2018 Public Service Employee Survey Results by Theme for Courts Administration Service by Question 27. Are you a supervisor?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 44 43 6 5 2 0 0 87 7 95
2018 Non-supervisor 41 37 12 5 4 0 0 78 9 340
2017 Supervisor 30 58 6 3 2 0 0 88 5 84
2017 Non-supervisor 29 48 13 5 4 0 0 77 10 265
2014 Supervisor 19 54 13 10 5 0 0 73 15 95
2014 Non-supervisor 29 42 15 9 5 0 0 71 14 320
2011 Supervisor 35 44 9 8 5 0 0 79 13 102
2011 Non-supervisor 36 39 13 6 5 0 0 75 12 363
2008 Supervisor 42 39 9 8 3 0 0 81 11 93
2008 Non-supervisor 37 37 12 7 6 0 0 75 14 334

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 41 33 7 9 10 0 0 74 19 95
2018 Non-supervisor 40 33 9 8 8 1 1 74 16 338
2017 Supervisor 31 43 12 8 6 0 0 74 14 84
2017 Non-supervisor 30 35 15 10 9 0 0 65 20 266

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 66 22 8 4 0 0 0 88 4 94
2018 Non-supervisor 57 32 6 2 2 1 0 90 4 338
2017 Supervisor 57 37 5 1 0 0 0 94 1 84
2017 Non-supervisor 56 32 6 2 3 0 0 89 5 265
2014 Supervisor 65 25 6 4 0 0 0 89 4 95
2014 Non-supervisor 62 29 7 1 1 0 0 91 2 320
2011 Supervisor 59 33 3 2 2 1 0 93 4 102
2011 Non-supervisor 62 27 8 2 1 0 0 89 3 365

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 46 37 8 6 3 0 0 83 9 96
2018 Non-supervisor 48 37 8 2 3 0 0 86 6 339
2017 Supervisor 38 46 9 3 3 0 1 85 6 83
2017 Non-supervisor 42 44 7 4 2 0 0 86 7 265
2014 Supervisor 37 38 11 10 4 0 0 76 14 95
2014 Non-supervisor 36 45 10 6 2 0 0 81 9 320
2011 Supervisor 37 49 6 5 3 0 0 86 8 102
2011 Non-supervisor 43 38 10 6 3 0 0 81 8 364
2008 Supervisor 45 44 3 5 2 0 0 89 8 93
2008 Non-supervisor 39 41 10 8 2 0 0 79 11 337

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 37 26 18 11 7 0 0 64 18 95
2018 Non-supervisor 42 25 15 9 8 1 0 68 17 339
2017 Supervisor 23 30 31 11 6 0 0 53 17 84
2017 Non-supervisor 25 29 21 13 8 3 1 56 22 264
2014 Supervisor 17 32 25 14 12 1 0 49 26 95
2014 Non-supervisor 21 30 26 10 11 1 0 52 21 320
2011 Supervisor 26 34 17 13 9 1 0 60 22 102
2011 Non-supervisor 29 29 21 10 10 0 0 58 20 366

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 36 31 16 10 6 0 0 68 17 95
2018 Non-supervisor 42 27 15 8 6 0 0 70 15 337
2017 Supervisor 21 41 19 13 4 0 1 63 17 84
2017 Non-supervisor 29 34 18 10 8 1 1 64 18 265
2014 Supervisor 17 37 22 13 9 2 0 55 22 95
2014 Non-supervisor 21 35 22 10 11 1 0 57 21 319
2011 Supervisor 28 40 14 11 8 0 0 67 19 102
2011 Non-supervisor 30 32 19 11 8 0 0 62 19 364
2008 Supervisor 16 43 18 17 5 0 0 59 23 93
2008 Non-supervisor 24 34 16 14 11 1 0 59 25 339

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 36 28 10 15 10 2 0 65 25 95
2018 Non-supervisor 35 23 14 11 11 3 4 62 23 339
2017 Supervisor 27 26 26 11 6 2 1 55 18 84
2017 Non-supervisor 22 24 18 14 10 6 5 53 28 265
2014 Supervisor 16 24 19 17 14 9 1 45 34 95
2014 Non-supervisor 25 21 20 14 14 4 2 49 29 320
2011 Supervisor 32 24 18 15 7 4 0 58 23 102
2011 Non-supervisor 30 22 17 10 14 4 3 56 25 365
2008 Supervisor 20 34 18 18 9 0 0 55 27 93
2008 Non-supervisor 20 22 21 14 15 4 4 46 31 337
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 49 31 6 4 8 1 1 81 12 96
2018 Non-supervisor 49 26 11 4 4 4 2 80 8 339
2017 Supervisor 48 32 7 6 4 0 3 82 11 84
2017 Non-supervisor 45 26 14 6 7 2 1 73 13 265
2014 Supervisor 38 36 11 8 4 3 1 76 12 95
2014 Non-supervisor 31 33 15 9 8 1 3 66 18 320
2011 Supervisor 38 34 14 7 7 0 0 72 14 102
2011 Non-supervisor 34 31 16 6 8 3 2 68 15 366
2008 Supervisor 29 34 14 9 14 0 0 63 23 93
2008 Non-supervisor 29 33 15 10 7 4 3 66 18 337

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 54 29 7 3 7 0 1 83 10 96
2018 Non-supervisor 49 27 10 4 6 2 2 79 10 338
2017 Supervisor 42 37 9 7 2 0 2 81 9 84
2017 Non-supervisor 47 26 13 6 6 0 1 74 13 264
2014 Supervisor 39 42 9 6 3 0 1 82 9 95
2014 Non-supervisor 27 33 15 13 10 0 2 61 23 318
2011 Supervisor 45 31 6 11 7 0 0 76 18 102
2011 Non-supervisor 35 31 15 10 8 1 1 67 18 366
2008 Supervisor 30 40 8 11 12 0 0 70 23 93
2008 Non-supervisor 28 38 13 11 9 1 1 67 20 339

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 57 20 10 4 8 0 1 78 12 96
2018 Non-supervisor 54 24 12 3 6 1 1 79 9 338
2017 Supervisor 52 32 6 6 2 0 2 86 9 84
2017 Non-supervisor 49 28 9 6 8 1 0 78 13 265
2014 Supervisor 45 30 10 10 4 0 1 75 14 95
2014 Non-supervisor 35 31 16 9 8 0 1 67 17 319

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 34 35 14 11 5 0 0 69 16 96
2018 Non-supervisor 38 27 13 6 7 8 1 72 14 342
2017 Supervisor 22 41 25 6 2 4 1 65 9 84
2017 Non-supervisor 28 32 14 10 7 7 1 66 18 265
2014 Supervisor 17 36 19 11 5 12 0 60 18 94
2014 Non-supervisor 20 31 20 12 8 9 0 57 21 319
2011 Supervisor 28 37 17 7 6 5 0 68 14 102
2011 Non-supervisor 24 26 21 10 10 9 1 55 22 365

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 27 38 16 13 7 0 0 65 19 95
2018 Non-supervisor 36 26 13 9 9 5 1 66 20 339
2017 Supervisor 17 34 25 17 4 0 1 52 22 83
2017 Non-supervisor 25 27 19 13 12 4 1 54 26 265
2014 Supervisor 14 30 21 21 11 3 0 45 33 94
2014 Non-supervisor 16 29 26 14 12 2 1 46 27 319
2011 Supervisor 21 31 24 14 11 0 0 52 25 102
2011 Non-supervisor 25 25 21 12 11 5 1 52 25 364
2008 Supervisor 10 40 18 23 10 0 0 49 32 93
2008 Non-supervisor 19 26 21 16 15 3 1 46 33 339

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 18 36 13 20 13 1 0 54 33 96
2018 Non-supervisor 28 26 18 10 11 8 1 58 22 340
2017 Supervisor 12 29 24 19 10 5 1 43 31 84
2017 Non-supervisor 17 26 20 14 13 8 1 48 30 265
2014 Supervisor 9 19 26 30 13 3 0 29 45 94
2014 Non-supervisor 11 23 27 17 14 7 0 37 34 319
2011 Supervisor 11 34 23 23 9 1 0 45 32 102
2011 Non-supervisor 15 27 23 14 10 11 0 47 27 366
2008 Supervisor 4 34 15 30 13 3 0 40 44 93
2008 Non-supervisor 12 22 20 20 16 9 1 38 40 338

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 17 40 15 14 12 1 0 58 27 96
2018 Non-supervisor 27 30 16 10 12 5 1 60 24 342
2017 Supervisor 11 28 25 20 14 1 1 40 34 84
2017 Non-supervisor 19 30 15 14 16 6 1 52 32 265
2014 Supervisor 10 33 16 21 18 1 0 44 40 94
2014 Non-supervisor 11 28 24 18 16 3 0 40 35 318
2011 Supervisor 14 35 18 18 14 1 0 50 32 102
2011 Non-supervisor 19 31 21 14 12 3 0 51 27 366
2008 Supervisor 15 32 14 23 15 1 0 48 38 93
2008 Non-supervisor 15 35 15 16 12 4 1 54 30 337
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 28 37 13 12 11 0 0 65 22 96
2018 Non-supervisor 37 30 13 10 7 1 2 69 17 341
2017 Supervisor 25 49 15 6 5 0 0 74 11 84
2017 Non-supervisor 27 32 18 14 8 0 0 60 22 266
2014 Supervisor 14 45 17 14 9 0 1 60 24 95
2014 Non-supervisor 24 33 14 16 13 0 0 57 29 319
2011 Supervisor 24 47 11 13 5 0 0 71 18 102
2011 Non-supervisor 27 32 16 13 10 2 0 60 23 365

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 26 42 20 7 6 0 0 68 13 96
2018 Non-supervisor 38 41 10 7 3 0 0 79 10 341
2017 Supervisor 25 48 15 5 6 0 1 74 11 84
2017 Non-supervisor 34 40 16 8 3 0 0 74 11 266

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 24 31 18 14 8 3 2 58 23 96
2018 Non-supervisor 15 15 14 17 16 20 3 39 42 339
2017 Supervisor 14 38 23 13 9 1 2 53 23 84
2017 Non-supervisor 7 13 14 21 19 21 4 28 54 265
2014 Supervisor 18 42 15 17 5 3 1 63 22 95
2014 Non-supervisor 12 11 18 18 24 12 4 28 50 317

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 42 36 8 6 6 0 1 79 13 96
2018 Non-supervisor 44 29 10 6 7 3 2 77 13 340
2017 Supervisor 36 41 8 11 1 0 3 79 12 84
2017 Non-supervisor 36 32 13 8 8 1 2 70 16 265
2014 Supervisor 28 41 12 13 5 0 1 70 19 95
2014 Non-supervisor 29 32 15 12 10 0 2 62 22 320
2011 Supervisor 38 32 9 11 8 0 0 71 20 102
2011 Non-supervisor 31 32 16 11 7 1 1 65 19 364
2008 Supervisor 29 32 15 13 10 0 1 62 23 93
2008 Non-supervisor 25 34 16 12 10 1 2 61 23 339

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 32 32 10 10 7 2 8 71 18 96
2017 Supervisor 28 49 9 3 4 3 4 82 8 84
2014 Supervisor 28 38 12 9 5 3 5 72 15 95

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 30 44 7 11 6 0 2 75 17 96
2018 Non-supervisor 31 40 9 11 8 0 1 72 19 338
2017 Supervisor 27 35 16 13 9 0 0 62 22 84
2017 Non-supervisor 30 37 12 14 7 0 0 67 21 266
2014 Supervisor 8 28 18 29 17 0 0 36 46 94
2014 Non-supervisor 20 32 18 16 14 0 1 52 30 320
2011 Supervisor 21 44 9 15 10 0 2 65 26 102
2011 Non-supervisor 28 37 13 11 10 0 2 66 22 365
2008 Supervisor 30 41 11 12 5 0 1 72 17 93
2008 Non-supervisor 23 40 12 15 8 0 1 64 24 339

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 47 36 8 4 6 0 0 82 10 96
2018 Non-supervisor 45 29 14 8 4 0 0 74 12 340
2017 Supervisor 43 40 7 3 5 1 0 84 8 84
2017 Non-supervisor 36 39 13 9 4 0 0 74 13 266
2014 Supervisor 38 41 13 4 4 0 0 79 8 95
2014 Non-supervisor 36 38 15 6 5 0 0 74 12 320
2011 Supervisor 44 31 15 8 2 0 0 75 10 102
2011 Non-supervisor 46 31 11 6 5 0 0 77 11 365
2008 Supervisor 54 33 4 6 2 0 0 87 9 93
2008 Non-supervisor 36 36 14 8 7 0 0 72 14 337

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 51 37 7 5 1 0 0 87 6 96
2018 Non-supervisor 50 31 8 8 3 0 0 82 11 340
2017 Supervisor 43 43 10 1 3 0 0 86 4 84
2017 Non-supervisor 41 42 6 9 2 0 0 84 11 264
2014 Supervisor 50 37 10 1 3 0 0 87 4 95
2014 Non-supervisor 39 39 9 7 6 0 0 79 12 320
2011 Supervisor 52 37 5 2 4 0 0 89 6 102
2011 Non-supervisor 46 37 8 5 3 0 0 83 9 365
2008 Supervisor 61 29 2 5 2 0 0 90 8 93
2008 Non-supervisor 41 37 9 7 5 0 0 78 12 338

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 25 30 24 11 10 0 0 55 21 95
2018 Non-supervisor 25 28 16 13 12 5 1 56 27 342
2017 Supervisor 19 32 23 11 11 3 0 53 23 84
2017 Non-supervisor 23 24 22 14 12 4 1 49 28 264
2014 Supervisor 6 15 26 32 22 0 0 21 53 95
2014 Non-supervisor 12 15 23 19 26 5 1 29 47 318
2011 Supervisor 13 32 21 19 11 2 1 47 32 102
2011 Non-supervisor 18 30 16 16 15 3 2 50 33 366
2008 Supervisor 15 39 20 12 14 0 0 54 26 93
2008 Non-supervisor 15 31 17 14 18 5 0 49 33 337

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 20 30 12 15 19 1 3 52 36 96
2018 Non-supervisor 20 20 12 16 21 4 7 45 42 342
2017 Supervisor 18 20 21 16 16 5 5 42 35 84
2017 Non-supervisor 11 18 16 19 24 4 9 33 49 265
2014 Supervisor 6 22 28 19 21 0 3 29 42 95
2014 Non-supervisor 11 11 16 17 35 4 6 25 58 318
2011 Supervisor 5 24 19 25 21 2 3 30 49 102
2011 Non-supervisor 10 21 11 19 26 2 10 36 51 366
2008 Supervisor 5 31 13 20 26 1 3 38 48 93
2008 Non-supervisor 8 22 15 18 24 4 8 34 48 338

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 43 34 12 6 6 0 0 77 11 96
2018 Non-supervisor 34 33 10 10 10 2 1 69 21 341
2017 Supervisor 37 47 11 4 1 0 0 85 5 84
2017 Non-supervisor 26 37 16 12 8 1 0 64 19 265
2014 Supervisor 20 51 9 13 7 0 0 71 20 95
2014 Non-supervisor 17 33 21 15 13 1 0 50 28 320
2011 Supervisor 42 40 3 10 6 0 0 81 16 102
2011 Non-supervisor 26 33 17 13 8 1 1 61 22 366

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 44 30 13 7 6 0 0 75 12 96
2018 Non-supervisor 38 30 13 8 9 1 1 69 17 337
2017 Supervisor 45 34 9 9 3 0 0 79 12 84
2017 Non-supervisor 31 33 15 12 8 1 1 65 20 265
2014 Supervisor 30 41 12 10 7 0 0 71 16 95
2014 Non-supervisor 25 31 19 13 11 1 1 57 24 320

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 41 37 11 6 6 0 0 77 12 96
2018 Non-supervisor 40 34 10 7 8 1 0 75 15 341
2017 Supervisor 35 42 10 8 4 0 1 77 12 84
2017 Non-supervisor 31 38 16 8 5 0 1 71 13 265
2014 Supervisor 22 33 19 18 7 0 0 56 25 95
2014 Non-supervisor 25 36 19 12 8 0 0 60 20 320
2011 Supervisor 35 44 8 10 4 0 0 79 13 101
2011 Non-supervisor 42 32 13 8 3 1 0 75 12 364

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 41 33 15 5 5 1 0 75 10 96
2018 Non-supervisor 27 34 19 8 7 4 1 64 17 341
2017 Supervisor 23 45 17 8 4 4 0 71 12 84
2017 Non-supervisor 15 32 22 10 10 9 1 52 23 264

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 43 35 9 7 5 0 0 79 12 96
2018 Non-supervisor 47 30 8 6 6 1 1 79 13 341
2017 Supervisor 45 42 3 5 4 0 1 88 8 84
2017 Non-supervisor 38 31 15 10 5 0 0 69 16 266
2014 Supervisor 28 34 22 9 7 0 0 62 16 95
2014 Non-supervisor 28 31 21 9 6 2 2 62 16 320
2011 Supervisor 38 36 8 13 5 0 0 74 18 102
2011 Non-supervisor 36 32 17 7 6 1 2 69 13 364

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 18 33 19 20 9 0 2 51 29 96
2018 Non-supervisor 39 35 15 5 3 1 1 75 9 341
2017 Supervisor 17 38 17 17 10 0 1 56 27 84
2017 Non-supervisor 42 36 16 3 2 0 1 79 5 265
2014 Supervisor 18 28 25 14 16 0 0 46 30 95
2014 Non-supervisor 41 34 18 4 3 0 0 75 7 319
2011 Supervisor 21 38 18 14 9 0 0 59 23 102
2011 Non-supervisor 41 37 14 6 1 1 1 79 7 364
2008 Supervisor 20 29 24 17 9 0 1 50 26 93
2008 Non-supervisor 30 34 20 11 4 1 1 64 15 339

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Supervisor 26 37 37 96
2018 Non-supervisor 35 35 30 341
2017 Supervisor 28 33 39 84
2017 Non-supervisor 38 28 34 266
2014 Supervisor 35 32 33 95
2014 Non-supervisor 32 34 34 320
2011 Supervisor 35 36 29 102
2011 Non-supervisor 36 37 27 366

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Supervisor 17 8 66 6 0 4 26
2018 Non-supervisor 9 8 38 3 38 4 117
2017 Supervisor 22 9 65 0 4 0 24
2017 Non-supervisor 16 10 38 2 29 5 95
2014 Supervisor 19 5 72 3 9999 0 34
2014 Non-supervisor 20 14 39 11 9999 17 105
2011 Supervisor 18 22 58 3 9999 0 36
2011 Non-supervisor 11 9 48 11 9999 21 130
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 57 31 8 0 3 1 0 89 3 96
2018 Non-supervisor 51 37 7 2 1 1 0 90 3 341
2017 Supervisor 48 41 7 4 0 0 0 89 4 84
2017 Non-supervisor 42 43 8 4 2 0 0 86 7 266
2014 Supervisor 40 41 9 7 2 1 0 82 9 95
2014 Non-supervisor 39 36 14 6 3 1 1 76 10 320
2011 Supervisor 42 42 7 7 2 0 0 84 9 102
2011 Non-supervisor 46 36 10 4 3 1 0 83 7 364
2008 Supervisor 55 27 6 8 3 1 0 83 11 93
2008 Non-supervisor 45 33 13 4 3 2 0 80 7 338

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 26 43 18 7 7 0 0 69 13 96
2018 Non-supervisor 33 35 20 5 6 1 1 69 11 341
2017 Supervisor 18 41 20 16 5 1 0 59 21 84
2017 Non-supervisor 27 39 17 8 5 2 1 69 14 265
2014 Supervisor 20 37 20 10 11 1 1 58 22 95
2014 Non-supervisor 19 37 29 8 5 2 0 56 14 318
2011 Supervisor 17 45 20 6 10 1 0 63 17 102
2011 Non-supervisor 28 32 21 9 6 3 0 62 16 364

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 15 30 32 17 6 0 0 23 45 95
2018 Non-supervisor 8 19 26 20 18 4 4 42 29 341
2017 Supervisor 12 26 42 15 2 1 1 17 40 84
2017 Non-supervisor 11 16 30 23 13 2 6 39 29 264
2014 Supervisor 24 27 29 16 2 0 2 18 52 95
2014 Non-supervisor 8 21 36 17 11 2 5 30 31 319
2011 Supervisor 15 35 34 12 3 0 1 15 51 101
2011 Non-supervisor 7 16 29 27 14 2 6 44 25 365
2008 Supervisor 12 37 43 8 0 0 1 8 49 93
2008 Non-supervisor 7 23 30 21 13 1 4 36 32 335

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 6 24 36 18 13 2 0 33 31 95
2018 Non-supervisor 9 16 22 22 22 5 5 48 27 339
2017 Supervisor 12 32 35 12 5 1 3 17 46 84
2017 Non-supervisor 10 15 26 22 16 5 7 42 28 264
2014 Supervisor 14 23 39 10 5 2 7 16 41 95
2014 Non-supervisor 14 19 24 21 11 5 6 36 37 318
2011 Supervisor 13 22 34 22 5 2 3 28 36 101
2011 Non-supervisor 6 20 21 20 21 4 8 46 30 365
2008 Supervisor 23 33 31 11 2 0 0 13 56 93
2008 Non-supervisor 13 23 21 22 14 2 5 38 39 334

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 14 18 32 24 8 0 3 33 34 96
2018 Non-supervisor 6 16 20 20 24 7 8 51 26 337
2017 Supervisor 13 31 29 12 9 0 6 23 46 84
2017 Non-supervisor 7 15 24 24 18 2 10 48 25 263
2014 Supervisor 21 40 19 17 1 0 2 18 62 95
2014 Non-supervisor 14 16 24 20 14 5 8 39 34 318
2011 Supervisor 23 30 30 12 3 0 3 15 54 101
2011 Non-supervisor 11 15 25 18 17 4 11 41 30 366
2008 Supervisor 17 35 26 15 6 0 0 22 53 93
2008 Non-supervisor 11 17 32 18 13 4 6 34 31 336

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 10 19 35 27 9 0 0 36 29 95
2018 Non-supervisor 2 11 23 26 31 4 3 61 14 339
2017 Supervisor 10 16 39 21 9 0 3 32 28 83
2017 Non-supervisor 5 8 27 31 20 1 7 55 15 261
2014 Supervisor 14 28 31 22 3 0 1 25 43 95
2014 Non-supervisor 8 10 25 33 17 2 5 53 19 315
2011 Supervisor 10 27 32 23 5 0 3 29 39 101
2011 Non-supervisor 3 8 27 30 23 2 7 58 12 364
2008 Supervisor 6 24 41 23 6 0 0 29 30 93
2008 Non-supervisor 7 13 27 28 19 1 3 50 22 334

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 21 34 26 11 5 1 1 17 56 96
2018 Non-supervisor 14 16 22 19 19 4 6 43 33 339
2017 Supervisor 31 41 20 1 3 1 2 5 75 84
2017 Non-supervisor 15 24 26 13 14 2 5 30 43 262
2014 Supervisor 43 35 12 5 2 0 3 8 80 95
2014 Non-supervisor 21 22 24 16 10 1 6 28 47 318
2011 Supervisor 20 36 31 8 3 0 1 11 57 101
2011 Non-supervisor 9 17 25 20 19 2 8 43 29 364
2008 Supervisor 29 37 24 8 1 1 1 9 67 93
2008 Non-supervisor 18 21 22 18 16 1 4 36 41 336

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 10 27 37 16 8 0 2 24 38 96
2018 Non-supervisor 13 16 23 19 19 4 6 42 33 337
2017 Supervisor 19 34 26 14 3 2 2 18 55 83
2017 Non-supervisor 15 14 26 16 18 5 7 38 32 261
2014 Supervisor 12 24 27 25 2 0 10 30 40 95
2014 Non-supervisor 12 18 25 19 14 4 10 37 34 318
2011 Supervisor 13 20 35 21 6 1 5 28 35 101
2011 Non-supervisor 9 14 21 23 18 5 10 49 27 366
2008 Supervisor 27 33 27 10 2 1 0 12 60 92
2008 Non-supervisor 16 21 24 16 11 4 7 31 42 336

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 9 21 40 19 9 0 1 29 31 96
2018 Non-supervisor 7 17 22 21 20 7 6 47 28 336
2017 Supervisor 14 25 35 16 7 0 2 24 40 84
2017 Non-supervisor 12 14 26 18 19 4 7 41 29 262
2014 Supervisor 20 29 31 14 2 0 4 16 51 94
2014 Non-supervisor 12 20 28 15 11 6 9 30 37 319

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 58 24 5 7 6 0 0 82 13 96
2018 Non-supervisor 49 26 8 9 6 1 1 76 15 339
2017 Supervisor 58 28 9 1 3 0 0 86 4 83
2017 Non-supervisor 33 37 10 10 9 0 1 71 19 265
2014 Supervisor 44 42 8 1 6 0 0 86 6 95
2014 Non-supervisor 33 28 9 13 13 3 1 64 27 320

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 47 36 7 7 3 0 0 83 10 96
2018 Non-supervisor 50 32 8 5 4 0 0 83 9 339
2017 Supervisor 35 49 12 5 0 0 0 84 5 84
2017 Non-supervisor 33 43 9 8 5 1 1 77 14 266
2014 Supervisor 39 43 9 5 3 0 0 83 8 95
2014 Non-supervisor 31 38 14 10 6 0 0 70 16 318

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 55 28 9 6 1 0 0 83 7 96
2018 Non-supervisor 44 35 10 3 5 2 1 82 8 342

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 49 35 9 1 1 5 1 88 2 95
2018 Non-supervisor 46 28 15 4 3 4 1 77 8 337
2017 Supervisor 33 49 11 2 1 4 0 85 3 84
2017 Non-supervisor 35 31 17 4 5 8 1 72 10 265
2014 Supervisor 35 51 9 2 3 1 0 87 4 95
2014 Non-supervisor 33 34 18 4 4 4 2 71 9 319

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 51 40 5 1 1 2 0 92 2 95
2018 Non-supervisor 44 32 12 6 3 2 1 79 9 339
2017 Supervisor 35 51 13 0 2 0 0 85 2 84
2017 Non-supervisor 29 41 12 7 5 5 1 74 13 264
2014 Supervisor 36 46 10 7 1 0 0 82 8 95
2014 Non-supervisor 32 39 16 7 4 2 0 72 11 319
2011 Supervisor 37 41 13 5 4 1 0 79 8 102
2011 Non-supervisor 30 35 20 5 5 4 1 68 11 366

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 54 34 6 3 2 0 0 89 5 95
2018 Non-supervisor 57 29 7 4 4 0 0 85 8 334
2017 Supervisor 42 46 9 1 2 0 0 88 3 84
2017 Non-supervisor 44 36 9 6 4 0 1 81 10 264
2014 Supervisor 37 47 8 4 3 1 0 85 8 95
2014 Non-supervisor 41 35 14 6 4 0 0 76 10 320
2011 Supervisor 39 38 14 4 3 1 0 78 7 102
2011 Non-supervisor 41 36 12 6 5 0 0 78 11 365
2008 Supervisor 31 40 14 12 2 1 0 72 14 93
2008 Non-supervisor 35 38 13 7 6 1 0 74 13 336

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 26 34 15 14 8 1 1 62 23 96
2018 Non-supervisor 28 25 16 10 7 9 5 62 20 339
2017 Supervisor 33 33 13 10 4 3 5 71 15 83
2017 Non-supervisor 15 28 21 14 11 5 6 48 29 265
2014 Supervisor 27 37 20 6 6 1 4 67 12 95
2014 Non-supervisor 19 24 21 14 15 5 3 47 31 319

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 47 36 8 1 6 1 1 85 7 96
2018 Non-supervisor 38 33 14 6 5 2 2 74 11 342
2017 Supervisor 41 44 8 4 1 1 0 86 6 83
2017 Non-supervisor 34 31 14 10 4 6 1 71 15 264
2014 Supervisor 44 33 13 4 0 5 1 82 4 95
2014 Non-supervisor 26 35 18 9 6 4 1 65 16 318
2011 Supervisor 53 30 5 6 5 1 0 84 11 101
2011 Non-supervisor 32 32 13 9 8 6 2 69 18 365
2008 Supervisor 34 46 5 9 4 1 0 82 13 93
2008 Non-supervisor 26 35 13 10 8 6 2 67 19 339

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 38 35 12 10 6 0 0 72 16 96
2018 Non-supervisor 33 33 20 6 5 2 1 68 11 341

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 31 22 12 10 13 9 3 60 26 94
2018 Non-supervisor 23 21 17 12 12 11 5 52 28 342
2017 Supervisor 19 22 29 9 10 9 3 46 21 84
2017 Non-supervisor 14 23 14 15 13 18 4 46 35 265
2014 Supervisor 18 17 26 15 10 10 4 41 29 95
2014 Non-supervisor 15 20 20 15 17 10 3 40 37 319
2011 Supervisor 23 29 16 11 10 8 4 58 24 102
2011 Non-supervisor 15 18 19 15 13 16 4 41 34 366

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 16 84 96
2018 Non-supervisor 14 86 342

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Supervisor 44 17
2018 Non-supervisor 42 48

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Supervisor 55 17
2018 Non-supervisor 71 48

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Supervisor 0 17
2018 Non-supervisor 0 48

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Supervisor 0 17
2018 Non-supervisor 18 48

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Supervisor 57 17
2018 Non-supervisor 39 48

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Supervisor 29 17
2018 Non-supervisor 43 48

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Supervisor 54 17
2018 Non-supervisor 35 48

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Supervisor 43 17
2018 Non-supervisor 62 48

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Supervisor 45 17
2018 Non-supervisor 53 48

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Supervisor 33 17
2018 Non-supervisor 39 48

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Supervisor 0 17
2018 Non-supervisor 11 48

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Supervisor 67 17
2018 Non-supervisor 46 48

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Supervisor 29 17
2018 Non-supervisor 35 48

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 56 17
2018 Non-supervisor 54 48

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 40 17
2018 Non-supervisor 21 48

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 27 17
2018 Non-supervisor 12 48

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Supervisor 40 16
2018 Non-supervisor 45 47

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 0 16
2018 Non-supervisor 0 47

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 51 16
2018 Non-supervisor 50 47

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 24 23 17 15 8 8 7 55 26 95
2018 Non-supervisor 17 13 19 6 8 27 10 47 23 340
2017 Supervisor 17 30 20 7 7 14 6 59 17 84
2017 Non-supervisor 7 14 19 8 10 31 11 36 31 264
2014 Supervisor 21 21 26 7 3 13 9 54 13 95
2014 Non-supervisor 14 14 22 7 9 29 5 44 23 317

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 37 38 12 7 5 1 0 76 12 96
2018 Non-supervisor 31 26 18 7 7 12 1 64 15 340
2017 Supervisor 27 47 15 0 4 7 0 79 5 84
2017 Non-supervisor 20 29 19 6 9 15 1 59 18 262
2014 Supervisor 24 40 21 4 2 6 2 71 7 95
2014 Non-supervisor 21 29 21 8 7 12 1 59 17 318
2011 Supervisor 37 42 10 6 4 1 0 80 10 101
2011 Non-supervisor 33 29 17 6 5 10 0 68 13 365

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 28 18 22 1 5 19 7 62 8 95
2018 Non-supervisor 18 14 22 3 4 30 9 52 12 340
2017 Supervisor 24 25 14 2 3 20 12 72 8 83
2017 Non-supervisor 12 13 19 2 5 37 11 50 14 264
2014 Supervisor 24 20 16 1 6 27 6 65 11 95
2014 Non-supervisor 11 14 24 3 3 39 7 45 10 318

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 33 36 22 1 2 5 0 73 3 95
2018 Non-supervisor 29 26 21 5 3 15 1 65 10 341
2017 Supervisor 33 38 12 2 3 11 1 81 6 84
2017 Non-supervisor 24 30 17 3 4 19 3 69 10 262
2014 Supervisor 28 36 16 0 4 14 2 76 5 95
2014 Non-supervisor 22 28 22 3 2 21 2 64 7 318
2011 Supervisor 45 40 8 2 2 3 0 88 4 102
2011 Non-supervisor 33 27 18 4 2 15 0 70 8 363
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 59 23 3 5 8 0 2 84 13 96
2018 Non-supervisor 59 22 7 3 6 2 2 84 9 338
2017 Supervisor 55 27 10 1 2 3 2 86 4 84
2017 Non-supervisor 52 23 13 3 6 2 0 77 10 264

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 41 40 13 2 2 1 0 82 5 95
2018 Non-supervisor 31 40 11 8 5 4 1 74 14 341
2017 Supervisor 20 57 18 2 2 1 0 77 5 84
2017 Non-supervisor 20 39 20 8 6 7 0 64 15 263

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 24 37 17 17 4 0 0 62 21 96
2018 Non-supervisor 30 31 17 12 7 3 1 63 20 339
2017 Supervisor 14 41 25 12 6 1 0 56 19 84
2017 Non-supervisor 17 33 20 19 7 3 0 52 27 263

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 39 27 18 8 6 0 1 67 15 96
2018 Non-supervisor 34 29 16 10 9 1 2 65 19 340
2017 Supervisor 33 30 17 9 5 0 6 67 16 84
2017 Non-supervisor 33 24 16 10 13 0 4 60 23 263

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 11 18 29 24 17 0 0 29 42 96
2018 Non-supervisor 24 26 24 14 9 1 1 51 24 339
2017 Supervisor 6 19 34 21 20 0 0 25 41 83
2017 Non-supervisor 19 28 21 20 9 1 2 48 30 264

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 15 27 32 17 9 0 0 42 26 95
2018 Non-supervisor 34 31 18 10 4 1 2 67 14 338
2017 Supervisor 16 22 35 12 14 0 1 39 26 83
2017 Non-supervisor 28 29 18 11 8 1 5 60 20 262

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 11 13 25 23 27 0 0 24 51 96
2018 Non-supervisor 26 24 21 12 14 1 2 51 27 339
2017 Supervisor 7 12 16 36 29 0 0 19 65 84
2017 Non-supervisor 17 22 18 18 19 1 5 42 39 264

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 35 21 22 8 11 0 2 58 20 95
2018 Non-supervisor 50 21 13 3 4 2 6 77 9 338
2017 Supervisor 27 36 17 6 9 0 6 67 15 83
2017 Non-supervisor 41 24 12 5 4 2 13 76 10 263

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 20 28 28 12 11 0 1 48 24 96
2018 Non-supervisor 36 26 19 10 7 1 1 64 17 337
2017 Supervisor 19 41 26 9 5 1 0 61 13 84
2017 Non-supervisor 28 32 17 11 10 0 3 61 21 261

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 27 33 20 13 5 0 1 62 18 96
2018 Non-supervisor 37 28 18 7 5 2 3 69 12 342
2017 Supervisor 23 31 22 13 11 0 0 54 24 84
2017 Non-supervisor 27 28 21 10 8 0 6 58 19 261

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 12 40 21 19 8 0 0 52 27 96
2018 Non-supervisor 32 28 21 9 5 1 3 63 15 342
2017 Supervisor 13 29 31 16 12 0 0 42 27 84
2017 Non-supervisor 28 30 20 9 8 0 5 61 18 262

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 30 28 20 13 7 0 1 59 20 96
2018 Non-supervisor 37 29 18 8 5 0 2 68 13 339
2017 Supervisor 20 36 22 11 9 0 1 56 21 84
2017 Non-supervisor 35 27 16 10 7 1 4 65 19 262

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 32 29 18 13 8 0 0 62 21 96
2018 Non-supervisor 37 33 13 11 3 0 2 72 15 339
2017 Supervisor 25 31 20 15 7 0 1 57 23 84
2017 Non-supervisor 37 29 18 8 4 1 4 69 12 262

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 57 28 7 3 2 1 1 87 5 94
2018 Non-supervisor 52 22 12 7 3 1 2 77 10 340
2017 Supervisor 61 27 7 3 1 0 1 89 4 84
2017 Non-supervisor 48 22 19 4 4 0 3 73 8 263

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 72 16 6 1 0 0 6 93 1 94
2018 Non-supervisor 69 14 6 2 2 0 7 89 4 342

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 71 11 9 5 3 0 1 83 8 95
2018 Non-supervisor 68 11 6 4 4 1 6 84 9 342
2017 Supervisor 75 15 3 2 3 0 1 92 6 84
2017 Non-supervisor 64 13 5 7 5 1 6 82 13 263

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 57 15 16 8 5 0 0 72 12 95
2018 Non-supervisor 50 31 10 3 3 1 3 84 6 340
2017 Supervisor 55 27 11 6 0 0 1 83 6 84
2017 Non-supervisor 47 29 10 6 4 0 3 79 11 262

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 57 15 12 9 5 1 1 74 14 95
2018 Non-supervisor 55 22 10 6 5 1 2 79 11 337
2017 Supervisor 64 18 6 8 1 0 3 84 9 84
2017 Non-supervisor 52 23 8 7 6 1 4 78 13 263

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 37 29 23 7 4 0 0 66 11 96
2018 Non-supervisor 59 5 3 2 0 1 31 94 3 338
2017 Supervisor 34 38 12 12 4 0 1 72 16 84
2017 Non-supervisor 48 6 3 1 1 0 39 90 4 263

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 68 18 5 4 4 0 1 87 8 96
2018 Non-supervisor 57 19 10 4 2 1 7 83 6 339
2017 Supervisor 64 17 8 4 4 0 4 84 8 84
2017 Non-supervisor 59 14 10 4 2 0 10 82 7 261

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 84 6 2 4 1 1 3 93 6 96
2018 Non-supervisor 69 11 4 6 4 0 6 85 11 339
2017 Supervisor 71 15 5 3 3 0 3 89 7 84
2017 Non-supervisor 59 16 7 3 6 1 7 82 10 262

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 61 18 13 5 2 0 1 80 7 96
2018 Non-supervisor 51 25 14 4 2 1 3 79 6 340
2017 Supervisor 58 20 12 4 2 2 2 81 6 84
2017 Non-supervisor 50 26 13 4 3 0 4 79 7 263

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 9 25 36 27 3 0 0 34 30 96
2018 Non-supervisor 20 34 31 11 4 0 0 54 15 339
2017 Supervisor 8 18 38 28 7 0 0 27 35 84
2017 Non-supervisor 14 35 36 10 4 0 1 49 15 264

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 9 30 40 17 4 0 0 21 38 96
2018 Non-supervisor 7 15 40 21 16 0 1 38 22 337
2017 Supervisor 6 33 42 12 6 0 1 18 39 82
2017 Non-supervisor 4 16 38 26 14 1 1 41 21 264
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 49 30 9 6 5 0 1 50 50 96
2018 Non-supervisor 45 24 14 7 4 4 2 48 52 341
2017 Supervisor 46 23 16 6 3 6 1 49 51 83
2017 Non-supervisor 47 19 18 5 6 5 1 50 50 265

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 18 48
2018 Non-supervisor 19 168
2017 Supervisor 8 38
2017 Non-supervisor 25 124

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 26 48
2018 Non-supervisor 27 168
2017 Supervisor 25 38
2017 Non-supervisor 37 124

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 25 48
2018 Non-supervisor 23 168
2017 Supervisor 27 38
2017 Non-supervisor 19 124

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 48 48
2018 Non-supervisor 30 168
2017 Supervisor 62 38
2017 Non-supervisor 38 124

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Supervisor 2 48
2018 Non-supervisor 5 168
2017 Supervisor 7 38
2017 Non-supervisor 5 124

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 33 48
2018 Non-supervisor 15 168

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Supervisor 34 48
2018 Non-supervisor 34 168
2017 Supervisor 43 38
2017 Non-supervisor 36 124

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Supervisor 4 63 7 9 0 17 47
2018 Non-supervisor 10 58 12 9 2 7 153
2017 Supervisor 11 49 27 0 5 8 38
2017 Non-supervisor 10 61 14 6 4 5 121

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 46 54 48
2018 Non-supervisor 53 47 167

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 64 11 6 3 7 1 8 82 12 96
2018 Non-supervisor 47 11 10 9 6 3 13 70 18 341

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 30 27 16 13 10 0 4 59 24 48
2018 Non-supervisor 20 24 17 19 12 1 5 48 34 167
2017 Supervisor 16 33 16 13 7 0 15 57 24 39
2017 Non-supervisor 16 31 20 12 13 1 7 51 27 126

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 5 9 12 8 21 4 40 26 52 48
2018 Non-supervisor 11 16 12 14 20 4 23 37 47 167
2017 Supervisor 5 12 17 8 18 2 39 28 43 39
2017 Non-supervisor 9 19 17 11 18 3 22 38 39 124
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