2018 Public Service Employee Survey Results by Theme for Department of Justice by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 49 15 2 0 0 0 82 2 41
2018 Non-shift worker 33 45 10 7 3 0 0 79 11 2509
2017 Shift worker 25 59 9 5 3 0 0 83 8 91
2017 Non-shift worker 34 45 9 7 4 0 0 79 11 3061
2014 Shift worker 30 41 15 12 2 0 0 71 14 75
2014 Non-shift worker 28 47 11 9 5 0 0 76 13 2987
2011 Shift worker 41 38 12 6 3 0 0 79 9 150
2011 Non-shift worker 35 43 10 8 4 0 0 78 12 3399
2008 Shift worker 32 49 10 6 2 0 0 81 8 100
2008 Non-shift worker 37 43 10 7 3 0 0 80 10 3132

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 36 16 7 7 0 0 70 14 43
2018 Non-shift worker 28 38 12 12 9 0 0 66 21 2528
2017 Shift worker 25 39 18 9 9 0 0 64 18 91
2017 Non-shift worker 27 38 12 12 10 0 0 65 22 3056

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 51 39 7 2 0 0 0 91 2 42
2018 Non-shift worker 49 38 8 3 2 0 0 87 5 2508
2017 Shift worker 45 40 10 1 4 0 0 85 5 91
2017 Non-shift worker 52 36 7 3 1 0 0 88 5 3053
2014 Shift worker 45 38 17 0 0 0 0 83 0 75
2014 Non-shift worker 57 32 7 2 1 0 0 89 3 2990
2011 Shift worker 57 33 9 1 1 0 0 90 2 151
2011 Non-shift worker 58 32 7 2 1 0 0 90 4 3404

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 43 7 7 2 0 0 84 9 43
2018 Non-shift worker 38 41 12 6 3 0 0 79 9 2527
2017 Shift worker 40 43 11 5 0 0 0 84 5 91
2017 Non-shift worker 39 41 10 7 3 0 0 80 10 3046
2014 Shift worker 33 47 12 5 3 0 0 80 8 75
2014 Non-shift worker 36 42 11 7 3 0 0 78 10 2986
2011 Shift worker 46 37 9 6 1 0 0 83 7 150
2011 Non-shift worker 41 41 9 6 3 0 0 83 9 3403
2008 Shift worker 36 47 10 3 3 0 0 83 6 99
2008 Non-shift worker 42 42 7 6 2 0 0 84 8 3145

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 51 19 18 7 5 0 0 70 12 42
2018 Non-shift worker 31 34 18 10 7 0 0 65 17 2527
2017 Shift worker 35 34 11 13 5 1 0 71 19 91
2017 Non-shift worker 31 33 18 11 7 1 0 65 17 3058
2014 Shift worker 27 34 23 9 3 3 0 64 13 75
2014 Non-shift worker 22 37 19 14 8 1 0 59 22 2988
2011 Shift worker 41 43 8 5 3 1 0 84 8 147
2011 Non-shift worker 32 36 16 10 6 1 0 69 16 3396

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 23 7 17 0 0 0 76 17 41
2018 Non-shift worker 30 36 16 11 6 0 0 66 17 2519
2017 Shift worker 36 33 17 11 3 0 0 69 14 91
2017 Non-shift worker 30 37 15 12 6 0 0 67 18 3059
2014 Shift worker 29 33 22 11 3 3 0 64 14 75
2014 Non-shift worker 21 38 18 14 8 0 0 60 22 2988
2011 Shift worker 40 42 10 8 1 0 0 81 8 146
2011 Non-shift worker 31 37 13 11 6 0 0 69 17 3398
2008 Shift worker 38 42 9 6 5 0 0 80 11 100
2008 Non-shift worker 32 40 13 10 5 0 0 72 15 3147

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 22 14 15 7 0 2 63 22 42
2018 Non-shift worker 29 26 19 13 8 3 1 58 22 2530
2017 Shift worker 30 25 18 16 7 2 1 57 24 91
2017 Non-shift worker 28 25 18 12 9 6 1 57 23 3057
2014 Shift worker 15 31 23 12 10 8 1 50 24 75
2014 Non-shift worker 25 26 18 13 10 6 1 55 25 2990
2011 Shift worker 35 25 20 5 9 5 0 64 15 149
2011 Non-shift worker 32 25 17 11 8 5 1 61 21 3396
2008 Shift worker 27 34 12 9 11 5 2 66 22 100
2008 Non-shift worker 32 29 15 12 7 5 1 64 20 3146
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 25 8 12 2 2 0 77 14 43
2018 Non-shift worker 45 29 12 6 5 2 1 76 11 2525
2017 Shift worker 30 41 12 9 4 4 0 74 13 91
2017 Non-shift worker 46 29 12 6 4 2 1 77 11 3063
2014 Shift worker 43 27 21 1 4 2 1 73 6 75
2014 Non-shift worker 45 28 12 7 5 2 1 75 12 2988
2011 Shift worker 44 34 12 6 2 1 0 80 8 149
2011 Non-shift worker 44 30 11 7 5 2 1 77 12 3401
2008 Shift worker 42 32 12 6 1 6 1 79 7 100
2008 Non-shift worker 42 29 12 8 5 4 1 74 13 3147

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 21 16 2 5 0 0 77 7 43
2018 Non-shift worker 39 33 11 9 6 1 1 74 15 2518
2017 Shift worker 34 40 8 13 6 0 0 74 19 90
2017 Non-shift worker 41 33 11 9 5 1 0 74 14 3062
2014 Shift worker 35 35 10 12 4 2 1 73 17 75
2014 Non-shift worker 40 33 11 10 5 1 0 74 15 2987
2011 Shift worker 46 27 14 8 3 2 0 75 12 149
2011 Non-shift worker 38 34 11 10 6 1 0 73 17 3394
2008 Shift worker 35 40 13 6 4 1 1 77 10 100
2008 Non-shift worker 36 34 10 11 7 1 1 71 18 3147

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 57 17 12 7 7 0 0 74 14 43
2018 Non-shift worker 45 29 11 9 6 0 0 74 15 2528
2017 Shift worker 41 32 11 7 8 1 0 74 15 91
2017 Non-shift worker 49 28 11 7 5 0 0 77 12 3048
2014 Shift worker 39 28 16 12 4 1 0 68 16 75
2014 Non-shift worker 47 29 10 8 5 0 0 77 13 2986

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 33 12 7 2 0 2 78 9 43
2018 Non-shift worker 30 30 16 8 6 9 0 66 15 2539
2017 Shift worker 34 30 15 7 6 7 0 70 14 91
2017 Non-shift worker 29 31 16 8 6 10 0 67 15 3059
2014 Shift worker 19 41 20 7 3 10 0 67 11 75
2014 Non-shift worker 26 33 17 9 5 10 0 65 16 2988
2011 Shift worker 39 34 11 3 2 11 1 83 5 150
2011 Non-shift worker 32 30 17 8 6 8 0 68 14 3400

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 29 14 7 7 0 0 72 14 43
2018 Non-shift worker 24 32 18 13 10 3 0 58 24 2533
2017 Shift worker 34 27 14 9 13 5 0 64 22 91
2017 Non-shift worker 24 32 17 14 10 3 0 57 25 3063
2014 Shift worker 15 37 23 14 8 3 0 53 23 74
2014 Non-shift worker 19 32 19 17 11 2 0 52 28 2990
2011 Shift worker 26 40 18 8 3 4 1 69 12 150
2011 Non-shift worker 23 33 18 13 11 3 0 58 24 3395
2008 Shift worker 28 37 18 8 6 4 0 67 15 99
2008 Non-shift worker 23 33 19 14 9 3 0 57 24 3143

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 26 11 14 7 4 0 67 22 43
2018 Non-shift worker 15 30 21 17 10 7 0 48 29 2528
2017 Shift worker 29 23 12 13 12 11 0 58 28 91
2017 Non-shift worker 15 29 20 17 11 7 0 48 30 3057
2014 Shift worker 9 36 23 18 7 7 0 48 27 74
2014 Non-shift worker 12 27 22 20 12 6 0 42 35 2985
2011 Shift worker 16 38 19 10 3 13 0 63 15 150
2011 Non-shift worker 13 32 19 18 9 9 0 50 29 3396
2008 Shift worker 17 32 19 16 4 12 0 56 22 100
2008 Non-shift worker 13 31 20 17 9 10 0 49 29 3145

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 29 21 4 7 4 0 67 12 43
2018 Non-shift worker 14 32 19 20 12 3 0 47 32 2534
2017 Shift worker 25 23 16 8 14 13 0 56 25 91
2017 Non-shift worker 16 30 19 20 12 4 0 47 33 3052
2014 Shift worker 15 34 15 23 7 4 1 52 32 75
2014 Non-shift worker 12 28 19 22 15 3 0 41 38 2988
2011 Shift worker 26 29 24 10 3 9 0 60 14 150
2011 Non-shift worker 15 35 16 18 11 4 0 52 30 3389
2008 Shift worker 22 38 28 5 3 4 0 63 8 100
2008 Non-shift worker 17 39 15 18 8 4 0 58 27 3145
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 32 11 12 9 0 0 67 22 42
2018 Non-shift worker 25 34 14 16 11 0 0 60 26 2532
2017 Shift worker 26 36 15 14 8 0 0 62 23 91
2017 Non-shift worker 24 37 13 14 11 0 0 61 26 3059
2014 Shift worker 13 41 17 18 10 0 0 54 28 75
2014 Non-shift worker 20 36 15 16 12 0 0 57 28 2985
2011 Shift worker 28 40 22 8 3 0 0 67 11 151
2011 Non-shift worker 26 38 13 13 9 0 0 64 23 3401

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 58 9 0 0 0 0 91 0 42
2018 Non-shift worker 30 43 14 10 4 0 0 73 13 2533
2017 Shift worker 26 44 15 10 5 0 0 70 16 91
2017 Non-shift worker 28 45 12 10 4 0 0 74 14 3062

