2018 Public Service Employee Survey Results by Theme for Workplace Effectiveness

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 34 42 12 8 5 0 0 75 13 160671
2018 Immigration, Refugees and Citizenship Canada 36 41 11 7 5 0 0 78 11 4218
2018 Corporate Services 37 39 12 7 5 0 0 76 12 600
2018 Human Resources 48 36 7 6 2 0 0 84 9 199
2018 Workplace Effectiveness 36 48 3 13 0 0 0 84 13 33

Question 9. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 29 37 14 11 9 0 0 66 20 160988
2018 Immigration, Refugees and Citizenship Canada 33 36 13 10 7 0 0 69 18 4215
2018 Corporate Services 38 36 12 9 5 0 0 74 13 604
2018 Human Resources 44 39 10 5 3 0 0 82 7 197
2018 Workplace Effectiveness 33 42 14 5 6 0 0 75 11 33

Question 10. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 50 35 9 3 2 0 0 85 5 160125
2018 Immigration, Refugees and Citizenship Canada 52 34 8 4 2 0 0 86 6 4199
2018 Corporate Services 52 33 9 5 2 0 0 85 6 604
2018 Human Resources 54 31 9 5 1 0 0 85 6 197
2018 Workplace Effectiveness 53 37 3 7 0 0 0 90 7 33

Question 14. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 40 39 11 6 3 0 0 80 9 161156
2018 Immigration, Refugees and Citizenship Canada 44 37 11 5 3 0 0 81 8 4227
2018 Corporate Services 46 35 9 7 3 0 0 81 10 604
2018 Human Resources 53 33 6 7 1 0 0 86 8 198
2018 Workplace Effectiveness 55 29 9 7 0 0 0 84 7 33

Question 43. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 35 32 17 9 7 1 0 67 16 160754
2018 Immigration, Refugees and Citizenship Canada 44 32 14 5 5 0 0 76 10 4213
2018 Corporate Services 49 31 13 3 3 0 0 80 6 604
2018 Human Resources 63 27 7 0 2 0 0 90 2 200
2018 Workplace Effectiveness 59 25 13 0 3 0 0 83 3 33

Question 44. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 33 34 16 10 7 0 0 68 16 160146
2018 Immigration, Refugees and Citizenship Canada 42 34 13 6 4 0 0 76 10 4192
2018 Corporate Services 46 34 14 2 3 0 0 81 5 601
2018 Human Resources 61 27 8 2 2 0 0 88 4 198
2018 Workplace Effectiveness 59 27 8 3 3 0 0 86 6 33

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 31 25 19 12 9 3 0 59 22 161050
2018 Immigration, Refugees and Citizenship Canada 38 26 17 8 8 3 0 66 17 4224
2018 Corporate Services 40 27 19 7 4 2 0 69 12 604
2018 Human Resources 55 23 13 5 3 1 0 79 8 200
2018 Workplace Effectiveness 55 29 13 3 0 0 0 84 3 33
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 45 30 12 7 5 2 1 76 12 160474
2018 Immigration, Refugees and Citizenship Canada 49 28 11 5 4 2 1 79 9 4186
2018 Corporate Services 55 25 10 5 3 2 1 82 7 603
2018 Human Resources 65 21 7 3 2 1 0 88 6 199
2018 Workplace Effectiveness 45 31 16 0 5 0 3 78 5 33

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 42 32 11 8 5 1 0 75 14 160177
2018 Immigration, Refugees and Citizenship Canada 48 30 10 7 4 1 0 79 11 4187
2018 Corporate Services 53 26 8 7 4 1 0 80 11 603
2018 Human Resources 60 23 7 5 2 2 1 85 8 199
2018 Workplace Effectiveness 48 27 11 9 5 0 0 75 14 33

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 47 28 11 7 6 0 0 75 13 160605
2018 Immigration, Refugees and Citizenship Canada 50 28 11 6 5 1 0 78 11 4190
2018 Corporate Services 58 23 11 5 3 0 0 81 8 601
2018 Human Resources 66 18 9 4 3 0 0 85 6 199
2018 Workplace Effectiveness 59 19 17 0 5 0 0 78 5 33

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 28 31 17 9 8 6 0 63 19 161481
2018 Immigration, Refugees and Citizenship Canada 33 30 15 8 6 7 0 68 15 4215
2018 Corporate Services 33 29 17 8 4 9 0 68 13 607
2018 Human Resources 37 30 15 5 4 9 0 74 10 201
2018 Workplace Effectiveness 23 43 12 12 2 5 3 72 15 33

Question 30. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 25 31 18 13 11 2 0 58 24 161089
2018 Immigration, Refugees and Citizenship Canada 30 31 17 11 8 3 0 64 19 4204
2018 Corporate Services 29 33 17 10 5 5 0 66 16 608
2018 Human Resources 34 36 16 6 3 4 0 73 10 201
2018 Workplace Effectiveness 32 35 9 11 5 5 3 72 18 33

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 17 29 21 16 12 5 0 48 30 160960
2018 Immigration, Refugees and Citizenship Canada 22 31 19 14 8 6 0 56 23 4204
2018 Corporate Services 24 28 20 14 5 9 0 57 21 603
2018 Human Resources 26 33 18 10 4 9 0 66 15 198
2018 Workplace Effectiveness 25 33 15 7 8 8 3 66 17 33

Question 32. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 16 30 18 18 14 3 0 48 33 161278
2018 Immigration, Refugees and Citizenship Canada 21 32 17 16 10 3 0 55 27 4210
2018 Corporate Services 22 29 18 17 9 5 0 54 27 608
2018 Human Resources 27 27 18 19 6 3 0 56 25 201
2018 Workplace Effectiveness 22 36 11 11 11 5 3 63 25 33
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 26 34 17 13 10 0 0 60 23 161141
2018 Immigration, Refugees and Citizenship Canada 29 35 16 12 8 0 0 64 20 4223
2018 Corporate Services 37 33 15 10 5 0 0 70 15 606
2018 Human Resources 47 30 12 6 4 0 0 77 10 200
2018 Workplace Effectiveness 37 27 19 8 6 0 3 66 14 33

Question 7. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 29 41 13 11 5 0 0 71 16 161312
2018 Immigration, Refugees and Citizenship Canada 36 40 12 9 4 0 0 76 13 4230
2018 Corporate Services 37 38 13 7 5 0 0 75 12 603
2018 Human Resources 41 38 9 7 5 0 0 79 12 199
2018 Workplace Effectiveness 41 34 9 11 6 0 0 75 17 33

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 13 22 19 16 14 13 2 41 36 160747
2018 Immigration, Refugees and Citizenship Canada 17 24 19 14 9 16 2 49 28 4213
2018 Corporate Services 17 24 21 12 8 17 2 50 25 601
2018 Human Resources 20 24 15 10 6 22 3 59 21 199
2018 Workplace Effectiveness 18 12 17 16 14 23 0 39 39 33

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 37 35 12 9 6 1 0 73 15 160726
2018 Immigration, Refugees and Citizenship Canada 41 34 12 7 5 1 0 76 12 4196
2018 Corporate Services 45 32 13 7 3 0 0 78 10 603
2018 Human Resources 47 33 10 5 3 1 0 81 8 199
2018 Workplace Effectiveness 42 25 16 9 5 0 3 69 14 33

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 25 34 16 10 6 3 6 65 18 36684
2018 Immigration, Refugees and Citizenship Canada 30 35 16 7 3 2 6 70 12 886
2018 Corporate Services 35 28 21 3 4 3 6 70 7 125
2018 Human Resources 37 25 22 7 0 2 7 68 8 40

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 25 45 10 14 6 0 1 70 20 161510
2018 Immigration, Refugees and Citizenship Canada 29 45 9 12 4 0 0 74 17 4244
2018 Corporate Services 31 42 11 11 4 0 1 74 15 607
2018 Human Resources 33 42 10 10 2 0 2 77 13 200
2018 Workplace Effectiveness 34 42 11 3 5 0 6 80 9 33

Question 2. My job is a good fit with my interests.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 40 39 11 6 3 0 0 80 10 161032
2018 Immigration, Refugees and Citizenship Canada 39 39 11 7 4 0 0 78 11 4219
2018 Corporate Services 40 38 11 6 5 0 0 78 11 602
2018 Human Resources 51 35 8 3 2 0 0 86 6 200
2018 Workplace Effectiveness 66 26 3 5 0 0 0 92 5 33

Question 3. My job is a good fit with my skills.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 45 38 8 6 3 0 0 84 9 160117
2018 Immigration, Refugees and Citizenship Canada 42 38 9 6 5 0 0 80 11 4205
2018 Corporate Services 46 36 9 5 3 0 0 83 9 599
2018 Human Resources 58 32 4 4 1 0 0 90 6 196
2018 Workplace Effectiveness 72 21 3 5 0 0 0 92 5 31

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 20 32 18 15 12 2 0 53 28 161004
2018 Immigration, Refugees and Citizenship Canada 24 33 18 13 10 2 0 59 23 4218
2018 Corporate Services 27 38 15 12 4 3 0 67 17 602
2018 Human Resources 33 43 11 7 3 3 0 78 10 200
2018 Workplace Effectiveness 18 52 5 9 11 6 0 74 21 33

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 19 27 16 16 18 2 2 48 35 161071
2018 Immigration, Refugees and Citizenship Canada 24 29 15 14 14 3 1 56 29 4218
2018 Corporate Services 27 29 16 13 10 4 2 59 24 601
2018 Human Resources 37 35 11 11 4 3 0 74 15 198
2018 Workplace Effectiveness 18 45 14 11 9 0 3 65 21 33

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 27 38 14 12 9 0 0 65 21 160686
2018 Immigration, Refugees and Citizenship Canada 31 36 15 11 7 0 0 67 18 4208
2018 Corporate Services 37 36 17 7 3 0 0 73 10 601
2018 Human Resources 43 34 14 6 3 0 0 77 9 198
2018 Workplace Effectiveness 32 37 17 11 3 0 0 69 15 33

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 31 34 16 10 8 0 0 66 18 160340
2018 Immigration, Refugees and Citizenship Canada 36 33 16 9 6 0 0 69 15 4207
2018 Corporate Services 43 31 17 6 3 0 0 74 9 600
2018 Human Resources 56 27 11 4 1 0 1 83 6 198
2018 Workplace Effectiveness 47 23 21 6 3 0 0 70 9 33

Question 13. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 30 37 15 11 7 0 0 67 18 160685
2018 Immigration, Refugees and Citizenship Canada 34 36 15 9 5 0 0 71 14 4200
2018 Corporate Services 38 36 15 8 3 0 0 74 11 602
2018 Human Resources 42 39 9 8 2 0 0 81 10 197
2018 Workplace Effectiveness 42 38 6 10 3 0 0 81 13 33

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 20 35 22 11 8 3 0 57 20 161226
2018 Immigration, Refugees and Citizenship Canada 24 36 21 9 6 4 0 63 15 4227
2018 Corporate Services 26 38 20 6 3 7 0 69 10 604
2018 Human Resources 37 41 11 6 1 4 0 81 8 200
2018 Workplace Effectiveness 20 56 9 3 7 5 0 81 10 33

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 42 33 11 8 5 0 0 76 13 161141
2018 Immigration, Refugees and Citizenship Canada 43 32 11 8 5 0 0 76 13 4234
2018 Corporate Services 54 28 8 5 4 0 0 83 9 603
2018 Human Resources 66 23 5 2 3 0 0 90 5 200
2018 Workplace Effectiveness 66 19 7 6 3 0 0 84 9 33

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 37 32 17 8 5 0 1 70 13 161699
2018 Immigration, Refugees and Citizenship Canada 42 31 15 7 4 0 1 74 11 4248
2018 Corporate Services 41 33 15 7 4 0 0 75 10 606
2018 Human Resources 41 34 12 9 4 0 0 74 13 201
2018 Workplace Effectiveness 39 22 15 18 3 0 3 63 21 33

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 Public Service 27 39 35 161647
2018 Immigration, Refugees and Citizenship Canada 30 34 36 4246
2018 Corporate Services 26 38 36 607
2018 Human Resources 25 40 35 200
2018 Workplace Effectiveness 16 52 32 33

Question 47. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2018 Public Service 17 33 30 6 8 6 43390
2018 Immigration, Refugees and Citizenship Canada 8 42 30 5 8 8 1289
2018 Corporate Services 9 41 32 2 7 9 162
2018 Human Resources 6 46 27 2 9 11 53
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 43 40 9 5 2 0 0 84 7 161313
2018 Immigration, Refugees and Citizenship Canada 50 37 7 4 2 0 0 87 6 4229
2018 Corporate Services 49 36 9 4 1 0 0 86 5 605
2018 Human Resources 51 41 4 3 0 0 0 92 4 198
2018 Workplace Effectiveness 40 44 9 7 0 0 0 85 7 33

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 24 42 18 10 5 1 0 67 15 161017
2018 Immigration, Refugees and Citizenship Canada 29 44 15 7 3 1 0 74 11 4215
2018 Corporate Services 31 41 17 5 3 3 0 74 8 603
2018 Human Resources 35 43 13 5 2 2 0 80 6 200
2018 Workplace Effectiveness 32 52 5 9 2 0 0 84 11 33

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 11 26 35 18 8 1 1 27 37 161147
2018 Immigration, Refugees and Citizenship Canada 11 26 33 18 9 1 2 28 38 4224
2018 Corporate Services 10 25 33 20 9 1 2 30 36 605
2018 Human Resources 12 27 34 17 9 0 2 26 40 201
2018 Workplace Effectiveness 13 18 33 17 14 0 5 33 32 33

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 12 20 28 23 13 2 2 37 33 160571
2018 Immigration, Refugees and Citizenship Canada 10 17 28 24 16 3 2 42 28 4210
2018 Corporate Services 7 15 27 27 17 3 4 46 24 605
2018 Human Resources 6 13 27 26 20 3 4 50 21 201
2018 Workplace Effectiveness 3 5 23 43 13 6 6 64 10 33

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 17 24 29 17 9 2 3 26 43 160643
2018 Immigration, Refugees and Citizenship Canada 10 20 30 20 12 3 4 35 33 4208
2018 Corporate Services 11 20 33 17 11 3 5 31 33 601
2018 Human Resources 10 23 37 16 7 3 6 25 35 200
2018 Workplace Effectiveness 3 33 36 17 3 0 9 22 39 33

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 8 16 32 27 14 1 2 42 25 160266
2018 Immigration, Refugees and Citizenship Canada 9 15 32 25 15 2 3 42 25 4203
2018 Corporate Services 8 15 32 26 15 2 2 43 24 600
2018 Human Resources 7 19 37 24 11 2 2 36 27 198
2018 Workplace Effectiveness 3 17 31 36 8 0 6 47 21 32

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 17 23 27 18 11 1 2 30 42 160843
2018 Immigration, Refugees and Citizenship Canada 13 20 27 21 14 2 3 37 35 4210
2018 Corporate Services 13 18 28 22 13 2 3 38 33 604
2018 Human Resources 11 17 31 22 13 2 5 38 29 201
2018 Workplace Effectiveness 13 14 21 34 13 0 5 50 29 33

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 13 20 27 22 13 3 3 37 35 160300
2018 Immigration, Refugees and Citizenship Canada 13 20 27 20 13 4 3 36 35 4198
2018 Corporate Services 11 15 27 25 17 3 2 44 28 603
2018 Human Resources 11 11 26 30 15 4 3 49 24 199
2018 Workplace Effectiveness 3 14 24 37 13 6 3 55 19 33

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 16 24 31 16 9 2 2 25 42 161001
2018 Immigration, Refugees and Citizenship Canada 10 19 33 19 13 3 3 34 31 4224
2018 Corporate Services 9 19 33 19 13 3 3 34 31 606
2018 Human Resources 8 23 33 17 10 5 3 30 34 201
2018 Workplace Effectiveness 15 29 25 17 8 3 3 26 47 33

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 40 31 10 10 8 1 0 72 18 160757
2018 Immigration, Refugees and Citizenship Canada 47 30 9 8 6 1 0 77 14 4212
2018 Corporate Services 50 26 10 8 5 1 0 77 13 601
2018 Human Resources 63 22 7 5 2 1 0 85 7 199
2018 Workplace Effectiveness 45 37 6 6 5 0 0 82 12 32

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 44 36 9 7 4 0 0 81 11 160773
2018 Immigration, Refugees and Citizenship Canada 53 33 6 5 2 0 0 86 7 4209
2018 Corporate Services 51 33 8 6 2 1 0 85 8 600
2018 Human Resources 65 26 5 2 1 1 0 92 3 200
2018 Workplace Effectiveness 61 29 11 0 0 0 0 89 0 33

Question 21. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 37 40 13 5 3 1 0 77 9 161015
2018 Immigration, Refugees and Citizenship Canada 43 36 12 5 3 2 0 81 7 4214
2018 Corporate Services 48 34 10 5 2 2 0 83 7 602
2018 Human Resources 62 28 5 4 2 0 0 90 5 200
2018 Workplace Effectiveness 47 32 14 0 7 0 0 80 7 33

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 40 36 14 4 3 3 0 78 7 160822
2018 Immigration, Refugees and Citizenship Canada 48 33 11 3 2 3 0 83 5 4212
2018 Corporate Services 51 31 10 3 2 3 0 85 5 602
2018 Human Resources 59 30 6 3 1 1 0 90 4 198
2018 Workplace Effectiveness 48 40 0 9 0 3 0 91 9 33

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 39 38 13 6 3 2 0 78 9 160801
2018 Immigration, Refugees and Citizenship Canada 48 35 9 4 2 1 0 84 6 4220
2018 Corporate Services 52 33 8 3 2 1 0 87 5 604
2018 Human Resources 64 26 4 4 1 0 0 90 6 200
2018 Workplace Effectiveness 54 34 3 5 3 0 0 88 9 33

Question 42. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 44 36 10 5 4 0 0 81 9 160659
2018 Immigration, Refugees and Citizenship Canada 52 33 8 4 3 0 0 85 6 4215
2018 Corporate Services 57 31 9 2 1 0 0 88 4 603
2018 Human Resources 69 25 3 2 2 0 0 94 3 199
2018 Workplace Effectiveness 55 33 0 5 7 0 0 88 12 33

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 21 32 19 11 9 5 3 59 21 161064
2018 Immigration, Refugees and Citizenship Canada 25 33 18 8 6 6 3 64 16 4219
2018 Corporate Services 28 33 17 7 5 7 4 69 13 603
2018 Human Resources 33 31 10 6 4 8 8 77 11 200
2018 Workplace Effectiveness 28 32 6 6 5 8 15 78 15 33

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 31 38 14 9 5 2 1 71 15 161068
2018 Immigration, Refugees and Citizenship Canada 38 37 11 6 4 2 1 78 11 4225
2018 Corporate Services 40 37 11 6 2 3 1 80 8 604
2018 Human Resources 44 35 9 6 2 2 1 82 9 200
2018 Workplace Effectiveness 50 27 13 6 3 0 0 78 9 33

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 30 38 18 8 5 1 0 69 13 160645
2018 Immigration, Refugees and Citizenship Canada 36 37 17 6 4 1 0 73 9 4211
2018 Corporate Services 36 38 17 5 3 1 0 75 8 602
2018 Human Resources 41 38 14 4 2 0 0 80 6 198
2018 Workplace Effectiveness 37 42 9 3 7 3 0 81 9 33

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 18 25 19 14 14 8 2 48 31 161057
2018 Immigration, Refugees and Citizenship Canada 21 24 20 13 12 9 2 50 28 4215
2018 Corporate Services 21 26 22 11 6 11 3 55 20 602
2018 Human Resources 29 27 14 11 5 11 3 65 18 200
2018 Workplace Effectiveness 26 28 15 14 9 3 5 59 25 33

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2018 Public Service 15 85 161503
2018 Immigration, Refugees and Citizenship Canada 11 89 4240
2018 Corporate Services 10 90 605
2018 Human Resources 7 93 201

Question 49a. From whom did you experience harassment on the job? Co-workers

Survey year Organization
(%)
Total responses
2018 Public Service 51 22721
2018 Immigration, Refugees and Citizenship Canada 51 479
2018 Corporate Services 56 60
2018 Human Resources 43 14

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization
(%)
Total responses
2018 Public Service 62 22735
2018 Immigration, Refugees and Citizenship Canada 60 479
2018 Corporate Services 60 60

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization
(%)
Total responses
2018 Public Service 8 22696
2018 Immigration, Refugees and Citizenship Canada 8 479
2018 Corporate Services 10 60

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2018 Public Service 5 22696
2018 Corporate Services 0 60
2018 Human Resources 0 14

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2018 Public Service 6 22696
2018 Immigration, Refugees and Citizenship Canada 4 479
2018 Human Resources 0 14

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2018 Public Service 10 22712
2018 Immigration, Refugees and Citizenship Canada 4 479

Question 49g. From whom did you experience harassment on the job? Other

Survey year Organization
(%)
Total responses
2018 Public Service 4 22694
2018 Immigration, Refugees and Citizenship Canada 4 479

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization
(%)
Total responses
2018 Public Service 40 22709
2018 Immigration, Refugees and Citizenship Canada 37 478
2018 Corporate Services 32 60

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization
(%)
Total responses
2018 Public Service 40 22697
2018 Immigration, Refugees and Citizenship Canada 38 478
2018 Corporate Services 46 60
2018 Human Resources 44 14

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization
(%)
Total responses
2018 Public Service 46 22698
2018 Immigration, Refugees and Citizenship Canada 45 478
2018 Corporate Services 61 60
2018 Human Resources 40 14

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization
(%)
Total responses
2018 Public Service 41 22706
2018 Immigration, Refugees and Citizenship Canada 44 478
2018 Corporate Services 58 60
2018 Human Resources 48 14

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources

Survey year Organization
(%)
Total responses
2018 Public Service 33 22690
2018 Immigration, Refugees and Citizenship Canada 31 478
2018 Corporate Services 45 60
2018 Human Resources 47 14

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization
(%)
Total responses
2018 Public Service 56 22722
2018 Immigration, Refugees and Citizenship Canada 51 478
2018 Corporate Services 49 60
2018 Human Resources 50 14

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization
(%)
Total responses
2018 Public Service 36 22699
2018 Immigration, Refugees and Citizenship Canada 32 478
2018 Corporate Services 37 60

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization
(%)
Total responses
2018 Public Service 2 22678
2018 Human Resources 0 14

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization
(%)
Total responses
2018 Public Service 10 22693
2018 Immigration, Refugees and Citizenship Canada 8 478
2018 Human Resources 0 14

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization
(%)
Total responses
2018 Public Service 13 22689
2018 Immigration, Refugees and Citizenship Canada 10 478
2018 Corporate Services 9 60

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization
(%)
Total responses
2018 Public Service 48 22704
2018 Immigration, Refugees and Citizenship Canada 47 478
2018 Corporate Services 54 60
2018 Human Resources 48 14

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting

Survey year Organization
(%)
Total responses
2018 Public Service 27 22702
2018 Immigration, Refugees and Citizenship Canada 22 478
2018 Corporate Services 20 60

Question 50m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization
(%)
Total responses
2018 Public Service 15 22687
2018 Immigration, Refugees and Citizenship Canada 13 478
2018 Corporate Services 15 60

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2018 Public Service 51 22718
2018 Immigration, Refugees and Citizenship Canada 52 478
2018 Corporate Services 52 60

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization
(%)
Total responses
2018 Public Service 27 22701
2018 Immigration, Refugees and Citizenship Canada 23 478
2018 Corporate Services 20 60
2018 Human Resources 0 14

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2018 Public Service 8 22688
2018 Immigration, Refugees and Citizenship Canada 5 478
2018 Corporate Services 8 60

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization
(%)
Total responses
2018 Public Service 20 22699
2018 Immigration, Refugees and Citizenship Canada 16 478
2018 Corporate Services 18 60

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2018 Public Service 10 22689
2018 Immigration, Refugees and Citizenship Canada 10 478
2018 Corporate Services 10 60

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2018 Public Service 7 22692
2018 Immigration, Refugees and Citizenship Canada 4 478
2018 Human Resources 0 14

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2018 Public Service 14 22692
2018 Immigration, Refugees and Citizenship Canada 12 478
2018 Human Resources 0 14

Question 51h. What action(s) did you take to address the harassment you experienced? Other

Survey year Organization
(%)
Total responses
2018 Public Service 11 22688
2018 Immigration, Refugees and Citizenship Canada 11 478

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization
(%)
Total responses
2018 Public Service 27 22709
2018 Immigration, Refugees and Citizenship Canada 30 478
2018 Corporate Services 33 60
2018 Human Resources 47 14

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization
(%)
Total responses
2018 Public Service 11 21200
2018 Immigration, Refugees and Citizenship Canada 13 459
2018 Corporate Services 13 59
2018 Human Resources 0 14

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2018 Public Service 19 21197
2018 Immigration, Refugees and Citizenship Canada 18 459
2018 Corporate Services 18 59

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization
(%)
Total responses
2018 Public Service 10 21191
2018 Immigration, Refugees and Citizenship Canada 11 459
2018 Corporate Services 9 59
2018 Human Resources 0 14

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization
(%)
Total responses
2018 Public Service 7 21189
2018 Immigration, Refugees and Citizenship Canada 7 459

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization
(%)
Total responses
2018 Public Service 10 21189
2018 Immigration, Refugees and Citizenship Canada 8 459
2018 Corporate Services 11 59
2018 Human Resources 0 14

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2018 Public Service 9 21189
2018 Immigration, Refugees and Citizenship Canada 13 459
2018 Corporate Services 11 59

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization
(%)
Total responses
2018 Public Service 10 21188
2018 Immigration, Refugees and Citizenship Canada 11 459
2018 Corporate Services 17 59

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2018 Public Service 11 21193
2018 Immigration, Refugees and Citizenship Canada 14 459
2018 Corporate Services 15 59

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization
(%)
Total responses
2018 Public Service 12 21192
2018 Immigration, Refugees and Citizenship Canada 14 459
2018 Corporate Services 20 59

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2018 Public Service 30 21199
2018 Immigration, Refugees and Citizenship Canada 30 459
2018 Corporate Services 33 59

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2018 Public Service 9 21189
2018 Immigration, Refugees and Citizenship Canada 9 459
2018 Corporate Services 12 59

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2018 Public Service 47 21214
2018 Immigration, Refugees and Citizenship Canada 50 459
2018 Corporate Services 45 59
2018 Human Resources 36 14

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization
(%)
Total responses
2018 Public Service 2 21187
2018 Immigration, Refugees and Citizenship Canada 2 459
2018 Human Resources 0 14

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2018 Public Service 56 21220
2018 Immigration, Refugees and Citizenship Canada 52 459
2018 Corporate Services 56 59
2018 Human Resources 53 14

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization
(%)
Total responses
2018 Public Service 4 21191
2018 Immigration, Refugees and Citizenship Canada 3 459
2018 Human Resources 0 14

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization
(%)
Total responses
2018 Public Service 13 21192
2018 Immigration, Refugees and Citizenship Canada 12 459
2018 Corporate Services 14 59

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 16 19 21 8 8 23 5 48 22 161102
2018 Immigration, Refugees and Citizenship Canada 19 17 21 5 5 27 7 53 15 4228
2018 Corporate Services 20 17 21 4 4 29 6 56 11 605
2018 Human Resources 21 14 16 1 3 36 9 64 7 200
2018 Workplace Effectiveness 24 21 10 3 7 34 3 70 15 33

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 29 31 18 7 6 7 1 66 14 161060
2018 Immigration, Refugees and Citizenship Canada 32 29 18 5 4 12 1 70 10 4226
2018 Corporate Services 32 32 17 4 2 12 1 74 7 606
2018 Human Resources 35 32 14 1 3 14 1 78 5 200
2018 Workplace Effectiveness 35 32 11 0 7 15 0 79 8 33

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2018 Public Service 8 92 161188
2018 Immigration, Refugees and Citizenship Canada 7 93 4229
2018 Corporate Services 5 95 604
2018 Human Resources 5 95 199

Question 56a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization
(%)
Total responses
2018 Public Service 36 11806
2018 Immigration, Refugees and Citizenship Canada 36 277
2018 Corporate Services 38 31

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization
(%)
Total responses
2018 Public Service 77 11826
2018 Immigration, Refugees and Citizenship Canada 78 277

Question 56c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization
(%)
Total responses
2018 Public Service 4 11797
2018 Immigration, Refugees and Citizenship Canada 4 277

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2018 Public Service 4 11797
2018 Immigration, Refugees and Citizenship Canada 0 277
2018 Corporate Services 0 31
2018 Human Resources 0 10

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2018 Public Service 7 11798
2018 Immigration, Refugees and Citizenship Canada 5 277

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2018 Public Service 9 11802
2018 Immigration, Refugees and Citizenship Canada 4 277
2018 Human Resources 0 10

Question 56g. From whom did you experience discrimination on the job? Other

Survey year Organization
(%)
Total responses
2018 Public Service 8 11798
2018 Immigration, Refugees and Citizenship Canada 9 277

Question 57a. Please indicate the type of discrimination you experienced. Race

Survey year Organization
(%)
Total responses
2018 Public Service 25 11790
2018 Immigration, Refugees and Citizenship Canada 27 277
2018 Corporate Services 17 31

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization
(%)
Total responses
2018 Public Service 20 11790
2018 Immigration, Refugees and Citizenship Canada 23 277
2018 Corporate Services 16 31

Question 57c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization
(%)
Total responses
2018 Public Service 15 11786
2018 Immigration, Refugees and Citizenship Canada 16 277

Question 57d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization
(%)
Total responses
2018 Public Service 6 11784
2018 Immigration, Refugees and Citizenship Canada 5 277
2018 Corporate Services 0 31
2018 Human Resources 0 10

Question 57e. Please indicate the type of discrimination you experienced. Age

Survey year Organization
(%)
Total responses
2018 Public Service 26 11787
2018 Immigration, Refugees and Citizenship Canada 24 277
2018 Corporate Services 20 31

Question 57f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization
(%)
Total responses
2018 Public Service 29 11792
2018 Immigration, Refugees and Citizenship Canada 19 277
2018 Human Resources 0 10

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization
(%)
Total responses
2018 Public Service 4 11783
2018 Immigration, Refugees and Citizenship Canada 3 277

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization
(%)
Total responses
2018 Public Service 2 11782
2018 Immigration, Refugees and Citizenship Canada 2 277
2018 Corporate Services 0 31
2018 Human Resources 0 10

Question 57i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization
(%)
Total responses
2018 Public Service 8 11785
2018 Immigration, Refugees and Citizenship Canada 9 277

Question 57j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization
(%)
Total responses
2018 Public Service 15 11787
2018 Immigration, Refugees and Citizenship Canada 16 277
2018 Corporate Services 18 31

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization
(%)
Total responses
2018 Public Service 1 11782
2018 Human Resources 0 10

Question 57l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization
(%)
Total responses
2018 Public Service 17 11791
2018 Immigration, Refugees and Citizenship Canada 16 277
2018 Corporate Services 15 31

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization
(%)
Total responses
2018 Public Service 0 11783
2018 Immigration, Refugees and Citizenship Canada 0 277
2018 Corporate Services 0 31
2018 Human Resources 0 10

Question 57n. Please indicate the type of discrimination you experienced. Other

Survey year Organization
(%)
Total responses
2018 Public Service 19 11797
2018 Immigration, Refugees and Citizenship Canada 21 277
2018 Corporate Services 40 31

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2018 Public Service 29 11822
2018 Immigration, Refugees and Citizenship Canada 29 278
2018 Corporate Services 30 31

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization
(%)
Total responses
2018 Public Service 15 11810
2018 Immigration, Refugees and Citizenship Canada 13 278
2018 Corporate Services 19 31

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2018 Public Service 5 11809
2018 Corporate Services 0 31
2018 Human Resources 0 10

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization
(%)
Total responses
2018 Public Service 17 11817
2018 Immigration, Refugees and Citizenship Canada 15 278
2018 Human Resources 0 10

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2018 Public Service 4 11805
2018 Immigration, Refugees and Citizenship Canada 6 278

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2018 Public Service 6 11807
2018 Immigration, Refugees and Citizenship Canada 4 278
2018 Corporate Services 0 31
2018 Human Resources 0 10

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2018 Public Service 9 11806
2018 Immigration, Refugees and Citizenship Canada 6 278
2018 Corporate Services 0 31
2018 Human Resources 0 10

Question 58h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization
(%)
Total responses
2018 Public Service 9 11808
2018 Immigration, Refugees and Citizenship Canada 10 278
2018 Human Resources 0 10

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization
(%)
Total responses
2018 Public Service 49 11821
2018 Immigration, Refugees and Citizenship Canada 52 278
2018 Corporate Services 60 31

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization
(%)
Total responses
2018 Public Service 5 11053
2018 Immigration, Refugees and Citizenship Canada 7 267

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2018 Public Service 13 11052
2018 Immigration, Refugees and Citizenship Canada 14 267
2018 Corporate Services 24 31

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization
(%)
Total responses
2018 Public Service 3 11049
2018 Immigration, Refugees and Citizenship Canada 5 267
2018 Human Resources 0 10

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization
(%)
Total responses
2018 Public Service 2 11050
2018 Immigration, Refugees and Citizenship Canada 3 267

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization
(%)
Total responses
2018 Public Service 3 11051
2018 Immigration, Refugees and Citizenship Canada 2 267
2018 Corporate Services 0 31
2018 Human Resources 0 10

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2018 Public Service 4 11049
2018 Immigration, Refugees and Citizenship Canada 6 267
2018 Corporate Services 0 31
2018 Human Resources 0 10

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization
(%)
Total responses
2018 Public Service 7 11051
2018 Immigration, Refugees and Citizenship Canada 9 267
2018 Corporate Services 16 31
2018 Human Resources 0 10

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2018 Public Service 11 11053
2018 Immigration, Refugees and Citizenship Canada 13 267
2018 Corporate Services 21 31

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization
(%)
Total responses
2018 Public Service 11 11055
2018 Immigration, Refugees and Citizenship Canada 13 267
2018 Corporate Services 20 31

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2018 Public Service 27 11058
2018 Immigration, Refugees and Citizenship Canada 25 267
2018 Corporate Services 29 31

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2018 Public Service 9 11054
2018 Immigration, Refugees and Citizenship Canada 8 267
2018 Human Resources 0 10

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2018 Public Service 45 11069
2018 Immigration, Refugees and Citizenship Canada 51 267
2018 Corporate Services 48 31

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Organization
(%)
Total responses
2018 Public Service 2 11050
2018 Immigration, Refugees and Citizenship Canada 2 267
2018 Human Resources 0 10

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2018 Public Service 64 11072
2018 Immigration, Refugees and Citizenship Canada 59 267
2018 Corporate Services 65 31

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization
(%)
Total responses
2018 Public Service 4 11051
2018 Immigration, Refugees and Citizenship Canada 3 267
2018 Human Resources 0 10

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Organization
(%)
Total responses
2018 Public Service 13 11050
2018 Immigration, Refugees and Citizenship Canada 14 267
2018 Corporate Services 14 31

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 18 18 24 4 4 26 5 53 12 161075
2018 Immigration, Refugees and Citizenship Canada 21 17 21 3 3 30 6 58 9 4227
2018 Corporate Services 23 17 21 2 1 30 6 63 4 602
2018 Human Resources 27 17 17 1 0 34 5 72 1 199
2018 Workplace Effectiveness 28 27 11 0 0 29 5 83 0 33

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 30 31 19 5 4 10 1 69 10 161053
2018 Immigration, Refugees and Citizenship Canada 35 28 17 3 3 12 1 73 7 4231
2018 Corporate Services 36 30 18 2 1 13 1 76 3 603
2018 Human Resources 43 28 16 2 0 11 0 80 3 198
2018 Workplace Effectiveness 40 35 14 0 0 11 0 84 0 33
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 52 26 10 5 5 1 0 80 10 160320
2018 Immigration, Refugees and Citizenship Canada 57 23 10 4 4 1 0 82 8 4191
2018 Corporate Services 63 21 8 4 2 2 0 86 6 602
2018 Human Resources 74 15 4 3 2 2 0 91 5 199
2018 Workplace Effectiveness 59 27 5 7 3 0 0 86 10 33

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 29 40 16 8 4 2 0 71 13 161108
2018 Immigration, Refugees and Citizenship Canada 27 39 17 9 5 3 0 68 14 4226
2018 Corporate Services 31 38 17 6 3 4 0 73 9 604
2018 Human Resources 36 39 14 4 3 3 0 77 8 200
2018 Workplace Effectiveness 36 48 9 3 3 0 0 84 7 33

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 23 35 18 13 10 2 0 59 23 161341
2018 Immigration, Refugees and Citizenship Canada 25 35 18 11 8 2 0 62 19 4231
2018 Corporate Services 30 39 17 7 5 2 0 71 12 604
2018 Human Resources 37 43 10 7 3 1 0 80 10 200
2018 Workplace Effectiveness 34 53 6 3 3 0 0 87 7 33

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 21 24 22 14 18 0 1 46 32 161369
2018 Immigration, Refugees and Citizenship Canada 15 22 24 16 21 0 1 38 38 4237
2018 Corporate Services 18 23 26 14 16 0 2 43 30 607
2018 Human Resources 14 21 30 18 14 0 3 36 33 201
2018 Workplace Effectiveness 6 27 25 13 21 0 9 36 37 33

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 18 27 28 16 11 0 1 45 27 161255
2018 Immigration, Refugees and Citizenship Canada 19 26 27 16 10 0 1 46 26 4238
2018 Corporate Services 18 30 24 19 8 1 1 49 27 606
2018 Human Resources 10 32 26 20 10 0 2 43 30 201
2018 Workplace Effectiveness 7 33 15 33 6 0 5 42 41 33

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 25 29 24 13 8 0 2 55 21 160603
2018 Immigration, Refugees and Citizenship Canada 25 27 24 13 8 0 2 54 21 4218
2018 Corporate Services 26 26 24 14 8 1 2 52 23 601
2018 Human Resources 19 27 30 13 9 0 2 47 23 201
2018 Workplace Effectiveness 15 23 35 16 3 0 8 41 21 33

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 20 23 23 17 15 1 1 44 32 160732
2018 Immigration, Refugees and Citizenship Canada 24 23 23 15 11 1 1 48 28 4220
2018 Corporate Services 25 23 22 16 11 1 1 49 28 603
2018 Human Resources 23 30 19 15 10 0 2 55 26 198
2018 Workplace Effectiveness 28 21 13 17 13 3 6 54 32 32

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 46 23 13 6 4 0 6 75 11 160698
2018 Immigration, Refugees and Citizenship Canada 48 23 14 5 4 1 5 76 10 4214
2018 Corporate Services 49 23 14 5 4 1 5 76 9 605
2018 Human Resources 51 25 14 3 2 0 5 79 6 200
2018 Workplace Effectiveness 36 37 16 0 0 0 11 82 0 33

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 30 27 21 11 9 0 1 58 20 161068
2018 Immigration, Refugees and Citizenship Canada 30 26 21 12 10 0 1 57 22 4231
2018 Corporate Services 37 22 22 10 6 1 2 61 17 604
2018 Human Resources 42 24 18 8 5 0 3 68 14 201
2018 Workplace Effectiveness 29 25 15 13 9 0 9 59 24 33

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 25 33 23 10 6 1 1 59 17 160799
2018 Immigration, Refugees and Citizenship Canada 28 33 23 8 5 1 1 62 14 4214
2018 Corporate Services 29 35 22 7 5 1 1 66 12 599
2018 Human Resources 32 34 21 5 6 1 1 67 11 197
2018 Workplace Effectiveness 15 37 26 7 10 0 6 55 18 31

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 21 31 25 14 8 1 1 53 22 160760
2018 Immigration, Refugees and Citizenship Canada 23 30 25 13 7 1 1 55 20 4221
2018 Corporate Services 23 32 25 11 6 1 1 57 17 603
2018 Human Resources 20 33 29 10 6 0 2 54 16 199
2018 Workplace Effectiveness 14 19 39 16 3 0 8 36 21 32

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 27 31 22 12 7 0 1 59 19 160624
2018 Immigration, Refugees and Citizenship Canada 29 30 22 10 6 1 1 60 17 4202
2018 Corporate Services 27 31 24 9 6 1 1 60 16 603
2018 Human Resources 24 32 27 9 6 0 2 57 15 199
2018 Workplace Effectiveness 26 22 24 17 6 0 6 51 24 32

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 27 31 22 12 7 0 1 59 18 160191
2018 Immigration, Refugees and Citizenship Canada 29 30 22 11 7 1 1 60 18 4201
2018 Corporate Services 31 30 21 11 5 0 1 62 17 601
2018 Human Resources 30 28 19 15 6 0 2 59 22 198
2018 Workplace Effectiveness 27 25 19 18 3 0 8 57 23 32

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 50 25 13 6 4 0 2 76 10 160099
2018 Immigration, Refugees and Citizenship Canada 52 24 13 4 4 0 3 78 8 4196
2018 Corporate Services 54 23 12 5 3 0 2 80 8 601
2018 Human Resources 56 25 8 6 4 0 3 83 10 198
2018 Workplace Effectiveness 52 26 6 3 3 0 9 86 8 31

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 67 16 7 3 3 1 5 87 6 160330
2018 Immigration, Refugees and Citizenship Canada 67 15 7 2 3 1 5 87 5 4206
2018 Corporate Services 69 15 7 2 2 1 5 89 4 602
2018 Human Resources 71 13 6 2 3 0 5 88 5 199
2018 Workplace Effectiveness 55 26 3 3 0 0 13 92 4 32

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 67 14 7 4 4 1 3 84 9 160420
2018 Immigration, Refugees and Citizenship Canada 71 11 6 3 4 1 4 87 7 4212
2018 Corporate Services 74 9 6 2 2 1 4 88 5 603
2018 Human Resources 78 12 4 1 1 0 3 93 3 199
2018 Workplace Effectiveness 50 23 3 5 7 0 13 83 13 32

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 52 27 11 4 3 0 1 81 7 160968
2018 Immigration, Refugees and Citizenship Canada 58 24 9 4 2 0 2 84 6 4204
2018 Corporate Services 60 21 9 6 2 1 2 83 8 602
2018 Human Resources 65 20 9 3 0 0 2 88 3 197
2018 Workplace Effectiveness 59 30 0 9 0 0 3 91 9 32

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 53 22 11 6 6 0 1 76 12 160500
2018 Immigration, Refugees and Citizenship Canada 57 20 10 5 5 0 2 79 10 4193
2018 Corporate Services 63 19 8 5 3 0 2 84 8 597
2018 Human Resources 69 16 5 4 3 0 2 87 7 197
2018 Workplace Effectiveness 61 17 6 7 7 0 3 80 14 32

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 52 13 6 2 1 0 26 88 4 159765
2018 Immigration, Refugees and Citizenship Canada 56 11 5 2 1 0 25 90 4 4174
2018 Corporate Services 59 11 4 2 1 0 24 91 3 597
2018 Human Resources 64 10 3 1 1 0 20 93 2 197
2018 Workplace Effectiveness 44 14 4 0 0 0 38 94 0 32

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 61 20 9 3 2 0 6 86 4 160250
2018 Immigration, Refugees and Citizenship Canada 67 16 7 2 1 0 7 90 3 4185
2018 Corporate Services 72 12 6 1 0 1 8 91 2 596
2018 Human Resources 78 9 4 1 0 0 7 94 2 195
2018 Workplace Effectiveness 52 20 11 0 0 0 17 87 0 32

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 64 15 7 4 5 0 4 83 10 160852
2018 Immigration, Refugees and Citizenship Canada 58 14 9 6 9 0 3 75 16 4202
2018 Corporate Services 67 16 5 4 3 1 4 88 7 599
2018 Human Resources 74 14 4 1 1 1 4 93 3 197
2018 Workplace Effectiveness 58 24 3 0 3 3 9 92 4 32

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 48 29 14 4 2 0 2 79 7 160646
2018 Immigration, Refugees and Citizenship Canada 48 27 14 5 3 0 2 77 8 4203
2018 Corporate Services 47 24 17 6 3 0 2 73 9 601
2018 Human Resources 47 25 18 6 3 0 1 72 10 197
2018 Workplace Effectiveness 46 26 12 10 3 0 3 75 13 32

Question 63. Overall, my level of work-related stress is…

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 13 31 36 14 5 0 0 45 19 161633
2018 Immigration, Refugees and Citizenship Canada 14 32 35 13 5 0 0 46 18 4253
2018 Corporate Services 14 35 34 10 4 1 1 50 15 608
2018 Human Resources 13 34 36 13 3 0 0 48 16 201
2018 Workplace Effectiveness 5 37 34 18 3 0 3 43 22 33

Question 64. After my workday, I feel emotionally drained.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 10 20 38 22 10 0 0 32 30 159815
2018 Immigration, Refugees and Citizenship Canada 10 18 38 23 10 0 0 33 28 4178
2018 Corporate Services 8 15 40 26 10 0 0 37 23 592
2018 Human Resources 7 19 37 26 11 0 0 37 26 197
2018 Workplace Effectiveness 13 15 32 32 9 0 0 40 28 33
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 29 26 20 11 11 2 1 30 70 161576
2018 Immigration, Refugees and Citizenship Canada 19 25 25 14 14 2 1 20 80 4241
2018 Corporate Services 23 28 25 12 9 1 1 23 77 606
2018 Human Resources 24 22 27 14 11 1 2 24 76 200
2018 Workplace Effectiveness 25 28 17 13 11 0 7 27 73 33

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Organization
(%)
Total responses
2018 Public Service 23 109172
2018 Immigration, Refugees and Citizenship Canada 27 3326
2018 Corporate Services 23 456
2018 Human Resources 27 149
2018 Workplace Effectiveness 27 22

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Organization
(%)
Total responses
2018 Public Service 35 109188
2018 Immigration, Refugees and Citizenship Canada 37 3326
2018 Corporate Services 34 456
2018 Human Resources 37 149
2018 Workplace Effectiveness 40 22

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Organization
(%)
Total responses
2018 Public Service 23 109138
2018 Immigration, Refugees and Citizenship Canada 27 3326
2018 Corporate Services 28 456
2018 Human Resources 31 149
2018 Workplace Effectiveness 18 22

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Organization
(%)
Total responses
2018 Public Service 44 109210
2018 Immigration, Refugees and Citizenship Canada 46 3326
2018 Corporate Services 35 456
2018 Human Resources 29 149
2018 Workplace Effectiveness 29 22

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Organization
(%)
Total responses
2018 Public Service 7 109103
2018 Immigration, Refugees and Citizenship Canada 8 3326
2018 Corporate Services 8 456
2018 Human Resources 10 149
2018 Workplace Effectiveness 19 22

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay

Survey year Organization
(%)
Total responses
2018 Public Service 33 109160
2018 Immigration, Refugees and Citizenship Canada 29 3326
2018 Corporate Services 38 456
2018 Human Resources 30 149
2018 Workplace Effectiveness 31 22

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Organization
(%)
Total responses
2018 Public Service 34 109157
2018 Immigration, Refugees and Citizenship Canada 36 3326
2018 Corporate Services 33 456
2018 Human Resources 44 149
2018 Workplace Effectiveness 30 22

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Organization 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2018 Public Service 6 41 19 11 5 19 104045
2018 Immigration, Refugees and Citizenship Canada 4 41 21 11 6 17 3201
2018 Corporate Services 3 47 21 10 4 15 441
2018 Human Resources 4 52 20 12 4 9 146
2018 Workplace Effectiveness 5 49 26 14 0 5 21

Question 70. Have all your pay or other compensation issues been resolved?

Survey year Organization Yes
(%)
No
(%)
Total responses
2018 Public Service 35 65 108456
2018 Immigration, Refugees and Citizenship Canada 29 71 3307
2018 Corporate Services 25 75 453
2018 Human Resources 28 72 150
2018 Workplace Effectiveness 27 73 22

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 42 16 13 9 11 1 8 63 22 161026
2018 Immigration, Refugees and Citizenship Canada 35 19 16 10 12 1 7 59 24 4225
2018 Corporate Services 33 17 17 10 14 1 8 55 26 603
2018 Human Resources 29 17 20 12 12 1 9 51 27 198
2018 Workplace Effectiveness 33 13 9 16 16 0 13 53 37 33

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 11 22 18 18 23 2 6 36 44 108900
2018 Immigration, Refugees and Citizenship Canada 11 22 19 19 22 2 6 35 44 3321
2018 Corporate Services 10 23 23 16 19 2 6 36 38 456
2018 Human Resources 16 19 21 19 12 1 11 40 36 149
2018 Workplace Effectiveness 12 21 34 21 8 0 5 35 30 22

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Public Service 5 13 16 19 39 2 7 19 63 108928
2018 Immigration, Refugees and Citizenship Canada 4 12 16 20 42 2 4 18 66 3321
2018 Corporate Services 3 15 15 23 39 2 3 20 65 455
2018 Human Resources 2 11 11 24 43 1 6 15 73 149
2018 Workplace Effectiveness 0 12 12 21 42 0 14 13 73 22
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