2018 Public Service Employee Survey Results by Theme for Department of Finance Canada by Question 27. Are you a supervisor?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 46 42 7 5 1 0 0 88 5 112
2018 Non-supervisor 35 47 11 5 2 0 0 82 7 362
2017 Supervisor 43 53 1 2 1 0 0 96 2 134
2017 Non-supervisor 39 44 7 6 4 0 0 83 10 406
2014 Supervisor 53 40 3 3 1 0 0 93 5 150
2014 Non-supervisor 32 46 10 9 2 0 0 78 11 438
2011 Supervisor 51 38 4 3 5 0 0 89 7 160
2011 Non-supervisor 31 41 13 9 5 0 0 72 14 430
2008 Supervisor 50 34 8 6 2 0 0 84 8 175
2008 Non-supervisor 35 41 12 8 4 0 0 76 12 559

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 47 37 6 6 5 0 0 84 10 110
2018 Non-supervisor 40 34 13 7 6 0 0 74 13 366
2017 Supervisor 36 45 8 8 3 0 0 81 11 133
2017 Non-supervisor 36 39 11 7 7 0 0 74 15 404

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 57 39 3 1 0 0 0 96 1 110
2018 Non-supervisor 49 36 11 2 1 0 0 85 4 367
2017 Supervisor 57 35 5 2 0 0 1 93 2 133
2017 Non-supervisor 51 36 7 5 1 0 0 88 6 405
2014 Supervisor 78 17 3 2 0 0 0 95 2 150
2014 Non-supervisor 53 34 11 2 0 0 0 87 3 436
2011 Supervisor 66 28 4 1 1 0 0 94 2 160
2011 Non-supervisor 49 32 11 5 1 0 0 82 7 429

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 53 39 6 2 0 0 0 92 2 110
2018 Non-supervisor 44 40 10 4 2 0 0 84 6 368
2017 Supervisor 47 44 4 3 1 0 1 92 4 134
2017 Non-supervisor 45 39 8 4 3 0 0 85 7 405
2014 Supervisor 55 35 8 1 0 0 0 91 1 149
2014 Non-supervisor 41 41 10 5 3 0 0 82 8 437
2011 Supervisor 53 36 3 4 4 0 0 90 7 160
2011 Non-supervisor 39 40 11 7 4 0 0 79 10 430
2008 Supervisor 56 32 7 3 2 0 0 88 5 175
2008 Non-supervisor 40 43 9 7 1 0 0 83 9 561

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 62 26 8 2 2 0 0 89 4 113
2018 Non-supervisor 50 34 9 4 2 1 0 85 6 366
2017 Supervisor 60 30 7 3 1 0 0 89 4 134
2017 Non-supervisor 51 28 13 4 3 0 0 80 7 404
2014 Supervisor 60 28 8 3 1 0 0 88 4 150
2014 Non-supervisor 44 33 13 8 2 0 0 77 9 438
2011 Supervisor 59 24 11 4 3 1 0 83 7 159
2011 Non-supervisor 35 37 14 8 4 2 0 74 12 431

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 63 26 6 3 2 0 0 89 5 112
2018 Non-supervisor 48 37 8 5 2 0 0 85 7 367
2017 Supervisor 52 38 6 4 1 0 0 89 5 134
2017 Non-supervisor 49 34 9 5 3 0 0 83 7 405
2014 Supervisor 60 32 5 3 0 0 0 92 3 150
2014 Non-supervisor 43 36 12 6 2 0 0 79 8 438
2011 Supervisor 60 26 7 3 4 1 0 86 7 159
2011 Non-supervisor 36 39 12 8 4 1 0 75 12 431
2008 Supervisor 41 35 11 7 5 0 0 76 13 174
2008 Non-supervisor 33 39 16 8 4 0 0 72 12 561

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 54 22 11 7 4 1 1 78 11 113
2018 Non-supervisor 43 27 14 7 5 3 1 73 12 367
2017 Supervisor 48 30 12 6 2 1 1 79 9 134
2017 Non-supervisor 43 25 15 9 6 3 0 70 15 403
2014 Supervisor 50 27 12 6 3 2 0 78 10 150
2014 Non-supervisor 37 27 17 9 6 3 0 67 16 438
2011 Supervisor 50 27 8 5 7 2 0 79 13 160
2011 Non-supervisor 37 29 15 8 8 3 0 68 17 431
2008 Supervisor 35 27 18 8 7 5 0 65 16 174
2008 Non-supervisor 33 26 17 12 9 4 0 61 22 560
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 54 29 8 5 4 0 0 83 9 113
2018 Non-supervisor 59 24 7 4 4 2 0 85 8 359
2017 Supervisor 49 35 8 3 2 2 1 87 5 134
2017 Non-supervisor 59 23 7 5 3 2 1 84 9 406
2014 Supervisor 48 26 14 4 5 3 0 76 9 150
2014 Non-supervisor 48 31 10 6 1 3 1 82 7 438
2011 Supervisor 57 25 6 5 5 1 1 84 11 160
2011 Non-supervisor 47 28 12 6 4 2 1 77 11 431
2008 Supervisor 45 27 10 9 5 3 0 74 15 175
2008 Non-supervisor 45 28 11 7 5 4 1 76 13 561

