2018 Public Service Employee Survey Results by Theme for Field Operations Division

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 34 42 12 8 5 0 0 75 13 160671
2018 Veterans Affairs Canada 35 42 10 8 4 0 0 77 12 1527
2018 Service Delivery Branch 35 41 10 8 5 0 0 77 14 902
2018 Field Operations Division 36 39 11 8 6 0 0 75 14 380

Question 9. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 37 14 11 9 0 0 66 20 160988
2018 Veterans Affairs Canada 28 36 14 12 10 0 0 64 22 1528
2018 Service Delivery Branch 25 36 13 14 11 0 0 61 25 898
2018 Field Operations Division 22 35 13 17 13 0 0 57 30 377

Question 10. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 50 35 9 3 2 0 0 85 5 160125
2018 Veterans Affairs Canada 51 33 10 4 1 0 0 85 5 1519
2018 Service Delivery Branch 51 33 10 4 2 0 0 84 6 894
2018 Field Operations Division 52 32 10 4 1 0 0 84 6 376

Question 14. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 39 11 6 3 0 0 80 9 161156
2018 Veterans Affairs Canada 39 39 12 7 3 0 0 78 10 1529
2018 Service Delivery Branch 37 39 12 8 3 0 0 77 11 900
2018 Field Operations Division 35 39 14 8 4 0 0 74 12 376

Question 43. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 35 32 17 9 7 1 0 67 16 160754
2018 Veterans Affairs Canada 33 31 17 12 8 0 0 64 20 1529
2018 Service Delivery Branch 29 31 17 13 10 0 0 60 22 903
2018 Field Operations Division 23 29 21 15 12 0 0 52 27 381

Question 44. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 33 34 16 10 7 0 0 68 16 160146
2018 Veterans Affairs Canada 31 35 16 11 6 0 0 66 18 1519
2018 Service Delivery Branch 27 34 18 12 8 0 0 61 21 899
2018 Field Operations Division 22 31 22 15 11 0 0 53 26 377

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 25 19 12 9 3 0 59 22 161050
2018 Veterans Affairs Canada 29 24 19 14 10 3 0 56 25 1532
2018 Service Delivery Branch 27 23 19 15 12 3 0 52 29 903
2018 Field Operations Division 21 22 20 18 16 2 0 44 35 380
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 45 30 12 7 5 2 1 76 12 160474
2018 Veterans Affairs Canada 44 29 13 6 6 1 0 74 12 1522
2018 Service Delivery Branch 42 29 13 6 7 1 1 73 13 896
2018 Field Operations Division 40 27 15 9 8 0 1 68 17 380

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 32 11 8 5 1 0 75 14 160177
2018 Veterans Affairs Canada 41 30 12 10 7 0 0 71 18 1520
2018 Service Delivery Branch 39 29 13 10 9 1 0 68 19 896
2018 Field Operations Division 35 28 13 12 11 0 1 64 23 379

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 47 28 11 7 6 0 0 75 13 160605
2018 Veterans Affairs Canada 45 26 11 10 7 0 0 72 17 1528
2018 Service Delivery Branch 44 25 12 10 9 0 0 69 19 899
2018 Field Operations Division 39 23 14 12 11 0 0 62 23 380

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 28 31 17 9 8 6 0 63 19 161481
2018 Veterans Affairs Canada 27 31 18 11 6 7 0 62 18 1535
2018 Service Delivery Branch 25 31 19 11 7 8 0 61 19 904
2018 Field Operations Division 22 33 21 11 8 6 0 59 19 381

Question 30. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 31 18 13 11 2 0 58 24 161089
2018 Veterans Affairs Canada 22 32 18 16 10 2 0 56 26 1531
2018 Service Delivery Branch 20 33 17 17 11 2 0 54 29 904
2018 Field Operations Division 16 33 16 20 13 2 0 50 34 381

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 29 21 16 12 5 0 48 30 160960
2018 Veterans Affairs Canada 14 27 20 20 13 6 0 44 35 1532
2018 Service Delivery Branch 13 25 21 21 14 6 0 41 37 902
2018 Field Operations Division 8 26 23 21 18 4 0 35 41 378

Question 32. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 30 18 18 14 3 0 48 33 161278
2018 Veterans Affairs Canada 14 26 18 23 16 3 0 41 40 1531
2018 Service Delivery Branch 12 26 18 24 18 3 0 39 43 901
2018 Field Operations Division 8 23 17 26 23 2 0 32 50 378
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 26 34 17 13 10 0 0 60 23 161141
2018 Veterans Affairs Canada 23 32 17 16 11 0 0 55 28 1536
2018 Service Delivery Branch 20 30 18 18 13 0 0 50 31 904
2018 Field Operations Division 17 31 16 19 16 0 0 49 36 381

Question 7. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 41 13 11 5 0 0 71 16 161312
2018 Veterans Affairs Canada 26 41 14 13 6 0 0 67 19 1539
2018 Service Delivery Branch 25 42 13 15 6 0 0 67 21 906
2018 Field Operations Division 22 42 14 14 7 0 0 65 21 382

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 22 19 16 14 13 2 41 36 160747
2018 Veterans Affairs Canada 11 18 20 20 16 13 2 34 43 1533
2018 Service Delivery Branch 9 16 20 22 19 14 1 30 48 903
2018 Field Operations Division 8 17 18 22 24 9 1 28 51 379

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 35 12 9 6 1 0 73 15 160726
2018 Veterans Affairs Canada 35 32 13 11 8 1 1 68 19 1528
2018 Service Delivery Branch 33 31 14 12 9 0 1 64 21 900
2018 Field Operations Division 32 27 14 14 11 0 1 59 26 381

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 34 16 10 6 3 6 65 18 36684
2018 Veterans Affairs Canada 25 38 16 7 4 4 6 70 13 297
2018 Service Delivery Branch 21 39 18 8 2 5 6 68 12 136
2018 Field Operations Division 23 41 17 11 3 3 2 68 14 65

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 45 10 14 6 0 1 70 20 161510
2018 Veterans Affairs Canada 17 46 9 18 8 0 0 64 27 1537
2018 Service Delivery Branch 14 46 9 20 10 0 0 61 31 906
2018 Field Operations Division 8 47 10 21 14 0 0 55 35 382

Question 2. My job is a good fit with my interests.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 39 11 6 3 0 0 80 10 161032
2018 Veterans Affairs Canada 39 39 10 8 4 0 0 78 12 1528
2018 Service Delivery Branch 38 38 10 9 4 0 0 76 13 900
2018 Field Operations Division 36 39 13 9 3 0 0 75 12 378

Question 3. My job is a good fit with my skills.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 45 38 8 6 3 0 0 84 9 160117
2018 Veterans Affairs Canada 45 37 8 7 3 0 0 82 11 1514
2018 Service Delivery Branch 44 36 8 9 3 0 0 80 12 888
2018 Field Operations Division 43 36 7 10 3 0 0 79 14 375

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 32 18 15 12 2 0 53 28 161004
2018 Veterans Affairs Canada 17 28 18 20 14 3 0 46 35 1522
2018 Service Delivery Branch 14 25 19 21 16 3 0 41 39 896
2018 Field Operations Division 9 23 20 24 22 2 0 33 47 378

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 19 27 16 16 18 2 2 48 35 161071
2018 Veterans Affairs Canada 17 27 14 17 19 3 2 47 38 1528
2018 Service Delivery Branch 14 26 15 19 21 4 2 43 42 901
2018 Field Operations Division 12 21 14 22 27 3 1 35 51 381

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 38 14 12 9 0 0 65 21 160686
2018 Veterans Affairs Canada 23 38 13 15 12 0 0 61 26 1527
2018 Service Delivery Branch 20 35 13 17 14 0 0 55 31 899
2018 Field Operations Division 16 34 13 20 17 0 0 50 37 379

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 34 16 10 8 0 0 66 18 160340
2018 Veterans Affairs Canada 27 33 17 12 10 0 0 60 23 1521
2018 Service Delivery Branch 22 33 18 14 12 0 0 55 27 893
2018 Field Operations Division 19 29 19 17 15 0 0 49 33 374

Question 13. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 37 15 11 7 0 0 67 18 160685
2018 Veterans Affairs Canada 27 37 15 13 8 0 0 64 21 1531
2018 Service Delivery Branch 24 35 15 15 10 0 0 60 25 900
2018 Field Operations Division 22 31 16 18 13 0 0 53 31 377

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 35 22 11 8 3 0 57 20 161226
2018 Veterans Affairs Canada 16 36 22 14 9 3 0 54 24 1529
2018 Service Delivery Branch 14 33 22 17 11 4 0 48 29 901
2018 Field Operations Division 11 28 23 20 15 3 0 40 36 380

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 33 11 8 5 0 0 76 13 161141
2018 Veterans Affairs Canada 42 31 10 9 7 0 0 74 16 1536
2018 Service Delivery Branch 37 33 10 11 9 0 0 70 20 905
2018 Field Operations Division 30 35 11 13 12 0 0 65 24 381

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 32 17 8 5 0 1 70 13 161699
2018 Veterans Affairs Canada 29 25 18 13 13 0 1 54 27 1536
2018 Service Delivery Branch 27 22 19 14 16 0 1 49 31 904
2018 Field Operations Division 21 19 17 18 23 0 1 41 41 380

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Public Service 27 39 35 161647
2018 Veterans Affairs Canada 27 37 36 1532
2018 Service Delivery Branch 28 36 37 901
2018 Field Operations Division 29 35 36 379

Question 47. Please indicate your reason for leaving.

Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Public Service 17 33 30 6 8 6 43390
2018 Veterans Affairs Canada 16 33 29 6 11 5 412
2018 Service Delivery Branch 15 28 36 6 11 4 247
2018 Field Operations Division 11 15 50 10 7 6 110
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 43 40 9 5 2 0 0 84 7 161313
2018 Veterans Affairs Canada 44 41 8 5 2 0 0 86 7 1534
2018 Service Delivery Branch 43 41 8 6 2 0 0 85 8 902
2018 Field Operations Division 40 42 10 6 2 0 0 82 8 378

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 24 42 18 10 5 1 0 67 15 161017
2018 Veterans Affairs Canada 24 44 16 11 5 1 0 69 15 1526
2018 Service Delivery Branch 24 44 14 12 5 1 0 69 17 899
2018 Field Operations Division 21 46 14 14 5 1 0 67 19 380

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 11 26 35 18 8 1 1 27 37 161147
2018 Veterans Affairs Canada 14 31 33 14 6 1 2 21 45 1535
2018 Service Delivery Branch 14 33 31 13 6 1 2 19 49 903
2018 Field Operations Division 13 35 32 12 6 1 2 18 49 381

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 12 20 28 23 13 2 2 37 33 160571
2018 Veterans Affairs Canada 13 24 30 21 10 2 1 32 37 1528
2018 Service Delivery Branch 15 24 28 20 10 2 2 30 41 898
2018 Field Operations Division 18 30 28 15 7 1 1 22 49 379

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 24 29 17 9 2 3 26 43 160643
2018 Veterans Affairs Canada 15 25 31 18 8 1 2 27 41 1530
2018 Service Delivery Branch 16 25 30 17 9 1 3 27 42 901
2018 Field Operations Division 17 26 32 16 6 1 2 23 44 378

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 8 16 32 27 14 1 2 42 25 160266
2018 Veterans Affairs Canada 11 18 33 24 12 1 2 37 30 1520
2018 Service Delivery Branch 11 17 32 23 12 1 2 37 30 892
2018 Field Operations Division 13 16 37 21 11 1 2 32 29 376

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 17 23 27 18 11 1 2 30 42 160843
2018 Veterans Affairs Canada 21 25 28 15 8 1 2 24 48 1531
2018 Service Delivery Branch 24 24 26 14 8 2 2 24 50 902
2018 Field Operations Division 27 28 25 11 6 1 1 18 57 382

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 20 27 22 13 3 3 37 35 160300
2018 Veterans Affairs Canada 16 22 29 19 10 2 2 31 39 1528
2018 Service Delivery Branch 19 22 28 17 10 2 3 29 42 899
2018 Field Operations Division 27 26 26 12 6 1 2 19 55 379

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 24 31 16 9 2 2 25 42 161001
2018 Veterans Affairs Canada 19 26 34 14 5 1 1 19 46 1535
2018 Service Delivery Branch 23 26 34 10 5 1 1 15 50 902
2018 Field Operations Division 29 28 32 8 3 1 0 11 57 381

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 31 10 10 8 1 0 72 18 160757
2018 Veterans Affairs Canada 35 32 9 13 10 1 0 68 23 1532
2018 Service Delivery Branch 33 31 10 14 11 1 0 64 25 902
2018 Field Operations Division 32 29 11 16 11 1 0 62 28 382

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 44 36 9 7 4 0 0 81 11 160773
2018 Veterans Affairs Canada 42 37 7 9 4 0 0 80 13 1537
2018 Service Delivery Branch 38 40 8 10 4 0 0 78 15 904
2018 Field Operations Division 33 43 9 11 4 0 0 77 14 381

Question 21. The people I work with value my ideas and opinions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 37 40 13 5 3 1 0 77 9 161015
2018 Veterans Affairs Canada 36 38 14 6 4 2 0 76 10 1535
2018 Service Delivery Branch 33 39 15 6 5 2 0 74 11 903
2018 Field Operations Division 30 41 16 7 4 1 0 72 12 380

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 40 36 14 4 3 3 0 78 7 160822
2018 Veterans Affairs Canada 38 37 13 5 3 3 0 78 8 1531
2018 Service Delivery Branch 38 37 13 5 3 2 0 78 9 904
2018 Field Operations Division 34 42 13 6 3 2 0 77 9 382

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 39 38 13 6 3 2 0 78 9 160801
2018 Veterans Affairs Canada 36 41 13 5 3 2 0 78 9 1529
2018 Service Delivery Branch 35 40 13 6 4 2 0 76 10 904
2018 Field Operations Division 30 45 13 6 4 2 0 76 10 382

Question 42. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 44 36 10 5 4 0 0 81 9 160659
2018 Veterans Affairs Canada 44 38 10 6 3 0 0 82 9 1531
2018 Service Delivery Branch 41 39 10 5 5 0 0 80 10 905
2018 Field Operations Division 35 43 10 7 5 0 0 78 12 382

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 32 19 11 9 5 3 59 21 161064
2018 Veterans Affairs Canada 20 30 20 13 10 4 3 54 25 1536
2018 Service Delivery Branch 18 28 20 14 12 5 3 50 29 903
2018 Field Operations Division 18 29 18 17 12 3 2 50 31 380

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 31 38 14 9 5 2 1 71 15 161068
2018 Veterans Affairs Canada 28 39 14 11 6 2 0 68 18 1526
2018 Service Delivery Branch 25 40 14 12 7 2 0 67 19 901
2018 Field Operations Division 22 41 14 13 8 1 0 64 22 379

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 38 18 8 5 1 0 69 13 160645
2018 Veterans Affairs Canada 28 37 20 9 5 1 0 65 14 1519
2018 Service Delivery Branch 26 36 21 10 5 1 0 63 15 895
2018 Field Operations Division 24 36 24 10 6 1 0 60 15 378

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 25 19 14 14 8 2 48 31 161057
2018 Veterans Affairs Canada 18 22 20 14 16 8 1 45 33 1527
2018 Service Delivery Branch 17 21 20 13 18 9 1 43 35 899
2018 Field Operations Division 18 23 18 13 19 8 1 44 36 379

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 15 85 161503
2018 Veterans Affairs Canada 16 84 1534
2018 Service Delivery Branch 18 82 903
2018 Field Operations Division 18 82 381

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Organization
(%)		 Total responses
2018 Public Service 51 22721
2018 Veterans Affairs Canada 53 251
2018 Service Delivery Branch 59 166
2018 Field Operations Division 58 70

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Organization
(%)		 Total responses
2018 Public Service 62 22735
2018 Veterans Affairs Canada 56 251
2018 Service Delivery Branch 53 166
2018 Field Operations Division 51 70

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Organization
(%)		 Total responses
2018 Public Service 8 22696
2018 Veterans Affairs Canada 6 251
2018 Service Delivery Branch 6 166
2018 Field Operations Division 8 70

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2018 Public Service 5 22696

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2018 Public Service 6 22696
2018 Veterans Affairs Canada 4 251

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22712
2018 Veterans Affairs Canada 14 251
2018 Service Delivery Branch 17 166
2018 Field Operations Division 32 70

Question 49g. From whom did you experience harassment on the job? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 4 22694
2018 Veterans Affairs Canada 3 251

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Organization
(%)		 Total responses
2018 Public Service 40 22709
2018 Veterans Affairs Canada 38 251
2018 Service Delivery Branch 38 166
2018 Field Operations Division 39 70

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Organization
(%)		 Total responses
2018 Public Service 40 22697
2018 Veterans Affairs Canada 36 251
2018 Service Delivery Branch 41 166
2018 Field Operations Division 36 70

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization
(%)		 Total responses
2018 Public Service 46 22698
2018 Veterans Affairs Canada 45 251
2018 Service Delivery Branch 47 166
2018 Field Operations Division 39 70

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Organization
(%)		 Total responses
2018 Public Service 41 22706
2018 Veterans Affairs Canada 39 251
2018 Service Delivery Branch 43 166
2018 Field Operations Division 36 70

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Organization
(%)		 Total responses
2018 Public Service 33 22690
2018 Veterans Affairs Canada 30 251
2018 Service Delivery Branch 35 166
2018 Field Operations Division 33 70

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Organization
(%)		 Total responses
2018 Public Service 56 22722
2018 Veterans Affairs Canada 54 251
2018 Service Delivery Branch 54 166
2018 Field Operations Division 58 70

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Organization
(%)		 Total responses
2018 Public Service 36 22699
2018 Veterans Affairs Canada 30 251
2018 Service Delivery Branch 31 166
2018 Field Operations Division 31 70

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Organization
(%)		 Total responses
2018 Public Service 2 22678
2018 Field Operations Division 0 70

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22693
2018 Veterans Affairs Canada 7 251
2018 Service Delivery Branch 8 166
2018 Field Operations Division 10 70

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Organization
(%)		 Total responses
2018 Public Service 13 22689
2018 Veterans Affairs Canada 13 251
2018 Service Delivery Branch 17 166
2018 Field Operations Division 21 70

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Organization
(%)		 Total responses
2018 Public Service 48 22704
2018 Veterans Affairs Canada 47 251
2018 Service Delivery Branch 45 166
2018 Field Operations Division 45 70

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22702
2018 Veterans Affairs Canada 21 251
2018 Service Delivery Branch 19 166
2018 Field Operations Division 23 70

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Organization
(%)		 Total responses
2018 Public Service 15 22687
2018 Veterans Affairs Canada 16 251
2018 Service Delivery Branch 17 166
2018 Field Operations Division 17 70

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2018 Public Service 51 22718
2018 Veterans Affairs Canada 52 250
2018 Service Delivery Branch 52 166
2018 Field Operations Division 61 70

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22701
2018 Veterans Affairs Canada 26 250
2018 Service Delivery Branch 30 166
2018 Field Operations Division 36 70

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2018 Public Service 8 22688
2018 Veterans Affairs Canada 6 250
2018 Service Delivery Branch 7 166
2018 Field Operations Division 7 70

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization
(%)		 Total responses
2018 Public Service 20 22699
2018 Veterans Affairs Canada 22 250
2018 Service Delivery Branch 25 166
2018 Field Operations Division 24 70

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 22689
2018 Veterans Affairs Canada 6 250
2018 Service Delivery Branch 8 166
2018 Field Operations Division 10 70

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 22692
2018 Veterans Affairs Canada 6 250
2018 Service Delivery Branch 8 166
2018 Field Operations Division 9 70

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2018 Public Service 14 22692
2018 Veterans Affairs Canada 12 250
2018 Service Delivery Branch 11 166
2018 Field Operations Division 16 70

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 11 22688
2018 Veterans Affairs Canada 9 250
2018 Service Delivery Branch 8 166
2018 Field Operations Division 12 70

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Organization
(%)		 Total responses
2018 Public Service 27 22709
2018 Veterans Affairs Canada 29 250
2018 Service Delivery Branch 28 166
2018 Field Operations Division 20 70

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 21200
2018 Veterans Affairs Canada 10 233
2018 Service Delivery Branch 9 151
2018 Field Operations Division 10 64

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2018 Public Service 19 21197
2018 Veterans Affairs Canada 23 233
2018 Service Delivery Branch 17 151
2018 Field Operations Division 13 64

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21191
2018 Veterans Affairs Canada 9 233
2018 Service Delivery Branch 8 151
2018 Field Operations Division 12 64

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 21189
2018 Veterans Affairs Canada 7 233
2018 Service Delivery Branch 5 151

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21189
2018 Veterans Affairs Canada 9 233
2018 Service Delivery Branch 9 151
2018 Field Operations Division 14 64

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 21189
2018 Veterans Affairs Canada 7 233
2018 Service Delivery Branch 6 151

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 10 21188
2018 Veterans Affairs Canada 9 233
2018 Service Delivery Branch 8 151

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 21193
2018 Veterans Affairs Canada 12 233
2018 Service Delivery Branch 10 151
2018 Field Operations Division 8 64

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Organization
(%)		 Total responses
2018 Public Service 12 21192
2018 Veterans Affairs Canada 9 233
2018 Service Delivery Branch 10 151
2018 Field Operations Division 8 64

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2018 Public Service 30 21199
2018 Veterans Affairs Canada 28 233
2018 Service Delivery Branch 29 151
2018 Field Operations Division 35 64

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 21189
2018 Veterans Affairs Canada 6 233
2018 Service Delivery Branch 7 151

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2018 Public Service 47 21214
2018 Veterans Affairs Canada 45 233
2018 Service Delivery Branch 47 151
2018 Field Operations Division 50 64

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 21187
2018 Veterans Affairs Canada 2 233

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2018 Public Service 56 21220
2018 Veterans Affairs Canada 55 233
2018 Service Delivery Branch 56 151
2018 Field Operations Division 60 64

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 21191
2018 Veterans Affairs Canada 4 233
2018 Service Delivery Branch 5 151

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 13 21192
2018 Veterans Affairs Canada 16 233
2018 Service Delivery Branch 18 151
2018 Field Operations Division 20 64

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 16 19 21 8 8 23 5 48 22 161102
2018 Veterans Affairs Canada 14 17 25 9 8 24 4 43 24 1536
2018 Service Delivery Branch 12 16 24 10 11 24 4 39 29 904
2018 Field Operations Division 14 17 25 10 12 19 3 40 28 381

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 31 18 7 6 7 1 66 14 161060
2018 Veterans Affairs Canada 26 32 19 10 5 8 1 63 17 1534
2018 Service Delivery Branch 23 33 17 12 7 8 1 61 20 903
2018 Field Operations Division 22 35 17 11 7 6 1 62 20 382

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 8 92 161188
2018 Veterans Affairs Canada 8 92 1528
2018 Service Delivery Branch 10 90 900
2018 Field Operations Division 10 90 381

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Organization
(%)		 Total responses
2018 Public Service 36 11806
2018 Veterans Affairs Canada 34 120
2018 Service Delivery Branch 34 86
2018 Field Operations Division 23 40

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Organization
(%)		 Total responses
2018 Public Service 77 11826
2018 Veterans Affairs Canada 78 120
2018 Service Delivery Branch 80 86

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11797
2018 Field Operations Division 0 40

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11797

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2018 Public Service 7 11798

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11802
2018 Veterans Affairs Canada 9 120
2018 Service Delivery Branch 12 86
2018 Field Operations Division 15 40

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 8 11798
2018 Veterans Affairs Canada 7 120
2018 Service Delivery Branch 6 86

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Organization
(%)		 Total responses
2018 Public Service 25 11790
2018 Veterans Affairs Canada 13 121
2018 Service Delivery Branch 11 87
2018 Field Operations Division 12 40

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Organization
(%)		 Total responses
2018 Public Service 20 11790
2018 Veterans Affairs Canada 10 121
2018 Service Delivery Branch 9 87

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11786
2018 Veterans Affairs Canada 5 121
2018 Service Delivery Branch 6 87

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Organization
(%)		 Total responses
2018 Public Service 6 11784

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Organization
(%)		 Total responses
2018 Public Service 26 11787
2018 Veterans Affairs Canada 20 121
2018 Service Delivery Branch 17 87

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Organization
(%)		 Total responses
2018 Public Service 29 11792
2018 Veterans Affairs Canada 25 121
2018 Service Delivery Branch 22 87
2018 Field Operations Division 23 40

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11783
2018 Field Operations Division 0 40

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11782
2018 Field Operations Division 0 40

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Organization
(%)		 Total responses
2018 Public Service 8 11785
2018 Veterans Affairs Canada 9 121
2018 Service Delivery Branch 10 87

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11787
2018 Veterans Affairs Canada 17 121
2018 Service Delivery Branch 18 87
2018 Field Operations Division 23 40

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization
(%)		 Total responses
2018 Public Service 1 11782

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Organization
(%)		 Total responses
2018 Public Service 17 11791
2018 Veterans Affairs Canada 40 121
2018 Service Delivery Branch 42 87
2018 Field Operations Division 47 40

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Organization
(%)		 Total responses
2018 Public Service 0 11783

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Organization
(%)		 Total responses
2018 Public Service 19 11797
2018 Veterans Affairs Canada 14 121
2018 Service Delivery Branch 16 87

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2018 Public Service 29 11822
2018 Veterans Affairs Canada 32 121
2018 Service Delivery Branch 29 87
2018 Field Operations Division 30 40

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization
(%)		 Total responses
2018 Public Service 15 11810
2018 Veterans Affairs Canada 18 121
2018 Service Delivery Branch 18 87
2018 Field Operations Division 25 40

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2018 Public Service 5 11809
2018 Veterans Affairs Canada 7 121
2018 Service Delivery Branch 8 87

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization
(%)		 Total responses
2018 Public Service 17 11817
2018 Veterans Affairs Canada 28 121
2018 Service Delivery Branch 30 87
2018 Field Operations Division 44 40

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11805
2018 Veterans Affairs Canada 4 121

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 6 11807
2018 Veterans Affairs Canada 14 121
2018 Service Delivery Branch 17 87
2018 Field Operations Division 20 40

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11806
2018 Veterans Affairs Canada 11 121
2018 Service Delivery Branch 10 87
2018 Field Operations Division 12 40

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11808
2018 Veterans Affairs Canada 9 121
2018 Service Delivery Branch 10 87

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Organization
(%)		 Total responses
2018 Public Service 49 11821
2018 Veterans Affairs Canada 46 121
2018 Service Delivery Branch 46 87
2018 Field Operations Division 41 40

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Organization
(%)		 Total responses
2018 Public Service 5 11053
2018 Veterans Affairs Canada 6 103

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2018 Public Service 13 11052
2018 Veterans Affairs Canada 18 103
2018 Service Delivery Branch 15 71

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Organization
(%)		 Total responses
2018 Public Service 3 11049

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11050
2018 Veterans Affairs Canada 5 103

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Organization
(%)		 Total responses
2018 Public Service 3 11051

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11049
2018 Field Operations Division 0 32

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Organization
(%)		 Total responses
2018 Public Service 7 11051
2018 Field Operations Division 0 32

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 11053
2018 Veterans Affairs Canada 17 103
2018 Service Delivery Branch 19 71

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Organization
(%)		 Total responses
2018 Public Service 11 11055
2018 Veterans Affairs Canada 15 103
2018 Service Delivery Branch 13 71

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2018 Public Service 27 11058
2018 Veterans Affairs Canada 31 103
2018 Service Delivery Branch 31 71
2018 Field Operations Division 41 32

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2018 Public Service 9 11054
2018 Veterans Affairs Canada 5 103

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2018 Public Service 45 11069
2018 Veterans Affairs Canada 54 103
2018 Service Delivery Branch 60 71
2018 Field Operations Division 63 32

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Organization
(%)		 Total responses
2018 Public Service 2 11050

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2018 Public Service 64 11072
2018 Veterans Affairs Canada 61 103
2018 Service Delivery Branch 60 71
2018 Field Operations Division 64 32

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Organization
(%)		 Total responses
2018 Public Service 4 11051
2018 Veterans Affairs Canada 6 103
2018 Service Delivery Branch 8 71

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Organization
(%)		 Total responses
2018 Public Service 13 11050
2018 Veterans Affairs Canada 15 103
2018 Service Delivery Branch 16 71
2018 Field Operations Division 18 32

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 18 24 4 4 26 5 53 12 161075
2018 Veterans Affairs Canada 16 18 26 5 4 28 4 49 12 1535
2018 Service Delivery Branch 15 17 26 5 5 28 4 47 15 904
2018 Field Operations Division 17 18 27 7 5 22 4 47 16 382

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 31 19 5 4 10 1 69 10 161053
2018 Veterans Affairs Canada 28 31 21 5 3 10 1 67 10 1532
2018 Service Delivery Branch 26 31 21 6 4 10 1 65 11 901
2018 Field Operations Division 25 31 23 7 4 8 1 62 12 380
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 26 10 5 5 1 0 80 10 160320
2018 Veterans Affairs Canada 54 25 10 5 5 0 0 79 11 1522
2018 Service Delivery Branch 53 24 11 5 6 0 0 78 11 896
2018 Field Operations Division 51 25 11 7 6 0 0 76 13 380

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 40 16 8 4 2 0 71 13 161108
2018 Veterans Affairs Canada 45 38 9 4 3 0 0 84 7 1528
2018 Service Delivery Branch 41 41 10 5 3 0 0 82 8 901
2018 Field Operations Division 34 45 10 6 5 0 0 79 11 381

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 23 35 18 13 10 2 0 59 23 161341
2018 Veterans Affairs Canada 26 34 14 14 11 1 0 60 26 1536
2018 Service Delivery Branch 22 34 14 15 14 1 0 56 30 904
2018 Field Operations Division 19 29 15 19 17 1 0 49 37 382

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 24 22 14 18 0 1 46 32 161369
2018 Veterans Affairs Canada 18 26 21 13 20 0 1 45 34 1535
2018 Service Delivery Branch 16 27 20 15 22 0 0 43 37 903
2018 Field Operations Division 17 26 19 15 24 0 0 43 38 381

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 18 27 28 16 11 0 1 45 27 161255
2018 Veterans Affairs Canada 12 25 26 18 19 0 0 37 36 1534
2018 Service Delivery Branch 11 22 24 20 21 0 0 34 42 902
2018 Field Operations Division 10 16 22 24 27 0 0 26 52 380

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 29 24 13 8 0 2 55 21 160603
2018 Veterans Affairs Canada 19 28 26 15 10 0 1 48 26 1524
2018 Service Delivery Branch 19 29 25 15 11 0 2 48 26 897
2018 Field Operations Division 16 26 29 14 13 1 1 43 28 376

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 20 23 23 17 15 1 1 44 32 160732
2018 Veterans Affairs Canada 14 23 23 18 23 0 0 37 41 1524
2018 Service Delivery Branch 13 20 22 18 27 0 0 33 45 896
2018 Field Operations Division 10 15 20 18 37 0 0 25 55 378

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 46 23 13 6 4 0 6 75 11 160698
2018 Veterans Affairs Canada 49 23 11 5 4 0 8 78 9 1523
2018 Service Delivery Branch 52 21 10 4 3 0 10 81 8 896
2018 Field Operations Division 54 20 7 5 3 0 10 83 9 376

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 30 27 21 11 9 0 1 58 20 161068
2018 Veterans Affairs Canada 29 27 22 10 11 0 1 56 22 1530
2018 Service Delivery Branch 27 26 22 11 13 0 1 53 24 900
2018 Field Operations Division 24 22 26 13 15 0 1 46 27 381

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 25 33 23 10 6 1 1 59 17 160799
2018 Veterans Affairs Canada 21 39 21 11 7 1 1 60 18 1528
2018 Service Delivery Branch 20 37 21 12 8 1 1 57 21 900
2018 Field Operations Division 17 35 25 13 9 0 0 52 23 377

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 21 31 25 14 8 1 1 53 22 160760
2018 Veterans Affairs Canada 14 31 26 17 10 0 1 47 27 1530
2018 Service Delivery Branch 13 30 25 18 12 0 1 44 30 902
2018 Field Operations Division 12 25 26 23 13 0 1 37 37 379

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 31 22 12 7 0 1 59 19 160624
2018 Veterans Affairs Canada 24 29 25 13 8 0 1 54 21 1529
2018 Service Delivery Branch 23 30 25 13 9 0 1 53 22 902
2018 Field Operations Division 20 27 27 17 9 0 0 47 26 379

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 27 31 22 12 7 0 1 59 18 160191
2018 Veterans Affairs Canada 20 29 25 14 12 0 1 49 26 1529
2018 Service Delivery Branch 16 26 26 17 14 0 1 42 32 904
2018 Field Operations Division 12 23 26 22 17 0 1 35 39 381

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 50 25 13 6 4 0 2 76 10 160099
2018 Veterans Affairs Canada 48 25 13 7 6 0 1 74 13 1527
2018 Service Delivery Branch 45 24 13 8 8 0 1 70 16 900
2018 Field Operations Division 39 23 16 12 10 0 1 63 22 379

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 67 16 7 3 3 1 5 87 6 160330
2018 Veterans Affairs Canada 67 14 8 3 3 0 4 85 7 1519
2018 Service Delivery Branch 64 14 8 5 4 0 5 82 9 895
2018 Field Operations Division 60 13 11 6 5 1 4 77 12 379

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 67 14 7 4 4 1 3 84 9 160420
2018 Veterans Affairs Canada 67 15 8 3 5 1 2 84 8 1523
2018 Service Delivery Branch 64 15 9 3 6 1 2 81 9 899
2018 Field Operations Division 62 16 10 3 6 0 3 80 10 377

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 27 11 4 3 0 1 81 7 160968
2018 Veterans Affairs Canada 54 27 12 3 2 0 1 82 6 1532
2018 Service Delivery Branch 55 26 14 3 2 0 1 81 5 903
2018 Field Operations Division 52 28 14 4 2 0 0 79 6 382

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 53 22 11 6 6 0 1 76 12 160500
2018 Veterans Affairs Canada 55 21 11 6 6 0 1 77 12 1522
2018 Service Delivery Branch 57 20 10 5 7 0 1 78 12 896
2018 Field Operations Division 55 21 10 5 9 0 0 76 14 376

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 52 13 6 2 1 0 26 88 4 159765
2018 Veterans Affairs Canada 50 11 5 2 0 0 32 89 3 1521
2018 Service Delivery Branch 51 9 4 2 0 0 34 91 3 897
2018 Field Operations Division 46 9 7 2 0 0 36 87 3 376

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 61 20 9 3 2 0 6 86 4 160250
2018 Veterans Affairs Canada 59 21 10 3 3 0 4 84 6 1526
2018 Service Delivery Branch 55 22 12 5 3 0 4 80 8 901
2018 Field Operations Division 46 24 15 7 5 0 3 73 12 380

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 64 15 7 4 5 0 4 83 10 160852
2018 Veterans Affairs Canada 69 15 6 3 4 0 3 86 8 1531
2018 Service Delivery Branch 67 16 6 3 4 0 3 86 8 903
2018 Field Operations Division 71 15 5 3 2 0 3 89 5 381

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 48 29 14 4 2 0 2 79 7 160646
2018 Veterans Affairs Canada 48 32 13 3 2 0 2 81 6 1528
2018 Service Delivery Branch 47 32 13 4 2 0 2 81 6 901
2018 Field Operations Division 47 31 12 5 2 0 2 80 8 380

Question 63. Overall, my level of work-related stress is…
Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 13 31 36 14 5 0 0 45 19 161633
2018 Veterans Affairs Canada 13 31 33 15 8 0 0 44 23 1537
2018 Service Delivery Branch 12 30 31 18 9 0 0 42 28 906
2018 Field Operations Division 9 25 31 23 12 0 0 35 35 382

Question 64. After my workday, I feel emotionally drained.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 10 20 38 22 10 0 0 32 30 159815
2018 Veterans Affairs Canada 15 23 36 19 7 0 0 26 38 1520
2018 Service Delivery Branch 18 25 34 17 6 0 0 23 43 901
2018 Field Operations Division 23 27 32 13 5 0 0 19 50 381
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 29 26 20 11 11 2 1 30 70 161576
2018 Veterans Affairs Canada 26 26 22 11 13 1 0 26 74 1534
2018 Service Delivery Branch 25 25 24 11 14 1 0 25 75 904
2018 Field Operations Division 25 23 21 11 18 2 0 25 75 381

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 23 109172
2018 Veterans Affairs Canada 25 1125
2018 Service Delivery Branch 27 673
2018 Field Operations Division 27 280

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 35 109188
2018 Veterans Affairs Canada 42 1125
2018 Service Delivery Branch 46 673
2018 Field Operations Division 50 280

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Organization
(%)		 Total responses
2018 Public Service 23 109138
2018 Veterans Affairs Canada 24 1125
2018 Service Delivery Branch 25 673
2018 Field Operations Division 29 280

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Organization
(%)		 Total responses
2018 Public Service 44 109210
2018 Veterans Affairs Canada 42 1125
2018 Service Delivery Branch 41 673
2018 Field Operations Division 38 280

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Organization
(%)		 Total responses
2018 Public Service 7 109103
2018 Veterans Affairs Canada 5 1125
2018 Service Delivery Branch 7 673
2018 Field Operations Division 8 280

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Organization
(%)		 Total responses
2018 Public Service 33 109160
2018 Veterans Affairs Canada 35 1125
2018 Service Delivery Branch 34 673
2018 Field Operations Division 26 280

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Organization
(%)		 Total responses
2018 Public Service 34 109157
2018 Veterans Affairs Canada 34 1125
2018 Service Delivery Branch 34 673
2018 Field Operations Division 39 280

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Organization 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Public Service 6 41 19 11 5 19 104045
2018 Veterans Affairs Canada 3 37 21 12 4 22 1088
2018 Service Delivery Branch 2 36 22 13 5 23 656
2018 Field Operations Division 2 34 19 12 5 27 274

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2018 Public Service 35 65 108456
2018 Veterans Affairs Canada 31 69 1119
2018 Service Delivery Branch 30 70 671
2018 Field Operations Division 31 69 280

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 42 16 13 9 11 1 8 63 22 161026
2018 Veterans Affairs Canada 39 18 16 9 11 1 7 61 22 1530
2018 Service Delivery Branch 37 17 15 9 14 1 7 59 25 901
2018 Field Operations Division 34 16 18 8 16 1 7 55 26 380

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 11 22 18 18 23 2 6 36 44 108900
2018 Veterans Affairs Canada 10 21 18 20 27 1 4 33 49 1116
2018 Service Delivery Branch 10 19 16 21 30 1 3 30 54 667
2018 Field Operations Division 8 16 17 22 34 1 3 25 58 278

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Public Service 5 13 16 19 39 2 7 19 63 108928
2018 Veterans Affairs Canada 3 12 14 19 47 1 4 16 69 1118
2018 Service Delivery Branch 4 12 12 19 50 1 3 16 71 668
2018 Field Operations Division 2 8 11 19 55 1 3 10 78 278
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