2018 Public Service Employee Survey Results by Theme for the Public Service Commission of Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	48	10	0	9	0	81	9	21
2018	Compliance, inspection and enforcement	8	50	16	8	16	0	59	25	12
2018	Communications or public affairs	35	46	16	4	0	0	80	4	25
2018	Administration and operations	42	36	11	8	2	0	78	10	80
2018	Human resources	32	40	10	11	7	0	72	18	149
2018	Financial management	40	44	8	8	0	0	84	8	23
2018	Information technology	32	41	10	7	11	0	73	18	50
2018	Internal audit	21	57	8	0	14	0	78	14	14
2018	Evaluation	36	46	15	0	2	0	83	2	49
2018	Data sciences	43	31	18	5	4	0	74	9	23
2018	Policy	38	48	5	10	0	0	85	10	20
2018	Project management	35	35	15	14	0	0	71	14	16
2018	None of the above	41	37	10	5	6	0	78	11	30
2017	Client contact centre	13	46	14	13	14	0	59	27	22
2017	Compliance, inspection and enforcement	33	33	14	7	13	0	66	20	15
2017	Communications or public affairs	20	45	5	25	5	0	65	30	20
2017	Administration and operations	29	45	12	9	5	0	74	14	92
2017	Human resources	29	48	10	9	3	1	77	13	158
2017	Financial management	44	35	16	5	0	0	80	5	20
2017	Information management	20	60	0	11	9	0	80	20	10
2017	Information technology	35	37	15	4	10	0	72	14	60
2017	Internal audit	15	61	16	8	0	0	77	8	13
2017	Evaluation	37	40	11	3	8	0	78	11	35
2017	Data sciences	37	42	11	0	10	0	79	10	19
2017	Policy	8	62	15	8	0	8	76	8	13
2017	Project management	12	82	6	0	0	0	94	0	17
2017	None of the above	32	35	14	16	3	0	66	19	42
2014	Client contact centre	16	64	13	0	7	0	80	7	30
2014	Compliance, inspection and enforcement	23	53	6	12	6	0	76	18	17
2014	Communications or public affairs	17	56	11	16	0	0	73	16	18
2014	Administration and operations	31	37	16	9	6	1	69	14	89
2014	Human resources	31	43	11	10	4	1	74	14	183
2014	Financial management	31	44	20	0	4	0	75	4	21
2014	Information management	40	16	6	22	17	0	56	39	18
2014	Information technology	33	43	13	7	4	0	75	11	45
2014	Internal audit	29	47	12	6	6	0	76	12	17
2014	Evaluation	23	54	13	6	4	0	77	10	48
2014	None of the above	29	46	9	13	3	0	75	16	54

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	47	4	0	9	0	0	87	9	21
2018	Compliance, inspection and enforcement	8	8	33	26	25	0	0	17	50	12
2018	Communications or public affairs	23	31	28	18	0	0	0	54	18	25
2018	Administration and operations	44	36	12	3	4	0	0	81	7	81
2018	Human resources	27	36	19	11	6	1	1	64	17	148
2018	Financial management	40	48	0	8	4	0	0	88	12	23
2018	Information technology	32	31	17	11	10	0	0	63	20	50
2018	Internal audit	21	28	22	14	14	0	0	49	29	14
2018	Evaluation	36	39	20	2	2	0	0	76	4	49
2018	Data sciences	43	39	4	9	4	0	0	83	13	23
2018	Policy	43	23	20	9	5	0	0	66	14	20
2018	Project management	35	39	11	14	0	0	0	75	14	16
2018	None of the above	49	30	7	11	4	0	0	79	14	30
2017	Client contact centre	13	45	13	15	14	0	0	58	29	22
2017	Compliance, inspection and enforcement	7	33	34	7	19	0	0	40	26	15
2017	Communications or public affairs	18	36	20	10	10	5	0	58	21	20
2017	Administration and operations	32	38	17	7	7	0	0	70	14	92
2017	Human resources	32	37	17	10	4	1	0	69	13	157
2017	Financial management	40	45	0	15	0	0	0	85	15	20
2017	Information management	19	40	11	9	21	0	0	59	31	10
2017	Information technology	25	37	14	9	14	1	0	63	23	60
2017	Internal audit	23	38	23	8	0	8	0	66	9	13
2017	Evaluation	28	37	18	8	8	0	0	65	16	35
2017	Data sciences	32	47	5	10	5	0	0	80	15	19
2017	Policy	31	47	0	22	0	0	0	78	22	13
2017	Project management	24	58	12	6	0	0	0	82	6	17
2017	None of the above	36	29	17	9	9	0	0	65	18	43

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	51	40	0	0	9	0	0	91	9	21
2018	Compliance, inspection and enforcement	17	58	17	0	8	0	0	75	8	12
2018	Communications or public affairs	35	47	12	6	0	0	0	82	6	25
2018	Administration and operations	56	30	11	1	1	0	0	86	2	81
2018	Human resources	34	44	15	6	1	0	1	78	7	147
2018	Financial management	48	41	10	0	0	0	0	90	0	23
2018	Information technology	49	22	11	15	3	0	0	70	19	50
2018	Internal audit	28	42	15	8	7	0	0	70	14	14
2018	Evaluation	49	38	11	0	2	0	0	87	2	49
2018	Data sciences	47	35	13	4	0	0	0	82	4	23
2018	Policy	48	47	0	5	0	0	0	95	5	20
2018	Project management	35	41	23	0	0	0	0	77	0	16
2018	None of the above	56	24	13	4	4	0	0	80	7	29
2017	Client contact centre	27	54	10	9	0	0	0	81	9	22
2017	Compliance, inspection and enforcement	40	33	14	0	13	0	0	73	13	15
2017	Communications or public affairs	45	35	5	15	0	0	0	80	15	20
2017	Administration and operations	46	33	14	3	2	1	0	80	6	92
2017	Human resources	39	45	13	1	2	0	0	84	3	158
2017	Financial management	49	30	21	0	0	0	0	79	0	20
2017	Information management	52	39	0	9	0	0	0	91	9	10
2017	Information technology	50	29	8	6	5	2	0	81	11	58
2017	Internal audit	32	53	16	0	0	0	0	84	0	13
2017	Evaluation	52	32	10	3	3	0	0	84	6	35
2017	Data sciences	59	21	10	5	5	0	0	80	10	19
2017	Policy	31	62	7	0	0	0	0	93	0	13
2017	Project management	40	48	11	0	0	0	0	89	0	17
2017	None of the above	49	39	7	5	0	0	0	88	5	43
2014	Client contact centre	53	40	7	0	0	0	0	93	0	30
2014	Compliance, inspection and enforcement	35	47	7	6	6	0	0	82	11	17
2014	Communications or public affairs	56	44	0	0	0	0	0	100	0	18
2014	Administration and operations	60	30	4	3	2	0	0	90	6	89
2014	Human resources	53	35	8	3	1	1	0	88	4	183
2014	Financial management	65	21	10	0	4	0	0	86	4	21
2014	Information management	50	38	0	0	11	0	0	89	11	18
2014	Information technology	62	27	9	0	2	0	0	89	2	45
2014	Internal audit	71	6	12	0	6	0	6	81	6	17
2014	Evaluation	54	33	8	4	0	0	0	87	4	48
2014	None of the above	54	31	13	2	0	0	0	85	2	54

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	42	43	6	4	4	0	0	85	9	21
2018	Compliance, inspection and enforcement	8	41	16	17	16	0	0	50	34	12
2018	Communications or public affairs	35	43	8	15	0	0	0	78	15	25
2018	Administration and operations	43	43	8	2	3	0	0	86	6	81
2018	Human resources	32	45	12	8	3	0	1	77	11	148
2018	Financial management	49	39	8	4	0	0	0	88	4	23
2018	Information technology	34	37	14	9	6	0	0	71	15	50
2018	Internal audit	21	57	15	0	7	0	0	78	7	14
2018	Evaluation	40	49	8	0	2	0	0	90	2	49
2018	Data sciences	52	22	18	4	4	0	0	74	9	23
2018	Policy	30	55	5	10	0	0	0	85	10	19
2018	Project management	29	39	31	0	0	0	0	69	0	16
2018	None of the above	48	37	3	8	4	0	0	85	11	30
2017	Client contact centre	26	37	20	8	9	0	0	63	17	22
2017	Compliance, inspection and enforcement	13	53	14	7	13	0	0	66	20	15
2017	Communications or public affairs	29	36	15	10	10	0	0	65	20	20
2017	Administration and operations	34	46	11	4	5	0	0	80	9	92
2017	Human resources	31	47	14	6	2	0	0	78	8	158
2017	Financial management	49	35	11	5	0	0	0	84	5	20
2017	Information management	41	39	0	11	9	0	0	80	20	10
2017	Information technology	44	34	8	3	10	0	0	78	14	59
2017	Internal audit	15	54	23	0	0	8	0	75	0	13
2017	Evaluation	43	31	17	3	6	0	0	74	9	35
2017	Data sciences	31	54	5	5	5	0	0	85	10	19
2017	Policy	24	54	15	8	0	0	0	78	8	13
2017	Project management	23	59	12	6	0	0	0	82	6	17
2017	None of the above	40	34	10	11	5	0	0	75	16	43
2014	Client contact centre	19	58	16	0	7	0	0	77	7	30
2014	Compliance, inspection and enforcement	35	47	0	12	6	0	0	82	18	17
2014	Communications or public affairs	22	62	11	5	0	0	0	84	5	18
2014	Administration and operations	41	39	11	6	3	0	0	80	9	89
2014	Human resources	34	45	11	7	3	1	0	79	10	183
2014	Financial management	47	39	10	0	4	0	0	86	4	21
2014	Information management	34	27	22	0	17	0	0	61	17	18
2014	Information technology	33	43	18	7	0	0	0	76	7	45
2014	Internal audit	40	24	17	12	0	6	0	68	13	17
2014	Evaluation	35	40	21	4	0	0	0	75	4	48
2014	None of the above	42	35	11	10	2	0	0	77	12	54

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	28	14	6	0	0	0	80	6	21
2018	Compliance, inspection and enforcement	18	28	36	9	9	0	0	46	18	11
2018	Communications or public affairs	27	47	12	0	10	4	0	77	11	25
2018	Administration and operations	57	29	8	3	3	0	0	86	6	80
2018	Human resources	39	30	19	7	3	2	1	71	10	149
2018	Financial management	46	50	4	0	0	0	0	96	0	23
2018	Information technology	34	36	10	11	9	0	0	70	20	50
2018	Internal audit	28	21	20	22	8	0	0	50	30	14
2018	Evaluation	48	34	13	2	4	0	0	81	6	47
2018	Data sciences	35	39	13	9	4	0	0	74	13	23
2018	Policy	28	42	10	10	5	0	5	74	15	20
2018	Project management	57	24	6	13	0	0	0	81	13	16
2018	None of the above	41	24	26	9	0	0	0	65	9	29
2017	Client contact centre	23	32	9	23	9	4	0	57	34	22
2017	Compliance, inspection and enforcement	33	20	13	7	27	0	0	53	34	15
2017	Communications or public affairs	15	32	37	11	5	0	0	47	16	19
2017	Administration and operations	48	32	12	6	3	0	0	79	9	92
2017	Human resources	35	42	10	7	4	1	0	79	11	158
2017	Financial management	39	41	20	0	0	0	0	80	0	20
2017	Information technology	32	32	10	13	12	0	0	64	25	59
2017	Internal audit	31	8	30	23	8	0	0	39	31	13
2017	Evaluation	41	28	20	6	5	0	0	69	11	35
2017	Data sciences	33	37	20	5	5	0	0	69	10	19
2017	Policy	31	40	22	0	0	8	0	76	0	13
2017	Project management	36	29	23	0	6	5	0	69	7	17
2017	None of the above	28	41	18	7	6	0	0	69	13	43
2014	Client contact centre	25	40	25	10	0	0	0	65	10	30
2014	Compliance, inspection and enforcement	23	29	23	7	17	0	0	53	24	17
2014	Communications or public affairs	11	62	5	11	11	0	0	73	22	18
2014	Administration and operations	47	36	9	2	4	1	0	85	7	89
2014	Human resources	27	39	19	8	6	1	0	66	15	183
2014	Financial management	46	26	18	10	0	0	0	72	10	21
2014	Information management	34	28	11	5	17	5	0	65	23	18
2014	Information technology	28	36	21	6	7	2	0	66	13	45
2014	Internal audit	28	36	6	18	12	0	0	64	30	17
2014	Evaluation	21	39	19	6	13	2	0	61	19	48
2014	None of the above	22	31	26	14	7	0	0	53	21	54

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	44	46	10	0	0	0	0	90	0	21
2018	Compliance, inspection and enforcement	18	28	27	27	0	0	0	46	27	11
2018	Communications or public affairs	23	55	8	4	10	0	0	78	14	25
2018	Administration and operations	56	28	10	3	3	0	0	83	7	80
2018	Human resources	36	35	17	8	3	1	1	71	11	149
2018	Financial management	46	46	8	0	0	0	0	92	0	23
2018	Information technology	28	43	12	8	9	0	0	70	17	50
2018	Internal audit	28	27	14	22	8	0	0	56	30	14
2018	Evaluation	41	42	10	0	4	2	0	85	4	48
2018	Data sciences	39	30	18	9	4	0	0	69	13	23
2018	Policy	28	47	10	15	0	0	0	75	15	20
2018	Project management	50	35	6	8	0	0	0	85	8	15
2018	None of the above	37	32	9	22	0	0	0	69	22	30
2017	Client contact centre	18	49	5	15	9	0	5	70	25	22
2017	Compliance, inspection and enforcement	20	33	28	7	13	0	0	53	19	15
2017	Communications or public affairs	20	35	25	15	5	0	0	55	20	20
2017	Administration and operations	47	33	11	4	5	0	0	80	10	92
2017	Human resources	33	42	15	8	2	0	0	76	10	158
2017	Financial management	39	41	15	5	0	0	0	80	5	20
2017	Information technology	38	20	21	9	12	0	0	58	20	60
2017	Internal audit	31	15	23	23	8	0	0	47	31	13
2017	Evaluation	31	40	17	6	5	0	0	71	11	35
2017	Data sciences	32	48	10	5	5	0	0	80	10	19
2017	Policy	31	46	15	8	0	0	0	78	8	13
2017	Project management	24	52	12	0	6	5	0	81	7	17
2017	None of the above	28	41	18	11	2	0	0	69	13	43
2014	Client contact centre	28	40	21	11	0	0	0	68	11	30
2014	Compliance, inspection and enforcement	12	53	12	7	17	0	0	64	24	17
2014	Communications or public affairs	11	56	16	0	16	0	0	67	16	18
2014	Administration and operations	44	43	6	2	4	0	0	87	7	89
2014	Human resources	29	40	17	9	5	0	0	69	14	183
2014	Financial management	57	10	24	10	0	0	0	67	10	21
2014	Information management	34	33	17	0	17	0	0	67	17	18
2014	Information technology	24	47	16	6	7	0	0	71	13	45
2014	Internal audit	29	32	6	19	13	0	0	62	32	16
2014	Evaluation	19	52	15	13	2	0	0	71	15	48
2014	None of the above	22	40	15	16	7	0	0	62	23	54

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	44	39	8	4	0	4	0	87	4	21
2018	Compliance, inspection and enforcement	9	18	9	46	18	0	0	27	64	11
2018	Communications or public affairs	19	35	12	8	14	8	4	62	25	25
2018	Administration and operations	50	17	14	6	10	2	0	69	17	81
2018	Human resources	32	21	20	15	8	3	1	55	24	150
2018	Financial management	38	43	0	6	8	0	4	85	15	23
2018	Information technology	24	28	20	8	13	4	2	55	23	50
2018	Internal audit	14	21	21	30	14	0	0	35	44	14
2018	Evaluation	34	29	16	4	6	10	0	70	11	48
2018	Data sciences	17	30	26	9	13	4	0	50	23	23
2018	Policy	24	19	19	19	10	8	0	47	32	20
2018	Project management	29	24	39	8	0	0	0	53	8	16
2018	None of the above	36	25	12	12	5	10	0	67	19	30
2017	Client contact centre	14	39	29	0	13	5	0	56	14	22
2017	Compliance, inspection and enforcement	33	20	0	13	27	7	0	57	43	15
2017	Communications or public affairs	25	25	10	41	0	0	0	50	41	20
2017	Administration and operations	33	26	13	11	11	4	2	63	23	92
2017	Human resources	33	23	19	9	9	6	1	61	19	158
2017	Financial management	44	25	15	11	5	0	0	68	16	20
2017	Information technology	33	12	18	12	17	5	3	49	31	60
2017	Internal audit	16	8	23	23	31	0	0	23	53	13
2017	Evaluation	28	22	24	8	11	5	0	53	21	35
2017	Data sciences	22	26	17	5	25	0	5	50	32	19
2017	Policy	16	46	16	15	7	0	0	62	22	13
2017	Project management	12	24	36	6	6	16	0	42	15	17
2017	None of the above	31	16	21	13	16	2	0	48	30	43
2014	Client contact centre	30	23	30	10	4	0	4	54	15	30
2014	Compliance, inspection and enforcement	17	24	17	17	24	0	0	41	41	17
2014	Communications or public affairs	17	44	12	11	11	0	5	64	23	18
2014	Administration and operations	43	19	15	11	8	3	1	65	19	89
2014	Human resources	25	28	17	13	14	2	1	55	28	183
2014	Financial management	32	30	10	19	0	9	0	68	21	21
2014	Information management	39	16	6	16	22	0	0	56	39	18
2014	Information technology	24	26	12	18	16	4	0	53	35	44
2014	Internal audit	12	6	24	29	18	6	6	20	53	17
2014	Evaluation	25	23	17	8	21	6	0	51	31	48
2014	None of the above	23	22	9	20	16	9	0	50	40	54

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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	44	36	6	8	0	0	6	85	9	21
2018	Compliance, inspection and enforcement	17	41	25	0	8	0	8	63	9	12
2018	Communications or public affairs	35	49	8	4	4	0	0	85	8	25
2018	Administration and operations	52	26	7	5	3	4	2	83	9	80
2018	Human resources	43	33	11	5	4	2	2	79	9	149
2018	Financial management	65	23	0	4	8	0	0	88	12	23
2018	Information technology	40	22	19	10	9	0	0	62	19	50
2018	Internal audit	14	71	0	0	14	0	0	86	14	14
2018	Evaluation	48	36	10	0	4	2	0	86	4	49
2018	Data sciences	56	22	0	13	4	4	0	82	18	23
2018	Policy	57	5	10	10	10	9	0	68	21	20
2018	Project management	47	35	6	12	0	0	0	82	12	16
2018	None of the above	49	26	13	4	0	0	9	82	4	29
2017	Client contact centre	36	21	16	19	4	5	0	60	24	22
2017	Compliance, inspection and enforcement	33	21	40	0	6	0	0	54	6	15
2017	Communications or public affairs	50	35	10	5	0	0	0	85	5	20
2017	Administration and operations	49	32	6	5	4	1	2	84	10	91
2017	Human resources	50	31	9	2	2	5	0	85	5	158
2017	Financial management	55	30	5	10	0	0	0	85	10	20
2017	Information management	47	10	9	12	21	0	0	58	33	10
2017	Information technology	53	20	15	5	3	3	0	75	9	60
2017	Internal audit	31	46	8	8	8	0	0	77	16	13
2017	Evaluation	56	24	6	8	6	0	0	80	14	35
2017	Data sciences	48	31	11	5	0	5	0	83	5	19
2017	Policy	46	39	0	0	15	0	0	85	15	13
2017	Project management	47	24	24	0	6	0	0	71	6	17
2017	None of the above	41	38	10	6	0	2	3	83	7	43
2014	Client contact centre	30	43	16	3	0	3	4	79	4	30
2014	Compliance, inspection and enforcement	30	46	12	7	6	0	0	76	12	17
2014	Communications or public affairs	16	56	22	0	0	5	0	77	0	18
2014	Administration and operations	54	28	6	7	4	1	0	82	11	89
2014	Human resources	38	34	13	8	4	1	1	74	12	183
2014	Financial management	38	43	15	0	4	0	0	81	4	21
2014	Information management	34	27	17	6	17	0	0	61	23	18
2014	Information technology	37	31	9	9	7	7	0	73	17	45
2014	Internal audit	40	24	12	24	0	0	0	64	24	17
2014	Evaluation	46	27	13	8	2	4	0	76	11	48
2014	None of the above	43	36	9	7	4	2	0	80	11	54

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	49	35	10	0	0	0	6	89	0	21
2018	Compliance, inspection and enforcement	17	33	16	17	8	0	8	54	28	12
2018	Communications or public affairs	35	35	4	22	4	0	0	70	26	25
2018	Administration and operations	50	28	10	4	3	3	1	82	8	80
2018	Human resources	42	35	14	4	4	0	1	78	8	149
2018	Financial management	57	35	0	4	4	0	0	92	8	23
2018	Information technology	35	18	34	6	8	0	0	53	13	49
2018	Internal audit	35	51	0	0	14	0	0	86	14	14
2018	Evaluation	53	34	6	3	4	0	0	87	7	49
2018	Data sciences	47	35	4	9	4	0	0	83	13	23
2018	Policy	57	14	15	5	10	0	0	71	14	20
2018	Project management	47	34	0	13	6	0	0	81	19	15
2018	None of the above	45	22	13	6	3	0	9	74	11	29
2017	Client contact centre	43	33	15	9	0	0	0	76	9	22
2017	Compliance, inspection and enforcement	20	53	21	0	6	0	0	73	6	15
2017	Communications or public affairs	45	20	5	20	10	0	0	65	30	20
2017	Administration and operations	45	32	10	8	3	1	1	79	11	92
2017	Human resources	50	35	7	5	2	1	0	86	7	158
2017	Financial management	50	45	5	0	0	0	0	95	0	20
2017	Information management	38	40	12	11	0	0	0	78	11	10
2017	Information technology	45	26	17	5	7	0	0	71	12	60
2017	Internal audit	31	38	0	23	8	0	0	69	31	13
2017	Evaluation	52	28	9	8	3	0	0	80	11	35
2017	Data sciences	48	42	10	0	0	0	0	90	0	19
2017	Policy	31	54	0	8	8	0	0	85	15	13
2017	Project management	47	30	0	12	12	0	0	77	23	17
2017	None of the above	44	37	7	6	2	0	3	84	9	43
2014	Client contact centre	31	40	18	7	0	0	4	74	7	30
2014	Compliance, inspection and enforcement	47	41	0	7	6	0	0	88	12	17
2014	Communications or public affairs	28	50	7	11	5	0	0	77	16	18
2014	Administration and operations	52	32	3	4	9	0	0	84	13	88
2014	Human resources	36	39	8	10	6	0	0	75	16	183
2014	Financial management	43	34	10	4	4	4	0	81	9	21
2014	Information management	36	23	12	23	6	0	0	59	29	17
2014	Information technology	37	31	16	11	5	0	0	68	16	45
2014	Internal audit	29	24	18	18	12	0	0	52	30	17
2014	Evaluation	50	37	4	0	8	0	0	87	8	48
2014	None of the above	46	35	9	7	2	2	0	82	9	54

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	57	19	0	18	0	0	6	80	20	21
2018	Compliance, inspection and enforcement	25	25	8	16	17	0	8	54	37	12
2018	Communications or public affairs	43	42	4	8	4	0	0	85	11	25
2018	Administration and operations	53	28	7	5	5	2	1	84	9	80
2018	Human resources	46	27	9	8	7	1	1	75	15	149
2018	Financial management	65	27	0	4	4	0	0	92	8	23
2018	Information technology	38	28	19	12	3	0	0	66	15	50
2018	Internal audit	21	57	0	7	14	0	0	78	22	14
2018	Evaluation	50	33	8	5	4	0	0	82	9	48
2018	Data sciences	47	36	0	9	9	0	0	83	17	23
2018	Policy	43	27	5	20	5	0	0	71	25	20
2018	Project management	57	31	0	6	6	0	0	88	12	16
2018	None of the above	49	17	18	11	0	0	6	70	12	29
2017	Client contact centre	36	34	6	15	9	0	0	71	24	21
2017	Compliance, inspection and enforcement	26	41	13	13	6	0	0	67	19	15
2017	Communications or public affairs	45	30	10	10	5	0	0	75	15	20
2017	Administration and operations	57	26	9	7	2	0	0	83	9	92
2017	Human resources	52	33	6	3	4	1	0	87	7	158
2017	Financial management	65	25	5	5	0	0	0	90	5	20
2017	Information management	58	32	0	0	11	0	0	89	11	10
2017	Information technology	49	23	15	5	7	0	0	73	12	60
2017	Internal audit	31	38	0	23	8	0	0	69	31	13
2017	Evaluation	49	25	11	5	8	0	0	75	14	35
2017	Data sciences	44	34	6	16	0	0	0	78	16	18
2017	Policy	46	23	8	8	8	8	0	75	17	13
2017	Project management	35	35	12	12	6	0	0	70	18	17
2017	None of the above	49	31	10	2	4	0	3	83	7	43
2014	Client contact centre	27	53	10	0	10	0	0	80	10	30
2014	Compliance, inspection and enforcement	41	17	12	24	6	0	0	59	30	17
2014	Communications or public affairs	23	44	22	5	5	0	0	67	11	18
2014	Administration and operations	63	23	4	3	7	0	0	86	10	89
2014	Human resources	43	32	10	8	6	1	0	76	14	183
2014	Financial management	53	29	14	4	0	0	0	82	4	21
2014	Information management	45	22	5	11	17	0	0	67	28	18
2014	Information technology	45	27	18	2	7	0	0	73	9	45
2014	Internal audit	39	25	0	24	12	0	0	64	36	17
2014	Evaluation	44	31	4	15	6	0	0	75	21	48
2014	None of the above	40	31	10	11	7	0	0	71	18	54

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	39	35	15	6	0	6	0	78	6	21
2018	Compliance, inspection and enforcement	8	26	25	8	33	0	0	34	41	12
2018	Communications or public affairs	31	53	4	4	0	8	0	92	4	25
2018	Administration and operations	46	34	13	2	2	3	0	82	4	80
2018	Human resources	35	34	11	9	2	8	1	76	12	150
2018	Financial management	46	36	8	0	4	6	0	87	4	23
2018	Information technology	28	42	16	6	3	4	0	73	10	50
2018	Internal audit	22	49	0	7	14	8	0	77	23	14
2018	Evaluation	32	20	11	2	6	28	0	73	11	49
2018	Data sciences	44	25	22	5	0	4	0	72	5	23
2018	Policy	41	15	29	5	5	5	0	59	10	20
2018	Project management	47	25	21	0	0	6	0	77	0	15
2018	None of the above	22	43	11	6	0	13	3	79	7	30
2017	Client contact centre	31	14	4	28	10	13	0	52	43	22
2017	Compliance, inspection and enforcement	0	46	8	20	7	20	0	58	33	15
2017	Communications or public affairs	28	41	10	5	5	10	0	78	11	20
2017	Administration and operations	30	38	13	8	4	6	1	73	13	92
2017	Human resources	28	41	16	7	2	6	0	74	9	158
2017	Financial management	29	30	21	20	0	0	0	59	20	20
2017	Information management	20	39	20	0	11	11	0	66	12	10
2017	Information technology	30	31	15	8	7	8	2	67	17	60
2017	Internal audit	31	30	31	0	0	8	0	66	0	13
2017	Evaluation	35	28	8	8	5	15	0	74	16	35
2017	Data sciences	32	38	10	5	5	10	0	77	11	19
2017	Policy	16	53	8	15	0	8	0	75	17	13
2017	Project management	19	41	28	6	6	0	0	59	12	17
2017	None of the above	30	36	18	4	2	10	0	73	7	43
2014	Client contact centre	14	46	27	10	3	0	0	60	14	30
2014	Compliance, inspection and enforcement	12	58	13	6	0	12	0	79	7	17
2014	Communications or public affairs	22	56	11	0	5	5	0	82	6	18
2014	Administration and operations	39	36	13	3	2	7	0	80	6	89
2014	Human resources	21	40	16	8	5	10	0	68	15	183
2014	Financial management	42	25	9	11	4	10	0	74	17	21
2014	Information management	28	33	16	0	11	11	0	69	13	18
2014	Information technology	19	31	23	5	4	18	0	61	11	45
2014	Internal audit	24	59	12	6	0	0	0	82	6	17
2014	Evaluation	23	25	25	4	2	21	0	60	8	48
2014	None of the above	24	25	17	15	4	15	0	57	23	54

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	49	21	30	0	0	0	0	70	0	21
2018	Compliance, inspection and enforcement	9	19	36	9	27	0	0	28	36	11
2018	Communications or public affairs	27	35	26	12	0	0	0	62	12	25
2018	Administration and operations	42	33	15	7	2	2	0	76	9	80
2018	Human resources	31	36	14	12	3	4	1	70	16	149
2018	Financial management	50	38	8	0	4	0	0	88	4	23
2018	Information technology	30	36	11	14	9	0	0	66	23	50
2018	Internal audit	21	42	8	14	7	8	0	69	23	14
2018	Evaluation	26	38	22	2	6	6	0	68	9	49
2018	Data sciences	44	27	12	13	4	0	0	70	17	23
2018	Policy	36	24	20	5	9	5	0	64	15	20
2018	Project management	31	42	14	13	0	0	0	73	13	15
2018	None of the above	23	38	24	9	0	3	4	65	10	29
2017	Client contact centre	22	30	10	10	19	9	0	57	31	22
2017	Compliance, inspection and enforcement	0	40	27	20	0	7	7	46	23	15
2017	Communications or public affairs	18	61	0	15	5	0	0	80	20	20
2017	Administration and operations	28	42	11	12	3	1	2	72	16	92
2017	Human resources	22	44	16	9	5	3	0	68	15	158
2017	Financial management	34	31	20	15	0	0	0	65	15	20
2017	Information management	28	29	0	12	11	20	0	72	28	10
2017	Information technology	27	28	15	13	12	3	2	58	26	60
2017	Internal audit	24	37	16	15	0	8	0	66	17	13
2017	Evaluation	24	45	11	8	11	0	0	69	20	35
2017	Data sciences	38	36	16	0	5	5	0	78	5	19
2017	Policy	8	54	8	22	0	8	0	67	24	13
2017	Project management	6	53	22	12	0	6	0	63	13	17
2017	None of the above	26	36	18	10	4	2	3	65	15	43
2014	Client contact centre	16	37	24	17	6	0	0	53	23	30
2014	Compliance, inspection and enforcement	6	41	25	12	12	6	0	49	25	17
2014	Communications or public affairs	22	45	16	5	11	0	0	67	16	18
2014	Administration and operations	37	30	15	10	3	4	0	70	14	89
2014	Human resources	18	38	20	12	8	4	0	59	21	183
2014	Financial management	46	25	10	10	4	4	0	74	15	21
2014	Information management	34	22	17	11	17	0	0	56	28	18
2014	Information technology	14	43	23	14	7	0	0	57	20	45
2014	Internal audit	12	58	12	18	0	0	0	70	18	17
2014	Evaluation	17	25	34	13	4	8	0	45	18	48
2014	None of the above	26	30	19	18	7	0	0	56	25	54

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	38	20	10	0	0	0	70	10	21
2018	Compliance, inspection and enforcement	8	34	25	25	8	0	0	42	33	12
2018	Communications or public affairs	19	27	30	16	8	0	0	47	24	25
2018	Administration and operations	29	29	20	9	4	9	0	64	14	79
2018	Human resources	17	34	26	10	4	8	1	56	16	150
2018	Financial management	42	31	12	0	4	11	0	82	4	23
2018	Information technology	16	31	23	14	11	5	0	49	27	49
2018	Internal audit	8	49	8	21	7	8	0	61	30	14
2018	Evaluation	12	42	16	6	6	18	0	66	15	49
2018	Data sciences	27	38	9	18	9	0	0	65	26	23
2018	Policy	27	38	15	5	9	5	0	70	15	20
2018	Project management	38	19	0	27	16	0	0	57	43	15
2018	None of the above	22	26	23	13	6	6	3	54	21	30
2017	Client contact centre	9	31	13	20	14	13	0	46	38	22
2017	Compliance, inspection and enforcement	0	46	14	13	7	20	0	58	25	15
2017	Communications or public affairs	19	30	20	26	0	5	0	52	27	20
2017	Administration and operations	23	41	15	9	5	4	2	69	15	92
2017	Human resources	10	40	23	15	7	5	0	53	23	158
2017	Financial management	19	40	40	0	0	0	0	60	0	20
2017	Information management	19	30	0	31	0	20	0	62	38	10
2017	Information technology	18	30	15	18	14	3	2	51	33	59
2017	Internal audit	24	22	16	30	0	8	0	50	33	13
2017	Evaluation	13	35	25	3	11	12	0	55	16	35
2017	Data sciences	22	37	21	5	5	10	0	65	11	19
2017	Policy	0	47	15	30	0	8	0	51	33	13
2017	Project management	12	35	30	23	0	0	0	47	23	17
2017	None of the above	20	43	17	13	2	5	0	66	16	43
2014	Client contact centre	13	29	27	17	6	7	0	46	25	30
2014	Compliance, inspection and enforcement	6	29	29	25	12	0	0	35	36	17
2014	Communications or public affairs	0	56	16	22	5	0	0	56	28	18
2014	Administration and operations	24	32	22	8	5	9	1	62	15	89
2014	Human resources	10	33	17	20	13	7	0	45	36	183
2014	Financial management	13	48	4	15	4	15	0	72	23	21
2014	Information management	28	22	0	11	17	22	0	64	36	18
2014	Information technology	10	36	20	14	9	12	0	52	26	45
2014	Internal audit	12	30	29	23	6	0	0	42	29	17
2014	Evaluation	13	19	27	19	8	14	0	37	32	48
2014	None of the above	13	30	21	20	10	6	0	46	32	54

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	43	11	8	0	6	0	79	9	20
2018	Compliance, inspection and enforcement	17	34	25	16	8	0	0	51	25	12
2018	Communications or public affairs	8	42	30	4	16	0	0	50	19	25
2018	Administration and operations	23	39	15	19	2	1	0	63	21	80
2018	Human resources	15	34	20	19	8	3	1	52	28	150
2018	Financial management	34	43	4	8	4	6	0	83	13	23
2018	Information technology	14	30	22	20	11	2	0	45	32	50
2018	Internal audit	15	35	8	29	7	8	0	53	38	14
2018	Evaluation	14	38	21	12	6	8	0	57	20	49
2018	Data sciences	17	34	22	13	9	4	0	54	23	23
2018	Policy	27	44	9	10	5	5	0	74	16	20
2018	Project management	25	19	16	40	0	0	0	45	40	15
2018	None of the above	15	24	30	17	8	3	3	42	26	30
2017	Client contact centre	18	25	24	19	14	0	0	43	33	22
2017	Compliance, inspection and enforcement	0	46	41	13	0	0	0	46	13	15
2017	Communications or public affairs	24	35	16	20	5	0	0	59	25	20
2017	Administration and operations	21	48	11	11	6	1	1	71	18	91
2017	Human resources	15	47	16	12	7	3	0	64	19	158
2017	Financial management	20	40	15	25	0	0	0	60	25	20
2017	Information management	0	59	12	11	19	0	0	59	30	10
2017	Information technology	20	22	23	13	13	7	2	46	29	60
2017	Internal audit	16	30	15	23	8	8	0	50	33	13
2017	Evaluation	15	26	32	10	8	9	0	44	21	35
2017	Data sciences	27	52	5	15	0	0	0	80	15	19
2017	Policy	8	40	8	30	7	8	0	51	40	13
2017	Project management	12	41	18	23	6	0	0	53	29	17
2017	None of the above	11	47	28	10	4	0	0	58	14	43
2014	Client contact centre	13	33	24	17	6	7	0	50	25	30
2014	Compliance, inspection and enforcement	6	59	6	24	6	0	0	64	30	17
2014	Communications or public affairs	11	39	16	22	11	0	0	50	33	18
2014	Administration and operations	25	34	15	14	7	6	0	62	22	89
2014	Human resources	12	34	23	17	12	3	0	47	29	183
2014	Financial management	13	47	15	15	10	0	0	60	25	21
2014	Information management	22	39	0	11	23	5	0	65	35	18
2014	Information technology	11	35	22	11	16	5	0	48	28	45
2014	Internal audit	17	35	23	24	0	0	0	52	24	17
2014	Evaluation	6	29	29	23	6	6	0	38	31	48
2014	None of the above	9	32	22	18	18	0	0	42	36	54

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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	40	18	0	9	4	0	72	9	21
2018	Compliance, inspection and enforcement	8	17	41	17	16	0	0	26	33	12
2018	Communications or public affairs	24	36	15	24	0	0	0	61	24	24
2018	Administration and operations	40	26	15	10	6	2	1	68	17	81
2018	Human resources	32	37	11	14	5	0	0	69	19	149
2018	Financial management	36	42	14	4	4	0	0	78	8	23
2018	Information technology	28	24	29	4	15	0	0	52	19	50
2018	Internal audit	15	35	22	15	14	0	0	49	29	14
2018	Evaluation	20	42	23	8	4	0	2	64	12	49
2018	Data sciences	43	35	4	9	9	0	0	79	17	23
2018	Policy	33	23	29	15	0	0	0	56	15	20
2018	Project management	41	27	31	0	0	0	0	69	0	16
2018	None of the above	32	39	17	10	3	0	0	71	12	30
2017	Client contact centre	30	28	19	0	23	0	0	58	23	22
2017	Compliance, inspection and enforcement	7	54	27	7	6	0	0	60	13	15
2017	Communications or public affairs	24	45	10	10	10	0	0	70	20	20
2017	Administration and operations	34	32	14	12	8	0	1	66	20	92
2017	Human resources	27	34	20	16	2	1	0	61	19	158
2017	Financial management	34	41	10	15	0	0	0	75	15	20
2017	Information management	18	41	0	11	31	0	0	59	41	10
2017	Information technology	33	27	20	10	10	0	0	60	20	60
2017	Internal audit	15	53	15	0	16	0	0	69	16	13
2017	Evaluation	25	31	16	13	8	3	3	60	23	35
2017	Data sciences	48	36	10	5	0	0	0	85	5	19
2017	Policy	15	62	0	15	8	0	0	77	23	13
2017	Project management	36	34	24	0	0	6	0	74	0	17
2017	None of the above	17	38	16	21	8	0	0	54	30	43
2014	Client contact centre	17	47	25	10	0	0	0	64	10	30
2014	Compliance, inspection and enforcement	18	35	23	12	12	0	0	53	24	17
2014	Communications or public affairs	29	38	5	16	5	0	5	71	23	18
2014	Administration and operations	35	36	9	12	8	0	0	71	20	88
2014	Human resources	26	35	15	18	5	1	0	61	24	183
2014	Financial management	42	48	0	10	0	0	0	90	10	21
2014	Information management	28	22	11	11	28	0	0	50	39	18
2014	Information technology	23	41	16	11	9	0	0	64	20	45
2014	Internal audit	29	12	24	23	6	6	0	44	31	17
2014	Evaluation	21	29	25	17	6	2	0	51	23	48
2014	None of the above	35	30	15	16	3	0	2	66	19	54

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	60	4	0	9	0	0	87	9	21
2018	Compliance, inspection and enforcement	17	58	0	8	16	0	0	75	25	12
2018	Communications or public affairs	31	35	12	18	4	0	0	66	22	25
2018	Administration and operations	43	38	11	4	2	2	0	82	6	80
2018	Human resources	25	40	19	9	6	1	0	65	16	149
2018	Financial management	55	33	4	8	0	0	0	88	8	23
2018	Information technology	22	23	25	20	9	0	0	45	29	50
2018	Internal audit	42	36	8	7	8	0	0	78	14	14
2018	Evaluation	50	39	2	2	7	0	0	89	9	48
2018	Data sciences	39	34	4	14	9	0	0	73	22	23
2018	Policy	33	33	19	10	5	0	0	66	15	20
2018	Project management	23	24	33	14	6	0	0	47	20	16
2018	None of the above	42	39	3	3	9	0	3	85	12	30
2017	Client contact centre	22	45	5	28	0	0	0	67	28	22
2017	Compliance, inspection and enforcement	33	67	0	0	0	0	0	100	0	15
2017	Communications or public affairs	19	56	10	10	5	0	0	75	15	20
2017	Administration and operations	35	41	9	13	2	0	0	76	15	92
2017	Human resources	31	42	10	12	4	0	0	73	16	158
2017	Financial management	35	44	15	6	0	0	0	79	6	20
2017	Information management	9	61	11	19	0	0	0	70	19	10
2017	Information technology	16	45	15	15	9	0	0	61	24	60
2017	Internal audit	31	53	0	8	8	0	0	84	16	13
2017	Evaluation	53	28	10	6	2	0	0	82	8	35
2017	Data sciences	22	67	11	0	0	0	0	89	0	19
2017	Policy	16	62	0	0	23	0	0	77	23	13
2017	Project management	24	47	12	12	6	0	0	71	17	17
2017	None of the above	29	48	11	8	4	0	0	77	12	43

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	28	19	21	5	13	0	49	29	20
2018	Compliance, inspection and enforcement	9	0	9	27	27	28	0	13	75	11
2018	Communications or public affairs	4	37	4	15	8	29	4	60	34	24
2018	Administration and operations	18	22	11	20	4	21	2	53	32	81
2018	Human resources	11	23	18	19	8	18	2	43	34	149
2018	Financial management	26	19	24	8	0	16	6	59	10	23
2018	Information technology	10	28	18	8	7	28	0	54	21	50
2018	Internal audit	8	28	36	7	21	0	0	35	29	14
2018	Evaluation	8	34	2	6	12	31	6	68	29	49
2018	Data sciences	12	26	13	17	0	23	9	56	25	23
2018	Policy	15	14	9	29	5	28	0	41	47	20
2018	Project management	6	27	25	18	0	24	0	44	23	16
2018	None of the above	19	17	15	15	6	25	3	50	29	30
2017	Client contact centre	14	28	9	18	18	9	4	48	41	22
2017	Compliance, inspection and enforcement	7	20	21	13	13	13	13	36	36	15
2017	Communications or public affairs	15	6	15	19	15	25	5	30	49	20
2017	Administration and operations	16	25	13	21	6	17	2	50	34	92
2017	Human resources	15	23	13	21	6	18	4	49	34	158
2017	Financial management	5	44	26	16	5	5	0	51	21	20
2017	Information management	9	30	11	29	11	9	0	44	44	10
2017	Information technology	13	16	24	15	10	18	3	38	32	60
2017	Internal audit	24	38	0	31	7	0	0	62	38	13
2017	Evaluation	12	23	11	14	11	29	0	49	35	35
2017	Data sciences	17	25	27	16	0	15	0	50	19	19
2017	Policy	8	31	31	7	8	15	0	46	17	13
2017	Project management	0	25	24	22	12	18	0	30	41	17
2017	None of the above	4	34	17	15	13	15	3	46	33	43
2014	Client contact centre	11	23	30	10	19	7	0	36	31	30
2014	Compliance, inspection and enforcement	11	18	18	23	24	6	0	31	50	17
2014	Communications or public affairs	11	22	5	11	22	28	0	47	46	18
2014	Administration and operations	19	21	11	14	13	14	7	51	35	88
2014	Human resources	8	27	16	14	14	18	3	44	36	183
2014	Financial management	4	28	30	10	4	18	4	42	19	21
2014	Information management	11	12	11	11	22	33	0	33	51	18
2014	Information technology	6	9	34	13	23	11	5	18	42	45
2014	Internal audit	18	18	18	23	6	18	0	43	36	17
2014	Evaluation	4	29	14	19	12	16	4	42	40	48
2014	None of the above	9	24	15	20	16	9	6	39	43	54

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	34	8	4	0	0	6	87	4	21
2018	Compliance, inspection and enforcement	17	33	0	26	16	0	8	54	46	12
2018	Communications or public affairs	31	43	11	8	4	0	4	77	12	25
2018	Administration and operations	41	40	9	2	5	2	1	83	7	80
2018	Human resources	29	42	12	10	6	0	1	72	16	150
2018	Financial management	46	42	0	4	8	0	0	88	12	23
2018	Information technology	30	36	11	14	9	0	0	65	24	50
2018	Internal audit	21	36	8	21	14	0	0	57	35	14
2018	Evaluation	32	45	12	4	4	2	0	79	8	49
2018	Data sciences	61	18	0	17	4	0	0	79	21	23
2018	Policy	43	28	9	10	10	0	0	71	19	20
2018	Project management	36	46	6	6	6	0	0	82	12	16
2018	None of the above	35	27	15	10	0	0	13	71	11	29
2017	Client contact centre	44	33	10	13	0	0	0	77	13	22
2017	Compliance, inspection and enforcement	20	48	13	13	6	0	0	67	19	15
2017	Communications or public affairs	34	41	15	5	5	0	0	75	10	20
2017	Administration and operations	44	30	8	9	6	0	3	77	15	92
2017	Human resources	41	37	11	6	4	1	1	80	9	158
2017	Financial management	45	44	5	5	0	0	0	90	5	20
2017	Information management	47	10	9	22	11	0	0	58	33	10
2017	Information technology	43	32	10	7	7	0	2	76	14	60
2017	Internal audit	47	15	0	22	16	0	0	62	38	13
2017	Evaluation	44	31	10	6	8	0	0	75	14	35
2017	Data sciences	38	41	6	10	0	5	0	83	11	19
2017	Policy	39	38	0	15	0	8	0	83	17	13
2017	Project management	41	36	6	6	12	0	0	76	17	17
2017	None of the above	30	43	10	9	2	0	6	78	12	43
2014	Client contact centre	21	42	19	14	0	0	4	66	14	30
2014	Compliance, inspection and enforcement	41	35	12	7	6	0	0	76	12	17
2014	Communications or public affairs	33	39	5	11	11	0	0	72	22	18
2014	Administration and operations	48	30	11	4	5	1	1	79	10	89
2014	Human resources	34	36	15	8	6	1	0	71	14	183
2014	Financial management	57	34	0	4	4	0	0	91	9	21
2014	Information management	28	39	11	6	11	6	0	70	18	18
2014	Information technology	37	29	16	11	7	0	0	66	18	45
2014	Internal audit	35	23	12	18	12	0	0	57	30	17
2014	Evaluation	33	33	19	4	8	0	2	68	13	48
2014	None of the above	37	40	6	11	6	0	0	77	17	54

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Administration and operations	29	33	13	12	0	0	13	71	13	15
2018	Human resources	29	43	10	8	2	2	6	78	10	50
2018	Financial management	46	36	0	0	9	9	0	90	10	11
2018	Information technology	32	26	34	0	0	9	0	63	0	12
2017	Administration and operations	10	45	26	0	4	5	10	65	4	20
2017	Human resources	39	41	7	2	5	0	7	86	7	44
2017	Information technology	33	38	24	0	5	0	0	71	5	21
2017	None of the above	9	73	0	0	0	0	18	100	0	11
2014	Administration and operations	38	51	0	0	0	6	6	100	0	18
2014	Human resources	31	39	8	4	10	6	4	76	15	52
2014	Financial management	29	41	10	0	0	10	10	88	0	10
2014	Information technology	22	32	16	14	0	0	16	64	17	13
2014	None of the above	23	26	5	27	9	0	11	55	40	18

Job fit and development

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	31	44	4	12	9	0	0	75	20	21
2018	Compliance, inspection and enforcement	0	67	16	8	8	0	0	67	16	12
2018	Communications or public affairs	31	46	8	8	4	0	4	79	12	25
2018	Administration and operations	37	35	15	7	5	0	1	73	13	81
2018	Human resources	19	52	10	14	2	2	2	74	16	150
2018	Financial management	64	28	4	4	0	0	0	92	4	23
2018	Information technology	20	38	20	10	11	0	0	58	21	50
2018	Internal audit	36	42	8	8	7	0	0	78	14	14
2018	Evaluation	43	51	2	4	0	0	0	94	4	49
2018	Data sciences	30	52	4	4	4	0	5	86	9	23
2018	Policy	34	42	10	0	0	5	9	88	0	20
2018	Project management	36	53	0	11	0	0	0	89	11	16
2018	None of the above	30	36	13	11	4	0	6	71	15	30
2017	Client contact centre	26	22	29	22	0	0	0	49	22	22
2017	Compliance, inspection and enforcement	27	47	13	13	0	0	0	73	13	15
2017	Communications or public affairs	25	40	20	15	0	0	0	65	15	20
2017	Administration and operations	33	37	18	7	5	0	0	70	12	92
2017	Human resources	34	39	11	11	5	0	0	73	16	157
2017	Financial management	53	37	5	0	5	0	0	90	5	20
2017	Information management	31	59	0	0	11	0	0	89	11	10
2017	Information technology	33	40	15	7	3	0	2	75	10	60
2017	Internal audit	39	29	8	16	8	0	0	69	24	13
2017	Evaluation	49	23	19	5	2	0	0	73	8	35
2017	Data sciences	49	20	20	6	0	0	5	73	6	19
2017	Policy	54	39	0	7	0	0	0	93	7	13
2017	Project management	34	37	17	6	6	0	0	71	12	17
2017	None of the above	30	42	21	7	0	0	0	72	7	43
2014	Client contact centre	27	43	14	16	0	0	0	70	16	30
2014	Compliance, inspection and enforcement	41	48	6	6	0	0	0	88	6	17
2014	Communications or public affairs	22	33	33	5	7	0	0	55	12	18
2014	Administration and operations	43	35	9	10	3	0	0	78	13	89
2014	Human resources	30	45	11	9	4	0	1	75	13	183
2014	Financial management	52	39	4	0	4	0	0	91	4	21
2014	Information management	44	22	0	11	11	0	11	75	25	18
2014	Information technology	21	50	15	11	2	0	0	71	14	45
2014	Internal audit	28	36	5	24	6	0	0	64	31	17
2014	Evaluation	37	36	15	4	8	0	0	73	13	48
2014	None of the above	46	23	7	17	5	0	2	71	22	54

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	23	57	6	6	9	0	79	15	21
2018	Compliance, inspection and enforcement	8	41	8	26	16	0	50	42	12
2018	Communications or public affairs	47	35	0	19	0	0	81	19	25
2018	Administration and operations	36	44	13	6	2	0	79	8	81
2018	Human resources	33	41	8	12	5	0	74	17	149
2018	Financial management	42	44	11	4	0	0	86	4	23
2018	Information technology	43	34	8	8	6	0	77	15	50
2018	Internal audit	14	64	8	8	7	0	78	14	14
2018	Evaluation	44	47	6	2	0	0	92	2	49
2018	Data sciences	61	17	4	18	0	0	78	18	23
2018	Policy	24	66	0	10	0	0	90	10	20
2018	Project management	17	53	20	9	0	0	71	9	16
2018	None of the above	45	29	14	3	10	0	74	12	30
2017	Client contact centre	18	49	25	8	0	0	67	8	22
2017	Compliance, inspection and enforcement	27	53	8	0	13	0	80	13	15
2017	Communications or public affairs	50	30	0	10	10	0	80	20	20
2017	Administration and operations	26	51	10	7	5	1	78	12	92
2017	Human resources	34	45	11	8	2	0	79	10	158
2017	Financial management	34	56	10	0	0	0	90	0	20
2017	Information management	52	31	8	0	9	0	82	9	10
2017	Information technology	53	23	17	1	5	0	77	7	60
2017	Internal audit	23	69	0	0	8	0	92	8	13
2017	Evaluation	37	34	16	10	3	0	71	13	35
2017	Data sciences	42	32	11	15	0	0	74	15	19
2017	Policy	32	46	7	8	8	0	78	15	13
2017	Project management	23	71	0	0	6	0	94	6	17
2017	None of the above	39	31	15	13	3	0	70	16	43
2014	Client contact centre	23	39	24	10	4	0	63	13	30
2014	Compliance, inspection and enforcement	41	42	0	12	6	0	83	17	17
2014	Communications or public affairs	50	16	23	11	0	0	66	11	18
2014	Administration and operations	34	29	15	16	6	0	63	22	89
2014	Human resources	36	40	12	9	2	1	77	11	183
2014	Financial management	56	35	4	0	4	0	91	4	21
2014	Information management	45	33	0	6	11	6	82	18	18
2014	Information technology	42	36	13	7	2	0	78	9	45
2014	Internal audit	52	24	6	5	13	0	76	18	17
2014	Evaluation	25	43	19	13	0	0	68	13	48
2014	None of the above	26	59	7	6	2	0	85	8	54

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	32	47	6	6	9	0	79	15	21
2018	Compliance, inspection and enforcement	33	59	0	8	0	0	92	8	12
2018	Communications or public affairs	46	35	0	19	0	0	81	19	25
2018	Administration and operations	45	41	8	2	4	0	86	6	81
2018	Human resources	37	46	6	6	3	2	84	9	150
2018	Financial management	60	29	11	0	0	0	89	0	23
2018	Information technology	40	39	6	8	7	0	79	15	50
2018	Internal audit	42	44	7	8	0	0	86	8	14
2018	Evaluation	50	42	4	2	2	0	92	4	49
2018	Data sciences	56	44	0	0	0	0	100	0	23
2018	Policy	56	29	0	5	9	0	85	15	20
2018	Project management	17	57	11	14	0	0	75	14	16
2018	None of the above	45	33	10	9	4	0	77	12	30
2017	Client contact centre	36	45	15	5	0	0	81	5	22
2017	Compliance, inspection and enforcement	60	13	6	8	13	0	73	20	15
2017	Communications or public affairs	70	15	5	10	0	0	85	10	20
2017	Administration and operations	43	41	5	10	1	0	84	11	92
2017	Human resources	38	46	6	10	1	1	84	10	158
2017	Financial management	56	39	5	0	0	0	95	0	20
2017	Information management	40	39	12	0	9	0	79	9	10
2017	Information technology	44	35	14	2	5	0	79	7	59
2017	Internal audit	47	45	0	0	8	0	92	8	13
2017	Evaluation	40	34	16	6	4	0	74	10	35
2017	Data sciences	53	32	5	10	0	0	85	10	19
2017	Policy	55	38	0	8	0	0	92	8	13
2017	Project management	29	64	6	0	0	0	94	0	17
2017	None of the above	41	36	5	13	5	0	76	19	43
2014	Client contact centre	42	27	16	4	11	0	69	14	30
2014	Compliance, inspection and enforcement	35	65	0	0	0	0	100	0	17
2014	Communications or public affairs	72	23	5	0	0	0	95	0	18
2014	Administration and operations	42	33	4	13	7	0	76	20	88
2014	Human resources	40	46	8	3	2	0	87	5	183
2014	Financial management	61	30	9	0	0	0	91	0	21
2014	Information management	61	28	5	6	0	0	89	6	18
2014	Information technology	53	34	5	7	2	0	86	9	45
2014	Internal audit	58	6	12	18	6	0	64	24	17
2014	Evaluation	33	39	13	15	0	0	73	15	48
2014	None of the above	46	44	2	7	0	0	91	7	54

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	41	19	6	0	0	0	76	6	21
2018	Compliance, inspection and enforcement	8	25	16	34	16	0	0	33	50	12
2018	Communications or public affairs	19	47	4	18	8	4	0	69	27	25
2018	Administration and operations	35	30	18	9	5	2	0	67	15	79
2018	Human resources	14	35	17	18	10	4	1	51	30	150
2018	Financial management	48	39	0	8	0	4	0	92	8	23
2018	Information technology	18	37	25	6	10	5	0	57	17	49
2018	Internal audit	8	22	23	23	24	0	0	31	47	13
2018	Evaluation	16	38	20	15	6	4	0	57	22	49
2018	Data sciences	18	69	4	0	4	4	0	91	5	23
2018	Policy	14	32	25	24	5	0	0	46	29	20
2018	Project management	44	24	18	0	0	13	0	79	0	16
2018	None of the above	26	14	19	16	16	3	6	44	35	30
2017	Client contact centre	9	40	32	10	0	10	0	54	11	22
2017	Compliance, inspection and enforcement	13	40	20	13	13	0	0	53	26	15
2017	Communications or public affairs	30	30	25	10	0	5	0	63	11	20
2017	Administration and operations	35	35	13	4	7	4	1	74	12	92
2017	Human resources	26	35	13	13	8	5	0	65	22	157
2017	Financial management	34	51	5	5	0	5	0	90	5	20
2017	Information management	19	59	12	0	11	0	0	78	11	10
2017	Information technology	35	22	20	11	5	2	5	60	18	60
2017	Internal audit	39	15	16	22	8	0	0	54	30	13
2017	Evaluation	20	37	20	17	6	0	0	56	23	35
2017	Data sciences	38	26	15	5	5	10	0	72	11	19
2017	Policy	39	39	7	15	0	0	0	78	15	13
2017	Project management	28	31	11	18	6	6	0	63	26	17
2017	None of the above	18	38	16	18	7	0	3	58	26	43
2014	Client contact centre	17	49	17	10	0	7	0	71	11	30
2014	Compliance, inspection and enforcement	6	41	29	6	18	0	0	46	24	17
2014	Communications or public affairs	11	33	28	17	11	0	0	44	28	18
2014	Administration and operations	40	34	10	4	11	1	0	75	15	89
2014	Human resources	24	29	15	17	9	5	1	57	27	183
2014	Financial management	43	33	14	10	0	0	0	76	10	21
2014	Information management	44	34	0	0	17	0	6	82	18	18
2014	Information technology	16	37	23	11	13	0	0	53	24	45
2014	Internal audit	28	12	18	30	6	0	6	42	38	17
2014	Evaluation	19	33	25	11	10	2	0	53	21	48
2014	None of the above	20	33	13	20	14	0	0	53	34	54

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	15	42	6	8	16	8	4	65	28	21
2018	Compliance, inspection and enforcement	8	25	8	34	25	0	0	33	59	12
2018	Communications or public affairs	8	31	11	18	27	4	0	41	47	25
2018	Administration and operations	20	29	15	15	16	0	6	52	32	80
2018	Human resources	10	24	20	20	19	4	4	36	42	150
2018	Financial management	34	24	8	12	12	0	11	65	27	23
2018	Information technology	20	22	14	14	25	2	2	44	41	50
2018	Internal audit	0	15	31	23	24	0	7	16	50	13
2018	Evaluation	7	40	14	16	14	8	0	52	33	49
2018	Data sciences	18	26	21	18	17	0	0	44	35	23
2018	Policy	14	10	15	15	18	10	18	34	46	20
2018	Project management	27	18	11	24	8	12	0	51	36	16
2018	None of the above	17	11	16	23	16	0	18	33	47	30
2017	Client contact centre	10	8	24	14	26	10	9	22	48	22
2017	Compliance, inspection and enforcement	7	26	21	20	26	0	0	33	46	15
2017	Communications or public affairs	19	21	20	15	25	0	0	40	40	20
2017	Administration and operations	11	23	16	20	18	4	8	38	43	92
2017	Human resources	16	24	13	18	24	3	2	42	45	158
2017	Financial management	29	21	15	20	10	0	5	53	32	20
2017	Information management	11	49	9	12	19	0	0	60	31	10
2017	Information technology	28	12	10	8	33	5	3	44	45	60
2017	Internal audit	16	15	8	30	24	0	8	34	58	13
2017	Evaluation	6	37	11	19	21	3	3	46	43	35
2017	Data sciences	22	21	11	25	15	0	5	46	43	19
2017	Policy	15	32	15	8	22	8	0	51	33	13
2017	Project management	12	29	18	6	13	23	0	53	24	17
2017	None of the above	14	11	24	22	21	0	8	27	47	43
2014	Client contact centre	13	29	13	21	20	0	4	44	42	30
2014	Compliance, inspection and enforcement	12	6	18	17	47	0	0	17	65	17
2014	Communications or public affairs	0	11	12	17	44	0	17	13	73	18
2014	Administration and operations	17	19	21	13	22	3	5	40	38	89
2014	Human resources	14	18	14	23	24	4	3	35	50	183
2014	Financial management	10	29	14	15	24	4	4	42	43	21
2014	Information management	17	17	16	11	28	5	6	38	44	18
2014	Information technology	2	21	11	16	42	7	2	24	63	45
2014	Internal audit	11	18	18	31	17	0	6	30	51	17
2014	Evaluation	11	19	25	21	20	4	0	31	43	48
2014	None of the above	7	18	19	15	36	4	0	27	53	54

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	41	10	6	9	0	0	75	14	21
2018	Compliance, inspection and enforcement	8	50	16	16	8	0	0	59	25	12
2018	Communications or public affairs	23	51	8	18	0	0	0	74	18	25
2018	Administration and operations	39	41	9	6	4	0	0	80	11	81
2018	Human resources	30	39	10	11	8	1	1	71	19	148
2018	Financial management	56	36	8	0	0	0	0	92	0	23
2018	Information technology	34	35	10	14	8	0	0	69	21	50
2018	Internal audit	21	49	7	22	0	0	0	71	22	14
2018	Evaluation	12	52	18	9	6	2	0	66	16	49
2018	Data sciences	47	44	4	0	4	0	0	91	4	23
2018	Policy	38	43	9	0	10	0	0	81	10	20
2018	Project management	45	29	26	0	0	0	0	74	0	16
2018	None of the above	32	18	25	10	12	0	3	51	23	30
2017	Client contact centre	20	32	24	14	5	5	0	55	20	22
2017	Compliance, inspection and enforcement	21	35	22	21	0	0	0	57	21	14
2017	Communications or public affairs	29	51	0	20	0	0	0	80	20	20
2017	Administration and operations	31	44	10	10	3	2	0	76	13	92
2017	Human resources	35	49	8	6	2	0	0	84	9	158
2017	Financial management	44	41	10	5	0	0	0	85	5	20
2017	Information management	9	40	22	20	8	0	0	49	28	10
2017	Information technology	29	37	16	8	10	0	0	65	18	59
2017	Internal audit	23	38	8	23	8	0	0	62	31	13
2017	Evaluation	14	34	26	15	12	0	0	47	27	35
2017	Data sciences	37	42	10	10	0	0	0	80	10	19
2017	Policy	31	61	8	0	0	0	0	92	0	13
2017	Project management	23	47	18	6	6	0	0	70	12	17
2017	None of the above	21	57	9	7	6	0	0	78	13	43
2014	Client contact centre	19	38	23	16	0	0	4	59	17	30
2014	Compliance, inspection and enforcement	23	53	6	13	6	0	0	76	18	17
2014	Communications or public affairs	28	34	16	16	5	0	0	62	22	18
2014	Administration and operations	33	40	11	7	5	1	2	76	12	89
2014	Human resources	21	44	17	14	4	1	0	66	18	183
2014	Financial management	42	34	19	4	0	0	0	76	4	21
2014	Information management	28	33	11	11	17	0	0	61	28	18
2014	Information technology	29	39	12	16	4	0	0	68	21	44
2014	Internal audit	28	29	12	12	18	0	0	58	31	17
2014	Evaluation	21	29	19	19	13	0	0	50	31	48
2014	None of the above	24	45	13	10	7	0	0	70	17	54

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	44	8	6	9	0	0	78	14	21
2018	Compliance, inspection and enforcement	8	8	33	34	16	0	0	17	50	12
2018	Communications or public affairs	35	35	20	4	6	0	0	70	10	25
2018	Administration and operations	46	37	10	5	3	0	0	83	8	81
2018	Human resources	28	38	17	10	6	0	1	67	16	147
2018	Financial management	48	36	12	0	4	0	0	84	4	23
2018	Information technology	30	45	4	13	8	0	0	75	21	50
2018	Internal audit	29	49	8	14	0	0	0	78	14	14
2018	Evaluation	8	42	21	16	8	2	2	52	25	49
2018	Data sciences	48	30	13	4	4	0	0	78	9	23
2018	Policy	38	38	15	5	5	0	0	76	9	20
2018	Project management	45	30	20	0	5	0	0	75	5	16
2018	None of the above	30	41	22	0	7	0	0	71	7	30
2017	Client contact centre	21	35	25	14	5	0	0	56	19	22
2017	Compliance, inspection and enforcement	47	20	13	14	7	0	0	67	20	15
2017	Communications or public affairs	39	41	10	0	10	0	0	80	10	20
2017	Administration and operations	37	40	8	10	5	1	0	78	15	92
2017	Human resources	37	39	11	9	4	0	0	76	13	158
2017	Financial management	44	41	10	5	0	0	0	85	5	20
2017	Information management	36	43	0	0	20	0	0	80	20	10
2017	Information technology	40	23	15	7	14	0	0	64	21	59
2017	Internal audit	0	54	30	8	8	0	0	54	16	13
2017	Evaluation	22	20	35	3	14	0	6	44	19	35
2017	Data sciences	51	22	5	11	11	0	0	73	21	18
2017	Policy	24	53	8	15	0	0	0	77	15	13
2017	Project management	42	23	28	0	6	0	0	65	6	17
2017	None of the above	42	29	17	9	3	0	0	71	12	43
2014	Client contact centre	24	49	17	10	0	0	0	73	10	30
2014	Compliance, inspection and enforcement	23	47	6	7	17	0	0	70	24	17
2014	Communications or public affairs	29	44	11	16	0	0	0	73	16	18
2014	Administration and operations	40	34	13	7	5	0	1	75	12	89
2014	Human resources	24	38	16	15	6	1	1	63	21	183
2014	Financial management	33	57	10	0	0	0	0	90	0	21
2014	Information management	39	33	6	11	11	0	0	72	22	18
2014	Information technology	30	40	16	14	0	0	0	70	14	45
2014	Internal audit	29	28	12	12	18	0	0	57	31	17
2014	Evaluation	17	34	15	23	8	0	4	53	32	48
2014	None of the above	40	30	11	12	7	0	0	70	19	54

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	38	44	10	0	9	0	0	81	9	21
2018	Compliance, inspection and enforcement	9	64	9	9	9	0	0	73	18	11
2018	Communications or public affairs	27	31	24	14	4	0	0	58	18	25
2018	Administration and operations	44	35	8	8	5	0	0	80	12	80
2018	Human resources	30	39	18	7	5	0	1	70	12	147
2018	Financial management	48	42	10	0	0	0	0	90	0	23
2018	Information technology	22	46	18	8	6	0	0	68	13	50
2018	Internal audit	21	49	8	22	0	0	0	70	22	14
2018	Evaluation	47	33	8	8	2	0	2	81	10	49
2018	Data sciences	39	39	9	9	0	0	4	81	9	23
2018	Policy	38	28	24	0	10	0	0	66	10	20
2018	Project management	35	47	12	6	0	0	0	82	6	16
2018	None of the above	40	20	31	6	4	0	0	60	10	30
2017	Client contact centre	21	47	13	9	9	0	0	68	18	22
2017	Compliance, inspection and enforcement	20	47	20	13	0	0	0	67	13	15
2017	Communications or public affairs	19	46	20	15	0	0	0	65	15	20
2017	Administration and operations	38	40	12	9	1	0	0	79	10	92
2017	Human resources	33	40	13	10	4	0	1	74	14	157
2017	Financial management	44	36	5	15	0	0	0	81	15	20
2017	Information management	39	29	12	9	11	0	0	68	20	10
2017	Information technology	34	31	16	12	7	0	0	64	19	59
2017	Internal audit	16	38	22	0	16	0	8	58	17	13
2017	Evaluation	26	49	14	3	9	0	0	75	12	35
2017	Data sciences	16	64	10	0	5	0	5	84	5	19
2017	Policy	31	53	0	8	0	0	8	92	8	13
2017	Project management	35	36	17	6	6	0	0	71	12	17
2017	None of the above	26	44	19	5	2	0	4	73	7	43
2014	Client contact centre	21	48	21	10	0	0	0	69	10	30
2014	Compliance, inspection and enforcement	17	58	12	7	6	0	0	76	12	17
2014	Communications or public affairs	39	39	5	16	0	0	0	78	16	18
2014	Administration and operations	45	35	11	2	7	0	0	81	9	89
2014	Human resources	26	43	16	11	4	1	0	69	15	183
2014	Financial management	51	35	5	9	0	0	0	86	9	21
2014	Information management	39	28	5	11	17	0	0	67	28	18
2014	Information technology	30	36	14	11	9	0	0	66	20	45
2014	Internal audit	28	37	17	12	6	0	0	65	18	17
2014	Evaluation	29	39	21	7	4	0	0	69	11	48
2014	None of the above	35	38	11	11	5	0	0	73	16	54

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	40	12	4	0	4	0	83	4	21
2018	Compliance, inspection and enforcement	8	42	25	25	0	0	0	50	25	12
2018	Communications or public affairs	24	46	8	10	4	8	0	76	15	25
2018	Administration and operations	35	30	28	4	3	0	0	65	7	80
2018	Human resources	20	42	19	10	4	5	0	65	15	149
2018	Financial management	44	33	12	0	0	11	0	87	0	23
2018	Information technology	22	37	16	16	6	2	0	60	23	49
2018	Internal audit	31	31	23	0	16	0	0	61	16	13
2018	Evaluation	6	60	18	4	6	6	0	70	11	49
2018	Data sciences	35	48	4	9	0	5	0	86	9	23
2018	Policy	36	35	15	5	5	5	0	74	10	20
2018	Project management	30	39	19	0	0	12	0	78	0	16
2018	None of the above	28	20	28	11	3	7	3	54	15	30
2017	Client contact centre	27	12	19	23	5	14	0	45	33	22
2017	Compliance, inspection and enforcement	0	60	14	13	13	0	0	60	26	15
2017	Communications or public affairs	19	56	15	5	5	0	0	75	10	20
2017	Administration and operations	23	44	11	8	5	6	2	73	15	92
2017	Human resources	25	47	14	9	2	1	1	74	11	158
2017	Financial management	34	31	35	0	0	0	0	65	0	20
2017	Information management	19	40	8	12	21	0	0	59	33	10
2017	Information technology	29	28	25	8	10	0	0	56	18	60
2017	Internal audit	0	54	15	15	16	0	0	54	31	13
2017	Evaluation	5	42	27	14	11	0	0	48	25	35
2017	Data sciences	43	20	26	0	5	5	0	67	5	19
2017	Policy	24	31	30	8	0	8	0	59	8	13
2017	Project management	12	52	18	6	6	5	0	68	13	17
2017	None of the above	23	29	31	7	3	2	6	57	10	43

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	50	32	9	0	9	0	0	82	9	20
2018	Compliance, inspection and enforcement	33	59	0	8	0	0	0	92	8	12
2018	Communications or public affairs	67	22	4	8	0	0	0	89	8	25
2018	Administration and operations	62	29	3	3	3	0	0	91	6	80
2018	Human resources	48	30	9	8	5	0	0	78	12	150
2018	Financial management	48	52	0	0	0	0	0	100	0	23
2018	Information technology	42	27	8	18	5	0	0	69	23	50
2018	Internal audit	42	29	7	14	8	0	0	71	22	14
2018	Evaluation	48	31	14	0	2	0	4	83	2	49
2018	Data sciences	56	31	0	4	9	0	0	87	13	23
2018	Policy	61	34	0	5	0	0	0	95	5	20
2018	Project management	57	35	8	0	0	0	0	92	0	16
2018	None of the above	60	22	12	3	4	0	0	82	6	30
2017	Client contact centre	39	28	10	10	9	5	0	70	19	22
2017	Compliance, inspection and enforcement	40	26	28	0	6	0	0	66	6	15
2017	Communications or public affairs	40	50	5	5	0	0	0	90	5	20
2017	Administration and operations	53	27	8	7	5	0	0	80	13	92
2017	Human resources	55	27	7	9	2	0	0	82	11	158
2017	Financial management	51	39	10	0	0	0	0	90	0	20
2017	Information management	58	22	0	20	0	0	0	80	20	10
2017	Information technology	36	27	23	7	9	0	0	62	15	59
2017	Internal audit	30	47	8	8	8	0	0	77	16	13
2017	Evaluation	42	29	5	15	6	0	3	73	22	35
2017	Data sciences	47	37	5	0	0	5	6	94	0	19
2017	Policy	54	46	0	0	0	0	0	100	0	13
2017	Project management	52	25	0	12	12	0	0	76	24	17
2017	None of the above	37	42	14	5	2	0	0	79	7	43
2014	Client contact centre	36	17	41	6	0	0	0	53	6	30
2014	Compliance, inspection and enforcement	29	42	17	6	0	6	0	75	6	17
2014	Communications or public affairs	39	22	16	16	0	0	5	65	17	18
2014	Administration and operations	54	34	2	6	2	1	0	89	9	89
2014	Human resources	40	40	8	7	4	0	1	81	11	182
2014	Financial management	52	43	4	0	0	0	0	96	0	21
2014	Information management	56	11	5	6	22	0	0	67	28	18
2014	Information technology	32	41	16	11	0	0	0	73	11	45
2014	Internal audit	28	41	6	13	12	0	0	69	25	17
2014	Evaluation	33	36	11	11	8	2	0	70	19	48
2014	None of the above	48	27	11	10	3	0	0	75	14	54

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	15	24	4	0	0	4	71	4	21
2018	Compliance, inspection and enforcement	17	41	16	25	0	0	0	59	25	12
2018	Communications or public affairs	38	54	8	0	0	0	0	92	0	25
2018	Administration and operations	60	23	11	3	1	0	1	85	4	81
2018	Human resources	40	23	16	11	10	0	1	63	21	150
2018	Financial management	45	27	21	0	6	0	0	72	6	23
2018	Information technology	29	29	19	19	4	0	0	58	23	49
2018	Internal audit	42	36	0	7	15	0	0	79	21	14
2018	Evaluation	59	21	12	4	2	0	2	81	6	48
2018	Data sciences	49	34	13	0	4	0	0	83	4	23
2018	Policy	52	29	10	5	5	0	0	80	10	20
2018	Project management	51	32	6	6	5	0	0	83	11	16
2018	None of the above	51	26	16	3	0	0	3	80	4	30
2017	Client contact centre	47	27	13	9	4	0	0	74	13	22
2017	Compliance, inspection and enforcement	41	33	20	7	0	0	0	74	7	15
2017	Communications or public affairs	50	29	15	6	0	0	0	79	6	20
2017	Administration and operations	54	32	11	0	1	2	0	87	1	91
2017	Human resources	38	29	16	12	4	0	1	68	16	157
2017	Financial management	61	25	5	10	0	0	0	85	10	20
2017	Information management	69	9	0	0	21	0	0	79	21	10
2017	Information technology	39	25	15	13	8	0	0	64	21	60
2017	Internal audit	16	69	0	16	0	0	0	84	16	13
2017	Evaluation	38	51	11	0	0	0	0	89	0	35
2017	Data sciences	68	20	11	0	0	0	0	89	0	19
2017	Policy	23	46	23	8	0	0	0	69	8	13
2017	Project management	24	48	17	11	0	0	0	72	11	17
2017	None of the above	30	37	19	3	6	0	5	71	9	43
2014	Client contact centre	58	29	7	6	0	0	0	88	6	30
2014	Compliance, inspection and enforcement	41	41	0	12	6	0	0	83	17	17
2014	Communications or public affairs	61	39	0	0	0	0	0	100	0	18
2014	Administration and operations	53	31	14	1	1	0	0	84	2	89
2014	Human resources	35	36	18	6	5	0	0	71	11	183
2014	Financial management	52	29	9	10	0	0	0	82	10	21
2014	Information management	61	22	6	0	6	0	6	88	6	18
2014	Information technology	51	23	14	11	2	0	0	74	13	45
2014	Internal audit	35	42	17	0	0	6	0	82	0	17
2014	Evaluation	42	35	15	8	0	0	0	77	8	48
2014	None of the above	39	38	17	2	5	0	0	76	7	54

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Client contact centre	33	49	18	21
2018	Compliance, inspection and enforcement	41	17	41	12
2018	Communications or public affairs	34	23	43	25
2018	Administration and operations	47	21	31	81
2018	Human resources	41	19	40	150
2018	Financial management	37	32	31	23
2018	Information technology	46	25	28	50
2018	Internal audit	66	14	20	14
2018	Evaluation	14	54	32	49
2018	Data sciences	35	31	34	23
2018	Policy	38	28	33	20
2018	Project management	64	17	18	16
2018	None of the above	29	42	29	30
2017	Client contact centre	22	32	46	22
2017	Compliance, inspection and enforcement	60	13	26	15
2017	Communications or public affairs	50	20	30	20
2017	Administration and operations	44	23	34	92
2017	Human resources	38	22	39	158
2017	Financial management	40	30	30	20
2017	Information management	27	20	53	10
2017	Information technology	33	34	33	60
2017	Internal audit	70	8	22	13
2017	Evaluation	33	36	30	35
2017	Data sciences	46	32	22	19
2017	Policy	53	23	24	13
2017	Project management	59	6	35	17
2017	None of the above	20	36	44	43
2014	Client contact centre	44	40	17	30
2014	Compliance, inspection and enforcement	47	29	24	17
2014	Communications or public affairs	28	28	45	18
2014	Administration and operations	39	39	23	89
2014	Human resources	47	25	29	183
2014	Financial management	28	34	38	21
2014	Information management	39	39	22	18
2014	Information technology	41	34	25	45
2014	Internal audit	71	6	24	17
2014	Evaluation	34	35	31	48
2014	None of the above	44	20	36	54

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Administration and operations	10	29	43	2	13	2	37
2018	Human resources	6	33	55	2	0	3	60
2018	Information technology	9	26	41	4	16	4	23
2018	Project management	0	28	49	0	23	0	10
2017	Communications or public affairs	28	10	41	0	21	0	10
2017	Administration and operations	8	27	50	2	3	10	40
2017	Human resources	16	12	62	2	3	5	60
2017	Information technology	10	9	61	4	10	5	20
2017	Evaluation	18	27	39	0	0	16	11
2017	Project management	0	0	78	0	11	11	10
2014	Client contact centre	23	8	53	0	9999	15	13
2014	Administration and operations	11	19	62	0	9999	8	36
2014	Human resources	17	15	65	1	9999	2	85
2014	Information technology	6	16	59	15	9999	4	19
2014	Internal audit	0	24	51	0	9999	25	12
2014	Evaluation	0	19	63	12	9999	6	16
2014	None of the above	12	13	50	16	9999	9	24

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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	46	39	6	0	9	0	0	85	9	21
2018	Compliance, inspection and enforcement	34	49	16	0	0	0	0	84	0	12
2018	Communications or public affairs	31	54	8	8	0	0	0	84	8	25
2018	Administration and operations	45	37	15	2	1	0	0	82	3	81
2018	Human resources	41	43	10	2	3	0	1	85	5	148
2018	Financial management	58	28	14	0	0	0	0	86	0	23
2018	Information technology	35	42	12	5	6	0	0	77	11	50
2018	Internal audit	63	22	8	7	0	0	0	86	7	14
2018	Evaluation	64	26	8	0	2	0	0	90	2	49
2018	Data sciences	35	56	0	4	4	0	0	91	9	23
2018	Policy	66	24	10	0	0	0	0	90	0	20
2018	Project management	47	38	15	0	0	0	0	85	0	16
2018	None of the above	47	38	5	6	4	0	0	85	10	30
2017	Client contact centre	17	60	23	0	0	0	0	77	0	22
2017	Compliance, inspection and enforcement	50	29	7	14	0	0	0	79	14	14
2017	Communications or public affairs	45	40	5	0	5	5	0	89	6	20
2017	Administration and operations	43	43	3	5	5	1	0	87	10	92
2017	Human resources	41	45	7	5	2	0	1	87	6	158
2017	Financial management	39	49	5	6	0	0	0	89	6	20
2017	Information management	29	61	0	9	0	0	0	91	9	10
2017	Information technology	30	38	17	10	5	0	0	67	16	60
2017	Internal audit	39	37	16	8	0	0	0	76	8	13
2017	Evaluation	44	46	3	3	3	0	0	91	6	34
2017	Data sciences	48	47	5	0	0	0	0	95	0	19
2017	Policy	39	53	0	0	0	8	0	100	0	13
2017	Project management	35	47	18	0	0	0	0	82	0	17
2017	None of the above	46	42	7	3	2	0	0	88	5	43
2014	Client contact centre	34	49	3	7	7	0	0	83	14	30
2014	Compliance, inspection and enforcement	41	41	13	0	6	0	0	82	6	17
2014	Communications or public affairs	29	60	5	0	0	5	0	94	0	18
2014	Administration and operations	44	43	9	0	3	1	0	88	3	89
2014	Human resources	47	37	11	3	1	1	0	85	4	183
2014	Financial management	57	33	10	0	0	0	0	90	0	21
2014	Information management	50	33	0	0	11	6	0	88	12	18
2014	Information technology	42	31	18	9	0	0	0	73	9	45
2014	Internal audit	51	36	12	0	0	0	0	88	0	17
2014	Evaluation	35	48	12	2	2	0	0	83	4	48
2014	None of the above	42	47	9	2	0	0	0	89	2	54

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	46	40	4	4	0	6	0	91	5	21
2018	Compliance, inspection and enforcement	17	42	33	8	0	0	0	59	8	12
2018	Communications or public affairs	27	58	4	12	0	0	0	84	12	25
2018	Administration and operations	42	31	12	10	0	4	1	77	10	80
2018	Human resources	26	45	15	10	2	1	1	73	12	149
2018	Financial management	54	31	11	4	0	0	0	86	4	23
2018	Information technology	25	45	12	8	7	2	0	72	16	49
2018	Internal audit	16	60	16	8	0	0	0	76	8	13
2018	Evaluation	27	47	14	4	6	2	0	75	10	48
2018	Data sciences	35	52	5	0	9	0	0	87	9	23
2018	Policy	48	38	9	5	0	0	0	86	5	20
2018	Project management	42	33	14	6	5	0	0	75	11	16
2018	None of the above	23	30	18	29	0	0	0	53	29	30
2017	Client contact centre	18	40	14	8	15	4	0	61	24	22
2017	Compliance, inspection and enforcement	20	59	21	0	0	0	0	79	0	15
2017	Communications or public affairs	35	39	26	0	0	0	0	74	0	20
2017	Administration and operations	37	35	13	10	3	2	0	73	13	92
2017	Human resources	25	49	11	10	5	1	0	75	15	158
2017	Financial management	29	67	5	0	0	0	0	95	0	20
2017	Information management	19	51	12	8	0	11	0	78	9	10
2017	Information technology	24	38	17	15	5	2	0	63	20	60
2017	Internal audit	16	53	15	0	8	8	0	75	8	13
2017	Evaluation	23	40	20	14	0	3	0	65	14	35
2017	Data sciences	32	47	11	5	5	0	0	79	10	19
2017	Policy	24	32	23	14	0	8	0	60	15	13
2017	Project management	23	48	17	12	0	0	0	71	12	17
2017	None of the above	16	51	26	4	2	0	0	67	6	42
2014	Client contact centre	14	59	10	11	6	0	0	73	17	30
2014	Compliance, inspection and enforcement	12	41	12	24	11	0	0	53	36	17
2014	Communications or public affairs	16	51	22	5	5	0	0	67	11	18
2014	Administration and operations	38	46	8	3	4	0	0	84	7	89
2014	Human resources	28	40	12	14	5	2	0	69	19	183
2014	Financial management	37	33	20	5	0	4	0	74	5	21
2014	Information management	28	28	17	11	6	11	0	63	19	18
2014	Information technology	21	29	29	18	0	2	0	51	19	45
2014	Internal audit	35	37	29	0	0	0	0	71	0	17
2014	Evaluation	15	35	31	15	2	2	0	51	17	48
2014	None of the above	26	46	11	7	8	2	0	73	16	54

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	25	28	19	15	0	0	34	37	21
2018	Compliance, inspection and enforcement	16	16	50	17	0	0	0	17	33	12
2018	Communications or public affairs	12	16	35	23	14	0	0	37	28	25
2018	Administration and operations	7	21	37	22	10	2	2	33	29	80
2018	Human resources	9	32	33	20	4	0	1	25	42	148
2018	Financial management	8	4	39	28	21	0	0	49	12	23
2018	Information technology	18	35	31	9	2	2	2	11	56	49
2018	Internal audit	0	14	49	30	7	0	0	37	14	14
2018	Evaluation	2	6	20	34	32	2	4	70	9	49
2018	Data sciences	22	13	47	4	9	4	0	14	37	23
2018	Policy	9	5	33	27	10	5	11	43	17	20
2018	Project management	0	24	64	0	12	0	0	12	24	16
2018	None of the above	3	17	35	16	29	0	0	44	20	30
2017	Client contact centre	5	44	14	18	10	0	10	30	54	22
2017	Compliance, inspection and enforcement	7	35	36	7	14	0	0	21	43	14
2017	Communications or public affairs	10	20	30	15	20	5	0	37	32	20
2017	Administration and operations	6	22	37	17	11	1	6	30	30	91
2017	Human resources	12	22	40	19	6	1	1	25	34	158
2017	Financial management	5	11	54	20	10	0	0	30	16	20
2017	Information management	30	0	38	33	0	0	0	33	30	10
2017	Information technology	13	31	30	17	5	2	2	23	46	60
2017	Internal audit	16	8	68	8	0	0	0	8	24	13
2017	Evaluation	2	5	33	15	33	3	9	54	8	35
2017	Data sciences	0	21	63	11	5	0	0	16	21	19
2017	Policy	7	53	24	0	8	8	0	9	65	13
2017	Project management	0	40	53	6	0	0	0	6	40	17
2017	None of the above	6	16	33	20	18	0	7	40	24	43
2014	Client contact centre	20	23	34	13	0	4	7	14	48	30
2014	Compliance, inspection and enforcement	12	35	48	0	6	0	0	6	46	17
2014	Communications or public affairs	0	23	39	28	0	0	11	31	26	18
2014	Administration and operations	15	22	37	21	1	2	2	23	39	88
2014	Human resources	7	26	43	17	6	2	1	23	34	183
2014	Financial management	0	20	49	27	4	0	0	32	20	21
2014	Information management	22	23	16	17	11	6	6	32	50	18
2014	Information technology	12	22	46	14	4	0	2	19	34	45
2014	Internal audit	18	24	35	12	11	0	0	23	42	17
2014	Evaluation	2	15	21	42	14	2	4	60	18	48
2014	None of the above	10	20	48	16	6	0	0	22	30	54

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	6	24	41	14	15	0	0	29	29	21
2018	Compliance, inspection and enforcement	25	16	8	42	0	0	8	46	45	12
2018	Communications or public affairs	8	8	23	35	22	0	4	59	17	25
2018	Administration and operations	3	19	26	32	15	3	1	49	24	79
2018	Human resources	12	20	35	21	8	2	2	30	34	149
2018	Financial management	8	8	34	33	17	0	0	50	16	23
2018	Information technology	22	23	29	12	6	4	4	20	49	50
2018	Internal audit	0	14	29	58	0	0	0	58	14	14
2018	Evaluation	4	8	24	24	38	2	0	63	12	49
2018	Data sciences	17	13	25	27	13	4	0	42	32	23
2018	Policy	0	14	9	34	27	5	11	72	17	20
2018	Project management	0	31	28	23	18	0	0	41	31	16
2018	None of the above	0	21	26	25	25	0	3	52	22	30
2017	Client contact centre	9	33	16	24	5	5	9	33	48	22
2017	Compliance, inspection and enforcement	7	14	58	7	7	7	0	15	23	14
2017	Communications or public affairs	20	34	15	10	21	0	0	31	54	20
2017	Administration and operations	8	15	33	15	22	1	7	39	25	90
2017	Human resources	11	22	37	18	10	3	1	29	33	156
2017	Financial management	0	5	49	36	5	5	0	43	5	20
2017	Information management	21	18	12	30	19	0	0	49	39	10
2017	Information technology	17	27	17	15	14	5	5	33	48	59
2017	Internal audit	0	7	62	23	8	0	0	31	7	13
2017	Evaluation	5	5	24	9	39	6	11	57	13	35
2017	Data sciences	5	25	27	20	17	5	0	39	32	19
2017	Policy	37	16	24	8	8	8	0	17	57	13
2017	Project management	5	12	52	18	6	0	6	26	19	17
2017	None of the above	7	19	29	17	20	2	7	40	28	43
2014	Client contact centre	13	20	27	21	7	4	7	32	38	30
2014	Compliance, inspection and enforcement	17	17	23	36	6	0	0	42	35	17
2014	Communications or public affairs	5	7	38	22	16	5	5	44	13	18
2014	Administration and operations	14	13	30	18	15	1	7	37	30	88
2014	Human resources	5	17	34	31	11	3	0	43	23	183
2014	Financial management	5	10	44	27	14	0	0	41	15	21
2014	Information management	11	28	22	5	17	6	11	27	47	18
2014	Information technology	9	25	32	27	6	0	2	33	35	45
2014	Internal audit	12	0	37	35	11	6	0	49	12	17
2014	Evaluation	4	11	39	25	12	2	6	41	16	48
2014	None of the above	14	19	24	25	19	0	0	44	32	54

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	10	27	39	4	20	0	0	24	37	21
2018	Compliance, inspection and enforcement	16	42	25	17	0	0	0	17	58	12
2018	Communications or public affairs	22	31	23	8	8	4	4	16	58	25
2018	Administration and operations	14	28	30	16	10	0	2	26	43	80
2018	Human resources	14	24	39	16	5	1	1	22	39	150
2018	Financial management	10	31	18	22	10	4	4	35	45	23
2018	Information technology	18	24	30	14	4	8	2	20	47	50
2018	Internal audit	21	14	35	22	8	0	0	30	35	14
2018	Evaluation	13	12	24	14	32	0	4	48	26	49
2018	Data sciences	9	53	22	8	9	0	0	17	61	23
2018	Policy	9	19	29	27	5	5	5	35	32	20
2018	Project management	17	30	35	6	12	0	0	17	47	16
2018	None of the above	6	19	25	15	31	0	4	48	26	30
2017	Client contact centre	28	35	22	5	5	0	5	11	66	22
2017	Compliance, inspection and enforcement	7	14	29	21	21	7	0	46	23	14
2017	Communications or public affairs	35	9	31	15	10	0	0	25	44	20
2017	Administration and operations	7	26	33	9	13	3	9	25	38	91
2017	Human resources	19	26	29	13	8	3	2	21	48	158
2017	Financial management	5	31	25	20	9	0	10	33	40	20
2017	Information management	40	0	20	21	19	0	0	40	40	10
2017	Information technology	10	32	24	16	12	5	2	30	45	59
2017	Internal audit	23	22	31	16	0	8	0	17	49	13
2017	Evaluation	9	11	19	18	30	0	12	56	22	34
2017	Data sciences	15	16	32	37	0	0	0	37	31	19
2017	Policy	23	15	48	7	0	8	0	8	41	13
2017	Project management	28	36	18	18	0	0	0	18	63	17
2017	None of the above	13	13	37	13	10	2	11	27	30	43
2014	Client contact centre	20	17	47	6	0	4	7	7	41	30
2014	Compliance, inspection and enforcement	28	42	24	6	0	0	0	6	70	17
2014	Communications or public affairs	5	12	55	11	17	0	0	28	17	18
2014	Administration and operations	23	27	25	15	5	0	5	21	52	89
2014	Human resources	24	33	29	7	5	1	2	12	58	183
2014	Financial management	0	33	53	14	0	0	0	14	33	21
2014	Information management	11	11	21	11	17	17	11	39	31	18
2014	Information technology	20	29	36	8	2	0	4	11	51	45
2014	Internal audit	12	23	23	36	5	0	0	42	35	17
2014	Evaluation	11	23	33	15	4	2	12	22	39	48
2014	None of the above	24	30	24	13	8	0	2	21	54	54

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	12	16	16	20	36	0	0	56	27	21
2018	Compliance, inspection and enforcement	8	25	33	34	0	0	0	34	33	12
2018	Communications or public affairs	4	35	31	26	4	0	0	30	39	25
2018	Administration and operations	3	12	34	29	21	0	1	50	16	79
2018	Human resources	6	12	44	25	11	2	1	37	18	150
2018	Financial management	14	4	28	41	13	0	0	54	19	23
2018	Information technology	3	33	18	34	2	4	6	40	40	50
2018	Internal audit	0	22	49	29	0	0	0	29	22	14
2018	Evaluation	2	4	22	38	30	0	4	71	6	49
2018	Data sciences	9	18	47	9	18	0	0	27	26	23
2018	Policy	5	18	19	43	5	5	5	53	26	20
2018	Project management	0	32	18	32	17	0	0	50	32	16
2018	None of the above	3	12	26	27	29	3	0	57	16	30
2017	Client contact centre	19	27	8	21	20	0	5	43	48	22
2017	Compliance, inspection and enforcement	7	21	21	36	14	0	0	50	28	14
2017	Communications or public affairs	0	29	40	16	15	0	0	30	29	20
2017	Administration and operations	3	10	35	26	17	2	7	48	14	91
2017	Human resources	8	19	42	18	11	1	1	30	28	157
2017	Financial management	0	11	35	44	10	0	0	54	11	20
2017	Information management	31	8	12	49	0	0	0	49	39	10
2017	Information technology	14	17	29	17	19	2	3	37	32	59
2017	Internal audit	8	8	53	31	0	0	0	31	16	13
2017	Evaluation	0	2	31	21	39	0	6	64	3	35
2017	Data sciences	0	10	42	37	11	0	0	48	10	19
2017	Policy	0	23	54	15	0	8	0	17	25	13
2017	Project management	6	29	42	12	6	0	6	19	37	17
2017	None of the above	2	23	25	17	20	0	13	42	29	43
2014	Client contact centre	6	3	43	36	4	0	7	43	10	30
2014	Compliance, inspection and enforcement	6	24	53	12	6	0	0	17	30	17
2014	Communications or public affairs	0	12	33	44	6	0	5	52	13	18
2014	Administration and operations	11	20	31	30	6	0	3	36	32	87
2014	Human resources	4	17	39	27	9	3	1	38	21	183
2014	Financial management	0	22	35	42	0	0	0	42	22	21
2014	Information management	0	11	27	6	28	11	17	47	16	18
2014	Information technology	9	23	35	24	5	2	2	30	33	45
2014	Internal audit	12	12	48	18	11	0	0	29	24	17
2014	Evaluation	0	8	38	31	15	2	6	49	9	48
2014	None of the above	11	20	31	20	18	0	0	38	31	53

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	10	15	27	23	21	0	4	46	26	21
2018	Compliance, inspection and enforcement	17	16	33	34	0	0	0	34	33	12
2018	Communications or public affairs	16	22	39	16	8	0	0	23	38	25
2018	Administration and operations	6	14	29	29	17	0	5	49	21	80
2018	Human resources	14	27	30	17	8	2	2	26	42	149
2018	Financial management	12	20	20	28	21	0	0	49	31	23
2018	Information technology	24	26	16	23	2	6	2	28	55	50
2018	Internal audit	0	22	43	27	8	0	0	35	22	14
2018	Evaluation	6	16	14	26	28	3	6	60	24	49
2018	Data sciences	13	18	17	39	13	0	0	52	31	23
2018	Policy	13	15	14	37	10	5	5	53	31	20
2018	Project management	5	36	14	23	12	0	9	39	46	16
2018	None of the above	4	15	37	10	32	0	3	43	19	30
2017	Client contact centre	39	14	5	15	18	5	5	36	59	22
2017	Compliance, inspection and enforcement	7	14	35	36	7	0	0	44	21	14
2017	Communications or public affairs	14	31	34	10	5	0	5	16	48	20
2017	Administration and operations	7	11	30	26	15	1	9	46	21	89
2017	Human resources	14	23	31	17	10	2	3	29	39	158
2017	Financial management	5	16	44	26	10	0	0	36	21	19
2017	Information management	30	0	19	33	19	0	0	52	30	10
2017	Information technology	18	15	33	13	15	0	5	30	35	60
2017	Internal audit	0	7	46	39	8	0	0	47	7	13
2017	Evaluation	11	19	23	11	30	0	6	44	32	34
2017	Data sciences	5	16	31	32	16	0	0	48	21	19
2017	Policy	8	30	32	23	0	8	0	25	40	13
2017	Project management	6	46	12	18	13	0	6	33	55	17
2017	None of the above	4	19	28	18	16	7	8	40	27	43
2014	Client contact centre	20	17	22	26	7	0	7	36	40	30
2014	Compliance, inspection and enforcement	6	24	35	29	6	0	0	35	30	17
2014	Communications or public affairs	17	5	39	28	0	0	11	31	25	18
2014	Administration and operations	19	25	28	16	8	1	3	25	45	88
2014	Human resources	17	28	33	15	4	2	2	20	46	182
2014	Financial management	14	23	44	19	0	0	0	19	37	21
2014	Information management	17	22	23	11	16	0	11	31	44	18
2014	Information technology	29	27	23	11	4	0	6	16	60	45
2014	Internal audit	12	30	29	6	17	0	6	25	44	17
2014	Evaluation	21	19	30	10	12	2	6	24	43	48
2014	None of the above	19	15	38	16	9	0	2	26	35	54

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	33	25	10	11	0	0	21	53	21
2018	Compliance, inspection and enforcement	33	0	41	17	0	0	8	19	36	12
2018	Communications or public affairs	12	10	31	19	19	4	4	42	24	25
2018	Administration and operations	16	24	19	19	17	3	2	38	42	78
2018	Human resources	23	25	23	17	9	3	1	27	49	149
2018	Financial management	16	16	38	18	13	0	0	31	31	23
2018	Information technology	34	24	24	8	0	8	2	8	64	50
2018	Internal audit	0	22	35	36	7	0	0	43	22	14
2018	Evaluation	2	30	26	16	14	9	2	34	36	49
2018	Data sciences	13	26	26	26	9	0	0	35	39	23
2018	Policy	5	9	19	34	22	5	5	62	16	20
2018	Project management	29	26	21	12	11	0	0	23	55	16
2018	None of the above	3	22	27	11	35	0	3	47	25	30
2017	Client contact centre	31	33	13	4	5	5	8	11	74	22
2017	Compliance, inspection and enforcement	0	0	36	50	7	7	0	61	0	14
2017	Communications or public affairs	30	29	16	15	10	0	0	25	59	20
2017	Administration and operations	16	20	24	16	10	3	10	31	41	91
2017	Human resources	11	25	26	20	11	3	5	34	39	158
2017	Financial management	5	35	40	16	5	0	0	20	40	20
2017	Information management	41	19	11	10	19	0	0	29	60	10
2017	Information technology	36	25	14	5	5	11	3	12	72	60
2017	Internal audit	8	7	62	8	15	0	0	23	15	13
2017	Evaluation	2	38	24	21	9	3	3	31	43	35
2017	Data sciences	15	15	53	6	6	5	0	12	32	19
2017	Policy	14	31	32	16	0	8	0	17	49	13
2017	Project management	12	31	38	6	7	6	0	14	46	16
2017	None of the above	7	18	31	22	16	2	5	40	27	43
2014	Client contact centre	10	21	23	27	13	0	7	42	33	30
2014	Compliance, inspection and enforcement	6	6	25	23	41	0	0	64	11	17
2014	Communications or public affairs	0	23	39	22	5	0	11	31	26	18
2014	Administration and operations	14	16	22	28	12	2	5	43	33	88
2014	Human resources	5	18	36	23	12	3	4	37	24	182
2014	Financial management	13	24	43	15	4	0	0	19	37	21
2014	Information management	11	5	17	17	17	6	28	50	25	18
2014	Information technology	9	25	32	26	2	0	6	30	36	45
2014	Internal audit	0	18	46	24	6	0	6	31	20	17
2014	Evaluation	9	17	29	23	12	2	8	40	28	48
2014	None of the above	7	11	24	37	16	2	2	55	19	54

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	10	12	37	18	22	0	0	40	23	20
2018	Compliance, inspection and enforcement	25	16	33	26	0	0	0	26	41	12
2018	Communications or public affairs	16	22	39	12	8	4	0	20	39	25
2018	Administration and operations	8	24	36	17	10	3	2	28	34	81
2018	Human resources	13	25	38	14	4	4	1	20	41	150
2018	Financial management	4	18	36	29	13	0	0	42	22	23
2018	Information technology	19	17	28	18	4	11	4	26	42	49
2018	Internal audit	8	28	35	21	8	0	0	29	36	14
2018	Evaluation	8	10	35	21	19	3	4	42	20	48
2018	Data sciences	17	31	22	17	13	0	0	30	48	23
2018	Policy	10	28	23	20	14	5	0	35	40	20
2018	Project management	6	18	58	0	11	6	0	12	26	16
2018	None of the above	6	19	27	16	26	0	6	44	27	30
2017	Client contact centre	28	16	32	14	5	5	0	19	47	22
2017	Compliance, inspection and enforcement	0	14	33	20	20	6	6	46	16	15
2017	Communications or public affairs	26	22	36	5	10	0	0	16	48	19
2017	Administration and operations	6	19	39	12	10	3	10	26	29	91
2017	Human resources	17	19	43	11	6	3	1	18	37	158
2017	Financial management	0	20	46	25	10	0	0	35	20	20
2017	Information management	42	8	0	49	0	0	0	49	51	10
2017	Information technology	16	20	29	15	9	10	2	27	40	60
2017	Internal audit	0	38	24	31	8	0	0	39	38	13
2017	Evaluation	6	21	22	17	27	0	6	47	29	34
2017	Data sciences	5	16	31	38	5	0	5	45	22	19
2017	Policy	15	22	32	15	0	15	0	18	45	13
2017	Project management	17	6	65	6	0	0	6	7	24	17
2017	None of the above	9	18	25	23	18	4	3	45	29	43
2014	Client contact centre	3	24	29	23	3	11	7	32	33	30
2014	Compliance, inspection and enforcement	17	6	65	6	6	0	0	12	23	17
2014	Communications or public affairs	5	17	28	28	11	7	5	44	25	18
2014	Administration and operations	17	25	31	19	5	0	4	25	43	88
2014	Human resources	17	19	43	14	5	2	1	19	37	182
2014	Financial management	0	30	47	24	0	0	0	24	30	21
2014	Information management	6	24	23	0	24	6	18	31	39	17
2014	Information technology	13	29	41	13	0	0	4	14	44	45
2014	Internal audit	6	30	30	18	12	6	0	31	37	17
2014	Evaluation	17	15	29	27	8	2	2	37	33	48
2014	None of the above	18	15	29	26	6	2	4	33	35	54

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	57	29	10	4	0	0	0	86	4	21
2018	Compliance, inspection and enforcement	33	25	25	17	0	0	0	58	17	12
2018	Communications or public affairs	32	52	4	8	4	0	0	84	12	24
2018	Administration and operations	59	23	5	6	6	1	0	83	12	80
2018	Human resources	45	32	10	8	2	2	1	79	11	150
2018	Financial management	64	27	0	0	4	4	0	96	4	23
2018	Information technology	55	25	4	10	5	0	0	80	15	50
2018	Internal audit	15	63	0	8	14	0	0	78	22	14
2018	Evaluation	62	28	4	2	4	0	0	90	6	49
2018	Data sciences	34	44	0	18	0	5	0	82	18	23
2018	Policy	61	5	5	24	5	0	0	66	29	20
2018	Project management	44	18	20	12	0	6	0	66	12	16
2018	None of the above	49	29	7	3	5	3	3	84	8	30
2017	Client contact centre	40	36	5	4	14	0	0	76	19	22
2017	Compliance, inspection and enforcement	27	26	14	20	13	0	0	53	33	15
2017	Communications or public affairs	39	31	10	5	15	0	0	70	20	20
2017	Administration and operations	52	26	7	8	5	2	0	80	12	92
2017	Human resources	52	32	6	7	2	1	0	85	9	158
2017	Financial management	45	30	15	5	5	0	0	75	10	20
2017	Information management	47	30	22	0	0	0	0	78	0	10
2017	Information technology	50	25	9	8	9	0	0	75	17	60
2017	Internal audit	16	38	7	31	8	0	0	54	39	13
2017	Evaluation	50	36	5	3	6	0	0	86	9	35
2017	Data sciences	53	26	0	15	5	0	0	80	20	19
2017	Policy	54	31	7	0	0	8	0	92	0	13
2017	Project management	23	48	12	12	6	0	0	71	17	17
2017	None of the above	45	35	10	8	2	0	0	80	10	43
2014	Client contact centre	37	34	13	10	6	0	0	71	16	30
2014	Compliance, inspection and enforcement	35	35	7	17	0	6	0	74	19	17
2014	Communications or public affairs	28	50	11	5	5	0	0	78	11	18
2014	Administration and operations	58	24	9	5	3	0	0	83	9	89
2014	Human resources	46	29	8	9	7	1	0	76	16	183
2014	Financial management	47	29	10	5	10	0	0	75	15	21
2014	Information management	34	16	16	17	17	0	0	50	34	18
2014	Information technology	49	26	16	4	4	0	0	75	9	45
2014	Internal audit	28	29	18	12	12	0	0	58	24	17
2014	Evaluation	44	37	8	9	2	0	0	81	11	48
2014	None of the above	51	27	4	13	3	2	0	79	17	54

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	42	6	0	0	0	0	94	0	21
2018	Compliance, inspection and enforcement	25	50	8	0	8	8	0	82	9	12
2018	Communications or public affairs	45	43	4	8	0	0	0	88	8	24
2018	Administration and operations	56	33	3	4	3	0	0	90	7	81
2018	Human resources	54	35	5	4	1	0	1	89	6	150
2018	Financial management	58	38	0	0	4	0	0	96	4	23
2018	Information technology	47	42	4	6	1	0	0	89	7	50
2018	Internal audit	30	48	0	15	7	0	0	78	22	14
2018	Evaluation	58	32	4	4	2	0	0	90	6	49
2018	Data sciences	52	35	4	9	0	0	0	87	9	23
2018	Policy	67	23	0	10	0	0	0	90	10	20
2018	Project management	56	25	6	13	0	0	0	81	13	15
2018	None of the above	58	27	5	0	3	3	3	92	3	30
2017	Client contact centre	28	49	9	15	0	0	0	77	15	22
2017	Compliance, inspection and enforcement	26	41	13	13	6	0	0	67	19	15
2017	Communications or public affairs	30	45	5	19	0	0	0	76	19	20
2017	Administration and operations	48	35	6	8	2	0	0	83	10	92
2017	Human resources	49	44	2	4	0	0	0	94	4	158
2017	Financial management	39	51	11	0	0	0	0	89	0	20
2017	Information management	29	49	11	0	11	0	0	79	11	10
2017	Information technology	47	38	10	2	3	0	0	85	5	60
2017	Internal audit	31	53	8	8	0	0	0	84	8	13
2017	Evaluation	55	25	5	9	6	0	0	81	14	35
2017	Data sciences	25	64	10	0	0	0	0	90	0	19
2017	Policy	39	46	8	0	0	8	0	92	0	13
2017	Project management	30	59	12	0	0	0	0	88	0	17
2017	None of the above	44	35	14	7	0	0	0	79	7	43
2014	Client contact centre	33	53	11	3	0	0	0	86	3	30
2014	Compliance, inspection and enforcement	47	41	13	0	0	0	0	87	0	17
2014	Communications or public affairs	33	33	22	12	0	0	0	66	12	18
2014	Administration and operations	50	35	10	4	1	0	0	85	5	89
2014	Human resources	44	44	3	4	5	0	0	88	9	183
2014	Financial management	43	46	11	0	0	0	0	89	0	21
2014	Information management	28	50	6	11	6	0	0	78	17	18
2014	Information technology	34	33	21	4	7	2	0	68	11	45
2014	Internal audit	45	24	12	12	0	6	0	74	13	17
2014	Evaluation	25	60	9	6	0	0	0	85	6	48
2014	None of the above	46	40	9	6	0	0	0	85	6	54

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	58	42	0	0	0	0	0	100	0	21
2018	Compliance, inspection and enforcement	8	49	17	25	0	0	0	58	25	12
2018	Communications or public affairs	36	49	0	7	4	4	0	89	11	24
2018	Administration and operations	50	33	9	6	3	0	0	82	9	80
2018	Human resources	38	42	11	5	1	2	1	83	6	150
2018	Financial management	48	38	4	0	4	6	0	91	4	23
2018	Information technology	44	38	10	4	3	0	0	82	7	50
2018	Internal audit	28	50	0	8	14	0	0	78	22	14
2018	Evaluation	49	36	8	2	4	2	0	86	6	49
2018	Data sciences	61	26	9	0	4	0	0	87	4	23
2018	Policy	54	27	0	9	10	0	0	81	19	20
2018	Project management	63	6	19	6	0	6	0	73	6	16
2018	None of the above	53	26	9	5	0	0	7	85	6	30

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	50	10	0	0	0	0	90	0	21
2018	Compliance, inspection and enforcement	28	36	9	18	0	9	0	70	20	11
2018	Communications or public affairs	47	38	12	0	4	0	0	85	4	25
2018	Administration and operations	61	29	9	0	1	0	0	90	1	81
2018	Human resources	49	36	9	2	1	2	1	88	3	149
2018	Financial management	50	44	6	0	0	0	0	94	0	23
2018	Information technology	42	40	9	2	3	4	0	85	6	50
2018	Internal audit	35	57	0	8	0	0	0	92	8	14
2018	Evaluation	42	33	10	8	0	6	0	80	9	48
2018	Data sciences	61	25	4	0	4	5	0	91	5	23
2018	Policy	51	39	10	0	0	0	0	90	0	20
2018	Project management	44	13	31	0	0	12	0	65	0	15
2018	None of the above	56	16	17	3	6	3	0	74	9	30
2017	Client contact centre	36	26	10	14	9	5	0	65	24	22
2017	Compliance, inspection and enforcement	33	33	8	7	13	7	0	71	21	15
2017	Communications or public affairs	54	41	0	0	0	5	0	100	0	20
2017	Administration and operations	48	37	5	6	2	2	0	87	8	92
2017	Human resources	42	41	9	2	2	3	1	86	4	158
2017	Financial management	49	42	10	0	0	0	0	90	0	20
2017	Information management	40	37	0	12	11	0	0	78	22	10
2017	Information technology	52	25	13	0	5	3	2	81	5	60
2017	Internal audit	30	46	8	16	0	0	0	76	16	13
2017	Evaluation	19	44	25	3	6	3	0	65	9	35
2017	Data sciences	48	42	0	0	5	5	0	95	5	19
2017	Policy	46	46	0	0	0	8	0	100	0	13
2017	Project management	48	35	17	0	0	0	0	83	0	17
2017	None of the above	48	27	18	0	4	0	3	77	4	43
2014	Client contact centre	29	51	10	7	0	4	0	82	7	30
2014	Compliance, inspection and enforcement	29	35	18	6	0	12	0	73	7	17
2014	Communications or public affairs	27	56	0	0	0	16	0	100	0	18
2014	Administration and operations	51	33	9	2	2	3	0	87	4	89
2014	Human resources	43	37	10	5	1	4	1	84	5	183
2014	Financial management	57	29	9	0	0	5	0	91	0	21
2014	Information management	56	11	16	0	11	6	0	71	12	18
2014	Information technology	41	36	14	0	5	5	0	81	5	45
2014	Internal audit	40	13	29	6	12	0	0	53	18	17
2014	Evaluation	33	40	10	0	2	12	2	85	2	48
2014	None of the above	29	39	16	4	5	8	0	73	10	54

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	53	33	6	8	0	0	0	86	8	21
2018	Compliance, inspection and enforcement	19	36	18	9	18	0	0	55	27	11
2018	Communications or public affairs	42	46	8	0	4	0	0	89	4	25
2018	Administration and operations	61	31	3	4	1	0	0	92	5	81
2018	Human resources	47	39	6	5	1	2	1	88	6	148
2018	Financial management	50	46	4	0	0	0	0	96	0	23
2018	Information technology	44	40	6	4	3	2	0	86	8	50
2018	Internal audit	29	64	0	8	0	0	0	92	8	14
2018	Evaluation	33	42	14	6	2	2	0	77	8	48
2018	Data sciences	70	16	5	9	0	0	0	87	9	23
2018	Policy	48	28	24	0	0	0	0	76	0	20
2018	Project management	35	53	6	0	5	0	0	89	5	16
2018	None of the above	56	26	10	8	0	0	0	82	8	30
2017	Client contact centre	36	35	5	9	10	5	0	74	20	22
2017	Compliance, inspection and enforcement	27	41	13	7	6	7	0	72	14	15
2017	Communications or public affairs	50	40	5	0	0	5	0	95	0	20
2017	Administration and operations	50	38	7	2	1	2	0	90	3	92
2017	Human resources	42	43	7	3	1	3	0	88	4	158
2017	Financial management	50	40	10	0	0	0	0	90	0	20
2017	Information technology	47	39	10	2	0	2	0	88	2	59
2017	Internal audit	31	37	16	16	0	0	0	69	16	13
2017	Evaluation	23	54	9	2	3	9	0	84	6	35
2017	Data sciences	48	46	0	0	5	0	0	95	5	19
2017	Policy	54	39	0	0	0	8	0	100	0	13
2017	Project management	23	71	6	0	0	0	0	94	0	17
2017	None of the above	47	40	6	5	2	0	0	87	7	43
2014	Client contact centre	26	57	7	7	0	4	0	86	7	30
2014	Compliance, inspection and enforcement	23	53	18	6	0	0	0	76	6	17
2014	Communications or public affairs	51	28	0	5	0	16	0	93	7	18
2014	Administration and operations	47	36	10	3	1	2	0	86	5	89
2014	Human resources	42	38	8	7	2	3	0	82	9	183
2014	Financial management	53	33	10	0	0	4	0	90	0	21
2014	Information management	56	11	11	11	6	6	0	70	18	18
2014	Information technology	48	39	9	5	0	0	0	86	5	45
2014	Internal audit	34	24	23	6	12	0	0	58	18	17
2014	Evaluation	34	35	10	8	2	8	2	77	12	48
2014	None of the above	35	36	19	7	1	2	0	72	9	54

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	61	35	4	0	0	0	0	96	0	21
2018	Compliance, inspection and enforcement	28	18	18	36	0	0	0	46	36	11
2018	Communications or public affairs	35	53	8	0	4	0	0	88	4	25
2018	Administration and operations	64	26	5	3	1	0	0	91	4	81
2018	Human resources	56	31	6	5	2	0	1	87	7	150
2018	Financial management	61	35	0	4	0	0	0	96	4	23
2018	Information technology	48	32	12	2	5	0	0	80	7	50
2018	Internal audit	38	46	7	8	0	0	0	84	8	13
2018	Evaluation	55	33	8	0	4	0	0	88	4	48
2018	Data sciences	53	34	9	0	4	0	0	87	4	23
2018	Policy	56	25	5	5	5	5	0	85	10	20
2018	Project management	56	44	0	0	0	0	0	100	0	16
2018	None of the above	69	17	9	5	0	0	0	86	5	30
2017	Client contact centre	35	41	10	10	4	0	0	76	14	22
2017	Compliance, inspection and enforcement	26	41	13	13	6	0	0	67	19	15
2017	Communications or public affairs	40	40	10	10	0	0	0	80	10	20
2017	Administration and operations	51	37	7	5	0	0	0	89	5	92
2017	Human resources	47	45	6	1	2	0	0	92	2	158
2017	Financial management	60	35	5	0	0	0	0	95	0	20
2017	Information technology	43	37	10	5	5	0	0	80	10	60
2017	Internal audit	31	37	16	16	0	0	0	68	16	13
2017	Evaluation	49	34	8	0	5	3	0	86	6	35
2017	Data sciences	54	31	10	0	5	0	0	85	5	19
2017	Policy	47	46	7	0	0	0	0	93	0	13
2017	Project management	46	41	12	0	0	0	0	88	0	17
2017	None of the above	50	39	4	2	2	3	0	91	4	43
2014	Client contact centre	42	43	11	4	0	0	0	86	4	30
2014	Compliance, inspection and enforcement	35	52	7	0	6	0	0	88	6	17
2014	Communications or public affairs	51	38	11	0	0	0	0	89	0	18
2014	Administration and operations	55	36	6	0	2	0	0	91	2	89
2014	Human resources	45	39	8	6	2	0	0	84	8	182
2014	Financial management	67	23	10	0	0	0	0	90	0	21
2014	Information management	44	22	5	0	28	0	0	67	28	18
2014	Information technology	50	36	9	5	0	0	0	86	5	45
2014	Internal audit	45	25	24	0	6	0	0	70	6	17
2014	Evaluation	42	40	13	0	6	0	0	81	6	48
2014	None of the above	49	26	15	7	0	3	0	78	7	54

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	40	32	19	9	0	0	0	72	9	21
2018	Compliance, inspection and enforcement	8	33	33	17	8	0	0	41	26	12
2018	Communications or public affairs	16	37	16	23	0	0	8	58	25	24
2018	Administration and operations	33	37	10	8	3	5	3	76	13	81
2018	Human resources	17	34	18	12	5	6	8	59	20	150
2018	Financial management	40	31	8	8	0	6	6	81	9	23
2018	Information technology	22	37	14	8	5	8	4	68	15	50
2018	Internal audit	8	49	14	15	14	0	0	56	29	14
2018	Evaluation	25	30	10	12	4	10	8	68	20	49
2018	Data sciences	26	40	9	9	13	4	0	68	23	23
2018	Policy	25	32	10	19	5	5	4	63	27	20
2018	Project management	33	24	20	0	6	6	12	69	7	16
2018	None of the above	28	15	19	13	0	15	11	57	17	29
2017	Client contact centre	28	19	10	0	29	5	9	54	34	21
2017	Compliance, inspection and enforcement	7	21	15	28	14	7	7	33	49	14
2017	Communications or public affairs	25	29	15	15	10	0	5	57	27	20
2017	Administration and operations	33	31	12	7	5	8	5	72	14	92
2017	Human resources	30	27	17	9	4	8	6	66	14	158
2017	Financial management	35	40	20	0	5	0	0	75	5	20
2017	Information management	29	37	22	0	11	0	0	67	11	10
2017	Information technology	25	30	15	14	8	5	3	60	24	60
2017	Internal audit	15	40	23	22	0	0	0	55	22	13
2017	Evaluation	17	35	20	8	11	6	3	57	21	35
2017	Data sciences	21	53	11	0	10	5	0	78	11	19
2017	Policy	46	32	15	0	0	8	0	84	0	13
2017	Project management	18	32	19	12	7	0	12	57	21	16
2017	None of the above	27	36	14	14	4	2	3	67	19	43
2014	Client contact centre	16	37	33	11	0	0	3	55	11	30
2014	Compliance, inspection and enforcement	29	23	12	18	6	6	6	59	28	17
2014	Communications or public affairs	17	45	11	16	11	0	0	62	27	18
2014	Administration and operations	40	31	9	6	5	4	3	77	13	89
2014	Human resources	24	30	17	4	11	8	6	63	17	183
2014	Financial management	19	38	25	4	4	0	9	63	10	21
2014	Information management	34	5	11	22	17	11	0	44	44	18
2014	Information technology	17	38	20	9	9	0	7	59	19	45
2014	Internal audit	28	35	6	12	12	6	0	68	26	17
2014	Evaluation	21	33	15	12	10	4	4	59	25	48
2014	None of the above	31	26	21	20	0	2	0	58	21	54

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	47	11	9	0	0	0	81	9	20
2018	Compliance, inspection and enforcement	26	25	16	25	8	0	0	51	33	12
2018	Communications or public affairs	19	31	8	18	11	8	4	57	33	25
2018	Administration and operations	38	31	15	8	4	4	0	72	12	80
2018	Human resources	27	41	12	13	4	3	1	70	18	149
2018	Financial management	38	40	10	0	8	0	4	81	8	23
2018	Information technology	26	38	12	17	5	0	2	65	23	50
2018	Internal audit	16	30	7	31	8	7	0	50	42	13
2018	Evaluation	28	29	18	14	4	2	4	61	19	49
2018	Data sciences	36	39	17	9	0	0	0	75	9	23
2018	Policy	34	37	10	9	5	5	0	75	15	20
2018	Project management	45	24	14	5	0	6	6	78	6	16
2018	None of the above	27	28	12	20	9	0	3	56	31	30
2017	Client contact centre	22	46	5	9	13	5	0	72	22	22
2017	Compliance, inspection and enforcement	33	26	28	7	7	0	0	59	13	15
2017	Communications or public affairs	28	15	25	26	5	0	0	44	31	20
2017	Administration and operations	38	46	9	3	2	2	0	86	5	92
2017	Human resources	41	34	9	8	3	3	3	79	12	158
2017	Financial management	39	56	0	5	0	0	0	95	5	20
2017	Information management	49	21	20	9	0	0	0	71	9	10
2017	Information technology	24	38	10	12	7	6	3	68	20	60
2017	Internal audit	31	38	0	23	0	8	0	75	25	13
2017	Evaluation	35	25	25	5	9	0	0	60	14	35
2017	Data sciences	32	31	21	11	0	5	0	66	12	19
2017	Policy	46	31	22	0	0	0	0	78	0	13
2017	Project management	30	18	28	18	0	6	0	51	19	17
2017	None of the above	40	29	16	11	0	3	0	71	12	40
2014	Client contact centre	16	57	9	10	0	4	4	79	11	30
2014	Compliance, inspection and enforcement	12	52	12	18	6	0	0	64	24	17
2014	Communications or public affairs	28	33	5	12	11	11	0	68	26	18
2014	Administration and operations	38	39	12	8	2	2	0	78	10	89
2014	Human resources	35	31	12	8	6	5	3	71	15	183
2014	Financial management	33	56	11	0	0	0	0	89	0	21
2014	Information management	50	11	0	11	11	11	6	73	27	18
2014	Information technology	17	60	7	9	2	5	0	81	12	45
2014	Internal audit	34	37	0	23	6	0	0	71	29	17
2014	Evaluation	34	39	8	6	6	6	0	78	13	48
2014	None of the above	31	40	9	14	5	0	0	71	19	54

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	27	24	0	0	0	0	76	0	21
2018	Compliance, inspection and enforcement	17	25	16	33	8	0	0	42	41	12
2018	Communications or public affairs	35	42	4	16	4	0	0	77	19	25
2018	Administration and operations	48	27	20	2	1	1	0	76	4	80
2018	Human resources	36	36	15	9	2	2	1	74	11	150
2018	Financial management	38	51	11	0	0	0	0	89	0	22
2018	Information technology	36	37	17	0	8	0	2	75	8	49
2018	Internal audit	23	60	0	0	8	8	0	91	9	13
2018	Evaluation	24	50	16	2	4	2	2	77	6	49
2018	Data sciences	47	44	9	0	0	0	0	91	0	23
2018	Policy	33	43	19	5	0	0	0	76	5	20
2018	Project management	47	33	11	8	0	0	0	81	8	16
2018	None of the above	22	43	15	10	3	7	0	71	13	30

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	29	10	17	0	10	0	71	19	21
2018	Compliance, inspection and enforcement	8	17	8	41	25	0	0	26	66	12
2018	Communications or public affairs	4	34	20	12	8	12	11	49	25	25
2018	Administration and operations	25	20	20	11	10	11	2	52	24	80
2018	Human resources	18	19	18	14	14	14	3	45	33	148
2018	Financial management	32	28	12	16	8	0	4	63	25	23
2018	Information technology	18	23	21	12	6	14	6	51	23	50
2018	Internal audit	17	7	15	23	23	0	15	28	54	13
2018	Evaluation	18	25	6	16	8	22	4	59	33	49
2018	Data sciences	13	27	16	13	9	22	0	51	28	23
2018	Policy	30	27	19	5	10	10	0	63	16	20
2018	Project management	30	18	21	0	5	26	0	64	7	16
2018	None of the above	3	13	23	16	16	14	15	23	44	30
2017	Client contact centre	14	18	28	10	13	18	0	39	28	22
2017	Compliance, inspection and enforcement	7	14	20	7	26	13	13	29	44	15
2017	Communications or public affairs	9	26	10	10	26	20	0	44	44	20
2017	Administration and operations	22	22	18	13	8	12	4	52	26	92
2017	Human resources	14	21	25	9	13	12	6	42	27	158
2017	Financial management	34	15	30	15	0	6	0	52	16	20
2017	Information management	20	52	8	9	11	0	0	72	20	10
2017	Information technology	14	27	17	11	16	5	10	47	33	60
2017	Internal audit	0	31	8	30	8	0	24	40	50	13
2017	Evaluation	15	26	14	21	14	8	3	45	39	35
2017	Data sciences	11	48	5	20	5	5	6	66	28	19
2017	Policy	16	24	16	22	15	8	0	43	40	13
2017	Project management	18	30	17	24	0	11	0	53	27	17
2017	None of the above	12	19	16	15	16	7	16	39	40	41
2014	Client contact centre	7	28	26	16	6	7	10	42	26	30
2014	Compliance, inspection and enforcement	6	17	30	17	25	6	0	25	44	17
2014	Communications or public affairs	11	5	22	17	11	16	17	25	42	18
2014	Administration and operations	16	27	16	11	8	13	9	56	24	89
2014	Human resources	15	16	19	12	16	14	8	40	36	183
2014	Financial management	19	34	5	10	14	13	4	64	29	21
2014	Information management	23	11	16	5	22	11	11	43	36	18
2014	Information technology	13	20	21	9	16	15	7	42	31	45
2014	Internal audit	16	0	42	25	12	6	0	17	38	17
2014	Evaluation	17	12	19	19	13	19	2	37	40	48
2014	None of the above	16	16	17	18	12	16	4	41	38	54

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Administration and operations	11	89	81
2018	Human resources	14	86	150
2018	Information technology	18	82	50
2018	Evaluation	14	86	49
2018	None of the above	20	80	30

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Human resources	50	20

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Human resources	49	20

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10
2018	Human resources	0	20

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10
2018	Human resources	0	20

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Human resources	28	21

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Human resources	46	21

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Human resources	35	21

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Human resources	43	21

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Human resources	23	21

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Human resources	48	21

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Human resources	27	21

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10
2018	Human resources	0	21

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Human resources	36	21

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Human resources	62	21

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	53	10

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Human resources	0	21

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Human resources	27	21

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Human resources	24	19

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10
2018	Human resources	28	19

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Human resources	30	19

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Administration and operations	0	10
2018	Human resources	0	19

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Human resources	30	19

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	18	25	30	4	0	17	6	56	6	20
2018	Compliance, inspection and enforcement	8	17	8	8	25	34	0	38	50	12
2018	Communications or public affairs	7	16	12	18	8	31	8	38	43	25
2018	Administration and operations	26	8	17	7	4	35	2	55	17	79
2018	Human resources	12	19	19	8	1	36	4	52	15	148
2018	Financial management	16	28	8	4	8	30	6	69	19	23
2018	Information technology	20	16	23	0	7	30	4	54	11	50
2018	Internal audit	8	15	23	15	17	22	0	31	40	13
2018	Evaluation	15	14	14	2	6	44	4	57	16	49
2018	Data sciences	9	26	9	9	9	30	9	57	29	23
2018	Policy	5	24	9	5	10	28	18	54	28	20
2018	Project management	23	12	20	6	0	30	9	58	10	16
2018	None of the above	9	10	22	6	0	47	7	40	13	30
2017	Client contact centre	10	24	16	4	19	23	4	46	32	21
2017	Compliance, inspection and enforcement	0	20	21	7	7	39	7	37	24	15
2017	Communications or public affairs	14	15	21	5	5	30	10	49	17	20
2017	Administration and operations	18	19	16	4	5	31	6	59	15	92
2017	Human resources	12	15	12	7	4	40	9	54	22	158
2017	Financial management	9	40	25	0	0	25	0	66	0	20
2017	Information management	11	49	12	9	19	0	0	60	28	10
2017	Information technology	18	12	14	3	5	40	8	58	16	60
2017	Internal audit	8	31	22	15	8	16	0	46	28	13
2017	Evaluation	15	16	9	11	3	36	9	58	26	35
2017	Data sciences	11	27	16	10	10	21	5	51	27	19
2017	Policy	15	24	15	7	0	38	0	64	11	13
2017	Project management	6	18	24	0	0	46	6	50	0	17
2017	None of the above	20	13	5	7	9	37	10	62	29	43
2014	Client contact centre	10	13	31	4	0	24	18	40	6	30
2014	Compliance, inspection and enforcement	12	6	30	11	6	29	6	27	26	17
2014	Communications or public affairs	5	17	28	0	0	45	5	44	0	18
2014	Administration and operations	26	19	15	3	5	23	8	66	12	89
2014	Human resources	12	12	15	7	3	40	10	49	20	183
2014	Financial management	34	10	19	0	0	33	4	69	0	21
2014	Information management	17	11	11	6	11	33	11	50	30	18
2014	Information technology	19	14	16	7	7	26	12	52	22	45
2014	Internal audit	12	5	48	6	0	30	0	24	8	17
2014	Evaluation	6	19	6	9	6	45	8	55	32	48
2014	None of the above	15	13	17	11	1	29	13	48	22	54

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	50	23	16	4	0	6	0	78	5	20
2018	Compliance, inspection and enforcement	26	33	8	25	0	8	0	64	27	12
2018	Communications or public affairs	19	39	14	12	4	12	0	66	18	25
2018	Administration and operations	48	26	12	7	2	4	0	77	10	79
2018	Human resources	31	34	14	4	1	15	1	77	6	149
2018	Financial management	34	48	4	4	4	6	0	87	8	23
2018	Information technology	38	28	12	2	5	15	0	77	9	50
2018	Internal audit	23	46	7	7	8	8	0	75	17	13
2018	Evaluation	27	34	12	2	6	14	4	75	10	49
2018	Data sciences	35	26	4	13	4	17	0	74	21	23
2018	Policy	36	34	15	5	0	10	0	78	5	20
2018	Project management	41	18	15	8	0	18	0	72	10	16
2018	None of the above	22	23	25	10	0	12	7	57	12	30
2017	Client contact centre	15	42	10	9	5	18	0	70	17	21
2017	Compliance, inspection and enforcement	13	13	34	26	0	13	0	30	30	15
2017	Communications or public affairs	24	30	26	10	0	10	0	60	11	20
2017	Administration and operations	33	34	15	5	1	9	3	76	6	92
2017	Human resources	30	33	14	6	1	15	2	75	7	158
2017	Financial management	29	45	10	10	0	6	0	79	10	20
2017	Information management	11	40	31	11	8	0	0	51	19	10
2017	Information technology	35	22	19	5	3	14	2	68	10	60
2017	Internal audit	16	30	38	8	0	8	0	50	9	13
2017	Evaluation	21	39	17	6	3	14	0	70	10	35
2017	Data sciences	37	27	15	0	10	11	0	71	11	19
2017	Policy	15	55	0	8	0	23	0	90	10	13
2017	Project management	12	41	24	0	0	23	0	69	0	17
2017	None of the above	41	30	5	7	6	9	3	80	15	43
2014	Client contact centre	14	50	22	0	0	11	3	74	0	30
2014	Compliance, inspection and enforcement	6	17	41	12	0	17	6	30	16	17
2014	Communications or public affairs	5	50	22	0	0	23	0	72	0	18
2014	Administration and operations	33	37	14	3	2	7	3	78	6	89
2014	Human resources	22	29	19	8	3	19	2	63	13	183
2014	Financial management	44	19	18	0	0	18	0	77	0	21
2014	Information management	28	22	11	0	11	22	6	69	16	18
2014	Information technology	28	32	14	7	5	15	0	70	13	45
2014	Internal audit	17	19	23	12	6	24	0	47	23	17
2014	Evaluation	23	25	14	8	4	21	4	64	17	48
2014	None of the above	20	25	20	7	1	26	0	61	12	54

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	0	100	21
2018	Human resources	5	95	150
2018	Information technology	15	85	50
2018	None of the above	0	100	30

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	33	13	33	0	0	21	0	58	0	21
2018	Compliance, inspection and enforcement	17	17	8	8	8	42	0	57	28	12
2018	Communications or public affairs	8	20	15	4	6	39	8	52	19	25
2018	Administration and operations	27	10	19	1	1	35	6	64	4	80
2018	Human resources	11	13	23	1	1	45	6	49	4	150
2018	Financial management	26	18	8	8	4	30	6	69	19	23
2018	Information technology	20	18	23	0	7	32	0	55	11	50
2018	Internal audit	8	14	35	7	15	21	0	28	28	14
2018	Evaluation	16	16	12	2	2	47	4	66	8	48
2018	Data sciences	14	14	9	5	5	40	14	60	20	22
2018	Policy	10	10	34	5	0	37	5	33	8	20
2018	Project management	23	6	20	6	5	30	9	48	19	16
2018	None of the above	21	10	15	3	0	47	4	65	5	30
2017	Client contact centre	15	9	24	5	5	37	5	41	17	21
2017	Compliance, inspection and enforcement	0	13	14	7	13	33	20	29	41	15
2017	Communications or public affairs	5	10	11	0	0	70	5	58	0	20
2017	Administration and operations	17	20	15	1	2	36	9	68	6	92
2017	Human resources	10	11	16	4	1	47	12	51	10	158
2017	Financial management	20	20	21	0	0	25	14	65	0	20
2017	Information management	29	9	20	0	20	21	0	49	25	10
2017	Information technology	23	12	14	3	2	43	3	66	9	60
2017	Internal audit	16	23	30	8	0	24	0	50	10	13
2017	Evaluation	17	21	11	0	6	36	9	68	11	35
2017	Data sciences	10	32	15	0	5	37	0	68	8	19
2017	Policy	22	9	8	7	0	46	8	68	15	13
2017	Project management	0	25	12	0	6	34	24	58	15	17
2017	None of the above	23	18	11	4	5	33	7	68	15	43
2014	Client contact centre	10	17	22	4	0	37	10	51	7	30
2014	Compliance, inspection and enforcement	6	17	24	0	0	35	17	49	0	17
2014	Communications or public affairs	5	22	17	0	0	56	0	62	0	18
2014	Administration and operations	28	16	9	3	0	34	9	79	6	89
2014	Human resources	13	12	10	2	1	50	12	65	8	183
2014	Financial management	23	15	15	0	0	42	4	72	0	21
2014	Information management	12	16	11	0	17	28	17	50	30	18
2014	Information technology	14	21	14	2	0	38	11	69	5	45
2014	Internal audit	6	6	36	0	0	47	6	25	0	17
2014	Evaluation	11	10	12	0	4	50	12	56	11	48
2014	None of the above	9	5	22	4	3	45	12	33	17	54

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	44	34	16	0	0	6	0	83	0	21
2018	Compliance, inspection and enforcement	26	33	8	8	8	16	0	70	20	12
2018	Communications or public affairs	19	47	12	0	10	12	0	75	12	25
2018	Administration and operations	46	28	14	1	1	10	0	82	3	80
2018	Human resources	32	30	17	3	0	18	1	76	4	150
2018	Financial management	40	37	4	8	4	6	0	83	13	23
2018	Information technology	32	38	10	2	7	10	0	78	11	50
2018	Internal audit	15	56	14	0	8	8	0	77	8	14
2018	Evaluation	30	33	12	2	4	16	2	77	8	48
2018	Data sciences	55	18	5	5	5	13	0	84	11	22
2018	Policy	46	34	5	5	0	10	0	89	5	20
2018	Project management	41	6	15	14	5	18	0	58	23	16
2018	None of the above	29	34	11	0	3	19	4	81	5	30
2017	Client contact centre	24	28	19	5	5	19	0	65	12	21
2017	Compliance, inspection and enforcement	13	34	14	7	7	19	7	63	18	15
2017	Communications or public affairs	14	55	11	5	0	14	0	81	6	20
2017	Administration and operations	34	42	9	0	2	9	4	88	2	92
2017	Human resources	31	31	16	3	1	15	2	76	5	158
2017	Financial management	29	47	20	0	0	0	5	79	0	20
2017	Information management	29	27	12	11	0	21	0	72	13	10
2017	Information technology	44	20	15	3	2	14	2	76	6	60
2017	Internal audit	24	29	31	8	0	8	0	58	9	13
2017	Evaluation	23	38	17	0	6	15	0	72	7	34
2017	Data sciences	26	49	15	0	5	5	0	79	5	19
2017	Policy	30	39	8	8	0	15	0	82	9	13
2017	Project management	6	36	24	0	12	16	6	54	16	17
2017	None of the above	41	26	13	4	5	11	0	75	10	43
2014	Client contact centre	23	50	16	0	0	7	3	82	0	30
2014	Compliance, inspection and enforcement	6	29	36	0	0	23	6	50	0	17
2014	Communications or public affairs	5	33	22	5	0	34	0	59	8	18
2014	Administration and operations	36	33	11	1	2	16	1	83	4	89
2014	Human resources	26	31	14	2	1	24	2	76	5	182
2014	Financial management	28	29	10	0	0	33	0	85	0	21
2014	Information management	33	22	0	0	17	22	6	77	23	18
2014	Information technology	25	41	9	2	0	22	0	85	3	45
2014	Internal audit	11	48	18	0	0	23	0	76	0	17
2014	Evaluation	23	31	19	2	4	19	2	68	8	48
2014	None of the above	24	22	20	5	3	26	0	62	11	54

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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	63	13	14	4	0	0	6	80	5	21
2018	Compliance, inspection and enforcement	33	25	16	8	9	0	8	63	19	12
2018	Communications or public affairs	51	38	0	8	4	0	0	89	11	25
2018	Administration and operations	59	22	6	3	7	2	1	83	11	80
2018	Human resources	59	25	5	4	6	1	1	85	10	150
2018	Financial management	61	31	4	0	4	0	0	92	4	23
2018	Information technology	38	34	14	10	1	2	0	74	12	50
2018	Internal audit	28	29	15	14	14	0	0	57	29	14
2018	Evaluation	58	28	8	2	4	0	0	86	6	49
2018	Data sciences	65	22	0	13	0	0	0	87	13	23
2018	Policy	48	32	5	10	5	0	0	80	15	20
2018	Project management	63	25	0	12	0	0	0	88	12	16
2018	None of the above	52	13	12	10	0	4	9	75	11	29
2017	Client contact centre	53	18	15	5	4	5	0	74	10	22
2017	Compliance, inspection and enforcement	40	33	14	7	6	0	0	73	13	15
2017	Communications or public affairs	50	25	5	10	5	5	0	79	16	20
2017	Administration and operations	61	23	8	5	0	3	0	87	5	92
2017	Human resources	60	26	7	3	2	1	0	88	5	158
2017	Financial management	56	25	15	5	0	0	0	80	5	20
2017	Information management	48	32	9	11	0	0	0	80	11	10
2017	Information technology	51	25	11	5	5	3	0	79	10	60
2017	Internal audit	23	46	8	15	8	0	0	69	23	13
2017	Evaluation	55	25	8	5	6	0	0	80	11	35
2017	Data sciences	62	17	11	11	0	0	0	78	11	18
2017	Policy	38	54	0	0	8	0	0	92	8	13
2017	Project management	52	12	24	6	0	6	0	68	6	17
2017	None of the above	50	35	5	6	0	0	3	88	7	43

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	44	4	0	0	0	0	96	0	21
2018	Compliance, inspection and enforcement	17	33	25	16	8	0	0	51	25	12
2018	Communications or public affairs	33	47	12	8	0	0	0	80	8	25
2018	Administration and operations	46	39	8	4	3	1	0	85	7	80
2018	Human resources	31	50	11	6	1	2	1	82	7	147
2018	Financial management	46	24	23	0	4	4	0	73	4	23
2018	Information technology	26	34	21	11	4	5	0	63	15	49
2018	Internal audit	20	57	8	7	8	0	0	78	15	14
2018	Evaluation	32	50	10	2	2	4	0	85	4	49
2018	Data sciences	56	35	0	4	0	4	0	95	5	23
2018	Policy	33	47	10	5	0	5	0	85	5	20
2018	Project management	47	28	20	0	0	6	0	79	0	16
2018	None of the above	37	42	8	3	6	0	3	81	10	30
2017	Client contact centre	5	48	20	13	5	9	0	58	20	22
2017	Compliance, inspection and enforcement	27	32	34	0	7	0	0	59	7	15
2017	Communications or public affairs	5	71	20	0	5	0	0	75	5	20
2017	Administration and operations	34	38	16	5	3	3	0	75	9	92
2017	Human resources	25	46	11	8	4	5	0	75	13	158
2017	Financial management	19	52	15	15	0	0	0	70	15	20
2017	Information management	29	52	0	0	8	11	0	91	9	10
2017	Information technology	22	38	20	12	3	5	0	63	16	60
2017	Internal audit	16	31	24	23	7	0	0	47	30	13
2017	Evaluation	16	54	15	6	6	3	0	72	12	35
2017	Data sciences	21	53	11	5	5	5	0	78	11	19
2017	Policy	22	39	15	8	8	8	0	67	17	13
2017	Project management	24	46	24	0	0	6	0	75	0	17
2017	None of the above	33	31	15	9	2	10	0	71	13	43

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	50	33	8	9	0	0	0	83	9	21
2018	Compliance, inspection and enforcement	9	28	18	27	18	0	0	37	45	11
2018	Communications or public affairs	23	45	16	16	0	0	0	68	16	25
2018	Administration and operations	41	43	6	5	2	2	0	86	7	80
2018	Human resources	27	43	12	12	3	2	1	72	16	150
2018	Financial management	34	40	20	0	0	6	0	79	0	23
2018	Information technology	22	26	27	13	8	4	0	50	21	49
2018	Internal audit	15	56	0	15	14	0	0	71	29	14
2018	Evaluation	32	46	12	8	2	0	0	78	10	49
2018	Data sciences	39	43	4	13	0	0	0	82	13	23
2018	Policy	30	34	10	21	5	0	0	64	26	19
2018	Project management	50	23	15	6	0	6	0	78	7	15
2018	None of the above	29	38	12	15	3	0	3	69	18	30
2017	Client contact centre	9	37	18	27	9	0	0	45	36	22
2017	Compliance, inspection and enforcement	14	21	7	28	29	0	0	36	57	14
2017	Communications or public affairs	15	10	20	50	5	0	0	25	55	20
2017	Administration and operations	22	52	11	7	5	3	0	76	12	92
2017	Human resources	24	45	13	14	4	1	0	70	17	158
2017	Financial management	24	61	5	5	0	5	0	90	5	20
2017	Information management	10	40	21	9	19	0	0	51	28	10
2017	Information technology	8	38	28	8	12	5	0	49	21	60
2017	Internal audit	23	24	15	23	15	0	0	47	38	13
2017	Evaluation	25	44	14	12	5	0	0	69	17	35
2017	Data sciences	0	43	36	10	5	5	0	46	16	19
2017	Policy	8	62	8	15	0	8	0	75	17	13
2017	Project management	0	48	34	18	0	0	0	48	18	17
2017	None of the above	21	43	14	10	6	5	0	68	17	43

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	29	27	25	8	11	0	0	56	19	21
2018	Compliance, inspection and enforcement	9	46	0	27	18	0	0	55	45	11
2018	Communications or public affairs	31	23	22	12	8	0	4	56	20	25
2018	Administration and operations	23	23	29	10	12	1	1	47	23	81
2018	Human resources	13	24	25	21	14	1	2	38	37	150
2018	Financial management	25	22	20	12	21	0	0	48	33	23
2018	Information technology	25	14	31	8	18	2	2	40	27	50
2018	Internal audit	21	43	15	14	7	0	0	64	21	14
2018	Evaluation	12	10	28	21	24	0	4	23	47	49
2018	Data sciences	30	30	18	4	18	0	0	60	22	23
2018	Policy	0	37	20	20	13	0	10	41	37	20
2018	Project management	32	18	24	21	6	0	0	49	27	16
2018	None of the above	17	10	38	13	19	0	4	27	34	30
2017	Client contact centre	15	10	23	22	21	0	10	27	48	22
2017	Compliance, inspection and enforcement	13	19	13	7	34	0	13	38	47	15
2017	Communications or public affairs	11	38	21	16	15	0	0	48	31	19
2017	Administration and operations	14	18	24	18	20	0	6	34	41	92
2017	Human resources	17	22	26	18	16	0	1	39	34	157
2017	Financial management	14	10	16	20	35	0	5	26	58	20
2017	Information management	39	29	0	9	11	0	12	77	23	10
2017	Information technology	17	34	18	13	12	0	5	54	27	58
2017	Internal audit	31	23	15	22	8	0	0	55	30	13
2017	Evaluation	3	15	31	17	35	0	0	17	52	35
2017	Data sciences	25	43	10	10	11	0	0	69	21	19
2017	Policy	0	46	8	16	22	8	0	50	42	13
2017	Project management	18	48	12	0	17	0	6	70	18	17
2017	None of the above	20	18	23	14	22	3	0	39	37	43

