2018 Public Service Employee Survey Results by Theme for Canadian Institutes of Health Research by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 27 41 12 14 6 0 0 68 20 104
2018 Does not provide services to public 38 41 11 7 2 0 0 79 10 227
2017 Provides services to public 28 47 9 12 4 0 0 75 16 110
2017 Does not provide services to public 32 48 11 6 4 0 0 79 10 222
2014 Provides services to public 29 51 11 7 2 0 0 80 9 138
2014 Does not provide services to public 40 41 8 6 4 0 0 81 11 203
2011 Provides services to public 30 44 12 10 4 0 0 74 14 169
2011 Does not provide services to public 37 40 10 11 3 0 0 76 14 198
2008 Provides services to public 32 50 10 6 3 0 0 81 9 135
2008 Does not provide services to public 34 43 10 11 3 0 0 76 14 157

Question 9. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 23 43 13 13 8 0 0 65 21 105
2018 Does not provide services to public 34 40 11 10 5 0 0 74 15 228
2017 Provides services to public 24 37 16 12 11 0 0 61 23 110
2017 Does not provide services to public 32 43 15 5 5 0 0 75 10 222

Question 10. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 40 41 11 7 1 0 0 81 8 103
2018 Does not provide services to public 51 34 9 5 1 0 0 85 5 229
2017 Provides services to public 39 40 18 4 0 0 0 79 4 110
2017 Does not provide services to public 52 36 9 2 1 0 0 88 3 221
2014 Provides services to public 66 28 4 1 1 0 0 94 2 137
2014 Does not provide services to public 66 24 8 2 0 0 0 90 2 203
2011 Provides services to public 59 33 7 1 1 0 0 92 2 168
2011 Does not provide services to public 63 28 6 3 1 1 0 91 3 197

Question 14. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 35 40 15 9 2 0 0 75 11 104
2018 Does not provide services to public 40 43 11 5 1 0 0 83 6 227
2017 Provides services to public 30 49 10 7 4 0 0 79 11 109
2017 Does not provide services to public 42 41 11 3 3 0 0 83 6 221
2014 Provides services to public 37 49 8 3 3 1 0 86 6 138
2014 Does not provide services to public 48 35 6 7 3 0 0 84 10 203
2011 Provides services to public 37 42 12 7 2 0 0 79 10 168
2011 Does not provide services to public 43 37 10 7 3 1 0 81 9 198
2008 Provides services to public 41 44 7 7 1 0 0 85 7 136
2008 Does not provide services to public 40 46 8 3 3 0 0 85 6 158

Question 43. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 26 38 21 10 5 0 0 64 15 103
2018 Does not provide services to public 36 31 23 7 2 0 0 68 9 225
2017 Provides services to public 28 34 20 11 7 0 0 62 19 110
2017 Does not provide services to public 39 31 16 7 6 0 0 70 13 222
2014 Provides services to public 42 38 13 4 4 0 0 80 7 138
2014 Does not provide services to public 49 30 13 2 4 1 0 80 7 203
2011 Provides services to public 42 34 14 6 5 0 0 75 11 169
2011 Does not provide services to public 44 35 12 5 3 1 0 80 8 198

Question 44. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 21 40 23 11 5 0 0 61 16 102
2018 Does not provide services to public 37 33 17 11 2 0 0 70 13 226
2017 Provides services to public 26 39 19 8 8 0 0 65 16 109
2017 Does not provide services to public 35 37 16 8 4 0 0 72 11 221
2014 Provides services to public 40 39 13 7 1 0 0 79 9 138
2014 Does not provide services to public 45 36 10 5 3 0 0 82 8 202
2011 Provides services to public 39 38 12 4 7 0 0 76 11 169
2011 Does not provide services to public 42 40 10 5 3 1 0 83 7 197
2008 Provides services to public 35 43 10 6 6 0 0 78 12 136
2008 Does not provide services to public 36 41 13 6 3 1 0 78 9 158

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 27 22 25 14 8 5 0 50 23 103
2018 Does not provide services to public 32 24 24 11 7 2 0 58 18 227
2017 Provides services to public 26 26 22 12 12 2 1 53 24 110
2017 Does not provide services to public 33 27 21 12 6 1 0 61 18 221
2014 Provides services to public 32 34 16 9 4 4 0 69 14 138
2014 Does not provide services to public 43 27 15 5 5 3 0 73 11 203
2011 Provides services to public 36 24 15 11 11 2 0 62 23 168
2011 Does not provide services to public 46 23 11 11 6 4 0 72 17 198
2008 Provides services to public 31 28 17 11 9 3 1 61 21 137
2008 Does not provide services to public 33 27 13 16 3 8 0 65 21 158
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 40 38 13 3 5 0 0 78 8 102
2018 Does not provide services to public 45 32 13 6 3 1 0 77 10 230
2017 Provides services to public 42 36 6 7 6 2 0 80 13 110
2017 Does not provide services to public 49 29 10 7 3 1 1 80 11 222
2014 Provides services to public 51 28 11 6 1 1 1 80 8 138
2014 Does not provide services to public 50 30 10 3 4 2 0 82 8 203
2011 Provides services to public 52 23 12 6 5 2 1 77 11 169
2011 Does not provide services to public 51 27 10 5 5 3 0 81 9 198
2008 Provides services to public 50 24 10 7 7 1 1 76 14 137
2008 Does not provide services to public 49 32 6 4 3 6 0 86 7 158

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 43 30 11 11 5 0 0 73 16 103
2018 Does not provide services to public 45 32 10 9 2 0 1 79 11 229
2017 Provides services to public 34 40 9 8 9 0 0 74 17 110
2017 Does not provide services to public 48 34 8 7 3 0 0 82 10 222
2014 Provides services to public 49 32 10 6 2 0 0 81 8 138
2014 Does not provide services to public 48 32 8 5 6 0 0 81 11 203
2011 Provides services to public 47 33 7 8 6 1 0 80 14 168
2011 Does not provide services to public 46 29 9 8 8 1 0 75 15 197
2008 Provides services to public 42 28 9 12 7 0 1 71 19 137
2008 Does not provide services to public 49 29 7 10 4 1 0 79 14 158

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 38 33 17 8 4 0 0 71 12 103
2018 Does not provide services to public 46 31 13 7 4 0 0 77 10 230
2017 Provides services to public 47 32 5 9 8 0 0 79 17 110
2017 Does not provide services to public 53 27 11 6 3 0 0 80 9 222
2014 Provides services to public 58 23 7 8 2 1 0 83 10 138
2014 Does not provide services to public 52 29 10 3 4 0 0 82 8 203

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 37 29 18 10 3 5 0 69 13 104
2018 Does not provide services to public 28 39 17 5 3 7 1 72 9 230
2017 Provides services to public 25 35 13 15 6 6 0 64 22 110
2017 Does not provide services to public 31 33 16 10 4 5 0 68 15 222
2014 Provides services to public 29 39 16 7 1 7 0 73 9 138
2014 Does not provide services to public 29 40 13 7 4 7 0 74 12 203
2011 Provides services to public 23 35 20 8 10 5 0 61 19 169
2011 Does not provide services to public 22 33 19 13 5 8 0 60 20 197

Question 30. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 26 33 24 8 5 3 0 62 13 105
2018 Does not provide services to public 20 36 22 14 6 2 0 57 20 230
2017 Provides services to public 19 30 24 20 5 3 0 50 26 110
2017 Does not provide services to public 24 35 19 16 7 1 0 59 23 222
2014 Provides services to public 23 35 21 12 6 2 0 59 19 138
2014 Does not provide services to public 28 44 11 9 5 3 0 74 15 203
2011 Provides services to public 27 31 16 12 12 1 1 59 25 169
2011 Does not provide services to public 24 38 14 14 8 1 1 62 23 195
2008 Provides services to public 24 39 17 14 6 1 0 63 20 136
2008 Does not provide services to public 20 37 20 10 8 4 1 60 19 157

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 14 29 27 21 4 5 0 45 26 105
2018 Does not provide services to public 12 30 25 21 9 3 0 43 31 229
2017 Provides services to public 14 27 16 28 11 4 0 43 40 110
2017 Does not provide services to public 19 25 23 20 9 3 0 46 30 222
2014 Provides services to public 16 38 23 15 6 2 0 56 21 138
2014 Does not provide services to public 18 39 22 12 4 4 0 60 17 203
2011 Provides services to public 16 42 18 15 8 2 0 59 23 169
2011 Does not provide services to public 12 47 18 14 5 4 0 61 20 196
2008 Provides services to public 12 38 15 22 9 4 0 52 33 137
2008 Does not provide services to public 8 37 16 25 6 8 0 48 34 158

Question 32. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 13 30 27 17 10 3 0 44 28 105
2018 Does not provide services to public 11 29 25 25 9 2 0 40 35 230
2017 Provides services to public 13 31 20 20 11 5 0 47 32 110
2017 Does not provide services to public 15 29 20 25 9 2 0 45 35 220
2014 Provides services to public 15 42 16 19 7 1 0 58 27 138
2014 Does not provide services to public 17 41 15 17 6 3 0 60 24 203
2011 Provides services to public 14 38 13 21 13 2 0 53 35 167
2011 Does not provide services to public 13 39 15 19 12 3 0 53 32 196
2008 Provides services to public 13 34 12 25 15 1 0 48 40 137
2008 Does not provide services to public 8 37 13 32 8 2 0 46 40 157
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 28 34 16 12 10 0 0 62 22 104
2018 Does not provide services to public 35 35 14 10 6 0 0 70 17 227
2017 Provides services to public 26 39 12 17 7 0 0 65 24 110
2017 Does not provide services to public 35 41 12 6 5 0 0 76 12 222
2014 Provides services to public 26 37 16 16 5 0 0 64 21 137
2014 Does not provide services to public 39 37 9 11 4 0 0 76 15 202
2011 Provides services to public 29 44 14 8 7 0 0 72 14 168
2011 Does not provide services to public 38 35 9 11 6 0 0 73 18 198

Question 7. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 24 43 20 8 5 0 0 67 13 103
2018 Does not provide services to public 30 44 10 13 3 0 0 74 16 227
2017 Provides services to public 22 43 13 13 9 0 0 65 22 110
2017 Does not provide services to public 30 43 11 12 4 0 0 74 16 222

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 17 23 20 13 9 19 0 49 27 105
2018 Does not provide services to public 14 25 14 20 8 18 3 48 34 228
2017 Provides services to public 16 22 20 15 13 12 2 44 33 110
2017 Does not provide services to public 17 22 13 12 8 22 5 54 27 221
2014 Provides services to public 12 26 14 17 11 15 4 47 35 138
2014 Does not provide services to public 17 24 21 14 6 19 1 50 24 203

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 42 31 11 10 5 2 0 74 15 103
2018 Does not provide services to public 37 40 12 9 3 0 0 77 12 230
2017 Provides services to public 34 45 5 6 10 0 0 79 16 110
2017 Does not provide services to public 43 35 11 8 2 0 1 79 10 222
2014 Provides services to public 44 38 9 6 2 0 0 82 9 138
2014 Does not provide services to public 47 35 8 3 5 0 0 83 9 202
2011 Provides services to public 36 43 9 7 4 1 0 80 11 168
2011 Does not provide services to public 42 36 8 9 4 1 0 79 13 198
2008 Provides services to public 35 34 9 14 7 0 1 70 21 137
2008 Does not provide services to public 44 32 9 6 7 1 0 78 13 158

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 44 32 12 2 2 0 7 82 5 32
2018 Does not provide services to public 20 38 22 7 0 5 8 67 8 60
2017 Provides services to public 44 44 4 4 0 0 4 92 4 25
2017 Does not provide services to public 24 32 19 8 2 6 10 66 12 60
2014 Provides services to public 19 48 16 3 3 3 8 76 6 36
2014 Does not provide services to public 42 38 9 2 2 2 7 87 4 57

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 17 48 15 16 3 1 0 65 19 104
2018 Does not provide services to public 33 42 9 11 4 0 1 75 15 228
2017 Provides services to public 24 37 14 15 10 0 0 61 26 110
2017 Does not provide services to public 33 39 13 11 4 0 0 73 15 221
2014 Provides services to public 29 40 14 13 4 0 1 70 17 138
2014 Does not provide services to public 37 44 11 8 0 0 0 81 8 203
2011 Provides services to public 33 44 9 8 6 0 0 77 14 169
2011 Does not provide services to public 41 39 8 7 4 0 1 81 11 197
2008 Provides services to public 28 43 9 15 4 1 1 72 19 137
2008 Does not provide services to public 34 42 7 11 4 1 1 77 16 158

Question 2. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 33 42 13 11 1 0 0 75 12 104
2018 Does not provide services to public 44 42 8 5 1 0 0 86 7 227
2017 Provides services to public 29 48 11 10 2 0 0 77 12 110
2017 Does not provide services to public 45 38 8 6 3 0 0 83 9 221
2014 Provides services to public 33 49 8 7 4 0 0 82 10 138
2014 Does not provide services to public 44 38 10 5 2 0 0 82 8 203
2011 Provides services to public 36 37 14 8 5 0 0 73 12 169
2011 Does not provide services to public 50 29 10 7 3 0 0 79 11 198
2008 Provides services to public 32 43 14 8 2 0 0 76 10 136
2008 Does not provide services to public 35 44 8 8 4 0 0 80 13 158

Question 3. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 37 42 6 11 4 0 0 80 15 104
2018 Does not provide services to public 53 35 5 6 0 0 0 88 7 225
2017 Provides services to public 35 46 9 7 3 0 0 81 10 110
2017 Does not provide services to public 57 32 7 3 1 0 0 89 4 220
2014 Provides services to public 40 45 6 7 2 0 0 85 9 138
2014 Does not provide services to public 55 33 8 3 1 0 0 87 4 203
2011 Provides services to public 41 35 12 9 2 0 0 76 12 169
2011 Does not provide services to public 52 34 7 6 2 0 0 86 8 198
2008 Provides services to public 41 42 8 7 2 0 0 83 9 137
2008 Does not provide services to public 55 34 4 5 2 0 0 89 7 158

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 16 27 26 17 11 2 0 45 29 103
2018 Does not provide services to public 18 40 17 16 8 1 0 59 24 227
2017 Provides services to public 21 30 17 18 11 3 0 53 30 109
2017 Does not provide services to public 28 33 15 17 6 1 0 62 23 221
2014 Provides services to public 29 35 17 11 7 1 0 64 19 138
2014 Does not provide services to public 27 42 11 10 6 3 0 72 17 203
2011 Provides services to public 34 28 17 12 9 0 0 62 21 169
2011 Does not provide services to public 34 37 16 7 6 2 0 72 12 198
2008 Provides services to public 31 37 12 10 10 1 1 69 19 136
2008 Does not provide services to public 26 38 18 13 4 1 1 65 17 158

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 18 29 19 16 17 0 1 47 34 103
2018 Does not provide services to public 20 23 18 21 15 2 2 44 37 229
2017 Provides services to public 23 29 15 17 14 1 1 53 31 110
2017 Does not provide services to public 21 27 15 18 15 3 1 50 35 222
2014 Provides services to public 12 31 16 21 17 2 1 44 39 138
2014 Does not provide services to public 15 22 17 23 14 3 5 40 41 203
2011 Provides services to public 15 31 15 16 21 1 1 48 37 169
2011 Does not provide services to public 17 27 18 17 15 2 3 47 34 197
2008 Provides services to public 18 33 15 14 16 3 1 53 31 137
2008 Does not provide services to public 13 32 17 22 13 2 2 47 36 157

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 21 45 18 12 3 0 0 67 16 104
2018 Does not provide services to public 31 48 11 8 1 0 1 80 8 229
2017 Provides services to public 31 41 11 10 7 0 0 72 17 110
2017 Does not provide services to public 32 44 14 7 3 0 0 77 10 221
2014 Provides services to public 19 48 14 13 5 0 0 67 18 138
2014 Does not provide services to public 33 40 14 8 3 0 0 74 11 203
2011 Provides services to public 33 42 8 12 5 0 0 75 17 168
2011 Does not provide services to public 37 39 11 9 4 0 0 76 13 197

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 31 44 11 11 2 0 0 76 14 105
2018 Does not provide services to public 40 35 13 8 4 0 0 76 11 230
2017 Provides services to public 34 36 14 10 5 0 0 70 16 110
2017 Does not provide services to public 41 38 12 5 4 0 0 79 9 221
2014 Provides services to public 32 40 17 9 2 0 0 72 11 138
2014 Does not provide services to public 42 34 13 7 3 0 0 77 10 203

Question 13. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 20 42 19 14 4 0 0 62 19 105
2018 Does not provide services to public 32 41 14 10 3 0 1 73 13 230
2017 Provides services to public 28 41 12 10 9 0 0 69 19 110
2017 Does not provide services to public 40 39 10 7 4 0 0 79 10 221
2014 Provides services to public 34 42 13 8 2 0 0 76 11 138
2014 Does not provide services to public 45 32 15 4 3 0 0 78 7 203
2011 Provides services to public 34 41 11 9 3 1 1 76 13 169
2011 Does not provide services to public 45 35 10 7 3 1 0 80 10 196

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 19 42 29 3 5 2 0 62 8 103
2018 Does not provide services to public 22 41 22 9 3 2 1 65 13 229
2017 Provides services to public 24 41 21 8 5 1 0 66 13 110
2017 Does not provide services to public 30 43 14 7 3 4 0 76 10 221

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 41 35 7 10 7 0 0 76 17 103
2018 Does not provide services to public 51 38 6 5 1 0 0 89 6 228
2017 Provides services to public 41 30 5 16 8 0 0 71 24 110
2017 Does not provide services to public 50 32 6 5 6 0 0 83 11 221
2014 Provides services to public 46 35 7 8 4 0 1 81 11 137
2014 Does not provide services to public 52 28 12 5 2 0 1 81 7 202
2011 Provides services to public 42 38 6 9 5 0 0 80 14 169
2011 Does not provide services to public 45 31 10 9 4 0 1 77 13 198

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 32 27 18 15 8 0 0 59 22 103
2018 Does not provide services to public 35 33 21 6 4 0 1 68 10 230
2017 Provides services to public 21 33 25 12 9 0 0 54 21 110
2017 Does not provide services to public 29 38 17 11 4 0 0 68 16 222
2014 Provides services to public 30 36 20 9 3 0 1 67 13 138
2014 Does not provide services to public 35 36 14 9 5 0 1 71 14 203
2011 Provides services to public 37 29 21 9 4 0 0 66 13 168
2011 Does not provide services to public 37 33 19 6 5 0 0 70 11 198
2008 Provides services to public 30 31 19 15 5 0 0 61 20 137
2008 Does not provide services to public 32 33 22 10 3 0 0 65 13 157

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 Provides services to public 36 27 37 103
2018 Does not provide services to public 31 31 38 230
2017 Provides services to public 24 27 49 110
2017 Does not provide services to public 22 36 42 221
2014 Provides services to public 32 33 35 138
2014 Does not provide services to public 25 43 32 203
2011 Provides services to public 31 35 33 169
2011 Does not provide services to public 26 46 28 198

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2018 Provides services to public 2 36 52 0 10 0 37
2018 Does not provide services to public 8 27 43 6 8 7 72
2017 Provides services to public 11 30 59 0 0 0 25
2017 Does not provide services to public 4 33 60 2 2 0 50
2014 Provides services to public 9 33 49 2 9999 7 44
2014 Does not provide services to public 8 33 35 19 9999 6 52
2011 Provides services to public 2 28 51 8 9999 11 53
2011 Does not provide services to public 6 27 45 14 9999 8 51
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 44 41 10 5 1 0 0 84 6 105
2018 Does not provide services to public 52 40 4 3 0 0 0 93 3 230
2017 Provides services to public 41 40 9 8 2 0 0 81 10 110
2017 Does not provide services to public 43 42 6 6 3 0 0 85 9 222
2014 Provides services to public 45 39 11 4 1 0 0 84 6 138
2014 Does not provide services to public 48 38 7 4 2 0 0 86 7 203
2011 Provides services to public 45 42 7 3 3 0 0 87 6 168
2011 Does not provide services to public 43 43 7 6 1 0 0 86 7 198
2008 Provides services to public 51 39 5 3 2 0 0 90 5 135
2008 Does not provide services to public 49 39 6 5 1 0 0 88 6 158

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 18 46 18 16 2 0 0 64 18 102
2018 Does not provide services to public 21 46 20 7 5 1 0 68 12 230
2017 Provides services to public 20 44 15 16 4 1 0 64 20 109
2017 Does not provide services to public 25 36 20 13 4 0 0 62 18 221
2014 Provides services to public 28 43 16 10 3 0 0 71 13 138
2014 Does not provide services to public 29 46 12 10 2 0 0 75 13 203
2011 Provides services to public 32 46 11 5 5 0 0 79 10 167
2011 Does not provide services to public 33 46 11 6 3 1 0 80 9 198

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 16 30 32 15 1 4 1 17 49 105
2018 Does not provide services to public 10 28 39 18 4 0 1 22 39 229
2017 Provides services to public 20 47 21 6 5 0 1 11 68 110
2017 Does not provide services to public 16 35 32 8 5 0 4 13 53 219
2014 Provides services to public 11 30 32 21 4 0 2 26 41 138
2014 Does not provide services to public 5 28 41 15 10 0 1 25 34 203
2011 Provides services to public 11 29 34 19 4 1 3 24 41 168
2011 Does not provide services to public 12 17 40 20 8 0 3 29 30 198
2008 Provides services to public 12 24 37 16 8 0 3 25 37 137
2008 Does not provide services to public 8 27 41 15 6 0 4 22 36 158

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 23 33 17 16 10 1 1 26 57 104
2018 Does not provide services to public 13 30 28 21 7 0 1 29 43 228
2017 Provides services to public 26 37 25 4 6 1 1 11 64 110
2017 Does not provide services to public 20 27 29 11 7 2 4 19 50 219
2014 Provides services to public 11 26 29 21 9 1 3 31 38 138
2014 Does not provide services to public 8 21 30 24 13 1 3 39 29 202
2011 Provides services to public 12 21 30 26 8 1 2 35 34 168
2011 Does not provide services to public 7 15 28 27 18 0 5 47 23 198
2008 Provides services to public 12 17 33 24 11 1 2 36 30 137
2008 Does not provide services to public 6 23 31 19 15 3 4 36 31 156

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 21 28 32 16 2 0 1 18 50 103
2018 Does not provide services to public 10 25 36 20 5 2 1 27 36 229
2017 Provides services to public 15 40 27 17 2 0 0 19 55 110
2017 Does not provide services to public 11 19 37 21 6 2 4 29 32 220
2014 Provides services to public 9 27 39 17 5 0 3 23 37 138
2014 Does not provide services to public 10 22 35 18 8 2 5 28 34 201
2011 Provides services to public 16 26 36 15 5 0 2 20 43 168
2011 Does not provide services to public 12 18 36 17 13 2 3 31 31 197
2008 Provides services to public 15 28 24 23 7 1 3 31 44 136
2008 Does not provide services to public 12 24 37 17 5 1 5 23 38 157

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 6 30 40 17 6 1 0 23 37 105
2018 Does not provide services to public 7 19 41 23 10 0 0 33 26 227
2017 Provides services to public 19 20 35 18 7 0 1 25 39 109
2017 Does not provide services to public 6 20 46 20 5 0 3 26 27 217
2014 Provides services to public 7 15 33 33 9 0 2 44 22 135
2014 Does not provide services to public 6 17 35 28 12 0 1 41 23 202
2011 Provides services to public 6 15 34 32 11 1 2 44 21 163
2011 Does not provide services to public 5 13 38 27 14 1 2 42 19 197
2008 Provides services to public 9 20 34 26 9 0 2 36 29 137
2008 Does not provide services to public 7 19 33 27 10 1 3 38 28 156

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 19 28 29 13 6 2 2 20 50 104
2018 Does not provide services to public 11 25 29 22 10 0 2 32 38 226
2017 Provides services to public 18 32 26 14 6 0 4 21 52 109
2017 Does not provide services to public 11 20 36 17 8 4 4 27 34 221
2014 Provides services to public 12 27 34 17 9 0 2 26 40 137
2014 Does not provide services to public 10 20 32 22 13 0 3 36 31 201
2011 Provides services to public 17 26 28 22 5 1 2 27 44 168
2011 Does not provide services to public 12 26 27 23 9 0 4 33 39 198
2008 Provides services to public 16 23 30 20 8 1 3 29 40 137
2008 Does not provide services to public 16 25 24 17 14 1 3 32 43 157

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 22 30 27 10 6 4 1 17 55 104
2018 Does not provide services to public 12 24 27 24 10 3 1 35 37 228
2017 Provides services to public 11 27 37 16 6 1 4 23 39 110
2017 Does not provide services to public 11 21 30 21 10 3 4 33 34 220
2014 Provides services to public 11 16 33 24 11 1 4 37 28 138
2014 Does not provide services to public 4 10 28 31 19 1 7 54 15 202
2011 Provides services to public 15 28 26 21 7 0 4 28 45 168
2011 Does not provide services to public 7 13 29 27 17 2 6 48 21 198
2008 Provides services to public 22 30 18 19 6 1 5 26 55 137
2008 Does not provide services to public 17 29 23 18 6 2 5 26 49 157

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 8 29 40 15 5 2 1 20 38 105
2018 Does not provide services to public 9 19 40 23 7 2 1 30 29 228
2017 Provides services to public 18 28 28 17 6 2 1 24 48 110
2017 Does not provide services to public 10 20 38 18 9 1 5 28 31 218
2014 Provides services to public 8 19 40 21 6 2 4 29 29 138
2014 Does not provide services to public 5 16 41 21 11 1 4 34 22 202

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 47 33 6 10 3 0 0 80 13 104
2018 Does not provide services to public 50 24 10 9 5 1 1 76 15 227
2017 Provides services to public 41 34 9 9 6 0 1 76 15 110
2017 Does not provide services to public 53 30 9 5 3 1 0 84 7 222
2014 Provides services to public 47 31 7 8 5 1 1 80 13 138
2014 Does not provide services to public 51 28 9 5 5 1 0 80 10 203

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 56 35 6 3 0 0 1 92 3 105
2018 Does not provide services to public 53 34 7 4 1 0 0 88 5 227
2017 Provides services to public 55 30 6 4 4 0 1 86 8 110
2017 Does not provide services to public 58 34 4 2 2 0 0 92 3 221
2014 Provides services to public 51 35 5 9 1 0 0 86 9 138
2014 Does not provide services to public 53 38 3 4 1 0 0 91 6 203

Question 21. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 50 33 13 5 0 0 0 83 5 104
2018 Does not provide services to public 49 36 10 4 2 0 0 85 5 228

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 41 38 11 4 1 6 0 84 5 103
2018 Does not provide services to public 46 36 13 1 3 1 0 83 4 227
2017 Provides services to public 37 42 12 4 1 4 0 82 6 110
2017 Does not provide services to public 43 39 11 2 2 3 0 84 5 222
2014 Provides services to public 47 27 15 4 1 7 0 79 5 138
2014 Does not provide services to public 47 33 13 2 0 5 0 84 3 203

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 47 38 11 3 2 0 0 85 5 103
2018 Does not provide services to public 44 40 11 2 2 1 0 84 5 226
2017 Provides services to public 35 44 13 4 1 3 0 81 5 110
2017 Does not provide services to public 49 38 7 2 3 1 0 88 5 222
2014 Provides services to public 48 36 12 1 1 1 0 85 3 138
2014 Does not provide services to public 48 35 10 2 1 4 0 86 4 203
2011 Provides services to public 41 38 8 7 4 3 0 81 11 168
2011 Does not provide services to public 41 41 10 6 1 2 0 83 6 196

Question 42. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 47 40 7 4 1 0 0 87 6 103
2018 Does not provide services to public 56 33 6 3 2 0 0 89 5 227
2017 Provides services to public 43 41 6 6 2 1 0 86 8 109
2017 Does not provide services to public 52 35 7 4 2 0 0 87 6 222
2014 Provides services to public 56 34 6 1 2 0 0 91 3 138
2014 Does not provide services to public 55 35 6 2 0 0 0 91 3 203
2011 Provides services to public 47 37 6 5 4 1 0 85 10 169
2011 Does not provide services to public 48 42 5 4 1 0 0 90 5 196
2008 Provides services to public 49 33 11 2 5 0 0 82 7 137
2008 Does not provide services to public 43 45 8 3 1 0 0 88 4 158

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 21 41 15 7 3 6 7 72 12 105
2018 Does not provide services to public 29 28 16 9 6 7 5 65 17 228
2017 Provides services to public 32 36 13 4 12 3 0 70 16 110
2017 Does not provide services to public 36 33 13 9 3 4 3 74 12 221
2014 Provides services to public 29 32 16 9 8 3 4 65 18 137
2014 Does not provide services to public 39 26 13 9 5 5 3 70 16 203

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 27 39 15 10 5 2 1 69 16 102
2018 Does not provide services to public 30 40 13 9 5 2 1 72 14 228
2017 Provides services to public 32 43 10 10 4 1 0 76 14 109
2017 Does not provide services to public 35 42 10 6 4 3 1 80 10 221
2014 Provides services to public 31 36 18 9 3 2 1 69 13 138
2014 Does not provide services to public 39 34 11 7 3 4 0 77 11 203
2011 Provides services to public 38 38 7 10 4 2 1 78 15 167
2011 Does not provide services to public 43 29 13 6 5 4 1 76 11 196
2008 Provides services to public 24 39 12 12 9 2 2 66 21 137
2008 Does not provide services to public 29 39 8 11 6 7 1 74 18 158

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 23 45 19 8 2 3 0 70 10 103
2018 Does not provide services to public 27 45 17 6 3 1 0 73 9 228

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 12 18 21 15 10 16 7 40 33 103
2018 Does not provide services to public 14 22 21 10 14 16 2 45 30 227
2017 Provides services to public 14 19 23 19 13 8 4 37 37 109
2017 Does not provide services to public 14 22 20 9 12 18 4 47 28 221
2014 Provides services to public 12 21 14 18 22 10 3 38 46 138
2014 Does not provide services to public 18 18 15 14 12 19 5 47 33 203
2011 Provides services to public 14 23 14 18 18 8 5 42 42 169
2011 Does not provide services to public 13 20 23 11 15 14 4 40 32 197

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 13 87 104
2018 Does not provide services to public 11 89 228

Question 49a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2018 Provides services to public 38 14
2018 Does not provide services to public 54 28

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 28

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 28

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic
(%)
Total responses
2018 Provides services to public 52 14
2018 Does not provide services to public 43 28

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic
(%)
Total responses
2018 Provides services to public 57 14
2018 Does not provide services to public 45 28

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic
(%)
Total responses
2018 Provides services to public 0 14
2018 Does not provide services to public 0 28

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic
(%)
Total responses
2018 Provides services to public 48 14
2018 Does not provide services to public 32 28

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 66 14
2018 Does not provide services to public 55 28

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 52 14
2018 Does not provide services to public 28 28

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2018 Provides services to public 40 13
2018 Does not provide services to public 37 28

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 0 13
2018 Does not provide services to public 0 28

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 13 16 21 10 3 24 13 46 21 103
2018 Does not provide services to public 16 15 16 7 3 32 11 55 16 228
2017 Provides services to public 12 21 19 4 7 27 10 51 19 110
2017 Does not provide services to public 16 16 13 4 3 35 13 62 13 222
2014 Provides services to public 12 17 17 10 6 30 9 47 25 138
2014 Does not provide services to public 15 17 18 6 3 36 5 53 16 203

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 25 33 20 6 2 11 2 67 10 103
2018 Does not provide services to public 28 42 14 4 2 8 1 77 7 228
2017 Provides services to public 23 40 20 4 4 6 3 70 9 110
2017 Does not provide services to public 33 32 18 6 2 9 0 72 9 220
2014 Provides services to public 24 37 22 2 3 11 2 69 6 138
2014 Does not provide services to public 30 32 15 7 2 13 1 72 10 203
2011 Provides services to public 40 35 13 9 1 2 0 76 10 168
2011 Does not provide services to public 42 33 13 7 1 5 0 79 8 198

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 9 91 105
2018 Does not provide services to public 5 95 229

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 19 9 20 6 1 34 11 51 13 103
2018 Does not provide services to public 17 16 16 2 1 37 10 63 7 228
2017 Provides services to public 9 12 18 3 4 41 14 46 14 110
2017 Does not provide services to public 17 12 11 2 1 46 11 68 7 219
2014 Provides services to public 10 14 21 1 1 43 10 50 5 138
2014 Does not provide services to public 14 12 14 1 0 50 8 62 5 203

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 29 28 21 3 1 17 2 70 5 103
2018 Does not provide services to public 32 33 15 3 1 14 2 78 5 229
2017 Provides services to public 21 34 14 4 4 18 5 72 10 110
2017 Does not provide services to public 33 27 17 3 0 19 2 75 4 222
2014 Provides services to public 24 28 17 1 1 24 4 73 3 138
2014 Does not provide services to public 29 30 12 2 0 24 3 80 3 202
2011 Provides services to public 41 33 13 2 2 8 0 81 5 167
2011 Does not provide services to public 39 36 12 3 1 10 0 83 3 198
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 60 24 7 6 3 0 0 84 9 103
2018 Does not provide services to public 56 26 9 5 3 1 0 83 8 228
2017 Provides services to public 57 26 4 9 4 1 0 83 13 110
2017 Does not provide services to public 58 25 12 2 2 1 0 85 4 222

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 42 39 8 6 1 3 0 84 8 105
2018 Does not provide services to public 45 41 10 2 1 1 0 87 3 226
2017 Provides services to public 42 46 6 1 4 1 0 89 4 110
2017 Does not provide services to public 51 34 11 2 2 0 0 85 4 221

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 15 41 18 14 11 2 0 57 25 105
2018 Does not provide services to public 24 45 15 10 5 1 0 70 15 229
2017 Provides services to public 14 37 13 16 19 2 0 52 35 110
2017 Does not provide services to public 23 37 13 15 10 1 0 61 26 222

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 40 32 16 4 6 0 1 74 10 102
2018 Does not provide services to public 52 25 14 5 2 0 2 78 7 228
2017 Provides services to public 50 29 10 6 4 0 2 80 10 109
2017 Does not provide services to public 54 23 10 3 6 0 3 79 10 221

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 9 17 31 25 19 0 0 26 43 102
2018 Does not provide services to public 13 25 31 21 10 0 0 38 31 228
2017 Provides services to public 11 23 25 19 22 0 0 34 41 110
2017 Does not provide services to public 16 27 26 17 14 0 0 43 31 222

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 9 26 33 19 12 0 1 35 32 101
2018 Does not provide services to public 15 34 26 18 6 0 1 49 25 228
2017 Provides services to public 12 27 25 15 21 0 0 39 36 110
2017 Does not provide services to public 18 28 29 16 8 0 0 46 25 222

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 10 17 22 29 22 0 0 27 51 102
2018 Does not provide services to public 17 27 23 19 11 1 2 46 31 230
2017 Provides services to public 10 28 19 20 23 0 0 38 43 109
2017 Does not provide services to public 20 22 28 15 15 0 0 42 30 222

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 26 29 21 16 8 0 0 55 24 101
2018 Does not provide services to public 35 25 21 8 6 0 5 63 14 229
2017 Provides services to public 29 28 16 15 10 0 1 58 26 110
2017 Does not provide services to public 37 25 17 9 9 0 3 63 19 222

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 18 28 26 15 12 0 1 47 28 102
2018 Does not provide services to public 29 28 21 12 9 0 1 57 21 228
2017 Provides services to public 23 24 24 18 11 0 0 47 29 109
2017 Does not provide services to public 35 25 21 10 9 0 0 60 19 221

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 19 35 28 11 5 1 1 55 17 105
2018 Does not provide services to public 21 32 31 9 4 1 2 55 13 229
2017 Provides services to public 20 36 22 15 7 0 0 56 22 109
2017 Does not provide services to public 29 35 22 9 4 0 0 64 14 221

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 10 30 29 17 14 0 0 40 31 105
2018 Does not provide services to public 15 32 25 20 7 1 1 47 27 229
2017 Provides services to public 11 22 19 29 19 0 0 33 48 109
2017 Does not provide services to public 13 31 23 22 10 0 0 45 32 221

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 13 37 23 18 8 0 1 51 26 103
2018 Does not provide services to public 21 33 25 16 5 0 0 54 21 227
2017 Provides services to public 20 25 25 18 12 0 0 45 30 109
2017 Does not provide services to public 21 31 25 16 7 0 0 52 23 221

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 27 33 22 13 6 0 0 60 18 104
2018 Does not provide services to public 33 38 19 8 2 0 1 72 9 229
2017 Provides services to public 28 30 18 15 9 0 0 58 24 108
2017 Does not provide services to public 38 30 17 7 6 0 0 69 14 221

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 56 28 7 6 1 0 2 85 8 103
2018 Does not provide services to public 69 20 6 3 1 0 1 90 4 228
2017 Provides services to public 64 21 9 0 3 0 4 88 3 110
2017 Does not provide services to public 66 17 11 4 1 0 2 84 5 221

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 76 13 5 1 0 1 4 93 1 105
2018 Does not provide services to public 80 11 3 0 0 0 5 97 0 229

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 76 5 7 4 3 1 4 85 7 105
2018 Does not provide services to public 74 12 4 3 3 0 4 89 7 229
2017 Provides services to public 77 14 2 1 3 0 4 94 4 110
2017 Does not provide services to public 75 10 5 4 3 1 3 88 7 222

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 52 27 12 1 4 0 4 82 6 104
2018 Does not provide services to public 54 29 10 4 2 0 1 84 6 230
2017 Provides services to public 57 28 8 2 2 0 4 88 4 109
2017 Does not provide services to public 58 25 13 2 2 0 1 83 4 222

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 51 18 13 9 7 0 2 71 16 103
2018 Does not provide services to public 55 23 9 8 3 0 1 80 11 230
2017 Provides services to public 60 19 12 3 4 0 2 80 7 110
2017 Does not provide services to public 60 20 8 4 6 0 1 81 10 221

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 42 17 5 4 1 0 30 85 7 103
2018 Does not provide services to public 42 16 4 2 0 1 35 90 3 229
2017 Provides services to public 59 16 2 1 0 0 23 96 1 110
2017 Does not provide services to public 57 12 7 1 1 0 22 89 2 222

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 54 24 11 6 0 0 5 82 6 104
2018 Does not provide services to public 71 18 3 3 0 0 5 94 3 228
2017 Provides services to public 69 15 8 1 1 0 6 89 2 109
2017 Does not provide services to public 76 10 6 1 0 0 6 92 1 221

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 53 28 7 5 6 0 1 82 11 104
2018 Does not provide services to public 64 16 9 5 2 1 3 83 8 230
2017 Provides services to public 65 20 6 6 1 0 3 87 7 110
2017 Does not provide services to public 57 20 11 5 6 0 1 78 11 222

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 39 35 16 4 2 1 3 77 6 104
2018 Does not provide services to public 56 27 11 5 1 0 0 82 6 228
2017 Provides services to public 54 29 11 3 3 0 1 83 5 110
2017 Does not provide services to public 59 22 12 3 2 0 2 83 5 222

Question 63. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 8 33 40 13 7 0 0 41 20 105
2018 Does not provide services to public 11 33 41 12 3 0 0 44 15 230
2017 Provides services to public 4 29 38 20 8 0 0 34 28 110
2017 Does not provide services to public 12 29 35 20 4 0 0 41 24 222

Question 64. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 12 23 46 14 3 1 0 17 36 103
2018 Does not provide services to public 9 19 43 18 11 0 0 29 28 230
2017 Provides services to public 13 25 36 21 5 0 0 26 38 109
2017 Does not provide services to public 7 25 29 26 11 1 0 37 33 222
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 60 28 6 2 1 2 1 62 38 105
2018 Does not provide services to public 64 22 8 2 1 1 1 65 35 229
2017 Provides services to public 51 33 9 2 3 1 2 52 48 110
2017 Does not provide services to public 67 19 6 1 2 2 2 69 31 222

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Demographic
(%)
Total responses
2018 Provides services to public 23 37
2018 Does not provide services to public 36 80
2017 Provides services to public 29 50
2017 Does not provide services to public 31 66

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 Provides services to public 17 37
2018 Does not provide services to public 30 80
2017 Provides services to public 23 50
2017 Does not provide services to public 25 66

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 Provides services to public 14 37
2018 Does not provide services to public 29 80
2017 Provides services to public 10 50
2017 Does not provide services to public 15 66

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2018 Provides services to public 33 37
2018 Does not provide services to public 31 80
2017 Provides services to public 33 50
2017 Does not provide services to public 30 66

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2018 Provides services to public 4 37
2018 Does not provide services to public 3 80
2017 Provides services to public 8 50
2017 Does not provide services to public 6 66

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay

Survey year Demographic
(%)
Total responses
2018 Provides services to public 31 37
2018 Does not provide services to public 23 80

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Demographic
(%)
Total responses
2018 Provides services to public 25 37
2018 Does not provide services to public 23 80
2017 Provides services to public 24 50
2017 Does not provide services to public 38 66

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2018 Provides services to public 18 59 13 4 4 4 34
2018 Does not provide services to public 7 68 9 9 0 7 78
2017 Provides services to public 12 67 15 4 2 0 50
2017 Does not provide services to public 18 65 9 1 2 5 65

Question 70. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 71 29 37
2018 Does not provide services to public 74 26 79

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 59 18 3 1 5 3 10 89 7 105
2018 Does not provide services to public 57 13 10 4 5 0 10 78 10 227

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 30 41 15 4 6 0 3 74 10 37
2018 Does not provide services to public 45 25 10 8 8 1 3 73 17 79
2017 Provides services to public 43 36 6 9 2 0 4 82 12 50
2017 Does not provide services to public 50 17 10 9 5 2 7 73 15 67

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 8 8 15 7 24 0 37 26 50 37
2018 Does not provide services to public 8 6 16 7 10 1 52 30 36 79
2017 Provides services to public 2 8 12 8 15 10 47 22 52 50
2017 Does not provide services to public 12 7 9 17 6 10 39 38 45 67
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