2018 Public Service Employee Survey Results by Theme for Canada Economic Development for Quebec Regions by Question 82. What is your first official language?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 56 44 0 0 0 0 0 100 0 13
2018 First official language - French 29 47 17 6 2 0 0 76 8 208
2017 First official language - English 55 26 19 0 0 0 0 81 0 15
2017 First official language - French 34 43 13 8 1 0 0 78 9 259
2014 First official language - English 25 50 25 0 0 0 0 75 0 12
2014 First official language - French 23 55 12 6 4 0 0 78 10 245
2011 First official language - English 47 26 11 11 5 0 0 73 16 19
2011 First official language - French 25 47 15 8 4 0 0 73 12 318
2008 First official language - English 35 47 18 0 0 0 0 82 0 17
2008 First official language - French 28 52 13 6 1 0 0 80 7 324

Question 9. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 40 36 7 17 0 0 0 76 17 13
2018 First official language - French 25 45 20 8 2 0 0 70 10 210
2017 First official language - English 39 48 6 0 7 0 0 87 7 15
2017 First official language - French 27 37 15 15 5 0 0 65 20 259

Question 10. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 78 15 7 0 0 0 0 93 0 13
2018 First official language - French 40 47 9 4 0 0 0 87 4 207
2017 First official language - English 74 7 19 0 0 0 0 81 0 15
2017 First official language - French 42 45 8 3 1 0 0 87 4 256
2014 First official language - English 58 33 8 0 0 0 0 92 0 12
2014 First official language - French 44 42 9 2 2 0 0 86 5 245
2011 First official language - English 62 32 6 0 0 0 0 94 0 19
2011 First official language - French 38 46 11 4 1 0 0 84 5 320

Question 14. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 56 29 15 0 0 0 0 85 0 13
2018 First official language - French 28 52 14 5 0 0 0 81 5 209
2017 First official language - English 68 6 26 0 0 0 0 74 0 15
2017 First official language - French 36 40 16 7 1 0 0 77 7 255
2014 First official language - English 43 49 9 0 0 0 0 91 0 12
2014 First official language - French 29 54 9 6 2 0 0 83 8 244
2011 First official language - English 47 35 12 6 0 0 0 82 6 19
2011 First official language - French 29 52 9 6 3 0 0 82 10 319
2008 First official language - English 35 47 18 0 0 0 0 82 0 17
2008 First official language - French 35 52 10 2 0 0 0 87 3 325

Question 43. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 54 14 24 8 0 0 0 68 8 13
2018 First official language - French 29 42 20 8 1 0 0 71 9 210
2017 First official language - English 44 30 19 0 7 0 0 74 7 15
2017 First official language - French 32 34 19 10 3 1 0 67 14 259
2014 First official language - English 33 50 17 0 0 0 0 83 0 12
2014 First official language - French 21 50 18 7 3 0 0 71 10 245
2011 First official language - English 35 39 15 11 0 0 0 74 11 19
2011 First official language - French 13 40 26 12 6 2 0 55 18 318

Question 44. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 54 21 17 8 0 0 0 75 8 13
2018 First official language - French 27 45 19 8 1 0 0 72 9 210
2017 First official language - English 52 29 12 0 7 0 0 81 7 15
2017 First official language - French 31 37 21 8 3 0 0 68 11 259
2014 First official language - English 41 50 9 0 0 0 0 91 0 12
2014 First official language - French 22 52 17 6 3 0 0 74 9 245
2011 First official language - English 40 34 15 11 0 0 0 74 11 19
2011 First official language - French 12 42 23 15 6 2 0 55 21 318
2008 First official language - English 35 41 12 6 6 0 0 76 12 17
2008 First official language - French 23 47 18 9 2 0 0 71 11 325

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 35 33 17 15 0 0 0 68 15 13
2018 First official language - French 28 30 21 12 4 4 0 61 17 211
2017 First official language - English 52 16 7 6 13 6 0 72 20 15
2017 First official language - French 30 25 20 11 6 7 0 59 19 258
2014 First official language - English 25 42 8 17 0 8 0 73 18 12
2014 First official language - French 23 36 19 9 7 5 0 63 17 245
2011 First official language - English 30 27 21 17 5 0 0 57 22 19
2011 First official language - French 17 28 21 17 7 7 1 50 27 319
2008 First official language - English 29 12 35 12 12 0 0 41 24 17
2008 First official language - French 24 34 18 11 4 7 1 64 17 325
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 68 23 9 0 0 0 0 91 0 13
2018 First official language - French 39 41 13 5 1 1 0 81 6 210
2017 First official language - English 73 13 0 7 7 0 0 86 14 15
2017 First official language - French 39 34 15 6 4 2 0 75 10 259
2014 First official language - English 66 26 8 0 0 0 0 92 0 12
2014 First official language - French 37 43 12 4 2 1 1 81 7 244
2011 First official language - English 59 25 10 6 0 0 0 84 6 19
2011 First official language - French 39 38 12 5 3 2 1 79 8 321
2008 First official language - English 59 24 12 6 0 0 0 82 6 17
2008 First official language - French 31 40 15 8 4 2 0 73 12 325

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 58 32 0 9 0 0 0 91 9 13
2018 First official language - French 36 47 9 6 1 0 1 84 7 210
2017 First official language - English 51 35 0 7 7 0 0 86 14 15
2017 First official language - French 41 36 12 7 3 0 0 78 10 259
2014 First official language - English 51 32 17 0 0 0 0 83 0 12
2014 First official language - French 37 45 8 7 2 0 0 82 9 245
2011 First official language - English 47 27 10 16 0 0 0 74 16 19
2011 First official language - French 37 42 12 6 2 1 0 80 9 321
2008 First official language - English 47 35 6 12 0 0 0 82 12 17
2008 First official language - French 30 40 16 9 4 0 0 71 13 325

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 51 31 8 9 0 0 0 83 9 13
2018 First official language - French 42 38 12 6 2 0 0 80 8 210
2017 First official language - English 62 18 13 0 7 0 0 80 7 15
2017 First official language - French 42 31 14 8 5 0 0 73 12 258
2014 First official language - English 67 25 0 8 0 0 0 92 8 12
2014 First official language - French 43 40 7 6 3 0 0 83 10 245

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 37 24 15 9 8 7 0 65 19 13
2018 First official language - French 16 39 23 8 6 9 0 60 15 211
2017 First official language - English 42 28 10 7 0 12 0 80 8 15
2017 First official language - French 22 41 18 8 5 6 0 67 14 259
2014 First official language - English 51 33 9 0 0 7 0 91 0 12
2014 First official language - French 18 49 16 8 4 6 0 71 12 244
2011 First official language - English 37 22 30 6 0 5 0 61 7 19
2011 First official language - French 17 30 23 13 8 8 0 52 23 320

Question 30. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 37 30 15 17 0 0 0 68 17 13
2018 First official language - French 16 40 25 11 7 1 0 56 18 211
2017 First official language - English 38 33 16 0 7 6 0 75 8 15
2017 First official language - French 21 41 22 10 5 2 0 63 15 258
2014 First official language - English 28 41 24 0 0 8 0 74 0 12
2014 First official language - French 17 39 26 11 6 1 0 56 17 245
2011 First official language - English 30 28 20 11 5 6 0 62 17 19
2011 First official language - French 9 28 26 21 14 3 0 38 35 320
2008 First official language - English 6 59 24 6 6 0 0 65 12 17
2008 First official language - French 14 43 23 12 7 2 0 58 19 325

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 23 23 36 8 9 0 0 47 17 13
2018 First official language - French 14 27 36 12 6 4 0 42 20 209
2017 First official language - English 34 20 8 25 8 6 0 57 34 14
2017 First official language - French 13 36 28 13 4 6 0 52 18 258
2014 First official language - English 33 26 17 16 0 8 0 64 17 12
2014 First official language - French 10 37 30 15 3 5 0 49 20 244
2011 First official language - English 20 34 15 21 5 6 0 57 28 19
2011 First official language - French 4 26 31 24 10 5 0 32 36 320
2008 First official language - English 6 47 29 12 6 0 0 53 18 17
2008 First official language - French 9 41 26 17 5 3 0 51 22 325

Question 32. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 40 28 8 7 17 0 0 68 24 13
2018 First official language - French 13 37 28 15 7 1 0 50 22 209
2017 First official language - English 32 19 19 7 18 6 0 54 26 15
2017 First official language - French 20 42 24 8 3 2 0 64 12 258
2014 First official language - English 9 50 17 24 0 0 0 59 24 12
2014 First official language - French 13 51 20 12 2 1 0 65 14 245
2011 First official language - English 10 37 32 10 11 0 0 47 21 19
2011 First official language - French 7 26 27 25 14 2 0 33 39 320
2008 First official language - English 13 31 13 38 6 0 0 44 44 16
2008 First official language - French 15 45 22 14 4 0 0 60 18 325
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 47 14 30 9 0 0 0 61 9 13
2018 First official language - French 27 36 26 9 2 0 0 63 12 208
2017 First official language - English 57 29 0 7 7 0 0 86 14 15
2017 First official language - French 23 38 18 14 6 0 0 61 20 259
2014 First official language - English 26 48 26 0 0 0 0 74 0 12
2014 First official language - French 20 39 21 11 8 0 1 59 19 244
2011 First official language - English 29 45 15 11 0 0 0 74 11 19
2011 First official language - French 18 46 20 13 4 0 0 64 16 321

Question 7. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 37 53 0 9 0 0 0 91 9 13
2018 First official language - French 21 52 17 9 1 0 0 72 11 210
2017 First official language - English 39 36 7 10 7 0 0 76 18 15
2017 First official language - French 25 44 16 12 3 0 0 69 15 259

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 23 23 8 0 15 23 7 67 22 13
2018 First official language - French 12 30 19 10 6 17 6 55 21 210
2017 First official language - English 13 38 7 6 14 22 0 65 26 15
2017 First official language - French 12 23 22 11 7 17 7 46 25 259
2014 First official language - English 18 10 8 7 9 49 0 54 31 12
2014 First official language - French 10 29 19 15 7 14 6 48 27 245

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 54 30 7 9 0 0 0 84 9 13
2018 First official language - French 32 46 14 5 1 0 0 79 7 211
2017 First official language - English 51 35 7 0 7 0 0 86 7 15
2017 First official language - French 34 41 14 7 4 0 0 75 11 259
2014 First official language - English 43 41 8 0 8 0 0 84 8 12
2014 First official language - French 32 47 12 4 3 0 1 81 7 245
2011 First official language - English 48 30 16 5 0 0 0 79 5 19
2011 First official language - French 33 41 15 6 3 0 1 75 9 321
2008 First official language - English 59 24 6 6 6 0 0 82 12 17
2008 First official language - French 26 39 19 8 7 1 0 66 16 325

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - French 17 44 17 6 1 3 13 71 8 80
2014 First official language - French 18 49 15 7 0 3 8 75 8 55

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 21 64 15 0 0 0 0 85 0 13
2018 First official language - French 22 55 12 10 1 0 0 77 11 211
2017 First official language - English 45 34 14 7 0 0 0 79 7 15
2017 First official language - French 28 50 12 7 4 0 0 77 11 259
2014 First official language - English 34 49 17 0 0 0 0 83 0 12
2014 First official language - French 33 42 15 9 1 0 1 75 10 245
2011 First official language - English 47 27 21 5 0 0 0 74 5 19
2011 First official language - French 25 50 15 7 2 1 0 76 9 321
2008 First official language - English 41 29 29 0 0 0 0 71 0 17
2008 First official language - French 35 48 12 3 2 0 0 83 5 325

Question 2. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 49 51 0 0 0 0 0 100 0 13
2018 First official language - French 30 49 14 5 1 0 0 79 7 208
2017 First official language - English 54 27 19 0 0 0 0 81 0 15
2017 First official language - French 35 46 12 4 3 0 0 81 7 258
2014 First official language - English 49 34 17 0 0 0 0 83 0 12
2014 First official language - French 29 51 13 6 2 0 0 80 8 245
2011 First official language - English 37 31 27 6 0 0 0 68 6 19
2011 First official language - French 35 44 12 6 2 0 1 79 9 318
2008 First official language - English 29 65 6 0 0 0 0 94 0 17
2008 First official language - French 36 45 14 4 1 0 0 81 5 325

Question 3. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 56 37 0 7 0 0 0 93 7 13
2018 First official language - French 36 47 11 4 1 0 0 83 5 209
2017 First official language - English 68 25 0 7 0 0 0 93 7 15
2017 First official language - French 41 42 8 6 3 0 0 83 9 258
2014 First official language - English 42 17 41 0 0 0 0 59 0 12
2014 First official language - French 35 47 9 6 3 0 0 82 9 244
2011 First official language - English 40 28 11 22 0 0 0 68 22 19
2011 First official language - French 37 43 10 7 2 0 0 80 10 321
2008 First official language - English 47 53 0 0 0 0 0 100 0 17
2008 First official language - French 37 49 6 6 1 0 0 86 7 325

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 44 16 15 7 17 0 0 61 24 13
2018 First official language - French 15 46 22 11 5 0 0 62 16 210
2017 First official language - English 33 29 13 17 7 0 0 62 24 15
2017 First official language - French 27 45 18 7 3 0 0 72 9 259
2014 First official language - English 26 34 26 7 0 8 0 64 8 12
2014 First official language - French 27 39 16 14 2 2 1 68 16 245
2011 First official language - English 16 40 21 11 5 6 0 60 17 19
2011 First official language - French 19 46 22 10 2 1 0 66 12 320
2008 First official language - English 41 24 18 12 6 0 0 65 18 17
2008 First official language - French 26 46 17 9 2 1 0 72 10 323

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 30 23 22 15 9 0 0 54 24 13
2018 First official language - French 10 25 28 22 13 2 1 36 36 211
2017 First official language - English 33 18 19 18 7 6 0 54 26 15
2017 First official language - French 12 29 17 22 14 3 3 44 38 259
2014 First official language - English 17 18 9 40 0 8 8 42 47 12
2014 First official language - French 9 22 25 23 13 3 4 34 39 245
2011 First official language - English 0 29 30 15 16 6 5 32 35 19
2011 First official language - French 9 25 22 26 13 3 2 36 41 321
2008 First official language - English 6 29 12 41 6 0 6 38 50 17
2008 First official language - French 9 35 18 22 11 2 3 46 35 324

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 33 53 7 7 0 0 0 86 7 13
2018 First official language - French 23 40 21 13 2 0 1 63 15 209
2017 First official language - English 45 42 0 6 7 0 0 87 13 15
2017 First official language - French 24 37 20 14 5 0 0 61 19 256
2014 First official language - English 51 32 17 0 0 0 0 83 0 12
2014 First official language - French 18 44 18 13 6 0 0 62 19 244
2011 First official language - English 50 44 0 7 0 0 0 93 7 18
2011 First official language - French 20 43 19 13 5 1 0 63 18 319

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 23 52 17 7 0 0 0 76 7 13
2018 First official language - French 28 40 15 14 2 0 0 68 16 208
2017 First official language - English 39 42 12 0 7 0 0 81 7 15
2017 First official language - French 26 40 18 11 5 0 0 66 16 256
2014 First official language - English 52 31 9 9 0 0 0 83 9 12
2014 First official language - French 23 36 19 16 6 0 0 59 22 245

Question 13. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 33 36 15 16 0 0 0 69 16 13
2018 First official language - French 22 45 21 11 1 0 0 67 12 210
2017 First official language - English 39 42 6 6 7 0 0 81 13 15
2017 First official language - French 25 45 19 9 2 0 0 70 11 255
2014 First official language - English 34 42 16 0 0 0 8 82 0 12
2014 First official language - French 25 42 21 8 4 0 0 67 12 245
2011 First official language - English 53 41 6 0 0 0 0 94 0 19
2011 First official language - French 24 54 14 6 2 0 0 78 8 319

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 30 45 24 0 0 0 0 76 0 13
2018 First official language - French 14 40 32 7 1 5 0 57 9 210
2017 First official language - English 39 37 6 18 0 0 0 76 18 15
2017 First official language - French 16 38 27 10 5 3 0 56 16 259

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 51 15 7 27 0 0 0 66 27 13
2018 First official language - French 33 47 11 5 3 0 1 81 8 209
2017 First official language - English 45 49 0 0 6 0 0 94 6 15
2017 First official language - French 32 38 17 10 3 0 1 70 14 258
2014 First official language - English 24 68 0 0 0 0 9 100 0 12
2014 First official language - French 28 38 18 10 3 1 2 68 13 245
2011 First official language - English 53 47 0 0 0 0 0 100 0 19
2011 First official language - French 28 42 16 8 3 1 4 72 11 320

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 21 31 48 0 0 0 0 52 0 13
2018 First official language - French 40 32 19 6 3 0 0 72 9 211
2017 First official language - English 7 47 23 16 6 0 0 54 22 15
2017 First official language - French 37 38 14 8 3 0 0 75 11 259
2014 First official language - English 16 52 25 7 0 0 0 68 7 12
2014 First official language - French 36 36 18 7 3 0 0 72 11 245
2011 First official language - English 22 62 16 0 0 0 0 84 0 19
2011 First official language - French 31 41 15 9 3 1 0 72 13 319
2008 First official language - English 24 35 29 12 0 0 0 59 12 17
2008 First official language - French 29 40 15 12 5 0 0 69 16 324

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 First official language - English 8 35 57 13
2018 First official language - French 28 44 28 210
2017 First official language - English 32 34 34 15
2017 First official language - French 28 42 30 259
2014 First official language - English 8 37 55 12
2014 First official language - French 27 40 34 245
2011 First official language - English 43 37 20 19
2011 First official language - French 30 37 33 321

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 First official language - French 24 13 43 5 7 8 72
2014 First official language - French 16 15 35 12 9999 22 66
2011 First official language - French 16 6 55 14 9999 9 97
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 49 51 0 0 0 0 0 100 0 12
2018 First official language - French 33 51 11 3 0 0 0 84 4 210
2017 First official language - English 45 42 6 0 7 0 0 87 7 15
2017 First official language - French 36 45 13 3 3 0 0 81 6 258
2014 First official language - English 26 41 34 0 0 0 0 66 0 12
2014 First official language - French 34 47 12 4 3 1 0 81 7 243
2011 First official language - English 43 40 5 11 0 0 0 84 11 19
2011 First official language - French 24 49 16 8 3 0 0 73 11 321
2008 First official language - English 53 29 18 0 0 0 0 82 0 17
2008 First official language - French 33 47 13 5 1 1 0 81 6 325

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 40 28 23 9 0 0 0 68 9 13
2018 First official language - French 16 50 20 10 4 0 0 66 14 210
2017 First official language - English 51 35 7 0 7 0 0 86 7 15
2017 First official language - French 27 51 14 6 2 0 0 78 8 259
2014 First official language - English 36 49 7 9 0 0 0 84 9 12
2014 First official language - French 25 53 15 6 1 0 0 78 7 245
2011 First official language - English 21 47 15 10 6 0 0 68 17 19
2011 First official language - French 15 42 20 17 5 1 0 58 22 321

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 0 39 47 14 0 0 0 14 39 13
2018 First official language - French 11 39 36 9 2 1 1 11 51 211
2017 First official language - English 22 20 38 14 0 0 6 15 45 15
2017 First official language - French 6 32 43 11 7 0 1 18 38 259
2014 First official language - English 0 23 42 27 0 8 0 29 25 12
2014 First official language - French 13 35 34 13 3 0 1 17 49 245
2011 First official language - English 0 48 15 22 10 5 0 34 50 19
2011 First official language - French 19 39 31 6 4 0 0 11 58 320
2008 First official language - English 0 59 29 0 6 0 6 6 63 17
2008 First official language - French 20 36 34 7 2 0 1 9 57 314

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 17 0 53 16 14 0 0 30 17 13
2018 First official language - French 9 24 38 20 7 2 1 27 34 211
2017 First official language - English 13 30 17 13 20 0 6 35 46 15
2017 First official language - French 7 21 32 25 11 2 2 38 29 258
2014 First official language - English 0 33 50 17 0 0 0 17 33 12
2014 First official language - French 11 27 37 15 7 1 2 23 39 244
2011 First official language - English 5 12 40 28 10 0 5 40 18 19
2011 First official language - French 15 31 32 15 5 1 1 20 47 320
2008 First official language - English 0 29 35 18 12 6 0 31 31 17
2008 First official language - French 13 29 34 15 5 1 2 21 44 323

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 14 29 43 7 7 0 0 14 43 13
2018 First official language - French 32 30 22 11 5 0 2 15 62 211
2017 First official language - English 18 27 24 18 7 0 6 26 48 15
2017 First official language - French 33 30 25 7 3 1 0 11 64 259
2014 First official language - English 26 16 23 27 0 8 0 29 46 12
2014 First official language - French 36 33 20 7 2 0 2 10 70 245
2011 First official language - English 22 15 30 27 5 0 0 32 38 19
2011 First official language - French 45 28 15 8 3 0 1 11 74 320
2008 First official language - English 18 12 41 6 12 12 0 20 33 17
2008 First official language - French 34 27 22 9 5 0 2 14 63 325

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 0 38 38 16 7 0 0 23 38 13
2018 First official language - French 11 30 42 15 1 0 1 16 41 210
2017 First official language - English 17 20 35 21 0 0 6 23 40 15
2017 First official language - French 12 30 37 18 3 1 0 21 42 259
2014 First official language - English 0 17 33 33 9 8 0 45 18 12
2014 First official language - French 9 26 40 20 4 1 0 24 35 245
2011 First official language - English 5 0 42 22 20 0 11 47 6 19
2011 First official language - French 30 30 27 8 4 1 0 12 61 320
2008 First official language - English 6 12 47 18 18 0 0 35 18 17
2008 First official language - French 18 34 31 10 4 1 1 15 53 324

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 38 23 24 7 7 0 0 14 62 13
2018 First official language - French 18 35 29 11 5 0 1 16 54 210
2017 First official language - English 28 20 32 14 0 0 6 15 51 15
2017 First official language - French 20 26 29 15 8 1 2 23 47 256
2014 First official language - English 16 41 34 0 9 0 0 9 57 12
2014 First official language - French 27 32 26 6 6 1 1 12 61 245
2011 First official language - English 5 15 38 27 10 0 5 39 21 19
2011 First official language - French 17 30 31 14 4 1 2 19 49 321
2008 First official language - English 12 24 12 24 24 6 0 50 38 17
2008 First official language - French 10 27 29 23 6 2 4 30 39 325

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 24 0 24 38 14 0 0 52 24 13
2018 First official language - French 11 27 27 24 8 1 2 33 39 211
2017 First official language - English 0 24 30 14 13 0 18 33 30 15
2017 First official language - French 11 22 22 27 14 2 3 43 35 259
2014 First official language - English 0 36 16 38 10 0 0 47 36 11
2014 First official language - French 12 25 29 17 12 2 3 31 39 244
2011 First official language - English 0 32 32 16 20 0 0 36 32 19
2011 First official language - French 8 23 32 20 11 4 2 33 33 321
2008 First official language - English 6 18 12 24 29 12 0 60 27 17
2008 First official language - French 6 18 27 28 15 3 3 46 25 322

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 29 8 49 7 7 0 0 14 37 13
2018 First official language - French 18 30 35 10 4 2 3 14 49 211
2017 First official language - English 13 32 36 0 7 6 6 8 51 15
2017 First official language - French 16 29 35 10 6 2 2 17 47 258
2014 First official language - English 9 26 32 17 9 8 0 28 37 12
2014 First official language - French 19 31 35 9 2 2 1 12 52 245

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 61 24 15 0 0 0 0 85 0 13
2018 First official language - French 48 37 7 6 2 0 0 85 8 210
2017 First official language - English 55 10 20 7 0 7 0 71 7 15
2017 First official language - French 47 34 8 6 4 0 0 81 11 259
2014 First official language - English 58 33 9 0 0 0 0 91 0 12
2014 First official language - French 47 34 11 5 3 0 0 82 8 245

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 70 15 8 7 0 0 0 85 7 13
2018 First official language - French 49 41 5 4 1 0 0 90 5 211
2017 First official language - English 67 20 0 13 0 0 0 87 13 15
2017 First official language - French 44 42 8 5 1 0 0 87 6 259
2014 First official language - English 68 23 0 9 0 0 0 91 9 12
2014 First official language - French 42 46 7 4 1 0 0 88 5 245

Question 21. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 63 30 0 7 0 0 0 93 7 13
2018 First official language - French 35 47 14 3 0 0 0 83 3 211

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 51 24 15 0 0 9 0 84 0 13
2018 First official language - French 26 53 13 4 2 3 0 81 5 211
2017 First official language - English 51 20 18 6 0 6 0 75 6 15
2017 First official language - French 32 47 14 3 2 2 0 81 5 258
2014 First official language - English 51 42 7 0 0 0 0 93 0 12
2014 First official language - French 33 48 12 3 1 2 0 83 4 245

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 61 31 8 0 0 0 0 92 0 13
2018 First official language - French 26 53 12 5 1 2 0 81 7 209
2017 First official language - English 45 36 13 0 0 6 0 86 0 15
2017 First official language - French 29 56 9 5 1 1 0 85 7 258
2014 First official language - English 50 50 0 0 0 0 0 100 0 12
2014 First official language - French 28 50 14 4 1 4 0 80 5 245
2011 First official language - English 35 43 15 6 0 0 0 79 6 19
2011 First official language - French 22 46 17 7 3 4 0 71 11 321

Question 42. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 61 30 9 0 0 0 0 91 0 13
2018 First official language - French 33 53 10 1 2 0 0 87 3 210
2017 First official language - English 57 36 0 0 7 0 0 93 7 15
2017 First official language - French 36 47 11 4 2 0 0 82 6 258
2014 First official language - English 41 59 0 0 0 0 0 100 0 12
2014 First official language - French 34 53 8 3 2 0 0 86 6 245
2011 First official language - English 64 31 5 0 0 0 0 95 0 19
2011 First official language - French 21 47 17 8 5 1 0 69 13 321
2008 First official language - English 35 41 12 6 6 0 0 76 12 17
2008 First official language - French 27 55 11 6 2 0 0 81 8 324

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 33 29 9 8 7 0 14 72 17 13
2018 First official language - French 17 45 17 8 4 5 3 68 14 210
2017 First official language - English 38 22 20 13 7 0 0 60 20 15
2017 First official language - French 31 30 15 10 7 4 3 66 18 259
2014 First official language - English 35 26 7 9 0 8 16 79 11 12
2014 First official language - French 28 31 17 8 7 4 5 64 17 245

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 68 17 0 0 15 0 0 85 15 13
2018 First official language - French 23 46 11 14 3 2 0 71 18 210
2017 First official language - English 50 37 6 7 0 0 0 87 7 15
2017 First official language - French 33 40 12 12 1 2 0 74 14 259
2014 First official language - English 69 16 0 15 0 0 0 85 15 12
2014 First official language - French 28 45 10 10 5 2 0 74 15 245
2011 First official language - English 47 43 5 0 0 5 0 95 0 19
2011 First official language - French 30 47 10 5 4 3 0 79 10 320
2008 First official language - English 41 29 12 6 6 6 0 75 13 17
2008 First official language - French 30 44 11 10 3 2 0 75 14 325

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 41 16 34 0 9 0 0 57 9 12
2018 First official language - French 19 43 23 10 2 2 0 64 13 208

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 30 7 40 8 15 0 0 37 23 13
2018 First official language - French 11 25 23 18 9 11 2 41 32 211
2017 First official language - English 38 7 30 0 13 11 0 51 15 15
2017 First official language - French 9 26 23 14 13 9 6 41 31 259
2014 First official language - English 17 18 25 0 9 31 0 51 13 12
2014 First official language - French 8 25 16 19 15 13 4 40 40 245
2011 First official language - English 10 15 27 21 0 22 5 35 29 19
2011 First official language - French 9 19 23 20 11 14 4 34 37 321

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 0 100 13
2018 First official language - French 7 93 210

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic
(%)
Total responses
2018 First official language - French 64 14

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2018 First official language - French 0 14

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2018 First official language - French 0 14

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2018 First official language - French 0 14

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic
(%)
Total responses
2018 First official language - French 46 14

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic
(%)
Total responses
2018 First official language - French 65 14

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic
(%)
Total responses
2018 First official language - French 37 14

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic
(%)
Total responses
2018 First official language - French 0 14

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting

Survey year Demographic
(%)
Total responses
2018 First official language - French 0 14

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2018 First official language - French 50 14

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)
Total responses
2018 First official language - French 0 14

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2018 First official language - French 0 14

Question 51h. What action(s) did you take to address the harassment you experienced? Other

Survey year Demographic
(%)
Total responses
2018 First official language - French 0 14

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic
(%)
Total responses
2018 First official language - French 0 14

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic
(%)
Total responses
2018 First official language - French 0 14

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2018 First official language - French 35 14

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2018 First official language - French 49 14

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Demographic
(%)
Total responses
2018 First official language - French 0 14

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2018 First official language - French 53 14

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Demographic
(%)
Total responses
2018 First official language - French 0 14

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 23 7 15 8 0 33 14 57 15 13
2018 First official language - French 10 17 19 5 3 38 8 50 14 209
2017 First official language - English 32 14 30 6 7 11 0 52 15 15
2017 First official language - French 11 20 17 5 5 31 11 54 18 258
2014 First official language - English 9 24 18 0 0 41 8 65 0 12
2014 First official language - French 8 15 16 5 4 38 13 48 19 245

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 44 9 15 8 0 23 0 70 10 13
2018 First official language - French 17 46 18 5 1 11 1 72 8 209
2017 First official language - English 50 19 18 6 7 0 0 69 13 15
2017 First official language - French 22 47 15 7 2 6 0 74 10 258
2014 First official language - English 17 50 7 0 0 26 0 90 0 12
2014 First official language - French 16 35 22 5 3 19 1 63 10 244
2011 First official language - English 45 31 24 0 0 0 0 76 0 18
2011 First official language - French 22 50 17 4 2 4 0 76 6 319

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 0 100 13
2018 First official language - French 4 96 210

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 23 7 15 8 0 40 7 57 15 13
2018 First official language - French 10 18 19 2 3 39 8 54 10 210
2017 First official language - English 32 7 36 0 0 25 0 52 0 15
2017 First official language - French 12 22 15 4 3 35 10 61 13 259
2014 First official language - English 9 18 8 0 0 49 17 77 0 12
2014 First official language - French 9 15 16 3 0 44 12 55 9 245

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 37 16 22 8 0 16 0 64 9 13
2018 First official language - French 17 44 20 5 2 11 1 69 8 210
2017 First official language - English 44 7 20 0 0 29 0 72 0 15
2017 First official language - French 22 43 20 4 2 8 1 73 6 256
2014 First official language - English 33 34 7 0 0 26 0 90 0 12
2014 First official language - French 16 34 22 3 0 22 3 66 5 244
2011 First official language - English 41 31 11 0 0 16 0 87 0 19
2011 First official language - French 24 51 14 3 1 7 0 80 4 321
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 51 41 8 0 0 0 0 92 0 13
2018 First official language - French 48 35 9 5 2 1 0 84 6 211
2017 First official language - English 74 6 13 0 7 0 0 80 7 15
2017 First official language - French 44 31 11 6 6 1 0 76 13 259

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 37 32 14 16 0 0 0 70 16 13
2018 First official language - French 15 50 25 6 1 2 0 67 7 211
2017 First official language - English 33 48 0 0 13 6 0 86 14 15
2017 First official language - French 17 51 24 5 2 1 0 69 7 259

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 37 30 15 17 0 0 0 68 17 13
2018 First official language - French 16 47 21 12 4 1 0 63 15 210
2017 First official language - English 39 19 13 16 7 6 0 61 25 15
2017 First official language - French 11 48 17 16 6 2 0 61 22 258

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 37 49 7 0 7 0 0 86 7 13
2018 First official language - French 35 32 16 9 6 0 2 69 15 209
2017 First official language - English 33 24 10 6 20 0 6 61 28 15
2017 First official language - French 40 21 18 9 8 0 4 64 18 258

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 21 9 29 31 9 0 0 30 41 13
2018 First official language - French 11 21 39 19 10 0 0 32 29 210
2017 First official language - English 7 34 24 22 13 0 0 41 35 15
2017 First official language - French 12 28 33 18 9 0 0 40 27 259

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 16 7 36 34 7 0 0 23 41 13
2018 First official language - French 11 18 36 25 9 0 0 29 34 210
2017 First official language - English 0 58 12 24 6 0 0 58 30 15
2017 First official language - French 13 26 31 21 9 0 0 39 30 258

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 7 16 29 16 31 0 0 23 48 13
2018 First official language - French 11 21 29 24 12 1 1 33 36 208
2017 First official language - English 14 20 29 31 6 0 0 34 36 15
2017 First official language - French 19 22 29 20 11 0 0 40 31 257

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 35 9 15 33 8 0 0 44 41 13
2018 First official language - French 32 33 24 6 4 0 1 65 10 210
2017 First official language - English 52 0 26 22 0 0 0 52 22 15
2017 First official language - French 35 27 21 8 4 0 5 65 13 255

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 37 8 16 31 7 0 0 45 38 13
2018 First official language - French 23 31 27 11 7 0 0 55 17 207
2017 First official language - English 27 23 13 23 13 0 0 51 36 15
2017 First official language - French 24 32 23 13 8 0 1 56 21 258

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 16 23 37 14 9 0 0 40 24 13
2018 First official language - French 17 35 33 11 3 0 1 53 14 208
2017 First official language - English 21 45 28 6 0 0 0 66 6 15
2017 First official language - French 20 32 31 13 4 0 1 52 17 258

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 21 16 45 8 9 0 0 37 17 13
2018 First official language - French 12 25 37 18 9 0 0 37 26 208
2017 First official language - English 0 52 18 19 6 0 6 55 26 15
2017 First official language - French 17 26 31 17 9 0 0 43 26 259

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 33 21 29 0 17 0 0 54 17 13
2018 First official language - French 14 36 27 14 8 0 0 50 23 207
2017 First official language - English 26 33 23 18 0 0 0 59 18 15
2017 First official language - French 21 31 21 22 5 0 0 52 28 259

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 23 31 15 21 9 0 0 55 30 13
2018 First official language - French 23 32 24 14 7 0 0 55 22 208
2017 First official language - English 14 33 12 19 16 0 6 50 37 15
2017 First official language - French 21 36 23 13 6 0 1 57 19 259

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 56 30 7 0 7 0 0 86 7 13
2018 First official language - French 53 18 15 6 7 0 0 71 13 208
2017 First official language - English 74 20 0 6 0 0 0 94 6 15
2017 First official language - French 56 22 13 6 3 0 2 78 8 258

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 72 21 0 0 7 0 0 93 7 13
2018 First official language - French 71 15 7 0 2 0 4 90 3 208

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 77 8 8 0 7 0 0 85 7 13
2018 First official language - French 76 12 5 3 1 0 2 90 4 205
2017 First official language - English 81 0 6 0 13 0 0 81 13 15
2017 First official language - French 69 9 5 8 3 1 5 83 11 258

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 63 7 8 15 7 0 0 70 22 13
2018 First official language - French 56 26 12 4 2 0 0 82 5 207
2017 First official language - English 74 6 0 13 7 0 0 80 20 15
2017 First official language - French 55 25 9 7 1 0 3 82 8 258

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 77 16 0 0 7 0 0 93 7 13
2018 First official language - French 57 22 10 7 3 0 1 80 10 206
2017 First official language - English 75 11 0 6 7 0 0 87 13 15
2017 First official language - French 56 17 9 10 5 0 2 75 15 257

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 55 0 15 0 0 0 30 79 0 13
2018 First official language - French 54 11 8 3 0 0 23 85 5 207
2017 First official language - English 52 0 12 7 7 0 22 67 18 15
2017 First official language - French 51 11 4 3 1 0 30 88 6 257

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 78 7 15 0 0 0 0 85 0 13
2018 First official language - French 74 16 4 2 0 0 4 93 3 206
2017 First official language - English 73 14 13 0 0 0 0 87 0 15
2017 First official language - French 71 14 6 2 0 0 6 91 3 257

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 55 15 14 9 7 0 0 70 16 13
2018 First official language - French 68 12 6 6 3 0 5 85 9 206
2017 First official language - English 59 16 12 0 13 0 0 75 13 15
2017 First official language - French 64 10 8 7 6 0 4 78 14 258

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 48 29 7 9 7 0 0 77 16 13
2018 First official language - French 51 24 15 6 0 0 4 78 6 207
2017 First official language - English 27 25 23 19 0 0 6 55 20 15
2017 First official language - French 52 26 14 4 1 0 3 80 6 257

Question 63. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 23 7 51 19 0 0 0 30 19 13
2018 First official language - French 8 24 49 16 3 0 0 32 19 211
2017 First official language - English 14 26 28 19 13 0 0 40 32 15
2017 First official language - French 9 26 44 18 3 0 0 35 21 259

Question 64. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 9 31 22 14 23 0 0 37 41 13
2018 First official language - French 4 16 42 29 9 0 0 38 20 211
2017 First official language - English 13 29 17 21 19 0 0 40 42 15
2017 First official language - French 2 21 39 25 11 0 0 37 24 259
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 44 32 16 7 0 0 0 44 56 13
2018 First official language - French 45 27 17 5 5 0 1 45 55 211
2017 First official language - English 32 36 7 25 0 0 0 32 68 15
2017 First official language - French 45 21 16 6 8 3 1 47 53 259

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Demographic
(%)
Total responses
2017 First official language - English 17 10
2017 First official language - French 21 130

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 First official language - English 37 10
2017 First official language - French 33 130

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 First official language - English 8 10
2017 First official language - French 24 130

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 First official language - English 45 10
2017 First official language - French 46 130

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 First official language - English 17 10
2017 First official language - French 7 130

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Demographic
(%)
Total responses
2017 First official language - English 29 10
2017 First official language - French 48 130

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 First official language - English 11 53 0 37 0 0 10
2017 First official language - French 11 61 11 7 4 6 130

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 59 8 17 0 7 0 9 73 8 13
2018 First official language - French 57 11 9 3 5 1 14 81 9 209

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 26 27 9 0 38 0 0 53 38 10
2017 First official language - French 37 31 11 13 4 1 4 71 17 131

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 First official language - English 11 8 0 0 57 8 15 25 75 10
2017 First official language - French 4 10 8 11 16 5 46 29 55 131
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