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 56 30 8 5 1 0 0 86 5 111
2018 Non-supervisor 49 34 7 6 3 1 0 83 9 362
2017 Supervisor 54 36 5 4 1 0 0 90 6 135
2017 Non-supervisor 49 34 7 5 3 0 1 84 9 406
2014 Supervisor 50 33 6 10 1 0 0 83 11 150
2014 Non-supervisor 43 36 12 6 2 1 0 81 8 438
2011 Supervisor 51 34 7 5 3 0 0 85 8 160
2011 Non-supervisor 42 34 9 10 4 0 1 77 14 431
2008 Supervisor 39 32 9 12 8 1 0 71 20 175
2008 Non-supervisor 41 33 10 9 6 1 0 74 15 560

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 51 25 14 5 5 0 0 76 10 113
2018 Non-supervisor 52 29 10 4 5 0 0 81 9 363
2017 Supervisor 48 38 8 5 1 0 0 86 6 134
2017 Non-supervisor 57 28 6 6 3 0 0 85 9 404
2014 Supervisor 49 31 12 5 3 1 0 81 7 149
2014 Non-supervisor 50 34 7 7 1 1 0 84 8 437

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 58 27 8 3 1 3 0 87 4 112
2018 Non-supervisor 45 28 13 4 3 7 1 79 8 367
2017 Supervisor 50 39 8 1 2 0 0 89 3 135
2017 Non-supervisor 47 33 8 4 2 6 0 85 6 406
2014 Supervisor 63 26 8 1 1 1 0 90 2 150
2014 Non-supervisor 41 33 11 4 2 8 0 82 6 438
2011 Supervisor 53 28 8 4 3 3 1 84 7 160
2011 Non-supervisor 30 33 16 6 4 11 1 71 12 429

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 58 27 5 9 2 0 0 84 11 113
2018 Non-supervisor 43 35 11 4 5 2 0 80 9 366
2017 Supervisor 49 36 10 3 2 0 0 84 5 135
2017 Non-supervisor 45 36 9 5 2 2 0 83 8 406
2014 Supervisor 58 32 4 6 1 0 0 89 7 149
2014 Non-supervisor 44 37 12 4 3 1 0 82 6 438
2011 Supervisor 51 30 8 6 5 0 0 81 10 160
2011 Non-supervisor 34 39 14 8 5 1 0 73 13 428
2008 Supervisor 32 31 16 13 8 1 0 63 21 174
2008 Non-supervisor 24 35 19 9 10 3 0 61 19 561

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 36 44 9 9 2 0 0 80 11 112
2018 Non-supervisor 34 34 18 7 4 4 0 70 11 365
2017 Supervisor 36 43 10 8 2 0 0 79 10 135
2017 Non-supervisor 34 40 12 6 3 4 1 78 10 405
2014 Supervisor 44 36 9 10 1 0 0 80 11 150
2014 Non-supervisor 29 40 17 5 3 6 0 73 8 437
2011 Supervisor 38 40 11 7 3 1 0 78 11 160
2011 Non-supervisor 25 45 14 9 3 5 0 73 13 431
2008 Supervisor 17 41 15 17 10 1 0 58 27 174
2008 Non-supervisor 15 35 17 15 8 10 0 56 25 560

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 25 50 9 13 3 0 0 75 16 113
2018 Non-supervisor 20 38 17 16 7 2 0 59 23 367
2017 Supervisor 30 41 16 12 2 0 0 70 14 135
2017 Non-supervisor 23 40 15 15 5 2 0 65 20 405
2014 Supervisor 29 45 12 11 3 0 0 74 14 150
2014 Non-supervisor 20 38 20 16 3 4 0 60 20 437
2011 Supervisor 24 46 11 14 5 0 1 70 19 160
2011 Non-supervisor 14 42 16 16 9 3 0 58 26 431
2008 Supervisor 17 41 14 19 8 1 0 59 27 175
2008 Non-supervisor 17 33 17 19 10 3 0 52 31 561
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 45 31 10 7 7 0 0 75 15 112
2018 Non-supervisor 35 37 12 8 7 0 0 72 15 365
2017 Supervisor 31 41 15 9 3 0 1 73 12 134
2017 Non-supervisor 34 38 12 12 5 0 0 71 17 405
2014 Supervisor 36 34 15 10 5 0 0 70 15 150
2014 Non-supervisor 25 41 16 12 5 0 1 67 17 438
2011 Supervisor 33 42 12 9 5 0 0 75 13 160
2011 Non-supervisor 27 40 14 10 8 0 1 67 18 431

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 34 49 9 6 2 0 0 83 7 110
2018 Non-supervisor 29 47 10 9 5 0 0 76 14 367
2017 Supervisor 33 52 8 6 2 0 0 84 8 134
2017 Non-supervisor 35 42 9 10 3 0 0 78 13 406

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 20 41 11 14 4 6 4 67 20 107
2018 Non-supervisor 14 16 21 8 7 25 9 46 22 367
2017 Supervisor 16 40 13 18 5 2 5 61 25 135
2017 Non-supervisor 12 19 15 9 7 29 8 50 26 406
2014 Supervisor 18 39 17 15 6 3 1 60 22 150
2014 Non-supervisor 14 21 15 12 5 26 7 52 25 438

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 35 40 11 12 3 0 0 75 15 113
2018 Non-supervisor 43 34 8 9 4 1 0 78 13 363
2017 Supervisor 28 48 9 11 4 0 1 76 15 135
2017 Non-supervisor 44 36 7 9 3 1 0 81 12 405
2014 Supervisor 35 36 14 9 5 1 0 71 14 150
2014 Non-supervisor 38 40 12 6 3 1 1 79 9 438
2011 Supervisor 35 39 12 10 3 0 0 74 13 160
2011 Non-supervisor 37 36 10 10 5 0 1 74 15 431
2008 Supervisor 28 38 9 14 9 2 0 68 23 174
2008 Non-supervisor 38 32 11 12 6 1 1 71 18 561

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 30 32 18 4 3 3 10 72 7 113
2017 Supervisor 26 37 14 9 2 4 9 72 12 135
2014 Supervisor 30 37 15 7 1 1 9 75 9 149

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 30 50 8 11 2 0 0 80 12 112
2018 Non-supervisor 27 47 11 10 4 0 1 75 14 368
2017 Supervisor 38 42 8 10 2 0 0 80 12 135
2017 Non-supervisor 35 40 13 9 3 0 0 75 12 404
2014 Supervisor 34 36 14 12 3 0 1 71 14 149
2014 Non-supervisor 23 40 19 14 3 0 1 64 17 437
2011 Supervisor 34 36 11 12 4 1 2 72 17 160
2011 Non-supervisor 25 34 20 12 7 0 2 61 19 431
2008 Supervisor 37 38 11 8 4 0 1 77 12 174
2008 Non-supervisor 30 40 16 9 4 1 2 71 13 561

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 60 36 4 0 0 0 0 96 0 112
2018 Non-supervisor 49 37 7 4 2 0 0 87 6 365
2017 Supervisor 59 31 5 4 0 0 1 91 4 134
2017 Non-supervisor 48 37 6 5 4 0 0 85 9 406
2014 Supervisor 67 28 3 1 0 0 0 95 1 150
2014 Non-supervisor 45 37 9 6 3 0 0 82 9 438
2011 Supervisor 64 30 3 1 2 0 0 94 3 159
2011 Non-supervisor 40 39 9 6 5 0 0 80 11 429
2008 Supervisor 60 30 6 3 1 0 0 90 4 175
2008 Non-supervisor 39 41 11 7 3 0 0 79 10 561

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 62 36 2 0 0 0 0 98 0 111
2018 Non-supervisor 51 36 7 4 2 0 0 87 6 361
2017 Supervisor 65 31 1 2 1 0 1 97 2 134
2017 Non-supervisor 49 39 6 4 3 0 0 88 7 405
2014 Supervisor 67 30 3 0 0 0 0 97 0 150
2014 Non-supervisor 47 37 9 6 2 0 0 84 7 437
2011 Supervisor 69 27 3 1 1 0 0 96 1 160
2011 Non-supervisor 44 39 5 7 4 0 0 83 11 430
2008 Supervisor 64 33 2 1 0 0 0 97 1 175
2008 Non-supervisor 42 43 8 4 3 0 0 86 7 561

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 30 42 14 10 5 0 0 72 14 111
2018 Non-supervisor 32 36 14 10 6 2 0 69 16 368
2017 Supervisor 39 33 13 10 4 1 0 72 15 133
2017 Non-supervisor 34 35 11 11 4 4 0 72 16 403
2014 Supervisor 36 30 14 14 5 1 0 67 19 150
2014 Non-supervisor 25 38 13 14 6 3 1 66 21 438
2011 Supervisor 21 42 19 12 6 0 0 63 18 160
2011 Non-supervisor 21 33 20 14 9 3 0 55 23 431
2008 Supervisor 31 39 12 11 5 1 0 71 16 174
2008 Non-supervisor 27 35 18 10 7 2 1 64 18 561

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 37 28 9 14 8 1 3 68 23 113
2018 Non-supervisor 31 27 13 11 12 4 1 61 25 367
2017 Supervisor 31 34 10 13 8 1 3 67 22 135
2017 Non-supervisor 32 29 11 13 12 2 1 63 26 403
2014 Supervisor 33 25 13 13 11 2 2 61 26 150
2014 Non-supervisor 25 29 13 13 16 2 2 56 30 437
2011 Supervisor 28 37 8 9 13 2 3 68 23 160
2011 Non-supervisor 25 29 14 15 15 2 2 55 31 431
2008 Supervisor 26 34 12 13 12 3 0 62 25 174
2008 Non-supervisor 21 33 14 13 14 2 2 57 28 559

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 49 42 7 2 0 0 0 91 2 111
2018 Non-supervisor 32 44 11 9 3 0 0 76 12 369
2017 Supervisor 51 40 4 2 3 0 0 91 5 133
2017 Non-supervisor 37 39 12 9 3 0 0 76 13 406
2014 Supervisor 48 41 3 5 2 0 0 89 7 150
2014 Non-supervisor 28 47 11 12 2 1 0 75 14 438
2011 Supervisor 47 41 6 3 3 0 0 88 6 159
2011 Non-supervisor 27 44 11 13 4 1 0 73 16 428

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 43 36 13 6 2 0 0 79 7 110
2018 Non-supervisor 34 38 13 8 6 0 1 72 14 368
2017 Supervisor 42 41 9 6 2 0 0 83 8 134
2017 Non-supervisor 37 35 12 10 4 0 1 73 14 406
2014 Supervisor 40 40 9 7 4 0 0 80 11 150
2014 Non-supervisor 33 39 15 10 2 0 1 73 12 438

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 39 41 13 5 1 0 1 81 6 111
2018 Non-supervisor 35 41 12 7 4 1 1 76 12 368
2017 Supervisor 40 42 6 8 1 0 3 85 9 134
2017 Non-supervisor 38 42 10 8 3 0 0 80 10 406
2014 Supervisor 45 33 10 8 3 0 1 79 11 150
2014 Non-supervisor 36 41 12 7 1 1 2 79 8 437
2011 Supervisor 49 33 8 6 3 0 1 83 9 160
2011 Non-supervisor 36 39 14 5 3 1 2 78 8 431

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 36 39 18 6 1 0 0 75 7 113
2018 Non-supervisor 26 40 20 6 4 4 0 69 11 369
2017 Supervisor 35 48 13 2 2 0 0 83 4 135
2017 Non-supervisor 24 40 18 10 4 5 0 67 14 402

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 36 43 11 9 1 0 0 79 10 112
2018 Non-supervisor 41 36 9 8 4 1 0 78 13 367
2017 Supervisor 38 37 8 12 5 0 0 75 16 133
2017 Non-supervisor 41 34 10 7 6 0 1 76 14 403
2014 Supervisor 29 34 13 15 8 0 0 63 23 150
2014 Non-supervisor 40 33 12 8 6 0 1 74 13 438
2011 Supervisor 29 33 8 18 14 0 0 61 31 160
2011 Non-supervisor 36 38 10 10 5 1 1 75 15 431

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 15 28 28 19 11 0 0 43 30 113
2018 Non-supervisor 31 39 20 7 3 0 0 70 10 368
2017 Supervisor 15 31 27 12 14 0 0 46 27 135
2017 Non-supervisor 28 44 18 8 2 0 0 72 10 405
2014 Supervisor 19 25 23 17 15 0 1 44 32 150
2014 Non-supervisor 31 41 19 5 4 0 0 72 9 438
2011 Supervisor 12 25 26 20 16 1 0 37 36 160
2011 Non-supervisor 31 44 16 5 4 0 1 75 9 431
2008 Supervisor 9 33 21 17 19 0 0 43 36 175
2008 Non-supervisor 26 44 19 8 3 1 0 70 11 560

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Supervisor 35 25 40 113
2018 Non-supervisor 31 35 34 368
2017 Supervisor 37 30 33 135
2017 Non-supervisor 29 35 35 405
2014 Supervisor 32 36 32 150
2014 Non-supervisor 36 34 30 437
2011 Supervisor 33 37 31 160
2011 Non-supervisor 39 29 32 431

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Supervisor 17 33 45 5 0 0 40
2018 Non-supervisor 7 33 35 9 9 7 113
2017 Supervisor 18 34 48 0 0 0 49
2017 Non-supervisor 7 29 49 8 2 5 119
2014 Supervisor 15 37 37 6 9999 4 48
2014 Non-supervisor 5 29 50 12 9999 4 160
2011 Supervisor 16 29 46 10 9999 0 52
2011 Non-supervisor 10 28 41 14 9999 7 168
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 63 36 1 0 0 0 0 99 0 111
2018 Non-supervisor 49 41 5 2 2 0 0 91 4 368
2017 Supervisor 56 38 4 2 0 0 0 93 2 134
2017 Non-supervisor 44 39 8 5 3 0 0 84 8 406
2014 Supervisor 59 35 5 0 2 0 0 93 2 150
2014 Non-supervisor 44 41 10 4 1 0 1 86 4 438
2011 Supervisor 58 32 6 2 2 0 0 90 4 160
2011 Non-supervisor 39 43 11 5 2 0 0 82 7 431
2008 Supervisor 50 36 8 3 2 0 0 87 5 175
2008 Non-supervisor 43 38 10 5 4 0 0 81 9 561

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 37 40 7 15 1 0 0 77 16 113
2018 Non-supervisor 31 42 17 6 3 1 0 73 9 368
2017 Supervisor 30 46 13 11 1 0 0 76 11 134
2017 Non-supervisor 31 45 13 8 1 2 0 78 9 405
2014 Supervisor 38 43 11 7 1 0 0 81 9 150
2014 Non-supervisor 28 44 16 7 2 3 0 74 9 437
2011 Supervisor 38 40 12 7 2 0 0 78 9 160
2011 Non-supervisor 26 45 17 7 2 3 0 73 10 431

