2018 Public Service Employee Survey Results by Theme for Department of Finance Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 44 8 5 3 0 0 84 8 38
2018 Does not provide services to public 37 46 10 5 2 0 0 83 7 437
2017 Provides services to public 51 31 5 10 3 0 0 82 14 60
2017 Does not provide services to public 39 48 6 4 3 0 0 87 7 479
2014 Provides services to public 36 50 4 5 5 0 0 85 11 70
2014 Does not provide services to public 38 44 9 8 1 0 0 82 9 515
2011 Provides services to public 49 37 7 5 3 0 0 86 8 61
2011 Does not provide services to public 35 41 11 7 5 0 0 76 13 528
2008 Provides services to public 44 34 12 5 5 0 0 78 10 134
2008 Does not provide services to public 37 41 11 8 3 0 0 78 11 598

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 24 13 3 8 0 0 76 11 37
2018 Does not provide services to public 41 36 11 7 5 0 0 77 12 441
2017 Provides services to public 47 30 2 16 5 0 0 77 21 60
2017 Does not provide services to public 34 42 11 6 6 0 0 76 13 476

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 65 29 3 3 0 0 0 94 3 37
2018 Does not provide services to public 50 38 9 2 1 0 0 88 3 442
2017 Provides services to public 61 28 5 5 2 0 0 89 7 59
2017 Does not provide services to public 52 37 7 4 1 0 0 89 4 478
2014 Provides services to public 61 30 3 5 0 0 0 92 5 70
2014 Does not provide services to public 59 29 10 2 0 0 0 88 2 513
2011 Provides services to public 65 31 5 0 0 0 0 95 0 61
2011 Does not provide services to public 53 31 10 5 1 0 0 84 6 527

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 39 5 5 0 0 0 89 5 38
2018 Does not provide services to public 46 40 9 3 2 0 0 86 5 442
2017 Provides services to public 45 38 10 7 0 0 0 83 7 59
2017 Does not provide services to public 46 41 7 4 2 0 0 87 6 479
2014 Provides services to public 41 44 6 5 4 0 0 85 10 70
2014 Does not provide services to public 45 38 10 4 2 0 0 84 6 513
2011 Provides services to public 51 40 3 5 2 0 0 90 6 61
2011 Does not provide services to public 42 39 9 6 4 0 0 81 10 528
2008 Provides services to public 46 35 9 8 2 0 0 81 10 135
2008 Does not provide services to public 43 42 8 6 1 0 0 85 7 599

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 35 13 0 3 0 0 84 3 37
2018 Does not provide services to public 54 32 8 3 2 0 0 86 6 443
2017 Provides services to public 46 34 12 5 4 0 0 80 9 60
2017 Does not provide services to public 54 28 12 4 2 0 0 83 6 477
2014 Provides services to public 44 37 10 10 0 0 0 80 10 70
2014 Does not provide services to public 48 31 12 6 2 0 0 80 8 515
2011 Provides services to public 39 34 19 3 3 2 0 74 7 60
2011 Does not provide services to public 42 33 12 7 4 1 0 76 11 529

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 40 10 3 3 0 0 85 5 38
2018 Does not provide services to public 52 34 7 4 2 0 0 86 6 442
2017 Provides services to public 42 40 8 7 4 0 0 82 10 60
2017 Does not provide services to public 50 35 8 4 2 0 0 85 6 478
2014 Provides services to public 45 41 6 7 1 0 0 86 8 70
2014 Does not provide services to public 48 34 11 5 2 0 0 82 7 515
2011 Provides services to public 40 36 15 2 5 2 0 78 6 61
2011 Does not provide services to public 43 35 10 7 4 1 0 78 11 528
2008 Provides services to public 34 37 16 8 5 1 0 71 13 135
2008 Does not provide services to public 35 38 14 8 5 0 0 74 12 598

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 34 24 2 10 0 0 64 12 37
2018 Does not provide services to public 47 26 12 8 4 3 1 75 12 444
2017 Provides services to public 40 29 14 8 6 3 0 72 14 59
2017 Does not provide services to public 45 26 14 9 4 2 1 72 13 477
2014 Provides services to public 35 31 15 7 11 1 0 66 19 70
2014 Does not provide services to public 41 26 16 9 5 3 0 70 14 515
2011 Provides services to public 40 18 17 10 10 4 2 61 21 61
2011 Does not provide services to public 40 30 12 7 8 3 0 72 16 529
2008 Provides services to public 31 27 13 14 9 7 0 62 24 135
2008 Does not provide services to public 34 27 18 10 9 3 0 62 19 597
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 27 7 3 3 3 0 87 6 37
2018 Does not provide services to public 57 25 7 4 4 2 0 84 8 436
2017 Provides services to public 62 18 8 7 4 1 0 81 11 60
2017 Does not provide services to public 56 28 7 4 3 2 1 85 7 479
2014 Provides services to public 42 28 13 6 6 3 3 75 12 70
2014 Does not provide services to public 49 29 11 5 2 3 1 81 7 515
2011 Provides services to public 50 31 11 6 2 0 0 82 8 61
2011 Does not provide services to public 50 27 10 6 5 2 1 79 11 529
2008 Provides services to public 41 26 13 9 5 4 1 71 15 135
2008 Does not provide services to public 46 28 10 7 5 3 1 77 13 599

