2018 Public Service Employee Survey Results by Theme for Immigration, Refugees and Citizenship Canada by Question 89. Are you a member of a visible minority group?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	34	40	12	7	7	74	14	1143
2018	Non-visible minority	37	42	11	6	4	79	10	2997
2017	Visible minority	37	43	10	6	4	80	10	1231
2017	Non-visible minority	36	45	9	6	4	81	10	3367
2014	Visible minority	33	42	12	7	5	75	13	1131
2014	Non-visible minority	33	43	11	8	4	76	12	3629
2011	Visible minority	35	39	12	7	6	75	13	803
2011	Non-visible minority	39	37	10	8	6	77	14	2751
2008	Visible minority	32	37	15	10	5	70	15	583
2008	Non-visible minority	36	41	10	8	5	77	13	2399

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	30	32	16	11	11	0	63	21	1141
2018	Non-visible minority	35	37	12	10	6	0	72	16	2997
2017	Visible minority	30	36	15	10	8	1	66	18	1233
2017	Non-visible minority	33	38	13	10	7	0	70	16	3366

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	52	31	9	4	3	84	8	1138
2018	Non-visible minority	52	35	8	3	2	87	5	2984
2017	Visible minority	59	29	8	2	2	88	4	1230
2017	Non-visible minority	54	34	8	2	1	88	4	3358
2014	Visible minority	63	25	8	2	2	88	4	1133
2014	Non-visible minority	61	29	7	2	1	90	3	3629
2011	Visible minority	57	29	8	3	2	87	5	802
2011	Non-visible minority	59	29	8	2	1	88	4	2756

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	42	36	12	5	5	0	78	10	1148
2018	Non-visible minority	45	37	10	5	3	0	82	8	3001
2017	Visible minority	45	37	11	4	3	1	82	7	1226
2017	Non-visible minority	43	39	10	5	3	0	82	8	3354
2014	Visible minority	44	36	12	5	3	0	80	8	1133
2014	Non-visible minority	44	36	11	6	3	0	80	9	3628
2011	Visible minority	40	39	10	7	3	0	79	10	802
2011	Non-visible minority	44	38	8	6	4	0	82	10	2754
2008	Visible minority	35	39	14	7	4	1	75	11	593
2008	Non-visible minority	41	41	9	5	4	0	82	9	2418

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	40	30	16	5	7	1	71	12	1144
2018	Non-visible minority	45	33	13	5	4	0	78	9	2992
2017	Visible minority	43	29	15	6	5	1	73	12	1229
2017	Non-visible minority	43	32	14	6	4	1	75	10	3365
2014	Visible minority	38	34	16	6	5	1	73	11	1133
2014	Non-visible minority	37	36	15	7	4	1	74	11	3626
2011	Visible minority	37	31	18	8	6	1	68	14	803
2011	Non-visible minority	36	34	16	9	5	0	70	14	2749

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	39	32	15	7	6	0	0	72	13	1141
2018	Non-visible minority	43	35	12	6	4	0	0	79	9	2976
2017	Visible minority	41	31	15	8	4	1	0	72	12	1231
2017	Non-visible minority	40	36	13	6	4	0	0	77	11	3359
2014	Visible minority	37	35	16	8	4	0	0	72	12	1130
2014	Non-visible minority	37	37	14	8	4	0	0	74	12	3627
2011	Visible minority	35	33	17	8	5	0	1	69	14	801
2011	Non-visible minority	35	36	14	9	5	0	0	71	14	2750
2008	Visible minority	28	38	17	11	5	0	0	67	16	591
2008	Non-visible minority	32	39	14	10	5	0	0	71	16	2415

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	34	26	17	9	11	3	0	62	20	1152
2018	Non-visible minority	40	25	17	8	6	3	0	67	15	2997
2017	Visible minority	37	25	16	10	8	3	1	65	19	1236
2017	Non-visible minority	37	26	17	9	6	4	1	66	16	3363
2014	Visible minority	35	25	16	11	10	3	0	62	21	1133
2014	Non-visible minority	34	26	17	11	7	4	1	64	18	3628
2011	Visible minority	33	26	17	10	10	5	1	62	21	800
2011	Non-visible minority	36	25	16	11	8	3	0	64	20	2749
2008	Visible minority	24	28	16	15	13	4	1	55	29	590
2008	Non-visible minority	31	26	17	13	9	5	1	60	22	2416

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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	45	28	11	5	7	3	1	76	13	1134
2018	Non-visible minority	52	27	11	5	2	2	0	81	8	2975
2017	Visible minority	46	30	10	7	5	2	1	78	12	1234
2017	Non-visible minority	49	31	10	5	3	2	0	81	9	3371
2014	Visible minority	46	30	12	4	4	2	1	78	9	1132
2014	Non-visible minority	50	28	11	5	3	2	1	80	9	3630
2011	Visible minority	44	29	13	5	5	3	1	76	10	801
2011	Non-visible minority	46	29	11	8	3	2	1	77	11	2754
2008	Visible minority	35	30	15	8	7	4	2	68	16	592
2008	Non-visible minority	42	29	11	8	6	3	1	74	14	2420

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	46	30	11	6	6	1	1	77	12	1134
2018	Non-visible minority	49	30	10	7	4	1	0	80	11	2976
2017	Visible minority	46	33	8	7	4	0	1	80	12	1232
2017	Non-visible minority	47	34	7	7	4	1	0	81	11	3369
2014	Visible minority	45	34	9	6	5	1	0	80	11	1133
2014	Non-visible minority	47	32	9	7	4	1	0	80	11	3630
2011	Visible minority	45	33	11	6	4	0	1	79	10	802
2011	Non-visible minority	44	33	9	9	5	0	0	78	14	2753
2008	Visible minority	38	33	12	8	7	1	1	72	16	592
2008	Non-visible minority	40	31	10	10	6	1	0	73	17	2420

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	45	28	13	6	7	1	74	13	1138
2018	Non-visible minority	52	27	10	7	4	0	80	11	2976
2017	Visible minority	50	28	10	6	5	0	79	11	1235
2017	Non-visible minority	54	27	9	6	4	0	81	10	3362
2014	Visible minority	49	29	12	5	5	1	78	10	1133
2014	Non-visible minority	53	29	9	5	3	0	82	9	3628

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	32	27	16	8	8	8	1	65	17	1144
2018	Non-visible minority	34	31	15	7	6	7	0	70	14	2994
2017	Visible minority	32	31	13	7	7	9	1	69	16	1235
2017	Non-visible minority	33	32	15	9	4	6	0	70	14	3370
2014	Visible minority	31	32	15	7	5	10	1	70	13	1133
2014	Non-visible minority	34	33	14	7	4	8	0	73	12	3622
2011	Visible minority	29	31	16	7	8	8	1	66	16	802
2011	Non-visible minority	30	31	16	10	7	6	0	65	18	2756

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	30	26	18	11	9	4	1	59	21	1141
2018	Non-visible minority	31	33	16	10	7	3	0	66	17	2987
2017	Visible minority	31	30	16	9	9	3	1	64	19	1234
2017	Non-visible minority	30	34	17	10	6	3	0	66	17	3368
2014	Visible minority	29	30	20	9	6	5	0	63	16	1132
2014	Non-visible minority	31	33	16	10	6	4	0	67	16	3626
2011	Visible minority	26	30	19	10	9	4	1	59	20	802
2011	Non-visible minority	26	34	16	12	9	2	0	61	22	2755
2008	Visible minority	20	26	23	11	12	6	1	50	25	593
2008	Non-visible minority	22	33	18	13	11	2	0	57	24	2421

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	22	26	21	14	9	8	1	52	24	1140
2018	Non-visible minority	22	33	18	13	7	6	0	58	22	2989
2017	Visible minority	23	30	19	11	9	7	1	58	22	1231
2017	Non-visible minority	22	33	19	13	6	6	0	59	21	3363
2014	Visible minority	22	29	21	12	7	8	1	56	21	1131
2014	Non-visible minority	21	32	19	14	7	7	1	57	23	3626
2011	Visible minority	17	33	21	11	7	9	1	56	21	803
2011	Non-visible minority	15	37	19	16	8	5	0	55	25	2758
2008	Visible minority	12	27	22	18	10	10	1	43	32	593
2008	Non-visible minority	11	32	21	20	10	6	0	45	33	2416

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	23	29	19	14	11	4	0	55	26	1143
2018	Non-visible minority	21	33	17	16	10	3	0	55	27	2992
2017	Visible minority	24	33	16	12	10	4	1	60	24	1234
2017	Non-visible minority	21	33	18	15	9	4	0	56	25	3364
2014	Visible minority	23	33	19	13	9	4	0	58	22	1131
2014	Non-visible minority	21	33	18	16	9	4	0	56	25	3619
2011	Visible minority	20	36	16	16	8	3	1	58	25	801
2011	Non-visible minority	18	36	16	17	11	3	0	55	29	2755
2008	Visible minority	16	35	18	18	9	4	0	53	28	592
2008	Non-visible minority	15	35	17	19	11	2	0	52	31	2418

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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	27	31	17	13	12	0	0	58	25	1150
2018	Non-visible minority	31	36	15	11	6	0	0	67	17	2995
2017	Visible minority	27	36	15	11	10	0	1	64	21	1232
2017	Non-visible minority	29	38	15	11	6	0	0	67	18	3368
2014	Visible minority	25	34	18	13	9	1	0	59	23	1131
2014	Non-visible minority	27	36	15	13	8	0	0	64	21	3628
2011	Visible minority	22	38	18	12	9	0	0	61	21	803
2011	Non-visible minority	26	37	14	15	9	0	0	63	24	2756

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	36	38	13	7	6	74	13	1151
2018	Non-visible minority	36	41	11	9	3	76	13	3001
2017	Visible minority	38	41	10	7	3	79	11	1231
2017	Non-visible minority	36	42	10	8	4	78	12	3367

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	16	22	20	11	11	18	3	49	27	1148
2018	Non-visible minority	17	25	18	15	8	15	2	50	28	2992
2017	Visible minority	15	24	16	12	11	20	3	50	29	1236
2017	Non-visible minority	15	23	17	15	10	17	2	47	31	3367
2014	Visible minority	13	21	19	14	11	19	3	43	32	1132
2014	Non-visible minority	13	23	19	15	11	16	3	45	32	3630

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	39	35	12	6	7	1	0	75	13	1139
2018	Non-visible minority	42	34	12	8	4	0	0	77	12	2980
2017	Visible minority	42	34	12	7	5	1	0	77	11	1236
2017	Non-visible minority	43	34	10	8	5	0	1	77	12	3371
2014	Visible minority	42	35	11	6	5	1	1	77	11	1133
2014	Non-visible minority	42	35	11	8	4	0	0	77	12	3629
2011	Visible minority	43	33	11	7	5	0	0	77	12	803
2011	Non-visible minority	38	37	10	9	5	1	0	76	14	2755
2008	Visible minority	34	33	14	9	8	1	1	68	18	592
2008	Non-visible minority	33	35	12	11	7	1	0	69	18	2418

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	35	28	18	8	6	2	2	67	15	150
2018	Non-visible minority	29	36	16	7	3	2	6	71	11	718
2017	Visible minority	37	33	10	10	4	3	3	74	15	157
2017	Non-visible minority	32	39	11	8	2	4	5	77	11	810
2014	Visible minority	27	38	9	10	4	6	6	74	15	140
2014	Non-visible minority	29	39	11	8	3	4	6	75	12	792

Job fit and development

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	30	41	11	13	5	1	71	18	1151
2018	Non-visible minority	29	46	8	12	4	0	76	16	3015
2017	Visible minority	30	38	13	12	8	0	68	20	1235
2017	Non-visible minority	29	40	10	14	6	0	69	20	3369
2014	Visible minority	30	38	12	13	7	1	68	20	1132
2014	Non-visible minority	30	39	10	15	6	0	69	21	3628
2011	Visible minority	31	38	12	13	6	1	69	19	802
2011	Non-visible minority	31	41	11	11	5	1	73	16	2754
2008	Visible minority	22	43	13	14	7	1	66	21	593
2008	Non-visible minority	25	42	13	13	7	1	68	19	2420

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	35	38	12	8	6	0	74	14	1147
2018	Non-visible minority	40	39	11	6	4	0	80	9	2997
2017	Visible minority	38	38	12	7	5	0	76	12	1231
2017	Non-visible minority	40	39	12	7	3	0	79	9	3363
2014	Visible minority	37	36	14	7	6	0	73	13	1130
2014	Non-visible minority	38	39	11	7	4	0	78	11	3631
2011	Visible minority	38	36	12	7	7	0	74	14	801
2011	Non-visible minority	43	35	11	7	4	0	78	11	2753
2008	Visible minority	28	38	16	10	8	1	67	17	592
2008	Non-visible minority	37	39	11	8	5	0	76	13	2419

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	36	36	12	8	7	73	15	1144
2018	Non-visible minority	45	38	8	6	3	83	9	2983
2017	Visible minority	40	37	10	8	6	77	13	1232
2017	Non-visible minority	46	37	8	6	3	83	9	3362
2014	Visible minority	37	36	11	9	6	74	16	1132
2014	Non-visible minority	43	38	8	7	4	81	10	3629
2011	Visible minority	35	39	10	8	6	75	15	803
2011	Non-visible minority	44	39	8	6	3	83	9	2755
2008	Visible minority	31	43	9	9	8	74	17	592
2008	Non-visible minority	40	41	9	7	4	81	10	2419

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	21	29	20	13	13	3	0	52	27	1144
2018	Non-visible minority	25	35	16	13	8	2	0	61	22	2997
2017	Visible minority	25	28	18	12	12	4	1	56	25	1232
2017	Non-visible minority	26	34	17	12	8	2	0	62	20	3366
2014	Visible minority	22	29	18	15	13	4	0	53	29	1130
2014	Non-visible minority	22	33	18	14	10	4	1	57	24	3628
2011	Visible minority	22	33	18	13	12	2	1	57	25	801
2011	Non-visible minority	23	35	17	13	10	2	0	59	24	2755
2008	Visible minority	17	31	19	15	15	3	0	49	31	592
2008	Non-visible minority	18	34	17	17	12	2	0	53	29	2413

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	22	25	16	15	18	4	1	49	34	1145
2018	Non-visible minority	26	31	15	13	12	2	1	58	26	2996
2017	Visible minority	23	24	15	15	17	4	1	51	34	1226
2017	Non-visible minority	24	30	15	15	12	2	2	56	29	3364
2014	Visible minority	21	22	15	15	22	4	1	45	39	1130
2014	Non-visible minority	19	26	15	17	18	3	3	48	37	3628
2011	Visible minority	18	26	16	17	19	3	1	46	38	803
2011	Non-visible minority	17	28	14	19	18	2	2	47	39	2753
2008	Visible minority	16	29	15	17	18	3	1	48	37	590
2008	Non-visible minority	16	32	14	17	17	2	2	50	36	2415

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	28	33	17	12	10	0	0	61	22	1141
2018	Non-visible minority	33	37	14	10	6	0	0	70	16	2990
2017	Visible minority	30	37	15	10	7	1	1	68	17	1227
2017	Non-visible minority	33	38	13	10	6	0	0	72	16	3356
2014	Visible minority	25	41	16	11	7	1	1	66	18	1133
2014	Non-visible minority	27	41	13	12	6	0	1	69	18	3628
2011	Visible minority	28	41	13	9	8	1	1	69	17	801
2011	Non-visible minority	32	39	12	10	6	0	0	71	17	2752

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	30	33	19	10	9	0	63	18	1143
2018	Non-visible minority	39	33	15	8	5	0	72	13	2987
2017	Visible minority	32	36	17	9	6	0	68	15	1229
2017	Non-visible minority	38	35	13	9	5	0	73	13	3359
2014	Visible minority	30	37	17	8	7	0	68	15	1131
2014	Non-visible minority	33	36	14	9	6	1	70	15	3629

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	32	35	17	8	7	0	0	68	15	1138
2018	Non-visible minority	36	36	14	9	4	0	0	72	13	2985
2017	Visible minority	34	38	15	8	5	0	0	72	14	1231
2017	Non-visible minority	37	38	13	8	4	0	0	75	12	3357
2014	Visible minority	32	39	15	8	5	0	0	72	13	1131
2014	Non-visible minority	34	39	12	9	5	0	0	73	14	3630
2011	Visible minority	37	39	13	7	3	1	1	76	11	798
2011	Non-visible minority	38	39	11	8	3	0	1	78	11	2752

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	21	31	23	10	8	6	0	56	19	1148
2018	Non-visible minority	25	37	20	8	5	4	0	65	14	3002
2017	Visible minority	22	33	21	10	7	6	1	59	19	1233
2017	Non-visible minority	23	40	19	9	5	4	0	66	14	3367

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	37	32	14	9	6	1	1	70	15	1150
2018	Non-visible minority	46	31	10	8	4	0	0	78	12	3006
2017	Visible minority	40	33	12	8	6	1	0	74	14	1231
2017	Non-visible minority	44	31	11	8	5	0	1	76	13	3363
2014	Visible minority	36	35	14	8	6	1	1	72	14	1132
2014	Non-visible minority	40	33	12	8	5	1	1	75	13	3626
2011	Visible minority	35	38	12	8	5	1	1	74	13	803
2011	Non-visible minority	40	35	11	9	4	1	1	76	13	2753

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	45	33	13	6	3	0	1	79	9	1155
2018	Non-visible minority	41	31	16	8	4	0	1	72	12	3017
2017	Visible minority	43	36	13	4	2	0	1	81	6	1235
2017	Non-visible minority	39	35	15	7	3	0	1	75	10	3370
2014	Visible minority	36	38	17	5	4	1	0	74	9	1132
2014	Non-visible minority	37	32	17	8	5	0	1	70	13	3629
2011	Visible minority	36	34	19	7	3	0	1	71	10	803
2011	Non-visible minority	33	34	18	9	5	0	1	68	14	2758
2008	Visible minority	28	38	20	9	4	0	1	67	13	592
2008	Non-visible minority	30	31	20	11	7	0	1	62	18	2415

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Visible minority	33	28	39	1153
2018	Non-visible minority	29	36	34	3015
2017	Visible minority	29	36	36	1235
2017	Non-visible minority	30	37	33	3367
2014	Visible minority	31	30	39	1132
2014	Non-visible minority	29	37	34	3628
2011	Visible minority	34	26	39	803
2011	Non-visible minority	31	38	30	2758

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Visible minority	2	44	34	5	9	6	383
2018	Non-visible minority	11	41	27	5	8	8	883
2017	Visible minority	2	44	36	8	5	5	357
2017	Non-visible minority	12	38	27	5	10	8	1002
2014	Visible minority	4	40	35	10	9999	10	341
2014	Non-visible minority	12	34	30	8	9999	15	1041
2011	Visible minority	3	46	37	6	9999	8	275
2011	Non-visible minority	17	33	34	7	9999	9	861

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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	52	34	7	4	3	0	86	7	1149
2018	Non-visible minority	50	38	7	4	1	0	88	5	3002
2017	Visible minority	51	36	6	3	3	1	88	6	1231
2017	Non-visible minority	48	38	7	5	2	0	86	7	3364
2014	Visible minority	49	36	8	4	2	1	86	6	1133
2014	Non-visible minority	45	39	9	5	2	0	84	7	3628
2011	Visible minority	49	34	7	6	3	1	85	8	802
2011	Non-visible minority	43	40	8	5	3	1	84	8	2755
2008	Visible minority	43	39	9	5	3	1	83	8	593
2008	Non-visible minority	46	37	8	5	3	0	84	8	2415

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	30	41	17	6	4	1	0	72	10	1144
2018	Non-visible minority	29	45	14	7	3	1	0	75	10	2994
2017	Visible minority	34	39	14	8	4	1	0	74	12	1231
2017	Non-visible minority	30	43	14	8	3	1	0	74	11	3362
2014	Visible minority	34	38	15	8	4	2	0	73	12	1130
2014	Non-visible minority	29	43	15	8	3	1	0	73	11	3629
2011	Visible minority	33	42	13	7	3	1	1	77	10	801
2011	Non-visible minority	30	44	14	8	3	1	0	75	11	2754

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	13	25	29	19	10	1	2	30	39	1144
2018	Non-visible minority	10	26	35	17	9	1	1	27	37	3004
2017	Visible minority	14	22	31	16	9	1	6	28	38	1215
2017	Non-visible minority	10	26	36	16	9	0	3	26	37	3358
2014	Visible minority	13	27	33	14	7	2	5	22	43	1130
2014	Non-visible minority	10	27	36	16	8	1	2	25	38	3620
2011	Visible minority	13	27	32	17	6	1	4	24	42	800
2011	Non-visible minority	11	28	35	15	8	1	2	24	41	2747
2008	Visible minority	14	24	35	15	7	1	5	23	40	592
2008	Non-visible minority	12	28	36	16	6	1	1	23	41	2415

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	13	18	24	21	17	4	3	41	33	1139
2018	Non-visible minority	8	17	29	25	16	2	2	43	27	2995
2017	Visible minority	10	16	26	18	16	5	9	40	30	1212
2017	Non-visible minority	9	17	28	23	17	2	4	43	28	3343
2014	Visible minority	14	17	27	19	12	4	6	35	35	1125
2014	Non-visible minority	10	19	30	22	14	3	3	38	30	3618
2011	Visible minority	11	17	28	23	12	5	5	38	31	797
2011	Non-visible minority	9	17	29	25	15	1	3	42	28	2745
2008	Visible minority	12	18	28	19	12	4	6	34	34	586
2008	Non-visible minority	10	21	32	23	11	2	2	35	32	2410

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	12	19	28	17	13	5	6	35	34	1137
2018	Non-visible minority	10	20	31	21	11	2	4	35	32	2996
2017	Visible minority	11	17	27	17	12	5	11	34	34	1214
2017	Non-visible minority	11	19	30	19	13	2	5	34	33	3351
2014	Visible minority	13	17	30	17	10	4	8	31	35	1123
2014	Non-visible minority	12	20	29	19	11	3	6	33	35	3617
2011	Visible minority	14	19	30	15	9	4	9	27	38	792
2011	Non-visible minority	13	19	30	19	11	3	5	33	35	2742
2008	Visible minority	15	22	27	15	8	4	9	27	42	588
2008	Non-visible minority	14	22	31	18	9	2	4	29	38	2411

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	9	13	29	25	16	3	5	45	24	1136
2018	Non-visible minority	8	16	33	25	15	1	3	41	25	2993
2017	Visible minority	8	14	28	22	16	3	9	43	24	1214
2017	Non-visible minority	8	17	31	23	16	1	4	41	26	3343
2014	Visible minority	11	13	30	24	13	2	6	41	26	1122
2014	Non-visible minority	9	17	31	23	14	1	5	39	28	3609
2011	Visible minority	11	17	32	22	10	2	5	34	31	793
2011	Non-visible minority	10	20	33	20	13	1	3	34	31	2741
2008	Visible minority	10	16	32	24	11	2	6	37	28	590
2008	Non-visible minority	10	21	33	23	10	1	3	34	32	2408

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	14	19	26	20	16	2	4	38	35	1138
2018	Non-visible minority	13	21	28	21	13	2	3	36	35	2997
2017	Visible minority	13	18	25	18	15	3	9	38	34	1213
2017	Non-visible minority	13	21	27	18	15	2	5	35	37	3351
2014	Visible minority	15	21	26	16	12	2	6	31	40	1128
2014	Non-visible minority	15	22	27	17	13	2	4	33	39	3617
2011	Visible minority	17	22	27	16	9	2	7	27	44	797
2011	Non-visible minority	18	26	27	14	11	1	4	25	46	2749
2008	Visible minority	18	27	22	16	10	1	7	27	48	588
2008	Non-visible minority	21	26	25	15	9	1	3	25	49	2408

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	16	18	25	17	13	6	4	34	39	1138
2018	Non-visible minority	12	20	28	22	13	2	2	37	33	2985
2017	Visible minority	14	18	24	17	12	6	8	34	38	1216
2017	Non-visible minority	11	21	28	19	13	2	5	34	35	3356
2014	Visible minority	18	17	24	18	12	5	6	33	39	1129
2014	Non-visible minority	12	20	26	21	13	3	5	37	35	3616
2011	Visible minority	13	19	25	19	10	5	9	33	38	796
2011	Non-visible minority	11	19	29	21	14	2	5	38	31	2744
2008	Visible minority	18	23	23	14	8	6	7	26	48	590
2008	Non-visible minority	16	25	26	18	10	2	3	29	44	2415

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	11	17	28	20	15	4	5	39	31	1146
2018	Non-visible minority	10	20	35	19	12	2	2	33	31	3002
2017	Visible minority	11	15	28	19	13	5	9	37	30	1216
2017	Non-visible minority	10	19	34	18	13	2	4	32	31	3351
2014	Visible minority	13	18	30	19	10	4	7	32	34	1127
2014	Non-visible minority	11	21	33	18	12	3	4	31	34	3615

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	42	30	10	8	10	1	72	17	1145
2018	Non-visible minority	49	30	8	7	5	1	80	12	2993
2017	Visible minority	46	29	9	7	8	1	77	14	1234
2017	Non-visible minority	50	29	8	8	5	1	79	13	3369
2014	Visible minority	48	29	9	6	6	1	78	13	1133
2014	Non-visible minority	52	29	7	8	4	1	81	12	3626

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	50	33	7	5	4	1	83	10	1147
2018	Non-visible minority	54	34	5	5	1	0	88	7	2987
2017	Visible minority	49	33	9	5	3	0	83	8	1234
2017	Non-visible minority	50	35	6	6	2	0	86	8	3362
2014	Visible minority	48	36	8	5	3	1	84	8	1133
2014	Non-visible minority	50	36	6	5	2	0	86	7	3622

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	39	35	13	6	4	3	1	77	10	1146
2018	Non-visible minority	45	36	11	4	2	2	0	83	6	2993

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	43	33	12	5	4	3	0	78	9	1146
2018	Non-visible minority	51	33	10	2	1	2	0	86	4	2990
2017	Visible minority	42	31	14	4	5	4	1	76	9	1232
2017	Non-visible minority	46	35	12	2	2	3	0	83	4	3359
2014	Visible minority	46	31	12	4	4	2	1	79	8	1129
2014	Non-visible minority	53	30	10	2	1	4	0	86	3	3624

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	44	34	12	5	4	2	0	79	9	1148
2018	Non-visible minority	50	36	8	3	2	1	0	86	5	2996
2017	Visible minority	41	37	10	7	3	1	0	80	10	1235
2017	Non-visible minority	46	38	9	4	2	1	0	85	6	3369
2014	Visible minority	46	35	11	4	3	1	0	82	8	1133
2014	Non-visible minority	51	33	9	3	2	2	0	85	5	3629
2011	Visible minority	37	36	13	6	4	3	1	76	10	804
2011	Non-visible minority	41	35	13	6	3	2	0	78	10	2758

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	49	32	10	5	3	0	0	81	8	1146
2018	Non-visible minority	54	33	7	3	2	0	0	87	6	2992
2017	Visible minority	50	33	9	5	3	0	0	84	8	1229
2017	Non-visible minority	50	36	7	4	2	0	0	86	6	3365
2014	Visible minority	52	33	8	3	2	1	0	86	6	1131
2014	Non-visible minority	55	32	7	4	2	0	0	87	6	3624
2011	Visible minority	44	37	10	5	3	1	0	82	8	802
2011	Non-visible minority	46	34	10	6	4	0	0	80	9	2753
2008	Visible minority	34	39	14	8	5	0	1	73	13	592
2008	Non-visible minority	38	38	11	8	5	0	0	76	13	2417

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	22	31	19	8	9	8	4	60	19	1150
2018	Non-visible minority	26	34	18	8	5	5	3	66	14	2994
2017	Visible minority	30	30	15	7	8	6	4	67	16	1234
2017	Non-visible minority	31	32	15	9	6	4	4	69	15	3368
2014	Visible minority	36	26	14	9	6	5	4	69	16	1133
2014	Non-visible minority	35	32	13	7	5	5	4	72	13	3629

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	34	36	11	7	7	3	1	74	14	1149
2018	Non-visible minority	40	37	10	6	4	2	1	79	10	2999
2017	Visible minority	40	35	11	6	5	3	1	77	11	1229
2017	Non-visible minority	43	36	9	6	4	2	1	81	10	3357
2014	Visible minority	40	36	10	6	3	2	1	79	10	1130
2014	Non-visible minority	43	37	8	6	3	2	1	82	9	3628
2011	Visible minority	42	33	9	7	4	4	1	78	12	800
2011	Non-visible minority	44	34	9	6	4	3	1	81	10	2755
2008	Visible minority	32	37	12	6	8	4	1	73	14	594
2008	Non-visible minority	39	33	10	9	5	3	1	76	14	2417

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	34	34	18	7	4	2	0	70	12	1145
2018	Non-visible minority	36	38	16	5	3	1	0	75	9	2989

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	19	22	20	12	15	10	2	47	30	1139
2018	Non-visible minority	21	25	19	13	11	9	2	52	26	2999
2017	Visible minority	19	24	16	12	14	12	4	50	31	1233
2017	Non-visible minority	20	24	17	14	12	9	3	51	30	3362
2014	Visible minority	18	23	18	13	16	10	3	47	33	1130
2014	Non-visible minority	20	23	17	15	12	10	3	49	31	3626
2011	Visible minority	18	19	16	12	15	16	4	46	34	802
2011	Non-visible minority	17	21	17	16	14	11	3	45	35	2753

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Visible minority	13	87	1153
2018	Non-visible minority	10	90	3010

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Visible minority	56	154
2018	Non-visible minority	48	316

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Visible minority	61	154
2018	Non-visible minority	59	316

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Visible minority	6	154
2018	Non-visible minority	9	316

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Visible minority	5	154
2018	Non-visible minority	3	316

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	6	154
2018	Non-visible minority	3	316

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Visible minority	42	154
2018	Non-visible minority	34	315

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Visible minority	37	154
2018	Non-visible minority	38	315

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Visible minority	45	154
2018	Non-visible minority	46	315

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Visible minority	45	154
2018	Non-visible minority	43	315

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Visible minority	29	154
2018	Non-visible minority	31	315

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Visible minority	51	154
2018	Non-visible minority	51	315

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Visible minority	30	154
2018	Non-visible minority	32	315

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Visible minority	10	154
2018	Non-visible minority	8	315

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Visible minority	10	154
2018	Non-visible minority	10	315

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Visible minority	48	154
2018	Non-visible minority	46	315

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Visible minority	29	154
2018	Non-visible minority	18	315

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	8	154
2018	Non-visible minority	15	315

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	43	154
2018	Non-visible minority	56	315

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	22	154
2018	Non-visible minority	24	315

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	3	154
2018	Non-visible minority	6	315

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	16	154
2018	Non-visible minority	16	315

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	8	154
2018	Non-visible minority	10	315

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	4	154
2018	Non-visible minority	4	315

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	13	154
2018	Non-visible minority	11	315

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	10	154
2018	Non-visible minority	11	315

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	36	154
2018	Non-visible minority	27	315

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	12	148
2018	Non-visible minority	13	303

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	19	148
2018	Non-visible minority	18	303

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	12	148
2018	Non-visible minority	11	303

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	6	148
2018	Non-visible minority	8	303

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	5	148
2018	Non-visible minority	10	303

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	12	148
2018	Non-visible minority	14	303

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	6	148
2018	Non-visible minority	14	303

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	18	148
2018	Non-visible minority	11	303

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	17	148
2018	Non-visible minority	12	303

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Visible minority	35	148
2018	Non-visible minority	27	303

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	12	148
2018	Non-visible minority	8	303

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Visible minority	50	148
2018	Non-visible minority	50	303

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	56	148
2018	Non-visible minority	50	303

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	3	148
2018	Non-visible minority	2	303

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	9	148
2018	Non-visible minority	13	303

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	18	16	22	3	7	27	8	51	16	1149
2018	Non-visible minority	19	17	21	6	4	27	6	54	15	3003
2017	Visible minority	19	16	18	4	6	26	10	55	16	1233
2017	Non-visible minority	18	18	18	6	4	26	9	56	15	3363
2014	Visible minority	18	17	18	6	6	25	11	54	18	1132
2014	Non-visible minority	20	16	18	6	5	28	8	56	16	3630

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	29	27	18	5	6	13	1	66	13	1151
2018	Non-visible minority	33	30	17	5	3	11	1	71	9	2999
2017	Visible minority	32	25	17	5	5	14	2	68	11	1233
2017	Non-visible minority	31	30	18	5	3	12	2	70	9	3361
2014	Visible minority	29	26	19	4	4	15	2	66	10	1132
2014	Non-visible minority	32	27	17	5	3	15	1	69	10	3628
2011	Visible minority	34	35	14	4	5	7	1	75	10	801
2011	Non-visible minority	36	34	14	6	4	7	0	75	10	2751

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Visible minority	11	89	1151
2018	Non-visible minority	5	95	3006

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Visible minority	42	126
2018	Non-visible minority	31	144

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Visible minority	76	126
2018	Non-visible minority	80	144

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Visible minority	5	126
2018	Non-visible minority	3	144

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2018	Visible minority	0	126
2018	Non-visible minority	0	144

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Visible minority	4	126
2018	Non-visible minority	6	144

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Visible minority	5	126
2018	Non-visible minority	3	144

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	8	126
2018	Non-visible minority	9	144

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	Visible minority	49	125
2018	Non-visible minority	7	145

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	(%)	Total responses
2018	Visible minority	40	125
2018	Non-visible minority	7	145

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	(%)	Total responses
2018	Visible minority	29	125
2018	Non-visible minority	4	145

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Visible minority	19	125
2018	Non-visible minority	28	145

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Visible minority	14	125
2018	Non-visible minority	22	145

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2018	Visible minority	0	125
2018	Non-visible minority	4	145

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	(%)	Total responses
2018	Visible minority	7	125
2018	Non-visible minority	12	145

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	Visible minority	12	125
2018	Non-visible minority	21	145

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	(%)	Total responses
2018	Visible minority	8	125
2018	Non-visible minority	22	145

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2018	Visible minority	0	125
2018	Non-visible minority	0	145

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	20	125
2018	Non-visible minority	24	145

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	29	126
2018	Non-visible minority	30	145

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	9	126
2018	Non-visible minority	16	145

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	12	126
2018	Non-visible minority	19	145

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	8	126
2018	Non-visible minority	5	145

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	6	126
2018	Non-visible minority	6	145

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	6	126
2018	Non-visible minority	13	145

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	54	126
2018	Non-visible minority	50	145

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	6	122
2018	Non-visible minority	8	139

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	12	122
2018	Non-visible minority	17	139

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	4	122
2018	Non-visible minority	0	139

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	7	122
2018	Non-visible minority	5	139

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	7	122
2018	Non-visible minority	11	139

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	15	122
2018	Non-visible minority	13	139

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	12	122
2018	Non-visible minority	13	139

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Visible minority	21	122
2018	Non-visible minority	28	139

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	10	122
2018	Non-visible minority	7	139

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Visible minority	52	122
2018	Non-visible minority	51	139

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	59	122
2018	Non-visible minority	60	139

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	12	122
2018	Non-visible minority	15	139

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	19	16	23	4	5	27	7	53	12	1153
2018	Non-visible minority	21	18	20	3	2	30	6	61	8	2996
2017	Visible minority	19	16	18	3	4	30	8	58	12	1233
2017	Non-visible minority	20	18	18	2	2	32	8	63	7	3362
2014	Visible minority	19	15	19	4	3	31	9	57	12	1129
2014	Non-visible minority	21	15	18	3	2	33	9	62	7	3624

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	31	26	20	4	4	13	1	67	10	1155
2018	Non-visible minority	37	30	16	3	2	11	1	75	6	2998
2017	Visible minority	33	27	16	3	4	14	3	72	9	1232
2017	Non-visible minority	35	30	16	2	2	13	2	77	5	3355
2014	Visible minority	31	26	18	3	3	17	2	70	8	1130
2014	Non-visible minority	36	26	16	3	1	17	2	76	5	3624
2011	Visible minority	36	36	13	3	3	8	1	79	7	803
2011	Non-visible minority	44	33	11	3	2	7	0	83	5	2754

Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	50	23	13	4	7	2	75	11	1136
2018	Non-visible minority	60	23	9	3	3	1	84	7	2978
2017	Visible minority	52	24	12	4	6	2	78	10	1233
2017	Non-visible minority	58	24	9	4	3	1	84	7	3369

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	24	37	20	9	6	4	1	64	15	1149
2018	Non-visible minority	29	39	16	8	4	2	0	70	13	3002
2017	Visible minority	17	32	20	12	9	9	1	54	24	1237
2017	Non-visible minority	18	38	19	12	7	6	0	59	20	3365

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	22	34	19	12	9	4	0	58	22	1150
2018	Non-visible minority	27	36	18	11	7	2	0	64	18	3007
2017	Visible minority	19	35	20	12	10	4	1	57	23	1237
2017	Non-visible minority	19	39	17	14	8	3	0	60	22	3366

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	18	21	22	16	22	1	2	40	38	1150
2018	Non-visible minority	14	23	25	16	21	0	1	37	37	3011
2017	Visible minority	16	19	17	17	26	1	3	37	45	1234
2017	Non-visible minority	13	20	22	18	26	0	1	33	45	3366

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	22	25	27	14	11	1	1	47	26	1154
2018	Non-visible minority	18	27	28	17	9	0	1	45	27	3008
2017	Visible minority	21	28	25	15	9	0	2	50	25	1237
2017	Non-visible minority	19	26	28	16	10	0	1	46	25	3366

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	26	24	24	11	9	1	4	53	22	1144
2018	Non-visible minority	24	28	25	13	8	0	2	54	21	2997
2017	Visible minority	25	28	20	13	9	1	4	56	23	1231
2017	Non-visible minority	25	30	23	13	7	1	2	56	20	3357

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	25	22	21	16	12	2	2	49	30	1150
2018	Non-visible minority	24	24	25	15	11	1	1	48	27	2994
2017	Visible minority	23	24	21	14	12	2	4	50	27	1231
2017	Non-visible minority	23	26	23	15	11	1	2	50	26	3362

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	48	21	15	5	4	1	6	74	10	1142
2018	Non-visible minority	48	25	14	5	4	0	5	76	10	2996
2017	Visible minority	44	24	12	5	3	1	11	77	9	1230
2017	Non-visible minority	48	23	14	6	3	1	6	76	9	3365

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	28	26	22	12	10	1	1	56	22	1146
2018	Non-visible minority	31	26	21	12	9	0	1	58	21	3009
2017	Visible minority	31	28	20	10	9	0	2	60	19	1230
2017	Non-visible minority	29	30	22	10	8	0	1	60	18	3354

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	28	28	25	8	7	2	2	58	15	1139
2018	Non-visible minority	28	35	23	8	4	1	1	64	13	2999
2017	Visible minority	30	30	17	10	7	1	4	64	18	1231
2017	Non-visible minority	32	33	20	9	4	0	1	66	14	3351

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	26	27	23	12	9	2	2	55	21	1140
2018	Non-visible minority	22	32	26	13	6	1	1	55	19	3004
2017	Visible minority	26	28	21	12	8	1	4	57	21	1227
2017	Non-visible minority	24	31	24	14	6	0	1	56	20	3353

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	28	28	23	11	7	1	2	58	18	1136
2018	Non-visible minority	30	31	22	10	6	1	1	61	16	2989
2017	Visible minority	31	27	19	10	8	1	4	61	20	1230
2017	Non-visible minority	32	30	21	10	6	1	1	63	16	3353

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	29	27	22	12	7	1	2	58	19	1134
2018	Non-visible minority	29	31	22	11	6	0	1	60	17	2990
2017	Visible minority	29	30	19	10	7	1	4	62	18	1228
2017	Non-visible minority	28	32	21	11	7	0	1	61	18	3342

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	49	23	15	4	5	1	4	75	9	1132
2018	Non-visible minority	53	24	12	4	3	0	2	79	8	2988
2017	Visible minority	51	23	12	5	4	0	5	78	9	1232
2017	Non-visible minority	55	24	12	4	3	0	2	80	7	3360

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	61	16	10	3	4	1	6	83	7	1134
2018	Non-visible minority	70	14	6	2	2	1	4	89	5	2996

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	61	12	7	5	7	2	5	80	13	1141
2018	Non-visible minority	75	10	6	2	2	1	3	89	5	2995
2017	Visible minority	63	12	7	5	6	1	6	81	11	1232
2017	Non-visible minority	77	11	4	3	2	0	3	91	5	3365

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	56	22	9	5	4	1	3	81	9	1136
2018	Non-visible minority	59	25	9	3	2	0	2	86	5	2992
2017	Visible minority	57	23	7	4	3	1	5	85	8	1230
2017	Non-visible minority	61	24	8	3	1	0	2	87	5	3365

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	53	18	10	7	8	1	3	74	15	1138
2018	Non-visible minority	59	21	10	4	4	0	2	81	8	2981
2017	Visible minority	57	17	8	6	6	1	5	78	13	1226
2017	Non-visible minority	64	19	8	4	3	0	2	85	7	3361

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	57	9	5	3	1	1	24	88	5	1127
2018	Non-visible minority	55	12	5	2	1	0	25	90	3	2971
2017	Visible minority	56	10	5	2	1	0	25	89	5	1232
2017	Non-visible minority	59	12	4	2	1	0	22	91	3	3360

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	64	15	7	2	1	1	9	88	4	1132
2018	Non-visible minority	69	16	7	1	1	0	6	91	2	2977
2017	Visible minority	64	15	5	2	1	1	13	91	4	1226
2017	Non-visible minority	71	15	5	2	1	0	6	92	2	3351

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	47	14	10	8	16	1	4	64	25	1135
2018	Non-visible minority	62	14	9	5	7	0	3	79	12	2991
2017	Visible minority	45	16	10	10	13	1	6	65	24	1234
2017	Non-visible minority	60	15	8	6	8	0	3	78	14	3366

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	49	24	14	6	4	4	76	10	1138
2018	Non-visible minority	47	29	15	5	3	1	77	8	2989
2017	Visible minority	52	23	12	5	3	5	79	8	1233
2017	Non-visible minority	51	27	13	4	2	2	80	6	3357

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	15	29	34	14	6	1	0	45	21	1158
2018	Non-visible minority	13	34	36	13	4	0	0	47	17	3018
2017	Visible minority	16	29	35	13	5	1	1	46	18	1239
2017	Non-visible minority	12	30	39	13	5	0	0	42	19	3365

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	12	17	38	22	10	0	1	32	29	1133
2018	Non-visible minority	10	18	38	24	10	0	0	34	27	2971
2017	Visible minority	7	16	40	23	10	1	1	34	24	1235
2017	Non-visible minority	7	19	40	22	11	0	0	33	26	3359

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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	20	23	24	14	16	2	1	21	79	1154
2018	Non-visible minority	19	26	25	14	13	1	1	19	81	3012
2017	Visible minority	20	20	22	13	21	3	1	20	80	1237
2017	Non-visible minority	19	22	23	15	17	2	1	20	80	3370

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Visible minority	28	881
2018	Non-visible minority	27	2382
2017	Visible minority	28	949
2017	Non-visible minority	26	2607

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Visible minority	37	881
2018	Non-visible minority	37	2382
2017	Visible minority	39	949
2017	Non-visible minority	38	2607

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Visible minority	23	881
2018	Non-visible minority	29	2382
2017	Visible minority	23	949
2017	Non-visible minority	26	2607

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Visible minority	44	881
2018	Non-visible minority	47	2382
2017	Visible minority	54	949
2017	Non-visible minority	53	2607

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Visible minority	7	881
2018	Non-visible minority	8	2382
2017	Visible minority	6	949
2017	Non-visible minority	7	2607

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Visible minority	27	881
2018	Non-visible minority	29	2382

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	35	881
2018	Non-visible minority	35	2382
2017	Visible minority	36	949
2017	Non-visible minority	41	2607

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Visible minority	5	48	18	10	6	14	834
2018	Non-visible minority	3	40	22	11	6	18	2311
2017	Visible minority	5	47	17	10	5	16	920
2017	Non-visible minority	4	45	20	12	5	15	2568

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Visible minority	32	68	878
2018	Non-visible minority	28	72	2367

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	35	18	14	9	12	3	9	61	23	1148
2018	Non-visible minority	34	19	17	10	12	1	6	58	24	3002

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	12	23	20	19	19	2	5	38	41	882
2018	Non-visible minority	11	21	19	19	22	1	6	34	45	2376
2017	Visible minority	12	20	16	17	25	2	8	36	46	954
2017	Non-visible minority	9	20	16	20	26	2	8	32	51	2626

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	5	15	19	18	37	3	4	22	58	880
2018	Non-visible minority	4	11	14	21	44	2	4	16	69	2378
2017	Visible minority	5	11	12	15	48	3	5	17	69	952
2017	Non-visible minority	3	7	10	17	55	2	6	10	79	2627

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results by Theme for Immigration, Refugees and Citizenship Canada by Question 89. Are you a member of a visible minority group?

Table of Contents

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Job fit and development

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Question 15. I can complete my assigned workload during my regular working hours.

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources