2018 Public Service Employee Survey Results by Theme for National Research Council Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	46	43	4	4	4	0	89	7	26
2018	Compliance, inspection and enforcement	33	62	0	0	5	0	95	5	16
2018	Communications or public affairs	32	38	10	17	2	0	71	19	64
2018	Security	31	48	21	0	0	0	79	0	19
2018	Science and technology	39	42	9	7	2	0	82	9	867
2018	Library services	34	43	19	4	0	0	77	4	29
2018	Legal services	29	62	9	0	0	0	91	0	10
2018	Administration and operations	42	35	10	9	4	0	77	13	171
2018	Human resources	32	53	5	8	2	0	85	11	62
2018	Financial management	59	35	2	4	0	0	93	4	46
2018	Information management	33	53	7	6	0	0	86	6	18
2018	Information technology	44	38	5	10	4	0	82	13	83
2018	Evaluation	18	75	8	0	0	0	92	0	11
2018	Data sciences	18	59	12	12	0	0	76	12	15
2018	Policy	26	45	9	5	15	0	70	20	22
2018	Project management	35	41	11	7	5	1	76	12	100
2018	Other services to the public	57	32	9	0	2	0	89	2	38
2018	None of the above	31	45	15	5	3	0	77	8	110
2017	Client contact centre	48	45	5	3	0	0	93	3	34
2017	Communications or public affairs	28	55	4	11	2	0	83	13	52
2017	Security	62	25	7	6	0	0	87	6	16
2017	Science and technology	38	47	8	6	2	0	85	7	1162
2017	Library services	28	66	0	4	2	0	94	6	38
2017	Administration and operations	33	40	14	8	6	0	72	14	208
2017	Human resources	33	42	15	5	5	0	75	10	80
2017	Financial management	43	48	5	4	0	0	91	4	58
2017	Procurement	20	50	20	0	10	0	70	10	10
2017	Real property	44	45	6	6	0	0	89	6	17
2017	Materiel management	50	28	21	0	0	0	79	0	14
2017	Information management	22	47	7	16	9	0	69	24	32
2017	Information technology	36	43	10	9	2	0	79	11	121
2017	Internal audit	32	60	9	0	0	0	91	0	12
2017	Evaluation	33	33	22	11	0	0	67	11	18
2017	Data sciences	24	58	11	7	0	0	82	7	26
2017	Policy	32	44	8	8	8	0	76	16	13
2017	Project management	33	49	12	4	3	0	81	6	136
2017	Other services to the public	48	39	9	0	4	0	87	4	46
2017	None of the above	36	42	11	8	3	0	78	11	173

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	31	15	3	8	0	73	11	27
2018	Compliance, inspection and enforcement	33	53	8	0	6	0	86	6	14
2018	Communications or public affairs	23	34	18	15	11	0	56	26	63
2018	Security	35	53	8	0	4	0	88	4	19
2018	Science and technology	27	39	17	12	5	0	66	17	870
2018	Library services	19	43	30	8	0	0	62	8	27
2018	Legal services	31	37	20	11	0	0	68	11	10
2018	Administration and operations	36	36	10	10	7	1	72	18	168
2018	Human resources	25	38	21	8	7	0	63	16	61
2018	Financial management	51	33	11	2	2	0	84	4	46
2018	Information management	32	39	12	17	0	0	71	17	19
2018	Information technology	34	45	7	8	6	0	79	14	83
2018	Evaluation	19	56	10	15	0	0	75	15	11
2018	Data sciences	44	32	8	16	0	0	76	16	15
2018	Policy	35	36	13	10	5	0	72	15	22
2018	Project management	31	38	17	9	4	0	69	14	100
2018	Other services to the public	32	42	8	11	7	0	73	19	40
2018	None of the above	29	38	16	11	6	0	67	17	110
2017	Client contact centre	30	46	15	6	3	0	76	9	34
2017	Communications or public affairs	17	40	17	15	11	0	57	26	52
2017	Security	36	51	7	0	6	0	87	6	16
2017	Science and technology	27	43	15	9	6	0	71	15	1163
2017	Library services	20	48	14	13	5	0	68	18	38
2017	Administration and operations	32	38	12	8	10	0	70	18	208
2017	Human resources	32	42	16	9	2	0	74	10	81
2017	Financial management	40	44	8	7	2	0	83	8	58
2017	Procurement	30	30	20	10	10	0	60	20	10
2017	Real property	33	34	11	5	16	0	67	21	17
2017	Materiel management	43	28	21	0	7	0	71	7	14
2017	Information management	21	51	0	18	6	3	75	25	32
2017	Information technology	30	46	11	5	8	0	76	13	121
2017	Internal audit	40	26	25	9	0	0	66	9	12
2017	Evaluation	39	39	17	6	0	0	78	6	18
2017	Data sciences	13	44	25	11	7	0	57	18	26
2017	Policy	30	38	8	16	8	0	68	24	13
2017	Project management	29	38	18	9	6	0	66	15	135
2017	Other services to the public	20	46	19	13	2	0	66	15	46
2017	None of the above	30	40	15	10	5	0	70	15	173

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	62	27	4	3	3	0	89	7	27
2018	Compliance, inspection and enforcement	36	53	12	0	0	0	88	0	15
2018	Communications or public affairs	40	53	1	5	1	0	93	6	64
2018	Security	53	21	26	0	0	0	74	0	19
2018	Science and technology	55	35	7	2	1	0	90	3	863
2018	Library services	48	43	10	0	0	0	90	0	28
2018	Administration and operations	58	32	7	2	1	0	90	3	168
2018	Human resources	42	43	10	3	2	0	85	5	62
2018	Financial management	68	24	4	2	2	0	91	4	46
2018	Information management	53	23	24	0	0	0	76	0	19
2018	Information technology	55	32	8	4	2	0	87	6	83
2018	Evaluation	54	46	0	0	0	0	100	0	11
2018	Data sciences	55	33	4	0	8	0	88	8	15
2018	Policy	44	31	4	10	10	0	75	20	22
2018	Project management	55	34	7	1	2	1	90	3	101
2018	Other services to the public	78	17	3	0	2	0	95	2	39
2018	None of the above	60	25	11	5	0	0	85	5	109
2017	Client contact centre	56	41	3	0	0	0	97	0	34
2017	Communications or public affairs	36	50	9	6	0	0	85	6	52
2017	Security	69	24	7	0	0	0	93	0	16
2017	Science and technology	57	35	7	2	1	0	91	2	1160
2017	Library services	57	38	5	0	0	0	95	0	38
2017	Administration and operations	56	31	8	4	2	0	86	6	208
2017	Human resources	52	38	7	1	2	0	90	3	81
2017	Financial management	58	34	4	4	0	0	93	4	58
2017	Procurement	30	60	0	0	10	0	90	10	10
2017	Real property	72	28	0	0	0	0	100	0	17
2017	Materiel management	50	43	7	0	0	0	93	0	14
2017	Information management	50	33	15	2	0	0	83	2	32
2017	Information technology	52	35	9	3	1	0	87	4	120
2017	Internal audit	63	37	0	0	0	0	100	0	11
2017	Evaluation	44	50	6	0	0	0	94	0	18
2017	Data sciences	46	43	7	4	0	0	89	4	26
2017	Policy	62	22	0	16	0	0	84	16	13
2017	Project management	54	39	7	0	1	0	92	1	136
2017	Other services to the public	70	26	0	0	4	0	96	4	46
2017	None of the above	58	32	7	1	1	0	91	2	173

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	55	31	11	3	0	0	86	3	27
2018	Compliance, inspection and enforcement	37	57	0	0	6	0	94	6	15
2018	Communications or public affairs	29	44	10	13	4	0	73	17	64
2018	Security	47	48	5	0	0	0	95	0	18
2018	Science and technology	45	40	10	4	2	0	85	5	868
2018	Library services	28	41	19	12	0	0	69	12	28
2018	Legal services	30	70	0	0	0	0	100	0	10
2018	Administration and operations	46	33	10	7	3	0	79	10	170
2018	Human resources	41	42	8	6	3	0	83	9	62
2018	Financial management	59	32	6	0	2	0	91	2	46
2018	Information management	41	32	20	7	0	0	73	7	19
2018	Information technology	55	28	8	6	1	1	84	8	84
2018	Evaluation	54	36	10	0	0	0	90	0	11
2018	Data sciences	48	41	4	8	0	0	88	8	15
2018	Policy	35	46	9	0	10	0	81	10	22
2018	Project management	40	39	14	3	2	1	80	5	101
2018	Other services to the public	57	36	5	0	2	0	93	2	40
2018	None of the above	38	43	11	4	4	0	81	8	111
2017	Client contact centre	59	36	5	0	0	0	95	0	34
2017	Communications or public affairs	32	45	6	13	4	0	77	17	52
2017	Security	56	33	6	6	0	0	88	6	16
2017	Science and technology	45	40	10	4	1	0	85	5	1159
2017	Library services	33	56	8	2	0	0	89	2	38
2017	Administration and operations	47	33	9	7	4	0	80	11	208
2017	Human resources	41	38	12	8	2	0	79	9	81
2017	Financial management	49	42	7	2	0	0	91	2	58
2017	Procurement	40	30	10	10	10	0	70	20	10
2017	Real property	44	51	6	0	0	0	94	0	17
2017	Materiel management	50	36	14	0	0	0	86	0	14
2017	Information management	34	32	18	14	2	0	66	16	32
2017	Information technology	46	36	10	7	2	0	82	8	120
2017	Internal audit	54	19	18	0	0	10	81	0	11
2017	Evaluation	39	45	17	0	0	0	83	0	18
2017	Data sciences	46	40	11	0	4	0	86	4	26
2017	Policy	38	38	0	16	8	0	76	24	13
2017	Project management	45	39	10	5	1	0	84	6	137
2017	Other services to the public	39	48	7	4	2	0	87	6	46
2017	None of the above	47	32	14	5	2	1	79	6	172

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	33	8	3	12	0	0	77	16	26
2018	Compliance, inspection and enforcement	34	42	18	5	0	0	0	77	5	16
2018	Communications or public affairs	23	36	16	15	8	1	0	60	24	64
2018	Security	47	33	16	4	0	0	0	79	4	19
2018	Science and technology	34	35	20	8	3	0	0	69	11	861
2018	Library services	20	46	20	15	0	0	0	65	15	28
2018	Legal services	30	23	37	10	0	0	0	53	10	10
2018	Administration and operations	47	22	17	8	6	1	0	69	13	168
2018	Human resources	33	40	15	7	5	0	0	73	12	60
2018	Financial management	55	38	4	0	2	0	0	93	2	46
2018	Information management	42	46	6	6	0	0	0	88	6	18
2018	Information technology	56	29	8	3	5	0	0	85	7	82
2018	Evaluation	37	46	17	0	0	0	0	83	0	11
2018	Data sciences	39	49	4	9	0	0	0	88	9	15
2018	Policy	19	38	23	10	5	5	0	60	16	22
2018	Project management	46	35	15	2	2	0	0	81	4	99
2018	Other services to the public	50	29	17	1	3	0	0	79	4	38
2018	None of the above	36	29	22	5	8	0	0	65	13	109
2017	Client contact centre	48	42	9	0	2	0	0	89	2	34
2017	Communications or public affairs	25	38	15	9	13	0	0	63	22	52
2017	Security	69	19	0	6	6	0	0	88	12	16
2017	Science and technology	35	37	15	9	4	0	0	72	13	1162
2017	Library services	23	42	15	18	2	0	0	65	20	38
2017	Administration and operations	42	29	18	5	7	0	0	71	12	208
2017	Human resources	34	47	9	5	4	1	0	82	9	81
2017	Financial management	57	35	7	2	0	0	0	92	2	58
2017	Procurement	40	40	10	0	10	0	0	80	10	10
2017	Real property	56	17	6	16	5	0	0	73	21	17
2017	Materiel management	43	35	8	0	0	7	7	91	0	14
2017	Information management	34	29	22	6	9	0	0	63	15	32
2017	Information technology	48	32	8	9	2	0	0	80	12	120
2017	Internal audit	25	57	9	0	0	9	0	90	0	12
2017	Evaluation	44	28	28	0	0	0	0	72	0	18
2017	Data sciences	32	25	29	11	4	0	0	57	14	26
2017	Policy	44	32	8	0	16	0	0	76	16	13
2017	Project management	36	33	21	4	6	0	0	69	10	137
2017	Other services to the public	31	45	11	7	7	0	0	76	13	46
2017	None of the above	40	28	17	10	4	2	0	69	14	171

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	24	17	7	9	0	0	67	16	26
2018	Compliance, inspection and enforcement	21	46	32	0	0	0	0	68	0	16
2018	Communications or public affairs	23	41	17	10	7	1	1	65	17	64
2018	Security	43	37	11	9	0	0	0	79	9	19
2018	Science and technology	28	39	20	10	3	0	0	67	13	861
2018	Library services	14	53	21	13	0	0	0	66	13	27
2018	Legal services	19	53	29	0	0	0	0	71	0	10
2018	Administration and operations	45	29	13	9	3	1	0	75	12	165
2018	Human resources	31	37	22	5	5	0	0	68	10	61
2018	Financial management	54	37	5	2	2	0	0	91	4	46
2018	Information management	35	42	16	6	0	0	0	78	6	18
2018	Information technology	50	36	4	6	2	1	0	88	8	83
2018	Evaluation	30	51	11	8	0	0	0	81	8	10
2018	Data sciences	10	70	4	17	0	0	0	80	17	15
2018	Policy	15	36	23	10	10	5	0	55	21	22
2018	Project management	42	36	18	2	2	0	0	78	5	98
2018	Other services to the public	35	29	26	5	5	0	0	64	10	39
2018	None of the above	34	32	20	10	5	0	0	66	15	109
2017	Client contact centre	45	39	12	3	2	0	0	83	5	34
2017	Communications or public affairs	17	37	19	18	9	0	0	54	28	52
2017	Security	56	26	7	6	6	0	0	82	12	16
2017	Science and technology	31	39	15	11	4	0	0	70	15	1162
2017	Library services	23	46	13	16	2	0	0	69	18	38
2017	Administration and operations	37	35	18	6	3	0	0	73	9	207
2017	Human resources	35	45	10	6	3	0	0	81	9	81
2017	Financial management	52	45	2	0	2	0	0	97	2	58
2017	Procurement	30	50	10	0	10	0	0	80	10	10
2017	Real property	50	23	0	11	16	0	0	73	27	17
2017	Materiel management	36	36	15	0	0	7	7	83	0	14
2017	Information management	24	48	12	10	6	0	0	73	16	32
2017	Information technology	43	34	12	9	2	0	0	77	11	121
2017	Internal audit	33	34	17	7	0	9	0	73	8	12
2017	Evaluation	33	44	17	0	0	6	0	82	0	18
2017	Data sciences	28	40	25	4	4	0	0	68	7	26
2017	Policy	44	16	24	0	16	0	0	60	16	13
2017	Project management	31	39	17	7	5	0	0	70	12	137
2017	Other services to the public	29	47	11	7	7	0	0	76	13	46
2017	None of the above	39	24	21	11	4	1	0	64	15	171

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	38	12	8	13	2	0	66	21	26
2018	Compliance, inspection and enforcement	21	39	32	8	0	0	0	60	8	16
2018	Communications or public affairs	19	30	20	17	12	1	0	50	30	64
2018	Security	31	31	13	4	0	21	0	78	5	19
2018	Science and technology	35	28	21	9	4	2	1	65	14	864
2018	Library services	30	30	20	5	7	8	0	65	13	28
2018	Legal services	19	0	43	8	10	20	0	23	23	10
2018	Administration and operations	38	23	17	9	9	4	1	64	19	169
2018	Human resources	39	24	17	10	10	0	1	63	20	61
2018	Financial management	60	31	4	2	2	0	0	91	4	46
2018	Information management	28	46	13	12	0	0	0	74	12	18
2018	Information technology	51	21	15	5	8	0	0	72	13	83
2018	Evaluation	48	16	0	29	0	7	0	69	31	11
2018	Data sciences	32	33	16	20	0	0	0	64	20	15
2018	Policy	15	32	13	19	15	5	0	49	37	22
2018	Project management	41	26	16	10	6	1	0	68	16	99
2018	Other services to the public	34	41	17	3	2	3	0	77	5	39
2018	None of the above	37	19	20	11	11	2	0	58	22	109
2017	Client contact centre	39	33	15	3	2	9	0	78	5	34
2017	Communications or public affairs	27	25	12	17	17	2	0	53	35	51
2017	Security	50	39	12	0	0	0	0	88	0	16
2017	Science and technology	36	28	17	9	4	5	1	68	14	1163
2017	Library services	32	17	28	14	2	6	0	52	18	38
2017	Administration and operations	39	23	15	8	8	6	0	66	18	208
2017	Human resources	40	32	13	9	4	1	0	72	14	81
2017	Financial management	59	29	7	0	2	4	0	91	2	58
2017	Procurement	40	40	0	10	10	0	0	80	20	10
2017	Real property	39	22	22	11	0	6	0	65	12	17
2017	Materiel management	36	29	7	7	8	7	7	75	17	14
2017	Information management	34	30	11	9	9	6	0	69	19	32
2017	Information technology	41	31	12	4	5	7	0	77	10	120
2017	Internal audit	34	32	16	9	0	9	0	73	10	12
2017	Evaluation	33	39	22	0	6	0	0	72	6	18
2017	Data sciences	32	32	21	0	7	8	0	69	8	26
2017	Policy	44	16	24	0	16	0	0	60	16	13
2017	Project management	34	28	22	11	3	3	0	63	15	137
2017	Other services to the public	39	28	15	7	11	0	0	68	17	46
2017	None of the above	39	19	22	7	9	3	1	61	17	172

Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	41	4	13	3	0	0	79	17	27
2018	Compliance, inspection and enforcement	42	7	37	8	7	0	0	49	14	16
2018	Communications or public affairs	41	20	21	7	7	4	1	65	14	64
2018	Security	36	39	21	4	0	0	0	75	4	19
2018	Science and technology	44	30	13	7	5	1	0	75	12	867
2018	Library services	47	32	9	7	5	0	0	79	12	29
2018	Legal services	58	20	10	0	0	11	0	88	0	10
2018	Administration and operations	56	21	8	9	4	0	1	78	14	165
2018	Human resources	51	30	10	5	2	0	2	83	7	61
2018	Financial management	53	27	11	2	2	4	0	84	5	45
2018	Information management	47	20	27	0	6	0	0	67	6	19
2018	Information technology	56	29	6	4	1	4	0	88	5	84
2018	Evaluation	64	19	0	7	0	0	10	92	8	11
2018	Data sciences	28	51	12	9	0	0	0	79	9	15
2018	Policy	52	14	5	15	5	0	9	73	22	21
2018	Project management	46	27	20	5	1	1	0	74	6	101
2018	Other services to the public	49	31	7	10	0	3	0	82	10	40
2018	None of the above	41	29	11	12	6	1	0	71	18	110
2017	Client contact centre	49	30	18	0	3	0	0	79	3	34
2017	Communications or public affairs	44	28	11	13	4	0	0	72	17	52
2017	Security	62	32	0	6	0	0	0	94	6	16
2017	Science and technology	43	32	13	7	3	2	1	77	10	1162
2017	Library services	56	24	9	5	2	4	0	83	7	38
2017	Administration and operations	41	30	12	9	6	1	1	73	15	208
2017	Human resources	55	30	5	5	0	3	1	89	6	81
2017	Financial management	56	26	8	5	2	3	0	84	7	58
2017	Procurement	50	10	20	10	10	0	0	60	20	10
2017	Real property	45	17	22	16	0	0	0	62	16	17
2017	Materiel management	50	14	15	0	7	0	14	74	8	14
2017	Information management	37	39	16	7	0	0	0	76	7	32
2017	Information technology	54	25	11	2	4	2	1	82	7	121
2017	Internal audit	33	40	17	9	0	0	0	74	9	12
2017	Evaluation	41	47	6	6	0	0	0	88	6	17
2017	Data sciences	24	36	22	0	11	4	4	65	12	26
2017	Policy	60	16	16	0	8	0	0	76	8	13
2017	Project management	38	35	13	2	8	3	0	76	11	137
2017	Other services to the public	28	44	11	11	7	0	0	72	18	46
2017	None of the above	41	31	15	6	6	1	1	73	11	173

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	21	14	13	3	0	0	69	17	27
2018	Compliance, inspection and enforcement	29	48	6	10	7	0	0	77	17	16
2018	Communications or public affairs	36	25	17	13	7	0	1	62	21	64
2018	Security	40	35	4	21	0	0	0	75	21	19
2018	Science and technology	38	33	14	9	5	1	0	72	14	867
2018	Library services	37	41	14	0	7	0	0	79	7	29
2018	Legal services	28	53	9	10	0	0	0	81	10	10
2018	Administration and operations	50	23	10	11	5	0	1	74	16	167
2018	Human resources	48	32	10	8	2	0	0	80	10	61
2018	Financial management	53	32	7	7	2	0	0	84	9	45
2018	Information management	44	13	25	12	6	0	0	58	18	19
2018	Information technology	52	31	1	11	4	0	0	84	15	84
2018	Evaluation	56	27	17	0	0	0	0	83	0	11
2018	Data sciences	43	40	17	0	0	0	0	83	0	15
2018	Policy	33	34	5	14	10	0	4	70	25	22
2018	Project management	40	36	14	7	3	0	0	76	10	101
2018	Other services to the public	41	41	5	5	5	3	0	85	10	40
2018	None of the above	36	34	11	10	9	0	1	70	19	110
2017	Client contact centre	43	29	12	9	3	0	3	75	13	34
2017	Communications or public affairs	38	38	8	9	8	0	0	76	17	52
2017	Security	62	25	7	6	0	0	0	87	6	16
2017	Science and technology	38	35	12	9	4	1	1	74	14	1161
2017	Library services	48	32	5	7	5	4	0	83	12	38
2017	Administration and operations	37	35	10	12	6	1	0	72	17	207
2017	Human resources	49	38	5	5	3	2	0	88	7	81
2017	Financial management	57	31	2	8	2	0	0	88	10	58
2017	Procurement	30	40	20	10	0	0	0	70	10	10
2017	Real property	45	17	16	11	0	11	0	69	13	17
2017	Materiel management	54	23	0	16	8	0	0	77	23	13
2017	Information management	42	36	15	7	0	0	0	78	7	32
2017	Information technology	44	41	6	6	3	0	0	85	10	121
2017	Internal audit	33	40	17	9	0	0	0	74	9	12
2017	Evaluation	50	39	6	6	0	0	0	89	6	18
2017	Data sciences	39	22	14	7	14	4	0	63	22	26
2017	Policy	28	48	8	8	0	8	0	83	9	13
2017	Project management	32	42	14	5	7	1	0	74	12	137
2017	Other services to the public	17	63	4	7	9	0	0	80	15	46
2017	None of the above	37	33	13	10	6	0	1	71	16	173

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	37	38	9	8	8	0	0	75	16	26
2018	Compliance, inspection and enforcement	39	27	18	8	7	0	0	67	15	15
2018	Communications or public affairs	37	26	15	14	8	0	1	63	22	64
2018	Security	46	25	4	4	0	21	0	90	5	19
2018	Science and technology	42	30	14	7	6	0	0	72	13	868
2018	Library services	45	28	13	5	10	0	0	73	15	29
2018	Legal services	58	33	9	0	0	0	0	91	0	10
2018	Administration and operations	58	22	8	6	6	0	1	80	12	167
2018	Human resources	50	30	8	10	2	0	0	80	12	61
2018	Financial management	67	13	13	4	2	0	0	80	7	45
2018	Information management	38	36	3	17	6	0	0	74	23	19
2018	Information technology	60	21	10	3	6	0	0	81	9	84
2018	Evaluation	56	27	10	7	0	0	0	83	7	11
2018	Data sciences	43	36	12	9	0	0	0	79	9	15
2018	Policy	57	15	0	14	14	0	0	72	28	22
2018	Project management	44	38	8	7	2	1	0	83	9	100
2018	Other services to the public	43	29	11	12	5	0	0	73	17	40
2018	None of the above	45	24	15	8	7	0	0	69	16	110
2017	Client contact centre	54	30	10	0	6	0	0	83	6	34
2017	Communications or public affairs	40	26	9	13	11	0	0	66	24	52
2017	Security	75	20	0	0	6	0	0	94	6	16
2017	Science and technology	45	31	11	8	4	0	0	76	13	1161
2017	Library services	62	22	7	5	5	0	0	83	9	38
2017	Administration and operations	52	23	9	9	6	0	1	76	15	208
2017	Human resources	61	31	5	2	1	0	0	92	3	80
2017	Financial management	66	24	5	3	2	0	0	90	5	58
2017	Procurement	50	30	0	20	0	0	0	80	20	10
2017	Real property	50	23	21	6	0	0	0	73	6	17
2017	Materiel management	57	14	0	8	14	0	7	77	23	14
2017	Information management	46	43	6	2	4	0	0	89	6	32
2017	Information technology	58	27	7	2	5	1	0	85	7	121
2017	Internal audit	41	33	17	9	0	0	0	74	9	12
2017	Evaluation	50	28	6	11	0	6	0	82	12	18
2017	Data sciences	43	22	14	7	11	0	4	67	19	26
2017	Policy	44	24	8	16	0	8	0	74	17	13
2017	Project management	43	32	11	5	8	0	1	76	13	136
2017	Other services to the public	41	37	11	4	7	0	0	78	11	46
2017	None of the above	44	25	15	12	3	1	0	69	15	173

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	45	16	16	9	8	4	2	66	18	27
2018	Compliance, inspection and enforcement	39	31	17	13	0	0	0	70	13	16
2018	Communications or public affairs	14	34	24	15	6	7	0	51	23	64
2018	Security	41	23	10	5	0	21	0	81	7	19
2018	Science and technology	25	34	19	9	4	8	0	64	15	870
2018	Library services	16	31	29	7	0	16	0	56	9	29
2018	Legal services	50	20	9	21	0	0	0	70	21	10
2018	Administration and operations	38	29	16	8	3	6	1	71	11	170
2018	Human resources	28	31	15	14	7	6	0	63	22	62
2018	Financial management	45	38	4	2	0	11	0	93	3	46
2018	Information management	46	22	16	6	6	3	0	70	13	18
2018	Information technology	37	37	13	2	4	6	1	79	7	83
2018	Evaluation	37	19	0	10	0	34	0	85	15	11
2018	Data sciences	26	37	12	0	0	24	0	84	0	15
2018	Policy	41	39	10	5	0	5	0	84	5	22
2018	Project management	35	38	13	9	1	3	0	76	11	101
2018	Other services to the public	39	28	12	0	11	11	0	75	12	40
2018	None of the above	28	31	15	16	4	6	0	63	21	111
2017	Client contact centre	26	46	19	6	3	0	0	72	9	34
2017	Communications or public affairs	17	34	21	15	7	6	0	54	24	52
2017	Security	44	44	0	6	6	0	0	88	12	16
2017	Science and technology	25	34	18	7	4	12	0	67	13	1162
2017	Library services	9	36	21	17	2	15	0	53	23	38
2017	Administration and operations	32	33	16	7	6	6	0	69	14	207
2017	Human resources	31	32	19	7	4	7	0	67	12	81
2017	Financial management	47	27	16	7	0	3	0	77	7	58
2017	Procurement	40	10	30	0	0	20	0	63	0	10
2017	Real property	28	44	22	0	0	6	0	77	0	17
2017	Materiel management	28	15	29	0	0	22	7	60	0	14
2017	Information management	20	36	20	9	4	7	4	63	15	32
2017	Information technology	33	33	20	4	1	8	2	73	5	121
2017	Internal audit	41	15	17	9	0	17	0	68	11	12
2017	Evaluation	33	28	6	11	0	22	0	78	14	18
2017	Data sciences	29	25	21	7	4	14	0	62	13	26
2017	Policy	31	46	8	0	0	16	0	91	0	13
2017	Project management	32	34	16	9	6	3	0	68	15	137
2017	Other services to the public	26	37	11	9	9	8	0	69	19	46
2017	None of the above	31	25	19	8	7	9	0	62	17	173

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	39	25	12	5	12	4	2	69	19	26
2018	Compliance, inspection and enforcement	23	31	26	13	7	0	0	54	20	16
2018	Communications or public affairs	11	33	31	20	4	1	0	44	24	64
2018	Security	23	45	6	5	0	21	0	86	7	19
2018	Science and technology	19	32	21	16	9	3	0	53	25	869
2018	Library services	4	38	19	28	5	5	0	45	35	29
2018	Legal services	27	31	20	21	0	0	0	58	21	10
2018	Administration and operations	30	29	23	11	7	1	0	60	18	168
2018	Human resources	15	36	20	20	8	0	0	51	29	62
2018	Financial management	45	37	9	7	0	2	0	84	7	46
2018	Information management	26	45	18	0	12	0	0	70	12	19
2018	Information technology	37	29	20	5	6	1	1	68	12	84
2018	Evaluation	27	39	15	19	0	0	0	66	19	11
2018	Data sciences	17	48	11	9	0	16	0	76	10	15
2018	Policy	31	29	10	20	10	0	0	60	30	22
2018	Project management	24	40	19	10	6	1	0	65	16	100
2018	Other services to the public	29	31	20	4	10	6	0	63	16	40
2018	None of the above	21	26	23	14	12	4	0	49	27	111
2017	Client contact centre	27	38	29	3	3	0	0	65	6	34
2017	Communications or public affairs	10	31	21	19	17	2	0	41	37	51
2017	Security	37	25	20	6	12	0	0	62	18	16
2017	Science and technology	19	33	22	13	9	4	0	55	23	1163
2017	Library services	8	34	16	27	14	0	0	42	42	38
2017	Administration and operations	27	38	18	9	7	1	0	66	16	208
2017	Human resources	21	39	23	9	5	3	0	62	15	81
2017	Financial management	46	34	15	4	0	2	0	81	4	58
2017	Procurement	30	30	19	10	0	0	10	67	11	10
2017	Real property	28	39	23	11	0	0	0	67	11	17
2017	Materiel management	7	36	28	8	0	14	7	55	10	14
2017	Information management	12	46	20	12	6	0	4	60	19	32
2017	Information technology	25	37	19	11	3	2	1	65	15	121
2017	Internal audit	41	24	17	0	0	17	0	79	0	12
2017	Evaluation	28	39	11	11	0	11	0	75	12	18
2017	Data sciences	17	29	29	7	14	4	0	48	22	26
2017	Policy	36	32	8	16	0	8	0	74	17	13
2017	Project management	23	36	22	10	8	1	0	60	18	136
2017	Other services to the public	25	40	13	9	14	0	0	64	23	45
2017	None of the above	25	28	15	15	11	6	0	56	27	172

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	42	11	13	8	4	2	66	21	27
2018	Compliance, inspection and enforcement	18	18	24	27	13	0	0	36	40	16
2018	Communications or public affairs	6	23	36	17	11	6	0	31	30	64
2018	Security	15	42	12	5	5	21	0	72	13	18
2018	Science and technology	11	24	26	21	12	6	0	38	34	868
2018	Library services	5	35	21	27	5	7	0	43	34	29
2018	Legal services	0	27	17	55	0	0	0	27	55	10
2018	Administration and operations	19	33	24	12	10	2	0	53	23	170
2018	Human resources	11	25	26	24	10	3	1	37	36	62
2018	Financial management	27	37	24	7	0	4	0	67	7	46
2018	Information management	17	60	3	12	6	3	0	79	18	19
2018	Information technology	21	31	20	12	8	6	1	56	22	84
2018	Evaluation	18	29	17	29	7	0	0	47	36	11
2018	Data sciences	8	15	20	29	0	28	0	32	41	15
2018	Policy	17	38	18	15	10	2	0	56	26	22
2018	Project management	10	37	25	19	7	1	0	48	26	99
2018	Other services to the public	18	30	24	7	12	9	0	53	21	40
2018	None of the above	13	19	30	22	11	4	0	33	35	110
2017	Client contact centre	17	36	29	9	3	6	0	56	13	34
2017	Communications or public affairs	2	27	17	30	22	2	0	29	53	52
2017	Security	19	31	32	6	12	0	0	50	18	16
2017	Science and technology	11	29	25	16	10	9	0	44	29	1162
2017	Library services	2	38	14	20	20	6	0	43	42	38
2017	Administration and operations	20	35	23	11	8	3	0	57	20	208
2017	Human resources	13	35	29	14	6	3	0	49	21	81
2017	Financial management	32	33	22	10	0	3	0	66	10	58
2017	Procurement	10	50	0	20	0	20	0	75	25	10
2017	Real property	0	44	34	16	0	6	0	47	17	17
2017	Materiel management	7	28	29	15	0	14	7	45	19	14
2017	Information management	9	45	22	15	6	0	4	56	22	32
2017	Information technology	15	25	28	19	5	8	1	44	26	121
2017	Internal audit	24	16	26	7	0	26	0	55	10	12
2017	Evaluation	22	17	39	11	0	11	0	44	12	18
2017	Data sciences	4	25	32	14	11	14	0	33	29	26
2017	Policy	14	47	8	16	8	8	0	65	26	13
2017	Project management	14	27	26	20	11	2	0	42	31	137
2017	Other services to the public	15	37	15	18	9	6	0	56	28	46
2017	None of the above	14	23	22	18	13	9	1	41	34	173

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	13	45	20	4	16	0	2	59	21	26
2018	Compliance, inspection and enforcement	15	21	25	26	12	0	0	36	38	16
2018	Communications or public affairs	10	36	18	20	15	1	0	46	36	64
2018	Security	20	32	15	4	10	21	0	64	17	19
2018	Science and technology	9	26	23	25	15	2	0	36	40	870
2018	Library services	0	23	25	33	19	0	0	23	52	29
2018	Legal services	0	19	8	51	21	0	0	19	73	10
2018	Administration and operations	22	27	20	17	13	1	0	49	31	169
2018	Human resources	11	30	21	23	12	2	1	43	36	62
2018	Financial management	27	38	24	9	2	0	0	65	11	46
2018	Information management	17	47	9	21	6	0	0	64	27	19
2018	Information technology	20	32	16	19	11	1	0	53	30	83
2018	Evaluation	27	19	10	27	17	0	0	47	44	11
2018	Data sciences	8	20	18	34	17	4	0	29	53	15
2018	Policy	12	50	10	20	5	2	0	64	26	22
2018	Project management	10	22	23	26	17	1	0	33	44	101
2018	Other services to the public	21	39	9	13	12	6	0	63	27	40
2018	None of the above	12	24	23	22	14	5	0	38	37	111
2017	Client contact centre	20	35	33	8	3	0	0	56	11	34
2017	Communications or public affairs	2	34	16	26	22	0	0	36	49	52
2017	Security	19	32	6	24	19	0	0	51	43	16
2017	Science and technology	10	33	24	19	11	4	0	45	31	1161
2017	Library services	2	34	12	27	24	0	0	37	51	38
2017	Administration and operations	16	35	18	16	13	1	0	52	29	207
2017	Human resources	13	37	24	15	8	2	0	51	24	81
2017	Financial management	32	36	21	12	0	0	0	68	12	58
2017	Procurement	20	30	30	10	0	10	0	56	11	10
2017	Real property	0	51	32	6	6	6	0	54	12	17
2017	Materiel management	7	28	36	8	0	14	7	45	10	14
2017	Information management	0	41	22	19	19	0	0	41	38	32
2017	Information technology	16	34	19	20	6	4	1	52	28	121
2017	Internal audit	24	33	0	42	0	0	0	58	42	12
2017	Evaluation	28	28	17	11	6	11	0	62	19	18
2017	Data sciences	10	28	25	11	14	11	0	43	28	26
2017	Policy	14	30	8	40	8	0	0	44	48	13
2017	Project management	8	31	20	19	19	3	0	40	39	135
2017	Other services to the public	13	47	15	13	11	0	0	61	24	46
2017	None of the above	15	24	21	19	15	5	1	41	36	172

Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	29	16	18	4	0	0	63	21	26
2018	Compliance, inspection and enforcement	26	37	11	19	5	0	0	64	25	16
2018	Communications or public affairs	16	32	22	17	11	1	1	49	28	64
2018	Security	33	28	31	4	4	0	0	61	8	19
2018	Science and technology	18	36	23	15	8	0	0	54	23	869
2018	Library services	15	41	17	23	5	0	0	55	28	29
2018	Legal services	40	30	0	20	10	0	0	70	30	10
2018	Administration and operations	31	28	15	13	12	1	0	60	25	170
2018	Human resources	24	40	17	12	6	0	1	64	19	62
2018	Financial management	46	34	14	4	2	0	0	79	7	46
2018	Information management	23	27	13	30	7	0	0	50	37	18
2018	Information technology	24	31	24	14	7	0	0	55	21	83
2018	Evaluation	19	66	0	15	0	0	0	85	15	11
2018	Data sciences	18	62	0	16	4	0	0	80	20	15
2018	Policy	30	18	19	29	0	4	0	50	30	22
2018	Project management	20	38	19	14	9	1	0	58	22	100
2018	Other services to the public	11	46	12	5	25	0	0	58	30	39
2018	None of the above	20	26	32	12	11	0	0	45	23	111
2017	Client contact centre	32	41	12	3	9	3	0	75	12	34
2017	Communications or public affairs	23	34	13	17	13	0	0	57	30	52
2017	Security	36	38	14	6	6	0	0	74	12	16
2017	Science and technology	22	37	18	16	6	0	0	60	22	1162
2017	Library services	24	30	23	17	7	0	0	53	24	38
2017	Administration and operations	26	34	17	12	10	0	0	60	22	208
2017	Human resources	24	50	12	9	6	0	0	74	15	81
2017	Financial management	38	42	10	10	0	0	0	80	10	58
2017	Procurement	20	19	30	10	20	0	0	40	30	10
2017	Real property	27	34	6	16	16	0	0	62	33	17
2017	Materiel management	36	14	21	15	14	0	0	50	29	14
2017	Information management	26	34	18	14	9	0	0	60	22	32
2017	Information technology	27	34	17	12	9	1	0	61	21	121
2017	Internal audit	25	34	32	9	0	0	0	59	9	12
2017	Evaluation	39	44	0	17	0	0	0	83	17	18
2017	Data sciences	21	25	18	18	18	0	0	46	36	26
2017	Policy	20	48	8	24	0	0	0	68	24	13
2017	Project management	24	35	17	17	7	0	0	59	24	136
2017	Other services to the public	20	35	11	19	15	0	0	54	35	46
2017	None of the above	25	31	24	13	8	0	0	55	21	173

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	37	40	8	8	7	0	77	15	26
2018	Compliance, inspection and enforcement	29	38	14	19	0	0	67	19	16
2018	Communications or public affairs	21	33	19	19	9	0	53	28	64
2018	Security	38	44	18	0	0	0	82	0	19
2018	Science and technology	23	44	17	12	4	0	67	17	868
2018	Library services	27	45	10	13	5	0	72	18	29
2018	Legal services	23	56	10	11	0	0	79	11	10
2018	Administration and operations	34	38	8	12	8	0	72	20	171
2018	Human resources	37	49	3	9	2	1	86	11	62
2018	Financial management	40	41	12	4	2	0	81	7	45
2018	Information management	20	50	10	8	12	0	70	21	18
2018	Information technology	26	45	13	9	7	0	71	16	83
2018	Evaluation	10	61	19	10	0	0	71	10	11
2018	Data sciences	14	34	29	16	8	0	48	24	15
2018	Policy	26	41	4	30	0	0	66	30	22
2018	Project management	22	43	22	10	2	0	66	12	100
2018	Other services to the public	23	45	18	13	3	0	67	15	40
2018	None of the above	27	36	16	15	6	0	63	21	111
2017	Client contact centre	38	56	3	0	3	0	94	3	33
2017	Communications or public affairs	18	30	19	23	11	0	47	34	52
2017	Security	36	45	7	6	6	0	81	12	16
2017	Science and technology	25	45	15	11	3	0	70	15	1162
2017	Library services	32	52	5	12	0	0	83	12	38
2017	Administration and operations	25	47	14	9	5	0	72	14	208
2017	Human resources	43	47	5	4	1	0	90	5	81
2017	Financial management	36	48	11	3	2	0	84	5	58
2017	Procurement	30	40	20	10	0	0	70	10	10
2017	Real property	35	24	23	17	0	0	59	17	16
2017	Materiel management	29	43	15	0	14	0	71	14	14
2017	Information management	26	41	13	17	4	0	66	21	32
2017	Information technology	26	50	10	11	3	0	75	15	121
2017	Internal audit	40	33	17	9	0	0	74	9	12
2017	Evaluation	33	56	0	11	0	0	89	11	18
2017	Data sciences	13	47	18	14	7	0	60	22	26
2017	Policy	0	52	24	16	0	8	57	17	13
2017	Project management	21	50	12	14	4	0	71	18	136
2017	Other services to the public	20	52	9	15	4	0	72	20	46
2017	None of the above	25	45	15	12	3	1	69	15	173

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	9	11	33	7	19	15	4	25	33	27
2018	Compliance, inspection and enforcement	0	46	13	19	12	10	0	51	35	16
2018	Communications or public affairs	11	18	20	26	11	12	2	33	43	62
2018	Security	21	16	19	13	0	25	5	53	19	19
2018	Science and technology	9	19	25	19	14	12	2	32	39	868
2018	Library services	18	21	22	17	2	20	0	49	24	29
2018	Legal services	0	20	10	17	21	23	8	29	57	10
2018	Administration and operations	12	22	21	19	13	11	1	39	37	168
2018	Human resources	7	38	19	10	6	13	6	56	20	62
2018	Financial management	16	32	20	17	2	7	6	55	23	46
2018	Information management	17	26	26	0	9	10	13	55	11	19
2018	Information technology	17	19	23	8	12	16	5	45	25	84
2018	Evaluation	0	18	19	17	17	19	10	25	48	11
2018	Data sciences	0	14	37	20	9	16	4	18	36	15
2018	Policy	4	24	18	13	0	26	14	47	23	22
2018	Project management	6	24	19	16	14	19	3	38	37	100
2018	Other services to the public	5	11	27	18	15	21	3	21	44	40
2018	None of the above	12	19	27	16	10	15	1	37	31	110
2017	Client contact centre	8	30	20	11	3	24	3	53	19	34
2017	Communications or public affairs	8	25	17	19	19	10	4	38	43	52
2017	Security	36	26	6	14	6	13	0	71	22	16
2017	Science and technology	8	20	20	19	12	19	2	35	39	1161
2017	Library services	19	13	17	15	2	29	5	49	26	38
2017	Administration and operations	9	23	22	16	13	16	1	38	35	208
2017	Human resources	20	24	16	17	4	16	3	55	25	81
2017	Financial management	23	21	12	19	2	17	7	58	27	58
2017	Procurement	10	10	40	10	30	0	0	20	40	10
2017	Real property	17	16	27	28	0	12	0	38	32	17
2017	Materiel management	7	28	14	0	29	8	14	45	37	14
2017	Information management	13	14	23	19	6	25	0	36	33	32
2017	Information technology	13	16	25	12	8	19	7	40	27	121
2017	Internal audit	25	23	35	0	0	9	9	58	0	12
2017	Evaluation	17	22	17	17	0	28	0	54	23	18
2017	Data sciences	14	3	18	14	14	33	4	27	45	26
2017	Policy	14	15	0	8	8	40	16	64	36	13
2017	Project management	3	24	18	20	14	19	1	34	43	137
2017	Other services to the public	11	17	24	9	13	26	0	38	30	46
2017	None of the above	12	16	19	19	15	15	3	35	42	173

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	43	18	9	3	0	0	70	12	27
2018	Compliance, inspection and enforcement	34	26	20	14	7	0	0	60	21	16
2018	Communications or public affairs	28	37	16	10	8	0	1	65	18	64
2018	Security	36	45	10	4	4	0	0	82	8	19
2018	Science and technology	32	37	13	12	5	0	0	70	17	869
2018	Library services	40	41	7	7	5	0	0	80	12	29
2018	Legal services	50	8	20	11	10	0	0	58	21	10
2018	Administration and operations	47	28	10	9	5	0	1	76	14	168
2018	Human resources	41	38	6	8	7	0	0	78	15	61
2018	Financial management	55	25	11	7	0	0	2	82	7	45
2018	Information management	35	36	12	11	6	0	0	71	17	19
2018	Information technology	47	25	14	10	4	0	0	72	14	84
2018	Evaluation	63	29	0	8	0	0	0	92	8	11
2018	Data sciences	39	32	8	21	0	0	0	71	21	15
2018	Policy	44	23	5	10	14	0	4	70	25	22
2018	Project management	28	44	12	11	4	1	0	73	16	101
2018	Other services to the public	26	34	21	13	5	0	0	60	18	40
2018	None of the above	33	38	9	11	7	1	0	72	19	110
2017	Client contact centre	46	36	9	6	3	0	0	82	9	34
2017	Communications or public affairs	34	39	10	11	6	0	0	73	17	52
2017	Security	54	34	6	0	6	0	0	88	6	16
2017	Science and technology	33	38	13	10	5	1	0	71	15	1163
2017	Library services	46	32	12	7	2	0	0	78	9	38
2017	Administration and operations	36	34	16	8	5	0	0	71	13	208
2017	Human resources	41	47	8	2	0	0	1	90	2	81
2017	Financial management	47	34	10	7	2	0	0	82	8	58
2017	Procurement	40	0	30	30	0	0	0	40	30	10
2017	Real property	45	23	21	11	0	0	0	67	11	17
2017	Materiel management	43	21	15	0	14	0	7	69	15	14
2017	Information management	35	41	17	7	0	0	0	76	7	32
2017	Information technology	38	37	14	5	4	1	1	77	9	120
2017	Internal audit	42	23	9	26	0	0	0	65	26	12
2017	Evaluation	45	28	6	11	0	6	6	81	13	18
2017	Data sciences	21	40	11	11	14	4	0	63	26	26
2017	Policy	31	37	16	8	0	8	0	74	9	13
2017	Project management	25	49	12	9	6	0	0	74	14	136
2017	Other services to the public	21	44	11	13	11	0	0	65	24	46
2017	None of the above	32	32	19	6	11	0	0	64	17	173

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Science and technology	17	37	19	13	5	3	4	59	20	166
2018	Administration and operations	36	28	10	2	16	0	8	69	20	41
2018	Human resources	28	33	0	5	5	0	29	87	13	21
2018	Financial management	30	26	23	5	0	5	10	67	6	18
2018	Information technology	26	15	27	22	0	5	5	46	24	19
2018	Project management	6	74	7	0	13	0	0	80	13	16
2018	None of the above	28	26	29	4	9	0	3	56	14	27
2017	Communications or public affairs	15	53	16	8	8	0	0	68	16	13
2017	Science and technology	21	35	21	11	5	3	4	60	17	196
2017	Library services	11	13	42	17	0	0	17	29	20	11
2017	Administration and operations	33	37	23	5	2	0	0	70	7	41
2017	Human resources	54	26	8	3	0	0	9	88	3	31
2017	Financial management	32	30	21	9	4	4	0	64	14	23
2017	Information technology	24	35	6	12	0	12	12	77	15	17
2017	Project management	14	40	20	15	0	0	10	61	17	20
2017	None of the above	31	44	8	9	5	0	2	77	14	36

Job fit and development

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	34	14	9	7	0	0	70	16	26
2018	Compliance, inspection and enforcement	34	36	5	24	0	0	0	71	24	16
2018	Communications or public affairs	18	47	8	18	6	1	2	67	25	63
2018	Security	41	59	0	0	0	0	0	100	0	19
2018	Science and technology	22	45	14	13	4	0	1	68	18	870
2018	Library services	12	57	9	16	5	0	0	69	21	29
2018	Legal services	0	71	19	10	0	0	0	71	10	10
2018	Administration and operations	34	41	6	11	6	1	0	76	17	171
2018	Human resources	26	52	8	9	5	0	0	78	14	62
2018	Financial management	39	31	10	18	2	0	0	71	20	45
2018	Information management	38	33	16	13	0	0	0	71	13	18
2018	Information technology	31	41	10	13	2	0	3	74	16	83
2018	Evaluation	29	64	0	7	0	0	0	93	7	11
2018	Data sciences	18	46	8	25	0	4	0	66	26	15
2018	Policy	13	41	22	14	10	0	0	54	24	22
2018	Project management	19	48	17	12	4	0	0	67	16	100
2018	Other services to the public	7	55	10	15	13	0	0	62	28	40
2018	None of the above	26	32	14	16	11	0	1	59	27	110
2017	Client contact centre	31	30	29	6	3	0	0	61	9	34
2017	Communications or public affairs	10	51	6	22	11	0	0	61	33	52
2017	Security	57	38	0	0	6	0	0	94	6	16
2017	Science and technology	27	44	13	11	5	0	0	70	16	1160
2017	Library services	24	45	5	22	5	0	0	69	27	38
2017	Administration and operations	29	35	12	15	9	0	0	64	24	208
2017	Human resources	30	45	16	8	1	0	0	75	9	81
2017	Financial management	56	27	7	7	3	0	0	83	10	58
2017	Procurement	30	20	20	20	10	0	0	50	30	10
2017	Real property	16	45	17	11	11	0	0	61	22	17
2017	Materiel management	22	56	15	0	8	0	0	78	8	14
2017	Information management	17	58	12	9	4	0	0	76	12	32
2017	Information technology	26	35	14	16	7	1	1	62	23	121
2017	Internal audit	41	41	17	0	0	0	0	83	0	12
2017	Evaluation	45	33	11	6	6	0	0	78	11	18
2017	Data sciences	35	29	7	18	11	0	0	64	29	26
2017	Policy	48	28	8	8	0	8	0	83	9	13
2017	Project management	23	43	17	12	4	0	1	67	17	137
2017	Other services to the public	18	41	11	24	7	0	0	58	31	46
2017	None of the above	27	39	12	14	7	0	0	67	21	173

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	45	40	11	0	4	0	85	4	26
2018	Compliance, inspection and enforcement	35	60	0	5	0	0	95	5	16
2018	Communications or public affairs	39	43	7	7	4	0	82	11	63
2018	Security	46	33	21	0	0	0	79	0	19
2018	Science and technology	51	39	6	4	1	0	90	4	867
2018	Library services	41	43	11	4	0	0	85	4	29
2018	Legal services	54	37	9	0	0	0	91	0	10
2018	Administration and operations	41	39	8	8	4	0	80	12	170
2018	Human resources	55	35	2	7	2	0	90	9	62
2018	Financial management	63	27	7	0	2	0	91	2	46
2018	Information management	36	22	28	14	0	0	58	14	18
2018	Information technology	56	32	4	5	3	0	88	8	83
2018	Evaluation	75	17	8	0	0	0	92	0	11
2018	Data sciences	64	36	0	0	0	0	100	0	15
2018	Policy	49	46	0	5	0	0	95	5	21
2018	Project management	42	40	12	4	0	1	83	4	100
2018	Other services to the public	65	26	4	2	2	0	91	5	39
2018	None of the above	49	36	9	5	1	0	86	5	110
2017	Client contact centre	35	57	3	5	0	0	92	5	34
2017	Communications or public affairs	40	44	9	6	2	0	84	7	52
2017	Security	68	19	7	6	0	0	87	6	16
2017	Science and technology	54	37	5	3	1	0	91	4	1161
2017	Library services	39	56	2	2	0	0	95	2	38
2017	Administration and operations	42	36	9	7	6	0	79	13	207
2017	Human resources	54	29	7	5	6	0	83	10	81
2017	Financial management	53	35	3	3	6	0	88	9	58
2017	Procurement	30	50	10	10	0	0	80	10	10
2017	Real property	55	40	6	0	0	0	94	0	17
2017	Materiel management	51	28	21	0	0	0	79	0	14
2017	Information management	33	27	17	13	10	0	60	23	32
2017	Information technology	49	37	8	5	2	0	85	7	121
2017	Internal audit	40	60	0	0	0	0	100	0	12
2017	Evaluation	44	39	11	6	0	0	83	6	18
2017	Data sciences	44	53	0	4	0	0	96	4	25
2017	Policy	38	46	0	16	0	0	84	16	13
2017	Project management	47	39	10	2	1	0	87	3	137
2017	Other services to the public	54	40	2	2	2	0	94	4	45
2017	None of the above	50	31	9	7	3	0	81	10	173

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	61	32	3	4	0	0	93	4	26
2018	Compliance, inspection and enforcement	36	44	21	0	0	0	79	0	16
2018	Communications or public affairs	49	37	4	5	6	0	86	11	64
2018	Security	37	59	4	0	0	0	96	0	19
2018	Science and technology	54	36	5	4	0	0	90	4	861
2018	Library services	48	52	0	0	0	0	100	0	29
2018	Administration and operations	49	32	7	8	3	0	81	11	170
2018	Human resources	51	41	5	2	2	0	92	3	61
2018	Financial management	70	23	5	0	2	0	93	2	46
2018	Information management	48	32	7	7	6	0	80	14	18
2018	Information technology	53	37	6	3	1	0	91	4	83
2018	Evaluation	83	8	8	0	0	0	92	0	10
2018	Data sciences	68	32	0	0	0	0	100	0	15
2018	Policy	58	33	4	5	0	0	91	5	22
2018	Project management	50	33	8	4	4	1	83	9	99
2018	Other services to the public	70	22	6	0	2	0	92	2	40
2018	None of the above	50	42	6	1	1	0	92	2	111
2017	Client contact centre	58	33	3	5	0	0	92	5	33
2017	Communications or public affairs	51	36	7	4	2	0	87	5	52
2017	Security	62	32	0	6	0	0	94	6	16
2017	Science and technology	58	34	5	4	1	0	91	4	1162
2017	Library services	46	54	0	0	0	0	100	0	38
2017	Administration and operations	49	34	7	5	4	0	84	9	207
2017	Human resources	57	32	4	3	4	0	89	7	81
2017	Financial management	60	31	4	4	2	0	90	6	58
2017	Procurement	30	50	10	0	10	0	80	10	10
2017	Real property	55	45	0	0	0	0	100	0	17
2017	Materiel management	58	21	21	0	0	0	79	0	14
2017	Information management	39	32	14	13	3	0	70	16	32
2017	Information technology	60	33	2	2	2	0	93	5	121
2017	Internal audit	49	42	9	0	0	0	91	0	12
2017	Evaluation	61	28	0	11	0	0	89	11	18
2017	Data sciences	52	41	0	7	0	0	93	7	25
2017	Policy	30	54	8	8	0	0	84	8	13
2017	Project management	54	34	5	4	3	0	88	7	137
2017	Other services to the public	61	33	2	2	2	0	94	4	45
2017	None of the above	58	33	3	5	1	0	91	6	172

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	33	14	21	8	0	0	56	29	27
2018	Compliance, inspection and enforcement	18	29	35	13	5	0	0	47	18	16
2018	Communications or public affairs	18	23	20	18	14	8	0	44	34	64
2018	Security	38	27	6	4	4	21	0	82	10	19
2018	Science and technology	10	29	25	21	15	1	0	39	36	868
2018	Library services	4	24	32	30	10	0	0	28	40	29
2018	Legal services	0	41	8	30	11	8	0	45	46	10
2018	Administration and operations	24	32	18	14	11	2	0	56	25	168
2018	Human resources	9	17	24	33	16	1	0	26	49	62
2018	Financial management	44	29	16	9	2	0	0	73	11	46
2018	Information management	16	15	30	19	16	3	0	32	36	18
2018	Information technology	24	43	11	9	11	3	0	68	21	83
2018	Evaluation	19	47	17	7	0	10	0	73	8	11
2018	Data sciences	15	49	14	9	12	0	0	65	22	14
2018	Policy	19	32	19	14	15	0	0	51	30	22
2018	Project management	15	36	18	18	11	2	0	52	30	101
2018	Other services to the public	5	24	15	37	18	0	0	30	55	40
2018	None of the above	17	28	18	20	14	4	0	46	36	110
2017	Client contact centre	18	38	32	12	0	0	0	56	12	34
2017	Communications or public affairs	15	34	15	23	9	4	0	52	33	52
2017	Security	49	40	0	0	12	0	0	88	12	16
2017	Science and technology	14	32	21	17	13	2	0	47	31	1158
2017	Library services	7	40	15	24	12	2	0	48	37	38
2017	Administration and operations	26	35	18	8	12	2	0	61	21	208
2017	Human resources	10	31	22	19	10	4	3	44	32	81
2017	Financial management	50	33	7	3	3	3	0	86	7	58
2017	Procurement	10	50	20	0	20	0	0	60	20	10
2017	Real property	11	38	17	22	6	6	0	53	29	17
2017	Materiel management	7	15	35	7	22	7	7	25	34	14
2017	Information management	4	42	13	22	17	3	0	47	40	32
2017	Information technology	20	41	17	10	11	2	0	61	21	121
2017	Internal audit	33	25	26	9	7	0	0	58	16	12
2017	Evaluation	22	39	22	6	0	11	0	69	6	18
2017	Data sciences	14	28	18	18	18	4	0	44	37	26
2017	Policy	24	28	8	8	8	16	8	69	21	13
2017	Project management	19	33	16	17	13	2	0	53	31	137
2017	Other services to the public	11	35	26	17	11	0	0	46	28	46
2017	None of the above	18	31	18	14	14	6	0	52	29	172

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	32	18	8	21	0	0	53	29	26
2018	Compliance, inspection and enforcement	0	33	24	23	18	0	3	34	42	16
2018	Communications or public affairs	17	15	14	17	33	2	3	34	52	64
2018	Security	20	23	5	19	9	21	4	56	37	19
2018	Science and technology	14	24	18	21	21	1	1	39	43	867
2018	Library services	2	22	22	24	29	0	0	24	54	29
2018	Legal services	0	19	26	44	11	0	0	19	55	10
2018	Administration and operations	16	23	14	20	24	2	1	40	46	170
2018	Human resources	12	7	11	33	36	1	0	19	69	62
2018	Financial management	33	32	11	14	11	0	0	64	25	46
2018	Information management	16	12	6	40	22	0	3	29	64	18
2018	Information technology	26	20	17	15	19	4	0	47	35	84
2018	Evaluation	10	29	27	15	0	19	0	48	18	11
2018	Data sciences	25	17	27	23	4	0	4	44	28	14
2018	Policy	10	41	19	14	15	0	0	51	30	22
2018	Project management	12	31	11	19	24	1	1	44	44	101
2018	Other services to the public	5	18	16	28	30	0	3	24	60	40
2018	None of the above	15	20	15	25	20	5	1	37	47	110
2017	Client contact centre	18	20	24	18	8	6	6	43	30	34
2017	Communications or public affairs	19	28	13	15	17	6	2	51	35	52
2017	Security	25	38	13	6	12	0	6	67	19	16
2017	Science and technology	16	28	14	18	19	3	3	46	39	1162
2017	Library services	8	28	24	22	15	2	0	37	38	38
2017	Administration and operations	14	19	19	13	27	6	2	36	44	207
2017	Human resources	9	21	12	29	26	1	1	31	57	81
2017	Financial management	36	29	9	10	9	4	4	70	20	58
2017	Procurement	20	30	30	0	20	0	0	50	20	10
2017	Real property	22	23	11	11	33	0	0	45	44	17
2017	Materiel management	15	15	15	15	31	8	0	33	50	13
2017	Information management	0	25	10	26	31	9	0	27	62	32
2017	Information technology	14	24	20	14	23	4	2	40	39	121
2017	Internal audit	33	8	17	26	7	9	0	44	37	12
2017	Evaluation	11	28	33	11	6	11	0	44	18	18
2017	Data sciences	14	25	11	11	29	4	8	43	45	26
2017	Policy	14	31	24	16	16	0	0	44	32	13
2017	Project management	13	30	17	16	22	1	1	44	39	136
2017	Other services to the public	13	20	26	22	18	2	0	34	40	46
2017	None of the above	13	29	15	14	22	5	2	46	38	173

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	43	13	8	8	0	0	71	16	27
2018	Compliance, inspection and enforcement	29	50	15	0	6	0	0	79	6	15
2018	Communications or public affairs	22	31	15	21	10	0	0	53	32	64
2018	Security	31	36	33	0	0	0	0	67	0	19
2018	Science and technology	26	42	13	13	6	0	0	68	19	864
2018	Library services	17	43	25	14	0	0	0	60	14	28
2018	Legal services	10	59	19	11	0	0	0	70	11	10
2018	Administration and operations	33	42	12	9	4	0	0	75	13	169
2018	Human resources	29	42	16	9	5	0	0	70	14	62
2018	Financial management	38	48	7	4	2	0	0	87	7	46
2018	Information management	23	30	17	21	10	0	0	53	31	19
2018	Information technology	38	37	12	8	4	0	0	76	12	84
2018	Evaluation	19	56	10	15	0	0	0	75	15	11
2018	Data sciences	29	52	0	19	0	0	0	81	19	14
2018	Policy	26	55	5	9	5	0	0	81	14	22
2018	Project management	38	39	12	5	6	0	0	77	11	101
2018	Other services to the public	20	45	13	8	13	0	0	66	21	40
2018	None of the above	34	35	14	12	6	0	0	69	18	111
2017	Client contact centre	28	45	22	5	0	0	0	73	5	32
2017	Communications or public affairs	22	38	15	17	8	0	0	60	25	52
2017	Security	50	39	6	0	6	0	0	88	6	16
2017	Science and technology	29	44	13	10	4	0	0	73	14	1159
2017	Library services	25	52	5	19	0	0	0	76	19	38
2017	Administration and operations	34	37	12	11	6	0	0	71	16	208
2017	Human resources	27	44	14	12	2	1	0	72	13	81
2017	Financial management	38	48	12	2	0	0	0	87	2	58
2017	Procurement	20	40	20	10	10	0	0	60	20	10
2017	Real property	33	45	11	11	0	0	0	78	11	17
2017	Materiel management	43	28	14	8	7	0	0	71	15	14
2017	Information management	16	53	9	15	7	0	0	69	22	32
2017	Information technology	36	39	8	12	4	0	1	75	17	120
2017	Internal audit	54	19	27	0	0	0	0	73	0	11
2017	Evaluation	39	44	6	6	6	0	0	83	11	18
2017	Data sciences	24	47	18	4	7	0	0	71	11	26
2017	Policy	14	70	0	8	0	8	0	91	9	13
2017	Project management	35	39	13	11	3	0	0	73	14	137
2017	Other services to the public	17	48	17	11	7	0	0	65	18	46
2017	None of the above	28	46	12	9	3	0	1	76	12	173

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	50	7	8	8	0	0	77	16	27
2018	Compliance, inspection and enforcement	29	56	8	0	6	0	0	85	6	14
2018	Communications or public affairs	24	36	16	21	4	0	0	60	25	64
2018	Security	31	61	4	4	0	0	0	92	4	19
2018	Science and technology	35	36	14	12	3	0	0	71	15	863
2018	Library services	38	22	15	22	2	0	0	60	25	28
2018	Legal services	30	50	9	0	11	0	0	80	11	10
2018	Administration and operations	43	31	17	5	4	0	0	74	9	169
2018	Human resources	27	51	14	5	3	0	0	78	8	62
2018	Financial management	48	38	10	2	2	0	0	86	4	46
2018	Information management	30	30	31	9	0	0	0	60	9	19
2018	Information technology	44	33	11	7	5	0	0	77	12	82
2018	Evaluation	25	67	0	8	0	0	0	92	8	11
2018	Data sciences	51	45	4	0	0	0	0	96	0	15
2018	Policy	15	61	8	11	5	0	0	76	16	21
2018	Project management	38	31	14	11	3	2	0	71	15	101
2018	Other services to the public	36	19	18	14	10	3	0	56	25	40
2018	None of the above	26	39	14	16	5	0	0	65	21	109
2017	Client contact centre	24	53	18	5	0	0	0	77	5	34
2017	Communications or public affairs	19	46	19	13	4	0	0	65	17	52
2017	Security	63	31	0	0	6	0	0	94	6	16
2017	Science and technology	37	38	12	8	4	0	0	75	12	1159
2017	Library services	29	46	11	9	5	0	0	75	14	38
2017	Administration and operations	41	29	16	8	6	0	0	70	14	207
2017	Human resources	35	44	13	4	3	1	0	80	7	81
2017	Financial management	50	36	10	4	0	0	0	86	4	58
2017	Procurement	30	40	20	0	10	0	0	70	10	10
2017	Real property	39	28	22	11	0	0	0	67	11	17
2017	Materiel management	50	21	15	0	7	7	0	77	8	14
2017	Information management	19	57	6	11	4	0	3	79	15	32
2017	Information technology	41	31	14	8	5	0	1	73	13	120
2017	Internal audit	40	10	28	21	0	0	0	50	21	10
2017	Evaluation	61	22	11	6	0	0	0	83	6	18
2017	Data sciences	35	29	11	18	7	0	0	64	25	26
2017	Policy	22	62	8	8	0	0	0	84	8	13
2017	Project management	34	38	13	10	6	0	0	72	16	136
2017	Other services to the public	24	48	19	2	7	0	0	72	9	46
2017	None of the above	40	31	17	8	3	0	1	72	11	173

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	39	11	8	8	0	0	73	16	27
2018	Compliance, inspection and enforcement	23	27	26	8	16	0	0	51	24	13
2018	Communications or public affairs	24	36	10	25	5	0	0	60	30	64
2018	Security	31	39	30	0	0	0	0	70	0	19
2018	Science and technology	23	39	19	13	4	0	1	63	18	866
2018	Library services	20	29	34	17	0	0	0	49	17	28
2018	Legal services	11	49	29	11	0	0	0	60	11	10
2018	Administration and operations	29	41	11	12	7	0	0	70	19	168
2018	Human resources	20	33	20	21	6	0	0	53	27	62
2018	Financial management	44	37	15	4	0	0	0	80	4	46
2018	Information management	29	45	15	11	0	0	0	74	11	19
2018	Information technology	30	40	13	10	7	0	0	70	17	84
2018	Evaluation	18	39	27	10	7	0	0	56	17	11
2018	Data sciences	14	38	21	17	4	0	8	56	22	15
2018	Policy	16	45	19	19	0	0	0	62	19	22
2018	Project management	24	32	24	15	4	1	0	56	19	101
2018	Other services to the public	28	38	8	15	11	0	0	66	26	40
2018	None of the above	21	42	14	15	8	0	0	63	23	110
2017	Client contact centre	37	47	9	3	3	0	0	85	6	34
2017	Communications or public affairs	11	46	17	13	13	0	0	57	26	52
2017	Security	69	25	0	0	6	0	0	94	6	16
2017	Science and technology	28	40	16	10	5	0	1	68	15	1158
2017	Library services	37	35	5	18	5	0	0	73	23	38
2017	Administration and operations	31	43	13	7	6	0	0	75	12	208
2017	Human resources	28	47	15	7	3	0	0	75	10	81
2017	Financial management	48	44	5	4	0	0	0	92	4	58
2017	Procurement	20	50	10	10	10	0	0	70	20	10
2017	Real property	45	12	11	16	16	0	0	56	33	17
2017	Materiel management	43	28	15	7	7	0	0	71	14	14
2017	Information management	19	50	12	11	7	0	0	70	18	32
2017	Information technology	29	36	16	14	3	0	2	66	18	120
2017	Internal audit	36	19	45	0	0	0	0	55	0	11
2017	Evaluation	33	50	11	6	0	0	0	83	6	18
2017	Data sciences	24	40	21	4	11	0	0	64	14	26
2017	Policy	24	52	0	16	8	0	0	76	24	13
2017	Project management	28	34	21	12	5	0	0	62	17	137
2017	Other services to the public	15	56	13	9	7	0	0	72	15	46
2017	None of the above	32	31	19	13	4	0	1	64	17	173

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	37	17	29	5	8	5	0	56	13	27
2018	Compliance, inspection and enforcement	10	39	40	6	5	0	0	49	11	16
2018	Communications or public affairs	17	30	21	10	12	8	2	53	24	64
2018	Security	20	42	5	13	0	21	0	78	16	19
2018	Science and technology	17	38	25	12	4	2	0	57	17	870
2018	Library services	11	23	47	9	9	0	0	34	18	29
2018	Legal services	38	11	31	19	0	0	0	50	19	10
2018	Administration and operations	24	37	24	7	4	3	1	63	11	169
2018	Human resources	17	41	18	9	12	3	0	60	21	62
2018	Financial management	26	47	20	2	2	2	0	75	5	46
2018	Information management	16	34	40	0	6	3	0	52	6	18
2018	Information technology	27	50	9	4	4	5	0	82	9	82
2018	Evaluation	27	46	8	0	0	19	0	90	0	11
2018	Data sciences	26	52	0	18	0	0	4	82	18	14
2018	Policy	15	48	13	15	5	5	0	66	21	22
2018	Project management	18	51	13	10	3	4	0	72	14	101
2018	Other services to the public	13	38	25	13	10	0	0	52	23	40
2018	None of the above	19	40	23	7	8	2	0	61	16	110
2017	Client contact centre	12	53	20	9	2	3	0	67	12	34
2017	Communications or public affairs	17	34	19	17	7	6	0	54	26	52
2017	Security	57	7	25	0	6	6	0	67	6	16
2017	Science and technology	20	39	22	12	4	4	0	61	16	1161
2017	Library services	13	50	20	11	7	0	0	62	18	38
2017	Administration and operations	24	34	22	9	5	5	0	61	15	208
2017	Human resources	16	38	28	12	4	2	0	55	17	81
2017	Financial management	35	48	10	3	0	4	0	86	3	58
2017	Procurement	40	10	40	0	10	0	0	50	10	10
2017	Real property	27	40	10	11	11	0	0	67	22	17
2017	Materiel management	14	28	43	7	0	0	7	46	8	14
2017	Information management	6	50	26	14	2	0	2	57	17	32
2017	Information technology	25	41	14	10	8	2	0	67	18	121
2017	Internal audit	33	25	17	0	7	17	0	70	9	12
2017	Evaluation	39	28	22	0	0	11	0	75	0	18
2017	Data sciences	21	36	32	7	4	0	0	57	11	26
2017	Policy	14	39	16	16	8	8	0	57	26	13
2017	Project management	19	49	16	5	7	3	0	71	12	137
2017	Other services to the public	11	42	28	13	7	0	0	53	20	46
2017	None of the above	21	41	18	12	3	5	0	65	16	173

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	59	21	13	0	7	0	0	80	7	26
2018	Compliance, inspection and enforcement	47	19	14	13	5	0	3	67	19	16
2018	Communications or public affairs	33	35	18	6	8	0	0	67	15	63
2018	Security	41	49	10	0	0	0	0	90	0	19
2018	Science and technology	39	36	14	7	3	1	1	76	10	864
2018	Library services	46	49	0	5	0	0	0	95	5	29
2018	Legal services	27	42	9	21	0	0	0	70	21	10
2018	Administration and operations	47	28	13	7	3	1	1	77	10	171
2018	Human resources	41	29	13	10	7	0	0	70	17	61
2018	Financial management	66	15	9	7	2	0	0	81	9	46
2018	Information management	29	56	15	0	0	0	0	85	0	18
2018	Information technology	51	28	10	5	4	0	1	80	10	83
2018	Evaluation	19	37	27	0	7	0	10	62	8	11
2018	Data sciences	27	58	7	8	0	0	0	85	8	15
2018	Policy	28	35	4	14	19	0	0	62	33	22
2018	Project management	42	41	4	7	4	1	0	84	12	100
2018	Other services to the public	45	30	13	13	0	0	0	75	13	39
2018	None of the above	38	29	17	9	6	0	0	67	15	111
2017	Client contact centre	60	22	6	6	6	0	0	82	12	34
2017	Communications or public affairs	29	34	15	13	7	2	0	64	21	52
2017	Security	75	25	0	0	0	0	0	100	0	16
2017	Science and technology	40	35	13	7	3	1	1	77	10	1159
2017	Library services	38	36	7	19	0	0	0	74	19	38
2017	Administration and operations	40	31	14	7	8	0	0	71	15	207
2017	Human resources	46	30	8	10	4	3	0	77	15	81
2017	Financial management	52	32	5	5	2	4	0	87	7	56
2017	Procurement	60	10	20	10	0	0	0	70	10	10
2017	Real property	46	38	11	6	0	0	0	84	6	17
2017	Materiel management	58	28	15	0	0	0	0	85	0	14
2017	Information management	39	44	6	11	0	0	0	84	11	32
2017	Information technology	47	28	13	5	5	1	1	77	10	121
2017	Internal audit	49	33	17	0	0	0	0	83	0	12
2017	Evaluation	67	22	6	6	0	0	0	89	6	18
2017	Data sciences	37	30	22	11	0	0	0	67	11	25
2017	Policy	24	32	17	17	0	9	0	62	19	12
2017	Project management	41	33	14	9	2	1	0	75	11	137
2017	Other services to the public	36	49	9	5	0	0	2	87	5	45
2017	None of the above	39	31	16	8	5	1	0	71	13	173

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	23	9	12	4	0	0	75	16	27
2018	Compliance, inspection and enforcement	10	24	26	20	19	0	0	35	39	16
2018	Communications or public affairs	32	36	17	15	0	0	0	68	15	62
2018	Security	28	40	9	23	0	0	0	67	23	19
2018	Science and technology	23	39	22	10	5	0	1	63	15	870
2018	Library services	45	36	15	0	5	0	0	80	5	29
2018	Legal services	9	28	19	23	21	0	0	37	44	10
2018	Administration and operations	34	31	14	15	6	0	0	65	21	170
2018	Human resources	18	20	28	22	12	0	0	38	34	62
2018	Financial management	32	36	15	17	0	0	0	68	17	46
2018	Information management	46	37	18	0	0	0	0	82	0	19
2018	Information technology	41	27	17	8	6	0	1	69	14	84
2018	Evaluation	27	10	47	10	7	0	0	37	17	11
2018	Data sciences	18	28	26	21	8	0	0	45	29	15
2018	Policy	9	23	16	33	19	0	0	32	52	22
2018	Project management	31	30	16	12	9	1	0	62	22	101
2018	Other services to the public	24	25	22	20	9	0	0	48	30	40
2018	None of the above	22	34	20	13	11	0	1	56	24	110
2017	Client contact centre	29	56	6	3	6	0	0	85	9	34
2017	Communications or public affairs	16	39	24	14	7	0	0	55	21	52
2017	Security	19	61	21	0	0	0	0	79	0	16
2017	Science and technology	23	42	21	7	5	0	1	66	12	1162
2017	Library services	44	44	2	7	2	0	0	88	10	36
2017	Administration and operations	34	34	20	9	3	0	0	68	12	208
2017	Human resources	12	38	29	12	8	0	1	51	20	80
2017	Financial management	36	45	9	7	4	0	0	81	11	58
2017	Procurement	40	20	20	20	0	0	0	60	20	10
2017	Real property	22	39	28	6	6	0	0	61	11	17
2017	Materiel management	44	42	7	0	0	0	7	92	0	14
2017	Information management	43	33	4	10	7	2	0	78	17	32
2017	Information technology	40	34	14	11	2	0	0	74	12	120
2017	Internal audit	25	50	9	17	0	0	0	74	17	12
2017	Evaluation	11	61	16	11	0	0	0	72	11	18
2017	Data sciences	18	42	25	7	7	0	0	60	14	26
2017	Policy	15	24	32	29	0	0	0	39	29	13
2017	Project management	18	48	14	13	5	1	0	67	18	137
2017	Other services to the public	28	39	19	4	9	0	0	67	13	46
2017	None of the above	24	36	21	12	6	0	1	61	17	173

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Client contact centre	14	52	34	27
2018	Compliance, inspection and enforcement	29	27	45	16
2018	Communications or public affairs	37	29	34	64
2018	Security	26	26	48	18
2018	Science and technology	11	61	28	871
2018	Library services	12	48	40	28
2018	Legal services	0	59	41	10
2018	Administration and operations	18	50	32	170
2018	Human resources	29	48	23	61
2018	Financial management	19	63	18	46
2018	Information management	29	41	30	17
2018	Information technology	16	57	27	84
2018	Evaluation	17	75	8	11
2018	Data sciences	12	58	30	15
2018	Policy	42	31	27	22
2018	Project management	22	50	28	101
2018	Other services to the public	8	66	26	40
2018	None of the above	19	49	31	111
2017	Client contact centre	9	69	22	34
2017	Communications or public affairs	30	32	38	52
2017	Security	31	63	6	16
2017	Science and technology	12	62	26	1161
2017	Library services	22	46	32	38
2017	Administration and operations	20	44	35	208
2017	Human resources	20	49	30	81
2017	Financial management	25	47	28	58
2017	Procurement	20	50	30	10
2017	Real property	27	28	44	17
2017	Materiel management	8	50	42	14
2017	Information management	14	56	30	32
2017	Information technology	17	56	27	121
2017	Internal audit	9	49	42	12
2017	Evaluation	6	50	44	18
2017	Data sciences	22	53	25	26
2017	Policy	40	52	8	13
2017	Project management	23	44	33	136
2017	Other services to the public	11	61	28	46
2017	None of the above	14	55	31	172

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Communications or public affairs	14	7	61	6	6	7	26
2018	Science and technology	29	16	17	18	13	6	100
2018	Administration and operations	10	26	38	11	8	7	33
2018	Human resources	12	23	47	6	6	6	17
2018	Information technology	8	32	29	0	15	16	14
2018	Project management	12	32	50	0	2	4	23
2018	None of the above	18	7	22	38	9	5	24
2017	Communications or public affairs	13	0	62	12	0	13	16
2017	Science and technology	37	8	9	23	20	4	135
2017	Administration and operations	33	26	29	0	10	2	41
2017	Human resources	23	16	40	16	0	6	17
2017	Financial management	36	28	20	0	8	8	14
2017	Information technology	25	20	10	20	21	5	18
2017	Project management	12	43	15	6	3	19	32
2017	None of the above	25	20	4	33	14	4	23

Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	49	0	3	0	0	97	3	27
2018	Compliance, inspection and enforcement	52	41	7	0	0	0	93	0	15
2018	Communications or public affairs	31	51	8	7	2	0	82	10	63
2018	Security	36	64	0	0	0	0	100	0	19
2018	Science and technology	37	43	12	6	2	0	80	8	870
2018	Library services	26	58	8	8	0	0	85	8	28
2018	Legal services	48	32	20	0	0	0	80	0	10
2018	Administration and operations	46	37	12	4	1	1	83	5	170
2018	Human resources	41	37	13	7	2	0	79	8	62
2018	Financial management	53	36	9	2	0	0	89	2	46
2018	Information management	47	38	12	3	0	0	85	3	19
2018	Information technology	44	43	4	8	1	0	87	9	84
2018	Evaluation	50	39	10	0	0	0	90	0	10
2018	Data sciences	52	20	16	12	0	0	71	12	15
2018	Policy	43	47	0	10	0	0	90	10	22
2018	Project management	40	48	8	3	2	0	87	5	101
2018	Other services to the public	60	35	2	3	0	0	95	3	40
2018	None of the above	33	47	12	4	3	0	80	8	111
2017	Client contact centre	31	60	9	0	0	0	91	0	34
2017	Communications or public affairs	13	48	13	21	6	0	60	26	52
2017	Security	50	44	6	0	0	0	94	0	16
2017	Science and technology	35	43	12	6	3	0	79	10	1163
2017	Library services	35	56	7	0	2	0	91	2	38
2017	Administration and operations	37	49	8	4	1	0	87	5	208
2017	Human resources	42	47	6	4	0	2	90	4	81
2017	Financial management	43	42	12	3	0	0	85	3	58
2017	Procurement	30	40	20	0	10	0	70	10	10
2017	Real property	49	45	6	0	0	0	94	0	17
2017	Materiel management	65	21	15	0	0	0	85	0	14
2017	Information management	39	38	14	7	2	0	77	9	32
2017	Information technology	35	49	6	5	6	0	84	11	121
2017	Internal audit	49	44	7	0	0	0	93	0	12
2017	Evaluation	39	39	17	6	0	0	78	6	18
2017	Data sciences	28	32	25	11	4	0	61	14	26
2017	Policy	53	31	8	0	8	0	84	8	13
2017	Project management	36	44	9	7	4	0	80	11	136
2017	Other services to the public	39	43	11	2	4	0	83	7	46
2017	None of the above	42	36	14	5	2	0	79	8	173

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	31	19	9	0	0	0	72	9	27
2018	Compliance, inspection and enforcement	31	57	6	6	0	0	0	88	6	16
2018	Communications or public affairs	23	48	14	9	4	1	0	72	14	64
2018	Security	27	33	40	0	0	0	0	60	0	19
2018	Science and technology	18	42	22	13	5	1	0	60	18	866
2018	Library services	29	47	9	9	5	0	0	77	14	29
2018	Legal services	8	63	17	11	0	0	0	71	11	10
2018	Administration and operations	27	40	19	10	4	0	0	67	14	169
2018	Human resources	29	47	17	5	2	1	0	76	7	61
2018	Financial management	43	43	11	0	2	0	0	87	2	46
2018	Information management	30	51	12	7	0	0	0	81	7	18
2018	Information technology	36	41	12	8	3	0	1	78	10	83
2018	Evaluation	27	53	0	10	0	10	0	89	11	11
2018	Data sciences	8	74	9	8	0	0	0	83	8	14
2018	Policy	44	37	10	9	0	0	0	81	9	22
2018	Project management	20	43	16	16	3	1	0	64	20	101
2018	Other services to the public	21	45	10	15	9	0	0	66	24	40
2018	None of the above	23	39	16	14	4	4	0	64	19	110
2017	Client contact centre	9	62	17	3	6	3	0	73	9	34
2017	Communications or public affairs	6	35	11	24	22	2	0	41	48	52
2017	Security	26	43	19	6	7	0	0	69	13	16
2017	Science and technology	17	42	22	13	6	0	0	59	20	1162
2017	Library services	23	51	12	9	5	0	0	74	14	37
2017	Administration and operations	21	42	22	11	4	0	0	63	15	207
2017	Human resources	28	48	7	13	4	0	0	76	17	81
2017	Financial management	33	43	17	5	2	0	0	77	7	58
2017	Procurement	20	40	20	10	0	10	0	67	11	10
2017	Real property	28	39	16	16	0	0	0	68	16	17
2017	Materiel management	14	50	14	7	8	0	7	69	16	14
2017	Information management	18	54	18	10	0	0	0	72	10	32
2017	Information technology	22	39	22	13	3	1	0	62	16	119
2017	Internal audit	32	33	17	9	0	9	0	71	10	12
2017	Evaluation	17	50	11	11	0	11	0	75	12	18
2017	Data sciences	11	41	26	15	7	0	0	52	22	25
2017	Policy	28	32	24	16	0	0	0	60	16	13
2017	Project management	20	37	22	17	4	0	0	57	21	137
2017	Other services to the public	22	52	6	15	4	0	0	74	20	46
2017	None of the above	20	36	23	12	7	2	1	58	19	172

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	13	24	15	36	12	0	0	48	36	26
2018	Compliance, inspection and enforcement	26	34	13	13	14	0	0	27	60	16
2018	Communications or public affairs	16	27	37	16	3	1	0	19	44	63
2018	Security	33	26	14	18	4	0	5	23	62	19
2018	Science and technology	10	30	38	17	3	1	0	21	41	868
2018	Library services	7	35	39	12	4	0	2	17	43	29
2018	Legal services	0	34	46	20	0	0	0	20	34	10
2018	Administration and operations	9	29	35	20	5	1	1	25	39	167
2018	Human resources	12	47	24	13	3	0	1	16	60	62
2018	Financial management	6	23	26	33	9	0	2	43	30	46
2018	Information management	6	27	32	26	9	0	0	35	33	19
2018	Information technology	4	31	33	18	11	0	3	30	37	84
2018	Evaluation	10	25	39	17	10	0	0	27	35	11
2018	Data sciences	9	20	50	14	4	0	4	18	30	15
2018	Policy	29	38	27	5	0	0	2	5	68	22
2018	Project management	16	31	31	16	5	1	1	21	48	101
2018	Other services to the public	6	25	47	11	11	0	0	22	32	38
2018	None of the above	12	29	41	10	2	4	1	13	43	111
2017	Client contact centre	6	20	27	24	23	0	0	48	26	34
2017	Communications or public affairs	34	38	23	4	2	0	0	6	71	52
2017	Security	6	26	31	25	12	0	0	37	32	16
2017	Science and technology	9	26	40	17	7	1	1	24	36	1157
2017	Library services	7	25	51	7	2	0	7	11	35	37
2017	Administration and operations	10	26	37	15	7	0	4	24	38	208
2017	Human resources	12	30	44	9	2	0	3	12	43	81
2017	Financial management	7	23	26	24	15	2	4	41	31	57
2017	Procurement	20	10	40	10	20	0	0	30	30	10
2017	Real property	6	28	33	22	11	0	0	33	33	17
2017	Materiel management	7	8	42	7	22	0	14	34	17	14
2017	Information management	14	39	26	11	6	0	4	19	55	32
2017	Information technology	8	26	37	17	7	0	5	25	36	120
2017	Internal audit	0	16	26	26	16	9	7	50	19	12
2017	Evaluation	11	11	55	17	0	0	6	18	24	18
2017	Data sciences	11	11	39	29	10	0	0	39	21	26
2017	Policy	8	56	30	0	7	0	0	7	64	13
2017	Project management	13	31	38	9	6	1	2	16	46	137
2017	Other services to the public	11	24	35	17	13	0	0	31	35	46
2017	None of the above	6	29	38	14	7	1	5	22	38	172

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	23	21	31	18	0	0	48	31	26
2018	Compliance, inspection and enforcement	32	26	20	6	16	0	0	21	59	16
2018	Communications or public affairs	28	31	24	11	5	1	0	17	59	62
2018	Security	9	8	41	20	12	4	5	35	20	19
2018	Science and technology	10	21	31	25	11	2	1	37	31	866
2018	Library services	14	33	32	12	9	0	0	21	47	29
2018	Legal services	0	11	50	38	0	0	0	38	11	10
2018	Administration and operations	7	12	38	22	15	2	4	39	21	169
2018	Human resources	10	41	29	8	10	1	2	18	52	62
2018	Financial management	2	21	27	30	17	0	2	48	24	45
2018	Information management	6	25	32	19	18	0	0	37	31	19
2018	Information technology	2	16	26	32	19	0	5	54	19	83
2018	Evaluation	10	25	29	10	19	8	0	31	37	11
2018	Data sciences	0	29	21	43	4	4	0	48	30	15
2018	Policy	11	21	41	19	0	0	8	21	34	21
2018	Project management	13	19	31	23	13	2	0	36	32	101
2018	Other services to the public	9	7	32	28	25	0	0	53	16	38
2018	None of the above	9	23	34	19	9	4	2	29	35	110
2017	Client contact centre	7	15	22	18	23	6	9	48	26	34
2017	Communications or public affairs	36	36	17	4	6	0	2	10	73	52
2017	Security	7	18	6	33	30	0	6	67	26	16
2017	Science and technology	8	20	30	24	13	2	2	39	29	1153
2017	Library services	5	33	33	22	4	0	3	27	39	37
2017	Administration and operations	10	15	31	23	15	2	4	41	27	205
2017	Human resources	8	23	30	25	8	1	4	35	33	80
2017	Financial management	2	15	22	29	22	2	8	56	19	57
2017	Procurement	10	20	30	20	20	0	0	40	30	10
2017	Real property	0	23	33	21	23	0	0	44	23	17
2017	Materiel management	0	22	15	21	29	0	14	58	25	14
2017	Information management	11	30	22	25	0	9	4	28	47	32
2017	Information technology	7	14	28	27	15	3	5	46	23	119
2017	Internal audit	9	7	0	52	16	9	7	81	19	12
2017	Evaluation	6	12	29	35	6	6	6	47	20	17
2017	Data sciences	11	18	36	17	11	0	7	31	31	26
2017	Policy	8	8	40	36	8	0	0	44	16	13
2017	Project management	10	22	37	18	9	1	3	28	33	136
2017	Other services to the public	7	9	18	48	17	2	0	67	16	46
2017	None of the above	8	17	24	27	14	2	7	46	27	171

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	29	29	10	12	0	2	23	47	26
2018	Compliance, inspection and enforcement	13	25	42	15	6	0	0	21	37	15
2018	Communications or public affairs	28	19	37	5	6	1	4	11	50	63
2018	Security	5	34	4	16	31	4	5	52	44	19
2018	Science and technology	24	29	29	14	4	1	1	18	53	866
2018	Library services	16	20	24	28	0	5	7	32	41	29
2018	Legal services	21	51	17	10	0	0	0	10	73	10
2018	Administration and operations	12	28	31	19	7	1	2	27	41	167
2018	Human resources	8	27	40	21	2	2	0	24	35	62
2018	Financial management	4	12	45	21	13	2	2	36	17	46
2018	Information management	0	34	38	13	15	0	0	28	34	19
2018	Information technology	16	18	31	18	13	1	3	33	35	84
2018	Evaluation	19	27	27	17	10	0	0	27	47	11
2018	Data sciences	25	25	29	8	10	0	4	18	52	15
2018	Policy	16	18	44	16	4	0	2	20	35	21
2018	Project management	27	21	31	13	7	1	0	20	49	101
2018	Other services to the public	16	19	39	19	8	0	0	27	35	38
2018	None of the above	19	27	23	16	10	4	1	28	48	110
2017	Client contact centre	6	20	39	5	15	9	6	24	30	34
2017	Communications or public affairs	37	28	21	9	2	0	2	12	67	52
2017	Security	7	23	19	21	24	6	0	48	32	16
2017	Science and technology	19	28	27	14	7	2	3	22	50	1156
2017	Library services	14	22	26	20	5	0	13	29	42	38
2017	Administration and operations	11	24	41	14	6	0	3	21	37	206
2017	Human resources	6	18	38	28	4	1	6	34	26	81
2017	Financial management	5	15	34	30	11	0	5	42	21	58
2017	Procurement	20	50	10	10	10	0	0	20	70	10
2017	Real property	23	17	34	5	22	0	0	27	39	17
2017	Materiel management	8	8	28	22	14	7	14	45	19	14
2017	Information management	6	25	37	17	4	6	6	23	34	32
2017	Information technology	19	25	24	14	11	2	6	27	48	120
2017	Internal audit	9	25	35	8	16	0	7	26	36	12
2017	Evaluation	11	44	28	11	6	0	0	17	55	18
2017	Data sciences	18	29	14	17	18	0	4	37	48	26
2017	Policy	24	24	24	28	0	0	0	28	48	13
2017	Project management	30	28	25	11	4	1	3	15	60	137
2017	Other services to the public	13	30	24	20	11	0	2	31	44	46
2017	None of the above	19	28	26	12	6	2	8	19	52	172

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	18	27	29	16	0	2	46	26	26
2018	Compliance, inspection and enforcement	13	35	24	19	10	0	0	29	47	16
2018	Communications or public affairs	16	43	29	6	5	1	0	11	59	62
2018	Security	0	13	37	26	20	0	5	48	13	19
2018	Science and technology	6	17	38	29	9	1	1	38	23	865
2018	Library services	10	15	44	18	9	0	4	28	26	29
2018	Legal services	11	40	38	11	0	0	0	11	51	10
2018	Administration and operations	6	13	35	30	14	1	2	45	19	168
2018	Human resources	13	33	33	15	3	2	0	18	48	62
2018	Financial management	0	9	41	31	17	0	2	49	9	46
2018	Information management	6	13	32	25	24	0	0	49	19	19
2018	Information technology	3	12	39	22	21	0	3	44	16	84
2018	Evaluation	27	10	8	46	10	0	0	56	36	11
2018	Data sciences	9	16	21	46	0	4	4	50	27	15
2018	Policy	35	23	19	13	8	0	2	22	59	22
2018	Project management	7	16	46	21	9	2	0	30	23	100
2018	Other services to the public	5	17	38	37	3	0	0	40	22	37
2018	None of the above	5	24	34	23	10	0	4	35	30	110
2017	Client contact centre	3	9	27	28	24	6	3	57	13	33
2017	Communications or public affairs	32	21	34	9	4	0	0	13	53	52
2017	Security	0	14	26	37	17	0	6	58	15	16
2017	Science and technology	5	12	38	29	12	1	2	43	17	1154
2017	Library services	8	14	39	28	4	0	6	34	24	38
2017	Administration and operations	3	15	38	28	12	1	3	42	19	205
2017	Human resources	7	16	47	22	7	0	2	29	23	81
2017	Financial management	7	11	24	33	15	2	8	53	20	56
2017	Procurement	20	20	0	40	20	0	0	60	40	10
2017	Real property	6	23	28	27	17	0	0	44	28	17
2017	Materiel management	0	0	14	50	15	7	14	82	0	14
2017	Information management	7	4	28	31	24	0	6	59	11	32
2017	Information technology	6	16	24	33	15	1	5	51	23	120
2017	Internal audit	7	25	17	17	25	9	0	46	35	12
2017	Evaluation	6	6	33	50	6	0	0	56	11	18
2017	Data sciences	0	11	14	40	32	0	4	74	11	26
2017	Policy	32	21	32	7	8	0	0	15	53	13
2017	Project management	13	15	34	28	8	1	1	37	28	136
2017	Other services to the public	9	13	30	30	17	0	0	48	22	46
2017	None of the above	7	20	36	19	12	1	6	33	29	172

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	21	23	18	18	0	0	36	41	26
2018	Compliance, inspection and enforcement	40	39	6	8	6	0	3	14	81	16
2018	Communications or public affairs	27	34	24	8	3	4	1	11	64	63
2018	Security	13	9	51	14	8	0	5	23	23	19
2018	Science and technology	17	26	31	18	5	1	1	24	44	867
2018	Library services	27	19	36	4	9	0	5	14	48	29
2018	Legal services	23	20	39	19	0	0	0	19	42	10
2018	Administration and operations	14	18	35	17	12	0	5	30	33	170
2018	Human resources	47	30	9	6	6	0	1	13	78	62
2018	Financial management	18	16	18	32	14	0	2	47	34	46
2018	Information management	6	43	32	11	9	0	0	20	48	19
2018	Information technology	21	28	20	14	10	1	5	25	53	84
2018	Evaluation	36	8	29	17	10	0	0	27	44	11
2018	Data sciences	25	24	34	10	4	0	4	15	51	15
2018	Policy	29	24	27	10	9	0	2	19	53	22
2018	Project management	21	26	28	15	8	2	1	24	48	100
2018	Other services to the public	23	13	34	14	11	3	3	27	38	38
2018	None of the above	19	33	21	17	5	5	1	23	54	111
2017	Client contact centre	12	8	24	27	19	3	6	51	22	34
2017	Communications or public affairs	37	7	38	13	2	0	2	16	45	52
2017	Security	6	6	34	20	29	0	6	52	12	16
2017	Science and technology	11	22	31	21	11	1	3	33	34	1158
2017	Library services	20	28	33	2	10	0	6	13	51	38
2017	Administration and operations	8	24	31	18	11	1	5	32	34	206
2017	Human resources	25	36	23	10	3	0	3	13	63	81
2017	Financial management	10	14	21	22	25	2	5	51	27	57
2017	Procurement	40	0	10	30	10	0	10	44	44	10
2017	Real property	11	39	11	27	11	0	0	38	51	17
2017	Materiel management	0	15	35	21	7	0	21	36	19	14
2017	Information management	18	29	24	21	6	3	0	27	49	32
2017	Information technology	9	26	31	15	12	2	6	29	38	119
2017	Internal audit	9	9	40	17	25	0	0	42	17	12
2017	Evaluation	0	11	50	22	6	6	6	31	13	18
2017	Data sciences	14	25	14	28	18	0	0	46	40	26
2017	Policy	24	46	8	7	16	0	0	22	70	13
2017	Project management	19	26	30	9	11	1	3	21	47	136
2017	Other services to the public	9	24	26	30	9	2	0	40	33	46
2017	None of the above	12	28	22	17	13	1	8	33	43	172

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	7	9	34	28	17	5	0	47	17	26
2018	Compliance, inspection and enforcement	25	20	19	20	8	3	5	30	50	16
2018	Communications or public affairs	40	28	14	9	4	4	1	14	72	63
2018	Security	9	4	18	23	20	21	5	58	18	19
2018	Science and technology	3	8	23	38	24	2	2	64	12	858
2018	Library services	5	7	36	35	12	5	0	49	13	28
2018	Legal services	0	19	63	10	8	0	0	19	19	10
2018	Administration and operations	6	13	25	26	22	3	6	52	20	167
2018	Human resources	28	27	28	12	3	2	0	15	56	62
2018	Financial management	12	14	26	30	16	0	2	47	27	43
2018	Information management	0	9	28	42	15	0	6	61	9	19
2018	Information technology	2	9	29	27	25	3	5	56	12	84
2018	Evaluation	10	27	53	0	10	0	0	10	37	11
2018	Data sciences	0	9	33	25	26	4	4	55	9	15
2018	Policy	10	23	41	20	4	0	2	24	33	22
2018	Project management	5	12	32	27	17	4	3	48	18	100
2018	Other services to the public	4	3	20	45	17	3	9	70	8	37
2018	None of the above	6	14	30	22	21	5	2	46	22	110
2017	Client contact centre	0	7	42	11	18	12	9	37	9	34
2017	Communications or public affairs	30	22	23	15	8	0	2	23	53	52
2017	Security	0	20	12	27	36	0	6	67	21	16
2017	Science and technology	2	7	19	37	26	3	6	70	9	1156
2017	Library services	7	9	29	29	13	0	13	48	19	38
2017	Administration and operations	3	11	24	28	23	4	7	57	16	204
2017	Human resources	9	22	31	24	9	3	3	35	33	81
2017	Financial management	7	14	17	26	19	7	9	54	25	57
2017	Procurement	10	10	10	10	50	0	10	67	22	10
2017	Real property	6	0	22	33	34	0	6	71	6	17
2017	Materiel management	0	0	0	36	42	7	14	100	0	14
2017	Information management	0	16	29	21	20	2	13	48	18	32
2017	Information technology	1	11	20	30	22	4	12	62	14	119
2017	Internal audit	0	0	32	26	33	9	0	65	0	12
2017	Evaluation	6	6	11	44	11	22	0	71	14	18
2017	Data sciences	0	11	14	29	39	4	4	73	12	26
2017	Policy	0	8	24	36	8	24	0	58	11	13
2017	Project management	6	11	28	30	15	4	6	50	20	136
2017	Other services to the public	0	7	16	45	27	2	4	76	7	45
2017	None of the above	2	10	16	30	25	6	11	66	14	172

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	20	49	14	3	2	0	18	32	27
2018	Compliance, inspection and enforcement	7	24	30	36	0	3	0	37	32	16
2018	Communications or public affairs	25	17	27	24	4	1	1	28	44	62
2018	Security	5	5	20	23	12	29	5	54	16	19
2018	Science and technology	23	30	28	11	4	2	2	15	56	867
2018	Library services	16	29	31	15	4	0	4	20	48	29
2018	Legal services	21	42	36	0	0	0	0	0	64	10
2018	Administration and operations	10	22	41	17	8	0	2	26	33	169
2018	Human resources	12	22	43	18	3	2	0	21	35	62
2018	Financial management	4	13	37	26	17	0	2	44	18	46
2018	Information management	0	30	38	17	15	0	0	32	30	19
2018	Information technology	18	22	31	12	12	1	3	25	42	83
2018	Evaluation	10	45	17	19	10	0	0	29	54	11
2018	Data sciences	43	7	29	14	4	0	4	18	52	15
2018	Policy	10	31	28	24	5	0	2	30	42	22
2018	Project management	24	31	29	12	3	2	0	15	55	101
2018	Other services to the public	23	31	30	14	3	0	0	16	54	38
2018	None of the above	18	22	26	18	8	7	1	28	44	111
2017	Client contact centre	0	26	41	9	8	9	6	20	31	34
2017	Communications or public affairs	37	18	29	11	2	2	0	13	57	52
2017	Security	13	6	31	25	19	0	6	47	20	16
2017	Science and technology	20	29	29	11	6	2	3	17	52	1158
2017	Library services	7	25	31	19	5	0	13	27	37	38
2017	Administration and operations	9	27	35	18	9	0	2	28	37	206
2017	Human resources	7	16	45	24	4	2	3	29	24	81
2017	Financial management	3	12	43	20	16	0	5	39	16	58
2017	Procurement	10	40	30	0	20	0	0	20	50	10
2017	Real property	6	34	28	5	28	0	0	32	40	17
2017	Materiel management	0	15	50	22	0	0	14	25	17	14
2017	Information management	6	16	35	18	14	5	6	37	24	32
2017	Information technology	15	26	32	9	8	4	7	19	45	119
2017	Internal audit	0	16	43	17	16	0	7	36	17	12
2017	Evaluation	6	45	33	6	6	0	6	12	53	18
2017	Data sciences	18	18	25	17	14	0	7	34	39	26
2017	Policy	17	9	50	16	8	0	0	24	26	12
2017	Project management	24	27	29	12	5	1	2	17	53	136
2017	Other services to the public	20	30	28	15	7	0	0	22	50	46
2017	None of the above	17	26	29	11	5	3	8	18	49	173

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	24	13	3	8	0	0	76	11	26
2018	Compliance, inspection and enforcement	49	28	5	5	12	0	0	78	17	16
2018	Communications or public affairs	38	20	14	15	12	1	0	58	28	63
2018	Security	46	34	10	9	0	0	0	81	9	19
2018	Science and technology	36	34	12	13	6	0	0	69	18	866
2018	Library services	48	33	12	7	0	0	0	81	7	29
2018	Legal services	30	40	0	30	0	0	0	70	30	10
2018	Administration and operations	44	28	8	10	9	1	1	73	19	168
2018	Human resources	46	33	10	6	2	3	0	82	7	62
2018	Financial management	56	29	7	7	2	0	0	85	9	45
2018	Information management	35	25	12	19	9	0	0	60	28	19
2018	Information technology	50	30	9	3	7	1	0	81	10	82
2018	Evaluation	29	45	10	17	0	0	0	73	17	11
2018	Data sciences	9	59	9	8	9	4	4	73	18	15
2018	Policy	55	26	5	0	9	5	0	86	9	22
2018	Project management	42	36	7	11	4	0	0	78	15	100
2018	Other services to the public	36	31	10	15	5	3	0	69	21	40
2018	None of the above	48	21	12	9	5	5	0	73	15	110
2017	Client contact centre	38	33	13	12	3	0	0	71	15	34
2017	Communications or public affairs	40	32	6	15	7	0	0	72	22	52
2017	Security	80	7	7	0	6	0	0	87	6	16
2017	Science and technology	39	35	11	8	5	1	0	75	14	1162
2017	Library services	51	36	2	6	5	0	0	87	11	38
2017	Administration and operations	36	31	13	11	9	0	0	67	20	207
2017	Human resources	54	26	5	4	9	2	0	82	13	81
2017	Financial management	66	25	8	0	0	0	0	92	0	58
2017	Procurement	50	30	0	0	20	0	0	80	20	10
2017	Real property	45	33	17	5	0	0	0	78	5	17
2017	Materiel management	35	21	8	7	8	7	14	72	18	14
2017	Information management	23	44	18	11	4	0	0	68	14	32
2017	Information technology	50	28	10	7	2	0	2	80	10	121
2017	Internal audit	41	24	9	26	0	0	0	65	26	12
2017	Evaluation	33	50	6	0	6	6	0	88	6	18
2017	Data sciences	35	40	4	7	14	0	0	75	22	26
2017	Policy	46	38	0	8	0	8	0	91	9	13
2017	Project management	41	30	10	10	8	0	0	71	19	137
2017	Other services to the public	32	48	9	4	7	0	0	80	11	46
2017	None of the above	44	24	13	12	6	0	1	68	19	173

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	41	0	4	12	0	0	84	16	27
2018	Compliance, inspection and enforcement	49	28	6	17	0	0	0	76	17	16
2018	Communications or public affairs	44	40	4	10	2	0	0	84	12	64
2018	Security	39	53	4	0	4	0	0	92	4	19
2018	Science and technology	44	40	7	7	2	0	0	84	8	869
2018	Library services	62	33	5	0	0	0	0	95	0	29
2018	Legal services	30	40	30	0	0	0	0	70	0	10
2018	Administration and operations	45	30	13	7	6	0	0	74	12	169
2018	Human resources	59	33	3	3	2	0	0	92	5	62
2018	Financial management	62	27	0	7	4	0	0	88	12	46
2018	Information management	60	26	8	0	6	0	0	87	6	19
2018	Information technology	60	26	9	3	1	1	0	87	4	84
2018	Evaluation	47	46	0	7	0	0	0	93	7	11
2018	Data sciences	38	41	12	9	0	0	0	79	9	15
2018	Policy	57	32	0	5	4	2	0	91	9	22
2018	Project management	46	46	4	2	1	0	0	93	3	99
2018	Other services to the public	43	54	4	0	0	0	0	96	0	39
2018	None of the above	49	36	4	10	2	0	0	84	12	109
2017	Client contact centre	38	50	5	3	3	0	0	89	6	34
2017	Communications or public affairs	44	36	7	7	6	0	0	80	13	52
2017	Security	66	21	7	0	6	0	0	86	6	15
2017	Science and technology	43	42	8	5	1	0	0	86	6	1159
2017	Library services	74	23	0	0	2	0	0	98	2	38
2017	Administration and operations	37	39	10	7	7	0	0	76	14	207
2017	Human resources	64	28	4	3	2	0	0	92	4	81
2017	Financial management	61	31	5	3	0	0	0	92	3	58
2017	Procurement	30	40	10	0	20	0	0	70	20	10
2017	Real property	50	44	6	0	0	0	0	94	0	17
2017	Materiel management	29	28	7	8	7	7	14	72	19	14
2017	Information management	42	39	12	7	0	0	0	81	7	32
2017	Information technology	53	37	7	2	0	0	0	90	2	120
2017	Internal audit	58	25	17	0	0	0	0	83	0	12
2017	Evaluation	61	28	11	0	0	0	0	89	0	18
2017	Data sciences	46	43	7	4	0	0	0	89	4	26
2017	Policy	69	31	0	0	0	0	0	100	0	13
2017	Project management	44	35	9	6	6	0	0	79	12	137
2017	Other services to the public	50	39	4	2	4	0	0	89	7	46
2017	None of the above	45	34	8	8	3	1	0	80	12	173

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	46	25	21	0	8	0	0	71	8	26
2018	Compliance, inspection and enforcement	44	38	13	0	5	0	0	82	5	16
2018	Communications or public affairs	37	45	6	9	4	0	0	82	12	64
2018	Security	25	42	12	0	0	21	0	84	0	19
2018	Science and technology	37	46	11	4	1	1	0	84	5	870
2018	Library services	50	34	9	4	2	0	0	84	7	29
2018	Legal services	38	41	20	0	0	0	0	80	0	10
2018	Administration and operations	34	42	15	6	3	0	0	76	9	170
2018	Human resources	43	43	8	2	2	2	1	88	3	61
2018	Financial management	53	26	16	2	2	0	0	79	4	46
2018	Information management	44	35	12	0	6	3	0	82	6	19
2018	Information technology	42	41	9	3	3	3	0	85	6	83
2018	Evaluation	37	39	0	15	0	10	0	83	17	11
2018	Data sciences	47	41	12	0	0	0	0	88	0	15
2018	Policy	52	32	0	5	9	2	0	86	14	22
2018	Project management	45	33	14	6	1	1	0	79	7	100
2018	Other services to the public	39	47	10	4	0	0	0	86	4	40
2018	None of the above	45	38	8	6	1	1	1	84	7	110

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	31	37	19	0	0	12	0	78	0	26
2018	Compliance, inspection and enforcement	18	55	27	0	0	0	0	73	0	16
2018	Communications or public affairs	25	39	20	4	4	8	0	70	8	64
2018	Security	36	51	14	0	0	0	0	86	0	19
2018	Science and technology	32	39	18	5	2	4	1	74	7	861
2018	Library services	22	35	18	10	0	10	5	67	11	28
2018	Legal services	27	23	29	11	0	10	0	55	13	10
2018	Administration and operations	41	29	16	7	4	3	0	72	11	169
2018	Human resources	30	23	21	19	7	0	0	53	26	61
2018	Financial management	46	50	2	0	0	2	0	98	0	45
2018	Information management	17	61	16	6	0	0	0	78	6	18
2018	Information technology	45	24	22	4	2	1	1	71	6	83
2018	Evaluation	37	25	10	10	0	19	0	76	12	11
2018	Data sciences	22	28	34	12	0	4	0	52	13	15
2018	Policy	13	38	19	19	5	6	0	55	25	22
2018	Project management	42	41	12	2	0	2	1	85	2	99
2018	Other services to the public	44	27	16	0	5	8	0	77	6	39
2018	None of the above	40	31	19	4	5	1	0	72	9	109
2017	Client contact centre	32	39	15	6	2	6	0	75	9	34
2017	Communications or public affairs	38	26	17	4	11	4	0	67	15	52
2017	Security	49	26	14	0	6	6	0	79	6	16
2017	Science and technology	34	38	16	4	2	6	1	76	6	1156
2017	Library services	37	36	11	5	0	7	4	82	5	38
2017	Administration and operations	36	31	20	4	3	4	1	71	8	206
2017	Human resources	33	37	13	10	3	4	0	73	14	80
2017	Financial management	48	36	8	2	0	7	0	89	2	58
2017	Procurement	20	50	20	0	10	0	0	70	10	10
2017	Real property	67	16	11	0	5	0	0	84	5	17
2017	Materiel management	35	22	29	0	0	8	7	67	0	14
2017	Information management	29	43	11	3	0	10	4	84	3	32
2017	Information technology	45	22	16	6	2	7	3	74	8	121
2017	Internal audit	16	42	33	0	0	9	0	64	0	12
2017	Evaluation	50	33	6	0	0	11	0	94	0	18
2017	Data sciences	32	25	32	4	0	8	0	61	4	26
2017	Policy	30	39	16	8	0	8	0	74	9	13
2017	Project management	34	40	16	2	2	6	1	79	5	137
2017	Other services to the public	22	46	19	4	4	4	0	71	9	46
2017	None of the above	34	30	20	5	5	5	0	68	11	173

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	40	15	4	4	4	0	75	9	26
2018	Compliance, inspection and enforcement	34	36	24	6	0	0	0	71	6	15
2018	Communications or public affairs	18	55	17	6	2	1	0	74	9	64
2018	Security	38	43	19	0	0	0	0	81	0	19
2018	Science and technology	36	45	13	5	1	1	0	82	5	862
2018	Library services	24	45	18	10	0	2	0	71	10	28
2018	Legal services	38	31	20	0	0	10	0	77	0	10
2018	Administration and operations	47	31	11	8	2	2	0	79	9	166
2018	Human resources	33	45	13	7	2	0	0	78	9	61
2018	Financial management	53	45	2	0	0	0	0	98	0	45
2018	Information management	33	60	0	6	0	0	0	94	6	18
2018	Information technology	50	28	14	4	3	1	0	80	7	83
2018	Evaluation	37	10	27	17	0	10	0	51	19	11
2018	Data sciences	23	73	0	0	0	4	0	100	0	15
2018	Policy	27	33	24	5	10	0	0	61	15	22
2018	Project management	41	45	7	4	0	3	0	88	4	99
2018	Other services to the public	52	29	12	5	2	0	0	81	8	39
2018	None of the above	42	30	19	3	4	1	0	73	7	109
2017	Client contact centre	39	48	9	3	2	0	0	86	5	34
2017	Communications or public affairs	34	36	10	13	6	2	0	71	19	52
2017	Security	50	45	0	0	6	0	0	94	6	16
2017	Science and technology	37	45	11	3	1	2	0	84	5	1159
2017	Library services	43	36	11	5	0	5	0	83	5	38
2017	Administration and operations	39	35	17	4	1	2	0	76	6	207
2017	Human resources	42	43	8	3	3	1	0	87	6	80
2017	Financial management	59	32	7	0	0	2	0	93	0	58
2017	Procurement	30	50	20	0	0	0	0	80	0	10
2017	Real property	56	39	5	0	0	0	0	95	0	17
2017	Materiel management	50	21	21	0	0	0	7	77	0	14
2017	Information management	41	42	9	5	2	0	0	83	7	32
2017	Information technology	48	34	11	4	0	2	2	85	4	120
2017	Internal audit	9	74	9	0	0	9	0	90	0	12
2017	Evaluation	45	39	11	0	0	6	0	88	0	18
2017	Data sciences	39	40	14	4	4	0	0	78	7	26
2017	Policy	28	48	8	8	0	8	0	83	9	13
2017	Project management	37	44	11	6	2	1	0	81	8	137
2017	Other services to the public	30	52	11	2	4	0	0	82	7	46
2017	None of the above	36	40	16	2	3	3	0	78	5	171

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	49	31	8	8	4	0	0	80	12	26
2018	Compliance, inspection and enforcement	42	47	6	5	0	0	0	88	5	16
2018	Communications or public affairs	34	49	6	6	4	1	0	84	10	62
2018	Security	42	48	10	0	0	0	0	90	0	19
2018	Science and technology	44	38	12	4	1	0	0	83	6	859
2018	Library services	34	58	7	0	0	0	0	93	0	28
2018	Legal services	50	20	20	10	0	0	0	70	10	10
2018	Administration and operations	58	27	11	2	2	0	0	85	4	167
2018	Human resources	42	46	7	3	2	0	0	89	5	61
2018	Financial management	69	24	5	2	0	0	0	93	2	46
2018	Information management	70	17	6	6	0	0	0	88	6	18
2018	Information technology	59	33	3	4	2	0	0	92	6	82
2018	Evaluation	56	17	19	7	0	0	0	73	7	11
2018	Data sciences	39	44	9	8	0	0	0	84	8	15
2018	Policy	32	40	18	10	0	0	0	72	10	22
2018	Project management	55	34	7	1	1	1	0	91	2	99
2018	Other services to the public	51	31	16	0	2	0	0	82	2	39
2018	None of the above	50	30	7	9	4	0	0	81	13	107
2017	Client contact centre	44	45	6	3	2	0	0	89	5	34
2017	Communications or public affairs	46	36	6	11	2	0	0	82	13	52
2017	Security	69	25	0	0	6	0	0	94	6	16
2017	Science and technology	44	42	8	4	2	0	0	86	7	1162
2017	Library services	44	40	11	5	0	0	0	84	5	38
2017	Administration and operations	49	35	8	4	3	0	0	85	7	208
2017	Human resources	53	42	0	0	4	0	0	96	4	81
2017	Financial management	62	34	4	0	0	0	0	96	0	58
2017	Procurement	40	50	0	0	10	0	0	90	10	10
2017	Real property	56	33	10	0	0	0	0	90	0	17
2017	Materiel management	50	36	7	0	0	0	7	92	0	14
2017	Information management	31	60	0	6	3	0	0	91	9	31
2017	Information technology	58	32	6	3	2	0	0	89	5	121
2017	Internal audit	41	50	9	0	0	0	0	91	0	12
2017	Evaluation	45	39	6	0	0	11	0	94	0	18
2017	Data sciences	35	43	14	7	0	0	0	78	7	26
2017	Policy	52	32	8	0	8	0	0	84	8	13
2017	Project management	46	38	6	6	4	0	0	84	10	137
2017	Other services to the public	43	41	7	4	4	0	0	85	9	46
2017	None of the above	48	29	16	4	2	1	0	78	6	172

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	33	19	3	20	0	4	57	24	27
2018	Compliance, inspection and enforcement	29	22	8	30	12	0	0	51	42	16
2018	Communications or public affairs	17	32	31	5	7	1	7	53	13	62
2018	Security	22	36	10	4	4	25	0	76	11	19
2018	Science and technology	17	32	24	13	7	5	2	53	21	869
2018	Library services	21	38	15	9	0	13	5	71	11	29
2018	Legal services	8	11	28	11	10	11	20	29	31	10
2018	Administration and operations	19	33	20	15	9	2	2	54	25	167
2018	Human resources	24	41	18	3	3	6	5	72	7	62
2018	Financial management	29	42	18	6	2	2	0	72	9	46
2018	Information management	26	23	21	11	0	6	13	60	14	19
2018	Information technology	29	30	18	6	3	9	5	69	11	84
2018	Evaluation	0	18	37	10	7	10	19	25	24	11
2018	Data sciences	14	46	25	0	0	11	4	71	0	15
2018	Policy	17	28	13	10	5	17	9	61	21	22
2018	Project management	24	28	23	13	4	4	5	57	18	100
2018	Other services to the public	15	38	16	16	7	5	3	57	25	40
2018	None of the above	19	41	18	8	6	7	1	65	16	110
2017	Client contact centre	18	56	9	0	8	3	6	81	9	33
2017	Communications or public affairs	21	32	19	13	4	4	6	60	19	51
2017	Security	54	20	7	7	6	6	0	79	13	16
2017	Science and technology	20	33	20	10	7	6	4	60	18	1161
2017	Library services	39	20	14	10	0	6	9	71	12	38
2017	Administration and operations	20	30	19	10	13	3	5	55	25	206
2017	Human resources	35	29	19	4	4	0	9	70	9	81
2017	Financial management	46	21	13	5	0	12	3	78	6	58
2017	Procurement	30	30	20	0	20	0	0	60	20	10
2017	Real property	33	23	11	27	0	6	0	59	29	17
2017	Materiel management	21	28	7	0	22	7	14	63	28	14
2017	Information management	22	42	8	14	9	3	2	68	24	32
2017	Information technology	28	33	20	6	2	4	7	68	10	121
2017	Internal audit	33	16	42	9	0	0	0	49	9	12
2017	Evaluation	39	22	16	0	6	17	0	74	7	18
2017	Data sciences	21	26	22	18	4	7	4	52	24	26
2017	Policy	30	15	8	8	0	32	8	73	13	13
2017	Project management	23	32	17	9	11	5	3	59	22	137
2017	Other services to the public	22	28	20	13	9	8	0	55	24	46
2017	None of the above	21	26	17	11	13	5	7	54	27	173

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	42	7	7	8	5	0	78	15	27
2018	Compliance, inspection and enforcement	14	38	16	25	0	0	6	56	27	15
2018	Communications or public affairs	16	33	18	16	8	8	0	54	27	64
2018	Security	29	62	5	4	0	0	0	90	4	19
2018	Science and technology	22	34	19	16	6	3	1	57	23	867
2018	Library services	22	33	33	8	5	0	0	54	13	28
2018	Legal services	19	42	20	10	0	0	8	67	11	10
2018	Administration and operations	35	31	13	12	5	2	2	68	18	170
2018	Human resources	31	43	17	3	3	1	2	76	7	62
2018	Financial management	43	38	9	4	2	2	2	84	7	46
2018	Information management	33	42	16	0	10	0	0	74	10	18
2018	Information technology	38	36	11	7	5	3	0	77	12	83
2018	Evaluation	27	29	8	27	0	0	10	62	29	11
2018	Data sciences	26	43	10	22	0	0	0	69	22	14
2018	Policy	32	33	14	9	5	7	0	70	15	22
2018	Project management	32	36	13	8	5	4	1	72	14	101
2018	Other services to the public	37	24	18	13	8	0	0	62	21	40
2018	None of the above	26	27	18	16	6	6	1	57	23	110
2017	Client contact centre	33	37	25	3	0	3	0	72	3	33
2017	Communications or public affairs	32	36	4	15	6	8	0	74	22	52
2017	Security	45	21	27	0	6	0	0	67	6	15
2017	Science and technology	25	35	17	12	5	5	1	64	18	1158
2017	Library services	24	42	12	12	2	4	4	72	15	38
2017	Administration and operations	33	31	14	11	6	3	1	67	18	208
2017	Human resources	43	34	14	8	0	0	2	78	8	81
2017	Financial management	37	36	16	7	0	3	0	76	7	58
2017	Procurement	40	50	0	10	0	0	0	90	10	10
2017	Real property	33	45	6	5	0	12	0	88	5	17
2017	Materiel management	50	21	21	0	0	0	7	77	0	14
2017	Information management	30	25	18	7	2	16	2	67	11	32
2017	Information technology	28	41	15	8	2	5	0	73	11	121
2017	Internal audit	41	24	9	17	9	0	0	65	26	12
2017	Evaluation	22	50	11	6	0	11	0	81	6	18
2017	Data sciences	28	36	18	11	7	0	0	64	18	26
2017	Policy	38	24	24	5	0	8	0	68	6	13
2017	Project management	33	29	14	16	3	4	1	65	20	137
2017	Other services to the public	46	37	4	4	7	2	0	84	11	46
2017	None of the above	31	24	19	11	7	7	0	59	20	172

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	18	25	5	4	0	66	9	27
2018	Compliance, inspection and enforcement	18	59	24	0	0	0	76	0	16
2018	Communications or public affairs	15	36	26	11	5	7	55	17	64
2018	Security	34	16	41	8	0	0	51	8	19
2018	Science and technology	20	36	29	10	2	1	58	13	870
2018	Library services	18	43	31	5	2	0	61	7	29
2018	Legal services	19	20	50	11	0	0	38	11	10
2018	Administration and operations	26	32	27	11	3	1	58	15	169
2018	Human resources	22	39	26	11	2	0	61	13	62
2018	Financial management	39	43	13	0	0	4	86	0	46
2018	Information management	10	59	19	6	6	0	68	12	18
2018	Information technology	38	42	16	2	1	0	80	3	84
2018	Evaluation	27	27	27	19	0	0	54	19	11
2018	Data sciences	16	52	19	13	0	0	69	13	14
2018	Policy	15	42	32	0	5	5	61	5	22
2018	Project management	29	34	24	7	1	5	67	9	100
2018	Other services to the public	21	53	11	11	5	0	73	16	40
2018	None of the above	31	24	24	9	6	6	59	16	110

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	24	36	8	13	0	0	43	22	26
2018	Compliance, inspection and enforcement	8	35	13	24	14	5	0	46	41	16
2018	Communications or public affairs	7	17	18	29	14	14	0	29	50	64
2018	Security	33	13	15	6	8	25	0	62	19	19
2018	Science and technology	11	24	22	19	13	10	1	39	36	868
2018	Library services	9	14	33	17	10	18	0	28	33	29
2018	Legal services	20	10	0	32	0	38	0	49	51	10
2018	Administration and operations	19	25	20	14	15	5	2	47	32	170
2018	Human resources	26	22	18	19	5	6	5	53	27	61
2018	Financial management	24	19	27	10	7	11	2	50	19	46
2018	Information management	16	31	14	26	10	3	0	49	37	18
2018	Information technology	29	20	20	12	5	11	1	57	20	83
2018	Evaluation	10	27	10	17	17	19	0	46	42	11
2018	Data sciences	0	26	13	37	0	20	4	34	49	14
2018	Policy	13	32	18	10	15	11	0	51	29	22
2018	Project management	17	21	23	15	11	12	2	44	29	101
2018	Other services to the public	23	26	22	2	19	8	0	53	23	40
2018	None of the above	13	17	15	22	19	9	3	35	47	110
2017	Client contact centre	14	21	26	9	6	21	3	46	20	34
2017	Communications or public affairs	13	19	13	22	11	16	6	41	42	52
2017	Security	19	0	32	6	12	25	6	27	26	16
2017	Science and technology	10	22	22	16	13	15	2	38	35	1160
2017	Library services	20	17	28	16	7	13	0	42	26	38
2017	Administration and operations	12	20	23	11	18	14	1	38	35	208
2017	Human resources	22	25	14	11	12	9	7	55	28	80
2017	Financial management	15	23	17	10	7	18	10	52	24	58
2017	Procurement	20	10	30	20	10	0	10	33	34	10
2017	Real property	27	28	22	11	0	6	6	63	13	17
2017	Materiel management	7	22	29	21	0	7	14	37	27	14
2017	Information management	3	15	22	16	12	32	0	27	42	32
2017	Information technology	16	25	22	10	10	15	2	50	24	121
2017	Internal audit	9	15	33	9	9	26	0	32	23	12
2017	Evaluation	11	17	16	11	6	39	0	46	27	18
2017	Data sciences	7	7	32	14	18	18	4	18	42	26
2017	Policy	8	24	5	15	24	16	8	42	51	13
2017	Project management	14	17	23	20	13	11	1	36	38	137
2017	Other services to the public	9	13	28	13	18	18	2	27	38	46
2017	None of the above	13	19	17	12	16	20	2	41	37	171

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	19	81	27
2018	Communications or public affairs	9	91	64
2018	Science and technology	8	92	871
2018	Administration and operations	14	86	171
2018	Data sciences	0	100	15
2018	Project management	11	89	101
2018	None of the above	8	92	111

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Science and technology	51	70
2018	Administration and operations	68	26

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Science and technology	51	70
2018	Administration and operations	49	26

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2018	Science and technology	70
2018	Administration and operations	26
2018	Project management	12
2018	None of the above	10

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Project management	0	12

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Project management	0	12
2018	None of the above	0	10

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	Total responses
2018	Administration and operations	26
2018	Project management	12
2018	None of the above	10

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Science and technology	36	70
2018	Administration and operations	53	25
2018	Project management	39	12

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Science and technology	36	70
2018	Administration and operations	31	25
2018	None of the above	55	10

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Science and technology	41	70
2018	Administration and operations	31	25
2018	Project management	51	12
2018	None of the above	48	10

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Science and technology	36	70
2018	Administration and operations	31	25
2018	None of the above	53	10

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Science and technology	39	70
2018	Administration and operations	43	25
2018	Project management	41	12

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Science and technology	46	70
2018	Administration and operations	41	25
2018	Project management	61	12

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Science and technology	25	70
2018	Administration and operations	35	25
2018	Project management	0	12

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	Total responses
2018	Science and technology	70
2018	Administration and operations	25
2018	Project management	12
2018	None of the above	10

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Science and technology	10	70

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Science and technology	15	70
2018	Project management	0	12

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Science and technology	47	70
2018	Administration and operations	47	25
2018	None of the above	59	10

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Science and technology	20	70
2018	Administration and operations	37	25

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Science and technology	8	70
2018	Administration and operations	32	25

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	49	70
2018	Administration and operations	73	26
2018	Project management	57	12
2018	None of the above	41	10

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	28	70
2018	Administration and operations	19	26
2018	Project management	40	12

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	21	70
2018	Administration and operations	30	26

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	25	70
2018	Administration and operations	26	26

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	9	70
2018	Administration and operations	0	26
2018	Project management	0	12

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Project management	0	12
2018	None of the above	0	10

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	None of the above	0	10

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Science and technology	7	70
2018	Project management	0	12

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	29	70
2018	None of the above	59	10

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	8	66
2018	None of the above	0	10

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	25	66
2018	Administration and operations	20	25

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	9	66

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	11	66
2018	Project management	0	12

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	9	66

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	0	66
2018	Administration and operations	0	25

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	11	66

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	8	66
2018	Administration and operations	0	25
2018	None of the above	0	10

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Science and technology	33	66
2018	Administration and operations	42	25

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Science and technology	62	66
2018	Administration and operations	47	25
2018	Project management	51	12

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	25
2018	Project management	0	12

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	43	66
2018	Administration and operations	59	25

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	25

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Science and technology	13	66
2018	None of the above	0	10

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	11	22	26	0	9	23	9	48	13	27
2018	Compliance, inspection and enforcement	14	23	31	12	5	15	0	43	20	16
2018	Communications or public affairs	8	12	21	1	6	39	12	42	15	64
2018	Security	18	23	15	4	0	39	0	68	7	19
2018	Science and technology	13	13	22	6	4	34	8	45	17	867
2018	Library services	9	14	14	2	5	45	10	52	16	29
2018	Legal services	10	29	0	23	0	30	8	63	37	10
2018	Administration and operations	17	17	19	7	7	29	4	51	21	171
2018	Human resources	14	26	24	3	3	22	7	57	10	62
2018	Financial management	19	9	26	5	0	27	13	47	8	46
2018	Information management	22	8	42	7	0	14	6	39	8	18
2018	Information technology	15	18	18	4	1	27	17	58	9	83
2018	Evaluation	18	0	27	0	7	39	10	34	14	11
2018	Data sciences	14	9	12	17	4	40	4	41	37	15
2018	Policy	26	4	20	4	5	33	8	51	15	22
2018	Project management	19	21	19	3	3	29	6	61	10	99
2018	Other services to the public	16	17	16	8	5	31	8	53	21	40
2018	None of the above	20	16	23	4	5	29	3	52	14	110
2017	Client contact centre	12	9	29	6	0	32	12	37	10	34
2017	Communications or public affairs	17	11	24	4	4	25	15	48	12	52
2017	Security	31	13	13	0	12	31	0	65	17	16
2017	Science and technology	14	14	18	5	4	36	9	51	16	1162
2017	Library services	13	12	16	5	5	35	16	49	19	38
2017	Administration and operations	16	19	22	8	4	24	7	50	18	208
2017	Human resources	12	28	10	6	2	30	12	69	14	81
2017	Financial management	14	18	7	5	0	39	18	72	11	58
2017	Procurement	30	10	30	10	10	10	0	44	22	10
2017	Real property	22	0	38	0	0	17	23	36	0	17
2017	Materiel management	14	14	29	7	0	29	7	44	11	14
2017	Information management	14	3	27	4	3	43	6	34	13	32
2017	Information technology	19	10	24	2	5	27	12	48	12	121
2017	Internal audit	8	15	26	0	0	42	9	47	0	12
2017	Evaluation	11	11	6	0	0	45	28	80	0	18
2017	Data sciences	11	21	11	4	0	39	14	69	8	26
2017	Policy	0	28	8	8	0	48	8	64	18	13
2017	Project management	18	13	21	6	3	32	7	51	15	137
2017	Other services to the public	13	11	20	7	7	30	13	42	23	46
2017	None of the above	13	15	20	5	4	34	9	50	16	173

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	37	23	11	0	12	15	2	72	15	26
2018	Compliance, inspection and enforcement	16	48	26	5	5	0	0	64	11	16
2018	Communications or public affairs	13	33	28	3	7	15	0	55	12	64
2018	Security	27	33	26	4	4	5	0	64	8	19
2018	Science and technology	22	30	23	7	3	13	1	60	12	868
2018	Library services	23	20	29	2	5	15	7	54	9	29
2018	Legal services	10	29	42	0	0	10	8	48	0	10
2018	Administration and operations	26	24	27	7	7	8	2	55	15	170
2018	Human resources	27	23	31	5	3	9	2	55	10	62
2018	Financial management	33	43	14	2	0	6	2	83	2	46
2018	Information management	38	33	12	7	6	3	0	74	13	18
2018	Information technology	34	30	23	5	1	5	2	69	7	83
2018	Evaluation	37	0	17	19	7	19	0	46	33	11
2018	Data sciences	18	30	37	0	0	7	8	56	0	15
2018	Policy	17	22	25	10	0	26	0	53	14	22
2018	Project management	35	25	21	5	3	11	0	67	9	100
2018	Other services to the public	24	39	14	5	2	15	0	74	9	40
2018	None of the above	29	22	23	8	6	13	0	58	15	109
2017	Client contact centre	30	24	21	5	3	18	0	65	9	34
2017	Communications or public affairs	27	28	22	9	0	8	6	64	11	52
2017	Security	50	32	0	0	12	6	0	88	12	16
2017	Science and technology	26	31	19	6	3	14	1	67	10	1163
2017	Library services	29	33	24	7	5	2	0	63	12	38
2017	Administration and operations	27	31	18	5	6	12	2	67	12	207
2017	Human resources	21	37	19	6	2	14	1	69	9	81
2017	Financial management	35	29	12	2	0	19	4	83	2	58
2017	Procurement	40	30	10	10	10	0	0	70	20	10
2017	Real property	28	45	10	6	0	11	0	82	6	17
2017	Materiel management	21	29	35	0	0	8	7	58	0	14
2017	Information management	19	41	20	2	3	14	0	70	6	32
2017	Information technology	30	22	22	5	2	16	3	64	9	121
2017	Internal audit	24	32	17	0	0	26	0	77	0	12
2017	Evaluation	33	22	6	0	0	28	11	91	0	18
2017	Data sciences	18	32	21	4	0	22	4	67	5	26
2017	Policy	8	44	8	0	0	40	0	87	0	13
2017	Project management	33	23	20	5	4	13	2	66	11	136
2017	Other services to the public	18	26	24	9	4	17	2	54	16	46
2017	None of the above	19	28	23	7	5	17	1	57	15	173

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	8	92	64
2018	Security	0	100	19
2018	Science and technology	4	96	869
2018	Legal services	0	100	10
2018	Administration and operations	10	90	171
2018	Human resources	0	100	62
2018	Information management	0	100	18
2018	None of the above	5	95	110

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Science and technology	33	38

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Science and technology	71	38

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Science and technology	0	38
2018	Administration and operations	0	14

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Science and technology	0	38
2018	Administration and operations	0	14

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	48	14

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	(%)	Total responses
2018	Science and technology	17	38

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	(%)	Total responses
2018	Science and technology	0	38

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	(%)	Total responses
2018	Science and technology	0	38

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Science and technology	28	38

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Science and technology	29	38
2018	Administration and operations	72	14

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	14

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2018	Science and technology	0	38
2018	Administration and operations	0	14

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2018	Science and technology	0	38
2018	Administration and operations	0	14

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2018	Science and technology	0	38
2018	Administration and operations	0	14

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Science and technology	22	38

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	21	38

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	14	38

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	20	38

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	14

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	11	38
2018	Administration and operations	0	14

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	52	38
2018	Administration and operations	55	14

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	13

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	16	37

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	13

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	0	37
2018	Administration and operations	0	13

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	0	37

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	0	37

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	23	37

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	13

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Science and technology	40	37
2018	Administration and operations	35	13

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	13

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Science and technology	54	37
2018	Administration and operations	36	13

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	0	37
2018	Administration and operations	0	13

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Science and technology	45	37
2018	Administration and operations	66	13

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	13

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	19	22	0	4	27	13	56	7	27
2018	Compliance, inspection and enforcement	21	15	31	0	5	27	0	50	7	16
2018	Communications or public affairs	10	15	15	4	4	45	8	52	15	64
2018	Security	18	24	15	0	0	42	0	74	0	19
2018	Science and technology	13	14	25	3	2	36	8	47	9	869
2018	Library services	10	8	22	0	0	53	8	44	0	28
2018	Legal services	10	8	32	0	0	30	20	37	0	10
2018	Administration and operations	20	13	24	4	3	33	4	51	11	171
2018	Human resources	12	20	29	0	0	33	7	53	0	62
2018	Financial management	22	11	20	0	2	32	13	60	4	46
2018	Information management	16	8	35	7	0	21	13	37	10	18
2018	Information technology	16	14	24	2	3	26	14	52	8	84
2018	Evaluation	27	0	27	0	7	29	10	44	12	11
2018	Data sciences	31	9	21	0	4	32	4	61	6	15
2018	Policy	12	14	10	0	0	50	14	72	0	22
2018	Project management	22	20	21	1	1	32	3	64	3	101
2018	Other services to the public	20	8	19	3	2	47	0	54	10	39
2018	None of the above	19	18	21	4	3	32	4	57	11	110
2017	Client contact centre	9	9	30	3	2	39	9	34	10	34
2017	Communications or public affairs	15	7	29	2	2	33	11	41	7	52
2017	Security	31	13	13	0	0	43	0	78	0	16
2017	Science and technology	12	15	18	2	2	42	8	55	7	1162
2017	Library services	10	9	21	2	0	45	12	46	6	38
2017	Administration and operations	15	17	23	2	3	32	7	53	9	208
2017	Human resources	12	26	15	0	3	35	9	68	5	81
2017	Financial management	16	19	10	3	0	36	16	72	7	58
2017	Procurement	30	10	30	10	0	10	10	50	13	10
2017	Real property	22	0	22	0	0	39	17	50	0	17
2017	Materiel management	14	7	43	0	0	29	7	33	0	14
2017	Information management	12	7	33	0	0	41	6	37	0	32
2017	Information technology	20	14	22	3	0	33	8	58	5	121
2017	Internal audit	7	7	34	0	0	42	9	30	0	12
2017	Evaluation	11	16	6	0	0	61	6	83	0	18
2017	Data sciences	14	18	11	0	0	40	18	75	0	26
2017	Policy	0	14	15	8	0	56	8	37	22	13
2017	Project management	18	14	23	1	4	33	7	53	9	136
2017	Other services to the public	9	13	19	0	2	46	11	50	5	46
2017	None of the above	13	9	22	3	3	41	9	44	12	173

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	43	18	19	0	4	14	2	73	5	27
2018	Compliance, inspection and enforcement	34	15	32	0	5	13	0	57	6	16
2018	Communications or public affairs	17	27	21	5	5	25	0	58	13	63
2018	Security	32	34	9	0	0	25	0	88	0	19
2018	Science and technology	23	30	24	5	1	15	1	63	8	871
2018	Library services	23	35	20	0	5	17	0	71	6	28
2018	Legal services	10	40	31	0	0	10	8	62	0	10
2018	Administration and operations	27	22	27	5	3	16	0	59	9	169
2018	Human resources	22	28	30	6	0	13	2	58	7	62
2018	Financial management	42	28	17	2	0	6	4	78	3	46
2018	Information management	45	26	12	7	6	3	0	74	13	18
2018	Information technology	36	25	29	1	4	5	0	64	5	84
2018	Evaluation	37	0	37	10	7	10	0	41	19	11
2018	Data sciences	35	21	36	0	0	7	0	61	0	15
2018	Policy	16	28	30	0	0	21	5	60	0	22
2018	Project management	38	25	17	3	1	15	0	75	5	99
2018	Other services to the public	32	30	15	3	2	18	0	76	6	40
2018	None of the above	30	23	25	2	5	14	0	62	8	111
2017	Client contact centre	26	30	27	0	5	12	0	64	6	34
2017	Communications or public affairs	23	34	20	4	0	18	2	70	5	52
2017	Security	50	26	6	0	0	17	0	93	0	16
2017	Science and technology	27	32	17	3	2	19	1	73	6	1161
2017	Library services	21	32	31	0	0	15	0	63	0	38
2017	Administration and operations	26	26	21	4	4	17	2	64	10	207
2017	Human resources	25	36	18	1	3	17	1	74	5	81
2017	Financial management	30	36	10	2	0	17	5	85	2	58
2017	Procurement	30	20	40	0	0	0	10	55	0	10
2017	Real property	39	28	16	0	0	16	0	81	0	17
2017	Materiel management	36	14	21	0	0	22	7	70	0	14
2017	Information management	14	44	25	5	0	12	0	66	6	32
2017	Information technology	34	21	20	3	1	17	3	70	5	121
2017	Internal audit	24	33	17	0	0	25	0	77	0	12
2017	Evaluation	28	22	0	0	0	45	6	100	0	18
2017	Data sciences	18	32	18	0	0	25	7	74	0	26
2017	Policy	16	28	8	8	0	40	0	73	13	13
2017	Project management	28	26	23	4	4	14	1	63	10	136
2017	Other services to the public	22	19	30	7	2	20	0	52	11	46
2017	None of the above	22	20	24	4	2	25	2	59	9	172

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	46	25	12	9	8	0	0	71	17	27
2018	Compliance, inspection and enforcement	65	24	5	0	7	0	0	88	7	16
2018	Communications or public affairs	45	28	9	9	7	1	1	75	16	64
2018	Security	50	25	4	0	0	21	0	95	0	19
2018	Science and technology	48	28	13	5	5	1	0	77	10	863
2018	Library services	45	36	10	7	2	0	0	80	10	29
2018	Legal services	70	21	9	0	0	0	0	91	0	10
2018	Administration and operations	60	19	14	2	3	1	1	80	5	166
2018	Human resources	57	24	16	2	2	0	0	81	3	61
2018	Financial management	65	22	9	2	0	2	0	89	2	45
2018	Information management	56	18	15	6	6	0	0	74	11	19
2018	Information technology	58	24	13	0	4	1	0	83	4	84
2018	Evaluation	56	44	0	0	0	0	0	100	0	11
2018	Data sciences	43	57	0	0	0	0	0	100	0	15
2018	Policy	57	10	15	4	5	0	9	74	10	22
2018	Project management	56	22	11	5	2	2	1	81	8	100
2018	Other services to the public	44	36	12	5	3	0	0	80	8	39
2018	None of the above	45	28	12	7	8	0	0	73	15	109
2017	Client contact centre	53	27	9	8	3	0	0	80	11	34
2017	Communications or public affairs	51	19	11	11	8	0	0	70	19	52
2017	Security	68	20	7	0	6	0	0	87	6	16
2017	Science and technology	49	29	11	6	3	1	0	80	9	1162
2017	Library services	65	12	7	5	5	7	0	82	10	38
2017	Administration and operations	52	24	12	5	6	2	0	77	11	208
2017	Human resources	62	27	7	1	1	2	0	91	2	81
2017	Financial management	71	19	3	3	2	2	0	92	5	58
2017	Procurement	60	10	0	30	0	0	0	70	30	10
2017	Real property	56	28	11	0	6	0	0	84	6	17
2017	Materiel management	57	21	8	0	7	0	7	84	8	14
2017	Information management	51	35	6	6	2	0	0	86	9	32
2017	Information technology	55	25	10	2	4	2	1	83	7	121
2017	Internal audit	49	42	9	0	0	0	0	91	0	12
2017	Evaluation	50	28	17	0	0	6	0	82	0	18
2017	Data sciences	39	32	11	11	4	4	0	74	15	26
2017	Policy	52	24	8	8	8	0	0	76	16	13
2017	Project management	49	32	8	2	8	1	0	82	10	136
2017	Other services to the public	40	31	11	9	5	2	2	74	14	45
2017	None of the above	47	25	15	7	3	3	0	74	10	173

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	30	31	7	3	17	0	50	12	26
2018	Compliance, inspection and enforcement	8	47	35	0	10	0	0	55	10	16
2018	Communications or public affairs	9	39	25	15	6	5	0	51	23	64
2018	Security	13	24	24	14	25	0	0	37	39	19
2018	Science and technology	9	29	28	19	9	6	0	40	30	868
2018	Library services	10	26	26	14	16	8	0	39	32	27
2018	Legal services	0	28	31	23	8	10	0	31	35	10
2018	Administration and operations	18	20	26	21	11	5	0	39	34	171
2018	Human resources	10	27	11	38	10	3	0	39	50	62
2018	Financial management	27	42	24	5	2	0	0	69	7	46
2018	Information management	23	32	23	9	9	0	3	57	19	19
2018	Information technology	11	37	28	15	5	3	1	50	21	84
2018	Evaluation	19	18	0	44	10	0	10	41	59	11
2018	Data sciences	14	41	25	12	0	7	0	59	13	15
2018	Policy	8	28	14	22	10	7	10	44	39	22
2018	Project management	7	32	28	14	9	9	1	43	25	101
2018	Other services to the public	5	20	35	21	15	3	0	26	38	40
2018	None of the above	14	20	33	12	13	8	0	37	27	111
2017	Client contact centre	9	26	38	6	3	18	0	43	11	34
2017	Communications or public affairs	11	31	22	17	13	6	0	44	32	52
2017	Security	19	17	32	7	25	0	0	36	32	16
2017	Science and technology	9	29	25	18	9	10	0	42	30	1161
2017	Library services	8	32	24	23	9	5	0	42	33	38
2017	Administration and operations	13	31	22	15	11	6	2	48	28	208
2017	Human resources	13	33	12	27	11	5	0	49	39	80
2017	Financial management	16	34	28	7	4	12	0	57	12	58
2017	Procurement	0	30	50	0	10	10	0	33	11	10
2017	Real property	6	16	39	23	6	11	0	25	32	17
2017	Materiel management	21	22	35	0	0	15	7	55	0	14
2017	Information management	3	28	29	18	6	16	0	37	28	32
2017	Information technology	16	24	30	14	7	8	1	44	23	121
2017	Internal audit	9	31	34	0	9	17	0	48	11	12
2017	Evaluation	22	22	28	5	6	17	0	54	13	18
2017	Data sciences	4	28	32	14	4	18	0	39	22	26
2017	Policy	0	36	24	24	8	8	0	39	35	13
2017	Project management	9	27	23	18	13	9	1	39	35	137
2017	Other services to the public	7	21	26	13	24	8	0	31	40	46
2017	None of the above	9	27	21	15	15	13	0	42	35	173

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	31	21	4	3	4	0	70	8	27
2018	Compliance, inspection and enforcement	24	46	0	25	5	0	0	70	30	16
2018	Communications or public affairs	9	33	21	21	13	3	0	44	34	64
2018	Security	26	49	20	0	4	0	0	76	4	18
2018	Science and technology	17	32	26	15	7	2	0	50	23	869
2018	Library services	7	57	12	11	5	8	0	70	17	28
2018	Legal services	8	39	10	34	8	0	0	47	42	10
2018	Administration and operations	22	26	24	19	7	3	0	49	26	170
2018	Human resources	13	33	22	18	11	3	0	47	30	62
2018	Financial management	39	33	20	4	4	0	0	72	9	46
2018	Information management	32	30	15	15	0	6	3	68	16	19
2018	Information technology	25	36	23	7	5	1	2	64	13	84
2018	Evaluation	29	27	0	37	7	0	0	56	44	11
2018	Data sciences	14	42	29	12	0	4	0	58	12	15
2018	Policy	4	37	5	30	11	8	5	47	47	21
2018	Project management	17	43	22	10	5	3	0	62	16	100
2018	Other services to the public	8	38	24	20	7	3	0	47	28	40
2018	None of the above	22	25	21	14	13	6	0	49	28	111
2017	Client contact centre	25	49	15	9	3	0	0	73	12	33
2017	Communications or public affairs	12	32	15	19	20	2	0	45	40	52
2017	Security	36	26	19	7	6	6	0	66	14	16
2017	Science and technology	18	39	20	14	6	3	0	58	21	1159
2017	Library services	10	40	18	26	5	0	0	51	31	38
2017	Administration and operations	20	34	26	10	10	1	0	54	20	208
2017	Human resources	9	34	21	22	8	4	2	45	32	80
2017	Financial management	41	32	15	9	2	2	0	73	11	58
2017	Procurement	20	40	0	30	10	0	0	60	40	10
2017	Real property	17	55	22	6	0	0	0	73	6	17
2017	Materiel management	29	43	7	7	0	8	7	83	8	14
2017	Information management	26	37	6	21	6	3	0	65	28	32
2017	Information technology	22	35	19	10	6	7	1	62	17	121
2017	Internal audit	0	48	35	0	0	17	0	58	0	12
2017	Evaluation	33	22	22	11	0	11	0	62	12	18
2017	Data sciences	0	64	18	0	4	14	0	75	4	26
2017	Policy	16	60	0	8	8	8	0	83	17	13
2017	Project management	17	34	24	12	9	4	0	54	22	137
2017	Other services to the public	13	32	18	22	11	4	0	47	34	46
2017	None of the above	13	36	18	20	6	6	0	53	28	172

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	33	3	8	3	0	0	86	11	27
2018	Compliance, inspection and enforcement	36	38	13	13	0	0	0	74	13	16
2018	Communications or public affairs	46	21	10	7	13	0	3	69	20	64
2018	Security	33	37	12	10	8	0	0	70	18	19
2018	Science and technology	41	30	18	6	4	0	1	72	10	868
2018	Library services	33	38	20	9	0	0	0	71	9	29
2018	Legal services	11	47	32	10	0	0	0	58	10	10
2018	Administration and operations	44	24	17	9	6	0	0	67	16	169
2018	Human resources	49	25	15	5	7	0	0	74	12	62
2018	Financial management	58	27	4	4	7	0	0	85	11	46
2018	Information management	36	37	7	7	6	0	7	78	14	18
2018	Information technology	42	27	19	5	6	0	0	69	12	84
2018	Evaluation	58	17	25	0	0	0	0	75	0	11
2018	Data sciences	45	43	0	0	12	0	0	88	12	15
2018	Policy	47	35	9	4	5	0	0	81	9	22
2018	Project management	52	22	16	6	4	0	0	74	10	101
2018	Other services to the public	35	24	28	5	8	0	0	60	12	40
2018	None of the above	31	29	21	11	3	0	5	63	15	111
2017	Client contact centre	38	35	12	3	3	0	9	80	7	34
2017	Communications or public affairs	23	42	17	12	2	0	4	68	14	51
2017	Security	94	0	6	0	0	0	0	94	0	16
2017	Science and technology	43	31	14	6	4	1	1	76	10	1160
2017	Library services	56	25	19	0	0	0	0	81	0	38
2017	Administration and operations	36	33	14	9	5	0	2	71	15	207
2017	Human resources	45	28	9	13	6	0	0	73	19	81
2017	Financial management	53	28	7	5	3	0	4	84	9	58
2017	Procurement	60	10	20	0	0	0	10	78	0	10
2017	Real property	32	34	11	6	11	0	6	71	17	17
2017	Materiel management	29	50	8	0	0	0	14	91	0	14
2017	Information management	47	17	23	4	10	0	0	63	14	32
2017	Information technology	43	35	11	7	3	0	2	79	10	120
2017	Internal audit	41	34	8	0	8	0	9	83	8	12
2017	Evaluation	45	17	28	6	6	0	0	61	11	18
2017	Data sciences	39	35	11	11	4	0	0	74	15	26
2017	Policy	31	46	24	0	0	0	0	76	0	13
2017	Project management	44	30	12	7	6	0	1	74	13	136
2017	Other services to the public	37	31	17	9	4	0	2	69	13	46
2017	None of the above	42	28	18	7	3	1	1	72	10	172

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	36	21	11	8	0	0	60	19	27
2018	Compliance, inspection and enforcement	3	33	19	24	20	0	0	36	44	16
2018	Communications or public affairs	11	19	31	30	10	0	0	29	39	63
2018	Security	9	48	32	4	6	0	0	58	10	19
2018	Science and technology	12	29	31	17	10	0	0	42	27	870
2018	Library services	9	25	42	16	7	0	0	34	24	29
2018	Legal services	0	21	36	11	31	0	0	21	42	10
2018	Administration and operations	18	32	25	17	8	1	0	50	25	171
2018	Human resources	4	18	27	21	30	0	0	22	51	62
2018	Financial management	15	33	26	15	11	0	0	48	26	46
2018	Information management	10	37	30	16	6	0	0	48	22	18
2018	Information technology	15	34	31	15	5	0	0	49	20	84
2018	Evaluation	17	29	10	27	17	0	0	46	44	11
2018	Data sciences	4	31	19	12	34	0	0	35	46	15
2018	Policy	8	14	28	10	37	2	0	23	48	22
2018	Project management	12	27	28	23	9	1	0	40	32	101
2018	Other services to the public	16	18	36	18	11	0	0	34	29	40
2018	None of the above	10	23	30	15	16	4	2	36	32	111
2017	Client contact centre	29	30	29	3	9	0	0	59	12	34
2017	Communications or public affairs	4	24	29	24	19	0	0	28	43	52
2017	Security	23	26	32	13	6	0	0	49	19	16
2017	Science and technology	14	30	28	18	9	0	1	45	27	1161
2017	Library services	13	26	29	23	9	0	0	39	32	38
2017	Administration and operations	22	31	28	9	9	0	1	54	18	208
2017	Human resources	7	19	27	27	21	0	0	25	47	81
2017	Financial management	25	29	29	7	9	0	2	55	16	58
2017	Procurement	30	10	10	30	10	0	10	44	44	10
2017	Real property	0	32	28	11	28	0	0	32	39	17
2017	Materiel management	36	22	21	7	0	0	14	67	8	14
2017	Information management	15	44	20	10	12	0	0	58	22	32
2017	Information technology	21	26	29	21	3	0	0	47	24	120
2017	Internal audit	25	35	16	16	9	0	0	60	24	12
2017	Evaluation	11	39	28	11	11	0	0	50	22	18
2017	Data sciences	25	21	36	7	11	0	0	46	18	26
2017	Policy	7	24	32	24	14	0	0	30	38	13
2017	Project management	14	28	31	16	12	1	0	41	28	136
2017	Other services to the public	22	28	26	13	11	0	0	50	24	46
2017	None of the above	25	20	25	20	10	0	0	45	29	172

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	10	35	8	8	0	0	49	16	27
2018	Compliance, inspection and enforcement	14	34	29	8	15	0	0	48	23	16
2018	Communications or public affairs	11	19	29	31	10	0	0	30	41	63
2018	Security	27	45	19	4	0	0	4	76	5	19
2018	Science and technology	19	35	26	13	6	0	1	55	19	867
2018	Library services	20	35	20	22	2	0	0	55	25	29
2018	Legal services	0	40	8	32	20	0	0	40	51	10
2018	Administration and operations	28	31	20	15	2	1	2	61	18	170
2018	Human resources	4	26	26	30	13	0	0	30	43	62
2018	Financial management	27	30	27	9	4	0	2	58	14	46
2018	Information management	29	34	28	6	3	0	0	63	10	18
2018	Information technology	25	34	24	11	4	0	1	60	16	84
2018	Evaluation	37	19	8	19	17	0	0	56	36	11
2018	Data sciences	8	55	25	0	9	0	4	65	9	15
2018	Policy	8	23	19	0	47	2	0	32	48	22
2018	Project management	11	36	29	17	4	1	1	48	22	100
2018	Other services to the public	21	36	15	17	10	0	0	58	27	40
2018	None of the above	18	27	27	13	10	4	1	47	24	111
2017	Client contact centre	21	33	40	6	0	0	0	54	6	34
2017	Communications or public affairs	6	18	25	23	29	0	0	23	52	51
2017	Security	42	39	6	7	0	0	6	86	7	16
2017	Science and technology	23	34	24	13	4	0	1	57	18	1158
2017	Library services	13	30	27	17	6	0	8	46	25	38
2017	Administration and operations	28	36	20	8	5	0	2	66	13	207
2017	Human resources	12	29	28	20	12	0	0	40	32	81
2017	Financial management	30	27	27	13	4	0	0	57	16	58
2017	Procurement	30	10	10	30	10	0	10	44	44	10
2017	Real property	16	27	23	28	6	0	0	44	33	17
2017	Materiel management	43	29	14	0	0	0	14	84	0	14
2017	Information management	31	41	11	14	4	0	0	72	18	32
2017	Information technology	28	35	19	9	6	1	2	64	16	121
2017	Internal audit	33	26	16	9	7	0	9	65	18	12
2017	Evaluation	28	33	22	0	11	6	0	65	12	18
2017	Data sciences	36	39	14	7	4	0	0	75	11	26
2017	Policy	15	16	24	24	22	0	0	31	46	13
2017	Project management	16	36	18	20	7	0	4	53	28	136
2017	Other services to the public	29	29	25	9	9	0	0	58	18	45
2017	None of the above	23	31	23	15	6	0	2	55	21	172

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	30	8	25	10	0	0	56	36	27
2018	Compliance, inspection and enforcement	16	8	26	10	40	0	0	24	50	16
2018	Communications or public affairs	11	12	21	27	28	0	0	23	55	64
2018	Security	16	23	19	17	4	21	0	48	27	19
2018	Science and technology	14	23	26	21	14	1	1	38	36	866
2018	Library services	9	21	22	17	26	0	4	31	45	29
2018	Legal services	0	19	39	31	11	0	0	19	42	10
2018	Administration and operations	21	31	22	12	11	2	1	54	24	168
2018	Human resources	8	6	17	29	37	1	2	15	68	62
2018	Financial management	31	22	23	13	11	0	0	53	24	46
2018	Information management	19	31	11	26	12	0	0	50	39	18
2018	Information technology	21	31	22	13	14	0	0	52	27	83
2018	Evaluation	17	29	19	18	17	0	0	46	35	11
2018	Data sciences	4	35	25	0	33	0	4	40	34	15
2018	Policy	15	10	10	21	41	2	0	26	64	20
2018	Project management	12	28	19	25	16	0	0	40	42	101
2018	Other services to the public	13	27	23	8	23	3	3	43	33	40
2018	None of the above	15	18	18	26	21	0	1	34	47	110
2017	Client contact centre	24	29	20	8	9	6	3	59	19	34
2017	Communications or public affairs	10	15	17	26	32	0	0	25	58	52
2017	Security	35	46	7	7	6	0	0	80	13	16
2017	Science and technology	16	26	25	20	11	1	1	43	32	1162
2017	Library services	7	16	17	33	22	0	4	24	57	38
2017	Administration and operations	23	28	23	15	9	1	1	52	25	208
2017	Human resources	10	22	17	22	29	0	0	32	51	80
2017	Financial management	37	24	10	10	16	0	3	62	27	58
2017	Procurement	10	30	10	20	20	0	10	44	44	10
2017	Real property	17	22	39	6	16	0	0	39	22	17
2017	Materiel management	29	22	28	0	7	0	14	59	8	14
2017	Information management	7	38	21	21	13	0	0	45	34	32
2017	Information technology	21	27	25	17	9	1	0	49	26	120
2017	Internal audit	17	16	25	17	9	0	16	40	31	12
2017	Evaluation	22	39	16	17	6	0	0	61	22	18
2017	Data sciences	39	17	11	14	14	4	0	59	30	26
2017	Policy	15	16	24	30	16	0	0	31	46	13
2017	Project management	11	22	28	21	16	1	1	34	37	137
2017	Other services to the public	20	32	24	7	15	0	2	53	22	46
2017	None of the above	26	25	20	17	9	1	2	53	27	173

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	29	11	3	4	0	5	80	8	27
2018	Compliance, inspection and enforcement	36	31	19	0	14	0	0	67	14	16
2018	Communications or public affairs	37	27	21	11	1	0	3	66	12	64
2018	Security	52	16	5	0	6	21	0	86	7	19
2018	Science and technology	34	32	17	8	5	0	3	69	14	866
2018	Library services	36	14	19	15	0	5	11	59	18	29
2018	Legal services	19	23	17	10	23	0	8	45	36	10
2018	Administration and operations	54	16	17	7	3	0	4	72	10	169
2018	Human resources	26	14	25	13	15	0	6	43	30	62
2018	Financial management	53	16	16	9	2	2	2	72	11	46
2018	Information management	45	12	19	6	3	0	14	66	11	18
2018	Information technology	50	29	8	6	1	0	6	84	7	84
2018	Evaluation	46	0	19	27	7	0	0	46	35	11
2018	Data sciences	40	49	8	0	0	0	4	92	0	15
2018	Policy	17	10	27	14	24	2	5	30	41	22
2018	Project management	34	34	13	12	4	1	2	69	17	100
2018	Other services to the public	34	31	27	3	5	0	0	65	7	40
2018	None of the above	33	23	20	12	7	0	4	59	20	110
2017	Client contact centre	52	20	15	0	3	0	9	80	3	34
2017	Communications or public affairs	19	24	19	17	17	0	4	45	35	52
2017	Security	67	27	0	0	0	0	6	100	0	16
2017	Science and technology	34	33	17	8	4	1	4	70	12	1162
2017	Library services	35	20	17	8	2	2	15	66	13	38
2017	Administration and operations	47	23	11	7	2	0	9	78	10	207
2017	Human resources	29	23	12	11	10	0	14	61	25	81
2017	Financial management	45	25	15	4	7	0	4	73	11	58
2017	Procurement	50	30	0	10	0	0	10	89	11	10
2017	Real property	28	44	11	11	0	0	6	76	12	17
2017	Materiel management	43	28	7	0	0	0	22	91	0	14
2017	Information management	50	19	16	0	3	0	13	78	4	32
2017	Information technology	38	36	15	3	1	0	7	79	4	121
2017	Internal audit	42	26	7	8	9	0	7	74	18	12
2017	Evaluation	28	39	17	11	0	6	0	71	12	18
2017	Data sciences	46	25	22	4	4	0	0	71	7	26
2017	Policy	23	24	32	5	8	0	8	50	15	13
2017	Project management	29	35	17	10	6	0	3	66	16	136
2017	Other services to the public	28	37	13	7	11	0	4	68	18	46
2017	None of the above	41	25	14	7	5	2	5	72	13	173

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	34	11	19	0	0	0	70	19	27
2018	Compliance, inspection and enforcement	26	25	18	19	13	0	0	51	32	16
2018	Communications or public affairs	31	20	19	17	9	0	3	53	28	64
2018	Security	41	21	38	0	0	0	0	62	0	19
2018	Science and technology	26	34	21	11	7	0	0	61	18	868
2018	Library services	26	27	20	19	7	0	0	53	27	29
2018	Legal services	8	19	40	10	23	0	0	27	33	10
2018	Administration and operations	37	28	21	8	4	0	1	65	13	169
2018	Human resources	19	17	30	16	17	0	0	37	33	62
2018	Financial management	46	27	18	9	0	0	0	73	9	46
2018	Information management	24	36	20	0	14	0	6	64	15	19
2018	Information technology	41	23	23	5	7	0	3	65	12	84
2018	Evaluation	27	29	19	18	7	0	0	56	25	11
2018	Data sciences	8	44	29	9	8	4	0	53	17	15
2018	Policy	9	14	28	9	38	2	0	23	48	22
2018	Project management	25	40	20	8	6	0	0	66	14	101
2018	Other services to the public	34	26	25	13	3	0	0	60	15	40
2018	None of the above	26	28	13	16	12	4	1	56	30	111
2017	Client contact centre	42	24	29	6	0	0	0	65	6	34
2017	Communications or public affairs	21	27	23	15	15	0	0	48	30	52
2017	Security	60	40	0	0	0	0	0	100	0	16
2017	Science and technology	28	36	21	9	5	0	1	65	14	1159
2017	Library services	16	42	16	7	19	0	0	57	26	38
2017	Administration and operations	36	28	20	9	6	1	1	65	15	205
2017	Human resources	27	25	12	21	14	0	0	53	35	81
2017	Financial management	42	25	19	7	7	0	0	67	14	58
2017	Procurement	40	10	30	10	0	0	10	56	11	10
2017	Real property	33	27	34	6	0	0	0	60	6	17
2017	Materiel management	43	14	29	7	0	0	7	61	8	14
2017	Information management	41	35	15	4	6	0	0	76	9	32
2017	Information technology	32	34	20	9	4	0	0	67	13	121
2017	Internal audit	50	25	9	7	9	0	0	75	16	12
2017	Evaluation	39	22	28	11	0	0	0	61	11	18
2017	Data sciences	35	29	18	14	4	0	0	64	18	26
2017	Policy	15	32	32	14	8	0	0	46	22	13
2017	Project management	24	26	32	10	7	0	0	51	17	136
2017	Other services to the public	19	44	20	15	2	0	0	63	17	46
2017	None of the above	32	29	18	18	1	0	1	62	19	172

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	26	30	8	3	0	0	59	11	27
2018	Compliance, inspection and enforcement	10	50	20	19	0	0	0	61	19	16
2018	Communications or public affairs	21	24	29	20	6	0	0	45	26	64
2018	Security	31	35	9	4	0	21	0	83	5	19
2018	Science and technology	18	33	29	13	7	0	0	50	20	866
2018	Library services	17	37	24	17	5	0	0	54	22	29
2018	Legal services	8	59	21	11	0	0	0	67	11	10
2018	Administration and operations	29	36	19	11	2	0	3	67	14	169
2018	Human resources	17	37	32	10	2	2	2	56	12	62
2018	Financial management	41	45	7	0	4	0	2	88	5	46
2018	Information management	13	33	34	14	6	0	0	46	20	18
2018	Information technology	30	40	15	13	0	0	1	71	13	83
2018	Evaluation	29	37	27	7	0	0	0	65	7	11
2018	Data sciences	0	40	49	0	0	4	7	45	0	15
2018	Policy	14	32	18	13	20	2	0	47	34	22
2018	Project management	18	34	37	2	9	1	0	52	11	100
2018	Other services to the public	19	36	26	16	4	0	0	54	20	40
2018	None of the above	17	30	29	12	6	5	1	50	19	108
2017	Client contact centre	30	50	12	9	0	0	0	79	9	34
2017	Communications or public affairs	19	17	30	21	13	0	0	36	34	52
2017	Security	55	31	13	0	0	0	0	87	0	16
2017	Science and technology	22	33	24	14	5	1	1	56	20	1160
2017	Library services	12	44	19	17	5	0	4	58	22	38
2017	Administration and operations	30	34	21	6	6	1	2	66	12	205
2017	Human resources	25	40	18	8	5	1	3	67	13	81
2017	Financial management	47	33	15	5	0	0	0	79	5	58
2017	Procurement	30	30	20	20	0	0	0	60	20	10
2017	Real property	16	45	33	6	0	0	0	61	6	17
2017	Materiel management	36	49	0	8	0	0	7	92	8	14
2017	Information management	20	27	34	11	0	4	4	51	12	32
2017	Information technology	29	34	23	11	2	1	0	63	13	120
2017	Internal audit	25	34	23	9	0	0	9	65	10	12
2017	Evaluation	28	33	22	16	0	0	0	61	16	18
2017	Data sciences	28	29	29	7	7	0	0	57	14	26
2017	Policy	5	30	40	16	8	0	0	36	24	13
2017	Project management	15	38	24	13	9	0	1	54	22	136
2017	Other services to the public	21	30	24	11	13	0	0	52	24	46
2017	None of the above	27	34	17	12	7	0	3	63	19	172

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	49	15	9	0	0	0	77	9	26
2018	Compliance, inspection and enforcement	21	13	30	29	7	0	0	35	36	16
2018	Communications or public affairs	14	25	29	20	12	0	0	39	32	63
2018	Security	21	26	48	5	0	0	0	47	5	19
2018	Science and technology	11	30	30	17	11	0	1	41	29	865
2018	Library services	16	31	24	23	5	0	0	47	28	29
2018	Legal services	0	29	49	23	0	0	0	29	23	10
2018	Administration and operations	18	41	18	13	8	0	2	60	21	168
2018	Human resources	14	22	23	26	12	2	2	37	39	62
2018	Financial management	34	41	20	5	0	0	0	75	5	46
2018	Information management	23	3	31	17	19	7	0	28	38	18
2018	Information technology	23	35	23	12	4	0	3	59	17	83
2018	Evaluation	17	19	27	27	10	0	0	37	36	11
2018	Data sciences	9	22	30	20	9	4	7	34	32	15
2018	Policy	0	13	38	9	38	2	0	13	48	22
2018	Project management	12	33	22	20	13	0	0	45	33	99
2018	Other services to the public	23	29	23	16	9	0	0	52	25	40
2018	None of the above	17	20	24	20	12	4	2	40	34	110
2017	Client contact centre	32	42	23	3	0	0	0	74	3	34
2017	Communications or public affairs	8	7	24	34	26	0	0	15	60	52
2017	Security	37	30	20	13	0	0	0	67	13	16
2017	Science and technology	16	31	27	17	8	1	0	47	26	1159
2017	Library services	5	24	29	24	14	0	4	30	40	38
2017	Administration and operations	20	33	28	12	6	1	1	54	18	204
2017	Human resources	6	27	34	23	9	0	0	34	33	81
2017	Financial management	31	34	21	7	7	0	0	66	14	58
2017	Procurement	30	30	20	10	0	0	10	66	11	10
2017	Real property	16	33	33	11	6	0	0	50	17	17
2017	Materiel management	36	35	7	8	0	0	14	83	9	14
2017	Information management	13	11	39	21	9	4	4	26	32	32
2017	Information technology	18	38	24	15	5	0	1	56	19	121
2017	Internal audit	42	42	16	0	0	0	0	84	0	12
2017	Evaluation	17	33	16	22	11	0	0	50	33	18
2017	Data sciences	32	32	14	14	7	0	0	64	21	26
2017	Policy	12	24	32	24	8	0	0	36	32	13
2017	Project management	11	30	27	22	10	0	0	41	32	136
2017	Other services to the public	19	30	24	9	18	0	0	50	26	46
2017	None of the above	18	32	26	18	5	1	1	50	23	172

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	39	18	6	7	0	0	68	13	27
2018	Compliance, inspection and enforcement	29	26	13	32	0	0	0	55	32	16
2018	Communications or public affairs	24	23	28	19	6	0	0	47	25	64
2018	Security	35	38	18	9	0	0	0	73	9	19
2018	Science and technology	19	32	26	14	9	0	1	51	23	863
2018	Library services	26	36	19	16	2	0	0	62	19	29
2018	Legal services	8	40	29	23	0	0	0	49	23	10
2018	Administration and operations	30	38	14	10	7	0	2	69	17	170
2018	Human resources	26	33	26	10	5	0	0	59	15	62
2018	Financial management	41	34	20	2	3	0	0	75	5	46
2018	Information management	13	32	30	10	16	0	0	45	25	18
2018	Information technology	31	37	17	11	3	0	1	69	14	82
2018	Evaluation	19	37	18	27	0	0	0	56	27	11
2018	Data sciences	15	36	36	9	0	4	0	54	9	15
2018	Policy	5	27	18	14	33	2	0	33	49	22
2018	Project management	17	36	25	17	6	0	0	52	23	100
2018	Other services to the public	26	34	29	8	3	0	0	60	11	40
2018	None of the above	19	30	24	16	9	0	1	50	26	110
2017	Client contact centre	32	44	20	3	0	0	0	77	3	34
2017	Communications or public affairs	12	15	28	21	24	0	0	27	45	52
2017	Security	49	25	14	0	13	0	0	74	13	16
2017	Science and technology	22	32	25	13	7	1	1	55	20	1161
2017	Library services	22	37	22	7	5	2	4	63	13	38
2017	Administration and operations	29	33	20	8	7	0	3	64	16	205
2017	Human resources	28	42	18	6	6	0	2	70	12	81
2017	Financial management	37	25	19	16	3	0	0	62	19	58
2017	Procurement	30	30	30	0	0	0	10	67	0	10
2017	Real property	27	34	27	11	0	0	0	61	11	17
2017	Materiel management	36	36	14	8	0	0	7	77	8	14
2017	Information management	22	20	32	17	9	0	0	42	26	32
2017	Information technology	21	37	24	11	6	0	2	59	16	121
2017	Internal audit	42	42	7	9	0	0	0	84	9	12
2017	Evaluation	28	33	22	11	6	0	0	61	17	18
2017	Data sciences	18	32	32	11	7	0	0	50	18	26
2017	Policy	5	47	24	16	8	0	0	52	24	13
2017	Project management	18	33	25	12	13	0	0	51	25	136
2017	Other services to the public	24	34	13	11	18	0	0	58	29	46
2017	None of the above	30	36	14	14	6	0	1	66	20	172

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	42	33	4	0	0	0	63	4	27
2018	Compliance, inspection and enforcement	8	61	26	5	0	0	0	69	5	16
2018	Communications or public affairs	31	32	20	11	6	0	0	63	17	64
2018	Security	29	22	40	4	5	0	0	51	9	19
2018	Science and technology	30	32	23	10	3	0	1	63	14	864
2018	Library services	25	36	25	12	2	0	0	61	14	29
2018	Legal services	43	17	40	0	0	0	0	60	0	10
2018	Administration and operations	25	39	15	13	5	1	2	66	19	169
2018	Human resources	17	22	29	18	15	0	0	39	33	61
2018	Financial management	39	37	13	11	0	0	0	76	11	46
2018	Information management	14	38	21	20	7	0	0	52	27	17
2018	Information technology	32	39	18	4	4	0	3	73	8	83
2018	Evaluation	37	10	27	19	7	0	0	46	27	11
2018	Data sciences	34	28	35	0	0	4	0	64	0	15
2018	Policy	18	18	14	24	24	2	0	37	49	22
2018	Project management	26	41	20	9	4	0	0	66	14	99
2018	Other services to the public	27	32	19	12	9	0	0	60	21	39
2018	None of the above	26	24	24	12	11	0	3	51	24	108
2017	Client contact centre	39	41	17	3	0	0	0	80	3	34
2017	Communications or public affairs	24	29	21	11	13	2	0	54	25	52
2017	Security	35	45	7	13	0	0	0	80	13	16
2017	Science and technology	31	32	21	10	3	1	1	64	14	1158
2017	Library services	32	43	13	12	0	0	0	75	12	38
2017	Administration and operations	26	32	22	10	6	1	2	60	17	205
2017	Human resources	21	29	28	13	9	0	0	50	22	81
2017	Financial management	40	29	17	9	5	0	0	69	15	58
2017	Procurement	30	10	30	20	0	0	10	44	22	10
2017	Real property	33	33	17	16	0	0	0	66	16	17
2017	Materiel management	43	21	15	7	0	0	14	75	8	14
2017	Information management	31	29	23	14	3	0	0	60	17	32
2017	Information technology	31	33	21	8	6	1	0	65	14	121
2017	Internal audit	33	42	0	16	0	0	9	83	17	12
2017	Evaluation	22	28	22	16	6	6	0	53	23	18
2017	Data sciences	46	26	18	11	0	0	0	71	11	26
2017	Policy	16	31	30	16	8	0	0	47	24	13
2017	Project management	28	28	21	14	7	0	1	57	22	135
2017	Other services to the public	22	32	22	17	7	0	0	54	24	46
2017	None of the above	32	31	22	7	3	3	2	66	11	171

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	73	17	7	3	0	0	0	90	3	27
2018	Compliance, inspection and enforcement	66	21	14	0	0	0	0	86	0	16
2018	Communications or public affairs	53	22	6	13	5	0	1	76	18	64
2018	Security	76	16	4	4	0	0	0	92	4	19
2018	Science and technology	59	28	9	2	0	0	1	88	3	864
2018	Library services	36	31	27	0	0	0	7	71	0	29
2018	Legal services	28	51	10	0	10	0	0	80	10	10
2018	Administration and operations	68	19	7	3	1	0	3	90	3	169
2018	Human resources	64	12	13	6	5	0	0	76	11	62
2018	Financial management	76	19	4	0	0	0	0	96	0	45
2018	Information management	46	32	7	10	0	0	7	83	10	18
2018	Information technology	59	26	4	3	4	0	4	89	7	81
2018	Evaluation	56	18	27	0	0	0	0	73	0	11
2018	Data sciences	45	44	8	0	0	4	0	92	0	15
2018	Policy	42	13	18	10	14	2	0	57	25	22
2018	Project management	61	31	3	2	2	0	1	93	4	100
2018	Other services to the public	60	19	8	8	5	0	0	79	13	40
2018	None of the above	60	20	13	3	0	0	4	84	3	109
2017	Client contact centre	64	21	3	6	0	0	6	91	6	34
2017	Communications or public affairs	55	30	8	4	2	0	2	86	6	52
2017	Security	74	12	7	7	0	0	0	86	7	16
2017	Science and technology	62	25	8	1	1	0	1	89	3	1163
2017	Library services	54	23	14	2	2	0	4	80	5	38
2017	Administration and operations	65	19	10	2	1	0	3	86	4	208
2017	Human resources	71	13	8	3	2	0	3	87	5	81
2017	Financial management	64	24	7	2	0	0	4	91	2	58
2017	Procurement	80	0	0	0	0	0	20	100	0	10
2017	Real property	72	23	0	6	0	0	0	94	6	17
2017	Materiel management	65	7	21	0	0	0	7	77	0	14
2017	Information management	59	36	0	4	2	0	0	94	6	32
2017	Information technology	60	20	11	4	1	1	2	82	6	121
2017	Internal audit	49	24	9	0	0	0	17	89	0	12
2017	Evaluation	39	39	17	6	0	0	0	78	6	18
2017	Data sciences	67	26	4	0	4	0	0	93	4	26
2017	Policy	48	52	0	0	0	0	0	100	0	13
2017	Project management	60	23	8	5	1	1	2	85	7	137
2017	Other services to the public	63	18	13	4	0	0	2	82	5	46
2017	None of the above	62	21	11	2	1	0	3	85	3	173

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	71	11	7	0	4	0	7	89	4	26
2018	Compliance, inspection and enforcement	59	27	14	0	0	0	0	86	0	16
2018	Communications or public affairs	70	13	2	6	1	0	7	89	8	64
2018	Security	83	13	0	0	4	0	0	96	4	19
2018	Science and technology	78	14	3	1	0	1	3	95	2	861
2018	Library services	67	16	0	5	0	0	11	94	6	29
2018	Legal services	81	0	10	0	0	0	8	89	0	10
2018	Administration and operations	79	11	4	1	1	1	3	94	2	170
2018	Human resources	92	0	3	0	2	0	3	95	2	62
2018	Financial management	89	5	7	0	0	0	0	93	0	46
2018	Information management	73	0	7	6	0	0	14	85	7	18
2018	Information technology	77	10	5	2	1	0	4	91	4	83
2018	Evaluation	75	18	7	0	0	0	0	93	0	11
2018	Data sciences	86	6	0	0	0	4	4	100	0	15
2018	Policy	61	9	4	0	10	2	14	83	12	22
2018	Project management	79	11	4	1	0	0	4	95	1	100
2018	Other services to the public	82	5	0	2	5	0	5	92	8	40
2018	None of the above	74	15	5	0	1	0	5	94	1	110

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	77	11	4	0	8	0	0	88	8	27
2018	Compliance, inspection and enforcement	64	16	13	7	0	0	0	80	7	16
2018	Communications or public affairs	79	8	2	2	4	1	3	91	6	64
2018	Security	92	0	0	4	4	0	0	92	8	19
2018	Science and technology	74	13	6	2	2	1	2	90	4	863
2018	Library services	79	10	0	2	2	0	7	95	5	29
2018	Legal services	50	11	11	10	0	0	17	74	12	10
2018	Administration and operations	70	10	5	5	3	4	3	86	9	169
2018	Human resources	89	3	3	2	2	0	2	94	3	62
2018	Financial management	84	10	4	0	2	0	0	93	2	46
2018	Information management	64	0	6	0	3	0	27	87	5	18
2018	Information technology	76	10	7	0	0	3	4	92	0	82
2018	Evaluation	73	19	7	0	0	0	0	93	0	11
2018	Data sciences	66	23	0	0	0	7	4	100	0	15
2018	Policy	65	9	9	0	0	2	15	89	0	22
2018	Project management	79	12	3	2	0	1	3	95	2	100
2018	Other services to the public	83	5	7	0	0	5	0	92	0	40
2018	None of the above	81	7	5	0	5	0	2	90	6	110
2017	Client contact centre	65	12	8	0	3	0	12	88	3	34
2017	Communications or public affairs	78	11	4	2	4	0	2	91	6	52
2017	Security	94	0	0	0	6	0	0	94	6	16
2017	Science and technology	79	11	4	1	2	1	2	92	3	1162
2017	Library services	78	6	2	2	2	2	7	92	5	38
2017	Administration and operations	72	9	5	5	3	0	5	86	9	208
2017	Human resources	82	6	3	2	3	0	4	93	4	81
2017	Financial management	88	5	3	2	0	2	0	95	2	58
2017	Procurement	60	10	10	10	0	0	10	78	11	10
2017	Real property	100	0	0	0	0	0	0	100	0	17
2017	Materiel management	86	7	0	0	0	0	7	100	0	14
2017	Information management	91	6	0	0	3	0	0	97	3	32
2017	Information technology	82	11	2	0	2	2	2	96	2	121
2017	Internal audit	75	9	0	7	0	0	9	92	8	12
2017	Evaluation	89	6	0	0	0	6	0	100	0	18
2017	Data sciences	86	7	4	0	0	0	4	96	0	26
2017	Policy	92	0	8	0	0	0	0	92	0	13
2017	Project management	75	8	6	3	4	2	1	87	7	137
2017	Other services to the public	76	15	0	4	2	0	2	93	7	46
2017	None of the above	79	7	3	4	2	0	3	89	7	173

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	55	25	12	0	8	0	0	81	8	27
2018	Compliance, inspection and enforcement	36	38	12	14	0	0	0	74	14	16
2018	Communications or public affairs	57	37	2	1	2	0	0	94	4	64
2018	Security	71	15	9	0	4	0	0	87	4	19
2018	Science and technology	50	32	11	5	2	0	1	83	6	871
2018	Library services	71	19	7	2	0	0	0	91	2	29
2018	Legal services	50	30	11	0	0	0	8	88	0	10
2018	Administration and operations	50	33	10	3	5	0	1	83	7	170
2018	Human resources	79	8	5	3	2	0	3	89	5	62
2018	Financial management	56	33	4	7	0	0	0	89	7	46
2018	Information management	70	11	6	0	6	0	7	87	6	19
2018	Information technology	65	24	5	1	0	0	4	93	1	83
2018	Evaluation	56	37	0	7	0	0	0	93	7	11
2018	Data sciences	48	26	11	8	0	4	4	79	8	15
2018	Policy	91	9	0	0	0	0	0	100	0	22
2018	Project management	56	21	18	3	1	0	0	77	4	99
2018	Other services to the public	58	35	3	3	1	0	0	94	4	40
2018	None of the above	53	27	12	2	4	0	2	82	5	110
2017	Client contact centre	58	21	11	0	3	0	6	85	3	34
2017	Communications or public affairs	47	34	7	4	6	0	2	83	10	52
2017	Security	73	14	7	0	6	0	0	87	6	16
2017	Science and technology	54	31	9	2	1	1	1	87	4	1162
2017	Library services	78	15	0	0	0	0	7	100	0	38
2017	Administration and operations	51	29	13	4	1	0	3	82	5	208
2017	Human resources	69	22	2	3	0	0	4	95	3	81
2017	Financial management	70	19	9	2	0	0	0	89	2	57
2017	Procurement	40	30	10	10	0	0	10	78	11	10
2017	Real property	55	45	0	0	0	0	0	100	0	17
2017	Materiel management	43	35	0	15	0	0	7	84	16	14
2017	Information management	58	33	9	0	0	0	0	91	0	32
2017	Information technology	61	30	6	1	1	0	2	92	2	120
2017	Internal audit	58	26	7	9	0	0	0	84	9	12
2017	Evaluation	61	33	6	0	0	0	0	94	0	18
2017	Data sciences	68	29	0	4	0	0	0	96	4	26
2017	Policy	46	54	0	0	0	0	0	100	0	13
2017	Project management	48	28	15	5	4	1	0	77	8	136
2017	Other services to the public	61	28	7	0	4	0	0	89	4	46
2017	None of the above	60	23	10	5	1	0	1	84	6	172

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	73	11	9	4	3	0	0	83	8	27
2018	Compliance, inspection and enforcement	54	32	8	0	7	0	0	86	7	16
2018	Communications or public affairs	54	17	14	6	8	0	0	71	15	64
2018	Security	77	10	9	0	4	0	0	87	4	19
2018	Science and technology	50	25	12	7	5	0	1	76	12	868
2018	Library services	54	24	14	2	5	0	0	78	8	28
2018	Legal services	62	8	11	0	10	0	8	77	11	10
2018	Administration and operations	62	17	12	4	4	0	2	80	8	169
2018	Human resources	67	18	3	6	3	0	3	87	10	62
2018	Financial management	68	19	9	2	2	0	0	87	4	46
2018	Information management	49	30	7	9	6	0	0	79	15	19
2018	Information technology	72	13	7	3	3	0	3	87	6	84
2018	Evaluation	56	18	17	10	0	0	0	73	10	11
2018	Data sciences	43	42	9	0	0	4	4	91	0	15
2018	Policy	38	33	19	0	10	0	0	71	10	22
2018	Project management	58	26	12	4	0	0	0	84	4	99
2018	Other services to the public	63	22	11	0	5	0	0	84	5	40
2018	None of the above	54	20	11	6	6	0	2	77	12	111
2017	Client contact centre	60	19	9	3	3	0	6	84	7	34
2017	Communications or public affairs	51	28	11	6	2	0	2	81	8	52
2017	Security	74	7	13	0	6	0	0	81	6	16
2017	Science and technology	59	21	11	5	3	0	1	81	8	1160
2017	Library services	65	27	0	5	2	0	0	93	7	38
2017	Administration and operations	60	19	10	4	5	0	2	81	9	208
2017	Human resources	62	25	2	5	2	0	4	91	7	81
2017	Financial management	74	15	7	2	2	0	0	89	4	57
2017	Procurement	50	40	0	0	0	0	10	100	0	10
2017	Real property	67	23	5	0	6	0	0	90	6	17
2017	Materiel management	72	14	0	8	0	0	7	92	8	14
2017	Information management	67	17	4	7	5	0	0	84	12	32
2017	Information technology	71	16	6	2	2	0	2	89	5	121
2017	Internal audit	66	17	7	9	0	0	0	84	9	12
2017	Evaluation	78	16	6	0	0	0	0	94	0	18
2017	Data sciences	64	25	4	4	4	0	0	89	7	26
2017	Policy	44	32	8	8	0	8	0	83	9	13
2017	Project management	51	25	13	6	4	1	0	77	10	137
2017	Other services to the public	52	24	11	4	8	0	0	76	13	46
2017	None of the above	59	21	8	5	3	1	2	83	9	173