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 7 23 50 14 5 0 0 20 30 112
2018 Non-supervisor 8 22 40 22 6 1 2 28 31 368
2017 Supervisor 4 26 49 13 7 0 0 21 30 135
2017 Non-supervisor 6 21 39 20 10 1 2 31 28 404
2014 Supervisor 6 19 51 16 8 0 1 24 25 150
2014 Non-supervisor 4 19 43 23 8 1 0 32 24 437
2011 Supervisor 10 24 44 16 5 0 1 21 35 159
2011 Non-supervisor 8 20 40 20 9 1 3 30 29 430
2008 Supervisor 16 37 36 9 1 0 1 10 54 175
2008 Non-supervisor 11 22 39 19 5 1 2 25 35 560

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 2 8 26 41 22 0 0 63 11 112
2018 Non-supervisor 4 11 20 39 22 2 2 63 16 366
2017 Supervisor 3 8 24 37 27 0 1 65 11 134
2017 Non-supervisor 5 11 21 32 27 1 3 62 16 403
2014 Supervisor 1 9 26 44 20 0 1 65 9 150
2014 Non-supervisor 2 12 19 39 22 2 3 65 15 435
2011 Supervisor 4 11 17 44 23 1 1 68 15 159
2011 Non-supervisor 4 6 18 42 23 2 5 71 10 431
2008 Supervisor 14 23 28 20 11 1 2 32 39 175
2008 Non-supervisor 8 16 24 29 16 3 4 48 26 557

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 7 10 44 25 14 0 0 39 17 112
2018 Non-supervisor 8 19 32 26 11 2 2 38 28 368
2017 Supervisor 6 15 40 25 13 0 0 39 22 135
2017 Non-supervisor 9 18 35 21 15 1 2 37 27 401
2014 Supervisor 7 22 37 25 9 0 0 33 29 150
2014 Non-supervisor 12 23 33 20 8 2 2 29 37 437
2011 Supervisor 15 15 32 26 10 0 2 36 31 159
2011 Non-supervisor 15 22 33 16 9 0 4 26 39 429
2008 Supervisor 24 22 32 15 6 0 1 22 46 175
2008 Non-supervisor 17 21 32 19 7 2 3 27 39 559

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 6 21 46 21 5 0 0 27 27 111
2018 Non-supervisor 5 17 38 27 10 1 2 38 23 367
2017 Supervisor 7 16 47 23 7 0 0 30 23 135
2017 Non-supervisor 8 18 32 28 12 0 1 41 27 403
2014 Supervisor 5 27 45 17 6 0 0 23 33 150
2014 Non-supervisor 5 19 38 23 12 2 2 37 24 438
2011 Supervisor 12 29 34 19 5 0 1 24 42 158
2011 Non-supervisor 6 18 41 21 10 0 3 32 25 428
2008 Supervisor 11 30 41 15 2 0 1 18 41 175
2008 Non-supervisor 6 22 34 27 9 1 2 37 28 559

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 7 26 34 20 11 1 0 31 34 111
2018 Non-supervisor 8 17 28 29 13 2 3 44 27 366
2017 Supervisor 12 24 32 21 12 0 0 33 35 135
2017 Non-supervisor 8 19 28 25 16 1 3 42 29 403
2014 Supervisor 17 22 39 14 8 0 0 22 39 150
2014 Non-supervisor 6 18 31 26 13 2 4 41 26 437
2011 Supervisor 19 26 28 19 7 0 1 26 46 158
2011 Non-supervisor 8 17 32 23 12 3 5 38 27 429
2008 Supervisor 21 29 28 17 4 0 2 21 51 174
2008 Non-supervisor 10 16 28 24 15 3 4 42 29 557

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 6 20 29 30 15 0 0 45 26 111
2018 Non-supervisor 6 14 29 30 15 3 3 48 21 364
2017 Supervisor 6 16 36 30 12 0 1 42 22 135
2017 Non-supervisor 9 16 24 25 20 3 3 48 26 402
2014 Supervisor 4 9 30 42 15 0 1 57 13 149
2014 Non-supervisor 4 12 26 33 18 3 4 55 17 437
2011 Supervisor 8 12 35 28 15 1 1 44 20 159
2011 Non-supervisor 5 12 25 30 21 3 5 55 18 429
2008 Supervisor 21 25 30 18 5 0 2 23 46 175
2008 Non-supervisor 14 17 26 22 11 4 5 36 35 557

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 6 18 45 23 8 0 0 32 23 111
2018 Non-supervisor 6 14 38 26 12 2 2 39 21 368
2017 Supervisor 5 19 36 29 10 0 0 40 24 135
2017 Non-supervisor 8 15 30 30 13 1 4 45 24 403
2014 Supervisor 5 20 38 30 8 0 0 38 25 150
2014 Non-supervisor 6 17 33 24 11 5 4 39 25 435

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 60 23 8 7 2 0 0 83 8 110
2018 Non-supervisor 51 28 8 7 6 1 0 79 13 368
2017 Supervisor 53 35 6 3 3 0 0 88 6 135
2017 Non-supervisor 51 25 10 9 5 1 0 77 13 406
2014 Supervisor 63 22 7 5 3 0 0 85 8 150
2014 Non-supervisor 46 34 7 9 4 0 0 80 13 438

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 68 27 2 1 2 0 0 95 3 108
2018 Non-supervisor 64 24 5 4 3 1 0 89 6 369
2017 Supervisor 62 33 1 3 1 0 0 95 5 134
2017 Non-supervisor 61 26 3 6 3 0 0 88 9 406
2014 Supervisor 64 30 5 1 0 0 0 94 1 150
2014 Non-supervisor 64 29 4 3 0 0 0 93 3 437

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 63 30 5 1 2 0 0 93 3 110
2018 Non-supervisor 50 34 9 4 2 0 1 84 6 369

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 42 41 9 5 2 1 0 84 6 113
2018 Non-supervisor 36 38 14 4 3 5 1 78 7 368
2017 Supervisor 38 45 12 3 1 1 0 83 4 133
2017 Non-supervisor 38 34 13 6 3 5 0 77 10 403
2014 Supervisor 46 32 13 2 1 5 0 83 3 150
2014 Non-supervisor 41 32 11 6 2 9 0 80 8 438

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 38 44 5 9 2 2 0 83 11 112
2018 Non-supervisor 39 38 12 6 2 3 0 79 8 366
2017 Supervisor 35 46 11 6 1 1 0 81 7 134
2017 Non-supervisor 36 41 10 8 3 2 0 79 11 405
2014 Supervisor 50 33 10 5 1 1 0 84 6 150
2014 Non-supervisor 38 37 12 7 2 4 0 78 9 438
2011 Supervisor 37 42 9 9 3 0 0 79 12 160
2011 Non-supervisor 31 38 15 9 5 3 0 71 14 431

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 62 29 5 2 1 0 0 92 3 112
2018 Non-supervisor 59 30 5 4 2 0 0 89 5 364
2017 Supervisor 55 37 4 3 1 0 0 92 4 134
2017 Non-supervisor 55 33 7 4 2 0 0 88 5 404
2014 Supervisor 62 30 5 2 1 0 0 92 3 150
2014 Non-supervisor 53 35 8 3 1 0 0 88 4 438
2011 Supervisor 57 31 7 2 3 0 0 88 5 160
2011 Non-supervisor 45 39 10 3 2 0 0 84 5 430
2008 Supervisor 44 33 11 8 3 0 0 77 12 175
2008 Non-supervisor 40 37 14 5 4 0 0 77 9 561

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 34 40 6 13 1 1 5 78 15 108
2018 Non-supervisor 28 26 14 8 5 12 6 66 17 369
2017 Supervisor 29 44 10 6 1 2 6 80 9 135
2017 Non-supervisor 34 24 13 9 5 8 8 69 16 406
2014 Supervisor 45 33 8 7 3 1 5 82 10 150
2014 Non-supervisor 33 28 13 5 3 8 10 74 10 438

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 60 28 6 4 1 0 1 89 5 113
2018 Non-supervisor 39 39 8 7 3 3 1 81 10 367
2017 Supervisor 53 38 4 2 2 1 0 92 4 133
2017 Non-supervisor 44 34 11 6 3 2 0 80 10 405
2014 Supervisor 65 25 4 5 0 1 0 91 5 150
2014 Non-supervisor 43 34 8 6 3 4 2 82 10 437
2011 Supervisor 61 27 6 2 2 2 0 90 4 160
2011 Non-supervisor 36 36 13 7 2 5 1 77 10 431
2008 Supervisor 42 36 10 7 3 1 0 79 11 175
2008 Non-supervisor 28 34 11 11 8 6 2 67 21 559

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 45 38 12 3 2 1 0 83 5 113
2018 Non-supervisor 39 38 16 3 2 1 0 78 6 368

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 24 25 17 6 11 11 5 59 21 112
2018 Non-supervisor 19 23 16 14 11 15 3 51 30 367
2017 Supervisor 12 20 17 11 13 12 15 44 33 134
2017 Non-supervisor 18 20 14 13 15 18 1 47 35 405
2014 Supervisor 20 22 14 11 11 15 8 54 28 150
2014 Non-supervisor 13 19 16 15 15 19 3 42 38 438
2011 Supervisor 16 18 14 13 14 13 13 46 36 160
2011 Non-supervisor 11 15 17 15 16 22 4 35 42 429

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 6 94 113
2018 Non-supervisor 9 91 369

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 22 24 9 0 5 32 9 77 8 112
2018 Non-supervisor 15 10 14 4 5 43 10 51 20 368
2017 Supervisor 15 23 17 7 1 27 10 60 13 135
2017 Non-supervisor 14 14 14 5 5 38 10 53 19 406
2014 Supervisor 29 12 17 5 3 29 7 63 11 150
2014 Non-supervisor 12 11 14 4 2 45 11 53 14 438

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 41 36 15 3 2 3 0 80 5 111
2018 Non-supervisor 28 29 17 4 4 17 0 69 10 367
2017 Supervisor 28 40 15 5 2 8 2 75 7 135
2017 Non-supervisor 28 31 13 6 3 17 3 73 11 405
2014 Supervisor 40 23 22 6 1 8 0 69 8 150
2014 Non-supervisor 26 29 16 4 2 20 2 71 8 438
2011 Supervisor 38 37 14 2 3 6 1 79 5 160
2011 Non-supervisor 26 33 16 3 2 19 1 74 6 429

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 26 19 11 0 3 34 8 77 5 113
2018 Non-supervisor 14 13 16 3 2 43 9 57 10 368
2017 Supervisor 16 17 15 4 1 35 13 63 8 134
2017 Non-supervisor 13 13 15 2 2 45 10 59 9 405
2014 Supervisor 23 12 14 3 0 41 7 67 6 150
2014 Non-supervisor 12 10 16 2 2 50 9 53 9 438

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 41 33 15 1 2 7 1 81 3 113
2018 Non-supervisor 28 30 17 3 3 19 1 73 7 367
2017 Supervisor 30 40 13 5 1 9 4 79 7 135
2017 Non-supervisor 28 30 13 4 2 21 3 76 7 405
2014 Supervisor 41 21 21 2 1 14 0 72 3 150
2014 Non-supervisor 28 26 16 2 2 22 2 73 6 438
2011 Supervisor 45 34 9 3 3 7 1 85 5 160
2011 Non-supervisor 30 30 15 2 1 22 0 77 4 430
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 62 25 8 4 2 0 0 87 6 112
2018 Non-supervisor 62 22 9 3 4 1 0 85 6 362
2017 Supervisor 57 30 8 2 1 0 0 88 4 134
2017 Non-supervisor 58 26 6 4 4 2 0 86 8 406

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 42 44 9 2 1 2 0 87 3 112
2018 Non-supervisor 27 47 15 5 3 4 0 76 8 366
2017 Supervisor 28 56 10 5 1 0 0 84 6 135
2017 Non-supervisor 24 41 18 7 4 5 1 69 12 405

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 31 43 16 8 2 0 0 74 10 113
2018 Non-supervisor 23 41 18 10 5 3 0 66 15 367
2017 Supervisor 20 46 18 15 1 1 0 66 16 135
2017 Non-supervisor 23 42 16 9 7 2 0 67 17 406

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 23 26 33 11 7 0 1 50 18 113
2018 Non-supervisor 24 29 21 13 11 0 1 54 25 366
2017 Supervisor 31 26 28 9 5 1 0 58 14 135
2017 Non-supervisor 27 26 20 11 14 1 1 54 25 405

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 5 18 40 26 11 0 0 24 37 113
2018 Non-supervisor 12 31 34 14 8 0 1 43 22 366
2017 Supervisor 6 21 25 29 18 0 0 27 48 135
2017 Non-supervisor 13 31 33 14 8 0 1 45 22 405

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 10 24 38 19 7 0 1 34 27 111
2018 Non-supervisor 17 34 31 12 5 1 1 51 17 364
2017 Supervisor 11 28 29 21 11 0 1 39 32 135
2017 Non-supervisor 18 37 25 11 7 0 2 56 19 402

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 12 26 35 18 10 0 0 38 28 112
2018 Non-supervisor 24 29 25 12 7 1 2 55 20 364
2017 Supervisor 13 21 30 25 12 0 0 34 36 135
2017 Non-supervisor 26 26 24 15 7 0 2 53 22 405

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 14 31 33 15 7 0 0 45 22 112
2018 Non-supervisor 29 35 18 9 4 1 4 68 14 361
2017 Supervisor 14 31 23 17 15 0 0 46 31 135
2017 Non-supervisor 29 31 20 7 5 0 8 65 13 406

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 12 29 33 17 10 0 0 41 26 112
2018 Non-supervisor 25 32 26 8 8 0 1 58 16 363
2017 Supervisor 14 24 38 13 12 0 0 38 24 134
2017 Non-supervisor 27 27 25 12 9 0 1 54 20 405

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 31 39 19 8 3 0 0 70 11 110
2018 Non-supervisor 24 37 24 8 4 1 1 63 13 368
2017 Supervisor 30 42 18 7 3 0 0 72 10 134
2017 Non-supervisor 30 38 18 8 4 0 1 69 13 405

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 15 39 28 14 4 0 0 55 17 110
2018 Non-supervisor 18 42 22 12 4 1 1 61 16 365
2017 Supervisor 20 34 30 13 3 0 0 55 16 134
2017 Non-supervisor 28 35 23 10 4 0 1 63 14 404

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 23 39 21 12 5 0 1 63 17 111
2018 Non-supervisor 24 33 26 11 6 1 1 58 17 368
2017 Supervisor 24 39 23 12 3 0 0 62 15 134
2017 Non-supervisor 30 35 21 8 6 0 1 65 14 405

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 25 38 26 7 5 0 0 63 12 111
2018 Non-supervisor 27 36 23 9 2 1 2 65 12 366
2017 Supervisor 26 36 25 9 3 0 1 62 12 134
2017 Non-supervisor 36 34 19 6 3 0 1 72 9 401

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 74 21 2 1 2 0 0 95 3 111
2018 Non-supervisor 53 27 9 4 4 1 2 82 8 367
2017 Supervisor 75 16 6 3 0 0 0 92 3 135
2017 Non-supervisor 61 22 10 3 2 0 1 84 6 405

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 86 11 0 0 0 1 3 100 0 111
2018 Non-supervisor 71 16 3 2 2 1 5 93 4 367

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 81 14 3 0 2 0 0 95 2 112
2018 Non-supervisor 76 11 4 3 2 1 3 91 5 366
2017 Supervisor 83 11 4 1 0 0 1 95 1 135
2017 Non-supervisor 79 9 5 2 2 0 2 90 5 405

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 62 27 8 2 1 0 0 89 3 111
2018 Non-supervisor 64 22 9 3 1 0 1 87 4 365
2017 Supervisor 63 24 10 3 0 0 0 87 3 134
2017 Non-supervisor 64 20 10 3 2 0 2 86 4 404

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 53 22 14 6 5 0 0 75 11 112
2018 Non-supervisor 60 20 11 5 5 0 1 80 9 365
2017 Supervisor 66 20 10 3 1 0 0 87 4 134
2017 Non-supervisor 66 14 9 5 4 0 2 82 9 404

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 47 28 19 4 2 0 0 75 6 112
2018 Non-supervisor 57 6 2 0 0 0 35 97 0 361
2017 Supervisor 48 33 16 3 0 0 0 81 3 135
2017 Non-supervisor 63 2 2 0 0 0 32 97 1 404

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 63 28 7 1 0 0 0 92 1 110
2018 Non-supervisor 65 21 6 2 1 0 5 91 3 364
2017 Supervisor 64 29 5 1 0 0 1 94 1 135
2017 Non-supervisor 72 15 4 1 1 0 6 94 2 405

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 90 8 1 1 0 0 0 98 1 111
2018 Non-supervisor 80 9 3 1 2 0 4 93 4 365
2017 Supervisor 93 5 0 2 0 0 1 98 2 135
2017 Non-supervisor 80 9 4 1 2 1 4 93 3 405

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 57 29 12 2 1 0 0 86 3 110
2018 Non-supervisor 50 26 14 4 3 0 2 78 7 365
2017 Supervisor 60 26 13 1 0 0 0 86 1 135
2017 Non-supervisor 54 29 9 3 3 0 2 85 6 405

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 4 28 48 18 1 0 0 33 19 113
2018 Non-supervisor 13 38 33 12 4 0 0 51 15 370
2017 Supervisor 6 25 46 18 4 0 0 31 23 135
2017 Non-supervisor 12 32 39 11 6 0 1 44 16 406

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 6 20 46 22 5 0 0 27 26 111
2018 Non-supervisor 7 15 44 24 9 0 1 34 22 368
2017 Supervisor 9 22 43 18 7 1 0 25 31 135
2017 Non-supervisor 6 16 38 29 11 0 0 40 22 406
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 28 37 19 6 8 2 0 28 72 113
2018 Non-supervisor 28 24 23 11 10 3 1 29 71 368
2017 Supervisor 29 23 27 10 5 7 1 31 69 135
2017 Non-supervisor 26 22 20 15 12 4 1 27 73 405

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 13 79
2018 Non-supervisor 19 251
2017 Supervisor 19 85
2017 Non-supervisor 19 277

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 43 79
2018 Non-supervisor 47 251
2017 Supervisor 33 85
2017 Non-supervisor 47 277

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 10 79
2018 Non-supervisor 19 251
2017 Supervisor 8 85
2017 Non-supervisor 18 277

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 35 79
2018 Non-supervisor 25 251
2017 Supervisor 39 85
2017 Non-supervisor 26 277

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Supervisor 8 79
2018 Non-supervisor 11 251
2017 Supervisor 7 85
2017 Non-supervisor 11 277

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 42 79
2018 Non-supervisor 41 251

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Supervisor 42 79
2018 Non-supervisor 34 251
2017 Supervisor 48 85
2017 Non-supervisor 40 277

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Supervisor 11 46 19 11 3 10 78
2018 Non-supervisor 4 43 20 14 5 15 246
2017 Supervisor 18 41 24 11 5 1 81
2017 Non-supervisor 4 52 22 9 4 9 268

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 28 72 79
2018 Non-supervisor 32 68 250

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 51 18 16 6 5 0 4 72 11 109
2018 Non-supervisor 42 18 13 10 7 2 8 67 19 369

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 21 31 13 18 7 1 9 58 28 80
2018 Non-supervisor 12 28 15 19 16 1 7 44 39 251
2017 Supervisor 21 34 15 9 5 1 15 65 17 86
2017 Non-supervisor 15 28 16 18 14 2 6 48 35 277

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 4 18 10 18 32 8 10 27 60 80
2018 Non-supervisor 2 8 14 22 45 1 8 11 73 252
2017 Supervisor 4 8 13 21 30 0 23 16 66 86
2017 Non-supervisor 3 11 16 18 44 2 5 16 67 277
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