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	38	27	14	0	0	0	59	14	21
2018	Compliance, inspection and enforcement	25	34	16	0	25	0	0	59	25	12
2018	Communications or public affairs	12	31	23	18	16	0	0	43	34	25
2018	Administration and operations	24	29	29	14	3	0	1	54	17	81
2018	Human resources	13	29	26	15	15	0	2	43	31	150
2018	Financial management	22	34	22	12	10	0	0	56	22	23
2018	Information technology	20	11	28	22	14	2	2	33	38	50
2018	Internal audit	15	42	21	22	0	0	0	57	22	14
2018	Evaluation	23	28	28	12	6	0	2	53	19	49
2018	Data sciences	27	26	17	26	4	0	0	52	30	23
2018	Policy	31	44	15	5	5	0	0	75	10	19
2018	Project management	41	24	6	24	5	0	0	65	29	16
2018	None of the above	32	26	18	18	6	0	0	58	24	30
2017	Client contact centre	9	25	32	17	18	0	0	33	35	22
2017	Compliance, inspection and enforcement	13	27	27	7	20	6	0	43	28	15
2017	Communications or public affairs	20	15	40	19	5	0	0	35	24	20
2017	Administration and operations	27	30	22	10	9	0	2	59	19	92
2017	Human resources	15	24	29	20	12	0	1	39	32	158
2017	Financial management	19	32	29	10	10	0	0	51	20	20
2017	Information management	11	20	9	18	31	0	12	35	55	10
2017	Information technology	23	23	20	19	13	0	2	47	33	59
2017	Internal audit	8	30	39	15	8	0	0	38	23	13
2017	Evaluation	11	33	38	8	8	0	0	45	17	35
2017	Data sciences	36	37	16	11	0	0	0	73	11	19
2017	Policy	8	46	9	30	0	8	0	58	33	13
2017	Project management	0	36	41	12	6	0	6	38	19	17
2017	None of the above	22	17	34	11	12	0	5	41	24	43

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	26	28	11	28	6	0	0	54	34	21
2018	Compliance, inspection and enforcement	33	25	9	8	25	0	0	58	33	12
2018	Communications or public affairs	8	47	12	22	12	0	0	54	34	25
2018	Administration and operations	37	30	21	6	5	0	1	68	11	81
2018	Human resources	17	26	32	11	13	0	2	44	24	149
2018	Financial management	28	46	12	4	10	0	0	74	14	23
2018	Information technology	24	17	14	21	16	2	6	45	40	50
2018	Internal audit	29	29	14	21	8	0	0	58	29	14
2018	Evaluation	44	28	14	4	4	0	6	76	9	49
2018	Data sciences	21	27	30	13	9	0	0	48	22	23
2018	Policy	30	41	15	9	5	0	0	71	14	20
2018	Project management	47	12	23	18	0	0	0	58	18	16
2018	None of the above	31	33	14	11	8	0	3	66	19	30
2017	Client contact centre	18	28	26	9	14	0	5	49	24	22
2017	Compliance, inspection and enforcement	26	27	7	20	20	0	0	53	40	15
2017	Communications or public affairs	5	25	45	20	5	0	0	30	25	20
2017	Administration and operations	33	28	20	13	2	0	4	64	16	92
2017	Human resources	19	27	32	12	9	0	1	46	22	158
2017	Financial management	25	39	25	0	11	0	0	64	11	20
2017	Information management	40	0	9	0	39	0	12	45	44	10
2017	Information technology	26	21	26	13	10	2	2	49	24	59
2017	Internal audit	8	30	24	38	0	0	0	38	38	13
2017	Evaluation	44	26	19	3	2	0	5	74	6	35
2017	Data sciences	31	38	26	5	0	0	0	69	5	19
2017	Policy	0	46	24	15	8	8	0	50	25	13
2017	Project management	13	32	43	0	6	0	6	48	6	16
2017	None of the above	30	22	25	14	4	0	5	55	19	43

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	36	14	28	17	4	0	0	50	22	21
2018	Compliance, inspection and enforcement	25	33	8	0	25	0	9	64	27	12
2018	Communications or public affairs	12	32	20	19	12	0	4	47	32	24
2018	Administration and operations	36	19	22	14	7	0	2	56	22	81
2018	Human resources	17	17	29	22	13	1	2	35	36	150
2018	Financial management	23	29	16	18	14	0	0	51	33	23
2018	Information technology	14	16	16	18	27	4	4	33	50	50
2018	Internal audit	21	36	35	0	8	0	0	57	8	14
2018	Evaluation	24	28	29	8	8	0	2	54	16	49
2018	Data sciences	31	34	9	22	4	0	0	65	26	23
2018	Policy	48	23	5	15	10	0	0	71	24	20
2018	Project management	23	20	34	6	17	0	0	43	23	16
2018	None of the above	38	24	18	7	10	0	3	64	17	30
2017	Client contact centre	13	24	17	23	23	0	0	37	46	22
2017	Compliance, inspection and enforcement	20	34	14	20	7	0	6	57	28	15
2017	Communications or public affairs	15	5	36	25	19	0	0	20	44	20
2017	Administration and operations	39	20	17	11	9	0	4	62	20	92
2017	Human resources	18	23	27	20	10	0	2	42	31	158
2017	Financial management	25	36	25	0	15	0	0	60	15	20
2017	Information technology	21	15	27	22	14	0	2	36	36	59
2017	Internal audit	8	42	15	26	0	0	8	55	28	12
2017	Evaluation	17	31	26	8	14	0	3	50	23	35
2017	Data sciences	41	17	26	11	0	5	0	61	11	19
2017	Policy	15	46	17	8	7	8	0	66	16	13
2017	Project management	18	30	22	12	12	0	6	51	25	17
2017	None of the above	25	17	30	18	7	0	3	43	26	43

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	63	8	16	4	4	0	4	75	9	21
2018	Compliance, inspection and enforcement	66	0	17	0	0	0	17	80	0	12
2018	Communications or public affairs	43	27	18	4	4	0	4	73	8	25
2018	Administration and operations	60	21	9	3	1	0	7	86	4	80
2018	Human resources	39	24	16	7	7	0	8	68	15	149
2018	Financial management	42	22	12	0	10	0	13	74	12	23
2018	Information technology	42	18	16	11	5	2	6	65	17	49
2018	Internal audit	42	36	15	7	0	0	0	78	7	14
2018	Evaluation	60	20	4	0	4	0	12	91	5	49
2018	Data sciences	58	16	9	9	4	0	4	78	13	23
2018	Policy	67	14	10	0	5	0	5	85	5	20
2018	Project management	65	18	0	6	5	0	6	88	12	16
2018	None of the above	57	10	7	11	5	0	11	74	18	30
2017	Client contact centre	51	4	22	9	9	0	5	58	19	22
2017	Compliance, inspection and enforcement	47	20	7	0	7	0	20	84	8	15
2017	Communications or public affairs	45	19	16	0	5	0	15	76	6	20
2017	Administration and operations	57	17	6	2	2	0	16	87	5	92
2017	Human resources	42	24	9	8	7	0	10	74	17	158
2017	Financial management	51	39	5	0	0	0	5	95	0	20
2017	Information management	29	18	0	0	0	0	53	100	0	10
2017	Information technology	44	25	11	7	5	2	7	75	13	59
2017	Internal audit	47	38	0	0	0	0	16	100	0	13
2017	Evaluation	49	28	8	3	3	0	9	84	7	35
2017	Data sciences	68	21	6	0	0	0	5	94	0	19
2017	Policy	31	31	16	15	0	8	0	67	16	13
2017	Project management	24	58	6	6	0	0	6	87	7	17
2017	None of the above	38	25	19	2	4	0	11	72	7	43

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	48	22	16	14	0	0	0	70	14	21
2018	Compliance, inspection and enforcement	8	59	17	8	8	0	0	67	16	12
2018	Communications or public affairs	35	31	16	14	4	0	0	66	18	25
2018	Administration and operations	49	31	13	2	4	0	0	80	7	80
2018	Human resources	30	25	19	8	16	0	1	55	25	150
2018	Financial management	44	19	22	0	14	0	0	63	14	23
2018	Information technology	36	20	19	15	4	2	4	59	20	49
2018	Internal audit	14	50	15	14	7	0	0	64	21	14
2018	Evaluation	39	30	8	12	6	0	4	73	19	49
2018	Data sciences	35	17	31	9	9	0	0	52	17	23
2018	Policy	48	24	13	9	5	0	0	73	14	20
2018	Project management	39	26	11	18	5	0	0	65	23	16
2018	None of the above	47	23	3	11	12	0	3	73	24	30
2017	Client contact centre	37	32	22	4	4	0	0	70	9	22
2017	Compliance, inspection and enforcement	20	20	47	7	7	0	0	40	13	15
2017	Communications or public affairs	31	15	33	16	5	0	0	46	21	19
2017	Administration and operations	35	29	17	9	4	0	6	68	14	92
2017	Human resources	30	30	18	14	7	1	1	60	22	158
2017	Financial management	35	39	21	0	5	0	0	74	5	20
2017	Information management	31	20	9	18	11	0	12	57	32	10
2017	Information technology	28	33	24	7	7	0	2	62	14	59
2017	Internal audit	23	24	31	22	0	0	0	47	22	13
2017	Evaluation	25	28	33	5	9	0	0	53	14	35
2017	Data sciences	33	31	21	10	5	0	0	64	15	19
2017	Policy	16	23	46	0	8	8	0	42	8	13
2017	Project management	24	50	7	12	7	0	0	74	19	16
2017	None of the above	21	22	34	9	9	0	5	46	19	42

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	21	43	25	10	0	0	0	65	10	21
2018	Compliance, inspection and enforcement	9	18	0	54	9	0	9	30	70	11
2018	Communications or public affairs	27	35	19	15	4	0	0	62	19	25
2018	Administration and operations	34	31	20	6	4	1	5	69	10	79
2018	Human resources	21	30	29	12	7	1	1	51	19	150
2018	Financial management	52	20	12	8	4	4	0	76	12	23
2018	Information technology	18	32	28	17	1	2	2	52	19	50
2018	Internal audit	14	22	29	28	8	0	0	36	36	14
2018	Evaluation	30	30	24	9	4	0	2	62	14	49
2018	Data sciences	18	38	31	4	9	0	0	56	13	23
2018	Policy	28	43	10	9	10	0	0	71	19	20
2018	Project management	23	38	28	5	0	6	0	65	6	16
2018	None of the above	33	29	15	17	5	0	0	62	23	29
2017	Client contact centre	13	27	46	5	4	0	5	42	9	22
2017	Compliance, inspection and enforcement	0	40	33	14	13	0	0	40	28	15
2017	Communications or public affairs	24	5	35	31	5	0	0	29	36	20
2017	Administration and operations	36	29	13	10	3	4	4	71	14	92
2017	Human resources	23	31	26	15	4	1	1	55	19	158
2017	Financial management	29	30	37	5	0	0	0	59	5	20
2017	Information management	28	10	0	9	19	0	33	58	42	10
2017	Information technology	32	20	23	10	12	2	2	54	23	59
2017	Internal audit	23	23	16	30	8	0	0	46	38	13
2017	Evaluation	21	45	17	8	6	3	0	68	15	34
2017	Data sciences	15	49	20	15	0	0	0	64	15	19
2017	Policy	24	15	23	8	23	8	0	41	33	13
2017	Project management	11	42	41	6	0	0	0	53	6	17
2017	None of the above	28	36	23	6	2	0	5	67	9	42

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	20	50	16	10	0	0	4	73	10	21
2018	Compliance, inspection and enforcement	18	28	27	18	9	0	0	46	27	11
2018	Communications or public affairs	19	31	28	18	4	0	0	50	22	25
2018	Administration and operations	33	31	21	10	1	2	2	67	11	79
2018	Human resources	7	36	27	18	9	0	3	45	28	149
2018	Financial management	45	28	23	0	4	0	0	73	4	23
2018	Information technology	13	28	30	14	12	4	0	42	26	50
2018	Internal audit	15	29	35	21	0	0	0	44	21	14
2018	Evaluation	56	18	14	6	0	0	6	79	6	49
2018	Data sciences	14	41	17	9	18	0	0	55	28	22
2018	Policy	29	47	5	14	5	0	0	76	19	20
2018	Project management	12	49	12	15	12	0	0	60	28	16
2018	None of the above	42	13	23	7	12	0	3	57	20	30
2017	Client contact centre	5	44	5	28	13	0	5	51	44	22
2017	Compliance, inspection and enforcement	7	39	34	7	13	0	0	46	20	15
2017	Communications or public affairs	14	29	35	21	0	0	0	43	21	20
2017	Administration and operations	33	34	15	10	4	1	2	70	15	91
2017	Human resources	16	28	29	21	6	0	0	44	27	158
2017	Financial management	25	35	29	5	6	0	0	60	11	20
2017	Information management	9	20	9	9	19	0	33	44	42	10
2017	Information technology	19	26	27	10	14	2	2	47	25	59
2017	Internal audit	16	23	53	8	0	0	0	39	8	13
2017	Evaluation	45	25	19	8	0	0	3	72	8	35
2017	Data sciences	10	32	38	20	0	0	0	42	20	19
2017	Policy	0	38	16	23	15	8	0	41	41	13
2017	Project management	11	36	47	0	6	0	0	47	6	17
2017	None of the above	23	36	16	11	9	0	5	62	22	42

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	28	48	8	16	0	0	0	76	16	21
2018	Compliance, inspection and enforcement	25	25	25	25	0	0	0	50	25	12
2018	Communications or public affairs	23	35	16	22	4	0	0	58	26	25
2018	Administration and operations	35	28	26	10	0	0	2	64	10	79
2018	Human resources	18	34	24	14	9	0	1	52	23	150
2018	Financial management	57	12	28	0	4	0	0	69	4	23
2018	Information technology	16	24	28	29	3	0	0	40	32	50
2018	Internal audit	29	36	27	0	8	0	0	65	8	14
2018	Evaluation	53	24	13	4	4	0	2	78	8	49
2018	Data sciences	17	38	18	14	13	0	0	55	27	23
2018	Policy	27	31	15	21	5	0	0	58	26	19
2018	Project management	23	18	26	12	21	0	0	41	33	16
2018	None of the above	41	26	14	7	12	0	0	67	19	30
2017	Client contact centre	24	27	27	13	4	0	5	53	18	22
2017	Compliance, inspection and enforcement	7	61	13	7	7	0	6	72	14	15
2017	Communications or public affairs	14	15	30	26	10	0	5	30	38	20
2017	Administration and operations	35	24	21	14	2	1	4	62	17	92
2017	Human resources	20	30	27	16	7	0	0	50	23	158
2017	Financial management	19	45	15	21	0	0	0	64	21	20
2017	Information management	9	20	20	0	28	0	22	38	36	10
2017	Information technology	18	33	27	10	10	0	2	52	20	60
2017	Internal audit	23	24	15	38	0	0	0	47	38	13
2017	Evaluation	50	28	5	5	5	3	3	83	12	35
2017	Data sciences	16	42	16	21	5	0	0	58	26	19
2017	Policy	16	23	24	15	15	8	0	41	33	13
2017	Project management	11	37	34	18	0	0	0	48	18	17
2017	None of the above	38	23	16	10	7	0	7	65	18	42

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	27	32	37	4	0	0	0	59	4	20
2018	Compliance, inspection and enforcement	41	50	8	0	0	0	0	92	0	12
2018	Communications or public affairs	43	23	4	26	4	0	0	66	30	25
2018	Administration and operations	39	23	22	13	1	0	1	63	15	79
2018	Human resources	18	31	23	14	12	0	1	50	26	150
2018	Financial management	42	24	12	18	4	0	0	66	22	23
2018	Information technology	30	28	14	20	6	0	2	58	27	50
2018	Internal audit	28	29	29	7	8	0	0	57	15	14
2018	Evaluation	40	42	12	2	2	0	2	84	4	49
2018	Data sciences	40	39	9	9	0	0	4	82	9	23
2018	Policy	54	23	19	5	0	0	0	76	5	20
2018	Project management	53	8	15	12	12	0	0	61	24	16
2018	None of the above	54	18	10	11	6	0	0	73	17	30
2017	Client contact centre	23	32	23	13	4	0	5	58	18	22
2017	Compliance, inspection and enforcement	0	47	20	33	0	0	0	47	33	15
2017	Communications or public affairs	24	25	20	20	10	0	0	50	30	20
2017	Administration and operations	39	30	19	7	1	0	5	72	9	91
2017	Human resources	28	28	22	11	11	0	0	56	22	158
2017	Financial management	25	40	10	21	5	0	0	65	25	20
2017	Information management	19	28	9	0	11	0	33	70	16	10
2017	Information technology	26	27	31	9	6	0	2	53	15	59
2017	Internal audit	46	16	30	8	0	0	0	62	8	13
2017	Evaluation	45	39	10	3	0	0	3	86	3	35
2017	Data sciences	41	27	26	0	5	0	0	69	5	19
2017	Policy	46	23	16	0	0	8	8	82	0	13
2017	Project management	29	36	18	12	0	0	6	69	12	17
2017	None of the above	34	35	14	7	4	0	5	73	12	42

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	65	25	0	0	6	4	94	6	21
2018	Compliance, inspection and enforcement	33	25	25	9	8	0	58	17	12
2018	Communications or public affairs	51	26	11	8	4	0	77	12	25
2018	Administration and operations	64	17	8	6	3	2	83	9	79
2018	Human resources	48	23	12	6	6	5	74	13	148
2018	Financial management	64	20	8	4	4	0	84	8	23
2018	Information technology	50	18	21	2	2	6	73	4	49
2018	Internal audit	42	14	37	7	0	0	56	7	14
2018	Evaluation	57	21	17	4	2	0	77	6	48
2018	Data sciences	65	13	4	9	9	0	78	17	23
2018	Policy	67	10	9	9	5	0	77	14	20
2018	Project management	66	18	15	0	0	0	85	0	16
2018	None of the above	45	28	4	10	9	4	76	20	29
2017	Client contact centre	41	19	27	8	5	0	60	13	22
2017	Compliance, inspection and enforcement	7	39	28	7	20	0	46	26	15
2017	Communications or public affairs	31	14	25	19	10	0	46	29	20
2017	Administration and operations	59	24	8	4	2	3	85	7	92
2017	Human resources	55	21	11	6	6	1	77	12	158
2017	Financial management	56	30	5	10	0	0	85	10	20
2017	Information management	52	20	0	18	11	0	72	28	10
2017	Information technology	60	18	10	7	3	2	80	10	60
2017	Internal audit	31	22	16	23	0	8	58	25	13
2017	Evaluation	43	32	19	6	0	0	75	6	35
2017	Data sciences	64	10	16	5	5	0	74	10	19
2017	Policy	47	23	15	8	8	0	70	15	13
2017	Project management	53	30	17	0	0	0	83	0	17
2017	None of the above	44	22	19	5	6	5	69	11	43

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	68	18	0	0	0	4	10	100	0	21
2018	Compliance, inspection and enforcement	50	25	8	8	0	0	9	82	9	12
2018	Communications or public affairs	66	15	4	4	0	4	8	91	4	25
2018	Administration and operations	72	17	1	1	0	0	8	97	1	78
2018	Human resources	67	15	5	1	4	1	8	89	6	149
2018	Financial management	72	12	4	4	4	0	4	88	8	23
2018	Information technology	72	9	6	2	4	4	2	86	7	50
2018	Internal audit	71	22	0	0	0	0	7	100	0	14
2018	Evaluation	76	10	0	2	4	0	8	93	7	49
2018	Data sciences	65	4	18	0	4	0	9	76	5	23
2018	Policy	75	10	0	10	0	0	5	90	10	19
2018	Project management	100	0	0	0	0	0	0	100	0	15
2018	None of the above	78	6	0	3	3	3	7	94	6	29

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	65	19	6	4	6	0	0	84	10	21
2018	Compliance, inspection and enforcement	66	0	9	8	16	0	0	66	25	12
2018	Communications or public affairs	67	19	6	8	0	0	0	86	8	25
2018	Administration and operations	70	9	9	2	2	0	8	86	4	79
2018	Human resources	64	17	5	1	4	1	8	89	6	150
2018	Financial management	88	4	8	0	0	0	0	92	0	23
2018	Information technology	64	6	18	0	9	2	0	71	10	50
2018	Internal audit	49	29	15	7	0	0	0	78	7	14
2018	Evaluation	66	18	6	2	4	0	4	87	6	49
2018	Data sciences	61	21	0	9	4	0	4	86	14	23
2018	Policy	71	10	10	0	5	0	5	85	5	20
2018	Project management	89	5	6	0	0	0	0	94	0	16
2018	None of the above	61	13	10	4	3	3	7	82	7	29
2017	Client contact centre	55	27	10	0	9	0	0	82	9	22
2017	Compliance, inspection and enforcement	40	41	0	13	0	0	7	86	14	15
2017	Communications or public affairs	65	25	5	0	0	5	0	95	0	20
2017	Administration and operations	71	7	4	11	2	0	5	82	14	92
2017	Human resources	72	14	5	4	2	0	4	89	6	158
2017	Financial management	90	10	0	0	0	0	0	100	0	20
2017	Information management	68	9	0	0	11	0	12	88	12	10
2017	Information technology	66	10	12	2	9	2	0	77	10	59
2017	Internal audit	53	15	8	8	0	8	8	81	9	13
2017	Evaluation	75	8	3	2	8	0	3	86	11	35
2017	Data sciences	69	15	0	5	5	0	5	89	11	19
2017	Policy	46	39	0	0	0	8	8	100	0	13
2017	Project management	82	11	0	0	6	0	0	94	6	17
2017	None of the above	72	10	4	5	4	0	5	86	9	43

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	41	36	14	0	4	0	4	81	5	21
2018	Compliance, inspection and enforcement	42	33	17	0	8	0	0	75	8	12
2018	Communications or public affairs	40	50	0	6	0	0	4	93	7	25
2018	Administration and operations	57	23	10	5	2	0	2	82	8	80
2018	Human resources	52	28	9	5	2	0	5	84	7	149
2018	Financial management	69	23	8	0	0	0	0	92	0	23
2018	Information technology	72	10	12	2	3	0	0	82	5	50
2018	Internal audit	64	21	8	0	7	0	0	86	7	14
2018	Evaluation	64	26	8	0	2	0	0	90	2	49
2018	Data sciences	63	28	9	0	0	0	0	91	0	22
2018	Policy	57	24	9	10	0	0	0	81	10	20
2018	Project management	66	28	6	0	0	0	0	94	0	16
2018	None of the above	63	21	6	7	3	0	0	84	10	30
2017	Client contact centre	40	22	19	10	9	0	0	63	19	22
2017	Compliance, inspection and enforcement	20	46	21	6	0	0	7	71	7	15
2017	Communications or public affairs	44	36	15	0	5	0	0	80	5	20
2017	Administration and operations	58	15	10	9	4	0	4	76	14	92
2017	Human resources	58	26	7	6	2	1	1	85	7	157
2017	Financial management	55	35	5	0	5	0	0	90	5	20
2017	Information management	62	27	0	0	11	0	0	89	11	10
2017	Information technology	51	22	16	5	3	0	3	75	9	59
2017	Internal audit	61	16	0	8	0	0	16	91	9	13
2017	Evaluation	60	32	5	3	0	0	0	92	3	35
2017	Data sciences	58	27	5	5	0	0	5	89	5	19
2017	Policy	54	31	0	0	0	8	8	100	0	13
2017	Project management	53	35	6	0	6	0	0	88	6	17
2017	None of the above	58	21	9	5	2	0	5	83	7	43

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	55	10	20	0	10	0	4	69	11	21
2018	Compliance, inspection and enforcement	42	0	16	34	0	0	8	45	37	12
2018	Communications or public affairs	51	19	15	6	4	0	4	73	11	25
2018	Administration and operations	60	16	9	8	4	0	2	78	13	80
2018	Human resources	51	23	10	6	6	1	3	78	12	148
2018	Financial management	84	8	4	0	4	0	0	92	4	23
2018	Information technology	65	10	12	8	5	0	0	75	13	50
2018	Internal audit	36	14	21	15	14	0	0	50	29	14
2018	Evaluation	60	22	12	2	4	0	0	82	6	49
2018	Data sciences	36	35	12	13	4	0	0	71	17	23
2018	Policy	61	10	9	5	14	0	0	71	19	20
2018	Project management	62	26	12	0	0	0	0	88	0	16
2018	None of the above	51	16	15	10	3	0	6	71	13	30
2017	Client contact centre	54	14	24	0	9	0	0	68	9	22
2017	Compliance, inspection and enforcement	33	27	21	6	7	0	7	64	14	15
2017	Communications or public affairs	59	10	31	0	0	0	0	69	0	20
2017	Administration and operations	62	14	9	5	4	0	5	81	10	92
2017	Human resources	64	19	9	7	1	0	1	83	8	158
2017	Financial management	55	40	5	0	0	0	0	95	0	20
2017	Information management	80	0	0	9	11	0	0	80	20	10
2017	Information technology	50	20	11	7	9	0	3	73	16	59
2017	Internal audit	46	16	31	0	0	0	8	66	0	13
2017	Evaluation	67	17	5	3	8	0	0	84	11	35
2017	Data sciences	48	27	5	5	10	0	5	79	16	19
2017	Policy	54	16	8	8	8	8	0	75	17	13
2017	Project management	41	29	17	6	6	0	0	71	12	17
2017	None of the above	61	14	4	7	6	0	8	81	14	43

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	59	4	4	0	4	6	23	88	6	21
2018	Compliance, inspection and enforcement	50	0	17	0	8	0	25	67	11	12
2018	Communications or public affairs	40	15	18	0	0	0	27	75	0	25
2018	Administration and operations	53	15	3	1	0	0	28	95	2	80
2018	Human resources	46	13	9	5	1	0	26	80	8	147
2018	Financial management	84	4	4	0	4	0	4	92	4	23
2018	Information technology	66	8	4	0	4	0	17	90	5	50
2018	Internal audit	36	43	0	0	0	0	21	100	0	14
2018	Evaluation	54	8	4	4	2	0	28	86	8	49
2018	Data sciences	30	4	9	4	4	0	49	67	16	23
2018	Policy	62	20	5	0	0	0	14	94	0	20
2018	Project management	68	6	18	0	0	0	8	80	0	16
2018	None of the above	57	7	4	3	0	0	29	90	5	30
2017	Client contact centre	40	5	9	18	0	0	28	63	24	22
2017	Compliance, inspection and enforcement	20	13	28	0	0	0	39	54	0	15
2017	Communications or public affairs	51	10	9	0	0	0	30	87	0	20
2017	Administration and operations	55	5	5	3	1	0	30	87	6	92
2017	Human resources	50	13	6	2	0	0	28	88	3	158
2017	Financial management	56	19	0	5	0	0	20	94	6	20
2017	Information management	52	9	9	0	0	0	30	87	0	10
2017	Information technology	52	15	4	3	2	0	24	89	7	59
2017	Internal audit	38	23	8	0	0	0	31	88	0	13
2017	Evaluation	56	5	0	0	0	0	39	100	0	35
2017	Data sciences	47	11	11	0	0	0	32	84	0	19
2017	Policy	38	9	16	0	0	8	30	74	0	13
2017	Project management	70	11	0	0	6	0	12	93	7	17
2017	None of the above	56	8	5	3	4	0	24	84	9	43

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	52	20	12	12	0	0	4	75	13	21
2018	Compliance, inspection and enforcement	41	33	8	8	0	0	9	82	9	12
2018	Communications or public affairs	55	23	4	6	0	0	12	88	7	25
2018	Administration and operations	63	20	4	0	2	0	12	94	2	80
2018	Human resources	64	18	8	1	0	1	8	90	1	149
2018	Financial management	75	17	0	0	0	0	8	100	0	23
2018	Information technology	70	15	6	0	3	0	6	90	4	50
2018	Internal audit	79	14	0	0	0	0	7	100	0	14
2018	Evaluation	52	32	8	2	0	0	6	89	2	49
2018	Data sciences	69	9	4	0	0	5	13	95	0	23
2018	Policy	82	9	5	0	0	0	5	95	0	20
2018	Project management	83	0	11	6	0	0	0	83	6	16
2018	None of the above	77	7	6	4	3	0	3	87	6	30
2017	Client contact centre	39	23	23	5	0	0	10	69	5	22
2017	Compliance, inspection and enforcement	53	14	20	6	0	0	7	72	7	15
2017	Communications or public affairs	75	5	10	0	0	0	10	89	0	20
2017	Administration and operations	76	11	3	2	0	0	8	94	2	92
2017	Human resources	71	20	6	2	0	0	1	92	2	156
2017	Financial management	80	15	0	0	0	0	5	100	0	20
2017	Information management	80	9	11	0	0	0	0	89	0	10
2017	Information technology	62	20	5	2	2	0	9	90	4	59
2017	Internal audit	69	0	8	0	0	0	23	90	0	13
2017	Evaluation	59	26	9	0	0	0	6	91	0	34
2017	Data sciences	74	5	0	0	0	0	21	100	0	19
2017	Policy	78	7	0	0	0	8	8	100	0	13
2017	Project management	82	6	0	6	0	0	6	93	7	17
2017	None of the above	66	19	2	0	0	0	13	97	0	43

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	68	4	13	0	10	0	4	76	10	21
2018	Compliance, inspection and enforcement	75	25	0	0	0	0	0	100	0	12
2018	Communications or public affairs	78	12	6	0	0	0	4	93	0	25
2018	Administration and operations	76	12	3	1	4	0	5	92	5	80
2018	Human resources	73	10	7	2	1	1	7	90	2	148
2018	Financial management	84	8	4	0	0	0	4	96	0	23
2018	Information technology	64	14	10	0	2	4	5	87	2	50
2018	Internal audit	93	0	0	0	7	0	0	93	7	14
2018	Evaluation	76	16	4	0	2	0	2	94	2	49
2018	Data sciences	74	26	0	0	0	0	0	100	0	23
2018	Policy	73	9	0	5	5	0	8	90	10	20
2018	Project management	73	6	6	9	5	0	0	79	15	16
2018	None of the above	81	6	0	4	0	0	10	96	4	30
2017	Client contact centre	49	28	14	0	4	0	5	81	4	22
2017	Compliance, inspection and enforcement	60	7	21	7	0	0	6	71	7	15
2017	Communications or public affairs	75	20	0	0	0	0	5	100	0	20
2017	Administration and operations	73	3	3	9	2	2	7	85	12	92
2017	Human resources	72	13	5	3	3	0	5	89	6	158
2017	Financial management	80	20	0	0	0	0	0	100	0	20
2017	Information management	69	11	11	0	9	0	0	80	9	10
2017	Information technology	69	13	9	2	3	0	3	85	5	59
2017	Internal audit	76	8	0	0	0	8	8	100	0	13
2017	Evaluation	76	12	3	0	0	0	9	97	0	35
2017	Data sciences	69	16	5	0	5	0	5	89	5	19
2017	Policy	69	15	9	0	0	8	0	91	0	13
2017	Project management	58	17	11	6	0	0	6	81	7	17
2017	None of the above	72	9	7	3	2	0	7	87	5	43

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	51	28	4	6	4	7	85	11	21
2018	Compliance, inspection and enforcement	33	33	26	0	8	0	66	8	12
2018	Communications or public affairs	28	36	27	4	4	0	65	8	24
2018	Administration and operations	52	28	13	5	0	2	81	5	80
2018	Human resources	37	31	18	3	5	5	72	9	149
2018	Financial management	63	24	14	0	0	0	86	0	23
2018	Information technology	52	30	12	0	1	4	86	1	50
2018	Internal audit	37	34	22	7	0	0	71	7	14
2018	Evaluation	37	38	20	0	2	2	77	2	49
2018	Data sciences	52	22	13	4	4	4	77	9	23
2018	Policy	49	37	5	9	0	0	86	9	20
2018	Project management	38	38	24	0	0	0	76	0	16
2018	None of the above	55	15	13	10	6	0	70	17	30
2017	Client contact centre	49	28	14	0	4	5	81	4	22
2017	Compliance, inspection and enforcement	19	54	20	7	0	0	73	7	15
2017	Communications or public affairs	25	41	29	0	5	0	66	5	20
2017	Administration and operations	43	21	19	10	4	3	66	14	92
2017	Human resources	49	29	14	4	2	1	79	7	158
2017	Financial management	30	45	20	5	0	0	75	5	20
2017	Information technology	54	34	7	2	0	3	91	2	59
2017	Internal audit	24	46	8	0	15	8	75	16	13
2017	Evaluation	41	39	12	5	2	0	80	8	35
2017	Data sciences	49	26	5	10	5	5	79	16	19
2017	Policy	38	39	15	0	8	0	77	8	13
2017	Project management	24	42	34	0	0	0	66	0	17
2017	None of the above	42	33	19	3	0	3	78	3	43

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	19	39	34	8	0	0	58	8	21
2018	Compliance, inspection and enforcement	16	17	25	25	16	0	33	41	12
2018	Communications or public affairs	15	31	45	8	0	0	47	8	25
2018	Administration and operations	28	36	26	8	1	1	64	9	80
2018	Human resources	6	35	37	14	7	1	41	21	149
2018	Financial management	21	38	23	18	0	0	59	18	23
2018	Information technology	17	24	39	12	9	0	41	21	49
2018	Internal audit	0	36	50	15	0	0	36	15	14
2018	Evaluation	22	42	28	8	0	0	64	8	49
2018	Data sciences	13	35	30	17	4	0	49	21	23
2018	Policy	34	32	15	10	10	0	66	19	20
2018	Project management	17	37	39	6	0	0	55	6	16
2018	None of the above	18	38	28	10	4	3	57	14	30
2017	Client contact centre	5	36	32	22	4	0	42	27	22
2017	Compliance, inspection and enforcement	0	21	50	21	7	0	21	28	14
2017	Communications or public affairs	5	14	61	20	0	0	19	20	20
2017	Administration and operations	15	38	33	11	3	0	53	14	92
2017	Human resources	8	34	37	19	2	0	42	21	158
2017	Financial management	5	39	36	20	0	0	44	20	20
2017	Information management	12	40	11	27	11	0	52	38	10
2017	Information technology	13	28	33	13	10	2	43	24	60
2017	Internal audit	0	16	61	23	0	0	16	23	13
2017	Evaluation	17	32	40	3	8	0	49	11	35
2017	Data sciences	10	33	51	6	0	0	43	6	19
2017	Policy	0	23	54	23	0	0	23	23	13
2017	Project management	6	24	70	0	0	0	30	0	17
2017	None of the above	5	29	43	18	2	3	35	21	43

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	4	4	30	52	10	0	0	62	8	21
2018	Compliance, inspection and enforcement	8	33	8	42	8	0	0	51	41	12
2018	Communications or public affairs	11	20	33	24	12	0	0	36	31	24
2018	Administration and operations	6	11	29	41	11	0	1	53	18	79
2018	Human resources	13	23	37	15	11	0	1	26	36	148
2018	Financial management	4	12	62	16	6	0	0	22	16	23
2018	Information technology	12	20	43	21	4	0	0	25	32	50
2018	Internal audit	0	31	38	31	0	0	0	31	31	13
2018	Evaluation	2	23	35	25	16	0	0	40	25	48
2018	Data sciences	9	18	22	21	31	0	0	52	26	23
2018	Policy	10	10	37	39	5	0	0	44	19	20
2018	Project management	0	23	59	18	0	0	0	18	23	16
2018	None of the above	7	14	31	23	23	0	3	47	22	30
2017	Client contact centre	4	33	39	4	20	0	0	24	37	21
2017	Compliance, inspection and enforcement	7	40	33	20	0	0	0	20	47	15
2017	Communications or public affairs	0	40	50	9	0	0	0	9	40	20
2017	Administration and operations	4	17	35	30	13	0	0	43	22	92
2017	Human resources	6	18	43	23	9	0	0	33	25	156
2017	Financial management	10	15	31	30	10	0	5	42	26	20
2017	Information management	20	28	11	9	9	0	22	24	62	10
2017	Information technology	17	11	35	25	12	0	0	37	28	60
2017	Internal audit	0	15	69	16	0	0	0	16	15	13
2017	Evaluation	11	2	32	44	11	0	0	55	14	35
2017	Data sciences	5	6	46	27	16	0	0	43	11	19
2017	Policy	0	38	47	15	0	0	0	15	38	13
2017	Project management	0	12	58	24	0	6	0	26	13	17
2017	None of the above	2	26	51	14	4	3	0	19	29	43

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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	34	33	4	4	21	4	0	35	65	21
2018	Compliance, inspection and enforcement	26	8	33	16	8	8	0	28	72	12
2018	Communications or public affairs	35	26	24	4	8	4	0	36	64	25
2018	Administration and operations	25	27	25	9	8	2	4	26	74	80
2018	Human resources	21	18	29	18	13	1	1	21	79	150
2018	Financial management	28	23	20	12	10	6	0	30	70	23
2018	Information technology	27	26	24	4	16	2	0	28	72	50
2018	Internal audit	35	28	22	0	14	0	0	35	65	14
2018	Evaluation	10	20	26	21	18	4	0	10	90	49
2018	Data sciences	47	26	4	5	18	0	0	47	53	23
2018	Policy	43	19	25	5	9	0	0	43	57	20
2018	Project management	19	23	12	33	0	12	0	22	78	16
2018	None of the above	11	20	24	18	18	3	6	12	88	28
2017	Client contact centre	38	14	13	14	12	10	0	42	58	22
2017	Compliance, inspection and enforcement	27	20	20	20	13	0	0	27	73	15
2017	Communications or public affairs	20	46	20	5	4	5	0	21	79	20
2017	Administration and operations	27	25	13	15	16	3	1	28	72	92
2017	Human resources	24	26	21	12	13	3	1	25	75	158
2017	Financial management	25	30	15	15	5	0	10	28	72	20
2017	Information management	42	19	9	0	11	10	8	52	48	10
2017	Information technology	22	30	30	8	7	2	2	23	77	60
2017	Internal audit	63	15	23	0	0	0	0	63	37	13
2017	Evaluation	6	23	30	14	24	3	0	6	94	35
2017	Data sciences	26	26	22	11	10	5	0	28	72	19
2017	Policy	15	23	24	0	23	15	0	17	83	13
2017	Project management	6	35	30	6	11	12	0	7	93	17
2017	None of the above	26	20	29	15	11	0	0	26	74	42

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	18	13
2018	Communications or public affairs	13	15
2018	Administration and operations	20	56
2018	Human resources	19	118
2018	Financial management	18	16
2018	Information technology	29	35
2018	Evaluation	7	42
2018	Data sciences	33	12
2018	Policy	8	12
2018	Project management	22	11
2018	None of the above	20	22
2017	Client contact centre	9	11
2017	Compliance, inspection and enforcement	27	11
2017	Communications or public affairs	20	15
2017	Administration and operations	29	62
2017	Human resources	19	113
2017	Financial management	0	13
2017	Information technology	18	44
2017	Evaluation	16	32
2017	Data sciences	38	13
2017	Project management	6	14
2017	None of the above	26	32

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	33	13
2018	Communications or public affairs	52	15
2018	Administration and operations	36	56
2018	Human resources	37	118
2018	Financial management	40	16
2018	Information technology	57	35
2018	Evaluation	49	42
2018	Data sciences	50	12
2018	Policy	26	12
2018	Project management	58	11
2018	None of the above	45	22
2017	Client contact centre	36	11
2017	Compliance, inspection and enforcement	26	11
2017	Communications or public affairs	7	15
2017	Administration and operations	29	62
2017	Human resources	46	113
2017	Financial management	31	13
2017	Information technology	41	44
2017	Evaluation	40	32
2017	Data sciences	46	13
2017	Project management	51	14
2017	None of the above	55	32

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	23	13
2018	Communications or public affairs	19	15
2018	Administration and operations	40	56
2018	Human resources	25	118
2018	Financial management	16	16
2018	Information technology	34	35
2018	Evaluation	27	42
2018	Data sciences	17	12
2018	Policy	17	12
2018	Project management	31	11
2018	None of the above	48	22
2017	Client contact centre	0	11
2017	Compliance, inspection and enforcement	36	11
2017	Communications or public affairs	13	15
2017	Administration and operations	24	62
2017	Human resources	20	113
2017	Financial management	22	13
2017	Information technology	16	44
2017	Evaluation	26	32
2017	Data sciences	22	13
2017	Project management	21	14
2017	None of the above	15	32

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	29	13
2018	Communications or public affairs	19	15
2018	Administration and operations	38	56
2018	Human resources	38	118
2018	Financial management	41	16
2018	Information technology	48	35
2018	Evaluation	24	42
2018	Data sciences	33	12
2018	Policy	34	12
2018	Project management	53	11
2018	None of the above	25	22
2017	Client contact centre	36	11
2017	Compliance, inspection and enforcement	45	11
2017	Communications or public affairs	32	15
2017	Administration and operations	41	62
2017	Human resources	48	113
2017	Financial management	54	13
2017	Information technology	38	44
2017	Evaluation	32	32
2017	Data sciences	24	13
2017	Project management	56	14
2017	None of the above	47	32

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	7	13
2018	Communications or public affairs	13	15
2018	Administration and operations	5	56
2018	Human resources	7	118
2018	Financial management	6	16
2018	Information technology	6	35
2018	Evaluation	7	42
2018	Data sciences	8	12
2018	Policy	18	12
2018	Project management	0	11
2018	None of the above	0	22
2017	Client contact centre	0	11
2017	Compliance, inspection and enforcement	0	11
2017	Communications or public affairs	13	15
2017	Administration and operations	2	62
2017	Human resources	5	113
2017	Financial management	0	13
2017	Information technology	2	44
2017	Evaluation	15	32
2017	Data sciences	7	13
2017	Project management	0	14
2017	None of the above	4	32

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	31	13
2018	Communications or public affairs	36	15
2018	Administration and operations	35	56
2018	Human resources	36	118
2018	Financial management	52	16
2018	Information technology	34	35
2018	Evaluation	26	42
2018	Data sciences	42	12
2018	Policy	17	12
2018	Project management	40	11
2018	None of the above	31	22

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Client contact centre	45	13
2018	Communications or public affairs	25	15
2018	Administration and operations	37	56
2018	Human resources	39	118
2018	Financial management	25	16
2018	Information technology	31	35
2018	Evaluation	53	42
2018	Data sciences	59	12
2018	Policy	57	12
2018	Project management	17	11
2018	None of the above	62	22
2017	Client contact centre	54	11
2017	Compliance, inspection and enforcement	19	11
2017	Communications or public affairs	47	15
2017	Administration and operations	43	62
2017	Human resources	45	113
2017	Financial management	38	13
2017	Information technology	48	44
2017	Evaluation	61	32
2017	Data sciences	38	13
2017	Project management	55	14
2017	None of the above	47	32

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Client contact centre	0	72	11	10	7	0	13
2018	Communications or public affairs	0	66	20	0	0	14	14
2018	Administration and operations	4	46	27	6	11	5	54
2018	Human resources	2	41	22	10	10	15	111
2018	Financial management	0	36	46	0	6	12	16
2018	Information technology	6	32	30	9	3	21	34
2018	Evaluation	3	34	32	13	5	13	38
2018	Data sciences	0	67	8	16	0	8	12
2018	Policy	0	43	29	0	9	19	11
2018	Project management	0	49	26	9	0	17	11
2018	None of the above	0	41	16	10	5	29	21
2017	Client contact centre	11	30	20	18	21	0	10
2017	Compliance, inspection and enforcement	0	45	29	9	9	9	11
2017	Communications or public affairs	20	48	18	7	7	0	15
2017	Administration and operations	2	56	16	5	5	15	59
2017	Human resources	4	56	21	7	5	7	112
2017	Financial management	9	52	8	8	15	8	13
2017	Information technology	16	44	18	9	7	7	45
2017	Evaluation	0	58	12	10	11	10	31
2017	Data sciences	15	63	7	7	7	0	13
2017	Project management	0	52	0	13	14	21	14
2017	None of the above	8	25	31	7	14	16	31

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Client contact centre	23	77	13
2018	Communications or public affairs	36	64	15
2018	Administration and operations	22	78	56
2018	Human resources	21	79	116
2018	Financial management	34	66	16
2018	Information technology	32	68	35
2018	Evaluation	14	86	41
2018	Data sciences	9	91	12
2018	Policy	33	67	12
2018	Project management	40	60	11
2018	None of the above	12	88	22

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	47	24	19	0	0	0	10	79	0	21
2018	Compliance, inspection and enforcement	25	17	8	16	33	0	0	42	50	12
2018	Communications or public affairs	38	22	20	12	4	0	4	63	16	25
2018	Administration and operations	19	26	10	21	17	0	7	49	41	80
2018	Human resources	28	20	14	14	18	1	6	51	34	149
2018	Financial management	39	8	16	16	14	0	6	51	32	23
2018	Information technology	40	8	18	8	12	2	12	56	23	50
2018	Internal audit	36	22	7	21	14	0	0	58	36	14
2018	Evaluation	28	12	20	6	16	2	15	49	27	49
2018	Data sciences	44	12	9	17	18	0	0	56	35	23
2018	Policy	32	10	19	10	20	0	10	47	32	20
2018	Project management	31	12	27	12	12	0	6	46	25	16
2018	None of the above	33	0	20	7	21	0	19	40	35	30

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	30	34	0	13	7	0	16	76	24	13
2018	Communications or public affairs	7	52	7	21	7	7	0	63	30	14
2018	Administration and operations	20	29	23	12	12	2	3	51	24	56
2018	Human resources	9	18	21	23	18	2	10	31	45	118
2018	Financial management	29	19	22	25	0	6	0	51	26	16
2018	Information technology	12	28	19	11	21	0	9	44	35	35
2018	Evaluation	9	26	14	30	14	2	5	38	47	42
2018	Data sciences	0	25	17	42	8	0	8	27	55	12
2018	Policy	8	8	25	25	26	0	8	18	55	12
2018	Project management	26	8	35	0	23	0	9	37	25	11
2018	None of the above	17	31	4	24	25	0	0	48	49	22
2017	Client contact centre	0	16	35	15	17	0	17	19	39	12
2017	Compliance, inspection and enforcement	9	9	10	27	35	0	9	20	69	11
2017	Communications or public affairs	27	21	14	13	7	0	18	59	24	15
2017	Administration and operations	11	23	10	31	15	2	8	38	51	63
2017	Human resources	9	26	13	17	21	3	12	40	45	115
2017	Financial management	22	23	0	23	8	0	24	59	41	13
2017	Information technology	16	13	20	20	11	2	18	35	39	45
2017	Evaluation	12	30	15	24	7	6	7	49	34	32
2017	Data sciences	15	31	15	16	16	0	7	50	34	13
2017	Project management	14	23	21	7	22	7	7	42	33	14
2017	None of the above	10	31	21	21	16	0	0	42	37	32

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Client contact centre	7	23	16	23	18	6	7	35	47	13
2018	Communications or public affairs	0	12	17	32	26	6	7	14	66	15
2018	Administration and operations	2	15	21	18	36	2	7	18	59	56
2018	Human resources	0	6	16	21	47	2	10	6	76	118
2018	Financial management	0	0	18	12	58	6	6	0	79	16
2018	Information technology	0	14	26	17	38	0	6	14	58	35
2018	Evaluation	2	9	14	14	49	5	7	13	71	42
2018	Data sciences	0	8	0	34	58	0	0	8	92	12
2018	Policy	8	0	17	8	59	0	8	9	73	12
2018	Project management	16	0	9	26	40	0	9	18	73	11
2018	None of the above	0	8	14	29	44	0	5	9	77	22
2017	Client contact centre	0	0	18	9	52	0	20	0	77	11
2017	Compliance, inspection and enforcement	0	12	0	10	59	10	10	14	86	10
2017	Communications or public affairs	0	22	6	13	33	7	20	30	62	15
2017	Administration and operations	0	2	10	25	58	0	6	2	88	63
2017	Human resources	1	5	11	18	50	2	13	7	79	115
2017	Financial management	0	15	8	30	38	0	9	16	75	13
2017	Information technology	2	16	11	16	41	0	13	21	66	44
2017	Evaluation	0	3	10	12	54	12	10	3	84	32
2017	Data sciences	0	7	16	16	46	0	15	9	73	13
2017	Project management	0	0	28	15	50	7	0	0	70	14
2017	None of the above	0	8	12	19	58	0	3	8	79	32

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results by Theme for the Public Service Commission of Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

Table of Contents

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Job fit and development

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Question 15. I can complete my assigned workload during my regular working hours.

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored