2018 Public Service Employee Survey Results by Theme for Canadian Transportation Agency by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 47 38 10 4 1 0 0 85 5 73
2018 Does not provide services to public 23 40 13 15 8 0 0 63 24 74
2017 Provides services to public 34 46 15 3 1 0 0 81 4 65
2017 Does not provide services to public 34 34 11 15 5 0 0 68 21 80
2014 Provides services to public 33 43 8 9 7 0 0 76 16 78
2014 Does not provide services to public 38 40 12 9 0 1 0 79 10 116
2011 Provides services to public 33 47 11 4 6 0 0 79 10 80
2011 Does not provide services to public 39 41 10 8 3 0 0 79 11 122
2008 Provides services to public 46 36 10 4 5 0 0 81 9 81
2008 Does not provide services to public 40 33 15 7 5 0 0 73 12 85

Question 9. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 36 44 11 5 4 0 0 80 10 73
2018 Does not provide services to public 27 31 13 16 13 0 0 58 29 77
2017 Provides services to public 40 27 10 13 9 0 0 67 22 65
2017 Does not provide services to public 34 42 6 9 10 0 0 76 18 80

Question 10. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 59 31 9 1 0 0 0 90 1 70
2018 Does not provide services to public 43 42 11 2 2 0 0 85 4 77
2017 Provides services to public 54 43 2 0 1 0 0 97 1 65
2017 Does not provide services to public 45 40 5 6 4 0 0 85 9 81
2014 Provides services to public 56 34 4 3 4 0 0 90 6 78
2014 Does not provide services to public 69 24 6 1 0 1 0 93 1 117
2011 Provides services to public 65 28 5 1 1 0 0 93 2 80
2011 Does not provide services to public 55 35 6 2 2 0 0 90 4 122

Question 14. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 49 34 10 4 3 0 0 84 7 73
2018 Does not provide services to public 31 39 14 10 6 0 0 70 15 77
2017 Provides services to public 43 40 14 0 3 0 0 83 3 65
2017 Does not provide services to public 43 31 9 15 3 0 0 73 17 81
2014 Provides services to public 36 40 6 9 9 0 0 76 17 78
2014 Does not provide services to public 45 31 14 8 1 1 0 77 9 117
2011 Provides services to public 39 46 6 4 5 0 0 85 8 80
2011 Does not provide services to public 47 40 6 5 2 0 0 87 7 122
2008 Provides services to public 51 33 7 6 2 0 0 84 9 81
2008 Does not provide services to public 48 27 18 5 2 0 0 75 7 85

Question 43. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 48 29 12 4 7 0 0 77 11 72
2018 Does not provide services to public 24 31 20 10 15 0 0 55 25 76
2017 Provides services to public 42 30 8 7 11 2 0 73 19 65
2017 Does not provide services to public 37 30 18 9 5 0 0 67 14 81
2014 Provides services to public 30 28 19 9 15 0 0 58 24 78
2014 Does not provide services to public 42 34 12 6 2 3 0 79 9 117
2011 Provides services to public 34 26 25 6 9 0 0 60 15 79
2011 Does not provide services to public 40 35 11 8 5 1 0 76 12 122

Question 44. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 48 28 11 8 5 0 0 76 14 73
2018 Does not provide services to public 24 27 24 7 18 0 0 51 25 76
2017 Provides services to public 43 25 14 6 12 0 0 68 18 65
2017 Does not provide services to public 38 30 14 12 6 0 0 68 18 81
2014 Provides services to public 28 35 12 14 11 0 0 63 25 78
2014 Does not provide services to public 43 37 10 8 2 0 0 81 9 116
2011 Provides services to public 35 33 11 13 8 0 0 69 20 78
2011 Does not provide services to public 42 33 13 5 5 1 0 76 11 121
2008 Provides services to public 28 36 14 17 5 0 0 64 22 81
2008 Does not provide services to public 32 29 19 14 6 0 0 61 20 85

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 45 25 12 7 10 0 0 70 17 73
2018 Does not provide services to public 20 17 22 19 19 3 0 39 39 76
2017 Provides services to public 43 17 14 8 13 3 1 63 22 65
2017 Does not provide services to public 28 25 17 9 14 2 3 57 25 81
2014 Provides services to public 30 24 6 14 19 4 3 58 35 78
2014 Does not provide services to public 33 31 14 12 5 2 3 67 19 117
2011 Provides services to public 30 26 11 10 17 4 1 59 29 79
2011 Does not provide services to public 30 26 16 13 9 5 1 59 24 122
2008 Provides services to public 33 25 13 18 9 1 3 60 27 80
2008 Does not provide services to public 26 22 16 21 11 2 1 50 33 85
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 54 29 8 1 4 0 3 86 6 72
2018 Does not provide services to public 44 27 5 16 4 4 0 73 21 76
2017 Provides services to public 57 25 8 0 6 0 5 86 6 65
2017 Does not provide services to public 67 20 8 3 2 0 0 87 5 81
2014 Provides services to public 44 33 9 5 8 1 0 78 13 78
2014 Does not provide services to public 56 25 7 3 3 4 1 85 7 117
2011 Provides services to public 44 28 14 5 7 2 0 73 13 79
2011 Does not provide services to public 41 34 9 8 3 4 1 79 11 122
2008 Provides services to public 45 29 8 9 8 3 0 76 17 80
2008 Does not provide services to public 42 22 15 7 9 1 2 67 17 85

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 45 39 5 3 6 0 3 86 9 72
2018 Does not provide services to public 41 28 4 16 8 2 1 71 25 77
2017 Provides services to public 57 19 13 2 6 0 3 79 8 65
2017 Does not provide services to public 58 22 9 6 3 2 0 82 9 81
2014 Provides services to public 44 28 8 13 8 0 0 72 20 78
2014 Does not provide services to public 47 29 12 8 2 2 1 78 10 117
2011 Provides services to public 44 28 11 12 5 0 0 72 17 79
2011 Does not provide services to public 38 35 7 14 4 1 1 75 18 121
2008 Provides services to public 43 30 9 9 9 0 1 74 18 81
2008 Does not provide services to public 35 20 14 16 12 0 2 57 29 85

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 57 24 9 3 6 0 2 83 9 71
2018 Does not provide services to public 46 20 17 10 6 2 1 67 16 77
2017 Provides services to public 63 20 7 1 6 0 3 86 7 65
2017 Does not provide services to public 69 14 11 4 2 1 0 83 6 81
2014 Provides services to public 41 31 13 5 10 0 0 72 15 78
2014 Does not provide services to public 61 23 7 5 2 0 1 86 7 117

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 39 25 17 13 6 0 0 64 19 72
2018 Does not provide services to public 21 37 16 9 15 2 0 59 24 77
2017 Provides services to public 39 28 16 5 12 0 0 67 18 64
2017 Does not provide services to public 23 40 23 4 6 4 0 65 10 81
2014 Provides services to public 19 20 20 18 18 6 0 42 38 78
2014 Does not provide services to public 29 35 17 10 3 6 0 68 14 115
2011 Provides services to public 28 22 14 15 12 9 0 55 29 80
2011 Does not provide services to public 26 34 16 11 5 7 0 66 17 122

Question 30. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 40 27 14 12 6 0 0 67 19 72
2018 Does not provide services to public 17 28 20 17 16 1 0 46 33 77
2017 Provides services to public 36 28 15 10 11 0 0 64 21 65
2017 Does not provide services to public 25 35 22 13 4 0 0 61 18 81
2014 Provides services to public 19 20 25 15 19 2 0 40 35 78
2014 Does not provide services to public 30 34 19 11 4 2 0 66 15 117
2011 Provides services to public 33 19 23 10 13 2 0 53 24 80
2011 Does not provide services to public 30 31 18 12 9 0 1 61 21 122
2008 Provides services to public 28 28 17 9 17 0 0 57 26 81
2008 Does not provide services to public 25 26 19 15 12 1 1 52 28 84

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 30 35 19 14 3 0 0 65 16 71
2018 Does not provide services to public 13 30 19 18 17 2 0 44 36 77
2017 Provides services to public 29 29 19 11 13 0 0 57 24 65
2017 Does not provide services to public 27 28 20 19 4 2 0 56 24 81
2014 Provides services to public 15 28 22 15 15 4 0 45 32 78
2014 Does not provide services to public 26 37 16 10 4 6 0 68 15 117
2011 Provides services to public 29 29 16 17 4 5 0 61 22 80
2011 Does not provide services to public 20 37 19 14 3 6 0 61 19 122
2008 Provides services to public 17 31 21 17 11 2 0 49 29 81
2008 Does not provide services to public 20 27 22 18 9 4 0 49 28 85

Question 32. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 31 29 16 17 7 1 0 60 24 72
2018 Does not provide services to public 7 38 18 17 20 0 0 45 37 77
2017 Provides services to public 30 38 16 8 9 0 0 67 17 65
2017 Does not provide services to public 28 38 10 13 10 0 0 66 24 81
2014 Provides services to public 16 25 22 21 16 0 0 41 37 78
2014 Does not provide services to public 22 33 20 12 9 4 0 57 22 117
2011 Provides services to public 21 29 15 23 9 3 0 52 32 80
2011 Does not provide services to public 18 44 11 19 6 2 0 64 25 122
2008 Provides services to public 21 31 15 17 16 0 0 52 33 81
2008 Does not provide services to public 13 29 13 26 16 1 1 43 43 85
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 44 33 12 7 4 0 0 77 11 73
2018 Does not provide services to public 21 32 15 16 16 0 0 53 32 76
2017 Provides services to public 34 39 11 8 8 0 0 73 16 65
2017 Does not provide services to public 43 29 15 9 5 0 0 72 13 80
2014 Provides services to public 22 31 17 13 18 0 0 53 30 78
2014 Does not provide services to public 36 30 18 13 3 0 0 66 16 116
2011 Provides services to public 26 36 14 13 11 0 0 61 24 80
2011 Does not provide services to public 32 35 12 10 8 2 2 69 18 122

Question 7. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 42 40 7 8 3 0 0 82 11 72
2018 Does not provide services to public 19 38 17 13 12 0 0 58 25 76
2017 Provides services to public 34 42 12 8 4 0 0 76 13 65
2017 Does not provide services to public 30 41 9 14 7 0 0 70 20 80

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 20 20 19 14 7 18 3 50 26 73
2018 Does not provide services to public 15 17 24 17 16 6 4 36 37 77
2017 Provides services to public 19 18 20 11 3 21 8 53 19 65
2017 Does not provide services to public 16 24 18 9 4 22 8 56 19 81
2014 Provides services to public 17 16 25 15 17 8 2 36 36 78
2014 Does not provide services to public 21 21 16 12 6 17 7 55 23 117

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 46 28 15 3 4 0 3 77 7 72
2018 Does not provide services to public 39 27 17 10 6 2 0 67 16 77
2017 Provides services to public 55 29 3 5 4 0 5 88 9 65
2017 Does not provide services to public 45 35 8 10 2 0 0 80 12 80
2014 Provides services to public 39 34 9 10 8 1 0 73 18 78
2014 Does not provide services to public 50 29 13 2 2 1 2 82 5 117
2011 Provides services to public 33 43 8 10 6 0 0 76 16 79
2011 Does not provide services to public 31 40 12 8 4 2 2 75 13 122
2008 Provides services to public 41 33 7 9 7 1 1 76 16 81
2008 Does not provide services to public 34 25 15 14 8 0 4 61 23 85

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 48 23 6 6 0 6 13 86 7 18
2018 Does not provide services to public 9 37 23 16 5 6 4 51 23 22
2017 Provides services to public 50 27 10 0 6 0 6 83 7 17
2017 Does not provide services to public 46 31 6 8 0 0 8 84 9 14
2014 Provides services to public 40 25 10 5 10 5 5 72 17 20
2014 Does not provide services to public 28 28 11 0 0 7 27 83 0 28

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 42 43 8 6 0 0 1 86 6 72
2018 Does not provide services to public 31 35 13 15 6 0 1 66 20 76
2017 Provides services to public 50 27 5 13 3 0 3 79 16 65
2017 Does not provide services to public 33 45 12 11 0 0 0 77 11 81
2014 Provides services to public 31 34 9 19 8 0 0 65 26 77
2014 Does not provide services to public 45 32 11 9 3 0 1 78 11 117
2011 Provides services to public 44 26 14 15 1 0 0 70 16 80
2011 Does not provide services to public 47 30 13 6 2 1 1 79 8 122
2008 Provides services to public 41 35 16 5 4 0 0 75 9 81
2008 Does not provide services to public 49 29 11 7 4 0 0 79 11 85

Question 2. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 59 34 3 4 0 0 0 93 4 73
2018 Does not provide services to public 31 51 9 6 3 0 0 81 9 76
2017 Provides services to public 49 44 4 3 0 0 0 93 3 65
2017 Does not provide services to public 40 39 5 13 4 0 0 79 17 81
2014 Provides services to public 38 38 10 7 6 0 0 76 14 78
2014 Does not provide services to public 45 37 8 9 0 1 0 82 9 117
2011 Provides services to public 46 32 12 6 4 0 0 78 10 80
2011 Does not provide services to public 47 36 12 3 2 0 0 83 5 122
2008 Provides services to public 47 37 9 7 0 0 0 84 7 81
2008 Does not provide services to public 38 45 12 0 5 0 0 83 5 84

Question 3. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 56 34 6 4 0 0 0 90 4 72
2018 Does not provide services to public 47 45 3 2 3 0 0 92 5 76
2017 Provides services to public 56 31 7 3 1 1 0 89 4 65
2017 Does not provide services to public 52 29 7 7 4 0 0 82 11 81
2014 Provides services to public 46 39 9 4 2 0 0 85 6 78
2014 Does not provide services to public 58 28 10 1 2 1 0 87 3 116
2011 Provides services to public 42 42 12 2 2 0 0 83 5 80
2011 Does not provide services to public 53 38 5 2 2 0 0 91 4 122
2008 Provides services to public 56 31 11 2 0 0 0 86 2 81
2008 Does not provide services to public 53 36 5 4 1 1 0 90 5 85

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 41 36 8 7 6 1 0 78 14 73
2018 Does not provide services to public 15 28 19 20 15 3 0 44 36 76
2017 Provides services to public 41 31 9 12 6 0 0 72 19 65
2017 Does not provide services to public 32 46 8 7 4 3 0 80 12 81
2014 Provides services to public 29 28 16 10 15 2 0 58 26 78
2014 Does not provide services to public 37 39 12 4 5 2 1 78 10 117
2011 Provides services to public 37 28 7 17 10 1 0 66 27 80
2011 Does not provide services to public 36 40 13 6 3 2 0 77 10 122
2008 Provides services to public 28 31 12 14 12 1 1 61 27 81
2008 Does not provide services to public 33 24 20 15 6 2 0 58 22 85

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 30 22 16 16 12 1 1 54 29 73
2018 Does not provide services to public 13 20 19 12 29 4 2 36 44 76
2017 Provides services to public 28 26 15 11 16 3 1 56 29 65
2017 Does not provide services to public 20 26 17 16 18 2 1 48 35 81
2014 Provides services to public 16 13 16 27 23 3 3 31 53 78
2014 Does not provide services to public 18 19 16 21 16 3 7 41 41 117
2011 Provides services to public 14 23 17 20 20 5 0 40 42 80
2011 Does not provide services to public 9 18 16 29 19 4 6 29 53 122
2008 Provides services to public 10 30 9 21 25 0 5 42 49 80
2008 Does not provide services to public 12 19 13 21 26 2 7 34 52 85

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 38 41 14 5 1 0 0 79 7 73
2018 Does not provide services to public 33 35 12 8 11 0 0 69 19 77
2017 Provides services to public 37 38 10 13 1 0 0 75 15 64
2017 Does not provide services to public 41 35 8 10 4 0 1 78 14 81
2014 Provides services to public 28 37 9 14 11 0 0 65 25 78
2014 Does not provide services to public 32 40 17 6 4 0 0 73 10 116
2011 Provides services to public 40 30 13 7 10 0 0 70 17 80
2011 Does not provide services to public 39 38 13 5 5 0 1 78 9 122

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 40 38 8 10 3 0 1 79 12 73
2018 Does not provide services to public 31 36 11 11 10 1 0 68 21 77
2017 Provides services to public 46 29 15 4 6 0 0 75 10 65
2017 Does not provide services to public 41 43 6 5 4 0 1 85 8 81
2014 Provides services to public 34 30 13 8 15 0 0 64 23 78
2014 Does not provide services to public 36 40 14 9 1 1 0 76 10 117

Question 13. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 48 30 15 4 3 0 0 78 7 73
2018 Does not provide services to public 27 36 16 12 10 0 0 63 21 77
2017 Provides services to public 44 29 15 5 7 0 0 73 12 65
2017 Does not provide services to public 44 33 10 11 3 0 0 76 14 80
2014 Provides services to public 37 35 13 5 10 0 0 72 15 78
2014 Does not provide services to public 47 29 13 8 2 1 0 77 10 117
2011 Provides services to public 45 36 12 6 1 0 0 81 7 80
2011 Does not provide services to public 38 42 11 6 2 0 1 81 9 122

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 35 35 20 8 2 0 0 70 11 72
2018 Does not provide services to public 19 29 24 14 14 0 0 48 28 76
2017 Provides services to public 37 33 15 9 6 0 0 70 15 65
2017 Does not provide services to public 27 48 15 3 4 2 0 77 8 81

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 51 35 11 1 1 0 0 86 3 73
2018 Does not provide services to public 46 29 7 11 7 0 0 75 19 76
2017 Provides services to public 58 30 6 6 0 0 0 88 6 65
2017 Does not provide services to public 59 30 4 2 4 0 0 89 6 81
2014 Provides services to public 36 33 13 8 10 0 0 69 17 78
2014 Does not provide services to public 55 29 9 4 2 0 0 84 6 117
2011 Provides services to public 52 27 4 10 7 0 0 79 17 80
2011 Does not provide services to public 53 34 6 3 2 1 1 89 5 122

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 40 37 11 9 3 0 0 77 12 73
2018 Does not provide services to public 26 31 14 16 11 0 1 58 28 77
2017 Provides services to public 37 35 16 7 5 0 0 72 12 65
2017 Does not provide services to public 41 36 10 3 9 0 1 78 12 81
2014 Provides services to public 27 42 14 6 9 0 1 70 15 77
2014 Does not provide services to public 38 33 12 12 2 1 0 72 15 117
2011 Provides services to public 37 41 11 6 5 0 0 78 11 79
2011 Does not provide services to public 48 33 10 5 4 0 1 82 9 122
2008 Provides services to public 27 32 20 10 11 0 0 59 21 81
2008 Does not provide services to public 29 40 11 14 6 0 0 69 20 85

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 Provides services to public 34 29 37 73
2018 Does not provide services to public 38 24 39 77
2017 Provides services to public 34 36 30 65
2017 Does not provide services to public 38 28 34 81
2014 Provides services to public 33 38 29 78
2014 Does not provide services to public 26 41 34 117
2011 Provides services to public 29 41 30 80
2011 Does not provide services to public 37 30 33 122

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2018 Provides services to public 8 25 59 0 4 4 25
2018 Does not provide services to public 18 16 63 3 0 0 29
2017 Provides services to public 13 17 59 10 0 0 22
2017 Does not provide services to public 6 10 69 6 9 0 31
2014 Provides services to public 24 27 49 0 9999 0 26
2014 Does not provide services to public 27 11 51 0 9999 11 29
2011 Provides services to public 9 21 58 4 9999 9 24
2011 Does not provide services to public 19 16 53 0 9999 12 43
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 64 28 3 4 1 0 0 91 5 73
2018 Does not provide services to public 44 38 10 6 2 0 0 81 8 77
2017 Provides services to public 49 36 12 1 3 0 0 84 4 65
2017 Does not provide services to public 39 46 5 6 4 0 0 85 10 79
2014 Provides services to public 45 33 13 5 4 0 0 78 9 78
2014 Does not provide services to public 54 33 8 3 1 1 0 88 4 117
2011 Provides services to public 43 37 14 2 4 0 0 80 6 80
2011 Does not provide services to public 54 36 6 2 1 2 0 91 3 121
2008 Provides services to public 49 36 6 7 1 0 0 85 9 81
2008 Does not provide services to public 46 38 8 7 0 1 0 85 7 85

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 37 50 7 4 1 1 0 88 5 73
2018 Does not provide services to public 35 44 6 8 7 0 0 80 15 77
2017 Provides services to public 47 35 11 3 4 0 0 82 6 65
2017 Does not provide services to public 49 37 7 4 3 0 0 86 7 81
2014 Provides services to public 41 37 15 4 2 0 0 79 6 78
2014 Does not provide services to public 52 38 10 0 0 0 0 90 0 117
2011 Provides services to public 56 32 8 1 2 0 0 88 3 80
2011 Does not provide services to public 50 37 7 4 1 1 0 88 5 122

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 10 22 35 12 17 0 4 30 33 73
2018 Does not provide services to public 24 33 33 6 3 0 0 9 58 77
2017 Provides services to public 13 19 38 18 13 0 0 30 32 65
2017 Does not provide services to public 16 26 29 20 9 1 0 29 42 81
2014 Provides services to public 16 28 31 18 7 0 0 25 44 78
2014 Does not provide services to public 8 25 40 14 10 2 2 24 34 116
2011 Provides services to public 5 21 36 23 12 3 0 36 26 80
2011 Does not provide services to public 7 21 30 24 13 1 4 39 30 122
2008 Provides services to public 16 31 31 16 4 0 2 20 48 81
2008 Does not provide services to public 14 21 27 26 7 1 4 35 37 85

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 8 15 33 22 20 0 3 43 23 73
2018 Does not provide services to public 19 21 32 18 8 1 0 26 41 77
2017 Provides services to public 8 15 31 22 23 0 1 45 23 64
2017 Does not provide services to public 13 14 34 20 17 2 0 38 27 80
2014 Provides services to public 13 15 26 26 16 1 4 44 29 78
2014 Does not provide services to public 6 10 27 29 24 1 4 56 17 116
2011 Provides services to public 7 12 15 30 33 1 1 64 20 80
2011 Does not provide services to public 2 9 22 34 25 4 4 64 12 122
2008 Provides services to public 7 26 28 26 9 1 2 36 35 81
2008 Does not provide services to public 11 15 20 27 18 6 4 49 29 85

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 6 18 26 27 19 0 4 49 25 73
2018 Does not provide services to public 21 26 17 24 10 1 1 35 48 77
2017 Provides services to public 9 21 23 24 16 0 6 43 32 65
2017 Does not provide services to public 9 17 30 25 15 3 2 42 27 80
2014 Provides services to public 17 23 22 25 9 0 4 36 42 78
2014 Does not provide services to public 11 26 28 19 13 2 2 33 38 117
2011 Provides services to public 17 15 30 17 19 0 1 37 33 79
2011 Does not provide services to public 10 14 31 24 15 2 4 42 26 122
2008 Provides services to public 23 22 27 16 10 1 0 26 46 81
2008 Does not provide services to public 15 10 38 19 8 4 6 30 28 84

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 6 17 26 16 31 1 1 48 24 73
2018 Does not provide services to public 25 25 21 18 11 0 0 29 50 76
2017 Provides services to public 14 14 23 21 24 2 1 47 29 65
2017 Does not provide services to public 14 13 36 16 17 2 1 34 29 80
2014 Provides services to public 10 24 28 26 11 0 2 37 34 78
2014 Does not provide services to public 5 16 34 27 16 1 2 44 21 116
2011 Provides services to public 5 14 28 28 22 2 1 52 19 80
2011 Does not provide services to public 4 8 27 40 15 2 3 58 13 122
2008 Provides services to public 11 17 37 23 9 1 1 33 29 81
2008 Does not provide services to public 6 10 35 29 17 1 2 48 16 83

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 16 19 27 18 18 0 3 37 36 73
2018 Does not provide services to public 28 26 23 12 9 0 3 22 55 77
2017 Provides services to public 14 33 20 16 12 1 3 30 50 65
2017 Does not provide services to public 14 31 25 20 7 1 3 28 47 79
2014 Provides services to public 27 26 19 12 11 3 3 24 55 78
2014 Does not provide services to public 21 25 22 13 14 0 4 28 48 116
2011 Provides services to public 12 15 32 22 16 3 0 39 28 80
2011 Does not provide services to public 7 20 28 26 11 2 6 40 29 122
2008 Provides services to public 23 20 30 19 5 1 2 24 45 81
2008 Does not provide services to public 7 24 27 19 13 2 7 36 34 84

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 13 22 35 14 12 1 3 27 37 72
2018 Does not provide services to public 12 22 36 15 10 5 0 27 36 76
2017 Provides services to public 10 23 21 16 22 3 4 41 36 65
2017 Does not provide services to public 15 13 25 30 14 1 2 46 28 80
2014 Provides services to public 5 9 30 29 22 3 3 54 15 77
2014 Does not provide services to public 3 10 26 30 26 2 3 58 14 117
2011 Provides services to public 5 10 33 27 21 3 1 50 16 80
2011 Does not provide services to public 2 9 29 32 18 6 5 56 12 121
2008 Provides services to public 12 16 33 17 14 4 4 33 31 81
2008 Does not provide services to public 9 20 24 20 18 5 5 42 32 85

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 4 23 26 18 23 3 3 44 28 73
2018 Does not provide services to public 22 19 27 22 7 0 3 30 42 77
2017 Provides services to public 9 18 32 16 17 4 4 37 29 65
2017 Does not provide services to public 11 13 34 27 12 3 0 40 25 80
2014 Provides services to public 13 32 22 22 10 0 1 33 45 78
2014 Does not provide services to public 7 22 32 15 17 3 3 34 32 116

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 54 27 8 7 4 0 0 81 11 72
2018 Does not provide services to public 48 23 9 10 8 1 0 72 19 76
2017 Provides services to public 63 20 7 5 5 0 0 83 10 65
2017 Does not provide services to public 60 25 5 6 3 0 0 85 10 81
2014 Provides services to public 43 21 12 10 14 0 0 64 24 78
2014 Does not provide services to public 57 27 3 8 3 1 1 85 11 117

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 52 35 8 1 4 0 0 86 5 73
2018 Does not provide services to public 55 32 4 5 4 0 0 86 10 77
2017 Provides services to public 65 20 8 6 0 0 0 85 6 65
2017 Does not provide services to public 67 29 2 1 1 0 0 96 2 80
2014 Provides services to public 41 38 8 6 7 0 0 78 14 78
2014 Does not provide services to public 58 30 6 4 1 0 1 89 5 117

Question 21. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 44 41 8 3 3 1 0 86 6 72
2018 Does not provide services to public 43 36 9 3 7 1 1 81 10 77

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 53 32 10 1 0 4 0 89 1 73
2018 Does not provide services to public 34 29 23 7 4 2 0 65 12 76
2017 Provides services to public 50 30 13 0 3 4 0 83 3 65
2017 Does not provide services to public 44 32 16 3 0 5 0 80 3 81
2014 Provides services to public 35 41 17 3 1 4 0 79 4 78
2014 Does not provide services to public 55 34 8 1 0 2 0 91 1 117

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 50 34 9 3 1 3 0 86 4 73
2018 Does not provide services to public 31 35 17 9 6 2 0 67 16 76
2017 Provides services to public 54 27 11 3 3 2 0 82 6 64
2017 Does not provide services to public 44 41 11 3 0 1 0 86 3 81
2014 Provides services to public 35 35 17 4 7 2 0 71 12 78
2014 Does not provide services to public 51 36 9 2 1 2 0 88 2 117
2011 Provides services to public 37 29 12 13 6 2 0 68 20 80
2011 Does not provide services to public 40 42 9 6 1 1 0 83 8 122

Question 42. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 53 28 8 5 5 0 0 81 11 73
2018 Does not provide services to public 36 39 8 11 6 0 0 75 17 76
2017 Provides services to public 48 34 8 4 6 0 0 82 10 64
2017 Does not provide services to public 58 34 2 4 1 0 0 92 5 81
2014 Provides services to public 34 39 11 9 8 0 0 73 17 78
2014 Does not provide services to public 56 31 8 5 1 0 0 87 6 117
2011 Provides services to public 47 23 15 12 2 0 0 71 15 80
2011 Does not provide services to public 51 35 5 7 2 0 0 87 9 122
2008 Provides services to public 40 36 11 6 7 0 0 75 14 81
2008 Does not provide services to public 39 25 16 14 6 0 0 64 20 85

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 33 29 16 12 3 6 3 67 16 73
2018 Does not provide services to public 32 22 17 8 12 4 5 60 22 76
2017 Provides services to public 35 39 12 3 1 4 4 82 5 65
2017 Does not provide services to public 41 33 11 7 0 2 6 81 7 81
2014 Provides services to public 27 24 15 8 20 1 4 54 30 78
2014 Does not provide services to public 43 23 12 10 2 6 5 74 13 117

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 43 28 11 8 6 1 1 74 15 73
2018 Does not provide services to public 33 30 17 12 6 1 1 65 18 76
2017 Provides services to public 57 22 4 7 10 0 0 79 17 65
2017 Does not provide services to public 55 23 8 6 2 5 0 82 9 81
2014 Provides services to public 28 29 21 9 13 1 0 57 22 78
2014 Does not provide services to public 51 29 8 4 2 5 1 84 7 117
2011 Provides services to public 34 30 8 12 10 3 4 68 23 80
2011 Does not provide services to public 35 36 17 8 3 2 0 71 11 122
2008 Provides services to public 31 43 7 9 6 4 0 77 15 81
2008 Does not provide services to public 31 25 13 12 12 6 2 60 26 85

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 45 29 16 5 4 1 0 75 9 71
2018 Does not provide services to public 24 39 17 7 11 2 0 64 19 76

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 29 15 12 14 19 8 3 50 36 73
2018 Does not provide services to public 14 20 16 10 27 7 5 39 42 75
2017 Provides services to public 19 14 19 14 16 11 7 40 37 65
2017 Does not provide services to public 21 20 16 16 4 20 3 53 26 81
2014 Provides services to public 13 5 14 21 33 11 4 21 63 78
2014 Does not provide services to public 18 17 27 8 17 8 4 40 29 117
2011 Provides services to public 19 14 11 13 24 17 2 41 46 80
2011 Does not provide services to public 14 14 18 18 14 17 5 36 40 122

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 17 83 73
2018 Does not provide services to public 18 82 76

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic
(%)
Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 0 13

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 0 13

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic
(%)
Total responses
2018 Provides services to public 41 12
2018 Does not provide services to public 46 13

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 41 12
2018 Does not provide services to public 37 13

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 0 12

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 22 17 25 3 3 28 3 56 8 73
2018 Does not provide services to public 17 17 12 7 9 32 6 55 25 76
2017 Provides services to public 22 18 16 6 6 25 7 58 18 65
2017 Does not provide services to public 10 15 22 3 2 36 12 48 10 81
2014 Provides services to public 11 12 14 17 20 25 1 31 50 78
2014 Does not provide services to public 15 14 18 8 9 29 8 45 26 116

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 39 28 12 8 1 11 0 76 11 73
2018 Does not provide services to public 27 23 15 9 6 16 4 63 18 76
2017 Provides services to public 42 22 19 1 9 6 0 68 11 64
2017 Does not provide services to public 38 25 19 4 0 11 3 73 5 79
2014 Provides services to public 21 19 26 7 23 5 0 42 31 78
2014 Does not provide services to public 28 27 15 11 5 13 0 64 18 116
2011 Provides services to public 40 26 17 10 6 1 0 67 16 80
2011 Does not provide services to public 32 31 19 7 5 7 1 68 12 122

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 11 89 73
2018 Does not provide services to public 12 88 76

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 29 16 17 1 3 27 7 68 6 72
2018 Does not provide services to public 16 20 17 0 8 34 5 60 13 76
2017 Provides services to public 26 15 17 0 5 30 7 65 8 65
2017 Does not provide services to public 4 14 26 0 0 43 13 41 0 80
2014 Provides services to public 14 17 21 6 7 31 4 47 21 78
2014 Does not provide services to public 21 17 10 1 2 37 11 75 5 117

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 45 25 13 3 1 12 0 80 5 73
2018 Does not provide services to public 33 20 13 2 7 21 3 71 12 76
2017 Provides services to public 40 27 15 2 5 11 0 75 8 65
2017 Does not provide services to public 25 43 16 0 1 12 3 80 1 81
2014 Provides services to public 22 27 23 5 7 14 1 57 15 78
2014 Does not provide services to public 39 25 12 2 1 20 2 82 3 117
2011 Provides services to public 48 24 13 5 2 8 0 78 8 80
2011 Does not provide services to public 34 40 17 2 1 6 0 79 3 122
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 61 18 13 0 6 1 2 81 6 72
2018 Does not provide services to public 54 25 3 11 5 2 0 81 17 77
2017 Provides services to public 68 16 4 5 3 0 3 87 8 65
2017 Does not provide services to public 67 19 11 0 2 1 0 87 2 81

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 56 28 13 0 3 1 0 84 3 72
2018 Does not provide services to public 32 45 8 8 3 3 0 80 12 76
2017 Provides services to public 53 28 15 1 2 0 0 81 3 65
2017 Does not provide services to public 45 38 6 6 3 1 0 85 9 81

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 38 33 12 9 5 1 0 73 15 73
2018 Does not provide services to public 20 37 13 18 12 0 0 57 30 77
2017 Provides services to public 30 36 12 12 10 0 0 66 22 65
2017 Does not provide services to public 21 40 14 15 4 5 0 65 20 81

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 41 31 15 7 3 1 1 75 10 73
2018 Does not provide services to public 41 28 12 8 6 0 4 72 15 76
2017 Provides services to public 39 26 13 13 8 0 1 66 21 64
2017 Does not provide services to public 41 27 21 1 6 0 4 71 8 81

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 21 25 28 17 9 0 0 46 26 73
2018 Does not provide services to public 9 23 28 14 26 0 0 32 40 77
2017 Provides services to public 16 22 33 20 7 0 1 39 28 65
2017 Does not provide services to public 22 23 16 20 17 1 1 46 38 81

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 33 17 23 14 9 1 1 52 24 73
2018 Does not provide services to public 19 17 23 18 22 0 0 36 40 76
2017 Provides services to public 26 28 15 18 11 0 1 55 29 65
2017 Does not provide services to public 24 27 24 8 15 0 2 52 24 80

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 22 16 30 14 15 0 3 39 30 73
2018 Does not provide services to public 15 16 20 20 29 0 0 31 49 74
2017 Provides services to public 20 19 20 25 13 0 3 40 40 65
2017 Does not provide services to public 23 22 19 17 19 0 1 45 36 81

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 47 19 15 8 4 0 7 70 13 71
2018 Does not provide services to public 40 21 16 6 13 0 4 63 20 74
2017 Provides services to public 45 23 19 3 4 0 4 72 8 65
2017 Does not provide services to public 47 22 12 7 5 0 7 75 12 80

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 39 32 16 7 5 0 1 72 12 73
2018 Does not provide services to public 32 20 15 17 16 0 0 52 33 75
2017 Provides services to public 35 39 15 6 5 0 0 74 11 64
2017 Does not provide services to public 40 31 13 6 7 0 2 72 14 81

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 36 28 23 7 5 0 1 65 12 69
2018 Does not provide services to public 29 30 25 7 8 0 0 59 16 77
2017 Provides services to public 37 25 23 6 8 0 0 63 14 64
2017 Does not provide services to public 42 32 10 12 1 0 2 76 14 81

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 30 23 26 9 12 0 1 53 20 71
2018 Does not provide services to public 18 21 24 18 18 0 0 40 36 77
2017 Provides services to public 24 29 27 9 10 0 1 53 19 64
2017 Does not provide services to public 18 38 14 17 10 0 3 58 28 81

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 39 27 18 10 6 0 0 66 16 71
2018 Does not provide services to public 23 25 18 19 14 1 1 48 33 77
2017 Provides services to public 36 23 22 6 9 0 4 62 16 64
2017 Does not provide services to public 32 29 16 11 10 0 2 62 22 81

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 45 29 18 6 3 0 0 74 9 71
2018 Does not provide services to public 34 25 23 11 8 0 0 59 19 77
2017 Provides services to public 40 35 13 7 3 2 0 76 10 64
2017 Does not provide services to public 45 18 14 14 5 0 3 65 20 81

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 66 18 7 3 5 0 0 85 8 71
2018 Does not provide services to public 64 16 9 4 5 0 2 82 9 77
2017 Provides services to public 72 16 3 3 0 0 6 94 3 65
2017 Does not provide services to public 74 17 4 1 2 0 1 93 3 81

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 79 4 6 4 2 0 4 87 7 70
2018 Does not provide services to public 79 12 1 2 0 2 5 97 2 76

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 72 10 6 1 6 0 6 86 7 71
2018 Does not provide services to public 69 12 5 3 7 0 4 84 10 77
2017 Provides services to public 72 10 4 4 7 1 2 85 11 65
2017 Does not provide services to public 83 9 2 1 0 0 4 97 1 80

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 54 26 8 6 2 0 4 83 8 73
2018 Does not provide services to public 56 27 10 1 1 2 2 87 2 77
2017 Provides services to public 66 16 7 6 3 0 3 84 9 65
2017 Does not provide services to public 66 23 6 1 1 0 3 92 2 81

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 56 17 13 4 6 0 6 77 10 72
2018 Does not provide services to public 51 22 9 8 9 0 1 74 17 77
2017 Provides services to public 61 15 7 7 4 0 5 80 12 65
2017 Does not provide services to public 75 12 8 3 0 0 3 89 3 81

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 67 8 4 1 1 0 18 92 3 72
2018 Does not provide services to public 55 16 3 0 0 2 24 97 0 74
2017 Provides services to public 55 12 10 1 0 0 22 86 2 65
2017 Does not provide services to public 56 11 2 2 0 0 29 94 3 80

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 59 15 15 3 1 1 6 80 4 72
2018 Does not provide services to public 73 10 2 1 3 0 11 93 5 76
2017 Provides services to public 61 22 9 3 3 0 2 85 6 65
2017 Does not provide services to public 80 11 3 1 1 0 4 94 2 81

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 55 13 5 7 14 0 7 72 22 72
2018 Does not provide services to public 77 12 2 4 3 0 2 91 7 77
2017 Provides services to public 57 12 13 5 7 2 4 74 12 65
2017 Does not provide services to public 71 11 6 2 5 0 5 87 7 81

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 53 25 11 3 0 1 7 85 3 73
2018 Does not provide services to public 65 16 10 1 5 0 2 83 6 76
2017 Provides services to public 58 25 17 0 0 0 0 83 0 65
2017 Does not provide services to public 58 26 10 1 1 0 4 88 2 81

Question 63. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 15 32 38 10 5 0 0 48 15 72
2018 Does not provide services to public 14 26 30 17 12 0 0 41 29 77
2017 Provides services to public 3 38 45 4 9 0 0 41 14 65
2017 Does not provide services to public 24 22 32 13 9 0 0 46 22 81

Question 64. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 8 13 41 22 16 0 0 38 21 72
2018 Does not provide services to public 22 18 32 17 11 0 0 28 39 76
2017 Provides services to public 7 17 38 34 5 0 0 39 23 65
2017 Does not provide services to public 10 17 30 25 18 0 0 43 27 81
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 49 28 12 4 0 6 1 53 47 73
2018 Does not provide services to public 39 38 14 6 3 0 0 39 61 77
2017 Provides services to public 37 31 14 8 3 5 1 40 60 65
2017 Does not provide services to public 41 29 16 6 2 4 2 43 57 81

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Demographic
(%)
Total responses
2018 Provides services to public 12 32
2018 Does not provide services to public 18 47
2017 Provides services to public 16 36
2017 Does not provide services to public 33 42

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 Provides services to public 22 32
2018 Does not provide services to public 26 47
2017 Provides services to public 35 36
2017 Does not provide services to public 31 42

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 Provides services to public 22 32
2018 Does not provide services to public 22 47
2017 Provides services to public 12 36
2017 Does not provide services to public 14 42

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2018 Provides services to public 22 32
2018 Does not provide services to public 41 47
2017 Provides services to public 41 36
2017 Does not provide services to public 31 42

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2018 Provides services to public 3 32
2018 Does not provide services to public 4 47
2017 Provides services to public 0 36
2017 Does not provide services to public 2 42

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay

Survey year Demographic
(%)
Total responses
2018 Provides services to public 32 32
2018 Does not provide services to public 37 47

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Demographic
(%)
Total responses
2018 Provides services to public 31 32
2018 Does not provide services to public 32 47
2017 Provides services to public 37 36
2017 Does not provide services to public 41 42

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2018 Provides services to public 7 67 3 16 0 7 30
2018 Does not provide services to public 6 59 20 4 3 9 46
2017 Provides services to public 13 62 19 3 0 3 36
2017 Does not provide services to public 24 54 16 3 0 2 43

Question 70. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 58 42 32
2018 Does not provide services to public 50 50 47

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 61 10 7 6 3 3 11 82 10 73
2018 Does not provide services to public 57 10 7 5 9 2 10 76 16 77

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 30 26 14 10 12 0 10 61 24 31
2018 Does not provide services to public 23 33 9 20 7 0 9 62 29 47
2017 Provides services to public 37 16 20 15 12 0 0 52 27 37
2017 Does not provide services to public 35 27 4 8 6 0 19 77 18 43

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 0 19 6 12 11 0 51 38 49 32
2018 Does not provide services to public 8 7 10 16 18 2 39 26 57 47
2017 Provides services to public 10 7 16 5 14 6 42 32 37 36
2017 Does not provide services to public 12 0 2 2 17 2 65 36 59 43
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