2018 Public Service Employee Survey Results by Theme for Global Affairs Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 42 8 6 3 0 0 83 9 856
2018 Does not provide services to public 36 44 10 7 4 0 0 79 11 2726
2017 Provides services to public 42 42 8 5 3 0 0 84 8 1122
2017 Does not provide services to public 37 43 10 6 4 0 0 80 10 3175
2014 Provides services to public 37 42 10 7 3 0 0 79 10 1075
2014 Does not provide services to public 30 44 12 9 5 0 0 74 14 2987

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 39 13 10 8 0 0 69 18 856
2018 Does not provide services to public 29 40 13 11 6 0 0 69 18 2738
2017 Provides services to public 30 37 14 11 7 0 0 67 19 1122
2017 Does not provide services to public 28 40 13 11 7 0 0 69 18 3172

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 34 5 2 1 0 0 92 3 843
2018 Does not provide services to public 49 37 9 3 2 0 0 86 5 2715
2017 Provides services to public 59 32 6 2 1 0 0 91 3 1120
2017 Does not provide services to public 51 36 8 3 1 0 0 87 5 3163
2014 Provides services to public 62 28 6 2 1 0 0 91 3 1071
2014 Does not provide services to public 55 31 9 3 1 0 0 87 4 2984

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 39 8 5 2 0 0 85 7 856
2018 Does not provide services to public 41 41 10 5 3 0 0 82 8 2738
2017 Provides services to public 46 40 7 4 2 0 0 86 6 1121
2017 Does not provide services to public 41 40 10 6 3 0 0 82 8 3160
2014 Provides services to public 42 42 10 4 2 0 0 84 6 1071
2014 Does not provide services to public 36 41 12 7 3 0 0 78 10 2986

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 34 19 11 7 1 0 64 17 853
2018 Does not provide services to public 26 31 23 13 6 0 0 58 20 2737
2017 Provides services to public 26 34 22 12 5 1 0 61 17 1118
2017 Does not provide services to public 27 34 21 12 6 1 0 61 18 3169
2014 Provides services to public 21 39 20 13 6 1 0 60 19 1074
2014 Does not provide services to public 20 37 21 15 7 0 0 57 21 2983

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 36 18 9 7 0 0 65 17 850
2018 Does not provide services to public 25 34 21 14 6 0 0 59 20 2726
2017 Provides services to public 25 39 18 11 6 0 0 65 17 1120
2017 Does not provide services to public 26 38 18 12 6 0 0 64 18 3174
2014 Provides services to public 20 41 20 13 6 0 0 61 19 1074
2014 Does not provide services to public 19 37 20 16 7 0 0 57 24 2985

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 28 17 8 7 2 1 67 15 861
2018 Does not provide services to public 35 28 17 10 7 2 1 65 18 2738
2017 Provides services to public 34 33 14 8 7 3 1 70 16 1116
2017 Does not provide services to public 34 31 15 9 6 3 1 68 16 3171
2014 Provides services to public 32 29 17 11 7 4 1 64 18 1072
2014 Does not provide services to public 31 30 17 11 7 3 1 64 19 2984
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 31 11 6 6 3 0 76 12 853
2018 Does not provide services to public 42 31 13 7 5 2 1 75 12 2716
2017 Provides services to public 41 35 11 7 4 2 0 77 11 1121
2017 Does not provide services to public 42 33 11 5 5 3 1 78 10 3177
2014 Provides services to public 38 33 14 7 4 2 1 74 12 1074
2014 Does not provide services to public 39 32 13 7 4 3 1 75 12 2985

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 32 10 8 6 1 0 76 14 849
2018 Does not provide services to public 39 34 11 9 5 1 0 74 15 2713
2017 Provides services to public 39 37 10 8 5 1 0 77 13 1122
2017 Does not provide services to public 39 36 10 8 5 1 0 76 14 3178
2014 Provides services to public 36 37 11 10 5 1 0 73 16 1075
2014 Does not provide services to public 37 36 11 9 5 1 1 74 14 2985

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 30 10 9 7 1 0 74 16 854
2018 Does not provide services to public 43 29 12 9 6 1 0 73 15 2726
2017 Provides services to public 44 30 11 8 6 1 0 75 14 1116
2017 Does not provide services to public 46 29 11 8 5 1 0 75 13 3174
2014 Provides services to public 38 34 13 9 4 1 0 74 14 1074
2014 Does not provide services to public 41 32 13 8 5 1 1 74 13 2981

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 36 15 12 6 6 0 65 19 861
2018 Does not provide services to public 26 35 18 9 5 6 0 65 16 2748
2017 Provides services to public 24 36 16 12 7 6 0 63 20 1120
2017 Does not provide services to public 25 35 17 10 5 7 0 65 16 3172
2014 Provides services to public 21 37 19 10 7 6 0 61 18 1072
2014 Does not provide services to public 20 35 21 10 6 8 0 60 17 2986

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 33 19 15 9 2 0 57 23 859
2018 Does not provide services to public 23 33 19 14 8 2 0 58 22 2745
2017 Provides services to public 21 36 20 13 9 2 0 57 23 1123
2017 Does not provide services to public 21 35 21 13 8 2 0 58 21 3174
2014 Provides services to public 15 33 22 17 10 2 0 50 27 1072
2014 Does not provide services to public 16 32 22 17 10 3 0 49 28 2986

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 29 22 19 11 4 0 46 31 860
2018 Does not provide services to public 15 28 23 20 10 4 0 45 31 2737
2017 Provides services to public 12 30 23 21 10 4 0 44 32 1118
2017 Does not provide services to public 13 30 23 19 9 5 0 46 30 3173
2014 Provides services to public 9 28 25 21 14 4 0 38 36 1074
2014 Does not provide services to public 9 26 24 23 15 4 0 36 39 2983

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 30 21 20 12 2 0 46 33 863
2018 Does not provide services to public 12 30 20 22 12 3 0 43 36 2746
2017 Provides services to public 13 33 22 18 12 2 0 47 30 1119
2017 Does not provide services to public 13 32 19 21 12 3 0 47 33 3174
2014 Provides services to public 10 30 20 24 13 2 0 41 38 1072
2014 Does not provide services to public 8 28 20 26 17 2 0 36 43 2984
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 36 15 13 11 0 0 61 24 861
2018 Does not provide services to public 25 38 16 12 8 0 0 64 20 2741
2017 Provides services to public 24 38 15 14 8 0 0 62 23 1122
2017 Does not provide services to public 26 38 16 13 7 0 0 64 20 3174
2014 Provides services to public 18 39 18 16 9 0 0 58 25 1074
2014 Does not provide services to public 21 38 17 15 8 0 0 60 24 2986

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 43 12 9 5 0 0 73 15 857
2018 Does not provide services to public 26 42 15 11 6 0 0 68 17 2745
2017 Provides services to public 29 44 13 11 4 0 0 73 14 1122
2017 Does not provide services to public 25 44 14 12 5 0 0 69 17 3175

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 26 18 17 12 9 3 47 33 852
2018 Does not provide services to public 12 23 20 17 11 14 4 42 34 2731
2017 Provides services to public 13 26 16 19 11 11 4 46 35 1122
2017 Does not provide services to public 11 23 19 17 11 16 4 42 34 3170
2014 Provides services to public 10 25 20 21 12 9 2 41 37 1074
2014 Does not provide services to public 11 22 20 16 11 15 4 41 34 2985

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 37 10 11 7 1 0 72 18 855
2018 Does not provide services to public 33 36 13 11 5 1 1 70 17 2724
2017 Provides services to public 33 38 12 10 6 1 0 72 16 1122
2017 Does not provide services to public 33 38 12 10 6 1 1 72 16 3179
2014 Provides services to public 28 40 12 13 6 1 1 69 19 1075
2014 Does not provide services to public 31 38 13 10 5 1 1 71 16 2984

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 39 16 14 6 2 5 61 22 421
2018 Does not provide services to public 21 34 17 10 4 4 10 64 16 939
2017 Provides services to public 18 39 14 14 5 3 7 64 21 541
2017 Does not provide services to public 18 37 18 12 4 3 7 62 18 1082
2014 Provides services to public 21 40 15 11 6 2 5 66 18 512
2014 Does not provide services to public 20 35 17 10 4 5 9 64 16 1029

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 49 10 15 4 0 0 71 19 859
2018 Does not provide services to public 22 44 13 14 6 0 1 66 20 2751
2017 Provides services to public 23 40 13 16 7 0 0 64 23 1123
2017 Does not provide services to public 22 40 14 15 8 0 1 63 23 3172
2014 Provides services to public 22 41 14 17 6 0 0 63 23 1074
2014 Does not provide services to public 22 39 15 16 7 0 1 61 24 2985

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 37 5 4 2 0 0 89 6 855
2018 Does not provide services to public 47 37 8 5 3 0 0 85 7 2738
2017 Provides services to public 50 36 7 5 2 0 0 86 7 1120
2017 Does not provide services to public 47 36 8 5 3 0 0 84 8 3174
2014 Provides services to public 47 38 7 5 2 0 0 85 7 1074
2014 Does not provide services to public 44 37 9 6 3 0 0 81 10 2987

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 36 5 3 1 0 0 91 5 857
2018 Does not provide services to public 48 37 7 5 2 0 0 85 8 2716
2017 Provides services to public 54 34 5 5 3 0 0 87 8 1122
2017 Does not provide services to public 48 37 6 5 3 0 0 85 8 3173
2014 Provides services to public 50 35 6 6 1 0 0 86 8 1074
2014 Does not provide services to public 47 36 7 7 3 0 0 84 10 2982

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 26 15 19 26 1 0 40 45 855
2018 Does not provide services to public 12 27 17 20 21 2 0 40 42 2742
2017 Provides services to public 15 26 17 22 19 2 0 41 42 1121
2017 Does not provide services to public 16 30 16 18 18 2 0 47 37 3173
2014 Provides services to public 12 29 20 21 17 1 0 41 38 1075
2014 Does not provide services to public 12 29 19 20 16 2 0 43 38 2987

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 20 13 19 33 1 1 34 53 858
2018 Does not provide services to public 11 22 15 19 29 1 2 35 50 2741
2017 Provides services to public 12 22 11 19 33 1 2 35 54 1117
2017 Does not provide services to public 12 22 13 19 30 2 2 36 50 3175
2014 Provides services to public 12 22 14 23 27 2 1 35 51 1075
2014 Does not provide services to public 10 22 15 22 27 2 2 34 51 2985

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 41 11 9 5 0 0 75 14 851
2018 Does not provide services to public 28 42 13 11 5 0 0 70 16 2722
2017 Provides services to public 35 41 10 9 5 0 0 76 14 1122
2017 Does not provide services to public 29 43 13 10 5 0 0 73 15 3159
2014 Provides services to public 23 46 11 13 7 0 0 69 20 1074
2014 Does not provide services to public 23 42 14 14 7 0 0 65 20 2987

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 37 13 8 6 0 0 73 14 854
2018 Does not provide services to public 33 37 15 10 6 0 0 70 16 2726
2017 Provides services to public 35 37 13 9 6 0 0 72 15 1120
2017 Does not provide services to public 32 37 14 11 5 0 0 70 16 3164
2014 Provides services to public 28 39 15 12 6 0 0 67 18 1074
2014 Does not provide services to public 27 38 16 12 6 0 0 65 19 2985

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 41 11 11 5 0 0 73 16 854
2018 Does not provide services to public 28 39 15 12 5 0 0 68 17 2730
2017 Provides services to public 32 37 16 10 5 0 0 70 14 1122
2017 Does not provide services to public 30 39 15 11 4 0 1 70 15 3163
2014 Provides services to public 30 39 15 11 5 0 0 69 16 1073
2014 Does not provide services to public 28 39 17 11 5 0 1 67 16 2984

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 34 27 15 7 3 0 50 22 856
2018 Does not provide services to public 14 36 28 12 6 4 0 51 20 2747
2017 Provides services to public 14 35 27 14 7 3 0 51 21 1121
2017 Does not provide services to public 13 37 25 13 6 4 0 53 20 3168

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 35 12 14 8 0 0 67 21 859
2018 Does not provide services to public 36 34 12 10 6 0 1 71 17 2741
2017 Provides services to public 29 33 13 15 9 0 0 62 25 1121
2017 Does not provide services to public 33 35 12 12 7 1 1 68 20 3174
2014 Provides services to public 26 34 15 15 9 1 0 61 24 1074
2014 Does not provide services to public 31 36 14 12 6 1 1 67 18 2984

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 26 22 17 13 0 1 47 31 861
2018 Does not provide services to public 28 32 18 13 9 0 0 60 22 2745
2017 Provides services to public 19 32 21 15 12 0 1 52 27 1122
2017 Does not provide services to public 26 36 19 12 6 0 1 63 18 3178
2014 Provides services to public 20 29 22 15 13 0 1 50 28 1075
2014 Does not provide services to public 24 36 20 11 8 0 0 60 20 2986

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 35 39 26 859
2018 Does not provide services to public 39 32 30 2753
2017 Provides services to public 34 41 25 1122
2017 Does not provide services to public 37 33 29 3178
2014 Provides services to public 36 37 28 1075
2014 Does not provide services to public 38 31 30 2986

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 12 52 13 8 6 8 299
2018 Does not provide services to public 8 50 24 5 8 6 1066
2017 Provides services to public 11 49 19 9 5 7 382
2017 Does not provide services to public 10 47 21 5 10 7 1189
2014 Provides services to public 12 55 17 8 9999 8 384
2014 Does not provide services to public 9 53 21 10 9999 8 1147
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 37 5 3 2 0 0 90 5 858
2018 Does not provide services to public 44 42 8 5 1 0 0 86 6 2742
2017 Provides services to public 45 41 8 5 2 0 0 85 7 1123
2017 Does not provide services to public 40 42 10 5 3 0 0 82 8 3175
2014 Provides services to public 40 44 9 5 2 0 0 84 7 1074
2014 Does not provide services to public 36 42 11 7 3 0 0 78 10 2985

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 48 17 11 5 0 0 67 16 854
2018 Does not provide services to public 17 46 20 12 4 1 0 64 16 2741
2017 Provides services to public 18 48 19 10 5 1 0 66 15 1119
2017 Does not provide services to public 19 45 18 12 5 1 0 65 17 3170
2014 Provides services to public 16 43 20 12 7 1 0 60 20 1072
2014 Does not provide services to public 13 38 21 18 9 1 0 51 27 2986

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 25 37 19 5 0 1 25 37 853
2018 Does not provide services to public 10 27 38 18 5 1 1 23 38 2740
2017 Provides services to public 10 25 37 17 7 1 3 25 37 1115
2017 Does not provide services to public 10 27 38 16 6 1 2 23 38 3158
2014 Provides services to public 14 30 35 14 5 0 1 20 45 1068
2014 Does not provide services to public 14 32 35 14 5 0 1 19 46 2983

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 21 33 23 9 1 1 34 32 851
2018 Does not provide services to public 11 23 32 22 8 2 2 32 35 2732
2017 Provides services to public 10 21 30 23 9 2 4 34 33 1116
2017 Does not provide services to public 11 21 32 20 9 2 3 32 34 3152
2014 Provides services to public 16 28 31 17 5 2 2 23 45 1072
2014 Does not provide services to public 20 30 27 15 6 1 2 21 51 2984

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 26 29 15 6 1 1 22 48 846
2018 Does not provide services to public 22 28 28 13 5 1 2 18 52 2733
2017 Provides services to public 22 28 28 12 6 1 2 19 52 1119
2017 Does not provide services to public 24 28 28 12 5 1 2 18 53 3162
2014 Provides services to public 26 32 25 11 3 1 2 15 59 1072
2014 Does not provide services to public 30 30 24 11 4 1 2 15 61 2980

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 25 37 15 8 0 1 23 40 850
2018 Does not provide services to public 15 26 34 16 7 1 1 23 42 2733
2017 Provides services to public 13 26 36 16 6 1 2 23 40 1117
2017 Does not provide services to public 14 26 34 17 7 1 2 24 41 3155
2014 Provides services to public 15 29 34 16 4 1 2 21 44 1069
2014 Does not provide services to public 14 28 35 16 5 1 1 21 43 2975

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 29 27 12 6 1 1 19 53 853
2018 Does not provide services to public 20 28 28 13 7 2 2 21 50 2734
2017 Provides services to public 29 29 23 9 6 1 3 16 60 1119
2017 Does not provide services to public 23 27 26 12 6 2 3 20 52 3166
2014 Provides services to public 30 32 23 9 4 0 1 13 64 1072
2014 Does not provide services to public 26 30 25 11 4 1 3 16 58 2985

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 24 29 20 9 1 3 30 40 850
2018 Does not provide services to public 16 27 29 16 7 2 3 25 45 2722
2017 Provides services to public 13 23 30 21 8 1 4 30 38 1116
2017 Does not provide services to public 16 25 30 15 8 2 4 25 44 3158
2014 Provides services to public 15 22 31 19 8 1 3 28 39 1072
2014 Does not provide services to public 16 24 32 17 7 1 4 25 42 2980

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 28 27 14 5 1 1 19 53 851
2018 Does not provide services to public 22 28 31 11 5 1 2 17 51 2740
2017 Provides services to public 20 30 30 11 5 1 2 17 52 1118
2017 Does not provide services to public 21 27 31 12 5 1 2 18 50 3168
2014 Provides services to public 24 31 29 9 3 1 2 13 57 1070
2014 Does not provide services to public 25 28 30 10 4 1 2 15 54 2982

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 34 8 9 7 1 0 76 16 854
2018 Does not provide services to public 41 32 9 10 6 1 0 74 16 2731
2017 Provides services to public 43 34 9 8 6 1 1 78 14 1121
2017 Does not provide services to public 43 33 9 9 6 1 0 76 15 3172
2014 Provides services to public 42 34 9 9 6 1 0 77 14 1075
2014 Does not provide services to public 45 31 9 9 5 1 0 76 15 2984

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 38 7 7 3 0 0 83 10 853
2018 Does not provide services to public 51 34 7 6 2 0 0 85 8 2739
2017 Provides services to public 45 39 6 7 2 0 0 84 9 1121
2017 Does not provide services to public 47 38 7 5 2 0 0 86 8 3166
2014 Provides services to public 42 42 8 6 2 0 0 84 8 1075
2014 Does not provide services to public 47 39 6 5 2 0 0 86 7 2983

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 44 9 5 2 1 0 84 8 855
2018 Does not provide services to public 42 39 11 4 2 1 0 82 7 2741

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 40 14 6 3 2 0 77 9 857
2018 Does not provide services to public 32 40 15 6 3 4 0 75 9 2742
2017 Provides services to public 33 39 15 6 3 3 1 75 9 1119
2017 Does not provide services to public 30 40 17 5 3 5 0 74 8 3173
2014 Provides services to public 40 40 12 4 2 3 0 82 6 1073
2014 Does not provide services to public 36 38 14 4 2 6 0 79 6 2984

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 41 14 8 4 1 0 75 11 860
2018 Does not provide services to public 31 41 15 8 3 2 0 73 11 2729
2017 Provides services to public 30 45 13 9 3 1 0 75 12 1121
2017 Does not provide services to public 30 43 13 8 3 2 0 75 11 3171
2014 Provides services to public 33 43 13 7 3 2 0 77 10 1075
2014 Does not provide services to public 33 41 14 7 2 2 0 76 10 2985

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 39 14 7 4 0 0 75 10 855
2018 Does not provide services to public 36 39 13 8 3 0 0 75 11 2737
2017 Provides services to public 34 41 12 8 4 0 0 75 12 1122
2017 Does not provide services to public 35 42 12 7 4 0 0 78 11 3170
2014 Provides services to public 31 42 12 9 5 0 0 74 15 1073
2014 Does not provide services to public 33 41 14 7 4 0 0 75 11 2986

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 37 17 9 8 4 2 63 18 857
2018 Does not provide services to public 22 33 19 9 7 6 4 61 18 2739
2017 Provides services to public 24 34 15 10 8 4 4 64 20 1122
2017 Does not provide services to public 25 33 14 10 7 6 6 65 19 3177
2014 Provides services to public 31 33 16 8 7 3 2 68 15 1075
2014 Does not provide services to public 31 31 13 9 6 5 5 69 16 2986

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 40 10 8 4 1 1 77 13 856
2018 Does not provide services to public 30 39 13 10 5 2 1 71 15 2742
2017 Provides services to public 39 37 10 7 4 2 1 78 12 1121
2017 Does not provide services to public 31 38 11 10 5 4 1 73 16 3171
2014 Provides services to public 42 35 10 7 3 2 1 79 11 1075
2014 Does not provide services to public 35 37 11 9 4 3 1 75 14 2986

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 39 18 7 5 1 0 69 12 853
2018 Does not provide services to public 24 41 21 9 4 1 0 66 13 2733

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 20 18 18 18 8 3 40 40 852
2018 Does not provide services to public 12 21 20 17 16 11 2 39 38 2741
2017 Provides services to public 15 21 17 16 19 8 5 41 40 1119
2017 Does not provide services to public 11 20 18 16 18 13 5 38 40 3167
2014 Provides services to public 13 22 18 18 19 8 3 39 41 1074
2014 Does not provide services to public 11 20 19 19 16 12 3 36 42 2986

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 13 87 860
2018 Does not provide services to public 13 87 2753

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 40 118
2018 Does not provide services to public 41 353

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 67 118
2018 Does not provide services to public 68 354

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 118
2018 Does not provide services to public 8 353

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 118
2018 Does not provide services to public 3 353

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 118
2018 Does not provide services to public 42 352

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 47 118
2018 Does not provide services to public 42 351

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 118
2018 Does not provide services to public 45 352

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 47 118
2018 Does not provide services to public 45 352

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 118
2018 Does not provide services to public 36 352

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 118
2018 Does not provide services to public 53 352

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 31 118
2018 Does not provide services to public 34 351

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 118
2018 Does not provide services to public 10 352

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 118
2018 Does not provide services to public 13 352

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 51 118
2018 Does not provide services to public 47 352

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 40 118
2018 Does not provide services to public 29 352

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 118
2018 Does not provide services to public 11 351

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 58 118
2018 Does not provide services to public 55 354

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 118
2018 Does not provide services to public 32 353

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 20 118
2018 Does not provide services to public 13 354

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 118
2018 Does not provide services to public 11 353

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 118
2018 Does not provide services to public 11 353

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 118
2018 Does not provide services to public 14 353

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 118
2018 Does not provide services to public 15 353

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 118
2018 Does not provide services to public 23 353

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 114
2018 Does not provide services to public 19 333

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 114
2018 Does not provide services to public 10 333

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 114
2018 Does not provide services to public 9 333

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 114
2018 Does not provide services to public 10 333

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 114
2018 Does not provide services to public 13 333

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 114
2018 Does not provide services to public 14 333

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 114
2018 Does not provide services to public 9 333

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 114
2018 Does not provide services to public 11 333

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 40 114
2018 Does not provide services to public 30 333

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 114
2018 Does not provide services to public 12 333

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 55 114
2018 Does not provide services to public 49 333

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 60 114
2018 Does not provide services to public 53 333

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 114
2018 Does not provide services to public 10 333

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 20 20 11 9 21 5 45 27 857
2018 Does not provide services to public 10 16 21 9 8 29 6 40 27 2746
2017 Provides services to public 12 19 20 9 9 23 9 45 26 1123
2017 Does not provide services to public 9 15 18 8 8 31 10 41 28 3171
2014 Provides services to public 11 20 20 8 9 24 7 46 25 1074
2014 Does not provide services to public 9 15 21 8 7 33 8 40 25 2985

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 32 19 10 8 9 1 59 20 856
2018 Does not provide services to public 18 28 24 10 7 13 1 53 19 2747
2017 Provides services to public 19 31 21 9 8 11 2 57 19 1122
2017 Does not provide services to public 17 27 21 9 6 18 3 55 19 3171
2014 Provides services to public 17 30 20 8 7 15 2 57 18 1074
2014 Does not provide services to public 15 26 24 8 6 20 2 52 18 2982

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 11 89 856
2018 Does not provide services to public 8 92 2746

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 93
2018 Does not provide services to public 35 237

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 78 93
2018 Does not provide services to public 80 237

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 93
2018 Does not provide services to public 5 237

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 93
2018 Does not provide services to public 11 237

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 20 93
2018 Does not provide services to public 19 235

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 93
2018 Does not provide services to public 20 235

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 93
2018 Does not provide services to public 8 235

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 93
2018 Does not provide services to public 35 235

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 47 93
2018 Does not provide services to public 36 235

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 93
2018 Does not provide services to public 9 235

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 93
2018 Does not provide services to public 15 235

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 93
2018 Does not provide services to public 12 235

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 93
2018 Does not provide services to public 0 235

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 20 93
2018 Does not provide services to public 19 235

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 93
2018 Does not provide services to public 29 237

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 93
2018 Does not provide services to public 14 237

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 93
2018 Does not provide services to public 11 237

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 93
2018 Does not provide services to public 14 237

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 93
2018 Does not provide services to public 6 237

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 93
2018 Does not provide services to public 8 237

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 51 93
2018 Does not provide services to public 53 237

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 90
2018 Does not provide services to public 16 224

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 90
2018 Does not provide services to public 2 224

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 90
2018 Does not provide services to public 7 224

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 90
2018 Does not provide services to public 14 224

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 90
2018 Does not provide services to public 6 224

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 90
2018 Does not provide services to public 28 224

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 90
2018 Does not provide services to public 13 224

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 46 90
2018 Does not provide services to public 48 224

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 90
2018 Does not provide services to public 3 224

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 69 90
2018 Does not provide services to public 64 224

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 90
2018 Does not provide services to public 13 224

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 22 23 7 5 25 3 51 16 854
2018 Does not provide services to public 10 16 24 5 5 34 5 45 16 2743
2017 Provides services to public 12 20 21 5 4 30 8 52 14 1122
2017 Does not provide services to public 10 15 19 4 4 40 8 49 15 3173
2014 Provides services to public 12 20 21 4 4 32 6 52 13 1075
2014 Does not provide services to public 10 14 21 4 3 41 7 47 13 2985

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 35 19 7 5 10 1 65 14 856
2018 Does not provide services to public 19 30 24 6 4 16 2 59 12 2739
2017 Provides services to public 21 35 19 6 4 14 2 67 11 1120
2017 Does not provide services to public 20 30 19 4 4 21 3 65 10 3171
2014 Provides services to public 22 31 20 4 3 17 2 66 9 1073
2014 Does not provide services to public 18 28 21 5 3 25 2 62 10 2981
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 26 9 5 7 1 0 80 12 852
2018 Does not provide services to public 51 27 10 5 5 1 0 80 10 2718
2017 Provides services to public 51 27 10 4 6 1 0 79 11 1121
2017 Does not provide services to public 51 27 10 4 4 2 0 81 9 3177

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 42 19 11 5 2 0 64 17 855
2018 Does not provide services to public 18 41 21 12 6 3 0 60 18 2741
2017 Provides services to public 14 37 19 13 10 6 1 55 24 1119
2017 Does not provide services to public 14 37 20 13 9 8 0 56 23 3173

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 31 19 18 12 1 0 49 31 857
2018 Does not provide services to public 14 34 22 18 10 2 0 49 28 2749
2017 Provides services to public 12 34 19 21 12 2 0 47 34 1122
2017 Does not provide services to public 11 35 21 19 11 3 0 48 30 3172

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 23 24 15 18 0 1 42 34 859
2018 Does not provide services to public 19 24 24 15 17 0 1 43 32 2748
2017 Provides services to public 18 21 23 16 19 0 2 40 36 1117
2017 Does not provide services to public 17 23 20 15 22 0 2 41 38 3170

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 21 31 23 17 0 0 29 40 857
2018 Does not provide services to public 11 23 29 21 14 0 0 35 36 2742
2017 Provides services to public 11 19 31 21 17 0 0 30 38 1118
2017 Does not provide services to public 12 24 30 20 14 0 1 36 34 3173

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 24 33 19 11 0 1 37 30 855
2018 Does not provide services to public 13 26 28 20 12 0 1 40 32 2736
2017 Provides services to public 13 26 27 20 12 0 2 40 32 1117
2017 Does not provide services to public 14 26 27 19 12 0 1 41 32 3173

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 23 28 20 17 0 1 35 38 857
2018 Does not provide services to public 13 22 26 20 17 1 1 36 37 2737
2017 Provides services to public 12 21 26 21 18 1 1 33 40 1118
2017 Does not provide services to public 13 22 24 20 18 1 2 36 39 3169

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 26 23 16 9 0 2 51 25 855
2018 Does not provide services to public 30 26 20 12 9 1 3 58 21 2726
2017 Provides services to public 23 25 22 14 10 0 5 51 26 1114
2017 Does not provide services to public 29 27 19 12 8 1 5 59 21 3169

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 23 27 18 15 0 0 40 33 857
2018 Does not provide services to public 21 26 24 14 13 0 1 48 28 2745
2017 Provides services to public 17 25 26 18 13 0 1 43 31 1117
2017 Does not provide services to public 20 28 25 15 11 0 1 49 26 3170

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 36 25 9 8 0 0 58 17 853
2018 Does not provide services to public 18 35 26 13 6 1 1 54 19 2741
2017 Provides services to public 23 32 24 13 6 1 1 56 19 1116
2017 Does not provide services to public 21 32 24 13 7 1 1 55 20 3167

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 34 27 13 8 0 0 52 21 852
2018 Does not provide services to public 16 32 27 16 7 1 1 49 24 2741
2017 Provides services to public 19 31 27 14 7 0 1 52 21 1118
2017 Does not provide services to public 16 32 27 15 8 1 1 50 23 3166

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 33 26 12 7 0 0 55 19 852
2018 Does not provide services to public 18 33 25 15 7 1 1 52 22 2738
2017 Provides services to public 23 33 23 14 6 0 1 57 20 1118
2017 Does not provide services to public 21 32 24 14 8 0 1 54 22 3164

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 28 29 15 9 0 0 47 24 850
2018 Does not provide services to public 22 30 26 13 7 1 1 53 21 2729
2017 Provides services to public 21 28 27 14 8 0 2 50 22 1114
2017 Does not provide services to public 24 30 23 14 7 1 1 55 21 3157

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 29 15 5 5 0 1 75 10 848
2018 Does not provide services to public 43 27 16 7 4 0 2 71 12 2725
2017 Provides services to public 47 24 15 8 4 0 2 73 12 1119
2017 Does not provide services to public 49 25 14 6 4 0 2 76 10 3170

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 64 18 8 2 2 1 5 88 4 850
2018 Does not provide services to public 64 17 7 3 2 1 6 87 5 2732

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 64 16 7 4 5 1 3 84 9 852
2018 Does not provide services to public 65 14 7 4 4 1 5 84 9 2728
2017 Provides services to public 68 13 7 4 4 1 4 85 8 1120
2017 Does not provide services to public 71 12 5 4 3 1 3 87 8 3168

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 29 15 4 3 0 1 78 7 854
2018 Does not provide services to public 54 27 11 4 2 0 2 82 7 2734
2017 Provides services to public 51 27 11 5 3 0 2 81 8 1121
2017 Does not provide services to public 57 26 9 4 2 0 2 85 6 3168

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 24 13 8 8 0 1 72 15 853
2018 Does not provide services to public 50 22 13 8 5 0 2 74 13 2725
2017 Provides services to public 53 21 11 6 6 0 2 76 12 1118
2017 Does not provide services to public 57 20 10 7 4 0 2 79 11 3165

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 21 10 5 2 0 17 79 9 846
2018 Does not provide services to public 49 15 7 2 1 0 25 85 5 2720
2017 Provides services to public 50 19 8 3 2 1 17 84 6 1116
2017 Does not provide services to public 53 15 6 2 1 0 23 88 5 3164

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 28 10 2 2 0 3 86 4 850
2018 Does not provide services to public 67 18 7 1 1 0 6 91 2 2723
2017 Provides services to public 60 22 9 3 1 0 4 86 4 1112
2017 Does not provide services to public 69 18 5 1 0 1 6 93 2 3157

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 72 12 5 3 4 0 4 88 7 854
2018 Does not provide services to public 67 12 6 4 6 0 4 83 11 2734
2017 Provides services to public 71 13 5 3 3 0 5 88 7 1121
2017 Does not provide services to public 67 12 5 5 6 1 5 84 11 3172

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 26 12 5 2 0 2 81 7 853
2018 Does not provide services to public 51 27 12 4 2 0 3 81 6 2735
2017 Provides services to public 55 24 11 4 2 0 4 82 6 1118
2017 Does not provide services to public 54 26 12 3 1 0 3 83 5 3162

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 26 38 20 7 0 0 35 28 859
2018 Does not provide services to public 8 29 40 17 5 0 0 37 23 2758
2017 Provides services to public 8 22 42 19 8 1 0 31 27 1121
2017 Does not provide services to public 7 25 43 17 7 0 0 33 24 3178

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 25 40 17 7 0 0 24 36 848
2018 Does not provide services to public 10 22 40 21 7 0 0 28 32 2724
2017 Provides services to public 10 20 42 20 7 0 1 27 30 1115
2017 Does not provide services to public 8 21 41 21 9 0 0 30 29 3171
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 25 20 14 15 2 1 23 77 854
2018 Does not provide services to public 24 26 22 13 13 2 1 25 75 2721
2017 Provides services to public 21 21 23 14 15 5 1 22 78 1121
2017 Does not provide services to public 22 23 21 14 16 3 1 23 77 3176

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 637
2018 Does not provide services to public 23 1996
2017 Provides services to public 21 823
2017 Does not provide services to public 25 2337

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 637
2018 Does not provide services to public 38 1996
2017 Provides services to public 35 823
2017 Does not provide services to public 37 2337

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 637
2018 Does not provide services to public 19 1996
2017 Provides services to public 16 823
2017 Does not provide services to public 16 2337

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 53 637
2018 Does not provide services to public 48 1996
2017 Provides services to public 56 823
2017 Does not provide services to public 50 2337

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 637
2018 Does not provide services to public 9 1996
2017 Provides services to public 10 823
2017 Does not provide services to public 9 2337

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 637
2018 Does not provide services to public 33 1996

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 637
2018 Does not provide services to public 34 1996
2017 Provides services to public 38 823
2017 Does not provide services to public 39 2337

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 4 32 20 15 6 23 616
2018 Does not provide services to public 3 36 21 12 7 20 1917
2017 Provides services to public 3 41 22 12 5 17 810
2017 Does not provide services to public 4 41 21 11 6 17 2295

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 32 68 633
2018 Does not provide services to public 29 71 1982

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 14 13 9 9 2 10 65 21 852
2018 Does not provide services to public 42 16 15 8 9 1 9 64 19 2711

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 19 19 20 28 3 6 26 53 635
2018 Does not provide services to public 5 16 18 24 29 1 6 24 57 1992
2017 Provides services to public 6 15 17 18 35 2 8 22 58 825
2017 Does not provide services to public 6 17 16 19 32 2 8 25 57 2341

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 3 10 15 22 42 2 5 14 69 634
2018 Does not provide services to public 2 10 15 21 47 2 5 13 72 1993
2017 Provides services to public 3 8 12 16 54 2 6 11 76 824
2017 Does not provide services to public 3 7 10 18 55 2 5 11 78 2338
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