2018 Public Service Employee Survey Results by Theme for Canada Economic Development for Quebec Regions by Question 27. Are you a supervisor?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 33 49 11 7 0 0 0 83 7 71
2018 Non-supervisor 29 46 18 5 3 0 0 74 7 149
2017 Supervisor 40 45 9 5 1 0 0 85 6 84
2017 Non-supervisor 34 41 15 9 1 0 0 75 10 190
2014 Supervisor 30 51 12 5 2 0 0 81 7 57
2014 Non-supervisor 22 56 13 6 4 0 0 78 10 202
2011 Supervisor 26 46 17 8 2 0 1 73 10 92
2011 Non-supervisor 27 45 14 9 4 0 0 73 13 247
2008 Supervisor 33 58 2 6 0 0 0 92 6 84
2008 Non-supervisor 27 50 17 5 2 0 0 77 7 258

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 34 44 14 7 1 0 0 78 8 70
2018 Non-supervisor 22 44 22 10 2 0 0 66 11 152
2017 Supervisor 34 42 11 9 5 0 0 76 14 84
2017 Non-supervisor 25 36 16 16 5 0 0 62 22 190

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 49 42 6 3 0 0 0 92 3 69
2018 Non-supervisor 39 46 10 5 0 0 0 85 5 150
2017 Supervisor 49 40 8 2 0 0 0 89 2 82
2017 Non-supervisor 41 44 9 4 1 0 0 86 5 189
2014 Supervisor 48 37 10 2 3 0 0 84 5 57
2014 Non-supervisor 44 43 9 2 2 0 0 87 4 202
2011 Supervisor 43 43 12 2 0 0 0 86 2 94
2011 Non-supervisor 38 46 10 4 2 0 0 84 6 247

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 28 57 9 6 0 0 0 85 6 70
2018 Non-supervisor 31 48 16 4 1 0 0 79 5 151
2017 Supervisor 40 43 12 5 0 0 0 83 5 82
2017 Non-supervisor 37 36 18 7 1 1 0 74 8 188
2014 Supervisor 39 49 9 3 0 0 0 88 3 57
2014 Non-supervisor 27 55 9 7 2 0 0 82 9 201
2011 Supervisor 28 54 11 3 2 0 1 83 5 93
2011 Non-supervisor 31 50 8 7 4 0 0 81 11 247
2008 Supervisor 38 56 5 1 0 0 0 94 1 84
2008 Non-supervisor 34 50 13 3 0 0 0 84 3 259

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 37 43 11 7 1 0 0 80 8 71
2018 Non-supervisor 27 39 25 8 1 0 0 66 10 151
2017 Supervisor 37 30 21 9 3 1 0 67 11 84
2017 Non-supervisor 31 35 19 10 4 1 0 67 14 190
2014 Supervisor 37 41 16 7 0 0 0 77 7 57
2014 Non-supervisor 17 53 19 7 4 0 0 70 11 202
2011 Supervisor 16 33 31 13 6 1 0 50 19 94
2011 Non-supervisor 15 41 24 13 5 3 0 58 18 245

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 37 40 14 8 0 0 0 77 8 70
2018 Non-supervisor 25 45 21 8 1 0 0 69 10 152
2017 Supervisor 33 39 18 5 3 1 0 74 8 84
2017 Non-supervisor 32 35 22 8 3 0 0 67 11 190
2014 Supervisor 33 47 14 5 0 0 0 81 5 57
2014 Non-supervisor 19 54 17 6 3 0 0 73 10 202
2011 Supervisor 16 33 26 19 5 1 0 50 24 94
2011 Non-supervisor 14 44 22 13 6 2 0 59 19 245
2008 Supervisor 24 60 11 6 0 0 0 83 6 84
2008 Non-supervisor 24 43 20 9 3 0 0 67 12 259

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 36 27 18 13 3 4 0 65 17 71
2018 Non-supervisor 25 31 23 12 4 4 1 59 17 152
2017 Supervisor 29 29 22 14 4 1 0 59 19 84
2017 Non-supervisor 32 23 19 10 7 9 0 60 19 189
2014 Supervisor 28 28 22 10 2 8 1 62 13 57
2014 Non-supervisor 22 39 18 9 8 5 0 63 18 202
2011 Supervisor 19 37 16 18 6 2 2 58 25 94
2011 Non-supervisor 18 25 23 17 8 8 1 48 27 246
2008 Supervisor 31 37 13 7 2 8 1 75 11 84
2008 Non-supervisor 23 32 21 13 5 7 0 59 19 259
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 33 50 12 5 0 0 0 83 5 70
2018 Non-supervisor 44 35 13 4 1 2 1 82 5 152
2017 Supervisor 43 37 12 1 5 2 0 81 6 84
2017 Non-supervisor 41 31 15 8 3 2 0 73 11 190
2014 Supervisor 39 44 12 2 0 0 3 86 2 57
2014 Non-supervisor 39 41 12 5 2 1 0 81 7 201
2011 Supervisor 43 36 14 4 3 0 0 78 7 94
2011 Non-supervisor 39 38 11 5 3 3 1 80 9 248
2008 Supervisor 32 44 11 7 4 2 0 78 11 84
2008 Non-supervisor 33 38 16 8 4 2 0 72 12 259

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 36 47 9 7 0 0 1 84 7 71
2018 Non-supervisor 37 45 8 6 1 1 1 84 8 151
2017 Supervisor 46 39 6 5 4 0 0 86 8 84
2017 Non-supervisor 40 35 14 8 3 1 0 75 11 190
2014 Supervisor 44 44 5 4 2 0 1 89 5 57
2014 Non-supervisor 36 45 10 8 2 0 0 80 10 202
2011 Supervisor 39 42 15 2 2 0 0 81 4 94
2011 Non-supervisor 37 40 11 9 2 1 0 78 11 248
2008 Supervisor 33 45 10 10 2 0 0 79 12 84
2008 Non-supervisor 31 38 17 9 5 0 0 69 14 259

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 32 52 10 3 2 0 0 85 6 71
2018 Non-supervisor 47 30 12 8 2 0 1 78 10 151
2017 Supervisor 45 29 15 3 5 1 0 76 9 84
2017 Non-supervisor 43 30 14 9 5 0 0 73 13 189
2014 Supervisor 44 44 3 5 2 0 1 89 7 57
2014 Non-supervisor 45 38 7 7 3 0 0 82 10 202

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 22 34 20 12 8 4 0 59 21 71
2018 Non-supervisor 14 40 23 7 5 11 0 61 13 152
2017 Supervisor 26 42 21 2 5 3 0 70 8 84
2017 Non-supervisor 22 39 16 10 5 8 1 67 16 190
2014 Supervisor 30 51 11 5 2 2 0 82 7 57
2014 Non-supervisor 16 48 17 8 4 8 0 69 12 201
2011 Supervisor 21 34 19 12 9 5 0 58 22 94
2011 Non-supervisor 18 28 25 14 6 9 0 51 22 247

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 21 40 21 9 8 1 0 62 17 71
2018 Non-supervisor 15 38 27 13 6 1 0 54 19 152
2017 Supervisor 30 39 22 4 5 1 0 69 9 84
2017 Non-supervisor 18 41 21 12 5 2 0 61 17 189
2014 Supervisor 29 44 19 5 3 0 0 73 9 57
2014 Non-supervisor 14 37 28 12 7 1 0 52 19 202
2011 Supervisor 9 31 24 18 17 1 0 40 35 94
2011 Non-supervisor 11 26 26 21 12 4 0 39 35 247
2008 Supervisor 19 51 17 8 4 1 0 71 12 84
2008 Non-supervisor 12 41 25 12 8 2 0 54 20 259

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 18 31 31 11 8 0 0 49 20 70
2018 Non-supervisor 13 25 39 12 6 6 0 40 19 151
2017 Supervisor 17 39 30 11 1 3 0 57 12 84
2017 Non-supervisor 12 34 26 15 5 7 0 50 22 188
2014 Supervisor 12 46 21 17 0 2 1 61 18 57
2014 Non-supervisor 10 34 31 15 4 5 0 47 20 201
2011 Supervisor 4 29 29 23 13 2 0 33 37 93
2011 Non-supervisor 6 26 30 23 9 6 0 33 35 247
2008 Supervisor 11 48 25 12 2 2 0 60 15 84
2008 Non-supervisor 8 39 27 18 6 3 0 48 24 259

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 19 41 17 15 8 0 0 61 23 71
2018 Non-supervisor 12 35 31 14 7 1 0 47 21 150
2017 Supervisor 32 42 22 2 1 1 0 74 4 84
2017 Non-supervisor 16 41 25 10 5 3 0 59 16 189
2014 Supervisor 22 57 19 2 0 0 0 80 2 57
2014 Non-supervisor 10 50 21 15 3 1 0 61 19 202
2011 Supervisor 11 23 20 29 17 0 0 34 46 93
2011 Non-supervisor 6 27 29 23 13 3 0 34 36 247
2008 Supervisor 17 61 12 10 1 0 0 77 11 84
2008 Non-supervisor 14 40 24 17 5 0 0 54 22 258
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 27 40 22 7 4 0 0 66 11 70
2018 Non-supervisor 28 32 28 11 1 0 0 61 12 150
2017 Supervisor 21 46 20 10 3 0 0 67 13 84
2017 Non-supervisor 26 35 16 16 7 0 0 61 23 190
2014 Supervisor 27 37 23 7 5 0 1 65 12 57
2014 Non-supervisor 19 40 21 11 9 0 0 59 20 201
2011 Supervisor 15 42 27 10 5 0 0 57 15 94
2011 Non-supervisor 20 46 16 14 3 0 0 67 17 248

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 23 53 11 13 0 0 0 76 13 71
2018 Non-supervisor 21 52 18 8 2 0 0 73 10 151
2017 Supervisor 29 51 10 8 2 0 0 80 11 84
2017 Non-supervisor 24 41 18 13 3 0 0 65 17 190

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 18 40 20 4 7 0 11 65 12 70
2018 Non-supervisor 11 25 17 12 6 26 4 50 26 152
2017 Supervisor 18 34 21 6 6 7 9 61 14 84
2017 Non-supervisor 10 20 21 13 8 22 6 41 30 190
2014 Supervisor 17 44 11 11 5 0 12 70 18 57
2014 Non-supervisor 8 23 21 17 7 21 3 41 31 202

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 35 46 11 7 1 0 0 81 8 71
2018 Non-supervisor 33 45 15 5 1 1 1 79 6 152
2017 Supervisor 35 43 9 8 5 0 0 78 13 84
2017 Non-supervisor 35 39 15 6 4 0 0 75 10 190
2014 Supervisor 37 45 12 2 2 0 3 84 4 57
2014 Non-supervisor 32 47 12 4 3 0 1 80 8 202
2011 Supervisor 33 38 19 7 2 0 0 71 9 94
2011 Non-supervisor 34 41 14 6 4 0 1 77 9 248
2008 Supervisor 29 38 17 8 7 0 1 67 16 84
2008 Non-supervisor 27 38 19 8 7 1 0 66 15 259

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 22 36 11 10 3 5 13 71 15 71
2017 Supervisor 18 43 16 5 3 3 12 71 9 84
2014 Supervisor 17 51 14 7 0 3 8 76 8 57

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 24 54 11 9 1 0 0 79 10 71
2018 Non-supervisor 21 56 13 10 1 0 0 77 11 152
2017 Supervisor 32 51 11 6 1 0 0 82 7 84
2017 Non-supervisor 27 48 13 8 4 0 0 75 12 190
2014 Supervisor 44 42 7 5 0 0 1 87 5 57
2014 Non-supervisor 30 42 17 9 1 0 1 72 10 202
2011 Supervisor 31 45 15 6 2 0 0 76 8 94
2011 Non-supervisor 25 49 16 7 2 1 0 75 9 248
2008 Supervisor 29 58 10 1 2 0 0 87 4 84
2008 Non-supervisor 37 43 14 4 2 0 0 81 5 259

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 37 47 10 7 0 0 0 83 7 70
2018 Non-supervisor 28 51 15 4 2 0 0 79 6 150
2017 Supervisor 38 53 6 2 1 0 0 91 3 84
2017 Non-supervisor 35 42 14 4 4 0 0 78 8 189
2014 Supervisor 40 47 10 3 0 0 0 86 3 57
2014 Non-supervisor 27 50 13 6 2 0 1 78 8 202
2011 Supervisor 37 44 13 4 1 0 1 81 5 93
2011 Non-supervisor 34 43 12 7 3 0 0 78 10 246
2008 Supervisor 49 42 5 4 1 0 0 90 5 84
2008 Non-supervisor 31 47 17 4 1 0 0 78 5 259

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 46 43 8 3 0 0 0 89 3 70
2018 Non-supervisor 33 48 12 5 2 0 0 81 7 151
2017 Supervisor 47 47 4 1 1 0 0 94 2 84
2017 Non-supervisor 40 39 10 8 3 0 0 79 11 189
2014 Supervisor 41 45 8 5 0 0 0 87 5 57
2014 Non-supervisor 34 45 10 7 3 0 0 80 10 201
2011 Supervisor 44 41 12 3 0 0 0 85 3 94
2011 Non-supervisor 35 43 9 10 3 0 0 78 13 248
2008 Supervisor 38 52 4 6 0 0 0 90 6 84
2008 Non-supervisor 37 49 7 6 1 0 0 86 7 259

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 19 49 20 9 3 0 0 68 11 70
2018 Non-supervisor 16 41 23 11 8 1 0 58 19 152
2017 Supervisor 33 43 16 7 1 0 0 76 8 84
2017 Non-supervisor 25 45 19 7 4 0 0 70 11 190
2014 Supervisor 30 48 14 9 0 0 0 77 9 57
2014 Non-supervisor 26 36 17 15 2 2 1 64 18 202
2011 Supervisor 19 46 25 9 1 0 0 65 10 94
2011 Non-supervisor 19 46 21 11 2 1 0 66 13 247
2008 Supervisor 29 52 15 2 1 0 0 81 4 84
2008 Non-supervisor 26 42 18 11 2 1 0 69 13 257

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 15 24 32 20 7 1 1 40 28 71
2018 Non-supervisor 9 24 26 22 16 2 1 35 39 152
2017 Supervisor 15 36 20 17 5 1 5 55 23 84
2017 Non-supervisor 12 25 15 24 17 4 2 40 43 190
2014 Supervisor 14 25 30 19 5 2 5 42 26 57
2014 Non-supervisor 8 21 24 25 15 3 4 32 43 202
2011 Supervisor 10 21 28 28 10 1 3 32 40 94
2011 Non-supervisor 9 26 20 24 14 4 3 37 41 248
2008 Supervisor 13 33 18 18 8 4 6 51 29 84
2008 Non-supervisor 8 35 17 24 12 1 2 45 37 258

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 32 48 10 11 0 0 0 80 11 70
2018 Non-supervisor 20 37 25 14 3 0 1 58 17 151
2017 Supervisor 34 48 9 7 1 0 0 83 9 82
2017 Non-supervisor 21 34 22 17 7 0 0 54 23 189
2014 Supervisor 32 53 7 8 0 0 0 85 8 57
2014 Non-supervisor 16 41 22 13 8 0 1 57 21 201
2011 Supervisor 29 45 12 12 2 0 0 73 14 93
2011 Non-supervisor 19 41 20 13 6 1 0 61 19 246

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 36 42 13 8 1 0 0 78 9 69
2018 Non-supervisor 24 40 17 16 3 0 0 64 19 151
2017 Supervisor 33 43 16 7 1 0 0 76 9 82
2017 Non-supervisor 24 40 18 11 7 0 0 63 19 189
2014 Supervisor 38 37 9 16 0 0 0 75 16 57
2014 Non-supervisor 20 36 21 15 7 0 0 57 23 202

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 21 50 17 10 3 0 0 71 13 70
2018 Non-supervisor 23 42 23 12 1 0 0 65 12 152
2017 Supervisor 29 45 20 5 1 0 0 74 6 81
2017 Non-supervisor 25 45 17 10 3 0 0 70 13 189
2014 Supervisor 34 38 21 5 2 0 0 72 7 57
2014 Non-supervisor 23 43 20 8 4 0 1 67 12 202
2011 Supervisor 25 54 12 7 1 0 0 80 8 94
2011 Non-supervisor 25 53 14 5 2 0 0 79 7 246

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 23 49 16 8 0 4 0 75 8 71
2018 Non-supervisor 11 36 40 6 2 5 0 49 9 151
2017 Supervisor 24 47 22 2 2 3 0 73 5 84
2017 Non-supervisor 15 34 28 14 6 3 1 50 21 190

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 30 39 13 12 5 0 1 69 17 71
2018 Non-supervisor 36 49 10 3 1 0 1 85 5 150
2017 Supervisor 32 37 18 9 5 0 0 69 13 84
2017 Non-supervisor 32 39 15 10 3 0 1 72 13 189
2014 Supervisor 28 40 14 13 2 0 4 70 15 57
2014 Non-supervisor 28 39 18 8 3 1 2 70 11 202
2011 Supervisor 25 43 16 10 4 0 2 69 14 93
2011 Non-supervisor 30 41 14 8 2 1 5 75 10 248

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 18 31 34 11 6 0 0 49 16 71
2018 Non-supervisor 49 32 14 4 1 0 0 81 5 152
2017 Supervisor 15 37 26 16 6 0 0 52 22 84
2017 Non-supervisor 44 39 10 5 3 0 0 83 7 190
2014 Supervisor 17 36 24 11 11 0 1 54 22 57
2014 Non-supervisor 40 37 16 6 1 0 0 77 7 202
2011 Supervisor 13 47 18 14 8 0 0 60 21 92
2011 Non-supervisor 38 39 14 7 2 1 0 78 8 247
2008 Supervisor 14 43 15 18 10 0 0 57 27 84
2008 Non-supervisor 33 39 16 10 3 0 0 72 12 258

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Supervisor 26 54 21 71
2018 Non-supervisor 28 38 34 151
2017 Supervisor 28 37 35 84
2017 Non-supervisor 28 44 28 190
2014 Supervisor 33 43 24 57
2014 Non-supervisor 24 38 38 202
2011 Supervisor 33 35 32 94
2011 Non-supervisor 30 37 33 248

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Supervisor 0 21 69 6 0 5 18
2018 Non-supervisor 17 22 38 8 9 6 41
2017 Supervisor 16 17 50 0 5 12 23
2017 Non-supervisor 25 11 42 7 8 8 54
2014 Supervisor 18 32 26 0 9999 25 19
2014 Non-supervisor 14 10 39 16 9999 20 49
2011 Supervisor 19 9 48 14 9999 10 31
2011 Non-supervisor 13 7 59 12 9999 10 74
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 43 42 9 6 0 0 0 85 6 70
2018 Non-supervisor 29 55 12 2 1 1 0 85 3 151
2017 Supervisor 52 37 6 2 2 0 0 89 5 84
2017 Non-supervisor 30 47 16 3 3 0 0 78 7 189
2014 Supervisor 43 48 7 2 0 0 0 91 2 56
2014 Non-supervisor 31 46 14 4 3 1 0 78 8 201
2011 Supervisor 23 55 15 5 2 0 0 77 8 94
2011 Non-supervisor 26 45 16 9 3 0 0 72 12 248
2008 Supervisor 39 50 7 4 0 0 0 89 4 84
2008 Non-supervisor 32 45 15 5 2 1 0 78 7 259

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 27 48 10 12 4 0 0 74 16 71
2018 Non-supervisor 12 49 26 9 4 0 0 61 13 151
2017 Supervisor 37 53 6 4 0 0 0 90 4 84
2017 Non-supervisor 24 49 16 6 3 0 0 74 10 190
2014 Supervisor 35 51 9 5 0 0 0 86 5 57
2014 Non-supervisor 23 54 16 6 1 0 0 77 7 202
2011 Supervisor 16 43 15 22 4 0 0 59 26 94
2011 Non-supervisor 16 42 22 14 6 1 0 58 20 248

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 11 38 39 9 3 0 0 12 49 71
2018 Non-supervisor 10 40 36 10 1 2 2 12 51 152
2017 Supervisor 8 31 43 12 6 0 0 18 39 84
2017 Non-supervisor 6 32 43 10 7 1 1 18 38 190
2014 Supervisor 9 36 36 16 2 0 1 18 45 57
2014 Non-supervisor 13 34 34 14 3 0 1 18 48 202
2011 Supervisor 22 46 26 3 3 0 0 6 68 93
2011 Non-supervisor 16 36 33 9 5 1 0 14 53 248
2008 Supervisor 28 34 36 1 1 0 0 2 61 83
2008 Non-supervisor 16 38 33 8 3 0 1 11 56 249

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 13 16 36 28 5 1 1 34 30 71
2018 Non-supervisor 9 25 40 15 9 2 1 24 34 152
2017 Supervisor 5 24 36 20 11 1 2 32 31 84
2017 Non-supervisor 8 21 29 26 12 2 2 40 30 189
2014 Supervisor 2 29 44 19 4 0 1 23 32 57
2014 Non-supervisor 13 27 36 14 8 1 2 22 41 201
2011 Supervisor 15 38 27 15 1 1 2 17 56 93
2011 Non-supervisor 14 26 35 16 7 1 1 23 41 248
2008 Supervisor 15 38 32 12 1 1 0 13 54 84
2008 Non-supervisor 11 26 35 17 7 2 2 25 39 257

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 24 26 29 17 4 0 0 22 49 71
2018 Non-supervisor 34 32 20 7 5 0 2 12 67 152
2017 Supervisor 26 27 38 6 3 0 0 10 52 84
2017 Non-supervisor 35 32 19 8 4 1 1 12 68 190
2014 Supervisor 28 32 23 14 2 0 0 16 61 57
2014 Non-supervisor 38 32 19 6 3 0 2 9 71 202
2011 Supervisor 48 26 12 9 3 0 1 13 75 94
2011 Non-supervisor 42 27 17 9 4 0 0 13 69 247
2008 Supervisor 31 32 20 14 0 0 2 15 65 84
2008 Non-supervisor 34 25 24 7 7 1 2 14 60 259

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 15 31 43 10 2 0 0 11 46 71
2018 Non-supervisor 8 30 41 17 2 0 2 20 39 151
2017 Supervisor 14 31 36 17 2 0 0 19 45 84
2017 Non-supervisor 11 28 37 18 3 1 1 22 40 190
2014 Supervisor 3 37 44 14 2 0 0 16 40 57
2014 Non-supervisor 10 22 38 23 5 2 0 28 33 202
2011 Supervisor 34 28 27 6 3 1 0 10 63 94
2011 Non-supervisor 27 28 28 10 5 0 1 16 56 247
2008 Supervisor 19 35 36 8 0 0 2 9 55 84
2008 Non-supervisor 17 33 31 12 6 1 0 18 50 258

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 21 35 35 3 5 0 1 8 56 71
2018 Non-supervisor 18 35 26 15 5 0 1 20 53 151
2017 Supervisor 22 32 36 7 2 0 0 9 54 83
2017 Non-supervisor 19 23 26 18 10 1 3 29 44 188
2014 Supervisor 35 34 28 2 0 0 2 2 69 57
2014 Non-supervisor 24 33 26 7 8 1 1 15 58 202
2011 Supervisor 21 34 28 11 4 1 0 15 56 94
2011 Non-supervisor 15 27 33 16 5 1 3 22 44 248
2008 Supervisor 18 29 36 13 2 0 2 16 48 84
2008 Non-supervisor 8 26 26 26 8 2 4 36 36 259

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 8 26 28 26 6 3 3 33 37 71
2018 Non-supervisor 14 24 26 24 10 0 2 34 39 152
2017 Supervisor 6 28 23 25 12 2 4 39 36 84
2017 Non-supervisor 13 19 22 26 15 2 3 43 33 190
2014 Supervisor 9 29 28 16 16 0 2 33 38 57
2014 Non-supervisor 12 25 28 18 11 2 4 31 40 200
2011 Supervisor 6 20 41 20 9 3 1 30 27 94
2011 Non-supervisor 8 25 27 20 12 4 2 35 36 248
2008 Supervisor 4 25 31 25 12 1 2 38 30 84
2008 Non-supervisor 6 15 25 28 17 5 3 49 23 256

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 15 26 48 5 3 0 3 9 42 71
2018 Non-supervisor 19 29 30 12 5 3 2 17 51 152
2017 Supervisor 8 25 49 9 5 2 1 15 35 84
2017 Non-supervisor 19 30 29 9 7 2 3 17 52 189
2014 Supervisor 14 38 39 7 0 0 1 7 53 57
2014 Non-supervisor 20 29 34 10 4 2 1 14 51 202

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 56 38 4 0 1 0 0 94 1 70
2018 Non-supervisor 45 35 9 8 2 0 0 81 10 152
2017 Supervisor 54 34 7 3 2 0 0 88 6 84
2017 Non-supervisor 44 32 10 8 4 1 0 78 12 190
2014 Supervisor 57 34 7 2 0 0 0 91 2 57
2014 Non-supervisor 45 34 11 5 3 0 0 80 9 202

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 62 32 4 3 0 0 0 93 3 71
2018 Non-supervisor 45 43 6 5 1 0 0 88 6 152
2017 Supervisor 52 34 6 6 1 0 0 86 8 84
2017 Non-supervisor 43 44 8 5 1 0 0 87 5 190
2014 Supervisor 47 50 3 0 0 0 0 97 0 57
2014 Non-supervisor 42 44 8 5 1 0 0 86 6 202

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 47 47 7 0 0 0 0 93 0 71
2018 Non-supervisor 33 46 16 4 1 1 0 79 5 152

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 30 60 9 1 0 0 0 90 1 71
2018 Non-supervisor 26 47 15 4 2 5 0 77 7 152
2017 Supervisor 36 56 7 1 0 0 0 92 1 84
2017 Non-supervisor 32 41 17 4 2 3 0 76 7 189
2014 Supervisor 43 44 11 2 0 0 0 87 2 57
2014 Non-supervisor 30 49 12 3 1 3 0 83 5 202

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 30 52 10 7 0 1 0 83 7 71
2018 Non-supervisor 27 51 13 4 2 3 0 80 6 150
2017 Supervisor 34 59 3 4 0 0 0 93 4 84
2017 Non-supervisor 28 52 11 6 1 1 0 81 7 189
2014 Supervisor 30 60 10 0 0 0 0 90 0 57
2014 Non-supervisor 28 47 14 5 1 4 0 79 7 202
2011 Supervisor 22 52 16 4 4 2 0 75 9 93
2011 Non-supervisor 24 44 18 8 3 3 0 70 12 248

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 40 47 10 3 0 0 0 88 3 71
2018 Non-supervisor 32 55 10 1 3 0 0 87 3 151
2017 Supervisor 40 42 11 4 3 0 0 82 6 83
2017 Non-supervisor 36 48 10 4 2 0 0 83 6 190
2014 Supervisor 46 45 5 2 2 0 0 91 4 57
2014 Non-supervisor 30 56 8 3 2 0 0 86 6 202
2011 Supervisor 19 45 19 9 6 1 0 66 15 93
2011 Non-supervisor 26 46 16 7 4 1 0 72 12 248
2008 Supervisor 30 55 8 5 2 0 0 85 7 84
2008 Non-supervisor 26 54 12 6 2 0 0 80 8 258

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 21 49 13 3 6 3 5 77 9 71
2018 Non-supervisor 17 41 18 11 4 6 2 63 16 151
2017 Supervisor 32 37 16 5 5 4 2 73 11 84
2017 Non-supervisor 31 27 15 12 8 4 3 63 21 190
2014 Supervisor 42 34 17 4 2 0 1 77 5 57
2014 Non-supervisor 25 29 17 9 9 5 7 61 20 202

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 33 37 13 10 4 3 0 72 15 70
2018 Non-supervisor 22 49 9 14 4 1 1 72 19 152
2017 Supervisor 44 40 13 4 0 0 0 84 4 84
2017 Non-supervisor 31 39 11 15 1 2 0 72 17 190
2014 Supervisor 42 45 5 7 0 0 0 88 7 57
2014 Non-supervisor 26 43 11 11 6 3 0 71 17 202
2011 Supervisor 38 46 7 4 1 3 0 87 6 94
2011 Non-supervisor 28 48 11 6 5 2 0 78 11 247
2008 Supervisor 38 48 6 6 2 0 0 86 8 84
2008 Non-supervisor 27 42 13 11 3 3 0 71 15 259

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 28 38 18 13 3 0 0 67 15 68
2018 Non-supervisor 17 44 27 9 2 2 0 62 11 151

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 18 22 25 9 8 13 6 49 20 71
2018 Non-supervisor 9 25 24 22 10 9 1 38 36 152
2017 Supervisor 15 23 26 12 4 10 11 47 20 84
2017 Non-supervisor 9 26 23 14 16 8 4 40 34 190
2014 Supervisor 11 28 14 21 7 12 7 48 34 57
2014 Non-supervisor 7 24 18 17 16 15 3 38 40 202
2011 Supervisor 6 30 18 18 13 12 2 43 36 93
2011 Non-supervisor 10 14 26 20 10 15 5 31 37 248

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 19 17 11 7 3 35 8 63 18 69
2018 Non-supervisor 7 16 23 4 3 40 8 45 12 152
2017 Supervisor 20 18 17 5 4 22 16 60 14 84
2017 Non-supervisor 9 21 17 5 6 34 8 51 19 189
2014 Supervisor 10 26 13 5 0 33 12 66 10 57
2014 Non-supervisor 8 13 17 5 5 40 13 43 21 202

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 25 48 12 8 1 4 1 78 10 69
2018 Non-supervisor 15 41 21 5 1 15 1 68 7 152
2017 Supervisor 35 41 11 9 0 4 1 79 9 84
2017 Non-supervisor 20 48 17 6 3 6 0 71 10 189
2014 Supervisor 21 42 21 6 0 12 0 70 6 57
2014 Non-supervisor 14 34 21 5 3 21 2 62 10 201
2011 Supervisor 25 52 14 4 1 3 0 80 6 91
2011 Non-supervisor 23 48 19 4 2 4 0 74 6 248

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 20 17 14 3 3 33 11 65 10 71
2018 Non-supervisor 7 18 22 3 3 42 6 48 10 151
2017 Supervisor 16 23 8 4 1 28 19 74 10 84
2017 Non-supervisor 12 20 19 4 4 36 6 55 12 190
2014 Supervisor 10 19 10 3 0 46 12 68 8 57
2014 Non-supervisor 9 14 17 3 0 44 12 53 9 202

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 25 50 12 6 1 4 1 79 8 71
2018 Non-supervisor 15 38 24 5 2 15 1 63 9 151
2017 Supervisor 29 44 11 5 0 8 2 82 5 84
2017 Non-supervisor 21 40 23 3 2 10 1 69 5 187
2014 Supervisor 25 30 23 2 0 19 1 69 2 57
2014 Non-supervisor 14 35 20 3 0 23 3 67 5 201
2011 Supervisor 30 45 12 4 2 7 0 81 6 94
2011 Non-supervisor 23 51 15 2 1 8 0 80 3 247
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 40 47 7 4 1 0 0 87 6 71
2018 Non-supervisor 52 29 10 4 2 1 1 83 6 152
2017 Supervisor 51 27 11 3 8 0 0 78 11 84
2017 Non-supervisor 43 30 12 7 6 2 0 75 13 190

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 21 47 20 9 1 1 0 69 10 71
2018 Non-supervisor 14 50 27 5 1 3 0 66 6 152
2017 Supervisor 25 53 19 1 1 0 0 78 3 84
2017 Non-supervisor 15 50 24 6 3 2 0 66 9 190

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 17 52 16 11 3 1 0 70 14 71
2018 Non-supervisor 17 43 23 12 4 1 0 60 16 151
2017 Supervisor 15 47 21 10 5 1 0 63 16 84
2017 Non-supervisor 12 47 15 18 6 2 0 60 24 189

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 27 40 15 6 9 0 4 70 15 70
2018 Non-supervisor 40 29 16 10 4 1 1 70 14 151
2017 Supervisor 39 29 17 7 2 1 5 72 10 84
2017 Non-supervisor 40 18 17 9 11 0 4 60 21 189

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 7 12 44 25 12 0 0 19 37 70
2018 Non-supervisor 14 24 36 17 9 0 0 38 26 152
2017 Supervisor 6 12 40 24 18 0 0 18 42 84
2017 Non-supervisor 14 35 29 16 6 0 0 49 22 190

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 7 12 37 36 8 0 0 19 44 70
2018 Non-supervisor 14 20 36 21 10 0 0 34 31 152
2017 Supervisor 11 17 39 20 12 1 0 28 32 84
2017 Non-supervisor 12 32 26 21 8 0 0 45 29 189

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 7 14 34 29 13 2 0 22 43 69
2018 Non-supervisor 13 24 27 20 13 1 1 38 34 151
2017 Supervisor 7 16 37 18 21 0 1 23 39 84
2017 Non-supervisor 23 24 25 21 7 0 0 47 28 188

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 14 29 39 10 8 0 0 43 18 70
2018 Non-supervisor 41 32 16 6 3 1 2 74 9 152
2017 Supervisor 18 21 32 17 8 0 4 41 26 83
2017 Non-supervisor 44 27 17 6 2 0 6 74 8 187

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 17 35 26 16 6 0 0 52 22 69
2018 Non-supervisor 28 27 27 10 7 1 1 55 17 150
2017 Supervisor 19 32 21 16 11 0 0 52 27 84
2017 Non-supervisor 26 32 22 13 7 0 1 58 19 189

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 16 33 36 12 3 0 0 49 15 70
2018 Non-supervisor 18 35 32 10 4 1 1 53 14 150
2017 Supervisor 23 27 33 13 2 0 1 51 16 84
2017 Non-supervisor 19 34 29 12 4 0 0 54 17 189

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 11 26 37 20 7 0 0 37 27 70
2018 Non-supervisor 13 24 38 16 9 0 1 37 25 150
2017 Supervisor 11 28 28 21 12 0 0 39 33 84
2017 Non-supervisor 18 27 31 15 8 0 0 45 23 190

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 18 41 16 15 10 0 0 59 24 70
2018 Non-supervisor 13 33 32 12 9 0 1 46 21 149
2017 Supervisor 23 31 22 22 2 0 0 54 25 84
2017 Non-supervisor 20 31 21 22 6 0 0 51 28 190

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 17 38 25 17 4 0 0 54 21 70
2018 Non-supervisor 26 29 23 14 8 1 0 55 22 150
2017 Supervisor 21 32 27 12 7 0 1 53 19 84
2017 Non-supervisor 20 37 20 14 7 1 1 58 21 190

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 54 20 14 4 7 0 0 75 12 70
2018 Non-supervisor 53 17 16 6 7 0 1 71 14 150
2017 Supervisor 60 19 14 4 1 0 1 81 5 83
2017 Non-supervisor 55 22 11 6 3 0 2 79 9 190

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 76 11 7 0 0 1 4 92 0 70
2018 Non-supervisor 68 18 7 0 4 0 4 89 4 150

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 82 8 6 3 0 0 1 91 3 70
2018 Non-supervisor 73 14 5 3 3 0 3 90 5 147
2017 Supervisor 74 6 1 6 7 1 5 85 13 83
2017 Non-supervisor 68 10 7 8 2 1 5 83 10 190

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 62 24 9 3 2 0 1 87 5 71
2018 Non-supervisor 54 25 14 5 2 0 0 79 7 148
2017 Supervisor 65 22 2 4 4 0 4 90 8 83
2017 Non-supervisor 53 25 11 9 0 0 2 79 9 190

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 56 24 11 3 4 0 1 82 7 70
2018 Non-supervisor 60 19 8 9 2 0 1 80 11 148
2017 Supervisor 52 21 10 6 7 0 5 77 13 83
2017 Non-supervisor 59 15 8 11 5 1 1 76 16 189

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 47 26 19 5 0 0 3 75 5 71
2018 Non-supervisor 58 3 3 2 1 1 33 92 4 148
2017 Supervisor 48 27 13 6 4 0 2 76 10 83
2017 Non-supervisor 52 3 1 3 0 0 41 93 4 189

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 78 17 3 1 0 0 1 96 1 70
2018 Non-supervisor 73 14 6 2 1 0 4 91 3 148
2017 Supervisor 74 15 6 1 0 0 4 93 1 83
2017 Non-supervisor 70 14 6 2 0 0 7 90 3 189

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 82 12 1 0 1 0 3 97 1 71
2018 Non-supervisor 61 13 9 10 4 0 5 77 14 147
2017 Supervisor 76 11 7 1 0 0 4 91 1 83
2017 Non-supervisor 59 10 8 9 9 0 4 73 18 190

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 64 18 7 6 0 0 6 86 6 71
2018 Non-supervisor 44 28 18 6 1 0 3 74 7 148
2017 Supervisor 58 26 10 2 0 0 4 87 2 83
2017 Non-supervisor 48 26 16 6 2 0 2 75 8 189

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 5 19 48 27 1 0 0 24 28 71
2018 Non-supervisor 11 25 50 11 4 0 0 36 14 152
2017 Supervisor 8 20 44 22 4 1 1 28 26 84
2017 Non-supervisor 10 28 42 16 4 0 0 38 20 190

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 3 23 41 25 9 0 0 34 25 71
2018 Non-supervisor 5 14 41 29 11 0 0 40 19 152
2017 Supervisor 1 24 40 22 12 0 0 34 26 84
2017 Non-supervisor 4 21 37 26 12 0 0 38 24 190
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 45 27 19 8 1 0 0 45 55 71
2018 Non-supervisor 45 28 16 3 7 0 1 46 54 152
2017 Supervisor 39 26 19 7 6 3 0 40 60 84
2017 Non-supervisor 47 20 14 7 8 2 1 49 51 190

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 16 39
2018 Non-supervisor 20 81
2017 Supervisor 20 49
2017 Non-supervisor 21 91

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 36 39
2018 Non-supervisor 32 81
2017 Supervisor 26 49
2017 Non-supervisor 37 91

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 32 39
2018 Non-supervisor 20 81
2017 Supervisor 19 49
2017 Non-supervisor 24 91

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 42 39
2018 Non-supervisor 32 81
2017 Supervisor 60 49
2017 Non-supervisor 39 91

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Supervisor 6 39
2018 Non-supervisor 15 81
2017 Supervisor 2 49
2017 Non-supervisor 10 91

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 26 39
2018 Non-supervisor 26 81

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Supervisor 26 39
2018 Non-supervisor 28 81
2017 Supervisor 34 49
2017 Non-supervisor 52 91

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Supervisor 7 57 10 12 6 8 39
2018 Non-supervisor 11 63 7 4 7 8 79
2017 Supervisor 14 69 10 2 5 0 49
2017 Non-supervisor 9 56 10 13 3 8 91

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 61 39 38
2018 Non-supervisor 72 28 80

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 63 10 8 5 4 0 11 81 10 69
2018 Non-supervisor 55 11 10 1 6 2 15 80 8 152

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 17 45 16 10 2 0 10 69 14 39
2018 Non-supervisor 38 31 10 9 5 1 5 74 15 80
2017 Supervisor 41 39 6 8 2 0 4 84 10 49
2017 Non-supervisor 33 27 13 13 8 1 4 64 23 92

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 2 3 16 17 5 10 47 12 50 39
2018 Non-supervisor 11 15 12 11 11 1 39 44 36 81
2017 Supervisor 2 8 6 4 10 6 64 33 47 49
2017 Non-supervisor 6 11 8 13 23 5 35 28 60 92
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