2018 Public Service Employee Survey Results by Theme for Royal Canadian Mounted Police by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 41 10 6 3 0 0 82 9 1426
2018 Does not provide services to public 38 39 11 7 5 0 0 78 11 3142
2017 Provides services to public 41 42 9 5 2 0 0 83 8 1594
2017 Does not provide services to public 38 43 9 7 4 0 0 81 11 3239
2014 Provides services to public 41 43 7 5 3 0 0 84 9 1434
2014 Does not provide services to public 34 42 11 8 5 0 0 77 12 2636
2011 Provides services to public 44 39 8 6 3 0 0 83 9 1972
2011 Does not provide services to public 37 41 11 7 5 0 0 78 12 3616
2008 Provides services to public 45 38 7 7 3 0 0 83 10 1359
2008 Does not provide services to public 36 41 10 7 5 0 0 77 12 2106

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 36 12 10 8 0 0 69 18 1432
2018 Does not provide services to public 37 36 11 9 7 0 0 73 16 3157
2017 Provides services to public 33 34 13 10 8 0 0 68 19 1588
2017 Does not provide services to public 36 36 12 9 7 0 0 72 16 3231

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 62 29 6 1 1 0 0 91 2 1417
2018 Does not provide services to public 58 30 8 2 2 0 0 88 4 3133
2017 Provides services to public 65 28 5 1 1 0 0 93 2 1585
2017 Does not provide services to public 58 31 7 2 1 0 0 89 4 3239
2014 Provides services to public 73 21 4 1 1 0 0 94 2 1431
2014 Does not provide services to public 67 24 6 2 1 0 0 91 3 2635
2011 Provides services to public 70 23 4 1 1 0 0 94 2 1975
2011 Does not provide services to public 64 28 6 2 1 0 0 92 3 3620

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 37 10 4 3 0 0 84 6 1433
2018 Does not provide services to public 45 37 10 5 3 0 0 82 8 3157
2017 Provides services to public 48 38 8 4 1 0 0 86 5 1584
2017 Does not provide services to public 46 38 9 5 3 0 0 83 8 3233
2014 Provides services to public 52 36 7 3 2 0 0 88 5 1434
2014 Does not provide services to public 44 37 10 6 3 0 0 82 9 2634
2011 Provides services to public 51 36 7 4 2 0 0 87 6 1979
2011 Does not provide services to public 43 40 9 5 3 0 0 83 8 3620
2008 Provides services to public 52 36 5 5 2 0 0 88 7 1371
2008 Does not provide services to public 41 41 9 6 3 0 0 83 9 2127

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 31 17 7 6 1 0 70 14 1437
2018 Does not provide services to public 40 30 15 8 6 1 0 71 14 3138
2017 Provides services to public 36 33 13 10 7 0 0 70 17 1587
2017 Does not provide services to public 41 32 14 7 5 0 0 74 12 3238
2014 Provides services to public 38 35 14 7 5 1 0 74 12 1434
2014 Does not provide services to public 37 34 14 9 6 1 0 71 14 2635
2011 Provides services to public 33 36 17 8 5 1 0 70 13 1980
2011 Does not provide services to public 31 35 17 10 6 1 0 67 16 3621

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 34 14 8 6 0 0 72 14 1419
2018 Does not provide services to public 40 33 15 8 5 0 0 73 12 3117
2017 Provides services to public 37 34 13 10 6 0 0 71 16 1594
2017 Does not provide services to public 41 35 12 8 4 0 0 76 12 3245
2014 Provides services to public 39 36 15 7 4 0 0 75 11 1433
2014 Does not provide services to public 36 36 13 9 5 0 0 72 14 2635
2011 Provides services to public 32 39 15 9 5 0 0 71 14 1976
2011 Does not provide services to public 31 38 15 11 5 0 0 69 16 3610
2008 Provides services to public 35 40 11 8 5 1 0 75 13 1373
2008 Does not provide services to public 33 38 13 9 6 0 0 71 16 2130

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 25 16 10 9 2 0 64 19 1436
2018 Does not provide services to public 39 25 16 10 8 2 1 66 18 3145
2017 Provides services to public 37 23 17 10 8 4 1 63 19 1589
2017 Does not provide services to public 41 24 14 10 6 3 1 68 17 3237
2014 Provides services to public 41 24 15 10 7 2 0 67 17 1434
2014 Does not provide services to public 39 24 15 10 8 3 0 65 19 2634
2011 Provides services to public 37 26 15 10 8 3 1 66 18 1976
2011 Does not provide services to public 35 25 15 12 9 3 0 63 22 3611
2008 Provides services to public 35 28 14 10 8 5 0 66 19 1372
2008 Does not provide services to public 31 27 15 12 9 5 0 61 23 2131
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 28 14 7 6 1 1 73 13 1429
2018 Does not provide services to public 47 28 11 7 5 1 1 76 13 3139
2017 Provides services to public 45 28 11 7 6 2 1 75 14 1596
2017 Does not provide services to public 46 29 12 7 4 2 1 77 11 3243
2014 Provides services to public 45 30 11 6 5 2 1 77 12 1432
2014 Does not provide services to public 44 29 11 8 6 2 1 75 14 2635
2011 Provides services to public 41 32 12 8 6 1 1 74 14 1968
2011 Does not provide services to public 43 29 13 8 6 2 0 73 14 3619
2008 Provides services to public 38 31 11 9 8 3 0 71 18 1373
2008 Does not provide services to public 40 28 12 9 7 3 0 71 17 2132

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 29 11 10 6 1 1 72 17 1425
2018 Does not provide services to public 43 30 10 9 6 0 1 74 16 3134
2017 Provides services to public 43 30 11 8 7 1 1 74 15 1594
2017 Does not provide services to public 43 33 9 9 5 1 0 77 14 3243
2014 Provides services to public 42 32 12 7 6 1 0 75 14 1433
2014 Does not provide services to public 41 30 11 10 7 1 0 73 17 2636
2011 Provides services to public 39 33 11 9 6 1 0 73 16 1970
2011 Does not provide services to public 38 33 11 11 7 1 0 72 18 3614
2008 Provides services to public 36 33 10 11 9 1 0 69 21 1370
2008 Does not provide services to public 37 31 10 11 9 1 0 69 20 2131

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 27 12 8 6 0 1 73 14 1431
2018 Does not provide services to public 51 25 11 7 6 0 0 76 13 3145
2017 Provides services to public 51 26 10 5 7 0 0 77 12 1588
2017 Does not provide services to public 55 24 9 6 5 0 0 80 11 3246
2014 Provides services to public 52 26 10 7 5 0 0 78 12 1434
2014 Does not provide services to public 50 26 9 7 7 0 0 77 14 2636

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 30 16 10 7 4 1 66 18 1435
2018 Does not provide services to public 33 32 15 9 6 4 0 68 16 3157
2017 Provides services to public 32 33 15 8 8 4 1 68 16 1594
2017 Does not provide services to public 34 31 13 9 6 6 1 70 16 3246
2014 Provides services to public 32 33 16 10 5 3 1 68 16 1434
2014 Does not provide services to public 29 35 14 10 7 5 0 67 18 2634
2011 Provides services to public 25 33 18 12 8 4 1 61 21 1978
2011 Does not provide services to public 22 32 19 12 10 5 1 57 23 3617

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 29 18 11 9 1 1 61 21 1430
2018 Does not provide services to public 30 32 16 12 8 2 0 64 20 3149
2017 Provides services to public 28 32 15 11 10 2 1 62 22 1594
2017 Does not provide services to public 30 32 15 12 7 3 1 65 20 3241
2014 Provides services to public 28 34 16 12 8 1 1 64 20 1434
2014 Does not provide services to public 26 32 17 13 9 3 0 60 22 2633
2011 Provides services to public 25 32 18 12 11 2 0 58 23 1975
2011 Does not provide services to public 20 31 18 16 12 2 0 53 28 3615
2008 Provides services to public 27 34 13 13 9 3 0 64 22 1374
2008 Does not provide services to public 25 33 16 12 11 3 0 60 23 2132

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 28 20 14 9 4 0 54 25 1424
2018 Does not provide services to public 22 30 21 14 8 4 0 55 23 3147
2017 Provides services to public 22 29 18 14 11 4 1 54 27 1593
2017 Does not provide services to public 22 32 17 14 8 6 1 58 24 3233
2014 Provides services to public 24 30 17 16 9 3 1 56 26 1433
2014 Does not provide services to public 19 29 18 18 10 5 0 51 29 2635
2011 Provides services to public 17 36 19 15 10 4 0 54 26 1978
2011 Does not provide services to public 13 29 20 20 12 5 0 45 34 3617
2008 Provides services to public 18 33 17 18 10 5 0 54 29 1373
2008 Does not provide services to public 15 32 17 19 12 6 0 49 33 2129

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 28 18 16 13 2 1 52 30 1428
2018 Does not provide services to public 19 30 18 19 11 3 0 50 31 3153
2017 Provides services to public 21 28 18 17 12 4 1 51 30 1591
2017 Does not provide services to public 20 31 17 16 11 4 0 54 28 3241
2014 Provides services to public 21 31 16 17 12 2 1 54 29 1432
2014 Does not provide services to public 17 32 16 18 13 3 0 51 32 2634
2011 Provides services to public 16 35 17 18 12 2 0 52 30 1976
2011 Does not provide services to public 12 32 18 21 14 3 0 45 36 3618
2008 Provides services to public 20 37 13 18 10 2 0 58 28 1375
2008 Does not provide services to public 16 35 15 20 11 2 0 52 33 2128
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 32 16 12 11 0 0 60 23 1436
2018 Does not provide services to public 32 34 14 11 9 0 0 66 20 3143
2017 Provides services to public 29 34 14 13 9 0 0 63 22 1593
2017 Does not provide services to public 32 35 14 11 7 0 0 67 19 3237
2014 Provides services to public 29 36 14 13 8 0 0 65 21 1433
2014 Does not provide services to public 28 37 13 12 9 0 0 65 21 2634
2011 Provides services to public 25 39 15 13 8 0 0 64 21 1975
2011 Does not provide services to public 25 38 14 13 9 0 0 64 22 3619

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 39 12 9 5 0 0 74 14 1433
2018 Does not provide services to public 32 40 13 9 5 0 0 72 15 3151
2017 Provides services to public 36 39 12 9 5 0 0 75 14 1595
2017 Does not provide services to public 34 41 11 10 4 0 0 75 14 3236

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 23 17 20 17 9 2 39 42 1427
2018 Does not provide services to public 14 21 19 17 15 12 2 41 37 3148
2017 Provides services to public 12 23 17 19 16 11 2 40 40 1591
2017 Does not provide services to public 13 21 16 17 13 17 3 42 38 3241
2014 Provides services to public 13 23 18 21 15 8 2 40 39 1431
2014 Does not provide services to public 13 22 17 18 16 11 2 41 39 2634

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 30 13 10 6 0 1 70 17 1426
2018 Does not provide services to public 39 32 12 10 6 0 1 72 16 3146
2017 Provides services to public 39 33 12 9 7 0 1 73 16 1593
2017 Does not provide services to public 40 32 12 9 6 1 1 73 15 3245
2014 Provides services to public 42 33 11 7 6 1 0 76 13 1432
2014 Does not provide services to public 40 33 10 9 7 1 0 74 16 2637
2011 Provides services to public 36 35 12 9 6 1 0 73 15 1973
2011 Does not provide services to public 34 35 12 11 7 1 0 70 17 3620
2008 Provides services to public 33 34 12 11 10 0 0 67 21 1374
2008 Does not provide services to public 34 33 13 10 8 1 0 68 19 2132

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 32 15 10 7 3 1 67 18 136
2018 Does not provide services to public 29 36 14 9 7 2 4 68 17 583
2017 Provides services to public 23 37 14 14 8 2 2 63 23 164
2017 Does not provide services to public 30 35 14 10 5 2 5 70 16 591
2014 Provides services to public 32 33 13 14 4 1 4 68 19 136
2014 Does not provide services to public 25 36 15 10 6 3 4 66 17 524

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 44 8 13 6 0 0 73 19 1438
2018 Does not provide services to public 29 44 9 13 5 0 1 73 18 3156
2017 Provides services to public 27 39 11 15 7 0 0 66 22 1594
2017 Does not provide services to public 33 38 9 14 6 0 0 71 20 3241
2014 Provides services to public 28 41 9 14 7 0 0 70 21 1433
2014 Does not provide services to public 32 37 10 13 7 0 0 70 20 2636
2011 Provides services to public 28 41 11 13 6 0 0 69 19 1972
2011 Does not provide services to public 28 39 12 13 7 0 1 67 20 3615
2008 Provides services to public 25 43 10 15 6 0 0 68 22 1375
2008 Does not provide services to public 27 40 11 14 7 1 0 68 21 2133

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 38 11 5 3 0 0 81 8 1435
2018 Does not provide services to public 40 38 11 6 3 0 0 79 10 3147
2017 Provides services to public 46 36 10 5 2 0 0 83 7 1592
2017 Does not provide services to public 42 37 11 7 3 0 0 79 10 3244
2014 Provides services to public 44 38 10 5 2 0 0 82 7 1434
2014 Does not provide services to public 39 37 11 8 4 0 0 77 12 2637
2011 Provides services to public 49 34 9 5 3 0 0 84 7 1981
2011 Does not provide services to public 43 36 10 7 4 0 0 79 11 3616
2008 Provides services to public 42 39 9 7 3 0 0 81 10 1375
2008 Does not provide services to public 36 40 11 8 4 0 0 77 13 2126

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 38 7 5 3 0 0 86 7 1423
2018 Does not provide services to public 46 36 8 6 3 0 0 82 10 3125
2017 Provides services to public 52 34 7 5 2 0 0 86 7 1588
2017 Does not provide services to public 48 35 7 7 3 0 0 82 10 3240
2014 Provides services to public 49 37 6 5 2 0 0 86 7 1432
2014 Does not provide services to public 44 37 8 7 4 0 0 81 11 2636
2011 Provides services to public 50 37 6 4 3 0 0 87 7 1973
2011 Does not provide services to public 45 38 7 6 4 0 0 83 10 3620
2008 Provides services to public 48 38 6 5 3 0 0 86 8 1376
2008 Does not provide services to public 42 40 8 6 4 0 0 82 10 2133

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 29 19 13 10 3 1 56 24 1430
2018 Does not provide services to public 24 33 17 14 10 2 1 58 24 3146
2017 Provides services to public 28 32 15 11 9 3 2 63 21 1590
2017 Does not provide services to public 28 32 14 12 9 4 2 63 21 3237
2014 Provides services to public 26 31 15 13 10 2 1 60 24 1434
2014 Does not provide services to public 26 31 15 13 12 2 1 59 26 2635
2011 Provides services to public 24 33 16 15 11 1 1 58 26 1970
2011 Does not provide services to public 22 33 17 14 13 2 0 55 28 3617
2008 Provides services to public 19 33 18 17 11 2 0 53 28 1374
2008 Does not provide services to public 20 35 15 13 13 2 0 57 27 2131

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 21 19 17 19 3 5 40 40 1434
2018 Does not provide services to public 19 25 16 17 19 2 3 46 37 3148
2017 Provides services to public 18 23 16 14 19 3 7 46 36 1589
2017 Does not provide services to public 19 24 14 16 17 3 6 48 37 3240
2014 Provides services to public 15 21 16 18 22 3 6 39 43 1433
2014 Does not provide services to public 17 22 15 18 24 2 3 40 44 2634
2011 Provides services to public 13 25 16 16 24 2 4 41 42 1973
2011 Does not provide services to public 12 23 14 19 27 2 3 37 48 3618
2008 Provides services to public 11 25 14 18 26 2 4 38 47 1371
2008 Does not provide services to public 13 29 13 17 24 2 2 44 43 2121

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 36 14 13 9 0 0 64 22 1431
2018 Does not provide services to public 33 37 12 10 7 0 0 70 17 3139
2017 Provides services to public 31 38 13 12 7 0 0 69 18 1583
2017 Does not provide services to public 35 38 10 10 6 0 1 74 15 3229
2014 Provides services to public 25 43 12 12 7 0 0 68 19 1433
2014 Does not provide services to public 28 41 11 12 8 0 0 69 20 2635
2011 Provides services to public 33 39 11 11 6 0 0 73 17 1973
2011 Does not provide services to public 33 40 11 10 6 0 0 73 16 3620

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 31 16 11 8 0 1 64 19 1422
2018 Does not provide services to public 38 32 15 9 6 0 0 70 15 3126
2017 Provides services to public 35 34 14 10 6 0 0 70 16 1588
2017 Does not provide services to public 39 34 13 8 5 0 1 74 13 3237
2014 Provides services to public 34 38 14 8 6 0 0 71 14 1432
2014 Does not provide services to public 37 34 13 9 6 0 0 71 15 2635

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 35 13 10 7 0 1 71 17 1430
2018 Does not provide services to public 39 35 13 8 4 0 0 74 12 3151
2017 Provides services to public 39 34 12 10 5 0 0 73 15 1587
2017 Does not provide services to public 40 36 11 8 4 0 0 77 12 3235
2014 Provides services to public 36 38 13 9 4 0 0 74 13 1432
2014 Does not provide services to public 37 34 13 9 6 0 0 72 15 2636
2011 Provides services to public 42 37 11 6 3 0 0 80 9 1972
2011 Does not provide services to public 41 37 11 7 3 1 0 79 10 3615

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 37 20 12 7 3 0 60 20 1437
2018 Does not provide services to public 25 35 21 9 6 3 0 63 15 3148
2017 Provides services to public 26 35 18 10 7 4 0 63 18 1586
2017 Does not provide services to public 26 38 17 9 5 4 1 67 15 3236

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 32 11 8 6 0 1 75 14 1431
2018 Does not provide services to public 52 29 9 6 3 0 1 82 9 3148
2017 Provides services to public 43 33 8 9 6 0 0 77 15 1591
2017 Does not provide services to public 52 28 8 6 4 1 1 82 10 3240
2014 Provides services to public 43 32 11 9 4 0 0 76 13 1433
2014 Does not provide services to public 48 31 9 7 4 0 0 79 12 2629
2011 Provides services to public 42 34 10 8 5 0 0 76 13 1979
2011 Does not provide services to public 47 33 9 7 4 0 1 80 10 3617

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 28 17 9 8 0 1 65 17 1436
2018 Does not provide services to public 41 30 15 8 4 0 1 72 12 3158
2017 Provides services to public 34 29 17 10 7 0 3 65 18 1594
2017 Does not provide services to public 39 33 15 6 3 0 3 75 10 3246
2014 Provides services to public 29 28 21 11 10 0 1 58 21 1431
2014 Does not provide services to public 34 32 18 9 7 0 1 67 15 2636
2011 Provides services to public 27 30 20 13 9 0 1 57 22 1977
2011 Does not provide services to public 34 32 19 9 6 0 1 66 15 3620
2008 Provides services to public 25 24 22 14 13 0 2 50 28 1369
2008 Does not provide services to public 27 32 22 12 7 0 1 59 19 2129

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 22 42 36 1440
2018 Does not provide services to public 30 34 36 3163
2017 Provides services to public 22 42 36 1593
2017 Does not provide services to public 28 36 36 3247
2014 Provides services to public 23 44 33 1434
2014 Does not provide services to public 29 35 37 2636
2011 Provides services to public 25 45 29 1981
2011 Does not provide services to public 30 36 33 3621

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 24 24 28 8 6 9 315
2018 Does not provide services to public 17 39 27 5 6 6 936
2017 Provides services to public 23 30 23 7 9 8 352
2017 Does not provide services to public 17 31 25 4 14 8 898
2014 Provides services to public 28 30 25 6 9999 11 327
2014 Does not provide services to public 19 37 30 6 9999 8 760
2011 Provides services to public 23 30 29 7 9999 10 498
2011 Does not provide services to public 17 34 34 6 9999 9 1099
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 38 8 2 2 1 0 88 4 1436
2018 Does not provide services to public 51 38 6 3 2 0 0 89 5 3164
2017 Provides services to public 49 38 6 4 2 0 0 87 6 1590
2017 Does not provide services to public 48 37 8 4 2 0 0 86 7 3237
2014 Provides services to public 46 40 8 4 2 0 0 86 6 1434
2014 Does not provide services to public 46 38 9 4 2 0 0 85 6 2636
2011 Provides services to public 44 39 10 4 2 0 0 84 6 1975
2011 Does not provide services to public 43 41 8 4 3 1 0 85 7 3623
2008 Provides services to public 53 35 6 3 2 0 0 89 5 1371
2008 Does not provide services to public 48 37 8 5 2 1 0 85 7 2127

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 42 18 8 5 1 1 68 13 1432
2018 Does not provide services to public 28 40 17 10 4 1 0 68 14 3146
2017 Provides services to public 29 39 17 9 4 1 0 69 14 1589
2017 Does not provide services to public 30 39 16 9 4 2 1 71 13 3239
2014 Provides services to public 32 37 18 8 4 1 0 70 12 1434
2014 Does not provide services to public 31 39 14 8 5 2 0 71 14 2636
2011 Provides services to public 26 42 18 9 4 1 0 69 13 1978
2011 Does not provide services to public 24 39 19 10 6 2 0 64 16 3612

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 23 32 20 10 1 2 32 35 1431
2018 Does not provide services to public 9 22 34 22 11 1 1 34 31 3151
2017 Provides services to public 12 22 33 16 12 1 4 30 35 1577
2017 Does not provide services to public 8 20 32 21 14 1 4 36 30 3228
2014 Provides services to public 12 25 34 18 9 1 2 27 38 1430
2014 Does not provide services to public 10 24 36 19 8 1 3 28 35 2631
2011 Provides services to public 10 25 34 18 9 1 3 28 37 1970
2011 Does not provide services to public 12 24 33 18 9 1 3 29 37 3607
2008 Provides services to public 11 26 35 18 8 0 2 26 38 1373
2008 Does not provide services to public 11 27 33 19 9 1 2 28 39 2127

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 19 27 23 16 2 3 40 32 1423
2018 Does not provide services to public 8 16 29 25 18 2 2 44 26 3132
2017 Provides services to public 10 17 27 20 18 3 4 42 29 1572
2017 Does not provide services to public 8 16 25 23 21 2 6 47 26 3217
2014 Provides services to public 9 17 30 25 14 2 3 41 28 1426
2014 Does not provide services to public 10 19 28 23 15 2 4 40 30 2630
2011 Provides services to public 9 16 28 24 16 2 4 43 27 1971
2011 Does not provide services to public 10 17 26 24 16 2 4 44 29 3596
2008 Provides services to public 8 17 29 24 16 2 3 42 27 1369
2008 Does not provide services to public 9 19 28 23 15 3 3 40 30 2125

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 16 28 25 15 3 4 43 27 1426
2018 Does not provide services to public 11 20 29 22 14 2 3 37 32 3139
2017 Provides services to public 9 16 27 22 17 3 7 42 28 1576
2017 Does not provide services to public 11 18 29 20 14 2 6 37 31 3226
2014 Provides services to public 10 20 29 22 13 2 4 37 32 1426
2014 Does not provide services to public 13 21 30 19 11 2 4 31 37 2631
2011 Provides services to public 12 18 29 22 12 3 5 37 32 1966
2011 Does not provide services to public 16 21 28 18 11 2 4 31 39 3600
2008 Provides services to public 11 18 32 21 11 2 5 35 31 1372
2008 Does not provide services to public 14 23 29 17 11 2 3 30 40 2121

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 10 26 32 22 1 5 57 15 1419
2018 Does not provide services to public 4 10 29 33 21 1 2 56 14 3122
2017 Provides services to public 5 8 26 30 22 2 7 58 14 1564
2017 Does not provide services to public 4 9 27 30 23 1 5 58 14 3213
2014 Provides services to public 5 11 29 32 17 1 4 52 17 1414
2014 Does not provide services to public 6 12 31 29 18 1 4 50 18 2621
2011 Provides services to public 6 11 30 32 17 1 4 51 17 1965
2011 Does not provide services to public 6 12 30 30 17 1 4 50 19 3595
2008 Provides services to public 6 11 31 29 17 1 5 49 19 1375
2008 Does not provide services to public 6 15 31 28 17 1 3 47 21 2119

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 22 24 17 14 1 2 32 44 1430
2018 Does not provide services to public 15 21 24 20 15 2 3 37 37 3151
2017 Provides services to public 20 20 23 15 15 2 5 32 43 1585
2017 Does not provide services to public 15 17 25 18 18 1 5 39 34 3220
2014 Provides services to public 22 22 24 17 13 1 2 31 45 1427
2014 Does not provide services to public 18 23 26 16 12 1 3 30 43 2630
2011 Provides services to public 20 22 25 17 11 1 3 30 44 1972
2011 Does not provide services to public 18 21 27 17 12 1 4 31 41 3610
2008 Provides services to public 21 23 26 16 10 1 3 28 46 1374
2008 Does not provide services to public 17 21 25 19 14 1 3 34 40 2127

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 17 24 21 17 3 4 41 33 1420
2018 Does not provide services to public 10 18 27 22 17 2 4 42 30 3128
2017 Provides services to public 13 17 24 18 19 3 6 40 33 1578
2017 Does not provide services to public 10 16 22 22 20 3 7 46 29 3226
2014 Provides services to public 11 17 23 24 17 3 5 45 30 1422
2014 Does not provide services to public 12 16 25 23 16 2 6 43 30 2626
2011 Provides services to public 10 16 23 24 18 2 6 46 29 1965
2011 Does not provide services to public 10 15 26 23 18 2 5 44 28 3602
2008 Provides services to public 11 17 25 23 16 2 6 42 30 1372
2008 Does not provide services to public 14 22 26 18 14 3 4 34 38 2128

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 18 30 21 14 3 3 38 30 1427
2018 Does not provide services to public 11 18 31 21 13 2 2 36 31 3146
2017 Provides services to public 10 18 29 18 15 4 6 36 32 1577
2017 Does not provide services to public 10 17 30 20 15 3 6 38 29 3226
2014 Provides services to public 12 22 28 21 11 2 4 34 36 1425
2014 Does not provide services to public 12 20 34 16 11 2 4 29 35 2629

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 31 12 14 13 0 1 61 27 1424
2018 Does not provide services to public 36 30 12 12 9 1 1 67 21 3146
2017 Provides services to public 36 28 12 12 10 1 1 65 23 1593
2017 Does not provide services to public 41 29 10 10 8 1 1 71 19 3239
2014 Provides services to public 37 29 11 12 10 0 0 67 22 1432
2014 Does not provide services to public 40 28 9 12 9 1 0 69 22 2635

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 38 10 10 5 0 0 74 16 1426
2018 Does not provide services to public 42 36 8 9 4 0 0 78 13 3141
2017 Provides services to public 34 39 10 10 6 0 1 74 16 1586
2017 Does not provide services to public 42 38 7 8 4 0 1 81 12 3234
2014 Provides services to public 36 39 11 9 4 0 0 76 14 1433
2014 Does not provide services to public 40 38 9 10 4 0 0 78 14 2635

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 38 16 8 5 2 1 70 13 1427
2018 Does not provide services to public 37 39 13 6 4 2 1 77 10 3149

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 32 17 5 4 3 1 74 9 1437
2018 Does not provide services to public 43 32 15 4 3 3 1 77 7 3141
2017 Provides services to public 38 31 17 4 3 4 1 73 8 1585
2017 Does not provide services to public 41 32 14 4 3 4 1 78 7 3231
2014 Provides services to public 43 31 15 3 2 4 1 78 6 1433
2014 Does not provide services to public 46 32 12 4 2 4 1 81 6 2634

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 37 13 7 3 2 0 77 10 1433
2018 Does not provide services to public 40 37 12 5 3 2 0 79 8 3140
2017 Provides services to public 39 37 13 5 3 2 0 78 8 1590
2017 Does not provide services to public 42 37 11 5 2 2 0 81 8 3242
2014 Provides services to public 44 34 12 5 3 2 0 80 8 1432
2014 Does not provide services to public 44 35 11 5 3 2 0 81 8 2635
2011 Provides services to public 31 38 17 7 5 2 0 71 12 1976
2011 Does not provide services to public 30 38 17 7 5 3 0 70 12 3618

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 36 9 5 4 0 0 83 9 1432
2018 Does not provide services to public 49 35 8 5 3 0 0 84 8 3136
2017 Provides services to public 46 36 9 5 4 0 0 82 9 1592
2017 Does not provide services to public 50 35 8 4 2 0 0 86 7 3239
2014 Provides services to public 51 33 9 4 3 0 0 84 7 1433
2014 Does not provide services to public 51 32 9 4 4 0 0 83 8 2634
2011 Provides services to public 43 36 11 6 3 0 0 80 9 1971
2011 Does not provide services to public 40 39 11 6 4 0 0 79 10 3614
2008 Provides services to public 42 36 8 8 5 0 0 79 13 1373
2008 Does not provide services to public 39 37 11 7 5 1 0 77 12 2130

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 30 20 15 12 4 2 51 28 1424
2018 Does not provide services to public 21 31 18 12 11 4 2 56 24 3156
2017 Provides services to public 22 32 14 13 13 3 3 58 27 1592
2017 Does not provide services to public 28 29 14 12 9 4 4 62 23 3241
2014 Provides services to public 27 31 16 13 10 2 1 60 23 1433
2014 Does not provide services to public 29 30 12 12 11 3 2 63 24 2637

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 36 16 8 6 2 1 70 14 1437
2018 Does not provide services to public 33 36 15 8 5 2 1 71 14 3145
2017 Provides services to public 36 35 11 8 6 3 1 74 15 1590
2017 Does not provide services to public 37 35 12 8 5 3 1 75 13 3233
2014 Provides services to public 40 34 13 7 4 2 1 76 11 1433
2014 Does not provide services to public 39 35 11 7 4 2 1 76 12 2636
2011 Provides services to public 36 35 12 8 5 3 1 74 14 1980
2011 Does not provide services to public 34 34 12 9 7 4 1 71 16 3609
2008 Provides services to public 34 34 11 8 7 4 2 72 17 1375
2008 Does not provide services to public 31 32 12 10 9 5 1 68 20 2130

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 36 19 8 6 1 0 66 14 1432
2018 Does not provide services to public 31 36 18 9 5 1 0 68 14 3143

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 27 18 13 14 6 1 51 29 1439
2018 Does not provide services to public 21 25 19 13 13 7 2 50 29 3154
2017 Provides services to public 23 24 15 12 17 7 2 51 32 1586
2017 Does not provide services to public 24 25 16 13 12 8 3 55 28 3234
2014 Provides services to public 23 26 17 14 12 7 1 53 28 1433
2014 Does not provide services to public 22 23 16 14 15 7 1 50 32 2634
2011 Provides services to public 19 26 18 14 14 8 1 49 31 1977
2011 Does not provide services to public 15 23 18 16 16 10 2 43 36 3618

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 17 83 1438
2018 Does not provide services to public 15 85 3158

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 60 239
2018 Does not provide services to public 57 475

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 57 239
2018 Does not provide services to public 58 475

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 239
2018 Does not provide services to public 7 475

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 239
2018 Does not provide services to public 4 475

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 239
2018 Does not provide services to public 1 475

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 2 239
2018 Does not provide services to public 2 475

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 240
2018 Does not provide services to public 34 476

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 40 240
2018 Does not provide services to public 39 476

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 54 240
2018 Does not provide services to public 47 476

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 240
2018 Does not provide services to public 40 476

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 240
2018 Does not provide services to public 33 476

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 49 240
2018 Does not provide services to public 49 476

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 240
2018 Does not provide services to public 33 476

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 240
2018 Does not provide services to public 10 476

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 240
2018 Does not provide services to public 8 476

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 240
2018 Does not provide services to public 49 476

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 240
2018 Does not provide services to public 19 476

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 240
2018 Does not provide services to public 15 476

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 51 239
2018 Does not provide services to public 56 475

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 239
2018 Does not provide services to public 29 475

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 239
2018 Does not provide services to public 8 475

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 239
2018 Does not provide services to public 19 475

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 239
2018 Does not provide services to public 13 475

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 239
2018 Does not provide services to public 7 475

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 239
2018 Does not provide services to public 12 475

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 239
2018 Does not provide services to public 13 475

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 239
2018 Does not provide services to public 25 475

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 229
2018 Does not provide services to public 9 442

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 229
2018 Does not provide services to public 21 442

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 229
2018 Does not provide services to public 8 442

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 229
2018 Does not provide services to public 7 442

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 229
2018 Does not provide services to public 12 442

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 229
2018 Does not provide services to public 9 442

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 229
2018 Does not provide services to public 14 442

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 229
2018 Does not provide services to public 10 442

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 229
2018 Does not provide services to public 12 442

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 229
2018 Does not provide services to public 26 442

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 229
2018 Does not provide services to public 7 442

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 46 229
2018 Does not provide services to public 46 442

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 59 229
2018 Does not provide services to public 58 442

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 229
2018 Does not provide services to public 3 442

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 229
2018 Does not provide services to public 11 442

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 20 23 9 8 14 5 50 21 1429
2018 Does not provide services to public 18 21 22 9 8 17 5 49 23 3152
2017 Provides services to public 22 21 18 9 10 15 7 54 24 1592
2017 Does not provide services to public 19 21 20 9 8 17 6 52 22 3243
2014 Provides services to public 25 22 20 9 8 12 4 57 20 1434
2014 Does not provide services to public 21 23 19 9 9 15 4 54 22 2633

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 28 20 7 6 6 1 65 14 1428
2018 Does not provide services to public 32 31 18 8 6 5 1 66 14 3150
2017 Provides services to public 33 32 16 8 6 4 1 68 15 1593
2017 Does not provide services to public 33 31 17 7 5 6 1 69 13 3240
2014 Provides services to public 37 31 15 8 5 4 1 72 13 1432
2014 Does not provide services to public 36 34 16 6 5 4 0 73 11 2636
2011 Provides services to public 35 34 16 7 4 3 0 72 12 1978
2011 Does not provide services to public 31 35 16 7 5 4 0 70 13 3614

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 6 94 1434
2018 Does not provide services to public 7 93 3148

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 54 88
2018 Does not provide services to public 38 217

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 63 88
2018 Does not provide services to public 73 217

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 88
2018 Does not provide services to public 3 217

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 88
2018 Does not provide services to public 5 217

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 88
2018 Does not provide services to public 4 217

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 88
2018 Does not provide services to public 4 217

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 89
2018 Does not provide services to public 13 217

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 89
2018 Does not provide services to public 11 217

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 89
2018 Does not provide services to public 8 217

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 89
2018 Does not provide services to public 33 217

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 36 89
2018 Does not provide services to public 28 217

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 89
2018 Does not provide services to public 7 217

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 89
2018 Does not provide services to public 12 217

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 89
2018 Does not provide services to public 0 217

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 89
2018 Does not provide services to public 17 217

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 89
2018 Does not provide services to public 0 217

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 89
2018 Does not provide services to public 20 217

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 90
2018 Does not provide services to public 31 217

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 90
2018 Does not provide services to public 15 217

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 90
2018 Does not provide services to public 14 217

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 90
2018 Does not provide services to public 5 217

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 90
2018 Does not provide services to public 6 217

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 90
2018 Does not provide services to public 9 217

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 54 90
2018 Does not provide services to public 50 217

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 88
2018 Does not provide services to public 3 202

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 88
2018 Does not provide services to public 19 202

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 88
2018 Does not provide services to public 3 202

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 88
2018 Does not provide services to public 10 202

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 88
2018 Does not provide services to public 7 202

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 88
2018 Does not provide services to public 26 202

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 88
2018 Does not provide services to public 7 202

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 88
2018 Does not provide services to public 50 202

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 75 88
2018 Does not provide services to public 67 202

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 88
2018 Does not provide services to public 9 202

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 19 30 4 3 17 6 52 9 1436
2018 Does not provide services to public 20 20 25 5 4 20 5 54 12 3141
2017 Provides services to public 21 20 24 3 4 19 9 57 10 1595
2017 Does not provide services to public 20 20 20 4 3 25 7 59 11 3237
2014 Provides services to public 24 21 23 3 2 19 7 61 8 1432
2014 Does not provide services to public 21 20 21 4 3 24 7 60 9 2636

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 27 23 5 3 8 2 66 9 1433
2018 Does not provide services to public 33 30 20 5 3 7 1 69 9 3144
2017 Provides services to public 34 30 18 4 3 7 3 71 8 1592
2017 Does not provide services to public 35 30 17 4 3 10 2 74 7 3241
2014 Provides services to public 38 31 17 3 2 7 2 75 5 1432
2014 Does not provide services to public 37 31 16 3 2 9 1 76 6 2636
2011 Provides services to public 40 33 15 4 2 5 0 77 7 1976
2011 Does not provide services to public 37 33 15 5 3 7 0 76 8 3608
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 27 12 5 5 1 1 77 11 1425
2018 Does not provide services to public 54 25 9 5 5 1 0 81 10 3137
2017 Provides services to public 54 25 10 4 6 1 0 80 10 1594
2017 Does not provide services to public 58 24 9 4 4 1 0 83 8 3247

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 37 13 8 4 2 0 75 12 1430
2018 Does not provide services to public 40 37 13 6 2 2 0 79 8 3143
2017 Provides services to public 30 42 13 8 4 3 1 74 13 1592
2017 Does not provide services to public 37 39 12 5 3 3 0 79 8 3238

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 34 15 15 8 1 0 62 23 1430
2018 Does not provide services to public 30 35 15 11 6 2 0 66 18 3152
2017 Provides services to public 21 35 17 14 10 2 1 58 25 1589
2017 Does not provide services to public 26 39 15 11 7 2 1 66 18 3239

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 22 19 16 21 0 1 42 38 1440
2018 Does not provide services to public 19 23 22 15 20 0 1 42 36 3162
2017 Provides services to public 20 21 18 14 24 1 2 42 39 1588
2017 Does not provide services to public 19 22 19 17 21 0 2 43 38 3236

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 25 26 16 12 0 1 46 28 1440
2018 Does not provide services to public 24 30 25 12 8 0 1 54 21 3154
2017 Provides services to public 21 25 23 17 13 0 1 47 30 1590
2017 Does not provide services to public 29 28 22 11 8 0 2 58 20 3237

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 28 19 8 5 0 3 67 14 1435
2018 Does not provide services to public 35 32 19 8 4 0 2 68 12 3140
2017 Provides services to public 35 28 18 9 4 1 6 67 14 1577
2017 Does not provide services to public 39 29 17 7 3 0 4 71 11 3224

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 22 20 15 19 1 1 45 35 1430
2018 Does not provide services to public 25 24 22 14 13 1 1 50 27 3143
2017 Provides services to public 23 19 18 17 21 1 2 43 38 1587
2017 Does not provide services to public 29 23 19 14 12 1 3 54 27 3231

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 19 12 6 4 1 6 76 11 1429
2018 Does not provide services to public 58 20 10 3 2 1 6 83 6 3135
2017 Provides services to public 49 20 12 5 5 1 9 76 11 1583
2017 Does not provide services to public 56 20 9 3 2 1 10 84 6 3233

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 27 20 8 9 0 1 63 17 1433
2018 Does not provide services to public 40 27 18 9 6 0 1 68 15 3150
2017 Provides services to public 35 29 18 9 7 0 1 65 17 1586
2017 Does not provide services to public 38 30 18 8 5 0 1 69 13 3231

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 32 19 8 5 1 2 67 14 1435
2018 Does not provide services to public 32 34 19 8 4 1 2 68 12 3151
2017 Provides services to public 35 29 19 9 5 1 2 67 14 1583
2017 Does not provide services to public 36 30 18 8 4 1 3 69 13 3231

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 31 20 11 6 1 2 63 17 1432
2018 Does not provide services to public 29 34 21 9 5 1 1 64 15 3152
2017 Provides services to public 30 30 21 11 5 1 2 62 16 1582
2017 Does not provide services to public 33 31 20 10 4 1 2 65 15 3232

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 28 18 9 5 1 2 68 14 1431
2018 Does not provide services to public 34 31 19 9 5 1 1 66 15 3142
2017 Provides services to public 38 27 18 10 5 1 2 67 15 1582
2017 Does not provide services to public 35 31 16 10 5 1 2 68 15 3228

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 31 23 8 7 0 2 61 15 1423
2018 Does not provide services to public 38 31 18 8 4 0 1 70 12 3136
2017 Provides services to public 29 32 20 10 6 1 2 63 16 1579
2017 Does not provide services to public 38 31 17 8 3 1 2 71 11 3225

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 21 13 4 4 0 2 79 7 1426
2018 Does not provide services to public 58 22 10 5 3 0 2 82 7 3135
2017 Provides services to public 54 24 11 5 2 0 3 80 8 1588
2017 Does not provide services to public 60 22 9 4 2 0 3 85 6 3231

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 70 14 7 2 2 1 4 88 4 1429
2018 Does not provide services to public 73 13 5 2 2 1 4 91 4 3137

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 66 15 8 4 4 1 2 84 8 1432
2018 Does not provide services to public 70 13 6 3 4 1 3 86 8 3144
2017 Provides services to public 68 14 8 4 3 1 3 85 7 1593
2017 Does not provide services to public 71 13 6 3 3 1 4 87 6 3242

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 29 14 6 5 1 1 74 12 1431
2018 Does not provide services to public 50 28 12 5 4 0 1 79 9 3151
2017 Provides services to public 46 29 12 7 3 0 2 77 10 1584
2017 Does not provide services to public 53 28 10 4 3 0 2 83 6 3235

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 22 10 7 5 0 1 78 12 1430
2018 Does not provide services to public 56 22 10 6 6 0 1 79 12 3144
2017 Provides services to public 59 20 8 6 5 0 1 81 11 1587
2017 Does not provide services to public 61 19 9 4 4 0 2 83 8 3236

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 8 3 2 1 0 33 91 4 1417
2018 Does not provide services to public 52 11 4 2 1 0 29 89 5 3128
2017 Provides services to public 54 10 4 2 1 0 30 91 4 1588
2017 Does not provide services to public 54 11 4 2 1 0 28 90 4 3232

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 29 13 5 2 0 3 80 7 1429
2018 Does not provide services to public 68 17 5 1 1 0 7 92 2 3136
2017 Provides services to public 54 26 11 3 2 0 4 83 5 1576
2017 Does not provide services to public 68 16 5 1 1 0 9 92 2 3211

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 71 15 5 2 3 0 3 90 5 1430
2018 Does not provide services to public 72 13 5 3 2 1 4 89 6 3141
2017 Provides services to public 69 15 6 2 3 1 4 89 5 1592
2017 Does not provide services to public 68 14 6 3 3 1 5 87 7 3238

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 28 12 4 3 0 2 81 7 1428
2018 Does not provide services to public 49 28 14 4 2 0 2 79 7 3141
2017 Provides services to public 53 30 9 3 2 0 3 86 5 1585
2017 Does not provide services to public 51 29 11 4 2 0 3 83 5 3231

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 32 33 15 5 0 0 47 20 1440
2018 Does not provide services to public 20 35 32 10 3 0 0 55 13 3151
2017 Provides services to public 18 28 34 13 7 0 1 46 20 1594
2017 Does not provide services to public 19 34 32 9 4 0 1 54 14 3244

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 22 37 18 10 0 0 28 35 1424
2018 Does not provide services to public 9 16 37 24 14 0 0 38 25 3097
2017 Provides services to public 13 21 36 19 10 0 0 29 34 1585
2017 Does not provide services to public 7 16 36 24 15 0 1 40 24 3226
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 23 18 14 16 1 0 27 73 1437
2018 Does not provide services to public 23 26 22 14 14 1 0 24 76 3156
2017 Provides services to public 26 22 16 13 18 4 1 28 72 1592
2017 Does not provide services to public 25 22 19 13 17 2 1 26 74 3246

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 1003
2018 Does not provide services to public 28 2383
2017 Provides services to public 37 1079
2017 Does not provide services to public 32 2308

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 1003
2018 Does not provide services to public 30 2383
2017 Provides services to public 28 1079
2017 Does not provide services to public 30 2308

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 1003
2018 Does not provide services to public 22 2383
2017 Provides services to public 18 1079
2017 Does not provide services to public 19 2308

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 1003
2018 Does not provide services to public 44 2383
2017 Provides services to public 45 1079
2017 Does not provide services to public 44 2308

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 1003
2018 Does not provide services to public 7 2383
2017 Provides services to public 5 1079
2017 Does not provide services to public 6 2308

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 1003
2018 Does not provide services to public 28 2383

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 1003
2018 Does not provide services to public 40 2383
2017 Provides services to public 40 1079
2017 Does not provide services to public 42 2308

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 4 38 20 12 5 20 914
2018 Does not provide services to public 4 39 19 12 5 20 2268
2017 Provides services to public 5 47 16 11 4 16 1058
2017 Does not provide services to public 5 46 18 12 5 15 2263

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 36 64 990
2018 Does not provide services to public 32 68 2366

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 16 13 10 13 2 7 60 25 1428
2018 Does not provide services to public 36 17 14 11 14 1 7 57 27 3153

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 23 18 17 22 1 6 39 42 993
2018 Does not provide services to public 14 20 18 17 22 1 8 37 42 2375
2017 Provides services to public 13 23 15 13 25 2 8 40 43 1090
2017 Does not provide services to public 15 22 16 14 22 2 10 42 40 2328

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 15 15 19 42 2 4 20 65 995
2018 Does not provide services to public 4 11 13 19 49 1 4 16 71 2378
2017 Provides services to public 3 12 11 16 52 2 4 16 72 1088
2017 Does not provide services to public 3 9 10 17 55 2 4 12 77 2325
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