2018 Public Service Employee Survey Results by Theme for Department of Finance Canada by Question 78. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 30 45 5 15 5 0 0 75 20 20
2017 IS 26 43 4 17 9 0 0 69 26 23
2014 IS 48 40 0 8 4 0 0 88 12 25
2011 IS 33 52 6 6 3 0 0 85 9 33

Question 9. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 37 32 11 11 11 0 0 68 21 19
2017 IS 35 30 0 13 22 0 0 65 35 23

Question 10. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 50 35 5 5 5 0 0 85 10 20
2017 IS 31 43 0 22 4 0 0 74 26 23
2014 IS 72 16 12 0 0 0 0 88 0 25
2011 IS 61 30 9 0 0 0 0 91 0 33

Question 14. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 40 35 15 5 5 0 0 75 10 20
2017 IS 32 32 18 5 14 0 0 63 18 22
2014 IS 56 32 4 4 4 0 0 88 8 25
2011 IS 36 48 6 6 3 0 0 85 9 33

Question 43. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 45 20 20 15 0 0 0 65 15 20
2017 IS 39 17 26 9 9 0 0 57 17 23
2014 IS 52 40 8 0 0 0 0 92 0 25
2011 IS 45 39 12 0 3 0 0 85 3 33

Question 44. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 45 25 20 10 0 0 0 70 10 20
2017 IS 35 17 21 22 4 0 0 52 26 23
2014 IS 48 40 12 0 0 0 0 88 0 25
2011 IS 52 33 6 6 3 0 0 85 9 33

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 35 30 5 15 10 0 5 68 26 20
2017 IS 39 13 17 9 13 9 0 57 24 23
2014 IS 64 20 4 8 0 0 4 88 8 25
2011 IS 45 36 12 3 3 0 0 82 6 33
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 55 20 5 15 5 0 0 75 20 20
2017 IS 61 17 4 17 0 0 0 78 17 23
2014 IS 56 20 16 8 0 0 0 76 8 25
2011 IS 52 15 21 12 0 0 0 67 12 33

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 53 26 5 11 5 0 0 79 16 19
2017 IS 56 17 13 9 4 0 0 74 13 23
2014 IS 56 12 8 20 4 0 0 68 24 25
2011 IS 45 36 6 12 0 0 0 82 12 33

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 60 15 15 0 10 0 0 75 10 20
2017 IS 52 26 4 13 4 0 0 78 17 23
2014 IS 54 29 8 8 0 0 0 83 8 24

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 35 30 30 0 0 5 0 68 0 20
2017 IS 35 31 13 0 9 13 0 75 10 23
2014 IS 40 40 8 0 0 12 0 91 0 25
2011 IS 30 48 12 3 3 0 3 81 6 33

Question 30. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 30 35 10 15 10 0 0 65 25 20
2017 IS 26 26 17 8 17 4 0 55 27 23
2014 IS 44 28 20 4 0 4 0 75 4 25
2011 IS 39 45 6 3 6 0 0 85 9 33

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 26 16 32 5 11 11 0 47 18 19
2017 IS 18 27 9 18 23 5 0 48 43 22
2014 IS 32 32 8 12 0 16 0 76 14 25
2011 IS 27 52 6 12 0 3 0 81 13 33

Question 32. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 15 30 20 20 15 0 0 45 35 20
2017 IS 13 30 13 22 17 4 0 45 41 23
2014 IS 16 40 12 20 4 8 0 61 26 25
2011 IS 24 45 18 12 0 0 0 70 12 33
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 47 21 11 11 11 0 0 68 21 19
2017 IS 31 26 13 8 22 0 0 57 30 23
2014 IS 44 28 8 12 8 0 0 72 20 25
2011 IS 33 33 18 9 6 0 0 67 15 33

Question 7. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 45 20 10 20 5 0 0 65 25 20
2017 IS 44 21 0 22 13 0 0 65 35 23

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 20 20 20 5 15 15 5 50 25 20
2017 IS 4 17 26 13 17 22 0 28 39 23
2014 IS 20 20 4 28 8 16 4 50 45 25

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 45 30 5 15 5 0 0 75 20 20
2017 IS 43 26 13 13 4 0 0 69 17 23
2014 IS 60 16 12 12 0 0 0 76 12 25
2011 IS 39 30 21 9 0 0 0 70 9 33

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 30 30 15 20 5 0 0 60 25 20
2017 IS 26 35 4 26 9 0 0 61 35 23
2014 IS 32 52 8 8 0 0 0 84 8 25
2011 IS 27 30 18 18 3 0 3 59 22 33

Question 2. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 55 30 0 10 5 0 0 85 15 20
2017 IS 30 35 13 17 4 0 0 65 22 23
2014 IS 60 32 0 4 4 0 0 92 8 25
2011 IS 48 42 3 3 3 0 0 91 6 33

Question 3. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 53 32 0 11 5 0 0 84 16 19
2017 IS 35 35 4 13 13 0 0 69 26 23
2014 IS 72 12 4 8 4 0 0 84 12 25
2011 IS 58 30 6 3 3 0 0 88 6 33

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 15 25 10 25 20 5 0 42 47 20
2017 IS 31 22 17 30 0 0 0 52 30 23
2014 IS 32 40 8 8 12 0 0 72 20 25
2011 IS 18 42 21 9 6 3 0 63 16 33

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 25 20 0 15 35 0 5 47 53 20
2017 IS 17 13 26 26 13 4 0 32 41 23
2014 IS 20 44 4 8 24 0 0 64 32 25
2011 IS 21 27 18 18 15 0 0 48 33 33

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 30 35 15 5 15 0 0 65 20 20
2017 IS 26 35 13 13 13 0 0 61 26 23
2014 IS 40 40 0 16 4 0 0 80 20 25
2011 IS 36 30 15 9 6 3 0 69 16 33

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 10 45 20 5 15 0 5 58 21 20
2017 IS 26 21 22 17 13 0 0 48 31 23
2014 IS 32 44 8 16 0 0 0 76 16 25

Question 13. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 35 35 10 10 10 0 0 70 20 20
2017 IS 31 30 4 22 13 0 0 61 35 23
2014 IS 56 24 4 16 0 0 0 80 16 25
2011 IS 48 27 9 6 6 0 3 78 13 33

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 25 25 25 5 10 10 0 56 17 20
2017 IS 23 27 18 23 5 5 0 52 29 22

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 30 35 10 15 10 0 0 65 25 20
2017 IS 44 9 22 17 9 0 0 52 26 23
2014 IS 40 32 16 8 4 0 0 72 12 25
2011 IS 30 42 6 9 12 0 0 73 21 33

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 25 55 15 0 5 0 0 80 5 20
2017 IS 22 48 13 17 0 0 0 70 17 23
2014 IS 44 40 16 0 0 0 0 84 0 25
2011 IS 21 52 6 12 6 0 3 75 19 33

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 IS 25 35 40 20
2017 IS 43 26 31 23
2014 IS 16 44 40 25
2011 IS 27 42 30 33

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 IS 0 10 80 0 10 0 10
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 45 45 5 0 5 0 0 90 5 20
2017 IS 39 30 0 17 13 0 0 69 31 23
2014 IS 60 24 8 4 4 0 0 84 8 25
2011 IS 58 24 12 6 0 0 0 82 6 33

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 15 50 20 15 0 0 0 65 15 20
2017 IS 35 21 4 31 9 0 0 56 39 23
2014 IS 32 48 12 4 0 4 0 83 4 25
2011 IS 45 18 27 3 3 3 0 66 6 33

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 15 25 20 35 5 0 0 40 40 20
2017 IS 26 17 17 26 13 0 0 39 43 23
2014 IS 4 8 52 20 16 0 0 36 12 25
2011 IS 12 24 33 18 9 0 3 28 38 33

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 15 10 15 35 20 5 0 58 26 20
2017 IS 26 17 4 17 26 4 4 48 47 23
2014 IS 0 4 28 40 28 0 0 68 4 25
2011 IS 6 3 18 39 30 3 0 72 9 33

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 20 10 30 25 10 5 0 37 32 20
2017 IS 31 17 22 22 9 0 0 31 48 23
2014 IS 20 20 28 20 8 0 4 29 42 25
2011 IS 15 18 24 21 18 0 3 41 34 33

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 25 15 30 30 0 0 0 30 40 20
2017 IS 31 13 17 31 9 0 0 39 43 23
2014 IS 4 20 32 36 8 0 0 44 24 25
2011 IS 12 21 48 12 6 0 0 18 33 33

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 20 5 30 25 5 5 10 35 29 20
2017 IS 27 13 27 18 14 0 0 32 41 22
2014 IS 8 16 48 16 8 0 4 25 25 25
2011 IS 12 30 27 18 9 0 3 28 44 33

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 5 20 30 35 10 0 0 45 25 20
2017 IS 22 4 13 31 22 4 4 57 29 23
2014 IS 0 8 16 44 28 0 4 75 8 25
2011 IS 6 3 18 45 27 0 0 73 9 33

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 10 5 50 20 10 5 0 32 16 20
2017 IS 26 8 22 31 13 0 0 44 35 23
2014 IS 4 17 50 17 13 0 0 29 21 24

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 60 25 0 5 10 0 0 85 15 20
2017 IS 52 17 4 13 13 0 0 69 26 23
2014 IS 52 20 8 16 4 0 0 72 20 25

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 60 20 10 10 0 0 0 80 10 20
2017 IS 39 39 0 13 9 0 0 78 22 23
2014 IS 56 28 12 4 0 0 0 84 4 25

Question 21. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 50 30 5 10 5 0 0 80 15 20

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 25 55 10 5 0 5 0 84 5 20
2017 IS 35 17 31 9 4 4 0 54 14 23
2014 IS 44 20 12 0 4 20 0 80 5 25

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 30 30 20 10 0 10 0 67 11 20
2017 IS 31 35 22 9 4 0 0 65 13 23
2014 IS 48 24 16 0 4 8 0 78 4 25
2011 IS 42 36 12 0 6 3 0 81 6 33

Question 42. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 58 26 11 5 0 0 0 84 5 19
2017 IS 44 17 21 13 4 0 0 61 17 23
2014 IS 68 20 8 0 0 4 0 92 0 25
2011 IS 47 38 6 6 3 0 0 84 9 32

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 25 30 20 10 5 10 0 61 17 20
2017 IS 22 22 17 17 13 9 0 48 33 23
2014 IS 32 40 4 16 0 8 0 78 17 25

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 21 53 21 0 5 0 0 74 5 19
2017 IS 30 35 17 9 4 4 0 68 14 23
2014 IS 40 52 0 4 0 4 0 96 4 25
2011 IS 45 21 15 6 0 9 3 76 7 33

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 30 45 25 0 0 0 0 75 0 20

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 20 30 10 20 5 10 5 59 29 20
2017 IS 22 30 9 22 17 0 0 52 39 23
2014 IS 24 8 20 32 8 4 4 35 43 25
2011 IS 18 24 18 12 12 12 3 50 29 33

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 10 20 10 10 5 35 10 55 27 20
2017 IS 13 17 26 13 9 22 0 39 27 23
2014 IS 16 0 12 0 0 48 24 57 0 25

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 30 35 20 5 5 5 0 68 11 20
2017 IS 26 13 22 17 13 9 0 43 33 23
2014 IS 24 24 24 4 0 20 4 63 5 25
2011 IS 36 27 12 6 3 12 3 75 11 33

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 10 20 15 5 5 35 10 55 18 20
2017 IS 17 0 39 0 4 35 4 29 7 23
2014 IS 12 4 12 4 0 52 16 50 13 25

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 30 40 20 0 5 5 0 74 5 20
2017 IS 26 4 30 4 9 26 0 41 18 23
2014 IS 28 16 8 4 0 44 0 79 7 25
2011 IS 36 30 18 3 0 12 0 76 3 33
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 70 10 15 0 5 0 0 80 5 20
2017 IS 65 13 4 13 4 0 0 78 17 23

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 15 65 15 0 5 0 0 80 5 20
2017 IS 17 44 21 9 4 4 0 64 14 23

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 15 55 20 5 5 0 0 70 10 20
2017 IS 26 26 13 21 13 0 0 52 35 23

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 20 35 30 5 10 0 0 55 15 20
2017 IS 26 31 17 9 13 4 0 59 23 23

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 20 40 20 10 10 0 0 60 20 20
2017 IS 9 39 17 26 9 0 0 48 35 23

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 21 32 21 21 5 0 0 53 26 19
2017 IS 9 44 13 21 13 0 0 52 35 23

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 20 45 25 0 10 0 0 65 10 20
2017 IS 23 27 18 23 9 0 0 50 32 22

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 10 60 20 0 10 0 0 70 10 20
2017 IS 26 44 17 4 9 0 0 70 13 23

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 20 55 10 5 10 0 0 75 15 20
2017 IS 22 44 13 9 13 0 0 65 21 23

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 15 35 25 15 5 0 5 53 21 20
2017 IS 39 26 9 4 22 0 0 65 26 23

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 10 55 15 15 5 0 0 65 20 20
2017 IS 31 22 17 8 22 0 0 52 30 23

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 30 25 10 25 10 0 0 55 35 20
2017 IS 31 17 9 17 26 0 0 48 44 23

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 25 40 30 0 5 0 0 65 5 20
2017 IS 44 22 21 4 9 0 0 65 13 23

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 50 25 5 15 5 0 0 75 20 20
2017 IS 65 22 9 0 4 0 0 87 4 23

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 60 35 0 0 5 0 0 95 5 20

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 70 20 0 0 5 5 0 95 5 20
2017 IS 57 22 13 4 4 0 0 79 9 23

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 60 25 15 0 0 0 0 85 0 20
2017 IS 44 30 4 17 0 0 4 77 18 23

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 55 15 20 5 5 0 0 70 10 20
2017 IS 44 17 13 17 4 0 4 63 23 23

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 55 10 5 5 0 0 25 87 7 20
2017 IS 48 13 0 4 0 0 35 93 7 23

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 70 20 5 0 0 0 5 95 0 20
2017 IS 65 13 9 0 0 4 9 90 0 23

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 90 5 5 0 0 0 0 95 0 20
2017 IS 61 9 9 0 9 0 13 80 10 23

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 35 25 35 0 5 0 0 60 5 20
2017 IS 48 13 26 0 4 0 9 67 5 23

Question 63. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 5 40 40 5 10 0 0 45 15 20
2017 IS 9 26 35 17 13 0 0 35 30 23

Question 64. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 5 15 55 20 5 0 0 25 20 20
2017 IS 9 30 31 26 4 0 0 31 39 23
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 20 40 25 0 10 5 0 21 79 20
2017 IS 35 31 21 4 9 0 0 35 65 23

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Demographic
(%)
Total responses
2018 IS 27 15
2017 IS 33 15

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 IS 33 15
2017 IS 27 15

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 IS 20 15
2017 IS 20 15

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2018 IS 60 15
2017 IS 60 15

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2018 IS 7 15
2017 IS 0 15

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay

Survey year Demographic
(%)
Total responses
2018 IS 33 15

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Demographic
(%)
Total responses
2018 IS 20 15
2017 IS 33 15

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2018 IS 0 53 7 20 0 20 15
2017 IS 0 60 13 20 0 7 15

Question 70. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 IS 36 64 14

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 30 5 25 20 10 0 10 39 33 20

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 7 40 13 13 20 0 7 50 36 15
2017 IS 27 19 13 13 20 0 7 50 36 15

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 IS 0 20 13 40 27 0 0 20 67 15
2017 IS 0 20 13 13 33 7 13 25 58 15
Date modified: