2018 Public Service Employee Survey Results by Theme for Natural Resources Canada by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 40 15 4 0 0 0 82 4 58
2018 Non-shift worker 37 41 11 7 4 0 0 78 11 2604
2017 Shift worker 37 36 17 8 1 0 0 74 10 62
2017 Non-shift worker 35 45 10 7 3 0 0 80 10 2643
2014 Shift worker 32 50 9 7 3 0 0 81 10 86
2014 Non-shift worker 30 45 11 9 4 0 0 75 14 2882
2011 Shift worker 30 46 17 5 2 0 1 76 7 106
2011 Non-shift worker 35 41 11 8 5 0 0 76 13 3208
2008 Shift worker 36 45 15 2 1 1 0 81 4 86
2008 Non-shift worker 37 42 10 7 4 0 0 79 11 3144

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 42 14 7 3 0 0 76 10 57
2018 Non-shift worker 33 37 13 10 7 0 0 70 18 2614
2017 Shift worker 37 38 12 9 3 0 0 75 12 61
2017 Non-shift worker 32 37 13 11 7 0 0 69 18 2641

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 40 14 0 0 0 0 86 0 56
2018 Non-shift worker 51 35 9 3 2 0 0 86 5 2596
2017 Shift worker 46 38 11 5 0 0 0 84 5 62
2017 Non-shift worker 53 35 8 3 1 0 0 88 4 2635
2014 Shift worker 52 33 11 3 2 0 0 84 5 86
2014 Non-shift worker 59 30 7 3 1 0 0 89 4 2880
2011 Shift worker 48 36 11 4 0 0 1 85 4 105
2011 Non-shift worker 58 30 7 3 1 0 0 89 4 3214

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 33 15 3 0 0 0 82 3 57
2018 Non-shift worker 42 39 11 6 3 0 0 81 8 2611
2017 Shift worker 46 37 8 7 1 0 0 84 8 62
2017 Non-shift worker 42 40 10 5 3 0 0 82 8 2632
2014 Shift worker 37 49 8 5 1 0 0 86 6 86
2014 Non-shift worker 38 40 11 7 3 0 0 79 10 2880
2011 Shift worker 40 47 7 5 0 0 1 88 5 106
2011 Non-shift worker 40 42 9 6 3 0 0 83 9 3217
2008 Shift worker 40 48 5 5 1 1 0 89 6 88
2008 Non-shift worker 43 42 7 5 2 0 0 85 7 3155

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 34 7 11 0 2 0 82 11 58
2018 Non-shift worker 37 33 17 8 5 1 0 70 13 2608
2017 Shift worker 36 42 11 7 4 0 0 78 11 62
2017 Non-shift worker 35 34 16 8 5 1 0 70 14 2641
2014 Shift worker 32 41 14 9 4 0 0 73 13 86
2014 Non-shift worker 28 36 18 11 6 1 0 64 17 2882
2011 Shift worker 30 40 21 6 2 2 1 71 8 105
2011 Non-shift worker 28 36 18 10 6 1 0 66 16 3212

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 34 8 10 0 0 0 81 10 57
2018 Non-shift worker 34 37 16 8 4 0 0 71 12 2596
2017 Shift worker 31 49 14 2 4 0 0 80 6 62
2017 Non-shift worker 34 37 16 9 4 0 0 71 13 2641
2014 Shift worker 32 35 17 7 8 1 0 68 15 86
2014 Non-shift worker 27 37 18 11 6 0 0 64 18 2880
2011 Shift worker 24 42 20 12 1 1 1 67 13 104
2011 Non-shift worker 27 38 17 11 6 1 0 66 17 3206
2008 Shift worker 34 40 12 11 1 0 1 76 12 89
2008 Non-shift worker 28 41 15 10 5 0 0 70 15 3151

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 27 21 12 5 5 5 57 20 58
2018 Non-shift worker 32 28 19 11 7 3 1 62 18 2604
2017 Shift worker 31 32 9 10 10 8 0 68 22 62
2017 Non-shift worker 31 27 18 11 7 5 1 62 19 2639
2014 Shift worker 23 33 24 10 4 4 1 59 15 86
2014 Non-shift worker 29 26 20 11 8 5 1 58 21 2879
2011 Shift worker 28 29 21 6 8 5 3 62 15 105
2011 Non-shift worker 29 28 18 11 8 5 1 61 20 3210
2008 Shift worker 29 31 12 8 7 10 2 69 17 89
2008 Non-shift worker 28 29 20 11 7 4 1 60 19 3152
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 26 15 8 0 2 0 77 8 58
2018 Non-shift worker 47 28 11 7 4 2 1 77 11 2596
2017 Shift worker 51 31 11 5 2 1 0 82 7 62
2017 Non-shift worker 46 29 12 6 4 2 1 77 11 2642
2014 Shift worker 39 42 7 7 2 3 0 83 10 86
2014 Non-shift worker 43 30 11 7 5 2 1 75 13 2882
2011 Shift worker 39 34 15 5 3 1 3 76 9 106
2011 Non-shift worker 42 31 12 7 5 2 1 75 13 3215
2008 Shift worker 34 42 7 6 2 6 1 83 9 88
2008 Non-shift worker 42 31 10 7 6 3 1 76 13 3155

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 42 8 11 0 0 0 81 11 58
2018 Non-shift worker 41 33 12 8 5 0 0 75 13 2590
2017 Shift worker 43 31 15 8 2 2 0 75 10 62
2017 Non-shift worker 43 32 11 8 5 1 0 76 13 2638
2014 Shift worker 35 47 9 6 4 0 0 81 10 86
2014 Non-shift worker 41 33 10 9 6 1 0 75 15 2880
2011 Shift worker 42 31 11 10 4 1 1 74 15 106
2011 Non-shift worker 38 35 11 10 6 1 0 73 16 3213
2008 Shift worker 32 44 8 7 7 2 0 78 14 89
2008 Non-shift worker 37 35 11 9 7 1 0 73 16 3152

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 35 10 5 3 0 0 82 8 58
2018 Non-shift worker 47 28 11 8 5 0 0 76 13 2602
2017 Shift worker 47 28 14 9 2 0 0 75 11 61
2017 Non-shift worker 49 28 10 7 5 0 0 77 13 2641
2014 Shift worker 47 34 11 3 5 0 0 81 8 86
2014 Non-shift worker 47 29 11 7 5 1 0 77 12 2882

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 28 14 7 1 9 0 75 9 58
2018 Non-shift worker 27 31 18 9 7 8 0 64 17 2610
2017 Shift worker 28 38 10 10 3 12 0 75 14 62
2017 Non-shift worker 25 33 16 10 6 9 0 64 18 2644
2014 Shift worker 19 33 19 7 9 13 0 60 19 86
2014 Non-shift worker 23 33 17 10 6 11 0 63 18 2882
2011 Shift worker 31 24 18 5 9 12 2 64 15 106
2011 Non-shift worker 23 30 19 9 8 11 1 59 19 3209

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 28 7 13 4 7 0 74 19 58
2018 Non-shift worker 23 34 18 14 9 3 0 58 23 2610
2017 Shift worker 26 41 10 8 9 6 0 71 18 62
2017 Non-shift worker 22 33 18 14 9 4 0 58 24 2639
2014 Shift worker 15 37 21 15 6 6 0 55 23 86
2014 Non-shift worker 19 31 20 16 10 3 0 52 27 2881
2011 Shift worker 25 28 21 9 10 6 2 57 20 105
2011 Non-shift worker 18 31 19 16 13 3 0 51 29 3205
2008 Shift worker 19 35 22 4 7 14 0 62 12 89
2008 Non-shift worker 21 31 19 15 11 3 0 53 27 3155

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 34 18 3 9 11 0 66 13 58
2018 Non-shift worker 15 29 21 18 10 6 0 47 30 2609
2017 Shift worker 20 38 16 6 7 12 0 66 16 62
2017 Non-shift worker 15 29 20 16 11 8 0 49 30 2641
2014 Shift worker 13 26 20 20 7 14 0 46 31 86
2014 Non-shift worker 12 28 21 19 13 7 0 43 34 2881
2011 Shift worker 16 25 28 16 6 8 1 45 24 105
2011 Non-shift worker 10 28 21 19 13 8 0 41 36 3207
2008 Shift worker 10 36 21 9 5 18 1 57 17 89
2008 Non-shift worker 9 30 20 21 12 7 0 43 36 3155

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 33 19 13 5 1 0 62 18 58
2018 Non-shift worker 14 29 20 21 13 3 0 45 35 2613
2017 Shift worker 20 33 15 14 8 9 0 59 24 62
2017 Non-shift worker 16 31 19 19 11 4 0 49 32 2644
2014 Shift worker 13 30 23 23 8 3 0 44 32 86
2014 Non-shift worker 13 31 19 20 14 3 0 45 35 2881
2011 Shift worker 13 41 22 11 9 3 1 56 21 104
2011 Non-shift worker 11 31 18 20 16 3 0 44 37 3204
2008 Shift worker 20 35 19 10 6 9 0 62 18 89
2008 Non-shift worker 13 32 17 22 12 3 0 47 35 3153
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 32 15 10 3 3 0 71 13 57
2018 Non-shift worker 28 35 15 12 9 0 0 63 21 2612
2017 Shift worker 28 45 16 9 3 0 0 73 12 62
2017 Non-shift worker 28 36 15 12 8 0 0 64 20 2640
2014 Shift worker 25 34 19 14 7 1 0 60 21 86
2014 Non-shift worker 22 36 16 14 11 0 0 58 25 2880
2011 Shift worker 29 42 15 7 5 0 3 72 13 106
2011 Non-shift worker 22 39 16 12 9 0 0 62 21 3215

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 54 10 8 0 0 0 82 8 58
2018 Non-shift worker 29 41 12 12 5 0 0 70 18 2618
2017 Shift worker 37 45 4 12 3 0 0 81 14 61
2017 Non-shift worker 30 41 12 11 6 0 0 71 17 2641

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 15 18 11 4 28 2 53 21 58
2018 Non-shift worker 13 21 19 15 11 17 4 43 32 2605
2017 Shift worker 16 24 19 10 7 21 2 52 23 62
2017 Non-shift worker 12 20 17 16 11 21 3 41 36 2638
2014 Shift worker 18 17 18 20 5 20 2 44 33 86
2014 Non-shift worker 11 20 19 17 12 17 4 39 37 2877

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 39 12 16 0 0 0 72 16 58
2018 Non-shift worker 38 35 13 9 5 0 1 74 14 2603
2017 Shift worker 35 41 12 7 6 0 0 75 13 62
2017 Non-shift worker 39 35 11 9 5 0 0 75 14 2638
2014 Shift worker 29 45 11 8 6 0 0 74 15 86
2014 Non-shift worker 39 35 11 8 6 1 0 75 14 2882
2011 Shift worker 36 38 16 6 2 0 2 76 8 106
2011 Non-shift worker 36 36 11 9 6 1 0 74 16 3212
2008 Shift worker 35 38 17 7 4 0 0 73 10 89
2008 Non-shift worker 35 35 12 9 7 0 1 71 17 3151

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 20 32 19 11 4 4 8 60 18 748
2014 Shift worker 0 22 29 25 8 9 8 26 40 13
2014 Non-shift worker 23 34 16 8 6 4 9 66 16 832

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 39 8 16 3 0 0 73 19 58
2018 Non-shift worker 26 45 12 11 5 0 1 72 16 2617
2017 Shift worker 40 33 4 13 10 0 0 73 23 62
2017 Non-shift worker 29 41 14 10 5 0 1 71 16 2641
2014 Shift worker 20 34 22 18 4 0 1 54 23 86
2014 Non-shift worker 26 38 14 14 7 0 1 65 21 2879
2011 Shift worker 25 39 16 12 2 2 3 68 15 106
2011 Non-shift worker 28 39 15 10 6 0 1 68 16 3212
2008 Shift worker 39 36 10 9 4 0 1 76 14 89
2008 Non-shift worker 29 40 16 9 4 0 2 71 13 3158

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 48 8 5 1 0 0 85 7 57
2018 Non-shift worker 46 38 9 6 2 0 0 83 8 2609
2017 Shift worker 46 35 12 4 4 0 0 80 8 62
2017 Non-shift worker 45 39 7 6 3 0 0 84 8 2643
2014 Shift worker 42 41 10 6 1 0 0 83 7 86
2014 Non-shift worker 41 40 9 7 3 0 0 82 9 2883
2011 Shift worker 31 45 16 6 1 0 1 77 7 106
2011 Non-shift worker 45 36 9 6 3 0 0 81 10 3212
2008 Shift worker 35 47 8 5 4 0 1 83 9 89
2008 Non-shift worker 43 39 8 7 3 0 0 83 9 3158

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 42 6 4 2 0 0 88 6 58
2018 Non-shift worker 48 39 6 5 2 0 0 87 7 2600
2017 Shift worker 42 45 7 6 0 0 0 87 6 62
2017 Non-shift worker 51 36 5 5 2 0 0 88 7 2639
2014 Shift worker 41 37 11 10 0 0 0 79 10 86
2014 Non-shift worker 47 37 6 6 3 0 0 85 9 2881
2011 Shift worker 38 44 9 6 1 0 2 84 8 106
2011 Non-shift worker 50 36 6 5 2 0 0 87 7 3212
2008 Shift worker 34 44 17 6 0 0 0 78 6 89
2008 Non-shift worker 46 42 6 4 2 0 0 88 6 3157

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 32 20 12 7 3 0 60 20 57
2018 Non-shift worker 18 33 19 16 12 2 0 52 28 2612
2017 Shift worker 19 52 12 9 9 0 0 70 18 62
2017 Non-shift worker 20 33 17 15 11 4 0 55 28 2637
2014 Shift worker 13 31 16 23 11 6 0 47 36 86
2014 Non-shift worker 17 31 17 18 14 3 1 49 33 2882
2011 Shift worker 21 32 27 3 6 8 3 60 10 106
2011 Non-shift worker 20 34 16 15 13 2 0 55 29 3213
2008 Shift worker 24 36 19 6 6 6 2 66 13 89
2008 Non-shift worker 21 35 17 15 10 2 1 57 25 3151

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 26 9 17 12 6 9 56 34 58
2018 Non-shift worker 18 26 15 16 21 2 2 46 39 2616
2017 Shift worker 11 39 15 17 9 0 10 56 28 62
2017 Non-shift worker 16 24 14 18 21 3 3 43 42 2639
2014 Shift worker 11 16 18 20 23 8 4 31 49 85
2014 Non-shift worker 12 21 14 20 27 2 3 36 50 2879
2011 Shift worker 10 18 16 23 21 4 8 32 50 106
2011 Non-shift worker 13 22 14 21 25 2 2 37 48 3207
2008 Shift worker 12 32 15 19 11 6 5 50 33 88
2008 Non-shift worker 15 28 13 19 21 2 2 45 41 3147

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 45 13 8 4 0 0 75 11 57
2018 Non-shift worker 32 39 13 11 5 0 0 71 16 2606
2017 Shift worker 35 42 13 6 3 2 0 78 9 62
2017 Non-shift worker 33 40 11 10 5 0 0 73 15 2631
2014 Shift worker 18 46 13 9 13 0 0 65 22 86
2014 Non-shift worker 24 43 13 12 8 0 0 67 20 2880
2011 Shift worker 29 42 15 5 6 0 3 73 11 105
2011 Non-shift worker 31 41 12 9 6 0 0 72 16 3209

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 31 13 7 4 3 0 76 11 57
2018 Non-shift worker 39 35 14 8 4 0 0 74 12 2605
2017 Shift worker 46 31 10 9 4 0 0 77 13 62
2017 Non-shift worker 40 35 12 8 5 0 0 76 13 2631
2014 Shift worker 31 33 24 7 6 0 0 64 12 86
2014 Non-shift worker 33 36 13 11 6 0 0 70 18 2882

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 40 30 22 5 3 0 0 70 8 57
2018 Non-shift worker 28 37 16 12 6 0 1 66 18 2608
2017 Shift worker 33 44 14 6 3 0 0 77 9 62
2017 Non-shift worker 31 37 14 11 5 0 1 69 16 2636
2014 Shift worker 29 43 14 11 2 0 0 72 14 86
2014 Non-shift worker 27 36 16 13 7 1 1 64 20 2879
2011 Shift worker 27 45 20 4 1 0 3 75 5 106
2011 Non-shift worker 32 40 14 8 4 1 1 73 13 3217

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 44 18 11 1 2 0 69 13 57
2018 Non-shift worker 21 40 22 8 5 4 0 63 14 2622
2017 Shift worker 17 56 15 6 4 1 0 74 11 62
2017 Non-shift worker 21 39 19 10 6 5 1 63 17 2639

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 20 12 10 1 3 0 75 12 58
2018 Non-shift worker 44 34 10 8 5 0 1 78 12 2614
2017 Shift worker 44 38 3 9 0 0 5 87 9 62
2017 Non-shift worker 44 32 10 8 5 0 1 77 13 2637
2014 Shift worker 36 32 13 15 1 1 1 70 17 86
2014 Non-shift worker 39 33 13 8 5 0 1 73 14 2881
2011 Shift worker 37 30 16 5 4 0 8 73 10 105
2011 Non-shift worker 40 36 11 8 4 0 1 77 12 3215

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 37 7 4 0 0 0 90 4 57
2018 Non-shift worker 31 33 19 10 6 0 1 65 16 2621
2017 Shift worker 41 41 11 3 3 0 1 83 6 61
2017 Non-shift worker 32 36 17 9 5 0 1 68 14 2645
2014 Shift worker 34 40 20 3 2 0 0 75 5 86
2014 Non-shift worker 28 36 17 10 7 0 1 65 17 2882
2011 Shift worker 32 36 19 10 3 0 1 69 12 106
2011 Non-shift worker 25 36 20 11 7 0 1 62 18 3213
2008 Shift worker 33 33 18 7 7 1 1 68 14 89
2008 Non-shift worker 23 36 21 12 7 0 1 59 20 3157

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 27 36 37 58
2018 Non-shift worker 28 40 32 2623
2017 Shift worker 31 37 31 62
2017 Non-shift worker 27 40 33 2644
2014 Shift worker 41 32 27 86
2014 Non-shift worker 26 40 34 2879
2011 Shift worker 27 37 36 106
2011 Non-shift worker 26 42 33 3218

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Shift worker 10 0 16 10 64 0 14
2018 Non-shift worker 19 21 34 6 13 6 721
2017 Shift worker 21 9 14 0 56 0 18
2017 Non-shift worker 18 17 36 6 16 6 701
2014 Shift worker 8 27 11 16 9999 38 30
2014 Non-shift worker 19 22 37 11 9999 12 771
2011 Shift worker 8 22 33 7 9999 31 29
2011 Non-shift worker 22 22 34 12 9999 10 840
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 45 13 4 1 1 0 82 5 56
2018 Non-shift worker 41 41 10 6 2 0 0 82 7 2616
2017 Shift worker 34 48 10 4 2 2 0 84 6 62
2017 Non-shift worker 41 39 10 7 3 1 0 80 10 2641
2014 Shift worker 33 41 8 9 5 3 0 77 15 86
2014 Non-shift worker 38 40 12 6 3 1 0 79 9 2880
2011 Shift worker 32 45 12 5 4 0 2 79 9 105
2011 Non-shift worker 38 41 11 6 3 0 0 80 9 3216
2008 Shift worker 32 43 14 4 5 2 0 77 9 88
2008 Non-shift worker 41 39 10 6 3 1 0 81 9 3151

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 31 25 5 1 1 0 69 6 57
2018 Non-shift worker 19 43 19 13 5 1 0 63 17 2615
2017 Shift worker 26 42 21 4 5 2 0 69 9 61
2017 Non-shift worker 21 42 20 11 4 2 0 64 16 2638
2014 Shift worker 18 42 21 10 6 3 0 61 17 86
2014 Non-shift worker 21 42 19 10 5 2 0 65 16 2882
2011 Shift worker 20 42 20 10 4 3 2 64 15 105
2011 Non-shift worker 20 41 17 12 7 3 0 62 20 3213

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 23 22 34 11 1 0 46 31 58
2018 Non-shift worker 8 23 38 22 7 0 1 29 32 2607
2017 Shift worker 6 31 29 11 14 2 7 28 41 61
2017 Non-shift worker 9 23 37 20 8 0 3 29 33 2627
2014 Shift worker 10 25 35 19 6 2 2 26 37 86
2014 Non-shift worker 10 26 39 16 6 1 2 23 37 2874
2011 Shift worker 11 26 37 13 9 1 3 23 39 106
2011 Non-shift worker 11 28 35 16 6 1 2 23 41 3200
2008 Shift worker 10 32 28 21 4 2 2 26 45 89
2008 Non-shift worker 9 28 38 17 5 0 2 23 39 3150

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 3 10 27 20 33 7 0 57 14 58
2018 Non-shift worker 7 18 27 30 14 2 2 45 26 2593
2017 Shift worker 8 18 25 19 18 8 4 42 30 61
2017 Non-shift worker 8 17 28 25 15 3 5 43 27 2623
2014 Shift worker 8 26 15 24 16 6 5 45 38 86
2014 Non-shift worker 10 19 32 22 11 3 3 35 31 2868
2011 Shift worker 12 20 21 21 17 5 4 42 35 106
2011 Non-shift worker 11 21 28 23 11 2 3 36 34 3200
2008 Shift worker 13 18 21 23 15 7 3 42 34 89
2008 Non-shift worker 9 21 30 23 10 3 3 36 33 3142

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 18 17 22 16 3 0 40 43 58
2018 Non-shift worker 19 26 31 14 6 1 2 21 47 2600
2017 Shift worker 20 17 26 10 9 13 5 23 46 61
2017 Non-shift worker 20 26 28 12 7 2 4 20 49 2631
2014 Shift worker 33 23 22 7 9 2 4 17 59 86
2014 Non-shift worker 29 29 25 9 4 1 3 14 61 2872
2011 Shift worker 22 33 20 12 6 1 6 19 60 106
2011 Non-shift worker 22 26 28 12 7 2 3 20 50 3200
2008 Shift worker 17 26 22 11 12 5 7 27 49 89
2008 Non-shift worker 19 27 29 14 6 2 3 21 49 3141

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 8 27 37 24 0 0 61 12 58
2018 Non-shift worker 9 18 32 27 11 1 2 39 28 2600
2017 Shift worker 6 11 28 21 24 6 3 50 19 61
2017 Non-shift worker 9 17 31 26 13 0 3 40 27 2615
2014 Shift worker 14 12 28 26 18 0 2 45 26 86
2014 Non-shift worker 9 19 36 25 9 1 3 34 28 2863
2011 Shift worker 8 21 34 14 16 1 7 32 31 106
2011 Non-shift worker 10 18 34 23 10 1 3 35 30 3198
2008 Shift worker 9 24 30 13 18 2 5 33 36 88
2008 Non-shift worker 8 19 35 25 10 1 3 36 28 3139

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 11 26 33 19 5 0 55 18 58
2018 Non-shift worker 18 25 27 16 9 1 3 27 45 2604
2017 Shift worker 12 15 22 24 17 2 8 45 30 61
2017 Non-shift worker 19 23 28 16 10 1 3 27 44 2629
2014 Shift worker 22 15 19 17 13 8 6 35 43 86
2014 Non-shift worker 23 27 28 13 6 1 3 19 51 2874
2011 Shift worker 10 28 30 16 10 1 4 28 40 105
2011 Non-shift worker 22 26 27 13 7 1 3 22 50 3205
2008 Shift worker 12 19 24 16 18 3 8 37 35 89
2008 Non-shift worker 18 26 28 16 8 1 3 25 46 3148

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 10 22 22 28 9 1 56 20 57
2018 Non-shift worker 9 16 28 25 15 3 4 43 27 2596
2017 Shift worker 9 10 23 22 19 12 6 49 23 62
2017 Non-shift worker 10 16 25 25 16 3 6 44 29 2630
2014 Shift worker 14 10 16 26 20 10 5 54 27 86
2014 Non-shift worker 7 15 26 29 14 2 7 47 24 2873
2011 Shift worker 8 11 17 27 23 6 8 58 22 106
2011 Non-shift worker 8 15 26 26 16 2 7 45 26 3196
2008 Shift worker 8 10 19 30 18 5 10 57 21 89
2008 Non-shift worker 9 18 26 23 14 3 7 42 30 3144

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 15 26 17 21 5 0 39 33 58
2018 Non-shift worker 18 25 32 13 7 2 3 21 46 2609
2017 Shift worker 12 14 31 13 12 12 5 30 32 61
2017 Non-shift worker 18 25 30 13 7 2 4 22 47 2624
2014 Shift worker 17 26 21 17 11 7 2 30 47 86
2014 Non-shift worker 25 27 28 11 5 1 3 16 55 2877

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 21 10 13 3 0 0 74 16 58
2018 Non-shift worker 41 30 10 10 7 1 1 73 17 2610
2017 Shift worker 48 31 7 1 12 0 0 80 13 62
2017 Non-shift worker 42 31 10 9 7 1 0 74 16 2641
2014 Shift worker 42 37 10 4 6 1 0 79 11 86
2014 Non-shift worker 41 31 9 10 8 1 0 73 17 2883

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 36 2 3 5 0 0 89 8 58
2018 Non-shift worker 48 34 7 6 3 0 1 83 10 2609
2017 Shift worker 50 36 5 6 3 0 0 86 9 62
2017 Non-shift worker 47 35 7 7 3 0 0 82 10 2638
2014 Shift worker 41 41 11 3 3 0 0 82 7 86
2014 Non-shift worker 43 38 9 6 3 0 0 82 9 2882

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 44 35 9 12 0 0 0 79 12 58
2018 Non-shift worker 43 39 10 5 2 1 0 83 7 2611

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 37 44 13 1 3 1 0 82 5 58
2018 Non-shift worker 39 38 14 4 2 4 0 80 6 2607
2017 Shift worker 39 46 8 1 3 3 0 87 5 61
2017 Non-shift worker 37 36 15 4 2 7 0 78 6 2638
2014 Shift worker 38 40 9 3 0 9 0 86 3 86
2014 Non-shift worker 40 35 13 3 2 6 0 81 5 2881

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 43 3 4 1 0 0 91 6 57
2018 Non-shift worker 38 41 12 4 2 2 0 81 7 2603
2017 Shift worker 42 44 7 4 1 2 0 87 6 62
2017 Non-shift worker 38 40 12 4 2 3 0 81 7 2642
2014 Shift worker 36 46 9 5 0 4 0 86 5 86
2014 Non-shift worker 40 37 12 4 3 3 0 80 7 2878
2011 Shift worker 36 43 12 3 1 6 1 84 4 105
2011 Non-shift worker 31 41 14 5 4 4 0 76 9 3202

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 38 8 0 0 0 0 92 0 58
2018 Non-shift worker 46 37 10 4 3 0 0 84 7 2608
2017 Shift worker 44 43 7 7 0 0 0 87 7 62
2017 Non-shift worker 44 38 10 5 3 0 0 82 8 2642
2014 Shift worker 41 44 9 2 3 1 0 86 5 86
2014 Non-shift worker 44 36 11 5 3 1 0 80 9 2877
2011 Shift worker 40 41 11 5 2 1 1 82 7 105
2011 Non-shift worker 38 37 13 6 5 1 0 76 11 3207
2008 Shift worker 44 46 2 4 3 1 0 90 7 89
2008 Non-shift worker 35 41 12 7 4 1 0 76 12 3154

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 29 9 10 5 11 11 70 18 58
2018 Non-shift worker 24 33 17 10 7 6 4 63 19 2613
2017 Shift worker 21 37 11 8 6 9 8 70 17 62
2017 Non-shift worker 27 31 15 9 8 6 4 64 20 2643
2014 Shift worker 33 32 11 6 4 11 3 75 12 86
2014 Non-shift worker 30 30 14 10 8 5 3 65 19 2883

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 34 20 4 8 1 0 67 12 58
2018 Non-shift worker 27 38 15 11 5 3 1 68 16 2613
2017 Shift worker 25 47 6 14 5 2 1 74 20 62
2017 Non-shift worker 30 38 12 10 5 4 1 72 15 2632
2014 Shift worker 21 43 12 12 6 5 1 68 19 86
2014 Non-shift worker 34 38 11 8 4 4 1 76 13 2879
2011 Shift worker 22 36 16 11 8 4 3 62 20 106
2011 Non-shift worker 31 36 12 9 6 5 1 72 16 3206
2008 Shift worker 23 30 16 8 8 12 2 63 18 89
2008 Non-shift worker 29 34 13 11 6 6 2 67 19 3152

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 45 24 4 0 4 0 71 4 58
2018 Non-shift worker 26 40 20 8 3 1 0 68 12 2606

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 23 18 11 8 8 3 59 21 58
2018 Non-shift worker 17 24 20 13 13 11 2 48 29 2614
2017 Shift worker 18 32 19 12 8 10 1 56 22 62
2017 Non-shift worker 16 23 16 14 13 13 3 47 33 2634
2014 Shift worker 10 21 25 15 10 18 0 38 31 86
2014 Non-shift worker 15 21 17 16 16 12 2 42 37 2880
2011 Shift worker 13 22 21 9 14 19 3 45 29 106
2011 Non-shift worker 14 21 18 15 14 15 3 43 36 3211

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 7 93 58
2018 Non-shift worker 12 88 2612

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 15 14 0 6 29 17 64 11 58
2018 Non-shift worker 14 16 21 7 6 31 6 47 20 2613
2017 Shift worker 23 16 19 3 3 23 13 61 10 62
2017 Non-shift worker 14 17 18 6 7 31 7 49 21 2640
2014 Shift worker 19 16 10 5 8 33 8 60 23 86
2014 Non-shift worker 15 17 17 6 6 30 8 52 20 2881

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 29 18 3 8 14 0 66 13 58
2018 Non-shift worker 28 33 19 6 4 9 1 68 11 2607
2017 Shift worker 40 32 12 2 4 7 3 80 7 60
2017 Non-shift worker 29 33 16 6 5 10 1 69 13 2641
2014 Shift worker 22 29 16 8 3 19 2 65 15 86
2014 Non-shift worker 27 30 18 6 4 13 1 67 12 2877
2011 Shift worker 38 37 15 1 2 6 1 81 3 106
2011 Non-shift worker 32 36 14 5 3 9 0 75 9 3207

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 13 15 1 2 29 14 67 6 58
2018 Non-shift worker 15 15 22 4 3 35 6 51 11 2610
2017 Shift worker 19 20 15 3 1 27 13 66 8 62
2017 Non-shift worker 15 16 19 3 3 38 7 55 11 2640
2014 Shift worker 14 16 14 2 0 36 17 65 5 86
2014 Non-shift worker 15 14 18 3 2 40 7 55 11 2881

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 26 15 4 2 17 1 73 8 58
2018 Non-shift worker 29 32 20 3 2 13 1 71 7 2613
2017 Shift worker 34 36 15 4 1 5 4 78 5 62
2017 Non-shift worker 30 31 17 3 3 14 2 73 7 2636
2014 Shift worker 25 37 14 1 0 19 5 81 1 86
2014 Non-shift worker 27 30 18 3 2 18 1 71 7 2879
2011 Shift worker 39 39 11 0 0 10 1 88 0 105
2011 Non-shift worker 36 35 13 3 2 11 0 79 6 3211
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 55 30 5 7 3 0 0 85 10 58
2018 Non-shift worker 56 24 11 4 4 1 0 81 8 2596
2017 Shift worker 50 31 5 11 2 1 0 82 12 62
2017 Non-shift worker 56 24 10 4 4 2 0 82 8 2642

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 46 15 6 3 0 0 76 9 58
2018 Non-shift worker 27 44 16 8 3 2 0 73 11 2615
2017 Shift worker 23 41 16 7 8 2 2 67 16 62
2017 Non-shift worker 23 42 17 9 4 5 0 68 14 2641

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 36 9 14 5 0 0 71 20 58
2018 Non-shift worker 23 37 18 14 6 2 0 61 20 2613
2017 Shift worker 20 45 19 5 6 2 2 69 12 62
2017 Non-shift worker 20 40 16 14 8 2 0 61 23 2641

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 14 22 19 20 0 0 40 39 58
2018 Non-shift worker 21 29 22 12 14 0 1 50 27 2619
2017 Shift worker 24 30 22 6 12 0 5 57 19 62
2017 Non-shift worker 26 26 21 12 13 0 2 53 26 2634

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 28 30 11 5 0 0 55 15 58
2018 Non-shift worker 15 28 28 17 12 0 1 43 29 2617
2017 Shift worker 34 24 23 9 7 0 2 60 17 62
2017 Non-shift worker 18 27 26 17 11 0 1 46 28 2637

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 47 19 4 5 2 0 72 8 57
2018 Non-shift worker 21 33 23 13 8 0 1 55 22 2606
2017 Shift worker 39 29 20 3 6 0 2 70 9 62
2017 Non-shift worker 25 30 22 14 8 1 2 56 22 2632

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 18 31 5 8 0 0 56 13 58
2018 Non-shift worker 16 23 26 19 14 1 1 40 34 2607
2017 Shift worker 31 16 24 12 13 0 4 49 26 62
2017 Non-shift worker 17 22 25 18 15 1 2 41 34 2637

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 57 22 11 2 8 0 0 79 10 58
2018 Non-shift worker 41 25 16 8 5 1 5 69 13 2608
2017 Shift worker 62 22 4 1 3 0 7 91 5 62
2017 Non-shift worker 39 25 15 8 5 1 8 70 14 2633

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 25 14 10 10 0 0 66 20 58
2018 Non-shift worker 28 28 22 11 9 0 1 57 21 2608
2017 Shift worker 38 25 20 7 5 2 2 66 13 62
2017 Non-shift worker 29 29 22 12 7 0 1 58 19 2634

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 22 12 9 7 2 0 72 15 58
2018 Non-shift worker 23 35 26 10 5 1 1 59 15 2601
2017 Shift worker 35 28 10 18 6 0 4 65 25 62
2017 Non-shift worker 27 31 22 12 5 1 1 60 18 2629

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 29 20 9 7 3 0 63 17 58
2018 Non-shift worker 20 34 25 13 6 0 1 55 19 2604
2017 Shift worker 35 27 25 7 3 1 2 64 11 62
2017 Non-shift worker 24 31 23 14 7 1 1 56 21 2630

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 37 7 14 6 4 0 72 20 58
2018 Non-shift worker 24 32 25 12 7 0 1 56 18 2604
2017 Shift worker 35 28 20 12 3 0 2 64 15 62
2017 Non-shift worker 28 30 22 12 6 1 1 59 19 2634

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 39 10 13 1 0 2 76 14 57
2018 Non-shift worker 27 33 22 10 5 0 1 61 16 2592
2017 Shift worker 43 31 9 6 7 0 4 77 14 62
2017 Non-shift worker 30 33 20 10 6 1 2 64 16 2629

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 28 11 2 4 2 0 83 6 57
2018 Non-shift worker 52 25 12 5 4 0 2 79 9 2591
2017 Shift worker 62 22 8 6 0 0 2 86 6 61
2017 Non-shift worker 58 22 12 4 2 0 2 82 6 2642

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 69 21 2 3 1 0 4 94 5 58
2018 Non-shift worker 72 14 5 2 1 1 5 91 3 2597

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 78 14 4 2 2 0 0 91 4 57
2018 Non-shift worker 69 15 6 3 4 1 3 87 7 2601
2017 Shift worker 76 10 7 2 0 2 4 91 2 62
2017 Non-shift worker 72 13 6 4 4 1 2 87 7 2639

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 63 19 15 2 1 0 0 82 4 57
2018 Non-shift worker 53 28 10 4 3 0 1 83 7 2611
2017 Shift worker 56 24 10 3 1 0 5 85 5 62
2017 Non-shift worker 55 28 9 4 2 0 1 85 6 2642

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 66 12 16 3 3 0 0 78 6 58
2018 Non-shift worker 53 22 12 6 5 0 1 76 12 2598
2017 Shift worker 66 16 8 3 3 0 4 85 7 62
2017 Non-shift worker 58 19 10 6 5 0 1 79 11 2641

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 69 10 8 1 0 0 12 89 1 57
2018 Non-shift worker 54 14 6 2 1 0 23 88 4 2585
2017 Shift worker 64 18 0 0 0 0 19 100 0 62
2017 Non-shift worker 56 15 4 2 1 0 22 91 4 2635

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 78 12 5 0 3 0 2 92 3 58
2018 Non-shift worker 70 17 6 2 0 0 6 92 2 2597
2017 Shift worker 78 6 3 3 3 1 5 90 7 62
2017 Non-shift worker 72 15 4 1 1 0 7 93 2 2628

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 15 13 12 8 0 2 66 21 57
2018 Non-shift worker 68 14 6 3 5 1 3 86 8 2602
2017 Shift worker 59 9 16 6 6 0 4 71 13 62
2017 Non-shift worker 66 15 6 3 4 0 4 85 8 2644

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 25 17 0 0 0 0 83 0 58
2018 Non-shift worker 49 29 14 4 2 0 2 80 6 2602
2017 Shift worker 44 38 9 5 0 0 4 85 5 60
2017 Non-shift worker 52 29 12 3 2 1 2 83 5 2643

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 37 39 5 2 0 0 54 7 58
2018 Non-shift worker 13 33 37 14 4 0 0 45 18 2619
2017 Shift worker 17 41 27 11 1 0 2 59 13 62
2017 Non-shift worker 12 31 38 14 6 0 0 43 19 2647

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 7 37 21 31 0 0 52 12 58
2018 Non-shift worker 8 19 39 23 10 0 0 34 27 2595
2017 Shift worker 2 13 30 27 26 0 2 54 15 62
2017 Non-shift worker 7 20 38 25 11 0 0 36 26 2638
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 15 27 12 14 5 3 25 75 57
2018 Non-shift worker 29 28 19 11 10 3 1 30 70 2618
2017 Shift worker 41 21 19 8 6 4 2 44 56 62
2017 Non-shift worker 33 25 19 9 8 5 1 35 65 2647

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 36 39
2018 Non-shift worker 18 1775
2017 Shift worker 16 34
2017 Non-shift worker 18 1620

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 34 39
2018 Non-shift worker 35 1775
2017 Shift worker 37 34
2017 Non-shift worker 36 1620

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 28 39
2018 Non-shift worker 24 1775
2017 Shift worker 26 34
2017 Non-shift worker 18 1620

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 39
2018 Non-shift worker 28 1775
2017 Shift worker 34 34
2017 Non-shift worker 33 1620

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 2 39
2018 Non-shift worker 7 1775
2017 Shift worker 8 34
2017 Non-shift worker 6 1620

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 27 39
2018 Non-shift worker 32 1775

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 33 39
2018 Non-shift worker 36 1775
2017 Shift worker 46 34
2017 Non-shift worker 45 1620

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 6 56 17 5 2 15 39
2018 Non-shift worker 4 44 20 10 5 17 1693
2017 Shift worker 3 44 24 15 0 14 33
2017 Non-shift worker 6 51 19 8 4 12 1596

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 35 65 39
2018 Non-shift worker 31 69 1763

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 18 5 11 5 2 10 77 17 58
2018 Non-shift worker 43 16 12 8 8 2 11 68 18 2607

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 22 24 9 23 5 4 38 35 39
2018 Non-shift worker 9 24 18 19 22 2 6 36 44 1766
2017 Shift worker 13 30 8 33 14 0 3 44 48 34
2017 Non-shift worker 13 23 16 18 19 3 9 40 41 1627

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 2 7 21 22 38 0 10 10 67 39
2018 Non-shift worker 4 13 16 21 40 3 4 18 65 1771
2017 Shift worker 6 10 9 31 45 0 0 15 76 34
2017 Non-shift worker 3 12 12 21 42 2 7 17 70 1624
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