2018 Public Service Employee Survey Results by Theme for Natural Resources Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 41 27 6 17 9 0 0 68 26 25
2018 Federal regulators 41 46 8 3 3 0 0 87 5 38
2018 Compliance, inspection and enforcement 40 45 7 8 0 0 0 85 8 25
2018 Communications or public affairs 32 45 13 6 4 0 0 77 10 101
2018 Access to information and privacy 39 20 31 10 0 0 0 59 10 10
2018 Security 49 15 29 7 0 0 0 63 7 13
2018 Science and technology 43 41 8 5 2 0 0 84 7 956
2018 Administration and operations 36 35 16 8 5 0 0 71 13 268
2018 Human resources 30 50 9 9 2 0 0 80 11 92
2018 Financial management 36 46 11 3 4 0 0 82 7 113
2018 Procurement 50 35 15 0 0 0 0 85 0 29
2018 Real property 34 45 12 7 2 0 0 79 9 40
2018 Information management 29 43 15 8 6 0 0 71 14 57
2018 Information technology 23 53 13 5 4 0 0 77 10 91
2018 Internal audit 36 36 14 0 14 0 0 72 14 13
2018 Data sciences 31 43 14 9 3 0 0 74 12 69
2018 Policy 31 42 11 12 4 0 0 73 16 365
2018 Project management 34 44 13 7 2 0 0 78 8 119
2018 Other services to the public 25 41 23 8 3 0 0 66 11 35
2018 None of the above 42 34 8 8 8 1 0 77 15 131
2017 Client contact centre 34 33 22 11 0 0 0 67 11 28
2017 Federal regulators 30 48 8 8 5 0 0 79 13 37
2017 Compliance, inspection and enforcement 35 42 6 6 11 0 0 77 17 19
2017 Communications or public affairs 32 47 6 12 2 0 0 80 14 97
2017 Access to information and privacy 42 41 17 0 0 0 0 83 0 12
2017 Security 40 41 10 0 10 0 0 80 10 10
2017 Science and technology 42 42 9 5 2 0 0 84 7 952
2017 Library services 80 20 0 0 0 0 0 100 0 10
2017 Administration and operations 33 39 13 8 8 0 0 72 15 291
2017 Human resources 32 47 9 10 2 0 0 78 13 100
2017 Financial management 31 48 9 4 7 0 0 80 11 99
2017 Procurement 39 50 0 10 0 0 0 90 10 22
2017 Real property 35 42 10 10 3 0 0 77 13 31
2017 Information management 24 50 16 3 7 0 0 74 9 73
2017 Information technology 22 53 13 7 5 0 0 75 12 137
2017 Internal audit 15 64 15 7 0 0 0 78 7 14
2017 Evaluation 42 26 9 15 9 0 0 67 24 12
2017 Data sciences 42 46 7 5 0 0 0 88 5 71
2017 Policy 31 48 9 8 5 0 0 78 13 323
2017 Project management 30 48 12 9 1 0 0 78 9 109
2017 Other services to the public 34 44 9 7 5 0 0 78 13 40
2017 None of the above 36 42 12 9 2 0 0 78 10 158
2014 Client contact centre 28 38 20 12 3 0 0 66 15 41
2014 Federal regulators 27 44 7 14 9 0 0 71 22 57
2014 Compliance, inspection and enforcement 38 37 8 18 0 0 0 74 18 24
2014 Communications or public affairs 22 51 8 13 6 0 0 73 19 132
2014 Security 47 53 0 0 0 0 0 100 0 15
2014 Science and technology 33 46 10 7 3 0 0 79 10 1175
2014 Library services 34 34 6 20 0 0 5 72 21 17
2014 Administration and operations 30 39 13 11 6 0 0 70 17 367
2014 Human resources 32 54 5 4 4 0 0 87 9 90
2014 Financial management 28 44 11 11 5 1 0 73 16 121
2014 Procurement 36 33 21 7 3 0 0 69 10 29
2014 Real property 25 46 16 13 0 0 0 71 13 36
2014 Materiel management 44 28 19 0 8 0 0 73 8 11
2014 Information management 31 40 14 8 6 0 1 72 14 115
2014 Information technology 29 40 15 12 3 0 0 69 16 146
2014 Internal audit 27 56 10 0 6 0 0 84 6 18
2014 Evaluation 33 20 33 13 0 0 0 53 13 15
2014 Other services to the public 25 48 8 10 9 0 1 73 19 84
2014 None of the above 26 48 10 10 5 1 0 75 15 411

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 36 20 14 9 0 0 57 23 25
2018 Federal regulators 39 28 8 18 8 0 0 67 25 39
2018 Compliance, inspection and enforcement 48 32 8 4 8 0 0 80 12 25
2018 Communications or public affairs 40 39 5 11 5 0 0 79 16 101
2018 Access to information and privacy 29 20 30 10 11 0 0 49 21 10
2018 Security 40 30 7 22 0 0 0 71 22 13
2018 Science and technology 33 36 13 10 7 0 0 69 17 958
2018 Administration and operations 35 39 11 9 7 0 0 74 15 268
2018 Human resources 36 34 13 10 7 0 0 70 18 93
2018 Financial management 30 45 15 10 1 0 0 74 10 114
2018 Procurement 35 45 13 4 4 0 0 79 8 29
2018 Real property 35 41 17 2 5 0 0 76 7 39
2018 Information management 25 33 17 17 9 0 0 57 26 57
2018 Information technology 18 47 19 7 9 0 0 65 16 91
2018 Internal audit 36 36 14 7 7 0 0 72 14 13
2018 Data sciences 25 45 17 6 7 0 0 70 13 69
2018 Policy 36 35 10 11 8 0 0 71 19 371
2018 Project management 33 37 14 11 5 0 0 69 16 118
2018 Other services to the public 24 33 11 22 11 0 0 57 32 35
2018 None of the above 36 34 10 10 9 1 0 70 19 132
2017 Client contact centre 24 32 22 11 11 0 0 56 22 27
2017 Federal regulators 25 54 8 5 8 0 0 79 13 37
2017 Compliance, inspection and enforcement 31 37 16 0 16 0 0 68 16 19
2017 Communications or public affairs 33 36 15 11 5 0 0 69 16 98
2017 Access to information and privacy 58 34 8 0 0 0 0 92 0 12
2017 Security 40 31 30 0 0 0 0 70 0 10
2017 Science and technology 31 38 13 11 6 0 0 70 17 952
2017 Administration and operations 37 31 14 10 8 0 0 68 18 290
2017 Human resources 29 38 9 17 7 0 0 67 24 100
2017 Financial management 26 47 11 6 10 0 0 73 16 99
2017 Procurement 39 46 4 4 6 0 0 86 10 22
2017 Real property 45 32 9 3 10 0 0 77 13 31
2017 Information management 30 39 9 16 5 0 0 69 22 73
2017 Information technology 26 40 12 10 11 1 0 66 22 137
2017 Internal audit 21 72 7 0 0 0 0 93 0 14
2017 Evaluation 50 17 15 0 17 0 0 67 17 12
2017 Data sciences 36 41 11 7 5 0 0 77 13 71
2017 Policy 35 35 11 11 7 0 0 70 19 322
2017 Project management 30 34 16 15 4 0 0 65 19 109
2017 Other services to the public 32 39 17 7 5 0 0 71 12 40
2017 None of the above 33 37 11 9 10 0 0 70 19 158

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 42 38 11 4 5 0 0 80 10 24
2018 Federal regulators 60 31 5 5 0 0 0 90 5 39
2018 Compliance, inspection and enforcement 57 39 4 0 0 0 0 96 0 25
2018 Communications or public affairs 47 41 9 2 2 0 0 87 4 98
2018 Access to information and privacy 40 30 30 0 0 0 0 70 0 10
2018 Security 45 55 0 0 0 0 0 100 0 12
2018 Science and technology 58 33 6 2 1 0 0 91 3 953
2018 Administration and operations 47 31 14 4 3 0 0 78 8 268
2018 Human resources 48 41 9 1 1 0 0 89 2 93
2018 Financial management 49 36 9 4 2 0 0 85 6 113
2018 Procurement 67 25 8 0 0 0 0 92 0 29
2018 Real property 49 42 7 2 0 0 0 91 2 39
2018 Information management 40 38 17 2 4 0 0 78 6 56
2018 Information technology 40 42 11 6 1 0 0 82 7 91
2018 Internal audit 36 44 13 0 7 0 0 79 7 13
2018 Data sciences 41 39 16 3 0 0 0 81 3 68
2018 Policy 45 33 14 6 2 0 0 78 8 368
2018 Project management 46 40 10 3 0 0 0 87 3 118
2018 Other services to the public 38 42 20 0 0 0 0 80 0 35
2018 None of the above 60 27 7 3 3 0 0 87 6 131
2017 Client contact centre 52 41 8 0 0 0 0 92 0 27
2017 Federal regulators 62 22 8 5 3 0 0 84 8 36
2017 Compliance, inspection and enforcement 62 21 6 6 5 0 0 83 11 19
2017 Communications or public affairs 45 38 13 4 0 0 0 83 4 98
2017 Access to information and privacy 58 17 25 0 0 0 0 75 0 12
2017 Security 60 40 0 0 0 0 0 100 0 10
2017 Science and technology 58 34 6 2 1 0 0 92 2 953
2017 Library services 90 10 0 0 0 0 0 100 0 10
2017 Administration and operations 52 29 11 6 1 0 0 82 7 290
2017 Human resources 53 31 8 6 2 0 0 84 8 99
2017 Financial management 49 39 7 1 4 0 0 88 5 98
2017 Procurement 81 8 10 0 0 0 0 90 0 22
2017 Real property 59 25 13 3 0 0 0 84 3 31
2017 Information management 48 36 12 3 1 0 0 84 4 74
2017 Information technology 39 40 12 6 3 0 0 79 9 137
2017 Internal audit 42 51 7 0 0 0 0 93 0 14
2017 Evaluation 59 17 15 0 9 0 0 76 9 12
2017 Data sciences 52 42 4 0 1 0 0 95 1 70
2017 Policy 45 41 9 3 2 0 0 85 5 318
2017 Project management 44 41 11 2 1 0 0 85 3 109
2017 Other services to the public 58 29 10 2 0 0 0 87 2 40
2017 None of the above 57 30 10 1 2 0 1 87 3 158
2014 Client contact centre 46 32 12 5 6 0 0 78 10 41
2014 Federal regulators 52 33 7 6 2 0 0 86 7 56
2014 Compliance, inspection and enforcement 59 31 0 10 0 0 0 90 10 24
2014 Communications or public affairs 50 35 9 4 2 0 0 85 6 132
2014 Security 87 13 0 0 0 0 0 100 0 15
2014 Science and technology 61 28 7 2 1 0 0 90 3 1175
2014 Library services 46 44 0 5 0 0 5 94 6 17
2014 Administration and operations 56 32 8 3 2 0 0 88 5 367
2014 Human resources 75 21 3 1 0 0 0 96 1 90
2014 Financial management 56 36 6 2 0 0 1 92 2 121
2014 Procurement 74 15 8 0 3 0 0 89 3 29
2014 Real property 59 33 3 3 3 0 0 92 5 36
2014 Materiel management 92 0 0 0 8 0 0 92 8 11
2014 Information management 57 31 6 4 2 0 0 88 6 114
2014 Information technology 55 34 8 2 0 1 0 89 2 146
2014 Internal audit 61 33 0 6 0 0 0 94 6 18
2014 Evaluation 33 40 27 0 0 0 0 73 0 15
2014 Other services to the public 55 26 7 7 3 0 1 82 11 84
2014 None of the above 54 33 8 2 2 1 0 88 4 411

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 39 35 17 3 5 0 0 74 9 24
2018 Federal regulators 42 47 3 8 0 0 0 90 8 39
2018 Compliance, inspection and enforcement 48 40 4 8 0 0 0 88 8 25
2018 Communications or public affairs 43 34 14 7 2 0 0 77 9 101
2018 Access to information and privacy 29 21 40 10 0 0 0 50 10 10
2018 Security 49 22 29 0 0 0 0 71 0 13
2018 Science and technology 47 39 8 4 2 0 0 86 6 956
2018 Administration and operations 42 34 14 5 5 0 0 76 10 267
2018 Human resources 40 38 16 5 1 0 0 78 6 93
2018 Financial management 45 36 13 4 2 0 0 81 6 114
2018 Procurement 54 39 8 0 0 0 0 92 0 29
2018 Real property 54 34 7 5 0 0 0 88 5 39
2018 Information management 27 47 13 5 5 2 0 76 11 57
2018 Information technology 29 47 15 7 2 0 0 76 9 91
2018 Internal audit 43 35 0 21 0 0 0 79 21 13
2018 Data sciences 34 40 15 10 1 0 0 74 11 70
2018 Policy 36 36 15 8 4 0 0 73 12 372
2018 Project management 37 45 12 5 1 0 1 82 6 119
2018 Other services to the public 23 54 13 5 5 0 0 77 11 35
2018 None of the above 49 30 9 8 4 1 0 79 12 132
2017 Client contact centre 39 32 22 7 0 0 0 71 7 27
2017 Federal regulators 54 30 8 5 3 0 0 84 8 36
2017 Compliance, inspection and enforcement 46 38 0 10 6 0 0 84 16 19
2017 Communications or public affairs 39 40 11 8 2 0 0 79 10 98
2017 Access to information and privacy 59 33 8 0 0 0 0 92 0 12
2017 Security 31 40 10 10 10 0 0 70 20 10
2017 Science and technology 47 39 8 4 2 0 0 87 5 953
2017 Administration and operations 44 35 11 5 5 0 0 78 10 289
2017 Human resources 40 40 15 3 2 0 0 80 5 99
2017 Financial management 38 43 9 5 5 0 0 80 10 98
2017 Procurement 54 25 4 16 0 0 0 80 16 22
2017 Real property 53 31 10 6 0 0 0 83 6 31
2017 Information management 36 38 18 4 4 0 0 74 8 74
2017 Information technology 33 44 11 7 4 0 0 77 11 137
2017 Internal audit 42 51 7 0 0 0 0 93 0 14
2017 Evaluation 42 26 0 15 17 0 0 67 33 12
2017 Data sciences 46 44 7 1 1 0 0 91 3 70
2017 Policy 39 38 10 9 4 0 0 77 13 319
2017 Project management 36 50 7 7 0 0 0 86 7 109
2017 Other services to the public 39 39 7 12 0 2 0 80 13 40
2017 None of the above 43 36 11 5 4 1 0 79 9 157
2014 Client contact centre 32 32 26 7 3 0 0 64 10 41
2014 Federal regulators 32 43 9 10 5 0 0 75 15 57
2014 Compliance, inspection and enforcement 57 20 4 8 12 0 0 76 20 24
2014 Communications or public affairs 36 43 11 7 4 0 0 78 11 132
2014 Security 68 25 6 0 0 0 0 94 0 15
2014 Science and technology 39 43 10 6 1 0 0 82 7 1174
2014 Library services 51 12 14 17 0 0 5 67 18 17
2014 Administration and operations 37 39 12 8 4 0 0 76 12 367
2014 Human resources 43 47 2 6 2 0 0 90 8 90
2014 Financial management 32 42 14 8 3 2 0 75 11 119
2014 Procurement 55 25 8 9 3 0 0 80 12 29
2014 Real property 31 42 13 13 0 0 0 74 13 36
2014 Materiel management 55 19 9 9 8 0 0 74 17 11
2014 Information management 35 40 17 4 3 0 0 76 7 115
2014 Information technology 39 38 10 12 0 1 0 78 12 146
2014 Internal audit 60 29 0 5 6 0 0 89 11 18
2014 Evaluation 33 27 19 13 7 0 0 60 21 15
2014 Other services to the public 41 34 11 6 8 0 0 75 14 84
2014 None of the above 36 39 11 9 3 1 0 76 12 412

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 57 23 5 3 0 0 68 9 25
2018 Federal regulators 32 26 26 5 8 3 0 60 13 38
2018 Compliance, inspection and enforcement 56 19 13 4 8 0 0 75 12 25
2018 Communications or public affairs 44 31 14 6 4 1 0 76 10 100
2018 Security 49 15 22 15 0 0 0 63 15 13
2018 Science and technology 35 34 17 9 5 0 0 69 14 962
2018 Administration and operations 43 30 16 5 5 1 0 74 10 267
2018 Human resources 39 27 20 7 4 2 0 68 12 93
2018 Financial management 43 33 17 6 2 0 0 75 8 114
2018 Procurement 54 36 7 0 4 0 0 89 4 29
2018 Real property 45 36 9 7 2 0 0 81 9 40
2018 Information management 27 40 13 13 6 0 2 68 19 57
2018 Information technology 26 44 20 6 4 0 0 70 9 91
2018 Internal audit 42 36 14 7 0 0 0 79 7 13
2018 Data sciences 34 27 18 15 6 0 0 61 21 68
2018 Policy 37 35 15 8 4 1 0 72 13 369
2018 Project management 37 36 20 5 3 0 0 72 8 117
2018 Other services to the public 28 29 22 20 0 0 0 58 20 34
2018 None of the above 40 30 18 6 4 1 1 72 10 131
2017 Client contact centre 40 29 24 0 7 0 0 69 7 28
2017 Federal regulators 27 39 18 11 5 0 0 66 16 37
2017 Compliance, inspection and enforcement 25 27 17 5 16 5 5 58 24 19
2017 Communications or public affairs 30 47 11 8 4 0 0 77 12 98
2017 Access to information and privacy 66 25 8 0 0 0 0 92 0 12
2017 Security 20 40 30 0 10 0 0 60 10 10
2017 Science and technology 33 33 17 10 6 1 0 67 16 953
2017 Library services 50 30 20 0 0 0 0 80 0 10
2017 Administration and operations 40 37 13 5 4 1 0 78 9 289
2017 Human resources 41 30 19 5 4 1 0 72 8 100
2017 Financial management 39 29 17 8 6 0 0 69 14 99
2017 Procurement 52 32 4 12 0 0 0 84 12 22
2017 Real property 53 22 9 10 6 0 0 75 17 31
2017 Information management 35 29 20 12 4 0 0 64 16 74
2017 Information technology 28 33 20 10 8 0 0 62 18 137
2017 Internal audit 35 51 7 7 0 0 0 85 7 14
2017 Evaluation 42 26 9 15 9 0 0 67 24 12
2017 Data sciences 42 40 10 6 3 0 0 82 8 70
2017 Policy 36 40 12 7 5 1 0 76 12 322
2017 Project management 36 35 15 11 3 1 0 72 13 109
2017 Other services to the public 37 30 21 10 2 0 0 67 12 40
2017 None of the above 40 26 20 9 4 1 0 67 13 158
2014 Client contact centre 18 53 19 7 0 0 3 73 7 41
2014 Federal regulators 29 40 21 5 5 0 0 69 10 57
2014 Compliance, inspection and enforcement 35 27 12 15 12 0 0 62 26 24
2014 Communications or public affairs 30 35 18 14 3 0 0 65 16 132
2014 Security 34 26 25 8 6 0 0 60 15 15
2014 Science and technology 22 37 18 14 8 0 0 60 22 1175
2014 Library services 34 23 30 6 5 0 0 58 12 17
2014 Administration and operations 36 32 19 8 6 0 0 68 13 367
2014 Human resources 36 36 12 5 9 1 1 73 15 89
2014 Financial management 37 27 17 6 9 2 2 66 16 121
2014 Procurement 49 31 7 7 6 0 0 79 13 29
2014 Real property 24 42 17 8 8 0 0 67 16 36
2014 Materiel management 34 21 9 19 17 0 0 55 36 11
2014 Information management 33 34 20 9 4 0 1 68 12 115
2014 Information technology 28 42 18 6 4 1 0 72 10 146
2014 Internal audit 39 44 11 0 6 0 0 83 6 18
2014 Evaluation 47 20 27 7 0 0 0 67 7 15
2014 Other services to the public 34 36 18 7 4 1 0 70 11 84
2014 None of the above 27 38 18 10 4 2 0 67 14 412

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 55 26 3 5 0 0 66 9 25
2018 Federal regulators 37 26 23 5 5 3 0 65 11 38
2018 Compliance, inspection and enforcement 52 23 17 0 8 0 0 75 8 25
2018 Communications or public affairs 44 36 10 7 4 0 0 80 11 100
2018 Access to information and privacy 49 0 41 10 0 0 0 49 10 10
2018 Security 49 15 22 15 0 0 0 63 15 13
2018 Science and technology 31 39 16 9 5 0 0 70 14 956
2018 Administration and operations 43 35 13 5 4 1 0 78 9 267
2018 Human resources 38 31 21 3 4 2 0 71 8 91
2018 Financial management 43 33 16 6 3 0 0 76 9 113
2018 Procurement 47 43 11 0 0 0 0 89 0 29
2018 Real property 40 39 14 7 0 0 0 79 7 40
2018 Information management 23 39 16 16 4 0 2 63 21 57
2018 Information technology 27 41 18 8 5 0 0 68 13 89
2018 Internal audit 42 43 7 7 0 0 0 85 7 13
2018 Data sciences 31 30 17 16 6 0 0 62 21 68
2018 Policy 35 38 14 7 4 0 0 74 12 367
2018 Project management 35 42 13 7 2 1 0 78 9 117
2018 Other services to the public 28 41 16 15 0 0 0 69 15 34
2018 None of the above 36 31 23 6 4 0 1 68 10 130
2017 Client contact centre 42 30 21 0 7 0 0 72 7 27
2017 Federal regulators 27 41 13 10 8 0 0 68 18 37
2017 Compliance, inspection and enforcement 25 32 22 10 10 0 0 57 21 19
2017 Communications or public affairs 33 48 7 8 4 0 0 81 12 98
2017 Access to information and privacy 66 25 8 0 0 0 0 92 0 12
2017 Security 20 30 40 0 10 0 0 50 10 10
2017 Science and technology 30 37 17 11 4 0 0 67 15 953
2017 Library services 40 30 30 0 0 0 0 70 0 10
2017 Administration and operations 40 38 14 5 2 0 0 79 7 291
2017 Human resources 40 37 14 5 5 0 0 77 9 100
2017 Financial management 40 34 14 6 5 0 0 75 11 99
2017 Procurement 48 46 0 6 0 0 0 94 6 22
2017 Real property 56 19 18 4 3 0 0 74 7 31
2017 Information management 31 35 18 12 4 0 0 66 16 74
2017 Information technology 26 37 20 11 6 0 0 64 16 137
2017 Internal audit 35 51 7 7 0 0 0 85 7 14
2017 Evaluation 50 17 9 15 9 0 0 67 24 12
2017 Data sciences 35 44 14 6 3 0 0 78 8 71
2017 Policy 36 38 12 8 5 1 0 75 13 321
2017 Project management 35 38 13 6 6 1 0 74 13 108
2017 Other services to the public 34 31 25 3 7 0 0 65 10 40
2017 None of the above 39 30 17 9 5 0 0 69 14 158
2014 Client contact centre 20 46 29 5 0 0 0 66 5 41
2014 Federal regulators 29 40 20 6 5 0 0 69 10 57
2014 Compliance, inspection and enforcement 35 27 8 18 12 0 0 62 30 24
2014 Communications or public affairs 31 35 22 9 4 0 0 65 13 132
2014 Security 41 12 25 13 8 0 0 54 21 15
2014 Science and technology 21 38 19 14 7 0 0 59 22 1175
2014 Library services 34 29 25 6 0 0 5 67 7 17
2014 Administration and operations 35 34 17 8 5 0 0 69 14 367
2014 Human resources 37 38 9 5 9 0 1 76 14 89
2014 Financial management 34 31 17 7 9 0 2 66 16 121
2014 Procurement 49 24 7 14 6 0 0 73 20 29
2014 Real property 25 37 19 12 8 0 0 61 20 36
2014 Materiel management 34 30 0 19 17 0 0 64 36 11
2014 Information management 28 39 19 10 5 0 0 67 14 113
2014 Information technology 25 47 18 6 3 1 0 73 9 146
2014 Internal audit 50 33 11 0 6 0 0 83 6 18
2014 Evaluation 40 27 26 7 0 0 0 67 7 15
2014 Other services to the public 36 39 12 9 4 0 0 75 13 84
2014 None of the above 28 37 18 11 5 1 0 66 16 412

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 19 29 25 12 0 0 34 37 25
2018 Federal regulators 27 29 24 15 3 3 0 57 19 38
2018 Compliance, inspection and enforcement 41 15 8 16 12 4 4 60 31 25
2018 Communications or public affairs 30 28 22 10 8 3 0 59 18 100
2018 Access to information and privacy 39 0 30 0 21 10 0 44 23 10
2018 Security 35 43 0 22 0 0 0 78 22 13
2018 Science and technology 33 30 17 9 5 3 2 67 15 957
2018 Administration and operations 36 27 17 6 9 5 0 67 15 268
2018 Human resources 33 21 23 12 7 2 1 56 20 93
2018 Financial management 41 23 19 10 4 3 0 65 15 114
2018 Procurement 54 28 11 3 4 0 0 83 7 29
2018 Real property 37 26 28 2 5 2 0 64 7 39
2018 Information management 26 28 17 19 9 0 2 55 28 57
2018 Information technology 31 28 23 9 7 2 0 61 16 90
2018 Internal audit 14 51 20 7 7 0 0 65 15 13
2018 Data sciences 28 19 27 12 8 4 1 50 22 68
2018 Policy 25 28 20 17 7 2 0 54 25 370
2018 Project management 29 31 20 14 3 1 1 62 18 117
2018 Other services to the public 25 19 29 18 6 3 0 46 24 34
2018 None of the above 30 28 17 14 7 3 1 60 22 132
2017 Client contact centre 26 18 32 10 4 10 0 49 16 28
2017 Federal regulators 27 32 19 11 8 3 0 61 19 37
2017 Compliance, inspection and enforcement 25 27 16 16 11 5 0 55 28 19
2017 Communications or public affairs 33 38 10 10 7 0 2 72 17 98
2017 Access to information and privacy 50 16 25 8 0 0 0 66 8 12
2017 Science and technology 32 27 17 11 6 5 2 64 18 949
2017 Library services 50 30 0 0 10 10 0 89 11 10
2017 Administration and operations 38 23 20 6 8 5 0 64 15 290
2017 Human resources 29 28 17 11 8 6 1 61 20 100
2017 Financial management 34 33 13 14 3 3 0 69 17 99
2017 Procurement 54 33 8 4 0 0 0 87 4 22
2017 Real property 53 12 19 10 6 0 0 65 16 31
2017 Information management 25 34 14 20 4 3 0 61 25 74
2017 Information technology 25 23 23 13 10 4 1 51 25 137
2017 Internal audit 43 28 15 0 7 7 0 76 8 14
2017 Evaluation 42 17 24 0 17 0 0 59 17 12
2017 Data sciences 37 32 15 9 3 2 3 73 12 71
2017 Policy 23 26 23 15 8 5 0 52 24 322
2017 Project management 30 25 20 14 5 2 3 59 20 109
2017 Other services to the public 39 12 16 11 10 12 0 58 24 40
2017 None of the above 33 24 20 12 7 4 0 59 20 158
2014 Client contact centre 25 17 25 15 7 11 0 47 25 41
2014 Federal regulators 17 28 31 12 10 2 0 45 23 57
2014 Compliance, inspection and enforcement 30 16 13 20 12 10 0 50 35 24
2014 Communications or public affairs 28 22 20 16 9 3 1 52 26 132
2014 Security 29 12 25 13 8 6 6 47 24 15
2014 Science and technology 28 30 19 11 6 5 1 62 18 1173
2014 Library services 22 29 24 19 5 0 0 52 24 17
2014 Administration and operations 31 23 19 12 11 3 1 56 24 366
2014 Human resources 28 29 19 5 14 3 1 60 20 89
2014 Financial management 35 23 12 11 14 4 1 61 26 121
2014 Procurement 40 18 14 14 9 4 0 61 25 29
2014 Real property 31 28 19 6 13 3 0 61 19 36
2014 Materiel management 44 10 0 19 26 0 0 55 45 11
2014 Information management 31 31 16 11 6 3 2 65 18 115
2014 Information technology 32 29 17 10 5 7 0 65 16 146
2014 Internal audit 39 11 40 0 6 5 0 52 6 18
2014 Evaluation 33 33 0 20 13 0 0 67 33 15
2014 Other services to the public 35 25 23 5 5 6 2 65 10 84
2014 None of the above 22 24 26 12 9 6 1 50 23 412
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 25 42 17 7 9 0 0 67 16 25
2018 Federal regulators 49 26 14 0 8 3 0 77 8 39
2018 Compliance, inspection and enforcement 64 20 8 4 4 0 0 84 8 25
2018 Communications or public affairs 45 28 11 10 3 3 0 75 14 101
2018 Access to information and privacy 29 20 20 31 0 0 0 49 31 10
2018 Security 40 30 7 15 0 7 0 76 16 13
2018 Science and technology 48 30 10 7 3 1 1 80 10 955
2018 Administration and operations 47 30 11 7 4 1 1 78 11 267
2018 Human resources 50 24 11 5 7 3 0 76 13 93
2018 Financial management 52 27 6 10 4 2 0 81 13 112
2018 Procurement 66 20 11 0 4 0 0 86 4 29
2018 Real property 59 21 16 0 2 3 0 82 2 39
2018 Information management 37 35 13 3 8 2 2 75 11 57
2018 Information technology 39 33 17 6 2 1 1 74 9 91
2018 Internal audit 42 30 14 0 7 7 0 77 8 13
2018 Data sciences 39 31 11 9 4 4 1 74 14 69
2018 Policy 49 28 10 6 5 2 0 78 11 365
2018 Project management 49 25 12 9 3 3 1 76 12 116
2018 Other services to the public 52 14 15 17 3 0 0 66 19 35
2018 None of the above 48 23 12 10 4 2 1 73 15 130
2017 Client contact centre 33 36 14 10 7 0 0 69 17 28
2017 Federal regulators 41 21 24 6 8 0 0 62 14 37
2017 Compliance, inspection and enforcement 69 16 0 5 5 5 0 89 11 19
2017 Communications or public affairs 47 31 16 3 1 1 1 79 4 98
2017 Access to information and privacy 66 17 8 0 0 0 8 91 0 12
2017 Security 40 30 0 10 20 0 0 70 30 10
2017 Science and technology 46 30 12 6 5 1 1 77 11 953
2017 Library services 70 10 0 10 10 0 0 80 20 10
2017 Administration and operations 49 27 12 6 3 3 1 78 9 290
2017 Human resources 49 34 4 8 4 1 1 85 12 100
2017 Financial management 46 25 12 9 6 2 0 72 15 99
2017 Procurement 47 29 5 6 9 0 5 79 16 21
2017 Real property 50 22 13 13 0 3 0 74 13 31
2017 Information management 50 25 17 2 6 0 0 75 8 74
2017 Information technology 41 34 11 6 4 3 0 78 10 136
2017 Internal audit 56 44 0 0 0 0 0 100 0 14
2017 Evaluation 50 24 0 9 17 0 0 74 26 12
2017 Data sciences 53 28 13 6 0 0 0 81 6 71
2017 Policy 48 25 13 7 4 2 1 75 12 323
2017 Project management 42 35 13 7 2 2 0 78 9 109
2017 Other services to the public 42 34 12 4 7 0 0 76 11 40
2017 None of the above 47 28 11 6 6 2 1 77 12 158
2014 Client contact centre 39 39 12 0 2 7 0 84 2 41
2014 Federal regulators 47 29 9 11 5 0 0 76 16 57
2014 Compliance, inspection and enforcement 61 11 11 8 4 5 0 76 12 24
2014 Communications or public affairs 46 27 13 6 3 3 1 76 10 132
2014 Security 67 33 0 0 0 0 0 100 0 15
2014 Science and technology 42 31 12 7 5 2 0 75 13 1174
2014 Library services 45 26 29 0 0 0 0 71 0 17
2014 Administration and operations 47 27 11 6 5 3 1 77 12 367
2014 Human resources 48 22 11 10 5 3 1 73 16 90
2014 Financial management 36 34 10 6 8 3 2 74 15 121
2014 Procurement 66 21 4 6 3 0 0 87 9 29
2014 Real property 45 27 10 8 8 3 0 74 17 36
2014 Materiel management 54 36 10 0 0 0 0 90 0 11
2014 Information management 47 31 10 7 4 0 1 79 11 115
2014 Information technology 35 40 11 8 3 3 0 77 11 146
2014 Internal audit 49 34 11 0 6 0 0 83 6 18
2014 Evaluation 27 33 21 0 7 6 7 69 8 15
2014 Other services to the public 51 25 7 7 5 4 0 80 13 84
2014 None of the above 41 32 10 9 6 2 1 75 15 412

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 25 33 17 6 19 0 0 58 25 25
2018 Federal regulators 34 44 8 12 3 0 0 78 15 39
2018 Compliance, inspection and enforcement 67 21 4 0 8 0 0 88 8 25
2018 Communications or public affairs 42 35 7 12 5 0 0 77 16 101
2018 Access to information and privacy 20 21 30 29 0 0 0 41 29 10
2018 Security 32 52 16 0 0 0 0 84 0 12
2018 Science and technology 41 35 12 7 4 0 0 77 11 953
2018 Administration and operations 45 28 12 7 5 1 1 75 13 266
2018 Human resources 45 23 14 12 4 0 1 69 17 92
2018 Financial management 47 28 13 9 3 0 0 75 12 113
2018 Procurement 58 28 11 0 4 0 0 86 4 29
2018 Real property 59 25 6 7 3 0 0 84 10 39
2018 Information management 29 40 9 15 7 0 0 69 22 57
2018 Information technology 33 37 18 11 1 1 0 70 12 91
2018 Internal audit 50 22 14 7 0 7 0 77 8 13
2018 Data sciences 33 41 18 4 4 0 0 74 8 69
2018 Policy 42 35 8 10 5 1 0 78 14 363
2018 Project management 41 36 5 14 3 1 0 79 16 116
2018 Other services to the public 39 21 20 16 3 0 0 61 19 35
2018 None of the above 43 28 10 12 7 0 0 71 19 131
2017 Client contact centre 30 46 11 3 11 0 0 75 14 28
2017 Federal regulators 41 27 14 8 10 0 0 68 18 37
2017 Compliance, inspection and enforcement 52 22 10 10 6 0 0 74 16 19
2017 Communications or public affairs 46 33 8 9 2 1 1 81 11 98
2017 Access to information and privacy 58 34 8 0 0 0 0 92 0 12
2017 Security 20 31 40 0 10 0 0 50 10 10
2017 Science and technology 41 32 13 8 5 1 1 75 13 951
2017 Library services 70 10 0 10 10 0 0 80 20 10
2017 Administration and operations 46 30 10 7 5 0 1 78 13 290
2017 Human resources 40 39 10 9 2 1 0 79 11 100
2017 Financial management 44 32 9 6 8 1 0 77 14 99
2017 Procurement 47 38 5 0 11 0 0 85 11 21
2017 Real property 50 27 7 10 6 0 0 77 16 31
2017 Information management 46 34 5 11 4 0 0 80 15 74
2017 Information technology 42 33 10 9 6 1 0 75 14 136
2017 Internal audit 35 57 0 7 0 0 0 93 7 14
2017 Evaluation 60 14 9 0 17 0 0 74 17 12
2017 Data sciences 51 29 13 6 1 0 0 80 7 71
2017 Policy 48 31 8 8 5 1 0 79 13 323
2017 Project management 43 28 14 11 4 0 0 71 15 109
2017 Other services to the public 27 49 12 8 5 0 0 76 12 40
2017 None of the above 44 29 10 9 6 1 1 74 16 155
2014 Client contact centre 39 40 14 6 0 0 0 79 6 41
2014 Federal regulators 43 35 8 7 5 2 0 79 12 57
2014 Compliance, inspection and enforcement 54 19 7 8 7 5 0 76 16 24
2014 Communications or public affairs 38 35 11 8 6 1 0 75 14 132
2014 Security 60 40 0 0 0 0 0 100 0 15
2014 Science and technology 38 35 12 9 6 0 0 73 15 1173
2014 Library services 56 12 14 18 0 0 0 67 18 17
2014 Administration and operations 47 28 10 8 6 1 0 75 14 367
2014 Human resources 44 34 8 5 8 1 0 78 14 90
2014 Financial management 39 33 6 11 8 3 1 75 19 121
2014 Procurement 59 31 3 3 3 0 0 91 6 29
2014 Real property 28 47 3 20 3 0 0 75 23 36
2014 Materiel management 54 27 19 0 0 0 0 81 0 11
2014 Information management 47 35 8 5 3 2 0 84 9 115
2014 Information technology 37 42 10 6 5 0 0 79 11 146
2014 Internal audit 48 34 11 6 0 0 0 83 6 18
2014 Evaluation 40 34 20 0 0 6 0 79 0 15
2014 Other services to the public 49 25 7 14 2 3 2 77 16 84
2014 None of the above 41 31 10 8 7 1 1 74 15 412

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 36 11 6 15 0 0 67 21 25
2018 Federal regulators 44 23 9 15 5 3 0 69 21 39
2018 Compliance, inspection and enforcement 80 8 8 4 0 0 0 88 4 25
2018 Communications or public affairs 49 26 12 12 1 0 0 75 13 101
2018 Access to information and privacy 30 10 41 10 10 0 0 40 19 10
2018 Security 40 45 0 7 7 0 0 85 15 13
2018 Science and technology 48 30 10 7 4 1 0 78 11 957
2018 Administration and operations 51 24 12 6 7 1 0 76 12 270
2018 Human resources 54 18 11 8 9 0 0 72 17 93
2018 Financial management 56 24 7 9 4 0 0 81 12 113
2018 Procurement 62 21 7 3 4 4 0 86 7 29
2018 Real property 63 14 16 7 0 0 0 76 7 38
2018 Information management 33 34 13 13 7 0 0 67 20 57
2018 Information technology 35 38 13 8 4 0 1 74 12 91
2018 Internal audit 43 36 7 7 0 7 0 85 8 13
2018 Data sciences 35 36 15 11 3 0 0 71 13 70
2018 Policy 46 27 13 8 6 0 0 73 14 365
2018 Project management 50 29 7 9 4 1 0 80 13 116
2018 Other services to the public 50 17 16 11 6 0 0 68 16 35
2018 None of the above 47 24 15 8 6 0 0 71 14 130
2017 Client contact centre 37 38 7 7 11 0 0 75 18 28
2017 Federal regulators 47 13 22 14 5 0 0 60 19 37
2017 Compliance, inspection and enforcement 63 26 0 0 11 0 0 89 11 19
2017 Communications or public affairs 53 30 10 5 2 0 0 83 7 98
2017 Access to information and privacy 66 8 8 17 0 0 0 75 17 12
2017 Security 30 50 10 0 10 0 0 80 10 10
2017 Science and technology 48 28 11 7 5 0 1 77 12 951
2017 Library services 60 20 10 0 10 0 0 80 10 10
2017 Administration and operations 55 26 9 5 4 0 0 81 10 288
2017 Human resources 55 23 10 6 6 0 0 77 12 100
2017 Financial management 50 29 6 9 6 0 0 79 15 99
2017 Procurement 50 28 8 6 8 0 0 78 14 22
2017 Real property 59 15 6 9 10 0 0 74 20 31
2017 Information management 58 23 1 13 4 0 0 81 17 74
2017 Information technology 38 37 10 8 6 1 0 75 14 137
2017 Internal audit 42 51 7 0 0 0 0 93 0 14
2017 Evaluation 83 0 0 0 17 0 0 83 17 12
2017 Data sciences 67 17 9 5 1 0 0 84 7 71
2017 Policy 46 27 10 11 6 0 0 73 16 323
2017 Project management 48 32 10 5 4 0 0 80 10 109
2017 Other services to the public 36 41 13 5 5 0 0 77 9 40
2017 None of the above 46 29 10 4 10 1 0 77 13 157
2014 Client contact centre 41 40 14 2 0 0 3 83 2 41
2014 Federal regulators 40 32 13 12 3 0 0 72 16 57
2014 Compliance, inspection and enforcement 57 23 4 13 4 0 0 80 16 24
2014 Communications or public affairs 47 31 9 8 5 0 0 78 13 132
2014 Security 80 20 0 0 0 0 0 100 0 15
2014 Science and technology 45 30 11 8 5 1 0 76 12 1175
2014 Library services 52 22 20 6 0 0 0 74 6 17
2014 Administration and operations 54 24 11 6 5 0 0 78 11 366
2014 Human resources 52 23 10 8 6 0 1 76 14 90
2014 Financial management 49 23 14 4 9 1 0 73 13 121
2014 Procurement 69 19 6 0 6 0 0 88 6 29
2014 Real property 45 24 9 17 5 0 0 69 22 36
2014 Materiel management 47 43 0 10 0 0 0 90 10 11
2014 Information management 52 30 8 5 4 0 0 82 9 115
2014 Information technology 46 31 12 6 4 1 0 78 10 146
2014 Internal audit 49 34 5 6 6 0 0 83 12 18
2014 Evaluation 46 27 21 7 0 0 0 73 7 15
2014 Other services to the public 53 28 6 5 5 3 0 83 10 84
2014 None of the above 43 30 12 7 7 1 1 74 14 412

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 33 32 6 11 4 0 49 18 25
2018 Federal regulators 16 25 31 21 8 0 0 41 28 39
2018 Compliance, inspection and enforcement 40 15 21 8 8 8 0 60 17 25
2018 Communications or public affairs 31 36 12 8 7 6 1 72 15 101
2018 Access to information and privacy 19 20 41 20 0 0 0 39 20 10
2018 Security 35 29 7 15 7 7 0 68 24 13
2018 Science and technology 28 31 16 8 7 9 0 66 16 956
2018 Administration and operations 32 31 14 10 6 7 0 68 17 271
2018 Human resources 19 33 17 18 7 5 1 55 27 93
2018 Financial management 29 32 20 7 6 5 0 64 14 113
2018 Procurement 48 23 24 0 3 3 0 72 3 29
2018 Real property 36 36 16 7 2 3 0 74 9 40
2018 Information management 20 26 20 13 7 13 2 53 23 56
2018 Information technology 20 37 25 3 7 8 0 62 11 91
2018 Internal audit 43 36 0 15 0 7 0 84 16 13
2018 Data sciences 17 35 15 14 8 11 0 58 25 70
2018 Policy 29 30 14 11 8 7 0 64 21 368
2018 Project management 25 31 25 8 3 7 0 60 12 118
2018 Other services to the public 36 25 31 3 3 3 0 63 5 34
2018 None of the above 29 31 21 7 5 7 0 64 13 132
2017 Client contact centre 19 50 20 4 7 0 0 69 11 28
2017 Federal regulators 41 30 8 13 5 3 0 73 19 37
2017 Compliance, inspection and enforcement 21 26 16 16 10 11 0 52 30 19
2017 Communications or public affairs 19 46 11 15 5 4 0 68 21 98
2017 Access to information and privacy 33 42 17 8 0 0 0 75 8 12
2017 Security 10 20 40 10 10 10 0 33 22 10
2017 Science and technology 26 31 17 10 5 11 1 64 17 953
2017 Library services 30 10 0 10 0 50 0 80 20 10
2017 Administration and operations 27 36 14 8 8 7 1 68 17 290
2017 Human resources 27 31 12 11 7 13 0 66 20 100
2017 Financial management 22 35 18 8 8 6 2 62 18 99
2017 Procurement 44 33 8 0 4 11 0 86 5 22
2017 Real property 31 40 22 0 0 6 0 76 0 31
2017 Information management 29 24 18 17 4 8 0 58 23 74
2017 Information technology 20 30 18 10 7 13 1 59 20 136
2017 Internal audit 20 51 15 0 0 15 0 83 0 14
2017 Evaluation 17 33 17 0 9 24 0 66 11 12
2017 Data sciences 29 30 17 8 3 13 0 68 12 71
2017 Policy 25 37 14 11 8 6 0 65 20 323
2017 Project management 26 37 17 9 8 3 0 66 17 109
2017 Other services to the public 34 31 16 0 7 12 0 74 8 40
2017 None of the above 26 30 16 11 6 11 0 64 19 158
2014 Client contact centre 12 33 32 7 0 15 0 54 8 41
2014 Federal regulators 26 34 24 10 1 6 0 63 12 57
2014 Compliance, inspection and enforcement 27 32 13 12 13 4 0 61 26 24
2014 Communications or public affairs 14 30 25 12 7 12 0 50 22 132
2014 Security 15 32 25 15 6 6 0 50 23 15
2014 Science and technology 22 34 17 9 5 12 0 64 17 1175
2014 Library services 33 29 13 12 0 13 0 71 13 17
2014 Administration and operations 27 32 14 11 6 9 0 65 20 367
2014 Human resources 21 36 18 13 8 2 1 59 22 90
2014 Financial management 23 31 19 12 6 8 2 59 21 120
2014 Procurement 32 34 11 10 5 7 0 71 16 29
2014 Real property 13 42 13 11 6 14 0 64 20 36
2014 Materiel management 37 17 10 19 17 0 0 53 36 11
2014 Information management 29 30 12 7 3 17 2 73 12 115
2014 Information technology 19 36 21 7 4 13 0 63 13 146
2014 Internal audit 40 38 10 6 6 0 0 78 12 18
2014 Evaluation 33 33 7 13 0 13 0 76 15 15
2014 Other services to the public 21 41 11 13 2 12 0 71 17 84
2014 None of the above 20 33 19 9 6 12 0 61 18 412

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 43 14 19 10 0 0 57 29 25
2018 Federal regulators 19 23 22 24 13 0 0 42 36 38
2018 Compliance, inspection and enforcement 44 16 19 13 8 0 0 60 21 25
2018 Communications or public affairs 32 35 9 15 5 3 0 70 21 101
2018 Access to information and privacy 19 20 39 21 0 0 0 39 21 10
2018 Security 35 22 15 15 7 7 0 61 24 13
2018 Science and technology 21 32 19 14 10 4 0 55 25 958
2018 Administration and operations 31 30 17 14 5 3 0 64 19 268
2018 Human resources 17 36 19 16 7 5 0 56 24 93
2018 Financial management 28 37 14 12 8 1 0 66 20 113
2018 Procurement 44 33 23 0 0 0 0 77 0 29
2018 Real property 32 32 17 15 4 0 0 64 19 40
2018 Information management 12 36 20 12 16 3 2 50 29 56
2018 Information technology 14 38 17 19 11 2 0 53 30 91
2018 Internal audit 43 28 14 7 7 0 0 71 15 13
2018 Data sciences 18 37 20 11 14 1 0 55 25 70
2018 Policy 23 40 16 12 8 1 0 64 20 369
2018 Project management 20 48 12 13 3 4 0 70 17 118
2018 Other services to the public 34 27 24 13 3 0 0 61 16 35
2018 None of the above 28 31 19 16 5 1 0 59 21 132
2017 Client contact centre 26 33 24 7 10 0 0 59 17 28
2017 Federal regulators 31 33 14 14 8 0 0 64 22 36
2017 Compliance, inspection and enforcement 20 21 26 6 22 5 0 43 29 19
2017 Communications or public affairs 19 35 21 16 7 2 0 55 23 98
2017 Access to information and privacy 33 34 17 8 0 0 8 72 9 12
2017 Security 10 20 20 20 20 10 0 33 44 10
2017 Science and technology 20 33 17 16 10 4 0 55 26 952
2017 Library services 10 40 10 10 10 20 0 63 25 10
2017 Administration and operations 25 38 16 11 7 3 1 65 18 291
2017 Human resources 20 38 16 15 5 5 1 62 21 99
2017 Financial management 24 33 22 5 9 6 0 61 15 99
2017 Procurement 45 36 4 0 4 11 0 91 5 22
2017 Real property 42 26 13 10 3 6 0 72 14 31
2017 Information management 23 25 21 20 8 3 0 49 29 74
2017 Information technology 14 30 21 14 16 3 1 46 32 136
2017 Internal audit 27 51 0 15 0 7 0 84 16 14
2017 Evaluation 9 50 9 15 9 9 0 64 26 12
2017 Data sciences 22 28 22 18 6 5 0 52 25 70
2017 Policy 24 39 14 13 7 3 0 66 20 321
2017 Project management 21 36 22 8 10 3 0 59 19 109
2017 Other services to the public 35 21 26 8 7 2 0 58 15 40
2017 None of the above 25 31 20 10 10 5 0 59 21 158
2014 Client contact centre 12 30 34 24 0 0 0 42 24 41
2014 Federal regulators 25 35 8 25 5 2 0 61 30 57
2014 Compliance, inspection and enforcement 26 20 8 25 21 0 0 46 46 24
2014 Communications or public affairs 11 32 30 18 6 3 0 44 25 132
2014 Security 21 19 25 15 13 7 0 43 30 15
2014 Science and technology 16 29 22 18 12 3 0 47 31 1175
2014 Library services 38 23 6 26 6 0 0 61 33 17
2014 Administration and operations 26 35 15 12 7 5 0 64 20 367
2014 Human resources 17 36 28 9 9 0 1 54 17 90
2014 Financial management 19 36 18 13 9 3 1 58 24 120
2014 Procurement 26 21 23 23 8 0 0 47 31 29
2014 Real property 11 35 31 8 12 3 0 47 21 36
2014 Materiel management 16 29 9 10 36 0 0 44 47 11
2014 Information management 27 24 20 17 7 5 2 54 25 115
2014 Information technology 13 34 22 18 7 5 0 50 26 146
2014 Internal audit 45 33 10 6 6 0 0 78 12 18
2014 Evaluation 27 47 0 21 0 6 0 78 22 15
2014 Other services to the public 25 35 14 9 12 5 0 63 22 84
2014 None of the above 18 36 20 15 8 3 0 56 24 411

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 23 28 17 19 0 0 36 36 25
2018 Federal regulators 11 33 21 21 10 5 0 46 32 39
2018 Compliance, inspection and enforcement 32 28 27 5 8 0 0 60 13 25
2018 Communications or public affairs 22 34 19 11 5 8 1 62 17 101
2018 Access to information and privacy 19 30 31 20 0 0 0 49 20 10
2018 Security 16 40 15 15 7 7 0 61 24 13
2018 Science and technology 14 26 22 18 12 7 0 43 33 959
2018 Administration and operations 21 33 19 17 6 5 0 56 24 271
2018 Human resources 9 24 18 31 9 8 0 36 45 91
2018 Financial management 19 34 18 13 11 5 0 55 25 113
2018 Procurement 31 30 23 7 0 9 0 67 8 29
2018 Real property 18 49 12 14 4 2 0 69 19 40
2018 Information management 9 26 15 21 13 15 2 41 40 56
2018 Information technology 8 32 21 22 9 8 0 43 34 91
2018 Internal audit 7 37 21 29 0 7 0 47 31 13
2018 Data sciences 15 18 24 20 14 9 0 36 37 70
2018 Policy 15 33 21 17 11 3 0 50 29 367
2018 Project management 16 33 24 16 6 4 0 51 24 118
2018 Other services to the public 17 23 29 14 8 9 0 44 24 35
2018 None of the above 19 30 21 21 6 3 0 51 28 132
2017 Client contact centre 19 33 31 7 7 3 0 54 15 28
2017 Federal regulators 17 35 16 18 8 6 0 55 28 37
2017 Compliance, inspection and enforcement 10 21 32 15 16 5 0 33 33 19
2017 Communications or public affairs 13 39 14 25 6 3 0 54 32 97
2017 Access to information and privacy 17 50 25 0 0 0 8 73 0 12
2017 Security 0 30 30 31 10 0 0 30 40 10
2017 Science and technology 13 26 21 15 15 10 0 43 33 952
2017 Library services 10 20 0 10 10 50 0 60 40 10
2017 Administration and operations 22 34 18 11 8 7 1 60 20 291
2017 Human resources 12 34 14 19 7 12 0 53 31 100
2017 Financial management 18 28 23 16 8 6 0 50 26 98
2017 Procurement 27 36 13 14 0 11 0 70 16 22
2017 Real property 22 34 15 20 6 3 0 58 27 31
2017 Information management 16 32 16 19 10 8 0 52 31 74
2017 Information technology 9 20 27 20 14 10 1 32 38 137
2017 Internal audit 15 50 14 7 7 7 0 70 16 14
2017 Evaluation 9 41 17 7 17 9 0 55 26 12
2017 Data sciences 19 21 19 17 10 14 0 46 31 71
2017 Policy 16 37 17 17 8 5 1 56 26 321
2017 Project management 22 27 18 20 9 4 0 52 30 109
2017 Other services to the public 29 26 24 7 7 7 0 59 15 40
2017 None of the above 18 28 20 13 8 12 0 52 25 158
2014 Client contact centre 8 18 31 26 5 11 0 29 35 41
2014 Federal regulators 18 34 13 21 12 2 0 53 33 57
2014 Compliance, inspection and enforcement 18 25 12 25 20 0 0 43 45 24
2014 Communications or public affairs 4 28 29 23 11 5 0 34 36 132
2014 Security 7 32 25 6 13 16 0 47 23 15
2014 Science and technology 10 25 22 21 15 7 0 37 39 1175
2014 Library services 38 23 6 26 6 0 0 61 33 17
2014 Administration and operations 18 31 18 19 8 7 0 52 28 366
2014 Human resources 9 37 21 19 10 3 1 47 30 90
2014 Financial management 16 32 21 16 12 3 1 50 29 120
2014 Procurement 10 30 18 16 15 11 0 45 35 29
2014 Real property 11 23 16 21 17 12 0 39 43 36
2014 Materiel management 19 14 19 21 26 0 0 34 47 11
2014 Information management 14 26 22 14 10 11 2 47 28 115
2014 Information technology 8 31 26 17 9 9 0 42 29 146
2014 Internal audit 34 32 12 16 6 0 0 66 22 18
2014 Evaluation 13 60 6 13 7 0 0 74 20 15
2014 Other services to the public 13 32 19 15 13 7 0 49 31 84
2014 None of the above 12 32 23 17 11 5 0 46 29 412

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 24 24 25 20 0 0 32 45 25
2018 Federal regulators 3 36 23 21 18 0 0 39 38 39
2018 Compliance, inspection and enforcement 32 31 16 13 8 0 0 63 21 25
2018 Communications or public affairs 21 29 12 20 15 2 0 51 36 101
2018 Access to information and privacy 19 30 41 10 0 0 0 49 10 10
2018 Security 16 29 15 26 7 7 0 49 36 13
2018 Science and technology 16 27 20 21 12 3 0 44 34 955
2018 Administration and operations 19 31 17 20 9 3 0 52 30 271
2018 Human resources 9 32 16 28 12 2 0 42 42 93
2018 Financial management 16 39 13 20 12 0 0 55 32 114
2018 Procurement 29 29 33 6 4 0 0 57 10 29
2018 Real property 16 44 16 12 7 5 0 64 20 40
2018 Information management 5 25 19 28 14 8 2 33 46 56
2018 Information technology 4 35 24 21 15 1 0 39 37 91
2018 Internal audit 7 37 21 0 22 13 0 51 26 13
2018 Data sciences 6 20 33 16 15 11 0 29 35 70
2018 Policy 12 29 18 22 17 2 0 42 40 370
2018 Project management 14 28 21 22 12 3 0 44 35 118
2018 Other services to the public 21 22 22 27 8 0 0 43 35 35
2018 None of the above 20 28 19 18 10 5 0 50 30 132
2017 Client contact centre 11 50 11 17 10 0 0 61 28 28
2017 Federal regulators 26 41 5 11 17 0 0 67 28 36
2017 Compliance, inspection and enforcement 10 37 26 6 16 5 0 50 23 19
2017 Communications or public affairs 12 32 19 25 10 2 0 45 36 98
2017 Access to information and privacy 41 34 0 17 8 0 0 75 25 12
2017 Security 10 20 21 40 0 10 0 33 44 10
2017 Science and technology 15 31 19 19 11 5 0 49 31 953
2017 Library services 10 30 20 10 10 20 0 50 25 10
2017 Administration and operations 21 31 20 15 9 3 1 54 25 290
2017 Human resources 13 37 16 20 8 6 0 53 30 100
2017 Financial management 14 39 16 13 12 5 0 57 26 99
2017 Procurement 22 40 23 10 4 0 0 62 14 22
2017 Real property 31 19 18 19 10 3 0 52 30 31
2017 Information management 14 30 16 32 6 3 0 45 39 74
2017 Information technology 7 35 20 16 15 6 1 44 34 137
2017 Internal audit 0 50 28 0 15 7 0 54 16 14
2017 Evaluation 18 26 0 40 9 9 0 47 53 12
2017 Data sciences 21 24 21 13 11 8 0 50 27 71
2017 Policy 16 29 17 21 12 3 1 47 35 323
2017 Project management 18 22 23 22 10 4 0 42 34 109
2017 Other services to the public 21 32 14 14 10 10 0 59 26 40
2017 None of the above 17 24 20 19 14 6 0 44 34 158
2014 Client contact centre 8 42 18 18 13 2 0 51 31 41
2014 Federal regulators 9 37 12 24 16 2 0 47 41 57
2014 Compliance, inspection and enforcement 13 38 4 19 16 10 0 56 39 24
2014 Communications or public affairs 8 30 15 29 15 3 0 39 45 132
2014 Security 7 33 31 20 8 0 0 40 28 15
2014 Science and technology 11 30 22 20 13 3 0 43 35 1175
2014 Library services 23 28 19 18 13 0 0 50 31 17
2014 Administration and operations 18 36 15 16 12 3 0 56 29 367
2014 Human resources 15 29 27 13 14 1 1 45 28 90
2014 Financial management 12 32 20 18 16 1 1 45 35 120
2014 Procurement 13 20 18 31 18 0 0 33 49 29
2014 Real property 5 27 21 16 28 3 0 33 45 36
2014 Materiel management 0 53 10 0 36 0 0 53 36 11
2014 Information management 18 27 17 25 7 5 1 48 35 115
2014 Information technology 10 31 26 18 10 5 0 43 29 145
2014 Internal audit 39 44 5 6 6 0 0 83 12 18
2014 Evaluation 20 54 13 13 0 0 0 74 13 15
2014 Other services to the public 14 34 19 15 13 4 0 50 30 84
2014 None of the above 13 27 16 24 17 3 0 41 43 412
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 25 38 14 18 5 0 0 63 23 25
2018 Federal regulators 21 39 14 10 15 0 0 60 25 39
2018 Compliance, inspection and enforcement 48 23 13 8 8 0 0 71 16 25
2018 Communications or public affairs 43 30 12 9 7 0 0 73 15 100
2018 Access to information and privacy 39 0 20 31 10 0 0 39 41 10
2018 Security 38 33 0 29 0 0 0 71 29 13
2018 Science and technology 25 36 17 12 9 0 0 62 21 958
2018 Administration and operations 35 30 14 12 8 1 0 65 21 266
2018 Human resources 36 27 12 16 9 0 0 64 25 93
2018 Financial management 30 39 14 12 4 0 0 69 17 113
2018 Procurement 28 33 28 4 8 0 0 61 11 29
2018 Real property 28 39 14 13 5 2 0 68 18 40
2018 Information management 21 35 22 9 13 0 0 56 22 57
2018 Information technology 19 37 20 16 7 0 1 57 23 90
2018 Internal audit 29 21 22 14 7 0 7 54 23 13
2018 Data sciences 22 39 22 11 5 0 0 61 17 70
2018 Policy 32 36 12 11 9 1 0 68 20 371
2018 Project management 33 32 17 13 5 0 1 65 18 119
2018 Other services to the public 29 30 8 13 19 0 0 60 32 35
2018 None of the above 27 40 9 10 12 1 1 68 23 131
2017 Client contact centre 15 41 25 7 11 0 0 57 18 28
2017 Federal regulators 20 40 11 19 11 0 0 60 30 37
2017 Compliance, inspection and enforcement 36 43 0 10 11 0 0 79 21 19
2017 Communications or public affairs 29 41 14 12 4 0 0 70 16 98
2017 Access to information and privacy 51 41 8 0 0 0 0 92 0 12
2017 Security 20 60 10 10 0 0 0 80 10 10
2017 Science and technology 26 36 16 14 8 0 0 62 22 952
2017 Library services 40 40 10 10 0 0 0 80 10 10
2017 Administration and operations 35 31 16 11 6 0 0 67 17 290
2017 Human resources 35 30 11 17 7 0 0 65 24 100
2017 Financial management 27 40 14 5 12 2 0 68 17 99
2017 Procurement 39 40 15 0 6 0 0 79 6 22
2017 Real property 49 32 3 13 3 0 0 81 17 31
2017 Information management 27 45 12 10 4 0 1 73 14 73
2017 Information technology 22 36 18 13 11 1 0 58 24 137
2017 Internal audit 14 50 29 7 0 0 0 64 7 14
2017 Evaluation 42 26 9 7 17 0 0 67 24 12
2017 Data sciences 39 26 21 7 6 0 1 66 13 71
2017 Policy 32 37 11 13 6 0 0 69 20 321
2017 Project management 25 39 14 17 6 0 0 64 23 109
2017 Other services to the public 20 51 14 10 5 0 0 71 15 40
2017 None of the above 27 35 14 11 11 0 1 64 22 157
2014 Client contact centre 13 30 27 20 8 2 0 44 28 41
2014 Federal regulators 19 40 10 17 10 4 0 61 28 57
2014 Compliance, inspection and enforcement 14 44 12 19 11 0 0 58 30 24
2014 Communications or public affairs 23 38 14 18 8 0 0 60 25 132
2014 Security 38 28 13 7 15 0 0 65 22 15
2014 Science and technology 20 35 19 15 12 0 0 55 27 1174
2014 Library services 28 14 36 22 0 0 0 42 22 17
2014 Administration and operations 30 31 15 14 10 0 0 61 24 367
2014 Human resources 31 39 11 12 6 1 0 71 18 90
2014 Financial management 19 36 14 15 13 2 1 56 29 121
2014 Procurement 33 36 18 7 6 0 0 69 13 29
2014 Real property 8 55 19 19 0 0 0 63 19 36
2014 Materiel management 17 27 9 29 18 0 0 44 47 11
2014 Information management 23 44 16 8 7 0 2 68 15 115
2014 Information technology 21 38 20 13 8 0 0 59 21 146
2014 Internal audit 38 45 5 5 6 0 0 83 11 18
2014 Evaluation 20 40 33 7 0 0 0 60 7 15
2014 Other services to the public 24 42 8 17 8 0 0 66 26 84
2014 None of the above 22 38 13 14 11 1 1 61 25 410

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 46 4 17 13 0 0 66 30 25
2018 Federal regulators 31 32 18 18 0 0 0 64 18 39
2018 Compliance, inspection and enforcement 53 38 5 4 0 0 0 91 4 25
2018 Communications or public affairs 32 32 15 12 9 0 0 63 21 101
2018 Security 30 48 15 7 0 0 0 78 7 13
2018 Science and technology 33 43 11 9 3 0 1 76 12 962
2018 Administration and operations 31 41 10 13 5 0 0 72 18 268
2018 Human resources 35 39 10 10 4 0 1 76 15 93
2018 Financial management 34 33 18 12 3 0 0 67 15 113
2018 Procurement 31 43 18 4 4 0 0 74 8 29
2018 Real property 35 44 12 7 2 0 0 79 9 40
2018 Information management 19 49 9 14 7 2 0 69 22 57
2018 Information technology 11 47 16 19 5 1 0 58 25 91
2018 Internal audit 32 31 15 15 0 0 7 68 16 12
2018 Data sciences 19 49 16 11 5 0 0 68 16 70
2018 Policy 21 42 12 15 11 0 0 63 26 372
2018 Project management 23 47 10 14 6 0 0 70 20 118
2018 Other services to the public 37 29 10 13 11 0 0 65 25 35
2018 None of the above 31 37 10 15 7 0 0 68 22 132
2017 Client contact centre 23 39 14 13 11 0 0 62 24 28
2017 Federal regulators 28 49 13 8 3 0 0 77 10 37
2017 Compliance, inspection and enforcement 31 42 12 16 0 0 0 73 16 19
2017 Communications or public affairs 26 40 14 16 4 0 0 66 20 98
2017 Access to information and privacy 75 8 8 8 0 0 0 83 8 12
2017 Security 20 20 21 30 10 0 0 40 40 10
2017 Science and technology 33 44 10 10 4 0 0 77 14 951
2017 Library services 60 20 20 0 0 0 0 80 0 10
2017 Administration and operations 32 39 12 10 7 0 0 71 17 291
2017 Human resources 35 45 5 10 5 0 0 80 15 99
2017 Financial management 32 36 16 8 8 0 0 68 16 99
2017 Procurement 39 46 0 14 0 0 0 86 14 22
2017 Real property 38 33 9 14 6 0 0 71 20 31
2017 Information management 29 37 14 9 11 0 0 66 20 73
2017 Information technology 20 40 18 13 9 0 0 60 22 137
2017 Internal audit 21 57 7 15 0 0 0 78 15 14
2017 Evaluation 50 9 24 9 9 0 0 59 17 12
2017 Data sciences 34 35 19 8 4 0 0 69 12 71
2017 Policy 25 41 13 12 8 0 0 67 21 322
2017 Project management 20 45 8 18 8 0 0 66 26 109
2017 Other services to the public 27 42 16 7 7 0 0 69 14 40
2017 None of the above 32 37 13 10 6 1 0 70 17 157

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 8 22 30 18 11 9 2 33 33 24
2018 Federal regulators 21 18 22 15 12 6 5 44 31 39
2018 Compliance, inspection and enforcement 17 33 12 8 4 12 13 66 17 24
2018 Communications or public affairs 13 28 13 14 12 15 6 51 32 99
2018 Access to information and privacy 19 41 29 10 0 0 0 61 10 10
2018 Security 15 8 26 7 15 22 7 33 31 13
2018 Science and technology 12 19 20 16 10 18 4 41 34 958
2018 Administration and operations 14 24 19 11 16 13 4 46 31 269
2018 Human resources 16 26 16 16 10 13 3 50 31 93
2018 Financial management 19 24 15 17 7 11 6 52 29 113
2018 Procurement 20 17 21 12 4 27 0 50 22 29
2018 Real property 16 41 15 20 4 5 0 59 25 40
2018 Information management 5 10 31 11 15 22 6 21 36 54
2018 Information technology 8 24 19 17 9 21 4 41 34 91
2018 Internal audit 8 8 22 16 7 39 0 26 38 12
2018 Data sciences 15 23 17 14 10 20 2 49 30 69
2018 Policy 11 21 19 13 7 23 5 45 29 371
2018 Project management 17 20 21 15 11 14 3 45 31 116
2018 Other services to the public 20 19 16 18 16 5 6 43 39 35
2018 None of the above 19 17 15 18 12 15 4 44 37 132
2017 Client contact centre 14 11 25 21 22 7 0 27 46 28
2017 Federal regulators 11 29 25 18 3 14 0 47 24 37
2017 Compliance, inspection and enforcement 10 16 27 21 10 16 0 31 37 19
2017 Communications or public affairs 9 17 21 20 12 18 3 33 40 98
2017 Access to information and privacy 25 41 17 8 0 8 0 73 9 12
2017 Security 0 20 40 0 10 20 10 28 14 10
2017 Science and technology 10 18 18 17 10 23 3 38 37 952
2017 Library services 10 30 20 10 0 30 0 58 14 10
2017 Administration and operations 13 20 16 14 9 24 4 45 33 290
2017 Human resources 16 19 14 15 13 20 2 46 36 100
2017 Financial management 13 18 21 17 14 13 3 37 37 99
2017 Procurement 19 13 4 14 21 29 0 44 50 22
2017 Real property 20 29 9 25 7 6 3 55 35 31
2017 Information management 15 33 11 17 11 11 3 55 33 74
2017 Information technology 11 18 16 15 12 26 2 40 37 136
2017 Internal audit 7 27 7 15 15 22 7 49 41 14
2017 Evaluation 26 34 16 7 17 0 0 60 24 12
2017 Data sciences 12 19 19 14 4 25 5 46 26 71
2017 Policy 12 18 16 12 10 27 5 44 33 322
2017 Project management 17 23 17 17 7 19 1 49 30 109
2017 Other services to the public 12 14 14 10 18 27 6 38 41 39
2017 None of the above 9 25 17 13 10 17 8 45 32 155
2014 Client contact centre 4 25 18 17 10 19 5 39 37 41
2014 Federal regulators 7 22 16 22 6 23 4 39 39 57
2014 Compliance, inspection and enforcement 16 18 18 11 12 13 12 45 31 24
2014 Communications or public affairs 15 20 18 18 13 11 5 41 38 132
2014 Security 0 32 22 13 27 7 0 34 43 14
2014 Science and technology 9 18 19 18 12 19 4 35 39 1173
2014 Library services 11 17 31 5 13 23 0 36 23 17
2014 Administration and operations 14 18 17 20 13 15 3 40 40 367
2014 Human resources 13 28 13 18 9 15 3 50 33 90
2014 Financial management 17 18 18 18 13 13 3 42 36 121
2014 Procurement 12 20 20 7 16 25 0 44 30 29
2014 Real property 20 25 14 15 15 11 0 51 34 36
2014 Materiel management 0 9 7 49 26 0 9 10 83 11
2014 Information management 13 22 20 12 7 21 4 46 26 115
2014 Information technology 13 21 26 14 10 15 2 40 28 146
2014 Internal audit 11 5 23 28 5 28 0 23 45 18
2014 Evaluation 7 34 7 13 7 26 7 60 30 15
2014 Other services to the public 14 23 19 24 7 12 1 43 35 84
2014 None of the above 11 21 20 15 11 19 3 41 34 409

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 33 11 12 13 0 0 64 25 25
2018 Federal regulators 37 37 8 15 3 0 0 75 17 38
2018 Compliance, inspection and enforcement 60 28 4 0 8 0 0 88 8 25
2018 Communications or public affairs 38 37 11 10 4 0 0 75 14 100
2018 Access to information and privacy 30 10 31 29 0 0 0 40 29 10
2018 Security 30 48 7 0 7 7 0 84 8 13
2018 Science and technology 38 37 12 8 4 0 0 75 12 957
2018 Administration and operations 42 30 14 7 6 1 0 73 13 271
2018 Human resources 42 29 11 10 7 1 0 72 18 93
2018 Financial management 49 31 6 12 0 1 1 81 12 113
2018 Procurement 52 34 11 0 4 0 0 86 4 29
2018 Real property 44 34 17 2 3 0 0 78 5 39
2018 Information management 30 43 13 9 5 0 0 73 14 57
2018 Information technology 29 34 19 13 5 0 0 63 18 91
2018 Internal audit 36 37 7 14 0 0 7 78 15 13
2018 Data sciences 27 45 10 11 6 0 1 73 16 70
2018 Policy 35 37 12 10 5 1 0 73 15 366
2018 Project management 36 37 14 7 2 2 2 76 10 115
2018 Other services to the public 42 21 15 16 6 0 0 63 22 35
2018 None of the above 46 27 12 12 2 0 1 74 14 131
2017 Client contact centre 33 28 18 14 7 0 0 62 21 28
2017 Federal regulators 33 37 11 16 3 0 0 70 19 37
2017 Compliance, inspection and enforcement 53 26 11 10 0 0 0 79 10 19
2017 Communications or public affairs 39 36 17 3 4 0 1 76 7 98
2017 Access to information and privacy 67 33 0 0 0 0 0 100 0 12
2017 Security 20 50 10 10 10 0 0 70 20 10
2017 Science and technology 38 37 11 9 5 0 0 75 14 953
2017 Library services 50 40 0 10 0 0 0 90 10 10
2017 Administration and operations 44 32 11 7 4 0 1 77 12 289
2017 Human resources 37 38 14 7 5 0 0 74 11 100
2017 Financial management 43 37 6 5 8 1 0 81 13 99
2017 Procurement 51 29 11 9 0 0 0 80 9 21
2017 Real property 59 18 0 20 3 0 0 77 23 31
2017 Information management 45 35 5 5 10 0 0 80 15 74
2017 Information technology 30 38 13 9 9 1 0 68 18 136
2017 Internal audit 36 50 0 7 7 0 0 85 15 14
2017 Evaluation 57 17 9 0 17 0 0 74 17 12
2017 Data sciences 49 38 7 3 3 0 0 87 6 69
2017 Policy 38 34 8 13 5 1 0 74 19 323
2017 Project management 36 33 17 10 4 0 0 69 14 109
2017 Other services to the public 37 35 18 5 5 0 0 72 10 40
2017 None of the above 38 36 12 6 6 1 2 75 13 157
2014 Client contact centre 38 44 14 3 2 0 0 81 5 41
2014 Federal regulators 29 42 8 16 3 2 0 72 19 57
2014 Compliance, inspection and enforcement 53 21 8 11 8 0 0 73 19 24
2014 Communications or public affairs 33 41 13 7 6 0 1 75 13 132
2014 Security 60 40 0 0 0 0 0 100 0 15
2014 Science and technology 35 38 11 9 6 0 0 74 15 1174
2014 Library services 40 29 31 0 0 0 0 69 0 17
2014 Administration and operations 45 31 11 6 6 0 0 76 12 367
2014 Human resources 43 29 9 8 10 0 0 73 18 90
2014 Financial management 43 29 9 7 9 3 1 74 17 121
2014 Procurement 70 24 3 0 3 0 0 94 3 29
2014 Real property 47 24 5 17 6 0 0 72 23 36
2014 Materiel management 36 64 0 0 0 0 0 100 0 11
2014 Information management 41 35 12 7 5 0 1 76 12 115
2014 Information technology 38 40 12 4 5 1 0 79 10 146
2014 Internal audit 49 45 0 6 0 0 0 94 6 18
2014 Evaluation 27 53 7 13 0 0 0 80 13 15
2014 Other services to the public 49 30 5 9 5 3 0 81 15 84
2014 None of the above 36 35 12 9 6 1 1 73 15 412

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Federal regulators 26 18 31 19 0 6 0 47 20 16
2018 Communications or public affairs 24 31 22 9 6 3 5 60 17 33
2018 Science and technology 21 31 18 10 5 4 10 61 18 278
2018 Administration and operations 28 16 18 11 13 6 8 51 28 52
2018 Human resources 44 20 12 8 4 0 13 74 13 25
2018 Financial management 36 25 9 5 10 2 14 72 17 44
2018 Real property 32 27 28 13 0 0 0 59 13 15
2018 Information technology 0 46 27 6 0 0 22 58 7 19
2018 Data sciences 15 40 29 0 0 16 0 65 0 13
2018 Policy 20 34 19 7 2 5 14 66 11 122
2018 Project management 16 35 23 7 4 7 9 61 12 31
2018 Other services to the public 28 54 10 9 0 0 0 81 9 11
2018 None of the above 13 42 19 3 4 0 19 68 9 36
2017 Federal regulators 0 28 37 20 0 0 15 33 24 14
2017 Communications or public affairs 17 43 22 4 11 4 0 62 15 28
2017 Science and technology 20 29 21 11 4 5 10 57 18 277
2017 Administration and operations 28 29 21 10 3 2 8 63 14 61
2017 Human resources 35 41 6 13 0 0 4 80 13 30
2017 Financial management 16 28 11 25 11 6 3 49 39 36
2017 Real property 35 31 8 8 0 8 9 80 10 12
2017 Information management 24 39 23 0 0 15 0 74 0 13
2017 Information technology 11 41 21 10 4 7 7 60 16 29
2017 Data sciences 27 27 19 21 6 0 0 54 27 15
2017 Policy 17 38 18 10 5 3 9 63 17 107
2017 Project management 16 37 23 12 2 5 5 59 16 41
2017 None of the above 27 33 11 8 3 8 11 73 14 37
2014 Client contact centre 10 36 10 8 8 10 18 63 22 11
2014 Federal regulators 50 26 12 6 0 6 0 81 6 16
2014 Communications or public affairs 20 38 15 12 10 2 2 61 23 40
2014 Science and technology 19 37 18 7 6 4 9 65 15 359
2014 Administration and operations 31 32 13 9 2 2 10 72 13 88
2014 Human resources 35 36 0 12 6 0 12 80 20 17
2014 Financial management 26 29 12 12 8 3 10 63 23 41
2014 Procurement 67 17 0 0 17 0 0 83 17 12
2014 Real property 15 39 8 8 8 7 15 69 21 13
2014 Information management 30 12 29 0 7 13 9 54 9 25
2014 Information technology 17 45 17 10 0 0 10 69 12 29
2014 Other services to the public 27 31 22 8 0 0 12 67 9 25
2014 None of the above 21 31 14 7 10 8 8 62 20 123

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 53 21 0 9 0 2 69 9 25
2018 Federal regulators 27 35 10 19 10 0 0 61 29 38
2018 Compliance, inspection and enforcement 37 37 4 14 8 0 0 74 22 25
2018 Communications or public affairs 35 43 7 10 4 0 1 79 14 100
2018 Access to information and privacy 29 31 20 10 10 0 0 60 20 10
2018 Security 30 48 7 15 0 0 0 78 15 13
2018 Science and technology 29 46 12 9 4 0 1 75 13 960
2018 Administration and operations 31 37 16 12 3 0 0 69 16 268
2018 Human resources 32 41 10 15 1 0 1 74 16 93
2018 Financial management 33 48 8 8 2 0 1 82 10 114
2018 Procurement 28 47 4 7 14 0 0 76 21 29
2018 Real property 23 50 16 7 5 0 0 72 11 40
2018 Information management 25 43 13 12 5 0 2 69 18 57
2018 Information technology 14 51 15 14 6 0 0 65 20 91
2018 Internal audit 35 50 7 0 7 0 0 85 7 13
2018 Data sciences 15 57 8 14 4 1 0 73 18 70
2018 Policy 18 45 16 13 6 0 1 64 20 372
2018 Project management 25 43 14 10 6 1 0 69 16 119
2018 Other services to the public 32 33 13 19 3 0 0 65 22 35
2018 None of the above 25 44 8 16 7 0 1 69 23 132
2017 Client contact centre 18 42 19 14 7 0 0 60 21 28
2017 Federal regulators 25 35 19 10 8 3 0 62 19 37
2017 Compliance, inspection and enforcement 20 37 11 15 16 0 0 58 31 19
2017 Communications or public affairs 28 47 8 15 2 0 0 75 17 98
2017 Access to information and privacy 24 67 0 0 8 0 0 92 8 12
2017 Security 0 50 30 11 10 0 0 50 21 10
2017 Science and technology 30 42 14 10 4 0 1 73 13 952
2017 Library services 50 40 10 0 0 0 0 90 0 10
2017 Administration and operations 39 35 12 8 6 0 0 74 14 290
2017 Human resources 37 36 10 14 2 0 1 74 16 100
2017 Financial management 38 39 13 5 4 1 0 78 9 99
2017 Procurement 19 58 13 0 10 0 0 77 10 22
2017 Real property 32 37 19 9 3 0 0 69 13 31
2017 Information management 28 43 11 9 8 1 0 71 18 74
2017 Information technology 19 37 18 11 14 0 0 57 25 137
2017 Internal audit 58 35 0 0 7 0 0 93 7 14
2017 Evaluation 35 40 0 26 0 0 0 74 26 12
2017 Data sciences 27 45 10 12 3 0 3 75 15 71
2017 Policy 24 43 14 10 7 0 1 68 18 322
2017 Project management 33 35 18 12 2 0 0 68 13 108
2017 Other services to the public 27 35 14 15 7 0 3 64 23 40
2017 None of the above 28 43 12 8 8 1 1 72 16 157
2014 Client contact centre 24 32 26 8 10 0 0 57 18 41
2014 Federal regulators 38 29 17 11 5 0 0 67 16 57
2014 Compliance, inspection and enforcement 38 27 12 7 16 0 0 65 23 24
2014 Communications or public affairs 26 35 19 12 7 0 1 61 19 132
2014 Security 28 22 7 14 23 0 7 53 39 14
2014 Science and technology 26 39 16 13 5 0 1 66 18 1173
2014 Library services 29 33 26 0 5 0 6 66 6 17
2014 Administration and operations 33 34 11 14 8 0 1 67 22 367
2014 Human resources 18 43 15 12 12 0 1 61 24 90
2014 Financial management 29 35 10 15 10 0 1 65 25 121
2014 Procurement 21 35 7 19 18 0 0 56 37 29
2014 Real property 13 54 12 14 8 0 0 66 22 36
2014 Materiel management 18 65 0 0 17 0 0 83 17 11
2014 Information management 22 46 11 13 8 0 0 69 21 115
2014 Information technology 20 39 18 18 5 0 0 59 23 145
2014 Internal audit 60 22 0 17 0 0 0 83 17 18
2014 Evaluation 33 40 21 6 0 0 0 73 6 15
2014 Other services to the public 24 40 10 19 6 1 0 65 25 84
2014 None of the above 24 39 15 14 8 1 1 64 21 412

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 47 7 11 5 0 0 76 16 25
2018 Federal regulators 47 51 0 0 2 0 0 98 2 39
2018 Compliance, inspection and enforcement 42 36 15 7 0 0 0 78 7 25
2018 Communications or public affairs 45 40 6 8 2 0 0 85 10 101
2018 Access to information and privacy 19 31 30 20 0 0 0 50 20 10
2018 Security 49 44 7 0 0 0 0 93 0 13
2018 Science and technology 56 33 7 4 1 0 0 89 4 956
2018 Administration and operations 31 43 13 7 7 0 0 74 14 266
2018 Human resources 41 43 9 7 1 0 0 84 8 92
2018 Financial management 43 38 12 5 2 0 0 81 7 114
2018 Procurement 41 41 14 0 4 0 0 83 4 29
2018 Real property 56 35 5 5 0 0 0 91 5 40
2018 Information management 31 50 13 1 4 0 2 82 5 56
2018 Information technology 35 46 12 6 1 0 0 81 7 91
2018 Internal audit 43 36 14 7 0 0 0 79 7 13
2018 Data sciences 39 33 14 10 4 0 0 73 14 69
2018 Policy 42 37 10 9 3 0 0 79 11 370
2018 Project management 34 50 10 4 2 0 0 84 6 118
2018 Other services to the public 29 47 7 14 3 0 0 77 16 35
2018 None of the above 50 33 6 6 5 0 0 83 10 132
2017 Client contact centre 47 31 18 3 0 0 0 78 3 28
2017 Federal regulators 46 40 0 6 8 0 0 87 13 37
2017 Compliance, inspection and enforcement 26 53 16 0 5 0 0 79 5 19
2017 Communications or public affairs 49 35 7 9 0 0 0 84 9 98
2017 Access to information and privacy 41 59 0 0 0 0 0 100 0 12
2017 Security 20 80 0 0 0 0 0 100 0 10
2017 Science and technology 54 36 5 3 1 0 0 91 5 951
2017 Library services 90 10 0 0 0 0 0 100 0 10
2017 Administration and operations 37 34 12 10 6 0 0 71 17 291
2017 Human resources 51 25 10 8 6 0 0 76 14 99
2017 Financial management 44 41 6 7 2 0 0 84 9 99
2017 Procurement 50 34 4 6 6 0 0 84 12 22
2017 Real property 59 28 10 3 0 0 0 87 3 31
2017 Information management 31 45 12 5 7 0 0 76 12 74
2017 Information technology 34 45 9 8 4 0 0 79 11 137
2017 Internal audit 35 57 7 0 0 0 0 93 0 14
2017 Evaluation 50 17 17 7 9 0 0 67 15 12
2017 Data sciences 48 37 8 4 3 0 0 85 7 71
2017 Policy 43 42 6 7 2 0 0 85 9 323
2017 Project management 33 52 9 3 2 0 0 85 6 109
2017 Other services to the public 36 40 10 9 3 0 2 78 12 40
2017 None of the above 41 39 9 5 5 1 1 81 10 158
2014 Client contact centre 31 32 19 15 3 0 0 63 18 41
2014 Federal regulators 37 49 5 5 4 0 0 86 9 57
2014 Compliance, inspection and enforcement 32 37 13 18 0 0 0 70 18 24
2014 Communications or public affairs 36 46 6 8 4 0 1 83 12 132
2014 Security 80 7 13 0 0 0 0 87 0 15
2014 Science and technology 49 39 6 5 1 0 0 88 6 1175
2014 Library services 40 16 12 26 0 0 5 60 28 17
2014 Administration and operations 31 38 15 11 6 0 0 69 16 367
2014 Human resources 42 44 8 5 1 0 0 86 6 90
2014 Financial management 35 44 12 7 2 1 0 79 9 121
2014 Procurement 38 39 7 10 3 3 0 79 14 29
2014 Real property 33 40 19 3 6 0 0 72 9 36
2014 Materiel management 44 19 28 0 8 0 0 64 8 11
2014 Information management 30 47 13 7 4 0 0 77 10 115
2014 Information technology 33 50 10 5 1 0 0 83 6 146
2014 Internal audit 38 34 12 16 0 0 0 72 16 18
2014 Evaluation 47 33 7 14 0 0 0 79 14 15
2014 Other services to the public 44 30 9 7 9 1 0 75 16 84
2014 None of the above 39 41 9 6 3 1 0 81 10 412

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 35 36 9 11 9 0 0 71 20 25
2018 Federal regulators 39 53 3 3 2 0 0 92 5 39
2018 Compliance, inspection and enforcement 52 35 8 4 0 0 0 88 4 24
2018 Communications or public affairs 49 38 4 7 3 0 0 86 10 100
2018 Access to information and privacy 29 50 11 10 0 0 0 79 10 10
2018 Security 42 51 7 0 0 0 0 93 0 13
2018 Science and technology 56 35 4 4 1 0 0 91 5 953
2018 Administration and operations 41 39 8 7 4 0 1 80 11 266
2018 Human resources 51 33 11 4 0 0 0 84 4 92
2018 Financial management 50 40 4 4 1 0 0 90 5 114
2018 Procurement 53 36 11 0 0 0 0 89 0 29
2018 Real property 49 44 4 2 0 0 0 93 2 40
2018 Information management 36 48 6 6 2 0 2 85 8 56
2018 Information technology 39 45 5 7 2 0 1 85 10 91
2018 Internal audit 57 43 0 0 0 0 0 100 0 13
2018 Data sciences 32 49 12 5 1 0 0 82 7 69
2018 Policy 42 41 9 5 2 0 0 83 8 368
2018 Project management 43 44 7 6 1 0 0 87 7 118
2018 Other services to the public 28 48 10 8 6 0 0 76 14 35
2018 None of the above 55 31 5 3 6 0 0 86 8 131
2017 Client contact centre 36 35 18 7 4 0 0 71 11 28
2017 Federal regulators 55 35 0 8 3 0 0 89 11 37
2017 Compliance, inspection and enforcement 41 43 5 6 5 0 0 84 11 19
2017 Communications or public affairs 57 38 2 3 0 0 0 95 3 98
2017 Access to information and privacy 58 42 0 0 0 0 0 100 0 12
2017 Security 50 50 0 0 0 0 0 100 0 10
2017 Science and technology 57 33 5 4 1 0 0 90 5 949
2017 Library services 70 20 10 0 0 0 0 90 0 10
2017 Administration and operations 45 35 6 8 5 0 0 81 13 290
2017 Human resources 59 26 5 8 2 0 0 85 10 99
2017 Financial management 51 40 3 5 1 0 0 91 6 99
2017 Procurement 50 34 4 6 6 0 0 84 12 22
2017 Real property 70 23 0 7 0 0 0 93 7 31
2017 Information management 39 48 4 1 7 1 0 88 8 74
2017 Information technology 42 43 4 8 3 0 0 85 11 137
2017 Internal audit 64 36 0 0 0 0 0 100 0 14
2017 Evaluation 66 26 0 9 0 0 0 91 9 12
2017 Data sciences 54 40 1 3 1 0 0 95 4 71
2017 Policy 47 41 6 5 2 0 0 88 7 322
2017 Project management 43 42 7 6 1 0 0 86 7 109
2017 Other services to the public 39 40 11 7 3 0 0 79 10 40
2017 None of the above 46 38 6 4 5 1 1 86 9 158
2014 Client contact centre 38 27 20 10 6 0 0 64 16 41
2014 Federal regulators 45 37 12 5 0 0 0 82 5 57
2014 Compliance, inspection and enforcement 49 30 13 4 5 0 0 79 8 24
2014 Communications or public affairs 42 43 4 6 5 0 0 85 11 132
2014 Security 87 0 13 0 0 0 0 87 0 15
2014 Science and technology 52 37 5 5 2 0 0 88 7 1174
2014 Library services 42 21 17 14 0 0 5 67 15 17
2014 Administration and operations 41 34 11 9 5 0 0 75 14 367
2014 Human resources 54 41 1 2 2 0 0 95 4 90
2014 Financial management 49 32 11 6 2 0 0 82 8 121
2014 Procurement 41 47 4 6 0 3 0 90 6 29
2014 Real property 33 49 15 3 0 0 0 82 3 36
2014 Materiel management 53 21 0 9 17 0 0 74 26 11
2014 Information management 38 41 11 7 4 0 0 79 10 115
2014 Information technology 45 38 9 8 1 0 0 83 8 146
2014 Internal audit 50 39 6 5 0 0 0 89 5 18
2014 Evaluation 47 33 0 13 7 0 0 79 21 15
2014 Other services to the public 46 35 6 8 3 0 1 83 11 84
2014 None of the above 45 40 4 7 2 1 0 86 9 411

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 25 30 6 21 10 0 36 30 25
2018 Federal regulators 18 21 25 15 18 3 0 40 34 39
2018 Compliance, inspection and enforcement 24 33 11 13 20 0 0 57 32 25
2018 Communications or public affairs 28 39 12 11 7 3 0 70 18 100
2018 Access to information and privacy 29 31 20 20 0 0 0 61 20 10
2018 Security 30 33 15 15 7 0 0 63 22 13
2018 Science and technology 16 31 19 18 14 2 0 48 33 959
2018 Administration and operations 24 31 23 12 8 2 0 56 21 270
2018 Human resources 19 33 16 17 9 4 1 56 28 92
2018 Financial management 21 42 14 14 9 0 1 63 23 114
2018 Procurement 19 45 6 23 7 0 0 64 30 29
2018 Real property 32 24 19 18 5 2 0 57 23 40
2018 Information management 15 31 15 21 16 0 2 47 38 56
2018 Information technology 10 39 22 19 9 1 0 49 29 91
2018 Internal audit 36 36 7 7 7 7 0 77 16 13
2018 Data sciences 9 41 21 15 10 4 0 52 25 67
2018 Policy 17 39 18 12 11 3 0 58 23 372
2018 Project management 15 37 18 19 7 4 1 54 27 118
2018 Other services to the public 24 29 24 12 8 3 0 55 21 34
2018 None of the above 18 31 17 15 12 6 1 53 29 132
2017 Client contact centre 19 42 18 11 7 4 0 63 18 28
2017 Federal regulators 14 35 22 10 19 0 0 49 29 37
2017 Compliance, inspection and enforcement 15 25 27 16 10 6 0 43 28 19
2017 Communications or public affairs 23 39 22 13 3 0 0 62 16 98
2017 Access to information and privacy 41 34 17 8 0 0 0 75 8 12
2017 Security 0 20 50 20 10 0 0 20 30 10
2017 Science and technology 17 31 17 19 14 3 0 49 33 951
2017 Library services 10 41 10 0 20 10 10 63 25 10
2017 Administration and operations 27 32 17 11 7 4 0 62 19 291
2017 Human resources 25 40 13 9 9 2 1 68 19 99
2017 Financial management 21 37 13 14 11 3 1 60 27 99
2017 Procurement 14 42 13 13 14 4 0 59 28 22
2017 Real property 33 33 16 3 6 10 0 73 10 31
2017 Information management 21 34 14 11 16 3 1 57 28 74
2017 Information technology 15 28 18 19 16 3 0 45 36 136
2017 Internal audit 22 64 7 0 0 7 0 92 0 14
2017 Evaluation 34 15 16 0 26 0 9 55 28 12
2017 Data sciences 17 38 18 13 9 5 0 59 23 71
2017 Policy 21 38 14 13 10 3 1 61 24 322
2017 Project management 25 33 21 9 11 2 0 59 20 107
2017 Other services to the public 24 21 19 15 13 9 0 49 30 40
2017 None of the above 23 31 16 16 7 8 0 58 24 157
2014 Client contact centre 24 29 19 14 11 3 0 55 25 41
2014 Federal regulators 20 30 17 19 10 4 0 52 30 57
2014 Compliance, inspection and enforcement 22 36 4 13 25 0 0 58 38 24
2014 Communications or public affairs 11 28 21 20 14 4 1 42 36 132
2014 Security 6 20 19 20 15 13 7 33 44 15
2014 Science and technology 14 30 17 20 16 3 0 46 37 1175
2014 Library services 30 21 20 5 18 0 5 54 25 17
2014 Administration and operations 20 33 16 18 11 2 0 54 29 366
2014 Human resources 17 37 11 16 12 5 1 58 30 90
2014 Financial management 19 28 21 15 12 4 1 49 29 121
2014 Procurement 26 21 20 3 30 0 0 47 33 29
2014 Real property 8 31 28 16 11 7 0 42 29 36
2014 Materiel management 17 28 29 0 26 0 0 46 26 11
2014 Information management 18 33 20 11 15 4 0 53 27 115
2014 Information technology 19 38 18 14 10 1 0 57 24 146
2014 Internal audit 55 22 11 6 6 0 0 77 12 18
2014 Evaluation 27 40 27 7 0 0 0 67 7 15
2014 Other services to the public 18 37 16 10 13 4 2 58 25 84
2014 None of the above 15 32 17 22 11 3 0 49 34 412

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 27 9 12 28 10 6 41 49 25
2018 Federal regulators 18 16 13 21 32 0 0 34 53 39
2018 Compliance, inspection and enforcement 8 37 17 21 17 0 0 45 38 24
2018 Communications or public affairs 29 29 5 14 16 4 4 63 32 101
2018 Access to information and privacy 20 20 40 10 11 0 0 39 21 10
2018 Security 38 26 7 22 7 0 0 63 29 13
2018 Science and technology 17 23 16 17 22 2 2 42 41 959
2018 Administration and operations 15 29 15 15 20 1 4 46 37 270
2018 Human resources 19 27 11 19 16 3 5 50 38 93
2018 Financial management 17 30 16 20 15 2 1 48 35 114
2018 Procurement 21 26 14 14 14 0 12 53 31 29
2018 Real property 21 22 21 16 17 2 0 45 34 40
2018 Information management 5 27 9 24 30 3 2 34 57 56
2018 Information technology 7 29 15 20 22 6 0 39 45 91
2018 Internal audit 21 20 23 15 15 7 0 43 32 13
2018 Data sciences 11 26 18 21 21 0 4 38 43 69
2018 Policy 28 31 13 11 15 1 2 61 26 372
2018 Project management 12 33 14 20 17 2 2 47 38 119
2018 Other services to the public 12 38 9 8 17 5 12 60 30 35
2018 None of the above 15 23 11 15 28 4 5 41 46 132
2017 Client contact centre 10 25 18 37 3 7 0 38 43 28
2017 Federal regulators 14 21 22 21 19 3 0 36 42 37
2017 Compliance, inspection and enforcement 15 15 11 26 33 0 0 30 59 19
2017 Communications or public affairs 21 35 13 13 12 2 4 60 27 98
2017 Access to information and privacy 24 17 0 25 25 8 0 45 55 12
2017 Security 10 10 20 30 20 11 0 22 56 10
2017 Science and technology 14 22 13 20 24 4 3 39 47 951
2017 Library services 10 31 10 20 10 10 10 50 37 10
2017 Administration and operations 19 25 15 17 18 4 2 47 36 289
2017 Human resources 22 21 19 14 17 2 5 47 34 99
2017 Financial management 13 21 26 20 16 3 0 35 37 99
2017 Procurement 18 25 4 13 19 4 17 55 40 22
2017 Real property 27 28 9 14 13 3 6 61 29 31
2017 Information management 12 22 15 16 28 3 4 37 48 74
2017 Information technology 6 22 16 22 27 4 3 30 53 137
2017 Internal audit 7 64 7 15 7 0 0 71 22 14
2017 Evaluation 17 24 17 0 33 0 9 46 36 12
2017 Data sciences 12 27 18 15 20 2 6 42 39 70
2017 Policy 26 30 14 13 13 2 2 58 27 323
2017 Project management 20 23 17 14 22 2 1 45 38 109
2017 Other services to the public 21 18 6 14 25 9 5 46 46 40
2017 None of the above 16 21 12 22 23 3 3 40 48 158
2014 Client contact centre 13 12 14 34 25 0 3 25 61 41
2014 Federal regulators 16 25 14 21 22 2 0 42 44 57
2014 Compliance, inspection and enforcement 4 38 4 24 26 5 0 44 53 24
2014 Communications or public affairs 9 26 12 26 23 1 3 36 51 132
2014 Security 0 12 7 6 55 13 6 15 76 15
2014 Science and technology 11 20 14 19 31 2 3 33 52 1175
2014 Library services 5 40 13 12 18 12 0 51 34 17
2014 Administration and operations 13 22 15 20 23 2 4 38 46 366
2014 Human resources 16 21 19 23 17 2 2 39 42 90
2014 Financial management 12 25 15 22 24 1 1 38 47 121
2014 Procurement 18 13 10 22 30 3 3 33 56 29
2014 Real property 5 17 19 24 26 6 3 24 55 36
2014 Materiel management 17 18 0 28 26 0 10 39 61 11
2014 Information management 8 15 14 18 35 6 3 26 58 115
2014 Information technology 12 19 20 19 26 3 1 32 47 144
2014 Internal audit 34 32 18 5 11 0 0 66 16 18
2014 Evaluation 40 26 7 27 0 0 0 66 27 15
2014 Other services to the public 17 28 17 10 22 1 5 48 34 84
2014 None of the above 15 22 12 21 23 4 3 40 47 412

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 45 17 14 9 0 0 60 23 25
2018 Federal regulators 37 36 12 10 5 0 0 73 15 39
2018 Compliance, inspection and enforcement 48 40 0 8 4 0 0 88 12 25
2018 Communications or public affairs 28 43 14 9 7 0 0 71 15 101
2018 Access to information and privacy 29 51 20 0 0 0 0 80 0 10
2018 Security 37 40 8 15 0 0 0 77 15 13
2018 Science and technology 35 37 13 10 5 0 0 73 15 952
2018 Administration and operations 34 34 16 10 6 0 0 68 16 268
2018 Human resources 26 43 14 15 3 0 0 69 18 93
2018 Financial management 30 45 15 8 2 0 1 75 9 114
2018 Procurement 28 47 17 0 8 0 0 75 8 29
2018 Real property 43 40 5 12 0 0 0 83 12 39
2018 Information management 17 40 20 12 10 0 0 58 23 57
2018 Information technology 19 55 12 9 5 0 0 74 13 91
2018 Internal audit 46 24 15 8 0 7 0 75 9 12
2018 Data sciences 27 46 5 19 3 0 0 74 21 70
2018 Policy 31 39 11 12 6 0 0 70 18 369
2018 Project management 32 38 14 12 3 0 1 71 14 119
2018 Other services to the public 25 41 16 18 0 0 0 66 18 35
2018 None of the above 39 33 9 10 9 0 0 72 19 131
2017 Client contact centre 22 56 15 4 4 0 0 78 7 27
2017 Federal regulators 23 55 6 11 5 0 0 78 16 36
2017 Compliance, inspection and enforcement 41 26 10 6 16 0 0 68 22 19
2017 Communications or public affairs 25 44 8 18 5 0 0 69 23 98
2017 Access to information and privacy 41 34 17 8 0 0 0 75 8 12
2017 Security 30 51 10 0 10 0 0 80 10 10
2017 Science and technology 34 40 10 10 5 0 0 75 14 950
2017 Library services 50 40 0 10 0 0 0 90 10 10
2017 Administration and operations 33 38 14 10 5 0 0 71 15 289
2017 Human resources 31 44 11 11 2 0 0 76 13 99
2017 Financial management 32 42 10 5 10 0 0 74 15 98
2017 Procurement 60 25 4 6 4 0 0 86 10 22
2017 Real property 49 25 9 7 6 0 3 77 14 31
2017 Information management 32 47 9 9 3 0 0 79 12 74
2017 Information technology 25 38 19 9 10 0 0 63 18 136
2017 Internal audit 27 22 29 22 0 0 0 49 22 14
2017 Evaluation 33 33 9 17 9 0 0 66 26 12
2017 Data sciences 40 39 10 7 4 0 0 79 11 70
2017 Policy 33 39 11 10 6 1 0 73 16 319
2017 Project management 33 45 11 7 4 0 0 78 11 109
2017 Other services to the public 29 45 19 5 3 0 0 73 8 40
2017 None of the above 36 36 10 12 5 1 0 72 17 158
2014 Client contact centre 21 35 13 19 12 0 0 56 31 41
2014 Federal regulators 18 51 15 11 5 0 0 69 16 56
2014 Compliance, inspection and enforcement 43 17 7 21 11 0 0 61 32 24
2014 Communications or public affairs 12 48 15 15 10 0 0 60 25 132
2014 Security 28 45 13 0 8 0 6 77 9 15
2014 Science and technology 23 45 13 11 8 0 0 67 20 1174
2014 Library services 34 16 17 33 0 0 0 50 33 17
2014 Administration and operations 26 42 13 9 10 0 0 68 19 367
2014 Human resources 21 43 14 16 5 0 1 64 22 90
2014 Financial management 21 43 17 11 9 0 0 63 20 121
2014 Procurement 38 35 4 10 13 0 0 73 24 29
2014 Real property 13 56 14 16 0 0 0 70 16 36
2014 Materiel management 35 18 10 28 8 0 0 53 36 11
2014 Information management 21 50 12 11 4 0 1 72 16 115
2014 Information technology 20 43 18 14 6 0 0 62 20 146
2014 Internal audit 50 33 5 5 6 0 0 84 11 18
2014 Evaluation 33 33 21 13 0 0 0 67 13 15
2014 Other services to the public 22 45 16 6 10 1 0 68 16 83
2014 None of the above 28 40 12 12 8 1 0 68 20 412

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 39 20 10 9 0 0 61 19 25
2018 Federal regulators 37 42 5 7 10 0 0 78 17 39
2018 Compliance, inspection and enforcement 40 32 17 4 8 0 0 71 12 25
2018 Communications or public affairs 41 36 14 7 3 0 0 76 10 101
2018 Access to information and privacy 50 30 20 0 0 0 0 80 0 10
2018 Security 40 38 15 7 0 0 0 78 7 13
2018 Science and technology 42 35 12 7 4 0 0 77 11 953
2018 Administration and operations 37 35 17 6 5 0 0 73 11 264
2018 Human resources 37 35 11 10 7 0 0 72 17 92
2018 Financial management 40 29 22 6 3 0 0 70 9 114
2018 Procurement 47 27 19 0 8 0 0 73 8 28
2018 Real property 49 39 7 0 5 0 0 88 5 39
2018 Information management 29 29 22 11 8 0 0 59 19 57
2018 Information technology 30 38 18 10 4 0 0 68 14 91
2018 Internal audit 36 42 7 15 0 0 0 79 15 13
2018 Data sciences 38 36 14 7 5 0 0 74 12 70
2018 Policy 38 35 13 10 5 0 0 72 15 373
2018 Project management 34 39 13 10 2 0 2 74 12 119
2018 Other services to the public 41 32 14 14 0 0 0 73 14 34
2018 None of the above 41 27 16 10 5 1 0 68 15 131
2017 Client contact centre 35 46 12 4 4 0 0 81 7 27
2017 Federal regulators 31 44 3 8 14 0 0 76 22 36
2017 Compliance, inspection and enforcement 42 27 15 6 11 0 0 68 17 19
2017 Communications or public affairs 38 39 14 8 1 0 0 77 9 98
2017 Access to information and privacy 45 27 9 18 0 0 0 73 18 11
2017 Security 10 60 20 0 10 0 0 70 10 10
2017 Science and technology 44 34 10 7 4 0 0 78 11 952
2017 Library services 70 20 0 0 10 0 0 90 10 10
2017 Administration and operations 42 38 11 5 5 0 0 80 10 289
2017 Human resources 41 29 17 10 2 0 0 70 12 99
2017 Financial management 38 42 11 1 8 0 0 79 9 97
2017 Procurement 60 25 4 10 0 0 0 86 10 22
2017 Real property 46 28 9 10 6 0 0 75 16 31
2017 Information management 38 38 8 13 4 0 0 75 17 74
2017 Information technology 29 34 17 11 9 0 0 63 19 137
2017 Internal audit 28 57 15 0 0 0 0 85 0 14
2017 Evaluation 42 41 0 0 9 0 9 91 9 12
2017 Data sciences 47 37 10 4 1 0 0 85 6 70
2017 Policy 38 34 11 12 5 0 0 71 18 318
2017 Project management 35 37 17 7 3 0 0 73 11 109
2017 Other services to the public 40 35 20 0 5 0 0 75 5 40
2017 None of the above 43 30 11 12 4 0 0 72 16 158
2014 Client contact centre 24 40 20 17 0 0 0 64 17 41
2014 Federal regulators 30 43 8 14 5 0 0 73 19 57
2014 Compliance, inspection and enforcement 35 38 0 16 11 0 0 73 27 24
2014 Communications or public affairs 24 33 23 14 6 0 0 57 20 132
2014 Security 60 32 0 0 8 0 0 92 8 15
2014 Science and technology 35 36 12 11 6 0 0 71 17 1174
2014 Library services 38 19 25 12 6 0 0 57 18 17
2014 Administration and operations 34 38 12 9 7 0 0 72 16 367
2014 Human resources 36 29 15 14 5 0 1 65 20 90
2014 Financial management 31 36 15 8 9 0 1 67 17 121
2014 Procurement 40 36 14 0 7 0 3 78 7 29
2014 Real property 22 44 23 11 0 0 0 67 11 36
2014 Materiel management 25 37 10 10 17 0 0 62 27 11
2014 Information management 33 42 12 9 3 1 0 75 13 115
2014 Information technology 34 33 21 5 6 0 1 68 12 146
2014 Internal audit 44 28 22 0 6 0 0 72 6 18
2014 Evaluation 40 27 19 13 0 0 0 67 13 15
2014 Other services to the public 32 35 12 16 2 2 0 69 19 84
2014 None of the above 31 36 12 14 7 1 0 67 21 412

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 45 4 21 9 0 0 66 30 25
2018 Federal regulators 34 41 13 5 5 3 0 77 10 39
2018 Compliance, inspection and enforcement 36 43 0 13 8 0 0 79 21 25
2018 Communications or public affairs 37 32 13 13 6 0 0 68 19 101
2018 Access to information and privacy 29 41 30 0 0 0 0 70 0 10
2018 Security 45 26 15 15 0 0 0 71 15 13
2018 Science and technology 26 36 19 11 7 0 1 63 18 953
2018 Administration and operations 36 33 17 8 6 0 0 69 13 268
2018 Human resources 39 29 10 19 3 0 0 68 22 92
2018 Financial management 39 36 15 7 3 0 0 75 10 114
2018 Procurement 38 41 11 7 4 0 0 79 11 29
2018 Real property 38 33 22 7 0 0 0 71 7 39
2018 Information management 23 41 21 6 7 2 0 65 13 56
2018 Information technology 19 37 19 18 6 0 1 57 24 90
2018 Internal audit 29 57 0 7 0 0 7 92 8 13
2018 Data sciences 14 49 24 10 4 0 0 63 14 70
2018 Policy 29 40 14 11 5 1 1 69 16 372
2018 Project management 26 39 13 17 3 0 1 66 20 118
2018 Other services to the public 20 36 30 9 5 0 0 56 14 35
2018 None of the above 30 37 9 16 5 1 2 69 22 132
2017 Client contact centre 27 33 33 7 0 0 0 60 7 27
2017 Federal regulators 31 39 11 11 8 0 0 70 19 36
2017 Compliance, inspection and enforcement 21 52 6 6 16 0 0 72 22 19
2017 Communications or public affairs 28 50 5 11 6 0 0 78 17 98
2017 Access to information and privacy 59 33 8 0 0 0 0 92 0 12
2017 Security 10 40 41 10 0 0 0 50 10 10
2017 Science and technology 28 37 15 13 4 1 1 66 18 953
2017 Library services 70 20 10 0 0 0 0 90 0 10
2017 Administration and operations 39 38 11 7 4 0 0 77 12 290
2017 Human resources 34 35 17 13 2 0 0 69 14 99
2017 Financial management 31 44 13 4 7 0 0 76 11 98
2017 Procurement 40 37 0 23 0 0 0 77 23 22
2017 Real property 49 29 10 9 3 0 0 77 12 31
2017 Information management 27 36 17 15 5 0 0 63 20 74
2017 Information technology 20 40 20 12 6 1 1 61 18 137
2017 Internal audit 21 72 0 7 0 0 0 93 7 14
2017 Evaluation 33 26 17 7 17 0 0 59 24 12
2017 Data sciences 32 40 19 7 3 0 0 72 9 70
2017 Policy 35 37 11 9 7 1 0 73 16 319
2017 Project management 31 36 15 13 5 0 0 66 19 109
2017 Other services to the public 38 36 7 14 3 0 3 76 17 40
2017 None of the above 37 32 14 12 5 0 1 69 16 158
2014 Client contact centre 26 42 12 15 5 0 0 68 20 41
2014 Federal regulators 33 35 20 7 5 0 0 68 12 57
2014 Compliance, inspection and enforcement 39 25 4 19 13 0 0 64 32 24
2014 Communications or public affairs 30 41 11 13 6 0 0 70 19 132
2014 Security 41 19 13 6 15 0 6 64 23 15
2014 Science and technology 25 34 17 15 7 1 1 60 22 1173
2014 Library services 33 17 23 26 0 0 0 50 26 17
2014 Administration and operations 31 37 16 8 7 0 0 69 15 367
2014 Human resources 28 42 13 8 8 0 1 71 16 90
2014 Financial management 30 37 16 8 9 0 0 67 17 120
2014 Procurement 47 30 0 7 13 3 0 79 21 29
2014 Real property 22 25 31 19 3 0 0 47 22 36
2014 Materiel management 34 10 9 30 17 0 0 44 47 11
2014 Information management 27 42 12 12 5 1 2 71 17 115
2014 Information technology 25 40 20 10 6 0 1 65 15 146
2014 Internal audit 45 39 11 0 6 0 0 83 6 18
2014 Evaluation 33 20 33 13 0 0 0 53 13 15
2014 Other services to the public 26 40 18 7 5 1 4 69 12 84
2014 None of the above 26 37 15 14 6 2 1 65 20 412

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 18 39 19 9 4 0 30 28 25
2018 Federal regulators 21 38 23 13 3 3 0 60 16 39
2018 Compliance, inspection and enforcement 15 48 25 4 8 0 0 63 12 25
2018 Communications or public affairs 33 34 22 4 5 3 0 68 9 100
2018 Access to information and privacy 20 41 40 0 0 0 0 60 0 10
2018 Security 45 26 29 0 0 0 0 71 0 13
2018 Science and technology 19 43 20 10 5 3 0 64 15 963
2018 Administration and operations 21 38 22 6 6 6 1 63 14 271
2018 Human resources 31 30 24 9 5 1 0 62 14 93
2018 Financial management 21 43 19 9 6 3 0 66 15 114
2018 Procurement 30 38 14 3 4 11 0 76 8 29
2018 Real property 31 40 16 7 0 5 0 75 8 40
2018 Information management 16 32 25 18 7 0 2 49 26 56
2018 Information technology 15 41 22 6 7 9 0 62 14 91
2018 Internal audit 7 65 14 0 7 7 0 77 8 13
2018 Data sciences 13 40 30 10 5 1 0 55 15 69
2018 Policy 25 43 18 6 5 3 0 70 12 372
2018 Project management 16 43 24 5 6 5 1 63 11 119
2018 Other services to the public 21 31 40 3 5 0 0 52 8 35
2018 None of the above 24 32 24 10 5 5 0 59 16 132
2017 Client contact centre 15 32 32 10 6 4 0 49 18 28
2017 Federal regulators 8 47 24 10 5 5 0 58 17 37
2017 Compliance, inspection and enforcement 21 37 11 10 11 10 0 64 24 19
2017 Communications or public affairs 26 46 14 8 5 1 0 72 13 96
2017 Access to information and privacy 33 34 17 0 8 8 0 72 9 12
2017 Security 0 40 41 10 0 10 0 44 11 10
2017 Science and technology 19 40 18 11 6 5 1 62 18 951
2017 Library services 20 30 30 10 0 0 10 56 11 10
2017 Administration and operations 25 32 20 9 6 7 0 62 16 290
2017 Human resources 23 37 27 6 2 6 0 64 8 100
2017 Financial management 20 37 21 8 8 2 3 60 17 99
2017 Procurement 27 59 8 6 0 0 0 86 6 22
2017 Real property 30 25 29 3 6 6 0 59 10 31
2017 Information management 22 34 16 12 7 8 1 61 21 74
2017 Information technology 17 37 16 13 8 6 2 59 23 137
2017 Internal audit 21 57 7 7 0 7 0 84 8 14
2017 Evaluation 18 31 17 0 17 17 0 59 21 12
2017 Data sciences 22 42 23 7 1 4 0 67 9 71
2017 Policy 22 45 17 9 5 2 0 68 14 322
2017 Project management 22 42 18 11 3 3 0 66 15 109
2017 Other services to the public 15 41 21 9 3 12 0 63 14 40
2017 None of the above 22 38 13 14 4 9 0 66 20 158

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 32 25 10 17 9 2 3 61 28 25
2018 Federal regulators 39 17 16 21 8 0 0 56 28 39
2018 Compliance, inspection and enforcement 67 21 0 8 4 0 0 88 12 25
2018 Communications or public affairs 47 33 8 8 5 0 0 80 12 101
2018 Access to information and privacy 49 10 41 0 0 0 0 59 0 10
2018 Security 45 55 0 0 0 0 0 100 0 13
2018 Science and technology 43 33 12 7 4 1 1 78 11 958
2018 Administration and operations 46 34 8 6 6 0 0 81 12 267
2018 Human resources 56 28 4 5 6 0 1 85 11 93
2018 Financial management 47 31 7 11 4 0 0 78 15 113
2018 Procurement 52 41 7 0 0 0 0 93 0 29
2018 Real property 43 32 11 11 2 0 0 76 14 40
2018 Information management 52 26 8 4 7 0 3 81 11 57
2018 Information technology 41 48 1 5 4 0 1 90 9 91
2018 Internal audit 50 29 14 0 0 0 7 85 0 13
2018 Data sciences 40 36 15 5 3 0 2 77 8 70
2018 Policy 37 35 10 11 7 0 0 72 18 370
2018 Project management 48 28 14 5 3 0 1 77 9 119
2018 Other services to the public 36 40 3 16 3 0 3 78 19 35
2018 None of the above 47 32 8 7 5 0 1 80 12 132
2017 Client contact centre 40 28 7 14 7 0 4 71 22 28
2017 Federal regulators 36 27 13 10 14 0 0 63 24 37
2017 Compliance, inspection and enforcement 58 26 0 11 5 0 0 84 16 19
2017 Communications or public affairs 38 35 11 7 7 0 2 74 14 97
2017 Access to information and privacy 75 17 8 0 0 0 0 92 0 12
2017 Security 40 30 11 0 10 10 0 77 11 10
2017 Science and technology 44 33 12 6 4 0 1 78 10 949
2017 Library services 70 30 0 0 0 0 0 100 0 10
2017 Administration and operations 52 27 8 6 5 1 1 80 11 290
2017 Human resources 56 27 4 8 4 0 1 83 13 99
2017 Financial management 37 41 12 3 7 0 0 78 10 99
2017 Procurement 55 35 4 0 6 0 0 90 6 22
2017 Real property 59 25 3 7 6 0 0 84 13 31
2017 Information management 58 27 4 7 4 0 0 85 11 73
2017 Information technology 42 38 10 7 3 0 1 80 10 137
2017 Internal audit 22 64 0 7 0 0 7 92 8 14
2017 Evaluation 59 9 0 15 17 0 0 67 33 12
2017 Data sciences 53 30 5 4 3 1 4 87 7 71
2017 Policy 40 29 9 12 10 0 0 69 22 322
2017 Project management 39 33 15 9 3 0 0 73 12 109
2017 Other services to the public 40 33 7 16 2 2 0 74 19 40
2017 None of the above 42 31 11 9 6 0 1 74 15 158
2014 Client contact centre 40 36 10 10 3 0 3 77 12 41
2014 Federal regulators 34 37 15 9 3 2 0 73 12 57
2014 Compliance, inspection and enforcement 34 41 0 17 4 0 4 78 22 24
2014 Communications or public affairs 34 34 13 14 4 1 0 69 19 132
2014 Security 53 6 20 0 15 0 6 63 16 15
2014 Science and technology 38 34 15 8 4 1 1 73 12 1174
2014 Library services 46 28 13 6 6 0 0 74 13 17
2014 Administration and operations 44 32 11 6 6 0 0 77 12 367
2014 Human resources 43 36 7 6 7 0 2 80 13 89
2014 Financial management 40 41 4 8 7 0 0 81 15 121
2014 Procurement 48 40 6 3 3 0 0 88 6 29
2014 Real property 50 20 12 13 3 0 3 72 16 36
2014 Materiel management 29 52 10 9 0 0 0 81 9 11
2014 Information management 40 39 11 4 3 1 2 81 8 115
2014 Information technology 38 36 17 5 1 1 1 76 6 146
2014 Internal audit 55 28 6 11 0 0 0 83 11 18
2014 Evaluation 20 53 14 13 0 0 0 73 13 15
2014 Other services to the public 48 26 9 10 4 0 3 76 15 84
2014 None of the above 35 30 12 15 6 1 2 66 21 412

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 44 39 10 4 4 0 0 82 8 25
2018 Federal regulators 33 30 21 0 16 0 0 64 16 39
2018 Compliance, inspection and enforcement 41 43 8 4 4 0 0 83 9 25
2018 Communications or public affairs 33 33 16 11 8 0 0 66 18 101
2018 Access to information and privacy 29 49 21 0 0 0 0 79 0 10
2018 Security 14 31 29 15 11 0 0 45 26 13
2018 Science and technology 28 36 19 11 6 0 1 64 17 961
2018 Administration and operations 40 32 17 6 4 0 1 73 10 268
2018 Human resources 30 28 17 14 10 0 0 58 25 93
2018 Financial management 42 24 22 5 6 0 1 66 12 114
2018 Procurement 37 29 20 10 4 0 0 66 14 29
2018 Real property 30 29 23 9 9 0 0 59 18 40
2018 Information management 40 40 16 4 0 0 0 81 4 57
2018 Information technology 42 37 8 5 7 0 1 80 11 90
2018 Internal audit 58 21 14 0 0 0 7 85 0 13
2018 Data sciences 41 27 14 10 2 0 5 72 13 70
2018 Policy 22 33 19 17 9 0 0 55 26 373
2018 Project management 31 31 29 8 0 1 1 63 8 118
2018 Other services to the public 26 38 18 11 8 0 0 63 19 35
2018 None of the above 36 27 24 6 5 0 2 64 11 132
2017 Client contact centre 30 56 11 3 0 0 0 86 3 28
2017 Federal regulators 27 36 24 5 8 0 0 63 13 37
2017 Compliance, inspection and enforcement 31 22 21 15 11 0 0 53 26 19
2017 Communications or public affairs 30 41 17 8 5 0 0 71 13 98
2017 Access to information and privacy 25 49 25 0 0 0 0 75 0 12
2017 Security 0 49 30 21 0 0 0 49 21 10
2017 Science and technology 30 36 17 10 5 0 2 67 15 953
2017 Library services 20 50 10 10 0 10 0 78 11 10
2017 Administration and operations 41 31 14 8 4 0 1 73 12 290
2017 Human resources 35 31 16 10 8 0 1 66 18 100
2017 Financial management 32 36 17 10 5 1 0 68 15 99
2017 Procurement 44 8 25 19 4 0 0 52 22 22
2017 Real property 23 40 23 9 6 0 0 63 15 31
2017 Information management 46 33 16 1 3 0 1 80 4 74
2017 Information technology 44 36 8 7 4 0 2 81 11 137
2017 Internal audit 36 44 20 0 0 0 0 80 0 14
2017 Evaluation 17 50 17 7 9 0 0 67 15 12
2017 Data sciences 34 44 15 5 0 0 1 79 5 70
2017 Policy 25 34 22 12 7 0 0 60 19 322
2017 Project management 30 41 18 4 7 0 0 71 11 109
2017 Other services to the public 31 33 18 10 4 0 5 67 15 40
2017 None of the above 33 37 16 9 2 1 1 72 12 158
2014 Client contact centre 22 44 22 12 0 0 0 67 12 41
2014 Federal regulators 24 35 25 8 5 2 0 61 14 57
2014 Compliance, inspection and enforcement 34 35 28 4 0 0 0 69 4 24
2014 Communications or public affairs 36 43 16 3 2 0 1 79 5 132
2014 Security 29 25 6 19 13 0 7 59 34 15
2014 Science and technology 25 37 18 13 7 0 1 63 20 1175
2014 Library services 37 33 25 5 0 0 0 70 5 17
2014 Administration and operations 34 36 15 8 6 0 1 70 14 367
2014 Human resources 24 36 22 10 6 0 2 61 17 90
2014 Financial management 36 39 15 5 6 0 0 75 10 121
2014 Procurement 39 39 9 6 6 0 0 78 12 29
2014 Real property 17 38 26 10 3 3 4 59 14 36
2014 Materiel management 57 14 28 0 0 0 0 72 0 11
2014 Information management 40 36 14 6 2 0 2 77 8 115
2014 Information technology 31 43 16 6 5 0 0 73 11 146
2014 Internal audit 62 11 16 11 0 0 0 73 11 18
2014 Evaluation 19 47 20 0 7 0 7 71 7 15
2014 Other services to the public 41 31 17 4 6 0 1 73 10 84
2014 None of the above 25 31 19 13 10 1 1 57 24 412

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Client contact centre 46 36 18 25
2018 Federal regulators 36 28 36 39
2018 Compliance, inspection and enforcement 33 36 31 25
2018 Communications or public affairs 41 26 33 99
2018 Access to information and privacy 41 19 40 10
2018 Security 22 63 15 13
2018 Science and technology 17 52 31 963
2018 Administration and operations 35 31 34 271
2018 Human resources 34 28 39 93
2018 Financial management 35 42 23 114
2018 Procurement 20 45 35 29
2018 Real property 19 54 27 40
2018 Information management 27 47 26 57
2018 Information technology 35 37 28 91
2018 Internal audit 21 51 28 13
2018 Data sciences 21 35 44 70
2018 Policy 42 25 33 371
2018 Project management 34 31 35 119
2018 Other services to the public 31 26 42 35
2018 None of the above 22 44 34 132
2017 Client contact centre 21 30 49 28
2017 Federal regulators 27 43 30 37
2017 Compliance, inspection and enforcement 38 36 26 19
2017 Communications or public affairs 32 36 32 98
2017 Access to information and privacy 25 25 50 12
2017 Security 50 50 0 10
2017 Science and technology 18 51 31 953
2017 Library services 30 41 30 10
2017 Administration and operations 33 37 30 291
2017 Human resources 34 36 31 99
2017 Financial management 26 45 29 99
2017 Procurement 29 50 21 22
2017 Real property 12 51 37 31
2017 Information management 35 35 31 74
2017 Information technology 28 35 37 137
2017 Internal audit 36 28 36 14
2017 Evaluation 33 43 24 12
2017 Data sciences 15 55 30 71
2017 Policy 47 16 36 323
2017 Project management 31 29 40 109
2017 Other services to the public 19 44 36 40
2017 None of the above 23 38 39 158
2014 Client contact centre 45 37 18 41
2014 Federal regulators 39 29 32 57
2014 Compliance, inspection and enforcement 43 32 25 24
2014 Communications or public affairs 38 28 34 132
2014 Security 15 41 44 15
2014 Science and technology 17 50 33 1173
2014 Library services 32 28 40 17
2014 Administration and operations 36 31 33 367
2014 Human resources 35 26 39 90
2014 Financial management 40 22 39 121
2014 Procurement 20 42 38 29
2014 Real property 28 42 30 36
2014 Materiel management 32 39 28 11
2014 Information management 25 41 34 114
2014 Information technology 21 45 34 146
2014 Internal audit 45 16 39 18
2014 Evaluation 47 20 33 15
2014 Other services to the public 19 46 35 84
2014 None of the above 40 26 34 412

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Client contact centre 21 15 34 23 0 7 12
2018 Federal regulators 19 23 36 15 8 0 14
2018 Communications or public affairs 3 27 37 7 24 3 37
2018 Science and technology 35 12 17 6 26 3 158
2018 Administration and operations 18 34 27 5 8 8 94
2018 Human resources 13 7 59 3 15 4 32
2018 Financial management 12 32 38 0 2 15 40
2018 Information management 47 12 34 0 6 0 15
2018 Information technology 26 12 30 13 9 10 30
2018 Data sciences 28 7 25 6 34 0 13
2018 Policy 4 28 47 7 11 3 156
2018 Project management 17 22 30 3 16 12 39
2018 Other services to the public 0 14 50 0 26 10 12
2018 None of the above 30 17 31 5 3 14 31
2017 Federal regulators 20 0 49 10 10 12 10
2017 Communications or public affairs 16 31 44 0 3 6 32
2017 Science and technology 29 9 17 10 31 4 159
2017 Administration and operations 19 30 37 4 4 6 97
2017 Human resources 15 10 49 4 14 8 32
2017 Financial management 20 31 38 4 0 7 26
2017 Information management 40 3 30 4 18 4 25
2017 Information technology 10 13 46 3 23 5 36
2017 Policy 6 21 48 7 11 7 150
2017 Project management 3 34 32 5 23 3 32
2017 None of the above 25 5 31 4 23 13 36
2014 Client contact centre 35 18 32 11 9999 5 18
2014 Federal regulators 4 27 52 13 9999 4 23
2014 Compliance, inspection and enforcement 42 21 18 8 9999 11 10
2014 Communications or public affairs 8 25 43 9 9999 15 50
2014 Science and technology 32 17 13 19 9999 18 192
2014 Administration and operations 8 27 44 9 9999 11 133
2014 Human resources 26 13 58 0 9999 3 31
2014 Financial management 8 25 56 2 9999 9 48
2014 Real property 13 20 54 0 9999 13 10
2014 Information management 34 16 38 6 9999 7 28
2014 Information technology 13 36 29 19 9999 3 31
2014 Other services to the public 32 17 22 12 9999 17 17
2014 None of the above 7 25 43 9 9999 16 165
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 41 27 7 16 9 0 0 68 26 25
2018 Federal regulators 55 32 5 5 3 0 0 87 8 39
2018 Compliance, inspection and enforcement 54 34 4 8 0 0 0 88 8 25
2018 Communications or public affairs 45 40 9 6 1 0 0 84 7 101
2018 Access to information and privacy 41 30 20 0 10 0 0 70 10 10
2018 Security 29 56 7 7 0 0 0 85 7 13
2018 Science and technology 41 42 11 4 1 0 0 83 6 957
2018 Administration and operations 45 34 12 5 3 0 0 80 8 268
2018 Human resources 46 40 8 5 0 0 0 86 5 93
2018 Financial management 46 41 8 4 1 0 0 87 4 114
2018 Procurement 56 27 18 0 0 0 0 82 0 28
2018 Real property 52 41 0 7 0 0 0 93 7 39
2018 Information management 26 54 9 4 4 3 0 83 8 57
2018 Information technology 24 48 16 9 4 0 0 72 12 91
2018 Internal audit 21 59 7 7 0 0 7 85 8 13
2018 Data sciences 29 44 17 6 4 0 0 73 10 70
2018 Policy 43 41 7 7 2 0 0 84 9 373
2018 Project management 42 41 8 8 0 0 0 84 8 118
2018 Other services to the public 34 47 8 8 3 0 0 81 11 35
2018 None of the above 39 44 10 4 3 1 0 83 7 132
2017 Client contact centre 29 45 15 3 3 4 0 78 7 28
2017 Federal regulators 39 48 0 5 8 0 0 87 13 37
2017 Compliance, inspection and enforcement 36 31 0 27 6 0 0 67 33 19
2017 Communications or public affairs 37 41 10 8 3 1 0 79 11 98
2017 Access to information and privacy 66 17 17 0 0 0 0 83 0 12
2017 Security 30 60 0 10 0 0 0 90 10 10
2017 Science and technology 42 38 11 6 2 1 0 81 9 953
2017 Library services 40 50 0 10 0 0 0 90 10 10
2017 Administration and operations 46 33 10 5 5 0 0 79 11 290
2017 Human resources 45 40 5 9 1 0 1 85 10 100
2017 Financial management 37 45 9 4 5 0 0 82 9 99
2017 Procurement 48 46 0 0 6 0 0 94 6 22
2017 Real property 44 33 9 7 6 0 0 77 13 31
2017 Information management 41 36 13 7 3 1 0 78 10 73
2017 Information technology 31 34 19 11 4 1 0 66 15 137
2017 Internal audit 42 58 0 0 0 0 0 100 0 14
2017 Evaluation 50 24 0 17 9 0 0 74 26 12
2017 Data sciences 34 40 15 7 3 1 0 75 10 71
2017 Policy 43 40 7 6 4 1 0 83 10 321
2017 Project management 33 47 11 6 3 0 0 80 10 109
2017 Other services to the public 47 29 21 0 3 0 0 76 3 40
2017 None of the above 44 40 7 7 2 1 0 84 9 157
2014 Client contact centre 33 45 7 12 2 0 0 78 15 41
2014 Federal regulators 51 30 12 7 0 0 0 81 7 57
2014 Compliance, inspection and enforcement 42 34 4 17 4 0 0 76 20 24
2014 Communications or public affairs 35 46 9 6 2 1 1 83 8 131
2014 Security 55 26 13 0 6 0 0 81 6 15
2014 Science and technology 37 40 12 8 3 1 0 78 10 1175
2014 Library services 41 29 24 5 0 0 0 70 5 17
2014 Administration and operations 36 42 12 5 4 1 0 79 9 367
2014 Human resources 53 38 8 1 0 0 0 91 1 90
2014 Financial management 35 40 14 5 4 2 0 76 10 120
2014 Procurement 42 34 21 0 0 3 0 79 0 29
2014 Real property 26 63 5 3 0 0 3 92 3 36
2014 Materiel management 43 30 0 19 8 0 0 73 27 11
2014 Information management 36 41 12 8 3 0 0 78 11 115
2014 Information technology 30 42 14 7 5 1 0 73 12 146
2014 Internal audit 50 50 0 0 0 0 0 100 0 18
2014 Evaluation 33 40 26 0 0 0 0 74 0 15
2014 Other services to the public 37 40 8 4 8 2 0 79 12 84
2014 None of the above 41 37 10 7 3 1 0 80 10 411

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 3 45 25 15 9 3 0 50 25 25
2018 Federal regulators 18 33 28 15 5 0 0 51 20 39
2018 Compliance, inspection and enforcement 23 32 25 3 17 0 0 55 20 25
2018 Communications or public affairs 21 49 12 13 4 0 0 70 17 100
2018 Access to information and privacy 29 40 31 0 0 0 0 69 0 10
2018 Security 30 33 22 15 0 0 0 63 15 13
2018 Science and technology 20 41 20 13 5 1 0 62 18 961
2018 Administration and operations 27 43 19 7 2 2 0 71 9 270
2018 Human resources 18 48 16 12 5 1 0 67 17 93
2018 Financial management 22 42 26 8 2 1 0 64 10 114
2018 Procurement 35 29 30 6 0 0 0 64 6 29
2018 Real property 18 62 9 9 2 0 0 80 11 40
2018 Information management 12 48 16 13 7 2 2 62 21 56
2018 Information technology 8 43 27 16 6 0 0 52 22 91
2018 Internal audit 36 50 0 7 7 0 0 85 15 13
2018 Data sciences 6 41 21 16 11 4 0 50 28 69
2018 Policy 16 50 15 14 5 0 0 66 19 369
2018 Project management 19 46 17 15 2 0 1 65 17 119
2018 Other services to the public 21 28 35 15 0 0 0 49 15 35
2018 None of the above 25 37 18 12 4 2 1 65 16 130
2017 Client contact centre 15 60 15 7 3 0 0 75 10 28
2017 Federal regulators 17 42 25 8 5 3 0 61 14 37
2017 Compliance, inspection and enforcement 20 43 21 5 11 0 0 63 16 19
2017 Communications or public affairs 13 56 12 14 4 0 0 69 18 98
2017 Access to information and privacy 49 25 17 8 0 0 0 75 8 12
2017 Security 10 50 40 0 0 0 0 60 0 10
2017 Science and technology 19 39 20 16 4 2 0 59 20 949
2017 Library services 20 30 0 30 0 10 10 63 37 10
2017 Administration and operations 29 39 21 5 3 2 0 70 8 291
2017 Human resources 23 40 21 10 5 2 0 64 15 99
2017 Financial management 23 42 25 5 3 2 0 67 8 98
2017 Procurement 31 40 14 14 0 0 0 71 14 22
2017 Real property 23 45 19 9 3 0 0 68 13 31
2017 Information management 28 34 18 8 10 3 0 64 18 74
2017 Information technology 12 48 20 9 9 1 0 61 18 135
2017 Internal audit 29 50 21 0 0 0 0 79 0 14
2017 Evaluation 9 59 0 9 9 15 0 80 20 12
2017 Data sciences 22 33 25 12 5 2 0 56 18 71
2017 Policy 21 49 15 9 5 1 0 70 14 323
2017 Project management 25 35 21 11 4 4 0 63 16 109
2017 Other services to the public 22 52 24 2 0 0 0 74 2 40
2017 None of the above 22 42 18 9 6 3 0 66 15 157
2014 Client contact centre 15 57 15 7 2 3 0 74 10 41
2014 Federal regulators 20 50 21 7 2 0 0 71 9 57
2014 Compliance, inspection and enforcement 18 41 26 4 11 0 0 59 15 24
2014 Communications or public affairs 24 46 15 11 3 1 0 71 14 132
2014 Security 13 39 35 7 6 0 0 52 13 15
2014 Science and technology 18 42 21 11 6 2 0 61 17 1174
2014 Library services 28 34 23 6 8 0 0 62 14 17
2014 Administration and operations 29 41 16 8 4 2 0 71 12 367
2014 Human resources 30 38 21 4 7 0 0 68 11 90
2014 Financial management 21 49 17 4 6 3 0 72 11 121
2014 Procurement 26 37 23 10 3 0 0 63 13 29
2014 Real property 20 44 21 8 3 4 0 67 11 36
2014 Materiel management 26 27 10 10 26 0 0 53 36 11
2014 Information management 23 44 19 7 4 2 1 69 11 115
2014 Information technology 16 35 27 15 5 2 0 52 21 146
2014 Internal audit 28 60 0 12 0 0 0 88 12 18
2014 Evaluation 40 41 13 7 0 0 0 81 7 15
2014 Other services to the public 26 41 21 7 3 1 0 68 10 84
2014 None of the above 21 43 16 13 5 2 0 65 18 412

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 32 35 15 10 0 0 25 40 25
2018 Federal regulators 0 19 40 34 7 0 0 41 19 38
2018 Compliance, inspection and enforcement 11 9 37 19 17 0 8 39 22 25
2018 Communications or public affairs 13 27 31 20 7 0 1 27 41 101
2018 Access to information and privacy 0 0 20 41 29 10 0 78 0 10
2018 Security 7 7 62 23 0 0 0 23 15 13
2018 Science and technology 6 20 40 24 8 1 2 32 27 957
2018 Administration and operations 9 22 34 24 10 0 1 34 31 269
2018 Human resources 5 27 39 21 7 0 0 28 32 93
2018 Financial management 9 23 36 20 10 1 1 31 33 111
2018 Procurement 22 21 27 19 7 0 4 27 45 29
2018 Real property 10 26 43 20 2 0 0 22 35 40
2018 Information management 9 24 41 15 8 2 2 24 34 57
2018 Information technology 14 26 38 18 4 1 0 21 40 89
2018 Internal audit 15 14 28 36 0 0 7 39 31 13
2018 Data sciences 3 36 35 18 5 0 3 24 39 70
2018 Policy 14 23 37 20 4 0 1 24 38 370
2018 Project management 3 29 36 26 4 0 3 31 33 119
2018 Other services to the public 0 26 45 22 7 0 0 29 26 35
2018 None of the above 10 26 33 21 8 0 3 30 36 130
2017 Client contact centre 3 37 31 14 7 0 7 24 43 28
2017 Federal regulators 3 17 45 27 9 0 0 35 20 37
2017 Compliance, inspection and enforcement 5 33 31 20 10 0 0 30 39 19
2017 Communications or public affairs 11 21 44 20 4 0 0 24 32 98
2017 Access to information and privacy 0 0 63 9 9 0 18 22 0 11
2017 Security 20 51 20 0 10 0 0 10 70 10
2017 Science and technology 7 21 36 22 9 1 4 33 30 947
2017 Library services 0 20 50 30 0 0 0 30 20 10
2017 Administration and operations 10 22 35 17 12 1 3 30 33 289
2017 Human resources 8 31 35 16 4 1 5 22 41 98
2017 Financial management 7 23 33 26 7 0 4 34 32 98
2017 Procurement 13 40 19 21 4 0 4 26 55 22
2017 Real property 8 30 30 19 13 0 0 32 38 31
2017 Information management 4 27 43 15 5 4 1 22 33 73
2017 Information technology 19 21 38 14 8 0 1 21 40 136
2017 Internal audit 0 22 34 29 0 0 15 34 26 14
2017 Evaluation 26 0 66 0 9 0 0 9 26 12
2017 Data sciences 12 17 30 31 9 0 2 40 29 71
2017 Policy 9 26 38 18 8 0 1 26 35 322
2017 Project management 9 31 34 16 8 0 3 24 41 108
2017 Other services to the public 12 28 28 15 9 0 8 26 44 40
2017 None of the above 9 23 38 18 6 1 6 25 34 156
2014 Client contact centre 7 28 46 17 2 0 0 19 35 41
2014 Federal regulators 10 22 44 17 4 2 0 22 33 57
2014 Compliance, inspection and enforcement 10 7 46 33 4 0 0 36 17 24
2014 Communications or public affairs 8 27 45 13 4 1 1 18 36 132
2014 Security 15 33 33 0 13 0 6 14 51 15
2014 Science and technology 10 26 38 17 5 1 2 24 37 1170
2014 Library services 6 42 16 24 12 0 0 36 48 17
2014 Administration and operations 8 24 43 17 6 0 2 23 33 366
2014 Human resources 12 33 34 14 5 1 1 19 46 88
2014 Financial management 14 26 40 13 6 1 0 19 41 121
2014 Procurement 20 6 43 20 4 3 5 25 28 29
2014 Real property 14 14 53 16 3 0 0 19 28 36
2014 Materiel management 17 27 28 29 0 0 0 29 44 11
2014 Information management 8 27 34 18 7 3 3 26 38 115
2014 Information technology 14 34 39 9 3 1 0 12 49 146
2014 Internal audit 11 16 17 39 16 0 0 55 28 18
2014 Evaluation 0 7 27 53 7 0 7 64 7 15
2014 Other services to the public 10 26 44 9 7 3 2 17 38 84
2014 None of the above 8 24 37 18 9 1 3 28 33 411

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 33 21 25 6 7 0 34 44 25
2018 Federal regulators 0 19 30 38 13 0 0 51 19 37
2018 Compliance, inspection and enforcement 11 9 25 23 29 0 4 54 21 25
2018 Communications or public affairs 12 12 30 24 19 2 2 44 25 101
2018 Access to information and privacy 10 21 39 10 19 0 0 29 31 10
2018 Security 7 7 33 30 7 15 0 44 17 13
2018 Science and technology 6 17 27 31 14 2 2 47 24 954
2018 Administration and operations 7 18 22 30 16 3 5 49 27 269
2018 Human resources 6 18 34 26 13 1 1 40 25 92
2018 Financial management 3 13 27 38 12 4 3 54 18 111
2018 Procurement 0 18 17 29 29 3 4 62 19 29
2018 Real property 5 25 27 20 23 0 0 43 30 40
2018 Information management 7 31 28 20 10 2 3 31 40 57
2018 Information technology 10 26 35 14 10 4 1 25 38 88
2018 Internal audit 0 0 37 40 16 0 7 60 0 13
2018 Data sciences 12 27 25 29 3 1 3 33 41 69
2018 Policy 10 17 25 32 14 1 1 47 28 366
2018 Project management 6 18 31 30 10 2 4 43 25 118
2018 Other services to the public 0 16 37 24 21 0 3 45 17 35
2018 None of the above 8 15 29 24 19 2 2 46 24 130
2017 Client contact centre 4 33 21 23 8 3 8 34 42 27
2017 Federal regulators 8 8 26 46 11 0 0 57 16 37
2017 Compliance, inspection and enforcement 6 11 42 21 20 0 0 41 17 19
2017 Communications or public affairs 13 22 31 20 9 3 1 31 37 96
2017 Access to information and privacy 0 8 33 34 8 0 17 51 10 12
2017 Security 10 10 60 10 10 0 0 20 20 10
2017 Science and technology 7 18 26 24 17 3 5 45 27 948
2017 Library services 0 20 30 40 0 10 0 45 22 10
2017 Administration and operations 7 15 25 28 15 4 6 48 24 287
2017 Human resources 5 13 29 30 12 3 7 47 20 97
2017 Financial management 5 9 33 30 15 2 5 49 15 98
2017 Procurement 8 6 25 32 10 4 14 52 18 22
2017 Real property 6 16 24 24 24 0 6 52 23 31
2017 Information management 7 26 25 18 14 1 8 35 37 73
2017 Information technology 16 20 27 17 13 3 4 32 39 136
2017 Internal audit 0 15 21 35 22 0 7 62 16 14
2017 Evaluation 17 15 33 17 0 9 9 21 39 12
2017 Data sciences 10 17 25 28 13 5 3 44 29 71
2017 Policy 6 20 30 27 15 2 1 43 26 323
2017 Project management 9 19 27 28 10 2 6 40 30 107
2017 Other services to the public 10 8 33 16 27 0 7 46 19 40
2017 None of the above 7 16 29 23 15 2 8 43 25 156
2014 Client contact centre 2 29 26 18 17 8 0 38 34 41
2014 Federal regulators 9 13 36 31 6 3 2 39 24 57
2014 Compliance, inspection and enforcement 14 12 51 15 8 0 0 23 26 24
2014 Communications or public affairs 5 21 38 28 7 1 1 35 26 130
2014 Security 34 13 21 0 19 0 14 22 54 15
2014 Science and technology 10 22 32 20 10 3 2 32 34 1170
2014 Library services 6 31 28 24 11 0 0 35 37 17
2014 Administration and operations 6 17 32 24 12 4 6 40 25 366
2014 Human resources 10 17 37 19 13 1 2 33 28 88
2014 Financial management 20 19 24 23 11 1 2 35 40 119
2014 Procurement 10 16 44 16 9 0 5 26 28 29
2014 Real property 16 14 40 13 10 3 4 25 33 36
2014 Materiel management 26 17 39 8 10 0 0 18 43 11
2014 Information management 9 20 33 19 12 1 7 33 32 115
2014 Information technology 14 23 35 18 8 3 1 26 38 146
2014 Internal audit 0 5 11 33 28 16 6 78 7 18
2014 Evaluation 0 0 34 47 13 0 7 64 0 15
2014 Other services to the public 9 15 29 30 9 5 3 43 26 84
2014 None of the above 8 14 31 29 12 3 4 44 23 408

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 39 3 3 10 8 0 15 81 25
2018 Federal regulators 6 18 59 11 5 0 3 16 24 39
2018 Compliance, inspection and enforcement 8 25 44 11 9 0 4 20 34 25
2018 Communications or public affairs 20 24 29 16 9 0 1 26 45 100
2018 Access to information and privacy 10 40 21 10 19 0 0 29 50 10
2018 Security 22 29 25 23 0 0 0 23 51 13
2018 Science and technology 23 28 26 13 6 2 2 19 53 955
2018 Administration and operations 16 25 25 20 10 1 3 31 43 269
2018 Human resources 11 30 43 8 6 2 0 14 42 93
2018 Financial management 12 16 47 14 10 0 2 24 28 111
2018 Procurement 20 24 29 14 14 0 0 28 44 29
2018 Real property 13 30 34 23 0 0 0 23 43 40
2018 Information management 16 12 36 21 8 3 4 30 30 55
2018 Information technology 16 24 30 13 9 8 0 23 44 89
2018 Internal audit 21 22 36 7 0 7 7 8 50 13
2018 Data sciences 15 25 33 16 5 3 3 22 43 70
2018 Policy 19 25 34 18 4 0 1 21 45 368
2018 Project management 22 28 37 9 1 0 4 10 52 118
2018 Other services to the public 11 33 22 18 14 0 3 32 45 35
2018 None of the above 17 29 24 19 8 0 4 28 48 130
2017 Client contact centre 7 36 24 15 10 4 4 27 47 28
2017 Federal regulators 8 22 45 16 3 0 5 21 32 37
2017 Compliance, inspection and enforcement 11 21 32 26 10 0 0 36 32 19
2017 Communications or public affairs 20 32 31 12 4 1 0 16 53 98
2017 Access to information and privacy 18 36 28 0 9 0 9 10 59 11
2017 Security 31 20 40 10 0 0 0 10 50 10
2017 Science and technology 23 27 25 10 8 2 5 19 54 950
2017 Library services 0 10 20 30 20 0 20 62 12 10
2017 Administration and operations 21 24 29 13 10 1 3 24 46 288
2017 Human resources 17 21 37 13 3 3 5 18 42 97
2017 Financial management 10 27 34 17 10 1 1 27 38 98
2017 Procurement 8 35 44 4 0 0 8 5 48 22
2017 Real property 9 19 33 18 21 0 0 39 28 31
2017 Information management 22 28 17 14 11 3 6 27 54 73
2017 Information technology 18 26 22 18 6 3 8 26 49 137
2017 Internal audit 7 15 28 28 7 0 15 42 26 14
2017 Evaluation 34 9 33 7 0 9 9 9 52 12
2017 Data sciences 13 28 43 7 5 4 1 12 43 71
2017 Policy 23 27 32 13 5 1 1 18 50 323
2017 Project management 21 32 25 14 2 2 4 17 57 108
2017 Other services to the public 17 19 31 11 9 5 7 23 42 40
2017 None of the above 17 23 30 10 10 2 8 22 44 156
2014 Client contact centre 34 30 19 14 0 0 3 15 66 41
2014 Federal regulators 25 37 18 10 7 2 0 18 64 57
2014 Compliance, inspection and enforcement 21 36 28 15 0 0 0 15 57 24
2014 Communications or public affairs 38 34 22 4 1 0 1 5 72 132
2014 Security 32 8 46 7 0 0 6 8 43 15
2014 Science and technology 36 29 22 8 3 1 2 12 66 1172
2014 Library services 6 17 31 35 11 0 0 45 23 17
2014 Administration and operations 27 31 25 10 3 1 3 14 60 366
2014 Human resources 19 30 30 14 5 0 2 20 50 87
2014 Financial management 23 30 31 10 4 1 1 15 54 121
2014 Procurement 28 25 22 14 6 0 5 22 56 29
2014 Real property 20 44 28 5 0 3 0 5 66 36
2014 Materiel management 36 7 47 0 0 0 10 0 48 11
2014 Information management 17 20 30 14 8 4 7 24 42 115
2014 Information technology 18 27 34 10 5 3 2 17 47 146
2014 Internal audit 5 27 16 23 17 6 6 45 37 18
2014 Evaluation 7 21 27 27 6 0 13 38 31 15
2014 Other services to the public 35 27 19 9 0 6 4 11 68 83
2014 None of the above 26 30 26 7 6 1 3 14 58 409

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 4 30 18 34 14 0 0 48 34 24
2018 Federal regulators 6 28 32 24 10 0 0 34 33 37
2018 Compliance, inspection and enforcement 0 9 29 33 26 0 4 61 9 25
2018 Communications or public affairs 13 28 33 17 8 0 1 26 41 101
2018 Access to information and privacy 10 20 39 0 31 0 0 31 30 10
2018 Security 0 15 40 29 16 0 0 45 15 13
2018 Science and technology 5 15 31 33 13 0 2 47 21 956
2018 Administration and operations 9 23 30 23 12 1 1 36 33 269
2018 Human resources 15 17 29 26 9 1 1 36 34 92
2018 Financial management 8 18 35 21 14 1 2 36 27 111
2018 Procurement 13 31 22 16 14 0 4 32 45 29
2018 Real property 7 9 42 27 16 0 0 42 16 40
2018 Information management 6 12 30 31 17 2 3 50 19 57
2018 Information technology 8 8 31 39 11 1 1 51 17 87
2018 Internal audit 7 7 50 30 0 0 7 32 15 13
2018 Data sciences 7 18 23 32 9 4 6 46 28 70
2018 Policy 23 24 33 14 5 0 1 19 48 369
2018 Project management 11 19 37 22 9 0 2 31 31 119
2018 Other services to the public 0 19 37 23 22 0 0 45 19 35
2018 None of the above 12 16 33 27 10 0 3 38 28 130
2017 Client contact centre 3 12 40 30 12 0 4 43 16 27
2017 Federal regulators 11 13 38 25 14 0 0 39 24 37
2017 Compliance, inspection and enforcement 11 10 26 37 15 0 0 52 22 19
2017 Communications or public affairs 8 27 36 20 7 1 0 28 36 97
2017 Access to information and privacy 18 17 37 0 9 0 18 11 43 11
2017 Security 0 20 50 30 0 0 0 30 20 10
2017 Science and technology 4 13 32 30 17 0 4 49 18 943
2017 Library services 0 10 10 30 40 0 10 78 11 10
2017 Administration and operations 10 19 32 22 12 1 5 36 31 285
2017 Human resources 12 15 31 28 10 2 2 39 29 98
2017 Financial management 7 18 41 21 11 0 2 33 25 99
2017 Procurement 23 25 17 18 12 0 4 32 50 22
2017 Real property 0 16 45 9 30 0 0 39 16 31
2017 Information management 4 7 25 39 21 1 3 63 11 73
2017 Information technology 9 14 25 34 14 0 5 50 24 137
2017 Internal audit 15 7 43 36 0 0 0 36 22 14
2017 Evaluation 28 0 55 7 9 0 0 17 28 11
2017 Data sciences 5 13 29 37 13 2 0 51 19 71
2017 Policy 21 27 32 13 5 1 0 19 49 321
2017 Project management 16 22 27 23 11 0 2 35 38 108
2017 Other services to the public 7 17 30 20 20 0 5 42 26 38
2017 None of the above 13 15 26 26 12 1 6 41 31 155
2014 Client contact centre 4 19 42 23 6 3 3 31 25 41
2014 Federal regulators 5 28 37 24 4 2 0 28 34 57
2014 Compliance, inspection and enforcement 5 4 35 40 17 0 0 57 8 23
2014 Communications or public affairs 15 19 41 21 4 0 0 25 34 132
2014 Security 13 6 33 26 22 0 0 48 19 15
2014 Science and technology 6 16 35 28 11 1 3 40 23 1168
2014 Library services 0 6 36 41 17 0 0 58 6 17
2014 Administration and operations 12 22 37 19 6 1 3 27 35 365
2014 Human resources 14 22 29 28 4 1 1 33 37 88
2014 Financial management 10 15 46 19 8 0 1 28 25 121
2014 Procurement 11 24 31 18 11 0 5 30 37 27
2014 Real property 5 26 27 30 8 0 4 40 32 35
2014 Materiel management 0 9 44 26 10 0 10 41 10 11
2014 Information management 2 16 36 27 15 0 4 44 19 115
2014 Information technology 8 15 40 28 7 1 1 35 24 146
2014 Internal audit 6 5 38 28 22 0 0 50 11 18
2014 Evaluation 0 20 21 47 6 0 7 56 21 15
2014 Other services to the public 7 19 32 29 6 1 5 38 28 82
2014 None of the above 15 24 34 16 9 1 2 25 40 409

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 33 24 29 4 3 0 34 41 25
2018 Federal regulators 18 32 29 13 7 0 0 21 50 38
2018 Compliance, inspection and enforcement 15 33 12 19 13 0 8 34 53 25
2018 Communications or public affairs 18 26 24 13 13 5 2 27 47 101
2018 Access to information and privacy 20 51 10 10 10 0 0 19 71 10
2018 Security 7 48 22 0 23 0 0 23 55 13
2018 Science and technology 18 26 27 16 9 1 3 27 45 957
2018 Administration and operations 13 19 28 22 12 2 4 36 34 270
2018 Human resources 13 34 21 17 15 0 1 32 47 90
2018 Financial management 15 22 32 18 11 0 2 30 37 111
2018 Procurement 16 26 28 10 20 0 0 31 42 29
2018 Real property 32 32 16 11 9 0 0 20 64 40
2018 Information management 13 23 34 20 5 2 3 26 38 57
2018 Information technology 25 18 33 13 7 1 3 21 45 90
2018 Internal audit 7 37 14 13 16 7 7 33 50 13
2018 Data sciences 13 27 32 13 4 2 9 19 45 70
2018 Policy 18 26 29 17 8 1 2 25 45 369
2018 Project management 18 22 31 15 9 2 3 26 41 119
2018 Other services to the public 16 22 21 23 19 0 0 41 38 35
2018 None of the above 20 22 26 20 8 0 4 29 44 129
2017 Client contact centre 14 42 8 22 7 4 4 31 61 28
2017 Federal regulators 13 29 25 25 8 0 0 33 42 37
2017 Compliance, inspection and enforcement 37 31 22 0 10 0 0 10 68 19
2017 Communications or public affairs 28 20 29 14 8 1 0 22 49 98
2017 Access to information and privacy 27 26 18 9 9 0 9 20 59 11
2017 Security 20 40 31 10 0 0 0 10 60 10
2017 Science and technology 18 23 28 16 12 1 3 29 43 949
2017 Library services 10 50 10 10 10 0 10 22 67 10
2017 Administration and operations 15 20 30 17 11 1 6 31 37 288
2017 Human resources 22 18 32 16 9 2 2 25 42 97
2017 Financial management 17 21 30 18 11 0 2 30 39 99
2017 Procurement 35 21 13 20 6 0 4 28 59 22
2017 Real property 27 25 26 9 14 0 0 23 52 31
2017 Information management 15 19 35 15 10 3 3 27 37 73
2017 Information technology 24 27 26 11 8 1 4 20 53 137
2017 Internal audit 7 22 49 15 0 0 7 16 31 14
2017 Evaluation 17 26 23 17 17 0 0 34 43 12
2017 Data sciences 19 20 19 23 16 1 2 40 40 71
2017 Policy 16 22 29 19 10 2 2 30 39 322
2017 Project management 21 20 29 20 9 0 1 29 41 108
2017 Other services to the public 24 19 25 12 13 2 5 26 46 40
2017 None of the above 17 22 23 18 8 4 7 29 44 157
2014 Client contact centre 40 25 21 10 0 0 5 10 68 41
2014 Federal regulators 7 27 43 11 8 2 2 19 36 57
2014 Compliance, inspection and enforcement 20 21 20 30 8 0 0 38 41 24
2014 Communications or public affairs 20 27 27 20 5 0 1 25 48 131
2014 Security 39 21 14 14 12 0 0 26 60 15
2014 Science and technology 23 28 27 12 6 1 3 19 53 1172
2014 Library services 29 30 11 19 12 0 0 30 59 17
2014 Administration and operations 19 25 33 11 7 2 3 20 46 365
2014 Human resources 33 27 25 7 4 0 4 11 62 90
2014 Financial management 17 27 33 14 5 1 3 20 46 121
2014 Procurement 23 23 32 17 0 0 5 18 48 29
2014 Real property 28 26 30 14 3 0 0 17 53 36
2014 Materiel management 32 19 9 10 29 0 0 39 52 11
2014 Information management 16 28 31 11 9 0 4 21 46 114
2014 Information technology 28 27 29 12 3 1 1 15 56 146
2014 Internal audit 6 22 38 23 5 0 6 30 30 18
2014 Evaluation 7 0 40 34 13 0 7 50 7 15
2014 Other services to the public 19 21 29 10 3 7 10 16 48 84
2014 None of the above 25 24 24 15 7 2 2 24 51 410

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 19 19 35 0 10 0 39 40 25
2018 Federal regulators 11 16 37 18 16 3 0 35 27 38
2018 Compliance, inspection and enforcement 4 0 28 24 31 0 12 63 5 25
2018 Communications or public affairs 19 15 28 15 15 3 4 32 37 101
2018 Access to information and privacy 41 20 20 10 10 0 0 19 61 10
2018 Security 7 29 7 22 35 0 0 56 37 13
2018 Science and technology 6 12 28 30 18 4 4 51 19 949
2018 Administration and operations 11 20 28 21 15 2 4 38 32 270
2018 Human resources 8 13 28 29 18 3 1 49 22 93
2018 Financial management 6 13 31 27 16 1 5 46 21 112
2018 Procurement 10 9 27 21 30 0 4 52 20 29
2018 Real property 10 16 42 14 18 0 0 32 26 40
2018 Information management 11 11 36 19 13 3 7 36 24 57
2018 Information technology 7 28 34 11 11 5 3 24 38 89
2018 Internal audit 7 15 29 21 16 7 7 42 25 13
2018 Data sciences 8 17 20 32 10 1 11 48 29 70
2018 Policy 16 23 25 21 11 2 2 33 40 367
2018 Project management 12 19 33 22 10 2 4 33 32 117
2018 Other services to the public 8 15 32 17 27 0 0 45 23 35
2018 None of the above 10 15 22 22 19 4 8 47 28 129
2017 Client contact centre 11 25 28 26 4 3 4 32 38 28
2017 Federal regulators 5 13 35 30 17 0 0 46 18 37
2017 Compliance, inspection and enforcement 10 15 16 21 32 0 5 57 27 19
2017 Communications or public affairs 31 18 29 11 7 2 2 19 51 98
2017 Access to information and privacy 37 26 19 0 9 0 9 10 69 11
2017 Security 0 30 20 40 11 0 0 50 30 10
2017 Science and technology 6 12 23 28 20 4 8 54 20 948
2017 Library services 0 0 40 50 10 0 0 60 0 10
2017 Administration and operations 11 19 27 20 14 3 6 37 33 288
2017 Human resources 10 19 22 23 10 6 10 39 34 98
2017 Financial management 7 15 26 37 6 2 7 47 24 99
2017 Procurement 20 8 29 23 4 4 10 32 34 22
2017 Real property 9 9 19 19 38 3 3 60 20 31
2017 Information management 9 16 16 33 17 4 4 54 28 74
2017 Information technology 7 20 21 25 18 4 6 47 29 136
2017 Internal audit 0 43 22 36 0 0 0 36 43 14
2017 Evaluation 26 9 42 15 0 0 9 17 38 12
2017 Data sciences 11 10 15 35 21 4 4 61 23 71
2017 Policy 13 20 32 20 11 3 1 32 35 322
2017 Project management 10 29 27 20 11 2 2 32 40 109
2017 Other services to the public 8 18 29 12 23 2 8 39 28 39
2017 None of the above 14 16 18 20 19 5 10 45 34 157
2014 Client contact centre 11 22 16 34 11 4 2 48 35 41
2014 Federal regulators 5 14 30 32 11 4 5 46 20 57
2014 Compliance, inspection and enforcement 4 17 18 47 16 0 0 62 20 24
2014 Communications or public affairs 6 15 28 37 8 3 4 48 22 132
2014 Security 27 20 6 14 20 6 6 38 54 15
2014 Science and technology 6 13 25 30 16 3 7 51 21 1171
2014 Library services 0 6 34 42 17 0 0 60 6 17
2014 Administration and operations 10 15 27 26 14 1 7 44 27 367
2014 Human resources 8 19 33 19 11 2 8 33 30 89
2014 Financial management 10 19 25 26 11 1 8 41 32 121
2014 Procurement 13 12 26 32 9 0 8 45 27 29
2014 Real property 14 11 34 25 13 0 4 40 25 36
2014 Materiel management 9 9 9 55 18 0 0 73 18 11
2014 Information management 3 14 22 30 19 1 10 56 19 114
2014 Information technology 9 17 23 28 15 4 4 47 28 145
2014 Internal audit 6 34 33 11 11 0 6 23 42 18
2014 Evaluation 7 7 34 27 19 0 6 49 14 15
2014 Other services to the public 7 12 23 35 12 4 6 52 22 84
2014 None of the above 7 18 28 25 13 2 6 41 28 409

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 31 33 20 0 0 0 20 47 25
2018 Federal regulators 9 26 41 19 5 0 0 24 35 38
2018 Compliance, inspection and enforcement 8 12 41 12 18 0 8 33 22 25
2018 Communications or public affairs 12 25 34 11 14 3 1 26 39 101
2018 Access to information and privacy 30 0 20 20 19 11 0 44 34 10
2018 Security 15 14 33 0 31 7 0 33 31 13
2018 Science and technology 22 28 28 11 6 2 3 18 53 960
2018 Administration and operations 14 26 31 15 10 2 3 26 41 269
2018 Human resources 13 23 38 15 8 2 0 24 37 91
2018 Financial management 10 18 37 22 8 1 5 31 30 111
2018 Procurement 20 24 32 3 6 11 4 11 51 29
2018 Real property 18 19 45 14 5 0 0 18 37 40
2018 Information management 16 24 31 12 9 3 5 23 43 57
2018 Information technology 18 20 35 14 7 6 1 22 41 88
2018 Internal audit 29 0 28 37 0 0 7 39 31 13
2018 Data sciences 17 20 36 14 4 4 6 19 41 70
2018 Policy 18 29 31 15 6 1 1 21 48 371
2018 Project management 15 27 42 9 3 0 3 13 44 119
2018 Other services to the public 13 27 31 19 10 0 0 29 40 35
2018 None of the above 21 20 28 16 7 3 5 26 44 130
2017 Client contact centre 19 22 22 18 15 4 0 34 43 27
2017 Federal regulators 22 13 40 14 11 0 0 25 35 37
2017 Compliance, inspection and enforcement 5 49 21 10 10 0 5 21 57 19
2017 Communications or public affairs 15 28 35 14 3 4 1 18 45 98
2017 Access to information and privacy 18 35 18 9 9 0 9 20 59 11
2017 Security 10 31 50 10 0 0 0 10 40 10
2017 Science and technology 22 26 26 11 7 3 5 20 52 948
2017 Library services 0 20 10 50 10 0 10 67 22 10
2017 Administration and operations 16 23 33 12 11 2 3 24 42 286
2017 Human resources 11 19 45 11 5 5 4 18 33 96
2017 Financial management 7 25 40 17 6 1 3 25 34 99
2017 Procurement 23 40 13 20 0 0 4 21 65 22
2017 Real property 3 25 32 18 21 0 0 39 28 31
2017 Information management 11 29 35 9 11 3 3 20 42 73
2017 Information technology 14 24 31 13 7 6 6 23 42 137
2017 Internal audit 0 6 51 35 7 0 0 43 6 14
2017 Evaluation 26 17 24 7 9 0 17 19 52 12
2017 Data sciences 17 25 29 20 4 4 1 25 44 71
2017 Policy 18 27 32 13 6 3 2 19 47 321
2017 Project management 20 26 28 14 6 2 3 21 49 108
2017 Other services to the public 17 17 33 11 14 0 8 28 37 40
2017 None of the above 18 21 27 17 7 3 7 27 43 156
2014 Client contact centre 12 31 32 13 9 2 0 23 45 41
2014 Federal regulators 14 33 35 9 6 4 0 15 49 57
2014 Compliance, inspection and enforcement 25 31 20 19 5 0 0 23 56 24
2014 Communications or public affairs 26 21 31 15 5 0 2 20 48 132
2014 Security 19 13 26 26 7 8 0 37 35 15
2014 Science and technology 32 30 22 8 4 2 3 13 65 1174
2014 Library services 6 25 31 21 18 0 0 39 30 16
2014 Administration and operations 20 32 30 11 4 2 2 16 53 367
2014 Human resources 20 20 40 10 8 1 1 18 41 88
2014 Financial management 20 22 36 14 4 1 3 19 44 121
2014 Procurement 16 30 32 10 3 0 8 15 50 29
2014 Real property 21 31 38 10 0 0 0 10 52 36
2014 Materiel management 9 36 35 19 0 0 0 19 45 11
2014 Information management 9 22 36 18 9 2 5 28 34 115
2014 Information technology 16 19 43 12 8 1 1 21 36 146
2014 Internal audit 0 22 55 6 11 0 6 18 24 18
2014 Evaluation 20 0 34 27 6 0 13 38 23 15
2014 Other services to the public 33 19 22 8 8 1 9 18 58 84
2014 None of the above 22 27 26 12 7 3 2 20 52 410

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 47 12 18 0 0 0 70 18 25
2018 Federal regulators 47 21 10 12 10 0 0 68 22 39
2018 Compliance, inspection and enforcement 70 3 16 4 8 0 0 72 12 25
2018 Communications or public affairs 45 25 11 8 6 2 3 74 15 99
2018 Access to information and privacy 29 20 20 10 21 0 0 49 31 10
2018 Security 45 33 0 15 0 7 0 84 16 13
2018 Science and technology 40 32 10 10 6 1 1 73 16 957
2018 Administration and operations 39 28 12 12 8 1 1 68 20 270
2018 Human resources 43 30 8 7 9 3 0 76 16 93
2018 Financial management 51 34 9 4 2 0 0 85 6 114
2018 Procurement 63 23 3 3 4 4 0 90 7 29
2018 Real property 48 25 11 11 5 0 0 73 16 40
2018 Information management 29 41 11 5 13 0 2 71 18 55
2018 Information technology 41 34 10 7 2 4 1 79 10 91
2018 Internal audit 44 28 7 15 0 7 0 77 16 13
2018 Data sciences 36 37 11 10 4 1 0 74 15 69
2018 Policy 46 24 11 12 6 1 0 71 18 369
2018 Project management 42 26 8 15 8 0 1 68 23 118
2018 Other services to the public 44 27 7 11 11 0 0 71 22 35
2018 None of the above 46 24 10 11 8 1 1 71 19 132
2017 Client contact centre 32 42 15 3 7 0 0 74 11 28
2017 Federal regulators 44 22 18 8 8 0 0 66 16 37
2017 Compliance, inspection and enforcement 36 26 5 22 10 0 0 62 32 19
2017 Communications or public affairs 35 42 7 12 4 0 0 77 16 98
2017 Access to information and privacy 58 42 0 0 0 0 0 100 0 12
2017 Security 31 30 10 20 10 0 0 60 30 10
2017 Science and technology 41 31 9 11 6 1 0 74 17 953
2017 Library services 50 30 10 10 0 0 0 80 10 10
2017 Administration and operations 45 28 10 8 7 2 0 74 16 290
2017 Human resources 48 27 6 13 7 0 0 74 20 99
2017 Financial management 47 32 8 5 8 0 0 79 13 99
2017 Procurement 50 23 19 0 8 0 0 73 8 22
2017 Real property 63 17 3 4 10 3 0 82 14 30
2017 Information management 41 36 10 5 7 1 0 78 12 74
2017 Information technology 42 35 9 5 7 2 0 79 13 136
2017 Internal audit 27 44 22 0 7 0 0 71 7 14
2017 Evaluation 59 24 0 0 17 0 0 83 17 12
2017 Data sciences 56 27 10 4 1 0 1 84 6 70
2017 Policy 44 33 6 8 7 2 0 78 16 323
2017 Project management 38 30 18 11 3 1 1 69 13 109
2017 Other services to the public 45 17 17 9 10 3 0 63 20 40
2017 None of the above 43 29 10 7 8 1 1 74 16 158
2014 Client contact centre 47 24 12 6 9 2 0 73 15 41
2014 Federal regulators 36 38 17 3 3 2 0 76 7 57
2014 Compliance, inspection and enforcement 41 32 12 12 4 0 0 73 15 24
2014 Communications or public affairs 42 26 8 12 11 1 0 68 23 132
2014 Security 21 26 25 13 15 0 0 47 27 15
2014 Science and technology 39 34 8 10 7 1 0 75 17 1175
2014 Library services 52 36 0 6 6 0 0 87 13 17
2014 Administration and operations 44 28 9 7 11 1 0 73 18 367
2014 Human resources 48 23 8 10 10 1 1 72 20 90
2014 Financial management 40 35 10 6 7 2 1 76 13 121
2014 Procurement 47 29 10 3 10 0 0 76 13 29
2014 Real property 39 36 8 12 3 3 0 77 15 36
2014 Materiel management 16 38 10 19 17 0 0 53 36 11
2014 Information management 43 35 9 7 7 0 0 78 13 115
2014 Information technology 46 32 10 8 4 1 0 78 12 146
2014 Internal audit 44 34 6 5 5 6 0 83 11 18
2014 Evaluation 40 27 6 27 0 0 0 67 27 15
2014 Other services to the public 41 30 9 14 6 0 0 71 20 84
2014 None of the above 43 28 11 10 7 1 0 72 17 412

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 49 14 17 0 5 0 67 18 24
2018 Federal regulators 35 50 5 8 3 0 0 84 10 38
2018 Compliance, inspection and enforcement 72 20 0 0 8 0 0 92 8 25
2018 Communications or public affairs 47 31 8 10 1 0 3 81 11 99
2018 Access to information and privacy 39 31 10 20 0 0 0 70 20 10
2018 Security 56 30 7 0 7 0 0 85 7 13
2018 Science and technology 47 36 7 7 3 0 1 83 10 958
2018 Administration and operations 47 32 7 7 6 0 1 80 13 268
2018 Human resources 46 34 10 4 5 0 0 80 10 92
2018 Financial management 53 36 6 4 1 0 0 90 4 114
2018 Procurement 35 49 0 9 7 0 0 84 16 29
2018 Real property 62 29 5 5 0 0 0 90 5 40
2018 Information management 39 38 6 9 6 0 2 78 15 55
2018 Information technology 45 45 4 4 1 1 0 92 5 91
2018 Internal audit 64 21 15 0 0 0 0 85 0 13
2018 Data sciences 42 38 12 6 3 0 0 80 8 69
2018 Policy 62 26 5 5 2 0 0 88 7 372
2018 Project management 50 33 10 2 4 0 1 84 6 118
2018 Other services to the public 48 34 8 6 5 0 0 81 11 35
2018 None of the above 48 29 10 7 5 0 0 78 12 132
2017 Client contact centre 29 42 21 7 0 0 0 72 7 28
2017 Federal regulators 36 53 3 3 5 0 0 89 8 37
2017 Compliance, inspection and enforcement 42 32 6 15 5 0 0 74 21 19
2017 Communications or public affairs 41 40 6 10 3 0 0 81 13 98
2017 Access to information and privacy 25 41 25 8 0 0 0 66 8 12
2017 Security 40 40 0 10 10 0 0 80 20 10
2017 Science and technology 46 36 8 7 3 0 0 82 10 951
2017 Library services 60 40 0 0 0 0 0 100 0 10
2017 Administration and operations 51 31 7 7 4 1 0 82 11 290
2017 Human resources 49 31 5 9 6 1 0 81 14 99
2017 Financial management 46 37 7 5 4 0 0 84 9 99
2017 Procurement 50 36 4 4 6 0 0 86 10 22
2017 Real property 62 19 10 6 4 0 0 80 10 31
2017 Information management 39 40 7 11 3 0 0 79 14 74
2017 Information technology 49 40 5 5 1 0 0 89 6 136
2017 Internal audit 49 51 0 0 0 0 0 100 0 14
2017 Evaluation 42 26 15 0 17 0 0 67 17 12
2017 Data sciences 61 28 9 1 1 0 0 89 3 71
2017 Policy 56 29 7 4 4 0 0 86 7 322
2017 Project management 38 41 10 8 3 0 0 80 11 109
2017 Other services to the public 46 29 8 10 5 3 0 77 15 39
2017 None of the above 46 37 4 10 2 0 1 83 12 157
2014 Client contact centre 42 39 11 4 5 0 0 80 9 41
2014 Federal regulators 45 40 9 5 1 0 0 85 7 57
2014 Compliance, inspection and enforcement 41 39 9 8 4 0 0 80 12 24
2014 Communications or public affairs 43 35 9 10 3 0 0 78 13 132
2014 Security 33 35 13 13 6 0 0 68 19 15
2014 Science and technology 43 41 8 6 2 0 0 84 8 1175
2014 Library services 57 25 5 13 0 0 0 82 13 17
2014 Administration and operations 43 35 11 7 3 0 0 78 10 367
2014 Human resources 42 35 9 5 8 0 1 78 13 90
2014 Financial management 40 42 7 6 5 0 0 82 11 121
2014 Procurement 48 25 21 6 0 0 0 73 6 29
2014 Real property 53 37 5 5 0 0 0 89 5 36
2014 Materiel management 34 30 10 17 9 0 0 64 26 11
2014 Information management 44 43 7 2 3 0 0 87 6 115
2014 Information technology 47 36 12 2 2 1 0 84 4 146
2014 Internal audit 32 45 12 10 0 0 0 78 10 18
2014 Evaluation 33 40 13 7 7 0 0 73 13 15
2014 Other services to the public 49 39 6 2 4 0 0 88 6 84
2014 None of the above 43 36 10 5 4 1 1 80 10 411

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 53 27 3 5 0 0 64 8 25
2018 Federal regulators 46 34 15 3 3 0 0 80 5 38
2018 Compliance, inspection and enforcement 49 31 13 4 4 0 0 79 8 25
2018 Communications or public affairs 54 30 7 2 3 1 3 88 5 99
2018 Access to information and privacy 39 10 30 21 0 0 0 49 21 10
2018 Security 52 33 15 0 0 0 0 85 0 13
2018 Science and technology 43 40 8 5 2 1 0 84 8 959
2018 Administration and operations 40 35 16 4 4 2 0 76 8 270
2018 Human resources 48 39 5 2 3 2 0 89 5 92
2018 Financial management 46 43 7 4 0 0 0 89 4 114
2018 Procurement 41 38 10 0 0 8 4 89 0 29
2018 Real property 53 36 9 2 0 0 0 89 2 40
2018 Information management 31 42 12 6 6 2 2 76 12 55
2018 Information technology 35 44 13 5 0 3 0 82 5 91
2018 Internal audit 43 43 0 0 7 7 0 92 8 13
2018 Data sciences 32 51 10 7 0 0 0 83 7 69
2018 Policy 51 33 7 4 3 2 0 85 7 372
2018 Project management 39 40 11 7 1 1 1 81 8 117
2018 Other services to the public 32 52 13 3 0 0 0 84 3 35
2018 None of the above 42 37 10 8 3 0 1 79 11 132

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 49 23 6 0 3 0 70 7 25
2018 Federal regulators 37 29 23 5 0 5 0 70 6 38
2018 Compliance, inspection and enforcement 48 33 15 0 0 4 0 84 0 25
2018 Communications or public affairs 40 38 11 5 3 3 0 81 8 99
2018 Access to information and privacy 39 10 41 0 0 10 0 55 0 10
2018 Security 38 48 7 7 0 0 0 85 7 13
2018 Science and technology 41 37 13 4 2 4 0 81 6 959
2018 Administration and operations 47 31 13 4 1 3 1 81 5 269
2018 Human resources 42 39 8 4 3 4 0 84 8 92
2018 Financial management 41 38 18 2 1 0 0 80 3 114
2018 Procurement 43 41 11 0 0 6 0 89 0 29
2018 Real property 40 40 12 2 0 2 4 85 2 40
2018 Information management 25 42 18 4 4 6 2 73 8 57
2018 Information technology 32 43 15 5 0 5 0 79 6 90
2018 Internal audit 43 43 7 0 0 7 0 92 0 13
2018 Data sciences 30 41 13 7 1 8 0 76 9 68
2018 Policy 31 44 15 3 2 4 0 79 6 370
2018 Project management 34 38 17 4 0 4 2 77 5 117
2018 Other services to the public 31 47 13 3 3 3 0 81 6 34
2018 None of the above 42 31 20 1 2 3 1 76 3 132
2017 Client contact centre 26 52 22 0 0 0 0 78 0 28
2017 Federal regulators 19 54 13 8 0 6 0 78 8 37
2017 Compliance, inspection and enforcement 31 37 5 16 5 5 0 72 22 19
2017 Communications or public affairs 33 43 10 7 3 4 0 79 10 98
2017 Access to information and privacy 41 34 0 8 8 8 0 82 18 12
2017 Security 21 40 30 0 0 10 0 67 0 10
2017 Science and technology 36 37 15 3 2 7 0 78 6 951
2017 Library services 30 30 0 10 0 20 10 86 14 10
2017 Administration and operations 45 34 12 1 2 6 0 84 4 289
2017 Human resources 47 31 8 3 3 7 1 85 7 100
2017 Financial management 36 37 15 6 2 3 0 76 8 99
2017 Procurement 53 38 4 0 0 4 0 95 0 21
2017 Real property 52 29 13 0 0 6 0 86 0 31
2017 Information management 39 33 15 4 4 5 0 76 8 74
2017 Information technology 31 39 18 3 2 6 1 75 5 136
2017 Internal audit 42 36 22 0 0 0 0 78 0 14
2017 Evaluation 43 16 9 0 9 24 0 77 11 12
2017 Data sciences 39 35 15 3 1 7 0 80 4 71
2017 Policy 34 39 14 3 3 7 0 78 7 322
2017 Project management 36 34 18 5 1 6 0 75 7 109
2017 Other services to the public 36 29 11 5 5 14 0 75 11 40
2017 None of the above 38 34 14 3 1 10 0 80 4 157
2014 Client contact centre 33 46 12 0 0 10 0 87 0 41
2014 Federal regulators 47 27 12 5 1 7 0 80 7 57
2014 Compliance, inspection and enforcement 33 33 17 4 4 10 0 73 8 24
2014 Communications or public affairs 35 39 17 2 1 6 0 78 4 132
2014 Security 39 35 20 6 0 0 0 74 6 15
2014 Science and technology 39 38 12 3 1 7 0 83 4 1174
2014 Library services 34 39 26 0 0 0 0 74 0 17
2014 Administration and operations 43 36 13 0 3 4 1 83 4 367
2014 Human resources 44 37 8 4 0 6 1 87 5 90
2014 Financial management 47 34 9 4 2 4 0 84 6 121
2014 Procurement 47 30 7 3 0 12 0 88 4 29
2014 Real property 29 30 16 3 8 15 0 69 12 36
2014 Materiel management 26 27 30 17 0 0 0 53 17 11
2014 Information management 41 30 15 2 2 9 1 78 5 115
2014 Information technology 41 35 14 4 1 5 0 80 6 146
2014 Internal audit 55 23 5 0 0 17 0 93 0 18
2014 Evaluation 53 27 0 7 0 13 0 92 8 15
2014 Other services to the public 44 36 10 4 0 5 2 85 4 84
2014 None of the above 39 33 14 3 3 9 0 78 7 411

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 57 21 3 0 0 0 75 3 25
2018 Federal regulators 30 30 26 3 8 3 0 62 11 37
2018 Compliance, inspection and enforcement 48 36 12 4 0 0 0 84 4 25
2018 Communications or public affairs 43 42 9 1 3 3 0 87 4 100
2018 Access to information and privacy 49 20 31 0 0 0 0 69 0 10
2018 Security 56 29 15 0 0 0 0 85 0 13
2018 Science and technology 41 40 11 4 2 2 0 82 6 956
2018 Administration and operations 46 34 11 4 2 2 1 82 6 267
2018 Human resources 41 36 12 5 3 3 0 79 9 92
2018 Financial management 43 45 11 1 1 0 0 87 2 113
2018 Procurement 60 30 7 0 0 3 0 93 0 29
2018 Real property 43 44 14 0 0 0 0 86 0 40
2018 Information management 22 59 10 2 5 0 2 82 8 57
2018 Information technology 33 48 13 2 1 2 0 83 4 91
2018 Internal audit 57 35 0 7 0 0 0 93 7 13
2018 Data sciences 37 44 11 1 3 3 0 84 4 68
2018 Policy 29 47 13 6 3 2 0 77 10 371
2018 Project management 34 40 18 6 0 2 0 75 6 117
2018 Other services to the public 31 40 20 3 6 0 0 71 9 34
2018 None of the above 43 33 12 7 3 1 0 77 10 132
2017 Client contact centre 38 42 17 3 0 0 0 80 3 28
2017 Federal regulators 22 44 21 5 8 0 0 66 13 37
2017 Compliance, inspection and enforcement 47 26 11 5 5 6 0 77 11 19
2017 Communications or public affairs 31 55 5 6 1 2 0 88 7 98
2017 Access to information and privacy 66 17 0 17 0 0 0 83 17 12
2017 Security 31 40 20 0 0 10 0 78 0 10
2017 Science and technology 40 39 12 4 2 3 0 82 6 950
2017 Library services 40 30 20 0 0 10 0 78 0 10
2017 Administration and operations 44 36 12 2 2 3 0 83 5 291
2017 Human resources 41 41 9 3 3 2 0 84 7 100
2017 Financial management 39 37 11 6 4 2 0 78 10 99
2017 Procurement 58 36 6 0 0 0 0 94 0 22
2017 Real property 56 25 13 3 3 0 0 81 6 31
2017 Information management 31 45 10 5 3 7 0 81 9 74
2017 Information technology 30 49 12 2 1 6 0 83 4 137
2017 Internal audit 14 65 15 0 0 7 0 84 0 14
2017 Evaluation 48 26 9 9 9 0 0 74 17 12
2017 Data sciences 45 42 7 3 1 3 0 89 4 71
2017 Policy 33 44 12 6 3 2 0 79 9 322
2017 Project management 39 36 18 3 3 3 0 76 5 109
2017 Other services to the public 33 45 10 8 5 0 0 78 12 40
2017 None of the above 40 38 13 4 1 6 0 82 4 158
2014 Client contact centre 23 51 22 0 0 4 0 77 0 41
2014 Federal regulators 41 38 12 7 1 0 0 79 8 57
2014 Compliance, inspection and enforcement 34 36 7 12 5 5 0 74 18 24
2014 Communications or public affairs 32 41 16 6 1 4 0 76 7 132
2014 Security 54 27 13 6 0 0 0 81 6 15
2014 Science and technology 40 39 11 5 2 3 0 82 7 1173
2014 Library services 23 39 33 0 5 0 0 62 5 17
2014 Administration and operations 42 37 11 4 3 3 0 81 7 367
2014 Human resources 38 39 13 3 2 4 1 81 5 90
2014 Financial management 47 35 13 0 4 1 0 83 4 121
2014 Procurement 44 41 10 0 0 4 0 89 0 29
2014 Real property 27 46 19 3 3 3 0 75 6 36
2014 Materiel management 34 19 21 8 18 0 0 53 26 11
2014 Information management 42 37 14 1 2 2 1 82 3 115
2014 Information technology 44 36 13 3 1 3 0 83 4 146
2014 Internal audit 45 38 6 0 0 11 0 93 0 18
2014 Evaluation 60 19 14 7 0 0 0 79 7 15
2014 Other services to the public 45 38 11 2 0 2 2 87 2 82
2014 None of the above 36 36 13 6 4 5 0 76 10 411

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 56 25 0 3 0 0 71 3 25
2018 Federal regulators 40 37 18 3 3 0 0 77 5 38
2018 Compliance, inspection and enforcement 52 36 4 8 0 0 0 88 8 25
2018 Communications or public affairs 52 35 8 2 2 0 1 88 4 100
2018 Access to information and privacy 49 20 21 0 0 10 0 77 0 10
2018 Security 49 37 7 7 0 0 0 85 7 13
2018 Science and technology 47 36 9 5 3 1 0 83 8 960
2018 Administration and operations 53 33 8 3 2 0 0 86 5 269
2018 Human resources 45 39 9 5 2 0 1 84 7 93
2018 Financial management 52 37 10 1 0 0 0 89 1 114
2018 Procurement 63 30 7 0 0 0 0 93 0 29
2018 Real property 54 37 7 2 0 0 0 91 2 40
2018 Information management 29 60 6 0 2 2 2 91 2 56
2018 Information technology 44 38 13 4 1 0 0 83 5 91
2018 Internal audit 50 43 0 7 0 0 0 93 7 13
2018 Data sciences 43 35 16 2 4 0 0 78 6 67
2018 Policy 45 39 8 4 3 0 0 85 7 370
2018 Project management 41 41 13 4 1 0 1 83 5 117
2018 Other services to the public 36 40 16 8 0 0 0 75 8 34
2018 None of the above 48 34 11 4 2 1 0 82 6 132
2017 Client contact centre 41 45 3 7 3 0 0 86 10 28
2017 Federal regulators 36 51 5 3 5 0 0 87 8 37
2017 Compliance, inspection and enforcement 41 31 11 5 5 6 0 77 11 19
2017 Communications or public affairs 38 51 6 2 3 0 0 89 5 98
2017 Access to information and privacy 75 25 0 0 0 0 0 100 0 12
2017 Security 31 49 10 10 0 0 0 80 10 10
2017 Science and technology 44 37 11 6 2 1 0 81 8 952
2017 Library services 50 30 20 0 0 0 0 80 0 10
2017 Administration and operations 50 35 8 3 3 0 0 86 5 291
2017 Human resources 47 37 8 5 3 0 0 85 7 100
2017 Financial management 46 34 9 5 5 0 0 80 10 98
2017 Procurement 52 34 10 4 0 0 0 86 4 22
2017 Real property 65 18 9 7 0 0 0 83 7 31
2017 Information management 45 38 11 4 3 0 0 82 7 73
2017 Information technology 36 46 12 5 1 0 0 81 6 137
2017 Internal audit 35 65 0 0 0 0 0 100 0 14
2017 Evaluation 59 17 7 9 9 0 0 76 17 12
2017 Data sciences 51 32 13 4 0 0 0 83 4 71
2017 Policy 44 40 6 5 4 0 0 84 9 322
2017 Project management 45 32 12 5 3 1 1 79 8 109
2017 Other services to the public 47 34 10 5 5 0 0 80 10 40
2017 None of the above 46 35 10 6 3 0 0 81 8 158
2014 Client contact centre 23 58 14 3 0 2 0 83 3 41
2014 Federal regulators 43 42 12 2 1 0 0 85 3 57
2014 Compliance, inspection and enforcement 43 23 14 18 4 0 0 65 21 24
2014 Communications or public affairs 45 32 15 6 2 0 1 77 8 132
2014 Security 46 20 19 6 8 0 0 66 15 15
2014 Science and technology 42 36 12 7 3 1 0 78 10 1174
2014 Library services 52 29 13 6 0 0 0 80 6 17
2014 Administration and operations 48 34 12 3 4 0 0 81 7 364
2014 Human resources 51 32 8 6 2 0 1 85 8 90
2014 Financial management 48 30 12 3 5 1 0 79 9 121
2014 Procurement 62 31 3 0 0 4 0 97 0 29
2014 Real property 39 48 8 3 3 0 0 87 5 36
2014 Materiel management 44 19 10 0 26 0 0 64 26 11
2014 Information management 46 40 12 0 2 0 0 86 2 115
2014 Information technology 46 39 8 2 3 1 0 87 5 146
2014 Internal audit 50 33 11 6 0 0 0 83 6 18
2014 Evaluation 47 26 13 14 0 0 0 73 14 15
2014 Other services to the public 51 35 7 2 3 2 0 87 6 84
2014 None of the above 43 37 10 6 2 1 0 82 8 411

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 30 25 24 0 6 2 45 27 25
2018 Federal regulators 33 15 20 15 8 5 3 53 25 39
2018 Compliance, inspection and enforcement 12 32 26 10 0 4 16 56 12 25
2018 Communications or public affairs 29 30 12 16 5 4 4 64 22 99
2018 Access to information and privacy 19 10 20 41 10 0 0 29 51 10
2018 Security 23 48 7 7 0 7 7 83 9 13
2018 Science and technology 23 33 16 10 7 8 3 64 19 959
2018 Administration and operations 24 28 18 13 11 4 2 56 25 269
2018 Human resources 20 43 17 5 9 3 3 67 15 93
2018 Financial management 24 33 23 9 3 3 5 62 13 114
2018 Procurement 23 40 11 17 3 6 0 68 21 29
2018 Real property 32 36 14 16 2 0 0 68 18 40
2018 Information management 16 35 20 9 11 2 8 56 22 55
2018 Information technology 20 35 25 4 2 7 6 64 7 91
2018 Internal audit 8 15 27 0 7 36 7 39 13 13
2018 Data sciences 27 35 16 7 7 5 3 67 15 69
2018 Policy 29 33 14 6 5 8 6 71 13 371
2018 Project management 22 31 13 15 8 8 4 59 26 118
2018 Other services to the public 29 31 16 19 5 0 0 60 24 35
2018 None of the above 26 33 18 6 7 7 3 65 15 132
2017 Client contact centre 18 25 21 22 11 0 3 44 34 28
2017 Federal regulators 17 35 21 8 11 8 0 57 21 37
2017 Compliance, inspection and enforcement 15 53 5 16 11 0 0 68 27 19
2017 Communications or public affairs 26 30 15 14 9 4 2 59 25 98
2017 Access to information and privacy 34 42 0 16 8 0 0 76 24 12
2017 Security 10 60 10 10 10 0 0 70 20 10
2017 Science and technology 26 32 16 9 8 6 4 64 19 953
2017 Library services 30 30 10 20 0 0 10 67 22 10
2017 Administration and operations 31 26 16 7 9 7 5 64 18 291
2017 Human resources 27 32 10 10 9 5 6 67 22 100
2017 Financial management 30 32 12 12 8 2 4 66 21 99
2017 Procurement 25 36 21 4 4 11 0 67 9 22
2017 Real property 43 22 12 9 10 3 0 67 20 31
2017 Information management 21 32 19 7 12 5 3 58 21 73
2017 Information technology 22 34 12 9 6 9 8 67 18 136
2017 Internal audit 6 43 7 7 0 14 22 77 11 14
2017 Evaluation 59 17 0 7 17 0 0 76 24 12
2017 Data sciences 33 36 10 5 4 8 4 78 11 70
2017 Policy 28 31 13 5 7 8 7 70 14 323
2017 Project management 20 41 15 12 5 5 1 65 19 109
2017 Other services to the public 34 19 18 9 10 3 7 59 21 40
2017 None of the above 29 26 13 12 9 6 4 61 24 158
2014 Client contact centre 30 34 7 13 9 5 2 68 25 41
2014 Federal regulators 25 30 17 12 3 11 2 63 17 57
2014 Compliance, inspection and enforcement 33 18 13 21 8 0 7 54 31 24
2014 Communications or public affairs 30 29 16 12 11 1 2 60 24 132
2014 Security 21 19 14 25 15 6 0 42 43 15
2014 Science and technology 29 32 15 9 6 6 3 67 17 1175
2014 Library services 53 16 19 6 6 0 0 69 13 17
2014 Administration and operations 33 27 13 11 10 1 5 64 23 367
2014 Human resources 31 24 10 13 12 5 5 61 28 90
2014 Financial management 29 35 7 11 10 5 2 70 23 121
2014 Procurement 32 25 10 3 17 8 4 65 23 29
2014 Real property 37 32 6 8 5 6 6 79 15 36
2014 Materiel management 17 26 10 19 17 10 0 48 40 11
2014 Information management 29 38 10 2 10 6 5 76 13 115
2014 Information technology 33 28 19 8 2 7 3 68 11 146
2014 Internal audit 39 17 17 11 11 5 0 59 24 18
2014 Evaluation 27 13 21 13 0 19 6 54 18 15
2014 Other services to the public 35 25 16 8 4 8 4 68 14 84
2014 None of the above 31 27 14 9 8 7 4 65 19 412

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 21 26 26 7 3 0 39 34 25
2018 Federal regulators 35 29 8 20 5 3 0 66 26 38
2018 Compliance, inspection and enforcement 40 39 13 4 4 0 0 80 8 25
2018 Communications or public affairs 31 29 15 16 6 2 2 63 22 101
2018 Access to information and privacy 41 29 20 10 0 0 0 70 10 10
2018 Security 34 44 15 7 0 0 0 78 7 13
2018 Science and technology 26 39 17 10 4 2 2 67 15 959
2018 Administration and operations 35 32 17 7 5 2 1 69 13 271
2018 Human resources 40 40 5 9 3 1 1 82 12 93
2018 Financial management 25 46 17 6 3 0 3 73 9 113
2018 Procurement 32 38 15 12 0 3 0 72 12 29
2018 Real property 31 46 16 5 0 0 3 79 5 40
2018 Information management 15 42 25 4 7 5 2 61 12 55
2018 Information technology 14 46 12 16 7 3 1 63 24 91
2018 Internal audit 35 29 13 7 0 16 0 76 9 13
2018 Data sciences 14 41 18 17 6 5 0 58 24 68
2018 Policy 27 40 12 11 5 3 1 71 16 370
2018 Project management 24 36 19 13 4 3 1 63 18 119
2018 Other services to the public 31 41 9 11 3 5 0 76 15 35
2018 None of the above 30 37 12 10 6 4 1 70 17 132
2017 Client contact centre 22 53 11 10 4 0 0 75 14 28
2017 Federal regulators 29 39 16 8 5 3 0 70 14 36
2017 Compliance, inspection and enforcement 36 31 11 5 5 12 0 76 12 19
2017 Communications or public affairs 29 44 16 11 0 0 0 73 11 98
2017 Access to information and privacy 33 51 8 0 0 0 8 91 0 12
2017 Security 10 50 10 20 10 0 0 60 30 10
2017 Science and technology 26 40 12 13 4 4 1 70 17 948
2017 Library services 30 30 30 0 0 0 10 67 0 10
2017 Administration and operations 38 32 13 7 6 3 0 72 14 290
2017 Human resources 54 33 2 5 3 3 0 90 8 99
2017 Financial management 33 39 9 7 5 4 2 77 13 97
2017 Procurement 50 25 10 6 4 4 0 78 11 22
2017 Real property 53 24 16 7 0 0 0 77 7 31
2017 Information management 30 33 10 15 6 5 1 68 22 73
2017 Information technology 24 39 16 11 6 4 0 66 18 135
2017 Internal audit 50 29 14 0 7 0 0 79 7 14
2017 Evaluation 26 40 9 9 9 0 9 72 19 12
2017 Data sciences 37 34 4 12 4 5 3 77 18 71
2017 Policy 28 45 9 7 6 4 1 77 13 323
2017 Project management 28 33 18 11 5 3 1 63 17 109
2017 Other services to the public 24 48 11 5 5 5 2 78 11 40
2017 None of the above 31 33 12 10 8 5 1 68 19 157
2014 Client contact centre 32 39 8 14 5 2 0 73 19 41
2014 Federal regulators 49 32 7 9 1 2 1 83 10 57
2014 Compliance, inspection and enforcement 39 32 8 9 7 4 0 74 17 24
2014 Communications or public affairs 24 40 10 14 6 4 3 68 21 132
2014 Security 26 39 13 7 8 0 6 69 17 15
2014 Science and technology 32 38 12 9 4 4 1 74 13 1175
2014 Library services 38 30 13 12 0 6 0 73 13 17
2014 Administration and operations 38 38 9 8 4 2 1 78 13 366
2014 Human resources 50 38 5 1 4 1 1 90 6 90
2014 Financial management 34 40 11 6 3 4 1 78 10 121
2014 Procurement 43 39 11 0 3 3 0 85 3 29
2014 Real property 31 52 5 8 0 4 0 86 9 36
2014 Materiel management 23 30 9 27 0 10 0 60 30 11
2014 Information management 36 32 14 9 3 5 1 72 13 115
2014 Information technology 25 42 14 7 3 8 1 73 11 145
2014 Internal audit 49 22 22 0 6 0 0 72 6 18
2014 Evaluation 33 27 7 27 0 0 6 64 29 15
2014 Other services to the public 41 33 8 7 5 6 0 79 12 84
2014 None of the above 35 39 10 7 4 4 1 78 12 411

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 51 20 12 10 0 0 58 22 25
2018 Federal regulators 15 34 33 15 3 0 0 49 18 39
2018 Compliance, inspection and enforcement 28 28 28 8 8 0 0 56 16 25
2018 Communications or public affairs 28 40 19 7 4 2 0 69 11 100
2018 Security 26 52 7 7 0 7 0 84 8 13
2018 Science and technology 28 40 20 7 3 2 0 70 10 956
2018 Administration and operations 31 37 23 5 4 1 0 68 9 267
2018 Human resources 28 41 13 11 3 4 0 72 14 93
2018 Financial management 27 47 13 12 1 0 0 74 13 114
2018 Procurement 33 38 17 6 0 6 0 76 6 29
2018 Real property 28 46 23 2 0 0 0 74 2 39
2018 Information management 20 43 19 9 4 3 2 66 14 56
2018 Information technology 19 45 25 8 2 0 0 65 11 91
2018 Internal audit 47 38 7 0 8 0 0 85 8 12
2018 Data sciences 17 44 23 11 4 0 0 62 15 69
2018 Policy 23 40 19 12 4 2 0 64 16 371
2018 Project management 21 43 26 7 2 1 0 64 9 118
2018 Other services to the public 26 45 26 3 0 0 0 71 3 35
2018 None of the above 30 34 23 6 5 2 1 66 11 132

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 8 32 25 21 6 0 17 50 25
2018 Federal regulators 8 28 8 28 18 3 8 40 52 39
2018 Compliance, inspection and enforcement 19 4 27 17 12 8 13 29 37 25
2018 Communications or public affairs 20 15 19 15 12 14 3 43 34 101
2018 Access to information and privacy 19 20 41 20 0 0 0 39 20 10
2018 Security 15 48 7 0 15 15 0 74 17 13
2018 Science and technology 19 25 20 11 12 11 2 50 26 963
2018 Administration and operations 21 22 22 11 13 7 3 48 27 268
2018 Human resources 23 26 11 15 16 7 3 54 34 93
2018 Financial management 14 31 23 10 7 15 1 53 20 113
2018 Procurement 16 28 21 9 6 17 3 55 19 29
2018 Real property 22 38 20 0 11 7 3 66 12 40
2018 Information management 12 22 20 19 11 15 2 40 36 56
2018 Information technology 12 32 15 13 13 13 1 51 31 91
2018 Internal audit 0 15 35 14 7 29 0 21 30 13
2018 Data sciences 10 26 33 13 11 7 1 39 25 69
2018 Policy 13 26 19 14 13 11 4 45 32 369
2018 Project management 15 19 19 23 11 10 3 39 39 118
2018 Other services to the public 29 15 19 15 14 5 3 48 31 34
2018 None of the above 27 19 14 14 12 14 0 54 30 132
2017 Client contact centre 11 32 18 25 7 7 0 47 34 28
2017 Federal regulators 9 13 16 27 10 22 3 29 49 37
2017 Compliance, inspection and enforcement 10 27 10 16 21 16 0 44 44 19
2017 Communications or public affairs 9 27 14 20 13 10 7 43 39 98
2017 Access to information and privacy 33 17 25 0 17 0 8 54 19 12
2017 Security 0 41 20 30 10 0 0 41 40 10
2017 Science and technology 18 25 15 14 12 14 3 52 31 949
2017 Library services 30 20 30 0 10 0 10 55 11 10
2017 Administration and operations 19 21 18 12 15 11 5 47 32 290
2017 Human resources 23 20 19 13 12 10 3 50 28 99
2017 Financial management 16 18 21 14 13 12 5 41 33 98
2017 Procurement 14 34 14 8 12 13 4 58 25 22
2017 Real property 24 22 29 15 0 9 0 51 17 31
2017 Information management 20 27 21 8 11 9 4 54 22 74
2017 Information technology 10 25 13 15 15 23 1 45 39 137
2017 Internal audit 7 7 29 15 15 14 14 20 40 14
2017 Evaluation 17 17 33 7 17 0 9 38 26 12
2017 Data sciences 23 25 18 10 6 13 5 59 19 71
2017 Policy 12 22 16 15 16 15 3 43 38 320
2017 Project management 19 16 19 18 17 9 2 39 39 109
2017 Other services to the public 16 19 18 7 15 20 5 47 29 40
2017 None of the above 15 19 17 13 16 16 4 42 36 157
2014 Client contact centre 10 19 22 19 15 12 2 34 40 41
2014 Federal regulators 14 22 20 10 13 18 3 46 30 57
2014 Compliance, inspection and enforcement 9 17 16 27 19 12 0 30 52 24
2014 Communications or public affairs 13 16 14 19 26 7 5 33 52 132
2014 Security 12 7 20 25 22 6 6 23 55 15
2014 Science and technology 14 24 18 17 13 13 1 44 35 1174
2014 Library services 28 23 13 20 5 0 11 57 28 17
2014 Administration and operations 16 19 15 16 19 11 4 41 41 366
2014 Human resources 19 19 19 10 23 6 3 42 37 90
2014 Financial management 13 25 12 17 20 11 2 44 42 121
2014 Procurement 34 22 16 4 24 0 0 56 28 29
2014 Real property 16 26 8 14 16 21 0 53 37 36
2014 Materiel management 10 34 9 19 27 0 0 44 47 11
2014 Information management 17 21 21 10 10 20 1 48 25 115
2014 Information technology 16 18 26 12 11 15 1 41 28 146
2014 Internal audit 22 33 6 11 22 6 0 58 35 18
2014 Evaluation 20 20 0 21 0 26 13 66 34 15
2014 Other services to the public 18 18 19 14 12 13 5 45 32 84
2014 None of the above 12 19 19 13 20 13 3 38 40 412

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 21 79 25
2018 Communications or public affairs 14 86 100
2018 Science and technology 11 89 959
2018 Administration and operations 15 85 270
2018 Human resources 12 88 93
2018 Financial management 12 88 112
2018 Information management 11 89 57
2018 Information technology 12 88 91
2018 Data sciences 6 94 69
2018 Policy 12 88 370
2018 Project management 14 86 119
2018 Other services to the public 23 77 35
2018 None of the above 10 90 132

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 47 15
2018 Science and technology 52 107
2018 Administration and operations 46 41
2018 Human resources 41 12
2018 Financial management 37 13
2018 Policy 38 44
2018 Project management 38 16
2018 None of the above 49 14

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Science and technology 63 107
2018 Administration and operations 61 41
2018 Human resources 50 12
2018 Financial management 56 13
2018 Policy 77 44
2018 None of the above 59 14

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Science and technology 8 107
2018 Administration and operations 14 41
2018 Human resources 0 12
2018 Financial management 39 13

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 15
2018 Administration and operations 0 41
2018 Human resources 0 12
2018 Financial management 0 13
2018 Information technology 0 11
2018 Policy 0 44
2018 Project management 0 16
2018 None of the above 0 14

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Science and technology 4 107

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 15
2018 Administration and operations 0 41
2018 Financial management 0 13
2018 Information technology 0 11
2018 None of the above 0 14

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 15
2018 Policy 0 44
2018 Project management 0 16
2018 None of the above 0 14

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Science and technology 36 107
2018 Administration and operations 43 41
2018 Financial management 38 13
2018 Policy 48 44
2018 Project management 30 16
2018 None of the above 41 14

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 40 15
2018 Science and technology 41 107
2018 Administration and operations 62 41
2018 Financial management 38 13
2018 Policy 41 44
2018 Project management 37 16

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Science and technology 52 107
2018 Administration and operations 47 41
2018 Human resources 41 12
2018 Financial management 38 13
2018 Information technology 48 11
2018 Policy 45 44
2018 Project management 31 16
2018 None of the above 48 14

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 53 15
2018 Science and technology 36 107
2018 Administration and operations 47 41
2018 Policy 44 44
2018 None of the above 42 14

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 53 15
2018 Science and technology 35 107
2018 Administration and operations 38 41
2018 Information technology 46 11
2018 Policy 50 44
2018 Project management 38 16
2018 None of the above 35 14

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 46 15
2018 Science and technology 44 107
2018 Administration and operations 42 41
2018 Human resources 58 12
2018 Financial management 54 13
2018 Policy 42 44
2018 Project management 44 16
2018 None of the above 40 14

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 33 15
2018 Science and technology 25 107
2018 Administration and operations 38 41
2018 Policy 40 44

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 15
2018 Science and technology 0 107
2018 Human resources 0 12
2018 Financial management 0 13
2018 Information technology 0 11
2018 Policy 0 44
2018 Project management 0 16
2018 None of the above 0 14

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Financial management 0 13

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Science and technology 5 107
2018 Administration and operations 17 41
2018 Information technology 0 11
2018 Policy 24 44

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Science and technology 44 107
2018 Administration and operations 47 41
2018 Policy 37 44
2018 Project management 37 16

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Science and technology 15 107
2018 Administration and operations 23 41
2018 Policy 25 44
2018 Project management 31 16

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Science and technology 13 107
2018 Administration and operations 21 41
2018 Information technology 0 11
2018 Policy 12 44

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 60 15
2018 Science and technology 56 105
2018 Administration and operations 45 41
2018 Information technology 55 11
2018 Policy 61 44
2018 Project management 44 16
2018 None of the above 68 14

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 33 15
2018 Science and technology 22 105
2018 Administration and operations 29 41
2018 Financial management 38 13
2018 Policy 27 44

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Project management 0 16

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Science and technology 22 105
2018 Administration and operations 26 41
2018 Policy 14 44
2018 Project management 0 16

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 9 105
2018 Financial management 0 13

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 15
2018 Financial management 0 13
2018 Information technology 0 11
2018 Project management 0 16

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 13 105
2018 Administration and operations 22 41
2018 None of the above 0 14

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 41 15
2018 Science and technology 6 105
2018 Human resources 0 12
2018 Information technology 0 11
2018 Project management 0 16

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 27 105
2018 Administration and operations 19 41
2018 Policy 21 44
2018 Project management 44 16

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 10 104
2018 Administration and operations 19 37
2018 None of the above 0 12

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 14 104
2018 Administration and operations 19 37
2018 Project management 33 15

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 12 104
2018 Administration and operations 14 37

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 6 104
2018 Administration and operations 14 37
2018 Human resources 0 11
2018 Project management 0 15
2018 None of the above 0 12

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 11 104
2018 Administration and operations 13 37

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 8 104
2018 Human resources 0 11
2018 Policy 15 41
2018 None of the above 0 12

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 33 15
2018 Science and technology 4 104
2018 Administration and operations 16 37
2018 Project management 0 15
2018 None of the above 0 12

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 11 104
2018 Administration and operations 13 37
2018 Information technology 0 11

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 32 15
2018 Science and technology 8 104
2018 Administration and operations 14 37
2018 Information technology 0 11
2018 Policy 0 41

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 46 15
2018 Science and technology 37 104
2018 Administration and operations 27 37
2018 Policy 38 41
2018 Project management 40 15

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 5 104
2018 Information technology 0 11
2018 Policy 11 41

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 54 15
2018 Science and technology 50 104
2018 Administration and operations 54 37
2018 Policy 50 41
2018 Project management 39 15
2018 None of the above 39 12

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 15
2018 Administration and operations 0 37
2018 Human resources 0 11
2018 Financial management 0 13
2018 Information technology 0 11
2018 Project management 0 15

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 67 15
2018 Science and technology 53 104
2018 Administration and operations 46 37
2018 Human resources 44 11
2018 Financial management 54 13
2018 Policy 64 41
2018 Project management 47 15
2018 None of the above 51 12

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 15
2018 Science and technology 6 104
2018 Administration and operations 0 37
2018 Human resources 0 11
2018 Financial management 0 13
2018 Information technology 0 11
2018 Project management 0 15

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Science and technology 12 104
2018 Policy 13 41
2018 Project management 0 15

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 4 13 27 24 3 29 0 24 39 25
2018 Federal regulators 16 15 19 15 5 29 0 44 29 39
2018 Compliance, inspection and enforcement 11 24 21 4 7 28 5 52 16 25
2018 Communications or public affairs 15 15 21 7 7 26 9 46 21 100
2018 Access to information and privacy 20 21 20 10 0 20 10 58 14 10
2018 Security 24 16 8 0 8 44 0 72 14 12
2018 Science and technology 15 17 19 7 6 30 5 50 21 962
2018 Administration and operations 21 15 18 6 8 24 9 52 21 268
2018 Human resources 11 22 20 8 8 25 6 48 23 93
2018 Financial management 15 23 19 9 3 24 7 55 16 114
2018 Procurement 30 3 32 6 3 22 4 44 12 29
2018 Real property 25 19 19 6 7 18 7 58 17 40
2018 Information management 14 16 22 3 6 34 5 48 15 57
2018 Information technology 6 17 20 7 1 41 7 45 16 90
2018 Internal audit 0 16 29 0 8 39 8 30 15 12
2018 Data sciences 9 14 34 3 5 32 3 36 12 69
2018 Policy 10 11 20 6 6 40 8 40 22 372
2018 Project management 12 10 25 5 6 37 5 39 19 118
2018 Other services to the public 20 21 25 5 5 16 8 53 14 35
2018 None of the above 11 18 20 5 4 33 9 50 15 132
2017 Client contact centre 15 14 32 3 7 21 7 41 14 28
2017 Federal regulators 5 24 24 3 5 36 3 48 13 37
2017 Compliance, inspection and enforcement 10 20 26 5 6 22 11 46 16 19
2017 Communications or public affairs 9 15 32 9 10 17 8 32 25 98
2017 Access to information and privacy 25 17 33 8 0 8 8 51 10 12
2017 Security 21 10 40 0 10 10 10 38 12 10
2017 Science and technology 14 18 17 6 6 32 8 52 20 952
2017 Library services 20 10 20 0 0 50 0 61 0 10
2017 Administration and operations 16 17 19 6 9 27 6 50 22 290
2017 Human resources 18 24 16 6 6 26 4 60 17 100
2017 Financial management 17 15 16 6 8 31 6 51 23 98
2017 Procurement 26 13 13 0 0 37 11 75 0 21
2017 Real property 34 16 18 3 3 23 3 68 8 31
2017 Information management 17 19 15 5 7 28 9 57 20 74
2017 Information technology 11 24 11 5 4 39 7 64 17 136
2017 Internal audit 7 14 22 7 0 42 7 43 14 14
2017 Evaluation 17 9 40 9 17 0 9 28 28 12
2017 Data sciences 16 8 27 3 7 33 6 40 16 70
2017 Policy 8 16 19 6 7 34 9 42 24 323
2017 Project management 13 14 18 6 10 30 8 44 27 109
2017 Other services to the public 15 16 11 10 10 22 16 50 32 40
2017 None of the above 16 15 17 4 8 36 4 52 20 158
2014 Client contact centre 13 10 26 7 4 35 4 38 19 41
2014 Federal regulators 12 19 14 7 3 39 6 56 18 57
2014 Compliance, inspection and enforcement 14 29 20 0 13 12 11 57 17 24
2014 Communications or public affairs 9 21 18 7 12 24 9 44 28 132
2014 Security 6 13 13 6 15 41 6 36 40 15
2014 Science and technology 14 18 17 7 4 33 7 54 17 1175
2014 Library services 22 11 31 0 5 30 0 47 8 17
2014 Administration and operations 17 18 16 5 8 26 10 55 19 367
2014 Human resources 27 15 13 12 5 20 7 58 25 90
2014 Financial management 16 19 16 6 8 30 5 54 22 121
2014 Procurement 23 16 20 9 3 25 4 56 17 29
2014 Real property 19 22 16 0 5 32 5 66 8 36
2014 Materiel management 7 29 9 9 9 18 19 57 29 11
2014 Information management 15 9 14 6 4 39 14 49 21 115
2014 Information technology 15 18 22 3 3 31 8 54 10 146
2014 Internal audit 22 15 28 0 0 29 6 57 0 18
2014 Evaluation 27 20 7 0 13 33 0 69 20 15
2014 Other services to the public 15 18 20 8 7 22 11 49 22 84
2014 None of the above 14 15 16 8 7 31 8 47 26 411

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 30 33 6 7 16 0 45 16 25
2018 Federal regulators 26 30 18 13 5 8 0 61 20 39
2018 Compliance, inspection and enforcement 36 32 13 7 8 4 0 71 16 25
2018 Communications or public affairs 29 32 14 5 6 14 1 71 13 100
2018 Access to information and privacy 51 10 30 0 0 10 0 67 0 10
2018 Security 49 22 15 7 0 7 0 76 8 13
2018 Science and technology 32 35 17 6 3 6 0 72 10 959
2018 Administration and operations 31 25 21 7 6 9 1 63 14 268
2018 Human resources 23 35 17 7 5 12 1 66 14 93
2018 Financial management 32 34 19 4 2 8 1 73 7 114
2018 Procurement 40 19 29 3 0 9 0 64 3 29
2018 Real property 43 26 19 5 5 2 0 71 10 38
2018 Information management 19 49 14 4 4 9 2 75 9 57
2018 Information technology 20 48 19 1 4 7 1 74 5 90
2018 Internal audit 14 32 22 0 8 24 0 61 10 12
2018 Data sciences 23 33 20 7 5 13 0 64 13 69
2018 Policy 21 31 20 6 5 16 1 63 14 371
2018 Project management 21 34 22 5 4 13 2 64 11 119
2018 Other services to the public 31 27 21 5 3 7 6 67 9 35
2018 None of the above 31 30 17 5 4 11 2 70 10 130
2017 Client contact centre 19 42 25 0 3 7 3 69 4 28
2017 Federal regulators 11 38 27 3 8 14 0 56 12 37
2017 Compliance, inspection and enforcement 26 27 25 11 0 11 0 59 13 19
2017 Communications or public affairs 17 35 26 5 7 9 1 58 13 98
2017 Access to information and privacy 34 50 17 0 0 0 0 83 0 12
2017 Security 31 20 20 20 0 10 0 56 22 10
2017 Science and technology 31 35 14 5 5 9 1 73 11 952
2017 Library services 40 20 20 0 0 20 0 75 0 10
2017 Administration and operations 35 30 14 5 6 8 1 72 12 287
2017 Human resources 30 37 10 10 4 9 0 73 16 100
2017 Financial management 29 33 7 8 7 12 3 74 18 99
2017 Procurement 51 34 9 6 0 0 0 85 6 21
2017 Real property 56 15 15 3 3 8 0 77 7 31
2017 Information management 25 36 17 3 7 12 0 69 11 74
2017 Information technology 27 39 12 5 4 11 1 75 11 136
2017 Internal audit 29 29 21 7 0 14 0 67 8 14
2017 Evaluation 26 9 31 17 9 9 0 38 28 12
2017 Data sciences 33 29 22 3 3 10 0 69 6 71
2017 Policy 22 30 17 8 7 15 1 61 18 323
2017 Project management 26 31 20 7 7 9 0 63 15 109
2017 Other services to the public 32 30 18 5 10 5 0 65 16 40
2017 None of the above 32 30 11 10 3 12 2 72 15 158
2014 Client contact centre 26 25 19 3 2 26 0 68 6 41
2014 Federal regulators 20 32 22 7 3 14 2 61 12 57
2014 Compliance, inspection and enforcement 25 15 28 10 4 14 4 49 16 24
2014 Communications or public affairs 16 26 20 11 6 17 4 53 22 132
2014 Security 26 12 26 0 15 20 0 49 19 15
2014 Science and technology 29 33 17 6 3 12 1 71 10 1174
2014 Library services 36 22 20 0 5 17 0 70 6 17
2014 Administration and operations 31 28 16 5 5 12 2 69 12 366
2014 Human resources 37 22 15 9 6 10 1 67 17 89
2014 Financial management 27 25 20 7 6 13 1 61 15 121
2014 Procurement 36 24 16 9 3 11 0 68 14 29
2014 Real property 27 35 21 0 5 11 0 70 6 36
2014 Materiel management 25 19 19 9 9 18 0 54 22 11
2014 Information management 27 28 22 5 3 15 1 64 9 115
2014 Information technology 23 32 23 4 3 14 1 64 9 146
2014 Internal audit 28 32 17 6 0 17 0 73 7 18
2014 Evaluation 33 40 7 13 0 7 0 78 14 15
2014 Other services to the public 31 35 16 5 2 11 0 74 8 83
2014 None of the above 22 29 19 4 6 18 1 63 13 411

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 100 25
2018 Communications or public affairs 10 90 101
2018 Security 0 100 13
2018 Science and technology 6 94 960
2018 Administration and operations 6 94 271
2018 Human resources 10 90 90
2018 Procurement 0 100 29
2018 Internal audit 0 100 13
2018 Data sciences 9 91 69
2018 Policy 9 91 371
2018 Project management 7 93 119
2018 None of the above 11 89 132

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Science and technology 57 61
2018 Policy 46 32
2018 None of the above 37 15

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 100 11
2018 Science and technology 76 61
2018 None of the above 57 15

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 11
2018 Science and technology 0 61
2018 Administration and operations 0 17
2018 Policy 0 32
2018 None of the above 0 15

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 11
2018 Science and technology 7 61

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 11
2018 Administration and operations 0 17
2018 None of the above 0 15

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 11

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Science and technology 18 61
2018 Policy 22 31

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Science and technology 34 61
2018 Administration and operations 29 17
2018 Policy 21 31

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Science and technology 11 61

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 11
2018 Science and technology 9 61
2018 None of the above 0 15

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 46 11
2018 Science and technology 23 61
2018 Policy 27 31

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 45 11
2018 Science and technology 39 61
2018 Administration and operations 29 17
2018 Policy 37 31

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 11

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 11
2018 Administration and operations 0 17
2018 None of the above 0 15

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 None of the above 0 15

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Science and technology 11 61
2018 Policy 22 31

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 11
2018 Science and technology 0 61
2018 Administration and operations 0 17
2018 None of the above 0 15

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Science and technology 11 61
2018 Policy 16 31
2018 None of the above 36 15

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 11
2018 Science and technology 0 61
2018 Administration and operations 0 17
2018 Policy 0 31
2018 None of the above 0 15

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Science and technology 10 61
2018 Administration and operations 0 17

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 30 61
2018 Policy 30 32
2018 None of the above 51 15

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 15 61

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 None of the above 0 15

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Science and technology 14 61

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 None of the above 0 15

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 11

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 11
2018 Policy 0 32
2018 None of the above 0 15

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 None of the above 0 15

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 61 61
2018 Administration and operations 47 17
2018 Policy 64 32
2018 None of the above 37 15

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 11
2018 Science and technology 0 60
2018 Administration and operations 0 16

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 11 60
2018 Policy 25 29

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 11
2018 Administration and operations 0 16
2018 Policy 0 29
2018 None of the above 0 13

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 11
2018 Science and technology 0 60
2018 Administration and operations 0 16
2018 Policy 0 29

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 16
2018 Policy 0 29
2018 None of the above 0 13

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 16
2018 None of the above 0 13

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 12 60
2018 Policy 31 29

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 13 60

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Science and technology 30 60
2018 Administration and operations 50 16
2018 Policy 41 29

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 16

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Science and technology 52 60
2018 Administration and operations 63 16
2018 Policy 56 29
2018 None of the above 44 13

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 0 60
2018 Administration and operations 0 16
2018 Policy 0 29

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 54 11
2018 Science and technology 69 60
2018 Administration and operations 69 16
2018 Policy 67 29

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 0 16

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 11

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 4 27 35 8 3 23 0 40 15 25
2018 Federal regulators 8 13 25 5 3 40 6 39 14 38
2018 Compliance, inspection and enforcement 20 16 24 4 0 32 4 56 6 25
2018 Communications or public affairs 16 11 23 3 6 31 10 47 15 101
2018 Access to information and privacy 41 0 20 0 0 30 10 67 0 10
2018 Security 38 7 15 0 0 40 0 75 0 13
2018 Science and technology 16 15 21 5 3 36 5 53 12 961
2018 Administration and operations 22 13 25 2 4 27 8 52 9 271
2018 Human resources 16 19 21 6 4 29 5 53 16 93
2018 Financial management 19 21 29 1 0 25 5 57 1 112
2018 Procurement 16 9 36 0 0 32 7 41 0 29
2018 Real property 32 17 21 4 0 20 7 66 5 40
2018 Information management 14 18 17 3 6 35 7 54 16 56
2018 Information technology 9 17 24 0 1 42 8 51 2 89
2018 Internal audit 0 15 28 0 0 43 14 35 0 13
2018 Data sciences 10 10 26 6 1 41 6 37 13 69
2018 Policy 12 10 19 5 2 44 7 45 16 369
2018 Project management 14 9 26 6 0 38 6 42 11 119
2018 Other services to the public 23 27 18 3 5 16 8 66 10 35
2018 None of the above 15 17 19 3 3 34 9 56 11 131
2017 Client contact centre 16 15 34 7 0 25 3 43 10 27
2017 Federal regulators 8 10 38 0 3 38 3 31 4 37
2017 Compliance, inspection and enforcement 20 17 15 5 5 32 5 59 17 19
2017 Communications or public affairs 10 16 24 4 2 36 8 46 11 98
2017 Access to information and privacy 25 17 17 0 0 17 24 71 0 12
2017 Security 11 10 50 0 0 10 20 29 0 10
2017 Science and technology 14 17 16 4 2 41 6 58 12 952
2017 Library services 20 10 0 0 0 60 10 100 0 10
2017 Administration and operations 20 13 23 2 3 33 5 54 9 290
2017 Human resources 20 18 15 3 2 40 2 66 8 100
2017 Financial management 15 18 18 4 5 36 4 54 15 99
2017 Procurement 18 19 13 0 0 42 8 74 0 22
2017 Real property 34 20 19 0 3 25 0 71 4 31
2017 Information management 18 15 19 1 4 36 8 57 10 74
2017 Information technology 13 20 15 2 4 39 6 60 12 137
2017 Internal audit 0 14 22 0 0 57 7 38 0 14
2017 Evaluation 17 0 24 0 9 33 17 35 17 12
2017 Data sciences 17 11 18 1 4 42 7 55 11 71
2017 Policy 9 14 18 3 3 41 12 48 13 323
2017 Project management 17 14 19 2 2 35 11 58 7 108
2017 Other services to the public 12 17 21 5 7 27 12 46 20 40
2017 None of the above 16 18 22 1 1 37 5 59 4 158
2014 Client contact centre 19 5 31 5 0 34 7 40 8 41
2014 Federal regulators 15 24 14 0 1 42 4 71 3 57
2014 Compliance, inspection and enforcement 14 25 20 0 5 28 7 60 8 24
2014 Communications or public affairs 11 18 23 1 3 36 8 51 7 132
2014 Security 20 8 19 0 0 40 12 60 0 15
2014 Science and technology 15 14 18 4 2 41 6 54 11 1175
2014 Library services 16 5 25 12 0 36 6 37 20 17
2014 Administration and operations 18 14 15 3 3 36 12 61 11 366
2014 Human resources 22 15 15 5 6 30 6 59 17 90
2014 Financial management 14 17 20 1 3 40 5 56 8 121
2014 Procurement 17 10 20 0 0 42 11 58 0 29
2014 Real property 17 11 25 2 3 40 3 48 9 36
2014 Materiel management 16 10 19 9 9 26 10 41 28 11
2014 Information management 11 7 19 2 2 47 11 43 11 115
2014 Information technology 16 17 21 1 1 37 6 58 5 146
2014 Internal audit 16 15 23 0 0 34 12 58 0 18
2014 Evaluation 27 14 0 7 7 40 7 75 25 15
2014 Other services to the public 12 20 21 3 2 27 14 55 9 84
2014 None of the above 13 16 16 3 3 42 8 57 12 412

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 35 36 0 3 14 0 54 4 25
2018 Federal regulators 23 34 19 5 3 16 0 68 9 39
2018 Compliance, inspection and enforcement 32 28 28 4 0 8 0 65 4 25
2018 Communications or public affairs 32 24 15 4 4 18 3 71 10 101
2018 Access to information and privacy 60 0 20 0 0 20 0 75 0 10
2018 Security 49 15 22 0 0 15 0 74 0 13
2018 Science and technology 33 33 18 4 2 10 1 73 7 960
2018 Administration and operations 35 24 23 2 3 12 1 68 6 271
2018 Human resources 22 32 20 8 2 16 1 65 12 93
2018 Financial management 29 37 21 1 0 12 0 75 1 112
2018 Procurement 37 28 29 0 0 3 3 69 0 29
2018 Real property 45 30 16 0 2 7 0 81 2 40
2018 Information management 20 46 12 2 6 13 2 77 9 57
2018 Information technology 24 39 22 0 1 11 1 73 1 91
2018 Internal audit 7 44 14 0 0 29 7 78 0 13
2018 Data sciences 26 30 22 4 3 14 1 66 8 69
2018 Policy 23 32 17 5 3 19 1 69 10 369
2018 Project management 23 29 25 3 0 19 2 65 3 117
2018 Other services to the public 31 29 16 3 5 10 6 71 9 35
2018 None of the above 32 30 17 4 2 13 3 72 7 131
2017 Client contact centre 19 46 25 4 0 3 3 70 4 28
2017 Federal regulators 19 27 38 0 0 16 0 55 0 37
2017 Compliance, inspection and enforcement 36 11 32 10 0 11 0 53 12 19
2017 Communications or public affairs 19 36 19 3 2 18 2 69 6 98
2017 Access to information and privacy 41 17 17 0 0 17 8 77 0 12
2017 Security 31 10 40 0 0 20 0 51 0 10
2017 Science and technology 32 33 15 4 2 13 2 76 7 951
2017 Library services 30 30 0 0 0 30 10 100 0 10
2017 Administration and operations 37 26 19 3 2 11 2 72 6 289
2017 Human resources 34 31 13 3 3 15 0 77 7 100
2017 Financial management 29 35 12 4 6 13 1 74 12 99
2017 Procurement 39 34 8 0 0 19 0 90 0 22
2017 Real property 58 19 6 3 0 13 0 89 3 30
2017 Information management 20 40 17 1 3 13 5 74 5 74
2017 Information technology 27 33 21 2 4 14 0 69 7 136
2017 Internal audit 29 36 15 0 0 21 0 82 0 14
2017 Evaluation 17 17 16 0 9 41 0 59 15 12
2017 Data sciences 30 32 18 1 3 13 2 74 5 70
2017 Policy 25 33 14 3 3 19 2 74 8 323
2017 Project management 32 29 22 3 3 13 0 69 6 109
2017 Other services to the public 38 29 14 5 7 7 0 71 14 39
2017 None of the above 35 27 17 2 1 16 2 76 3 157
2014 Client contact centre 24 22 35 5 0 14 0 54 6 41
2014 Federal regulators 25 31 14 2 1 26 2 77 4 57
2014 Compliance, inspection and enforcement 30 25 15 9 0 21 0 69 11 24
2014 Communications or public affairs 21 31 20 1 2 24 1 68 5 132
2014 Security 42 19 20 6 0 6 6 70 7 15
2014 Science and technology 29 33 17 3 2 16 1 74 6 1175
2014 Library services 24 28 13 6 5 17 6 67 15 17
2014 Administration and operations 28 29 18 1 3 18 4 72 5 367
2014 Human resources 32 24 15 4 6 16 2 69 13 88
2014 Financial management 27 27 18 1 3 22 2 71 6 121
2014 Procurement 30 27 13 0 0 25 5 81 0 29
2014 Real property 27 34 24 0 3 12 0 70 3 36
2014 Materiel management 34 10 19 0 18 18 0 54 22 11
2014 Information management 21 35 16 1 2 24 1 75 4 115
2014 Information technology 25 33 17 3 1 19 2 74 5 146
2014 Internal audit 39 27 17 0 0 17 0 80 0 18
2014 Evaluation 53 7 20 0 7 13 0 69 8 15
2014 Other services to the public 29 36 14 2 1 16 3 79 4 84
2014 None of the above 25 27 19 4 4 21 1 66 10 411
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 40 9 12 8 3 0 70 20 25
2018 Federal regulators 49 23 10 12 5 0 0 73 17 39
2018 Compliance, inspection and enforcement 80 8 8 4 0 0 0 88 4 25
2018 Communications or public affairs 60 17 13 6 3 1 0 78 9 101
2018 Access to information and privacy 40 20 20 11 10 0 0 59 21 10
2018 Security 55 30 0 7 0 7 0 92 8 13
2018 Science and technology 56 25 11 3 3 1 0 82 7 952
2018 Administration and operations 57 25 8 3 6 1 0 82 9 270
2018 Human resources 60 18 9 6 6 1 0 79 12 93
2018 Financial management 58 28 8 4 3 0 0 86 6 113
2018 Procurement 66 17 10 0 0 8 0 89 0 29
2018 Real property 63 17 12 5 2 0 0 81 7 39
2018 Information management 47 25 17 2 5 2 2 74 7 57
2018 Information technology 50 31 11 4 4 1 0 81 8 91
2018 Internal audit 57 21 7 7 0 7 0 84 8 13
2018 Data sciences 42 30 23 3 1 0 0 72 5 70
2018 Policy 62 22 7 4 4 1 0 84 9 364
2018 Project management 57 25 10 4 1 2 1 84 5 114
2018 Other services to the public 49 35 11 3 3 0 0 84 5 35
2018 None of the above 60 22 9 6 3 0 0 82 9 131
2017 Client contact centre 33 32 13 16 3 3 0 67 19 28
2017 Federal regulators 47 29 13 5 3 3 0 78 8 37
2017 Compliance, inspection and enforcement 69 15 6 0 5 5 0 88 5 19
2017 Communications or public affairs 60 27 10 1 2 0 0 87 3 98
2017 Access to information and privacy 75 8 8 8 0 0 0 83 8 12
2017 Security 40 30 20 10 0 0 0 70 10 10
2017 Science and technology 56 24 10 4 4 1 0 81 9 951
2017 Library services 70 10 10 10 0 0 0 80 10 10
2017 Administration and operations 59 25 9 3 3 1 0 85 6 289
2017 Human resources 61 17 9 4 5 5 0 82 9 100
2017 Financial management 52 30 8 3 5 2 0 84 8 99
2017 Procurement 58 11 13 6 8 4 0 72 15 22
2017 Real property 65 16 6 6 7 0 0 80 14 31
2017 Information management 62 25 8 3 3 0 0 86 5 74
2017 Information technology 53 28 8 4 6 1 0 82 10 137
2017 Internal audit 35 44 15 0 0 7 0 84 0 14
2017 Evaluation 74 9 0 0 17 0 0 83 17 12
2017 Data sciences 70 19 5 6 0 0 0 89 6 71
2017 Policy 55 23 9 5 5 2 0 80 10 323
2017 Project management 55 29 7 4 3 2 0 85 7 109
2017 Other services to the public 47 30 9 8 2 5 0 80 10 40
2017 None of the above 54 22 11 3 6 4 0 79 9 158

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 41 29 6 3 0 0 61 10 25
2018 Federal regulators 24 46 7 13 8 3 0 72 21 39
2018 Compliance, inspection and enforcement 40 28 16 8 8 0 0 68 16 25
2018 Communications or public affairs 38 38 12 7 4 2 0 77 11 101
2018 Access to information and privacy 41 30 0 30 0 0 0 70 30 10
2018 Security 33 45 15 7 0 0 0 78 7 13
2018 Science and technology 27 46 15 7 3 2 0 74 10 960
2018 Administration and operations 34 37 13 11 3 1 0 73 14 269
2018 Human resources 34 44 14 5 2 2 0 79 7 93
2018 Financial management 32 44 19 2 3 2 0 76 5 114
2018 Procurement 56 34 10 0 0 0 0 90 0 29
2018 Real property 18 53 16 12 0 0 0 72 12 40
2018 Information management 18 55 13 7 4 2 2 76 12 56
2018 Information technology 20 52 14 7 1 6 0 77 9 91
2018 Internal audit 22 58 14 0 0 7 0 85 0 13
2018 Data sciences 24 46 13 12 1 3 0 73 13 68
2018 Policy 20 46 15 11 5 3 0 68 16 372
2018 Project management 18 45 22 6 4 4 0 66 11 118
2018 Other services to the public 18 45 24 2 3 2 6 68 5 35
2018 None of the above 29 37 22 4 4 3 0 68 9 132
2017 Client contact centre 36 25 18 14 7 0 0 61 21 28
2017 Federal regulators 6 51 16 8 11 8 0 62 20 37
2017 Compliance, inspection and enforcement 26 31 27 6 10 0 0 57 16 19
2017 Communications or public affairs 27 38 18 9 5 2 0 67 14 97
2017 Access to information and privacy 41 42 8 0 0 8 0 91 0 12
2017 Security 10 69 0 21 0 0 0 79 21 10
2017 Science and technology 22 43 18 9 4 5 0 68 14 952
2017 Library services 20 41 10 10 0 20 0 75 12 10
2017 Administration and operations 29 41 15 7 4 4 0 73 11 290
2017 Human resources 31 49 9 10 1 0 0 80 11 99
2017 Financial management 33 40 8 8 7 3 0 76 16 99
2017 Procurement 39 29 13 13 0 6 0 73 13 22
2017 Real property 36 45 13 6 0 0 0 81 6 32
2017 Information management 26 40 14 12 3 5 0 69 16 74
2017 Information technology 18 36 20 9 6 11 0 61 17 137
2017 Internal audit 28 50 7 15 0 0 0 78 15 14
2017 Evaluation 18 40 0 0 17 9 17 77 23 12
2017 Data sciences 16 45 18 12 1 5 2 66 14 71
2017 Policy 16 48 12 14 6 4 0 67 21 322
2017 Project management 21 33 30 8 4 4 0 56 13 109
2017 Other services to the public 22 31 26 10 5 7 0 57 16 40
2017 None of the above 20 45 21 5 4 5 0 68 10 157

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 49 15 10 9 2 0 65 19 25
2018 Federal regulators 21 33 13 12 15 6 0 57 30 39
2018 Compliance, inspection and enforcement 32 39 12 9 8 0 0 71 17 25
2018 Communications or public affairs 27 35 19 12 5 2 0 64 17 100
2018 Access to information and privacy 29 31 20 20 0 0 0 60 20 10
2018 Security 30 22 33 0 15 0 0 52 15 13
2018 Science and technology 24 39 17 13 6 1 0 64 19 959
2018 Administration and operations 26 33 19 12 6 3 0 61 20 271
2018 Human resources 23 42 14 11 7 3 0 67 19 92
2018 Financial management 22 43 21 11 2 1 0 66 12 114
2018 Procurement 34 38 25 3 0 0 0 72 3 29
2018 Real property 32 34 15 14 2 2 0 68 16 40
2018 Information management 19 34 17 15 11 2 2 55 28 56
2018 Information technology 13 46 16 15 4 4 1 62 21 91
2018 Internal audit 29 36 14 14 0 7 0 70 15 13
2018 Data sciences 20 39 17 19 4 1 0 60 23 69
2018 Policy 20 36 16 18 9 2 0 57 28 370
2018 Project management 21 33 27 12 3 4 0 56 16 119
2018 Other services to the public 34 20 18 13 13 0 0 55 27 35
2018 None of the above 28 31 19 14 6 2 0 60 20 131
2017 Client contact centre 23 29 22 21 4 0 0 53 25 27
2017 Federal regulators 3 44 19 24 11 0 0 47 34 37
2017 Compliance, inspection and enforcement 15 31 5 27 21 0 0 47 48 19
2017 Communications or public affairs 9 48 11 18 14 0 0 57 32 98
2017 Access to information and privacy 17 66 0 0 0 8 8 100 0 12
2017 Security 0 59 30 11 0 0 0 59 11 10
2017 Science and technology 22 39 16 12 8 2 0 63 20 951
2017 Library services 30 40 0 10 10 10 0 78 22 10
2017 Administration and operations 20 41 15 12 8 4 0 64 20 291
2017 Human resources 24 38 14 15 8 1 0 63 23 100
2017 Financial management 22 36 15 14 10 2 0 59 25 98
2017 Procurement 27 38 17 19 0 0 0 64 19 22
2017 Real property 39 34 12 6 10 0 0 72 16 32
2017 Information management 28 31 12 14 11 4 0 61 26 74
2017 Information technology 20 33 20 16 6 4 0 56 24 137
2017 Internal audit 6 72 14 7 0 0 0 78 7 14
2017 Evaluation 24 17 17 7 26 9 0 45 36 12
2017 Data sciences 22 38 21 14 1 1 2 62 16 71
2017 Policy 13 44 15 18 8 2 0 58 27 322
2017 Project management 18 37 21 15 7 1 1 56 23 108
2017 Other services to the public 27 32 14 14 10 0 3 61 24 40
2017 None of the above 18 45 13 11 10 3 0 65 22 158

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 11 26 27 14 0 0 32 42 25
2018 Federal regulators 13 40 32 8 8 0 0 52 15 39
2018 Compliance, inspection and enforcement 43 16 17 8 15 0 0 59 23 25
2018 Communications or public affairs 25 26 19 11 16 0 4 52 28 100
2018 Access to information and privacy 31 20 30 20 0 0 0 51 20 10
2018 Security 7 30 11 8 44 0 0 37 52 13
2018 Science and technology 21 30 22 13 12 1 1 52 25 963
2018 Administration and operations 24 21 20 11 19 1 3 47 32 268
2018 Human resources 14 30 25 15 14 0 1 45 29 93
2018 Financial management 19 33 19 12 14 1 2 53 27 114
2018 Procurement 30 21 20 13 9 0 7 54 24 29
2018 Real property 12 18 32 30 9 0 0 30 39 40
2018 Information management 17 30 25 7 16 0 5 50 24 57
2018 Information technology 19 28 24 8 18 2 1 49 26 90
2018 Internal audit 7 41 0 22 30 0 0 48 52 13
2018 Data sciences 16 36 29 8 11 0 0 52 19 69
2018 Policy 20 30 23 11 16 0 0 50 27 372
2018 Project management 22 23 25 15 16 0 0 44 31 119
2018 Other services to the public 27 16 30 3 21 0 3 45 24 35
2018 None of the above 23 26 19 11 19 1 1 50 31 132
2017 Client contact centre 19 7 21 28 18 0 7 28 50 28
2017 Federal regulators 21 19 32 8 14 0 6 43 23 37
2017 Compliance, inspection and enforcement 42 5 27 10 16 0 0 47 26 19
2017 Communications or public affairs 32 18 18 12 19 0 1 50 31 97
2017 Access to information and privacy 24 17 34 17 8 0 0 41 25 12
2017 Security 10 20 21 0 49 0 0 30 49 10
2017 Science and technology 26 29 20 12 12 1 2 55 24 949
2017 Library services 10 70 0 10 10 0 0 80 20 10
2017 Administration and operations 24 26 23 10 14 0 4 52 24 291
2017 Human resources 19 26 23 17 13 0 1 46 30 98
2017 Financial management 25 28 20 10 13 0 3 55 25 97
2017 Procurement 42 4 25 8 14 0 6 49 24 22
2017 Real property 20 23 25 13 19 0 0 43 32 31
2017 Information management 20 35 24 7 13 0 1 56 20 74
2017 Information technology 30 23 22 10 12 0 3 54 23 137
2017 Internal audit 22 29 21 0 28 0 0 51 28 14
2017 Evaluation 31 34 17 9 9 0 0 66 17 12
2017 Data sciences 25 24 21 15 14 0 2 50 29 71
2017 Policy 26 27 20 13 12 0 1 54 26 322
2017 Project management 30 25 19 13 11 0 2 56 24 109
2017 Other services to the public 37 26 15 10 12 0 0 63 22 40
2017 None of the above 31 17 21 15 15 0 2 48 30 158

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 43 11 7 16 0 0 66 23 24
2018 Federal regulators 10 28 26 26 10 0 0 38 36 39
2018 Compliance, inspection and enforcement 32 32 28 4 4 0 0 64 8 25
2018 Communications or public affairs 12 34 26 14 14 0 0 46 27 100
2018 Access to information and privacy 31 10 30 20 10 0 0 40 30 10
2018 Security 23 22 22 18 15 0 0 45 33 13
2018 Science and technology 16 28 29 17 10 0 1 44 27 963
2018 Administration and operations 21 26 25 17 9 1 1 48 27 269
2018 Human resources 9 32 24 17 17 0 1 41 34 93
2018 Financial management 17 28 26 19 8 0 1 46 28 114
2018 Procurement 17 21 20 23 19 0 0 39 42 29
2018 Real property 13 26 23 28 9 0 0 40 38 40
2018 Information management 18 23 35 10 11 2 2 42 22 57
2018 Information technology 11 39 21 18 9 0 1 51 28 89
2018 Internal audit 7 14 44 35 0 0 0 21 35 13
2018 Data sciences 19 24 33 13 11 0 0 43 24 69
2018 Policy 10 24 29 19 17 0 0 35 36 372
2018 Project management 11 25 36 20 7 0 0 36 28 119
2018 Other services to the public 13 33 24 18 13 0 0 46 30 34
2018 None of the above 18 28 28 16 9 0 1 47 25 132
2017 Client contact centre 19 33 15 21 13 0 0 52 33 28
2017 Federal regulators 16 27 19 24 13 0 0 43 38 37
2017 Compliance, inspection and enforcement 10 28 11 30 21 0 0 38 51 19
2017 Communications or public affairs 10 34 26 16 14 0 0 44 30 97
2017 Access to information and privacy 8 42 34 0 16 0 0 51 16 12
2017 Security 0 20 30 21 30 0 0 20 51 10
2017 Science and technology 20 27 27 16 9 1 1 48 25 950
2017 Library services 20 30 30 20 0 0 0 50 20 10
2017 Administration and operations 23 28 21 17 10 0 1 52 27 291
2017 Human resources 18 22 26 15 19 0 1 40 34 99
2017 Financial management 19 25 24 20 12 0 0 45 32 99
2017 Procurement 25 4 23 21 27 0 0 29 48 22
2017 Real property 14 25 26 16 16 0 3 41 33 31
2017 Information management 25 34 25 9 5 0 1 60 15 74
2017 Information technology 22 34 26 10 7 1 1 56 17 137
2017 Internal audit 0 29 42 22 7 0 0 29 29 14
2017 Evaluation 9 26 33 15 17 0 0 34 33 12
2017 Data sciences 19 30 29 16 4 0 2 50 20 71
2017 Policy 11 23 31 18 16 0 0 34 35 322
2017 Project management 17 24 32 17 11 0 0 41 28 108
2017 Other services to the public 22 30 16 16 12 0 3 54 29 40
2017 None of the above 26 22 21 19 12 0 0 48 31 157

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 53 7 11 12 0 0 71 22 25
2018 Federal regulators 10 35 23 21 8 0 3 47 29 39
2018 Compliance, inspection and enforcement 41 42 13 4 0 0 0 82 4 24
2018 Communications or public affairs 12 32 25 16 15 0 0 44 31 99
2018 Access to information and privacy 31 20 30 10 10 0 0 50 20 10
2018 Security 31 29 26 7 7 0 0 60 15 13
2018 Science and technology 23 37 24 10 5 0 1 61 15 960
2018 Administration and operations 23 34 20 13 6 1 2 59 20 266
2018 Human resources 11 35 20 22 8 1 1 48 31 92
2018 Financial management 19 31 28 14 8 0 1 50 22 113
2018 Procurement 17 27 30 16 10 0 0 44 26 28
2018 Real property 18 44 14 14 9 0 0 62 23 40
2018 Information management 29 40 13 3 11 2 2 72 15 57
2018 Information technology 22 39 20 11 7 0 1 62 18 90
2018 Internal audit 0 14 29 27 7 7 16 18 45 13
2018 Data sciences 32 22 20 14 9 0 3 56 24 69
2018 Policy 12 24 25 20 19 0 0 36 39 372
2018 Project management 20 26 30 16 8 1 0 46 24 118
2018 Other services to the public 27 21 29 15 5 3 0 50 20 35
2018 None of the above 28 31 22 13 5 0 1 60 18 131
2017 Client contact centre 31 15 25 15 10 0 4 48 26 27
2017 Federal regulators 14 41 21 21 3 0 0 55 24 37
2017 Compliance, inspection and enforcement 31 22 31 0 15 0 0 53 15 19
2017 Communications or public affairs 9 41 30 10 10 0 0 50 20 98
2017 Access to information and privacy 8 25 49 0 17 0 0 34 17 12
2017 Security 0 50 40 0 11 0 0 50 11 10
2017 Science and technology 31 33 19 11 4 1 2 65 15 949
2017 Library services 70 0 30 0 0 0 0 70 0 10
2017 Administration and operations 26 29 20 14 8 1 2 57 23 288
2017 Human resources 26 22 27 15 8 0 3 49 23 98
2017 Financial management 23 29 24 15 8 1 0 52 23 99
2017 Procurement 17 31 8 29 14 0 0 48 44 22
2017 Real property 26 30 12 26 0 0 6 60 28 31
2017 Information management 37 25 23 12 1 0 3 63 14 73
2017 Information technology 27 33 20 9 6 1 2 63 16 137
2017 Internal audit 7 28 28 36 0 0 0 35 36 14
2017 Evaluation 0 26 55 0 19 0 0 26 19 11
2017 Data sciences 25 35 23 12 1 0 4 62 13 71
2017 Policy 12 24 24 21 19 0 0 36 40 323
2017 Project management 21 25 22 19 12 0 1 46 32 109
2017 Other services to the public 37 23 14 16 10 0 0 60 26 40
2017 None of the above 29 26 23 8 12 1 1 56 21 157

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 25 28 16 16 0 0 40 32 25
2018 Federal regulators 13 25 28 15 18 0 0 38 33 39
2018 Compliance, inspection and enforcement 29 12 38 16 4 0 0 41 21 24
2018 Communications or public affairs 18 24 21 15 21 0 1 43 36 100
2018 Access to information and privacy 10 29 20 11 30 0 0 39 41 10
2018 Security 15 30 15 15 26 0 0 45 40 13
2018 Science and technology 14 24 27 19 14 1 1 39 34 958
2018 Administration and operations 26 28 22 14 8 1 1 55 23 270
2018 Human resources 16 18 27 20 17 0 2 34 38 90
2018 Financial management 25 19 27 18 8 1 2 46 27 114
2018 Procurement 17 15 20 26 22 0 0 32 48 29
2018 Real property 16 18 32 13 21 0 0 34 35 40
2018 Information management 17 21 22 19 16 2 3 40 37 57
2018 Information technology 8 25 28 24 13 1 1 33 38 89
2018 Internal audit 0 14 16 38 8 7 17 19 60 12
2018 Data sciences 16 17 25 18 18 3 2 35 38 69
2018 Policy 15 24 26 19 15 0 1 39 34 373
2018 Project management 15 22 31 24 8 1 0 38 32 118
2018 Other services to the public 34 7 18 28 12 0 0 42 40 35
2018 None of the above 21 20 24 24 8 1 3 42 33 130
2017 Client contact centre 15 19 26 23 17 0 0 34 41 28
2017 Federal regulators 14 29 25 11 18 0 3 44 30 37
2017 Compliance, inspection and enforcement 10 16 22 16 31 0 5 27 49 19
2017 Communications or public affairs 11 26 22 19 21 1 0 38 40 98
2017 Access to information and privacy 8 17 25 25 24 0 0 25 49 12
2017 Security 10 20 40 10 21 0 0 30 31 10
2017 Science and technology 17 22 26 19 13 1 2 41 33 951
2017 Library services 10 0 50 10 30 0 0 10 40 10
2017 Administration and operations 19 24 28 15 12 1 2 44 27 290
2017 Human resources 22 15 18 22 20 0 3 38 44 99
2017 Financial management 27 26 18 15 12 1 1 54 27 99
2017 Procurement 17 13 13 21 37 0 0 29 58 22
2017 Real property 13 27 21 18 20 0 0 40 39 31
2017 Information management 15 21 29 24 9 1 0 37 33 74
2017 Information technology 16 20 22 16 23 1 2 37 41 136
2017 Internal audit 0 21 43 29 7 0 0 21 36 14
2017 Evaluation 9 7 24 26 34 0 0 15 60 12
2017 Data sciences 23 23 23 14 12 0 5 49 27 71
2017 Policy 17 23 27 17 14 0 1 41 32 322
2017 Project management 18 25 23 19 13 0 2 44 32 109
2017 Other services to the public 31 20 19 12 14 0 3 53 27 39
2017 None of the above 22 21 18 22 15 0 2 44 38 157

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 60 22 12 4 2 0 0 82 6 24
2018 Federal regulators 32 29 21 10 3 0 5 65 14 39
2018 Compliance, inspection and enforcement 55 16 8 5 0 4 13 85 6 25
2018 Communications or public affairs 37 21 17 8 10 1 7 63 19 100
2018 Access to information and privacy 61 10 0 20 0 0 10 78 22 10
2018 Security 52 7 18 0 7 0 15 70 9 13
2018 Science and technology 41 27 16 7 3 0 5 72 11 961
2018 Administration and operations 50 17 15 7 5 0 6 71 13 269
2018 Human resources 37 25 18 5 2 1 11 71 9 92
2018 Financial management 48 18 18 7 3 0 5 70 11 114
2018 Procurement 50 15 19 3 6 3 4 70 10 29
2018 Real property 51 23 7 7 7 2 3 78 15 39
2018 Information management 52 16 13 5 2 2 10 78 8 55
2018 Information technology 53 30 5 6 0 1 5 88 6 88
2018 Internal audit 29 20 29 0 0 0 22 63 0 13
2018 Data sciences 43 30 17 1 1 0 8 79 3 69
2018 Policy 24 27 21 14 12 0 1 52 27 372
2018 Project management 39 29 21 6 1 2 3 71 7 118
2018 Other services to the public 43 25 8 13 3 0 8 75 17 35
2018 None of the above 45 21 18 7 3 0 8 71 10 131
2017 Client contact centre 40 18 18 7 7 3 7 65 15 28
2017 Federal regulators 36 26 19 6 5 0 8 67 12 37
2017 Compliance, inspection and enforcement 42 22 10 15 0 0 11 72 17 19
2017 Communications or public affairs 32 29 17 5 9 0 8 66 15 97
2017 Access to information and privacy 41 17 8 8 0 0 25 78 11 12
2017 Security 30 40 30 0 0 0 0 70 0 10
2017 Science and technology 39 28 14 7 4 1 8 73 12 951
2017 Library services 70 10 0 0 0 0 20 100 0 10
2017 Administration and operations 46 21 13 5 4 1 10 76 10 290
2017 Human resources 47 18 13 4 4 0 14 76 9 98
2017 Financial management 37 23 14 13 6 1 6 65 20 99
2017 Procurement 40 13 17 8 4 0 18 64 15 22
2017 Real property 37 22 26 3 6 0 6 63 9 31
2017 Information management 60 19 5 8 1 0 7 84 10 74
2017 Information technology 50 25 7 5 1 1 12 85 7 136
2017 Internal audit 29 36 28 0 0 0 6 70 0 14
2017 Evaluation 17 34 24 0 24 0 0 52 24 12
2017 Data sciences 38 27 16 4 1 0 13 75 6 71
2017 Policy 27 27 20 16 9 0 2 54 25 321
2017 Project management 36 25 19 6 4 1 9 68 12 109
2017 Other services to the public 49 20 9 12 4 0 5 73 17 40
2017 None of the above 41 27 13 6 6 1 6 73 12 156

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 35 18 8 2 0 0 71 10 25
2018 Federal regulators 23 19 26 24 8 0 0 42 31 38
2018 Compliance, inspection and enforcement 60 12 19 5 4 0 0 72 9 25
2018 Communications or public affairs 25 29 21 9 15 0 1 55 24 100
2018 Access to information and privacy 30 50 0 10 10 0 0 80 20 10
2018 Security 45 0 33 22 0 0 0 45 22 13
2018 Science and technology 28 30 24 11 8 0 0 58 18 957
2018 Administration and operations 34 23 20 12 10 0 1 57 23 269
2018 Human resources 29 24 25 7 11 1 2 56 19 92
2018 Financial management 34 19 20 14 11 0 2 54 26 114
2018 Procurement 24 39 21 6 10 0 0 63 16 29
2018 Real property 36 32 14 9 9 0 0 68 18 40
2018 Information management 41 26 17 7 9 0 2 68 16 57
2018 Information technology 29 43 16 9 2 1 0 73 11 90
2018 Internal audit 35 21 14 14 0 0 16 67 17 13
2018 Data sciences 26 35 21 8 8 0 2 62 16 68
2018 Policy 21 25 23 15 16 0 0 46 32 370
2018 Project management 27 27 28 11 7 0 0 54 18 119
2018 Other services to the public 26 26 25 18 5 0 0 52 23 35
2018 None of the above 35 24 23 9 7 0 2 60 16 131
2017 Client contact centre 34 31 18 6 10 0 0 65 17 28
2017 Federal regulators 16 26 29 14 16 0 0 42 29 37
2017 Compliance, inspection and enforcement 47 32 16 5 0 0 0 79 5 19
2017 Communications or public affairs 26 24 25 13 12 0 0 50 25 97
2017 Access to information and privacy 33 34 17 17 0 0 0 66 17 12
2017 Security 20 40 41 0 0 0 0 59 0 10
2017 Science and technology 29 30 24 10 5 1 1 60 16 951
2017 Library services 40 40 20 0 0 0 0 80 0 10
2017 Administration and operations 36 28 18 10 7 0 1 65 17 290
2017 Human resources 30 26 21 14 8 0 1 57 22 100
2017 Financial management 29 28 22 15 6 0 0 57 21 99
2017 Procurement 42 27 13 8 10 0 0 69 18 22
2017 Real property 38 18 25 13 6 0 0 56 19 30
2017 Information management 47 24 20 7 3 0 0 71 9 74
2017 Information technology 30 34 21 10 3 1 0 65 14 137
2017 Internal audit 36 14 28 15 7 0 0 50 22 14
2017 Evaluation 26 50 0 9 15 0 0 76 24 12
2017 Data sciences 38 28 16 10 5 0 2 68 16 71
2017 Policy 18 24 28 19 10 0 0 43 29 320
2017 Project management 22 36 18 13 8 0 2 60 22 107
2017 Other services to the public 40 33 5 16 7 0 0 72 23 40
2017 None of the above 32 26 21 11 10 0 1 58 21 158

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 22 42 11 5 0 3 40 17 25
2018 Federal regulators 8 37 36 8 8 0 3 47 16 39
2018 Compliance, inspection and enforcement 37 25 11 17 4 4 0 66 23 24
2018 Communications or public affairs 20 31 26 14 6 0 4 53 20 101
2018 Access to information and privacy 29 10 29 21 0 10 0 44 23 10
2018 Security 30 22 18 22 0 0 7 56 24 13
2018 Science and technology 22 39 23 9 5 0 1 62 15 956
2018 Administration and operations 35 29 21 6 5 1 3 67 11 266
2018 Human resources 22 28 29 17 1 1 3 52 18 92
2018 Financial management 26 40 23 8 2 1 1 66 10 114
2018 Procurement 33 23 34 3 0 7 0 60 3 29
2018 Real property 30 40 19 10 0 0 0 71 10 38
2018 Information management 24 29 32 9 4 0 2 54 13 56
2018 Information technology 19 33 31 8 9 1 0 52 17 91
2018 Internal audit 0 34 29 15 0 7 16 44 19 13
2018 Data sciences 21 32 34 3 7 1 2 55 10 69
2018 Policy 18 37 29 10 7 0 0 54 17 368
2018 Project management 24 33 27 13 2 0 1 57 16 119
2018 Other services to the public 30 22 38 10 0 0 0 52 10 35
2018 None of the above 24 31 23 13 4 1 4 58 18 131
2017 Client contact centre 24 22 14 26 14 0 0 46 40 28
2017 Federal regulators 11 42 17 22 5 0 3 55 28 36
2017 Compliance, inspection and enforcement 35 16 38 11 0 0 0 52 11 19
2017 Communications or public affairs 24 24 28 17 5 1 0 49 23 97
2017 Access to information and privacy 27 18 18 27 0 0 9 50 30 11
2017 Science and technology 27 32 21 12 6 0 1 60 18 951
2017 Library services 40 20 20 10 0 0 10 67 11 10
2017 Administration and operations 36 32 18 9 3 0 2 69 12 290
2017 Human resources 29 28 23 12 5 0 3 59 17 100
2017 Financial management 24 39 20 9 5 2 1 65 15 99
2017 Procurement 61 25 10 4 0 0 0 86 4 22
2017 Real property 28 30 19 18 6 0 0 57 24 30
2017 Information management 26 31 25 12 3 0 2 59 16 74
2017 Information technology 23 29 18 18 10 1 2 53 28 136
2017 Internal audit 14 36 36 15 0 0 0 49 15 14
2017 Evaluation 52 14 17 0 17 0 0 66 17 12
2017 Data sciences 33 35 17 8 0 1 5 73 9 71
2017 Policy 23 34 24 13 6 0 0 57 19 319
2017 Project management 24 31 27 12 4 0 1 56 16 108
2017 Other services to the public 29 41 13 7 5 3 3 74 13 40
2017 None of the above 29 30 26 9 4 2 1 60 13 157

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 36 29 6 9 0 0 56 15 25
2018 Federal regulators 12 41 31 13 0 0 3 55 13 39
2018 Compliance, inspection and enforcement 25 45 26 0 4 0 0 70 4 24
2018 Communications or public affairs 22 27 27 15 8 0 1 50 22 101
2018 Access to information and privacy 39 19 21 10 0 10 0 65 11 10
2018 Security 38 29 7 18 7 0 0 67 26 13
2018 Science and technology 20 38 25 11 6 0 0 58 17 958
2018 Administration and operations 26 33 18 14 5 2 2 61 20 267
2018 Human resources 18 33 25 17 3 1 3 53 21 92
2018 Financial management 30 35 20 8 6 0 1 66 14 114
2018 Procurement 27 27 40 6 0 0 0 54 6 28
2018 Real property 21 35 19 15 10 0 0 56 25 38
2018 Information management 16 28 43 6 5 0 2 45 11 56
2018 Information technology 13 28 31 20 7 0 1 41 28 91
2018 Internal audit 0 7 29 28 7 13 16 9 50 13
2018 Data sciences 18 23 34 13 9 0 2 42 23 69
2018 Policy 16 32 25 17 9 0 0 48 27 369
2018 Project management 17 39 27 12 3 0 2 58 15 119
2018 Other services to the public 31 27 22 21 0 0 0 58 21 35
2018 None of the above 26 33 18 16 3 1 3 61 20 131
2017 Client contact centre 18 36 11 28 7 0 0 54 35 28
2017 Federal regulators 22 41 19 16 3 0 0 62 19 37
2017 Compliance, inspection and enforcement 20 32 37 5 5 0 0 52 11 19
2017 Communications or public affairs 15 41 19 15 10 0 0 56 25 97
2017 Access to information and privacy 34 34 16 8 0 0 8 74 9 12
2017 Security 0 40 30 0 30 0 0 40 30 10
2017 Science and technology 27 29 21 14 7 1 2 57 21 946
2017 Library services 20 50 10 20 0 0 0 70 20 10
2017 Administration and operations 30 31 24 8 5 1 0 62 14 290
2017 Human resources 24 30 25 15 4 0 2 56 19 100
2017 Financial management 20 38 22 8 8 2 1 61 17 99
2017 Procurement 25 25 31 10 8 0 0 50 18 22
2017 Real property 26 35 19 7 14 0 0 61 21 30
2017 Information management 21 30 32 11 3 3 0 53 14 73
2017 Information technology 15 29 22 22 11 1 1 45 33 137
2017 Internal audit 0 57 28 15 0 0 0 57 15 14
2017 Evaluation 26 40 17 0 17 0 0 66 17 12
2017 Data sciences 24 37 21 9 7 0 2 62 16 71
2017 Policy 21 31 24 16 8 0 0 52 24 321
2017 Project management 16 34 30 15 5 0 1 50 21 108
2017 Other services to the public 33 20 23 13 7 2 0 55 21 40
2017 None of the above 30 26 23 12 7 1 1 57 19 157

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 33 24 17 9 0 0 50 26 25
2018 Federal regulators 10 46 28 13 0 0 3 58 13 39
2018 Compliance, inspection and enforcement 40 38 8 9 4 0 0 78 13 24
2018 Communications or public affairs 26 31 19 16 8 0 0 57 24 101
2018 Access to information and privacy 51 0 40 10 0 0 0 51 10 10
2018 Security 31 14 33 22 0 0 0 45 22 13
2018 Science and technology 26 35 23 10 5 0 1 62 15 958
2018 Administration and operations 31 30 21 10 5 1 1 62 16 269
2018 Human resources 26 29 19 11 11 2 3 57 22 92
2018 Financial management 31 35 18 8 7 0 1 67 15 114
2018 Procurement 40 25 32 3 0 0 0 65 3 29
2018 Real property 28 22 28 17 5 0 0 50 22 38
2018 Information management 19 29 34 7 10 0 2 49 17 56
2018 Information technology 11 25 42 11 7 0 3 37 19 90
2018 Internal audit 16 35 22 14 7 7 0 54 23 13
2018 Data sciences 16 33 27 14 10 0 0 49 24 69
2018 Policy 14 32 28 16 11 0 0 46 26 368
2018 Project management 25 31 26 14 4 0 1 56 18 119
2018 Other services to the public 28 28 26 13 5 0 0 56 18 35
2018 None of the above 25 27 22 16 6 1 2 54 23 131
2017 Client contact centre 29 25 7 21 17 0 0 54 38 28
2017 Federal regulators 19 44 18 16 3 0 0 63 19 37
2017 Compliance, inspection and enforcement 30 28 21 5 11 0 5 61 17 19
2017 Communications or public affairs 26 28 23 15 7 0 0 54 22 96
2017 Access to information and privacy 25 17 25 8 8 0 16 50 20 12
2017 Security 11 20 40 30 0 0 0 31 30 10
2017 Science and technology 30 30 21 10 6 1 2 62 17 950
2017 Library services 60 30 0 10 0 0 0 90 10 10
2017 Administration and operations 36 25 22 9 5 2 0 63 15 290
2017 Human resources 24 37 23 11 4 1 1 62 14 100
2017 Financial management 23 38 15 15 6 1 1 63 22 99
2017 Procurement 42 25 25 4 4 0 0 67 8 22
2017 Real property 42 31 14 7 6 0 0 73 13 30
2017 Information management 30 19 25 18 4 3 1 50 23 74
2017 Information technology 17 30 26 14 9 1 2 49 24 136
2017 Internal audit 15 35 21 22 7 0 0 50 29 14
2017 Evaluation 42 24 0 9 17 9 0 72 28 12
2017 Data sciences 30 33 23 6 5 0 4 65 11 71
2017 Policy 23 28 28 13 8 0 0 51 21 321
2017 Project management 15 33 26 21 4 0 1 49 25 108
2017 Other services to the public 29 24 30 10 7 0 0 52 17 40
2017 None of the above 27 33 20 13 6 1 1 61 19 158

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 42 29 16 7 6 0 0 71 13 25
2018 Federal regulators 20 43 29 5 0 0 3 65 5 39
2018 Compliance, inspection and enforcement 37 45 13 0 5 0 0 83 5 24
2018 Communications or public affairs 41 26 18 6 7 0 1 68 13 100
2018 Access to information and privacy 40 20 10 20 0 10 0 67 22 10
2018 Security 31 36 0 33 0 0 0 67 33 13
2018 Science and technology 28 34 22 10 5 0 1 63 15 954
2018 Administration and operations 31 33 19 10 5 1 3 66 15 265
2018 Human resources 26 30 25 9 7 1 1 57 17 92
2018 Financial management 29 38 22 7 2 0 2 68 9 114
2018 Procurement 26 31 14 19 10 0 0 57 29 29
2018 Real property 26 23 22 19 8 2 0 50 28 38
2018 Information management 27 28 22 14 8 0 2 56 22 54
2018 Information technology 20 38 22 10 7 2 1 60 18 91
2018 Internal audit 16 21 29 21 7 7 0 39 30 13
2018 Data sciences 26 24 31 12 7 0 0 50 19 68
2018 Policy 22 32 27 11 7 0 0 55 18 368
2018 Project management 25 33 25 14 3 0 0 58 18 117
2018 Other services to the public 34 34 18 9 5 0 0 67 15 35
2018 None of the above 28 36 17 14 4 0 2 65 18 130
2017 Client contact centre 22 50 15 7 7 0 0 72 13 28
2017 Federal regulators 13 33 25 18 11 0 0 46 30 37
2017 Compliance, inspection and enforcement 32 38 20 5 0 0 5 74 5 19
2017 Communications or public affairs 31 33 15 14 7 0 0 64 21 96
2017 Access to information and privacy 41 42 8 8 0 0 0 83 8 12
2017 Security 10 20 40 21 10 0 0 30 31 10
2017 Science and technology 30 33 20 9 5 1 2 65 15 950
2017 Library services 30 20 20 20 10 0 0 50 30 10
2017 Administration and operations 34 28 19 10 7 1 2 64 17 289
2017 Human resources 32 31 19 13 3 0 2 64 17 99
2017 Financial management 29 33 21 10 4 1 1 64 15 99
2017 Procurement 23 36 23 4 14 0 0 58 19 22
2017 Real property 28 26 35 7 3 0 0 55 10 29
2017 Information management 36 30 21 8 4 0 1 66 12 74
2017 Information technology 31 40 15 6 4 1 2 73 11 137
2017 Internal audit 22 28 44 6 0 0 0 50 6 14
2017 Evaluation 34 17 31 9 9 0 0 52 17 12
2017 Data sciences 33 36 15 4 7 3 2 73 11 70
2017 Policy 29 33 20 11 7 1 1 62 18 320
2017 Project management 26 32 20 18 4 0 2 58 22 108
2017 Other services to the public 34 21 15 17 14 0 0 55 31 40
2017 None of the above 36 32 16 10 4 2 1 70 14 158

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 40 23 23 8 5 0 0 64 13 24
2018 Federal regulators 44 27 10 10 3 0 5 76 13 39
2018 Compliance, inspection and enforcement 62 17 17 0 0 0 4 83 0 24
2018 Communications or public affairs 43 30 13 7 6 0 1 74 13 99
2018 Access to information and privacy 71 20 0 10 0 0 0 90 10 10
2018 Security 56 22 15 7 0 0 0 78 7 13
2018 Science and technology 53 26 11 4 3 0 2 81 8 953
2018 Administration and operations 61 19 10 4 3 0 3 83 7 268
2018 Human resources 54 19 14 7 4 0 2 74 11 90
2018 Financial management 51 26 11 5 1 1 5 82 7 112
2018 Procurement 59 11 19 3 3 0 4 73 7 27
2018 Real property 51 32 12 3 2 0 0 83 5 37
2018 Information management 61 17 12 3 3 0 3 80 7 56
2018 Information technology 59 26 8 2 5 0 1 85 7 91
2018 Internal audit 30 14 21 21 15 0 0 44 35 13
2018 Data sciences 48 23 12 12 5 0 0 71 17 69
2018 Policy 47 24 15 7 7 0 1 71 14 368
2018 Project management 44 28 18 3 3 0 4 75 6 118
2018 Other services to the public 66 19 7 3 3 0 3 87 5 35
2018 None of the above 44 29 17 2 5 0 5 76 6 131
2017 Client contact centre 51 22 16 7 0 0 4 76 7 28
2017 Federal regulators 52 16 16 8 5 0 3 70 14 37
2017 Compliance, inspection and enforcement 52 27 21 0 0 0 0 79 0 19
2017 Communications or public affairs 56 30 8 4 2 0 0 86 6 98
2017 Access to information and privacy 75 8 0 8 0 0 8 91 9 12
2017 Security 60 20 20 0 0 0 0 80 0 10
2017 Science and technology 57 23 13 4 2 0 1 81 6 948
2017 Library services 40 20 20 10 0 0 10 66 11 10
2017 Administration and operations 66 19 6 4 2 0 2 87 7 291
2017 Human resources 51 20 17 3 3 0 5 75 6 100
2017 Financial management 62 12 12 6 3 1 3 78 10 99
2017 Procurement 69 17 8 0 6 0 0 86 6 22
2017 Real property 50 32 13 3 0 0 3 84 3 32
2017 Information management 56 23 13 6 3 0 0 79 8 74
2017 Information technology 65 21 6 6 1 0 1 87 6 137
2017 Internal audit 50 29 14 7 0 0 0 79 7 14
2017 Evaluation 74 9 9 0 9 0 0 83 9 12
2017 Data sciences 75 16 6 0 1 0 2 93 1 71
2017 Policy 53 27 13 3 2 0 1 81 5 323
2017 Project management 50 25 12 4 2 1 6 81 6 109
2017 Other services to the public 62 17 12 5 4 0 0 79 9 40
2017 None of the above 57 21 14 5 2 0 1 79 7 158

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 72 9 9 6 0 0 4 84 7 25
2018 Federal regulators 54 23 10 0 3 0 10 86 3 39
2018 Compliance, inspection and enforcement 80 16 0 0 0 4 0 100 0 24
2018 Communications or public affairs 74 10 5 1 4 0 7 90 5 101
2018 Access to information and privacy 71 29 0 0 0 0 0 100 0 10
2018 Security 78 0 15 0 0 0 7 84 0 13
2018 Science and technology 72 14 4 2 1 1 5 92 3 959
2018 Administration and operations 75 11 6 1 1 0 5 91 2 267
2018 Human resources 60 17 6 3 3 0 10 86 7 92
2018 Financial management 68 16 7 2 0 2 5 90 2 112
2018 Procurement 73 3 14 0 3 3 4 82 3 29
2018 Real property 77 12 7 5 0 0 0 88 5 38
2018 Information management 76 10 4 3 0 2 4 92 4 55
2018 Information technology 73 15 7 1 0 0 5 92 1 91
2018 Internal audit 70 15 7 0 0 0 8 92 0 12
2018 Data sciences 68 15 7 4 3 0 4 86 7 69
2018 Policy 75 12 5 1 2 1 4 92 3 368
2018 Project management 69 15 5 1 2 0 8 92 3 118
2018 Other services to the public 74 15 0 3 0 0 8 97 3 35
2018 None of the above 68 20 6 1 0 0 6 93 1 130

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 52 23 10 7 5 0 4 77 13 25
2018 Federal regulators 56 33 5 0 3 0 3 92 3 39
2018 Compliance, inspection and enforcement 75 20 0 0 4 0 0 96 4 24
2018 Communications or public affairs 69 14 3 7 6 0 2 84 13 101
2018 Access to information and privacy 60 10 0 10 10 10 0 78 22 10
2018 Security 78 7 7 0 7 0 0 85 7 13
2018 Science and technology 70 14 5 3 4 1 2 88 7 960
2018 Administration and operations 70 13 5 3 4 1 4 87 8 266
2018 Human resources 54 21 11 2 5 1 6 80 8 91
2018 Financial management 64 15 9 3 3 2 5 85 6 112
2018 Procurement 74 18 4 0 0 0 4 96 0 29
2018 Real property 74 14 5 2 0 0 5 92 2 38
2018 Information management 70 16 5 0 5 0 3 89 6 56
2018 Information technology 68 18 7 2 1 0 4 89 4 91
2018 Internal audit 66 20 7 7 0 0 0 86 7 13
2018 Data sciences 77 12 7 0 3 0 1 91 3 69
2018 Policy 72 12 6 3 4 2 2 88 6 368
2018 Project management 70 14 7 3 3 1 2 86 6 119
2018 Other services to the public 65 19 5 5 0 0 5 89 5 35
2018 None of the above 68 11 9 4 2 0 6 85 6 131
2017 Client contact centre 69 14 7 10 0 0 0 83 10 28
2017 Federal regulators 68 24 0 5 0 0 3 95 5 37
2017 Compliance, inspection and enforcement 58 26 0 5 6 0 6 88 12 19
2017 Communications or public affairs 65 14 5 6 6 1 3 82 12 98
2017 Access to information and privacy 59 0 8 24 0 0 8 64 26 12
2017 Security 60 20 10 10 0 0 0 80 10 10
2017 Science and technology 73 12 5 3 4 1 2 88 6 952
2017 Library services 70 10 0 0 0 0 20 100 0 10
2017 Administration and operations 72 8 7 4 4 0 5 84 8 290
2017 Human resources 66 13 7 2 4 2 7 87 6 100
2017 Financial management 67 10 12 5 5 0 2 78 11 97
2017 Procurement 81 14 0 0 4 0 0 96 4 22
2017 Real property 69 9 6 7 0 0 9 86 7 32
2017 Information management 80 15 3 1 2 0 0 95 3 73
2017 Information technology 72 14 4 3 4 2 1 89 7 137
2017 Internal audit 72 21 0 7 0 0 0 93 7 14
2017 Evaluation 76 0 7 9 9 0 0 76 17 12
2017 Data sciences 80 10 7 0 1 0 2 91 1 71
2017 Policy 76 11 5 3 4 0 0 88 7 322
2017 Project management 64 18 8 3 3 0 3 85 7 109
2017 Other services to the public 73 12 5 3 7 0 0 85 10 40
2017 None of the above 73 14 4 4 3 1 1 89 8 157

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 38 30 14 9 4 0 5 72 13 25
2018 Federal regulators 54 33 5 5 0 0 3 90 5 39
2018 Compliance, inspection and enforcement 61 24 11 0 4 0 0 85 4 25
2018 Communications or public affairs 54 23 10 4 4 0 5 81 8 98
2018 Access to information and privacy 39 20 21 19 0 0 0 59 19 10
2018 Security 45 33 15 7 0 0 0 78 7 13
2018 Science and technology 50 31 11 4 3 0 1 82 7 960
2018 Administration and operations 53 26 12 3 4 0 1 81 7 266
2018 Human resources 49 27 8 6 6 1 2 78 13 93
2018 Financial management 56 26 13 3 0 0 2 84 4 114
2018 Procurement 74 10 7 6 3 0 0 84 9 29
2018 Real property 72 21 5 0 3 0 0 93 3 39
2018 Information management 59 24 11 2 4 0 2 84 5 57
2018 Information technology 51 34 12 1 0 0 1 86 1 91
2018 Internal audit 50 28 0 7 0 0 16 92 8 13
2018 Data sciences 50 24 13 6 7 0 0 74 13 69
2018 Policy 61 28 8 2 2 0 1 89 4 371
2018 Project management 57 29 8 3 1 0 3 88 4 119
2018 Other services to the public 60 20 11 8 0 0 0 81 8 35
2018 None of the above 57 24 8 3 5 0 2 83 8 132
2017 Client contact centre 40 31 19 10 0 0 0 71 10 28
2017 Federal regulators 30 51 14 3 0 0 3 83 3 37
2017 Compliance, inspection and enforcement 48 26 11 16 0 0 0 73 16 19
2017 Communications or public affairs 59 19 8 8 5 0 1 79 13 98
2017 Access to information and privacy 50 25 0 17 0 0 8 82 18 12
2017 Security 60 20 20 0 0 0 0 80 0 10
2017 Science and technology 54 29 10 4 2 0 1 84 7 952
2017 Library services 50 40 0 0 0 0 10 100 0 10
2017 Administration and operations 59 23 7 3 4 0 4 86 7 289
2017 Human resources 56 23 10 5 3 0 3 82 8 100
2017 Financial management 51 34 7 3 3 0 1 86 6 99
2017 Procurement 63 37 0 0 0 0 0 100 0 22
2017 Real property 73 18 3 3 3 0 0 91 6 32
2017 Information management 64 25 7 1 3 0 0 89 4 74
2017 Information technology 52 33 9 4 1 0 1 86 5 136
2017 Internal audit 50 28 22 0 0 0 0 78 0 14
2017 Evaluation 42 17 24 9 9 0 0 59 17 12
2017 Data sciences 60 29 9 0 0 0 2 91 0 71
2017 Policy 64 27 7 1 2 0 0 91 2 323
2017 Project management 55 29 8 4 2 0 3 85 6 109
2017 Other services to the public 50 33 7 7 0 0 3 85 7 40
2017 None of the above 56 29 6 4 4 0 1 86 8 158

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 42 24 21 5 2 0 5 70 8 25
2018 Federal regulators 35 34 23 5 0 0 3 71 6 39
2018 Compliance, inspection and enforcement 61 27 5 4 4 0 0 87 8 25
2018 Communications or public affairs 47 22 17 7 4 0 3 71 11 98
2018 Access to information and privacy 29 0 31 20 10 10 0 33 33 10
2018 Security 52 26 7 7 7 0 0 78 15 13
2018 Science and technology 53 23 11 6 5 0 1 77 12 956
2018 Administration and operations 57 17 13 6 6 0 1 75 12 266
2018 Human resources 54 17 12 10 4 1 2 73 15 93
2018 Financial management 52 20 18 7 2 0 1 73 9 114
2018 Procurement 70 17 11 3 0 0 0 86 3 29
2018 Real property 73 14 7 5 0 0 0 88 5 38
2018 Information management 56 17 17 5 3 0 2 74 9 57
2018 Information technology 47 29 15 3 4 1 0 77 7 88
2018 Internal audit 34 35 7 7 0 0 16 82 9 13
2018 Data sciences 57 23 7 2 10 0 0 81 12 69
2018 Policy 51 22 13 9 5 0 1 74 13 368
2018 Project management 53 24 14 5 3 0 1 77 9 118
2018 Other services to the public 48 15 20 5 9 0 3 64 15 35
2018 None of the above 61 19 6 7 4 0 2 82 11 132
2017 Client contact centre 51 24 14 7 3 0 0 75 10 28
2017 Federal regulators 52 29 8 8 0 0 3 84 8 37
2017 Compliance, inspection and enforcement 64 5 20 0 11 0 0 69 11 19
2017 Communications or public affairs 53 21 8 8 7 1 2 76 15 98
2017 Access to information and privacy 58 17 0 17 0 0 8 82 18 12
2017 Security 60 10 20 10 0 0 0 70 10 10
2017 Science and technology 57 21 9 6 5 1 1 80 11 952
2017 Library services 60 20 10 0 0 0 10 89 0 10
2017 Administration and operations 63 16 8 5 5 1 3 82 10 290
2017 Human resources 60 18 6 6 5 0 5 82 11 100
2017 Financial management 58 18 9 9 4 0 1 78 13 99
2017 Procurement 71 13 8 0 4 0 4 87 4 22
2017 Real property 68 16 9 3 4 0 0 84 7 32
2017 Information management 67 19 8 3 3 0 0 86 6 73
2017 Information technology 56 17 12 8 6 0 1 74 14 136
2017 Internal audit 43 28 22 7 0 0 0 71 7 14
2017 Evaluation 76 0 7 0 17 0 0 76 17 12
2017 Data sciences 62 16 13 3 1 0 5 82 5 70
2017 Policy 62 16 13 5 5 0 0 78 10 323
2017 Project management 57 19 13 6 4 0 1 77 10 109
2017 Other services to the public 67 24 4 0 5 0 0 91 5 40
2017 None of the above 54 19 8 9 6 2 2 77 15 158

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 63 0 0 0 3 0 33 95 5 24
2018 Federal regulators 48 18 3 3 3 0 26 90 7 39
2018 Compliance, inspection and enforcement 43 17 11 0 0 0 29 85 0 25
2018 Communications or public affairs 51 11 10 4 1 0 24 81 6 98
2018 Access to information and privacy 60 10 0 10 0 0 20 88 12 10
2018 Security 37 33 7 7 0 0 15 83 9 13
2018 Science and technology 55 17 7 2 0 0 18 89 3 950
2018 Administration and operations 53 9 4 1 3 1 29 88 6 265
2018 Human resources 47 6 7 2 4 1 31 79 10 92
2018 Financial management 57 9 8 6 2 0 17 80 10 113
2018 Procurement 51 13 7 3 0 0 26 87 4 29
2018 Real property 66 14 2 2 5 0 11 90 8 39
2018 Information management 56 6 6 0 0 0 32 91 0 55
2018 Information technology 48 15 5 2 0 0 30 89 3 91
2018 Internal audit 46 23 0 0 0 0 31 100 0 12
2018 Data sciences 57 13 10 0 0 0 20 88 0 69
2018 Policy 56 14 6 2 0 0 22 89 3 366
2018 Project management 60 15 2 0 1 0 23 97 1 117
2018 Other services to the public 46 18 5 3 3 0 25 86 7 35
2018 None of the above 58 13 5 0 0 0 25 94 0 131
2017 Client contact centre 58 25 6 3 3 0 3 86 7 28
2017 Federal regulators 40 19 8 3 0 0 30 84 4 36
2017 Compliance, inspection and enforcement 48 5 0 5 0 0 42 91 9 19
2017 Communications or public affairs 52 11 2 4 2 0 29 89 9 98
2017 Access to information and privacy 59 0 8 8 7 0 17 71 19 12
2017 Security 70 10 10 0 0 0 10 89 0 10
2017 Science and technology 59 17 4 2 1 0 17 92 3 951
2017 Library services 60 10 0 0 0 0 30 100 0 10
2017 Administration and operations 50 11 5 1 1 1 32 91 3 287
2017 Human resources 49 11 5 1 2 0 32 88 4 100
2017 Financial management 52 14 8 3 3 0 20 82 7 99
2017 Procurement 52 17 4 0 0 0 27 94 0 22
2017 Real property 51 22 0 3 3 0 22 92 8 32
2017 Information management 63 8 4 0 2 3 21 93 2 73
2017 Information technology 59 16 4 1 1 0 20 93 3 136
2017 Internal audit 44 34 7 0 0 0 15 91 0 14
2017 Evaluation 42 26 0 0 15 0 17 81 19 12
2017 Data sciences 61 15 3 0 0 0 22 97 0 71
2017 Policy 61 14 3 1 1 0 21 94 3 323
2017 Project management 54 15 6 3 0 0 22 89 3 109
2017 Other services to the public 59 15 4 0 0 0 22 94 0 40
2017 None of the above 61 11 3 1 2 1 20 92 4 157

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 73 14 5 0 0 0 8 94 0 25
2018 Federal regulators 43 41 13 0 0 0 3 87 0 39
2018 Compliance, inspection and enforcement 45 39 12 4 0 0 0 84 4 25
2018 Communications or public affairs 70 7 6 5 0 0 12 87 6 98
2018 Access to information and privacy 60 20 10 0 0 10 0 89 0 10
2018 Security 82 7 11 0 0 0 0 89 0 13
2018 Science and technology 71 16 5 1 0 1 5 93 1 957
2018 Administration and operations 77 11 4 1 1 1 7 94 2 266
2018 Human resources 67 16 7 0 0 0 11 92 0 90
2018 Financial management 74 14 6 3 0 0 3 92 3 113
2018 Procurement 67 14 16 4 0 0 0 80 4 29
2018 Real property 69 21 2 5 0 0 2 92 5 38
2018 Information management 63 22 2 2 4 0 7 91 7 56
2018 Information technology 68 15 5 1 1 1 9 92 3 91
2018 Internal audit 56 22 0 0 0 0 22 100 0 13
2018 Data sciences 75 9 8 2 0 0 5 90 2 69
2018 Policy 70 18 4 2 0 0 4 93 2 370
2018 Project management 64 24 5 1 1 0 6 93 2 118
2018 Other services to the public 75 14 3 3 0 0 5 94 3 35
2018 None of the above 63 16 11 0 2 0 8 86 3 132
2017 Client contact centre 72 11 7 3 0 3 3 89 4 28
2017 Federal regulators 64 22 8 0 3 0 3 89 3 36
2017 Compliance, inspection and enforcement 48 31 21 0 0 0 0 79 0 19
2017 Communications or public affairs 76 15 2 1 1 0 5 96 2 97
2017 Access to information and privacy 75 8 8 8 0 0 0 83 8 12
2017 Security 70 30 0 0 0 0 0 100 0 10
2017 Science and technology 71 15 4 1 1 0 7 93 2 950
2017 Library services 50 30 0 0 0 0 20 100 0 10
2017 Administration and operations 72 12 3 1 1 0 11 95 2 289
2017 Human resources 68 17 1 2 1 0 11 96 3 100
2017 Financial management 75 10 5 2 0 0 8 92 2 98
2017 Procurement 75 5 9 0 0 0 11 90 0 20
2017 Real property 70 15 9 3 0 0 3 88 3 32
2017 Information management 63 20 3 1 3 1 8 92 5 74
2017 Information technology 68 13 3 3 2 1 10 91 6 135
2017 Internal audit 72 14 7 0 0 0 7 92 0 14
2017 Evaluation 83 9 0 0 9 0 0 91 9 12
2017 Data sciences 77 8 6 0 2 0 8 92 2 71
2017 Policy 79 11 5 2 0 0 4 94 2 322
2017 Project management 74 13 4 2 1 0 7 93 3 108
2017 Other services to the public 71 19 3 2 2 0 3 92 5 40
2017 None of the above 73 17 3 2 0 1 5 95 2 155

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 57 13 10 10 9 0 2 71 19 25
2018 Federal regulators 74 18 5 0 0 0 3 95 0 39
2018 Compliance, inspection and enforcement 84 12 4 0 0 0 0 96 0 25
2018 Communications or public affairs 70 11 3 3 4 0 9 89 8 98
2018 Access to information and privacy 80 0 0 10 0 10 0 89 11 10
2018 Security 78 7 7 0 7 0 0 85 7 13
2018 Science and technology 65 15 7 3 6 0 3 83 9 956
2018 Administration and operations 70 13 6 3 5 1 3 85 8 265
2018 Human resources 66 15 5 2 2 2 6 89 5 93
2018 Financial management 74 14 4 0 3 1 3 92 4 114
2018 Procurement 87 4 9 0 0 0 0 91 0 29
2018 Real property 70 16 11 3 0 0 0 86 3 39
2018 Information management 70 12 4 4 4 0 7 87 8 57
2018 Information technology 60 24 6 1 6 0 3 87 7 90
2018 Internal audit 63 13 16 8 0 0 0 77 8 13
2018 Data sciences 66 18 4 7 4 0 0 84 12 69
2018 Policy 77 9 5 4 3 0 2 88 7 370
2018 Project management 65 18 9 2 4 0 2 85 6 118
2018 Other services to the public 56 12 13 3 8 7 3 74 12 35
2018 None of the above 61 15 8 7 5 1 3 79 13 132
2017 Client contact centre 62 15 3 17 0 0 3 79 18 28
2017 Federal regulators 65 25 3 3 3 0 3 92 5 37
2017 Compliance, inspection and enforcement 73 10 0 0 6 0 11 93 7 19
2017 Communications or public affairs 61 19 9 2 6 0 3 82 8 98
2017 Access to information and privacy 83 0 0 8 8 0 0 83 17 12
2017 Security 50 31 20 0 0 0 0 80 0 10
2017 Science and technology 65 15 6 4 5 1 4 84 10 953
2017 Library services 41 20 0 0 20 0 20 75 25 10
2017 Administration and operations 68 14 5 4 4 0 5 86 8 290
2017 Human resources 64 17 4 4 2 1 8 89 7 100
2017 Financial management 74 13 3 2 2 2 3 92 4 99
2017 Procurement 81 13 0 6 0 0 0 94 6 22
2017 Real property 57 19 12 0 3 3 6 84 3 32
2017 Information management 65 9 9 8 7 1 0 75 15 74
2017 Information technology 58 19 11 4 4 1 3 80 8 137
2017 Internal audit 72 21 0 0 7 0 0 93 7 14
2017 Evaluation 78 16 7 0 0 0 0 93 0 12
2017 Data sciences 56 16 12 4 6 0 5 77 11 71
2017 Policy 79 11 4 1 2 0 3 93 3 323
2017 Project management 60 25 8 1 2 0 5 89 3 109
2017 Other services to the public 68 17 2 6 7 0 0 85 13 39
2017 None of the above 64 13 10 3 5 0 5 81 8 158

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 55 25 14 3 0 0 2 82 4 25
2018 Federal regulators 54 33 10 0 3 0 0 87 3 38
2018 Compliance, inspection and enforcement 61 20 16 3 0 0 0 81 3 25
2018 Communications or public affairs 59 19 13 2 3 0 5 82 5 98
2018 Access to information and privacy 39 30 21 10 0 0 0 69 10 10
2018 Security 40 37 8 15 0 0 0 77 15 13
2018 Science and technology 49 32 13 3 1 0 2 82 5 959
2018 Administration and operations 48 26 17 3 3 1 2 76 6 267
2018 Human resources 40 36 17 3 1 0 3 78 4 93
2018 Financial management 48 31 12 5 2 1 1 80 7 114
2018 Procurement 67 19 10 0 0 0 3 89 0 28
2018 Real property 49 27 15 3 2 0 4 79 5 39
2018 Information management 46 27 19 5 2 0 2 74 7 56
2018 Information technology 38 31 20 4 2 1 3 72 7 91
2018 Internal audit 34 44 22 0 0 0 0 78 0 13
2018 Data sciences 51 32 11 5 0 0 0 83 5 69
2018 Policy 52 25 15 4 2 0 1 79 6 367
2018 Project management 49 24 19 5 1 0 2 75 6 118
2018 Other services to the public 53 31 5 8 0 0 3 86 8 35
2018 None of the above 54 24 16 2 2 1 1 80 4 132
2017 Client contact centre 51 25 14 7 0 0 3 78 7 28
2017 Federal regulators 51 16 24 3 3 0 3 69 6 37
2017 Compliance, inspection and enforcement 37 43 15 0 0 0 5 84 0 19
2017 Communications or public affairs 40 35 17 4 2 0 2 76 6 98
2017 Access to information and privacy 34 41 8 17 0 0 0 75 17 12
2017 Security 20 50 30 0 0 0 0 70 0 10
2017 Science and technology 54 30 11 2 1 1 3 86 3 952
2017 Library services 40 30 20 0 0 0 10 78 0 10
2017 Administration and operations 51 25 12 4 4 0 2 79 8 290
2017 Human resources 42 32 9 8 3 0 6 79 12 100
2017 Financial management 53 24 14 5 2 1 0 78 7 99
2017 Procurement 49 47 4 0 0 0 0 96 0 21
2017 Real property 45 37 12 4 3 0 0 82 7 32
2017 Information management 68 26 3 1 0 0 1 96 1 74
2017 Information technology 41 33 17 5 1 1 2 76 7 137
2017 Internal audit 50 29 21 0 0 0 0 79 0 14
2017 Evaluation 52 33 0 9 7 0 0 85 15 12
2017 Data sciences 51 26 13 3 0 1 7 84 3 71
2017 Policy 55 28 11 3 1 1 2 85 4 322
2017 Project management 46 38 11 3 0 0 3 86 3 109
2017 Other services to the public 63 24 7 5 0 0 0 88 5 39
2017 None of the above 55 26 13 1 2 1 3 84 2 157

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 42 40 7 4 0 0 50 11 25
2018 Federal regulators 13 28 44 10 5 0 0 41 15 39
2018 Compliance, inspection and enforcement 31 27 33 4 4 0 0 59 8 25
2018 Communications or public affairs 16 27 33 19 5 0 0 43 24 101
2018 Access to information and privacy 19 10 61 10 0 0 0 29 10 10
2018 Security 15 30 26 29 0 0 0 45 29 13
2018 Science and technology 13 34 35 15 3 0 0 47 18 961
2018 Administration and operations 15 34 37 8 5 0 0 49 13 270
2018 Human resources 10 31 40 10 8 0 0 42 19 93
2018 Financial management 16 34 39 10 1 0 0 51 11 113
2018 Procurement 16 36 23 25 0 0 0 52 25 29
2018 Real property 20 29 33 13 5 0 0 49 18 40
2018 Information management 16 37 30 10 5 0 2 53 16 57
2018 Information technology 13 36 34 11 6 0 0 49 16 91
2018 Internal audit 21 29 43 7 0 0 0 50 7 13
2018 Data sciences 16 36 31 16 1 0 0 52 18 69
2018 Policy 7 30 41 17 5 0 0 38 21 371
2018 Project management 9 33 43 12 3 0 0 42 15 119
2018 Other services to the public 21 13 42 18 6 0 0 34 24 35
2018 None of the above 8 37 40 11 3 0 0 45 15 132
2017 Client contact centre 11 23 53 9 3 0 0 34 12 28
2017 Federal regulators 6 25 40 24 5 0 0 30 29 37
2017 Compliance, inspection and enforcement 10 21 48 16 5 0 0 31 21 19
2017 Communications or public affairs 10 23 47 13 7 0 0 33 20 98
2017 Access to information and privacy 8 34 34 24 0 0 0 42 24 12
2017 Security 0 10 59 21 10 0 0 10 31 10
2017 Science and technology 12 33 37 13 4 0 0 45 18 953
2017 Library services 20 50 30 0 0 0 0 70 0 10
2017 Administration and operations 18 30 36 12 4 0 0 48 15 291
2017 Human resources 10 28 34 20 8 0 0 38 27 100
2017 Financial management 12 30 33 17 8 0 0 42 25 99
2017 Procurement 11 25 36 14 14 0 0 36 28 22
2017 Real property 14 31 36 12 7 0 0 45 19 32
2017 Information management 15 34 38 9 3 1 0 50 12 74
2017 Information technology 12 35 36 13 5 0 0 46 18 137
2017 Internal audit 7 29 49 15 0 0 0 36 15 14
2017 Evaluation 0 43 33 7 17 0 0 43 24 12
2017 Data sciences 18 27 39 11 4 0 2 45 15 71
2017 Policy 9 30 36 17 8 0 0 39 25 323
2017 Project management 9 30 41 14 5 1 0 40 19 109
2017 Other services to the public 19 31 31 4 14 0 0 50 19 40
2017 None of the above 13 32 35 15 5 1 0 45 20 158

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 25 29 25 14 0 0 39 32 25
2018 Federal regulators 10 22 45 20 3 0 0 23 32 38
2018 Compliance, inspection and enforcement 12 17 39 24 9 0 0 33 29 24
2018 Communications or public affairs 12 19 35 18 16 0 1 34 30 100
2018 Access to information and privacy 10 11 40 19 20 0 0 39 21 10
2018 Security 7 22 47 23 0 0 0 23 29 13
2018 Science and technology 6 17 39 25 12 0 0 38 23 957
2018 Administration and operations 9 18 34 27 11 0 0 39 27 270
2018 Human resources 10 23 34 23 11 0 0 34 32 92
2018 Financial management 5 17 42 24 11 0 0 35 23 111
2018 Procurement 13 16 47 7 17 0 0 24 29 29
2018 Real property 9 17 38 20 16 0 0 35 27 40
2018 Information management 4 16 37 30 12 0 2 42 20 53
2018 Information technology 6 19 46 22 7 0 0 29 25 90
2018 Internal audit 0 15 48 31 7 0 0 37 15 13
2018 Data sciences 4 14 41 32 9 0 0 41 18 69
2018 Policy 10 25 37 21 8 0 0 28 35 368
2018 Project management 5 20 49 19 7 0 0 26 25 115
2018 Other services to the public 8 24 28 18 21 0 0 40 32 35
2018 None of the above 10 17 45 18 9 0 0 28 27 131
2017 Client contact centre 3 26 32 31 8 0 0 39 29 27
2017 Federal regulators 8 27 46 16 3 0 0 19 35 37
2017 Compliance, inspection and enforcement 0 27 47 21 5 0 0 26 27 19
2017 Communications or public affairs 11 16 45 19 8 0 1 27 28 98
2017 Access to information and privacy 0 17 58 17 8 0 0 25 17 12
2017 Security 0 50 50 0 0 0 0 0 50 10
2017 Science and technology 5 16 39 27 13 0 0 40 21 951
2017 Library services 0 20 40 40 0 0 0 40 20 10
2017 Administration and operations 8 21 36 22 13 0 0 35 29 289
2017 Human resources 9 25 32 28 5 0 1 33 35 99
2017 Financial management 13 18 35 27 6 0 1 33 32 98
2017 Procurement 14 29 31 10 11 0 4 22 45 22
2017 Real property 7 22 27 26 18 0 0 43 30 31
2017 Information management 3 11 41 26 19 0 0 45 14 73
2017 Information technology 5 21 38 23 12 1 1 36 26 137
2017 Internal audit 0 6 57 22 15 0 0 36 6 14
2017 Evaluation 9 33 42 9 9 0 0 17 41 12
2017 Data sciences 2 11 29 36 19 0 2 56 14 71
2017 Policy 8 26 39 19 8 0 0 27 34 323
2017 Project management 8 18 38 27 8 0 0 35 27 109
2017 Other services to the public 7 11 45 32 5 0 0 37 18 40
2017 None of the above 6 22 32 26 12 1 0 39 29 158
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 37 10 19 3 9 0 25 75 25
2018 Federal regulators 21 47 20 5 7 0 0 21 79 39
2018 Compliance, inspection and enforcement 40 24 21 7 4 4 0 41 59 25
2018 Communications or public affairs 33 28 16 8 9 1 4 35 65 100
2018 Access to information and privacy 51 19 30 0 0 0 0 51 49 10
2018 Security 22 41 15 7 15 0 0 22 78 13
2018 Science and technology 27 29 20 11 9 4 0 29 71 965
2018 Administration and operations 32 24 17 12 13 0 2 33 67 267
2018 Human resources 25 26 19 20 9 1 0 25 75 93
2018 Financial management 32 31 22 8 7 1 0 32 68 113
2018 Procurement 43 17 11 13 12 3 0 44 56 28
2018 Real property 25 19 36 9 12 0 0 25 75 39
2018 Information management 36 24 18 8 5 5 3 40 60 57
2018 Information technology 36 22 23 8 7 4 2 38 62 91
2018 Internal audit 29 27 15 7 15 7 0 31 69 13
2018 Data sciences 26 34 17 13 8 1 0 26 74 69
2018 Policy 27 29 20 12 11 1 0 28 72 371
2018 Project management 24 29 19 13 12 4 0 25 75 119
2018 Other services to the public 25 19 19 10 13 5 9 29 71 35
2018 None of the above 31 21 18 9 17 4 1 33 67 131
2017 Client contact centre 29 35 10 19 4 0 4 30 70 28
2017 Federal regulators 16 29 38 8 3 3 3 17 83 37
2017 Compliance, inspection and enforcement 36 28 25 0 11 0 0 36 64 19
2017 Communications or public affairs 27 35 20 7 6 5 0 29 71 98
2017 Access to information and privacy 49 0 34 0 8 0 8 54 46 12
2017 Security 10 20 40 10 10 10 0 11 89 10
2017 Science and technology 33 25 18 8 8 7 1 36 64 953
2017 Library services 30 51 0 0 20 0 0 30 70 10
2017 Administration and operations 38 24 15 8 10 3 1 40 60 291
2017 Human resources 38 24 19 9 8 1 1 38 62 100
2017 Financial management 29 30 24 4 11 1 1 30 70 99
2017 Procurement 42 22 4 21 4 0 6 45 55 22
2017 Real property 39 16 19 19 7 0 0 39 61 32
2017 Information management 38 23 19 8 3 10 0 42 58 74
2017 Information technology 35 22 22 10 6 4 1 37 63 137
2017 Internal audit 15 22 22 21 21 0 0 15 85 14
2017 Evaluation 31 34 17 0 17 0 0 31 69 12
2017 Data sciences 27 25 21 10 11 4 0 29 71 71
2017 Policy 30 24 24 11 7 3 0 31 69 323
2017 Project management 40 26 14 8 6 5 0 43 57 109
2017 Other services to the public 29 33 22 6 5 5 0 31 69 40
2017 None of the above 29 25 23 10 7 3 2 31 69 158

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 10 17
2018 Federal regulators 3 31
2018 Compliance, inspection and enforcement 23 14
2018 Communications or public affairs 25 64
2018 Security 38 10
2018 Science and technology 14 664
2018 Administration and operations 25 174
2018 Human resources 17 69
2018 Financial management 13 76
2018 Procurement 19 16
2018 Real property 11 29
2018 Information management 18 33
2018 Information technology 8 54
2018 Data sciences 16 49
2018 Policy 26 264
2018 Project management 22 85
2018 Other services to the public 22 22
2018 None of the above 30 82
2017 Client contact centre 5 19
2017 Federal regulators 7 29
2017 Compliance, inspection and enforcement 0 12
2017 Communications or public affairs 21 65
2017 Science and technology 15 563
2017 Administration and operations 20 165
2017 Human resources 25 59
2017 Financial management 19 68
2017 Procurement 16 12
2017 Real property 34 19
2017 Information management 20 39
2017 Information technology 12 81
2017 Internal audit 36 11
2017 Data sciences 27 47
2017 Policy 19 215
2017 Project management 24 61
2017 Other services to the public 20 26
2017 None of the above 22 103

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 26 17
2018 Federal regulators 31 31
2018 Compliance, inspection and enforcement 16 14
2018 Communications or public affairs 27 64
2018 Security 28 10
2018 Science and technology 36 664
2018 Administration and operations 36 174
2018 Human resources 38 69
2018 Financial management 27 76
2018 Procurement 36 16
2018 Real property 36 29
2018 Information management 30 33
2018 Information technology 29 54
2018 Data sciences 34 49
2018 Policy 35 264
2018 Project management 45 85
2018 Other services to the public 47 22
2018 None of the above 35 82
2017 Client contact centre 26 19
2017 Federal regulators 48 29
2017 Compliance, inspection and enforcement 16 12
2017 Communications or public affairs 33 65
2017 Science and technology 40 563
2017 Administration and operations 33 165
2017 Human resources 34 59
2017 Financial management 31 68
2017 Procurement 32 12
2017 Real property 41 19
2017 Information management 31 39
2017 Information technology 36 81
2017 Internal audit 73 11
2017 Data sciences 40 47
2017 Policy 35 215
2017 Project management 26 61
2017 Other services to the public 32 26
2017 None of the above 37 103

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 19 17
2018 Federal regulators 20 31
2018 Compliance, inspection and enforcement 21 14
2018 Communications or public affairs 16 64
2018 Security 29 10
2018 Science and technology 23 664
2018 Administration and operations 30 174
2018 Human resources 29 69
2018 Financial management 21 76
2018 Procurement 25 16
2018 Real property 43 29
2018 Information management 24 33
2018 Information technology 17 54
2018 Data sciences 24 49
2018 Policy 24 264
2018 Project management 21 85
2018 Other services to the public 13 22
2018 None of the above 35 82
2017 Client contact centre 10 19
2017 Federal regulators 14 29
2017 Compliance, inspection and enforcement 0 12
2017 Communications or public affairs 18 65
2017 Science and technology 14 563
2017 Administration and operations 25 165
2017 Human resources 22 59
2017 Financial management 21 68
2017 Procurement 8 12
2017 Real property 12 19
2017 Information management 11 39
2017 Information technology 17 81
2017 Internal audit 45 11
2017 Data sciences 19 47
2017 Policy 26 215
2017 Project management 18 61
2017 Other services to the public 14 26
2017 None of the above 21 103

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 29 17
2018 Federal regulators 17 31
2018 Compliance, inspection and enforcement 22 14
2018 Communications or public affairs 30 64
2018 Security 81 10
2018 Science and technology 18 664
2018 Administration and operations 38 174
2018 Human resources 14 69
2018 Financial management 44 76
2018 Procurement 36 16
2018 Real property 46 29
2018 Information management 27 33
2018 Information technology 32 54
2018 Data sciences 22 49
2018 Policy 43 264
2018 Project management 39 85
2018 Other services to the public 29 22
2018 None of the above 27 82
2017 Client contact centre 37 19
2017 Federal regulators 14 29
2017 Compliance, inspection and enforcement 43 12
2017 Communications or public affairs 45 65
2017 Science and technology 26 563
2017 Administration and operations 34 165
2017 Human resources 25 59
2017 Financial management 42 68
2017 Procurement 56 12
2017 Real property 56 19
2017 Information management 25 39
2017 Information technology 28 81
2017 Internal audit 44 11
2017 Data sciences 33 47
2017 Policy 41 215
2017 Project management 36 61
2017 Other services to the public 34 26
2017 None of the above 38 103

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 17
2018 Federal regulators 3 31
2018 Compliance, inspection and enforcement 7 14
2018 Communications or public affairs 8 64
2018 Security 9 10
2018 Science and technology 7 664
2018 Administration and operations 10 174
2018 Human resources 7 69
2018 Financial management 5 76
2018 Procurement 18 16
2018 Real property 6 29
2018 Information management 6 33
2018 Information technology 8 54
2018 Data sciences 11 49
2018 Policy 8 264
2018 Project management 3 85
2018 Other services to the public 0 22
2018 None of the above 7 82
2017 Client contact centre 0 19
2017 Federal regulators 0 29
2017 Compliance, inspection and enforcement 0 12
2017 Communications or public affairs 8 65
2017 Science and technology 7 563
2017 Administration and operations 6 165
2017 Human resources 6 59
2017 Financial management 10 68
2017 Procurement 0 12
2017 Real property 5 19
2017 Information management 3 39
2017 Information technology 7 81
2017 Internal audit 9 11
2017 Data sciences 10 47
2017 Policy 7 215
2017 Project management 7 61
2017 Other services to the public 0 26
2017 None of the above 3 103

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 20 17
2018 Federal regulators 40 31
2018 Compliance, inspection and enforcement 29 14
2018 Communications or public affairs 23 64
2018 Security 29 10
2018 Science and technology 36 664
2018 Administration and operations 25 174
2018 Human resources 28 69
2018 Financial management 30 76
2018 Procurement 25 16
2018 Real property 21 29
2018 Information management 39 33
2018 Information technology 31 54
2018 Data sciences 43 49
2018 Policy 31 264
2018 Project management 30 85
2018 Other services to the public 25 22
2018 None of the above 29 82

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 64 17
2018 Federal regulators 42 31
2018 Compliance, inspection and enforcement 58 14
2018 Communications or public affairs 31 64
2018 Security 19 10
2018 Science and technology 33 664
2018 Administration and operations 41 174
2018 Human resources 51 69
2018 Financial management 36 76
2018 Procurement 29 16
2018 Real property 40 29
2018 Information management 30 33
2018 Information technology 40 54
2018 Data sciences 34 49
2018 Policy 40 264
2018 Project management 24 85
2018 Other services to the public 39 22
2018 None of the above 37 82
2017 Client contact centre 42 19
2017 Federal regulators 69 29
2017 Compliance, inspection and enforcement 50 12
2017 Communications or public affairs 31 65
2017 Science and technology 47 563
2017 Administration and operations 47 165
2017 Human resources 49 59
2017 Financial management 47 68
2017 Procurement 76 12
2017 Real property 35 19
2017 Information management 54 39
2017 Information technology 50 81
2017 Internal audit 91 11
2017 Data sciences 38 47
2017 Policy 40 215
2017 Project management 40 61
2017 Other services to the public 39 26
2017 None of the above 36 103

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Client contact centre 10 69 5 0 6 10 16
2018 Federal regulators 4 47 17 19 3 10 30
2018 Compliance, inspection and enforcement 0 65 7 12 8 7 14
2018 Communications or public affairs 0 53 23 10 3 11 62
2018 Security 0 33 11 28 0 28 10
2018 Science and technology 5 45 20 10 5 15 635
2018 Administration and operations 4 41 18 10 6 21 165
2018 Human resources 5 49 23 3 8 14 65
2018 Financial management 6 50 17 5 3 21 73
2018 Procurement 0 42 14 0 6 39 15
2018 Real property 3 31 19 17 0 30 29
2018 Information management 0 57 15 9 6 13 32
2018 Information technology 6 36 20 15 2 21 53
2018 Data sciences 6 51 14 10 4 16 48
2018 Policy 3 42 26 11 3 15 251
2018 Project management 6 37 17 11 11 17 81
2018 Other services to the public 0 37 27 16 0 20 20
2018 None of the above 4 40 16 10 9 21 78
2017 Client contact centre 21 58 10 0 5 6 19
2017 Federal regulators 3 56 18 7 3 13 29
2017 Compliance, inspection and enforcement 0 66 8 9 0 17 12
2017 Communications or public affairs 9 49 15 11 1 14 65
2017 Science and technology 7 51 20 7 5 11 555
2017 Administration and operations 6 51 15 10 2 15 161
2017 Human resources 3 56 20 6 5 10 59
2017 Financial management 3 47 27 9 5 9 66
2017 Procurement 12 24 24 15 16 8 12
2017 Real property 5 36 5 15 9 29 19
2017 Information management 2 52 27 5 5 8 39
2017 Information technology 4 61 12 5 8 10 80
2017 Internal audit 0 34 26 7 8 24 12
2017 Data sciences 13 40 20 11 2 14 49
2017 Policy 2 54 18 11 3 12 210
2017 Project management 6 57 16 5 5 10 61
2017 Other services to the public 13 41 35 3 0 7 26
2017 None of the above 1 53 18 11 1 16 101

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 33 67 16
2018 Federal regulators 35 65 31
2018 Compliance, inspection and enforcement 47 53 14
2018 Communications or public affairs 46 54 64
2018 Security 34 66 10
2018 Science and technology 33 67 664
2018 Administration and operations 31 69 171
2018 Human resources 28 72 69
2018 Financial management 32 68 75
2018 Procurement 38 62 16
2018 Real property 27 73 29
2018 Information management 19 81 33
2018 Information technology 29 71 54
2018 Data sciences 37 63 49
2018 Policy 23 77 261
2018 Project management 27 73 83
2018 Other services to the public 30 70 22
2018 None of the above 32 68 82

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 13 14 30 5 0 4 49 37 25
2018 Federal regulators 47 23 10 15 5 0 0 70 20 39
2018 Compliance, inspection and enforcement 47 8 9 15 4 0 17 66 23 25
2018 Communications or public affairs 32 22 14 10 11 0 11 61 24 100
2018 Access to information and privacy 61 20 10 0 0 0 10 89 0 10
2018 Security 15 19 15 15 29 0 7 37 47 13
2018 Science and technology 53 14 10 4 3 2 14 80 9 958
2018 Administration and operations 37 19 12 9 16 0 7 60 27 268
2018 Human resources 37 11 14 17 17 1 4 50 35 93
2018 Financial management 34 20 19 6 13 2 6 58 21 113
2018 Procurement 54 0 20 3 16 3 3 58 21 28
2018 Real property 34 25 12 12 13 0 4 61 26 40
2018 Information management 36 14 17 10 6 4 14 61 19 56
2018 Information technology 42 10 15 14 14 1 5 55 29 91
2018 Internal audit 14 21 15 7 7 7 29 55 22 13
2018 Data sciences 46 14 12 7 8 0 13 69 17 68
2018 Policy 39 18 11 11 11 1 8 63 24 369
2018 Project management 35 20 10 8 11 4 11 65 22 118
2018 Other services to the public 35 26 2 8 5 8 17 81 17 35
2018 None of the above 43 15 13 6 9 2 12 67 17 132

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 5 21 20 36 0 0 22 56 16
2018 Federal regulators 3 26 29 15 23 3 0 31 39 31
2018 Compliance, inspection and enforcement 7 34 29 8 21 0 0 41 30 14
2018 Communications or public affairs 13 37 12 19 16 2 2 51 36 63
2018 Security 34 20 0 19 0 0 28 74 26 10
2018 Science and technology 9 22 19 19 21 2 8 34 45 663
2018 Administration and operations 13 22 16 15 28 1 5 37 46 174
2018 Human resources 16 25 16 23 9 4 6 46 36 67
2018 Financial management 12 33 9 13 22 7 4 50 40 76
2018 Procurement 6 44 0 13 25 0 13 57 43 16
2018 Real property 3 43 14 18 12 0 9 50 34 29
2018 Information management 6 18 22 18 27 9 0 27 49 33
2018 Information technology 7 23 22 16 17 5 8 35 39 54
2018 Data sciences 10 18 27 15 18 0 12 31 38 49
2018 Policy 8 20 20 20 28 1 4 30 50 262
2018 Project management 2 22 21 27 19 4 6 27 51 85
2018 Other services to the public 5 22 18 41 9 5 0 28 53 20
2018 None of the above 15 20 16 18 22 2 7 39 44 82
2017 Client contact centre 11 21 32 21 5 0 10 35 30 19
2017 Federal regulators 7 14 24 20 24 3 7 24 50 29
2017 Compliance, inspection and enforcement 17 24 8 17 17 0 17 50 41 12
2017 Communications or public affairs 17 27 13 16 19 1 6 47 38 66
2017 Science and technology 13 24 15 20 17 3 9 41 42 564
2017 Administration and operations 13 22 13 21 19 2 9 40 45 166
2017 Human resources 18 29 9 14 11 6 13 58 30 60
2017 Financial management 13 23 17 27 10 3 7 40 41 68
2017 Procurement 8 7 32 28 24 0 0 15 52 12
2017 Real property 17 22 5 19 27 0 10 44 51 19
2017 Information management 20 23 12 20 18 0 8 47 41 39
2017 Information technology 10 25 24 13 18 5 6 39 35 81
2017 Internal audit 8 42 16 17 8 0 8 55 28 12
2017 Data sciences 11 26 18 13 17 5 10 43 35 49
2017 Policy 9 22 16 17 26 2 8 34 48 215
2017 Project management 8 15 29 16 18 3 11 26 40 61
2017 Other services to the public 18 21 25 14 11 0 11 44 28 26
2017 None of the above 12 31 10 12 23 4 8 49 40 103

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 0 5 28 16 52 0 0 5 67 16
2018 Federal regulators 0 0 40 25 29 6 0 0 58 31
2018 Compliance, inspection and enforcement 0 14 29 23 27 7 0 15 54 14
2018 Communications or public affairs 5 19 13 27 31 5 2 25 61 63
2018 Security 14 19 0 28 38 0 0 34 66 10
2018 Science and technology 3 15 16 20 38 3 6 20 63 665
2018 Administration and operations 5 16 14 13 46 2 4 23 62 174
2018 Human resources 9 4 9 27 41 4 6 15 75 68
2018 Financial management 8 11 9 24 42 3 4 20 71 76
2018 Procurement 0 19 19 24 32 0 7 20 60 16
2018 Real property 0 18 10 26 40 3 3 19 71 29
2018 Information management 0 3 37 21 33 6 0 4 57 33
2018 Information technology 4 10 14 27 39 3 2 15 70 55
2018 Data sciences 2 19 22 22 31 2 2 22 55 49
2018 Policy 2 11 13 21 48 1 3 13 73 262
2018 Project management 3 15 11 24 38 3 6 20 68 85
2018 Other services to the public 9 21 7 35 23 5 0 32 60 21
2018 None of the above 5 9 23 19 41 0 2 15 62 82
2017 Client contact centre 0 16 10 28 31 0 14 19 69 19
2017 Federal regulators 0 17 11 24 41 3 3 19 70 29
2017 Compliance, inspection and enforcement 9 0 18 17 41 0 16 10 69 12
2017 Communications or public affairs 4 13 10 18 41 1 11 20 68 66
2017 Science and technology 3 12 13 20 39 3 9 18 68 563
2017 Administration and operations 5 11 13 17 47 1 5 17 68 165
2017 Human resources 6 23 3 15 46 1 5 32 65 60
2017 Financial management 3 14 15 21 41 3 4 18 66 68
2017 Procurement 0 7 24 20 41 8 0 8 66 12
2017 Real property 11 5 5 36 42 0 0 17 78 19
2017 Information management 5 5 10 32 43 0 5 11 79 39
2017 Information technology 6 16 9 23 35 1 10 24 65 81
2017 Internal audit 0 8 0 17 49 17 8 11 89 12
2017 Data sciences 6 12 12 11 49 5 4 20 67 49
2017 Policy 1 7 12 22 52 1 4 9 79 214
2017 Project management 3 9 21 21 37 2 6 14 63 61
2017 Other services to the public 0 6 18 34 28 0 14 7 72 26
2017 None of the above 0 17 10 18 45 3 7 19 71 103
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