2018 Public Service Employee Survey Results by Theme for Parole Board of Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	48	40	8	0	3	89	3	32
2018	Security	62	23	8	8	0	85	8	12
2018	Administration and operations	41	39	12	5	3	80	8	128
2018	Human resources	40	37	5	0	17	77	17	16
2018	Financial management	35	42	6	16	0	77	16	13
2018	Information management	57	35	4	4	0	92	4	20
2018	Other services to the public	53	38	9	0	0	91	0	18
2018	None of the above	32	48	9	4	6	80	10	40
2017	Communications or public affairs	44	46	3	7	0	90	7	30
2017	Security	40	54	6	0	0	94	0	11
2017	Administration and operations	35	47	10	4	4	83	7	138
2017	Human resources	39	38	6	11	6	77	17	18
2017	Financial management	57	31	6	6	0	88	6	18
2017	Information management	36	45	15	0	4	81	4	26
2017	Other services to the public	60	23	7	10	0	83	10	14
2017	None of the above	50	35	1	7	6	85	13	59
2014	Communications or public affairs	75	25	0	0	0	100	0	20
2014	Administration and operations	31	43	11	8	7	75	15	106
2014	Human resources	50	41	0	0	9	91	9	14
2014	Financial management	21	58	10	10	0	79	10	12
2014	Information management	30	55	10	5	0	86	5	20
2014	Other services to the public	44	38	7	6	4	83	10	31
2014	None of the above	46	37	11	2	4	83	6	58

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	39	43	11	0	7	82	7	31
2018	Security	54	23	15	8	0	77	8	12
2018	Administration and operations	37	42	5	7	10	78	16	127
2018	Human resources	35	20	37	9	0	55	9	16
2018	Financial management	32	62	0	6	0	94	6	13
2018	Information management	26	53	4	13	4	79	17	19
2018	Other services to the public	54	29	4	9	4	83	13	19
2018	None of the above	20	42	10	17	12	61	29	40
2017	Communications or public affairs	21	46	10	17	7	67	23	30
2017	Security	29	54	6	11	0	83	11	11
2017	Administration and operations	27	43	10	9	10	71	19	138
2017	Human resources	45	33	11	6	6	77	11	18
2017	Financial management	44	27	10	20	0	70	20	18
2017	Information management	32	34	16	15	4	66	18	26
2017	Other services to the public	43	30	7	10	10	72	21	14
2017	None of the above	46	25	10	3	16	71	19	58

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	67	25	6	0	3	91	3	31
2018	Security	77	8	8	8	0	85	8	12
2018	Administration and operations	58	31	9	1	1	88	3	127
2018	Human resources	41	36	5	9	9	77	17	16
2018	Financial management	52	32	16	0	0	84	0	13
2018	Information management	63	27	10	0	0	90	0	19
2018	Other services to the public	72	28	0	0	0	100	0	19
2018	None of the above	54	37	4	5	0	91	5	40
2017	Communications or public affairs	57	40	4	0	0	96	0	30
2017	Security	75	18	6	0	0	94	0	11
2017	Administration and operations	62	29	7	1	1	91	3	137
2017	Human resources	50	33	11	0	6	83	6	18
2017	Financial management	82	18	0	0	0	100	0	17
2017	Information management	59	30	7	0	4	89	4	26
2017	Other services to the public	93	7	0	0	0	100	0	14
2017	None of the above	69	27	1	1	1	96	3	59
2014	Communications or public affairs	85	15	0	0	0	100	0	20
2014	Administration and operations	62	27	8	2	1	89	3	106
2014	Human resources	64	27	9	0	0	91	0	14
2014	Financial management	52	27	21	0	0	79	0	12
2014	Information management	75	20	5	0	0	95	0	20
2014	Other services to the public	76	20	4	0	0	96	0	31
2014	None of the above	86	10	4	0	0	96	0	58

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	42	43	10	5	0	0	85	5	31
2018	Security	69	15	8	8	0	0	85	8	12
2018	Administration and operations	44	42	5	7	3	0	85	10	127
2018	Human resources	35	36	11	0	17	0	71	17	16
2018	Financial management	22	55	23	0	0	0	77	0	13
2018	Information management	49	46	0	4	0	0	96	4	19
2018	Other services to the public	69	26	5	0	0	0	95	0	19
2018	None of the above	27	50	9	14	0	0	77	14	40
2017	Communications or public affairs	54	39	7	0	0	0	93	0	30
2017	Security	65	29	6	0	0	0	94	0	11
2017	Administration and operations	45	41	8	4	2	0	85	7	136
2017	Human resources	50	33	6	6	6	0	83	11	18
2017	Financial management	77	12	11	0	0	0	89	0	17
2017	Information management	39	46	11	4	0	0	85	4	26
2017	Other services to the public	66	24	0	10	0	0	90	10	14
2017	None of the above	56	28	8	4	4	0	84	8	59
2014	Communications or public affairs	80	20	0	0	0	0	100	0	20
2014	Administration and operations	41	39	9	6	4	1	82	10	106
2014	Human resources	50	41	0	9	0	0	91	9	14
2014	Financial management	47	43	0	10	0	0	90	10	12
2014	Information management	36	50	9	0	5	0	86	5	20
2014	Other services to the public	56	33	7	0	3	0	90	3	31
2014	None of the above	57	32	6	3	2	0	89	6	58

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	28	39	12	12	10	0	0	66	22	32
2018	Security	62	23	8	8	0	0	0	85	8	12
2018	Administration and operations	47	26	13	7	7	1	0	73	14	129
2018	Human resources	49	29	14	9	0	0	0	77	9	16
2018	Financial management	45	39	10	0	6	0	0	84	6	13
2018	Information management	41	37	19	0	4	0	0	77	4	19
2018	Other services to the public	58	17	14	12	0	0	0	74	12	18
2018	None of the above	26	34	11	19	8	2	0	61	28	39
2017	Communications or public affairs	24	38	17	21	0	0	0	62	21	29
2017	Security	14	36	39	11	0	0	0	50	11	11
2017	Administration and operations	42	23	21	6	6	1	1	67	11	138
2017	Human resources	50	44	6	0	0	0	0	94	0	18
2017	Financial management	56	11	12	16	5	0	0	68	21	17
2017	Information management	52	27	18	4	0	0	0	78	4	26
2017	Other services to the public	49	24	17	10	0	0	0	72	10	14
2017	None of the above	44	26	8	6	15	0	0	70	22	60
2014	Communications or public affairs	53	11	22	5	9	0	0	63	14	19
2014	Administration and operations	31	38	12	10	8	0	0	69	18	106
2014	Human resources	30	50	20	0	0	0	0	80	0	14
2014	Financial management	47	32	10	0	10	0	0	79	10	12
2014	Information management	41	30	10	15	5	0	0	70	20	20
2014	Other services to the public	28	39	11	13	6	3	0	69	20	31
2014	None of the above	47	28	12	3	9	2	0	75	13	58

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	25	42	17	6	10	0	66	16	32
2018	Security	62	23	8	8	0	0	85	8	12
2018	Administration and operations	44	33	10	6	6	1	78	12	128
2018	Human resources	49	37	5	0	9	0	86	9	16
2018	Financial management	51	33	10	0	6	0	84	6	13
2018	Information management	43	47	6	4	0	0	90	4	19
2018	Other services to the public	70	5	20	5	0	0	75	5	17
2018	None of the above	24	39	6	21	8	2	64	29	40
2017	Communications or public affairs	27	36	24	10	4	0	63	13	30
2017	Security	14	53	22	11	0	0	67	11	11
2017	Administration and operations	37	37	14	7	5	1	74	12	138
2017	Human resources	50	44	0	6	0	0	94	6	18
2017	Financial management	54	16	11	15	5	0	69	20	18
2017	Information management	48	19	18	4	4	7	73	8	26
2017	Other services to the public	43	40	7	10	0	0	83	10	14
2017	None of the above	45	26	9	6	14	0	71	20	60
2014	Communications or public affairs	61	20	10	5	3	0	81	9	20
2014	Administration and operations	29	38	17	9	7	0	67	16	106
2014	Human resources	38	55	7	0	0	0	93	0	14
2014	Financial management	47	43	0	10	0	0	90	10	12
2014	Information management	41	45	10	0	5	0	86	5	20
2014	Other services to the public	32	37	7	17	3	3	72	20	31
2014	None of the above	45	35	6	9	6	0	80	14	58

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	24	25	27	17	7	0	0	49	24	31
2018	Security	69	8	15	8	0	0	0	77	8	12
2018	Administration and operations	39	23	19	7	8	4	1	65	15	129
2018	Human resources	37	6	28	9	9	12	0	49	20	16
2018	Financial management	22	33	13	10	6	6	10	66	19	13
2018	Information management	50	39	6	0	0	4	0	94	0	19
2018	Other services to the public	44	25	14	12	0	4	0	73	12	18
2018	None of the above	16	38	18	8	15	2	3	57	24	40
2017	Communications or public affairs	23	33	24	16	4	0	0	56	19	30
2017	Security	14	29	11	46	0	0	0	43	46	11
2017	Administration and operations	37	29	13	12	6	3	0	68	19	137
2017	Human resources	50	38	0	0	6	6	0	94	6	18
2017	Financial management	49	0	22	15	9	6	0	52	25	18
2017	Information management	36	19	26	11	4	4	0	57	15	26
2017	Other services to the public	40	29	7	0	0	24	0	91	0	14
2017	None of the above	49	16	6	5	15	3	7	71	23	59
2014	Communications or public affairs	61	20	5	5	8	0	0	81	14	20
2014	Administration and operations	36	25	13	12	11	3	0	62	24	106
2014	Human resources	30	22	14	34	0	0	0	52	34	14
2014	Financial management	38	23	18	21	0	0	0	62	21	12
2014	Information management	41	25	10	14	10	0	0	66	24	20
2014	Other services to the public	32	31	13	14	6	3	0	65	21	31
2014	None of the above	47	22	8	9	6	7	2	76	16	58

Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	54	28	8	5	6	0	0	82	11	31
2018	Security	62	15	23	0	0	0	0	77	0	12
2018	Administration and operations	48	33	9	7	2	1	0	82	9	129
2018	Human resources	46	34	20	0	0	0	0	80	0	16
2018	Financial management	38	56	0	6	0	0	0	94	6	13
2018	Information management	36	35	12	12	4	0	0	72	16	19
2018	Other services to the public	47	20	7	11	4	11	0	75	17	19
2018	None of the above	26	30	11	14	7	9	3	63	24	40
2017	Communications or public affairs	20	44	16	10	10	0	0	64	19	30
2017	Security	25	47	28	0	0	0	0	72	0	11
2017	Administration and operations	46	30	7	8	6	2	1	79	14	138
2017	Human resources	55	23	6	17	0	0	0	78	17	18
2017	Financial management	52	22	20	5	0	0	0	74	5	17
2017	Information management	48	30	7	11	4	0	0	78	15	26
2017	Other services to the public	63	14	16	0	0	7	0	82	0	14
2017	None of the above	50	31	8	6	4	0	2	82	10	60
2014	Communications or public affairs	51	20	5	10	3	5	5	79	15	20
2014	Administration and operations	37	31	15	7	6	3	1	71	13	106
2014	Human resources	60	7	26	8	0	0	0	66	8	14
2014	Financial management	49	34	0	17	0	0	0	83	17	12
2014	Information management	40	39	11	5	0	0	5	83	6	20
2014	Other services to the public	38	31	5	9	10	7	0	73	21	31
2014	None of the above	50	18	8	8	8	6	2	74	17	58

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	42	37	10	8	3	0	0	79	11	31
2018	Security	54	31	8	8	0	0	0	85	8	12
2018	Administration and operations	40	34	14	8	3	0	1	74	11	129
2018	Human resources	37	40	23	0	0	0	0	77	0	16
2018	Financial management	38	49	6	6	0	0	0	88	6	13
2018	Information management	37	22	0	31	4	6	0	63	37	19
2018	Other services to the public	44	33	0	11	4	7	0	83	17	19
2018	None of the above	29	29	12	12	11	3	3	63	24	40
2017	Communications or public affairs	27	33	14	19	7	0	0	60	26	30
2017	Security	32	40	17	11	0	0	0	72	11	11
2017	Administration and operations	43	32	13	5	6	1	1	76	11	138
2017	Human resources	45	27	17	6	6	0	0	72	11	18
2017	Financial management	43	17	22	19	0	0	0	60	19	18
2017	Information management	40	38	11	4	7	0	0	78	11	26
2017	Other services to the public	76	17	0	0	0	7	0	100	0	14
2017	None of the above	48	33	8	5	4	0	2	83	9	60
2014	Communications or public affairs	50	15	10	10	9	6	0	69	20	20
2014	Administration and operations	38	33	11	10	6	2	1	73	16	106
2014	Human resources	51	35	7	8	0	0	0	86	8	14
2014	Financial management	31	48	0	0	21	0	0	79	21	12
2014	Information management	40	34	11	11	0	0	5	78	11	20
2014	Other services to the public	38	40	3	6	13	0	0	78	19	31
2014	None of the above	50	20	12	10	7	0	0	71	17	58

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	51	33	5	0	11	0	0	84	11	31
2018	Security	62	23	8	8	0	0	0	85	8	12
2018	Administration and operations	45	35	9	4	6	0	0	80	10	129
2018	Human resources	40	46	14	0	0	0	0	86	0	16
2018	Financial management	38	49	6	6	0	0	0	88	6	13
2018	Information management	43	34	0	23	0	0	0	77	23	19
2018	Other services to the public	41	34	7	7	4	7	0	81	12	19
2018	None of the above	25	42	8	12	11	0	3	69	23	40
2017	Communications or public affairs	34	47	6	3	10	0	0	81	13	30
2017	Security	65	0	35	0	0	0	0	65	0	11
2017	Administration and operations	49	33	5	5	6	0	2	84	11	137
2017	Human resources	50	33	6	6	6	0	0	83	11	18
2017	Financial management	60	5	22	14	0	0	0	65	14	18
2017	Information management	55	19	11	11	4	0	0	74	15	26
2017	Other services to the public	83	7	10	0	0	0	0	90	0	14
2017	None of the above	54	24	9	9	4	0	0	78	14	60
2014	Communications or public affairs	68	19	5	0	9	0	0	86	9	20
2014	Administration and operations	46	29	12	7	5	1	1	76	12	106
2014	Human resources	51	22	13	14	0	0	0	73	14	14
2014	Financial management	56	27	0	7	10	0	0	83	17	12
2014	Information management	49	30	15	0	5	0	0	80	5	20
2014	Other services to the public	37	34	6	4	16	0	3	73	21	31
2014	None of the above	54	14	17	7	7	2	0	69	14	57

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	35	32	15	9	6	3	0	69	15	32
2018	Security	50	15	23	0	0	12	0	74	0	12
2018	Administration and operations	46	29	10	4	7	3	0	77	12	127
2018	Human resources	0	49	37	5	0	9	0	53	6	16
2018	Financial management	71	23	0	0	6	0	0	94	6	13
2018	Information management	36	26	23	6	4	4	0	66	11	19
2018	Other services to the public	41	30	14	11	4	0	0	72	15	19
2018	None of the above	15	44	11	12	15	3	0	61	28	40
2017	Communications or public affairs	17	50	20	7	4	3	0	69	11	30
2017	Security	29	18	35	18	0	0	0	47	18	11
2017	Administration and operations	31	35	14	8	8	3	0	68	17	138
2017	Human resources	33	45	17	0	5	0	0	78	5	18
2017	Financial management	58	12	26	0	5	0	0	69	5	18
2017	Information management	30	42	14	0	0	14	0	83	0	26
2017	Other services to the public	49	21	7	24	0	0	0	69	24	14
2017	None of the above	40	27	10	9	12	2	0	68	21	60
2014	Communications or public affairs	34	36	11	5	14	0	0	70	19	20
2014	Administration and operations	27	38	14	9	7	6	0	69	16	106
2014	Human resources	24	34	8	20	0	15	0	68	23	14
2014	Financial management	43	37	0	10	0	9	0	89	11	12
2014	Information management	36	44	0	5	10	5	0	84	16	20
2014	Other services to the public	30	26	6	19	16	4	0	57	36	31
2014	None of the above	35	29	16	5	13	0	2	65	18	58

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	29	32	18	10	10	0	0	61	21	32
2018	Security	62	8	23	8	0	0	0	69	8	12
2018	Administration and operations	38	35	8	9	10	1	0	73	19	126
2018	Human resources	14	46	26	14	0	0	0	60	14	16
2018	Financial management	71	23	0	0	6	0	0	94	6	13
2018	Information management	32	29	21	10	4	4	0	64	15	19
2018	Other services to the public	41	30	7	17	4	0	0	72	22	19
2018	None of the above	11	42	11	18	15	3	0	55	34	40
2017	Communications or public affairs	23	37	17	17	7	0	0	60	23	30
2017	Security	18	18	25	40	0	0	0	36	40	11
2017	Administration and operations	26	40	9	14	11	1	0	67	24	138
2017	Human resources	39	34	0	27	0	0	0	73	27	18
2017	Financial management	52	11	19	6	11	0	0	64	17	18
2017	Information management	29	38	18	11	4	0	0	67	14	26
2017	Other services to the public	43	23	7	17	0	10	0	73	19	14
2017	None of the above	33	30	11	11	13	1	0	64	24	60
2014	Communications or public affairs	36	30	11	15	8	0	0	65	24	20
2014	Administration and operations	23	37	17	12	9	2	0	61	22	106
2014	Human resources	40	40	20	0	0	0	0	80	0	14
2014	Financial management	37	23	21	10	0	9	0	66	11	12
2014	Information management	36	20	29	5	10	0	0	56	15	20
2014	Other services to the public	18	39	10	16	17	0	0	57	33	31
2014	None of the above	26	35	13	7	15	4	2	64	23	58

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	24	32	15	17	6	6	0	59	25	32
2018	Security	38	25	17	0	8	13	0	72	9	11
2018	Administration and operations	27	35	12	16	8	3	0	63	24	126
2018	Human resources	14	43	37	0	5	0	0	58	5	16
2018	Financial management	38	56	0	0	6	0	0	94	6	13
2018	Information management	22	24	29	17	4	4	0	49	22	19
2018	Other services to the public	41	23	7	17	11	0	0	64	28	19
2018	None of the above	3	34	23	21	16	3	0	38	38	40
2017	Communications or public affairs	16	30	27	23	4	0	0	47	26	30
2017	Security	25	0	46	22	7	0	0	25	29	11
2017	Administration and operations	21	34	12	16	11	4	0	58	29	138
2017	Human resources	28	39	17	16	0	0	0	67	16	18
2017	Financial management	48	21	5	15	11	0	0	69	26	18
2017	Information management	22	38	22	7	4	7	0	65	12	26
2017	Other services to the public	31	12	10	24	7	16	0	51	37	14
2017	None of the above	25	28	17	14	13	4	0	55	28	60
2014	Communications or public affairs	31	35	5	16	8	5	0	69	26	20
2014	Administration and operations	16	37	18	17	7	3	0	55	26	106
2014	Human resources	24	57	20	0	0	0	0	80	0	14
2014	Financial management	37	34	21	0	0	9	0	77	0	12
2014	Information management	30	26	24	15	5	0	0	56	20	20
2014	Other services to the public	15	42	16	3	19	4	0	60	23	31
2014	None of the above	24	31	18	10	11	4	2	59	22	58

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	23	32	19	14	6	6	0	59	21	31
2018	Security	27	38	8	8	8	12	0	74	17	12
2018	Administration and operations	24	38	16	13	10	0	0	62	22	126
2018	Human resources	9	65	20	5	0	0	0	74	5	16
2018	Financial management	29	65	0	0	6	0	0	94	6	13
2018	Information management	36	12	25	18	4	4	0	51	23	19
2018	Other services to the public	37	23	11	18	11	0	0	60	29	19
2018	None of the above	5	35	23	19	14	3	0	42	34	40
2017	Communications or public affairs	16	17	24	30	10	3	0	35	41	30
2017	Security	14	33	21	33	0	0	0	47	33	11
2017	Administration and operations	21	37	15	14	13	1	0	58	27	138
2017	Human resources	28	39	27	6	0	0	0	67	6	18
2017	Financial management	30	39	11	15	5	0	0	69	20	18
2017	Information management	26	34	19	11	4	7	0	64	16	26
2017	Other services to the public	20	38	19	15	8	0	0	58	22	13
2017	None of the above	25	31	7	15	17	3	2	60	33	60
2014	Communications or public affairs	37	24	5	5	25	5	0	63	31	20
2014	Administration and operations	15	42	12	18	10	2	0	59	29	105
2014	Human resources	37	50	7	7	0	0	0	87	7	14
2014	Financial management	24	39	17	0	10	9	0	70	11	12
2014	Information management	26	31	15	14	14	0	0	57	28	20
2014	Other services to the public	9	36	14	15	22	3	0	47	39	31
2014	None of the above	21	32	12	20	9	6	2	56	31	58

Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	34	43	8	7	7	0	0	77	15	32
2018	Security	67	8	17	8	0	0	0	75	8	11
2018	Administration and operations	31	37	9	13	9	0	1	68	22	129
2018	Human resources	34	26	26	14	0	0	0	60	14	16
2018	Financial management	29	65	0	6	0	0	0	94	6	13
2018	Information management	16	37	16	28	4	0	0	53	32	20
2018	Other services to the public	37	42	4	12	4	0	0	79	16	18
2018	None of the above	17	29	17	18	19	0	0	46	37	40
2017	Communications or public affairs	24	53	10	10	3	0	0	77	13	30
2017	Security	7	65	28	0	0	0	0	72	0	11
2017	Administration and operations	31	41	7	11	10	0	0	71	21	138
2017	Human resources	45	33	6	17	0	0	0	78	17	18
2017	Financial management	39	26	9	16	11	0	0	64	27	18
2017	Information management	36	31	8	18	7	0	0	66	26	26
2017	Other services to the public	43	6	17	24	10	0	0	49	34	14
2017	None of the above	31	33	14	9	11	2	0	65	21	59
2014	Communications or public affairs	30	52	0	10	9	0	0	81	19	20
2014	Administration and operations	29	32	10	15	13	0	1	61	28	106
2014	Human resources	52	27	7	14	0	0	0	79	14	14
2014	Financial management	38	42	10	0	10	0	0	79	10	12
2014	Information management	20	55	11	5	11	0	0	74	15	20
2014	Other services to the public	21	30	16	12	20	0	0	51	33	31
2014	None of the above	27	39	15	11	6	0	2	67	17	57

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	41	51	5	3	0	0	92	3	32
2018	Security	69	15	8	8	0	0	85	8	12
2018	Administration and operations	42	38	7	6	7	0	80	13	129
2018	Human resources	29	51	11	9	0	0	80	9	16
2018	Financial management	54	23	13	0	0	10	86	0	13
2018	Information management	29	41	16	14	0	0	70	14	20
2018	Other services to the public	40	48	7	0	4	0	88	4	18
2018	None of the above	43	31	15	9	2	0	74	11	40
2017	Communications or public affairs	51	33	4	10	3	0	83	13	30
2017	Security	40	54	0	6	0	0	94	6	11
2017	Administration and operations	39	43	8	9	2	0	82	11	137
2017	Human resources	39	50	0	11	0	0	89	11	18
2017	Financial management	38	57	0	0	5	0	95	5	18
2017	Information management	22	74	0	0	4	0	96	4	26
2017	Other services to the public	53	23	24	0	0	0	76	0	14
2017	None of the above	53	33	6	7	1	0	85	9	59

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	3	25	30	17	6	20	0	34	29	32
2018	Security	23	19	31	0	8	19	0	53	9	12
2018	Administration and operations	19	16	14	17	19	13	1	40	43	128
2018	Human resources	18	25	28	14	0	15	0	50	17	16
2018	Financial management	16	45	6	10	6	10	7	73	19	13
2018	Information management	16	23	14	24	18	6	0	41	44	20
2018	Other services to the public	16	4	38	19	0	22	0	27	24	18
2018	None of the above	4	20	24	17	22	9	3	28	45	39
2017	Communications or public affairs	3	23	20	24	7	24	0	35	40	30
2017	Security	7	22	32	18	22	0	0	29	40	11
2017	Administration and operations	14	21	15	21	15	12	1	41	42	138
2017	Human resources	28	10	11	17	6	23	6	53	31	18
2017	Financial management	26	24	10	18	5	17	0	60	28	18
2017	Information management	14	23	19	15	15	15	0	43	35	26
2017	Other services to the public	6	31	10	20	10	22	0	47	40	14
2017	None of the above	13	25	15	16	19	11	1	43	40	60
2014	Communications or public affairs	5	31	15	19	9	22	0	46	35	20
2014	Administration and operations	11	25	15	21	14	12	2	42	41	106
2014	Human resources	13	49	8	7	0	24	0	81	9	14
2014	Financial management	33	22	17	10	10	7	0	59	22	12
2014	Information management	21	10	16	22	21	11	0	34	48	19
2014	Other services to the public	9	14	11	37	20	6	3	25	63	31
2014	None of the above	16	17	13	22	14	14	3	41	43	58

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	31	46	16	3	3	0	0	77	6	31
2018	Security	42	42	8	8	0	0	0	85	8	12
2018	Administration and operations	37	37	15	8	4	0	0	73	12	128
2018	Human resources	29	45	11	15	0	0	0	74	15	16
2018	Financial management	38	56	0	6	0	0	0	94	6	13
2018	Information management	29	30	6	31	4	0	0	59	35	19
2018	Other services to the public	40	31	16	7	0	7	0	76	7	19
2018	None of the above	23	32	22	10	10	0	3	56	20	40
2017	Communications or public affairs	24	36	17	20	0	3	0	62	20	30
2017	Security	25	53	22	0	0	0	0	78	0	11
2017	Administration and operations	38	43	6	6	6	0	2	82	12	138
2017	Human resources	45	39	0	17	0	0	0	83	17	18
2017	Financial management	48	37	0	16	0	0	0	84	16	18
2017	Information management	38	48	4	7	4	0	0	85	11	26
2017	Other services to the public	47	46	7	0	0	0	0	93	0	14
2017	None of the above	42	32	9	7	10	0	0	74	17	60
2014	Communications or public affairs	47	40	5	0	9	0	0	86	9	20
2014	Administration and operations	33	36	8	13	7	2	1	71	20	106
2014	Human resources	51	35	7	8	0	0	0	86	8	14
2014	Financial management	30	39	31	0	0	0	0	69	0	12
2014	Information management	35	40	14	5	5	0	0	75	11	20
2014	Other services to the public	30	45	9	0	16	0	0	75	16	31
2014	None of the above	43	22	9	15	9	0	3	67	24	58

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Administration and operations	52	39	8	0	0	0	0	92	0	23
2017	Administration and operations	47	36	0	4	4	4	6	92	8	28
2017	None of the above	39	40	8	13	0	0	0	79	13	12
2014	Administration and operations	44	47	5	0	0	0	4	95	0	24

Job fit and development

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	17	53	8	11	7	0	3	72	19	32
2018	Security	47	38	15	0	0	0	0	85	0	12
2018	Administration and operations	27	50	5	13	4	1	0	78	17	129
2018	Human resources	28	52	11	9	0	0	0	80	9	16
2018	Financial management	29	38	0	0	23	10	0	75	25	13
2018	Information management	31	29	20	20	0	0	0	60	20	20
2018	Other services to the public	40	48	7	4	0	0	0	88	4	18
2018	None of the above	30	47	6	5	11	0	0	77	17	40
2017	Communications or public affairs	17	43	3	30	6	0	0	60	37	30
2017	Security	29	65	0	6	0	0	0	94	6	11
2017	Administration and operations	32	35	11	19	4	0	0	67	22	138
2017	Human resources	34	44	11	11	0	0	0	78	11	18
2017	Financial management	53	38	0	9	0	0	0	91	9	18
2017	Information management	29	60	4	7	0	0	0	89	7	26
2017	Other services to the public	25	41	17	17	0	0	0	66	17	14
2017	None of the above	34	43	9	6	5	2	0	79	11	59
2014	Communications or public affairs	21	49	11	15	3	0	0	70	19	20
2014	Administration and operations	25	45	10	12	8	0	0	70	20	106
2014	Human resources	36	57	0	8	0	0	0	92	8	14
2014	Financial management	49	41	0	0	10	0	0	90	10	12
2014	Information management	30	41	25	5	0	0	0	70	5	20
2014	Other services to the public	28	44	3	15	11	0	0	72	25	31
2014	None of the above	25	48	10	10	7	0	0	73	17	58

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	52	30	6	12	0	83	12	32
2018	Security	62	15	15	8	0	77	8	12
2018	Administration and operations	42	38	14	4	1	80	6	129
2018	Human resources	52	26	5	0	17	77	17	16
2018	Financial management	52	32	16	0	0	84	0	13
2018	Information management	56	40	0	4	0	96	4	20
2018	Other services to the public	63	32	0	5	0	95	5	18
2018	None of the above	47	36	14	0	3	83	3	40
2017	Communications or public affairs	57	26	10	7	0	83	7	30
2017	Security	72	21	6	0	0	94	0	11
2017	Administration and operations	43	39	11	5	1	83	6	138
2017	Human resources	56	22	6	6	11	77	17	18
2017	Financial management	72	22	6	0	0	94	0	18
2017	Information management	39	27	26	0	7	66	7	26
2017	Other services to the public	76	24	0	0	0	100	0	14
2017	None of the above	64	27	3	3	3	91	6	59
2014	Communications or public affairs	85	15	0	0	0	100	0	20
2014	Administration and operations	39	39	13	5	5	78	10	106
2014	Human resources	43	48	0	0	9	91	9	14
2014	Financial management	47	32	0	10	10	79	21	12
2014	Information management	31	49	14	5	0	80	5	20
2014	Other services to the public	56	33	11	0	0	89	0	31
2014	None of the above	56	35	4	2	4	90	6	58

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	61	20	8	12	0	81	12	32
2018	Security	65	26	9	0	0	91	0	11
2018	Administration and operations	50	35	10	5	1	84	6	129
2018	Human resources	58	11	14	0	17	69	17	16
2018	Financial management	68	26	7	0	0	93	0	13
2018	Information management	51	49	0	0	0	100	0	20
2018	Other services to the public	63	32	5	0	0	95	0	18
2018	None of the above	60	37	0	0	3	97	3	40
2017	Communications or public affairs	67	19	7	7	0	87	7	30
2017	Security	68	25	6	0	0	94	0	11
2017	Administration and operations	54	30	4	9	4	83	12	138
2017	Human resources	61	22	0	11	6	83	17	18
2017	Financial management	78	22	0	0	0	100	0	18
2017	Information management	50	27	8	7	7	77	15	26
2017	Other services to the public	70	13	7	10	0	83	10	14
2017	None of the above	71	20	5	3	1	90	4	59
2014	Communications or public affairs	90	10	0	0	0	100	0	20
2014	Administration and operations	44	37	11	3	5	81	8	105
2014	Human resources	42	51	0	0	7	93	7	14
2014	Financial management	52	37	10	0	0	90	0	12
2014	Information management	54	40	0	0	6	94	6	19
2014	Other services to the public	55	30	11	0	4	85	4	31
2014	None of the above	66	24	6	0	4	90	4	58

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	19	22	20	23	10	6	0	44	36	32
2018	Security	50	27	23	0	0	0	0	77	0	12
2018	Administration and operations	28	27	18	13	10	3	0	57	24	128
2018	Human resources	18	46	28	0	9	0	0	64	9	16
2018	Financial management	41	33	10	0	6	10	0	82	7	13
2018	Information management	21	35	16	18	4	6	0	60	23	20
2018	Other services to the public	29	30	19	0	11	11	0	66	13	19
2018	None of the above	16	24	12	18	21	10	0	44	43	39
2017	Communications or public affairs	6	44	17	24	6	3	0	52	31	30
2017	Security	14	50	18	7	0	0	11	72	8	11
2017	Administration and operations	30	29	12	16	8	4	0	61	26	138
2017	Human resources	45	38	6	6	6	0	0	83	11	18
2017	Financial management	53	10	23	14	0	0	0	63	14	18
2017	Information management	22	33	26	11	0	8	0	60	12	26
2017	Other services to the public	28	31	14	7	10	10	0	66	19	14
2017	None of the above	32	27	9	9	14	2	7	64	25	60
2014	Communications or public affairs	16	50	15	0	19	0	0	66	19	20
2014	Administration and operations	18	39	13	14	12	3	0	59	27	106
2014	Human resources	30	49	7	14	0	0	0	79	14	14
2014	Financial management	38	30	21	10	0	0	0	69	10	12
2014	Information management	26	14	20	15	20	5	0	42	38	20
2014	Other services to the public	18	32	17	20	9	3	0	52	30	31
2014	None of the above	26	30	18	10	8	5	3	61	19	58

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	15	19	21	19	22	3	3	35	43	32
2018	Security	23	35	23	0	8	0	12	65	9	12
2018	Administration and operations	19	26	17	18	15	4	3	47	35	129
2018	Human resources	12	11	23	32	23	0	0	23	54	16
2018	Financial management	29	17	16	10	12	0	16	54	26	13
2018	Information management	27	29	16	10	12	6	0	60	23	20
2018	Other services to the public	20	13	24	9	11	15	7	43	26	19
2018	None of the above	14	22	18	13	24	5	3	40	40	40
2017	Communications or public affairs	4	35	17	14	20	10	0	43	37	29
2017	Security	18	36	28	7	0	0	11	61	8	11
2017	Administration and operations	22	25	13	20	17	2	1	48	38	138
2017	Human resources	22	39	6	17	5	11	0	69	24	18
2017	Financial management	26	28	22	15	10	0	0	54	25	18
2017	Information management	7	13	25	22	26	0	7	22	51	26
2017	Other services to the public	26	12	23	29	10	0	0	37	39	14
2017	None of the above	23	19	11	8	15	4	20	55	31	60
2014	Communications or public affairs	21	31	20	3	24	0	0	52	27	20
2014	Administration and operations	15	26	12	22	23	0	2	42	46	106
2014	Human resources	23	28	14	13	22	0	0	51	35	14
2014	Financial management	28	16	19	6	31	0	0	43	37	12
2014	Information management	15	15	15	24	30	0	0	30	55	20
2014	Other services to the public	14	15	13	27	19	3	9	33	52	31
2014	None of the above	23	17	23	13	11	2	11	46	28	57

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	30	42	19	9	0	0	72	9	31
2018	Security	42	42	8	0	8	0	85	8	12
2018	Administration and operations	29	40	11	14	4	1	70	18	127
2018	Human resources	23	49	20	9	0	0	72	9	16
2018	Financial management	28	49	7	6	0	10	86	7	13
2018	Information management	23	37	29	7	4	0	60	11	19
2018	Other services to the public	12	43	29	15	0	0	56	15	19
2018	None of the above	14	41	18	16	12	0	55	27	40
2017	Communications or public affairs	23	61	7	10	0	0	83	10	30
2017	Security	29	32	28	11	0	0	61	11	11
2017	Administration and operations	34	36	12	14	4	0	70	18	137
2017	Human resources	50	28	11	5	6	0	78	10	18
2017	Financial management	52	25	11	11	0	0	77	11	17
2017	Information management	29	35	7	15	7	7	69	24	26
2017	Other services to the public	37	23	14	10	10	6	64	22	14
2017	None of the above	38	28	11	14	7	2	67	22	59
2014	Communications or public affairs	37	39	10	5	9	0	76	14	20
2014	Administration and operations	29	40	10	11	10	0	68	21	106
2014	Human resources	51	13	20	16	0	0	64	16	14
2014	Financial management	30	50	0	10	10	0	79	21	12
2014	Information management	34	45	5	5	5	5	84	10	20
2014	Other services to the public	24	47	0	13	16	0	71	29	31
2014	None of the above	26	36	16	12	8	2	64	20	58

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	25	36	27	12	0	0	0	62	12	31
2018	Security	58	27	8	0	8	0	0	85	8	12
2018	Administration and operations	31	33	18	10	8	1	0	64	18	128
2018	Human resources	29	46	11	14	0	0	0	75	14	16
2018	Financial management	35	59	0	6	0	0	0	94	6	13
2018	Information management	25	48	13	4	10	0	0	73	15	19
2018	Other services to the public	20	27	34	16	4	0	0	46	20	19
2018	None of the above	13	33	20	14	20	0	0	46	34	40
2017	Communications or public affairs	27	46	14	13	0	0	0	73	13	30
2017	Security	14	47	28	11	0	0	0	61	11	11
2017	Administration and operations	34	35	11	13	7	0	0	69	20	137
2017	Human resources	50	39	5	6	0	0	0	90	6	18
2017	Financial management	57	16	16	11	0	0	0	73	11	17
2017	Information management	37	27	18	11	7	0	0	64	18	26
2017	Other services to the public	43	16	20	10	10	0	0	59	21	14
2017	None of the above	31	30	14	13	8	0	5	64	22	59
2014	Communications or public affairs	51	31	5	5	9	0	0	81	14	20
2014	Administration and operations	34	29	15	13	10	0	0	63	22	106
2014	Human resources	51	41	0	8	0	0	0	92	8	14
2014	Financial management	38	30	10	21	0	0	0	69	21	12
2014	Information management	30	35	20	15	0	0	0	64	15	20
2014	Other services to the public	25	43	3	10	19	0	0	68	30	31
2014	None of the above	34	31	16	12	6	0	2	66	17	58

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	30	47	14	3	6	0	0	77	9	31
2018	Security	62	23	15	0	0	0	0	85	0	12
2018	Administration and operations	37	40	8	7	6	0	1	78	14	128
2018	Human resources	18	46	11	14	11	0	0	64	25	16
2018	Financial management	22	62	0	6	0	0	10	93	7	13
2018	Information management	33	48	15	0	4	0	0	81	4	19
2018	Other services to the public	58	15	18	8	0	0	0	74	8	19
2018	None of the above	18	43	13	18	8	0	0	61	26	40
2017	Communications or public affairs	30	40	7	23	0	0	0	70	23	30
2017	Security	29	43	28	0	0	0	0	72	0	11
2017	Administration and operations	37	38	13	8	4	0	0	76	11	137
2017	Human resources	45	34	6	10	6	0	0	78	16	18
2017	Financial management	46	23	10	21	0	0	0	69	21	17
2017	Information management	44	38	15	4	0	0	0	82	4	26
2017	Other services to the public	47	36	7	0	10	0	0	83	10	14
2017	None of the above	46	31	11	4	6	2	0	78	10	59
2014	Communications or public affairs	36	50	5	0	8	0	0	86	8	20
2014	Administration and operations	35	34	12	12	7	0	0	70	19	106
2014	Human resources	53	20	27	0	0	0	0	73	0	14
2014	Financial management	38	41	0	21	0	0	0	79	21	12
2014	Information management	49	30	10	5	5	0	0	80	11	20
2014	Other services to the public	24	49	14	3	6	3	0	76	10	31
2014	None of the above	33	48	8	6	5	0	0	81	12	57

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	25	32	33	0	10	0	0	57	10	32
2018	Security	42	35	15	0	8	0	0	77	8	12
2018	Administration and operations	30	34	16	11	5	5	0	67	16	129
2018	Human resources	19	59	16	6	0	0	0	78	6	15
2018	Financial management	29	45	10	0	6	0	10	82	7	13
2018	Information management	23	42	18	6	10	0	0	65	17	19
2018	Other services to the public	24	22	29	16	0	9	0	51	17	19
2018	None of the above	8	31	17	17	16	12	0	44	37	40
2017	Communications or public affairs	9	50	24	6	0	10	0	66	7	30
2017	Security	7	36	46	11	0	0	0	43	11	11
2017	Administration and operations	26	33	18	10	9	4	0	62	19	138
2017	Human resources	45	50	0	6	0	0	0	94	6	18
2017	Financial management	37	37	12	9	5	0	0	74	14	18
2017	Information management	22	33	23	7	7	7	0	59	16	26
2017	Other services to the public	43	24	17	0	10	6	0	71	11	14
2017	None of the above	27	32	14	3	14	7	2	65	19	59

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	54	23	3	15	6	0	0	77	20	32
2018	Security	42	23	19	8	8	0	0	65	15	12
2018	Administration and operations	50	30	9	7	3	0	0	81	10	128
2018	Human resources	51	43	5	0	0	0	0	95	0	16
2018	Financial management	61	26	12	0	0	0	0	88	0	13
2018	Information management	29	57	10	0	4	0	0	86	4	20
2018	Other services to the public	46	28	14	7	4	0	0	74	12	18
2018	None of the above	15	55	17	2	11	0	0	70	13	40
2017	Communications or public affairs	47	27	10	16	0	0	0	74	16	30
2017	Security	25	32	44	0	0	0	0	56	0	11
2017	Administration and operations	46	36	10	4	4	0	0	81	9	137
2017	Human resources	61	33	6	0	0	0	0	94	0	18
2017	Financial management	53	27	5	15	0	0	0	80	15	18
2017	Information management	59	16	15	7	4	0	0	74	11	26
2017	Other services to the public	37	36	0	17	10	0	0	73	27	14
2017	None of the above	40	35	11	10	4	0	0	76	13	59
2014	Communications or public affairs	51	46	0	0	3	0	0	97	3	20
2014	Administration and operations	40	35	9	9	7	1	0	76	15	106
2014	Human resources	60	26	0	7	8	0	0	86	14	14
2014	Financial management	33	24	43	0	0	0	0	57	0	12
2014	Information management	36	35	30	0	0	0	0	70	0	20
2014	Other services to the public	42	38	6	3	10	0	0	80	13	31
2014	None of the above	36	45	10	2	5	0	2	83	7	58

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	34	29	23	14	0	0	0	63	14	31
2018	Security	58	12	23	8	0	0	0	69	8	12
2018	Administration and operations	34	35	22	4	4	1	0	70	8	128
2018	Human resources	12	23	40	20	5	0	0	35	26	16
2018	Financial management	42	46	6	6	0	0	0	88	6	13
2018	Information management	47	29	18	6	0	0	0	76	6	20
2018	Other services to the public	31	38	24	7	0	0	0	69	7	19
2018	None of the above	28	10	30	11	22	0	0	37	33	40
2017	Communications or public affairs	20	44	26	10	0	0	0	64	10	30
2017	Security	60	29	11	0	0	0	0	89	0	11
2017	Administration and operations	44	36	16	2	2	0	0	80	4	138
2017	Human resources	17	28	28	16	6	0	6	48	23	18
2017	Financial management	49	21	16	0	14	0	0	71	14	18
2017	Information management	66	30	4	0	0	0	0	96	0	26
2017	Other services to the public	19	48	7	10	16	0	0	67	26	14
2017	None of the above	20	38	24	8	8	0	2	59	16	60
2014	Communications or public affairs	30	42	24	5	0	0	0	71	5	20
2014	Administration and operations	44	25	18	9	4	0	1	69	13	106
2014	Human resources	30	41	15	13	0	0	0	72	13	14
2014	Financial management	50	24	17	9	0	0	0	74	9	12
2014	Information management	36	45	5	9	0	5	0	86	10	20
2014	Other services to the public	52	24	14	6	3	0	0	76	10	31
2014	None of the above	45	23	24	2	7	0	0	67	9	58

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Communications or public affairs	32	35	33	32
2018	Security	23	54	23	12
2018	Administration and operations	26	34	40	129
2018	Human resources	49	29	23	16
2018	Financial management	13	58	29	13
2018	Information management	4	37	59	19
2018	Other services to the public	9	53	38	19
2018	None of the above	13	37	50	40
2017	Communications or public affairs	13	33	54	30
2017	Security	51	36	14	11
2017	Administration and operations	27	37	36	138
2017	Human resources	28	39	33	18
2017	Financial management	38	26	36	18
2017	Information management	15	39	46	26
2017	Other services to the public	0	34	66	14
2017	None of the above	28	44	28	59
2014	Communications or public affairs	9	46	46	20
2014	Administration and operations	25	39	36	106
2014	Human resources	26	45	29	14
2014	Financial management	23	40	37	12
2014	Information management	34	51	15	20
2014	Other services to the public	34	22	44	31
2014	None of the above	19	43	38	58

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Communications or public affairs	9	0	59	0	0	32	10
2018	Administration and operations	29	22	33	6	5	6	35
2017	Administration and operations	25	13	43	5	12	2	38
2017	None of the above	24	10	33	8	8	16	15
2014	Administration and operations	18	13	49	11	9999	8	27
2014	Other services to the public	27	16	30	9	9999	19	11
2014	None of the above	20	38	43	0	9999	0	11

Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	61	36	3	0	0	0	97	0	31
2018	Security	58	27	15	0	0	0	85	0	12
2018	Administration and operations	65	29	5	1	0	0	94	1	128
2018	Human resources	50	27	23	0	0	0	77	0	16
2018	Financial management	60	40	0	0	0	0	100	0	13
2018	Information management	48	41	7	5	0	0	89	5	18
2018	Other services to the public	69	31	0	0	0	0	100	0	19
2018	None of the above	55	35	4	6	0	0	90	6	40
2017	Communications or public affairs	53	27	6	10	3	0	80	13	30
2017	Security	51	43	6	0	0	0	94	0	11
2017	Administration and operations	61	29	6	1	2	1	91	3	138
2017	Human resources	45	50	6	0	0	0	94	0	18
2017	Financial management	64	27	9	0	0	0	91	0	18
2017	Information management	55	34	0	0	11	0	89	11	26
2017	Other services to the public	83	10	7	0	0	0	93	0	14
2017	None of the above	72	27	0	0	1	0	99	1	59
2014	Communications or public affairs	71	20	0	0	8	0	92	8	20
2014	Administration and operations	49	39	9	1	2	0	88	3	106
2014	Human resources	51	26	14	0	0	9	85	0	14
2014	Financial management	38	62	0	0	0	0	100	0	12
2014	Information management	52	39	10	0	0	0	90	0	20
2014	Other services to the public	53	44	0	3	0	0	97	3	31
2014	None of the above	66	19	5	6	3	0	85	9	58

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	42	42	13	3	0	0	85	3	32
2018	Security	50	27	15	8	0	0	77	8	12
2018	Administration and operations	28	51	12	4	4	1	80	8	129
2018	Human resources	54	31	9	5	0	0	86	5	16
2018	Financial management	51	49	0	0	0	0	100	0	13
2018	Information management	25	51	14	10	0	0	76	10	20
2018	Other services to the public	41	25	19	15	0	0	67	15	19
2018	None of the above	25	45	17	9	4	0	70	14	40
2017	Communications or public affairs	33	43	20	0	4	0	76	4	30
2017	Security	32	33	35	0	0	0	65	0	11
2017	Administration and operations	42	35	16	3	4	0	77	7	138
2017	Human resources	39	50	10	0	0	0	90	0	18
2017	Financial management	63	11	17	9	0	0	74	9	18
2017	Information management	44	49	7	0	0	0	93	0	26
2017	Other services to the public	37	43	14	7	0	0	80	7	14
2017	None of the above	32	42	12	6	9	0	73	15	60
2014	Communications or public affairs	50	25	11	5	9	0	75	14	20
2014	Administration and operations	32	46	12	4	5	2	79	9	106
2014	Human resources	37	47	8	0	0	9	92	0	14
2014	Financial management	46	24	19	10	0	0	70	10	12
2014	Information management	36	40	15	9	0	0	76	9	20
2014	Other services to the public	32	41	11	6	9	0	74	16	31
2014	None of the above	32	45	14	3	6	0	77	9	58

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	6	20	30	38	3	3	0	43	27	31
2018	Security	15	19	46	19	0	0	0	19	35	12
2018	Administration and operations	6	19	30	25	15	3	1	42	26	128
2018	Human resources	15	37	37	11	0	0	0	11	51	16
2018	Financial management	0	23	35	16	16	0	10	35	25	13
2018	Information management	14	8	51	16	4	6	0	22	24	19
2018	Other services to the public	4	14	46	20	11	4	0	32	19	19
2018	None of the above	17	21	24	22	10	2	3	34	40	40
2017	Communications or public affairs	10	17	33	27	13	0	0	40	27	30
2017	Security	7	14	57	22	0	0	0	22	21	11
2017	Administration and operations	5	22	32	21	15	2	3	38	28	138
2017	Human resources	11	22	50	6	11	0	0	17	33	18
2017	Financial management	5	36	16	22	22	0	0	43	41	18
2017	Information management	7	14	41	20	4	4	10	27	25	26
2017	Other services to the public	0	19	29	39	13	0	0	52	19	14
2017	None of the above	9	16	30	25	12	2	5	40	28	60
2014	Communications or public affairs	9	15	46	15	15	0	0	31	24	20
2014	Administration and operations	13	14	34	27	11	0	1	38	27	106
2014	Human resources	7	27	21	21	16	0	9	41	37	14
2014	Financial management	0	42	16	17	24	0	0	42	42	12
2014	Information management	0	34	35	10	21	0	0	31	34	20
2014	Other services to the public	10	9	17	33	28	0	4	63	19	31
2014	None of the above	9	15	39	24	9	0	4	34	25	58

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	12	25	17	35	9	3	0	45	37	32
2018	Security	0	42	23	15	12	0	8	29	46	12
2018	Administration and operations	13	18	26	24	16	2	1	42	32	128
2018	Human resources	23	31	22	23	0	0	0	23	54	16
2018	Financial management	12	16	30	0	22	20	0	28	35	13
2018	Information management	15	29	24	23	10	0	0	33	43	19
2018	Other services to the public	18	25	20	13	11	12	0	28	49	19
2018	None of the above	19	16	30	22	8	2	3	32	37	40
2017	Communications or public affairs	6	17	23	26	23	0	4	52	24	30
2017	Security	0	33	49	11	0	0	7	12	35	11
2017	Administration and operations	10	20	27	21	17	1	4	40	32	137
2017	Human resources	0	22	17	45	11	0	6	59	23	18
2017	Financial management	17	14	16	21	33	0	0	54	31	18
2017	Information management	7	11	25	32	15	0	10	51	20	26
2017	Other services to the public	0	35	31	21	13	0	0	33	35	14
2017	None of the above	11	16	24	23	19	2	5	45	29	59
2014	Communications or public affairs	14	15	31	14	26	0	0	40	29	20
2014	Administration and operations	13	13	31	28	11	3	1	40	27	106
2014	Human resources	0	7	28	41	24	0	0	65	7	14
2014	Financial management	0	0	40	27	33	0	0	60	0	12
2014	Information management	10	10	22	26	32	0	0	58	20	19
2014	Other services to the public	10	10	30	28	22	0	0	50	20	31
2014	None of the above	11	16	30	25	12	2	4	39	28	58

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	3	23	21	29	24	0	0	53	26	32
2018	Security	8	8	42	27	8	0	8	38	17	12
2018	Administration and operations	7	12	29	25	20	2	6	49	20	128
2018	Human resources	14	20	38	16	5	6	0	23	36	16
2018	Financial management	0	29	22	13	16	20	0	36	36	13
2018	Information management	4	30	4	35	10	6	10	54	41	19
2018	Other services to the public	4	37	7	20	22	4	4	47	46	19
2018	None of the above	6	16	16	28	16	4	14	53	27	40
2017	Communications or public affairs	0	20	21	36	19	0	3	58	21	30
2017	Security	7	13	36	22	11	0	11	37	23	11
2017	Administration and operations	6	8	31	24	18	4	10	49	15	138
2017	Human resources	0	16	28	45	11	0	0	56	16	18
2017	Financial management	6	20	31	26	11	6	0	39	27	18
2017	Information management	15	11	12	20	28	7	7	56	30	26
2017	Other services to the public	0	7	28	34	19	6	6	60	8	14
2017	None of the above	6	10	23	23	23	1	13	53	19	60
2014	Communications or public affairs	3	10	31	40	15	0	0	55	14	20
2014	Administration and operations	11	11	31	19	21	2	6	43	24	105
2014	Human resources	9	7	14	54	16	0	0	71	15	14
2014	Financial management	0	31	33	23	13	0	0	36	31	12
2014	Information management	9	20	30	11	26	0	5	39	30	20
2014	Other services to the public	6	8	15	30	38	4	0	70	14	31
2014	None of the above	5	16	14	24	17	6	17	54	28	58

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	6	49	32	13	0	0	45	6	32
2018	Security	0	8	42	35	8	0	8	46	8	12
2018	Administration and operations	2	8	24	39	23	2	1	64	11	128
2018	Human resources	0	42	40	12	5	0	0	18	42	16
2018	Financial management	0	0	32	32	26	10	0	65	0	13
2018	Information management	0	20	11	52	17	0	0	69	20	18
2018	Other services to the public	0	7	39	30	16	0	9	50	7	19
2018	None of the above	23	26	20	19	10	2	0	30	50	39
2017	Communications or public affairs	0	24	33	30	14	0	0	43	24	30
2017	Security	0	0	29	42	22	0	7	69	0	11
2017	Administration and operations	4	9	31	27	24	1	3	54	13	137
2017	Human resources	0	6	50	34	6	0	6	42	6	18
2017	Financial management	9	0	26	27	39	0	0	65	9	18
2017	Information management	4	7	34	33	22	0	0	55	11	26
2017	Other services to the public	28	0	16	12	44	0	0	56	28	14
2017	None of the above	6	8	34	28	12	2	10	45	17	60
2014	Communications or public affairs	3	5	9	58	26	0	0	83	8	20
2014	Administration and operations	6	10	25	35	22	0	2	58	16	106
2014	Human resources	0	7	48	22	24	0	0	46	7	14
2014	Financial management	0	0	45	37	17	0	0	55	0	12
2014	Information management	0	10	30	30	26	0	5	58	10	20
2014	Other services to the public	3	6	16	38	32	4	0	73	10	31
2014	None of the above	5	13	32	21	23	2	4	47	19	58

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	16	30	35	3	16	0	0	19	46	32
2018	Security	0	23	38	19	0	12	8	24	28	12
2018	Administration and operations	19	16	27	16	18	2	2	35	36	128
2018	Human resources	45	37	6	6	6	0	0	12	82	16
2018	Financial management	6	22	40	0	22	0	10	25	32	13
2018	Information management	23	6	49	18	4	0	0	22	29	19
2018	Other services to the public	7	40	23	9	9	8	4	20	54	19
2018	None of the above	23	22	34	9	12	0	0	21	44	40
2017	Communications or public affairs	26	23	27	16	7	0	0	23	49	30
2017	Security	11	40	32	0	11	0	7	12	54	11
2017	Administration and operations	14	19	26	16	19	2	4	38	35	137
2017	Human resources	22	22	17	28	11	0	0	39	44	18
2017	Financial management	20	10	16	32	22	0	0	55	30	18
2017	Information management	15	14	26	31	14	0	0	45	29	26
2017	Other services to the public	21	6	37	12	24	0	0	37	27	14
2017	None of the above	17	31	12	15	22	0	3	38	50	59
2014	Communications or public affairs	19	29	26	21	6	0	0	27	47	20
2014	Administration and operations	15	20	35	14	12	2	2	27	36	106
2014	Human resources	14	33	29	0	24	0	0	24	47	14
2014	Financial management	0	0	65	21	14	0	0	35	0	12
2014	Information management	14	15	36	25	5	0	5	32	30	20
2014	Other services to the public	13	15	20	24	25	0	3	50	29	31
2014	None of the above	15	25	29	8	20	0	2	29	41	58

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	7	22	35	25	8	3	0	35	30	32
2018	Security	0	42	31	8	0	12	8	9	53	12
2018	Administration and operations	12	20	27	26	11	3	2	39	33	128
2018	Human resources	35	54	11	0	0	0	0	0	89	16
2018	Financial management	19	12	32	0	16	20	0	20	40	13
2018	Information management	35	18	12	18	10	6	0	30	56	19
2018	Other services to the public	27	12	29	14	5	13	0	21	45	18
2018	None of the above	24	12	44	11	3	2	3	15	38	40
2017	Communications or public affairs	6	23	17	34	9	3	7	49	33	30
2017	Security	0	24	40	25	0	0	11	28	27	11
2017	Administration and operations	11	18	25	22	15	4	4	41	32	138
2017	Human resources	22	22	28	22	6	0	0	28	44	18
2017	Financial management	17	10	39	17	12	6	0	30	28	18
2017	Information management	18	41	15	4	18	0	5	22	62	26
2017	Other services to the public	10	12	35	30	7	6	0	39	24	14
2017	None of the above	10	19	32	17	12	3	7	32	33	60
2014	Communications or public affairs	14	10	29	26	15	0	5	43	26	20
2014	Administration and operations	13	20	27	23	13	2	3	37	35	106
2014	Human resources	0	21	36	27	16	0	0	43	21	14
2014	Financial management	0	17	32	17	33	0	0	50	17	12
2014	Information management	11	24	29	21	15	0	0	36	35	20
2014	Other services to the public	16	13	38	10	19	4	0	30	31	31
2014	None of the above	12	27	22	22	13	0	4	37	40	58

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	8	27	34	22	6	3	0	28	37	32
2018	Security	8	8	42	35	0	0	8	38	17	12
2018	Administration and operations	8	12	27	31	16	3	3	50	21	128
2018	Human resources	20	28	40	11	0	0	0	11	48	16
2018	Financial management	6	7	26	26	26	10	0	57	14	13
2018	Information management	10	18	32	27	6	0	6	35	30	19
2018	Other services to the public	11	15	28	17	16	9	4	38	30	19
2018	None of the above	8	19	42	17	9	2	3	27	29	40
2017	Communications or public affairs	10	30	27	21	10	3	0	31	41	30
2017	Security	0	28	43	11	0	0	18	13	34	11
2017	Administration and operations	9	12	32	23	19	2	3	44	23	138
2017	Human resources	0	27	22	28	11	6	6	44	31	18
2017	Financial management	21	11	21	26	17	6	0	45	34	18
2017	Information management	11	11	18	45	11	4	0	58	23	26
2017	Other services to the public	21	0	13	29	37	0	0	66	21	14
2017	None of the above	13	18	19	12	22	1	14	39	38	59
2014	Communications or public affairs	14	20	40	16	10	0	0	26	34	20
2014	Administration and operations	14	20	30	21	14	0	0	35	34	106
2014	Human resources	8	9	40	20	24	0	0	43	16	14
2014	Financial management	0	31	20	26	14	9	0	44	34	12
2014	Information management	10	34	20	16	15	0	5	33	46	20
2014	Other services to the public	6	17	21	27	28	0	0	55	24	31
2014	None of the above	5	10	27	28	17	2	12	52	17	57

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	48	27	17	4	3	0	0	75	7	32
2018	Security	62	31	8	0	0	0	0	92	0	12
2018	Administration and operations	47	25	7	13	8	1	0	72	21	128
2018	Human resources	47	39	5	9	0	0	0	86	9	16
2018	Financial management	61	33	0	0	6	0	0	94	6	13
2018	Information management	35	45	10	6	4	0	0	80	10	20
2018	Other services to the public	46	24	12	14	4	0	0	70	19	18
2018	None of the above	23	38	13	14	12	0	0	61	26	40
2017	Communications or public affairs	33	33	20	6	7	0	0	67	13	30
2017	Security	18	42	18	22	0	0	0	60	22	11
2017	Administration and operations	40	27	9	16	6	1	1	68	23	138
2017	Human resources	53	30	17	0	0	0	0	83	0	17
2017	Financial management	62	16	5	6	11	0	0	78	17	18
2017	Information management	40	42	7	7	4	0	0	82	11	26
2017	Other services to the public	37	22	7	21	13	0	0	60	34	14
2017	None of the above	41	31	5	12	9	2	0	73	22	60
2014	Communications or public affairs	60	21	5	5	9	0	0	81	14	20
2014	Administration and operations	39	24	8	12	17	0	0	64	28	105
2014	Human resources	65	21	8	0	7	0	0	86	7	14
2014	Financial management	63	19	17	0	0	0	0	83	0	12
2014	Information management	44	20	14	0	21	0	0	64	21	20
2014	Other services to the public	34	29	8	7	22	0	0	63	29	31
2014	None of the above	48	30	9	8	6	0	0	78	13	58

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	58	27	0	12	3	85	15	32
2018	Security	62	15	23	0	0	77	0	12
2018	Administration and operations	43	36	8	6	6	80	12	127
2018	Human resources	63	28	9	0	0	91	0	16
2018	Financial management	71	23	0	6	0	94	6	13
2018	Information management	41	33	4	18	4	74	22	20
2018	Other services to the public	34	48	7	12	0	81	12	18
2018	None of the above	30	55	6	4	5	85	9	40
2017	Communications or public affairs	41	39	0	20	0	80	20	30
2017	Security	40	20	20	19	0	60	19	10
2017	Administration and operations	34	42	7	9	7	76	17	138
2017	Human resources	62	33	0	6	0	94	6	18
2017	Financial management	63	21	0	5	11	84	16	18
2017	Information management	32	57	4	4	4	89	7	26
2017	Other services to the public	12	41	23	24	0	53	24	14
2017	None of the above	42	40	9	1	7	82	9	59
2014	Communications or public affairs	27	47	14	12	0	74	12	19
2014	Administration and operations	41	35	11	10	4	76	13	106
2014	Human resources	50	36	8	0	7	86	7	14
2014	Financial management	40	60	0	0	0	100	0	12
2014	Information management	43	41	11	0	5	84	5	19
2014	Other services to the public	36	44	3	13	3	80	16	31
2014	None of the above	40	41	10	5	3	81	9	58

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	51	27	15	4	3	0	78	7	32
2018	Security	50	35	15	0	0	0	85	0	12
2018	Administration and operations	38	37	14	5	5	1	76	10	128
2018	Human resources	45	32	14	9	0	0	77	9	16
2018	Financial management	22	72	0	6	0	0	94	6	13
2018	Information management	29	37	6	24	4	0	67	28	20
2018	Other services to the public	32	28	19	16	0	4	63	17	18
2018	None of the above	25	44	12	11	8	0	69	19	40

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	39	37	6	3	13	3	0	78	16	32
2018	Security	50	35	8	8	0	0	0	85	8	12
2018	Administration and operations	46	31	13	9	1	1	0	77	10	129
2018	Human resources	47	45	0	0	0	0	9	100	0	16
2018	Financial management	48	33	20	0	0	0	0	80	0	13
2018	Information management	31	43	10	10	0	6	0	78	11	19
2018	Other services to the public	61	4	0	9	21	4	0	68	32	18
2018	None of the above	18	47	23	4	0	8	0	71	4	40
2017	Communications or public affairs	40	36	17	0	4	3	0	79	4	30
2017	Security	21	44	35	0	0	0	0	65	0	11
2017	Administration and operations	47	31	9	4	4	5	1	82	8	137
2017	Human resources	56	33	11	0	0	0	0	89	0	18
2017	Financial management	74	0	11	15	0	0	0	74	15	18
2017	Information management	30	49	18	0	4	0	0	79	4	26
2017	Other services to the public	55	17	21	7	0	0	0	72	7	14
2017	None of the above	50	31	6	1	9	3	0	84	10	60
2014	Communications or public affairs	36	29	26	0	8	0	0	65	8	20
2014	Administration and operations	43	35	7	6	4	5	0	82	10	106
2014	Human resources	46	39	0	0	0	0	15	100	0	14
2014	Financial management	52	27	21	0	0	0	0	79	0	12
2014	Information management	52	6	26	6	5	6	0	61	11	19
2014	Other services to the public	44	26	6	11	0	13	0	80	12	31
2014	None of the above	54	24	17	3	0	2	0	79	4	58

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	45	30	15	3	7	0	0	75	10	32
2018	Security	50	42	8	0	0	0	0	92	0	12
2018	Administration and operations	43	35	11	6	3	2	0	79	9	128
2018	Human resources	38	53	0	9	0	0	0	91	9	16
2018	Financial management	41	49	10	0	0	0	0	90	0	13
2018	Information management	37	47	6	6	4	0	0	84	10	19
2018	Other services to the public	51	12	14	12	7	0	4	65	19	18
2018	None of the above	14	54	20	10	2	0	0	68	12	40
2017	Communications or public affairs	36	50	10	3	0	0	0	87	3	30
2017	Security	21	50	18	11	0	0	0	71	11	11
2017	Administration and operations	42	33	14	7	3	1	0	76	9	138
2017	Human resources	59	41	0	0	0	0	0	100	0	17
2017	Financial management	69	0	26	0	5	0	0	69	5	18
2017	Information management	40	38	15	4	0	4	0	81	4	26
2017	Other services to the public	43	33	24	0	0	0	0	76	0	14
2017	None of the above	47	24	16	5	8	0	0	71	13	60
2014	Communications or public affairs	45	26	15	5	8	0	0	71	14	20
2014	Administration and operations	48	30	10	8	4	0	0	79	11	106
2014	Human resources	45	49	0	0	7	0	0	93	7	14
2014	Financial management	52	37	0	10	0	0	0	90	10	12
2014	Information management	50	20	30	0	0	0	0	70	0	20
2014	Other services to the public	36	37	13	7	0	6	0	78	7	31
2014	None of the above	48	34	12	3	3	0	0	81	7	58

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	42	37	10	3	7	0	79	10	32
2018	Security	58	27	15	0	0	0	85	0	12
2018	Administration and operations	54	33	7	5	2	0	87	7	129
2018	Human resources	54	37	9	0	0	0	91	0	16
2018	Financial management	55	39	0	0	6	0	94	6	13
2018	Information management	49	31	9	6	4	0	80	11	19
2018	Other services to the public	65	4	19	7	4	0	70	12	18
2018	None of the above	25	55	0	17	2	2	81	19	40
2017	Communications or public affairs	43	34	16	3	4	0	77	7	30
2017	Security	21	57	22	0	0	0	78	0	11
2017	Administration and operations	49	34	6	8	3	0	83	11	138
2017	Human resources	77	17	0	6	0	0	94	6	17
2017	Financial management	69	21	5	0	5	0	90	5	18
2017	Information management	55	30	7	7	0	0	85	7	26
2017	Other services to the public	66	21	14	0	0	0	86	0	14
2017	None of the above	55	25	4	6	9	0	80	16	60
2014	Communications or public affairs	55	25	11	0	8	0	81	8	20
2014	Administration and operations	56	25	8	7	4	0	82	10	106
2014	Human resources	59	41	0	0	0	0	100	0	14
2014	Financial management	53	47	0	0	0	0	100	0	12
2014	Information management	50	39	5	0	5	0	89	5	20
2014	Other services to the public	45	36	13	4	3	0	80	7	31
2014	None of the above	57	31	5	3	3	0	88	7	58

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	15	46	18	4	6	8	3	68	11	32
2018	Security	42	15	23	8	0	12	0	65	9	12
2018	Administration and operations	26	26	18	11	12	5	2	56	25	128
2018	Human resources	32	37	16	9	0	6	0	73	9	16
2018	Financial management	28	49	0	0	6	0	16	93	7	13
2018	Information management	20	29	24	12	4	12	0	55	18	20
2018	Other services to the public	39	38	7	0	12	4	0	80	12	18
2018	None of the above	13	23	20	17	19	7	2	39	39	40
2017	Communications or public affairs	17	30	13	14	10	6	10	56	28	30
2017	Security	14	42	33	0	11	0	0	56	11	11
2017	Administration and operations	20	31	12	20	10	5	2	55	32	138
2017	Human resources	35	41	6	12	0	6	0	81	13	17
2017	Financial management	53	5	22	9	11	0	0	58	20	18
2017	Information management	25	23	7	22	7	11	4	57	34	26
2017	Other services to the public	6	31	17	16	24	0	6	39	43	14
2017	None of the above	26	21	13	16	18	6	0	50	36	60
2014	Communications or public affairs	49	21	15	5	9	0	0	70	14	20
2014	Administration and operations	22	30	15	15	14	4	1	55	30	106
2014	Human resources	36	35	23	0	7	0	0	71	7	14
2014	Financial management	52	20	10	17	0	0	0	72	17	12
2014	Information management	24	24	15	5	26	5	0	51	33	20
2014	Other services to the public	22	23	17	23	16	0	0	44	39	31
2014	None of the above	33	40	10	6	8	2	2	75	14	58

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	36	38	20	0	3	3	0	76	3	32
2018	Security	54	23	15	8	0	0	0	77	8	12
2018	Administration and operations	35	34	12	8	7	2	1	71	16	126
2018	Human resources	29	57	5	0	0	0	9	94	0	16
2018	Financial management	35	52	0	0	13	0	0	87	13	13
2018	Information management	52	32	0	12	4	0	0	84	16	20
2018	Other services to the public	55	16	4	14	11	0	0	72	25	19
2018	None of the above	26	44	10	14	6	0	0	70	20	40
2017	Communications or public affairs	30	43	6	17	3	0	0	74	20	30
2017	Security	25	40	35	0	0	0	0	65	0	11
2017	Administration and operations	39	37	8	11	2	4	0	79	13	138
2017	Human resources	55	23	0	17	0	6	0	82	18	18
2017	Financial management	58	16	12	0	14	0	0	74	14	18
2017	Information management	33	48	8	0	4	7	0	87	4	26
2017	Other services to the public	59	7	24	10	0	0	0	66	10	14
2017	None of the above	59	17	9	7	7	1	0	77	14	60
2014	Communications or public affairs	47	46	0	0	7	0	0	93	7	20
2014	Administration and operations	36	37	14	6	6	1	1	74	12	106
2014	Human resources	52	39	0	0	0	9	0	100	0	14
2014	Financial management	38	23	21	17	0	0	0	62	17	12
2014	Information management	45	39	11	5	0	0	0	84	5	20
2014	Other services to the public	58	27	0	3	6	6	0	90	10	31
2014	None of the above	54	29	5	3	4	6	0	87	7	58

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	28	42	18	9	3	0	70	12	32
2018	Security	62	15	23	0	0	0	77	0	12
2018	Administration and operations	33	34	21	6	6	0	67	12	128
2018	Human resources	23	62	5	0	0	9	94	0	16
2018	Financial management	41	43	10	6	0	0	84	6	13
2018	Information management	43	27	14	17	0	0	70	17	19
2018	Other services to the public	48	23	14	11	4	0	72	15	19
2018	None of the above	25	38	14	14	9	0	62	24	39

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	32	25	6	16	13	8	0	62	32	32
2018	Security	42	42	8	0	8	0	0	85	8	12
2018	Administration and operations	26	19	19	12	13	9	1	51	28	128
2018	Human resources	18	29	23	5	5	11	9	58	14	16
2018	Financial management	22	13	26	0	6	23	10	53	9	13
2018	Information management	14	33	15	16	4	17	0	57	24	20
2018	Other services to the public	27	13	16	17	11	11	4	47	34	19
2018	None of the above	15	21	18	11	15	12	8	46	32	40
2017	Communications or public affairs	13	18	27	23	14	6	0	32	39	30
2017	Security	7	25	25	33	11	0	0	32	44	11
2017	Administration and operations	24	21	20	17	11	7	0	49	30	138
2017	Human resources	35	18	6	12	12	12	6	64	29	17
2017	Financial management	39	10	22	20	5	5	0	51	26	18
2017	Information management	15	48	4	11	11	7	5	71	25	26
2017	Other services to the public	25	12	19	7	21	17	0	44	33	14
2017	None of the above	29	18	12	9	15	9	8	57	29	60
2014	Communications or public affairs	20	29	21	6	24	0	0	49	30	20
2014	Administration and operations	16	26	18	10	21	7	2	46	35	106
2014	Human resources	38	27	20	7	0	9	0	71	7	14
2014	Financial management	25	14	27	7	10	17	0	46	21	12
2014	Information management	14	19	20	20	11	16	0	39	37	20
2014	Other services to the public	9	36	17	17	12	6	3	49	32	31
2014	None of the above	20	23	13	17	14	3	10	49	36	58

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	14	86	32
2018	Administration and operations	13	87	128
2018	None of the above	20	80	40

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	42	16

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	30	16

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	51	16

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	56	16

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	61	16

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	42	16

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	53	16

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	54	16

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	55	16

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	34	16

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	30	16

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	16

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	31	16

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	14

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	34	14

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	47	14

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	14

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	14

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	34	14

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	33	35	12	6	12	3	39	20	32
2018	Security	15	50	15	0	0	19	0	81	0	12
2018	Administration and operations	17	17	18	8	8	25	6	50	24	127
2018	Human resources	0	32	32	0	0	31	5	50	0	16
2018	Financial management	29	0	22	0	6	26	16	51	11	13
2018	Information management	14	19	25	6	14	17	4	42	25	20
2018	Other services to the public	16	12	19	22	4	26	0	39	35	18
2018	None of the above	8	24	31	12	6	13	6	39	22	39
2017	Communications or public affairs	13	21	23	10	7	20	7	46	23	30
2017	Security	32	22	25	11	11	0	0	54	22	11
2017	Administration and operations	22	16	19	9	10	20	4	51	24	138
2017	Human resources	17	22	16	6	0	39	0	64	9	18
2017	Financial management	38	0	32	5	5	15	6	48	13	18
2017	Information management	18	12	15	7	4	41	4	54	19	26
2017	Other services to the public	12	12	7	17	24	22	6	33	57	14
2017	None of the above	28	14	19	10	9	13	7	52	24	60
2014	Communications or public affairs	20	22	24	0	14	15	5	53	17	20
2014	Administration and operations	17	18	20	8	13	19	5	46	28	106
2014	Human resources	9	27	35	7	7	9	8	43	16	14
2014	Financial management	16	34	14	0	0	37	0	78	0	12
2014	Information management	19	0	25	11	10	30	5	29	32	20
2014	Other services to the public	21	28	13	10	13	12	3	58	26	31
2014	None of the above	27	25	15	9	3	16	5	66	15	58

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	17	44	22	9	6	3	0	63	15	32
2018	Security	35	31	23	0	0	12	0	74	0	12
2018	Administration and operations	31	34	15	8	5	6	0	70	14	127
2018	Human resources	35	34	26	0	0	5	0	73	0	16
2018	Financial management	35	16	10	6	6	20	7	70	17	13
2018	Information management	35	27	17	6	14	0	0	63	20	20
2018	Other services to the public	44	19	22	7	4	4	0	65	12	18
2018	None of the above	17	36	17	12	6	9	3	60	20	39
2017	Communications or public affairs	20	34	22	6	7	6	4	60	15	30
2017	Security	32	22	35	0	11	0	0	54	11	11
2017	Administration and operations	34	24	23	6	6	7	0	62	13	137
2017	Human resources	33	39	16	11	0	0	0	73	11	18
2017	Financial management	59	22	0	9	10	0	0	81	19	18
2017	Information management	32	43	7	4	4	7	4	84	8	26
2017	Other services to the public	36	27	7	31	0	0	0	63	31	14
2017	None of the above	39	22	15	10	9	1	4	64	20	59
2014	Communications or public affairs	34	37	15	0	14	0	0	71	14	20
2014	Administration and operations	29	20	21	9	10	11	0	55	21	106
2014	Human resources	38	40	7	0	7	9	0	86	7	14
2014	Financial management	23	41	28	0	0	9	0	70	0	12
2014	Information management	39	5	36	5	5	10	0	49	12	20
2014	Other services to the public	35	12	23	6	10	10	4	55	19	31
2014	None of the above	27	38	13	9	7	7	0	70	17	58

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	17	83	32
2018	Administration and operations	6	94	126
2018	Human resources	0	100	16
2018	Financial management	0	100	13

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	9	21	35	4	7	17	6	39	15	32
2018	Security	23	42	15	0	0	19	0	81	0	12
2018	Administration and operations	20	14	22	4	6	28	6	51	16	129
2018	Human resources	20	12	23	0	0	31	14	58	0	16
2018	Financial management	29	0	28	0	0	26	16	51	0	13
2018	Information management	20	17	25	16	0	17	4	47	20	20
2018	Other services to the public	24	5	38	4	0	29	0	41	6	18
2018	None of the above	12	18	42	3	0	15	10	40	4	40
2017	Communications or public affairs	13	27	20	0	7	26	7	60	11	30
2017	Security	14	29	35	0	11	11	0	48	12	11
2017	Administration and operations	26	15	23	4	3	23	6	58	10	138
2017	Human resources	28	11	5	0	0	45	11	89	0	18
2017	Financial management	57	5	18	0	5	15	0	73	6	18
2017	Information management	28	12	26	0	0	30	4	60	0	26
2017	Other services to the public	12	6	0	14	10	41	17	43	57	14
2017	None of the above	23	14	21	1	9	26	6	54	15	60
2014	Communications or public affairs	31	25	10	0	8	16	10	75	11	20
2014	Administration and operations	17	13	29	3	4	28	7	45	10	106
2014	Human resources	23	21	34	0	0	15	8	56	0	14
2014	Financial management	16	41	7	0	0	37	0	89	0	12
2014	Information management	10	15	30	5	5	30	5	38	15	20
2014	Other services to the public	20	15	26	8	3	25	3	48	16	31
2014	None of the above	23	16	11	3	2	27	18	70	10	58

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	26	32	21	4	7	6	3	64	13	32
2018	Security	31	35	23	0	0	12	0	74	0	12
2018	Administration and operations	36	29	16	4	6	8	1	72	10	129
2018	Human resources	26	48	17	0	0	0	9	82	0	16
2018	Financial management	35	16	16	6	0	20	7	70	8	13
2018	Information management	43	21	24	12	0	0	0	64	12	20
2018	Other services to the public	54	11	19	12	0	4	0	68	12	18
2018	None of the above	24	31	29	5	0	11	0	61	6	40
2017	Communications or public affairs	30	44	13	4	4	6	0	79	8	30
2017	Security	14	29	35	0	11	11	0	48	12	11
2017	Administration and operations	39	29	20	1	4	6	0	73	5	138
2017	Human resources	50	39	0	0	0	11	0	100	0	18
2017	Financial management	73	22	0	0	5	0	0	95	5	18
2017	Information management	39	16	23	4	0	15	4	68	4	26
2017	Other services to the public	43	16	7	7	0	17	10	81	10	14
2017	None of the above	42	17	19	2	9	9	2	66	12	60
2014	Communications or public affairs	39	37	15	0	3	0	5	80	4	20
2014	Administration and operations	32	26	22	3	3	14	0	67	7	105
2014	Human resources	38	27	20	0	0	15	0	77	0	14
2014	Financial management	23	51	7	0	0	19	0	91	0	12
2014	Information management	35	20	30	5	0	10	0	60	6	20
2014	Other services to the public	29	21	20	11	3	15	0	59	17	31
2014	None of the above	27	27	15	4	2	17	10	73	7	57

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	51	28	11	0	11	0	0	79	11	31
2018	Security	62	31	8	0	0	0	0	92	0	12
2018	Administration and operations	54	35	5	3	3	0	0	89	6	129
2018	Human resources	57	34	9	0	0	0	0	91	0	16
2018	Financial management	51	43	6	0	0	0	0	94	0	13
2018	Information management	47	36	0	12	4	0	0	84	16	19
2018	Other services to the public	44	17	27	12	0	0	0	61	12	18
2018	None of the above	32	28	17	10	5	3	3	65	16	39
2017	Communications or public affairs	44	40	7	6	4	0	0	83	10	30
2017	Security	65	11	25	0	0	0	0	75	0	11
2017	Administration and operations	56	28	7	2	4	1	2	86	7	138
2017	Human resources	72	23	0	0	6	0	0	94	6	18
2017	Financial management	65	5	16	15	0	0	0	70	15	18
2017	Information management	40	38	4	7	11	0	0	78	18	26
2017	Other services to the public	78	12	10	0	0	0	0	90	0	14
2017	None of the above	55	23	8	5	6	1	2	81	11	60

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	44	46	0	10	0	0	90	10	31
2018	Security	50	8	15	8	0	19	72	9	12
2018	Administration and operations	50	37	8	4	1	1	88	5	126
2018	Human resources	47	48	5	0	0	0	95	0	16
2018	Financial management	58	26	16	0	0	0	84	0	13
2018	Information management	39	45	4	12	0	0	84	12	20
2018	Other services to the public	40	41	0	12	7	0	81	19	18
2018	None of the above	29	46	12	11	2	0	75	12	39
2017	Communications or public affairs	41	39	16	3	0	0	80	3	30
2017	Security	21	57	11	11	0	0	78	11	11
2017	Administration and operations	40	37	8	10	4	1	78	14	138
2017	Human resources	50	45	6	0	0	0	94	0	18
2017	Financial management	53	33	9	0	0	6	91	0	18
2017	Information management	49	37	11	4	0	0	86	4	26
2017	Other services to the public	37	49	14	0	0	0	86	0	14
2017	None of the above	25	51	13	1	8	1	77	9	60

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	29	31	22	5	13	0	0	60	18	31
2018	Security	42	27	15	8	0	8	0	75	8	12
2018	Administration and operations	31	33	11	15	9	1	0	64	24	127
2018	Human resources	22	33	30	6	9	0	0	55	15	15
2018	Financial management	35	27	22	0	6	10	0	68	7	13
2018	Information management	21	45	15	14	4	0	0	67	18	20
2018	Other services to the public	34	25	22	7	12	0	0	60	19	18
2018	None of the above	13	37	17	6	25	0	0	51	32	39
2017	Communications or public affairs	20	27	23	23	4	4	0	48	27	30
2017	Security	14	36	17	11	22	0	0	50	33	11
2017	Administration and operations	21	40	18	12	9	0	0	61	21	137
2017	Human resources	39	39	17	6	0	0	0	78	6	18
2017	Financial management	37	26	15	11	5	6	0	67	17	18
2017	Information management	16	59	11	7	7	0	0	75	14	26
2017	Other services to the public	18	52	7	17	0	6	0	75	18	14
2017	None of the above	17	33	13	15	14	5	4	55	31	60

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	27	20	23	15	15	0	0	47	30	32
2018	Security	39	8	15	15	15	8	0	50	33	12
2018	Administration and operations	26	24	12	17	21	0	1	50	38	128
2018	Human resources	5	31	11	32	15	0	6	38	49	16
2018	Financial management	0	10	23	55	12	0	0	10	68	13
2018	Information management	12	21	43	12	12	0	0	33	24	20
2018	Other services to the public	20	39	14	15	11	0	0	59	27	19
2018	None of the above	27	21	30	11	6	0	3	50	19	40
2017	Communications or public affairs	21	13	36	17	9	0	3	35	27	30
2017	Security	40	35	14	0	0	0	11	84	0	11
2017	Administration and operations	24	25	18	15	17	0	1	50	33	138
2017	Human resources	0	39	22	17	22	0	0	39	39	18
2017	Financial management	31	17	15	12	26	0	0	48	38	18
2017	Information management	33	16	16	11	18	0	7	53	31	26
2017	Other services to the public	48	19	13	10	10	0	0	66	21	14
2017	None of the above	37	22	20	4	6	2	8	65	12	60

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	8	16	38	21	17	0	0	25	38	32
2018	Security	8	35	50	0	0	8	0	46	0	12
2018	Administration and operations	17	30	22	17	14	1	0	47	31	128
2018	Human resources	0	0	40	29	31	0	0	0	60	16
2018	Financial management	20	28	10	36	6	0	0	48	42	13
2018	Information management	35	12	22	16	15	0	0	47	31	20
2018	Other services to the public	4	33	34	25	4	0	0	37	29	19
2018	None of the above	0	28	12	14	43	0	3	29	59	40
2017	Communications or public affairs	10	21	30	20	20	0	0	30	40	30
2017	Security	14	21	33	11	22	0	0	35	33	11
2017	Administration and operations	17	28	28	15	11	0	0	45	27	138
2017	Human resources	11	28	28	10	22	0	0	39	33	18
2017	Financial management	23	38	16	14	10	0	0	60	24	18
2017	Information management	19	33	29	4	15	0	0	52	19	25
2017	Other services to the public	0	18	26	29	27	0	0	18	56	14
2017	None of the above	9	25	25	11	25	0	5	36	38	60

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	16	40	28	11	6	0	0	56	16	32
2018	Security	35	23	35	0	0	8	0	62	0	12
2018	Administration and operations	33	30	17	12	7	1	1	64	19	127
2018	Human resources	0	9	52	40	0	0	0	9	40	16
2018	Financial management	22	58	20	0	0	0	0	80	0	13
2018	Information management	35	20	21	14	10	0	0	55	24	20
2018	Other services to the public	17	37	24	21	0	0	0	55	21	19
2018	None of the above	10	23	21	17	26	0	3	34	45	39
2017	Communications or public affairs	17	31	28	20	0	0	4	49	21	29
2017	Security	28	23	24	12	12	0	0	51	24	10
2017	Administration and operations	31	33	23	10	3	0	1	64	13	138
2017	Human resources	11	34	34	16	6	0	0	45	22	18
2017	Financial management	55	20	16	9	0	0	0	75	9	18
2017	Information management	22	38	26	4	7	0	4	62	11	26
2017	Other services to the public	25	31	6	17	21	0	0	56	38	14
2017	None of the above	17	33	18	9	11	1	10	56	23	60

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	11	20	32	16	17	0	3	33	34	32
2018	Security	8	23	50	12	0	8	0	33	13	12
2018	Administration and operations	23	20	22	17	17	1	0	44	34	126
2018	Human resources	0	0	13	47	40	0	0	0	87	15
2018	Financial management	32	6	29	19	13	0	0	38	32	13
2018	Information management	27	24	24	7	18	0	0	51	25	20
2018	Other services to the public	0	34	11	30	25	0	0	34	55	19
2018	None of the above	7	32	17	8	36	0	0	39	44	40
2017	Communications or public affairs	10	27	17	33	13	0	0	37	46	30
2017	Security	18	7	17	18	33	0	7	27	54	11
2017	Administration and operations	22	25	19	16	16	1	0	48	33	137
2017	Human resources	17	17	39	6	22	0	0	34	27	18
2017	Financial management	35	18	21	0	26	0	0	53	26	17
2017	Information management	18	26	34	11	11	0	0	44	22	26
2017	Other services to the public	6	31	16	20	28	0	0	37	47	14
2017	None of the above	11	20	16	16	30	0	7	34	50	60

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	35	42	12	3	3	0	6	81	6	32
2018	Security	50	23	12	0	0	8	8	86	0	12
2018	Administration and operations	50	16	14	5	4	1	10	74	11	127
2018	Human resources	6	40	37	17	0	0	0	46	17	16
2018	Financial management	55	23	16	6	0	0	0	78	6	13
2018	Information management	61	4	12	4	0	13	6	80	5	20
2018	Other services to the public	48	27	4	21	0	0	0	75	21	19
2018	None of the above	32	18	11	7	21	2	8	56	31	40
2017	Communications or public affairs	36	30	23	4	0	0	7	71	4	30
2017	Security	39	0	22	11	11	0	18	47	26	11
2017	Administration and operations	54	15	13	6	1	1	10	77	8	138
2017	Human resources	45	17	22	11	6	0	0	62	17	18
2017	Financial management	61	15	5	9	5	0	5	80	15	18
2017	Information management	47	12	4	4	0	4	30	89	6	26
2017	Other services to the public	43	0	23	0	21	0	14	50	24	14
2017	None of the above	20	21	19	4	17	0	20	51	25	60

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	24	25	27	14	10	0	0	49	24	32
2018	Security	35	12	23	23	0	8	0	50	25	12
2018	Administration and operations	31	32	17	10	9	1	0	63	20	128
2018	Human resources	11	20	43	26	0	0	0	31	26	16
2018	Financial management	39	35	19	7	0	0	0	74	7	12
2018	Information management	35	20	31	14	0	0	0	55	14	20
2018	Other services to the public	26	19	30	14	11	0	0	44	25	19
2018	None of the above	22	23	24	16	16	0	0	45	32	40
2017	Communications or public affairs	22	43	26	10	0	0	0	64	10	30
2017	Security	36	18	14	11	11	0	11	60	24	11
2017	Administration and operations	34	27	23	9	7	0	1	61	16	138
2017	Human resources	34	39	17	11	0	0	0	72	11	18
2017	Financial management	38	32	20	5	5	0	0	70	10	18
2017	Information management	50	18	18	0	11	0	4	71	11	26
2017	Other services to the public	18	20	39	13	10	0	0	38	23	14
2017	None of the above	18	28	29	14	5	1	5	49	20	60

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	26	42	12	15	6	0	0	68	21	32
2018	Security	69	15	0	0	8	8	0	92	8	12
2018	Administration and operations	30	32	20	9	6	2	0	64	16	128
2018	Human resources	16	29	26	14	9	0	6	48	24	16
2018	Financial management	45	16	23	0	6	0	10	68	7	13
2018	Information management	28	14	26	19	6	6	0	46	26	19
2018	Other services to the public	32	35	19	0	7	0	7	72	7	19
2018	None of the above	18	35	20	11	15	0	0	54	26	39
2017	Communications or public affairs	26	47	13	10	3	0	0	74	13	30
2017	Security	7	36	22	7	11	0	17	52	22	11
2017	Administration and operations	31	34	19	12	2	1	1	66	15	138
2017	Human resources	39	34	17	5	0	0	6	77	5	18
2017	Financial management	43	28	25	5	0	0	0	70	5	18
2017	Information management	42	24	12	4	8	4	8	74	13	25
2017	Other services to the public	36	37	17	0	10	0	0	72	10	14
2017	None of the above	32	19	19	8	11	3	8	57	21	60

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	14	46	15	19	6	0	0	61	25	32
2018	Security	31	53	8	0	0	8	0	92	0	12
2018	Administration and operations	30	34	20	8	7	1	0	65	15	128
2018	Human resources	6	28	34	31	0	0	0	34	31	16
2018	Financial management	26	52	16	6	0	0	0	78	6	13
2018	Information management	22	12	19	27	14	6	0	36	44	19
2018	Other services to the public	36	20	34	11	0	0	0	55	11	19
2018	None of the above	31	18	24	7	14	2	3	52	22	39
2017	Communications or public affairs	20	44	17	10	7	0	3	66	17	30
2017	Security	18	29	29	7	0	6	11	56	8	11
2017	Administration and operations	27	38	18	13	3	0	1	65	16	138
2017	Human resources	22	39	22	10	6	0	0	62	16	18
2017	Financial management	44	26	5	20	0	5	0	74	21	18
2017	Information management	22	40	22	7	4	5	0	66	12	26
2017	Other services to the public	52	16	19	13	0	0	0	68	13	14
2017	None of the above	20	23	28	8	10	3	8	49	20	60

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	23	48	16	3	6	0	3	73	10	31
2018	Security	31	46	15	0	0	8	0	83	0	12
2018	Administration and operations	42	26	22	6	3	0	0	69	9	128
2018	Human resources	11	29	54	0	0	0	6	43	0	16
2018	Financial management	48	36	6	0	0	0	10	93	0	13
2018	Information management	30	31	25	11	4	0	0	61	15	19
2018	Other services to the public	36	39	7	11	0	0	7	80	12	19
2018	None of the above	38	21	17	9	9	2	3	63	19	39
2017	Communications or public affairs	31	31	24	10	3	0	0	62	14	29
2017	Security	18	32	29	0	11	0	11	56	12	11
2017	Administration and operations	31	40	11	11	6	0	1	72	17	138
2017	Human resources	33	50	17	0	0	0	0	83	0	18
2017	Financial management	55	26	20	0	0	0	0	80	0	18
2017	Information management	42	38	12	4	0	0	5	84	4	25
2017	Other services to the public	60	21	13	7	0	0	0	80	7	14
2017	None of the above	33	26	12	13	4	1	10	67	19	60

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	12	31	30	7	17	0	3	44	25	32
2018	Security	27	27	38	0	0	8	0	59	0	12
2018	Administration and operations	25	40	20	10	4	0	0	65	15	128
2018	Human resources	16	20	17	20	20	0	6	39	43	16
2018	Financial management	38	52	10	0	0	0	0	90	0	13
2018	Information management	27	27	43	0	4	0	0	53	4	19
2018	Other services to the public	29	35	22	7	0	0	7	68	8	19
2018	None of the above	28	19	30	10	10	0	3	48	20	39
2017	Communications or public affairs	26	24	20	20	10	0	0	50	30	30
2017	Security	29	39	0	11	11	0	11	76	24	11
2017	Administration and operations	30	31	23	9	5	1	1	63	14	138
2017	Human resources	38	28	6	22	0	0	6	70	24	18
2017	Financial management	60	22	14	5	0	0	0	81	5	18
2017	Information management	23	40	22	11	0	4	0	66	11	26
2017	Other services to the public	47	28	0	14	10	0	0	76	24	14
2017	None of the above	28	25	16	7	9	4	9	62	19	60

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	57	27	0	11	3	0	3	86	14	32
2018	Security	62	23	8	0	0	8	0	92	0	12
2018	Administration and operations	50	24	15	4	5	0	2	75	9	127
2018	Human resources	46	31	17	0	0	0	6	82	0	16
2018	Financial management	65	22	12	0	0	0	0	88	0	13
2018	Information management	58	14	25	4	0	0	0	71	4	19
2018	Other services to the public	53	30	9	0	0	0	7	90	0	18
2018	None of the above	56	24	8	0	7	0	6	84	7	39
2017	Communications or public affairs	37	10	33	14	6	0	0	47	20	30
2017	Security	65	14	22	0	0	0	0	78	0	11
2017	Administration and operations	54	24	13	6	4	0	0	77	10	138
2017	Human resources	78	6	6	5	0	0	6	89	5	18
2017	Financial management	49	33	14	5	0	0	0	81	5	18
2017	Information management	52	22	15	0	0	0	11	83	0	26
2017	Other services to the public	76	14	10	0	0	0	0	90	0	14
2017	None of the above	44	27	13	7	3	0	6	76	10	59

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	69	13	3	0	10	0	6	86	11	32
2018	Security	85	8	0	0	0	8	0	100	0	12
2018	Administration and operations	71	16	5	2	0	1	4	92	2	128
2018	Human resources	54	31	0	0	0	0	15	100	0	16
2018	Financial management	72	12	6	0	0	0	10	93	0	13
2018	Information management	67	10	23	0	0	0	0	77	0	19
2018	Other services to the public	67	17	4	0	0	0	11	95	0	19
2018	None of the above	69	14	2	0	2	2	10	95	3	39

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	58	24	3	3	10	0	3	84	13	32
2018	Security	77	8	0	8	0	8	0	92	8	12
2018	Administration and operations	69	9	9	4	5	1	4	82	9	128
2018	Human resources	39	26	5	6	0	0	23	85	8	16
2018	Financial management	84	0	0	6	0	10	0	93	7	13
2018	Information management	73	11	12	0	4	0	0	83	4	19
2018	Other services to the public	63	18	15	0	4	0	0	81	4	19
2018	None of the above	60	11	15	2	4	2	6	77	7	39
2017	Communications or public affairs	70	10	17	4	0	0	0	80	4	30
2017	Security	75	18	6	0	0	0	0	94	0	11
2017	Administration and operations	68	15	6	5	2	1	3	87	7	138
2017	Human resources	78	6	10	0	0	0	6	89	0	18
2017	Financial management	84	6	0	5	5	0	0	90	10	18
2017	Information management	71	4	15	0	4	4	4	80	4	26
2017	Other services to the public	83	0	17	0	0	0	0	83	0	14
2017	None of the above	72	2	7	5	7	2	6	79	13	59

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	44	30	10	8	4	0	3	76	13	32
2018	Security	54	23	15	0	0	8	0	83	0	12
2018	Administration and operations	52	25	9	6	7	0	1	77	13	127
2018	Human resources	46	25	6	6	0	0	16	85	7	15
2018	Financial management	71	19	0	0	0	0	10	100	0	13
2018	Information management	21	47	25	6	0	0	0	69	6	20
2018	Other services to the public	41	47	12	0	0	0	0	88	0	18
2018	None of the above	48	28	11	3	4	0	5	80	8	40
2017	Communications or public affairs	37	36	20	7	0	0	0	73	7	30
2017	Security	47	35	7	11	0	0	0	82	11	11
2017	Administration and operations	44	35	12	5	1	0	1	81	7	138
2017	Human resources	66	17	6	6	0	0	6	88	6	18
2017	Financial management	78	6	0	11	5	0	0	84	16	18
2017	Information management	45	37	15	4	0	0	0	82	4	26
2017	Other services to the public	64	12	24	0	0	0	0	76	0	14
2017	None of the above	50	23	8	4	9	1	5	77	14	59

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	48	25	10	3	10	0	3	76	14	32
2018	Security	69	8	8	8	0	8	0	83	8	12
2018	Administration and operations	56	23	9	5	7	0	1	79	11	127
2018	Human resources	33	39	6	6	0	0	16	85	7	15
2018	Financial management	65	12	7	0	6	0	10	85	7	13
2018	Information management	45	13	28	4	10	0	0	58	14	20
2018	Other services to the public	69	22	5	0	4	0	0	91	4	18
2018	None of the above	52	9	10	17	3	0	9	67	22	39
2017	Communications or public affairs	54	26	10	10	0	0	0	81	10	30
2017	Security	47	29	18	6	0	0	0	76	6	11
2017	Administration and operations	55	25	9	5	4	0	1	81	9	137
2017	Human resources	77	17	0	0	0	0	6	100	0	18
2017	Financial management	69	25	0	6	0	0	0	94	6	18
2017	Information management	67	18	7	4	4	0	0	85	7	26
2017	Other services to the public	83	7	10	0	0	0	0	90	0	14
2017	None of the above	57	8	7	17	4	1	7	70	22	60

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	50	11	8	0	0	0	32	89	0	31
2018	Security	65	0	0	0	0	8	27	100	0	12
2018	Administration and operations	47	5	7	3	1	0	37	82	7	126
2018	Human resources	39	11	6	0	0	0	43	89	0	16
2018	Financial management	41	7	7	7	0	0	38	77	11	12
2018	Information management	54	14	10	0	0	0	22	87	0	20
2018	Other services to the public	70	7	4	0	0	0	19	94	0	18
2018	None of the above	52	11	2	0	0	0	35	97	0	40
2017	Communications or public affairs	55	11	0	0	0	0	34	100	0	29
2017	Security	35	0	0	11	0	0	55	76	24	11
2017	Administration and operations	50	12	4	1	0	0	34	93	1	138
2017	Human resources	71	5	6	0	0	0	18	93	0	17
2017	Financial management	67	5	0	0	0	0	28	100	0	18
2017	Information management	48	18	4	4	0	0	27	90	5	26
2017	Other services to the public	47	16	13	0	0	0	24	83	0	14
2017	None of the above	61	10	0	1	2	0	25	95	5	58

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	24	38	30	3	3	0	3	63	6	32
2018	Security	77	8	8	0	0	8	0	92	0	12
2018	Administration and operations	60	29	3	1	1	1	4	95	2	127
2018	Human resources	54	11	0	0	0	0	35	100	0	16
2018	Financial management	64	16	0	0	0	0	20	100	0	13
2018	Information management	69	9	12	4	0	6	0	83	4	20
2018	Other services to the public	80	20	0	0	0	0	0	100	0	18
2018	None of the above	54	26	6	4	2	0	8	86	7	40
2017	Communications or public affairs	41	30	27	3	0	0	0	70	3	30
2017	Security	49	40	0	0	0	0	11	100	0	11
2017	Administration and operations	65	23	6	1	0	0	5	92	1	138
2017	Human resources	89	6	0	0	0	0	6	100	0	18
2017	Financial management	88	12	0	0	0	0	0	100	0	18
2017	Information management	77	7	4	5	0	0	7	91	5	26
2017	Other services to the public	60	29	0	0	0	0	10	100	0	14
2017	None of the above	65	13	4	1	3	0	14	90	5	59

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	52	25	15	0	3	0	6	81	3	32
2018	Security	85	8	0	0	0	8	0	100	0	12
2018	Administration and operations	71	12	3	4	6	0	4	87	11	127
2018	Human resources	62	17	14	0	0	0	6	85	0	16
2018	Financial management	64	0	6	0	20	0	10	71	22	13
2018	Information management	49	21	24	6	0	0	0	70	6	20
2018	Other services to the public	58	4	4	14	12	0	7	68	28	18
2018	None of the above	69	5	2	0	14	0	10	82	16	40
2017	Communications or public affairs	48	39	6	3	3	0	0	87	6	30
2017	Security	49	0	11	18	11	0	11	55	32	11
2017	Administration and operations	72	12	6	3	4	0	4	86	8	138
2017	Human resources	83	11	0	6	0	0	0	94	6	18
2017	Financial management	65	11	19	6	0	0	0	75	6	18
2017	Information management	51	20	17	4	4	0	4	74	8	26
2017	Other services to the public	36	18	16	7	22	0	0	54	29	14
2017	None of the above	51	11	5	9	10	1	11	71	23	59

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	42	34	10	7	3	3	0	79	10	32
2018	Security	69	23	0	0	0	8	0	100	0	12
2018	Administration and operations	32	44	18	3	2	0	1	77	5	127
2018	Human resources	22	42	6	15	0	0	15	76	17	16
2018	Financial management	64	8	29	0	0	0	0	71	0	12
2018	Information management	31	27	30	0	12	0	0	58	12	20
2018	Other services to the public	62	30	0	0	0	0	7	100	0	18
2018	None of the above	64	19	12	0	2	0	3	86	2	40
2017	Communications or public affairs	62	25	10	3	0	0	0	87	3	29
2017	Security	75	14	0	0	0	0	11	100	0	11
2017	Administration and operations	45	35	12	4	1	1	1	83	5	138
2017	Human resources	67	22	11	0	0	0	0	89	0	18
2017	Financial management	67	17	6	5	5	0	0	84	10	18
2017	Information management	49	22	21	0	0	0	7	77	0	26
2017	Other services to the public	49	35	6	0	0	0	10	93	0	14
2017	None of the above	52	25	11	3	0	0	9	85	3	59

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	7	39	34	10	10	0	0	46	20	32
2018	Security	15	47	31	0	0	8	0	67	0	12
2018	Administration and operations	17	32	31	13	7	1	0	49	20	127
2018	Human resources	0	6	58	36	0	0	0	6	36	16
2018	Financial management	10	16	48	16	0	0	10	29	18	13
2018	Information management	20	32	37	8	4	0	0	51	12	20
2018	Other services to the public	11	50	34	0	4	0	0	62	4	19
2018	None of the above	15	11	32	20	19	0	3	27	40	40
2017	Communications or public affairs	7	27	54	13	0	0	0	34	13	30
2017	Security	7	14	50	22	0	0	7	23	23	11
2017	Administration and operations	14	30	41	9	6	1	0	43	15	138
2017	Human resources	17	28	34	22	0	0	0	45	22	18
2017	Financial management	17	37	27	14	5	0	0	54	19	18
2017	Information management	11	41	34	7	4	4	0	54	11	26
2017	Other services to the public	0	26	48	27	0	0	0	26	27	14
2017	None of the above	9	34	32	14	12	0	0	43	26	60

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	10	22	42	22	3	0	0	25	32	31
2018	Security	8	8	46	8	21	8	0	32	18	11
2018	Administration and operations	10	28	34	22	7	0	0	29	38	126
2018	Human resources	11	31	51	6	0	0	0	6	43	16
2018	Financial management	0	19	35	16	20	0	10	39	21	13
2018	Information management	10	8	46	15	21	0	0	36	19	19
2018	Other services to the public	11	18	45	22	4	0	0	26	29	19
2018	None of the above	8	41	34	13	4	0	0	17	49	40
2017	Communications or public affairs	10	16	48	16	11	0	0	27	26	30
2017	Security	11	11	35	36	0	0	7	39	23	11
2017	Administration and operations	13	15	39	21	10	0	1	32	29	137
2017	Human resources	6	11	50	22	11	0	0	34	17	18
2017	Financial management	5	22	21	31	16	6	0	50	28	18
2017	Information management	4	7	45	32	12	0	0	44	11	26
2017	Other services to the public	0	56	32	7	6	0	0	13	56	14
2017	None of the above	12	29	36	15	3	1	3	20	43	60

Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	22	37	20	6	15	0	0	22	78	32
2018	Security	39	23	15	8	8	0	8	42	58	12
2018	Administration and operations	32	22	23	8	14	1	0	33	67	127
2018	Human resources	20	25	28	15	6	0	6	22	78	16
2018	Financial management	16	29	10	22	16	0	7	17	83	13
2018	Information management	27	38	23	6	6	0	0	27	73	20
2018	Other services to the public	29	36	18	8	9	0	0	29	71	19
2018	None of the above	43	33	8	14	2	0	0	43	57	40
2017	Communications or public affairs	28	43	13	10	3	0	3	28	72	30
2017	Security	53	22	14	0	0	0	11	59	41	11
2017	Administration and operations	31	23	16	11	14	4	1	33	67	138
2017	Human resources	11	28	39	17	6	0	0	11	89	18
2017	Financial management	25	32	10	11	16	0	6	27	73	18
2017	Information management	51	4	25	16	4	0	0	51	49	26
2017	Other services to the public	36	37	0	17	10	0	0	36	64	14
2017	None of the above	36	22	24	6	7	2	2	38	62	59

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	13	25
2018	Administration and operations	28	85
2018	Human resources	8	12
2018	Financial management	21	10
2018	Information management	38	14
2018	Other services to the public	63	13
2018	None of the above	21	25
2017	Communications or public affairs	10	21
2017	Administration and operations	24	86
2017	Human resources	13	16
2017	Financial management	22	13
2017	Information management	28	12
2017	None of the above	27	35

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	24	25
2018	Administration and operations	35	85
2018	Human resources	43	12
2018	Financial management	37	10
2018	Information management	40	14
2018	Other services to the public	6	13
2018	None of the above	17	25
2017	Communications or public affairs	38	21
2017	Administration and operations	31	86
2017	Human resources	13	16
2017	Financial management	16	13
2017	Information management	42	12
2017	None of the above	23	35

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	17	25
2018	Administration and operations	27	85
2018	Human resources	27	12
2018	Financial management	62	10
2018	Information management	40	14
2018	Other services to the public	19	13
2018	None of the above	24	25
2017	Communications or public affairs	14	21
2017	Administration and operations	23	86
2017	Human resources	18	16
2017	Financial management	40	13
2017	Information management	34	12
2017	None of the above	13	35

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	41	25
2018	Administration and operations	38	85
2018	Human resources	58	12
2018	Financial management	29	10
2018	Information management	25	14
2018	Other services to the public	22	13
2018	None of the above	26	25
2017	Communications or public affairs	66	21
2017	Administration and operations	45	86
2017	Human resources	50	16
2017	Financial management	46	13
2017	Information management	53	12
2017	None of the above	36	35

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	25
2018	Administration and operations	9	85
2018	Human resources	12	12
2018	Financial management	29	10
2018	Information management	0	14
2018	Other services to the public	0	13
2018	None of the above	4	25
2017	Communications or public affairs	5	21
2017	Administration and operations	8	86
2017	Human resources	0	16
2017	Financial management	22	13
2017	Information management	0	12
2017	None of the above	2	35

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	24	25
2018	Administration and operations	34	85
2018	Human resources	70	12
2018	Financial management	42	10
2018	Information management	16	14
2018	Other services to the public	21	13
2018	None of the above	23	25

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	29	25
2018	Administration and operations	37	85
2018	Human resources	53	12
2018	Financial management	30	10
2018	Information management	51	14
2018	Other services to the public	32	13
2018	None of the above	44	25
2017	Communications or public affairs	19	21
2017	Administration and operations	39	86
2017	Human resources	69	16
2017	Financial management	61	13
2017	Information management	36	12
2017	None of the above	38	35

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Communications or public affairs	5	72	10	10	5	0	19
2018	Administration and operations	7	41	21	13	1	16	80
2018	Human resources	7	45	32	0	0	16	12
2018	Financial management	0	33	38	0	0	29	10
2018	Information management	0	46	20	0	0	34	13
2018	Other services to the public	11	52	6	17	13	0	12
2018	None of the above	9	55	11	20	0	4	22
2017	Communications or public affairs	16	41	27	10	6	0	19
2017	Administration and operations	5	48	23	8	5	11	83
2017	Human resources	0	50	37	6	0	6	16
2017	Financial management	23	40	23	0	0	14	13
2017	Information management	8	45	24	8	0	14	11
2017	None of the above	5	58	21	11	0	5	33

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	35	65	22
2018	Administration and operations	36	64	84
2018	Human resources	22	78	12
2018	Financial management	21	79	10
2018	Information management	27	73	14
2018	Other services to the public	57	43	13
2018	None of the above	45	55	25

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	40	15	11	13	14	8	59	29	31
2018	Security	31	31	8	0	15	15	73	18	12
2018	Administration and operations	41	17	13	11	12	5	61	25	128
2018	Human resources	32	15	22	6	17	9	51	25	16
2018	Financial management	35	10	10	13	22	10	50	39	13
2018	Information management	16	38	16	19	6	6	57	26	20
2018	Other services to the public	57	14	4	14	0	11	79	16	19
2018	None of the above	59	8	13	12	5	2	69	18	40

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	15	29	4	23	6	4	19	57	38	24
2018	Administration and operations	27	21	14	14	15	0	9	53	32	85
2018	Human resources	19	50	30	0	0	0	0	70	0	12
2018	Financial management	21	13	16	30	21	0	0	33	51	10
2018	Information management	24	43	0	13	8	0	11	76	24	14
2018	Other services to the public	22	46	20	12	0	0	0	68	12	13
2018	None of the above	10	36	22	17	11	0	4	48	29	24
2017	Communications or public affairs	28	14	5	14	15	14	10	56	38	21
2017	Administration and operations	18	26	16	10	25	0	4	46	37	85
2017	Human resources	31	25	25	19	0	0	0	56	19	16
2017	Financial management	24	24	29	16	0	7	0	52	17	13
2017	Information management	15	32	15	0	13	8	18	62	18	12
2017	None of the above	20	28	12	11	7	2	19	60	24	34

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	4	12	4	24	31	4	22	21	74	24
2018	Administration and operations	4	8	12	19	48	4	6	13	74	85
2018	Human resources	0	13	21	32	34	0	0	13	66	11
2018	Financial management	0	0	8	34	45	13	0	0	91	10
2018	Information management	0	8	8	35	32	0	16	10	80	14
2018	Other services to the public	0	27	16	20	22	15	0	32	49	13
2018	None of the above	3	14	27	19	27	10	0	19	50	24
2017	Communications or public affairs	0	9	24	9	34	14	10	12	57	21
2017	Administration and operations	4	6	13	10	54	4	9	11	74	86
2017	Human resources	0	0	12	31	51	0	6	0	87	16
2017	Financial management	0	14	0	16	54	7	8	17	83	13
2017	Information management	8	9	22	0	44	0	17	20	53	12
2017	None of the above	0	8	17	19	25	4	26	12	64	35

Report a problem or mistake on this page

Date modified:: 2017-08-24

2018 Public Service Employee Survey Results by Theme for Parole Board of Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Job fit and development

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Question 15. I can complete my assigned workload during my regular working hours.

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark