2018 Public Service Employee Survey Results by Theme for the Public Service Commission of Canada by Question 27. Are you a supervisor?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 35 40 13 7 5 0 0 75 12 152
2018 Non-supervisor 36 40 12 7 5 0 0 76 12 410
2017 Supervisor 35 46 8 9 2 0 0 81 11 158
2017 Non-supervisor 27 44 14 8 7 0 0 72 15 433
2014 Supervisor 33 47 9 7 4 0 0 80 11 155
2014 Non-supervisor 27 43 14 10 5 0 0 71 15 434
2011 Supervisor 45 38 8 6 2 0 0 83 8 198
2011 Non-supervisor 34 38 16 8 5 0 0 72 12 526
2008 Supervisor 37 45 12 5 1 0 0 82 6 185
2008 Non-supervisor 32 42 11 10 4 0 0 75 14 586

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 31 39 15 10 5 1 0 70 14 153
2018 Non-supervisor 36 34 15 9 5 0 0 70 14 408
2017 Supervisor 34 40 14 8 3 1 0 75 11 157
2017 Non-supervisor 28 37 17 10 8 1 0 65 18 433

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 42 45 10 1 2 0 0 87 3 151
2018 Non-supervisor 45 34 13 5 2 0 0 79 8 408
2017 Supervisor 46 42 9 1 1 0 0 89 2 158
2017 Non-supervisor 45 36 12 4 3 1 0 81 7 432
2014 Supervisor 60 29 7 2 1 0 1 90 3 155
2014 Non-supervisor 54 33 8 3 2 0 0 87 4 434
2011 Supervisor 63 30 4 2 0 0 0 93 3 198
2011 Non-supervisor 54 32 9 3 1 0 0 86 4 525

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 37 42 11 7 3 0 0 79 10 153
2018 Non-supervisor 37 42 11 6 3 0 0 80 9 407
2017 Supervisor 37 44 8 9 2 0 0 81 11 158
2017 Non-supervisor 35 41 13 5 6 0 0 76 11 433
2014 Supervisor 39 40 13 4 3 1 0 80 7 155
2014 Non-supervisor 34 42 13 7 3 0 0 77 10 434
2011 Supervisor 48 40 6 5 2 0 0 88 7 198
2011 Non-supervisor 41 40 10 6 3 0 0 81 9 527
2008 Supervisor 43 46 6 4 2 0 0 89 5 186
2008 Non-supervisor 38 43 9 7 3 0 0 81 10 591

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 39 39 13 5 3 1 0 79 9 153
2018 Non-supervisor 43 29 16 7 4 1 0 73 11 404
2017 Supervisor 37 39 13 6 5 1 0 76 11 158
2017 Non-supervisor 35 33 15 9 6 1 0 69 16 431
2014 Supervisor 33 37 17 7 5 1 0 70 13 155
2014 Non-supervisor 29 37 18 9 7 1 0 66 16 432
2011 Supervisor 37 34 14 9 4 1 0 72 13 198
2011 Non-supervisor 35 34 16 9 6 0 0 69 15 528

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 34 42 11 9 2 1 0 78 11 153
2018 Non-supervisor 40 35 14 7 4 0 0 75 11 404
2017 Supervisor 37 38 15 6 4 1 0 75 10 158
2017 Non-supervisor 33 37 15 9 6 0 0 70 15 433
2014 Supervisor 34 37 16 10 3 0 0 71 13 154
2014 Non-supervisor 28 42 15 9 6 0 0 70 15 432
2011 Supervisor 35 42 11 7 4 0 0 78 11 198
2011 Non-supervisor 35 37 14 9 5 0 0 72 15 526
2008 Supervisor 31 40 10 11 6 1 0 72 18 186
2008 Non-supervisor 31 39 13 12 4 0 0 71 16 592

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 32 24 20 12 9 3 0 57 22 153
2018 Non-supervisor 32 25 17 12 9 5 1 60 22 408
2017 Supervisor 34 19 21 12 10 3 1 55 22 158
2017 Non-supervisor 28 24 18 12 13 5 1 55 26 433
2014 Supervisor 33 25 11 19 10 2 0 59 29 155
2014 Non-supervisor 27 23 18 12 15 4 1 52 28 431
2011 Supervisor 33 26 14 15 9 2 1 61 25 196
2011 Non-supervisor 30 26 16 13 11 3 1 59 25 525
2008 Supervisor 29 23 21 13 11 3 0 53 25 186
2008 Non-supervisor 30 26 15 15 7 7 0 60 24 590
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 46 31 10 8 3 1 2 79 11 151
2018 Non-supervisor 45 30 10 5 5 2 2 79 11 409
2017 Supervisor 53 31 10 2 2 1 1 86 4 159
2017 Non-supervisor 47 29 10 7 4 3 0 78 11 432
2014 Supervisor 39 38 10 8 3 1 1 79 11 155
2014 Non-supervisor 41 32 13 8 4 3 1 74 12 434
2011 Supervisor 43 33 10 6 6 1 1 78 12 198
2011 Non-supervisor 47 32 9 5 4 2 1 81 9 526
2008 Supervisor 40 28 12 10 7 2 1 70 18 184
2008 Non-supervisor 40 33 11 9 4 3 1 75 13 592

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 45 31 15 4 4 0 1 77 7 151
2018 Non-supervisor 45 30 12 6 5 1 1 76 12 406
2017 Supervisor 52 35 6 4 2 0 1 88 6 159
2017 Non-supervisor 43 34 10 8 4 0 0 78 13 433
2014 Supervisor 44 36 10 4 6 0 0 80 10 155
2014 Non-supervisor 39 35 9 11 6 1 0 75 16 432
2011 Supervisor 42 39 6 9 2 1 1 82 11 198
2011 Non-supervisor 45 34 11 5 5 0 1 79 10 527
2008 Supervisor 40 35 8 9 7 0 1 76 16 184
2008 Non-supervisor 38 34 11 11 5 1 0 73 16 593

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 45 31 9 8 5 0 1 77 13 152
2018 Non-supervisor 47 28 9 8 5 1 1 77 14 407
2017 Supervisor 50 34 7 5 3 0 1 85 8 158
2017 Non-supervisor 52 26 10 7 5 1 0 78 12 432
2014 Supervisor 49 30 10 8 3 0 0 79 11 155
2014 Non-supervisor 44 30 10 8 8 0 0 74 15 434

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 37 37 11 8 3 4 0 77 11 153
2018 Non-supervisor 34 33 14 5 3 11 0 75 9 409
2017 Supervisor 34 37 17 9 2 1 0 71 11 159
2017 Non-supervisor 26 35 14 8 5 11 1 69 15 433
2014 Supervisor 32 41 11 9 3 4 0 76 12 155
2014 Non-supervisor 23 35 19 6 5 13 0 66 12 434
2011 Supervisor 24 36 13 17 6 4 0 62 24 197
2011 Non-supervisor 25 31 15 10 8 10 1 62 20 525

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 32 38 17 9 3 1 0 71 12 151
2018 Non-supervisor 32 33 17 9 5 3 0 68 15 408
2017 Supervisor 27 45 15 9 3 1 0 73 12 159
2017 Non-supervisor 22 38 14 12 7 5 1 65 21 433
2014 Supervisor 32 39 12 9 6 3 0 73 15 155
2014 Non-supervisor 20 33 23 13 7 4 0 55 21 434
2011 Supervisor 22 37 20 13 7 0 0 59 20 197
2011 Non-supervisor 23 34 20 10 9 3 0 59 20 526
2008 Supervisor 22 29 18 16 13 2 0 53 29 186
2008 Non-supervisor 21 32 19 13 10 5 0 56 24 592

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 18 39 23 13 4 3 0 59 18 153
2018 Non-supervisor 22 30 20 11 6 9 0 58 19 407
2017 Supervisor 15 49 18 11 5 2 0 66 16 158
2017 Non-supervisor 15 33 20 15 7 8 1 53 24 433
2014 Supervisor 14 46 15 15 9 2 0 61 24 155
2014 Non-supervisor 13 27 22 18 9 11 0 45 30 433
2011 Supervisor 15 45 17 17 6 2 0 61 22 196
2011 Non-supervisor 14 37 21 12 8 7 0 56 21 528
2008 Supervisor 12 35 15 26 10 2 0 48 37 186
2008 Non-supervisor 11 32 23 18 8 8 0 46 29 594

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 15 37 22 19 6 1 0 52 26 153
2018 Non-supervisor 19 33 20 17 7 4 0 55 24 408
2017 Supervisor 19 49 16 12 4 0 0 68 16 158
2017 Non-supervisor 16 37 20 14 9 4 0 55 24 433
2014 Supervisor 16 46 12 16 9 1 0 63 25 154
2014 Non-supervisor 13 31 23 18 11 4 0 46 30 434
2011 Supervisor 17 48 12 16 7 1 0 65 23 195
2011 Non-supervisor 19 39 17 14 8 3 0 60 23 526
2008 Supervisor 14 43 13 18 10 1 0 58 29 186
2008 Non-supervisor 14 40 15 19 10 3 0 55 29 593
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 24 38 16 14 7 1 0 63 21 153
2018 Non-supervisor 34 31 18 10 6 0 1 66 15 409
2017 Supervisor 27 41 16 12 4 0 0 68 16 159
2017 Non-supervisor 29 33 16 13 8 1 1 63 21 433
2014 Supervisor 30 40 12 11 7 1 0 70 18 155
2014 Non-supervisor 26 34 16 17 7 0 0 60 24 433
2011 Supervisor 26 38 16 15 5 0 0 64 19 196
2011 Non-supervisor 30 38 15 10 6 1 0 69 16 529

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 31 43 11 8 7 0 0 74 15 152
2018 Non-supervisor 34 36 15 9 5 1 0 71 14 408
2017 Supervisor 35 45 10 9 2 0 0 80 11 159
2017 Non-supervisor 29 44 10 12 5 0 0 73 17 433

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 21 39 16 14 6 4 0 63 21 152
2018 Non-supervisor 11 19 15 15 8 28 4 44 34 406
2017 Supervisor 19 40 12 15 6 6 2 64 23 159
2017 Non-supervisor 11 18 17 20 11 21 3 38 40 433
2014 Supervisor 14 34 17 12 13 7 3 54 27 155
2014 Non-supervisor 9 19 19 15 16 19 4 35 40 433

