2018 Public Service Employee Survey Results by Theme for Privy Council Office by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	61	33	3	3	0	0	0	94	3	78
2018	Access to information and privacy	41	31	14	15	0	0	0	72	15	22
2018	Security	39	45	9	2	5	0	0	84	7	36
2018	Legal services	75	17	8	0	0	0	0	92	0	12
2018	Administration and operations	41	43	9	7	0	0	0	84	7	93
2018	Human resources	41	38	6	9	4	0	2	81	13	55
2018	Financial management	29	33	19	15	4	0	0	62	19	24
2018	Information management	51	24	12	7	6	0	0	75	13	26
2018	Information technology	40	43	15	3	0	0	0	82	3	32
2018	Policy	44	48	2	5	1	0	0	92	6	148
2018	Project management	54	46	0	0	0	0	0	100	0	12
2018	Other services to the public	54	41	5	0	0	0	0	95	0	13
2018	None of the above	33	53	8	4	2	0	0	86	5	48
2017	Communications or public affairs	54	40	2	2	1	0	0	95	4	71
2017	Access to information and privacy	54	39	4	3	0	0	0	93	3	25
2017	Security	54	36	10	0	0	0	0	90	0	40
2017	Legal services	62	38	0	0	0	0	0	100	0	12
2017	Administration and operations	42	42	7	6	3	0	0	84	9	117
2017	Human resources	32	40	11	8	8	0	0	72	17	56
2017	Financial management	55	43	3	0	0	0	0	97	0	32
2017	Information management	45	32	7	13	3	0	0	76	17	28
2017	Information technology	36	42	14	3	3	0	3	80	5	37
2017	Policy	47	40	9	3	0	0	0	88	3	160
2017	None of the above	46	36	11	5	3	0	0	81	7	71
2014	Client contact centre	37	40	23	0	0	0	0	77	0	13
2014	Communications or public affairs	46	32	12	6	3	0	0	79	10	63
2014	Access to information and privacy	47	41	0	12	0	0	0	88	12	19
2014	Security	60	28	8	2	2	0	0	88	4	42
2014	Legal services	44	46	0	9	0	0	0	91	9	21
2014	Administration and operations	31	44	11	13	1	0	0	75	14	110
2014	Human resources	49	29	16	4	0	2	0	80	4	50
2014	Financial management	49	47	4	0	0	0	0	96	0	21
2014	Information management	36	43	7	4	10	0	0	80	14	28
2014	Information technology	31	45	2	14	8	0	0	76	22	38
2014	Other services to the public	48	34	18	0	0	0	0	82	0	19
2014	None of the above	45	40	4	6	5	0	0	85	10	167

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	55	37	5	3	1	0	0	92	4	78
2018	Access to information and privacy	50	35	9	6	0	0	0	85	6	22
2018	Security	40	28	10	18	4	0	0	68	22	35
2018	Legal services	47	38	8	8	0	0	0	84	8	13
2018	Administration and operations	44	38	9	6	2	1	0	83	8	93
2018	Human resources	40	37	9	8	6	0	0	77	13	54
2018	Financial management	19	31	27	15	7	0	0	51	22	25
2018	Information management	41	32	12	4	10	0	0	74	14	24
2018	Information technology	25	46	16	13	0	0	0	71	13	32
2018	Policy	41	42	7	7	3	0	0	83	10	150
2018	Project management	51	35	7	0	8	0	0	86	8	13
2018	Other services to the public	64	30	5	0	0	0	0	95	0	13
2018	None of the above	32	44	12	7	5	0	0	77	12	48
2017	Communications or public affairs	56	28	7	6	3	0	0	84	9	70
2017	Access to information and privacy	69	18	0	10	0	3	0	90	10	25
2017	Security	31	45	17	5	3	0	0	76	8	40
2017	Legal services	69	23	8	0	0	0	0	92	0	12
2017	Administration and operations	46	39	9	2	4	0	0	85	6	117
2017	Human resources	47	25	11	7	10	0	0	72	17	56
2017	Financial management	24	55	12	6	3	0	0	79	8	32
2017	Information management	52	23	0	11	14	0	0	75	25	28
2017	Information technology	26	48	10	5	8	0	3	76	14	37
2017	Policy	41	41	9	6	3	0	0	82	9	158
2017	None of the above	32	31	15	12	9	0	0	63	22	71

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	69	27	5	0	0	0	95	0	78
2018	Access to information and privacy	64	26	5	6	0	0	90	6	22
2018	Security	61	27	12	0	0	0	88	0	35
2018	Legal services	84	16	0	0	0	0	100	0	13
2018	Administration and operations	64	26	10	0	0	0	90	0	93
2018	Human resources	49	38	6	4	4	0	87	7	55
2018	Financial management	35	36	13	16	0	0	71	16	25
2018	Information management	56	31	0	7	6	0	87	13	26
2018	Information technology	59	33	9	0	0	0	91	0	32
2018	Policy	62	33	2	2	1	0	95	3	150
2018	Project management	78	22	0	0	0	0	100	0	13
2018	Other services to the public	83	12	5	0	0	0	95	0	13
2018	None of the above	71	23	7	0	0	0	93	0	48
2017	Communications or public affairs	60	34	2	4	0	0	94	4	70
2017	Access to information and privacy	57	41	3	0	0	0	97	0	25
2017	Security	83	14	3	0	0	0	97	0	40
2017	Legal services	69	23	8	0	0	0	92	0	12
2017	Administration and operations	62	28	5	2	2	1	90	5	116
2017	Human resources	43	33	16	3	3	1	77	7	56
2017	Financial management	56	40	3	0	0	0	97	0	32
2017	Information management	58	24	10	7	0	0	83	7	28
2017	Information technology	49	45	6	0	0	0	94	0	37
2017	Policy	59	34	6	1	0	0	93	1	160
2017	None of the above	57	33	9	0	1	0	90	1	70
2014	Client contact centre	51	49	0	0	0	0	100	0	13
2014	Communications or public affairs	68	19	10	1	2	0	87	3	63
2014	Access to information and privacy	68	32	0	0	0	0	100	0	19
2014	Security	78	16	5	0	0	0	95	0	42
2014	Legal services	77	13	5	4	0	0	91	4	21
2014	Administration and operations	64	29	4	2	1	0	93	3	110
2014	Human resources	68	18	14	0	0	0	86	0	50
2014	Financial management	87	13	0	0	0	0	100	0	21
2014	Information management	65	29	6	0	0	0	94	0	28
2014	Information technology	76	13	11	0	0	0	89	0	38
2014	Other services to the public	74	10	16	0	0	0	84	0	19
2014	None of the above	71	21	5	1	2	0	92	3	167

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	66	29	2	3	0	0	0	95	3	78
2018	Access to information and privacy	54	23	5	19	0	0	0	76	19	22
2018	Security	53	32	8	3	4	0	0	85	7	35
2018	Legal services	77	23	0	0	0	0	0	100	0	13
2018	Administration and operations	49	38	7	4	1	0	0	87	5	93
2018	Human resources	51	29	9	6	6	0	0	80	11	55
2018	Financial management	26	34	20	4	16	0	0	60	20	25
2018	Information management	56	23	11	0	10	0	0	79	10	25
2018	Information technology	56	33	11	0	0	0	0	89	0	32
2018	Policy	58	30	5	7	1	0	0	88	8	151
2018	Project management	61	31	8	0	0	0	0	92	0	13
2018	Other services to the public	71	29	0	0	0	0	0	100	0	13
2018	None of the above	46	46	7	0	2	0	0	91	2	48
2017	Communications or public affairs	61	32	3	3	1	0	0	93	4	69
2017	Access to information and privacy	66	24	8	3	0	0	0	89	3	25
2017	Security	66	25	10	0	0	0	0	90	0	40
2017	Legal services	84	8	8	0	0	0	0	92	0	12
2017	Administration and operations	46	41	7	4	2	0	0	86	6	116
2017	Human resources	36	36	11	9	8	0	0	72	17	56
2017	Financial management	40	53	3	3	0	0	0	94	3	32
2017	Information management	55	24	0	18	3	0	0	79	21	28
2017	Information technology	42	47	3	3	3	0	3	92	5	37
2017	Policy	54	31	9	4	1	0	0	86	5	159
2017	None of the above	48	36	8	3	3	1	0	86	6	71
2014	Client contact centre	30	61	0	0	9	0	0	91	9	13
2014	Communications or public affairs	57	30	3	7	3	0	0	86	10	63
2014	Access to information and privacy	56	33	11	0	0	0	0	89	0	19
2014	Security	61	25	12	0	2	0	0	86	2	42
2014	Legal services	58	24	4	14	0	0	0	82	14	21
2014	Administration and operations	40	41	12	3	4	1	0	82	7	110
2014	Human resources	49	35	14	0	0	2	0	86	0	49
2014	Financial management	53	47	0	0	0	0	0	100	0	21
2014	Information management	46	42	3	10	0	0	0	87	10	28
2014	Information technology	50	37	3	5	5	0	0	87	11	38
2014	Other services to the public	62	25	13	0	0	0	0	87	0	19
2014	None of the above	53	33	5	4	5	0	0	86	9	167

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	71	19	7	1	1	0	0	91	2	78
2018	Access to information and privacy	59	35	6	0	0	0	0	94	0	22
2018	Security	40	20	20	13	5	3	0	61	18	37
2018	Legal services	62	30	8	0	0	0	0	92	0	13
2018	Administration and operations	43	36	13	8	0	1	0	80	8	93
2018	Human resources	43	38	9	4	6	0	0	81	9	55
2018	Financial management	30	11	25	18	16	0	0	41	35	25
2018	Information management	47	34	11	8	0	0	0	81	8	26
2018	Information technology	30	45	22	3	0	0	0	75	3	32
2018	Policy	50	31	12	6	1	1	0	81	7	150
2018	Project management	34	34	32	0	0	0	0	68	0	13
2018	Other services to the public	77	0	17	0	0	5	0	82	0	13
2018	None of the above	34	32	18	11	4	2	0	67	15	47
2017	Communications or public affairs	67	19	12	3	0	0	0	86	3	70
2017	Access to information and privacy	85	9	6	0	0	0	0	94	0	25
2017	Security	29	46	10	7	6	3	0	77	13	40
2017	Legal services	42	50	0	8	0	0	0	92	8	12
2017	Administration and operations	50	31	13	3	1	2	0	82	5	117
2017	Human resources	45	29	14	8	4	0	0	74	12	56
2017	Financial management	37	24	24	15	0	0	0	61	15	32
2017	Information management	44	21	21	7	3	4	0	67	11	28
2017	Information technology	34	37	13	13	3	0	0	71	16	37
2017	Policy	49	29	16	5	1	0	1	78	6	159
2017	None of the above	38	29	16	9	6	1	0	68	15	71
2014	Client contact centre	30	46	15	9	0	0	0	76	9	13
2014	Communications or public affairs	48	37	10	2	3	0	0	85	5	63
2014	Access to information and privacy	53	35	0	6	0	0	6	94	6	19
2014	Security	51	23	23	2	0	0	0	75	2	42
2014	Legal services	45	23	9	18	4	0	0	68	23	21
2014	Administration and operations	42	38	13	3	3	0	0	81	6	110
2014	Human resources	46	30	16	4	2	2	0	78	6	50
2014	Financial management	51	44	4	0	0	0	0	96	0	21
2014	Information management	39	35	17	3	3	3	0	76	7	28
2014	Information technology	36	31	8	16	8	0	0	68	24	38
2014	Other services to the public	53	29	10	0	0	7	0	89	0	19
2014	None of the above	48	33	10	7	1	1	0	82	8	167

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	69	23	6	1	1	0	0	92	2	78
2018	Access to information and privacy	63	23	9	6	0	0	0	85	6	22
2018	Security	35	25	18	18	2	3	0	62	20	37
2018	Legal services	54	46	0	0	0	0	0	100	0	13
2018	Administration and operations	46	34	15	5	0	0	0	80	5	92
2018	Human resources	44	41	8	0	8	0	0	85	8	54
2018	Financial management	26	20	25	16	13	0	0	46	29	24
2018	Information management	47	37	11	5	0	0	0	84	5	26
2018	Information technology	36	39	25	0	0	0	0	75	0	32
2018	Policy	45	37	12	4	1	0	0	83	6	148
2018	Project management	30	61	8	0	0	0	0	92	0	12
2018	Other services to the public	77	5	17	0	0	0	0	83	0	13
2018	None of the above	28	44	15	9	4	0	0	72	13	48
2017	Communications or public affairs	61	26	9	4	0	0	0	87	4	71
2017	Access to information and privacy	84	7	9	0	0	0	0	91	0	25
2017	Security	35	41	10	10	3	0	0	77	13	39
2017	Legal services	42	50	8	0	0	0	0	92	0	12
2017	Administration and operations	48	38	12	1	1	0	0	86	2	116
2017	Human resources	51	26	14	5	4	0	0	77	9	55
2017	Financial management	40	30	27	3	0	0	0	70	3	32
2017	Information management	45	27	17	7	3	0	0	72	11	28
2017	Information technology	45	39	3	8	3	0	3	86	11	37
2017	Policy	53	30	7	7	1	0	1	84	9	160
2017	None of the above	36	34	15	9	6	0	0	70	15	71
2014	Client contact centre	30	54	7	9	0	0	0	84	9	13
2014	Communications or public affairs	57	31	7	2	3	0	0	88	5	63
2014	Access to information and privacy	63	27	5	6	0	0	0	90	6	19
2014	Security	51	22	23	4	0	0	0	73	4	42
2014	Legal services	49	19	9	14	9	0	0	68	23	21
2014	Administration and operations	45	39	10	4	2	0	0	84	6	109
2014	Human resources	52	30	14	2	2	0	0	82	4	50
2014	Financial management	47	44	9	0	0	0	0	91	0	21
2014	Information management	39	34	18	6	3	0	0	72	10	28
2014	Information technology	34	36	11	16	3	0	0	70	19	38
2014	Other services to the public	53	29	17	0	0	0	0	83	0	19
2014	None of the above	55	27	10	6	2	0	0	82	8	167

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	69	16	8	3	1	1	1	87	4	79
2018	Access to information and privacy	58	18	9	15	0	0	0	76	15	22
2018	Security	38	16	20	22	5	0	0	53	27	37
2018	Legal services	47	14	16	23	0	0	0	61	23	13
2018	Administration and operations	43	28	16	6	3	3	0	74	9	91
2018	Human resources	42	23	16	9	7	2	0	66	17	55
2018	Financial management	33	16	3	31	16	0	0	50	47	25
2018	Information management	60	17	12	7	0	0	4	80	8	26
2018	Information technology	28	32	27	10	0	3	0	62	10	32
2018	Policy	41	25	17	8	2	4	2	70	11	151
2018	Project management	43	22	10	0	16	9	0	72	17	13
2018	Other services to the public	61	29	11	0	0	0	0	89	0	13
2018	None of the above	27	23	19	17	5	7	2	55	25	47
2017	Communications or public affairs	63	15	13	4	1	1	3	82	5	71
2017	Access to information and privacy	66	18	3	3	6	0	3	87	10	25
2017	Security	38	31	23	0	5	0	2	71	5	40
2017	Legal services	41	30	7	8	0	0	14	83	9	12
2017	Administration and operations	39	22	18	10	5	3	3	65	16	117
2017	Human resources	43	18	9	16	10	3	0	63	27	56
2017	Financial management	37	19	18	9	9	6	3	61	19	32
2017	Information management	33	18	23	7	3	8	7	60	12	28
2017	Information technology	34	29	13	8	12	3	2	66	21	37
2017	Policy	36	24	16	16	4	4	0	62	21	159
2017	None of the above	34	34	11	15	2	3	2	71	18	70
2014	Client contact centre	37	37	26	0	0	0	0	74	0	13
2014	Communications or public affairs	54	23	12	5	2	3	0	80	7	63
2014	Access to information and privacy	53	32	0	6	0	10	0	93	7	19
2014	Security	40	21	26	9	4	0	0	61	13	42
2014	Legal services	31	23	14	9	18	4	0	57	29	21
2014	Administration and operations	38	26	20	8	3	4	1	67	12	110
2014	Human resources	50	16	10	12	8	4	0	69	21	50
2014	Financial management	48	18	29	4	0	0	0	67	4	21
2014	Information management	43	23	16	11	6	0	0	66	17	28
2014	Information technology	39	21	10	16	11	3	0	62	28	38
2014	Other services to the public	39	14	19	22	0	0	5	56	23	19
2014	None of the above	39	19	21	11	5	4	1	61	17	166

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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	66	25	4	2	0	1	1	94	2	77
2018	Access to information and privacy	64	36	0	0	0	0	0	100	0	22
2018	Security	59	19	13	5	4	0	0	78	9	37
2018	Legal services	68	25	7	0	0	0	0	93	0	12
2018	Administration and operations	61	25	8	2	0	4	0	89	2	93
2018	Human resources	48	30	11	9	0	2	0	80	9	55
2018	Financial management	42	28	22	0	4	4	0	74	4	25
2018	Information management	54	18	11	4	10	0	3	74	15	26
2018	Information technology	57	22	15	6	0	0	0	80	6	32
2018	Policy	58	29	5	7	1	1	0	87	8	151
2018	Project management	53	22	0	8	8	0	9	83	17	13
2018	Other services to the public	70	24	0	6	0	0	0	94	6	13
2018	None of the above	49	27	10	2	5	5	2	82	7	47
2017	Communications or public affairs	64	17	5	6	2	1	4	86	9	71
2017	Access to information and privacy	80	17	3	0	0	0	0	97	0	25
2017	Security	43	38	14	2	3	0	0	80	5	40
2017	Legal services	70	14	8	8	0	0	0	84	8	12
2017	Administration and operations	63	21	11	4	2	0	0	84	6	117
2017	Human resources	56	25	7	7	5	0	0	81	12	56
2017	Financial management	49	33	12	0	3	3	0	85	3	32
2017	Information management	59	16	14	0	7	4	0	78	7	28
2017	Information technology	35	50	7	5	0	0	3	87	5	37
2017	Policy	60	21	8	5	2	3	0	84	8	160
2017	None of the above	42	22	13	6	13	1	1	66	20	71
2014	Client contact centre	46	32	15	0	7	0	0	78	7	13
2014	Communications or public affairs	60	23	7	5	0	3	2	87	5	63
2014	Access to information and privacy	42	31	16	6	0	6	0	77	6	19
2014	Security	50	25	16	4	5	0	0	75	9	42
2014	Legal services	49	29	0	4	13	4	0	81	19	21
2014	Administration and operations	56	26	12	1	2	3	0	85	3	110
2014	Human resources	64	18	6	6	4	2	0	84	10	50
2014	Financial management	58	28	5	0	0	9	0	95	0	21
2014	Information management	55	12	14	12	0	0	8	72	13	28
2014	Information technology	37	34	11	8	5	5	0	74	14	38
2014	Other services to the public	64	29	7	0	0	0	0	93	0	19
2014	None of the above	52	28	10	3	4	2	1	82	7	167

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	66	29	2	3	0	0	0	95	3	76
2018	Access to information and privacy	67	28	5	0	0	0	0	95	0	22
2018	Security	43	34	16	4	2	0	0	77	6	37
2018	Legal services	51	42	7	0	0	0	0	93	0	12
2018	Administration and operations	52	28	9	9	1	0	1	81	10	93
2018	Human resources	45	31	11	9	2	0	2	78	11	54
2018	Financial management	44	31	9	4	4	4	5	82	8	25
2018	Information management	52	10	16	13	6	0	3	64	19	26
2018	Information technology	57	19	13	10	0	0	0	77	10	32
2018	Policy	46	33	8	11	2	1	0	79	12	150
2018	Project management	57	26	8	0	0	0	9	91	0	13
2018	Other services to the public	70	17	13	0	0	0	0	87	0	13
2018	None of the above	48	21	13	14	5	0	0	68	19	47
2017	Communications or public affairs	65	19	5	8	2	0	0	84	11	71
2017	Access to information and privacy	73	18	6	0	3	0	0	91	3	25
2017	Security	43	32	10	9	5	0	0	75	15	40
2017	Legal services	42	27	23	8	0	0	0	69	8	12
2017	Administration and operations	54	27	10	7	2	0	0	81	9	116
2017	Human resources	52	27	7	7	5	0	2	80	12	56
2017	Financial management	49	33	6	6	3	3	0	85	9	32
2017	Information management	37	32	15	12	3	0	0	70	16	28
2017	Information technology	36	44	9	0	7	0	3	83	8	37
2017	Policy	55	29	4	9	4	1	0	84	12	160
2017	None of the above	39	25	9	20	6	0	0	65	26	71
2014	Client contact centre	44	26	23	7	0	0	0	69	7	13
2014	Communications or public affairs	52	25	10	9	3	0	0	77	13	63
2014	Access to information and privacy	57	26	6	6	6	0	0	83	11	19
2014	Security	39	36	7	11	7	0	0	75	18	42
2014	Legal services	30	38	14	4	13	0	0	68	18	21
2014	Administration and operations	55	31	7	4	2	0	0	86	7	110
2014	Human resources	46	30	8	12	2	0	2	78	14	50
2014	Financial management	62	28	5	4	0	0	0	91	4	21
2014	Information management	42	41	7	10	0	0	0	83	10	28
2014	Information technology	34	28	8	16	11	3	0	64	28	38
2014	Other services to the public	53	40	0	7	0	0	0	93	7	19
2014	None of the above	43	36	8	10	3	0	1	79	12	167

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	68	29	1	2	0	0	0	96	2	77
2018	Access to information and privacy	76	9	15	0	0	0	0	85	0	22
2018	Security	50	21	22	2	4	0	0	71	6	36
2018	Legal services	68	32	0	0	0	0	0	100	0	12
2018	Administration and operations	62	31	4	1	1	1	0	94	2	93
2018	Human resources	49	34	7	7	2	0	0	84	9	55
2018	Financial management	48	31	14	4	0	4	0	81	4	25
2018	Information management	51	24	15	0	10	0	0	75	10	26
2018	Information technology	70	12	14	0	3	0	0	83	3	32
2018	Policy	53	30	8	6	2	1	0	83	9	151
2018	Project management	69	15	8	0	0	0	9	91	0	13
2018	Other services to the public	76	18	5	0	0	0	0	95	0	13
2018	None of the above	43	36	7	9	5	0	0	79	14	47
2017	Communications or public affairs	63	24	3	6	2	0	1	89	9	71
2017	Access to information and privacy	77	17	0	6	0	0	0	94	6	25
2017	Security	68	14	5	7	5	0	0	83	12	40
2017	Legal services	62	22	16	0	0	0	0	84	0	12
2017	Administration and operations	64	19	12	4	2	0	0	82	6	116
2017	Human resources	59	25	7	7	2	0	0	84	9	55
2017	Financial management	52	37	6	3	3	0	0	88	6	32
2017	Information management	52	15	16	10	7	0	0	66	17	28
2017	Information technology	53	34	3	3	5	0	3	90	8	37
2017	Policy	55	28	8	6	3	0	0	83	9	160
2017	None of the above	47	21	11	11	11	0	0	67	21	71
2014	Client contact centre	28	49	23	0	0	0	0	77	0	13
2014	Communications or public affairs	62	23	5	6	3	0	0	85	9	63
2014	Access to information and privacy	53	29	6	11	0	0	0	83	11	19
2014	Security	52	37	7	5	0	0	0	89	5	42
2014	Legal services	44	28	14	9	4	0	0	72	13	21
2014	Administration and operations	59	24	3	10	3	0	0	83	14	108
2014	Human resources	58	24	12	4	2	0	0	82	6	50
2014	Financial management	67	29	4	0	0	0	0	96	0	21
2014	Information management	49	31	17	0	3	0	0	80	3	28
2014	Information technology	45	37	3	11	5	0	0	81	16	38
2014	Other services to the public	80	9	4	7	0	0	0	89	7	19
2014	None of the above	48	27	10	7	5	2	1	77	13	167

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	63	28	6	2	0	1	0	92	2	79
2018	Access to information and privacy	65	22	5	5	0	5	0	91	5	22
2018	Security	28	43	20	5	4	0	0	71	9	37
2018	Legal services	54	23	7	8	8	0	0	78	16	13
2018	Administration and operations	45	28	13	6	2	6	0	78	9	93
2018	Human resources	38	24	16	8	10	5	0	65	18	55
2018	Financial management	28	32	16	15	4	5	0	64	19	25
2018	Information management	43	24	8	7	7	7	3	75	16	26
2018	Information technology	35	40	16	3	3	3	0	77	6	32
2018	Policy	61	21	6	5	2	5	0	87	7	152
2018	Project management	29	66	6	0	0	0	0	94	0	13
2018	Other services to the public	61	17	11	12	0	0	0	77	12	13
2018	None of the above	37	26	13	12	8	4	0	66	21	47
2017	Communications or public affairs	54	29	2	5	0	8	1	92	5	71
2017	Access to information and privacy	63	27	3	0	0	7	0	97	0	25
2017	Security	38	40	12	0	6	5	0	81	6	40
2017	Legal services	42	51	7	0	0	0	0	93	0	12
2017	Administration and operations	47	31	8	3	2	8	1	86	5	116
2017	Human resources	36	44	0	12	2	6	0	85	15	56
2017	Financial management	30	37	15	6	0	13	0	76	7	32
2017	Information management	36	7	25	9	3	19	0	54	15	28
2017	Information technology	21	43	20	5	3	8	0	69	9	36
2017	Policy	50	39	2	2	1	5	0	94	4	160
2017	None of the above	33	23	15	9	13	6	0	60	24	71
2014	Client contact centre	21	47	26	7	0	0	0	68	7	13
2014	Communications or public affairs	53	25	8	3	2	9	0	86	5	63
2014	Access to information and privacy	43	36	11	4	0	6	0	84	4	19
2014	Security	45	35	11	7	3	0	0	80	10	42
2014	Legal services	57	19	5	18	0	0	0	77	18	21
2014	Administration and operations	39	38	11	3	3	5	1	82	6	109
2014	Human resources	40	42	8	6	2	2	0	84	8	50
2014	Financial management	18	73	4	5	0	0	0	91	5	21
2014	Information management	36	31	3	3	8	18	0	82	14	28
2014	Information technology	21	36	21	5	5	11	0	64	12	38
2014	Other services to the public	52	36	0	4	0	7	0	95	5	19
2014	None of the above	45	34	9	6	3	3	0	82	9	167

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	62	26	7	1	2	1	0	89	4	78
2018	Access to information and privacy	65	21	10	0	0	5	0	89	0	22
2018	Security	26	44	18	7	4	0	0	71	12	37
2018	Legal services	47	23	7	8	8	8	0	76	17	13
2018	Administration and operations	44	31	16	5	2	2	0	76	7	93
2018	Human resources	32	34	16	7	8	0	2	68	15	55
2018	Financial management	26	31	28	15	0	0	0	57	15	24
2018	Information management	40	28	4	10	8	7	3	75	21	26
2018	Information technology	32	37	15	9	3	3	0	71	13	31
2018	Policy	56	28	4	7	3	1	0	85	11	152
2018	Project management	21	51	6	14	8	0	0	72	22	13
2018	Other services to the public	67	16	12	5	0	0	0	83	5	13
2018	None of the above	39	23	16	7	13	2	0	63	21	47
2017	Communications or public affairs	50	34	6	5	0	5	1	89	5	70
2017	Access to information and privacy	66	20	10	0	0	4	0	90	0	25
2017	Security	40	38	10	5	8	0	0	77	13	40
2017	Legal services	42	44	14	0	0	0	0	86	0	12
2017	Administration and operations	47	37	9	2	2	3	0	86	4	117
2017	Human resources	40	38	9	8	2	4	0	80	11	56
2017	Financial management	40	30	18	6	0	5	0	74	6	32
2017	Information management	29	14	20	18	7	11	0	49	28	28
2017	Information technology	18	47	16	8	12	0	0	65	20	37
2017	Policy	52	36	6	5	1	0	0	87	7	160
2017	None of the above	34	26	16	12	11	1	0	61	23	71
2014	Client contact centre	21	56	23	0	0	0	0	77	0	13
2014	Communications or public affairs	53	27	14	3	2	2	0	81	5	63
2014	Access to information and privacy	63	27	10	0	0	0	0	90	0	19
2014	Security	39	38	11	5	7	0	0	77	12	42
2014	Legal services	58	14	14	9	4	0	0	72	14	21
2014	Administration and operations	40	39	9	6	3	3	0	82	9	110
2014	Human resources	42	46	6	2	4	0	0	88	6	50
2014	Financial management	29	62	9	0	0	0	0	91	0	21
2014	Information management	28	35	18	3	4	11	0	71	8	28
2014	Information technology	26	24	21	13	11	6	0	53	26	38
2014	Other services to the public	46	36	10	7	0	0	0	83	7	19
2014	None of the above	51	28	12	5	2	1	0	80	8	167

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	45	37	11	3	1	2	0	84	5	79
2018	Access to information and privacy	47	31	0	10	0	13	0	88	12	22
2018	Security	24	29	23	14	9	0	0	53	24	37
2018	Legal services	39	39	22	0	0	0	0	78	0	13
2018	Administration and operations	40	24	18	7	3	5	2	69	11	92
2018	Human resources	20	39	15	13	10	4	0	61	24	54
2018	Financial management	21	33	16	22	7	0	0	54	29	25
2018	Information management	30	15	15	15	11	11	3	53	29	25
2018	Information technology	21	40	23	6	3	6	0	65	10	32
2018	Policy	38	38	6	11	5	2	0	78	16	152
2018	Project management	9	45	22	8	8	9	0	59	17	13
2018	Other services to the public	48	30	11	12	0	0	0	77	12	13
2018	None of the above	27	23	25	9	12	2	2	52	21	47
2017	Communications or public affairs	44	37	11	5	0	1	1	83	5	71
2017	Access to information and privacy	63	20	13	0	0	4	0	86	0	25
2017	Security	25	41	14	12	8	0	0	66	20	40
2017	Legal services	21	64	8	7	0	0	0	85	7	12
2017	Administration and operations	32	44	9	7	1	4	2	82	9	117
2017	Human resources	35	38	11	11	2	2	2	76	13	55
2017	Financial management	10	49	23	6	0	12	0	67	7	30
2017	Information management	26	11	27	7	11	19	0	45	22	28
2017	Information technology	8	42	26	11	12	2	0	50	23	37
2017	Policy	43	39	8	8	1	1	0	83	9	160
2017	None of the above	26	34	13	11	13	3	0	62	25	71
2014	Client contact centre	7	62	31	0	0	0	0	69	0	13
2014	Communications or public affairs	47	31	12	7	0	4	0	80	7	62
2014	Access to information and privacy	52	22	10	6	0	11	0	83	6	19
2014	Security	31	37	11	11	7	2	0	70	19	42
2014	Legal services	44	33	10	9	4	0	0	76	14	21
2014	Administration and operations	34	37	13	12	0	5	0	74	12	110
2014	Human resources	32	38	20	0	6	4	0	73	6	50
2014	Financial management	13	69	9	5	0	4	0	86	5	21
2014	Information management	18	42	7	15	3	15	0	71	22	28
2014	Information technology	18	26	26	10	14	5	0	47	25	38
2014	Other services to the public	42	35	16	7	0	0	0	77	7	19
2014	None of the above	38	36	13	11	1	1	0	75	11	167

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	40	42	11	5	1	1	0	83	6	78
2018	Access to information and privacy	65	17	14	0	0	5	0	86	0	22
2018	Security	12	38	16	22	12	0	0	50	34	37
2018	Legal services	31	23	16	22	8	0	0	54	30	13
2018	Administration and operations	34	28	20	11	4	3	0	64	16	92
2018	Human resources	12	33	12	22	17	4	0	47	40	55
2018	Financial management	16	21	16	39	7	0	0	37	47	25
2018	Information management	15	35	11	20	12	4	3	54	34	26
2018	Information technology	15	33	27	19	6	0	0	48	25	32
2018	Policy	25	40	9	15	10	1	0	66	26	152
2018	Project management	9	50	10	14	8	9	0	65	24	13
2018	Other services to the public	54	17	12	6	11	0	0	71	17	13
2018	None of the above	13	29	15	21	18	5	0	44	40	48
2017	Communications or public affairs	37	39	8	7	0	7	1	83	8	71
2017	Access to information and privacy	59	38	3	0	0	0	0	97	0	25
2017	Security	21	41	14	11	8	5	0	64	20	40
2017	Legal services	28	34	23	15	0	0	0	62	15	12
2017	Administration and operations	30	40	13	12	2	3	0	72	14	116
2017	Human resources	22	42	15	12	5	4	0	67	18	56
2017	Financial management	31	22	18	27	3	0	0	52	30	32
2017	Information management	15	26	10	18	20	11	0	46	43	28
2017	Information technology	13	31	26	10	17	3	0	45	28	37
2017	Policy	30	45	8	10	6	1	0	76	16	159
2017	None of the above	19	26	14	25	14	3	0	46	40	71
2014	Client contact centre	7	46	47	0	0	0	0	53	0	13
2014	Communications or public affairs	35	46	4	11	3	0	0	81	15	63
2014	Access to information and privacy	69	10	21	0	0	0	0	79	0	19
2014	Security	18	32	18	23	7	2	0	51	30	42
2014	Legal services	29	38	19	9	4	0	0	67	14	21
2014	Administration and operations	25	43	11	13	5	3	0	70	19	109
2014	Human resources	32	32	13	12	6	4	0	67	19	50
2014	Financial management	5	69	0	22	5	0	0	73	27	20
2014	Information management	20	43	23	10	4	0	0	63	14	28
2014	Information technology	10	31	13	19	19	8	0	45	41	38
2014	Other services to the public	37	30	33	0	0	0	0	67	0	19
2014	None of the above	20	45	14	16	3	2	1	67	19	167

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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	55	28	12	2	2	0	1	84	5	78
2018	Access to information and privacy	51	39	5	6	0	0	0	90	6	22
2018	Security	34	25	12	15	14	0	0	60	28	37
2018	Legal services	54	23	8	14	0	0	0	78	14	13
2018	Administration and operations	41	40	8	8	3	1	0	81	11	93
2018	Human resources	31	38	6	11	11	2	2	71	23	55
2018	Financial management	31	10	36	19	4	0	0	42	22	25
2018	Information management	38	27	16	13	6	0	0	66	19	26
2018	Information technology	18	40	23	13	6	0	0	58	19	32
2018	Policy	33	48	8	6	4	1	0	81	10	148
2018	Project management	55	29	0	16	0	0	0	84	16	12
2018	Other services to the public	48	41	5	6	0	0	0	88	6	13
2018	None of the above	32	42	14	9	3	0	0	74	12	48
2017	Communications or public affairs	46	31	5	15	2	0	0	78	17	71
2017	Access to information and privacy	54	36	4	6	0	0	0	90	6	25
2017	Security	36	37	17	2	7	0	0	74	10	40
2017	Legal services	55	37	8	0	0	0	0	92	0	12
2017	Administration and operations	43	32	13	7	4	0	1	75	11	117
2017	Human resources	40	34	11	11	5	0	0	73	15	56
2017	Financial management	27	42	12	6	6	0	7	74	13	32
2017	Information management	52	16	4	14	14	0	0	68	28	28
2017	Information technology	13	52	17	8	8	0	3	67	16	37
2017	Policy	38	38	14	7	3	1	0	76	10	160
2017	None of the above	31	37	13	12	7	0	0	67	20	71
2014	Client contact centre	21	39	33	0	7	0	0	60	7	13
2014	Communications or public affairs	49	36	4	3	7	0	0	85	10	63
2014	Access to information and privacy	41	48	0	6	0	6	0	94	6	19
2014	Security	50	28	9	12	2	0	0	77	14	42
2014	Legal services	38	35	0	18	9	0	0	73	27	21
2014	Administration and operations	29	36	20	11	2	1	0	66	14	110
2014	Human resources	36	44	8	8	4	0	0	80	12	50
2014	Financial management	49	24	23	0	4	0	0	73	4	21
2014	Information management	28	37	12	10	13	0	0	65	23	28
2014	Information technology	29	26	16	14	16	0	0	55	30	38
2014	Other services to the public	36	36	12	11	4	0	0	72	16	19
2014	None of the above	29	37	16	12	6	0	0	66	18	167

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	52	40	7	1	0	0	92	1	78
2018	Access to information and privacy	65	35	0	0	0	0	100	0	22
2018	Security	35	30	14	10	12	0	65	21	36
2018	Legal services	16	53	16	8	8	0	69	16	13
2018	Administration and operations	42	39	8	6	4	1	82	10	93
2018	Human resources	26	54	8	7	5	0	80	12	55
2018	Financial management	24	32	16	16	11	0	56	28	25
2018	Information management	43	18	10	14	15	0	61	29	26
2018	Information technology	24	37	33	6	0	0	61	6	32
2018	Policy	25	50	7	14	4	0	75	18	150
2018	Project management	23	54	7	16	0	0	77	16	12
2018	Other services to the public	70	18	6	5	0	0	88	5	13
2018	None of the above	33	36	20	7	4	0	69	11	47
2017	Communications or public affairs	44	39	6	8	2	0	83	11	71
2017	Access to information and privacy	66	28	6	0	0	0	94	0	25
2017	Security	23	55	12	7	3	0	78	10	40
2017	Legal services	7	62	7	24	0	0	69	24	12
2017	Administration and operations	34	46	10	6	4	0	81	9	117
2017	Human resources	28	43	13	11	5	0	71	16	56
2017	Financial management	21	62	6	3	9	0	82	12	32
2017	Information management	41	18	11	17	14	0	58	31	28
2017	Information technology	10	51	21	13	3	3	63	16	37
2017	Policy	22	50	14	11	3	0	72	14	160
2017	None of the above	32	34	13	12	9	0	66	22	71

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	19	30	14	13	7	12	6	59	24	78
2018	Access to information and privacy	49	10	14	6	0	17	5	76	7	22
2018	Security	11	30	34	10	7	8	0	45	18	35
2018	Legal services	16	31	16	0	8	23	7	67	11	13
2018	Administration and operations	24	21	18	12	6	12	7	55	23	92
2018	Human resources	27	14	20	14	4	15	6	52	23	55
2018	Financial management	20	18	32	12	4	14	0	44	19	25
2018	Information management	21	29	15	11	6	16	3	61	21	26
2018	Information technology	10	35	33	3	10	6	3	49	15	32
2018	Policy	19	19	19	13	6	18	5	51	24	151
2018	Project management	0	0	22	17	35	16	9	0	70	12
2018	Other services to the public	31	22	6	0	5	18	17	82	8	13
2018	None of the above	15	23	20	20	10	10	2	43	34	48
2017	Communications or public affairs	27	17	9	14	4	25	4	62	25	71
2017	Access to information and privacy	22	17	9	0	0	48	4	80	0	25
2017	Security	7	27	16	25	8	15	2	41	40	40
2017	Legal services	8	56	14	0	0	23	0	82	0	12
2017	Administration and operations	16	26	12	10	6	23	7	59	23	117
2017	Human resources	23	20	9	14	3	27	3	62	25	56
2017	Financial management	3	40	9	9	6	24	9	64	22	32
2017	Information management	25	24	4	15	7	22	4	66	29	28
2017	Information technology	16	26	13	11	17	16	3	51	34	37
2017	Policy	8	28	12	8	4	29	10	60	21	160
2017	None of the above	11	19	22	17	11	19	1	37	35	71
2014	Client contact centre	14	39	25	23	0	0	0	53	23	13
2014	Communications or public affairs	19	24	12	11	8	18	6	58	26	63
2014	Access to information and privacy	21	11	29	10	0	23	6	44	14	18
2014	Security	24	20	23	15	12	6	0	47	28	42
2014	Legal services	11	38	9	4	4	13	19	73	13	21
2014	Administration and operations	15	30	14	10	3	17	10	62	18	110
2014	Human resources	30	14	16	14	2	14	10	58	21	50
2014	Financial management	17	42	14	9	0	13	4	72	11	21
2014	Information management	14	36	18	11	14	3	3	54	27	28
2014	Information technology	13	18	16	28	14	11	0	35	47	38
2014	Other services to the public	37	15	31	7	0	9	0	58	8	19
2014	None of the above	15	27	14	10	8	22	4	56	24	167

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	59	28	11	1	1	0	0	87	2	76
2018	Access to information and privacy	67	18	15	0	0	0	0	85	0	22
2018	Security	46	24	16	15	0	0	0	69	15	37
2018	Legal services	58	34	8	0	0	0	0	92	0	12
2018	Administration and operations	56	31	7	4	1	1	0	87	5	92
2018	Human resources	37	42	5	11	2	0	4	82	13	55
2018	Financial management	48	20	9	11	5	4	4	73	18	25
2018	Information management	42	30	10	12	6	0	0	72	18	26
2018	Information technology	41	30	19	10	0	0	0	70	10	32
2018	Policy	45	34	8	10	2	1	1	80	12	151
2018	Project management	39	22	22	8	0	0	9	67	9	13
2018	Other services to the public	70	24	0	6	0	0	0	94	6	13
2018	None of the above	43	33	9	9	4	0	2	77	14	47
2017	Communications or public affairs	56	24	6	11	2	1	0	80	14	70
2017	Access to information and privacy	69	17	7	0	3	4	0	90	3	25
2017	Security	55	30	5	7	3	0	0	86	10	40
2017	Legal services	62	30	8	0	0	0	0	92	0	12
2017	Administration and operations	52	26	10	8	2	0	2	80	10	117
2017	Human resources	56	23	9	9	1	0	2	81	10	56
2017	Financial management	37	45	9	0	6	3	0	85	6	32
2017	Information management	41	28	15	3	14	0	0	69	17	28
2017	Information technology	27	52	11	0	7	0	3	81	8	37
2017	Policy	45	34	7	9	4	1	0	80	13	160
2017	None of the above	39	31	12	10	7	0	0	70	18	71
2014	Client contact centre	37	41	22	0	0	0	0	78	0	13
2014	Communications or public affairs	56	33	7	0	5	0	0	89	5	63
2014	Access to information and privacy	42	41	11	6	0	0	0	83	6	19
2014	Security	42	45	7	7	0	0	0	87	7	42
2014	Legal services	44	19	5	27	4	0	0	63	32	21
2014	Administration and operations	42	40	8	9	1	1	0	83	10	110
2014	Human resources	48	28	14	8	2	0	0	76	10	50
2014	Financial management	53	38	4	0	0	4	0	95	0	21
2014	Information management	43	32	12	7	7	0	0	75	13	28
2014	Information technology	32	44	8	13	3	0	0	76	16	38
2014	Other services to the public	53	30	7	0	0	5	4	92	0	19
2014	None of the above	39	35	9	10	5	1	1	75	16	167

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	44	36	9	8	0	0	4	83	8	24
2018	Security	49	18	18	9	6	0	0	67	15	11
2018	Administration and operations	39	31	0	4	4	3	19	89	11	23
2018	Human resources	43	35	8	0	0	0	14	91	0	14
2018	Financial management	40	26	25	0	9	0	0	66	9	12
2018	Information technology	27	46	9	0	0	9	9	89	0	11
2018	Policy	52	33	0	4	0	0	12	95	5	45
2018	None of the above	56	33	0	11	0	0	0	89	11	11
2017	Communications or public affairs	54	18	14	9	0	0	4	76	9	22
2017	Security	30	39	7	16	0	8	0	75	17	13
2017	Administration and operations	51	27	13	0	5	5	0	81	5	22
2017	Human resources	33	39	7	0	0	0	21	92	0	15
2017	Financial management	38	16	8	8	8	0	23	69	20	13
2017	Information technology	26	34	24	0	0	8	8	71	0	12
2017	Policy	38	35	11	3	0	6	8	84	3	37
2017	None of the above	29	55	0	0	6	4	5	93	7	20
2014	Communications or public affairs	54	28	0	6	0	0	11	93	7	18
2014	Security	36	43	7	7	7	0	0	79	14	14
2014	Administration and operations	41	23	13	5	0	9	9	78	6	22
2014	Human resources	55	15	15	15	0	0	0	70	15	13
2014	Information technology	10	48	10	10	10	10	0	65	23	10
2014	None of the above	40	41	5	5	2	2	5	87	8	41

Job fit and development

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	46	40	7	1	1	1	3	90	2	78
2018	Access to information and privacy	50	41	0	9	0	0	0	91	9	22
2018	Security	25	32	14	14	9	0	5	61	24	37
2018	Legal services	47	30	23	0	0	0	0	77	0	13
2018	Administration and operations	25	46	10	12	4	1	2	73	17	93
2018	Human resources	20	42	12	22	2	0	2	63	24	55
2018	Financial management	23	36	16	25	0	0	0	59	25	25
2018	Information management	43	36	7	4	6	0	4	83	10	26
2018	Information technology	25	51	10	9	0	0	4	79	10	31
2018	Policy	23	48	11	13	5	0	1	72	17	150
2018	Project management	22	40	14	8	16	0	0	62	24	13
2018	Other services to the public	59	21	0	19	0	0	0	81	19	13
2018	None of the above	28	37	13	16	6	0	0	65	22	47
2017	Communications or public affairs	47	41	7	2	1	0	0	89	4	71
2017	Access to information and privacy	61	25	8	7	0	0	0	86	7	25
2017	Security	18	31	17	16	12	0	5	52	30	40
2017	Legal services	22	63	7	8	0	0	0	85	8	12
2017	Administration and operations	41	32	14	8	2	1	2	75	11	117
2017	Human resources	32	34	9	23	2	0	0	66	25	56
2017	Financial management	25	48	12	3	11	0	0	73	14	32
2017	Information management	48	27	7	14	3	0	0	75	18	28
2017	Information technology	30	29	21	13	2	3	3	62	16	37
2017	Policy	23	39	21	13	3	0	1	63	16	160
2017	None of the above	26	33	19	13	10	0	0	59	23	71
2014	Client contact centre	62	31	7	0	0	0	0	93	0	13
2014	Communications or public affairs	52	36	2	6	5	0	0	87	11	63
2014	Access to information and privacy	42	31	16	11	0	0	0	73	11	19
2014	Security	19	65	7	9	0	0	0	84	9	42
2014	Legal services	42	40	5	13	0	0	0	82	13	21
2014	Administration and operations	35	42	14	7	1	1	0	78	8	110
2014	Human resources	38	43	12	4	0	0	2	83	4	50
2014	Financial management	44	47	9	0	0	0	0	91	0	21
2014	Information management	44	30	7	16	3	0	0	74	19	28
2014	Information technology	19	37	21	10	10	0	3	57	21	38
2014	Other services to the public	37	36	13	14	0	0	0	73	14	19
2014	None of the above	25	42	11	14	7	1	1	68	20	167

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	58	32	7	3	0	0	0	91	3	77
2018	Access to information and privacy	38	34	14	15	0	0	0	72	15	22
2018	Security	53	36	2	5	4	0	0	89	9	37
2018	Legal services	70	30	0	0	0	0	0	100	0	13
2018	Administration and operations	39	42	9	7	2	0	1	82	9	93
2018	Human resources	45	39	5	11	0	0	0	84	11	55
2018	Financial management	38	40	11	7	4	0	0	78	11	25
2018	Information management	44	35	13	4	4	0	0	80	7	26
2018	Information technology	51	34	15	0	0	0	0	85	0	32
2018	Policy	69	26	2	2	1	0	0	94	3	148
2018	Project management	68	32	0	0	0	0	0	100	0	12
2018	Other services to the public	70	18	12	0	0	0	0	88	0	13
2018	None of the above	52	35	8	5	0	0	0	87	5	47
2017	Communications or public affairs	60	32	6	0	1	0	0	92	1	71
2017	Access to information and privacy	36	51	7	6	0	0	0	87	6	25
2017	Security	69	18	12	0	0	0	0	88	0	40
2017	Legal services	69	31	0	0	0	0	0	100	0	12
2017	Administration and operations	34	40	13	8	4	0	1	74	13	117
2017	Human resources	37	36	10	14	4	0	0	73	18	56
2017	Financial management	49	48	0	3	0	0	0	97	3	32
2017	Information management	60	18	7	15	0	0	0	78	15	28
2017	Information technology	36	48	8	3	3	0	3	86	5	37
2017	Policy	58	37	2	3	0	0	0	95	3	160
2017	None of the above	57	32	5	4	1	0	0	89	5	71
2014	Client contact centre	23	45	17	16	0	0	0	68	16	13
2014	Communications or public affairs	59	24	3	10	3	0	0	84	13	63
2014	Access to information and privacy	57	27	4	12	0	0	0	84	12	18
2014	Security	54	34	8	2	2	0	0	88	4	42
2014	Legal services	53	28	9	4	5	0	0	81	9	21
2014	Administration and operations	30	37	20	9	4	0	0	68	12	110
2014	Human resources	43	31	16	8	0	2	0	76	8	50
2014	Financial management	58	31	11	0	0	0	0	89	0	21
2014	Information management	32	54	0	7	7	0	0	86	14	28
2014	Information technology	49	32	11	3	5	0	0	81	8	38
2014	Other services to the public	62	32	6	0	0	0	0	94	0	19
2014	None of the above	53	33	7	4	3	0	0	86	7	167

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	65	31	3	1	0	0	95	1	78
2018	Access to information and privacy	59	26	5	10	0	0	85	10	22
2018	Security	54	30	11	3	2	0	84	5	36
2018	Legal services	62	38	0	0	0	0	100	0	13
2018	Administration and operations	46	38	10	4	1	1	85	5	92
2018	Human resources	57	30	2	11	0	0	87	11	54
2018	Financial management	40	42	5	9	4	0	82	13	25
2018	Information management	52	31	10	7	0	0	82	7	26
2018	Information technology	47	43	10	0	0	0	90	0	30
2018	Policy	64	30	4	1	1	0	94	2	147
2018	Project management	57	43	0	0	0	0	100	0	12
2018	Other services to the public	76	17	6	0	0	0	94	0	13
2018	None of the above	54	42	4	0	0	0	96	0	47
2017	Communications or public affairs	66	29	5	1	0	0	94	1	71
2017	Access to information and privacy	43	47	0	10	0	0	90	10	25
2017	Security	76	19	5	0	0	0	95	0	40
2017	Legal services	77	23	0	0	0	0	100	0	12
2017	Administration and operations	43	38	10	6	2	1	81	8	116
2017	Human resources	46	34	9	11	0	0	80	11	56
2017	Financial management	52	42	3	3	0	0	94	3	32
2017	Information management	68	18	4	7	4	0	86	11	28
2017	Information technology	39	48	5	5	0	3	89	5	37
2017	Policy	59	37	3	1	0	0	95	1	160
2017	None of the above	61	28	6	3	3	0	89	5	71
2014	Client contact centre	30	52	19	0	0	0	81	0	13
2014	Communications or public affairs	68	19	5	4	3	0	87	8	63
2014	Access to information and privacy	47	31	10	11	0	0	79	11	19
2014	Security	66	29	5	0	0	0	95	0	42
2014	Legal services	53	23	9	9	5	0	76	14	21
2014	Administration and operations	45	34	12	6	3	0	79	9	110
2014	Human resources	56	32	4	6	2	0	88	8	50
2014	Financial management	71	25	4	0	0	0	96	0	21
2014	Information management	46	37	3	7	7	0	83	14	28
2014	Information technology	55	32	8	0	5	0	87	5	38
2014	Other services to the public	62	27	6	5	0	0	89	5	19
2014	None of the above	58	30	5	5	2	0	88	7	167

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	37	37	11	9	4	3	0	77	12	77
2018	Access to information and privacy	64	13	9	10	0	0	5	80	11	22
2018	Security	27	26	25	14	8	0	0	52	23	37
2018	Legal services	23	53	0	8	16	0	0	77	23	13
2018	Administration and operations	28	29	17	13	5	7	0	62	20	93
2018	Human resources	22	54	11	7	4	2	0	78	11	54
2018	Financial management	19	26	25	11	7	11	0	51	21	25
2018	Information management	47	24	15	7	4	3	0	73	11	26
2018	Information technology	22	29	23	13	12	0	0	51	26	31
2018	Policy	24	37	12	12	9	4	1	65	23	152
2018	Project management	15	37	8	32	8	0	0	52	40	13
2018	Other services to the public	48	23	13	11	0	5	0	75	11	13
2018	None of the above	25	22	18	19	13	0	3	48	34	48
2017	Communications or public affairs	49	28	6	9	2	2	3	82	12	71
2017	Access to information and privacy	58	25	11	3	0	4	0	86	3	25
2017	Security	19	38	15	11	12	5	0	60	25	40
2017	Legal services	8	63	15	14	0	0	0	71	14	12
2017	Administration and operations	35	31	15	6	4	9	1	73	11	117
2017	Human resources	30	36	13	10	4	7	0	71	15	56
2017	Financial management	27	36	6	9	8	10	3	73	20	32
2017	Information management	37	7	11	13	14	15	4	54	33	28
2017	Information technology	5	42	8	18	13	14	0	54	36	37
2017	Policy	26	37	10	11	8	7	1	68	21	160
2017	None of the above	26	23	21	17	10	3	0	51	28	71
2014	Client contact centre	21	55	16	7	0	0	0	76	7	13
2014	Communications or public affairs	53	34	8	0	3	2	0	88	4	63
2014	Access to information and privacy	52	21	6	10	6	6	0	77	17	19
2014	Security	28	48	9	11	5	0	0	75	16	42
2014	Legal services	24	44	0	4	23	4	0	71	29	21
2014	Administration and operations	32	31	12	11	6	7	2	69	18	109
2014	Human resources	35	31	10	12	2	8	2	73	16	49
2014	Financial management	34	62	0	4	0	0	0	96	4	21
2014	Information management	39	25	12	14	3	8	0	69	19	28
2014	Information technology	21	18	21	11	26	0	3	40	38	38
2014	Other services to the public	47	30	16	0	0	7	0	82	0	19
2014	None of the above	23	38	10	14	10	3	2	64	25	166

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	34	20	21	10	12	1	1	56	23	78
2018	Access to information and privacy	56	22	13	0	10	0	0	77	10	22
2018	Security	12	35	17	17	11	8	0	51	30	37
2018	Legal services	39	23	0	14	16	0	8	68	32	13
2018	Administration and operations	17	27	32	14	7	3	0	46	21	92
2018	Human resources	20	35	16	9	15	0	4	58	25	54
2018	Financial management	16	24	25	11	19	0	5	42	31	25
2018	Information management	26	18	16	20	11	0	10	48	34	26
2018	Information technology	23	19	27	13	18	0	0	42	31	32
2018	Policy	21	21	13	19	17	4	6	46	40	152
2018	Project management	7	38	23	25	8	0	0	44	32	13
2018	Other services to the public	48	23	6	12	5	5	0	75	18	13
2018	None of the above	18	15	18	16	26	2	5	36	45	48
2017	Communications or public affairs	35	25	15	14	5	4	3	64	20	71
2017	Access to information and privacy	48	14	0	7	13	8	10	76	24	25
2017	Security	18	25	20	12	16	5	5	48	31	40
2017	Legal services	15	34	14	15	16	0	7	52	33	12
2017	Administration and operations	26	30	15	12	7	3	6	62	22	117
2017	Human resources	22	30	13	21	9	4	2	55	32	56
2017	Financial management	29	27	18	12	6	6	3	61	19	32
2017	Information management	22	18	9	14	22	4	12	47	42	28
2017	Information technology	11	31	18	8	27	3	2	43	37	36
2017	Policy	25	24	12	21	11	3	4	52	35	160
2017	None of the above	19	17	15	19	21	4	4	39	44	71
2014	Client contact centre	0	17	46	23	7	0	7	18	33	13
2014	Communications or public affairs	14	26	17	14	20	6	3	44	37	63
2014	Access to information and privacy	46	23	10	5	12	6	0	73	17	19
2014	Security	24	29	6	23	19	0	0	52	41	42
2014	Legal services	26	10	19	14	27	4	0	37	43	21
2014	Administration and operations	21	28	11	18	14	2	7	53	35	110
2014	Human resources	20	24	10	14	18	4	10	51	37	50
2014	Financial management	29	38	11	13	4	4	0	70	18	21
2014	Information management	15	18	15	13	27	8	4	38	45	28
2014	Information technology	10	13	21	16	34	3	3	25	53	38
2014	Other services to the public	32	10	31	20	6	0	0	42	26	19
2014	None of the above	14	16	13	23	23	5	6	34	51	167

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	61	27	7	5	0	0	0	88	5	77
2018	Access to information and privacy	50	40	5	6	0	0	0	90	6	22
2018	Security	37	42	6	12	4	0	0	78	16	35
2018	Legal services	38	47	0	8	8	0	0	84	16	13
2018	Administration and operations	47	30	11	10	1	0	2	78	11	92
2018	Human resources	35	32	10	22	2	0	0	67	24	54
2018	Financial management	25	32	18	22	4	0	0	57	25	25
2018	Information management	32	55	7	0	6	0	0	87	6	26
2018	Information technology	38	32	13	7	6	0	3	73	14	32
2018	Policy	44	37	8	7	3	0	0	81	10	150
2018	Project management	45	30	10	0	16	0	0	74	16	13
2018	Other services to the public	58	31	0	11	0	0	0	89	11	13
2018	None of the above	30	33	15	17	4	0	0	63	21	48
2017	Communications or public affairs	48	27	8	12	1	0	3	78	14	70
2017	Access to information and privacy	41	46	6	7	0	0	0	87	7	24
2017	Security	44	31	7	13	5	0	0	75	17	40
2017	Legal services	69	15	16	0	0	0	0	84	0	12
2017	Administration and operations	41	40	8	7	2	1	2	82	10	116
2017	Human resources	32	38	16	12	2	0	0	70	14	56
2017	Financial management	39	37	9	12	3	0	0	76	14	32
2017	Information management	40	20	8	18	14	0	0	60	32	28
2017	Information technology	28	49	3	14	3	0	3	80	17	37
2017	Policy	46	38	7	7	1	1	0	85	8	160
2017	None of the above	34	33	13	16	5	0	0	67	21	71
2014	Client contact centre	21	39	34	0	7	0	0	60	7	13
2014	Communications or public affairs	41	39	8	6	5	0	0	81	11	63
2014	Access to information and privacy	50	44	0	0	6	0	0	94	6	19
2014	Security	41	35	12	5	7	0	0	76	12	42
2014	Legal services	38	44	5	13	0	0	0	82	13	21
2014	Administration and operations	32	37	18	8	4	0	0	70	12	110
2014	Human resources	34	51	10	4	0	2	0	86	4	50
2014	Financial management	48	36	11	0	4	0	0	85	4	21
2014	Information management	32	47	11	3	7	0	0	79	10	28
2014	Information technology	29	34	19	16	3	0	0	63	19	38
2014	Other services to the public	37	51	7	4	0	0	0	89	4	19
2014	None of the above	35	44	8	11	2	0	0	79	13	167

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	64	27	7	2	0	0	0	91	2	78
2018	Access to information and privacy	54	32	9	6	0	0	0	85	6	22
2018	Security	53	31	2	9	4	0	0	84	14	34
2018	Legal services	54	30	8	0	8	0	0	84	8	13
2018	Administration and operations	44	33	12	9	1	0	0	78	10	93
2018	Human resources	41	31	13	11	4	0	0	72	15	53
2018	Financial management	28	30	29	9	4	0	0	58	13	25
2018	Information management	51	24	16	0	9	0	0	75	9	26
2018	Information technology	30	47	17	3	3	0	0	77	6	32
2018	Policy	46	34	11	8	1	1	0	81	9	149
2018	Project management	53	33	7	0	8	0	0	86	8	13
2018	Other services to the public	58	36	6	0	0	0	0	94	0	13
2018	None of the above	35	36	12	12	4	0	0	71	16	48
2017	Communications or public affairs	57	25	12	5	1	0	0	82	6	70
2017	Access to information and privacy	53	35	10	3	0	0	0	87	3	25
2017	Security	44	39	7	7	3	0	0	83	10	40
2017	Legal services	38	53	0	9	0	0	0	91	9	11
2017	Administration and operations	49	25	14	8	2	1	1	76	10	116
2017	Human resources	43	34	16	3	3	0	0	77	7	56
2017	Financial management	42	30	20	6	3	0	0	72	9	32
2017	Information management	51	13	10	11	14	0	0	65	25	28
2017	Information technology	36	37	18	5	0	0	3	76	5	37
2017	Policy	50	31	12	5	2	0	0	81	7	160
2017	None of the above	39	38	11	8	5	0	0	77	12	71
2014	Client contact centre	30	45	26	0	0	0	0	74	0	13
2014	Communications or public affairs	51	26	7	9	7	0	0	77	16	63
2014	Access to information and privacy	40	48	6	0	6	0	0	89	6	19
2014	Security	46	45	7	0	2	0	0	91	2	42
2014	Legal services	34	52	9	0	4	0	0	86	4	21
2014	Administration and operations	34	40	13	10	2	0	1	75	12	109
2014	Human resources	34	47	10	10	0	0	0	81	10	50
2014	Financial management	42	49	9	0	0	0	0	91	0	21
2014	Information management	44	32	11	7	7	0	0	76	13	28
2014	Information technology	34	34	18	5	6	3	0	70	11	38
2014	Other services to the public	37	27	22	13	0	0	0	64	13	19
2014	None of the above	33	44	8	7	7	0	1	78	14	167

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	63	28	5	4	0	0	0	91	4	78
2018	Access to information and privacy	58	36	0	6	0	0	0	94	6	22
2018	Security	39	42	3	15	2	0	0	81	17	35
2018	Legal services	31	47	0	14	8	0	0	78	22	13
2018	Administration and operations	49	38	6	5	2	0	0	87	7	93
2018	Human resources	38	42	7	7	5	0	0	80	13	55
2018	Financial management	19	38	20	11	11	0	0	58	22	25
2018	Information management	44	32	7	11	6	0	0	77	17	26
2018	Information technology	25	43	13	12	6	0	0	69	18	32
2018	Policy	47	33	9	7	4	1	1	81	10	148
2018	Project management	22	56	0	0	16	0	7	83	17	13
2018	Other services to the public	63	25	6	5	0	0	0	88	5	13
2018	None of the above	37	35	16	10	3	0	0	72	12	48
2017	Communications or public affairs	56	30	8	4	2	0	0	86	6	70
2017	Access to information and privacy	75	19	6	0	0	0	0	94	0	25
2017	Security	42	41	14	3	0	0	0	83	3	40
2017	Legal services	62	30	8	0	0	0	0	92	0	12
2017	Administration and operations	41	37	11	4	2	0	6	83	6	116
2017	Human resources	47	34	11	3	5	0	0	81	8	56
2017	Financial management	37	39	9	12	3	0	0	76	15	32
2017	Information management	60	22	0	14	3	0	0	82	18	28
2017	Information technology	24	53	13	5	3	0	3	78	8	37
2017	Policy	42	38	11	6	3	0	1	80	9	160
2017	None of the above	40	30	19	7	5	0	0	70	12	71
2014	Client contact centre	30	63	7	0	0	0	0	93	0	13
2014	Communications or public affairs	51	31	11	5	2	0	0	82	7	63
2014	Access to information and privacy	52	43	6	0	0	0	0	94	0	19
2014	Security	34	48	14	2	2	0	0	82	4	42
2014	Legal services	47	48	0	0	4	0	0	96	4	21
2014	Administration and operations	42	38	11	5	3	0	1	81	8	110
2014	Human resources	42	48	4	4	2	0	0	90	6	50
2014	Financial management	40	51	4	4	0	0	0	91	4	21
2014	Information management	39	44	11	7	0	0	0	83	7	28
2014	Information technology	36	21	26	14	3	0	0	57	16	38
2014	Other services to the public	37	56	7	0	0	0	0	93	0	19
2014	None of the above	42	40	10	5	2	1	1	83	7	167

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	50	33	14	2	0	0	0	84	2	78
2018	Access to information and privacy	51	22	13	9	6	0	0	73	15	22
2018	Security	28	36	21	9	6	0	0	64	15	37
2018	Legal services	30	54	0	8	0	8	0	92	8	13
2018	Administration and operations	28	30	26	8	2	6	1	62	11	92
2018	Human resources	30	44	15	7	0	4	0	77	8	54
2018	Financial management	23	28	41	4	4	0	0	52	7	25
2018	Information management	32	35	21	7	4	0	0	68	11	26
2018	Information technology	24	38	34	0	0	3	0	65	0	32
2018	Policy	39	40	11	7	1	2	0	81	8	151
2018	Project management	21	65	7	0	8	0	0	86	8	13
2018	Other services to the public	58	25	11	6	0	0	0	83	6	13
2018	None of the above	29	30	18	14	6	2	2	61	21	48
2017	Communications or public affairs	44	36	10	8	0	1	0	81	8	71
2017	Access to information and privacy	48	39	10	3	0	0	0	87	3	25
2017	Security	19	54	14	7	3	3	0	75	10	40
2017	Legal services	44	35	8	0	7	7	0	84	7	12
2017	Administration and operations	34	35	14	7	2	6	2	75	10	116
2017	Human resources	29	49	12	5	3	0	2	79	9	56
2017	Financial management	28	39	15	9	0	9	0	74	10	32
2017	Information management	26	34	11	0	18	7	4	68	20	28
2017	Information technology	23	40	18	11	3	5	0	67	14	37
2017	Policy	42	31	15	5	1	5	1	78	6	160
2017	None of the above	30	30	22	6	6	6	0	64	13	71

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	54	33	4	8	1	0	0	87	10	77
2018	Access to information and privacy	76	19	5	0	0	0	0	95	0	22
2018	Security	48	25	20	7	0	0	0	73	7	36
2018	Legal services	23	39	8	16	14	0	0	62	30	13
2018	Administration and operations	41	37	6	8	7	0	1	79	15	93
2018	Human resources	53	31	5	4	6	0	2	85	9	55
2018	Financial management	31	28	14	7	20	0	0	58	27	25
2018	Information management	48	21	13	8	6	0	3	72	15	26
2018	Information technology	39	41	10	7	3	0	0	80	10	32
2018	Policy	32	34	12	19	2	1	0	67	21	150
2018	Project management	59	24	0	0	17	0	0	83	17	12
2018	Other services to the public	59	35	0	5	0	0	0	95	5	13
2018	None of the above	34	28	14	17	6	1	0	63	23	48
2017	Communications or public affairs	43	27	8	16	5	0	1	71	21	71
2017	Access to information and privacy	65	28	3	4	0	0	0	93	4	25
2017	Security	32	32	14	15	7	0	0	64	22	40
2017	Legal services	21	30	14	28	8	0	0	50	36	12
2017	Administration and operations	44	35	7	10	3	0	2	80	13	117
2017	Human resources	38	47	10	5	0	0	0	84	5	56
2017	Financial management	34	27	24	12	3	0	0	61	15	32
2017	Information management	48	22	14	6	10	0	0	69	16	28
2017	Information technology	43	40	5	4	5	0	3	85	10	37
2017	Policy	29	33	10	20	8	0	0	62	28	160
2017	None of the above	26	31	16	18	7	1	0	58	25	71
2014	Client contact centre	32	21	40	7	0	0	0	53	7	13
2014	Communications or public affairs	37	33	13	14	3	0	0	70	17	63
2014	Access to information and privacy	35	55	0	5	0	6	0	95	5	19
2014	Security	37	42	12	2	7	0	0	79	9	42
2014	Legal services	30	33	14	19	4	0	0	63	23	21
2014	Administration and operations	46	34	11	5	3	0	2	81	8	110
2014	Human resources	44	36	4	10	4	2	0	82	14	50
2014	Financial management	62	9	25	4	0	0	0	71	4	21
2014	Information management	36	28	18	8	11	0	0	64	18	28
2014	Information technology	26	34	18	16	0	3	3	64	17	38
2014	Other services to the public	33	36	22	4	4	0	0	69	9	19
2014	None of the above	29	37	12	15	7	0	0	66	22	167

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	36	36	10	9	9	0	0	72	18	78
2018	Access to information and privacy	42	36	13	9	0	0	0	78	9	22
2018	Security	26	25	26	15	8	0	0	52	22	37
2018	Legal services	0	39	16	23	22	0	0	39	46	13
2018	Administration and operations	33	26	23	12	5	0	0	59	17	93
2018	Human resources	33	29	18	12	8	0	0	62	20	55
2018	Financial management	21	27	23	18	11	0	0	48	29	25
2018	Information management	42	25	22	11	0	0	0	67	11	26
2018	Information technology	25	34	26	4	6	0	4	62	11	32
2018	Policy	10	27	27	19	17	0	0	36	36	151
2018	Project management	7	47	13	18	16	0	0	53	34	13
2018	Other services to the public	59	17	24	0	0	0	0	76	0	13
2018	None of the above	33	29	20	11	7	0	0	61	18	48
2017	Communications or public affairs	36	32	19	6	8	0	0	68	14	71
2017	Access to information and privacy	39	35	22	4	0	0	0	75	4	25
2017	Security	20	33	28	16	3	0	0	53	19	40
2017	Legal services	15	35	22	0	28	0	0	50	28	12
2017	Administration and operations	35	37	18	5	4	0	2	73	9	117
2017	Human resources	28	34	23	5	7	0	2	63	13	56
2017	Financial management	21	35	26	12	6	0	0	56	18	32
2017	Information management	33	32	26	6	3	0	0	65	9	28
2017	Information technology	25	47	16	3	2	3	5	77	5	37
2017	Policy	11	35	21	21	12	0	0	46	33	159
2017	None of the above	24	39	14	11	7	0	5	67	19	71
2014	Client contact centre	63	37	0	0	0	0	0	100	0	13
2014	Communications or public affairs	23	35	16	15	10	0	0	58	26	63
2014	Access to information and privacy	31	38	20	6	0	6	0	73	6	19
2014	Security	26	48	7	13	7	0	0	73	20	42
2014	Legal services	34	9	25	23	9	0	0	43	32	21
2014	Administration and operations	38	43	12	4	2	0	1	82	6	110
2014	Human resources	22	44	14	14	6	0	0	66	20	50
2014	Financial management	22	69	4	4	0	0	0	91	4	21
2014	Information management	32	22	36	7	3	0	0	55	10	28
2014	Information technology	21	29	21	16	0	3	11	57	18	38
2014	Other services to the public	37	9	34	14	5	0	0	47	19	19
2014	None of the above	20	29	24	12	13	0	2	50	26	167

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Communications or public affairs	25	27	49	79
2018	Access to information and privacy	15	34	51	22
2018	Security	55	21	24	37
2018	Legal services	47	31	22	13
2018	Administration and operations	38	25	37	93
2018	Human resources	34	24	41	55
2018	Financial management	49	30	21	25
2018	Information management	41	23	35	26
2018	Information technology	12	53	35	32
2018	Policy	63	10	27	152
2018	Project management	34	23	42	13
2018	Other services to the public	18	54	28	13
2018	None of the above	26	30	44	48
2017	Communications or public affairs	27	27	46	71
2017	Access to information and privacy	58	24	18	25
2017	Security	37	24	40	40
2017	Legal services	65	28	7	12
2017	Administration and operations	39	25	36	117
2017	Human resources	57	18	25	56
2017	Financial management	36	35	30	32
2017	Information management	36	40	24	28
2017	Information technology	30	44	26	37
2017	Policy	70	10	21	160
2017	None of the above	36	31	33	71
2014	Client contact centre	32	45	23	13
2014	Communications or public affairs	27	37	36	63
2014	Access to information and privacy	39	42	19	19
2014	Security	43	19	37	42
2014	Legal services	32	25	43	21
2014	Administration and operations	36	26	39	110
2014	Human resources	65	12	23	50
2014	Financial management	51	43	6	21
2014	Information management	39	27	35	28
2014	Information technology	29	39	32	38
2014	Other services to the public	40	34	26	19
2014	None of the above	56	19	25	167

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Communications or public affairs	10	14	45	17	5	9	19
2018	Security	29	10	37	3	5	16	20
2018	Administration and operations	3	28	58	3	3	6	36
2018	Human resources	10	21	59	0	5	5	19
2018	Financial management	0	11	63	0	11	15	12
2018	Information management	9	48	32	0	0	11	10
2018	Policy	4	7	73	4	6	7	95
2018	None of the above	0	8	74	6	5	6	14
2017	Communications or public affairs	5	28	37	0	30	0	18
2017	Access to information and privacy	0	18	24	0	58	0	13
2017	Security	13	18	47	0	23	0	14
2017	Administration and operations	17	27	33	4	12	6	46
2017	Human resources	0	32	55	0	3	10	32
2017	Financial management	0	17	66	0	9	8	12
2017	Information management	0	10	49	0	32	9	10
2017	Information technology	17	9	48	0	0	27	10
2017	Policy	2	10	72	6	6	5	111
2017	None of the above	12	28	41	7	4	8	26
2014	Communications or public affairs	0	13	46	19	9999	22	17
2014	Security	0	23	62	5	9999	10	19
2014	Administration and operations	10	33	47	2	9999	7	39
2014	Human resources	28	19	40	3	9999	9	32
2014	Financial management	21	44	35	0	9999	0	11
2014	Information management	19	17	45	8	9999	11	11
2014	Information technology	17	18	46	0	9999	18	11
2014	None of the above	6	6	76	6	9999	6	92

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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	71	21	8	0	0	0	0	92	0	77
2018	Access to information and privacy	73	17	5	6	0	0	0	90	6	22
2018	Security	53	35	9	2	0	0	0	88	2	35
2018	Legal services	47	46	8	0	0	0	0	92	0	13
2018	Administration and operations	63	32	4	1	0	0	0	95	1	92
2018	Human resources	49	40	5	2	4	0	0	89	6	55
2018	Financial management	55	27	14	4	0	0	0	82	4	25
2018	Information management	52	32	4	4	9	0	0	84	12	26
2018	Information technology	37	51	3	9	0	0	0	88	9	32
2018	Policy	64	28	2	5	2	0	0	91	6	151
2018	Project management	64	30	7	0	0	0	0	93	0	13
2018	Other services to the public	70	30	0	0	0	0	0	100	0	13
2018	None of the above	52	41	0	7	0	0	0	93	7	48
2017	Communications or public affairs	63	32	4	1	0	0	0	95	1	71
2017	Access to information and privacy	69	24	7	0	0	0	0	93	0	25
2017	Security	38	47	15	0	0	0	0	85	0	40
2017	Legal services	69	23	8	0	0	0	0	92	0	12
2017	Administration and operations	52	40	5	2	2	0	0	92	3	116
2017	Human resources	41	41	7	0	8	2	0	84	8	56
2017	Financial management	49	48	3	0	0	0	0	97	0	32
2017	Information management	48	20	14	11	7	0	0	68	18	28
2017	Information technology	31	53	8	3	3	0	3	86	5	37
2017	Policy	57	36	3	4	1	0	0	93	4	160
2017	None of the above	51	29	5	12	1	2	0	81	13	71
2014	Client contact centre	35	65	0	0	0	0	0	100	0	13
2014	Communications or public affairs	64	24	9	2	0	2	0	89	2	63
2014	Access to information and privacy	52	31	11	6	0	0	0	83	6	19
2014	Security	67	19	12	0	2	0	0	86	2	42
2014	Legal services	72	14	5	4	4	0	0	86	9	21
2014	Administration and operations	54	37	6	2	1	0	0	92	2	109
2014	Human resources	54	36	8	2	0	0	0	90	2	50
2014	Financial management	69	26	5	0	0	0	0	95	0	21
2014	Information management	45	35	10	6	3	0	0	81	10	28
2014	Information technology	50	24	13	8	3	3	0	75	11	38
2014	Other services to the public	53	29	13	4	0	0	0	83	4	19
2014	None of the above	52	35	7	5	1	0	0	87	6	167

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	35	52	10	2	0	1	87	2	76
2018	Access to information and privacy	62	27	11	0	0	0	89	0	21
2018	Security	24	44	13	7	13	0	68	19	37
2018	Legal services	61	23	8	8	0	0	84	8	13
2018	Administration and operations	36	41	12	6	1	3	80	8	93
2018	Human resources	24	50	15	8	2	2	75	10	54
2018	Financial management	25	19	27	21	7	0	44	29	25
2018	Information management	22	42	19	15	0	3	66	15	26
2018	Information technology	24	37	25	13	0	0	61	13	32
2018	Policy	34	45	11	8	2	0	79	10	152
2018	Project management	14	68	18	0	0	0	82	0	13
2018	Other services to the public	61	27	0	11	0	0	89	11	12
2018	None of the above	20	40	19	12	8	2	61	20	47
2017	Communications or public affairs	41	43	8	7	1	0	83	9	71
2017	Access to information and privacy	61	28	3	8	0	0	89	8	25
2017	Security	32	48	14	0	6	0	80	6	40
2017	Legal services	48	38	15	0	0	0	85	0	12
2017	Administration and operations	36	45	11	2	1	5	85	3	116
2017	Human resources	32	52	9	3	0	4	88	3	56
2017	Financial management	22	45	18	12	0	3	69	12	32
2017	Information management	26	40	21	9	0	4	68	10	28
2017	Information technology	31	39	10	14	3	3	72	17	37
2017	Policy	40	41	9	7	1	1	82	9	160
2017	None of the above	26	42	20	6	6	0	68	12	71
2014	Client contact centre	28	46	26	0	0	0	74	0	13
2014	Communications or public affairs	45	39	8	7	0	2	85	7	63
2014	Access to information and privacy	63	21	16	0	0	0	84	0	19
2014	Security	35	49	13	3	0	0	84	3	42
2014	Legal services	44	38	9	0	4	4	85	5	21
2014	Administration and operations	44	40	10	4	1	0	84	6	110
2014	Human resources	42	41	10	4	0	4	86	4	50
2014	Financial management	44	42	9	5	0	0	86	5	21
2014	Information management	28	46	17	4	0	4	77	4	28
2014	Information technology	16	44	21	11	5	3	61	16	38
2014	Other services to the public	34	66	0	0	0	0	100	0	18
2014	None of the above	36	39	15	6	1	3	78	7	167

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	2	10	45	27	15	0	0	42	13	78
2018	Access to information and privacy	5	9	25	33	28	0	0	61	14	22
2018	Security	9	30	38	12	5	3	3	18	41	37
2018	Legal services	7	39	16	23	16	0	0	39	46	13
2018	Administration and operations	7	28	32	19	13	0	1	32	35	92
2018	Human resources	15	29	34	16	4	0	2	20	45	54
2018	Financial management	22	22	30	16	7	0	3	24	45	25
2018	Information management	17	35	26	19	0	0	3	19	53	26
2018	Information technology	18	33	34	9	3	3	0	13	53	32
2018	Policy	10	24	43	19	3	1	0	22	35	151
2018	Project management	25	7	54	8	7	0	0	14	31	13
2018	Other services to the public	0	21	34	23	16	0	6	42	23	13
2018	None of the above	11	17	41	27	5	0	0	32	28	48
2017	Communications or public affairs	2	17	36	26	12	0	6	41	21	71
2017	Access to information and privacy	4	7	24	29	33	0	4	64	11	25
2017	Security	20	34	25	7	11	0	2	19	56	40
2017	Legal services	28	30	14	14	8	7	0	23	62	12
2017	Administration and operations	10	18	28	31	7	0	4	41	30	117
2017	Human resources	16	28	34	12	6	2	2	19	46	56
2017	Financial management	28	29	19	9	6	3	6	16	63	31
2017	Information management	18	24	35	12	0	4	7	13	47	28
2017	Information technology	5	26	39	11	11	5	3	24	34	37
2017	Policy	8	28	40	21	3	1	0	24	36	160
2017	None of the above	13	22	33	15	9	0	8	26	38	71
2014	Client contact centre	0	28	56	9	7	0	0	16	28	13
2014	Communications or public affairs	3	19	40	19	17	0	2	36	23	63
2014	Access to information and privacy	0	16	15	48	16	6	0	67	17	19
2014	Security	9	33	30	20	4	3	0	25	43	41
2014	Legal services	0	30	42	14	10	4	0	25	32	21
2014	Administration and operations	6	17	35	25	14	0	4	40	24	110
2014	Human resources	6	32	39	10	2	6	4	14	43	50
2014	Financial management	18	18	64	0	0	0	0	0	36	21
2014	Information management	3	47	32	12	0	0	7	12	54	28
2014	Information technology	5	32	42	10	5	0	6	16	39	38
2014	Other services to the public	11	20	48	9	12	0	0	21	31	19
2014	None of the above	5	20	41	23	7	2	2	31	26	167

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	1	4	17	44	30	2	2	77	5	77
2018	Access to information and privacy	0	0	5	28	64	4	0	95	0	22
2018	Security	12	16	31	30	8	3	0	39	29	36
2018	Legal services	0	8	23	23	39	0	7	67	8	13
2018	Administration and operations	4	12	27	29	23	1	5	55	17	91
2018	Human resources	11	20	35	19	13	0	2	32	32	54
2018	Financial management	24	25	27	12	12	0	0	24	48	25
2018	Information management	20	26	21	14	16	0	3	31	48	26
2018	Information technology	9	16	20	42	13	0	0	55	25	32
2018	Policy	3	16	26	42	13	1	0	55	19	151
2018	Project management	16	0	45	24	14	0	0	39	16	13
2018	Other services to the public	0	5	22	17	39	0	17	67	7	13
2018	None of the above	8	12	37	26	15	2	0	42	20	44
2017	Communications or public affairs	2	5	12	45	27	1	7	78	8	71
2017	Access to information and privacy	0	0	10	24	55	7	3	89	0	25
2017	Security	10	15	33	17	22	0	2	40	26	40
2017	Legal services	0	7	7	42	30	0	15	84	8	12
2017	Administration and operations	3	4	26	30	24	3	10	62	8	117
2017	Human resources	11	16	39	25	7	0	2	33	27	56
2017	Financial management	19	12	36	13	9	6	6	24	35	31
2017	Information management	11	11	24	21	11	8	15	41	28	28
2017	Information technology	3	16	31	29	8	8	5	43	21	37
2017	Policy	6	12	29	29	19	2	3	50	19	160
2017	None of the above	8	17	23	23	19	4	5	47	28	71
2014	Client contact centre	0	7	65	14	14	0	0	28	7	13
2014	Communications or public affairs	1	12	16	36	29	1	3	69	14	63
2014	Access to information and privacy	0	9	27	38	21	6	0	63	9	19
2014	Security	9	30	15	29	13	0	5	43	41	41
2014	Legal services	0	9	19	39	19	4	10	68	10	21
2014	Administration and operations	5	10	27	29	24	2	4	55	17	110
2014	Human resources	4	20	20	32	16	4	4	52	26	50
2014	Financial management	0	20	37	22	9	6	6	35	23	21
2014	Information management	11	8	35	25	11	0	10	40	21	28
2014	Information technology	14	8	31	18	18	8	3	41	24	38
2014	Other services to the public	0	18	18	37	16	0	10	59	20	19
2014	None of the above	3	7	26	43	16	1	3	61	11	166

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	0	15	26	29	28	0	1	58	15	78
2018	Access to information and privacy	5	6	44	22	24	0	0	46	10	22
2018	Security	7	18	30	34	5	3	3	42	26	37
2018	Legal services	0	8	47	23	22	0	0	46	8	13
2018	Administration and operations	3	19	39	18	16	3	3	35	24	91
2018	Human resources	15	26	20	29	8	2	0	37	43	54
2018	Financial management	16	26	34	7	16	0	0	23	43	25
2018	Information management	13	8	18	28	20	6	7	55	24	26
2018	Information technology	9	10	22	48	7	0	3	58	20	32
2018	Policy	2	11	33	39	14	1	1	53	13	151
2018	Project management	17	14	12	48	0	9	0	53	34	13
2018	Other services to the public	0	12	10	22	49	0	6	76	13	13
2018	None of the above	14	14	40	15	10	5	1	26	31	48
2017	Communications or public affairs	1	8	24	32	22	0	12	62	11	70
2017	Access to information and privacy	11	4	24	38	20	3	0	59	16	25
2017	Security	18	14	27	20	12	0	9	35	36	39
2017	Legal services	0	22	7	36	35	0	0	71	22	12
2017	Administration and operations	8	16	31	21	12	2	10	37	27	116
2017	Human resources	19	19	27	14	13	4	4	29	42	56
2017	Financial management	22	13	33	12	5	6	9	21	41	31
2017	Information management	14	3	43	10	11	4	15	26	22	28
2017	Information technology	13	29	24	24	5	3	3	31	44	37
2017	Policy	4	9	29	33	22	1	2	57	14	160
2017	None of the above	13	19	20	19	20	1	7	43	35	70
2014	Client contact centre	7	16	56	14	7	0	0	21	23	13
2014	Communications or public affairs	5	8	35	30	15	2	5	48	14	63
2014	Access to information and privacy	18	27	11	12	27	6	0	41	48	18
2014	Security	9	12	35	27	17	0	0	44	21	41
2014	Legal services	11	19	37	18	15	0	0	33	30	21
2014	Administration and operations	9	18	27	20	22	0	4	44	28	110
2014	Human resources	22	22	22	16	12	4	2	30	47	50
2014	Financial management	0	22	50	22	6	0	0	28	22	21
2014	Information management	14	17	30	18	8	3	10	30	36	28
2014	Information technology	18	16	24	21	13	8	0	37	37	38
2014	Other services to the public	4	11	40	33	11	0	0	45	15	19
2014	None of the above	8	14	31	33	11	1	2	45	23	167

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	2	16	27	33	21	0	0	54	19	77
2018	Access to information and privacy	5	9	44	17	25	0	0	42	14	22
2018	Security	15	23	36	24	3	0	0	26	38	37
2018	Legal services	7	23	54	8	8	0	0	16	30	13
2018	Administration and operations	7	25	40	12	13	0	3	27	33	93
2018	Human resources	10	27	28	22	13	0	0	35	37	53
2018	Financial management	12	29	12	23	19	0	4	45	43	23
2018	Information management	4	19	33	23	17	0	3	41	24	24
2018	Information technology	12	22	27	30	9	0	0	39	34	32
2018	Policy	10	28	44	14	3	1	0	17	39	151
2018	Project management	33	8	28	22	10	0	0	32	40	13
2018	Other services to the public	0	0	28	13	59	0	0	72	0	13
2018	None of the above	8	25	25	26	11	2	2	39	35	48
2017	Communications or public affairs	5	17	32	20	16	0	11	40	24	71
2017	Access to information and privacy	4	11	25	39	18	3	0	59	15	24
2017	Security	10	16	35	18	19	0	3	38	26	38
2017	Legal services	28	16	28	21	8	0	0	28	44	12
2017	Administration and operations	10	19	32	18	18	0	4	37	30	116
2017	Human resources	17	22	36	18	4	0	4	22	41	56
2017	Financial management	19	19	34	13	3	3	9	19	42	31
2017	Information management	3	16	29	26	11	4	11	43	23	28
2017	Information technology	8	22	43	25	0	0	3	25	30	36
2017	Policy	5	28	43	19	5	0	0	24	33	160
2017	None of the above	10	21	33	23	7	0	5	32	33	70
2014	Client contact centre	0	7	63	23	7	0	0	30	7	13
2014	Communications or public affairs	5	19	36	26	10	0	4	37	25	62
2014	Access to information and privacy	0	11	47	10	27	6	0	39	12	19
2014	Security	4	14	40	23	19	0	0	41	18	41
2014	Legal services	11	33	28	18	10	0	0	28	44	21
2014	Administration and operations	9	16	34	21	16	0	4	39	26	110
2014	Human resources	12	30	30	20	4	0	4	25	44	50
2014	Financial management	0	11	50	28	11	0	0	39	11	21
2014	Information management	0	16	36	34	11	0	3	46	17	28
2014	Information technology	3	23	37	18	15	3	0	35	27	38
2014	Other services to the public	0	31	52	5	7	0	4	12	33	19
2014	None of the above	8	17	46	24	3	1	1	27	26	166

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	12	14	29	19	25	1	0	44	26	78
2018	Access to information and privacy	9	33	9	18	31	0	0	49	43	21
2018	Security	23	25	25	22	5	0	0	28	47	37
2018	Legal services	14	47	8	23	8	0	0	31	61	13
2018	Administration and operations	5	20	33	18	17	2	4	37	27	91
2018	Human resources	6	27	41	13	11	0	2	24	34	54
2018	Financial management	18	22	43	9	9	0	0	17	40	25
2018	Information management	14	34	25	7	17	0	3	25	49	26
2018	Information technology	15	16	32	28	9	0	0	37	31	32
2018	Policy	10	18	46	16	7	2	1	23	29	151
2018	Project management	30	18	30	7	7	9	0	14	53	13
2018	Other services to the public	5	6	12	32	44	0	0	76	12	13
2018	None of the above	10	26	22	28	8	4	2	38	38	48
2017	Communications or public affairs	7	17	29	17	21	0	9	42	27	71
2017	Access to information and privacy	4	15	23	14	38	3	4	55	20	25
2017	Security	22	22	26	14	13	0	2	28	45	40
2017	Legal services	28	44	0	21	8	0	0	28	72	12
2017	Administration and operations	6	17	27	22	20	2	6	46	26	117
2017	Human resources	18	14	39	16	11	0	2	28	32	56
2017	Financial management	15	33	24	16	0	6	6	18	55	32
2017	Information management	28	17	25	11	7	4	7	21	51	28
2017	Information technology	8	40	34	10	5	0	3	15	50	37
2017	Policy	7	18	34	20	13	3	5	35	28	160
2017	None of the above	8	19	30	24	10	0	9	38	30	71
2014	Client contact centre	14	48	21	9	7	0	0	16	63	13
2014	Communications or public affairs	8	22	22	22	15	3	8	41	34	63
2014	Access to information and privacy	10	27	11	31	16	6	0	49	38	19
2014	Security	14	24	35	8	18	0	0	27	38	41
2014	Legal services	19	23	25	13	14	4	0	29	45	21
2014	Administration and operations	9	16	25	25	18	3	4	46	27	109
2014	Human resources	26	22	32	4	6	4	6	11	53	50
2014	Financial management	25	42	13	13	6	0	0	20	67	21
2014	Information management	14	59	10	10	0	0	7	11	78	28
2014	Information technology	21	18	27	13	13	0	8	28	43	38
2014	Other services to the public	9	25	30	9	21	0	4	32	36	19
2014	None of the above	10	15	34	26	11	1	3	38	27	166

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	4	13	16	30	34	1	2	66	17	76
2018	Access to information and privacy	0	4	19	18	59	0	0	77	4	22
2018	Security	12	19	25	29	10	3	3	41	32	37
2018	Legal services	7	31	31	8	23	0	0	31	38	13
2018	Administration and operations	9	18	35	16	21	0	2	37	28	91
2018	Human resources	24	30	24	15	6	2	0	21	55	54
2018	Financial management	21	37	20	13	9	0	0	22	58	24
2018	Information management	23	25	29	13	7	0	3	21	50	26
2018	Information technology	21	9	28	17	21	0	4	40	31	31
2018	Policy	10	17	31	29	9	1	2	40	28	151
2018	Project management	8	24	30	31	0	7	0	33	34	13
2018	Other services to the public	0	11	29	10	40	0	10	56	12	13
2018	None of the above	9	17	27	22	22	3	0	45	28	48
2017	Communications or public affairs	5	16	21	20	21	7	10	49	25	71
2017	Access to information and privacy	0	14	3	26	39	13	4	79	17	25
2017	Security	15	17	34	15	9	8	2	27	36	40
2017	Legal services	0	15	43	28	15	0	0	42	15	12
2017	Administration and operations	7	13	29	18	19	8	7	43	23	117
2017	Human resources	18	30	20	18	6	7	2	26	53	56
2017	Financial management	17	36	22	6	3	7	9	10	64	32
2017	Information management	21	26	18	17	4	4	11	25	55	28
2017	Information technology	11	18	35	26	5	0	5	32	31	37
2017	Policy	9	15	37	21	12	2	3	35	26	160
2017	None of the above	5	18	11	39	17	3	7	62	26	71
2014	Client contact centre	0	17	53	7	16	7	0	25	18	13
2014	Communications or public affairs	5	7	19	23	37	2	8	66	13	63
2014	Access to information and privacy	15	44	14	6	16	6	0	23	62	19
2014	Security	11	31	10	25	20	2	0	46	43	41
2014	Legal services	11	0	33	27	24	4	0	53	12	21
2014	Administration and operations	4	7	34	27	18	4	7	50	13	110
2014	Human resources	16	22	22	24	8	4	4	35	41	50
2014	Financial management	5	9	46	36	4	0	0	40	14	21
2014	Information management	3	31	36	16	7	3	3	25	37	28
2014	Information technology	3	0	27	39	26	0	6	69	3	38
2014	Other services to the public	9	17	25	20	28	0	0	48	26	19
2014	None of the above	1	11	29	42	14	1	3	58	12	166

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	2	8	45	21	24	0	0	45	11	78
2018	Access to information and privacy	0	10	31	23	37	0	0	59	10	22
2018	Security	7	14	49	23	8	0	0	31	21	37
2018	Legal services	8	8	31	30	23	0	0	53	16	13
2018	Administration and operations	5	23	36	13	18	2	3	32	30	90
2018	Human resources	6	32	37	13	13	0	0	25	38	54
2018	Financial management	7	48	32	9	3	0	0	12	56	25
2018	Information management	12	4	27	28	26	0	3	56	16	26
2018	Information technology	6	18	24	30	15	3	4	48	25	32
2018	Policy	8	9	35	40	7	1	1	47	18	151
2018	Project management	8	28	38	26	0	0	0	26	36	13
2018	Other services to the public	0	11	25	6	48	10	0	60	12	13
2018	None of the above	6	7	39	17	17	8	5	39	15	47
2017	Communications or public affairs	8	6	21	28	27	1	9	61	16	71
2017	Access to information and privacy	0	11	11	40	29	3	6	76	12	25
2017	Security	12	10	38	20	12	0	8	35	24	40
2017	Legal services	0	9	31	61	0	0	0	61	9	11
2017	Administration and operations	7	18	27	18	17	5	8	40	29	116
2017	Human resources	14	25	28	13	11	5	4	26	43	56
2017	Financial management	12	16	31	15	11	6	9	30	33	31
2017	Information management	11	13	24	26	7	8	11	41	30	28
2017	Information technology	13	16	33	25	7	3	3	34	31	36
2017	Policy	5	15	37	25	13	2	3	40	21	160
2017	None of the above	8	12	26	23	19	5	7	48	23	71
2014	Client contact centre	0	23	56	14	7	0	0	21	23	13
2014	Communications or public affairs	3	8	34	24	24	2	5	51	12	63
2014	Access to information and privacy	6	37	20	6	27	6	0	34	45	19
2014	Security	2	20	37	29	12	0	0	41	22	41
2014	Legal services	6	10	42	18	19	4	0	39	17	21
2014	Administration and operations	4	13	29	25	23	0	6	52	18	110
2014	Human resources	14	24	32	14	6	6	4	22	42	50
2014	Financial management	0	9	54	22	0	9	6	26	10	21
2014	Information management	11	12	41	21	7	3	7	30	25	28
2014	Information technology	5	18	40	13	15	3	6	31	26	38
2014	Other services to the public	4	23	36	14	17	0	4	33	29	19
2014	None of the above	5	18	32	30	11	3	2	43	24	167

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	61	22	7	7	2	1	0	83	10	77
2018	Access to information and privacy	59	31	0	6	5	0	0	90	10	22
2018	Security	39	30	12	12	7	0	0	69	19	35
2018	Legal services	49	51	0	0	0	0	0	100	0	12
2018	Administration and operations	55	25	8	5	6	2	0	81	11	92
2018	Human resources	59	25	7	9	0	0	0	84	9	55
2018	Financial management	36	41	10	9	4	0	0	77	13	25
2018	Information management	56	23	0	10	10	0	0	79	21	26
2018	Information technology	37	48	8	4	3	0	0	85	7	32
2018	Policy	51	26	8	12	3	0	0	77	15	152
2018	Project management	41	44	7	0	8	0	0	85	8	12
2018	Other services to the public	71	16	0	13	0	0	0	87	13	13
2018	None of the above	45	34	8	6	7	0	0	79	13	48
2017	Communications or public affairs	56	27	4	5	6	1	0	84	11	71
2017	Access to information and privacy	77	9	7	7	0	0	0	86	7	25
2017	Security	41	35	10	5	9	0	0	77	13	39
2017	Legal services	62	31	7	0	0	0	0	93	0	12
2017	Administration and operations	56	28	9	5	2	1	0	84	7	117
2017	Human resources	56	29	2	12	1	0	0	84	14	56
2017	Financial management	49	27	6	6	8	3	0	79	15	32
2017	Information management	57	25	3	0	11	4	0	85	11	27
2017	Information technology	39	48	3	5	3	0	3	89	8	37
2017	Policy	57	26	6	4	5	2	0	85	9	160
2017	None of the above	48	22	8	14	8	0	0	70	22	71
2014	Client contact centre	21	47	26	0	7	0	0	68	7	13
2014	Communications or public affairs	49	23	12	8	7	2	0	73	15	63
2014	Access to information and privacy	53	14	6	16	11	0	0	67	27	19
2014	Security	47	28	7	9	9	0	0	75	18	42
2014	Legal services	54	24	0	0	18	4	0	81	19	21
2014	Administration and operations	50	31	7	6	5	0	1	81	12	110
2014	Human resources	58	20	10	10	0	2	0	80	10	50
2014	Financial management	39	52	4	4	0	0	0	91	4	21
2014	Information management	46	30	7	6	10	0	0	77	16	28
2014	Information technology	37	33	13	8	8	0	0	71	16	38
2014	Other services to the public	59	30	7	4	0	0	0	89	4	19
2014	None of the above	51	27	8	6	5	2	1	80	12	167

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	65	28	5	1	1	0	0	93	2	77
2018	Access to information and privacy	72	18	6	0	5	0	0	90	5	22
2018	Security	33	43	14	7	2	0	0	76	9	35
2018	Legal services	66	25	0	8	0	0	0	92	8	12
2018	Administration and operations	57	29	5	8	1	0	0	86	9	93
2018	Human resources	66	27	4	4	0	0	0	93	4	54
2018	Financial management	49	31	12	4	4	0	0	80	7	25
2018	Information management	45	40	0	8	6	0	0	86	14	26
2018	Information technology	45	42	13	0	0	0	0	87	0	32
2018	Policy	65	27	1	6	2	0	0	92	7	152
2018	Project management	40	52	0	8	0	0	0	92	8	12
2018	Other services to the public	93	0	0	7	0	0	0	93	7	12
2018	None of the above	38	44	14	3	3	0	0	81	5	48
2017	Communications or public affairs	65	26	3	6	0	0	0	91	6	70
2017	Access to information and privacy	83	10	3	4	0	0	0	93	4	25
2017	Security	31	51	8	8	0	2	0	83	8	39
2017	Legal services	77	23	0	0	0	0	0	100	0	12
2017	Administration and operations	60	31	3	4	0	1	0	92	4	117
2017	Human resources	65	23	5	7	0	0	0	88	7	56
2017	Financial management	46	40	3	12	0	0	0	85	12	32
2017	Information management	61	25	7	4	3	0	0	86	7	28
2017	Information technology	38	42	12	3	3	0	3	83	5	37
2017	Policy	70	26	1	2	1	0	0	96	3	159
2017	None of the above	47	27	10	11	5	0	1	74	16	71
2014	Client contact centre	21	54	18	7	0	0	0	75	7	13
2014	Communications or public affairs	57	32	7	5	0	0	0	88	5	63
2014	Access to information and privacy	42	43	6	10	0	0	0	85	10	19
2014	Security	44	44	5	5	2	0	0	88	7	42
2014	Legal services	68	27	0	4	0	0	0	96	4	21
2014	Administration and operations	52	38	5	3	2	0	0	90	4	110
2014	Human resources	59	31	6	4	0	0	0	90	4	49
2014	Financial management	67	33	0	0	0	0	0	100	0	21
2014	Information management	38	44	10	8	0	0	0	82	8	28
2014	Information technology	27	50	5	19	0	0	0	76	19	38
2014	Other services to the public	57	31	7	5	0	0	0	88	5	19
2014	None of the above	65	23	5	3	4	0	0	88	7	167

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	68	27	5	0	0	1	95	0	78
2018	Access to information and privacy	63	27	5	6	0	0	90	6	22
2018	Security	37	35	9	7	6	6	76	14	35
2018	Legal services	69	23	8	0	0	0	92	0	13
2018	Administration and operations	47	36	14	2	0	1	84	2	93
2018	Human resources	55	29	7	9	0	0	84	9	55
2018	Financial management	29	41	20	7	4	0	69	11	25
2018	Information management	49	31	10	4	6	0	80	9	26
2018	Information technology	34	52	11	3	0	0	86	3	31
2018	Policy	62	28	5	3	1	1	91	4	152
2018	Project management	48	43	8	0	0	0	92	0	12
2018	Other services to the public	66	16	18	0	0	0	82	0	13
2018	None of the above	34	37	17	7	3	2	73	10	48

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	53	31	13	2	1	0	0	84	3	78
2018	Access to information and privacy	62	34	5	0	0	0	0	95	0	22
2018	Security	36	32	16	4	7	5	0	72	11	37
2018	Legal services	31	38	16	0	8	8	0	75	8	13
2018	Administration and operations	52	24	18	2	1	3	0	78	3	93
2018	Human resources	51	35	8	4	0	2	0	89	4	55
2018	Financial management	41	36	7	9	0	4	4	83	10	25
2018	Information management	51	34	7	4	0	4	0	89	4	25
2018	Information technology	32	38	20	0	4	6	0	75	5	32
2018	Policy	36	35	13	9	1	6	0	76	10	151
2018	Project management	61	39	0	0	0	0	0	100	0	13
2018	Other services to the public	71	11	13	5	0	0	0	82	5	13
2018	None of the above	45	18	17	5	9	7	0	67	15	46
2017	Communications or public affairs	47	28	15	2	1	6	0	80	4	71
2017	Access to information and privacy	65	21	7	0	0	7	0	93	0	25
2017	Security	36	43	10	0	6	5	0	84	6	40
2017	Legal services	41	37	15	0	0	7	0	84	0	12
2017	Administration and operations	45	36	9	3	2	5	0	86	4	117
2017	Human resources	45	39	11	2	2	2	0	85	4	56
2017	Financial management	34	42	9	6	0	9	0	84	6	32
2017	Information management	26	35	15	0	7	18	0	74	8	28
2017	Information technology	29	40	13	3	9	5	0	73	13	36
2017	Policy	39	31	15	4	2	8	0	76	7	160
2017	None of the above	35	26	16	6	8	7	1	67	15	71
2014	Client contact centre	21	39	32	7	0	0	0	60	7	13
2014	Communications or public affairs	49	30	17	2	0	3	0	81	2	63
2014	Access to information and privacy	53	23	10	5	0	10	0	84	5	19
2014	Security	61	16	18	3	3	0	0	77	6	42
2014	Legal services	31	42	14	4	4	4	0	76	9	21
2014	Administration and operations	52	33	10	1	1	2	1	88	2	110
2014	Human resources	42	32	10	4	0	10	2	84	4	50
2014	Financial management	48	47	0	0	0	4	0	100	0	21
2014	Information management	36	40	14	7	3	0	0	76	10	28
2014	Information technology	43	28	10	3	3	11	2	82	7	38
2014	Other services to the public	37	42	4	10	0	7	0	85	11	19
2014	None of the above	38	32	14	5	2	8	1	76	8	167

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	59	32	6	2	1	0	91	3	78
2018	Access to information and privacy	58	37	0	5	0	0	95	5	22
2018	Security	42	33	18	2	4	0	75	6	37
2018	Legal services	39	46	0	8	8	0	84	16	13
2018	Administration and operations	48	35	14	2	0	2	84	2	93
2018	Human resources	51	38	9	2	0	0	89	2	55
2018	Financial management	43	34	19	0	4	0	77	4	25
2018	Information management	47	36	7	6	0	4	86	6	26
2018	Information technology	26	68	6	0	0	0	94	0	31
2018	Policy	35	45	12	6	1	1	81	7	149
2018	Project management	68	26	0	7	0	0	93	7	13
2018	Other services to the public	76	24	0	0	0	0	100	0	13
2018	None of the above	38	38	12	3	7	2	77	10	48
2017	Communications or public affairs	56	33	6	5	0	0	90	5	71
2017	Access to information and privacy	66	27	4	0	0	4	96	0	25
2017	Security	46	39	9	0	6	0	85	6	40
2017	Legal services	48	44	8	0	0	0	92	0	12
2017	Administration and operations	50	33	10	2	1	4	87	2	117
2017	Human resources	50	43	3	2	0	2	95	2	56
2017	Financial management	40	45	9	3	0	3	88	3	32
2017	Information management	33	36	17	3	3	7	74	7	28
2017	Information technology	31	61	3	0	3	3	95	3	37
2017	Policy	37	42	12	6	1	2	80	7	160
2017	None of the above	38	35	12	5	3	7	78	9	71
2014	Client contact centre	21	50	29	0	0	0	71	0	13
2014	Communications or public affairs	50	30	13	6	0	1	80	6	63
2014	Access to information and privacy	65	16	14	6	0	0	80	6	19
2014	Security	59	23	14	0	3	2	83	3	42
2014	Legal services	30	48	14	4	4	0	77	9	21
2014	Administration and operations	57	31	7	3	2	0	89	5	110
2014	Human resources	48	32	10	4	0	6	85	4	50
2014	Financial management	49	47	0	0	0	4	100	0	21
2014	Information management	34	41	7	14	3	0	75	17	28
2014	Information technology	47	23	18	6	0	5	75	6	38
2014	Other services to the public	38	55	7	0	0	0	93	0	19
2014	None of the above	46	38	9	2	2	4	86	4	167

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	67	27	3	0	2	0	0	94	2	79
2018	Access to information and privacy	72	28	0	0	0	0	0	100	0	22
2018	Security	51	26	17	4	2	0	0	77	6	37
2018	Legal services	59	34	7	0	0	0	0	93	0	12
2018	Administration and operations	58	30	8	4	0	0	0	88	4	93
2018	Human resources	58	38	2	2	0	0	0	96	2	55
2018	Financial management	49	31	9	7	4	0	0	80	11	25
2018	Information management	62	31	7	0	0	0	0	93	0	26
2018	Information technology	43	51	6	0	0	0	0	94	0	32
2018	Policy	55	36	6	1	1	0	0	91	3	149
2018	Project management	78	22	0	0	0	0	0	100	0	13
2018	Other services to the public	83	5	12	0	0	0	0	88	0	13
2018	None of the above	43	37	13	2	5	0	0	80	7	48
2017	Communications or public affairs	73	21	0	6	0	0	0	94	6	70
2017	Access to information and privacy	87	10	3	0	0	0	0	97	0	24
2017	Security	51	37	5	5	3	0	0	88	8	40
2017	Legal services	62	38	0	0	0	0	0	100	0	12
2017	Administration and operations	54	37	6	1	0	2	0	93	1	116
2017	Human resources	60	37	2	0	2	0	0	96	2	56
2017	Financial management	40	49	9	3	0	0	0	88	3	32
2017	Information management	44	34	3	7	3	8	0	85	12	28
2017	Information technology	50	39	3	5	0	0	3	92	5	37
2017	Policy	61	29	3	5	1	1	0	91	6	160
2017	None of the above	51	27	8	9	5	0	0	78	14	71
2014	Client contact centre	30	39	24	7	0	0	0	69	7	13
2014	Communications or public affairs	71	18	5	3	0	2	0	91	3	63
2014	Access to information and privacy	69	25	0	6	0	0	0	94	6	19
2014	Security	58	32	2	5	2	0	0	91	7	42
2014	Legal services	63	19	9	0	9	0	0	82	9	21
2014	Administration and operations	60	31	6	1	2	0	0	91	3	110
2014	Human resources	60	32	6	0	0	2	0	94	0	50
2014	Financial management	62	38	0	0	0	0	0	100	0	21
2014	Information management	44	31	14	11	0	0	0	75	11	28
2014	Information technology	52	29	13	6	0	0	0	81	6	38
2014	Other services to the public	64	29	7	0	0	0	0	93	0	19
2014	None of the above	62	24	7	4	2	1	0	87	6	167

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	46	30	13	5	0	3	2	81	5	78
2018	Access to information and privacy	54	27	6	0	5	5	5	89	5	22
2018	Security	19	33	27	15	2	3	0	54	18	35
2018	Legal services	39	16	14	8	0	8	16	71	10	13
2018	Administration and operations	39	28	13	6	3	7	4	75	10	93
2018	Human resources	36	21	18	13	2	6	4	64	16	55
2018	Financial management	20	35	24	7	4	11	0	61	13	25
2018	Information management	38	35	4	6	10	4	3	79	17	26
2018	Information technology	22	43	21	4	3	6	0	70	8	32
2018	Policy	29	26	17	10	2	8	8	66	14	152
2018	Project management	7	33	26	8	17	0	9	44	27	12
2018	Other services to the public	58	24	0	6	6	0	5	86	14	13
2018	None of the above	19	34	19	13	7	4	5	58	22	48
2017	Communications or public affairs	43	22	8	5	1	12	9	82	8	71
2017	Access to information and privacy	61	11	6	0	0	11	11	92	0	25
2017	Security	30	37	10	10	9	5	0	70	19	39
2017	Legal services	28	34	7	16	0	0	15	73	19	12
2017	Administration and operations	38	29	11	8	2	5	7	76	12	117
2017	Human resources	31	29	7	16	7	2	9	67	25	56
2017	Financial management	23	34	15	8	0	13	6	71	11	32
2017	Information management	34	32	4	7	11	8	4	76	20	27
2017	Information technology	35	27	17	3	3	8	8	73	6	36
2017	Policy	32	26	13	6	3	11	8	72	11	160
2017	None of the above	27	31	16	11	9	2	2	61	22	71
2014	Client contact centre	7	47	32	7	7	0	0	54	14	13
2014	Communications or public affairs	40	19	14	4	7	13	1	70	13	63
2014	Access to information and privacy	26	17	17	20	10	11	0	48	33	19
2014	Security	23	43	15	9	7	2	0	67	17	42
2014	Legal services	35	24	14	0	13	9	4	68	16	21
2014	Administration and operations	37	24	17	6	3	6	7	71	10	109
2014	Human resources	44	26	12	4	0	6	8	82	5	50
2014	Financial management	35	47	5	0	0	13	0	94	0	21
2014	Information management	41	24	17	3	7	3	4	71	10	28
2014	Information technology	24	31	18	16	8	0	3	56	25	38
2014	Other services to the public	44	45	7	0	0	0	4	93	0	19
2014	None of the above	35	29	14	5	5	5	7	73	11	167

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	44	30	9	13	1	1	2	77	14	77
2018	Access to information and privacy	68	26	0	6	0	0	0	94	6	22
2018	Security	25	43	15	12	5	0	0	68	17	37
2018	Legal services	70	14	0	0	8	8	0	92	8	13
2018	Administration and operations	40	33	13	6	4	2	1	76	11	93
2018	Human resources	55	26	5	7	4	2	0	83	12	54
2018	Financial management	16	41	14	15	5	9	0	62	22	25
2018	Information management	30	27	26	0	6	11	0	64	7	26
2018	Information technology	30	39	24	4	3	0	0	69	7	32
2018	Policy	33	34	12	13	5	1	2	70	18	151
2018	Project management	32	36	14	9	0	9	0	75	10	13
2018	Other services to the public	50	7	18	13	7	6	0	61	21	12
2018	None of the above	34	32	16	6	9	2	1	68	16	47
2017	Communications or public affairs	42	25	11	13	4	3	2	71	18	71
2017	Access to information and privacy	63	20	4	10	0	3	0	86	10	25
2017	Security	46	24	12	12	3	2	0	72	15	40
2017	Legal services	36	41	23	0	0	0	0	77	0	12
2017	Administration and operations	40	37	10	5	3	5	0	81	9	117
2017	Human resources	47	39	7	0	4	2	2	89	4	56
2017	Financial management	23	44	18	6	0	9	0	74	6	32
2017	Information management	43	26	10	11	3	7	0	74	15	28
2017	Information technology	26	47	8	5	3	9	3	83	8	37
2017	Policy	47	31	9	5	2	5	1	83	7	159
2017	None of the above	32	29	19	7	5	7	1	67	13	71
2014	Client contact centre	21	49	23	0	7	0	0	70	7	13
2014	Communications or public affairs	48	29	11	8	2	2	1	79	10	63
2014	Access to information and privacy	39	39	6	0	0	11	6	93	0	19
2014	Security	54	31	11	5	0	0	0	85	5	42
2014	Legal services	36	23	5	18	9	4	5	65	30	21
2014	Administration and operations	39	41	5	4	4	4	2	85	9	110
2014	Human resources	48	43	2	4	0	0	4	94	4	50
2014	Financial management	33	57	4	5	0	0	0	91	5	21
2014	Information management	34	30	25	12	0	0	0	64	12	28
2014	Information technology	23	37	8	19	11	0	3	62	30	38
2014	Other services to the public	53	26	0	17	0	0	4	82	18	19
2014	None of the above	53	29	6	8	2	1	2	84	10	167

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	48	33	12	4	0	4	0	84	4	76
2018	Access to information and privacy	59	32	9	0	0	0	0	91	0	22
2018	Security	25	44	24	5	2	0	0	69	7	37
2018	Legal services	54	22	16	8	0	0	0	77	8	13
2018	Administration and operations	42	33	15	5	3	2	0	77	9	93
2018	Human resources	52	30	9	4	4	0	0	83	8	52
2018	Financial management	16	36	28	16	4	0	0	52	20	25
2018	Information management	48	21	17	8	0	3	3	73	9	26
2018	Information technology	36	40	13	7	3	0	0	76	10	32
2018	Policy	39	34	14	11	1	1	0	74	12	151
2018	Project management	24	76	0	0	0	0	0	100	0	13
2018	Other services to the public	58	25	12	0	5	0	0	83	5	13
2018	None of the above	29	35	17	13	4	2	0	65	17	48

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	29	23	13	14	9	7	5	59	27	78
2018	Access to information and privacy	41	13	10	18	0	9	9	66	22	22
2018	Security	20	22	24	12	11	10	0	47	26	37
2018	Legal services	16	8	8	0	16	23	30	50	33	13
2018	Administration and operations	25	21	23	6	11	10	3	53	20	93
2018	Human resources	26	21	15	13	18	6	2	51	33	53
2018	Financial management	9	11	21	22	13	21	3	27	46	25
2018	Information management	40	14	18	7	5	12	4	64	14	26
2018	Information technology	19	25	23	18	3	12	0	50	24	31
2018	Policy	17	14	17	16	7	21	8	44	33	151
2018	Project management	0	53	17	8	14	8	0	58	24	13
2018	Other services to the public	53	6	23	0	5	5	6	68	6	13
2018	None of the above	22	18	13	14	19	9	6	46	39	47
2017	Communications or public affairs	18	21	13	13	9	19	7	52	30	71
2017	Access to information and privacy	44	18	15	7	0	13	3	74	8	25
2017	Security	14	18	24	10	14	12	8	39	30	40
2017	Legal services	15	14	22	16	0	7	27	43	24	12
2017	Administration and operations	25	18	20	8	6	16	6	56	18	116
2017	Human resources	25	21	11	16	11	9	7	55	32	56
2017	Financial management	12	24	24	6	9	17	7	48	20	32
2017	Information management	22	15	13	11	14	22	4	49	34	28
2017	Information technology	15	23	24	8	10	17	3	48	22	37
2017	Policy	16	16	20	11	11	21	6	44	30	160
2017	None of the above	14	15	26	12	18	8	7	33	36	71
2014	Client contact centre	7	35	30	14	0	7	7	49	16	13
2014	Communications or public affairs	14	26	19	12	11	10	8	49	28	63
2014	Access to information and privacy	21	10	17	26	0	15	11	42	35	19
2014	Security	18	23	23	19	11	5	0	43	32	42
2014	Legal services	25	9	15	5	32	4	10	40	43	21
2014	Administration and operations	14	25	19	11	7	14	9	51	23	110
2014	Human resources	20	12	18	22	6	12	10	42	35	50
2014	Financial management	15	13	28	16	5	18	5	37	27	21
2014	Information management	11	29	25	7	14	14	0	47	24	28
2014	Information technology	13	15	13	19	21	16	3	35	49	38
2014	Other services to the public	32	16	15	26	0	0	10	54	29	19
2014	None of the above	13	19	15	11	15	19	8	44	36	167

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	13	87	79
2018	Access to information and privacy	0	100	21
2018	Security	14	86	37
2018	Administration and operations	10	90	93
2018	Human resources	11	89	55
2018	Information technology	0	100	32
2018	Policy	6	94	151
2018	None of the above	13	87	48

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	55	11

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	55	11
2018	Administration and operations	49	10

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11
2018	Administration and operations	0	10

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11
2018	Administration and operations	0	10

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	45	11

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	45	11

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	45	11

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11
2018	Administration and operations	0	10

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11
2018	Administration and operations	0	10

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	55	11

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	55	11

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	55	11

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11
2018	Administration and operations	0	10

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11
2018	Administration and operations	0	10

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11
2018	Administration and operations	0	10

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11
2018	Administration and operations	0	10

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	49	10

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11
2018	Administration and operations	0	10

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	45	11

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	49	10

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11
2018	Administration and operations	0	10

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	45	11

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	0	11

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	25	18	19	3	1	18	15	65	7	79
2018	Access to information and privacy	36	15	15	0	0	30	5	78	0	22
2018	Security	12	17	14	7	7	36	7	51	24	37
2018	Legal services	39	8	8	0	8	22	16	75	13	13
2018	Administration and operations	26	15	23	2	3	26	5	59	8	93
2018	Human resources	25	21	16	4	2	21	11	68	9	55
2018	Financial management	12	22	26	0	4	27	9	53	6	25
2018	Information management	20	21	21	0	5	33	0	61	7	26
2018	Information technology	26	18	30	0	0	23	3	59	0	32
2018	Policy	20	12	15	5	1	39	8	60	12	152
2018	Project management	6	16	16	7	8	42	7	42	28	13
2018	Other services to the public	51	5	25	0	0	6	12	70	0	13
2018	None of the above	20	25	16	7	7	12	13	59	19	47
2017	Communications or public affairs	18	21	11	6	4	28	12	66	16	71
2017	Access to information and privacy	24	10	4	3	0	49	10	83	8	25
2017	Security	11	31	18	2	5	24	7	62	11	40
2017	Legal services	21	0	7	0	0	52	20	76	0	12
2017	Administration and operations	22	16	12	3	3	29	15	67	10	117
2017	Human resources	20	11	12	6	0	42	9	63	11	56
2017	Financial management	12	25	18	0	6	25	15	61	9	32
2017	Information management	21	4	21	0	7	37	10	46	13	28
2017	Information technology	16	26	22	3	0	23	11	63	4	37
2017	Policy	14	10	13	2	2	45	15	60	9	160
2017	None of the above	15	20	16	3	6	30	11	58	15	71
2014	Client contact centre	30	23	33	7	7	0	0	53	14	13
2014	Communications or public affairs	14	17	13	5	1	34	16	62	13	63
2014	Access to information and privacy	31	11	11	0	0	31	16	79	0	19
2014	Security	18	21	25	0	3	23	10	59	4	42
2014	Legal services	14	19	0	9	4	23	30	71	29	21
2014	Administration and operations	13	21	15	4	2	31	14	61	11	110
2014	Human resources	30	12	14	4	2	30	8	68	9	50
2014	Financial management	22	22	0	5	0	43	9	90	10	21
2014	Information management	3	26	24	7	0	33	7	48	11	28
2014	Information technology	8	21	21	11	5	29	5	43	24	38
2014	Other services to the public	37	21	0	0	0	32	9	100	0	19
2014	None of the above	18	10	14	2	5	42	9	57	14	167

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	40	35	16	2	0	6	1	80	2	79
2018	Access to information and privacy	44	37	9	0	0	9	0	90	0	22
2018	Security	22	32	14	7	7	18	0	66	17	37
2018	Legal services	54	14	8	0	8	16	0	82	9	13
2018	Administration and operations	40	26	22	2	2	8	0	71	5	92
2018	Human resources	36	34	18	4	0	7	0	76	4	55
2018	Financial management	20	41	11	4	4	16	5	77	9	25
2018	Information management	48	33	11	0	5	4	0	84	5	26
2018	Information technology	32	36	21	0	0	11	0	77	0	32
2018	Policy	31	31	17	5	1	14	1	72	8	152
2018	Project management	35	41	10	7	0	8	0	82	7	13
2018	Other services to the public	64	12	12	0	0	6	5	87	0	13
2018	None of the above	33	31	10	3	7	12	5	76	12	47
2017	Communications or public affairs	35	33	12	4	0	13	3	81	4	71
2017	Access to information and privacy	72	14	10	0	0	4	0	90	0	25
2017	Security	19	27	26	3	5	15	5	58	10	39
2017	Legal services	48	30	14	0	0	8	0	85	0	12
2017	Administration and operations	34	25	16	4	2	16	3	73	7	117
2017	Human resources	32	34	16	9	0	9	0	73	9	56
2017	Financial management	12	37	19	0	6	23	3	67	8	31
2017	Information management	39	22	11	4	7	18	0	74	13	28
2017	Information technology	24	34	18	5	6	13	0	66	13	37
2017	Policy	28	30	12	2	2	24	1	79	6	159
2017	None of the above	23	33	14	6	8	12	4	67	16	71
2014	Client contact centre	21	41	31	0	7	0	0	62	7	13
2014	Communications or public affairs	29	34	8	5	3	16	5	79	10	63
2014	Access to information and privacy	35	26	11	0	0	23	6	85	0	19
2014	Security	24	38	22	3	3	7	3	69	6	42
2014	Legal services	33	21	0	13	9	14	9	70	30	21
2014	Administration and operations	29	35	13	2	1	17	4	81	3	110
2014	Human resources	42	20	13	8	2	12	2	73	11	50
2014	Financial management	22	56	4	5	0	9	4	89	6	21
2014	Information management	21	40	15	3	3	18	0	74	8	28
2014	Information technology	21	21	24	5	6	22	2	54	14	38
2014	Other services to the public	46	33	9	7	0	4	0	83	7	19
2014	None of the above	26	22	16	3	5	24	4	67	11	167

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	6	94	79
2018	Access to information and privacy	0	100	22
2018	Information technology	0	100	32
2018	Policy	9	91	152
2018	Other services to the public	0	100	13

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Policy	40	13

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Policy	61	13

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	Policy	39	13

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Policy	39	13

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Policy	57	13

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Policy	46	13

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Policy	46	13

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Policy	0	13

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	30	10	17	1	0	28	14	69	2	79
2018	Access to information and privacy	43	15	6	0	0	31	5	91	0	21
2018	Security	15	17	22	0	4	33	10	55	7	37
2018	Legal services	8	16	16	0	8	38	16	50	17	13
2018	Administration and operations	25	19	21	0	0	30	5	68	0	91
2018	Human resources	28	16	15	0	2	28	11	73	3	55
2018	Financial management	19	18	15	3	4	30	11	64	12	25
2018	Information management	16	25	29	0	0	30	0	59	0	26
2018	Information technology	23	21	27	0	0	26	3	62	0	32
2018	Policy	19	11	15	2	1	46	4	63	7	152
2018	Project management	6	8	16	7	8	50	7	31	33	13
2018	Other services to the public	51	5	18	0	0	6	18	76	0	13
2018	None of the above	21	24	20	2	3	21	11	65	6	48
2017	Communications or public affairs	20	15	8	1	1	39	15	77	5	71
2017	Access to information and privacy	26	10	7	0	0	46	10	84	0	24
2017	Security	21	12	12	3	3	36	13	66	11	40
2017	Legal services	21	7	7	0	0	45	20	81	0	12
2017	Administration and operations	17	20	12	1	0	40	10	74	2	117
2017	Human resources	14	22	7	2	0	44	10	80	4	56
2017	Financial management	15	16	19	0	0	44	6	62	0	31
2017	Information management	24	4	10	3	7	40	11	58	21	28
2017	Information technology	11	21	13	3	0	38	15	67	6	37
2017	Policy	13	11	12	2	0	49	13	63	5	160
2017	None of the above	13	18	21	2	4	32	10	54	10	71
2014	Client contact centre	14	32	40	0	7	0	7	50	7	13
2014	Communications or public affairs	17	6	21	0	3	27	25	49	7	63
2014	Access to information and privacy	20	6	17	0	4	32	21	55	9	19
2014	Security	27	12	23	0	3	34	2	60	4	42
2014	Legal services	9	5	14	4	4	42	21	38	24	21
2014	Administration and operations	13	19	15	1	1	34	17	65	4	110
2014	Human resources	24	10	14	2	2	40	8	66	7	50
2014	Financial management	22	18	5	4	0	47	4	81	9	21
2014	Information management	7	16	16	0	3	43	15	54	8	28
2014	Information technology	21	10	21	5	0	32	11	54	9	38
2014	Other services to the public	27	14	0	0	0	52	6	100	0	19
2014	None of the above	14	9	16	1	2	48	11	55	7	167

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	42	33	14	1	0	8	2	83	1	79
2018	Access to information and privacy	51	30	14	0	0	5	0	85	0	21
2018	Security	24	28	25	3	4	16	0	63	8	36
2018	Legal services	46	16	8	0	8	23	0	80	10	13
2018	Administration and operations	40	29	17	2	0	10	2	78	2	93
2018	Human resources	45	28	11	2	0	14	0	85	2	55
2018	Financial management	23	34	11	3	4	20	5	76	9	25
2018	Information management	40	28	19	0	6	7	0	74	6	26
2018	Information technology	28	36	27	0	0	9	0	70	0	31
2018	Policy	35	32	15	4	1	12	1	77	6	152
2018	Project management	35	41	10	7	0	8	0	82	7	13
2018	Other services to the public	61	0	13	7	0	7	13	76	8	12
2018	None of the above	36	29	12	4	3	13	3	77	8	48
2017	Communications or public affairs	41	32	6	2	0	13	5	89	3	70
2017	Access to information and privacy	69	17	10	0	0	4	0	90	0	25
2017	Security	23	37	15	3	3	14	6	75	7	40
2017	Legal services	48	31	14	0	0	7	0	85	0	12
2017	Administration and operations	27	32	15	1	0	22	3	79	1	115
2017	Human resources	33	36	9	3	0	15	4	85	4	55
2017	Financial management	21	25	19	0	3	29	3	68	4	31
2017	Information management	43	22	7	11	3	14	0	76	16	28
2017	Information technology	24	32	23	6	0	11	5	65	7	37
2017	Policy	31	27	15	2	0	22	3	77	2	160
2017	None of the above	20	31	16	6	5	20	3	66	14	70
2014	Client contact centre	21	41	31	7	0	0	0	62	7	13
2014	Communications or public affairs	33	29	13	0	2	19	5	81	2	63
2014	Access to information and privacy	37	14	15	0	0	22	11	77	0	19
2014	Security	42	21	22	0	3	11	0	71	3	42
2014	Legal services	19	24	0	9	4	23	21	76	24	21
2014	Administration and operations	33	28	16	0	1	18	4	78	1	110
2014	Human resources	44	14	18	0	2	16	6	75	2	50
2014	Financial management	22	56	14	0	0	9	0	85	0	21
2014	Information management	25	36	16	0	3	8	12	76	4	28
2014	Information technology	31	20	13	3	3	21	8	73	8	38
2014	Other services to the public	54	25	5	0	0	16	0	94	0	19
2014	None of the above	31	18	18	1	2	26	4	71	4	167

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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	82	15	3	1	0	0	0	96	1	77
2018	Access to information and privacy	71	19	9	0	0	0	0	91	0	22
2018	Security	54	24	12	3	7	0	0	79	9	37
2018	Legal services	74	18	8	0	0	0	0	92	0	11
2018	Administration and operations	70	24	3	1	1	1	0	95	2	92
2018	Human resources	61	29	5	5	0	0	0	89	5	55
2018	Financial management	48	33	12	0	4	4	0	83	4	25
2018	Information management	64	15	4	4	11	3	0	81	15	25
2018	Information technology	64	27	6	3	0	0	0	91	3	32
2018	Policy	69	22	4	2	3	1	0	92	5	150
2018	Project management	63	28	0	0	0	0	9	100	0	13
2018	Other services to the public	83	11	0	6	0	0	0	94	6	13
2018	None of the above	58	26	8	4	5	0	0	83	9	47
2017	Communications or public affairs	64	22	5	5	2	1	0	87	8	71
2017	Access to information and privacy	70	17	8	3	0	3	0	89	3	25
2017	Security	71	15	7	4	3	0	0	86	7	40
2017	Legal services	69	31	0	0	0	0	0	100	0	12
2017	Administration and operations	65	23	6	2	2	1	1	90	4	117
2017	Human resources	65	25	4	3	2	2	0	91	5	56
2017	Financial management	58	30	3	3	3	0	3	91	6	32
2017	Information management	63	14	13	3	3	4	0	80	7	28
2017	Information technology	53	37	3	3	3	0	3	92	5	37
2017	Policy	63	21	5	6	2	2	0	87	8	160
2017	None of the above	48	26	11	3	11	1	0	75	15	71

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	48	35	11	3	1	1	0	84	5	79
2018	Access to information and privacy	62	38	0	0	0	0	0	100	0	22
2018	Security	43	32	16	2	5	3	0	77	7	37
2018	Legal services	53	16	16	8	0	8	0	75	8	13
2018	Administration and operations	37	47	9	4	1	2	0	85	5	93
2018	Human resources	54	31	7	8	0	0	0	85	8	55
2018	Financial management	36	41	24	0	0	0	0	76	0	25
2018	Information management	27	60	13	0	0	0	0	87	0	26
2018	Information technology	32	44	16	3	0	4	0	80	3	32
2018	Policy	29	48	8	11	2	2	0	79	12	151
2018	Project management	33	45	16	7	0	0	0	78	7	13
2018	Other services to the public	50	29	5	10	5	0	0	79	16	13
2018	None of the above	28	46	14	5	2	2	3	77	8	48
2017	Communications or public affairs	20	42	27	6	1	2	0	64	8	70
2017	Access to information and privacy	58	31	7	0	4	0	0	89	4	25
2017	Security	25	45	20	4	5	0	0	70	10	39
2017	Legal services	55	29	0	8	8	0	0	84	16	12
2017	Administration and operations	42	38	11	5	3	0	1	81	8	117
2017	Human resources	41	48	5	2	2	2	0	91	3	56
2017	Financial management	18	49	12	3	6	9	3	76	10	32
2017	Information management	33	31	22	7	0	7	0	69	8	28
2017	Information technology	18	59	8	8	2	5	0	81	11	37
2017	Policy	27	58	6	5	2	3	0	87	7	160
2017	None of the above	24	40	19	7	6	4	0	66	13	71

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	42	37	13	7	0	1	0	80	7	79
2018	Access to information and privacy	57	38	0	5	0	0	0	95	5	22
2018	Security	35	13	22	16	12	3	0	49	28	37
2018	Legal services	38	23	23	8	8	0	0	61	16	13
2018	Administration and operations	33	39	13	8	4	2	0	74	13	93
2018	Human resources	45	30	7	13	4	0	0	75	17	53
2018	Financial management	21	39	18	11	11	0	0	60	22	25
2018	Information management	33	38	21	4	5	0	0	71	8	26
2018	Information technology	14	53	26	3	4	0	0	67	7	32
2018	Policy	19	42	17	16	5	2	0	62	21	152
2018	Project management	22	39	15	16	8	0	0	61	24	13
2018	Other services to the public	59	30	0	11	0	0	0	89	11	13
2018	None of the above	20	36	18	8	13	2	4	59	22	48
2017	Communications or public affairs	25	40	17	11	3	2	2	68	14	71
2017	Access to information and privacy	67	27	3	3	0	0	0	94	3	25
2017	Security	14	36	28	20	3	0	0	50	22	40
2017	Legal services	28	49	7	16	0	0	0	77	16	12
2017	Administration and operations	31	39	14	10	6	0	0	70	16	116
2017	Human resources	22	40	17	14	5	2	0	64	19	55
2017	Financial management	12	30	25	15	15	0	3	43	31	32
2017	Information management	26	32	7	25	7	4	0	60	33	28
2017	Information technology	13	51	23	8	3	3	0	66	11	37
2017	Policy	16	47	18	13	4	1	0	64	18	160
2017	None of the above	20	28	20	19	12	1	0	49	31	71

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	26	33	22	11	7	0	1	60	18	78
2018	Access to information and privacy	16	47	24	9	0	0	5	66	9	22
2018	Security	17	28	23	20	10	0	3	45	31	37
2018	Legal services	23	31	16	14	16	0	0	54	30	13
2018	Administration and operations	26	25	22	13	10	1	3	53	24	92
2018	Human resources	33	37	16	9	2	0	4	72	11	55
2018	Financial management	16	39	37	4	4	0	0	55	7	25
2018	Information management	23	48	22	0	7	0	0	71	7	26
2018	Information technology	34	31	23	3	9	0	0	66	12	32
2018	Policy	30	32	21	8	8	1	1	62	16	151
2018	Project management	0	59	32	0	9	0	0	59	9	13
2018	Other services to the public	37	32	6	18	5	0	0	70	24	13
2018	None of the above	34	36	11	5	10	0	4	73	15	48
2017	Communications or public affairs	16	33	29	6	12	0	4	51	19	71
2017	Access to information and privacy	17	32	29	8	6	3	3	53	15	25
2017	Security	13	36	18	13	20	0	0	49	33	39
2017	Legal services	23	21	8	20	29	0	0	43	49	12
2017	Administration and operations	27	29	20	11	9	1	3	58	21	117
2017	Human resources	22	33	18	11	7	0	10	60	20	56
2017	Financial management	19	20	30	15	9	0	6	42	26	32
2017	Information management	26	24	18	11	10	0	11	55	25	28
2017	Information technology	23	31	21	11	14	0	0	54	25	37
2017	Policy	35	35	15	8	6	1	1	70	15	159
2017	None of the above	34	23	17	13	11	0	1	58	25	71

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	20	28	31	12	8	0	1	48	20	79
2018	Access to information and privacy	8	34	28	25	5	0	0	42	30	22
2018	Security	5	31	34	10	20	0	0	36	30	37
2018	Legal services	0	8	39	30	23	0	0	8	53	13
2018	Administration and operations	18	21	39	17	4	1	0	39	21	92
2018	Human resources	13	18	35	17	17	0	2	31	34	55
2018	Financial management	11	28	19	20	22	0	0	39	42	25
2018	Information management	29	19	21	28	4	0	0	48	32	26
2018	Information technology	10	36	37	6	10	0	0	46	16	32
2018	Policy	7	18	37	21	17	0	0	25	38	152
2018	Project management	0	31	14	13	42	0	0	31	55	13
2018	Other services to the public	43	23	17	12	5	0	0	66	17	13
2018	None of the above	12	22	43	15	7	0	2	34	22	48
2017	Communications or public affairs	15	23	38	15	6	0	2	40	21	71
2017	Access to information and privacy	35	21	33	11	0	0	0	56	11	25
2017	Security	5	21	33	15	26	0	0	26	41	40
2017	Legal services	7	21	15	29	28	0	0	28	57	12
2017	Administration and operations	26	26	30	9	8	0	2	52	17	117
2017	Human resources	11	24	25	21	18	0	1	35	40	56
2017	Financial management	6	17	37	15	19	0	6	25	36	32
2017	Information management	29	19	22	26	6	0	0	47	31	28
2017	Information technology	5	40	28	18	7	0	0	46	26	37
2017	Policy	7	22	36	22	13	0	0	29	34	160
2017	None of the above	16	30	29	18	5	0	1	47	24	71

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	19	37	25	14	2	0	3	57	17	78
2018	Access to information and privacy	17	38	31	9	5	0	0	56	14	22
2018	Security	17	15	29	23	17	0	0	32	40	37
2018	Legal services	0	16	31	38	16	0	0	16	53	13
2018	Administration and operations	15	26	32	18	5	1	2	43	24	93
2018	Human resources	17	27	25	12	20	0	0	44	32	52
2018	Financial management	14	41	4	27	15	0	0	55	41	25
2018	Information management	27	30	25	18	0	0	0	57	18	26
2018	Information technology	6	40	38	9	6	0	0	46	15	31
2018	Policy	9	25	35	15	15	1	0	34	31	151
2018	Project management	0	36	23	17	24	0	0	36	40	13
2018	Other services to the public	59	17	12	5	0	0	6	82	6	13
2018	None of the above	13	31	30	11	9	0	5	47	21	47
2017	Communications or public affairs	24	36	21	13	3	0	4	62	16	70
2017	Access to information and privacy	36	39	21	0	4	0	0	75	4	25
2017	Security	18	21	35	14	12	0	0	39	26	39
2017	Legal services	0	28	29	23	20	0	0	28	43	12
2017	Administration and operations	29	26	25	7	10	0	2	56	18	117
2017	Human resources	16	16	24	27	16	0	1	33	43	56
2017	Financial management	9	26	31	18	13	0	3	36	31	31
2017	Information management	37	19	27	11	3	0	4	57	14	28
2017	Information technology	10	40	29	11	5	3	2	53	17	37
2017	Policy	9	26	37	19	10	0	0	34	29	160
2017	None of the above	23	29	23	13	10	0	1	53	23	70

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	19	29	33	11	6	0	3	49	18	79
2018	Access to information and privacy	10	40	28	18	4	0	0	50	22	22
2018	Security	8	21	26	26	19	0	0	29	45	37
2018	Legal services	8	23	0	47	22	0	0	31	69	13
2018	Administration and operations	26	30	22	11	7	2	1	59	19	92
2018	Human resources	18	25	34	5	17	0	0	43	22	55
2018	Financial management	19	25	4	27	26	0	0	44	52	25
2018	Information management	20	24	20	22	14	0	0	44	36	26
2018	Information technology	22	24	31	16	6	0	0	46	23	32
2018	Policy	11	25	28	17	17	1	1	37	34	152
2018	Project management	7	23	21	10	39	0	0	30	49	13
2018	Other services to the public	49	23	22	0	5	0	0	72	5	13
2018	None of the above	21	38	20	3	16	0	2	60	19	47
2017	Communications or public affairs	29	29	22	15	3	0	2	60	18	71
2017	Access to information and privacy	48	23	22	4	4	0	0	71	8	25
2017	Security	2	12	31	20	35	0	0	14	55	40
2017	Legal services	0	22	28	30	20	0	0	22	50	12
2017	Administration and operations	29	25	21	11	11	0	3	56	22	117
2017	Human resources	18	19	20	29	12	2	0	38	42	56
2017	Financial management	12	18	23	29	19	0	0	29	48	31
2017	Information management	15	25	17	28	7	4	4	43	38	28
2017	Information technology	10	19	34	21	10	3	3	31	33	37
2017	Policy	20	23	32	14	11	0	1	43	25	160
2017	None of the above	22	30	14	25	7	0	3	53	32	71

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	29	31	24	10	5	0	1	61	15	78
2018	Access to information and privacy	55	18	18	9	0	0	0	73	9	22
2018	Security	31	33	21	5	10	0	0	64	16	37
2018	Legal services	0	39	23	23	14	0	0	39	38	13
2018	Administration and operations	30	30	19	14	4	1	2	62	19	93
2018	Human resources	42	33	9	4	6	0	5	80	10	54
2018	Financial management	19	33	22	7	15	0	4	54	23	25
2018	Information management	65	17	10	7	0	0	0	82	7	26
2018	Information technology	33	35	23	0	10	0	0	67	10	32
2018	Policy	15	24	29	21	12	1	0	39	32	152
2018	Project management	41	21	14	0	24	0	0	62	24	13
2018	Other services to the public	83	5	6	0	5	0	0	88	5	13
2018	None of the above	26	28	21	10	7	0	7	58	18	48
2017	Communications or public affairs	30	30	18	11	5	0	6	64	17	71
2017	Access to information and privacy	50	18	21	0	0	3	7	77	0	25
2017	Security	22	20	34	12	12	0	0	42	24	40
2017	Legal services	14	23	21	15	28	0	0	36	43	12
2017	Administration and operations	40	22	19	6	8	0	5	64	15	117
2017	Human resources	29	20	18	14	3	0	15	57	21	56
2017	Financial management	11	18	24	18	12	3	13	35	36	32
2017	Information management	58	21	4	0	6	0	11	90	6	28
2017	Information technology	40	42	13	0	2	3	0	84	2	37
2017	Policy	11	32	29	16	12	0	0	44	28	160
2017	None of the above	38	28	15	10	3	0	6	70	13	71

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	26	25	29	14	5	0	1	52	19	79
2018	Access to information and privacy	47	35	5	14	0	0	0	82	14	22
2018	Security	21	34	21	15	9	0	0	55	24	37
2018	Legal services	0	47	16	23	14	0	0	47	38	13
2018	Administration and operations	23	31	19	14	12	1	0	54	27	93
2018	Human resources	29	29	12	19	9	0	2	59	29	55
2018	Financial management	9	42	18	9	22	0	0	51	31	25
2018	Information management	40	18	21	18	4	0	0	58	21	26
2018	Information technology	24	37	22	6	10	0	0	61	16	32
2018	Policy	12	23	26	24	16	0	0	35	40	152
2018	Project management	23	23	23	7	24	0	0	46	30	13
2018	Other services to the public	49	39	6	5	0	0	0	88	5	13
2018	None of the above	23	29	25	11	9	0	2	54	21	48
2017	Communications or public affairs	17	26	32	17	8	0	1	43	25	71
2017	Access to information and privacy	46	30	24	0	0	0	0	76	0	25
2017	Security	22	29	26	19	4	0	0	50	23	40
2017	Legal services	14	7	30	22	28	0	0	21	50	12
2017	Administration and operations	32	23	26	8	9	1	1	56	18	117
2017	Human resources	20	29	19	20	11	0	1	50	31	56
2017	Financial management	25	18	42	12	3	0	0	43	15	32
2017	Information management	37	18	26	9	7	0	4	57	16	28
2017	Information technology	24	46	13	8	10	0	0	70	17	37
2017	Policy	12	30	28	20	11	0	0	42	31	160
2017	None of the above	21	31	28	16	4	0	0	52	20	71

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	36	45	10	4	1	0	3	84	5	79
2018	Access to information and privacy	55	31	15	0	0	0	0	85	0	22
2018	Security	26	34	18	12	7	0	3	62	19	36
2018	Legal services	30	16	39	16	0	0	0	46	16	13
2018	Administration and operations	39	31	21	7	0	1	1	71	7	93
2018	Human resources	18	36	32	11	2	0	2	55	13	55
2018	Financial management	36	32	23	0	9	0	0	68	9	25
2018	Information management	44	42	10	0	0	4	0	89	0	26
2018	Information technology	18	44	31	0	3	3	0	65	3	31
2018	Policy	20	43	23	6	7	0	0	63	13	152
2018	Project management	23	23	27	19	8	0	0	47	27	13
2018	Other services to the public	54	18	28	0	0	0	0	72	0	13
2018	None of the above	26	36	22	4	9	0	2	64	13	48
2017	Communications or public affairs	42	33	19	2	1	0	3	77	4	71
2017	Access to information and privacy	65	15	13	4	0	0	3	83	4	25
2017	Security	36	25	22	7	10	0	0	61	17	40
2017	Legal services	42	43	7	8	0	0	0	85	8	12
2017	Administration and operations	42	40	10	5	1	0	2	84	6	117
2017	Human resources	31	39	19	0	11	0	0	70	11	56
2017	Financial management	37	24	24	6	3	0	6	65	9	32
2017	Information management	32	21	11	11	18	4	4	57	31	28
2017	Information technology	23	37	26	5	5	3	0	62	11	37
2017	Policy	32	34	22	10	2	0	0	66	12	160
2017	None of the above	26	30	22	17	5	0	0	56	21	70

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	31	37	22	7	0	0	3	71	7	79
2018	Access to information and privacy	40	37	14	9	0	0	0	77	9	22
2018	Security	11	28	33	19	6	0	3	40	26	36
2018	Legal services	0	45	46	0	9	0	0	45	9	11
2018	Administration and operations	26	36	24	11	2	1	0	62	14	93
2018	Human resources	17	29	20	20	11	0	2	48	32	55
2018	Financial management	16	30	32	14	7	0	0	46	22	25
2018	Information management	24	24	24	15	13	0	0	49	28	26
2018	Information technology	6	48	28	9	6	3	0	55	16	31
2018	Policy	13	36	32	9	8	1	0	50	18	152
2018	Project management	7	50	19	17	8	0	0	57	24	13
2018	Other services to the public	52	26	17	0	5	0	0	78	5	13
2018	None of the above	22	31	30	10	4	0	2	55	15	48
2017	Communications or public affairs	36	30	25	5	0	0	4	69	5	71
2017	Access to information and privacy	62	31	3	0	4	0	0	93	4	25
2017	Security	25	16	25	10	23	0	0	42	33	39
2017	Legal services	21	29	22	28	0	0	0	50	28	12
2017	Administration and operations	29	35	23	7	5	0	1	65	12	117
2017	Human resources	20	22	30	24	5	0	0	42	29	56
2017	Financial management	22	27	21	8	15	3	3	52	25	32
2017	Information management	26	15	32	24	3	0	0	41	27	28
2017	Information technology	10	61	16	13	0	0	0	71	13	37
2017	Policy	17	43	21	14	5	0	0	60	20	160
2017	None of the above	23	33	20	15	6	0	3	58	21	71

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	37	43	12	3	1	0	3	83	5	79
2018	Access to information and privacy	73	23	5	0	0	0	0	95	0	22
2018	Security	27	19	32	10	11	0	0	46	22	36
2018	Legal services	16	23	39	8	8	0	7	42	17	13
2018	Administration and operations	43	35	13	6	3	1	0	78	9	92
2018	Human resources	30	33	20	13	4	0	0	63	17	54
2018	Financial management	16	45	16	15	7	0	0	61	23	25
2018	Information management	32	32	22	10	4	0	0	64	14	26
2018	Information technology	33	39	16	6	3	3	0	74	9	31
2018	Policy	21	38	21	13	7	0	0	60	20	152
2018	Project management	22	47	15	9	8	0	0	69	17	13
2018	Other services to the public	66	12	17	5	0	0	0	78	5	13
2018	None of the above	28	34	21	9	6	0	2	63	15	48
2017	Communications or public affairs	44	38	12	2	0	0	2	85	3	71
2017	Access to information and privacy	73	16	0	11	0	0	0	89	11	25
2017	Security	19	34	24	13	11	0	0	53	23	40
2017	Legal services	35	42	15	8	0	0	0	77	8	12
2017	Administration and operations	44	30	16	4	3	0	2	76	7	117
2017	Human resources	25	25	30	9	11	0	0	51	20	56
2017	Financial management	34	21	18	12	9	3	3	59	22	32
2017	Information management	29	25	21	14	7	0	4	56	22	28
2017	Information technology	31	39	24	3	3	0	0	70	5	37
2017	Policy	24	42	17	12	4	0	0	66	16	160
2017	None of the above	27	30	24	8	7	1	3	59	15	71

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	36	36	21	5	1	0	1	73	6	79
2018	Access to information and privacy	65	18	13	5	0	0	0	83	5	22
2018	Security	34	18	26	16	5	0	0	52	21	36
2018	Legal services	22	31	16	31	0	0	0	53	31	13
2018	Administration and operations	32	38	20	7	1	1	0	71	9	92
2018	Human resources	29	28	24	11	6	0	2	58	17	54
2018	Financial management	32	31	18	15	4	0	0	63	19	25
2018	Information management	41	33	8	18	0	0	0	74	18	25
2018	Information technology	31	49	6	6	3	3	0	83	10	30
2018	Policy	33	34	20	9	4	0	0	67	14	151
2018	Project management	25	60	0	8	8	0	0	84	16	13
2018	Other services to the public	82	13	0	5	0	0	0	95	5	13
2018	None of the above	41	26	26	5	0	0	2	69	5	47
2017	Communications or public affairs	37	41	18	2	0	0	1	79	3	71
2017	Access to information and privacy	56	33	7	0	4	0	0	89	4	25
2017	Security	26	27	33	14	0	0	0	52	14	40
2017	Legal services	30	22	49	0	0	0	0	51	0	12
2017	Administration and operations	42	36	14	3	2	0	2	79	6	116
2017	Human resources	25	47	11	9	5	2	2	74	15	56
2017	Financial management	36	31	18	6	3	0	6	71	9	32
2017	Information management	44	29	11	11	6	0	0	73	17	28
2017	Information technology	31	47	17	3	2	0	0	78	5	37
2017	Policy	36	33	21	7	2	1	1	70	9	159
2017	None of the above	42	24	17	7	5	1	4	69	12	71

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	41	33	14	6	6	0	0	74	12	79
2018	Access to information and privacy	79	17	0	4	0	0	0	96	4	22
2018	Security	38	30	17	8	7	0	0	68	15	36
2018	Legal services	62	14	16	0	8	0	0	77	8	13
2018	Administration and operations	47	20	20	4	3	1	4	71	8	92
2018	Human resources	70	19	8	2	2	0	0	89	3	55
2018	Financial management	36	32	19	9	4	0	0	68	12	25
2018	Information management	52	28	15	0	5	0	0	80	5	25
2018	Information technology	64	11	18	0	3	3	0	78	3	30
2018	Policy	41	26	16	10	7	0	1	67	18	152
2018	Project management	70	14	0	8	8	0	0	84	16	13
2018	Other services to the public	88	6	5	0	0	0	0	95	0	13
2018	None of the above	41	29	18	2	8	0	2	71	10	47
2017	Communications or public affairs	48	21	16	4	7	1	2	72	12	71
2017	Access to information and privacy	65	25	3	4	0	0	3	93	4	25
2017	Security	60	21	10	5	3	0	3	82	8	40
2017	Legal services	71	22	0	7	0	0	0	93	7	12
2017	Administration and operations	63	23	6	2	1	0	5	91	3	117
2017	Human resources	69	17	8	0	2	0	5	90	2	55
2017	Financial management	47	22	12	6	6	0	6	74	14	31
2017	Information management	54	7	28	3	4	0	4	64	7	28
2017	Information technology	63	29	5	0	0	0	3	95	0	37
2017	Policy	42	24	21	8	4	0	0	67	13	160
2017	None of the above	55	27	9	6	1	0	2	84	7	69

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	68	21	3	2	1	0	5	94	4	79
2018	Access to information and privacy	95	0	5	0	0	0	0	95	0	22
2018	Security	69	22	7	3	0	0	0	90	3	36
2018	Legal services	86	0	0	8	0	0	7	92	8	13
2018	Administration and operations	65	20	6	0	2	1	6	91	2	92
2018	Human resources	74	13	4	0	0	0	9	96	0	54
2018	Financial management	68	24	7	0	0	0	0	93	0	25
2018	Information management	72	7	11	4	0	0	7	84	4	26
2018	Information technology	73	11	9	0	3	3	0	87	3	30
2018	Policy	70	13	8	2	2	0	5	88	4	151
2018	Project management	84	0	0	8	8	0	0	84	16	13
2018	Other services to the public	78	6	10	5	0	0	0	84	5	13
2018	None of the above	77	9	9	2	0	0	4	89	2	48

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	84	7	2	3	0	1	2	94	4	79
2018	Access to information and privacy	100	0	0	0	0	0	0	100	0	22
2018	Security	74	8	12	0	6	0	0	82	6	36
2018	Legal services	78	0	8	8	0	0	7	83	8	13
2018	Administration and operations	77	9	5	3	1	1	4	90	4	92
2018	Human resources	82	16	0	0	0	0	2	100	0	55
2018	Financial management	84	0	4	12	0	0	0	84	12	25
2018	Information management	76	7	4	0	10	0	4	85	11	26
2018	Information technology	85	6	3	0	3	3	0	94	3	31
2018	Policy	78	11	3	1	1	1	4	95	2	151
2018	Project management	70	16	7	0	8	0	0	86	8	13
2018	Other services to the public	83	6	0	10	0	0	0	90	10	13
2018	None of the above	76	9	4	0	5	0	6	91	5	48
2017	Communications or public affairs	73	14	1	4	3	1	4	92	7	71
2017	Access to information and privacy	82	8	3	0	0	0	7	97	0	25
2017	Security	65	15	12	5	0	0	3	82	5	39
2017	Legal services	93	0	0	7	0	0	0	93	7	12
2017	Administration and operations	79	8	1	2	1	1	8	96	4	116
2017	Human resources	84	7	2	0	0	2	5	98	0	56
2017	Financial management	67	9	3	6	3	0	12	87	10	32
2017	Information management	75	7	3	0	7	0	7	89	8	28
2017	Information technology	84	2	8	3	0	0	3	89	3	37
2017	Policy	88	6	1	3	1	1	1	95	4	160
2017	None of the above	69	10	8	7	3	1	3	82	10	71

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	71	17	6	5	1	0	0	88	6	79
2018	Access to information and privacy	72	28	0	0	0	0	0	100	0	22
2018	Security	48	31	18	0	0	0	3	82	0	37
2018	Legal services	54	38	0	8	0	0	0	92	8	13
2018	Administration and operations	52	28	9	6	2	1	2	83	8	91
2018	Human resources	79	14	3	2	0	0	2	95	2	55
2018	Financial management	64	16	13	7	0	0	0	80	7	25
2018	Information management	47	20	26	7	0	0	0	67	7	26
2018	Information technology	65	13	12	4	3	3	0	80	8	31
2018	Policy	56	31	9	2	1	1	0	88	3	150
2018	Project management	49	36	0	8	8	0	0	84	16	13
2018	Other services to the public	77	6	17	0	0	0	0	83	0	13
2018	None of the above	61	20	11	3	0	0	5	85	3	48
2017	Communications or public affairs	68	20	4	1	1	1	4	93	3	71
2017	Access to information and privacy	73	18	6	0	0	0	4	94	0	25
2017	Security	52	21	20	5	0	0	3	74	5	40
2017	Legal services	57	36	0	7	0	0	0	93	7	12
2017	Administration and operations	65	21	6	3	1	0	3	89	4	117
2017	Human resources	73	13	7	3	2	0	2	87	5	55
2017	Financial management	55	28	9	0	0	0	9	90	0	32
2017	Information management	57	32	4	7	0	0	0	89	7	28
2017	Information technology	57	32	5	0	3	3	0	92	3	37
2017	Policy	72	21	6	1	0	0	1	93	1	160
2017	None of the above	58	21	16	3	0	0	3	81	3	70

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	75	17	5	4	0	0	0	92	4	79
2018	Access to information and privacy	86	9	5	0	0	0	0	95	0	22
2018	Security	59	17	12	5	4	0	3	79	9	37
2018	Legal services	38	39	16	8	0	0	0	77	8	13
2018	Administration and operations	64	19	6	5	2	1	3	87	7	92
2018	Human resources	67	11	9	8	4	0	2	80	11	55
2018	Financial management	68	18	4	4	0	4	4	92	4	25
2018	Information management	62	14	10	9	5	0	0	76	14	26
2018	Information technology	75	10	6	0	6	3	0	88	6	32
2018	Policy	61	20	12	4	2	1	0	82	6	149
2018	Project management	92	0	8	0	0	0	0	92	0	12
2018	Other services to the public	88	12	0	0	0	0	0	100	0	13
2018	None of the above	53	17	20	0	5	0	5	73	5	48
2017	Communications or public affairs	72	15	4	2	4	1	1	90	6	71
2017	Access to information and privacy	87	10	3	0	0	0	0	97	0	25
2017	Security	57	10	14	7	9	0	3	69	16	39
2017	Legal services	77	8	8	7	0	0	0	85	7	12
2017	Administration and operations	76	13	6	2	0	0	3	92	2	117
2017	Human resources	68	7	8	7	7	0	2	77	14	56
2017	Financial management	59	15	3	6	8	0	9	81	16	32
2017	Information management	61	21	3	4	7	0	4	86	11	28
2017	Information technology	65	19	8	5	3	0	0	84	8	37
2017	Policy	69	18	5	7	1	0	1	87	7	160
2017	None of the above	58	13	15	6	5	0	3	74	11	71

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	54	8	3	2	0	0	32	92	3	78
2018	Access to information and privacy	83	8	0	0	0	0	9	100	0	22
2018	Security	53	12	9	6	0	0	20	82	7	36
2018	Legal services	69	16	0	0	0	0	16	100	0	13
2018	Administration and operations	57	12	2	3	1	1	23	91	6	91
2018	Human resources	61	13	2	0	0	0	25	98	0	54
2018	Financial management	43	18	7	3	4	0	25	81	10	25
2018	Information management	47	0	3	10	0	0	40	79	16	26
2018	Information technology	61	13	3	0	0	3	20	96	0	31
2018	Policy	45	16	4	1	1	1	33	91	2	147
2018	Project management	48	6	8	0	0	0	39	87	0	13
2018	Other services to the public	75	0	0	0	0	0	25	100	0	12
2018	None of the above	40	14	7	2	2	2	33	84	5	48
2017	Communications or public affairs	65	9	1	3	1	1	20	94	5	71
2017	Access to information and privacy	68	10	0	0	0	0	22	100	0	25
2017	Security	63	10	7	8	0	0	12	83	9	40
2017	Legal services	53	20	7	7	0	0	14	84	8	12
2017	Administration and operations	60	7	2	2	2	0	27	92	4	117
2017	Human resources	56	3	7	0	2	0	32	87	3	56
2017	Financial management	55	12	12	0	0	0	20	85	0	32
2017	Information management	40	16	0	0	0	0	44	100	0	28
2017	Information technology	65	16	8	0	0	3	9	91	0	37
2017	Policy	53	10	1	1	0	0	35	97	1	160
2017	None of the above	49	11	13	0	0	0	27	83	0	71

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	70	16	7	3	1	0	3	89	4	79
2018	Access to information and privacy	68	32	0	0	0	0	0	100	0	22
2018	Security	70	16	9	0	0	0	5	91	0	36
2018	Legal services	47	39	7	8	0	0	0	86	8	13
2018	Administration and operations	60	22	5	1	1	2	9	92	2	92
2018	Human resources	80	13	5	0	0	0	2	95	0	55
2018	Financial management	72	21	0	0	0	0	7	100	0	25
2018	Information management	61	18	11	3	0	0	7	85	3	26
2018	Information technology	64	20	7	0	3	3	3	89	3	32
2018	Policy	58	28	9	1	2	1	1	87	3	147
2018	Project management	38	22	22	0	10	0	8	65	11	13
2018	Other services to the public	87	7	0	0	0	0	6	100	0	12
2018	None of the above	63	21	6	2	0	0	8	91	2	48
2017	Communications or public affairs	76	8	6	1	0	1	8	92	1	70
2017	Access to information and privacy	67	19	10	0	4	0	0	86	4	25
2017	Security	61	10	19	2	0	0	7	77	2	40
2017	Legal services	59	27	7	7	0	0	0	86	7	12
2017	Administration and operations	76	15	4	0	0	0	5	96	0	117
2017	Human resources	73	15	2	0	0	0	11	98	0	56
2017	Financial management	67	18	0	3	3	0	9	93	7	32
2017	Information management	83	3	0	0	3	0	11	96	4	28
2017	Information technology	69	19	3	0	0	0	9	97	0	35
2017	Policy	67	18	10	3	0	0	2	87	3	160
2017	None of the above	70	12	7	3	0	0	9	90	3	71

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	81	2	3	2	6	0	6	88	8	79
2018	Access to information and privacy	96	4	0	0	0	0	0	100	0	22
2018	Security	69	19	10	0	0	0	3	90	0	37
2018	Legal services	84	8	8	0	0	0	0	92	0	13
2018	Administration and operations	72	12	4	4	3	1	3	88	8	90
2018	Human resources	81	10	2	2	3	0	2	93	5	55
2018	Financial management	80	13	0	3	0	0	4	97	3	25
2018	Information management	51	13	14	4	6	0	12	73	11	26
2018	Information technology	80	3	3	4	3	3	3	89	8	32
2018	Policy	80	10	3	3	2	0	2	91	6	150
2018	Project management	51	13	13	7	8	0	8	70	16	13
2018	Other services to the public	59	6	0	22	6	5	0	70	30	13
2018	None of the above	69	13	4	2	3	0	8	90	5	48
2017	Communications or public affairs	67	12	9	4	4	1	4	83	8	71
2017	Access to information and privacy	65	6	11	11	0	0	7	76	12	25
2017	Security	62	16	17	0	0	0	5	82	0	40
2017	Legal services	85	0	0	15	0	0	0	85	15	12
2017	Administration and operations	69	16	7	2	2	0	4	88	4	117
2017	Human resources	82	6	3	4	0	0	5	92	4	56
2017	Financial management	61	6	12	9	3	0	9	74	13	32
2017	Information management	46	7	17	7	3	0	18	65	13	28
2017	Information technology	80	11	3	0	0	6	0	97	0	37
2017	Policy	83	10	1	2	2	0	2	94	5	160
2017	None of the above	69	13	5	3	0	3	7	91	3	71

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	58	27	10	3	0	0	1	86	3	79
2018	Access to information and privacy	54	33	9	5	0	0	0	86	5	22
2018	Security	38	39	17	3	0	0	3	79	3	37
2018	Legal services	53	23	16	0	8	0	0	77	8	13
2018	Administration and operations	51	26	12	5	2	1	3	80	8	91
2018	Human resources	56	27	13	2	2	0	0	83	4	55
2018	Financial management	48	36	3	9	0	0	4	87	9	25
2018	Information management	65	16	13	0	3	0	3	83	3	26
2018	Information technology	52	27	12	0	3	3	3	84	3	32
2018	Policy	54	25	16	3	1	0	1	80	4	150
2018	Project management	45	40	7	0	0	0	8	93	0	13
2018	Other services to the public	76	13	5	5	0	0	0	89	5	13
2018	None of the above	50	32	9	2	1	0	5	87	3	48
2017	Communications or public affairs	59	25	6	5	1	1	2	87	6	71
2017	Access to information and privacy	54	22	9	8	0	0	7	81	9	25
2017	Security	62	14	20	0	0	0	5	79	0	40
2017	Legal services	68	25	0	7	0	0	0	93	7	11
2017	Administration and operations	58	21	13	4	1	2	1	82	5	117
2017	Human resources	53	22	14	9	0	0	2	76	9	56
2017	Financial management	33	38	17	0	3	0	9	78	3	32
2017	Information management	42	28	14	8	3	0	4	73	12	28
2017	Information technology	66	24	5	3	2	0	0	90	5	37
2017	Policy	60	28	6	4	1	0	2	90	4	159
2017	None of the above	60	22	13	0	0	0	4	86	0	71

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	15	45	25	14	1	0	0	60	15	79
2018	Access to information and privacy	8	46	26	15	5	0	0	55	19	22
2018	Security	5	33	35	12	15	0	0	38	27	36
2018	Legal services	0	23	53	16	8	0	0	23	23	13
2018	Administration and operations	17	32	32	9	7	1	1	51	16	93
2018	Human resources	13	30	41	11	4	0	0	44	16	52
2018	Financial management	14	24	27	11	24	0	0	38	34	25
2018	Information management	10	29	42	14	5	0	0	40	19	26
2018	Information technology	15	34	30	15	6	0	0	49	21	32
2018	Policy	6	23	45	17	8	0	0	29	26	152
2018	Project management	7	31	39	16	8	0	0	38	24	13
2018	Other services to the public	35	29	36	0	0	0	0	64	0	12
2018	None of the above	14	21	45	12	8	0	0	35	20	48
2017	Communications or public affairs	9	45	33	11	2	0	0	54	14	71
2017	Access to information and privacy	30	43	24	4	0	0	0	73	4	25
2017	Security	5	24	40	22	9	0	0	29	32	40
2017	Legal services	7	21	36	28	8	0	0	28	36	12
2017	Administration and operations	24	25	35	11	5	0	0	49	16	117
2017	Human resources	7	26	34	24	7	0	2	34	31	55
2017	Financial management	9	27	34	9	21	0	0	36	30	32
2017	Information management	8	37	42	7	3	0	3	46	11	28
2017	Information technology	14	29	34	20	3	0	0	43	23	37
2017	Policy	3	33	40	17	6	0	0	36	23	159
2017	None of the above	6	26	47	11	9	0	1	32	20	71

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	5	15	36	32	12	0	0	44	20	75
2018	Access to information and privacy	5	20	57	10	9	0	0	18	25	21
2018	Security	21	11	38	30	0	0	0	30	32	37
2018	Legal services	0	38	62	0	0	0	0	0	38	13
2018	Administration and operations	8	19	41	21	11	0	0	32	27	88
2018	Human resources	10	26	33	18	13	0	0	31	36	54
2018	Financial management	11	28	19	32	9	0	0	41	40	24
2018	Information management	14	34	24	14	14	0	0	28	48	26
2018	Information technology	3	22	36	27	12	0	0	39	25	32
2018	Policy	14	24	42	17	4	0	0	20	38	150
2018	Project management	16	28	33	17	7	0	0	23	44	13
2018	Other services to the public	6	25	23	29	18	0	0	47	31	12
2018	None of the above	8	19	40	17	14	0	2	32	27	47
2017	Communications or public affairs	0	23	41	23	13	0	0	36	23	71
2017	Access to information and privacy	0	7	47	33	13	0	0	46	7	25
2017	Security	7	21	55	12	5	0	0	17	28	40
2017	Legal services	8	34	36	23	0	0	0	23	42	12
2017	Administration and operations	3	23	37	26	11	0	1	36	26	117
2017	Human resources	13	23	36	16	11	0	2	27	36	56
2017	Financial management	6	21	36	28	9	0	0	37	27	32
2017	Information management	3	24	47	11	11	4	0	23	28	28
2017	Information technology	3	26	27	22	20	0	3	43	30	36
2017	Policy	8	28	42	19	4	0	0	22	36	160
2017	None of the above	6	21	41	24	9	0	0	32	26	70

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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	29	35	22	11	4	0	0	29	71	78
2018	Access to information and privacy	32	32	28	8	0	0	0	32	68	22
2018	Security	40	12	30	11	3	0	5	42	58	36
2018	Legal services	39	30	8	16	8	0	0	39	61	13
2018	Administration and operations	34	27	19	14	2	3	1	35	65	93
2018	Human resources	40	36	17	6	2	0	0	40	60	55
2018	Financial management	30	33	14	11	13	0	0	30	70	25
2018	Information management	23	46	11	6	4	10	0	25	75	26
2018	Information technology	33	37	20	7	3	0	0	33	67	32
2018	Policy	31	26	22	8	6	5	1	34	66	152
2018	Project management	35	30	26	0	9	0	0	35	65	13
2018	Other services to the public	64	12	24	0	0	0	0	64	36	13
2018	None of the above	28	40	22	2	4	2	2	30	70	48
2017	Communications or public affairs	26	28	22	7	11	4	1	28	72	71
2017	Access to information and privacy	19	23	29	18	8	0	3	19	81	25
2017	Security	31	11	38	2	17	0	0	31	69	40
2017	Legal services	7	22	23	15	7	20	7	10	90	12
2017	Administration and operations	33	26	15	9	11	3	3	35	65	117
2017	Human resources	43	25	18	9	4	2	0	43	57	56
2017	Financial management	38	19	21	9	6	3	3	40	60	31
2017	Information management	32	26	11	10	11	10	0	36	64	28
2017	Information technology	24	28	21	8	14	5	0	25	75	37
2017	Policy	35	25	18	9	6	7	1	38	62	160
2017	None of the above	37	21	26	8	3	3	3	39	61	71

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	12	55
2018	Access to information and privacy	0	15
2018	Security	27	20
2018	Administration and operations	21	59
2018	Human resources	10	33
2018	Financial management	11	18
2018	Information management	11	17
2018	Information technology	20	21
2018	Policy	18	97
2018	None of the above	16	32
2017	Communications or public affairs	24	48
2017	Access to information and privacy	15	18
2017	Security	33	27
2017	Administration and operations	27	74
2017	Human resources	23	31
2017	Financial management	6	18
2017	Information management	38	16
2017	Information technology	20	26
2017	Policy	21	90
2017	None of the above	24	41

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	41	55
2018	Access to information and privacy	59	15
2018	Security	38	20
2018	Administration and operations	31	59
2018	Human resources	27	33
2018	Financial management	33	18
2018	Information management	25	17
2018	Information technology	35	21
2018	Policy	33	97
2018	None of the above	23	32
2017	Communications or public affairs	49	48
2017	Access to information and privacy	57	18
2017	Security	22	27
2017	Administration and operations	26	74
2017	Human resources	36	31
2017	Financial management	50	18
2017	Information management	18	16
2017	Information technology	19	26
2017	Policy	41	90
2017	None of the above	27	41

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	27	55
2018	Access to information and privacy	48	15
2018	Security	9	20
2018	Administration and operations	13	59
2018	Human resources	18	33
2018	Financial management	5	18
2018	Information management	20	17
2018	Information technology	14	21
2018	Policy	25	97
2018	None of the above	17	32
2017	Communications or public affairs	16	48
2017	Access to information and privacy	25	18
2017	Security	21	27
2017	Administration and operations	18	74
2017	Human resources	19	31
2017	Financial management	5	18
2017	Information management	26	16
2017	Information technology	20	26
2017	Policy	24	90
2017	None of the above	14	41

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	50	55
2018	Access to information and privacy	53	15
2018	Security	49	20
2018	Administration and operations	49	59
2018	Human resources	21	33
2018	Financial management	65	18
2018	Information management	47	17
2018	Information technology	45	21
2018	Policy	34	97
2018	None of the above	48	32
2017	Communications or public affairs	51	48
2017	Access to information and privacy	42	18
2017	Security	64	27
2017	Administration and operations	54	74
2017	Human resources	23	31
2017	Financial management	62	18
2017	Information management	37	16
2017	Information technology	62	26
2017	Policy	42	90
2017	None of the above	33	41

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	8	55
2018	Access to information and privacy	0	15
2018	Security	0	20
2018	Administration and operations	4	59
2018	Human resources	3	33
2018	Financial management	5	18
2018	Information management	0	17
2018	Information technology	5	21
2018	Policy	6	97
2018	None of the above	0	32
2017	Communications or public affairs	7	48
2017	Access to information and privacy	0	18
2017	Security	6	27
2017	Administration and operations	3	74
2017	Human resources	7	31
2017	Financial management	0	18
2017	Information management	12	16
2017	Information technology	4	26
2017	Policy	7	90
2017	None of the above	2	41

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	16	55
2018	Access to information and privacy	46	15
2018	Security	42	20
2018	Administration and operations	37	59
2018	Human resources	25	33
2018	Financial management	35	18
2018	Information management	20	17
2018	Information technology	20	21
2018	Policy	27	97
2018	None of the above	29	32

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Communications or public affairs	24	55
2018	Access to information and privacy	22	15
2018	Security	34	20
2018	Administration and operations	28	59
2018	Human resources	58	33
2018	Financial management	35	18
2018	Information management	33	17
2018	Information technology	20	21
2018	Policy	36	97
2018	None of the above	32	32
2017	Communications or public affairs	31	48
2017	Access to information and privacy	33	18
2017	Security	21	27
2017	Administration and operations	42	74
2017	Human resources	45	31
2017	Financial management	39	18
2017	Information management	37	16
2017	Information technology	52	26
2017	Policy	45	90
2017	None of the above	45	41

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Communications or public affairs	10	40	30	11	3	6	51
2018	Access to information and privacy	0	66	7	14	13	0	14
2018	Security	0	43	33	6	6	12	17
2018	Administration and operations	2	53	24	5	8	7	55
2018	Human resources	9	71	13	7	0	0	31
2018	Financial management	7	51	15	5	11	11	18
2018	Information management	12	66	11	6	0	6	16
2018	Information technology	7	45	24	5	5	15	20
2018	Policy	6	46	23	9	5	11	94
2018	None of the above	16	52	11	5	0	16	32
2017	Communications or public affairs	10	49	23	6	4	9	47
2017	Access to information and privacy	4	61	25	5	0	5	18
2017	Security	7	32	28	14	4	15	27
2017	Administration and operations	7	61	11	10	1	10	73
2017	Human resources	6	65	16	9	0	3	31
2017	Financial management	0	45	22	17	0	16	18
2017	Information management	0	54	32	0	6	8	15
2017	Information technology	7	40	15	24	7	7	26
2017	Policy	8	53	20	5	3	11	87
2017	None of the above	7	60	12	7	5	9	41

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Communications or public affairs	50	50	55
2018	Access to information and privacy	33	67	15
2018	Security	30	70	20
2018	Administration and operations	37	63	59
2018	Human resources	46	54	32
2018	Financial management	15	85	18
2018	Information management	51	49	17
2018	Information technology	55	45	21
2018	Policy	32	68	97
2018	None of the above	47	53	32

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	39	20	22	7	6	0	6	63	14	79
2018	Access to information and privacy	48	28	5	9	5	0	5	80	15	21
2018	Security	38	11	29	8	7	0	7	52	16	37
2018	Legal services	47	23	8	8	14	0	0	70	22	13
2018	Administration and operations	36	20	19	8	9	2	5	61	19	93
2018	Human resources	37	23	18	14	6	0	2	62	20	53
2018	Financial management	47	27	11	5	5	0	5	77	11	25
2018	Information management	37	21	8	18	7	0	9	63	28	26
2018	Information technology	55	19	20	0	6	0	0	74	6	32
2018	Policy	49	21	12	5	6	1	8	75	12	150
2018	Project management	39	18	9	26	9	0	0	57	34	12
2018	Other services to the public	83	11	6	0	0	0	0	94	0	13
2018	None of the above	50	14	8	5	11	2	11	73	18	48

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	20	23	20	15	14	2	7	46	32	55
2018	Access to information and privacy	12	27	7	41	13	0	0	39	55	15
2018	Security	24	0	30	24	13	9	0	27	41	20
2018	Administration and operations	15	31	13	15	16	0	10	51	34	59
2018	Human resources	36	21	9	12	6	3	12	67	22	33
2018	Financial management	16	31	25	23	0	0	5	49	25	18
2018	Information management	21	23	5	11	14	0	25	59	34	17
2018	Information technology	15	26	35	6	9	0	9	45	16	21
2018	Policy	12	23	23	22	16	0	4	37	39	96
2018	None of the above	20	17	19	12	14	2	15	45	31	32
2017	Communications or public affairs	21	35	16	16	7	2	2	59	25	48
2017	Access to information and privacy	34	15	13	24	10	0	5	51	35	18
2017	Security	17	20	11	18	17	0	16	45	42	27
2017	Administration and operations	25	19	13	12	13	1	16	54	30	75
2017	Human resources	48	22	10	7	3	3	6	78	11	31
2017	Financial management	17	33	16	17	17	0	0	50	34	18
2017	Information management	26	6	31	18	12	0	6	34	33	16
2017	Information technology	16	26	11	15	22	0	11	47	41	26
2017	Policy	12	31	16	17	7	3	14	52	29	91
2017	None of the above	19	19	16	18	14	0	13	44	37	41

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Communications or public affairs	7	18	24	22	26	0	3	26	49	54
2018	Access to information and privacy	0	7	13	13	67	0	0	7	80	15
2018	Security	0	14	16	20	46	5	0	15	69	20
2018	Administration and operations	0	26	13	19	34	0	9	28	58	59
2018	Human resources	3	27	9	21	27	3	9	34	56	33
2018	Financial management	0	30	15	21	28	5	0	32	52	18
2018	Information management	10	7	16	11	25	5	25	24	52	17
2018	Information technology	6	15	27	19	27	5	0	23	49	21
2018	Policy	4	12	15	29	35	0	5	17	67	96
2018	None of the above	12	20	20	5	26	0	17	39	37	32
2017	Communications or public affairs	4	12	15	31	31	4	4	17	67	47
2017	Access to information and privacy	4	19	10	30	33	0	5	24	66	18
2017	Security	7	7	23	18	38	0	7	15	61	27
2017	Administration and operations	10	15	10	24	29	2	10	29	60	75
2017	Human resources	0	3	13	29	39	0	16	4	81	31
2017	Financial management	0	22	17	17	33	0	10	25	56	18
2017	Information management	6	19	13	12	44	0	6	26	60	16
2017	Information technology	3	15	14	14	46	0	7	20	65	26
2017	Policy	2	7	14	26	33	4	13	11	72	91
2017	None of the above	2	12	18	21	37	2	8	15	65	41

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results by Theme for Privy Council Office by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Job fit and development

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Question 15. I can complete my assigned workload during my regular working hours.

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources