2018 Public Service Employee Survey Results by Theme for Immigration, Refugees and Citizenship Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 39 14 9 6 0 0 71 15 345
2018 Health care practitioners 46 40 7 7 0 0 0 86 7 14
2018 Federal regulators 33 44 11 0 11 0 0 77 11 18
2018 Compliance, inspection and enforcement 42 38 10 5 5 0 0 80 9 85
2018 Communications or public affairs 43 41 7 7 2 0 0 84 9 101
2018 Access to information and privacy 40 32 13 7 6 0 1 73 13 87
2018 Security 43 32 13 7 5 0 0 75 12 83
2018 Legal services 39 41 3 9 3 4 0 84 13 27
2018 Administration and operations 37 42 10 7 4 0 0 79 10 1414
2018 Human resources 43 40 8 7 2 0 0 83 9 244
2018 Financial management 38 42 13 5 2 0 0 79 8 180
2018 Procurement 19 52 16 4 9 0 0 71 13 22
2018 Materiel management 43 36 7 0 14 0 0 79 14 13
2018 Information management 40 43 9 3 6 0 0 82 9 118
2018 Information technology 30 44 14 4 7 1 0 74 11 170
2018 Internal audit 52 35 13 0 0 0 0 87 0 15
2018 Evaluation 29 46 11 11 3 0 0 75 14 27
2018 Data sciences 35 45 12 5 3 0 0 80 8 58
2018 Policy 34 47 9 7 3 0 0 81 10 345
2018 Project management 29 44 12 7 8 0 0 73 15 188
2018 Other services to the public 39 41 8 5 7 0 0 80 12 215
2018 None of the above 33 40 15 6 6 0 0 73 12 375
2017 Client contact centre 28 43 14 10 5 0 0 71 15 354
2017 Health care practitioners 43 40 6 5 7 0 0 83 12 17
2017 Federal regulators 54 33 7 7 0 0 0 87 7 15
2017 Compliance, inspection and enforcement 38 45 10 4 2 0 0 83 7 84
2017 Communications or public affairs 34 45 8 5 7 0 0 80 12 97
2017 Access to information and privacy 36 39 9 8 5 3 0 78 13 64
2017 Security 34 50 11 4 1 0 0 84 5 74
2017 Legal services 33 53 5 5 5 0 0 86 9 18
2017 Administration and operations 36 44 10 6 4 0 0 80 10 1582
2017 Human resources 38 45 7 9 1 0 0 83 10 208
2017 Financial management 43 42 10 4 1 0 0 85 5 181
2017 Procurement 30 44 17 5 4 0 0 74 9 23
2017 Materiel management 33 30 18 13 5 0 0 64 18 17
2017 Information management 36 48 9 4 3 0 0 84 7 133
2017 Information technology 33 45 8 9 5 0 0 78 13 209
2017 Internal audit 65 35 0 0 0 0 0 100 0 17
2017 Evaluation 47 38 9 3 3 0 0 84 7 32
2017 Data sciences 37 43 15 5 0 0 0 80 5 51
2017 Policy 36 47 8 5 4 0 0 83 9 311
2017 Project management 26 53 11 5 5 0 0 79 10 232
2017 Other services to the public 40 46 6 5 4 0 0 86 9 287
2017 None of the above 40 39 8 7 6 0 0 79 12 533
2014 Client contact centre 24 43 15 11 6 0 0 67 18 339
2014 Health care practitioners 31 45 16 4 4 0 0 75 9 20
2014 Federal regulators 38 52 2 5 3 0 0 89 8 39
2014 Compliance, inspection and enforcement 35 44 10 7 3 1 0 80 11 97
2014 Communications or public affairs 28 40 19 8 5 0 0 68 13 125
2014 Access to information and privacy 44 28 11 9 7 0 0 72 16 80
2014 Security 31 48 11 5 5 0 0 79 10 82
2014 Science and technology 20 24 30 16 11 0 0 44 26 20
2014 Legal services 33 51 11 0 6 0 0 84 6 21
2014 Administration and operations 33 44 11 8 4 0 0 77 12 1612
2014 Human resources 36 39 9 12 3 0 0 76 15 200
2014 Financial management 29 48 11 7 3 1 0 78 11 193
2014 Procurement 24 33 15 10 18 0 0 57 29 21
2014 Materiel management 40 28 17 0 16 0 0 67 16 13
2014 Information management 31 43 14 6 6 0 0 74 12 161
2014 Information technology 28 44 11 10 8 0 0 72 18 256
2014 Internal audit 38 43 6 6 6 0 0 81 13 16
2014 Evaluation 43 39 9 3 6 0 0 82 10 60
2014 Other services to the public 36 45 9 6 5 0 0 80 10 559
2014 None of the above 37 41 12 6 3 0 0 78 10 824

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 29 33 16 13 9 0 0 63 22 349
2018 Health care practitioners 36 49 7 7 0 0 0 86 7 14
2018 Federal regulators 28 26 35 6 6 0 0 54 11 18
2018 Compliance, inspection and enforcement 34 32 17 8 8 0 0 66 17 83
2018 Communications or public affairs 43 36 7 10 4 0 0 80 14 102
2018 Access to information and privacy 31 39 14 9 6 0 0 71 16 87
2018 Security 38 33 11 12 6 0 0 71 18 84
2018 Legal services 34 50 4 0 11 0 0 84 11 28
2018 Administration and operations 30 37 14 11 8 0 0 67 19 1413
2018 Human resources 42 36 11 7 2 1 0 79 10 239
2018 Financial management 40 40 10 8 1 0 0 81 9 179
2018 Procurement 19 45 18 4 13 0 0 64 18 22
2018 Materiel management 33 43 23 0 0 0 0 77 0 13
2018 Information management 41 30 12 9 7 1 0 72 16 118
2018 Information technology 32 40 14 7 6 0 0 72 14 173
2018 Internal audit 53 35 6 6 0 0 0 87 6 15
2018 Evaluation 25 48 8 14 4 0 0 73 18 27
2018 Data sciences 44 28 8 11 8 0 0 73 19 59
2018 Policy 41 38 10 7 4 0 0 79 11 344
2018 Project management 29 38 13 14 5 0 0 67 19 189
2018 Other services to the public 32 36 9 9 13 0 0 69 22 214
2018 None of the above 31 29 17 12 10 1 0 61 23 374
2017 Client contact centre 24 29 20 15 11 0 0 54 27 354
2017 Health care practitioners 42 46 0 0 12 0 0 88 12 17
2017 Federal regulators 33 21 19 0 27 0 0 54 27 15
2017 Compliance, inspection and enforcement 40 31 13 10 6 0 0 71 16 84
2017 Communications or public affairs 31 43 8 7 10 0 0 75 17 97
2017 Access to information and privacy 36 39 11 6 6 2 0 77 12 64
2017 Security 34 38 15 9 3 1 0 73 12 74
2017 Legal services 28 40 0 5 26 0 0 69 31 18
2017 Administration and operations 29 38 14 11 7 0 0 68 18 1580
2017 Human resources 45 34 10 8 3 0 0 79 11 208
2017 Financial management 41 41 12 4 3 0 0 82 6 181
2017 Procurement 35 53 8 4 0 0 0 88 4 23
2017 Materiel management 33 44 12 0 11 0 0 77 11 17
2017 Information management 40 37 10 6 6 0 0 77 13 133
2017 Information technology 31 36 18 6 8 1 0 67 14 209
2017 Internal audit 65 17 12 6 0 0 0 82 6 17
2017 Evaluation 35 40 9 3 13 0 0 75 16 32
2017 Data sciences 35 42 14 7 2 0 0 77 9 51
2017 Policy 35 46 8 6 4 0 0 82 11 311
2017 Project management 27 39 13 11 9 0 0 66 21 232
2017 Other services to the public 31 37 14 11 6 0 0 68 17 287
2017 None of the above 32 33 14 11 10 1 0 66 20 534

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 49 34 8 5 4 0 0 83 8 346
2018 Health care practitioners 42 43 15 0 0 0 0 85 0 13
2018 Federal regulators 40 38 16 0 6 0 0 78 6 18
2018 Compliance, inspection and enforcement 56 35 7 1 1 0 0 91 2 85
2018 Communications or public affairs 47 40 9 3 1 0 0 87 4 101
2018 Access to information and privacy 52 37 7 2 2 0 0 88 4 86
2018 Security 58 33 6 1 1 0 0 92 2 84
2018 Legal services 38 46 12 0 4 0 0 84 4 28
2018 Administration and operations 55 33 7 4 2 0 0 87 6 1405
2018 Human resources 52 32 10 5 1 0 0 84 6 241
2018 Financial management 53 34 8 4 1 0 0 87 5 178
2018 Procurement 20 55 12 9 4 0 0 75 13 22
2018 Materiel management 40 53 0 0 7 0 0 93 7 13
2018 Information management 58 28 9 3 2 0 0 86 5 118
2018 Information technology 52 34 7 3 3 0 0 86 6 172
2018 Internal audit 65 28 6 0 0 0 0 94 0 15
2018 Evaluation 37 49 11 4 0 0 0 85 4 27
2018 Data sciences 49 41 7 4 0 0 0 89 4 57
2018 Policy 48 38 8 3 2 0 0 87 5 340
2018 Project management 46 33 14 4 3 0 0 80 6 191
2018 Other services to the public 57 29 7 3 4 0 0 86 7 215
2018 None of the above 51 32 10 4 3 0 0 83 7 374
2017 Client contact centre 50 34 10 4 2 0 0 84 6 353
2017 Health care practitioners 43 50 0 7 0 0 0 93 7 17
2017 Federal regulators 68 26 6 0 0 0 0 94 0 15
2017 Compliance, inspection and enforcement 56 35 6 0 3 0 0 91 3 83
2017 Communications or public affairs 49 32 13 3 4 0 0 80 7 95
2017 Access to information and privacy 50 38 5 5 3 0 0 88 8 64
2017 Security 54 33 9 4 0 0 0 87 4 74
2017 Legal services 66 24 10 0 0 0 0 90 0 17
2017 Administration and operations 56 32 8 2 1 0 0 88 4 1576
2017 Human resources 55 36 8 1 1 0 0 90 2 208
2017 Financial management 57 35 6 2 0 0 0 92 2 180
2017 Procurement 36 43 13 8 0 0 0 79 8 23
2017 Materiel management 45 31 12 0 11 0 0 77 11 17
2017 Information management 60 30 6 1 3 0 0 90 4 133
2017 Information technology 55 32 8 3 1 0 0 87 5 209
2017 Internal audit 82 18 0 0 0 0 0 100 0 17
2017 Evaluation 64 21 12 3 0 0 0 85 3 33
2017 Data sciences 68 29 4 0 0 0 0 96 0 51
2017 Policy 48 40 8 3 1 0 0 88 4 310
2017 Project management 44 39 11 3 3 0 0 83 6 232
2017 Other services to the public 62 27 8 2 1 0 0 89 3 287
2017 None of the above 60 28 7 3 2 1 0 89 4 534
2014 Client contact centre 52 30 11 5 2 1 0 83 7 339
2014 Health care practitioners 71 15 6 9 0 0 0 85 9 20
2014 Federal regulators 64 25 3 8 0 0 0 89 8 39
2014 Compliance, inspection and enforcement 55 36 4 4 1 0 0 91 5 97
2014 Communications or public affairs 46 36 13 4 1 0 0 82 5 125
2014 Access to information and privacy 63 25 6 5 0 0 0 88 5 80
2014 Security 64 24 8 1 1 1 0 90 3 82
2014 Science and technology 45 45 5 0 5 0 0 89 5 20
2014 Legal services 56 28 16 0 0 0 0 84 0 21
2014 Administration and operations 63 27 7 2 1 0 0 91 3 1612
2014 Human resources 59 28 8 4 1 0 0 88 4 200
2014 Financial management 58 30 9 2 1 0 0 88 3 193
2014 Procurement 59 23 8 10 0 0 0 82 10 21
2014 Materiel management 54 22 17 0 8 0 0 76 8 13
2014 Information management 60 30 6 2 1 0 0 90 3 161
2014 Information technology 56 29 10 3 2 0 0 85 5 255
2014 Internal audit 63 31 6 0 0 0 0 94 0 16
2014 Evaluation 68 24 2 3 3 0 0 92 6 60
2014 Other services to the public 67 25 5 3 1 0 0 91 4 560
2014 None of the above 63 26 7 1 1 0 0 90 3 826

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 37 38 14 6 5 0 0 75 11 349
2018 Health care practitioners 45 41 7 7 0 0 0 86 7 14
2018 Federal regulators 52 20 22 0 6 0 0 72 6 18
2018 Compliance, inspection and enforcement 48 32 12 5 4 0 0 80 8 85
2018 Communications or public affairs 55 30 9 4 1 0 0 86 5 102
2018 Access to information and privacy 60 25 11 3 1 0 0 85 4 87
2018 Security 47 37 9 3 4 0 0 84 7 82
2018 Legal services 44 48 9 0 0 0 0 91 0 28
2018 Administration and operations 43 40 10 4 3 0 0 83 8 1415
2018 Human resources 51 35 7 6 1 0 0 86 7 242
2018 Financial management 47 36 10 7 1 0 0 82 8 179
2018 Procurement 9 56 22 9 4 0 0 64 13 22
2018 Materiel management 42 37 7 7 7 0 0 79 14 13
2018 Information management 50 33 8 6 2 0 0 84 9 118
2018 Information technology 39 41 9 7 5 0 0 79 12 173
2018 Internal audit 66 18 16 0 0 0 0 84 0 15
2018 Evaluation 40 31 21 4 4 0 0 71 8 27
2018 Data sciences 40 39 11 10 0 0 0 79 10 59
2018 Policy 45 38 10 4 4 0 0 82 8 344
2018 Project management 30 41 17 7 4 0 0 71 11 191
2018 Other services to the public 50 32 11 3 4 1 0 83 7 215
2018 None of the above 42 35 12 7 4 1 0 77 11 377
2017 Client contact centre 36 37 14 7 4 1 0 74 12 352
2017 Health care practitioners 43 40 0 17 0 0 0 83 17 17
2017 Federal regulators 65 28 0 7 0 0 0 93 7 14
2017 Compliance, inspection and enforcement 46 41 9 3 1 0 0 86 5 83
2017 Communications or public affairs 41 40 9 5 5 0 0 80 10 96
2017 Access to information and privacy 49 41 2 3 5 2 0 91 8 64
2017 Security 45 37 13 3 1 1 0 82 4 74
2017 Legal services 48 28 14 10 0 0 0 76 10 17
2017 Administration and operations 43 39 10 5 3 0 0 83 8 1571
2017 Human resources 46 41 9 4 1 0 0 87 4 208
2017 Financial management 51 36 10 1 2 0 0 87 3 180
2017 Procurement 27 56 13 4 0 0 0 83 4 23
2017 Materiel management 28 35 31 0 5 0 0 64 5 17
2017 Information management 41 42 9 4 4 0 0 83 8 133
2017 Information technology 38 42 11 6 3 0 0 80 9 207
2017 Internal audit 71 11 18 0 0 0 0 82 0 17
2017 Evaluation 49 30 12 9 0 0 0 79 9 33
2017 Data sciences 48 43 5 4 0 0 0 91 4 51
2017 Policy 42 39 11 6 2 0 0 81 8 310
2017 Project management 33 46 11 5 5 0 0 79 10 232
2017 Other services to the public 51 35 7 5 2 0 0 86 7 287
2017 None of the above 47 33 10 5 4 0 0 81 9 533
2014 Client contact centre 35 35 18 6 4 1 0 71 10 339
2014 Health care practitioners 45 30 16 4 4 0 0 75 9 20
2014 Federal regulators 55 31 5 0 5 3 0 89 6 39
2014 Compliance, inspection and enforcement 41 38 12 6 2 1 0 80 8 97
2014 Communications or public affairs 36 48 8 3 5 0 0 84 8 125
2014 Access to information and privacy 57 26 11 1 5 0 0 82 6 80
2014 Security 42 43 6 4 5 0 0 85 9 82
2014 Science and technology 25 40 16 19 0 0 0 66 19 20
2014 Legal services 29 32 34 0 6 0 0 61 6 21
2014 Administration and operations 44 36 11 6 2 0 0 81 9 1610
2014 Human resources 42 37 11 8 2 0 0 79 9 200
2014 Financial management 39 44 11 4 2 0 0 83 6 192
2014 Procurement 27 34 4 21 14 0 0 61 35 21
2014 Materiel management 45 30 8 8 8 0 0 76 16 13
2014 Information management 39 41 7 6 6 0 0 80 12 161
2014 Information technology 36 39 11 9 6 0 0 74 15 256
2014 Internal audit 38 30 19 6 6 0 0 68 13 16
2014 Evaluation 51 36 7 1 5 0 0 87 6 60
2014 Other services to the public 47 35 10 6 2 0 0 83 8 560
2014 None of the above 49 33 11 4 3 0 0 83 7 825

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 35 35 15 5 9 1 0 70 14 348
2018 Health care practitioners 41 45 7 7 0 0 0 86 7 14
2018 Federal regulators 41 9 36 6 0 0 8 54 6 17
2018 Compliance, inspection and enforcement 40 33 8 10 8 0 0 73 18 82
2018 Communications or public affairs 62 28 4 4 1 1 0 91 5 101
2018 Access to information and privacy 52 38 6 0 3 0 0 90 3 87
2018 Security 43 33 11 10 3 0 0 76 13 83
2018 Legal services 32 48 16 4 0 0 0 80 4 27
2018 Administration and operations 43 32 15 6 5 0 0 75 10 1408
2018 Human resources 58 30 9 2 2 0 0 88 3 245
2018 Financial management 51 38 7 4 1 0 0 89 4 179
2018 Procurement 25 41 16 9 9 0 0 66 18 22
2018 Materiel management 39 37 23 0 0 0 0 77 0 13
2018 Information management 44 31 15 4 4 2 0 76 9 117
2018 Information technology 39 30 19 5 7 0 0 69 12 172
2018 Internal audit 68 32 0 0 0 0 0 100 0 15
2018 Evaluation 45 26 25 0 4 0 0 71 4 27
2018 Data sciences 47 27 18 2 5 0 2 75 7 59
2018 Policy 52 35 7 4 1 1 0 88 5 347
2018 Project management 37 34 16 6 6 2 0 72 11 192
2018 Other services to the public 42 28 17 5 8 1 0 70 13 214
2018 None of the above 41 31 16 6 6 0 0 72 12 373
2017 Client contact centre 31 31 19 9 8 1 0 63 18 354
2017 Health care practitioners 43 34 6 11 7 0 0 76 18 17
2017 Federal regulators 54 7 26 14 0 0 0 60 14 15
2017 Compliance, inspection and enforcement 44 30 12 7 7 0 0 74 14 84
2017 Communications or public affairs 51 31 4 4 8 1 0 83 12 96
2017 Access to information and privacy 52 30 14 0 5 0 0 82 5 64
2017 Security 39 33 19 7 3 0 0 72 9 74
2017 Legal services 36 42 0 10 12 0 0 78 22 18
2017 Administration and operations 41 32 16 7 3 1 0 73 10 1579
2017 Human resources 56 25 13 4 0 1 0 82 4 208
2017 Financial management 52 34 11 2 2 0 0 86 4 181
2017 Procurement 49 34 5 0 12 0 0 83 12 23
2017 Materiel management 55 13 25 0 6 0 0 69 6 17
2017 Information management 44 30 15 5 4 1 1 76 9 133
2017 Information technology 38 33 16 7 6 0 0 72 12 209
2017 Internal audit 70 18 6 6 0 0 0 88 6 17
2017 Evaluation 37 42 12 3 6 0 0 79 9 33
2017 Data sciences 58 25 11 4 2 0 0 83 6 51
2017 Policy 51 32 12 4 1 0 0 84 5 311
2017 Project management 40 31 15 6 6 1 0 72 12 232
2017 Other services to the public 42 34 10 6 6 1 1 77 12 286
2017 None of the above 42 30 14 5 7 1 0 73 12 532
2014 Client contact centre 28 38 17 9 7 1 0 67 16 339
2014 Health care practitioners 36 29 26 0 4 0 4 68 5 20
2014 Federal regulators 60 13 14 11 3 0 0 73 14 39
2014 Compliance, inspection and enforcement 35 35 18 8 5 0 0 70 13 97
2014 Communications or public affairs 44 35 14 2 4 1 0 80 6 125
2014 Access to information and privacy 50 32 8 6 3 0 1 83 9 80
2014 Security 37 24 28 9 2 0 0 61 11 82
2014 Science and technology 21 34 26 10 9 0 0 55 19 20
2014 Legal services 34 34 14 5 9 6 0 71 14 21
2014 Administration and operations 38 37 14 7 4 1 0 75 11 1610
2014 Human resources 39 32 16 7 4 2 1 73 10 200
2014 Financial management 37 45 10 4 3 0 0 83 7 193
2014 Procurement 32 0 29 18 16 4 0 34 36 21
2014 Materiel management 45 22 25 0 8 0 0 67 8 13
2014 Information management 36 36 14 9 6 0 0 72 14 161
2014 Information technology 29 37 18 9 6 0 0 67 16 256
2014 Internal audit 24 44 32 0 0 0 0 68 0 16
2014 Evaluation 39 41 10 7 3 0 0 80 10 60
2014 Other services to the public 38 36 14 7 5 1 0 74 12 558
2014 None of the above 42 33 15 6 3 1 0 75 9 825

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 38 13 8 6 1 0 73 14 342
2018 Health care practitioners 41 45 14 0 0 0 0 86 0 14
2018 Federal regulators 51 11 33 6 0 0 0 62 6 18
2018 Compliance, inspection and enforcement 35 34 14 9 8 0 0 69 17 84
2018 Communications or public affairs 61 26 7 4 0 1 0 89 4 102
2018 Access to information and privacy 50 39 8 1 2 0 0 89 3 88
2018 Security 42 35 11 9 3 0 0 77 12 82
2018 Legal services 28 53 11 8 0 0 0 81 8 28
2018 Administration and operations 40 35 13 7 5 0 0 75 12 1404
2018 Human resources 57 30 9 2 3 0 0 86 5 240
2018 Financial management 49 40 9 2 1 0 0 89 2 176
2018 Procurement 25 59 7 0 9 0 0 84 9 22
2018 Materiel management 42 36 15 7 0 0 0 78 7 12
2018 Information management 39 39 15 3 4 1 0 78 7 116
2018 Information technology 35 35 21 2 6 1 0 71 8 172
2018 Internal audit 68 25 6 0 0 0 0 94 0 15
2018 Evaluation 34 28 26 8 4 0 0 62 12 27
2018 Data sciences 49 26 14 5 5 2 0 76 10 57
2018 Policy 50 37 7 4 1 0 0 87 5 346
2018 Project management 34 39 15 8 4 0 0 73 12 191
2018 Other services to the public 41 30 13 9 6 1 0 71 16 215
2018 None of the above 41 28 18 8 6 0 0 69 14 371
2017 Client contact centre 26 35 19 11 8 1 0 62 19 354
2017 Health care practitioners 36 46 6 6 7 0 0 82 12 17
2017 Federal regulators 47 19 13 20 0 0 0 66 20 15
2017 Compliance, inspection and enforcement 43 29 16 7 6 0 0 72 12 84
2017 Communications or public affairs 48 33 6 5 6 2 0 82 11 96
2017 Access to information and privacy 49 33 11 3 5 0 0 82 8 64
2017 Security 37 37 16 8 3 0 0 74 11 74
2017 Legal services 41 33 9 5 12 0 0 73 17 18
2017 Administration and operations 38 36 15 8 3 0 0 75 11 1581
2017 Human resources 53 32 10 4 2 0 0 85 5 207
2017 Financial management 53 34 9 3 2 0 0 87 4 178
2017 Procurement 44 39 5 0 12 0 0 83 12 23
2017 Materiel management 52 7 29 0 12 0 0 59 12 16
2017 Information management 46 27 16 6 4 1 1 74 9 133
2017 Information technology 36 36 15 9 4 0 0 72 13 209
2017 Internal audit 70 18 6 6 0 0 0 88 6 17
2017 Evaluation 34 42 15 3 6 0 0 76 9 33
2017 Data sciences 56 31 5 6 2 0 0 87 7 51
2017 Policy 47 37 11 3 2 0 0 84 5 310
2017 Project management 37 35 14 8 5 0 0 72 14 230
2017 Other services to the public 42 33 11 7 6 0 0 76 13 287
2017 None of the above 40 34 12 6 7 1 0 75 13 533
2014 Client contact centre 28 38 17 11 5 1 0 66 16 338
2014 Health care practitioners 29 46 16 0 4 0 4 79 5 20
2014 Federal regulators 52 26 14 6 3 0 0 78 8 39
2014 Compliance, inspection and enforcement 34 35 14 11 5 0 1 69 17 97
2014 Communications or public affairs 39 39 12 5 5 0 0 78 9 124
2014 Access to information and privacy 48 35 8 5 3 0 1 84 8 80
2014 Security 35 26 27 9 4 0 0 61 12 82
2014 Science and technology 25 25 31 10 9 0 0 51 19 20
2014 Legal services 37 34 14 5 4 6 0 76 9 21
2014 Administration and operations 37 37 14 8 3 0 0 75 11 1609
2014 Human resources 37 35 13 8 4 2 1 75 12 200
2014 Financial management 37 45 11 3 3 0 0 82 6 193
2014 Procurement 32 0 33 15 16 4 0 34 32 21
2014 Materiel management 45 22 17 8 8 0 0 67 16 13
2014 Information management 38 34 13 8 7 0 0 72 15 161
2014 Information technology 30 39 15 10 6 0 0 69 16 256
2014 Internal audit 31 37 32 0 0 0 0 68 0 16
2014 Evaluation 40 36 10 8 3 2 0 78 12 60
2014 Other services to the public 37 36 15 8 5 0 0 73 12 559
2014 None of the above 41 34 14 7 3 0 0 75 10 825

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 30 19 8 11 6 0 60 20 349
2018 Health care practitioners 34 36 22 7 0 0 0 71 7 14
2018 Federal regulators 51 16 21 11 0 0 0 67 11 18
2018 Compliance, inspection and enforcement 39 19 20 11 10 2 0 59 21 84
2018 Communications or public affairs 51 18 21 4 4 2 0 70 8 101
2018 Access to information and privacy 44 31 15 4 3 2 0 77 8 88
2018 Security 34 29 17 9 10 1 0 64 19 82
2018 Legal services 30 34 22 3 8 3 0 66 11 28
2018 Administration and operations 38 25 17 9 7 2 1 66 17 1416
2018 Human resources 50 28 12 5 4 1 0 79 9 245
2018 Financial management 45 32 17 3 3 1 0 78 5 179
2018 Procurement 22 19 28 18 13 0 0 41 31 22
2018 Materiel management 25 18 50 7 0 0 0 43 7 12
2018 Information management 40 19 18 10 8 5 0 63 19 117
2018 Information technology 29 28 23 10 6 3 1 60 16 172
2018 Internal audit 61 20 19 0 0 0 0 81 0 15
2018 Evaluation 38 18 10 30 4 0 0 56 34 27
2018 Data sciences 40 24 15 11 8 2 0 65 20 59
2018 Policy 46 26 13 8 4 3 0 74 13 346
2018 Project management 33 25 17 12 11 2 0 59 24 192
2018 Other services to the public 39 23 14 11 9 3 1 64 21 216
2018 None of the above 35 23 19 9 11 3 0 60 21 374
2017 Client contact centre 27 22 15 16 14 5 0 52 32 355
2017 Health care practitioners 36 18 16 18 12 0 0 54 30 17
2017 Federal regulators 46 20 13 20 0 0 0 66 20 15
2017 Compliance, inspection and enforcement 40 26 18 8 3 3 1 69 12 83
2017 Communications or public affairs 42 26 12 5 12 2 0 70 18 97
2017 Access to information and privacy 44 25 18 5 5 2 2 71 10 64
2017 Security 33 39 9 11 7 1 0 73 17 74
2017 Legal services 23 19 12 9 27 0 10 46 40 18
2017 Administration and operations 38 25 17 10 6 4 0 66 17 1584
2017 Human resources 50 26 11 5 4 4 0 79 10 207
2017 Financial management 48 30 12 5 3 2 0 80 8 181
2017 Procurement 39 26 4 18 8 5 0 68 27 23
2017 Materiel management 33 34 20 0 13 0 0 67 13 17
2017 Information management 31 28 20 9 7 4 1 62 17 133
2017 Information technology 32 23 25 11 7 1 1 57 18 209
2017 Internal audit 64 6 12 12 0 0 6 74 13 17
2017 Evaluation 48 19 9 12 9 3 0 69 22 33
2017 Data sciences 49 20 18 9 2 2 0 70 11 51
2017 Policy 38 30 18 9 2 3 1 70 11 311
2017 Project management 31 28 21 10 7 3 0 61 18 232
2017 Other services to the public 37 30 13 6 7 5 2 71 15 286
2017 None of the above 37 24 16 9 8 5 1 65 18 532
2014 Client contact centre 21 25 18 16 16 3 0 49 33 339
2014 Health care practitioners 36 9 35 12 4 0 4 47 17 20
2014 Federal regulators 48 20 11 11 5 3 2 72 17 39
2014 Compliance, inspection and enforcement 38 14 24 11 7 5 1 55 19 97
2014 Communications or public affairs 36 26 20 10 5 3 1 64 16 125
2014 Access to information and privacy 41 28 13 8 5 4 1 73 13 80
2014 Security 30 25 20 9 11 5 1 58 21 82
2014 Science and technology 26 19 32 5 13 5 0 47 20 20
2014 Legal services 33 23 14 15 9 6 0 59 26 21
2014 Administration and operations 35 26 15 12 7 4 1 65 19 1610
2014 Human resources 36 25 15 12 6 5 2 65 19 199
2014 Financial management 34 34 17 8 5 1 1 69 13 193
2014 Procurement 32 0 6 41 16 4 0 34 60 21
2014 Materiel management 51 24 0 8 16 0 0 76 24 13
2014 Information management 30 28 15 9 13 4 0 60 23 161
2014 Information technology 30 27 16 11 11 4 1 60 23 255
2014 Internal audit 24 37 32 0 0 6 0 65 0 16
2014 Evaluation 39 26 19 8 5 4 0 67 13 60
2014 Other services to the public 35 26 18 8 8 4 1 64 17 560
2014 None of the above 38 26 19 9 5 4 1 66 14 826
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 50 25 12 5 3 3 1 79 8 343
2018 Health care practitioners 34 36 22 0 0 7 0 76 0 14
2018 Federal regulators 51 36 7 6 0 0 0 87 6 18
2018 Compliance, inspection and enforcement 40 25 19 8 4 5 0 68 12 83
2018 Communications or public affairs 60 24 9 1 4 1 0 86 5 98
2018 Access to information and privacy 53 32 7 2 1 5 0 90 3 87
2018 Security 48 31 12 5 3 1 0 80 8 84
2018 Legal services 50 36 4 7 0 3 0 89 7 28
2018 Administration and operations 47 29 12 6 4 2 1 78 10 1402
2018 Human resources 64 22 7 4 1 2 1 87 5 243
2018 Financial management 58 28 11 2 0 1 0 86 2 175
2018 Procurement 34 48 9 4 4 0 0 82 9 22
2018 Materiel management 57 27 9 7 0 0 0 84 7 13
2018 Information management 54 20 17 5 2 2 0 76 7 117
2018 Information technology 49 30 9 6 4 1 1 80 11 172
2018 Internal audit 68 19 6 0 0 6 0 93 0 15
2018 Evaluation 47 27 7 3 3 12 0 85 8 27
2018 Data sciences 46 27 12 5 10 0 0 73 15 57
2018 Policy 52 30 8 5 3 2 0 83 8 340
2018 Project management 49 26 12 5 5 1 1 77 11 191
2018 Other services to the public 48 26 10 9 5 2 0 76 14 216
2018 None of the above 47 25 11 5 7 5 0 76 12 370
2017 Client contact centre 44 31 13 6 5 1 1 76 11 355
2017 Health care practitioners 53 30 6 6 0 7 0 88 6 17
2017 Federal regulators 60 27 0 0 13 0 0 87 13 15
2017 Compliance, inspection and enforcement 42 37 6 7 8 1 0 80 14 84
2017 Communications or public affairs 46 37 5 8 2 2 0 85 10 97
2017 Access to information and privacy 49 33 9 6 3 0 0 82 9 64
2017 Security 49 32 11 4 1 4 0 84 6 74
2017 Legal services 40 19 9 0 31 0 0 60 31 18
2017 Administration and operations 47 31 11 5 3 2 0 80 9 1584
2017 Human resources 59 25 9 4 2 1 0 85 6 208
2017 Financial management 54 32 8 3 2 0 0 87 5 181
2017 Procurement 60 31 4 5 0 0 0 91 5 23
2017 Materiel management 58 24 12 0 6 0 0 82 6 17
2017 Information management 50 33 8 4 1 4 1 86 5 133
2017 Information technology 48 30 7 6 7 1 0 80 13 209
2017 Internal audit 51 30 6 0 6 6 0 87 7 17
2017 Evaluation 49 33 3 6 6 3 0 84 13 33
2017 Data sciences 41 48 6 0 4 2 0 90 4 51
2017 Policy 54 26 10 6 4 1 0 80 10 312
2017 Project management 50 29 9 5 6 1 0 80 11 231
2017 Other services to the public 49 28 8 9 4 2 1 79 13 288
2017 None of the above 47 30 8 7 4 2 1 80 12 534
2014 Client contact centre 48 32 7 7 3 2 0 82 10 339
2014 Health care practitioners 54 31 4 6 0 0 4 89 6 20
2014 Federal regulators 48 23 16 5 5 2 0 73 11 39
2014 Compliance, inspection and enforcement 48 33 9 4 2 4 0 85 6 97
2014 Communications or public affairs 40 38 11 5 3 2 0 80 9 125
2014 Access to information and privacy 63 17 6 4 6 3 1 83 10 80
2014 Security 45 29 15 6 4 0 1 75 10 82
2014 Science and technology 35 20 26 5 13 0 0 55 19 20
2014 Legal services 33 43 11 0 12 0 0 77 12 21
2014 Administration and operations 48 28 12 5 4 2 1 79 9 1611
2014 Human resources 50 29 11 2 4 3 0 82 7 200
2014 Financial management 51 33 9 3 2 2 2 87 4 193
2014 Procurement 55 13 4 12 12 4 0 71 25 21
2014 Materiel management 48 36 16 0 0 0 0 84 0 13
2014 Information management 51 23 13 5 5 2 0 76 11 161
2014 Information technology 52 25 12 3 6 2 0 78 10 256
2014 Internal audit 49 6 19 13 6 6 0 59 20 16
2014 Evaluation 52 27 8 6 2 5 0 83 9 60
2014 Other services to the public 46 29 13 6 3 2 1 78 9 560
2014 None of the above 49 29 11 5 2 3 1 81 8 825

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 48 31 10 5 3 1 2 81 8 341
2018 Health care practitioners 22 49 21 7 0 0 0 72 7 14
2018 Federal regulators 50 33 6 0 6 0 5 88 6 18
2018 Compliance, inspection and enforcement 41 19 17 17 6 0 0 60 23 85
2018 Communications or public affairs 55 29 9 4 3 0 0 84 7 98
2018 Access to information and privacy 52 30 12 2 3 1 0 83 5 87
2018 Security 43 31 15 4 5 1 0 75 10 84
2018 Legal services 65 21 0 10 4 0 0 87 13 28
2018 Administration and operations 45 33 10 7 5 1 0 78 12 1402
2018 Human resources 58 27 5 6 2 2 1 87 8 243
2018 Financial management 54 30 9 4 1 2 1 86 5 176
2018 Procurement 39 44 13 0 4 0 0 82 4 22
2018 Materiel management 50 21 7 23 0 0 0 70 23 13
2018 Information management 49 30 8 10 4 0 0 79 13 118
2018 Information technology 49 29 7 7 7 1 1 79 14 172
2018 Internal audit 74 19 6 0 0 0 0 94 0 15
2018 Evaluation 58 32 3 7 0 0 0 90 7 27
2018 Data sciences 46 27 16 5 7 0 0 73 12 57
2018 Policy 51 32 7 7 3 0 0 83 10 341
2018 Project management 44 28 11 10 6 1 0 72 16 191
2018 Other services to the public 47 31 12 6 3 1 0 79 9 216
2018 None of the above 49 24 11 7 7 1 1 74 15 368
2017 Client contact centre 46 31 8 8 5 1 1 78 13 354
2017 Health care practitioners 58 30 6 0 6 0 0 89 6 17
2017 Federal regulators 61 20 6 7 7 0 0 81 13 15
2017 Compliance, inspection and enforcement 41 38 6 8 8 0 0 79 16 83
2017 Communications or public affairs 42 40 4 8 6 0 0 82 14 97
2017 Access to information and privacy 49 28 11 11 2 0 0 77 12 64
2017 Security 46 38 7 8 1 0 0 84 9 74
2017 Legal services 45 19 5 5 27 0 0 64 31 18
2017 Administration and operations 46 34 9 7 4 0 0 80 11 1584
2017 Human resources 55 35 2 6 1 0 1 90 8 208
2017 Financial management 56 30 9 2 2 0 0 86 5 181
2017 Procurement 56 44 0 0 0 0 0 100 0 23
2017 Materiel management 58 29 0 7 6 0 0 87 13 17
2017 Information management 47 37 6 5 1 1 1 87 7 133
2017 Information technology 42 30 9 10 7 0 0 73 18 209
2017 Internal audit 57 24 12 6 0 0 0 82 6 17
2017 Evaluation 51 37 3 3 6 0 0 88 9 33
2017 Data sciences 45 41 6 4 0 2 2 90 4 51
2017 Policy 49 30 8 9 4 1 0 80 12 311
2017 Project management 46 34 9 6 4 1 0 81 11 231
2017 Other services to the public 46 31 8 9 4 1 1 79 13 287
2017 None of the above 45 35 6 8 5 0 1 81 13 534
2014 Client contact centre 48 35 8 6 2 1 0 84 8 339
2014 Health care practitioners 53 20 15 6 6 0 0 73 12 20
2014 Federal regulators 45 28 16 5 5 0 0 73 11 39
2014 Compliance, inspection and enforcement 48 29 11 8 2 3 0 79 10 97
2014 Communications or public affairs 45 39 6 6 2 1 1 86 9 125
2014 Access to information and privacy 56 24 8 7 5 0 0 80 12 80
2014 Security 47 29 7 9 6 0 1 78 15 82
2014 Science and technology 35 25 21 5 13 0 0 60 19 20
2014 Legal services 30 55 6 0 9 0 0 85 9 21
2014 Administration and operations 44 33 10 8 4 1 0 78 12 1612
2014 Human resources 48 33 7 6 5 0 1 82 11 200
2014 Financial management 49 34 10 4 2 1 0 84 6 193
2014 Procurement 45 29 4 6 12 4 0 77 19 21
2014 Materiel management 34 43 15 8 0 0 0 76 8 13
2014 Information management 47 30 11 5 6 0 0 78 11 161
2014 Information technology 46 29 12 7 7 1 0 75 14 256
2014 Internal audit 56 18 7 6 13 0 0 74 19 16
2014 Evaluation 49 35 2 10 2 2 0 86 12 60
2014 Other services to the public 46 35 8 5 4 1 1 82 10 560
2014 None of the above 47 33 9 6 3 1 1 81 10 825

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 51 29 9 3 5 2 1 82 8 342
2018 Health care practitioners 38 48 7 7 0 0 0 86 7 14
2018 Federal regulators 56 28 11 0 6 0 0 84 6 18
2018 Compliance, inspection and enforcement 38 24 17 12 8 0 0 63 20 83
2018 Communications or public affairs 52 30 9 6 3 0 0 82 9 98
2018 Access to information and privacy 60 25 10 3 2 0 0 85 5 87
2018 Security 49 26 11 11 3 0 0 75 14 84
2018 Legal services 65 25 6 0 4 0 0 90 4 28
2018 Administration and operations 46 31 11 6 5 0 0 78 12 1405
2018 Human resources 67 16 9 5 2 1 0 84 7 243
2018 Financial management 57 30 9 4 1 1 0 87 4 175
2018 Procurement 39 35 18 4 4 0 0 73 9 22
2018 Materiel management 43 34 0 23 0 0 0 77 23 13
2018 Information management 58 16 16 7 3 1 0 75 10 118
2018 Information technology 49 27 10 7 5 1 0 77 13 172
2018 Internal audit 81 6 13 0 0 0 0 87 0 15
2018 Evaluation 53 30 14 0 3 0 0 82 3 27
2018 Data sciences 49 28 9 5 10 0 0 76 15 57
2018 Policy 51 29 9 7 4 0 0 80 11 341
2018 Project management 48 28 11 8 5 0 0 76 13 191
2018 Other services to the public 48 29 11 8 4 0 0 77 12 217
2018 None of the above 49 21 11 9 9 1 0 71 18 369
2017 Client contact centre 49 24 12 9 6 0 0 73 15 353
2017 Health care practitioners 58 30 6 6 0 0 0 89 6 17
2017 Federal regulators 73 0 13 0 13 0 0 73 13 15
2017 Compliance, inspection and enforcement 49 28 14 7 2 0 0 77 9 84
2017 Communications or public affairs 45 33 3 11 8 0 0 78 19 97
2017 Access to information and privacy 56 30 11 2 2 0 0 86 3 63
2017 Security 55 25 13 5 1 0 0 80 7 74
2017 Legal services 55 9 5 0 31 0 0 64 31 18
2017 Administration and operations 53 27 10 5 4 0 0 80 9 1581
2017 Human resources 68 20 6 4 1 0 0 88 6 208
2017 Financial management 60 27 8 3 2 0 0 87 6 181
2017 Procurement 68 32 0 0 0 0 0 100 0 23
2017 Materiel management 70 7 12 11 0 0 0 77 11 17
2017 Information management 55 27 9 2 4 1 1 84 6 133
2017 Information technology 48 28 10 7 6 1 0 77 13 209
2017 Internal audit 58 30 12 0 0 0 0 88 0 17
2017 Evaluation 46 39 6 6 3 0 0 85 9 33
2017 Data sciences 60 34 4 2 0 0 0 95 2 51
2017 Policy 51 28 8 9 4 1 0 80 12 310
2017 Project management 53 30 7 4 6 0 0 83 10 232
2017 Other services to the public 50 27 13 4 5 0 0 78 9 287
2017 None of the above 52 27 9 6 5 1 0 80 11 534
2014 Client contact centre 53 30 9 3 4 0 0 84 7 338
2014 Health care practitioners 60 9 27 0 0 0 4 72 0 20
2014 Federal regulators 38 41 11 8 3 0 0 79 10 39
2014 Compliance, inspection and enforcement 49 28 15 5 2 1 0 78 7 97
2014 Communications or public affairs 54 29 8 6 3 0 0 82 9 125
2014 Access to information and privacy 65 17 4 11 3 0 0 83 14 80
2014 Security 49 24 13 9 4 1 0 74 13 82
2014 Science and technology 30 40 5 11 13 0 0 71 24 20
2014 Legal services 48 24 16 0 12 0 0 72 12 21
2014 Administration and operations 52 29 10 5 4 1 0 81 9 1611
2014 Human resources 58 25 6 6 4 1 0 84 10 200
2014 Financial management 55 30 9 4 2 0 0 85 6 193
2014 Procurement 51 27 10 0 12 0 0 78 12 21
2014 Materiel management 59 34 8 0 0 0 0 92 0 13
2014 Information management 53 28 7 4 7 0 1 82 11 161
2014 Information technology 50 28 11 4 6 0 0 78 10 256
2014 Internal audit 30 37 13 13 6 0 0 68 19 16
2014 Evaluation 52 34 5 0 9 0 0 86 9 59
2014 Other services to the public 51 29 9 6 4 1 0 81 10 560
2014 None of the above 51 29 10 6 2 0 0 81 9 826