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 35 37 12 10 5 0 1 72 16 152
2018 Non-supervisor 35 38 10 8 6 1 2 76 14 409
2017 Supervisor 41 40 9 7 2 0 1 82 9 159
2017 Non-supervisor 41 32 10 9 5 1 2 75 15 433
2014 Supervisor 39 41 7 8 4 0 0 80 13 155
2014 Non-supervisor 36 32 15 9 6 1 1 70 15 434
2011 Supervisor 39 33 14 8 4 0 1 73 13 198
2011 Non-supervisor 41 36 12 6 5 0 1 77 11 529
2008 Supervisor 31 36 13 10 10 0 1 67 20 184
2008 Non-supervisor 31 36 14 11 6 1 1 68 18 593

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 30 35 13 7 3 4 8 73 12 153
2017 Supervisor 27 44 15 2 4 2 7 77 7 159
2014 Supervisor 27 37 9 10 5 4 8 73 16 155

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 26 53 8 9 3 0 0 80 12 153
2018 Non-supervisor 31 42 10 9 5 1 2 75 14 411
2017 Supervisor 35 44 13 7 1 0 0 79 8 159
2017 Non-supervisor 35 35 15 9 5 0 0 70 14 432
2014 Supervisor 39 41 6 7 6 0 1 81 13 155
2014 Non-supervisor 32 39 12 11 4 0 1 72 16 434
2011 Supervisor 41 34 15 7 2 0 1 75 9 196
2011 Non-supervisor 37 38 12 7 4 0 1 77 12 529
2008 Supervisor 37 40 11 11 1 0 0 77 12 186
2008 Non-supervisor 28 43 11 11 6 0 1 72 16 592

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 40 44 5 9 3 0 0 83 12 153
2018 Non-supervisor 35 42 11 8 5 0 0 77 13 410
2017 Supervisor 41 45 10 4 1 0 0 86 4 159
2017 Non-supervisor 34 42 12 7 5 0 0 76 12 433
2014 Supervisor 42 38 10 7 3 0 0 80 10 155
2014 Non-supervisor 34 38 13 11 3 0 0 72 14 434
2011 Supervisor 53 32 8 6 2 0 0 85 7 195
2011 Non-supervisor 36 38 12 10 4 0 0 74 14 525
2008 Supervisor 46 43 7 2 2 0 0 89 4 186
2008 Non-supervisor 33 43 12 9 3 0 0 76 12 594

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 46 46 3 2 3 0 0 92 5 153
2018 Non-supervisor 42 40 7 7 3 1 0 82 10 411
2017 Supervisor 56 36 5 2 0 0 0 92 2 159
2017 Non-supervisor 39 41 9 9 3 0 0 80 12 432
2014 Supervisor 56 34 5 3 2 0 0 89 5 155
2014 Non-supervisor 41 39 8 9 3 0 0 80 12 433
2011 Supervisor 55 33 4 7 1 0 0 88 8 197
2011 Non-supervisor 41 38 11 8 2 0 0 79 10 529
2008 Supervisor 59 36 3 3 1 0 0 94 3 186
2008 Non-supervisor 39 41 9 7 4 0 0 80 11 593

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 24 41 17 13 5 0 0 65 18 151
2018 Non-supervisor 22 33 17 13 9 5 1 59 23 407
2017 Supervisor 28 42 13 13 3 1 0 70 16 159
2017 Non-supervisor 28 32 16 10 8 5 2 64 19 432
2014 Supervisor 31 37 12 14 7 1 0 68 21 155
2014 Non-supervisor 23 32 17 13 12 3 1 57 25 432
2011 Supervisor 27 38 13 13 8 2 0 66 21 196
2011 Non-supervisor 30 31 16 13 8 2 1 63 21 528
2008 Supervisor 21 47 10 12 8 2 0 69 20 186
2008 Non-supervisor 23 34 18 15 8 3 0 58 24 592

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 13 29 16 18 18 3 3 45 38 151
2018 Non-supervisor 17 23 16 16 20 3 5 43 39 410
2017 Supervisor 16 27 14 17 21 1 4 45 40 159
2017 Non-supervisor 16 20 14 17 24 5 4 39 45 432
2014 Supervisor 18 22 18 18 20 3 2 42 39 155
2014 Non-supervisor 9 18 17 19 30 4 4 29 53 432
2011 Supervisor 17 20 19 21 20 1 2 39 42 197
2011 Non-supervisor 14 22 13 22 24 2 4 38 48 527
2008 Supervisor 14 38 14 16 15 1 2 54 32 183
2008 Non-supervisor 13 29 15 18 20 2 3 44 40 594

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 37 43 8 8 4 0 0 80 12 153
2018 Non-supervisor 29 40 14 9 6 1 1 70 16 408
2017 Supervisor 45 44 7 3 2 0 0 89 5 158
2017 Non-supervisor 24 42 14 12 6 1 0 67 19 432
2014 Supervisor 38 43 7 7 5 0 0 81 12 154
2014 Non-supervisor 20 40 18 14 7 0 0 61 21 434
2011 Supervisor 45 37 7 7 3 0 1 83 11 198
2011 Non-supervisor 30 43 11 10 5 1 0 73 16 523

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 39 38 15 4 4 0 0 76 8 152
2018 Non-supervisor 30 39 14 10 6 0 0 69 17 408
2017 Supervisor 48 38 8 4 2 0 0 86 6 158
2017 Non-supervisor 32 32 17 10 8 0 1 65 18 432
2014 Supervisor 38 41 9 8 4 0 0 79 12 155
2014 Non-supervisor 26 36 16 15 6 0 1 63 21 434

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 33 38 18 7 4 0 0 71 11 152
2018 Non-supervisor 34 39 14 7 5 0 1 74 12 406
2017 Supervisor 37 42 12 6 2 0 1 80 8 157
2017 Non-supervisor 30 39 15 10 5 0 1 70 15 433
2014 Supervisor 34 48 6 8 3 0 0 82 12 155
2014 Non-supervisor 32 36 17 9 6 0 0 68 15 434
2011 Supervisor 47 38 7 7 0 0 1 85 7 198
2011 Non-supervisor 41 41 11 4 3 0 0 82 7 524

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 30 43 18 7 2 1 0 73 9 151
2018 Non-supervisor 24 37 20 8 4 6 0 65 13 408
2017 Supervisor 32 49 11 4 3 1 0 83 6 159
2017 Non-supervisor 19 37 22 10 7 3 2 59 18 433

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 46 31 9 11 2 0 0 78 13 153
2018 Non-supervisor 52 32 6 5 4 0 0 85 9 409
2017 Supervisor 44 40 7 6 3 0 0 84 9 159
2017 Non-supervisor 48 28 11 8 5 0 0 77 12 432
2014 Supervisor 47 32 10 7 4 1 0 79 11 155
2014 Non-supervisor 41 35 10 9 4 0 1 77 13 433
2011 Supervisor 38 37 10 11 4 0 1 75 15 198
2011 Non-supervisor 48 35 7 6 4 0 0 83 10 529

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 23 31 18 18 9 0 1 54 28 153
2018 Non-supervisor 53 27 13 4 3 0 1 80 7 409
2017 Supervisor 21 31 21 16 11 0 1 52 26 157
2017 Non-supervisor 50 32 11 5 1 1 1 83 6 433
2014 Supervisor 27 32 20 12 9 0 0 60 21 155
2014 Non-supervisor 49 34 12 3 1 0 0 84 4 434
2011 Supervisor 16 35 26 15 7 0 1 52 22 197
2011 Non-supervisor 43 36 15 4 2 0 0 79 6 528
2008 Supervisor 13 29 31 17 10 0 1 42 27 185
2008 Non-supervisor 38 37 16 7 3 0 1 75 9 593

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Supervisor 47 28 25 153
2018 Non-supervisor 38 26 36 411
2017 Supervisor 45 25 30 159
2017 Non-supervisor 35 27 38 433
2014 Supervisor 45 28 28 155
2014 Non-supervisor 40 31 28 432
2011 Supervisor 41 28 31 196
2011 Non-supervisor 33 33 33 528

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Supervisor 10 19 68 1 0 2 72
2018 Non-supervisor 11 25 45 3 11 6 150
2017 Supervisor 14 15 67 3 0 1 72
2017 Non-supervisor 15 15 52 3 8 7 154
2014 Supervisor 11 13 58 9 9999 9 70
2014 Non-supervisor 13 13 64 3 9999 6 176
2011 Supervisor 18 15 60 4 9999 4 82
2011 Non-supervisor 12 16 54 6 9999 12 174
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 50 39 7 1 2 0 1 89 4 153
2018 Non-supervisor 43 39 12 3 2 0 0 83 6 408
2017 Supervisor 52 37 8 3 0 0 1 89 3 157
2017 Non-supervisor 36 45 9 6 3 1 0 81 9 432
2014 Supervisor 49 42 7 1 1 0 0 91 2 155
2014 Non-supervisor 41 41 11 4 2 1 0 83 7 434
2011 Supervisor 59 34 4 3 0 0 0 94 3 197
2011 Non-supervisor 48 38 9 3 2 0 0 87 5 527
2008 Supervisor 57 33 6 2 2 0 0 90 4 186
2008 Non-supervisor 47 39 7 4 3 1 0 87 7 590

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 30 46 13 8 2 1 0 77 10 151
2018 Non-supervisor 33 40 13 8 2 2 0 76 11 407
2017 Supervisor 29 48 11 10 2 0 0 77 12 158
2017 Non-supervisor 26 42 17 9 4 3 0 70 13 433
2014 Supervisor 30 39 18 9 3 1 0 69 12 155
2014 Non-supervisor 26 41 15 11 5 2 0 69 16 434
2011 Supervisor 38 44 11 5 2 0 0 82 6 198
2011 Non-supervisor 37 42 12 6 2 2 0 81 8 526

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 9 31 39 15 5 1 1 20 41 151
2018 Non-supervisor 9 19 35 20 13 1 2 34 29 408
2017 Supervisor 6 29 44 17 3 0 1 20 36 159
2017 Non-supervisor 10 21 35 15 13 2 4 30 33 430
2014 Supervisor 7 28 41 18 5 1 0 23 36 154
2014 Non-supervisor 10 22 38 20 6 2 2 26 34 434
2011 Supervisor 11 27 39 17 5 0 0 22 39 196
2011 Non-supervisor 8 20 36 23 9 0 4 33 30 529
2008 Supervisor 13 36 38 11 2 0 0 13 49 185
2008 Non-supervisor 12 28 33 18 7 0 1 26 40 592

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 12 21 32 28 6 1 1 34 33 153
2018 Non-supervisor 8 17 26 24 19 2 3 45 27 407
2017 Supervisor 7 22 45 18 8 0 1 26 29 157
2017 Non-supervisor 11 18 27 16 18 4 6 38 32 428
2014 Supervisor 8 17 31 32 11 1 1 44 25 154
2014 Non-supervisor 9 16 32 25 12 2 4 39 27 434
2011 Supervisor 5 21 33 30 9 0 1 40 27 196
2011 Non-supervisor 6 13 28 28 17 2 5 49 21 529
2008 Supervisor 14 32 30 15 9 1 0 24 46 186
2008 Non-supervisor 10 21 28 23 12 3 2 38 33 591

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 10 35 35 14 4 1 0 19 46 153
2018 Non-supervisor 17 22 30 14 13 2 3 27 41 409
2017 Supervisor 14 27 33 19 8 1 0 27 41 157
2017 Non-supervisor 16 21 29 12 12 3 6 27 42 430
2014 Supervisor 20 30 33 10 5 1 1 15 51 155
2014 Non-supervisor 19 26 30 12 6 2 5 19 48 434
2011 Supervisor 14 27 30 23 5 0 0 28 41 197
2011 Non-supervisor 13 19 28 23 9 2 6 35 35 527
2008 Supervisor 18 29 32 16 3 1 2 20 47 186
2008 Non-supervisor 13 24 27 20 9 2 5 31 40 590

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 6 24 42 23 4 1 0 27 31 153
2018 Non-supervisor 4 13 29 32 18 1 2 52 18 408
2017 Supervisor 8 26 38 23 4 0 1 27 34 158
2017 Non-supervisor 6 14 31 23 20 2 5 46 21 428
2014 Supervisor 6 21 44 23 6 1 0 29 28 154
2014 Non-supervisor 6 15 36 27 11 2 4 40 21 432
2011 Supervisor 10 24 42 19 4 0 1 24 34 197
2011 Non-supervisor 7 16 30 29 13 1 4 44 24 529
2008 Supervisor 16 30 39 13 0 0 1 13 47 186
2008 Non-supervisor 6 17 35 25 14 1 3 40 23 593

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 17 30 25 22 5 1 1 27 47 152
2018 Non-supervisor 10 18 26 24 16 2 3 42 30 409
2017 Supervisor 17 28 34 16 4 0 1 20 46 157
2017 Non-supervisor 12 15 28 20 18 2 6 41 29 428
2014 Supervisor 23 31 26 13 5 1 1 18 55 154
2014 Non-supervisor 17 23 32 16 8 1 5 24 41 433
2011 Supervisor 24 30 28 13 4 0 1 18 54 196
2011 Non-supervisor 11 21 31 19 11 1 6 32 35 526
2008 Supervisor 26 32 30 9 3 0 1 12 58 186
2008 Non-supervisor 13 19 32 17 13 1 5 33 33 591

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 21 22 30 20 4 1 2 25 44 152
2018 Non-supervisor 17 23 22 16 15 4 2 34 43 406
2017 Supervisor 16 28 29 19 6 0 2 25 45 159
2017 Non-supervisor 15 23 25 15 12 5 5 30 43 429
2014 Supervisor 5 18 34 28 10 1 3 40 24 154
2014 Non-supervisor 9 17 28 25 13 2 6 41 28 433
2011 Supervisor 10 19 32 29 8 0 2 38 29 197
2011 Non-supervisor 7 17 28 22 17 1 7 43 26 529
2008 Supervisor 18 34 34 12 2 0 1 14 52 185
2008 Non-supervisor 14 26 28 15 10 2 4 27 43 591

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 12 33 37 14 3 1 0 18 45 153
2018 Non-supervisor 11 17 35 17 13 4 2 32 30 407
2017 Supervisor 11 22 46 16 5 0 1 21 32 158
2017 Non-supervisor 14 18 32 16 11 5 5 30 35 430
2014 Supervisor 14 25 42 12 4 1 2 17 40 154
2014 Non-supervisor 13 19 35 20 7 3 3 28 35 432

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 58 32 3 5 1 0 0 91 6 153
2018 Non-supervisor 48 29 8 9 5 2 0 78 14 408
2017 Supervisor 59 30 6 5 1 0 0 88 6 159
2017 Non-supervisor 43 32 9 9 6 1 0 76 15 433
2014 Supervisor 58 25 9 6 2 0 0 83 8 155
2014 Non-supervisor 42 31 10 10 7 1 0 73 16 434

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 49 40 5 3 2 0 0 89 5 153
2018 Non-supervisor 53 35 4 6 2 0 0 89 8 408
2017 Supervisor 47 43 6 4 0 0 0 90 4 159
2017 Non-supervisor 43 40 8 7 2 0 0 83 9 433
2014 Supervisor 45 41 6 4 2 1 0 87 7 155
2014 Non-supervisor 41 41 10 5 3 0 0 82 8 434

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 49 40 4 5 2 0 0 89 7 153
2018 Non-supervisor 43 36 10 5 3 2 1 81 8 408

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 54 39 6 2 0 0 0 92 2 152
2018 Non-supervisor 47 34 12 2 2 3 0 83 5 407
2017 Supervisor 53 38 7 0 2 0 0 91 2 159
2017 Non-supervisor 40 36 12 4 4 4 1 80 8 433
2014 Supervisor 47 37 10 1 1 3 0 87 3 155
2014 Non-supervisor 40 35 11 4 3 7 0 81 7 432

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 51 40 5 3 1 1 0 91 4 153
2018 Non-supervisor 46 37 8 5 2 1 0 85 7 406
2017 Supervisor 52 38 6 3 0 1 0 91 3 158
2017 Non-supervisor 40 42 10 3 2 3 0 85 5 432
2014 Supervisor 47 39 8 3 2 1 0 87 5 155
2014 Non-supervisor 40 35 12 7 2 4 0 78 9 432
2011 Supervisor 43 36 13 5 3 1 0 80 7 196
2011 Non-supervisor 38 37 13 5 3 4 0 77 9 525

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 52 37 6 3 2 0 0 89 4 152
2018 Non-supervisor 55 31 7 4 2 0 0 86 6 407
2017 Supervisor 53 37 6 2 2 0 0 90 4 157
2017 Non-supervisor 45 39 9 4 2 1 0 85 6 433
2014 Supervisor 52 34 8 4 1 1 0 87 5 155
2014 Non-supervisor 46 37 11 3 3 0 0 82 7 431
2011 Supervisor 45 39 9 5 2 0 0 84 7 196
2011 Non-supervisor 46 36 10 5 3 0 0 83 8 524
2008 Supervisor 38 42 9 7 2 1 1 81 10 185
2008 Non-supervisor 39 41 10 7 3 0 0 81 9 594

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 29 41 12 10 3 2 3 73 14 153
2018 Non-supervisor 23 30 16 11 5 8 6 62 19 408
2017 Supervisor 36 36 13 7 4 3 1 75 11 159
2017 Non-supervisor 25 29 16 9 8 6 6 62 20 429
2014 Supervisor 30 42 14 9 3 1 2 74 12 155
2014 Non-supervisor 26 26 19 10 9 6 4 58 21 434

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 34 40 13 8 3 1 1 76 11 150
2018 Non-supervisor 28 35 14 13 5 3 2 66 19 409
2017 Supervisor 46 34 12 6 2 0 0 81 7 157
2017 Non-supervisor 32 35 14 9 4 4 2 71 14 432
2014 Supervisor 40 40 8 8 4 0 0 80 12 155
2014 Non-supervisor 29 39 10 10 5 5 2 74 15 432
2011 Supervisor 42 37 10 8 3 2 0 80 11 196
2011 Non-supervisor 38 33 12 9 4 4 0 74 13 526
2008 Supervisor 51 32 5 9 2 1 0 84 11 186
2008 Non-supervisor 39 35 8 8 5 5 1 78 14 591

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 39 39 15 7 0 0 0 78 7 150
2018 Non-supervisor 34 39 16 5 3 2 1 75 8 409

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 19 25 20 13 11 4 7 50 27 149
2018 Non-supervisor 19 21 18 13 10 16 3 49 29 410
2017 Supervisor 22 24 21 12 10 6 6 52 24 157
2017 Non-supervisor 13 22 20 14 14 12 6 42 33 433
2014 Supervisor 22 19 18 16 8 10 6 50 29 155
2014 Non-supervisor 13 18 20 13 15 14 6 39 36 432
2011 Supervisor 16 23 18 16 10 11 6 47 31 197
2011 Non-supervisor 14 18 17 13 13 19 6 43 34 528

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 14 86 153
2018 Non-supervisor 14 86 410

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Supervisor 36 22
2018 Non-supervisor 55 59

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Supervisor 35 22
2018 Non-supervisor 54 59

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Supervisor 33 22
2018 Non-supervisor 0 59

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Supervisor 0 22
2018 Non-supervisor 0 59

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Supervisor 31 22
2018 Non-supervisor 41 60

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Supervisor 45 22
2018 Non-supervisor 52 60

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Supervisor 55 22
2018 Non-supervisor 34 60

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Supervisor 36 22
2018 Non-supervisor 31 60

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Supervisor 49 22
2018 Non-supervisor 60 60

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Supervisor 36 22
2018 Non-supervisor 19 60

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Supervisor 0 22
2018 Non-supervisor 0 60

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Supervisor 31 22
2018 Non-supervisor 39 60

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Supervisor 22 22
2018 Non-supervisor 18 60

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 63 22
2018 Non-supervisor 52 60

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 31 22
2018 Non-supervisor 31 60

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Supervisor 21 22
2018 Non-supervisor 8 60

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 0 21
2018 Non-supervisor 14 56

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 0 21
2018 Non-supervisor 12 56

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 25 21
2018 Non-supervisor 17 56

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Supervisor 33 21
2018 Non-supervisor 25 56

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Supervisor 38 21
2018 Non-supervisor 31 56

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Supervisor 51 21
2018 Non-supervisor 44 56

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 20 24 20 7 4 23 2 59 14 151
2018 Non-supervisor 14 14 17 6 5 37 6 49 20 406
2017 Supervisor 17 24 15 7 3 28 5 62 15 159
2017 Non-supervisor 13 17 14 6 6 35 8 54 21 432
2014 Supervisor 24 18 17 8 5 25 4 58 18 155
2014 Non-supervisor 13 12 19 5 4 35 12 48 17 431

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 37 37 13 6 2 5 0 79 8 151
2018 Non-supervisor 33 28 14 6 3 14 1 73 10 407
2017 Supervisor 32 38 18 3 2 6 0 75 5 159
2017 Non-supervisor 27 30 15 7 3 15 2 70 12 432
2014 Supervisor 31 34 15 4 3 12 1 74 8 155
2014 Non-supervisor 22 28 19 6 3 20 3 64 12 431
2011 Supervisor 32 36 16 5 4 8 0 74 9 196
2011 Non-supervisor 33 34 14 6 2 11 0 75 10 528

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 3 97 153
2018 Non-supervisor 7 93 409

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 25 16 22 1 1 33 3 62 4 153
2018 Non-supervisor 15 13 20 2 3 41 6 52 11 407
2017 Supervisor 16 24 11 2 2 37 9 74 7 159
2017 Non-supervisor 14 14 17 3 3 40 9 55 12 432
2014 Supervisor 24 17 11 1 1 35 10 76 4 155
2014 Non-supervisor 12 12 16 2 2 45 11 53 10 431

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 38 36 13 1 1 10 0 83 3 153
2018 Non-supervisor 33 31 13 3 3 15 1 77 7 407
2017 Supervisor 36 43 11 1 1 8 0 86 2 158
2017 Non-supervisor 29 30 16 3 3 15 3 73 8 431
2014 Supervisor 34 34 13 1 2 15 1 81 4 154
2014 Non-supervisor 24 30 16 2 2 24 2 73 6 431
2011 Supervisor 38 37 11 2 0 11 0 84 3 197
2011 Non-supervisor 41 29 13 4 1 12 0 79 6 528
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 51 32 8 4 4 0 1 84 8 152
2018 Non-supervisor 55 25 8 6 4 1 1 82 11 409
2017 Supervisor 57 28 9 3 1 1 1 86 4 159
2017 Non-supervisor 55 25 9 6 3 2 0 82 9 432

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 32 47 13 4 2 1 0 81 6 150
2018 Non-supervisor 35 43 11 5 2 3 0 81 8 407
2017 Supervisor 22 54 16 5 2 1 0 77 7 159
2017 Non-supervisor 24 40 16 9 5 6 0 69 14 433

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 31 41 14 10 3 1 0 73 13 152
2018 Non-supervisor 29 40 13 12 3 2 0 71 16 407
2017 Supervisor 18 49 18 11 4 1 0 67 14 158
2017 Non-supervisor 19 41 16 14 7 3 0 61 22 433

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 12 27 26 17 17 0 1 39 35 153
2018 Non-supervisor 22 20 26 14 15 1 3 43 31 409
2017 Supervisor 12 30 23 17 16 0 2 42 34 158
2017 Non-supervisor 18 21 20 15 21 0 4 41 38 430

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 7 25 28 22 17 0 0 33 39 152
2018 Non-supervisor 24 30 24 14 7 0 1 55 21 410
2017 Supervisor 7 20 31 21 20 0 0 27 41 159
2017 Non-supervisor 22 28 26 14 7 0 2 52 22 432

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 15 29 26 19 11 0 0 44 30 153
2018 Non-supervisor 31 29 19 10 9 0 3 61 20 408
2017 Supervisor 10 26 39 14 10 0 1 37 24 157
2017 Non-supervisor 31 26 21 11 7 1 4 59 18 433

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 13 27 23 20 18 0 0 40 38 153
2018 Non-supervisor 28 20 23 15 11 1 3 49 27 409
2017 Supervisor 10 25 31 20 13 0 1 35 33 159
2017 Non-supervisor 27 21 22 14 11 0 4 51 26 430

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 33 27 16 11 11 0 3 62 22 153
2018 Non-supervisor 57 17 11 3 2 0 10 82 6 407
2017 Supervisor 26 32 19 7 10 0 6 62 19 159
2017 Non-supervisor 54 20 7 4 2 0 13 85 7 432

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 25 30 18 14 13 0 0 55 27 153
2018 Non-supervisor 40 26 16 7 8 1 2 68 16 408
2017 Supervisor 19 33 26 13 8 0 1 53 21 159
2017 Non-supervisor 34 27 22 9 6 0 3 63 15 429

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 14 43 24 13 6 0 1 57 19 152
2018 Non-supervisor 29 28 24 11 5 1 2 59 16 407
2017 Supervisor 24 32 28 10 5 0 1 57 15 159
2017 Non-supervisor 26 28 21 12 7 2 3 58 20 430

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 12 34 29 16 8 0 1 47 24 152
2018 Non-supervisor 27 31 21 12 6 1 3 60 18 406
2017 Supervisor 9 33 29 18 9 0 1 43 27 159
2017 Non-supervisor 26 28 23 12 7 1 3 56 20 430

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 20 36 24 14 5 0 0 56 20 152
2018 Non-supervisor 30 28 20 14 6 0 1 59 20 408
2017 Supervisor 16 42 24 11 6 0 1 58 17 159
2017 Non-supervisor 29 25 20 16 7 1 3 56 23 432

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 19 31 24 17 9 0 0 50 26 152
2018 Non-supervisor 39 28 17 11 5 0 2 67 16 408
2017 Supervisor 17 34 24 12 12 0 1 52 24 159
2017 Non-supervisor 36 30 18 9 3 0 3 69 12 430

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 58 20 12 5 3 0 2 79 8 152
2018 Non-supervisor 54 21 11 6 5 0 3 77 11 403
2017 Supervisor 58 20 10 7 4 0 1 79 12 159
2017 Non-supervisor 49 23 14 6 5 0 2 74 12 433

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 71 16 3 1 1 3 6 95 2 151
2018 Non-supervisor 71 12 4 2 4 1 7 89 6 404

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 72 12 5 4 4 1 3 87 8 152
2018 Non-supervisor 65 14 9 2 4 1 5 84 7 408
2017 Supervisor 72 16 5 2 3 0 2 89 5 159
2017 Non-supervisor 68 14 4 5 4 1 4 86 9 432

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 50 37 8 3 2 0 0 87 5 152
2018 Non-supervisor 60 21 9 4 3 0 3 83 7 408
2017 Supervisor 54 23 14 4 4 1 1 77 8 158
2017 Non-supervisor 54 28 7 5 3 0 4 84 8 431

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 56 21 9 6 6 0 2 78 12 152
2018 Non-supervisor 58 16 12 7 5 0 2 76 12 408
2017 Supervisor 61 21 9 3 4 0 2 83 7 159
2017 Non-supervisor 57 18 11 6 5 0 3 78 11 431

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 40 31 15 10 3 0 1 72 13 152
2018 Non-supervisor 58 4 3 0 1 0 33 93 2 407
2017 Supervisor 46 23 19 8 2 0 1 70 11 159
2017 Non-supervisor 53 6 2 1 0 0 38 96 1 432

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 70 22 4 3 0 0 1 93 3 152
2018 Non-supervisor 63 17 7 1 1 0 10 89 3 409
2017 Supervisor 70 17 7 1 1 0 4 90 3 159
2017 Non-supervisor 69 15 5 2 0 0 9 93 2 429

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 82 11 2 1 2 0 2 95 3 152
2018 Non-supervisor 71 13 6 2 2 1 6 89 4 408
2017 Supervisor 78 12 5 1 1 0 3 93 3 159
2017 Non-supervisor 67 12 6 4 3 1 7 86 7 432

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 50 31 14 2 2 0 0 82 4 151
2018 Non-supervisor 42 30 16 5 3 0 4 75 8 409
2017 Supervisor 51 27 16 4 3 0 1 78 7 158
2017 Non-supervisor 41 32 16 5 3 0 4 76 8 432

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 9 24 38 23 5 0 0 34 29 152
2018 Non-supervisor 19 37 32 8 4 0 0 56 12 409
2017 Supervisor 3 28 43 21 6 0 0 30 26 158
2017 Non-supervisor 12 33 38 13 3 0 1 46 16 433

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 13 26 35 19 7 0 0 26 38 150
2018 Non-supervisor 7 16 37 27 12 0 1 40 23 407
2017 Supervisor 8 25 46 20 1 0 0 21 33 158
2017 Non-supervisor 6 16 38 25 12 1 1 38 23 431
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 19 30 27 13 12 0 0 19 81 152
2018 Non-supervisor 26 19 24 13 13 3 2 28 72 409
2017 Supervisor 17 34 25 12 11 0 1 17 83 159
2017 Non-supervisor 26 22 20 12 13 5 1 28 72 432

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 19 123
2018 Non-supervisor 21 285
2017 Supervisor 16 130
2017 Non-supervisor 20 291

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 45 123
2018 Non-supervisor 41 285
2017 Supervisor 31 130
2017 Non-supervisor 44 291

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 25 123
2018 Non-supervisor 30 285
2017 Supervisor 20 130
2017 Non-supervisor 22 291

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 55 123
2018 Non-supervisor 27 285
2017 Supervisor 56 130
2017 Non-supervisor 36 291

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Supervisor 4 123
2018 Non-supervisor 8 285
2017 Supervisor 4 130
2017 Non-supervisor 7 291

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Supervisor 39 123
2018 Non-supervisor 34 285

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Supervisor 36 123
2018 Non-supervisor 41 285
2017 Supervisor 49 130
2017 Non-supervisor 45 291

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Supervisor 1 40 27 7 9 16 115
2018 Non-supervisor 3 42 23 9 8 15 274
2017 Supervisor 10 45 21 8 11 5 126
2017 Non-supervisor 5 50 18 8 7 12 286

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Supervisor 18 82 122
2018 Non-supervisor 25 75 283

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 35 17 15 14 14 0 4 55 29 151
2018 Non-supervisor 30 16 15 12 17 1 9 51 32 411

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 17 25 16 19 13 2 7 47 35 122
2018 Non-supervisor 13 24 18 20 17 1 7 40 41 284
2017 Supervisor 15 21 12 22 16 1 13 42 44 130
2017 Non-supervisor 11 24 16 18 18 2 11 40 42 296

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Supervisor 2 5 17 18 46 4 8 8 73 123
2018 Non-supervisor 2 10 17 21 42 1 7 13 69 284
2017 Supervisor 0 9 6 19 52 3 11 10 83 130
2017 Non-supervisor 2 7 13 16 49 2 11 11 75 293
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