2018 Public Service Employee Survey Results by Theme for Global Affairs Canada by Question 82. What is your first official language?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 39 42 9 7 4 0 0 81 10 2097
2018 First official language - French 34 46 11 6 4 0 0 80 10 1470
2017 First official language - English 41 42 7 6 4 0 0 84 10 2481
2017 First official language - French 34 44 13 6 4 0 0 78 9 1805
2014 First official language - English 34 43 9 9 4 0 0 78 13 2348
2014 First official language - French 28 45 15 8 4 0 0 73 12 1704

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 31 39 12 11 7 0 0 70 18 2106
2018 First official language - French 26 42 15 11 6 0 0 68 17 1471
2017 First official language - English 32 38 10 12 8 0 0 70 20 2479
2017 First official language - French 25 42 18 10 5 0 0 66 15 1804

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 54 33 7 4 1 0 0 88 5 2082
2018 First official language - French 45 41 10 2 2 0 0 87 4 1460
2017 First official language - English 58 31 7 3 1 0 0 89 4 2475
2017 First official language - French 46 40 9 3 1 0 0 87 4 1797
2014 First official language - English 61 28 7 2 1 0 0 89 3 2343
2014 First official language - French 52 34 10 2 1 0 0 86 4 1702

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 44 39 9 6 2 0 0 84 8 2102
2018 First official language - French 39 42 11 4 3 0 0 81 7 1474
2017 First official language - English 46 38 8 5 3 0 0 84 8 2473
2017 First official language - French 38 43 11 5 3 0 0 81 8 1798
2014 First official language - English 40 40 11 6 3 0 0 81 9 2347
2014 First official language - French 34 43 13 6 3 0 0 78 9 1700

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 27 31 22 14 7 0 0 58 20 2107
2018 First official language - French 27 33 22 11 6 1 0 61 17 1464
2017 First official language - English 28 33 19 13 6 1 0 61 20 2476
2017 First official language - French 24 35 24 10 5 1 0 60 15 1800
2014 First official language - English 21 40 17 15 7 0 0 61 22 2345
2014 First official language - French 19 35 26 14 6 1 0 55 20 1702

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 26 33 20 14 7 0 0 59 21 2099
2018 First official language - French 27 37 20 11 5 0 0 64 16 1457
2017 First official language - English 27 36 16 14 7 0 0 64 21 2479
2017 First official language - French 24 41 21 9 4 0 0 65 13 1804
2014 First official language - English 21 38 17 17 7 0 0 59 24 2347
2014 First official language - French 18 38 24 13 6 0 0 56 20 1702

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 36 28 17 10 7 2 1 65 17 2111
2018 First official language - French 34 29 18 9 7 2 1 65 17 1468
2017 First official language - English 36 30 15 9 6 3 1 68 16 2475
2017 First official language - French 31 34 15 9 6 3 1 68 16 1802
2014 First official language - English 33 30 16 11 6 3 1 65 18 2346
2014 First official language - French 29 30 17 11 7 4 1 62 19 1700
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 44 29 12 7 5 2 0 75 13 2086
2018 First official language - French 41 34 12 6 5 2 1 76 11 1466
2017 First official language - English 45 30 10 6 5 2 1 78 12 2481
2017 First official language - French 37 39 13 5 4 3 1 78 9 1806
2014 First official language - English 43 28 12 8 5 3 1 74 13 2346
2014 First official language - French 33 39 14 6 4 3 1 75 10 1703

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 41 32 11 9 5 1 0 74 15 2084
2018 First official language - French 39 35 11 8 6 1 0 75 14 1460
2017 First official language - English 42 33 9 9 6 1 0 76 15 2483
2017 First official language - French 35 40 12 7 4 0 1 76 11 1806
2014 First official language - English 40 33 10 10 5 1 1 74 16 2347
2014 First official language - French 32 41 12 9 4 1 0 74 13 1703

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 44 28 12 9 6 1 0 73 16 2095
2018 First official language - French 42 32 11 8 6 1 0 75 14 1467
2017 First official language - English 47 27 9 8 6 1 0 76 15 2478
2017 First official language - French 42 32 14 7 5 0 0 75 12 1801
2014 First official language - English 43 30 12 9 5 1 1 74 14 2343
2014 First official language - French 37 37 14 8 4 1 1 75 12 1702

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 29 33 15 10 6 6 0 66 17 2120
2018 First official language - French 22 37 19 10 5 6 0 64 16 1473
2017 First official language - English 28 33 15 11 6 7 0 65 19 2476
2017 First official language - French 22 38 20 9 5 6 0 64 15 1806
2014 First official language - English 23 34 18 11 6 7 0 62 18 2348
2014 First official language - French 16 37 23 10 6 8 0 58 17 1700

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 25 33 17 14 9 2 0 59 23 2115
2018 First official language - French 21 34 22 14 7 2 0 56 21 1471
2017 First official language - English 23 35 17 14 9 2 0 60 23 2481
2017 First official language - French 18 35 26 12 7 3 0 54 19 1806
2014 First official language - English 18 33 18 18 11 2 0 53 29 2347
2014 First official language - French 12 31 29 16 9 3 0 44 26 1701

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 16 28 20 21 11 4 0 46 34 2114
2018 First official language - French 14 29 27 17 9 4 0 45 27 1465
2017 First official language - English 15 30 17 22 12 4 0 46 36 2478
2017 First official language - French 11 30 31 15 6 6 0 44 23 1802
2014 First official language - English 10 26 19 24 17 3 0 38 42 2345
2014 First official language - French 7 26 31 20 10 6 0 35 32 1702

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 13 29 17 24 14 2 0 43 39 2118
2018 First official language - French 12 32 25 18 10 2 0 45 29 1473
2017 First official language - English 14 31 16 22 14 3 0 46 37 2480
2017 First official language - French 12 35 25 17 9 3 0 48 27 1802
2014 First official language - English 9 29 16 27 17 2 0 39 44 2345
2014 First official language - French 7 28 25 24 14 2 0 36 39 1701
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 25 38 15 13 9 0 0 63 22 2112
2018 First official language - French 25 37 17 11 9 0 1 63 20 1475
2017 First official language - English 27 38 13 14 8 0 0 65 22 2481
2017 First official language - French 23 38 20 13 6 0 0 62 18 1804
2014 First official language - English 22 39 13 16 10 0 0 61 26 2346
2014 First official language - French 19 38 22 14 7 0 0 57 21 1704

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 29 43 13 10 6 0 0 71 16 2110
2018 First official language - French 24 43 17 10 5 0 0 67 16 1477
2017 First official language - English 29 42 10 13 5 0 0 71 18 2481
2017 First official language - French 23 45 18 10 4 0 0 68 13 1805

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 14 23 18 18 12 13 3 43 36 2100
2018 First official language - French 12 24 21 15 9 14 4 44 30 1465
2017 First official language - English 12 24 17 17 12 14 3 43 36 2479
2017 First official language - French 11 24 20 17 9 15 5 43 32 1802
2014 First official language - English 12 23 19 17 13 14 3 42 36 2346
2014 First official language - French 8 24 22 18 10 14 5 39 34 1703

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 34 36 11 12 6 1 1 71 18 2093
2018 First official language - French 33 37 13 10 5 1 0 71 16 1467
2017 First official language - English 35 36 10 10 7 1 0 73 17 2485
2017 First official language - French 30 41 14 10 4 1 1 72 15 1805
2014 First official language - English 33 37 11 10 7 1 1 72 17 2347
2014 First official language - French 27 41 16 11 4 1 1 69 16 1702

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 20 35 16 12 4 4 7 63 19 829
2018 First official language - French 19 35 18 10 4 3 10 63 17 530
2017 First official language - English 21 36 16 12 5 4 7 64 18 992
2017 First official language - French 14 40 19 14 4 2 7 60 20 629
2014 First official language - English 23 36 14 10 6 4 9 67 17 963
2014 First official language - French 16 39 20 11 3 3 7 61 16 573

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 21 45 11 16 6 0 0 67 22 2113
2018 First official language - French 23 45 14 13 4 0 0 69 17 1482
2017 First official language - English 22 39 13 17 9 0 0 61 26 2481
2017 First official language - French 24 42 14 14 5 0 1 66 19 1802
2014 First official language - English 22 38 13 18 8 0 1 60 27 2347
2014 First official language - French 22 41 17 13 6 0 1 64 19 1702

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 52 35 6 5 2 0 0 87 7 2108
2018 First official language - French 43 40 9 5 3 0 0 84 7 1470
2017 First official language - English 52 34 6 5 2 0 0 87 7 2478
2017 First official language - French 42 39 10 6 3 0 0 81 9 1805
2014 First official language - English 50 35 6 5 3 0 0 85 8 2348
2014 First official language - French 38 41 11 8 3 0 0 79 10 1703

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 53 35 6 4 2 0 0 88 6 2092
2018 First official language - French 45 40 7 6 2 0 0 85 8 1466
2017 First official language - English 55 32 5 5 3 0 0 87 8 2479
2017 First official language - French 43 40 7 6 3 0 0 84 9 1806
2014 First official language - English 53 33 5 6 2 0 0 86 9 2343
2014 First official language - French 41 40 9 7 2 0 0 81 10 1703

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 12 23 14 21 28 1 0 35 50 2110
2018 First official language - French 13 32 20 18 15 2 0 46 33 1467
2017 First official language - English 14 25 13 21 25 2 0 40 47 2481
2017 First official language - French 17 35 21 16 9 3 0 54 25 1802
2014 First official language - English 12 25 16 23 23 2 0 38 46 2348
2014 First official language - French 12 35 24 18 8 3 0 49 26 1704

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 11 19 13 20 34 1 2 31 55 2113
2018 First official language - French 13 25 16 18 24 1 2 39 44 1465
2017 First official language - English 11 21 10 18 36 1 2 33 57 2476
2017 First official language - French 13 24 17 19 23 2 3 39 44 1805
2014 First official language - English 11 19 13 23 31 1 1 31 56 2348
2014 First official language - French 10 27 17 21 21 2 2 39 44 1702

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 32 41 10 12 5 0 0 73 16 2090
2018 First official language - French 27 42 15 10 5 0 0 69 15 1466
2017 First official language - English 34 42 9 9 5 0 0 76 14 2474
2017 First official language - French 27 43 16 11 4 0 1 70 14 1797
2014 First official language - English 25 43 10 14 7 0 0 68 22 2348
2014 First official language - French 20 44 18 12 6 0 0 64 18 1703

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 36 35 14 9 6 0 0 71 15 2099
2018 First official language - French 30 39 16 10 5 0 0 69 15 1464
2017 First official language - English 36 36 11 11 6 0 0 72 17 2476
2017 First official language - French 29 39 18 10 4 0 0 68 14 1797
2014 First official language - English 29 37 13 13 7 0 0 67 20 2347
2014 First official language - French 25 40 18 12 5 0 0 65 17 1702

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 32 37 13 12 5 0 0 69 17 2099
2018 First official language - French 25 43 15 11 5 0 0 69 16 1468
2017 First official language - English 33 38 12 11 5 0 1 71 16 2476
2017 First official language - French 27 40 19 10 3 0 0 68 13 1799
2014 First official language - English 31 38 14 11 5 0 1 70 16 2345
2014 First official language - French 24 40 20 11 4 0 0 65 15 1702

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 15 35 26 14 7 3 0 51 22 2111
2018 First official language - French 13 36 30 12 6 3 0 51 18 1469
2017 First official language - English 14 38 23 14 7 3 0 54 22 2475
2017 First official language - French 13 35 29 12 5 5 0 51 18 1804

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 34 35 12 13 6 0 0 69 19 2109
2018 First official language - French 36 34 12 9 6 0 2 72 16 1477
2017 First official language - English 34 33 10 15 8 0 0 67 24 2480
2017 First official language - French 30 36 16 10 6 1 1 67 17 1805
2014 First official language - English 31 34 12 14 8 1 0 66 22 2344
2014 First official language - French 27 38 18 11 5 0 1 65 17 1704

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 24 28 20 15 12 0 0 52 27 2115
2018 First official language - French 29 32 18 12 8 0 0 61 20 1473
2017 First official language - English 23 32 20 14 10 0 1 56 24 2484
2017 First official language - French 26 39 18 11 5 0 1 65 16 1805
2014 First official language - English 20 32 22 13 12 0 1 53 25 2347
2014 First official language - French 27 37 19 11 6 0 0 64 17 1704

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 First official language - English 40 32 29 2117
2018 First official language - French 35 36 29 1478
2017 First official language - English 38 33 28 2484
2017 First official language - French 34 38 28 1806
2014 First official language - English 40 30 30 2347
2014 First official language - French 35 36 29 1704

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 First official language - English 8 52 18 6 9 7 835
2018 First official language - French 9 49 26 5 6 5 527
2017 First official language - English 9 48 18 7 11 7 950
2017 First official language - French 12 46 25 4 5 7 615
2014 First official language - English 9 58 14 11 9999 9 936
2014 First official language - French 10 47 29 8 9999 6 590
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 49 38 6 4 2 0 0 88 6 2110
2018 First official language - French 41 44 9 4 2 0 0 85 6 1473
2017 First official language - English 45 38 8 6 3 0 0 84 9 2481
2017 First official language - French 35 46 12 4 2 0 0 82 6 1806
2014 First official language - English 41 39 9 7 3 0 0 81 10 2346
2014 First official language - French 32 47 13 6 3 0 0 79 9 1703

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 19 45 18 13 5 0 0 64 18 2111
2018 First official language - French 16 49 21 9 4 1 0 65 13 1464
2017 First official language - English 20 44 16 13 5 1 0 65 19 2476
2017 First official language - French 17 48 20 9 4 1 0 66 13 1802
2014 First official language - English 15 39 18 17 9 1 0 55 26 2348
2014 First official language - French 12 38 25 16 7 1 0 51 24 1700

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 11 24 39 20 6 0 1 25 36 2106
2018 First official language - French 10 30 36 17 5 1 1 22 42 1468
2017 First official language - English 10 23 38 18 6 1 2 25 35 2469
2017 First official language - French 10 30 37 14 6 1 3 21 41 1795
2014 First official language - English 14 27 37 15 5 0 1 21 42 2341
2014 First official language - French 14 37 32 12 4 0 2 16 52 1700

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 10 21 32 25 9 1 2 35 32 2100
2018 First official language - French 11 24 34 19 7 2 2 28 37 1463
2017 First official language - English 11 20 32 22 10 2 3 34 33 2469
2017 First official language - French 11 23 32 19 9 3 3 30 36 1790
2014 First official language - English 19 27 29 17 7 1 2 24 46 2346
2014 First official language - French 19 33 26 13 4 2 2 18 54 1700

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 22 27 29 14 6 1 2 20 50 2096
2018 First official language - French 22 30 28 12 5 1 2 17 53 1465
2017 First official language - English 22 26 29 14 5 1 2 20 50 2474
2017 First official language - French 24 30 27 10 5 2 3 15 56 1798
2014 First official language - English 27 29 27 12 4 0 1 17 57 2340
2014 First official language - French 32 32 21 10 2 1 2 12 66 1702

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 15 25 35 16 7 1 1 24 41 2099
2018 First official language - French 14 28 35 15 6 1 1 21 43 1467
2017 First official language - English 14 25 34 18 6 1 2 25 40 2467
2017 First official language - French 12 28 35 15 7 1 2 23 41 1796
2014 First official language - English 14 28 34 17 6 1 1 23 43 2336
2014 First official language - French 15 28 36 15 3 1 2 19 44 1698

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 22 27 28 13 7 1 2 20 51 2100
2018 First official language - French 19 30 28 13 7 2 2 20 51 1467
2017 First official language - English 25 27 26 11 6 2 3 18 55 2475
2017 First official language - French 22 28 25 12 7 2 3 20 53 1800
2014 First official language - English 28 29 25 11 5 1 2 16 59 2347
2014 First official language - French 27 32 24 10 4 1 3 14 61 1700

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 14 25 30 19 8 2 2 28 41 2091
2018 First official language - French 17 27 28 15 7 2 3 23 47 1462
2017 First official language - English 14 22 31 18 8 2 4 28 39 2469
2017 First official language - French 16 28 28 15 8 2 3 24 47 1796
2014 First official language - English 14 21 33 19 8 1 3 28 37 2340
2014 First official language - French 18 27 29 15 6 1 4 23 47 1702

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 25 28 28 11 5 1 2 16 54 2103
2018 First official language - French 19 28 32 13 5 2 2 19 48 1469
2017 First official language - English 24 27 30 12 5 1 2 17 52 2475
2017 First official language - French 17 29 31 12 6 2 2 19 48 1802
2014 First official language - English 28 29 27 10 4 1 1 14 58 2342
2014 First official language - French 20 29 32 10 4 2 3 15 51 1700

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 42 30 9 11 7 1 0 73 18 2103
2018 First official language - French 40 36 10 8 4 1 0 77 13 1464
2017 First official language - English 45 29 8 10 7 1 0 75 17 2481
2017 First official language - French 40 39 10 6 4 1 0 80 10 1801
2014 First official language - English 46 28 8 10 6 1 0 75 17 2345
2014 First official language - French 42 36 10 8 4 1 0 79 11 1704

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 51 32 6 7 3 0 0 84 10 2105
2018 First official language - French 47 38 8 4 2 0 0 85 6 1469
2017 First official language - English 50 34 6 7 3 0 0 84 10 2473
2017 First official language - French 42 44 7 5 1 0 0 87 6 1804
2014 First official language - English 50 35 6 7 2 0 0 84 9 2344
2014 First official language - French 41 47 7 4 2 0 0 88 5 1704

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 45 38 9 5 2 1 0 83 7 2109
2018 First official language - French 36 45 12 4 3 1 0 81 7 1469

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 32 39 15 6 3 4 0 74 10 2109
2018 First official language - French 34 41 15 5 2 3 0 77 8 1470
2017 First official language - English 33 37 15 6 4 4 1 74 10 2478
2017 First official language - French 28 42 18 4 3 5 1 75 7 1805
2014 First official language - English 40 34 14 5 2 5 0 78 7 2346
2014 First official language - French 33 44 13 3 1 5 0 81 5 1701

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 30 39 16 10 4 2 0 70 14 2103
2018 First official language - French 34 43 14 5 3 1 0 78 8 1466
2017 First official language - English 31 42 12 10 4 1 0 74 14 2476
2017 First official language - French 29 46 14 6 2 2 0 77 8 1805
2014 First official language - English 34 38 14 9 3 2 0 74 12 2347
2014 First official language - French 31 46 14 5 2 2 0 79 7 1703

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 35 37 15 8 4 0 0 73 12 2107
2018 First official language - French 37 42 12 6 3 0 0 79 9 1465
2017 First official language - English 36 39 11 9 5 0 0 75 14 2477
2017 First official language - French 33 46 13 5 2 0 0 80 7 1804
2014 First official language - English 35 37 14 9 4 0 0 72 14 2348
2014 First official language - French 30 47 13 6 4 0 0 77 9 1701

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 24 33 17 10 7 6 3 63 18 2108
2018 First official language - French 20 35 20 9 7 5 4 61 17 1470
2017 First official language - English 29 32 12 9 8 5 5 67 19 2483
2017 First official language - French 19 35 17 11 6 6 6 61 19 1805
2014 First official language - English 36 29 12 9 7 4 4 71 17 2347
2014 First official language - French 24 34 18 9 5 5 5 65 16 1704

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 35 37 11 9 5 2 1 74 15 2112
2018 First official language - French 27 42 14 10 4 2 1 71 15 1466
2017 First official language - English 37 35 9 9 6 3 1 76 15 2478
2017 First official language - French 28 42 13 10 4 3 1 72 14 1803
2014 First official language - English 42 33 9 8 4 3 1 78 12 2348
2014 First official language - French 29 41 13 10 3 3 1 73 14 1703

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 27 39 20 9 5 1 0 67 13 2099
2018 First official language - French 22 43 21 8 4 2 0 66 12 1467

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 15 20 19 17 17 10 2 39 39 2106
2018 First official language - French 11 22 21 18 16 10 2 38 38 1467
2017 First official language - English 14 18 15 16 20 13 4 39 43 2479
2017 First official language - French 10 22 20 16 15 11 6 39 37 1798
2014 First official language - English 13 21 17 19 18 10 3 38 42 2347
2014 First official language - French 9 20 21 19 15 12 3 34 41 1703

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 First official language - English 13 87 2122
2018 First official language - French 12 88 1473

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 First official language - English 44 283
2018 First official language - French 35 182

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 First official language - English 67 283
2018 First official language - French 70 182

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 First official language - English 9 283
2018 First official language - French 8 182

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 First official language - English 2 283
2018 First official language - French 5 182

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 2 283
2018 First official language - French 5 182

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 First official language - English 45 283
2018 First official language - French 37 182

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 First official language - English 41 283
2018 First official language - French 46 182

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 First official language - English 45 283
2018 First official language - French 47 182

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 First official language - English 46 283
2018 First official language - French 45 182

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 First official language - English 42 283
2018 First official language - French 26 182

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 First official language - English 51 283
2018 First official language - French 56 182

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 First official language - English 31 283
2018 First official language - French 37 182

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 First official language - English 10 283
2018 First official language - French 9 182

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 First official language - English 14 283
2018 First official language - French 14 182

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 First official language - English 47 283
2018 First official language - French 49 182

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 First official language - English 33 283
2018 First official language - French 30 182

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 12 283
2018 First official language - French 12 182

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 56 283
2018 First official language - French 55 182

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 32 283
2018 First official language - French 30 182

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 14 283
2018 First official language - French 15 182

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 First official language - English 11 283
2018 First official language - French 13 182

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 11 283
2018 First official language - French 11 182

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 6 283
2018 First official language - French 3 182

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 14 283
2018 First official language - French 14 182

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 14 283
2018 First official language - French 15 182

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 24 283
2018 First official language - French 22 182

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 9 266
2018 First official language - French 11 177

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 22 266
2018 First official language - French 15 177

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 7 266
2018 First official language - French 11 177

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 8 266
2018 First official language - French 8 177

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 10 266
2018 First official language - French 9 177

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 14 266
2018 First official language - French 13 177

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 14 266
2018 First official language - French 12 177

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 10 266
2018 First official language - French 8 177

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 10 266
2018 First official language - French 13 177

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 First official language - English 37 266
2018 First official language - French 24 177

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 13 266
2018 First official language - French 9 177

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 First official language - English 53 266
2018 First official language - French 46 177

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 58 266
2018 First official language - French 51 177

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 9 266
2018 First official language - French 15 177

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 11 16 21 11 10 26 5 39 30 2106
2018 First official language - French 10 19 21 8 7 29 7 44 23 1472
2017 First official language - English 11 15 19 9 10 28 9 40 30 2481
2017 First official language - French 9 17 18 8 6 30 12 45 23 1804
2014 First official language - English 11 16 21 8 9 28 7 42 26 2346
2014 First official language - French 8 16 21 7 6 33 9 42 23 1703

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 18 27 23 11 8 12 1 52 21 2102
2018 First official language - French 19 31 23 8 6 12 1 58 16 1475
2017 First official language - English 19 27 20 10 8 15 2 55 21 2482
2017 First official language - French 16 30 22 8 5 17 3 57 16 1803
2014 First official language - English 17 26 22 9 7 17 2 54 19 2344
2014 First official language - French 13 29 24 8 5 20 2 54 16 1702

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 First official language - English 9 91 2102
2018 First official language - French 8 92 1471

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 First official language - English 31 197
2018 First official language - French 34 128

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 First official language - English 79 197
2018 First official language - French 82 128

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 First official language - English 3 197
2018 First official language - French 6 128

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 First official language - English 6 197
2018 First official language - French 4 128

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 9 197
2018 First official language - French 14 128

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 First official language - English 22 195
2018 First official language - French 14 129

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 First official language - English 19 195
2018 First official language - French 21 129

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 First official language - English 11 195
2018 First official language - French 7 129

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 First official language - English 7 195
2018 First official language - French 4 129

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 First official language - English 35 195
2018 First official language - French 25 129

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 First official language - English 46 195
2018 First official language - French 30 129

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 First official language - English 11 195
2018 First official language - French 9 129

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 First official language - English 16 195
2018 First official language - French 17 129

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 First official language - English 12 195
2018 First official language - French 9 129

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 First official language - English 0 195
2018 First official language - French 0 129

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 17 195
2018 First official language - French 24 129

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 30 197
2018 First official language - French 26 129

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 11 197
2018 First official language - French 16 129

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 13 197
2018 First official language - French 10 129

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 First official language - English 14 197
2018 First official language - French 11 129

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 5 197
2018 First official language - French 6 129

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 3 197
2018 First official language - French 12 129

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 8 197
2018 First official language - French 8 129

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 56 197
2018 First official language - French 47 129

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 14 186
2018 First official language - French 15 125

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 7 186
2018 First official language - French 8 125

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 16 186
2018 First official language - French 8 125

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 6 186
2018 First official language - French 8 125

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 First official language - English 35 186
2018 First official language - French 23 125

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 13 186
2018 First official language - French 8 125

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 First official language - English 53 186
2018 First official language - French 41 125

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 3 186
2018 First official language - French 0 125

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 68 186
2018 First official language - French 63 125

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 First official language - English 3 186
2018 First official language - French 4 125

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 17 186
2018 First official language - French 7 125

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 12 17 25 5 6 32 4 44 17 2110
2018 First official language - French 11 19 23 5 4 33 6 49 15 1470
2017 First official language - English 11 15 21 4 4 37 7 47 16 2481
2017 First official language - French 10 18 18 4 3 37 9 52 14 1805
2014 First official language - English 12 15 22 4 3 38 7 48 13 2347
2014 First official language - French 9 18 20 4 3 40 7 50 13 1703

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 21 30 23 7 5 14 1 59 14 2111
2018 First official language - French 19 33 23 6 4 15 2 62 11 1468
2017 First official language - English 23 29 18 5 4 18 2 65 12 2479
2017 First official language - French 17 34 19 4 3 21 3 66 9 1803
2014 First official language - English 22 27 20 5 3 21 1 64 10 2344
2014 First official language - French 14 30 21 4 3 25 3 62 9 1700
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 53 26 10 5 5 1 0 80 10 2089
2018 First official language - French 50 29 10 5 6 0 0 79 11 1463
2017 First official language - English 54 25 9 4 5 2 0 81 9 2483
2017 First official language - French 47 30 11 4 5 2 0 79 9 1804

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 20 41 19 12 6 3 0 62 19 2111
2018 First official language - French 17 41 24 10 5 3 0 60 16 1466
2017 First official language - English 16 39 16 13 10 6 0 59 24 2480
2017 First official language - French 11 35 24 13 8 10 1 51 23 1802

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 15 32 20 19 11 2 0 49 31 2114
2018 First official language - French 14 34 24 17 9 2 0 49 26 1473
2017 First official language - English 12 33 18 21 13 2 0 47 34 2479
2017 First official language - French 9 37 25 18 8 3 0 48 27 1804

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 18 24 24 15 18 0 1 43 33 2114
2018 First official language - French 19 22 25 15 17 0 2 43 32 1473
2017 First official language - English 18 25 21 15 20 0 1 43 36 2478
2017 First official language - French 16 19 22 16 23 0 4 37 41 1799

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 11 23 29 21 15 0 0 34 37 2107
2018 First official language - French 10 22 31 22 14 0 0 32 36 1471
2017 First official language - English 12 22 29 21 15 0 1 34 37 2479
2017 First official language - French 11 22 32 19 14 0 1 34 34 1802

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 14 26 28 20 11 0 1 40 31 2104
2018 First official language - French 12 25 30 20 13 0 1 37 33 1467
2017 First official language - English 14 28 26 18 12 0 1 43 31 2479
2017 First official language - French 13 24 28 21 12 0 2 37 34 1801

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 13 23 26 20 17 0 1 36 37 2106
2018 First official language - French 12 21 27 20 17 1 1 34 38 1466
2017 First official language - English 14 22 23 21 19 1 1 36 40 2479
2017 First official language - French 12 22 26 21 17 1 2 34 39 1798

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 27 26 21 13 9 0 2 55 23 2095
2018 First official language - French 30 26 20 12 8 0 4 59 21 1464
2017 First official language - English 26 27 19 13 10 0 4 56 24 2477
2017 First official language - French 28 26 20 11 8 1 7 58 20 1798

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 19 25 26 16 14 0 0 44 30 2111
2018 First official language - French 22 25 24 15 13 0 1 48 28 1472
2017 First official language - English 18 28 25 17 12 0 0 46 29 2476
2017 First official language - French 22 26 25 14 10 0 2 49 25 1801

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 18 37 26 11 6 0 1 55 18 2109
2018 First official language - French 20 34 26 13 6 1 1 55 19 1466
2017 First official language - English 21 33 24 13 8 1 1 55 21 2474
2017 First official language - French 23 32 24 13 5 1 2 56 19 1800

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 16 34 26 15 8 1 1 50 23 2110
2018 First official language - French 17 31 28 16 7 0 1 49 23 1463
2017 First official language - English 17 33 25 15 8 1 1 51 23 2474
2017 First official language - French 17 31 29 14 7 0 2 49 22 1800

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 19 34 24 14 7 0 1 54 22 2105
2018 First official language - French 19 32 27 14 7 0 1 51 22 1467
2017 First official language - English 21 33 23 14 8 0 1 55 22 2474
2017 First official language - French 21 32 25 14 6 1 1 54 21 1798

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 21 30 26 14 9 0 1 52 22 2100
2018 First official language - French 22 29 28 14 6 1 1 51 21 1460
2017 First official language - English 23 30 23 14 8 0 1 54 23 2471
2017 First official language - French 22 29 27 13 6 1 2 53 19 1791

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 43 28 15 7 5 0 1 72 12 2094
2018 First official language - French 44 26 16 7 4 0 3 72 11 1460
2017 First official language - English 49 25 15 6 4 0 1 74 10 2479
2017 First official language - French 49 24 14 7 3 0 3 75 10 1800

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 66 16 7 2 2 0 6 88 5 2102
2018 First official language - French 62 19 8 3 1 1 7 87 4 1461

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 66 15 7 4 5 1 3 84 9 2101
2018 First official language - French 63 15 8 4 4 1 6 83 9 1462
2017 First official language - English 71 12 6 4 3 1 3 86 8 2479
2017 First official language - French 69 12 6 4 3 1 5 86 8 1800

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 52 30 11 4 2 0 1 82 6 2103
2018 First official language - French 53 25 12 5 3 0 2 81 7 1468
2017 First official language - English 55 28 9 4 2 0 1 85 6 2478
2017 First official language - French 57 23 10 4 2 0 3 83 7 1801

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 48 24 13 8 6 0 1 74 13 2103
2018 First official language - French 51 21 12 8 7 0 2 73 14 1456
2017 First official language - English 55 21 10 6 5 0 1 78 12 2470
2017 First official language - French 57 19 10 6 4 0 3 79 11 1803

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 46 18 8 3 1 0 23 84 6 2092
2018 First official language - French 51 14 8 3 1 0 22 84 6 1459
2017 First official language - English 50 17 7 3 1 0 22 86 5 2469
2017 First official language - French 54 14 6 2 1 0 22 88 5 1801

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 61 22 7 2 1 0 6 89 3 2096
2018 First official language - French 67 17 8 2 1 0 6 89 2 1457
2017 First official language - English 64 21 7 2 0 1 5 90 2 2465
2017 First official language - French 69 16 5 1 1 0 7 93 2 1794

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 68 12 6 4 6 0 3 83 11 2105
2018 First official language - French 70 10 5 4 5 0 5 85 9 1464
2017 First official language - English 66 13 5 5 6 1 4 83 11 2478
2017 First official language - French 71 10 5 4 4 0 6 87 8 1805

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 52 28 11 4 2 0 3 82 6 2105
2018 First official language - French 51 26 13 4 3 0 3 79 7 1464
2017 First official language - English 54 27 11 3 1 0 3 84 5 2469
2017 First official language - French 54 23 13 4 2 0 4 80 6 1802

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 8 28 39 18 6 0 0 37 24 2121
2018 First official language - French 9 28 39 19 5 0 0 37 24 1478
2017 First official language - English 8 26 42 17 7 1 0 34 24 2481
2017 First official language - French 7 23 44 18 8 0 0 31 25 1807

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 11 23 40 19 6 0 0 25 34 2095
2018 First official language - French 8 23 39 22 7 0 0 30 31 1458
2017 First official language - English 10 22 42 19 7 0 1 26 32 2476
2017 First official language - French 7 19 40 23 10 0 0 33 26 1800
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 22 27 21 13 14 3 1 23 77 2100
2018 First official language - French 26 24 22 13 13 1 1 27 73 1477
2017 First official language - English 21 24 21 13 17 4 1 22 78 2483
2017 First official language - French 23 21 21 15 16 3 1 24 76 1804

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 First official language - English 25 1567
2018 First official language - French 20 1067
2017 First official language - English 26 1833
2017 First official language - French 21 1319

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 First official language - English 38 1567
2018 First official language - French 36 1067
2017 First official language - English 37 1833
2017 First official language - French 35 1319

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 First official language - English 16 1567
2018 First official language - French 20 1067
2017 First official language - English 14 1833
2017 First official language - French 18 1319

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 First official language - English 51 1567
2018 First official language - French 47 1067
2017 First official language - English 52 1833
2017 First official language - French 50 1319

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 First official language - English 8 1567
2018 First official language - French 9 1067
2017 First official language - English 8 1833
2017 First official language - French 11 1319

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 First official language - English 34 1567
2018 First official language - French 30 1067

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 First official language - English 34 1567
2018 First official language - French 34 1067
2017 First official language - English 39 1833
2017 First official language - French 39 1319

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 First official language - English 3 35 21 13 7 22 1505
2018 First official language - French 4 37 20 13 7 20 1027
2017 First official language - English 3 41 21 12 5 18 1798
2017 First official language - French 4 42 23 11 6 16 1298

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 First official language - English 28 72 1555
2018 First official language - French 32 68 1060

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 44 16 14 7 8 2 9 67 17 2096
2018 First official language - French 40 14 15 9 11 1 10 60 22 1468

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 5 17 18 23 31 2 5 24 58 1561
2018 First official language - French 6 17 20 23 25 2 8 25 53 1066
2017 First official language - English 6 16 15 20 34 2 7 25 59 1839
2017 First official language - French 5 16 17 18 31 2 10 24 56 1319

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 First official language - English 2 10 14 20 47 2 5 13 72 1560
2018 First official language - French 3 9 16 23 42 2 4 13 69 1067
2017 First official language - English 3 8 10 16 56 2 6 11 78 1835
2017 First official language - French 3 7 12 18 53 2 6 10 77 1319
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