2018 Public Service Employee Survey Results by Theme for Office of the Chief Electoral Officer by Question 89. Are you a member of a visible minority group?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 35 35 21 7 2 0 0 71 9 58
2018 Non-visible minority 39 44 10 6 1 0 0 83 7 299
2017 Visible minority 38 39 11 6 6 0 0 77 12 66
2017 Non-visible minority 38 43 11 5 3 0 0 81 8 361
2014 Visible minority 42 25 20 12 2 0 0 67 13 60
2014 Non-visible minority 29 48 11 8 4 0 0 77 13 362
2011 Visible minority 36 39 18 5 2 0 0 75 7 56
2011 Non-visible minority 30 41 14 8 6 0 0 71 14 355
2008 Visible minority 39 48 3 3 6 0 0 87 10 31
2008 Non-visible minority 30 43 13 10 3 0 0 73 14 230

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 38 39 17 5 2 0 0 76 7 59
2018 Non-visible minority 39 43 11 5 1 1 0 82 7 297
2017 Visible minority 33 39 12 11 6 0 0 72 17 66
2017 Non-visible minority 39 35 15 8 4 0 0 73 12 362

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 46 39 15 0 0 0 0 85 0 59
2018 Non-visible minority 59 31 6 2 1 0 0 90 4 296
2017 Visible minority 50 41 9 0 0 0 0 91 0 65
2017 Non-visible minority 56 33 9 1 1 0 0 89 2 362
2014 Visible minority 60 27 8 4 2 0 0 87 5 60
2014 Non-visible minority 62 28 6 3 1 0 0 90 4 362
2011 Visible minority 57 30 7 4 2 0 0 88 5 56
2011 Non-visible minority 52 35 9 3 1 0 0 88 3 357

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 36 41 21 2 0 0 0 78 2 59
2018 Non-visible minority 47 37 9 5 2 0 0 84 7 299
2017 Visible minority 47 33 8 10 2 0 0 80 12 65
2017 Non-visible minority 44 39 11 2 4 0 0 83 6 362
2014 Visible minority 44 30 20 3 3 0 0 73 7 60
2014 Non-visible minority 37 43 11 6 3 0 0 80 9 363
2011 Visible minority 46 39 9 5 0 0 0 86 5 56
2011 Non-visible minority 39 41 9 7 3 0 0 80 10 357
2008 Visible minority 32 52 6 3 6 0 0 84 10 31
2008 Non-visible minority 31 52 10 3 4 0 0 83 7 231

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 41 40 16 0 3 0 0 81 3 58
2018 Non-visible minority 48 29 14 6 2 1 0 78 8 298
2017 Visible minority 47 31 13 4 4 0 0 78 9 66
2017 Non-visible minority 39 40 14 5 3 0 0 79 8 360
2014 Visible minority 29 27 17 20 7 0 0 56 27 59
2014 Non-visible minority 28 43 15 8 5 1 0 72 12 363
2011 Visible minority 26 39 24 4 6 2 0 66 9 54
2011 Non-visible minority 28 37 17 12 6 1 0 65 18 356

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 43 37 12 5 4 0 0 79 9 58
2018 Non-visible minority 46 34 13 6 2 0 0 80 8 298
2017 Visible minority 45 35 13 3 4 0 0 80 7 66
2017 Non-visible minority 39 42 9 6 4 0 0 81 10 360
2014 Visible minority 38 18 17 24 4 0 0 56 27 59
2014 Non-visible minority 28 47 11 10 4 1 0 75 14 362
2011 Visible minority 30 45 16 4 5 0 0 75 9 56
2011 Non-visible minority 30 39 15 12 4 0 0 69 16 357
2008 Visible minority 23 35 19 16 6 0 0 58 23 31
2008 Non-visible minority 26 40 17 11 6 0 0 66 17 231

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 22 31 24 12 9 0 2 54 21 59
2018 Non-visible minority 43 23 15 9 6 1 1 69 16 299
2017 Visible minority 32 26 18 16 3 5 0 61 20 66
2017 Non-visible minority 37 23 20 10 6 4 1 63 16 361
2014 Visible minority 25 13 22 21 16 4 0 39 38 59
2014 Non-visible minority 28 27 16 11 11 6 1 59 24 363
2011 Visible minority 23 21 30 9 13 2 2 46 22 56
2011 Non-visible minority 29 24 16 15 12 3 1 55 28 358
2008 Visible minority 13 35 10 26 6 10 0 54 36 31
2008 Non-visible minority 23 26 19 17 12 2 0 51 30 231
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 53 33 10 2 2 0 0 87 3 59
2018 Non-visible minority 54 30 9 5 2 0 1 85 7 296
2017 Visible minority 40 41 8 6 1 1 2 84 8 66
2017 Non-visible minority 47 35 10 5 2 0 1 83 7 362
2014 Visible minority 42 28 15 2 9 3 2 73 11 60
2014 Non-visible minority 42 37 8 6 4 3 1 81 10 363
2011 Visible minority 38 41 11 2 5 2 2 81 7 56
2011 Non-visible minority 44 27 13 6 8 1 1 73 14 359
2008 Visible minority 39 16 29 3 10 3 0 57 13 31
2008 Non-visible minority 32 33 14 10 8 2 1 67 19 231

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 52 32 11 3 0 0 2 86 3 59
2018 Non-visible minority 51 32 9 6 2 0 0 83 8 296
2017 Visible minority 45 37 4 9 3 2 0 83 12 65
2017 Non-visible minority 43 38 8 8 3 0 0 81 11 362
2014 Visible minority 41 29 15 6 9 0 0 70 15 60
2014 Non-visible minority 41 35 10 8 4 1 0 77 13 363
2011 Visible minority 48 32 4 9 7 0 0 80 16 56
2011 Non-visible minority 38 35 9 9 8 1 1 74 18 359
2008 Visible minority 29 39 16 6 10 0 0 68 16 31
2008 Non-visible minority 29 31 14 16 9 1 0 60 26 231

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 52 32 9 4 3 0 0 84 7 59
2018 Non-visible minority 54 27 11 5 3 0 0 82 8 297
2017 Visible minority 55 21 15 4 5 0 0 76 9 65
2017 Non-visible minority 51 30 10 5 4 0 0 81 10 359
2014 Visible minority 51 25 7 8 9 0 0 76 17 60
2014 Non-visible minority 43 34 11 6 6 1 0 77 11 362

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 42 29 10 9 7 4 0 73 16 59
2018 Non-visible minority 37 35 11 6 4 6 0 77 11 300
2017 Visible minority 44 24 10 6 7 9 0 74 14 66
2017 Non-visible minority 31 37 14 10 4 4 0 71 14 362
2014 Visible minority 23 37 16 12 9 4 0 62 22 59
2014 Non-visible minority 26 38 15 11 6 4 0 67 17 362
2011 Visible minority 30 36 9 9 5 9 2 74 16 56
2011 Non-visible minority 26 35 17 12 7 4 0 63 19 358

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 43 30 18 5 4 0 0 73 9 57
2018 Non-visible minority 36 41 13 7 2 1 0 77 10 298
2017 Visible minority 33 31 17 10 4 5 0 67 15 66
2017 Non-visible minority 27 42 16 9 5 1 0 70 14 362
2014 Visible minority 24 38 19 8 11 0 0 63 19 59
2014 Non-visible minority 23 43 17 9 6 2 0 67 16 363
2011 Visible minority 35 33 17 7 7 0 0 69 15 54
2011 Non-visible minority 28 35 17 12 7 2 1 64 19 359
2008 Visible minority 26 32 23 6 10 3 0 60 17 31
2008 Non-visible minority 32 31 13 12 9 3 0 65 21 231

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 34 34 15 12 3 2 0 69 16 59
2018 Non-visible minority 24 39 16 10 4 7 0 67 16 300
2017 Visible minority 23 31 19 9 12 6 0 58 22 66
2017 Non-visible minority 16 41 19 13 7 4 0 60 21 361
2014 Visible minority 16 40 20 15 9 0 0 56 24 59
2014 Non-visible minority 16 36 21 15 7 5 0 54 24 363
2011 Visible minority 29 36 13 11 7 5 0 68 19 56
2011 Non-visible minority 13 40 21 15 6 4 0 56 23 358
2008 Visible minority 29 29 13 19 10 0 0 58 29 31
2008 Non-visible minority 15 37 17 19 7 4 0 55 27 230

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 33 35 18 9 3 2 0 69 12 58
2018 Non-visible minority 21 40 19 10 5 4 0 64 16 300
2017 Visible minority 23 38 21 9 3 6 0 65 13 66
2017 Non-visible minority 20 38 16 17 7 2 1 59 25 360
2014 Visible minority 22 31 22 15 7 4 0 54 23 59
2014 Non-visible minority 16 34 17 20 10 3 0 52 31 362
2011 Visible minority 27 35 16 15 5 2 0 63 20 55
2011 Non-visible minority 13 36 19 20 11 2 0 49 31 359
2008 Visible minority 17 30 23 23 7 0 0 47 30 30
2008 Non-visible minority 13 29 17 25 14 2 0 43 40 230
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 43 33 13 7 3 0 2 77 10 59
2018 Non-visible minority 40 38 13 7 3 0 0 78 9 299
2017 Visible minority 31 36 13 12 6 2 0 68 19 66
2017 Non-visible minority 33 38 14 10 5 0 0 72 14 362
2014 Visible minority 27 35 19 12 7 0 0 62 19 60
2014 Non-visible minority 27 37 16 12 7 0 0 65 19 363
2011 Visible minority 23 48 7 20 2 0 0 71 21 56
2011 Non-visible minority 27 42 11 12 7 0 0 70 19 357

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 37 47 14 2 0 0 0 85 2 59
2018 Non-visible minority 36 40 12 8 3 0 0 77 11 300
2017 Visible minority 29 42 9 17 3 0 0 71 20 66
2017 Non-visible minority 31 40 15 9 5 0 0 71 14 360

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 34 22 18 5 5 14 2 66 12 58
2018 Non-visible minority 18 27 17 13 7 14 4 55 24 297
2017 Visible minority 19 22 9 14 11 22 3 55 33 66
2017 Non-visible minority 17 24 17 13 8 16 5 51 28 361
2014 Visible minority 16 16 19 21 10 15 3 39 38 60
2014 Non-visible minority 13 24 18 17 12 14 2 44 34 363

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 59 28 9 2 2 0 0 87 4 59
2018 Non-visible minority 49 33 9 7 2 0 0 81 9 299
2017 Visible minority 31 51 6 6 6 0 0 82 12 66
2017 Non-visible minority 40 38 8 9 5 0 0 78 14 362
2014 Visible minority 42 30 10 13 5 0 0 71 19 60
2014 Non-visible minority 36 37 12 9 5 1 1 74 14 363
2011 Visible minority 41 41 5 7 4 0 2 84 11 56
2011 Non-visible minority 39 36 8 9 8 0 1 76 16 358
2008 Visible minority 29 32 16 10 13 0 0 61 23 31
2008 Non-visible minority 21 41 13 13 11 0 0 62 24 231

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 21 46 14 6 8 0 6 71 14 14
2018 Non-visible minority 31 31 11 11 1 5 10 73 14 86
2017 Visible minority 16 36 16 12 4 3 12 62 19 25
2017 Non-visible minority 23 36 15 9 4 4 10 67 15 123
2014 Visible minority 43 15 27 0 8 7 0 63 9 13
2014 Non-visible minority 23 36 16 8 5 4 9 67 15 130

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 45 32 13 7 1 0 2 79 8 59
2018 Non-visible minority 44 42 8 3 2 0 1 87 5 300
2017 Visible minority 36 49 11 4 0 0 0 85 4 66
2017 Non-visible minority 46 37 10 5 1 0 1 84 6 361
2014 Visible minority 33 44 8 5 10 0 0 77 15 60
2014 Non-visible minority 40 38 11 7 2 1 1 79 9 363
2011 Visible minority 36 45 9 9 2 0 0 80 11 56
2011 Non-visible minority 40 39 10 6 3 0 2 81 9 357
2008 Visible minority 23 29 26 16 6 0 0 52 23 31
2008 Non-visible minority 21 36 20 13 8 1 0 59 21 231

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 29 42 14 14 0 0 0 72 14 59
2018 Non-visible minority 44 39 9 6 2 0 0 83 8 300
2017 Visible minority 41 37 11 6 5 0 0 79 10 66
2017 Non-visible minority 40 40 11 6 3 0 0 80 9 362
2014 Visible minority 37 38 12 9 5 0 0 75 13 60
2014 Non-visible minority 33 46 10 8 3 0 0 79 11 362
2011 Visible minority 34 41 16 7 2 0 0 75 9 56
2011 Non-visible minority 37 41 11 7 4 0 0 78 11 356
2008 Visible minority 26 42 26 0 6 0 0 68 6 31
2008 Non-visible minority 32 43 13 8 4 0 0 75 12 231

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 36 38 13 10 3 0 0 74 13 59
2018 Non-visible minority 53 32 9 5 1 0 0 85 7 297
2017 Visible minority 35 48 6 7 3 0 0 83 11 66
2017 Non-visible minority 46 35 10 6 3 0 0 81 9 362
2014 Visible minority 45 30 13 8 3 0 0 75 12 60
2014 Non-visible minority 42 38 8 9 3 0 0 80 12 362
2011 Visible minority 39 36 18 5 2 0 0 75 7 56
2011 Non-visible minority 39 41 9 7 4 0 0 80 11 357
2008 Visible minority 42 32 19 3 3 0 0 74 6 31
2008 Non-visible minority 37 43 8 7 5 0 0 80 12 231

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 41 32 12 3 9 2 2 76 13 59
2018 Non-visible minority 36 37 14 8 3 1 1 74 11 301
2017 Visible minority 36 30 16 9 3 5 0 70 13 66
2017 Non-visible minority 43 36 8 6 3 4 0 82 9 360
2014 Visible minority 33 29 11 8 16 2 2 64 25 60
2014 Non-visible minority 42 33 8 7 5 3 1 78 13 363
2011 Visible minority 31 42 9 15 2 2 0 74 17 55
2011 Non-visible minority 36 36 13 8 5 0 2 73 13 358
2008 Visible minority 6 42 19 19 13 0 0 48 32 31
2008 Non-visible minority 13 32 21 19 14 1 0 45 34 231

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 26 24 16 15 14 4 2 53 30 59
2018 Non-visible minority 23 29 16 14 12 1 5 55 28 301
2017 Visible minority 22 29 12 12 18 4 3 55 32 66
2017 Non-visible minority 23 28 13 16 14 3 4 54 32 362
2014 Visible minority 13 26 13 18 27 2 2 40 46 60
2014 Non-visible minority 16 23 15 16 23 4 3 42 42 363
2011 Visible minority 22 20 15 22 22 0 0 42 44 55
2011 Non-visible minority 10 19 17 20 28 2 4 31 51 358
2008 Visible minority 10 29 23 13 26 0 0 39 39 31
2008 Non-visible minority 11 26 13 19 27 1 3 39 48 231

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 37 38 14 5 3 0 2 77 8 59
2018 Non-visible minority 38 39 12 6 4 0 1 78 10 295
2017 Visible minority 34 42 12 9 3 0 0 76 12 65
2017 Non-visible minority 36 40 12 5 5 0 1 77 10 362
2014 Visible minority 25 46 15 8 5 0 0 72 13 60
2014 Non-visible minority 28 43 13 10 5 0 0 71 16 363
2011 Visible minority 39 38 7 16 0 0 0 77 16 56
2011 Non-visible minority 30 44 11 7 7 0 1 75 14 355

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 50 25 13 5 7 0 0 75 11 59
2018 Non-visible minority 40 40 9 8 3 0 0 80 11 294
2017 Visible minority 33 46 8 8 4 0 2 80 12 65
2017 Non-visible minority 43 33 11 8 4 0 1 77 12 360
2014 Visible minority 32 34 20 8 5 0 2 66 14 60
2014 Non-visible minority 34 38 12 10 6 0 0 73 16 363

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 40 35 19 4 2 0 0 75 6 59
2018 Non-visible minority 42 36 13 7 1 0 0 78 8 298
2017 Visible minority 37 38 19 6 1 0 0 74 7 65
2017 Non-visible minority 39 37 15 5 3 0 0 77 8 362
2014 Visible minority 32 38 15 5 8 2 0 71 14 60
2014 Non-visible minority 30 44 14 8 4 0 0 74 12 363
2011 Visible minority 38 36 18 5 2 2 0 75 7 56
2011 Non-visible minority 37 40 13 6 2 1 0 78 8 359

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 31 35 20 9 0 5 0 70 9 58
2018 Non-visible minority 27 44 17 7 2 2 1 73 10 300
2017 Visible minority 23 35 26 4 7 5 0 61 12 66
2017 Non-visible minority 26 44 18 6 4 2 1 72 9 361

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 48 30 17 0 5 0 0 78 5 59
2018 Non-visible minority 55 28 8 6 1 0 1 84 8 298
2017 Visible minority 42 29 17 7 4 0 0 72 12 66
2017 Non-visible minority 44 35 10 7 3 1 1 80 10 361
2014 Visible minority 47 32 13 5 1 2 0 80 6 60
2014 Non-visible minority 32 40 13 7 4 2 2 75 12 362
2011 Visible minority 32 43 20 2 4 0 0 75 5 56
2011 Non-visible minority 38 40 10 7 3 0 1 80 10 356

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 52 35 7 2 4 0 0 88 6 59
2018 Non-visible minority 48 31 15 3 2 0 1 79 5 300
2017 Visible minority 48 33 12 3 4 0 0 81 7 66
2017 Non-visible minority 45 35 11 6 1 0 1 81 7 362
2014 Visible minority 50 33 12 3 2 2 0 84 4 60
2014 Non-visible minority 36 37 16 7 3 0 0 74 10 363
2011 Visible minority 54 36 11 0 0 0 0 89 0 56
2011 Non-visible minority 41 34 15 6 3 0 0 75 9 356
2008 Visible minority 26 61 6 6 0 0 0 87 6 31
2008 Non-visible minority 30 39 18 10 3 0 0 69 13 231

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Visible minority 39 20 41 59
2018 Non-visible minority 29 29 43 301
2017 Visible minority 25 31 44 66
2017 Non-visible minority 29 37 34 362
2014 Visible minority 40 21 39 60
2014 Non-visible minority 37 31 32 363
2011 Visible minority 41 20 39 56
2011 Non-visible minority 38 27 35 357

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Visible minority 0 30 45 4 21 0 23
2018 Non-visible minority 16 19 38 6 14 7 87
2017 Visible minority 0 6 81 0 13 0 17
2017 Non-visible minority 13 20 39 3 15 10 105
2014 Visible minority 0 17 79 4 9999 0 24
2014 Non-visible minority 11 21 49 4 9999 15 134
2011 Visible minority 0 13 70 4 9999 13 23
2011 Non-visible minority 10 13 60 7 9999 10 134
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 69 26 3 2 0 0 0 95 2 59
2018 Non-visible minority 54 40 4 1 0 0 0 94 2 299
2017 Visible minority 52 33 9 3 3 0 0 85 6 66
2017 Non-visible minority 46 39 8 5 2 0 0 85 7 362
2014 Visible minority 47 39 6 2 6 0 0 85 8 60
2014 Non-visible minority 44 40 10 3 1 1 0 85 5 363
2011 Visible minority 50 29 9 9 2 2 0 80 11 56
2011 Non-visible minority 43 42 8 3 3 1 0 85 6 359
2008 Visible minority 68 19 6 0 6 0 0 87 6 31
2008 Non-visible minority 45 35 11 5 3 0 0 80 9 230

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 46 38 12 2 2 0 0 85 3 59
2018 Non-visible minority 37 44 12 5 1 1 0 82 6 300
2017 Visible minority 36 43 10 6 3 2 0 80 9 66
2017 Non-visible minority 32 47 10 8 2 1 0 79 10 360
2014 Visible minority 34 36 18 10 2 0 0 70 12 60
2014 Non-visible minority 28 51 9 8 2 1 0 80 10 363
2011 Visible minority 38 34 9 20 0 0 0 71 20 56
2011 Non-visible minority 27 50 11 7 3 1 0 78 10 359

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 5 20 30 23 20 0 2 44 26 59
2018 Non-visible minority 6 21 43 22 7 0 0 29 27 300
2017 Visible minority 6 14 42 23 11 0 4 35 20 66
2017 Non-visible minority 5 23 42 16 9 0 4 27 30 361
2014 Visible minority 7 24 33 17 8 5 7 28 34 59
2014 Non-visible minority 10 28 39 16 6 1 1 23 38 363
2011 Visible minority 9 20 38 15 9 0 9 26 32 55
2011 Non-visible minority 11 22 41 17 6 0 3 24 34 359
2008 Visible minority 23 13 26 23 10 0 6 34 38 31
2008 Non-visible minority 12 33 34 12 6 1 2 19 46 231

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 14 7 22 23 33 0 2 57 20 59
2018 Non-visible minority 5 14 29 29 20 1 2 50 20 298
2017 Visible minority 12 7 23 33 14 3 8 52 22 65
2017 Non-visible minority 6 18 30 24 14 3 5 41 27 360
2014 Visible minority 7 19 21 21 15 5 12 44 31 58
2014 Non-visible minority 9 23 30 21 10 4 2 33 35 362
2011 Visible minority 2 16 25 31 11 4 11 49 21 55
2011 Non-visible minority 10 17 30 25 13 2 3 40 28 358
2008 Visible minority 16 13 26 26 13 0 6 41 31 31
2008 Non-visible minority 14 27 27 20 9 2 1 30 42 230

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 10 16 29 15 25 0 4 42 28 59
2018 Non-visible minority 8 21 32 26 11 2 1 38 29 299
2017 Visible minority 7 18 34 17 21 2 2 39 26 66
2017 Non-visible minority 8 18 40 19 10 1 4 30 28 361
2014 Visible minority 16 18 21 14 12 5 13 31 42 59
2014 Non-visible minority 12 25 33 18 9 2 1 28 38 363
2011 Visible minority 13 20 25 14 9 11 9 29 40 56
2011 Non-visible minority 11 21 31 23 10 1 4 34 33 357
2008 Visible minority 10 29 29 16 6 3 6 25 43 31
2008 Non-visible minority 13 27 32 16 9 1 2 26 41 231

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 7 14 18 26 29 0 7 59 22 59
2018 Non-visible minority 4 14 28 34 18 1 1 53 19 299
2017 Visible minority 3 18 22 28 25 2 2 55 22 66
2017 Non-visible minority 4 14 32 31 15 1 4 48 19 357
2014 Visible minority 5 16 29 17 22 5 7 44 24 59
2014 Non-visible minority 5 19 34 29 11 2 1 41 24 362
2011 Visible minority 2 11 35 29 15 2 7 48 14 55
2011 Non-visible minority 3 15 32 35 13 0 3 49 18 358
2008 Visible minority 6 16 32 35 0 0 10 39 25 31
2008 Non-visible minority 9 16 39 27 7 1 1 35 25 231

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 7 16 22 23 27 2 3 53 25 59
2018 Non-visible minority 10 18 27 22 20 2 2 44 28 297
2017 Visible minority 8 15 35 13 24 1 3 39 24 65
2017 Non-visible minority 8 17 29 24 14 1 7 42 27 361
2014 Visible minority 3 21 30 18 16 5 7 38 27 59
2014 Non-visible minority 13 25 29 18 10 2 4 29 40 363
2011 Visible minority 7 13 32 21 14 2 11 41 22 56
2011 Non-visible minority 10 22 30 22 12 1 3 36 33 357
2008 Visible minority 17 13 30 33 0 0 7 36 32 30
2008 Non-visible minority 10 19 35 22 10 1 3 33 30 230

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 12 13 25 12 29 5 5 45 28 59
2018 Non-visible minority 10 22 28 23 13 3 1 38 33 298
2017 Visible minority 15 11 22 19 15 10 8 41 31 66
2017 Non-visible minority 12 26 22 21 11 3 5 35 41 361
2014 Visible minority 8 13 18 25 13 12 10 49 27 59
2014 Non-visible minority 9 20 28 25 12 4 2 40 31 363
2011 Visible minority 0 11 39 19 19 4 9 43 13 54
2011 Non-visible minority 7 15 26 28 15 3 6 48 24 357
2008 Visible minority 6 23 29 19 10 3 10 33 33 31
2008 Non-visible minority 13 32 23 16 10 3 4 27 48 231

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 14 11 28 23 20 0 4 45 26 59
2018 Non-visible minority 8 16 38 22 13 3 1 36 25 298
2017 Visible minority 10 20 33 18 12 3 3 33 32 66
2017 Non-visible minority 5 20 39 21 9 2 4 32 27 361
2014 Visible minority 19 12 23 14 19 3 10 37 36 58
2014 Non-visible minority 11 21 35 16 12 3 2 29 34 363

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 50 33 3 8 3 2 0 85 12 58
2018 Non-visible minority 48 33 8 6 3 2 0 83 9 299
2017 Visible minority 48 33 9 6 4 0 0 81 10 66
2017 Non-visible minority 53 29 7 7 3 0 0 83 10 361
2014 Visible minority 42 26 8 10 14 0 0 68 24 60
2014 Non-visible minority 44 32 9 9 5 1 1 77 14 362

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 53 34 6 5 0 2 0 88 5 59
2018 Non-visible minority 55 34 6 3 1 1 0 89 5 300
2017 Visible minority 49 35 8 7 1 0 0 83 9 65
2017 Non-visible minority 53 35 5 5 2 0 0 89 6 362
2014 Visible minority 39 36 10 10 3 2 0 76 14 60
2014 Non-visible minority 45 38 10 5 3 0 0 82 7 362

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 43 41 13 2 0 2 0 85 2 59
2018 Non-visible minority 49 37 10 2 2 0 0 86 4 299

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 45 32 19 2 3 0 0 76 5 59
2018 Non-visible minority 46 34 11 3 0 6 0 85 4 300
2017 Visible minority 36 37 17 6 3 0 2 74 9 66
2017 Non-visible minority 42 35 13 4 2 3 1 80 7 361
2014 Visible minority 38 32 14 11 4 2 0 71 15 60
2014 Non-visible minority 41 35 11 4 2 6 0 81 7 363

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 41 45 8 2 0 3 0 89 2 59
2018 Non-visible minority 49 37 11 1 1 1 0 87 2 299
2017 Visible minority 50 29 14 5 1 0 0 80 6 66
2017 Non-visible minority 40 44 11 2 1 2 1 86 3 360
2014 Visible minority 35 32 18 10 3 2 0 68 13 60
2014 Non-visible minority 36 41 12 4 3 4 0 80 8 363
2011 Visible minority 32 41 20 4 2 2 0 75 5 56
2011 Non-visible minority 38 39 13 5 3 2 1 79 7 358

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 56 32 10 0 2 0 0 88 2 59
2018 Non-visible minority 62 27 7 2 1 0 0 90 3 300
2017 Visible minority 54 33 10 1 1 0 0 87 3 66
2017 Non-visible minority 51 37 7 3 2 0 0 88 5 361
2014 Visible minority 36 34 21 8 0 0 0 70 8 60
2014 Non-visible minority 45 42 5 3 4 0 0 87 7 363
2011 Visible minority 45 41 9 4 2 0 0 86 5 56
2011 Non-visible minority 43 37 11 5 3 1 0 80 8 356
2008 Visible minority 43 37 10 3 7 0 0 80 10 30
2008 Non-visible minority 34 40 14 7 4 0 0 74 11 230

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 41 29 11 7 5 6 2 76 13 59
2018 Non-visible minority 31 33 13 10 4 3 5 70 16 300
2017 Visible minority 22 42 10 6 7 6 6 73 15 66
2017 Non-visible minority 34 28 13 8 5 6 6 71 15 362
2014 Visible minority 26 28 13 10 12 3 8 60 25 60
2014 Non-visible minority 31 31 11 12 6 5 4 68 19 362

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 35 29 19 7 8 2 2 66 15 59
2018 Non-visible minority 30 40 15 8 5 1 1 71 14 300
2017 Visible minority 31 38 15 1 2 11 2 79 3 66
2017 Non-visible minority 30 34 15 11 5 3 2 67 17 359
2014 Visible minority 18 33 24 10 10 3 2 54 21 60
2014 Non-visible minority 28 35 14 11 7 3 2 66 19 363
2011 Visible minority 41 30 7 11 7 0 4 74 19 56
2011 Non-visible minority 33 36 13 8 6 3 2 71 15 359
2008 Visible minority 35 23 19 3 13 6 0 62 17 31
2008 Non-visible minority 29 29 18 13 7 2 1 60 21 231

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 35 32 24 5 0 3 0 70 5 59
2018 Non-visible minority 35 41 14 7 2 1 0 77 9 301

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 26 17 27 10 10 7 3 48 23 59
2018 Non-visible minority 19 26 18 14 9 10 5 52 27 299
2017 Visible minority 15 24 15 14 12 16 4 49 32 66
2017 Non-visible minority 17 24 17 11 11 13 6 51 28 361
2014 Visible minority 11 21 13 15 24 12 3 38 47 59
2014 Non-visible minority 14 18 20 17 14 13 4 38 38 361
2011 Visible minority 23 20 21 16 9 9 2 48 28 56
2011 Non-visible minority 15 21 17 15 14 13 5 43 36 357

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 10 90 59
2018 Non-visible minority 12 88 300

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 16 14 18 2 3 34 13 56 10 59
2018 Non-visible minority 17 16 18 6 2 34 6 56 14 300
2017 Visible minority 19 15 12 3 5 35 12 64 14 66
2017 Non-visible minority 16 15 18 7 2 32 11 53 16 361
2014 Visible minority 8 23 19 5 8 23 13 49 21 59
2014 Non-visible minority 13 17 20 6 5 30 8 49 18 363

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 29 30 13 4 2 21 1 76 7 59
2018 Non-visible minority 31 31 16 6 3 12 1 71 10 300
2017 Visible minority 21 38 12 7 6 17 0 70 16 66
2017 Non-visible minority 25 30 18 7 3 14 3 66 12 361
2014 Visible minority 16 35 20 3 7 15 3 63 13 59
2014 Non-visible minority 23 31 20 4 6 15 1 64 12 363
2011 Visible minority 44 20 22 7 2 5 0 67 10 55
2011 Non-visible minority 40 35 13 4 3 4 0 79 8 356

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 9 91 58
2018 Non-visible minority 3 97 301

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 18 17 17 0 2 36 11 65 4 59
2018 Non-visible minority 18 16 18 3 1 38 8 61 7 299
2017 Visible minority 16 16 12 3 4 38 11 63 14 66
2017 Non-visible minority 16 14 17 3 2 37 11 58 9 361
2014 Visible minority 13 12 21 7 7 34 6 42 24 59
2014 Non-visible minority 14 15 20 2 2 38 8 54 8 363

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 29 34 11 4 2 19 1 79 7 59
2018 Non-visible minority 33 30 16 4 2 14 2 74 6 299
2017 Visible minority 23 24 17 6 4 23 2 63 14 65
2017 Non-visible minority 28 31 13 4 2 17 4 75 8 361
2014 Visible minority 20 35 19 4 5 14 3 66 11 59
2014 Non-visible minority 24 29 19 3 3 21 2 68 8 362
2011 Visible minority 36 36 13 9 0 7 0 77 10 56
2011 Non-visible minority 42 35 12 3 1 7 1 83 4 357
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 60 21 16 2 0 0 0 82 2 59
2018 Non-visible minority 61 23 9 3 2 1 0 85 5 294
2017 Visible minority 54 26 12 6 3 0 0 80 9 66
2017 Non-visible minority 57 29 8 3 3 1 0 86 6 362

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 23 41 21 7 0 7 0 69 8 57
2018 Non-visible minority 22 42 21 8 3 4 0 67 12 297
2017 Visible minority 25 30 24 10 2 8 1 61 13 66
2017 Non-visible minority 17 36 22 10 6 8 1 58 18 362

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 20 46 19 7 5 3 0 68 12 58
2018 Non-visible minority 23 43 20 9 3 2 0 67 13 301
2017 Visible minority 12 47 25 6 7 1 1 61 14 66
2017 Non-visible minority 19 42 19 11 6 3 0 64 17 359

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 49 22 14 8 3 0 3 73 12 59
2018 Non-visible minority 34 31 17 8 9 0 1 66 17 300
2017 Visible minority 37 18 17 17 7 3 1 57 25 66
2017 Non-visible minority 25 29 18 13 13 0 2 56 26 361

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 29 28 24 12 5 0 2 59 17 59
2018 Non-visible minority 24 27 29 13 7 0 1 51 21 299
2017 Visible minority 24 30 20 16 9 0 1 55 25 66
2017 Non-visible minority 24 27 26 13 9 0 1 51 22 361

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 43 17 21 10 7 0 2 61 18 59
2018 Non-visible minority 28 34 24 9 5 0 1 62 14 299
2017 Visible minority 33 21 17 12 15 1 1 55 27 66
2017 Non-visible minority 27 32 23 9 7 0 2 60 16 361

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 45 10 20 19 3 2 2 57 23 59
2018 Non-visible minority 28 26 22 14 10 0 1 54 24 298
2017 Visible minority 27 24 23 15 9 2 1 52 25 66
2017 Non-visible minority 23 29 21 14 11 1 2 54 25 360

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 56 18 11 5 6 0 3 77 12 59
2018 Non-visible minority 47 26 17 3 3 0 4 76 7 300
2017 Visible minority 46 30 10 4 3 0 6 81 8 66
2017 Non-visible minority 46 28 12 5 4 1 5 78 9 359

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 28 25 23 12 9 2 2 54 22 59
2018 Non-visible minority 38 26 21 7 7 0 1 65 14 300
2017 Visible minority 30 26 22 11 9 0 1 57 21 66
2017 Non-visible minority 35 32 18 10 4 0 1 68 14 362

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 39 21 28 9 0 0 4 62 9 58
2018 Non-visible minority 33 34 20 9 4 1 1 68 13 297
2017 Visible minority 33 22 20 16 6 0 3 57 23 66
2017 Non-visible minority 28 33 23 7 5 1 2 63 13 361

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 32 25 26 12 2 0 4 59 14 58
2018 Non-visible minority 28 31 24 14 3 0 0 60 16 298
2017 Visible minority 33 22 22 14 9 0 1 56 23 66
2017 Non-visible minority 24 29 28 13 4 0 1 54 17 361

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 42 23 17 17 0 0 2 66 18 58
2018 Non-visible minority 33 31 19 12 4 0 1 64 17 297
2017 Visible minority 34 20 19 13 12 0 1 55 26 65
2017 Non-visible minority 29 32 21 12 6 0 1 61 18 360

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 43 28 20 5 2 0 2 72 7 57
2018 Non-visible minority 42 30 18 5 3 0 0 73 9 295
2017 Visible minority 30 31 21 11 6 0 1 62 17 66
2017 Non-visible minority 39 30 20 7 3 1 1 70 9 360

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 71 12 6 7 2 0 2 84 9 58
2018 Non-visible minority 67 18 7 3 2 1 4 88 5 298
2017 Visible minority 62 20 8 2 6 0 3 84 8 66
2017 Non-visible minority 64 21 9 4 1 0 2 86 5 362

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 78 12 7 2 0 0 2 91 2 58
2018 Non-visible minority 82 8 3 1 1 0 5 95 2 296

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 63 16 9 3 4 0 5 83 7 58
2018 Non-visible minority 78 11 5 2 1 1 1 92 3 296
2017 Visible minority 57 15 8 6 9 1 3 76 16 64
2017 Non-visible minority 74 12 4 3 2 1 3 90 6 360

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 56 24 4 7 4 0 5 84 11 59
2018 Non-visible minority 54 31 8 4 2 0 1 86 7 299
2017 Visible minority 48 25 13 4 6 0 3 75 11 66
2017 Non-visible minority 52 32 8 3 3 0 2 85 6 360

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 53 25 8 5 4 0 5 82 9 59
2018 Non-visible minority 59 21 11 5 3 0 1 81 8 299
2017 Visible minority 48 25 7 3 12 0 5 76 16 66
2017 Non-visible minority 61 19 10 3 4 0 2 82 7 361

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 56 12 2 6 2 0 23 88 10 57
2018 Non-visible minority 59 10 7 1 0 0 23 90 2 297
2017 Visible minority 48 15 11 5 4 1 16 76 11 66
2017 Non-visible minority 58 14 6 2 1 1 19 89 4 359

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 67 14 8 3 0 0 7 87 4 59
2018 Non-visible minority 75 13 5 1 1 1 5 93 2 297
2017 Visible minority 62 20 6 2 1 0 9 89 4 65
2017 Non-visible minority 72 13 7 0 1 1 6 92 2 359

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 43 19 13 5 15 0 5 66 21 59
2018 Non-visible minority 59 14 9 6 9 0 3 75 16 299
2017 Visible minority 44 26 6 8 10 0 6 74 19 66
2017 Non-visible minority 51 18 11 6 9 1 3 72 16 361

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 51 22 15 0 7 0 5 76 7 59
2018 Non-visible minority 58 25 11 2 2 0 1 84 4 299
2017 Visible minority 52 29 9 6 1 0 3 84 7 66
2017 Non-visible minority 56 26 10 4 1 1 2 84 5 359

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 18 30 36 16 0 0 0 49 16 59
2018 Non-visible minority 17 38 31 11 2 0 0 55 14 301
2017 Visible minority 14 29 44 9 3 0 1 44 12 66
2017 Non-visible minority 12 37 34 12 5 0 0 49 17 362

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 7 12 45 24 13 0 0 36 19 58
2018 Non-visible minority 5 16 32 30 16 0 0 46 21 299
2017 Visible minority 7 19 53 13 6 0 1 20 26 65
2017 Non-visible minority 4 17 33 29 16 0 0 46 21 359
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 46 23 15 6 2 5 4 50 50 58
2018 Non-visible minority 41 31 17 4 5 1 0 42 58 300
2017 Visible minority 31 24 26 10 5 3 0 32 68 66
2017 Non-visible minority 34 23 22 8 6 5 2 37 63 362

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 11 26
2018 Non-visible minority 22 172
2017 Visible minority 28 43
2017 Non-visible minority 25 210

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 38 26
2018 Non-visible minority 27 172
2017 Visible minority 39 43
2017 Non-visible minority 25 210

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 26 26
2018 Non-visible minority 25 172
2017 Visible minority 21 43
2017 Non-visible minority 21 210

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 39 26
2018 Non-visible minority 38 172
2017 Visible minority 40 43
2017 Non-visible minority 50 210

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Visible minority 4 26
2018 Non-visible minority 5 172
2017 Visible minority 5 43
2017 Non-visible minority 2 210

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 27 26
2018 Non-visible minority 36 172

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Visible minority 31 26
2018 Non-visible minority 31 172
2017 Visible minority 30 43
2017 Non-visible minority 40 210

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Visible minority 5 58 20 5 8 5 24
2018 Non-visible minority 6 51 20 10 4 9 169
2017 Visible minority 5 48 27 7 4 8 41
2017 Non-visible minority 4 57 16 12 3 7 210

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 69 31 26
2018 Non-visible minority 66 34 170

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 53 15 5 7 3 3 13 82 12 59
2018 Non-visible minority 46 22 10 5 8 1 9 75 14 299

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 32 20 30 11 3 0 4 54 14 26
2018 Non-visible minority 33 28 13 11 7 2 6 66 19 172
2017 Visible minority 17 50 10 14 5 0 5 70 20 42
2017 Non-visible minority 20 33 11 14 9 2 11 61 26 214

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 20 16 18 0 15 4 26 52 22 26
2018 Non-visible minority 14 16 14 11 12 4 29 45 34 171
2017 Visible minority 9 25 10 7 21 5 23 48 39 43
2017 Non-visible minority 6 15 15 12 22 2 28 30 49 214
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