2018 Public Service Employee Survey Results by Theme for Natural Resources Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 40 38 12 5 4 0 0 79 10 446
2018 Does not provide services to public 37 42 11 7 3 0 0 79 10 2209
2017 Provides services to public 38 42 12 5 3 0 0 80 8 495
2017 Does not provide services to public 35 45 9 7 4 0 0 80 11 2210
2014 Provides services to public 35 42 10 10 3 0 0 78 13 528
2014 Does not provide services to public 29 45 11 9 5 0 0 75 14 2433
2011 Provides services to public 38 41 11 7 4 0 0 79 11 660
2011 Does not provide services to public 34 42 11 8 5 0 0 76 13 2647
2008 Provides services to public 36 46 9 7 2 0 0 81 9 797
2008 Does not provide services to public 37 41 11 7 4 0 0 78 11 2427

Question 9. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 36 33 12 9 10 0 0 69 19 447
2018 Does not provide services to public 32 38 13 10 7 0 0 70 17 2217
2017 Provides services to public 32 37 13 10 7 0 0 69 18 494
2017 Does not provide services to public 32 37 12 11 7 0 0 69 18 2208

Question 10. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 56 32 8 3 2 0 0 88 5 442
2018 Does not provide services to public 50 35 10 3 2 0 0 86 5 2203
2017 Provides services to public 55 32 10 2 1 0 0 87 2 493
2017 Does not provide services to public 52 35 8 3 1 0 0 87 4 2204
2014 Provides services to public 62 28 6 2 1 0 0 91 3 528
2014 Does not provide services to public 57 31 8 3 1 0 0 88 4 2431
2011 Provides services to public 64 26 8 3 1 0 0 89 3 662
2011 Does not provide services to public 57 32 7 3 1 0 0 88 4 2649

Question 14. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 45 35 10 6 4 0 0 81 10 447
2018 Does not provide services to public 42 39 12 5 2 0 0 81 8 2214
2017 Provides services to public 43 41 9 5 1 0 0 84 7 493
2017 Does not provide services to public 42 39 10 5 3 0 0 82 9 2202
2014 Provides services to public 42 36 12 7 2 0 0 79 9 527
2014 Does not provide services to public 38 41 11 7 3 0 0 79 10 2432
2011 Provides services to public 42 42 8 5 2 0 0 85 7 662
2011 Does not provide services to public 40 42 9 6 3 0 0 83 9 2654
2008 Provides services to public 40 46 7 5 2 0 0 86 7 798
2008 Does not provide services to public 44 41 7 5 2 0 0 85 8 2439

Question 43. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 40 30 15 8 6 0 0 71 14 443
2018 Does not provide services to public 36 34 17 8 4 1 0 70 12 2217
2017 Provides services to public 38 29 17 9 6 1 0 68 15 495
2017 Does not provide services to public 35 36 16 8 5 1 0 71 13 2208
2014 Provides services to public 31 34 22 8 5 0 0 65 13 528
2014 Does not provide services to public 27 37 17 11 6 1 0 65 18 2433
2011 Provides services to public 29 36 17 10 6 1 0 66 16 663
2011 Does not provide services to public 28 36 18 9 6 1 0 66 16 2646

Question 44. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 39 34 13 8 6 0 0 73 14 441
2018 Does not provide services to public 34 38 16 8 4 0 0 72 12 2207
2017 Provides services to public 37 33 16 7 6 0 0 70 14 493
2017 Does not provide services to public 33 38 16 9 4 0 0 71 13 2210
2014 Provides services to public 31 31 22 10 5 0 0 62 16 526
2014 Does not provide services to public 26 38 17 11 6 0 0 65 18 2433
2011 Provides services to public 29 38 17 10 6 1 0 67 16 664
2011 Does not provide services to public 26 39 17 11 6 1 0 66 17 2639
2008 Provides services to public 28 42 15 9 6 0 0 71 15 796
2008 Does not provide services to public 29 41 15 10 5 0 0 70 15 2438

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 34 25 17 10 10 2 2 61 21 441
2018 Does not provide services to public 31 28 19 11 6 3 1 62 18 2216
2017 Provides services to public 33 26 17 12 9 3 0 61 21 495
2017 Does not provide services to public 31 27 18 11 6 5 1 62 18 2206
2014 Provides services to public 33 26 19 11 7 4 1 62 18 527
2014 Does not provide services to public 28 27 20 11 8 5 1 58 21 2431
2011 Provides services to public 31 29 17 10 9 4 1 63 19 662
2011 Does not provide services to public 29 28 18 11 8 5 1 61 20 2646
2008 Provides services to public 26 28 21 12 8 5 1 57 21 797
2008 Does not provide services to public 28 29 19 11 7 4 1 61 19 2438
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 48 27 10 8 6 1 0 76 14 443
2018 Does not provide services to public 47 29 11 7 3 2 1 78 10 2204
2017 Provides services to public 43 29 13 8 6 2 0 73 14 494
2017 Does not provide services to public 47 29 12 6 4 2 1 78 10 2210
2014 Provides services to public 44 30 10 10 4 3 0 76 14 528
2014 Does not provide services to public 43 30 11 7 5 2 1 76 13 2433
2011 Provides services to public 42 31 12 8 7 1 0 74 15 664
2011 Does not provide services to public 42 31 12 7 5 2 1 75 12 2650
2008 Provides services to public 39 32 10 9 7 2 1 73 16 798
2008 Does not provide services to public 43 31 10 6 5 3 1 77 12 2440

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 43 30 9 11 6 0 0 74 17 444
2018 Does not provide services to public 41 34 12 8 4 1 0 76 12 2197
2017 Provides services to public 39 33 13 8 6 0 0 73 14 494
2017 Does not provide services to public 44 32 10 8 5 1 0 77 13 2206
2014 Provides services to public 42 33 10 10 4 1 0 76 14 527
2014 Does not provide services to public 41 33 10 9 6 1 0 75 15 2432
2011 Provides services to public 39 33 10 11 7 0 0 72 18 662
2011 Does not provide services to public 38 35 11 9 6 1 0 74 15 2650
2008 Provides services to public 36 35 11 9 8 1 1 72 17 799
2008 Does not provide services to public 38 35 11 8 7 1 0 74 15 2437

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 48 25 11 9 7 0 0 73 16 443
2018 Does not provide services to public 47 29 11 8 4 1 0 76 12 2210
2017 Provides services to public 46 27 11 8 8 0 0 73 16 493
2017 Does not provide services to public 50 28 10 7 5 0 0 78 12 2209
2014 Provides services to public 48 30 10 8 4 0 0 78 12 528
2014 Does not provide services to public 47 29 11 7 5 1 0 77 12 2433

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 29 30 18 10 7 6 0 62 19 444
2018 Does not provide services to public 28 31 17 9 6 8 0 64 17 2218
2017 Provides services to public 24 33 18 11 7 7 0 61 20 496
2017 Does not provide services to public 26 33 16 9 6 10 0 66 17 2210
2014 Provides services to public 24 31 18 11 6 10 0 61 19 528
2014 Does not provide services to public 22 34 17 10 6 11 0 63 17 2433
2011 Provides services to public 24 29 21 8 8 10 0 59 17 664
2011 Does not provide services to public 23 30 18 9 8 11 1 60 20 2645

Question 30. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 28 29 18 14 9 2 0 58 24 446
2018 Does not provide services to public 23 35 17 14 8 3 0 59 23 2216
2017 Provides services to public 23 31 19 13 11 3 1 56 24 494
2017 Does not provide services to public 22 34 18 14 8 4 0 58 23 2207
2014 Provides services to public 20 29 19 18 10 4 0 51 29 528
2014 Does not provide services to public 18 32 21 16 10 3 0 52 26 2432
2011 Provides services to public 20 30 19 14 15 2 0 51 29 659
2011 Does not provide services to public 17 31 20 16 12 3 0 51 29 2644
2008 Provides services to public 20 29 22 16 11 3 0 50 28 798
2008 Does not provide services to public 21 32 19 14 11 3 0 55 26 2441

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 19 27 22 17 11 5 0 48 29 445
2018 Does not provide services to public 15 30 21 18 10 6 0 48 30 2216
2017 Provides services to public 16 29 21 16 10 7 0 49 28 496
2017 Does not provide services to public 15 29 19 16 11 9 0 49 30 2207
2014 Provides services to public 14 28 20 21 12 6 0 44 35 527
2014 Does not provide services to public 11 28 22 19 13 7 0 43 34 2433
2011 Provides services to public 13 26 21 20 13 6 0 41 36 661
2011 Does not provide services to public 10 28 21 19 13 9 0 42 35 2644
2008 Provides services to public 8 31 20 21 12 7 0 43 36 799
2008 Does not provide services to public 10 30 20 20 12 8 0 43 35 2440

Question 32. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 16 29 20 18 16 1 0 46 34 446
2018 Does not provide services to public 14 29 19 21 12 3 0 45 35 2219
2017 Provides services to public 17 30 17 19 12 5 0 49 32 494
2017 Does not provide services to public 16 31 19 19 11 4 0 49 31 2212
2014 Provides services to public 14 32 17 20 14 3 0 47 35 527
2014 Does not provide services to public 12 30 20 21 13 3 0 44 35 2433
2011 Provides services to public 13 29 18 20 17 3 0 43 38 660
2011 Does not provide services to public 11 32 19 20 15 3 0 45 36 2641
2008 Provides services to public 13 36 16 20 12 3 0 51 33 797
2008 Does not provide services to public 13 32 18 22 12 4 0 46 35 2439
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 31 31 14 13 11 0 0 63 24 446
2018 Does not provide services to public 28 35 16 12 8 0 0 64 21 2216
2017 Provides services to public 27 36 13 14 10 0 0 63 24 495
2017 Does not provide services to public 29 36 16 12 7 0 0 65 19 2207
2014 Provides services to public 23 33 20 13 10 0 0 56 24 528
2014 Does not provide services to public 22 37 16 15 10 0 0 59 25 2431
2011 Provides services to public 24 37 16 13 9 0 0 62 22 662
2011 Does not provide services to public 22 40 16 11 9 0 0 63 21 2652

Question 7. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 32 39 12 12 5 0 0 71 18 446
2018 Does not provide services to public 28 42 12 12 5 0 0 71 17 2223
2017 Provides services to public 29 42 12 11 5 0 0 72 16 493
2017 Does not provide services to public 30 40 12 11 6 0 0 71 17 2209

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 15 23 19 13 14 13 3 45 32 444
2018 Does not provide services to public 13 21 19 15 10 18 4 43 32 2212
2017 Provides services to public 11 20 17 15 15 18 3 40 39 494
2017 Does not provide services to public 12 19 17 16 10 22 4 42 35 2205
2014 Provides services to public 11 21 18 20 12 14 3 39 39 526
2014 Does not provide services to public 11 19 19 17 12 18 4 39 37 2430

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 40 33 11 10 6 0 0 73 16 443
2018 Does not provide services to public 38 35 13 9 4 0 1 74 13 2211
2017 Provides services to public 36 34 14 10 6 0 0 70 16 493
2017 Does not provide services to public 40 35 11 8 5 0 0 76 13 2207
2014 Provides services to public 41 36 9 8 5 0 0 77 13 528
2014 Does not provide services to public 38 36 11 8 6 0 0 75 14 2433
2011 Provides services to public 36 38 9 8 8 0 0 75 16 663
2011 Does not provide services to public 36 36 11 9 6 1 1 73 15 2648
2008 Provides services to public 33 35 14 10 8 1 0 68 17 799
2008 Does not provide services to public 36 36 12 9 7 0 1 72 16 2436

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 25 32 17 9 5 3 8 64 17 111
2018 Does not provide services to public 22 31 19 8 5 4 11 62 15 644
2017 Provides services to public 16 34 23 11 4 5 7 57 17 133
2017 Does not provide services to public 21 32 18 11 5 5 8 61 18 624
2014 Provides services to public 25 29 15 10 7 3 10 63 20 155
2014 Does not provide services to public 22 35 17 8 6 5 9 66 15 692

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 31 40 12 11 6 0 0 71 18 448
2018 Does not provide services to public 26 46 12 11 4 0 1 72 15 2220
2017 Provides services to public 27 40 14 13 6 0 0 66 20 496
2017 Does not provide services to public 30 41 13 9 5 0 1 72 15 2207
2014 Provides services to public 27 36 16 13 8 0 0 63 21 527
2014 Does not provide services to public 26 39 14 14 7 0 1 65 21 2431
2011 Provides services to public 30 38 16 12 5 0 1 68 16 661
2011 Does not provide services to public 27 40 15 10 6 0 2 68 16 2650
2008 Provides services to public 28 41 16 8 4 0 2 71 12 799
2008 Does not provide services to public 30 39 15 10 4 0 2 70 14 2442

Question 2. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 42 40 8 7 3 0 0 82 9 447
2018 Does not provide services to public 46 37 9 5 2 0 0 84 8 2212
2017 Provides services to public 48 36 8 5 3 0 0 84 8 496
2017 Does not provide services to public 45 39 7 6 3 0 0 84 8 2209
2014 Provides services to public 45 37 9 6 3 0 0 82 8 528
2014 Does not provide services to public 41 41 9 7 3 0 0 81 10 2434
2011 Provides services to public 44 37 9 6 3 0 0 81 9 661
2011 Does not provide services to public 44 36 9 6 3 0 0 81 10 2650
2008 Provides services to public 40 42 8 7 2 0 0 83 9 800
2008 Does not provide services to public 44 38 8 6 3 0 0 83 9 2441

Question 3. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 47 37 7 6 3 0 0 84 9 445
2018 Does not provide services to public 48 39 6 5 2 0 0 87 7 2206
2017 Provides services to public 51 34 6 6 3 0 0 85 9 496
2017 Does not provide services to public 51 37 5 5 2 0 0 88 7 2205
2014 Provides services to public 48 36 7 6 3 0 0 85 9 528
2014 Does not provide services to public 47 38 7 6 3 0 0 85 9 2432
2011 Provides services to public 51 35 7 5 2 0 0 86 7 662
2011 Does not provide services to public 49 37 6 5 2 0 0 87 7 2649
2008 Provides services to public 45 43 5 5 2 0 0 88 7 799
2008 Does not provide services to public 46 42 6 3 2 0 0 88 6 2441

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 21 33 18 13 14 1 0 55 27 447
2018 Does not provide services to public 17 33 19 16 11 3 0 52 28 2216
2017 Provides services to public 19 33 18 13 13 4 0 55 27 493
2017 Does not provide services to public 20 33 17 15 11 3 0 55 27 2206
2014 Provides services to public 20 28 21 15 15 1 1 49 30 528
2014 Does not provide services to public 16 32 17 19 14 3 0 49 34 2433
2011 Provides services to public 19 34 18 14 12 2 0 55 26 663
2011 Does not provide services to public 20 34 16 15 13 2 1 55 29 2649
2008 Provides services to public 21 34 18 15 9 2 0 57 25 797
2008 Does not provide services to public 21 35 17 14 10 2 1 57 25 2437

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 21 24 14 15 21 0 4 47 38 446
2018 Does not provide services to public 17 27 15 16 20 3 2 46 38 2222
2017 Provides services to public 16 24 12 20 22 3 3 43 45 495
2017 Does not provide services to public 17 24 15 18 21 3 3 43 41 2206
2014 Provides services to public 14 20 15 18 26 3 4 36 48 528
2014 Does not provide services to public 12 21 14 20 27 3 3 35 50 2429
2011 Provides services to public 13 22 16 22 24 2 1 36 47 663
2011 Does not provide services to public 13 22 14 21 25 2 2 37 48 2643
2008 Provides services to public 15 30 13 21 18 2 2 47 40 798
2008 Does not provide services to public 16 28 13 18 21 2 2 45 42 2431

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 32 37 13 11 7 0 0 69 18 447
2018 Does not provide services to public 32 40 13 10 5 0 0 72 15 2209
2017 Provides services to public 34 39 11 9 7 0 0 72 16 493
2017 Does not provide services to public 33 41 11 10 5 0 0 74 15 2200
2014 Provides services to public 25 40 13 12 9 0 0 65 22 527
2014 Does not provide services to public 23 44 13 12 8 0 0 67 20 2432
2011 Provides services to public 31 38 13 11 7 0 0 69 18 661
2011 Does not provide services to public 31 41 12 9 6 0 0 73 15 2646

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 37 34 13 9 6 1 0 72 15 446
2018 Does not provide services to public 40 35 14 8 4 0 0 74 12 2209
2017 Provides services to public 40 32 13 8 7 0 0 73 14 492
2017 Does not provide services to public 41 36 11 8 4 0 0 76 12 2201
2014 Provides services to public 31 38 12 12 5 1 0 70 18 528
2014 Does not provide services to public 34 36 13 11 6 0 0 69 17 2433

Question 13. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 34 34 13 12 6 0 0 69 18 445
2018 Does not provide services to public 28 37 17 11 5 0 1 66 17 2213
2017 Provides services to public 33 36 15 12 4 0 0 69 16 493
2017 Does not provide services to public 31 38 14 11 5 1 1 70 16 2205
2014 Provides services to public 30 31 17 14 8 0 0 62 22 528
2014 Does not provide services to public 26 37 16 12 7 1 1 65 19 2430
2011 Provides services to public 31 44 12 9 4 0 0 75 13 664
2011 Does not provide services to public 32 39 15 8 4 1 1 73 12 2651

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 22 40 20 8 7 2 0 64 16 447
2018 Does not provide services to public 21 40 22 8 5 4 0 63 14 2226
2017 Provides services to public 19 37 21 10 8 4 0 59 19 495
2017 Does not provide services to public 21 39 19 10 5 5 1 64 16 2206

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 44 33 9 9 4 1 0 77 13 447
2018 Does not provide services to public 44 33 10 8 5 0 1 78 12 2218
2017 Provides services to public 42 31 12 7 7 0 0 74 14 494
2017 Does not provide services to public 45 32 9 8 5 0 1 78 13 2205
2014 Provides services to public 38 33 14 9 5 0 1 72 14 528
2014 Does not provide services to public 39 33 13 8 5 1 1 74 13 2432
2011 Provides services to public 39 36 10 9 5 0 1 75 14 661
2011 Does not provide services to public 40 36 11 7 4 0 1 77 12 2652

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 34 30 22 9 5 0 0 64 14 446
2018 Does not provide services to public 31 34 18 10 6 0 1 66 16 2225
2017 Provides services to public 29 38 19 8 5 0 1 68 13 495
2017 Does not provide services to public 32 35 17 9 5 0 1 69 14 2210
2014 Provides services to public 28 35 20 10 5 0 1 64 16 528
2014 Does not provide services to public 29 36 17 10 7 0 1 66 17 2434
2011 Provides services to public 27 34 20 11 7 0 0 62 18 662
2011 Does not provide services to public 25 36 20 11 7 0 1 62 18 2650
2008 Provides services to public 22 35 22 13 8 0 1 57 21 800
2008 Does not provide services to public 24 36 21 12 7 0 1 60 19 2440

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 Provides services to public 30 38 32 448
2018 Does not provide services to public 27 41 32 2228
2017 Provides services to public 26 36 38 495
2017 Does not provide services to public 27 41 32 2211
2014 Provides services to public 26 39 36 527
2014 Does not provide services to public 27 40 33 2432
2011 Provides services to public 26 41 33 663
2011 Does not provide services to public 25 42 33 2654

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2018 Provides services to public 14 18 38 8 16 6 128
2018 Does not provide services to public 20 21 33 6 14 6 606
2017 Provides services to public 24 18 41 5 8 4 131
2017 Does not provide services to public 17 17 35 6 19 6 587
2014 Provides services to public 30 25 30 7 9999 9 134
2014 Does not provide services to public 16 22 37 12 9999 14 668
2011 Provides services to public 22 18 35 14 9999 11 177
2011 Does not provide services to public 22 23 34 11 9999 11 684
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 43 38 9 6 3 0 0 82 9 447
2018 Does not provide services to public 40 42 11 5 1 0 0 82 7 2218
2017 Provides services to public 41 41 10 5 2 1 0 83 8 494
2017 Does not provide services to public 41 38 10 7 3 1 0 80 10 2209
2014 Provides services to public 41 37 13 6 3 1 0 78 9 527
2014 Does not provide services to public 37 41 11 7 3 1 0 79 10 2432
2011 Provides services to public 41 40 10 6 3 0 0 81 9 663
2011 Does not provide services to public 37 41 12 6 3 0 0 79 9 2651
2008 Provides services to public 41 41 9 5 3 1 0 83 8 797
2008 Does not provide services to public 40 39 11 6 4 1 0 80 9 2436

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 22 38 21 11 6 0 0 61 18 448
2018 Does not provide services to public 19 44 19 12 4 1 0 64 17 2218
2017 Provides services to public 21 40 21 12 5 2 0 61 17 495
2017 Does not provide services to public 21 42 20 11 4 2 0 65 15 2204
2014 Provides services to public 22 42 19 10 5 1 0 65 16 528
2014 Does not provide services to public 21 42 20 10 5 2 0 64 16 2433
2011 Provides services to public 21 41 18 11 7 2 0 63 18 663
2011 Does not provide services to public 19 40 18 13 7 2 0 62 20 2648

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 8 20 36 25 9 0 1 35 28 444
2018 Does not provide services to public 8 23 38 22 7 1 1 29 32 2215
2017 Provides services to public 9 24 37 20 7 0 3 28 34 492
2017 Does not provide services to public 9 24 36 20 8 1 3 29 33 2196
2014 Provides services to public 11 26 37 18 6 0 1 25 38 528
2014 Does not provide services to public 10 26 40 16 6 1 2 23 36 2425
2011 Provides services to public 12 27 35 17 6 1 2 24 40 660
2011 Does not provide services to public 11 29 35 16 6 1 2 23 41 2640
2008 Provides services to public 10 31 37 16 5 0 2 21 41 799
2008 Does not provide services to public 9 28 38 17 5 1 2 23 38 2434

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 8 18 25 26 19 2 2 48 26 443
2018 Does not provide services to public 7 18 28 30 13 2 2 45 26 2202
2017 Provides services to public 9 19 27 26 13 2 5 41 30 491
2017 Does not provide services to public 7 17 28 25 15 3 5 44 26 2193
2014 Provides services to public 11 22 31 20 11 4 2 33 34 527
2014 Does not provide services to public 9 19 32 23 11 3 3 36 30 2419
2011 Provides services to public 9 21 28 24 11 3 3 37 33 662
2011 Does not provide services to public 12 21 28 23 11 2 3 36 34 2638
2008 Provides services to public 10 22 34 22 8 2 3 31 34 795
2008 Does not provide services to public 9 21 29 24 11 3 3 37 32 2429

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 19 25 31 14 9 1 2 23 45 445
2018 Does not provide services to public 19 26 30 15 6 2 2 22 47 2207
2017 Provides services to public 21 25 30 11 7 1 5 19 50 491
2017 Does not provide services to public 20 26 28 12 7 2 4 21 49 2200
2014 Provides services to public 32 29 21 9 3 2 2 13 64 527
2014 Does not provide services to public 29 29 25 9 4 1 3 14 60 2424
2011 Provides services to public 24 27 28 10 7 1 2 18 53 662
2011 Does not provide services to public 21 26 28 13 6 2 3 20 50 2636
2008 Provides services to public 22 29 27 14 5 1 2 19 53 795
2008 Does not provide services to public 18 27 30 14 6 2 3 21 47 2428

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 7 20 29 27 15 0 1 43 28 442
2018 Does not provide services to public 10 18 32 27 11 1 2 39 28 2210
2017 Provides services to public 11 15 31 26 13 0 4 41 27 490
2017 Does not provide services to public 9 17 31 26 13 1 3 41 27 2185
2014 Provides services to public 10 19 33 26 9 1 3 36 29 523
2014 Does not provide services to public 9 19 36 24 9 1 2 34 28 2419
2011 Provides services to public 10 19 34 23 10 1 3 35 30 661
2011 Does not provide services to public 11 18 34 23 10 1 3 34 30 2636
2008 Provides services to public 9 20 32 27 8 1 3 36 31 792
2008 Does not provide services to public 7 19 36 23 11 1 3 36 27 2428

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 19 25 25 15 12 2 3 28 46 444
2018 Does not provide services to public 17 25 28 17 9 1 3 27 44 2212
2017 Provides services to public 20 23 29 16 9 1 2 26 44 492
2017 Does not provide services to public 18 23 27 16 11 1 3 28 43 2199
2014 Provides services to public 28 25 23 13 6 1 3 20 56 527
2014 Does not provide services to public 22 26 29 13 6 1 3 20 50 2426
2011 Provides services to public 25 27 25 12 8 1 3 20 54 661
2011 Does not provide services to public 20 26 28 13 8 2 3 22 49 2644
2008 Provides services to public 21 27 24 16 8 1 2 25 50 796
2008 Does not provide services to public 17 26 29 16 8 1 4 25 45 2435

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 10 15 30 24 17 2 2 43 25 444
2018 Does not provide services to public 9 16 28 25 15 3 4 43 27 2203
2017 Provides services to public 11 18 25 24 15 2 4 42 31 492
2017 Does not provide services to public 9 16 24 25 16 3 6 45 28 2199
2014 Provides services to public 9 16 26 28 13 2 6 45 27 526
2014 Does not provide services to public 7 15 26 29 15 2 7 48 24 2426
2011 Provides services to public 8 18 26 24 16 2 5 43 28 662
2011 Does not provide services to public 8 15 26 26 16 2 7 46 25 2634
2008 Provides services to public 12 20 27 22 11 3 5 36 34 796
2008 Does not provide services to public 8 17 25 24 15 3 7 44 28 2430

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 18 21 31 13 12 3 2 26 41 445
2018 Does not provide services to public 18 26 31 14 6 2 3 21 46 2215
2017 Provides services to public 20 25 28 14 8 1 4 24 47 489
2017 Does not provide services to public 18 25 30 13 7 3 4 21 46 2195
2014 Provides services to public 25 27 27 9 7 2 3 17 55 527
2014 Does not provide services to public 25 27 28 11 5 2 3 16 54 2429

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 43 30 7 11 8 0 0 74 19 446
2018 Does not provide services to public 42 29 11 10 6 1 1 73 17 2215
2017 Provides services to public 42 29 10 8 10 1 0 71 19 495
2017 Does not provide services to public 43 31 10 9 6 1 0 75 15 2208
2014 Provides services to public 39 31 11 9 9 1 0 71 18 528
2014 Does not provide services to public 42 32 9 10 7 1 0 74 17 2434

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 49 34 7 6 4 0 0 82 11 444
2018 Does not provide services to public 49 34 7 6 3 0 1 84 9 2216
2017 Provides services to public 42 34 10 9 5 0 0 77 13 494
2017 Does not provide services to public 48 35 7 7 3 0 0 84 9 2205
2014 Provides services to public 39 37 12 7 5 0 0 76 12 527
2014 Does not provide services to public 44 39 8 6 3 0 0 83 8 2434

Question 21. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 41 38 11 5 4 0 0 80 9 444
2018 Does not provide services to public 43 39 9 5 2 1 0 83 7 2218

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 40 34 15 4 2 3 1 78 7 443
2018 Does not provide services to public 38 39 14 3 2 4 0 80 6 2216
2017 Provides services to public 33 35 18 4 4 6 0 73 8 495
2017 Does not provide services to public 37 37 14 3 2 7 0 80 6 2204
2014 Provides services to public 42 35 12 4 2 5 0 81 6 528
2014 Does not provide services to public 40 35 13 2 2 7 0 81 5 2432

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 40 36 15 4 3 1 0 77 7 440
2018 Does not provide services to public 38 42 12 4 2 2 0 82 6 2214
2017 Provides services to public 34 40 15 5 3 3 0 76 9 494
2017 Does not provide services to public 39 40 11 4 2 3 0 82 6 2210
2014 Provides services to public 41 35 15 3 2 4 0 79 6 528
2014 Does not provide services to public 40 38 12 4 3 3 0 81 7 2429
2011 Provides services to public 33 39 13 6 5 4 0 75 11 658
2011 Does not provide services to public 31 41 14 5 3 5 0 76 9 2642

Question 42. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 46 36 10 4 4 0 0 83 8 442
2018 Does not provide services to public 46 37 10 4 2 0 0 84 6 2218
2017 Provides services to public 45 33 10 7 5 0 0 79 11 495
2017 Does not provide services to public 44 39 10 5 2 0 0 83 7 2209
2014 Provides services to public 43 36 12 5 3 1 0 79 8 526
2014 Does not provide services to public 44 36 11 5 3 1 0 81 8 2430
2011 Provides services to public 39 37 11 6 6 1 0 76 12 660
2011 Does not provide services to public 38 38 13 6 4 1 0 77 10 2645
2008 Provides services to public 32 44 11 8 5 0 0 76 12 796
2008 Does not provide services to public 36 40 12 7 4 1 0 76 11 2441

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 23 28 19 12 9 6 3 57 22 446
2018 Does not provide services to public 24 33 16 10 6 6 4 64 18 2218
2017 Provides services to public 25 28 16 12 11 4 4 58 25 496
2017 Does not provide services to public 27 31 14 9 7 7 4 66 18 2209
2014 Provides services to public 31 30 14 11 8 4 2 64 21 528
2014 Does not provide services to public 30 30 14 9 8 6 4 66 19 2434

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 29 39 13 12 5 2 0 69 17 445
2018 Does not provide services to public 27 38 16 10 5 3 2 68 16 2220
2017 Provides services to public 32 35 14 10 6 3 0 69 17 493
2017 Does not provide services to public 30 39 12 10 4 4 1 72 15 2201
2014 Provides services to public 35 37 12 8 4 4 1 75 12 526
2014 Does not provide services to public 34 38 10 8 4 4 1 76 13 2431
2011 Provides services to public 30 39 12 9 5 5 1 73 15 662
2011 Does not provide services to public 31 35 12 10 6 5 1 71 17 2643
2008 Provides services to public 29 33 14 11 7 5 1 66 19 798
2008 Does not provide services to public 28 34 13 11 6 6 2 67 19 2438

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 26 37 23 6 6 2 0 64 12 446
2018 Does not provide services to public 26 41 20 8 3 1 0 68 11 2213

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 19 22 18 17 15 8 1 46 34 447
2018 Does not provide services to public 17 25 20 12 12 11 3 49 28 2220
2017 Provides services to public 16 20 20 15 16 9 3 41 36 495
2017 Does not provide services to public 16 24 16 14 12 14 3 49 32 2202
2014 Provides services to public 18 21 17 15 16 10 2 45 35 527
2014 Does not provide services to public 14 21 18 16 16 13 2 41 37 2432
2011 Provides services to public 16 22 17 16 14 13 3 45 35 663
2011 Does not provide services to public 13 21 18 15 14 15 3 42 35 2647

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 18 82 442
2018 Does not provide services to public 11 89 2222

Question 49a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2018 Provides services to public 45 80
2018 Does not provide services to public 48 254

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Demographic
(%)
Total responses
2018 Provides services to public 63 80
2018 Does not provide services to public 63 254

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic
(%)
Total responses
2018 Provides services to public 9 80
2018 Does not provide services to public 12 254

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2018 Provides services to public 7 80
2018 Does not provide services to public 6 254

Question 49g. From whom did you experience harassment on the job? Other

Survey year Demographic
(%)
Total responses
2018 Provides services to public 0 80
2018 Does not provide services to public 3 254

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Demographic
(%)
Total responses
2018 Provides services to public 42 80
2018 Does not provide services to public 38 254

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Demographic
(%)
Total responses
2018 Provides services to public 47 80
2018 Does not provide services to public 41 254

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2018 Provides services to public 47 80
2018 Does not provide services to public 47 254

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Demographic
(%)
Total responses
2018 Provides services to public 41 80
2018 Does not provide services to public 39 254

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Survey year Demographic
(%)
Total responses
2018 Provides services to public 43 80
2018 Does not provide services to public 35 254

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Demographic
(%)
Total responses
2018 Provides services to public 52 80
2018 Does not provide services to public 45 254

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Demographic
(%)
Total responses
2018 Provides services to public 30 80
2018 Does not provide services to public 28 254

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2018 Provides services to public 13 80
2018 Does not provide services to public 6 254

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic
(%)
Total responses
2018 Provides services to public 11 80
2018 Does not provide services to public 12 254

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Demographic
(%)
Total responses
2018 Provides services to public 53 80
2018 Does not provide services to public 40 254

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting

Survey year Demographic
(%)
Total responses
2018 Provides services to public 19 80
2018 Does not provide services to public 21 254

Question 50m. Please indicate the nature of the harassment you experienced. Other

Survey year Demographic
(%)
Total responses
2018 Provides services to public 11 80
2018 Does not provide services to public 13 254

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 55 79
2018 Does not provide services to public 56 253

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 23 79
2018 Does not provide services to public 25 253

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 6 79
2018 Does not provide services to public 7 253

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 19 79
2018 Does not provide services to public 18 253

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 7 79
2018 Does not provide services to public 7 253

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 10 79
2018 Does not provide services to public 13 253

Question 51h. What action(s) did you take to address the harassment you experienced? Other

Survey year Demographic
(%)
Total responses
2018 Provides services to public 6 79
2018 Does not provide services to public 9 253

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 29 79
2018 Does not provide services to public 23 253

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 14 78
2018 Does not provide services to public 20 240

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 10 78
2018 Does not provide services to public 12 240

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 9 78
2018 Does not provide services to public 11 240

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 18 78
2018 Does not provide services to public 7 240

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 13 78
2018 Does not provide services to public 8 240

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 9 78
2018 Does not provide services to public 12 240

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 12 78
2018 Does not provide services to public 9 240

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2018 Provides services to public 24 78
2018 Does not provide services to public 33 240

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 10 78
2018 Does not provide services to public 9 240

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2018 Provides services to public 40 78
2018 Does not provide services to public 47 240

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 55 78
2018 Does not provide services to public 54 240

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 17 14 22 8 9 25 6 45 24 446
2018 Does not provide services to public 14 16 20 6 5 32 6 48 19 2220
2017 Provides services to public 17 15 19 8 10 27 5 47 26 495
2017 Does not provide services to public 13 17 18 5 6 31 8 50 20 2207
2014 Provides services to public 18 15 22 7 6 25 7 50 19 527
2014 Does not provide services to public 14 17 16 6 6 32 8 53 20 2433

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 30 30 20 6 6 7 1 65 13 446
2018 Does not provide services to public 28 34 18 5 4 10 1 69 10 2214
2017 Provides services to public 28 31 18 8 8 7 0 64 17 493
2017 Does not provide services to public 29 33 15 6 5 11 1 71 12 2208
2014 Provides services to public 29 25 24 6 4 12 1 62 11 526
2014 Does not provide services to public 27 31 17 6 4 14 1 68 12 2430
2011 Provides services to public 33 37 14 6 4 7 0 75 10 662
2011 Does not provide services to public 32 36 14 4 3 10 1 76 8 2643

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 9 91 445
2018 Does not provide services to public 7 93 2220

Question 56a. From whom did you experience discrimination on the job? Co-workers

Survey year Demographic
(%)
Total responses
2018 Provides services to public 42 42
2018 Does not provide services to public 49 151

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Demographic
(%)
Total responses
2018 Provides services to public 78 42
2018 Does not provide services to public 78 151

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2018 Provides services to public 0 42
2018 Does not provide services to public 0 151

Question 57a. Please indicate the type of discrimination you experienced. Race

Survey year Demographic
(%)
Total responses
2018 Provides services to public 17 42
2018 Does not provide services to public 17 149

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Demographic
(%)
Total responses
2018 Provides services to public 23 42
2018 Does not provide services to public 25 149

Question 57e. Please indicate the type of discrimination you experienced. Age

Survey year Demographic
(%)
Total responses
2018 Provides services to public 27 42
2018 Does not provide services to public 22 149

Question 57f. Please indicate the type of discrimination you experienced. Sex

Survey year Demographic
(%)
Total responses
2018 Provides services to public 41 42
2018 Does not provide services to public 31 149

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Demographic
(%)
Total responses
2018 Provides services to public 0 42
2018 Does not provide services to public 4 149

Question 57j. Please indicate the type of discrimination you experienced. Family status

Survey year Demographic
(%)
Total responses
2018 Provides services to public 16 42
2018 Does not provide services to public 15 149

Question 57l. Please indicate the type of discrimination you experienced. Disability

Survey year Demographic
(%)
Total responses
2018 Provides services to public 21 42
2018 Does not provide services to public 16 149

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2018 Provides services to public 0 42
2018 Does not provide services to public 0 149

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 27 42
2018 Does not provide services to public 32 151

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 23 42
2018 Does not provide services to public 12 151

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 14 42
2018 Does not provide services to public 12 151

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 54 42
2018 Does not provide services to public 53 151

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 11 40
2018 Does not provide services to public 7 142

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 12 40
2018 Does not provide services to public 10 142

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2018 Provides services to public 19 40
2018 Does not provide services to public 34 142

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2018 Provides services to public 45 40
2018 Does not provide services to public 54 142

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2018 Provides services to public 55 40
2018 Does not provide services to public 67 142

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 18 14 24 5 4 28 7 49 14 445
2018 Does not provide services to public 15 15 22 4 2 36 6 52 11 2218
2017 Provides services to public 19 14 22 4 4 31 6 52 12 495
2017 Does not provide services to public 14 16 18 3 3 39 7 56 10 2208
2014 Provides services to public 16 14 23 4 2 34 7 51 10 527
2014 Does not provide services to public 15 15 17 3 2 41 7 56 11 2433

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 32 29 21 3 4 10 1 69 8 447
2018 Does not provide services to public 29 32 19 3 2 13 1 71 7 2218
2017 Provides services to public 32 30 19 4 3 11 1 70 9 493
2017 Does not provide services to public 30 31 16 3 2 15 2 74 6 2206
2014 Provides services to public 26 27 20 4 2 19 2 67 7 527
2014 Does not provide services to public 28 31 17 3 2 18 1 73 6 2431
2011 Provides services to public 36 35 15 3 2 8 0 77 6 660
2011 Does not provide services to public 35 35 13 3 2 12 1 80 5 2649
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 54 24 9 7 5 1 0 79 12 443
2018 Does not provide services to public 57 24 11 4 3 1 0 82 7 2204
2017 Provides services to public 52 25 10 6 5 1 0 78 11 494
2017 Does not provide services to public 57 24 10 4 4 2 0 82 8 2210

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 28 39 16 9 6 2 0 69 15 448
2018 Does not provide services to public 26 45 16 7 3 2 0 74 10 2219
2017 Provides services to public 20 39 22 9 7 4 0 61 16 494
2017 Does not provide services to public 23 43 15 9 4 5 0 70 14 2209

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 26 33 17 15 8 1 0 60 23 446
2018 Does not provide services to public 23 38 18 13 6 2 0 62 20 2220
2017 Provides services to public 20 35 16 16 11 2 0 56 27 494
2017 Does not provide services to public 20 41 15 14 8 3 0 62 22 2209

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 19 26 23 13 17 0 2 46 30 446
2018 Does not provide services to public 21 29 22 12 14 1 1 51 27 2226
2017 Provides services to public 24 25 21 12 15 0 2 51 27 495
2017 Does not provide services to public 26 26 21 12 13 0 2 54 25 2202

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 16 24 25 20 14 0 0 41 34 444
2018 Does not provide services to public 15 28 28 17 11 0 1 44 28 2225
2017 Provides services to public 21 23 26 17 12 0 0 44 29 494
2017 Does not provide services to public 18 28 26 17 11 0 1 47 28 2206

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 23 30 23 14 9 0 1 54 23 445
2018 Does not provide services to public 21 34 23 13 8 0 1 55 21 2212
2017 Provides services to public 26 28 22 14 8 0 1 55 23 492
2017 Does not provide services to public 25 30 22 13 8 1 2 56 22 2203

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 18 22 21 21 16 0 1 41 38 442
2018 Does not provide services to public 16 23 27 19 13 1 1 40 32 2217
2017 Provides services to public 18 22 25 17 17 1 1 40 35 494
2017 Does not provide services to public 18 22 25 18 14 1 2 41 34 2205

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 44 20 16 8 5 1 7 69 14 442
2018 Does not provide services to public 41 26 16 8 5 0 5 70 13 2218
2017 Provides services to public 41 27 13 8 3 1 8 73 12 495
2017 Does not provide services to public 39 25 15 7 5 0 8 70 14 2201

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 33 24 21 12 9 0 0 58 21 444
2018 Does not provide services to public 28 29 22 11 9 0 1 57 21 2217
2017 Provides services to public 30 28 23 11 7 0 1 59 18 494
2017 Does not provide services to public 29 29 22 12 7 0 1 58 19 2203

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 28 33 23 9 5 0 2 62 14 442
2018 Does not provide services to public 22 35 26 10 5 1 1 59 15 2212
2017 Provides services to public 26 27 25 15 5 1 1 54 20 492
2017 Does not provide services to public 28 32 21 11 5 1 2 61 17 2200

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 24 35 21 12 6 0 1 60 18 444
2018 Does not provide services to public 20 34 26 13 6 1 1 54 20 2213
2017 Provides services to public 26 30 22 14 7 1 0 57 21 493
2017 Does not provide services to public 24 31 23 13 7 1 1 56 21 2200

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 28 32 20 12 7 0 1 60 19 445
2018 Does not provide services to public 23 32 25 12 6 1 1 56 18 2212
2017 Provides services to public 29 27 22 14 6 1 1 57 21 494
2017 Does not provide services to public 27 30 22 11 6 1 1 59 18 2203

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 29 34 20 11 5 0 0 63 16 443
2018 Does not provide services to public 27 33 22 10 5 0 1 61 16 2201
2017 Provides services to public 29 30 19 13 8 1 2 60 21 492
2017 Does not provide services to public 30 33 19 9 5 1 2 65 15 2200

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 56 22 12 4 4 0 3 81 7 436
2018 Does not provide services to public 51 25 12 5 4 0 2 78 9 2205
2017 Provides services to public 58 21 12 5 2 0 2 80 7 495
2017 Does not provide services to public 58 23 12 4 2 0 2 82 6 2209

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 73 13 5 3 1 0 5 90 5 440
2018 Does not provide services to public 72 14 5 1 1 1 6 92 3 2210

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 67 15 7 4 5 0 2 84 9 441
2018 Does not provide services to public 70 15 6 3 3 1 3 88 7 2212
2017 Provides services to public 66 14 8 6 2 1 3 83 9 495
2017 Does not provide services to public 73 12 5 3 4 1 2 88 7 2207

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 54 27 12 4 2 0 1 82 6 444
2018 Does not provide services to public 54 28 10 4 3 0 1 83 7 2218
2017 Provides services to public 51 29 11 5 2 0 2 82 7 496
2017 Does not provide services to public 56 28 8 4 2 0 2 85 6 2209

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 51 20 16 6 7 0 1 72 12 443
2018 Does not provide services to public 53 22 12 6 5 0 1 77 11 2208
2017 Provides services to public 52 23 11 8 5 0 1 76 13 495
2017 Does not provide services to public 60 18 10 6 5 0 2 80 10 2209

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 56 10 7 3 1 1 23 86 4 443
2018 Does not provide services to public 54 15 6 2 1 0 22 88 4 2194
2017 Provides services to public 55 15 5 2 1 0 22 90 3 493
2017 Does not provide services to public 57 15 4 2 1 0 21 91 4 2205

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 60 23 9 3 0 0 4 87 3 443
2018 Does not provide services to public 72 15 5 1 0 0 6 93 2 2207
2017 Provides services to public 67 18 7 2 1 0 4 90 3 492
2017 Does not provide services to public 73 13 3 2 1 0 8 94 3 2199

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 68 14 8 2 5 0 3 84 8 443
2018 Does not provide services to public 68 14 6 3 5 1 3 85 8 2211
2017 Provides services to public 67 16 6 3 4 0 3 86 8 495
2017 Does not provide services to public 66 15 7 4 4 1 4 85 8 2212

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 54 25 13 5 1 0 2 80 7 442
2018 Does not provide services to public 48 29 15 3 2 0 2 80 5 2212
2017 Provides services to public 50 33 12 2 1 0 1 84 4 493
2017 Does not provide services to public 52 28 12 3 2 1 3 83 5 2210

Question 63. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 14 29 38 14 5 0 0 43 19 445
2018 Does not provide services to public 12 33 36 14 4 0 0 46 17 2226
2017 Provides services to public 13 28 36 17 6 0 0 41 23 496
2017 Does not provide services to public 12 32 38 13 5 0 0 44 18 2213

Question 64. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 11 18 38 22 11 0 0 33 29 439
2018 Does not provide services to public 7 19 39 24 11 0 0 35 26 2208
2017 Provides services to public 8 21 35 24 12 0 0 36 29 494
2017 Does not provide services to public 6 19 39 25 11 0 0 36 25 2205
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 27 25 21 13 11 2 1 28 72 448
2018 Does not provide services to public 29 28 19 10 10 3 1 30 70 2220
2017 Provides services to public 32 24 20 10 9 3 1 33 67 496
2017 Does not provide services to public 33 25 19 8 8 5 1 35 65 2213

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Demographic
(%)
Total responses
2018 Provides services to public 22 314
2018 Does not provide services to public 18 1496
2017 Provides services to public 14 315
2017 Does not provide services to public 19 1338

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 Provides services to public 38 314
2018 Does not provide services to public 34 1496
2017 Provides services to public 39 315
2017 Does not provide services to public 35 1338

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 Provides services to public 23 314
2018 Does not provide services to public 24 1496
2017 Provides services to public 17 315
2017 Does not provide services to public 19 1338

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2018 Provides services to public 27 314
2018 Does not provide services to public 28 1496
2017 Provides services to public 35 315
2017 Does not provide services to public 32 1338

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2018 Provides services to public 7 314
2018 Does not provide services to public 7 1496
2017 Provides services to public 5 315
2017 Does not provide services to public 7 1338

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay

Survey year Demographic
(%)
Total responses
2018 Provides services to public 32 314
2018 Does not provide services to public 32 1496

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Demographic
(%)
Total responses
2018 Provides services to public 37 314
2018 Does not provide services to public 36 1496
2017 Provides services to public 45 315
2017 Does not provide services to public 45 1338

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2018 Provides services to public 4 40 19 13 6 18 302
2018 Does not provide services to public 5 45 20 9 4 16 1427
2017 Provides services to public 5 51 16 10 5 13 310
2017 Does not provide services to public 6 51 20 8 4 12 1319

Question 70. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Provides services to public 30 70 311
2018 Does not provide services to public 31 69 1488

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 42 17 11 10 9 2 10 66 21 443
2018 Does not provide services to public 44 16 12 8 8 2 11 68 18 2217

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 10 21 20 18 25 3 4 33 46 312
2018 Does not provide services to public 9 24 18 19 21 2 7 37 44 1490
2017 Provides services to public 10 21 19 20 20 2 8 35 44 317
2017 Does not provide services to public 13 24 16 18 18 3 9 42 41 1343

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Provides services to public 5 10 14 23 42 2 4 16 69 313
2018 Does not provide services to public 3 14 16 20 39 3 4 18 64 1494
2017 Provides services to public 2 12 13 22 42 2 7 15 70 317
2017 Does not provide services to public 3 12 12 21 42 3 7 17 70 1340
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