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 33 10 8 0 0 0 82 8 37
2018 Does not provide services to public 51 33 7 6 3 0 0 84 8 437
2017 Provides services to public 55 28 8 5 2 0 2 85 7 60
2017 Does not provide services to public 50 36 6 5 3 0 0 86 8 480
2014 Provides services to public 45 29 6 14 3 1 1 77 18 70
2014 Does not provide services to public 45 36 11 6 2 1 0 82 7 515
2011 Provides services to public 46 32 10 11 0 0 2 79 11 61
2011 Does not provide services to public 44 34 8 9 4 0 0 79 13 529
2008 Provides services to public 37 30 12 12 7 1 1 68 20 134
2008 Does not provide services to public 41 33 9 9 7 1 0 75 16 599

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 36 10 0 0 0 0 90 0 37
2018 Does not provide services to public 51 28 11 5 5 0 0 79 10 440
2017 Provides services to public 64 26 2 5 4 0 0 90 9 59
2017 Does not provide services to public 53 31 7 6 2 0 0 85 8 478
2014 Provides services to public 51 26 11 8 1 0 1 79 10 69
2014 Does not provide services to public 50 33 8 6 2 1 0 84 8 514

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 40 17 3 5 6 0 74 9 37
2018 Does not provide services to public 50 27 11 3 3 6 0 82 7 443
2017 Provides services to public 39 35 9 3 4 10 0 82 8 60
2017 Does not provide services to public 49 35 8 3 2 4 0 87 5 480
2014 Provides services to public 38 35 8 6 1 10 1 83 8 70
2014 Does not provide services to public 48 31 11 2 2 6 0 84 4 515
2011 Provides services to public 33 37 15 5 3 7 0 75 8 61
2011 Does not provide services to public 36 31 13 6 4 9 1 75 11 527

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 40 11 12 8 0 0 69 20 37
2018 Does not provide services to public 48 32 10 5 4 1 0 82 8 443
2017 Provides services to public 35 41 10 5 6 3 0 79 11 60
2017 Does not provide services to public 48 36 9 4 2 1 0 84 6 480
2014 Provides services to public 41 30 11 13 1 2 1 74 15 70
2014 Does not provide services to public 49 36 9 3 2 1 0 85 5 514
2011 Provides services to public 28 36 19 12 5 2 0 64 17 61
2011 Does not provide services to public 40 36 11 7 5 1 0 77 12 526
2008 Provides services to public 24 31 24 10 6 4 1 58 17 135
2008 Does not provide services to public 26 34 17 10 10 2 0 62 20 598

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 50 17 6 11 0 0 67 16 37
2018 Does not provide services to public 36 35 15 7 3 3 0 73 11 441
2017 Provides services to public 29 36 13 9 6 5 2 70 16 60
2017 Does not provide services to public 36 42 12 6 3 2 0 79 9 479
2014 Provides services to public 28 37 15 10 4 3 1 69 15 70
2014 Does not provide services to public 34 39 15 6 2 4 0 76 8 514
2011 Provides services to public 15 44 16 15 5 6 0 62 21 61
2011 Does not provide services to public 30 43 13 8 3 4 0 76 11 529
2008 Provides services to public 13 33 15 20 9 10 0 51 32 135
2008 Does not provide services to public 16 37 17 14 9 7 0 57 24 597

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 27 14 18 16 0 0 52 34 37
2018 Does not provide services to public 21 42 15 15 5 2 0 64 21 444
2017 Provides services to public 24 31 21 16 6 2 0 56 22 59
2017 Does not provide services to public 25 41 15 14 4 1 0 67 18 480
2014 Provides services to public 27 36 18 16 0 3 0 65 16 70
2014 Does not provide services to public 22 40 18 14 4 2 0 64 18 514
2011 Provides services to public 15 35 21 20 5 5 0 52 26 61
2011 Does not provide services to public 17 44 14 15 8 1 0 62 24 529
2008 Provides services to public 19 35 16 16 10 4 0 57 27 135
2008 Does not provide services to public 16 35 16 20 9 2 0 53 30 599
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 32 16 3 11 0 0 71 13 38
2018 Does not provide services to public 37 36 12 8 7 0 0 73 15 440
2017 Provides services to public 40 34 11 10 5 0 0 74 15 60
2017 Does not provide services to public 32 39 13 11 4 0 0 72 15 478
2014 Provides services to public 32 30 14 14 8 0 2 63 23 70
2014 Does not provide services to public 28 41 16 11 4 0 0 69 16 515
2011 Provides services to public 34 37 8 11 8 2 0 73 19 61
2011 Does not provide services to public 28 40 14 10 7 0 1 69 17 529

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 40 14 7 3 0 0 77 10 38
2018 Does not provide services to public 29 49 9 8 4 0 0 78 13 440
2017 Provides services to public 46 38 8 9 0 0 0 84 9 60
2017 Does not provide services to public 33 46 9 9 2 0 0 79 12 479

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 22 30 9 11 11 3 42 23 37
2018 Does not provide services to public 16 22 18 10 5 21 8 53 22 438
2017 Provides services to public 19 28 15 8 11 13 5 58 24 60
2017 Does not provide services to public 12 25 15 11 6 24 7 53 25 480
2014 Provides services to public 17 14 15 27 13 13 1 35 47 70
2014 Does not provide services to public 15 27 15 11 4 22 6 58 21 515

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 40 8 5 0 0 0 86 5 37
2018 Does not provide services to public 41 36 9 10 4 1 0 77 14 440
2017 Provides services to public 46 39 5 6 4 0 0 85 10 60
2017 Does not provide services to public 39 39 8 10 3 1 1 79 13 479
2014 Provides services to public 38 26 18 6 7 1 3 68 13 70
2014 Does not provide services to public 37 40 12 7 3 1 0 78 10 515
2011 Provides services to public 40 40 17 3 0 0 0 80 3 61
2011 Does not provide services to public 37 36 10 11 5 0 1 74 16 529
2008 Provides services to public 38 31 11 10 8 1 2 71 18 134
2008 Does not provide services to public 35 34 10 13 7 1 1 70 20 599

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 28 14 14 0 0 7 70 15 14
2017 Does not provide services to public 25 38 14 8 2 4 9 73 11 121
2014 Provides services to public 50 11 22 17 0 0 0 61 17 18
2014 Does not provide services to public 27 40 14 5 1 2 10 77 8 131

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 45 4 11 5 0 0 80 16 38
2018 Does not provide services to public 27 48 11 10 3 0 1 76 13 443
2017 Provides services to public 44 34 10 8 4 0 0 78 12 60
2017 Does not provide services to public 35 41 12 10 2 0 0 76 12 478
2014 Provides services to public 32 37 17 10 1 1 1 71 12 69
2014 Does not provide services to public 25 39 17 13 3 0 1 66 17 514
2011 Provides services to public 30 43 11 11 5 0 0 73 16 61
2011 Does not provide services to public 28 34 18 12 6 0 2 63 19 529
2008 Provides services to public 33 35 17 7 6 0 1 69 13 135
2008 Does not provide services to public 31 40 14 9 3 1 2 73 12 598

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 41 3 5 3 0 0 89 8 38
2018 Does not provide services to public 52 37 7 3 2 0 0 89 5 440
2017 Provides services to public 58 23 3 12 4 0 0 81 16 59
2017 Does not provide services to public 49 38 6 4 2 0 0 87 7 480
2014 Provides services to public 51 34 4 7 4 0 0 85 11 70
2014 Does not provide services to public 51 34 8 4 2 0 0 85 6 515
2011 Provides services to public 56 37 3 3 2 0 0 92 5 61
2011 Does not provide services to public 46 37 8 5 5 0 0 83 9 526
2008 Provides services to public 44 32 10 9 4 1 0 77 13 135
2008 Does not provide services to public 44 39 9 5 2 0 0 83 7 599

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 32 11 7 0 0 0 82 7 38
2018 Does not provide services to public 54 36 5 3 2 0 0 91 4 435
2017 Provides services to public 63 25 4 7 2 0 0 87 9 59
2017 Does not provide services to public 51 39 4 3 2 0 0 90 5 479
2014 Provides services to public 54 35 4 4 3 0 0 89 7 70
2014 Does not provide services to public 52 35 7 4 1 0 0 87 5 514
2011 Provides services to public 61 27 8 3 2 0 0 88 5 61
2011 Does not provide services to public 49 37 4 6 4 0 0 87 9 528
2008 Provides services to public 48 32 10 5 4 0 0 81 10 135
2008 Does not provide services to public 48 42 5 3 2 0 0 90 4 599

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 30 25 9 14 0 0 52 23 36
2018 Does not provide services to public 32 38 13 10 5 2 0 71 15 444
2017 Provides services to public 39 26 14 10 8 2 2 67 18 60
2017 Does not provide services to public 35 36 11 11 4 3 0 73 15 475
2014 Provides services to public 32 27 7 17 14 1 2 61 32 70
2014 Does not provide services to public 28 37 14 13 4 3 0 67 18 515
2011 Provides services to public 17 35 14 20 12 2 0 53 32 61
2011 Does not provide services to public 21 35 21 12 8 2 0 58 21 529
2008 Provides services to public 29 32 16 11 9 1 1 63 20 135
2008 Does not provide services to public 27 37 17 10 6 2 0 66 17 598

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 19 23 13 22 0 0 42 34 37
2018 Does not provide services to public 33 28 11 12 10 3 2 65 24 444
2017 Provides services to public 29 25 12 6 24 2 2 56 32 60
2017 Does not provide services to public 32 31 10 14 9 2 2 65 24 477
2014 Provides services to public 20 25 11 11 26 1 6 48 40 69
2014 Does not provide services to public 29 28 13 14 13 2 2 59 27 515
2011 Provides services to public 17 34 9 12 25 2 2 52 38 61
2011 Does not provide services to public 26 31 13 13 13 2 2 59 28 529
2008 Provides services to public 23 27 12 18 14 3 3 53 34 134
2008 Does not provide services to public 23 35 14 12 13 2 1 59 26 597

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 42 12 10 3 0 0 75 13 38
2018 Does not provide services to public 36 44 10 7 2 0 0 80 9 444
2017 Provides services to public 50 35 8 5 0 0 2 86 6 60
2017 Does not provide services to public 39 40 10 8 3 0 0 79 11 478
2014 Provides services to public 31 43 4 17 4 0 0 75 21 70
2014 Does not provide services to public 33 46 10 9 2 1 0 80 11 515
2011 Provides services to public 45 36 7 10 3 0 0 81 13 61
2011 Does not provide services to public 31 44 10 10 3 1 0 76 14 525

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 26 11 8 8 0 3 72 17 38
2018 Does not provide services to public 36 38 14 7 5 0 0 74 12 442
2017 Provides services to public 41 37 7 10 3 0 2 79 14 60
2017 Does not provide services to public 38 37 12 9 4 0 0 76 12 479
2014 Provides services to public 29 34 15 11 7 0 3 65 19 70
2014 Does not provide services to public 36 40 14 8 2 0 0 76 10 515

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 34 13 9 5 0 0 73 14 38
2018 Does not provide services to public 35 41 12 7 3 0 1 78 10 443
2017 Provides services to public 42 35 8 12 3 0 0 77 15 60
2017 Does not provide services to public 38 43 9 7 2 0 1 82 9 479
2014 Provides services to public 37 46 1 13 3 0 0 83 15 70
2014 Does not provide services to public 39 38 13 6 2 1 2 79 8 514
2011 Provides services to public 49 37 7 7 2 0 0 85 8 61
2011 Does not provide services to public 38 38 13 5 3 1 2 78 8 529

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 40 22 3 8 3 0 67 11 37
2018 Does not provide services to public 29 40 19 7 3 3 0 71 9 446
2017 Provides services to public 27 43 14 7 4 6 0 74 11 60
2017 Does not provide services to public 27 42 17 8 3 3 0 71 12 476

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 33 8 8 8 0 0 76 16 38
2018 Does not provide services to public 39 39 10 8 3 0 0 79 11 442
2017 Provides services to public 56 23 7 8 6 0 0 79 14 57
2017 Does not provide services to public 38 36 10 9 6 0 0 75 15 478
2014 Provides services to public 40 35 6 8 9 0 2 77 17 70
2014 Does not provide services to public 37 33 13 10 6 0 1 71 16 515
2011 Provides services to public 45 30 7 11 5 0 2 77 17 61
2011 Does not provide services to public 33 37 10 12 8 1 1 71 20 529

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 31 18 11 8 0 0 62 19 38
2018 Does not provide services to public 27 36 22 10 5 0 0 63 15 444
2017 Provides services to public 22 35 21 15 6 0 0 58 21 60
2017 Does not provide services to public 25 41 20 8 5 0 0 66 13 479
2014 Provides services to public 25 45 13 8 8 0 1 70 17 70
2014 Does not provide services to public 28 36 21 8 7 0 0 64 15 515
2011 Provides services to public 32 32 18 12 5 0 2 65 17 61
2011 Does not provide services to public 25 39 19 9 7 0 0 64 17 529
2008 Provides services to public 27 30 16 18 9 0 0 57 27 135
2008 Does not provide services to public 21 43 20 8 7 1 0 65 15 598

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 31 37 32 38
2018 Does not provide services to public 32 32 36 444
2017 Provides services to public 30 43 28 60
2017 Does not provide services to public 32 32 36 479
2014 Provides services to public 28 37 35 70
2014 Does not provide services to public 36 34 29 514
2011 Provides services to public 28 36 35 61
2011 Does not provide services to public 38 31 31 529

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 17 9 33 9 23 9 12
2018 Does not provide services to public 9 35 37 8 6 5 141
2017 Provides services to public 16 13 72 0 0 0 18
2017 Does not provide services to public 10 33 45 7 1 4 149
2014 Provides services to public 10 15 50 20 9999 5 19
2014 Does not provide services to public 7 32 47 10 9999 4 187
2011 Provides services to public 23 33 27 6 9999 11 18
2011 Does not provide services to public 10 28 43 14 9999 5 203
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 40 3 3 0 0 0 95 3 38
2018 Does not provide services to public 53 40 4 1 2 0 0 93 3 443
2017 Provides services to public 57 34 5 4 0 0 0 91 4 60
2017 Does not provide services to public 46 40 8 5 2 0 0 86 7 479
2014 Provides services to public 53 36 7 3 0 0 1 90 3 70
2014 Does not provide services to public 47 39 9 3 1 0 0 87 4 515
2011 Provides services to public 51 40 6 2 0 2 0 92 2 61
2011 Does not provide services to public 43 40 10 4 2 0 0 83 6 529
2008 Provides services to public 56 29 8 3 4 0 0 85 7 135
2008 Does not provide services to public 42 40 10 5 3 0 0 82 8 599

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 39 25 6 5 0 0 64 11 36
2018 Does not provide services to public 33 41 14 9 2 1 0 75 11 446
2017 Provides services to public 35 41 15 7 2 0 0 77 8 60
2017 Does not provide services to public 30 46 13 9 1 2 0 78 10 478
2014 Provides services to public 37 38 11 10 1 3 0 77 11 70
2014 Does not provide services to public 30 44 15 7 2 2 0 76 9 514
2011 Provides services to public 32 43 11 5 5 5 0 78 10 61
2011 Does not provide services to public 29 44 16 7 2 2 0 74 9 529

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 19 36 30 3 0 3 33 29 38
2018 Does not provide services to public 8 23 43 19 6 0 1 26 31 443
2017 Provides services to public 14 18 37 20 10 0 2 31 32 60
2017 Does not provide services to public 4 23 43 18 9 0 2 28 28 478
2014 Provides services to public 6 22 40 17 13 1 1 31 29 70
2014 Does not provide services to public 4 19 46 22 8 1 0 30 24 514
2011 Provides services to public 5 36 31 20 6 0 2 27 42 60
2011 Does not provide services to public 9 19 42 19 8 1 2 28 29 528
2008 Provides services to public 17 28 23 25 5 1 2 31 46 135
2008 Does not provide services to public 11 25 41 15 4 1 2 20 38 598

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 21 30 24 17 0 0 41 29 37
2018 Does not provide services to public 3 10 21 41 22 2 1 65 13 442
2017 Provides services to public 11 13 25 22 26 0 3 50 25 60
2017 Does not provide services to public 3 9 21 35 28 1 2 65 13 476
2014 Provides services to public 4 17 23 24 23 3 7 51 23 70
2014 Does not provide services to public 1 10 21 43 21 2 2 66 12 512
2011 Provides services to public 5 11 27 28 23 2 5 55 17 60
2011 Does not provide services to public 3 7 17 44 23 2 4 72 11 529
2008 Provides services to public 11 20 22 21 15 6 6 40 35 134
2008 Does not provide services to public 9 18 26 28 15 2 3 45 28 596

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 5 23 29 24 14 3 3 39 30 38
2018 Does not provide services to public 8 16 35 26 11 1 2 38 25 443
2017 Provides services to public 7 18 39 23 11 0 2 35 26 59
2017 Does not provide services to public 8 17 36 22 15 1 1 38 26 476
2014 Provides services to public 18 31 27 8 10 4 1 20 52 70
2014 Does not provide services to public 10 22 35 23 8 1 2 31 33 514
2011 Provides services to public 24 25 29 8 11 0 2 20 50 60
2011 Does not provide services to public 14 20 33 20 9 0 4 30 35 527
2008 Provides services to public 17 26 25 17 11 1 4 29 45 134
2008 Does not provide services to public 19 20 33 19 6 2 2 25 40 598

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 18 31 32 0 0 5 34 34 38
2018 Does not provide services to public 5 18 41 25 10 0 1 35 23 440
2017 Provides services to public 18 15 27 28 10 0 2 39 33 60
2017 Does not provide services to public 6 18 37 27 11 0 1 38 24 477
2014 Provides services to public 7 17 39 16 14 3 5 32 26 70
2014 Does not provide services to public 4 22 40 22 10 1 1 33 27 515
2011 Provides services to public 8 22 43 10 15 0 2 26 30 58
2011 Does not provide services to public 8 21 38 22 8 0 2 31 30 527
2008 Provides services to public 10 27 26 23 9 2 3 34 38 135
2008 Does not provide services to public 6 23 38 24 7 1 2 32 30 597

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 25 24 22 3 0 3 25 51 38
2018 Does not provide services to public 7 19 30 27 13 2 2 42 27 440
2017 Provides services to public 16 13 36 16 15 0 4 33 30 60
2017 Does not provide services to public 8 21 28 25 15 1 2 41 30 477
2014 Provides services to public 11 21 31 20 13 1 3 34 34 70
2014 Does not provide services to public 9 19 34 23 11 1 3 36 29 514
2011 Provides services to public 13 28 22 20 13 2 3 34 43 60
2011 Does not provide services to public 11 19 32 22 10 2 4 34 31 526
2008 Provides services to public 17 24 18 19 14 3 5 36 44 132
2008 Does not provide services to public 12 18 30 23 12 2 3 37 32 597

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 24 39 13 5 0 0 19 42 38
2018 Does not provide services to public 5 15 28 32 16 3 2 50 20 438
2017 Provides services to public 12 17 17 29 21 2 3 52 30 59
2017 Does not provide services to public 7 16 28 26 17 3 3 46 24 477
2014 Provides services to public 7 14 24 30 21 3 2 52 23 70
2014 Does not provide services to public 4 11 28 36 16 2 3 55 15 513
2011 Provides services to public 13 17 18 30 20 0 3 51 30 60
2011 Does not provide services to public 5 11 29 30 19 3 4 52 17 527
2008 Provides services to public 25 22 18 15 9 6 5 28 52 134
2008 Does not provide services to public 14 18 29 22 10 2 4 34 34 596

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 11 45 21 11 0 3 32 22 38
2018 Does not provide services to public 6 15 39 26 11 1 2 38 22 442
2017 Provides services to public 9 16 32 25 17 0 2 43 25 60
2017 Does not provide services to public 7 16 31 31 11 1 3 44 24 477
2014 Provides services to public 13 24 25 19 11 6 3 33 40 70
2014 Does not provide services to public 5 17 36 26 10 4 3 39 23 512

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 35 8 5 8 0 0 79 13 38
2018 Does not provide services to public 54 26 8 7 4 1 0 80 11 441
2017 Provides services to public 55 21 11 8 5 0 0 76 13 60
2017 Does not provide services to public 51 29 8 7 4 1 0 81 11 480
2014 Provides services to public 42 28 7 16 7 0 0 70 23 70
2014 Does not provide services to public 52 31 7 7 3 0 0 83 10 515

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 40 8 5 3 0 0 84 8 38
2018 Does not provide services to public 67 24 4 3 2 0 0 91 5 440
2017 Provides services to public 45 41 2 6 5 0 0 87 11 60
2017 Does not provide services to public 64 26 3 5 2 0 0 90 7 479
2014 Provides services to public 50 34 8 6 1 0 0 85 7 70
2014 Does not provide services to public 66 28 4 2 0 0 0 94 2 514

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 32 16 0 3 0 3 81 3 38
2018 Does not provide services to public 54 32 7 4 2 0 0 87 6 442

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 39 19 0 3 3 3 78 3 38
2018 Does not provide services to public 38 39 12 4 3 4 0 80 7 444
2017 Provides services to public 37 36 16 2 3 5 0 77 6 60
2017 Does not provide services to public 38 37 12 6 3 4 0 79 9 475
2014 Provides services to public 52 27 7 4 3 7 0 85 8 70
2014 Does not provide services to public 41 32 12 5 1 8 0 80 7 515

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 36 16 3 3 0 0 79 5 38
2018 Does not provide services to public 39 39 10 7 2 3 0 80 9 441
2017 Provides services to public 40 35 13 5 5 1 0 76 10 60
2017 Does not provide services to public 35 44 10 7 2 2 0 80 10 478
2014 Provides services to public 51 23 11 10 3 3 0 76 13 70
2014 Does not provide services to public 40 37 12 6 2 3 0 80 8 515
2011 Provides services to public 30 40 15 2 8 5 0 74 10 61
2011 Does not provide services to public 33 39 13 10 4 2 0 73 14 529

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 66 19 8 8 0 0 0 84 8 38
2018 Does not provide services to public 59 31 5 3 2 0 0 90 4 439
2017 Provides services to public 48 41 5 2 4 0 0 89 6 60
2017 Does not provide services to public 56 33 6 4 1 0 0 89 5 477
2014 Provides services to public 55 32 7 3 3 0 0 87 6 70
2014 Does not provide services to public 55 34 7 3 0 0 0 89 3 515
2011 Provides services to public 39 39 15 5 3 0 0 78 8 61
2011 Does not provide services to public 49 36 9 3 2 0 0 86 5 528
2008 Provides services to public 37 39 13 7 4 0 0 77 10 135
2008 Does not provide services to public 41 35 13 6 4 0 0 77 10 599

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 48 13 14 5 0 0 68 19 38
2018 Does not provide services to public 30 28 12 9 4 10 6 70 16 440
2017 Provides services to public 31 33 7 13 8 3 5 69 23 60
2017 Does not provide services to public 33 29 13 8 3 7 8 72 13 480
2014 Provides services to public 33 31 10 16 4 3 4 68 21 70
2014 Does not provide services to public 36 29 12 4 2 7 9 77 8 515

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 38 16 6 8 0 0 70 14 37
2018 Does not provide services to public 45 36 7 6 2 3 1 84 9 444
2017 Provides services to public 43 39 9 3 5 2 0 83 9 60
2017 Does not provide services to public 47 35 9 5 2 1 0 83 8 477
2014 Provides services to public 42 40 6 4 6 3 0 84 10 70
2014 Does not provide services to public 49 31 7 6 2 3 1 84 8 515
2011 Provides services to public 40 32 15 8 2 3 0 75 10 61
2011 Does not provide services to public 43 34 10 5 2 4 1 81 8 529
2008 Provides services to public 32 42 8 7 6 4 1 79 13 135
2008 Does not provide services to public 31 33 11 11 7 5 2 69 19 597

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 43 20 0 5 0 0 75 5 37
2018 Does not provide services to public 41 38 15 4 2 1 0 80 5 445

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 25 22 6 16 10 0 51 24 37
2018 Does not provide services to public 20 24 16 13 10 14 4 53 28 443
2017 Provides services to public 26 22 15 8 18 10 2 54 30 60
2017 Does not provide services to public 15 20 15 14 13 17 5 46 35 478
2014 Provides services to public 20 17 17 14 20 11 1 41 39 70
2014 Does not provide services to public 14 21 15 13 13 19 4 46 34 515
2011 Provides services to public 10 18 21 12 16 20 3 36 37 61
2011 Does not provide services to public 13 15 16 15 15 19 6 38 41 527

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 19 81 38
2018 Does not provide services to public 7 93 445

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 22 13 5 5 26 6 65 16 38
2018 Does not provide services to public 16 12 13 3 5 41 10 57 16 442
2017 Provides services to public 21 16 15 5 10 25 8 54 22 60
2017 Does not provide services to public 13 16 15 5 4 37 10 55 16 480
2014 Provides services to public 21 11 16 10 4 24 13 52 22 70
2014 Does not provide services to public 16 11 15 3 2 43 10 57 12 515

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 26 16 5 5 14 0 69 12 38
2018 Does not provide services to public 31 31 17 4 3 13 0 72 8 441
2017 Provides services to public 27 31 15 9 5 10 3 67 16 60
2017 Does not provide services to public 28 33 14 5 3 16 2 74 9 479
2014 Provides services to public 37 22 17 9 4 11 0 66 15 70
2014 Does not provide services to public 29 28 18 4 1 18 2 71 7 515
2011 Provides services to public 27 33 23 2 3 13 0 68 5 61
2011 Does not provide services to public 29 35 15 3 2 16 1 76 6 528

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 22 24 0 5 21 3 62 7 38
2018 Does not provide services to public 16 14 14 2 2 42 9 62 8 444
2017 Provides services to public 17 14 12 3 7 37 10 59 19 60
2017 Does not provide services to public 13 14 15 3 1 44 10 60 7 478
2014 Provides services to public 24 9 21 7 4 31 4 50 17 70
2014 Does not provide services to public 14 10 15 2 1 50 9 58 7 515

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 31 16 0 5 5 0 78 6 38
2018 Does not provide services to public 31 31 16 2 2 16 1 75 6 443
2017 Provides services to public 27 32 10 4 5 19 3 75 11 59
2017 Does not provide services to public 28 33 13 4 1 18 3 77 6 480
2014 Provides services to public 35 18 17 3 6 20 1 68 11 70
2014 Does not provide services to public 31 26 18 2 1 20 2 73 4 515
2011 Provides services to public 34 24 19 5 3 14 0 68 10 61
2011 Does not provide services to public 34 31 13 2 1 18 0 81 4 529
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 70 25 3 3 0 0 0 95 3 37
2018 Does not provide services to public 61 22 9 3 3 0 0 84 7 438
2017 Provides services to public 64 17 7 6 5 0 0 82 12 60
2017 Does not provide services to public 57 28 7 3 3 1 0 87 6 479

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 30 17 3 3 3 0 77 6 36
2018 Does not provide services to public 29 47 13 5 2 3 0 79 7 443
2017 Provides services to public 33 35 15 7 5 5 0 71 13 59
2017 Does not provide services to public 24 47 16 7 3 3 1 74 10 480

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 35 18 6 5 3 0 70 11 37
2018 Does not provide services to public 25 42 17 10 4 2 0 69 14 444
2017 Provides services to public 26 37 13 11 10 3 0 65 21 60
2017 Does not provide services to public 22 44 17 11 5 1 0 67 16 480

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 27 29 8 16 0 0 47 24 38
2018 Does not provide services to public 24 28 24 13 10 0 1 53 23 442
2017 Provides services to public 27 25 22 8 16 2 0 53 25 60
2017 Does not provide services to public 28 26 22 10 11 1 1 55 22 479

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 21 34 18 19 0 0 29 37 38
2018 Does not provide services to public 11 28 35 17 8 0 1 39 25 442
2017 Provides services to public 12 24 35 14 14 0 0 36 29 60
2017 Does not provide services to public 11 29 30 18 10 0 1 41 28 479

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 34 25 18 12 0 0 45 30 37
2018 Does not provide services to public 15 31 33 14 5 0 1 47 19 439
2017 Provides services to public 17 31 26 10 15 0 1 49 25 59
2017 Does not provide services to public 16 35 26 14 7 0 2 52 21 477

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 16 21 25 24 0 0 29 50 38
2018 Does not provide services to public 22 29 28 13 6 1 2 52 19 439
2017 Provides services to public 21 12 27 24 15 0 1 33 39 60
2017 Does not provide services to public 22 27 26 16 7 0 1 50 24 479

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 29 14 5 11 0 5 69 16 38
2018 Does not provide services to public 24 35 22 11 4 0 3 61 16 436
2017 Provides services to public 27 25 14 12 8 0 15 60 23 60
2017 Does not provide services to public 25 32 22 9 8 0 4 60 17 480

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 28 14 10 12 0 0 65 22 36
2018 Does not provide services to public 21 31 29 10 8 0 1 52 18 440
2017 Provides services to public 30 25 15 18 12 0 0 55 30 60
2017 Does not provide services to public 23 26 31 11 9 0 0 49 20 478

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 24 31 2 8 0 3 58 10 38
2018 Does not provide services to public 25 39 22 9 4 1 1 65 13 441
2017 Provides services to public 35 32 21 9 3 0 0 67 12 60
2017 Does not provide services to public 29 40 18 8 4 0 1 70 12 478

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 43 22 14 3 0 3 60 17 38
2018 Does not provide services to public 18 41 24 12 4 1 1 59 16 438
2017 Provides services to public 28 32 25 6 6 0 3 61 13 60
2017 Does not provide services to public 25 35 24 11 3 0 1 61 15 477

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 27 20 13 5 0 3 61 18 38
2018 Does not provide services to public 23 34 25 11 5 1 0 58 16 442
2017 Provides services to public 34 34 18 9 5 0 0 68 14 60
2017 Does not provide services to public 27 36 22 9 5 0 1 64 14 478

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 39 21 11 3 0 3 64 14 38
2018 Does not provide services to public 27 37 24 8 3 1 1 65 11 440
2017 Provides services to public 28 45 18 5 2 0 2 74 7 59
2017 Does not provide services to public 34 34 21 7 3 0 1 69 10 475

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 24 5 8 3 0 3 83 11 38
2018 Does not provide services to public 58 25 8 3 3 0 2 86 7 441
2017 Provides services to public 63 20 10 3 2 0 2 85 5 60
2017 Does not provide services to public 65 20 9 3 2 0 0 86 5 480

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 60 21 8 0 3 0 8 88 3 38
2018 Does not provide services to public 76 14 2 2 1 1 4 96 3 441

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 63 16 10 0 3 0 8 86 3 38
2018 Does not provide services to public 79 12 3 2 2 1 1 93 5 441
2017 Provides services to public 65 18 4 5 3 2 3 87 8 60
2017 Does not provide services to public 82 9 5 2 1 0 2 92 3 480

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 29 22 5 0 0 0 72 5 37
2018 Does not provide services to public 65 23 7 3 1 0 1 89 4 440
2017 Provides services to public 51 20 14 7 3 0 5 75 10 60
2017 Does not provide services to public 65 21 9 2 1 0 1 87 3 478

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 15 22 5 0 0 0 73 5 38
2018 Does not provide services to public 58 21 10 5 5 0 0 79 10 440
2017 Provides services to public 56 21 10 2 7 0 5 80 9 60
2017 Does not provide services to public 67 15 9 5 2 0 1 84 7 478

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 16 16 0 0 0 27 78 0 38
2018 Does not provide services to public 56 11 5 1 1 0 26 90 3 436
2017 Provides services to public 56 10 8 2 0 0 25 87 2 60
2017 Does not provide services to public 60 10 5 1 0 0 24 92 1 479

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 31 14 6 0 0 5 79 6 37
2018 Does not provide services to public 67 22 6 1 1 0 3 92 2 438
2017 Provides services to public 66 19 7 2 2 2 3 90 3 60
2017 Does not provide services to public 71 19 4 1 1 0 5 94 1 480

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 69 18 8 0 3 0 3 89 3 38
2018 Does not provide services to public 84 8 2 1 2 0 3 95 3 439
2017 Provides services to public 70 8 9 3 6 0 5 82 9 60
2017 Does not provide services to public 85 8 2 1 1 1 3 96 1 480

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 32 19 3 0 0 0 78 3 38
2018 Does not provide services to public 51 27 14 3 3 0 2 80 7 438
2017 Provides services to public 59 21 12 3 5 0 0 80 8 60
2017 Does not provide services to public 55 30 9 3 2 0 2 86 4 480

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 32 39 19 3 0 0 40 22 38
2018 Does not provide services to public 11 36 37 12 3 0 0 47 15 446
2017 Provides services to public 14 29 30 18 9 0 0 44 26 60
2017 Does not provide services to public 10 31 42 12 5 0 1 41 17 480

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 21 40 17 11 0 3 29 30 37
2018 Does not provide services to public 6 16 45 24 8 0 0 33 22 443
2017 Provides services to public 13 17 26 31 12 0 0 43 31 60
2017 Does not provide services to public 6 17 41 25 10 0 0 35 23 480
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 27 21 5 11 0 0 37 63 38
2018 Does not provide services to public 27 27 23 10 9 3 0 28 72 444
2017 Provides services to public 34 24 22 4 11 3 2 36 64 60
2017 Does not provide services to public 26 22 21 15 10 5 1 28 72 479

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 24
2018 Does not provide services to public 17 307
2017 Provides services to public 17 36
2017 Does not provide services to public 19 324

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 43 24
2018 Does not provide services to public 46 307
2017 Provides services to public 25 36
2017 Does not provide services to public 46 324

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 24
2018 Does not provide services to public 16 307
2017 Provides services to public 16 36
2017 Does not provide services to public 15 324

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 46 24
2018 Does not provide services to public 26 307
2017 Provides services to public 37 36
2017 Does not provide services to public 28 324

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 24
2018 Does not provide services to public 11 307
2017 Provides services to public 3 36
2017 Does not provide services to public 11 324

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 46 24
2018 Does not provide services to public 41 307

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 24
2018 Does not provide services to public 37 307
2017 Provides services to public 42 36
2017 Does not provide services to public 42 324

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 8 38 8 8 7 30 24
2018 Does not provide services to public 5 44 20 14 4 12 301
2017 Provides services to public 17 48 8 15 5 8 36
2017 Does not provide services to public 6 49 24 9 5 7 312

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 34 66 23
2018 Does not provide services to public 31 69 307

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 8 16 13 11 0 9 56 27 37
2018 Does not provide services to public 45 19 14 8 6 2 7 69 16 442

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 30 25 16 8 0 8 46 27 24
2018 Does not provide services to public 15 29 14 19 14 1 8 48 37 308
2017 Provides services to public 26 27 14 12 13 0 9 59 27 36
2017 Does not provide services to public 16 30 16 16 12 2 8 51 31 325

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 0 4 20 4 63 0 8 5 73 24
2018 Does not provide services to public 3 11 12 22 40 3 8 15 71 309
2017 Provides services to public 10 6 14 17 41 0 11 18 66 36
2017 Does not provide services to public 2 11 15 19 41 2 9 15 67 325
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