2018 Public Service Employee Survey Results by Theme for Global Affairs Canada by Question 78. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 37 41 19 2 2 0 0 78 3 59
2018 CR-04 24 47 24 6 0 0 0 71 6 17
2018 CR-05 48 33 18 0 0 0 0 82 0 33
2017 CR 32 45 14 3 5 0 0 77 9 91
2017 CR-04 29 51 11 3 6 0 0 80 9 35
2017 CR-05 35 47 11 2 4 0 0 82 7 45
2014 CR 27 42 21 4 7 0 0 69 10 105
2014 CR-04 30 37 26 0 7 0 0 67 7 46
2014 CR-05 21 46 17 8 8 0 0 67 15 52

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 31 41 10 9 9 0 0 72 17 58
2018 CR-04 19 31 19 25 6 0 0 50 31 16
2018 CR-05 39 39 9 3 9 0 0 79 12 33
2017 CR 35 34 10 12 9 0 0 69 21 91
2017 CR-04 26 37 14 11 11 0 0 63 23 35
2017 CR-05 44 36 9 9 2 0 0 80 11 45

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 59 31 7 0 2 0 2 91 2 58
2018 CR-04 56 38 6 0 0 0 0 94 0 16
2018 CR-05 61 30 6 0 0 0 3 94 0 33
2017 CR 60 30 7 2 1 0 0 90 3 91
2017 CR-04 57 34 6 3 0 0 0 91 3 35
2017 CR-05 64 27 5 2 2 0 0 91 4 45
2014 CR 58 28 11 0 2 0 0 87 2 105
2014 CR-04 54 30 11 0 4 0 0 85 4 46
2014 CR-05 62 25 13 0 0 0 0 87 0 52

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 47 37 12 2 2 0 0 84 4 57
2018 CR-04 38 38 25 0 0 0 0 75 0 16
2018 CR-05 56 34 9 0 0 0 0 91 0 32
2017 CR 48 35 8 5 2 1 0 84 8 91
2017 CR-04 34 43 9 6 6 3 0 79 12 35
2017 CR-05 64 27 4 4 0 0 0 91 4 45
2014 CR 38 37 11 6 7 1 0 76 13 105
2014 CR-04 37 41 9 7 7 0 0 78 13 46
2014 CR-05 33 37 15 6 8 2 0 71 14 52

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 40 33 19 2 5 0 0 74 7 57
2018 CR-04 24 41 24 6 6 0 0 65 12 17
2018 CR-05 52 26 16 0 6 0 0 77 6 31
2017 CR 37 39 13 5 7 0 0 76 11 88
2017 CR-04 27 36 21 9 6 0 0 64 15 33
2017 CR-05 47 45 9 0 0 0 0 91 0 45
2014 CR 27 31 21 10 8 2 1 60 19 105
2014 CR-04 28 24 24 7 13 2 2 55 20 46
2014 CR-05 25 37 19 13 4 2 0 63 18 52

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 45 29 16 4 5 0 0 75 9 55
2018 CR-04 29 29 24 12 6 0 0 59 18 17
2018 CR-05 57 23 13 0 7 0 0 80 7 30
2017 CR 40 32 13 7 8 0 0 72 14 90
2017 CR-04 29 29 24 12 6 0 0 59 18 34
2017 CR-05 51 40 7 0 2 0 0 91 2 45
2014 CR 27 32 24 9 8 0 1 60 16 105
2014 CR-04 24 30 22 9 13 0 2 56 22 46
2014 CR-05 27 33 27 10 4 0 0 60 13 52

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 41 24 19 10 5 2 0 66 16 59
2018 CR-04 29 18 24 18 12 0 0 47 29 17
2018 CR-05 45 24 21 3 3 3 0 72 6 33
2017 CR 39 28 12 6 12 3 0 69 18 90
2017 CR-04 26 27 18 12 12 6 0 56 25 34
2017 CR-05 51 29 11 2 4 2 0 82 7 45
2014 CR 25 20 20 15 14 5 1 48 31 105
2014 CR-04 15 24 20 13 20 7 2 43 36 46
2014 CR-05 31 17 19 17 12 4 0 50 30 52
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 36 36 12 5 9 2 0 74 14 58
2018 CR-04 25 25 19 13 19 0 0 50 31 16
2018 CR-05 42 42 9 3 3 0 0 85 6 33
2017 CR 46 24 15 9 3 2 0 72 12 91
2017 CR-04 31 34 11 17 6 0 0 66 23 35
2017 CR-05 62 20 13 0 2 2 0 84 2 45
2014 CR 34 37 13 8 6 1 1 73 14 105
2014 CR-04 33 41 11 4 7 2 2 77 11 46
2014 CR-05 31 35 17 12 6 0 0 65 17 52

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 40 35 9 7 7 2 0 77 14 57
2018 CR-04 20 33 7 27 13 0 0 53 40 15
2018 CR-05 48 36 12 0 3 0 0 85 3 33
2017 CR 42 36 12 7 3 0 0 78 10 91
2017 CR-04 28 40 14 9 9 0 0 68 17 35
2017 CR-05 58 31 9 2 0 0 0 89 2 45
2014 CR 29 40 14 10 6 0 1 70 15 105
2014 CR-04 26 46 13 7 7 0 2 73 13 46
2014 CR-05 29 35 17 13 6 0 0 63 19 52

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 49 30 4 7 9 2 0 80 16 57
2018 CR-04 44 25 0 19 13 0 0 69 31 16
2018 CR-05 53 31 6 3 6 0 0 84 9 32
2017 CR 59 27 9 2 2 0 0 87 4 91
2017 CR-04 54 31 9 3 3 0 0 86 6 35
2017 CR-05 71 20 7 2 0 0 0 91 2 45
2014 CR 39 35 12 5 6 1 2 76 11 105
2014 CR-04 39 35 9 2 11 0 4 77 14 46
2014 CR-05 38 33 17 8 2 2 0 73 10 52

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 28 36 12 7 5 10 2 73 14 58
2018 CR-04 18 41 24 6 6 6 0 63 13 17
2018 CR-05 28 38 6 6 6 16 0 78 15 32
2017 CR 31 26 18 3 10 10 2 65 15 91
2017 CR-04 23 29 26 6 6 9 3 58 13 35
2017 CR-05 38 31 13 2 2 11 2 80 5 45
2014 CR 23 35 22 7 7 5 2 62 14 105
2014 CR-04 24 37 13 4 11 7 4 68 17 46
2014 CR-05 21 37 29 8 4 2 0 59 12 52

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 32 26 16 12 5 7 2 63 19 57
2018 CR-04 29 18 18 18 12 6 0 50 31 17
2018 CR-05 32 32 13 10 3 10 0 71 14 31
2017 CR 30 31 12 9 11 7 1 65 21 91
2017 CR-04 14 43 14 11 9 6 3 62 22 35
2017 CR-05 42 29 13 7 2 7 0 76 10 45
2014 CR 22 23 28 15 10 0 2 46 26 105
2014 CR-04 22 28 24 13 9 0 4 52 23 46
2014 CR-05 19 21 31 17 12 0 0 40 29 52

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 26 28 16 14 5 10 2 61 22 58
2018 CR-04 12 35 12 24 12 6 0 50 38 17
2018 CR-05 28 25 16 13 3 16 0 63 19 32
2017 CR 23 27 19 10 10 9 2 57 22 91
2017 CR-04 14 31 23 17 6 6 3 50 25 35
2017 CR-05 29 31 16 2 7 13 2 71 11 45
2014 CR 17 19 32 17 9 4 2 39 28 104
2014 CR-04 18 22 29 16 7 7 2 44 24 45
2014 CR-05 17 15 35 19 10 2 2 34 30 52

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 26 28 17 9 9 10 2 61 20 58
2018 CR-04 12 35 12 12 18 12 0 53 33 17
2018 CR-05 31 25 19 6 6 13 0 64 14 32
2017 CR 24 31 15 13 11 4 1 58 26 91
2017 CR-04 20 26 23 17 9 3 3 48 27 35
2017 CR-05 27 38 13 11 4 7 0 69 17 45
2014 CR 16 26 21 21 10 6 1 45 33 105
2014 CR-04 13 35 17 20 9 4 2 51 30 46
2014 CR-05 15 19 25 23 10 8 0 38 35 52
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 32 39 15 5 8 0 0 71 14 59
2018 CR-04 18 41 12 12 18 0 0 59 29 17
2018 CR-05 36 39 18 0 6 0 0 76 6 33
2017 CR 27 36 14 11 11 0 0 64 22 91
2017 CR-04 26 31 14 11 17 0 0 57 29 35
2017 CR-05 29 49 16 4 2 0 0 78 7 45
2014 CR 25 35 21 11 7 0 1 61 18 105
2014 CR-04 28 41 13 9 9 0 0 70 17 46
2014 CR-05 21 35 23 13 6 0 2 57 20 52

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 42 34 8 7 8 0 0 76 15 59
2018 CR-04 29 35 6 18 12 0 0 65 29 17
2018 CR-05 48 33 12 3 3 0 0 82 6 33
2017 CR 41 40 7 7 5 1 0 81 12 91
2017 CR-04 37 40 6 9 6 3 0 79 15 35
2017 CR-05 44 40 9 4 2 0 0 84 7 45

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 12 36 16 3 14 17 2 60 21 58
2018 CR-04 0 35 12 6 24 18 6 46 38 17
2018 CR-05 16 41 19 3 3 19 0 69 8 32
2017 CR 13 18 20 14 11 21 3 40 33 91
2017 CR-04 17 20 17 23 11 9 3 42 39 35
2017 CR-05 11 18 27 7 0 33 4 46 11 45
2014 CR 10 24 23 16 11 11 5 40 33 105
2014 CR-04 11 22 17 13 13 13 11 43 34 46
2014 CR-05 10 29 27 17 8 10 0 43 28 52

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 33 40 12 7 7 0 0 74 14 57
2018 CR-04 19 38 13 19 13 0 0 56 31 16
2018 CR-05 34 47 13 3 3 0 0 81 6 32
2017 CR 39 35 16 6 4 0 1 74 10 90
2017 CR-04 26 41 15 6 9 0 3 70 15 34
2017 CR-05 53 29 13 4 0 0 0 82 4 45
2014 CR 27 44 14 9 4 1 2 73 13 105
2014 CR-04 26 43 13 7 7 2 2 73 14 46
2014 CR-05 27 42 15 12 2 0 2 71 14 52

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 32 51 10 2 5 0 0 83 7 59
2018 CR-04 24 47 18 6 6 0 0 71 12 17
2018 CR-05 36 58 3 0 3 0 0 94 3 33
2017 CR 36 35 11 8 9 0 1 72 17 91
2017 CR-04 29 37 9 14 9 0 3 68 24 35
2017 CR-05 47 36 13 0 4 0 0 82 4 45
2014 CR 32 32 23 7 5 1 0 65 12 105
2014 CR-04 28 35 22 7 7 2 0 64 13 46
2014 CR-05 33 33 23 8 4 0 0 65 12 52

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 47 38 10 3 2 0 0 84 5 58
2018 CR-04 31 44 19 6 0 0 0 75 6 16
2018 CR-05 55 39 6 0 0 0 0 94 0 33
2017 CR 39 33 15 8 3 1 0 73 11 91
2017 CR-04 40 26 23 0 9 3 0 68 9 35
2017 CR-05 47 35 9 9 0 0 0 82 9 45
2014 CR 29 38 14 14 4 0 0 68 18 105
2014 CR-04 30 33 22 9 7 0 0 63 15 46
2014 CR-05 27 40 10 21 2 0 0 67 23 52

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 49 36 10 3 2 0 0 85 5 59
2018 CR-04 29 41 18 12 0 0 0 71 12 17
2018 CR-05 58 33 9 0 0 0 0 91 0 33
2017 CR 45 31 11 8 4 1 0 77 12 91
2017 CR-04 43 29 11 6 9 3 0 73 15 35
2017 CR-05 49 33 9 7 2 0 0 82 9 45
2014 CR 28 39 18 10 4 0 0 68 14 105
2014 CR-04 26 41 17 11 4 0 0 67 15 46
2014 CR-05 25 40 19 12 4 0 0 65 15 52

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 22 45 14 9 9 2 0 68 18 58
2018 CR-04 12 41 18 24 6 0 0 53 29 17
2018 CR-05 28 47 13 3 6 3 0 77 10 32
2017 CR 33 24 13 12 10 8 0 62 24 91
2017 CR-04 29 20 20 11 11 9 0 53 25 35
2017 CR-05 38 31 9 11 2 9 0 76 15 45
2014 CR 20 38 18 12 8 2 2 60 21 105
2014 CR-04 26 37 20 4 9 0 4 66 14 46
2014 CR-05 15 40 13 19 8 4 0 58 28 52

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 15 31 22 8 17 0 7 49 27 59
2018 CR-04 6 12 24 18 29 0 12 20 53 17
2018 CR-05 18 39 21 6 9 0 6 61 16 33
2017 CR 19 22 19 12 23 1 4 43 37 91
2017 CR-04 9 14 14 26 26 3 9 26 58 35
2017 CR-05 24 31 22 4 16 0 2 57 20 45
2014 CR 12 16 27 14 21 5 5 31 39 105
2014 CR-04 13 20 24 7 24 7 7 38 35 46
2014 CR-05 10 13 29 23 19 4 2 24 45 52

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 30 39 16 11 5 0 0 68 16 57
2018 CR-04 19 38 19 13 13 0 0 56 25 16
2018 CR-05 38 34 19 9 0 0 0 72 9 32
2017 CR 30 33 13 10 11 0 2 65 22 90
2017 CR-04 21 41 15 6 18 0 0 62 24 34
2017 CR-05 42 27 13 13 0 0 5 72 14 45
2014 CR 19 41 13 12 13 0 1 61 26 105
2014 CR-04 20 37 15 13 13 0 2 58 27 46
2014 CR-05 17 48 10 12 13 0 0 65 25 52

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 31 45 12 7 5 0 0 76 12 58
2018 CR-04 19 44 13 13 13 0 0 63 25 16
2018 CR-05 36 45 15 3 0 0 0 82 3 33
2017 CR 35 32 18 8 7 1 0 68 14 91
2017 CR-04 28 29 23 9 11 0 0 57 20 35
2017 CR-05 42 33 18 4 0 2 0 77 5 45
2014 CR 21 42 22 5 9 0 2 64 14 105
2014 CR-04 24 39 20 4 9 0 4 66 14 46
2014 CR-05 19 46 21 4 10 0 0 65 13 52

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 35 44 7 7 7 0 0 79 14 57
2018 CR-04 13 47 7 27 7 0 0 60 33 15
2018 CR-05 48 39 6 0 6 0 0 88 6 33
2017 CR 36 36 14 7 5 1 0 73 12 91
2017 CR-04 26 37 14 11 11 0 0 63 23 35
2017 CR-05 49 38 11 2 0 0 0 87 2 45
2014 CR 27 40 18 8 7 0 1 67 14 105
2014 CR-04 26 41 13 9 9 0 2 69 18 46
2014 CR-05 27 37 23 8 6 0 0 63 13 52

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 21 36 21 7 12 2 2 59 20 58
2018 CR-04 18 18 35 12 12 6 0 38 25 17
2018 CR-05 22 44 16 6 9 0 3 68 16 32
2017 CR 26 31 14 10 10 9 0 63 22 91
2017 CR-04 11 34 23 23 6 3 0 47 29 35
2017 CR-05 38 33 11 0 4 13 0 82 5 45

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 45 29 14 7 5 0 0 74 12 58
2018 CR-04 24 35 18 18 6 0 0 59 24 17
2018 CR-05 53 28 16 0 3 0 0 81 3 32
2017 CR 45 36 9 3 5 1 0 82 9 91
2017 CR-04 40 40 9 6 6 0 0 80 11 35
2017 CR-05 53 38 7 0 0 2 0 93 0 45
2014 CR 35 28 24 6 6 0 2 64 12 105
2014 CR-04 41 22 24 7 4 0 2 64 11 46
2014 CR-05 27 31 27 6 8 0 2 59 14 52

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 48 34 10 3 3 0 0 83 7 58
2018 CR-04 44 25 19 13 0 0 0 69 13 16
2018 CR-05 48 42 3 0 6 0 0 91 6 33
2017 CR 43 35 13 7 2 0 0 78 9 91
2017 CR-04 43 37 11 6 3 0 0 80 9 35
2017 CR-05 45 33 11 9 2 0 0 78 11 45
2014 CR 49 30 10 9 2 0 0 79 10 105
2014 CR-04 59 30 7 4 0 0 0 89 4 46
2014 CR-05 38 31 15 12 4 0 0 69 15 52

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 CR 21 45 34 58
2018 CR-04 24 35 41 17
2018 CR-05 16 53 31 32
2017 CR 27 32 41 91
2017 CR-04 17 37 46 35
2017 CR-05 33 29 38 45
2014 CR 37 32 30 105
2014 CR-04 28 35 37 46
2014 CR-05 46 29 25 52

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 CR 17 25 50 0 0 8 12
2017 CR 20 56 16 4 0 4 25
2017 CR-05 20 60 13 0 0 7 15
2014 CR 13 44 31 3 9999 10 39
2014 CR-04 0 31 38 0 9999 31 13
2014 CR-05 13 54 29 4 9999 0 24
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 40 47 10 0 2 2 0 88 2 58
2018 CR-04 19 63 13 0 0 6 0 87 0 16
2018 CR-05 45 45 9 0 0 0 0 91 0 33
2017 CR 49 33 11 2 2 2 0 84 5 91
2017 CR-04 40 46 9 0 6 0 0 86 6 35
2017 CR-05 51 27 13 5 0 4 0 81 5 45
2014 CR 36 43 14 3 3 0 1 80 6 105
2014 CR-04 33 41 17 2 4 0 2 76 7 46
2014 CR-05 37 44 13 4 2 0 0 81 6 52

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 22 50 14 3 5 3 2 76 9 58
2018 CR-04 6 53 29 0 6 0 6 63 6 17
2018 CR-05 28 50 6 6 3 6 0 83 10 32
2017 CR 30 39 19 4 7 2 0 70 11 91
2017 CR-04 23 46 14 3 11 3 0 71 15 35
2017 CR-05 40 36 18 4 2 0 0 76 7 45
2014 CR 22 28 30 10 8 2 2 51 18 105
2014 CR-04 22 26 30 2 11 4 4 52 14 46
2014 CR-05 21 29 29 17 4 0 0 50 21 52

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 13 21 27 29 5 0 5 36 36 56
2018 CR-04 20 27 13 27 7 0 7 36 50 15
2018 CR-05 9 22 31 28 6 0 3 35 32 32
2017 CR 10 19 34 18 11 3 4 32 32 89
2017 CR-04 9 21 33 18 12 3 3 32 32 33
2017 CR-05 9 18 31 20 11 4 7 35 30 45
2014 CR 12 34 22 16 11 1 5 28 49 103
2014 CR-04 13 33 20 11 13 0 9 27 51 45
2014 CR-05 10 39 24 14 10 2 2 24 51 51

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 16 14 23 28 11 5 4 42 33 57
2018 CR-04 27 20 20 27 7 0 0 33 47 15
2018 CR-05 12 15 27 27 12 3 3 42 29 33
2017 CR 10 13 24 19 21 8 4 46 27 89
2017 CR-04 9 12 33 15 18 6 6 38 24 33
2017 CR-05 7 13 20 18 27 11 4 53 24 45
2014 CR 13 27 22 15 12 4 7 30 45 104
2014 CR-04 13 24 20 18 13 2 9 35 43 45
2014 CR-05 13 31 25 12 12 6 2 25 48 52

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 14 17 22 21 16 3 7 40 35 58
2018 CR-04 25 19 25 13 13 0 6 27 47 16
2018 CR-05 3 21 24 24 15 6 6 45 28 33
2017 CR 15 18 28 13 15 6 6 32 37 89
2017 CR-04 15 15 33 12 9 9 6 25 36 33
2017 CR-05 11 22 27 9 20 4 7 32 37 45
2014 CR 13 31 27 11 10 2 7 22 48 104
2014 CR-04 13 29 27 9 13 4 4 24 46 45
2014 CR-05 12 37 25 12 8 0 8 21 52 52

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 5 9 33 31 14 5 3 49 15 58
2018 CR-04 6 6 31 38 13 0 6 53 13 16
2018 CR-05 6 12 39 18 18 6 0 39 19 33
2017 CR 8 7 28 29 17 7 4 52 16 89
2017 CR-04 9 6 30 18 15 9 12 42 19 33
2017 CR-05 4 4 27 38 20 7 0 62 10 45
2014 CR 8 15 34 18 13 3 9 35 26 103
2014 CR-04 7 13 31 20 13 4 11 39 24 45
2014 CR-05 10 18 37 14 14 2 6 30 30 51

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 9 17 28 22 19 3 2 44 27 58
2018 CR-04 6 19 50 6 19 0 0 25 25 16
2018 CR-05 6 18 24 30 18 3 0 50 25 33
2017 CR 17 17 22 23 16 3 2 41 35 90
2017 CR-04 23 17 26 14 14 3 3 30 43 35
2017 CR-05 9 16 23 27 18 5 2 49 27 44
2014 CR 24 21 22 14 11 0 8 28 48 105
2014 CR-04 24 15 26 11 15 0 9 29 43 46
2014 CR-05 23 27 19 17 8 0 6 27 53 52

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 23 23 21 16 11 4 4 28 49 57
2018 CR-04 13 13 38 25 13 0 0 38 25 16
2018 CR-05 28 28 16 6 13 6 3 21 62 32
2017 CR 19 21 24 17 11 4 3 31 44 89
2017 CR-04 15 21 21 21 9 3 9 35 41 33
2017 CR-05 20 27 24 11 13 4 0 26 49 45
2014 CR 17 20 27 13 13 1 9 29 42 104
2014 CR-04 20 11 33 11 13 2 11 28 35 46
2014 CR-05 18 29 20 14 14 0 6 29 50 51

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 3 26 21 24 19 3 3 46 31 58
2018 CR-04 0 44 19 19 19 0 0 38 44 16
2018 CR-05 0 21 24 30 18 3 3 52 23 33
2017 CR 11 8 27 24 18 6 7 47 22 89
2017 CR-04 15 3 27 21 15 6 12 44 22 33
2017 CR-05 7 7 31 24 20 7 4 50 15 45
2014 CR 14 20 27 13 13 3 9 30 39 104
2014 CR-04 13 20 20 20 13 2 11 38 38 45
2014 CR-05 15 19 35 8 13 4 6 23 38 52

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 39 32 7 9 12 2 0 71 21 57
2018 CR-04 35 24 6 18 18 0 0 59 35 17
2018 CR-05 42 32 10 6 6 3 0 77 13 31
2017 CR 41 35 5 9 10 0 0 76 19 91
2017 CR-04 31 40 6 11 11 0 0 71 23 35
2017 CR-05 53 35 7 4 0 0 0 89 4 45
2014 CR 42 27 11 13 6 1 1 71 19 104
2014 CR-04 43 20 9 15 9 2 2 66 25 46
2014 CR-05 39 37 12 12 0 0 0 76 12 51

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 43 36 10 9 2 0 0 79 10 58
2018 CR-04 47 18 18 12 6 0 0 65 18 17
2018 CR-05 47 41 6 6 0 0 0 88 6 32
2017 CR 42 39 7 8 3 1 0 82 11 90
2017 CR-04 35 35 12 12 6 0 0 70 18 34
2017 CR-05 51 40 2 2 2 2 0 93 5 45
2014 CR 45 41 8 3 3 0 1 87 6 105
2014 CR-04 46 37 4 4 7 0 2 84 11 46
2014 CR-05 44 44 10 2 0 0 0 88 2 52

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 34 43 10 5 2 5 0 82 7 58
2018 CR-04 24 41 18 6 0 12 0 73 7 17
2018 CR-05 44 44 3 3 3 3 0 90 6 32

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 41 33 17 5 2 2 0 75 7 58
2018 CR-04 47 29 18 6 0 0 0 76 6 17
2018 CR-05 41 31 19 3 3 3 0 74 6 32
2017 CR 30 31 23 4 3 7 1 66 8 90
2017 CR-04 20 37 23 6 6 6 3 62 12 35
2017 CR-05 39 32 16 5 0 9 0 78 5 44
2014 CR 35 42 13 2 1 6 1 83 3 105
2014 CR-04 35 46 4 2 2 9 2 90 5 46
2014 CR-05 31 42 21 2 0 4 0 76 2 52

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 43 36 14 5 2 0 0 79 7 58
2018 CR-04 47 24 24 6 0 0 0 71 6 17
2018 CR-05 44 41 9 3 3 0 0 84 6 32
2017 CR 39 37 16 2 2 3 1 79 5 90
2017 CR-04 21 50 21 6 3 0 0 70 9 34
2017 CR-05 56 31 9 0 0 2 2 91 0 45
2014 CR 35 41 15 4 1 3 1 79 5 105
2014 CR-04 37 41 9 4 2 4 2 84 7 46
2014 CR-05 33 40 21 4 0 2 0 75 4 52

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 56 25 10 7 2 0 0 81 8 59
2018 CR-04 47 24 12 18 0 0 0 71 18 17
2018 CR-05 61 24 9 3 3 0 0 85 6 33
2017 CR 51 27 12 8 2 0 0 78 10 90
2017 CR-04 32 41 15 9 3 0 0 73 12 34
2017 CR-05 71 20 7 2 0 0 0 91 2 45
2014 CR 37 42 11 6 3 0 1 80 9 105
2014 CR-04 35 39 11 9 4 0 2 76 13 46
2014 CR-05 37 44 13 4 2 0 0 81 6 52

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 25 37 14 9 12 4 0 64 22 57
2018 CR-04 24 24 6 18 24 6 0 50 44 17
2018 CR-05 29 39 19 3 6 3 0 70 10 31
2017 CR 20 31 26 7 5 5 5 57 14 91
2017 CR-04 17 37 29 6 11 0 0 54 17 35
2017 CR-05 25 29 29 0 0 7 11 65 0 45
2014 CR 31 30 13 9 7 4 6 68 17 105
2014 CR-04 28 30 7 7 15 7 7 68 25 46
2014 CR-05 35 33 13 12 0 2 6 73 13 52

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 22 39 15 10 5 2 7 67 17 59
2018 CR-04 12 41 18 12 6 6 6 60 20 17
2018 CR-05 21 39 15 12 3 0 9 67 17 33
2017 CR 26 31 16 9 9 7 2 63 19 91
2017 CR-04 11 43 14 11 6 11 3 63 20 35
2017 CR-05 38 27 18 7 4 4 2 69 12 45
2014 CR 28 38 11 10 3 6 4 74 14 105
2014 CR-04 26 30 15 4 7 9 9 68 13 46
2014 CR-05 23 50 10 13 0 4 0 76 14 52

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 26 39 16 11 5 2 2 67 16 57
2018 CR-04 19 38 19 13 6 0 6 60 20 16
2018 CR-05 25 41 19 6 6 3 0 68 13 32

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 10 31 19 21 7 5 7 47 31 58
2018 CR-04 6 12 18 35 12 12 6 21 57 17
2018 CR-05 13 38 25 6 6 3 9 57 14 32
2017 CR 19 20 18 11 11 16 6 49 28 90
2017 CR-04 11 17 17 14 11 23 6 40 36 35
2017 CR-05 25 23 20 9 2 14 7 60 14 44
2014 CR 14 17 20 21 13 10 5 37 40 105
2014 CR-04 9 24 15 17 17 9 9 39 42 46
2014 CR-05 15 13 25 25 10 10 2 33 39 52

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 9 91 58

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 19 28 22 0 5 19 7 63 7 58
2018 CR-04 6 29 29 0 12 24 0 46 15 17
2018 CR-05 22 28 16 0 3 22 9 73 5 32
2017 CR 14 21 11 8 8 25 13 57 25 91
2017 CR-04 3 31 11 11 14 14 14 48 36 35
2017 CR-05 22 16 9 2 2 33 16 74 9 45
2014 CR 11 26 19 3 10 22 10 54 18 105
2014 CR-04 13 24 13 4 15 20 11 53 28 46
2014 CR-05 10 29 21 2 6 23 10 57 11 52

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 29 34 21 3 3 5 3 70 8 58
2018 CR-04 18 41 24 6 12 0 0 59 18 17
2018 CR-05 28 38 19 3 0 9 3 75 4 32
2017 CR 22 27 12 11 4 21 2 64 20 91
2017 CR-04 14 31 11 17 6 20 0 57 29 35
2017 CR-05 27 29 11 5 0 24 4 78 6 45
2014 CR 17 34 20 5 8 14 2 61 15 105
2014 CR-04 15 37 11 4 11 17 4 67 19 46
2014 CR-05 17 33 29 4 6 12 0 57 11 52

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 19 32 22 2 3 17 5 65 7 59
2018 CR-04 6 29 35 6 6 18 0 43 14 17
2018 CR-05 27 27 15 0 3 18 9 75 4 33
2017 CR 21 14 20 2 4 30 9 57 11 91
2017 CR-04 17 20 29 3 6 14 11 50 12 35
2017 CR-05 22 11 11 0 2 44 9 72 5 45
2014 CR 11 34 18 3 5 19 10 64 11 105
2014 CR-04 11 35 22 2 9 15 7 58 14 46
2014 CR-05 8 37 15 2 2 23 13 70 6 52

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 26 40 22 2 3 5 2 70 6 58
2018 CR-04 12 47 29 6 6 0 0 59 12 17
2018 CR-05 31 38 19 0 3 6 3 76 3 32
2017 CR 23 25 15 8 3 22 3 65 15 91
2017 CR-04 17 23 29 6 6 17 3 50 14 35
2017 CR-05 27 31 7 2 0 29 4 86 3 45
2014 CR 21 38 17 2 5 14 2 71 8 104
2014 CR-04 24 36 16 2 7 11 4 71 11 45
2014 CR-05 13 44 21 2 2 17 0 70 5 52
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 42 35 7 5 7 4 0 80 13 57
2018 CR-04 19 38 13 19 6 6 0 60 27 16
2018 CR-05 53 34 6 0 6 0 0 88 6 32
2017 CR 65 21 7 2 2 2 1 89 5 91
2017 CR-04 57 20 9 3 6 6 0 82 9 35
2017 CR-05 73 24 2 0 0 0 0 98 0 45

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 21 31 21 7 9 12 0 59 18 58
2018 CR-04 12 41 29 0 12 6 0 56 13 17
2018 CR-05 25 22 16 13 6 19 0 58 23 32
2017 CR 11 20 20 8 13 25 3 43 29 90
2017 CR-04 11 26 20 6 17 14 6 47 29 35
2017 CR-05 14 18 20 9 2 34 2 50 18 44

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 17 43 14 9 10 7 0 65 20 58
2018 CR-04 6 41 12 18 18 6 0 50 38 17
2018 CR-05 25 44 13 3 6 9 0 76 10 32
2017 CR 10 33 23 14 10 7 3 48 27 91
2017 CR-04 9 23 26 20 14 6 3 34 38 35
2017 CR-05 13 47 20 7 2 7 4 68 10 45

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 41 8 20 14 12 2 3 52 27 59
2018 CR-04 41 6 24 6 12 6 6 53 20 17
2018 CR-05 45 9 21 12 12 0 0 55 24 33
2017 CR 27 18 16 16 20 1 3 47 37 90
2017 CR-04 27 15 18 15 21 0 6 44 38 34
2017 CR-05 24 20 16 13 22 2 2 47 37 45

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 22 29 22 20 3 2 2 53 25 59
2018 CR-04 12 29 24 24 6 6 0 44 31 17
2018 CR-05 30 24 21 21 3 0 0 55 24 33
2017 CR 19 24 29 13 11 1 3 45 25 91
2017 CR-04 20 26 26 11 9 0 9 50 22 35
2017 CR-05 22 22 33 11 9 2 0 46 20 45

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 32 19 22 12 7 2 7 56 20 59
2018 CR-04 29 12 18 18 12 0 12 47 33 17
2018 CR-05 30 21 27 9 6 3 3 55 16 33
2017 CR 35 20 21 10 6 0 8 60 17 89
2017 CR-04 38 9 27 9 0 0 18 57 11 34
2017 CR-05 36 25 23 9 5 0 2 63 14 44

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 26 12 28 19 12 2 2 39 32 58
2018 CR-04 29 6 24 24 18 0 0 35 41 17
2018 CR-05 25 13 31 19 9 3 0 39 29 32
2017 CR 20 16 25 12 19 3 4 39 33 91
2017 CR-04 11 11 34 11 20 0 11 26 36 35
2017 CR-05 31 22 22 2 16 7 0 57 19 45

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 56 12 15 3 2 0 12 77 6 59
2018 CR-04 53 12 12 0 0 0 24 85 0 17
2018 CR-05 58 12 15 6 3 0 6 74 10 33
2017 CR 55 9 4 6 2 2 21 84 10 89
2017 CR-04 44 12 0 6 0 3 35 90 10 34
2017 CR-05 59 9 9 5 2 2 14 81 8 44

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 36 27 15 7 8 2 5 67 16 59
2018 CR-04 29 29 24 6 6 0 6 63 13 17
2018 CR-05 36 27 12 9 9 3 3 68 19 33
2017 CR 38 25 24 3 7 0 2 65 10 91
2017 CR-04 29 34 26 0 9 0 3 65 9 35
2017 CR-05 42 20 22 7 7 0 2 64 14 45

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 46 19 22 5 5 0 3 67 11 59
2018 CR-04 35 18 12 18 12 0 6 56 31 17
2018 CR-05 52 21 24 0 3 0 0 73 3 33
2017 CR 37 30 16 10 3 0 4 70 14 90
2017 CR-04 30 35 15 12 6 0 3 67 18 34
2017 CR-05 42 29 16 7 0 0 7 76 7 45

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 44 24 19 5 5 0 3 70 11 59
2018 CR-04 29 24 18 12 12 0 6 56 25 17
2018 CR-05 48 24 21 3 3 0 0 73 6 33
2017 CR 40 27 18 11 3 0 1 67 15 90
2017 CR-04 32 30 24 9 3 0 3 64 12 34
2017 CR-05 49 27 16 4 4 0 0 76 9 45

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 44 20 15 10 5 2 3 68 16 59
2018 CR-04 18 29 12 24 6 6 6 53 33 17
2018 CR-05 55 15 18 6 6 0 0 70 12 33
2017 CR 44 20 19 11 1 1 3 67 13 90
2017 CR-04 35 27 15 15 3 0 6 66 19 34
2017 CR-05 53 18 22 2 0 2 2 74 2 45

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 35 25 28 5 4 2 2 62 9 57
2018 CR-04 6 44 25 13 6 6 0 53 20 16
2018 CR-05 47 16 31 3 3 0 0 63 6 32
2017 CR 44 24 14 6 3 2 6 75 10 90
2017 CR-04 35 15 21 9 3 6 12 61 14 34
2017 CR-05 51 31 7 4 4 0 2 84 9 45

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 49 25 12 5 3 0 5 79 9 59
2018 CR-04 53 18 6 12 6 0 6 75 19 17
2018 CR-05 52 24 18 0 3 0 3 78 3 33
2017 CR 51 21 12 8 4 1 2 74 13 89
2017 CR-04 40 15 21 12 9 0 3 56 22 33
2017 CR-05 65 24 2 2 2 2 2 93 5 45

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 54 15 17 2 5 0 7 75 7 59
2018 CR-04 53 12 12 6 12 0 6 69 19 17
2018 CR-05 55 15 21 0 3 0 6 74 3 33

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 71 8 8 2 3 2 5 85 5 59
2018 CR-04 59 6 12 6 6 6 6 73 13 17
2018 CR-05 76 12 6 0 3 0 3 91 3 33
2017 CR 67 10 6 4 4 2 7 84 10 90
2017 CR-04 50 12 6 6 12 3 12 72 21 34
2017 CR-05 82 7 4 0 0 2 4 95 0 45

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 59 14 16 2 5 0 5 76 7 58
2018 CR-04 53 6 24 0 6 0 12 67 7 17
2018 CR-05 63 16 13 3 6 0 0 78 9 32
2017 CR 57 14 10 7 5 1 5 76 13 91
2017 CR-04 43 20 14 6 9 0 9 69 16 35
2017 CR-05 67 11 7 7 2 2 4 83 10 45

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 59 16 7 9 7 0 3 77 16 58
2018 CR-04 44 6 13 13 19 0 6 53 33 16
2018 CR-05 67 15 6 9 3 0 0 82 12 33
2017 CR 58 15 8 9 4 1 4 77 14 89
2017 CR-04 44 21 9 9 9 0 9 71 19 34
2017 CR-05 77 11 5 2 0 2 2 93 2 44

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 58 5 7 0 2 0 29 88 2 59
2018 CR-04 41 0 0 0 0 0 59 100 0 17
2018 CR-05 70 6 9 0 3 0 12 86 3 33
2017 CR 69 3 3 1 1 1 21 93 3 90
2017 CR-04 59 6 3 0 3 3 27 92 4 34
2017 CR-05 73 2 4 0 0 0 20 94 0 45

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 67 16 7 0 2 0 9 91 2 58
2018 CR-04 59 24 0 0 0 0 18 100 0 17
2018 CR-05 75 9 9 0 3 0 3 87 3 32
2017 CR 73 8 6 1 1 0 11 91 3 89
2017 CR-04 61 12 9 0 3 0 15 86 4 33
2017 CR-05 78 7 2 2 0 0 11 95 2 45

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 57 12 5 12 7 2 5 74 20 58
2018 CR-04 53 12 0 12 6 6 12 79 21 17
2018 CR-05 59 13 6 13 9 0 0 72 22 32
2017 CR 61 11 10 4 6 0 8 78 11 90
2017 CR-04 50 20 6 9 3 0 12 80 13 34
2017 CR-05 69 7 11 2 4 0 7 81 7 45

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 63 18 9 0 5 0 5 85 6 57
2018 CR-04 44 25 13 0 6 0 13 79 7 16
2018 CR-05 72 16 6 0 6 0 0 88 6 32
2017 CR 56 16 10 7 7 0 4 75 14 89
2017 CR-04 49 18 15 3 6 0 9 73 10 33
2017 CR-05 60 16 7 7 9 0 2 77 16 45

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 14 34 34 12 5 0 2 48 17 59
2018 CR-04 12 24 41 12 12 0 0 35 24 17
2018 CR-05 15 39 33 9 3 0 0 55 12 33
2017 CR 12 29 38 11 8 1 1 42 19 91
2017 CR-04 6 20 46 14 9 3 3 27 24 35
2017 CR-05 18 38 35 7 2 0 0 56 9 45

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 3 21 36 22 17 0 0 40 24 58
2018 CR-04 6 29 35 12 18 0 0 29 35 17
2018 CR-05 0 16 41 28 16 0 0 44 16 32
2017 CR 8 17 28 27 18 0 2 46 25 89
2017 CR-04 9 17 34 29 6 0 6 36 27 35
2017 CR-05 5 9 26 32 28 0 0 60 14 43
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 52 24 5 5 10 0 3 54 46 58
2018 CR-04 35 41 6 0 6 0 12 40 60 17
2018 CR-05 55 21 6 9 9 0 0 55 45 33
2017 CR 44 16 13 6 13 4 3 48 52 90
2017 CR-04 51 11 14 3 11 3 6 56 44 35
2017 CR-05 43 14 14 5 18 5 2 46 54 44

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 CR 23 26
2018 CR-05 27 15
2017 CR 37 43
2017 CR-04 50 14
2017 CR-05 32 22

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 CR 23 26
2018 CR-05 33 15
2017 CR 40 43
2017 CR-04 43 14
2017 CR-05 45 22

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 CR 27 26
2018 CR-05 33 15
2017 CR 23 43
2017 CR-04 29 14
2017 CR-05 27 22

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 CR 19 26
2018 CR-05 7 15
2017 CR 21 43
2017 CR-04 29 14
2017 CR-05 14 22

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 CR 4 26
2018 CR-05 0 15
2017 CR 21 43
2017 CR-04 21 14
2017 CR-05 23 22

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 CR 19 26
2018 CR-05 13 15

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 CR 38 26
2018 CR-05 47 15
2017 CR 49 43
2017 CR-04 29 14
2017 CR-05 59 22

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 CR 13 52 4 0 9 22 23
2018 CR-05 17 50 8 0 0 25 12
2017 CR 7 40 21 7 7 17 42
2017 CR-04 7 29 14 14 0 36 14
2017 CR-05 5 43 24 5 14 10 21

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 CR 35 65 26
2018 CR-05 40 60 15

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 46 15 15 14 7 0 3 63 21 59
2018 CR-04 65 18 12 6 0 0 0 82 6 17
2018 CR-05 36 12 18 18 9 0 6 52 29 33

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 0 35 31 15 15 0 4 36 32 26
2018 CR-05 0 47 27 13 7 0 7 50 21 15
2017 CR 16 21 16 12 28 2 5 40 43 43
2017 CR-04 7 21 29 14 29 0 0 28 43 14
2017 CR-05 14 23 9 9 32 5 9 42 47 22

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 CR 0 15 38 15 23 4 4 17 42 26
2018 CR-05 0 13 33 20 20 7 7 15 46 15
2017 CR 5 7 19 19 44 0 7 12 68 43
2017 CR-04 0 7 36 7 50 0 0 7 57 14
2017 CR-05 5 5 9 23 45 0 14 11 79 22
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