2018 Public Service Employee Survey Results by Theme for Parole Board of Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 36 9 3 4 0 0 85 7 101
2018 Does not provide services to public 42 39 9 6 4 0 0 81 10 225
2017 Provides services to public 44 42 4 9 2 0 0 85 10 111
2017 Does not provide services to public 43 42 8 3 4 0 0 85 7 253
2014 Provides services to public 46 35 10 4 5 0 0 81 10 97
2014 Does not provide services to public 39 44 9 5 4 0 0 83 9 211
2011 Provides services to public 56 30 7 4 4 0 0 86 7 107
2011 Does not provide services to public 50 36 7 2 5 0 0 86 7 192
2008 Provides services to public 49 41 4 6 1 0 0 89 7 111
2008 Does not provide services to public 40 44 10 4 2 0 0 84 6 157

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 46 9 5 7 0 0 79 12 99
2018 Does not provide services to public 36 37 8 10 8 0 0 74 18 226
2017 Provides services to public 32 37 8 14 10 0 0 69 23 111
2017 Does not provide services to public 35 35 12 9 9 0 0 70 18 252

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 59 33 6 2 1 0 0 91 3 98
2018 Does not provide services to public 58 30 7 3 1 0 0 88 5 226
2017 Provides services to public 59 33 6 0 2 0 0 92 2 110
2017 Does not provide services to public 67 26 5 1 2 0 0 92 3 251
2014 Provides services to public 81 15 3 0 1 0 0 96 1 96
2014 Does not provide services to public 70 22 7 1 0 0 0 92 1 211
2011 Provides services to public 75 20 3 1 1 1 0 95 2 106
2011 Does not provide services to public 72 25 1 0 1 0 0 97 2 192

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 41 7 4 1 0 0 89 4 99
2018 Does not provide services to public 42 41 7 7 3 0 0 83 10 226
2017 Provides services to public 46 41 7 5 2 0 0 87 6 110
2017 Does not provide services to public 52 35 7 4 2 0 0 87 6 250
2014 Provides services to public 54 36 6 1 2 0 1 91 3 97
2014 Does not provide services to public 50 37 6 4 3 0 0 87 7 211
2011 Provides services to public 55 34 5 3 4 0 0 88 6 107
2011 Does not provide services to public 52 38 4 4 3 0 0 89 7 192
2008 Provides services to public 57 38 4 1 1 0 0 95 2 111
2008 Does not provide services to public 50 43 4 2 1 0 0 94 3 157

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 25 13 10 7 0 0 70 17 101
2018 Does not provide services to public 41 30 14 8 6 1 0 71 15 225
2017 Provides services to public 36 31 13 13 7 0 0 67 20 111
2017 Does not provide services to public 43 26 19 5 6 0 0 69 12 252
2014 Provides services to public 31 35 13 14 7 0 0 66 21 96
2014 Does not provide services to public 39 34 14 4 7 1 0 74 12 211
2011 Provides services to public 41 28 17 6 7 0 0 70 13 107
2011 Does not provide services to public 48 29 9 7 6 1 0 78 13 192

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 31 13 7 6 0 0 73 13 101
2018 Does not provide services to public 41 35 10 7 6 1 0 77 13 223
2017 Provides services to public 34 35 13 14 5 0 0 69 19 111
2017 Does not provide services to public 42 31 13 5 6 1 0 75 12 254
2014 Provides services to public 34 37 14 10 5 0 0 71 15 97
2014 Does not provide services to public 39 38 12 6 5 0 0 77 11 211
2011 Provides services to public 43 30 14 6 6 0 0 73 12 107
2011 Does not provide services to public 47 33 7 7 6 0 0 81 12 192
2008 Provides services to public 41 32 12 11 3 1 0 75 14 111
2008 Does not provide services to public 47 34 9 6 4 0 0 80 10 158

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 30 14 11 6 0 1 68 18 101
2018 Does not provide services to public 36 23 20 7 8 5 2 63 17 225
2017 Provides services to public 33 23 19 10 11 5 0 58 22 111
2017 Does not provide services to public 40 24 12 12 7 3 2 67 20 252
2014 Provides services to public 42 23 10 14 8 3 0 67 23 97
2014 Does not provide services to public 39 26 12 10 8 3 1 68 19 211
2011 Provides services to public 42 22 21 3 9 2 1 66 13 107
2011 Does not provide services to public 45 22 14 8 6 4 1 71 15 192
2008 Provides services to public 36 23 5 14 7 9 5 69 24 111
2008 Does not provide services to public 39 27 14 8 8 4 0 70 16 158
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 26 14 7 3 2 1 76 10 100
2018 Does not provide services to public 45 32 9 7 4 2 0 79 11 226
2017 Provides services to public 39 33 12 9 6 2 0 73 15 111
2017 Does not provide services to public 49 29 10 7 4 1 1 79 11 253
2014 Provides services to public 47 20 11 7 9 4 1 71 17 97
2014 Does not provide services to public 43 29 12 8 5 3 1 75 13 211
2011 Provides services to public 40 25 19 9 4 2 0 67 14 106
2011 Does not provide services to public 50 29 8 7 6 0 0 79 13 192
2008 Provides services to public 43 26 13 8 6 3 1 72 15 111
2008 Does not provide services to public 47 26 12 5 8 2 1 75 13 155

