2018 Public Service Employee Survey Results by Theme for the Public Service Commission of Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 42 9 5 6 0 0 80 11 163
2018 Does not provide services to public 34 40 13 8 5 0 0 74 13 398
2017 Provides services to public 29 44 12 9 5 1 0 74 14 176
2017 Does not provide services to public 29 44 12 8 6 0 0 74 14 415
2014 Provides services to public 27 48 8 9 7 0 0 75 16 161
2014 Does not provide services to public 30 43 14 9 4 0 0 73 13 422
2011 Provides services to public 33 40 14 9 4 0 0 73 13 210
2011 Does not provide services to public 38 37 14 6 4 0 0 76 10 514
2008 Provides services to public 33 44 11 9 4 0 0 77 13 252
2008 Does not provide services to public 34 43 12 8 3 0 0 77 12 517

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 35 16 7 6 1 0 72 12 164
2018 Does not provide services to public 34 36 15 10 5 0 0 70 15 397
2017 Provides services to public 29 38 20 9 5 1 0 67 14 174
2017 Does not provide services to public 30 37 15 10 8 1 0 68 17 416

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 34 11 4 2 0 0 84 6 163
2018 Does not provide services to public 43 38 12 4 2 0 0 81 7 396
2017 Provides services to public 42 40 12 3 2 0 0 82 5 175
2017 Does not provide services to public 46 37 10 4 3 1 0 83 6 415
2014 Provides services to public 57 30 9 5 1 0 0 86 5 161
2014 Does not provide services to public 56 33 8 1 2 0 0 89 3 422
2011 Provides services to public 52 35 9 2 1 0 0 87 3 209
2011 Does not provide services to public 58 31 8 3 1 0 0 89 4 514

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 39 9 5 4 0 0 83 8 164
2018 Does not provide services to public 34 44 12 7 3 0 0 78 9 396
2017 Provides services to public 33 45 13 5 3 0 0 79 8 176
2017 Does not provide services to public 36 41 12 6 5 0 0 76 12 415
2014 Provides services to public 37 40 12 7 3 0 0 78 10 161
2014 Does not provide services to public 35 42 13 6 3 0 0 78 9 422
2011 Provides services to public 38 43 9 8 2 0 0 81 10 211
2011 Does not provide services to public 44 39 9 5 2 0 0 83 7 514
2008 Provides services to public 37 46 7 7 2 0 0 83 9 256
2008 Does not provide services to public 41 42 8 6 3 0 0 83 9 519

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 30 16 4 3 1 0 76 7 163
2018 Does not provide services to public 41 32 14 8 4 1 0 74 12 394
2017 Provides services to public 37 36 16 8 3 1 0 73 11 176
2017 Does not provide services to public 35 34 14 9 7 1 0 70 16 413
2014 Provides services to public 24 42 18 6 9 2 0 67 15 161
2014 Does not provide services to public 32 35 17 9 6 0 0 67 15 422
2011 Provides services to public 34 34 17 6 8 1 0 69 14 211
2011 Does not provide services to public 37 34 15 11 4 0 0 71 15 515

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 35 16 4 3 1 0 77 7 164
2018 Does not provide services to public 37 38 12 9 4 0 0 75 13 393
2017 Provides services to public 32 42 17 6 3 0 0 75 9 176
2017 Does not provide services to public 34 35 15 9 6 0 0 70 16 415
2014 Provides services to public 23 47 14 8 8 0 0 70 16 161
2014 Does not provide services to public 32 39 15 9 5 0 0 71 14 421
2011 Provides services to public 32 39 15 6 7 0 0 72 14 210
2011 Does not provide services to public 36 38 12 9 4 0 0 74 14 514
2008 Provides services to public 33 36 15 11 5 0 0 69 16 256
2008 Does not provide services to public 31 41 11 12 5 1 0 72 17 520

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 25 20 11 6 5 0 60 19 164
2018 Does not provide services to public 32 24 17 12 10 4 1 59 23 397
2017 Provides services to public 29 24 22 9 10 6 1 57 20 176
2017 Does not provide services to public 29 22 18 13 13 4 1 54 27 415
2014 Provides services to public 25 27 19 12 14 3 0 54 26 161
2014 Does not provide services to public 30 22 15 15 13 4 1 55 29 421
2011 Provides services to public 27 29 14 12 13 4 1 59 26 210
2011 Does not provide services to public 32 25 16 14 10 2 1 59 24 511
2008 Provides services to public 30 23 14 17 7 9 0 58 27 256
2008 Does not provide services to public 30 26 17 13 9 4 0 59 23 518
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 33 10 3 5 2 2 81 9 163
2018 Does not provide services to public 46 30 10 7 4 2 2 78 11 397
2017 Provides services to public 51 29 11 4 3 2 0 82 7 176
2017 Does not provide services to public 47 29 10 6 4 3 1 80 10 415
2014 Provides services to public 40 33 10 11 2 4 1 77 13 161
2014 Does not provide services to public 40 33 13 6 4 2 1 75 11 422
2011 Provides services to public 37 36 13 7 5 2 0 74 12 209
2011 Does not provide services to public 50 31 8 4 4 1 1 83 9 515
2008 Provides services to public 40 29 14 11 4 1 1 70 15 256
2008 Does not provide services to public 40 33 10 8 6 3 1 76 14 518

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 30 10 3 5 1 1 82 8 163
2018 Does not provide services to public 43 31 14 6 5 0 1 74 11 394
2017 Provides services to public 45 36 10 6 2 0 1 82 8 176
2017 Does not provide services to public 46 33 8 8 4 1 0 80 12 416
2014 Provides services to public 40 39 5 9 5 1 1 81 14 160
2014 Does not provide services to public 40 34 10 9 6 0 0 75 15 421
2011 Provides services to public 36 38 13 6 5 1 0 75 12 211
2011 Does not provide services to public 47 34 9 6 3 0 1 82 9 514
2008 Provides services to public 39 33 11 12 4 0 0 72 16 256
2008 Does not provide services to public 38 35 9 10 6 1 1 75 16 519

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 26 9 6 6 1 1 78 13 164
2018 Does not provide services to public 46 30 9 9 5 0 1 77 14 395
2017 Provides services to public 52 30 10 5 3 1 0 82 8 176
2017 Does not provide services to public 51 28 8 7 5 0 0 79 12 414
2014 Provides services to public 44 33 10 6 7 0 0 77 13 161
2014 Does not provide services to public 46 29 10 8 6 0 0 75 15 422

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 29 10 5 4 17 0 78 10 164
2018 Does not provide services to public 35 36 15 6 3 6 1 75 9 397
2017 Provides services to public 29 35 15 7 4 10 1 72 12 176
2017 Does not provide services to public 27 36 15 9 5 8 0 69 15 416
2014 Provides services to public 21 33 20 9 4 13 0 62 15 161
2014 Does not provide services to public 27 38 17 6 4 9 0 71 11 422
2011 Provides services to public 25 33 10 13 9 9 1 65 24 210
2011 Does not provide services to public 24 32 17 12 7 8 0 61 20 512

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 33 19 7 5 6 0 68 12 163
2018 Does not provide services to public 33 36 16 10 4 1 0 69 14 395
2017 Provides services to public 24 40 14 12 5 4 1 68 18 176
2017 Does not provide services to public 23 40 14 11 6 3 1 67 19 416
2014 Provides services to public 22 24 25 16 8 6 0 49 25 161
2014 Does not provide services to public 24 38 19 11 6 2 0 63 18 422
2011 Provides services to public 22 33 22 12 9 2 0 56 22 211
2011 Does not provide services to public 23 35 20 11 8 2 0 60 20 512
2008 Provides services to public 22 32 17 12 10 6 1 57 24 257
2008 Does not provide services to public 21 32 19 14 10 4 0 55 26 519

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 26 24 9 5 12 0 56 17 163
2018 Does not provide services to public 21 36 20 13 6 5 0 59 20 396
2017 Provides services to public 15 35 21 12 6 10 1 57 20 176
2017 Does not provide services to public 15 38 19 15 7 5 1 56 23 415
2014 Provides services to public 12 27 23 18 10 11 0 44 31 160
2014 Does not provide services to public 14 33 19 16 9 8 0 51 28 422
2011 Provides services to public 13 37 23 10 8 9 0 55 20 211
2011 Does not provide services to public 15 40 19 14 7 5 0 58 22 513
2008 Provides services to public 12 31 22 16 8 10 0 49 27 257
2008 Does not provide services to public 11 33 21 22 9 5 0 46 32 521

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 29 23 15 6 5 0 54 22 164
2018 Does not provide services to public 17 37 20 18 6 2 0 55 25 396
2017 Provides services to public 15 41 24 9 7 3 1 58 17 176
2017 Does not provide services to public 17 40 16 15 8 3 0 59 24 415
2014 Provides services to public 14 28 23 19 12 4 0 44 32 161
2014 Does not provide services to public 14 37 20 16 10 3 0 53 27 421
2011 Provides services to public 19 34 23 13 9 3 0 54 23 210
2011 Does not provide services to public 18 44 13 14 7 2 0 64 22 511
2008 Provides services to public 16 40 15 17 9 4 0 58 27 257
2008 Does not provide services to public 13 42 14 19 10 1 0 56 30 520
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 30 17 11 7 1 1 64 18 165
2018 Does not provide services to public 31 34 18 10 6 0 0 65 16 396
2017 Provides services to public 28 36 16 14 5 1 1 65 19 176
2017 Does not provide services to public 28 35 16 12 8 1 0 64 20 416
2014 Provides services to public 22 36 18 16 8 0 0 58 24 160
2014 Does not provide services to public 29 35 14 15 6 1 0 65 21 422
2011 Provides services to public 22 37 21 14 6 0 0 58 21 211
2011 Does not provide services to public 32 39 13 10 5 1 0 71 15 514

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 34 12 6 4 1 0 78 10 165
2018 Does not provide services to public 30 39 14 10 6 0 0 70 16 394
2017 Provides services to public 33 45 5 13 3 0 0 78 16 176
2017 Does not provide services to public 29 43 12 10 5 0 0 72 15 416

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 18 15 19 9 21 1 44 36 161
2018 Does not provide services to public 12 27 16 13 7 22 3 53 26 397
2017 Provides services to public 8 25 17 19 11 17 3 42 37 176
2017 Does not provide services to public 15 23 15 18 9 17 3 47 34 416
2014 Provides services to public 11 26 19 12 15 16 1 45 32 161
2014 Does not provide services to public 9 21 18 15 15 16 5 39 38 421

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 37 13 5 6 1 2 75 12 164
2018 Does not provide services to public 36 38 9 9 6 0 2 75 15 397
2017 Provides services to public 41 38 11 5 3 0 2 80 8 176
2017 Does not provide services to public 42 32 9 10 5 1 1 75 15 416
2014 Provides services to public 36 32 17 8 4 1 2 71 12 161
2014 Does not provide services to public 38 35 11 9 7 0 0 73 15 422
2011 Provides services to public 30 41 14 7 6 1 1 72 13 211
2011 Does not provide services to public 44 33 11 7 4 0 1 78 11 516
2008 Provides services to public 30 33 15 13 8 0 2 64 21 256
2008 Does not provide services to public 32 37 13 9 7 1 1 70 17 519

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 39 19 5 3 3 5 71 8 38
2018 Does not provide services to public 31 33 12 8 3 4 9 73 13 114
2017 Provides services to public 26 47 14 5 3 3 3 77 8 37
2017 Does not provide services to public 27 43 15 1 5 2 8 77 6 122
2014 Provides services to public 24 58 5 3 4 3 3 86 8 37
2014 Does not provide services to public 28 31 11 11 5 5 9 69 19 117

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 45 7 12 4 1 0 77 16 165
2018 Does not provide services to public 29 45 11 7 5 0 2 76 13 398
2017 Provides services to public 33 41 12 10 4 0 1 74 14 176
2017 Does not provide services to public 36 36 16 8 4 0 0 72 12 415
2014 Provides services to public 33 34 13 13 7 0 0 68 19 161
2014 Does not provide services to public 35 41 10 9 4 0 1 77 13 422
2011 Provides services to public 36 40 13 7 5 0 0 75 11 210
2011 Does not provide services to public 40 36 12 7 3 0 2 77 10 515
2008 Provides services to public 29 45 8 12 5 0 0 75 17 256
2008 Does not provide services to public 31 41 13 10 4 0 1 73 15 521

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 45 7 6 3 0 0 84 9 164
2018 Does not provide services to public 35 41 10 9 4 0 0 76 14 398
2017 Provides services to public 30 46 15 6 3 0 0 76 9 176
2017 Does not provide services to public 38 41 10 6 4 0 0 79 10 416
2014 Provides services to public 33 40 14 9 3 1 0 74 12 161
2014 Does not provide services to public 37 38 12 10 3 0 0 75 13 422
2011 Provides services to public 33 37 13 10 5 1 0 71 16 211
2011 Does not provide services to public 42 37 10 8 3 0 0 79 11 509
2008 Provides services to public 35 43 9 10 2 0 0 78 13 257
2008 Does not provide services to public 37 43 11 6 3 0 0 80 9 521

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 44 5 5 2 1 0 89 7 165
2018 Does not provide services to public 43 40 7 6 4 0 0 83 10 398
2017 Provides services to public 36 45 7 9 2 0 0 81 11 176
2017 Does not provide services to public 46 37 8 6 2 0 0 83 9 415
2014 Provides services to public 42 38 9 8 3 0 0 80 11 161
2014 Does not provide services to public 46 38 6 7 2 0 0 84 9 421
2011 Provides services to public 36 43 11 7 2 0 0 80 9 211
2011 Does not provide services to public 47 34 8 8 2 0 0 82 10 515
2008 Provides services to public 43 38 7 9 2 0 0 81 11 257
2008 Does not provide services to public 44 40 8 5 3 0 0 85 8 521

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 30 19 14 10 4 0 56 24 165
2018 Does not provide services to public 22 37 16 12 7 4 1 62 21 393
2017 Provides services to public 24 36 16 12 8 4 1 62 21 176
2017 Does not provide services to public 29 34 15 10 6 4 1 67 17 415
2014 Provides services to public 21 27 19 14 15 3 0 50 30 161
2014 Does not provide services to public 27 35 14 13 8 2 1 64 22 422
2011 Provides services to public 25 35 16 13 10 2 1 61 23 210
2011 Does not provide services to public 31 32 15 13 7 2 1 65 20 514
2008 Provides services to public 22 33 16 19 9 1 0 56 28 257
2008 Does not provide services to public 22 39 16 12 8 3 0 64 20 519

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 26 17 15 21 3 1 45 38 165
2018 Does not provide services to public 15 24 16 17 19 3 6 43 39 396
2017 Provides services to public 15 26 10 18 22 4 3 45 44 176
2017 Does not provide services to public 16 20 16 17 24 3 5 39 44 415
2014 Provides services to public 9 20 15 19 31 3 2 31 53 161
2014 Does not provide services to public 13 19 18 18 25 3 3 34 47 422
2011 Provides services to public 12 22 15 27 21 1 3 35 50 210
2011 Does not provide services to public 16 22 14 19 23 2 4 40 45 514
2008 Provides services to public 14 32 10 18 22 2 2 48 41 255
2008 Does not provide services to public 13 31 17 18 17 2 3 46 37 520

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 39 11 12 6 1 1 70 18 164
2018 Does not provide services to public 32 41 13 8 6 0 0 74 13 397
2017 Provides services to public 22 47 14 12 5 1 0 69 17 176
2017 Does not provide services to public 33 41 11 9 5 0 0 74 14 414
2014 Provides services to public 19 40 16 18 7 0 0 59 25 161
2014 Does not provide services to public 27 41 15 10 6 0 1 69 16 421
2011 Provides services to public 26 41 11 16 6 1 1 68 21 210
2011 Does not provide services to public 37 41 9 7 4 0 0 79 12 511

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 36 14 12 9 1 1 65 22 163
2018 Does not provide services to public 34 40 14 7 4 0 0 74 12 397
2017 Provides services to public 33 33 15 11 7 0 1 67 18 176
2017 Does not provide services to public 38 34 14 7 6 0 0 72 14 414
2014 Provides services to public 23 35 17 15 9 0 1 58 25 161
2014 Does not provide services to public 31 39 13 11 5 0 0 71 16 422

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 37 15 6 2 0 0 76 8 163
2018 Does not provide services to public 32 39 15 7 5 0 1 72 13 395
2017 Provides services to public 29 47 15 7 3 0 0 76 10 176
2017 Does not provide services to public 33 37 14 10 5 0 2 71 15 414
2014 Provides services to public 28 42 17 7 6 0 0 70 13 161
2014 Does not provide services to public 34 38 14 9 5 0 0 72 14 422
2011 Provides services to public 40 39 12 6 3 0 0 79 9 209
2011 Does not provide services to public 43 41 9 4 1 0 1 85 6 513

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 41 18 11 3 5 0 67 14 165
2018 Does not provide services to public 26 37 20 7 4 5 0 67 11 394
2017 Provides services to public 17 43 22 10 5 2 3 62 15 176
2017 Does not provide services to public 25 39 18 8 6 3 1 67 15 416

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 31 11 6 4 0 1 79 10 164
2018 Does not provide services to public 52 32 5 7 3 0 1 85 10 397
2017 Provides services to public 48 29 11 8 3 1 1 78 11 176
2017 Does not provide services to public 47 32 9 7 5 0 0 79 12 415
2014 Provides services to public 36 34 14 9 6 1 0 71 15 161
2014 Does not provide services to public 45 35 9 7 3 0 0 80 11 421
2011 Provides services to public 43 35 10 6 5 0 1 79 12 211
2011 Does not provide services to public 47 35 6 7 4 0 0 83 11 516

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 28 13 10 4 0 0 74 13 164
2018 Does not provide services to public 45 27 15 7 5 0 1 73 12 397
2017 Provides services to public 43 33 16 7 1 0 0 76 8 175
2017 Does not provide services to public 42 31 13 8 5 1 1 74 13 415
2014 Provides services to public 41 35 11 7 6 0 0 76 13 161
2014 Does not provide services to public 44 34 15 4 2 0 0 78 6 422
2011 Provides services to public 39 33 19 7 2 0 0 72 9 211
2011 Does not provide services to public 35 38 17 7 4 0 1 73 10 514
2008 Provides services to public 34 33 18 10 5 0 1 67 15 256
2008 Does not provide services to public 31 36 20 9 4 0 0 67 13 520

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 39 25 35 165
2018 Does not provide services to public 40 27 33 398
2017 Provides services to public 38 27 35 176
2017 Does not provide services to public 38 26 36 416
2014 Provides services to public 39 37 25 161
2014 Does not provide services to public 42 28 29 422
2011 Provides services to public 41 28 31 211
2011 Does not provide services to public 33 34 34 513

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 9 33 42 4 10 3 62
2018 Does not provide services to public 11 20 56 2 7 5 157
2017 Provides services to public 14 20 49 3 3 10 68
2017 Does not provide services to public 16 13 59 2 7 3 159
2014 Provides services to public 8 15 65 2 9999 10 63
2014 Does not provide services to public 15 13 61 6 9999 6 181
2011 Provides services to public 8 17 60 6 9999 8 86
2011 Does not provide services to public 17 15 53 5 9999 9 168
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 35 7 3 3 0 0 87 6 164
2018 Does not provide services to public 42 41 12 2 2 0 0 84 5 397
2017 Provides services to public 37 47 7 6 2 0 1 85 8 174
2017 Does not provide services to public 42 41 9 5 3 1 0 83 8 415
2014 Provides services to public 40 41 12 2 5 1 0 81 7 161
2014 Does not provide services to public 45 40 9 4 1 1 0 86 5 422
2011 Provides services to public 47 42 7 3 1 0 0 89 4 210
2011 Does not provide services to public 52 36 7 3 1 0 0 88 4 514
2008 Provides services to public 50 41 4 3 2 1 0 91 5 255
2008 Does not provide services to public 49 36 8 4 3 1 0 86 7 519

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 36 17 8 2 3 0 72 11 164
2018 Does not provide services to public 32 44 11 8 2 1 0 78 11 394
2017 Provides services to public 26 41 16 11 3 2 0 69 14 176
2017 Does not provide services to public 27 45 15 8 3 2 0 73 12 415
2014 Provides services to public 23 36 18 13 7 2 0 61 20 161
2014 Does not provide services to public 29 42 15 10 3 1 0 72 13 422
2011 Provides services to public 32 45 14 5 2 2 0 78 7 209
2011 Does not provide services to public 39 42 10 5 2 1 0 82 7 515

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 17 27 25 18 1 1 44 29 165
2018 Does not provide services to public 8 24 39 17 8 1 2 26 34 394
2017 Provides services to public 9 25 32 16 14 1 5 31 35 175
2017 Does not provide services to public 9 22 40 16 9 1 2 26 33 414
2014 Provides services to public 11 28 30 21 7 2 1 30 39 161
2014 Does not provide services to public 9 22 42 19 4 1 2 24 32 421
2011 Provides services to public 8 22 33 22 10 0 5 34 31 211
2011 Does not provide services to public 9 22 37 21 6 0 2 29 33 514
2008 Provides services to public 11 26 34 18 10 0 1 29 37 257
2008 Does not provide services to public 12 32 34 16 4 0 1 20 45 518

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 7 15 30 24 21 3 0 46 23 165
2018 Does not provide services to public 10 19 27 25 13 2 3 41 31 395
2017 Provides services to public 6 19 31 14 19 4 6 38 28 174
2017 Does not provide services to public 12 19 33 17 14 3 3 33 32 411
2014 Provides services to public 11 20 31 21 10 2 4 33 33 161
2014 Does not provide services to public 8 15 32 29 12 2 3 43 24 421
2011 Provides services to public 6 13 27 31 16 2 4 50 20 211
2011 Does not provide services to public 6 16 30 28 14 2 4 45 23 514
2008 Provides services to public 11 20 28 21 16 3 2 39 32 256
2008 Does not provide services to public 11 25 29 22 9 2 2 32 38 519

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 17 30 15 20 0 2 36 34 165
2018 Does not provide services to public 14 29 32 14 7 3 2 21 45 397
2017 Provides services to public 15 21 27 15 14 1 6 32 39 173
2017 Does not provide services to public 16 24 31 14 9 3 4 24 42 414
2014 Provides services to public 17 27 31 10 6 3 6 17 48 161
2014 Does not provide services to public 20 27 31 12 6 1 2 19 49 422
2011 Provides services to public 10 21 26 26 8 2 7 38 34 210
2011 Does not provide services to public 15 21 30 21 8 1 3 31 38 514
2008 Provides services to public 10 23 26 21 12 3 6 36 36 255
2008 Does not provide services to public 16 26 29 18 6 1 3 25 44 519

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 10 32 28 22 1 1 51 16 165
2018 Does not provide services to public 4 18 33 30 11 1 2 43 23 396
2017 Provides services to public 3 18 32 22 19 1 6 43 22 173
2017 Does not provide services to public 8 17 33 23 14 1 3 39 26 413
2014 Provides services to public 5 16 39 23 11 2 4 36 22 161
2014 Does not provide services to public 6 17 37 27 9 1 2 38 24 419
2011 Provides services to public 6 15 31 28 16 1 3 46 22 211
2011 Does not provide services to public 8 19 34 26 9 1 3 36 28 515
2008 Provides services to public 6 18 32 25 15 1 3 42 25 257
2008 Does not provide services to public 9 21 38 21 8 0 2 30 31 520

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 22 18 21 19 1 1 41 41 164
2018 Does not provide services to public 9 20 29 25 11 2 3 38 32 397
2017 Provides services to public 14 22 29 12 17 1 5 31 38 174
2017 Does not provide services to public 13 17 30 22 13 2 4 37 31 411
2014 Provides services to public 25 26 25 12 7 1 3 20 54 161
2014 Does not provide services to public 16 24 33 16 7 1 4 24 41 420
2011 Provides services to public 12 28 27 16 11 1 5 29 42 211
2011 Does not provide services to public 16 22 32 18 8 0 4 28 39 511
2008 Provides services to public 23 22 20 16 16 0 4 33 46 257
2008 Does not provide services to public 13 22 37 15 9 1 4 25 37 518

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 21 27 14 16 4 1 31 41 164
2018 Does not provide services to public 18 23 23 19 11 3 2 32 44 394
2017 Provides services to public 10 28 25 18 10 3 6 31 42 176
2017 Does not provide services to public 18 23 26 16 10 4 4 28 44 412
2014 Provides services to public 8 19 28 23 14 1 6 40 29 161
2014 Does not provide services to public 7 17 30 27 12 2 5 41 26 420
2011 Provides services to public 10 15 28 24 16 1 5 43 27 211
2011 Does not provide services to public 7 18 29 24 14 1 6 41 28 515
2008 Provides services to public 20 29 24 13 9 2 2 23 51 256
2008 Does not provide services to public 13 28 32 15 7 2 3 23 43 518

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 19 35 15 16 2 2 32 32 163
2018 Does not provide services to public 12 22 36 17 8 4 2 26 35 397
2017 Provides services to public 12 19 32 19 11 2 5 32 34 175
2017 Does not provide services to public 13 19 37 14 9 4 3 25 35 413
2014 Provides services to public 12 17 36 20 10 3 2 31 31 161
2014 Does not provide services to public 14 22 38 17 4 2 3 23 38 419

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 32 7 5 4 1 0 83 9 165
2018 Does not provide services to public 50 28 6 9 4 2 0 81 13 396
2017 Provides services to public 48 36 7 5 4 0 0 84 9 176
2017 Does not provide services to public 47 29 9 9 5 1 0 77 14 416
2014 Provides services to public 49 26 9 8 7 1 0 76 15 161
2014 Does not provide services to public 45 31 10 9 5 1 0 76 14 422

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 39 3 5 1 1 0 91 6 165
2018 Does not provide services to public 52 35 5 5 2 0 0 88 7 396
2017 Provides services to public 41 44 7 6 2 0 0 86 8 176
2017 Does not provide services to public 45 39 7 6 1 0 0 85 7 416
2014 Provides services to public 42 42 7 7 2 0 0 84 9 161
2014 Does not provide services to public 42 40 10 4 3 1 0 83 7 422

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 37 8 4 3 3 0 84 7 165
2018 Does not provide services to public 44 37 9 5 3 1 1 83 8 396

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 36 12 3 1 2 0 84 5 164
2018 Does not provide services to public 49 34 10 2 2 3 1 86 4 395
2017 Provides services to public 35 40 12 5 3 4 1 79 8 176
2017 Does not provide services to public 47 35 10 2 4 2 1 84 6 416
2014 Provides services to public 36 38 9 6 1 9 1 82 8 161
2014 Does not provide services to public 44 35 12 2 3 4 0 82 5 422

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 44 5 5 2 2 0 88 7 163
2018 Does not provide services to public 49 36 8 4 2 1 0 86 6 396
2017 Provides services to public 41 43 9 3 1 4 0 87 3 176
2017 Does not provide services to public 44 40 8 3 2 2 0 86 5 414
2014 Provides services to public 39 37 10 6 2 5 1 81 9 161
2014 Does not provide services to public 42 36 12 6 2 3 0 81 7 422
2011 Provides services to public 37 35 14 7 3 3 0 74 11 209
2011 Does not provide services to public 40 37 13 4 3 3 0 80 7 512

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 34 6 4 2 0 0 88 6 164
2018 Does not provide services to public 54 32 8 3 2 0 0 87 5 395
2017 Provides services to public 47 41 7 3 1 1 0 89 4 176
2017 Does not provide services to public 47 38 9 3 3 0 0 85 6 414
2014 Provides services to public 42 41 9 4 3 1 0 84 7 161
2014 Does not provide services to public 50 34 11 3 3 0 0 83 6 421
2011 Provides services to public 43 37 9 7 3 1 0 81 10 208
2011 Does not provide services to public 47 37 9 4 3 0 0 84 6 512
2008 Provides services to public 39 42 11 7 3 0 0 80 9 256
2008 Does not provide services to public 39 41 9 7 2 1 0 81 10 521

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 30 17 12 4 9 5 62 19 165
2018 Does not provide services to public 25 35 14 10 5 5 6 67 17 396
2017 Provides services to public 27 31 18 7 7 5 5 65 16 175
2017 Does not provide services to public 28 31 14 9 7 5 5 66 18 413
2014 Provides services to public 29 30 18 8 9 4 2 63 18 161
2014 Does not provide services to public 26 30 17 10 7 5 4 62 19 422

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 34 15 14 3 1 1 67 18 164
2018 Does not provide services to public 29 37 13 11 5 3 2 69 16 395
2017 Provides services to public 32 36 13 9 5 2 3 71 15 176
2017 Does not provide services to public 37 35 13 8 3 3 0 75 11 413
2014 Provides services to public 32 39 13 7 5 3 1 74 13 161
2014 Does not provide services to public 32 39 9 10 4 4 1 76 15 422
2011 Provides services to public 34 37 13 7 5 4 0 74 12 208
2011 Does not provide services to public 41 33 11 9 3 3 0 76 13 514
2008 Provides services to public 40 33 7 10 5 3 1 77 16 254
2008 Does not provide services to public 42 34 7 8 4 4 1 80 12 521

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 39 14 7 3 1 0 75 10 165
2018 Does not provide services to public 36 39 16 5 2 1 1 77 7 394

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 22 15 14 12 12 3 52 30 163
2018 Does not provide services to public 18 22 19 12 10 13 5 49 27 396
2017 Provides services to public 13 27 19 14 10 12 5 48 29 176
2017 Does not provide services to public 16 20 21 13 14 10 7 43 32 414
2014 Provides services to public 16 14 19 17 15 15 4 37 39 161
2014 Does not provide services to public 15 20 20 13 13 12 7 44 31 422
2011 Provides services to public 15 15 19 14 13 16 7 39 36 210
2011 Does not provide services to public 15 21 17 13 11 18 6 46 32 515

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 13 87 165
2018 Does not provide services to public 15 85 398

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 38 20
2018 Does not provide services to public 55 60

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 20
2018 Does not provide services to public 50 60

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 20
2018 Does not provide services to public 0 60

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 21
2018 Does not provide services to public 42 60

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 21
2018 Does not provide services to public 52 60

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 56 21
2018 Does not provide services to public 35 60

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 31 21
2018 Does not provide services to public 33 60

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 50 21
2018 Does not provide services to public 59 60

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 21
2018 Does not provide services to public 24 60

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 21
2018 Does not provide services to public 0 60

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 21
2018 Does not provide services to public 43 60

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 21
2018 Does not provide services to public 17 60

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 53 21
2018 Does not provide services to public 56 60

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 21
2018 Does not provide services to public 31 60

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 21
2018 Does not provide services to public 8 60

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 21
2018 Does not provide services to public 18 60

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 21
2018 Does not provide services to public 18 55

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 21
2018 Does not provide services to public 12 55

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 21
2018 Does not provide services to public 25 55

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 40 21
2018 Does not provide services to public 30 55

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 62 21
2018 Does not provide services to public 40 55

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 16 21 7 4 32 2 49 18 162
2018 Does not provide services to public 15 17 16 6 5 34 6 54 19 394
2017 Provides services to public 14 18 13 5 5 36 10 58 18 176
2017 Does not provide services to public 15 20 15 7 5 32 6 56 20 415
2014 Provides services to public 15 16 17 3 2 38 10 58 9 161
2014 Does not provide services to public 16 13 18 7 5 31 10 49 20 422

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 32 18 4 2 13 2 72 7 163
2018 Does not provide services to public 37 30 12 7 3 12 1 76 11 394
2017 Provides services to public 26 34 16 6 2 14 3 73 9 176
2017 Does not provide services to public 29 32 16 6 3 12 1 71 10 415
2014 Provides services to public 23 29 19 3 2 21 3 68 7 161
2014 Does not provide services to public 24 30 17 7 3 16 2 67 12 422
2011 Provides services to public 31 35 13 6 4 11 0 74 11 210
2011 Does not provide services to public 33 35 15 6 2 10 0 75 8 514

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 8 92 165
2018 Does not provide services to public 6 94 396

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 0 22

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 0 22

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 0 22

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 0 22

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 0 22

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 50 12
2018 Does not provide services to public 27 22

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 12
2018 Does not provide services to public 0 22

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 53 11
2018 Does not provide services to public 45 21

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 11
2018 Does not provide services to public 0 21

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 13 24 3 3 37 3 51 9 164
2018 Does not provide services to public 18 14 20 2 3 39 5 57 8 396
2017 Provides services to public 11 18 17 1 2 39 12 59 7 176
2017 Does not provide services to public 16 17 15 3 3 39 8 61 11 415
2014 Provides services to public 14 14 16 2 2 41 11 58 8 161
2014 Does not provide services to public 15 13 14 2 2 43 10 61 8 422

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 32 15 4 2 15 1 75 7 164
2018 Does not provide services to public 36 33 12 2 3 14 0 80 6 396
2017 Provides services to public 27 33 14 2 2 18 4 77 5 175
2017 Does not provide services to public 32 34 15 3 3 11 2 76 7 414
2014 Provides services to public 26 33 14 2 3 20 2 75 6 161
2014 Does not provide services to public 26 31 15 2 2 22 1 75 5 421
2011 Provides services to public 37 31 13 3 3 12 0 78 7 210
2011 Does not provide services to public 41 32 13 3 0 11 0 82 4 515
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 23 6 4 7 2 1 82 12 164
2018 Does not provide services to public 53 28 8 6 3 1 1 82 9 397
2017 Provides services to public 59 26 8 5 2 1 0 85 6 176
2017 Does not provide services to public 54 26 10 5 3 2 0 82 8 415

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 43 15 4 1 2 0 79 5 164
2018 Does not provide services to public 35 45 10 6 3 3 0 82 8 392
2017 Provides services to public 17 48 18 7 4 6 0 69 12 176
2017 Does not provide services to public 27 42 15 8 4 4 0 72 12 416

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 40 11 11 3 2 0 74 15 164
2018 Does not provide services to public 29 40 13 12 4 2 0 71 16 394
2017 Provides services to public 21 47 16 10 4 2 0 69 15 175
2017 Does not provide services to public 17 41 17 14 7 2 0 60 22 416

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 21 32 18 16 1 1 32 35 165
2018 Does not provide services to public 23 21 23 14 16 1 3 46 30 397
2017 Provides services to public 11 19 22 17 28 0 3 31 47 176
2017 Does not provide services to public 18 26 21 15 16 1 4 46 33 412

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 28 22 19 12 0 0 47 31 165
2018 Does not provide services to public 21 29 26 15 8 0 1 50 23 397
2017 Provides services to public 13 26 34 13 12 0 1 40 26 176
2017 Does not provide services to public 20 26 24 17 10 0 2 48 27 415

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 23 19 12 13 0 1 56 25 165
2018 Does not provide services to public 25 31 21 12 8 0 3 57 21 396
2017 Provides services to public 31 24 23 12 8 0 3 56 20 176
2017 Does not provide services to public 23 27 27 11 8 1 3 52 20 414

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 16 25 20 17 0 0 37 38 165
2018 Does not provide services to public 25 24 22 14 11 1 3 51 26 397
2017 Provides services to public 20 18 30 17 14 0 3 39 31 176
2017 Does not provide services to public 23 25 23 15 11 0 3 50 27 413

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 20 14 5 7 0 4 73 12 165
2018 Does not provide services to public 51 19 12 5 3 0 9 78 9 395
2017 Provides services to public 47 22 11 4 4 0 11 78 9 176
2017 Does not provide services to public 46 23 10 5 4 0 11 79 10 415

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 28 17 9 14 1 0 60 23 164
2018 Does not provide services to public 39 26 16 9 8 0 2 67 17 397
2017 Provides services to public 30 28 25 7 7 1 2 60 14 176
2017 Does not provide services to public 30 30 22 11 6 0 2 61 17 412

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 31 22 15 5 0 1 58 20 164
2018 Does not provide services to public 24 33 25 10 5 1 2 59 16 395
2017 Provides services to public 23 31 24 10 8 2 2 56 19 176
2017 Does not provide services to public 27 29 23 12 6 2 3 58 18 413

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 26 19 15 5 1 2 60 21 164
2018 Does not provide services to public 20 34 25 12 7 1 2 55 19 394
2017 Provides services to public 27 28 22 16 5 1 2 56 21 176
2017 Does not provide services to public 19 30 26 13 8 1 2 51 22 413

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 30 12 17 4 0 1 67 21 164
2018 Does not provide services to public 25 30 25 13 7 0 1 55 19 396
2017 Provides services to public 33 28 14 14 7 1 2 64 22 176
2017 Does not provide services to public 21 30 24 14 7 0 3 53 22 415

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 32 19 11 5 0 1 64 16 163
2018 Does not provide services to public 34 27 18 13 6 0 2 62 19 397
2017 Provides services to public 36 32 15 9 5 0 2 70 14 176
2017 Does not provide services to public 29 31 22 10 6 0 3 61 16 413

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 57 21 12 5 2 1 2 81 7 164
2018 Does not provide services to public 54 20 12 6 6 0 3 76 12 391
2017 Provides services to public 55 18 14 6 5 0 2 75 11 176
2017 Does not provide services to public 50 24 13 7 5 0 2 75 12 416

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 70 13 4 2 3 2 7 91 5 163
2018 Does not provide services to public 71 12 4 2 3 1 7 90 5 392

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 67 18 6 3 3 0 3 87 6 164
2018 Does not provide services to public 67 12 9 3 4 1 5 84 7 396
2017 Provides services to public 71 15 3 4 4 1 3 89 8 176
2017 Does not provide services to public 68 14 5 4 4 1 4 86 8 415

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 26 7 3 4 0 1 86 7 164
2018 Does not provide services to public 58 25 10 4 2 0 2 84 6 396
2017 Provides services to public 51 27 10 6 4 0 3 80 10 176
2017 Does not provide services to public 55 26 9 4 2 0 3 84 7 413

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 21 14 3 6 0 1 76 10 164
2018 Does not provide services to public 59 16 10 8 5 0 2 77 13 396
2017 Provides services to public 62 16 12 3 4 0 3 81 7 176
2017 Does not provide services to public 57 20 10 6 5 0 3 79 11 414

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 8 10 3 2 0 21 80 7 163
2018 Does not provide services to public 53 12 4 2 1 0 26 89 5 396
2017 Provides services to public 51 9 8 3 1 0 28 84 5 176
2017 Does not provide services to public 51 11 6 2 1 0 28 88 5 415

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 27 11 4 1 0 2 84 5 164
2018 Does not provide services to public 69 15 4 1 1 0 10 94 2 397
2017 Provides services to public 60 22 9 3 0 0 6 87 4 174
2017 Does not provide services to public 73 13 4 1 0 0 8 94 1 414

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 72 13 9 1 2 0 3 88 3 164
2018 Does not provide services to public 75 12 3 2 2 1 6 92 4 396
2017 Provides services to public 70 14 5 4 3 0 4 87 7 176
2017 Does not provide services to public 70 12 6 2 3 1 6 88 5 415

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 28 19 4 2 0 1 75 6 163
2018 Does not provide services to public 44 31 14 4 3 0 4 78 7 397
2017 Provides services to public 45 29 15 6 3 0 1 75 10 176
2017 Does not provide services to public 43 32 16 4 3 0 3 77 7 414

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 33 33 12 5 0 0 50 17 165
2018 Does not provide services to public 16 34 33 11 4 0 1 51 15 395
2017 Provides services to public 8 37 37 15 3 0 1 45 18 175
2017 Does not provide services to public 11 30 40 15 4 0 0 40 19 416

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 21 34 28 9 0 0 37 29 165
2018 Does not provide services to public 9 17 37 24 11 0 1 36 26 391
2017 Provides services to public 7 16 45 23 8 0 0 31 23 174
2017 Does not provide services to public 7 20 38 24 10 1 1 35 27 415
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 19 31 16 15 2 0 17 83 165
2018 Does not provide services to public 28 23 22 12 12 2 2 29 71 395
2017 Provides services to public 19 20 25 13 19 2 2 20 80 176
2017 Does not provide services to public 25 28 20 12 10 5 0 27 73 415

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 133
2018 Does not provide services to public 22 273
2017 Provides services to public 23 135
2017 Does not provide services to public 17 286

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 43 133
2018 Does not provide services to public 42 273
2017 Provides services to public 42 135
2017 Does not provide services to public 38 286

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 133
2018 Does not provide services to public 25 273
2017 Provides services to public 31 135
2017 Does not provide services to public 16 286

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 133
2018 Does not provide services to public 37 273
2017 Provides services to public 42 135
2017 Does not provide services to public 42 286

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 133
2018 Does not provide services to public 8 273
2017 Provides services to public 6 135
2017 Does not provide services to public 6 286

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 133
2018 Does not provide services to public 36 273

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 133
2018 Does not provide services to public 39 273
2017 Provides services to public 48 135
2017 Does not provide services to public 46 286

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 1 42 27 11 7 12 127
2018 Does not provide services to public 4 41 23 7 8 17 260
2017 Provides services to public 3 44 21 11 10 11 129
2017 Does not provide services to public 8 51 18 7 7 10 283

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 19 81 132
2018 Does not provide services to public 25 75 271

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 19 19 11 13 0 6 53 26 164
2018 Does not provide services to public 32 15 13 13 17 1 9 52 33 397

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 25 14 21 16 1 9 43 41 133
2018 Does not provide services to public 15 23 19 19 16 2 6 41 39 272
2017 Provides services to public 11 24 16 21 18 3 7 39 44 136
2017 Does not provide services to public 13 22 14 19 17 2 14 41 42 290

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 3 11 17 23 39 1 5 15 66 133
2018 Does not provide services to public 1 8 17 19 45 2 8 10 72 273
2017 Provides services to public 2 4 12 20 56 1 6 6 82 136
2017 Does not provide services to public 1 9 10 16 47 2 13 13 75 287
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