2018 Public Service Employee Survey Results by Theme for Royal Canadian Mounted Police by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 35 12 5 4 0 0 79 9 331
2018 Non-shift worker 38 40 11 7 4 0 0 79 11 4252
2017 Shift worker 45 37 8 6 4 0 0 81 10 335
2017 Non-shift worker 38 43 9 7 3 0 0 81 10 4501
2014 Shift worker 35 41 10 7 6 0 0 77 13 252
2014 Non-shift worker 37 43 10 7 4 0 0 79 11 3823
2011 Shift worker 42 39 10 6 2 0 1 82 8 507
2011 Non-shift worker 39 40 10 7 4 0 0 79 11 5096
2008 Shift worker 36 43 9 7 5 0 0 79 12 268
2008 Non-shift worker 40 39 9 7 4 0 0 79 11 3208

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 34 14 11 8 0 0 67 19 328
2018 Non-shift worker 36 36 11 9 7 0 0 72 17 4276
2017 Shift worker 34 31 15 11 10 0 0 65 20 333
2017 Non-shift worker 35 36 12 9 7 0 0 72 16 4490

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 60 30 8 2 1 0 0 90 2 326
2018 Non-shift worker 59 29 7 2 1 0 0 89 4 4238
2017 Shift worker 66 24 7 1 1 0 0 90 3 331
2017 Non-shift worker 60 31 7 2 1 0 0 90 3 4495
2014 Shift worker 70 22 5 1 1 0 0 92 2 251
2014 Non-shift worker 69 23 5 2 1 0 0 92 2 3820
2011 Shift worker 69 24 5 2 1 0 0 93 3 503
2011 Non-shift worker 66 27 5 2 1 0 0 92 3 5108

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 36 11 5 3 0 0 81 8 329
2018 Non-shift worker 46 37 10 5 3 0 0 83 7 4276
2017 Shift worker 47 36 10 3 3 0 0 83 6 331
2017 Non-shift worker 47 38 9 5 2 0 0 85 7 4489
2014 Shift worker 42 41 9 5 4 0 0 83 8 252
2014 Non-shift worker 47 36 9 5 3 0 0 84 7 3821
2011 Shift worker 49 36 9 4 2 0 1 86 5 507
2011 Non-shift worker 45 39 8 5 3 0 0 84 7 5108
2008 Shift worker 47 37 7 4 5 0 0 84 9 268
2008 Non-shift worker 45 39 7 6 2 0 0 85 8 3241

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 31 18 9 7 0 0 67 15 331
2018 Non-shift worker 40 30 16 8 6 1 0 71 14 4261
2017 Shift worker 38 33 10 12 7 0 0 71 19 334
2017 Non-shift worker 40 33 14 8 5 0 0 73 13 4494
2014 Shift worker 30 38 17 7 9 0 0 67 16 252
2014 Non-shift worker 38 34 14 8 5 1 0 73 13 3822
2011 Shift worker 31 37 16 10 3 2 1 70 13 507
2011 Non-shift worker 32 35 17 9 6 1 0 68 15 5111

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 34 14 10 5 0 0 70 16 329
2018 Non-shift worker 39 33 15 8 5 0 0 73 13 4224
2017 Shift worker 37 31 13 11 7 1 0 68 18 335
2017 Non-shift worker 40 35 12 8 4 0 0 75 13 4506
2014 Shift worker 31 37 16 10 5 0 0 69 15 251
2014 Non-shift worker 38 36 13 8 5 0 0 74 13 3822
2011 Shift worker 30 41 15 10 4 0 0 71 14 505
2011 Non-shift worker 32 38 15 10 6 0 0 70 16 5097
2008 Shift worker 37 34 14 9 5 1 0 72 15 272
2008 Non-shift worker 33 39 12 9 6 0 0 73 15 3241

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 24 20 13 10 3 0 55 24 333
2018 Non-shift worker 40 25 16 10 8 2 1 66 18 4266
2017 Shift worker 32 25 18 13 8 4 1 60 22 333
2017 Non-shift worker 40 24 15 9 7 4 1 67 17 4495
2014 Shift worker 29 24 17 17 10 3 0 55 28 252
2014 Non-shift worker 41 24 15 10 7 3 0 67 18 3821
2011 Shift worker 32 31 16 8 8 4 1 66 17 503
2011 Non-shift worker 36 25 15 11 9 3 0 64 21 5099
2008 Shift worker 27 26 17 15 10 5 0 55 27 271
2008 Non-shift worker 33 28 15 11 8 5 0 64 21 3242
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 28 15 5 6 1 1 74 11 330
2018 Non-shift worker 45 28 12 7 6 1 1 75 13 4254
2017 Shift worker 42 32 12 5 5 2 1 77 11 334
2017 Non-shift worker 46 28 11 7 5 2 1 76 12 4508
2014 Shift worker 40 27 14 9 8 2 0 68 17 252
2014 Non-shift worker 45 29 11 7 5 2 1 76 13 3820
2011 Shift worker 40 35 12 7 5 1 1 76 12 503
2011 Non-shift worker 42 29 12 8 6 2 0 73 14 5100
2008 Shift worker 35 29 13 12 8 3 1 66 20 269
2008 Non-shift worker 40 29 11 9 8 3 0 71 17 3247

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 31 11 8 6 0 1 75 14 330
2018 Non-shift worker 42 30 10 10 7 1 1 73 16 4246
2017 Shift worker 41 38 9 5 6 0 1 80 11 335
2017 Non-shift worker 43 31 10 9 6 1 1 75 15 4505
2014 Shift worker 38 28 17 7 9 1 0 67 16 251
2014 Non-shift worker 42 31 11 9 6 1 0 74 16 3823
2011 Shift worker 36 38 10 11 4 1 0 74 15 504
2011 Non-shift worker 39 32 11 10 7 1 0 72 17 5096
2008 Shift worker 30 34 10 14 11 2 0 65 25 270
2008 Non-shift worker 37 32 10 11 9 1 0 70 20 3242

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 28 13 8 6 1 1 72 14 331
2018 Non-shift worker 50 25 11 7 6 0 1 75 14 4261
2017 Shift worker 48 30 10 5 7 0 0 79 12 334
2017 Non-shift worker 54 24 10 6 6 0 0 79 12 4504
2014 Shift worker 38 31 13 9 9 1 0 70 17 252
2014 Non-shift worker 52 26 9 7 6 0 0 78 13 3823

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 26 18 9 6 5 0 65 16 330
2018 Non-shift worker 33 32 15 9 6 4 0 68 16 4280
2017 Shift worker 34 31 13 7 7 6 1 71 16 335
2017 Non-shift worker 33 31 14 9 6 5 1 69 16 4508
2014 Shift worker 34 28 15 11 7 4 1 65 19 252
2014 Non-shift worker 30 35 15 9 6 5 1 68 17 3821
2011 Shift worker 23 35 17 12 7 5 1 62 20 506
2011 Non-shift worker 23 32 18 12 9 4 1 58 22 5106

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 25 17 11 8 2 0 64 19 330
2018 Non-shift worker 30 32 17 12 8 2 0 63 20 4267
2017 Shift worker 31 29 11 14 11 4 1 63 26 334
2017 Non-shift worker 29 32 16 11 8 3 1 64 20 4504
2014 Shift worker 32 31 12 13 8 3 0 66 22 252
2014 Non-shift worker 27 33 17 13 8 2 0 61 22 3820
2011 Shift worker 25 32 15 12 12 2 1 60 25 503
2011 Non-shift worker 22 32 18 14 12 2 0 54 27 5103
2008 Shift worker 28 35 12 12 10 3 0 65 23 270
2008 Non-shift worker 26 34 15 12 10 3 0 61 23 3247

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 25 22 11 9 5 0 56 21 327
2018 Non-shift worker 22 30 20 14 9 4 0 55 24 4262
2017 Shift worker 23 26 17 16 11 5 1 53 29 335
2017 Non-shift worker 22 31 18 14 9 5 1 57 25 4494
2014 Shift worker 26 30 16 14 9 4 1 59 24 251
2014 Non-shift worker 20 30 18 17 10 5 0 53 28 3822
2011 Shift worker 17 35 19 14 11 4 1 54 26 507
2011 Non-shift worker 14 31 20 19 11 4 0 48 32 5103
2008 Shift worker 23 27 18 17 8 6 1 54 27 272
2008 Non-shift worker 15 33 17 19 11 5 0 51 32 3241

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 28 16 15 10 4 0 56 27 331
2018 Non-shift worker 19 29 18 18 12 2 0 50 31 4268
2017 Shift worker 26 25 14 15 12 6 1 56 29 334
2017 Non-shift worker 20 31 17 16 11 4 1 53 29 4502
2014 Shift worker 22 30 17 15 13 3 0 54 29 252
2014 Non-shift worker 19 32 16 18 12 3 0 52 31 3819
2011 Shift worker 16 36 18 17 11 3 0 53 28 505
2011 Non-shift worker 13 33 18 20 13 3 0 47 35 5104
2008 Shift worker 18 36 14 17 13 2 0 55 31 273
2008 Non-shift worker 18 36 14 20 11 2 0 55 31 3240
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 31 15 13 12 1 0 61 24 332
2018 Non-shift worker 31 34 15 11 9 0 0 65 20 4263
2017 Shift worker 29 35 14 12 8 1 1 65 20 335
2017 Non-shift worker 31 34 14 12 8 0 0 66 20 4498
2014 Shift worker 20 38 14 15 13 0 0 58 27 252
2014 Non-shift worker 29 36 14 12 8 0 0 66 20 3820
2011 Shift worker 17 40 16 16 9 1 1 58 26 509
2011 Non-shift worker 26 38 14 13 9 0 0 64 21 5101

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 39 12 8 2 0 0 78 10 329
2018 Non-shift worker 32 40 13 10 5 0 0 72 15 4273
2017 Shift worker 37 42 10 8 3 0 1 80 11 334
2017 Non-shift worker 34 40 11 10 5 0 0 74 14 4500

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 20 18 21 16 12 1 36 43 327
2018 Non-shift worker 13 22 19 18 15 10 2 40 38 4264
2017 Shift worker 16 23 15 16 16 10 3 45 37 333
2017 Non-shift worker 12 21 17 18 14 15 3 41 38 4502
2014 Shift worker 12 24 20 23 15 6 0 39 40 252
2014 Non-shift worker 13 23 17 19 16 11 2 41 39 3818

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 28 12 10 5 0 1 72 16 329
2018 Non-shift worker 39 32 12 10 6 0 1 71 16 4259
2017 Shift worker 39 38 11 5 7 0 0 77 12 335
2017 Non-shift worker 40 32 12 9 6 1 1 73 15 4505
2014 Shift worker 39 27 17 9 7 1 0 66 16 252
2014 Non-shift worker 41 33 10 8 6 1 0 75 15 3822
2011 Shift worker 31 39 13 12 4 0 1 71 16 506
2011 Non-shift worker 35 35 12 10 7 1 0 71 17 5103
2008 Shift worker 31 35 13 12 7 1 0 67 20 270
2008 Non-shift worker 34 33 12 10 9 1 0 68 20 3247

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 45 5 3 28 5 0 63 32 19
2018 Non-shift worker 29 35 15 9 7 2 3 68 17 706
2017 Shift worker 31 33 27 5 4 0 0 64 9 15
2017 Non-shift worker 29 35 13 11 6 2 4 68 18 740
2014 Shift worker 40 14 25 14 7 0 0 54 22 12
2014 Non-shift worker 27 36 15 10 6 3 4 67 17 647

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 40 7 7 4 0 0 82 11 331
2018 Non-shift worker 27 44 9 13 5 0 1 72 19 4279
2017 Shift worker 31 38 12 13 5 0 1 70 18 334
2017 Non-shift worker 31 38 10 14 6 0 0 69 21 4504
2014 Shift worker 31 37 8 14 10 0 0 68 24 252
2014 Non-shift worker 31 39 10 13 7 0 0 70 20 3822
2011 Shift worker 31 38 11 13 7 0 1 69 20 504
2011 Non-shift worker 28 40 12 13 7 0 1 68 20 5099
2008 Shift worker 24 39 13 15 8 0 0 64 23 270
2008 Non-shift worker 26 42 11 14 7 0 0 68 21 3249

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 43 39 11 4 3 1 0 82 7 331
2018 Non-shift worker 41 38 11 6 3 0 0 79 9 4267
2017 Shift worker 48 34 9 5 4 0 0 82 9 335
2017 Non-shift worker 43 37 10 6 3 0 0 80 9 4504
2014 Shift worker 39 37 13 7 4 0 0 76 11 252
2014 Non-shift worker 41 38 11 7 4 0 0 79 11 3824
2011 Shift worker 48 34 10 4 3 0 1 83 7 506
2011 Non-shift worker 45 36 10 6 4 0 0 80 10 5107
2008 Shift worker 34 41 13 8 4 0 0 75 12 268
2008 Non-shift worker 39 40 10 8 4 0 0 78 12 3244

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 38 5 7 2 0 0 86 9 325
2018 Non-shift worker 46 37 8 6 3 0 0 83 9 4239
2017 Shift worker 54 32 6 6 3 0 0 86 9 333
2017 Non-shift worker 48 35 7 6 3 0 0 83 9 4498
2014 Shift worker 45 37 6 6 6 0 0 82 12 251
2014 Non-shift worker 46 37 7 6 4 0 0 83 10 3822
2011 Shift worker 46 37 9 3 3 0 1 84 7 505
2011 Non-shift worker 47 37 7 5 4 0 0 84 9 5104
2008 Shift worker 36 42 9 9 3 0 0 79 12 270
2008 Non-shift worker 45 39 7 6 4 0 0 84 9 3250

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 24 19 17 10 3 1 53 28 332
2018 Non-shift worker 24 32 17 13 10 2 1 58 24 4262
2017 Shift worker 27 32 14 9 12 4 2 63 22 333
2017 Non-shift worker 28 32 15 12 8 3 2 63 21 4497
2014 Shift worker 20 28 18 14 14 3 3 51 30 252
2014 Non-shift worker 26 31 15 13 11 2 1 60 25 3822
2011 Shift worker 21 31 19 16 10 1 1 53 27 501
2011 Non-shift worker 23 33 16 14 13 2 0 57 27 5102
2008 Shift worker 17 33 17 16 16 2 0 51 32 269
2008 Non-shift worker 20 34 16 14 12 2 0 56 27 3247

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 22 17 18 17 3 2 46 37 332
2018 Non-shift worker 18 23 17 17 19 2 4 44 38 4268
2017 Shift worker 20 25 16 12 17 5 6 49 33 333
2017 Non-shift worker 18 24 15 16 18 3 6 47 37 4499
2014 Shift worker 17 20 17 15 25 3 3 39 43 252
2014 Non-shift worker 16 22 15 18 23 2 4 40 44 3820
2011 Shift worker 18 30 14 13 20 2 3 51 35 504
2011 Non-shift worker 12 23 15 18 26 2 4 37 47 5103
2008 Shift worker 15 28 14 18 20 3 3 45 40 268
2008 Non-shift worker 12 27 14 17 25 2 3 41 45 3235

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 32 19 15 12 0 0 54 28 330
2018 Non-shift worker 32 37 12 11 7 0 0 70 18 4255
2017 Shift worker 27 31 18 13 10 0 0 59 23 330
2017 Non-shift worker 35 38 10 10 5 0 1 74 16 4485
2014 Shift worker 16 37 16 16 15 0 0 53 31 252
2014 Non-shift worker 28 42 12 11 7 0 0 70 19 3821
2011 Shift worker 24 41 13 14 8 0 1 66 22 506
2011 Non-shift worker 34 39 11 10 6 0 0 74 16 5103

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 30 20 14 11 0 0 55 24 328
2018 Non-shift worker 38 32 15 9 6 0 0 70 15 4235
2017 Shift worker 27 38 16 11 7 0 0 65 18 332
2017 Non-shift worker 39 34 13 8 5 0 1 73 14 4496
2014 Shift worker 24 33 20 13 9 0 0 57 23 252
2014 Non-shift worker 37 36 13 8 6 0 0 72 14 3820

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 37 14 10 4 1 0 72 14 329
2018 Non-shift worker 38 35 13 8 5 0 0 73 14 4265
2017 Shift worker 37 38 13 7 5 0 0 75 12 332
2017 Non-shift worker 40 35 11 9 5 0 0 75 13 4493
2014 Shift worker 26 41 16 10 7 0 0 67 17 252
2014 Non-shift worker 38 35 13 9 5 0 0 73 14 3821
2011 Shift worker 40 37 14 5 3 0 1 78 8 501
2011 Non-shift worker 41 37 11 7 3 0 0 79 10 5102

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 31 22 14 9 4 0 53 24 332
2018 Non-shift worker 24 36 21 10 6 3 0 62 16 4269
2017 Shift worker 20 37 17 10 10 5 1 61 21 334
2017 Non-shift worker 26 37 17 9 6 4 1 66 16 4491

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 33 14 11 8 1 1 67 19 331
2018 Non-shift worker 51 29 9 6 4 0 1 81 10 4264
2017 Shift worker 36 33 12 13 6 0 0 69 19 335
2017 Non-shift worker 51 29 8 7 4 1 1 81 11 4499
2014 Shift worker 30 33 13 14 10 0 1 63 24 250
2014 Non-shift worker 48 31 9 7 4 0 0 79 11 3817
2011 Shift worker 31 38 11 11 8 0 1 70 19 507
2011 Non-shift worker 46 33 9 7 4 0 0 80 11 5105

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 57 26 9 3 1 1 2 86 5 330
2018 Non-shift worker 38 30 17 9 5 0 1 69 14 4281
2017 Shift worker 51 27 12 2 2 0 7 84 3 334
2017 Non-shift worker 36 32 16 8 5 0 2 70 13 4509
2014 Shift worker 55 24 14 3 1 0 3 81 4 251
2014 Non-shift worker 31 31 19 10 8 0 1 63 18 3821
2011 Shift worker 38 30 14 10 5 0 2 70 16 507
2011 Non-shift worker 30 31 20 10 8 0 1 62 18 5105
2008 Shift worker 39 30 14 7 4 0 6 73 12 268
2008 Non-shift worker 25 29 23 13 10 0 1 54 23 3241

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 22 43 35 333
2018 Non-shift worker 28 36 36 4286
2017 Shift worker 19 42 38 334
2017 Non-shift worker 26 38 36 4509
2014 Shift worker 22 45 33 252
2014 Non-shift worker 27 37 36 3823
2011 Shift worker 22 51 27 508
2011 Non-shift worker 29 38 32 5111

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Shift worker 6 23 36 10 12 13 70
2018 Non-shift worker 20 36 27 5 6 7 1189
2017 Shift worker 10 23 22 12 26 8 70
2017 Non-shift worker 20 31 25 4 12 8 1180
2014 Shift worker 3 44 30 9 9999 13 54
2014 Non-shift worker 23 34 28 6 9999 9 1035
2011 Shift worker 14 41 25 9 9999 11 110
2011 Non-shift worker 19 32 33 6 9999 9 1490
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 40 5 3 1 2 0 91 4 330
2018 Non-shift worker 50 38 7 3 2 0 0 89 4 4285
2017 Shift worker 48 37 8 5 2 0 0 85 7 335
2017 Non-shift worker 48 38 7 4 2 0 0 86 6 4495
2014 Shift worker 39 43 9 5 3 0 0 83 9 252
2014 Non-shift worker 47 38 9 4 2 1 0 85 6 3823
2011 Shift worker 40 39 9 7 4 1 1 80 11 508
2011 Non-shift worker 44 41 9 4 2 1 0 85 6 5106
2008 Shift worker 49 38 7 3 3 1 0 87 6 268
2008 Non-shift worker 50 36 7 4 2 0 0 87 6 3241

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 39 15 8 5 1 1 72 13 329
2018 Non-shift worker 26 41 18 9 4 1 0 68 14 4266
2017 Shift worker 33 35 16 10 4 2 1 70 14 334
2017 Non-shift worker 29 40 16 9 4 2 0 70 13 4497
2014 Shift worker 29 36 19 7 5 2 1 68 12 252
2014 Non-shift worker 31 38 15 8 5 2 0 71 13 3823
2011 Shift worker 26 43 18 8 4 1 1 70 12 508
2011 Non-shift worker 24 40 19 10 5 1 0 66 15 5098

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 20 31 23 12 1 4 37 31 331
2018 Non-shift worker 10 22 34 21 11 1 1 33 33 4268
2017 Shift worker 6 17 34 16 18 1 8 38 25 334
2017 Non-shift worker 10 21 32 20 13 1 4 34 32 4473
2014 Shift worker 7 25 29 22 12 1 5 35 34 251
2014 Non-shift worker 11 24 36 18 8 1 2 27 36 3815
2011 Shift worker 6 27 31 21 10 2 4 32 34 504
2011 Non-shift worker 12 24 33 18 9 1 3 28 37 5089
2008 Shift worker 8 27 33 17 12 0 3 30 36 269
2008 Non-shift worker 12 26 33 18 8 0 2 27 39 3242

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 24 24 20 15 3 2 37 37 328
2018 Non-shift worker 9 16 29 24 17 2 2 43 27 4242
2017 Shift worker 9 14 27 21 19 3 6 45 25 335
2017 Non-shift worker 9 17 25 22 20 2 5 45 27 4457
2014 Shift worker 13 14 33 19 14 2 3 36 29 251
2014 Non-shift worker 10 18 28 24 15 2 4 41 29 3810
2011 Shift worker 9 17 29 23 16 2 4 42 28 505
2011 Non-shift worker 10 16 27 24 16 2 4 43 28 5078
2008 Shift worker 9 20 29 18 19 2 3 39 30 269
2008 Non-shift worker 9 18 28 23 16 2 3 41 28 3236

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 14 25 24 19 4 7 48 24 327
2018 Non-shift worker 11 19 29 23 14 2 3 38 31 4256
2017 Shift worker 5 14 23 25 16 6 11 50 23 333
2017 Non-shift worker 11 18 29 20 15 2 6 38 31 4472
2014 Shift worker 9 16 28 24 11 4 7 40 28 249
2014 Non-shift worker 13 21 30 19 12 2 4 33 35 3813
2011 Shift worker 12 18 28 20 11 4 7 35 33 505
2011 Non-shift worker 15 20 28 20 11 2 4 33 37 5076
2008 Shift worker 13 18 27 21 14 3 5 38 33 267
2008 Non-shift worker 13 21 31 18 11 2 3 31 37 3237

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 2 6 19 33 28 2 10 70 9 327
2018 Non-shift worker 4 10 29 33 21 1 2 55 15 4232
2017 Shift worker 2 4 21 26 30 3 15 68 7 331
2017 Non-shift worker 4 9 27 31 22 1 5 57 14 4450
2014 Shift worker 3 9 17 33 23 3 11 65 15 249
2014 Non-shift worker 6 11 31 30 18 1 3 50 18 3791
2011 Shift worker 6 9 25 34 18 2 6 57 16 502
2011 Non-shift worker 6 11 31 30 17 1 4 49 18 5075
2008 Shift worker 6 12 21 27 25 1 8 56 20 269
2008 Non-shift worker 6 13 32 29 16 1 3 47 20 3236

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 22 20 16 17 1 4 35 45 329
2018 Non-shift worker 16 21 25 20 15 1 3 36 39 4269
2017 Shift worker 16 15 25 15 21 2 6 39 34 335
2017 Non-shift worker 16 19 25 17 17 1 5 36 37 4473
2014 Shift worker 14 21 22 20 17 2 4 39 38 250
2014 Non-shift worker 20 23 25 16 12 1 3 29 44 3812
2011 Shift worker 18 19 22 20 14 2 5 37 40 506
2011 Non-shift worker 19 21 27 17 12 1 3 30 42 5092
2008 Shift worker 13 15 25 21 21 1 3 44 29 269
2008 Non-shift worker 19 22 26 17 12 1 3 30 43 3242

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 14 24 19 15 5 4 37 36 330
2018 Non-shift worker 11 18 26 22 17 2 4 42 30 4235
2017 Shift worker 15 18 22 14 19 6 7 38 37 335
2017 Non-shift worker 11 16 23 21 19 3 7 45 30 4472
2014 Shift worker 13 15 23 22 16 6 5 43 32 249
2014 Non-shift worker 11 17 24 24 17 2 5 44 30 3804
2011 Shift worker 10 14 26 25 17 3 6 46 26 502
2011 Non-shift worker 10 16 25 23 18 2 6 45 28 5080
2008 Shift worker 11 18 22 23 18 4 4 44 31 269
2008 Non-shift worker 12 20 26 20 14 2 5 36 35 3242

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 15 29 24 14 3 5 42 26 327
2018 Non-shift worker 11 19 31 21 13 2 3 36 32 4263
2017 Shift worker 10 12 23 18 19 8 10 45 26 333
2017 Non-shift worker 10 18 30 19 14 3 5 37 30 4473
2014 Shift worker 10 18 26 21 13 5 6 38 32 251
2014 Non-shift worker 12 21 32 18 11 2 4 31 36 3808

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 32 14 15 11 1 0 60 26 328
2018 Non-shift worker 35 30 11 12 10 1 1 66 23 4258
2017 Shift worker 37 28 12 11 10 0 1 65 22 334
2017 Non-shift worker 39 29 10 11 9 1 1 70 20 4501
2014 Shift worker 30 29 11 16 13 1 0 60 29 252
2014 Non-shift worker 40 29 10 12 9 0 0 69 21 3821

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 39 10 13 3 0 0 74 17 329
2018 Non-shift worker 41 36 9 9 5 0 0 77 14 4254
2017 Shift worker 36 42 9 7 4 0 0 79 12 330
2017 Non-shift worker 40 38 8 9 4 0 1 78 14 4493
2014 Shift worker 31 43 11 10 4 0 0 74 15 252
2014 Non-shift worker 39 38 9 9 4 0 0 77 14 3821

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 35 17 11 3 1 2 68 15 327
2018 Non-shift worker 35 39 14 6 5 2 0 75 11 4266

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 29 19 5 4 3 1 71 9 332
2018 Non-shift worker 42 32 15 4 3 3 1 77 8 4263
2017 Shift worker 40 31 16 4 3 5 2 75 8 334
2017 Non-shift worker 40 32 15 4 3 4 1 77 7 4485
2014 Shift worker 40 34 12 4 3 5 1 79 7 252
2014 Non-shift worker 45 31 13 3 2 4 1 80 6 3821

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 36 14 6 4 2 0 76 10 333
2018 Non-shift worker 40 37 12 6 3 2 0 78 9 4257
2017 Shift worker 42 36 12 5 2 2 0 80 8 333
2017 Non-shift worker 41 38 12 5 2 2 0 80 8 4502
2014 Shift worker 41 36 9 8 3 2 1 79 11 252
2014 Non-shift worker 44 34 11 5 3 2 0 80 8 3821
2011 Shift worker 32 35 17 7 4 4 1 70 11 507
2011 Non-shift worker 30 38 17 7 5 2 0 70 12 5102

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 36 10 4 2 0 0 83 6 331
2018 Non-shift worker 48 36 8 5 3 0 0 84 8 4254
2017 Shift worker 45 37 11 4 3 0 0 82 7 335
2017 Non-shift worker 49 35 8 5 3 0 0 85 8 4499
2014 Shift worker 47 34 7 6 6 1 0 81 11 252
2014 Non-shift worker 51 32 9 4 3 0 0 83 8 3821
2011 Shift worker 40 38 12 5 3 1 0 80 8 504
2011 Non-shift worker 41 38 10 6 4 0 0 79 10 5096
2008 Shift worker 39 39 9 6 5 1 0 79 12 273
2008 Non-shift worker 40 37 10 8 5 0 0 77 13 3240

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 29 21 17 10 7 2 48 30 328
2018 Non-shift worker 20 31 18 13 11 4 2 55 25 4268
2017 Shift worker 23 34 14 12 12 3 2 59 26 333
2017 Non-shift worker 26 29 14 12 10 4 3 60 25 4503
2014 Shift worker 24 27 20 16 12 1 0 51 28 252
2014 Non-shift worker 29 31 13 12 10 3 2 63 23 3823

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 31 19 8 6 3 0 66 15 332
2018 Non-shift worker 33 36 15 8 5 2 1 71 14 4267
2017 Shift worker 41 32 13 6 5 2 1 76 11 333
2017 Non-shift worker 36 35 11 8 5 3 1 74 14 4492
2014 Shift worker 33 37 11 9 6 4 1 73 15 252
2014 Non-shift worker 40 34 12 7 4 2 1 76 11 3822
2011 Shift worker 35 33 13 8 6 4 2 72 14 508
2011 Non-shift worker 34 34 12 9 6 3 1 72 16 5097
2008 Shift worker 33 34 10 10 9 3 1 70 20 269
2008 Non-shift worker 32 33 11 9 8 5 1 69 19 3247

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 33 20 9 5 1 0 67 14 332
2018 Non-shift worker 30 36 18 9 5 1 0 68 14 4260

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 27 14 14 14 5 2 55 30 332
2018 Non-shift worker 21 25 19 13 14 6 2 50 29 4277
2017 Shift worker 23 28 13 13 15 8 1 55 31 331
2017 Non-shift worker 23 24 16 12 13 8 3 53 29 4493
2014 Shift worker 20 24 17 16 17 6 0 47 35 252
2014 Non-shift worker 23 24 17 14 14 7 1 51 31 3820
2011 Shift worker 18 26 15 14 17 7 2 49 35 505
2011 Non-shift worker 16 24 18 16 15 9 2 45 35 5106

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 13 87 331
2018 Non-shift worker 16 84 4281

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 50 41
2018 Non-shift worker 59 676

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 60 41
2018 Non-shift worker 58 676

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 41
2018 Non-shift worker 7 676

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 41
2018 Non-shift worker 1 676

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 41
2018 Non-shift worker 5 676

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 41
2018 Non-shift worker 2 676

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 20 41
2018 Non-shift worker 35 678

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Shift worker 51 41
2018 Non-shift worker 39 678

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Shift worker 53 41
2018 Non-shift worker 49 678

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 31 41
2018 Non-shift worker 39 678

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 41
2018 Non-shift worker 34 678

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Shift worker 34 41
2018 Non-shift worker 50 678

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Shift worker 24 41
2018 Non-shift worker 34 678

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Shift worker 58 41
2018 Non-shift worker 48 678

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 41
2018 Non-shift worker 22 678

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 41
2018 Non-shift worker 15 678

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 46 41
2018 Non-shift worker 55 676

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 41
2018 Non-shift worker 29 676

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 41
2018 Non-shift worker 19 676

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 41
2018 Non-shift worker 12 676

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 28 41
2018 Non-shift worker 25 676

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 25 40
2018 Non-shift worker 19 634

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 40
2018 Non-shift worker 11 634

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 21 40
2018 Non-shift worker 11 634

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 37 40
2018 Non-shift worker 26 634

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 40
2018 Non-shift worker 6 634

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 50 40
2018 Non-shift worker 45 634

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 58 40
2018 Non-shift worker 58 634

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 16 23 9 6 20 4 51 19 333
2018 Non-shift worker 18 21 22 9 9 16 5 49 23 4263
2017 Shift worker 23 21 14 10 7 17 8 59 22 334
2017 Non-shift worker 19 21 20 9 9 16 6 52 23 4504
2014 Shift worker 22 23 19 9 10 13 4 54 24 252
2014 Non-shift worker 23 23 20 9 8 14 4 55 21 3819

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 30 18 7 5 7 1 66 13 332
2018 Non-shift worker 32 30 19 8 6 5 1 66 14 4261
2017 Shift worker 35 31 16 8 5 4 2 70 13 334
2017 Non-shift worker 32 32 17 7 6 5 1 68 14 4502
2014 Shift worker 34 31 16 9 6 4 1 67 16 252
2014 Non-shift worker 36 33 15 6 4 4 0 72 11 3820
2011 Shift worker 40 29 16 6 4 4 0 73 10 508
2011 Non-shift worker 32 35 16 7 5 4 0 70 13 5101

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 7 93 327
2018 Non-shift worker 7 93 4270

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 32 21
2018 Non-shift worker 44 287

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 61 21
2018 Non-shift worker 71 287

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 21
2018 Non-shift worker 5 287

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 21
2018 Non-shift worker 5 287

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 22
2018 Non-shift worker 3 287

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 22
2018 Non-shift worker 2 287

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Shift worker 28 22
2018 Non-shift worker 13 287

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 22
2018 Non-shift worker 0 287

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 22
2018 Non-shift worker 0 287

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 38 22
2018 Non-shift worker 28 288

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 43 22
2018 Non-shift worker 52 288

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 21
2018 Non-shift worker 3 272

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 21
2018 Non-shift worker 2 272

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 0 21
2018 Non-shift worker 4 272

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 64 21
2018 Non-shift worker 70 272

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 16 29 4 3 22 4 52 9 332
2018 Non-shift worker 20 20 27 5 4 19 6 54 11 4261
2017 Shift worker 25 18 19 3 3 24 7 63 9 334
2017 Non-shift worker 20 20 22 4 3 23 8 58 11 4501
2014 Shift worker 22 22 21 4 2 23 5 62 9 250
2014 Non-shift worker 22 20 22 3 3 22 7 60 9 3823

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 26 24 4 3 10 1 66 7 331
2018 Non-shift worker 32 30 21 5 3 7 1 68 9 4262
2017 Shift worker 38 26 16 4 2 12 3 74 7 335
2017 Non-shift worker 35 31 17 4 3 9 2 73 8 4501
2014 Shift worker 36 33 15 5 0 9 1 77 6 250
2014 Non-shift worker 37 31 17 3 2 9 1 76 6 3823
2011 Shift worker 42 32 14 3 2 5 1 78 6 505
2011 Non-shift worker 38 33 15 5 3 7 0 76 8 5095
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 31 10 6 5 1 0 79 11 329
2018 Non-shift worker 53 25 10 5 5 1 1 80 10 4250
2017 Shift worker 51 29 8 4 7 1 0 81 11 335
2017 Non-shift worker 57 24 9 4 5 1 0 82 9 4509

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 36 9 11 4 2 0 74 16 328
2018 Non-shift worker 39 37 13 6 3 1 0 78 9 4263
2017 Shift worker 27 37 14 10 5 6 1 69 16 334
2017 Non-shift worker 35 40 12 6 3 3 1 78 9 4500

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 33 17 17 8 1 0 58 25 332
2018 Non-shift worker 29 35 15 12 7 2 0 65 19 4267
2017 Shift worker 22 30 16 18 10 3 1 54 30 334
2017 Non-shift worker 24 38 15 12 7 2 1 64 20 4497

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 16 20 22 29 0 0 29 51 333
2018 Non-shift worker 20 23 21 14 20 0 1 43 35 4286
2017 Shift worker 12 13 21 16 35 0 2 26 53 334
2017 Non-shift worker 20 23 19 16 21 0 2 44 37 4493

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 26 25 18 10 0 1 47 28 333
2018 Non-shift worker 23 28 25 13 9 0 1 52 23 4278
2017 Shift worker 29 25 22 14 9 0 1 55 23 333
2017 Non-shift worker 26 27 23 13 10 0 1 54 23 4496

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 23 15 5 2 0 8 76 8 330
2018 Non-shift worker 34 32 19 8 5 1 2 67 13 4261
2017 Shift worker 44 22 15 3 2 0 13 76 7 332
2017 Non-shift worker 37 30 18 8 4 0 3 69 13 4472

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 22 21 17 25 0 1 36 43 330
2018 Non-shift worker 26 23 21 14 14 1 1 50 28 4260
2017 Shift worker 23 18 16 19 23 1 1 41 43 333
2017 Non-shift worker 27 22 19 14 14 1 3 51 29 4489

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 22 17 11 9 1 3 61 21 328
2018 Non-shift worker 58 19 10 4 2 1 6 83 6 4252
2017 Shift worker 43 18 18 7 9 1 5 65 16 333
2017 Non-shift worker 54 20 10 3 2 1 10 83 6 4487

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 26 22 14 14 0 1 50 27 331
2018 Non-shift worker 39 27 18 8 6 0 1 68 14 4269
2017 Shift worker 29 32 18 10 10 0 1 62 20 333
2017 Non-shift worker 38 30 18 8 5 0 1 69 13 4487

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 29 21 5 6 1 3 66 12 333
2018 Non-shift worker 32 34 19 8 4 1 2 67 13 4270
2017 Shift worker 37 26 17 10 4 1 4 66 15 332
2017 Non-shift worker 36 30 18 8 4 1 2 68 13 4486

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 28 20 10 5 1 3 64 16 333
2018 Non-shift worker 29 33 21 10 5 1 1 63 15 4269
2017 Shift worker 35 27 20 8 4 2 4 66 12 332
2017 Non-shift worker 31 31 20 11 5 1 2 64 16 4485

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 31 15 6 5 0 3 73 11 331
2018 Non-shift worker 34 30 19 9 5 1 1 66 15 4259
2017 Shift worker 41 26 15 11 4 0 3 69 15 332
2017 Non-shift worker 36 30 17 10 5 1 2 67 15 4481

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 27 26 8 6 0 2 59 15 331
2018 Non-shift worker 35 31 19 8 5 0 1 68 13 4242
2017 Shift worker 34 33 17 9 3 0 3 70 13 332
2017 Non-shift worker 35 31 18 8 4 1 2 68 13 4475

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 51 24 14 4 4 0 3 77 9 332
2018 Non-shift worker 58 22 11 4 3 1 2 82 7 4245
2017 Shift worker 56 21 12 4 3 0 3 80 8 334
2017 Non-shift worker 58 23 10 4 2 0 3 83 7 4488

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 68 14 5 4 2 1 6 89 6 331
2018 Non-shift worker 73 13 6 2 2 1 4 90 4 4252

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 69 13 9 3 3 1 3 85 7 332
2018 Non-shift worker 69 13 6 4 4 1 3 85 8 4261
2017 Shift worker 73 11 8 2 3 1 2 87 5 334
2017 Non-shift worker 69 13 7 3 3 1 3 86 7 4504

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 27 16 4 1 1 1 78 6 332
2018 Non-shift worker 48 28 12 5 4 0 1 77 10 4266
2017 Shift worker 54 31 9 4 1 0 1 86 5 334
2017 Non-shift worker 50 28 11 5 3 0 2 80 8 4489

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 21 11 5 5 0 1 78 11 331
2018 Non-shift worker 55 22 10 6 5 0 1 78 12 4258
2017 Shift worker 62 20 7 5 4 0 1 83 10 333
2017 Non-shift worker 60 20 9 5 4 0 2 82 9 4494

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 60 4 2 1 0 0 33 95 2 325
2018 Non-shift worker 52 10 4 2 1 0 30 89 5 4235
2017 Shift worker 59 8 2 1 1 0 29 95 2 332
2017 Non-shift worker 53 11 4 2 1 0 28 90 4 4492

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 17 18 5 2 1 2 75 7 330
2018 Non-shift worker 62 21 7 2 1 0 6 89 3 4251
2017 Shift worker 63 18 9 4 2 1 4 85 6 331
2017 Non-shift worker 63 19 7 2 1 0 8 90 3 4459

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 65 17 7 4 4 0 3 85 9 332
2018 Non-shift worker 72 13 5 2 2 1 4 90 5 4256
2017 Shift worker 56 15 9 7 9 0 5 74 17 334
2017 Non-shift worker 70 14 5 2 2 1 5 89 5 4499

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 30 16 3 2 0 1 79 5 332
2018 Non-shift worker 50 28 13 4 2 0 2 80 7 4253
2017 Shift worker 54 28 10 3 2 1 3 85 4 333
2017 Non-shift worker 51 30 11 3 2 0 3 84 5 4485

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 15 32 34 14 5 0 0 47 19 330
2018 Non-shift worker 19 34 32 11 4 0 0 53 15 4278
2017 Shift worker 18 26 35 13 7 0 0 44 20 335
2017 Non-shift worker 19 33 32 11 5 0 1 52 16 4505

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 27 34 17 9 0 0 26 40 326
2018 Non-shift worker 10 17 38 22 13 0 0 35 27 4214
2017 Shift worker 11 22 37 17 12 0 1 29 33 332
2017 Non-shift worker 9 17 36 23 14 0 1 37 26 4482
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 21 26 18 21 1 0 13 87 330
2018 Non-shift worker 26 25 20 14 14 1 0 26 74 4278
2017 Shift worker 13 15 18 20 29 4 2 13 87 335
2017 Non-shift worker 27 23 18 12 16 3 1 28 72 4506

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 45 278
2018 Non-shift worker 27 3117
2017 Shift worker 51 277
2017 Non-shift worker 32 3109

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 36 278
2018 Non-shift worker 29 3117
2017 Shift worker 33 277
2017 Non-shift worker 29 3109

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 29 278
2018 Non-shift worker 21 3117
2017 Shift worker 24 277
2017 Non-shift worker 18 3109

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 59 278
2018 Non-shift worker 41 3117
2017 Shift worker 62 277
2017 Non-shift worker 42 3109

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 278
2018 Non-shift worker 6 3117
2017 Shift worker 4 277
2017 Non-shift worker 6 3109

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 31 278
2018 Non-shift worker 27 3117

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 32 278
2018 Non-shift worker 40 3117
2017 Shift worker 26 277
2017 Non-shift worker 43 3109

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 7 34 19 16 4 20 248
2018 Non-shift worker 4 40 19 12 5 20 2943
2017 Shift worker 2 44 15 13 4 22 271
2017 Non-shift worker 5 47 18 11 5 14 3048

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 32 68 275
2018 Non-shift worker 33 67 3088

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 18 14 12 14 2 7 56 28 329
2018 Non-shift worker 37 17 14 11 13 1 7 59 26 4266

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 25 16 20 16 2 4 45 38 277
2018 Non-shift worker 13 21 18 16 23 1 8 37 43 3099
2017 Shift worker 18 28 13 15 22 2 2 48 39 279
2017 Non-shift worker 14 22 16 13 23 2 10 40 41 3138

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 16 18 17 37 2 5 22 59 278
2018 Non-shift worker 4 12 13 19 48 1 4 16 70 3103
2017 Shift worker 4 10 11 16 54 2 3 15 73 279
2017 Non-shift worker 3 10 10 17 54 2 4 13 76 3133
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