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 31 19 9 2 3 1 69 11 101
2018 Does not provide services to public 42 34 9 9 5 1 0 77 14 225
2017 Provides services to public 41 30 12 12 4 1 0 72 16 111
2017 Does not provide services to public 45 31 13 5 5 1 1 77 10 254
2014 Provides services to public 40 27 7 12 11 2 0 69 24 97
2014 Does not provide services to public 43 33 11 8 5 0 1 77 13 211
2011 Provides services to public 38 29 15 10 7 1 0 68 17 106
2011 Does not provide services to public 50 22 9 14 5 0 0 72 18 192
2008 Provides services to public 41 32 8 10 8 1 0 74 18 111
2008 Does not provide services to public 47 32 7 6 8 0 0 79 14 155

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 31 10 5 4 1 1 81 9 101
2018 Does not provide services to public 42 37 7 6 7 0 0 80 13 226
2017 Provides services to public 48 28 9 7 6 0 1 77 13 111
2017 Does not provide services to public 54 26 9 6 5 0 0 81 11 253
2014 Provides services to public 51 24 8 3 12 0 1 76 16 96
2014 Does not provide services to public 50 25 12 7 4 1 0 76 11 211

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 29 18 5 6 3 0 70 11 102
2018 Does not provide services to public 37 31 13 8 8 3 0 71 16 224
2017 Provides services to public 38 30 17 7 7 0 0 68 14 111
2017 Does not provide services to public 31 35 13 8 8 4 0 69 17 254
2014 Provides services to public 31 31 14 7 13 4 0 65 21 97
2014 Does not provide services to public 31 35 13 9 8 4 0 69 18 211
2011 Provides services to public 32 27 19 12 9 1 0 59 22 107
2011 Does not provide services to public 28 34 16 9 10 4 0 64 19 192

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 29 16 8 10 0 0 67 18 102
2018 Does not provide services to public 31 35 11 11 9 2 0 67 21 223
2017 Provides services to public 32 32 15 11 11 0 0 63 21 111
2017 Does not provide services to public 29 33 10 16 9 1 0 64 26 254
2014 Provides services to public 28 28 18 13 11 1 0 57 25 97
2014 Does not provide services to public 26 37 16 9 10 2 0 64 20 211
2011 Provides services to public 35 27 17 10 12 0 0 61 22 107
2011 Does not provide services to public 35 34 12 9 9 1 0 69 19 192
2008 Provides services to public 30 27 14 17 11 1 1 58 28 111
2008 Does not provide services to public 34 36 10 10 8 2 0 71 18 157

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 30 16 14 10 4 0 59 24 102
2018 Does not provide services to public 22 36 17 13 9 3 0 60 23 222
2017 Provides services to public 24 28 19 18 10 2 0 53 28 111
2017 Does not provide services to public 24 31 15 15 11 5 0 57 27 254
2014 Provides services to public 25 25 19 16 12 3 0 52 29 97
2014 Does not provide services to public 21 41 18 9 9 2 0 64 18 211
2011 Provides services to public 30 33 13 10 12 3 0 65 22 107
2011 Does not provide services to public 20 41 15 13 7 4 0 64 20 192
2008 Provides services to public 23 31 16 14 14 3 0 56 28 111
2008 Does not provide services to public 20 43 13 11 7 4 0 67 19 157

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 30 19 12 11 3 0 57 24 101
2018 Does not provide services to public 22 39 15 14 9 1 0 62 23 223
2017 Provides services to public 17 36 15 20 12 0 0 53 32 111
2017 Does not provide services to public 23 33 14 15 11 2 1 58 27 253
2014 Provides services to public 22 33 9 17 17 2 0 57 35 97
2014 Does not provide services to public 19 40 13 14 9 3 0 61 25 210
2011 Provides services to public 30 33 11 12 14 1 0 63 26 107
2011 Does not provide services to public 20 44 12 12 9 3 0 66 21 192
2008 Provides services to public 21 38 8 14 18 2 0 60 32 111
2008 Does not provide services to public 25 41 15 11 8 1 0 66 19 158
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 34 10 11 8 0 0 71 19 101
2018 Does not provide services to public 29 38 11 13 9 0 0 67 22 225
2017 Provides services to public 31 37 12 9 11 0 0 68 20 111
2017 Does not provide services to public 33 36 8 15 8 1 0 69 23 253
2014 Provides services to public 26 39 5 12 16 0 1 66 28 96
2014 Does not provide services to public 30 36 13 11 9 0 0 66 20 211
2011 Provides services to public 31 30 11 18 11 0 0 61 28 107
2011 Does not provide services to public 29 43 12 9 7 0 1 72 16 192

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 38 11 8 4 0 0 78 11 100
2018 Does not provide services to public 46 38 7 5 3 0 1 84 9 225
2017 Provides services to public 49 32 8 8 3 0 0 81 11 111
2017 Does not provide services to public 39 46 6 7 2 0 0 85 9 251

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 22 19 24 12 12 0 37 41 100
2018 Does not provide services to public 16 19 19 14 15 13 3 42 35 226
2017 Provides services to public 13 23 19 18 14 12 2 41 38 111
2017 Does not provide services to public 13 22 16 18 15 13 2 42 39 253
2014 Provides services to public 15 22 18 16 15 10 4 43 36 97
2014 Does not provide services to public 12 20 16 24 13 14 2 38 43 210

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 35 19 7 1 1 1 72 9 101
2018 Does not provide services to public 35 38 12 9 6 0 0 73 15 225
2017 Provides services to public 38 38 10 8 4 1 1 77 12 111
2017 Does not provide services to public 41 40 7 7 5 0 1 81 12 254
2014 Provides services to public 41 33 10 4 10 1 0 75 14 97
2014 Does not provide services to public 37 33 10 12 6 0 1 71 19 211
2011 Provides services to public 34 34 11 6 14 1 0 69 20 107
2011 Does not provide services to public 41 31 11 10 7 0 1 72 17 192
2008 Provides services to public 35 33 9 10 10 1 2 70 20 111
2008 Does not provide services to public 41 35 8 6 9 1 0 76 16 155

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 69 25 0 6 0 0 0 94 6 16
2018 Does not provide services to public 37 36 12 2 2 5 7 83 4 42
2017 Provides services to public 40 43 0 17 0 0 0 83 17 17
2017 Does not provide services to public 39 29 6 11 2 8 5 78 15 52
2014 Provides services to public 33 52 15 0 0 0 0 85 0 12
2014 Does not provide services to public 51 31 7 3 2 2 2 86 6 45

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 41 10 12 5 2 0 72 17 101
2018 Does not provide services to public 30 47 9 8 5 0 0 78 13 226
2017 Provides services to public 23 53 10 11 3 0 0 76 14 110
2017 Does not provide services to public 34 39 9 15 4 1 0 73 18 253
2014 Provides services to public 26 39 14 13 7 0 0 65 21 97
2014 Does not provide services to public 27 48 9 9 6 0 0 75 15 210
2011 Provides services to public 38 32 9 15 6 0 0 70 21 107
2011 Does not provide services to public 30 41 11 11 5 0 1 72 16 192
2008 Provides services to public 34 42 5 10 8 0 1 77 18 111
2008 Does not provide services to public 35 45 10 8 3 0 0 80 11 157

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 36 5 5 2 0 0 88 6 101
2018 Does not provide services to public 48 33 13 5 2 0 0 80 7 226
2017 Provides services to public 54 30 10 5 1 0 0 83 6 111
2017 Does not provide services to public 54 32 9 2 3 0 0 86 5 253
2014 Provides services to public 56 28 9 5 2 0 0 84 8 97
2014 Does not provide services to public 45 40 8 3 4 0 0 85 7 211
2011 Provides services to public 56 30 4 4 4 2 0 87 8 107
2011 Does not provide services to public 51 35 8 3 2 0 0 87 5 192
2008 Provides services to public 53 37 5 5 0 0 0 90 5 111
2008 Does not provide services to public 50 31 15 3 1 0 0 82 4 157

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 35 6 5 2 0 0 88 7 100
2018 Does not provide services to public 57 31 7 3 2 0 0 88 5 226
2017 Provides services to public 65 22 3 8 2 0 0 87 9 111
2017 Does not provide services to public 60 26 6 6 3 0 0 85 9 253
2014 Provides services to public 63 26 6 2 2 0 0 89 5 97
2014 Does not provide services to public 52 34 8 2 4 0 0 87 6 209
2011 Provides services to public 55 35 3 5 2 1 0 91 6 107
2011 Does not provide services to public 54 34 9 1 2 0 0 87 3 192
2008 Provides services to public 57 33 5 4 2 0 0 90 5 111
2008 Does not provide services to public 47 44 4 3 1 0 0 91 4 157

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 28 11 14 13 7 0 59 29 102
2018 Does not provide services to public 26 28 20 12 11 4 0 56 24 225
2017 Provides services to public 20 33 18 16 6 5 1 57 24 111
2017 Does not provide services to public 32 29 14 12 8 3 2 64 21 254
2014 Provides services to public 21 24 23 15 13 4 0 47 29 97
2014 Does not provide services to public 22 39 15 11 10 2 1 63 22 211
2011 Provides services to public 33 29 15 13 9 1 1 63 22 107
2011 Does not provide services to public 28 36 13 11 7 3 1 68 19 192
2008 Provides services to public 22 27 14 16 18 1 2 50 35 111
2008 Does not provide services to public 31 39 11 16 3 1 0 71 19 157

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 26 12 16 17 6 1 51 35 102
2018 Does not provide services to public 17 24 19 15 17 3 6 44 35 227
2017 Provides services to public 17 25 18 15 17 3 5 45 35 111
2017 Does not provide services to public 21 23 16 17 17 3 4 47 36 253
2014 Provides services to public 14 20 18 17 27 1 3 35 46 97
2014 Does not provide services to public 19 22 16 19 18 1 4 43 39 210
2011 Provides services to public 24 30 9 19 11 0 7 57 33 107
2011 Does not provide services to public 17 28 20 10 16 2 8 50 28 191
2008 Provides services to public 9 23 14 20 23 1 10 36 47 111
2008 Does not provide services to public 22 35 13 17 10 0 3 59 28 157

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 39 20 10 6 0 0 64 17 99
2018 Does not provide services to public 28 41 13 12 5 0 1 70 17 226
2017 Provides services to public 32 34 10 15 9 0 1 66 24 110
2017 Does not provide services to public 34 35 12 12 5 0 1 70 18 251
2014 Provides services to public 31 30 13 10 16 0 0 61 26 97
2014 Does not provide services to public 31 43 9 11 5 0 1 74 17 211
2011 Provides services to public 40 31 11 13 4 1 0 71 18 107
2011 Does not provide services to public 41 37 9 7 5 0 0 79 11 192

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 31 23 11 7 0 0 59 18 99
2018 Does not provide services to public 29 37 15 9 9 0 0 66 18 225
2017 Provides services to public 28 37 13 15 6 0 1 65 22 110
2017 Does not provide services to public 35 34 13 10 7 0 1 70 17 251
2014 Provides services to public 33 28 16 9 14 0 0 61 23 97
2014 Does not provide services to public 37 34 12 12 5 0 0 71 17 211

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 42 8 6 8 0 1 78 14 99
2018 Does not provide services to public 34 39 12 8 5 0 1 74 14 227
2017 Provides services to public 36 36 10 12 6 0 0 72 18 110
2017 Does not provide services to public 40 37 13 6 4 0 0 77 10 251
2014 Provides services to public 36 33 15 10 6 1 0 69 16 97
2014 Does not provide services to public 38 41 9 7 5 0 0 80 12 210
2011 Provides services to public 55 27 9 4 4 0 0 82 9 106
2011 Does not provide services to public 49 34 7 5 5 0 0 83 10 190

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 34 20 9 8 2 0 62 17 102
2018 Does not provide services to public 25 36 17 9 8 5 1 65 18 225
2017 Provides services to public 18 40 18 10 7 6 0 62 19 111
2017 Does not provide services to public 29 32 19 6 9 5 1 64 16 253

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 26 13 6 7 0 0 74 13 101
2018 Does not provide services to public 42 40 9 5 4 0 0 82 9 225
2017 Provides services to public 41 33 11 9 6 0 0 74 14 111
2017 Does not provide services to public 47 32 11 6 3 0 0 80 9 252
2014 Provides services to public 40 35 12 3 9 1 0 76 12 97
2014 Does not provide services to public 40 37 13 5 4 0 0 78 10 211
2011 Provides services to public 45 29 14 8 4 0 0 74 12 107
2011 Does not provide services to public 48 29 9 8 6 0 1 78 14 191

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 31 21 12 4 0 0 63 16 101
2018 Does not provide services to public 35 27 26 7 5 0 0 62 12 226
2017 Provides services to public 31 40 14 10 5 0 0 71 15 111
2017 Does not provide services to public 38 34 19 4 4 0 2 73 8 253
2014 Provides services to public 37 26 19 10 5 1 1 65 16 97
2014 Does not provide services to public 46 29 16 7 2 0 0 75 9 211
2011 Provides services to public 45 25 12 8 10 0 0 70 17 107
2011 Does not provide services to public 35 39 15 7 5 0 0 73 12 191
2008 Provides services to public 31 30 23 7 9 0 1 61 16 111
2008 Does not provide services to public 32 38 15 8 6 0 0 71 14 157

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 27 32 41 102
2018 Does not provide services to public 23 38 40 226
2017 Provides services to public 27 36 37 111
2017 Does not provide services to public 25 39 36 252
2014 Provides services to public 25 42 33 97
2014 Does not provide services to public 24 40 36 211
2011 Provides services to public 36 37 27 107
2011 Does not provide services to public 27 45 28 192

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 17 9 47 8 9 12 28
2018 Does not provide services to public 21 11 43 5 8 11 54
2017 Provides services to public 30 13 32 5 11 8 28
2017 Does not provide services to public 23 13 43 7 8 6 63
2014 Provides services to public 4 21 53 8 9999 13 24
2014 Does not provide services to public 23 18 45 4 9999 10 53
2011 Provides services to public 18 20 35 10 9999 18 40
2011 Does not provide services to public 26 25 33 3 9999 12 55
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 34 7 1 0 0 0 92 1 97
2018 Does not provide services to public 62 31 6 2 0 0 0 92 2 227
2017 Provides services to public 60 29 5 3 2 0 0 89 6 111
2017 Does not provide services to public 61 30 6 0 2 0 0 91 3 253
2014 Provides services to public 63 29 3 1 4 0 0 92 5 97
2014 Does not provide services to public 54 34 8 2 1 1 0 88 4 211
2011 Provides services to public 62 29 7 1 1 0 0 91 2 107
2011 Does not provide services to public 58 36 4 1 1 0 0 93 2 192
2008 Provides services to public 76 20 2 2 1 0 0 95 3 111
2008 Does not provide services to public 60 34 5 1 0 0 0 94 1 157

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 40 11 8 3 0 0 78 11 102
2018 Does not provide services to public 32 45 15 5 2 0 0 77 8 226
2017 Provides services to public 33 43 16 5 3 0 0 76 8 111
2017 Does not provide services to public 41 37 14 4 4 0 0 78 8 254
2014 Provides services to public 37 33 14 4 10 2 0 71 14 97
2014 Does not provide services to public 34 47 11 4 3 1 0 82 7 211
2011 Provides services to public 43 39 9 5 4 0 0 81 10 107
2011 Does not provide services to public 34 42 12 8 4 0 0 76 12 191

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 21 36 20 10 2 1 31 32 100
2018 Does not provide services to public 9 19 34 24 10 2 2 35 29 226
2017 Provides services to public 9 26 33 19 11 0 3 30 36 111
2017 Does not provide services to public 6 19 34 23 12 2 4 37 26 254
2014 Provides services to public 14 15 27 27 15 0 3 43 30 97
2014 Does not provide services to public 8 19 34 23 15 0 1 38 27 211
2011 Provides services to public 9 18 29 29 12 0 3 43 27 107
2011 Does not provide services to public 8 18 30 26 15 0 3 42 27 190
2008 Provides services to public 5 22 29 27 14 1 2 43 28 111
2008 Does not provide services to public 5 21 32 29 11 1 1 41 26 157

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 22 23 28 10 2 2 39 37 101
2018 Does not provide services to public 16 21 25 21 13 3 1 35 39 226
2017 Provides services to public 5 25 31 19 13 0 5 34 32 111
2017 Does not provide services to public 10 18 25 24 17 2 3 44 30 250
2014 Provides services to public 12 11 32 24 14 5 2 40 25 97
2014 Does not provide services to public 9 13 29 29 19 0 1 48 23 210
2011 Provides services to public 10 13 35 14 21 2 5 38 25 107
2011 Does not provide services to public 9 15 20 26 25 0 4 54 25 190
2008 Provides services to public 10 20 23 20 23 2 3 45 31 110
2008 Does not provide services to public 8 12 24 32 21 1 2 54 21 156

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 20 25 25 17 2 5 45 28 101
2018 Does not provide services to public 7 17 23 24 17 4 7 46 27 226
2017 Provides services to public 10 13 21 27 19 2 8 51 26 111
2017 Does not provide services to public 5 9 29 26 18 4 8 50 17 253
2014 Provides services to public 7 14 27 23 20 5 3 47 23 97
2014 Does not provide services to public 7 12 25 25 21 2 7 51 22 210
2011 Provides services to public 4 7 28 30 21 1 9 57 13 107
2011 Does not provide services to public 5 10 22 28 28 1 5 60 16 190
2008 Provides services to public 4 6 28 34 22 1 5 60 11 111
2008 Does not provide services to public 3 7 23 39 21 3 4 64 11 155

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 10 38 28 16 0 4 46 14 100
2018 Does not provide services to public 4 15 25 37 16 2 1 55 19 224
2017 Provides services to public 6 12 27 28 20 1 6 51 20 111
2017 Does not provide services to public 5 8 34 28 19 1 4 50 14 252
2014 Provides services to public 7 10 26 33 21 1 2 56 17 97
2014 Does not provide services to public 2 9 27 34 24 1 2 60 12 210
2011 Provides services to public 5 12 26 32 21 1 5 55 18 107
2011 Does not provide services to public 3 8 26 33 25 1 4 61 12 190
2008 Provides services to public 6 10 26 28 25 1 4 56 17 111
2008 Does not provide services to public 3 8 35 32 18 1 2 52 12 154

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 17 34 10 14 3 4 25 38 101
2018 Does not provide services to public 18 23 29 14 13 1 1 28 42 226
2017 Provides services to public 18 22 21 20 13 0 5 35 43 110
2017 Does not provide services to public 16 21 24 19 18 1 2 38 38 252
2014 Provides services to public 17 25 29 13 9 2 4 24 45 97
2014 Does not provide services to public 13 22 31 15 17 0 2 33 35 211
2011 Provides services to public 15 15 26 23 17 1 4 42 31 107
2011 Does not provide services to public 12 17 33 17 16 1 3 35 30 191
2008 Provides services to public 11 18 32 18 16 3 3 36 30 111
2008 Does not provide services to public 10 19 25 24 17 1 3 43 31 155

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 23 27 17 7 4 2 26 45 101
2018 Does not provide services to public 16 22 29 19 8 4 2 29 40 225
2017 Provides services to public 6 23 35 18 10 3 5 30 32 111
2017 Does not provide services to public 14 19 24 23 12 4 4 38 36 253
2014 Provides services to public 19 15 29 16 14 3 2 33 36 97
2014 Does not provide services to public 9 24 27 24 14 0 2 39 34 211
2011 Provides services to public 8 16 33 22 17 0 5 41 25 107
2011 Does not provide services to public 12 22 29 19 12 2 4 33 36 191
2008 Provides services to public 16 23 26 18 12 2 3 31 42 111
2008 Does not provide services to public 12 20 35 22 8 1 2 31 33 155

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 21 28 23 12 2 3 37 33 101
2018 Does not provide services to public 8 15 33 25 11 4 4 40 25 226
2017 Provides services to public 17 15 20 22 15 3 7 41 36 111
2017 Does not provide services to public 9 15 30 23 17 3 4 42 26 252
2014 Provides services to public 17 17 31 19 15 1 1 34 34 96
2014 Does not provide services to public 6 18 30 25 16 1 4 43 26 210

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 24 12 13 7 0 0 67 20 101
2018 Does not provide services to public 45 31 8 8 7 0 0 77 16 225
2017 Provides services to public 33 33 8 12 14 0 0 66 26 111
2017 Does not provide services to public 44 26 10 12 7 1 0 71 19 253
2014 Provides services to public 40 23 8 9 20 0 0 64 29 97
2014 Does not provide services to public 47 27 10 8 9 0 0 73 17 210

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 39 7 9 3 0 0 80 12 101
2018 Does not provide services to public 48 34 6 6 5 0 0 83 11 225
2017 Provides services to public 33 42 7 16 2 0 0 75 18 111
2017 Does not provide services to public 42 37 7 7 7 0 0 80 14 252
2014 Provides services to public 36 36 15 8 4 0 0 73 12 96
2014 Does not provide services to public 43 41 7 6 3 0 0 84 9 210

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 33 17 9 3 1 0 71 13 101
2018 Does not provide services to public 38 39 11 6 5 0 0 78 11 226

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 33 10 8 6 2 0 75 15 102
2018 Does not provide services to public 42 33 13 6 3 3 1 77 9 225
2017 Provides services to public 44 33 14 4 6 0 0 76 10 110
2017 Does not provide services to public 48 29 11 3 4 4 0 81 8 254
2014 Provides services to public 48 22 17 5 4 4 0 73 9 97
2014 Does not provide services to public 45 31 10 5 3 4 1 81 8 210

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 28 13 8 3 1 1 75 12 101
2018 Does not provide services to public 37 40 11 7 4 1 0 78 11 224
2017 Provides services to public 42 33 16 7 2 0 0 75 9 110
2017 Does not provide services to public 43 34 13 4 4 1 0 78 9 254
2014 Provides services to public 48 27 12 6 6 1 0 75 12 97
2014 Does not provide services to public 44 35 12 6 2 0 0 80 8 211
2011 Provides services to public 43 37 6 11 3 0 0 80 14 107
2011 Does not provide services to public 45 37 8 6 3 2 0 83 9 191

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 31 7 5 4 0 0 84 8 102
2018 Does not provide services to public 48 35 7 8 3 0 0 83 10 225
2017 Provides services to public 45 33 12 5 5 0 0 78 10 110
2017 Does not provide services to public 53 31 6 7 3 0 0 84 10 254
2014 Provides services to public 49 29 8 5 9 0 0 78 14 97
2014 Does not provide services to public 57 31 6 4 2 0 0 88 6 211
2011 Provides services to public 51 32 6 4 6 0 0 83 11 107
2011 Does not provide services to public 59 25 7 5 4 0 0 84 10 191
2008 Provides services to public 45 31 8 10 6 0 0 76 16 111
2008 Does not provide services to public 49 35 8 6 3 0 0 84 9 158

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 33 20 10 10 5 1 58 20 101
2018 Does not provide services to public 26 30 16 9 10 7 3 61 21 226
2017 Provides services to public 22 26 13 17 17 3 2 51 35 111
2017 Does not provide services to public 24 27 13 17 10 6 3 56 30 252
2014 Provides services to public 29 27 17 6 17 2 2 59 24 97
2014 Does not provide services to public 28 32 13 13 9 2 2 63 23 211

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 28 10 12 6 1 1 71 18 101
2018 Does not provide services to public 36 39 9 8 6 2 1 77 14 224
2017 Provides services to public 40 33 10 10 7 0 0 74 16 111
2017 Does not provide services to public 45 30 9 8 4 4 0 78 13 254
2014 Provides services to public 44 32 6 2 12 2 1 79 15 97
2014 Does not provide services to public 42 35 10 7 2 4 0 81 9 211
2011 Provides services to public 42 24 12 15 5 1 0 67 21 107
2011 Does not provide services to public 40 30 11 7 8 4 0 72 16 190
2008 Provides services to public 45 25 8 14 5 1 1 72 20 111
2008 Does not provide services to public 41 29 11 8 6 4 1 74 14 157

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 35 16 7 7 0 0 71 13 101
2018 Does not provide services to public 35 32 18 10 5 0 1 67 15 225

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 24 14 9 16 7 2 56 29 102
2018 Does not provide services to public 23 23 17 13 9 11 3 54 26 226
2017 Provides services to public 18 23 18 17 17 3 3 44 36 111
2017 Does not provide services to public 24 22 16 14 14 9 3 51 31 253
2014 Provides services to public 21 18 16 16 20 6 3 42 40 97
2014 Does not provide services to public 17 28 16 12 15 8 4 51 31 211
2011 Provides services to public 22 24 19 15 12 3 5 50 29 107
2011 Does not provide services to public 21 22 15 15 14 5 8 49 33 190

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 22 78 102
2018 Does not provide services to public 11 89 224

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 79 23
2018 Does not provide services to public 58 26

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 23
2018 Does not provide services to public 67 26

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 23
2018 Does not provide services to public 0 26

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 23
2018 Does not provide services to public 28 27

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 23
2018 Does not provide services to public 52 27

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 23
2018 Does not provide services to public 44 27

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 51 23
2018 Does not provide services to public 58 27

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 23
2018 Does not provide services to public 31 27

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 23
2018 Does not provide services to public 63 27

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 23
2018 Does not provide services to public 51 27

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 23
2018 Does not provide services to public 0 27

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 23
2018 Does not provide services to public 60 27

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 54 22
2018 Does not provide services to public 65 27

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 22
2018 Does not provide services to public 30 27

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 22
2018 Does not provide services to public 18 27

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 19
2018 Does not provide services to public 34 25

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 19
2018 Does not provide services to public 0 25

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 64 19
2018 Does not provide services to public 42 25

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 19
2018 Does not provide services to public 0 25

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 28 23 14 9 13 3 46 27 100
2018 Does not provide services to public 17 18 24 7 6 23 6 49 17 224
2017 Provides services to public 16 24 21 8 15 12 4 48 27 111
2017 Does not provide services to public 24 12 18 10 9 23 5 50 25 254
2014 Provides services to public 23 12 16 9 15 19 5 46 32 97
2014 Does not provide services to public 16 24 21 7 8 19 5 53 20 211

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 37 15 7 9 5 0 67 17 101
2018 Does not provide services to public 33 28 19 7 5 6 2 66 13 224
2017 Provides services to public 30 30 17 8 13 2 1 61 21 111
2017 Does not provide services to public 35 27 18 9 5 5 2 66 15 252
2014 Provides services to public 29 20 22 8 10 10 1 55 21 97
2014 Does not provide services to public 31 28 19 7 8 8 0 63 16 211
2011 Provides services to public 40 32 13 9 4 2 0 73 13 107
2011 Does not provide services to public 41 30 13 6 5 5 0 75 11 192

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 15 85 99
2018 Does not provide services to public 6 94 224

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 58 13
2018 Does not provide services to public 43 12

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 13
2018 Does not provide services to public 0 12

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 13
2018 Does not provide services to public 0 12

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 12

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 12

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 12

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 43 14
2018 Does not provide services to public 36 12

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 0 11

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 0 11

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 0 11

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 19 28 9 5 16 6 46 17 102
2018 Does not provide services to public 21 13 27 3 3 27 7 51 8 226
2017 Provides services to public 21 24 19 1 11 21 3 60 15 111
2017 Does not provide services to public 26 12 20 4 4 27 7 58 12 254
2014 Provides services to public 20 16 21 7 5 25 7 52 17 97
2014 Does not provide services to public 17 17 24 3 3 27 9 53 9 211

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 31 16 7 6 7 2 68 14 102
2018 Does not provide services to public 36 26 22 4 3 8 1 68 8 226
2017 Provides services to public 39 29 14 3 9 6 0 72 13 111
2017 Does not provide services to public 41 24 17 3 4 9 2 73 8 254
2014 Provides services to public 30 25 23 7 4 9 1 62 12 96
2014 Does not provide services to public 32 26 19 4 2 14 3 69 8 210
2011 Provides services to public 41 33 17 3 2 4 0 78 5 106
2011 Does not provide services to public 48 28 12 4 2 7 0 81 6 192
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 35 8 4 3 0 0 85 7 99
2018 Does not provide services to public 51 30 9 4 4 1 1 83 8 226
2017 Provides services to public 48 34 5 5 7 0 1 83 12 111
2017 Does not provide services to public 60 22 9 3 5 1 1 84 7 254

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 38 8 8 3 2 0 81 11 100
2018 Does not provide services to public 46 36 11 6 1 0 0 82 7 223
2017 Provides services to public 41 34 16 6 4 0 0 75 9 111
2017 Does not provide services to public 37 44 9 6 3 2 0 82 9 254

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 34 15 16 11 0 0 58 27 98
2018 Does not provide services to public 31 30 17 10 11 1 0 62 21 224
2017 Provides services to public 16 37 16 17 10 4 0 55 29 110
2017 Does not provide services to public 22 38 17 11 10 2 1 61 21 254

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 22 25 15 15 0 0 45 30 102
2018 Does not provide services to public 25 24 18 16 16 0 1 49 33 225
2017 Provides services to public 33 22 20 13 10 1 1 56 24 111
2017 Does not provide services to public 26 24 17 12 15 1 5 53 29 254

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 21 36 15 14 0 0 36 28 102
2018 Does not provide services to public 12 27 20 20 18 1 1 40 39 225
2017 Provides services to public 16 24 26 18 16 0 0 40 34 110
2017 Does not provide services to public 13 28 25 15 17 0 2 42 32 254

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 27 30 8 7 0 2 53 16 101
2018 Does not provide services to public 23 32 21 16 7 1 1 55 24 224
2017 Provides services to public 26 33 22 14 4 0 1 59 18 109
2017 Does not provide services to public 24 32 21 10 7 1 5 60 18 254

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 25 23 21 17 0 0 40 38 101
2018 Does not provide services to public 19 20 22 14 23 1 0 40 37 223
2017 Provides services to public 22 26 14 16 20 0 1 48 37 110
2017 Does not provide services to public 16 23 24 16 18 1 3 40 35 253

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 23 22 5 5 1 6 65 11 102
2018 Does not provide services to public 46 20 12 8 5 2 7 72 15 224
2017 Provides services to public 46 13 15 8 6 0 12 67 16 110
2017 Does not provide services to public 42 17 16 4 6 1 15 69 12 254

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 21 34 9 10 0 0 48 18 102
2018 Does not provide services to public 30 26 20 16 8 1 0 57 24 224
2017 Provides services to public 30 31 24 14 1 0 0 61 15 111
2017 Does not provide services to public 29 28 24 8 8 0 3 59 17 254

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 35 17 12 5 1 3 64 18 101
2018 Does not provide services to public 30 31 19 9 8 2 0 63 18 225
2017 Provides services to public 30 33 21 8 5 0 3 64 13 111
2017 Does not provide services to public 32 30 17 9 5 3 4 67 15 253

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 33 18 14 8 0 0 59 23 100
2018 Does not provide services to public 28 32 21 10 6 2 1 62 17 225
2017 Provides services to public 23 31 24 12 10 0 1 54 21 111
2017 Does not provide services to public 26 36 18 10 5 2 3 66 15 254

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 30 24 6 3 0 3 66 9 101
2018 Does not provide services to public 37 31 20 6 4 1 1 70 10 223
2017 Provides services to public 35 27 23 10 3 0 1 63 14 108
2017 Does not provide services to public 37 35 10 8 5 0 4 76 13 254

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 37 25 4 8 0 1 62 12 101
2018 Does not provide services to public 25 34 23 10 6 0 1 60 16 225
2017 Provides services to public 31 31 19 14 5 0 0 62 20 111
2017 Does not provide services to public 31 30 18 9 6 2 4 64 16 254

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 20 10 7 6 0 4 77 13 100
2018 Does not provide services to public 54 25 12 2 3 0 2 82 5 224
2017 Provides services to public 49 17 19 6 6 1 2 68 12 111
2017 Does not provide services to public 52 24 12 5 2 0 4 79 8 252

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 70 12 7 0 3 0 8 89 3 101
2018 Does not provide services to public 71 17 4 1 1 2 5 94 2 225

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 59 13 12 2 11 1 2 74 13 101
2018 Does not provide services to public 70 11 6 3 3 2 4 87 7 225
2017 Provides services to public 67 10 9 7 5 1 2 79 12 111
2017 Does not provide services to public 71 10 8 3 3 2 4 86 6 253

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 20 13 5 8 0 4 73 13 102
2018 Does not provide services to public 50 32 9 5 3 0 1 83 8 223
2017 Provides services to public 48 28 13 8 1 1 1 78 9 111
2017 Does not provide services to public 49 29 11 4 4 0 3 81 8 253

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 14 11 6 9 0 6 73 16 102
2018 Does not provide services to public 56 21 10 6 5 0 1 79 11 221
2017 Provides services to public 62 14 10 8 3 2 1 78 12 109
2017 Does not provide services to public 58 21 8 6 3 1 3 82 10 253

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 9 10 2 1 0 27 82 4 101
2018 Does not provide services to public 52 8 3 2 0 0 34 92 3 222
2017 Provides services to public 52 10 2 3 0 2 31 92 5 111
2017 Does not provide services to public 55 10 3 0 1 0 31 95 1 250

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 23 11 4 5 1 5 79 9 102
2018 Does not provide services to public 66 22 4 1 0 1 6 95 1 224
2017 Provides services to public 65 21 10 2 0 0 3 88 2 110
2017 Does not provide services to public 67 18 4 1 1 0 9 93 2 253

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 13 13 5 9 0 5 71 16 102
2018 Does not provide services to public 69 12 4 4 6 0 5 86 10 224
2017 Provides services to public 52 17 17 6 6 0 2 71 12 110
2017 Does not provide services to public 64 14 5 5 6 0 6 83 12 253

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 33 16 1 3 1 4 80 4 102
2018 Does not provide services to public 45 33 15 3 2 0 2 80 5 223
2017 Provides services to public 62 26 8 2 0 0 2 90 2 111
2017 Does not provide services to public 50 28 12 3 1 0 5 83 4 252

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 28 41 10 10 0 0 40 20 101
2018 Does not provide services to public 15 29 33 14 7 1 1 45 21 226
2017 Provides services to public 8 28 42 16 4 1 1 37 20 111
2017 Does not provide services to public 12 31 39 11 6 0 0 43 17 254

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 21 48 14 7 0 0 21 31 99
2018 Does not provide services to public 9 30 32 20 8 0 1 28 40 222
2017 Provides services to public 10 20 43 18 7 1 2 26 30 110
2017 Does not provide services to public 11 19 37 22 9 0 1 32 30 254
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 32 17 8 14 0 0 29 71 102
2018 Does not provide services to public 34 26 20 10 9 0 1 35 65 225
2017 Provides services to public 34 28 17 11 7 1 2 35 65 111
2017 Does not provide services to public 32 22 19 10 12 3 2 34 66 253

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 72
2018 Does not provide services to public 27 148
2017 Provides services to public 22 69
2017 Does not provide services to public 24 160

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 72
2018 Does not provide services to public 35 148
2017 Provides services to public 35 69
2017 Does not provide services to public 30 160

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 20 72
2018 Does not provide services to public 30 148
2017 Provides services to public 25 69
2017 Does not provide services to public 20 160

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 72
2018 Does not provide services to public 40 148
2017 Provides services to public 33 69
2017 Does not provide services to public 48 160

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 72
2018 Does not provide services to public 7 148
2017 Provides services to public 2 69
2017 Does not provide services to public 7 160

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 72
2018 Does not provide services to public 34 148

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 72
2018 Does not provide services to public 37 148
2017 Provides services to public 37 69
2017 Does not provide services to public 41 160

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 7 49 15 17 4 8 64
2018 Does not provide services to public 5 44 21 9 1 20 136
2017 Provides services to public 8 52 22 8 3 7 65
2017 Does not provide services to public 7 48 22 11 4 9 153

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 40 60 69
2018 Does not provide services to public 34 66 147

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 12 11 10 10 0 10 66 22 101
2018 Does not provide services to public 39 18 14 13 11 0 5 60 25 226

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 30 11 14 16 1 9 55 32 71
2018 Does not provide services to public 21 28 16 16 11 1 8 53 29 147
2017 Provides services to public 18 18 21 14 10 4 15 45 30 69
2017 Does not provide services to public 23 28 12 11 17 2 7 56 30 159

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 12 13 22 31 6 12 19 65 71
2018 Does not provide services to public 2 9 12 23 43 6 5 13 74 146
2017 Provides services to public 4 7 17 8 38 4 22 15 62 69
2017 Does not provide services to public 2 7 14 15 47 4 11 11 73 161
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