2018 Public Service Employee Survey Results by Theme for Department of Finance Canada by Question 82. What is your first official language?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 39 44 10 4 2 0 0 83 7 309
2018 First official language - French 35 49 10 6 1 0 0 83 7 166
2017 First official language - English 40 46 5 7 3 0 0 85 10 357
2017 First official language - French 42 47 7 2 2 0 0 89 4 178
2014 First official language - English 38 46 8 6 2 0 0 84 8 366
2014 First official language - French 38 42 8 10 1 0 0 80 12 220
2011 First official language - English 37 42 9 7 5 0 0 79 12 380
2011 First official language - French 36 37 14 8 5 0 0 73 13 207
2008 First official language - English 38 41 9 8 4 0 0 79 12 406
2008 First official language - French 40 38 13 7 3 0 0 77 10 326

Question 9. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 45 32 10 8 5 0 0 77 13 312
2018 First official language - French 36 40 14 3 6 0 0 77 9 166
2017 First official language - English 35 40 10 9 6 0 0 75 15 355
2017 First official language - French 38 41 10 6 6 0 0 79 11 177

Question 10. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 50 37 9 2 1 0 0 88 3 313
2018 First official language - French 53 37 8 1 1 0 0 90 2 166
2017 First official language - English 52 36 7 5 1 0 0 88 5 354
2017 First official language - French 52 38 6 2 1 0 1 91 3 178
2014 First official language - English 59 30 9 2 0 0 0 89 3 364
2014 First official language - French 60 29 9 2 0 0 0 89 2 220
2011 First official language - English 56 31 8 4 1 0 0 87 5 380
2011 First official language - French 50 32 12 4 1 0 0 82 5 206

Question 14. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 47 38 9 3 2 0 0 86 5 313
2018 First official language - French 44 43 8 4 1 0 0 87 5 167
2017 First official language - English 46 40 5 6 3 0 0 86 9 356
2017 First official language - French 45 43 10 1 1 0 1 88 2 177
2014 First official language - English 44 40 8 5 2 0 0 84 7 364
2014 First official language - French 46 38 11 3 2 0 0 83 5 220
2011 First official language - English 44 39 8 5 4 0 0 83 9 380
2011 First official language - French 39 40 9 8 4 0 0 79 11 207
2008 First official language - English 43 41 9 6 1 0 0 84 7 407
2008 First official language - French 44 40 8 7 2 0 0 84 8 327

Question 43. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 56 30 9 3 2 1 0 86 5 313
2018 First official language - French 48 37 8 4 4 0 0 85 7 167
2017 First official language - English 54 28 12 4 2 0 0 82 6 355
2017 First official language - French 52 31 11 5 2 0 0 83 6 177
2014 First official language - English 49 31 12 6 2 0 0 81 8 366
2014 First official language - French 45 33 13 7 2 0 0 79 9 220
2011 First official language - English 43 32 13 7 4 1 0 76 11 380
2011 First official language - French 39 35 14 7 3 2 0 76 10 207

Question 44. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 53 34 7 5 1 0 0 88 6 313
2018 First official language - French 49 35 9 4 4 0 0 84 7 167
2017 First official language - English 51 35 7 5 2 0 0 86 7 355
2017 First official language - French 47 36 10 5 2 0 0 83 6 178
2014 First official language - English 49 34 10 5 1 0 0 83 6 366
2014 First official language - French 45 36 11 5 3 0 0 81 8 220
2011 First official language - English 44 34 10 8 3 1 0 79 11 380
2011 First official language - French 39 38 13 5 6 0 0 77 10 207
2008 First official language - English 40 34 12 9 5 0 0 74 14 406
2008 First official language - French 28 43 18 6 4 1 0 72 10 327

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 48 26 13 6 3 3 1 77 10 315
2018 First official language - French 42 27 14 8 6 2 1 71 15 166
2017 First official language - English 44 27 12 9 5 2 1 74 15 354
2017 First official language - French 44 24 19 8 3 2 1 70 11 178
2014 First official language - English 42 27 16 8 4 2 0 72 12 366
2014 First official language - French 38 26 16 9 7 3 0 66 17 220
2011 First official language - English 41 29 11 8 8 3 1 73 16 381
2011 First official language - French 39 27 15 7 9 3 0 67 17 207
2008 First official language - English 36 28 15 9 9 3 0 66 18 406
2008 First official language - French 29 25 19 13 9 5 0 57 23 326
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 59 24 7 5 4 2 0 85 9 308
2018 First official language - French 54 28 9 4 3 2 0 84 7 165
2017 First official language - English 58 23 7 6 3 2 1 84 9 356
2017 First official language - French 53 33 8 3 2 1 1 87 5 178
2014 First official language - English 50 29 10 6 1 2 1 81 8 366
2014 First official language - French 46 29 12 4 3 4 1 79 8 220
2011 First official language - English 53 27 7 5 5 2 1 82 10 381
2011 First official language - French 44 27 15 7 5 1 1 73 12 207
2008 First official language - English 51 25 8 7 5 3 0 79 13 407
2008 First official language - French 37 30 14 8 5 4 2 72 14 327

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 50 34 7 6 3 1 0 84 9 310
2018 First official language - French 52 32 9 6 2 0 0 83 7 164
2017 First official language - English 51 33 6 6 3 1 0 84 10 357
2017 First official language - French 49 39 6 3 1 0 1 90 4 178
2014 First official language - English 47 33 11 7 1 1 0 80 8 366
2014 First official language - French 42 39 9 7 2 0 0 82 9 220
2011 First official language - English 47 34 6 9 3 0 0 82 12 381
2011 First official language - French 39 34 13 9 4 0 1 74 13 207
2008 First official language - English 41 34 8 11 6 1 0 75 17 407
2008 First official language - French 39 32 12 9 8 1 0 71 16 326

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 51 29 10 4 5 0 0 81 9 312
2018 First official language - French 52 27 12 5 4 0 0 79 9 165
2017 First official language - English 53 31 6 7 3 0 0 84 10 355
2017 First official language - French 58 30 7 3 2 0 1 89 4 177
2014 First official language - English 52 32 8 5 2 1 0 85 7 364
2014 First official language - French 47 34 9 8 2 1 0 81 10 220

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 51 26 9 5 2 7 1 83 8 313
2018 First official language - French 42 32 16 1 3 5 0 79 5 167
2017 First official language - English 51 30 7 3 2 6 0 87 6 357
2017 First official language - French 40 45 10 2 2 1 1 86 4 178
2014 First official language - English 50 30 8 2 2 8 0 87 4 366
2014 First official language - French 42 34 14 4 2 4 0 78 7 220
2011 First official language - English 40 31 13 4 3 9 0 77 8 379
2011 First official language - French 30 33 14 8 5 8 1 69 15 207

Question 30. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 51 31 8 4 4 1 0 83 9 314
2018 First official language - French 39 37 13 6 4 1 0 77 11 166
2017 First official language - English 50 33 8 5 2 1 0 84 8 357
2017 First official language - French 39 43 11 3 2 1 1 83 5 178
2014 First official language - English 52 35 7 4 2 1 0 88 6 365
2014 First official language - French 41 36 14 6 2 1 0 78 8 220
2011 First official language - English 43 36 10 7 4 1 0 80 11 379
2011 First official language - French 31 35 17 9 6 1 0 68 15 206
2008 First official language - English 31 33 14 10 9 2 0 65 20 406
2008 First official language - French 20 34 23 9 10 3 1 56 20 327

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 37 36 14 8 3 2 0 75 11 313
2018 First official language - French 29 36 19 7 4 4 0 68 12 165
2017 First official language - English 36 42 10 7 3 3 0 79 11 356
2017 First official language - French 34 40 16 4 2 3 1 76 7 178
2014 First official language - English 36 40 12 5 3 4 0 79 9 365
2014 First official language - French 29 36 21 7 2 4 1 68 10 220
2011 First official language - English 32 42 10 10 3 3 0 77 13 381
2011 First official language - French 21 45 18 7 3 6 0 70 11 207
2008 First official language - English 18 41 12 13 9 6 0 63 24 405
2008 First official language - French 13 30 22 17 9 9 0 47 29 327

Question 32. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 21 41 14 16 7 1 0 63 23 314
2018 First official language - French 22 40 17 14 5 2 0 63 19 167
2017 First official language - English 25 37 15 16 5 2 0 64 21 357
2017 First official language - French 24 45 16 11 2 1 0 71 13 177
2014 First official language - English 24 39 17 15 3 3 0 64 18 366
2014 First official language - French 21 42 18 13 4 2 0 64 18 219
2011 First official language - English 19 43 11 17 9 1 0 62 26 381
2011 First official language - French 13 45 20 14 6 3 0 60 20 207
2008 First official language - English 18 36 15 19 10 2 0 56 29 407
2008 First official language - French 15 34 18 20 9 3 1 51 30 327
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 39 33 12 9 6 0 0 72 15 311
2018 First official language - French 34 40 12 6 8 0 0 74 14 167
2017 First official language - English 31 40 11 12 5 0 1 71 17 356
2017 First official language - French 37 36 16 8 3 0 0 73 11 178
2014 First official language - English 30 39 14 13 4 0 0 69 17 366
2014 First official language - French 25 40 18 10 6 0 1 66 16 220
2011 First official language - English 30 42 11 10 7 0 1 72 17 381
2011 First official language - French 28 37 18 9 7 0 0 65 17 207

Question 7. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 30 48 9 8 5 0 0 78 13 311
2018 First official language - French 30 49 10 8 2 0 1 79 11 167
2017 First official language - English 33 44 9 11 3 0 0 77 14 357
2017 First official language - French 37 47 9 6 1 0 0 85 7 178

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 15 22 18 9 6 21 8 53 22 309
2018 First official language - French 16 21 20 12 5 20 7 51 22 166
2017 First official language - English 13 23 14 11 7 25 7 53 27 357
2017 First official language - French 13 29 16 11 6 19 7 56 23 178
2014 First official language - English 15 25 16 11 6 21 5 55 23 366
2014 First official language - French 15 26 14 15 5 19 6 55 27 220

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 40 38 8 10 4 0 0 78 14 312
2018 First official language - French 44 33 11 8 3 1 0 78 11 165
2017 First official language - English 40 37 7 11 4 1 0 78 14 357
2017 First official language - French 39 44 7 7 2 0 1 84 8 177
2014 First official language - English 37 41 12 7 3 1 1 78 10 366
2014 First official language - French 38 35 14 6 5 2 1 75 11 220
2011 First official language - English 38 38 9 10 5 0 1 76 14 381
2011 First official language - French 35 35 14 11 4 0 0 71 15 207
2008 First official language - English 35 35 10 13 5 1 1 71 19 406
2008 First official language - French 36 31 11 11 9 1 1 69 20 327

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 31 27 18 4 4 4 11 68 10 72
2018 First official language - French 30 42 18 3 0 0 8 78 3 40
2017 First official language - English 31 30 15 10 1 5 7 70 13 80
2017 First official language - French 19 48 11 7 2 2 11 77 11 53
2014 First official language - English 29 35 14 7 2 2 11 74 10 93
2014 First official language - French 32 39 16 7 0 0 5 76 8 56

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 29 44 11 12 3 0 1 74 15 314
2018 First official language - French 25 55 9 6 4 0 1 81 10 167
2017 First official language - English 36 38 11 12 3 0 0 74 15 355
2017 First official language - French 35 46 13 5 1 0 0 81 6 178
2014 First official language - English 25 39 15 15 4 1 1 65 19 365
2014 First official language - French 28 39 21 9 1 0 1 68 11 219
2011 First official language - English 28 37 15 13 6 0 2 66 19 381
2011 First official language - French 28 31 22 11 7 0 2 60 18 207
2008 First official language - English 29 41 13 11 4 1 1 71 15 406
2008 First official language - French 35 38 16 6 3 0 3 74 9 327

Question 2. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 55 34 7 3 2 0 0 89 4 312
2018 First official language - French 47 42 5 4 2 0 0 89 5 166
2017 First official language - English 50 36 6 5 3 0 0 86 8 357
2017 First official language - French 50 36 6 6 1 0 1 87 7 177
2014 First official language - English 50 35 8 5 2 0 0 85 7 366
2014 First official language - French 52 33 8 5 2 0 0 85 7 220
2011 First official language - English 49 36 7 4 3 0 0 85 7 381
2011 First official language - French 42 39 7 5 7 1 0 81 12 204
2008 First official language - English 46 37 8 7 2 0 0 83 9 407
2008 First official language - French 42 39 12 4 3 0 0 81 8 327

Question 3. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 56 34 6 3 2 0 0 90 5 308
2018 First official language - French 50 40 6 2 1 0 0 91 3 165
2017 First official language - English 53 37 3 4 3 0 0 90 7 357
2017 First official language - French 52 37 6 3 1 0 1 90 4 176
2014 First official language - English 54 33 7 5 1 0 0 87 6 366
2014 First official language - French 51 38 6 3 2 0 0 89 4 219
2011 First official language - English 52 36 4 5 3 0 0 88 8 380
2011 First official language - French 48 36 6 6 5 0 0 83 10 207
2008 First official language - English 47 42 6 3 2 0 0 89 5 407
2008 First official language - French 49 38 6 4 3 0 0 88 6 327

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 33 38 12 10 5 2 0 72 16 314
2018 First official language - French 29 37 17 9 7 1 0 67 16 166
2017 First official language - English 36 33 10 13 5 3 0 71 19 352
2017 First official language - French 35 38 13 7 3 4 1 76 10 178
2014 First official language - English 28 37 12 15 6 2 0 67 21 366
2014 First official language - French 29 33 16 13 5 3 1 65 19 220
2011 First official language - English 19 38 19 13 9 2 0 58 22 381
2011 First official language - French 24 31 22 14 8 1 0 56 22 207
2008 First official language - English 29 35 14 12 8 1 0 65 20 406
2008 First official language - French 26 38 19 8 5 2 1 67 13 327

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 35 26 9 14 10 3 2 65 26 314
2018 First official language - French 26 30 18 8 13 4 2 59 22 167
2017 First official language - English 34 28 11 13 11 2 1 64 25 354
2017 First official language - French 28 34 11 13 10 2 2 65 24 178
2014 First official language - English 29 27 13 15 13 2 1 58 29 366
2014 First official language - French 26 28 14 11 16 1 4 57 29 219
2011 First official language - English 26 32 9 14 14 2 2 60 30 381
2011 First official language - French 24 30 18 12 14 1 1 55 26 207
2008 First official language - English 25 31 12 15 15 1 1 57 31 405
2008 First official language - French 20 37 16 10 11 4 2 60 23 326

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 38 43 10 7 2 0 0 81 9 315
2018 First official language - French 33 45 11 8 2 0 0 79 10 167
2017 First official language - English 41 38 8 9 3 0 0 79 13 355
2017 First official language - French 39 42 13 5 2 0 1 81 6 178
2014 First official language - English 34 46 8 8 2 1 0 81 10 366
2014 First official language - French 31 44 10 12 2 0 0 75 14 220
2011 First official language - English 34 44 9 10 3 1 1 79 13 377
2011 First official language - French 31 43 11 10 5 0 0 73 16 207

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 38 35 13 9 4 0 0 73 14 314
2018 First official language - French 33 41 15 4 6 0 1 75 10 166
2017 First official language - English 39 38 10 9 4 0 0 77 13 356
2017 First official language - French 38 37 13 9 2 0 1 75 11 178
2014 First official language - English 35 41 14 7 2 0 0 77 9 366
2014 First official language - French 35 36 14 11 3 0 1 72 14 220

Question 13. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 38 38 12 8 2 0 1 77 11 314
2018 First official language - French 32 46 13 4 4 1 1 79 8 167
2017 First official language - English 39 41 8 8 2 1 1 81 10 356
2017 First official language - French 37 44 10 6 2 0 1 82 8 178
2014 First official language - English 40 38 11 7 1 1 1 80 8 365
2014 First official language - French 36 40 12 8 2 0 1 77 10 220
2011 First official language - English 40 39 11 5 2 1 1 81 8 381
2011 First official language - French 38 34 15 6 3 0 3 75 10 207

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 31 40 17 7 3 2 0 73 10 316
2018 First official language - French 25 39 24 5 3 3 0 66 9 167
2017 First official language - English 29 42 14 8 4 3 0 73 13 353
2017 First official language - French 22 44 21 7 2 5 0 69 9 178

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 41 38 9 9 3 0 0 80 12 313
2018 First official language - French 37 38 12 8 4 1 1 76 12 167
2017 First official language - English 41 34 8 10 7 0 0 75 17 355
2017 First official language - French 39 39 13 6 2 0 1 79 8 175
2014 First official language - English 38 32 12 11 5 0 0 71 17 366
2014 First official language - French 35 36 13 6 8 0 2 72 14 220
2011 First official language - English 33 39 7 12 8 1 1 73 20 381
2011 First official language - French 36 31 13 12 6 1 1 68 18 207

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 26 35 23 10 5 0 0 61 16 314
2018 First official language - French 29 38 20 9 4 0 0 67 13 168
2017 First official language - English 22 40 22 10 6 0 0 62 16 357
2017 First official language - French 29 42 18 8 4 0 0 70 12 177
2014 First official language - English 26 36 21 10 7 0 0 62 17 366
2014 First official language - French 30 38 19 6 6 0 0 68 13 220
2011 First official language - English 24 39 20 9 7 0 0 64 16 381
2011 First official language - French 28 37 17 10 6 1 1 67 16 207
2008 First official language - English 21 41 19 10 8 0 0 63 18 406
2008 First official language - French 24 41 19 10 6 1 0 65 16 327

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 First official language - English 33 31 36 316
2018 First official language - French 30 36 35 166
2017 First official language - English 32 30 38 357
2017 First official language - French 30 40 30 177
2014 First official language - English 35 34 31 365
2014 First official language - French 36 36 28 220
2011 First official language - English 36 30 33 381
2011 First official language - French 39 33 28 207

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2018 First official language - English 8 33 35 12 8 5 104
2018 First official language - French 12 35 41 0 5 6 49
2017 First official language - English 8 31 45 9 2 4 113
2017 First official language - French 16 27 55 0 0 2 53
2014 First official language - English 6 31 46 13 9999 3 128
2014 First official language - French 9 30 49 6 9999 5 79
2011 First official language - English 14 31 38 13 9999 3 139
2011 First official language - French 6 23 49 13 9999 8 82
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 56 37 4 1 2 0 0 93 4 314
2018 First official language - French 48 45 5 1 1 1 0 93 2 167
2017 First official language - English 47 37 9 5 2 0 0 84 8 357
2017 First official language - French 49 43 4 3 0 0 0 92 3 178
2014 First official language - English 48 40 8 2 1 1 0 89 3 366
2014 First official language - French 48 37 10 3 1 0 1 86 5 220
2011 First official language - English 46 39 9 4 2 0 0 86 6 381
2011 First official language - French 41 40 12 5 1 0 0 81 6 207
2008 First official language - English 47 36 9 4 4 0 0 82 8 407
2008 First official language - French 42 40 10 6 2 0 0 82 8 327

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 35 38 16 8 2 1 0 73 11 315
2018 First official language - French 28 48 13 9 2 0 0 76 11 167
2017 First official language - English 31 46 12 8 1 1 0 78 9 356
2017 First official language - French 29 45 15 9 1 2 0 75 10 177
2014 First official language - English 34 43 12 7 2 2 0 79 9 365
2014 First official language - French 25 45 18 7 2 2 0 72 10 220
2011 First official language - English 29 44 14 8 2 2 0 75 11 381
2011 First official language - French 29 44 18 5 2 2 0 75 7 207

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 8 20 44 20 7 0 1 28 27 313
2018 First official language - French 8 27 39 20 3 1 2 24 36 168
2017 First official language - English 6 21 44 18 10 1 1 28 27 356
2017 First official language - French 6 26 37 20 8 0 3 29 32 177
2014 First official language - English 3 19 45 23 9 1 0 32 22 365
2014 First official language - French 7 20 46 19 7 1 1 26 27 220
2011 First official language - English 9 22 42 20 7 0 1 26 31 380
2011 First official language - French 7 20 39 18 10 2 4 30 29 206
2008 First official language - English 13 22 41 16 4 1 2 21 36 406
2008 First official language - French 12 30 34 18 4 0 1 23 43 327

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 3 12 19 39 25 1 1 65 15 312
2018 First official language - French 4 8 27 40 17 2 2 59 13 167
2017 First official language - English 5 10 19 36 26 1 2 65 16 355
2017 First official language - French 4 9 26 30 29 1 3 60 13 176
2014 First official language - English 1 11 22 40 23 2 1 65 12 365
2014 First official language - French 3 11 19 42 19 2 4 64 15 218
2011 First official language - English 4 7 18 44 22 1 4 70 11 381
2011 First official language - French 4 8 17 39 26 2 5 70 12 206
2008 First official language - English 8 16 27 28 15 2 4 46 25 403
2008 First official language - French 11 20 23 26 14 3 2 43 33 327

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 8 16 33 28 14 1 1 43 24 313
2018 First official language - French 9 17 39 21 7 2 4 30 28 168
2017 First official language - English 8 17 35 24 14 1 1 38 26 356
2017 First official language - French 7 16 38 20 16 1 2 37 24 174
2014 First official language - English 9 20 38 21 9 1 1 31 30 365
2014 First official language - French 13 27 26 20 8 3 2 29 43 220
2011 First official language - English 16 19 35 19 9 0 2 28 36 380
2011 First official language - French 13 22 29 18 10 1 7 31 38 205
2008 First official language - English 18 18 33 20 7 1 2 28 38 406
2008 First official language - French 18 25 30 16 6 2 3 23 45 326

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 4 19 39 26 9 1 1 36 24 311
2018 First official language - French 7 16 42 24 9 0 2 34 24 167
2017 First official language - English 8 17 36 27 11 0 0 38 25 356
2017 First official language - French 7 17 37 26 11 0 2 38 24 176
2014 First official language - English 5 21 40 24 9 1 1 33 26 366
2014 First official language - French 5 21 39 18 13 2 3 32 28 220
2011 First official language - English 9 20 42 19 7 0 1 27 30 378
2011 First official language - French 6 23 33 22 12 0 4 36 30 205
2008 First official language - English 7 20 37 27 6 1 2 34 27 405
2008 First official language - French 7 28 33 20 9 1 2 29 37 327

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 7 18 30 28 14 2 1 44 26 310
2018 First official language - French 10 22 30 24 9 1 4 34 34 168
2017 First official language - English 9 20 28 25 14 1 2 40 30 355
2017 First official language - French 9 22 30 21 16 0 3 37 31 177
2014 First official language - English 7 17 36 25 11 1 2 38 26 365
2014 First official language - French 12 22 29 18 13 2 4 33 37 220
2011 First official language - English 10 20 35 21 11 1 3 33 31 378
2011 First official language - French 11 20 25 23 11 3 6 38 35 206
2008 First official language - English 13 18 27 23 12 3 3 37 34 405
2008 First official language - French 12 21 28 21 13 1 4 36 34 324

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 4 17 29 30 16 3 1 47 23 308
2018 First official language - French 8 12 29 31 14 2 4 48 21 168
2017 First official language - English 8 16 25 28 18 3 3 48 25 356
2017 First official language - French 7 16 29 24 18 3 3 45 24 175
2014 First official language - English 3 12 30 34 17 2 1 54 16 364
2014 First official language - French 5 10 24 37 17 3 5 58 17 220
2011 First official language - English 5 12 29 30 18 2 3 51 18 379
2011 First official language - French 6 12 24 29 22 3 4 54 20 206
2008 First official language - English 12 19 27 24 11 3 4 37 33 404
2008 First official language - French 21 19 27 18 8 3 4 28 43 326

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 6 15 42 24 11 1 1 35 21 312
2018 First official language - French 7 15 34 28 11 1 3 41 23 168
2017 First official language - English 7 16 32 31 10 0 3 43 24 356
2017 First official language - French 7 15 31 28 15 3 3 45 23 176
2014 First official language - English 5 17 36 28 11 2 2 40 23 363
2014 First official language - French 8 18 32 22 8 7 5 34 29 220

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 53 27 9 7 5 0 0 80 11 313
2018 First official language - French 53 27 7 7 4 1 0 81 12 166
2017 First official language - English 50 26 10 10 4 0 0 77 14 357
2017 First official language - French 54 32 7 3 3 1 0 87 6 178
2014 First official language - English 50 30 7 9 4 0 0 80 13 366
2014 First official language - French 52 31 6 6 3 1 0 84 9 220

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 68 23 3 4 3 0 0 91 6 312
2018 First official language - French 60 29 6 2 2 1 0 90 4 166
2017 First official language - English 64 25 2 6 2 0 0 89 8 356
2017 First official language - French 56 34 3 4 3 0 0 91 7 178
2014 First official language - English 68 27 4 2 0 0 0 94 2 365
2014 First official language - French 58 34 5 4 0 0 0 91 4 220

Question 21. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 57 31 7 3 2 0 0 88 4 313
2018 First official language - French 47 34 10 5 3 0 1 82 8 167

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 39 38 11 4 3 5 1 81 8 314
2018 First official language - French 35 41 16 3 2 3 0 78 5 168
2017 First official language - English 40 34 11 7 3 4 0 78 10 352
2017 First official language - French 34 44 15 2 2 3 1 81 3 178
2014 First official language - English 42 31 10 6 2 8 0 80 9 366
2014 First official language - French 43 33 14 3 0 8 0 81 4 220

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 38 38 10 9 2 3 0 78 11 312
2018 First official language - French 42 41 11 3 2 1 0 84 4 167
2017 First official language - English 35 41 10 8 4 2 0 78 12 355
2017 First official language - French 36 46 10 4 1 2 0 84 6 178
2014 First official language - English 42 36 11 6 3 2 0 80 8 366
2014 First official language - French 41 35 12 7 1 4 0 79 8 220
2011 First official language - English 33 39 11 11 4 3 0 74 15 381
2011 First official language - French 32 40 17 5 5 1 0 73 10 207

Question 42. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 60 30 4 4 1 0 0 91 5 312
2018 First official language - French 59 30 8 1 2 0 0 88 4 165
2017 First official language - English 57 32 6 3 2 0 0 89 5 354
2017 First official language - French 51 40 5 4 0 0 0 91 4 178
2014 First official language - English 56 34 7 2 1 0 0 91 3 366
2014 First official language - French 54 33 9 4 0 0 0 87 5 220
2011 First official language - English 52 34 8 3 2 0 0 87 5 381
2011 First official language - French 41 39 12 3 3 1 0 81 6 206
2008 First official language - English 46 32 11 7 4 0 0 78 11 407
2008 First official language - French 34 41 16 5 4 0 0 75 8 327

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 29 31 12 9 4 9 6 70 16 311
2018 First official language - French 29 28 13 11 4 9 6 68 17 167
2017 First official language - English 34 27 12 10 5 7 6 69 17 357
2017 First official language - French 30 35 11 5 2 6 11 78 8 178
2014 First official language - English 39 27 11 7 3 5 9 76 11 366
2014 First official language - French 31 32 14 4 2 8 8 75 8 220

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 45 36 8 6 1 3 1 84 8 316
2018 First official language - French 42 37 8 6 4 2 1 81 11 165
2017 First official language - English 48 34 8 6 3 1 0 83 9 356
2017 First official language - French 44 38 11 2 3 1 0 83 6 176
2014 First official language - English 50 31 7 5 2 4 1 86 7 366
2014 First official language - French 45 34 7 8 2 2 1 82 11 220
2011 First official language - English 45 33 9 5 2 4 1 83 7 381
2011 First official language - French 38 34 14 7 3 3 0 75 10 207
2008 First official language - English 34 32 11 10 6 5 2 71 17 405
2008 First official language - French 27 38 10 11 8 5 2 70 19 327

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 43 34 16 4 2 1 0 78 6 315
2018 First official language - French 36 46 13 2 3 0 0 82 5 167

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 21 21 18 13 10 14 3 51 28 313
2018 First official language - French 18 29 14 10 12 13 4 56 27 167
2017 First official language - English 17 18 13 14 16 16 5 45 38 356
2017 First official language - French 14 24 19 11 10 16 5 49 26 177
2014 First official language - English 15 21 14 15 14 17 4 45 37 366
2014 First official language - French 16 19 17 11 13 19 5 45 32 220
2011 First official language - English 12 16 15 14 17 21 6 37 42 379
2011 First official language - French 14 16 17 15 13 18 6 40 37 207

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 8 92 315
2018 First official language - French 7 93 168

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic
(%)
Total responses
2018 First official language - English 68 26
2018 First official language - French 100 12

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 26
2018 First official language - French 0 12

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 26
2018 First official language - French 0 12

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic
(%)
Total responses
2018 First official language - English 55 26
2018 First official language - French 60 12

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic
(%)
Total responses
2018 First official language - English 31 26
2018 First official language - French 41 12

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Demographic
(%)
Total responses
2018 First official language - English 0 26
2018 First official language - French 0 12

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic
(%)
Total responses
2018 First official language - English 49 26
2018 First official language - French 41 12

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 16 11 14 3 7 40 9 54 19 312
2018 First official language - French 17 16 12 2 2 40 10 66 10 168
2017 First official language - English 15 13 14 6 5 37 9 52 21 357
2017 First official language - French 12 23 16 3 3 33 11 61 10 178
2014 First official language - English 17 10 16 5 2 42 9 55 13 366
2014 First official language - French 15 13 14 4 3 40 12 57 14 220

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 32 28 18 5 4 12 0 69 11 311
2018 First official language - French 30 36 15 2 2 16 0 78 4 168
2017 First official language - English 29 30 13 7 3 16 2 72 13 356
2017 First official language - French 25 40 15 2 2 12 3 77 5 178
2014 First official language - English 33 25 19 4 2 16 1 70 7 366
2014 First official language - French 25 32 16 6 2 17 2 71 9 220
2011 First official language - English 29 34 15 3 2 17 1 77 5 380
2011 First official language - French 29 34 17 3 3 13 1 73 7 207

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 4 96 311
2018 First official language - French 3 97 167

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 17 13 15 2 2 43 8 60 9 314
2018 First official language - French 17 18 15 1 2 36 9 65 7 168
2017 First official language - English 13 11 16 3 1 46 10 54 10 356
2017 First official language - French 16 22 12 2 2 37 10 70 7 177
2014 First official language - English 14 9 16 2 1 49 8 54 8 366
2014 First official language - French 16 13 14 3 2 45 8 61 9 220

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 32 28 17 3 3 16 1 73 7 313
2018 First official language - French 30 37 15 1 2 14 1 79 4 168
2017 First official language - English 28 31 13 5 1 19 3 76 8 356
2017 First official language - French 28 37 12 2 2 16 3 80 5 178
2014 First official language - English 34 24 17 2 2 21 1 74 5 366
2014 First official language - French 28 27 20 2 2 19 3 70 5 220
2011 First official language - English 35 29 13 2 1 19 0 80 4 381
2011 First official language - French 33 34 14 2 2 15 1 79 5 207
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 63 21 9 3 3 1 0 85 6 311
2018 First official language - French 61 25 7 4 2 0 0 86 7 164
2017 First official language - English 56 27 7 5 4 2 0 85 8 356
2017 First official language - French 61 27 7 2 2 0 1 89 4 178

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 33 42 13 6 2 3 0 78 9 315
2018 First official language - French 25 53 16 2 2 4 0 80 4 164
2017 First official language - English 27 44 14 9 3 3 0 74 12 357
2017 First official language - French 22 48 19 3 2 4 1 74 6 177

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 27 40 15 11 4 2 0 69 16 315
2018 First official language - French 22 45 22 6 4 2 0 69 9 166
2017 First official language - English 24 44 13 11 7 2 0 69 18 357
2017 First official language - French 20 41 24 11 3 1 1 61 15 178

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 23 29 23 13 11 0 1 52 25 313
2018 First official language - French 26 27 27 11 8 0 1 53 19 167
2017 First official language - English 28 28 20 10 12 1 1 57 22 357
2017 First official language - French 27 22 27 11 11 1 1 49 23 177

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 9 29 35 15 9 0 1 39 25 313
2018 First official language - French 13 24 36 20 7 0 1 37 27 167
2017 First official language - English 11 30 31 17 10 0 1 41 28 357
2017 First official language - French 11 26 31 19 11 0 2 38 30 177

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 15 34 32 12 6 1 1 50 18 309
2018 First official language - French 15 26 35 18 4 0 1 41 23 167
2017 First official language - English 17 36 22 15 8 0 1 55 23 354
2017 First official language - French 14 29 35 11 9 0 2 45 20 177

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 23 28 26 12 8 1 2 53 21 311
2018 First official language - French 17 28 31 17 7 0 1 45 24 166
2017 First official language - English 23 25 25 17 8 0 1 50 25 356
2017 First official language - French 20 23 28 18 9 1 2 44 28 178

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 23 36 23 10 6 1 3 60 16 312
2018 First official language - French 31 32 20 11 3 0 3 65 15 162
2017 First official language - English 26 31 23 8 8 0 4 59 17 357
2017 First official language - French 24 31 17 12 7 1 10 61 21 178

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 20 32 30 9 8 0 1 52 18 310
2018 First official language - French 27 28 25 12 8 0 1 55 20 166
2017 First official language - English 21 26 29 13 9 0 0 48 23 356
2017 First official language - French 29 25 27 9 9 0 1 55 18 177

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 25 37 24 9 5 1 1 62 14 311
2018 First official language - French 28 39 21 7 2 1 2 69 10 168
2017 First official language - English 28 41 18 7 4 0 1 70 12 356
2017 First official language - French 34 34 19 10 2 0 1 69 12 177

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 16 42 24 13 4 1 0 59 17 310
2018 First official language - French 21 40 24 11 3 0 2 61 14 166
2017 First official language - English 25 35 24 11 4 0 1 60 15 355
2017 First official language - French 27 35 24 11 3 0 1 62 14 177

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 22 34 27 10 6 1 1 56 16 312
2018 First official language - French 29 33 20 13 4 1 1 63 17 168
2017 First official language - English 26 36 22 10 5 0 1 63 15 356
2017 First official language - French 31 36 20 7 6 0 1 67 13 177

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 27 37 24 9 2 1 1 64 12 312
2018 First official language - French 26 37 23 8 4 1 2 64 12 166
2017 First official language - English 32 36 21 7 3 0 2 69 10 353
2017 First official language - French 37 34 20 7 2 1 1 71 9 176

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 59 26 8 3 3 1 2 86 6 311
2018 First official language - French 58 25 6 5 5 0 2 84 10 168
2017 First official language - English 63 22 9 3 2 0 1 86 5 357
2017 First official language - French 69 18 7 3 2 1 1 88 5 178

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 77 14 2 2 1 1 3 96 3 312
2018 First official language - French 71 16 3 1 2 1 6 94 3 167

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 79 10 3 2 2 1 2 92 4 311
2018 First official language - French 74 15 4 1 3 1 2 92 4 168
2017 First official language - English 81 10 4 2 1 0 2 93 3 357
2017 First official language - French 79 8 6 2 2 1 2 89 5 178

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 64 23 8 3 0 0 1 88 4 311
2018 First official language - French 62 24 9 3 2 0 1 86 5 166
2017 First official language - English 65 22 9 3 1 0 1 88 3 356
2017 First official language - French 60 20 11 4 2 0 3 82 6 177

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 57 22 11 4 5 0 1 79 9 311
2018 First official language - French 61 17 12 7 4 0 0 78 11 167
2017 First official language - English 66 17 9 5 3 0 1 83 8 355
2017 First official language - French 65 15 10 3 4 1 2 82 7 178

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 52 13 6 1 1 0 27 88 3 311
2018 First official language - French 60 9 5 1 0 0 26 92 2 163
2017 First official language - English 60 9 5 1 0 0 24 92 1 356
2017 First official language - French 58 12 6 1 0 1 22 91 2 178

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 65 24 7 1 1 0 3 91 1 309
2018 First official language - French 66 20 6 3 1 1 4 90 4 166
2017 First official language - English 69 21 5 1 1 0 4 93 2 357
2017 First official language - French 73 16 4 1 1 0 6 94 1 178

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 83 9 2 1 1 0 3 95 3 311
2018 First official language - French 82 9 2 1 2 0 3 95 4 166
2017 First official language - English 83 9 3 1 1 0 3 95 2 357
2017 First official language - French 83 5 3 2 1 2 4 94 3 178

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 52 28 11 3 3 0 2 83 6 310
2018 First official language - French 48 24 19 4 3 0 2 74 7 166
2017 First official language - English 55 30 9 3 2 0 1 86 5 357
2017 First official language - French 56 25 12 3 2 0 2 83 5 178

Question 63. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 10 38 35 12 4 0 0 49 16 316
2018 First official language - French 12 30 41 15 2 0 0 42 16 168
2017 First official language - English 10 34 39 12 6 0 0 44 18 357
2017 First official language - French 10 25 44 15 4 0 1 36 19 178

Question 64. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 6 16 46 25 6 0 0 31 22 314
2018 First official language - French 7 16 42 21 14 0 1 35 23 166
2017 First official language - English 8 18 38 26 10 1 0 35 27 357
2017 First official language - French 4 16 42 27 11 0 1 38 20 178
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 26 27 22 12 10 3 1 27 73 314
2018 First official language - French 31 28 24 6 9 2 0 31 69 168
2017 First official language - English 26 21 21 14 10 6 1 28 72 356
2017 First official language - French 29 23 21 13 11 1 2 30 70 178

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Demographic
(%)
Total responses
2018 First official language - English 18 218
2018 First official language - French 18 113
2017 First official language - English 19 237
2017 First official language - French 17 120

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 First official language - English 47 218
2018 First official language - French 43 113
2017 First official language - English 47 237
2017 First official language - French 37 120

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 First official language - English 17 218
2018 First official language - French 16 113
2017 First official language - English 13 237
2017 First official language - French 20 120

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2018 First official language - English 25 218
2018 First official language - French 33 113
2017 First official language - English 24 237
2017 First official language - French 38 120

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2018 First official language - English 9 218
2018 First official language - French 12 113
2017 First official language - English 9 237
2017 First official language - French 13 120

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay

Survey year Demographic
(%)
Total responses
2018 First official language - English 41 218
2018 First official language - French 42 113

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Demographic
(%)
Total responses
2018 First official language - English 37 218
2018 First official language - French 35 113
2017 First official language - English 42 237
2017 First official language - French 41 120

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2018 First official language - English 6 43 18 14 5 14 215
2018 First official language - French 4 44 22 15 3 12 110
2017 First official language - English 7 48 23 9 6 8 232
2017 First official language - French 7 50 22 12 3 5 113

Question 70. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 First official language - English 30 70 219
2018 First official language - French 33 67 111

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 43 18 15 9 5 2 9 68 15 313
2018 First official language - French 48 18 12 9 8 1 3 69 18 166

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 15 28 14 20 15 1 7 47 39 220
2018 First official language - French 14 31 17 17 11 1 9 50 31 112
2017 First official language - English 19 27 16 15 14 2 8 50 32 237
2017 First official language - French 13 35 15 17 9 3 8 54 29 121

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 First official language - English 3 12 10 20 45 3 9 16 73 221
2018 First official language - French 2 9 20 24 36 1 8 12 67 112
2017 First official language - English 4 9 11 20 43 2 11 15 73 237
2017 First official language - French 2 14 22 16 38 1 7 18 58 121
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