2018 Public Service Employee Survey Results by Theme for Courts Administration Service by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	43	14	13	0	0	73	13	15
2018	Security	33	46	14	7	0	0	79	7	14
2018	Legal services	48	36	8	4	4	0	84	8	117
2018	Administration and operations	41	42	8	5	4	1	84	9	126
2018	Human resources	40	44	13	0	3	0	84	3	31
2018	Financial management	26	49	24	0	0	0	76	0	15
2018	Information management	28	27	26	10	10	0	55	19	13
2018	Information technology	27	44	10	13	6	0	72	19	31
2018	Other services to the public	27	39	18	16	0	0	66	16	11
2018	None of the above	54	32	14	0	0	0	86	0	23
2017	Client contact centre	26	33	25	15	0	0	59	15	12
2017	Security	36	56	8	0	0	0	92	0	11
2017	Legal services	42	44	10	3	1	0	86	4	108
2017	Administration and operations	20	50	15	8	7	0	70	15	105
2017	Human resources	29	61	5	5	0	0	90	5	20
2017	Information technology	28	66	0	0	5	0	95	5	18
2017	None of the above	29	61	10	0	0	0	90	0	18
2014	Client contact centre	7	40	29	18	6	0	47	24	16
2014	Legal services	31	52	13	2	2	0	84	4	104
2014	Administration and operations	30	42	11	13	4	0	72	17	140
2014	Human resources	26	46	6	14	8	0	72	22	15
2014	Financial management	10	52	19	13	6	0	61	19	14
2014	Information management	0	66	25	0	9	0	66	9	12
2014	Information technology	27	23	23	18	9	0	50	27	22
2014	Other services to the public	49	27	24	0	0	0	76	0	17
2014	None of the above	23	41	17	9	10	0	64	18	34

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	37	35	0	0	0	0	65	0	14
2018	Security	40	27	6	5	22	0	0	67	27	14
2018	Legal services	44	32	7	8	7	2	0	78	15	116
2018	Administration and operations	44	33	8	7	6	0	2	78	14	125
2018	Human resources	29	42	12	6	9	3	0	73	14	32
2018	Financial management	51	31	7	11	0	0	0	82	11	15
2018	Information management	32	33	16	10	10	0	0	65	19	13
2018	Information technology	33	24	12	21	9	0	0	57	31	32
2018	Other services to the public	9	45	9	16	21	0	0	54	37	11
2018	None of the above	43	39	0	3	15	0	0	82	18	22
2017	Client contact centre	18	31	27	7	17	0	0	49	24	12
2017	Security	16	45	30	8	0	0	0	62	8	11
2017	Legal services	43	26	13	13	5	0	0	69	19	108
2017	Administration and operations	27	39	13	10	11	0	0	66	21	106
2017	Human resources	39	36	10	5	10	0	0	76	15	20
2017	Information technology	29	49	0	11	11	0	0	78	22	18
2017	None of the above	34	40	21	0	5	0	0	74	5	18

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	41	14	5	0	0	0	81	5	15
2018	Security	83	12	5	0	0	0	0	95	0	14
2018	Legal services	65	25	3	2	3	2	0	92	5	116
2018	Administration and operations	62	29	3	2	2	0	1	92	5	124
2018	Human resources	41	43	10	3	3	0	0	84	6	32
2018	Financial management	57	22	21	0	0	0	0	79	0	14
2018	Information management	38	36	26	0	0	0	0	74	0	13
2018	Information technology	41	43	9	3	3	0	0	85	6	32
2018	Other services to the public	36	46	9	9	0	0	0	82	9	11
2018	None of the above	73	17	9	0	0	0	0	91	0	22
2017	Client contact centre	33	42	9	15	0	0	0	75	15	12
2017	Security	47	45	0	0	0	0	8	100	0	11
2017	Legal services	73	21	5	1	0	0	0	94	1	107
2017	Administration and operations	50	39	7	2	3	0	0	89	5	106
2017	Human resources	56	39	0	5	0	0	0	95	5	20
2017	Information technology	62	38	0	0	0	0	0	100	0	18
2017	None of the above	57	32	5	5	0	0	0	89	5	18
2014	Client contact centre	44	32	24	0	0	0	0	76	0	16
2014	Legal services	64	32	4	0	0	0	0	96	0	104
2014	Administration and operations	64	28	6	1	1	0	0	92	1	140
2014	Human resources	52	26	14	8	0	0	0	78	8	15
2014	Financial management	61	6	6	26	0	0	0	68	26	14
2014	Information management	43	38	0	19	0	0	0	81	19	12
2014	Information technology	64	18	18	0	0	0	0	82	0	22
2014	Other services to the public	82	18	0	0	0	0	0	100	0	17
2014	None of the above	55	20	18	0	3	0	3	78	3	34

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	51	23	11	15	0	0	0	74	15	14
2018	Security	61	27	7	5	0	0	0	88	5	14
2018	Legal services	55	33	7	1	4	1	0	89	4	118
2018	Administration and operations	46	39	8	3	3	0	1	86	6	125
2018	Human resources	39	49	9	0	3	0	0	88	3	32
2018	Financial management	53	30	11	6	0	0	0	83	6	15
2018	Information management	38	27	16	0	19	0	0	65	19	13
2018	Information technology	26	46	9	12	6	0	0	73	18	32
2018	Other services to the public	27	45	19	9	0	0	0	72	9	11
2018	None of the above	62	33	0	0	5	0	0	95	5	22
2017	Client contact centre	25	45	22	9	0	0	0	69	9	12
2017	Security	36	48	8	0	0	0	8	91	0	11
2017	Legal services	52	38	6	3	2	0	0	90	4	107
2017	Administration and operations	33	46	10	5	5	0	1	80	10	106
2017	Human resources	39	56	5	0	0	0	0	95	0	20
2017	Information technology	39	55	0	0	5	0	0	95	5	18
2017	None of the above	55	40	4	0	0	0	0	96	0	18
2014	Client contact centre	20	26	31	11	11	0	0	47	23	16
2014	Legal services	38	55	4	1	2	0	0	93	3	104
2014	Administration and operations	38	39	13	9	1	0	0	77	10	140
2014	Human resources	44	28	20	8	0	0	0	72	8	15
2014	Financial management	10	52	13	19	6	0	0	61	26	14
2014	Information management	33	48	0	9	9	0	0	81	19	12
2014	Information technology	27	23	14	32	5	0	0	50	36	22
2014	Other services to the public	54	33	6	6	0	0	0	88	6	17
2014	None of the above	29	45	13	3	6	0	3	77	10	34

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	36	18	13	0	0	0	69	13	15
2018	Security	34	39	0	18	9	0	0	73	27	14
2018	Legal services	49	21	10	9	9	1	0	71	18	114
2018	Administration and operations	39	29	14	9	7	1	1	69	16	126
2018	Human resources	52	19	11	12	6	0	0	71	18	32
2018	Financial management	45	22	28	6	0	0	0	67	6	15
2018	Information management	35	25	21	0	19	0	0	59	19	13
2018	Information technology	23	25	30	15	6	0	0	48	22	32
2018	Other services to the public	27	27	7	30	9	0	0	54	39	11
2018	None of the above	51	19	16	6	9	0	0	70	14	23
2017	Client contact centre	15	34	33	0	18	0	0	49	18	12
2017	Security	16	16	50	9	0	0	8	36	9	11
2017	Legal services	33	30	16	11	7	3	0	65	19	108
2017	Administration and operations	20	27	28	16	8	0	0	47	25	106
2017	Human resources	40	26	24	5	0	5	0	69	5	20
2017	Information technology	12	44	16	27	0	0	0	56	27	18
2017	None of the above	37	24	12	12	11	0	5	64	24	17
2014	Client contact centre	7	19	43	13	13	5	0	27	27	16
2014	Legal services	20	37	23	12	6	2	1	59	18	104
2014	Administration and operations	23	32	25	13	7	0	0	54	20	140
2014	Human resources	22	38	26	8	6	0	0	60	14	15
2014	Financial management	10	35	23	6	26	0	0	45	32	14
2014	Information management	0	50	40	0	9	0	0	50	9	12
2014	Information technology	14	14	18	18	36	0	0	27	55	22
2014	Other services to the public	31	39	25	6	0	0	0	69	6	17
2014	None of the above	26	21	30	8	15	0	0	47	23	34

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	36	18	13	0	0	0	69	13	15
2018	Security	40	33	0	12	15	0	0	73	27	14
2018	Legal services	49	24	10	9	6	1	0	74	16	112
2018	Administration and operations	42	28	18	6	6	0	1	70	12	126
2018	Human resources	39	40	7	7	6	0	0	79	13	32
2018	Financial management	45	22	22	11	0	0	0	67	11	15
2018	Information management	35	25	21	0	19	0	0	59	19	13
2018	Information technology	15	36	31	15	3	0	0	51	18	32
2018	Other services to the public	27	27	7	30	9	0	0	54	39	11
2018	None of the above	51	17	18	6	9	0	0	68	14	23
2017	Client contact centre	16	33	33	0	18	0	0	49	18	12
2017	Security	27	36	20	9	0	0	8	69	9	11
2017	Legal services	34	36	15	8	6	1	0	71	14	108
2017	Administration and operations	24	32	22	15	6	0	1	57	21	106
2017	Human resources	45	31	10	5	5	5	0	80	10	20
2017	Information technology	18	55	5	22	0	0	0	73	22	18
2017	None of the above	35	29	16	5	11	0	4	66	16	18
2014	Client contact centre	0	33	36	13	13	5	0	35	27	16
2014	Legal services	21	44	18	9	6	1	1	66	15	104
2014	Administration and operations	22	35	20	13	9	1	0	58	22	140
2014	Human resources	28	26	32	14	0	0	0	54	14	15
2014	Financial management	10	29	23	13	26	0	0	39	39	14
2014	Information management	0	50	40	0	9	0	0	50	9	12
2014	Information technology	14	14	27	18	27	0	0	27	45	22
2014	Other services to the public	31	45	19	6	0	0	0	75	6	17
2014	None of the above	27	22	31	2	16	2	0	50	18	33

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	35	0	22	6	0	5	70	30	15
2018	Security	30	42	0	12	15	0	0	73	27	14
2018	Legal services	41	13	16	11	8	3	8	61	21	114
2018	Administration and operations	36	27	9	15	10	3	1	65	26	126
2018	Human resources	39	30	10	6	15	0	0	69	21	32
2018	Financial management	41	15	20	18	0	6	0	59	19	15
2018	Information management	19	19	31	12	19	0	0	38	31	13
2018	Information technology	16	26	18	12	18	9	0	47	33	32
2018	Other services to the public	27	21	25	0	27	0	0	48	27	11
2018	None of the above	47	24	7	4	10	6	3	77	16	23
2017	Client contact centre	14	35	9	7	18	18	0	60	30	12
2017	Security	38	16	8	18	11	0	8	60	31	11
2017	Legal services	29	22	14	9	9	9	8	61	21	108
2017	Administration and operations	23	25	21	21	6	4	0	50	28	106
2017	Human resources	40	10	31	15	5	0	0	49	20	20
2017	Information technology	7	33	38	11	5	5	0	42	17	18
2017	None of the above	23	22	12	0	22	0	21	56	28	18
2014	Client contact centre	14	7	25	24	19	5	6	23	49	16
2014	Legal services	23	30	17	14	7	7	2	58	23	104
2014	Administration and operations	27	22	17	15	14	5	0	52	30	140
2014	Human resources	34	26	12	14	14	0	0	60	28	15
2014	Financial management	19	19	10	32	19	0	0	39	52	14
2014	Information management	7	28	40	15	9	0	0	35	25	12
2014	Information technology	14	5	23	14	41	5	0	19	57	22
2014	Other services to the public	31	47	11	12	0	0	0	77	12	17
2014	None of the above	24	6	39	5	12	9	6	35	20	34

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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	29	11	8	0	0	0	81	8	15
2018	Security	30	42	0	5	13	9	0	80	20	14
2018	Legal services	54	26	10	2	1	3	3	86	4	116
2018	Administration and operations	50	29	8	2	6	4	1	83	9	125
2018	Human resources	52	29	10	0	6	3	0	83	6	32
2018	Financial management	72	9	12	6	0	0	0	82	6	15
2018	Information management	30	54	6	0	10	0	0	84	10	13
2018	Information technology	36	16	29	9	6	3	0	54	16	32
2018	Other services to the public	45	9	16	12	9	0	9	59	23	11
2018	None of the above	66	7	16	6	0	6	0	77	6	23
2017	Client contact centre	42	34	15	9	0	0	0	76	9	12
2017	Security	53	19	11	0	9	0	8	79	9	11
2017	Legal services	52	20	12	8	3	3	2	76	12	107
2017	Administration and operations	40	33	11	8	7	2	0	74	15	106
2017	Human resources	59	10	21	0	10	0	0	69	10	20
2017	Information technology	45	44	0	5	0	0	5	94	6	18
2017	None of the above	45	23	15	0	11	0	5	72	12	18
2014	Client contact centre	20	30	38	0	13	0	0	49	13	16
2014	Legal services	27	40	12	9	5	2	6	72	15	104
2014	Administration and operations	40	33	12	6	7	0	2	74	13	140
2014	Human resources	50	42	8	0	0	0	0	92	0	15
2014	Financial management	45	6	13	35	0	0	0	52	35	14
2014	Information management	23	42	0	34	0	0	0	66	34	12
2014	Information technology	14	27	18	23	14	5	0	43	38	22
2014	Other services to the public	54	21	12	6	6	0	0	75	12	17
2014	None of the above	27	30	18	6	13	3	3	61	20	34

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	57	31	7	0	5	0	0	88	5	14
2018	Security	36	30	15	5	13	0	0	67	18	14
2018	Legal services	51	28	9	3	4	2	3	83	8	115
2018	Administration and operations	48	30	8	5	5	2	2	81	10	125
2018	Human resources	60	24	10	0	6	0	0	84	6	32
2018	Financial management	72	9	12	6	0	0	0	82	6	15
2018	Information management	31	69	0	0	0	0	0	100	0	13
2018	Information technology	36	30	12	9	9	0	3	68	19	32
2018	Other services to the public	45	9	16	9	21	0	0	54	30	11
2018	None of the above	66	13	10	6	0	6	0	83	6	23
2017	Client contact centre	51	16	25	0	9	0	0	67	9	12
2017	Security	16	25	41	9	0	0	8	46	9	11
2017	Legal services	52	23	12	7	3	1	2	78	10	107
2017	Administration and operations	43	32	12	7	5	0	1	75	13	105
2017	Human resources	59	26	0	10	5	0	0	85	15	20
2017	Information technology	45	49	5	0	0	0	0	95	0	18
2017	None of the above	44	24	10	5	17	0	0	68	22	18
2014	Client contact centre	27	36	12	13	13	0	0	63	25	16
2014	Legal services	25	42	17	6	7	0	3	69	13	103
2014	Administration and operations	32	32	13	15	6	0	1	65	21	140
2014	Human resources	52	34	14	0	0	0	0	86	0	15
2014	Financial management	45	19	6	29	0	0	0	65	29	14
2014	Information management	25	33	16	16	9	0	0	58	26	12
2014	Information technology	14	36	9	23	18	0	0	50	41	22
2014	Other services to the public	48	33	6	6	6	0	0	81	12	17
2014	None of the above	25	30	18	9	13	0	5	58	23	34

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	29	14	0	5	0	0	81	5	15
2018	Security	42	30	5	0	22	0	0	73	22	14
2018	Legal services	53	28	11	3	3	1	1	83	7	116
2018	Administration and operations	58	20	11	4	5	1	1	79	10	124
2018	Human resources	62	26	6	0	6	0	0	88	6	32
2018	Financial management	71	10	19	0	0	0	0	81	0	14
2018	Information management	52	22	10	6	10	0	0	74	16	13
2018	Information technology	45	19	17	6	12	0	0	64	19	32
2018	Other services to the public	27	27	25	0	21	0	0	54	21	11
2018	None of the above	66	12	10	6	0	6	0	83	6	23
2017	Client contact centre	45	23	15	9	9	0	0	68	17	12
2017	Security	33	41	18	0	0	0	8	81	0	11
2017	Legal services	52	29	6	6	4	2	2	84	10	108
2017	Administration and operations	49	27	10	7	7	0	0	76	14	106
2017	Human resources	59	26	0	5	10	0	0	85	15	20
2017	Information technology	67	33	0	0	0	0	0	100	0	18
2017	None of the above	55	28	0	11	6	0	0	83	17	18
2014	Client contact centre	25	25	31	7	13	0	0	49	19	16
2014	Legal services	32	36	16	10	5	0	1	69	15	104
2014	Administration and operations	48	27	9	10	5	0	1	76	16	140
2014	Human resources	34	40	8	12	6	0	0	74	18	15
2014	Financial management	29	23	35	6	6	0	0	52	13	14
2014	Information management	43	14	9	25	9	0	0	56	34	12
2014	Information technology	14	36	14	9	18	9	0	55	30	22
2014	Other services to the public	52	29	6	12	0	0	0	81	12	17
2014	None of the above	32	22	33	6	3	0	3	56	10	34

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	27	22	14	5	0	0	59	19	15
2018	Security	25	33	15	21	6	0	0	58	27	14
2018	Legal services	47	23	8	6	5	11	1	79	12	117
2018	Administration and operations	32	33	16	5	7	5	2	70	13	126
2018	Human resources	28	53	3	3	3	10	0	90	6	32
2018	Financial management	39	49	6	6	0	0	0	89	6	15
2018	Information management	46	19	10	10	10	6	0	69	21	13
2018	Information technology	29	30	19	15	3	3	0	62	19	32
2018	Other services to the public	9	36	25	0	21	9	0	49	23	11
2018	None of the above	44	17	15	18	0	6	0	65	19	23
2017	Client contact centre	16	25	33	9	9	0	9	45	19	12
2017	Security	30	53	0	0	9	0	8	91	9	11
2017	Legal services	31	38	13	9	4	5	0	72	14	108
2017	Administration and operations	25	33	19	11	6	8	0	62	17	106
2017	Human resources	30	29	31	5	0	5	0	62	5	20
2017	Information technology	34	28	16	5	5	5	5	69	12	18
2017	None of the above	24	29	5	27	0	10	4	62	32	18
2014	Client contact centre	7	39	24	13	0	18	0	55	16	16
2014	Legal services	19	37	20	8	5	11	0	63	14	104
2014	Administration and operations	23	32	17	12	7	9	0	60	21	140
2014	Human resources	38	34	8	20	0	0	0	72	20	15
2014	Financial management	16	42	23	19	0	0	0	58	19	14
2014	Information management	16	39	17	27	0	0	0	56	27	12
2014	Information technology	23	14	14	23	23	5	0	38	48	22
2014	Other services to the public	30	35	24	4	6	0	0	65	11	17
2014	None of the above	18	12	33	16	6	12	2	35	27	33

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	29	20	8	11	0	0	61	19	15
2018	Security	25	36	12	12	15	0	0	61	27	14
2018	Legal services	42	25	12	7	7	8	0	72	15	116
2018	Administration and operations	30	32	15	10	9	2	2	65	20	124
2018	Human resources	25	37	13	8	3	13	0	72	13	32
2018	Financial management	49	27	18	0	6	0	0	76	6	14
2018	Information management	40	25	0	10	19	6	0	69	31	13
2018	Information technology	26	31	12	18	12	0	0	57	31	32
2018	Other services to the public	18	18	18	25	21	0	0	36	46	11
2018	None of the above	33	25	18	14	4	6	0	61	20	23
2017	Client contact centre	16	9	49	9	18	0	0	25	26	12
2017	Security	19	53	19	0	0	0	8	79	0	11
2017	Legal services	27	29	17	15	9	3	0	57	25	108
2017	Administration and operations	20	27	24	15	8	4	1	50	25	106
2017	Human resources	35	20	21	19	5	0	0	54	24	20
2017	Information technology	25	29	23	12	6	0	6	57	19	17
2017	None of the above	28	19	16	21	11	0	4	49	34	18
2014	Client contact centre	0	31	36	20	7	6	0	33	29	16
2014	Legal services	15	35	29	10	8	4	0	51	19	104
2014	Administration and operations	18	30	19	17	14	1	0	49	32	140
2014	Human resources	26	40	8	20	6	0	0	66	26	15
2014	Financial management	16	29	23	13	19	0	0	45	32	14
2014	Information management	19	30	26	25	0	0	0	49	25	12
2014	Information technology	18	9	18	27	27	0	0	27	55	22
2014	Other services to the public	12	41	18	23	6	0	0	53	29	17
2014	None of the above	21	18	24	10	13	9	6	46	27	33

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	38	24	12	7	0	0	58	18	14
2018	Security	25	36	6	13	20	0	0	61	33	14
2018	Legal services	36	21	13	11	10	10	0	63	23	117
2018	Administration and operations	20	31	19	11	12	4	2	54	25	126
2018	Human resources	17	37	13	14	9	10	0	60	25	32
2018	Financial management	34	44	11	11	0	0	0	78	11	15
2018	Information management	25	30	10	0	19	16	0	65	23	13
2018	Information technology	27	17	31	21	0	3	0	46	22	32
2018	Other services to the public	0	28	49	0	23	0	0	28	23	10
2018	None of the above	22	29	20	10	12	6	0	55	24	23
2017	Client contact centre	0	18	49	9	18	7	0	20	28	12
2017	Security	8	28	36	9	0	11	8	45	11	11
2017	Legal services	19	23	24	18	9	6	0	46	29	108
2017	Administration and operations	14	29	22	15	12	8	0	47	29	106
2017	Human resources	25	29	5	15	10	17	0	65	29	20
2017	Information technology	18	27	27	11	11	0	5	48	23	18
2017	None of the above	24	23	11	16	17	5	4	52	36	18
2014	Client contact centre	0	13	21	40	13	13	0	15	61	16
2014	Legal services	12	22	33	17	10	7	0	36	28	104
2014	Administration and operations	13	24	20	22	14	6	0	40	39	140
2014	Human resources	22	26	14	38	0	0	0	48	38	15
2014	Financial management	0	39	23	19	19	0	0	39	39	14
2014	Information management	19	7	49	25	0	0	0	26	25	12
2014	Information technology	9	9	23	23	32	5	0	19	57	22
2014	Other services to the public	6	35	30	11	12	6	0	44	24	17
2014	None of the above	15	13	21	19	15	15	2	33	42	33

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	43	28	5	6	0	0	61	11	15
2018	Security	25	36	12	5	22	0	0	61	27	14
2018	Legal services	31	25	15	11	10	8	0	61	22	117
2018	Administration and operations	18	43	13	10	14	1	2	63	24	126
2018	Human resources	17	39	6	22	6	10	0	63	30	32
2018	Financial management	39	27	22	6	6	0	0	67	11	15
2018	Information management	25	25	10	5	19	16	0	59	30	13
2018	Information technology	27	18	22	15	15	3	0	46	31	32
2018	Other services to the public	0	25	36	9	30	0	0	25	39	11
2018	None of the above	30	23	24	0	18	6	0	56	19	23
2017	Client contact centre	9	9	49	15	18	0	0	18	33	12
2017	Security	8	36	8	8	20	11	8	55	35	11
2017	Legal services	17	30	15	17	14	7	0	51	33	108
2017	Administration and operations	18	29	18	21	12	2	0	48	34	105
2017	Human resources	20	26	15	10	24	5	0	49	36	20
2017	Information technology	29	27	22	0	16	0	5	59	17	18
2017	None of the above	28	24	16	5	22	0	4	55	29	18
2014	Client contact centre	0	20	41	26	7	6	0	21	35	16
2014	Legal services	8	26	29	17	15	5	0	36	34	104
2014	Administration and operations	15	33	17	15	17	3	0	50	33	140
2014	Human resources	20	48	8	18	6	0	0	68	24	15
2014	Financial management	0	29	19	39	13	0	0	29	52	14
2014	Information management	26	25	15	34	0	0	0	50	34	12
2014	Information technology	9	14	23	32	18	5	0	24	52	22
2014	Other services to the public	18	34	18	17	12	0	0	53	29	17
2014	None of the above	12	13	28	22	20	2	2	26	44	32

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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	41	20	5	0	0	0	75	5	15
2018	Security	30	27	15	5	22	0	0	58	27	14
2018	Legal services	34	33	10	9	8	2	3	71	18	117
2018	Administration and operations	41	32	10	10	5	0	1	74	16	126
2018	Human resources	29	37	17	14	0	3	0	68	14	32
2018	Financial management	52	30	6	12	0	0	0	82	12	15
2018	Information management	37	5	32	16	10	0	0	43	26	13
2018	Information technology	24	42	12	12	9	0	0	66	21	32
2018	Other services to the public	9	27	9	34	21	0	0	36	55	11
2018	None of the above	49	16	10	15	10	0	0	65	25	23
2017	Client contact centre	9	33	32	26	0	0	0	42	26	12
2017	Security	16	47	36	0	0	0	0	64	0	11
2017	Legal services	36	31	14	12	6	1	0	68	18	108
2017	Administration and operations	22	37	18	17	7	0	0	59	24	106
2017	Human resources	44	36	10	0	10	0	0	81	10	20
2017	Information technology	18	55	16	11	0	0	0	73	11	18
2017	None of the above	45	29	15	5	5	0	0	74	11	18
2014	Client contact centre	7	27	29	17	19	0	0	34	37	16
2014	Legal services	21	40	14	15	9	0	1	61	25	104
2014	Administration and operations	26	37	9	15	14	0	0	62	29	140
2014	Human resources	22	44	14	12	0	8	0	72	13	15
2014	Financial management	16	26	19	19	19	0	0	42	39	14
2014	Information management	0	52	14	25	9	0	0	52	34	12
2014	Information technology	14	36	23	14	14	0	0	50	27	22
2014	Other services to the public	49	27	6	12	6	0	0	76	18	17
2014	None of the above	22	31	18	12	17	0	0	53	29	33

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	33	20	13	0	0	67	13	15
2018	Security	25	39	9	21	6	0	63	27	14
2018	Legal services	41	37	14	4	4	0	79	8	117
2018	Administration and operations	40	43	10	6	1	1	83	7	126
2018	Human resources	23	50	15	6	6	0	74	11	32
2018	Financial management	32	35	33	0	0	0	67	0	15
2018	Information management	26	52	6	6	10	0	78	16	13
2018	Information technology	15	42	15	16	12	0	57	28	32
2018	Other services to the public	27	36	9	7	21	0	63	28	11
2018	None of the above	54	39	4	3	0	0	93	3	23
2017	Client contact centre	25	39	28	0	0	9	70	0	12
2017	Security	28	36	36	0	0	0	64	0	11
2017	Legal services	38	39	14	8	2	0	77	10	108
2017	Administration and operations	29	45	17	6	3	0	74	9	106
2017	Human resources	35	34	10	12	10	0	69	21	20
2017	Information technology	23	44	22	11	0	0	67	11	18
2017	None of the above	40	28	10	16	5	0	68	22	18

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	29	9	34	14	0	0	43	48	15
2018	Security	21	22	20	0	25	12	0	49	28	14
2018	Legal services	22	14	11	10	11	29	3	52	32	115
2018	Administration and operations	16	21	17	20	16	9	1	41	40	126
2018	Human resources	11	32	18	9	6	21	3	57	20	31
2018	Financial management	27	21	15	21	0	11	6	57	25	15
2018	Information management	11	16	6	28	19	19	0	33	59	13
2018	Information technology	3	8	18	28	21	18	3	14	63	32
2018	Other services to the public	0	18	16	39	18	0	9	20	62	11
2018	None of the above	25	13	7	16	16	18	6	50	41	23
2017	Client contact centre	7	9	25	26	17	0	16	19	52	12
2017	Security	8	25	16	0	11	11	28	55	18	11
2017	Legal services	6	15	16	21	14	25	3	30	48	108
2017	Administration and operations	9	22	17	23	20	10	0	34	47	106
2017	Human resources	20	29	5	26	0	15	5	61	33	20
2017	Information technology	12	5	16	17	27	11	11	23	56	18
2017	None of the above	10	23	0	5	17	28	17	60	40	18
2014	Client contact centre	0	5	31	32	20	0	13	6	59	16
2014	Legal services	12	18	13	18	22	13	3	36	48	104
2014	Administration and operations	13	17	18	19	19	9	4	35	44	139
2014	Human resources	28	46	8	6	0	6	6	84	7	15
2014	Financial management	23	26	6	29	16	0	0	48	45	14
2014	Information management	7	23	43	27	0	0	0	30	27	12
2014	Information technology	9	14	23	14	36	5	0	24	52	22
2014	Other services to the public	24	15	12	12	31	6	0	41	46	17
2014	None of the above	9	18	27	6	24	15	0	32	36	34

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	45	51	0	0	5	0	0	95	5	15
2018	Security	36	30	6	12	15	0	0	67	27	14
2018	Legal services	38	35	8	5	5	5	5	80	11	116
2018	Administration and operations	49	30	6	6	6	2	1	81	13	125
2018	Human resources	45	29	21	3	3	0	0	73	6	32
2018	Financial management	57	21	7	6	0	0	9	86	6	15
2018	Information management	40	34	16	0	10	0	0	74	10	13
2018	Information technology	30	24	22	17	6	0	0	55	23	32
2018	Other services to the public	36	18	9	9	28	0	0	54	37	11
2018	None of the above	63	15	11	6	6	0	0	77	11	23
2017	Client contact centre	26	23	26	15	0	0	9	54	17	12
2017	Security	36	38	0	9	9	0	8	81	19	11
2017	Legal services	38	34	13	8	4	1	2	74	13	107
2017	Administration and operations	35	33	13	12	6	0	1	68	18	106
2017	Human resources	44	29	17	5	5	0	0	74	10	20
2017	Information technology	45	38	11	0	0	0	5	88	0	18
2017	None of the above	27	39	4	5	18	0	5	70	25	18
2014	Client contact centre	20	49	5	13	13	0	0	69	26	16
2014	Legal services	27	32	17	12	8	0	4	62	21	104
2014	Administration and operations	36	35	9	12	7	0	1	71	19	140
2014	Human resources	38	34	14	6	0	0	8	78	6	15
2014	Financial management	32	23	6	32	6	0	0	55	39	14
2014	Information management	7	59	0	25	9	0	0	66	34	12
2014	Information technology	9	41	14	18	18	0	0	50	36	22
2014	Other services to the public	46	29	18	6	0	0	0	75	6	17
2014	None of the above	20	37	24	6	13	0	0	57	19	34

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Legal services	54	22	7	10	0	0	7	81	11	18
2018	Administration and operations	22	42	17	12	7	0	0	64	19	28
2018	Information technology	0	29	0	41	0	20	10	41	59	10
2017	Legal services	38	47	11	0	5	0	0	85	5	18
2017	Administration and operations	17	65	10	3	0	4	0	86	4	27
2017	Human resources	40	40	0	0	0	10	10	100	0	10
2014	Legal services	42	36	11	5	6	0	0	78	11	16
2014	Administration and operations	31	40	5	13	7	0	3	73	21	36

Job fit and development

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	31	0	27	0	0	73	27	15
2018	Security	21	37	12	19	11	0	58	30	14
2018	Legal services	39	40	6	8	8	0	79	15	116
2018	Administration and operations	30	45	7	10	4	2	78	15	124
2018	Human resources	16	52	10	9	10	3	69	20	32
2018	Financial management	54	26	6	15	0	0	79	15	15
2018	Information management	26	49	0	6	19	0	74	26	13
2018	Information technology	12	36	24	15	13	0	48	28	32
2018	Other services to the public	9	63	9	19	0	0	72	19	11
2018	None of the above	39	36	14	6	6	0	74	11	23
2017	Client contact centre	18	43	26	14	0	0	61	14	12
2017	Security	25	38	8	19	9	0	64	28	11
2017	Legal services	42	30	14	8	6	1	73	14	108
2017	Administration and operations	26	46	13	12	3	0	72	15	106
2017	Human resources	29	25	10	21	15	0	54	36	20
2017	Information technology	7	50	16	5	22	0	56	27	18
2017	None of the above	34	22	0	26	18	0	56	44	18
2014	Client contact centre	0	25	26	31	18	0	25	49	16
2014	Legal services	15	45	22	12	6	1	61	17	104
2014	Administration and operations	23	30	17	18	11	0	54	29	139
2014	Human resources	16	6	14	44	20	0	22	64	15
2014	Financial management	10	26	23	13	29	0	35	42	14
2014	Information management	28	7	15	33	16	0	35	50	12
2014	Information technology	9	14	5	9	64	0	23	73	22
2014	Other services to the public	19	51	12	12	6	0	70	18	17
2014	None of the above	30	19	24	18	9	0	49	27	34

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	21	26	13	0	0	0	61	13	15
2018	Security	46	49	5	0	0	0	0	95	0	14
2018	Legal services	58	24	10	4	4	0	0	82	8	117
2018	Administration and operations	36	40	13	7	5	0	1	76	11	126
2018	Human resources	40	30	20	5	6	0	0	69	11	31
2018	Financial management	47	29	9	15	0	0	0	76	15	15
2018	Information management	28	15	10	21	26	0	0	43	47	13
2018	Information technology	32	34	18	9	6	0	0	67	15	32
2018	Other services to the public	45	9	25	21	0	0	0	54	21	11
2018	None of the above	54	36	6	4	0	0	0	90	4	23
2017	Client contact centre	24	45	9	15	7	0	0	69	22	12
2017	Security	47	36	17	0	0	0	0	83	0	11
2017	Legal services	53	32	8	7	1	0	0	85	8	108
2017	Administration and operations	24	41	16	12	6	1	0	66	18	106
2017	Human resources	39	39	5	5	12	0	0	78	17	20
2017	Information technology	51	38	5	0	5	0	0	89	5	18
2017	None of the above	40	48	6	5	0	0	0	89	5	18
2014	Client contact centre	6	52	24	0	18	0	0	58	18	16
2014	Legal services	41	44	11	2	2	0	0	85	4	104
2014	Administration and operations	34	34	18	7	7	0	0	68	14	140
2014	Human resources	44	28	12	0	16	0	0	72	16	15
2014	Financial management	23	65	6	6	0	0	0	87	6	14
2014	Information management	25	49	0	26	0	0	0	74	26	12
2014	Information technology	59	18	14	9	0	0	0	77	9	22
2014	Other services to the public	49	33	6	0	12	0	0	82	12	17
2014	None of the above	25	36	22	6	3	3	3	66	10	34

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	55	19	6	13	8	0	0	73	21	15
2018	Security	46	49	5	0	0	0	0	95	0	14
2018	Legal services	61	26	5	5	3	0	0	87	8	117
2018	Administration and operations	45	36	9	6	2	0	1	82	8	125
2018	Human resources	46	27	9	15	3	0	0	73	18	32
2018	Financial management	37	63	0	0	0	0	0	100	0	15
2018	Information management	38	15	29	18	0	0	0	53	18	13
2018	Information technology	44	28	9	15	3	0	0	73	18	32
2018	Other services to the public	18	34	18	30	0	0	0	52	30	11
2018	None of the above	65	30	4	0	0	0	0	96	0	23
2017	Client contact centre	15	69	9	0	7	0	0	84	7	12
2017	Security	45	47	8	0	0	0	0	92	0	11
2017	Legal services	56	30	7	7	1	0	0	86	8	108
2017	Administration and operations	29	52	7	9	3	0	0	81	12	106
2017	Human resources	44	29	20	7	0	0	0	74	7	20
2017	Information technology	54	35	12	0	0	0	0	88	0	17
2017	None of the above	46	43	0	5	5	0	0	89	11	18
2014	Client contact centre	25	45	13	0	16	0	0	70	16	16
2014	Legal services	44	45	6	0	5	0	0	89	5	104
2014	Administration and operations	39	36	11	8	4	0	1	76	13	140
2014	Human resources	50	30	20	0	0	0	0	80	0	15
2014	Financial management	23	61	6	0	10	0	0	84	10	14
2014	Information management	18	34	15	23	9	0	0	52	33	12
2014	Information technology	50	32	14	5	0	0	0	82	5	22
2014	Other services to the public	51	37	0	0	12	0	0	88	12	17
2014	None of the above	34	36	14	9	3	3	0	73	13	34

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	19	36	12	0	6	0	48	13	15
2018	Security	25	36	17	9	13	0	0	61	22	14
2018	Legal services	30	26	14	11	12	5	2	60	25	117
2018	Administration and operations	25	30	17	10	14	2	1	57	25	125
2018	Human resources	17	38	21	24	0	0	0	55	24	32
2018	Financial management	37	28	15	5	6	0	9	72	12	15
2018	Information management	25	12	22	10	10	21	0	47	25	13
2018	Information technology	6	23	22	21	24	3	0	30	47	32
2018	Other services to the public	18	43	0	18	12	9	0	67	33	11
2018	None of the above	17	42	16	15	4	6	0	63	20	23
2017	Client contact centre	7	34	33	9	18	0	0	41	26	12
2017	Security	36	27	8	11	9	0	8	70	21	11
2017	Legal services	21	35	15	13	10	5	0	59	24	107
2017	Administration and operations	21	26	27	12	11	3	0	48	24	106
2017	Human resources	54	0	21	15	10	0	0	54	24	20
2017	Information technology	23	27	22	11	11	5	0	54	23	18
2017	None of the above	11	24	23	27	11	0	4	36	39	18
2014	Client contact centre	6	20	25	19	23	6	0	28	45	16
2014	Legal services	11	16	25	18	24	4	1	29	45	104
2014	Administration and operations	13	17	24	18	22	4	1	32	42	140
2014	Human resources	22	20	6	12	34	0	6	45	49	15
2014	Financial management	0	6	0	65	29	0	0	6	94	14
2014	Information management	19	0	31	33	16	0	0	19	50	12
2014	Information technology	5	9	18	27	36	5	0	14	67	22
2014	Other services to the public	12	24	47	17	0	0	0	36	17	17
2014	None of the above	6	16	31	22	22	3	0	23	45	34

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	13	38	12	19	0	0	31	31	15
2018	Security	27	30	15	9	18	0	0	58	27	14
2018	Legal services	16	18	5	18	23	5	17	43	51	117
2018	Administration and operations	22	26	15	15	18	3	1	50	35	126
2018	Human resources	22	33	8	15	17	5	0	58	34	32
2018	Financial management	36	22	19	23	0	0	0	58	23	15
2018	Information management	35	12	12	16	19	0	5	50	37	13
2018	Information technology	15	15	6	19	41	3	0	31	62	32
2018	Other services to the public	18	18	0	34	30	0	0	36	64	11
2018	None of the above	22	31	3	13	17	6	9	61	35	23
2017	Client contact centre	0	18	31	15	35	0	0	18	51	12
2017	Security	16	45	0	22	9	0	8	67	33	11
2017	Legal services	15	18	11	17	21	5	12	40	46	108
2017	Administration and operations	12	17	27	19	18	4	3	31	40	106
2017	Human resources	15	15	10	20	36	5	0	31	59	20
2017	Information technology	18	27	11	22	16	0	5	48	40	18
2017	None of the above	4	18	11	4	23	5	33	36	45	18
2014	Client contact centre	7	13	33	18	29	0	0	19	47	16
2014	Legal services	8	9	22	16	32	5	8	20	55	104
2014	Administration and operations	14	15	20	19	25	3	5	31	47	140
2014	Human resources	6	22	14	18	40	0	0	28	58	15
2014	Financial management	0	13	6	42	29	10	0	14	79	14
2014	Information management	9	16	0	36	32	0	7	27	73	12
2014	Information technology	9	23	14	9	45	0	0	32	55	22
2014	Other services to the public	18	23	24	19	12	0	4	43	32	17
2014	None of the above	6	9	15	14	39	6	11	18	64	34

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	34	14	22	0	0	0	64	22	15
2018	Security	52	30	5	7	6	0	0	82	13	14
2018	Legal services	41	24	12	9	9	4	1	69	19	118
2018	Administration and operations	33	36	10	11	10	0	1	69	21	126
2018	Human resources	29	50	10	3	6	3	0	81	9	32
2018	Financial management	47	38	15	0	0	0	0	85	0	15
2018	Information management	16	58	6	0	19	0	0	74	19	13
2018	Information technology	36	37	9	12	6	0	0	72	19	32
2018	Other services to the public	16	48	0	9	27	0	0	64	36	11
2018	None of the above	41	24	20	10	6	0	0	64	16	22
2017	Client contact centre	9	51	0	15	24	0	0	61	39	12
2017	Security	8	73	0	11	0	0	8	88	12	11
2017	Legal services	35	32	15	13	5	0	0	67	18	107
2017	Administration and operations	25	45	18	7	5	1	0	70	12	106
2017	Human resources	44	34	10	7	5	0	0	79	12	20
2017	Information technology	51	39	11	0	0	0	0	89	0	18
2017	None of the above	28	29	26	11	5	0	0	58	16	18
2014	Client contact centre	0	38	26	30	7	0	0	38	36	16
2014	Legal services	18	38	22	13	8	2	0	57	21	104
2014	Administration and operations	21	38	14	14	12	1	0	60	26	140
2014	Human resources	46	28	6	14	6	0	0	74	20	15
2014	Financial management	10	48	10	26	6	0	0	58	32	14
2014	Information management	9	42	25	24	0	0	0	51	24	12
2014	Information technology	14	32	14	18	23	0	0	45	41	22
2014	Other services to the public	12	41	30	17	0	0	0	53	17	17
2014	None of the above	12	21	39	9	18	0	0	34	28	34

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	23	28	21	0	0	0	51	21	14
2018	Security	58	15	0	21	6	0	0	73	27	14
2018	Legal services	38	30	9	7	11	3	1	71	20	117
2018	Administration and operations	39	30	15	8	7	0	2	69	15	125
2018	Human resources	42	33	16	6	3	0	0	75	9	32
2018	Financial management	32	52	9	7	0	0	0	84	7	15
2018	Information management	26	37	18	10	10	0	0	63	19	13
2018	Information technology	41	28	19	6	6	0	0	69	12	31
2018	Other services to the public	36	28	0	18	18	0	0	64	36	11
2018	None of the above	50	30	10	0	10	0	0	80	10	22
2017	Client contact centre	9	51	7	24	9	0	0	61	32	12
2017	Security	34	30	19	9	0	0	8	70	9	11
2017	Legal services	40	28	16	11	3	1	0	69	15	107
2017	Administration and operations	30	32	15	12	10	1	0	62	23	106
2017	Human resources	49	31	5	15	0	0	0	80	15	20
2017	Information technology	62	22	5	11	0	0	0	84	11	18
2017	None of the above	28	39	16	5	11	0	0	67	16	18
2014	Client contact centre	13	45	6	29	7	0	0	58	36	16
2014	Legal services	20	39	22	9	7	2	2	61	16	104
2014	Administration and operations	31	32	14	13	9	0	1	64	23	140
2014	Human resources	40	28	14	12	6	0	0	68	18	15
2014	Financial management	29	45	0	26	0	0	0	74	26	14
2014	Information management	9	41	33	7	9	0	0	51	16	12
2014	Information technology	23	23	23	23	9	0	0	45	32	22
2014	Other services to the public	18	47	23	0	12	0	0	65	12	17
2014	None of the above	21	25	27	15	13	0	0	46	28	34

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	55	12	0	0	0	0	88	0	15
2018	Security	46	21	13	14	6	0	0	67	20	14
2018	Legal services	40	37	7	5	8	3	0	79	14	118
2018	Administration and operations	45	30	12	6	6	0	1	76	12	126
2018	Human resources	32	39	12	9	9	0	0	71	17	32
2018	Financial management	56	26	0	12	6	0	0	82	18	15
2018	Information management	26	43	6	5	19	0	0	69	25	13
2018	Information technology	24	48	15	9	3	0	0	73	12	32
2018	Other services to the public	18	27	9	37	9	0	0	45	46	11
2018	None of the above	47	38	5	0	10	0	0	85	10	22
2017	Client contact centre	18	31	18	15	17	0	0	49	32	12
2017	Security	25	47	20	0	0	0	8	79	0	11
2017	Legal services	34	40	11	10	4	0	1	75	14	107
2017	Administration and operations	31	39	19	7	4	0	0	71	10	106
2017	Human resources	44	31	10	5	10	0	0	76	15	20
2017	Information technology	51	38	5	0	0	0	5	94	0	18
2017	None of the above	38	41	4	16	0	0	0	79	16	18
2014	Client contact centre	6	45	23	19	7	0	0	51	26	16
2014	Legal services	24	42	21	8	5	0	0	66	13	104
2014	Administration and operations	26	34	17	12	10	0	1	61	22	140
2014	Human resources	14	60	26	0	0	0	0	74	0	15
2014	Financial management	16	35	16	26	6	0	0	52	32	14
2014	Information management	7	61	14	18	0	0	0	68	18	12
2014	Information technology	23	23	18	32	5	0	0	45	36	22
2014	Other services to the public	30	29	29	12	0	0	0	59	12	17
2014	None of the above	24	26	23	13	13	0	0	51	26	34

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	43	20	14	5	0	0	61	19	15
2018	Security	36	27	9	14	13	0	0	63	27	14
2018	Legal services	34	29	16	5	10	4	2	68	16	116
2018	Administration and operations	27	35	22	10	3	4	1	64	13	126
2018	Human resources	30	49	10	7	3	0	0	79	10	32
2018	Financial management	41	35	12	0	6	6	0	81	6	15
2018	Information management	35	30	16	0	19	0	0	65	19	13
2018	Information technology	32	34	22	9	3	0	0	66	12	32
2018	Other services to the public	18	34	12	27	9	0	0	52	36	11
2018	None of the above	32	16	29	4	6	9	3	55	11	23
2017	Client contact centre	0	50	32	0	18	0	0	50	18	12
2017	Security	8	53	22	9	0	0	8	67	9	11
2017	Legal services	20	32	22	8	7	11	0	59	17	108
2017	Administration and operations	14	34	24	12	10	6	0	51	23	105
2017	Human resources	34	39	10	10	0	7	0	79	10	20
2017	Information technology	23	55	22	0	0	0	0	78	0	18
2017	None of the above	22	29	18	0	16	10	4	60	19	18

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	41	0	13	6	0	0	81	19	15
2018	Security	15	58	7	5	15	0	0	73	20	14
2018	Legal services	45	37	8	5	4	1	0	83	9	117
2018	Administration and operations	54	24	8	7	5	1	1	80	13	126
2018	Human resources	44	38	7	0	8	3	0	84	8	32
2018	Financial management	61	15	12	11	0	0	0	76	11	15
2018	Information management	27	47	16	0	10	0	0	74	10	13
2018	Information technology	54	22	12	6	3	0	3	78	9	32
2018	Other services to the public	27	30	27	7	9	0	0	57	16	11
2018	None of the above	47	29	4	0	14	0	6	81	14	23
2017	Client contact centre	31	42	9	0	17	0	0	74	17	12
2017	Security	34	47	11	0	9	0	0	80	9	11
2017	Legal services	43	32	9	10	4	1	1	76	14	108
2017	Administration and operations	42	27	18	8	5	0	0	69	13	106
2017	Human resources	69	20	0	12	0	0	0	88	12	20
2017	Information technology	45	44	5	0	5	0	0	89	5	18
2017	None of the above	29	37	11	11	11	0	0	67	22	18
2014	Client contact centre	13	38	36	7	6	0	0	51	13	16
2014	Legal services	25	33	28	7	3	4	1	61	10	104
2014	Administration and operations	35	30	15	12	5	0	2	67	18	140
2014	Human resources	32	40	28	0	0	0	0	72	0	15
2014	Financial management	19	29	13	26	13	0	0	48	39	14
2014	Information management	51	31	18	0	0	0	0	82	0	12
2014	Information technology	18	18	23	9	32	0	0	36	41	22
2014	Other services to the public	30	41	18	11	0	0	0	72	11	17
2014	None of the above	27	29	21	9	8	3	3	60	18	34

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	58	14	28	0	0	0	0	72	0	15
2018	Security	30	36	5	13	15	0	0	67	28	14
2018	Legal services	34	33	18	7	6	1	1	68	14	118
2018	Administration and operations	40	37	14	6	2	1	1	79	7	126
2018	Human resources	6	40	15	23	14	3	0	47	38	31
2018	Financial management	11	60	6	18	6	0	0	71	24	15
2018	Information management	72	12	10	6	0	0	0	84	6	13
2018	Information technology	15	33	24	12	10	0	6	51	23	32
2018	Other services to the public	18	48	27	7	0	0	0	66	7	11
2018	None of the above	55	23	0	17	4	0	0	78	22	23
2017	Client contact centre	51	24	18	0	7	0	0	75	7	12
2017	Security	30	16	8	45	0	0	0	47	45	11
2017	Legal services	42	32	16	4	6	0	1	75	9	107
2017	Administration and operations	35	44	15	1	3	0	1	80	4	106
2017	Human resources	5	39	31	25	0	0	0	44	25	20
2017	Information technology	29	27	11	17	11	0	5	60	29	18
2017	None of the above	50	23	11	5	5	7	0	77	11	18
2014	Client contact centre	46	23	19	7	6	0	0	68	13	16
2014	Legal services	36	36	19	6	2	0	0	72	9	104
2014	Administration and operations	31	34	23	9	3	0	1	65	12	139
2014	Human resources	22	24	18	18	18	0	0	46	36	15
2014	Financial management	10	23	35	6	26	0	0	32	32	14
2014	Information management	44	23	25	0	8	0	0	67	8	12
2014	Information technology	27	32	18	5	18	0	0	59	23	22
2014	Other services to the public	55	23	6	10	6	0	0	78	16	17
2014	None of the above	45	34	14	0	7	0	0	79	7	34

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Client contact centre	41	48	11	15
2018	Security	37	42	20	14
2018	Legal services	43	26	32	116
2018	Administration and operations	26	45	29	126
2018	Human resources	34	33	33	32
2018	Financial management	51	24	26	15
2018	Information management	43	32	26	13
2018	Information technology	45	25	29	32
2018	Other services to the public	30	18	52	11
2018	None of the above	17	57	26	23
2017	Client contact centre	24	31	45	12
2017	Security	26	47	27	11
2017	Legal services	35	33	32	108
2017	Administration and operations	38	25	37	106
2017	Human resources	51	25	25	20
2017	Information technology	22	34	44	18
2017	None of the above	47	37	16	18
2014	Client contact centre	29	13	57	16
2014	Legal services	29	40	31	104
2014	Administration and operations	26	35	38	140
2014	Human resources	66	22	12	15
2014	Financial management	42	16	42	14
2014	Information management	39	19	42	12
2014	Information technology	41	23	36	22
2014	Other services to the public	29	49	23	17
2014	None of the above	28	28	44	34

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Legal services	7	4	27	1	59	2	48
2018	Administration and operations	18	6	51	7	18	0	33
2018	Human resources	0	8	55	0	14	23	10
2018	Information technology	7	14	60	0	13	7	15
2017	Legal services	12	8	26	0	51	3	35
2017	Administration and operations	21	14	45	3	10	7	38
2017	Human resources	10	19	58	0	0	13	10
2014	Legal services	26	18	28	3	9999	24	31
2014	Administration and operations	14	8	53	14	9999	10	37
2014	Human resources	0	12	76	0	9999	12	10
2014	None of the above	23	12	37	8	9999	19	10

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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	57	11	0	0	0	0	89	0	15
2018	Security	55	34	11	0	0	0	0	89	0	14
2018	Legal services	61	28	5	2	3	1	0	90	5	118
2018	Administration and operations	52	36	7	2	0	1	1	90	2	126
2018	Human resources	45	50	0	5	0	0	0	95	5	32
2018	Financial management	43	42	15	0	0	0	0	85	0	15
2018	Information management	40	35	16	0	10	0	0	74	10	13
2018	Information technology	42	48	10	0	0	0	0	90	0	32
2018	Other services to the public	25	66	9	0	0	0	0	91	0	11
2018	None of the above	67	24	9	0	0	0	0	91	0	22
2017	Client contact centre	24	58	9	9	0	0	0	82	9	12
2017	Security	36	47	9	8	0	0	0	83	8	11
2017	Legal services	55	36	5	4	0	0	0	92	4	108
2017	Administration and operations	38	45	9	5	3	0	0	83	8	106
2017	Human resources	59	31	5	5	0	0	0	90	5	20
2017	Information technology	40	55	5	0	0	0	0	95	0	18
2017	None of the above	39	41	15	0	5	0	0	80	5	18
2014	Client contact centre	7	51	29	0	7	7	0	62	7	16
2014	Legal services	36	40	16	6	2	1	0	76	8	104
2014	Administration and operations	45	38	9	5	3	0	0	83	8	140
2014	Human resources	52	20	14	6	0	0	8	78	6	15
2014	Financial management	29	42	10	13	6	0	0	71	19	14
2014	Information management	27	57	15	0	0	0	0	85	0	12
2014	Information technology	36	27	18	9	5	5	0	67	14	22
2014	Other services to the public	67	28	0	4	0	0	0	96	4	17
2014	None of the above	39	23	23	6	6	0	3	64	12	34

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	54	28	0	0	0	0	72	0	14
2018	Security	25	42	11	9	13	0	0	67	22	14
2018	Legal services	40	30	21	4	5	1	0	70	9	117
2018	Administration and operations	27	38	19	6	6	2	1	67	13	126
2018	Human resources	31	55	6	3	6	0	0	86	8	32
2018	Financial management	33	41	11	6	0	0	9	82	6	15
2018	Information management	25	19	32	5	19	0	0	43	25	13
2018	Information technology	26	42	16	9	6	0	0	69	15	32
2018	Other services to the public	18	43	27	0	12	0	0	61	12	11
2018	None of the above	26	42	22	10	0	0	0	68	10	23
2017	Client contact centre	9	44	15	15	9	7	0	57	26	12
2017	Security	19	53	11	9	0	0	8	79	9	11
2017	Legal services	28	37	19	7	5	3	0	68	12	108
2017	Administration and operations	24	44	14	13	5	0	0	69	17	106
2017	Human resources	35	36	10	15	5	0	0	71	20	20
2017	Information technology	29	33	22	16	0	0	0	61	16	18
2017	None of the above	16	46	23	11	0	0	4	64	11	18
2014	Client contact centre	13	27	41	13	7	0	0	40	19	16
2014	Legal services	19	33	36	4	4	2	1	54	9	103
2014	Administration and operations	25	40	19	11	3	1	1	66	15	140
2014	Human resources	26	52	16	0	6	0	0	78	6	15
2014	Financial management	13	45	23	6	13	0	0	58	19	14
2014	Information management	9	32	24	25	9	0	0	42	34	12
2014	Information technology	14	23	27	14	23	0	0	36	36	22
2014	Other services to the public	24	31	41	4	0	0	0	54	4	17
2014	None of the above	15	32	35	3	10	5	0	50	14	34

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	13	35	26	6	0	0	33	33	15
2018	Security	16	36	21	27	0	0	0	27	52	14
2018	Legal services	8	15	18	26	24	5	4	54	26	117
2018	Administration and operations	7	15	32	21	20	2	4	44	23	126
2018	Human resources	25	35	26	8	3	0	3	11	62	32
2018	Financial management	6	32	33	15	15	0	0	30	37	15
2018	Information management	6	16	42	27	10	0	0	36	22	13
2018	Information technology	16	41	21	13	9	0	0	23	57	31
2018	Other services to the public	7	45	30	0	18	0	0	18	52	11
2018	None of the above	4	23	31	14	14	9	6	33	31	23
2017	Client contact centre	9	25	26	25	0	0	15	30	39	12
2017	Security	29	27	16	19	0	0	8	21	61	11
2017	Legal services	5	17	27	22	19	2	7	45	25	108
2017	Administration and operations	7	13	42	24	8	3	3	34	22	106
2017	Human resources	26	20	49	5	0	0	0	5	46	20
2017	Information technology	33	22	40	5	0	0	0	5	55	18
2017	None of the above	15	21	17	24	22	0	0	46	36	18
2014	Client contact centre	30	43	13	7	0	0	7	7	79	16
2014	Legal services	4	14	38	25	11	1	7	39	19	104
2014	Administration and operations	7	26	38	13	10	2	3	25	35	140
2014	Human resources	26	26	48	0	0	0	0	0	52	15
2014	Financial management	32	39	29	0	0	0	0	0	71	14
2014	Information management	0	57	43	0	0	0	0	0	57	12
2014	Information technology	55	23	14	5	5	0	0	9	77	22
2014	Other services to the public	6	9	30	24	24	6	0	52	16	17
2014	None of the above	9	11	36	16	17	2	9	37	23	34

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	8	31	19	16	18	0	8	37	42	15
2018	Security	8	26	30	20	17	0	0	36	34	13
2018	Legal services	6	13	17	25	26	7	5	59	22	117
2018	Administration and operations	3	17	27	25	23	2	4	51	21	125
2018	Human resources	25	10	38	6	8	7	6	16	40	32
2018	Financial management	6	18	17	33	26	0	0	59	24	14
2018	Information management	10	26	21	6	37	0	0	43	35	13
2018	Information technology	9	19	36	22	12	3	0	35	28	32
2018	Other services to the public	21	27	25	9	18	0	0	27	48	11
2018	None of the above	9	14	18	26	14	9	9	49	29	23
2017	Client contact centre	17	23	35	9	0	0	16	11	48	12
2017	Security	20	34	30	8	0	0	8	9	58	11
2017	Legal services	9	14	22	20	25	4	6	50	25	108
2017	Administration and operations	7	18	30	26	10	2	6	40	27	106
2017	Human resources	15	5	49	10	10	12	0	23	22	20
2017	Information technology	6	29	47	6	0	6	6	7	40	17
2017	None of the above	5	31	12	23	22	6	0	48	39	18
2014	Client contact centre	24	43	6	7	0	13	7	8	84	16
2014	Legal services	7	18	23	27	9	3	12	43	30	103
2014	Administration and operations	11	20	30	16	14	4	5	33	34	140
2014	Human resources	12	0	38	32	12	0	6	47	13	15
2014	Financial management	29	26	32	13	0	0	0	13	55	14
2014	Information management	26	25	32	18	0	0	0	18	50	12
2014	Information technology	50	9	18	18	0	0	5	19	62	22
2014	Other services to the public	13	9	30	24	18	6	0	45	23	17
2014	None of the above	10	9	38	8	21	8	6	34	22	34

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	0	22	31	19	13	0	15	38	25	14
2018	Security	31	29	17	13	10	0	0	23	60	13
2018	Legal services	3	13	19	20	33	6	6	59	19	115
2018	Administration and operations	7	17	25	17	22	5	7	44	28	126
2018	Human resources	14	17	26	25	5	0	14	35	36	32
2018	Financial management	11	22	6	28	28	0	6	59	35	15
2018	Information management	15	6	38	21	10	10	0	34	24	13
2018	Information technology	6	29	34	13	15	0	3	28	37	32
2018	Other services to the public	9	18	30	25	9	0	9	38	30	11
2018	None of the above	12	6	11	32	12	23	6	60	24	23
2017	Client contact centre	0	31	18	35	0	0	15	42	37	12
2017	Security	9	36	28	11	0	0	16	13	53	11
2017	Legal services	5	14	21	22	28	1	9	56	21	108
2017	Administration and operations	5	24	32	23	9	0	8	35	31	106
2017	Human resources	25	19	21	15	15	0	5	31	46	20
2017	Information technology	12	17	30	18	6	6	12	29	35	17
2017	None of the above	22	10	10	17	23	6	13	49	39	18
2014	Client contact centre	44	36	7	7	0	0	7	7	85	16
2014	Legal services	7	17	21	29	12	2	12	48	28	104
2014	Administration and operations	13	21	26	19	12	4	5	34	37	139
2014	Human resources	38	26	22	0	14	0	0	14	64	15
2014	Financial management	35	13	32	19	0	0	0	19	48	14
2014	Information management	30	16	17	27	9	0	0	37	46	12
2014	Information technology	14	27	32	23	0	5	0	24	43	22
2014	Other services to the public	11	16	18	18	24	6	6	49	31	17
2014	None of the above	13	16	29	3	20	5	16	29	35	34

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	0	30	23	28	18	0	0	47	30	15
2018	Security	8	12	50	20	10	0	0	30	20	13
2018	Legal services	1	11	23	24	32	6	4	61	13	117
2018	Administration and operations	3	6	28	32	27	1	3	61	9	124
2018	Human resources	9	19	40	16	13	0	3	30	28	32
2018	Financial management	12	11	6	32	39	0	0	71	24	15
2018	Information management	0	16	12	41	31	0	0	72	16	13
2018	Information technology	12	22	25	23	18	0	0	41	34	32
2018	Other services to the public	7	18	27	21	18	9	0	42	28	11
2018	None of the above	7	17	9	35	20	11	0	62	28	23
2017	Client contact centre	9	7	9	51	9	0	15	71	18	12
2017	Security	9	20	25	19	11	0	16	36	34	11
2017	Legal services	1	6	26	35	27	0	5	66	7	107
2017	Administration and operations	8	10	34	32	12	0	5	46	18	105
2017	Human resources	25	17	39	5	15	0	0	20	41	20
2017	Information technology	12	18	47	11	6	0	6	18	31	17
2017	None of the above	11	15	11	29	24	4	6	59	28	18
2014	Client contact centre	19	18	25	31	0	0	7	34	40	16
2014	Legal services	6	11	26	37	13	2	6	54	18	103
2014	Administration and operations	6	16	24	29	20	1	4	52	23	138
2014	Human resources	6	24	48	14	8	0	0	22	30	15
2014	Financial management	13	26	52	0	10	0	0	10	39	14
2014	Information management	7	17	25	41	9	0	0	51	24	12
2014	Information technology	48	24	0	19	10	0	0	29	71	21
2014	Other services to the public	0	11	17	42	24	6	0	71	11	17
2014	None of the above	11	3	36	23	18	2	7	45	16	34

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	6	33	13	20	20	8	0	44	42	15
2018	Security	10	37	23	23	7	0	0	30	47	13
2018	Legal services	12	13	23	17	21	7	8	44	29	117
2018	Administration and operations	14	17	27	16	19	2	4	37	33	124
2018	Human resources	38	23	19	12	6	0	3	19	62	32
2018	Financial management	6	29	21	26	19	0	0	45	34	15
2018	Information management	26	6	31	15	16	0	6	33	34	13
2018	Information technology	24	32	14	18	9	0	3	28	58	32
2018	Other services to the public	36	18	16	12	18	0	0	30	54	11
2018	None of the above	14	26	4	21	20	9	6	48	47	23
2017	Client contact centre	24	22	54	0	0	0	0	0	46	12
2017	Security	26	41	8	8	8	0	8	18	73	11
2017	Legal services	15	19	25	13	21	2	5	36	36	108
2017	Administration and operations	16	35	25	13	5	1	5	20	54	106
2017	Human resources	29	24	21	10	10	5	0	21	57	20
2017	Information technology	35	35	17	6	6	0	0	12	71	17
2017	None of the above	20	11	14	24	19	0	11	49	35	18
2014	Client contact centre	38	37	12	7	0	0	7	7	80	16
2014	Legal services	19	23	21	21	8	1	9	31	46	104
2014	Administration and operations	25	24	23	12	11	2	3	24	52	140
2014	Human resources	36	12	36	8	8	0	0	16	48	15
2014	Financial management	42	29	19	10	0	0	0	10	71	14
2014	Information management	33	50	9	0	0	0	7	0	90	12
2014	Information technology	55	18	9	18	0	0	0	18	73	22
2014	Other services to the public	12	39	24	6	12	6	0	20	55	17
2014	None of the above	21	8	27	23	15	2	3	41	31	34

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	14	55	21	4	6	0	0	11	69	15
2018	Security	10	7	43	13	27	0	0	40	17	13
2018	Legal services	11	15	14	24	23	3	10	54	30	117
2018	Administration and operations	11	18	30	15	18	3	4	36	31	126
2018	Human resources	15	33	40	10	3	0	0	13	48	32
2018	Financial management	11	11	39	21	19	0	0	39	22	15
2018	Information management	19	19	19	5	18	10	10	29	47	13
2018	Information technology	3	24	31	23	6	9	3	34	31	32
2018	None of the above	4	10	26	35	16	9	0	56	15	22
2017	Client contact centre	9	22	18	42	0	9	0	47	34	12
2017	Security	17	8	39	16	11	0	8	30	27	11
2017	Legal services	13	14	20	12	26	8	7	45	31	107
2017	Administration and operations	18	18	32	18	9	1	4	29	38	106
2017	Human resources	20	29	24	12	10	5	0	23	52	20
2017	Information technology	6	24	18	29	6	0	18	43	36	17
2017	None of the above	6	28	12	23	14	11	6	45	41	17
2014	Client contact centre	35	13	25	7	0	7	13	8	61	16
2014	Legal services	9	15	19	23	11	2	20	45	31	104
2014	Administration and operations	4	21	25	24	13	5	6	43	29	139
2014	Human resources	6	30	20	30	8	0	6	41	38	15
2014	Financial management	16	13	65	6	0	0	0	6	29	14
2014	Information management	50	23	9	18	0	0	0	18	73	12
2014	Information technology	23	23	18	27	5	0	5	33	48	22
2014	Other services to the public	6	12	27	24	18	6	6	48	21	17
2014	None of the above	15	18	35	9	18	0	6	28	35	34

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	0	22	23	34	20	0	0	55	22	15
2018	Security	19	21	27	17	7	10	0	26	44	13
2018	Legal services	4	15	25	20	21	6	9	49	22	114
2018	Administration and operations	7	17	28	24	17	2	5	44	26	126
2018	Human resources	12	25	31	16	9	5	3	26	40	31
2018	Financial management	18	21	11	26	24	0	0	51	39	15
2018	Information management	15	10	22	22	21	10	0	48	27	13
2018	Information technology	3	35	22	18	15	0	6	36	41	32
2018	Other services to the public	18	9	46	9	9	9	0	20	30	11
2018	None of the above	0	21	17	21	16	19	6	50	27	23
2017	Client contact centre	9	24	25	0	18	9	15	24	43	12
2017	Security	9	11	42	30	0	0	8	33	21	11
2017	Legal services	10	17	23	18	23	3	6	45	30	108
2017	Administration and operations	13	17	32	21	9	4	5	33	33	106
2017	Human resources	25	19	15	29	5	7	0	37	47	20
2017	Information technology	12	24	35	12	18	0	0	30	35	17
2017	None of the above	16	15	5	16	24	11	13	52	41	18
2014	Client contact centre	26	34	13	20	0	0	7	21	65	16
2014	Legal services	10	16	33	15	5	6	15	25	34	104
2014	Administration and operations	13	22	28	13	13	4	5	29	39	140
2014	Human resources	12	32	34	6	16	0	0	22	44	15
2014	Financial management	26	16	35	23	0	0	0	23	42	14
2014	Information management	18	34	30	0	10	0	8	11	57	11
2014	Information technology	9	14	27	36	5	5	5	45	25	22
2014	Other services to the public	4	29	24	24	12	6	0	39	35	17
2014	None of the above	13	22	33	14	12	0	6	28	37	34

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	35	12	5	8	0	0	75	13	15
2018	Security	34	27	9	14	15	0	0	61	30	14
2018	Legal services	59	23	6	3	6	2	1	85	9	116
2018	Administration and operations	45	30	7	13	5	0	1	75	18	124
2018	Human resources	71	22	7	0	0	0	0	93	0	32
2018	Financial management	65	30	6	0	0	0	0	94	0	15
2018	Information management	36	42	6	0	10	6	0	83	10	13
2018	Information technology	42	25	12	12	9	0	0	67	21	32
2018	Other services to the public	27	27	9	16	12	9	0	59	31	11
2018	None of the above	51	17	19	12	0	0	0	68	12	23
2017	Client contact centre	31	35	7	9	9	0	9	74	19	12
2017	Security	25	25	19	11	11	0	8	55	24	11
2017	Legal services	38	35	11	8	7	1	0	74	15	108
2017	Administration and operations	39	33	13	8	7	0	0	72	15	105
2017	Human resources	69	26	5	0	0	0	0	95	0	20
2017	Information technology	45	44	0	0	11	0	0	89	11	18
2017	None of the above	40	38	5	11	0	0	4	82	12	18
2014	Client contact centre	22	38	20	13	7	0	0	60	20	16
2014	Legal services	27	39	7	9	10	7	1	71	21	104
2014	Administration and operations	41	25	9	10	13	1	1	67	23	140
2014	Human resources	66	20	6	0	8	0	0	86	8	15
2014	Financial management	23	55	13	10	0	0	0	77	10	14
2014	Information management	42	40	18	0	0	0	0	82	0	12
2014	Information technology	23	32	5	18	18	5	0	57	38	22
2014	Other services to the public	52	17	6	12	13	0	0	69	25	17
2014	None of the above	39	27	8	9	13	0	3	68	23	34

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	51	21	0	0	0	0	79	0	15
2018	Security	27	47	6	11	9	0	0	74	20	14
2018	Legal services	59	31	4	3	2	0	0	91	5	116
2018	Administration and operations	50	33	7	7	3	0	1	84	9	126
2018	Human resources	61	22	7	5	0	5	0	87	5	32
2018	Financial management	69	31	0	0	0	0	0	100	0	15
2018	Information management	36	22	16	16	10	0	0	58	26	13
2018	Information technology	40	34	14	6	6	0	0	74	12	31
2018	Other services to the public	27	36	16	0	21	0	0	63	21	11
2018	None of the above	40	42	9	4	6	0	0	82	9	23
2017	Client contact centre	31	51	0	0	9	0	9	91	9	12
2017	Security	25	17	27	11	0	11	8	52	14	11
2017	Legal services	31	52	8	8	1	1	0	84	9	108
2017	Administration and operations	35	42	13	7	4	0	0	76	11	106
2017	Human resources	59	36	0	5	0	0	0	95	5	20
2017	Information technology	51	22	17	5	5	0	0	73	11	18
2017	None of the above	36	43	0	11	6	0	4	82	18	18
2014	Client contact centre	29	39	20	13	0	0	0	67	13	16
2014	Legal services	27	46	14	10	3	0	0	73	13	104
2014	Administration and operations	34	37	11	12	6	0	0	71	18	139
2014	Human resources	70	22	8	0	0	0	0	92	0	15
2014	Financial management	35	48	0	16	0	0	0	84	16	14
2014	Information management	14	59	19	8	0	0	0	73	8	12
2014	Information technology	18	45	9	5	23	0	0	64	27	22
2014	Other services to the public	42	33	6	6	13	0	0	75	19	17
2014	None of the above	38	31	19	0	12	0	0	69	12	34

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	21	33	6	0	0	0	61	6	15
2018	Security	33	53	5	9	0	0	0	86	9	14
2018	Legal services	56	32	7	1	2	2	0	89	4	117
2018	Administration and operations	44	34	8	3	6	2	3	82	9	126
2018	Human resources	59	38	0	3	0	0	0	97	3	32
2018	Financial management	41	41	12	6	0	0	0	82	6	15
2018	Information management	46	28	0	16	10	0	0	74	26	13
2018	Information technology	42	33	12	9	0	3	0	78	10	32
2018	Other services to the public	27	48	7	0	9	9	0	82	10	11
2018	None of the above	38	29	28	0	6	0	0	67	6	23

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	27	11	6	8	0	0	75	14	15
2018	Security	30	42	11	7	9	0	0	73	16	14
2018	Legal services	47	28	11	3	3	7	1	81	6	114
2018	Administration and operations	45	27	16	5	3	2	1	75	8	125
2018	Human resources	42	51	8	0	0	0	0	92	0	32
2018	Financial management	63	31	6	0	0	0	0	94	0	15
2018	Information management	47	37	6	10	0	0	0	84	10	13
2018	Information technology	48	15	22	0	0	15	0	74	0	32
2018	Other services to the public	43	30	9	18	0	0	0	73	18	11
2018	None of the above	46	30	13	6	0	6	0	80	6	23
2017	Client contact centre	25	51	25	0	0	0	0	75	0	12
2017	Security	34	19	28	0	11	0	8	58	12	11
2017	Legal services	38	27	17	4	4	10	0	72	9	108
2017	Administration and operations	37	36	13	6	4	4	0	76	10	106
2017	Human resources	49	36	15	0	0	0	0	85	0	20
2017	Information technology	50	39	0	0	0	11	0	100	0	18
2017	None of the above	27	40	17	0	5	7	4	75	6	18
2014	Client contact centre	0	64	24	5	0	7	0	69	5	16
2014	Legal services	31	37	16	5	5	2	3	72	11	104
2014	Administration and operations	40	35	15	1	5	5	0	78	7	140
2014	Human resources	28	66	6	0	0	0	0	94	0	15
2014	Financial management	16	65	13	6	0	0	0	81	6	14
2014	Information management	33	42	15	0	9	0	0	75	9	12
2014	Information technology	41	18	27	9	0	5	0	62	10	22
2014	Other services to the public	55	9	25	6	0	0	6	67	6	17
2014	None of the above	21	38	17	7	10	8	0	64	18	34

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	27	11	14	0	0	0	75	14	15
2018	Security	30	36	17	16	0	0	0	67	16	14
2018	Legal services	41	38	8	3	4	5	0	84	8	114
2018	Administration and operations	45	35	11	5	3	1	1	81	8	126
2018	Human resources	52	41	8	0	0	0	0	92	0	32
2018	Financial management	63	31	6	0	0	0	0	94	0	15
2018	Information management	47	27	16	10	0	0	0	74	10	13
2018	Information technology	51	37	12	0	0	0	0	88	0	32
2018	Other services to the public	43	30	9	18	0	0	0	73	18	11
2018	None of the above	46	29	21	4	0	0	0	75	4	23
2017	Client contact centre	25	51	15	0	0	9	0	83	0	12
2017	Security	16	47	17	11	0	0	8	70	12	11
2017	Legal services	33	43	11	4	5	4	0	78	10	108
2017	Administration and operations	26	42	16	9	4	3	0	71	13	105
2017	Human resources	54	31	15	0	0	0	0	85	0	20
2017	Information technology	50	39	5	0	0	5	0	94	0	18
2017	None of the above	27	46	5	0	16	0	4	77	17	18
2014	Client contact centre	6	63	31	0	0	0	0	69	0	16
2014	Legal services	26	43	20	2	5	3	1	72	7	104
2014	Administration and operations	36	43	10	8	3	1	0	79	11	140
2014	Human resources	40	46	6	8	0	0	0	86	8	15
2014	Financial management	16	58	13	13	0	0	0	74	13	14
2014	Information management	16	52	22	0	9	0	0	69	9	12
2014	Information technology	41	23	14	14	5	5	0	67	19	22
2014	Other services to the public	60	15	19	6	0	0	0	75	6	17
2014	None of the above	29	41	15	9	7	0	0	70	15	34

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	41	0	14	5	0	0	81	19	15
2018	Security	46	27	5	22	0	0	0	73	22	14
2018	Legal services	59	32	5	2	3	0	0	90	5	112
2018	Administration and operations	57	29	6	4	3	0	1	87	7	124
2018	Human resources	66	31	0	0	3	0	0	97	3	32
2018	Financial management	61	28	11	0	0	0	0	89	0	15
2018	Information management	46	25	19	0	10	0	0	71	10	13
2018	Information technology	50	34	9	3	3	0	0	85	6	32
2018	Other services to the public	61	21	9	0	9	0	0	82	9	11
2018	None of the above	60	26	8	6	0	0	0	86	6	22
2017	Client contact centre	33	25	15	17	0	9	0	64	19	12
2017	Security	34	49	9	0	0	0	8	91	0	11
2017	Legal services	49	37	7	4	3	0	0	86	8	108
2017	Administration and operations	42	38	11	5	4	0	0	80	9	106
2017	Human resources	52	38	0	5	5	0	0	90	10	19
2017	Information technology	50	33	16	0	0	0	0	84	0	18
2017	None of the above	46	33	5	5	5	0	4	83	11	18
2014	Client contact centre	19	50	24	0	6	0	0	70	6	16
2014	Legal services	37	42	11	5	4	1	0	80	9	103
2014	Administration and operations	46	37	8	5	4	0	0	83	9	140
2014	Human resources	58	34	0	8	0	0	0	92	8	15
2014	Financial management	23	45	19	13	0	0	0	68	13	14
2014	Information management	23	68	8	0	0	0	0	92	0	12
2014	Information technology	27	36	14	9	14	0	0	64	23	22
2014	Other services to the public	65	17	12	6	0	0	0	82	6	17
2014	None of the above	34	27	21	6	10	2	0	63	16	34

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	30	33	0	8	7	0	55	9	14
2018	Security	21	47	0	11	15	6	0	72	28	14
2018	Legal services	33	28	13	7	3	12	4	73	11	117
2018	Administration and operations	27	29	13	17	6	3	5	61	25	126
2018	Human resources	34	22	16	8	6	6	8	66	16	31
2018	Financial management	39	42	18	0	0	0	0	82	0	14
2018	Information management	11	16	12	22	19	19	0	33	52	13
2018	Information technology	17	22	25	12	12	3	9	44	27	32
2018	Other services to the public	18	9	25	18	21	9	0	30	42	11
2018	None of the above	38	8	20	4	10	11	9	57	17	23
2017	Client contact centre	7	29	19	18	9	0	17	44	33	11
2017	Security	25	9	38	0	20	0	8	37	21	11
2017	Legal services	17	28	17	15	9	9	5	53	28	108
2017	Administration and operations	19	31	23	14	8	3	2	53	23	106
2017	Human resources	44	39	5	7	0	5	0	88	7	20
2017	Information technology	23	28	27	0	11	0	11	57	12	18
2017	None of the above	11	27	10	17	11	0	23	50	37	18
2014	Client contact centre	11	18	32	6	26	0	7	31	35	16
2014	Legal services	20	27	17	13	13	7	4	52	29	104
2014	Administration and operations	24	27	22	12	11	3	2	53	24	139
2014	Human resources	46	28	14	0	0	0	12	84	0	15
2014	Financial management	26	26	6	23	6	0	13	59	33	14
2014	Information management	16	57	26	0	0	0	0	74	0	12
2014	Information technology	9	14	36	18	18	0	5	24	38	22
2014	Other services to the public	29	18	29	12	12	0	0	47	25	17
2014	None of the above	15	34	21	12	15	3	0	50	28	34

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	39	49	5	8	0	0	0	87	8	15
2018	Security	25	33	19	5	13	6	0	61	19	14
2018	Legal services	50	34	6	3	4	2	1	87	7	117
2018	Administration and operations	36	33	17	5	6	1	3	72	11	126
2018	Human resources	54	29	11	3	3	0	0	83	6	32
2018	Financial management	33	47	11	0	9	0	0	80	9	15
2018	Information management	25	43	6	10	10	6	0	73	21	13
2018	Information technology	29	19	21	6	12	6	6	55	21	32
2018	Other services to the public	18	52	0	30	0	0	0	70	30	11
2018	None of the above	38	33	21	4	0	4	0	74	4	23
2017	Client contact centre	22	51	9	9	9	0	0	73	18	12
2017	Security	36	16	31	0	0	9	8	63	0	11
2017	Legal services	44	30	10	8	4	4	0	76	13	108
2017	Administration and operations	31	40	14	8	2	3	1	75	10	106
2017	Human resources	59	26	5	10	0	0	0	85	10	20
2017	Information technology	36	35	11	0	6	12	0	81	7	17
2017	None of the above	37	30	17	6	0	6	5	75	7	17
2014	Client contact centre	13	18	32	24	0	0	14	35	28	16
2014	Legal services	24	40	14	6	9	7	0	69	16	103
2014	Administration and operations	36	35	16	9	2	3	1	73	11	140
2014	Human resources	74	20	0	6	0	0	0	94	6	15
2014	Financial management	45	26	23	6	0	0	0	71	6	14
2014	Information management	7	77	16	0	0	0	0	84	0	12
2014	Information technology	14	45	14	5	18	5	0	62	24	22
2014	Other services to the public	46	23	30	0	0	0	0	70	0	17
2014	None of the above	26	38	15	12	7	3	0	66	19	34

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	41	17	16	0	0	0	67	16	15
2018	Security	30	36	11	9	13	0	0	67	22	14
2018	Legal services	41	33	16	7	2	0	0	74	9	117
2018	Administration and operations	30	32	23	5	6	1	3	65	12	126
2018	Human resources	45	35	11	6	3	0	0	80	9	31
2018	Financial management	33	41	11	6	0	0	9	82	6	15
2018	Information management	19	40	21	10	10	0	0	59	19	13
2018	Information technology	23	27	28	9	6	6	0	54	16	32
2018	Other services to the public	18	36	25	21	0	0	0	54	21	11
2018	None of the above	32	47	16	0	0	4	0	83	0	23

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	19	21	12	14	16	0	44	31	15
2018	Security	21	21	30	5	22	0	0	42	27	14
2018	Legal services	24	21	13	11	11	15	6	57	27	117
2018	Administration and operations	27	22	17	10	12	6	6	56	25	126
2018	Human resources	23	22	12	9	8	18	8	62	22	31
2018	Financial management	36	22	26	6	0	11	0	64	6	15
2018	Information management	35	24	6	19	10	6	0	62	31	13
2018	Information technology	18	19	16	19	9	13	6	45	35	31
2018	Other services to the public	9	18	9	37	18	9	0	30	60	11
2018	None of the above	32	20	18	0	17	9	3	60	20	23
2017	Client contact centre	9	49	0	18	9	16	0	69	31	12
2017	Security	34	27	0	0	20	11	8	76	24	11
2017	Legal services	17	22	12	11	13	22	3	52	32	108
2017	Administration and operations	13	18	26	15	11	15	3	37	31	106
2017	Human resources	30	20	15	10	0	21	5	67	13	20
2017	Information technology	18	22	27	5	11	5	11	48	19	18
2017	None of the above	13	16	5	27	16	13	10	38	55	18
2014	Client contact centre	13	14	40	10	18	6	0	28	30	16
2014	Legal services	13	26	16	16	18	11	1	44	38	104
2014	Administration and operations	17	20	22	14	15	8	5	42	33	140
2014	Human resources	34	18	6	20	0	22	0	67	26	15
2014	Financial management	16	6	13	52	0	13	0	26	59	14
2014	Information management	0	18	56	26	0	0	0	18	26	12
2014	Information technology	5	9	27	9	32	9	9	17	50	22
2014	Other services to the public	18	12	35	12	0	18	4	39	16	17
2014	None of the above	12	18	19	9	21	13	8	38	38	34

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	14	86	117
2018	Administration and operations	13	87	126
2018	Financial management	0	100	15
2018	Information technology	15	85	32

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Legal services	30	18
2018	Administration and operations	42	17

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Legal services	73	18
2018	Administration and operations	69	17

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	18
2018	Administration and operations	0	17

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	35	17

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	18

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Legal services	39	18
2018	Administration and operations	40	17

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Legal services	38	18
2018	Administration and operations	39	17

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Legal services	26	18
2018	Administration and operations	35	17

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Legal services	47	18
2018	Administration and operations	58	17

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	34	17

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Legal services	36	18
2018	Administration and operations	57	17

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Legal services	32	18
2018	Administration and operations	30	17

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	18
2018	Administration and operations	0	17

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Legal services	32	18
2018	Administration and operations	47	17

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Legal services	28	18
2018	Administration and operations	32	17

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Legal services	37	18
2018	Administration and operations	40	17

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Legal services	32	18

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	18
2018	Administration and operations	0	17

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	18

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	18
2018	Administration and operations	0	17

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	18
2018	Administration and operations	0	17

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	31	17

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	17

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Legal services	41	18

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Legal services	32	18

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	30	17

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Legal services	33	18
2018	Administration and operations	0	17

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	18

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	18

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	18
2018	Administration and operations	0	17

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	52	17

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	18
2018	Administration and operations	0	17

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Legal services	50	18

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Legal services	0	18
2018	Administration and operations	0	17

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	27	6	8	6	14	13	72	19	15
2018	Security	34	12	11	28	6	9	0	50	37	14
2018	Legal services	18	15	9	7	6	35	10	60	25	116
2018	Administration and operations	13	16	25	9	9	20	8	40	25	124
2018	Human resources	23	19	20	0	6	26	6	62	8	32
2018	Financial management	37	6	36	0	0	16	6	54	0	15
2018	Information management	19	18	6	6	19	31	0	54	37	13
2018	Information technology	17	3	28	9	12	12	18	29	30	32
2018	Other services to the public	18	16	18	21	9	9	9	42	36	11
2018	None of the above	16	9	25	8	6	29	7	40	21	23
2017	Client contact centre	9	24	33	0	9	9	16	44	11	12
2017	Security	19	8	27	8	20	0	17	33	34	11
2017	Legal services	7	18	15	8	10	31	11	44	31	108
2017	Administration and operations	8	22	23	7	9	21	10	43	24	106
2017	Human resources	35	24	5	5	0	31	0	86	7	20
2017	Information technology	11	17	33	7	5	16	11	38	17	18
2017	None of the above	0	0	6	24	18	41	12	0	88	17
2014	Client contact centre	0	40	23	0	0	19	18	64	0	16
2014	Legal services	12	22	22	9	6	26	2	48	21	103
2014	Administration and operations	17	13	24	8	10	20	8	41	25	140
2014	Human resources	42	6	14	0	0	20	18	77	0	15
2014	Financial management	6	0	48	6	0	32	6	11	11	14
2014	Information management	7	65	19	9	0	0	0	72	9	12
2014	Information technology	9	9	27	18	14	18	5	24	41	22
2014	Other services to the public	37	9	31	0	0	18	6	60	0	17
2014	None of the above	17	11	12	6	9	40	6	51	27	34

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	41	0	8	6	6	5	84	16	15
2018	Security	34	18	15	27	6	0	0	52	33	14
2018	Legal services	32	32	7	11	4	15	0	75	17	116
2018	Administration and operations	32	25	22	5	6	10	1	64	12	125
2018	Human resources	43	29	19	0	3	5	0	77	3	32
2018	Financial management	58	22	21	0	0	0	0	79	0	15
2018	Information management	19	29	12	0	19	19	0	61	24	13
2018	Information technology	23	37	13	6	15	6	0	64	22	32
2018	Other services to the public	27	9	25	9	21	9	0	40	33	11
2018	None of the above	24	28	29	9	0	10	0	58	10	23
2017	Client contact centre	9	49	18	0	9	16	0	69	10	12
2017	Security	25	17	30	0	9	11	8	52	11	11
2017	Legal services	22	30	17	7	7	15	1	62	17	108
2017	Administration and operations	20	38	21	3	8	10	0	64	13	106
2017	Human resources	45	36	10	0	0	10	0	89	0	20
2017	Information technology	34	55	5	0	0	5	0	95	0	18
2017	None of the above	11	31	22	12	12	13	0	47	27	17
2014	Client contact centre	0	47	23	0	0	19	11	67	0	16
2014	Legal services	18	33	22	7	7	12	2	59	15	104
2014	Administration and operations	27	30	21	10	4	8	1	62	15	140
2014	Human resources	50	24	20	0	0	6	0	79	0	15
2014	Financial management	13	19	45	13	0	10	0	36	14	14
2014	Information management	7	74	9	9	0	0	0	81	9	12
2014	Information technology	27	14	23	18	9	9	0	45	30	22
2014	Other services to the public	37	21	18	6	0	12	6	70	8	17
2014	None of the above	18	28	15	0	15	21	3	61	20	34

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Legal services	7	93	117
2018	Administration and operations	8	92	126
2018	Financial management	0	100	15
2018	Other services to the public	0	100	11

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	51	10

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	27	14	5	14	14	8	58	24	15
2018	Security	25	15	18	9	6	27	0	55	21	14
2018	Legal services	17	15	12	3	3	39	10	64	13	117
2018	Administration and operations	19	17	25	4	4	26	6	53	11	126
2018	Human resources	22	25	15	0	3	33	3	73	4	32
2018	Financial management	37	11	30	0	0	22	0	62	0	15
2018	Information management	19	12	28	0	10	31	0	45	14	13
2018	Information technology	20	3	38	0	0	21	18	38	0	32
2018	Other services to the public	18	16	36	12	0	18	0	42	14	11
2018	None of the above	19	12	23	0	4	30	12	54	7	21
2017	Client contact centre	0	16	33	9	0	18	25	28	15	12
2017	Security	36	8	8	9	11	20	8	61	27	11
2017	Legal services	12	16	15	2	4	39	11	57	13	108
2017	Administration and operations	19	19	18	2	6	26	11	60	12	106
2017	Human resources	45	15	16	0	0	20	5	78	0	20
2017	Information technology	25	6	35	0	0	17	17	47	0	17
2017	None of the above	6	13	15	6	0	60	0	47	15	17
2014	Client contact centre	0	25	18	0	6	38	13	51	13	16
2014	Legal services	10	19	27	1	1	34	7	50	3	104
2014	Administration and operations	17	15	21	4	4	32	8	53	12	140
2014	Human resources	34	20	14	0	0	26	6	79	0	15
2014	Financial management	0	0	35	0	0	65	0	0	0	14
2014	Information management	9	47	34	0	9	0	0	56	9	12
2014	Information technology	9	9	32	9	5	32	5	29	21	22
2014	Other services to the public	30	15	18	0	0	37	0	72	0	17
2014	None of the above	8	3	21	3	5	48	11	27	21	34

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	49	0	13	6	6	0	80	20	15
2018	Security	30	15	27	9	6	12	0	52	17	14
2018	Legal services	30	29	14	5	2	19	2	74	9	117
2018	Administration and operations	31	24	25	5	3	10	2	62	9	126
2018	Human resources	38	35	15	5	0	7	0	79	5	32
2018	Financial management	43	27	24	0	0	6	0	74	0	15
2018	Information management	19	29	22	0	10	19	0	61	12	13
2018	Information technology	23	34	31	0	0	12	0	65	0	32
2018	Other services to the public	27	25	27	0	12	9	0	58	13	11
2018	None of the above	18	35	25	0	0	22	0	68	0	22
2017	Client contact centre	25	25	25	17	0	9	0	54	19	12
2017	Security	36	8	17	20	0	11	8	54	24	11
2017	Legal services	20	35	16	4	3	19	2	70	10	108
2017	Administration and operations	27	33	19	1	5	12	3	71	7	105
2017	Human resources	50	36	5	0	0	10	0	95	0	20
2017	Information technology	45	39	11	0	0	5	0	89	0	18
2017	None of the above	11	37	11	6	0	35	0	74	9	17
2014	Client contact centre	7	39	18	0	0	30	6	71	0	16
2014	Legal services	18	32	22	3	1	22	2	65	5	104
2014	Administration and operations	29	27	22	2	2	14	3	67	5	140
2014	Human resources	42	38	14	0	0	6	0	85	0	15
2014	Financial management	6	13	52	0	0	29	0	27	0	14
2014	Information management	19	47	25	0	9	0	0	66	9	12
2014	Information technology	23	9	36	5	5	23	0	41	12	22
2014	Other services to the public	36	27	12	0	0	25	0	84	0	17
2014	None of the above	20	23	9	3	5	33	6	71	14	34

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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	61	27	8	0	5	0	0	87	5	15
2018	Security	36	36	5	7	15	0	0	73	22	14
2018	Legal services	62	22	5	4	2	2	3	89	6	115
2018	Administration and operations	62	23	3	3	6	1	2	87	9	125
2018	Human resources	68	18	3	3	6	0	3	88	9	32
2018	Financial management	63	21	7	0	9	0	0	84	9	15
2018	Information management	52	22	16	0	10	0	0	74	10	13
2018	Information technology	42	30	16	0	9	0	3	74	10	32
2018	Other services to the public	45	9	25	12	9	0	0	54	21	11
2018	None of the above	66	18	4	0	6	6	0	89	6	23
2017	Client contact centre	36	22	25	17	0	0	0	58	17	12
2017	Security	44	19	18	0	0	11	8	78	0	11
2017	Legal services	56	23	9	4	4	3	2	83	8	108
2017	Administration and operations	52	20	20	2	6	1	0	72	8	106
2017	Human resources	76	19	0	0	5	0	0	95	5	20
2017	Information technology	61	33	0	0	0	5	0	100	0	18
2017	None of the above	54	22	0	6	18	0	0	76	24	17

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	41	13	6	0	0	0	81	6	15
2018	Security	30	30	33	0	6	0	0	61	6	14
2018	Legal services	35	36	11	9	4	4	1	75	13	117
2018	Administration and operations	32	42	8	9	4	3	1	77	14	125
2018	Human resources	36	50	6	3	3	3	0	88	6	32
2018	Financial management	39	46	6	0	0	0	9	94	0	15
2018	Information management	10	50	15	0	19	6	0	63	21	13
2018	Information technology	20	49	19	0	3	9	0	76	3	32
2018	Other services to the public	27	34	18	9	12	0	0	61	21	11
2018	None of the above	37	33	8	12	4	6	0	74	18	23
2017	Client contact centre	24	58	0	0	0	18	0	100	0	12
2017	Security	36	16	16	31	0	0	0	53	31	11
2017	Legal services	16	48	22	6	7	2	0	65	13	107
2017	Administration and operations	20	43	23	7	4	3	0	65	11	106
2017	Human resources	20	60	10	0	0	10	0	89	0	20
2017	Information technology	34	50	16	0	0	0	0	84	0	18
2017	None of the above	31	16	11	12	6	24	0	62	23	17

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	35	11	0	14	0	0	75	14	15
2018	Security	25	36	0	33	6	0	0	61	39	14
2018	Legal services	31	38	13	12	3	2	1	71	16	118
2018	Administration and operations	26	31	18	14	8	2	1	58	23	124
2018	Human resources	30	32	19	6	10	3	0	64	17	32
2018	Financial management	39	26	18	11	6	0	0	65	17	14
2018	Information management	19	33	38	0	10	0	0	52	10	13
2018	Information technology	23	19	24	24	3	6	0	45	29	32
2018	Other services to the public	9	27	36	28	0	0	0	36	28	11
2018	None of the above	40	25	15	4	10	6	0	69	15	23
2017	Client contact centre	7	51	16	17	9	0	0	58	26	12
2017	Security	8	45	8	19	9	11	0	59	31	11
2017	Legal services	20	39	19	15	7	0	0	59	21	108
2017	Administration and operations	13	37	21	24	4	1	0	50	28	105
2017	Human resources	30	20	24	26	0	0	0	49	26	20
2017	Information technology	7	39	38	5	11	0	0	45	16	18
2017	None of the above	25	28	11	17	0	13	6	66	21	17

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	53	0	6	14	0	0	80	20	15
2018	Security	22	30	12	20	6	9	0	58	29	14
2018	Legal services	37	24	20	8	8	0	3	63	16	118
2018	Administration and operations	38	31	13	9	6	1	2	71	16	125
2018	Human resources	35	29	19	8	9	0	0	64	17	32
2018	Financial management	30	31	15	6	12	0	6	65	19	15
2018	Information management	42	5	21	16	16	0	0	47	32	13
2018	Information technology	37	21	18	12	11	0	0	58	24	32
2018	Other services to the public	18	27	27	16	12	0	0	45	28	11
2018	None of the above	37	30	13	6	14	0	0	67	20	23
2017	Client contact centre	32	27	15	9	16	0	0	59	25	12
2017	Security	17	11	25	17	11	0	19	35	35	11
2017	Legal services	40	21	15	11	9	1	3	63	21	108
2017	Administration and operations	26	27	18	10	12	0	6	56	24	105
2017	Human resources	35	29	10	12	10	0	5	67	23	20
2017	Information technology	40	33	0	5	16	0	5	77	23	18
2017	None of the above	52	11	7	0	18	0	12	72	20	17

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	27	35	6	6	0	0	53	12	15
2018	Security	25	18	33	6	9	9	0	47	17	14
2018	Legal services	15	30	25	12	15	2	1	46	28	118
2018	Administration and operations	21	27	32	11	8	0	1	49	19	125
2018	Human resources	22	10	16	22	28	0	3	33	51	32
2018	Financial management	30	6	15	44	6	0	0	35	50	15
2018	Information management	54	12	28	6	0	0	0	66	6	13
2018	Information technology	18	20	9	34	19	0	0	38	53	32
2018	Other services to the public	18	0	30	45	7	0	0	18	52	11
2018	None of the above	21	38	12	20	8	0	0	59	28	23
2017	Client contact centre	18	9	33	33	7	0	0	27	40	12
2017	Security	19	0	8	36	18	0	19	24	66	11
2017	Legal services	19	31	19	18	10	1	1	52	28	107
2017	Administration and operations	15	19	36	22	7	1	0	34	30	106
2017	Human resources	5	24	20	10	41	0	0	29	51	20
2017	Information technology	18	11	11	33	27	0	0	29	60	18
2017	None of the above	18	29	25	6	11	0	12	53	19	17

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	39	21	8	6	0	0	65	14	15
2018	Security	19	33	26	13	0	9	0	57	14	14
2018	Legal services	30	31	22	9	3	2	4	64	13	118
2018	Administration and operations	30	37	20	9	2	0	2	69	11	125
2018	Human resources	24	18	20	13	22	0	3	43	36	32
2018	Financial management	33	18	17	26	6	0	0	51	32	14
2018	Information management	44	21	28	0	6	0	0	66	6	13
2018	Information technology	24	21	18	25	12	0	0	45	37	32
2018	Other services to the public	18	39	18	9	16	0	0	57	25	11
2018	None of the above	41	25	16	14	4	0	0	66	18	23
2017	Client contact centre	35	26	23	0	7	0	9	67	8	12
2017	Security	19	19	25	0	18	11	8	48	22	11
2017	Legal services	31	30	17	13	5	1	2	63	20	106
2017	Administration and operations	22	29	28	10	8	1	3	52	18	105
2017	Human resources	15	24	10	20	31	0	0	39	51	20
2017	Information technology	23	22	22	11	16	0	5	48	29	18
2017	None of the above	34	7	11	16	6	0	25	55	29	17

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	25	22	22	19	0	0	37	41	15
2018	Security	6	25	19	26	15	9	0	34	46	14
2018	Legal services	35	22	17	7	14	1	4	60	22	117
2018	Administration and operations	17	29	24	17	10	1	2	47	28	125
2018	Human resources	16	13	19	13	36	0	3	30	51	32
2018	Financial management	19	6	33	26	17	0	0	24	43	15
2018	Information management	31	10	22	5	32	0	0	41	37	13
2018	Information technology	21	9	14	25	30	0	0	30	55	32
2018	Other services to the public	9	0	18	25	48	0	0	9	73	11
2018	None of the above	25	27	24	14	11	0	0	51	25	23
2017	Client contact centre	9	16	18	33	15	0	9	27	53	12
2017	Security	8	8	19	16	29	0	19	20	56	11
2017	Legal services	22	31	9	19	15	2	2	55	35	108
2017	Administration and operations	12	13	29	24	20	0	2	25	45	106
2017	Human resources	10	15	15	21	40	0	0	25	61	20
2017	Information technology	12	22	5	22	38	0	0	34	61	18
2017	None of the above	17	24	11	6	16	0	25	55	29	17

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	25	8	6	0	8	5	84	7	15
2018	Security	42	15	24	0	9	9	0	63	10	14
2018	Legal services	40	21	19	5	6	3	5	67	12	117
2018	Administration and operations	53	23	9	3	4	1	6	82	8	124
2018	Human resources	51	6	17	6	10	0	10	63	18	32
2018	Financial management	35	26	26	0	12	0	0	61	12	15
2018	Information management	68	6	10	0	6	0	10	82	7	13
2018	Information technology	36	33	16	9	6	0	0	69	15	32
2018	Other services to the public	36	30	25	0	9	0	0	66	9	11
2018	None of the above	64	15	7	4	9	0	0	79	14	23
2017	Client contact centre	42	32	26	0	0	0	0	74	0	12
2017	Security	8	16	8	11	18	0	38	40	46	11
2017	Legal services	36	32	12	5	5	1	9	75	11	106
2017	Administration and operations	44	24	12	4	4	5	6	77	9	106
2017	Human resources	25	29	5	12	10	0	20	67	27	20
2017	Information technology	40	16	16	11	11	0	5	60	23	18
2017	None of the above	23	23	13	0	11	0	31	66	15	17

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	41	8	0	14	0	5	77	15	15
2018	Security	19	27	31	14	0	9	0	50	16	14
2018	Legal services	29	24	26	10	8	1	2	54	19	118
2018	Administration and operations	40	24	16	14	5	0	1	65	19	124
2018	Human resources	35	25	22	6	11	0	3	61	17	32
2018	Financial management	45	21	17	12	6	0	0	65	18	15
2018	Information management	46	26	22	0	6	0	0	72	6	13
2018	Information technology	24	31	24	9	12	0	0	55	21	32
2018	Other services to the public	10	40	20	8	23	0	0	49	31	10
2018	None of the above	35	20	24	4	13	4	0	57	18	23
2017	Client contact centre	49	25	9	9	9	0	0	74	17	12
2017	Security	8	25	41	8	9	0	8	37	18	11
2017	Legal services	26	35	19	9	8	1	2	63	17	106
2017	Administration and operations	22	32	21	15	9	1	0	54	25	105
2017	Human resources	29	15	34	12	10	0	0	44	22	20
2017	Information technology	34	33	16	5	11	0	0	67	16	18
2017	None of the above	24	29	13	11	11	0	12	60	25	17

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	35	19	0	0	6	6	79	0	15
2018	Security	12	46	11	7	6	9	9	71	16	14
2018	Legal services	38	24	19	9	5	1	4	65	15	118
2018	Administration and operations	38	30	17	6	6	1	2	70	12	126
2018	Human resources	38	21	28	6	3	0	5	62	9	32
2018	Financial management	35	43	0	11	11	0	0	78	22	15
2018	Information management	46	22	32	0	0	0	0	68	0	13
2018	Information technology	33	30	18	18	0	0	0	63	18	32
2018	Other services to the public	18	36	28	9	9	0	0	54	18	11
2018	None of the above	25	40	17	9	0	6	3	72	10	23
2017	Client contact centre	7	50	17	9	9	0	9	62	19	12
2017	Security	17	36	19	11	9	0	8	58	21	11
2017	Legal services	32	28	20	11	5	1	2	63	16	107
2017	Administration and operations	21	28	26	13	9	0	4	50	23	104
2017	Human resources	25	39	7	15	10	0	5	67	26	20
2017	Information technology	45	28	11	11	5	0	0	73	16	18
2017	None of the above	31	24	11	6	11	0	18	66	21	17

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	33	14	13	0	0	0	73	13	15
2018	Security	6	34	33	12	6	0	9	44	20	14
2018	Legal services	30	31	20	10	4	2	4	65	14	118
2018	Administration and operations	30	32	22	9	6	0	2	63	15	126
2018	Human resources	24	23	29	11	12	0	0	48	23	32
2018	Financial management	30	30	18	17	6	0	0	60	22	15
2018	Information management	44	34	10	12	0	0	0	78	12	13
2018	Information technology	15	26	32	21	6	0	0	41	27	32
2018	Other services to the public	9	30	36	9	16	0	0	39	25	11
2018	None of the above	34	26	11	20	4	6	0	63	25	23
2017	Client contact centre	9	43	24	17	0	0	7	56	18	12
2017	Security	19	8	25	20	20	0	8	30	43	11
2017	Legal services	31	34	16	12	3	1	2	68	16	107
2017	Administration and operations	25	31	26	9	7	0	2	57	16	105
2017	Human resources	15	29	21	15	20	0	0	44	35	20
2017	Information technology	28	11	33	11	16	0	0	40	27	18
2017	None of the above	41	7	6	11	16	0	18	59	34	17

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	35	14	5	0	0	6	80	5	15
2018	Security	21	36	6	12	6	9	9	71	22	14
2018	Legal services	35	29	20	9	4	0	2	66	14	117
2018	Administration and operations	42	26	17	7	6	0	3	70	13	126
2018	Human resources	25	29	29	9	6	0	3	55	15	32
2018	Financial management	56	11	22	0	11	0	0	67	11	15
2018	Information management	35	28	16	21	0	0	0	63	21	13
2018	Information technology	10	36	39	6	10	0	0	45	16	30
2018	Other services to the public	27	25	27	12	9	0	0	52	21	11
2018	None of the above	46	37	4	9	3	0	0	83	12	23
2017	Client contact centre	18	33	7	18	9	0	16	61	31	12
2017	Security	19	16	27	20	9	0	8	39	31	11
2017	Legal services	34	35	18	7	3	2	1	71	11	107
2017	Administration and operations	37	25	15	15	6	1	2	63	22	105
2017	Human resources	30	10	26	15	20	0	0	40	34	20
2017	Information technology	29	27	38	0	5	0	0	56	5	18
2017	None of the above	41	13	0	11	16	0	18	66	34	17

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	27	26	5	0	0	0	69	5	13
2018	Security	27	21	15	18	0	9	9	59	22	14
2018	Legal services	39	34	11	12	2	0	2	75	15	117
2018	Administration and operations	30	33	16	13	5	0	3	65	19	126
2018	Human resources	22	32	19	19	9	0	0	53	28	32
2018	Financial management	60	12	11	6	11	0	0	73	17	15
2018	Information management	60	22	18	0	0	0	0	82	0	13
2018	Information technology	27	52	16	6	0	0	0	78	6	32
2018	Other services to the public	36	21	36	7	0	0	0	57	7	11
2018	None of the above	34	29	7	18	12	0	0	63	30	23
2017	Client contact centre	33	42	0	15	0	0	9	83	17	12
2017	Security	30	16	8	17	9	0	19	58	32	11
2017	Legal services	36	29	20	9	2	1	1	67	12	107
2017	Administration and operations	32	31	18	10	5	1	2	65	16	105
2017	Human resources	39	10	25	16	5	0	5	51	23	20
2017	Information technology	51	22	11	16	0	0	0	73	16	18
2017	None of the above	37	15	18	0	11	0	18	63	14	17

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	45	33	14	0	0	8	0	85	0	15
2018	Security	47	21	13	0	0	9	9	84	0	14
2018	Legal services	53	28	9	7	1	0	2	83	8	116
2018	Administration and operations	54	20	11	9	2	0	4	77	12	126
2018	Human resources	52	19	12	8	5	0	5	75	13	32
2018	Financial management	74	20	0	0	6	0	0	94	6	14
2018	Information management	55	34	5	0	0	6	0	94	0	13
2018	Information technology	59	13	13	9	6	0	0	72	15	31
2018	Other services to the public	45	12	43	0	0	0	0	57	0	11
2018	None of the above	43	33	15	6	4	0	0	76	9	23
2017	Client contact centre	75	9	15	0	0	0	0	85	0	12
2017	Security	36	36	9	0	0	0	19	89	0	11
2017	Legal services	51	28	15	1	4	0	1	80	5	108
2017	Administration and operations	51	22	16	6	2	0	3	75	8	106
2017	Human resources	64	15	17	0	0	0	5	83	0	20
2017	Information technology	67	22	5	0	5	0	0	89	5	18
2017	None of the above	58	6	25	6	0	0	6	68	6	17

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	75	21	5	0	0	0	95	0	15
2018	Security	50	16	7	0	0	26	90	0	13
2018	Legal services	69	16	6	1	1	6	91	2	117
2018	Administration and operations	66	14	5	3	1	11	90	4	126
2018	Human resources	68	15	8	0	9	0	83	9	32
2018	Financial management	88	12	0	0	0	0	100	0	15
2018	Information management	66	22	12	0	0	0	88	0	13
2018	Information technology	82	12	3	0	3	0	94	3	32
2018	Other services to the public	63	19	18	0	0	0	82	0	11
2018	None of the above	74	7	6	6	0	7	88	6	23

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	70	5	6	6	8	0	5	79	15	15
2018	Security	36	28	5	0	15	0	15	76	18	14
2018	Legal services	72	8	7	5	1	1	6	85	7	118
2018	Administration and operations	63	15	9	2	2	1	8	85	5	126
2018	Human resources	84	6	3	5	3	0	0	90	8	32
2018	Financial management	91	9	0	0	0	0	0	100	0	15
2018	Information management	66	7	0	10	17	0	0	73	27	12
2018	Information technology	70	9	12	3	6	0	0	79	9	32
2018	Other services to the public	70	12	9	9	0	0	0	82	9	11
2018	None of the above	66	12	15	0	4	0	4	81	4	23
2017	Client contact centre	58	15	0	17	9	0	0	74	26	12
2017	Security	53	28	0	0	11	0	8	88	12	11
2017	Legal services	70	13	4	5	3	1	4	87	9	108
2017	Administration and operations	65	17	6	6	4	0	2	84	10	106
2017	Human resources	78	0	5	5	0	0	12	89	6	20
2017	Information technology	73	16	11	0	0	0	0	89	0	18
2017	None of the above	76	0	0	12	0	0	12	86	14	17

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	45	39	8	8	0	0	0	84	8	15
2018	Security	70	11	19	0	0	0	0	81	0	14
2018	Legal services	60	27	7	2	1	0	3	90	2	118
2018	Administration and operations	45	34	10	3	4	1	4	82	7	125
2018	Human resources	49	32	10	3	3	3	0	84	6	32
2018	Financial management	56	21	18	6	0	0	0	76	6	15
2018	Information management	52	16	6	16	10	0	0	68	26	13
2018	Information technology	33	12	37	15	3	0	0	45	18	32
2018	Other services to the public	27	18	25	21	9	0	0	45	30	11
2018	None of the above	43	35	12	0	6	0	3	81	6	21
2017	Client contact centre	56	17	0	18	9	0	0	73	27	12
2017	Security	34	28	8	11	11	0	8	67	24	11
2017	Legal services	56	31	7	4	1	0	1	88	5	108
2017	Administration and operations	47	30	11	6	6	0	1	78	12	105
2017	Human resources	44	29	21	0	0	0	5	77	0	20
2017	Information technology	45	27	16	11	0	0	0	73	11	18
2017	None of the above	60	11	11	6	0	0	12	80	7	17

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	72	8	12	0	8	0	0	80	8	14
2018	Security	58	15	0	12	15	0	0	73	27	14
2018	Legal services	62	17	8	6	3	0	3	82	10	118
2018	Administration and operations	54	23	10	6	2	1	3	81	9	125
2018	Human resources	59	19	16	0	3	3	0	80	3	32
2018	Financial management	61	21	6	12	0	0	0	82	12	15
2018	Information management	53	24	0	0	17	7	0	82	18	12
2018	Information technology	45	27	19	3	6	0	0	72	9	32
2018	Other services to the public	27	27	16	21	9	0	0	54	30	11
2018	None of the above	48	19	15	14	4	0	0	67	18	21
2017	Client contact centre	41	25	9	9	18	0	0	65	26	12
2017	Security	47	25	9	0	0	0	19	89	0	11
2017	Legal services	57	22	9	4	4	0	3	82	8	108
2017	Administration and operations	53	25	6	9	5	2	1	80	14	106
2017	Human resources	49	21	5	15	5	0	5	74	20	20
2017	Information technology	78	11	0	5	0	0	5	94	6	18
2017	None of the above	61	10	11	6	0	0	12	80	7	17

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	6	16	6	0	0	19	73	8	15
2018	Security	68	5	6	6	0	0	15	86	7	14
2018	Legal services	56	8	5	1	1	1	29	91	2	117
2018	Administration and operations	48	11	9	5	0	1	27	81	6	125
2018	Human resources	73	11	0	0	0	0	16	100	0	32
2018	Financial management	89	6	6	0	0	0	0	94	0	15
2018	Information management	40	6	12	6	0	0	35	71	10	13
2018	Information technology	39	16	12	6	3	0	24	72	12	32
2018	Other services to the public	45	7	0	12	0	0	36	82	18	11
2018	None of the above	56	21	0	0	0	0	24	100	0	22
2017	Client contact centre	60	15	0	0	0	0	25	100	0	12
2017	Security	34	27	8	11	0	0	19	76	14	11
2017	Legal services	51	13	8	0	2	0	26	87	2	108
2017	Administration and operations	39	13	4	8	2	0	34	79	14	106
2017	Human resources	54	16	10	0	0	0	20	88	0	20
2017	Information technology	39	22	5	0	5	0	27	85	8	18
2017	None of the above	43	11	5	6	0	0	35	84	9	17

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	22	14	0	0	0	11	84	0	15
2018	Security	61	9	14	0	0	0	15	83	0	14
2018	Legal services	58	16	10	5	4	0	8	80	9	118
2018	Administration and operations	48	31	10	3	2	1	4	83	6	126
2018	Human resources	83	3	6	0	0	3	5	93	0	31
2018	Financial management	100	0	0	0	0	0	0	100	0	15
2018	Information management	56	6	6	16	0	0	16	74	19	13
2018	Information technology	63	25	6	3	0	0	3	90	3	32
2018	Other services to the public	27	27	28	9	9	0	0	54	18	11
2018	None of the above	76	20	0	0	0	0	3	100	0	21
2017	Client contact centre	67	17	0	7	9	0	0	84	16	12
2017	Security	72	0	0	0	0	0	28	100	0	11
2017	Legal services	63	17	10	3	3	0	5	84	6	107
2017	Administration and operations	58	14	11	7	2	0	8	79	9	105
2017	Human resources	64	20	7	0	0	5	5	93	0	20
2017	Information technology	67	0	11	0	11	0	11	75	12	18
2017	None of the above	55	11	11	0	6	0	17	79	7	17

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	80	0	8	6	0	0	6	85	7	15
2018	Security	61	14	0	15	9	0	0	75	25	14
2018	Legal services	72	10	6	5	2	0	5	86	7	118
2018	Administration and operations	79	9	0	2	6	0	4	92	8	125
2018	Human resources	65	11	11	3	3	0	8	82	6	32
2018	Financial management	64	10	0	26	0	0	0	74	26	14
2018	Information management	72	6	0	12	10	0	0	78	22	13
2018	Information technology	64	19	6	0	0	3	9	93	0	32
2018	Other services to the public	70	9	0	9	12	0	0	79	21	11
2018	None of the above	62	6	6	6	0	4	16	85	7	22
2017	Client contact centre	73	9	0	9	9	0	0	82	18	12
2017	Security	45	17	11	8	11	0	8	67	21	11
2017	Legal services	64	17	8	2	6	1	3	84	8	108
2017	Administration and operations	62	17	7	5	3	3	4	84	8	106
2017	Human resources	74	10	5	0	7	0	5	88	7	20
2017	Information technology	60	18	5	6	0	0	12	87	7	17
2017	None of the above	51	6	13	0	12	0	19	70	15	17

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	58	28	8	0	6	0	0	86	6	15
2018	Security	53	27	11	0	0	0	9	88	0	14
2018	Legal services	53	19	17	4	1	1	4	77	6	118
2018	Administration and operations	53	23	14	4	1	1	3	80	5	126
2018	Human resources	35	37	11	8	8	0	0	73	16	32
2018	Financial management	79	15	0	6	0	0	0	94	6	15
2018	Information management	57	16	10	18	0	0	0	73	18	13
2018	Information technology	34	30	21	9	6	0	0	64	15	32
2018	Other services to the public	27	25	48	0	0	0	0	52	0	11
2018	None of the above	58	25	6	4	0	0	7	90	4	22
2017	Client contact centre	47	27	9	18	0	0	0	74	18	12
2017	Security	50	11	11	0	0	0	28	85	0	11
2017	Legal services	62	26	8	2	1	0	1	89	3	108
2017	Administration and operations	49	21	20	5	3	0	2	72	8	106
2017	Human resources	59	24	12	5	0	0	0	83	5	20
2017	Information technology	40	27	5	11	11	0	5	71	23	18
2017	None of the above	58	14	16	0	0	0	12	82	0	17

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	22	44	20	8	6	0	66	14	15
2018	Security	0	42	30	28	0	0	42	28	14
2018	Legal services	17	41	26	14	2	0	57	17	117
2018	Administration and operations	25	26	34	10	4	1	51	14	124
2018	Human resources	3	27	46	14	11	0	30	25	32
2018	Financial management	15	36	26	24	0	0	50	24	15
2018	Information management	19	43	28	10	0	0	62	10	13
2018	Information technology	9	14	47	30	0	0	23	30	32
2018	Other services to the public	0	27	45	21	7	0	27	28	11
2018	None of the above	25	33	25	4	14	0	57	18	23
2017	Client contact centre	15	25	35	24	0	0	41	24	12
2017	Security	8	19	64	9	0	0	27	9	11
2017	Legal services	17	39	29	13	2	0	55	15	108
2017	Administration and operations	12	30	44	11	4	0	41	15	106
2017	Human resources	5	15	39	36	5	0	20	41	20
2017	Information technology	12	11	27	33	16	0	23	49	18
2017	None of the above	13	29	42	6	5	5	45	11	17

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	7	26	25	27	15	0	0	42	33	14
2018	Security	9	28	20	36	6	0	0	42	37	14
2018	Legal services	5	16	38	23	16	0	1	40	21	118
2018	Administration and operations	5	19	44	20	12	0	1	32	23	122
2018	Human resources	11	24	35	17	13	0	0	30	35	32
2018	Financial management	12	11	32	26	19	0	0	45	24	15
2018	Information management	16	0	44	15	25	0	0	40	16	13
2018	Information technology	6	31	54	3	6	0	0	9	37	32
2018	Other services to the public	16	30	45	9	0	0	0	9	46	11
2018	None of the above	11	14	34	25	17	0	0	42	25	23
2017	Client contact centre	9	17	28	29	17	0	0	46	26	11
2017	Security	9	0	45	19	19	0	8	42	9	11
2017	Legal services	3	16	38	23	18	1	0	42	20	107
2017	Administration and operations	4	21	40	28	5	1	1	34	25	106
2017	Human resources	0	46	29	20	5	0	0	25	46	20
2017	Information technology	5	39	49	0	7	0	0	7	44	18
2017	None of the above	0	16	24	37	18	0	5	58	17	17

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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	22	22	14	0	0	0	42	58	15
2018	Security	34	34	12	14	6	0	0	34	66	14
2018	Legal services	44	27	13	6	3	5	3	48	52	118
2018	Administration and operations	53	19	13	6	5	3	1	55	45	125
2018	Human resources	50	22	9	11	6	0	3	51	49	32
2018	Financial management	30	52	12	6	0	0	0	30	70	15
2018	Information management	5	37	26	10	12	10	0	6	94	13
2018	Information technology	51	19	15	6	3	3	3	54	46	32
2018	Other services to the public	48	27	0	16	0	9	0	52	48	11
2018	None of the above	49	26	9	4	6	6	0	52	48	23
2017	Client contact centre	26	48	17	10	0	0	0	26	74	11
2017	Security	42	8	25	8	8	9	0	46	54	11
2017	Legal services	43	20	19	6	3	7	1	47	53	108
2017	Administration and operations	54	13	22	5	5	1	1	55	45	106
2017	Human resources	44	36	15	0	5	0	0	44	56	20
2017	Information technology	67	22	5	5	0	0	0	67	33	18
2017	None of the above	58	18	0	0	6	12	6	70	30	17

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Security	23	10
2018	Legal services	21	56
2018	Administration and operations	18	54
2018	Human resources	30	16
2018	Financial management	8	11
2018	Information management	7	11
2018	Information technology	14	14
2018	None of the above	22	10
2017	Legal services	25	52
2017	Administration and operations	29	46
2017	Human resources	9	11

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Security	32	10
2018	Legal services	21	56
2018	Administration and operations	26	54
2018	Human resources	40	16
2018	Financial management	17	11
2018	Information management	19	11
2018	Information technology	42	14
2018	None of the above	22	10
2017	Legal services	26	52
2017	Administration and operations	32	46
2017	Human resources	47	11

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Security	27	10
2018	Legal services	20	56
2018	Administration and operations	27	54
2018	Human resources	34	16
2018	Financial management	37	11
2018	Information management	46	11
2018	Information technology	7	14
2018	None of the above	12	10
2017	Legal services	20	52
2017	Administration and operations	23	46
2017	Human resources	38	11

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Security	51	10
2018	Legal services	29	56
2018	Administration and operations	46	54
2018	Human resources	13	16
2018	Financial management	16	11
2018	Information management	15	11
2018	Information technology	69	14
2018	None of the above	17	10
2017	Legal services	38	52
2017	Administration and operations	56	46
2017	Human resources	17	11

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Security	8	10
2018	Legal services	7	56
2018	Administration and operations	0	54
2018	Human resources	0	16
2018	Financial management	8	11
2018	Information management	0	11
2018	Information technology	14	14
2018	None of the above	0	10
2017	Legal services	6	52
2017	Administration and operations	2	46
2017	Human resources	0	11

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Security	37	10
2018	Legal services	17	56
2018	Administration and operations	21	54
2018	Human resources	15	16
2018	Financial management	26	11
2018	Information management	7	11
2018	Information technology	35	14
2018	None of the above	20	10

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Security	32	10
2018	Legal services	37	56
2018	Administration and operations	29	54
2018	Human resources	48	16
2018	Financial management	32	11
2018	Information management	14	11
2018	Information technology	44	14
2018	None of the above	25	10
2017	Legal services	36	52
2017	Administration and operations	37	46
2017	Human resources	30	11

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Security	14	36	14	9	8	19	10
2018	Legal services	8	57	11	11	2	11	51
2018	Administration and operations	9	64	9	14	0	4	48
2018	Human resources	12	76	6	0	0	6	16
2018	Financial management	9	61	0	9	0	21	10
2018	Information management	0	64	20	0	8	8	10
2018	Information technology	7	51	14	21	0	7	14
2017	Legal services	4	62	20	6	3	5	51
2017	Administration and operations	4	59	21	7	6	2	44
2017	Human resources	9	83	0	0	9	0	11

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Security	27	73	10
2018	Legal services	53	47	55
2018	Administration and operations	54	46	54
2018	Human resources	53	47	16
2018	Financial management	50	50	11
2018	Information management	55	45	11
2018	Information technology	35	65	14
2018	None of the above	62	38	10

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	0	8	11	14	8	6	62	29	15
2018	Security	27	47	14	0	6	0	6	78	6	14
2018	Legal services	57	4	11	3	5	2	18	76	10	118
2018	Administration and operations	52	10	8	9	5	2	14	73	17	126
2018	Human resources	35	9	11	12	13	7	13	54	31	32
2018	Financial management	62	9	7	0	11	6	5	80	12	15
2018	Information management	31	10	6	12	22	0	19	51	42	13
2018	Information technology	46	26	9	6	9	0	3	75	16	32
2018	Other services to the public	66	0	0	34	0	0	0	66	34	11
2018	None of the above	43	27	8	9	0	6	7	80	11	23

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Security	23	9	42	26	0	0	0	32	26	10
2018	Legal services	15	29	13	19	19	2	2	46	40	55
2018	Administration and operations	16	27	19	16	15	0	8	46	33	54
2018	Human resources	36	12	6	28	6	0	12	54	39	16
2018	Financial management	60	0	32	0	0	0	8	65	0	11
2018	Information management	7	32	42	0	19	0	0	40	19	11
2018	Information technology	21	23	7	28	14	0	7	47	45	14
2018	None of the above	30	45	0	12	0	0	12	86	14	10
2017	Legal services	20	28	19	17	12	0	4	50	30	54
2017	Administration and operations	6	35	27	13	12	0	7	44	27	45
2017	Human resources	53	26	0	0	9	0	12	90	10	11

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Security	9	28	28	0	9	9	17	50	12	10
2018	Legal services	11	15	8	10	26	3	26	37	52	55
2018	Administration and operations	9	12	18	15	14	6	26	32	42	54
2018	Human resources	0	5	0	13	18	0	64	15	85	16
2018	Financial management	21	0	21	0	32	0	26	28	43	11
2018	Information management	0	19	30	22	11	0	18	23	40	11
2018	Information technology	7	7	7	21	35	0	23	18	73	14
2018	None of the above	0	28	8	0	17	12	34	53	33	10
2017	Legal services	10	14	20	14	13	4	26	34	38	53
2017	Administration and operations	2	27	21	2	24	0	24	38	35	46
2017	Human resources	0	9	17	9	26	0	38	15	57	11

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results by Theme for Courts Administration Service by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Job fit and development

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Question 15. I can complete my assigned workload during my regular working hours.

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources