2018 Public Service Employee Survey Results by Theme for Canadian Environmental Assessment Agency by Question 78. Please indicate your occupational group and level. Occupational group and level - PM

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 38 38 10 10 5 0 0 76 14 21
2017 PM 41 46 9 0 4 0 0 87 4 24
2014 PM 29 48 14 0 10 0 0 76 10 21
2011 PM 20 40 20 13 7 0 0 60 20 15

Question 9. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 29 43 14 5 10 0 0 71 14 21
2017 PM 47 36 8 4 4 0 0 83 8 23

Question 10. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 52 33 10 0 5 0 0 86 5 21
2017 PM 45 46 5 0 4 0 0 91 4 24
2014 PM 57 33 10 0 0 0 0 90 0 21
2011 PM 47 40 0 13 0 0 0 87 13 15

Question 14. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 52 33 5 5 5 0 0 86 10 21
2017 PM 53 38 4 0 4 0 0 92 4 24
2014 PM 43 29 19 10 0 0 0 71 10 21
2011 PM 33 27 13 27 0 0 0 60 27 15

Question 43. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 48 33 10 5 5 0 0 81 10 21
2017 PM 37 51 8 0 4 0 0 88 4 24
2014 PM 38 19 33 10 0 0 0 57 10 21
2011 PM 27 27 27 20 0 0 0 53 20 15

Question 44. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 48 29 14 5 5 0 0 76 10 21
2017 PM 46 41 8 0 4 0 0 88 4 24
2014 PM 38 29 14 19 0 0 0 67 19 21
2011 PM 27 40 20 13 0 0 0 67 13 15

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 52 19 14 0 14 0 0 71 14 21
2017 PM 46 20 16 8 4 5 0 70 13 24
2014 PM 43 14 14 24 5 0 0 57 29 21
2011 PM 33 20 13 13 20 0 0 53 33 15
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 43 38 10 10 0 0 0 81 10 21
2017 PM 53 38 4 0 4 0 0 92 4 24
2014 PM 29 43 19 0 10 0 0 71 10 21
2011 PM 40 20 20 20 0 0 0 60 20 15

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 48 33 5 10 5 0 0 81 14 21
2017 PM 55 41 0 0 4 0 0 96 4 24
2014 PM 38 38 5 10 10 0 0 76 19 21
2011 PM 33 27 20 0 20 0 0 60 20 15

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 52 33 0 5 10 0 0 86 14 21
2017 PM 55 25 8 8 4 0 0 80 12 24
2014 PM 38 33 10 5 14 0 0 71 19 21

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 43 33 24 0 0 0 0 76 0 21
2017 PM 38 34 12 4 4 8 0 78 9 24
2014 PM 24 38 5 19 10 5 0 65 30 21
2011 PM 13 27 33 20 7 0 0 40 27 15

Question 30. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 33 48 10 10 0 0 0 81 10 21
2017 PM 33 38 20 0 4 4 0 75 4 24
2014 PM 19 29 29 19 5 0 0 48 24 21
2011 PM 7 47 20 7 13 7 0 57 21 15

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 14 48 24 14 0 0 0 62 14 21
2017 PM 33 26 16 12 4 8 0 65 18 24
2014 PM 10 33 33 5 14 5 0 45 20 21
2011 PM 0 40 40 13 7 0 0 40 20 15

Question 32. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 24 33 19 19 5 0 0 57 24 21
2017 PM 21 42 16 12 4 4 0 66 17 24
2014 PM 29 24 19 14 14 0 0 52 29 21
2011 PM 0 40 13 20 27 0 0 40 47 15
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 29 43 14 10 5 0 0 71 14 21
2017 PM 33 51 8 4 4 0 0 84 8 24
2014 PM 24 24 29 10 14 0 0 48 24 21
2011 PM 20 47 7 13 13 0 0 67 27 15

Question 7. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 19 48 14 10 10 0 0 67 19 21
2017 PM 25 59 8 4 4 0 0 84 8 24

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 24 19 29 10 5 14 0 50 17 21
2017 PM 16 30 13 8 4 29 0 65 17 24
2014 PM 5 33 24 24 5 10 0 42 32 21

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 43 43 0 5 10 0 0 86 14 21
2017 PM 55 25 12 0 4 0 4 83 4 24
2014 PM 33 38 10 10 10 0 0 71 19 21
2011 PM 27 27 13 13 20 0 0 53 33 15

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 38 48 0 14 0 0 0 86 14 21
2017 PM 37 38 13 8 4 0 0 75 12 24
2014 PM 38 33 10 10 10 0 0 71 19 21
2011 PM 20 40 20 7 7 0 7 64 14 15

Question 2. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 48 29 10 10 5 0 0 76 14 21
2017 PM 33 42 17 4 4 0 0 75 8 24
2014 PM 29 52 14 5 0 0 0 81 5 21
2011 PM 40 33 13 13 0 0 0 73 13 15

Question 3. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 29 57 0 10 5 0 0 86 14 21
2017 PM 41 46 5 8 0 0 0 87 8 24
2014 PM 33 48 10 5 5 0 0 81 10 21
2011 PM 27 60 7 7 0 0 0 87 7 15

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 24 43 14 5 14 0 0 67 19 21
2017 PM 25 51 8 12 4 0 0 76 16 24
2014 PM 24 38 10 19 10 0 0 62 29 21
2011 PM 20 33 13 0 27 7 0 57 29 15

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 33 14 14 24 14 0 0 48 38 21
2017 PM 17 34 0 29 8 13 0 58 42 24
2014 PM 10 5 14 24 48 0 0 14 71 21
2011 PM 13 13 13 13 47 0 0 27 60 15

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 29 48 10 10 5 0 0 76 14 21
2017 PM 53 30 4 8 4 0 0 84 12 24
2014 PM 14 43 10 19 14 0 0 57 33 21
2011 PM 27 27 27 13 7 0 0 53 20 15

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 52 29 5 5 10 0 0 81 14 21
2017 PM 45 42 4 4 4 0 0 88 8 24
2014 PM 24 43 10 10 14 0 0 67 24 21

Question 13. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 48 29 10 10 5 0 0 76 14 21
2017 PM 53 30 4 12 0 0 0 84 12 24
2014 PM 29 38 10 10 14 0 0 67 24 21
2011 PM 20 53 7 7 7 7 0 79 14 15

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 45 25 20 5 5 0 0 70 10 20
2017 PM 25 42 16 12 4 0 0 67 16 24

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 62 24 10 5 0 0 0 86 5 21
2017 PM 53 29 5 12 0 0 0 83 12 24
2014 PM 52 24 5 0 19 0 0 76 19 21
2011 PM 27 53 7 0 13 0 0 80 13 15

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 43 33 19 0 5 0 0 76 5 21
2017 PM 38 37 16 9 0 0 0 75 9 24
2014 PM 33 38 29 0 0 0 0 71 0 21
2011 PM 20 33 27 7 13 0 0 53 20 15

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 PM 29 14 57 21
2017 PM 17 42 41 24
2014 PM 43 24 33 21
2011 PM 67 20 13 15

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2011 PM 0 30 50 10 9999 10 10
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 38 43 10 10 0 0 0 81 10 21
2017 PM 45 42 8 4 0 0 0 88 4 24
2014 PM 43 38 0 14 5 0 0 81 19 21
2011 PM 13 67 7 0 13 0 0 80 13 15

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 29 57 14 0 0 0 0 86 0 21
2017 PM 29 59 4 8 0 0 0 88 8 24
2014 PM 24 38 19 10 10 0 0 62 19 21
2011 PM 13 33 27 13 13 0 0 47 27 15

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 10 5 57 19 5 0 5 25 15 21
2017 PM 0 17 45 17 8 4 8 29 20 24
2014 PM 5 10 48 19 19 0 0 38 14 21
2011 PM 13 13 60 7 7 0 0 13 27 15

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 10 14 24 33 14 0 5 50 25 21
2017 PM 4 8 30 22 29 4 4 55 13 24
2014 PM 10 14 33 29 14 0 0 43 24 21
2011 PM 13 13 13 47 7 7 0 57 29 15

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 10 33 29 14 10 0 5 25 45 21
2017 PM 8 26 29 13 20 4 0 35 36 24
2014 PM 14 38 29 14 5 0 0 19 52 21
2011 PM 20 13 40 20 7 0 0 27 33 15

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 5 5 48 24 14 0 5 40 10 21
2017 PM 4 13 37 30 16 0 0 46 17 24
2014 PM 5 19 29 24 19 0 5 45 25 21
2011 PM 7 0 60 27 7 0 0 33 7 15

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 14 14 29 24 14 0 5 40 30 21
2017 PM 8 17 25 17 33 0 0 50 25 24
2014 PM 14 19 33 19 10 0 5 30 35 21
2011 PM 36 14 36 7 7 0 0 14 50 14

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 10 19 29 19 19 0 5 40 30 21
2017 PM 8 13 24 34 12 0 8 50 23 24
2014 PM 0 14 43 14 19 0 10 37 16 21
2011 PM 13 27 13 27 7 7 7 38 46 15

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 14 10 38 33 0 0 5 35 25 21
2017 PM 0 26 33 17 20 4 0 39 27 24
2014 PM 14 14 43 14 14 0 0 29 29 21

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 57 19 10 10 5 0 0 76 14 21
2017 PM 45 41 5 4 4 0 0 87 8 24
2014 PM 48 29 5 10 10 0 0 76 19 21

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 48 38 10 5 0 0 0 86 5 21
2017 PM 62 26 8 0 4 0 0 88 4 24
2014 PM 43 33 10 10 5 0 0 76 14 21

Question 21. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 57 29 10 5 0 0 0 86 5 21

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 48 48 5 0 0 0 0 95 0 21
2017 PM 29 54 5 0 4 8 0 90 4 24
2014 PM 52 38 5 0 5 0 0 90 5 21

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 43 48 0 5 5 0 0 90 10 21
2017 PM 33 55 0 4 4 4 0 92 8 24
2014 PM 43 43 10 0 5 0 0 86 5 21
2011 PM 47 40 7 0 7 0 0 87 7 15

Question 42. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 43 43 0 14 0 0 0 86 14 21
2017 PM 41 51 4 0 4 0 0 92 4 24
2014 PM 48 43 5 0 5 0 0 90 5 21
2011 PM 40 47 7 7 0 0 0 87 7 15

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 52 24 10 10 5 0 0 76 14 21
2017 PM 29 38 4 12 4 9 4 77 19 24
2014 PM 33 38 14 10 5 0 0 71 14 21

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 24 24 24 14 14 0 0 48 29 21
2017 PM 21 38 25 4 4 8 0 64 9 24
2014 PM 43 29 14 10 5 0 0 71 14 21
2011 PM 20 40 27 13 0 0 0 60 13 15

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 52 24 19 5 0 0 0 76 5 21

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 38 10 19 14 10 5 5 53 26 21
2017 PM 16 8 17 29 8 13 9 31 47 24
2014 PM 24 14 24 24 14 0 0 38 38 21
2011 PM 0 27 33 27 13 0 0 27 40 15

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 10 29 14 14 0 29 5 57 21 21
2017 PM 12 12 9 12 0 41 13 53 27 24
2014 PM 14 19 10 10 5 24 19 58 25 21

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 19 52 24 5 0 0 0 71 5 21
2017 PM 17 29 17 8 4 21 4 61 16 24
2014 PM 38 24 14 10 5 10 0 68 16 21
2011 PM 27 40 7 7 13 7 0 71 21 15

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 PM 0 100 21

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 10 24 29 0 0 33 5 54 0 21
2017 PM 20 8 21 0 4 33 13 53 8 24
2014 PM 14 10 10 0 0 38 29 71 0 21

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 24 43 29 0 0 5 0 70 0 21
2017 PM 29 34 17 0 4 16 0 74 5 24
2014 PM 43 19 14 0 0 19 5 81 0 21
2011 PM 27 40 13 7 7 7 0 71 14 15
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 71 14 5 0 10 0 0 86 10 21
2017 PM 63 25 0 4 4 4 0 92 8 24

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 24 57 10 5 5 0 0 81 10 21
2017 PM 20 55 12 4 8 0 0 76 12 24

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 29 38 14 19 0 0 0 67 19 21
2017 PM 12 50 21 8 8 0 0 62 16 24

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 5 33 29 14 19 0 0 38 33 21
2017 PM 12 16 16 24 31 0 0 29 55 24

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 19 43 14 14 10 0 0 62 24 21
2017 PM 9 37 29 21 4 0 0 46 25 24

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 29 38 19 10 5 0 0 67 14 21
2017 PM 16 46 24 9 4 0 0 62 13 24

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 33 19 10 24 10 0 5 55 35 21
2017 PM 24 33 22 12 8 0 0 58 20 24

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 52 24 14 5 5 0 0 76 10 21
2017 PM 37 33 13 12 0 0 4 73 13 24

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 43 24 24 5 5 0 0 67 10 21
2017 PM 16 38 29 17 0 0 0 54 17 24

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 14 52 19 10 5 0 0 67 14 21
2017 PM 29 38 16 9 8 0 0 66 17 24

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 14 57 19 0 10 0 0 71 10 21
2017 PM 16 38 20 13 8 4 0 56 22 24

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 24 33 19 10 14 0 0 57 24 21
2017 PM 20 38 21 8 8 0 4 61 17 24

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 38 29 14 19 0 0 0 67 19 21
2017 PM 8 29 47 12 4 0 0 37 16 24

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 57 19 14 5 5 0 0 76 10 21
2017 PM 49 29 9 13 0 0 0 78 13 24

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 76 10 10 0 5 0 0 86 5 21

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 76 14 5 0 5 0 0 90 5 21
2017 PM 74 17 0 4 5 0 0 91 9 24

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 52 29 14 5 0 0 0 81 5 21
2017 PM 62 9 20 5 0 0 4 74 5 24

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 62 14 10 5 10 0 0 76 14 21
2017 PM 70 9 8 9 0 0 4 82 9 24

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 57 10 5 0 0 0 29 93 0 21
2017 PM 45 13 4 0 9 0 29 82 12 24

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 57 33 5 5 0 0 0 90 5 21
2017 PM 54 20 12 9 0 0 4 78 10 24

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 76 14 5 0 5 0 0 90 5 21
2017 PM 57 26 0 8 9 0 0 83 17 24

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 43 29 24 5 0 0 0 71 5 21
2017 PM 33 41 13 9 4 0 0 74 13 24

Question 63. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 10 33 48 0 10 0 0 43 10 21
2017 PM 0 33 33 26 8 0 0 33 34 24

Question 64. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 5 30 25 30 10 0 0 40 35 20
2017 PM 8 17 45 25 4 0 0 29 25 24
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 14 29 29 19 10 0 0 14 86 21
2017 PM 8 20 25 17 29 0 0 8 92 24

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Demographic
(%)
Total responses
2018 PM 28 18
2017 PM 24 22

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 PM 33 18
2017 PM 41 22

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 PM 22 18
2017 PM 18 22

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2018 PM 56 18
2017 PM 69 22

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2018 PM 0 18
2017 PM 14 22

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay

Survey year Demographic
(%)
Total responses
2018 PM 39 18

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Demographic
(%)
Total responses
2018 PM 56 18
2017 PM 35 22

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2018 PM 0 28 33 11 0 28 18
2017 PM 0 53 18 6 4 18 22

Question 70. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 PM 39 61 18

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 24 24 14 24 14 0 0 48 38 21

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 17 44 6 22 11 0 0 61 33 18
2017 PM 18 23 18 18 18 0 4 43 38 22

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 PM 6 6 28 17 44 0 0 11 61 18
2017 PM 9 0 9 23 55 0 4 9 81 22
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