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	68	0	3	0	0	5	24	95	0	25
2018	Compliance, inspection and enforcement	45	29	6	0	0	0	20	92	0	16
2018	Communications or public affairs	58	9	4	4	0	0	25	90	5	64
2018	Security	77	5	4	0	0	0	14	95	0	19
2018	Science and technology	52	16	6	1	0	0	24	90	2	866
2018	Library services	58	5	8	2	0	0	27	86	3	28
2018	Legal services	50	23	10	0	0	0	17	88	0	10
2018	Administration and operations	51	11	4	2	2	0	29	88	6	168
2018	Human resources	48	14	5	4	0	0	30	88	5	61
2018	Financial management	43	15	16	0	0	0	26	79	0	46
2018	Information management	63	15	9	0	0	0	13	90	0	19
2018	Information technology	58	14	3	2	0	0	22	93	3	82
2018	Evaluation	65	18	0	0	0	0	17	100	0	11
2018	Data sciences	56	8	0	0	8	4	25	89	11	15
2018	Policy	56	9	4	5	0	0	26	88	7	22
2018	Project management	43	11	7	3	1	1	34	83	7	98
2018	Other services to the public	59	11	0	0	0	0	31	100	0	40
2018	None of the above	49	15	5	0	2	0	29	91	2	110
2017	Client contact centre	51	0	9	0	3	3	34	81	5	33
2017	Communications or public affairs	57	11	6	0	0	0	26	92	0	52
2017	Security	75	0	0	0	0	0	25	100	0	16
2017	Science and technology	55	15	5	1	0	0	23	91	2	1159
2017	Library services	64	11	5	0	0	0	20	94	0	38
2017	Administration and operations	48	11	4	2	0	0	35	90	3	207
2017	Human resources	60	11	2	0	0	0	27	97	0	81
2017	Financial management	54	17	5	2	0	0	22	91	2	58
2017	Procurement	60	10	10	0	0	0	20	87	0	10
2017	Real property	61	17	6	0	0	0	16	93	0	17
2017	Materiel management	50	7	0	0	0	0	43	100	0	14
2017	Information management	69	6	5	0	0	0	19	94	0	32
2017	Information technology	61	13	5	0	0	0	21	94	0	121
2017	Internal audit	51	17	7	0	0	0	25	90	0	12
2017	Evaluation	50	11	6	0	0	0	33	92	0	18
2017	Data sciences	50	11	4	0	0	0	36	94	0	26
2017	Policy	60	8	0	0	0	0	32	100	0	13
2017	Project management	47	6	8	2	1	0	37	83	5	137
2017	Other services to the public	58	4	2	2	2	0	31	91	6	46
2017	None of the above	60	8	2	2	0	0	28	94	3	173

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	65	30	0	0	0	4	0	100	0	27
2018	Compliance, inspection and enforcement	55	25	8	7	0	0	5	85	7	16
2018	Communications or public affairs	80	12	2	0	0	0	5	97	0	64
2018	Security	81	13	5	0	0	0	0	95	0	19
2018	Science and technology	69	19	6	1	0	0	5	93	1	864
2018	Library services	77	11	9	2	0	0	0	88	2	29
2018	Legal services	51	10	21	0	0	0	17	74	0	10
2018	Administration and operations	73	14	4	2	1	1	6	93	3	170
2018	Human resources	76	11	7	0	0	0	6	93	0	62
2018	Financial management	63	22	5	3	0	0	7	91	3	46
2018	Information management	79	12	0	3	6	0	0	91	9	19
2018	Information technology	63	24	7	0	3	0	4	90	3	83
2018	Evaluation	66	25	10	0	0	0	0	90	0	11
2018	Data sciences	60	20	9	0	0	4	8	90	0	15
2018	Policy	87	8	0	0	0	0	5	100	0	22
2018	Project management	66	19	11	0	0	0	4	89	0	98
2018	Other services to the public	36	45	17	2	0	0	0	81	2	40
2018	None of the above	60	19	11	1	1	2	6	86	2	111
2017	Client contact centre	64	15	9	0	0	3	9	90	0	34
2017	Communications or public affairs	76	9	6	0	0	2	7	94	0	52
2017	Security	75	7	7	0	0	0	12	92	0	16
2017	Science and technology	69	17	6	1	1	0	7	92	2	1160
2017	Library services	76	13	8	0	0	2	0	92	0	38
2017	Administration and operations	70	17	5	1	0	0	7	93	1	208
2017	Human resources	77	10	4	3	0	0	6	92	4	80
2017	Financial management	81	12	4	0	0	0	3	96	0	58
2017	Procurement	50	40	0	0	0	0	10	100	0	10
2017	Real property	61	28	11	0	0	0	0	89	0	17
2017	Materiel management	72	14	0	8	0	0	7	92	8	14
2017	Information management	79	18	0	0	0	0	3	100	0	31
2017	Information technology	60	23	7	2	2	2	5	88	4	121
2017	Internal audit	76	16	0	0	0	0	9	100	0	12
2017	Evaluation	84	11	0	0	0	0	6	100	0	18
2017	Data sciences	74	18	0	0	0	0	7	100	0	26
2017	Policy	74	17	0	0	0	0	9	100	0	12
2017	Project management	62	18	9	3	0	1	7	87	3	135
2017	Other services to the public	58	20	9	7	2	2	2	81	9	45
2017	None of the above	71	15	5	2	0	1	6	93	2	172

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	68	11	8	9	4	0	0	79	13	27
2018	Compliance, inspection and enforcement	57	30	8	0	0	0	5	92	0	16
2018	Communications or public affairs	59	17	11	3	8	0	3	78	11	64
2018	Security	87	4	5	0	4	0	0	91	4	19
2018	Science and technology	52	25	11	5	4	0	1	79	10	869
2018	Library services	50	30	15	3	3	0	0	80	5	28
2018	Legal services	72	28	0	0	0	0	0	100	0	10
2018	Administration and operations	63	21	8	4	3	0	2	85	7	170
2018	Human resources	71	17	6	0	3	0	3	91	3	62
2018	Financial management	70	17	9	0	4	0	0	87	4	46
2018	Information management	56	30	6	0	9	0	0	85	9	19
2018	Information technology	61	18	9	5	6	0	1	80	12	84
2018	Evaluation	93	7	0	0	0	0	0	100	0	11
2018	Data sciences	56	17	9	15	0	4	0	76	16	15
2018	Policy	70	19	4	0	5	0	2	91	5	22
2018	Project management	60	21	10	4	3	1	1	83	7	99
2018	Other services to the public	55	35	8	3	0	0	0	90	3	40
2018	None of the above	44	30	14	2	7	0	2	76	10	111
2017	Client contact centre	43	27	9	9	3	0	9	77	13	34
2017	Communications or public affairs	48	26	6	8	8	2	2	78	16	52
2017	Security	81	6	7	0	6	0	0	87	6	16
2017	Science and technology	50	26	11	5	6	0	2	77	12	1163
2017	Library services	57	13	14	13	0	2	0	72	14	38
2017	Administration and operations	57	23	8	2	2	1	5	86	5	208
2017	Human resources	71	18	6	1	2	0	3	91	3	81
2017	Financial management	74	17	7	2	0	0	0	92	2	58
2017	Procurement	50	30	10	0	0	0	10	89	0	10
2017	Real property	72	11	6	11	0	0	0	83	11	17
2017	Materiel management	50	28	0	15	0	0	7	84	16	14
2017	Information management	43	31	13	4	10	0	0	74	13	32
2017	Information technology	50	31	8	5	3	2	1	83	8	120
2017	Internal audit	68	32	0	0	0	0	0	100	0	12
2017	Evaluation	67	28	6	0	0	0	0	94	0	18
2017	Data sciences	42	21	14	7	7	0	8	69	16	26
2017	Policy	60	16	16	0	8	0	0	76	8	13
2017	Project management	55	19	13	4	6	0	3	77	10	137
2017	Other services to the public	56	30	4	2	7	0	0	87	9	46
2017	None of the above	54	23	12	6	2	2	1	80	7	173

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	72	18	10	0	0	0	0	90	0	27
2018	Compliance, inspection and enforcement	59	18	11	6	0	0	5	82	6	16
2018	Communications or public affairs	57	17	20	2	4	0	0	74	6	64
2018	Security	58	38	0	4	0	0	0	96	4	19
2018	Science and technology	54	30	11	3	1	0	2	86	4	868
2018	Library services	46	26	26	0	2	0	0	72	2	29
2018	Legal services	41	39	11	0	0	0	8	88	0	10
2018	Administration and operations	60	24	10	1	3	0	2	86	4	169
2018	Human resources	52	31	10	6	2	0	0	83	7	62
2018	Financial management	52	26	15	4	0	0	2	80	4	46
2018	Information management	61	21	0	0	6	0	12	93	7	19
2018	Information technology	60	25	5	4	3	0	3	88	7	84
2018	Evaluation	58	42	0	0	0	0	0	100	0	11
2018	Data sciences	25	61	10	0	0	4	0	89	0	15
2018	Policy	54	30	9	6	0	0	0	85	6	21
2018	Project management	51	30	12	3	2	0	1	83	5	99
2018	Other services to the public	53	28	8	3	3	0	5	86	6	40
2018	None of the above	55	29	9	4	1	0	2	86	5	111
2017	Client contact centre	47	24	17	0	3	0	9	78	3	34
2017	Communications or public affairs	45	32	19	2	2	0	0	77	4	52
2017	Security	81	19	0	0	0	0	0	100	0	16
2017	Science and technology	57	27	9	2	1	0	3	87	4	1162
2017	Library services	62	30	6	2	0	0	0	92	2	38
2017	Administration and operations	51	28	15	1	2	0	3	81	3	208
2017	Human resources	58	23	8	5	2	0	4	84	7	81
2017	Financial management	58	21	17	2	0	0	2	81	2	57
2017	Procurement	50	20	10	10	0	0	10	78	11	10
2017	Real property	72	28	0	0	0	0	0	100	0	17
2017	Materiel management	64	29	0	0	0	0	7	100	0	14
2017	Information management	52	36	7	5	0	0	0	88	5	32
2017	Information technology	55	30	9	2	1	2	2	87	3	121
2017	Internal audit	46	37	0	8	0	0	10	91	9	11
2017	Evaluation	61	28	6	6	0	0	0	89	6	18
2017	Data sciences	50	36	10	4	0	0	0	86	4	26
2017	Policy	60	16	16	8	0	0	0	76	8	13
2017	Project management	52	29	13	2	1	1	2	84	3	137
2017	Other services to the public	59	26	7	2	2	0	4	89	4	46
2017	None of the above	61	28	7	1	1	0	2	91	2	171

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	17	49	26	3	4	0	0	66	8	27
2018	Compliance, inspection and enforcement	10	25	49	15	0	0	0	36	15	16
2018	Communications or public affairs	11	19	47	16	6	0	0	30	22	64
2018	Security	20	43	30	8	0	0	0	62	8	19
2018	Science and technology	10	34	40	13	3	0	0	44	16	871
2018	Library services	5	34	39	22	0	0	0	39	22	29
2018	Legal services	10	29	28	33	0	0	0	39	33	10
2018	Administration and operations	11	43	28	13	5	0	0	54	18	171
2018	Human resources	6	14	43	33	3	0	0	21	36	62
2018	Financial management	22	31	37	9	0	0	2	54	9	46
2018	Information management	23	29	37	6	6	0	0	52	11	19
2018	Information technology	20	36	32	9	3	0	0	56	12	84
2018	Evaluation	10	27	39	18	7	0	0	37	25	11
2018	Data sciences	14	20	37	17	8	0	4	35	26	15
2018	Policy	5	22	26	33	14	0	0	27	48	22
2018	Project management	12	37	43	6	2	0	0	48	8	101
2018	Other services to the public	16	26	40	15	3	0	0	42	18	40
2018	None of the above	7	33	36	21	3	0	0	40	24	111
2017	Client contact centre	24	31	39	6	0	0	0	55	6	34
2017	Communications or public affairs	6	15	47	21	11	0	0	21	32	52
2017	Security	35	20	33	7	6	0	0	54	13	16
2017	Science and technology	9	32	40	14	4	0	0	41	19	1163
2017	Library services	2	38	39	11	9	0	0	40	20	38
2017	Administration and operations	12	35	31	15	5	0	1	48	21	208
2017	Human resources	9	21	37	23	10	0	0	30	33	81
2017	Financial management	26	38	24	5	6	0	2	65	11	58
2017	Procurement	10	30	40	20	0	0	0	40	20	10
2017	Real property	0	22	50	17	11	0	0	22	28	17
2017	Materiel management	29	28	36	0	0	0	7	61	0	14
2017	Information management	7	39	38	9	6	0	0	46	16	32
2017	Information technology	11	42	30	11	3	0	2	55	15	121
2017	Internal audit	0	49	26	24	0	0	0	49	24	12
2017	Evaluation	11	33	44	11	0	0	0	45	11	18
2017	Data sciences	7	39	25	25	4	0	0	46	29	26
2017	Policy	0	23	56	22	0	0	0	23	22	13
2017	Project management	7	27	43	16	8	0	0	34	24	137
2017	Other services to the public	11	41	24	11	13	0	0	52	24	46
2017	None of the above	8	32	42	13	3	2	0	40	17	172

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	7	30	42	14	0	0	56	15	27
2018	Compliance, inspection and enforcement	13	20	33	26	9	0	0	34	33	16
2018	Communications or public affairs	6	30	39	15	11	0	0	26	36	64
2018	Security	12	16	37	23	12	0	0	35	28	19
2018	Science and technology	4	16	45	26	9	0	0	35	20	862
2018	Library services	5	23	37	33	2	0	0	35	28	28
2018	Legal services	0	41	50	0	8	0	0	8	41	10
2018	Administration and operations	9	20	37	25	8	0	0	33	30	169
2018	Human resources	17	37	33	8	6	0	0	14	54	62
2018	Financial management	4	11	22	52	11	0	0	62	15	46
2018	Information management	11	0	43	33	12	0	0	46	11	19
2018	Information technology	4	25	37	25	8	0	0	34	29	83
2018	Evaluation	7	37	19	17	19	0	0	37	44	11
2018	Data sciences	0	37	28	31	0	4	0	32	38	15
2018	Policy	47	25	15	4	9	0	0	13	71	21
2018	Project management	4	23	39	29	6	0	0	35	27	99
2018	Other services to the public	7	17	47	24	5	0	0	29	24	40
2018	None of the above	8	27	34	14	15	0	1	30	36	108
2017	Client contact centre	3	9	35	39	14	0	0	53	12	34
2017	Communications or public affairs	9	25	45	15	6	0	0	21	34	52
2017	Security	6	13	33	31	17	0	0	48	19	16
2017	Science and technology	4	16	42	27	10	0	0	37	21	1161
2017	Library services	5	27	30	33	5	0	0	38	32	38
2017	Administration and operations	10	19	38	23	10	0	1	33	29	205
2017	Human resources	15	28	45	9	4	0	0	13	43	80
2017	Financial management	9	9	24	39	18	0	2	58	18	58
2017	Procurement	20	20	20	0	40	0	0	40	40	10
2017	Real property	11	18	59	6	6	0	0	12	29	16
2017	Materiel management	0	0	29	35	29	0	7	69	0	14
2017	Information management	6	11	41	38	4	0	0	42	18	32
2017	Information technology	5	19	36	29	10	0	1	39	24	119
2017	Internal audit	0	16	50	34	0	0	0	34	16	12
2017	Evaluation	6	22	45	22	6	0	0	28	28	18
2017	Data sciences	4	26	22	33	15	0	0	48	30	25
2017	Policy	8	32	53	7	0	0	0	7	40	13
2017	Project management	6	24	45	18	7	0	0	25	30	137
2017	Other services to the public	15	9	34	29	13	0	0	42	24	45
2017	None of the above	2	19	38	24	15	1	1	40	21	173

Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	70	19	8	0	3	0	0	70	30	27
2018	Compliance, inspection and enforcement	65	27	5	0	0	3	0	67	33	16
2018	Communications or public affairs	49	29	12	6	1	2	1	51	49	64
2018	Security	38	20	4	4	4	26	4	54	46	19
2018	Science and technology	73	15	3	1	1	7	1	79	21	871
2018	Library services	59	24	7	0	0	9	0	65	35	29
2018	Legal services	59	19	0	11	0	11	0	66	34	10
2018	Administration and operations	65	17	11	2	1	2	2	67	33	170
2018	Human resources	71	19	5	2	2	0	2	72	28	62
2018	Financial management	56	24	6	2	4	5	2	60	40	46
2018	Information management	70	21	6	0	0	0	3	72	28	19
2018	Information technology	58	19	7	5	3	8	1	63	37	83
2018	Evaluation	81	10	0	10	0	0	0	81	19	11
2018	Data sciences	45	9	6	4	9	28	0	62	38	15
2018	Policy	65	19	0	0	4	7	5	73	27	22
2018	Project management	71	14	5	1	1	7	0	76	24	100
2018	Other services to the public	66	9	10	3	0	11	0	75	25	40
2018	None of the above	62	15	6	3	2	9	3	70	30	111
2017	Client contact centre	73	12	6	0	3	3	3	78	22	34
2017	Communications or public affairs	60	23	4	8	2	4	0	62	38	52
2017	Security	69	24	0	7	0	0	0	69	31	16
2017	Science and technology	70	15	4	1	1	9	1	78	22	1162
2017	Library services	55	24	16	2	0	2	0	56	44	38
2017	Administration and operations	62	18	9	2	1	6	2	67	33	208
2017	Human resources	73	12	4	3	2	5	1	78	22	81
2017	Financial management	49	27	15	2	2	3	2	52	48	58
2017	Procurement	80	10	10	0	0	0	0	80	20	10
2017	Real property	61	17	0	0	6	17	0	73	27	17
2017	Materiel management	71	15	8	0	0	0	7	76	24	14
2017	Information management	68	12	6	0	0	11	2	78	22	32
2017	Information technology	60	18	6	0	1	11	4	71	29	121
2017	Internal audit	67	26	0	0	8	0	0	67	33	12
2017	Evaluation	61	11	6	6	0	17	0	73	27	18
2017	Data sciences	57	11	0	0	4	28	0	80	20	26
2017	Policy	79	8	5	0	0	8	0	86	14	13
2017	Project management	68	16	6	1	0	8	1	75	25	137
2017	Other services to the public	67	20	2	0	0	11	0	75	25	45
2017	None of the above	62	17	3	1	2	13	2	73	27	173

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	21	33
2018	Science and technology	5	172
2018	Administration and operations	19	52
2018	Human resources	6	16
2018	Financial management	19	17
2018	Information technology	34	29
2018	Project management	10	21
2018	None of the above	11	30
2017	Communications or public affairs	10	19
2017	Science and technology	10	222
2017	Library services	9	17
2017	Administration and operations	11	58
2017	Human resources	15	16
2017	Financial management	4	27
2017	Information technology	11	27
2017	Project management	3	30
2017	Other services to the public	0	10
2017	None of the above	5	39

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	27	33
2018	Science and technology	12	172
2018	Administration and operations	5	52
2018	Human resources	18	16
2018	Financial management	41	17
2018	Information technology	34	29
2018	Project management	5	21
2018	None of the above	20	30
2017	Communications or public affairs	41	19
2017	Science and technology	12	222
2017	Library services	11	17
2017	Administration and operations	9	58
2017	Human resources	23	16
2017	Financial management	22	27
2017	Information technology	35	27
2017	Project management	21	30
2017	Other services to the public	0	10
2017	None of the above	5	39

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	10	33
2018	Science and technology	8	172
2018	Administration and operations	18	52
2018	Human resources	12	16
2018	Financial management	24	17
2018	Information technology	8	29
2018	Project management	10	21
2018	None of the above	16	30
2017	Communications or public affairs	5	19
2017	Science and technology	11	222
2017	Library services	6	17
2017	Administration and operations	10	58
2017	Human resources	18	16
2017	Financial management	7	27
2017	Information technology	11	27
2017	Project management	7	30
2017	Other services to the public	10	10
2017	None of the above	5	39

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	39	33
2018	Science and technology	19	172
2018	Administration and operations	32	52
2018	Human resources	0	16
2018	Financial management	46	17
2018	Information technology	26	29
2018	Project management	38	21
2018	None of the above	37	30
2017	Communications or public affairs	46	19
2017	Science and technology	18	222
2017	Library services	19	17
2017	Administration and operations	29	58
2017	Human resources	25	16
2017	Financial management	40	27
2017	Information technology	29	27
2017	Project management	34	30
2017	Other services to the public	29	10
2017	None of the above	33	39

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	10	33
2018	Science and technology	6	172
2018	Administration and operations	7	52
2018	Human resources	0	16
2018	Financial management	6	17
2018	Information technology	15	29
2018	Project management	10	21
2018	None of the above	4	30
2017	Communications or public affairs	6	19
2017	Science and technology	5	222
2017	Library services	0	17
2017	Administration and operations	5	58
2017	Human resources	8	16
2017	Financial management	0	27
2017	Information technology	0	27
2017	Project management	3	30
2017	Other services to the public	0	10
2017	None of the above	2	39

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	34	33
2018	Science and technology	18	172
2018	Administration and operations	33	52
2018	Human resources	12	16
2018	Financial management	17	17
2018	Information technology	27	29
2018	Project management	19	21
2018	None of the above	35	30

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	39	33
2018	Science and technology	34	172
2018	Administration and operations	38	52
2018	Human resources	62	16
2018	Financial management	41	17
2018	Information technology	21	29
2018	Project management	22	21
2018	None of the above	35	30
2017	Communications or public affairs	42	19
2017	Science and technology	57	222
2017	Library services	67	17
2017	Administration and operations	59	58
2017	Human resources	25	16
2017	Financial management	56	27
2017	Information technology	40	27
2017	Project management	51	30
2017	Other services to the public	71	10
2017	None of the above	61	39

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Communications or public affairs	3	47	20	11	6	13	33
2018	Science and technology	18	56	19	4	1	2	162
2018	Administration and operations	7	60	11	6	8	8	47
2018	Human resources	0	80	20	0	0	0	15
2018	Financial management	12	47	29	0	0	12	17
2018	Information technology	7	51	18	4	0	20	28
2018	Project management	25	43	27	0	0	5	21
2018	None of the above	8	44	30	6	4	8	30
2017	Communications or public affairs	5	69	10	10	0	5	19
2017	Science and technology	24	59	9	4	0	4	228
2017	Library services	12	59	29	0	0	0	16
2017	Administration and operations	19	60	8	8	5	0	59
2017	Human resources	6	81	6	0	0	8	16
2017	Financial management	23	66	4	4	0	4	27
2017	Information technology	13	68	13	3	0	3	30
2017	Project management	19	59	10	12	0	0	30
2017	Other services to the public	80	20	0	0	0	0	10
2017	None of the above	35	45	12	5	3	0	39

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	77	23	33
2018	Science and technology	64	36	169
2018	Administration and operations	55	45	51
2018	Human resources	69	31	16
2018	Financial management	77	23	17
2018	Information technology	68	32	28
2018	Project management	70	30	21
2018	None of the above	45	55	30

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	67	0	8	7	0	0	18	83	8	27
2018	Compliance, inspection and enforcement	56	16	12	0	0	3	14	86	0	15
2018	Communications or public affairs	60	8	10	11	4	0	7	73	16	64
2018	Security	39	13	5	4	8	21	9	75	17	19
2018	Science and technology	74	6	3	2	1	1	14	93	3	869
2018	Library services	57	7	5	7	2	4	17	81	13	29
2018	Legal services	71	0	0	9	0	0	20	89	11	10
2018	Administration and operations	71	12	8	0	3	1	6	88	3	171
2018	Human resources	50	11	5	8	10	0	17	73	21	62
2018	Financial management	70	2	7	2	4	2	12	85	8	46
2018	Information management	46	22	0	6	12	0	15	80	20	19
2018	Information technology	63	12	6	4	6	0	8	82	12	84
2018	Evaluation	73	0	10	10	0	0	8	79	10	11
2018	Data sciences	55	25	9	0	9	4	0	82	9	15
2018	Policy	52	19	5	8	5	2	8	80	15	22
2018	Project management	55	15	9	3	5	0	13	81	8	101
2018	Other services to the public	68	9	3	0	2	5	13	94	3	40
2018	None of the above	60	11	9	3	2	6	10	84	5	111

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	19	19	23	18	13	3	5	41	34	33
2018	Science and technology	21	27	22	10	11	1	9	53	23	169
2018	Administration and operations	15	26	18	20	14	2	5	44	37	51
2018	Human resources	17	26	0	19	19	0	19	53	47	16
2018	Financial management	35	29	24	6	0	0	6	68	7	17
2018	Information technology	25	24	10	11	19	0	9	55	34	29
2018	Project management	18	25	24	4	14	5	10	51	21	21
2018	None of the above	6	40	14	13	15	0	12	52	32	30
2017	Communications or public affairs	11	31	6	37	5	0	11	47	47	19
2017	Science and technology	16	28	22	7	4	4	21	57	14	233
2017	Library services	26	30	22	11	0	0	11	62	13	17
2017	Administration and operations	14	38	8	10	5	3	22	70	19	60
2017	Human resources	28	26	10	12	12	0	11	61	28	18
2017	Financial management	33	26	11	8	4	0	19	73	14	27
2017	Information technology	10	31	20	3	16	7	13	51	25	30
2017	Project management	10	18	28	18	9	3	13	34	33	30
2017	Other services to the public	10	30	20	0	0	0	40	66	0	10
2017	None of the above	9	18	20	10	10	9	25	41	29	40

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	2	27	19	10	22	0	19	36	40	33
2018	Science and technology	12	17	23	10	13	4	21	39	30	172
2018	Administration and operations	3	14	16	23	24	4	16	22	58	52
2018	Human resources	6	12	19	6	31	6	18	25	49	16
2018	Financial management	18	12	35	12	6	0	17	36	22	17
2018	Information technology	17	8	19	11	12	12	21	37	34	29
2018	Project management	14	20	18	18	9	5	15	43	34	21
2018	None of the above	11	19	14	30	13	1	10	34	49	30
2017	Communications or public affairs	0	15	10	32	5	6	32	24	60	19
2017	Science and technology	10	21	21	7	4	7	30	50	17	233
2017	Library services	11	13	22	11	0	0	42	42	19	17
2017	Administration and operations	9	22	15	12	6	5	31	48	29	61
2017	Human resources	12	11	23	5	10	0	38	37	25	18
2017	Financial management	14	22	7	15	7	8	26	55	34	27
2017	Information technology	10	16	22	3	7	16	26	45	17	30
2017	Project management	3	15	25	12	9	6	28	28	33	30
2017	Other services to the public	10	10	20	0	0	0	60	49	0	10
2017	None of the above	9	13	15	12	15	12	24	35	43	40

Report a problem or mistake on this page

Date modified:: 2017-08-24

2018 Public Service Employee Survey Results by Theme for National Research Council Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Job fit and development

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Question 15. I can complete my assigned workload during my regular working hours.

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation