2018 Public Service Employee Survey Results by Theme for IM-IT Services / Legal Services

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 34 42 12 8 5 0 0 75 13 160671
2018 Indigenous Services Canada 33 42 12 9 4 0 0 75 13 2671
2018 Corporate Services 31 43 9 12 5 0 0 74 17 203
2018 IM-IT Services / Legal Services 31 44 13 9 3 0 0 75 12 39

Question 9. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 29 37 14 11 9 0 0 66 20 160988
2018 Indigenous Services Canada 27 38 13 13 9 0 0 65 22 2667
2018 Corporate Services 33 34 13 9 11 0 0 67 20 201
2018 IM-IT Services / Legal Services 30 30 16 13 11 0 0 60 24 39

Question 10. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 50 35 9 3 2 0 0 85 5 160125
2018 Indigenous Services Canada 51 34 10 4 1 0 0 85 6 2659
2018 Corporate Services 49 32 12 5 2 0 0 81 7 203
2018 IM-IT Services / Legal Services 55 25 12 4 3 0 0 80 7 39

Question 14. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 40 39 11 6 3 0 0 80 9 161156
2018 Indigenous Services Canada 39 39 11 7 3 0 0 78 10 2677
2018 Corporate Services 38 40 9 6 7 0 0 79 12 203
2018 IM-IT Services / Legal Services 39 37 8 11 6 0 0 76 17 39

Question 43. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 35 32 17 9 7 1 0 67 16 160754
2018 Indigenous Services Canada 27 31 19 11 10 1 0 59 21 2670
2018 Corporate Services 33 28 21 6 12 1 0 61 18 204
2018 IM-IT Services / Legal Services 41 22 21 3 13 0 0 63 16 39

Question 44. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 33 34 16 10 7 0 0 68 16 160146
2018 Indigenous Services Canada 27 34 19 13 8 0 0 61 20 2662
2018 Corporate Services 30 33 20 6 11 0 0 63 17 202
2018 IM-IT Services / Legal Services 39 21 21 5 13 0 0 61 18 39

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 31 25 19 12 9 3 0 59 22 161050
2018 Indigenous Services Canada 28 23 19 14 12 3 0 53 27 2678
2018 Corporate Services 26 23 17 17 12 5 0 52 30 204
2018 IM-IT Services / Legal Services 30 28 15 9 12 6 0 62 22 39
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 45 30 12 7 5 2 1 76 12 160474
2018 Indigenous Services Canada 45 29 11 8 5 2 0 75 14 2656
2018 Corporate Services 50 27 8 8 4 2 2 79 12 203
2018 IM-IT Services / Legal Services 47 24 9 12 5 3 0 73 17 39

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 42 32 11 8 5 1 0 75 14 160177
2018 Indigenous Services Canada 42 29 11 10 7 1 0 72 17 2652
2018 Corporate Services 51 27 7 8 4 1 1 80 13 203
2018 IM-IT Services / Legal Services 46 25 11 7 8 0 3 73 16 39

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 47 28 11 7 6 0 0 75 13 160605
2018 Indigenous Services Canada 48 26 11 7 7 1 0 74 14 2656
2018 Corporate Services 56 24 7 6 5 1 0 81 11 202
2018 IM-IT Services / Legal Services 54 25 6 10 5 0 0 79 15 39

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 28 31 17 9 8 6 0 63 19 161481
2018 Indigenous Services Canada 27 31 17 11 9 5 1 61 21 2684
2018 Corporate Services 23 31 17 7 10 10 0 61 20 204
2018 IM-IT Services / Legal Services 11 43 9 6 14 18 0 66 24 39

Question 30. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 25 31 18 13 11 2 0 58 24 161089
2018 Indigenous Services Canada 25 31 17 13 12 2 1 57 25 2686
2018 Corporate Services 26 32 19 6 13 4 0 61 20 204
2018 IM-IT Services / Legal Services 20 35 11 8 21 6 0 58 30 39

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 17 29 21 16 12 5 0 48 30 160960
2018 Indigenous Services Canada 17 28 20 16 13 5 0 48 31 2679
2018 Corporate Services 16 24 27 15 11 6 0 43 28 204
2018 IM-IT Services / Legal Services 14 23 17 14 21 12 0 42 39 39

Question 32. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 16 30 18 18 14 3 0 48 33 161278
2018 Indigenous Services Canada 16 29 17 19 17 3 0 46 36 2684
2018 Corporate Services 17 29 18 18 15 2 0 47 34 204
2018 IM-IT Services / Legal Services 11 29 11 17 24 9 0 43 44 39
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 26 34 17 13 10 0 0 60 23 161141
2018 Indigenous Services Canada 26 33 16 14 11 1 0 59 25 2681
2018 Corporate Services 30 34 13 10 12 2 0 65 22 204
2018 IM-IT Services / Legal Services 27 32 20 9 12 0 0 59 21 39

Question 7. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 29 41 13 11 5 0 0 71 16 161312
2018 Indigenous Services Canada 26 42 13 12 7 0 0 68 19 2677
2018 Corporate Services 25 41 13 12 9 0 0 66 21 205
2018 IM-IT Services / Legal Services 33 36 12 12 8 0 0 69 19 39

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 13 22 19 16 14 13 2 41 36 160747
2018 Indigenous Services Canada 12 22 21 16 15 12 3 39 37 2671
2018 Corporate Services 17 23 22 12 9 13 5 48 25 204
2018 IM-IT Services / Legal Services 15 19 30 6 12 12 6 41 23 39

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 37 35 12 9 6 1 0 73 15 160726
2018 Indigenous Services Canada 38 33 12 10 7 1 0 71 17 2663
2018 Corporate Services 44 30 9 10 5 1 1 76 15 203
2018 IM-IT Services / Legal Services 37 30 12 10 8 0 3 69 19 39

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 25 34 16 10 6 3 6 65 18 36684
2018 Indigenous Services Canada 23 33 17 12 8 2 5 60 22 686
2018 Corporate Services 22 31 19 2 4 8 13 67 8 47

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 25 45 10 14 6 0 1 70 20 161510
2018 Indigenous Services Canada 21 42 11 16 8 0 1 64 25 2684
2018 Corporate Services 27 38 9 14 9 2 0 66 24 205
2018 IM-IT Services / Legal Services 28 27 14 17 12 3 0 56 30 39

Question 2. My job is a good fit with my interests.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 40 39 11 6 3 0 0 80 10 161032
2018 Indigenous Services Canada 41 38 10 7 3 0 0 79 11 2677
2018 Corporate Services 35 42 9 9 6 0 0 77 14 204
2018 IM-IT Services / Legal Services 43 31 8 9 9 0 0 74 18 38

Question 3. My job is a good fit with my skills.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 45 38 8 6 3 0 0 84 9 160117
2018 Indigenous Services Canada 45 37 7 7 4 0 0 82 11 2665
2018 Corporate Services 41 36 6 12 4 0 0 77 17 203
2018 IM-IT Services / Legal Services 45 29 3 21 2 0 0 74 23 38

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 20 32 18 15 12 2 0 53 28 161004
2018 Indigenous Services Canada 20 31 18 16 13 3 0 52 29 2678
2018 Corporate Services 17 34 20 11 13 5 1 54 25 204
2018 IM-IT Services / Legal Services 14 30 24 6 18 9 0 48 26 39

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 19 27 16 16 18 2 2 48 35 161071
2018 Indigenous Services Canada 18 24 16 17 20 3 2 45 38 2680
2018 Corporate Services 19 26 14 14 21 2 4 48 38 204
2018 IM-IT Services / Legal Services 9 27 17 7 31 3 6 40 42 39

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 27 38 14 12 9 0 0 65 21 160686
2018 Indigenous Services Canada 28 40 12 11 8 0 0 68 20 2667
2018 Corporate Services 29 36 12 11 12 0 0 66 23 202
2018 IM-IT Services / Legal Services 28 37 3 9 23 0 0 65 32 38

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 31 34 16 10 8 0 0 66 18 160340
2018 Indigenous Services Canada 33 34 16 11 6 0 0 67 17 2671
2018 Corporate Services 31 37 12 10 10 0 0 68 19 203
2018 IM-IT Services / Legal Services 33 27 6 20 14 0 0 60 34 39

Question 13. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 30 37 15 11 7 0 0 67 18 160685
2018 Indigenous Services Canada 27 36 15 13 8 0 0 64 21 2667
2018 Corporate Services 32 39 11 9 9 0 0 71 19 201
2018 IM-IT Services / Legal Services 37 31 2 12 18 0 0 68 30 38

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 20 35 22 11 8 3 0 57 20 161226
2018 Indigenous Services Canada 19 36 21 12 8 3 0 57 21 2686
2018 Corporate Services 18 35 23 10 11 3 1 54 22 204
2018 IM-IT Services / Legal Services 15 27 24 12 19 3 0 43 32 39

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 42 33 11 8 5 0 0 76 13 161141
2018 Indigenous Services Canada 37 34 11 11 6 0 0 72 17 2684
2018 Corporate Services 41 32 11 9 7 0 0 73 16 204
2018 IM-IT Services / Legal Services 42 33 6 11 8 0 0 75 19 39

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 37 32 17 8 5 0 1 70 13 161699
2018 Indigenous Services Canada 32 31 19 10 7 0 1 64 17 2683
2018 Corporate Services 37 30 15 11 5 0 2 69 16 203
2018 IM-IT Services / Legal Services 42 32 6 9 8 0 3 76 17 38

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 Public Service 27 39 35 161647
2018 Indigenous Services Canada 33 29 38 2685
2018 Corporate Services 44 24 32 204
2018 IM-IT Services / Legal Services 42 31 28 38

Question 47. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2018 Public Service 17 33 30 6 8 6 43390
2018 Indigenous Services Canada 14 26 35 8 9 8 916
2018 Corporate Services 14 32 33 7 10 4 88
2018 IM-IT Services / Legal Services 21 0 41 15 15 7 15
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 43 40 9 5 2 0 0 84 7 161313
2018 Indigenous Services Canada 41 40 10 5 3 1 0 82 8 2678
2018 Corporate Services 45 36 10 4 5 0 0 81 8 203
2018 IM-IT Services / Legal Services 56 26 11 4 3 0 0 82 7 39

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 24 42 18 10 5 1 0 67 15 161017
2018 Indigenous Services Canada 21 41 17 13 6 1 0 63 20 2667
2018 Corporate Services 23 39 18 12 6 1 0 63 18 202
2018 IM-IT Services / Legal Services 14 48 13 12 11 3 0 63 24 38

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 11 26 35 18 8 1 1 27 37 161147
2018 Indigenous Services Canada 13 26 37 14 7 1 1 22 40 2684
2018 Corporate Services 13 23 38 19 5 2 1 25 36 204
2018 IM-IT Services / Legal Services 15 21 37 18 5 0 3 24 38 39

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 12 20 28 23 13 2 2 37 33 160571
2018 Indigenous Services Canada 16 25 28 19 9 2 1 29 42 2679
2018 Corporate Services 20 18 25 22 12 2 1 35 39 204
2018 IM-IT Services / Legal Services 23 12 26 23 14 0 3 38 36 39

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 17 24 29 17 9 2 3 26 43 160643
2018 Indigenous Services Canada 22 26 27 15 7 1 2 23 49 2674
2018 Corporate Services 23 21 27 14 10 1 3 26 46 203
2018 IM-IT Services / Legal Services 21 15 39 8 5 3 9 14 41 39

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 8 16 32 27 14 1 2 42 25 160266
2018 Indigenous Services Canada 10 18 33 24 12 1 2 37 28 2670
2018 Corporate Services 8 15 35 24 14 2 2 40 24 203
2018 IM-IT Services / Legal Services 6 12 35 22 17 2 6 43 19 39

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 17 23 27 18 11 1 2 30 42 160843
2018 Indigenous Services Canada 21 23 26 17 9 1 2 27 46 2675
2018 Corporate Services 16 25 25 17 12 2 3 30 43 204
2018 IM-IT Services / Legal Services 13 27 21 16 11 0 12 31 46 39

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 13 20 27 22 13 3 3 37 35 160300
2018 Indigenous Services Canada 19 24 27 17 10 2 2 27 45 2673
2018 Corporate Services 14 17 30 19 13 5 2 34 33 203
2018 IM-IT Services / Legal Services 14 23 27 15 14 2 6 31 40 39

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 16 24 31 16 9 2 2 25 42 161001
2018 Indigenous Services Canada 21 25 30 15 6 2 2 21 48 2684
2018 Corporate Services 14 23 35 17 9 2 1 26 38 204
2018 IM-IT Services / Legal Services 15 23 37 17 8 0 0 25 39 39

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 40 31 10 10 8 1 0 72 18 160757
2018 Indigenous Services Canada 38 30 10 11 9 1 0 69 21 2667
2018 Corporate Services 47 28 8 8 7 1 0 77 15 203
2018 IM-IT Services / Legal Services 51 18 7 16 8 0 0 69 24 39

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 44 36 9 7 4 0 0 81 11 160773
2018 Indigenous Services Canada 40 37 9 9 4 0 0 77 14 2668
2018 Corporate Services 53 28 6 10 3 0 0 80 13 204
2018 IM-IT Services / Legal Services 53 19 9 16 3 0 0 71 20 39

Question 21. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 37 40 13 5 3 1 0 77 9 161015
2018 Indigenous Services Canada 37 39 13 7 4 1 0 76 11 2669
2018 Corporate Services 43 35 11 6 5 0 0 78 11 205
2018 IM-IT Services / Legal Services 39 37 6 7 11 0 0 76 18 39

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 40 36 14 4 3 3 0 78 7 160822
2018 Indigenous Services Canada 36 37 14 6 4 2 0 76 10 2676
2018 Corporate Services 42 33 13 5 5 2 0 76 10 204
2018 IM-IT Services / Legal Services 36 38 17 7 3 0 0 74 9 39

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 39 38 13 6 3 2 0 78 9 160801
2018 Indigenous Services Canada 34 40 13 7 4 1 0 75 11 2672
2018 Corporate Services 36 38 14 7 4 1 0 75 11 203
2018 IM-IT Services / Legal Services 41 32 15 8 5 0 0 73 12 39

Question 42. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 44 36 10 5 4 0 0 81 9 160659
2018 Indigenous Services Canada 40 38 12 6 4 0 0 78 10 2676
2018 Corporate Services 42 34 12 5 5 0 0 77 11 203
2018 IM-IT Services / Legal Services 45 30 12 6 8 0 0 74 14 39

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 21 32 19 11 9 5 3 59 21 161064
2018 Indigenous Services Canada 21 30 19 13 10 4 2 55 25 2674
2018 Corporate Services 30 29 16 9 8 5 3 64 19 204
2018 IM-IT Services / Legal Services 29 30 19 10 9 0 3 60 20 39

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 31 38 14 9 5 2 1 71 15 161068
2018 Indigenous Services Canada 26 36 14 13 8 2 1 65 21 2678
2018 Corporate Services 26 43 9 12 7 2 1 71 20 204
2018 IM-IT Services / Legal Services 26 50 2 9 8 3 3 80 18 39

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 30 38 18 8 5 1 0 69 13 160645
2018 Indigenous Services Canada 23 38 21 11 6 2 0 62 17 2669
2018 Corporate Services 20 39 26 7 7 2 0 60 14 202
2018 IM-IT Services / Legal Services 26 41 20 3 8 3 0 69 11 39

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 18 25 19 14 14 8 2 48 31 161057
2018 Indigenous Services Canada 16 23 19 15 16 9 2 43 35 2677
2018 Corporate Services 17 20 27 13 12 6 4 42 28 204
2018 IM-IT Services / Legal Services 21 22 17 10 14 11 6 51 29 39

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2018 Public Service 15 85 161503
2018 Indigenous Services Canada 21 79 2686
2018 Corporate Services 17 83 203
2018 IM-IT Services / Legal Services 13 87 39

Question 49a. From whom did you experience harassment on the job? Co-workers

Survey year Organization
(%)
Total responses
2018 Public Service 51 22721
2018 Indigenous Services Canada 48 554
2018 Corporate Services 57 38

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization
(%)
Total responses
2018 Public Service 62 22735
2018 Indigenous Services Canada 60 554
2018 Corporate Services 75 38

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization
(%)
Total responses
2018 Public Service 8 22696
2018 Indigenous Services Canada 9 554

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2018 Public Service 5 22696
2018 Indigenous Services Canada 4 554
2018 Corporate Services 0 38

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2018 Public Service 6 22696
2018 Indigenous Services Canada 10 554

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2018 Public Service 10 22712
2018 Indigenous Services Canada 16 554

Question 49g. From whom did you experience harassment on the job? Other

Survey year Organization
(%)
Total responses
2018 Public Service 4 22694
2018 Indigenous Services Canada 7 554

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization
(%)
Total responses
2018 Public Service 40 22709
2018 Indigenous Services Canada 44 555
2018 Corporate Services 37 38

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization
(%)
Total responses
2018 Public Service 40 22697
2018 Indigenous Services Canada 40 555
2018 Corporate Services 40 38

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization
(%)
Total responses
2018 Public Service 46 22698
2018 Indigenous Services Canada 50 555
2018 Corporate Services 50 38

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization
(%)
Total responses
2018 Public Service 41 22706
2018 Indigenous Services Canada 40 555
2018 Corporate Services 48 38

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Survey year Organization
(%)
Total responses
2018 Public Service 33 22690
2018 Indigenous Services Canada 38 555
2018 Corporate Services 44 38

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization
(%)
Total responses
2018 Public Service 56 22722
2018 Indigenous Services Canada 52 555
2018 Corporate Services 49 38

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization
(%)
Total responses
2018 Public Service 36 22699
2018 Indigenous Services Canada 35 555
2018 Corporate Services 33 38

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization
(%)
Total responses
2018 Public Service 2 22678
2018 Indigenous Services Canada 2 555

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization
(%)
Total responses
2018 Public Service 10 22693
2018 Indigenous Services Canada 6 555
2018 Corporate Services 12 38

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization
(%)
Total responses
2018 Public Service 13 22689
2018 Indigenous Services Canada 10 555
2018 Corporate Services 11 38

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization
(%)
Total responses
2018 Public Service 48 22704
2018 Indigenous Services Canada 48 555
2018 Corporate Services 53 38

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting

Survey year Organization
(%)
Total responses
2018 Public Service 27 22702
2018 Indigenous Services Canada 26 555
2018 Corporate Services 24 38

Question 50m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization
(%)
Total responses
2018 Public Service 15 22687
2018 Indigenous Services Canada 15 555
2018 Corporate Services 13 38

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2018 Public Service 51 22718
2018 Indigenous Services Canada 53 554
2018 Corporate Services 37 38

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization
(%)
Total responses
2018 Public Service 27 22701
2018 Indigenous Services Canada 28 554
2018 Corporate Services 20 38

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2018 Public Service 8 22688
2018 Indigenous Services Canada 7 554

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization
(%)
Total responses
2018 Public Service 20 22699
2018 Indigenous Services Canada 17 554
2018 Corporate Services 21 38

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2018 Public Service 10 22689
2018 Indigenous Services Canada 8 554

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2018 Public Service 7 22692
2018 Indigenous Services Canada 5 554

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2018 Public Service 14 22692
2018 Indigenous Services Canada 15 554
2018 Corporate Services 11 38

Question 51h. What action(s) did you take to address the harassment you experienced? Other

Survey year Organization
(%)
Total responses
2018 Public Service 11 22688
2018 Indigenous Services Canada 10 554

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization
(%)
Total responses
2018 Public Service 27 22709
2018 Indigenous Services Canada 26 554
2018 Corporate Services 35 38

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization
(%)
Total responses
2018 Public Service 11 21200
2018 Indigenous Services Canada 8 532

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2018 Public Service 19 21197
2018 Indigenous Services Canada 17 532

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization
(%)
Total responses
2018 Public Service 10 21191
2018 Indigenous Services Canada 6 532

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization
(%)
Total responses
2018 Public Service 7 21189
2018 Indigenous Services Canada 8 532

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization
(%)
Total responses
2018 Public Service 10 21189
2018 Indigenous Services Canada 11 532
2018 Corporate Services 16 35

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2018 Public Service 9 21189
2018 Indigenous Services Canada 11 532
2018 Corporate Services 15 35

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization
(%)
Total responses
2018 Public Service 10 21188
2018 Indigenous Services Canada 10 532

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2018 Public Service 11 21193
2018 Indigenous Services Canada 13 532
2018 Corporate Services 17 35

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization
(%)
Total responses
2018 Public Service 12 21192
2018 Indigenous Services Canada 11 532

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2018 Public Service 30 21199
2018 Indigenous Services Canada 31 532
2018 Corporate Services 33 35

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2018 Public Service 9 21189
2018 Indigenous Services Canada 8 532

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2018 Public Service 47 21214
2018 Indigenous Services Canada 46 532
2018 Corporate Services 53 35

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization
(%)
Total responses
2018 Public Service 2 21187
2018 Indigenous Services Canada 2 532
2018 Corporate Services 0 35

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2018 Public Service 56 21220
2018 Indigenous Services Canada 62 532
2018 Corporate Services 52 35

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization
(%)
Total responses
2018 Public Service 4 21191
2018 Indigenous Services Canada 4 532

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization
(%)
Total responses
2018 Public Service 13 21192
2018 Indigenous Services Canada 13 532
2018 Corporate Services 14 35

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 16 19 21 8 8 23 5 48 22 161102
2018 Indigenous Services Canada 12 18 25 11 10 19 5 39 28 2681
2018 Corporate Services 12 18 29 7 8 21 6 40 20 204
2018 IM-IT Services / Legal Services 12 14 24 8 9 22 12 38 26 39

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 29 31 18 7 6 7 1 66 14 161060
2018 Indigenous Services Canada 23 30 21 9 8 7 1 58 19 2677
2018 Corporate Services 21 30 23 7 10 9 1 56 18 204
2018 IM-IT Services / Legal Services 28 28 18 5 15 6 0 60 21 39

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2018 Public Service 8 92 161188
2018 Indigenous Services Canada 12 88 2691
2018 Corporate Services 13 87 205
2018 IM-IT Services / Legal Services 16 84 39

Question 56a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization
(%)
Total responses
2018 Public Service 36 11806
2018 Indigenous Services Canada 36 325
2018 Corporate Services 47 26

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization
(%)
Total responses
2018 Public Service 77 11826
2018 Indigenous Services Canada 67 325
2018 Corporate Services 56 26

Question 56c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization
(%)
Total responses
2018 Public Service 4 11797
2018 Indigenous Services Canada 5 325
2018 Corporate Services 0 26

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2018 Public Service 4 11797
2018 Corporate Services 0 26

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2018 Public Service 7 11798
2018 Indigenous Services Canada 6 325
2018 Corporate Services 0 26

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2018 Public Service 9 11802
2018 Indigenous Services Canada 18 325

Question 56g. From whom did you experience discrimination on the job? Other

Survey year Organization
(%)
Total responses
2018 Public Service 8 11798
2018 Indigenous Services Canada 11 325
2018 Corporate Services 28 26

Question 57a. Please indicate the type of discrimination you experienced. Race

Survey year Organization
(%)
Total responses
2018 Public Service 25 11790
2018 Indigenous Services Canada 47 324
2018 Corporate Services 35 25

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization
(%)
Total responses
2018 Public Service 20 11790
2018 Indigenous Services Canada 27 324
2018 Corporate Services 20 25

Question 57c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization
(%)
Total responses
2018 Public Service 15 11786
2018 Indigenous Services Canada 19 324

Question 57d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization
(%)
Total responses
2018 Public Service 6 11784
2018 Indigenous Services Canada 4 324
2018 Corporate Services 0 25

Question 57e. Please indicate the type of discrimination you experienced. Age

Survey year Organization
(%)
Total responses
2018 Public Service 26 11787
2018 Indigenous Services Canada 18 324
2018 Corporate Services 22 25

Question 57f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization
(%)
Total responses
2018 Public Service 29 11792
2018 Indigenous Services Canada 20 324
2018 Corporate Services 27 25

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization
(%)
Total responses
2018 Public Service 4 11783
2018 Indigenous Services Canada 2 324
2018 Corporate Services 0 25

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization
(%)
Total responses
2018 Public Service 2 11782
2018 Corporate Services 0 25

Question 57i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization
(%)
Total responses
2018 Public Service 8 11785
2018 Indigenous Services Canada 6 324
2018 Corporate Services 0 25

Question 57j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization
(%)
Total responses
2018 Public Service 15 11787
2018 Indigenous Services Canada 9 324

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization
(%)
Total responses
2018 Public Service 1 11782
2018 Indigenous Services Canada 0 324
2018 Corporate Services 0 25

Question 57l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization
(%)
Total responses
2018 Public Service 17 11791
2018 Indigenous Services Canada 11 324

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization
(%)
Total responses
2018 Public Service 0 11783
2018 Corporate Services 0 25

Question 57n. Please indicate the type of discrimination you experienced. Other

Survey year Organization
(%)
Total responses
2018 Public Service 19 11797
2018 Indigenous Services Canada 13 324

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2018 Public Service 29 11822
2018 Indigenous Services Canada 26 326
2018 Corporate Services 18 26

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization
(%)
Total responses
2018 Public Service 15 11810
2018 Indigenous Services Canada 10 326

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2018 Public Service 5 11809
2018 Indigenous Services Canada 4 326
2018 Corporate Services 0 26

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization
(%)
Total responses
2018 Public Service 17 11817
2018 Indigenous Services Canada 11 326

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2018 Public Service 4 11805
2018 Indigenous Services Canada 3 326

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2018 Public Service 6 11807
2018 Indigenous Services Canada 2 326

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2018 Public Service 9 11806
2018 Indigenous Services Canada 9 326

Question 58h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization
(%)
Total responses
2018 Public Service 9 11808
2018 Indigenous Services Canada 8 325

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization
(%)
Total responses
2018 Public Service 49 11821
2018 Indigenous Services Canada 55 326
2018 Corporate Services 58 26

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization
(%)
Total responses
2018 Public Service 5 11053
2018 Indigenous Services Canada 5 320

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2018 Public Service 13 11052
2018 Indigenous Services Canada 15 320
2018 Corporate Services 30 25

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization
(%)
Total responses
2018 Public Service 3 11049
2018 Indigenous Services Canada 4 320

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization
(%)
Total responses
2018 Public Service 2 11050
2018 Indigenous Services Canada 2 320
2018 Corporate Services 0 25

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization
(%)
Total responses
2018 Public Service 3 11051
2018 Indigenous Services Canada 3 320
2018 Corporate Services 0 25

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2018 Public Service 4 11049
2018 Indigenous Services Canada 3 320

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization
(%)
Total responses
2018 Public Service 7 11051
2018 Indigenous Services Canada 6 320

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2018 Public Service 11 11053
2018 Indigenous Services Canada 10 320

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization
(%)
Total responses
2018 Public Service 11 11055
2018 Indigenous Services Canada 10 320

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2018 Public Service 27 11058
2018 Indigenous Services Canada 21 320
2018 Corporate Services 17 25

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2018 Public Service 9 11054
2018 Indigenous Services Canada 6 320
2018 Corporate Services 0 25

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2018 Public Service 45 11069
2018 Indigenous Services Canada 38 320
2018 Corporate Services 31 25

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Organization
(%)
Total responses
2018 Public Service 2 11050
2018 Corporate Services 0 25

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2018 Public Service 64 11072
2018 Indigenous Services Canada 60 320
2018 Corporate Services 46 25

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization
(%)
Total responses
2018 Public Service 4 11051
2018 Indigenous Services Canada 2 320

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Organization
(%)
Total responses
2018 Public Service 13 11050
2018 Indigenous Services Canada 16 318

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 18 18 24 4 4 26 5 53 12 161075
2018 Indigenous Services Canada 14 17 29 6 6 23 5 44 17 2676
2018 Corporate Services 14 14 28 5 4 29 5 42 14 203
2018 IM-IT Services / Legal Services 11 9 21 6 5 40 9 38 22 37

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 30 31 19 5 4 10 1 69 10 161053
2018 Indigenous Services Canada 24 29 24 7 6 9 1 59 14 2678
2018 Corporate Services 20 32 23 6 6 11 1 60 14 202
2018 IM-IT Services / Legal Services 21 36 21 0 14 8 0 62 16 36
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 52 26 10 5 5 1 0 80 10 160320
2018 Indigenous Services Canada 55 23 11 5 5 1 0 79 10 2656
2018 Corporate Services 59 24 8 5 4 0 0 83 9 203
2018 IM-IT Services / Legal Services 53 26 6 7 8 0 0 79 15 39

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 29 40 16 8 4 2 0 71 13 161108
2018 Indigenous Services Canada 22 43 17 9 5 2 0 67 15 2673
2018 Corporate Services 25 46 15 6 6 2 0 73 12 203
2018 IM-IT Services / Legal Services 24 56 9 3 5 3 0 82 8 39

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 23 35 18 13 10 2 0 59 23 161341
2018 Indigenous Services Canada 17 33 19 18 11 2 1 51 29 2684
2018 Corporate Services 22 32 21 14 9 2 0 55 23 203
2018 IM-IT Services / Legal Services 26 33 20 12 9 0 0 59 21 39

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 21 24 22 14 18 0 1 46 32 161369
2018 Indigenous Services Canada 17 22 23 16 21 0 1 40 37 2683
2018 Corporate Services 23 20 21 13 22 0 2 43 36 204
2018 IM-IT Services / Legal Services 28 19 16 9 26 0 3 48 36 39

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 18 27 28 16 11 0 1 45 27 161255
2018 Indigenous Services Canada 16 25 28 16 15 0 0 42 30 2683
2018 Corporate Services 20 30 22 15 14 0 0 50 29 203
2018 IM-IT Services / Legal Services 26 27 25 11 12 0 0 53 22 39

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 25 29 24 13 8 0 2 55 21 160603
2018 Indigenous Services Canada 22 32 24 13 8 1 1 54 21 2668
2018 Corporate Services 22 32 28 10 7 0 0 55 17 202
2018 IM-IT Services / Legal Services 26 39 24 8 3 0 0 65 11 38

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 20 23 23 17 15 1 1 44 32 160732
2018 Indigenous Services Canada 18 21 23 16 20 1 1 40 37 2669
2018 Corporate Services 25 23 17 20 16 0 0 48 36 202
2018 IM-IT Services / Legal Services 21 32 15 17 15 0 0 53 32 39

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 46 23 13 6 4 0 6 75 11 160698
2018 Indigenous Services Canada 42 27 14 6 6 0 5 73 12 2673
2018 Corporate Services 48 24 14 5 4 0 6 76 10 204
2018 IM-IT Services / Legal Services 65 26 0 0 3 0 6 97 3 39

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 30 27 21 11 9 0 1 58 20 161068
2018 Indigenous Services Canada 27 28 22 11 11 0 1 56 22 2680
2018 Corporate Services 36 24 23 10 8 0 1 60 17 204
2018 IM-IT Services / Legal Services 46 23 16 10 3 0 2 70 13 39

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 25 33 23 10 6 1 1 59 17 160799
2018 Indigenous Services Canada 23 34 23 11 7 1 1 58 18 2677
2018 Corporate Services 24 35 20 11 7 1 1 61 19 205
2018 IM-IT Services / Legal Services 16 49 10 16 9 0 0 65 25 39

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 21 31 25 14 8 1 1 53 22 160760
2018 Indigenous Services Canada 19 30 26 14 9 1 1 50 24 2673
2018 Corporate Services 22 30 23 13 11 0 0 52 24 205
2018 IM-IT Services / Legal Services 31 25 24 12 7 0 0 56 20 39

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 27 31 22 12 7 0 1 59 19 160624
2018 Indigenous Services Canada 23 31 23 12 10 1 1 55 22 2675
2018 Corporate Services 24 33 21 10 12 0 1 57 22 204
2018 IM-IT Services / Legal Services 29 41 11 8 12 0 0 70 19 39

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 27 31 22 12 7 0 1 59 18 160191
2018 Indigenous Services Canada 25 32 22 13 7 0 1 58 20 2666
2018 Corporate Services 27 33 22 9 8 0 1 60 18 205
2018 IM-IT Services / Legal Services 31 34 25 8 3 0 0 65 11 39

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 50 25 13 6 4 0 2 76 10 160099
2018 Indigenous Services Canada 48 25 14 7 5 0 1 74 12 2655
2018 Corporate Services 50 23 13 7 6 1 1 74 13 205
2018 IM-IT Services / Legal Services 56 13 14 6 9 2 0 71 15 39

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 67 16 7 3 3 1 5 87 6 160330
2018 Indigenous Services Canada 65 16 7 3 3 1 4 86 6 2656
2018 Corporate Services 65 14 6 2 5 2 7 86 8 202
2018 IM-IT Services / Legal Services 70 8 3 5 6 3 5 85 12 38

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 67 14 7 4 4 1 3 84 9 160420
2018 Indigenous Services Canada 61 17 9 5 5 1 2 80 10 2675
2018 Corporate Services 64 15 9 2 6 2 2 82 8 202
2018 IM-IT Services / Legal Services 64 16 9 0 6 3 2 83 7 38

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 52 27 11 4 3 0 1 81 7 160968
2018 Indigenous Services Canada 48 30 13 5 3 0 1 79 8 2679
2018 Corporate Services 52 32 9 4 3 0 0 84 7 204
2018 IM-IT Services / Legal Services 60 23 11 3 3 0 0 83 6 39

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 53 22 11 6 6 0 1 76 12 160500
2018 Indigenous Services Canada 52 22 12 7 6 1 1 74 13 2666
2018 Corporate Services 53 21 12 8 5 0 1 74 13 202
2018 IM-IT Services / Legal Services 63 13 8 11 5 0 0 77 15 39

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 52 13 6 2 1 0 26 88 4 159765
2018 Indigenous Services Canada 50 12 6 2 1 1 28 87 5 2660
2018 Corporate Services 52 12 4 0 1 0 30 92 2 201
2018 IM-IT Services / Legal Services 58 8 2 2 0 0 30 94 3 37

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 61 20 9 3 2 0 6 86 4 160250
2018 Indigenous Services Canada 53 24 11 5 2 1 5 81 7 2668
2018 Corporate Services 63 21 6 5 1 0 4 87 6 200
2018 IM-IT Services / Legal Services 64 15 5 9 0 0 7 85 10 38

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 64 15 7 4 5 0 4 83 10 160852
2018 Indigenous Services Canada 62 16 8 4 6 1 3 81 10 2676
2018 Corporate Services 63 16 9 3 6 1 1 81 9 204
2018 IM-IT Services / Legal Services 62 6 16 7 3 6 0 72 10 39

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 48 29 14 4 2 0 2 79 7 160646
2018 Indigenous Services Canada 49 29 14 4 2 0 2 79 6 2670
2018 Corporate Services 51 26 14 7 3 0 0 77 9 204
2018 IM-IT Services / Legal Services 58 22 8 8 4 0 0 80 12 39

Question 63. Overall, my level of work-related stress is…

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 13 31 36 14 5 0 0 45 19 161633
2018 Indigenous Services Canada 12 30 36 15 6 0 1 43 21 2690
2018 Corporate Services 17 30 38 9 6 0 1 47 15 205
2018 IM-IT Services / Legal Services 14 39 27 16 5 0 0 52 21 39

Question 64. After my workday, I feel emotionally drained.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 10 20 38 22 10 0 0 32 30 159815
2018 Indigenous Services Canada 12 21 39 20 8 0 0 28 33 2647
2018 Corporate Services 10 17 42 21 8 0 1 30 28 201
2018 IM-IT Services / Legal Services 8 15 47 21 5 0 5 27 24 39
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 29 26 20 11 11 2 1 30 70 161576
2018 Indigenous Services Canada 23 26 21 15 14 2 1 23 77 2690
2018 Corporate Services 32 22 17 14 14 1 1 33 67 204
2018 IM-IT Services / Legal Services 30 20 13 21 17 0 0 30 70 39

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Organization
(%)
Total responses
2018 Public Service 23 109172
2018 Indigenous Services Canada 27 2019
2018 Corporate Services 24 141
2018 IM-IT Services / Legal Services 33 28

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Organization
(%)
Total responses
2018 Public Service 35 109188
2018 Indigenous Services Canada 35 2020
2018 Corporate Services 37 141
2018 IM-IT Services / Legal Services 33 28

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Organization
(%)
Total responses
2018 Public Service 23 109138
2018 Indigenous Services Canada 24 2019
2018 Corporate Services 27 141
2018 IM-IT Services / Legal Services 20 28

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Organization
(%)
Total responses
2018 Public Service 44 109210
2018 Indigenous Services Canada 44 2020
2018 Corporate Services 40 141
2018 IM-IT Services / Legal Services 38 28

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Organization
(%)
Total responses
2018 Public Service 7 109103
2018 Indigenous Services Canada 7 2019
2018 Corporate Services 9 141
2018 IM-IT Services / Legal Services 17 28

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay

Survey year Organization
(%)
Total responses
2018 Public Service 33 109160
2018 Indigenous Services Canada 32 2020
2018 Corporate Services 24 141
2018 IM-IT Services / Legal Services 19 28

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Organization
(%)
Total responses
2018 Public Service 34 109157
2018 Indigenous Services Canada 31 2019
2018 Corporate Services 39 141
2018 IM-IT Services / Legal Services 45 28

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Organization 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2018 Public Service 6 41 19 11 5 19 104045
2018 Indigenous Services Canada 4 38 18 12 6 22 1915
2018 Corporate Services 1 40 19 15 6 18 132
2018 IM-IT Services / Legal Services 0 44 15 23 0 19 26

Question 70. Have all your pay or other compensation issues been resolved?

Survey year Organization Yes
(%)
No
(%)
Total responses
2018 Public Service 35 65 108456
2018 Indigenous Services Canada 32 68 1998
2018 Corporate Services 28 72 139
2018 IM-IT Services / Legal Services 21 79 28

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 42 16 13 9 11 1 8 63 22 161026
2018 Indigenous Services Canada 34 18 16 11 12 1 8 58 25 2680
2018 Corporate Services 40 18 12 11 13 0 6 61 26 204
2018 IM-IT Services / Legal Services 31 31 8 14 7 0 9 68 23 38

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 11 22 18 18 23 2 6 36 44 108900
2018 Indigenous Services Canada 8 21 18 19 27 2 5 31 49 2011
2018 Corporate Services 6 22 22 16 30 1 3 29 48 141
2018 IM-IT Services / Legal Services 9 16 18 15 37 4 2 26 55 28

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 5 13 16 19 39 2 7 19 63 108928
2018 Indigenous Services Canada 3 11 16 18 46 2 4 15 68 2010
2018 Corporate Services 2 8 18 15 50 1 5 11 69 141
2018 IM-IT Services / Legal Services 0 4 20 13 52 4 6 5 73 28
Date modified: