2018 Public Service Employee Survey Results by Theme for Canadian Grain Commission by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 34 56 5 4 1 0 0 90 5 95
2018 Does not provide services to public 37 43 12 5 2 0 0 80 8 216
2017 Provides services to public 40 45 8 6 1 0 0 85 7 112
2017 Does not provide services to public 44 41 8 4 2 0 0 86 6 223
2014 Provides services to public 29 56 8 4 3 0 0 85 7 95
2014 Does not provide services to public 32 50 13 2 3 0 0 82 5 192
2011 Provides services to public 47 37 7 3 5 0 0 84 8 133
2011 Does not provide services to public 38 34 15 7 5 0 1 73 12 322
2008 Provides services to public 32 44 14 7 4 0 0 75 11 158
2008 Does not provide services to public 34 41 12 8 4 0 0 75 12 285

Question 9. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 35 37 12 14 1 0 0 72 15 95
2018 Does not provide services to public 35 44 9 8 4 0 0 79 12 216
2017 Provides services to public 32 44 5 11 8 0 0 76 19 112
2017 Does not provide services to public 43 34 8 9 5 0 1 77 14 223

Question 10. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 61 36 2 0 1 0 0 97 1 94
2018 Does not provide services to public 53 35 10 1 1 0 0 88 2 212
2017 Provides services to public 71 26 3 0 1 0 0 96 1 112
2017 Does not provide services to public 68 22 7 3 1 0 0 89 4 223
2014 Provides services to public 70 25 4 0 1 0 0 95 1 95
2014 Does not provide services to public 63 29 8 0 0 0 0 91 0 192
2011 Provides services to public 74 17 6 0 2 0 1 92 2 133
2011 Does not provide services to public 57 32 9 0 1 0 1 89 2 323

Question 14. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 47 41 6 4 1 0 0 89 5 95
2018 Does not provide services to public 42 42 7 5 3 0 0 85 8 215
2017 Provides services to public 48 39 4 6 3 0 0 87 9 112
2017 Does not provide services to public 57 27 11 4 2 0 0 84 6 223
2014 Provides services to public 42 46 10 2 1 0 0 87 3 94
2014 Does not provide services to public 50 37 6 4 2 0 0 87 6 192
2011 Provides services to public 57 32 5 2 4 0 0 89 6 134
2011 Does not provide services to public 46 36 10 4 3 0 1 83 7 322
2008 Provides services to public 37 46 10 5 2 0 1 83 7 158
2008 Does not provide services to public 45 39 9 5 1 0 0 84 6 287

Question 43. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 49 29 14 7 1 0 0 78 8 94
2018 Does not provide services to public 46 29 14 7 3 1 0 76 10 216
2017 Provides services to public 41 37 13 7 3 0 0 77 9 112
2017 Does not provide services to public 55 24 12 5 3 2 0 81 7 223
2014 Provides services to public 36 36 18 6 4 0 0 72 10 95
2014 Does not provide services to public 38 33 14 9 5 1 1 72 14 192
2011 Provides services to public 46 25 14 5 8 1 0 72 14 134
2011 Does not provide services to public 42 24 14 10 8 1 1 67 19 322

Question 44. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 45 34 12 9 0 0 0 80 9 93
2018 Does not provide services to public 42 37 10 6 4 0 0 80 10 213
2017 Provides services to public 41 35 14 6 3 0 0 76 9 112
2017 Does not provide services to public 54 29 9 6 2 0 0 83 8 223
2014 Provides services to public 31 41 18 6 4 0 0 72 10 95
2014 Does not provide services to public 44 29 15 8 4 0 0 73 12 192
2011 Provides services to public 47 28 9 10 5 2 0 76 15 134
2011 Does not provide services to public 43 28 13 9 6 1 0 72 15 323
2008 Provides services to public 23 41 18 11 7 0 0 64 18 158
2008 Does not provide services to public 34 41 9 10 6 0 0 75 16 288

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 37 23 23 12 1 2 1 62 14 94
2018 Does not provide services to public 35 27 15 13 7 1 0 64 21 216
2017 Provides services to public 38 24 18 14 5 1 1 62 19 112
2017 Does not provide services to public 45 22 14 11 4 2 1 70 15 223
2014 Provides services to public 32 33 16 12 4 4 0 68 16 95
2014 Does not provide services to public 41 21 18 9 8 3 1 63 18 192
2011 Provides services to public 44 19 9 12 12 4 0 66 25 134
2011 Does not provide services to public 40 21 13 7 13 4 1 64 21 322
2008 Provides services to public 20 34 18 13 11 3 1 57 25 158
2008 Does not provide services to public 34 29 16 7 9 4 1 67 17 288
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 57 21 13 9 1 0 0 78 10 95
2018 Does not provide services to public 47 32 12 5 3 0 0 80 8 217
2017 Provides services to public 53 31 8 7 2 0 0 83 9 111
2017 Does not provide services to public 52 28 9 4 3 1 2 83 7 223
2014 Provides services to public 35 42 11 7 3 0 2 79 10 95
2014 Does not provide services to public 47 37 7 7 1 1 1 85 8 192
2011 Provides services to public 39 30 13 13 5 0 1 69 18 133
2011 Does not provide services to public 40 30 13 7 7 2 1 72 15 320
2008 Provides services to public 27 32 15 10 13 1 1 60 24 157
2008 Does not provide services to public 34 32 16 10 6 1 1 67 17 288

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 48 32 9 8 3 0 0 80 11 95
2018 Does not provide services to public 42 37 7 11 3 0 0 79 14 217
2017 Provides services to public 45 35 6 11 3 1 0 80 14 112
2017 Does not provide services to public 50 31 8 5 4 0 2 83 9 223
2014 Provides services to public 39 40 8 7 4 0 2 80 12 95
2014 Does not provide services to public 44 34 10 9 2 1 0 79 10 192
2011 Provides services to public 42 25 12 15 5 1 0 67 20 134
2011 Does not provide services to public 37 34 13 9 7 0 1 72 16 319
2008 Provides services to public 26 36 11 15 12 0 0 62 27 156
2008 Does not provide services to public 33 32 13 14 7 0 0 66 21 288

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 52 26 14 6 3 0 0 77 9 95
2018 Does not provide services to public 43 35 11 6 5 0 0 79 10 218
2017 Provides services to public 50 32 10 5 3 0 0 82 8 112
2017 Does not provide services to public 57 22 9 6 5 1 0 80 11 223
2014 Provides services to public 41 31 16 6 3 0 3 74 10 95
2014 Does not provide services to public 49 30 13 4 2 1 1 80 7 190

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 29 43 16 8 2 1 0 73 10 95
2018 Does not provide services to public 32 32 19 7 4 6 0 68 12 217
2017 Provides services to public 35 42 10 9 4 1 0 78 12 112
2017 Does not provide services to public 42 35 10 7 1 4 0 80 9 221
2014 Provides services to public 29 41 17 4 4 3 0 73 9 95
2014 Does not provide services to public 36 38 12 3 5 6 0 79 8 192
2011 Provides services to public 32 33 12 8 12 4 0 68 20 134
2011 Does not provide services to public 36 26 14 9 8 5 1 66 19 322

Question 30. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 26 40 17 12 3 1 1 67 16 95
2018 Does not provide services to public 29 36 12 14 6 2 0 67 21 217
2017 Provides services to public 35 37 14 8 5 1 0 72 14 112
2017 Does not provide services to public 37 37 12 8 3 3 0 76 11 223
2014 Provides services to public 31 34 20 9 5 1 0 66 14 95
2014 Does not provide services to public 34 34 16 9 4 1 0 70 14 192
2011 Provides services to public 37 32 11 7 12 1 0 70 19 134
2011 Does not provide services to public 38 27 14 9 9 2 1 67 19 319
2008 Provides services to public 20 34 20 11 15 1 0 54 26 158
2008 Does not provide services to public 27 34 15 13 10 1 0 62 23 288

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 22 35 19 18 4 1 1 58 23 94
2018 Does not provide services to public 19 25 24 19 7 5 0 47 28 218
2017 Provides services to public 28 34 18 11 8 1 0 62 20 112
2017 Does not provide services to public 25 39 18 10 4 5 0 67 15 223
2014 Provides services to public 21 44 19 10 4 2 0 66 15 95
2014 Does not provide services to public 26 36 19 9 5 5 0 65 15 192
2011 Provides services to public 23 35 14 18 8 2 1 60 26 133
2011 Does not provide services to public 22 36 19 9 7 6 1 62 17 322
2008 Provides services to public 9 31 22 23 13 1 0 41 37 158
2008 Does not provide services to public 15 40 15 16 9 5 0 57 26 286

Question 32. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 19 38 21 16 5 0 0 57 22 94
2018 Does not provide services to public 17 36 14 22 8 3 0 55 31 218
2017 Provides services to public 30 33 15 16 5 0 0 64 21 112
2017 Does not provide services to public 29 39 12 12 5 3 0 71 17 223
2014 Provides services to public 18 42 22 12 6 0 0 60 18 95
2014 Does not provide services to public 27 41 12 15 4 1 0 69 19 192
2011 Provides services to public 25 42 12 13 5 2 1 69 19 134
2011 Does not provide services to public 24 37 19 12 6 3 0 62 18 319
2008 Provides services to public 15 38 13 18 13 3 0 55 32 158
2008 Does not provide services to public 21 41 10 18 8 2 0 63 27 288
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 30 43 14 8 4 0 0 73 13 95
2018 Does not provide services to public 28 36 19 12 5 0 0 64 16 217
2017 Provides services to public 28 44 16 5 5 1 0 73 11 112
2017 Does not provide services to public 32 39 10 13 4 0 1 72 18 223
2014 Provides services to public 23 37 23 11 6 0 0 60 17 95
2014 Does not provide services to public 25 46 17 8 4 0 0 71 12 192
2011 Provides services to public 26 36 16 10 11 0 0 62 21 134
2011 Does not provide services to public 24 34 15 15 11 0 1 58 26 322

Question 7. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 38 43 12 6 1 0 0 81 7 95
2018 Does not provide services to public 37 41 10 10 3 0 0 77 13 218
2017 Provides services to public 39 40 11 6 4 0 0 79 10 112
2017 Does not provide services to public 44 36 10 8 3 0 0 80 10 222

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 21 33 19 14 8 3 1 57 24 94
2018 Does not provide services to public 18 23 22 17 7 10 2 47 28 217
2017 Provides services to public 21 39 12 9 9 7 2 67 20 112
2017 Does not provide services to public 20 27 14 15 6 15 2 57 26 222
2014 Provides services to public 14 36 28 15 4 2 1 51 20 95
2014 Does not provide services to public 14 40 17 17 4 7 1 59 23 192

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 51 27 12 8 1 0 0 78 9 95
2018 Does not provide services to public 40 40 7 9 3 0 0 81 12 218
2017 Provides services to public 42 39 12 5 3 0 0 81 8 112
2017 Does not provide services to public 48 32 7 5 6 0 2 81 12 223
2014 Provides services to public 35 34 22 6 1 1 1 71 7 95
2014 Does not provide services to public 41 40 10 8 2 0 0 81 9 192
2011 Provides services to public 38 32 11 14 5 0 0 70 19 133
2011 Does not provide services to public 33 35 11 14 7 0 1 69 20 322
2008 Provides services to public 24 36 15 14 10 1 1 61 24 157
2008 Does not provide services to public 25 35 13 20 7 0 0 60 27 288

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 49 28 19 3 0 0 0 78 3 31
2018 Does not provide services to public 43 28 11 6 5 3 4 76 11 65
2017 Provides services to public 45 27 17 0 9 0 3 74 9 37
2017 Does not provide services to public 49 32 9 4 1 4 1 85 6 69
2014 Provides services to public 37 39 14 5 2 3 0 78 7 40
2014 Does not provide services to public 35 42 8 6 3 2 5 82 9 72

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 40 47 4 5 3 0 1 88 8 95
2018 Does not provide services to public 43 40 5 10 2 0 1 83 12 218
2017 Provides services to public 41 43 6 5 3 0 1 86 8 112
2017 Does not provide services to public 51 34 7 7 1 0 0 85 8 223
2014 Provides services to public 35 38 20 7 1 0 0 73 8 95
2014 Does not provide services to public 39 44 8 8 1 0 0 83 9 192
2011 Provides services to public 34 50 8 4 3 0 0 85 7 134
2011 Does not provide services to public 33 41 8 12 5 1 1 75 17 322
2008 Provides services to public 21 48 15 11 5 0 1 69 16 158
2008 Does not provide services to public 31 37 11 14 7 0 0 68 20 285

Question 2. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 39 42 12 4 3 0 0 82 7 95
2018 Does not provide services to public 41 43 9 5 2 0 0 84 7 218
2017 Provides services to public 40 42 9 7 2 0 0 82 9 112
2017 Does not provide services to public 49 32 10 8 1 0 0 81 9 223
2014 Provides services to public 38 44 14 1 3 0 0 82 4 95
2014 Does not provide services to public 41 39 13 4 2 0 0 81 6 192
2011 Provides services to public 51 27 15 4 3 0 1 79 6 134
2011 Does not provide services to public 38 37 11 7 5 1 0 76 13 322
2008 Provides services to public 27 39 22 7 5 0 0 66 12 158
2008 Does not provide services to public 33 40 13 9 4 0 1 74 13 288

Question 3. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 41 45 6 6 2 0 0 86 8 93
2018 Does not provide services to public 46 40 7 5 2 0 0 86 7 217
2017 Provides services to public 50 41 5 3 2 0 0 90 4 112
2017 Does not provide services to public 59 29 5 4 3 0 0 88 7 223
2014 Provides services to public 52 37 7 2 1 0 0 89 3 95
2014 Does not provide services to public 48 39 9 2 1 0 0 87 3 192
2011 Provides services to public 49 36 7 4 3 1 0 86 7 134
2011 Does not provide services to public 39 39 10 5 4 1 1 80 9 321
2008 Provides services to public 36 44 13 4 3 0 0 80 8 158
2008 Does not provide services to public 40 41 10 5 3 0 0 81 8 287

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 29 30 19 17 4 0 1 60 21 94
2018 Does not provide services to public 29 34 20 9 5 2 0 65 15 217
2017 Provides services to public 42 34 9 10 3 2 0 78 13 112
2017 Does not provide services to public 39 34 13 8 5 1 0 74 13 222
2014 Provides services to public 27 40 13 15 3 1 0 68 19 95
2014 Does not provide services to public 28 39 19 10 5 0 0 67 14 192
2011 Provides services to public 27 36 19 8 10 1 0 63 18 134
2011 Does not provide services to public 30 29 17 12 10 1 0 60 23 322
2008 Provides services to public 16 28 22 22 11 1 0 45 33 158
2008 Does not provide services to public 19 35 17 16 11 1 0 55 27 288

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 23 25 14 14 21 0 3 49 37 94
2018 Does not provide services to public 22 24 22 16 13 1 2 47 30 218
2017 Provides services to public 30 27 13 17 10 2 3 59 28 112
2017 Does not provide services to public 26 24 15 16 12 3 3 54 30 221
2014 Provides services to public 22 35 11 18 10 2 3 60 29 95
2014 Does not provide services to public 20 30 20 13 13 2 1 52 28 191
2011 Provides services to public 24 23 16 12 22 3 1 48 35 134
2011 Does not provide services to public 23 30 15 15 14 2 1 54 30 322
2008 Provides services to public 18 28 16 16 20 1 1 47 37 158
2008 Does not provide services to public 12 36 13 17 21 0 2 49 38 288

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 38 37 14 8 3 0 0 75 12 94
2018 Does not provide services to public 32 41 11 12 5 0 0 73 17 212
2017 Provides services to public 34 40 11 8 8 0 0 73 16 112
2017 Does not provide services to public 41 37 8 9 5 0 0 78 14 222
2014 Provides services to public 28 42 9 15 6 0 1 70 21 95
2014 Does not provide services to public 35 38 13 10 4 0 0 73 14 192
2011 Provides services to public 40 38 8 7 8 0 0 78 14 134
2011 Does not provide services to public 36 32 13 11 8 1 0 68 19 321

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 42 34 17 4 3 0 0 76 7 94
2018 Does not provide services to public 36 38 11 9 6 0 0 74 15 214
2017 Provides services to public 39 39 12 4 5 0 0 79 9 112
2017 Does not provide services to public 49 28 12 6 4 0 0 77 11 223
2014 Provides services to public 35 37 17 7 4 0 0 72 12 95
2014 Does not provide services to public 41 34 13 11 1 0 0 75 12 192

Question 13. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 40 40 10 8 2 0 0 80 10 95
2018 Does not provide services to public 37 37 15 7 2 0 0 75 10 216
2017 Provides services to public 47 35 11 4 3 0 0 82 7 112
2017 Does not provide services to public 50 30 9 7 3 0 1 81 10 223
2014 Provides services to public 39 41 13 5 1 0 0 80 6 95
2014 Does not provide services to public 40 41 11 6 1 1 0 82 7 192
2011 Provides services to public 49 30 10 6 3 1 1 80 9 134
2011 Does not provide services to public 39 39 14 5 2 0 1 78 7 320

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 26 40 26 4 2 1 0 67 7 93
2018 Does not provide services to public 23 40 19 11 5 1 0 64 17 218
2017 Provides services to public 33 37 19 6 4 2 0 71 10 112
2017 Does not provide services to public 31 39 15 9 3 3 0 72 13 223

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 42 32 16 7 3 0 0 73 11 95
2018 Does not provide services to public 42 34 12 8 4 0 0 76 12 218
2017 Provides services to public 43 27 15 11 5 0 0 70 15 112
2017 Does not provide services to public 52 29 8 6 4 0 0 82 10 223
2014 Provides services to public 39 37 9 11 3 0 1 76 15 95
2014 Does not provide services to public 37 38 8 10 7 0 0 75 17 192
2011 Provides services to public 45 30 9 7 8 1 0 76 16 134
2011 Does not provide services to public 38 30 11 9 12 0 1 68 21 322

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 41 31 11 8 6 0 2 74 14 95
2018 Does not provide services to public 45 32 14 5 3 0 2 78 7 217
2017 Provides services to public 45 32 16 4 1 0 2 78 5 111
2017 Does not provide services to public 43 34 12 7 0 1 2 79 8 222
2014 Provides services to public 32 39 19 4 3 0 3 73 7 95
2014 Does not provide services to public 34 35 20 8 1 0 1 71 9 192
2011 Provides services to public 42 31 18 4 4 0 2 74 7 134
2011 Does not provide services to public 40 35 13 8 2 0 3 77 10 322
2008 Provides services to public 27 35 17 10 8 0 3 64 18 158
2008 Does not provide services to public 37 37 17 5 2 0 2 76 6 288

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 Provides services to public 15 60 25 95
2018 Does not provide services to public 17 40 43 217
2017 Provides services to public 20 49 31 112
2017 Does not provide services to public 12 53 35 223
2014 Provides services to public 12 54 34 95
2014 Does not provide services to public 20 52 29 192
2011 Provides services to public 25 50 25 134
2011 Does not provide services to public 17 49 33 321

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2018 Provides services to public 19 12 28 14 14 13 15
2018 Does not provide services to public 20 14 39 2 13 12 39
2017 Provides services to public 36 13 38 9 4 0 22
2017 Does not provide services to public 43 15 23 0 12 7 27
2014 Provides services to public 51 0 42 0 9999 8 12
2014 Does not provide services to public 31 26 13 16 9999 14 39
2011 Provides services to public 46 18 18 11 9999 6 32
2011 Does not provide services to public 32 12 33 9 9999 13 54
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 53 38 7 2 0 0 0 91 2 95
2018 Does not provide services to public 48 42 5 3 1 0 0 90 4 215
2017 Provides services to public 56 37 8 0 0 0 0 92 0 112
2017 Does not provide services to public 59 31 4 4 1 0 0 91 5 223
2014 Provides services to public 44 47 7 2 0 0 0 91 2 95
2014 Does not provide services to public 54 35 7 3 1 0 0 89 4 192
2011 Provides services to public 56 32 5 4 1 1 0 89 6 133
2011 Does not provide services to public 45 38 10 2 2 1 0 85 5 323
2008 Provides services to public 44 38 13 3 1 1 0 83 4 158
2008 Does not provide services to public 48 38 8 4 2 0 0 86 6 287

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 31 51 14 4 0 0 0 82 4 93
2018 Does not provide services to public 34 38 15 10 2 1 0 73 12 218
2017 Provides services to public 38 53 4 3 2 1 0 92 5 112
2017 Does not provide services to public 48 35 9 6 1 0 0 83 8 222
2014 Provides services to public 37 50 7 3 3 0 0 87 6 95
2014 Does not provide services to public 51 32 9 4 2 1 0 84 6 192
2011 Provides services to public 44 37 11 5 3 0 0 81 9 134
2011 Does not provide services to public 40 39 13 4 3 1 0 80 7 320

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 4 25 44 14 12 0 1 26 30 95
2018 Does not provide services to public 5 19 41 21 12 1 2 33 25 217
2017 Provides services to public 5 20 35 20 17 0 3 38 25 112
2017 Does not provide services to public 2 20 36 27 12 1 3 40 23 222
2014 Provides services to public 9 19 43 22 6 0 0 29 28 95
2014 Does not provide services to public 5 20 44 22 9 1 1 31 25 192
2011 Provides services to public 10 18 35 32 4 0 2 36 29 131
2011 Does not provide services to public 6 16 35 25 13 1 4 40 23 321
2008 Provides services to public 7 36 32 15 8 0 2 23 44 158
2008 Does not provide services to public 7 20 46 18 8 1 1 27 27 287

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 4 15 29 34 18 1 0 52 19 95
2018 Does not provide services to public 2 9 29 34 22 3 2 58 11 214
2017 Provides services to public 6 9 32 21 25 4 3 50 16 112
2017 Does not provide services to public 2 12 23 30 28 2 4 61 14 222
2014 Provides services to public 9 19 42 17 13 0 0 30 29 95
2014 Does not provide services to public 6 25 32 19 15 2 2 35 32 190
2011 Provides services to public 12 10 29 26 19 2 2 47 22 133
2011 Does not provide services to public 10 15 22 29 18 2 3 50 26 320
2008 Provides services to public 13 32 24 18 10 1 2 29 46 157
2008 Does not provide services to public 11 15 32 24 15 2 2 40 27 288

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 12 19 43 17 9 0 0 26 31 95
2018 Does not provide services to public 13 16 31 23 13 1 2 38 30 212
2017 Provides services to public 5 18 34 22 14 4 4 38 25 112
2017 Does not provide services to public 9 15 24 22 23 2 5 48 25 222
2014 Provides services to public 7 26 27 28 10 0 2 39 33 95
2014 Does not provide services to public 8 15 32 25 15 3 3 42 25 192
2011 Provides services to public 9 17 33 21 13 6 1 37 28 133
2011 Does not provide services to public 8 13 27 24 18 4 6 47 23 320
2008 Provides services to public 12 25 31 22 7 1 3 30 38 157
2008 Does not provide services to public 7 20 33 22 11 3 4 35 30 288

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 2 8 27 41 18 1 3 61 11 94
2018 Does not provide services to public 3 8 25 36 25 1 2 63 12 213
2017 Provides services to public 2 0 28 40 25 0 5 68 2 112
2017 Does not provide services to public 1 7 24 30 32 1 5 66 9 221
2014 Provides services to public 2 7 29 47 16 0 0 62 8 95
2014 Does not provide services to public 2 8 29 34 24 0 3 60 10 190
2011 Provides services to public 5 10 25 33 23 3 1 59 15 133
2011 Does not provide services to public 4 6 23 32 26 3 7 64 11 320
2008 Provides services to public 6 13 35 28 13 0 4 44 20 158
2008 Does not provide services to public 3 8 26 39 17 1 6 60 12 288

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 8 24 34 16 17 1 0 33 32 95
2018 Does not provide services to public 6 21 29 25 17 1 2 43 28 215
2017 Provides services to public 14 10 32 21 19 0 4 42 25 112
2017 Does not provide services to public 5 19 25 19 25 3 3 47 26 222
2014 Provides services to public 15 21 39 16 8 0 0 25 36 95
2014 Does not provide services to public 18 20 36 16 8 1 0 24 39 192
2011 Provides services to public 10 25 29 21 13 2 1 35 35 132
2011 Does not provide services to public 10 19 28 20 17 1 5 39 31 321
2008 Provides services to public 17 22 33 15 8 1 3 25 41 156
2008 Does not provide services to public 10 20 32 22 13 2 1 36 31 286

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 3 13 20 31 27 2 3 62 17 95
2018 Does not provide services to public 4 3 23 33 30 2 5 68 7 213
2017 Provides services to public 2 6 19 33 29 5 7 70 9 112
2017 Does not provide services to public 2 5 17 32 32 6 5 73 9 221
2014 Provides services to public 5 7 30 33 20 2 3 56 13 95
2014 Does not provide services to public 2 10 23 34 22 2 6 62 13 192
2011 Provides services to public 2 9 25 30 23 4 6 60 13 132
2011 Does not provide services to public 2 9 19 30 29 4 7 67 12 319
2008 Provides services to public 4 13 24 29 21 3 7 55 18 158
2008 Does not provide services to public 3 9 22 33 24 3 5 63 14 288

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 10 12 30 27 16 4 0 45 23 95
2018 Does not provide services to public 11 12 29 25 18 3 1 45 25 215
2017 Provides services to public 4 13 31 20 23 4 4 47 19 112
2017 Does not provide services to public 8 13 29 20 23 4 4 46 22 221
2014 Provides services to public 9 20 31 25 14 1 1 39 29 95
2014 Does not provide services to public 7 12 37 24 14 1 5 41 20 192

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 55 22 4 13 6 0 0 77 19 94
2018 Does not provide services to public 40 32 12 8 7 1 0 72 16 217
2017 Provides services to public 40 35 9 10 5 1 0 76 15 112
2017 Does not provide services to public 48 31 7 8 6 0 0 79 14 221
2014 Provides services to public 42 37 9 8 5 0 0 78 13 95
2014 Does not provide services to public 44 31 10 12 2 1 1 76 15 192

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 45 33 12 8 2 0 0 78 10 94
2018 Does not provide services to public 48 36 5 8 3 1 0 84 11 216
2017 Provides services to public 47 39 3 7 4 0 0 86 11 112
2017 Does not provide services to public 53 33 7 5 2 0 0 86 8 223
2014 Provides services to public 35 42 15 5 3 0 0 77 9 95
2014 Does not provide services to public 40 48 8 3 1 0 0 89 3 192

Question 21. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 42 38 13 3 4 0 0 80 7 94
2018 Does not provide services to public 42 36 12 6 2 1 0 79 9 217

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 58 29 10 1 1 1 0 88 2 94
2018 Does not provide services to public 49 34 11 2 1 3 0 86 3 216
2017 Provides services to public 48 32 16 3 0 1 0 81 3 111
2017 Does not provide services to public 57 26 9 2 3 3 0 86 5 222
2014 Provides services to public 50 36 8 3 1 2 0 88 4 94
2014 Does not provide services to public 56 28 11 2 1 1 0 85 4 192

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 51 39 8 2 0 0 0 90 2 94
2018 Does not provide services to public 44 34 13 5 1 2 0 80 6 216
2017 Provides services to public 49 35 8 6 1 1 0 85 7 112
2017 Does not provide services to public 53 32 11 1 2 1 0 86 3 223
2014 Provides services to public 44 45 8 2 1 1 0 90 3 94
2014 Does not provide services to public 52 34 9 3 1 1 1 87 4 192
2011 Provides services to public 46 27 14 8 4 1 0 74 12 134
2011 Does not provide services to public 41 30 12 7 7 3 0 73 14 322

Question 42. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 52 29 15 3 0 0 0 82 3 93
2018 Does not provide services to public 54 33 8 4 1 0 0 87 5 215
2017 Provides services to public 48 39 5 3 4 0 0 87 7 112
2017 Does not provide services to public 62 28 6 2 2 0 0 90 4 223
2014 Provides services to public 47 40 11 1 1 0 0 88 2 93
2014 Does not provide services to public 61 30 5 3 1 0 0 91 4 192
2011 Provides services to public 48 31 9 5 6 2 0 80 11 134
2011 Does not provide services to public 50 30 10 4 5 0 1 81 9 320
2008 Provides services to public 31 39 14 6 10 0 0 70 16 158
2008 Does not provide services to public 40 41 10 5 4 0 0 82 9 287

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 26 35 23 5 7 2 1 63 13 94
2018 Does not provide services to public 26 37 19 10 5 2 2 65 15 216
2017 Provides services to public 29 37 15 9 7 3 0 68 16 112
2017 Does not provide services to public 31 38 15 8 4 2 1 72 12 222
2014 Provides services to public 26 41 21 9 3 0 0 67 12 94
2014 Does not provide services to public 33 41 16 6 4 1 0 75 10 192

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 45 41 7 4 1 0 1 88 5 94
2018 Does not provide services to public 46 32 11 6 2 1 1 79 9 218
2017 Provides services to public 50 35 7 4 4 0 1 86 7 111
2017 Does not provide services to public 55 29 9 5 0 1 1 86 5 222
2014 Provides services to public 45 43 7 3 1 1 0 89 4 95
2014 Does not provide services to public 54 34 7 2 1 2 1 90 3 192
2011 Provides services to public 49 27 7 7 6 3 2 79 14 134
2011 Does not provide services to public 48 31 8 4 6 2 0 81 11 322
2008 Provides services to public 35 34 11 6 11 3 1 71 17 158
2008 Does not provide services to public 39 35 10 9 2 3 1 77 12 288

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 41 43 13 2 0 0 1 85 2 91
2018 Does not provide services to public 40 38 14 5 2 0 0 79 7 218

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 27 35 18 7 9 2 2 64 17 94
2018 Does not provide services to public 26 31 17 10 8 5 2 62 20 217
2017 Provides services to public 24 32 16 11 7 5 4 63 20 112
2017 Does not provide services to public 33 31 11 8 7 6 3 70 18 222
2014 Provides services to public 23 26 23 13 6 7 2 54 21 95
2014 Does not provide services to public 29 35 17 10 4 3 2 68 15 192
2011 Provides services to public 31 29 11 14 11 2 3 63 25 134
2011 Does not provide services to public 26 29 14 14 10 6 1 60 25 323

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 10 90 95
2018 Does not provide services to public 9 91 217

Question 49a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2018 Provides services to public 51 10
2018 Does not provide services to public 55 20

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2018 Provides services to public 0 10
2018 Does not provide services to public 0 20

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2018 Provides services to public 49 10
2018 Does not provide services to public 48 20

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic
(%)
Total responses
2018 Provides services to public 0 10
2018 Does not provide services to public 0 20

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2018 Provides services to public 0 10
2018 Does not provide services to public 0 20

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 0 10
2018 Does not provide services to public 25 20

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 26 23 25 4 4 13 5 60 9 94
2018 Does not provide services to public 21 17 19 8 5 25 4 55 18 217
2017 Provides services to public 28 21 13 9 9 15 5 61 22 112
2017 Does not provide services to public 25 20 18 5 4 23 4 63 12 223
2014 Provides services to public 26 22 20 7 4 16 4 61 14 95
2014 Does not provide services to public 26 28 18 4 2 18 4 69 8 192

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 40 37 17 4 1 0 1 78 5 95
2018 Does not provide services to public 36 30 15 6 3 10 0 73 10 217
2017 Provides services to public 39 37 8 4 7 5 0 79 12 112
2017 Does not provide services to public 47 28 14 3 3 6 0 80 6 223
2014 Provides services to public 38 32 23 3 3 1 0 70 6 95
2014 Does not provide services to public 47 34 12 1 2 4 1 84 3 192
2011 Provides services to public 50 27 13 7 2 1 0 78 9 133
2011 Does not provide services to public 45 33 10 4 5 3 0 80 9 323

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 6 94 95
2018 Does not provide services to public 3 97 217

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 26 24 24 3 0 16 7 65 4 95
2018 Does not provide services to public 22 20 19 3 3 30 4 63 8 216
2017 Provides services to public 32 19 17 2 4 20 7 69 7 112
2017 Does not provide services to public 28 15 16 3 2 31 5 66 8 222
2014 Provides services to public 28 26 19 2 1 21 3 71 4 95
2014 Does not provide services to public 25 25 17 2 1 22 8 72 4 192

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 43 36 16 1 0 1 3 83 1 95
2018 Does not provide services to public 38 30 16 3 2 11 0 76 6 216
2017 Provides services to public 46 31 11 2 4 6 1 83 6 112
2017 Does not provide services to public 55 25 9 3 1 7 0 86 4 223
2014 Provides services to public 42 36 13 3 0 6 0 83 3 95
2014 Does not provide services to public 48 33 11 1 1 6 1 87 2 192
2011 Provides services to public 51 31 10 4 3 2 0 83 6 133
2011 Does not provide services to public 49 31 9 4 4 4 0 83 8 323
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 54 30 9 3 4 0 0 84 7 95
2018 Does not provide services to public 56 27 10 5 1 0 0 83 7 218
2017 Provides services to public 56 32 5 4 4 0 0 87 8 112
2017 Does not provide services to public 59 22 7 3 5 3 2 85 8 223

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 40 40 16 3 1 0 0 80 5 94
2018 Does not provide services to public 30 53 10 4 2 2 0 84 6 217
2017 Provides services to public 26 47 13 9 2 3 0 76 11 112
2017 Does not provide services to public 35 41 12 6 3 3 0 78 9 223

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 32 39 16 9 4 0 0 71 13 95
2018 Does not provide services to public 26 43 14 10 5 1 0 70 15 217
2017 Provides services to public 20 50 16 10 3 1 0 71 13 112
2017 Does not provide services to public 28 47 11 8 4 2 0 77 11 223

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 20 26 30 12 12 0 1 46 24 94
2018 Does not provide services to public 26 30 20 12 11 0 0 57 23 218
2017 Provides services to public 22 33 19 12 13 0 1 55 25 112
2017 Does not provide services to public 28 33 16 7 15 0 0 61 22 222

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 20 28 26 18 8 0 0 49 26 93
2018 Does not provide services to public 18 37 25 11 8 0 1 55 19 217
2017 Provides services to public 20 33 28 12 5 0 1 54 18 112
2017 Does not provide services to public 26 27 26 15 5 0 0 54 20 223

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 39 33 13 8 5 1 1 73 14 92
2018 Does not provide services to public 36 37 16 6 4 0 2 74 10 216
2017 Provides services to public 41 36 15 4 2 0 3 79 6 112
2017 Does not provide services to public 42 31 15 8 2 0 2 74 10 223

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 22 23 18 25 12 0 0 45 37 95
2018 Does not provide services to public 26 33 20 7 12 0 1 60 20 216
2017 Provides services to public 28 29 20 12 11 0 1 57 23 112
2017 Does not provide services to public 28 25 25 9 11 0 1 54 21 223

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 45 24 17 6 8 0 0 69 14 95
2018 Does not provide services to public 54 19 13 6 6 0 3 74 12 216
2017 Provides services to public 44 35 11 4 4 0 2 80 9 112
2017 Does not provide services to public 48 21 12 6 6 0 6 74 13 223

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 30 27 20 14 9 0 0 57 23 94
2018 Does not provide services to public 30 29 20 13 9 0 0 59 22 216
2017 Provides services to public 30 34 21 11 4 0 0 64 15 112
2017 Does not provide services to public 28 32 20 11 9 0 0 60 20 222

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 23 44 20 8 4 1 0 68 13 95
2018 Does not provide services to public 27 40 19 7 5 1 1 69 12 213
2017 Provides services to public 35 31 20 6 5 1 1 68 12 112
2017 Does not provide services to public 32 41 15 8 4 0 0 73 12 222

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 27 37 26 6 3 0 0 65 9 95
2018 Does not provide services to public 27 35 22 9 6 1 1 63 15 211
2017 Provides services to public 29 39 21 4 4 0 3 70 9 112
2017 Does not provide services to public 31 31 23 9 5 1 1 63 14 222

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 26 39 17 13 4 1 0 66 17 95
2018 Does not provide services to public 31 34 20 9 5 0 1 66 14 213
2017 Provides services to public 36 33 20 7 2 0 2 70 9 112
2017 Does not provide services to public 39 32 17 6 4 1 1 72 11 222

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 38 30 22 4 5 0 0 69 9 94
2018 Does not provide services to public 35 36 17 6 5 0 0 72 12 211
2017 Provides services to public 45 33 13 6 3 0 0 78 9 112
2017 Does not provide services to public 31 38 17 10 3 1 0 70 13 222

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 59 25 9 3 3 0 0 84 6 95
2018 Does not provide services to public 51 28 12 6 2 0 0 80 9 210
2017 Provides services to public 52 22 13 9 4 0 0 75 12 112
2017 Does not provide services to public 47 30 15 6 1 0 1 78 8 223

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 69 14 9 2 3 1 1 85 6 95
2018 Does not provide services to public 72 18 6 2 1 1 0 91 3 214

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 72 16 2 4 5 0 0 88 10 95
2018 Does not provide services to public 74 14 6 4 1 0 1 89 5 213
2017 Provides services to public 65 23 3 7 2 0 0 88 9 112
2017 Does not provide services to public 73 12 7 3 4 1 1 87 6 222

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 49 32 12 2 5 0 0 81 7 96
2018 Does not provide services to public 52 33 11 4 1 0 0 85 5 218
2017 Provides services to public 48 33 5 10 4 1 0 81 14 112
2017 Does not provide services to public 54 28 11 4 2 0 0 82 6 223

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 55 20 13 3 7 1 1 76 11 96
2018 Does not provide services to public 48 25 16 5 4 0 0 74 10 218
2017 Provides services to public 49 27 13 7 3 1 0 77 10 112
2017 Does not provide services to public 56 24 10 6 3 0 1 82 9 223

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 47 18 8 1 2 1 22 85 5 95
2018 Does not provide services to public 59 15 5 2 0 1 19 92 2 215
2017 Provides services to public 50 25 3 6 1 1 15 88 8 112
2017 Does not provide services to public 53 17 4 3 2 0 22 89 6 222

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 57 26 11 1 2 0 2 85 4 95
2018 Does not provide services to public 74 15 4 1 1 1 4 94 2 218
2017 Provides services to public 58 29 6 4 2 0 2 88 6 111
2017 Does not provide services to public 68 16 6 2 1 0 6 90 4 223

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 60 23 7 3 6 0 2 85 9 96
2018 Does not provide services to public 59 22 9 6 3 0 1 82 9 218
2017 Provides services to public 61 23 10 4 1 1 1 85 5 112
2017 Does not provide services to public 58 20 10 4 4 1 3 81 9 222

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 47 32 14 4 1 0 2 80 6 96
2018 Does not provide services to public 45 35 12 6 2 0 0 81 7 217
2017 Provides services to public 51 38 6 5 1 0 0 88 6 112
2017 Does not provide services to public 42 37 12 6 1 0 1 80 7 221

Question 63. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 16 35 30 13 6 1 0 51 19 96
2018 Does not provide services to public 18 34 36 8 4 0 0 52 12 218
2017 Provides services to public 11 36 44 7 2 0 0 47 9 112
2017 Does not provide services to public 17 39 34 8 2 0 0 55 10 223

Question 64. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 6 13 51 20 11 0 0 30 19 94
2018 Does not provide services to public 8 18 36 28 10 0 0 38 26 215
2017 Provides services to public 4 14 45 27 10 0 0 37 18 111
2017 Does not provide services to public 4 13 42 27 13 0 0 41 17 223
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 19 37 24 12 9 0 0 19 81 96
2018 Does not provide services to public 24 32 22 9 10 2 1 25 75 217
2017 Provides services to public 21 28 23 15 11 2 0 22 78 112
2017 Does not provide services to public 22 33 22 11 9 3 0 23 77 223

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Demographic
(%)
Total responses
2018 Provides services to public 16 77
2018 Does not provide services to public 16 155
2017 Provides services to public 23 86
2017 Does not provide services to public 12 165

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 Provides services to public 20 77
2018 Does not provide services to public 25 155
2017 Provides services to public 33 86
2017 Does not provide services to public 30 165

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 Provides services to public 25 77
2018 Does not provide services to public 29 155
2017 Provides services to public 33 86
2017 Does not provide services to public 22 165

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2018 Provides services to public 54 77
2018 Does not provide services to public 43 155
2017 Provides services to public 54 86
2017 Does not provide services to public 48 165

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2018 Provides services to public 4 77
2018 Does not provide services to public 4 155
2017 Provides services to public 8 86
2017 Does not provide services to public 5 165

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay

Survey year Demographic
(%)
Total responses
2018 Provides services to public 42 77
2018 Does not provide services to public 29 155

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Demographic
(%)
Total responses
2018 Provides services to public 29 77
2018 Does not provide services to public 37 155
2017 Provides services to public 45 86
2017 Does not provide services to public 41 165

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2018 Provides services to public 8 41 16 8 8 19 73
2018 Does not provide services to public 11 45 18 9 4 13 153
2017 Provides services to public 9 53 4 14 4 17 83
2017 Does not provide services to public 9 54 17 4 3 13 162

Question 70. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 50 50 76
2018 Does not provide services to public 43 57 154

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 56 14 9 7 1 2 10 81 9 93
2018 Does not provide services to public 56 18 9 5 2 1 9 82 8 218

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 23 32 13 19 8 1 3 58 28 77
2018 Does not provide services to public 24 34 15 14 6 2 4 62 22 155
2017 Provides services to public 18 25 16 24 11 5 1 46 37 86
2017 Does not provide services to public 28 27 12 16 12 1 4 58 29 167

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 7 17 21 23 21 2 8 27 49 77
2018 Does not provide services to public 9 24 22 16 21 2 7 36 41 155
2017 Provides services to public 3 10 18 23 31 8 7 15 64 86
2017 Does not provide services to public 8 16 17 17 33 4 6 26 55 167
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