2018 Public Service Employee Survey Results by Theme for Canadian Institutes of Health Research by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	38	9	15	9	67	24	16
2018	Communications or public affairs	36	53	2	5	4	89	9	39
2018	Administration and operations	23	37	22	12	7	60	18	50
2018	Human resources	42	36	11	7	4	78	11	18
2018	Financial management	25	40	14	14	7	65	21	20
2018	Information technology	34	57	9	0	0	91	0	26
2018	Evaluation	27	66	7	0	0	93	0	11
2018	Data sciences	61	33	6	0	0	94	0	12
2018	Policy	44	34	13	10	0	77	10	32
2018	Project management	34	48	10	6	2	82	8	53
2018	None of the above	27	28	13	22	10	55	32	24
2017	Client contact centre	26	34	0	17	23	60	40	10
2017	Communications or public affairs	38	45	14	0	4	83	4	29
2017	Science and technology	36	49	15	0	0	85	0	14
2017	Administration and operations	22	41	12	17	9	63	26	58
2017	Human resources	19	67	7	6	0	87	6	16
2017	Financial management	34	49	13	4	0	83	4	21
2017	Information technology	35	50	4	8	4	85	11	26
2017	Policy	26	48	6	21	0	73	21	19
2017	Project management	25	51	15	8	0	76	8	51
2017	None of the above	36	40	11	8	5	76	14	35
2014	Communications or public affairs	39	46	0	12	4	84	16	26
2014	Science and technology	39	53	3	5	0	92	5	35
2014	Administration and operations	30	47	15	6	2	77	8	92
2014	Human resources	40	53	7	0	0	93	0	15
2014	Financial management	23	47	24	6	0	70	6	17
2014	Information management	60	30	0	0	10	90	10	10
2014	Information technology	38	40	8	7	7	78	15	25
2014	Evaluation	38	23	8	15	15	62	31	13
2014	Other services to the public	40	40	13	6	0	80	6	15
2014	None of the above	34	45	11	6	3	79	10	62

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	52	14	10	0	76	10	16
2018	Communications or public affairs	27	51	7	11	4	78	15	38
2018	Administration and operations	22	43	12	18	5	65	23	51
2018	Human resources	27	41	21	0	10	69	10	19
2018	Financial management	27	34	18	14	7	61	21	20
2018	Information technology	31	46	12	8	3	77	12	25
2018	Evaluation	45	43	0	0	12	88	12	11
2018	Data sciences	38	56	0	6	0	94	6	12
2018	Policy	23	26	30	11	10	49	21	32
2018	Project management	40	39	2	12	8	79	19	54
2018	None of the above	19	47	15	6	13	65	19	25
2017	Client contact centre	35	17	8	8	32	51	40	10
2017	Communications or public affairs	35	41	10	11	4	76	14	29
2017	Science and technology	21	65	0	7	8	86	14	14
2017	Administration and operations	24	32	20	14	10	56	24	58
2017	Human resources	6	49	32	7	6	55	13	16
2017	Financial management	37	41	9	4	9	78	13	21
2017	Information technology	38	39	12	4	8	77	11	26
2017	Policy	21	32	37	11	0	52	11	19
2017	Project management	29	47	20	2	2	76	4	51
2017	None of the above	32	47	5	6	11	79	16	35

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	47	19	0	0	81	0	16
2018	Communications or public affairs	36	48	12	4	0	84	4	39
2018	Administration and operations	42	40	13	3	3	82	6	49
2018	Human resources	55	45	0	0	0	100	0	18
2018	Financial management	52	31	14	0	4	82	4	20
2018	Information technology	69	23	8	0	0	92	0	26
2018	Evaluation	66	34	0	0	0	100	0	11
2018	Data sciences	61	23	6	11	0	83	11	12
2018	Policy	54	27	10	8	0	82	8	32
2018	Project management	48	34	8	11	0	81	11	54
2018	None of the above	39	36	16	9	0	75	9	25
2017	Client contact centre	35	17	40	8	0	51	8	10
2017	Communications or public affairs	38	45	13	0	4	83	4	29
2017	Science and technology	57	36	7	0	0	93	0	14
2017	Administration and operations	32	44	13	9	2	76	11	58
2017	Human resources	31	56	13	0	0	87	0	16
2017	Financial management	69	31	0	0	0	100	0	21
2017	Information technology	46	47	0	4	4	92	8	26
2017	Policy	52	32	17	0	0	83	0	19
2017	Project management	51	33	16	0	0	84	0	51
2017	None of the above	52	31	14	3	0	84	3	35
2014	Communications or public affairs	61	31	4	4	0	92	4	26
2014	Science and technology	71	21	8	0	0	92	0	35
2014	Administration and operations	61	29	8	2	0	90	2	92
2014	Human resources	67	33	0	0	0	100	0	15
2014	Financial management	70	30	0	0	0	100	0	17
2014	Information technology	63	26	11	0	0	89	0	25
2014	Evaluation	62	15	8	15	0	77	15	13
2014	Other services to the public	74	26	0	0	0	100	0	15
2014	None of the above	72	18	10	0	0	90	0	62

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	39	28	19	14	0	0	67	14	16
2018	Communications or public affairs	47	42	6	5	0	0	89	5	39
2018	Administration and operations	32	46	8	10	4	0	78	14	51
2018	Human resources	41	52	4	4	0	0	92	4	19
2018	Financial management	34	38	18	7	4	0	72	10	20
2018	Information technology	44	41	9	6	0	0	85	6	24
2018	Evaluation	47	46	7	0	0	0	93	0	11
2018	Data sciences	55	23	17	6	0	0	77	6	12
2018	Policy	41	45	6	8	0	0	85	8	31
2018	Project management	37	47	12	4	0	0	84	4	53
2018	None of the above	21	39	34	3	3	0	60	6	25
2017	Client contact centre	43	8	8	17	23	0	51	40	10
2017	Communications or public affairs	41	44	11	0	4	0	86	4	29
2017	Science and technology	29	57	15	0	0	0	85	0	14
2017	Administration and operations	27	43	8	10	11	0	70	21	57
2017	Human resources	24	70	6	0	0	0	94	0	16
2017	Financial management	47	35	17	0	0	0	83	0	21
2017	Information technology	35	54	0	8	4	0	89	11	26
2017	Policy	31	47	22	0	0	0	78	0	19
2017	Project management	37	47	14	2	0	0	84	2	51
2017	None of the above	43	38	16	0	3	0	81	3	35
2014	Communications or public affairs	46	38	0	16	0	0	84	16	26
2014	Science and technology	44	45	5	3	0	3	92	3	35
2014	Administration and operations	36	45	13	5	1	0	81	6	92
2014	Human resources	47	47	7	0	0	0	93	0	15
2014	Financial management	35	53	6	6	0	0	88	6	17
2014	Information management	70	20	0	0	10	0	90	10	10
2014	Information technology	55	30	7	7	0	0	85	7	25
2014	Evaluation	46	23	0	15	15	0	69	31	13
2014	Other services to the public	53	34	7	0	6	0	87	6	15
2014	None of the above	38	47	5	3	5	2	87	8	62

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	39	23	33	5	0	0	0	62	5	16
2018	Communications or public affairs	49	34	10	7	0	0	0	83	7	38
2018	Administration and operations	23	38	19	11	9	0	0	61	20	49
2018	Human resources	21	42	29	7	0	0	0	64	7	18
2018	Financial management	35	23	31	7	4	0	0	58	11	20
2018	Information technology	44	36	12	9	0	0	0	79	9	24
2018	Evaluation	54	27	20	0	0	0	0	80	0	11
2018	Data sciences	49	33	6	6	6	0	0	82	12	12
2018	Policy	25	31	33	4	6	0	0	57	10	32
2018	Project management	29	26	27	14	3	0	0	55	18	53
2018	None of the above	27	41	22	6	3	0	0	69	10	25
2017	Client contact centre	43	25	0	32	0	0	0	68	32	10
2017	Communications or public affairs	66	21	10	3	0	0	0	86	3	29
2017	Science and technology	42	14	30	14	0	0	0	56	14	14
2017	Administration and operations	27	34	20	5	12	0	2	62	18	58
2017	Human resources	18	18	37	20	6	0	0	36	26	16
2017	Financial management	37	32	17	4	9	0	0	70	13	21
2017	Information technology	30	35	27	4	4	0	0	65	8	26
2017	Policy	31	31	32	6	0	0	0	62	6	19
2017	Project management	27	43	20	10	0	0	0	69	10	51
2017	None of the above	34	42	3	8	13	0	0	76	21	35
2014	Communications or public affairs	50	38	11	0	0	0	0	89	0	26
2014	Science and technology	52	32	8	5	3	0	0	84	8	35
2014	Administration and operations	41	38	16	3	1	0	0	79	4	92
2014	Human resources	47	47	0	0	7	0	0	93	7	15
2014	Financial management	41	30	30	0	0	0	0	70	0	17
2014	Information management	70	20	0	0	10	0	0	90	10	10
2014	Information technology	59	26	0	4	4	8	0	92	8	25
2014	Evaluation	47	15	23	0	15	0	0	62	15	13
2014	Other services to the public	60	7	21	7	6	0	0	66	13	15
2014	None of the above	38	39	11	3	7	2	0	78	10	62

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	39	27	29	5	0	0	66	5	16
2018	Communications or public affairs	46	35	6	13	0	0	81	13	38
2018	Administration and operations	26	30	23	12	9	0	56	21	49
2018	Human resources	10	56	24	10	0	0	66	10	19
2018	Financial management	35	27	21	14	4	0	62	18	20
2018	Information technology	41	33	12	14	0	0	74	14	24
2018	Evaluation	54	34	0	12	0	0	88	12	11
2018	Data sciences	55	17	17	6	6	0	71	12	12
2018	Policy	23	39	25	6	6	0	62	12	32
2018	Project management	30	29	23	17	1	0	59	18	52
2018	None of the above	24	48	19	6	3	0	72	10	25
2017	Client contact centre	43	25	8	0	23	0	68	23	10
2017	Communications or public affairs	58	24	14	3	0	0	83	3	29
2017	Science and technology	29	35	30	7	0	0	63	7	14
2017	Administration and operations	28	38	17	7	11	0	65	18	57
2017	Human resources	18	18	44	19	0	0	36	19	16
2017	Financial management	37	28	17	13	4	0	65	17	21
2017	Information technology	26	47	19	4	4	0	73	8	26
2017	Policy	31	31	27	11	0	0	62	11	19
2017	Project management	22	49	17	13	0	0	71	13	50
2017	None of the above	34	42	6	11	8	0	76	19	35
2014	Communications or public affairs	46	34	15	4	0	0	81	4	26
2014	Science and technology	47	34	5	11	3	0	82	13	35
2014	Administration and operations	39	40	18	3	0	0	79	3	92
2014	Human resources	47	47	7	0	0	0	93	0	15
2014	Financial management	41	35	18	6	0	0	76	6	17
2014	Information management	60	30	0	0	10	0	90	10	10
2014	Information technology	57	27	4	12	0	0	84	12	24
2014	Evaluation	39	30	8	8	15	0	69	23	13
2014	Other services to the public	60	21	7	7	6	0	80	13	15
2014	None of the above	35	44	10	7	3	2	80	10	62

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	9	24	29	0	0	0	47	29	16
2018	Communications or public affairs	38	22	22	8	3	7	0	64	12	38
2018	Administration and operations	27	25	17	11	15	5	0	55	27	50
2018	Human resources	10	31	17	24	17	0	0	42	41	19
2018	Financial management	21	23	35	18	4	0	0	44	21	20
2018	Information technology	38	33	17	12	0	0	0	71	12	24
2018	Evaluation	34	34	20	0	12	0	0	68	12	11
2018	Data sciences	59	12	12	11	6	0	0	71	17	12
2018	Policy	29	16	35	9	10	0	0	46	19	32
2018	Project management	31	20	30	11	6	2	0	52	17	53
2018	None of the above	15	35	28	9	3	10	0	55	13	25
2017	Client contact centre	43	8	17	8	23	0	0	51	32	10
2017	Communications or public affairs	46	29	3	15	0	7	0	81	16	28
2017	Science and technology	21	42	22	7	8	0	0	63	14	14
2017	Administration and operations	26	25	15	15	16	3	0	52	32	58
2017	Human resources	12	24	32	19	12	0	0	36	31	16
2017	Financial management	37	19	22	17	4	0	0	56	22	21
2017	Information technology	19	39	31	4	8	0	0	58	11	26
2017	Policy	31	21	27	21	0	0	0	52	21	19
2017	Project management	27	27	25	18	2	0	0	54	20	51
2017	None of the above	37	16	33	8	5	0	0	54	14	35
2014	Communications or public affairs	35	34	15	8	8	0	0	69	16	26
2014	Science and technology	41	21	19	10	3	3	3	66	14	35
2014	Administration and operations	32	34	20	9	3	2	0	68	12	92
2014	Human resources	33	47	13	0	7	0	0	80	7	15
2014	Financial management	41	36	6	12	0	6	0	81	13	17
2014	Information management	70	0	20	0	10	0	0	70	10	10
2014	Information technology	59	19	7	4	4	8	0	84	8	25
2014	Evaluation	31	23	30	0	15	0	0	54	15	13
2014	Other services to the public	40	40	0	14	6	0	0	80	20	15
2014	None of the above	40	26	16	7	5	6	0	70	12	62

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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	44	47	9	0	0	0	0	91	0	16
2018	Communications or public affairs	43	34	19	0	3	0	0	77	3	39
2018	Administration and operations	48	25	15	4	8	0	0	73	12	49
2018	Human resources	20	43	27	7	4	0	0	62	10	19
2018	Financial management	30	36	24	7	4	0	0	65	10	20
2018	Information technology	53	35	3	0	3	6	0	94	3	26
2018	Evaluation	47	21	20	0	12	0	0	68	12	11
2018	Data sciences	44	27	11	12	6	0	0	71	18	12
2018	Policy	37	35	11	6	10	0	0	73	16	32
2018	Project management	47	39	8	6	0	0	0	85	6	54
2018	None of the above	43	34	10	13	0	0	0	77	13	24
2017	Client contact centre	51	17	8	23	0	0	0	68	23	10
2017	Communications or public affairs	55	27	11	7	0	0	0	83	7	29
2017	Science and technology	43	43	7	0	8	0	0	86	8	14
2017	Administration and operations	35	42	7	7	5	3	0	80	13	58
2017	Human resources	24	44	19	13	0	0	0	68	13	16
2017	Financial management	37	37	13	4	4	4	0	77	9	21
2017	Information technology	42	42	0	4	4	0	8	92	8	26
2017	Policy	37	42	11	5	0	0	6	83	5	19
2017	Project management	57	31	6	6	0	0	0	88	6	51
2017	None of the above	59	16	11	8	5	0	0	75	14	35
2014	Communications or public affairs	46	31	19	4	0	0	0	77	4	26
2014	Science and technology	60	24	8	0	5	3	0	87	5	35
2014	Administration and operations	55	26	12	2	1	2	1	84	3	92
2014	Human resources	20	53	7	7	13	0	0	73	20	15
2014	Financial management	29	53	12	6	0	0	0	82	6	17
2014	Information management	40	50	0	0	10	0	0	90	10	10
2014	Information technology	62	34	0	0	4	0	0	96	4	25
2014	Evaluation	31	23	8	23	15	0	0	54	38	13
2014	Other services to the public	60	21	7	13	0	0	0	80	13	15
2014	None of the above	55	24	11	5	0	5	0	83	5	62

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	49	37	9	0	5	0	0	86	5	16
2018	Communications or public affairs	49	24	13	11	4	0	0	72	15	38
2018	Administration and operations	44	27	16	8	5	0	0	71	13	49
2018	Human resources	10	44	27	18	0	0	0	55	18	19
2018	Financial management	27	52	4	13	4	0	0	79	17	20
2018	Information technology	48	38	3	0	3	3	5	94	3	26
2018	Evaluation	20	61	7	12	0	0	0	80	12	11
2018	Data sciences	44	27	17	6	6	0	0	71	12	12
2018	Policy	46	29	13	8	4	0	0	75	12	32
2018	Project management	52	32	4	8	2	0	2	85	11	54
2018	None of the above	52	23	13	9	3	0	0	75	12	25
2017	Client contact centre	51	17	0	8	23	0	0	68	32	10
2017	Communications or public affairs	52	34	10	4	0	0	0	86	4	29
2017	Science and technology	44	35	7	8	7	0	0	79	14	14
2017	Administration and operations	32	40	10	8	9	0	0	73	17	58
2017	Human resources	18	56	20	6	0	0	0	74	6	16
2017	Financial management	46	28	13	9	4	0	0	74	13	21
2017	Information technology	39	45	4	4	4	0	4	88	8	26
2017	Policy	41	48	11	0	0	0	0	89	0	19
2017	Project management	53	33	8	6	0	0	0	86	6	51
2017	None of the above	45	25	3	22	5	0	0	70	27	35
2014	Communications or public affairs	54	27	11	4	4	0	0	81	8	26
2014	Science and technology	52	30	11	3	5	0	0	81	8	35
2014	Administration and operations	50	36	9	4	1	0	0	86	5	92
2014	Human resources	13	46	7	13	20	0	0	60	34	15
2014	Financial management	35	47	17	0	0	0	0	83	0	17
2014	Information management	40	50	0	0	10	0	0	90	10	10
2014	Information technology	51	37	4	0	8	0	0	89	8	25
2014	Evaluation	46	15	0	15	23	0	0	62	38	13
2014	Other services to the public	80	0	13	0	6	0	0	80	6	15
2014	None of the above	50	32	11	5	0	2	0	83	5	62

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	24	23	0	0	0	0	77	0	16
2018	Communications or public affairs	46	27	18	5	3	0	0	73	9	39
2018	Administration and operations	44	30	12	13	1	0	0	73	14	49
2018	Human resources	17	41	28	10	4	0	0	58	14	19
2018	Financial management	34	45	18	0	4	0	0	78	4	20
2018	Information technology	53	33	3	5	6	0	0	86	11	26
2018	Evaluation	27	47	14	0	12	0	0	73	12	11
2018	Data sciences	55	17	11	12	6	0	0	71	18	12
2018	Policy	45	26	16	2	10	0	0	71	13	32
2018	Project management	45	38	9	4	3	0	0	84	8	53
2018	None of the above	39	33	9	15	3	0	0	73	19	25
2017	Client contact centre	51	17	0	8	23	0	0	68	32	10
2017	Communications or public affairs	45	34	14	4	0	3	0	82	4	29
2017	Science and technology	51	35	7	0	8	0	0	86	8	14
2017	Administration and operations	52	25	12	5	5	0	0	77	11	58
2017	Human resources	30	36	20	0	13	0	0	67	13	16
2017	Financial management	33	49	0	14	4	0	0	82	18	21
2017	Information technology	50	27	11	4	4	0	4	80	8	26
2017	Policy	41	43	11	5	0	0	0	84	5	19
2017	Project management	64	24	4	8	0	0	0	88	8	51
2017	None of the above	62	13	0	16	8	0	0	75	25	35
2014	Communications or public affairs	46	38	11	0	4	0	0	85	4	26
2014	Science and technology	57	21	13	3	5	0	0	79	8	35
2014	Administration and operations	56	32	7	3	1	1	0	89	4	92
2014	Human resources	40	33	7	7	13	0	0	73	20	15
2014	Financial management	59	24	6	12	0	0	0	82	12	17
2014	Information management	70	10	10	0	10	0	0	80	10	10
2014	Information technology	66	26	0	0	4	4	0	96	4	25
2014	Evaluation	31	15	23	15	15	0	0	46	31	13
2014	Other services to the public	73	14	0	0	6	7	0	93	7	15
2014	None of the above	57	24	10	8	2	0	0	80	10	62

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	38	19	5	0	9	0	74	6	16
2018	Communications or public affairs	32	44	4	9	3	4	3	82	14	39
2018	Administration and operations	36	34	11	10	4	5	0	73	15	51
2018	Human resources	17	36	41	7	0	0	0	53	7	19
2018	Financial management	13	37	34	8	4	4	0	52	12	20
2018	Information technology	43	21	17	6	0	13	0	74	7	26
2018	Evaluation	21	54	12	0	0	12	0	86	0	11
2018	Data sciences	42	29	23	0	6	0	0	71	6	12
2018	Policy	24	18	28	11	2	17	0	51	16	31
2018	Project management	37	43	12	1	3	4	0	83	5	54
2018	None of the above	27	38	19	6	6	3	0	68	13	25
2017	Client contact centre	34	18	0	40	0	8	0	56	44	10
2017	Communications or public affairs	45	30	10	14	0	0	0	76	14	29
2017	Science and technology	36	29	20	0	8	7	0	70	8	14
2017	Administration and operations	29	31	13	17	7	3	0	61	25	58
2017	Human resources	6	37	18	32	6	0	0	44	38	16
2017	Financial management	24	31	31	13	0	0	0	55	13	21
2017	Information technology	27	43	19	4	4	4	0	73	8	26
2017	Policy	26	37	28	0	0	10	0	69	0	19
2017	Project management	35	39	14	8	0	4	0	77	8	51
2017	None of the above	31	31	13	5	8	11	0	70	15	35
2014	Communications or public affairs	19	58	11	8	0	4	0	80	8	26
2014	Science and technology	30	46	5	5	3	11	0	85	9	35
2014	Administration and operations	30	40	18	6	0	6	0	75	6	92
2014	Human resources	27	40	13	13	7	0	0	67	20	15
2014	Financial management	18	30	17	18	0	17	0	57	22	17
2014	Information management	20	60	0	0	0	20	0	100	0	10
2014	Information technology	47	22	11	4	11	4	0	73	16	25
2014	Evaluation	24	15	7	31	15	8	0	42	50	13
2014	Other services to the public	40	34	7	7	6	7	0	79	14	15
2014	None of the above	31	40	16	3	2	8	0	77	5	62

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	38	33	0	0	5	65	0	16
2018	Communications or public affairs	30	41	14	9	3	2	72	13	39
2018	Administration and operations	18	38	24	12	8	0	56	19	51
2018	Human resources	7	53	27	13	0	0	60	13	19
2018	Financial management	17	14	34	24	7	4	32	32	20
2018	Information technology	32	22	30	16	0	0	54	16	26
2018	Evaluation	21	66	12	0	0	0	88	0	11
2018	Data sciences	33	42	12	6	6	0	76	12	12
2018	Policy	16	22	29	13	12	8	41	27	32
2018	Project management	22	39	16	14	7	2	63	21	54
2018	None of the above	33	26	25	6	10	0	59	16	25
2017	Client contact centre	34	41	17	0	0	8	82	0	10
2017	Communications or public affairs	38	34	7	21	0	0	72	21	29
2017	Science and technology	21	43	7	22	0	7	69	23	14
2017	Administration and operations	24	20	30	12	12	2	45	25	58
2017	Human resources	6	18	30	39	6	0	24	45	16
2017	Financial management	15	32	40	9	4	0	47	13	21
2017	Information technology	19	47	15	15	4	0	66	19	26
2017	Policy	10	47	27	11	6	0	57	17	19
2017	Project management	31	30	14	24	0	2	62	25	51
2017	None of the above	23	34	14	16	14	0	57	30	35
2014	Communications or public affairs	16	54	19	8	4	0	69	11	26
2014	Science and technology	36	43	3	11	5	3	81	16	35
2014	Administration and operations	25	39	15	12	6	3	66	18	92
2014	Human resources	20	53	7	7	13	0	73	20	15
2014	Financial management	12	46	12	24	0	6	62	26	17
2014	Information management	30	60	0	0	0	10	100	0	10
2014	Information technology	44	22	15	7	8	4	69	16	25
2014	Evaluation	16	30	15	31	8	0	46	38	13
2014	Other services to the public	40	27	7	13	13	0	67	26	15
2014	None of the above	26	40	23	3	5	3	68	8	62

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	28	10	10	0	28	72	14	16
2018	Communications or public affairs	21	37	17	16	5	4	60	22	39
2018	Administration and operations	15	20	24	32	9	1	35	41	51
2018	Human resources	0	35	41	24	0	0	35	24	19
2018	Financial management	0	30	40	15	11	4	31	27	19
2018	Information technology	29	25	21	9	5	11	61	16	26
2018	Evaluation	7	53	27	12	0	0	61	12	11
2018	Data sciences	17	17	55	0	12	0	33	12	12
2018	Policy	4	32	27	21	12	4	37	35	32
2018	Project management	9	33	20	27	11	0	42	38	54
2018	None of the above	13	37	24	16	6	3	52	23	25
2017	Client contact centre	25	49	0	17	0	8	82	18	10
2017	Communications or public affairs	24	41	7	21	7	0	65	28	29
2017	Science and technology	21	14	28	36	0	0	35	36	14
2017	Administration and operations	22	12	22	27	14	3	35	42	58
2017	Human resources	6	18	38	26	12	0	24	38	16
2017	Financial management	15	18	45	18	4	0	33	22	21
2017	Information technology	23	27	27	12	8	4	52	20	26
2017	Policy	16	25	32	22	6	0	41	28	19
2017	Project management	23	23	22	24	6	2	47	31	51
2017	None of the above	13	32	6	25	16	8	49	44	35
2014	Communications or public affairs	8	50	31	11	0	0	58	11	26
2014	Science and technology	28	40	13	8	5	5	72	14	35
2014	Administration and operations	17	43	21	12	5	2	61	18	92
2014	Human resources	13	47	26	7	7	0	60	13	15
2014	Financial management	0	64	6	24	0	6	69	25	17
2014	Information management	20	30	20	10	0	20	63	13	10
2014	Information technology	40	22	19	7	4	8	68	12	25
2014	Evaluation	8	31	23	23	15	0	39	38	13
2014	Other services to the public	26	33	21	13	6	0	60	20	15
2014	None of the above	13	37	28	16	5	2	51	21	62

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	38	24	0	0	9	74	0	16
2018	Communications or public affairs	13	42	23	13	7	2	56	20	39
2018	Administration and operations	10	24	28	23	14	0	34	38	51
2018	Human resources	10	8	44	31	7	0	18	38	19
2018	Financial management	0	14	37	18	27	4	15	46	20
2018	Information technology	27	28	29	11	5	0	55	16	26
2018	Evaluation	7	61	7	25	0	0	68	25	11
2018	Data sciences	17	17	49	12	6	0	33	18	12
2018	Policy	2	30	21	32	11	4	33	45	32
2018	Project management	11	29	18	29	11	2	41	40	54
2018	None of the above	19	17	33	22	6	3	37	29	25
2017	Client contact centre	8	43	0	17	0	32	75	25	10
2017	Communications or public affairs	25	32	7	25	7	3	59	34	28
2017	Science and technology	0	43	14	43	0	0	43	43	14
2017	Administration and operations	19	27	18	26	8	2	47	35	58
2017	Human resources	0	19	38	31	12	0	19	43	16
2017	Financial management	15	19	31	26	9	0	34	35	21
2017	Information technology	23	36	16	12	12	0	60	24	25
2017	Policy	10	26	22	43	0	0	36	43	19
2017	Project management	11	33	34	14	8	0	44	22	51
2017	None of the above	19	11	19	35	11	6	31	48	35
2014	Communications or public affairs	16	46	4	34	0	0	62	34	26
2014	Science and technology	25	43	16	10	6	0	68	16	35
2014	Administration and operations	18	42	16	13	7	3	63	20	92
2014	Human resources	7	46	26	7	13	0	53	20	15
2014	Financial management	6	23	30	30	6	6	31	38	17
2014	Information management	20	30	20	10	10	10	56	22	10
2014	Information technology	32	34	15	11	8	0	67	19	25
2014	Evaluation	16	15	15	30	23	0	31	53	13
2014	Other services to the public	26	27	7	34	6	0	53	40	15
2014	None of the above	6	60	10	16	5	3	68	22	62

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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	38	19	0	15	66	15	16
2018	Communications or public affairs	35	38	4	17	5	73	23	39
2018	Administration and operations	28	32	21	15	4	60	19	50
2018	Human resources	31	36	14	8	11	68	19	18
2018	Financial management	21	31	17	18	14	52	32	20
2018	Information technology	32	36	14	11	6	69	17	25
2018	Evaluation	59	14	14	0	12	73	12	11
2018	Data sciences	42	51	0	0	6	94	6	12
2018	Policy	19	41	18	9	13	60	22	32
2018	Project management	41	35	12	8	4	75	13	54
2018	None of the above	25	28	19	15	13	53	28	24
2017	Client contact centre	43	8	8	8	32	51	40	10
2017	Communications or public affairs	38	27	14	17	4	65	21	29
2017	Science and technology	35	36	14	15	0	71	15	14
2017	Administration and operations	30	37	17	8	7	68	15	58
2017	Human resources	6	56	26	12	0	62	12	16
2017	Financial management	38	45	0	9	9	83	17	21
2017	Information technology	31	42	16	4	8	73	11	26
2017	Policy	11	52	17	16	5	63	21	19
2017	Project management	35	45	10	10	0	80	10	51
2017	None of the above	31	44	11	8	5	75	14	35
2014	Communications or public affairs	46	34	8	12	0	81	12	26
2014	Science and technology	44	32	8	13	3	76	16	35
2014	Administration and operations	25	44	14	13	4	68	17	92
2014	Human resources	14	57	14	14	0	72	14	14
2014	Financial management	17	65	0	6	12	82	18	17
2014	Information management	70	20	0	0	10	90	10	10
2014	Information technology	40	46	15	0	0	85	0	25
2014	Evaluation	39	15	15	15	15	54	31	13
2014	Other services to the public	47	26	7	6	13	74	20	15
2014	None of the above	31	33	17	16	3	64	20	61

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	33	14	5	0	81	5	16
2018	Communications or public affairs	46	38	7	7	2	84	9	39
2018	Administration and operations	23	49	17	8	3	72	11	50
2018	Human resources	12	61	23	0	4	73	4	17
2018	Financial management	27	32	17	17	7	59	24	20
2018	Information technology	29	38	19	6	8	67	14	26
2018	Evaluation	25	55	7	12	0	80	12	11
2018	Data sciences	23	55	17	6	0	77	6	12
2018	Policy	16	46	4	30	4	62	34	32
2018	Project management	24	54	11	10	1	79	11	54
2018	None of the above	31	34	10	12	13	65	25	24
2017	Client contact centre	51	8	8	8	23	60	32	10
2017	Communications or public affairs	38	38	3	17	4	76	21	29
2017	Science and technology	29	35	15	14	8	64	21	14
2017	Administration and operations	24	44	10	12	10	68	22	58
2017	Human resources	6	50	25	19	0	56	19	16
2017	Financial management	30	53	0	9	9	83	17	21
2017	Information technology	15	55	15	11	4	70	15	26
2017	Policy	11	52	16	22	0	62	22	19
2017	Project management	29	39	18	14	0	68	14	51
2017	None of the above	29	50	6	11	5	78	16	35

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	15	38	0	0	28	0	47	0	16
2018	Communications or public affairs	20	33	16	11	14	5	0	57	27	39
2018	Administration and operations	17	20	10	16	8	28	1	51	34	51
2018	Human resources	10	18	8	30	0	34	0	43	46	19
2018	Financial management	7	24	21	34	15	0	0	31	48	20
2018	Information technology	24	17	0	16	11	26	5	61	39	26
2018	Evaluation	8	29	21	21	13	8	0	40	37	10
2018	Data sciences	6	27	17	12	0	38	0	54	19	12
2018	Policy	9	30	9	22	8	17	6	50	39	31
2018	Project management	12	21	18	23	8	18	0	40	38	54
2018	None of the above	6	27	25	12	3	23	3	45	21	25
2017	Client contact centre	18	25	8	8	23	17	0	52	38	10
2017	Communications or public affairs	25	33	11	14	3	14	0	67	20	28
2017	Science and technology	15	21	20	15	14	7	7	42	34	14
2017	Administration and operations	14	17	19	17	7	24	3	43	32	58
2017	Human resources	6	31	32	6	13	6	6	43	21	16
2017	Financial management	25	18	13	17	4	23	0	55	28	21
2017	Information technology	20	27	19	0	8	19	8	64	10	26
2017	Policy	5	22	11	16	6	36	5	46	36	19
2017	Project management	21	24	18	14	8	13	2	53	26	51
2017	None of the above	17	11	16	13	11	21	11	41	35	35
2014	Communications or public affairs	23	30	19	16	8	4	0	56	24	26
2014	Science and technology	14	22	14	13	5	30	3	53	27	35
2014	Administration and operations	15	24	19	16	8	19	0	48	29	92
2014	Human resources	6	21	26	20	0	13	13	37	28	15
2014	Financial management	12	35	18	6	6	17	6	61	15	17
2014	Information management	20	50	0	10	0	20	0	88	13	10
2014	Information technology	32	34	11	4	8	11	0	75	13	25
2014	Evaluation	0	16	38	23	8	15	0	19	36	13
2014	Other services to the public	20	20	21	6	13	13	7	50	24	15
2014	None of the above	10	19	19	23	8	18	3	37	39	62

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	57	29	9	5	0	0	0	86	5	16
2018	Communications or public affairs	37	41	13	9	0	0	0	78	9	39
2018	Administration and operations	33	40	15	9	1	1	0	74	11	49
2018	Human resources	21	44	14	10	4	7	0	70	15	19
2018	Financial management	21	55	0	21	4	0	0	76	24	20
2018	Information technology	35	43	11	0	8	3	0	81	8	26
2018	Evaluation	32	34	22	12	0	0	0	66	12	11
2018	Data sciences	49	33	6	6	6	0	0	82	12	12
2018	Policy	41	23	17	7	12	0	0	65	19	32
2018	Project management	41	42	11	6	0	0	0	83	6	54
2018	None of the above	36	27	9	18	10	0	0	64	27	25
2017	Client contact centre	51	17	0	8	23	0	0	68	32	10
2017	Communications or public affairs	44	34	10	11	0	0	0	79	11	29
2017	Science and technology	29	57	0	7	8	0	0	86	14	14
2017	Administration and operations	34	46	10	5	5	0	0	79	11	58
2017	Human resources	12	56	19	13	0	0	0	68	13	16
2017	Financial management	37	40	13	4	4	0	0	78	9	21
2017	Information technology	42	35	4	4	8	0	8	84	12	26
2017	Policy	41	37	11	11	0	0	0	78	11	19
2017	Project management	51	33	6	10	0	0	0	84	10	51
2017	None of the above	53	28	3	8	8	0	0	81	16	35
2014	Communications or public affairs	50	23	23	0	4	0	0	73	4	26
2014	Science and technology	49	30	11	3	5	3	0	81	8	35
2014	Administration and operations	46	43	7	2	2	0	0	89	4	92
2014	Human resources	13	60	7	7	13	0	0	73	20	15
2014	Financial management	41	53	6	0	0	0	0	94	0	17
2014	Information technology	53	40	7	0	0	0	0	93	0	25
2014	Evaluation	47	15	0	15	23	0	0	62	38	13
2014	Other services to the public	60	20	7	7	6	0	0	80	13	15
2014	None of the above	45	34	15	3	2	0	2	80	5	62

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	44	39	17	0	0	0	0	83	0	12
2018	Administration and operations	7	46	17	6	0	0	24	69	8	12
2018	Policy	7	34	46	12	0	0	0	41	12	11
2018	Project management	17	38	6	0	0	17	21	90	0	11
2018	None of the above	22	31	31	8	0	8	0	58	9	10
2017	Communications or public affairs	49	20	0	10	0	10	10	87	13	10
2017	Administration and operations	16	51	17	0	9	0	8	73	9	12
2017	Project management	30	39	15	0	0	8	8	82	0	13
2014	Science and technology	33	37	5	0	5	5	15	87	6	17
2014	Administration and operations	24	50	21	5	0	0	0	74	5	20
2014	None of the above	24	52	6	0	6	0	12	87	7	17

Job fit and development

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	56	5	5	0	0	0	90	5	16
2018	Communications or public affairs	50	41	4	5	0	0	0	91	5	39
2018	Administration and operations	16	36	19	20	8	0	1	53	28	50
2018	Human resources	15	63	4	8	4	7	0	83	13	18
2018	Financial management	21	41	14	17	7	0	0	62	24	20
2018	Information technology	53	33	0	5	9	0	0	86	14	26
2018	Evaluation	39	27	14	7	12	0	0	66	20	11
2018	Data sciences	42	45	0	6	6	0	0	88	12	12
2018	Policy	25	41	20	9	2	0	2	69	11	32
2018	Project management	17	58	5	18	2	0	0	74	20	54
2018	None of the above	22	46	13	16	3	0	0	68	19	24
2017	Client contact centre	51	8	0	17	23	0	0	60	40	10
2017	Communications or public affairs	54	28	8	7	4	0	0	82	11	28
2017	Science and technology	37	28	14	21	0	0	0	65	21	14
2017	Administration and operations	29	35	14	13	9	0	0	64	22	58
2017	Human resources	25	30	19	19	6	0	0	56	25	16
2017	Financial management	44	35	3	9	9	0	0	79	18	21
2017	Information technology	30	51	15	4	0	0	0	81	4	26
2017	Policy	10	53	16	16	6	0	0	63	21	19
2017	Project management	22	53	8	18	0	0	0	74	18	51
2017	None of the above	27	36	15	8	14	0	0	63	22	35
2014	Communications or public affairs	31	57	8	0	4	0	0	89	4	26
2014	Science and technology	41	40	13	5	0	0	0	82	5	35
2014	Administration and operations	30	39	13	15	2	0	0	69	18	92
2014	Human resources	33	60	7	0	0	0	0	93	0	15
2014	Financial management	35	59	6	0	0	0	0	94	0	17
2014	Information management	30	60	10	0	0	0	0	90	0	10
2014	Information technology	55	38	4	4	0	0	0	92	4	25
2014	Evaluation	8	47	8	30	8	0	0	54	38	13
2014	Other services to the public	53	21	21	6	0	0	0	73	6	15
2014	None of the above	26	37	19	15	2	0	2	64	16	62

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	29	5	32	0	63	32	16
2018	Communications or public affairs	57	36	5	0	2	93	2	39
2018	Administration and operations	26	42	22	6	4	68	10	49
2018	Human resources	49	47	0	4	0	96	4	18
2018	Financial management	35	51	10	0	4	86	4	20
2018	Information technology	45	47	5	3	0	92	3	26
2018	Evaluation	52	21	27	0	0	73	0	11
2018	Data sciences	50	27	17	6	0	77	6	12
2018	Policy	52	42	4	2	0	94	2	32
2018	Project management	30	55	5	10	0	85	10	54
2018	None of the above	33	31	13	19	3	64	22	24
2017	Client contact centre	26	17	32	25	0	43	25	10
2017	Communications or public affairs	48	34	10	3	4	83	7	29
2017	Science and technology	29	65	0	7	0	93	7	14
2017	Administration and operations	30	41	14	8	7	71	15	58
2017	Human resources	50	43	7	0	0	93	0	16
2017	Financial management	47	35	9	9	0	83	9	21
2017	Information technology	44	44	4	4	4	88	8	25
2017	Policy	47	43	11	0	0	89	0	19
2017	Project management	31	53	6	10	0	84	10	51
2017	None of the above	33	43	5	14	5	76	19	35
2014	Communications or public affairs	46	34	4	12	4	80	16	26
2014	Science and technology	41	54	5	0	0	95	0	35
2014	Administration and operations	29	46	17	6	2	75	8	92
2014	Human resources	74	20	7	0	0	93	0	15
2014	Financial management	35	53	6	6	0	88	6	17
2014	Information management	70	20	0	10	0	90	10	10
2014	Information technology	49	43	4	4	0	93	4	25
2014	Evaluation	46	31	0	23	0	77	23	13
2014	Other services to the public	40	41	13	6	0	80	6	15
2014	None of the above	29	49	8	6	8	77	15	62

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	34	9	14	9	68	23	16
2018	Communications or public affairs	74	19	2	5	0	93	5	38
2018	Administration and operations	36	43	9	8	4	79	12	50
2018	Human resources	42	54	0	4	0	96	4	18
2018	Financial management	40	48	8	0	4	88	4	19
2018	Information technology	56	31	5	8	0	87	8	26
2018	Evaluation	69	23	0	8	0	92	8	10
2018	Data sciences	67	33	0	0	0	100	0	12
2018	Policy	51	43	4	2	0	94	2	32
2018	Project management	40	42	5	13	0	82	13	54
2018	None of the above	40	28	10	19	3	68	22	24
2017	Client contact centre	26	17	32	25	0	43	25	10
2017	Communications or public affairs	52	38	7	0	4	90	4	29
2017	Science and technology	29	64	7	0	0	93	0	14
2017	Administration and operations	36	39	9	12	5	74	17	58
2017	Human resources	44	49	7	0	0	93	0	16
2017	Financial management	66	25	9	0	0	91	0	21
2017	Information technology	60	25	12	0	4	84	4	25
2017	Policy	47	42	11	0	0	89	0	19
2017	Project management	48	44	4	4	0	92	4	50
2017	None of the above	56	31	8	3	3	87	5	35
2014	Communications or public affairs	46	50	0	0	4	96	4	26
2014	Science and technology	55	34	5	5	0	89	5	35
2014	Administration and operations	38	40	13	8	1	78	9	92
2014	Human resources	80	13	7	0	0	93	0	15
2014	Financial management	53	35	6	6	0	88	6	17
2014	Information management	60	30	0	10	0	90	10	10
2014	Information technology	70	26	4	0	0	96	0	25
2014	Evaluation	47	46	8	0	0	92	0	13
2014	Other services to the public	60	40	0	0	0	100	0	15
2014	None of the above	38	44	10	6	2	82	8	62

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	38	28	10	0	0	62	10	16
2018	Communications or public affairs	31	48	10	8	4	0	79	12	37
2018	Administration and operations	11	27	21	16	23	2	39	40	51
2018	Human resources	13	31	21	28	7	0	44	35	19
2018	Financial management	11	47	27	4	7	4	60	12	20
2018	Information technology	40	44	11	6	0	0	83	6	26
2018	Evaluation	27	32	21	7	12	0	59	20	11
2018	Data sciences	53	12	23	12	0	0	65	12	12
2018	Policy	9	37	21	21	8	4	48	30	32
2018	Project management	5	41	18	25	10	1	46	35	53
2018	None of the above	11	38	20	17	14	0	49	31	23
2017	Client contact centre	35	17	8	17	23	0	51	40	10
2017	Communications or public affairs	47	38	11	4	0	0	85	4	28
2017	Science and technology	29	29	14	14	8	7	62	23	14
2017	Administration and operations	15	34	17	20	10	3	51	31	58
2017	Human resources	12	44	19	25	0	0	56	25	16
2017	Financial management	47	18	22	4	9	0	65	13	21
2017	Information technology	23	47	8	19	4	0	70	23	26
2017	Policy	16	21	31	21	11	0	37	32	19
2017	Project management	12	42	16	24	4	2	54	29	50
2017	None of the above	32	14	16	22	14	3	48	36	35
2014	Communications or public affairs	27	46	8	11	8	0	74	19	26
2014	Science and technology	33	43	10	5	3	5	81	8	35
2014	Administration and operations	26	33	23	6	10	3	61	16	92
2014	Human resources	13	60	20	7	0	0	73	7	15
2014	Financial management	41	47	0	6	0	6	94	6	17
2014	Information management	40	50	0	10	0	0	90	10	10
2014	Information technology	39	38	7	4	8	4	80	12	25
2014	Evaluation	15	47	15	15	8	0	62	23	13
2014	Other services to the public	40	33	7	13	6	0	74	20	15
2014	None of the above	21	36	14	23	7	0	56	29	62

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	19	28	9	15	0	0	48	24	16
2018	Communications or public affairs	21	28	10	17	15	4	6	54	35	37
2018	Administration and operations	14	16	13	27	24	4	1	31	55	51
2018	Human resources	10	24	17	18	21	7	4	38	43	19
2018	Financial management	14	27	27	10	21	0	0	41	32	20
2018	Information technology	27	19	16	27	11	0	0	46	38	26
2018	Evaluation	34	14	32	20	0	0	0	48	20	11
2018	Data sciences	59	12	29	0	0	0	0	71	0	12
2018	Policy	15	35	18	17	15	0	0	50	31	32
2018	Project management	15	34	16	19	15	0	0	50	34	54
2018	None of the above	10	15	16	40	13	0	6	27	57	24
2017	Client contact centre	35	8	25	8	23	0	0	43	32	10
2017	Communications or public affairs	31	24	7	17	18	0	3	57	36	29
2017	Science and technology	22	28	15	28	7	0	0	50	35	14
2017	Administration and operations	10	32	17	20	14	7	0	45	37	58
2017	Human resources	6	24	19	24	13	6	7	35	43	16
2017	Financial management	34	17	27	17	4	0	0	51	22	21
2017	Information technology	27	35	11	8	19	0	0	62	26	26
2017	Policy	20	32	11	21	16	0	0	52	37	19
2017	Project management	13	43	14	22	8	0	0	56	30	51
2017	None of the above	32	17	6	22	23	0	0	49	45	35
2014	Communications or public affairs	12	27	27	27	8	0	0	39	34	26
2014	Science and technology	14	26	11	24	6	11	8	50	37	35
2014	Administration and operations	10	28	22	16	18	2	3	41	36	92
2014	Human resources	0	13	21	33	20	7	6	15	61	15
2014	Financial management	11	36	23	24	6	0	0	47	30	17
2014	Information management	30	10	40	10	10	0	0	40	20	10
2014	Information technology	22	40	4	11	11	8	4	70	25	25
2014	Evaluation	15	23	8	15	39	0	0	38	54	13
2014	Other services to the public	26	34	0	13	20	0	7	64	36	15
2014	None of the above	11	19	16	32	20	0	2	31	53	62

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	48	19	9	0	0	0	72	9	16
2018	Communications or public affairs	22	55	18	5	0	0	0	77	5	39
2018	Administration and operations	26	42	17	13	1	0	0	68	14	50
2018	Human resources	30	45	14	4	7	0	0	76	10	19
2018	Financial management	18	47	15	17	4	0	0	65	21	20
2018	Information technology	35	54	3	8	0	0	0	89	8	26
2018	Evaluation	12	66	21	0	0	0	0	79	0	11
2018	Data sciences	27	61	6	0	0	6	0	94	0	12
2018	Policy	32	48	8	12	0	0	0	80	12	32
2018	Project management	38	39	14	4	5	0	0	77	10	54
2018	None of the above	22	44	10	19	0	0	6	70	20	25
2017	Client contact centre	43	17	0	17	23	0	0	60	40	10
2017	Communications or public affairs	42	31	17	7	4	0	0	73	10	29
2017	Science and technology	29	50	7	14	0	0	0	80	14	14
2017	Administration and operations	26	35	13	17	9	0	0	61	26	58
2017	Human resources	32	50	18	0	0	0	0	82	0	16
2017	Financial management	43	44	4	4	4	0	0	87	9	21
2017	Information technology	31	35	23	4	8	0	0	66	11	26
2017	Policy	26	63	11	0	0	0	0	89	0	19
2017	Project management	33	48	13	6	0	0	0	81	6	51
2017	None of the above	27	52	13	5	3	0	0	79	8	35
2014	Communications or public affairs	27	57	4	12	0	0	0	84	12	26
2014	Science and technology	22	62	8	8	0	0	0	84	8	35
2014	Administration and operations	21	46	17	12	3	0	1	68	15	92
2014	Human resources	20	53	13	13	0	0	0	73	13	15
2014	Financial management	17	47	17	18	0	0	0	65	18	17
2014	Information management	40	30	20	0	10	0	0	70	10	10
2014	Information technology	43	34	11	4	8	0	0	77	11	25
2014	Evaluation	46	23	0	15	15	0	0	69	31	13
2014	Other services to the public	33	41	13	7	6	0	0	74	13	15
2014	None of the above	26	39	24	7	3	2	0	66	10	62

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	48	14	0	0	0	86	0	16
2018	Communications or public affairs	25	53	18	4	0	0	78	4	39
2018	Administration and operations	33	27	23	18	0	0	59	18	51
2018	Human resources	43	25	10	10	10	0	69	21	19
2018	Financial management	28	47	18	0	7	0	75	7	20
2018	Information technology	37	50	5	0	8	0	87	8	26
2018	Evaluation	32	41	7	20	0	0	73	20	11
2018	Data sciences	61	23	11	6	0	0	83	6	12
2018	Policy	28	45	5	15	8	0	73	23	32
2018	Project management	52	28	8	6	5	0	80	12	54
2018	None of the above	27	48	10	12	3	0	75	15	25
2017	Client contact centre	35	17	8	40	0	0	51	40	10
2017	Communications or public affairs	41	28	20	7	4	0	69	11	29
2017	Science and technology	51	22	7	14	8	0	72	21	14
2017	Administration and operations	24	42	19	7	7	2	67	14	58
2017	Human resources	19	62	12	6	0	0	82	6	16
2017	Financial management	38	40	9	9	4	0	78	13	21
2017	Information technology	38	39	4	8	11	0	77	19	26
2017	Policy	26	58	6	6	6	0	83	11	19
2017	Project management	43	36	16	6	0	0	79	6	51
2017	None of the above	43	41	11	3	3	0	84	5	35
2014	Communications or public affairs	46	34	12	0	8	0	80	8	26
2014	Science and technology	50	29	16	5	0	0	79	5	35
2014	Administration and operations	33	37	19	9	1	1	71	10	92
2014	Human resources	27	53	7	13	0	0	80	13	15
2014	Financial management	6	76	12	6	0	0	82	6	17
2014	Information management	30	50	10	0	10	0	80	10	10
2014	Information technology	62	22	4	8	4	0	85	11	25
2014	Evaluation	54	23	0	15	8	0	77	23	13
2014	Other services to the public	46	41	7	7	0	0	87	7	15
2014	None of the above	33	36	19	10	2	0	69	11	62

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	44	23	0	0	0	77	0	16
2018	Communications or public affairs	26	58	13	3	0	0	84	3	39
2018	Administration and operations	21	37	24	16	2	0	58	18	51
2018	Human resources	34	31	8	21	7	0	65	27	19
2018	Financial management	23	51	18	0	7	0	75	7	20
2018	Information technology	37	41	11	6	5	0	78	11	26
2018	Evaluation	39	34	14	0	12	0	73	12	11
2018	Data sciences	44	39	0	17	0	0	83	17	12
2018	Policy	18	41	19	18	0	4	61	19	32
2018	Project management	29	40	13	15	3	0	69	18	54
2018	None of the above	15	44	13	18	6	3	62	25	25
2017	Client contact centre	43	25	0	8	23	0	68	32	10
2017	Communications or public affairs	45	31	10	10	4	0	76	14	29
2017	Science and technology	35	50	7	0	8	0	86	8	14
2017	Administration and operations	26	42	14	14	5	0	67	19	58
2017	Human resources	18	51	18	12	0	0	70	12	16
2017	Financial management	47	31	9	4	9	0	78	13	21
2017	Information technology	42	39	8	8	4	0	81	11	26
2017	Policy	31	37	22	11	0	0	68	11	19
2017	Project management	27	49	10	10	4	0	76	14	51
2017	None of the above	37	47	14	0	3	0	84	3	35
2014	Communications or public affairs	38	46	12	0	4	0	84	4	26
2014	Science and technology	50	29	13	8	0	0	79	8	35
2014	Administration and operations	35	36	21	6	1	0	72	8	92
2014	Human resources	27	60	0	13	0	0	87	13	15
2014	Financial management	29	53	12	6	0	0	82	6	17
2014	Information management	60	20	10	0	10	0	80	10	10
2014	Information technology	58	23	7	7	4	0	81	11	25
2014	Evaluation	38	24	23	8	8	0	62	15	13
2014	Other services to the public	53	34	0	7	6	0	87	13	15
2014	None of the above	40	36	18	3	3	0	76	7	62

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	24	47	0	0	0	0	53	0	16
2018	Communications or public affairs	24	39	26	7	0	3	0	66	8	38
2018	Administration and operations	17	42	22	14	5	0	0	59	19	51
2018	Human resources	24	28	27	10	10	0	0	52	21	19
2018	Financial management	24	31	37	0	7	0	0	55	7	20
2018	Information technology	35	38	6	8	5	8	0	79	14	26
2018	Evaluation	20	41	20	20	0	0	0	61	20	11
2018	Data sciences	21	67	0	12	0	0	0	88	12	12
2018	Policy	20	53	17	0	6	4	0	76	7	31
2018	Project management	13	50	26	5	1	4	0	66	7	54
2018	None of the above	16	25	37	6	10	0	6	43	17	24
2017	Client contact centre	35	25	8	8	23	0	0	60	32	10
2017	Communications or public affairs	35	38	10	10	0	7	0	78	11	29
2017	Science and technology	36	43	7	7	7	0	0	80	14	14
2017	Administration and operations	25	31	22	15	2	5	0	59	18	58
2017	Human resources	12	45	37	6	0	0	0	57	6	16
2017	Financial management	38	45	4	4	0	9	0	90	5	21
2017	Information technology	30	39	19	0	11	0	0	70	11	26
2017	Policy	21	52	22	6	0	0	0	73	6	19
2017	Project management	20	51	20	8	2	0	0	71	10	51
2017	None of the above	34	33	16	5	5	6	0	72	11	35

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	48	9	10	5	0	0	76	15	16
2018	Communications or public affairs	56	35	3	5	0	0	0	91	5	39
2018	Administration and operations	40	38	8	12	3	0	0	78	14	50
2018	Human resources	34	32	16	15	4	0	0	65	19	17
2018	Financial management	54	27	4	11	4	0	0	81	15	20
2018	Information technology	47	39	9	5	0	0	0	86	5	26
2018	Evaluation	59	34	7	0	0	0	0	93	0	11
2018	Data sciences	76	12	0	6	0	6	0	94	6	12
2018	Policy	52	37	6	5	0	0	0	89	5	32
2018	Project management	47	43	3	0	8	0	0	89	8	54
2018	None of the above	28	43	9	16	3	0	0	72	19	24
2017	Client contact centre	35	40	0	17	8	0	0	75	25	10
2017	Communications or public affairs	59	31	0	7	4	0	0	90	10	29
2017	Science and technology	28	29	7	29	8	0	0	57	36	14
2017	Administration and operations	41	34	5	13	7	0	0	74	20	58
2017	Human resources	19	38	18	13	12	0	0	57	25	16
2017	Financial management	53	30	4	0	13	0	0	83	13	21
2017	Information technology	60	32	4	0	4	0	0	92	4	25
2017	Policy	42	32	21	5	0	0	0	74	5	19
2017	Project management	44	36	4	6	10	0	0	80	16	51
2017	None of the above	45	25	16	11	3	0	0	70	14	35
2014	Communications or public affairs	46	34	11	8	0	0	0	81	8	26
2014	Science and technology	55	19	16	3	5	0	3	76	8	35
2014	Administration and operations	49	33	5	8	3	0	2	83	11	92
2014	Human resources	64	22	7	7	0	0	0	86	7	14
2014	Financial management	59	30	0	6	6	0	0	88	12	17
2014	Information management	70	20	0	0	10	0	0	90	10	10
2014	Information technology	58	30	4	4	4	0	0	89	8	25
2014	Evaluation	38	15	38	8	0	0	0	54	8	13
2014	Other services to the public	53	27	13	6	0	0	0	80	6	15
2014	None of the above	41	38	13	7	2	0	0	79	8	61

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	47	15	5	5	0	0	75	10	16
2018	Communications or public affairs	43	31	14	12	0	0	0	74	12	39
2018	Administration and operations	36	30	17	13	4	0	0	66	17	51
2018	Human resources	10	10	52	17	11	0	0	21	27	19
2018	Financial management	27	37	14	14	7	0	0	64	22	20
2018	Information technology	38	16	35	6	0	0	5	57	6	26
2018	Evaluation	34	20	34	12	0	0	0	53	12	11
2018	Data sciences	39	38	17	6	0	0	0	77	6	12
2018	Policy	29	48	19	2	2	0	0	77	5	32
2018	Project management	42	31	15	3	9	0	0	73	12	54
2018	None of the above	29	46	14	4	7	0	0	75	11	23
2017	Client contact centre	25	43	8	23	0	0	0	68	23	10
2017	Communications or public affairs	41	31	18	10	0	0	0	72	10	29
2017	Science and technology	20	42	7	15	15	0	0	63	30	14
2017	Administration and operations	31	38	16	8	5	2	0	70	14	58
2017	Human resources	18	25	36	13	7	0	0	44	20	16
2017	Financial management	34	32	16	18	0	0	0	66	18	21
2017	Information technology	30	31	23	8	4	0	4	64	13	26
2017	Policy	6	47	31	11	6	0	0	53	16	19
2017	Project management	17	43	20	10	10	0	0	60	20	51
2017	None of the above	31	29	22	11	6	0	0	61	17	35
2014	Communications or public affairs	39	38	15	8	0	0	0	77	8	26
2014	Science and technology	19	24	13	22	11	0	12	49	36	35
2014	Administration and operations	46	29	15	9	1	0	0	75	10	92
2014	Human resources	14	47	40	0	0	0	0	60	0	15
2014	Financial management	47	23	18	6	6	0	0	70	12	17
2014	Information management	30	30	30	0	10	0	0	60	10	10
2014	Information technology	29	49	11	7	4	0	0	78	11	25
2014	Evaluation	46	39	8	7	0	0	0	85	7	13
2014	Other services to the public	13	67	14	0	6	0	0	80	6	15
2014	None of the above	21	42	21	9	6	0	0	63	16	62

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Client contact centre	47	33	20	16
2018	Communications or public affairs	37	36	27	39
2018	Administration and operations	39	22	39	51
2018	Human resources	40	31	28	18
2018	Financial management	29	31	40	20
2018	Information technology	25	40	35	26
2018	Evaluation	7	54	39	11
2018	Data sciences	33	55	12	12
2018	Policy	30	16	54	32
2018	Project management	41	17	41	53
2018	None of the above	13	30	57	25
2017	Client contact centre	49	17	35	10
2017	Communications or public affairs	14	55	31	29
2017	Science and technology	15	35	49	14
2017	Administration and operations	35	25	40	58
2017	Human resources	51	12	36	16
2017	Financial management	14	42	44	21
2017	Information technology	19	23	58	26
2017	Policy	20	16	64	19
2017	Project management	28	32	40	50
2017	None of the above	19	32	49	35
2014	Communications or public affairs	31	31	38	26
2014	Science and technology	30	31	40	35
2014	Administration and operations	26	38	36	92
2014	Human resources	46	27	26	15
2014	Financial management	35	29	36	17
2014	Information management	20	70	10	10
2014	Information technology	11	53	36	25
2014	Evaluation	23	46	31	13
2014	Other services to the public	34	39	27	15
2014	None of the above	36	36	29	62

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Communications or public affairs	14	5	62	0	18	0	14
2018	Administration and operations	10	36	54	0	0	0	19
2018	Policy	8	29	34	16	14	0	10
2018	Project management	0	50	35	5	5	5	21
2017	Administration and operations	5	44	51	0	0	0	19
2017	Project management	7	29	57	0	7	0	14
2014	Science and technology	0	27	55	18	9999	0	10
2014	Administration and operations	12	54	25	0	9999	8	24
2014	None of the above	0	45	41	4	9999	9	22

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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	48	0	5	0	0	95	5	16
2018	Communications or public affairs	44	43	3	7	2	0	87	9	39
2018	Administration and operations	45	45	8	0	1	0	91	1	51
2018	Human resources	44	52	0	4	0	0	96	4	19
2018	Financial management	38	47	7	4	0	4	88	4	20
2018	Information technology	55	35	0	10	0	0	90	10	26
2018	Evaluation	34	66	0	0	0	0	100	0	11
2018	Data sciences	67	23	11	0	0	0	89	0	12
2018	Policy	46	35	10	9	0	0	81	9	32
2018	Project management	61	34	2	3	0	0	95	3	54
2018	None of the above	48	33	19	0	0	0	81	0	25
2017	Client contact centre	51	40	0	8	0	0	92	8	10
2017	Communications or public affairs	41	41	0	7	11	0	83	17	29
2017	Science and technology	37	56	0	7	0	0	93	7	14
2017	Administration and operations	43	37	9	9	3	0	79	12	58
2017	Human resources	12	62	13	12	0	0	75	12	16
2017	Financial management	47	36	13	0	4	0	83	4	21
2017	Information technology	35	43	8	11	4	0	77	15	26
2017	Policy	27	51	22	0	0	0	78	0	19
2017	Project management	45	39	6	8	0	2	86	8	51
2017	None of the above	41	43	11	3	3	0	84	5	35
2014	Communications or public affairs	46	35	8	11	0	0	81	11	26
2014	Science and technology	57	32	5	3	3	0	89	5	35
2014	Administration and operations	47	39	11	2	1	0	86	3	92
2014	Human resources	54	46	0	0	0	0	100	0	15
2014	Financial management	29	59	6	0	6	0	88	6	17
2014	Information management	60	30	0	10	0	0	90	10	10
2014	Information technology	51	34	7	4	4	0	85	7	25
2014	Evaluation	54	23	0	15	8	0	77	23	13
2014	Other services to the public	47	26	27	0	0	0	73	0	15
2014	None of the above	47	40	7	5	2	0	87	6	62

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	61	5	0	0	0	0	95	0	16
2018	Communications or public affairs	22	58	13	6	2	0	0	79	8	38
2018	Administration and operations	13	52	13	15	6	0	0	66	21	51
2018	Human resources	14	34	27	25	0	0	0	48	25	19
2018	Financial management	7	44	28	4	14	4	0	53	18	20
2018	Information technology	38	43	9	10	0	0	0	81	10	26
2018	Evaluation	34	21	25	0	20	0	0	55	20	11
2018	Data sciences	27	33	17	17	6	0	0	61	23	12
2018	Policy	7	48	28	15	2	0	0	54	17	32
2018	Project management	23	44	24	5	2	1	0	68	8	54
2018	None of the above	19	48	19	7	7	0	0	68	13	24
2017	Client contact centre	25	43	32	0	0	0	0	68	0	10
2017	Communications or public affairs	38	37	3	14	7	0	0	76	21	29
2017	Science and technology	14	29	28	22	8	0	0	43	29	14
2017	Administration and operations	26	36	12	21	2	3	0	64	24	57
2017	Human resources	6	24	19	44	6	0	0	30	50	16
2017	Financial management	20	41	13	17	9	0	0	61	26	21
2017	Information technology	23	46	16	11	4	0	0	69	15	26
2017	Policy	16	22	28	29	6	0	0	38	35	18
2017	Project management	21	51	20	8	0	0	0	72	8	51
2017	None of the above	25	33	37	5	0	0	0	57	5	35
2014	Communications or public affairs	35	38	11	8	4	0	4	76	12	26
2014	Science and technology	41	38	8	8	5	0	0	79	13	35
2014	Administration and operations	26	48	12	12	2	0	0	74	14	92
2014	Human resources	14	46	26	7	7	0	0	60	13	15
2014	Financial management	17	47	11	18	6	0	0	64	24	17
2014	Information management	30	50	10	10	0	0	0	80	10	10
2014	Information technology	47	41	8	0	4	0	0	89	4	25
2014	Evaluation	23	46	8	23	0	0	0	69	23	13
2014	Other services to the public	20	40	27	13	0	0	0	59	13	15
2014	None of the above	24	50	16	10	0	0	0	74	10	62

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	10	23	34	19	14	0	0	33	33	16
2018	Communications or public affairs	11	34	34	12	2	3	3	15	48	39
2018	Administration and operations	14	37	35	10	3	0	1	13	52	51
2018	Human resources	17	44	24	8	0	7	0	8	66	19
2018	Financial management	7	44	28	21	0	0	0	21	51	20
2018	Information technology	6	29	38	11	10	0	5	23	36	25
2018	Evaluation	0	20	34	39	7	0	0	46	20	11
2018	Data sciences	12	21	38	18	11	0	0	29	33	12
2018	Policy	12	25	44	19	0	0	0	19	37	32
2018	Project management	15	21	45	17	2	0	0	19	36	54
2018	None of the above	13	30	33	24	0	0	0	24	43	25
2017	Client contact centre	8	40	0	35	17	0	0	51	49	10
2017	Communications or public affairs	10	35	34	7	10	0	3	18	47	29
2017	Science and technology	22	22	42	0	14	0	0	14	43	14
2017	Administration and operations	19	44	23	5	2	0	7	7	68	58
2017	Human resources	20	61	13	6	0	0	0	6	81	15
2017	Financial management	10	46	39	5	0	0	0	5	56	20
2017	Information technology	8	43	30	11	4	0	4	16	53	26
2017	Policy	33	16	42	10	0	0	0	10	48	19
2017	Project management	20	36	29	6	6	0	4	12	58	51
2017	None of the above	24	45	22	8	0	0	0	8	69	34
2014	Communications or public affairs	8	35	27	23	4	0	4	28	44	26
2014	Science and technology	11	13	38	19	14	0	6	35	26	35
2014	Administration and operations	9	26	36	19	9	0	1	28	35	92
2014	Human resources	7	40	33	21	0	0	0	21	47	15
2014	Financial management	0	30	35	29	6	0	0	35	30	17
2014	Information management	0	30	60	10	0	0	0	10	30	10
2014	Information technology	0	41	34	10	11	0	4	22	43	25
2014	Evaluation	15	30	39	8	8	0	0	15	46	13
2014	Other services to the public	14	20	47	19	0	0	0	19	34	15
2014	None of the above	7	29	40	15	8	0	2	23	36	62

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	5	44	23	14	14	0	0	28	49	16
2018	Communications or public affairs	7	22	29	28	14	0	0	41	29	39
2018	Administration and operations	25	38	20	10	6	0	1	16	64	51
2018	Human resources	14	45	21	13	0	7	0	14	64	19
2018	Financial management	4	40	23	19	14	0	0	33	44	19
2018	Information technology	11	14	33	22	11	0	8	36	28	25
2018	Evaluation	7	20	25	29	20	0	0	48	27	11
2018	Data sciences	6	17	6	50	21	0	0	71	23	12
2018	Policy	15	27	40	14	4	0	0	18	41	32
2018	Project management	24	33	23	13	5	1	0	18	58	53
2018	None of the above	16	45	9	27	3	0	0	30	61	25
2017	Client contact centre	8	32	0	18	42	0	0	60	40	10
2017	Communications or public affairs	10	29	20	14	17	7	3	34	43	29
2017	Science and technology	14	30	42	0	14	0	0	14	44	14
2017	Administration and operations	29	30	29	5	2	0	5	7	63	58
2017	Human resources	34	34	26	6	0	0	0	6	68	15
2017	Financial management	15	37	30	19	0	0	0	19	51	20
2017	Information technology	12	21	48	4	8	4	4	13	36	25
2017	Policy	27	27	36	10	0	0	0	10	54	19
2017	Project management	26	40	23	4	4	0	4	8	68	51
2017	None of the above	35	30	14	11	5	6	0	17	68	35
2014	Communications or public affairs	7	23	27	27	12	0	4	40	32	26
2014	Science and technology	13	14	27	22	16	3	6	42	29	35
2014	Administration and operations	10	23	33	24	9	0	2	33	33	92
2014	Human resources	7	46	7	34	7	0	0	40	53	15
2014	Financial management	0	24	41	29	6	0	0	35	24	17
2014	Information management	0	20	30	40	10	0	0	50	20	10
2014	Information technology	0	23	31	16	26	0	4	43	24	24
2014	Evaluation	15	23	38	0	23	0	0	23	38	13
2014	Other services to the public	7	34	33	13	13	0	0	26	41	15
2014	None of the above	13	16	31	29	8	2	2	38	30	62

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	5	33	34	14	14	0	0	28	38	16
2018	Communications or public affairs	8	37	33	12	3	3	3	16	48	39
2018	Administration and operations	24	30	36	7	3	0	0	10	54	50
2018	Human resources	19	29	26	18	0	0	7	20	52	18
2018	Financial management	14	31	24	31	0	0	0	31	45	20
2018	Information technology	3	8	45	25	14	0	5	41	12	25
2018	Evaluation	0	20	41	25	14	0	0	39	20	11
2018	Data sciences	0	0	55	33	6	6	0	42	0	12
2018	Policy	10	41	26	19	5	0	0	23	51	32
2018	Project management	13	21	41	21	2	2	0	24	34	54
2018	None of the above	22	37	9	32	0	0	0	32	59	25
2017	Client contact centre	23	17	26	25	8	0	0	34	40	10
2017	Communications or public affairs	17	25	38	10	7	0	3	17	43	29
2017	Science and technology	0	21	36	36	7	0	0	43	21	14
2017	Administration and operations	17	32	38	8	2	2	2	10	51	58
2017	Human resources	6	13	61	19	0	0	0	19	19	15
2017	Financial management	13	17	41	29	0	0	0	29	30	21
2017	Information technology	8	16	40	16	16	0	4	33	25	25
2017	Policy	6	37	21	31	5	0	0	36	43	19
2017	Project management	14	30	31	20	4	0	2	24	44	51
2017	None of the above	21	29	33	11	3	0	3	14	52	35
2014	Communications or public affairs	8	23	38	11	12	0	8	25	34	26
2014	Science and technology	11	18	35	19	8	0	9	30	32	35
2014	Administration and operations	10	28	39	14	4	1	3	19	39	91
2014	Human resources	0	20	26	47	7	0	0	53	20	15
2014	Financial management	6	18	41	29	6	0	0	35	24	17
2014	Information management	0	20	30	30	10	0	10	44	22	10
2014	Information technology	0	19	35	22	16	0	8	41	21	24
2014	Evaluation	31	23	24	23	0	0	0	23	54	13
2014	Other services to the public	20	27	40	6	7	0	0	13	47	15
2014	None of the above	10	27	40	15	3	3	2	19	39	62

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	0	20	56	10	14	0	0	24	20	16
2018	Communications or public affairs	2	33	34	28	3	0	0	31	35	38
2018	Administration and operations	8	25	44	17	7	0	0	23	33	51
2018	Human resources	10	21	35	27	0	7	0	29	33	19
2018	Financial management	14	18	34	14	20	0	0	34	32	20
2018	Information technology	12	12	38	24	14	0	0	38	24	24
2018	Evaluation	12	14	59	14	0	0	0	14	27	11
2018	Data sciences	6	21	33	33	6	0	0	39	27	12
2018	Policy	6	16	58	10	9	0	0	19	23	32
2018	Project management	4	23	40	30	2	1	0	33	27	54
2018	None of the above	13	27	27	19	15	0	0	33	40	25
2017	Client contact centre	40	0	9	17	34	0	0	51	40	10
2017	Communications or public affairs	7	28	52	10	4	0	0	14	35	29
2017	Science and technology	0	14	50	28	8	0	0	35	14	14
2017	Administration and operations	19	16	41	19	2	0	3	22	36	57
2017	Human resources	13	47	27	13	0	0	0	13	60	15
2017	Financial management	5	21	65	10	0	0	0	10	25	20
2017	Information technology	8	17	39	20	8	0	8	31	27	25
2017	Policy	0	37	42	21	0	0	0	21	37	19
2017	Project management	6	18	46	25	4	0	2	30	24	51
2017	None of the above	14	28	36	11	8	0	3	20	43	34
2014	Communications or public affairs	4	15	43	34	0	0	4	36	20	26
2014	Science and technology	8	19	33	28	6	0	6	36	29	34
2014	Administration and operations	3	16	26	40	13	0	1	54	20	92
2014	Human resources	7	20	40	21	13	0	0	34	26	15
2014	Financial management	0	0	41	59	0	0	0	59	0	17
2014	Information management	0	10	40	10	40	0	0	50	10	10
2014	Information technology	8	12	39	12	30	0	0	41	20	24
2014	Evaluation	8	25	59	8	0	0	0	8	33	12
2014	Other services to the public	13	7	53	20	7	0	0	27	20	15
2014	None of the above	6	23	42	19	10	0	0	29	29	62

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	10	20	28	14	19	0	9	36	33	16
2018	Communications or public affairs	11	26	30	21	12	0	0	33	37	38
2018	Administration and operations	17	24	26	23	8	0	1	31	42	51
2018	Human resources	38	14	24	7	10	7	0	18	56	19
2018	Financial management	7	34	38	14	7	0	0	21	41	20
2018	Information technology	15	33	33	8	5	0	5	14	51	25
2018	Evaluation	12	32	14	34	7	0	0	41	45	11
2018	Data sciences	12	17	17	27	21	6	0	52	31	12
2018	Policy	2	32	27	24	11	4	0	37	36	30
2018	Project management	10	30	40	16	1	0	3	18	41	54
2018	None of the above	10	28	25	27	6	0	3	35	40	24
2017	Client contact centre	8	32	35	8	17	0	0	25	40	10
2017	Communications or public affairs	3	32	27	13	18	7	0	33	38	29
2017	Science and technology	0	22	50	21	0	0	7	23	23	14
2017	Administration and operations	20	15	40	10	5	2	7	17	39	58
2017	Human resources	6	50	32	6	0	0	6	6	59	16
2017	Financial management	15	15	35	30	0	0	5	32	31	20
2017	Information technology	11	15	47	15	8	0	4	24	28	26
2017	Policy	0	37	37	21	0	0	5	22	39	19
2017	Project management	16	33	24	23	2	0	2	26	49	50
2017	None of the above	23	22	25	14	14	0	3	28	47	35
2014	Communications or public affairs	15	16	31	23	11	0	4	36	32	26
2014	Science and technology	11	30	22	16	11	0	11	30	46	35
2014	Administration and operations	9	21	31	25	14	0	1	40	29	92
2014	Human resources	7	20	53	7	13	0	0	21	26	15
2014	Financial management	6	18	35	29	6	0	6	37	25	17
2014	Information management	10	20	20	30	20	0	0	50	30	10
2014	Information technology	0	29	28	20	23	0	0	43	29	23
2014	Evaluation	23	15	38	23	0	0	0	23	38	13
2014	Other services to the public	0	26	53	20	0	0	0	20	26	15
2014	None of the above	16	29	35	13	6	0	0	20	46	61

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	30	32	10	9	5	0	20	47	16
2018	Communications or public affairs	4	9	34	29	17	7	0	50	14	39
2018	Administration and operations	22	40	17	14	3	3	1	17	65	50
2018	Human resources	21	31	24	7	7	7	4	15	58	19
2018	Financial management	7	41	21	11	13	7	0	26	52	20
2018	Information technology	17	17	33	17	10	0	6	29	36	25
2018	Evaluation	12	14	32	34	7	0	0	41	27	11
2018	Data sciences	6	6	33	44	0	11	0	49	14	12
2018	Policy	0	35	30	28	6	0	0	34	35	31
2018	Project management	23	24	32	16	1	1	2	18	49	54
2018	None of the above	25	31	18	18	9	0	0	27	56	25
2017	Client contact centre	0	17	49	17	17	0	0	34	17	10
2017	Communications or public affairs	0	7	27	31	32	3	0	65	7	29
2017	Science and technology	7	15	50	21	8	0	0	29	22	14
2017	Administration and operations	13	25	38	15	2	2	5	18	41	58
2017	Human resources	8	47	19	27	0	0	0	27	54	15
2017	Financial management	10	16	25	34	5	0	10	44	28	20
2017	Information technology	12	11	39	27	4	4	4	33	25	26
2017	Policy	11	22	47	21	0	0	0	21	33	19
2017	Project management	10	40	30	12	6	2	2	18	51	51
2017	None of the above	18	16	30	16	13	3	3	31	37	35
2014	Communications or public affairs	0	15	11	35	34	0	4	72	16	26
2014	Science and technology	8	5	43	17	8	0	19	30	16	35
2014	Administration and operations	10	14	29	30	12	1	3	44	25	92
2014	Human resources	13	0	6	67	13	0	0	80	13	15
2014	Financial management	0	0	36	41	11	0	12	60	0	17
2014	Information management	10	10	40	10	30	0	0	40	20	10
2014	Information technology	0	4	24	31	37	4	0	72	4	24
2014	Evaluation	8	8	31	38	8	0	8	50	17	13
2014	Other services to the public	0	27	46	21	7	0	0	27	27	15
2014	None of the above	10	18	29	24	11	2	6	39	30	62

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	24	19	19	14	0	9	36	43	16
2018	Communications or public affairs	2	21	37	24	7	5	3	34	25	39
2018	Administration and operations	10	35	40	13	1	0	0	14	45	51
2018	Human resources	14	27	42	4	7	7	0	11	44	19
2018	Financial management	14	31	38	17	0	0	0	17	45	20
2018	Information technology	6	14	44	17	14	0	5	32	21	25
2018	Evaluation	12	0	34	39	14	0	0	53	12	11
2018	Data sciences	17	11	17	50	0	6	0	53	29	12
2018	Policy	6	21	31	34	4	4	0	39	28	31
2018	Project management	8	21	52	17	1	1	0	19	29	54
2018	None of the above	6	34	33	18	9	0	0	27	40	25
2017	Client contact centre	23	8	18	17	34	0	0	51	32	10
2017	Communications or public affairs	7	32	20	20	14	3	3	37	42	29
2017	Science and technology	0	8	63	15	14	0	0	29	8	14
2017	Administration and operations	20	25	29	20	2	0	3	23	47	58
2017	Human resources	6	13	60	14	0	6	0	15	21	15
2017	Financial management	10	10	70	6	0	0	5	6	21	20
2017	Information technology	4	25	42	16	8	0	4	25	31	24
2017	Policy	6	33	26	36	0	0	0	36	38	19
2017	Project management	16	26	31	16	6	4	2	23	44	51
2017	None of the above	11	35	39	11	6	0	0	16	45	35
2014	Communications or public affairs	8	11	34	27	8	0	12	39	22	26
2014	Science and technology	5	11	35	35	3	3	8	42	18	35
2014	Administration and operations	10	17	40	19	7	4	2	28	29	92
2014	Human resources	7	27	46	13	7	0	0	20	34	15
2014	Financial management	0	17	53	30	0	0	0	30	17	17
2014	Information management	0	0	50	10	30	0	10	44	0	10
2014	Information technology	4	4	57	16	16	0	4	33	8	24
2014	Evaluation	0	31	31	23	15	0	0	38	31	13
2014	Other services to the public	7	33	27	26	7	0	0	33	40	15
2014	None of the above	3	27	43	13	10	0	3	24	32	62

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	62	38	0	0	0	0	0	100	0	16
2018	Communications or public affairs	43	35	9	13	0	0	0	78	13	39
2018	Administration and operations	38	32	9	9	9	0	3	72	19	50
2018	Human resources	41	32	10	13	4	0	0	73	17	19
2018	Financial management	49	19	4	14	15	0	0	67	29	19
2018	Information technology	64	20	8	6	3	0	0	83	9	26
2018	Evaluation	50	36	0	0	13	0	0	87	13	10
2018	Data sciences	49	33	12	6	0	0	0	82	6	12
2018	Policy	54	15	10	13	8	0	0	69	21	31
2018	Project management	52	27	7	10	2	2	0	80	12	54
2018	None of the above	44	26	15	10	0	6	0	74	10	25
2017	Client contact centre	43	25	32	0	0	0	0	68	0	10
2017	Communications or public affairs	62	24	14	0	0	0	0	86	0	29
2017	Science and technology	58	14	14	7	8	0	0	72	14	14
2017	Administration and operations	40	28	14	12	5	2	0	69	17	58
2017	Human resources	18	57	0	24	0	0	0	76	24	16
2017	Financial management	37	45	4	4	9	0	0	83	13	21
2017	Information technology	62	27	4	0	8	0	0	89	8	26
2017	Policy	42	43	5	5	0	5	0	89	5	19
2017	Project management	55	35	6	4	0	0	0	90	4	51
2017	None of the above	54	27	5	5	8	0	0	81	13	35
2014	Communications or public affairs	46	34	4	16	0	0	0	80	16	26
2014	Science and technology	57	27	11	0	5	0	0	84	5	35
2014	Administration and operations	42	35	11	7	3	2	0	79	10	92
2014	Human resources	34	33	13	0	20	0	0	66	20	15
2014	Financial management	47	41	6	6	0	0	0	88	6	17
2014	Information management	50	30	10	0	10	0	0	80	10	10
2014	Information technology	66	15	4	7	8	0	0	81	15	25
2014	Evaluation	54	23	0	8	15	0	0	77	23	13
2014	Other services to the public	60	27	0	7	6	0	0	87	13	15
2014	None of the above	50	29	8	5	2	5	2	84	7	62

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	61	34	5	0	0	0	95	0	16
2018	Communications or public affairs	47	39	9	6	0	0	86	6	39
2018	Administration and operations	45	37	5	11	1	1	83	12	51
2018	Human resources	45	24	20	4	0	7	75	4	19
2018	Financial management	40	45	7	4	4	0	85	7	20
2018	Information technology	61	28	8	3	0	0	89	3	26
2018	Evaluation	44	35	8	0	13	0	79	13	10
2018	Data sciences	61	39	0	0	0	0	100	0	12
2018	Policy	62	38	0	0	0	0	100	0	31
2018	Project management	53	41	4	2	0	0	94	2	53
2018	None of the above	67	12	21	0	0	0	79	0	25
2017	Client contact centre	43	49	0	8	0	0	92	8	10
2017	Communications or public affairs	50	46	3	0	0	0	97	0	28
2017	Science and technology	43	43	14	0	0	0	86	0	14
2017	Administration and operations	49	43	2	3	3	0	92	7	58
2017	Human resources	43	51	6	0	0	0	94	0	16
2017	Financial management	65	22	9	4	0	0	87	4	21
2017	Information technology	58	35	4	0	4	0	92	4	26
2017	Policy	75	25	0	0	0	0	100	0	19
2017	Project management	67	27	4	2	0	0	94	2	51
2017	None of the above	63	19	11	3	5	0	81	8	35
2014	Communications or public affairs	35	50	0	16	0	0	84	16	26
2014	Science and technology	62	33	5	0	0	0	95	0	35
2014	Administration and operations	51	35	5	9	0	0	86	9	92
2014	Human resources	47	33	0	7	13	0	80	20	15
2014	Financial management	59	35	0	6	0	0	94	6	17
2014	Information management	40	50	0	10	0	0	90	10	10
2014	Information technology	62	30	8	0	0	0	92	0	25
2014	Evaluation	38	54	0	8	0	0	92	8	13
2014	Other services to the public	60	26	7	7	0	0	87	7	15
2014	None of the above	61	34	3	2	0	0	95	2	62

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	58	24	18	0	0	0	82	0	16
2018	Communications or public affairs	50	39	7	4	0	0	89	4	39
2018	Administration and operations	32	40	18	8	1	0	73	10	51
2018	Human resources	44	35	10	7	4	0	79	10	19
2018	Financial management	38	48	7	0	7	0	85	7	20
2018	Information technology	56	28	11	0	3	3	86	3	26
2018	Evaluation	50	13	23	13	0	0	64	13	10
2018	Data sciences	65	23	6	6	0	0	88	6	12
2018	Policy	47	39	11	2	0	0	87	2	30
2018	Project management	57	31	10	2	0	0	88	2	54
2018	None of the above	40	44	6	9	0	0	85	9	25

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	39	42	14	5	0	0	81	5	16
2018	Communications or public affairs	45	48	2	4	0	2	94	4	38
2018	Administration and operations	40	39	12	3	3	4	82	5	50
2018	Human resources	37	46	17	0	0	0	83	0	19
2018	Financial management	55	31	4	0	4	7	92	4	20
2018	Information technology	64	36	0	0	0	0	100	0	24
2018	Evaluation	46	41	0	0	12	0	88	12	11
2018	Data sciences	49	33	12	0	6	0	82	6	12
2018	Policy	20	45	21	10	0	4	67	11	32
2018	Project management	52	24	21	0	2	0	76	2	53
2018	None of the above	36	30	18	3	6	6	71	10	25
2017	Client contact centre	43	57	0	0	0	0	100	0	10
2017	Communications or public affairs	48	38	7	7	0	0	86	7	29
2017	Science and technology	50	22	7	14	7	0	72	21	14
2017	Administration and operations	40	41	13	2	2	2	83	3	58
2017	Human resources	12	51	24	13	0	0	63	13	16
2017	Financial management	38	43	9	5	0	5	86	5	21
2017	Information technology	50	38	4	0	4	4	92	4	26
2017	Policy	32	26	16	5	6	16	69	12	19
2017	Project management	47	33	16	0	0	4	84	0	51
2017	None of the above	46	35	14	0	3	3	83	3	35
2014	Communications or public affairs	43	42	11	4	0	0	85	4	26
2014	Science and technology	57	24	8	0	0	11	91	0	35
2014	Administration and operations	47	24	17	3	0	8	78	4	92
2014	Human resources	46	47	7	0	0	0	93	0	15
2014	Financial management	47	36	17	0	0	0	83	0	17
2014	Information management	60	30	10	0	0	0	90	0	10
2014	Information technology	70	23	7	0	0	0	93	0	25
2014	Evaluation	39	8	15	8	0	30	67	11	13
2014	Other services to the public	46	34	7	13	0	0	80	13	15
2014	None of the above	37	42	13	2	2	5	83	3	62

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	47	5	0	0	0	95	0	16
2018	Communications or public affairs	46	39	9	6	0	0	85	6	38
2018	Administration and operations	43	41	8	4	3	1	85	7	50
2018	Human resources	47	36	17	0	0	0	83	0	19
2018	Financial management	48	34	7	0	7	4	85	8	20
2018	Information technology	61	25	14	0	0	0	86	0	24
2018	Evaluation	46	41	0	0	12	0	88	12	11
2018	Data sciences	55	27	12	0	6	0	82	6	12
2018	Policy	26	51	14	8	0	0	77	8	32
2018	Project management	47	36	13	2	2	0	82	4	52
2018	None of the above	44	38	12	0	6	0	81	6	25
2017	Client contact centre	43	34	23	0	0	0	77	0	10
2017	Communications or public affairs	48	37	0	14	0	0	86	14	29
2017	Science and technology	35	45	20	0	0	0	80	0	14
2017	Administration and operations	37	48	10	0	3	2	86	4	58
2017	Human resources	25	31	31	6	6	0	57	12	16
2017	Financial management	38	49	0	4	4	5	91	9	21
2017	Information technology	54	38	4	0	4	0	92	4	26
2017	Policy	32	47	17	0	0	5	83	0	19
2017	Project management	45	45	8	0	0	2	92	0	51
2017	None of the above	54	27	3	8	3	6	86	12	35
2014	Communications or public affairs	31	54	15	0	0	0	85	0	26
2014	Science and technology	49	37	5	3	3	3	89	6	35
2014	Administration and operations	41	40	17	2	0	0	81	2	92
2014	Human resources	40	40	13	0	7	0	80	7	15
2014	Financial management	41	30	12	6	0	11	80	7	17
2014	Information management	60	30	0	10	0	0	90	10	10
2014	Information technology	66	26	0	0	4	4	96	4	25
2014	Evaluation	47	23	8	8	0	15	82	9	13
2014	Other services to the public	67	20	7	7	0	0	87	7	15
2014	None of the above	55	34	5	0	3	3	92	3	62

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	52	0	0	0	0	100	0	16
2018	Communications or public affairs	64	32	2	2	0	0	96	2	38
2018	Administration and operations	48	29	13	5	4	0	77	9	50
2018	Human resources	51	39	10	0	0	0	90	0	19
2018	Financial management	58	34	0	4	4	0	93	7	20
2018	Information technology	52	39	0	9	0	0	91	9	24
2018	Evaluation	61	20	7	12	0	0	80	12	11
2018	Data sciences	70	18	6	6	0	0	88	6	12
2018	Policy	36	53	9	0	2	0	89	2	32
2018	Project management	54	36	4	6	0	0	90	6	53
2018	None of the above	60	25	9	0	6	0	85	6	25
2017	Client contact centre	51	17	8	23	0	0	68	23	10
2017	Communications or public affairs	62	31	4	3	0	0	93	3	29
2017	Science and technology	49	30	21	0	0	0	79	0	14
2017	Administration and operations	38	43	10	5	4	0	81	9	57
2017	Human resources	32	36	25	7	0	0	68	7	16
2017	Financial management	48	48	0	4	0	0	96	4	21
2017	Information technology	50	31	11	4	4	0	81	8	26
2017	Policy	31	63	6	0	0	0	94	0	19
2017	Project management	50	45	2	2	0	0	96	2	51
2017	None of the above	61	20	6	8	3	3	83	11	35
2014	Communications or public affairs	58	38	4	0	0	0	96	0	26
2014	Science and technology	47	40	11	3	0	0	87	3	35
2014	Administration and operations	47	44	9	0	0	0	91	0	92
2014	Human resources	47	40	7	0	7	0	87	7	15
2014	Financial management	53	41	6	0	0	0	94	0	17
2014	Information management	70	20	0	10	0	0	90	10	10
2014	Information technology	66	26	4	4	0	0	92	4	25
2014	Evaluation	54	23	8	8	8	0	77	15	13
2014	Other services to the public	66	21	6	7	0	0	87	7	15
2014	None of the above	61	32	3	0	3	0	93	3	62

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	52	15	0	0	5	9	82	0	16
2018	Communications or public affairs	36	28	13	14	5	3	0	67	20	39
2018	Administration and operations	19	39	18	5	7	7	5	66	13	51
2018	Human resources	26	15	25	21	0	7	7	48	24	19
2018	Financial management	17	31	11	17	11	7	7	55	32	20
2018	Information technology	40	22	9	13	3	5	8	72	18	26
2018	Evaluation	21	50	8	8	13	0	0	71	21	10
2018	Data sciences	17	27	17	6	6	27	0	60	17	12
2018	Policy	24	36	26	2	8	4	0	62	11	31
2018	Project management	31	23	17	5	8	8	7	64	16	54
2018	None of the above	19	50	10	0	3	9	9	84	4	25
2017	Client contact centre	18	65	8	0	8	0	0	83	8	10
2017	Communications or public affairs	45	28	14	10	3	0	0	73	13	29
2017	Science and technology	21	30	14	14	8	0	14	59	25	14
2017	Administration and operations	36	37	12	7	7	2	0	74	14	58
2017	Human resources	18	38	25	19	0	0	0	56	19	16
2017	Financial management	42	27	4	13	4	5	4	76	19	21
2017	Information technology	46	31	12	8	4	0	0	77	11	26
2017	Policy	26	48	5	11	0	6	5	83	12	19
2017	Project management	47	36	13	0	2	2	0	84	2	51
2017	None of the above	41	16	11	8	16	6	3	62	26	35
2014	Communications or public affairs	39	19	19	12	12	0	0	58	23	26
2014	Science and technology	31	46	8	3	8	3	3	81	11	35
2014	Administration and operations	32	30	10	11	8	4	5	69	21	92
2014	Human resources	13	40	20	13	13	0	0	53	27	15
2014	Financial management	41	36	24	0	0	0	0	76	0	17
2014	Information management	60	20	0	10	10	0	0	80	20	10
2014	Information technology	55	18	19	0	4	0	4	76	4	25
2014	Evaluation	8	23	15	15	15	23	0	40	40	13
2014	Other services to the public	53	27	13	6	0	0	0	80	6	15
2014	None of the above	39	21	16	13	2	6	3	66	16	62

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	29	14	9	14	0	0	63	23	16
2018	Communications or public affairs	28	48	13	9	2	0	0	76	11	37
2018	Administration and operations	26	40	12	8	5	5	4	73	14	51
2018	Human resources	45	44	11	0	0	0	0	89	0	18
2018	Financial management	48	27	0	14	7	4	0	78	22	20
2018	Information technology	26	32	19	9	3	11	0	65	14	25
2018	Evaluation	47	41	0	0	12	0	0	88	12	11
2018	Data sciences	33	39	0	21	6	0	0	73	27	12
2018	Policy	19	48	13	8	8	0	4	70	17	32
2018	Project management	25	37	22	12	3	0	1	62	15	54
2018	None of the above	31	28	12	18	3	7	0	63	23	24
2017	Client contact centre	43	57	0	0	0	0	0	100	0	10
2017	Communications or public affairs	45	35	3	17	0	0	0	80	17	29
2017	Science and technology	43	29	21	7	0	0	0	72	7	14
2017	Administration and operations	30	46	7	12	5	0	0	76	17	57
2017	Human resources	18	57	18	0	6	0	0	76	6	16
2017	Financial management	34	36	17	0	4	9	0	76	5	21
2017	Information technology	42	27	20	4	8	0	0	69	11	26
2017	Policy	28	39	18	11	0	5	0	70	11	18
2017	Project management	33	55	6	4	0	2	0	90	4	51
2017	None of the above	36	38	8	5	5	5	3	80	12	35
2014	Communications or public affairs	38	34	12	8	4	4	0	76	12	26
2014	Science and technology	42	32	21	3	3	0	0	73	6	35
2014	Administration and operations	29	43	14	4	2	8	0	78	7	92
2014	Human resources	27	47	7	13	7	0	0	74	20	15
2014	Financial management	24	41	17	6	6	6	0	69	13	17
2014	Information management	30	40	20	10	0	0	0	70	10	10
2014	Information technology	42	30	13	4	4	7	0	77	8	25
2014	Evaluation	38	15	0	38	8	0	0	54	46	13
2014	Other services to the public	53	21	13	13	0	0	0	74	13	15
2014	None of the above	40	26	16	10	5	2	2	68	15	62

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	29	33	0	0	0	67	0	16
2018	Communications or public affairs	29	43	15	5	2	5	77	8	38
2018	Administration and operations	24	50	18	8	1	0	73	9	50
2018	Human resources	14	57	18	10	0	0	72	10	19
2018	Financial management	40	38	4	14	4	0	79	18	20
2018	Information technology	34	45	15	3	0	3	82	3	25
2018	Evaluation	41	39	7	0	12	0	80	12	11
2018	Data sciences	27	44	12	11	6	0	71	17	12
2018	Policy	11	50	24	5	6	4	63	11	32
2018	Project management	26	39	23	8	4	0	65	12	54
2018	None of the above	33	28	22	6	3	7	66	10	24

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	15	24	14	5	14	9	44	25	16
2018	Communications or public affairs	18	31	17	6	12	13	4	58	21	36
2018	Administration and operations	8	27	12	18	16	17	2	43	42	51
2018	Human resources	13	21	29	10	7	7	13	42	21	19
2018	Financial management	7	7	27	15	18	21	7	18	45	20
2018	Information technology	27	23	14	8	0	25	3	70	11	26
2018	Evaluation	34	0	21	0	25	12	7	42	31	11
2018	Data sciences	11	27	23	12	6	21	0	48	23	12
2018	Policy	9	30	16	11	17	17	0	47	34	31
2018	Project management	11	16	25	11	18	16	3	33	36	54
2018	None of the above	22	18	10	12	20	18	0	49	39	24
2017	Client contact centre	25	49	8	8	0	8	0	82	9	10
2017	Communications or public affairs	21	24	17	14	10	14	0	51	29	29
2017	Science and technology	15	43	14	0	8	14	7	73	10	14
2017	Administration and operations	8	25	21	17	19	3	7	37	40	57
2017	Human resources	19	0	39	12	18	6	6	21	35	16
2017	Financial management	25	9	27	4	9	23	4	46	18	21
2017	Information technology	23	19	31	8	11	8	0	46	21	26
2017	Policy	11	17	23	23	21	5	0	29	47	18
2017	Project management	12	25	23	10	4	18	8	50	18	51
2017	None of the above	16	17	19	11	19	16	3	40	36	35
2014	Communications or public affairs	15	15	11	23	12	23	0	40	45	26
2014	Science and technology	25	16	10	8	8	24	9	61	24	35
2014	Administration and operations	11	20	20	19	16	11	4	36	41	92
2014	Human resources	20	20	7	7	34	13	0	46	46	15
2014	Financial management	6	17	12	6	18	23	17	39	41	17
2014	Information management	20	40	10	0	10	10	10	75	13	10
2014	Information technology	40	11	15	15	15	0	4	53	31	25
2014	Evaluation	16	8	23	15	15	15	8	30	40	13
2014	Other services to the public	7	40	14	7	33	0	0	46	40	15
2014	None of the above	14	21	15	20	15	14	2	42	41	62

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	18	82	51
2018	Human resources	27	73	19
2018	Financial management	19	81	19
2018	Project management	14	86	53

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	19	19	0	0	33	5	69	0	16
2018	Communications or public affairs	16	27	16	11	0	27	3	61	16	39
2018	Administration and operations	9	19	20	15	3	24	10	43	27	50
2018	Human resources	17	38	4	14	0	14	13	75	19	19
2018	Financial management	23	10	18	4	7	27	10	54	18	20
2018	Information technology	26	14	8	3	0	36	13	78	6	26
2018	Evaluation	14	12	14	7	12	27	12	44	32	11
2018	Data sciences	6	0	12	11	0	61	11	21	37	12
2018	Policy	9	9	19	6	6	40	11	35	26	31
2018	Project management	19	4	24	7	1	26	19	42	15	52
2018	None of the above	9	11	13	3	6	42	15	47	23	25
2017	Client contact centre	17	18	8	17	0	32	8	58	28	10
2017	Communications or public affairs	17	27	10	7	0	34	4	72	11	29
2017	Science and technology	20	23	7	0	14	29	7	67	22	14
2017	Administration and operations	17	26	15	2	5	22	14	66	11	58
2017	Human resources	18	32	38	0	0	12	0	57	0	16
2017	Financial management	17	13	5	4	4	48	9	69	20	21
2017	Information technology	27	8	15	0	0	23	27	70	0	26
2017	Policy	5	27	22	0	0	31	16	59	0	19
2017	Project management	12	15	18	4	0	39	12	56	8	51
2017	None of the above	8	6	19	3	19	27	19	25	41	35
2014	Communications or public affairs	12	11	23	8	4	43	0	40	20	26
2014	Science and technology	25	11	5	5	3	43	8	73	16	35
2014	Administration and operations	12	21	17	11	3	27	9	51	22	92
2014	Human resources	7	47	7	7	7	26	0	73	18	15
2014	Financial management	6	0	24	0	6	41	24	17	17	17
2014	Information management	10	30	10	10	0	20	20	67	17	10
2014	Information technology	19	7	19	11	0	32	11	47	20	25
2014	Evaluation	8	8	15	0	8	46	15	41	20	13
2014	Other services to the public	13	21	26	7	13	20	0	42	25	15
2014	None of the above	13	13	24	5	8	35	2	41	21	62

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	25	35	35	0	0	5	0	63	0	15
2018	Communications or public affairs	16	56	18	6	0	3	0	75	6	39
2018	Administration and operations	18	46	15	11	0	8	2	72	12	51
2018	Human resources	47	38	0	7	0	7	0	92	8	18
2018	Financial management	40	36	14	0	4	7	0	81	4	20
2018	Information technology	42	41	6	0	0	11	0	93	0	26
2018	Evaluation	34	34	7	0	12	0	12	78	14	11
2018	Data sciences	11	33	33	6	0	17	0	53	7	12
2018	Policy	28	26	23	7	6	10	0	60	15	31
2018	Project management	30	30	14	6	2	14	3	73	10	52
2018	None of the above	27	26	19	0	3	22	3	70	4	25
2017	Client contact centre	35	25	32	8	0	0	0	60	8	10
2017	Communications or public affairs	34	42	7	7	0	10	0	84	8	29
2017	Science and technology	43	21	14	0	14	7	0	69	15	14
2017	Administration and operations	34	41	12	7	2	3	2	78	9	58
2017	Human resources	18	50	25	6	0	0	0	68	6	16
2017	Financial management	38	22	18	0	4	18	0	73	5	21
2017	Information technology	36	32	16	0	0	16	0	81	0	25
2017	Policy	16	37	33	0	0	15	0	62	0	19
2017	Project management	25	35	22	2	0	16	0	72	2	51
2017	None of the above	26	25	27	6	8	6	3	56	15	35
2014	Communications or public affairs	35	31	19	0	0	15	0	78	0	26
2014	Science and technology	33	32	10	0	3	21	0	83	3	35
2014	Administration and operations	24	43	23	2	0	6	2	72	2	92
2014	Human resources	13	74	0	13	0	0	0	87	13	15
2014	Financial management	24	18	23	12	0	17	6	54	15	17
2014	Information management	50	0	10	10	0	20	10	71	14	10
2014	Information technology	34	11	39	4	4	8	0	49	8	25
2014	Evaluation	15	38	15	8	8	15	0	64	18	13
2014	Other services to the public	40	14	26	20	0	0	0	54	20	15
2014	None of the above	29	34	10	5	7	16	0	75	14	62

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	0	100	16
2018	Administration and operations	14	86	51
2018	Information technology	0	100	26
2018	Data sciences	0	100	12
2018	Policy	0	100	32

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	14	33	0	0	29	0	54	0	16
2018	Communications or public affairs	22	22	17	4	0	31	5	68	6	38
2018	Administration and operations	17	15	18	9	1	34	6	53	17	51
2018	Human resources	24	38	4	7	0	15	13	86	9	19
2018	Financial management	23	10	22	0	4	37	4	57	6	20
2018	Information technology	29	14	8	0	0	31	18	84	0	26
2018	Evaluation	14	20	14	0	12	27	12	56	21	11
2018	Data sciences	0	12	0	6	0	71	11	67	33	12
2018	Policy	6	2	27	4	0	54	6	21	10	32
2018	Project management	22	11	15	2	1	36	13	64	7	53
2018	None of the above	4	12	11	4	4	52	14	47	21	23
2017	Client contact centre	18	0	17	0	0	32	34	51	0	10
2017	Communications or public affairs	17	3	17	3	0	49	10	50	8	29
2017	Science and technology	20	15	14	0	0	44	7	72	0	14
2017	Administration and operations	19	21	10	5	4	33	8	68	15	57
2017	Human resources	13	20	34	0	7	20	8	45	9	15
2017	Financial management	17	9	9	0	4	56	4	65	11	21
2017	Information technology	23	4	15	0	0	39	19	64	0	26
2017	Policy	5	16	11	0	0	47	21	66	0	19
2017	Project management	10	18	10	2	0	49	12	71	5	51
2017	None of the above	11	11	14	3	5	38	19	50	18	35
2014	Communications or public affairs	16	15	19	0	0	50	0	62	0	26
2014	Science and technology	22	11	5	0	0	51	11	87	0	35
2014	Administration and operations	10	12	24	1	0	42	11	47	2	92
2014	Human resources	13	27	13	7	0	40	0	66	11	15
2014	Financial management	6	18	12	6	0	47	12	57	14	17
2014	Information management	10	20	0	0	0	60	10	100	0	10
2014	Information technology	19	7	23	0	0	47	4	54	0	25
2014	Evaluation	8	0	0	0	0	62	31	100	0	13
2014	Other services to the public	6	14	20	6	0	54	0	44	14	15
2014	None of the above	11	11	19	0	3	47	8	50	7	62

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	24	23	38	0	0	15	0	55	0	16
2018	Communications or public affairs	30	43	16	6	0	5	0	77	6	38
2018	Administration and operations	23	40	17	5	0	12	2	74	6	51
2018	Human resources	41	42	10	7	0	0	0	83	7	19
2018	Financial management	40	32	11	0	4	13	0	83	4	20
2018	Information technology	45	35	6	3	0	11	0	90	3	26
2018	Evaluation	41	27	7	0	12	0	12	78	14	11
2018	Data sciences	21	29	27	0	0	23	0	65	0	12
2018	Policy	27	15	21	6	0	31	0	61	9	32
2018	Project management	30	24	14	3	0	25	3	75	5	53
2018	None of the above	26	24	17	0	3	23	7	71	5	24
2017	Client contact centre	26	49	17	0	0	0	8	82	0	10
2017	Communications or public affairs	45	27	7	0	0	21	0	91	0	29
2017	Science and technology	36	37	14	0	0	14	0	84	0	14
2017	Administration and operations	26	37	12	5	2	15	3	77	8	58
2017	Human resources	18	31	32	12	0	0	7	53	13	16
2017	Financial management	25	22	18	4	4	23	4	63	12	21
2017	Information technology	46	12	15	0	0	23	4	79	0	26
2017	Policy	16	31	22	6	0	26	0	63	7	19
2017	Project management	25	41	12	2	0	20	0	83	2	51
2017	None of the above	32	16	22	5	5	14	5	59	13	35
2014	Communications or public affairs	27	31	19	0	0	23	0	76	0	26
2014	Science and technology	39	21	8	0	0	29	3	88	0	35
2014	Administration and operations	20	35	15	1	0	23	5	77	2	92
2014	Human resources	19	61	7	13	0	0	0	80	13	15
2014	Financial management	18	23	18	6	0	35	0	64	9	17
2014	Information management	50	20	0	0	0	20	10	100	0	10
2014	Information technology	34	15	25	0	0	26	0	67	0	25
2014	Evaluation	15	30	0	8	0	31	15	86	14	13
2014	Other services to the public	36	15	14	0	0	29	7	78	0	14
2014	None of the above	32	27	11	2	2	24	2	80	4	62

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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	24	9	9	5	0	77	14	16
2018	Communications or public affairs	60	29	9	2	0	0	89	2	39
2018	Administration and operations	50	32	7	7	4	0	82	11	49
2018	Human resources	27	44	4	21	4	0	72	24	19
2018	Financial management	56	29	11	0	4	0	85	4	19
2018	Information technology	58	17	13	3	3	6	80	6	26
2018	Evaluation	35	52	0	13	0	0	87	13	10
2018	Data sciences	65	11	12	6	6	0	76	12	12
2018	Policy	46	39	6	2	6	0	85	9	32
2018	Project management	72	16	5	4	2	0	88	6	54
2018	None of the above	66	6	19	9	0	0	73	9	25
2017	Client contact centre	51	17	0	32	0	0	68	32	10
2017	Communications or public affairs	62	27	7	4	0	0	90	4	29
2017	Science and technology	57	35	8	0	0	0	92	0	14
2017	Administration and operations	54	29	7	5	3	2	84	9	58
2017	Human resources	30	30	14	13	12	0	61	25	16
2017	Financial management	51	31	9	0	4	4	86	5	21
2017	Information technology	53	31	8	0	4	4	88	4	26
2017	Policy	58	26	11	6	0	0	84	6	19
2017	Project management	79	13	6	2	0	0	92	2	51
2017	None of the above	62	16	14	3	5	0	78	8	35

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	23	15	0	0	9	83	0	16
2018	Communications or public affairs	56	33	7	2	0	2	90	2	38
2018	Administration and operations	34	54	3	7	0	3	90	7	50
2018	Human resources	37	53	4	0	0	7	96	0	19
2018	Financial management	54	39	0	8	0	0	92	8	19
2018	Information technology	51	29	20	0	0	0	80	0	25
2018	Evaluation	39	41	7	12	0	0	80	12	11
2018	Data sciences	59	29	12	0	0	0	88	0	12
2018	Policy	34	52	10	0	4	0	86	4	32
2018	Project management	44	42	12	2	0	0	86	2	54
2018	None of the above	36	42	16	6	0	0	77	6	25
2017	Client contact centre	66	25	8	0	0	0	92	0	10
2017	Communications or public affairs	59	34	0	0	3	3	97	3	29
2017	Science and technology	52	21	14	14	0	0	73	14	14
2017	Administration and operations	46	42	10	0	2	0	88	2	58
2017	Human resources	32	49	12	7	0	0	81	7	16
2017	Financial management	59	28	9	0	5	0	86	5	20
2017	Information technology	50	47	4	0	0	0	96	0	26
2017	Policy	27	52	22	0	0	0	78	0	19
2017	Project management	52	36	4	4	2	2	90	6	50
2017	None of the above	46	30	24	0	0	0	76	0	35

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	5	61	15	14	5	0	66	19	16
2018	Communications or public affairs	27	41	20	11	0	2	69	11	39
2018	Administration and operations	18	34	18	22	5	3	54	28	50
2018	Human resources	7	61	8	8	10	7	73	19	19
2018	Financial management	27	51	7	7	0	7	84	8	20
2018	Information technology	42	44	9	5	0	0	86	5	26
2018	Evaluation	20	54	14	0	12	0	73	12	11
2018	Data sciences	27	38	12	17	6	0	65	23	12
2018	Policy	11	50	22	9	8	0	61	17	32
2018	Project management	26	35	16	13	10	0	61	23	54
2018	None of the above	9	44	25	12	10	0	53	22	25
2017	Client contact centre	26	17	8	25	23	0	43	49	10
2017	Communications or public affairs	28	40	17	11	0	3	71	11	29
2017	Science and technology	21	43	15	7	14	0	64	21	14
2017	Administration and operations	15	29	13	17	24	2	45	42	58
2017	Human resources	0	31	31	19	18	0	31	38	16
2017	Financial management	30	39	4	9	13	4	72	23	21
2017	Information technology	38	27	20	12	4	0	65	15	26
2017	Policy	16	52	11	17	0	5	71	18	19
2017	Project management	19	30	10	26	12	2	51	39	51
2017	None of the above	21	34	19	14	13	0	54	27	35

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	28	5	9	0	5	85	9	16
2018	Communications or public affairs	42	28	21	5	4	0	70	9	39
2018	Administration and operations	54	24	9	8	5	0	77	13	49
2018	Human resources	59	21	14	0	7	0	79	7	19
2018	Financial management	25	37	14	17	7	0	63	23	20
2018	Information technology	33	50	14	3	0	0	83	3	25
2018	Evaluation	50	14	22	7	0	7	69	8	11
2018	Data sciences	71	12	11	0	6	0	83	6	12
2018	Policy	57	26	9	0	6	2	84	7	31
2018	Project management	47	25	22	1	2	3	74	4	53
2018	None of the above	48	22	9	15	3	3	72	18	25
2017	Client contact centre	68	32	0	0	0	0	100	0	10
2017	Communications or public affairs	59	20	3	3	4	10	88	8	29
2017	Science and technology	58	7	14	14	7	0	65	21	14
2017	Administration and operations	49	34	7	7	2	2	84	9	58
2017	Human resources	32	28	21	0	13	6	64	14	15
2017	Financial management	62	26	4	4	0	3	91	4	21
2017	Information technology	55	15	12	8	8	4	72	16	26
2017	Policy	47	37	11	0	5	0	84	5	19
2017	Project management	48	27	15	6	2	2	77	8	51
2017	None of the above	52	27	8	3	10	0	79	13	35

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	19	28	24	15	0	33	39	16
2018	Communications or public affairs	13	27	24	28	9	0	40	36	39
2018	Administration and operations	7	23	33	23	15	0	30	38	49
2018	Human resources	7	4	22	37	31	0	10	68	19
2018	Financial management	0	27	37	28	7	0	27	36	20
2018	Information technology	19	30	27	14	9	0	50	23	25
2018	Evaluation	7	27	32	14	12	7	36	29	11
2018	Data sciences	12	33	32	11	12	0	45	23	12
2018	Policy	4	17	42	27	9	0	22	36	31
2018	Project management	15	25	39	10	11	0	41	21	53
2018	None of the above	12	30	27	18	13	0	42	31	25
2017	Client contact centre	25	26	8	32	8	0	51	40	10
2017	Communications or public affairs	11	35	34	10	10	0	45	20	29
2017	Science and technology	14	35	15	7	29	0	49	36	14
2017	Administration and operations	12	34	22	17	15	0	46	32	58
2017	Human resources	6	12	24	33	25	0	18	57	16
2017	Financial management	21	26	19	8	27	0	47	34	21
2017	Information technology	15	38	15	28	4	0	53	32	26
2017	Policy	11	20	32	32	6	0	31	37	19
2017	Project management	10	17	31	18	24	0	27	41	51
2017	None of the above	21	15	28	22	14	0	37	36	35

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	24	42	15	5	0	38	20	16
2018	Communications or public affairs	11	32	27	27	2	0	43	29	39
2018	Administration and operations	12	34	22	20	12	0	46	32	49
2018	Human resources	7	16	22	21	26	7	25	51	18
2018	Financial management	0	40	36	16	9	0	40	25	18
2018	Information technology	19	31	28	16	3	3	52	20	26
2018	Evaluation	7	27	32	14	12	7	36	29	11
2018	Data sciences	23	44	11	23	0	0	67	23	12
2018	Policy	4	40	37	6	13	0	44	19	32
2018	Project management	14	36	28	14	8	0	50	22	53
2018	None of the above	18	33	19	27	3	0	51	31	25
2017	Client contact centre	34	26	8	0	32	0	60	32	10
2017	Communications or public affairs	18	24	27	27	3	0	42	31	29
2017	Science and technology	14	42	8	36	0	0	56	36	14
2017	Administration and operations	22	19	34	10	15	0	41	26	58
2017	Human resources	6	36	25	20	12	0	43	32	16
2017	Financial management	16	32	25	9	17	0	48	27	21
2017	Information technology	8	42	32	12	8	0	49	19	26
2017	Policy	5	31	26	38	0	0	36	38	19
2017	Project management	10	21	43	20	6	0	31	26	51
2017	None of the above	21	19	30	8	22	0	40	30	35

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	19	23	24	20	0	0	33	44	16
2018	Communications or public affairs	27	28	23	12	11	0	0	54	23	39
2018	Administration and operations	16	22	12	31	18	3	0	39	49	49
2018	Human resources	10	4	31	24	31	0	0	14	55	19
2018	Financial management	0	21	53	11	7	0	7	23	20	20
2018	Information technology	17	39	14	18	9	0	3	58	28	26
2018	Evaluation	7	34	20	20	12	0	7	44	35	11
2018	Data sciences	23	17	38	12	11	0	0	39	23	12
2018	Policy	10	36	28	17	9	0	0	46	26	32
2018	Project management	10	32	14	29	14	1	0	42	43	53
2018	None of the above	12	12	36	24	10	0	6	26	36	25
2017	Client contact centre	17	17	25	9	32	0	0	34	41	10
2017	Communications or public affairs	17	24	38	14	7	0	0	41	20	29
2017	Science and technology	0	50	29	7	14	0	0	50	21	14
2017	Administration and operations	20	27	20	18	15	0	0	47	33	58
2017	Human resources	6	12	25	32	24	0	0	18	56	16
2017	Financial management	34	23	12	9	22	0	0	57	31	21
2017	Information technology	11	31	27	27	4	0	0	42	31	26
2017	Policy	10	21	43	27	0	0	0	31	27	19
2017	Project management	12	18	25	19	26	0	0	29	45	51
2017	None of the above	24	11	33	8	24	0	0	35	32	35

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	27	10	25	5	0	5	57	32	16
2018	Communications or public affairs	39	22	24	7	7	0	2	62	14	39
2018	Administration and operations	33	24	23	7	8	0	5	61	15	49
2018	Human resources	17	11	44	10	17	0	0	28	27	19
2018	Financial management	27	34	11	8	4	0	17	73	14	20
2018	Information technology	24	37	19	9	0	0	11	69	10	26
2018	Evaluation	41	32	7	20	0	0	0	73	20	11
2018	Data sciences	67	21	12	0	0	0	0	88	0	12
2018	Policy	32	27	32	2	7	0	0	59	9	31
2018	Project management	35	30	14	12	9	0	0	65	21	53
2018	None of the above	27	27	28	12	6	0	0	53	19	25
2017	Client contact centre	74	18	8	0	0	0	0	92	0	10
2017	Communications or public affairs	38	38	17	3	3	0	0	76	7	29
2017	Science and technology	20	35	22	15	7	0	0	56	22	14
2017	Administration and operations	37	24	17	10	11	0	2	62	21	58
2017	Human resources	12	24	19	19	19	0	6	39	41	16
2017	Financial management	39	27	8	14	9	0	4	69	23	21
2017	Information technology	30	16	27	16	4	0	8	50	21	26
2017	Policy	21	26	32	11	6	5	0	49	17	19
2017	Project management	25	25	20	16	12	0	2	51	28	51
2017	None of the above	34	22	17	14	11	0	3	57	26	35

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	10	41	24	20	5	0	51	25	16
2018	Communications or public affairs	26	23	23	19	9	0	49	28	39
2018	Administration and operations	22	32	24	14	5	3	56	19	49
2018	Human resources	13	24	22	10	24	7	40	36	19
2018	Financial management	4	41	27	14	14	0	45	28	20
2018	Information technology	43	27	14	5	11	0	70	16	26
2018	Evaluation	7	34	37	22	0	0	41	22	11
2018	Data sciences	50	23	17	11	0	0	73	11	12
2018	Policy	27	31	22	13	7	0	58	20	32
2018	Project management	28	28	22	7	16	0	56	22	52
2018	None of the above	32	27	19	12	10	0	60	22	25
2017	Client contact centre	25	43	23	8	0	0	68	8	10
2017	Communications or public affairs	35	28	27	10	0	0	63	10	29
2017	Science and technology	14	28	14	37	7	0	42	44	14
2017	Administration and operations	24	26	21	18	12	0	50	30	57
2017	Human resources	12	12	39	25	12	0	24	37	16
2017	Financial management	38	26	18	0	17	0	65	17	21
2017	Information technology	38	31	20	4	8	0	69	12	26
2017	Policy	36	11	32	16	6	0	47	21	19
2017	Project management	27	25	21	8	18	0	52	26	51
2017	None of the above	30	19	25	20	6	0	49	26	34

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	38	10	5	0	0	0	85	5	16
2018	Communications or public affairs	18	37	20	18	4	3	0	57	22	39
2018	Administration and operations	14	28	36	15	3	2	1	44	19	51
2018	Human resources	10	30	24	14	21	0	0	41	35	19
2018	Financial management	23	15	41	7	14	0	0	38	21	20
2018	Information technology	27	43	20	5	0	0	5	74	5	26
2018	Evaluation	14	32	39	14	0	0	0	46	14	11
2018	Data sciences	29	53	0	18	0	0	0	82	18	11
2018	Policy	19	29	42	4	6	0	0	48	10	32
2018	Project management	20	47	26	5	2	0	0	67	8	54
2018	None of the above	19	23	31	13	3	0	11	47	18	25
2017	Client contact centre	51	8	8	32	0	0	0	60	32	10
2017	Communications or public affairs	41	10	38	10	0	0	0	52	10	29
2017	Science and technology	21	51	21	0	7	0	0	72	7	14
2017	Administration and operations	22	29	24	16	9	0	0	51	25	57
2017	Human resources	0	56	32	6	6	0	0	56	12	16
2017	Financial management	33	37	17	9	4	0	0	70	13	21
2017	Information technology	23	42	15	12	4	0	4	68	16	26
2017	Policy	20	37	32	11	0	0	0	57	11	19
2017	Project management	16	44	20	14	6	0	0	60	20	51
2017	None of the above	27	31	26	11	6	0	0	57	17	34

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	34	33	5	0	0	0	62	5	16
2018	Communications or public affairs	12	34	20	24	11	0	0	46	34	39
2018	Administration and operations	14	26	23	26	11	0	0	40	37	51
2018	Human resources	7	21	38	18	17	0	0	27	35	19
2018	Financial management	13	35	28	17	7	0	0	48	24	20
2018	Information technology	14	45	15	16	0	5	5	66	18	26
2018	Evaluation	14	27	39	12	7	0	0	41	20	11
2018	Data sciences	35	29	0	29	6	0	0	65	35	11
2018	Policy	10	30	27	19	14	0	0	40	34	32
2018	Project management	11	38	27	19	5	0	0	48	25	54
2018	None of the above	18	24	30	13	10	0	6	44	24	25
2017	Client contact centre	51	9	8	23	8	0	0	60	32	10
2017	Communications or public affairs	17	37	31	11	3	0	0	55	14	29
2017	Science and technology	8	41	29	15	7	0	0	48	22	14
2017	Administration and operations	8	27	19	23	23	0	0	36	46	57
2017	Human resources	12	25	18	26	18	0	0	37	44	16
2017	Financial management	8	48	14	13	17	0	0	56	30	21
2017	Information technology	15	34	28	16	8	0	0	49	23	26
2017	Policy	15	16	17	37	11	5	0	32	50	19
2017	Project management	12	13	24	35	16	0	0	25	51	51
2017	None of the above	5	33	19	31	11	0	0	39	42	34

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	67	9	5	0	0	86	5	16
2018	Communications or public affairs	21	32	32	11	4	0	53	15	39
2018	Administration and operations	20	34	20	23	3	0	54	26	50
2018	Human resources	17	10	38	22	7	7	29	30	19
2018	Financial management	14	41	24	17	4	0	55	21	20
2018	Information technology	28	35	26	11	0	0	63	11	25
2018	Evaluation	0	47	31	23	0	0	47	23	10
2018	Data sciences	35	23	29	13	0	0	58	13	11
2018	Policy	8	31	27	12	21	0	40	33	32
2018	Project management	18	38	17	21	5	0	56	27	54
2018	None of the above	22	31	25	9	13	0	52	23	24
2017	Client contact centre	51	18	8	0	23	0	68	23	10
2017	Communications or public affairs	37	20	25	14	4	0	58	17	29
2017	Science and technology	21	28	43	8	0	0	49	8	14
2017	Administration and operations	17	26	20	28	9	0	43	37	57
2017	Human resources	6	31	36	14	12	0	37	26	16
2017	Financial management	8	56	14	0	22	0	64	22	21
2017	Information technology	15	23	35	20	4	4	39	24	26
2017	Policy	15	31	27	27	0	0	46	27	19
2017	Project management	21	23	24	20	12	0	44	32	51
2017	None of the above	19	25	31	15	11	0	44	26	34

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	34	15	14	5	0	0	66	19	16
2018	Communications or public affairs	32	46	14	2	5	0	0	78	7	39
2018	Administration and operations	16	48	22	12	2	0	0	64	14	51
2018	Human resources	20	25	31	17	7	0	0	45	24	19
2018	Financial management	21	28	31	17	4	0	0	49	21	20
2018	Information technology	40	37	15	3	0	0	5	81	3	26
2018	Evaluation	34	59	7	0	0	0	0	93	0	11
2018	Data sciences	29	53	18	0	0	0	0	82	0	11
2018	Policy	27	37	26	4	6	0	0	64	10	32
2018	Project management	43	36	14	4	2	0	0	79	6	53
2018	None of the above	50	12	22	16	0	0	0	62	16	25
2017	Communications or public affairs	45	24	17	10	4	0	0	69	14	29
2017	Science and technology	50	35	8	0	7	0	0	85	7	14
2017	Administration and operations	24	37	22	10	7	0	0	60	17	57
2017	Human resources	37	31	13	12	6	0	0	68	18	16
2017	Financial management	26	43	14	9	9	0	0	69	17	21
2017	Information technology	30	39	23	4	4	0	0	69	8	26
2017	Policy	42	26	11	16	0	5	0	72	17	19
2017	Project management	30	29	19	8	12	0	2	60	20	51
2017	None of the above	39	23	14	14	10	0	0	62	24	34

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	76	15	0	0	0	9	100	0	15
2018	Communications or public affairs	59	30	7	3	0	0	89	3	39
2018	Administration and operations	55	31	12	0	2	0	85	2	51
2018	Human resources	70	15	4	11	0	0	85	11	18
2018	Financial management	63	15	7	11	0	4	81	11	19
2018	Information technology	68	16	5	5	0	6	89	5	26
2018	Evaluation	86	14	0	0	0	0	100	0	11
2018	Data sciences	58	31	0	11	0	0	89	11	11
2018	Policy	60	31	2	6	0	0	91	6	32
2018	Project management	74	14	4	5	2	0	88	7	54
2018	None of the above	66	19	9	3	3	0	85	6	25
2017	Client contact centre	83	17	0	0	0	0	100	0	10
2017	Communications or public affairs	58	24	11	0	4	3	85	4	29
2017	Science and technology	80	14	7	0	0	0	93	0	14
2017	Administration and operations	54	29	12	2	2	2	84	4	58
2017	Human resources	60	14	13	0	0	13	85	0	15
2017	Financial management	66	0	25	0	0	9	73	0	21
2017	Information technology	74	11	4	0	4	8	92	4	26
2017	Policy	52	38	5	6	0	0	89	6	19
2017	Project management	71	15	8	4	0	2	88	4	51
2017	None of the above	57	19	11	10	3	0	76	13	35

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	81	5	0	0	5	9	100	0	16
2018	Communications or public affairs	79	13	3	0	0	5	96	0	39
2018	Administration and operations	69	21	6	0	0	4	93	0	51
2018	Human resources	78	8	4	7	0	4	89	7	19
2018	Financial management	55	28	0	0	0	17	100	0	20
2018	Information technology	86	8	3	0	0	3	97	0	26
2018	Evaluation	79	7	7	0	0	7	92	0	11
2018	Data sciences	94	6	0	0	0	0	100	0	11
2018	Policy	83	11	0	0	0	6	100	0	32
2018	Project management	83	10	2	0	0	5	98	0	54
2018	None of the above	87	6	6	0	0	0	94	0	25

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	86	0	0	0	0	5	9	100	0	16
2018	Communications or public affairs	72	15	2	2	0	2	7	96	2	39
2018	Administration and operations	67	4	9	12	4	0	4	74	16	51
2018	Human resources	76	10	14	0	0	0	0	86	0	19
2018	Financial management	58	8	15	7	7	0	7	70	14	20
2018	Information technology	85	6	3	0	3	0	3	94	3	26
2018	Evaluation	73	0	7	0	12	0	7	79	13	11
2018	Data sciences	74	19	0	0	6	0	0	94	6	11
2018	Policy	88	10	0	2	0	0	0	98	2	32
2018	Project management	72	15	2	3	5	0	2	89	9	54
2018	None of the above	76	3	3	3	9	0	6	84	13	25
2017	Client contact centre	75	17	0	0	0	0	8	100	0	10
2017	Communications or public affairs	76	7	3	4	0	4	7	92	4	29
2017	Science and technology	64	29	0	8	0	0	0	92	8	14
2017	Administration and operations	72	17	3	2	4	0	2	91	6	58
2017	Human resources	61	19	13	0	0	0	6	86	0	16
2017	Financial management	71	9	0	12	0	0	9	87	13	21
2017	Information technology	77	4	8	0	4	0	8	88	4	26
2017	Policy	79	16	0	0	0	5	0	100	0	19
2017	Project management	84	8	4	2	0	0	2	94	2	51
2017	None of the above	73	3	8	6	11	0	0	75	16	35

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	76	10	0	5	0	9	94	6	16
2018	Communications or public affairs	43	30	12	4	9	4	75	13	38
2018	Administration and operations	54	23	12	4	7	0	77	11	51
2018	Human resources	48	38	7	4	4	0	86	8	19
2018	Financial management	44	18	28	7	4	0	62	10	20
2018	Information technology	54	29	11	3	0	3	86	3	26
2018	Evaluation	41	45	7	7	0	0	86	7	11
2018	Data sciences	50	44	0	6	0	0	94	6	12
2018	Policy	53	43	4	0	0	0	96	0	32
2018	Project management	53	26	16	1	2	2	80	3	54
2018	None of the above	66	19	12	0	0	3	88	0	25
2017	Client contact centre	35	49	8	0	0	8	91	0	10
2017	Communications or public affairs	52	20	17	7	3	0	72	10	29
2017	Science and technology	49	37	7	8	0	0	86	8	14
2017	Administration and operations	60	28	10	0	0	2	90	0	58
2017	Human resources	49	24	20	0	0	6	78	0	16
2017	Financial management	53	34	9	0	0	4	91	0	21
2017	Information technology	73	12	11	0	0	4	88	0	26
2017	Policy	58	42	0	0	0	0	100	0	19
2017	Project management	56	26	14	0	2	2	84	2	50
2017	None of the above	53	20	16	5	5	0	73	11	35

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	62	14	15	0	0	9	83	0	16
2018	Communications or public affairs	49	27	8	7	5	4	79	13	38
2018	Administration and operations	47	21	12	14	6	0	68	21	51
2018	Human resources	49	26	15	4	7	0	75	11	18
2018	Financial management	48	18	18	17	0	0	65	17	20
2018	Information technology	48	35	8	9	0	0	83	9	26
2018	Evaluation	54	27	0	0	12	7	87	13	11
2018	Data sciences	71	6	11	12	0	0	77	12	12
2018	Policy	55	23	16	0	6	0	77	6	32
2018	Project management	58	21	7	7	5	2	81	12	54
2018	None of the above	60	15	6	6	9	3	77	16	25
2017	Client contact centre	60	0	32	0	0	8	65	0	10
2017	Communications or public affairs	55	20	18	7	0	0	75	7	29
2017	Science and technology	50	35	8	8	0	0	85	8	14
2017	Administration and operations	54	34	3	2	5	2	89	7	58
2017	Human resources	36	19	25	6	7	6	59	14	16
2017	Financial management	48	23	16	4	9	0	71	13	21
2017	Information technology	65	15	4	4	4	8	88	8	26
2017	Policy	52	38	11	0	0	0	89	0	19
2017	Project management	67	18	8	2	4	0	86	6	50
2017	None of the above	61	11	11	8	8	0	73	16	35

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	55	5	5	5	0	0	29	85	8	15
2018	Communications or public affairs	43	17	6	4	0	0	31	86	5	38
2018	Administration and operations	33	14	4	5	0	3	41	84	10	50
2018	Human resources	48	21	0	0	7	0	24	91	9	19
2018	Financial management	28	18	4	7	0	0	44	82	12	20
2018	Information technology	49	21	8	3	0	0	19	86	4	26
2018	Evaluation	32	14	0	0	0	0	53	100	0	11
2018	Data sciences	50	17	0	0	0	0	33	100	0	12
2018	Policy	46	19	0	2	0	0	32	97	3	32
2018	Project management	46	12	9	1	0	0	32	85	2	54
2018	None of the above	55	18	3	0	0	0	24	96	0	25
2017	Client contact centre	59	9	0	0	0	0	32	100	0	10
2017	Communications or public affairs	58	11	7	0	0	0	23	90	0	29
2017	Science and technology	42	22	15	8	0	0	14	74	9	14
2017	Administration and operations	59	12	3	2	0	0	24	93	2	58
2017	Human resources	56	6	6	0	0	0	32	91	0	16
2017	Financial management	43	5	17	0	0	0	35	74	0	21
2017	Information technology	65	8	4	0	0	0	23	95	0	26
2017	Policy	57	16	6	0	0	0	21	93	0	19
2017	Project management	64	16	6	0	2	0	11	91	2	51
2017	None of the above	59	14	3	0	0	0	24	96	0	35

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	71	15	5	0	0	9	94	0	16
2018	Communications or public affairs	70	17	2	7	0	4	91	7	38
2018	Administration and operations	64	13	8	11	0	4	80	12	51
2018	Human resources	68	21	8	0	0	4	92	0	19
2018	Financial management	72	18	0	7	0	4	93	7	20
2018	Information technology	76	8	5	0	0	11	94	0	26
2018	Evaluation	73	12	0	0	0	14	100	0	11
2018	Data sciences	51	42	0	6	0	0	94	6	12
2018	Policy	54	34	5	0	0	8	95	0	32
2018	Project management	66	17	9	2	2	3	86	5	52
2018	None of the above	72	25	0	0	0	3	100	0	25
2017	Client contact centre	68	0	0	0	0	32	100	0	10
2017	Communications or public affairs	75	18	7	0	0	0	93	0	28
2017	Science and technology	79	21	0	0	0	0	100	0	14
2017	Administration and operations	73	16	7	0	2	3	91	2	58
2017	Human resources	88	6	0	0	0	6	100	0	16
2017	Financial management	62	17	12	0	0	9	87	0	21
2017	Information technology	77	8	8	0	0	8	92	0	26
2017	Policy	61	22	17	0	0	0	83	0	19
2017	Project management	64	18	10	4	0	4	85	4	50
2017	None of the above	73	3	8	3	0	14	87	3	35

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	61	20	0	0	10	9	89	11	16
2018	Communications or public affairs	62	16	12	4	0	6	83	4	38
2018	Administration and operations	59	20	5	8	6	1	80	14	51
2018	Human resources	72	17	4	4	4	0	89	8	19
2018	Financial management	65	15	0	17	0	4	83	17	20
2018	Information technology	64	6	14	11	0	5	74	12	26
2018	Evaluation	39	34	20	0	0	7	79	0	11
2018	Data sciences	61	23	17	0	0	0	83	0	12
2018	Policy	65	24	4	4	2	0	90	6	32
2018	Project management	57	20	14	3	6	0	77	10	54
2018	None of the above	57	19	9	3	6	6	80	10	25
2017	Client contact centre	60	8	0	23	0	8	75	25	10
2017	Communications or public affairs	70	17	3	7	0	3	90	7	29
2017	Science and technology	58	29	14	0	0	0	86	0	14
2017	Administration and operations	64	18	12	3	3	0	82	7	58
2017	Human resources	50	24	13	6	6	0	75	12	16
2017	Financial management	58	22	4	12	4	0	79	16	21
2017	Information technology	73	11	8	0	8	0	85	8	26
2017	Policy	57	38	0	0	5	0	95	5	19
2017	Project management	57	24	6	8	2	4	84	10	51
2017	None of the above	52	19	18	6	3	3	73	8	35

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	38	5	5	0	5	0	89	5	16
2018	Communications or public affairs	36	29	20	7	4	0	4	67	12	38
2018	Administration and operations	41	31	23	5	0	0	0	72	5	51
2018	Human resources	62	31	0	0	7	0	0	93	7	19
2018	Financial management	48	32	10	10	0	0	0	79	10	20
2018	Information technology	65	19	8	5	3	0	0	84	8	26
2018	Evaluation	52	7	34	7	0	0	0	59	7	11
2018	Data sciences	39	33	27	0	0	0	0	73	0	12
2018	Policy	55	32	13	0	0	0	0	87	0	31
2018	Project management	52	32	4	8	2	0	2	86	10	53
2018	None of the above	60	30	6	0	0	0	3	93	0	25
2017	Client contact centre	75	0	25	0	0	0	0	75	0	10
2017	Communications or public affairs	51	35	3	3	4	0	3	89	7	29
2017	Science and technology	79	7	14	0	0	0	0	86	0	14
2017	Administration and operations	49	31	12	7	2	0	0	80	8	58
2017	Human resources	50	31	12	0	6	0	0	82	6	16
2017	Financial management	74	9	9	4	0	0	4	86	5	21
2017	Information technology	62	27	8	0	4	0	0	89	4	26
2017	Policy	53	32	16	0	0	0	0	84	0	19
2017	Project management	44	29	17	4	2	0	4	76	6	51
2017	None of the above	70	16	6	3	3	0	3	89	5	35

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	5	23	33	34	5	28	39	16
2018	Communications or public affairs	11	37	33	14	5	47	19	39
2018	Administration and operations	12	29	42	14	2	41	17	51
2018	Human resources	7	11	57	8	17	18	25	19
2018	Financial management	10	40	38	11	0	50	11	20
2018	Information technology	16	16	56	9	3	32	12	26
2018	Evaluation	7	59	14	20	0	66	20	11
2018	Data sciences	6	59	23	12	0	65	12	12
2018	Policy	0	41	44	15	0	41	15	32
2018	Project management	9	36	42	11	2	45	13	54
2018	None of the above	12	36	31	10	12	48	22	25
2017	Client contact centre	17	25	18	40	0	42	40	10
2017	Communications or public affairs	10	34	35	21	0	45	21	29
2017	Science and technology	0	48	15	37	0	48	37	14
2017	Administration and operations	8	30	35	19	7	39	26	58
2017	Human resources	0	6	56	19	19	6	38	16
2017	Financial management	16	40	26	9	9	57	17	21
2017	Information technology	19	26	35	16	4	45	20	26
2017	Policy	0	26	48	27	0	26	27	19
2017	Project management	4	27	39	20	10	31	30	51
2017	None of the above	8	30	29	27	6	38	33	35

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	24	24	32	0	0	32	44	16
2018	Communications or public affairs	11	27	39	16	8	0	24	37	39
2018	Administration and operations	7	24	49	17	4	0	21	30	50
2018	Human resources	35	7	44	8	0	7	8	45	19
2018	Financial management	14	18	51	13	4	0	17	32	20
2018	Information technology	6	12	63	11	8	0	19	18	26
2018	Evaluation	12	7	29	37	14	0	52	20	11
2018	Data sciences	6	6	38	18	32	0	50	12	12
2018	Policy	0	34	49	5	12	0	17	34	32
2018	Project management	11	15	45	20	10	0	29	25	54
2018	None of the above	10	23	43	16	9	0	25	32	24
2017	Client contact centre	8	32	9	42	8	0	51	40	10
2017	Communications or public affairs	3	25	40	21	10	0	31	28	28
2017	Science and technology	7	45	21	7	20	0	27	52	14
2017	Administration and operations	10	25	29	30	5	0	35	36	58
2017	Human resources	25	38	31	0	6	0	6	63	16
2017	Financial management	9	23	18	45	5	0	50	32	20
2017	Information technology	8	16	42	19	15	0	34	24	26
2017	Policy	0	38	42	21	0	0	21	38	19
2017	Project management	8	22	37	25	8	0	33	30	51
2017	None of the above	14	27	22	29	8	0	37	41	35

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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	14	10	9	0	14	0	62	38	16
2018	Communications or public affairs	49	22	18	5	5	0	0	49	51	39
2018	Administration and operations	67	21	8	0	2	0	1	68	32	51
2018	Human resources	65	31	0	0	4	0	0	65	35	19
2018	Financial management	49	44	0	7	0	0	0	49	51	19
2018	Information technology	65	22	10	3	0	0	0	65	35	26
2018	Evaluation	61	7	20	0	0	0	12	69	31	11
2018	Data sciences	67	11	6	0	0	6	11	80	20	12
2018	Policy	77	19	4	0	0	0	0	77	23	32
2018	Project management	58	34	5	0	0	3	0	60	40	54
2018	None of the above	73	13	6	6	0	0	3	75	25	25
2017	Client contact centre	60	8	23	0	0	0	8	65	35	10
2017	Communications or public affairs	75	10	0	11	4	0	0	75	25	29
2017	Science and technology	35	44	14	0	7	0	0	35	65	14
2017	Administration and operations	60	27	3	2	2	3	3	64	36	58
2017	Human resources	44	18	26	0	6	0	6	46	54	16
2017	Financial management	57	30	13	0	0	0	0	57	43	21
2017	Information technology	70	23	8	0	0	0	0	70	30	26
2017	Policy	68	32	0	0	0	0	0	68	32	19
2017	Project management	63	25	8	0	0	0	4	66	34	51
2017	None of the above	62	28	3	0	0	7	0	67	33	35

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	49	19
2018	Administration and operations	20	17
2018	Project management	44	22
2017	Administration and operations	25	20
2017	Project management	23	17
2017	None of the above	36	11

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	48	19
2018	Administration and operations	17	17
2018	Project management	19	22
2017	Administration and operations	30	20
2017	Project management	23	17
2017	None of the above	0	11

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	21	19
2018	Administration and operations	18	17
2018	Project management	14	22
2017	Administration and operations	5	20
2017	Project management	11	17
2017	None of the above	0	11

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	35	19
2018	Administration and operations	33	17
2018	Project management	41	22
2017	Administration and operations	30	20
2017	Project management	35	17
2017	None of the above	18	11

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	4	19
2018	Administration and operations	4	17
2018	Project management	0	22
2017	Administration and operations	5	20
2017	Project management	6	17
2017	None of the above	10	11

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	41	19
2018	Administration and operations	28	17
2018	Project management	12	22

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	17	19
2018	Administration and operations	29	17
2018	Project management	28	22
2017	Administration and operations	30	20
2017	Project management	35	17
2017	None of the above	36	11

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Communications or public affairs	0	67	11	4	7	11	18
2018	Administration and operations	0	63	32	5	0	0	16
2018	Project management	22	67	5	5	0	0	22
2017	Administration and operations	25	60	10	5	0	0	20
2017	Financial management	33	57	10	0	0	0	10
2017	Project management	18	76	6	0	0	0	17
2017	None of the above	9	91	0	0	0	0	11

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	66	34	19
2018	Administration and operations	70	30	17
2018	Project management	78	22	22

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	62	10	0	0	5	14	9	93	7	16
2018	Communications or public affairs	49	16	14	3	11	0	7	70	15	39
2018	Administration and operations	57	16	6	2	5	0	13	84	9	51
2018	Human resources	79	8	7	0	7	0	0	87	7	19
2018	Financial management	37	22	11	15	11	0	4	62	27	19
2018	Information technology	41	26	16	6	11	0	0	67	17	26
2018	Evaluation	46	12	12	7	0	0	22	75	9	11
2018	Data sciences	71	0	12	11	0	6	0	76	11	12
2018	Policy	66	11	9	0	0	0	15	90	0	31
2018	Project management	59	20	8	1	0	0	12	90	1	54
2018	None of the above	57	7	9	3	0	6	18	84	4	24

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	50	22	14	4	11	0	0	72	15	18
2018	Administration and operations	17	40	29	4	9	0	0	57	13	17
2018	Project management	64	25	3	5	3	0	0	88	8	22
2017	Administration and operations	55	20	0	15	0	0	10	83	17	20
2017	Financial management	50	20	10	10	10	0	0	70	20	10
2017	Project management	59	6	17	0	0	6	12	79	0	17
2017	None of the above	56	17	18	0	0	0	9	80	0	11

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	14	27	7	25	0	27	19	43	19
2018	Administration and operations	8	12	13	17	16	0	34	30	49	17
2018	Project management	15	0	8	0	8	0	69	46	27	22
2017	Administration and operations	10	15	10	10	10	0	45	45	36	20
2017	Financial management	0	12	0	20	0	20	48	37	63	10
2017	Project management	18	0	23	0	6	18	35	38	12	17
2017	None of the above	0	9	18	0	0	18	55	32	0	11

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results by Theme for Canadian Institutes of Health Research by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Job fit and development

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Question 15. I can complete my assigned workload during my regular working hours.

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Discrimination

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.