2018 Public Service Employee Survey Results by Theme for National Research Council Canada by Question 89. Are you a member of a visible minority group?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 36 45 10 7 2 0 0 81 9 318
2018 Non-visible minority 39 41 10 7 3 0 0 80 10 1426
2017 Visible minority 39 44 10 4 3 0 0 83 7 403
2017 Non-visible minority 35 46 10 7 2 0 0 82 9 1906
2011 Visible minority 38 40 10 8 3 0 0 79 11 481
2011 Non-visible minority 40 42 9 6 4 0 0 81 10 2519
2008 Visible minority 41 42 9 5 2 0 0 84 7 469
2008 Non-visible minority 42 42 8 5 3 0 0 83 8 2538

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 33 39 15 10 3 0 0 72 14 320
2018 Non-visible minority 29 39 15 11 6 0 0 67 17 1421
2017 Visible minority 31 42 15 7 5 0 0 74 11 403
2017 Non-visible minority 27 42 15 10 6 0 0 69 16 1907

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 62 29 7 1 1 0 0 91 2 318
2018 Non-visible minority 54 35 8 3 1 0 0 88 4 1419
2017 Visible minority 59 33 6 2 1 0 0 92 3 399
2017 Non-visible minority 55 36 7 2 1 0 0 90 3 1907
2011 Visible minority 68 26 4 2 1 0 0 93 3 481
2011 Non-visible minority 64 28 5 2 1 0 0 92 3 2513

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 50 36 9 3 1 1 0 87 4 320
2018 Non-visible minority 43 40 11 5 2 0 0 82 7 1428
2017 Visible minority 49 38 8 3 1 0 0 88 4 398
2017 Non-visible minority 43 39 10 5 2 0 0 83 7 1907
2011 Visible minority 46 42 6 4 2 0 0 88 6 481
2011 Non-visible minority 46 40 7 5 2 0 0 86 7 2520
2008 Visible minority 53 37 7 2 1 0 0 90 3 470
2008 Non-visible minority 49 39 6 4 2 0 0 88 6 2546

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 40 32 20 5 3 0 0 72 8 315
2018 Non-visible minority 37 33 18 7 4 0 0 71 11 1413
2017 Visible minority 38 36 14 5 6 1 0 75 10 401
2017 Non-visible minority 37 35 15 9 4 0 0 72 13 1907
2011 Visible minority 24 35 18 12 10 1 0 60 22 482
2011 Non-visible minority 27 34 19 12 8 1 0 61 20 2518

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 37 32 20 9 1 1 0 69 10 316
2018 Non-visible minority 32 38 18 9 4 0 0 70 13 1410
2017 Visible minority 35 37 15 7 6 0 0 72 13 403
2017 Non-visible minority 33 38 15 10 4 0 0 71 14 1905
2011 Visible minority 22 35 17 15 10 0 0 58 25 478
2011 Non-visible minority 23 35 17 15 9 1 0 58 25 2518
2008 Visible minority 32 38 15 11 5 0 0 70 16 470
2008 Non-visible minority 33 40 13 9 4 0 0 74 13 2544

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 35 27 19 11 5 2 0 64 16 315
2018 Non-visible minority 36 27 19 9 6 2 1 65 16 1421
2017 Visible minority 37 28 17 7 5 5 1 69 13 402
2017 Non-visible minority 37 27 16 9 6 4 1 68 15 1907
2011 Visible minority 24 30 20 10 11 4 1 57 22 480
2011 Non-visible minority 32 28 15 11 9 5 1 63 21 2521
2008 Visible minority 29 29 17 11 8 5 0 62 20 469
2008 Non-visible minority 35 30 14 10 6 4 1 68 17 2541
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 43 30 14 7 3 1 1 75 11 317
2018 Non-visible minority 46 28 12 7 4 1 0 76 12 1424
2017 Visible minority 44 30 11 7 6 1 1 76 13 402
2017 Non-visible minority 44 31 13 6 4 2 1 77 10 1908
2011 Visible minority 38 30 15 7 9 1 1 68 16 481
2011 Non-visible minority 43 31 12 8 5 1 0 75 13 2520
2008 Visible minority 34 30 14 8 11 2 1 66 19 469
2008 Non-visible minority 42 29 11 9 7 2 0 73 16 2546

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 43 30 14 8 4 1 1 74 12 317
2018 Non-visible minority 40 33 12 10 5 0 0 73 15 1427
2017 Visible minority 41 33 12 8 5 0 1 75 13 403
2017 Non-visible minority 38 37 11 9 5 1 0 75 14 1905
2011 Visible minority 34 34 16 7 8 0 0 69 15 481
2011 Non-visible minority 37 33 12 11 7 0 0 70 18 2515
2008 Visible minority 34 30 13 11 9 1 1 66 21 470
2008 Non-visible minority 34 33 11 12 9 0 0 68 21 2544

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 45 26 15 6 7 1 0 72 13 317
2018 Non-visible minority 46 29 11 8 5 0 0 75 14 1426
2017 Visible minority 51 25 11 6 6 1 0 77 12 401
2017 Non-visible minority 46 30 11 8 5 0 0 76 13 1907

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 31 33 19 6 3 8 0 69 10 318
2018 Non-visible minority 28 33 17 10 4 8 0 67 15 1432
2017 Visible minority 26 30 20 7 6 11 1 64 14 402
2017 Non-visible minority 28 33 17 8 4 10 0 67 14 1908
2011 Visible minority 18 27 21 9 12 11 1 51 24 482
2011 Non-visible minority 20 29 20 11 10 8 1 54 24 2513

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 25 33 20 10 7 4 0 61 18 318
2018 Non-visible minority 21 32 21 15 8 2 0 55 24 1429
2017 Visible minority 22 34 19 9 10 5 1 59 21 403
2017 Non-visible minority 21 34 21 12 8 3 0 57 21 1905
2011 Visible minority 15 27 20 12 22 3 1 44 35 482
2011 Non-visible minority 14 25 19 18 21 2 0 41 40 2519
2008 Visible minority 25 29 15 11 14 6 1 57 27 469
2008 Non-visible minority 21 33 18 14 12 2 0 55 27 2545

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 19 25 25 16 8 7 0 47 26 317
2018 Non-visible minority 12 28 25 19 11 5 0 42 32 1428
2017 Visible minority 14 27 25 13 11 10 1 45 26 403
2017 Non-visible minority 12 30 24 17 9 7 0 46 28 1908
2011 Visible minority 12 26 21 18 17 6 0 40 38 482
2011 Non-visible minority 8 25 22 23 17 6 0 35 42 2517
2008 Visible minority 16 29 17 16 13 8 1 50 31 470
2008 Non-visible minority 10 33 20 20 11 6 0 46 33 2542

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 20 27 17 20 13 3 0 49 34 318
2018 Non-visible minority 11 28 22 24 14 2 0 39 39 1432
2017 Visible minority 16 29 23 15 11 5 1 48 28 402
2017 Non-visible minority 11 34 21 19 12 3 0 46 32 1904
2011 Visible minority 15 28 18 19 16 3 0 45 36 481
2011 Non-visible minority 8 26 18 24 21 2 0 35 46 2519
2008 Visible minority 16 36 15 17 11 4 1 55 29 470
2008 Non-visible minority 12 34 17 21 12 3 0 48 35 2541
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 25 30 24 13 7 1 0 56 20 316
2018 Non-visible minority 21 35 20 15 9 0 0 56 24 1431
2017 Visible minority 24 35 17 15 7 1 0 60 23 403
2017 Non-visible minority 24 37 17 15 8 0 0 60 22 1907
2011 Visible minority 18 36 19 15 12 0 0 54 27 483
2011 Non-visible minority 19 39 16 16 10 0 0 58 26 2522

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 33 37 19 10 2 0 0 69 12 316
2018 Non-visible minority 24 44 15 13 5 0 0 68 18 1432
2017 Visible minority 32 48 11 8 2 0 0 79 10 401
2017 Non-visible minority 24 46 15 12 4 0 0 69 16 1907

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 13 20 23 16 11 14 3 40 33 319
2018 Non-visible minority 9 20 24 18 13 13 3 35 37 1426
2017 Visible minority 14 18 23 14 9 19 3 41 30 403
2017 Non-visible minority 9 20 19 19 12 19 3 37 39 1907

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 41 32 14 9 4 0 0 73 13 318
2018 Non-visible minority 34 37 12 12 5 0 0 71 17 1429
2017 Visible minority 38 38 10 5 7 0 1 78 12 403
2017 Non-visible minority 33 37 14 9 5 1 0 71 15 1907
2011 Visible minority 37 36 11 7 8 0 0 73 16 481
2011 Non-visible minority 33 34 14 11 7 0 0 68 18 2521
2008 Visible minority 36 32 11 10 9 1 1 69 19 470
2008 Non-visible minority 30 36 13 12 9 0 0 66 20 2544

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 17 38 27 10 4 0 4 57 15 48
2018 Non-visible minority 23 35 15 10 7 2 8 65 18 308
2017 Visible minority 29 36 12 9 4 2 7 71 15 43
2017 Non-visible minority 25 37 18 10 4 2 4 66 15 380

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 27 40 14 12 6 0 1 67 19 318
2018 Non-visible minority 23 45 12 13 5 0 1 69 18 1430
2017 Visible minority 28 44 13 10 4 0 1 72 15 402
2017 Non-visible minority 27 41 13 13 6 0 0 68 19 1907
2011 Visible minority 25 34 19 12 7 0 3 61 20 482
2011 Non-visible minority 25 38 15 14 7 0 2 63 21 2514
2008 Visible minority 27 40 15 7 5 0 5 71 13 469
2008 Non-visible minority 27 41 14 11 4 0 2 70 16 2545

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 54 34 6 4 2 0 0 88 5 316
2018 Non-visible minority 48 39 7 4 1 0 0 87 5 1428
2017 Visible minority 51 38 4 4 2 0 0 90 7 402
2017 Non-visible minority 50 37 7 4 2 0 0 87 6 1906
2011 Visible minority 54 34 6 4 2 0 0 88 6 482
2011 Non-visible minority 53 35 7 4 2 0 0 87 6 2515
2008 Visible minority 58 34 5 2 1 0 0 92 3 470
2008 Non-visible minority 51 37 6 4 2 0 0 88 6 2544

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 57 34 5 4 1 0 0 91 4 315
2018 Non-visible minority 53 35 6 4 2 0 0 89 5 1423
2017 Visible minority 55 36 3 4 1 0 0 92 5 402
2017 Non-visible minority 55 34 5 4 2 0 0 89 5 1906
2011 Visible minority 62 32 3 2 2 0 0 93 4 483
2011 Non-visible minority 58 33 4 3 1 0 0 91 5 2512
2008 Visible minority 63 31 3 2 1 0 0 93 4 469
2008 Non-visible minority 55 36 5 4 1 0 0 91 5 2546

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 19 27 19 21 13 2 0 47 34 318
2018 Non-visible minority 13 30 22 19 13 2 0 44 33 1427
2017 Visible minority 21 29 18 15 15 3 0 51 30 403
2017 Non-visible minority 16 34 19 16 12 3 0 52 29 1903
2011 Visible minority 16 24 20 17 20 3 1 41 38 484
2011 Non-visible minority 15 31 18 18 15 2 0 47 34 2512
2008 Visible minority 23 31 18 15 9 2 1 57 25 467
2008 Non-visible minority 21 35 17 15 10 1 0 57 25 2545

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 19 26 15 20 18 1 1 45 39 318
2018 Non-visible minority 14 23 16 21 23 2 1 38 45 1428
2017 Visible minority 18 28 16 15 17 5 2 49 34 403
2017 Non-visible minority 14 25 15 18 21 3 2 42 41 1905
2011 Visible minority 18 23 18 11 24 4 1 43 38 484
2011 Non-visible minority 12 21 15 20 28 2 2 34 50 2508
2008 Visible minority 19 30 16 15 13 5 1 52 31 468
2008 Non-visible minority 13 26 16 19 23 1 2 41 43 2541

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 24 41 18 12 5 0 0 65 17 320
2018 Non-visible minority 30 41 12 11 6 0 0 71 17 1423
2017 Visible minority 26 43 16 10 4 1 0 69 15 399
2017 Non-visible minority 31 43 12 10 4 0 0 74 14 1906
2011 Visible minority 27 38 14 10 10 1 0 65 21 482
2011 Non-visible minority 31 39 11 11 7 0 0 71 18 2514

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 33 34 16 12 4 0 0 67 16 315
2018 Non-visible minority 36 37 13 10 4 0 0 72 14 1422
2017 Visible minority 32 42 15 6 5 0 0 74 11 399
2017 Non-visible minority 38 36 13 9 4 0 0 74 13 1904

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 26 39 18 11 5 0 1 66 16 315
2018 Non-visible minority 24 38 18 14 5 0 1 63 19 1427
2017 Visible minority 27 41 19 8 6 0 0 68 13 398
2017 Non-visible minority 29 40 15 11 5 0 1 69 16 1907
2011 Visible minority 29 40 16 8 5 2 1 70 13 481
2011 Non-visible minority 33 41 14 8 3 1 1 74 12 2518

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 18 37 23 13 4 4 1 58 18 318
2018 Non-visible minority 19 39 23 10 5 3 0 60 16 1430
2017 Visible minority 19 37 22 13 6 4 0 58 19 403
2017 Non-visible minority 21 40 21 10 4 3 0 63 15 1907

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 38 37 12 7 4 1 1 76 12 317
2018 Non-visible minority 42 33 13 7 4 0 1 76 11 1425
2017 Visible minority 38 37 11 8 4 1 1 76 12 400
2017 Non-visible minority 42 33 13 8 3 1 0 76 11 1903
2011 Visible minority 35 38 12 8 6 1 1 74 14 481
2011 Non-visible minority 40 36 11 8 4 0 1 77 12 2516

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 30 37 17 11 5 0 0 67 16 319
2018 Non-visible minority 26 34 21 12 6 0 1 60 19 1431
2017 Visible minority 29 41 19 6 3 1 0 71 10 402
2017 Non-visible minority 25 41 20 9 5 0 1 66 14 1905
2011 Visible minority 24 44 18 9 4 0 1 69 13 483
2011 Non-visible minority 25 38 19 10 6 0 1 64 17 2520
2008 Visible minority 21 38 23 12 5 0 1 59 18 470
2008 Non-visible minority 21 35 23 13 8 0 1 56 21 2543

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Visible minority 12 56 32 318
2018 Non-visible minority 16 55 28 1431
2017 Visible minority 12 56 32 402
2017 Non-visible minority 17 55 28 1906
2011 Visible minority 14 50 36 483
2011 Non-visible minority 17 51 32 2522

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Visible minority 12 11 35 14 23 6 41
2018 Non-visible minority 24 20 30 13 7 5 254
2017 Visible minority 19 17 14 13 30 6 42
2017 Non-visible minority 32 17 18 17 11 6 312
2011 Visible minority 12 4 28 35 9999 21 70
2011 Non-visible minority 26 12 26 20 9999 16 427
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 47 37 11 3 0 0 0 85 4 320
2018 Non-visible minority 38 44 10 6 2 0 0 82 8 1429
2017 Visible minority 42 43 10 4 0 0 0 85 5 403
2017 Non-visible minority 35 44 11 6 4 0 0 79 10 1908
2011 Visible minority 47 36 8 6 4 0 0 83 9 484
2011 Non-visible minority 35 42 12 6 4 1 0 78 11 2522
2008 Visible minority 54 34 8 3 2 0 0 88 4 470
2008 Non-visible minority 46 39 8 5 2 1 0 85 7 2545

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 26 42 16 12 4 1 0 68 16 318
2018 Non-visible minority 22 42 20 12 4 1 0 64 16 1424
2017 Visible minority 19 44 20 9 6 1 0 64 15 400
2017 Non-visible minority 18 41 20 13 6 1 0 60 19 1905
2011 Visible minority 21 36 15 15 11 1 0 59 26 481
2011 Non-visible minority 18 35 16 16 14 1 0 53 30 2522

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 12 30 33 18 6 1 1 24 42 317
2018 Non-visible minority 11 30 37 17 4 1 1 21 41 1427
2017 Visible minority 11 25 37 16 7 1 4 24 38 399
2017 Non-visible minority 10 27 38 16 7 0 2 23 38 1903
2011 Visible minority 17 27 33 14 4 1 4 19 46 480
2011 Non-visible minority 15 29 33 15 6 0 2 22 45 2512
2008 Visible minority 10 24 35 18 7 1 6 27 36 466
2008 Non-visible minority 8 25 37 21 8 0 2 29 33 2541

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 10 19 29 24 13 3 1 39 31 316
2018 Non-visible minority 10 21 31 23 12 2 1 36 31 1422
2017 Visible minority 9 22 24 22 12 4 7 38 35 397
2017 Non-visible minority 9 19 30 24 13 2 3 40 29 1893
2011 Visible minority 19 26 29 12 7 4 4 20 48 481
2011 Non-visible minority 18 25 26 17 11 2 3 29 45 2507
2008 Visible minority 9 15 26 23 13 4 9 42 28 468
2008 Non-visible minority 6 16 28 28 16 2 3 47 23 2542

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 26 19 30 16 8 1 1 24 46 315
2018 Non-visible minority 19 28 30 15 6 1 1 21 48 1421
2017 Visible minority 20 26 24 15 7 3 5 24 50 399
2017 Non-visible minority 18 27 29 15 7 2 4 22 47 1902
2011 Visible minority 21 23 30 12 6 3 5 20 47 481
2011 Non-visible minority 17 24 28 17 8 2 3 27 44 2508
2008 Visible minority 17 23 25 19 6 3 7 28 44 465
2008 Non-visible minority 13 22 30 19 11 1 3 32 37 2535

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 6 13 37 31 10 1 2 42 20 315
2018 Non-visible minority 7 18 37 26 10 1 1 37 26 1422
2017 Visible minority 4 9 35 28 15 2 6 47 14 397
2017 Non-visible minority 7 15 36 28 12 1 2 41 22 1897
2011 Visible minority 7 14 34 27 9 1 6 39 23 482
2011 Non-visible minority 8 15 34 29 13 1 2 42 23 2513
2008 Visible minority 4 11 34 32 11 1 7 47 17 466
2008 Non-visible minority 5 14 34 29 14 0 3 45 20 2535

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 14 29 30 18 5 2 2 24 44 318
2018 Non-visible minority 20 25 29 16 7 1 2 24 46 1427
2017 Visible minority 12 21 27 21 11 1 6 35 36 399
2017 Non-visible minority 12 23 30 19 11 1 3 31 38 1901
2011 Visible minority 17 25 28 17 7 1 6 25 45 482
2011 Non-visible minority 17 24 27 18 10 1 3 29 43 2514
2008 Visible minority 11 21 31 19 9 2 6 31 35 466
2008 Non-visible minority 11 23 28 20 13 1 4 35 35 2536

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 3 9 29 36 15 4 5 55 13 313
2018 Non-visible minority 7 11 25 30 22 3 3 55 19 1414
2017 Visible minority 2 8 19 35 19 7 10 65 12 399
2017 Non-visible minority 4 9 20 33 25 3 6 63 14 1896
2011 Visible minority 6 10 24 28 15 5 11 52 19 480
2011 Non-visible minority 4 8 21 33 25 2 7 63 13 2509
2008 Visible minority 6 9 26 28 14 4 12 50 19 465
2008 Non-visible minority 3 10 23 32 24 2 6 61 14 2535

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 22 21 29 18 5 3 3 24 45 316
2018 Non-visible minority 20 29 30 13 5 2 2 19 50 1428
2017 Visible minority 17 25 27 12 8 5 5 22 47 401
2017 Non-visible minority 17 27 31 13 6 1 4 20 47 1900

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 35 33 13 11 8 0 1 68 19 318
2018 Non-visible minority 40 32 11 11 5 1 0 73 16 1423
2017 Visible minority 41 30 11 8 7 1 1 73 16 403
2017 Non-visible minority 41 33 11 9 6 1 0 75 15 1907

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 44 37 7 9 3 0 0 82 11 318
2018 Non-visible minority 47 39 7 6 2 0 0 85 8 1428
2017 Visible minority 44 38 8 4 5 0 1 83 9 403
2017 Non-visible minority 45 39 8 5 2 0 0 85 7 1902

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 36 45 11 4 3 1 0 83 6 319
2018 Non-visible minority 40 42 11 4 2 1 0 83 6 1430

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 35 35 16 7 4 2 1 73 11 314
2018 Non-visible minority 34 37 19 5 2 4 0 74 7 1417
2017 Visible minority 34 31 19 5 4 7 1 70 9 402
2017 Non-visible minority 35 36 17 4 2 5 1 76 6 1900

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 40 37 14 6 2 1 1 79 7 313
2018 Non-visible minority 38 42 13 5 1 1 0 81 6 1416
2017 Visible minority 38 39 12 4 3 3 0 80 7 402
2017 Non-visible minority 38 43 12 4 2 2 0 83 5 1901
2011 Visible minority 28 39 16 8 7 3 0 69 15 482
2011 Non-visible minority 32 39 16 6 4 3 0 73 10 2517

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 49 35 12 3 1 0 0 84 4 315
2018 Non-visible minority 47 36 10 5 2 0 0 83 6 1409
2017 Visible minority 46 38 8 4 3 1 0 85 7 402
2017 Non-visible minority 46 39 8 4 2 0 0 86 6 1906
2011 Visible minority 33 37 14 7 8 1 0 71 15 481
2011 Non-visible minority 37 37 14 7 5 0 0 74 12 2518
2008 Visible minority 38 36 13 8 4 1 0 75 12 470
2008 Non-visible minority 38 39 11 8 4 0 0 77 12 2543

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 22 30 22 12 8 4 3 56 21 320
2018 Non-visible minority 18 33 22 11 6 6 3 57 19 1426
2017 Visible minority 24 34 15 8 8 5 5 65 18 401
2017 Non-visible minority 22 31 20 10 8 6 4 59 20 1906

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 26 34 17 14 5 3 1 63 19 316
2018 Non-visible minority 26 34 17 13 6 3 1 63 20 1426
2017 Visible minority 26 39 16 8 6 5 1 68 15 401
2017 Non-visible minority 29 33 16 12 5 5 1 66 17 1903
2011 Visible minority 23 34 14 10 9 8 2 64 20 480
2011 Non-visible minority 30 30 16 12 7 5 2 63 20 2522
2008 Visible minority 25 29 13 11 10 6 5 60 24 470
2008 Non-visible minority 28 33 14 13 8 4 1 64 22 2543

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 25 35 23 12 3 2 0 62 15 319
2018 Non-visible minority 24 36 27 9 3 2 0 60 12 1427

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 15 25 22 15 11 11 2 46 30 317
2018 Non-visible minority 15 22 21 18 13 10 1 41 35 1426
2017 Visible minority 14 21 20 14 13 14 3 43 33 401
2017 Non-visible minority 11 20 22 15 13 16 2 38 35 1905
2011 Visible minority 12 18 20 16 18 10 6 36 41 482
2011 Non-visible minority 11 19 21 17 16 13 2 36 40 2519

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 10 90 319
2018 Non-visible minority 9 91 1430

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Visible minority 40 33
2018 Non-visible minority 53 131

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Visible minority 49 33
2018 Non-visible minority 57 131

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Visible minority 0 33
2018 Non-visible minority 0 131

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Visible minority 41 33
2018 Non-visible minority 38 130

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Visible minority 43 33
2018 Non-visible minority 34 130

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Visible minority 34 33
2018 Non-visible minority 46 130

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Visible minority 23 33
2018 Non-visible minority 37 130

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Visible minority 44 33
2018 Non-visible minority 36 130

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Visible minority 49 33
2018 Non-visible minority 46 130

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Visible minority 16 33
2018 Non-visible minority 31 130

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Visible minority 0 33
2018 Non-visible minority 0 130

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Visible minority 57 33
2018 Non-visible minority 43 130

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Visible minority 22 33
2018 Non-visible minority 22 130

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 63 32
2018 Non-visible minority 54 131

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 29 32
2018 Non-visible minority 26 131

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 32 32
2018 Non-visible minority 17 131

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Visible minority 22 32
2018 Non-visible minority 21 131

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 18 32
2018 Non-visible minority 28 131

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 21 32
2018 Non-visible minority 23 124

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 19 32
2018 Non-visible minority 9 124

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Visible minority 43 32
2018 Non-visible minority 31 124

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Visible minority 56 32
2018 Non-visible minority 53 124

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 35 32
2018 Non-visible minority 49 124

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Visible minority 17 32
2018 Non-visible minority 10 124

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 20 12 22 6 3 27 10 50 14 318
2018 Non-visible minority 14 15 21 5 5 33 7 49 17 1427
2017 Visible minority 18 13 16 3 5 31 14 58 13 403
2017 Non-visible minority 13 15 20 6 4 34 9 49 16 1907

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 31 25 23 6 3 10 2 64 10 318
2018 Non-visible minority 24 29 23 7 4 12 1 61 12 1427
2017 Visible minority 29 28 18 3 5 13 3 69 10 403
2017 Non-visible minority 25 30 20 6 3 14 1 66 11 1906
2011 Visible minority 30 29 18 6 5 12 1 67 13 478
2011 Non-visible minority 28 33 19 6 4 10 0 68 10 2516

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 6 94 316
2018 Non-visible minority 4 96 1431

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Visible minority 0 20
2018 Non-visible minority 0 63

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Visible minority 0 20
2018 Non-visible minority 14 63

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Visible minority 54 20
2018 Non-visible minority 16 63

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Visible minority 27 20
2018 Non-visible minority 49 63

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Visible minority 0 20
2018 Non-visible minority 0 63

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Visible minority 0 20
2018 Non-visible minority 9 63

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Visible minority 0 20
2018 Non-visible minority 0 63

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 65 20
2018 Non-visible minority 50 63

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 25 20
2018 Non-visible minority 10 60

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Visible minority 39 20
2018 Non-visible minority 25 60

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 0 20
2018 Non-visible minority 14 60

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Visible minority 68 20
2018 Non-visible minority 43 60

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 0 20
2018 Non-visible minority 0 60

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Visible minority 46 20
2018 Non-visible minority 54 60

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 20 13 23 3 3 30 8 53 9 316
2018 Non-visible minority 14 15 24 2 2 36 7 50 8 1430
2017 Visible minority 16 16 20 1 3 33 11 57 8 403
2017 Non-visible minority 13 14 20 2 2 41 8 53 8 1905

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 31 23 24 4 1 15 1 65 6 317
2018 Non-visible minority 25 29 24 4 2 15 1 64 7 1429
2017 Visible minority 25 29 19 2 4 19 2 68 8 402
2017 Non-visible minority 26 29 19 4 2 19 2 70 7 1904
2011 Visible minority 32 29 19 4 3 13 1 70 8 483
2011 Non-visible minority 34 35 16 2 1 11 0 77 4 2520
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 47 28 13 7 4 0 1 76 12 315
2018 Non-visible minority 51 27 12 4 4 1 0 79 9 1420
2017 Visible minority 48 28 12 5 5 3 0 78 10 403
2017 Non-visible minority 51 27 11 5 4 1 0 79 9 1906

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 13 28 30 15 8 6 0 44 25 320
2018 Non-visible minority 10 29 27 19 9 6 0 41 30 1429
2017 Visible minority 11 31 21 14 9 13 0 49 26 403
2017 Non-visible minority 9 28 26 17 10 9 1 41 31 1906

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 22 32 22 13 7 4 0 56 21 318
2018 Non-visible minority 18 33 24 15 7 3 0 52 23 1430
2017 Visible minority 22 37 16 11 7 7 0 64 19 403
2017 Non-visible minority 16 37 21 15 7 3 0 56 23 1903

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 41 30 15 7 5 1 1 72 13 318
2018 Non-visible minority 42 29 17 7 5 0 1 71 11 1430
2017 Visible minority 40 30 15 8 2 2 2 73 11 400
2017 Non-visible minority 43 31 14 7 4 0 1 75 11 1905

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 14 35 27 12 10 1 1 50 23 319
2018 Non-visible minority 12 27 30 18 12 0 0 40 30 1432
2017 Visible minority 20 31 24 16 7 1 2 52 23 399
2017 Non-visible minority 16 28 29 17 10 0 0 44 27 1908

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 21 38 20 10 7 1 3 61 17 318
2018 Non-visible minority 20 31 26 15 7 1 1 52 22 1428
2017 Visible minority 29 31 21 11 5 0 3 62 16 400
2017 Non-visible minority 22 33 24 14 6 0 1 56 20 1903

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 16 23 24 20 13 2 2 41 34 315
2018 Non-visible minority 15 24 23 20 17 1 0 39 37 1426
2017 Visible minority 21 25 23 17 11 2 2 47 29 401
2017 Non-visible minority 17 26 23 19 13 1 1 44 32 1907

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 38 30 14 7 6 1 4 72 14 315
2018 Non-visible minority 38 27 18 9 5 0 3 68 14 1429
2017 Visible minority 35 31 17 6 4 1 6 71 10 402
2017 Non-visible minority 37 30 15 8 4 0 5 71 13 1907

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 28 33 21 8 8 1 0 62 16 320
2018 Non-visible minority 28 31 21 12 7 0 1 60 19 1429
2017 Visible minority 30 31 21 11 6 0 1 62 17 402
2017 Non-visible minority 30 33 21 10 5 0 0 63 16 1901

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 22 27 28 14 8 0 1 49 22 318
2018 Non-visible minority 20 35 27 11 5 1 1 56 17 1425
2017 Visible minority 22 29 26 13 7 2 1 53 21 402
2017 Non-visible minority 24 34 22 12 5 0 1 60 18 1901

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 16 30 24 17 11 1 1 48 28 318
2018 Non-visible minority 14 31 27 17 10 1 1 45 27 1421
2017 Visible minority 20 29 22 18 9 1 1 50 28 403
2017 Non-visible minority 16 31 27 16 8 0 1 47 25 1898

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 21 29 24 14 10 0 2 51 25 318
2018 Non-visible minority 22 34 23 13 7 0 0 56 20 1423
2017 Visible minority 23 30 23 13 8 1 1 55 21 403
2017 Non-visible minority 24 33 23 12 7 0 1 58 19 1902

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 28 35 19 9 6 1 1 64 16 318
2018 Non-visible minority 28 33 23 11 4 0 1 62 15 1417
2017 Visible minority 32 32 20 8 4 1 2 66 13 402
2017 Non-visible minority 30 32 21 11 4 1 1 63 15 1898

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 59 26 8 3 2 1 2 87 4 317
2018 Non-visible minority 61 25 9 3 1 0 1 87 5 1421
2017 Visible minority 60 22 9 3 2 1 4 86 4 403
2017 Non-visible minority 62 24 9 2 1 0 2 88 4 1909

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 69 18 5 2 1 1 5 92 3 315
2018 Non-visible minority 80 11 3 1 1 1 4 95 2 1422

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 63 18 7 3 3 2 4 86 6 317
2018 Non-visible minority 78 9 5 2 2 1 3 91 4 1421
2017 Visible minority 69 12 5 4 5 1 4 86 9 403
2017 Non-visible minority 80 9 4 2 2 1 2 92 4 1906

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 60 23 9 3 2 0 2 86 5 320
2018 Non-visible minority 53 31 10 4 2 0 1 84 6 1429
2017 Visible minority 55 28 7 2 3 1 3 86 6 401
2017 Non-visible minority 55 29 10 3 1 0 1 86 4 1905

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 52 22 12 5 5 1 3 77 11 318
2018 Non-visible minority 55 23 11 6 4 0 1 78 10 1428
2017 Visible minority 52 21 13 5 6 0 3 76 11 402
2017 Non-visible minority 61 21 9 5 3 0 1 83 8 1906

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 55 18 5 1 1 0 19 91 3 318
2018 Non-visible minority 52 13 6 2 0 0 27 90 3 1417
2017 Visible minority 59 15 4 1 0 0 20 93 2 400
2017 Non-visible minority 54 11 5 1 0 0 27 91 2 1906

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 62 22 6 2 1 1 6 92 2 319
2018 Non-visible minority 69 18 7 1 1 0 4 92 1 1423
2017 Visible minority 63 19 7 2 1 1 7 89 3 400
2017 Non-visible minority 70 16 5 1 0 0 6 93 2 1902

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 45 23 13 7 9 0 2 70 17 320
2018 Non-visible minority 58 24 10 4 3 0 1 83 7 1428
2017 Visible minority 43 25 11 8 8 2 4 72 16 403
2017 Non-visible minority 55 25 10 4 4 0 2 82 8 1908

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 56 27 7 3 2 0 5 88 5 320
2018 Non-visible minority 55 29 11 3 1 0 1 85 4 1426
2017 Visible minority 56 26 7 2 3 1 4 87 5 403
2017 Non-visible minority 56 28 11 2 1 0 2 86 3 1903

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 15 30 39 13 3 0 0 45 16 320
2018 Non-visible minority 11 34 37 14 4 0 0 45 18 1433
2017 Visible minority 10 35 37 12 5 0 0 46 16 403
2017 Non-visible minority 10 31 38 15 5 0 0 41 20 1908

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 4 16 45 26 7 1 0 33 21 316
2018 Non-visible minority 7 20 40 24 10 0 0 34 26 1419
2017 Visible minority 3 19 40 29 8 0 1 38 22 402
2017 Non-visible minority 6 18 41 24 11 0 0 35 24 1899
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 66 14 5 2 1 9 3 75 25 319
2018 Non-visible minority 68 17 5 2 1 6 1 73 27 1433
2017 Visible minority 63 13 3 1 0 15 4 78 22 402
2017 Non-visible minority 67 17 5 1 1 8 1 74 26 1909

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 9 70
2018 Non-visible minority 12 373
2017 Visible minority 7 69
2017 Non-visible minority 10 440

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 24 70
2018 Non-visible minority 15 373
2017 Visible minority 17 69
2017 Non-visible minority 16 440

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 2 70
2018 Non-visible minority 13 373
2017 Visible minority 7 69
2017 Non-visible minority 11 440

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 13 70
2018 Non-visible minority 25 373
2017 Visible minority 11 69
2017 Non-visible minority 28 440

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Visible minority 6 70
2018 Non-visible minority 7 373
2017 Visible minority 1 69
2017 Non-visible minority 5 440

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 23 70
2018 Non-visible minority 23 373

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Visible minority 46 70
2018 Non-visible minority 35 373
2017 Visible minority 71 69
2017 Non-visible minority 51 440

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Visible minority 25 40 15 5 3 12 67
2018 Non-visible minority 11 57 20 5 2 5 355
2017 Visible minority 30 53 9 5 2 1 69
2017 Non-visible minority 21 60 10 5 1 3 453

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 65 35 67
2018 Non-visible minority 63 37 368

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 73 8 2 1 1 2 13 97 1 319
2018 Non-visible minority 66 8 6 3 3 2 12 86 7 1431

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 27 27 17 8 13 0 9 59 22 68
2018 Non-visible minority 17 28 18 13 13 1 10 50 30 371
2017 Visible minority 16 30 14 10 5 6 19 60 21 73
2017 Non-visible minority 15 28 19 10 6 3 19 55 20 461

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 16 18 24 9 15 4 14 41 30 70
2018 Non-visible minority 10 17 19 14 15 3 21 36 39 372
2017 Visible minority 15 24 21 8 5 10 17 53 18 73
2017 Non-visible minority 8 18 18 10 7 7 32 43 27 462
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