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 21 14 21 9 18 2 44 38 42
2018 Non-shift worker 8 19 18 19 15 17 2 34 43 2519
2017 Shift worker 14 14 16 16 16 20 4 37 42 90
2017 Non-shift worker 9 18 16 21 14 21 2 35 44 3061
2014 Shift worker 6 18 24 22 11 15 4 29 41 75
2014 Non-shift worker 9 19 17 21 14 19 2 35 44 2989

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 18 19 9 2 2 0 69 12 43
2018 Non-shift worker 34 36 13 11 6 1 0 70 17 2528
2017 Shift worker 27 41 13 14 6 0 0 68 20 91
2017 Non-shift worker 35 37 12 9 6 1 0 73 15 3059
2014 Shift worker 32 35 19 7 4 1 3 69 11 75
2014 Non-shift worker 35 37 12 10 6 0 0 73 16 2991
2011 Shift worker 38 33 18 6 4 0 0 72 10 150
2011 Non-shift worker 34 37 11 10 7 1 0 72 17 3401
2008 Shift worker 35 41 11 10 2 0 1 77 12 100
2008 Non-shift worker 31 36 13 11 7 1 1 68 19 3147

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 26 37 13 11 4 4 7 70 16 521
2014 Non-shift worker 25 36 15 11 5 3 5 66 18 535

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 51 5 7 0 0 0 88 7 42
2018 Non-shift worker 28 48 9 11 4 0 0 76 16 2536
2017 Shift worker 28 48 11 7 6 0 0 76 13 91
2017 Non-shift worker 30 43 10 12 4 0 0 73 17 3067
2014 Shift worker 26 40 20 11 2 0 1 67 13 75
2014 Non-shift worker 27 42 11 13 7 0 0 69 20 2988
2011 Shift worker 37 44 12 3 3 0 0 82 6 151
2011 Non-shift worker 34 40 10 10 4 0 1 75 15 3400
2008 Shift worker 32 49 10 5 4 0 0 82 9 100
2008 Non-shift worker 28 44 11 11 5 0 1 73 16 3145

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 47 14 5 3 0 0 79 7 42
2018 Non-shift worker 41 43 8 6 2 0 0 84 8 2528
2017 Shift worker 34 51 6 6 3 0 0 85 9 91
2017 Non-shift worker 43 40 8 6 3 0 0 83 9 3063
2014 Shift worker 31 49 13 4 3 0 0 80 7 75
2014 Non-shift worker 39 41 10 7 3 0 0 80 10 2988
2011 Shift worker 44 35 8 9 4 0 0 79 13 150
2011 Non-shift worker 45 37 8 7 3 0 0 82 10 3394
2008 Shift worker 26 48 10 7 5 1 1 76 13 100
2008 Non-shift worker 41 41 9 6 3 0 0 83 8 3149

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 43 5 7 2 0 0 86 10 42
2018 Non-shift worker 47 41 5 5 2 0 0 88 7 2518
2017 Shift worker 35 51 5 4 5 0 0 86 9 91
2017 Non-shift worker 51 36 5 5 3 0 0 87 8 3061
2014 Shift worker 39 41 12 5 3 0 0 80 8 75
2014 Non-shift worker 46 39 6 5 3 0 0 85 8 2989
2011 Shift worker 37 38 13 9 3 0 0 75 12 151
2011 Non-shift worker 50 37 5 5 3 0 0 87 8 3399
2008 Shift worker 41 44 4 6 6 0 0 85 12 100
2008 Non-shift worker 48 40 5 4 2 0 0 88 7 3149

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 36 29 2 2 0 2 66 4 43
2018 Non-shift worker 18 31 17 18 14 2 0 50 33 2521
2017 Shift worker 28 39 15 7 5 5 0 71 13 90
2017 Non-shift worker 22 33 15 16 12 2 0 57 28 3050
2014 Shift worker 20 34 21 17 6 1 1 55 23 75
2014 Non-shift worker 17 32 15 18 16 2 0 50 34 2986
2011 Shift worker 31 43 14 7 3 2 0 76 9 151
2011 Non-shift worker 26 35 13 13 12 1 0 61 26 3402
2008 Shift worker 25 40 20 7 4 4 0 68 11 100
2008 Non-shift worker 21 35 16 16 10 1 0 57 27 3140

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 19 19 15 20 0 0 45 36 43
2018 Non-shift worker 14 24 14 20 24 2 1 40 45 2529
2017 Shift worker 14 26 16 14 18 8 5 46 36 91
2017 Non-shift worker 15 22 12 19 28 3 1 38 49 3063
2014 Shift worker 10 22 8 22 26 6 7 36 55 75
2014 Non-shift worker 9 17 11 22 37 2 1 27 61 2990
2011 Shift worker 18 22 13 23 15 5 3 44 41 151
2011 Non-shift worker 11 20 12 22 32 2 1 32 56 3399
2008 Shift worker 24 22 22 18 10 3 1 48 30 100
2008 Non-shift worker 13 30 13 20 22 2 1 44 43 3132

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 43 22 5 7 0 0 66 11 43
2018 Non-shift worker 24 38 15 15 8 0 0 62 23 2519
2017 Shift worker 26 38 10 19 6 0 2 65 25 90
2017 Non-shift worker 25 40 13 14 8 1 0 65 22 3050
2014 Shift worker 13 38 18 18 11 0 1 53 30 75
2014 Non-shift worker 16 39 13 18 12 0 0 56 30 2989
2011 Shift worker 27 40 21 8 3 1 0 68 11 149
2011 Non-shift worker 29 41 12 11 7 0 0 70 18 3398

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 36 20 9 7 0 2 63 16 43
2018 Non-shift worker 30 37 15 11 7 0 0 68 18 2514
2017 Shift worker 30 29 18 15 7 0 1 60 23 91
2017 Non-shift worker 30 37 16 11 6 0 0 67 17 3048
2014 Shift worker 15 47 16 12 8 0 1 63 21 75
2014 Non-shift worker 23 37 16 14 9 0 0 61 23 2989

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 35 25 5 2 0 0 68 7 42
2018 Non-shift worker 27 38 14 13 8 0 0 65 21 2522
2017 Shift worker 23 40 21 10 5 2 0 64 15 91
2017 Non-shift worker 29 38 14 12 7 0 0 68 19 3051
2014 Shift worker 17 42 26 8 5 0 1 60 14 75
2014 Non-shift worker 24 39 15 14 8 0 0 63 22 2988
2011 Shift worker 38 42 16 4 0 1 0 79 5 151
2011 Non-shift worker 35 41 10 9 4 0 1 77 13 3397

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 34 29 7 7 0 0 58 14 43
2018 Non-shift worker 16 34 25 13 7 4 0 53 21 2529
2017 Shift worker 14 34 21 12 11 8 0 52 25 91
2017 Non-shift worker 17 34 23 13 7 6 0 54 22 3056

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 39 7 0 5 0 0 88 5 42
2018 Non-shift worker 37 37 10 11 6 0 0 74 16 2529
2017 Shift worker 31 49 8 4 5 2 1 82 10 91
2017 Non-shift worker 38 34 10 10 7 0 0 73 17 3061
2014 Shift worker 26 42 15 9 3 1 4 72 12 75
2014 Non-shift worker 33 37 11 12 7 0 0 70 19 2989
2011 Shift worker 48 30 14 7 1 0 1 79 7 150
2011 Non-shift worker 39 37 9 8 5 1 1 78 13 3404

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 35 9 9 2 0 0 80 11 43
2018 Non-shift worker 25 32 21 13 9 0 0 57 21 2535
2017 Shift worker 38 50 7 5 0 0 0 88 5 91
2017 Non-shift worker 25 36 20 11 7 0 1 62 18 3065
2014 Shift worker 35 34 24 7 0 0 0 68 7 75
2014 Non-shift worker 24 36 22 10 8 0 0 60 18 2988
2011 Shift worker 37 37 17 9 0 0 0 74 9 151
2011 Non-shift worker 28 35 21 9 6 0 0 63 16 3396
2008 Shift worker 28 43 21 4 3 0 0 72 7 100
2008 Non-shift worker 20 32 25 14 9 0 0 52 23 3147

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 19 33 48 43
2018 Non-shift worker 23 39 38 2532
2017 Shift worker 23 43 34 90
2017 Non-shift worker 24 39 37 3062
2014 Shift worker 21 38 41 75
2014 Non-shift worker 22 40 38 2990
2011 Shift worker 23 48 29 151
2011 Non-shift worker 23 42 36 3405

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Shift worker 5 14 30 12 34 5 20
2017 Non-shift worker 16 26 36 12 6 5 731
2014 Shift worker 0 36 21 14 9999 28 17
2014 Non-shift worker 13 30 32 14 9999 11 689
2011 Shift worker 6 47 28 12 9999 7 36
2011 Non-shift worker 13 29 35 15 9999 8 781
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 56 2 7 5 0 0 86 11 43
2018 Non-shift worker 40 42 10 6 2 0 0 82 8 2532
2017 Shift worker 40 40 10 2 8 0 0 80 10 90
2017 Non-shift worker 37 41 11 6 3 1 0 79 10 3059
2014 Shift worker 25 46 20 6 3 0 0 71 8 75
2014 Non-shift worker 32 41 14 8 4 1 0 74 12 2986
2011 Shift worker 39 43 12 3 3 1 0 82 6 149
2011 Non-shift worker 37 42 11 7 3 1 0 79 10 3395
2008 Shift worker 30 50 13 5 1 1 0 81 6 100
2008 Non-shift worker 42 40 9 5 2 1 0 83 8 3144

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 41 21 6 2 0 0 71 8 42
2018 Non-shift worker 21 43 20 11 3 1 0 65 15 2524
2017 Shift worker 26 40 19 9 4 2 0 67 14 90
2017 Non-shift worker 22 41 18 12 5 1 0 65 17 3052
2014 Shift worker 15 46 22 10 6 1 0 62 16 75
2014 Non-shift worker 16 39 21 14 7 3 0 56 22 2989
2011 Shift worker 28 41 17 10 1 4 0 72 11 149
2011 Non-shift worker 23 40 18 12 5 3 0 64 17 3398

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 19 25 26 13 3 0 40 34 43
2018 Non-shift worker 7 22 41 20 8 1 1 29 30 2532
2017 Shift worker 9 27 33 20 8 0 4 29 37 88
2017 Non-shift worker 8 22 39 19 8 2 3 28 31 3049
2014 Shift worker 1 36 32 18 4 1 7 24 41 75
2014 Non-shift worker 9 25 38 18 6 1 2 26 35 2983
2011 Shift worker 4 22 33 22 15 2 3 38 27 149
2011 Non-shift worker 7 21 36 22 10 1 3 33 29 3395
2008 Shift worker 6 28 27 28 7 1 3 36 36 100
2008 Non-shift worker 7 23 37 21 8 1 2 30 31 3145

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 18 23 19 32 1 0 52 25 43
2018 Non-shift worker 7 15 29 29 15 2 1 46 23 2524
2017 Shift worker 10 21 19 16 22 8 4 43 35 88
2017 Non-shift worker 7 15 28 27 16 4 4 46 24 3044
2014 Shift worker 6 28 24 19 12 6 6 34 38 75
2014 Non-shift worker 9 18 31 25 12 2 3 39 28 2981
2011 Shift worker 3 14 17 30 23 7 5 61 20 150
2011 Non-shift worker 6 11 24 31 20 3 5 56 18 3391
2008 Shift worker 5 10 26 25 20 7 6 52 18 100
2008 Non-shift worker 5 13 27 31 17 3 3 51 20 3141

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 20 23 21 15 0 8 38 36 43
2018 Non-shift worker 14 24 34 16 9 2 2 26 39 2526
2017 Shift worker 19 19 27 13 10 7 3 26 43 89
2017 Non-shift worker 16 22 32 17 8 2 3 27 39 3049
2014 Shift worker 23 32 25 7 6 4 4 14 59 75
2014 Non-shift worker 20 25 30 15 6 1 3 22 46 2984
2011 Shift worker 9 26 32 14 11 2 6 26 38 149
2011 Non-shift worker 14 20 32 19 10 2 4 31 36 3394
2008 Shift worker 14 20 32 13 12 1 7 28 37 100
2008 Non-shift worker 11 23 33 20 8 2 3 30 35 3139

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 9 20 28 29 0 4 60 19 42
2018 Non-shift worker 9 20 39 21 9 0 1 30 30 2512
2017 Shift worker 8 9 36 20 20 1 6 43 18 88
2017 Non-shift worker 9 21 37 22 9 1 2 31 31 3041
2014 Shift worker 5 25 38 19 10 1 1 30 31 75
2014 Non-shift worker 10 21 39 21 7 0 2 28 32 2964
2011 Shift worker 6 15 29 28 15 2 5 46 23 150
2011 Non-shift worker 7 17 38 25 11 1 2 37 24 3379
2008 Shift worker 7 20 32 20 16 0 5 37 29 98
2008 Non-shift worker 7 19 41 23 9 0 2 32 26 3136

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 18 18 14 27 3 5 45 35 43
2018 Non-shift worker 19 27 28 16 8 1 1 25 47 2529
2017 Shift worker 14 13 31 23 15 2 3 39 28 89
2017 Non-shift worker 18 27 27 15 9 1 3 25 47 3040
2014 Shift worker 22 30 18 18 5 5 1 25 56 75
2014 Non-shift worker 24 30 27 12 5 1 2 18 55 2981
2011 Shift worker 8 19 24 26 16 1 7 46 29 151
2011 Non-shift worker 14 21 31 18 11 1 4 30 37 3392
2008 Shift worker 7 9 32 24 20 3 4 47 18 100
2008 Non-shift worker 11 22 31 20 10 1 3 32 36 3130

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 10 20 24 22 9 2 52 25 42
2018 Non-shift worker 13 20 31 20 11 3 2 33 35 2517
2017 Shift worker 7 22 20 22 16 9 3 44 34 88
2017 Non-shift worker 10 19 28 23 13 3 4 39 31 3051
2014 Shift worker 15 14 23 27 7 5 8 39 34 75
2014 Non-shift worker 9 16 32 25 12 2 4 39 27 2976
2011 Shift worker 7 17 24 21 18 5 8 45 28 149
2011 Non-shift worker 8 15 27 26 17 3 5 46 25 3387
2008 Shift worker 7 18 23 27 14 5 7 46 28 99
2008 Non-shift worker 10 22 31 21 12 2 3 34 34 3146

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 28 22 18 21 4 2 42 34 43
2018 Non-shift worker 15 24 34 16 7 3 2 24 40 2533
2017 Shift worker 11 22 29 12 16 7 4 31 36 87
2017 Non-shift worker 16 24 32 14 8 3 3 23 42 3049
2014 Shift worker 15 20 33 12 7 11 4 21 40 75
2014 Non-shift worker 20 25 32 13 5 2 3 19 47 2981

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 22 16 12 0 2 0 71 12 43
2018 Non-shift worker 33 33 11 13 9 1 0 67 22 2519
2017 Shift worker 34 31 11 13 6 4 0 68 20 90
2017 Non-shift worker 35 32 12 11 8 2 0 68 20 3063
2014 Shift worker 41 36 15 6 3 0 0 77 8 75
2014 Non-shift worker 38 31 10 11 8 2 0 70 19 2989

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 37 7 4 4 0 0 84 9 43
2018 Non-shift worker 41 39 9 8 3 0 0 80 11 2520
2017 Shift worker 41 37 10 10 1 0 0 79 11 90
2017 Non-shift worker 42 39 7 8 3 0 0 82 11 3055
2014 Shift worker 45 34 15 7 0 0 0 78 7 75
2014 Non-shift worker 41 41 8 7 3 0 0 82 10 2991

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 49 12 2 2 0 0 84 5 42
2018 Non-shift worker 38 43 11 6 2 1 0 82 8 2521

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 38 14 0 0 0 0 86 0 42
2018 Non-shift worker 38 37 14 4 3 4 0 78 8 2525
2017 Shift worker 29 47 10 4 2 7 0 82 7 91
2017 Non-shift worker 35 37 15 5 3 5 0 76 9 3058
2014 Shift worker 35 47 7 7 3 1 0 84 10 75
2014 Non-shift worker 37 37 14 4 3 5 0 78 7 2987

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 34 9 10 0 0 0 81 10 42
2018 Non-shift worker 33 41 14 6 4 2 0 76 10 2527
2017 Shift worker 33 42 12 8 1 4 0 78 10 91
2017 Non-shift worker 32 40 14 7 4 3 0 74 11 3053
2014 Shift worker 34 41 12 8 1 3 0 77 10 75
2014 Non-shift worker 36 38 14 7 3 3 0 75 10 2989
2011 Shift worker 35 44 13 3 2 3 1 82 5 150
2011 Non-shift worker 33 39 14 7 5 3 0 74 12 3401

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 20 12 5 2 0 0 81 7 42
2018 Non-shift worker 41 37 11 7 4 0 0 78 10 2527
2017 Shift worker 42 40 13 4 1 0 0 82 5 91
2017 Non-shift worker 40 38 10 7 4 0 0 78 11 3057
2014 Shift worker 39 42 12 4 3 0 0 81 7 75
2014 Non-shift worker 39 38 11 8 4 0 0 77 12 2986
2011 Shift worker 42 43 10 3 1 1 0 86 5 149
2011 Non-shift worker 41 37 10 7 5 0 0 78 12 3386
2008 Shift worker 40 45 10 3 3 0 0 84 6 99
2008 Non-shift worker 38 39 10 7 6 1 0 77 13 3142

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 35 25 5 7 6 6 58 13 43
2018 Non-shift worker 17 31 19 13 9 8 3 54 25 2526
2017 Shift worker 18 23 22 14 7 9 8 48 25 90
2017 Non-shift worker 22 28 17 12 9 7 4 57 24 3062
2014 Shift worker 17 28 18 12 7 9 9 55 23 75
2014 Non-shift worker 27 28 16 12 8 6 3 61 22 2990

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 31 11 17 2 0 0 70 19 42
2018 Non-shift worker 33 39 12 9 4 2 1 74 14 2527
2017 Shift worker 26 35 14 12 8 4 3 65 21 91
2017 Non-shift worker 37 36 11 8 4 3 1 77 12 3047
2014 Shift worker 28 48 13 7 1 3 0 78 8 75
2014 Non-shift worker 40 36 10 7 4 3 1 78 12 2990
2011 Shift worker 31 35 14 11 3 5 0 70 15 149
2011 Non-shift worker 38 34 10 8 5 4 1 75 14 3395
2008 Shift worker 23 33 11 11 7 9 5 66 21 100
2008 Non-shift worker 32 36 10 11 6 4 1 71 18 3146

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 33 21 7 0 0 0 72 7 43
2018 Non-shift worker 29 41 20 6 3 1 0 71 9 2519

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 27 20 9 9 6 0 59 19 43
2018 Non-shift worker 12 19 21 17 17 11 2 36 40 2524
2017 Shift worker 16 18 19 10 14 19 2 44 31 90
2017 Non-shift worker 13 17 18 16 18 13 4 37 42 3054
2014 Shift worker 10 19 22 15 14 15 6 36 36 75
2014 Non-shift worker 12 18 18 17 19 13 3 35 44 2987
2011 Shift worker 15 23 18 12 5 20 7 52 23 150
2011 Non-shift worker 12 18 18 17 15 16 4 38 41 3405

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 14 86 43
2018 Non-shift worker 14 86 2528

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 29 24 0 7 18 2 61 9 42
2018 Non-shift worker 10 13 23 8 7 32 6 38 24 2525
2017 Shift worker 12 12 20 3 7 35 11 43 20 91
2017 Non-shift worker 12 12 20 7 7 35 7 42 24 3066
2014 Shift worker 9 16 22 1 8 28 15 43 17 75
2014 Non-shift worker 11 13 19 8 6 36 7 43 24 2987

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 19 26 0 7 9 0 64 8 41
2018 Non-shift worker 23 31 20 8 6 12 1 61 15 2531
2017 Shift worker 24 25 16 3 5 23 3 66 12 91
2017 Non-shift worker 24 28 19 8 6 15 1 61 16 3055
2014 Shift worker 19 27 18 7 4 19 5 61 15 75
2014 Non-shift worker 22 27 20 7 4 19 1 61 14 2986
2011 Shift worker 29 39 14 1 2 16 0 81 3 148
2011 Non-shift worker 32 33 16 6 4 9 0 72 11 3389

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 20 20 0 0 25 2 72 0 43
2018 Non-shift worker 12 14 25 4 3 37 5 44 12 2530
2017 Shift worker 12 17 20 1 4 37 9 54 10 91
2017 Non-shift worker 13 13 20 3 3 41 7 48 13 3053
2014 Shift worker 7 17 19 6 0 43 8 50 11 75
2014 Non-shift worker 11 12 20 4 3 44 7 47 13 2988

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 16 27 0 0 13 2 68 0 43
2018 Non-shift worker 26 31 20 5 3 14 1 67 9 2529
2017 Shift worker 19 31 18 2 4 22 3 67 8 91
2017 Non-shift worker 28 29 18 4 3 17 2 69 9 3048
2014 Shift worker 17 30 20 4 0 27 1 66 6 75
2014 Non-shift worker 24 28 18 4 2 22 1 68 8 2986
2011 Shift worker 34 41 12 1 0 12 0 85 2 148
2011 Non-shift worker 38 34 12 3 2 11 0 81 6 3395
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 67 7 12 9 5 0 0 74 14 43
2018 Non-shift worker 52 27 10 5 5 1 0 80 11 2520
2017 Shift worker 49 25 6 14 5 1 0 75 19 91
2017 Non-shift worker 54 25 10 5 5 2 0 80 10 3058

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 33 26 6 5 3 0 63 11 43
2018 Non-shift worker 34 43 12 6 2 2 0 79 9 2533
2017 Shift worker 24 37 16 14 2 7 0 66 17 91
2017 Non-shift worker 35 42 12 6 3 2 0 78 10 3064

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 42 16 12 7 5 0 64 20 43
2018 Non-shift worker 21 36 16 16 10 1 0 58 26 2535
2017 Shift worker 19 30 23 15 10 2 1 50 26 91
2017 Non-shift worker 19 38 16 15 10 2 0 58 26 3063

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 19 31 13 12 2 2 42 26 43
2018 Non-shift worker 14 22 26 15 21 0 2 37 37 2535
2017 Shift worker 18 18 19 19 25 0 2 36 45 91
2017 Non-shift worker 14 24 23 15 22 0 2 39 38 3056

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 25 35 11 9 2 0 44 21 43
2018 Non-shift worker 9 20 30 23 17 0 1 29 40 2533
2017 Shift worker 17 17 39 17 9 0 1 34 27 91
2017 Non-shift worker 11 22 30 22 15 0 1 33 37 3057

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 29 20 11 5 2 2 63 17 43
2018 Non-shift worker 14 27 30 17 11 0 1 41 29 2527
2017 Shift worker 26 21 35 8 9 0 2 48 17 90
2017 Non-shift worker 15 28 27 17 11 0 1 44 28 3050

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 23 30 9 11 4 0 48 21 43
2018 Non-shift worker 12 22 25 21 18 1 1 35 40 2531
2017 Shift worker 22 20 24 17 13 2 3 44 31 91
2017 Non-shift worker 15 21 25 19 17 1 2 37 36 3053

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 25 19 9 2 2 2 69 12 43
2018 Non-shift worker 27 23 22 13 10 0 4 53 24 2525
2017 Shift worker 36 26 16 11 5 0 7 66 17 91
2017 Non-shift worker 27 25 21 12 10 1 5 55 23 3053

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 26 26 10 7 2 0 57 17 43
2018 Non-shift worker 18 26 25 16 13 0 1 45 29 2536
2017 Shift worker 27 30 20 17 4 2 1 58 21 90
2017 Non-shift worker 19 27 26 16 11 0 1 46 27 3053

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 26 18 4 7 0 2 70 11 43
2018 Non-shift worker 21 34 26 12 6 0 1 56 18 2526
2017 Shift worker 35 33 12 12 5 3 0 70 18 90
2017 Non-shift worker 21 32 24 13 7 1 1 55 20 3055

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 33 20 9 2 0 2 68 11 43
2018 Non-shift worker 17 35 26 14 6 0 1 53 20 2522
2017 Shift worker 26 35 19 12 5 2 0 63 17 90
2017 Non-shift worker 19 32 25 14 7 1 1 53 21 3053

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 27 25 11 4 0 2 59 15 43
2018 Non-shift worker 26 35 22 11 6 0 1 61 17 2522
2017 Shift worker 32 25 23 10 6 2 1 59 17 90
2017 Non-shift worker 26 35 21 10 6 1 1 62 16 3056

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 34 26 10 4 0 0 60 15 42
2018 Non-shift worker 24 33 25 12 5 0 1 58 18 2513
2017 Shift worker 32 19 24 12 8 4 1 54 21 90
2017 Non-shift worker 25 31 23 13 6 1 2 57 19 3044

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 63 9 16 4 5 0 2 74 10 43
2018 Non-shift worker 46 27 14 7 4 0 2 75 11 2517
2017 Shift worker 58 25 10 3 3 1 0 84 6 91
2017 Non-shift worker 53 25 13 5 3 0 1 79 8 3058

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 71 13 9 0 3 0 4 88 3 42
2018 Non-shift worker 70 14 6 2 2 1 5 89 4 2519

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 16 13 0 2 0 4 84 2 43
2018 Non-shift worker 67 14 6 4 3 1 4 85 8 2512
2017 Shift worker 61 15 13 2 4 1 4 80 7 91
2017 Non-shift worker 69 13 6 4 3 1 3 86 8 3059

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 26 15 3 2 0 7 79 6 42
2018 Non-shift worker 51 28 13 4 2 0 1 80 7 2521
2017 Shift worker 50 34 8 3 2 1 2 87 5 91
2017 Non-shift worker 51 30 11 4 2 0 2 82 6 3054

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 66 13 5 3 7 0 6 84 10 43
2018 Non-shift worker 52 23 12 6 6 0 1 76 12 2509
2017 Shift worker 61 16 8 6 4 1 3 80 11 91
2017 Non-shift worker 57 20 11 6 4 0 2 79 10 3062

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 67 2 2 3 2 2 21 90 7 43
2018 Non-shift worker 50 16 7 2 1 0 24 87 4 2501
2017 Shift worker 66 9 2 1 1 1 21 95 2 91
2017 Non-shift worker 53 15 6 2 1 0 23 89 3 3056

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 66 8 9 8 0 0 9 82 8 43
2018 Non-shift worker 59 21 9 3 1 0 6 86 4 2505
2017 Shift worker 67 17 6 2 0 1 7 91 2 91
2017 Non-shift worker 61 19 9 2 1 1 7 87 4 3037

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 13 12 6 7 0 4 74 14 41
2018 Non-shift worker 73 13 5 2 3 0 4 89 5 2518
2017 Shift worker 57 18 10 4 10 0 1 76 15 89
2017 Non-shift worker 67 14 7 3 4 1 5 86 7 3066

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 20 19 7 0 0 4 73 7 43
2018 Non-shift worker 47 31 14 4 2 0 2 80 6 2513
2017 Shift worker 50 29 11 4 4 0 1 81 8 90
2017 Non-shift worker 49 30 13 4 2 0 3 81 6 3056

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 32 38 9 7 0 0 46 16 43
2018 Non-shift worker 7 25 41 20 7 0 0 32 27 2535
2017 Shift worker 10 21 45 18 5 0 0 31 24 91
2017 Non-shift worker 6 24 42 19 8 0 0 31 27 3065

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 0 16 42 26 16 0 0 42 16 42
2018 Non-shift worker 11 26 40 18 6 0 0 24 36 2502
2017 Shift worker 5 25 36 17 13 0 4 31 32 90
2017 Non-shift worker 9 23 43 19 6 0 0 25 32 3052
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 22 14 13 11 0 2 39 61 43
2018 Non-shift worker 24 24 24 13 13 3 1 24 76 2538
2017 Shift worker 30 19 16 13 17 3 1 31 69 91
2017 Non-shift worker 26 21 21 13 15 4 1 27 73 3066

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 27
2018 Non-shift worker 19 1857
2017 Shift worker 32 60
2017 Non-shift worker 18 2112

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 31 27
2018 Non-shift worker 38 1857
2017 Shift worker 41 60
2017 Non-shift worker 37 2112

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 27
2018 Non-shift worker 24 1857
2017 Shift worker 21 60
2017 Non-shift worker 20 2112

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 36 27
2018 Non-shift worker 29 1857
2017 Shift worker 22 60
2017 Non-shift worker 32 2112

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 27
2018 Non-shift worker 7 1857
2017 Shift worker 8 60
2017 Non-shift worker 9 2112

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 27
2018 Non-shift worker 38 1857

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 35 27
2018 Non-shift worker 43 1857
2017 Shift worker 46 60
2017 Non-shift worker 51 2112

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 4 35 35 15 4 6 26
2018 Non-shift worker 3 37 22 13 7 17 1781
2017 Shift worker 7 47 16 10 5 16 59
2017 Non-shift worker 5 44 21 13 6 13 2065

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 33 67 27
2018 Non-shift worker 26 74 1835

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 11 16 2 4 0 11 76 7 42
2018 Non-shift worker 35 16 15 10 12 1 10 58 24 2534

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 15 14 8 26 4 14 41 42 27
2018 Non-shift worker 6 18 18 20 29 2 6 27 54 1849
2017 Shift worker 13 12 12 19 32 2 9 28 58 60
2017 Non-shift worker 6 15 15 18 34 2 10 24 59 2130

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 13 6 37 30 3 7 19 75 27
2018 Non-shift worker 2 9 12 20 49 2 6 12 74 1850
2017 Shift worker 6 8 10 31 36 2 6 16 74 60
2017 Non-shift worker 1 5 9 17 59 2 7 7 83 2124
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