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 28 16 5 7 12 2 67 14 345
2018 Health care practitioners 29 56 7 0 0 7 0 92 0 14
2018 Federal regulators 40 30 19 6 6 0 0 70 11 18
2018 Compliance, inspection and enforcement 27 27 23 7 8 7 0 59 17 83
2018 Communications or public affairs 44 30 12 5 1 8 0 81 6 101
2018 Access to information and privacy 43 28 14 1 8 5 0 75 10 89
2018 Security 40 29 13 7 7 3 0 72 14 83
2018 Legal services 32 25 15 21 0 8 0 62 22 28
2018 Administration and operations 33 31 15 8 6 6 0 69 15 1413
2018 Human resources 35 32 14 6 4 9 1 73 11 246
2018 Financial management 38 36 15 7 1 3 0 77 8 179
2018 Procurement 19 18 21 24 4 15 0 43 33 22
2018 Materiel management 30 30 26 14 0 0 0 61 14 13
2018 Information management 41 20 16 11 4 8 0 66 17 118
2018 Information technology 29 29 18 8 6 10 0 64 16 173
2018 Internal audit 41 39 6 0 0 13 0 93 0 15
2018 Evaluation 21 40 14 14 11 0 0 62 24 27
2018 Data sciences 31 35 15 5 6 9 0 72 12 59
2018 Policy 32 37 12 9 3 7 0 74 13 345
2018 Project management 32 32 16 9 6 6 0 68 16 192
2018 Other services to the public 35 26 13 12 7 6 0 65 20 212
2018 None of the above 32 25 15 9 11 8 1 62 22 371
2017 Client contact centre 29 27 18 11 7 8 1 61 19 355
2017 Health care practitioners 24 53 6 6 0 12 0 87 6 17
2017 Federal regulators 33 41 19 7 0 0 0 74 7 15
2017 Compliance, inspection and enforcement 29 31 15 11 8 6 0 64 20 84
2017 Communications or public affairs 32 34 17 2 4 9 1 74 7 97
2017 Access to information and privacy 38 28 14 2 6 11 2 76 9 64
2017 Security 34 36 11 12 4 4 0 72 16 74
2017 Legal services 36 28 22 0 0 14 0 74 0 18
2017 Administration and operations 32 33 15 8 6 6 0 70 14 1584
2017 Human resources 31 36 14 6 3 10 0 75 10 208
2017 Financial management 41 36 10 6 3 4 0 79 10 181
2017 Procurement 45 30 8 17 0 0 0 75 17 23
2017 Materiel management 28 27 32 6 6 0 0 55 13 17
2017 Information management 34 28 11 9 6 12 1 71 17 133
2017 Information technology 30 31 16 8 4 11 0 68 14 209
2017 Internal audit 42 28 12 6 0 12 0 79 7 17
2017 Evaluation 31 33 21 6 6 3 0 66 13 33
2017 Data sciences 38 38 9 5 2 6 2 82 8 51
2017 Policy 29 39 15 9 2 6 1 73 11 312
2017 Project management 29 31 18 10 6 6 0 64 17 231
2017 Other services to the public 31 32 14 9 6 8 0 69 16 288
2017 None of the above 36 26 13 9 6 8 1 69 17 533
2014 Client contact centre 31 33 15 8 6 8 0 70 14 339
2014 Health care practitioners 46 40 15 0 0 0 0 85 0 20
2014 Federal regulators 35 21 8 13 5 18 0 68 22 39
2014 Compliance, inspection and enforcement 29 38 15 9 2 6 1 72 12 97
2014 Communications or public affairs 37 31 13 9 4 6 0 73 13 125
2014 Access to information and privacy 33 38 13 5 3 7 0 77 9 80
2014 Security 33 37 11 7 5 5 1 75 13 82
2014 Science and technology 15 30 21 5 19 10 0 50 26 20
2014 Legal services 26 34 5 5 10 20 0 75 19 21
2014 Administration and operations 34 33 14 5 4 9 0 74 11 1611
2014 Human resources 26 34 19 6 6 10 1 66 13 199
2014 Financial management 32 42 12 4 3 7 0 80 8 193
2014 Procurement 10 39 13 15 16 8 0 53 33 21
2014 Materiel management 45 14 24 0 8 8 0 65 9 13
2014 Information management 33 31 13 10 4 8 1 70 16 161
2014 Information technology 27 30 19 10 4 10 0 63 16 255
2014 Internal audit 25 43 13 0 13 6 0 73 14 16
2014 Evaluation 36 27 13 3 5 14 2 75 10 60
2014 Other services to the public 35 32 15 8 2 7 1 73 11 558
2014 None of the above 35 31 14 7 4 9 1 72 12 822

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 25 30 18 8 10 7 2 61 19 344
2018 Health care practitioners 29 35 28 7 0 0 0 65 7 14
2018 Federal regulators 36 38 20 0 6 0 0 74 6 17
2018 Compliance, inspection and enforcement 25 26 19 13 15 2 0 52 28 82
2018 Communications or public affairs 41 28 14 10 2 5 0 73 12 102
2018 Access to information and privacy 35 34 12 8 6 5 0 73 15 88
2018 Security 39 26 17 10 5 3 0 67 16 84
2018 Legal services 30 29 18 15 0 8 0 64 16 27
2018 Administration and operations 31 32 16 11 8 2 0 64 19 1407
2018 Human resources 32 39 14 7 4 4 1 74 11 246
2018 Financial management 39 36 15 6 3 2 0 76 9 179
2018 Procurement 13 24 16 24 13 10 0 41 41 22
2018 Materiel management 30 40 16 14 0 0 0 70 14 13
2018 Information management 34 25 20 9 7 5 0 62 17 118
2018 Information technology 25 31 20 12 7 4 0 59 20 173
2018 Internal audit 33 54 6 0 0 6 0 93 0 15
2018 Evaluation 23 25 27 14 7 3 0 50 22 27
2018 Data sciences 32 32 18 7 8 3 0 66 15 59
2018 Policy 28 42 13 12 3 1 0 71 16 342
2018 Project management 29 35 15 13 6 2 0 65 20 192
2018 Other services to the public 32 27 13 13 11 5 0 62 25 213
2018 None of the above 30 23 19 12 13 3 0 55 26 371
2017 Client contact centre 23 26 22 13 12 4 0 51 26 355
2017 Health care practitioners 30 40 11 12 0 7 0 76 13 17
2017 Federal regulators 40 26 14 7 13 0 0 66 20 15
2017 Compliance, inspection and enforcement 29 28 16 12 12 2 0 59 25 84
2017 Communications or public affairs 35 36 12 6 5 4 1 76 12 97
2017 Access to information and privacy 41 26 15 9 6 2 0 69 16 64
2017 Security 36 20 21 17 4 3 0 57 22 74
2017 Legal services 36 28 9 5 12 5 5 71 19 18
2017 Administration and operations 31 33 16 10 7 2 0 66 17 1584
2017 Human resources 31 34 21 6 3 4 0 69 9 208
2017 Financial management 43 34 10 5 4 3 0 80 10 181
2017 Procurement 31 35 18 16 0 0 0 66 16 23
2017 Materiel management 39 10 32 6 13 0 0 49 19 17
2017 Information management 32 31 15 10 7 5 1 66 18 133
2017 Information technology 25 36 17 11 6 5 0 64 18 209
2017 Internal audit 42 46 12 0 0 0 0 88 0 17
2017 Evaluation 31 24 24 9 6 7 0 59 16 33
2017 Data sciences 38 36 13 5 2 6 0 79 8 51
2017 Policy 28 42 14 10 4 1 1 71 15 312
2017 Project management 23 37 19 12 6 3 0 62 19 231
2017 Other services to the public 29 34 16 9 8 4 0 66 17 286
2017 None of the above 33 28 16 11 7 4 1 64 19 533
2014 Client contact centre 27 30 18 12 9 5 0 60 22 339
2014 Health care practitioners 44 37 15 4 0 0 0 81 4 20
2014 Federal regulators 32 34 16 5 5 8 0 71 11 39
2014 Compliance, inspection and enforcement 23 33 25 9 5 3 1 59 15 97
2014 Communications or public affairs 27 39 14 9 7 4 0 70 16 125
2014 Access to information and privacy 37 29 18 10 3 4 0 69 13 80
2014 Security 32 31 11 17 6 3 0 65 24 82
2014 Science and technology 10 19 47 5 19 0 0 30 24 20
2014 Legal services 27 18 20 5 14 16 0 54 22 21
2014 Administration and operations 31 33 16 9 6 4 0 68 16 1611
2014 Human resources 26 30 23 9 7 6 0 59 16 199
2014 Financial management 29 43 17 4 3 3 0 75 8 193
2014 Procurement 8 36 25 6 16 8 0 48 24 21
2014 Materiel management 37 17 22 16 8 0 0 54 24 13
2014 Information management 36 29 15 11 5 4 1 67 17 161
2014 Information technology 23 35 20 13 6 2 0 59 20 256
2014 Internal audit 25 37 26 6 6 0 0 62 13 16
2014 Evaluation 24 32 24 9 3 9 0 61 13 60
2014 Other services to the public 34 31 19 9 4 3 1 67 13 559
2014 None of the above 31 32 16 10 5 5 1 67 16 823

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 24 21 13 9 13 3 50 26 343
2018 Health care practitioners 14 56 29 0 0 0 0 71 0 14
2018 Federal regulators 28 31 29 6 6 0 0 59 11 18
2018 Compliance, inspection and enforcement 18 24 26 17 12 3 0 43 30 83
2018 Communications or public affairs 25 37 14 12 2 10 0 69 15 101
2018 Access to information and privacy 30 34 16 7 7 6 0 68 15 88
2018 Security 34 25 19 8 7 7 0 63 17 84
2018 Legal services 18 32 26 14 0 11 0 55 16 28
2018 Administration and operations 21 33 20 13 8 5 0 57 22 1410
2018 Human resources 24 34 17 11 5 9 0 64 18 243
2018 Financial management 25 42 16 8 4 5 0 71 13 180
2018 Procurement 9 18 22 33 9 10 0 29 46 22
2018 Materiel management 30 23 36 10 0 0 0 54 10 13
2018 Information management 28 27 17 13 5 10 0 61 20 118
2018 Information technology 19 26 24 14 8 9 0 50 24 171
2018 Internal audit 19 43 25 0 0 13 0 72 0 15
2018 Evaluation 20 25 25 20 4 5 0 48 26 27
2018 Data sciences 25 29 25 8 10 3 0 56 18 59
2018 Policy 18 39 17 20 5 2 0 58 25 345
2018 Project management 21 32 16 16 10 4 0 56 27 189
2018 Other services to the public 26 25 15 16 9 7 0 56 28 213
2018 None of the above 23 22 20 17 12 7 0 48 31 371
2017 Client contact centre 16 24 28 13 13 7 0 42 28 353
2017 Health care practitioners 18 46 6 12 0 18 0 78 15 17
2017 Federal regulators 40 20 20 0 20 0 0 60 20 15
2017 Compliance, inspection and enforcement 23 22 20 16 12 7 0 48 30 84
2017 Communications or public affairs 19 47 9 13 5 5 1 71 20 97
2017 Access to information and privacy 35 30 12 14 5 5 0 68 19 64
2017 Security 33 22 25 13 4 3 0 57 18 74
2017 Legal services 23 26 14 9 12 14 0 58 26 18
2017 Administration and operations 21 35 20 13 7 5 0 59 20 1582
2017 Human resources 21 36 21 10 3 8 0 62 15 207
2017 Financial management 35 34 18 7 2 5 0 72 9 178
2017 Procurement 26 35 18 16 0 5 0 64 17 23
2017 Materiel management 33 15 32 6 13 0 0 49 19 17
2017 Information management 20 34 14 10 8 13 1 63 21 132
2017 Information technology 18 31 27 12 5 7 0 52 19 208
2017 Internal audit 36 40 0 12 0 12 0 86 14 17
2017 Evaluation 31 27 15 18 3 7 0 62 22 33
2017 Data sciences 33 38 11 9 4 6 0 75 13 51
2017 Policy 19 41 19 14 5 2 1 61 20 312
2017 Project management 18 34 18 16 9 4 0 55 26 232
2017 Other services to the public 24 31 17 14 7 7 0 59 23 286
2017 None of the above 27 28 17 12 9 7 0 59 22 533
2014 Client contact centre 21 26 21 13 9 9 0 51 25 339
2014 Health care practitioners 25 34 25 12 4 0 0 59 16 20
2014 Federal regulators 22 41 8 18 5 5 0 67 24 39
2014 Compliance, inspection and enforcement 16 30 23 14 9 7 1 50 25 97
2014 Communications or public affairs 16 36 18 15 8 6 1 56 25 125
2014 Access to information and privacy 24 38 18 11 3 7 0 66 14 80
2014 Security 24 34 16 12 10 4 0 60 23 82
2014 Science and technology 10 25 41 5 19 0 0 35 24 20
2014 Legal services 17 14 35 13 5 16 0 37 21 21
2014 Administration and operations 22 33 18 13 7 7 1 59 22 1609
2014 Human resources 18 23 24 15 9 10 0 46 28 200
2014 Financial management 21 38 22 11 4 4 0 62 15 193
2014 Procurement 4 34 21 16 16 8 0 42 35 21
2014 Materiel management 29 25 14 23 8 0 0 54 32 13
2014 Information management 16 32 17 17 7 10 1 54 26 161
2014 Information technology 18 31 21 14 8 7 0 53 24 256
2014 Internal audit 20 29 19 19 6 6 0 53 27 16
2014 Evaluation 18 31 20 10 3 16 2 59 17 60
2014 Other services to the public 23 31 21 13 4 6 1 58 19 559
2014 None of the above 22 30 18 14 7 7 1 57 23 823

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 30 18 13 12 6 2 53 27 345
2018 Health care practitioners 14 20 36 29 0 0 0 34 29 14
2018 Federal regulators 23 38 33 0 6 0 0 62 6 18
2018 Compliance, inspection and enforcement 13 39 19 20 10 0 0 52 29 84
2018 Communications or public affairs 26 31 17 18 5 4 0 59 24 102
2018 Access to information and privacy 29 36 15 7 8 4 0 69 16 88
2018 Security 26 37 13 15 4 5 0 66 20 82
2018 Legal services 14 18 29 31 8 0 0 32 39 28
2018 Administration and operations 21 33 18 16 10 2 0 55 27 1407
2018 Human resources 23 29 18 19 6 5 0 55 25 246
2018 Financial management 25 41 19 10 2 3 0 68 13 180
2018 Procurement 6 26 31 20 13 4 0 33 34 22
2018 Materiel management 39 30 17 14 0 0 0 70 14 13
2018 Information management 27 32 14 12 10 5 0 62 24 118
2018 Information technology 19 28 20 16 12 4 0 50 29 172
2018 Internal audit 39 49 13 0 0 0 0 87 0 15
2018 Evaluation 26 23 15 29 7 0 0 49 36 27
2018 Data sciences 20 33 15 16 15 0 0 54 31 59
2018 Policy 15 36 16 22 9 1 0 52 32 345
2018 Project management 18 35 18 14 13 1 0 54 28 192
2018 Other services to the public 25 28 14 17 11 5 0 55 30 213
2018 None of the above 24 26 14 15 18 3 0 51 34 371
2017 Client contact centre 16 26 19 20 14 5 0 44 35 354
2017 Health care practitioners 24 45 0 24 0 7 0 74 26 17
2017 Federal regulators 33 0 28 32 7 0 0 33 39 15
2017 Compliance, inspection and enforcement 27 20 17 16 14 6 0 50 32 84
2017 Communications or public affairs 17 37 17 16 6 5 1 58 24 96
2017 Access to information and privacy 35 30 17 9 6 3 0 67 16 64
2017 Security 30 29 20 11 7 4 0 61 18 74
2017 Legal services 31 19 9 5 31 5 0 52 38 18
2017 Administration and operations 21 34 18 15 9 3 0 56 25 1583
2017 Human resources 21 37 19 13 4 4 1 61 19 207
2017 Financial management 27 43 17 7 2 3 0 72 10 181
2017 Procurement 26 58 4 8 4 0 0 84 12 23
2017 Materiel management 35 22 24 13 6 0 0 57 19 17
2017 Information management 26 34 12 10 9 9 1 66 21 133
2017 Information technology 20 30 20 15 9 7 0 53 25 209
2017 Internal audit 30 40 6 6 0 18 0 85 7 17
2017 Evaluation 28 33 15 11 9 3 0 63 21 33
2017 Data sciences 33 24 19 18 4 4 0 59 22 51
2017 Policy 15 45 14 17 7 1 1 61 25 312
2017 Project management 18 37 19 14 10 2 0 56 24 232
2017 Other services to the public 22 33 14 17 9 4 0 58 27 286
2017 None of the above 26 29 18 11 12 4 0 57 24 531
2014 Client contact centre 23 29 18 14 12 4 0 54 27 339
2014 Health care practitioners 35 36 11 12 6 0 0 71 18 19
2014 Federal regulators 22 35 19 10 8 5 0 61 19 39
2014 Compliance, inspection and enforcement 19 27 21 17 12 3 1 49 29 97
2014 Communications or public affairs 22 42 11 13 10 2 0 65 23 125
2014 Access to information and privacy 26 39 17 12 4 2 0 67 16 80
2014 Security 15 36 18 11 15 4 0 54 27 82
2014 Science and technology 15 19 21 31 13 0 0 35 44 20
2014 Legal services 12 20 20 19 14 16 0 37 39 21
2014 Administration and operations 20 35 17 15 9 3 0 57 25 1609
2014 Human resources 19 25 25 17 10 3 0 46 28 200
2014 Financial management 18 48 20 10 2 2 0 67 12 192
2014 Procurement 4 34 18 17 22 4 0 40 41 21
2014 Materiel management 23 23 31 15 8 0 0 45 24 13
2014 Information management 21 33 18 12 9 6 1 58 23 161
2014 Information technology 16 33 19 18 11 3 0 51 30 255
2014 Internal audit 31 18 25 19 6 0 0 49 25 16
2014 Evaluation 20 27 23 7 10 12 2 54 20 60
2014 Other services to the public 24 32 18 16 7 2 1 57 24 558
2014 None of the above 23 31 19 14 8 4 1 57 23 821
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 31 22 13 7 0 0 58 20 344
2018 Health care practitioners 14 64 15 7 0 0 0 78 7 14
2018 Federal regulators 33 22 28 0 17 0 0 55 17 18
2018 Compliance, inspection and enforcement 27 34 18 12 8 0 0 61 20 83
2018 Communications or public affairs 45 34 9 9 3 0 0 79 12 100
2018 Access to information and privacy 31 28 20 12 7 1 1 60 20 88
2018 Security 34 39 11 12 4 0 0 73 16 83
2018 Legal services 17 47 13 9 7 3 4 69 17 28
2018 Administration and operations 27 34 17 13 9 0 0 61 22 1419
2018 Human resources 43 32 13 7 4 0 0 76 11 245
2018 Financial management 39 36 13 8 4 0 0 76 11 180
2018 Procurement 14 40 37 0 9 0 0 54 9 22
2018 Materiel management 40 17 27 16 0 0 0 57 16 13
2018 Information management 34 29 16 12 9 0 0 64 20 118
2018 Information technology 28 38 20 9 5 1 0 66 14 172
2018 Internal audit 69 12 13 6 0 0 0 81 6 15
2018 Evaluation 22 42 14 15 7 0 0 64 21 27
2018 Data sciences 39 31 8 9 13 0 0 70 22 58
2018 Policy 36 40 10 10 3 0 0 76 14 343
2018 Project management 24 39 17 13 7 0 0 63 20 187
2018 Other services to the public 23 42 8 15 12 0 0 65 27 215
2018 None of the above 27 31 16 13 12 0 0 58 26 377
2017 Client contact centre 20 32 19 17 10 0 1 53 28 353
2017 Health care practitioners 42 40 6 0 12 0 0 82 12 17
2017 Federal regulators 34 40 13 7 7 0 0 74 13 15
2017 Compliance, inspection and enforcement 32 38 14 9 7 0 0 70 16 83
2017 Communications or public affairs 25 47 8 10 9 1 0 72 20 97
2017 Access to information and privacy 30 39 15 11 5 0 0 69 15 64
2017 Security 35 32 22 9 1 0 0 67 11 74
2017 Legal services 24 36 5 5 31 0 0 60 36 18
2017 Administration and operations 27 37 15 13 8 0 0 64 21 1582
2017 Human resources 42 36 11 7 4 0 0 78 11 208
2017 Financial management 39 40 12 6 4 0 0 79 10 181
2017 Procurement 30 57 13 0 0 0 0 87 0 23
2017 Materiel management 28 54 7 0 11 0 0 82 11 17
2017 Information management 34 42 11 7 4 1 1 78 11 133
2017 Information technology 28 34 17 11 10 0 0 62 20 209
2017 Internal audit 63 18 12 0 6 0 0 82 6 17
2017 Evaluation 21 42 24 6 6 0 0 63 12 33
2017 Data sciences 37 40 5 14 2 0 2 78 16 51
2017 Policy 34 44 10 8 4 0 0 78 12 311
2017 Project management 30 38 14 12 6 0 0 68 18 232
2017 Other services to the public 27 38 14 12 8 0 1 66 20 287
2017 None of the above 29 33 17 12 8 0 0 63 20 534
2014 Client contact centre 25 27 19 19 10 0 0 52 29 339
2014 Health care practitioners 34 37 21 4 4 0 0 70 9 20
2014 Federal regulators 27 43 6 19 3 3 0 72 22 39
2014 Compliance, inspection and enforcement 26 42 14 9 6 1 1 69 16 97
2014 Communications or public affairs 24 47 12 9 8 0 0 70 18 124
2014 Access to information and privacy 30 39 18 6 6 0 0 70 13 80
2014 Security 24 40 20 7 8 1 0 65 15 82
2014 Science and technology 10 30 16 30 14 0 0 40 44 20
2014 Legal services 9 61 11 10 9 0 0 71 19 21
2014 Administration and operations 25 36 15 15 9 0 0 60 24 1611
2014 Human resources 35 34 16 9 5 1 0 70 14 199
2014 Financial management 28 46 14 6 5 0 0 75 10 193
2014 Procurement 18 37 23 15 0 6 0 59 16 21
2014 Materiel management 31 45 8 8 8 0 0 76 16 13
2014 Information management 25 35 16 14 9 1 0 61 23 161
2014 Information technology 24 38 17 11 10 0 0 62 21 256
2014 Internal audit 24 31 19 20 6 0 0 55 26 16
2014 Evaluation 42 31 12 9 7 0 0 73 16 60
2014 Other services to the public 26 34 15 15 9 0 0 61 24 558
2014 None of the above 29 35 17 11 8 0 0 64 19 826

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 43 36 12 5 4 0 0 79 9 346
2018 Health care practitioners 52 34 7 0 7 0 0 86 7 14
2018 Federal regulators 28 38 22 6 6 0 0 67 11 18
2018 Compliance, inspection and enforcement 39 42 7 8 5 0 0 80 13 85
2018 Communications or public affairs 44 37 9 5 6 0 0 80 11 102
2018 Access to information and privacy 39 42 10 2 6 1 0 81 8 88
2018 Security 35 44 10 8 3 0 0 79 11 82
2018 Legal services 29 41 4 22 0 3 0 73 23 28
2018 Administration and operations 34 42 11 8 4 0 0 77 12 1423
2018 Human resources 40 36 11 9 4 0 0 76 13 243
2018 Financial management 38 41 14 6 0 0 0 79 7 180
2018 Procurement 29 44 9 18 0 0 0 73 18 22
2018 Materiel management 40 21 23 16 0 0 0 61 16 13
2018 Information management 36 37 16 6 5 0 0 74 10 117
2018 Information technology 27 45 12 9 6 0 0 72 16 172
2018 Internal audit 62 31 6 0 0 0 0 94 0 15
2018 Evaluation 44 39 14 3 0 0 0 83 3 27
2018 Data sciences 28 35 18 10 6 2 0 65 17 58
2018 Policy 31 44 10 10 5 0 0 75 15 345
2018 Project management 31 37 14 15 4 0 0 67 19 187
2018 Other services to the public 43 35 9 9 4 0 0 78 13 216
2018 None of the above 36 36 13 10 5 0 0 72 14 376
2017 Client contact centre 33 38 12 10 6 1 0 71 16 354
2017 Health care practitioners 46 43 0 11 0 0 0 89 11 17
2017 Federal regulators 53 40 0 7 0 0 0 93 7 15
2017 Compliance, inspection and enforcement 41 30 14 12 2 0 0 72 15 84
2017 Communications or public affairs 33 48 9 3 7 0 0 81 10 97
2017 Access to information and privacy 46 34 6 11 3 0 0 80 14 64
2017 Security 39 45 8 5 3 0 0 84 8 74
2017 Legal services 28 23 17 22 9 0 0 52 31 18
2017 Administration and operations 36 44 10 8 3 0 0 79 11 1581
2017 Human resources 38 46 8 5 2 0 0 84 8 207
2017 Financial management 35 50 9 4 2 0 0 85 6 180
2017 Procurement 37 50 13 0 0 0 0 87 0 23
2017 Materiel management 33 48 12 6 0 0 0 82 6 17
2017 Information management 38 43 7 9 3 0 0 81 12 133
2017 Information technology 33 38 13 10 6 0 0 71 16 208
2017 Internal audit 59 29 6 6 0 0 0 88 6 17
2017 Evaluation 37 48 12 0 3 0 0 85 3 33
2017 Data sciences 37 47 11 5 0 0 0 84 5 51
2017 Policy 33 41 12 10 4 0 0 74 13 311
2017 Project management 27 42 15 11 4 0 0 69 16 232
2017 Other services to the public 41 43 6 6 4 0 0 84 10 287
2017 None of the above 43 35 9 8 4 0 0 78 12 534

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 26 16 9 6 21 2 59 20 346
2018 Health care practitioners 38 5 36 14 0 7 0 46 15 14
2018 Federal regulators 35 14 18 17 11 5 0 51 30 18
2018 Compliance, inspection and enforcement 12 16 21 17 14 20 0 35 39 84
2018 Communications or public affairs 21 19 24 11 7 14 4 49 22 102
2018 Access to information and privacy 18 31 25 11 6 10 0 54 19 88
2018 Security 18 29 12 18 11 10 1 54 33 83
2018 Legal services 4 25 15 11 11 31 3 44 34 28
2018 Administration and operations 15 25 19 16 10 14 2 47 31 1418
2018 Human resources 20 26 16 10 5 20 3 60 19 243
2018 Financial management 19 30 21 9 3 13 5 60 15 177
2018 Procurement 15 22 16 22 10 14 0 44 38 22
2018 Materiel management 57 14 21 9 0 0 0 70 9 13
2018 Information management 19 18 22 13 11 13 4 45 28 117
2018 Information technology 13 24 24 12 11 14 2 44 27 171
2018 Internal audit 14 30 22 14 0 14 7 55 17 14
2018 Evaluation 9 16 11 18 15 29 4 36 47 26
2018 Data sciences 29 12 24 10 10 12 3 48 23 58
2018 Policy 14 23 15 13 5 24 6 53 25 346
2018 Project management 16 20 20 12 10 17 3 46 28 191
2018 Other services to the public 12 29 18 17 10 13 0 47 32 214
2018 None of the above 19 20 18 12 13 17 2 48 30 369
2017 Client contact centre 13 22 21 14 9 19 2 44 29 354
2017 Health care practitioners 29 30 7 11 10 13 0 68 24 17
2017 Federal regulators 27 14 26 13 13 7 0 44 28 15
2017 Compliance, inspection and enforcement 19 11 26 17 8 19 0 37 31 84
2017 Communications or public affairs 18 23 16 14 9 12 8 51 29 97
2017 Access to information and privacy 20 21 12 14 8 23 2 55 29 64
2017 Security 18 29 16 13 12 12 0 54 28 74
2017 Legal services 31 14 9 5 31 9 0 50 40 18
2017 Administration and operations 12 25 17 17 11 16 1 46 34 1583
2017 Human resources 16 30 18 10 4 18 4 59 18 208
2017 Financial management 23 25 16 10 6 17 4 61 19 181
2017 Procurement 13 30 8 14 9 26 0 58 31 23
2017 Materiel management 10 55 17 0 6 11 0 74 7 17
2017 Information management 17 22 14 13 9 22 2 52 29 133
2017 Information technology 17 24 15 17 11 14 3 48 33 209
2017 Internal audit 12 17 18 23 0 30 0 41 33 17
2017 Evaluation 12 19 21 15 12 21 0 39 34 33
2017 Data sciences 22 15 9 15 9 25 5 52 35 51
2017 Policy 16 21 17 11 4 25 6 53 22 312
2017 Project management 13 20 16 13 13 21 4 44 35 232
2017 Other services to the public 14 24 14 14 14 19 2 48 35 287
2017 None of the above 13 23 20 13 12 17 2 45 31 533
2014 Client contact centre 16 22 19 15 10 17 1 47 30 339
2014 Health care practitioners 25 28 15 4 6 22 0 68 13 20
2014 Federal regulators 7 13 30 21 14 12 3 23 41 39
2014 Compliance, inspection and enforcement 7 24 17 15 14 20 4 40 37 97
2014 Communications or public affairs 16 29 15 16 8 14 2 54 29 125
2014 Access to information and privacy 17 22 25 12 9 15 0 46 25 79
2014 Security 15 26 19 16 9 15 1 49 29 82
2014 Science and technology 11 30 16 15 4 10 15 54 25 20
2014 Legal services 4 14 38 15 9 21 0 22 30 21
2014 Administration and operations 12 23 19 15 12 16 2 43 34 1611
2014 Human resources 17 27 17 9 4 23 4 60 17 200
2014 Financial management 10 29 18 16 5 15 6 50 27 193
2014 Procurement 13 23 14 22 12 17 0 42 41 21
2014 Materiel management 6 58 6 16 0 14 0 75 19 13
2014 Information management 16 14 21 14 16 17 2 37 37 161
2014 Information technology 15 20 17 15 13 14 5 44 35 256
2014 Internal audit 12 6 37 19 13 13 0 21 36 16
2014 Evaluation 7 28 11 14 8 26 5 51 33 60
2014 Other services to the public 11 23 21 16 12 15 2 41 34 560
2014 None of the above 14 21 18 14 11 16 4 45 32 826

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 46 32 10 5 3 1 2 81 9 343
2018 Health care practitioners 38 41 14 0 7 0 0 79 7 14
2018 Federal regulators 46 38 6 0 6 0 5 88 6 18
2018 Compliance, inspection and enforcement 26 41 14 11 7 0 0 67 19 84
2018 Communications or public affairs 47 31 12 7 2 0 0 79 9 98
2018 Access to information and privacy 41 41 8 7 2 0 1 83 10 88
2018 Security 39 36 14 8 4 0 0 74 12 84
2018 Legal services 32 40 10 8 7 3 0 75 15 28
2018 Administration and operations 38 35 13 8 6 1 0 74 14 1406
2018 Human resources 48 35 8 6 2 1 0 84 8 243
2018 Financial management 47 36 11 3 1 1 1 85 4 176
2018 Procurement 24 53 14 0 4 4 0 81 5 22
2018 Materiel management 50 27 14 9 0 0 0 77 9 13
2018 Information management 42 33 14 9 2 0 0 75 11 118
2018 Information technology 42 31 12 8 6 0 0 73 14 172
2018 Internal audit 74 19 6 0 0 0 0 94 0 15
2018 Evaluation 34 44 7 11 4 0 0 78 15 26
2018 Data sciences 46 28 14 7 7 0 0 73 13 57
2018 Policy 41 38 10 9 2 0 0 79 11 342
2018 Project management 35 36 17 6 5 1 1 72 10 190
2018 Other services to the public 40 41 9 6 4 0 0 80 10 217
2018 None of the above 44 25 14 9 7 1 0 69 16 371
2017 Client contact centre 42 33 13 6 5 0 0 76 11 354
2017 Health care practitioners 53 35 0 6 6 0 0 89 11 17
2017 Federal regulators 67 20 7 7 0 0 0 87 7 15
2017 Compliance, inspection and enforcement 31 46 11 5 6 0 1 78 11 84
2017 Communications or public affairs 39 39 6 7 8 0 0 79 15 97
2017 Access to information and privacy 39 38 11 5 5 2 2 79 9 64
2017 Security 43 36 14 7 0 0 0 79 7 74
2017 Legal services 36 24 5 9 26 0 0 60 35 18
2017 Administration and operations 41 34 11 8 5 0 1 76 13 1585
2017 Human resources 51 33 6 6 3 1 0 84 9 208
2017 Financial management 49 33 10 5 1 1 1 84 6 181
2017 Procurement 48 52 0 0 0 0 0 100 0 23
2017 Materiel management 77 7 10 0 6 0 0 83 6 17
2017 Information management 47 35 7 6 3 1 1 84 9 133
2017 Information technology 39 32 14 9 6 0 0 72 14 209
2017 Internal audit 57 24 6 12 0 0 0 82 12 17
2017 Evaluation 49 27 9 6 9 0 0 76 15 33
2017 Data sciences 45 40 7 7 0 0 0 85 7 51
2017 Policy 41 35 8 11 4 0 1 77 15 312
2017 Project management 42 35 12 7 3 0 0 78 10 232
2017 Other services to the public 42 32 12 8 5 1 0 75 13 288
2017 None of the above 43 31 11 7 6 0 1 75 13 534
2014 Client contact centre 48 32 9 7 4 0 0 80 11 339
2014 Health care practitioners 44 31 4 10 6 0 4 78 17 20
2014 Federal regulators 40 41 6 2 8 0 3 83 11 39
2014 Compliance, inspection and enforcement 37 43 7 10 3 0 0 80 13 97
2014 Communications or public affairs 36 45 8 6 5 1 0 81 11 125
2014 Access to information and privacy 55 28 8 4 5 0 0 83 9 79
2014 Security 44 25 21 5 3 1 1 71 8 82
2014 Science and technology 21 40 16 5 19 0 0 60 24 20
2014 Legal services 32 35 16 10 8 0 0 67 18 21
2014 Administration and operations 39 35 12 7 5 1 0 76 12 1611
2014 Human resources 41 34 9 7 8 1 0 76 15 200
2014 Financial management 46 33 12 5 2 1 1 80 8 193
2014 Procurement 59 15 4 0 18 4 0 77 19 21
2014 Materiel management 42 29 13 16 0 0 0 71 16 13
2014 Information management 38 40 9 7 5 0 1 79 12 161
2014 Information technology 40 33 11 9 6 0 0 73 15 256
2014 Internal audit 24 50 7 6 13 0 0 74 19 16
2014 Evaluation 52 27 10 8 3 0 0 79 11 60
2014 Other services to the public 41 35 12 8 3 0 1 77 11 560
2014 None of the above 43 34 12 7 3 1 1 78 10 826

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 37 23 4 0 0 0 74 4 28
2018 Compliance, inspection and enforcement 16 25 25 9 18 0 8 44 29 12
2018 Communications or public affairs 48 18 13 4 9 0 9 72 14 23
2018 Security 46 34 6 7 0 0 7 86 8 15
2018 Administration and operations 26 43 14 9 4 3 2 72 13 329
2018 Human resources 32 28 21 10 0 2 7 66 11 54
2018 Financial management 42 27 11 3 2 2 14 82 5 62
2018 Information management 42 22 17 15 5 0 0 64 20 19
2018 Information technology 28 29 25 4 6 4 4 62 11 48
2018 Data sciences 32 8 45 0 15 0 0 40 15 13
2018 Policy 29 33 13 6 1 3 14 75 8 89
2018 Project management 23 33 19 9 0 2 14 67 11 43
2018 Other services to the public 28 35 14 12 5 5 2 67 18 41
2018 None of the above 27 35 18 10 3 4 3 66 15 62
2017 Client contact centre 29 43 6 17 3 3 0 73 21 35
2017 Compliance, inspection and enforcement 25 41 17 4 4 0 9 72 9 21
2017 Communications or public affairs 39 33 14 5 5 0 5 75 10 21
2017 Security 42 37 10 0 5 0 5 83 6 19
2017 Administration and operations 36 39 12 6 3 3 1 78 9 330
2017 Human resources 44 32 8 11 2 0 2 78 13 46
2017 Financial management 32 38 11 7 0 6 6 79 8 64
2017 Information management 30 48 0 16 0 6 0 82 18 17
2017 Information technology 29 34 11 11 2 5 8 73 14 64
2017 Data sciences 45 36 0 9 0 0 10 90 10 11
2017 Policy 33 27 13 8 1 7 11 73 11 96
2017 Project management 17 49 11 13 2 0 9 72 16 47
2017 Other services to the public 20 46 8 12 4 4 6 73 18 50
2017 None of the above 34 37 10 8 2 4 5 77 12 98
2014 Client contact centre 17 55 11 14 4 0 0 72 17 29
2014 Compliance, inspection and enforcement 27 41 5 9 0 14 4 83 11 22
2014 Communications or public affairs 36 24 12 12 3 0 12 69 17 25
2014 Access to information and privacy 31 38 10 20 0 0 0 69 20 10
2014 Security 40 30 30 0 0 0 0 70 0 20
2014 Administration and operations 33 42 8 6 2 3 5 81 10 305
2014 Human resources 32 34 7 7 2 2 15 79 12 41
2014 Financial management 33 36 11 3 2 5 10 81 6 61
2014 Information management 13 59 13 4 4 4 4 78 9 24
2014 Information technology 27 36 9 13 5 0 9 69 21 75
2014 Other services to the public 27 35 13 11 2 6 7 71 15 90
2014 None of the above 26 34 14 9 5 7 6 69 15 182

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 44 9 12 6 1 0 73 18 348
2018 Health care practitioners 31 55 7 0 7 0 0 86 7 14
2018 Federal regulators 36 36 16 11 0 0 0 72 11 18
2018 Compliance, inspection and enforcement 24 46 9 13 7 0 0 71 20 85
2018 Communications or public affairs 39 41 6 13 1 0 0 80 14 101
2018 Access to information and privacy 39 43 6 8 4 0 0 82 12 89
2018 Security 28 47 12 12 1 0 0 75 13 84
2018 Legal services 29 49 11 11 0 0 0 78 11 28
2018 Administration and operations 26 47 8 15 4 0 0 73 19 1423
2018 Human resources 33 43 9 10 2 0 3 78 12 245
2018 Financial management 40 44 6 5 3 0 1 85 9 182
2018 Procurement 20 66 14 0 0 0 0 86 0 21
2018 Materiel management 40 44 0 16 0 0 0 84 16 13
2018 Information management 32 44 13 8 2 0 1 77 10 118
2018 Information technology 27 40 12 14 6 1 0 68 20 173
2018 Internal audit 68 32 0 0 0 0 0 100 0 15
2018 Evaluation 32 59 3 5 0 0 0 92 5 27
2018 Data sciences 35 45 5 15 0 0 0 80 15 58
2018 Policy 23 53 6 12 4 0 0 77 17 346
2018 Project management 20 46 12 15 6 0 1 67 21 189
2018 Other services to the public 36 42 8 9 5 0 0 78 15 215
2018 None of the above 33 37 10 12 7 0 1 70 19 378
2017 Client contact centre 21 41 11 17 9 0 0 63 26 354
2017 Health care practitioners 48 28 0 24 0 0 0 76 24 17
2017 Federal regulators 47 39 7 7 0 0 0 86 7 15
2017 Compliance, inspection and enforcement 23 34 19 17 7 0 0 57 24 84
2017 Communications or public affairs 40 39 7 9 4 0 1 79 13 97
2017 Access to information and privacy 41 26 20 12 0 0 0 67 12 64
2017 Security 33 49 5 11 3 0 0 81 13 74
2017 Legal services 41 19 5 9 26 0 0 60 36 18
2017 Administration and operations 27 41 10 14 7 0 0 68 21 1583
2017 Human resources 31 41 10 10 7 0 1 73 17 208
2017 Financial management 43 41 10 4 1 0 0 84 6 181
2017 Procurement 53 32 4 10 0 0 0 86 10 23
2017 Materiel management 33 47 6 6 6 0 0 81 13 17
2017 Information management 37 37 14 5 7 0 0 74 12 133
2017 Information technology 26 36 16 12 7 0 1 63 20 209
2017 Internal audit 48 28 12 6 0 0 6 81 7 17
2017 Evaluation 30 45 3 12 9 0 0 75 21 33
2017 Data sciences 32 41 12 7 7 0 0 73 15 51
2017 Policy 29 43 12 12 4 0 0 72 16 312
2017 Project management 24 32 14 21 8 0 0 57 29 232
2017 Other services to the public 28 43 9 13 7 0 0 71 20 288
2017 None of the above 33 34 10 16 7 0 0 67 23 533
2014 Client contact centre 32 35 10 16 7 0 0 67 23 338
2014 Health care practitioners 26 50 15 4 4 0 0 77 9 20
2014 Federal regulators 33 49 0 13 5 0 0 81 19 39
2014 Compliance, inspection and enforcement 17 33 13 25 11 1 0 50 36 97
2014 Communications or public affairs 33 44 12 6 3 2 0 78 9 125
2014 Access to information and privacy 40 33 15 8 4 0 0 73 12 80
2014 Security 24 44 7 21 2 1 0 69 24 82
2014 Science and technology 20 40 5 31 4 0 0 60 34 20
2014 Legal services 19 44 15 22 0 0 0 63 22 21
2014 Administration and operations 27 40 10 16 7 0 0 67 23 1611
2014 Human resources 35 43 9 8 3 0 1 80 11 199
2014 Financial management 38 42 12 6 1 0 0 81 7 193
2014 Procurement 44 34 0 16 6 0 0 78 22 21
2014 Materiel management 37 47 0 0 16 0 0 84 16 13
2014 Information management 35 40 8 10 7 0 1 75 18 161
2014 Information technology 32 35 14 13 4 0 1 69 17 256
2014 Internal audit 36 19 19 20 6 0 0 55 26 16
2014 Evaluation 35 38 8 10 8 0 0 73 19 60
2014 Other services to the public 26 39 13 15 7 0 1 65 22 560
2014 None of the above 33 36 9 15 6 0 0 70 21 826

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 39 17 8 5 0 0 70 13 345
2018 Health care practitioners 36 49 7 7 0 0 0 86 7 14
2018 Federal regulators 63 15 16 0 6 0 0 78 6 18
2018 Compliance, inspection and enforcement 39 44 7 6 4 0 0 83 10 83
2018 Communications or public affairs 41 45 10 4 1 0 0 85 5 102
2018 Access to information and privacy 38 37 13 7 5 0 0 75 12 88
2018 Security 49 34 10 6 2 0 0 83 8 84
2018 Legal services 50 33 12 0 4 0 0 84 4 28
2018 Administration and operations 39 40 10 7 4 0 0 78 11 1419
2018 Human resources 49 34 10 5 3 0 0 83 7 244
2018 Financial management 40 42 11 5 2 0 0 82 7 180
2018 Procurement 18 42 20 11 9 0 0 60 20 22
2018 Materiel management 40 32 14 7 7 0 0 73 14 13
2018 Information management 36 41 13 5 5 0 0 77 10 117
2018 Information technology 38 43 9 5 5 0 1 81 10 170
2018 Internal audit 59 25 6 9 0 0 0 84 9 15
2018 Evaluation 46 33 7 9 4 0 0 80 13 27
2018 Data sciences 41 38 8 10 3 0 0 79 14 58
2018 Policy 43 43 6 5 3 0 0 86 8 343
2018 Project management 31 45 11 7 7 0 0 75 14 188
2018 Other services to the public 40 33 14 8 4 0 0 74 12 213
2018 None of the above 36 35 14 9 6 0 0 72 15 376
2017 Client contact centre 31 40 15 10 4 0 1 71 13 354
2017 Health care practitioners 49 27 6 12 7 0 0 76 18 17
2017 Federal regulators 61 19 7 0 14 0 0 80 14 15
2017 Compliance, inspection and enforcement 46 40 9 3 2 0 0 85 6 84
2017 Communications or public affairs 42 36 9 8 5 0 0 78 13 97
2017 Access to information and privacy 39 37 11 10 2 2 0 77 11 63
2017 Security 41 36 17 4 3 0 0 76 7 74
2017 Legal services 62 23 0 5 5 0 5 90 10 18
2017 Administration and operations 37 40 13 7 3 0 0 77 10 1581
2017 Human resources 44 39 8 7 3 0 0 82 10 208
2017 Financial management 49 38 10 2 2 0 0 86 4 181
2017 Procurement 26 49 12 9 4 0 0 75 13 23
2017 Materiel management 30 29 23 13 5 0 0 59 18 17
2017 Information management 36 37 14 7 5 0 1 73 12 132
2017 Information technology 39 39 13 6 3 0 0 78 9 209
2017 Internal audit 65 23 6 6 0 0 0 88 6 17
2017 Evaluation 50 38 7 6 0 0 0 87 6 32
2017 Data sciences 42 40 9 7 2 0 0 82 9 51
2017 Policy 44 42 9 3 2 0 0 86 5 311
2017 Project management 35 43 11 8 4 0 0 77 12 231
2017 Other services to the public 43 38 11 5 4 0 0 80 9 287
2017 None of the above 44 34 11 7 4 0 0 78 11 531
2014 Client contact centre 28 41 18 8 5 0 0 69 13 339
2014 Health care practitioners 37 40 19 0 4 0 0 77 4 20
2014 Federal regulators 55 29 11 3 3 0 0 84 5 39
2014 Compliance, inspection and enforcement 39 36 12 6 5 1 0 77 11 97
2014 Communications or public affairs 33 44 10 7 6 1 0 77 13 124
2014 Access to information and privacy 40 35 15 4 7 0 0 75 11 80
2014 Security 34 38 12 6 7 1 0 74 14 82
2014 Science and technology 35 24 25 16 0 0 0 59 16 20
2014 Legal services 47 28 6 10 9 0 0 75 19 21
2014 Administration and operations 36 39 12 8 5 0 0 75 13 1612
2014 Human resources 42 39 8 9 2 0 0 81 11 200
2014 Financial management 39 43 10 5 3 0 0 82 8 193
2014 Procurement 28 43 6 14 8 0 0 71 23 21
2014 Materiel management 64 14 14 0 8 0 0 78 8 13
2014 Information management 32 41 11 8 7 0 0 74 15 161
2014 Information technology 38 35 13 9 4 0 0 74 13 256
2014 Internal audit 52 36 0 0 13 0 0 87 13 16
2014 Evaluation 54 29 7 6 3 0 0 83 10 60
2014 Other services to the public 38 38 13 7 3 0 0 77 10 559
2014 None of the above 43 38 11 4 3 0 0 82 7 825

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 33 13 9 9 0 0 70 18 345
2018 Health care practitioners 60 26 7 7 0 0 0 86 7 14
2018 Federal regulators 36 53 6 0 6 0 0 89 6 18
2018 Compliance, inspection and enforcement 40 45 4 7 4 0 0 85 11 85
2018 Communications or public affairs 47 40 8 3 1 0 0 88 4 100
2018 Access to information and privacy 38 38 14 3 7 0 0 76 10 87
2018 Security 49 38 7 2 4 0 0 87 6 83
2018 Legal services 48 36 4 8 4 0 0 84 12 28
2018 Administration and operations 42 39 8 6 5 0 0 80 11 1410
2018 Human resources 54 34 6 5 2 0 0 88 7 242
2018 Financial management 51 36 7 5 1 0 0 87 6 179
2018 Procurement 18 54 28 0 0 0 0 72 0 22
2018 Materiel management 54 19 7 14 7 0 0 73 21 13
2018 Information management 41 44 5 5 5 0 0 85 10 117
2018 Information technology 42 44 8 2 5 0 0 85 7 171
2018 Internal audit 84 0 16 0 0 0 0 84 0 15
2018 Evaluation 46 25 16 9 4 0 0 71 13 27
2018 Data sciences 31 50 5 12 2 0 0 81 14 57
2018 Policy 50 38 5 4 3 0 0 88 7 341
2018 Project management 35 42 10 8 5 0 0 77 13 189
2018 Other services to the public 41 36 11 7 5 0 0 76 13 213
2018 None of the above 41 32 13 9 5 0 0 73 14 375
2017 Client contact centre 31 42 10 10 6 0 1 73 16 354
2017 Health care practitioners 54 27 6 13 0 0 0 81 13 17
2017 Federal regulators 67 13 7 0 14 0 0 80 14 15
2017 Compliance, inspection and enforcement 54 33 8 2 3 0 0 86 6 84
2017 Communications or public affairs 52 33 3 3 8 0 0 86 11 97
2017 Access to information and privacy 51 27 10 8 3 0 2 79 11 63
2017 Security 37 45 12 4 3 0 0 82 7 74
2017 Legal services 67 14 5 0 9 0 5 85 10 18
2017 Administration and operations 42 38 8 8 4 0 0 79 12 1580
2017 Human resources 52 36 4 7 1 0 0 88 8 208
2017 Financial management 56 34 6 2 2 0 0 90 4 181
2017 Procurement 36 47 12 5 0 0 0 83 5 23
2017 Materiel management 40 37 11 6 5 0 0 77 11 17
2017 Information management 45 34 7 9 4 0 1 79 13 132
2017 Information technology 46 41 5 6 2 0 0 87 8 209
2017 Internal audit 69 12 6 6 6 0 0 81 13 17
2017 Evaluation 46 38 10 3 3 0 0 84 6 32
2017 Data sciences 50 31 12 7 0 0 0 80 7 51
2017 Policy 48 42 7 3 0 0 0 90 3 311
2017 Project management 35 47 9 6 3 0 0 82 9 231
2017 Other services to the public 47 34 10 4 5 0 0 81 9 287
2017 None of the above 48 33 9 7 3 0 0 81 10 532
2014 Client contact centre 32 39 14 10 5 0 0 71 15 339
2014 Health care practitioners 35 45 6 13 0 0 0 80 13 20
2014 Federal regulators 55 28 3 8 5 0 0 84 13 39
2014 Compliance, inspection and enforcement 38 41 8 8 4 1 0 80 12 97
2014 Communications or public affairs 44 39 3 5 7 1 0 84 13 125
2014 Access to information and privacy 47 28 9 9 8 0 0 74 17 80
2014 Security 37 38 10 7 6 1 0 76 14 82
2014 Science and technology 30 35 20 14 0 0 0 66 14 20
2014 Legal services 42 32 16 0 9 0 0 75 9 21
2014 Administration and operations 40 37 9 8 5 0 0 78 13 1612
2014 Human resources 45 40 7 5 2 0 0 86 7 200
2014 Financial management 45 39 10 4 1 0 0 85 5 193
2014 Procurement 28 53 4 14 0 0 0 82 14 21
2014 Materiel management 64 23 6 8 0 0 0 87 8 13
2014 Information management 37 37 9 8 8 0 0 74 17 160
2014 Information technology 42 39 6 8 5 0 0 81 13 256
2014 Internal audit 50 37 7 6 0 0 0 87 6 16
2014 Evaluation 53 32 5 5 5 0 0 85 10 60
2014 Other services to the public 43 38 8 7 4 0 0 81 11 559
2014 None of the above 48 35 8 6 2 0 0 84 8 826

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 25 21 14 13 3 0 50 28 346
2018 Health care practitioners 14 56 22 7 0 0 0 71 7 14
2018 Federal regulators 37 20 25 12 6 0 0 57 18 17
2018 Compliance, inspection and enforcement 20 28 15 22 12 3 0 50 35 83
2018 Communications or public affairs 33 39 16 4 7 1 0 72 11 102
2018 Access to information and privacy 34 39 14 4 5 4 0 76 9 87
2018 Security 31 30 22 11 5 2 0 62 16 84
2018 Legal services 23 21 30 11 8 8 0 48 20 27
2018 Administration and operations 22 34 18 14 11 1 0 57 25 1416
2018 Human resources 32 45 10 6 5 3 0 78 11 245
2018 Financial management 39 35 9 10 5 2 1 76 15 181
2018 Procurement 13 51 22 9 4 0 0 64 14 22
2018 Materiel management 33 36 14 7 0 10 0 77 8 13
2018 Information management 29 30 16 15 7 4 0 61 22 118
2018 Information technology 16 34 21 19 7 3 1 52 27 171
2018 Internal audit 26 60 7 6 0 0 0 87 6 15
2018 Evaluation 15 36 27 12 11 0 0 51 23 27
2018 Data sciences 36 35 13 11 5 0 0 71 16 59
2018 Policy 20 41 17 13 8 3 0 62 21 341
2018 Project management 25 33 17 15 10 1 0 58 25 191
2018 Other services to the public 19 33 16 16 12 4 0 54 30 216
2018 None of the above 25 25 21 13 13 3 0 51 27 373
2017 Client contact centre 19 26 20 19 14 2 1 46 34 354
2017 Health care practitioners 17 41 6 12 17 7 0 63 31 17
2017 Federal regulators 26 20 27 14 13 0 0 46 27 15
2017 Compliance, inspection and enforcement 25 29 29 8 9 0 0 54 17 84
2017 Communications or public affairs 35 29 14 8 10 2 1 67 19 97
2017 Access to information and privacy 35 36 14 6 5 3 2 74 11 64
2017 Security 31 39 15 8 4 4 0 72 13 73
2017 Legal services 36 28 5 5 22 5 0 67 28 18
2017 Administration and operations 23 33 18 14 9 3 0 58 24 1584
2017 Human resources 34 34 15 9 5 3 0 70 14 208
2017 Financial management 43 37 11 5 2 1 0 81 8 181
2017 Procurement 40 30 14 10 0 5 0 74 11 23
2017 Materiel management 32 36 7 20 6 0 0 67 26 17
2017 Information management 36 32 15 7 6 3 1 71 14 133
2017 Information technology 26 33 15 14 10 3 0 60 24 205
2017 Internal audit 36 46 6 6 0 0 6 87 7 17
2017 Evaluation 24 27 24 9 9 6 0 55 20 33
2017 Data sciences 35 34 11 7 9 4 0 71 17 51
2017 Policy 23 38 20 12 5 1 0 62 17 311
2017 Project management 24 34 15 14 9 3 0 60 24 232
2017 Other services to the public 24 30 16 13 12 5 1 57 26 288
2017 None of the above 28 30 19 10 9 3 1 60 20 532
2014 Client contact centre 20 29 19 15 15 2 1 50 31 338
2014 Health care practitioners 31 37 13 10 9 0 0 68 19 20
2014 Federal regulators 25 27 11 25 5 5 2 56 32 39
2014 Compliance, inspection and enforcement 11 34 18 18 14 4 0 47 34 97
2014 Communications or public affairs 28 42 11 10 9 1 0 70 19 125
2014 Access to information and privacy 15 39 24 11 4 6 1 58 16 80
2014 Security 31 35 13 11 6 3 0 68 18 82
2014 Science and technology 21 19 36 20 4 0 0 40 24 20
2014 Legal services 13 33 30 0 14 11 0 52 15 21
2014 Administration and operations 21 31 17 15 12 3 0 54 28 1610
2014 Human resources 23 42 18 9 6 3 0 67 15 200
2014 Financial management 34 39 16 6 4 2 0 74 10 193
2014 Procurement 24 27 13 0 28 8 0 56 30 21
2014 Materiel management 31 36 8 8 8 8 0 73 17 13
2014 Information management 24 30 18 14 9 4 1 56 24 161
2014 Information technology 22 34 19 11 13 1 0 57 24 256
2014 Internal audit 44 18 13 13 6 6 0 66 20 16
2014 Evaluation 23 23 21 13 8 12 0 53 23 60
2014 Other services to the public 18 29 20 16 11 4 2 50 29 559
2014 None of the above 24 30 18 15 8 5 1 57 24 825

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 28 16 14 17 5 1 51 32 346
2018 Health care practitioners 22 28 19 24 7 0 0 51 31 14
2018 Federal regulators 31 20 17 8 24 0 0 51 32 17
2018 Compliance, inspection and enforcement 17 32 13 15 20 1 1 51 35 84
2018 Communications or public affairs 30 34 13 12 10 1 0 65 22 100
2018 Access to information and privacy 29 28 22 9 8 2 2 60 18 86
2018 Security 27 33 12 15 11 1 0 61 27 84
2018 Legal services 22 22 18 15 19 3 0 46 36 27
2018 Administration and operations 23 29 15 14 16 2 1 54 31 1418
2018 Human resources 34 36 12 11 5 2 1 72 16 244
2018 Financial management 40 33 11 8 6 1 0 75 14 180
2018 Procurement 9 45 4 24 13 6 0 56 39 22
2018 Materiel management 23 10 7 23 21 10 7 40 52 13
2018 Information management 24 24 16 16 16 4 0 50 33 118
2018 Information technology 19 31 15 14 15 4 2 53 31 172
2018 Internal audit 33 28 7 6 6 13 6 75 16 15
2018 Evaluation 18 28 20 16 18 0 0 46 34 27
2018 Data sciences 29 28 18 10 15 0 0 57 25 59
2018 Policy 29 35 13 13 7 2 1 66 20 345
2018 Project management 27 32 13 13 12 3 1 61 25 190
2018 Other services to the public 20 28 17 15 17 3 0 50 33 215
2018 None of the above 23 19 19 16 18 3 2 45 35 372
2017 Client contact centre 17 26 16 19 18 3 2 45 38 354
2017 Health care practitioners 11 24 18 0 40 7 0 38 43 17
2017 Federal regulators 27 14 13 33 13 0 0 41 46 15
2017 Compliance, inspection and enforcement 20 27 28 15 9 0 1 48 24 84
2017 Communications or public affairs 29 24 11 19 14 1 1 55 34 97
2017 Access to information and privacy 33 30 14 8 6 6 3 69 15 64
2017 Security 28 26 13 14 13 5 0 57 29 74
2017 Legal services 27 33 0 0 23 0 17 72 28 18
2017 Administration and operations 21 29 15 16 14 3 1 53 31 1577
2017 Human resources 30 34 17 9 8 2 0 66 17 208
2017 Financial management 38 28 14 10 8 1 1 67 19 181
2017 Procurement 29 33 12 13 8 5 0 66 22 23
2017 Materiel management 27 39 5 17 6 0 7 70 25 17
2017 Information management 22 28 17 12 13 6 3 54 27 132
2017 Information technology 24 24 11 20 19 2 0 48 40 208
2017 Internal audit 30 17 30 11 0 6 6 53 13 17
2017 Evaluation 22 33 15 18 9 0 3 56 28 33
2017 Data sciences 31 32 8 9 14 4 2 67 25 51
2017 Policy 26 32 16 13 7 4 1 61 22 310
2017 Project management 24 31 11 16 13 3 2 58 30 231
2017 Other services to the public 24 28 12 14 18 2 2 54 34 287
2017 None of the above 25 25 15 16 14 4 2 53 31 531
2014 Client contact centre 17 20 12 21 25 2 3 39 48 339
2014 Health care practitioners 19 11 19 21 22 0 9 33 46 20
2014 Federal regulators 22 30 6 21 19 0 2 53 41 39
2014 Compliance, inspection and enforcement 15 24 18 20 16 3 4 42 39 97
2014 Communications or public affairs 24 31 14 13 14 2 2 57 28 124
2014 Access to information and privacy 14 35 19 16 12 2 1 51 30 80
2014 Security 24 21 15 11 25 2 2 47 37 82
2014 Science and technology 15 15 20 14 25 11 0 34 43 20
2014 Legal services 13 33 15 15 17 6 0 49 34 21
2014 Administration and operations 20 25 14 17 19 3 2 47 38 1611
2014 Human resources 21 27 17 15 15 4 2 51 31 200
2014 Financial management 27 33 17 8 12 0 2 62 21 193
2014 Procurement 18 27 4 15 32 4 0 47 48 21
2014 Materiel management 14 25 29 8 24 0 0 40 32 13
2014 Information management 16 23 12 17 25 4 2 41 46 161
2014 Information technology 16 21 15 19 23 4 2 40 44 256
2014 Internal audit 26 18 17 26 6 6 0 47 35 16
2014 Evaluation 22 23 10 22 13 9 2 50 39 60
2014 Other services to the public 17 25 16 15 20 4 3 45 38 558
2014 None of the above 21 26 15 15 16 4 2 50 33 824

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 32 17 16 11 1 1 55 28 348
2018 Health care practitioners 22 56 0 21 0 0 0 79 21 14
2018 Federal regulators 39 32 12 6 11 0 0 71 17 18
2018 Compliance, inspection and enforcement 30 32 15 15 7 0 0 62 23 85
2018 Communications or public affairs 44 35 10 6 5 0 0 80 11 102
2018 Access to information and privacy 36 32 22 7 3 0 0 68 10 85
2018 Security 46 34 7 10 2 0 0 81 13 84
2018 Legal services 37 42 9 9 4 0 0 79 13 28
2018 Administration and operations 30 36 14 11 8 0 0 66 19 1410
2018 Human resources 41 34 12 8 4 0 0 75 12 242
2018 Financial management 38 40 13 6 2 0 1 79 8 175
2018 Procurement 0 50 22 18 11 0 0 50 28 22
2018 Materiel management 23 54 14 0 9 0 0 77 9 13
2018 Information management 34 33 16 8 7 2 0 68 15 118
2018 Information technology 31 43 16 6 3 0 0 74 10 172
2018 Internal audit 50 33 17 0 0 0 0 83 0 14
2018 Evaluation 25 44 3 20 7 0 0 69 28 27
2018 Data sciences 37 35 10 12 6 0 0 72 18 59
2018 Policy 37 42 9 8 3 0 0 79 12 343
2018 Project management 31 38 15 8 7 0 0 70 15 191
2018 Other services to the public 29 34 15 10 11 0 0 63 22 215
2018 None of the above 28 29 20 12 11 0 0 57 23 373
2017 Client contact centre 19 32 20 15 14 0 1 51 29 352
2017 Health care practitioners 41 30 0 22 7 0 0 71 29 17
2017 Federal regulators 34 33 19 7 7 0 0 67 13 15
2017 Compliance, inspection and enforcement 35 37 11 11 6 0 0 71 17 83
2017 Communications or public affairs 38 43 5 10 4 0 0 81 14 96
2017 Access to information and privacy 41 31 16 6 3 2 2 74 9 64
2017 Security 32 40 14 8 5 0 0 73 14 72
2017 Legal services 38 15 5 20 23 0 0 53 42 17
2017 Administration and operations 31 37 14 11 6 0 0 68 17 1573
2017 Human resources 38 42 9 8 2 1 0 81 9 208
2017 Financial management 45 38 10 4 3 0 0 83 8 179
2017 Procurement 22 53 21 4 0 0 0 75 4 23
2017 Materiel management 23 39 20 12 6 0 0 62 18 17
2017 Information management 36 44 12 6 1 0 1 80 7 133
2017 Information technology 34 39 9 12 5 0 0 74 17 209
2017 Internal audit 53 41 6 0 0 0 0 94 0 17
2017 Evaluation 30 43 12 9 6 0 0 73 15 33
2017 Data sciences 37 45 9 9 0 0 0 82 9 51
2017 Policy 36 43 11 7 2 1 0 79 9 310
2017 Project management 34 39 11 7 8 0 0 73 16 231
2017 Other services to the public 32 34 15 12 6 0 1 67 18 288
2017 None of the above 32 38 12 9 8 1 1 71 17 534
2014 Client contact centre 19 29 19 16 13 1 2 50 30 339
2014 Health care practitioners 35 31 23 10 0 0 0 66 10 20
2014 Federal regulators 25 48 14 8 5 0 0 73 13 39
2014 Compliance, inspection and enforcement 28 40 15 14 3 0 1 68 17 97
2014 Communications or public affairs 24 48 14 8 4 1 1 73 12 125
2014 Access to information and privacy 36 39 12 4 5 2 1 78 9 78
2014 Security 31 41 11 9 6 1 0 73 16 82
2014 Science and technology 25 25 20 20 9 0 0 51 29 20
2014 Legal services 20 42 19 10 9 0 0 62 19 21
2014 Administration and operations 26 42 13 12 6 0 0 68 18 1612
2014 Human resources 35 38 14 6 6 1 0 73 12 200
2014 Financial management 33 43 15 7 2 0 0 76 9 192
2014 Procurement 21 28 16 18 16 0 0 49 34 21
2014 Materiel management 37 42 6 8 8 0 0 79 15 13
2014 Information management 20 44 17 11 7 0 1 65 18 161
2014 Information technology 26 45 10 14 5 0 0 71 19 256
2014 Internal audit 30 25 19 19 7 0 0 55 26 16
2014 Evaluation 32 44 12 5 5 2 0 77 11 60
2014 Other services to the public 25 39 14 15 7 0 1 65 21 560
2014 None of the above 27 43 13 10 6 1 1 71 16 825

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 33 15 15 10 0 1 60 25 344
2018 Health care practitioners 31 41 21 0 7 0 0 72 7 14
2018 Federal regulators 31 27 30 0 12 0 0 58 12 17
2018 Compliance, inspection and enforcement 37 27 21 10 6 0 0 63 16 85
2018 Communications or public affairs 50 26 14 5 6 0 0 76 11 102
2018 Access to information and privacy 35 35 18 6 5 1 0 71 12 87
2018 Security 50 26 11 9 4 0 0 76 13 83
2018 Legal services 30 40 16 3 8 3 0 72 12 28
2018 Administration and operations 36 32 17 9 6 0 0 68 16 1412
2018 Human resources 51 29 11 6 2 0 0 81 8 242
2018 Financial management 45 37 13 4 1 0 0 82 5 175
2018 Procurement 9 50 37 0 4 0 0 59 4 22
2018 Materiel management 23 63 14 0 0 0 0 86 0 13
2018 Information management 37 29 16 10 8 0 0 66 17 116
2018 Information technology 39 33 16 8 4 0 0 72 12 171
2018 Internal audit 60 31 9 0 0 0 0 91 0 15
2018 Evaluation 22 50 8 12 7 0 0 72 20 27
2018 Data sciences 44 32 13 5 6 0 0 76 11 59
2018 Policy 38 39 13 5 5 0 0 77 10 344
2018 Project management 37 33 17 9 4 0 0 71 13 190
2018 Other services to the public 31 37 14 7 11 0 0 68 18 216
2018 None of the above 31 30 19 11 8 0 1 62 19 375
2017 Client contact centre 26 33 19 12 9 0 1 59 21 353
2017 Health care practitioners 47 28 6 12 7 0 0 76 19 17
2017 Federal regulators 34 46 7 7 7 0 0 80 13 15
2017 Compliance, inspection and enforcement 31 30 18 16 5 0 0 61 20 83
2017 Communications or public affairs 35 45 3 9 8 0 0 80 17 96
2017 Access to information and privacy 44 33 13 5 3 0 3 79 8 64
2017 Security 35 37 20 4 3 0 1 73 7 74
2017 Legal services 38 20 15 10 18 0 0 57 28 17
2017 Administration and operations 36 34 16 9 5 0 0 70 15 1574
2017 Human resources 49 35 8 6 1 0 0 84 7 208
2017 Financial management 44 38 11 6 2 0 0 81 8 180
2017 Procurement 21 66 4 5 4 0 0 87 9 23
2017 Materiel management 35 41 18 0 6 0 0 75 6 17
2017 Information management 37 46 12 3 2 0 0 84 5 133
2017 Information technology 41 27 13 13 5 0 0 69 18 209
2017 Internal audit 57 31 12 0 0 0 0 88 0 17
2017 Evaluation 33 27 19 15 6 0 0 60 21 33
2017 Data sciences 40 35 14 9 0 2 0 77 9 51
2017 Policy 42 36 11 7 3 0 0 78 10 310
2017 Project management 34 41 11 7 5 0 0 76 12 231
2017 Other services to the public 34 37 13 8 6 0 1 72 15 288
2017 None of the above 38 33 15 7 7 0 0 72 14 534
2014 Client contact centre 24 32 20 12 9 0 2 58 22 339
2014 Health care practitioners 46 25 15 15 0 0 0 71 15 20
2014 Federal regulators 28 46 10 10 5 0 0 74 16 39
2014 Compliance, inspection and enforcement 37 30 13 11 6 0 2 69 18 97
2014 Communications or public affairs 32 36 16 11 5 0 0 68 17 125
2014 Access to information and privacy 39 37 16 4 4 0 0 76 8 80
2014 Security 36 42 11 6 6 0 0 77 12 81
2014 Science and technology 38 26 6 21 9 0 0 64 31 19
2014 Legal services 20 40 26 5 8 0 0 60 14 20
2014 Administration and operations 32 36 15 10 6 0 0 69 16 1612
2014 Human resources 38 37 15 4 6 0 0 75 10 200
2014 Financial management 38 46 10 3 3 0 0 84 6 192
2014 Procurement 24 21 15 19 21 0 0 45 40 20
2014 Materiel management 45 30 8 8 8 0 0 76 16 13
2014 Information management 30 40 10 12 8 0 0 70 20 161
2014 Information technology 32 40 14 7 7 0 0 71 14 256
2014 Internal audit 36 25 25 0 13 0 0 61 13 16
2014 Evaluation 42 33 12 8 5 0 0 75 14 60
2014 Other services to the public 29 35 16 12 6 0 0 65 18 559
2014 None of the above 34 37 15 8 5 0 1 72 13 826

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 37 16 7 7 0 0 70 14 346
2018 Health care practitioners 29 42 28 0 0 0 0 72 0 14
2018 Federal regulators 40 32 22 0 6 0 0 72 6 18
2018 Compliance, inspection and enforcement 28 39 15 8 10 0 0 67 18 83
2018 Communications or public affairs 53 21 11 11 4 0 0 74 14 102
2018 Access to information and privacy 41 35 14 6 4 0 0 76 10 86
2018 Security 42 40 5 10 3 0 0 82 13 82
2018 Legal services 35 46 4 11 0 3 0 84 12 28
2018 Administration and operations 32 37 16 10 5 0 0 70 15 1408
2018 Human resources 42 39 7 9 2 0 0 82 11 240
2018 Financial management 44 37 10 8 1 0 0 81 9 177
2018 Procurement 20 48 13 14 4 0 0 69 18 22
2018 Materiel management 30 63 0 7 0 0 0 93 7 13
2018 Information management 38 36 18 6 1 0 1 75 8 117
2018 Information technology 33 33 20 8 5 0 0 66 13 171
2018 Internal audit 56 38 6 0 0 0 0 94 0 15
2018 Evaluation 30 42 20 7 0 0 0 72 7 27
2018 Data sciences 39 30 15 8 6 0 2 70 15 58
2018 Policy 36 38 12 8 3 0 3 77 11 340
2018 Project management 31 34 19 12 4 0 0 65 16 191
2018 Other services to the public 32 35 12 11 10 0 0 67 20 216
2018 None of the above 32 32 17 11 7 0 0 65 17 375
2017 Client contact centre 27 38 17 11 7 0 0 65 18 353
2017 Health care practitioners 48 35 11 6 0 0 0 83 6 17
2017 Federal regulators 46 40 7 0 7 0 0 87 7 15
2017 Compliance, inspection and enforcement 34 34 19 6 7 0 0 68 13 83
2017 Communications or public affairs 36 40 11 7 6 0 0 76 13 95
2017 Access to information and privacy 41 37 11 5 3 3 0 81 8 63
2017 Security 42 34 16 5 1 0 1 77 7 74
2017 Legal services 33 25 20 10 13 0 0 57 23 17
2017 Administration and operations 34 38 15 9 4 0 0 72 13 1576
2017 Human resources 41 41 9 8 2 0 0 82 10 208
2017 Financial management 47 42 4 5 1 0 0 89 7 180
2017 Procurement 34 53 4 9 0 0 0 87 9 23
2017 Materiel management 40 47 0 6 7 0 0 87 13 17
2017 Information management 37 46 12 4 1 0 0 84 5 133
2017 Information technology 38 35 15 8 5 0 0 73 12 209
2017 Internal audit 65 29 6 0 0 0 0 94 0 17
2017 Evaluation 36 42 9 3 9 0 0 79 12 33
2017 Data sciences 35 44 9 9 4 0 0 79 12 51
2017 Policy 38 40 11 7 2 1 2 80 9 310
2017 Project management 31 37 14 12 5 0 1 69 17 232
2017 Other services to the public 38 34 14 9 4 0 0 72 13 288
2017 None of the above 39 35 13 8 6 0 0 74 14 533
2014 Client contact centre 29 41 15 9 5 0 0 71 15 339
2014 Health care practitioners 35 50 4 10 0 0 0 85 10 20
2014 Federal regulators 33 47 5 13 0 2 0 81 14 39
2014 Compliance, inspection and enforcement 29 39 9 15 7 1 0 69 22 97
2014 Communications or public affairs 32 42 10 9 6 0 0 75 15 125
2014 Access to information and privacy 42 39 5 9 4 0 1 82 13 79
2014 Security 33 44 7 11 5 0 0 76 16 82
2014 Science and technology 25 40 5 20 9 0 0 66 29 20
2014 Legal services 23 44 11 10 13 0 0 66 23 21
2014 Administration and operations 32 39 15 9 4 1 0 71 13 1612
2014 Human resources 39 37 10 8 5 0 0 77 13 200
2014 Financial management 39 43 11 4 2 1 0 83 6 192
2014 Procurement 21 39 14 16 10 0 0 60 26 21
2014 Materiel management 37 39 8 8 0 8 0 83 8 13
2014 Information management 36 40 12 9 2 0 0 76 12 161
2014 Information technology 32 39 12 11 5 1 0 72 16 256
2014 Internal audit 24 37 13 19 7 0 0 61 26 16
2014 Evaluation 36 45 6 5 5 0 2 83 10 60
2014 Other services to the public 34 37 13 9 7 0 0 71 16 559
2014 None of the above 35 38 13 8 5 0 1 73 14 825

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 34 21 10 7 8 0 59 19 346
2018 Health care practitioners 14 49 29 7 0 0 0 64 7 14
2018 Federal regulators 38 20 36 6 0 0 0 58 6 17
2018 Compliance, inspection and enforcement 22 35 23 12 8 0 1 57 20 83
2018 Communications or public affairs 36 32 18 6 6 3 0 70 12 102
2018 Access to information and privacy 31 37 19 4 4 4 0 72 8 86
2018 Security 32 34 21 8 6 0 0 66 14 84
2018 Legal services 14 45 19 16 0 7 0 63 17 28
2018 Administration and operations 23 35 23 9 6 4 0 61 16 1420
2018 Human resources 33 42 11 6 2 5 0 79 9 245
2018 Financial management 34 42 16 4 1 2 0 78 6 181
2018 Procurement 4 46 35 9 0 6 0 53 9 22
2018 Materiel management 23 30 21 16 0 10 0 60 18 13
2018 Information management 26 29 21 9 9 6 0 58 19 118
2018 Information technology 16 40 22 11 6 5 0 59 18 172
2018 Internal audit 42 33 13 0 0 12 0 85 0 15
2018 Evaluation 16 47 20 7 4 5 0 67 11 27
2018 Data sciences 35 33 21 5 5 0 2 69 10 59
2018 Policy 27 42 16 7 4 3 0 71 12 344
2018 Project management 25 35 19 11 6 4 1 63 18 191
2018 Other services to the public 21 34 19 8 11 6 0 59 20 216
2018 None of the above 21 28 27 11 10 4 0 51 21 374
2017 Client contact centre 17 29 24 14 9 6 1 49 24 354
2017 Health care practitioners 17 37 16 0 7 24 0 71 9 17
2017 Federal regulators 34 26 34 0 0 6 0 64 0 15
2017 Compliance, inspection and enforcement 21 37 19 16 6 1 0 59 22 84
2017 Communications or public affairs 31 33 19 9 5 1 1 66 14 97
2017 Access to information and privacy 35 31 20 5 3 6 0 70 8 64
2017 Security 26 34 23 7 4 7 0 64 11 74
2017 Legal services 19 45 9 9 12 0 5 67 23 18
2017 Administration and operations 21 37 21 10 5 5 0 62 16 1582
2017 Human resources 36 40 14 6 1 3 0 78 8 208
2017 Financial management 34 41 16 7 1 2 0 76 7 181
2017 Procurement 8 68 16 4 0 5 0 79 4 23
2017 Materiel management 39 30 14 11 6 0 0 69 18 17
2017 Information management 22 39 18 6 6 8 1 67 13 133
2017 Information technology 23 36 19 11 6 5 0 62 18 208
2017 Internal audit 36 40 24 0 0 0 0 76 0 17
2017 Evaluation 19 40 14 15 6 6 0 62 23 33
2017 Data sciences 26 42 20 7 2 4 0 70 9 51
2017 Policy 22 47 18 7 3 3 0 71 11 311
2017 Project management 23 40 20 8 6 3 0 65 14 232
2017 Other services to the public 22 38 16 13 6 5 0 63 20 287
2017 None of the above 24 37 18 9 7 4 1 65 17 533

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 36 11 10 6 0 1 73 17 345
2018 Health care practitioners 34 29 15 21 0 0 0 64 21 14
2018 Federal regulators 29 25 29 11 6 0 0 54 17 18
2018 Compliance, inspection and enforcement 40 31 12 12 6 0 0 71 17 85
2018 Communications or public affairs 61 27 5 6 1 0 0 88 7 102
2018 Access to information and privacy 57 24 8 4 4 0 1 83 9 88
2018 Security 47 26 14 8 4 0 1 74 12 84
2018 Legal services 60 24 13 0 3 0 0 84 3 28
2018 Administration and operations 39 34 13 9 5 0 1 73 13 1421
2018 Human resources 62 28 5 3 2 0 0 90 5 245
2018 Financial management 55 31 6 5 2 0 0 87 7 181
2018 Procurement 28 41 12 6 14 0 0 69 19 22
2018 Materiel management 64 30 7 0 0 0 0 93 0 13
2018 Information management 54 27 10 4 4 1 0 82 8 118
2018 Information technology 41 35 13 6 5 0 0 76 11 171
2018 Internal audit 68 32 0 0 0 0 0 100 0 15
2018 Evaluation 43 25 12 7 4 0 9 75 12 27
2018 Data sciences 48 34 7 6 5 0 0 82 11 58
2018 Policy 51 31 8 6 3 0 0 83 9 345
2018 Project management 42 29 14 10 4 0 0 71 14 188
2018 Other services to the public 40 31 10 9 10 0 0 71 19 215
2018 None of the above 39 29 14 10 8 1 0 68 18 377
2017 Client contact centre 29 33 14 13 9 1 2 63 22 353
2017 Health care practitioners 35 18 12 29 7 0 0 53 35 17
2017 Federal regulators 39 27 14 14 7 0 0 66 20 15
2017 Compliance, inspection and enforcement 38 27 18 7 10 0 0 65 17 84
2017 Communications or public affairs 33 43 7 8 7 1 0 77 15 97
2017 Access to information and privacy 54 24 14 5 2 0 2 79 6 63
2017 Security 38 36 17 5 4 0 0 74 9 74
2017 Legal services 36 28 9 0 27 0 0 64 27 18
2017 Administration and operations 42 33 11 8 5 1 0 75 13 1581
2017 Human resources 62 30 3 2 3 0 0 92 5 208
2017 Financial management 53 30 8 6 3 1 0 84 8 181
2017 Procurement 45 41 10 0 4 0 0 86 4 23
2017 Materiel management 58 30 0 0 11 0 0 89 11 17
2017 Information management 45 34 12 3 4 1 1 81 7 132
2017 Information technology 48 30 10 6 5 0 1 79 11 209
2017 Internal audit 60 34 0 0 6 0 0 94 6 17
2017 Evaluation 37 41 3 9 9 0 0 78 19 32
2017 Data sciences 55 31 5 9 0 0 0 86 9 51
2017 Policy 44 32 10 9 4 0 0 76 14 311
2017 Project management 43 34 9 7 6 0 1 78 13 231
2017 Other services to the public 45 28 14 8 6 1 0 73 13 286
2017 None of the above 44 29 12 8 7 0 0 73 15 532
2014 Client contact centre 29 36 15 10 7 1 1 67 17 339
2014 Health care practitioners 52 25 9 15 0 0 0 77 15 20
2014 Federal regulators 49 33 5 8 5 0 0 82 13 39
2014 Compliance, inspection and enforcement 47 25 13 9 5 1 1 73 15 97
2014 Communications or public affairs 40 39 10 4 5 1 1 80 9 125
2014 Access to information and privacy 48 33 6 8 3 0 3 83 11 80
2014 Security 44 32 9 7 3 1 2 79 11 82
2014 Science and technology 40 36 4 20 0 0 0 76 20 20
2014 Legal services 45 31 15 5 4 0 0 76 9 20
2014 Administration and operations 39 33 14 8 5 1 1 73 13 1612
2014 Human resources 44 38 10 4 3 0 0 83 7 200
2014 Financial management 44 39 9 5 2 0 0 83 7 193
2014 Procurement 32 29 19 20 0 0 0 61 20 21
2014 Materiel management 29 40 24 0 0 0 8 74 0 13
2014 Information management 46 31 6 8 9 0 0 77 17 161
2014 Information technology 34 34 12 11 7 1 1 70 18 255
2014 Internal audit 24 25 25 19 6 0 0 49 25 16
2014 Evaluation 56 18 9 9 3 1 4 78 13 60
2014 Other services to the public 41 33 9 10 6 1 1 75 16 558
2014 None of the above 37 34 14 8 6 0 1 71 14 824

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 54 28 9 4 2 1 3 85 6 348
2018 Health care practitioners 44 35 14 7 0 0 0 79 7 14
2018 Federal regulators 37 38 15 11 0 0 0 75 11 18
2018 Compliance, inspection and enforcement 32 30 19 13 6 0 0 62 19 85
2018 Communications or public affairs 47 25 18 9 1 0 0 72 10 102
2018 Access to information and privacy 46 28 16 6 4 0 1 75 10 89
2018 Security 39 33 13 8 6 0 0 73 15 84
2018 Legal services 28 39 22 0 7 3 0 70 7 28
2018 Administration and operations 38 31 17 8 5 0 1 70 13 1424
2018 Human resources 41 32 14 8 3 0 1 74 11 246
2018 Financial management 46 31 15 7 2 0 0 76 9 179
2018 Procurement 22 48 21 0 4 0 4 74 5 22
2018 Materiel management 70 7 23 0 0 0 0 77 0 13
2018 Information management 52 38 9 2 0 0 0 90 2 118
2018 Information technology 42 30 15 6 5 1 0 73 11 173
2018 Internal audit 48 25 27 0 0 0 0 73 0 15
2018 Evaluation 51 39 7 0 3 0 0 90 3 27
2018 Data sciences 28 44 16 8 3 0 0 72 11 58
2018 Policy 33 41 13 8 5 0 0 74 13 347
2018 Project management 38 35 15 9 3 0 0 73 12 191
2018 Other services to the public 52 24 15 5 3 0 0 77 8 217
2018 None of the above 48 26 16 6 3 0 1 75 9 378
2017 Client contact centre 44 30 11 7 2 1 5 79 10 354
2017 Health care practitioners 13 62 25 0 0 0 0 75 0 17
2017 Federal regulators 40 33 20 0 0 0 7 78 0 15
2017 Compliance, inspection and enforcement 29 42 17 3 6 1 2 73 9 84
2017 Communications or public affairs 33 40 20 6 1 0 0 73 7 97
2017 Access to information and privacy 49 30 13 5 3 0 2 79 8 64
2017 Security 34 40 15 8 1 1 1 76 10 74
2017 Legal services 58 19 9 9 5 0 0 77 14 18
2017 Administration and operations 38 36 16 6 3 0 1 75 9 1584
2017 Human resources 31 44 18 5 2 0 0 75 8 208
2017 Financial management 41 43 9 5 2 0 0 85 7 181
2017 Procurement 41 38 21 0 0 0 0 79 0 23
2017 Materiel management 40 36 18 5 0 0 0 77 5 17
2017 Information management 57 31 10 2 0 0 1 88 2 133
2017 Information technology 46 31 14 5 2 0 1 78 8 209
2017 Internal audit 58 30 6 6 0 0 0 88 6 17
2017 Evaluation 59 27 12 3 0 0 0 85 3 33
2017 Data sciences 32 42 15 6 4 2 0 75 9 51
2017 Policy 33 40 13 9 5 0 0 73 14 312
2017 Project management 33 43 13 8 3 0 1 76 11 231
2017 Other services to the public 43 36 14 4 3 0 1 80 7 288
2017 None of the above 45 30 14 5 4 0 1 76 9 534
2014 Client contact centre 54 26 11 4 2 0 2 81 7 339
2014 Health care practitioners 40 26 25 0 9 0 0 66 9 20
2014 Federal regulators 23 44 18 10 3 0 3 69 13 39
2014 Compliance, inspection and enforcement 27 44 16 8 4 0 0 71 13 97
2014 Communications or public affairs 34 39 15 8 4 0 0 73 12 125
2014 Access to information and privacy 40 30 18 9 3 0 0 70 12 80
2014 Security 33 29 24 10 5 0 0 62 15 82
2014 Science and technology 46 40 14 0 0 0 0 86 0 20
2014 Legal services 0 56 31 9 4 0 0 56 13 20
2014 Administration and operations 36 33 18 8 5 0 0 69 13 1612
2014 Human resources 27 36 19 11 7 0 1 63 18 200
2014 Financial management 36 43 13 5 3 0 0 78 9 193
2014 Procurement 20 38 10 17 14 0 0 59 31 21
2014 Materiel management 37 30 33 0 0 0 0 67 0 13
2014 Information management 39 35 15 6 4 0 1 75 10 161
2014 Information technology 36 39 15 5 4 0 1 76 9 256
2014 Internal audit 19 18 44 13 6 0 0 37 19 16
2014 Evaluation 51 29 12 4 5 0 0 80 8 60
2014 Other services to the public 40 33 17 4 5 1 1 73 9 560
2014 None of the above 35 32 18 8 5 0 1 68 13 824

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Client contact centre 37 27 36 346
2018 Health care practitioners 22 41 36 14
2018 Federal regulators 22 42 36 18
2018 Compliance, inspection and enforcement 35 29 37 85
2018 Communications or public affairs 27 36 38 102
2018 Access to information and privacy 16 48 35 88
2018 Security 32 38 30 84
2018 Legal services 19 31 50 28
2018 Administration and operations 29 36 35 1426
2018 Human resources 29 39 33 245
2018 Financial management 33 40 28 180
2018 Procurement 22 19 59 22
2018 Materiel management 27 43 30 13
2018 Information management 28 34 39 118
2018 Information technology 21 37 42 173
2018 Internal audit 22 52 26 15
2018 Evaluation 31 37 32 27
2018 Data sciences 38 30 32 59
2018 Policy 43 22 34 348
2018 Project management 40 20 41 192
2018 Other services to the public 20 44 36 216
2018 None of the above 28 36 36 374
2017 Client contact centre 33 31 36 355
2017 Health care practitioners 42 35 22 17
2017 Federal regulators 27 35 39 15
2017 Compliance, inspection and enforcement 37 34 29 84
2017 Communications or public affairs 30 39 31 97
2017 Access to information and privacy 23 47 30 64
2017 Security 33 37 30 74
2017 Legal services 58 23 19 18
2017 Administration and operations 29 38 33 1583
2017 Human resources 27 41 32 208
2017 Financial management 27 42 31 180
2017 Procurement 39 42 19 23
2017 Materiel management 18 40 42 17
2017 Information management 33 28 39 133
2017 Information technology 24 38 38 209
2017 Internal audit 47 29 24 17
2017 Evaluation 31 39 30 33
2017 Data sciences 33 31 36 51
2017 Policy 41 24 35 312
2017 Project management 39 26 36 231
2017 Other services to the public 21 46 32 286
2017 None of the above 26 42 31 534
2014 Client contact centre 34 29 37 339
2014 Health care practitioners 20 25 56 20
2014 Federal regulators 41 28 31 39
2014 Compliance, inspection and enforcement 26 43 31 97
2014 Communications or public affairs 36 29 35 125
2014 Access to information and privacy 33 37 30 80
2014 Security 34 36 31 82
2014 Science and technology 19 26 55 20
2014 Legal services 39 24 37 21
2014 Administration and operations 29 37 35 1610
2014 Human resources 42 26 32 200
2014 Financial management 35 32 33 193
2014 Procurement 49 20 31 21
2014 Materiel management 39 47 14 13
2014 Information management 29 32 39 161
2014 Information technology 31 31 38 256
2014 Internal audit 43 24 33 16
2014 Evaluation 23 40 37 60
2014 Other services to the public 19 44 36 559
2014 None of the above 28 36 36 825

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Client contact centre 3 48 28 9 5 8 125
2018 Compliance, inspection and enforcement 10 37 37 3 0 13 29
2018 Communications or public affairs 4 46 26 0 20 4 26
2018 Access to information and privacy 13 56 24 0 8 0 15
2018 Security 7 45 37 0 3 7 27
2018 Administration and operations 12 43 28 4 7 6 412
2018 Human resources 10 52 22 4 6 6 72
2018 Financial management 11 45 28 3 9 3 57
2018 Information management 8 33 15 3 31 10 32
2018 Information technology 9 22 43 0 13 13 37
2018 Data sciences 0 45 31 9 6 9 22
2018 Policy 2 51 32 2 4 9 151
2018 Project management 10 34 37 6 4 8 77
2018 Other services to the public 9 33 17 15 14 11 45
2018 None of the above 8 27 35 5 12 13 104
2017 Client contact centre 5 31 47 8 5 3 116
2017 Compliance, inspection and enforcement 17 27 15 12 6 22 29
2017 Communications or public affairs 7 35 41 7 10 0 29
2017 Access to information and privacy 20 27 32 0 21 0 15
2017 Security 4 48 40 8 0 0 25
2017 Administration and operations 11 45 22 7 9 7 455
2017 Human resources 5 54 28 0 4 10 55
2017 Financial management 10 37 44 0 6 2 48
2017 Information management 15 26 20 8 26 4 41
2017 Information technology 16 23 49 4 7 2 50
2017 Evaluation 10 31 49 10 0 0 10
2017 Data sciences 12 49 33 0 0 5 16
2017 Policy 1 44 35 5 7 7 129
2017 Project management 5 49 35 0 2 9 91
2017 Other services to the public 11 38 28 3 9 11 62
2017 None of the above 11 37 23 6 12 11 140
2014 Client contact centre 4 34 48 7 9999 7 113
2014 Federal regulators 0 60 33 0 9999 6 16
2014 Compliance, inspection and enforcement 24 31 19 3 9999 22 26
2014 Communications or public affairs 5 27 40 6 9999 23 45
2014 Access to information and privacy 11 46 31 0 9999 12 26
2014 Security 11 22 48 4 9999 15 27
2014 Administration and operations 11 41 27 8 9999 13 466
2014 Human resources 13 20 38 8 9999 20 84
2014 Financial management 8 55 22 6 9999 10 68
2014 Procurement 0 9 74 0 9999 17 11
2014 Information management 7 30 31 14 9999 17 46
2014 Information technology 10 28 51 5 9999 6 79
2014 Evaluation 8 22 14 22 9999 34 14
2014 Other services to the public 17 23 27 16 9999 18 105
2014 None of the above 11 39 25 9 9999 16 229
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 47 35 11 3 2 1 0 83 6 348
2018 Health care practitioners 52 41 7 0 0 0 0 93 0 14
2018 Federal regulators 47 36 11 0 6 0 0 84 6 18
2018 Compliance, inspection and enforcement 62 26 7 3 2 0 0 88 5 85
2018 Communications or public affairs 53 35 9 2 1 0 0 88 3 102
2018 Access to information and privacy 58 28 7 4 3 0 0 86 7 88
2018 Security 52 37 8 4 0 0 0 88 4 84
2018 Legal services 48 45 8 0 0 0 0 92 0 28
2018 Administration and operations 52 37 7 3 1 0 0 89 4 1415
2018 Human resources 50 41 6 3 1 0 0 90 3 242
2018 Financial management 49 41 9 1 0 0 0 90 1 178
2018 Procurement 32 51 13 4 0 0 0 82 4 22
2018 Materiel management 37 46 17 0 0 0 0 83 0 13
2018 Information management 47 36 11 4 2 0 0 83 7 118
2018 Information technology 48 36 8 4 3 1 0 85 7 173
2018 Internal audit 69 31 0 0 0 0 0 100 0 15
2018 Evaluation 46 44 3 7 0 0 0 90 7 27
2018 Data sciences 44 46 2 8 0 0 0 90 8 59
2018 Policy 48 42 3 4 3 0 0 90 7 345
2018 Project management 49 37 5 7 2 0 0 86 10 191
2018 Other services to the public 51 39 4 3 3 0 0 90 6 216
2018 None of the above 50 31 9 7 4 0 0 81 10 377
2017 Client contact centre 40 37 10 7 5 0 0 77 13 353
2017 Health care practitioners 49 39 0 12 0 0 0 88 12 17
2017 Federal regulators 60 27 0 13 0 0 0 87 13 15
2017 Compliance, inspection and enforcement 53 32 10 2 3 0 0 84 6 84
2017 Communications or public affairs 48 39 3 4 6 0 0 87 10 97
2017 Access to information and privacy 52 34 6 3 5 0 0 86 8 64
2017 Security 43 45 7 4 0 1 0 89 4 74
2017 Legal services 33 45 5 17 0 0 0 78 17 18
2017 Administration and operations 51 37 6 4 2 0 0 88 6 1581
2017 Human resources 48 37 8 4 2 0 1 86 6 208
2017 Financial management 47 43 7 1 2 0 0 90 3 181
2017 Procurement 60 36 4 0 0 0 0 96 0 23
2017 Materiel management 53 28 7 5 6 0 0 82 11 17
2017 Information management 46 40 8 4 0 2 0 88 4 133
2017 Information technology 41 41 7 7 3 0 0 83 10 209
2017 Internal audit 71 17 12 0 0 0 0 88 0 17
2017 Evaluation 57 40 0 3 0 0 0 97 3 33
2017 Data sciences 47 50 2 0 2 0 0 96 2 50
2017 Policy 49 38 7 5 2 0 0 87 6 308
2017 Project management 40 43 8 6 2 0 0 83 8 232
2017 Other services to the public 52 37 6 3 1 0 0 90 4 287
2017 None of the above 54 30 8 4 4 0 0 84 8 534
2014 Client contact centre 36 36 13 8 5 1 0 74 13 339
2014 Health care practitioners 65 26 4 4 0 0 0 91 4 20
2014 Federal regulators 58 28 8 3 3 0 0 86 5 39
2014 Compliance, inspection and enforcement 45 40 8 7 0 0 0 85 7 97
2014 Communications or public affairs 38 45 10 5 2 0 0 83 7 125
2014 Access to information and privacy 60 25 9 0 5 0 1 86 5 80
2014 Security 42 37 10 4 8 0 0 79 11 82
2014 Science and technology 35 46 14 5 0 0 0 81 5 20
2014 Legal services 51 34 16 0 0 0 0 84 0 21
2014 Administration and operations 47 39 8 4 2 0 0 86 6 1609
2014 Human resources 40 41 11 4 2 0 1 83 6 200
2014 Financial management 39 47 9 4 1 0 0 86 5 193
2014 Procurement 31 45 10 14 0 0 0 76 14 21
2014 Materiel management 45 39 16 0 0 0 0 84 0 13
2014 Information management 41 42 8 5 2 1 0 84 7 161
2014 Information technology 41 38 10 7 3 0 0 80 10 256
2014 Internal audit 51 30 6 6 7 0 0 81 13 16
2014 Evaluation 55 28 8 6 3 0 0 83 9 60
2014 Other services to the public 52 34 8 4 1 1 0 87 5 560
2014 None of the above 48 38 8 3 2 1 0 87 5 826

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 46 18 6 4 2 1 72 10 344
2018 Health care practitioners 14 65 21 0 0 0 0 79 0 14
2018 Federal regulators 37 46 5 12 0 0 0 83 12 17
2018 Compliance, inspection and enforcement 26 44 20 7 2 0 0 71 9 81
2018 Communications or public affairs 34 42 13 8 2 2 0 77 10 102
2018 Access to information and privacy 43 36 13 3 1 3 0 82 5 87
2018 Security 28 43 18 4 6 1 0 71 10 84
2018 Legal services 26 54 16 4 0 0 0 80 4 27
2018 Administration and operations 28 47 15 7 3 1 0 75 10 1413
2018 Human resources 31 45 13 6 1 3 0 78 8 245
2018 Financial management 33 44 15 5 2 1 0 78 7 181
2018 Procurement 25 37 20 9 4 4 0 64 14 22
2018 Materiel management 37 32 7 14 0 10 0 77 15 13
2018 Information management 32 43 14 5 3 3 0 77 8 118
2018 Information technology 26 41 18 9 5 1 0 68 14 172
2018 Internal audit 39 54 6 0 0 0 0 94 0 15
2018 Evaluation 32 43 9 7 4 5 0 79 11 27
2018 Data sciences 43 30 11 12 3 0 0 74 15 59
2018 Policy 31 47 13 7 2 1 0 78 9 344
2018 Project management 25 48 19 5 2 1 0 74 7 190
2018 Other services to the public 32 44 13 8 2 1 0 77 10 215
2018 None of the above 29 36 16 10 8 1 0 65 18 375
2017 Client contact centre 24 40 20 9 7 0 0 65 16 353
2017 Health care practitioners 42 40 6 13 0 0 0 82 13 17
2017 Federal regulators 47 20 13 20 0 0 0 67 20 15
2017 Compliance, inspection and enforcement 31 35 10 15 8 1 0 67 23 82
2017 Communications or public affairs 25 43 16 10 3 2 0 70 13 97
2017 Access to information and privacy 53 28 14 3 2 0 0 81 5 64
2017 Security 31 45 9 12 1 0 1 77 13 74
2017 Legal services 31 28 31 5 5 0 0 60 10 18
2017 Administration and operations 32 42 14 7 3 1 0 75 11 1583
2017 Human resources 31 46 11 8 1 2 0 79 9 207
2017 Financial management 38 41 15 5 0 1 0 80 5 181
2017 Procurement 42 34 16 9 0 0 0 75 9 23
2017 Materiel management 28 41 13 11 6 0 0 69 18 17
2017 Information management 30 42 12 10 2 4 1 75 13 132
2017 Information technology 24 41 21 9 4 1 0 66 13 208
2017 Internal audit 54 33 0 0 12 0 0 88 12 17
2017 Evaluation 27 45 21 0 3 3 0 75 3 33
2017 Data sciences 40 40 15 5 0 0 0 80 5 51
2017 Policy 33 47 9 7 2 1 0 81 10 311
2017 Project management 25 49 18 5 3 0 0 74 8 232
2017 Other services to the public 34 40 13 8 3 1 0 75 12 287
2017 None of the above 33 38 13 9 5 1 1 72 15 531
2014 Client contact centre 29 38 17 10 5 1 0 67 16 339
2014 Health care practitioners 43 36 11 10 0 0 0 79 10 20
2014 Federal regulators 40 36 13 5 5 0 0 76 11 39
2014 Compliance, inspection and enforcement 25 54 9 8 2 1 1 81 10 97
2014 Communications or public affairs 36 41 13 8 3 0 0 76 11 125
2014 Access to information and privacy 32 38 21 5 3 0 1 71 7 80
2014 Security 28 35 20 11 5 0 1 64 16 82
2014 Science and technology 25 25 40 10 0 0 0 51 10 20
2014 Legal services 27 28 31 5 4 6 0 59 9 21
2014 Administration and operations 30 46 14 6 3 1 0 77 10 1611
2014 Human resources 24 42 16 10 4 3 0 69 15 200
2014 Financial management 23 50 17 6 2 2 0 75 8 193
2014 Procurement 18 43 4 10 12 13 0 70 25 21
2014 Materiel management 31 29 16 16 0 8 0 65 17 13
2014 Information management 29 43 15 9 2 3 0 74 11 161
2014 Information technology 24 39 20 10 6 2 0 64 16 256
2014 Internal audit 37 38 13 13 0 0 0 75 13 16
2014 Evaluation 38 34 17 8 2 2 0 73 10 60
2014 Other services to the public 33 39 16 8 3 1 0 73 11 558
2014 None of the above 35 36 15 8 3 2 0 74 11 824

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 19 28 22 15 3 2 40 31 341
2018 Health care practitioners 0 29 35 28 7 0 0 35 29 14
2018 Federal regulators 16 20 40 23 0 0 0 23 37 18
2018 Compliance, inspection and enforcement 14 31 27 19 8 0 1 28 45 83
2018 Communications or public affairs 8 28 33 21 9 0 1 31 36 101
2018 Access to information and privacy 9 28 20 26 13 1 3 41 38 86
2018 Security 9 24 28 24 14 0 1 39 33 84
2018 Legal services 0 20 56 20 4 0 0 24 20 28
2018 Administration and operations 11 28 34 16 8 1 2 25 40 1415
2018 Human resources 13 26 33 18 8 1 1 27 39 246
2018 Financial management 9 26 36 20 9 0 0 29 35 181
2018 Procurement 22 37 20 9 12 0 0 21 59 22
2018 Materiel management 10 17 30 30 14 0 0 43 26 13
2018 Information management 6 26 33 23 11 0 1 35 32 118
2018 Information technology 13 23 34 20 7 1 2 28 37 173
2018 Internal audit 0 19 38 27 16 0 0 42 19 15
2018 Evaluation 3 37 35 21 4 0 0 25 40 27
2018 Data sciences 10 27 34 19 8 0 2 28 37 59
2018 Policy 7 24 47 14 6 1 1 20 32 348
2018 Project management 16 31 30 14 8 1 1 22 48 192
2018 Other services to the public 13 25 32 15 11 0 2 27 40 215
2018 None of the above 10 26 31 17 13 1 2 30 37 374
2017 Client contact centre 12 24 34 16 7 1 7 24 39 351
2017 Health care practitioners 12 11 48 17 5 0 6 24 25 17
2017 Federal regulators 27 13 13 19 13 0 14 38 47 15
2017 Compliance, inspection and enforcement 9 27 39 16 6 0 3 22 37 84
2017 Communications or public affairs 9 29 39 15 5 1 1 21 39 97
2017 Access to information and privacy 5 19 36 24 11 2 3 37 25 63
2017 Security 5 27 40 12 14 0 3 27 33 74
2017 Legal services 5 40 22 14 10 5 5 26 50 18
2017 Administration and operations 11 26 34 15 10 0 4 26 38 1578
2017 Human resources 8 25 43 15 5 0 4 21 35 208
2017 Financial management 6 24 35 17 14 1 3 33 31 181
2017 Procurement 19 12 33 12 23 0 0 36 31 22
2017 Materiel management 13 17 30 22 18 0 0 40 30 17
2017 Information management 9 16 36 21 11 6 2 34 27 128
2017 Information technology 9 27 33 22 6 1 2 29 37 206
2017 Internal audit 12 18 25 16 18 0 12 38 34 17
2017 Evaluation 3 12 40 33 9 0 3 43 15 33
2017 Data sciences 6 28 39 17 4 6 0 22 36 49
2017 Policy 9 26 46 12 6 0 1 18 36 311
2017 Project management 20 30 29 13 8 0 1 21 50 230
2017 Other services to the public 10 21 36 17 10 0 6 29 33 288
2017 None of the above 13 23 28 17 12 1 6 31 39 526
2014 Client contact centre 11 24 29 18 10 2 6 31 38 338
2014 Health care practitioners 0 21 40 31 9 0 0 39 21 20
2014 Federal regulators 19 22 39 12 5 0 3 18 43 39
2014 Compliance, inspection and enforcement 14 37 31 8 6 2 1 14 53 97
2014 Communications or public affairs 8 32 33 18 6 1 2 25 41 125
2014 Access to information and privacy 10 21 36 16 10 3 4 28 34 80
2014 Security 10 21 42 13 10 1 3 24 33 81
2014 Science and technology 19 36 25 14 0 0 5 15 59 20
2014 Legal services 18 29 40 9 5 0 0 14 46 21
2014 Administration and operations 12 27 34 15 8 1 2 24 41 1610
2014 Human resources 14 28 35 12 5 1 4 19 44 200
2014 Financial management 11 25 40 15 5 1 4 21 37 192
2014 Procurement 24 40 27 9 0 0 0 9 64 20
2014 Materiel management 8 31 36 17 0 0 8 18 42 13
2014 Information management 9 30 31 18 6 2 3 26 41 161
2014 Information technology 7 26 40 16 5 3 3 23 35 255
2014 Internal audit 7 44 38 6 6 0 0 12 50 16
2014 Evaluation 9 16 45 21 7 3 0 29 25 59
2014 Other services to the public 11 26 36 13 11 1 3 25 38 558
2014 None of the above 9 26 39 15 8 1 2 24 36 823

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 19 25 20 16 4 3 39 34 342
2018 Health care practitioners 0 22 24 33 14 7 0 51 24 14
2018 Federal regulators 12 23 18 17 29 0 0 47 35 16
2018 Compliance, inspection and enforcement 14 23 24 21 13 3 1 36 39 84
2018 Communications or public affairs 3 16 22 27 27 1 3 57 20 100
2018 Access to information and privacy 8 18 22 22 19 8 4 46 28 86
2018 Security 7 19 26 28 19 1 1 48 26 84
2018 Legal services 7 23 23 41 6 0 0 48 30 28
2018 Administration and operations 10 20 30 22 13 3 2 37 31 1413
2018 Human resources 6 13 27 29 19 2 4 51 20 246
2018 Financial management 6 14 32 30 17 1 0 47 20 180
2018 Procurement 18 29 30 13 6 4 0 19 50 22
2018 Materiel management 17 17 14 23 30 0 0 53 33 13
2018 Information management 6 21 25 24 19 2 4 45 28 117
2018 Information technology 8 17 30 27 12 4 2 42 27 172
2018 Internal audit 0 6 25 42 26 0 0 68 6 15
2018 Evaluation 7 7 23 38 15 9 0 59 16 27
2018 Data sciences 10 12 31 28 15 0 5 45 22 59
2018 Policy 5 9 31 38 15 2 1 54 14 347
2018 Project management 14 17 29 24 15 1 1 39 31 191
2018 Other services to the public 13 17 26 20 16 3 5 40 32 214
2018 None of the above 13 17 23 20 23 2 2 45 31 371
2017 Client contact centre 14 19 29 17 10 5 7 31 37 351
2017 Health care practitioners 7 6 28 36 11 7 6 54 14 17
2017 Federal regulators 15 0 36 13 29 0 8 46 16 14
2017 Compliance, inspection and enforcement 10 20 25 19 19 1 6 41 33 84
2017 Communications or public affairs 8 9 31 28 20 2 1 50 18 97
2017 Access to information and privacy 12 16 26 17 21 2 6 42 31 63
2017 Security 9 20 28 16 20 4 4 38 32 74
2017 Legal services 31 18 19 12 14 5 0 28 52 18
2017 Administration and operations 10 17 29 20 16 3 6 39 29 1568
2017 Human resources 5 18 27 30 14 2 4 47 24 205
2017 Financial management 4 12 23 25 27 2 6 56 18 179
2017 Procurement 13 8 20 21 39 0 0 60 21 23
2017 Materiel management 6 18 30 12 28 5 0 42 26 17
2017 Information management 4 13 24 21 24 7 6 52 20 128
2017 Information technology 7 16 30 23 17 4 3 43 25 207
2017 Internal audit 0 12 29 29 12 6 12 50 15 17
2017 Evaluation 3 12 20 30 25 6 3 61 16 33
2017 Data sciences 6 15 26 29 10 6 8 45 24 49
2017 Policy 5 17 30 27 17 1 4 46 23 311
2017 Project management 14 20 28 19 13 1 4 34 37 232
2017 Other services to the public 8 15 26 24 18 2 7 46 25 284
2017 None of the above 11 17 22 21 20 3 7 45 31 525
2014 Client contact centre 13 18 27 16 16 4 5 35 35 339
2014 Health care practitioners 0 16 41 28 15 0 0 43 16 20
2014 Federal regulators 14 5 31 27 20 0 2 49 19 39
2014 Compliance, inspection and enforcement 12 21 33 17 10 5 2 29 36 97
2014 Communications or public affairs 8 13 29 31 14 2 3 47 22 124
2014 Access to information and privacy 15 22 16 21 16 4 5 41 41 80
2014 Security 14 23 30 19 12 1 3 31 38 81
2014 Science and technology 19 11 40 5 19 0 5 26 32 20
2014 Legal services 9 29 29 28 0 5 0 29 41 21
2014 Administration and operations 11 20 30 20 13 3 4 35 33 1606
2014 Human resources 10 23 31 16 11 3 4 30 36 200
2014 Financial management 8 16 38 22 7 4 5 31 27 193
2014 Procurement 24 30 15 26 0 4 0 28 56 20
2014 Materiel management 22 8 13 23 25 0 8 52 33 13
2014 Information management 12 21 29 16 14 2 6 33 35 161
2014 Information technology 8 21 31 24 9 3 4 35 32 254
2014 Internal audit 13 12 51 6 13 6 0 20 26 16
2014 Evaluation 15 11 26 34 12 3 0 47 26 60
2014 Other services to the public 10 19 29 19 16 3 4 38 31 555
2014 None of the above 9 15 27 26 15 3 4 44 26 822

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 18 23 20 13 4 10 38 36 342
2018 Health care practitioners 8 22 26 15 21 7 0 39 33 14
2018 Federal regulators 17 21 28 14 12 0 8 28 41 17
2018 Compliance, inspection and enforcement 6 26 32 27 6 2 2 34 33 84
2018 Communications or public affairs 21 27 30 11 9 1 1 21 48 102
2018 Access to information and privacy 8 14 24 23 21 5 4 48 25 86
2018 Security 5 22 26 25 17 2 3 44 29 83
2018 Legal services 4 28 42 23 3 0 0 26 33 28
2018 Administration and operations 10 18 30 22 12 4 4 37 30 1407
2018 Human resources 13 22 34 17 8 2 6 26 37 244
2018 Financial management 4 18 45 21 10 2 0 31 23 181
2018 Procurement 32 27 20 9 12 0 0 21 59 22
2018 Materiel management 14 7 40 19 21 0 0 39 21 13
2018 Information management 8 16 33 20 14 4 5 38 26 117
2018 Information technology 10 24 36 17 9 3 2 27 35 171
2018 Internal audit 6 6 61 13 6 6 0 21 14 15
2018 Evaluation 10 14 39 12 12 13 0 27 28 27
2018 Data sciences 13 14 35 23 11 0 5 35 28 58
2018 Policy 10 26 37 17 7 1 2 25 37 348
2018 Project management 14 31 30 14 7 1 3 22 47 191
2018 Other services to the public 9 20 24 22 17 3 5 42 32 214
2018 None of the above 11 17 24 21 18 3 6 42 31 373
2017 Client contact centre 15 20 27 14 7 6 11 25 42 353
2017 Health care practitioners 12 13 32 11 12 7 12 29 31 17
2017 Federal regulators 14 13 19 13 27 0 14 47 31 15
2017 Compliance, inspection and enforcement 7 21 29 25 7 0 11 36 31 84
2017 Communications or public affairs 26 24 31 11 5 0 3 16 52 96
2017 Access to information and privacy 5 16 30 22 13 7 8 41 24 63
2017 Security 12 13 28 21 14 8 4 40 29 74
2017 Legal services 22 5 9 31 14 9 9 56 32 18
2017 Administration and operations 9 19 29 19 13 3 7 36 31 1571
2017 Human resources 13 22 37 15 7 2 5 24 37 208
2017 Financial management 6 14 43 14 19 0 4 34 20 180
2017 Procurement 12 34 27 22 5 0 0 27 46 23
2017 Materiel management 12 12 25 30 22 0 0 51 24 17
2017 Information management 8 22 23 18 15 7 6 38 35 131
2017 Information technology 14 20 34 18 12 1 2 31 34 205
2017 Internal audit 6 12 29 29 12 6 6 46 21 17
2017 Evaluation 3 15 36 18 19 10 0 41 20 33
2017 Data sciences 5 17 29 30 5 4 10 40 26 50
2017 Policy 14 24 37 16 6 1 1 23 39 312
2017 Project management 21 24 29 15 8 1 2 24 47 231
2017 Other services to the public 6 15 21 25 20 4 9 52 23 287
2017 None of the above 11 16 24 19 17 3 10 42 31 521
2014 Client contact centre 11 17 26 15 15 4 12 35 34 338
2014 Health care practitioners 4 25 31 15 25 0 0 39 30 20
2014 Federal regulators 11 18 34 24 5 3 5 32 31 39
2014 Compliance, inspection and enforcement 10 21 29 20 12 2 6 35 33 97
2014 Communications or public affairs 32 27 24 8 5 2 2 14 61 123
2014 Access to information and privacy 11 14 35 9 16 2 12 29 30 80
2014 Security 23 14 29 15 14 2 3 31 39 81
2014 Science and technology 11 36 30 9 4 0 11 15 52 20
2014 Legal services 4 22 49 19 0 6 0 20 28 21
2014 Administration and operations 11 20 29 19 12 3 6 34 34 1604
2014 Human resources 25 26 25 13 5 2 5 18 55 199
2014 Financial management 9 24 40 16 5 1 5 22 36 193
2014 Procurement 41 36 18 0 4 0 0 4 77 21
2014 Materiel management 30 8 30 8 23 0 0 31 39 13
2014 Information management 13 15 29 18 12 9 4 35 32 160
2014 Information technology 13 24 36 14 6 3 4 21 41 256
2014 Internal audit 32 25 17 12 0 6 7 14 66 16
2014 Evaluation 16 15 28 18 14 3 5 35 34 60
2014 Other services to the public 7 14 29 25 14 3 8 44 24 554
2014 None of the above 11 18 29 21 11 4 7 35 32 822

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 8 11 22 24 20 4 11 52 22 340
2018 Health care practitioners 0 14 21 39 26 0 0 65 14 14
2018 Federal regulators 23 20 18 20 12 0 8 34 46 17
2018 Compliance, inspection and enforcement 8 23 31 25 12 0 1 37 32 84
2018 Communications or public affairs 9 21 40 18 11 1 0 29 30 102
2018 Access to information and privacy 7 11 27 27 19 5 3 50 21 85
2018 Security 5 7 27 34 20 2 4 58 13 84
2018 Legal services 15 17 46 14 8 0 0 22 32 28
2018 Administration and operations 9 15 33 25 14 2 3 41 24 1411
2018 Human resources 7 18 34 27 11 2 2 39 26 243
2018 Financial management 3 15 41 26 15 0 0 41 18 180
2018 Procurement 26 19 29 9 12 4 0 22 48 22
2018 Materiel management 0 17 21 23 30 0 10 59 18 13
2018 Information management 6 9 32 26 27 0 1 53 14 118
2018 Information technology 10 14 32 27 12 4 1 41 25 171
2018 Internal audit 0 6 25 40 28 0 0 69 6 15
2018 Evaluation 4 7 29 34 21 0 5 58 11 26
2018 Data sciences 18 11 33 26 7 0 5 35 31 59
2018 Policy 9 23 41 17 8 1 0 26 32 343
2018 Project management 13 18 38 22 8 1 1 31 31 189
2018 Other services to the public 7 10 27 30 22 1 4 54 18 213
2018 None of the above 9 16 25 24 21 1 4 47 27 375
2017 Client contact centre 12 15 24 20 13 3 13 39 32 351
2017 Health care practitioners 0 7 47 17 23 0 7 42 7 17
2017 Federal regulators 14 13 26 19 14 0 14 39 31 15
2017 Compliance, inspection and enforcement 7 15 37 27 12 0 2 40 22 84
2017 Communications or public affairs 10 27 42 14 5 1 1 19 38 97
2017 Access to information and privacy 8 8 25 30 17 5 8 54 18 64
2017 Security 1 16 25 28 22 3 4 54 19 73
2017 Legal services 15 15 29 18 18 5 0 38 31 17
2017 Administration and operations 8 16 31 22 17 1 5 42 26 1569
2017 Human resources 4 18 35 25 14 1 3 40 24 208
2017 Financial management 6 17 28 25 20 0 3 47 25 180
2017 Procurement 8 21 34 33 5 0 0 38 29 23
2017 Materiel management 8 12 15 34 23 0 8 62 21 15
2017 Information management 2 11 23 32 25 3 4 61 14 131
2017 Information technology 8 16 32 26 14 1 2 41 25 205
2017 Internal audit 0 6 47 17 18 6 6 40 7 17
2017 Evaluation 6 14 27 30 22 0 0 52 21 33
2017 Data sciences 6 23 26 29 8 2 6 40 31 49
2017 Policy 11 24 38 18 7 0 2 25 36 312
2017 Project management 12 22 32 24 8 1 1 33 35 230
2017 Other services to the public 5 8 32 21 24 1 8 50 15 285
2017 None of the above 5 15 26 25 21 1 8 50 22 523
2014 Client contact centre 10 15 21 20 20 1 13 46 29 338
2014 Health care practitioners 0 13 31 25 26 0 4 54 14 20
2014 Federal regulators 21 21 35 14 8 0 2 22 43 39
2014 Compliance, inspection and enforcement 5 27 25 26 13 1 2 40 34 96
2014 Communications or public affairs 13 26 32 18 8 2 2 27 40 125
2014 Access to information and privacy 8 10 34 17 25 1 5 45 19 80
2014 Security 8 14 25 34 18 0 1 53 22 79
2014 Science and technology 11 21 40 19 5 0 5 25 33 20
2014 Legal services 9 21 45 17 9 0 0 26 29 21
2014 Administration and operations 10 15 30 25 13 2 5 41 27 1604
2014 Human resources 10 23 33 18 9 2 4 29 36 200
2014 Financial management 8 14 42 24 7 1 5 33 23 193
2014 Procurement 32 38 8 22 0 0 0 22 70 21
2014 Materiel management 8 12 47 24 8 0 0 33 20 13
2014 Information management 7 15 30 30 15 1 3 47 22 160
2014 Information technology 12 17 33 23 9 3 3 34 31 254
2014 Internal audit 6 31 31 6 12 6 7 21 43 16
2014 Evaluation 6 12 34 25 21 0 2 47 19 60
2014 Other services to the public 6 15 30 25 18 1 6 46 22 551
2014 None of the above 10 16 32 21 14 2 5 38 28 818

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 13 22 23 19 2 8 47 29 340
2018 Health care practitioners 15 14 14 31 19 7 0 53 32 14
2018 Federal regulators 6 38 5 39 12 0 0 51 44 17
2018 Compliance, inspection and enforcement 22 25 23 17 13 0 0 29 47 84
2018 Communications or public affairs 7 17 32 32 10 1 0 43 24 101
2018 Access to information and privacy 10 19 15 33 17 4 2 53 30 86
2018 Security 14 15 22 33 15 1 1 49 29 84
2018 Legal services 7 28 33 29 3 0 0 32 35 28
2018 Administration and operations 16 22 27 18 12 2 3 32 40 1414
2018 Human resources 9 19 34 21 12 2 3 35 29 246
2018 Financial management 6 19 30 23 19 2 0 43 27 180
2018 Procurement 24 30 22 9 12 4 0 22 56 22
2018 Materiel management 10 7 7 39 37 0 0 77 17 13
2018 Information management 7 14 34 19 23 1 3 43 21 116
2018 Information technology 17 23 30 20 8 2 1 29 41 172
2018 Internal audit 7 13 41 13 20 6 0 35 21 15
2018 Evaluation 7 7 46 18 15 4 3 35 15 27
2018 Data sciences 13 29 23 16 14 0 5 32 44 59
2018 Policy 10 18 37 22 10 1 1 33 29 344
2018 Project management 14 27 32 18 6 1 2 25 42 192
2018 Other services to the public 12 17 25 22 18 2 3 42 31 215
2018 None of the above 12 21 20 20 21 1 6 44 35 370
2017 Client contact centre 13 22 22 17 13 4 9 35 41 352
2017 Health care practitioners 0 23 41 24 5 0 7 31 25 17
2017 Federal regulators 20 14 19 13 20 0 14 38 39 15
2017 Compliance, inspection and enforcement 20 25 27 16 8 1 3 25 47 82
2017 Communications or public affairs 15 21 28 22 10 2 2 34 37 97
2017 Access to information and privacy 16 20 13 16 22 3 10 44 41 63
2017 Security 8 16 36 16 17 1 5 35 26 74
2017 Legal services 9 28 10 9 39 5 0 51 39 18
2017 Administration and operations 15 21 27 16 14 2 6 33 38 1571
2017 Human resources 16 28 21 18 12 1 4 32 46 208
2017 Financial management 7 13 29 24 19 3 5 46 22 179
2017 Procurement 4 25 22 22 13 10 4 41 33 23
2017 Materiel management 7 28 14 19 25 0 7 48 38 17
2017 Information management 6 12 30 16 27 5 5 47 19 131
2017 Information technology 13 24 28 19 12 1 2 32 39 206
2017 Internal audit 6 17 18 29 24 0 6 57 24 17
2017 Evaluation 12 12 27 30 13 3 3 45 26 33
2017 Data sciences 11 17 26 21 9 4 11 35 34 49
2017 Policy 13 19 29 25 9 1 4 36 34 312
2017 Project management 16 24 32 14 9 2 4 24 42 231
2017 Other services to the public 9 15 25 22 20 2 7 45 27 286
2017 None of the above 13 18 24 18 17 2 8 39 34 524
2014 Client contact centre 14 19 23 15 18 2 9 38 37 338
2014 Health care practitioners 10 24 20 15 27 0 4 43 35 20
2014 Federal regulators 19 18 37 10 13 0 2 24 38 39
2014 Compliance, inspection and enforcement 17 28 29 13 10 1 2 24 46 97
2014 Communications or public affairs 11 17 33 26 8 2 3 36 29 124
2014 Access to information and privacy 19 14 19 14 19 3 12 38 39 80
2014 Security 14 24 40 9 13 0 1 22 38 81
2014 Science and technology 5 31 40 13 5 0 5 20 38 20
2014 Legal services 14 34 26 18 4 6 0 23 50 21
2014 Administration and operations 16 22 27 16 13 2 4 31 40 1606
2014 Human resources 20 24 31 13 7 2 4 21 47 200
2014 Financial management 8 23 33 20 9 1 6 31 33 193
2014 Procurement 38 24 19 14 0 4 0 15 66 21
2014 Materiel management 24 14 22 14 17 0 8 34 42 13
2014 Information management 17 22 18 14 22 2 4 39 42 160
2014 Information technology 14 25 28 21 7 2 2 30 41 256
2014 Internal audit 38 18 18 0 19 6 0 20 60 16
2014 Evaluation 13 23 20 23 14 0 7 40 39 60
2014 Other services to the public 14 20 24 21 15 1 5 38 37 553
2014 None of the above 12 21 29 17 13 3 5 32 36 825

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 19 22 15 13 7 3 31 45 339
2018 Health care practitioners 15 36 20 14 7 7 0 23 56 14
2018 Federal regulators 29 21 16 12 14 0 8 28 54 17
2018 Compliance, inspection and enforcement 10 24 32 21 12 0 1 34 34 83
2018 Communications or public affairs 3 13 22 40 17 3 2 60 17 100
2018 Access to information and privacy 12 20 27 19 14 4 4 36 35 84
2018 Security 8 16 26 29 17 2 2 48 25 84
2018 Legal services 15 36 24 17 8 0 0 25 51 28
2018 Administration and operations 13 23 28 18 10 4 3 31 39 1408
2018 Human resources 9 12 27 29 16 3 3 48 22 244
2018 Financial management 7 21 30 24 18 2 0 42 28 178
2018 Procurement 27 43 9 9 12 0 0 21 70 22
2018 Materiel management 17 24 23 14 23 0 0 37 40 13
2018 Information management 17 18 26 14 20 3 2 36 37 118
2018 Information technology 9 13 29 28 15 5 1 45 24 173
2018 Internal audit 6 13 35 33 6 6 0 42 21 15
2018 Evaluation 12 16 24 22 19 4 3 44 31 27
2018 Data sciences 14 17 34 19 12 2 2 33 32 58
2018 Policy 9 12 32 32 12 1 2 46 21 346
2018 Project management 18 26 29 12 11 1 2 24 46 192
2018 Other services to the public 8 20 26 21 19 3 2 42 30 213
2018 None of the above 14 21 25 16 17 4 5 36 37 371
2017 Client contact centre 23 23 21 10 9 7 9 22 53 354
2017 Health care practitioners 19 19 35 17 5 0 6 24 40 17
2017 Federal regulators 13 27 25 14 7 0 14 25 46 15
2017 Compliance, inspection and enforcement 9 22 35 17 12 2 3 31 32 84
2017 Communications or public affairs 10 16 28 24 18 2 2 44 28 96
2017 Access to information and privacy 16 20 27 11 13 5 8 27 41 63
2017 Security 4 17 32 26 14 4 3 43 23 74
2017 Legal services 35 14 27 14 5 5 0 20 52 18
2017 Administration and operations 13 22 28 18 11 3 5 31 39 1575
2017 Human resources 6 23 27 23 13 2 6 39 32 207
2017 Financial management 4 17 30 24 21 1 3 47 22 180
2017 Procurement 21 21 26 18 14 0 0 32 42 23
2017 Materiel management 13 17 37 17 10 0 6 29 32 17
2017 Information management 9 12 23 20 21 10 6 48 25 132
2017 Information technology 7 18 26 24 18 4 4 45 27 205
2017 Internal audit 0 13 43 26 6 0 13 36 14 16
2017 Evaluation 6 16 36 17 16 9 0 37 24 33
2017 Data sciences 4 11 34 24 19 0 8 47 16 49
2017 Policy 9 20 31 25 8 1 4 36 31 312
2017 Project management 20 23 29 14 7 2 6 23 46 232
2017 Other services to the public 10 17 25 17 18 5 8 40 31 287
2017 None of the above 13 18 27 16 14 3 9 34 36 524
2014 Client contact centre 13 18 22 17 16 7 6 38 37 337
2014 Health care practitioners 10 28 33 10 19 0 0 29 38 20
2014 Federal regulators 14 25 15 27 13 5 2 43 41 39
2014 Compliance, inspection and enforcement 12 24 31 21 5 3 4 28 39 97
2014 Communications or public affairs 10 14 29 30 12 1 4 45 25 124
2014 Access to information and privacy 16 19 28 11 10 10 5 24 42 80
2014 Security 9 18 25 24 18 2 4 45 28 81
2014 Science and technology 5 5 23 35 21 5 5 62 12 20
2014 Legal services 9 26 38 22 5 0 0 27 35 21
2014 Administration and operations 17 21 26 18 11 3 4 31 42 1608
2014 Human resources 12 20 28 18 11 5 6 33 36 200
2014 Financial management 9 17 34 23 8 3 5 34 29 193
2014 Procurement 19 32 24 21 0 4 0 22 53 20
2014 Materiel management 30 23 16 0 6 8 17 8 71 13
2014 Information management 18 16 25 16 14 4 7 34 38 161
2014 Information technology 6 14 25 28 18 3 6 50 22 255
2014 Internal audit 18 45 12 12 7 0 6 20 68 16
2014 Evaluation 10 12 23 27 23 2 4 53 23 60
2014 Other services to the public 10 19 24 22 13 4 7 39 33 556
2014 None of the above 12 17 27 21 15 4 5 39 32 821

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 18 27 19 14 3 5 35 35 343
2018 Health care practitioners 0 7 52 27 7 7 0 37 8 14
2018 Federal regulators 17 26 17 14 26 0 0 40 43 17
2018 Compliance, inspection and enforcement 9 20 41 19 8 4 0 28 30 85
2018 Communications or public affairs 11 24 32 21 11 2 0 32 35 101
2018 Access to information and privacy 6 16 28 25 21 1 4 48 22 85
2018 Security 9 12 30 25 19 2 3 46 22 84
2018 Legal services 7 26 55 12 0 0 0 12 33 28
2018 Administration and operations 9 21 33 20 12 3 3 33 32 1418
2018 Human resources 10 22 32 18 10 4 3 30 35 246
2018 Financial management 4 14 45 21 14 2 0 36 18 181
2018 Procurement 28 33 18 9 12 0 0 21 61 22
2018 Materiel management 14 0 56 7 23 0 0 30 14 13
2018 Information management 6 14 32 22 19 4 3 44 22 117
2018 Information technology 14 20 35 17 9 4 2 28 36 172
2018 Internal audit 6 7 40 26 20 0 0 46 13 15
2018 Evaluation 14 14 37 7 19 0 9 29 30 27
2018 Data sciences 15 18 31 22 12 0 2 35 33 59
2018 Policy 12 20 37 19 9 1 2 28 33 347
2018 Project management 14 20 36 18 8 1 2 27 35 192
2018 Other services to the public 10 15 27 22 19 3 4 44 27 214
2018 None of the above 10 19 28 18 18 4 4 38 31 374
2017 Client contact centre 17 21 25 15 10 4 8 29 43 354
2017 Health care practitioners 5 31 23 11 18 0 12 33 41 17
2017 Federal regulators 27 12 20 20 7 0 14 31 46 15
2017 Compliance, inspection and enforcement 14 16 37 18 8 2 5 28 32 84
2017 Communications or public affairs 12 20 41 12 9 2 3 23 34 97
2017 Access to information and privacy 3 16 35 11 22 7 7 38 22 63
2017 Security 9 15 37 20 18 1 0 38 24 74
2017 Legal services 22 14 19 22 9 10 5 36 42 18
2017 Administration and operations 10 17 35 18 12 2 5 33 30 1569
2017 Human resources 7 17 34 20 13 3 7 36 27 208
2017 Financial management 4 15 37 22 17 1 4 41 20 180
2017 Procurement 13 25 30 23 9 0 0 32 38 23
2017 Materiel management 5 14 18 23 27 7 7 57 21 17
2017 Information management 4 14 24 22 25 6 6 53 20 131
2017 Information technology 13 17 37 18 9 4 1 29 33 208
2017 Internal audit 0 6 35 23 24 6 6 53 7 17
2017 Evaluation 12 9 36 18 16 6 3 37 23 33
2017 Data sciences 6 21 32 22 4 8 8 31 31 49
2017 Policy 12 24 37 14 8 2 4 23 39 311
2017 Project management 16 25 29 17 7 2 4 26 43 231
2017 Other services to the public 6 13 32 24 15 5 5 44 20 286
2017 None of the above 11 17 26 18 17 4 7 40 31 523
2014 Client contact centre 10 19 31 17 14 4 6 34 32 336
2014 Health care practitioners 9 24 22 13 32 0 0 46 32 20
2014 Federal regulators 16 23 33 18 8 0 2 26 41 39
2014 Compliance, inspection and enforcement 8 26 40 15 6 2 3 22 36 97
2014 Communications or public affairs 19 20 35 16 6 1 4 23 41 124
2014 Access to information and privacy 14 6 36 10 21 3 10 35 23 79
2014 Security 15 16 34 18 14 1 1 32 32 81
2014 Science and technology 11 19 35 11 15 5 5 28 33 20
2014 Legal services 14 13 50 19 4 0 0 23 27 21
2014 Administration and operations 12 20 33 18 11 2 4 31 34 1608
2014 Human resources 15 26 29 14 6 4 5 22 46 200
2014 Financial management 7 22 40 21 4 2 5 27 31 193
2014 Procurement 16 37 31 11 0 5 0 11 56 19
2014 Materiel management 33 8 24 20 14 0 0 34 41 13
2014 Information management 16 16 27 18 13 4 5 35 35 161
2014 Information technology 10 23 38 17 7 3 3 25 35 256
2014 Internal audit 19 37 25 6 6 6 0 13 60 16
2014 Evaluation 13 23 22 23 14 3 2 39 38 59
2014 Other services to the public 8 20 27 20 15 3 5 39 31 556
2014 None of the above 9 19 32 20 12 4 5 35 31 821

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 51 30 8 5 5 1 0 82 10 346
2018 Health care practitioners 52 41 7 0 0 0 0 93 0 14
2018 Federal regulators 50 28 11 6 6 0 0 78 11 18
2018 Compliance, inspection and enforcement 42 35 9 6 7 1 0 78 13 85
2018 Communications or public affairs 51 29 6 8 5 1 0 81 13 102
2018 Access to information and privacy 49 31 7 7 4 0 1 82 11 88
2018 Security 47 30 5 13 6 0 0 77 18 83
2018 Legal services 45 40 4 7 4 0 0 84 11 28
2018 Administration and operations 42 32 10 8 6 1 0 76 14 1415
2018 Human resources 60 21 8 5 3 2 0 83 9 244
2018 Financial management 55 29 9 4 2 0 0 84 7 179
2018 Procurement 25 38 13 9 15 0 0 63 24 22
2018 Materiel management 47 23 21 9 0 0 0 70 9 13
2018 Information management 49 24 7 12 7 0 0 74 19 117
2018 Information technology 42 34 8 9 7 1 0 77 16 171
2018 Internal audit 72 14 7 0 7 0 0 86 7 14
2018 Evaluation 39 27 0 19 15 0 0 67 33 26
2018 Data sciences 55 26 5 7 5 0 2 83 12 56
2018 Policy 55 28 7 6 4 1 0 84 10 343
2018 Project management 43 29 14 7 6 1 0 73 13 191
2018 Other services to the public 43 31 8 10 7 0 1 75 17 214
2018 None of the above 45 27 8 8 10 1 0 73 19 371
2017 Client contact centre 51 26 11 6 4 1 0 79 10 354
2017 Health care practitioners 57 30 0 12 0 0 0 88 12 17
2017 Federal regulators 40 33 14 7 7 0 0 73 13 15
2017 Compliance, inspection and enforcement 47 30 6 8 8 1 0 78 16 84
2017 Communications or public affairs 46 31 7 10 4 1 0 79 14 97
2017 Access to information and privacy 47 36 8 5 5 0 0 83 9 64
2017 Security 46 35 4 12 3 0 0 81 15 73
2017 Legal services 31 19 23 12 14 0 0 50 27 18
2017 Administration and operations 46 29 9 9 6 1 0 76 15 1584
2017 Human resources 62 27 4 4 3 0 0 89 7 208
2017 Financial management 58 24 6 7 4 1 0 83 11 181
2017 Procurement 55 27 8 5 5 0 0 82 10 23
2017 Materiel management 40 35 11 7 6 0 0 75 13 17
2017 Information management 49 25 9 9 5 3 1 77 14 133
2017 Information technology 40 31 12 9 7 0 0 72 17 209
2017 Internal audit 41 29 12 6 0 12 0 80 7 17
2017 Evaluation 46 27 9 6 12 0 0 73 18 33
2017 Data sciences 59 26 5 8 2 0 0 85 9 51
2017 Policy 57 31 5 4 3 0 0 88 7 312
2017 Project management 44 30 7 9 8 0 1 75 17 232
2017 Other services to the public 50 27 8 8 6 1 1 78 15 287
2017 None of the above 49 28 8 7 7 1 1 78 14 533
2014 Client contact centre 57 29 4 5 3 1 1 87 9 338
2014 Health care practitioners 56 27 12 6 0 0 0 82 6 20
2014 Federal regulators 41 28 11 11 7 3 0 71 19 39
2014 Compliance, inspection and enforcement 51 29 9 7 3 1 0 81 10 97
2014 Communications or public affairs 51 29 8 5 6 2 0 81 11 125
2014 Access to information and privacy 63 19 8 4 6 0 0 82 10 80
2014 Security 46 31 5 11 7 0 0 77 18 82
2014 Science and technology 30 32 5 15 19 0 0 61 34 20
2014 Legal services 27 35 11 9 12 6 0 66 23 21
2014 Administration and operations 50 30 7 7 5 1 0 81 12 1609
2014 Human resources 58 27 7 3 4 2 0 86 7 200
2014 Financial management 52 30 8 6 3 1 0 82 10 193
2014 Procurement 31 34 19 10 6 0 0 65 16 21
2014 Materiel management 60 24 0 8 8 0 0 83 17 13
2014 Information management 45 32 8 9 5 1 0 78 14 161
2014 Information technology 43 29 8 10 8 3 0 74 18 256
2014 Internal audit 12 30 0 32 20 6 0 45 55 16
2014 Evaluation 51 19 11 12 5 2 0 72 17 60
2014 Other services to the public 50 28 7 8 5 1 0 79 14 559
2014 None of the above 52 27 8 8 4 1 0 81 11 826

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 55 34 5 2 3 0 0 90 4 348
2018 Health care practitioners 71 22 7 0 0 0 0 93 0 14
2018 Federal regulators 61 16 5 11 0 0 7 82 12 18
2018 Compliance, inspection and enforcement 49 34 11 4 2 0 0 83 7 84
2018 Communications or public affairs 64 27 5 4 0 0 0 91 4 102
2018 Access to information and privacy 59 35 4 2 0 0 0 94 2 88
2018 Security 47 35 11 2 5 1 0 82 7 84
2018 Legal services 55 41 0 4 0 0 0 96 4 28
2018 Administration and operations 48 38 7 6 2 0 0 86 8 1411
2018 Human resources 62 31 4 2 1 1 0 93 3 244
2018 Financial management 66 25 4 5 1 0 0 91 5 179
2018 Procurement 34 48 18 0 0 0 0 82 0 22
2018 Materiel management 54 30 7 10 0 0 0 83 10 13
2018 Information management 52 31 8 8 1 0 0 83 9 117
2018 Information technology 42 39 6 8 4 1 0 82 12 169
2018 Internal audit 35 58 0 0 0 7 0 100 0 14
2018 Evaluation 47 32 0 15 7 0 0 78 22 26
2018 Data sciences 59 26 5 3 3 2 2 88 7 58
2018 Policy 66 25 3 4 1 0 0 92 5 346
2018 Project management 53 33 5 4 5 1 0 86 8 190
2018 Other services to the public 47 35 7 7 3 0 0 83 10 213
2018 None of the above 54 28 7 8 3 0 0 82 11 370
2017 Client contact centre 47 38 7 6 1 0 0 85 7 355
2017 Health care practitioners 59 35 6 0 0 0 0 94 0 17
2017 Federal regulators 54 14 19 7 7 0 0 68 13 15
2017 Compliance, inspection and enforcement 55 27 8 9 1 0 0 82 10 84
2017 Communications or public affairs 55 34 5 4 2 0 0 89 6 97
2017 Access to information and privacy 44 31 9 12 3 0 0 75 15 64
2017 Security 50 40 8 3 0 0 0 89 3 74
2017 Legal services 59 19 17 0 5 0 0 78 5 18
2017 Administration and operations 46 38 8 6 2 0 0 84 8 1582
2017 Human resources 57 34 4 4 1 0 0 92 4 206
2017 Financial management 57 29 7 4 3 0 0 86 7 181
2017 Procurement 73 5 12 10 0 0 0 78 10 23
2017 Materiel management 52 30 5 6 6 0 0 82 13 17
2017 Information management 45 39 6 5 4 0 1 85 9 133
2017 Information technology 48 33 10 7 1 0 0 82 8 208
2017 Internal audit 59 23 12 6 0 0 0 82 6 17
2017 Evaluation 52 30 6 12 0 0 0 82 12 33
2017 Data sciences 55 42 2 0 2 0 0 96 2 51
2017 Policy 68 24 4 4 1 0 0 92 4 312
2017 Project management 50 32 7 8 3 0 0 82 11 231
2017 Other services to the public 47 35 8 7 3 0 0 82 10 287
2017 None of the above 49 34 6 4 5 1 1 84 9 530
2014 Client contact centre 53 33 7 4 1 1 0 88 5 338
2014 Health care practitioners 69 27 4 0 0 0 0 96 0 20
2014 Federal regulators 43 44 5 7 0 0 0 87 7 39
2014 Compliance, inspection and enforcement 39 48 3 9 1 0 0 87 10 97
2014 Communications or public affairs 50 37 7 5 2 0 0 87 6 125
2014 Access to information and privacy 45 36 10 7 1 0 0 81 8 80
2014 Security 44 41 5 5 4 1 0 86 9 81
2014 Science and technology 21 45 16 11 8 0 0 66 19 20
2014 Legal services 47 34 6 8 5 0 0 82 12 21
2014 Administration and operations 49 38 7 4 2 0 0 87 6 1609
2014 Human resources 67 26 3 1 2 1 0 94 3 200
2014 Financial management 48 35 9 5 2 0 0 83 8 193
2014 Procurement 31 41 10 12 6 0 0 72 18 21
2014 Materiel management 56 44 0 0 0 0 0 100 0 13
2014 Information management 44 34 6 11 4 0 1 79 15 161
2014 Information technology 42 38 9 7 4 0 0 80 11 256
2014 Internal audit 37 31 19 6 6 0 0 68 13 16
2014 Evaluation 47 37 5 5 5 2 0 85 10 59
2014 Other services to the public 44 39 7 8 2 0 0 83 9 558
2014 None of the above 54 32 6 5 2 0 0 87 7 826

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 39 36 12 5 2 4 2 80 8 346
2018 Health care practitioners 39 40 14 7 0 0 0 79 7 14
2018 Federal regulators 52 25 18 6 0 0 0 76 6 18
2018 Compliance, inspection and enforcement 38 42 15 2 2 0 0 80 5 84
2018 Communications or public affairs 57 30 8 2 3 1 0 87 5 102
2018 Access to information and privacy 38 44 11 5 2 0 0 82 7 88
2018 Security 42 42 9 3 4 0 0 84 7 84
2018 Legal services 38 49 4 4 0 4 0 91 4 28
2018 Administration and operations 39 38 13 5 2 2 1 79 8 1416
2018 Human resources 58 31 5 4 2 1 0 89 6 245
2018 Financial management 51 34 11 2 0 1 0 87 2 179
2018 Procurement 25 44 26 0 0 4 0 72 0 22
2018 Materiel management 30 63 7 0 0 0 0 93 0 13
2018 Information management 43 30 16 3 5 3 0 75 8 117
2018 Information technology 45 36 8 6 2 2 0 82 9 171
2018 Internal audit 59 35 0 0 0 7 0 100 0 14
2018 Evaluation 39 27 26 4 4 0 0 67 8 26
2018 Data sciences 58 27 11 0 5 0 0 85 5 58
2018 Policy 58 31 6 3 1 0 0 89 4 344
2018 Project management 48 36 7 5 3 2 0 85 8 191
2018 Other services to the public 39 31 15 7 4 3 1 73 11 214
2018 None of the above 41 33 13 5 3 3 0 78 9 368

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 45 34 11 3 2 3 1 83 6 348
2018 Health care practitioners 32 68 0 0 0 0 0 100 0 13
2018 Federal regulators 46 19 16 19 0 0 0 66 19 18
2018 Compliance, inspection and enforcement 45 38 11 2 2 1 0 84 5 84
2018 Communications or public affairs 61 22 9 3 0 4 1 88 3 102
2018 Access to information and privacy 66 22 6 2 1 2 0 90 4 89
2018 Security 41 35 13 4 3 1 1 79 8 83
2018 Legal services 29 45 9 4 3 10 0 82 8 27
2018 Administration and operations 47 35 11 3 2 2 0 84 5 1410
2018 Human resources 56 34 5 3 1 1 0 92 4 243
2018 Financial management 57 32 6 1 1 2 0 92 3 177
2018 Procurement 29 50 12 0 9 0 0 80 9 22
2018 Materiel management 56 21 14 0 0 10 0 85 0 13
2018 Information management 55 23 13 3 3 2 2 81 6 117
2018 Information technology 48 25 12 5 2 7 0 79 7 172
2018 Internal audit 61 33 0 0 0 6 0 100 0 15
2018 Evaluation 59 27 7 0 0 7 0 92 0 27
2018 Data sciences 43 36 10 10 0 0 0 80 10 57
2018 Policy 46 38 8 3 1 4 0 87 4 346
2018 Project management 43 38 13 1 0 5 0 85 1 191
2018 Other services to the public 51 27 12 4 3 3 0 80 7 216
2018 None of the above 44 28 17 4 3 4 0 76 7 372
2017 Client contact centre 40 34 15 4 5 3 1 76 9 355
2017 Health care practitioners 40 48 12 0 0 0 0 88 0 17
2017 Federal regulators 40 33 13 14 0 0 0 73 14 15
2017 Compliance, inspection and enforcement 37 36 19 5 2 1 0 74 7 84
2017 Communications or public affairs 46 28 17 2 2 3 2 78 4 96
2017 Access to information and privacy 55 31 11 0 0 2 2 89 0 64
2017 Security 42 40 9 3 0 5 1 87 3 74
2017 Legal services 43 38 15 0 0 0 5 85 0 17
2017 Administration and operations 44 35 13 3 3 3 0 81 6 1580
2017 Human resources 52 33 9 2 0 1 1 88 2 208
2017 Financial management 51 33 9 3 0 4 0 88 3 181
2017 Procurement 31 48 16 0 0 5 0 83 0 23
2017 Materiel management 40 28 25 0 6 0 0 69 6 17
2017 Information management 39 38 12 2 1 6 1 83 4 133
2017 Information technology 46 27 17 3 3 3 1 76 7 206
2017 Internal audit 66 16 6 12 0 0 0 82 12 17
2017 Evaluation 33 39 15 3 3 6 0 77 7 33
2017 Data sciences 42 34 16 0 0 8 0 82 0 51
2017 Policy 50 33 9 3 1 4 0 86 4 311
2017 Project management 45 35 12 3 4 1 0 81 6 231
2017 Other services to the public 44 30 14 5 3 4 0 78 8 287
2017 None of the above 47 31 13 3 2 3 1 81 5 531
2014 Client contact centre 55 25 10 4 2 3 0 83 6 339
2014 Health care practitioners 65 29 6 0 0 0 0 94 0 20
2014 Federal regulators 51 26 18 3 0 2 0 79 3 39
2014 Compliance, inspection and enforcement 53 31 9 3 0 3 1 87 3 97
2014 Communications or public affairs 53 27 7 4 1 9 0 87 5 125
2014 Access to information and privacy 53 26 12 1 0 7 1 86 1 80
2014 Security 41 27 14 5 6 5 1 73 12 81
2014 Science and technology 55 25 20 0 0 0 0 80 0 20
2014 Legal services 39 37 4 5 5 11 0 85 11 21
2014 Administration and operations 51 31 10 3 2 3 0 85 5 1609
2014 Human resources 49 37 5 2 1 6 0 91 3 198
2014 Financial management 50 33 11 1 1 4 0 87 2 193
2014 Procurement 47 23 8 12 6 4 0 73 19 21
2014 Materiel management 68 16 0 8 0 0 8 92 8 13
2014 Information management 51 31 7 4 3 3 1 85 7 161
2014 Information technology 52 31 11 1 2 3 0 85 3 255
2014 Internal audit 63 31 0 6 0 0 0 94 6 16
2014 Evaluation 55 22 13 0 3 5 2 82 4 60
2014 Other services to the public 49 31 12 4 1 3 0 82 5 557
2014 None of the above 53 28 11 2 1 4 1 85 4 826

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 48 33 12 3 2 2 0 83 5 349
2018 Health care practitioners 48 52 0 0 0 0 0 100 0 14
2018 Federal regulators 45 32 17 6 0 0 0 77 6 18
2018 Compliance, inspection and enforcement 39 39 14 7 1 0 0 78 8 84
2018 Communications or public affairs 60 26 9 3 0 2 0 88 3 101
2018 Access to information and privacy 56 29 8 4 1 2 0 87 5 88
2018 Security 44 42 4 3 4 3 1 89 7 81
2018 Legal services 54 35 4 4 0 3 0 92 4 28
2018 Administration and operations 48 36 9 4 3 1 0 85 6 1415
2018 Human resources 59 31 6 3 1 0 0 90 4 245
2018 Financial management 57 35 4 3 0 1 0 93 3 178
2018 Procurement 34 50 12 0 4 0 0 84 4 22
2018 Materiel management 56 30 14 0 0 0 0 86 0 13
2018 Information management 51 31 9 4 1 3 1 85 5 117
2018 Information technology 45 35 10 4 3 3 0 83 7 171
2018 Internal audit 47 53 0 0 0 0 0 100 0 15
2018 Evaluation 42 41 11 3 0 3 0 85 4 27
2018 Data sciences 50 33 10 5 2 0 0 83 7 57
2018 Policy 42 44 7 5 1 1 0 87 6 348
2018 Project management 40 46 9 2 3 0 0 86 5 192
2018 Other services to the public 47 28 12 7 4 1 0 76 11 215
2018 None of the above 45 31 15 4 4 1 0 76 9 371
2017 Client contact centre 40 38 13 5 3 1 1 79 8 355
2017 Health care practitioners 52 42 0 0 0 7 0 100 0 17
2017 Federal regulators 53 27 7 14 0 0 0 80 14 15
2017 Compliance, inspection and enforcement 38 42 11 7 1 1 0 81 8 84
2017 Communications or public affairs 44 40 8 3 4 1 0 85 7 97
2017 Access to information and privacy 61 26 6 5 2 0 0 88 6 64
2017 Security 43 42 7 4 3 1 0 86 7 74
2017 Legal services 53 33 9 5 0 0 0 86 5 18
2017 Administration and operations 44 38 9 5 2 1 0 84 7 1585
2017 Human resources 51 37 9 3 0 0 0 88 3 208
2017 Financial management 51 38 7 3 0 1 0 89 3 181
2017 Procurement 43 44 4 5 0 4 0 90 5 23
2017 Materiel management 57 25 6 11 0 0 0 82 11 17
2017 Information management 48 33 11 4 2 1 1 83 6 133
2017 Information technology 43 39 10 5 2 1 0 83 7 208
2017 Internal audit 60 27 6 6 0 0 0 88 6 17
2017 Evaluation 39 37 9 9 3 3 0 78 12 33
2017 Data sciences 49 38 9 4 0 0 0 87 4 51
2017 Policy 40 43 8 4 2 2 0 85 6 312
2017 Project management 45 38 7 5 3 1 0 84 9 232
2017 Other services to the public 41 38 11 4 3 2 0 81 7 287
2017 None of the above 48 33 10 4 3 1 0 82 8 532
2014 Client contact centre 51 32 9 3 2 3 1 86 5 339
2014 Health care practitioners 63 22 15 0 0 0 0 85 0 20
2014 Federal regulators 48 33 11 0 8 0 0 81 8 39
2014 Compliance, inspection and enforcement 44 36 9 6 1 3 1 83 7 97
2014 Communications or public affairs 51 33 9 5 2 1 0 85 6 125
2014 Access to information and privacy 57 31 5 2 3 2 0 89 5 80
2014 Security 46 37 9 6 1 1 0 84 7 82
2014 Science and technology 51 25 14 0 4 5 0 80 5 20
2014 Legal services 37 38 9 0 5 11 0 85 5 21
2014 Administration and operations 51 33 9 4 2 1 0 85 6 1612
2014 Human resources 51 37 7 2 1 1 0 90 3 200
2014 Financial management 49 35 9 2 1 3 0 87 4 193
2014 Procurement 41 24 4 10 12 8 0 71 24 21
2014 Materiel management 54 14 24 0 0 8 0 74 0 13
2014 Information management 48 31 14 4 2 1 0 80 6 161
2014 Information technology 49 36 10 0 3 2 0 87 4 255
2014 Internal audit 57 24 13 6 0 0 0 81 6 16
2014 Evaluation 52 36 2 5 3 2 0 90 9 60
2014 Other services to the public 49 32 11 5 2 1 0 82 7 560
2014 None of the above 46 34 11 4 3 2 0 82 7 826

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 53 32 7 4 3 1 0 86 7 346
2018 Health care practitioners 48 45 7 0 0 0 0 93 0 14
2018 Federal regulators 51 33 10 6 0 0 0 84 6 18
2018 Compliance, inspection and enforcement 52 26 12 4 6 0 0 78 10 83
2018 Communications or public affairs 61 31 4 2 1 1 0 93 3 102
2018 Access to information and privacy 66 27 5 1 2 0 0 92 3 88
2018 Security 46 40 3 6 3 1 0 87 9 83
2018 Legal services 53 28 11 4 4 0 0 81 8 28
2018 Administration and operations 50 34 9 4 3 0 0 84 7 1412
2018 Human resources 64 31 2 1 1 0 0 95 3 244
2018 Financial management 61 34 3 3 0 0 0 95 3 177
2018 Procurement 34 55 3 4 4 0 0 88 9 22
2018 Materiel management 56 27 17 0 0 0 0 83 0 13
2018 Information management 55 27 10 4 3 1 0 83 7 117
2018 Information technology 50 32 13 2 3 1 0 82 5 171
2018 Internal audit 74 20 6 0 0 0 0 94 0 15
2018 Evaluation 49 37 7 7 0 0 0 86 7 27
2018 Data sciences 58 31 6 3 2 0 0 89 5 58
2018 Policy 58 34 4 2 1 0 0 92 3 348
2018 Project management 47 40 8 3 2 0 0 87 5 191
2018 Other services to the public 51 28 10 8 3 1 0 79 11 215
2018 None of the above 47 31 13 5 4 0 0 77 9 373
2017 Client contact centre 41 42 7 6 3 0 0 83 9 354
2017 Health care practitioners 65 17 18 0 0 0 0 82 0 17
2017 Federal regulators 40 26 20 7 7 0 0 66 14 15
2017 Compliance, inspection and enforcement 50 31 11 5 3 0 0 81 8 84
2017 Communications or public affairs 49 40 3 3 4 0 0 90 7 97
2017 Access to information and privacy 63 25 9 3 0 0 0 88 3 64
2017 Security 45 42 8 4 1 0 0 87 5 74
2017 Legal services 50 19 19 0 12 0 0 69 12 18
2017 Administration and operations 49 36 8 4 2 0 0 86 6 1580
2017 Human resources 61 30 6 2 0 0 0 92 2 208
2017 Financial management 54 38 6 1 1 0 0 92 2 181
2017 Procurement 43 44 9 4 0 0 0 87 4 23
2017 Materiel management 55 25 13 0 6 0 0 80 6 17
2017 Information management 56 27 9 4 2 1 1 84 6 133
2017 Information technology 48 35 8 6 2 0 0 83 9 209
2017 Internal audit 72 16 12 0 0 0 0 88 0 17
2017 Evaluation 54 27 12 3 3 0 0 82 6 33
2017 Data sciences 57 40 2 2 0 0 0 96 2 51
2017 Policy 56 34 5 3 1 0 0 91 4 312
2017 Project management 50 33 8 3 5 1 0 84 8 232
2017 Other services to the public 49 34 9 5 3 0 0 84 8 286
2017 None of the above 50 33 7 5 4 0 1 84 9 529
2014 Client contact centre 59 30 6 4 1 0 0 90 4 339
2014 Health care practitioners 65 25 10 0 0 0 0 90 0 20
2014 Federal regulators 61 37 0 3 0 0 0 97 3 39
2014 Compliance, inspection and enforcement 52 34 7 6 1 1 0 86 7 97
2014 Communications or public affairs 56 32 8 3 2 0 0 87 5 125
2014 Access to information and privacy 63 25 8 3 1 0 0 88 4 80
2014 Security 55 30 7 9 0 0 0 84 9 82
2014 Science and technology 30 36 20 0 13 0 0 66 13 20
2014 Legal services 38 43 0 5 9 6 0 86 14 21
2014 Administration and operations 54 33 7 4 2 0 0 87 6 1609
2014 Human resources 54 35 7 2 2 0 0 89 5 199
2014 Financial management 55 37 4 1 3 0 0 92 4 191
2014 Procurement 45 29 0 11 10 4 0 77 23 21
2014 Materiel management 60 24 16 0 0 0 0 84 0 13
2014 Information management 53 30 9 4 4 0 0 84 7 161
2014 Information technology 47 34 10 5 3 2 0 82 8 256
2014 Internal audit 50 31 6 13 0 0 0 81 13 16
2014 Evaluation 53 35 3 3 3 2 0 90 7 60
2014 Other services to the public 53 32 8 4 2 0 0 85 6 560
2014 None of the above 54 31 9 3 2 1 0 86 5 824

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 25 32 19 8 5 7 3 64 15 348
2018 Health care practitioners 16 60 15 9 0 0 0 76 9 13
2018 Federal regulators 31 46 5 18 0 0 0 77 18 17
2018 Compliance, inspection and enforcement 19 32 23 8 9 5 4 56 18 84
2018 Communications or public affairs 30 35 14 6 5 4 6 73 12 102
2018 Access to information and privacy 26 36 22 5 2 8 0 68 8 89
2018 Security 25 37 19 13 4 1 1 63 17 84
2018 Legal services 10 35 15 14 4 10 12 58 23 28
2018 Administration and operations 22 35 20 9 7 5 2 61 17 1418
2018 Human resources 32 33 12 4 3 9 7 77 9 245
2018 Financial management 34 38 13 3 2 5 4 80 5 178
2018 Procurement 19 39 22 4 4 4 6 65 10 22
2018 Materiel management 30 49 14 0 0 0 7 85 0 13
2018 Information management 34 28 16 8 7 2 5 67 16 117
2018 Information technology 22 40 14 10 5 6 3 68 16 171
2018 Internal audit 29 44 7 7 0 7 7 84 8 14
2018 Evaluation 31 22 7 7 15 18 0 65 27 26
2018 Data sciences 33 32 15 3 5 7 5 74 9 58
2018 Policy 30 29 13 7 4 11 6 71 13 347
2018 Project management 28 25 21 8 9 7 3 58 19 191
2018 Other services to the public 21 32 20 12 7 6 1 58 20 212
2018 None of the above 26 27 21 10 9 4 4 58 20 370
2017 Client contact centre 30 31 15 6 7 6 4 68 15 354
2017 Health care practitioners 47 28 12 6 0 7 0 81 6 17
2017 Federal regulators 46 14 27 7 7 0 0 60 13 15
2017 Compliance, inspection and enforcement 32 26 16 14 6 5 2 63 21 84
2017 Communications or public affairs 36 33 10 5 7 5 3 76 13 97
2017 Access to information and privacy 40 22 15 8 8 5 3 67 16 64
2017 Security 34 29 15 14 4 3 1 66 19 74
2017 Legal services 26 23 14 0 32 0 5 52 33 18
2017 Administration and operations 28 33 16 9 6 4 4 67 16 1583
2017 Human resources 32 37 12 5 2 4 8 78 8 208
2017 Financial management 32 31 13 8 5 4 7 71 14 181
2017 Procurement 39 28 13 10 0 5 5 74 11 23
2017 Materiel management 51 20 18 0 6 0 5 74 7 17
2017 Information management 36 28 10 7 8 7 5 72 16 133
2017 Information technology 33 31 13 9 5 6 3 70 15 209
2017 Internal audit 30 28 12 18 0 6 6 66 21 17
2017 Evaluation 24 33 11 12 12 0 6 61 26 33
2017 Data sciences 38 22 9 11 5 7 7 70 19 51
2017 Policy 34 32 16 5 3 5 5 74 9 311
2017 Project management 32 25 16 6 9 7 5 65 17 232
2017 Other services to the public 30 29 16 8 7 6 4 66 17 288
2017 None of the above 30 31 14 8 7 4 5 67 18 532
2014 Client contact centre 39 28 15 4 5 5 3 73 10 339
2014 Health care practitioners 52 28 15 6 0 0 0 80 6 20
2014 Federal regulators 33 21 10 15 5 11 5 63 24 39
2014 Compliance, inspection and enforcement 40 24 13 7 4 5 7 73 12 97
2014 Communications or public affairs 35 35 8 8 6 4 4 76 15 125
2014 Access to information and privacy 44 25 13 4 5 3 6 76 10 80
2014 Security 31 32 12 10 8 5 2 68 19 82
2014 Science and technology 20 25 16 11 19 0 10 50 32 20
2014 Legal services 25 36 11 5 12 11 0 68 20 21
2014 Administration and operations 33 33 14 8 5 5 3 71 13 1611
2014 Human resources 41 29 10 4 3 6 6 81 8 200
2014 Financial management 30 36 14 7 3 2 7 72 12 193
2014 Procurement 27 40 8 4 12 8 0 73 17 21
2014 Materiel management 31 35 17 0 0 8 8 80 0 13
2014 Information management 35 32 13 9 6 3 3 71 16 160
2014 Information technology 33 29 14 8 8 4 5 67 18 256
2014 Internal audit 18 24 6 32 13 6 0 45 48 16
2014 Evaluation 32 26 10 15 2 9 7 69 20 60
2014 Other services to the public 33 30 16 9 6 4 2 68 16 560
2014 None of the above 38 27 14 8 4 5 3 71 14 826

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 40 12 7 7 3 1 73 14 346
2018 Health care practitioners 38 40 7 0 0 7 8 92 0 14
2018 Federal regulators 38 38 19 6 0 0 0 75 6 17
2018 Compliance, inspection and enforcement 31 41 17 9 1 0 1 72 10 83
2018 Communications or public affairs 41 36 11 5 4 2 1 80 9 102
2018 Access to information and privacy 48 37 8 2 2 1 1 88 4 87
2018 Security 40 34 13 6 5 2 0 75 12 84
2018 Legal services 24 29 25 10 7 4 0 55 18 28
2018 Administration and operations 39 39 10 6 4 1 1 80 10 1422
2018 Human resources 43 35 11 7 3 1 1 79 10 244
2018 Financial management 35 41 15 5 3 1 1 77 8 179
2018 Procurement 34 32 22 12 0 0 0 66 12 22
2018 Materiel management 17 34 21 10 9 10 0 56 21 13
2018 Information management 31 47 9 5 4 3 1 81 10 118
2018 Information technology 32 38 14 9 4 2 0 73 13 172
2018 Internal audit 46 48 6 0 0 0 0 94 0 15
2018 Evaluation 22 37 10 14 7 9 0 65 24 27
2018 Data sciences 46 26 8 5 7 3 5 78 13 58
2018 Policy 41 35 9 8 3 3 1 79 11 346
2018 Project management 34 40 12 7 4 2 1 76 12 189
2018 Other services to the public 46 34 7 5 3 3 1 83 9 216
2018 None of the above 40 28 11 7 8 2 2 72 16 373
2017 Client contact centre 31 36 14 11 6 2 0 68 17 352
2017 Health care practitioners 42 58 0 0 0 0 0 100 0 17
2017 Federal regulators 54 20 26 0 0 0 0 74 0 15
2017 Compliance, inspection and enforcement 50 27 9 5 9 0 0 77 13 83
2017 Communications or public affairs 37 39 13 3 4 3 1 79 7 96
2017 Access to information and privacy 50 33 9 3 2 2 2 86 5 64
2017 Security 43 37 9 8 3 0 0 80 11 73
2017 Legal services 36 45 14 5 0 0 0 81 5 18
2017 Administration and operations 44 35 9 6 4 1 0 81 10 1582
2017 Human resources 52 33 8 2 1 2 2 88 4 207
2017 Financial management 38 39 7 8 2 4 2 82 11 180
2017 Procurement 54 33 0 9 4 0 0 87 13 23
2017 Materiel management 33 49 6 11 0 0 0 82 11 17
2017 Information management 34 39 10 7 3 6 1 78 11 133
2017 Information technology 35 38 9 8 6 3 1 77 14 207
2017 Internal audit 71 11 12 0 0 6 0 87 0 17
2017 Evaluation 34 42 9 3 9 3 0 78 13 33
2017 Data sciences 33 36 11 9 5 2 4 73 15 51
2017 Policy 43 36 11 5 1 3 1 82 7 310
2017 Project management 38 37 10 9 2 3 0 78 12 232
2017 Other services to the public 47 36 8 5 2 0 1 85 7 284
2017 None of the above 42 33 11 5 5 2 1 78 11 532
2014 Client contact centre 39 34 12 9 4 2 1 75 13 339
2014 Health care practitioners 50 35 10 0 0 4 0 89 0 20
2014 Federal regulators 38 44 8 6 3 3 0 84 8 39
2014 Compliance, inspection and enforcement 43 45 6 3 1 2 1 90 4 97
2014 Communications or public affairs 41 36 6 9 6 2 1 79 16 123
2014 Access to information and privacy 41 37 12 4 1 3 3 82 5 80
2014 Security 39 35 7 10 5 3 0 76 16 81
2014 Science and technology 30 25 21 0 8 15 0 66 10 20
2014 Legal services 32 39 5 10 9 6 0 75 20 21
2014 Administration and operations 44 38 7 6 2 2 1 84 9 1609
2014 Human resources 42 39 8 5 2 3 0 84 7 200
2014 Financial management 36 41 12 6 1 2 2 80 8 193
2014 Procurement 51 24 15 6 4 0 0 76 10 21
2014 Materiel management 23 45 8 15 0 8 0 74 16 13
2014 Information management 36 44 6 6 4 3 1 84 11 161
2014 Information technology 36 35 12 8 5 3 1 74 13 256
2014 Internal audit 50 31 6 6 0 6 0 86 7 16
2014 Evaluation 43 34 8 3 3 5 3 84 7 60
2014 Other services to the public 46 37 9 4 2 1 1 84 7 560
2014 None of the above 44 34 10 6 3 2 1 81 9 826

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 35 17 6 5 4 0 71 11 343
2018 Health care practitioners 38 47 15 0 0 0 0 85 0 14
2018 Federal regulators 40 34 14 13 0 0 0 74 13 16
2018 Compliance, inspection and enforcement 30 38 22 9 1 1 0 68 10 82
2018 Communications or public affairs 39 38 14 4 2 3 0 80 6 102
2018 Access to information and privacy 46 36 10 4 2 1 0 83 6 87
2018 Security 35 42 13 3 7 1 0 78 9 84
2018 Legal services 11 45 29 8 0 7 0 60 8 27
2018 Administration and operations 37 36 17 6 3 1 0 74 10 1419
2018 Human resources 40 40 13 4 3 0 0 80 6 243
2018 Financial management 36 40 18 3 1 2 0 77 5 180
2018 Procurement 28 37 27 4 4 0 0 65 9 22
2018 Materiel management 23 53 14 0 0 10 0 85 0 13
2018 Information management 34 37 17 7 3 2 0 73 10 118
2018 Information technology 29 39 19 8 4 1 0 69 12 172
2018 Internal audit 41 39 14 0 0 7 0 85 0 14
2018 Evaluation 25 29 16 21 4 5 0 57 26 27
2018 Data sciences 36 41 10 7 6 0 0 77 13 58
2018 Policy 35 35 20 6 2 2 0 72 8 343
2018 Project management 30 40 20 6 2 1 0 71 9 188
2018 Other services to the public 42 35 14 5 4 1 0 77 9 215
2018 None of the above 36 31 20 7 6 1 0 68 12 372

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 23 20 10 12 11 2 51 26 340
2018 Health care practitioners 7 19 45 7 7 8 7 31 17 14
2018 Federal regulators 26 26 30 12 6 0 0 52 18 17
2018 Compliance, inspection and enforcement 13 24 20 17 13 8 4 43 35 83
2018 Communications or public affairs 26 20 19 12 8 8 6 54 23 102
2018 Access to information and privacy 30 31 21 7 3 8 0 67 11 87
2018 Security 23 29 23 5 14 6 0 56 20 84
2018 Legal services 14 23 19 13 20 10 0 41 37 28
2018 Administration and operations 20 24 20 14 13 7 2 48 30 1421
2018 Human resources 26 28 17 9 6 11 2 62 18 245
2018 Financial management 23 32 19 6 7 11 2 63 15 180
2018 Procurement 9 28 29 15 4 10 4 43 23 22
2018 Materiel management 23 23 23 7 0 23 0 60 9 13
2018 Information management 24 22 22 12 9 8 2 51 24 117
2018 Information technology 13 25 23 16 9 11 2 44 29 170
2018 Internal audit 36 18 6 6 0 13 20 81 10 15
2018 Evaluation 11 15 15 15 22 22 0 34 47 26
2018 Data sciences 32 16 23 7 10 6 6 55 19 59
2018 Policy 18 18 21 15 8 17 2 45 29 345
2018 Project management 11 28 16 14 16 11 4 45 35 190
2018 Other services to the public 26 22 13 12 15 11 1 55 30 214
2018 None of the above 22 23 17 12 15 9 2 50 30 372
2017 Client contact centre 16 24 15 16 15 11 3 46 36 354
2017 Health care practitioners 0 28 30 23 0 12 7 35 29 17
2017 Federal regulators 20 14 27 27 7 0 6 36 35 15
2017 Compliance, inspection and enforcement 22 23 8 24 16 7 0 49 43 82
2017 Communications or public affairs 16 25 18 16 13 6 5 47 33 97
2017 Access to information and privacy 33 23 16 5 9 8 6 66 16 64
2017 Security 29 27 11 13 9 12 0 63 25 74
2017 Legal services 19 19 22 9 14 12 5 45 28 18
2017 Administration and operations 19 25 16 15 14 9 2 50 32 1585
2017 Human resources 23 29 15 10 5 11 7 63 19 208
2017 Financial management 21 23 18 10 12 11 5 53 26 179
2017 Procurement 8 44 25 5 4 10 4 60 11 23
2017 Materiel management 28 39 5 17 6 0 5 70 24 17
2017 Information management 19 22 18 13 10 14 4 50 28 133
2017 Information technology 19 23 17 15 12 12 2 49 31 208
2017 Internal audit 47 6 29 6 12 0 0 53 18 17
2017 Evaluation 16 28 18 12 12 11 3 50 28 33
2017 Data sciences 13 22 18 15 12 7 12 44 34 51
2017 Policy 19 20 17 11 11 18 4 50 28 311
2017 Project management 16 22 17 17 16 9 4 44 37 229
2017 Other services to the public 21 26 17 11 13 7 5 53 28 287
2017 None of the above 22 23 19 12 13 8 3 51 28 533
2014 Client contact centre 22 21 14 18 13 10 3 49 35 338
2014 Health care practitioners 25 33 25 4 0 9 4 66 5 20
2014 Federal regulators 10 24 18 15 16 12 5 41 37 39
2014 Compliance, inspection and enforcement 22 23 15 12 15 12 1 51 31 97
2014 Communications or public affairs 19 23 19 17 12 6 5 46 33 124
2014 Access to information and privacy 20 32 21 13 10 3 1 54 24 80
2014 Security 19 16 21 11 20 9 3 41 35 81
2014 Science and technology 15 15 20 20 24 5 0 32 47 20
2014 Legal services 12 13 10 10 29 27 0 34 53 21
2014 Administration and operations 20 23 17 15 13 9 2 48 32 1610
2014 Human resources 19 28 20 10 9 11 3 54 22 200
2014 Financial management 15 28 21 8 9 13 6 54 20 193
2014 Procurement 18 6 19 21 20 17 0 29 49 21
2014 Materiel management 20 17 39 0 16 8 0 40 17 13
2014 Information management 22 23 17 14 10 12 3 52 28 161
2014 Information technology 16 28 17 13 15 8 3 49 32 256
2014 Internal audit 24 18 12 13 26 6 0 46 42 16
2014 Evaluation 18 16 15 18 9 22 2 45 35 60
2014 Other services to the public 20 25 17 15 11 9 2 51 30 559
2014 None of the above 21 19 17 14 14 11 4 46 33 825

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 7 93 348
2018 Health care practitioners 0 100 14
2018 Compliance, inspection and enforcement 21 79 84
2018 Communications or public affairs 14 86 102
2018 Access to information and privacy 9 91 88
2018 Security 19 81 83
2018 Legal services 0 100 28
2018 Administration and operations 13 87 1423
2018 Human resources 7 93 246
2018 Financial management 9 91 179
2018 Procurement 0 100 22
2018 Information management 16 84 118
2018 Information technology 10 90 171
2018 Internal audit 0 100 15
2018 Evaluation 22 78 27
2018 Data sciences 8 92 59
2018 Policy 6 94 347
2018 Project management 15 85 191
2018 Other services to the public 11 89 216
2018 None of the above 12 88 376

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 40 26
2018 Compliance, inspection and enforcement 61 18
2018 Communications or public affairs 57 14
2018 Security 56 16
2018 Administration and operations 51 187
2018 Human resources 61 17
2018 Financial management 43 16
2018 Information management 70 19
2018 Information technology 55 18
2018 Policy 38 19
2018 Project management 47 30
2018 Other services to the public 45 24
2018 None of the above 57 46

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 74 26
2018 Compliance, inspection and enforcement 71 18
2018 Communications or public affairs 43 14
2018 Security 38 16
2018 Administration and operations 56 187
2018 Human resources 68 17
2018 Financial management 64 16
2018 Information management 52 19
2018 Information technology 53 18
2018 Policy 50 19
2018 Project management 59 30
2018 Other services to the public 62 24
2018 None of the above 68 46

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 18
2018 Administration and operations 10 187
2018 None of the above 0 46

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 18
2018 Communications or public affairs 0 14
2018 Security 0 16
2018 Administration and operations 0 187
2018 Human resources 0 17
2018 Financial management 0 16
2018 Information management 0 19
2018 Information technology 0 18
2018 Project management 0 30
2018 Other services to the public 0 24
2018 None of the above 0 46

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 18
2018 Security 0 16
2018 Administration and operations 4 187
2018 Human resources 0 17
2018 Financial management 0 16
2018 Policy 0 19
2018 Other services to the public 0 24
2018 None of the above 0 46

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 14
2018 Security 0 16
2018 Administration and operations 4 187
2018 Financial management 0 16
2018 Information management 0 19
2018 Information technology 0 18
2018 Policy 0 19

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 18
2018 Security 0 16
2018 Administration and operations 3 187
2018 Information management 0 19
2018 Policy 0 19

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 29 26
2018 Compliance, inspection and enforcement 26 18
2018 Communications or public affairs 35 14
2018 Administration and operations 39 187
2018 Financial management 38 16
2018 Information management 46 19
2018 Information technology 45 18
2018 Policy 36 19
2018 Project management 27 30
2018 Other services to the public 37 24
2018 None of the above 45 45

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 35 26
2018 Compliance, inspection and enforcement 55 18
2018 Communications or public affairs 43 14
2018 Administration and operations 39 187
2018 Human resources 28 17
2018 Financial management 49 16
2018 Information management 38 19
2018 Information technology 50 18
2018 Policy 41 19
2018 Project management 19 30
2018 Other services to the public 42 24
2018 None of the above 31 45

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Client contact centre 41 26
2018 Compliance, inspection and enforcement 49 18
2018 Communications or public affairs 65 14
2018 Security 51 16
2018 Administration and operations 46 187
2018 Human resources 37 17
2018 Financial management 33 16
2018 Information management 50 19
2018 Information technology 67 18
2018 Policy 46 19
2018 Project management 35 30
2018 Other services to the public 50 24
2018 None of the above 39 45

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 37 26
2018 Compliance, inspection and enforcement 57 18
2018 Communications or public affairs 57 14
2018 Security 49 16
2018 Administration and operations 39 187
2018 Human resources 61 17
2018 Financial management 44 16
2018 Information management 31 19
2018 Information technology 65 18
2018 Policy 32 19
2018 Project management 36 30
2018 Other services to the public 52 24
2018 None of the above 48 45

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 18 26
2018 Compliance, inspection and enforcement 40 18
2018 Communications or public affairs 36 14
2018 Administration and operations 30 187
2018 Human resources 43 17
2018 Information management 43 19
2018 Information technology 46 18
2018 Policy 26 19
2018 Project management 17 30
2018 Other services to the public 28 24
2018 None of the above 43 45

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 53 26
2018 Compliance, inspection and enforcement 49 18
2018 Communications or public affairs 57 14
2018 Security 38 16
2018 Administration and operations 51 187
2018 Human resources 59 17
2018 Information management 36 19
2018 Information technology 59 18
2018 Policy 57 19
2018 Project management 50 30
2018 Other services to the public 55 24
2018 None of the above 41 45

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 29 26
2018 Compliance, inspection and enforcement 40 18
2018 Communications or public affairs 36 14
2018 Security 32 16
2018 Administration and operations 31 187
2018 Human resources 30 17
2018 Information management 35 19
2018 Information technology 55 18
2018 Policy 31 19
2018 Project management 17 30
2018 Other services to the public 37 24
2018 None of the above 31 45

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 18
2018 Communications or public affairs 0 14
2018 Security 0 16
2018 Human resources 0 17
2018 Financial management 0 16
2018 Information management 0 19
2018 Information technology 0 18
2018 Policy 0 19
2018 Project management 0 30
2018 Other services to the public 0 24
2018 None of the above 0 45

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 8 187
2018 Human resources 0 17
2018 None of the above 11 45

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 14
2018 Administration and operations 10 187
2018 None of the above 11 45

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 41 26
2018 Compliance, inspection and enforcement 66 18
2018 Communications or public affairs 50 14
2018 Security 32 16
2018 Administration and operations 45 187
2018 Human resources 31 17
2018 Financial management 43 16
2018 Information management 44 19
2018 Information technology 62 18
2018 Policy 45 19
2018 Project management 32 30
2018 Other services to the public 69 24
2018 None of the above 57 45

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 20 26
2018 Administration and operations 26 187
2018 Policy 0 19
2018 Other services to the public 23 24
2018 None of the above 24 45

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 14
2018 Administration and operations 13 187
2018 Financial management 0 16
2018 Project management 17 30
2018 None of the above 20 45

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 41 26
2018 Compliance, inspection and enforcement 55 18
2018 Communications or public affairs 50 14
2018 Security 54 16
2018 Administration and operations 57 186
2018 Human resources 39 17
2018 Financial management 65 16
2018 Information management 67 19
2018 Information technology 55 18
2018 Policy 52 19
2018 Project management 51 30
2018 Other services to the public 48 24
2018 None of the above 40 46

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 28 26
2018 Compliance, inspection and enforcement 46 18
2018 Administration and operations 27 186
2018 Project management 40 30
2018 None of the above 13 46

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 14
2018 Administration and operations 4 186
2018 Project management 0 30

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Client contact centre 29 26
2018 Compliance, inspection and enforcement 29 18
2018 Communications or public affairs 0 14
2018 Administration and operations 12 186
2018 Information management 27 19
2018 Information technology 0 18
2018 Project management 21 30
2018 Other services to the public 32 24
2018 None of the above 18 46

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 16 26
2018 Communications or public affairs 0 14
2018 Administration and operations 9 186
2018 Financial management 0 16
2018 Information technology 0 18
2018 None of the above 14 46

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 14
2018 Security 0 16
2018 Administration and operations 4 186
2018 Human resources 0 17
2018 Financial management 0 16
2018 Information technology 0 18
2018 None of the above 0 46

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 19 26
2018 Security 0 16
2018 Administration and operations 11 186
2018 Human resources 0 17
2018 Information management 31 19
2018 Information technology 0 18
2018 Other services to the public 0 24
2018 None of the above 16 46

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 12 186
2018 Information technology 0 18
2018 None of the above 18 46

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 35 26
2018 Compliance, inspection and enforcement 34 18
2018 Communications or public affairs 35 14
2018 Security 39 16
2018 Administration and operations 26 186
2018 Human resources 44 17
2018 Information technology 39 18
2018 Policy 26 19
2018 Project management 32 30
2018 Other services to the public 31 24
2018 None of the above 35 46

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 14 180
2018 Human resources 0 17
2018 None of the above 0 45

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 24 23
2018 Compliance, inspection and enforcement 36 17
2018 Communications or public affairs 35 14
2018 Administration and operations 18 180
2018 Human resources 28 17
2018 None of the above 10 45

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 13 180
2018 Other services to the public 0 22

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Security 0 16
2018 Administration and operations 10 180
2018 Policy 0 18

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 23
2018 Administration and operations 13 180
2018 Human resources 0 17
2018 Policy 0 18
2018 None of the above 0 45

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 14 180
2018 Information management 34 17
2018 None of the above 12 45

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 10 180
2018 Financial management 33 16

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 13 180
2018 Financial management 0 16
2018 Information technology 28 18
2018 None of the above 16 45

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 10 180
2018 Financial management 0 16
2018 Information technology 24 18
2018 Project management 18 28
2018 None of the above 16 45

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 35 14
2018 Administration and operations 30 180
2018 Information management 35 17
2018 Information technology 56 18
2018 Policy 27 18
2018 Project management 32 28
2018 Other services to the public 43 22
2018 None of the above 33 45

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 23
2018 Administration and operations 8 180
2018 Financial management 0 16
2018 Other services to the public 29 22

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 40 23
2018 Compliance, inspection and enforcement 70 17
2018 Communications or public affairs 43 14
2018 Administration and operations 50 180
2018 Human resources 29 17
2018 Information management 46 17
2018 Information technology 71 18
2018 Policy 47 18
2018 Project management 60 28
2018 Other services to the public 56 22
2018 None of the above 64 45

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 23
2018 Compliance, inspection and enforcement 0 17
2018 Security 0 16
2018 Human resources 0 17
2018 Information management 0 17
2018 Information technology 0 18
2018 Policy 0 18
2018 Other services to the public 0 22

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 58 23
2018 Compliance, inspection and enforcement 30 17
2018 Communications or public affairs 50 14
2018 Security 38 16
2018 Administration and operations 52 180
2018 Human resources 61 17
2018 Information management 46 17
2018 Information technology 54 18
2018 Policy 61 18
2018 Project management 57 28
2018 Other services to the public 52 22
2018 None of the above 60 45

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 14
2018 Human resources 0 17
2018 Financial management 0 16
2018 Information management 0 17
2018 Policy 0 18
2018 Project management 0 28

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 12 180
2018 Policy 27 18
2018 Other services to the public 0 22

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 15 20 3 4 33 7 55 12 345
2018 Health care practitioners 32 8 24 0 0 36 0 62 0 13
2018 Federal regulators 35 25 19 16 0 0 5 63 17 18
2018 Compliance, inspection and enforcement 17 9 25 6 10 26 7 40 24 85
2018 Communications or public affairs 17 19 16 2 4 30 12 62 10 100
2018 Access to information and privacy 38 21 18 4 2 18 0 71 7 88
2018 Security 22 20 23 7 6 18 4 53 17 84
2018 Legal services 13 11 17 14 0 35 11 44 25 28
2018 Administration and operations 18 20 23 6 5 23 6 53 16 1422
2018 Human resources 17 16 19 1 3 34 10 59 8 245
2018 Financial management 25 15 18 3 1 31 9 65 5 179
2018 Procurement 13 18 20 9 6 24 10 47 22 22
2018 Materiel management 30 7 30 0 0 26 7 56 0 13
2018 Information management 24 17 21 5 4 25 4 58 12 118
2018 Information technology 17 15 23 5 4 32 3 50 14 173
2018 Internal audit 7 13 6 0 0 67 7 76 0 15
2018 Evaluation 11 7 23 17 7 32 3 27 38 27
2018 Data sciences 26 10 17 5 3 24 15 59 13 58
2018 Policy 14 14 21 5 3 35 7 49 14 346
2018 Project management 13 14 22 9 7 30 5 42 24 190
2018 Other services to the public 22 19 17 5 7 22 9 59 17 214
2018 None of the above 19 12 24 4 7 27 7 47 17 376
2017 Client contact centre 18 16 18 4 6 30 8 55 16 354
2017 Health care practitioners 16 36 12 6 0 30 0 75 8 17
2017 Federal regulators 21 7 40 0 7 13 13 37 9 15
2017 Compliance, inspection and enforcement 11 27 17 6 5 25 9 59 15 83
2017 Communications or public affairs 17 14 16 5 4 26 17 56 16 97
2017 Access to information and privacy 38 16 18 3 3 11 11 69 8 64
2017 Security 17 20 17 8 4 24 10 56 18 74
2017 Legal services 19 19 14 0 0 14 34 73 0 18
2017 Administration and operations 19 19 20 7 5 23 9 55 17 1585
2017 Human resources 19 19 14 3 1 29 15 68 7 208
2017 Financial management 23 19 12 3 3 31 10 71 9 180
2017 Procurement 12 32 13 5 0 34 4 71 8 23
2017 Materiel management 34 24 11 6 6 13 5 70 16 17
2017 Information management 22 15 12 6 5 32 8 62 19 132
2017 Information technology 17 16 23 3 5 27 9 51 12 208
2017 Internal audit 18 28 12 0 0 30 12 79 0 17
2017 Evaluation 16 18 30 0 9 18 10 46 13 33
2017 Data sciences 28 21 5 5 4 18 18 77 14 51
2017 Policy 14 11 19 4 2 39 10 50 13 312
2017 Project management 13 16 19 7 6 28 11 48 21 231
2017 Other services to the public 19 17 16 4 6 31 7 58 16 287
2017 None of the above 20 16 20 6 6 22 9 52 18 532
2014 Client contact centre 23 17 16 4 3 26 12 64 11 339
2014 Health care practitioners 35 13 20 6 0 21 4 65 8 20
2014 Federal regulators 18 16 13 8 8 33 5 54 26 39
2014 Compliance, inspection and enforcement 13 15 20 8 3 34 7 47 19 97
2014 Communications or public affairs 13 17 20 3 5 30 13 51 13 125
2014 Access to information and privacy 21 16 15 8 1 19 20 60 15 80
2014 Security 20 17 20 4 8 23 9 54 17 82
2014 Science and technology 16 20 15 5 13 20 10 52 27 20
2014 Legal services 17 5 13 10 19 32 4 34 45 21
2014 Administration and operations 20 17 18 6 5 26 9 56 16 1612
2014 Human resources 20 15 13 4 2 38 9 65 11 200
2014 Financial management 15 19 16 2 4 29 14 61 11 193
2014 Procurement 15 0 33 12 10 30 0 22 31 21
2014 Materiel management 37 8 16 0 8 22 8 65 12 13
2014 Information management 20 17 19 10 7 21 6 51 24 161
2014 Information technology 22 17 14 6 6 27 9 60 18 256
2014 Internal audit 13 17 13 0 6 38 13 61 13 16
2014 Evaluation 16 14 13 9 8 32 8 49 29 60
2014 Other services to the public 17 18 21 7 6 23 8 50 19 560
2014 None of the above 19 14 19 6 5 30 8 54 16 825

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 25 15 5 4 21 1 70 11 346
2018 Health care practitioners 38 44 7 0 0 12 0 92 0 14
2018 Federal regulators 45 22 16 11 0 0 5 71 12 18
2018 Compliance, inspection and enforcement 28 30 20 7 4 11 0 65 12 84
2018 Communications or public affairs 33 40 13 3 2 9 1 80 5 100
2018 Access to information and privacy 49 28 11 1 4 8 0 83 5 89
2018 Security 32 27 22 7 2 8 1 66 10 84
2018 Legal services 20 29 18 7 0 18 8 65 10 28
2018 Administration and operations 32 30 18 5 4 8 1 69 11 1419
2018 Human resources 32 35 14 1 3 15 1 78 5 245
2018 Financial management 37 30 16 2 1 14 1 79 2 179
2018 Procurement 17 39 20 10 4 9 0 61 16 22
2018 Materiel management 37 14 23 7 0 20 0 63 9 13
2018 Information management 36 31 16 7 1 9 0 73 9 118
2018 Information technology 28 33 19 4 3 12 1 71 8 172
2018 Internal audit 33 41 6 0 0 19 0 92 0 15
2018 Evaluation 23 23 21 14 7 12 0 52 24 27
2018 Data sciences 39 26 13 5 5 12 0 74 11 59
2018 Policy 27 29 21 6 2 13 1 65 10 346
2018 Project management 23 32 17 8 5 14 2 65 15 190
2018 Other services to the public 39 26 17 4 7 7 1 70 12 214
2018 None of the above 30 23 20 5 7 14 1 62 14 373
2017 Client contact centre 27 26 19 5 4 16 2 65 12 352
2017 Health care practitioners 19 52 0 6 0 24 0 93 7 17
2017 Federal regulators 34 20 26 13 0 7 0 58 14 15
2017 Compliance, inspection and enforcement 27 33 24 2 3 9 1 67 6 84
2017 Communications or public affairs 28 22 20 2 5 16 7 65 9 97
2017 Access to information and privacy 43 23 15 2 2 11 5 78 4 64
2017 Security 30 30 25 3 3 8 1 66 6 74
2017 Legal services 36 23 19 0 0 5 17 76 0 18
2017 Administration and operations 33 29 18 6 4 9 2 69 11 1583
2017 Human resources 33 32 16 2 1 12 4 77 4 208
2017 Financial management 34 34 14 2 3 13 0 78 5 181
2017 Procurement 32 48 8 0 0 12 0 91 0 22
2017 Materiel management 57 25 5 6 6 0 0 82 13 17
2017 Information management 33 29 10 6 4 17 1 76 12 132
2017 Information technology 25 26 24 3 4 17 3 62 9 208
2017 Internal audit 42 40 12 0 0 0 6 87 0 17
2017 Evaluation 25 27 21 3 9 11 3 61 14 33
2017 Data sciences 38 27 7 4 4 13 7 81 9 51
2017 Policy 28 27 18 3 2 18 2 70 7 312
2017 Project management 28 23 19 8 5 15 2 62 15 232
2017 Other services to the public 35 25 17 6 4 13 1 70 11 286
2017 None of the above 31 28 18 4 5 12 2 69 10 531
2014 Client contact centre 34 27 14 4 3 15 2 74 9 339
2014 Health care practitioners 44 31 10 0 0 15 0 88 0 20
2014 Federal regulators 31 18 11 13 8 18 2 61 26 39
2014 Compliance, inspection and enforcement 25 25 17 9 3 20 1 64 15 97
2014 Communications or public affairs 27 26 20 2 2 21 2 68 6 125
2014 Access to information and privacy 36 32 14 8 1 6 2 75 10 80
2014 Security 27 24 27 4 5 10 2 59 10 82
2014 Science and technology 16 25 11 5 13 30 0 58 27 20
2014 Legal services 22 24 9 15 14 16 0 56 34 21
2014 Administration and operations 33 26 18 5 3 14 2 69 10 1611
2014 Human resources 25 30 16 3 2 24 0 72 7 199
2014 Financial management 23 36 20 1 2 16 1 72 3 193
2014 Procurement 20 23 25 6 6 21 0 54 15 21
2014 Materiel management 37 14 16 8 0 24 0 68 11 13
2014 Information management 34 24 17 8 6 10 1 65 16 161
2014 Information technology 27 26 17 4 6 17 2 66 13 256
2014 Internal audit 6 36 6 13 6 26 6 63 28 16
2014 Evaluation 33 22 10 10 8 17 0 66 22 60
2014 Other services to the public 31 28 19 7 3 11 1 67 12 560
2014 None of the above 31 25 19 5 3 16 1 67 10 824

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 5 95 348
2018 Health care practitioners 0 100 14
2018 Compliance, inspection and enforcement 14 86 84
2018 Communications or public affairs 7 93 102
2018 Access to information and privacy 6 94 89
2018 Legal services 0 100 28
2018 Administration and operations 7 93 1416
2018 Human resources 3 97 244
2018 Financial management 3 97 180
2018 Procurement 0 100 22
2018 Materiel management 0 100 13
2018 Information management 13 87 118
2018 Information technology 4 96 172
2018 Internal audit 0 100 15
2018 Data sciences 8 92 58
2018 Policy 5 95 345
2018 Project management 9 91 190
2018 Other services to the public 7 93 216
2018 None of the above 8 92 375

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 31 16
2018 Administration and operations 33 102
2018 Information management 53 15
2018 Policy 48 17
2018 Project management 47 17
2018 Other services to the public 42 15
2018 None of the above 32 29

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 74 102
2018 Information management 60 15
2018 Policy 64 17
2018 Project management 70 17
2018 None of the above 85 29

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 16
2018 Compliance, inspection and enforcement 0 12
2018 Policy 0 17
2018 Other services to the public 0 15
2018 None of the above 0 29

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 16
2018 Compliance, inspection and enforcement 0 12
2018 Administration and operations 0 102
2018 Information management 0 15
2018 Policy 0 17
2018 Project management 0 17
2018 Other services to the public 0 15
2018 None of the above 0 29

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 16
2018 Administration and operations 7 102
2018 Information management 0 15
2018 Project management 0 17

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 16
2018 Information management 0 15

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 32 16
2018 Administration and operations 8 102
2018 Information management 0 15

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 31 16
2018 Administration and operations 28 101
2018 Other services to the public 38 15
2018 None of the above 25 29

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 37 16
2018 Administration and operations 19 101
2018 Other services to the public 32 15
2018 None of the above 28 29

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 45 16
2018 Administration and operations 20 101

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 16
2018 Compliance, inspection and enforcement 0 12
2018 Administration and operations 5 101
2018 None of the above 0 29

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 25 101
2018 Information management 32 15
2018 None of the above 27 29

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 19 101
2018 Policy 36 17
2018 Other services to the public 34 15
2018 None of the above 30 29

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 16
2018 Policy 0 17

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 16
2018 Project management 0 17
2018 Other services to the public 0 15

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 16
2018 Administration and operations 11 101
2018 Information management 0 15
2018 Policy 0 17

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 18 101

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 16
2018 Compliance, inspection and enforcement 0 12
2018 Administration and operations 0 101
2018 Information management 0 15
2018 Policy 0 17
2018 Project management 0 17
2018 Other services to the public 0 15
2018 None of the above 0 29

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 15 101
2018 Project management 34 17

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 16
2018 Compliance, inspection and enforcement 0 12
2018 Administration and operations 0 101
2018 Information management 0 15
2018 Policy 0 17
2018 Project management 0 17
2018 Other services to the public 0 15
2018 None of the above 0 29

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 18 101
2018 Information management 36 15
2018 Policy 0 17
2018 None of the above 29 29

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 27 102
2018 Policy 42 17
2018 Project management 36 17
2018 Other services to the public 40 15
2018 None of the above 23 29

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 11 102
2018 Information management 0 15
2018 Project management 29 17
2018 Other services to the public 34 15

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Information management 0 15
2018 Policy 0 17
2018 Project management 0 17
2018 Other services to the public 0 15
2018 None of the above 0 29

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Administration and operations 16 102

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 12
2018 Administration and operations 8 102

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 12
2018 Policy 0 17

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Other services to the public 0 15

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 12
2018 Administration and operations 14 102
2018 Other services to the public 0 15
2018 None of the above 15 29

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 47 16
2018 Compliance, inspection and enforcement 58 12
2018 Administration and operations 54 102
2018 Information management 52 15
2018 Policy 35 17
2018 Project management 42 17
2018 Other services to the public 60 15
2018 None of the above 52 29

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 12
2018 Administration and operations 6 98
2018 Other services to the public 0 12

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 14 98
2018 Project management 37 16

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 12
2018 Administration and operations 8 98
2018 Project management 0 16
2018 Other services to the public 0 12
2018 None of the above 0 28

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 15
2018 Compliance, inspection and enforcement 0 12
2018 Information management 0 14
2018 Other services to the public 0 12
2018 None of the above 0 28

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 12
2018 Information management 0 14
2018 Policy 0 17

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 12
2018 Administration and operations 7 98
2018 Policy 0 17
2018 Project management 0 16
2018 Other services to the public 0 12

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 15
2018 Administration and operations 7 98

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 14 98

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 12
2018 Administration and operations 10 98

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 24 98
2018 Project management 37 16
2018 None of the above 20 28

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 15
2018 Compliance, inspection and enforcement 0 12
2018 Administration and operations 10 98
2018 Policy 0 17

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 42 15
2018 Compliance, inspection and enforcement 59 12
2018 Administration and operations 53 98
2018 Information management 47 14
2018 Policy 46 17
2018 Project management 62 16
2018 None of the above 41 28

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 15
2018 Compliance, inspection and enforcement 0 12
2018 Information management 0 14
2018 Project management 0 16
2018 Other services to the public 0 12

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 35 15
2018 Compliance, inspection and enforcement 58 12
2018 Administration and operations 61 98
2018 Information management 42 14
2018 Policy 64 17
2018 Project management 50 16
2018 Other services to the public 59 12
2018 None of the above 69 28

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 15
2018 Compliance, inspection and enforcement 0 12
2018 Information management 0 14
2018 Policy 0 17
2018 Project management 0 16

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 41 15
2018 Compliance, inspection and enforcement 0 12
2018 Administration and operations 14 98

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 16 18 4 1 34 6 61 9 349
2018 Health care practitioners 29 15 29 0 0 19 7 60 0 14
2018 Federal regulators 24 25 29 11 0 10 0 55 13 18
2018 Compliance, inspection and enforcement 16 10 24 8 5 29 8 40 21 85
2018 Communications or public affairs 21 15 18 1 1 36 9 65 4 101
2018 Access to information and privacy 43 18 16 1 3 15 4 76 5 87
2018 Security 22 22 24 4 2 22 5 59 9 83
2018 Legal services 10 18 19 4 0 43 7 54 8 28
2018 Administration and operations 19 21 22 3 3 27 5 59 9 1414
2018 Human resources 22 19 18 0 0 33 7 69 1 243
2018 Financial management 27 16 18 3 2 28 6 66 7 180
2018 Procurement 13 24 25 4 4 24 6 52 12 22
2018 Materiel management 30 0 36 0 0 26 7 45 0 13
2018 Information management 25 16 24 7 3 20 5 55 13 117
2018 Information technology 20 12 27 2 2 34 4 51 7 172
2018 Internal audit 7 19 6 0 0 67 0 80 0 15
2018 Evaluation 18 7 21 3 3 43 3 47 13 27
2018 Data sciences 26 13 13 3 2 28 14 68 9 59
2018 Policy 16 13 19 3 1 42 6 56 8 348
2018 Project management 20 13 23 4 4 31 6 52 12 191
2018 Other services to the public 25 17 17 3 5 26 8 63 11 215
2018 None of the above 20 11 25 5 4 29 6 48 14 375
2017 Client contact centre 17 19 18 2 4 32 7 60 10 352
2017 Health care practitioners 11 35 12 0 0 36 7 79 0 17
2017 Federal regulators 27 7 40 0 7 13 7 42 8 15
2017 Compliance, inspection and enforcement 22 21 19 2 3 27 6 63 8 84
2017 Communications or public affairs 14 14 17 2 2 34 17 56 8 96
2017 Access to information and privacy 30 19 18 2 0 16 16 71 2 64
2017 Security 18 19 17 0 3 34 9 65 5 74
2017 Legal services 19 5 23 0 0 18 34 50 0 18
2017 Administration and operations 21 18 19 3 2 30 7 62 8 1584
2017 Human resources 22 17 12 1 1 35 11 72 5 207
2017 Financial management 24 19 13 2 1 33 8 73 4 181
2017 Procurement 26 31 8 0 0 35 0 88 0 23
2017 Materiel management 27 32 17 0 6 13 5 72 8 17
2017 Information management 19 24 13 2 3 29 11 70 9 133
2017 Information technology 20 15 22 2 2 29 10 57 7 210
2017 Internal audit 12 16 12 0 0 49 12 70 0 17
2017 Evaluation 13 18 28 3 9 26 3 44 17 33
2017 Data sciences 22 15 27 0 2 18 16 56 3 51
2017 Policy 14 11 15 4 1 46 9 55 12 312
2017 Project management 16 13 19 4 4 33 12 52 14 230
2017 Other services to the public 21 18 14 3 3 34 6 66 10 287
2017 None of the above 20 15 20 4 2 30 9 59 9 531
2014 Client contact centre 22 16 15 4 2 31 11 64 10 339
2014 Health care practitioners 34 30 16 0 0 16 4 80 0 20
2014 Federal regulators 15 8 20 6 0 49 2 48 11 39
2014 Compliance, inspection and enforcement 15 19 14 5 2 39 6 62 12 97
2014 Communications or public affairs 14 12 24 1 3 34 12 47 7 125
2014 Access to information and privacy 18 16 15 4 1 27 19 63 10 80
2014 Security 24 11 25 5 0 21 13 54 7 81
2014 Science and technology 16 20 25 0 0 34 5 59 0 20
2014 Legal services 13 14 24 0 10 36 4 45 16 21
2014 Administration and operations 22 15 18 3 2 31 9 62 9 1608
2014 Human resources 20 15 12 1 1 43 7 70 5 200
2014 Financial management 14 18 16 1 1 35 15 63 5 192
2014 Procurement 15 19 30 0 6 30 0 49 9 21
2014 Materiel management 29 8 24 0 8 22 8 53 12 13
2014 Information management 22 16 17 4 3 30 7 60 13 161
2014 Information technology 23 16 18 1 4 31 7 63 8 255
2014 Internal audit 6 24 0 6 6 57 0 70 30 16
2014 Evaluation 20 13 13 2 3 42 6 64 10 60
2014 Other services to the public 22 15 20 4 2 31 7 59 9 559
2014 None of the above 19 14 20 2 2 35 8 59 6 825

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 24 16 3 2 18 1 73 7 349
2018 Health care practitioners 51 35 14 0 0 0 0 86 0 14
2018 Federal regulators 40 32 12 11 0 5 0 75 12 18
2018 Compliance, inspection and enforcement 26 28 18 11 5 12 0 62 18 84
2018 Communications or public affairs 37 31 13 1 1 17 1 82 2 102
2018 Access to information and privacy 53 26 11 1 2 6 1 84 4 89
2018 Security 30 27 23 5 1 13 1 66 7 83
2018 Legal services 16 29 26 0 0 26 3 63 0 28
2018 Administration and operations 35 31 17 3 3 10 1 74 7 1414
2018 Human resources 37 35 12 3 1 11 1 82 4 243
2018 Financial management 40 29 16 3 2 10 1 77 5 180
2018 Procurement 24 43 20 0 4 9 0 73 5 22
2018 Materiel management 44 9 27 0 0 20 0 66 0 13
2018 Information management 35 30 21 5 1 8 0 70 7 117
2018 Information technology 35 25 22 3 1 13 1 70 4 173
2018 Internal audit 33 41 13 0 0 13 0 85 0 15
2018 Evaluation 27 14 25 10 3 20 0 51 17 27
2018 Data sciences 36 35 12 3 2 13 0 81 5 59
2018 Policy 32 29 18 4 1 14 1 72 6 348
2018 Project management 34 25 19 3 4 13 3 70 7 192
2018 Other services to the public 41 26 16 4 5 7 1 73 9 216
2018 None of the above 32 24 19 5 5 14 1 66 12 373
2017 Client contact centre 30 29 17 4 4 14 2 70 10 352
2017 Health care practitioners 16 54 6 0 0 24 0 93 0 17
2017 Federal regulators 34 7 46 7 0 7 0 44 7 15
2017 Compliance, inspection and enforcement 36 31 17 3 3 8 1 74 7 84
2017 Communications or public affairs 30 24 15 3 3 17 8 72 8 97
2017 Access to information and privacy 49 25 14 2 0 6 5 83 2 64
2017 Security 29 37 20 0 0 13 1 77 0 74
2017 Legal services 36 23 23 0 0 0 17 72 0 18
2017 Administration and operations 37 30 16 3 2 11 2 76 6 1580
2017 Human resources 42 26 13 2 1 14 2 82 3 207
2017 Financial management 32 36 12 1 1 14 3 83 3 180
2017 Procurement 45 30 8 0 0 17 0 91 0 23
2017 Materiel management 39 39 17 0 6 0 0 77 6 17
2017 Information management 33 31 12 2 3 16 3 79 6 132
2017 Information technology 30 27 20 1 2 17 2 71 4 210
2017 Internal audit 42 46 6 0 0 6 0 94 0 17
2017 Evaluation 22 30 19 3 9 18 0 63 15 33
2017 Data sciences 35 29 15 2 0 13 7 79 2 51
2017 Policy 31 30 14 2 1 18 3 78 5 312
2017 Project management 28 29 16 5 4 16 2 69 11 231
2017 Other services to the public 35 29 14 2 4 14 2 76 7 287
2017 None of the above 36 26 17 2 3 15 2 74 5 528
2014 Client contact centre 36 25 14 4 2 16 2 75 7 339
2014 Health care practitioners 53 31 10 0 0 6 0 89 0 20
2014 Federal regulators 41 15 17 6 0 21 0 71 7 39
2014 Compliance, inspection and enforcement 35 28 13 4 2 18 1 77 7 97
2014 Communications or public affairs 29 25 17 2 2 25 2 73 4 125
2014 Access to information and privacy 45 23 9 5 1 11 5 81 8 80
2014 Security 29 24 28 8 1 6 3 59 10 81
2014 Science and technology 20 15 26 0 0 38 0 57 0 20
2014 Legal services 19 24 14 0 10 34 0 64 15 21
2014 Administration and operations 36 26 16 3 2 16 2 75 6 1608
2014 Human resources 28 31 13 0 1 25 2 81 2 200
2014 Financial management 26 35 14 1 1 22 1 79 3 193
2014 Procurement 24 29 20 6 0 21 0 67 8 21
2014 Materiel management 29 23 24 0 0 24 0 68 0 13
2014 Information management 33 26 14 7 3 17 1 71 12 160
2014 Information technology 32 24 19 2 3 17 2 70 6 256
2014 Internal audit 12 18 32 6 0 32 0 44 9 16
2014 Evaluation 33 29 14 0 3 20 0 78 4 60
2014 Other services to the public 37 28 17 3 2 13 1 75 5 557
2014 None of the above 34 23 18 2 2 17 3 72 5 826
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 59 22 9 2 5 2 1 83 7 343
2018 Health care practitioners 31 41 14 14 0 0 0 72 14 14
2018 Federal regulators 56 22 22 0 0 0 0 78 0 18
2018 Compliance, inspection and enforcement 46 21 16 9 6 2 0 69 15 84
2018 Communications or public affairs 69 20 5 4 2 0 0 89 6 98
2018 Access to information and privacy 62 22 10 4 0 1 0 86 4 87
2018 Security 51 32 11 2 4 0 0 83 7 84
2018 Legal services 70 19 4 3 4 0 0 89 7 28
2018 Administration and operations 54 25 12 4 5 1 0 79 9 1404
2018 Human resources 71 17 5 3 1 3 0 91 4 243
2018 Financial management 64 25 8 1 0 1 0 90 1 176
2018 Procurement 57 30 9 0 4 0 0 87 4 22
2018 Materiel management 57 34 9 0 0 0 0 91 0 13
2018 Information management 55 19 13 5 3 4 0 78 9 118
2018 Information technology 57 26 6 5 3 1 1 85 9 171
2018 Internal audit 81 13 0 0 0 6 0 100 0 15
2018 Evaluation 59 23 11 3 4 0 0 82 7 27
2018 Data sciences 62 14 16 3 5 0 0 76 8 57
2018 Policy 68 21 6 3 1 0 1 90 4 342
2018 Project management 58 23 11 5 3 0 0 80 8 191
2018 Other services to the public 51 25 13 5 5 1 1 77 10 216
2018 None of the above 51 24 11 4 7 3 0 77 11 369
2017 Client contact centre 51 23 13 7 4 2 0 76 11 354
2017 Health care practitioners 58 30 6 6 0 0 0 89 6 17
2017 Federal regulators 67 13 7 0 13 0 0 80 13 15
2017 Compliance, inspection and enforcement 51 25 14 4 5 1 0 76 10 84
2017 Communications or public affairs 50 33 4 4 6 2 0 85 10 97
2017 Access to information and privacy 61 24 10 3 0 2 2 87 3 63
2017 Security 55 33 8 4 0 0 0 88 4 74
2017 Legal services 40 19 0 5 31 5 0 62 38 18
2017 Administration and operations 56 24 10 4 4 2 0 81 8 1584
2017 Human resources 72 22 3 1 1 0 0 94 3 208
2017 Financial management 65 25 6 2 2 0 0 90 4 181
2017 Procurement 63 33 4 0 0 0 0 96 0 23
2017 Materiel management 63 12 14 5 6 0 0 75 11 17
2017 Information management 52 23 14 1 4 5 1 80 5 133
2017 Information technology 52 22 12 6 5 3 0 77 11 209
2017 Internal audit 64 18 12 6 0 0 0 82 6 17
2017 Evaluation 52 33 6 3 3 3 0 88 6 33
2017 Data sciences 64 27 9 0 0 0 0 91 0 51
2017 Policy 59 26 9 4 1 0 0 86 5 311
2017 Project management 62 21 8 2 5 1 0 85 7 232
2017 Other services to the public 51 27 12 5 4 1 0 79 9 286
2017 None of the above 55 25 9 3 6 1 0 82 9 534

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 34 22 12 8 5 1 54 22 345
2018 Health care practitioners 46 39 15 0 0 0 0 85 0 13
2018 Federal regulators 34 38 17 11 0 0 0 72 11 18
2018 Compliance, inspection and enforcement 28 37 19 11 5 0 0 65 16 81
2018 Communications or public affairs 51 36 10 2 0 1 0 88 2 102
2018 Access to information and privacy 38 34 13 8 4 4 0 74 12 89
2018 Security 35 35 18 6 4 0 1 71 11 82
2018 Legal services 17 58 15 3 3 3 0 78 7 28
2018 Administration and operations 26 41 16 9 5 3 0 69 14 1421
2018 Human resources 36 39 15 3 4 3 0 77 7 244
2018 Financial management 31 42 15 3 2 6 0 78 6 181
2018 Procurement 13 51 13 19 4 0 0 64 23 22
2018 Materiel management 23 15 15 18 8 22 0 49 32 12
2018 Information management 27 34 19 10 6 5 0 64 16 118
2018 Information technology 23 36 24 11 3 3 1 61 14 171
2018 Internal audit 32 52 16 0 0 0 0 84 0 15
2018 Evaluation 32 38 18 7 0 5 0 74 7 27
2018 Data sciences 30 45 10 11 0 3 0 78 11 59
2018 Policy 40 44 10 4 1 1 0 85 6 345
2018 Project management 23 48 20 7 1 1 0 72 8 190
2018 Other services to the public 25 37 19 7 9 3 0 64 16 215
2018 None of the above 24 29 22 13 9 3 0 55 22 377
2017 Client contact centre 13 33 21 12 13 7 1 50 27 354
2017 Health care practitioners 42 26 12 7 7 7 0 73 14 17
2017 Federal regulators 13 33 34 20 0 0 0 46 20 15
2017 Compliance, inspection and enforcement 8 44 26 7 9 6 0 55 17 83
2017 Communications or public affairs 13 39 22 13 7 4 1 55 22 97
2017 Access to information and privacy 20 38 20 6 2 14 0 67 9 64
2017 Security 16 25 28 18 3 10 0 46 23 74
2017 Legal services 14 40 19 0 10 5 12 66 12 18
2017 Administration and operations 17 38 19 13 8 5 0 58 22 1583
2017 Human resources 27 35 18 10 3 7 1 67 14 208
2017 Financial management 26 39 16 7 3 8 0 72 11 181
2017 Procurement 18 27 30 12 4 9 0 50 17 23
2017 Materiel management 22 40 20 7 5 0 7 66 13 17
2017 Information management 20 37 14 6 8 14 1 67 16 132
2017 Information technology 11 32 22 13 9 12 0 50 25 210
2017 Internal audit 6 58 18 12 6 0 0 64 18 17
2017 Evaluation 10 36 9 27 9 10 0 50 40 33
2017 Data sciences 19 42 14 11 5 9 0 67 18 51
2017 Policy 18 44 15 13 4 6 1 66 18 311
2017 Project management 18 35 23 12 8 4 0 55 21 231
2017 Other services to the public 21 31 22 12 8 6 0 55 22 288
2017 None of the above 19 34 19 12 8 7 1 57 22 534

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 30 20 14 13 4 0 51 28 346
2018 Health care practitioners 31 48 21 0 0 0 0 79 0 14
2018 Federal regulators 40 20 24 16 0 0 0 60 16 18
2018 Compliance, inspection and enforcement 23 33 19 16 9 0 0 56 25 82
2018 Communications or public affairs 38 33 15 10 3 2 0 72 13 102
2018 Access to information and privacy 39 34 11 6 6 3 0 76 13 89
2018 Security 27 38 17 8 8 1 1 66 16 84
2018 Legal services 21 46 15 7 8 3 0 69 15 28
2018 Administration and operations 24 36 18 12 8 2 0 61 20 1422
2018 Human resources 35 42 12 7 3 1 0 78 10 245
2018 Financial management 30 40 21 5 1 1 0 72 7 181
2018 Procurement 19 42 16 15 9 0 0 60 24 22
2018 Materiel management 23 44 25 0 8 0 0 67 8 12
2018 Information management 32 30 19 10 7 2 0 63 18 118
2018 Information technology 20 36 25 9 7 4 0 58 17 170
2018 Internal audit 54 39 6 0 0 0 0 94 0 15
2018 Evaluation 22 34 14 15 11 5 0 59 27 27
2018 Data sciences 31 35 13 11 6 3 0 68 18 59
2018 Policy 34 37 14 11 3 1 0 72 14 346
2018 Project management 19 38 23 13 7 1 0 57 20 190
2018 Other services to the public 22 35 20 7 11 4 0 60 19 217
2018 None of the above 23 28 21 13 11 4 0 54 25 375
2017 Client contact centre 12 29 19 19 17 4 0 43 37 355
2017 Health care practitioners 11 58 12 19 0 0 0 69 19 17
2017 Federal regulators 33 20 20 20 7 0 0 53 27 15
2017 Compliance, inspection and enforcement 23 40 18 9 10 0 0 63 19 84
2017 Communications or public affairs 11 54 14 15 4 2 0 66 19 96
2017 Access to information and privacy 32 33 22 5 3 5 0 68 8 63
2017 Security 18 37 29 11 3 3 0 57 14 74
2017 Legal services 14 19 31 5 27 5 0 34 33 18
2017 Administration and operations 18 39 18 15 8 2 0 58 23 1583
2017 Human resources 28 45 11 12 1 2 1 75 14 208
2017 Financial management 29 42 17 5 3 3 0 74 9 181
2017 Procurement 17 57 8 5 8 5 0 78 13 23
2017 Materiel management 18 58 5 7 5 0 7 82 13 17
2017 Information management 26 36 11 13 6 7 1 67 21 133
2017 Information technology 14 39 23 13 6 5 0 56 20 209
2017 Internal audit 29 29 18 18 6 0 0 58 24 17
2017 Evaluation 12 45 6 21 12 3 0 60 34 33
2017 Data sciences 29 42 7 15 4 4 0 74 19 51
2017 Policy 19 45 17 12 6 2 0 65 18 312
2017 Project management 16 34 22 13 10 3 2 52 24 232
2017 Other services to the public 21 35 17 11 10 5 0 60 22 288
2017 None of the above 19 32 18 15 10 5 1 54 26 534

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 17 24 17 26 1 1 32 44 349
2018 Health care practitioners 21 22 31 14 7 0 5 46 22 14
2018 Federal regulators 19 11 21 15 33 0 0 30 49 18
2018 Compliance, inspection and enforcement 8 26 28 9 29 0 0 34 38 85
2018 Communications or public affairs 25 25 29 14 7 0 0 50 21 101
2018 Access to information and privacy 19 29 21 10 18 0 3 49 29 89
2018 Security 12 20 28 16 22 0 1 33 39 83
2018 Legal services 3 26 28 24 19 0 0 29 43 28
2018 Administration and operations 14 20 24 18 23 0 1 34 41 1420
2018 Human resources 14 22 30 17 14 0 2 37 32 245
2018 Financial management 21 27 21 15 15 1 0 48 30 181
2018 Procurement 4 19 13 14 49 0 0 24 63 22
2018 Materiel management 20 7 7 14 46 7 0 28 64 13
2018 Information management 18 28 23 14 15 1 0 47 29 117
2018 Information technology 15 32 24 10 18 1 1 48 28 172
2018 Internal audit 13 42 25 6 6 0 6 60 14 15
2018 Evaluation 23 36 16 4 18 0 4 61 22 26
2018 Data sciences 21 15 21 21 21 0 2 36 43 59
2018 Policy 14 25 31 15 14 0 1 40 29 346
2018 Project management 13 20 26 14 26 0 1 34 40 192
2018 Other services to the public 15 23 19 18 23 0 1 39 41 217
2018 None of the above 17 21 20 15 24 0 3 39 40 376
2017 Client contact centre 11 17 16 17 36 0 3 29 54 354
2017 Health care practitioners 6 17 31 17 18 0 12 25 40 17
2017 Federal regulators 21 21 6 19 33 0 0 42 52 15
2017 Compliance, inspection and enforcement 15 18 24 19 23 0 1 34 42 84
2017 Communications or public affairs 19 20 20 18 20 0 2 40 39 97
2017 Access to information and privacy 16 19 25 19 22 0 0 35 40 64
2017 Security 11 11 18 21 38 0 0 22 60 74
2017 Legal services 14 0 5 33 48 0 0 14 81 18
2017 Administration and operations 13 18 20 19 30 0 1 31 49 1584
2017 Human resources 12 20 27 21 20 0 1 32 41 208
2017 Financial management 17 27 25 12 15 2 2 46 28 181
2017 Procurement 9 10 35 21 25 0 0 20 46 23
2017 Materiel management 13 20 23 20 17 0 7 36 39 17
2017 Information management 16 23 17 14 25 1 4 41 41 133
2017 Information technology 25 24 24 14 10 1 2 50 25 210
2017 Internal audit 6 35 12 23 19 0 6 43 44 17
2017 Evaluation 15 21 24 15 22 0 3 37 38 33
2017 Data sciences 20 18 17 20 16 4 5 42 39 51
2017 Policy 18 23 23 13 22 0 0 41 35 311
2017 Project management 8 20 24 17 29 0 1 29 47 232
2017 Other services to the public 13 23 19 19 25 1 1 36 45 287
2017 None of the above 15 17 19 21 27 0 1 32 48 529

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 31 26 12 9 1 2 52 22 347
2018 Health care practitioners 22 35 28 7 7 0 0 58 14 14
2018 Federal regulators 37 27 16 3 16 0 0 64 20 18
2018 Compliance, inspection and enforcement 14 21 26 16 22 0 0 35 39 82
2018 Communications or public affairs 12 32 32 14 10 0 0 44 23 101
2018 Access to information and privacy 31 21 27 12 8 0 1 53 20 89
2018 Security 18 25 31 16 10 0 0 43 26 84
2018 Legal services 7 36 22 17 18 0 0 43 35 28
2018 Administration and operations 18 25 29 17 11 0 0 43 28 1421
2018 Human resources 13 31 27 18 9 0 1 45 27 246
2018 Financial management 16 29 33 16 4 2 1 46 21 181
2018 Procurement 6 9 51 25 9 0 0 15 34 22
2018 Materiel management 56 7 14 17 0 7 0 67 18 13
2018 Information management 28 33 25 13 1 0 0 61 14 117
2018 Information technology 17 30 20 24 8 1 0 47 33 171
2018 Internal audit 22 26 34 12 6 0 0 48 18 15
2018 Evaluation 27 23 36 11 3 0 0 50 14 27
2018 Data sciences 18 31 30 15 6 0 0 49 21 59
2018 Policy 14 27 32 17 9 0 0 42 26 346
2018 Project management 16 24 26 20 14 0 0 40 33 192
2018 Other services to the public 24 23 29 12 11 0 2 48 23 216
2018 None of the above 30 21 21 17 8 0 1 52 26 378
2017 Client contact centre 19 24 27 18 11 0 1 43 30 354
2017 Health care practitioners 18 35 29 6 13 0 0 53 19 17
2017 Federal regulators 33 28 19 7 13 0 0 61 20 15
2017 Compliance, inspection and enforcement 11 28 35 12 14 0 0 39 26 84
2017 Communications or public affairs 12 25 32 18 12 0 1 37 30 97
2017 Access to information and privacy 26 30 20 11 11 0 2 57 22 63
2017 Security 16 34 28 12 9 0 1 50 21 74
2017 Legal services 31 36 0 19 14 0 0 68 32 18
2017 Administration and operations 18 26 28 16 10 0 1 45 27 1587
2017 Human resources 15 30 32 13 9 0 2 45 22 208
2017 Financial management 18 26 35 14 6 1 0 45 20 181
2017 Procurement 13 54 25 4 4 0 0 67 8 23
2017 Materiel management 34 20 17 25 5 0 0 53 30 17
2017 Information management 32 33 22 8 2 0 2 66 11 132
2017 Information technology 19 28 28 15 9 0 1 48 24 210
2017 Internal audit 30 36 22 12 0 0 0 66 12 17
2017 Evaluation 15 28 33 9 15 0 0 43 24 33
2017 Data sciences 17 18 29 19 7 2 7 39 28 50
2017 Policy 15 28 29 15 12 1 0 44 27 312
2017 Project management 14 26 35 15 8 0 1 41 24 231
2017 Other services to the public 24 30 23 16 6 0 1 54 23 288
2017 None of the above 26 24 23 17 9 0 1 51 26 531

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 26 19 8 7 1 11 61 17 346
2018 Health care practitioners 34 31 28 0 7 0 0 65 7 14
2018 Federal regulators 37 23 6 19 16 0 0 60 34 18
2018 Compliance, inspection and enforcement 20 26 22 16 15 0 0 46 32 85
2018 Communications or public affairs 19 31 30 13 7 0 1 50 20 101
2018 Access to information and privacy 37 27 14 15 3 0 4 67 19 89
2018 Security 27 34 24 9 5 0 1 61 14 82
2018 Legal services 8 38 32 14 8 0 0 46 22 27
2018 Administration and operations 23 27 27 13 8 0 2 52 21 1414
2018 Human resources 23 27 26 14 8 0 2 51 22 245
2018 Financial management 22 34 23 12 7 1 1 57 20 179
2018 Procurement 11 4 39 32 13 0 0 15 46 22
2018 Materiel management 49 14 30 0 0 7 0 67 0 13
2018 Information management 38 30 16 10 7 0 0 68 16 117
2018 Information technology 26 24 22 14 11 1 1 52 26 172
2018 Internal audit 35 40 13 12 0 0 0 75 12 15
2018 Evaluation 36 28 25 7 4 0 0 64 11 26
2018 Data sciences 24 23 27 21 5 0 0 48 25 59
2018 Policy 17 28 30 16 8 0 1 45 25 342
2018 Project management 18 26 25 22 9 0 0 44 31 191
2018 Other services to the public 33 24 23 9 7 0 4 59 17 216
2018 None of the above 32 25 21 10 9 1 1 58 20 375
2017 Client contact centre 22 21 22 14 12 2 7 47 29 352
2017 Health care practitioners 34 47 0 12 7 0 0 81 19 17
2017 Federal regulators 20 32 34 7 7 0 0 52 14 15
2017 Compliance, inspection and enforcement 25 28 21 13 9 1 2 54 23 84
2017 Communications or public affairs 14 35 23 17 10 0 1 49 27 97
2017 Access to information and privacy 34 27 23 8 6 0 2 62 14 63
2017 Security 34 29 20 9 3 0 5 67 12 74
2017 Legal services 31 14 31 5 14 0 5 48 20 18
2017 Administration and operations 24 29 22 14 7 1 3 55 22 1577
2017 Human resources 23 35 23 14 4 0 1 59 18 207
2017 Financial management 24 35 23 10 6 1 1 60 17 180
2017 Procurement 18 43 30 9 0 0 0 61 9 23
2017 Materiel management 30 33 20 12 5 0 0 64 17 17
2017 Information management 38 31 15 11 1 0 3 72 13 132
2017 Information technology 20 32 27 12 8 0 1 52 20 209
2017 Internal audit 36 23 29 6 0 0 6 63 6 17
2017 Evaluation 25 21 31 14 9 0 0 46 23 33
2017 Data sciences 21 16 25 16 11 2 9 41 31 51
2017 Policy 19 31 23 16 11 0 1 50 27 312
2017 Project management 18 32 23 15 11 0 1 51 26 231
2017 Other services to the public 33 29 23 9 4 1 3 64 13 286
2017 None of the above 30 28 20 12 7 0 2 60 19 532

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 23 21 14 16 3 3 45 33 348
2018 Health care practitioners 33 14 32 21 0 0 0 47 21 14
2018 Federal regulators 26 33 22 3 16 0 0 59 19 18
2018 Compliance, inspection and enforcement 20 15 29 15 21 0 0 35 36 84
2018 Communications or public affairs 24 35 25 10 4 1 1 61 14 101
2018 Access to information and privacy 35 20 20 11 11 1 1 56 23 89
2018 Security 26 27 22 12 13 0 1 53 25 84
2018 Legal services 3 46 31 13 7 0 0 49 20 28
2018 Administration and operations 24 21 24 16 13 1 1 46 29 1417
2018 Human resources 25 28 20 16 9 0 1 54 25 243
2018 Financial management 23 30 26 13 4 1 2 55 18 178
2018 Procurement 7 14 49 14 17 0 0 20 31 21
2018 Materiel management 56 7 14 10 0 7 7 73 11 13
2018 Information management 29 25 25 13 7 0 1 55 20 117
2018 Information technology 17 17 26 22 15 2 1 36 38 172
2018 Internal audit 24 50 21 6 0 0 0 73 6 14
2018 Evaluation 40 29 25 4 4 0 0 68 7 26
2018 Data sciences 26 23 17 24 10 0 0 49 34 58
2018 Policy 19 30 25 17 8 1 1 49 26 347
2018 Project management 18 23 24 23 12 1 0 41 35 191
2018 Other services to the public 29 21 24 13 8 2 3 52 22 215
2018 None of the above 34 19 21 13 11 1 1 54 25 374
2017 Client contact centre 16 24 21 17 16 2 3 43 35 351
2017 Health care practitioners 17 47 17 6 13 0 0 64 19 17
2017 Federal regulators 26 26 20 7 7 0 14 61 15 15
2017 Compliance, inspection and enforcement 21 23 25 18 13 0 1 44 31 84
2017 Communications or public affairs 18 30 24 15 12 0 1 48 27 97
2017 Access to information and privacy 30 22 19 11 15 2 2 54 27 64
2017 Security 31 21 25 13 8 0 1 53 21 74
2017 Legal services 29 17 31 5 19 0 0 46 23 18
2017 Administration and operations 22 25 24 15 11 1 2 48 27 1584
2017 Human resources 18 22 26 20 10 0 2 42 32 208
2017 Financial management 27 36 20 11 3 1 2 65 15 181
2017 Procurement 23 30 22 20 0 0 5 56 21 23
2017 Materiel management 35 35 7 17 7 0 0 70 23 17
2017 Information management 30 28 17 15 4 1 5 62 20 132
2017 Information technology 22 24 23 17 12 0 1 47 29 210
2017 Internal audit 18 30 29 11 6 0 6 51 18 17
2017 Evaluation 12 43 15 17 6 7 0 59 25 33
2017 Data sciences 21 19 26 15 11 2 7 43 29 50
2017 Policy 22 28 24 15 11 0 1 50 26 311
2017 Project management 15 27 28 16 11 0 2 44 28 231
2017 Other services to the public 30 26 19 13 8 2 2 58 22 285
2017 None of the above 25 24 21 12 13 1 3 52 26 531

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 46 21 15 3 6 1 8 74 9 345
2018 Health care practitioners 56 29 7 7 0 0 0 86 7 14
2018 Federal regulators 64 22 6 3 5 0 0 86 8 18
2018 Compliance, inspection and enforcement 43 26 20 5 3 0 4 71 8 84
2018 Communications or public affairs 43 35 13 5 3 0 1 78 8 100
2018 Access to information and privacy 62 17 9 4 2 2 5 84 6 88
2018 Security 58 19 10 4 4 0 5 81 8 84
2018 Legal services 43 33 11 0 7 0 6 81 8 28
2018 Administration and operations 49 23 13 5 5 0 5 76 11 1413
2018 Human resources 52 23 13 4 3 0 5 79 7 246
2018 Financial management 45 31 12 7 1 1 3 80 8 181
2018 Procurement 46 24 21 0 4 0 4 74 5 22
2018 Materiel management 63 17 14 0 0 7 0 85 0 13
2018 Information management 59 21 11 3 1 1 4 84 4 117
2018 Information technology 41 26 14 9 5 1 4 70 15 170
2018 Internal audit 41 27 25 0 0 0 6 73 0 15
2018 Evaluation 46 18 25 12 0 0 0 63 12 26
2018 Data sciences 46 28 13 6 3 0 3 76 10 58
2018 Policy 34 34 18 6 5 1 2 71 11 346
2018 Project management 42 27 19 6 2 0 4 71 8 191
2018 Other services to the public 48 19 13 7 4 1 8 73 12 213
2018 None of the above 55 19 13 4 4 1 5 78 8 373
2017 Client contact centre 42 23 9 4 4 1 16 78 10 353
2017 Health care practitioners 29 30 17 7 0 0 18 71 8 17
2017 Federal regulators 66 13 7 7 0 0 7 86 7 15
2017 Compliance, inspection and enforcement 48 19 16 3 7 0 6 72 11 84
2017 Communications or public affairs 32 28 21 8 8 0 2 62 17 97
2017 Access to information and privacy 54 19 13 5 2 0 8 80 7 63
2017 Security 57 16 11 3 3 1 9 82 6 73
2017 Legal services 45 18 5 0 5 0 27 87 6 18
2017 Administration and operations 48 24 13 5 2 1 7 78 7 1581
2017 Human resources 48 25 12 5 1 0 10 81 6 208
2017 Financial management 41 32 13 6 1 2 6 79 7 181
2017 Procurement 53 39 0 0 0 0 8 100 0 23
2017 Materiel management 65 23 12 0 0 0 0 88 0 17
2017 Information management 57 12 12 6 1 1 12 78 8 132
2017 Information technology 43 25 17 7 2 1 6 72 10 210
2017 Internal audit 42 29 17 6 0 0 6 76 6 17
2017 Evaluation 46 24 21 9 0 0 0 70 9 33
2017 Data sciences 38 20 20 4 0 4 14 71 5 51
2017 Policy 34 29 20 10 5 0 2 64 16 311
2017 Project management 43 29 16 4 1 2 5 78 5 232
2017 Other services to the public 52 22 10 6 3 1 7 80 9 287
2017 None of the above 51 20 11 6 4 0 8 78 11 532

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 26 21 10 14 1 1 55 24 347
2018 Health care practitioners 22 52 19 0 7 0 0 74 7 14
2018 Federal regulators 35 0 40 20 6 0 0 35 25 18
2018 Compliance, inspection and enforcement 27 27 21 12 13 0 0 54 25 85
2018 Communications or public affairs 33 28 21 10 7 0 1 62 17 101
2018 Access to information and privacy 45 21 15 11 5 1 1 68 17 89
2018 Security 32 28 20 9 11 1 0 60 19 84
2018 Legal services 32 28 23 8 10 0 0 59 18 28
2018 Administration and operations 27 27 21 13 11 0 1 55 24 1419
2018 Human resources 43 22 20 7 5 0 2 66 13 246
2018 Financial management 33 26 23 10 5 2 0 61 16 181
2018 Procurement 29 29 20 9 13 0 0 57 22 22
2018 Materiel management 71 7 7 0 7 7 0 84 8 12
2018 Information management 38 26 24 6 4 1 0 65 10 118
2018 Information technology 30 25 19 16 8 1 1 56 25 171
2018 Internal audit 28 33 32 6 0 0 0 61 6 15
2018 Evaluation 49 15 21 12 4 0 0 64 15 26
2018 Data sciences 39 23 25 7 7 0 0 62 14 58
2018 Policy 24 29 25 14 10 0 0 52 23 345
2018 Project management 25 32 19 13 11 0 0 57 24 192
2018 Other services to the public 32 25 18 14 11 0 1 57 25 216
2018 None of the above 35 22 20 12 9 1 2 58 21 375
2017 Client contact centre 24 28 21 13 11 0 3 54 25 354
2017 Health care practitioners 35 40 6 13 7 0 0 75 20 17
2017 Federal regulators 21 40 13 20 7 0 0 61 27 15
2017 Compliance, inspection and enforcement 23 39 18 12 8 0 0 62 20 84
2017 Communications or public affairs 25 27 28 13 5 0 1 53 18 97
2017 Access to information and privacy 47 23 19 6 3 0 2 72 9 64
2017 Security 29 28 27 8 8 0 0 57 16 73
2017 Legal services 40 10 9 18 5 0 17 61 28 18
2017 Administration and operations 29 30 23 10 7 0 1 60 17 1576
2017 Human resources 39 28 21 8 3 0 1 67 12 208
2017 Financial management 35 31 17 9 7 0 1 67 17 179
2017 Procurement 45 31 21 4 0 0 0 75 4 23
2017 Materiel management 42 20 20 6 12 0 0 62 18 17
2017 Information management 37 24 20 7 8 0 4 63 16 133
2017 Information technology 30 31 24 10 5 0 1 61 14 208
2017 Internal audit 36 46 18 0 0 0 0 82 0 17
2017 Evaluation 25 27 31 6 12 0 0 52 18 33
2017 Data sciences 33 32 20 7 4 0 4 68 11 51
2017 Policy 22 28 27 11 11 0 0 50 22 311
2017 Project management 29 26 22 11 11 0 0 55 22 231
2017 Other services to the public 31 33 17 12 6 0 1 65 18 285
2017 None of the above 32 26 19 13 9 0 2 59 22 529

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 34 23 9 5 2 3 61 15 346
2018 Health care practitioners 29 28 35 7 0 0 0 58 7 14
2018 Federal regulators 38 32 16 14 0 0 0 70 14 18
2018 Compliance, inspection and enforcement 20 37 16 20 7 0 0 57 27 85
2018 Communications or public affairs 29 32 25 10 4 1 0 61 14 102
2018 Access to information and privacy 39 28 18 6 2 4 3 72 9 89
2018 Security 34 31 23 6 6 0 0 65 12 84
2018 Legal services 23 33 32 3 3 0 4 59 7 27
2018 Administration and operations 28 33 24 9 5 1 2 62 14 1416
2018 Human resources 31 36 21 6 5 1 1 68 11 242
2018 Financial management 30 32 25 5 5 2 1 64 10 176
2018 Procurement 22 32 32 9 4 0 0 55 13 22
2018 Materiel management 32 44 7 7 10 0 0 77 17 13
2018 Information management 33 32 22 8 2 1 0 66 11 115
2018 Information technology 22 39 23 8 5 1 2 63 13 172
2018 Internal audit 27 33 22 12 0 0 6 64 13 15
2018 Evaluation 30 34 22 11 4 0 0 64 14 26
2018 Data sciences 25 33 25 8 8 0 0 58 17 57
2018 Policy 19 37 30 8 5 0 0 57 13 345
2018 Project management 21 36 20 11 9 0 1 59 21 189
2018 Other services to the public 33 34 19 7 6 1 1 67 13 215
2018 None of the above 32 29 25 7 4 1 2 62 12 375
2017 Client contact centre 24 28 20 13 11 1 3 54 25 355
2017 Health care practitioners 53 17 30 0 0 0 0 70 0 17
2017 Federal regulators 46 0 20 13 7 0 14 54 23 15
2017 Compliance, inspection and enforcement 25 28 27 17 1 0 1 54 18 83
2017 Communications or public affairs 27 38 22 8 4 0 1 66 12 97
2017 Access to information and privacy 44 30 15 5 3 0 3 76 8 64
2017 Security 40 35 14 4 7 0 1 76 11 73
2017 Legal services 46 9 5 14 22 0 5 58 38 18
2017 Administration and operations 31 34 19 10 5 1 2 66 15 1574
2017 Human resources 33 33 21 6 4 1 3 68 10 208
2017 Financial management 39 35 15 7 2 1 1 76 9 179
2017 Procurement 26 56 4 9 5 0 0 82 14 23
2017 Materiel management 32 36 20 12 0 0 0 69 12 17
2017 Information management 34 31 21 8 1 1 3 68 10 132
2017 Information technology 29 34 20 11 3 1 2 64 15 208
2017 Internal audit 42 41 17 0 0 0 0 83 0 17
2017 Evaluation 35 26 15 15 6 0 3 63 22 33
2017 Data sciences 37 36 18 5 0 2 2 76 6 51
2017 Policy 24 34 25 12 5 0 0 58 17 312
2017 Project management 24 35 22 10 8 0 1 60 18 231
2017 Other services to the public 36 33 16 8 5 0 2 70 13 283
2017 None of the above 37 29 16 10 5 1 3 69 15 530

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 32 30 21 5 7 2 3 64 13 345
2018 Health care practitioners 21 29 42 7 0 0 0 51 7 14
2018 Federal regulators 28 31 16 20 6 0 0 59 26 18
2018 Compliance, inspection and enforcement 19 30 26 15 10 0 0 49 25 85
2018 Communications or public affairs 20 37 29 11 3 1 0 57 14 102
2018 Access to information and privacy 36 32 16 7 5 2 1 71 13 89
2018 Security 33 29 17 15 6 0 0 62 21 84
2018 Legal services 20 33 32 10 0 0 4 55 11 27
2018 Administration and operations 21 29 27 14 7 1 1 51 21 1415
2018 Human resources 19 35 28 11 5 0 2 56 16 244
2018 Financial management 22 33 23 14 5 2 1 57 20 177
2018 Procurement 11 20 37 9 22 0 0 31 32 22
2018 Materiel management 46 21 17 0 10 7 0 72 10 13
2018 Information management 37 26 20 12 2 1 1 65 15 117
2018 Information technology 22 29 22 16 7 2 1 53 24 173
2018 Internal audit 30 26 25 0 6 0 13 64 7 15
2018 Evaluation 32 21 21 14 11 0 0 54 25 27
2018 Data sciences 26 31 21 17 5 0 0 57 22 57
2018 Policy 15 37 28 12 7 0 1 53 19 346
2018 Project management 13 30 25 17 14 0 0 43 31 189
2018 Other services to the public 28 31 17 16 8 1 0 59 24 216
2018 None of the above 28 27 24 14 6 1 1 56 20 375
2017 Client contact centre 23 25 24 13 11 1 4 50 25 354
2017 Health care practitioners 35 31 28 6 0 0 0 66 6 17
2017 Federal regulators 33 13 20 7 13 0 14 54 23 15
2017 Compliance, inspection and enforcement 20 37 23 12 7 0 0 58 19 84
2017 Communications or public affairs 13 32 26 17 9 0 2 47 26 96
2017 Access to information and privacy 38 31 18 8 3 0 2 70 11 64
2017 Security 29 40 15 5 9 0 1 70 15 73
2017 Legal services 33 14 22 22 9 0 0 47 31 18
2017 Administration and operations 25 29 23 14 6 1 2 56 20 1576
2017 Human resources 22 30 32 12 2 1 1 53 14 207
2017 Financial management 29 34 22 8 4 1 2 65 12 179
2017 Procurement 16 40 26 9 9 0 0 56 18 23
2017 Materiel management 39 35 20 6 0 0 0 74 6 17
2017 Information management 33 30 20 11 3 0 3 64 15 131
2017 Information technology 21 33 28 12 3 1 1 55 16 208
2017 Internal audit 42 22 36 0 0 0 0 64 0 17
2017 Evaluation 22 45 21 6 6 0 0 67 12 33
2017 Data sciences 23 38 16 13 4 4 2 65 18 51
2017 Policy 16 36 27 16 5 0 0 51 22 312
2017 Project management 17 30 26 17 10 0 1 47 28 231
2017 Other services to the public 26 31 21 13 6 0 2 59 20 283
2017 None of the above 30 27 18 15 7 1 2 58 23 530

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 29 20 8 5 2 3 66 13 345
2018 Health care practitioners 44 15 34 7 0 0 0 59 7 14
2018 Federal regulators 34 29 22 9 6 0 0 63 15 18
2018 Compliance, inspection and enforcement 30 30 22 9 9 0 0 60 18 85
2018 Communications or public affairs 31 29 27 9 3 1 0 61 12 100
2018 Access to information and privacy 35 28 23 5 4 3 1 66 10 88
2018 Security 32 31 17 10 10 0 0 63 20 83
2018 Legal services 15 44 22 7 0 0 12 68 8 27
2018 Administration and operations 30 31 22 10 5 1 2 62 16 1407
2018 Human resources 27 28 28 9 6 0 2 56 16 244
2018 Financial management 27 30 25 12 3 2 1 59 15 177
2018 Procurement 18 28 28 14 13 0 0 45 27 22
2018 Materiel management 39 27 33 0 0 0 0 67 0 13
2018 Information management 34 35 18 10 2 1 0 69 13 116
2018 Information technology 21 30 23 16 8 1 2 52 25 173
2018 Internal audit 36 33 19 6 0 0 6 73 6 15
2018 Evaluation 46 29 4 11 11 0 0 75 22 26
2018 Data sciences 23 30 24 17 7 0 0 53 23 57
2018 Policy 19 33 25 14 8 0 0 53 23 342
2018 Project management 16 29 26 16 11 0 1 46 27 189
2018 Other services to the public 34 33 18 8 5 1 1 68 13 215
2018 None of the above 33 24 25 8 8 0 1 58 16 374
2017 Client contact centre 26 27 17 14 10 1 4 56 26 355
2017 Health care practitioners 41 37 22 0 0 0 0 78 0 17
2017 Federal regulators 46 19 14 0 7 0 14 76 8 15
2017 Compliance, inspection and enforcement 32 31 19 11 5 0 2 64 16 84
2017 Communications or public affairs 27 29 27 6 8 0 2 58 14 97
2017 Access to information and privacy 39 31 11 9 6 0 3 73 16 64
2017 Security 36 26 17 12 5 1 3 64 18 73
2017 Legal services 43 5 25 9 19 0 0 47 28 18
2017 Administration and operations 33 29 20 9 5 1 2 64 15 1575
2017 Human resources 30 32 23 8 6 0 1 63 14 208
2017 Financial management 34 34 17 11 3 1 0 69 14 179
2017 Procurement 33 36 16 10 5 0 0 69 15 23
2017 Materiel management 37 33 17 13 0 0 0 70 13 17
2017 Information management 32 39 15 7 4 1 2 73 11 132
2017 Information technology 29 30 22 12 5 1 1 60 17 208
2017 Internal audit 42 23 23 12 0 0 0 65 12 17
2017 Evaluation 43 27 18 9 3 0 0 70 12 33
2017 Data sciences 26 43 16 11 2 0 2 70 13 51
2017 Policy 19 34 24 13 9 0 0 53 23 311
2017 Project management 20 26 30 14 10 0 0 45 24 231
2017 Other services to the public 38 31 17 8 4 0 2 70 13 284
2017 None of the above 36 26 18 9 7 1 3 64 17 530

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 25 30 25 9 6 2 3 58 16 342
2018 Health care practitioners 21 34 38 7 0 0 0 55 7 14
2018 Federal regulators 46 23 16 9 6 0 0 69 15 18
2018 Compliance, inspection and enforcement 28 22 22 16 12 0 0 49 29 85
2018 Communications or public affairs 30 40 16 7 6 1 0 70 13 101
2018 Access to information and privacy 39 31 16 8 2 1 1 72 11 89
2018 Security 30 33 19 11 7 0 0 63 18 84
2018 Legal services 7 27 19 28 15 0 4 35 45 27
2018 Administration and operations 27 30 23 12 7 1 1 58 19 1407
2018 Human resources 31 27 19 16 5 0 2 59 22 243
2018 Financial management 27 31 25 10 5 2 0 60 15 177
2018 Procurement 15 36 15 21 13 0 0 51 34 22
2018 Materiel management 70 7 17 0 0 7 0 82 0 13
2018 Information management 43 30 17 9 0 1 0 73 10 115
2018 Information technology 26 33 22 8 9 1 1 60 17 173
2018 Internal audit 23 33 32 6 0 0 6 59 7 15
2018 Evaluation 37 25 18 20 0 0 0 62 20 26
2018 Data sciences 38 27 20 10 5 0 0 65 15 56
2018 Policy 25 32 23 14 5 0 1 58 19 346
2018 Project management 26 32 20 13 9 1 0 58 22 188
2018 Other services to the public 34 28 20 9 9 0 0 63 17 214
2018 None of the above 34 26 25 7 6 0 1 61 13 373
2017 Client contact centre 21 30 22 13 11 0 3 52 25 354
2017 Health care practitioners 52 35 0 12 0 0 0 88 12 17
2017 Federal regulators 46 12 7 7 13 0 14 69 23 15
2017 Compliance, inspection and enforcement 24 36 21 16 3 0 0 60 19 83
2017 Communications or public affairs 25 33 24 9 6 1 1 59 16 97
2017 Access to information and privacy 43 27 14 11 3 0 2 71 14 63
2017 Security 25 36 20 12 5 0 1 62 18 73
2017 Legal services 58 18 5 5 14 0 0 77 19 18
2017 Administration and operations 28 31 20 11 7 0 2 60 19 1576
2017 Human resources 31 35 20 6 4 0 4 68 11 206
2017 Financial management 33 32 20 6 4 2 3 68 11 179
2017 Procurement 21 29 33 9 8 0 0 50 17 23
2017 Materiel management 44 24 13 20 0 0 0 68 20 17
2017 Information management 38 31 19 9 1 1 2 71 10 131
2017 Information technology 30 29 19 14 5 1 2 61 19 207
2017 Internal audit 53 17 24 6 0 0 0 70 6 17
2017 Evaluation 28 44 12 9 6 0 0 72 16 32
2017 Data sciences 46 31 9 7 4 2 2 79 11 51
2017 Policy 26 34 22 12 6 0 1 61 17 312
2017 Project management 22 32 27 12 7 0 1 54 19 230
2017 Other services to the public 30 31 23 7 6 0 3 63 14 282
2017 None of the above 30 30 18 12 8 1 2 62 20 526

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 46 22 15 3 4 1 9 75 8 343
2018 Health care practitioners 65 27 0 8 0 0 0 92 8 14
2018 Federal regulators 51 29 16 3 0 0 0 80 3 18
2018 Compliance, inspection and enforcement 45 27 17 6 1 0 4 75 7 85
2018 Communications or public affairs 52 31 13 2 2 1 0 83 4 102
2018 Access to information and privacy 62 24 6 1 1 1 4 91 2 88
2018 Security 52 26 11 7 2 0 2 80 9 84
2018 Legal services 38 29 7 11 3 0 12 76 17 27
2018 Administration and operations 51 25 14 4 3 0 2 78 8 1407
2018 Human resources 60 22 8 4 3 0 2 84 8 243
2018 Financial management 53 26 9 4 4 1 3 83 8 176
2018 Procurement 49 23 19 4 4 0 0 72 9 22
2018 Materiel management 73 14 7 0 7 0 0 86 7 13
2018 Information management 57 26 13 2 2 0 1 83 4 115
2018 Information technology 49 24 16 5 3 1 1 75 8 173
2018 Internal audit 62 20 12 0 0 0 6 87 0 15
2018 Evaluation 66 19 4 4 8 0 0 85 11 26
2018 Data sciences 63 11 20 3 2 0 0 75 5 55
2018 Policy 47 27 15 6 4 0 1 74 11 345
2018 Project management 54 25 11 4 4 0 2 81 8 187
2018 Other services to the public 53 19 13 5 6 0 3 75 11 213
2018 None of the above 59 18 10 6 6 0 2 78 11 373
2017 Client contact centre 47 25 14 4 5 0 5 76 9 354
2017 Health care practitioners 55 11 27 0 7 0 0 66 7 17
2017 Federal regulators 46 7 40 0 0 0 7 57 0 15
2017 Compliance, inspection and enforcement 38 33 12 7 8 0 2 72 15 84
2017 Communications or public affairs 63 24 9 1 2 0 1 88 3 96
2017 Access to information and privacy 63 17 11 5 2 0 3 83 6 64
2017 Security 58 19 11 8 0 0 5 81 8 74
2017 Legal services 68 23 0 5 5 0 0 91 9 18
2017 Administration and operations 53 24 13 4 3 0 2 79 8 1579
2017 Human resources 62 19 9 5 2 0 3 84 7 208
2017 Financial management 60 24 7 3 2 0 3 87 5 181
2017 Procurement 56 10 13 13 8 0 0 66 21 23
2017 Materiel management 60 12 23 0 5 0 0 72 5 17
2017 Information management 55 19 16 4 3 1 4 77 7 133
2017 Information technology 49 27 14 4 3 0 2 79 7 210
2017 Internal audit 65 23 6 0 6 0 0 88 6 17
2017 Evaluation 49 21 15 9 3 0 3 72 12 33
2017 Data sciences 64 16 9 9 0 0 2 82 9 51
2017 Policy 50 27 13 6 2 0 1 78 9 311
2017 Project management 53 23 14 6 3 0 1 77 9 232
2017 Other services to the public 58 26 10 2 3 0 1 85 5 285
2017 None of the above 55 22 13 4 4 0 2 79 8 530

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 56 17 11 2 5 2 8 81 8 345
2018 Health care practitioners 72 24 5 0 0 0 0 95 0 14
2018 Federal regulators 50 19 16 3 6 0 6 73 9 18
2018 Compliance, inspection and enforcement 63 16 7 3 1 1 8 87 5 85
2018 Communications or public affairs 75 13 1 3 3 1 4 93 6 102
2018 Access to information and privacy 74 13 4 1 1 2 4 93 3 89
2018 Security 66 19 6 2 4 0 2 87 7 84
2018 Legal services 52 15 10 0 0 4 19 87 0 27
2018 Administration and operations 68 15 7 2 2 1 5 88 5 1408
2018 Human resources 74 13 4 2 3 0 5 91 5 244
2018 Financial management 63 15 6 7 3 2 4 83 10 176
2018 Procurement 69 18 9 0 0 0 4 91 0 22
2018 Materiel management 73 0 14 0 0 7 7 84 0 13
2018 Information management 65 17 8 3 3 1 4 86 6 115
2018 Information technology 64 18 9 2 2 1 4 86 5 173
2018 Internal audit 75 0 0 0 0 0 25 100 0 15
2018 Evaluation 85 4 7 0 0 0 4 93 0 26
2018 Data sciences 79 13 5 2 0 0 2 93 2 55
2018 Policy 72 12 8 3 1 0 4 88 4 346
2018 Project management 73 15 5 1 2 1 4 92 3 188
2018 Other services to the public 67 15 5 3 4 0 5 87 8 216
2018 None of the above 66 13 10 2 4 0 4 83 7 374

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 66 11 6 2 5 3 7 85 8 346
2018 Health care practitioners 95 5 0 0 0 0 0 100 0 14
2018 Federal regulators 62 24 5 3 0 0 6 91 3 18
2018 Compliance, inspection and enforcement 56 15 16 2 6 1 3 75 9 85
2018 Communications or public affairs 79 12 4 2 0 1 2 94 2 101
2018 Access to information and privacy 73 8 5 1 3 2 7 90 5 89
2018 Security 71 12 8 4 2 1 2 86 6 84
2018 Legal services 60 11 5 4 0 0 21 89 5 26
2018 Administration and operations 70 12 6 3 4 1 4 86 7 1412
2018 Human resources 77 13 3 1 1 0 4 94 2 244
2018 Financial management 76 7 7 2 2 2 4 89 4 175
2018 Procurement 82 4 5 4 0 0 4 90 5 22
2018 Materiel management 86 7 0 0 0 7 0 100 0 13
2018 Information management 65 9 10 6 4 2 4 79 11 117
2018 Information technology 72 9 7 3 4 2 3 85 7 172
2018 Internal audit 69 19 0 0 0 0 12 100 0 15
2018 Evaluation 79 7 3 4 7 0 0 85 11 27
2018 Data sciences 84 2 3 5 3 0 3 88 8 57
2018 Policy 76 13 5 1 1 1 4 93 2 345
2018 Project management 72 8 5 8 3 2 3 84 11 188
2018 Other services to the public 71 10 6 4 6 1 2 84 10 216
2018 None of the above 70 11 5 3 5 1 5 86 9 373
2017 Client contact centre 67 10 5 4 5 1 8 85 9 354
2017 Health care practitioners 87 6 0 0 0 0 7 100 0 17
2017 Federal regulators 73 6 7 7 0 0 7 85 7 15
2017 Compliance, inspection and enforcement 75 12 3 6 1 0 2 90 7 84
2017 Communications or public affairs 79 11 2 4 1 0 3 93 5 97
2017 Access to information and privacy 77 5 6 0 5 2 6 88 5 64
2017 Security 68 16 11 0 0 1 4 89 0 73
2017 Legal services 91 0 0 5 5 0 0 91 9 18
2017 Administration and operations 72 13 5 4 3 1 3 88 7 1581
2017 Human resources 77 14 4 1 1 0 4 94 2 208
2017 Financial management 75 10 4 4 2 1 3 89 7 181
2017 Procurement 91 9 0 0 0 0 0 100 0 23
2017 Materiel management 87 6 0 0 6 0 0 94 6 17
2017 Information management 73 11 5 2 4 1 4 88 7 132
2017 Information technology 76 10 6 2 2 1 2 89 4 210
2017 Internal audit 65 6 12 0 6 0 11 79 7 17
2017 Evaluation 60 24 6 0 3 0 7 90 3 33
2017 Data sciences 64 14 4 2 4 2 11 90 6 51
2017 Policy 79 10 4 3 1 1 2 92 4 312
2017 Project management 71 11 6 6 2 1 3 86 8 232
2017 Other services to the public 74 11 5 3 3 1 3 89 6 287
2017 None of the above 74 8 6 4 4 0 4 86 8 531

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 66 17 9 2 1 1 4 88 2 343
2018 Health care practitioners 64 36 0 0 0 0 0 100 0 14
2018 Federal regulators 58 30 6 6 0 0 0 88 6 16
2018 Compliance, inspection and enforcement 42 37 13 1 6 0 1 80 7 82
2018 Communications or public affairs 57 28 7 8 0 0 0 85 8 100
2018 Access to information and privacy 68 18 4 4 1 0 6 91 5 89
2018 Security 54 25 12 5 5 0 0 78 10 83
2018 Legal services 50 32 3 8 3 0 4 85 11 28
2018 Administration and operations 56 26 10 4 3 0 2 84 6 1414
2018 Human resources 64 21 10 2 0 0 2 87 2 240
2018 Financial management 61 21 10 3 3 0 2 84 6 181
2018 Procurement 68 23 4 0 4 0 0 91 4 22
2018 Materiel management 66 21 7 0 0 7 0 93 0 13
2018 Information management 54 19 10 9 6 0 2 74 15 116
2018 Information technology 55 25 10 7 2 1 0 81 9 173
2018 Internal audit 38 28 21 6 0 0 7 71 6 14
2018 Evaluation 55 30 4 7 4 0 0 85 11 25
2018 Data sciences 57 25 15 3 0 0 0 82 3 58
2018 Policy 59 27 9 3 1 0 1 87 4 346
2018 Project management 59 21 10 4 2 1 3 84 6 186
2018 Other services to the public 57 25 10 5 1 0 2 83 7 215
2018 None of the above 61 22 7 4 2 0 2 86 6 373
2017 Client contact centre 62 16 8 4 3 1 6 84 7 353
2017 Health care practitioners 60 36 4 0 0 0 0 96 0 17
2017 Federal regulators 48 39 7 0 0 0 7 93 0 15
2017 Compliance, inspection and enforcement 61 33 4 1 0 0 1 94 1 84
2017 Communications or public affairs 55 29 9 3 1 0 2 87 4 97
2017 Access to information and privacy 64 19 11 0 3 0 3 85 3 64
2017 Security 49 30 13 3 3 0 3 81 5 74
2017 Legal services 72 9 14 5 0 0 0 81 5 18
2017 Administration and operations 58 26 8 3 1 0 2 86 5 1581
2017 Human resources 66 24 3 2 1 0 4 93 4 207
2017 Financial management 62 23 6 4 2 0 2 87 6 181
2017 Procurement 73 18 9 0 0 0 0 91 0 23
2017 Materiel management 64 18 11 0 6 0 0 82 6 17
2017 Information management 57 19 15 3 1 1 4 80 5 133
2017 Information technology 57 27 10 2 2 1 1 85 5 210
2017 Internal audit 42 35 0 6 6 0 11 86 14 17
2017 Evaluation 46 32 21 0 0 0 0 79 0 33
2017 Data sciences 59 20 7 4 4 0 7 84 8 51
2017 Policy 65 25 5 2 2 0 1 91 4 312
2017 Project management 60 22 8 5 2 0 3 85 7 232
2017 Other services to the public 63 22 8 4 1 0 2 87 5 286
2017 None of the above 62 21 7 5 2 0 2 85 8 530

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 63 15 9 5 4 1 4 82 9 342
2018 Health care practitioners 49 44 7 0 0 0 0 93 0 14
2018 Federal regulators 74 14 6 0 6 0 0 88 6 16
2018 Compliance, inspection and enforcement 42 31 14 6 8 0 0 72 14 83
2018 Communications or public affairs 62 21 12 4 1 0 0 83 5 98
2018 Access to information and privacy 71 8 8 3 5 0 5 83 9 87
2018 Security 60 19 12 5 3 0 0 80 8 81
2018 Legal services 63 19 3 7 4 0 4 86 11 28
2018 Administration and operations 56 21 10 5 5 0 2 79 11 1413
2018 Human resources 68 17 8 3 2 0 2 86 5 240
2018 Financial management 63 16 13 4 2 0 2 81 6 182
2018 Procurement 50 28 5 9 9 0 0 78 17 22
2018 Materiel management 73 14 7 0 0 7 0 93 0 13
2018 Information management 55 19 13 6 4 0 2 76 11 117
2018 Information technology 57 25 6 7 5 1 0 82 11 171
2018 Internal audit 53 28 0 13 0 0 7 86 14 14
2018 Evaluation 41 15 29 4 12 0 0 56 15 26
2018 Data sciences 58 20 10 7 5 0 0 78 12 58
2018 Policy 54 30 10 4 2 0 0 84 6 342
2018 Project management 49 22 13 5 7 0 4 74 13 186
2018 Other services to the public 53 21 11 5 8 0 2 76 13 215
2018 None of the above 56 17 10 5 9 0 3 75 14 373
2017 Client contact centre 60 15 9 6 6 1 5 79 12 353
2017 Health care practitioners 82 11 0 7 0 0 0 93 7 17
2017 Federal regulators 65 7 14 7 0 0 8 78 8 14
2017 Compliance, inspection and enforcement 63 21 7 6 2 0 1 85 8 84
2017 Communications or public affairs 61 17 15 3 2 0 2 80 5 97
2017 Access to information and privacy 70 8 11 2 5 0 5 82 7 63
2017 Security 58 21 9 7 3 0 3 81 9 74
2017 Legal services 60 9 17 0 14 0 0 69 14 18
2017 Administration and operations 62 18 8 5 4 0 2 83 9 1579
2017 Human resources 71 17 4 3 2 0 3 91 5 207
2017 Financial management 64 19 6 4 4 0 2 85 9 179
2017 Procurement 69 22 0 9 0 0 0 91 9 23
2017 Materiel management 76 13 5 0 6 0 0 89 6 17
2017 Information management 64 16 6 6 4 0 5 84 10 133
2017 Information technology 63 19 9 3 5 0 1 83 8 210
2017 Internal audit 47 30 0 6 6 0 11 86 14 17
2017 Evaluation 52 24 15 3 3 0 3 78 6 33
2017 Data sciences 68 9 5 6 4 0 9 84 10 51
2017 Policy 61 21 9 5 3 0 1 83 8 311
2017 Project management 52 24 10 5 5 1 3 79 11 231
2017 Other services to the public 62 19 9 3 4 1 2 83 8 287
2017 None of the above 61 19 7 5 4 0 3 83 9 531

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 59 8 4 1 0 1 27 93 2 343
2018 Health care practitioners 27 36 7 0 0 0 29 90 0 14
2018 Federal regulators 68 12 0 0 0 0 20 100 0 16
2018 Compliance, inspection and enforcement 46 13 7 1 2 0 31 85 5 83
2018 Communications or public affairs 61 8 7 1 0 0 24 90 1 100
2018 Access to information and privacy 66 7 2 1 0 0 24 96 2 89
2018 Security 61 14 5 3 0 0 17 91 3 82
2018 Legal services 45 7 3 7 0 0 38 84 11 28
2018 Administration and operations 54 12 6 2 0 0 25 89 4 1402
2018 Human resources 63 11 4 1 1 0 21 93 2 239
2018 Financial management 55 13 5 2 3 0 23 87 6 182
2018 Procurement 61 14 5 0 0 0 21 94 0 21
2018 Materiel management 73 7 7 0 0 7 7 92 0 13
2018 Information management 58 11 4 3 2 1 22 89 6 115
2018 Information technology 52 14 9 2 1 0 22 85 4 173
2018 Internal audit 44 21 14 6 7 0 7 71 14 14
2018 Evaluation 48 7 4 4 0 0 38 88 6 25
2018 Data sciences 64 5 11 4 0 0 16 83 4 54
2018 Policy 52 12 5 2 0 0 29 91 2 342
2018 Project management 55 9 4 2 1 0 29 90 4 187
2018 Other services to the public 53 15 5 2 1 0 24 90 4 212
2018 None of the above 58 10 4 2 1 0 25 91 4 367
2017 Client contact centre 56 8 5 2 1 0 29 90 4 355
2017 Health care practitioners 64 23 0 0 0 0 13 100 0 17
2017 Federal regulators 67 0 7 0 0 0 27 91 0 15
2017 Compliance, inspection and enforcement 64 12 0 3 0 0 21 96 4 83
2017 Communications or public affairs 65 8 4 0 0 0 23 95 0 97
2017 Access to information and privacy 66 8 3 0 2 2 20 94 2 64
2017 Security 57 12 3 4 3 0 22 88 8 74
2017 Legal services 77 0 0 0 5 0 19 94 6 18
2017 Administration and operations 56 13 5 2 1 0 24 90 4 1578
2017 Human resources 66 10 2 1 1 0 21 96 2 208
2017 Financial management 58 17 6 2 2 0 15 88 4 180
2017 Procurement 73 8 5 0 0 0 14 94 0 23
2017 Materiel management 71 11 0 0 6 0 11 93 7 17
2017 Information management 57 6 6 0 3 0 28 87 4 130
2017 Information technology 56 16 6 3 0 0 19 89 3 210
2017 Internal audit 30 35 6 6 0 0 23 84 8 17
2017 Evaluation 60 12 6 0 0 0 22 92 0 33
2017 Data sciences 60 9 5 0 0 0 25 93 0 51
2017 Policy 59 13 3 2 1 0 23 94 3 311
2017 Project management 59 12 6 1 1 0 20 89 3 232
2017 Other services to the public 62 10 4 2 0 0 21 92 3 287
2017 None of the above 57 10 5 2 1 0 24 90 4 532

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 64 16 7 3 1 1 8 88 4 345
2018 Health care practitioners 65 21 7 7 0 0 0 86 7 14
2018 Federal regulators 71 12 11 0 0 0 6 88 0 16
2018 Compliance, inspection and enforcement 52 28 8 5 1 0 6 85 6 81
2018 Communications or public affairs 71 19 8 0 0 0 2 92 0 100
2018 Access to information and privacy 76 12 3 2 0 0 7 94 2 87
2018 Security 70 17 7 1 1 0 3 90 2 82
2018 Legal services 56 24 7 0 0 3 10 92 0 28
2018 Administration and operations 67 17 7 2 1 0 7 90 2 1406
2018 Human resources 77 10 4 1 0 0 7 93 2 238
2018 Financial management 70 11 9 2 1 1 6 88 3 182
2018 Procurement 47 35 18 0 0 0 0 82 0 22
2018 Materiel management 70 14 10 0 0 7 0 90 0 13
2018 Information management 75 8 7 1 0 0 10 92 1 115
2018 Information technology 67 15 7 2 1 0 8 90 3 172
2018 Internal audit 53 27 14 0 0 0 7 85 0 14
2018 Evaluation 66 12 15 0 4 0 4 80 4 25
2018 Data sciences 80 10 3 0 0 0 7 96 0 57
2018 Policy 65 23 4 2 1 0 5 92 4 345
2018 Project management 58 26 7 2 1 0 7 91 2 187
2018 Other services to the public 65 14 9 2 3 0 7 85 5 215
2018 None of the above 74 10 7 1 1 0 8 91 1 369
2017 Client contact centre 65 12 7 3 2 1 10 87 6 353
2017 Health care practitioners 81 6 0 0 0 0 13 100 0 17
2017 Federal regulators 66 19 7 0 0 0 7 92 0 15
2017 Compliance, inspection and enforcement 73 19 3 1 1 0 2 94 2 83
2017 Communications or public affairs 71 17 3 1 2 0 5 94 3 97
2017 Access to information and privacy 73 11 3 3 2 0 8 91 5 64
2017 Security 72 8 8 4 0 0 8 87 4 74
2017 Legal services 77 5 14 0 0 0 5 86 0 18
2017 Administration and operations 66 18 5 2 1 1 8 92 3 1578
2017 Human resources 75 8 4 2 1 1 10 93 3 205
2017 Financial management 71 15 2 4 1 1 6 93 5 181
2017 Procurement 67 24 4 0 0 0 5 96 0 23
2017 Materiel management 94 6 0 0 0 0 0 100 0 17
2017 Information management 72 7 4 3 0 0 14 93 3 131
2017 Information technology 72 13 6 0 0 0 8 93 0 208
2017 Internal audit 70 18 0 6 0 0 6 93 7 17
2017 Evaluation 64 9 15 0 0 0 13 83 0 33
2017 Data sciences 68 11 4 2 0 0 16 94 2 51
2017 Policy 74 17 3 1 0 0 4 96 1 310
2017 Project management 70 14 7 1 1 0 6 90 2 229
2017 Other services to the public 67 14 5 3 1 0 9 90 4 284
2017 None of the above 72 13 5 1 1 0 9 93 2 527

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 42 16 17 9 11 1 3 61 21 345
2018 Health care practitioners 71 21 8 0 0 0 0 92 0 14
2018 Federal regulators 64 18 6 6 6 0 0 81 12 16
2018 Compliance, inspection and enforcement 50 14 14 6 10 0 5 68 18 82
2018 Communications or public affairs 72 7 10 6 5 0 0 79 11 100
2018 Access to information and privacy 57 9 9 13 10 0 2 67 24 89
2018 Security 64 21 7 4 3 0 1 86 7 83
2018 Legal services 43 14 7 12 11 0 13 65 27 28
2018 Administration and operations 54 14 10 6 13 0 3 70 19 1416
2018 Human resources 76 12 4 2 2 1 4 93 4 240
2018 Financial management 77 8 4 3 3 1 5 90 6 181
2018 Procurement 70 18 12 0 0 0 0 88 0 22
2018 Materiel management 53 23 7 0 10 7 0 82 10 13
2018 Information management 48 15 12 7 13 0 5 66 21 115
2018 Information technology 62 21 7 4 4 1 2 85 8 172
2018 Internal audit 63 37 0 0 0 0 0 100 0 14
2018 Evaluation 74 13 4 8 0 0 0 88 8 25
2018 Data sciences 71 15 0 4 9 0 2 87 13 56
2018 Policy 77 12 4 2 3 0 2 91 5 344
2018 Project management 67 12 5 6 7 1 2 82 13 187
2018 Other services to the public 51 11 12 9 13 0 3 65 23 215
2018 None of the above 53 14 10 6 13 0 3 70 20 372
2017 Client contact centre 46 15 12 10 12 1 4 65 23 355
2017 Health care practitioners 65 11 7 5 6 0 7 82 11 17
2017 Federal regulators 39 0 21 14 20 0 7 41 36 15
2017 Compliance, inspection and enforcement 62 18 5 6 6 0 5 83 12 84
2017 Communications or public affairs 72 10 5 6 4 0 2 84 10 97
2017 Access to information and privacy 60 12 8 5 10 0 5 76 15 64
2017 Security 59 21 5 4 7 0 4 83 11 74
2017 Legal services 50 14 0 5 17 0 14 75 25 18
2017 Administration and operations 50 15 10 8 13 0 4 68 22 1584
2017 Human resources 76 11 3 2 3 0 5 92 5 207
2017 Financial management 70 14 6 3 2 1 4 89 5 181
2017 Procurement 80 4 5 0 10 0 0 84 10 23
2017 Materiel management 80 13 6 0 0 0 0 94 0 17
2017 Information management 53 20 10 10 4 0 3 75 15 131
2017 Information technology 70 13 10 2 3 0 2 85 5 208
2017 Internal audit 53 12 6 6 13 0 11 72 21 17
2017 Evaluation 54 14 9 3 6 0 13 79 11 33
2017 Data sciences 71 11 2 7 4 0 5 86 12 51
2017 Policy 78 10 3 2 2 0 3 92 5 312
2017 Project management 62 17 7 3 8 0 3 81 12 232
2017 Other services to the public 45 19 10 12 12 0 2 65 24 288
2017 None of the above 51 17 8 10 9 0 4 71 20 532

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 43 28 15 6 3 1 4 74 10 345
2018 Health care practitioners 41 45 0 7 7 0 0 86 14 14
2018 Federal regulators 76 12 6 0 0 0 6 93 0 16
2018 Compliance, inspection and enforcement 38 36 17 5 2 0 1 75 8 83
2018 Communications or public affairs 43 34 11 8 4 1 0 77 12 100
2018 Access to information and privacy 54 26 7 5 5 0 4 83 10 89
2018 Security 56 21 12 8 4 0 0 77 11 83
2018 Legal services 26 20 29 7 7 0 11 53 15 28
2018 Administration and operations 48 28 14 5 3 0 2 78 8 1413
2018 Human resources 49 27 14 6 3 0 1 77 9 240
2018 Financial management 47 24 14 8 4 0 2 74 12 181
2018 Procurement 60 22 13 5 0 0 0 82 5 22
2018 Materiel management 59 7 21 7 0 7 0 71 7 13
2018 Information management 48 27 17 4 2 0 2 77 6 116
2018 Information technology 49 24 19 5 2 0 2 74 6 173
2018 Internal audit 38 36 27 0 0 0 0 73 0 14
2018 Evaluation 70 7 15 4 0 0 4 80 4 25
2018 Data sciences 43 34 17 3 2 0 2 78 5 58
2018 Policy 47 29 14 7 3 0 0 76 10 345
2018 Project management 43 32 15 5 3 0 2 76 8 185
2018 Other services to the public 51 25 14 6 2 0 1 77 8 214
2018 None of the above 51 25 14 3 3 0 3 79 7 373
2017 Client contact centre 45 27 13 7 3 0 4 75 11 353
2017 Health care practitioners 67 17 11 6 0 0 0 83 6 17
2017 Federal regulators 54 26 7 0 7 0 7 86 7 15
2017 Compliance, inspection and enforcement 69 19 8 0 0 0 5 92 0 84
2017 Communications or public affairs 51 25 14 5 2 0 2 78 7 97
2017 Access to information and privacy 56 25 9 6 2 0 2 83 8 64
2017 Security 42 29 20 5 3 0 0 72 8 73
2017 Legal services 55 10 26 5 5 0 0 64 9 18
2017 Administration and operations 49 28 14 5 2 0 3 79 7 1581
2017 Human resources 63 21 7 4 3 0 2 85 7 207
2017 Financial management 53 24 13 2 2 1 5 82 4 181
2017 Procurement 70 26 0 4 0 0 0 96 4 23
2017 Materiel management 60 17 18 5 0 0 0 77 5 17
2017 Information management 53 24 10 4 4 2 3 81 8 131
2017 Information technology 49 28 15 3 2 0 4 80 5 210
2017 Internal audit 24 64 6 0 0 0 6 94 0 17
2017 Evaluation 53 28 16 0 0 0 3 84 0 32
2017 Data sciences 55 27 13 2 0 0 4 85 2 51
2017 Policy 55 24 14 3 2 0 2 81 5 311
2017 Project management 44 34 14 3 1 0 4 81 5 232
2017 Other services to the public 57 23 13 2 2 0 3 83 4 287
2017 None of the above 53 24 10 6 4 0 3 79 10 529

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 29 34 14 6 1 1 46 20 348
2018 Health care practitioners 21 51 28 0 0 0 0 72 0 14
2018 Federal regulators 26 49 3 16 6 0 0 75 22 18
2018 Compliance, inspection and enforcement 9 30 32 20 8 0 0 40 28 85
2018 Communications or public affairs 5 43 41 11 0 0 0 48 11 100
2018 Access to information and privacy 23 32 32 8 5 0 1 55 13 88
2018 Security 15 32 33 16 4 0 0 47 20 84
2018 Legal services 6 34 42 11 7 0 0 40 18 28
2018 Administration and operations 13 32 35 15 5 0 0 45 20 1426
2018 Human resources 14 35 33 14 3 0 1 49 17 246
2018 Financial management 16 39 35 8 1 1 0 55 9 182
2018 Procurement 15 19 41 17 9 0 0 34 26 22
2018 Materiel management 17 30 47 0 7 0 0 46 7 13
2018 Information management 16 41 31 9 3 0 0 57 11 118
2018 Information technology 13 34 35 12 5 1 0 47 17 172
2018 Internal audit 22 33 45 0 0 0 0 55 0 15
2018 Evaluation 16 41 21 18 3 0 0 57 21 27
2018 Data sciences 17 31 33 18 2 0 0 48 19 59
2018 Policy 13 32 40 12 3 0 0 45 15 348
2018 Project management 9 29 41 15 5 1 0 38 20 192
2018 Other services to the public 13 32 36 12 6 0 0 46 18 217
2018 None of the above 18 28 33 13 7 0 1 46 20 378
2017 Client contact centre 12 24 35 18 9 0 1 36 28 354
2017 Health care practitioners 12 35 41 6 7 0 0 47 12 17
2017 Federal regulators 28 32 13 14 13 0 0 60 27 15
2017 Compliance, inspection and enforcement 9 27 43 17 3 0 0 36 20 84
2017 Communications or public affairs 4 38 32 20 5 0 1 42 26 97
2017 Access to information and privacy 35 25 29 9 2 0 0 60 11 64
2017 Security 9 30 40 14 7 0 0 39 21 74
2017 Legal services 14 32 14 26 10 5 0 48 38 18
2017 Administration and operations 12 30 39 13 5 0 0 42 18 1585
2017 Human resources 11 35 40 11 3 0 0 46 14 208
2017 Financial management 14 38 36 10 1 0 0 53 11 181
2017 Procurement 4 48 40 4 4 0 0 52 8 23
2017 Materiel management 25 33 30 0 11 0 0 58 11 17
2017 Information management 16 35 34 10 4 0 1 51 15 133
2017 Information technology 10 31 39 16 3 1 0 42 19 210
2017 Internal audit 18 47 35 0 0 0 0 65 0 17
2017 Evaluation 10 36 30 21 3 0 0 46 24 33
2017 Data sciences 16 25 49 5 2 2 0 43 7 51
2017 Policy 9 32 40 15 4 0 0 41 19 312
2017 Project management 6 31 44 13 6 0 0 37 19 231
2017 Other services to the public 20 29 35 9 6 1 0 50 15 286
2017 None of the above 15 28 37 11 7 1 1 44 18 533

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 21 33 21 11 0 1 32 35 343
2018 Health care practitioners 0 21 31 34 14 0 0 48 21 14
2018 Federal regulators 6 12 24 45 12 0 0 58 18 16
2018 Compliance, inspection and enforcement 15 25 36 12 11 0 0 23 41 85
2018 Communications or public affairs 5 14 46 28 7 0 1 35 19 101
2018 Access to information and privacy 10 11 36 26 16 0 1 42 21 88
2018 Security 12 19 37 22 11 0 0 33 31 84
2018 Legal services 19 8 44 20 10 0 0 30 26 27
2018 Administration and operations 10 18 39 23 10 0 0 33 28 1405
2018 Human resources 6 21 37 26 10 0 0 36 27 242
2018 Financial management 6 16 37 29 11 1 0 40 22 179
2018 Procurement 14 12 51 4 19 0 0 24 25 22
2018 Materiel management 7 14 32 23 23 0 0 47 21 13
2018 Information management 4 13 39 31 12 0 0 43 17 114
2018 Information technology 10 15 42 22 11 1 0 33 25 168
2018 Internal audit 0 13 32 41 13 0 0 54 13 15
2018 Evaluation 14 19 25 24 18 0 0 42 33 27
2018 Data sciences 6 21 29 37 3 2 2 42 28 58
2018 Policy 7 19 41 23 10 0 0 33 26 340
2018 Project management 11 18 45 17 7 1 0 25 30 189
2018 Other services to the public 14 13 38 25 9 0 0 34 28 208
2018 None of the above 12 16 37 19 14 0 1 33 29 371
2017 Client contact centre 12 19 36 20 10 1 1 31 32 352
2017 Health care practitioners 7 6 52 35 0 0 0 35 12 17
2017 Federal regulators 0 21 42 29 8 0 0 36 21 14
2017 Compliance, inspection and enforcement 9 14 44 19 14 0 0 33 24 84
2017 Communications or public affairs 8 14 50 19 6 0 2 26 23 97
2017 Access to information and privacy 6 14 31 24 22 0 3 48 21 64
2017 Security 9 16 44 23 8 0 0 31 25 74
2017 Legal services 10 18 48 14 10 0 0 24 28 18
2017 Administration and operations 7 18 41 23 10 0 1 33 26 1583
2017 Human resources 4 17 41 30 9 0 0 38 20 208
2017 Financial management 3 15 36 30 17 0 0 46 18 180
2017 Procurement 4 26 26 31 13 0 0 44 30 23
2017 Materiel management 12 6 37 15 30 0 0 45 18 17
2017 Information management 3 15 39 28 14 0 1 43 18 133
2017 Information technology 5 23 40 24 8 0 0 32 28 208
2017 Internal audit 0 6 47 41 6 0 0 47 6 17
2017 Evaluation 3 21 32 28 15 0 0 43 24 33
2017 Data sciences 6 18 45 22 7 0 2 29 24 51
2017 Policy 5 23 37 21 10 2 1 32 29 311
2017 Project management 10 16 48 16 10 0 0 26 26 232
2017 Other services to the public 6 17 39 23 14 0 1 38 23 287
2017 None of the above 10 20 37 19 12 1 1 32 30 530
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 22 23 15 16 1 2 21 79 348
2018 Health care practitioners 26 29 24 7 14 0 0 26 74 14
2018 Federal regulators 18 25 21 11 24 0 0 18 82 18
2018 Compliance, inspection and enforcement 17 26 25 15 17 0 0 17 83 84
2018 Communications or public affairs 30 21 27 11 9 1 0 31 69 101
2018 Access to information and privacy 31 21 21 12 12 1 2 32 68 88
2018 Security 12 25 34 12 17 0 0 12 88 84
2018 Legal services 14 24 31 22 8 0 0 14 86 28
2018 Administration and operations 16 25 27 14 15 2 1 17 83 1419
2018 Human resources 25 21 28 13 11 0 1 26 74 246
2018 Financial management 19 34 24 12 9 0 1 19 81 179
2018 Procurement 11 19 13 22 36 0 0 11 89 22
2018 Materiel management 28 21 14 14 14 10 0 32 68 13
2018 Information management 20 26 25 15 11 1 1 21 79 118
2018 Information technology 17 38 25 12 7 2 0 17 83 173
2018 Internal audit 20 35 19 12 13 0 0 20 80 15
2018 Evaluation 33 15 16 14 10 11 0 38 62 27
2018 Data sciences 16 17 27 20 21 0 0 16 84 59
2018 Policy 21 26 27 13 9 2 1 22 78 347
2018 Project management 17 26 22 15 17 2 1 18 82 191
2018 Other services to the public 20 29 19 14 16 2 0 20 80 216
2018 None of the above 21 22 24 14 16 2 2 22 78 379
2017 Client contact centre 22 15 21 17 22 2 0 23 77 355
2017 Health care practitioners 27 37 0 16 19 0 0 27 73 17
2017 Federal regulators 34 7 26 7 27 0 0 34 66 15
2017 Compliance, inspection and enforcement 14 19 32 13 19 0 2 14 86 84
2017 Communications or public affairs 27 19 16 14 17 5 2 29 71 97
2017 Access to information and privacy 20 19 20 17 16 8 0 22 78 64
2017 Security 15 19 22 13 28 3 0 16 84 74
2017 Legal services 0 5 41 33 22 0 0 0 100 18
2017 Administration and operations 18 21 23 17 19 2 1 18 82 1585
2017 Human resources 17 25 31 14 12 1 0 17 83 208
2017 Financial management 23 26 26 11 12 1 0 24 76 181
2017 Procurement 14 23 17 8 33 5 0 15 85 23
2017 Materiel management 30 18 28 7 10 6 0 33 67 17
2017 Information management 24 21 22 15 14 1 2 25 75 132
2017 Information technology 31 28 17 14 7 3 0 32 68 210
2017 Internal audit 6 29 41 6 12 6 0 6 94 17
2017 Evaluation 24 12 25 6 21 12 0 27 73 33
2017 Data sciences 36 20 20 7 14 2 0 37 63 51
2017 Policy 18 27 21 9 18 7 1 19 81 311
2017 Project management 17 21 22 12 25 3 1 18 82 232
2017 Other services to the public 15 23 24 18 17 2 1 16 84 288
2017 None of the above 19 22 23 13 19 2 1 19 81 534

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 27 265
2018 Health care practitioners 21 10
2018 Federal regulators 47 15
2018 Compliance, inspection and enforcement 31 70
2018 Communications or public affairs 23 69
2018 Access to information and privacy 21 57
2018 Security 33 74
2018 Legal services 29 24
2018 Administration and operations 27 1158
2018 Human resources 24 181
2018 Financial management 19 143
2018 Procurement 35 20
2018 Information management 35 90
2018 Information technology 13 141
2018 Internal audit 24 12
2018 Evaluation 24 15
2018 Data sciences 31 48
2018 Policy 25 264
2018 Project management 32 153
2018 Other services to the public 29 170
2018 None of the above 31 289
2017 Client contact centre 35 266
2017 Health care practitioners 50 12
2017 Federal regulators 30 10
2017 Compliance, inspection and enforcement 34 72
2017 Communications or public affairs 26 63
2017 Access to information and privacy 24 46
2017 Security 37 62
2017 Legal services 49 18
2017 Administration and operations 25 1261
2017 Human resources 20 169
2017 Financial management 18 142
2017 Procurement 37 19
2017 Materiel management 34 11
2017 Information management 26 93
2017 Information technology 16 141
2017 Internal audit 26 15
2017 Evaluation 38 21
2017 Data sciences 23 34
2017 Policy 28 234
2017 Project management 27 183
2017 Other services to the public 27 231
2017 None of the above 29 407

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 37 265
2018 Health care practitioners 21 10
2018 Federal regulators 41 15
2018 Compliance, inspection and enforcement 43 70
2018 Communications or public affairs 26 69
2018 Access to information and privacy 37 57
2018 Security 39 74
2018 Legal services 43 24
2018 Administration and operations 37 1158
2018 Human resources 36 181
2018 Financial management 39 143
2018 Procurement 64 20
2018 Information management 29 90
2018 Information technology 30 141
2018 Internal audit 48 12
2018 Evaluation 26 15
2018 Data sciences 48 48
2018 Policy 31 264
2018 Project management 40 153
2018 Other services to the public 41 170
2018 None of the above 40 289
2017 Client contact centre 40 266
2017 Health care practitioners 31 12
2017 Federal regulators 39 10
2017 Compliance, inspection and enforcement 31 72
2017 Communications or public affairs 40 63
2017 Access to information and privacy 32 46
2017 Security 40 62
2017 Legal services 40 18
2017 Administration and operations 41 1261
2017 Human resources 35 169
2017 Financial management 35 142
2017 Procurement 57 19
2017 Materiel management 62 11
2017 Information management 34 93
2017 Information technology 35 141
2017 Internal audit 40 15
2017 Evaluation 33 21
2017 Data sciences 37 34
2017 Policy 38 234
2017 Project management 48 183
2017 Other services to the public 37 231
2017 None of the above 33 407

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 29 265
2018 Health care practitioners 21 10
2018 Federal regulators 34 15
2018 Compliance, inspection and enforcement 38 70
2018 Communications or public affairs 22 69
2018 Access to information and privacy 26 57
2018 Security 18 74
2018 Legal services 34 24
2018 Administration and operations 29 1158
2018 Human resources 30 181
2018 Financial management 24 143
2018 Procurement 46 20
2018 Information management 23 90
2018 Information technology 16 141
2018 Internal audit 43 12
2018 Evaluation 28 15
2018 Data sciences 27 48
2018 Policy 26 264
2018 Project management 29 153
2018 Other services to the public 24 170
2018 None of the above 29 289
2017 Client contact centre 33 266
2017 Health care practitioners 15 12
2017 Federal regulators 9 10
2017 Compliance, inspection and enforcement 20 72
2017 Communications or public affairs 31 63
2017 Access to information and privacy 22 46
2017 Security 23 62
2017 Legal services 10 18
2017 Administration and operations 24 1261
2017 Human resources 22 169
2017 Financial management 24 142
2017 Procurement 21 19
2017 Materiel management 8 11
2017 Information management 27 93
2017 Information technology 21 141
2017 Internal audit 27 15
2017 Evaluation 23 21
2017 Data sciences 27 34
2017 Policy 26 234
2017 Project management 35 183
2017 Other services to the public 25 231
2017 None of the above 26 407

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 44 265
2018 Health care practitioners 60 10
2018 Federal regulators 61 15
2018 Compliance, inspection and enforcement 56 70
2018 Communications or public affairs 49 69
2018 Access to information and privacy 39 57
2018 Security 50 74
2018 Legal services 24 24
2018 Administration and operations 52 1158
2018 Human resources 34 181
2018 Financial management 34 143
2018 Procurement 40 20
2018 Information management 30 90
2018 Information technology 43 141
2018 Internal audit 42 12
2018 Evaluation 33 15
2018 Data sciences 40 48
2018 Policy 38 264
2018 Project management 49 153
2018 Other services to the public 50 170
2018 None of the above 47 289
2017 Client contact centre 48 266
2017 Health care practitioners 34 12
2017 Federal regulators 51 10
2017 Compliance, inspection and enforcement 53 72
2017 Communications or public affairs 59 63
2017 Access to information and privacy 54 46
2017 Security 55 62
2017 Legal services 45 18
2017 Administration and operations 59 1261
2017 Human resources 47 169
2017 Financial management 43 142
2017 Procurement 47 19
2017 Materiel management 48 11
2017 Information management 38 93
2017 Information technology 47 141
2017 Internal audit 53 15
2017 Evaluation 53 21
2017 Data sciences 32 34
2017 Policy 51 234
2017 Project management 59 183
2017 Other services to the public 57 231
2017 None of the above 53 407

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 15 265
2018 Health care practitioners 0 10
2018 Federal regulators 0 15
2018 Compliance, inspection and enforcement 11 70
2018 Communications or public affairs 8 69
2018 Access to information and privacy 2 57
2018 Security 7 74
2018 Legal services 4 24
2018 Administration and operations 6 1158
2018 Human resources 8 181
2018 Financial management 9 143
2018 Procurement 15 20
2018 Information management 5 90
2018 Information technology 8 141
2018 Internal audit 0 12
2018 Evaluation 6 15
2018 Data sciences 10 48
2018 Policy 12 264
2018 Project management 8 153
2018 Other services to the public 6 170
2018 None of the above 6 289
2017 Client contact centre 15 266
2017 Health care practitioners 0 12
2017 Federal regulators 0 10
2017 Compliance, inspection and enforcement 9 72
2017 Communications or public affairs 9 63
2017 Access to information and privacy 2 46
2017 Security 13 62
2017 Legal services 9 18
2017 Administration and operations 5 1261
2017 Human resources 6 169
2017 Financial management 11 142
2017 Procurement 15 19
2017 Materiel management 16 11
2017 Information management 7 93
2017 Information technology 6 141
2017 Internal audit 0 15
2017 Evaluation 18 21
2017 Data sciences 3 34
2017 Policy 9 234
2017 Project management 7 183
2017 Other services to the public 6 231
2017 None of the above 5 407

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 21 265
2018 Health care practitioners 10 10
2018 Federal regulators 4 15
2018 Compliance, inspection and enforcement 26 70
2018 Communications or public affairs 25 69
2018 Access to information and privacy 22 57
2018 Security 33 74
2018 Legal services 26 24
2018 Administration and operations 28 1158
2018 Human resources 31 181
2018 Financial management 26 143
2018 Procurement 49 20
2018 Information management 35 90
2018 Information technology 60 141
2018 Internal audit 40 12
2018 Evaluation 12 15
2018 Data sciences 33 48
2018 Policy 32 264
2018 Project management 27 153
2018 Other services to the public 29 170
2018 None of the above 25 289

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 36 265
2018 Health care practitioners 49 10
2018 Federal regulators 26 15
2018 Compliance, inspection and enforcement 36 70
2018 Communications or public affairs 41 69
2018 Access to information and privacy 41 57
2018 Security 41 74
2018 Legal services 31 24
2018 Administration and operations 34 1158
2018 Human resources 42 181
2018 Financial management 39 143
2018 Procurement 19 20
2018 Information management 30 90
2018 Information technology 26 141
2018 Internal audit 32 12
2018 Evaluation 48 15
2018 Data sciences 28 48
2018 Policy 37 264
2018 Project management 40 153
2018 Other services to the public 38 170
2018 None of the above 36 289
2017 Client contact centre 31 266
2017 Health care practitioners 57 12
2017 Federal regulators 48 10
2017 Compliance, inspection and enforcement 31 72
2017 Communications or public affairs 29 63
2017 Access to information and privacy 39 46
2017 Security 49 62
2017 Legal services 62 18
2017 Administration and operations 39 1261
2017 Human resources 49 169
2017 Financial management 44 142
2017 Procurement 32 19
2017 Materiel management 34 11
2017 Information management 37 93
2017 Information technology 42 141
2017 Internal audit 40 15
2017 Evaluation 30 21
2017 Data sciences 36 34
2017 Policy 43 234
2017 Project management 38 183
2017 Other services to the public 40 231
2017 None of the above 40 407

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Client contact centre 8 47 20 9 3 14 262
2018 Health care practitioners 0 41 10 40 0 10 10
2018 Federal regulators 6 38 21 0 7 29 15
2018 Compliance, inspection and enforcement 7 36 22 10 3 21 67
2018 Communications or public affairs 3 49 25 10 4 9 68
2018 Access to information and privacy 2 57 18 8 6 9 53
2018 Security 5 39 20 17 6 13 74
2018 Legal services 0 52 19 9 0 20 20
2018 Administration and operations 4 39 22 11 6 18 1114
2018 Human resources 4 51 21 11 4 10 176
2018 Financial management 3 41 23 12 7 14 138
2018 Procurement 0 42 11 11 10 26 19
2018 Information management 3 49 22 11 0 14 87
2018 Information technology 4 47 19 10 4 15 136
2018 Internal audit 0 44 8 16 17 15 12
2018 Evaluation 7 43 6 13 12 18 15
2018 Data sciences 0 35 26 14 6 19 49
2018 Policy 2 39 24 13 9 14 252
2018 Project management 3 30 26 11 9 22 151
2018 Other services to the public 2 43 17 9 8 21 165
2018 None of the above 3 41 16 13 7 20 270
2017 Client contact centre 6 46 18 11 6 13 259
2017 Health care practitioners 9 42 17 8 8 16 12
2017 Federal regulators 0 30 40 0 0 30 10
2017 Compliance, inspection and enforcement 4 42 18 15 9 12 72
2017 Communications or public affairs 5 40 24 21 6 5 61
2017 Access to information and privacy 2 47 18 7 9 16 43
2017 Security 2 47 20 8 7 16 61
2017 Legal services 0 31 22 33 0 14 18
2017 Administration and operations 4 44 19 13 5 16 1243
2017 Human resources 6 58 20 5 3 7 167
2017 Financial management 2 41 32 14 2 8 141
2017 Procurement 5 46 10 10 10 20 19
2017 Materiel management 0 68 8 0 0 24 11
2017 Information management 3 51 18 10 3 14 93
2017 Information technology 4 53 23 9 5 7 140
2017 Internal audit 7 34 12 5 14 28 15
2017 Evaluation 5 52 10 4 5 23 21
2017 Data sciences 0 52 21 6 9 12 33
2017 Policy 4 45 21 11 3 16 231
2017 Project management 2 40 17 13 8 22 179
2017 Other services to the public 4 50 13 10 5 18 228
2017 None of the above 4 47 17 10 5 16 394

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 37 63 265
2018 Health care practitioners 21 79 10
2018 Federal regulators 24 76 15
2018 Compliance, inspection and enforcement 20 80 68
2018 Communications or public affairs 29 71 69
2018 Access to information and privacy 28 72 57
2018 Security 27 73 74
2018 Legal services 30 70 24
2018 Administration and operations 29 71 1151
2018 Human resources 27 73 182
2018 Financial management 26 74 141
2018 Procurement 10 90 20
2018 Information management 38 62 90
2018 Information technology 21 79 138
2018 Internal audit 36 64 12
2018 Evaluation 56 44 15
2018 Data sciences 28 72 47
2018 Policy 25 75 262
2018 Project management 24 76 152
2018 Other services to the public 32 68 169
2018 None of the above 28 72 288

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 35 16 17 10 10 2 10 58 22 346
2018 Health care practitioners 35 36 7 14 7 0 0 72 21 14
2018 Federal regulators 33 6 27 12 11 6 5 43 26 18
2018 Compliance, inspection and enforcement 33 19 12 8 24 1 2 54 33 84
2018 Communications or public affairs 43 22 14 9 3 2 8 72 13 102
2018 Access to information and privacy 43 17 12 6 14 0 9 66 21 89
2018 Security 33 18 19 10 16 1 3 54 27 84
2018 Legal services 31 11 30 7 10 0 11 47 19 28
2018 Administration and operations 36 19 15 10 11 2 7 60 23 1416
2018 Human resources 30 18 19 13 12 0 8 52 27 243
2018 Financial management 28 26 17 11 8 0 10 60 21 179
2018 Procurement 46 9 9 9 22 0 6 58 33 22
2018 Materiel management 17 14 14 16 21 10 10 38 45 13
2018 Information management 31 18 10 19 13 2 7 54 35 117
2018 Information technology 36 19 17 8 13 2 5 59 22 172
2018 Internal audit 40 19 23 0 12 0 6 63 13 15
2018 Evaluation 51 0 22 7 10 0 10 57 19 27
2018 Data sciences 25 25 27 10 7 0 7 53 18 59
2018 Policy 31 22 19 11 10 0 7 57 23 344
2018 Project management 28 25 17 11 15 1 4 55 27 190
2018 Other services to the public 39 18 16 10 11 1 5 61 22 217
2018 None of the above 37 16 15 7 16 1 7 58 25 376

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 27 18 17 18 3 6 42 39 263
2018 Health care practitioners 10 30 11 21 29 0 0 40 49 10
2018 Federal regulators 14 17 27 7 30 0 6 33 39 15
2018 Compliance, inspection and enforcement 6 16 17 19 31 1 10 24 56 70
2018 Communications or public affairs 6 26 19 28 14 0 7 35 45 69
2018 Access to information and privacy 28 25 20 10 14 4 0 55 25 57
2018 Security 11 26 21 21 19 1 1 38 41 73
2018 Legal services 5 21 5 34 28 0 7 28 67 24
2018 Administration and operations 11 21 18 20 24 2 5 34 47 1155
2018 Human resources 14 16 21 23 12 2 12 35 41 181
2018 Financial management 16 32 19 13 8 1 11 55 24 144
2018 Procurement 10 16 15 25 28 0 6 28 57 20
2018 Information management 10 29 23 15 16 1 7 42 33 90
2018 Information technology 6 24 24 16 26 1 4 31 44 141
2018 Internal audit 8 29 47 8 8 0 0 37 16 12
2018 Evaluation 20 36 7 24 12 0 0 56 37 15
2018 Data sciences 9 33 16 17 25 0 0 42 42 49
2018 Policy 10 24 16 24 19 0 6 37 46 263
2018 Project management 10 19 22 14 29 2 5 31 45 152
2018 Other services to the public 12 19 23 15 24 2 4 33 42 170
2018 None of the above 9 15 21 23 26 1 5 26 52 289
2017 Client contact centre 6 22 16 20 27 1 8 31 52 268
2017 Health care practitioners 18 17 25 8 15 9 9 42 27 12
2017 Federal regulators 11 0 39 10 40 0 0 11 50 10
2017 Compliance, inspection and enforcement 14 20 16 19 21 5 4 37 45 72
2017 Communications or public affairs 3 12 14 25 38 3 5 17 68 63
2017 Access to information and privacy 11 31 15 17 15 2 9 47 36 46
2017 Security 10 11 16 24 29 2 8 23 59 62
2017 Legal services 5 17 5 24 46 5 0 23 73 18
2017 Administration and operations 8 20 15 21 28 2 6 30 53 1266
2017 Human resources 14 28 15 15 17 0 10 47 36 171
2017 Financial management 11 21 19 17 16 1 16 38 39 143
2017 Procurement 5 35 15 15 20 6 5 45 38 19
2017 Materiel management 18 35 18 8 0 0 21 67 10 11
2017 Information management 9 18 19 18 20 4 12 32 45 95
2017 Information technology 7 22 20 19 22 1 9 32 46 142
2017 Internal audit 7 21 26 28 0 0 19 34 34 15
2017 Evaluation 29 19 5 23 23 0 0 48 47 21
2017 Data sciences 15 23 12 6 35 0 9 42 45 34
2017 Policy 4 20 12 24 25 3 12 28 58 234
2017 Project management 7 15 17 19 33 1 9 24 57 183
2017 Other services to the public 15 20 16 15 24 3 6 39 43 234
2017 None of the above 14 18 15 17 26 2 8 35 48 414

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 5 13 17 20 34 4 7 20 61 264
2018 Health care practitioners 0 11 10 41 38 0 0 11 79 10
2018 Federal regulators 0 11 27 13 43 0 6 12 60 15
2018 Compliance, inspection and enforcement 1 10 15 18 42 4 10 13 69 69
2018 Communications or public affairs 4 11 13 29 37 0 6 16 70 69
2018 Access to information and privacy 10 16 24 19 29 0 2 26 49 57
2018 Security 5 18 16 16 41 3 1 23 59 74
2018 Legal services 5 7 12 36 41 0 0 12 76 24
2018 Administration and operations 4 13 16 19 44 2 3 18 66 1158
2018 Human resources 2 11 11 22 45 2 7 15 73 181
2018 Financial management 3 10 17 24 35 2 8 15 66 144
2018 Procurement 5 6 5 15 69 0 0 11 84 20
2018 Information management 5 15 25 20 29 3 3 22 52 89
2018 Information technology 4 18 16 23 36 1 2 23 61 141
2018 Internal audit 0 36 8 25 31 0 0 36 56 12
2018 Evaluation 6 7 6 36 31 7 7 15 77 15
2018 Data sciences 4 20 12 13 51 0 0 24 64 49
2018 Policy 3 9 14 20 45 3 6 13 71 263
2018 Project management 3 11 12 19 51 2 1 15 73 151
2018 Other services to the public 5 10 18 18 44 4 2 16 65 169
2018 None of the above 4 9 16 18 49 1 2 13 70 289
2017 Client contact centre 3 11 9 19 49 1 8 16 75 268
2017 Health care practitioners 16 9 16 33 17 9 0 27 55 12
2017 Federal regulators 11 9 9 0 60 0 10 22 67 10
2017 Compliance, inspection and enforcement 6 12 4 16 52 1 8 20 76 72
2017 Communications or public affairs 3 5 9 26 49 5 3 9 82 63
2017 Access to information and privacy 0 18 13 11 52 0 7 19 67 46
2017 Security 3 8 8 14 61 2 3 12 80 62
2017 Legal services 0 0 5 19 72 5 0 0 95 18
2017 Administration and operations 3 7 11 16 56 2 6 10 78 1264
2017 Human resources 3 9 6 14 57 2 9 14 80 171
2017 Financial management 4 8 11 22 50 1 4 12 76 143
2017 Procurement 5 6 0 13 65 6 5 12 88 19
2017 Materiel management 10 19 10 16 35 0 10 32 57 11
2017 Information management 2 11 15 20 45 1 6 14 69 95
2017 Information technology 5 10 18 21 41 0 6 15 66 142
2017 Internal audit 0 7 7 40 34 0 12 8 84 15
2017 Evaluation 15 5 10 5 56 5 4 22 67 21
2017 Data sciences 6 18 6 23 44 3 0 24 69 34
2017 Policy 1 5 10 17 54 4 9 7 81 234
2017 Project management 3 5 10 14 64 2 3 8 81 183
2017 Other services to the public 2 10 10 19 50 3 6 13 76 234
2017 None of the above 5 9 10 15 53 2 7 15 75 414
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