2018 Public Service Employee Survey Results by Theme for Canadian Grain Commission by Question 89. Are you a member of a visible minority group?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 45 39 12 3 1 0 0 84 4 69
2018 Non-visible minority 34 49 9 5 2 0 0 83 7 240
2017 Visible minority 48 39 11 1 1 0 0 87 3 75
2017 Non-visible minority 42 44 7 6 1 0 0 86 7 256
2014 Visible minority 28 53 15 2 2 0 0 81 4 48
2014 Non-visible minority 32 51 11 3 3 0 0 84 6 234
2011 Visible minority 41 35 20 1 1 0 1 77 3 81
2011 Non-visible minority 41 35 12 7 5 0 0 76 12 376
2008 Visible minority 33 40 15 8 4 0 0 73 12 52
2008 Non-visible minority 33 42 12 8 4 0 0 76 12 387

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 43 33 12 8 3 0 0 77 11 69
2018 Non-visible minority 32 45 9 10 3 0 0 77 14 240
2017 Visible minority 41 39 9 7 4 0 0 80 11 75
2017 Non-visible minority 39 37 7 10 6 0 1 77 17 256

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 59 35 5 1 0 0 0 94 1 68
2018 Non-visible minority 54 36 8 1 1 0 0 90 2 236
2017 Visible minority 67 24 4 3 1 0 0 92 4 75
2017 Non-visible minority 69 23 6 2 0 0 0 92 2 256
2014 Visible minority 53 35 9 2 2 0 0 88 4 48
2014 Non-visible minority 68 25 7 0 0 0 0 93 0 234
2011 Visible minority 57 29 10 0 0 1 1 89 0 82
2011 Non-visible minority 62 27 8 0 2 0 1 90 2 376

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 57 33 4 5 0 0 0 90 5 69
2018 Non-visible minority 40 45 8 5 3 0 0 85 7 239
2017 Visible minority 57 29 8 6 0 0 0 86 6 75
2017 Non-visible minority 53 32 8 5 2 0 0 85 6 256
2014 Visible minority 43 41 11 3 2 0 0 84 5 48
2014 Non-visible minority 49 39 7 4 2 0 0 88 5 233
2011 Visible minority 47 40 7 3 0 1 1 90 3 82
2011 Non-visible minority 49 33 9 4 4 0 0 83 8 376
2008 Visible minority 35 50 12 4 0 0 0 85 4 52
2008 Non-visible minority 43 40 9 5 2 0 0 84 7 390

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 51 29 16 3 1 0 0 80 4 68
2018 Non-visible minority 46 29 13 8 3 1 0 76 11 240
2017 Visible minority 49 32 9 7 1 1 0 82 8 75
2017 Non-visible minority 51 28 13 5 2 1 0 79 7 256
2014 Visible minority 34 38 19 6 3 0 0 72 9 48
2014 Non-visible minority 39 33 14 9 5 1 1 72 14 234
2011 Visible minority 38 32 22 3 5 0 0 70 8 82
2011 Non-visible minority 44 23 13 10 9 1 1 68 19 376

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 48 35 13 3 2 0 0 83 4 68
2018 Non-visible minority 42 37 10 8 3 0 0 79 11 236
2017 Visible minority 49 33 13 5 0 0 0 81 5 75
2017 Non-visible minority 51 30 10 6 3 0 0 81 9 256
2014 Visible minority 32 36 23 7 2 0 0 68 9 48
2014 Non-visible minority 42 32 14 8 4 0 0 74 12 234
2011 Visible minority 43 27 23 3 3 1 0 71 6 82
2011 Non-visible minority 44 29 10 10 7 1 0 73 17 377
2008 Visible minority 23 50 10 13 4 0 0 73 17 52
2008 Non-visible minority 31 40 13 10 7 0 0 71 17 391

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 42 24 20 7 4 3 0 67 12 68
2018 Non-visible minority 34 27 17 15 6 1 1 62 21 240
2017 Visible minority 39 26 17 13 4 1 0 66 17 75
2017 Non-visible minority 44 22 15 12 4 2 1 68 16 256
2014 Visible minority 21 29 22 14 8 4 0 53 24 48
2014 Non-visible minority 42 24 16 9 6 3 1 68 16 234
2011 Visible minority 34 26 14 11 11 4 0 62 23 81
2011 Non-visible minority 43 19 12 8 13 4 1 65 23 377
2008 Visible minority 17 38 23 10 10 2 0 57 20 52
2008 Non-visible minority 31 30 16 9 10 4 1 64 20 391
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 44 34 10 9 3 0 0 78 12 69
2018 Non-visible minority 52 28 13 5 2 0 0 80 7 241
2017 Visible minority 52 28 10 4 3 2 1 83 7 75
2017 Non-visible minority 53 29 9 6 2 0 2 84 7 255
2014 Visible minority 31 48 8 6 4 0 2 81 10 48
2014 Non-visible minority 45 37 9 7 1 1 1 83 8 234
2011 Visible minority 33 33 20 7 3 4 0 69 10 81
2011 Non-visible minority 41 28 12 9 7 1 1 71 17 374
2008 Visible minority 25 29 27 8 10 2 0 55 18 52
2008 Non-visible minority 32 32 14 11 8 1 1 66 19 390

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 44 38 5 10 3 0 0 82 13 69
2018 Non-visible minority 44 35 8 10 2 0 0 79 13 241
2017 Visible minority 48 28 12 7 3 1 1 78 10 75
2017 Non-visible minority 49 34 6 7 3 0 1 84 11 256
2014 Visible minority 36 32 14 8 4 2 2 72 13 48
2014 Non-visible minority 44 37 8 9 2 1 0 81 11 234
2011 Visible minority 36 35 20 5 4 0 0 71 9 82
2011 Non-visible minority 40 30 11 12 7 0 1 70 19 373
2008 Visible minority 25 31 16 12 14 0 2 58 26 51
2008 Non-visible minority 32 34 12 14 8 1 0 65 23 390

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 37 39 11 8 5 0 0 76 13 69
2018 Non-visible minority 49 31 12 5 3 0 0 79 9 242
2017 Visible minority 49 28 16 1 4 0 1 78 5 75
2017 Non-visible minority 56 25 7 7 3 1 0 82 11 256
2014 Visible minority 39 23 24 2 7 2 2 65 10 48
2014 Non-visible minority 47 32 12 5 2 0 1 81 7 232

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 36 34 15 12 1 1 0 71 13 68
2018 Non-visible minority 30 36 19 6 4 5 0 69 11 242
2017 Visible minority 45 36 8 9 1 0 0 81 11 73
2017 Non-visible minority 39 38 10 7 2 4 0 79 10 256
2014 Visible minority 28 36 21 0 4 11 0 72 5 48
2014 Non-visible minority 34 41 12 4 4 4 0 79 9 234
2011 Visible minority 30 29 25 4 4 8 0 64 9 82
2011 Non-visible minority 36 28 11 10 11 4 1 66 22 376

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 36 35 13 14 3 0 0 71 16 69
2018 Non-visible minority 26 38 14 14 5 2 1 66 20 241
2017 Visible minority 41 32 14 6 4 2 0 75 11 75
2017 Non-visible minority 35 39 12 9 3 2 0 75 12 256
2014 Visible minority 31 23 29 9 4 4 0 56 13 48
2014 Non-visible minority 34 37 15 9 5 1 0 71 14 234
2011 Visible minority 32 34 16 13 3 3 0 68 16 80
2011 Non-visible minority 39 28 12 8 12 1 1 68 20 375
2008 Visible minority 23 29 21 10 13 2 2 54 24 52
2008 Non-visible minority 25 35 16 13 11 1 0 60 24 391

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 27 27 24 15 4 3 0 56 20 69
2018 Non-visible minority 18 29 22 20 6 4 1 49 28 241
2017 Visible minority 29 35 22 5 7 2 0 66 12 75
2017 Non-visible minority 25 38 16 12 5 4 0 66 17 256
2014 Visible minority 30 25 16 14 7 8 0 60 22 48
2014 Non-visible minority 23 41 19 9 5 3 0 66 14 234
2011 Visible minority 21 42 19 10 3 6 0 66 14 81
2011 Non-visible minority 23 34 17 12 9 4 1 60 22 375
2008 Visible minority 20 31 18 16 8 8 0 55 26 51
2008 Non-visible minority 12 38 18 18 11 3 0 51 30 390

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 26 39 14 13 5 3 0 67 18 69
2018 Non-visible minority 15 37 17 23 7 2 0 53 30 241
2017 Visible minority 36 32 16 10 5 1 0 69 15 75
2017 Non-visible minority 28 39 11 15 5 2 0 68 20 256
2014 Visible minority 31 26 20 13 8 2 0 58 22 48
2014 Non-visible minority 22 44 14 14 4 1 0 67 18 234
2011 Visible minority 25 43 20 5 3 4 0 71 8 80
2011 Non-visible minority 24 37 16 13 7 2 1 63 21 375
2008 Visible minority 23 33 15 17 6 6 0 59 24 52
2008 Non-visible minority 18 41 11 18 10 2 0 60 29 391
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 30 35 20 9 6 0 0 65 14 69
2018 Non-visible minority 29 39 17 11 4 0 0 68 15 241
2017 Visible minority 33 39 17 11 0 0 0 72 11 75
2017 Non-visible minority 31 42 10 11 5 1 1 74 16 256
2014 Visible minority 26 37 23 8 7 0 0 62 14 48
2014 Non-visible minority 25 44 17 9 5 0 0 69 14 234
2011 Visible minority 28 35 14 15 7 0 1 64 22 82
2011 Non-visible minority 24 34 16 13 12 0 0 58 26 376

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 51 27 11 8 3 0 0 78 11 69
2018 Non-visible minority 34 46 10 9 2 0 0 79 11 242
2017 Visible minority 52 32 12 3 1 0 0 84 4 75
2017 Non-visible minority 40 38 10 9 3 0 0 78 12 255

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 20 32 26 12 9 1 0 53 21 67
2018 Non-visible minority 19 25 20 18 7 10 2 50 28 242
2017 Visible minority 25 23 17 15 8 9 3 55 26 75
2017 Non-visible minority 20 33 13 13 6 13 2 63 22 255
2014 Visible minority 16 33 25 17 2 6 2 52 21 48
2014 Non-visible minority 13 40 20 16 4 6 1 57 21 234

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 43 39 6 9 3 0 0 82 11 69
2018 Non-visible minority 44 35 10 9 2 0 0 79 11 242
2017 Visible minority 47 32 8 4 8 0 1 80 12 75
2017 Non-visible minority 45 35 9 6 3 0 1 82 9 256
2014 Visible minority 34 41 14 6 2 0 2 77 8 48
2014 Non-visible minority 40 38 13 8 1 0 0 78 9 234
2011 Visible minority 31 41 9 13 7 0 0 72 19 81
2011 Non-visible minority 36 33 11 14 6 0 1 69 20 376
2008 Visible minority 19 38 21 12 8 0 2 59 20 52
2008 Non-visible minority 25 35 13 19 8 1 0 60 27 390

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 30 35 13 5 13 0 4 68 19 17
2018 Non-visible minority 50 27 13 5 0 2 2 81 5 77
2017 Visible minority 26 54 14 0 7 0 0 79 7 15
2017 Non-visible minority 50 27 11 3 3 3 2 81 7 90
2014 Visible minority 35 24 20 0 0 16 6 75 0 15
2014 Non-visible minority 36 44 9 5 3 0 3 82 9 95

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 44 40 3 7 4 0 1 85 11 69
2018 Non-visible minority 42 42 5 9 1 0 1 85 10 242
2017 Visible minority 45 40 9 3 3 0 0 85 5 75
2017 Non-visible minority 49 37 5 7 1 0 0 86 8 256
2014 Visible minority 28 52 6 13 2 0 0 80 14 48
2014 Non-visible minority 40 40 12 7 1 0 0 80 8 234
2011 Visible minority 37 37 11 12 3 1 0 74 15 82
2011 Non-visible minority 33 45 8 9 4 0 1 78 14 376
2008 Visible minority 24 51 8 12 6 0 0 75 18 51
2008 Non-visible minority 28 40 13 13 6 0 1 68 19 389

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 42 42 12 4 0 0 0 84 4 69
2018 Non-visible minority 40 43 9 5 3 0 0 83 8 242
2017 Visible minority 49 34 12 4 1 0 0 83 5 75
2017 Non-visible minority 45 36 9 8 1 0 0 81 9 256
2014 Visible minority 29 47 16 5 3 0 0 76 8 48
2014 Non-visible minority 44 39 12 3 2 0 0 82 5 234
2011 Visible minority 38 43 10 7 1 1 0 82 8 82
2011 Non-visible minority 43 33 13 6 5 0 0 76 11 376
2008 Visible minority 33 31 19 15 2 0 0 63 17 52
2008 Non-visible minority 31 41 16 7 5 0 1 72 12 391

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 47 38 9 4 2 0 0 85 6 68
2018 Non-visible minority 44 43 6 5 2 0 0 87 7 240
2017 Visible minority 51 36 7 4 2 0 0 87 6 75
2017 Non-visible minority 58 32 4 3 3 0 0 90 6 256
2014 Visible minority 29 45 17 5 4 0 0 74 9 48
2014 Non-visible minority 54 37 7 2 1 0 0 91 2 234
2011 Visible minority 34 40 10 8 8 1 0 75 16 82
2011 Non-visible minority 45 37 9 4 3 1 1 83 7 375
2008 Visible minority 35 45 8 6 6 0 0 80 12 51
2008 Non-visible minority 39 41 12 5 3 0 0 81 7 391

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 35 27 26 8 4 0 0 62 12 69
2018 Non-visible minority 28 35 17 13 5 2 1 64 18 240
2017 Visible minority 40 37 9 10 4 0 0 77 14 74
2017 Non-visible minority 41 34 12 8 4 2 0 76 12 256
2014 Visible minority 24 35 22 6 9 2 0 61 16 48
2014 Non-visible minority 28 41 15 13 3 0 0 69 16 234
2011 Visible minority 23 36 19 12 10 0 0 59 21 82
2011 Non-visible minority 31 29 17 11 10 1 0 61 21 376
2008 Visible minority 8 38 23 17 12 2 0 47 29 52
2008 Non-visible minority 19 32 19 18 11 1 0 52 29 391

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 31 24 25 8 11 1 0 55 19 69
2018 Non-visible minority 20 24 18 17 17 0 3 46 35 241
2017 Visible minority 31 26 15 16 10 1 0 59 26 75
2017 Non-visible minority 26 25 14 17 11 3 4 55 30 254
2014 Visible minority 20 23 29 9 16 2 0 44 26 48
2014 Non-visible minority 21 34 14 16 11 2 2 57 28 233
2011 Visible minority 24 26 18 12 15 3 3 53 29 82
2011 Non-visible minority 23 28 15 15 16 3 1 52 32 376
2008 Visible minority 13 46 12 6 23 0 0 60 29 52
2008 Non-visible minority 14 32 14 18 20 0 2 47 39 391

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 32 34 17 12 6 0 0 65 18 68
2018 Non-visible minority 34 42 10 10 4 0 0 76 13 236
2017 Visible minority 41 30 15 10 4 0 0 71 14 75
2017 Non-visible minority 38 41 7 8 6 0 0 79 14 255
2014 Visible minority 26 42 15 9 7 0 0 68 17 48
2014 Non-visible minority 34 39 11 12 4 0 0 73 16 234
2011 Visible minority 33 33 11 14 7 1 0 67 21 81
2011 Non-visible minority 38 33 11 8 8 0 0 72 16 376

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 40 25 20 9 6 0 0 65 15 68
2018 Non-visible minority 38 40 11 7 5 0 0 77 12 238
2017 Visible minority 41 31 11 8 8 0 1 73 17 75
2017 Non-visible minority 47 32 13 4 3 0 0 79 7 256
2014 Visible minority 28 40 17 7 7 0 0 68 15 48
2014 Non-visible minority 42 33 14 10 1 0 0 75 11 234

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 38 41 15 3 3 0 0 79 6 69
2018 Non-visible minority 38 37 13 9 2 0 0 76 11 240
2017 Visible minority 53 25 11 8 3 0 1 78 10 75
2017 Non-visible minority 48 34 9 5 3 0 0 83 8 256
2014 Visible minority 33 40 21 6 0 0 0 73 6 48
2014 Non-visible minority 42 41 10 6 1 0 0 83 7 234
2011 Visible minority 38 38 18 4 3 0 0 75 7 81
2011 Non-visible minority 42 36 13 5 3 1 1 79 8 375

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 21 39 27 8 5 0 0 60 13 69
2018 Non-visible minority 26 39 19 10 4 2 0 66 14 240
2017 Visible minority 33 40 13 8 4 1 0 74 12 75
2017 Non-visible minority 31 38 16 8 3 3 0 72 12 256

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 39 37 17 4 3 0 0 75 7 69
2018 Non-visible minority 43 32 12 9 4 0 0 75 13 242
2017 Visible minority 40 31 18 11 1 0 0 70 12 75
2017 Non-visible minority 53 28 8 6 4 0 0 81 10 256
2014 Visible minority 25 42 13 14 7 0 0 66 20 48
2014 Non-visible minority 40 37 7 9 6 0 0 77 15 234
2011 Visible minority 42 29 18 4 8 0 0 70 12 82
2011 Non-visible minority 40 29 9 9 12 0 1 70 22 376

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 51 36 8 2 1 0 2 89 3 68
2018 Non-visible minority 42 30 15 7 4 0 2 73 12 242
2017 Visible minority 51 31 13 3 1 0 1 83 4 75
2017 Non-visible minority 41 34 14 7 0 0 2 78 8 254
2014 Visible minority 30 40 20 7 0 0 2 71 8 48
2014 Non-visible minority 34 35 20 6 2 0 2 71 9 234
2011 Visible minority 45 30 12 6 1 0 5 80 7 82
2011 Non-visible minority 39 34 16 7 3 0 2 75 9 376
2008 Visible minority 42 37 10 6 0 0 6 84 6 52
2008 Non-visible minority 32 36 18 7 4 0 2 70 11 391

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Visible minority 9 43 48 69
2018 Non-visible minority 19 47 34 241
2017 Visible minority 8 54 38 75
2017 Non-visible minority 16 52 33 256
2014 Visible minority 20 52 28 48
2014 Non-visible minority 17 52 31 234
2011 Visible minority 18 53 29 81
2011 Non-visible minority 20 48 32 376

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Non-visible minority 46 15 20 5 10 5 41
2014 Non-visible minority 44 24 8 15 9999 9 42
2011 Visible minority 29 20 44 8 9999 0 14
2011 Non-visible minority 40 13 23 11 9999 12 73
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 59 34 5 2 0 0 0 93 2 69
2018 Non-visible minority 47 43 6 3 1 0 0 90 3 239
2017 Visible minority 60 35 4 1 0 0 0 95 1 75
2017 Non-visible minority 58 33 6 3 1 0 0 90 4 256
2014 Visible minority 52 38 4 6 0 0 0 90 6 48
2014 Non-visible minority 50 39 8 2 1 0 0 89 3 234
2011 Visible minority 58 34 4 3 0 1 0 92 4 82
2011 Non-visible minority 46 37 10 3 3 1 0 85 5 376
2008 Visible minority 42 40 10 8 0 0 0 83 8 52
2008 Non-visible minority 46 38 10 3 2 1 0 85 5 390

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 39 47 10 4 0 0 0 86 4 68
2018 Non-visible minority 31 40 16 10 2 1 0 72 11 241
2017 Visible minority 44 43 7 3 3 0 0 88 5 75
2017 Non-visible minority 44 41 7 6 1 0 0 86 7 255
2014 Visible minority 42 40 8 6 4 0 0 82 10 48
2014 Non-visible minority 48 37 9 3 2 1 0 86 5 234
2011 Visible minority 41 35 15 3 3 3 0 78 6 81
2011 Non-visible minority 41 39 12 5 4 0 0 80 8 375

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 0 15 39 27 14 0 4 43 16 68
2018 Non-visible minority 6 23 42 17 11 1 1 28 29 242
2017 Visible minority 1 19 32 32 13 0 3 46 21 75
2017 Non-visible minority 3 21 37 23 14 0 3 38 25 255
2014 Visible minority 6 22 42 23 4 0 2 27 29 48
2014 Non-visible minority 6 19 44 21 9 1 0 31 25 234
2011 Visible minority 4 17 36 22 14 2 5 39 22 81
2011 Non-visible minority 8 17 34 27 10 1 3 39 26 373
2008 Visible minority 4 23 52 13 6 0 2 20 27 52
2008 Non-visible minority 7 26 39 18 8 1 1 27 33 390

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 2 5 22 40 28 2 2 70 7 68
2018 Non-visible minority 3 12 31 31 19 2 1 52 15 239
2017 Visible minority 1 6 27 22 32 9 3 61 9 75
2017 Non-visible minority 3 12 26 28 26 1 4 56 16 255
2014 Visible minority 16 18 32 15 12 4 2 29 36 48
2014 Non-visible minority 5 24 37 19 15 0 1 34 29 232
2011 Visible minority 9 11 32 21 14 8 4 40 23 82
2011 Non-visible minority 11 15 23 30 19 1 2 51 26 373
2008 Visible minority 15 17 37 19 6 4 2 27 35 52
2008 Non-visible minority 11 21 28 22 15 1 2 38 33 390

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 6 13 32 35 13 0 2 49 19 68
2018 Non-visible minority 14 19 35 17 12 1 2 30 34 237
2017 Visible minority 5 11 25 21 28 4 6 54 18 74
2017 Non-visible minority 8 17 28 22 18 2 4 42 28 256
2014 Visible minority 7 24 22 27 12 2 6 43 33 48
2014 Non-visible minority 8 18 32 25 14 2 2 40 27 234
2011 Visible minority 6 11 31 19 19 7 7 43 21 82
2011 Non-visible minority 8 16 28 24 16 4 4 44 26 373
2008 Visible minority 6 27 29 27 8 2 2 36 34 52
2008 Non-visible minority 9 21 33 22 10 2 3 33 32 390

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 1 4 22 43 28 0 2 72 6 66
2018 Non-visible minority 3 9 27 37 21 2 2 60 13 239
2017 Visible minority 0 3 20 28 43 3 3 76 3 74
2017 Non-visible minority 1 5 27 34 26 0 6 64 7 255
2014 Visible minority 0 8 30 32 25 0 5 60 9 48
2014 Non-visible minority 3 8 28 39 21 0 2 61 10 232
2011 Visible minority 5 8 23 25 27 2 10 59 15 82
2011 Non-visible minority 4 7 24 33 25 3 4 63 12 373
2008 Visible minority 4 13 21 38 13 0 10 57 19 52
2008 Non-visible minority 4 10 30 35 16 1 4 54 15 391

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 3 15 33 25 22 0 2 48 18 68
2018 Non-visible minority 8 24 30 22 15 1 2 38 32 240
2017 Visible minority 3 8 26 22 39 0 3 63 11 75
2017 Non-visible minority 9 19 28 19 18 2 4 40 30 255
2014 Visible minority 15 14 43 15 9 2 2 25 30 48
2014 Non-visible minority 17 22 37 16 8 0 0 24 40 234
2011 Visible minority 8 12 28 26 19 2 6 49 21 81
2011 Non-visible minority 11 23 28 19 15 1 3 35 35 374
2008 Visible minority 6 21 42 19 8 2 2 28 28 52
2008 Non-visible minority 13 21 31 20 12 2 2 33 35 388

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 3 1 16 41 34 3 2 79 4 68
2018 Non-visible minority 4 8 23 30 28 2 5 62 12 238
2017 Visible minority 1 5 16 27 32 12 6 72 8 74
2017 Non-visible minority 2 6 17 34 31 3 6 72 9 255
2014 Visible minority 4 16 34 23 18 0 6 43 21 48
2014 Non-visible minority 3 8 24 35 23 3 5 62 11 234
2011 Visible minority 4 8 21 26 23 10 9 60 14 80
2011 Non-visible minority 2 10 21 31 28 3 5 65 12 373
2008 Visible minority 2 12 33 29 12 10 4 47 16 52
2008 Non-visible minority 4 10 21 32 25 2 6 62 15 391

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 5 6 21 40 23 5 0 66 12 67
2018 Non-visible minority 12 15 31 22 16 3 1 39 28 241
2017 Visible minority 1 6 28 21 30 10 4 59 9 74
2017 Non-visible minority 8 14 31 19 21 2 4 43 24 255
2014 Visible minority 4 13 30 26 16 2 7 47 20 48
2014 Non-visible minority 8 15 36 24 14 1 3 39 24 234

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 45 24 16 6 9 0 0 69 15 67
2018 Non-visible minority 45 30 8 10 6 1 0 76 16 242
2017 Visible minority 49 25 9 9 7 0 0 74 16 75
2017 Non-visible minority 44 35 7 8 5 0 0 79 13 254
2014 Visible minority 38 30 11 15 2 2 2 71 17 48
2014 Non-visible minority 45 34 8 10 3 0 0 78 14 234

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 45 30 11 8 4 0 0 76 13 67
2018 Non-visible minority 47 37 6 8 2 1 0 84 10 241
2017 Visible minority 58 23 6 7 5 0 0 81 12 75
2017 Non-visible minority 50 38 5 6 1 0 0 88 7 256
2014 Visible minority 23 50 19 5 2 0 0 73 7 48
2014 Non-visible minority 42 45 8 3 1 0 0 88 5 234

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 44 30 13 10 3 0 0 75 13 67
2018 Non-visible minority 41 39 12 4 3 1 0 81 7 242

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 52 26 17 3 1 0 0 78 5 68
2018 Non-visible minority 52 34 9 1 1 3 0 89 2 240
2017 Visible minority 51 34 10 3 3 0 0 85 5 74
2017 Non-visible minority 55 27 12 2 2 3 0 84 3 256
2014 Visible minority 41 39 16 0 2 3 0 82 2 47
2014 Non-visible minority 57 30 9 3 1 1 0 88 4 234

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 50 29 12 9 0 0 0 79 9 68
2018 Non-visible minority 45 38 11 3 1 1 0 84 4 240
2017 Visible minority 46 36 12 3 0 3 0 85 3 75
2017 Non-visible minority 54 32 9 3 2 0 0 86 5 256
2014 Visible minority 41 40 12 2 0 5 0 85 2 47
2014 Non-visible minority 52 37 7 3 1 0 1 89 4 234
2011 Visible minority 39 30 18 10 1 1 0 70 12 81
2011 Non-visible minority 43 28 12 7 7 2 0 73 15 377

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 56 31 11 3 0 0 0 86 3 68
2018 Non-visible minority 52 33 10 4 1 0 0 85 4 238
2017 Visible minority 56 31 8 3 1 1 0 88 4 75
2017 Non-visible minority 59 32 5 3 2 0 0 90 5 256
2014 Visible minority 48 42 9 0 2 0 0 89 2 47
2014 Non-visible minority 59 31 6 3 1 0 0 90 4 233
2011 Visible minority 44 40 10 4 1 0 0 84 6 81
2011 Non-visible minority 50 28 9 5 6 1 1 79 11 375
2008 Visible minority 31 54 10 2 4 0 0 85 6 52
2008 Non-visible minority 38 38 12 6 6 0 0 76 12 390

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 23 39 22 11 4 0 1 63 15 66
2018 Non-visible minority 27 36 20 8 6 3 2 65 14 242
2017 Visible minority 34 37 13 7 5 4 0 74 13 75
2017 Non-visible minority 30 38 16 9 4 2 1 70 14 255
2014 Visible minority 28 39 18 11 2 2 0 69 13 48
2014 Non-visible minority 32 41 16 6 4 0 0 73 10 233

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 49 36 8 6 1 0 0 85 7 69
2018 Non-visible minority 45 35 10 6 2 1 1 82 8 241
2017 Visible minority 45 46 4 1 1 1 1 93 3 74
2017 Non-visible minority 57 27 10 5 1 0 1 85 6 255
2014 Visible minority 43 50 3 0 0 2 2 97 0 48
2014 Non-visible minority 53 34 8 3 1 1 0 88 4 234
2011 Visible minority 45 37 9 3 5 1 0 83 8 82
2011 Non-visible minority 49 28 7 6 6 2 1 79 13 376
2008 Visible minority 31 42 8 8 8 4 0 76 16 52
2008 Non-visible minority 39 33 11 8 5 3 1 75 14 391

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 44 37 12 7 0 0 0 81 7 68
2018 Non-visible minority 40 41 14 3 1 0 1 81 5 239

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 39 29 14 9 5 1 3 70 15 69
2018 Non-visible minority 23 33 19 9 9 5 2 60 20 240
2017 Visible minority 29 37 14 8 9 1 1 68 18 75
2017 Non-visible minority 30 30 12 9 6 7 4 68 18 255
2014 Visible minority 25 26 28 15 2 2 2 54 17 48
2014 Non-visible minority 28 33 17 10 5 4 2 65 16 234
2011 Visible minority 25 30 20 15 5 3 1 58 21 82
2011 Non-visible minority 28 28 12 13 11 5 2 61 26 377

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 11 89 69
2018 Non-visible minority 9 91 241

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 31 14 26 8 2 15 4 55 13 69
2018 Non-visible minority 21 21 20 6 5 23 4 57 16 240
2017 Visible minority 34 21 18 7 4 12 4 66 13 75
2017 Non-visible minority 24 21 16 6 5 24 4 62 16 256
2014 Visible minority 21 31 15 4 3 19 7 70 10 48
2014 Non-visible minority 27 26 19 5 3 17 3 66 10 234

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 49 21 17 5 2 6 0 74 8 69
2018 Non-visible minority 33 36 15 6 2 6 1 75 9 241
2017 Visible minority 50 29 10 1 4 6 0 84 6 75
2017 Non-visible minority 42 32 13 4 3 6 0 79 7 256
2014 Visible minority 37 38 14 6 0 5 0 79 6 48
2014 Non-visible minority 46 32 15 1 3 3 1 80 4 234
2011 Visible minority 47 31 16 3 1 2 0 80 4 81
2011 Non-visible minority 47 31 10 5 4 2 0 80 10 377

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 7 93 69
2018 Non-visible minority 3 97 241

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 30 22 21 3 3 18 4 66 8 68
2018 Non-visible minority 22 21 20 3 1 28 5 63 6 241
2017 Visible minority 36 22 14 1 3 20 4 77 5 75
2017 Non-visible minority 27 14 17 3 2 30 6 65 8 255
2014 Visible minority 26 22 12 2 2 24 11 74 7 48
2014 Non-visible minority 26 26 19 1 1 21 5 71 3 234

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 45 27 20 3 2 3 0 75 4 68
2018 Non-visible minority 38 34 14 3 1 8 2 80 4 241
2017 Visible minority 55 27 7 1 3 8 0 89 4 75
2017 Non-visible minority 51 28 10 3 2 7 0 85 5 256
2014 Visible minority 39 38 11 2 0 11 0 86 2 48
2014 Non-visible minority 48 34 12 1 1 4 1 86 2 234
2011 Visible minority 46 31 11 6 0 6 0 82 7 82
2011 Non-visible minority 50 30 9 3 4 3 0 83 8 376
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 49 26 13 9 3 0 0 75 11 69
2018 Non-visible minority 58 28 9 3 2 0 0 86 5 242
2017 Visible minority 52 26 10 3 5 4 1 81 8 75
2017 Non-visible minority 60 25 5 4 3 2 1 88 7 256

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 28 50 11 8 2 2 0 79 9 69
2018 Non-visible minority 34 49 12 2 1 1 0 84 4 239
2017 Visible minority 28 40 16 11 1 4 0 71 13 75
2017 Non-visible minority 34 44 11 6 2 2 0 80 9 256

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 33 43 14 9 1 1 0 76 10 69
2018 Non-visible minority 27 41 15 10 5 1 0 69 15 240
2017 Visible minority 25 46 20 7 1 1 0 72 8 75
2017 Non-visible minority 26 49 11 9 3 2 0 76 12 256

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 26 32 20 11 8 1 1 59 20 69
2018 Non-visible minority 24 29 24 12 11 0 0 53 23 240
2017 Visible minority 27 27 20 12 12 0 3 55 25 75
2017 Non-visible minority 26 35 17 8 14 0 0 61 22 255

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 33 37 19 8 1 0 2 72 9 68
2018 Non-visible minority 15 34 28 15 9 0 0 48 24 239
2017 Visible minority 28 35 21 8 5 0 3 65 14 75
2017 Non-visible minority 23 28 29 16 5 0 0 51 21 256

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 52 29 12 3 1 0 3 84 4 68
2018 Non-visible minority 32 39 15 8 5 0 1 72 13 237
2017 Visible minority 53 21 12 5 2 0 7 79 8 75
2017 Non-visible minority 38 36 16 7 2 0 1 75 8 256

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 34 39 16 3 7 0 2 74 9 68
2018 Non-visible minority 23 27 20 16 13 0 0 50 30 240
2017 Visible minority 31 31 16 7 12 0 4 64 19 75
2017 Non-visible minority 27 25 25 11 11 0 0 53 22 256

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 48 21 17 7 5 0 3 71 12 69
2018 Non-visible minority 52 20 14 6 7 0 2 73 13 239
2017 Visible minority 43 28 13 7 4 0 6 75 11 75
2017 Non-visible minority 48 25 11 5 6 0 5 76 12 256

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 37 19 20 17 7 0 0 56 23 67
2018 Non-visible minority 28 31 19 12 10 0 0 59 22 240
2017 Visible minority 34 34 20 8 5 0 0 67 13 75
2017 Non-visible minority 28 32 20 12 8 0 0 60 19 255

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 27 45 12 10 3 0 3 74 13 68
2018 Non-visible minority 26 40 21 6 5 1 0 67 11 237
2017 Visible minority 30 39 16 9 3 3 0 72 12 75
2017 Non-visible minority 34 37 17 7 4 0 1 72 11 255

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 35 41 18 3 3 0 0 76 6 68
2018 Non-visible minority 25 35 24 9 5 1 1 61 15 235
2017 Visible minority 31 37 14 9 5 3 1 70 15 75
2017 Non-visible minority 31 33 24 7 4 0 2 65 11 255

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 34 34 11 18 3 0 1 69 20 68
2018 Non-visible minority 29 36 21 8 5 0 0 66 13 237
2017 Visible minority 31 35 15 8 5 3 4 70 14 75
2017 Non-visible minority 40 32 19 6 3 0 0 72 8 255

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 44 39 11 3 1 0 1 84 5 65
2018 Non-visible minority 34 34 20 6 7 0 0 67 13 237
2017 Visible minority 35 36 17 4 4 3 1 74 8 75
2017 Non-visible minority 36 37 15 10 3 0 0 72 13 255

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 52 27 17 1 3 0 1 79 4 67
2018 Non-visible minority 55 27 9 7 2 0 0 81 9 235
2017 Visible minority 44 28 23 5 0 0 0 72 5 75
2017 Non-visible minority 50 28 12 7 2 0 1 79 9 256

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 59 24 10 3 2 0 2 85 5 68
2018 Non-visible minority 74 15 6 2 2 1 0 90 4 238

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 65 24 3 2 4 0 1 91 6 67
2018 Non-visible minority 76 12 6 5 1 0 0 88 6 238
2017 Visible minority 57 17 5 12 4 0 4 77 17 74
2017 Non-visible minority 75 15 6 2 2 1 0 90 4 256

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 57 27 11 0 4 0 1 85 4 69
2018 Non-visible minority 50 34 11 4 1 0 0 84 5 242
2017 Visible minority 49 24 11 9 6 1 0 74 15 75
2017 Non-visible minority 54 31 9 5 1 0 0 85 6 256

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 53 16 17 6 6 1 1 71 12 69
2018 Non-visible minority 50 26 15 4 4 0 0 76 9 242
2017 Visible minority 51 20 15 9 4 1 0 71 14 75
2017 Non-visible minority 55 27 10 5 2 0 1 83 7 256

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 64 14 5 0 2 3 13 92 2 66
2018 Non-visible minority 53 17 5 2 0 0 22 90 3 241
2017 Visible minority 50 18 5 8 4 1 13 80 14 75
2017 Non-visible minority 53 19 3 3 1 0 21 92 4 255

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 70 13 5 2 2 2 6 91 4 69
2018 Non-visible minority 69 20 7 1 1 0 3 92 1 241
2017 Visible minority 61 16 7 5 3 0 8 84 8 74
2017 Non-visible minority 66 21 6 2 1 0 4 91 3 256

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 57 19 14 6 2 1 1 77 8 69
2018 Non-visible minority 61 23 6 4 4 0 1 85 8 242
2017 Visible minority 49 24 7 10 4 4 3 78 15 75
2017 Non-visible minority 62 20 11 3 3 0 2 83 5 255

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 53 29 8 8 2 0 0 83 9 69
2018 Non-visible minority 42 36 15 5 1 0 1 79 6 241
2017 Visible minority 47 31 13 8 0 1 0 78 8 75
2017 Non-visible minority 45 39 9 5 1 0 1 85 6 254

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 26 36 34 3 1 0 0 62 4 69
2018 Non-visible minority 15 33 35 12 5 0 0 48 17 242
2017 Visible minority 18 39 36 4 3 0 0 57 7 75
2017 Non-visible minority 14 38 38 9 1 0 0 52 10 256

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 1 13 38 33 14 0 0 47 15 65
2018 Non-visible minority 9 17 41 22 10 0 0 32 27 241
2017 Visible minority 0 6 45 32 16 1 0 48 7 75
2017 Non-visible minority 5 15 43 26 11 0 0 37 20 255
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 21 24 24 9 17 3 1 22 78 68
2018 Non-visible minority 24 37 21 10 7 1 0 24 76 242
2017 Visible minority 20 25 31 12 11 1 0 20 80 75
2017 Non-visible minority 23 34 20 12 9 3 0 24 76 256

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 18 49
2018 Non-visible minority 16 180
2017 Visible minority 19 59
2017 Non-visible minority 14 188

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 18 49
2018 Non-visible minority 26 180
2017 Visible minority 29 59
2017 Non-visible minority 32 188

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 32 49
2018 Non-visible minority 26 180
2017 Visible minority 30 59
2017 Non-visible minority 25 188

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 56 49
2018 Non-visible minority 44 180
2017 Visible minority 58 59
2017 Non-visible minority 47 188

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Visible minority 4 49
2018 Non-visible minority 4 180
2017 Visible minority 7 59
2017 Non-visible minority 6 188

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 25 49
2018 Non-visible minority 35 180

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Visible minority 41 49
2018 Non-visible minority 32 180
2017 Visible minority 43 59
2017 Non-visible minority 42 188

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Visible minority 9 50 19 5 8 10 47
2018 Non-visible minority 10 42 17 9 5 17 177
2017 Visible minority 11 57 8 7 2 16 58
2017 Non-visible minority 8 54 14 8 4 12 183

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 44 56 49
2018 Non-visible minority 46 54 178

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 55 18 9 3 0 1 13 86 3 68
2018 Non-visible minority 56 17 10 6 2 1 8 80 10 240

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 28 25 11 25 7 2 2 55 33 49
2018 Non-visible minority 23 36 16 12 7 2 4 63 21 180
2017 Visible minority 15 32 14 14 19 3 4 50 35 59
2017 Non-visible minority 28 25 13 21 9 2 3 56 31 190

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 14 25 24 9 23 2 2 41 34 49
2018 Non-visible minority 7 21 21 21 20 2 9 31 45 180
2017 Visible minority 5 17 22 17 31 5 3 24 52 59
2017 Non-visible minority 7 13 16 18 33 5 7 23 59 190
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