2018 Public Service Employee Survey Results by Theme for Department of Finance Canada by Question 89. Are you a member of a visible minority group?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 40 41 10 4 5 0 0 82 9 82
2018 Non-visible minority 37 47 10 5 1 0 0 84 6 387
2017 Visible minority 42 43 4 5 5 0 0 85 11 90
2017 Non-visible minority 40 47 6 5 2 0 0 87 7 447
2014 Visible minority 34 40 11 11 3 0 0 74 14 85
2014 Non-visible minority 38 45 8 7 2 0 0 83 9 497
2011 Visible minority 27 35 14 14 11 0 0 62 25 93
2011 Non-visible minority 39 42 10 6 4 0 0 80 10 495
2008 Visible minority 34 48 11 5 2 0 0 82 7 89
2008 Non-visible minority 39 38 11 8 3 0 0 78 11 640

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 41 33 14 2 8 1 0 75 11 84
2018 Non-visible minority 42 36 11 7 4 0 0 78 11 388
2017 Visible minority 31 38 10 11 10 0 0 70 20 90
2017 Non-visible minority 37 41 10 7 5 0 0 78 12 444

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 47 34 12 4 4 0 0 81 7 84
2018 Non-visible minority 52 37 8 2 0 0 0 90 2 389
2017 Visible minority 48 43 1 7 1 0 0 91 8 88
2017 Non-visible minority 54 35 7 3 1 0 0 89 4 447
2014 Visible minority 58 33 7 1 1 0 0 91 2 85
2014 Non-visible minority 59 29 9 3 0 0 0 88 3 495
2011 Visible minority 53 29 13 5 0 0 0 82 5 92
2011 Non-visible minority 54 32 9 4 1 0 0 86 5 495

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 47 38 6 4 5 0 0 86 8 84
2018 Non-visible minority 46 40 10 3 1 0 0 86 4 390
2017 Visible minority 47 38 9 3 3 0 0 85 6 89
2017 Non-visible minority 46 42 6 4 2 0 0 88 6 446
2014 Visible minority 40 40 13 6 1 0 0 80 7 85
2014 Non-visible minority 45 39 9 4 3 0 0 84 7 495
2011 Visible minority 34 35 16 10 6 0 0 68 16 93
2011 Non-visible minority 44 40 7 5 3 0 0 84 8 495
2008 Visible minority 37 50 7 6 1 0 0 86 7 90
2008 Non-visible minority 45 39 8 6 2 0 0 84 8 641

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 55 30 12 0 2 1 0 86 2 84
2018 Non-visible minority 54 33 8 3 2 0 0 87 5 390
2017 Visible minority 50 23 18 4 4 0 0 73 9 89
2017 Non-visible minority 54 30 11 4 2 0 0 84 5 445
2014 Visible minority 45 29 16 8 1 0 0 74 10 85
2014 Non-visible minority 48 32 11 6 2 0 0 81 8 497
2011 Visible minority 35 30 13 10 8 4 1 68 18 93
2011 Non-visible minority 43 34 13 6 3 1 0 78 9 495

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 54 33 7 4 2 0 0 87 6 83
2018 Non-visible minority 52 35 7 4 2 0 0 87 6 391
2017 Visible minority 44 34 13 4 4 0 0 78 8 89
2017 Non-visible minority 51 35 7 5 2 0 0 86 6 446
2014 Visible minority 42 33 15 11 0 0 0 74 11 85
2014 Non-visible minority 48 36 10 4 2 0 0 84 6 497
2011 Visible minority 35 32 10 13 9 2 0 68 22 93
2011 Non-visible minority 44 36 11 6 3 1 0 80 9 495
2008 Visible minority 37 37 12 9 4 0 0 74 13 90
2008 Non-visible minority 34 38 15 7 5 0 0 73 12 640

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 49 27 11 5 8 0 0 76 13 84
2018 Non-visible minority 46 26 14 7 3 3 1 75 11 391
2017 Visible minority 37 29 15 10 5 3 0 69 16 89
2017 Non-visible minority 46 26 14 8 4 2 1 73 13 444
2014 Visible minority 36 25 23 8 6 3 0 62 14 85
2014 Non-visible minority 41 27 15 9 5 3 0 71 14 497
2011 Visible minority 29 27 17 7 16 3 0 58 24 93
2011 Non-visible minority 43 29 12 8 7 3 0 73 15 496
2008 Visible minority 37 23 20 8 7 5 0 63 16 90
2008 Non-visible minority 32 27 16 11 9 4 0 62 21 639
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 53 28 9 4 5 1 0 82 9 80
2018 Non-visible minority 58 25 7 4 3 2 0 85 7 387
2017 Visible minority 52 25 4 6 6 6 1 83 12 90
2017 Non-visible minority 58 27 8 5 2 1 0 86 7 446
2014 Visible minority 40 26 14 9 5 2 4 71 15 85
2014 Non-visible minority 50 30 11 5 2 3 1 82 7 497
2011 Visible minority 38 26 11 8 12 4 1 68 20 93
2011 Non-visible minority 52 27 10 6 3 1 1 81 9 496
2008 Visible minority 42 19 14 13 8 3 0 64 21 90
2008 Non-visible minority 45 28 10 7 5 3 1 77 12 641

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 45 41 4 5 5 0 0 86 10 81
2018 Non-visible minority 52 31 8 6 2 0 0 84 8 387
2017 Visible minority 46 33 6 9 6 0 1 79 15 90
2017 Non-visible minority 52 35 6 4 2 0 0 87 6 447
2014 Visible minority 46 30 13 5 5 1 1 78 9 85
2014 Non-visible minority 45 36 10 7 1 1 0 81 9 497
2011 Visible minority 39 32 7 13 7 1 0 72 21 93
2011 Non-visible minority 45 34 9 8 3 0 1 80 11 496
2008 Visible minority 38 32 7 17 6 0 1 70 23 90
2008 Non-visible minority 41 33 10 9 7 1 0 74 16 640

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 45 33 9 5 9 0 0 77 14 81
2018 Non-visible minority 53 28 11 4 3 0 0 81 8 390
2017 Visible minority 55 25 5 13 2 0 1 80 15 89
2017 Non-visible minority 55 32 7 4 2 0 0 87 6 445
2014 Visible minority 45 37 7 7 2 0 1 84 9 85
2014 Non-visible minority 51 32 9 6 2 1 0 83 8 495

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 46 29 14 3 4 5 0 78 6 83
2018 Non-visible minority 49 27 11 4 2 6 1 82 7 391
2017 Visible minority 43 32 12 2 4 6 0 81 7 90
2017 Non-visible minority 48 36 7 3 2 4 0 88 5 447
2014 Visible minority 38 32 15 6 3 7 0 75 9 85
2014 Non-visible minority 49 31 10 2 2 6 0 85 4 497
2011 Visible minority 22 26 17 7 10 18 1 60 20 93
2011 Non-visible minority 39 33 13 5 3 7 1 77 9 494

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 50 34 8 4 4 1 0 84 7 83
2018 Non-visible minority 47 33 10 5 3 1 0 81 9 391
2017 Visible minority 44 32 8 8 5 2 0 78 14 90
2017 Non-visible minority 47 37 9 4 2 1 0 85 6 447
2014 Visible minority 42 37 9 7 3 2 0 81 10 84
2014 Non-visible minority 49 35 9 4 2 1 0 85 6 497
2011 Visible minority 33 31 16 8 10 3 0 66 18 92
2011 Non-visible minority 40 37 11 7 4 1 0 77 11 494
2008 Visible minority 30 30 20 11 7 3 0 62 18 89
2008 Non-visible minority 25 34 18 10 10 2 0 61 20 641

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 35 37 16 7 2 2 0 74 10 83
2018 Non-visible minority 35 36 16 7 3 3 0 73 10 389
2017 Visible minority 36 29 12 9 7 7 0 70 17 90
2017 Non-visible minority 35 43 12 6 2 2 0 80 8 446
2014 Visible minority 27 38 15 8 4 7 1 71 13 85
2014 Non-visible minority 34 39 15 6 2 4 0 76 8 496
2011 Visible minority 26 36 12 11 7 9 0 68 19 93
2011 Non-visible minority 29 45 13 8 2 3 0 76 11 496
2008 Visible minority 18 38 16 9 9 10 0 62 20 90
2008 Non-visible minority 15 36 17 16 9 7 0 55 27 639

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 24 36 16 16 8 0 0 60 24 83
2018 Non-visible minority 21 42 15 15 5 2 0 64 20 392
2017 Visible minority 26 28 14 21 9 2 0 55 31 90
2017 Non-visible minority 24 43 16 12 3 1 0 69 16 446
2014 Visible minority 30 28 16 19 3 3 0 60 23 85
2014 Non-visible minority 21 42 18 14 3 2 0 64 17 496
2011 Visible minority 17 37 12 14 15 5 0 57 31 93
2011 Non-visible minority 17 45 15 16 6 1 0 62 23 496
2008 Visible minority 23 32 13 21 5 7 0 58 28 90
2008 Non-visible minority 16 36 17 19 10 2 0 53 30 641
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 38 27 17 9 9 0 0 65 18 81
2018 Non-visible minority 37 38 11 7 6 0 0 75 14 391
2017 Visible minority 27 43 11 12 6 0 1 70 18 90
2017 Non-visible minority 34 38 13 11 4 0 0 73 14 446
2014 Visible minority 26 38 21 7 7 0 2 65 14 85
2014 Non-visible minority 28 40 14 13 4 0 0 68 17 497
2011 Visible minority 19 33 13 17 15 0 2 54 33 93
2011 Non-visible minority 31 42 13 8 5 0 0 73 14 496

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 30 42 12 11 5 0 0 72 16 83
2018 Non-visible minority 30 49 9 8 4 0 0 79 11 389
2017 Visible minority 35 43 10 9 3 0 0 78 12 90
2017 Non-visible minority 35 45 9 9 2 0 0 80 11 447

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 13 22 18 9 9 20 10 49 25 82
2018 Non-visible minority 16 22 19 10 5 20 7 52 22 387
2017 Visible minority 11 13 22 12 8 24 10 37 30 90
2017 Non-visible minority 14 27 13 11 7 22 7 57 24 447
2014 Visible minority 17 18 16 12 10 18 10 48 29 85
2014 Non-visible minority 14 27 15 13 5 21 5 56 24 497

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 37 40 6 11 5 0 0 78 16 81
2018 Non-visible minority 42 36 9 9 3 1 0 78 13 390
2017 Visible minority 45 37 3 9 3 1 1 84 13 90
2017 Non-visible minority 39 40 8 10 3 0 0 80 13 446
2014 Visible minority 34 35 15 5 7 0 4 72 12 85
2014 Non-visible minority 38 39 12 7 3 1 0 78 10 497
2011 Visible minority 33 33 8 15 9 1 1 68 24 93
2011 Non-visible minority 38 38 11 9 4 0 1 76 13 496
2008 Visible minority 40 31 9 16 4 0 1 72 20 90
2008 Non-visible minority 35 34 10 12 7 1 1 70 19 640

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 25 25 8 0 17 8 16 66 22 12
2018 Non-visible minority 32 34 19 4 1 2 8 73 6 98
2017 Visible minority 18 46 17 0 0 0 18 79 0 11
2017 Non-visible minority 27 36 14 10 2 4 8 72 13 123
2014 Visible minority 29 49 0 15 0 0 7 84 16 14
2014 Non-visible minority 30 36 16 6 1 2 9 73 8 134

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 28 48 11 9 2 0 1 78 11 83
2018 Non-visible minority 28 48 10 10 3 0 1 76 14 392
2017 Visible minority 38 33 11 14 4 0 0 71 18 89
2017 Non-visible minority 35 42 11 9 2 0 0 78 11 446
2014 Visible minority 26 31 18 22 1 0 2 59 23 84
2014 Non-visible minority 25 41 18 12 3 0 1 67 15 496
2011 Visible minority 22 30 16 16 11 1 4 55 29 93
2011 Non-visible minority 29 35 17 11 5 0 2 66 17 496
2008 Visible minority 30 39 13 9 5 2 1 72 14 90
2008 Non-visible minority 32 39 15 8 4 0 2 73 12 640

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 44 39 11 2 4 0 0 83 6 82
2018 Non-visible minority 53 37 5 3 1 0 0 90 5 390
2017 Visible minority 45 39 5 7 3 0 0 84 10 90
2017 Non-visible minority 52 35 6 5 2 0 0 87 7 446
2014 Visible minority 46 33 12 6 4 0 0 79 10 85
2014 Non-visible minority 51 35 7 5 2 0 0 86 7 497
2011 Visible minority 34 33 9 12 10 1 0 68 22 93
2011 Non-visible minority 49 38 7 3 3 0 0 87 6 493
2008 Visible minority 40 39 9 7 5 0 0 80 12 90
2008 Non-visible minority 44 38 10 6 2 0 0 82 8 641

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 46 36 7 7 4 0 0 82 11 82
2018 Non-visible minority 56 36 5 2 1 0 0 91 3 386
2017 Visible minority 41 46 7 4 1 0 0 88 6 90
2017 Non-visible minority 55 35 4 3 3 0 0 91 6 445
2014 Visible minority 51 31 11 5 3 0 0 82 8 85
2014 Non-visible minority 53 36 7 4 1 0 0 88 5 496
2011 Visible minority 36 39 2 15 8 0 0 75 23 93
2011 Non-visible minority 53 36 5 4 2 0 0 89 6 495
2008 Visible minority 45 42 6 5 2 0 0 87 7 90
2008 Non-visible minority 48 40 6 3 2 0 0 89 5 641

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 34 34 15 8 9 0 0 68 18 84
2018 Non-visible minority 31 39 14 10 5 2 0 71 15 390
2017 Visible minority 41 21 10 16 11 2 0 63 27 89
2017 Non-visible minority 34 38 12 10 3 3 0 74 13 443
2014 Visible minority 26 32 13 15 9 3 2 61 25 85
2014 Non-visible minority 28 36 14 14 5 3 0 66 19 497
2011 Visible minority 16 31 19 11 16 5 1 50 29 93
2011 Non-visible minority 22 36 20 14 7 1 0 59 21 496
2008 Visible minority 35 28 12 13 11 1 0 63 24 90
2008 Non-visible minority 27 37 17 10 6 2 1 66 16 640

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 32 27 11 14 13 2 0 61 28 84
2018 Non-visible minority 32 28 13 12 10 4 2 64 23 391
2017 Visible minority 30 27 13 14 15 1 0 57 29 89
2017 Non-visible minority 32 31 10 13 10 2 2 65 24 445
2014 Visible minority 20 27 16 11 20 4 2 50 33 84
2014 Non-visible minority 28 28 13 14 13 2 2 58 28 497
2011 Visible minority 15 26 17 13 24 2 2 43 39 93
2011 Non-visible minority 27 32 11 13 13 2 2 61 27 496
2008 Visible minority 18 31 19 12 19 1 0 49 32 90
2008 Non-visible minority 23 34 13 13 13 3 2 60 27 638

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 39 35 17 7 2 0 0 74 10 84
2018 Non-visible minority 36 45 9 7 2 0 0 81 9 392
2017 Visible minority 38 36 15 8 4 0 0 73 12 89
2017 Non-visible minority 41 40 9 7 3 0 0 81 10 446
2014 Visible minority 31 43 12 6 5 2 1 77 11 85
2014 Non-visible minority 33 46 9 10 2 0 0 79 12 497
2011 Visible minority 22 38 12 20 6 1 1 62 26 90
2011 Non-visible minority 35 44 9 8 3 0 0 80 11 495

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 38 27 17 10 8 0 0 65 18 84
2018 Non-visible minority 36 39 13 7 4 0 1 76 11 390
2017 Visible minority 35 34 13 8 9 1 0 70 17 89
2017 Non-visible minority 39 38 11 9 3 0 0 78 12 447
2014 Visible minority 33 37 12 9 7 1 2 72 16 85
2014 Non-visible minority 35 39 14 8 2 0 0 75 10 497

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 38 37 13 7 4 0 0 76 11 84
2018 Non-visible minority 35 42 12 6 3 1 1 79 9 391
2017 Visible minority 34 44 11 6 4 1 1 79 10 89
2017 Non-visible minority 39 42 9 8 2 0 1 82 10 447
2014 Visible minority 35 36 13 7 6 0 4 73 13 84
2014 Non-visible minority 39 40 11 7 1 1 1 80 8 497
2011 Visible minority 29 36 16 10 5 3 1 68 16 93
2011 Non-visible minority 42 38 12 5 2 0 2 81 7 496

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 32 30 24 6 5 4 0 64 11 84
2018 Non-visible minority 28 42 18 6 3 2 0 72 9 393
2017 Visible minority 24 33 19 14 7 2 0 59 21 89
2017 Non-visible minority 27 44 16 7 2 4 0 74 9 444

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 43 43 6 6 2 0 0 85 9 83
2018 Non-visible minority 39 37 11 9 4 1 0 77 12 391
2017 Visible minority 42 33 8 6 10 1 0 76 16 89
2017 Non-visible minority 40 35 10 9 5 0 0 76 14 443
2014 Visible minority 41 28 9 8 10 0 3 71 19 85
2014 Non-visible minority 36 35 13 10 6 0 0 72 15 497
2011 Visible minority 27 38 8 14 10 1 2 67 25 93
2011 Non-visible minority 35 36 10 11 7 0 1 72 18 496

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 34 37 18 6 5 0 0 71 11 84
2018 Non-visible minority 25 36 22 11 5 0 0 62 16 392
2017 Visible minority 28 47 10 10 5 0 0 75 15 90
2017 Non-visible minority 24 39 23 9 5 0 0 63 14 446
2014 Visible minority 34 39 16 2 8 0 0 73 11 85
2014 Non-visible minority 26 36 21 9 7 0 0 63 16 497
2011 Visible minority 22 48 21 3 6 0 0 70 10 93
2011 Non-visible minority 26 37 18 10 7 0 1 64 18 496
2008 Visible minority 28 47 17 7 1 1 0 75 8 90
2008 Non-visible minority 21 41 20 10 8 0 0 62 18 640

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Visible minority 34 32 34 84
2018 Non-visible minority 31 33 36 392
2017 Visible minority 28 32 40 90
2017 Non-visible minority 32 34 34 446
2014 Visible minority 43 34 23 85
2014 Non-visible minority 34 35 31 496
2011 Visible minority 48 20 31 93
2011 Non-visible minority 35 33 31 496

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Visible minority 7 27 34 14 10 7 29
2018 Non-visible minority 10 36 37 7 6 5 121
2017 Visible minority 4 7 63 13 4 8 25
2017 Non-visible minority 12 34 45 5 1 3 140
2014 Visible minority 3 29 49 13 9999 5 37
2014 Non-visible minority 9 30 47 10 9999 4 169
2011 Visible minority 11 27 42 16 9999 5 45
2011 Non-visible minority 11 29 42 12 9999 5 176
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 50 41 2 2 4 0 0 92 6 84
2018 Non-visible minority 54 39 5 1 1 0 0 93 2 391
2017 Visible minority 48 39 8 3 2 0 0 87 6 90
2017 Non-visible minority 47 39 7 5 2 0 0 87 6 447
2014 Visible minority 49 44 5 2 0 0 0 93 2 85
2014 Non-visible minority 48 38 9 3 1 0 1 87 4 497
2011 Visible minority 36 39 10 7 5 1 2 77 12 93
2011 Non-visible minority 46 40 10 3 1 0 0 85 5 496
2008 Visible minority 50 36 7 5 2 0 0 86 7 90
2008 Non-visible minority 44 38 10 5 3 0 0 82 8 641

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 34 36 14 11 5 0 0 70 16 84
2018 Non-visible minority 33 42 15 7 1 1 0 76 9 392
2017 Visible minority 32 41 9 13 3 2 0 75 16 88
2017 Non-visible minority 30 47 14 8 1 1 0 78 8 447
2014 Visible minority 48 28 12 9 1 2 0 78 10 85
2014 Non-visible minority 28 46 15 7 2 2 0 76 9 496
2011 Visible minority 34 36 20 7 1 2 0 71 8 93
2011 Non-visible minority 28 45 15 7 2 2 0 75 10 496

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 10 17 49 20 3 0 1 24 26 84
2018 Non-visible minority 8 23 41 21 6 1 1 27 31 391
2017 Visible minority 7 22 33 20 12 1 5 33 31 90
2017 Non-visible minority 5 22 44 19 9 0 1 28 28 445
2014 Visible minority 4 18 40 27 10 2 0 37 22 85
2014 Non-visible minority 5 20 46 20 8 0 0 29 25 496
2011 Visible minority 10 23 37 19 5 2 5 25 35 92
2011 Non-visible minority 8 21 42 19 8 1 1 28 30 495
2008 Visible minority 16 25 36 14 6 1 2 20 43 89
2008 Non-visible minority 12 26 38 17 4 1 1 22 39 641

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 5 13 13 42 24 0 2 68 19 84
2018 Non-visible minority 3 9 23 39 22 2 1 63 13 389
2017 Visible minority 2 11 16 34 27 4 6 68 15 88
2017 Non-visible minority 5 10 22 34 28 0 2 63 14 445
2014 Visible minority 4 13 14 39 24 4 2 67 18 84
2014 Non-visible minority 2 11 22 41 21 1 2 64 13 495
2011 Visible minority 3 8 21 29 25 4 10 62 14 93
2011 Non-visible minority 4 7 17 45 23 1 3 71 11 495
2008 Visible minority 8 18 31 24 8 6 7 36 29 89
2008 Non-visible minority 10 18 24 27 16 2 3 45 29 638

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 7 16 34 26 11 3 2 39 24 84
2018 Non-visible minority 8 17 35 26 12 1 2 38 25 391
2017 Visible minority 6 15 35 21 20 0 3 43 21 88
2017 Non-visible minority 8 18 37 22 13 1 1 36 26 444
2014 Visible minority 7 23 32 20 14 2 2 35 32 85
2014 Non-visible minority 11 23 34 21 7 2 1 30 36 496
2011 Visible minority 17 29 27 12 6 1 8 20 50 92
2011 Non-visible minority 15 19 34 20 10 0 3 30 35 494
2008 Visible minority 21 15 34 21 4 2 3 27 38 90
2008 Non-visible minority 18 22 31 18 7 1 2 26 42 639

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 5 19 36 30 11 0 0 41 23 83
2018 Non-visible minority 5 18 41 25 9 1 1 34 23 389
2017 Visible minority 7 21 20 29 22 0 0 52 28 88
2017 Non-visible minority 8 17 39 27 9 0 1 36 25 446
2014 Visible minority 4 16 32 23 22 1 2 46 20 85
2014 Non-visible minority 5 22 41 21 9 1 1 31 27 497
2011 Visible minority 11 17 40 16 8 1 6 27 30 91
2011 Non-visible minority 7 22 39 21 9 0 2 30 30 493
2008 Visible minority 5 20 27 37 10 1 0 48 25 89
2008 Non-visible minority 7 24 36 22 7 1 2 30 32 640

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 12 13 26 28 19 1 0 48 26 84
2018 Non-visible minority 7 21 30 26 11 2 3 39 29 388
2017 Visible minority 11 17 17 28 22 0 6 53 29 87
2017 Non-visible minority 9 21 31 23 13 1 2 37 31 447
2014 Visible minority 11 18 26 23 17 1 5 42 30 85
2014 Non-visible minority 9 20 34 22 11 1 2 34 30 496
2011 Visible minority 12 18 30 15 12 2 10 31 35 92
2011 Non-visible minority 11 20 31 23 10 2 3 35 32 493
2008 Visible minority 14 18 26 23 11 4 5 37 35 89
2008 Non-visible minority 13 20 27 22 13 2 3 37 34 638

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 11 15 21 24 24 1 3 51 27 82
2018 Non-visible minority 5 15 30 32 13 3 2 47 21 388
2017 Visible minority 9 22 15 22 24 2 4 50 34 87
2017 Non-visible minority 7 14 29 27 17 3 3 46 23 446
2014 Visible minority 5 12 23 34 18 4 5 57 18 84
2014 Non-visible minority 4 11 28 35 17 2 2 55 16 496
2011 Visible minority 7 10 21 35 16 0 12 57 20 93
2011 Non-visible minority 5 12 29 29 20 3 2 51 18 493
2008 Visible minority 17 22 20 19 11 4 8 35 43 88
2008 Non-visible minority 16 19 28 21 10 3 4 33 37 639

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 5 13 37 27 13 2 2 42 19 83
2018 Non-visible minority 6 15 40 26 10 1 1 37 22 391
2017 Visible minority 8 15 22 30 18 1 5 52 24 89
2017 Non-visible minority 7 16 33 30 11 1 2 42 24 445
2014 Visible minority 5 20 22 30 14 5 5 48 27 85
2014 Non-visible minority 6 17 36 25 9 4 2 36 25 494

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 53 29 7 4 7 0 0 82 11 84
2018 Non-visible minority 53 27 8 7 4 1 0 80 11 389
2017 Visible minority 41 34 9 8 7 2 0 76 15 90
2017 Non-visible minority 54 27 8 7 3 0 0 81 10 447
2014 Visible minority 44 27 7 12 9 1 0 72 21 85
2014 Non-visible minority 52 31 7 7 3 0 0 83 10 497

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 69 24 2 2 2 0 0 93 5 83
2018 Non-visible minority 64 25 5 3 2 1 0 90 5 389
2017 Visible minority 53 29 3 11 4 0 0 82 15 90
2017 Non-visible minority 64 28 3 4 2 0 0 91 6 446
2014 Visible minority 55 33 5 6 1 0 0 89 7 85
2014 Non-visible minority 65 29 4 2 0 0 0 94 2 496

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 53 31 10 2 3 0 0 85 6 84
2018 Non-visible minority 53 33 8 4 2 0 0 87 5 390

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 38 36 11 8 5 2 0 76 13 84
2018 Non-visible minority 38 39 13 3 2 5 1 81 5 392
2017 Visible minority 41 31 11 9 8 0 0 72 17 89
2017 Non-visible minority 38 38 13 4 1 5 0 80 6 443
2014 Visible minority 38 29 8 10 7 7 0 73 18 85
2014 Non-visible minority 43 32 12 4 1 8 0 82 5 497

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 43 27 15 10 5 1 0 70 15 83
2018 Non-visible minority 39 41 10 6 2 2 0 82 8 391
2017 Visible minority 29 38 12 12 7 1 0 68 20 89
2017 Non-visible minority 37 44 9 6 2 2 0 82 8 446
2014 Visible minority 37 31 15 10 5 2 0 69 15 85
2014 Non-visible minority 42 37 11 5 2 3 0 81 7 497
2011 Visible minority 27 35 13 12 10 3 0 64 23 93
2011 Non-visible minority 34 40 13 8 3 2 0 75 12 496

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 54 35 5 3 2 0 0 89 6 84
2018 Non-visible minority 61 29 6 3 1 0 0 90 4 387
2017 Visible minority 44 37 8 8 3 0 0 81 11 89
2017 Non-visible minority 57 34 5 3 1 0 0 91 4 445
2014 Visible minority 46 34 11 7 1 0 0 80 9 85
2014 Non-visible minority 57 33 7 2 1 0 0 90 3 497
2011 Visible minority 42 32 11 10 4 1 0 75 14 93
2011 Non-visible minority 50 37 9 2 2 0 0 87 4 495
2008 Visible minority 43 35 13 7 2 0 0 77 9 90
2008 Non-visible minority 40 36 13 6 4 0 0 77 10 641

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 28 28 13 7 6 13 6 68 16 84
2018 Non-visible minority 30 30 12 10 4 8 6 70 16 388
2017 Visible minority 28 30 12 10 8 8 3 66 20 90
2017 Non-visible minority 33 30 12 8 3 6 9 74 13 447
2014 Visible minority 39 17 14 8 7 8 6 66 18 85
2014 Non-visible minority 35 31 12 5 2 6 9 77 9 497

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 41 36 8 7 4 4 0 80 11 84
2018 Non-visible minority 45 36 8 6 2 2 1 83 9 391
2017 Visible minority 43 35 12 4 5 1 0 79 9 88
2017 Non-visible minority 47 36 9 5 2 1 0 84 7 446
2014 Visible minority 45 31 8 7 3 4 2 80 11 85
2014 Non-visible minority 49 32 7 6 2 3 1 85 8 497
2011 Visible minority 40 33 10 9 3 4 1 77 13 93
2011 Non-visible minority 44 34 11 5 2 4 1 81 7 496
2008 Visible minority 35 29 13 9 6 8 1 70 17 89
2008 Non-visible minority 31 35 10 10 7 4 2 71 18 640

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 39 37 13 7 3 0 0 76 11 84
2018 Non-visible minority 41 38 16 2 2 1 0 80 4 392

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 22 27 12 11 12 12 4 58 28 82
2018 Non-visible minority 20 24 17 12 10 14 3 53 26 392
2017 Visible minority 16 19 16 13 18 16 1 42 38 88
2017 Non-visible minority 16 21 15 12 13 17 6 48 33 447
2014 Visible minority 13 13 16 14 20 19 5 34 44 85
2014 Non-visible minority 15 21 15 14 13 18 4 46 34 497
2011 Visible minority 10 11 14 17 27 20 2 26 56 93
2011 Non-visible minority 13 17 16 14 13 20 7 41 37 494

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 10 90 83
2018 Non-visible minority 7 93 394

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 16 10 16 1 8 37 11 52 18 84
2018 Non-visible minority 16 14 13 3 4 41 9 60 15 390
2017 Visible minority 14 10 17 6 7 36 10 45 24 90
2017 Non-visible minority 14 18 15 5 4 36 10 58 16 447
2014 Visible minority 21 6 15 7 4 37 10 51 20 85
2014 Non-visible minority 15 12 15 4 2 42 10 57 12 497

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 33 31 17 2 6 9 1 72 9 84
2018 Non-visible minority 31 31 17 4 3 15 0 73 8 389
2017 Visible minority 30 22 16 7 4 20 0 65 15 90
2017 Non-visible minority 27 35 13 5 2 14 3 75 9 446
2014 Visible minority 35 15 21 5 4 20 1 63 10 85
2014 Non-visible minority 29 30 17 5 1 16 2 71 7 497
2011 Visible minority 20 34 15 6 3 21 0 69 12 93
2011 Non-visible minority 31 35 16 2 2 14 1 77 5 495

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 19 13 16 2 2 38 10 61 9 83
2018 Non-visible minority 17 15 15 2 2 41 8 62 8 393
2017 Visible minority 11 12 18 3 3 41 12 49 13 90
2017 Non-visible minority 14 15 14 3 1 43 10 62 8 445
2014 Visible minority 15 6 15 5 5 45 9 46 20 85
2014 Non-visible minority 15 11 15 2 1 48 8 59 7 497

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 31 29 15 6 4 14 1 71 11 83
2018 Non-visible minority 32 31 16 1 2 16 1 76 4 392
2017 Visible minority 26 27 15 4 4 21 3 70 11 90
2017 Non-visible minority 28 34 12 4 1 18 3 78 6 446
2014 Visible minority 30 15 21 3 6 22 2 60 12 85
2014 Non-visible minority 32 26 17 2 1 20 2 74 4 497
2011 Visible minority 25 16 21 5 4 28 0 57 14 93
2011 Non-visible minority 36 33 12 1 1 16 0 83 3 496
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 57 20 15 3 5 0 0 77 8 80
2018 Non-visible minority 63 23 7 3 3 1 0 87 6 389
2017 Visible minority 55 26 5 4 6 2 1 84 11 89
2017 Non-visible minority 59 27 7 3 3 1 0 87 6 447

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 40 32 22 1 0 5 0 76 1 83
2018 Non-visible minority 29 48 12 5 3 3 0 79 8 390
2017 Visible minority 28 39 13 10 5 4 1 70 16 89
2017 Non-visible minority 25 47 17 6 3 3 0 74 9 447

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 29 39 16 10 5 2 0 69 15 83
2018 Non-visible minority 25 42 17 9 4 2 0 69 13 392
2017 Visible minority 24 34 17 10 12 2 1 61 22 90
2017 Non-visible minority 22 45 17 11 4 2 0 67 16 447

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 35 21 19 10 14 0 1 57 24 81
2018 Non-visible minority 22 30 25 13 10 0 1 52 23 393
2017 Visible minority 25 26 22 12 9 2 3 55 22 90
2017 Non-visible minority 28 26 22 10 12 1 0 55 22 446

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 15 33 27 12 11 0 1 49 24 82
2018 Non-visible minority 9 27 37 18 8 0 1 37 26 392
2017 Visible minority 9 34 26 19 10 0 3 44 30 90
2017 Non-visible minority 12 28 32 17 11 0 1 40 28 446

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 23 31 26 15 5 0 0 54 20 81
2018 Non-visible minority 14 32 34 14 6 1 1 46 20 389
2017 Visible minority 16 37 23 14 6 1 2 55 21 87
2017 Non-visible minority 16 34 26 13 8 0 1 51 22 446

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 23 31 20 14 10 1 1 55 24 81
2018 Non-visible minority 21 28 29 14 7 1 1 49 21 390
2017 Visible minority 25 27 20 13 11 1 2 54 24 89
2017 Non-visible minority 22 24 27 18 8 0 1 47 26 447

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 29 41 11 8 6 0 5 73 14 81
2018 Non-visible minority 25 33 23 11 5 1 2 60 16 387
2017 Visible minority 29 29 16 10 9 0 7 63 20 90
2017 Non-visible minority 24 32 22 9 7 0 5 59 18 447

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 31 32 23 8 6 0 1 63 14 81
2018 Non-visible minority 21 31 28 11 9 0 1 52 20 389
2017 Visible minority 26 27 24 10 10 0 2 55 21 90
2017 Non-visible minority 23 26 30 13 9 0 0 49 21 445

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 23 40 27 4 7 0 0 63 11 84
2018 Non-visible minority 27 37 22 9 3 1 1 65 12 389
2017 Visible minority 26 40 19 5 7 0 2 68 13 90
2017 Non-visible minority 31 39 18 8 3 0 0 71 11 445

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 14 45 23 15 2 0 1 60 17 84
2018 Non-visible minority 19 40 24 12 4 1 1 60 16 386
2017 Visible minority 23 41 17 11 5 0 2 66 17 89
2017 Non-visible minority 26 33 26 11 3 0 1 60 14 445

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 23 35 21 17 5 0 0 58 22 84
2018 Non-visible minority 25 34 26 9 5 1 1 59 15 390
2017 Visible minority 19 37 21 13 7 0 2 58 21 90
2017 Non-visible minority 30 36 21 8 5 0 0 66 13 445

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 28 37 23 10 1 0 1 66 11 84
2018 Non-visible minority 26 37 23 9 3 1 1 64 12 388
2017 Visible minority 33 34 18 8 4 0 3 69 13 90
2017 Non-visible minority 33 35 21 7 2 0 1 69 9 441

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 66 22 6 2 2 0 1 89 5 84
2018 Non-visible minority 57 26 8 4 4 1 2 85 7 389
2017 Visible minority 64 25 6 1 1 1 2 92 2 90
2017 Non-visible minority 65 19 9 4 2 0 0 85 6 447

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 75 20 2 0 0 0 2 98 0 84
2018 Non-visible minority 75 14 2 2 2 1 5 95 3 389

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 75 11 5 5 2 0 2 88 7 84
2018 Non-visible minority 78 12 3 1 2 1 2 94 4 389
2017 Visible minority 68 15 6 5 2 0 2 86 8 90
2017 Non-visible minority 82 9 4 1 1 0 2 93 3 447

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 69 18 8 4 0 0 1 88 4 84
2018 Non-visible minority 62 24 9 3 1 0 1 87 4 388
2017 Visible minority 63 16 12 7 0 0 2 81 7 90
2017 Non-visible minority 64 22 9 2 1 0 1 87 4 445

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 65 15 10 6 5 0 0 80 11 84
2018 Non-visible minority 57 22 11 5 5 0 1 79 9 389
2017 Visible minority 52 19 12 8 5 2 2 74 13 89
2017 Non-visible minority 69 16 8 4 2 0 1 85 6 446

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 61 7 6 0 3 0 23 89 3 83
2018 Non-visible minority 53 12 6 2 0 0 27 89 3 385
2017 Visible minority 59 6 7 0 0 0 28 90 0 90
2017 Non-visible minority 59 11 5 1 0 0 23 92 2 446

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 63 27 5 0 0 0 5 95 0 82
2018 Non-visible minority 65 22 7 2 1 0 3 90 3 387
2017 Visible minority 66 17 7 0 1 0 9 91 1 90
2017 Non-visible minority 71 19 4 1 1 0 4 94 2 447

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 80 10 1 4 1 0 5 94 5 84
2018 Non-visible minority 84 9 2 1 2 0 2 95 3 387
2017 Visible minority 74 15 3 4 0 2 3 94 4 90
2017 Non-visible minority 85 7 3 1 1 0 3 95 2 447

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 56 29 11 2 1 0 1 86 4 83
2018 Non-visible minority 50 27 15 4 3 0 2 78 7 387
2017 Visible minority 50 34 9 2 2 0 2 86 4 90
2017 Non-visible minority 56 28 10 3 2 0 1 85 5 447

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 16 37 29 12 6 0 0 53 18 84
2018 Non-visible minority 10 35 39 13 2 0 0 46 15 394
2017 Visible minority 11 34 36 9 6 0 3 47 16 90
2017 Non-visible minority 10 30 41 13 5 0 0 40 18 447

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 4 18 39 30 9 0 0 39 22 83
2018 Non-visible minority 7 15 46 23 9 0 1 31 22 391
2017 Visible minority 9 16 36 32 6 0 1 39 25 90
2017 Non-visible minority 7 17 40 25 11 0 0 36 24 447
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 38 23 19 8 11 0 0 38 62 83
2018 Non-visible minority 25 28 24 10 9 3 1 26 74 393
2017 Visible minority 29 20 18 11 15 4 2 31 69 90
2017 Non-visible minority 26 23 22 14 10 5 1 28 72 446

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 18 51
2018 Non-visible minority 18 277
2017 Visible minority 13 58
2017 Non-visible minority 20 302

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 56 51
2018 Non-visible minority 44 277
2017 Visible minority 50 58
2017 Non-visible minority 42 302

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 16 51
2018 Non-visible minority 17 277
2017 Visible minority 18 58
2017 Non-visible minority 15 302

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 26 51
2018 Non-visible minority 28 277
2017 Visible minority 24 58
2017 Non-visible minority 30 302

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Visible minority 8 51
2018 Non-visible minority 11 277
2017 Visible minority 8 58
2017 Non-visible minority 11 302

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Visible minority 39 51
2018 Non-visible minority 42 277

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Visible minority 31 51
2018 Non-visible minority 37 277
2017 Visible minority 34 58
2017 Non-visible minority 43 302

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Visible minority 6 48 12 16 6 12 50
2018 Non-visible minority 5 43 21 14 4 14 272
2017 Visible minority 9 56 19 10 0 5 52
2017 Non-visible minority 7 48 23 10 5 7 296

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Visible minority 28 72 51
2018 Non-visible minority 32 68 276

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 47 18 11 6 6 2 10 74 14 83
2018 Non-visible minority 44 18 14 10 6 1 6 67 17 390

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 20 32 8 16 18 0 6 56 36 50
2018 Non-visible minority 14 29 16 19 14 1 8 46 36 279
2017 Visible minority 22 31 10 19 8 2 9 59 30 58
2017 Non-visible minority 16 29 17 15 13 2 8 50 31 303

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Visible minority 4 12 13 16 47 2 6 17 68 51
2018 Non-visible minority 2 11 13 22 41 3 9 14 71 279
2017 Visible minority 6 12 12 18 40 2 10 20 66 58
2017 Non-visible minority 3 10 16 19 41 2 9 15 68 303
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