2018 Public Service Employee Survey Results by Theme for Transport Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 37 38 10 6 9 0 0 75 15 36
2018 Federal regulators 32 39 14 8 7 0 0 70 16 514
2018 Compliance, inspection and enforcement 31 44 14 7 4 0 0 75 11 622
2018 Communications or public affairs 39 42 10 6 3 0 0 81 9 105
2018 Access to information and privacy 14 42 15 10 18 0 0 56 29 18
2018 Security 39 37 9 8 7 0 0 76 15 156
2018 Science and technology 42 40 8 7 2 0 0 82 9 85
2018 Legal services 31 55 13 0 0 0 0 87 0 15
2018 Administration and operations 33 38 15 7 7 0 0 71 14 433
2018 Human resources 44 39 13 3 1 0 0 83 4 191
2018 Financial management 33 46 8 9 5 0 0 78 14 190
2018 Procurement 43 41 9 4 4 0 0 84 7 24
2018 Real property 44 39 12 2 2 0 0 84 5 39
2018 Information management 22 47 17 6 9 0 0 68 15 76
2018 Information technology 37 40 8 12 3 1 0 77 15 140
2018 Internal audit 28 48 12 5 7 0 0 76 12 28
2018 Evaluation 19 51 5 20 6 0 0 70 25 24
2018 Data sciences 30 49 12 5 5 0 0 79 10 36
2018 Policy 34 44 12 6 3 0 0 78 10 377
2018 Project management 37 45 7 9 2 0 0 82 11 160
2018 Other services to the public 46 27 14 9 5 0 0 73 13 49
2018 None of the above 36 33 15 8 8 0 0 69 16 228
2017 Client contact centre 27 53 12 6 2 0 0 80 8 61
2017 Federal regulators 30 45 9 8 8 0 0 75 16 574
2017 Compliance, inspection and enforcement 31 45 11 8 4 0 0 77 13 690
2017 Communications or public affairs 38 47 8 4 3 1 0 86 6 106
2017 Access to information and privacy 24 57 6 0 12 0 0 82 12 16
2017 Security 33 38 11 8 9 0 1 71 18 160
2017 Science and technology 33 48 11 4 5 0 0 80 9 110
2017 Legal services 36 48 6 10 0 0 0 83 10 17
2017 Administration and operations 32 41 14 7 5 0 0 73 13 542
2017 Human resources 37 40 10 4 9 0 0 77 12 161
2017 Financial management 36 51 6 6 0 0 0 87 7 194
2017 Procurement 48 33 14 0 5 0 0 81 5 21
2017 Real property 24 53 14 6 3 0 0 78 8 36
2017 Information management 29 42 15 8 6 0 0 71 14 93
2017 Information technology 32 45 11 4 8 0 0 77 12 148
2017 Internal audit 55 25 0 15 5 0 0 80 20 20
2017 Evaluation 25 55 16 5 0 0 0 80 5 21
2017 Data sciences 13 57 10 15 5 0 0 70 20 39
2017 Policy 36 47 9 6 2 0 0 82 8 309
2017 Project management 28 51 9 5 8 0 0 79 12 148
2017 Other services to the public 44 35 8 6 7 0 0 79 12 71
2017 None of the above 33 42 14 8 4 0 0 74 11 283
2014 Client contact centre 35 41 14 2 6 2 0 78 7 57
2014 Federal regulators 27 41 11 11 9 0 0 68 21 564
2014 Compliance, inspection and enforcement 30 41 12 9 8 1 0 71 17 573
2014 Communications or public affairs 34 43 13 5 5 0 0 77 10 108
2014 Access to information and privacy 43 20 10 10 16 0 0 63 26 19
2014 Security 30 44 12 6 7 0 1 75 13 207
2014 Science and technology 23 51 14 8 4 0 0 74 12 105
2014 Legal services 32 46 7 14 0 0 0 78 14 15
2014 Administration and operations 30 45 12 8 5 0 0 75 13 538
2014 Human resources 36 44 10 6 4 0 0 80 10 166
2014 Financial management 42 45 7 4 2 0 0 87 6 170
2014 Procurement 39 44 8 0 9 0 0 83 9 23
2014 Real property 22 50 8 11 8 0 0 73 19 50
2014 Materiel management 51 8 21 20 0 0 0 59 20 10
2014 Information management 39 36 14 5 6 0 0 75 11 108
2014 Information technology 39 47 6 4 4 1 0 86 8 130
2014 Internal audit 59 36 5 0 0 0 0 95 0 22
2014 Evaluation 31 48 10 10 0 0 0 80 10 29
2014 Other services to the public 36 36 10 12 5 0 0 73 17 80
2014 None of the above 31 42 11 11 4 0 0 73 16 434

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 41 7 15 9 0 0 69 24 36
2018 Federal regulators 24 39 16 10 10 0 0 63 20 513
2018 Compliance, inspection and enforcement 27 38 17 9 8 0 0 65 17 620
2018 Communications or public affairs 32 45 12 10 1 0 0 77 10 105
2018 Access to information and privacy 14 34 29 10 13 0 0 48 23 18
2018 Security 36 33 12 7 12 0 0 69 19 156
2018 Science and technology 40 43 5 6 6 0 0 83 12 85
2018 Legal services 41 50 9 0 0 0 0 91 0 15
2018 Administration and operations 36 37 12 9 7 0 0 72 16 436
2018 Human resources 45 35 10 6 3 0 0 81 9 192
2018 Financial management 29 46 12 7 5 1 0 75 13 190
2018 Procurement 43 33 7 10 7 0 0 76 17 24
2018 Real property 43 44 10 2 0 0 0 87 2 39
2018 Information management 21 45 15 12 7 0 0 66 19 78
2018 Information technology 38 39 11 7 5 0 0 77 12 139
2018 Internal audit 34 45 10 7 3 0 0 79 11 28
2018 Evaluation 31 44 10 15 0 0 0 75 15 24
2018 Data sciences 36 31 18 4 12 0 0 66 16 36
2018 Policy 38 37 14 8 3 0 0 76 11 377
2018 Project management 36 41 9 8 7 0 0 76 15 161
2018 Other services to the public 35 30 24 10 2 0 0 65 11 50
2018 None of the above 34 33 13 9 9 1 0 68 18 228
2017 Client contact centre 26 49 10 13 2 0 0 75 15 61
2017 Federal regulators 24 38 13 13 12 0 0 62 25 572
2017 Compliance, inspection and enforcement 25 40 15 11 9 0 0 65 20 689
2017 Communications or public affairs 40 35 17 7 0 1 0 76 7 106
2017 Access to information and privacy 38 38 6 0 12 6 0 80 13 16
2017 Security 27 35 14 12 12 0 0 62 24 160
2017 Science and technology 28 39 13 11 8 1 0 68 19 110
2017 Legal services 53 22 18 0 6 0 0 76 6 17
2017 Administration and operations 34 36 14 8 7 0 0 70 15 541
2017 Human resources 39 34 11 9 6 1 0 74 15 161
2017 Financial management 34 47 10 7 3 0 0 81 9 194
2017 Procurement 34 37 19 5 5 0 0 71 10 21
2017 Real property 27 45 20 8 0 0 0 72 8 36
2017 Information management 20 47 13 6 14 0 0 67 20 93
2017 Information technology 27 35 16 13 8 0 0 62 21 148
2017 Internal audit 55 25 5 11 5 0 0 80 15 20
2017 Evaluation 39 27 20 9 5 0 0 66 14 21
2017 Data sciences 20 49 10 10 8 3 0 72 18 39
2017 Policy 37 39 12 8 3 0 0 76 11 310
2017 Project management 33 35 16 7 10 0 0 68 16 148
2017 Other services to the public 33 33 13 11 10 0 0 66 21 71
2017 None of the above 30 35 16 13 6 1 0 65 18 283

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 52 34 8 6 0 0 0 86 6 36
2018 Federal regulators 47 37 9 4 2 0 0 84 7 510
2018 Compliance, inspection and enforcement 49 36 10 4 1 0 0 85 5 617
2018 Communications or public affairs 52 31 13 3 1 0 0 83 4 102
2018 Access to information and privacy 23 49 15 0 13 0 0 73 13 19
2018 Security 55 30 8 4 3 0 0 85 7 153
2018 Science and technology 66 26 5 2 1 0 0 92 4 85
2018 Legal services 50 37 13 0 0 0 0 87 0 15
2018 Administration and operations 47 35 12 3 2 0 0 82 5 434
2018 Human resources 53 38 7 1 0 0 0 91 1 192
2018 Financial management 51 33 10 3 2 0 0 84 6 191
2018 Procurement 59 25 12 0 4 0 0 84 4 23
2018 Real property 55 40 2 2 0 0 0 95 2 38
2018 Information management 40 42 10 5 4 0 0 82 8 78
2018 Information technology 45 41 9 4 1 0 0 86 5 138
2018 Internal audit 51 36 5 7 0 0 0 88 7 28
2018 Evaluation 34 48 11 7 0 0 0 82 7 24
2018 Data sciences 34 49 9 5 2 0 0 84 7 36
2018 Policy 46 37 11 3 2 0 0 84 5 375
2018 Project management 47 41 5 5 2 0 0 88 7 158
2018 Other services to the public 65 27 6 0 2 0 0 92 2 50
2018 None of the above 61 25 8 3 3 0 0 86 6 228
2017 Client contact centre 39 46 13 0 2 0 0 85 2 61
2017 Federal regulators 52 32 8 5 3 0 0 84 8 576
2017 Compliance, inspection and enforcement 52 34 9 4 2 0 0 86 5 687
2017 Communications or public affairs 57 31 9 3 0 1 0 89 3 106
2017 Access to information and privacy 31 63 6 0 0 0 0 94 0 16
2017 Security 43 31 20 4 2 0 0 74 6 160
2017 Science and technology 53 36 10 2 0 0 0 89 2 110
2017 Legal services 59 24 17 0 0 0 0 83 0 17
2017 Administration and operations 49 34 11 4 1 0 0 83 6 541
2017 Human resources 50 35 7 5 3 0 0 85 8 160
2017 Financial management 59 34 5 2 0 0 0 94 2 193
2017 Procurement 72 19 5 0 5 0 0 91 5 21
2017 Real property 49 37 11 3 0 0 0 86 3 36
2017 Information management 46 38 10 3 3 0 0 84 6 93
2017 Information technology 49 36 7 3 5 0 0 85 8 148
2017 Internal audit 64 29 0 6 0 0 0 94 6 20
2017 Evaluation 29 66 5 0 0 0 0 95 0 21
2017 Data sciences 33 44 8 13 3 0 0 77 15 39
2017 Policy 49 37 10 3 2 0 0 86 4 308
2017 Project management 47 43 6 2 1 0 1 91 3 148
2017 Other services to the public 61 25 9 3 2 0 0 86 5 71
2017 None of the above 54 31 11 2 2 0 0 85 4 284
2014 Client contact centre 55 27 9 4 2 2 2 85 6 57
2014 Federal regulators 54 31 7 4 3 0 0 85 8 564
2014 Compliance, inspection and enforcement 56 29 9 3 2 1 0 85 5 573
2014 Communications or public affairs 65 22 10 2 0 0 0 88 2 107
2014 Access to information and privacy 59 26 10 0 5 0 0 84 5 19
2014 Security 59 29 9 0 3 0 0 88 3 207
2014 Science and technology 52 35 8 4 2 0 0 87 6 105
2014 Legal services 52 41 7 0 0 0 0 93 0 15
2014 Administration and operations 63 27 8 1 1 0 0 90 2 538
2014 Human resources 61 30 5 2 2 0 0 91 4 166
2014 Financial management 70 24 5 0 1 0 0 94 1 170
2014 Procurement 66 25 9 0 0 0 0 91 0 23
2014 Real property 58 28 4 7 2 0 0 86 9 50
2014 Materiel management 71 29 0 0 0 0 0 100 0 10
2014 Information management 57 31 11 1 0 0 0 88 1 108
2014 Information technology 68 25 3 2 1 0 0 94 3 130
2014 Internal audit 83 14 4 0 0 0 0 96 0 22
2014 Evaluation 50 40 7 4 0 0 0 89 4 29
2014 Other services to the public 62 24 4 7 3 0 0 86 10 80
2014 None of the above 62 24 9 3 1 0 0 86 5 434

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 47 33 11 2 6 0 0 80 9 37
2018 Federal regulators 38 38 13 9 3 0 0 75 12 513
2018 Compliance, inspection and enforcement 39 43 11 5 2 0 0 82 7 623
2018 Communications or public affairs 42 41 11 5 2 0 0 83 7 104
2018 Access to information and privacy 18 46 22 0 13 0 0 65 13 19
2018 Security 48 32 9 6 4 0 0 80 11 155
2018 Science and technology 56 29 12 0 2 0 0 86 2 85
2018 Legal services 31 59 10 0 0 0 0 90 0 15
2018 Administration and operations 42 33 13 8 3 0 0 76 11 438
2018 Human resources 52 39 3 3 2 0 0 92 5 192
2018 Financial management 41 42 9 5 3 0 0 83 8 192
2018 Procurement 54 35 7 0 4 0 0 89 4 24
2018 Real property 53 32 10 2 2 0 0 85 5 39
2018 Information management 33 46 10 2 7 0 2 80 10 78
2018 Information technology 40 40 11 6 1 1 0 82 7 140
2018 Internal audit 45 31 12 8 4 0 0 76 12 28
2018 Evaluation 31 53 13 3 0 0 0 84 3 24
2018 Data sciences 37 37 19 2 5 0 0 74 7 36
2018 Policy 39 41 11 8 1 0 0 80 9 377
2018 Project management 43 41 10 4 2 0 0 84 6 162
2018 Other services to the public 57 29 8 0 6 0 0 86 6 51
2018 None of the above 44 33 15 5 3 0 0 76 9 228
2017 Client contact centre 44 34 13 8 0 0 0 79 8 61
2017 Federal regulators 37 42 8 7 5 0 0 80 12 575
2017 Compliance, inspection and enforcement 41 39 13 4 3 0 0 80 7 685
2017 Communications or public affairs 45 40 10 3 1 0 0 85 4 106
2017 Access to information and privacy 38 38 12 0 12 0 0 76 12 16
2017 Security 38 35 15 8 5 0 0 72 13 160
2017 Science and technology 36 47 8 4 4 0 0 83 9 110
2017 Legal services 53 30 6 11 0 0 0 83 11 17
2017 Administration and operations 39 38 11 6 4 1 0 78 11 542
2017 Human resources 44 34 9 5 7 0 0 79 13 160
2017 Financial management 47 41 8 3 1 0 0 88 4 193
2017 Procurement 48 33 14 0 5 0 0 81 5 21
2017 Real property 24 65 8 3 0 0 0 89 3 36
2017 Information management 35 44 12 6 3 0 0 79 9 93
2017 Information technology 38 40 12 5 6 0 0 78 11 148
2017 Internal audit 64 20 5 6 5 0 0 85 11 20
2017 Evaluation 44 38 18 0 0 0 0 82 0 21
2017 Data sciences 26 45 16 3 11 0 0 71 13 38
2017 Policy 43 38 11 6 2 0 0 81 8 307
2017 Project management 38 37 12 10 3 0 0 75 12 148
2017 Other services to the public 56 23 10 7 4 0 0 79 11 70
2017 None of the above 40 37 13 6 3 0 0 77 9 284
2014 Client contact centre 36 35 24 0 3 2 0 72 4 57
2014 Federal regulators 36 39 14 7 4 0 0 75 11 565
2014 Compliance, inspection and enforcement 39 37 13 6 5 1 0 76 11 574
2014 Communications or public affairs 47 36 12 3 2 0 0 83 5 108
2014 Access to information and privacy 63 10 21 0 5 0 0 74 5 19
2014 Security 38 45 9 3 5 0 1 83 8 207
2014 Science and technology 35 49 9 3 5 0 0 84 7 105
2014 Legal services 46 32 7 0 14 0 0 78 14 15
2014 Administration and operations 42 37 12 6 2 1 0 80 8 537
2014 Human resources 42 39 10 6 3 0 0 81 8 166
2014 Financial management 49 38 7 5 0 0 0 87 5 170
2014 Procurement 43 40 4 4 9 0 0 83 13 23
2014 Real property 35 42 8 9 6 0 0 77 15 50
2014 Materiel management 40 50 0 10 0 0 0 90 10 10
2014 Information management 44 36 11 7 2 0 0 80 9 108
2014 Information technology 48 36 8 5 2 0 0 85 7 130
2014 Internal audit 66 34 0 0 0 0 0 100 0 22
2014 Evaluation 38 38 20 4 0 0 0 76 4 29
2014 Other services to the public 39 40 10 10 1 0 0 79 11 80
2014 None of the above 36 42 11 8 3 0 0 78 11 432

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 38 33 11 0 15 4 0 74 15 37
2018 Federal regulators 28 31 19 11 10 0 0 60 21 514
2018 Compliance, inspection and enforcement 32 33 20 9 6 0 0 65 15 621
2018 Communications or public affairs 43 34 13 7 1 0 1 79 8 104
2018 Access to information and privacy 33 18 22 19 8 0 0 50 27 19
2018 Security 42 29 12 8 8 1 0 71 17 156
2018 Science and technology 52 31 6 4 6 0 0 83 11 84
2018 Legal services 59 31 5 5 0 0 0 90 5 15
2018 Administration and operations 43 32 14 6 4 0 0 75 10 432
2018 Human resources 55 28 11 4 1 0 0 83 6 193
2018 Financial management 42 40 9 4 4 1 0 83 8 191
2018 Procurement 54 15 24 4 4 0 0 69 7 24
2018 Real property 55 23 15 7 0 0 0 78 7 39
2018 Information management 29 42 18 6 4 2 0 72 10 79
2018 Information technology 47 27 17 4 4 1 0 74 9 139
2018 Internal audit 54 17 19 7 3 0 0 70 11 28
2018 Evaluation 50 37 13 0 0 0 0 87 0 24
2018 Data sciences 31 38 18 2 7 2 0 71 10 36
2018 Policy 45 33 14 5 3 0 0 78 7 380
2018 Project management 46 29 15 8 2 0 1 75 9 162
2018 Other services to the public 42 27 22 3 6 0 0 68 9 51
2018 None of the above 37 30 14 10 8 2 0 68 18 225
2017 Client contact centre 40 26 17 10 5 2 0 68 15 60
2017 Federal regulators 29 35 14 12 10 0 0 63 22 576
2017 Compliance, inspection and enforcement 31 35 18 9 7 0 0 66 16 687
2017 Communications or public affairs 39 44 12 3 1 1 0 83 4 106
2017 Access to information and privacy 38 37 12 0 12 0 0 75 12 16
2017 Security 32 31 17 10 9 1 1 64 19 161
2017 Science and technology 30 35 15 10 9 1 0 65 19 110
2017 Legal services 48 30 18 5 0 0 0 78 5 17
2017 Administration and operations 43 31 13 7 5 0 0 74 13 541
2017 Human resources 43 31 13 6 5 1 0 75 12 161
2017 Financial management 50 36 9 4 1 0 0 86 5 193
2017 Procurement 39 28 28 5 0 0 0 67 5 21
2017 Real property 44 36 14 3 3 0 0 80 6 36
2017 Information management 31 33 19 10 7 0 0 64 17 93
2017 Information technology 31 29 20 8 11 1 0 61 19 148
2017 Internal audit 60 15 5 11 5 5 0 79 16 20
2017 Evaluation 35 56 5 5 0 0 0 91 5 21
2017 Data sciences 16 49 13 13 10 0 0 65 23 39
2017 Policy 38 37 14 7 2 2 0 77 9 310
2017 Project management 36 32 18 6 6 1 1 69 13 148
2017 Other services to the public 36 33 17 7 7 0 0 69 14 71
2017 None of the above 27 34 21 11 6 0 0 61 17 282
2014 Client contact centre 24 41 23 3 7 2 0 65 11 57
2014 Federal regulators 25 32 18 15 11 1 0 57 25 565
2014 Compliance, inspection and enforcement 27 35 16 12 9 1 0 63 21 574
2014 Communications or public affairs 41 30 16 7 5 1 0 71 12 108
2014 Access to information and privacy 59 10 5 10 16 0 0 69 26 19
2014 Security 32 38 16 6 6 1 1 72 12 207
2014 Science and technology 26 42 15 10 7 0 0 68 17 105
2014 Legal services 33 46 7 14 0 0 0 79 14 15
2014 Administration and operations 41 34 13 7 5 0 0 75 12 537
2014 Human resources 39 39 15 4 4 0 0 77 8 166
2014 Financial management 57 28 9 1 3 1 1 87 4 170
2014 Procurement 48 26 13 5 9 0 0 74 14 23
2014 Real property 28 49 10 10 2 0 2 78 12 50
2014 Materiel management 22 19 29 10 20 0 0 42 29 10
2014 Information management 45 30 18 6 1 0 0 75 7 108
2014 Information technology 47 37 10 2 4 0 0 84 6 130
2014 Internal audit 54 27 19 0 0 0 0 81 0 22
2014 Evaluation 44 35 11 0 7 3 0 82 7 29
2014 Other services to the public 31 34 16 10 7 2 0 65 18 80
2014 None of the above 30 38 18 8 6 0 0 68 14 434

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 32 32 23 6 6 0 0 64 12 36
2018 Federal regulators 25 36 18 12 9 0 0 61 21 514
2018 Compliance, inspection and enforcement 29 35 19 10 5 0 0 65 16 622
2018 Communications or public affairs 46 32 13 7 1 0 1 79 8 104
2018 Access to information and privacy 33 30 15 10 13 0 0 63 22 19
2018 Security 42 26 14 10 8 0 0 68 18 155
2018 Science and technology 48 29 13 3 6 0 0 77 10 84
2018 Legal services 59 31 5 5 0 0 0 90 5 15
2018 Administration and operations 41 33 15 7 3 0 0 75 10 430
2018 Human resources 54 28 11 4 2 1 0 83 6 190
2018 Financial management 39 44 9 4 4 0 0 83 8 190
2018 Procurement 51 25 14 4 4 4 0 78 7 24
2018 Real property 55 29 10 7 0 0 0 84 7 39
2018 Information management 31 37 17 11 1 2 2 71 12 77
2018 Information technology 45 28 14 8 4 1 0 74 12 138
2018 Internal audit 49 28 7 12 3 0 0 77 16 28
2018 Evaluation 44 47 3 6 0 0 0 91 6 24
2018 Data sciences 31 42 16 2 7 0 0 74 10 36
2018 Policy 43 37 12 6 2 0 0 80 8 378
2018 Project management 45 32 11 9 3 0 0 77 12 160
2018 Other services to the public 37 32 19 3 8 0 0 70 11 51
2018 None of the above 31 34 17 8 8 2 0 66 16 227
2017 Client contact centre 40 32 17 8 3 0 0 72 11 60
2017 Federal regulators 26 38 16 11 9 0 0 64 20 577
2017 Compliance, inspection and enforcement 26 39 16 11 6 1 0 66 18 689
2017 Communications or public affairs 39 44 11 6 0 0 0 83 6 106
2017 Access to information and privacy 32 38 12 6 12 0 0 69 18 16
2017 Security 27 33 20 14 7 0 0 60 20 161
2017 Science and technology 27 37 13 14 9 0 0 64 22 109
2017 Legal services 54 30 16 0 0 0 0 84 0 17
2017 Administration and operations 43 31 13 8 5 1 0 74 13 543
2017 Human resources 46 33 9 8 4 0 0 79 12 160
2017 Financial management 50 35 8 5 2 0 0 86 6 194
2017 Procurement 34 43 19 5 0 0 0 76 5 21
2017 Real property 41 37 17 3 3 0 0 78 6 36
2017 Information management 35 32 16 13 4 0 0 67 17 93
2017 Information technology 32 29 19 12 8 0 0 61 20 148
2017 Internal audit 60 20 5 11 0 5 0 84 11 20
2017 Evaluation 44 51 0 5 0 0 0 95 5 21
2017 Data sciences 16 51 10 15 8 0 0 67 23 39
2017 Policy 38 38 13 8 2 1 0 77 10 310
2017 Project management 33 38 12 10 6 1 1 72 16 148
2017 Other services to the public 33 35 20 1 10 0 0 68 12 71
2017 None of the above 27 36 17 12 6 1 0 65 19 283
2014 Client contact centre 27 43 18 7 3 2 0 71 11 57
2014 Federal regulators 23 35 16 15 11 0 0 58 26 565
2014 Compliance, inspection and enforcement 25 36 16 13 9 1 0 62 22 573
2014 Communications or public affairs 41 33 13 8 5 0 0 73 13 108
2014 Access to information and privacy 59 10 5 10 16 0 0 69 26 19
2014 Security 29 39 17 7 7 0 1 69 14 207
2014 Science and technology 26 39 17 10 9 0 0 64 18 105
2014 Legal services 33 41 13 14 0 0 0 73 14 15
2014 Administration and operations 39 36 15 7 4 0 0 75 10 538
2014 Human resources 38 39 13 5 4 0 0 77 10 166
2014 Financial management 56 29 10 3 1 1 0 86 3 170
2014 Procurement 48 26 13 4 9 0 0 74 13 23
2014 Real property 32 45 14 6 4 0 0 77 10 50
2014 Materiel management 22 39 10 20 10 0 0 61 29 10
2014 Information management 44 29 21 5 1 0 0 73 6 108
2014 Information technology 48 38 5 5 2 1 0 87 8 130
2014 Internal audit 46 45 10 0 0 0 0 90 0 22
2014 Evaluation 41 38 11 3 4 3 0 82 7 29
2014 Other services to the public 31 36 13 11 9 0 0 67 20 80
2014 None of the above 29 38 18 9 5 1 0 68 14 434

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 35 10 10 12 6 0 66 24 36
2018 Federal regulators 31 26 18 14 8 3 1 58 23 516
2018 Compliance, inspection and enforcement 29 31 20 10 7 3 1 62 17 625
2018 Communications or public affairs 33 30 16 11 5 5 0 67 16 104
2018 Access to information and privacy 26 19 22 10 22 0 0 45 32 19
2018 Security 38 22 16 10 13 2 0 61 23 156
2018 Science and technology 44 22 17 9 6 1 1 68 15 84
2018 Legal services 31 37 5 10 0 9 9 82 12 15
2018 Administration and operations 38 28 14 12 6 3 0 67 18 434
2018 Human resources 50 22 18 4 5 2 0 73 9 193
2018 Financial management 40 31 8 11 6 4 0 75 18 192
2018 Procurement 47 18 24 7 4 0 0 65 11 24
2018 Real property 42 20 22 13 0 4 0 65 13 39
2018 Information management 21 30 22 14 6 6 2 55 21 79
2018 Information technology 41 22 15 12 7 2 0 65 20 139
2018 Internal audit 41 27 11 6 16 0 0 68 21 28
2018 Evaluation 39 29 17 16 0 0 0 67 16 24
2018 Data sciences 32 23 16 14 10 5 0 58 25 36
2018 Policy 31 29 21 10 6 2 1 62 17 380
2018 Project management 34 28 20 10 5 3 0 64 15 162
2018 Other services to the public 41 16 24 9 9 0 2 58 18 51
2018 None of the above 31 21 20 13 10 3 2 55 24 227
2017 Client contact centre 31 39 10 7 7 5 2 75 14 60
2017 Federal regulators 30 27 20 11 8 4 1 59 20 577
2017 Compliance, inspection and enforcement 30 33 17 9 7 3 1 65 17 687
2017 Communications or public affairs 34 31 14 10 5 6 0 70 16 105
2017 Access to information and privacy 26 24 12 13 18 6 0 53 34 16
2017 Security 27 27 19 12 10 4 0 56 24 161
2017 Science and technology 27 27 21 9 11 6 0 56 21 110
2017 Legal services 48 6 40 6 0 0 0 54 6 17
2017 Administration and operations 37 26 16 10 7 3 2 66 18 542
2017 Human resources 37 32 15 6 7 3 0 71 14 160
2017 Financial management 44 29 12 9 4 3 0 75 13 194
2017 Procurement 33 34 9 19 0 5 0 71 20 21
2017 Real property 22 39 31 6 3 0 0 61 8 36
2017 Information management 26 25 23 9 11 6 0 54 21 93
2017 Information technology 27 27 18 13 13 3 0 55 26 148
2017 Internal audit 56 9 17 5 5 9 0 71 10 20
2017 Evaluation 25 37 18 15 0 4 0 65 16 21
2017 Data sciences 21 29 25 5 12 8 0 54 19 39
2017 Policy 29 29 20 12 4 5 1 62 17 308
2017 Project management 29 31 20 9 7 4 1 62 17 148
2017 Other services to the public 30 32 17 10 11 0 1 63 20 71
2017 None of the above 29 25 24 8 10 4 1 56 19 284
2014 Client contact centre 28 32 19 13 7 2 0 61 20 57
2014 Federal regulators 28 30 18 10 9 3 2 61 20 565
2014 Compliance, inspection and enforcement 30 30 16 10 9 4 1 63 20 574
2014 Communications or public affairs 34 21 18 15 5 6 0 59 21 108
2014 Access to information and privacy 48 20 5 0 26 0 0 69 26 19
2014 Security 29 29 18 9 9 2 2 62 20 207
2014 Science and technology 26 31 18 11 8 4 2 61 20 105
2014 Legal services 33 26 14 13 7 7 0 63 22 15
2014 Administration and operations 38 25 17 8 7 5 1 66 16 538
2014 Human resources 36 28 15 13 7 1 0 64 21 166
2014 Financial management 49 24 9 7 6 5 1 77 14 170
2014 Procurement 43 35 4 5 13 0 0 78 18 23
2014 Real property 22 34 18 6 14 6 0 60 20 50
2014 Materiel management 30 20 20 11 10 10 0 56 23 10
2014 Information management 35 25 20 13 4 3 0 61 18 108
2014 Information technology 43 24 18 7 5 3 0 69 13 130
2014 Internal audit 64 8 12 11 0 4 0 76 11 22
2014 Evaluation 29 41 17 10 4 0 0 70 14 29
2014 Other services to the public 31 25 21 9 10 4 0 59 19 80
2014 None of the above 30 24 20 13 8 3 1 57 21 434
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 49 37 0 2 2 9 0 95 5 36
2018 Federal regulators 44 28 13 8 4 1 1 74 12 514
2018 Compliance, inspection and enforcement 43 32 14 5 4 2 0 77 9 623
2018 Communications or public affairs 48 29 9 7 4 3 0 79 11 104
2018 Access to information and privacy 46 19 25 5 5 0 0 65 10 19
2018 Security 50 26 8 8 5 1 1 78 14 153
2018 Science and technology 43 41 4 4 3 2 2 88 8 84
2018 Legal services 60 13 9 0 0 18 0 89 0 15
2018 Administration and operations 47 29 12 5 5 2 0 77 10 434
2018 Human resources 59 27 4 4 3 2 1 88 7 194
2018 Financial management 52 30 8 3 4 2 0 84 8 192
2018 Procurement 65 21 4 4 7 0 0 86 11 24
2018 Real property 52 41 5 2 0 0 0 93 2 39
2018 Information management 36 39 11 8 3 3 1 78 11 78
2018 Information technology 53 29 7 5 3 3 1 84 8 140
2018 Internal audit 45 33 7 7 3 3 0 82 11 28
2018 Evaluation 61 30 9 0 0 0 0 91 0 24
2018 Data sciences 51 13 12 7 14 2 0 66 22 36
2018 Policy 52 28 10 6 2 2 0 82 9 382
2018 Project management 53 28 9 7 2 2 0 82 9 163
2018 Other services to the public 51 25 15 2 6 1 0 77 9 50
2018 None of the above 53 21 10 6 7 2 0 76 14 226
2017 Client contact centre 44 31 13 2 5 5 0 79 7 61
2017 Federal regulators 47 30 11 6 5 1 0 78 11 574
2017 Compliance, inspection and enforcement 47 31 9 6 5 2 0 80 11 689
2017 Communications or public affairs 60 24 10 2 0 4 0 88 2 106
2017 Access to information and privacy 56 25 0 0 12 6 0 87 13 16
2017 Security 39 36 11 4 7 1 1 77 12 161
2017 Science and technology 48 31 10 5 6 0 0 78 12 110
2017 Legal services 54 12 28 6 0 0 0 66 6 17
2017 Administration and operations 48 31 9 6 3 2 1 82 8 543
2017 Human resources 56 21 9 8 1 4 1 81 9 160
2017 Financial management 56 30 9 2 2 1 0 87 4 194
2017 Procurement 38 47 14 0 0 0 0 86 0 21
2017 Real property 41 51 8 0 0 0 0 92 0 36
2017 Information management 43 24 11 9 8 3 2 71 18 93
2017 Information technology 48 23 14 10 5 0 0 71 15 148
2017 Internal audit 75 5 5 5 5 6 0 85 10 20
2017 Evaluation 39 28 9 14 0 9 0 74 15 21
2017 Data sciences 47 23 13 8 7 3 0 72 15 39
2017 Policy 52 27 9 4 3 5 0 83 7 310
2017 Project management 50 28 11 5 3 1 1 80 8 147
2017 Other services to the public 44 27 15 9 4 0 2 72 13 71
2017 None of the above 40 33 14 6 5 2 0 74 11 284
2014 Client contact centre 38 41 11 1 3 5 0 84 5 57
2014 Federal regulators 46 26 10 9 6 3 0 74 16 564
2014 Compliance, inspection and enforcement 42 32 11 7 5 3 1 76 13 573
2014 Communications or public affairs 49 26 10 7 7 0 1 76 14 108
2014 Access to information and privacy 42 20 16 16 6 0 0 63 21 19
2014 Security 46 27 11 5 8 1 0 75 14 207
2014 Science and technology 36 34 13 9 8 1 0 71 17 105
2014 Legal services 18 35 21 13 7 6 0 56 22 15
2014 Administration and operations 48 28 11 5 5 2 0 78 10 538
2014 Human resources 51 30 12 0 5 2 0 83 5 166
2014 Financial management 56 29 8 3 2 2 1 87 5 170
2014 Procurement 40 12 22 9 17 0 0 52 26 23
2014 Real property 44 38 7 2 6 2 0 84 8 50
2014 Materiel management 21 61 18 0 0 0 0 82 0 10
2014 Information management 53 29 8 5 3 1 1 84 8 108
2014 Information technology 52 21 16 8 2 1 0 74 10 130
2014 Internal audit 58 9 18 4 0 0 11 75 4 22
2014 Evaluation 50 29 7 7 4 3 0 82 11 29
2014 Other services to the public 35 33 19 4 9 0 0 68 13 80
2014 None of the above 43 31 10 5 7 2 1 77 12 434

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 43 35 4 2 2 9 4 89 6 36
2018 Federal regulators 40 31 13 10 6 0 0 71 16 510
2018 Compliance, inspection and enforcement 40 34 13 8 4 0 0 75 12 622
2018 Communications or public affairs 42 34 10 12 2 1 0 76 14 105
2018 Access to information and privacy 23 45 27 5 0 0 0 68 5 19
2018 Security 43 35 6 7 7 1 1 80 14 152
2018 Science and technology 40 46 5 4 5 0 1 86 9 84
2018 Legal services 78 5 18 0 0 0 0 82 0 15
2018 Administration and operations 43 31 12 8 6 1 0 74 14 435
2018 Human resources 56 32 3 5 3 0 0 88 9 194
2018 Financial management 44 39 8 8 1 0 0 83 9 191
2018 Procurement 53 23 11 5 8 0 0 76 13 23
2018 Real property 53 38 7 0 0 2 0 93 0 39
2018 Information management 36 39 14 9 1 2 1 76 10 79
2018 Information technology 48 35 6 5 4 2 0 85 8 138
2018 Internal audit 43 31 3 14 3 0 5 78 19 28
2018 Evaluation 58 32 0 9 0 0 0 91 9 24
2018 Data sciences 40 24 14 13 6 2 0 66 20 36
2018 Policy 47 30 8 9 5 0 0 78 14 379
2018 Project management 49 30 7 9 2 1 1 81 12 162
2018 Other services to the public 51 20 17 6 6 0 0 71 12 50
2018 None of the above 45 29 10 6 8 1 0 75 14 228
2017 Client contact centre 44 38 5 9 3 0 0 82 13 61
2017 Federal regulators 43 32 11 7 6 1 1 76 14 577
2017 Compliance, inspection and enforcement 44 33 10 7 5 1 0 78 12 688
2017 Communications or public affairs 60 31 4 4 1 1 0 92 5 106
2017 Access to information and privacy 62 25 6 0 6 0 0 88 6 16
2017 Security 41 35 11 7 5 1 0 77 13 161
2017 Science and technology 44 34 8 4 8 0 1 79 13 110
2017 Legal services 53 18 22 6 0 0 0 72 6 17
2017 Administration and operations 44 33 9 7 4 1 2 78 12 543
2017 Human resources 50 28 8 9 3 1 1 80 12 161
2017 Financial management 51 35 9 5 0 0 0 86 5 194
2017 Procurement 34 52 15 0 0 0 0 85 0 21
2017 Real property 41 48 8 0 0 0 3 91 0 36
2017 Information management 38 30 14 6 10 0 2 69 16 93
2017 Information technology 48 25 10 15 2 0 0 73 17 148
2017 Internal audit 69 16 6 9 0 0 0 85 9 20
2017 Evaluation 45 36 9 9 0 0 0 81 9 21
2017 Data sciences 36 34 5 15 10 0 0 70 25 39
2017 Policy 48 28 9 8 5 2 0 78 13 310
2017 Project management 52 25 10 9 3 0 1 77 13 148
2017 Other services to the public 41 31 11 12 6 0 0 72 17 71
2017 None of the above 42 31 12 7 7 1 0 74 15 284
2014 Client contact centre 35 37 13 6 5 3 0 75 12 57
2014 Federal regulators 39 31 10 11 7 1 1 72 19 564
2014 Compliance, inspection and enforcement 39 34 9 12 6 1 1 73 18 574
2014 Communications or public affairs 48 30 8 4 10 0 0 78 13 108
2014 Access to information and privacy 43 20 16 16 5 0 0 63 21 19
2014 Security 42 29 12 7 8 0 0 72 16 207
2014 Science and technology 34 33 11 11 10 1 0 67 21 105
2014 Legal services 19 33 34 7 7 0 0 52 14 15
2014 Administration and operations 46 32 9 7 6 1 1 79 12 537
2014 Human resources 49 34 7 3 6 0 0 83 10 166
2014 Financial management 54 32 6 4 3 1 0 86 7 170
2014 Procurement 40 12 26 13 9 0 0 52 22 23
2014 Real property 38 39 8 9 6 0 0 77 15 50
2014 Materiel management 21 70 9 0 0 0 0 91 0 10
2014 Information management 56 28 7 5 4 0 0 84 8 108
2014 Information technology 53 26 8 9 4 0 0 79 13 130
2014 Internal audit 45 40 9 0 0 0 6 91 0 22
2014 Evaluation 35 38 10 10 7 0 0 73 17 29
2014 Other services to the public 35 32 16 10 6 0 0 67 16 80
2014 None of the above 39 32 12 11 5 1 0 72 16 434

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 48 32 10 2 2 5 0 85 5 37
2018 Federal regulators 46 28 13 7 6 0 0 74 13 514
2018 Compliance, inspection and enforcement 46 30 12 6 6 0 0 76 13 623
2018 Communications or public affairs 45 29 10 10 5 0 0 74 15 105
2018 Access to information and privacy 38 40 5 18 0 0 0 78 18 19
2018 Security 52 26 9 5 7 1 0 79 12 153
2018 Science and technology 46 38 10 3 3 0 0 84 6 84
2018 Legal services 69 22 9 0 0 0 0 91 0 15
2018 Administration and operations 51 27 11 5 5 0 0 79 10 433
2018 Human resources 59 27 5 5 4 0 0 87 8 194
2018 Financial management 50 29 10 8 3 0 0 79 11 192
2018 Procurement 62 18 9 4 7 0 0 81 11 24
2018 Real property 55 33 7 5 0 0 0 88 5 38
2018 Information management 33 42 14 8 1 0 2 76 9 79
2018 Information technology 54 22 12 5 5 1 0 77 10 140
2018 Internal audit 51 28 11 3 7 0 0 79 11 28
2018 Evaluation 75 16 9 0 0 0 0 91 0 24
2018 Data sciences 39 23 10 15 14 0 0 62 29 36
2018 Policy 52 27 8 9 5 0 0 79 13 380
2018 Project management 54 29 5 7 4 0 0 84 11 162
2018 Other services to the public 54 22 20 4 0 0 0 76 4 50
2018 None of the above 50 22 11 5 11 1 0 72 16 227
2017 Client contact centre 54 26 13 2 5 0 0 80 7 61
2017 Federal regulators 49 27 8 7 8 0 0 77 15 574
2017 Compliance, inspection and enforcement 51 27 10 6 4 0 0 79 11 689
2017 Communications or public affairs 66 21 5 3 4 1 0 88 7 106
2017 Access to information and privacy 63 25 6 0 6 0 0 88 6 16
2017 Security 47 32 10 6 5 1 0 79 11 158
2017 Science and technology 54 22 12 6 6 0 1 76 12 110
2017 Legal services 66 18 10 6 0 0 0 84 6 17
2017 Administration and operations 55 25 11 5 3 1 0 81 8 543
2017 Human resources 63 17 11 4 5 0 0 80 9 160
2017 Financial management 56 31 8 4 1 0 0 87 5 193
2017 Procurement 53 33 15 0 0 0 0 85 0 21
2017 Real property 44 39 14 0 0 0 3 85 0 36
2017 Information management 43 32 11 5 9 0 1 75 14 93
2017 Information technology 55 23 11 7 4 0 0 78 11 146
2017 Internal audit 65 26 0 5 5 0 0 91 9 20
2017 Evaluation 50 13 14 18 5 0 0 63 23 21
2017 Data sciences 39 41 5 5 10 0 0 80 15 39
2017 Policy 52 25 9 9 4 1 0 78 13 309
2017 Project management 61 17 8 10 4 0 0 78 14 148
2017 Other services to the public 48 27 14 4 7 0 0 75 11 71
2017 None of the above 48 28 11 7 6 1 0 77 13 283
2014 Client contact centre 36 45 9 4 3 2 0 83 8 57
2014 Federal regulators 47 26 12 7 7 1 0 74 14 565
2014 Compliance, inspection and enforcement 45 28 12 8 5 1 0 74 14 574
2014 Communications or public affairs 51 30 9 5 7 0 0 80 11 108
2014 Access to information and privacy 32 37 21 5 5 0 0 69 10 19
2014 Security 46 25 14 7 7 0 1 72 14 207
2014 Science and technology 50 25 9 8 7 2 0 76 15 105
2014 Legal services 26 7 54 14 0 0 0 33 14 15
2014 Administration and operations 54 26 10 5 4 1 0 80 9 538
2014 Human resources 55 26 8 4 6 1 0 82 10 166
2014 Financial management 61 24 6 7 1 1 0 86 8 170
2014 Procurement 40 18 16 9 13 0 4 60 23 23
2014 Real property 43 40 4 8 6 0 0 82 14 50
2014 Materiel management 40 31 29 0 0 0 0 71 0 10
2014 Information management 59 22 13 3 3 0 0 82 6 108
2014 Information technology 55 23 12 5 5 0 0 78 9 130
2014 Internal audit 58 32 4 0 0 0 6 96 0 22
2014 Evaluation 46 34 7 14 0 0 0 79 14 29
2014 Other services to the public 39 30 15 10 5 0 0 70 15 80
2014 None of the above 45 28 11 7 8 0 0 74 15 434

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 25 33 13 9 15 4 0 60 26 36
2018 Federal regulators 20 33 21 11 10 5 0 56 22 514
2018 Compliance, inspection and enforcement 24 31 22 10 8 6 0 58 18 626
2018 Communications or public affairs 31 45 12 6 2 4 0 79 8 105
2018 Access to information and privacy 53 19 18 5 5 0 0 73 10 19
2018 Security 32 29 12 13 11 4 0 63 24 157
2018 Science and technology 27 31 16 9 6 11 0 65 17 85
2018 Legal services 64 22 9 5 0 0 0 87 5 15
2018 Administration and operations 36 31 17 7 4 6 0 70 12 436
2018 Human resources 37 32 15 6 3 7 0 74 10 193
2018 Financial management 36 34 11 6 4 10 0 77 11 191
2018 Procurement 38 25 22 0 7 7 0 68 8 24
2018 Real property 46 34 13 2 2 2 0 82 5 39
2018 Information management 40 24 19 9 4 4 0 67 13 79
2018 Information technology 37 30 16 7 4 5 0 71 12 139
2018 Internal audit 50 29 14 0 0 7 0 85 0 28
2018 Evaluation 26 42 8 9 0 15 0 80 11 24
2018 Data sciences 39 19 16 7 8 11 0 65 17 36
2018 Policy 39 29 17 6 3 6 0 73 9 379
2018 Project management 34 30 14 9 3 9 0 70 14 163
2018 Other services to the public 32 35 17 6 2 7 2 73 9 50
2018 None of the above 32 29 15 6 9 7 1 66 17 228
2017 Client contact centre 25 36 21 3 2 13 0 70 6 61
2017 Federal regulators 22 35 16 12 11 4 0 59 24 576
2017 Compliance, inspection and enforcement 21 36 18 11 8 6 0 61 20 690
2017 Communications or public affairs 31 31 17 7 3 11 0 70 11 106
2017 Access to information and privacy 44 31 6 0 6 12 0 86 7 16
2017 Security 25 31 16 11 9 7 1 61 22 161
2017 Science and technology 25 26 17 8 7 16 0 62 19 110
2017 Legal services 47 24 18 0 6 5 0 75 6 17
2017 Administration and operations 33 35 14 7 5 6 0 73 13 542
2017 Human resources 24 45 16 4 4 4 1 74 9 161
2017 Financial management 34 39 10 6 3 7 0 79 10 194
2017 Procurement 19 58 9 5 0 9 0 84 5 21
2017 Real property 30 50 17 3 0 0 0 80 3 36
2017 Information management 28 25 18 11 7 10 1 60 20 93
2017 Information technology 26 34 19 8 8 4 0 63 17 148
2017 Internal audit 46 20 14 5 0 15 0 78 6 20
2017 Evaluation 29 32 14 5 0 20 0 76 6 21
2017 Data sciences 19 38 18 10 5 10 0 63 17 39
2017 Policy 32 30 19 7 2 10 0 68 11 310
2017 Project management 30 29 20 9 3 8 1 65 13 148
2017 Other services to the public 23 42 14 8 8 5 0 68 17 71
2017 None of the above 22 31 18 13 8 7 1 58 23 284
2014 Client contact centre 16 43 20 8 3 9 0 65 13 57
2014 Federal regulators 20 33 16 14 11 6 0 56 27 565
2014 Compliance, inspection and enforcement 22 34 18 10 10 7 0 60 21 574
2014 Communications or public affairs 27 33 18 6 5 11 0 68 13 108
2014 Access to information and privacy 37 31 0 10 16 0 6 72 28 19
2014 Security 21 33 21 9 8 7 1 59 19 207
2014 Science and technology 20 38 15 10 10 6 1 63 22 105
2014 Legal services 19 41 27 6 7 0 0 60 12 15
2014 Administration and operations 30 36 16 6 5 7 0 71 11 537
2014 Human resources 22 43 16 7 6 6 0 70 13 166
2014 Financial management 37 44 6 5 3 5 0 86 8 170
2014 Procurement 31 26 13 4 13 12 0 66 20 23
2014 Real property 20 48 10 12 4 7 0 73 17 50
2014 Materiel management 22 38 11 10 20 0 0 60 29 10
2014 Information management 28 31 21 9 3 8 0 64 13 108
2014 Information technology 36 36 12 6 3 7 0 78 10 130
2014 Internal audit 32 27 27 11 4 0 0 58 14 22
2014 Evaluation 40 17 18 0 7 18 0 70 9 29
2014 Other services to the public 24 32 15 10 10 9 0 61 22 80
2014 None of the above 23 35 15 8 8 10 0 65 18 433

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 30 25 9 15 2 0 50 25 36
2018 Federal regulators 16 28 21 18 15 1 0 44 34 513
2018 Compliance, inspection and enforcement 19 27 25 15 12 2 0 47 28 625
2018 Communications or public affairs 30 43 11 9 6 2 0 74 15 105
2018 Access to information and privacy 48 19 0 15 13 5 0 71 29 19
2018 Security 26 28 17 13 14 1 0 55 28 156
2018 Science and technology 23 32 20 14 7 4 0 58 22 85
2018 Legal services 63 19 18 0 0 0 0 82 0 15
2018 Administration and operations 31 33 18 9 5 3 0 66 15 434
2018 Human resources 37 37 16 4 3 4 0 77 7 193
2018 Financial management 30 39 14 6 6 5 0 73 12 191
2018 Procurement 35 18 40 0 7 0 0 53 7 24
2018 Real property 40 25 25 8 2 0 0 65 10 38
2018 Information management 33 28 20 12 5 3 0 62 17 79
2018 Information technology 35 24 21 11 8 2 0 60 19 137
2018 Internal audit 45 30 17 4 0 3 0 78 4 28
2018 Evaluation 32 34 14 9 0 11 0 74 10 24
2018 Data sciences 36 28 19 0 10 7 0 69 11 36
2018 Policy 37 35 14 8 3 2 0 73 12 378
2018 Project management 29 36 15 11 6 3 0 67 18 162
2018 Other services to the public 30 31 12 14 8 4 0 64 23 50
2018 None of the above 27 28 18 11 12 4 0 57 24 228
2017 Client contact centre 21 33 33 6 3 3 0 56 10 61
2017 Federal regulators 17 30 20 16 16 2 0 48 32 577
2017 Compliance, inspection and enforcement 14 32 21 17 13 2 0 47 31 690
2017 Communications or public affairs 26 34 16 10 4 9 0 66 16 106
2017 Access to information and privacy 32 50 6 0 12 0 0 82 12 16
2017 Security 20 28 18 18 13 3 0 50 32 160
2017 Science and technology 20 28 20 13 14 5 0 50 29 110
2017 Legal services 41 24 24 6 0 5 0 69 6 17
2017 Administration and operations 31 33 17 10 7 3 0 66 17 543
2017 Human resources 24 47 12 10 4 3 1 74 14 160
2017 Financial management 32 44 15 5 2 3 0 77 7 194
2017 Procurement 14 43 24 19 0 0 0 57 19 21
2017 Real property 30 39 22 8 0 0 0 69 8 36
2017 Information management 27 23 22 14 6 6 1 55 22 93
2017 Information technology 24 31 20 14 11 0 0 55 25 148
2017 Internal audit 47 25 14 5 0 9 0 79 5 20
2017 Evaluation 25 42 19 4 0 9 0 74 5 21
2017 Data sciences 16 31 18 20 10 5 0 49 32 39
2017 Policy 27 39 14 11 4 4 1 69 16 310
2017 Project management 24 29 22 16 5 2 1 55 22 146
2017 Other services to the public 23 38 20 7 11 2 0 62 18 71
2017 None of the above 19 33 19 15 10 3 1 55 25 284
2014 Client contact centre 20 33 28 7 7 5 0 55 15 57
2014 Federal regulators 13 29 18 20 18 1 0 43 39 564
2014 Compliance, inspection and enforcement 17 31 18 14 17 2 0 50 31 574
2014 Communications or public affairs 27 34 19 10 5 5 0 64 16 108
2014 Access to information and privacy 31 31 10 5 16 0 6 67 22 19
2014 Security 17 29 27 13 11 2 1 47 25 207
2014 Science and technology 14 37 19 14 13 3 0 53 28 105
2014 Legal services 19 34 27 6 14 0 0 53 20 15
2014 Administration and operations 29 33 19 10 6 3 0 63 17 538
2014 Human resources 24 36 18 13 7 3 0 61 21 166
2014 Financial management 37 39 15 5 3 1 0 77 8 170
2014 Procurement 31 21 22 13 13 0 0 52 26 23
2014 Real property 24 36 18 15 2 5 0 63 18 50
2014 Materiel management 22 28 10 21 20 0 0 50 40 10
2014 Information management 28 36 23 7 6 1 0 65 13 108
2014 Information technology 35 35 15 10 2 2 0 72 13 130
2014 Internal audit 32 41 9 19 0 0 0 72 19 22
2014 Evaluation 27 34 21 11 4 3 0 63 15 29
2014 Other services to the public 23 27 18 7 22 4 0 52 29 80
2014 None of the above 19 37 17 13 10 3 0 58 25 433

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 38 24 6 15 4 0 54 22 36
2018 Federal regulators 10 26 22 22 17 3 0 37 40 514
2018 Compliance, inspection and enforcement 12 22 27 20 13 5 0 37 35 624
2018 Communications or public affairs 20 42 17 12 5 4 0 64 18 103
2018 Access to information and privacy 44 15 0 24 17 0 0 58 42 19
2018 Security 20 24 16 21 14 4 0 46 37 157
2018 Science and technology 13 35 18 15 6 14 0 55 24 85
2018 Legal services 50 32 18 0 0 0 0 82 0 15
2018 Administration and operations 24 33 20 12 6 4 0 60 19 437
2018 Human resources 30 30 23 7 3 7 0 65 11 193
2018 Financial management 22 37 16 11 6 8 0 65 18 189
2018 Procurement 21 31 30 4 14 0 0 52 18 24
2018 Real property 23 36 24 7 10 0 0 59 17 39
2018 Information management 23 23 25 13 5 10 0 52 20 78
2018 Information technology 24 31 21 14 9 1 0 55 24 139
2018 Internal audit 31 20 36 7 0 6 0 54 8 28
2018 Evaluation 19 43 13 14 3 8 0 67 18 24
2018 Data sciences 15 27 19 17 8 14 0 49 29 36
2018 Policy 26 32 20 12 4 5 0 62 17 379
2018 Project management 22 34 19 11 8 6 0 60 20 162
2018 Other services to the public 18 37 13 16 6 10 0 62 24 50
2018 None of the above 19 28 20 16 10 7 0 50 28 226
2017 Client contact centre 15 33 33 10 3 6 0 51 14 61
2017 Federal regulators 10 26 22 20 19 4 0 37 40 575
2017 Compliance, inspection and enforcement 9 27 24 20 15 6 0 38 37 689
2017 Communications or public affairs 20 36 17 10 4 13 0 64 16 106
2017 Access to information and privacy 32 37 19 0 12 0 0 69 12 16
2017 Security 17 23 21 19 13 6 1 43 35 161
2017 Science and technology 13 25 18 16 17 11 0 42 38 110
2017 Legal services 41 18 30 6 0 5 0 62 6 17
2017 Administration and operations 22 32 18 16 6 6 1 58 23 542
2017 Human resources 17 37 20 10 5 8 1 60 17 161
2017 Financial management 24 42 18 9 2 5 0 70 12 193
2017 Procurement 5 34 52 5 5 0 0 38 9 21
2017 Real property 22 42 25 8 3 0 0 64 11 36
2017 Information management 24 14 25 17 9 10 1 42 30 93
2017 Information technology 15 31 24 17 11 2 0 47 29 147
2017 Internal audit 37 30 14 9 0 9 0 74 10 20
2017 Evaluation 16 32 14 14 0 24 0 63 19 21
2017 Data sciences 6 36 23 18 10 8 0 45 30 39
2017 Policy 21 36 18 12 5 8 1 62 18 309
2017 Project management 16 31 24 17 8 4 1 49 26 148
2017 Other services to the public 16 36 24 15 10 0 0 51 25 71
2017 None of the above 14 28 20 16 13 8 1 46 32 282
2014 Client contact centre 9 34 28 12 5 12 0 48 19 57
2014 Federal regulators 8 26 21 22 20 3 0 35 44 565
2014 Compliance, inspection and enforcement 11 26 22 18 18 6 0 39 37 574
2014 Communications or public affairs 20 35 19 16 4 6 0 59 21 108
2014 Access to information and privacy 26 31 10 5 16 5 6 65 24 19
2014 Security 12 27 27 17 12 3 1 41 31 206
2014 Science and technology 7 30 26 19 14 4 0 39 35 105
2014 Legal services 19 41 20 7 7 6 0 64 15 15
2014 Administration and operations 22 32 18 14 7 7 0 58 22 536
2014 Human resources 17 35 19 15 6 7 0 56 23 166
2014 Financial management 25 46 14 6 4 5 0 74 11 170
2014 Procurement 19 31 34 9 8 0 0 49 17 23
2014 Real property 12 38 22 17 2 7 2 55 21 50
2014 Materiel management 22 17 32 20 10 0 0 39 29 10
2014 Information management 24 28 28 12 4 4 1 54 16 108
2014 Information technology 26 47 10 12 2 3 0 75 14 129
2014 Internal audit 22 32 27 15 0 5 0 56 16 22
2014 Evaluation 24 30 14 19 4 10 0 60 25 29
2014 Other services to the public 11 32 22 10 19 6 0 45 31 80
2014 None of the above 12 32 20 17 11 7 0 48 31 433

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 34 14 19 9 8 0 54 30 36
2018 Federal regulators 10 22 21 27 17 2 0 33 45 513
2018 Compliance, inspection and enforcement 11 30 23 20 14 3 0 42 35 622
2018 Communications or public affairs 16 44 14 15 10 1 0 61 25 105
2018 Access to information and privacy 34 10 15 24 17 0 0 44 42 19
2018 Security 20 25 18 19 17 1 0 45 37 157
2018 Science and technology 11 39 13 23 9 4 0 52 34 85
2018 Legal services 46 39 5 10 0 0 0 85 10 14
2018 Administration and operations 20 36 17 15 9 3 0 58 25 438
2018 Human resources 27 34 21 11 3 4 0 63 15 192
2018 Financial management 16 44 14 16 7 3 0 62 24 192
2018 Procurement 24 35 14 9 17 0 0 60 26 24
2018 Real property 16 52 15 8 7 2 0 69 15 39
2018 Information management 20 34 22 16 5 4 0 56 21 79
2018 Information technology 25 32 17 13 12 1 0 58 25 139
2018 Internal audit 29 21 22 21 0 6 0 54 22 28
2018 Evaluation 29 39 15 3 9 5 0 71 13 24
2018 Data sciences 13 30 25 27 5 0 0 43 32 36
2018 Policy 19 35 17 19 8 3 0 56 27 379
2018 Project management 20 31 15 19 9 5 0 54 30 163
2018 Other services to the public 18 37 20 11 10 4 0 57 22 50
2018 None of the above 19 25 22 17 14 3 0 45 32 228
2017 Client contact centre 24 26 31 10 5 3 0 52 15 60
2017 Federal regulators 11 30 20 20 16 3 0 42 37 575
2017 Compliance, inspection and enforcement 10 30 23 19 15 3 0 42 35 689
2017 Communications or public affairs 22 26 21 16 6 9 0 53 24 106
2017 Access to information and privacy 24 51 12 0 12 0 0 75 12 16
2017 Security 12 28 20 20 15 5 0 42 37 161
2017 Science and technology 15 22 27 16 13 8 0 40 31 110
2017 Legal services 22 42 24 12 0 0 0 64 12 17
2017 Administration and operations 21 34 17 14 9 5 0 58 25 543
2017 Human resources 17 42 16 12 9 4 0 61 22 161
2017 Financial management 23 43 17 10 4 3 0 68 15 192
2017 Procurement 9 39 29 14 5 5 0 50 20 21
2017 Real property 16 51 14 14 3 0 3 69 17 36
2017 Information management 20 24 21 15 14 5 1 46 31 92
2017 Information technology 18 32 20 18 11 0 0 50 29 148
2017 Internal audit 29 31 15 24 0 0 0 61 24 20
2017 Evaluation 16 32 18 14 11 9 0 53 27 21
2017 Data sciences 5 20 34 26 12 3 0 26 39 39
2017 Policy 15 31 17 23 8 4 1 49 33 307
2017 Project management 15 33 21 15 11 4 1 51 28 148
2017 Other services to the public 20 29 23 14 11 2 0 50 26 71
2017 None of the above 13 28 20 14 15 8 0 46 32 284
2014 Client contact centre 11 39 18 22 7 3 0 52 30 57
2014 Federal regulators 8 28 21 20 20 2 0 37 42 562
2014 Compliance, inspection and enforcement 11 32 22 16 16 3 0 44 33 574
2014 Communications or public affairs 20 34 19 18 8 2 0 55 26 108
2014 Access to information and privacy 26 26 16 10 10 5 6 59 24 19
2014 Security 14 28 24 17 14 3 0 43 33 207
2014 Science and technology 11 28 24 17 18 2 0 40 36 105
2014 Legal services 20 46 20 0 14 0 0 66 14 15
2014 Administration and operations 19 35 18 14 9 4 0 57 24 538
2014 Human resources 19 35 18 17 8 3 0 56 26 166
2014 Financial management 26 40 17 9 5 3 0 68 15 170
2014 Procurement 27 29 14 17 9 4 0 58 27 23
2014 Real property 14 47 9 12 6 9 2 69 20 50
2014 Materiel management 33 9 19 29 10 0 0 42 39 10
2014 Information management 22 33 24 15 5 2 0 55 20 108
2014 Information technology 35 35 8 14 6 1 0 71 20 130
2014 Internal audit 27 54 0 15 5 0 0 80 20 22
2014 Evaluation 21 30 23 15 7 3 0 53 23 29
2014 Other services to the public 17 31 18 16 16 2 0 49 33 80
2014 None of the above 11 33 20 18 15 3 0 45 34 432
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 33 13 15 5 0 0 67 20 37
2018 Federal regulators 21 34 22 13 10 0 0 55 23 516
2018 Compliance, inspection and enforcement 22 34 23 10 10 0 0 57 20 626
2018 Communications or public affairs 30 48 12 7 4 0 0 78 11 104
2018 Access to information and privacy 26 22 19 5 27 0 0 49 32 19
2018 Security 33 26 17 12 10 1 0 60 23 156
2018 Science and technology 36 39 13 4 7 0 1 76 11 85
2018 Legal services 42 22 36 0 0 0 0 64 0 15
2018 Administration and operations 34 34 15 8 8 0 0 69 16 434
2018 Human resources 46 35 12 5 2 0 0 81 7 191
2018 Financial management 28 42 13 10 7 0 0 70 17 191
2018 Procurement 24 44 5 14 12 0 0 68 26 24
2018 Real property 52 28 10 10 0 0 0 80 10 39
2018 Information management 26 38 19 11 7 0 0 63 17 79
2018 Information technology 30 39 16 8 4 1 2 71 12 140
2018 Internal audit 34 34 17 11 0 0 3 71 11 28
2018 Evaluation 28 44 12 15 0 0 0 73 15 24
2018 Data sciences 31 29 14 15 11 0 0 60 26 36
2018 Policy 36 38 14 6 5 0 0 74 11 379
2018 Project management 35 38 10 9 7 0 0 73 17 161
2018 Other services to the public 25 39 23 9 3 0 0 64 13 50
2018 None of the above 31 31 16 10 12 0 0 62 22 228
2017 Client contact centre 28 42 16 12 3 0 0 69 15 61
2017 Federal regulators 22 38 19 10 11 0 0 60 21 575
2017 Compliance, inspection and enforcement 22 39 19 11 7 0 1 62 19 690
2017 Communications or public affairs 35 38 10 11 4 1 0 74 16 106
2017 Access to information and privacy 44 38 6 6 6 0 0 82 12 16
2017 Security 23 35 18 14 11 0 0 58 24 161
2017 Science and technology 20 38 16 17 8 2 0 59 25 110
2017 Legal services 47 24 17 6 6 0 0 72 12 17
2017 Administration and operations 32 36 12 12 8 0 0 68 19 542
2017 Human resources 39 36 10 8 6 1 0 76 15 161
2017 Financial management 31 42 16 9 2 1 0 74 11 194
2017 Procurement 28 38 19 5 10 0 0 67 14 21
2017 Real property 19 47 25 8 0 0 0 66 8 36
2017 Information management 24 35 16 13 13 0 0 59 26 93
2017 Information technology 26 37 15 12 10 1 0 63 22 148
2017 Internal audit 50 30 11 5 5 0 0 80 9 20
2017 Evaluation 28 38 14 9 5 0 6 71 15 21
2017 Data sciences 26 41 18 10 3 3 0 69 13 39
2017 Policy 34 41 10 10 4 0 0 75 14 310
2017 Project management 29 43 9 8 10 0 0 73 19 148
2017 Other services to the public 16 49 19 4 10 0 2 66 14 71
2017 None of the above 28 33 18 13 7 0 0 62 20 283
2014 Client contact centre 20 34 16 21 7 2 0 55 29 57
2014 Federal regulators 18 35 18 14 15 0 0 53 29 565
2014 Compliance, inspection and enforcement 18 39 18 13 11 1 0 58 24 574
2014 Communications or public affairs 27 38 13 14 8 0 0 65 22 108
2014 Access to information and privacy 21 42 10 10 16 0 0 63 26 19
2014 Security 23 37 13 15 11 0 1 60 26 207
2014 Science and technology 24 35 16 13 10 2 0 60 24 105
2014 Legal services 31 34 14 14 7 0 0 65 21 15
2014 Administration and operations 31 35 13 11 9 1 0 66 21 538
2014 Human resources 31 39 13 12 5 0 0 70 17 166
2014 Financial management 36 37 15 4 7 0 1 73 11 170
2014 Procurement 34 13 22 17 14 0 0 48 30 23
2014 Real property 29 36 16 6 12 0 2 66 18 50
2014 Materiel management 32 19 9 11 29 0 0 51 41 10
2014 Information management 35 29 19 12 4 0 0 64 16 108
2014 Information technology 36 35 12 9 7 2 0 72 16 129
2014 Internal audit 50 37 5 8 0 0 0 87 8 22
2014 Evaluation 32 40 17 11 0 0 0 72 11 29
2014 Other services to the public 24 33 18 14 11 0 0 57 26 80
2014 None of the above 24 35 16 13 10 1 0 60 23 434

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 31 22 9 2 0 0 67 11 36
2018 Federal regulators 22 37 18 16 8 0 0 59 24 514
2018 Compliance, inspection and enforcement 23 41 17 13 6 0 0 64 19 626
2018 Communications or public affairs 29 48 14 7 3 0 0 77 10 104
2018 Access to information and privacy 9 54 5 22 10 0 0 63 32 19
2018 Security 28 37 16 9 9 0 0 66 18 155
2018 Science and technology 37 46 6 7 4 0 0 83 11 85
2018 Legal services 32 54 13 0 0 0 0 87 0 15
2018 Administration and operations 30 38 17 10 5 0 0 68 15 435
2018 Human resources 42 42 11 3 2 0 0 84 5 193
2018 Financial management 30 39 15 10 5 0 0 69 15 191
2018 Procurement 30 36 7 20 7 0 0 66 27 24
2018 Real property 46 28 13 13 0 0 0 74 13 39
2018 Information management 30 40 15 7 7 0 0 71 14 79
2018 Information technology 27 44 15 12 2 0 0 71 15 140
2018 Internal audit 31 39 16 11 3 0 0 70 14 28
2018 Evaluation 15 65 5 15 0 0 0 80 15 24
2018 Data sciences 21 28 21 25 5 0 0 49 30 36
2018 Policy 30 37 16 12 5 0 0 67 17 381
2018 Project management 24 49 14 7 5 0 0 73 12 159
2018 Other services to the public 38 36 12 7 7 0 0 74 14 50
2018 None of the above 29 37 15 11 8 0 0 66 19 228
2017 Client contact centre 31 46 12 7 5 0 0 76 12 61
2017 Federal regulators 23 41 13 15 8 0 0 64 23 574
2017 Compliance, inspection and enforcement 24 41 17 12 5 0 0 65 17 689
2017 Communications or public affairs 37 49 8 5 0 1 0 87 5 106
2017 Access to information and privacy 34 60 0 0 7 0 0 93 7 15
2017 Security 22 40 14 15 10 0 0 62 24 158
2017 Science and technology 24 42 13 11 9 0 0 67 20 110
2017 Legal services 42 36 17 6 0 0 0 78 6 17
2017 Administration and operations 30 41 16 10 4 0 0 70 14 543
2017 Human resources 38 37 10 10 5 0 0 74 16 161
2017 Financial management 36 42 9 10 3 0 0 78 12 194
2017 Procurement 29 46 24 0 0 0 0 76 0 21
2017 Real property 25 50 14 8 3 0 0 75 11 36
2017 Information management 23 38 15 16 8 1 0 61 24 93
2017 Information technology 26 44 10 15 5 0 0 70 20 148
2017 Internal audit 45 29 11 11 5 0 0 74 15 20
2017 Evaluation 34 43 19 5 0 0 0 77 5 21
2017 Data sciences 15 44 20 15 5 0 0 59 20 39
2017 Policy 27 39 13 13 7 0 0 67 20 310
2017 Project management 31 41 11 8 8 0 0 72 17 148
2017 Other services to the public 38 37 11 9 6 0 0 75 15 71
2017 None of the above 26 41 17 9 6 1 0 68 15 283

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 13 24 10 9 31 2 36 28 36
2018 Federal regulators 11 21 21 16 16 11 3 37 38 514
2018 Compliance, inspection and enforcement 9 20 26 17 15 12 1 33 37 621
2018 Communications or public affairs 10 18 26 9 13 21 4 36 30 105
2018 Access to information and privacy 5 24 38 0 24 9 0 32 27 19
2018 Security 13 26 17 11 22 10 2 44 37 157
2018 Science and technology 13 19 19 15 11 18 5 42 33 83
2018 Legal services 18 13 31 5 5 22 5 43 14 15
2018 Administration and operations 14 25 20 15 8 15 2 47 28 434
2018 Human resources 24 24 21 8 4 14 5 59 15 193
2018 Financial management 19 30 19 13 6 11 2 56 22 188
2018 Procurement 14 19 9 23 13 21 0 42 46 23
2018 Real property 17 18 26 18 5 13 2 42 28 39
2018 Information management 17 18 15 19 9 19 3 45 36 78
2018 Information technology 11 27 20 15 9 15 3 46 29 140
2018 Internal audit 16 16 16 14 3 27 8 49 27 28
2018 Evaluation 16 28 4 16 0 31 4 68 25 24
2018 Data sciences 7 24 16 12 5 30 5 48 26 36
2018 Policy 17 15 20 12 6 26 4 46 25 377
2018 Project management 19 20 17 10 7 23 5 54 22 162
2018 Other services to the public 17 19 16 20 17 6 5 41 41 50
2018 None of the above 13 20 18 15 19 10 4 38 40 226
2017 Client contact centre 16 24 17 18 5 13 6 51 28 61
2017 Federal regulators 8 21 18 19 18 14 2 35 43 574
2017 Compliance, inspection and enforcement 12 20 19 18 16 13 1 38 39 690
2017 Communications or public affairs 16 19 15 15 6 27 2 49 30 106
2017 Access to information and privacy 12 44 6 13 12 12 0 64 29 16
2017 Security 13 23 19 16 20 8 1 40 40 161
2017 Science and technology 12 18 21 12 14 19 2 39 34 110
2017 Legal services 0 42 12 18 6 16 6 54 31 17
2017 Administration and operations 16 23 17 13 10 18 3 49 29 542
2017 Human resources 19 24 16 11 5 18 8 58 21 159
2017 Financial management 17 27 17 11 7 18 3 55 23 194
2017 Procurement 24 9 33 14 15 0 5 35 30 21
2017 Real property 5 34 14 16 6 22 3 52 29 36
2017 Information management 14 18 20 14 16 13 5 39 36 93
2017 Information technology 14 28 16 14 14 10 4 49 33 148
2017 Internal audit 25 34 0 5 9 20 6 81 19 20
2017 Evaluation 9 14 10 19 5 39 4 40 41 21
2017 Data sciences 18 10 20 18 5 29 0 39 32 39
2017 Policy 13 22 14 11 7 27 5 52 27 310
2017 Project management 16 22 17 14 9 19 3 48 30 148
2017 Other services to the public 17 20 18 14 10 21 1 47 30 71
2017 None of the above 11 23 18 14 17 13 3 41 38 282
2014 Client contact centre 6 24 30 19 9 10 2 34 32 57
2014 Federal regulators 8 20 17 20 21 13 2 33 47 563
2014 Compliance, inspection and enforcement 11 17 22 18 17 14 2 32 42 574
2014 Communications or public affairs 13 21 27 16 11 11 2 39 31 108
2014 Access to information and privacy 32 31 5 10 16 5 0 67 28 19
2014 Security 12 20 22 14 20 8 5 37 38 207
2014 Science and technology 6 17 19 17 22 16 3 28 49 105
2014 Legal services 6 14 41 12 7 21 0 25 23 15
2014 Administration and operations 12 24 18 15 13 14 4 44 34 537
2014 Human resources 18 29 15 11 10 14 4 57 25 166
2014 Financial management 15 33 19 10 9 11 4 57 21 169
2014 Procurement 9 18 17 21 13 21 0 34 44 23
2014 Real property 10 36 22 13 6 9 4 53 22 50
2014 Materiel management 11 20 11 20 21 18 0 38 49 10
2014 Information management 17 20 22 11 12 14 3 45 28 108
2014 Information technology 24 24 17 12 11 11 2 55 26 130
2014 Internal audit 9 32 19 4 14 22 0 52 24 22
2014 Evaluation 25 7 14 20 10 24 0 42 40 29
2014 Other services to the public 9 25 24 15 17 10 0 38 36 80
2014 None of the above 11 20 21 16 14 15 3 38 36 434

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 47 4 2 5 6 0 88 8 36
2018 Federal regulators 35 36 13 9 7 0 0 71 16 513
2018 Compliance, inspection and enforcement 36 35 16 7 5 1 0 72 12 623
2018 Communications or public affairs 36 45 9 9 2 0 0 81 10 105
2018 Access to information and privacy 28 49 18 5 0 0 0 78 5 19
2018 Security 45 34 7 7 7 1 0 80 13 153
2018 Science and technology 43 44 6 2 5 0 1 87 6 84
2018 Legal services 42 31 18 0 0 9 0 80 0 15
2018 Administration and operations 45 31 13 7 4 0 0 77 11 435
2018 Human resources 53 32 5 4 4 0 0 86 8 194
2018 Financial management 45 33 9 9 4 1 0 79 13 192
2018 Procurement 52 25 12 4 7 0 0 77 11 24
2018 Real property 42 41 14 2 0 0 0 84 2 39
2018 Information management 39 32 17 9 1 2 1 72 10 79
2018 Information technology 43 30 11 9 3 1 1 76 13 140
2018 Internal audit 34 48 7 7 3 0 0 82 11 28
2018 Evaluation 51 40 9 0 0 0 0 91 0 24
2018 Data sciences 31 23 17 18 11 0 0 55 29 36
2018 Policy 44 30 12 9 4 1 1 75 12 382
2018 Project management 42 37 10 8 3 0 0 79 11 163
2018 Other services to the public 53 23 10 4 9 0 0 76 13 50
2018 None of the above 43 29 15 6 7 0 0 72 13 228
2017 Client contact centre 39 43 5 8 3 0 2 83 12 61
2017 Federal regulators 37 38 11 8 5 0 0 76 13 577
2017 Compliance, inspection and enforcement 39 37 10 8 5 1 0 76 13 690
2017 Communications or public affairs 55 23 11 8 3 1 0 78 11 106
2017 Access to information and privacy 63 25 6 0 6 0 0 88 6 16
2017 Security 37 37 10 9 6 0 0 74 15 161
2017 Science and technology 33 42 8 8 5 4 1 78 13 110
2017 Legal services 59 24 17 0 0 0 0 83 0 17
2017 Administration and operations 42 32 11 8 5 0 2 76 13 543
2017 Human resources 54 23 11 5 5 1 1 78 10 160
2017 Financial management 48 38 6 5 1 2 0 88 7 194
2017 Procurement 38 33 24 0 5 0 0 71 5 21
2017 Real property 33 47 14 3 0 0 3 83 3 36
2017 Information management 35 33 11 9 10 0 2 69 20 93
2017 Information technology 45 29 13 12 1 1 0 75 12 148
2017 Internal audit 55 20 5 11 5 4 0 79 16 20
2017 Evaluation 40 29 14 5 5 0 6 74 10 20
2017 Data sciences 34 33 18 8 7 0 0 67 15 39
2017 Policy 43 33 7 9 6 1 0 77 15 310
2017 Project management 46 31 11 10 2 0 1 77 12 147
2017 Other services to the public 41 31 14 10 4 0 0 72 14 71
2017 None of the above 36 30 16 10 6 1 1 68 16 284
2014 Client contact centre 23 49 11 6 5 3 2 76 12 57
2014 Federal regulators 36 35 10 10 8 1 0 71 18 564
2014 Compliance, inspection and enforcement 35 36 13 8 6 1 1 72 15 574
2014 Communications or public affairs 45 31 6 7 10 1 1 78 16 108
2014 Access to information and privacy 38 31 10 16 5 0 0 69 21 19
2014 Security 39 31 13 8 8 0 1 71 16 207
2014 Science and technology 31 37 14 12 7 0 0 68 18 105
2014 Legal services 18 41 14 26 0 0 0 59 26 15
2014 Administration and operations 43 32 10 8 5 1 0 77 13 538
2014 Human resources 47 31 8 9 5 1 0 78 13 166
2014 Financial management 47 29 15 5 2 1 0 77 7 170
2014 Procurement 35 26 17 9 13 0 0 61 22 23
2014 Real property 32 41 8 11 8 0 0 73 19 50
2014 Materiel management 32 29 39 0 0 0 0 61 0 10
2014 Information management 51 29 10 6 4 0 1 80 9 108
2014 Information technology 48 29 12 8 3 0 0 77 11 130
2014 Internal audit 53 22 14 0 0 0 11 85 0 22
2014 Evaluation 43 36 7 10 4 0 0 79 14 29
2014 Other services to the public 34 33 16 9 6 0 1 68 15 80
2014 None of the above 37 34 13 9 7 0 0 72 16 434

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Federal regulators 23 42 20 7 4 4 1 67 12 136
2018 Compliance, inspection and enforcement 17 35 18 11 7 6 5 60 20 114
2018 Communications or public affairs 21 50 8 0 0 4 17 90 0 24
2018 Security 33 33 15 10 9 0 0 65 19 45
2018 Science and technology 23 32 5 15 5 10 10 68 25 21
2018 Administration and operations 31 39 13 8 2 5 3 76 11 89
2018 Human resources 46 33 7 0 0 0 14 92 0 58
2018 Financial management 28 32 8 14 1 4 11 72 18 71
2018 Real property 18 34 21 5 0 5 16 67 6 20
2018 Information management 28 17 37 9 0 9 0 50 10 11
2018 Information technology 34 37 14 3 2 3 8 80 5 39
2018 Internal audit 59 0 0 0 0 10 31 100 0 10
2018 Policy 29 32 17 6 3 6 7 70 11 105
2018 Project management 32 27 25 13 0 3 0 61 14 38
2018 Other services to the public 18 34 25 13 0 10 0 57 15 13
2018 None of the above 29 32 16 5 11 3 4 66 17 61
2017 Client contact centre 0 50 21 10 0 0 19 62 13 10
2017 Federal regulators 21 33 15 10 9 4 8 62 21 146
2017 Compliance, inspection and enforcement 28 26 20 12 6 1 6 58 20 127
2017 Communications or public affairs 30 41 9 0 0 11 9 89 0 20
2017 Security 17 31 13 26 11 2 0 49 38 39
2017 Science and technology 21 21 16 12 20 4 6 46 36 31
2017 Administration and operations 25 46 12 5 6 3 4 76 12 105
2017 Human resources 29 42 12 2 2 4 8 81 5 49
2017 Financial management 21 41 15 5 3 3 12 73 10 76
2017 Real property 21 66 7 0 0 0 7 93 0 14
2017 Information management 22 33 28 11 0 6 0 59 12 18
2017 Information technology 15 33 13 23 5 6 5 54 31 39
2017 Policy 12 41 20 10 1 13 2 63 13 82
2017 Project management 29 44 11 3 6 3 5 78 9 37
2017 Other services to the public 31 48 0 21 0 0 0 79 21 10
2017 None of the above 18 40 15 8 5 6 8 68 14 69
2014 Federal regulators 27 30 17 11 10 1 4 61 22 153
2014 Compliance, inspection and enforcement 22 43 12 9 7 4 4 70 17 109
2014 Communications or public affairs 35 27 19 16 0 4 0 64 16 26
2014 Security 29 32 16 6 10 0 6 65 18 49
2014 Science and technology 13 23 9 18 19 8 9 44 45 22
2014 Administration and operations 36 37 12 4 3 3 4 79 8 116
2014 Human resources 27 37 16 6 6 0 8 69 13 47
2014 Financial management 35 39 10 3 2 3 8 84 5 68
2014 Real property 15 45 5 20 0 5 10 71 24 20
2014 Information management 37 52 5 0 5 0 0 89 5 19
2014 Information technology 44 42 7 0 2 2 2 90 2 43
2014 Other services to the public 27 34 12 17 5 0 5 64 23 18
2014 None of the above 25 27 24 8 6 3 8 58 15 123

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 49 3 10 14 0 0 73 24 36
2018 Federal regulators 14 38 10 23 16 0 0 52 38 516
2018 Compliance, inspection and enforcement 17 39 9 21 14 0 0 56 35 626
2018 Communications or public affairs 23 47 14 12 3 0 1 70 15 105
2018 Access to information and privacy 9 27 27 27 10 0 0 36 37 19
2018 Security 14 50 10 17 10 0 0 63 27 157
2018 Science and technology 27 54 3 11 4 0 1 82 15 85
2018 Legal services 27 37 5 18 13 0 0 63 31 15
2018 Administration and operations 28 42 11 11 7 0 0 70 18 436
2018 Human resources 34 49 7 7 2 0 1 83 9 193
2018 Financial management 40 37 8 13 2 0 1 77 15 191
2018 Procurement 28 49 5 10 7 0 0 78 17 24
2018 Real property 32 61 2 5 0 0 0 93 5 39
2018 Information management 24 35 15 21 4 1 0 60 25 79
2018 Information technology 19 45 10 10 15 1 1 65 25 138
2018 Internal audit 34 36 12 12 7 0 0 69 19 28
2018 Evaluation 32 41 8 7 12 0 0 74 18 24
2018 Data sciences 29 28 12 22 10 0 0 56 32 36
2018 Policy 27 42 13 12 4 1 1 70 17 380
2018 Project management 27 48 11 12 2 0 1 75 14 162
2018 Other services to the public 35 44 5 5 10 0 0 79 15 49
2018 None of the above 24 40 13 14 8 0 1 65 22 229
2017 Client contact centre 31 32 12 15 10 0 0 64 25 61
2017 Federal regulators 12 30 14 20 24 0 0 43 44 576
2017 Compliance, inspection and enforcement 16 31 13 21 20 0 0 47 40 690
2017 Communications or public affairs 30 42 9 15 3 1 1 73 18 106
2017 Access to information and privacy 31 38 6 6 19 0 0 68 25 16
2017 Security 14 37 12 23 13 1 0 52 37 161
2017 Science and technology 22 32 11 20 13 2 0 55 34 109
2017 Legal services 18 30 41 6 6 0 0 48 12 17
2017 Administration and operations 27 42 10 12 9 0 0 69 21 543
2017 Human resources 28 42 7 14 6 0 2 72 20 161
2017 Financial management 41 42 4 7 5 0 0 83 12 194
2017 Procurement 29 47 19 5 0 0 0 76 5 21
2017 Real property 25 40 17 16 3 0 0 65 19 36
2017 Information management 24 35 13 13 15 0 0 59 28 93
2017 Information technology 14 33 15 23 15 0 1 47 38 148
2017 Internal audit 51 14 16 11 9 0 0 65 20 20
2017 Evaluation 18 68 9 5 0 0 0 86 5 21
2017 Data sciences 16 36 5 33 10 0 0 52 43 39
2017 Policy 26 38 12 16 8 0 1 64 24 310
2017 Project management 20 41 11 19 8 1 0 61 27 148
2017 Other services to the public 30 27 12 24 7 0 0 57 31 71
2017 None of the above 23 32 15 18 11 0 1 55 29 283
2014 Client contact centre 27 44 9 15 3 2 0 73 19 57
2014 Federal regulators 16 34 12 18 19 0 0 51 37 565
2014 Compliance, inspection and enforcement 16 35 14 19 14 0 1 52 33 574
2014 Communications or public affairs 36 43 11 6 4 0 0 79 9 108
2014 Access to information and privacy 48 31 10 0 10 0 0 79 10 19
2014 Security 26 35 10 18 9 0 1 62 28 207
2014 Science and technology 25 48 7 15 5 0 1 73 20 105
2014 Legal services 19 26 48 7 0 0 0 45 7 15
2014 Administration and operations 35 38 10 11 5 0 1 74 16 537
2014 Human resources 40 45 5 6 3 1 0 85 9 165
2014 Financial management 40 41 7 10 2 0 0 81 12 170
2014 Procurement 49 28 9 5 9 0 0 77 14 23
2014 Real property 32 46 0 14 4 0 5 82 18 50
2014 Materiel management 22 17 31 21 10 0 0 39 30 10
2014 Information management 37 47 5 8 2 0 1 84 10 108
2014 Information technology 40 33 12 8 6 0 0 73 14 130
2014 Internal audit 49 32 10 9 0 0 0 81 9 22
2014 Evaluation 39 37 18 3 4 0 0 75 7 29
2014 Other services to the public 27 37 12 15 8 0 1 65 23 80
2014 None of the above 28 40 14 10 6 0 1 69 17 434

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 38 21 5 6 0 0 68 11 36
2018 Federal regulators 42 40 9 6 2 0 0 82 9 515
2018 Compliance, inspection and enforcement 43 42 8 4 3 0 0 85 7 620
2018 Communications or public affairs 55 33 2 7 3 0 0 88 10 105
2018 Access to information and privacy 31 29 32 8 0 0 0 60 8 19
2018 Security 46 36 8 5 4 0 0 83 9 156
2018 Science and technology 50 39 7 1 2 0 0 89 3 85
2018 Legal services 36 51 0 13 0 0 0 87 13 15
2018 Administration and operations 32 35 16 10 6 0 1 67 17 434
2018 Human resources 48 36 10 4 2 0 0 83 6 193
2018 Financial management 39 46 5 7 2 0 0 85 10 189
2018 Procurement 50 24 12 14 0 0 0 74 14 24
2018 Real property 53 34 11 0 2 0 0 86 2 38
2018 Information management 27 43 17 6 7 0 0 70 13 79
2018 Information technology 39 47 7 6 1 0 0 86 7 139
2018 Internal audit 43 42 7 9 0 0 0 84 9 28
2018 Evaluation 31 42 24 3 0 0 0 72 3 24
2018 Data sciences 33 36 17 10 5 0 0 69 15 36
2018 Policy 36 42 13 5 3 0 0 78 8 380
2018 Project management 42 40 10 6 2 1 0 82 8 158
2018 Other services to the public 48 34 10 6 3 0 0 81 9 50
2018 None of the above 47 33 11 7 2 0 0 80 9 228
2017 Client contact centre 26 59 6 9 0 0 0 85 9 61
2017 Federal regulators 43 39 10 6 2 0 0 82 8 575
2017 Compliance, inspection and enforcement 44 41 8 5 2 0 0 85 7 689
2017 Communications or public affairs 48 37 9 4 2 0 0 85 5 106
2017 Access to information and privacy 43 39 12 6 0 0 0 82 6 16
2017 Security 37 44 10 5 4 0 1 81 9 160
2017 Science and technology 41 47 4 4 2 0 1 90 6 110
2017 Legal services 35 42 11 6 6 0 0 77 12 17
2017 Administration and operations 34 40 13 8 4 0 0 74 13 543
2017 Human resources 40 43 7 2 8 0 0 83 10 161
2017 Financial management 42 44 7 4 2 1 0 88 5 193
2017 Procurement 24 62 5 5 5 0 0 86 9 21
2017 Real property 19 64 11 6 0 0 0 83 6 36
2017 Information management 34 39 17 6 4 0 0 73 11 93
2017 Information technology 45 38 6 7 4 0 0 84 11 148
2017 Internal audit 74 11 5 6 5 0 0 85 11 20
2017 Evaluation 39 43 18 0 0 0 0 82 0 21
2017 Data sciences 28 47 15 3 8 0 0 75 10 39
2017 Policy 41 41 10 6 2 0 0 82 9 309
2017 Project management 32 47 11 5 5 0 0 79 9 148
2017 Other services to the public 51 30 11 3 5 0 0 81 8 71
2017 None of the above 45 36 11 5 2 0 0 81 7 282
2014 Client contact centre 38 35 16 5 3 2 0 74 9 57
2014 Federal regulators 46 39 8 6 2 0 0 84 8 565
2014 Compliance, inspection and enforcement 44 39 8 5 3 1 0 83 9 574
2014 Communications or public affairs 42 47 7 5 0 0 0 89 5 108
2014 Access to information and privacy 43 36 5 5 10 0 0 79 16 19
2014 Security 39 41 10 5 4 0 1 80 9 207
2014 Science and technology 38 49 9 4 1 0 0 87 5 105
2014 Legal services 25 54 7 0 14 0 0 78 14 15
2014 Administration and operations 32 41 13 8 5 0 0 74 13 538
2014 Human resources 47 33 10 6 4 0 0 80 10 166
2014 Financial management 45 42 7 5 1 0 0 87 6 170
2014 Procurement 30 35 29 0 5 0 0 66 5 23
2014 Real property 23 56 12 0 9 0 0 79 9 50
2014 Materiel management 22 48 10 20 0 0 0 71 20 10
2014 Information management 40 29 18 8 5 0 0 70 12 108
2014 Information technology 42 48 5 2 2 0 0 91 4 130
2014 Internal audit 54 46 0 0 0 0 0 100 0 22
2014 Evaluation 31 42 10 17 0 0 0 73 17 29
2014 Other services to the public 39 39 13 3 6 0 0 78 10 80
2014 None of the above 40 40 11 6 3 0 0 80 9 434

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 44 17 6 7 0 0 71 12 35
2018 Federal regulators 49 39 5 5 2 0 0 88 7 512
2018 Compliance, inspection and enforcement 48 38 6 5 3 0 0 86 7 620
2018 Communications or public affairs 60 32 3 3 2 0 0 92 5 104
2018 Access to information and privacy 30 34 18 10 8 0 0 63 18 18
2018 Security 47 37 7 5 4 0 0 84 9 155
2018 Science and technology 50 37 7 3 2 0 0 88 6 85
2018 Legal services 54 37 0 9 0 0 0 91 9 15
2018 Administration and operations 38 41 9 7 6 0 0 78 13 429
2018 Human resources 53 37 8 0 2 0 0 89 3 193
2018 Financial management 52 35 3 7 2 0 0 88 9 191
2018 Procurement 58 31 4 0 7 0 0 89 7 23
2018 Real property 56 36 4 4 0 0 0 92 4 38
2018 Information management 27 44 17 7 5 0 0 72 12 78
2018 Information technology 44 46 4 3 3 0 0 90 6 137
2018 Internal audit 43 50 0 4 3 0 0 93 7 28
2018 Evaluation 43 54 0 4 0 0 0 96 4 23
2018 Data sciences 39 34 9 13 5 0 0 73 18 36
2018 Policy 43 42 6 6 2 0 0 86 8 380
2018 Project management 47 36 8 8 1 0 0 83 9 157
2018 Other services to the public 53 30 9 7 2 0 0 83 8 50
2018 None of the above 55 33 6 2 4 0 0 88 6 227
2017 Client contact centre 40 42 10 8 0 0 0 82 8 61
2017 Federal regulators 51 36 5 5 2 0 0 88 7 576
2017 Compliance, inspection and enforcement 51 37 6 4 2 0 0 88 6 687
2017 Communications or public affairs 63 29 6 0 1 0 0 93 1 106
2017 Access to information and privacy 43 51 6 0 0 0 0 94 0 16
2017 Security 41 40 7 9 2 0 1 82 11 159
2017 Science and technology 48 44 3 4 1 0 0 92 5 110
2017 Legal services 54 24 6 16 0 0 0 77 16 17
2017 Administration and operations 41 37 11 6 4 0 1 78 11 542
2017 Human resources 49 36 7 2 6 0 0 85 8 161
2017 Financial management 56 34 3 4 3 0 0 90 7 193
2017 Procurement 39 47 5 5 5 0 0 86 9 21
2017 Real property 35 48 8 8 0 0 0 83 8 36
2017 Information management 31 47 8 5 8 0 0 79 13 93
2017 Information technology 49 39 2 7 4 0 0 88 10 147
2017 Internal audit 74 15 0 11 0 0 0 89 11 20
2017 Evaluation 57 34 5 5 0 0 0 91 5 21
2017 Data sciences 28 46 10 10 5 0 0 74 15 39
2017 Policy 49 38 7 4 1 0 0 87 6 309
2017 Project management 42 40 10 7 1 0 0 82 8 147
2017 Other services to the public 57 23 8 7 6 0 0 79 13 70
2017 None of the above 52 34 6 4 4 0 0 86 8 283
2014 Client contact centre 46 27 15 5 5 2 0 75 10 57
2014 Federal regulators 48 37 6 5 4 0 0 85 9 565
2014 Compliance, inspection and enforcement 49 35 7 5 3 1 0 85 8 574
2014 Communications or public affairs 54 38 7 2 0 0 0 92 2 108
2014 Access to information and privacy 37 53 0 0 10 0 0 90 10 19
2014 Security 38 39 10 7 4 0 1 78 12 207
2014 Science and technology 39 52 5 5 0 0 0 91 5 105
2014 Legal services 26 52 7 0 14 0 0 78 14 15
2014 Administration and operations 39 36 11 9 5 0 0 75 13 538
2014 Human resources 54 34 6 4 3 0 0 87 7 166
2014 Financial management 60 32 4 3 1 0 0 92 4 170
2014 Procurement 40 30 25 0 5 0 0 70 5 23
2014 Real property 41 44 2 6 7 0 0 85 13 50
2014 Materiel management 32 39 10 10 10 0 0 71 20 10
2014 Information management 48 26 13 9 4 0 0 74 13 108
2014 Information technology 53 38 4 3 2 0 0 91 5 129
2014 Internal audit 68 27 5 0 0 0 0 95 0 22
2014 Evaluation 41 52 7 0 0 0 0 93 0 29
2014 Other services to the public 51 32 7 6 4 0 0 83 10 80
2014 None of the above 46 36 8 6 3 0 0 83 9 434

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 27 15 16 9 11 0 55 28 36
2018 Federal regulators 17 28 21 16 16 2 0 46 33 517
2018 Compliance, inspection and enforcement 15 30 20 18 14 3 0 46 33 624
2018 Communications or public affairs 22 30 19 17 8 3 1 54 26 104
2018 Access to information and privacy 0 53 5 15 22 5 0 56 39 19
2018 Security 22 28 18 17 14 1 0 51 31 156
2018 Science and technology 25 36 12 13 12 1 0 62 26 84
2018 Legal services 31 28 9 9 5 18 0 72 18 15
2018 Administration and operations 27 36 15 13 7 3 0 65 20 436
2018 Human resources 28 33 20 9 6 4 0 64 16 194
2018 Financial management 28 39 10 14 5 3 0 70 20 191
2018 Procurement 26 24 22 11 7 10 0 55 20 23
2018 Real property 26 43 17 10 2 2 0 70 13 39
2018 Information management 25 31 19 11 9 3 2 59 21 78
2018 Information technology 24 34 12 15 12 2 1 60 29 139
2018 Internal audit 24 41 3 16 7 8 0 71 25 28
2018 Evaluation 31 42 13 3 0 11 0 82 4 24
2018 Data sciences 26 36 5 23 10 0 0 62 33 36
2018 Policy 24 36 18 10 7 5 0 63 18 377
2018 Project management 27 35 16 12 7 3 1 64 20 162
2018 Other services to the public 22 33 28 8 7 2 0 56 15 51
2018 None of the above 18 27 21 14 15 4 0 47 31 229
2017 Client contact centre 20 29 25 14 9 0 2 50 24 61
2017 Federal regulators 13 27 20 21 16 4 0 41 38 576
2017 Compliance, inspection and enforcement 15 32 21 15 12 3 0 49 29 689
2017 Communications or public affairs 24 34 15 12 4 9 2 65 18 106
2017 Access to information and privacy 18 70 0 6 6 0 0 88 12 16
2017 Security 14 29 17 25 14 1 0 43 40 160
2017 Science and technology 17 31 19 16 14 3 1 49 31 110
2017 Legal services 42 12 24 6 6 10 0 60 13 17
2017 Administration and operations 27 31 15 14 7 4 1 62 23 542
2017 Human resources 25 35 14 15 8 3 0 62 24 159
2017 Financial management 37 33 15 9 3 2 1 72 13 193
2017 Procurement 23 39 33 5 0 0 0 62 5 21
2017 Real property 30 31 20 14 3 3 0 63 17 36
2017 Information management 19 32 18 10 18 2 1 52 29 93
2017 Information technology 14 27 16 16 25 1 0 42 41 148
2017 Internal audit 42 30 14 5 0 10 0 79 5 20
2017 Evaluation 15 57 18 9 0 0 0 72 9 21
2017 Data sciences 24 18 13 25 13 8 0 45 41 39
2017 Policy 24 34 16 14 8 4 1 60 23 310
2017 Project management 21 28 16 19 13 3 1 50 33 147
2017 Other services to the public 21 28 18 16 11 6 0 53 29 70
2017 None of the above 16 29 20 15 14 5 1 48 31 283
2014 Client contact centre 15 36 20 11 11 7 0 56 23 57
2014 Federal regulators 14 31 20 15 17 2 0 46 33 565
2014 Compliance, inspection and enforcement 19 33 17 14 14 2 1 53 29 573
2014 Communications or public affairs 27 32 17 15 7 2 1 61 22 108
2014 Access to information and privacy 48 26 10 5 5 0 6 78 11 19
2014 Security 19 31 15 17 15 2 1 51 33 207
2014 Science and technology 20 44 13 10 11 2 0 65 22 105
2014 Legal services 20 20 27 12 14 6 0 43 28 15
2014 Administration and operations 30 34 15 10 6 4 0 66 18 538
2014 Human resources 30 37 14 8 7 3 1 70 16 166
2014 Financial management 37 42 7 10 3 1 0 79 13 170
2014 Procurement 29 22 19 13 9 8 0 56 24 23
2014 Real property 18 41 16 12 6 6 0 63 19 50
2014 Materiel management 22 17 10 21 30 0 0 39 51 10
2014 Information management 31 28 21 13 2 4 1 62 16 108
2014 Information technology 35 34 11 7 9 4 0 72 17 130
2014 Internal audit 33 35 18 15 0 0 0 68 15 22
2014 Evaluation 29 32 14 14 0 11 0 68 16 28
2014 Other services to the public 24 34 15 9 17 1 0 59 26 80
2014 None of the above 21 32 18 14 12 3 1 55 26 434

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 22 27 10 11 8 0 48 23 37
2018 Federal regulators 16 27 23 13 19 2 0 44 33 515
2018 Compliance, inspection and enforcement 16 30 16 17 16 3 2 48 35 621
2018 Communications or public affairs 23 29 11 14 14 5 3 57 31 105
2018 Access to information and privacy 0 43 22 13 22 0 0 43 35 19
2018 Security 19 27 19 14 18 2 1 47 33 157
2018 Science and technology 23 31 16 11 16 0 3 56 28 85
2018 Legal services 22 28 14 9 0 18 9 68 12 15
2018 Administration and operations 22 34 16 13 13 2 1 58 26 433
2018 Human resources 28 31 18 10 7 4 2 63 18 194
2018 Financial management 22 35 13 14 13 3 1 59 28 191
2018 Procurement 29 25 16 15 7 7 0 59 24 23
2018 Real property 22 47 16 10 5 0 0 69 15 39
2018 Information management 19 30 18 14 15 3 2 52 30 78
2018 Information technology 29 24 15 10 17 5 1 56 28 138
2018 Internal audit 24 17 10 22 10 3 14 50 38 28
2018 Evaluation 21 42 17 7 9 5 0 65 17 24
2018 Data sciences 28 27 15 14 14 2 0 57 28 36
2018 Policy 26 31 17 11 10 3 1 59 23 379
2018 Project management 24 31 13 14 14 1 2 57 29 160
2018 Other services to the public 21 29 14 15 14 0 7 54 31 51
2018 None of the above 21 24 18 10 24 2 2 47 35 229
2017 Client contact centre 16 29 21 7 17 5 5 51 26 61
2017 Federal regulators 14 28 17 16 20 2 1 44 38 577
2017 Compliance, inspection and enforcement 16 30 18 18 15 2 2 48 34 688
2017 Communications or public affairs 16 30 14 19 9 7 5 52 32 106
2017 Access to information and privacy 37 37 0 6 12 0 7 80 20 16
2017 Security 16 27 16 17 22 1 1 44 39 161
2017 Science and technology 13 23 12 26 20 5 2 38 49 110
2017 Legal services 13 51 13 13 0 11 0 72 14 16
2017 Administration and operations 22 29 14 14 14 3 4 55 31 540
2017 Human resources 25 25 15 8 13 5 8 58 25 161
2017 Financial management 30 26 14 15 9 3 3 59 26 194
2017 Procurement 5 43 29 23 0 0 0 47 23 21
2017 Real property 17 34 20 17 5 3 3 55 24 35
2017 Information management 17 20 19 19 19 2 3 39 41 92
2017 Information technology 15 21 16 18 28 1 1 36 47 147
2017 Internal audit 41 25 9 5 5 11 5 78 11 20
2017 Evaluation 14 53 10 9 9 4 0 71 19 21
2017 Data sciences 19 35 13 13 18 3 0 55 31 39
2017 Policy 22 30 14 17 8 6 3 57 27 309
2017 Project management 16 30 18 16 16 3 1 48 33 147
2017 Other services to the public 19 29 18 15 14 4 1 51 30 71
2017 None of the above 17 28 16 11 21 4 3 48 35 284
2014 Client contact centre 8 29 21 10 20 9 2 42 34 57
2014 Federal regulators 15 24 18 15 23 2 2 41 40 565
2014 Compliance, inspection and enforcement 14 31 19 11 18 4 2 48 31 574
2014 Communications or public affairs 23 28 18 15 11 6 0 54 28 108
2014 Access to information and privacy 42 26 5 5 21 0 0 68 27 19
2014 Security 16 27 16 17 21 1 2 44 40 207
2014 Science and technology 11 19 20 22 23 2 3 32 47 105
2014 Legal services 6 27 27 6 21 14 0 38 31 15
2014 Administration and operations 20 26 14 16 18 4 3 49 36 538
2014 Human resources 25 25 12 14 18 3 4 54 34 165
2014 Financial management 24 25 17 20 14 0 1 49 34 170
2014 Procurement 17 9 18 17 26 5 8 30 49 23
2014 Real property 14 25 10 16 27 2 6 43 46 50
2014 Materiel management 11 9 0 32 38 10 0 22 78 10
2014 Information management 25 19 15 18 17 2 3 47 37 107
2014 Information technology 28 23 11 16 14 5 2 55 33 130
2014 Internal audit 28 35 14 0 19 4 0 66 20 22
2014 Evaluation 18 35 14 13 11 10 0 58 27 29
2014 Other services to the public 18 18 20 21 19 0 2 38 42 80
2014 None of the above 16 24 17 14 21 5 3 44 38 434

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 53 21 4 3 0 0 72 6 35
2018 Federal regulators 26 37 18 14 5 0 0 62 19 512
2018 Compliance, inspection and enforcement 25 41 16 9 8 0 0 66 18 615
2018 Communications or public affairs 32 43 11 13 1 0 0 75 14 105
2018 Access to information and privacy 31 29 22 5 13 0 0 60 18 19
2018 Security 40 31 11 10 9 0 0 71 18 153
2018 Science and technology 41 41 9 6 4 0 0 81 10 85
2018 Legal services 23 50 18 0 0 9 0 80 0 15
2018 Administration and operations 35 35 14 9 6 1 0 71 15 436
2018 Human resources 41 38 10 8 2 0 1 80 10 192
2018 Financial management 30 41 14 6 9 0 0 71 15 190
2018 Procurement 33 32 16 7 11 0 0 65 18 23
2018 Real property 44 36 8 12 0 0 0 80 12 39
2018 Information management 28 38 10 18 6 0 0 66 24 78
2018 Information technology 42 36 12 6 4 1 0 78 10 140
2018 Internal audit 46 33 7 11 3 0 0 79 14 28
2018 Evaluation 32 43 13 0 6 6 0 80 6 24
2018 Data sciences 32 40 9 8 11 0 0 72 19 36
2018 Policy 38 37 16 7 2 0 0 75 9 375
2018 Project management 36 44 8 6 4 1 0 81 10 162
2018 Other services to the public 30 43 13 13 2 0 0 72 15 51
2018 None of the above 35 35 13 9 8 0 0 70 17 228
2017 Client contact centre 33 34 22 8 3 0 0 67 11 61
2017 Federal regulators 25 44 12 10 9 0 0 69 19 575
2017 Compliance, inspection and enforcement 23 45 14 12 7 0 0 67 18 686
2017 Communications or public affairs 36 48 9 4 1 1 1 85 5 106
2017 Access to information and privacy 32 50 6 0 12 0 0 82 12 16
2017 Security 32 36 12 13 7 0 0 68 20 159
2017 Science and technology 26 53 6 9 5 2 0 80 14 109
2017 Legal services 36 41 12 12 0 0 0 77 12 17
2017 Administration and operations 32 41 12 10 4 0 1 73 15 540
2017 Human resources 36 39 7 11 6 1 0 76 17 159
2017 Financial management 39 43 9 7 1 1 0 83 8 193
2017 Procurement 28 57 5 5 5 0 0 85 10 21
2017 Real property 50 42 3 6 0 0 0 92 6 36
2017 Information management 26 39 18 10 7 0 1 65 17 93
2017 Information technology 27 44 11 10 8 0 0 71 18 148
2017 Internal audit 55 34 6 5 0 0 0 89 5 20
2017 Evaluation 28 58 9 5 0 0 0 86 5 21
2017 Data sciences 28 44 15 8 5 0 0 72 13 39
2017 Policy 33 45 11 7 3 1 0 78 10 308
2017 Project management 34 43 15 5 3 0 0 77 8 148
2017 Other services to the public 34 42 9 10 5 0 0 75 15 71
2017 None of the above 30 38 15 9 7 1 1 69 16 284
2014 Client contact centre 16 39 20 17 6 2 0 56 23 57
2014 Federal regulators 21 40 12 15 12 0 0 62 27 565
2014 Compliance, inspection and enforcement 21 43 12 15 8 1 0 64 23 574
2014 Communications or public affairs 26 50 7 12 5 0 0 77 17 108
2014 Access to information and privacy 32 36 21 5 5 0 0 68 10 19
2014 Security 24 41 11 15 9 0 1 65 24 207
2014 Science and technology 15 51 8 16 9 1 0 67 25 105
2014 Legal services 18 33 21 14 14 0 0 51 28 15
2014 Administration and operations 28 43 12 9 7 1 1 72 16 538
2014 Human resources 27 42 12 12 7 0 0 69 20 166
2014 Financial management 37 46 9 4 3 0 0 84 7 170
2014 Procurement 36 25 9 16 14 0 0 61 31 23
2014 Real property 31 54 4 8 4 0 0 84 12 50
2014 Materiel management 32 48 0 10 10 0 0 80 20 10
2014 Information management 38 39 9 9 3 0 2 78 13 108
2014 Information technology 38 45 5 9 3 0 0 83 12 130
2014 Internal audit 50 36 6 9 0 0 0 86 9 22
2014 Evaluation 22 64 3 7 3 0 0 86 11 29
2014 Other services to the public 25 40 12 10 13 0 0 65 23 80
2014 None of the above 27 39 14 12 6 0 0 67 18 434

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 42 13 6 6 0 2 74 13 36
2018 Federal regulators 27 33 18 13 9 0 0 60 22 513
2018 Compliance, inspection and enforcement 25 36 19 11 9 0 0 61 20 619
2018 Communications or public affairs 39 30 16 11 4 0 0 70 14 105
2018 Access to information and privacy 33 20 34 5 8 0 0 53 13 18
2018 Security 39 31 14 4 12 0 0 70 16 156
2018 Science and technology 43 33 11 6 6 0 0 76 13 84
2018 Legal services 41 27 23 9 0 0 0 68 9 15
2018 Administration and operations 43 28 15 7 6 0 0 72 13 435
2018 Human resources 46 35 10 3 4 0 1 82 7 193
2018 Financial management 35 42 10 6 7 0 0 77 13 189
2018 Procurement 47 25 17 4 7 0 0 73 11 24
2018 Real property 55 29 9 7 0 0 0 84 7 39
2018 Information management 26 41 15 14 4 0 0 67 18 77
2018 Information technology 49 28 11 6 6 0 0 77 12 137
2018 Internal audit 51 19 11 16 3 0 0 69 20 27
2018 Evaluation 36 45 9 10 0 0 0 81 10 24
2018 Data sciences 35 34 11 4 15 0 0 69 20 36
2018 Policy 36 39 15 8 2 0 0 75 10 376
2018 Project management 42 37 9 7 4 1 0 80 11 162
2018 Other services to the public 35 27 26 4 8 0 0 62 12 51
2018 None of the above 35 31 16 8 9 0 0 66 17 226
2017 Client contact centre 32 37 19 10 2 0 0 70 11 61
2017 Federal regulators 29 35 15 12 9 0 0 64 21 575
2017 Compliance, inspection and enforcement 25 37 16 13 9 0 0 63 21 687
2017 Communications or public affairs 42 34 10 10 2 1 1 78 12 105
2017 Access to information and privacy 44 38 12 0 6 0 0 82 6 16
2017 Security 30 32 19 11 7 1 1 62 18 159
2017 Science and technology 29 39 11 8 11 1 0 70 19 110
2017 Legal services 36 42 22 0 0 0 0 78 0 17
2017 Administration and operations 40 33 14 9 3 0 1 74 12 541
2017 Human resources 38 38 12 4 8 0 1 76 12 160
2017 Financial management 45 40 8 6 1 0 0 85 7 193
2017 Procurement 34 42 14 5 5 0 0 76 10 21
2017 Real property 33 44 17 6 0 0 0 77 6 36
2017 Information management 35 33 14 13 5 0 0 68 18 92
2017 Information technology 28 38 15 14 5 0 0 66 19 148
2017 Internal audit 55 14 11 20 0 0 0 69 20 20
2017 Evaluation 28 52 15 5 0 0 0 80 5 21
2017 Data sciences 31 39 15 12 3 0 0 70 15 39
2017 Policy 37 38 15 7 3 1 0 75 10 307
2017 Project management 42 31 17 6 4 0 0 73 10 148
2017 Other services to the public 44 24 20 7 5 0 0 68 12 71
2017 None of the above 32 30 20 9 8 1 1 63 17 282
2014 Client contact centre 18 44 26 5 5 2 0 64 10 57
2014 Federal regulators 25 33 14 13 15 0 1 58 28 564
2014 Compliance, inspection and enforcement 23 36 14 14 11 1 0 60 25 574
2014 Communications or public affairs 38 35 13 10 4 0 0 73 14 108
2014 Access to information and privacy 48 26 16 10 0 0 0 74 10 19
2014 Security 30 31 18 10 9 0 1 62 20 207
2014 Science and technology 23 41 13 12 10 0 0 64 23 105
2014 Legal services 19 46 27 7 0 0 0 65 7 15
2014 Administration and operations 36 35 16 7 5 0 1 72 12 538
2014 Human resources 32 37 16 10 6 0 0 69 16 166
2014 Financial management 44 37 13 2 3 1 0 82 5 170
2014 Procurement 41 29 4 9 17 0 0 69 27 23
2014 Real property 37 36 12 11 4 0 0 73 15 50
2014 Materiel management 21 58 11 10 0 0 0 79 10 10
2014 Information management 40 33 18 5 4 0 1 74 9 108
2014 Information technology 47 29 13 6 5 0 0 75 11 130
2014 Internal audit 54 38 0 8 0 0 0 92 8 22
2014 Evaluation 29 51 14 3 3 0 0 80 7 29
2014 Other services to the public 31 36 18 6 9 0 0 67 15 80
2014 None of the above 31 34 16 11 8 0 0 66 18 434

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 27 14 11 13 0 0 62 24 37
2018 Federal regulators 26 36 16 13 9 0 0 61 22 509
2018 Compliance, inspection and enforcement 24 35 23 11 8 0 0 59 19 623
2018 Communications or public affairs 37 35 14 11 3 0 0 71 14 105
2018 Access to information and privacy 28 17 19 17 18 0 0 46 35 19
2018 Security 34 36 10 13 7 0 0 70 20 156
2018 Science and technology 36 40 12 8 4 0 0 76 11 85
2018 Legal services 23 45 18 13 0 0 0 69 13 15
2018 Administration and operations 38 36 12 9 5 0 0 74 14 434
2018 Human resources 45 39 6 8 2 0 0 84 10 192
2018 Financial management 35 41 12 8 5 0 0 76 12 190
2018 Procurement 47 32 0 10 11 0 0 79 21 24
2018 Real property 41 36 21 2 0 0 0 77 2 39
2018 Information management 28 44 14 6 8 0 0 72 14 77
2018 Information technology 34 32 17 12 3 1 0 68 15 139
2018 Internal audit 49 29 8 11 3 0 0 78 14 28
2018 Evaluation 40 32 16 6 0 0 6 77 6 24
2018 Data sciences 38 18 23 8 12 0 0 57 20 36
2018 Policy 36 38 15 7 3 0 1 75 9 378
2018 Project management 38 38 7 10 3 2 2 79 13 161
2018 Other services to the public 40 19 30 8 3 0 0 59 12 50
2018 None of the above 36 30 14 10 7 1 1 68 18 228
2017 Client contact centre 29 50 18 2 2 0 0 79 3 61
2017 Federal regulators 25 36 15 14 9 0 0 61 23 576
2017 Compliance, inspection and enforcement 25 39 17 12 7 0 0 64 19 687
2017 Communications or public affairs 41 38 10 9 0 1 1 80 9 106
2017 Access to information and privacy 38 25 18 6 12 0 0 63 18 16
2017 Security 29 38 19 9 5 0 0 66 14 160
2017 Science and technology 25 39 13 14 10 0 0 63 24 110
2017 Legal services 48 35 12 6 0 0 0 82 6 17
2017 Administration and operations 39 35 13 8 4 0 1 75 12 541
2017 Human resources 43 29 12 10 5 0 1 73 15 159
2017 Financial management 43 42 9 5 2 0 0 85 7 193
2017 Procurement 43 33 19 5 0 0 0 76 5 21
2017 Real property 33 42 23 3 0 0 0 75 3 36
2017 Information management 33 40 14 8 4 0 0 73 13 93
2017 Information technology 24 43 12 11 9 0 0 68 20 148
2017 Internal audit 50 25 15 5 5 0 0 76 9 20
2017 Evaluation 45 36 9 9 0 0 0 81 9 21
2017 Data sciences 29 36 18 15 3 0 0 65 18 39
2017 Policy 36 37 13 10 3 1 1 74 13 308
2017 Project management 32 40 15 7 6 0 0 72 13 148
2017 Other services to the public 34 38 11 12 6 0 0 72 17 70
2017 None of the above 27 38 17 12 4 0 1 66 16 283
2014 Client contact centre 30 40 18 7 3 2 0 71 10 57
2014 Federal regulators 21 33 16 17 12 0 0 55 29 564
2014 Compliance, inspection and enforcement 24 37 15 15 8 1 0 61 23 573
2014 Communications or public affairs 36 43 10 6 4 1 0 80 10 108
2014 Access to information and privacy 42 31 16 5 5 0 0 74 10 19
2014 Security 30 37 14 9 8 0 1 68 18 206
2014 Science and technology 19 48 14 12 6 1 0 68 18 105
2014 Legal services 13 44 35 7 0 0 0 57 7 15
2014 Administration and operations 38 36 15 7 4 0 0 74 11 538
2014 Human resources 34 43 8 11 3 0 1 78 15 166
2014 Financial management 46 37 10 4 3 0 1 83 7 170
2014 Procurement 41 26 16 8 9 0 0 66 17 23
2014 Real property 28 48 11 8 4 0 0 77 12 50
2014 Materiel management 32 40 9 20 0 0 0 72 20 10
2014 Information management 46 42 6 3 1 1 1 90 4 108
2014 Information technology 38 39 13 6 4 0 0 77 10 130
2014 Internal audit 58 34 4 4 0 0 0 92 4 22
2014 Evaluation 43 29 10 14 4 0 0 72 18 29
2014 Other services to the public 32 40 14 5 7 1 0 73 13 80
2014 None of the above 32 37 17 7 6 1 0 69 13 434

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 32 28 7 5 5 4 56 14 34
2018 Federal regulators 16 34 28 14 7 2 0 51 21 517
2018 Compliance, inspection and enforcement 16 36 27 12 7 2 0 54 19 626
2018 Communications or public affairs 24 38 18 13 3 4 1 65 16 104
2018 Access to information and privacy 5 55 27 0 13 0 0 60 13 19
2018 Security 28 32 22 7 7 4 1 62 16 156
2018 Science and technology 24 47 16 10 4 0 0 71 13 85
2018 Legal services 23 27 27 0 0 23 0 65 0 15
2018 Administration and operations 26 38 21 8 4 3 1 66 13 435
2018 Human resources 34 40 14 7 3 2 0 75 10 194
2018 Financial management 22 43 15 9 4 6 0 69 14 191
2018 Procurement 39 11 21 13 7 8 0 55 22 23
2018 Real property 21 58 12 6 0 4 0 82 6 39
2018 Information management 22 35 23 12 2 7 0 61 14 79
2018 Information technology 28 44 17 4 6 1 0 72 11 139
2018 Internal audit 31 39 16 4 3 7 0 75 8 28
2018 Evaluation 29 50 9 6 0 6 0 84 6 24
2018 Data sciences 28 37 23 2 10 0 0 64 13 36
2018 Policy 22 40 23 9 3 3 0 64 12 376
2018 Project management 28 41 18 7 3 3 1 71 10 163
2018 Other services to the public 19 34 29 9 6 3 0 54 16 50
2018 None of the above 22 35 21 13 8 1 0 57 21 228
2017 Client contact centre 18 34 27 8 6 7 0 56 15 61
2017 Federal regulators 16 37 21 14 9 2 0 54 24 575
2017 Compliance, inspection and enforcement 17 37 24 12 8 2 0 55 21 690
2017 Communications or public affairs 26 35 19 9 2 8 1 67 12 106
2017 Access to information and privacy 38 37 12 0 12 0 0 75 12 16
2017 Security 22 31 23 12 9 1 0 55 22 160
2017 Science and technology 18 32 27 15 5 4 0 52 20 109
2017 Legal services 42 24 24 0 0 10 0 74 0 17
2017 Administration and operations 24 37 18 9 5 5 2 66 16 542
2017 Human resources 28 41 17 5 5 2 1 71 11 161
2017 Financial management 32 42 13 7 3 3 1 77 10 193
2017 Procurement 14 43 33 5 0 5 0 60 5 21
2017 Real property 16 61 14 8 0 0 0 78 8 36
2017 Information management 21 39 21 6 7 7 0 64 14 93
2017 Information technology 21 31 23 14 8 3 0 53 23 148
2017 Internal audit 36 25 20 9 0 9 0 67 10 20
2017 Evaluation 15 47 18 5 0 15 0 73 5 21
2017 Data sciences 19 41 25 8 3 5 0 63 11 39
2017 Policy 23 40 20 8 4 6 1 66 13 309
2017 Project management 23 36 25 8 6 2 1 60 14 148
2017 Other services to the public 20 40 16 12 9 3 0 62 22 71
2017 None of the above 18 37 21 10 9 5 0 58 20 284

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 51 21 25 3 0 0 0 72 3 36
2018 Federal regulators 45 35 8 8 4 0 0 79 12 511
2018 Compliance, inspection and enforcement 47 35 9 6 3 0 0 82 9 624
2018 Communications or public affairs 41 42 7 7 4 0 0 83 10 105
2018 Access to information and privacy 31 37 22 5 5 0 0 68 10 19
2018 Security 58 26 8 3 5 0 0 84 8 156
2018 Science and technology 47 39 5 6 2 0 1 87 8 85
2018 Legal services 28 23 31 13 5 0 0 51 18 15
2018 Administration and operations 48 32 10 5 4 0 0 80 10 435
2018 Human resources 58 29 6 4 2 1 0 88 6 192
2018 Financial management 49 33 7 9 2 0 0 82 11 191
2018 Procurement 64 23 9 4 0 0 0 88 4 24
2018 Real property 50 36 6 5 0 0 4 89 5 39
2018 Information management 30 42 17 7 4 0 0 72 10 79
2018 Information technology 45 36 6 7 4 1 0 82 12 139
2018 Internal audit 54 26 4 11 0 0 5 85 11 28
2018 Evaluation 64 31 6 0 0 0 0 94 0 24
2018 Data sciences 46 34 8 10 2 0 0 80 12 36
2018 Policy 53 33 7 5 2 0 0 86 7 381
2018 Project management 50 32 5 8 4 0 1 84 12 161
2018 Other services to the public 49 34 9 6 2 0 0 82 8 50
2018 None of the above 46 35 7 7 4 0 0 82 11 228
2017 Client contact centre 40 40 10 5 5 0 0 80 10 61
2017 Federal regulators 44 34 9 7 6 0 0 78 13 575
2017 Compliance, inspection and enforcement 45 35 9 7 4 0 0 80 11 689
2017 Communications or public affairs 47 31 10 9 3 0 0 78 12 106
2017 Access to information and privacy 62 6 12 13 6 0 0 68 19 16
2017 Security 40 37 10 8 4 1 0 78 11 160
2017 Science and technology 39 42 7 7 5 0 1 81 11 110
2017 Legal services 54 30 11 0 6 0 0 84 6 17
2017 Administration and operations 49 31 9 5 4 1 0 81 10 540
2017 Human resources 54 30 9 2 5 1 0 84 7 161
2017 Financial management 49 35 8 6 1 0 0 85 7 193
2017 Procurement 48 38 9 5 0 0 0 86 5 21
2017 Real property 41 45 11 0 3 0 0 86 3 36
2017 Information management 45 32 12 4 4 0 1 79 9 92
2017 Information technology 51 27 12 5 5 0 1 78 10 148
2017 Internal audit 75 15 5 5 0 0 0 91 5 20
2017 Evaluation 67 18 4 5 0 0 6 90 5 21
2017 Data sciences 52 28 13 5 3 0 0 79 8 39
2017 Policy 42 34 10 9 4 1 0 77 13 309
2017 Project management 52 29 9 6 3 0 1 81 10 148
2017 Other services to the public 45 34 7 4 10 0 0 79 14 71
2017 None of the above 41 33 11 8 5 0 1 75 13 281
2014 Client contact centre 36 43 6 5 5 3 1 82 11 57
2014 Federal regulators 36 35 10 12 7 0 0 71 19 564
2014 Compliance, inspection and enforcement 35 38 12 9 5 1 1 74 14 573
2014 Communications or public affairs 29 43 8 11 9 1 0 72 20 107
2014 Access to information and privacy 32 52 5 5 5 0 0 84 10 19
2014 Security 37 35 9 10 6 0 3 74 17 207
2014 Science and technology 40 32 11 13 4 0 0 72 17 105
2014 Legal services 26 48 20 7 0 0 0 74 7 15
2014 Administration and operations 44 31 10 7 5 1 1 77 13 536
2014 Human resources 45 33 7 9 4 1 2 80 13 166
2014 Financial management 49 37 8 4 2 0 0 86 6 170
2014 Procurement 39 44 4 9 4 0 0 83 13 23
2014 Real property 44 38 6 10 2 0 0 82 12 50
2014 Materiel management 40 22 10 18 10 0 0 62 28 10
2014 Information management 44 33 13 4 5 0 1 78 9 107
2014 Information technology 48 34 10 2 2 1 3 85 5 130
2014 Internal audit 63 19 10 0 8 0 0 82 8 22
2014 Evaluation 56 23 13 7 0 0 0 79 7 29
2014 Other services to the public 38 36 15 5 6 0 0 74 11 80
2014 None of the above 37 31 14 10 7 1 0 68 18 434

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 32 35 23 6 4 0 0 67 10 37
2018 Federal regulators 25 34 21 12 8 0 0 59 20 515
2018 Compliance, inspection and enforcement 27 37 21 8 6 0 0 64 15 626
2018 Communications or public affairs 38 33 17 7 4 0 1 72 11 105
2018 Access to information and privacy 34 27 19 10 10 0 0 61 19 19
2018 Security 41 18 26 7 6 1 2 60 13 156
2018 Science and technology 27 41 13 12 7 0 0 68 19 85
2018 Legal services 49 28 14 9 0 0 0 77 9 15
2018 Administration and operations 38 33 18 6 5 0 0 71 11 436
2018 Human resources 32 35 19 5 8 0 0 67 14 192
2018 Financial management 39 34 14 9 3 1 0 73 13 191
2018 Procurement 46 34 9 7 4 0 0 80 11 24
2018 Real property 37 31 23 7 2 0 0 68 9 39
2018 Information management 43 33 13 8 3 0 0 76 11 79
2018 Information technology 31 33 25 7 4 0 0 64 11 139
2018 Internal audit 53 26 17 4 0 0 0 79 4 28
2018 Evaluation 61 31 3 0 4 0 0 92 4 24
2018 Data sciences 35 39 18 9 0 0 0 74 9 36
2018 Policy 37 32 19 7 5 0 0 69 12 381
2018 Project management 39 33 15 9 4 1 0 72 12 163
2018 Other services to the public 26 30 17 13 10 2 2 58 24 51
2018 None of the above 33 33 15 11 7 1 1 66 18 229
2017 Client contact centre 30 45 16 8 0 0 2 75 8 61
2017 Federal regulators 28 35 21 9 7 0 0 63 17 576
2017 Compliance, inspection and enforcement 27 37 21 9 5 0 0 65 14 690
2017 Communications or public affairs 34 44 15 3 4 1 0 78 7 105
2017 Access to information and privacy 12 12 26 31 19 0 0 24 50 16
2017 Security 33 33 20 11 3 1 0 66 14 161
2017 Science and technology 29 39 15 13 4 0 0 68 17 110
2017 Legal services 54 12 23 12 0 0 0 66 12 17
2017 Administration and operations 37 40 13 6 3 1 1 78 9 542
2017 Human resources 26 37 18 8 10 0 0 64 18 161
2017 Financial management 40 35 14 6 5 0 0 75 11 194
2017 Procurement 43 38 9 0 5 5 0 85 5 21
2017 Real property 44 28 14 6 6 0 3 74 12 36
2017 Information management 39 40 13 4 3 0 0 80 7 93
2017 Information technology 40 34 15 6 3 0 2 76 9 148
2017 Internal audit 41 45 5 5 0 0 5 90 5 20
2017 Evaluation 58 37 5 0 0 0 0 95 0 21
2017 Data sciences 42 38 8 7 0 5 0 84 8 39
2017 Policy 29 43 17 5 5 1 1 73 10 310
2017 Project management 34 42 16 6 1 0 1 77 7 148
2017 Other services to the public 31 39 22 3 5 0 0 70 8 71
2017 None of the above 31 37 18 8 5 0 1 69 13 284
2014 Client contact centre 43 28 12 11 2 2 2 74 13 57
2014 Federal regulators 21 33 22 14 10 1 0 54 24 565
2014 Compliance, inspection and enforcement 19 35 24 12 7 1 1 55 20 574
2014 Communications or public affairs 27 38 21 9 4 0 1 66 13 108
2014 Access to information and privacy 5 42 31 16 5 0 0 48 21 19
2014 Security 32 32 20 10 5 0 1 64 15 207
2014 Science and technology 26 40 23 6 6 0 0 66 11 105
2014 Legal services 33 41 7 0 7 7 6 84 8 15
2014 Administration and operations 37 33 16 6 6 0 1 71 12 538
2014 Human resources 23 37 21 12 7 0 0 60 19 166
2014 Financial management 37 40 17 4 2 0 1 77 6 170
2014 Procurement 8 44 26 17 5 0 0 52 22 23
2014 Real property 40 30 18 8 4 0 0 71 12 50
2014 Materiel management 50 32 18 0 0 0 0 82 0 10
2014 Information management 49 30 15 3 4 0 0 79 6 108
2014 Information technology 34 36 18 10 2 0 0 70 12 130
2014 Internal audit 41 42 13 4 0 0 0 83 4 22
2014 Evaluation 49 26 11 7 4 0 3 77 12 29
2014 Other services to the public 32 43 10 5 9 0 1 76 14 80
2014 None of the above 26 41 16 8 8 0 1 67 16 433

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Client contact centre 24 43 33 37
2018 Federal regulators 20 41 40 518
2018 Compliance, inspection and enforcement 17 50 33 625
2018 Communications or public affairs 34 32 34 105
2018 Access to information and privacy 47 26 27 19
2018 Security 26 38 35 156
2018 Science and technology 12 52 36 85
2018 Legal services 13 49 38 15
2018 Administration and operations 33 29 38 437
2018 Human resources 26 38 36 193
2018 Financial management 31 29 40 192
2018 Procurement 45 29 26 23
2018 Real property 26 34 40 39
2018 Information management 29 29 42 79
2018 Information technology 23 40 37 138
2018 Internal audit 43 30 27 28
2018 Evaluation 10 61 29 24
2018 Data sciences 41 27 32 36
2018 Policy 41 25 34 380
2018 Project management 29 28 43 162
2018 Other services to the public 21 46 33 51
2018 None of the above 27 42 31 227
2017 Client contact centre 25 37 37 61
2017 Federal regulators 19 47 34 577
2017 Compliance, inspection and enforcement 18 49 33 688
2017 Communications or public affairs 26 32 42 106
2017 Access to information and privacy 44 12 44 16
2017 Security 26 38 37 160
2017 Science and technology 21 40 39 110
2017 Legal services 46 30 24 17
2017 Administration and operations 33 31 36 540
2017 Human resources 33 37 31 161
2017 Financial management 32 34 34 194
2017 Procurement 38 28 33 21
2017 Real property 31 30 39 36
2017 Information management 29 39 32 93
2017 Information technology 30 34 36 148
2017 Internal audit 22 55 24 20
2017 Evaluation 20 39 41 21
2017 Data sciences 39 23 38 39
2017 Policy 39 26 34 310
2017 Project management 39 31 30 148
2017 Other services to the public 22 39 40 71
2017 None of the above 30 39 32 282
2014 Client contact centre 32 37 31 56
2014 Federal regulators 24 43 33 565
2014 Compliance, inspection and enforcement 24 47 29 573
2014 Communications or public affairs 36 28 36 108
2014 Access to information and privacy 31 53 15 19
2014 Security 29 33 38 207
2014 Science and technology 24 36 40 105
2014 Legal services 21 46 33 15
2014 Administration and operations 30 34 36 537
2014 Human resources 38 33 28 166
2014 Financial management 35 36 28 170
2014 Procurement 39 40 22 23
2014 Real property 33 26 40 50
2014 Materiel management 10 32 58 10
2014 Information management 31 29 41 108
2014 Information technology 23 46 31 130
2014 Internal audit 27 44 29 22
2014 Evaluation 36 36 27 29
2014 Other services to the public 28 33 38 80
2014 None of the above 33 29 38 433

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Federal regulators 32 14 31 17 1 6 105
2018 Compliance, inspection and enforcement 27 19 26 16 7 4 106
2018 Communications or public affairs 6 19 51 6 10 8 35
2018 Security 21 25 42 10 0 2 42
2018 Science and technology 0 36 27 0 13 24 10
2018 Administration and operations 9 36 26 3 12 13 142
2018 Human resources 21 29 32 0 9 9 47
2018 Financial management 12 43 32 2 6 6 63
2018 Procurement 20 8 41 0 14 17 10
2018 Real property 18 9 55 0 0 19 11
2018 Information management 3 23 27 9 35 3 22
2018 Information technology 21 29 31 0 10 10 32
2018 Internal audit 9 7 24 21 40 0 11
2018 Data sciences 6 25 48 11 11 0 14
2018 Policy 3 29 48 4 9 7 153
2018 Project management 11 51 24 2 6 5 49
2018 Other services to the public 26 25 20 8 0 21 11
2018 None of the above 21 22 25 9 5 18 65
2017 Client contact centre 27 38 34 0 0 0 15
2017 Federal regulators 33 26 20 12 3 6 110
2017 Compliance, inspection and enforcement 31 26 23 8 3 9 122
2017 Communications or public affairs 3 39 41 3 10 3 29
2017 Security 12 20 44 12 0 12 41
2017 Science and technology 21 22 20 14 18 5 23
2017 Administration and operations 13 34 30 2 16 4 178
2017 Human resources 17 32 36 0 9 6 52
2017 Financial management 13 36 32 0 9 10 61
2017 Real property 19 46 18 0 0 18 11
2017 Information management 7 20 51 4 15 4 27
2017 Information technology 11 16 54 2 14 2 43
2017 Data sciences 13 21 45 0 8 13 15
2017 Policy 6 37 42 3 5 6 121
2017 Project management 21 43 24 3 0 9 58
2017 Other services to the public 26 40 8 0 20 6 15
2017 None of the above 29 21 22 8 15 5 85
2014 Client contact centre 17 30 36 11 9999 6 17
2014 Federal regulators 28 34 17 14 9999 7 139
2014 Compliance, inspection and enforcement 31 30 14 19 9999 6 136
2014 Communications or public affairs 10 31 38 13 9999 8 39
2014 Security 10 30 35 8 9999 17 60
2014 Science and technology 17 25 18 24 9999 16 26
2014 Administration and operations 17 40 22 9 9999 11 162
2014 Human resources 8 45 40 1 9999 5 60
2014 Financial management 13 48 31 5 9999 3 60
2014 Real property 30 37 27 0 9999 6 17
2014 Information management 25 20 31 0 9999 25 33
2014 Information technology 17 30 40 10 9999 3 30
2014 Evaluation 0 37 45 9 9999 9 11
2014 Other services to the public 27 34 22 4 9999 13 23
2014 None of the above 9 40 30 7 9999 14 146
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 44 14 2 2 7 0 79 5 36
2018 Federal regulators 35 42 12 8 3 1 0 77 11 515
2018 Compliance, inspection and enforcement 34 45 14 5 3 0 0 78 8 621
2018 Communications or public affairs 45 46 7 2 0 0 0 91 2 105
2018 Access to information and privacy 19 66 10 0 5 0 0 85 5 19
2018 Security 41 38 7 7 7 0 0 79 14 155
2018 Science and technology 46 45 4 5 0 0 0 91 5 85
2018 Legal services 46 36 18 0 0 0 0 82 0 15
2018 Administration and operations 42 47 7 3 1 0 0 89 4 437
2018 Human resources 56 34 7 2 1 0 0 90 3 193
2018 Financial management 47 41 6 3 3 0 0 89 6 191
2018 Procurement 48 42 7 0 4 0 0 89 4 24
2018 Real property 52 36 10 2 0 0 0 88 2 39
2018 Information management 33 57 6 1 3 0 0 90 4 78
2018 Information technology 45 41 9 3 1 1 0 87 4 140
2018 Internal audit 41 47 3 9 0 0 0 88 9 28
2018 Evaluation 47 38 6 9 0 0 0 85 9 24
2018 Data sciences 33 39 4 17 7 0 0 72 24 36
2018 Policy 48 38 7 5 1 0 0 87 6 378
2018 Project management 44 46 7 2 2 0 0 90 4 162
2018 Other services to the public 41 44 8 5 0 2 0 87 6 51
2018 None of the above 44 38 9 4 4 1 0 83 7 229
2017 Client contact centre 34 46 10 5 3 2 0 81 9 61
2017 Federal regulators 31 43 11 8 7 0 0 74 15 575
2017 Compliance, inspection and enforcement 32 41 13 10 4 1 0 73 14 687
2017 Communications or public affairs 53 37 7 3 0 1 0 91 3 106
2017 Access to information and privacy 50 38 6 0 6 0 0 88 6 16
2017 Security 35 33 19 7 6 0 0 68 13 160
2017 Science and technology 36 48 9 3 3 1 0 85 5 110
2017 Legal services 36 46 12 6 0 0 0 82 6 17
2017 Administration and operations 38 42 10 6 3 1 0 80 9 541
2017 Human resources 47 38 6 7 2 0 0 85 9 161
2017 Financial management 55 36 6 2 1 1 0 91 3 194
2017 Procurement 39 56 0 0 5 0 0 95 5 21
2017 Real property 36 39 14 11 0 0 0 75 11 36
2017 Information management 39 39 11 5 4 1 0 80 10 93
2017 Information technology 34 42 9 11 3 0 0 77 14 148
2017 Internal audit 55 36 5 5 0 0 0 91 5 20
2017 Evaluation 44 47 9 0 0 0 0 91 0 21
2017 Data sciences 23 47 13 15 3 0 0 70 17 39
2017 Policy 45 36 9 8 2 0 0 81 10 310
2017 Project management 42 36 11 9 2 1 0 78 11 148
2017 Other services to the public 47 32 17 0 4 0 0 79 4 71
2017 None of the above 36 40 13 5 5 1 0 77 10 282
2014 Client contact centre 37 43 9 6 3 2 0 82 9 57
2014 Federal regulators 31 37 15 9 7 1 0 69 16 565
2014 Compliance, inspection and enforcement 31 39 15 10 5 1 0 70 15 574
2014 Communications or public affairs 51 33 8 4 3 0 0 85 7 107
2014 Access to information and privacy 48 36 5 6 5 0 0 84 11 19
2014 Security 35 45 10 4 6 0 0 80 10 207
2014 Science and technology 30 50 15 5 1 0 0 80 6 105
2014 Legal services 25 54 14 7 0 0 0 78 7 15
2014 Administration and operations 40 41 12 5 1 0 0 82 7 538
2014 Human resources 44 39 12 3 1 0 0 83 4 166
2014 Financial management 55 37 5 0 1 1 0 93 1 170
2014 Procurement 57 34 4 0 5 0 0 91 5 23
2014 Real property 39 41 10 6 4 0 0 80 10 50
2014 Materiel management 22 48 10 20 0 0 0 71 20 10
2014 Information management 46 40 10 2 2 0 0 86 4 108
2014 Information technology 51 37 5 5 1 1 0 89 6 130
2014 Internal audit 75 25 0 0 0 0 0 100 0 22
2014 Evaluation 25 51 17 7 0 0 0 76 7 29
2014 Other services to the public 38 40 8 10 4 1 0 79 14 80
2014 None of the above 40 39 12 5 4 0 0 79 9 434

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 44 17 2 9 4 0 71 12 36
2018 Federal regulators 13 36 23 19 7 1 0 50 27 516
2018 Compliance, inspection and enforcement 16 40 23 14 6 1 0 57 20 624
2018 Communications or public affairs 29 49 13 7 0 2 0 79 7 104
2018 Access to information and privacy 35 23 10 32 0 0 0 58 32 19
2018 Security 21 40 17 15 4 3 0 64 19 157
2018 Science and technology 22 47 18 8 5 0 0 69 13 85
2018 Legal services 31 59 10 0 0 0 0 90 0 15
2018 Administration and operations 25 44 20 6 3 2 0 70 10 434
2018 Human resources 33 45 12 4 1 3 0 82 5 194
2018 Financial management 29 43 14 8 3 3 0 74 12 192
2018 Procurement 33 35 17 11 0 4 0 71 11 23
2018 Real property 39 35 20 6 0 0 0 74 6 39
2018 Information management 24 48 21 6 0 2 0 73 6 79
2018 Information technology 29 48 15 6 1 1 0 77 7 139
2018 Internal audit 37 37 20 6 0 0 0 74 6 28
2018 Evaluation 46 24 11 8 6 5 0 74 14 24
2018 Data sciences 24 52 14 10 0 0 0 76 10 36
2018 Policy 27 46 16 8 1 1 0 74 10 380
2018 Project management 25 49 15 8 3 0 0 74 11 162
2018 Other services to the public 20 37 22 11 6 4 0 59 18 51
2018 None of the above 21 35 21 13 6 4 0 57 21 228
2017 Client contact centre 31 28 22 13 2 5 0 62 15 61
2017 Federal regulators 14 40 19 18 7 2 0 55 26 575
2017 Compliance, inspection and enforcement 16 37 21 17 6 2 0 55 24 688
2017 Communications or public affairs 25 43 19 8 1 4 0 71 10 106
2017 Access to information and privacy 38 44 12 0 6 0 0 82 6 16
2017 Security 17 40 26 9 6 1 1 58 16 161
2017 Science and technology 16 36 24 14 8 1 0 53 23 109
2017 Legal services 42 41 12 6 0 0 0 82 6 17
2017 Administration and operations 26 44 17 8 3 2 0 71 12 541
2017 Human resources 25 44 15 11 3 1 0 70 15 160
2017 Financial management 39 45 12 3 1 1 0 84 4 194
2017 Procurement 25 52 23 0 0 0 0 77 0 21
2017 Real property 19 58 11 6 3 3 0 80 9 36
2017 Information management 31 35 20 9 3 1 0 67 13 93
2017 Information technology 26 43 18 9 3 0 0 69 13 148
2017 Internal audit 31 44 16 5 5 0 0 75 9 20
2017 Evaluation 9 49 14 13 0 14 0 68 16 21
2017 Data sciences 10 41 28 15 5 0 0 52 20 39
2017 Policy 27 48 12 10 1 2 0 76 11 310
2017 Project management 29 40 19 8 3 1 1 70 11 147
2017 Other services to the public 23 41 14 15 6 1 0 65 21 71
2017 None of the above 19 34 21 15 8 3 0 54 24 282
2014 Client contact centre 21 47 17 7 4 3 0 71 11 57
2014 Federal regulators 12 36 21 17 11 2 0 49 29 565
2014 Compliance, inspection and enforcement 15 40 20 14 9 2 0 57 23 574
2014 Communications or public affairs 30 47 15 6 1 1 0 78 7 108
2014 Access to information and privacy 27 52 16 5 0 0 0 79 5 19
2014 Security 23 37 22 11 5 2 1 62 16 207
2014 Science and technology 18 44 24 6 8 1 0 62 14 105
2014 Legal services 6 74 14 6 0 0 0 80 6 15
2014 Administration and operations 27 41 18 7 4 2 0 70 12 537
2014 Human resources 27 42 22 5 2 1 1 70 7 166
2014 Financial management 38 45 9 3 3 1 0 84 6 170
2014 Procurement 35 34 22 0 5 4 0 71 5 23
2014 Real property 20 49 17 4 4 6 0 74 8 50
2014 Materiel management 32 27 21 20 0 0 0 59 20 10
2014 Information management 31 41 17 8 2 0 0 72 10 108
2014 Information technology 39 39 12 6 2 2 0 79 9 130
2014 Internal audit 40 36 9 6 9 0 0 76 15 22
2014 Evaluation 30 31 27 12 0 0 0 61 12 29
2014 Other services to the public 18 37 17 17 11 0 0 55 28 80
2014 None of the above 19 43 16 11 8 3 0 64 20 434

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 35 21 16 3 5 8 21 55 36
2018 Federal regulators 15 31 34 15 4 1 1 20 46 515
2018 Compliance, inspection and enforcement 10 28 38 17 5 1 0 23 39 626
2018 Communications or public affairs 12 27 34 21 6 1 0 27 39 104
2018 Access to information and privacy 13 15 44 25 4 0 0 29 27 19
2018 Security 9 30 38 16 6 1 1 22 40 157
2018 Science and technology 6 18 40 28 4 2 1 33 26 85
2018 Legal services 0 42 27 9 9 0 13 21 48 15
2018 Administration and operations 11 26 33 21 7 1 1 29 38 431
2018 Human resources 9 24 43 17 6 1 0 23 33 193
2018 Financial management 10 21 40 16 10 1 2 28 31 190
2018 Procurement 14 14 32 26 10 0 4 38 29 24
2018 Real property 6 18 53 15 8 0 0 24 24 39
2018 Information management 8 19 26 27 15 0 4 44 28 78
2018 Information technology 12 25 38 20 3 0 1 24 37 140
2018 Internal audit 0 25 36 17 21 0 0 38 25 28
2018 Evaluation 0 27 30 25 18 0 0 43 27 24
2018 Data sciences 5 34 22 30 4 0 4 36 41 36
2018 Policy 7 22 45 18 6 1 1 24 30 380
2018 Project management 8 23 42 17 8 0 2 26 31 162
2018 Other services to the public 16 20 32 15 15 0 2 30 37 50
2018 None of the above 12 21 33 22 7 0 4 31 35 227
2017 Client contact centre 10 32 33 15 5 2 3 21 44 60
2017 Federal regulators 13 27 37 14 6 1 1 21 41 575
2017 Compliance, inspection and enforcement 10 27 38 16 7 1 2 23 38 689
2017 Communications or public affairs 8 19 44 21 5 3 1 27 27 106
2017 Access to information and privacy 20 38 24 6 12 0 0 18 58 16
2017 Security 12 25 41 10 5 2 4 16 40 159
2017 Science and technology 7 27 36 17 10 1 1 28 35 109
2017 Legal services 0 24 30 18 24 5 0 44 25 17
2017 Administration and operations 11 22 34 17 10 2 4 29 35 538
2017 Human resources 11 27 32 18 9 0 3 27 39 161
2017 Financial management 6 26 36 18 7 3 5 27 34 193
2017 Procurement 5 10 35 40 5 0 5 47 16 20
2017 Real property 11 17 30 23 16 0 3 40 29 36
2017 Information management 12 23 23 24 13 2 2 39 36 92
2017 Information technology 11 29 36 13 9 0 2 23 41 148
2017 Internal audit 5 11 39 35 11 0 0 46 15 20
2017 Evaluation 5 14 33 30 9 4 5 44 20 21
2017 Data sciences 10 31 29 22 0 6 3 24 45 38
2017 Policy 9 22 41 16 9 2 2 26 31 309
2017 Project management 8 25 42 19 5 1 2 24 33 147
2017 Other services to the public 10 21 30 16 17 0 5 34 33 70
2017 None of the above 7 26 38 17 7 1 4 25 34 283
2014 Client contact centre 5 32 35 18 4 2 4 23 40 57
2014 Federal regulators 17 31 36 10 4 1 1 15 49 565
2014 Compliance, inspection and enforcement 13 29 35 15 5 2 1 21 43 573
2014 Communications or public affairs 10 23 35 24 5 1 1 30 34 108
2014 Access to information and privacy 11 44 27 6 12 0 0 17 56 18
2014 Security 10 24 36 19 5 1 3 26 36 207
2014 Science and technology 11 26 36 20 6 1 0 26 38 105
2014 Legal services 14 14 42 12 19 0 0 31 27 15
2014 Administration and operations 11 25 35 18 7 1 3 26 38 537
2014 Human resources 12 31 37 12 6 1 1 19 44 166
2014 Financial management 4 21 43 23 5 2 2 29 25 170
2014 Procurement 14 26 36 19 0 0 5 20 42 22
2014 Real property 4 26 37 15 14 4 0 30 31 49
2014 Materiel management 10 18 29 32 0 0 11 36 31 10
2014 Information management 6 25 35 20 11 0 4 32 32 108
2014 Information technology 12 23 41 12 8 2 2 21 37 130
2014 Internal audit 11 22 31 23 13 0 0 37 33 22
2014 Evaluation 3 18 52 17 3 0 7 22 23 29
2014 Other services to the public 17 31 29 17 6 0 0 23 48 80
2014 None of the above 11 26 35 17 6 2 2 24 39 429

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 10 24 26 22 7 11 0 32 38 36
2018 Federal regulators 18 25 28 19 8 1 1 28 43 514
2018 Compliance, inspection and enforcement 13 26 30 19 10 1 1 30 40 624
2018 Communications or public affairs 7 18 33 27 12 2 1 41 26 104
2018 Access to information and privacy 27 24 18 14 12 5 0 27 54 19
2018 Security 15 19 34 21 8 2 1 29 35 157
2018 Science and technology 9 12 29 33 16 2 0 50 21 84
2018 Legal services 5 9 22 50 9 0 5 62 15 15
2018 Administration and operations 8 20 28 24 16 3 1 42 29 430
2018 Human resources 5 15 30 29 17 2 1 48 21 192
2018 Financial management 10 15 34 24 13 4 1 39 26 190
2018 Procurement 14 20 31 19 13 0 4 32 35 24
2018 Real property 6 27 19 26 14 8 0 43 36 38
2018 Information management 13 12 21 30 14 2 8 49 27 79
2018 Information technology 7 15 27 34 14 3 1 50 22 139
2018 Internal audit 0 7 17 35 38 3 0 75 7 28
2018 Evaluation 3 9 21 42 21 3 0 65 13 24
2018 Data sciences 5 29 27 24 10 0 4 36 36 36
2018 Policy 4 12 29 32 19 2 1 53 17 379
2018 Project management 7 19 30 31 10 1 3 43 26 163
2018 Other services to the public 16 16 29 32 6 0 2 38 32 51
2018 None of the above 11 21 27 25 9 3 4 37 34 226
2017 Client contact centre 8 17 27 23 15 5 5 43 28 60
2017 Federal regulators 13 20 32 20 11 2 2 32 34 571
2017 Compliance, inspection and enforcement 11 23 31 19 11 3 2 31 36 684
2017 Communications or public affairs 3 14 39 27 11 5 0 40 19 105
2017 Access to information and privacy 26 18 26 12 12 6 0 26 47 16
2017 Security 12 22 34 18 9 1 4 28 36 158
2017 Science and technology 4 18 34 20 18 3 3 40 24 109
2017 Legal services 0 6 30 24 24 17 0 57 7 17
2017 Administration and operations 11 15 28 20 15 4 7 39 30 539
2017 Human resources 10 20 27 18 16 4 5 37 33 159
2017 Financial management 5 15 34 22 14 3 6 40 23 193
2017 Procurement 6 17 28 34 5 5 5 44 25 18
2017 Real property 0 25 25 14 30 3 3 47 26 36
2017 Information management 20 16 19 17 23 1 3 42 38 92
2017 Information technology 11 19 31 18 14 2 5 34 32 148
2017 Internal audit 0 9 25 31 35 0 0 66 9 20
2017 Evaluation 0 9 19 40 14 14 5 66 11 21
2017 Data sciences 5 15 38 31 3 5 3 37 22 39
2017 Policy 5 16 30 26 15 5 3 45 23 308
2017 Project management 8 20 32 24 10 4 2 36 30 147
2017 Other services to the public 14 20 11 31 16 4 4 51 37 69
2017 None of the above 9 22 26 24 11 4 4 38 34 284
2014 Client contact centre 5 29 18 24 11 11 2 40 39 57
2014 Federal regulators 16 25 32 16 8 1 2 25 42 562
2014 Compliance, inspection and enforcement 13 23 29 19 10 3 2 31 38 571
2014 Communications or public affairs 8 15 32 31 8 1 4 42 25 108
2014 Access to information and privacy 17 22 11 27 17 0 6 47 41 18
2014 Security 13 20 30 22 11 1 3 34 35 205
2014 Science and technology 11 17 37 21 10 2 1 32 30 105
2014 Legal services 0 0 55 14 31 0 0 45 0 15
2014 Administration and operations 10 16 29 22 14 5 4 40 28 538
2014 Human resources 8 18 30 24 15 4 1 41 27 165
2014 Financial management 2 15 28 32 16 2 4 52 18 168
2014 Procurement 9 4 28 32 14 4 10 53 15 22
2014 Real property 8 14 24 30 20 2 2 52 23 50
2014 Materiel management 20 19 21 18 11 0 11 33 43 10
2014 Information management 7 13 27 23 19 4 7 47 22 108
2014 Information technology 4 10 30 27 21 4 5 52 15 130
2014 Internal audit 15 8 13 35 27 0 0 63 24 22
2014 Evaluation 0 22 31 26 14 0 7 43 23 29
2014 Other services to the public 16 17 24 29 12 1 1 42 34 79
2014 None of the above 11 18 29 24 11 3 4 38 31 429

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 15 29 24 10 2 4 37 32 36
2018 Federal regulators 16 30 32 15 6 1 1 21 46 513
2018 Compliance, inspection and enforcement 18 31 27 15 6 1 1 22 50 620
2018 Communications or public affairs 30 30 21 10 6 0 2 17 62 104
2018 Access to information and privacy 37 27 19 5 12 0 0 17 64 19
2018 Security 15 26 34 16 8 1 0 25 41 156
2018 Science and technology 15 27 34 21 2 1 0 23 42 85
2018 Legal services 5 13 22 23 14 9 13 48 23 15
2018 Administration and operations 13 24 36 15 7 2 2 24 39 433
2018 Human resources 10 26 33 16 10 2 2 27 38 192
2018 Financial management 17 24 33 14 8 1 3 23 42 192
2018 Procurement 11 25 34 30 0 0 0 30 36 24
2018 Real property 20 31 28 14 5 0 3 20 52 37
2018 Information management 9 16 25 17 22 6 6 43 29 78
2018 Information technology 22 27 26 19 3 3 0 22 51 139
2018 Internal audit 7 11 26 30 22 3 0 55 19 28
2018 Evaluation 3 25 27 36 8 0 0 44 28 24
2018 Data sciences 10 25 28 21 11 0 4 34 37 36
2018 Policy 11 26 35 18 7 2 0 26 38 378
2018 Project management 20 22 34 16 7 0 2 23 43 163
2018 Other services to the public 14 25 28 18 7 6 2 27 42 50
2018 None of the above 19 20 38 13 5 2 3 20 40 228
2017 Client contact centre 9 30 32 12 7 3 7 21 44 59
2017 Federal regulators 19 25 31 16 6 1 2 22 46 576
2017 Compliance, inspection and enforcement 19 26 29 16 6 2 2 23 47 688
2017 Communications or public affairs 21 27 32 12 9 0 0 20 48 104
2017 Access to information and privacy 19 32 32 0 6 6 6 7 57 16
2017 Security 19 25 28 19 6 1 3 26 45 160
2017 Science and technology 14 36 32 10 5 3 0 16 51 109
2017 Legal services 0 24 18 24 30 5 0 56 25 17
2017 Administration and operations 14 24 29 15 10 2 6 27 42 540
2017 Human resources 14 27 31 13 12 1 2 26 42 158
2017 Financial management 11 26 29 17 8 3 7 27 40 194
2017 Procurement 15 44 16 20 5 0 0 25 59 20
2017 Real property 14 25 31 8 19 0 3 28 40 36
2017 Information management 17 17 33 11 14 2 7 27 37 93
2017 Information technology 19 29 28 13 4 3 4 18 52 147
2017 Internal audit 0 25 24 20 25 6 0 48 27 20
2017 Evaluation 5 28 33 24 5 0 5 31 34 21
2017 Data sciences 20 18 36 13 5 5 3 20 41 39
2017 Policy 11 23 36 19 6 3 1 26 36 309
2017 Project management 16 26 39 15 2 0 1 18 43 147
2017 Other services to the public 21 12 35 18 10 0 4 29 35 69
2017 None of the above 14 28 30 14 8 2 3 24 44 283
2014 Client contact centre 24 28 29 11 2 2 4 14 55 57
2014 Federal regulators 23 32 27 12 4 1 2 16 56 564
2014 Compliance, inspection and enforcement 22 29 26 15 5 2 1 21 52 569
2014 Communications or public affairs 29 32 26 8 3 0 2 11 62 108
2014 Access to information and privacy 21 26 31 5 11 6 0 17 50 19
2014 Security 15 26 34 14 8 1 2 23 42 206
2014 Science and technology 27 30 30 8 3 2 1 10 59 104
2014 Legal services 7 14 20 6 32 7 14 48 26 15
2014 Administration and operations 19 25 31 13 6 2 3 20 47 538
2014 Human resources 17 33 30 9 6 1 3 15 54 166
2014 Financial management 16 22 37 12 7 2 4 20 40 170
2014 Procurement 23 36 27 0 5 0 10 6 65 22
2014 Real property 20 30 32 10 4 2 2 15 52 50
2014 Materiel management 20 30 30 0 0 0 21 0 63 10
2014 Information management 9 17 35 21 10 2 6 34 29 107
2014 Information technology 15 24 35 13 9 1 3 23 40 130
2014 Internal audit 10 18 27 36 9 0 0 45 28 22
2014 Evaluation 11 39 24 20 0 0 7 21 53 29
2014 Other services to the public 23 25 25 20 2 2 1 24 51 79
2014 None of the above 20 26 31 13 5 3 3 19 49 428

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 5 23 24 22 13 2 11 40 32 36
2018 Federal regulators 10 18 33 27 10 1 1 37 29 510
2018 Compliance, inspection and enforcement 7 15 34 31 12 1 1 43 23 624
2018 Communications or public affairs 12 19 40 24 5 0 1 29 31 103
2018 Access to information and privacy 19 24 29 16 12 0 0 27 44 19
2018 Security 5 13 35 35 12 1 0 47 18 157
2018 Science and technology 11 14 35 26 12 1 1 39 25 84
2018 Legal services 5 22 19 32 9 0 13 47 31 15
2018 Administration and operations 7 14 33 28 15 1 1 44 22 434
2018 Human resources 5 17 39 25 11 2 0 37 23 193
2018 Financial management 13 17 35 22 11 1 2 33 30 191
2018 Procurement 11 11 33 27 19 0 0 46 21 24
2018 Real property 6 23 31 27 13 0 0 41 28 39
2018 Information management 4 9 23 41 21 0 3 63 13 78
2018 Information technology 8 16 29 30 15 1 1 47 24 139
2018 Internal audit 3 17 30 25 25 0 0 50 20 28
2018 Evaluation 3 14 18 35 30 0 0 65 17 24
2018 Data sciences 10 12 25 27 20 0 7 50 23 36
2018 Policy 8 20 35 27 8 1 1 36 28 380
2018 Project management 8 13 36 31 9 0 2 41 22 162
2018 Other services to the public 11 6 39 31 13 0 0 44 17 50
2018 None of the above 6 17 33 28 13 1 3 43 23 226
2017 Client contact centre 6 10 37 23 17 2 3 43 18 59
2017 Federal regulators 9 18 32 29 11 1 2 40 27 571
2017 Compliance, inspection and enforcement 9 13 33 31 13 0 2 45 22 682
2017 Communications or public affairs 8 26 38 19 8 1 0 28 34 105
2017 Access to information and privacy 28 34 26 6 6 0 0 13 61 15
2017 Security 7 13 36 30 9 1 4 41 21 156
2017 Science and technology 5 21 34 20 19 1 0 40 26 108
2017 Legal services 0 18 12 30 36 5 0 69 19 17
2017 Administration and operations 9 15 27 25 18 2 4 46 25 537
2017 Human resources 10 20 35 22 9 1 3 33 31 159
2017 Financial management 10 15 36 23 11 1 5 36 26 193
2017 Procurement 11 21 31 32 0 0 5 33 34 19
2017 Real property 3 11 28 39 17 0 3 57 14 36
2017 Information management 7 13 27 24 26 0 3 52 21 93
2017 Information technology 9 18 33 22 14 1 4 37 28 148
2017 Internal audit 9 19 19 30 12 6 5 47 32 20
2017 Evaluation 0 9 15 47 24 0 5 74 10 21
2017 Data sciences 10 18 25 31 8 5 3 42 30 39
2017 Policy 9 23 34 20 9 3 1 30 34 308
2017 Project management 8 20 37 22 10 0 2 33 29 147
2017 Other services to the public 7 13 27 28 20 1 4 50 21 69
2017 None of the above 7 17 32 28 11 1 5 41 25 280
2014 Client contact centre 7 14 45 20 11 3 0 32 21 57
2014 Federal regulators 15 19 36 21 7 1 2 29 35 564
2014 Compliance, inspection and enforcement 8 16 32 30 10 2 2 42 25 568
2014 Communications or public affairs 15 20 43 16 5 0 2 21 36 108
2014 Access to information and privacy 5 37 31 16 0 6 6 18 47 19
2014 Security 5 17 34 30 12 0 3 43 22 205
2014 Science and technology 7 23 24 34 9 2 1 44 31 105
2014 Legal services 0 27 12 28 26 7 0 58 29 15
2014 Administration and operations 11 20 30 25 10 2 3 37 32 531
2014 Human resources 11 22 43 15 7 1 2 22 34 164
2014 Financial management 7 17 38 27 8 1 2 37 24 170
2014 Procurement 22 23 26 16 4 0 10 21 50 22
2014 Real property 6 18 42 16 16 2 0 33 24 50
2014 Materiel management 10 21 17 32 0 0 21 41 38 10
2014 Information management 4 11 25 28 27 1 5 59 15 107
2014 Information technology 7 18 32 28 12 1 3 42 25 130
2014 Internal audit 0 9 41 32 18 0 0 50 9 22
2014 Evaluation 0 24 32 41 0 0 3 42 25 29
2014 Other services to the public 6 19 40 20 13 1 1 34 26 79
2014 None of the above 14 23 31 21 8 2 1 30 39 430

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 34 15 16 5 0 11 24 60 34
2018 Federal regulators 23 24 29 17 5 1 1 22 48 515
2018 Compliance, inspection and enforcement 17 23 30 19 7 2 1 27 42 626
2018 Communications or public affairs 14 26 29 17 10 2 2 28 42 102
2018 Access to information and privacy 37 24 8 22 9 0 0 31 61 19
2018 Security 23 16 32 18 8 2 0 27 41 157
2018 Science and technology 14 21 25 25 13 0 2 39 36 85
2018 Legal services 0 37 19 13 18 9 5 36 42 15
2018 Administration and operations 11 21 32 19 12 2 2 32 34 433
2018 Human resources 14 22 25 19 15 3 2 37 38 191
2018 Financial management 13 20 35 19 9 1 4 29 34 191
2018 Procurement 11 18 29 23 10 5 4 37 32 24
2018 Real property 8 32 34 11 15 0 0 26 40 39
2018 Information management 10 17 32 21 16 1 3 39 28 79
2018 Information technology 18 24 24 20 11 2 1 32 44 139
2018 Internal audit 6 19 36 11 25 3 0 37 27 28
2018 Evaluation 4 17 16 38 18 6 0 60 23 24
2018 Data sciences 5 33 28 16 13 0 5 30 40 35
2018 Policy 7 20 30 25 13 3 3 40 29 379
2018 Project management 14 18 33 19 10 2 4 31 34 162
2018 Other services to the public 25 25 22 16 9 2 2 26 52 50
2018 None of the above 18 16 29 18 11 2 4 32 37 227
2017 Client contact centre 17 26 20 15 13 5 5 31 47 60
2017 Federal regulators 21 25 29 15 7 1 2 23 48 576
2017 Compliance, inspection and enforcement 18 24 30 16 8 2 2 25 44 687
2017 Communications or public affairs 13 22 31 17 9 5 2 28 38 105
2017 Access to information and privacy 52 24 12 6 6 0 0 12 76 16
2017 Security 21 21 31 14 8 1 4 24 44 158
2017 Science and technology 17 23 27 13 15 4 1 30 42 109
2017 Legal services 12 18 24 6 30 10 0 40 33 17
2017 Administration and operations 15 23 26 17 13 1 6 32 40 535
2017 Human resources 19 25 25 14 9 3 4 24 49 158
2017 Financial management 10 24 30 17 10 1 7 30 38 194
2017 Procurement 27 15 11 32 10 5 0 44 44 19
2017 Real property 3 36 31 11 16 0 3 28 40 36
2017 Information management 18 24 19 11 19 5 5 33 46 93
2017 Information technology 18 27 29 13 8 1 4 22 47 148
2017 Internal audit 9 14 41 23 6 6 0 31 25 20
2017 Evaluation 0 14 28 15 14 4 25 41 20 21
2017 Data sciences 12 23 25 23 6 5 5 32 40 39
2017 Policy 13 19 32 17 9 6 3 29 36 306
2017 Project management 14 28 26 19 7 2 3 28 44 148
2017 Other services to the public 26 18 19 21 11 2 3 33 47 70
2017 None of the above 16 22 26 19 11 2 6 32 41 282
2014 Client contact centre 19 18 23 20 11 2 7 34 41 57
2014 Federal regulators 30 29 24 9 5 2 1 14 61 564
2014 Compliance, inspection and enforcement 24 26 24 15 6 4 1 22 53 570
2014 Communications or public affairs 21 20 32 14 8 1 3 23 43 108
2014 Access to information and privacy 10 26 20 21 5 11 6 31 44 19
2014 Security 17 27 26 15 9 0 5 25 47 207
2014 Science and technology 18 37 24 12 7 2 1 20 56 105
2014 Legal services 28 7 25 0 33 7 0 36 37 15
2014 Administration and operations 15 24 31 16 9 1 4 26 41 537
2014 Human resources 18 25 33 11 9 1 3 20 45 165
2014 Financial management 12 27 37 15 7 1 2 22 40 170
2014 Procurement 37 18 22 8 5 0 10 15 61 22
2014 Real property 20 16 31 24 6 2 0 32 37 50
2014 Materiel management 20 38 11 11 10 0 11 24 64 10
2014 Information management 10 21 29 14 18 1 7 35 34 107
2014 Information technology 18 29 25 12 11 1 5 24 50 130
2014 Internal audit 15 8 31 32 13 0 0 45 24 22
2014 Evaluation 10 32 10 34 0 6 7 39 49 29
2014 Other services to the public 26 18 25 24 5 0 2 29 45 79
2014 None of the above 21 24 27 14 8 2 3 23 48 432

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 22 23 15 10 11 4 30 43 36
2018 Federal regulators 11 20 26 26 14 2 2 41 32 515
2018 Compliance, inspection and enforcement 11 18 27 25 13 4 1 40 31 620
2018 Communications or public affairs 16 26 27 17 11 1 2 28 44 104
2018 Access to information and privacy 48 5 22 10 10 5 0 21 56 18
2018 Security 13 22 21 27 13 4 2 42 36 155
2018 Science and technology 7 14 21 32 20 4 3 55 22 84
2018 Legal services 0 23 41 13 9 9 5 26 27 15
2018 Administration and operations 10 20 30 21 13 2 4 36 32 432
2018 Human resources 8 18 28 25 19 3 0 45 26 193
2018 Financial management 12 17 37 18 11 5 1 30 31 192
2018 Procurement 11 28 21 13 16 4 7 32 44 24
2018 Real property 9 27 25 20 15 4 0 36 38 39
2018 Information management 14 22 20 20 17 1 5 40 39 78
2018 Information technology 11 16 30 24 15 3 1 41 28 140
2018 Internal audit 0 10 28 17 36 4 5 58 11 27
2018 Evaluation 12 7 29 37 16 0 0 53 19 24
2018 Data sciences 10 34 14 28 4 2 7 36 49 36
2018 Policy 5 15 33 26 14 3 4 43 21 376
2018 Project management 11 19 27 26 11 1 5 39 31 162
2018 Other services to the public 15 18 13 27 18 6 4 49 36 49
2018 None of the above 9 16 22 29 16 4 4 49 27 222
2017 Client contact centre 9 31 21 17 15 3 3 35 42 60
2017 Federal regulators 9 16 27 25 16 3 4 45 27 572
2017 Compliance, inspection and enforcement 9 17 25 24 18 3 4 46 28 688
2017 Communications or public affairs 10 21 28 21 10 7 4 35 34 105
2017 Access to information and privacy 38 32 24 0 6 0 0 6 70 16
2017 Security 13 19 26 21 15 1 5 39 34 158
2017 Science and technology 11 12 25 26 19 3 4 48 25 110
2017 Legal services 6 24 18 12 18 16 6 38 39 17
2017 Administration and operations 12 18 28 17 13 7 6 34 34 541
2017 Human resources 13 25 25 17 14 3 4 33 40 159
2017 Financial management 12 22 26 19 10 3 7 33 38 194
2017 Procurement 30 20 26 10 5 10 0 16 55 20
2017 Real property 11 17 34 17 19 0 3 37 29 36
2017 Information management 22 25 9 20 16 4 4 39 52 93
2017 Information technology 12 16 28 19 14 4 7 37 31 146
2017 Internal audit 5 14 25 29 20 6 0 53 20 20
2017 Evaluation 10 13 28 16 14 0 19 36 29 21
2017 Data sciences 8 20 41 18 8 0 6 27 30 39
2017 Policy 7 21 32 18 12 7 4 33 31 307
2017 Project management 9 27 19 28 7 4 5 39 40 147
2017 Other services to the public 12 14 23 24 19 6 3 46 29 69
2017 None of the above 10 16 22 26 16 4 6 47 29 284
2014 Client contact centre 17 17 19 27 7 7 5 39 39 57
2014 Federal regulators 11 16 31 24 12 3 3 38 29 563
2014 Compliance, inspection and enforcement 11 16 24 27 13 5 4 44 30 572
2014 Communications or public affairs 12 22 29 19 11 2 5 32 37 108
2014 Access to information and privacy 27 21 16 21 10 5 0 33 50 19
2014 Security 9 17 29 23 14 2 6 40 28 205
2014 Science and technology 6 16 28 29 14 4 4 46 24 105
2014 Legal services 14 14 7 26 39 0 0 65 27 15
2014 Administration and operations 9 17 25 23 15 4 6 42 29 537
2014 Human resources 6 12 30 31 13 5 3 48 19 166
2014 Financial management 7 23 36 20 9 2 2 31 32 170
2014 Procurement 17 14 36 25 3 0 5 30 32 23
2014 Real property 10 8 32 27 17 2 4 47 19 50
2014 Materiel management 10 8 10 40 21 0 11 69 20 10
2014 Information management 6 16 27 25 19 2 5 47 24 108
2014 Information technology 2 9 18 38 23 1 8 68 13 130
2014 Internal audit 20 13 17 38 8 5 0 48 34 22
2014 Evaluation 0 15 24 33 14 3 10 55 17 29
2014 Other services to the public 9 14 33 23 19 0 3 43 23 78
2014 None of the above 8 14 30 23 14 3 7 42 25 431

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 24 36 7 7 6 8 17 41 36
2018 Federal regulators 25 32 24 12 4 1 2 17 59 515
2018 Compliance, inspection and enforcement 22 31 27 12 6 2 1 18 54 626
2018 Communications or public affairs 16 27 31 17 7 2 0 24 44 104
2018 Access to information and privacy 32 27 24 13 4 0 0 17 59 19
2018 Security 18 24 28 18 8 4 1 27 43 156
2018 Science and technology 10 30 35 18 5 0 2 23 41 85
2018 Legal services 5 13 19 27 22 9 5 57 22 15
2018 Administration and operations 11 22 37 18 8 2 2 27 34 434
2018 Human resources 9 26 33 19 10 2 1 30 36 193
2018 Financial management 14 22 36 17 6 1 2 24 38 192
2018 Procurement 7 23 19 43 4 0 4 49 31 24
2018 Real property 19 17 41 14 6 4 0 21 37 39
2018 Information management 4 22 30 21 15 3 5 40 28 79
2018 Information technology 16 24 34 13 8 2 1 22 42 140
2018 Internal audit 7 20 25 19 21 8 0 43 30 28
2018 Evaluation 9 7 31 32 14 7 0 49 17 24
2018 Data sciences 15 22 25 29 2 0 7 34 39 36
2018 Policy 10 19 40 15 9 5 2 25 32 379
2018 Project management 13 24 35 18 6 1 3 25 39 163
2018 Other services to the public 25 14 25 16 12 4 5 30 43 50
2018 None of the above 19 25 28 16 8 2 2 25 46 228
2017 Client contact centre 10 23 33 20 5 3 5 27 36 59
2017 Federal regulators 26 29 29 8 5 2 2 13 57 576
2017 Compliance, inspection and enforcement 22 28 30 10 6 2 2 17 52 687
2017 Communications or public affairs 12 20 37 15 9 4 2 26 34 105
2017 Access to information and privacy 12 32 37 12 6 0 0 18 44 16
2017 Security 20 21 33 14 7 3 3 22 43 159
2017 Science and technology 16 28 30 16 5 4 2 22 47 109
2017 Legal services 6 24 18 18 29 5 0 49 31 17
2017 Administration and operations 11 22 32 16 10 5 4 28 37 539
2017 Human resources 13 26 34 13 9 3 3 23 41 160
2017 Financial management 10 24 34 17 9 1 6 27 36 195
2017 Procurement 10 30 20 31 5 0 5 37 42 20
2017 Real property 8 33 34 11 11 0 3 23 43 36
2017 Information management 15 18 29 15 18 1 4 35 35 93
2017 Information technology 14 31 28 16 7 1 3 24 47 148
2017 Internal audit 14 5 25 41 16 0 0 56 19 20
2017 Evaluation 11 5 47 14 14 0 9 31 17 21
2017 Data sciences 15 28 33 10 6 5 3 17 47 39
2017 Policy 11 22 34 17 9 3 3 28 36 306
2017 Project management 11 25 35 18 3 3 4 22 40 146
2017 Other services to the public 15 18 32 12 10 4 8 26 38 69
2017 None of the above 18 20 30 15 7 3 7 24 42 283
2014 Client contact centre 12 23 33 15 10 3 4 27 38 57
2014 Federal regulators 33 30 24 8 2 1 2 10 65 565
2014 Compliance, inspection and enforcement 30 28 23 10 4 3 1 15 61 573
2014 Communications or public affairs 18 21 34 18 5 0 4 24 40 108
2014 Access to information and privacy 21 21 31 5 11 5 6 18 47 19
2014 Security 15 29 32 15 5 1 3 21 46 206
2014 Science and technology 23 30 28 12 6 1 0 18 53 105
2014 Legal services 7 13 27 19 27 6 0 49 22 15
2014 Administration and operations 13 26 32 15 7 3 4 23 42 538
2014 Human resources 11 28 36 16 5 1 4 21 41 165
2014 Financial management 12 21 39 15 9 2 3 25 34 170
2014 Procurement 14 50 18 8 5 0 5 14 67 22
2014 Real property 10 20 41 26 2 0 0 28 30 50
2014 Materiel management 20 8 30 22 10 0 11 36 31 10
2014 Information management 10 12 33 17 21 1 6 41 24 108
2014 Information technology 12 19 38 13 12 1 5 26 33 130
2014 Internal audit 14 9 41 28 8 0 0 37 22 22
2014 Evaluation 7 24 39 20 0 0 10 22 35 29
2014 Other services to the public 18 26 30 18 4 4 0 23 46 79
2014 None of the above 18 29 33 10 5 2 4 15 49 430

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 35 4 17 9 3 0 69 27 35
2018 Federal regulators 41 29 8 12 9 1 0 70 21 514
2018 Compliance, inspection and enforcement 39 32 10 10 7 0 0 72 18 622
2018 Communications or public affairs 44 24 10 13 8 0 1 69 21 105
2018 Access to information and privacy 18 47 13 5 18 0 0 65 22 19
2018 Security 44 23 13 7 12 1 1 68 19 156
2018 Science and technology 45 34 9 6 5 0 0 79 12 83
2018 Legal services 33 40 27 0 0 0 0 73 0 15
2018 Administration and operations 46 28 9 8 7 1 0 75 16 433
2018 Human resources 60 29 5 4 2 0 0 89 6 192
2018 Financial management 50 31 7 7 4 1 0 82 11 185
2018 Procurement 45 30 0 14 7 4 0 77 23 23
2018 Real property 49 37 4 10 0 0 0 86 10 39
2018 Information management 41 27 6 18 7 0 0 68 26 78
2018 Information technology 52 29 6 7 6 0 1 82 12 139
2018 Internal audit 69 14 7 4 7 0 0 82 11 28
2018 Evaluation 58 31 7 4 0 0 0 89 4 24
2018 Data sciences 41 33 12 7 7 0 0 74 14 36
2018 Policy 49 29 8 10 3 1 0 79 13 380
2018 Project management 49 34 5 9 3 1 0 83 12 162
2018 Other services to the public 39 28 7 18 8 0 0 67 26 51
2018 None of the above 42 29 8 10 10 1 0 72 20 226
2017 Client contact centre 52 31 7 5 3 2 0 85 8 60
2017 Federal regulators 41 31 10 9 8 1 0 73 17 573
2017 Compliance, inspection and enforcement 43 30 9 11 6 1 0 74 17 689
2017 Communications or public affairs 54 27 7 7 3 3 0 83 10 106
2017 Access to information and privacy 53 21 7 7 13 0 0 74 20 15
2017 Security 35 33 13 8 10 0 1 69 18 160
2017 Science and technology 46 26 8 8 10 1 1 73 18 110
2017 Legal services 42 24 23 6 6 0 0 66 12 17
2017 Administration and operations 43 32 9 7 7 1 1 76 14 543
2017 Human resources 59 25 7 4 5 0 1 84 9 161
2017 Financial management 56 29 7 5 2 1 0 86 7 194
2017 Procurement 37 39 14 5 5 0 0 76 10 21
2017 Real property 49 34 14 3 0 0 0 83 3 36
2017 Information management 46 25 6 8 13 1 0 72 22 92
2017 Information technology 45 33 5 10 7 0 0 78 17 148
2017 Internal audit 65 15 11 5 5 0 0 80 9 20
2017 Evaluation 43 24 18 9 5 0 0 68 14 21
2017 Data sciences 34 36 10 5 10 5 0 74 16 39
2017 Policy 50 30 6 7 4 2 0 82 12 310
2017 Project management 45 31 10 6 7 0 1 76 14 148
2017 Other services to the public 42 27 8 9 12 2 0 70 21 71
2017 None of the above 42 32 8 9 7 2 0 75 17 283
2014 Client contact centre 27 43 14 5 5 5 0 74 11 57
2014 Federal regulators 44 29 9 10 7 1 0 74 17 565
2014 Compliance, inspection and enforcement 43 32 9 7 8 1 0 76 15 574
2014 Communications or public affairs 42 26 12 13 5 2 0 69 18 108
2014 Access to information and privacy 42 26 10 5 10 6 0 72 17 19
2014 Security 40 30 10 6 12 0 1 71 19 207
2014 Science and technology 40 35 9 6 9 0 0 75 16 105
2014 Legal services 26 26 14 20 14 0 0 52 34 15
2014 Administration and operations 47 30 8 6 8 1 0 78 14 538
2014 Human resources 56 25 9 6 5 0 0 80 11 166
2014 Financial management 53 32 4 5 6 1 0 85 11 170
2014 Procurement 43 32 8 12 5 0 0 74 17 23
2014 Real property 42 24 15 14 6 0 0 66 19 50
2014 Materiel management 11 39 21 8 10 0 11 56 20 10
2014 Information management 49 30 4 10 6 1 1 80 16 108
2014 Information technology 55 21 8 10 5 1 0 77 15 130
2014 Internal audit 54 26 5 9 6 0 0 81 15 22
2014 Evaluation 41 39 7 13 0 0 0 80 13 29
2014 Other services to the public 37 28 13 9 11 3 0 66 21 80
2014 None of the above 46 26 10 8 10 1 0 72 17 434

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 40 29 16 6 6 2 0 71 13 36
2018 Federal regulators 43 36 10 8 3 0 0 79 11 515
2018 Compliance, inspection and enforcement 44 35 10 8 2 0 0 79 11 623
2018 Communications or public affairs 45 36 9 9 2 0 0 81 10 105
2018 Access to information and privacy 36 40 5 15 5 0 0 76 19 19
2018 Security 42 34 11 6 6 1 1 77 12 155
2018 Science and technology 48 36 6 4 6 0 0 83 10 83
2018 Legal services 68 22 5 5 0 0 0 91 5 15
2018 Administration and operations 48 33 8 7 2 1 0 82 10 436
2018 Human resources 68 23 6 3 0 0 0 92 3 193
2018 Financial management 55 34 5 3 3 0 0 89 6 188
2018 Procurement 38 45 9 0 7 0 0 84 7 23
2018 Real property 64 26 7 2 0 0 0 90 2 39
2018 Information management 47 31 4 12 4 2 0 79 17 78
2018 Information technology 60 31 2 5 2 0 0 91 7 140
2018 Internal audit 61 29 4 3 3 0 0 89 7 28
2018 Evaluation 64 33 0 3 0 0 0 97 3 24
2018 Data sciences 58 32 7 0 2 0 0 90 2 36
2018 Policy 59 30 5 4 2 0 0 89 6 382
2018 Project management 61 25 5 7 2 0 0 87 8 160
2018 Other services to the public 35 44 3 11 6 0 0 79 18 51
2018 None of the above 44 32 9 9 5 0 0 76 14 224
2017 Client contact centre 43 49 3 3 2 0 0 92 5 61
2017 Federal regulators 37 40 9 10 5 0 0 77 15 572
2017 Compliance, inspection and enforcement 40 40 9 7 4 0 0 80 11 689
2017 Communications or public affairs 57 33 3 5 1 1 0 91 6 106
2017 Access to information and privacy 44 44 6 0 6 0 0 88 6 16
2017 Security 35 39 9 11 6 0 0 74 17 160
2017 Science and technology 46 31 10 11 3 0 0 77 13 110
2017 Legal services 35 41 6 18 0 0 0 76 18 17
2017 Administration and operations 45 37 8 7 3 0 0 82 10 542
2017 Human resources 66 25 2 3 3 1 0 92 6 161
2017 Financial management 55 33 5 4 2 0 0 88 6 193
2017 Procurement 47 33 10 5 5 0 0 81 10 21
2017 Real property 41 56 3 0 0 0 0 97 0 36
2017 Information management 36 37 13 11 3 0 0 73 14 93
2017 Information technology 45 40 5 7 3 1 0 85 9 148
2017 Internal audit 71 20 0 9 0 0 0 91 9 20
2017 Evaluation 35 42 9 9 5 0 0 77 14 21
2017 Data sciences 34 46 10 3 8 0 0 80 10 39
2017 Policy 59 30 5 4 1 1 0 89 5 310
2017 Project management 52 29 7 7 4 0 1 82 11 148
2017 Other services to the public 47 29 14 7 3 0 0 76 10 71
2017 None of the above 39 39 10 8 3 0 1 78 11 282
2014 Client contact centre 29 56 8 4 2 2 0 87 6 56
2014 Federal regulators 38 41 10 7 3 0 0 79 10 564
2014 Compliance, inspection and enforcement 38 43 7 7 5 1 0 81 11 574
2014 Communications or public affairs 32 54 9 3 3 0 0 86 6 108
2014 Access to information and privacy 43 36 10 5 5 0 0 79 10 19
2014 Security 37 40 10 5 6 0 0 78 12 207
2014 Science and technology 42 43 6 6 3 0 0 85 9 105
2014 Legal services 19 54 20 0 7 0 0 73 7 15
2014 Administration and operations 43 38 8 7 3 0 0 82 10 536
2014 Human resources 54 39 4 1 2 0 0 93 4 166
2014 Financial management 52 35 7 5 1 0 0 86 7 169
2014 Procurement 48 34 13 5 0 0 0 82 5 23
2014 Real property 42 38 6 12 2 0 0 80 14 50
2014 Materiel management 33 36 11 0 20 0 0 69 20 10
2014 Information management 52 24 10 11 3 0 0 76 14 108
2014 Information technology 51 35 9 3 2 0 0 86 5 130
2014 Internal audit 49 41 4 6 0 0 0 90 6 22
2014 Evaluation 50 27 10 10 3 0 0 77 14 29
2014 Other services to the public 35 39 14 9 3 1 0 74 12 80
2014 None of the above 49 31 7 9 4 0 0 81 12 434

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 36 18 5 9 2 0 68 14 36
2018 Federal regulators 35 42 15 5 2 1 0 77 7 515
2018 Compliance, inspection and enforcement 35 42 14 6 2 1 0 78 8 625
2018 Communications or public affairs 41 37 11 8 1 2 0 80 9 105
2018 Access to information and privacy 23 37 27 5 8 0 0 60 13 19
2018 Security 38 40 10 5 5 3 0 80 10 157
2018 Science and technology 40 50 8 1 1 0 0 90 2 83
2018 Legal services 32 50 9 0 0 0 9 90 0 15
2018 Administration and operations 40 36 13 5 3 1 1 78 8 433
2018 Human resources 58 31 5 4 0 1 1 91 4 193
2018 Financial management 42 43 8 2 4 1 0 86 5 188
2018 Procurement 34 43 16 0 7 0 0 77 7 23
2018 Real property 53 40 2 2 0 2 0 95 2 39
2018 Information management 35 35 17 7 2 3 0 73 9 78
2018 Information technology 48 36 11 3 1 2 0 86 4 140
2018 Internal audit 51 30 3 11 0 0 5 85 11 28
2018 Evaluation 54 29 17 0 0 0 0 83 0 24
2018 Data sciences 45 39 11 2 2 0 0 84 5 36
2018 Policy 51 35 9 3 1 1 0 87 5 382
2018 Project management 49 36 8 4 3 0 0 85 7 163
2018 Other services to the public 35 33 17 7 6 2 0 69 14 51
2018 None of the above 40 38 12 4 5 1 0 79 9 225

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 42 33 11 2 0 10 0 85 3 36
2018 Federal regulators 36 34 19 4 1 4 1 74 6 516
2018 Compliance, inspection and enforcement 34 36 19 4 3 4 0 73 7 626
2018 Communications or public affairs 34 43 13 5 2 3 0 79 7 105
2018 Access to information and privacy 37 18 18 22 0 5 0 58 24 19
2018 Security 42 25 17 9 2 6 0 71 11 156
2018 Science and technology 40 29 18 2 5 7 0 73 8 82
2018 Legal services 46 27 19 0 0 9 0 79 0 15
2018 Administration and operations 44 34 14 2 2 4 1 81 4 433
2018 Human resources 46 38 11 0 1 3 0 87 1 191
2018 Financial management 45 34 9 2 2 8 0 86 5 190
2018 Procurement 70 11 16 0 0 4 0 84 0 24
2018 Real property 53 38 7 0 0 2 0 93 0 39
2018 Information management 27 48 18 3 1 3 0 78 4 79
2018 Information technology 49 34 9 3 0 4 0 87 4 139
2018 Internal audit 46 26 14 0 3 10 0 80 4 28
2018 Evaluation 40 38 3 18 0 0 0 78 18 24
2018 Data sciences 41 29 8 7 5 10 0 78 13 36
2018 Policy 34 37 16 3 2 7 1 77 5 380
2018 Project management 39 34 13 4 2 8 0 79 7 162
2018 Other services to the public 39 33 18 2 3 2 2 76 6 51
2018 None of the above 35 32 19 3 2 7 1 73 6 227
2017 Client contact centre 26 47 15 6 0 3 2 78 7 61
2017 Federal regulators 32 38 19 2 4 5 0 74 6 574
2017 Compliance, inspection and enforcement 34 37 19 4 2 4 0 74 7 687
2017 Communications or public affairs 34 35 18 3 1 10 0 76 4 106
2017 Access to information and privacy 44 38 0 0 12 6 0 87 13 16
2017 Security 34 33 20 3 2 6 2 73 5 161
2017 Science and technology 31 30 19 7 3 9 1 68 11 110
2017 Legal services 54 24 18 0 0 5 0 82 0 17
2017 Administration and operations 38 35 14 2 3 6 1 79 6 540
2017 Human resources 42 31 12 5 2 6 1 79 8 161
2017 Financial management 48 36 8 2 2 3 0 88 4 194
2017 Procurement 34 38 24 0 0 5 0 75 0 21
2017 Real property 31 55 9 6 0 0 0 86 6 35
2017 Information management 37 31 17 8 2 5 1 72 10 93
2017 Information technology 40 35 13 3 2 5 1 81 5 148
2017 Internal audit 55 26 14 5 0 0 0 82 5 20
2017 Evaluation 33 29 20 5 0 14 0 72 5 21
2017 Data sciences 32 33 25 0 3 8 0 70 3 39
2017 Policy 33 36 14 3 2 11 1 78 5 310
2017 Project management 33 36 15 6 1 7 1 75 8 147
2017 Other services to the public 36 27 25 4 1 4 2 67 6 71
2017 None of the above 27 33 19 7 4 10 1 67 12 283
2014 Client contact centre 31 48 7 3 2 9 0 87 6 57
2014 Federal regulators 34 35 16 5 3 7 1 75 8 565
2014 Compliance, inspection and enforcement 33 37 18 3 2 6 0 75 6 574
2014 Communications or public affairs 41 33 16 6 1 4 0 76 8 108
2014 Access to information and privacy 64 15 21 0 0 0 0 79 0 19
2014 Security 43 29 17 3 4 3 2 75 8 207
2014 Science and technology 31 39 17 4 2 7 0 75 6 105
2014 Legal services 34 47 12 0 0 7 0 87 0 15
2014 Administration and operations 43 33 12 4 1 5 1 81 6 538
2014 Human resources 44 40 11 1 2 2 0 86 3 166
2014 Financial management 44 41 9 2 2 2 0 87 4 170
2014 Procurement 48 35 5 0 5 8 0 90 5 23
2014 Real property 34 42 10 6 4 4 0 79 11 50
2014 Materiel management 54 28 8 0 10 0 0 82 10 10
2014 Information management 43 35 10 6 3 3 0 80 9 108
2014 Information technology 61 23 9 1 2 4 1 88 2 130
2014 Internal audit 58 22 9 5 6 0 0 80 11 22
2014 Evaluation 47 25 17 4 0 7 0 78 4 29
2014 Other services to the public 35 32 18 1 5 7 1 74 7 80
2014 None of the above 34 30 20 4 3 8 2 71 7 434

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 39 36 6 0 2 17 0 90 3 36
2018 Federal regulators 36 40 15 5 2 2 0 78 7 517
2018 Compliance, inspection and enforcement 34 40 15 5 4 3 0 76 9 626
2018 Communications or public affairs 37 36 16 6 2 3 0 75 8 105
2018 Access to information and privacy 37 36 15 13 0 0 0 73 13 19
2018 Security 38 37 15 5 2 4 0 77 7 156
2018 Science and technology 41 36 13 6 5 0 0 76 11 83
2018 Legal services 63 27 10 0 0 0 0 90 0 15
2018 Administration and operations 43 36 13 4 1 2 0 81 5 434
2018 Human resources 51 35 11 2 1 0 0 86 3 192
2018 Financial management 49 35 9 1 1 4 0 88 3 190
2018 Procurement 70 16 7 4 0 4 0 89 4 24
2018 Real property 47 44 5 2 0 2 0 93 2 39
2018 Information management 39 40 14 3 1 3 0 82 4 79
2018 Information technology 51 38 6 3 0 0 1 90 4 139
2018 Internal audit 54 31 8 4 3 0 0 85 7 28
2018 Evaluation 37 48 9 6 0 0 0 85 6 24
2018 Data sciences 41 32 15 7 2 2 0 75 10 36
2018 Policy 37 40 12 5 2 3 0 80 7 379
2018 Project management 44 37 12 4 1 2 0 83 5 162
2018 Other services to the public 41 41 12 2 3 0 0 82 5 51
2018 None of the above 39 32 17 5 4 3 0 73 9 227
2017 Client contact centre 32 50 11 3 0 3 0 85 3 60
2017 Federal regulators 35 43 14 4 3 2 0 79 7 576
2017 Compliance, inspection and enforcement 33 43 14 6 2 2 0 78 8 687
2017 Communications or public affairs 32 51 8 3 0 6 0 88 3 106
2017 Access to information and privacy 41 39 13 0 0 7 0 86 0 15
2017 Security 32 40 17 6 3 2 1 73 10 161
2017 Science and technology 29 46 14 5 3 2 0 77 9 110
2017 Legal services 48 42 6 5 0 0 0 90 5 17
2017 Administration and operations 40 41 11 3 2 3 0 83 5 543
2017 Human resources 43 40 9 3 2 3 0 85 5 161
2017 Financial management 47 41 8 2 1 1 0 89 3 194
2017 Procurement 33 48 14 5 0 0 0 81 5 21
2017 Real property 44 39 11 6 0 0 0 83 6 36
2017 Information management 42 32 17 6 1 2 0 76 7 93
2017 Information technology 41 37 15 3 2 2 0 79 5 148
2017 Internal audit 69 21 9 0 0 0 0 91 0 20
2017 Evaluation 39 29 23 0 0 9 0 75 0 21
2017 Data sciences 26 43 13 8 3 8 0 75 11 39
2017 Policy 35 43 13 6 1 3 0 80 7 310
2017 Project management 35 41 11 8 2 2 1 78 10 147
2017 Other services to the public 36 42 13 6 1 3 0 80 7 71
2017 None of the above 29 40 19 7 2 3 0 71 10 283
2014 Client contact centre 31 48 11 3 0 7 0 85 4 57
2014 Federal regulators 31 38 18 6 3 4 0 72 9 565
2014 Compliance, inspection and enforcement 32 41 15 4 3 4 0 76 8 574
2014 Communications or public affairs 37 36 16 5 2 5 0 76 7 108
2014 Access to information and privacy 64 15 21 0 0 0 0 79 0 19
2014 Security 39 33 13 7 5 2 0 74 12 207
2014 Science and technology 31 40 19 5 3 2 0 73 8 105
2014 Legal services 47 40 6 0 0 7 0 94 0 15
2014 Administration and operations 41 38 11 5 2 3 0 82 7 538
2014 Human resources 47 38 9 2 3 1 0 86 5 166
2014 Financial management 51 36 8 3 1 2 0 88 4 170
2014 Procurement 47 39 0 14 0 0 0 86 14 23
2014 Real property 34 42 8 8 4 4 0 79 13 50
2014 Materiel management 30 39 21 0 10 0 0 69 10 10
2014 Information management 40 42 14 3 1 0 0 82 4 108
2014 Information technology 56 31 5 5 1 2 0 89 6 130
2014 Internal audit 63 23 9 0 6 0 0 85 6 22
2014 Evaluation 38 44 7 4 0 7 0 88 4 29
2014 Other services to the public 34 36 16 3 5 7 0 75 8 80
2014 None of the above 35 36 15 5 4 4 1 75 9 434

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 44 35 10 4 2 4 0 83 7 36
2018 Federal regulators 38 39 12 6 3 0 0 78 10 513
2018 Compliance, inspection and enforcement 40 41 11 5 4 0 0 80 8 620
2018 Communications or public affairs 50 37 10 4 0 0 0 87 4 105
2018 Access to information and privacy 46 27 18 5 0 5 0 76 5 19
2018 Security 51 32 6 7 3 1 0 84 10 154
2018 Science and technology 52 32 8 4 4 0 0 84 7 84
2018 Legal services 72 18 10 0 0 0 0 90 0 15
2018 Administration and operations 51 36 9 3 1 0 0 87 4 434
2018 Human resources 63 30 5 0 1 0 0 94 1 191
2018 Financial management 56 32 7 1 3 1 0 89 4 190
2018 Procurement 56 33 4 4 4 0 0 89 7 23
2018 Real property 73 20 5 2 0 0 0 93 2 39
2018 Information management 43 37 11 6 1 2 0 81 7 78
2018 Information technology 58 28 9 3 2 0 0 86 5 139
2018 Internal audit 60 25 4 11 0 0 0 85 11 27
2018 Evaluation 54 33 3 9 0 0 0 87 9 24
2018 Data sciences 48 35 12 2 2 0 0 83 5 36
2018 Policy 52 34 9 3 1 1 0 87 4 379
2018 Project management 53 35 8 3 1 0 0 88 4 160
2018 Other services to the public 52 38 6 0 4 0 0 90 4 51
2018 None of the above 46 34 11 4 4 1 0 80 8 227
2017 Client contact centre 48 37 10 3 2 0 0 85 5 60
2017 Federal regulators 39 41 10 5 5 0 0 80 10 576
2017 Compliance, inspection and enforcement 41 41 10 4 4 0 0 82 8 689
2017 Communications or public affairs 48 44 4 2 0 1 0 94 2 106
2017 Access to information and privacy 51 37 0 6 6 0 0 88 12 16
2017 Security 38 37 15 6 4 1 0 75 10 160
2017 Science and technology 36 43 8 12 2 0 0 78 14 109
2017 Legal services 54 30 16 0 0 0 0 84 0 17
2017 Administration and operations 51 34 8 4 3 0 0 85 7 543
2017 Human resources 54 33 5 3 3 1 0 88 7 160
2017 Financial management 59 35 3 2 1 0 0 94 3 194
2017 Procurement 34 47 19 0 0 0 0 81 0 21
2017 Real property 50 39 11 0 0 0 0 89 0 36
2017 Information management 41 38 10 7 3 0 0 79 11 93
2017 Information technology 41 43 9 4 3 0 0 84 7 147
2017 Internal audit 75 15 9 0 0 0 0 91 0 20
2017 Evaluation 57 38 0 5 0 0 0 95 5 21
2017 Data sciences 36 39 12 5 8 0 0 75 13 39
2017 Policy 48 38 8 3 1 1 0 87 4 310
2017 Project management 50 31 10 6 1 0 1 82 8 147
2017 Other services to the public 44 32 12 7 4 0 0 77 11 70
2017 None of the above 40 39 10 8 3 0 0 80 11 284
2014 Client contact centre 38 47 12 2 0 2 0 86 2 57
2014 Federal regulators 40 35 12 7 5 0 0 76 12 565
2014 Compliance, inspection and enforcement 40 40 9 5 5 1 0 81 10 573
2014 Communications or public affairs 52 37 4 7 1 0 0 89 7 108
2014 Access to information and privacy 64 15 5 10 5 0 0 79 16 19
2014 Security 42 37 8 5 6 0 0 80 11 207
2014 Science and technology 44 32 14 4 6 0 0 76 9 105
2014 Legal services 53 33 7 0 7 0 0 86 7 15
2014 Administration and operations 51 34 9 2 2 1 0 86 5 538
2014 Human resources 58 31 5 3 4 0 0 89 6 166
2014 Financial management 63 29 5 2 0 1 0 93 2 170
2014 Procurement 52 34 5 5 4 0 0 86 9 23
2014 Real property 40 42 8 6 4 0 0 82 10 50
2014 Materiel management 22 68 0 0 10 0 0 90 10 10
2014 Information management 53 32 9 4 1 1 0 86 5 108
2014 Information technology 62 31 4 2 2 0 0 93 3 130
2014 Internal audit 58 32 4 6 0 0 0 90 6 22
2014 Evaluation 59 30 0 3 4 3 0 93 7 29
2014 Other services to the public 37 41 14 5 4 0 0 77 9 80
2014 None of the above 44 36 10 6 4 0 0 80 10 434

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 32 17 9 11 8 2 60 22 36
2018 Federal regulators 22 30 20 11 9 4 3 56 22 515
2018 Compliance, inspection and enforcement 22 32 22 10 9 5 1 57 20 625
2018 Communications or public affairs 19 31 19 15 6 4 7 55 23 105
2018 Access to information and privacy 19 30 32 10 0 5 4 54 11 19
2018 Security 23 32 19 7 14 5 1 58 23 156
2018 Science and technology 21 29 24 9 6 9 2 56 17 83
2018 Legal services 23 40 5 14 0 18 0 77 18 15
2018 Administration and operations 24 35 17 10 5 6 3 65 17 432
2018 Human resources 34 32 14 4 4 6 6 75 8 193
2018 Financial management 26 34 17 6 4 10 2 69 11 187
2018 Procurement 26 40 9 0 11 7 6 77 13 23
2018 Real property 33 34 18 10 0 0 6 71 10 39
2018 Information management 24 27 20 12 8 6 2 56 23 78
2018 Information technology 31 35 17 3 3 6 4 73 7 140
2018 Internal audit 25 31 11 7 3 9 13 73 14 28
2018 Evaluation 44 29 6 10 0 11 0 82 12 24
2018 Data sciences 32 29 16 7 8 3 7 67 16 35
2018 Policy 29 29 18 6 4 7 7 68 12 382
2018 Project management 33 26 16 9 4 6 7 68 14 163
2018 Other services to the public 26 13 27 22 7 2 4 42 30 51
2018 None of the above 26 27 18 10 14 3 3 56 25 226
2017 Client contact centre 30 37 12 8 5 3 5 72 14 60
2017 Federal regulators 25 34 15 10 11 3 2 62 22 575
2017 Compliance, inspection and enforcement 27 32 17 11 9 2 1 61 21 688
2017 Communications or public affairs 29 29 14 8 3 11 6 70 14 106
2017 Access to information and privacy 13 52 7 0 21 0 8 71 22 15
2017 Security 27 32 18 10 12 1 1 59 23 159
2017 Science and technology 30 23 19 10 10 5 3 58 21 110
2017 Legal services 12 42 22 12 6 0 6 58 19 17
2017 Administration and operations 27 32 15 8 8 5 6 66 18 543
2017 Human resources 36 28 16 6 5 5 5 71 12 161
2017 Financial management 32 31 11 7 6 6 7 72 16 194
2017 Procurement 23 53 9 5 5 5 0 80 10 21
2017 Real property 24 42 17 3 6 3 6 73 9 36
2017 Information management 23 31 13 13 9 6 6 61 24 93
2017 Information technology 31 37 10 6 7 4 5 75 14 148
2017 Internal audit 55 14 11 5 5 6 5 77 10 20
2017 Evaluation 29 29 0 14 14 14 0 68 32 21
2017 Data sciences 23 31 18 13 5 3 8 60 20 39
2017 Policy 34 29 11 5 3 9 9 76 11 310
2017 Project management 27 34 16 6 7 3 7 67 15 147
2017 Other services to the public 28 31 17 12 9 2 1 61 21 71
2017 None of the above 26 31 17 10 8 4 5 62 20 284
2014 Client contact centre 14 33 32 7 2 7 5 54 9 57
2014 Federal regulators 28 31 14 11 10 4 3 64 22 564
2014 Compliance, inspection and enforcement 27 33 14 11 8 4 2 65 21 573
2014 Communications or public affairs 27 31 23 5 5 4 6 65 10 108
2014 Access to information and privacy 37 26 10 10 10 0 6 67 22 19
2014 Security 26 33 13 8 14 2 4 63 24 207
2014 Science and technology 32 30 9 10 13 2 4 66 24 105
2014 Legal services 26 21 26 7 14 6 0 50 22 15
2014 Administration and operations 31 30 13 10 9 4 3 65 21 538
2014 Human resources 40 26 15 7 3 2 9 73 11 166
2014 Financial management 34 38 11 5 5 4 3 77 10 170
2014 Procurement 39 19 8 12 13 8 0 63 28 23
2014 Real property 24 37 15 6 8 4 7 68 15 50
2014 Materiel management 11 30 9 11 20 8 11 51 38 10
2014 Information management 39 28 12 6 7 5 2 72 15 108
2014 Information technology 41 24 18 6 6 2 2 68 13 130
2014 Internal audit 45 31 14 5 6 0 0 75 11 22
2014 Evaluation 40 20 14 13 3 7 3 66 18 29
2014 Other services to the public 29 23 22 8 10 4 5 56 19 80
2014 None of the above 33 28 16 7 10 3 3 65 18 434

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 48 11 0 2 7 2 85 3 36
2018 Federal regulators 29 39 16 8 6 2 1 70 14 517
2018 Compliance, inspection and enforcement 28 41 17 8 4 2 1 70 13 625
2018 Communications or public affairs 26 46 14 9 2 1 2 74 12 105
2018 Access to information and privacy 32 41 10 17 0 0 0 73 17 19
2018 Security 34 36 13 9 5 1 1 73 14 156
2018 Science and technology 25 42 15 4 9 5 1 71 13 85
2018 Legal services 31 37 5 13 0 9 5 79 16 15
2018 Administration and operations 33 39 15 8 3 2 1 74 11 434
2018 Human resources 44 39 7 6 2 1 0 84 8 194
2018 Financial management 37 34 11 9 4 4 0 75 14 192
2018 Procurement 56 26 7 4 4 0 4 85 8 23
2018 Real property 30 54 8 5 0 0 2 87 5 38
2018 Information management 22 41 20 11 2 2 3 65 14 79
2018 Information technology 33 38 13 8 3 2 3 75 12 139
2018 Internal audit 52 19 17 4 5 3 0 73 9 28
2018 Evaluation 50 25 3 17 0 5 0 78 18 24
2018 Data sciences 30 38 5 22 0 0 4 72 22 36
2018 Policy 29 37 16 10 4 4 0 69 14 377
2018 Project management 27 42 12 11 6 1 1 70 18 163
2018 Other services to the public 38 27 21 5 7 2 0 67 12 51
2018 None of the above 30 28 19 10 10 2 1 60 20 229
2017 Client contact centre 33 36 11 8 5 7 0 74 14 61
2017 Federal regulators 33 38 11 10 4 3 1 74 15 574
2017 Compliance, inspection and enforcement 34 41 12 7 4 2 0 77 11 687
2017 Communications or public affairs 29 45 6 10 4 4 2 79 15 105
2017 Access to information and privacy 37 39 6 6 6 6 0 81 13 16
2017 Security 32 34 19 9 3 3 0 68 12 161
2017 Science and technology 31 50 12 4 3 0 0 81 7 109
2017 Legal services 36 30 16 18 0 0 0 66 18 17
2017 Administration and operations 36 36 11 8 4 4 1 75 13 538
2017 Human resources 48 33 8 5 3 1 2 84 9 160
2017 Financial management 42 41 10 5 0 1 0 84 6 193
2017 Procurement 29 52 19 0 0 0 0 81 0 21
2017 Real property 30 39 25 3 3 0 0 69 6 36
2017 Information management 33 33 9 7 8 7 3 73 17 93
2017 Information technology 35 41 11 9 5 0 0 76 13 148
2017 Internal audit 43 29 14 5 0 9 0 79 5 20
2017 Evaluation 23 53 5 14 0 4 0 80 15 21
2017 Data sciences 29 28 15 15 8 5 0 60 24 39
2017 Policy 30 41 12 9 2 6 0 76 11 309
2017 Project management 33 41 11 9 3 1 1 75 13 148
2017 Other services to the public 40 31 13 7 7 2 0 72 14 71
2017 None of the above 32 32 15 7 7 5 2 68 16 281
2014 Client contact centre 25 40 13 10 2 11 0 73 13 57
2014 Federal regulators 34 38 13 6 5 2 1 75 12 565
2014 Compliance, inspection and enforcement 35 39 13 7 4 3 0 76 11 574
2014 Communications or public affairs 45 41 4 5 3 2 1 88 8 108
2014 Access to information and privacy 31 31 16 0 16 5 0 66 17 19
2014 Security 36 40 6 8 6 2 1 79 15 206
2014 Science and technology 26 45 12 6 7 4 0 74 13 105
2014 Legal services 13 61 13 6 7 0 0 75 12 15
2014 Administration and operations 40 34 9 7 5 3 1 78 12 537
2014 Human resources 51 32 7 4 4 1 2 85 8 166
2014 Financial management 40 38 11 6 2 3 0 80 9 170
2014 Procurement 31 42 17 0 9 0 0 74 9 23
2014 Real property 30 44 6 10 5 0 4 77 17 50
2014 Materiel management 34 47 0 0 20 0 0 80 20 10
2014 Information management 36 37 15 7 2 3 0 75 10 108
2014 Information technology 50 35 9 1 4 1 1 87 5 130
2014 Internal audit 58 27 0 0 10 5 0 89 11 22
2014 Evaluation 34 42 16 7 0 0 0 76 7 29
2014 Other services to the public 24 39 11 13 10 4 0 65 24 80
2014 None of the above 34 34 15 7 4 5 1 72 12 433

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 44 15 6 9 0 0 70 15 36
2018 Federal regulators 23 39 24 8 6 1 0 62 14 518
2018 Compliance, inspection and enforcement 22 40 24 7 5 1 0 64 12 619
2018 Communications or public affairs 23 40 26 6 2 3 0 65 8 105
2018 Access to information and privacy 49 28 10 13 0 0 0 78 13 19
2018 Security 31 35 18 7 8 2 0 67 15 157
2018 Science and technology 29 40 19 5 5 2 0 71 10 85
2018 Legal services 36 32 32 0 0 0 0 68 0 15
2018 Administration and operations 32 38 18 8 3 2 0 71 11 435
2018 Human resources 36 38 16 7 1 2 0 75 9 192
2018 Financial management 34 39 17 5 3 2 0 75 7 191
2018 Procurement 47 29 20 0 0 4 0 79 0 23
2018 Real property 33 47 15 5 0 0 0 80 5 39
2018 Information management 19 40 26 11 1 3 0 61 12 79
2018 Information technology 38 36 17 6 2 2 0 75 8 138
2018 Internal audit 32 35 26 4 0 4 0 69 4 27
2018 Evaluation 16 68 8 3 0 5 0 88 4 24
2018 Data sciences 28 35 22 13 0 3 0 65 13 35
2018 Policy 30 36 19 9 3 3 0 68 12 377
2018 Project management 27 39 24 4 5 3 0 67 8 161
2018 Other services to the public 35 26 31 8 0 0 0 61 8 51
2018 None of the above 26 33 23 8 6 3 0 62 15 228

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 23 24 4 16 12 0 50 23 36
2018 Federal regulators 18 25 22 12 12 8 2 48 27 517
2018 Compliance, inspection and enforcement 19 31 18 11 11 8 1 55 25 618
2018 Communications or public affairs 8 25 22 20 13 6 6 38 38 105
2018 Access to information and privacy 5 29 34 10 8 14 0 40 20 19
2018 Security 22 23 21 11 18 4 2 47 30 157
2018 Science and technology 16 31 18 7 15 10 3 54 25 85
2018 Legal services 18 37 13 5 0 28 0 75 6 15
2018 Administration and operations 18 26 22 11 11 10 1 50 25 435
2018 Human resources 24 21 26 11 6 8 4 51 19 194
2018 Financial management 22 26 15 13 9 13 1 56 26 192
2018 Procurement 38 20 23 4 7 4 4 63 12 23
2018 Real property 15 19 21 10 6 20 8 48 22 39
2018 Information management 22 26 16 12 12 9 3 55 27 79
2018 Information technology 22 28 25 9 5 11 0 56 16 138
2018 Internal audit 31 13 17 13 5 17 3 55 23 28
2018 Evaluation 18 19 16 17 0 26 4 53 24 23
2018 Data sciences 19 20 14 20 12 14 2 46 38 36
2018 Policy 19 15 21 13 11 17 4 43 30 378
2018 Project management 16 22 25 12 10 13 2 45 26 163
2018 Other services to the public 23 27 19 7 18 6 0 53 26 50
2018 None of the above 20 21 24 10 15 6 3 46 28 228
2017 Client contact centre 12 32 30 11 4 7 5 49 17 61
2017 Federal regulators 19 27 17 14 12 9 2 52 29 576
2017 Compliance, inspection and enforcement 20 32 16 12 9 9 2 59 24 688
2017 Communications or public affairs 11 16 15 17 11 19 10 39 39 106
2017 Access to information and privacy 18 33 6 18 12 6 6 58 35 16
2017 Security 20 23 14 13 19 7 2 48 36 160
2017 Science and technology 19 24 17 16 12 11 0 49 32 110
2017 Legal services 30 0 24 6 23 17 0 36 35 17
2017 Administration and operations 19 25 20 13 8 10 5 51 25 541
2017 Human resources 24 22 20 10 7 11 6 56 20 159
2017 Financial management 19 23 25 11 6 11 5 50 21 194
2017 Procurement 20 29 23 10 14 5 0 51 25 21
2017 Real property 19 31 14 11 14 11 0 56 28 36
2017 Information management 15 19 20 9 11 22 4 46 26 93
2017 Information technology 17 24 23 15 10 6 4 46 28 148
2017 Internal audit 32 5 25 9 9 15 5 46 23 20
2017 Evaluation 9 29 16 9 14 23 0 50 30 21
2017 Data sciences 11 10 21 15 16 24 3 29 42 38
2017 Policy 12 22 19 14 12 16 5 43 33 310
2017 Project management 12 21 23 14 8 16 6 42 28 147
2017 Other services to the public 23 28 20 9 18 3 0 52 27 71
2017 None of the above 16 23 19 11 14 12 5 47 30 281
2014 Client contact centre 13 25 25 13 8 16 0 45 26 57
2014 Federal regulators 16 26 18 13 16 9 2 47 32 565
2014 Compliance, inspection and enforcement 19 27 19 13 12 9 2 52 27 574
2014 Communications or public affairs 14 18 18 20 12 13 5 38 40 108
2014 Access to information and privacy 16 15 16 5 21 21 6 42 36 19
2014 Security 11 27 19 16 18 8 2 42 37 207
2014 Science and technology 16 20 26 8 18 10 1 40 30 105
2014 Legal services 13 14 41 7 18 0 7 29 27 15
2014 Administration and operations 19 24 17 12 12 12 4 52 28 537
2014 Human resources 20 30 13 13 10 11 3 58 26 166
2014 Financial management 16 28 19 13 8 11 6 53 25 170
2014 Procurement 18 21 23 4 26 8 0 43 33 23
2014 Real property 12 27 18 15 12 13 4 47 32 50
2014 Materiel management 32 11 17 0 41 0 0 43 41 10
2014 Information management 20 17 28 11 11 12 1 43 25 108
2014 Information technology 25 20 19 12 9 11 4 52 25 130
2014 Internal audit 31 28 0 5 23 4 9 68 32 22
2014 Evaluation 28 18 11 17 13 13 0 53 35 29
2014 Other services to the public 15 25 22 12 12 13 0 47 28 80
2014 None of the above 13 16 20 13 17 15 5 37 38 434

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 16 84 37
2018 Federal regulators 16 84 516
2018 Compliance, inspection and enforcement 16 84 626
2018 Communications or public affairs 19 81 105
2018 Security 18 82 157
2018 Science and technology 14 86 85
2018 Administration and operations 16 84 437
2018 Human resources 9 91 193
2018 Financial management 8 92 191
2018 Real property 0 100 39
2018 Information management 21 79 79
2018 Information technology 6 94 140
2018 Policy 11 89 381
2018 Project management 14 86 163
2018 Other services to the public 19 81 51
2018 None of the above 18 82 227

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 40 81
2018 Compliance, inspection and enforcement 53 99
2018 Communications or public affairs 45 20
2018 Security 49 28
2018 Science and technology 63 12
2018 Administration and operations 69 72
2018 Human resources 44 19
2018 Financial management 30 17
2018 Information management 58 17
2018 Policy 44 45
2018 Project management 47 23
2018 None of the above 48 40

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 51 81
2018 Compliance, inspection and enforcement 59 99
2018 Communications or public affairs 50 20
2018 Security 60 28
2018 Administration and operations 53 72
2018 Human resources 56 19
2018 Information management 42 17
2018 Policy 81 45
2018 Project management 65 23
2018 None of the above 56 40

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 8 81
2018 Compliance, inspection and enforcement 5 99
2018 Security 0 28
2018 Information management 0 17

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 81
2018 Communications or public affairs 0 20
2018 Security 0 28
2018 Science and technology 0 12
2018 Administration and operations 0 72
2018 Human resources 0 19
2018 Financial management 0 17
2018 Information management 0 17
2018 Policy 0 45
2018 Project management 0 23
2018 None of the above 0 40

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 7 81
2018 Compliance, inspection and enforcement 7 99
2018 Communications or public affairs 0 20
2018 Science and technology 0 12
2018 Administration and operations 0 72

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 17 81
2018 Compliance, inspection and enforcement 15 99
2018 Administration and operations 0 72
2018 Human resources 0 19
2018 Information management 0 17
2018 None of the above 13 40

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 5 99
2018 Human resources 0 19
2018 Financial management 0 17
2018 Information management 0 17

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 37 81
2018 Compliance, inspection and enforcement 33 98
2018 Communications or public affairs 30 20
2018 Security 29 28
2018 Administration and operations 37 71
2018 Financial management 42 17
2018 Information management 30 17
2018 Policy 26 45
2018 Project management 48 23
2018 None of the above 56 40

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 43 81
2018 Compliance, inspection and enforcement 40 98
2018 Communications or public affairs 35 20
2018 Security 57 28
2018 Administration and operations 31 71
2018 Human resources 41 19
2018 Financial management 64 17
2018 Information management 34 17
2018 Policy 49 45
2018 Project management 35 23
2018 None of the above 40 40

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Federal regulators 43 81
2018 Compliance, inspection and enforcement 54 98
2018 Communications or public affairs 40 20
2018 Security 44 28
2018 Administration and operations 53 71
2018 Human resources 30 19
2018 Financial management 52 17
2018 Information management 45 17
2018 Policy 63 45
2018 Project management 50 23
2018 None of the above 50 40

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 37 81
2018 Compliance, inspection and enforcement 32 98
2018 Communications or public affairs 25 20
2018 Security 40 28
2018 Science and technology 47 12
2018 Administration and operations 48 71
2018 Human resources 30 19
2018 Financial management 58 17
2018 Information management 37 17
2018 Policy 40 45
2018 Project management 44 23
2018 None of the above 40 40

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 40 81
2018 Compliance, inspection and enforcement 43 98
2018 Security 42 28
2018 Science and technology 54 12
2018 Administration and operations 31 71
2018 Human resources 31 19
2018 Financial management 46 17
2018 Information management 45 17
2018 Policy 42 45
2018 Project management 28 23
2018 None of the above 34 40

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 60 81
2018 Compliance, inspection and enforcement 51 98
2018 Communications or public affairs 50 20
2018 Security 61 28
2018 Administration and operations 55 71
2018 Human resources 46 19
2018 Financial management 60 17
2018 Information management 37 17
2018 Policy 53 45
2018 Project management 65 23
2018 None of the above 50 40

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 33 81
2018 Compliance, inspection and enforcement 32 98
2018 Communications or public affairs 40 20
2018 Security 29 28
2018 Science and technology 43 12
2018 Administration and operations 21 71
2018 Financial management 48 17
2018 Policy 27 45
2018 Project management 29 23
2018 None of the above 36 40

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 81
2018 Communications or public affairs 0 20
2018 Security 0 28
2018 Administration and operations 0 71
2018 Human resources 0 19
2018 Financial management 0 17
2018 Information management 0 17
2018 Policy 0 45
2018 Project management 0 23

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 7 81
2018 Compliance, inspection and enforcement 7 98
2018 Administration and operations 17 71
2018 Information management 0 17
2018 Policy 17 45

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 9 81
2018 Compliance, inspection and enforcement 9 98
2018 Communications or public affairs 0 20
2018 Human resources 0 19
2018 Information management 0 17
2018 None of the above 30 40

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 47 81
2018 Compliance, inspection and enforcement 51 98
2018 Communications or public affairs 25 20
2018 Security 51 28
2018 Science and technology 43 12
2018 Administration and operations 38 71
2018 Human resources 65 19
2018 Financial management 34 17
2018 Policy 59 45
2018 Project management 38 23
2018 None of the above 34 40

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 23 81
2018 Compliance, inspection and enforcement 18 98
2018 Communications or public affairs 25 20
2018 Science and technology 60 12
2018 Administration and operations 19 71
2018 Financial management 42 17
2018 Information management 31 17
2018 Policy 11 45
2018 Project management 38 23
2018 None of the above 40 40

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 13 81
2018 Compliance, inspection and enforcement 17 98
2018 Administration and operations 13 71
2018 Human resources 0 19
2018 Policy 13 45
2018 Project management 20 23
2018 None of the above 16 40

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 56 81
2018 Compliance, inspection and enforcement 57 99
2018 Communications or public affairs 50 20
2018 Security 51 28
2018 Science and technology 60 12
2018 Administration and operations 58 72
2018 Human resources 53 19
2018 Financial management 54 17
2018 Information management 58 17
2018 Policy 54 45
2018 Project management 65 23
2018 None of the above 60 39

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 29 81
2018 Compliance, inspection and enforcement 26 99
2018 Communications or public affairs 30 20
2018 Security 19 28
2018 Administration and operations 29 72
2018 Financial management 48 17
2018 Project management 25 23
2018 None of the above 30 39

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 11 81
2018 Compliance, inspection and enforcement 8 99
2018 Human resources 0 19
2018 None of the above 21 39

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Federal regulators 21 81
2018 Compliance, inspection and enforcement 26 99
2018 Communications or public affairs 0 20
2018 Science and technology 43 12
2018 Administration and operations 11 72
2018 None of the above 12 39

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 8 81
2018 Compliance, inspection and enforcement 6 99
2018 Communications or public affairs 0 20
2018 Information management 0 17
2018 Project management 0 23
2018 None of the above 17 39

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 8 81
2018 Compliance, inspection and enforcement 12 99
2018 Communications or public affairs 0 20
2018 Financial management 0 17
2018 Information management 0 17
2018 Project management 0 23

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 17 81
2018 Compliance, inspection and enforcement 19 99
2018 Administration and operations 16 72
2018 Human resources 0 19
2018 Policy 13 45
2018 None of the above 19 39

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 14 81
2018 Compliance, inspection and enforcement 16 99
2018 Communications or public affairs 0 20
2018 Administration and operations 9 72
2018 Human resources 0 19
2018 Information management 0 17
2018 Policy 13 45
2018 Project management 20 23
2018 None of the above 19 39

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 19 81
2018 Compliance, inspection and enforcement 26 99
2018 Communications or public affairs 25 20
2018 Security 28 28
2018 Administration and operations 27 72
2018 Human resources 31 19
2018 Information management 27 17
2018 Policy 27 45
2018 Project management 22 23
2018 None of the above 18 39

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 15 73
2018 Compliance, inspection and enforcement 7 88
2018 Administration and operations 11 71
2018 Policy 0 42

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 12 73
2018 Compliance, inspection and enforcement 22 88
2018 Administration and operations 25 71
2018 Policy 20 42
2018 Project management 21 23

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 7 73
2018 Administration and operations 11 71
2018 Human resources 0 18
2018 Financial management 30 17

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 11 73
2018 Compliance, inspection and enforcement 7 88
2018 Security 0 25
2018 Administration and operations 20 71
2018 Human resources 0 18
2018 Project management 0 23

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 13 73
2018 Compliance, inspection and enforcement 11 88
2018 Administration and operations 12 71
2018 Financial management 31 17

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 11 88
2018 Human resources 0 18

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 6 73
2018 Compliance, inspection and enforcement 8 88
2018 Communications or public affairs 0 20
2018 Administration and operations 15 71
2018 Human resources 38 18
2018 Policy 31 42
2018 Project management 37 23

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 7 73
2018 Compliance, inspection and enforcement 7 88
2018 Administration and operations 16 71

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 11 88
2018 Administration and operations 18 71

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 28 73
2018 Compliance, inspection and enforcement 35 88
2018 Security 22 25
2018 Administration and operations 25 71
2018 Policy 46 42
2018 Project management 25 23
2018 None of the above 38 38

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 12 73
2018 Compliance, inspection and enforcement 8 88
2018 Information management 0 16
2018 None of the above 16 38

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 37 73
2018 Compliance, inspection and enforcement 43 88
2018 Communications or public affairs 45 20
2018 Security 46 25
2018 Administration and operations 44 71
2018 Human resources 32 18
2018 Financial management 64 17
2018 Information management 44 16
2018 Policy 58 42
2018 Project management 46 23
2018 None of the above 60 38

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 20
2018 Security 0 25
2018 Human resources 0 18
2018 Information management 0 16
2018 Policy 0 42
2018 Project management 0 23

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 49 73
2018 Compliance, inspection and enforcement 52 88
2018 Communications or public affairs 50 20
2018 Security 60 25
2018 Administration and operations 55 71
2018 Human resources 43 18
2018 Information management 34 16
2018 Policy 72 42
2018 Project management 55 23
2018 None of the above 55 38

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 6 88
2018 Communications or public affairs 0 20
2018 Security 0 25
2018 Human resources 0 18
2018 Financial management 0 17
2018 Policy 0 42
2018 Project management 0 23

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 16 73
2018 Compliance, inspection and enforcement 15 88
2018 Administration and operations 13 71
2018 Policy 12 42
2018 None of the above 17 38

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 19 16 4 9 34 6 52 21 36
2018 Federal regulators 13 19 26 9 9 20 5 42 23 517
2018 Compliance, inspection and enforcement 14 21 24 6 8 24 4 47 20 624
2018 Communications or public affairs 11 15 33 11 3 18 9 35 20 105
2018 Access to information and privacy 5 32 25 0 0 34 5 60 0 18
2018 Security 19 19 21 8 13 13 6 47 26 157
2018 Science and technology 16 14 17 4 10 29 9 50 23 85
2018 Legal services 37 19 5 6 0 28 6 84 9 14
2018 Administration and operations 19 18 24 8 5 22 4 51 17 435
2018 Human resources 25 22 17 4 2 23 6 67 9 193
2018 Financial management 23 17 19 6 3 29 4 59 12 191
2018 Procurement 34 13 22 0 4 18 10 64 5 24
2018 Real property 26 19 20 7 0 19 9 63 10 37
2018 Information management 14 17 27 5 10 21 6 43 20 78
2018 Information technology 24 20 16 2 3 27 9 68 7 136
2018 Internal audit 25 7 18 0 0 34 16 64 0 28
2018 Evaluation 15 25 8 10 0 34 8 70 17 24
2018 Data sciences 13 18 7 8 2 40 12 63 21 36
2018 Policy 13 12 23 5 4 36 8 44 15 379
2018 Project management 16 13 22 7 3 34 6 48 16 162
2018 Other services to the public 17 20 21 4 6 29 3 54 15 51
2018 None of the above 16 17 26 5 11 20 5 43 22 228
2017 Client contact centre 16 27 23 4 2 19 9 60 8 61
2017 Federal regulators 14 17 20 8 9 25 6 46 25 575
2017 Compliance, inspection and enforcement 16 21 23 7 8 21 5 50 20 689
2017 Communications or public affairs 11 13 14 7 3 42 10 51 21 106
2017 Access to information and privacy 12 43 12 7 6 6 13 68 17 16
2017 Security 15 23 17 12 8 16 9 51 26 160
2017 Science and technology 12 19 19 6 8 29 7 49 22 110
2017 Legal services 0 12 24 18 0 28 18 23 33 17
2017 Administration and operations 17 21 19 5 6 24 7 56 16 540
2017 Human resources 16 21 21 4 6 24 8 55 14 161
2017 Financial management 21 19 15 4 3 30 8 65 11 195
2017 Procurement 25 5 24 9 5 23 9 44 21 21
2017 Real property 8 25 19 6 6 31 6 52 18 36
2017 Information management 10 13 27 4 7 27 12 37 20 93
2017 Information technology 20 22 20 2 5 18 12 61 11 148
2017 Internal audit 20 20 5 5 4 36 9 75 16 20
2017 Evaluation 16 9 18 5 14 38 0 41 30 21
2017 Data sciences 13 15 5 8 10 41 8 56 34 39
2017 Policy 10 14 19 6 4 38 10 47 18 309
2017 Project management 16 15 15 7 4 32 11 54 20 148
2017 Other services to the public 19 19 12 10 12 20 8 53 31 71
2017 None of the above 16 15 22 7 10 24 7 45 24 284
2014 Client contact centre 7 22 21 8 2 30 10 49 16 57
2014 Federal regulators 13 14 22 7 10 28 5 41 26 565
2014 Compliance, inspection and enforcement 15 20 18 8 8 25 5 51 23 574
2014 Communications or public affairs 12 18 23 5 8 26 9 46 19 108
2014 Access to information and privacy 16 5 27 10 16 16 10 28 35 19
2014 Security 16 17 22 6 12 23 6 45 25 207
2014 Science and technology 16 16 17 2 10 29 9 53 19 105
2014 Legal services 14 27 20 0 7 20 12 61 10 15
2014 Administration and operations 17 20 18 6 8 24 7 53 21 538
2014 Human resources 21 25 12 4 3 28 7 71 10 166
2014 Financial management 22 15 17 6 2 28 10 60 12 170
2014 Procurement 31 13 10 4 13 25 4 62 24 23
2014 Real property 18 14 14 6 4 39 4 58 18 50
2014 Materiel management 22 21 18 0 20 19 0 53 24 10
2014 Information management 15 16 26 4 5 23 12 48 13 108
2014 Information technology 23 19 20 2 2 21 13 64 6 130
2014 Internal audit 22 18 17 9 6 19 9 55 21 22
2014 Evaluation 14 11 14 10 4 38 10 47 26 29
2014 Other services to the public 17 19 23 6 13 18 4 46 24 80
2014 None of the above 10 13 24 7 7 30 9 37 24 433

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 38 29 11 4 5 14 0 77 10 37
2018 Federal regulators 27 29 23 9 7 6 0 59 16 517
2018 Compliance, inspection and enforcement 26 36 20 7 6 6 0 66 14 623
2018 Communications or public affairs 24 36 27 4 3 7 0 64 7 105
2018 Access to information and privacy 30 19 33 5 0 13 0 57 6 19
2018 Security 31 32 17 8 8 5 1 66 16 156
2018 Science and technology 28 27 19 7 7 12 0 62 16 84
2018 Legal services 50 18 5 5 0 22 0 87 7 15
2018 Administration and operations 32 31 16 7 5 9 0 70 13 435
2018 Human resources 35 35 15 4 1 7 1 77 6 194
2018 Financial management 37 29 12 5 3 13 1 77 9 188
2018 Procurement 43 24 16 7 4 4 4 72 11 24
2018 Real property 36 37 19 2 0 6 0 77 3 38
2018 Information management 26 41 21 5 1 6 0 71 6 78
2018 Information technology 39 31 14 1 3 11 1 80 5 137
2018 Internal audit 37 32 11 0 3 7 10 83 4 28
2018 Evaluation 32 29 16 9 0 14 0 71 11 24
2018 Data sciences 22 23 16 10 0 23 7 64 14 35
2018 Policy 26 28 19 6 4 16 1 66 11 380
2018 Project management 28 34 20 4 2 10 1 70 7 163
2018 Other services to the public 26 30 22 4 3 16 0 66 8 51
2018 None of the above 29 27 18 6 9 9 1 63 17 227
2017 Client contact centre 28 34 23 1 0 13 2 72 2 61
2017 Federal regulators 24 33 19 6 8 8 1 63 15 574
2017 Compliance, inspection and enforcement 28 33 20 7 5 6 1 66 13 690
2017 Communications or public affairs 22 33 17 5 2 22 0 70 9 106
2017 Access to information and privacy 18 62 0 7 6 6 0 86 14 16
2017 Security 25 33 18 9 6 9 1 64 16 161
2017 Science and technology 28 31 20 3 9 8 0 65 14 110
2017 Legal services 24 18 18 18 0 10 12 54 23 17
2017 Administration and operations 30 32 16 6 5 10 1 69 13 538
2017 Human resources 27 34 19 4 3 11 1 70 9 159
2017 Financial management 34 31 14 3 2 15 2 78 6 195
2017 Procurement 25 28 19 9 5 14 0 62 16 21
2017 Real property 27 36 17 3 6 9 3 71 10 36
2017 Information management 16 38 23 6 3 12 1 62 11 92
2017 Information technology 29 37 18 3 3 8 2 73 7 148
2017 Internal audit 41 25 10 9 9 6 0 70 20 20
2017 Evaluation 30 29 9 5 9 19 0 72 17 21
2017 Data sciences 19 37 13 8 10 13 0 64 21 38
2017 Policy 21 31 15 8 3 21 2 67 14 309
2017 Project management 26 29 20 7 4 13 2 64 13 148
2017 Other services to the public 33 29 13 8 7 9 0 68 17 71
2017 None of the above 21 25 22 9 8 12 3 54 20 283
2014 Client contact centre 22 42 16 2 3 11 4 75 6 57
2014 Federal regulators 20 27 24 8 7 12 2 55 17 565
2014 Compliance, inspection and enforcement 23 31 21 7 6 11 1 61 14 573
2014 Communications or public affairs 22 33 19 8 4 15 0 64 14 108
2014 Access to information and privacy 37 37 10 0 16 0 0 74 16 19
2014 Security 25 31 22 7 7 6 1 61 15 207
2014 Science and technology 28 33 15 4 7 14 0 71 13 105
2014 Legal services 27 27 26 0 7 12 0 63 7 15
2014 Administration and operations 27 30 19 7 5 12 1 66 13 538
2014 Human resources 30 34 16 3 4 12 1 74 7 166
2014 Financial management 34 29 16 5 2 13 2 74 8 170
2014 Procurement 35 31 17 0 13 4 0 69 14 23
2014 Real property 24 36 10 6 2 19 2 77 10 50
2014 Materiel management 22 19 28 11 20 0 0 42 31 10
2014 Information management 31 22 25 4 2 12 5 64 7 108
2014 Information technology 38 34 10 3 1 14 0 84 5 130
2014 Internal audit 37 36 17 0 10 0 0 72 10 22
2014 Evaluation 31 13 21 0 4 31 0 64 5 29
2014 Other services to the public 24 22 26 7 9 11 1 53 17 79
2014 None of the above 19 28 21 7 5 16 3 58 15 434

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Federal regulators 8 92 513
2018 Compliance, inspection and enforcement 9 91 624
2018 Communications or public affairs 6 94 105
2018 Security 10 90 155
2018 Science and technology 6 94 84
2018 Administration and operations 5 95 435
2018 Human resources 3 97 193
2018 Financial management 6 94 192
2018 Procurement 0 100 24
2018 Real property 0 100 39
2018 Information management 8 92 79
2018 Information technology 5 95 139
2018 Internal audit 0 100 27
2018 Policy 8 92 380
2018 Project management 5 95 163
2018 None of the above 7 93 228

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 40 40
2018 Compliance, inspection and enforcement 28 53
2018 Administration and operations 52 20
2018 Policy 50 29
2018 None of the above 37 16

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 66 40
2018 Compliance, inspection and enforcement 72 53
2018 Administration and operations 67 20
2018 Financial management 100 10

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 40
2018 Administration and operations 0 20
2018 Financial management 0 10

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 40
2018 Compliance, inspection and enforcement 0 53
2018 Administration and operations 0 20
2018 Financial management 0 10
2018 Policy 0 29
2018 None of the above 0 16

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 12 53
2018 Financial management 0 10
2018 None of the above 0 16

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Financial management 0 10
2018 Policy 0 29

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 9 53
2018 Policy 28 29

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 15 40
2018 Compliance, inspection and enforcement 21 53
2018 Policy 28 29
2018 None of the above 37 16

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 40
2018 Compliance, inspection and enforcement 8 53
2018 Policy 18 29

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Security 0 15
2018 Administration and operations 0 19
2018 Financial management 0 11

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 19 40
2018 Compliance, inspection and enforcement 30 53
2018 Security 33 15
2018 Policy 38 29
2018 None of the above 40 16

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 29 40
2018 Compliance, inspection and enforcement 37 53
2018 Security 38 15
2018 Administration and operations 26 19
2018 Policy 40 29
2018 None of the above 36 16

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 53
2018 Security 0 15
2018 Financial management 0 11
2018 None of the above 0 16

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 40
2018 Security 0 15
2018 Administration and operations 0 19
2018 Financial management 0 11
2018 Policy 0 29
2018 None of the above 0 16

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Security 0 15
2018 Policy 23 29

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 14 40
2018 Security 0 15
2018 Policy 30 29

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 40
2018 Security 0 15
2018 Administration and operations 0 19
2018 Financial management 0 11
2018 Policy 0 29
2018 None of the above 0 16

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 12 53

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 40
2018 Compliance, inspection and enforcement 0 53
2018 Security 0 15
2018 Administration and operations 0 19
2018 Financial management 0 11
2018 Policy 0 29
2018 None of the above 0 16

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 24 40
2018 Compliance, inspection and enforcement 28 53
2018 Administration and operations 31 19

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 38 40
2018 Compliance, inspection and enforcement 32 53
2018 Administration and operations 68 20
2018 Policy 22 29
2018 None of the above 34 16

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 12 40
2018 Compliance, inspection and enforcement 17 53
2018 Administration and operations 32 20
2018 Policy 17 29

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Federal regulators 25 40
2018 Compliance, inspection and enforcement 21 53
2018 Security 39 15
2018 Administration and operations 22 20

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Security 0 15
2018 Administration and operations 0 20
2018 Financial management 0 11

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 14 40
2018 Compliance, inspection and enforcement 15 53
2018 Administration and operations 0 20
2018 Financial management 0 11
2018 None of the above 0 16

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 9 53

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 13 40

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 44 40
2018 Compliance, inspection and enforcement 46 53
2018 Security 37 15
2018 Administration and operations 24 20
2018 Policy 55 29
2018 None of the above 45 16

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Security 0 12
2018 None of the above 0 16

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 21 35
2018 Administration and operations 25 20
2018 Policy 18 26

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 45
2018 Policy 0 26
2018 None of the above 0 16

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 45
2018 Security 0 12
2018 Administration and operations 0 20
2018 Policy 0 26
2018 None of the above 0 16

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Security 0 12
2018 Financial management 0 11
2018 Policy 0 26

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Policy 0 26
2018 None of the above 0 16

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Policy 23 26
2018 None of the above 0 16

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 11 45
2018 Administration and operations 0 20
2018 Financial management 0 11
2018 Policy 0 26

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 11 45
2018 Security 0 12
2018 Financial management 0 11

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 17 35
2018 Compliance, inspection and enforcement 39 45
2018 Policy 22 26
2018 None of the above 37 16

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Security 0 12
2018 Policy 0 26

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 34 35
2018 Compliance, inspection and enforcement 46 45
2018 Administration and operations 33 20
2018 Financial management 47 11
2018 Policy 18 26
2018 None of the above 59 16

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 45
2018 Security 0 12
2018 Financial management 0 11
2018 Policy 0 26

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 61 35
2018 Compliance, inspection and enforcement 61 45
2018 Security 41 12
2018 Administration and operations 51 20
2018 Financial management 53 11
2018 Policy 61 26

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Financial management 0 11
2018 Policy 0 26

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 13 45
2018 Financial management 0 11
2018 None of the above 32 16

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 16 24 0 4 37 6 51 7 36
2018 Federal regulators 15 17 29 4 5 25 5 45 13 512
2018 Compliance, inspection and enforcement 15 20 27 2 6 27 3 50 12 623
2018 Communications or public affairs 9 18 34 5 2 22 11 39 10 105
2018 Access to information and privacy 5 13 23 18 0 42 0 30 30 19
2018 Security 21 16 29 4 6 18 6 49 13 156
2018 Science and technology 17 11 19 5 2 36 10 52 14 85
2018 Legal services 36 9 18 0 0 32 5 71 0 15
2018 Administration and operations 21 17 26 4 1 26 5 56 7 435
2018 Human resources 30 20 16 4 1 24 5 71 7 194
2018 Financial management 23 19 16 3 1 35 4 69 6 191
2018 Procurement 27 13 19 0 0 31 10 68 0 24
2018 Real property 25 19 12 2 0 33 9 75 4 38
2018 Information management 18 20 28 5 1 22 5 53 8 78
2018 Information technology 23 19 19 1 2 27 9 66 4 139
2018 Internal audit 25 7 14 0 0 37 16 69 0 28
2018 Evaluation 17 16 11 6 0 42 8 66 11 24
2018 Data sciences 13 5 15 2 5 48 12 45 18 36
2018 Policy 13 12 24 2 2 39 7 47 8 379
2018 Project management 16 15 22 4 1 36 6 54 8 163
2018 Other services to the public 23 19 29 0 0 27 2 59 0 50
2018 None of the above 19 14 27 1 6 26 6 49 11 229
2017 Client contact centre 11 24 23 2 0 34 5 59 3 61
2017 Federal regulators 14 17 24 4 3 31 8 50 12 576
2017 Compliance, inspection and enforcement 18 19 23 3 4 28 5 55 11 689
2017 Communications or public affairs 10 14 14 2 2 51 8 58 9 106
2017 Access to information and privacy 18 25 38 0 0 12 7 53 0 16
2017 Security 18 18 22 5 4 22 10 54 14 161
2017 Science and technology 13 7 28 6 2 37 8 37 13 110
2017 Legal services 6 0 30 0 0 52 12 17 0 17
2017 Administration and operations 18 18 20 3 3 28 8 58 10 542
2017 Human resources 21 17 21 1 1 32 7 63 3 161
2017 Financial management 20 22 11 2 1 34 10 75 5 195
2017 Procurement 25 9 24 5 0 28 9 55 7 21
2017 Real property 11 19 25 0 0 36 8 55 0 36
2017 Information management 15 14 27 1 2 31 10 49 5 93
2017 Information technology 21 24 20 0 1 21 12 68 2 148
2017 Internal audit 20 11 14 0 0 45 9 69 0 20
2017 Evaluation 6 14 9 0 5 57 9 59 14 21
2017 Data sciences 14 13 13 10 3 46 3 51 24 39
2017 Policy 12 13 18 2 1 47 7 54 8 309
2017 Project management 14 14 23 2 0 37 9 53 4 148
2017 Other services to the public 20 20 19 4 4 25 7 60 12 71
2017 None of the above 13 18 24 2 3 32 8 52 8 284
2014 Client contact centre 3 21 22 3 3 37 9 46 13 57
2014 Federal regulators 13 12 24 3 5 36 7 44 14 565
2014 Compliance, inspection and enforcement 15 18 20 2 6 33 6 54 14 574
2014 Communications or public affairs 15 9 19 1 3 41 12 51 9 107
2014 Access to information and privacy 11 16 15 0 5 42 10 57 11 19
2014 Security 14 18 25 2 6 26 9 49 12 207
2014 Science and technology 14 15 19 3 3 38 7 54 11 105
2014 Legal services 14 14 6 0 0 59 6 83 0 15
2014 Administration and operations 17 17 20 2 3 33 8 57 9 538
2014 Human resources 24 19 12 2 2 36 7 73 7 166
2014 Financial management 21 17 18 2 2 33 7 63 7 170
2014 Procurement 26 10 13 0 5 42 4 66 9 23
2014 Real property 16 14 20 0 2 40 8 58 4 50
2014 Materiel management 22 11 38 0 10 19 0 41 12 10
2014 Information management 21 13 17 4 2 34 9 60 10 108
2014 Information technology 25 15 18 2 1 27 12 66 5 130
2014 Internal audit 21 9 17 0 6 46 0 57 11 22
2014 Evaluation 18 3 18 6 3 38 14 43 20 29
2014 Other services to the public 21 14 29 5 3 23 5 48 11 80
2014 None of the above 12 12 25 3 3 36 8 43 12 431

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 29 15 0 0 28 0 79 0 36
2018 Federal regulators 25 31 23 6 4 9 1 63 11 515
2018 Compliance, inspection and enforcement 25 33 22 4 5 9 0 65 10 623
2018 Communications or public affairs 22 35 27 6 1 8 1 63 7 105
2018 Access to information and privacy 23 23 25 5 5 18 0 57 13 18
2018 Security 34 28 22 4 5 7 1 67 9 157
2018 Science and technology 27 24 24 6 2 15 0 61 11 85
2018 Legal services 46 22 5 0 0 28 0 94 0 15
2018 Administration and operations 34 27 20 4 1 12 2 71 5 433
2018 Human resources 40 30 14 4 0 10 0 79 5 193
2018 Financial management 36 27 13 2 2 18 1 79 5 191
2018 Procurement 47 24 16 7 0 7 0 76 7 24
2018 Real property 44 31 12 2 0 11 0 84 3 38
2018 Information management 33 27 24 6 1 7 1 66 8 79
2018 Information technology 36 27 18 1 3 13 1 74 4 138
2018 Internal audit 31 31 14 0 3 10 10 78 4 28
2018 Evaluation 22 33 27 3 0 14 0 64 4 24
2018 Data sciences 24 26 7 7 2 27 7 74 15 36
2018 Policy 28 28 19 4 3 15 2 68 8 379
2018 Project management 33 30 18 2 2 14 1 74 5 160
2018 Other services to the public 34 19 25 2 0 20 0 67 2 50
2018 None of the above 31 21 25 3 5 14 2 62 9 229
2017 Client contact centre 26 34 21 0 0 17 2 74 0 61
2017 Federal regulators 28 31 21 5 3 11 2 67 9 574
2017 Compliance, inspection and enforcement 30 33 19 4 3 10 1 71 8 689
2017 Communications or public affairs 23 31 13 1 0 29 3 80 1 106
2017 Access to information and privacy 24 45 25 0 0 6 0 74 0 16
2017 Security 29 30 16 7 4 13 1 68 13 159
2017 Science and technology 25 32 23 5 3 12 0 65 9 110
2017 Legal services 24 18 30 0 0 28 0 59 0 17
2017 Administration and operations 30 31 19 3 3 11 2 71 8 542
2017 Human resources 36 31 20 2 1 10 1 75 3 161
2017 Financial management 36 31 11 2 1 16 4 83 4 194
2017 Procurement 25 28 24 5 0 14 5 65 6 21
2017 Real property 27 34 22 0 0 14 3 73 0 36
2017 Information management 23 35 18 3 2 16 3 71 6 93
2017 Information technology 34 33 17 1 2 11 1 76 4 148
2017 Internal audit 41 16 19 5 0 15 4 71 6 20
2017 Evaluation 25 23 9 0 5 34 4 78 8 21
2017 Data sciences 31 31 13 10 3 13 0 71 14 39
2017 Policy 24 29 15 3 1 26 2 73 6 310
2017 Project management 28 26 18 4 1 18 5 70 6 148
2017 Other services to the public 34 29 19 0 7 11 0 70 8 71
2017 None of the above 19 29 22 3 3 18 5 63 8 282
2014 Client contact centre 14 36 19 7 0 22 2 66 9 57
2014 Federal regulators 25 26 22 5 5 15 3 61 12 565
2014 Compliance, inspection and enforcement 26 30 19 3 5 16 1 67 10 573
2014 Communications or public affairs 25 26 20 3 2 21 4 67 7 108
2014 Access to information and privacy 32 31 10 5 0 16 5 80 7 19
2014 Security 23 33 22 2 6 10 5 65 9 205
2014 Science and technology 27 21 26 4 3 19 0 60 9 105
2014 Legal services 40 21 7 0 0 32 0 89 0 15
2014 Administration and operations 30 28 19 2 2 17 2 71 5 537
2014 Human resources 33 30 15 2 2 17 1 77 5 166
2014 Financial management 36 30 14 2 2 14 2 78 4 170
2014 Procurement 39 27 13 0 0 21 0 83 0 23
2014 Real property 24 34 12 2 0 26 2 81 3 50
2014 Materiel management 22 37 31 0 10 0 0 59 10 10
2014 Information management 34 19 19 5 1 19 2 68 8 108
2014 Information technology 39 27 15 2 0 15 3 80 2 130
2014 Internal audit 45 17 23 0 6 9 0 69 6 22
2014 Evaluation 28 23 18 7 0 21 4 67 9 29
2014 Other services to the public 26 30 23 4 1 15 0 67 6 80
2014 None of the above 21 29 22 4 3 19 3 64 8 433
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 56 20 9 0 5 11 0 85 5 36
2018 Federal regulators 54 25 11 4 5 0 0 80 9 515
2018 Compliance, inspection and enforcement 51 25 12 5 4 2 0 78 9 621
2018 Communications or public affairs 61 19 10 5 4 2 0 82 9 105
2018 Access to information and privacy 55 32 5 8 0 0 0 87 8 18
2018 Security 60 23 5 6 4 2 0 85 10 153
2018 Science and technology 55 29 12 1 4 0 0 83 5 84
2018 Legal services 70 20 5 5 0 0 0 90 5 14
2018 Administration and operations 59 24 8 3 5 1 0 84 8 434
2018 Human resources 67 18 7 4 2 1 0 86 6 193
2018 Financial management 56 28 8 3 3 1 0 86 6 192
2018 Procurement 67 14 7 4 7 0 0 82 11 23
2018 Real property 69 31 0 0 0 0 0 100 0 39
2018 Information management 40 44 4 6 1 2 2 88 7 79
2018 Information technology 61 25 8 2 3 2 0 87 5 139
2018 Internal audit 44 33 16 4 3 0 0 77 7 28
2018 Evaluation 61 39 0 0 0 0 0 100 0 23
2018 Data sciences 47 30 7 3 14 0 0 77 16 36
2018 Policy 61 23 6 6 2 1 0 86 8 381
2018 Project management 61 24 8 3 4 1 0 86 6 162
2018 Other services to the public 60 26 12 2 0 0 0 86 2 49
2018 None of the above 55 23 9 4 7 3 0 80 11 228
2017 Client contact centre 60 21 9 3 3 3 0 84 7 61
2017 Federal regulators 56 24 10 3 6 1 0 81 9 576
2017 Compliance, inspection and enforcement 55 25 10 5 3 1 0 82 8 687
2017 Communications or public affairs 70 18 6 1 3 2 0 90 4 106
2017 Access to information and privacy 69 19 6 0 6 0 0 88 6 16
2017 Security 54 25 9 6 4 1 1 81 10 160
2017 Science and technology 57 18 15 3 6 2 0 76 9 110
2017 Legal services 60 12 12 6 6 5 0 75 12 17
2017 Administration and operations 58 25 8 2 4 1 1 86 6 543
2017 Human resources 64 18 9 5 4 0 0 82 9 161
2017 Financial management 61 27 7 3 1 2 0 89 4 194
2017 Procurement 57 28 10 0 0 5 0 90 0 21
2017 Real property 50 39 6 3 0 3 0 91 3 36
2017 Information management 47 31 8 4 7 2 1 80 11 93
2017 Information technology 53 23 15 5 3 0 0 76 9 148
2017 Internal audit 74 17 0 5 0 5 0 95 5 20
2017 Evaluation 57 15 23 0 0 5 0 76 0 21
2017 Data sciences 57 26 5 5 7 0 0 83 12 39
2017 Policy 62 20 10 2 4 2 0 84 6 310
2017 Project management 62 18 11 5 3 1 0 81 8 148
2017 Other services to the public 47 30 11 5 4 2 0 78 10 71
2017 None of the above 50 27 12 6 3 2 0 79 9 283

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 29 29 22 4 7 8 0 64 12 37
2018 Federal regulators 21 37 25 9 5 3 0 60 15 514
2018 Compliance, inspection and enforcement 20 44 22 8 3 3 0 66 11 621
2018 Communications or public affairs 17 44 21 12 4 2 0 62 16 105
2018 Access to information and privacy 10 13 41 19 13 5 0 23 34 19
2018 Security 28 33 20 9 6 4 1 64 16 156
2018 Science and technology 23 30 23 14 3 6 0 57 18 85
2018 Legal services 18 45 13 0 5 19 0 78 6 15
2018 Administration and operations 29 39 15 9 3 3 0 71 13 436
2018 Human resources 33 36 16 7 4 3 0 71 12 193
2018 Financial management 35 43 14 4 2 2 0 80 6 190
2018 Procurement 50 33 4 0 10 4 0 86 11 24
2018 Real property 36 43 11 6 0 4 0 82 6 39
2018 Information management 21 41 29 4 3 3 0 63 7 79
2018 Information technology 31 40 18 3 1 6 1 76 5 137
2018 Internal audit 25 28 33 0 3 11 0 60 4 28
2018 Evaluation 25 42 29 0 0 5 0 69 0 24
2018 Data sciences 16 42 23 15 3 3 0 59 17 35
2018 Policy 18 43 19 12 3 5 0 64 16 381
2018 Project management 23 38 21 12 0 5 0 64 13 161
2018 Other services to the public 27 23 25 8 8 9 0 56 17 51
2018 None of the above 18 30 24 10 11 6 1 52 23 229
2017 Client contact centre 18 24 27 13 7 11 0 48 22 61
2017 Federal regulators 14 35 21 10 11 8 0 54 23 576
2017 Compliance, inspection and enforcement 17 36 23 12 6 6 0 57 19 688
2017 Communications or public affairs 18 25 25 14 5 14 1 49 21 106
2017 Access to information and privacy 18 38 26 6 12 0 0 56 18 16
2017 Security 14 35 24 11 8 8 0 54 20 161
2017 Science and technology 11 30 25 18 6 11 0 46 27 110
2017 Legal services 24 24 24 6 6 16 0 57 14 17
2017 Administration and operations 21 35 19 9 8 9 0 62 18 541
2017 Human resources 18 34 20 9 9 9 0 58 20 161
2017 Financial management 21 41 19 8 3 7 0 67 12 195
2017 Procurement 25 24 19 14 14 5 0 51 30 21
2017 Real property 16 42 11 19 8 3 0 60 29 36
2017 Information management 18 39 20 8 7 9 0 62 17 93
2017 Information technology 14 33 25 13 5 10 0 53 20 148
2017 Internal audit 27 23 35 5 4 6 0 53 9 20
2017 Evaluation 9 29 24 19 5 13 0 45 27 21
2017 Data sciences 10 31 18 15 10 15 0 48 30 39
2017 Policy 10 32 23 14 7 12 1 48 25 310
2017 Project management 17 30 23 18 4 8 0 51 24 148
2017 Other services to the public 16 36 19 12 9 8 0 57 23 71
2017 None of the above 12 26 27 12 9 12 2 44 25 282

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 32 25 6 8 2 0 60 14 36
2018 Federal regulators 19 37 18 15 10 2 0 56 25 515
2018 Compliance, inspection and enforcement 18 37 20 13 9 2 0 56 23 623
2018 Communications or public affairs 17 40 20 14 5 4 0 59 20 104
2018 Access to information and privacy 17 31 29 15 8 0 0 49 22 19
2018 Security 25 35 19 8 10 4 0 63 18 157
2018 Science and technology 25 40 21 9 5 0 0 65 14 85
2018 Legal services 9 69 9 5 5 5 0 81 9 15
2018 Administration and operations 27 33 19 14 5 3 0 62 19 437
2018 Human resources 35 36 18 5 4 2 0 72 9 194
2018 Financial management 32 43 12 6 5 2 0 77 11 190
2018 Procurement 43 27 23 0 4 4 0 73 4 24
2018 Real property 30 43 18 3 2 4 0 76 6 39
2018 Information management 20 44 23 8 4 2 0 64 12 79
2018 Information technology 27 39 23 6 4 1 1 67 10 139
2018 Internal audit 24 50 7 7 3 8 0 82 11 28
2018 Evaluation 51 33 3 13 0 0 0 84 13 24
2018 Data sciences 17 38 28 9 7 0 0 55 17 36
2018 Policy 24 38 19 11 5 2 0 63 17 380
2018 Project management 26 41 13 15 2 2 1 69 18 162
2018 Other services to the public 19 31 29 13 2 6 0 53 16 51
2018 None of the above 21 34 20 9 13 3 1 57 23 228
2017 Client contact centre 18 40 17 13 5 7 0 62 20 61
2017 Federal regulators 16 37 18 16 11 2 0 54 27 575
2017 Compliance, inspection and enforcement 18 39 21 14 8 1 0 57 22 689
2017 Communications or public affairs 16 45 23 9 4 2 0 62 14 104
2017 Access to information and privacy 18 39 6 25 12 0 0 57 37 16
2017 Security 16 33 24 12 13 2 0 49 26 159
2017 Science and technology 16 37 22 15 9 2 0 54 24 110
2017 Legal services 12 48 18 6 6 10 0 67 13 17
2017 Administration and operations 21 37 18 12 8 3 0 60 20 542
2017 Human resources 21 40 16 16 5 3 0 63 21 161
2017 Financial management 21 51 14 10 3 2 0 73 13 194
2017 Procurement 20 33 28 10 5 5 0 56 15 21
2017 Real property 13 51 22 11 3 0 0 64 14 36
2017 Information management 14 46 17 13 5 4 1 63 19 93
2017 Information technology 14 40 23 13 9 1 1 55 22 148
2017 Internal audit 22 58 11 9 0 0 0 80 9 20
2017 Evaluation 20 24 15 28 5 9 0 48 35 21
2017 Data sciences 5 40 18 18 10 8 0 49 31 38
2017 Policy 17 39 18 14 6 6 0 60 21 309
2017 Project management 12 43 18 15 7 5 0 58 23 148
2017 Other services to the public 23 35 14 12 13 4 0 60 26 71
2017 None of the above 12 35 22 16 9 4 0 50 27 281

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 23 20 17 19 0 0 44 36 34
2018 Federal regulators 18 24 25 15 17 0 1 42 33 518
2018 Compliance, inspection and enforcement 18 26 22 15 18 0 1 44 33 623
2018 Communications or public affairs 15 29 24 13 14 0 4 46 29 105
2018 Access to information and privacy 10 32 27 22 10 0 0 42 31 19
2018 Security 26 19 26 8 20 1 1 45 29 157
2018 Science and technology 20 26 23 11 18 1 1 46 30 85
2018 Legal services 35 22 9 5 28 0 0 58 33 15
2018 Administration and operations 23 23 24 15 15 0 1 46 30 434
2018 Human resources 23 23 23 12 17 0 1 46 30 194
2018 Financial management 23 29 23 10 12 0 2 54 22 190
2018 Procurement 28 33 4 9 19 0 7 66 30 23
2018 Real property 17 22 29 19 12 0 2 39 31 39
2018 Information management 25 23 25 14 12 2 0 49 26 79
2018 Information technology 37 28 17 8 7 0 3 67 15 138
2018 Internal audit 25 13 29 23 10 0 0 38 33 28
2018 Evaluation 12 46 15 10 16 0 0 59 26 24
2018 Data sciences 23 27 19 10 22 0 0 50 32 36
2018 Policy 25 27 19 12 17 0 1 52 29 382
2018 Project management 15 29 20 14 22 0 0 44 36 163
2018 Other services to the public 15 24 19 13 27 0 2 40 41 50
2018 None of the above 17 20 22 18 20 1 2 38 40 227
2017 Client contact centre 30 22 18 10 15 0 5 55 26 61
2017 Federal regulators 25 30 22 11 10 0 1 55 22 575
2017 Compliance, inspection and enforcement 30 29 17 11 11 0 1 60 22 688
2017 Communications or public affairs 23 23 25 13 14 0 3 46 28 106
2017 Access to information and privacy 32 32 18 12 0 0 6 67 13 16
2017 Security 28 29 19 11 11 0 2 58 23 161
2017 Science and technology 25 31 18 13 12 1 0 57 25 110
2017 Legal services 24 35 24 12 5 0 0 59 16 17
2017 Administration and operations 28 24 19 13 13 0 4 53 27 540
2017 Human resources 22 26 22 13 14 0 2 49 28 160
2017 Financial management 29 25 20 10 11 1 4 57 21 193
2017 Procurement 42 10 11 21 5 0 10 59 29 19
2017 Real property 30 17 31 8 11 0 3 48 20 36
2017 Information management 31 21 16 14 10 4 5 56 26 91
2017 Information technology 34 27 19 7 13 1 0 61 19 147
2017 Internal audit 46 24 30 0 0 0 0 70 0 20
2017 Evaluation 39 23 20 19 0 0 0 61 19 21
2017 Data sciences 23 29 20 10 16 0 3 53 26 39
2017 Policy 29 30 17 12 11 0 1 60 23 308
2017 Project management 21 25 25 16 10 0 3 47 27 147
2017 Other services to the public 25 24 21 8 16 1 4 51 26 71
2017 None of the above 28 21 18 13 15 0 4 51 30 282

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 10 24 29 21 17 0 0 33 37 35
2018 Federal regulators 12 25 28 22 13 0 0 37 35 518
2018 Compliance, inspection and enforcement 15 28 30 14 12 0 0 43 27 625
2018 Communications or public affairs 10 27 36 13 12 0 1 38 26 105
2018 Access to information and privacy 8 27 14 18 34 0 0 35 52 19
2018 Security 22 28 24 13 11 1 2 51 25 157
2018 Science and technology 14 30 29 11 16 0 0 44 27 84
2018 Legal services 31 27 32 5 5 0 0 58 10 15
2018 Administration and operations 18 28 32 13 8 0 1 47 21 434
2018 Human resources 9 26 31 22 11 0 1 35 33 194
2018 Financial management 12 33 24 17 13 0 0 46 30 192
2018 Procurement 24 43 11 18 4 0 0 67 21 24
2018 Real property 21 27 26 18 8 0 0 48 27 38
2018 Information management 25 30 18 21 2 0 4 57 24 79
2018 Information technology 17 29 26 16 12 0 1 46 28 138
2018 Internal audit 16 36 38 3 7 0 0 52 10 28
2018 Evaluation 31 32 14 18 4 0 0 63 23 24
2018 Data sciences 10 22 32 29 6 0 0 33 36 36
2018 Policy 18 28 29 16 9 0 0 45 26 382
2018 Project management 18 28 27 18 9 0 0 46 27 163
2018 Other services to the public 11 29 26 12 22 0 0 40 34 51
2018 None of the above 21 27 25 15 9 1 2 49 25 227
2017 Client contact centre 18 18 26 23 15 0 0 36 38 61
2017 Federal regulators 15 26 28 16 15 0 0 41 31 574
2017 Compliance, inspection and enforcement 14 30 26 16 13 0 0 44 29 687
2017 Communications or public affairs 12 34 27 15 9 1 1 47 25 105
2017 Access to information and privacy 6 12 32 32 18 0 0 18 50 16
2017 Security 19 30 25 15 9 1 1 50 25 160
2017 Science and technology 19 26 27 15 12 1 0 46 27 110
2017 Legal services 29 24 35 6 6 0 0 53 12 17
2017 Administration and operations 23 24 26 15 9 0 2 49 25 539
2017 Human resources 11 24 24 20 19 1 1 36 40 160
2017 Financial management 15 32 26 16 10 0 1 47 27 195
2017 Procurement 20 24 33 14 5 0 5 45 20 21
2017 Real property 19 30 25 17 8 0 0 49 25 36
2017 Information management 25 30 21 18 3 1 1 57 22 93
2017 Information technology 16 33 27 16 8 1 0 49 24 147
2017 Internal audit 22 41 14 19 5 0 0 63 23 20
2017 Evaluation 39 38 9 9 5 0 0 77 14 21
2017 Data sciences 15 26 25 33 0 0 0 41 33 39
2017 Policy 12 30 30 18 10 0 0 42 28 310
2017 Project management 16 31 28 21 5 0 0 46 26 148
2017 Other services to the public 19 29 23 15 12 0 3 48 28 71
2017 None of the above 22 26 25 16 7 1 3 50 25 283

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 24 24 11 13 0 8 49 25 35
2018 Federal regulators 17 30 30 12 9 1 1 48 21 514
2018 Compliance, inspection and enforcement 26 31 23 13 6 0 1 57 19 620
2018 Communications or public affairs 14 30 29 17 8 0 2 44 26 102
2018 Access to information and privacy 8 36 10 27 19 0 0 44 47 19
2018 Security 32 31 16 8 9 1 3 65 18 157
2018 Science and technology 14 39 24 6 16 0 0 53 22 84
2018 Legal services 37 40 19 5 0 0 0 77 5 15
2018 Administration and operations 24 33 26 10 5 0 2 58 16 436
2018 Human resources 21 29 29 13 7 0 2 50 21 194
2018 Financial management 16 34 24 14 12 1 0 50 26 191
2018 Procurement 26 42 11 18 4 0 0 67 21 24
2018 Real property 10 58 16 9 8 0 0 67 17 39
2018 Information management 37 25 23 9 2 0 5 65 11 79
2018 Information technology 25 28 27 13 7 0 0 54 20 137
2018 Internal audit 28 35 24 0 13 0 0 63 13 28
2018 Evaluation 51 29 10 0 10 0 0 80 10 24
2018 Data sciences 20 30 23 14 14 0 0 50 27 36
2018 Policy 21 29 27 15 9 0 0 49 23 381
2018 Project management 23 30 29 13 5 0 1 53 18 163
2018 Other services to the public 15 39 26 11 9 0 0 54 20 51
2018 None of the above 25 33 18 14 8 1 2 59 22 225
2017 Client contact centre 23 21 30 18 7 0 2 45 25 61
2017 Federal regulators 23 33 22 12 9 0 1 57 21 573
2017 Compliance, inspection and enforcement 24 32 21 13 8 1 1 58 21 684
2017 Communications or public affairs 19 24 36 11 9 0 1 44 20 106
2017 Access to information and privacy 6 18 38 26 12 0 0 24 38 16
2017 Security 24 35 19 10 8 2 1 61 19 159
2017 Science and technology 17 33 23 16 9 2 0 51 26 110
2017 Legal services 47 24 12 12 0 5 0 75 13 17
2017 Administration and operations 29 29 19 13 7 0 3 60 20 540
2017 Human resources 16 26 29 15 12 1 1 43 27 161
2017 Financial management 17 36 24 12 9 1 3 55 21 195
2017 Procurement 24 24 9 24 10 0 9 53 37 21
2017 Real property 19 33 34 9 6 0 0 52 14 36
2017 Information management 29 30 22 11 4 3 1 62 16 92
2017 Information technology 22 28 29 10 10 0 2 51 19 146
2017 Internal audit 22 49 14 9 0 6 0 75 10 20
2017 Evaluation 34 52 0 14 0 0 0 86 14 21
2017 Data sciences 19 28 26 21 7 0 0 46 28 39
2017 Policy 17 29 25 19 10 0 0 46 29 310
2017 Project management 18 34 26 16 5 1 1 52 21 148
2017 Other services to the public 31 33 18 8 7 0 3 65 16 70
2017 None of the above 27 24 24 15 6 1 3 53 22 282

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 15 21 21 20 0 4 35 43 35
2018 Federal regulators 15 26 23 19 15 1 1 42 34 512
2018 Compliance, inspection and enforcement 18 25 27 14 15 0 1 43 29 624
2018 Communications or public affairs 19 21 25 20 14 0 1 40 34 105
2018 Access to information and privacy 4 27 8 22 39 0 0 31 61 19
2018 Security 23 23 20 16 15 1 3 47 32 156
2018 Science and technology 23 23 31 11 11 0 1 47 22 84
2018 Legal services 9 43 14 9 20 0 5 55 30 14
2018 Administration and operations 22 29 22 15 10 1 2 53 25 436
2018 Human resources 20 28 24 13 14 1 1 49 27 193
2018 Financial management 21 29 21 16 10 0 3 51 27 190
2018 Procurement 33 19 15 22 7 5 0 54 31 24
2018 Real property 14 34 16 13 20 0 2 49 34 39
2018 Information management 29 23 18 19 5 1 4 55 26 79
2018 Information technology 11 30 24 22 11 1 0 42 34 138
2018 Internal audit 25 26 24 12 7 0 6 55 19 28
2018 Evaluation 18 32 31 9 10 0 0 50 19 24
2018 Data sciences 15 32 25 19 9 0 0 48 28 35
2018 Policy 24 26 28 15 6 1 0 51 21 380
2018 Project management 19 31 23 18 8 0 1 51 26 163
2018 Other services to the public 13 25 19 16 24 0 2 39 42 51
2018 None of the above 24 22 19 17 15 1 2 47 33 228
2017 Client contact centre 23 17 21 20 20 0 0 39 40 61
2017 Federal regulators 18 22 23 16 19 1 1 41 36 577
2017 Compliance, inspection and enforcement 20 25 19 17 17 1 1 46 34 688
2017 Communications or public affairs 22 26 18 18 13 2 1 50 32 106
2017 Access to information and privacy 12 0 18 39 31 0 0 12 70 16
2017 Security 18 20 23 20 16 1 2 39 37 159
2017 Science and technology 17 24 27 20 10 2 1 42 30 110
2017 Legal services 35 24 12 6 18 5 0 63 25 17
2017 Administration and operations 23 24 21 13 14 0 4 50 28 538
2017 Human resources 15 20 24 20 19 1 1 36 40 161
2017 Financial management 18 29 23 16 7 2 5 50 25 195
2017 Procurement 6 28 28 19 15 0 5 36 35 21
2017 Real property 27 19 9 34 8 0 3 48 43 36
2017 Information management 26 18 13 18 19 4 2 47 39 92
2017 Information technology 13 31 19 23 13 1 0 44 36 147
2017 Internal audit 21 44 20 0 9 6 0 69 10 20
2017 Evaluation 34 28 23 9 6 0 0 62 15 21
2017 Data sciences 19 24 21 32 3 0 0 44 35 37
2017 Policy 20 25 24 19 11 1 0 45 30 310
2017 Project management 15 30 25 20 8 1 1 46 29 148
2017 Other services to the public 13 29 11 28 17 1 0 43 46 71
2017 None of the above 23 17 23 18 15 2 2 42 34 282

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 47 20 8 0 0 0 26 89 0 35
2018 Federal regulators 44 28 16 3 4 1 3 76 7 515
2018 Compliance, inspection and enforcement 47 30 14 5 2 0 3 79 7 620
2018 Communications or public affairs 38 26 14 7 9 0 6 69 16 105
2018 Access to information and privacy 56 24 10 5 0 0 5 85 5 19
2018 Security 53 23 10 4 3 1 7 82 7 157
2018 Science and technology 36 30 12 8 9 0 4 69 18 85
2018 Legal services 58 33 5 0 0 0 5 95 0 15
2018 Administration and operations 50 25 10 4 2 1 9 82 6 432
2018 Human resources 48 25 12 4 4 0 7 79 8 193
2018 Financial management 41 28 17 8 4 1 2 71 12 192
2018 Procurement 65 15 15 0 0 0 5 84 0 23
2018 Real property 46 23 17 2 5 0 6 74 8 39
2018 Information management 57 16 5 4 3 3 13 86 8 78
2018 Information technology 49 24 16 5 2 0 5 76 7 136
2018 Internal audit 56 16 18 0 0 0 9 80 0 28
2018 Evaluation 57 30 4 0 0 0 9 95 0 24
2018 Data sciences 42 25 20 0 6 0 7 72 7 36
2018 Policy 39 28 17 10 5 0 2 68 15 379
2018 Project management 40 30 15 7 4 0 4 72 12 163
2018 Other services to the public 41 32 15 9 2 0 2 74 11 51
2018 None of the above 42 26 15 7 4 1 5 73 11 226
2017 Client contact centre 41 20 16 7 3 0 13 70 11 61
2017 Federal regulators 42 31 13 4 4 1 4 78 8 574
2017 Compliance, inspection and enforcement 47 30 12 4 3 0 4 81 7 685
2017 Communications or public affairs 44 23 16 5 8 1 5 70 13 106
2017 Access to information and privacy 38 25 12 6 6 0 12 72 14 16
2017 Security 51 24 9 6 3 1 7 81 9 160
2017 Science and technology 46 23 14 7 5 1 4 72 13 110
2017 Legal services 48 36 17 0 0 0 0 83 0 17
2017 Administration and operations 44 22 11 5 3 1 15 78 9 535
2017 Human resources 36 21 11 6 7 1 18 70 16 161
2017 Financial management 39 28 12 5 5 0 12 75 11 194
2017 Procurement 47 19 5 0 5 0 24 88 6 21
2017 Real property 44 28 14 6 3 0 6 76 9 36
2017 Information management 50 19 8 4 1 4 13 84 7 91
2017 Information technology 51 27 9 4 3 1 5 83 7 147
2017 Internal audit 62 18 5 0 0 6 9 94 0 20
2017 Evaluation 66 20 5 0 0 5 5 95 0 21
2017 Data sciences 36 31 18 8 0 0 8 72 8 39
2017 Policy 28 37 18 9 5 0 3 67 14 310
2017 Project management 44 30 8 6 3 1 7 81 10 148
2017 Other services to the public 36 38 6 5 4 1 9 83 11 71
2017 None of the above 44 25 14 5 4 1 6 75 10 279

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 31 32 9 0 2 0 58 9 35
2018 Federal regulators 28 31 21 10 9 0 0 60 19 517
2018 Compliance, inspection and enforcement 33 32 21 7 6 0 0 65 13 624
2018 Communications or public affairs 23 28 27 12 10 0 0 51 23 105
2018 Access to information and privacy 22 31 29 5 13 0 0 53 18 19
2018 Security 49 26 13 7 4 1 1 75 11 156
2018 Science and technology 19 35 22 14 10 0 0 54 24 84
2018 Legal services 42 35 5 0 13 0 5 81 14 15
2018 Administration and operations 35 28 20 8 7 1 1 64 15 436
2018 Human resources 35 27 22 10 5 0 0 62 16 193
2018 Financial management 28 31 22 14 4 1 0 60 18 191
2018 Procurement 52 19 15 7 4 0 4 74 11 24
2018 Real property 17 51 13 9 6 0 4 71 16 39
2018 Information management 44 23 16 8 6 0 3 69 15 79
2018 Information technology 36 32 18 10 5 0 0 68 15 138
2018 Internal audit 46 35 12 7 0 0 0 81 7 28
2018 Evaluation 40 43 17 0 0 0 0 83 0 24
2018 Data sciences 27 24 24 11 11 0 2 53 23 36
2018 Policy 27 29 23 12 9 0 0 56 21 380
2018 Project management 29 26 22 14 8 0 1 56 22 163
2018 Other services to the public 31 19 20 19 11 0 0 50 30 51
2018 None of the above 31 27 21 10 8 0 2 60 19 228
2017 Client contact centre 31 23 26 15 5 0 0 54 20 61
2017 Federal regulators 32 34 18 9 6 0 1 66 16 575
2017 Compliance, inspection and enforcement 33 33 21 8 5 0 0 66 12 687
2017 Communications or public affairs 27 31 21 14 6 0 0 59 21 106
2017 Access to information and privacy 27 33 13 21 6 0 0 60 27 15
2017 Security 33 36 14 9 6 0 1 70 16 159
2017 Science and technology 27 28 26 9 9 1 1 56 17 109
2017 Legal services 41 24 16 12 6 0 0 65 18 17
2017 Administration and operations 34 26 20 9 8 0 2 61 18 541
2017 Human resources 28 30 23 11 7 1 1 59 18 161
2017 Financial management 28 35 19 12 4 0 2 64 16 194
2017 Procurement 39 33 14 9 5 0 0 72 14 21
2017 Real property 30 28 31 8 3 0 0 58 11 36
2017 Information management 37 29 12 13 7 1 1 67 21 92
2017 Information technology 35 34 15 9 7 0 0 69 16 148
2017 Internal audit 32 45 19 5 0 0 0 77 5 20
2017 Evaluation 35 42 19 5 0 0 0 77 5 21
2017 Data sciences 23 36 21 13 5 3 0 61 18 39
2017 Policy 23 29 22 20 6 0 0 53 26 310
2017 Project management 32 32 15 15 5 1 0 65 20 147
2017 Other services to the public 30 35 16 11 7 0 0 65 18 70
2017 None of the above 28 33 21 11 6 1 1 62 17 283

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 29 33 15 0 5 8 46 17 36
2018 Federal regulators 17 37 26 13 6 1 1 55 19 516
2018 Compliance, inspection and enforcement 20 37 26 11 5 0 1 58 16 625
2018 Communications or public affairs 15 42 30 7 5 0 1 57 12 105
2018 Access to information and privacy 31 25 20 5 13 5 0 59 19 18
2018 Security 27 36 21 5 7 1 3 66 12 156
2018 Science and technology 23 41 22 8 6 0 0 64 14 85
2018 Legal services 50 22 10 0 0 9 9 88 0 15
2018 Administration and operations 33 34 22 7 2 1 1 68 9 436
2018 Human resources 24 39 22 8 3 2 2 66 11 193
2018 Financial management 25 37 19 12 5 1 2 63 17 190
2018 Procurement 28 39 13 4 11 0 5 71 16 23
2018 Real property 33 36 16 13 2 0 0 69 15 39
2018 Information management 26 43 19 7 0 3 2 72 8 78
2018 Information technology 31 36 18 10 4 1 1 67 14 138
2018 Internal audit 29 36 22 3 7 0 3 67 10 28
2018 Evaluation 24 40 15 10 6 5 0 67 16 23
2018 Data sciences 16 34 23 17 7 2 0 52 25 36
2018 Policy 24 39 23 9 4 0 0 63 13 379
2018 Project management 24 37 25 9 4 0 1 61 13 161
2018 Other services to the public 28 37 19 9 7 0 0 65 16 51
2018 None of the above 29 32 18 10 8 1 2 63 19 226
2017 Client contact centre 29 30 20 17 0 2 2 62 17 61
2017 Federal regulators 21 36 23 12 6 1 1 58 19 574
2017 Compliance, inspection and enforcement 22 36 23 12 5 1 1 59 18 685
2017 Communications or public affairs 31 34 20 6 4 4 0 68 11 105
2017 Access to information and privacy 34 40 7 7 13 0 0 74 20 15
2017 Security 30 32 16 15 5 1 1 63 21 159
2017 Science and technology 26 35 20 13 3 2 1 62 17 109
2017 Legal services 59 12 17 12 0 0 0 71 12 17
2017 Administration and operations 34 34 18 7 3 1 3 70 11 540
2017 Human resources 28 33 24 7 6 1 2 63 13 161
2017 Financial management 34 34 21 6 2 0 3 70 9 194
2017 Procurement 24 52 9 10 5 0 0 76 15 21
2017 Real property 35 25 25 6 8 0 0 61 14 36
2017 Information management 34 23 18 14 6 3 1 60 21 92
2017 Information technology 27 33 19 11 7 0 2 62 19 148
2017 Internal audit 61 20 14 5 0 0 0 81 5 20
2017 Evaluation 48 23 20 9 0 0 0 71 9 21
2017 Data sciences 20 44 20 13 0 0 3 66 13 39
2017 Policy 24 39 22 11 3 1 0 63 15 310
2017 Project management 20 45 23 7 4 1 1 66 11 147
2017 Other services to the public 39 20 21 10 9 0 1 60 19 70
2017 None of the above 28 30 22 11 5 2 2 61 17 281

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 31 32 16 0 2 8 47 18 36
2018 Federal regulators 11 33 23 22 11 1 0 45 33 516
2018 Compliance, inspection and enforcement 16 33 28 13 7 1 1 51 21 626
2018 Communications or public affairs 16 37 29 10 6 1 1 55 16 104
2018 Access to information and privacy 24 14 29 15 13 5 0 41 29 19
2018 Security 24 34 25 9 6 1 2 59 15 156
2018 Science and technology 20 41 23 9 6 0 1 62 15 85
2018 Legal services 40 41 14 0 0 0 5 85 0 15
2018 Administration and operations 24 36 21 12 5 1 1 61 17 436
2018 Human resources 21 35 28 12 2 0 1 57 15 193
2018 Financial management 20 31 28 13 6 2 1 52 19 190
2018 Procurement 23 39 23 11 4 0 0 62 14 24
2018 Real property 14 43 25 16 3 0 0 56 19 39
2018 Information management 41 22 18 11 2 0 8 68 13 79
2018 Information technology 21 33 25 16 5 0 0 54 21 138
2018 Internal audit 25 36 26 7 3 0 3 63 11 28
2018 Evaluation 31 22 26 16 0 5 0 56 16 23
2018 Data sciences 19 37 23 14 7 0 0 55 21 36
2018 Policy 20 31 28 15 5 1 0 52 20 380
2018 Project management 20 31 32 10 5 0 1 52 15 161
2018 Other services to the public 24 43 13 7 13 0 0 67 20 51
2018 None of the above 23 32 19 13 10 1 1 56 24 227
2017 Client contact centre 33 25 18 15 6 3 0 59 22 61
2017 Federal regulators 16 32 23 18 10 1 0 48 29 573
2017 Compliance, inspection and enforcement 16 35 24 16 8 0 1 52 24 687
2017 Communications or public affairs 18 34 30 12 3 2 0 53 16 106
2017 Access to information and privacy 13 26 35 13 13 0 0 39 26 15
2017 Security 19 31 27 9 11 1 2 52 20 158
2017 Science and technology 18 35 20 16 8 2 1 55 25 109
2017 Legal services 71 17 12 0 0 0 0 88 0 17
2017 Administration and operations 27 31 21 12 5 1 3 60 18 540
2017 Human resources 20 31 26 14 8 0 1 51 22 161
2017 Financial management 25 32 25 10 4 1 3 59 15 194
2017 Procurement 26 39 25 5 5 0 0 65 10 20
2017 Real property 28 33 17 17 6 0 0 60 23 36
2017 Information management 30 22 21 16 9 1 2 53 25 92
2017 Information technology 16 36 22 14 11 0 0 53 25 148
2017 Internal audit 31 43 11 5 5 6 0 79 10 20
2017 Evaluation 44 24 14 14 0 4 0 71 15 21
2017 Data sciences 13 39 20 15 10 3 0 53 26 39
2017 Policy 18 35 28 13 6 0 0 53 18 310
2017 Project management 17 36 29 12 5 1 0 54 17 147
2017 Other services to the public 33 16 28 12 8 0 3 50 21 70
2017 None of the above 24 28 24 13 7 2 2 54 21 282

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 26 16 20 0 7 8 57 24 35
2018 Federal regulators 16 34 22 17 10 0 1 51 27 515
2018 Compliance, inspection and enforcement 19 34 25 14 8 0 0 53 22 625
2018 Communications or public affairs 18 41 23 7 10 0 2 60 17 105
2018 Access to information and privacy 14 32 37 0 13 5 0 48 13 19
2018 Security 26 33 21 9 7 1 2 62 16 156
2018 Science and technology 18 43 20 13 5 0 1 61 18 85
2018 Legal services 45 31 10 9 0 0 5 80 9 15
2018 Administration and operations 29 34 22 9 5 1 1 64 14 433
2018 Human resources 32 34 19 10 3 0 1 67 14 192
2018 Financial management 24 34 20 15 6 1 1 58 21 189
2018 Procurement 30 37 9 17 7 0 0 67 24 24
2018 Real property 19 44 23 9 6 0 0 63 14 39
2018 Information management 31 32 21 14 2 1 0 64 16 79
2018 Information technology 25 35 19 16 5 0 0 60 21 138
2018 Internal audit 29 47 17 0 3 0 3 79 3 28
2018 Evaluation 21 35 24 10 6 5 0 59 16 23
2018 Data sciences 22 18 20 28 12 0 0 40 40 36
2018 Policy 19 32 28 14 7 0 0 51 20 379
2018 Project management 24 31 23 15 6 0 1 56 21 161
2018 Other services to the public 45 27 9 9 9 0 0 72 19 50
2018 None of the above 29 29 20 13 9 0 1 58 22 227
2017 Client contact centre 31 39 15 5 8 2 0 71 14 61
2017 Federal regulators 19 37 20 14 10 1 0 56 23 575
2017 Compliance, inspection and enforcement 21 35 21 13 8 0 1 57 22 686
2017 Communications or public affairs 26 37 24 8 5 0 0 63 13 106
2017 Access to information and privacy 26 34 21 13 6 0 0 60 20 15
2017 Security 21 31 19 15 11 0 3 54 27 159
2017 Science and technology 27 32 20 13 5 1 1 61 19 109
2017 Legal services 48 30 16 6 0 0 0 77 6 17
2017 Administration and operations 30 33 18 9 6 1 2 65 16 541
2017 Human resources 30 32 19 12 4 1 2 63 17 161
2017 Financial management 28 31 26 9 3 1 2 60 12 194
2017 Procurement 34 47 10 5 5 0 0 81 10 21
2017 Real property 37 20 23 11 6 0 3 59 18 35
2017 Information management 27 29 25 8 8 1 1 58 16 93
2017 Information technology 23 34 22 9 9 1 1 58 19 148
2017 Internal audit 27 59 0 0 14 0 0 86 14 20
2017 Evaluation 50 23 23 4 0 0 0 72 4 21
2017 Data sciences 18 29 15 26 13 0 0 47 38 39
2017 Policy 19 30 27 13 9 1 0 50 23 310
2017 Project management 23 35 20 16 5 1 1 58 22 147
2017 Other services to the public 40 21 21 4 10 0 3 63 15 70
2017 None of the above 28 27 20 14 7 2 2 57 22 283

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 34 28 6 0 6 8 60 7 36
2018 Federal regulators 20 28 24 17 10 0 0 48 28 512
2018 Compliance, inspection and enforcement 19 31 25 14 9 0 1 51 24 621
2018 Communications or public affairs 28 34 21 11 6 0 0 62 17 104
2018 Access to information and privacy 9 30 29 10 18 5 0 41 29 19
2018 Security 27 35 18 9 7 1 3 65 16 154
2018 Science and technology 21 32 29 7 11 0 0 53 18 85
2018 Legal services 23 31 22 5 14 0 5 57 20 15
2018 Administration and operations 27 36 20 9 5 1 1 65 14 435
2018 Human resources 23 23 32 15 6 0 1 47 21 192
2018 Financial management 28 26 26 13 5 1 1 55 18 191
2018 Procurement 32 41 20 7 0 0 0 73 7 24
2018 Real property 27 28 28 9 8 0 0 55 17 39
2018 Information management 34 29 25 10 2 0 1 64 11 78
2018 Information technology 28 29 24 13 5 0 0 58 18 138
2018 Internal audit 15 30 33 14 5 0 3 46 20 28
2018 Evaluation 25 21 33 20 0 0 0 47 20 23
2018 Data sciences 24 29 37 7 2 0 0 53 10 36
2018 Policy 30 32 23 11 4 0 0 62 15 379
2018 Project management 24 32 25 14 4 0 1 57 18 161
2018 Other services to the public 32 29 20 10 9 0 0 62 19 51
2018 None of the above 28 33 15 14 7 0 2 63 22 224
2017 Client contact centre 29 29 17 15 7 3 0 60 22 61
2017 Federal regulators 19 31 26 14 9 1 0 51 23 575
2017 Compliance, inspection and enforcement 18 35 22 15 9 0 1 54 25 686
2017 Communications or public affairs 25 32 23 12 7 1 0 58 19 106
2017 Access to information and privacy 26 20 28 13 13 0 0 45 26 15
2017 Security 26 29 23 12 7 0 3 57 20 159
2017 Science and technology 30 30 26 6 6 1 1 61 13 109
2017 Legal services 42 46 12 0 0 0 0 88 0 17
2017 Administration and operations 29 31 22 9 5 1 4 62 15 539
2017 Human resources 27 24 23 18 7 1 1 52 25 161
2017 Financial management 30 38 19 6 3 1 2 70 10 194
2017 Procurement 34 42 9 9 5 0 0 76 14 21
2017 Real property 39 30 20 3 8 0 0 69 11 36
2017 Information management 32 27 24 10 3 2 3 61 14 92
2017 Information technology 30 37 18 9 3 1 2 69 12 147
2017 Internal audit 30 36 28 0 0 6 0 70 0 20
2017 Evaluation 40 37 14 5 4 0 0 77 9 21
2017 Data sciences 18 44 23 8 5 0 3 63 13 39
2017 Policy 27 33 24 10 5 1 1 61 15 310
2017 Project management 27 41 18 9 4 0 1 69 13 147
2017 Other services to the public 33 29 12 13 9 0 4 64 23 69
2017 None of the above 29 32 18 11 5 1 3 64 17 281

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 61 10 12 2 8 2 4 76 11 36
2018 Federal regulators 49 26 14 5 4 1 1 76 9 513
2018 Compliance, inspection and enforcement 49 30 11 4 4 0 2 80 8 623
2018 Communications or public affairs 49 21 17 6 6 0 1 71 12 103
2018 Access to information and privacy 46 0 32 22 0 0 0 46 22 19
2018 Security 51 28 10 2 4 1 4 84 6 155
2018 Science and technology 43 38 12 2 3 0 1 82 6 85
2018 Legal services 85 5 5 0 0 0 5 95 0 14
2018 Administration and operations 57 24 10 3 2 1 3 84 6 431
2018 Human resources 58 24 8 5 1 0 3 85 6 191
2018 Financial management 55 24 14 1 4 0 2 81 5 188
2018 Procurement 64 11 8 7 4 0 7 80 12 24
2018 Real property 59 23 8 7 3 0 0 82 10 39
2018 Information management 54 19 16 6 4 0 1 74 10 78
2018 Information technology 60 20 12 3 3 0 3 82 6 138
2018 Internal audit 57 27 6 4 0 0 6 90 4 25
2018 Evaluation 46 26 27 0 0 0 0 73 0 23
2018 Data sciences 44 35 14 5 2 0 0 79 7 36
2018 Policy 51 27 14 5 3 0 0 78 8 377
2018 Project management 56 20 13 6 4 1 1 77 9 162
2018 Other services to the public 49 33 14 2 2 0 0 82 4 51
2018 None of the above 46 25 14 7 5 0 3 73 12 226
2017 Client contact centre 59 16 17 2 0 0 7 80 2 61
2017 Federal regulators 49 26 13 6 5 0 0 76 11 576
2017 Compliance, inspection and enforcement 51 27 12 6 4 0 0 78 10 689
2017 Communications or public affairs 63 21 9 3 3 0 1 86 5 106
2017 Access to information and privacy 50 38 0 0 12 0 0 88 12 16
2017 Security 55 25 9 5 3 0 3 83 8 160
2017 Science and technology 51 31 13 4 0 1 0 83 4 110
2017 Legal services 66 34 0 0 0 0 0 100 0 17
2017 Administration and operations 56 22 12 5 2 0 4 81 7 541
2017 Human resources 61 23 9 3 1 0 3 87 3 160
2017 Financial management 61 25 10 1 1 0 2 88 3 195
2017 Procurement 48 28 14 5 0 0 5 80 5 21
2017 Real property 55 31 8 6 0 0 0 86 6 36
2017 Information management 54 22 13 5 2 1 4 80 7 92
2017 Information technology 60 22 10 3 3 0 1 83 7 147
2017 Internal audit 71 29 0 0 0 0 0 100 0 20
2017 Evaluation 43 34 18 4 0 0 0 77 4 21
2017 Data sciences 51 21 15 13 0 0 0 72 13 39
2017 Policy 54 22 11 5 5 0 1 78 11 309
2017 Project management 47 27 13 8 4 0 2 75 11 147
2017 Other services to the public 47 21 13 12 6 0 1 69 18 71
2017 None of the above 50 28 12 5 2 0 3 80 7 281

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 56 10 9 0 4 9 13 84 5 36
2018 Federal regulators 70 16 5 1 3 1 4 90 4 515
2018 Compliance, inspection and enforcement 67 17 6 4 2 0 4 88 6 623
2018 Communications or public affairs 65 17 8 5 3 0 2 84 8 105
2018 Access to information and privacy 50 10 17 13 0 5 5 67 14 19
2018 Security 66 19 6 2 0 1 6 91 2 155
2018 Science and technology 63 17 9 3 1 0 6 86 5 85
2018 Legal services 71 19 5 0 0 0 5 95 0 14
2018 Administration and operations 69 18 5 3 1 1 4 90 4 433
2018 Human resources 70 13 4 3 3 1 6 89 7 193
2018 Financial management 65 14 10 4 2 1 5 84 6 188
2018 Procurement 59 22 4 4 0 0 12 92 4 24
2018 Real property 60 24 2 0 3 0 10 94 4 39
2018 Information management 69 14 5 0 1 0 12 93 1 78
2018 Information technology 73 14 7 1 1 0 4 91 2 137
2018 Internal audit 55 24 3 0 0 0 18 96 0 28
2018 Evaluation 73 7 10 11 0 0 0 80 11 23
2018 Data sciences 71 9 11 0 2 0 7 85 3 36
2018 Policy 71 15 8 1 1 0 4 89 3 378
2018 Project management 70 18 5 2 2 0 3 90 4 160
2018 Other services to the public 67 11 7 4 5 2 4 83 10 51
2018 None of the above 64 15 6 3 3 2 6 87 7 225

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 59 12 7 4 5 6 6 82 10 36
2018 Federal regulators 66 16 8 4 3 1 3 85 7 516
2018 Compliance, inspection and enforcement 64 18 7 4 5 1 1 84 9 622
2018 Communications or public affairs 66 17 8 2 4 1 2 86 6 104
2018 Access to information and privacy 68 10 8 5 0 5 5 86 5 19
2018 Security 61 20 5 5 3 1 5 86 9 155
2018 Science and technology 70 12 6 3 5 0 3 85 9 85
2018 Legal services 78 18 0 0 0 0 5 100 0 15
2018 Administration and operations 67 15 8 3 3 2 2 86 6 435
2018 Human resources 76 11 4 2 3 0 4 90 6 192
2018 Financial management 69 15 5 4 4 1 3 87 8 189
2018 Procurement 75 7 0 11 0 0 7 88 12 24
2018 Real property 78 14 2 0 0 0 5 97 0 39
2018 Information management 53 17 12 4 4 3 7 78 9 77
2018 Information technology 78 9 4 3 2 0 4 91 5 138
2018 Internal audit 72 14 0 3 0 0 11 96 4 28
2018 Evaluation 81 13 6 0 0 0 0 94 0 23
2018 Data sciences 82 2 2 5 6 2 0 86 11 36
2018 Policy 77 11 4 2 1 1 4 91 4 378
2018 Project management 75 14 4 3 1 0 3 92 4 161
2018 Other services to the public 67 12 7 7 7 0 0 78 14 51
2018 None of the above 66 11 9 3 7 1 3 80 11 226
2017 Client contact centre 64 16 10 5 3 2 0 82 8 61
2017 Federal regulators 67 16 7 4 3 1 1 86 8 577
2017 Compliance, inspection and enforcement 66 16 9 3 3 1 2 85 6 688
2017 Communications or public affairs 80 11 4 3 1 1 0 92 4 106
2017 Access to information and privacy 88 6 0 0 6 0 0 94 6 16
2017 Security 67 12 7 3 4 1 5 85 8 159
2017 Science and technology 68 16 5 3 7 1 0 85 10 109
2017 Legal services 64 24 6 6 0 0 0 88 6 17
2017 Administration and operations 69 12 7 4 3 0 5 85 7 541
2017 Human resources 77 9 6 2 1 0 4 90 3 161
2017 Financial management 73 12 3 5 1 0 6 91 6 192
2017 Procurement 62 9 9 0 5 0 14 83 6 21
2017 Real property 75 11 8 3 3 0 0 86 6 36
2017 Information management 62 15 10 6 3 1 3 81 9 92
2017 Information technology 77 11 5 3 2 0 3 90 5 147
2017 Internal audit 87 13 0 0 0 0 0 100 0 20
2017 Evaluation 77 0 19 0 0 0 5 80 0 21
2017 Data sciences 67 15 3 8 0 0 8 89 8 39
2017 Policy 80 8 5 2 3 0 2 90 5 309
2017 Project management 74 12 5 1 3 1 3 90 5 148
2017 Other services to the public 66 14 7 7 5 0 1 81 12 71
2017 None of the above 70 10 8 5 3 1 4 84 8 282

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 49 22 15 4 2 0 8 77 7 35
2018 Federal regulators 52 31 10 4 2 0 1 84 7 518
2018 Compliance, inspection and enforcement 52 30 10 4 2 0 1 83 7 624
2018 Communications or public affairs 44 33 14 2 6 0 1 77 8 104
2018 Access to information and privacy 33 50 13 0 5 0 0 82 5 19
2018 Security 50 32 7 5 4 0 2 84 9 156
2018 Science and technology 50 34 7 4 3 0 2 86 6 85
2018 Legal services 68 23 5 0 0 0 5 95 0 15
2018 Administration and operations 54 22 15 5 4 1 1 77 9 437
2018 Human resources 65 21 6 4 2 0 3 88 6 191
2018 Financial management 59 22 10 5 1 1 2 83 6 192
2018 Procurement 44 38 11 7 0 0 0 82 7 24
2018 Real property 60 21 14 5 0 0 0 81 5 39
2018 Information management 46 29 13 3 5 2 2 78 8 79
2018 Information technology 61 21 13 3 1 0 1 83 5 139
2018 Internal audit 63 14 14 0 3 0 6 81 4 28
2018 Evaluation 72 19 6 0 4 0 0 90 4 23
2018 Data sciences 67 24 0 5 4 0 0 91 9 36
2018 Policy 59 25 11 2 1 0 2 86 3 382
2018 Project management 52 33 9 2 2 1 1 86 4 162
2018 Other services to the public 51 31 6 5 7 0 0 82 12 50
2018 None of the above 51 22 15 5 5 0 1 74 11 228
2017 Client contact centre 56 18 10 8 7 0 2 75 15 61
2017 Federal regulators 55 29 11 3 3 1 0 84 5 576
2017 Compliance, inspection and enforcement 54 29 9 4 2 0 1 85 6 688
2017 Communications or public affairs 58 30 9 1 2 0 0 88 3 106
2017 Access to information and privacy 43 50 6 0 0 0 0 94 0 16
2017 Security 47 29 11 5 4 0 4 79 9 159
2017 Science and technology 52 28 11 6 3 1 0 81 9 109
2017 Legal services 46 30 18 6 0 0 0 76 6 17
2017 Administration and operations 53 27 11 4 2 0 3 83 6 539
2017 Human resources 68 16 6 3 3 0 4 87 6 161
2017 Financial management 57 25 11 3 0 0 3 85 4 195
2017 Procurement 62 19 0 10 5 5 0 85 15 21
2017 Real property 58 25 17 0 0 0 0 83 0 36
2017 Information management 45 33 8 7 4 1 2 80 11 92
2017 Information technology 64 24 5 4 2 0 1 89 6 147
2017 Internal audit 76 20 5 0 0 0 0 95 0 19
2017 Evaluation 59 23 9 9 0 0 0 82 9 21
2017 Data sciences 54 33 8 3 0 0 3 90 3 39
2017 Policy 66 21 8 2 1 0 2 89 3 309
2017 Project management 51 30 9 3 3 0 3 83 7 148
2017 Other services to the public 46 32 8 7 5 0 1 80 12 71
2017 None of the above 54 27 9 4 3 0 3 84 7 279

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 51 17 20 5 0 0 8 73 5 35
2018 Federal regulators 50 25 13 6 4 0 1 76 11 515
2018 Compliance, inspection and enforcement 54 24 10 5 7 0 0 78 12 621
2018 Communications or public affairs 47 22 15 7 7 0 2 71 14 104
2018 Access to information and privacy 60 10 13 0 18 0 0 70 18 19
2018 Security 58 20 11 5 6 0 1 78 11 155
2018 Science and technology 59 15 11 5 6 0 4 77 12 83
2018 Legal services 78 13 5 0 0 0 5 95 0 15
2018 Administration and operations 59 18 9 6 5 1 1 79 12 435
2018 Human resources 64 16 10 4 4 0 2 81 9 193
2018 Financial management 56 17 12 7 5 0 2 75 12 190
2018 Procurement 47 16 23 7 4 0 4 65 11 24
2018 Real property 64 20 13 2 0 0 0 85 2 39
2018 Information management 60 27 7 2 0 3 1 90 2 78
2018 Information technology 61 18 12 5 3 0 1 80 8 139
2018 Internal audit 62 18 8 3 3 0 6 85 7 28
2018 Evaluation 72 15 7 6 0 0 0 87 6 23
2018 Data sciences 58 17 10 4 11 0 0 74 15 36
2018 Policy 57 22 12 5 3 0 1 80 8 382
2018 Project management 61 18 13 1 2 1 3 82 4 160
2018 Other services to the public 62 25 8 2 3 0 0 87 5 50
2018 None of the above 54 20 8 9 7 0 1 76 16 228
2017 Client contact centre 63 21 8 5 3 0 0 84 8 61
2017 Federal regulators 58 22 9 6 5 0 0 81 11 576
2017 Compliance, inspection and enforcement 58 23 9 5 4 0 1 82 9 688
2017 Communications or public affairs 62 17 9 5 6 0 0 80 11 106
2017 Access to information and privacy 50 32 12 0 6 0 0 82 6 16
2017 Security 53 22 9 8 4 0 3 77 13 160
2017 Science and technology 64 16 7 6 6 1 0 81 12 108
2017 Legal services 60 22 12 6 0 0 0 82 6 17
2017 Administration and operations 61 19 8 4 4 0 4 83 9 539
2017 Human resources 65 15 8 4 3 0 4 84 8 161
2017 Financial management 63 18 10 4 2 0 3 83 6 194
2017 Procurement 76 5 14 0 5 0 0 81 5 21
2017 Real property 66 14 17 0 3 0 0 80 3 36
2017 Information management 58 19 6 6 8 1 2 79 14 93
2017 Information technology 64 20 8 3 4 0 1 84 7 148
2017 Internal audit 80 9 0 0 5 6 0 95 5 20
2017 Evaluation 68 18 9 5 0 0 0 86 5 21
2017 Data sciences 56 29 10 0 3 0 3 87 3 38
2017 Policy 64 15 8 7 4 0 1 81 11 308
2017 Project management 56 24 10 3 5 0 3 82 8 148
2017 Other services to the public 58 24 2 5 6 0 4 86 12 71
2017 None of the above 58 17 11 7 4 0 2 77 12 282

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 46 4 8 0 2 0 39 83 4 36
2018 Federal regulators 50 14 6 2 1 0 28 89 3 514
2018 Compliance, inspection and enforcement 52 11 4 2 1 0 29 90 5 616
2018 Communications or public affairs 43 12 6 1 2 0 35 87 4 103
2018 Access to information and privacy 46 5 5 5 0 0 38 83 9 17
2018 Security 51 12 8 2 1 0 27 86 3 156
2018 Science and technology 52 12 6 1 0 0 29 90 2 85
2018 Legal services 63 13 5 0 0 0 18 93 0 15
2018 Administration and operations 55 7 6 1 0 1 30 89 3 436
2018 Human resources 56 15 2 3 1 0 23 92 5 191
2018 Financial management 47 13 9 2 3 0 26 81 7 188
2018 Procurement 44 4 4 4 0 0 45 87 7 24
2018 Real property 52 21 0 5 0 0 23 94 6 38
2018 Information management 53 5 7 0 0 2 34 89 0 79
2018 Information technology 58 12 11 2 1 0 17 84 3 139
2018 Internal audit 65 7 0 0 0 4 24 100 0 28
2018 Evaluation 53 13 10 0 0 0 25 87 0 23
2018 Data sciences 48 12 7 0 0 4 29 89 0 36
2018 Policy 51 13 7 1 0 0 28 90 1 381
2018 Project management 51 11 7 2 1 1 29 87 3 160
2018 Other services to the public 52 8 7 3 2 0 28 83 7 49
2018 None of the above 48 16 6 3 2 0 25 85 7 224
2017 Client contact centre 54 8 2 6 2 0 28 87 11 61
2017 Federal regulators 51 12 8 1 2 0 26 85 5 576
2017 Compliance, inspection and enforcement 51 12 4 3 1 0 29 89 5 687
2017 Communications or public affairs 59 10 4 0 0 0 28 95 0 106
2017 Access to information and privacy 26 31 6 12 0 0 25 75 17 16
2017 Security 53 11 4 2 2 1 28 89 5 158
2017 Science and technology 58 12 3 3 5 1 18 87 10 110
2017 Legal services 65 18 0 0 0 0 18 100 0 17
2017 Administration and operations 52 11 4 3 1 0 29 89 6 540
2017 Human resources 53 16 4 0 1 0 25 93 2 161
2017 Financial management 56 14 7 2 0 0 22 89 2 194
2017 Procurement 53 9 5 0 5 0 28 87 7 21
2017 Real property 48 20 9 3 0 0 20 85 4 35
2017 Information management 54 9 4 3 0 1 28 90 4 93
2017 Information technology 64 15 3 3 1 0 14 91 5 147
2017 Internal audit 71 14 0 0 0 0 15 100 0 20
2017 Evaluation 54 5 9 9 0 0 23 76 12 21
2017 Data sciences 53 0 8 0 0 0 39 88 0 39
2017 Policy 57 13 5 1 1 0 23 91 2 309
2017 Project management 54 13 5 1 0 0 26 91 2 147
2017 Other services to the public 55 11 8 0 1 0 25 88 2 71
2017 None of the above 53 15 6 2 2 0 22 88 4 281

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 49 14 23 4 0 0 9 70 5 33
2018 Federal regulators 48 28 13 5 1 1 3 79 7 515
2018 Compliance, inspection and enforcement 51 29 13 2 3 0 3 82 5 619
2018 Communications or public affairs 68 16 2 2 2 0 11 93 4 103
2018 Access to information and privacy 46 32 10 5 0 0 8 84 5 19
2018 Security 63 21 8 1 2 0 5 88 3 156
2018 Science and technology 64 24 8 1 0 0 4 91 1 85
2018 Legal services 87 9 0 0 0 0 5 100 0 15
2018 Administration and operations 68 17 6 1 1 1 7 92 2 435
2018 Human resources 71 16 3 2 2 0 6 92 4 194
2018 Financial management 66 18 6 2 2 0 7 90 3 192
2018 Procurement 56 14 7 4 4 0 15 83 8 24
2018 Real property 46 43 9 2 0 0 0 88 2 39
2018 Information management 65 17 6 0 0 0 12 93 0 79
2018 Information technology 73 11 8 1 1 1 6 90 2 139
2018 Internal audit 64 31 0 0 0 0 6 100 0 28
2018 Evaluation 68 9 24 0 0 0 0 76 0 22
2018 Data sciences 69 21 0 6 0 0 4 94 6 36
2018 Policy 64 22 6 2 0 0 7 91 2 379
2018 Project management 62 19 9 4 2 1 4 84 6 162
2018 Other services to the public 63 20 6 2 9 0 0 83 12 50
2018 None of the above 64 20 7 1 1 0 7 91 2 224
2017 Client contact centre 72 15 7 1 2 0 3 90 3 61
2017 Federal regulators 55 28 10 3 1 1 3 85 5 572
2017 Compliance, inspection and enforcement 52 27 11 4 1 1 3 83 5 681
2017 Communications or public affairs 73 10 7 0 0 0 10 92 0 106
2017 Access to information and privacy 49 39 12 0 0 0 0 88 0 16
2017 Security 57 18 11 4 2 0 8 81 7 159
2017 Science and technology 56 27 7 3 2 1 5 88 5 110
2017 Legal services 76 6 6 0 0 0 12 93 0 17
2017 Administration and operations 66 17 5 2 1 1 9 92 3 538
2017 Human resources 73 12 4 1 1 1 8 93 3 161
2017 Financial management 73 15 4 1 0 0 7 95 1 195
2017 Procurement 62 28 5 0 0 5 0 95 0 21
2017 Real property 55 22 14 3 0 3 3 82 3 36
2017 Information management 64 18 2 0 1 2 13 96 1 91
2017 Information technology 78 12 2 3 1 0 5 94 4 146
2017 Internal audit 61 4 14 5 0 6 9 78 5 20
2017 Evaluation 80 5 5 0 0 0 10 94 0 19
2017 Data sciences 77 13 3 0 3 0 5 95 3 39
2017 Policy 68 19 5 2 1 0 6 92 3 307
2017 Project management 61 20 7 3 0 0 8 89 3 148
2017 Other services to the public 69 9 12 1 3 0 5 83 5 71
2017 None of the above 69 17 5 2 0 0 6 92 3 279

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 57 16 9 5 0 7 6 84 6 35
2018 Federal regulators 69 17 7 3 1 1 3 89 4 517
2018 Compliance, inspection and enforcement 71 18 4 3 2 1 2 92 4 621
2018 Communications or public affairs 65 14 4 4 9 0 5 83 13 104
2018 Access to information and privacy 52 40 8 0 0 0 0 92 0 19
2018 Security 70 17 6 1 1 2 3 91 2 156
2018 Science and technology 60 21 7 6 3 0 4 84 9 85
2018 Legal services 47 13 18 0 18 0 5 63 19 15
2018 Administration and operations 66 16 7 3 4 1 3 85 7 434
2018 Human resources 75 11 5 2 5 0 3 88 7 193
2018 Financial management 68 16 6 2 3 0 4 89 5 192
2018 Procurement 59 12 13 4 0 0 12 81 4 24
2018 Real property 79 13 2 0 6 0 0 92 6 39
2018 Information management 66 8 8 3 10 0 4 78 14 79
2018 Information technology 72 14 6 2 2 0 4 89 5 138
2018 Internal audit 65 13 12 0 3 0 6 83 4 28
2018 Evaluation 65 22 10 0 0 0 4 90 0 23
2018 Data sciences 79 5 0 7 7 0 2 86 14 36
2018 Policy 75 12 4 3 2 0 4 91 5 382
2018 Project management 65 19 6 4 4 0 3 86 8 162
2018 Other services to the public 67 16 10 4 0 0 3 85 4 50
2018 None of the above 69 18 4 2 3 1 3 91 5 228
2017 Client contact centre 73 10 3 6 2 2 3 88 9 61
2017 Federal regulators 72 18 4 2 2 0 2 93 4 576
2017 Compliance, inspection and enforcement 71 19 4 2 1 1 2 93 3 688
2017 Communications or public affairs 74 12 5 1 6 0 2 88 7 105
2017 Access to information and privacy 75 12 7 0 0 0 6 92 0 16
2017 Security 64 18 8 0 2 0 8 89 2 159
2017 Science and technology 62 21 7 3 4 2 0 85 8 110
2017 Legal services 72 16 0 12 0 0 0 88 12 17
2017 Administration and operations 60 17 8 4 3 1 7 84 7 542
2017 Human resources 77 6 6 3 4 0 4 87 7 161
2017 Financial management 74 13 6 1 2 1 4 91 3 195
2017 Procurement 70 15 0 5 0 0 10 94 6 20
2017 Real property 72 11 11 3 3 0 0 83 6 36
2017 Information management 58 19 10 1 5 2 6 83 6 92
2017 Information technology 65 22 7 3 1 0 1 89 4 146
2017 Internal audit 69 16 5 0 0 6 5 95 0 20
2017 Evaluation 56 18 15 0 11 0 0 74 11 21
2017 Data sciences 74 8 10 5 0 0 3 84 5 39
2017 Policy 74 15 5 2 1 0 3 91 4 308
2017 Project management 65 13 8 5 3 0 5 83 8 148
2017 Other services to the public 75 8 4 1 6 2 3 88 8 71
2017 None of the above 65 19 6 4 2 0 3 87 6 280

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 43 29 8 9 0 0 12 81 10 35
2018 Federal regulators 49 30 12 4 1 1 2 81 6 518
2018 Compliance, inspection and enforcement 49 32 11 3 2 0 2 83 5 622
2018 Communications or public affairs 45 33 14 3 3 0 2 79 6 104
2018 Access to information and privacy 36 34 18 13 0 0 0 70 13 19
2018 Security 55 32 9 2 1 0 2 88 3 155
2018 Science and technology 37 47 13 3 0 0 0 84 3 85
2018 Legal services 73 18 0 5 0 0 5 95 5 15
2018 Administration and operations 46 30 15 3 3 0 2 79 6 435
2018 Human resources 44 26 18 7 2 0 3 72 9 194
2018 Financial management 42 34 14 3 4 0 4 79 7 192
2018 Procurement 45 36 7 4 0 0 9 88 4 24
2018 Real property 57 29 5 4 2 0 2 89 6 39
2018 Information management 46 29 8 7 4 0 6 79 12 79
2018 Information technology 51 29 13 6 0 0 1 81 6 137
2018 Internal audit 46 36 11 3 0 0 3 85 3 28
2018 Evaluation 28 61 4 8 0 0 0 88 8 23
2018 Data sciences 41 26 18 12 0 0 2 69 13 36
2018 Policy 48 32 13 3 3 0 1 80 6 381
2018 Project management 44 32 13 6 2 0 3 79 8 159
2018 Other services to the public 39 37 14 2 7 0 2 77 9 49
2018 None of the above 54 28 10 4 2 0 2 83 6 226
2017 Client contact centre 56 24 10 7 3 0 0 80 10 61
2017 Federal regulators 53 30 11 2 1 1 2 85 4 575
2017 Compliance, inspection and enforcement 53 32 11 2 1 0 2 86 3 686
2017 Communications or public affairs 52 30 11 1 4 0 2 84 5 106
2017 Access to information and privacy 37 45 0 12 6 0 0 82 18 16
2017 Security 50 30 10 3 2 0 5 84 5 159
2017 Science and technology 49 33 13 2 2 1 0 83 4 110
2017 Legal services 58 24 6 6 6 0 0 82 12 17
2017 Administration and operations 45 28 14 4 3 1 4 77 8 540
2017 Human resources 48 26 14 5 3 0 4 77 8 161
2017 Financial management 50 31 12 4 1 0 3 83 4 195
2017 Procurement 62 23 5 0 0 0 9 95 0 21
2017 Real property 55 31 11 0 3 0 0 86 3 36
2017 Information management 49 26 15 6 3 1 0 75 10 91
2017 Information technology 58 28 7 4 2 0 0 86 6 147
2017 Internal audit 64 20 9 0 0 6 0 90 0 20
2017 Evaluation 36 37 18 5 0 0 5 76 5 21
2017 Data sciences 54 26 10 8 3 0 0 80 10 39
2017 Policy 58 25 11 2 2 0 2 84 5 309
2017 Project management 44 31 15 6 1 0 3 78 7 148
2017 Other services to the public 51 31 11 3 3 0 1 83 6 71
2017 None of the above 60 27 9 3 0 0 2 88 3 282

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 8 22 50 13 6 0 0 31 20 37
2018 Federal regulators 12 31 38 14 6 0 0 42 20 518
2018 Compliance, inspection and enforcement 12 35 36 13 4 0 0 47 17 625
2018 Communications or public affairs 6 32 47 12 4 0 0 38 15 104
2018 Access to information and privacy 10 29 47 5 10 0 0 39 15 19
2018 Security 19 38 27 11 6 0 0 57 16 156
2018 Science and technology 12 33 41 11 4 0 0 45 14 85
2018 Legal services 22 32 41 0 5 0 0 54 5 15
2018 Administration and operations 16 34 37 10 2 0 0 50 13 437
2018 Human resources 11 34 43 8 4 0 0 45 12 194
2018 Financial management 9 36 38 14 3 0 0 45 17 191
2018 Procurement 26 38 22 11 4 0 0 64 14 24
2018 Real property 15 43 25 17 0 0 0 58 17 39
2018 Information management 17 39 33 7 4 0 0 56 12 79
2018 Information technology 16 32 39 8 4 1 0 49 12 139
2018 Internal audit 24 46 27 3 0 0 0 69 3 28
2018 Evaluation 21 32 36 7 4 0 0 53 11 24
2018 Data sciences 15 22 48 15 0 0 0 37 15 36
2018 Policy 13 33 37 13 2 0 0 47 16 381
2018 Project management 13 37 37 11 2 0 0 50 13 163
2018 Other services to the public 15 26 31 19 8 0 0 41 28 51
2018 None of the above 14 31 38 11 6 0 1 45 17 229
2017 Client contact centre 15 23 35 22 5 0 0 38 27 61
2017 Federal regulators 10 34 37 13 6 0 0 43 19 577
2017 Compliance, inspection and enforcement 12 32 39 12 4 0 0 45 16 690
2017 Communications or public affairs 10 32 42 11 4 0 0 42 16 106
2017 Access to information and privacy 6 12 51 18 12 0 0 18 31 16
2017 Security 13 33 36 12 6 0 1 46 18 159
2017 Science and technology 12 27 43 13 5 0 0 39 18 110
2017 Legal services 18 24 40 18 0 0 0 42 18 17
2017 Administration and operations 14 35 35 10 4 1 1 50 15 542
2017 Human resources 11 26 40 14 7 1 0 38 22 161
2017 Financial management 14 33 39 12 1 1 0 47 13 195
2017 Procurement 10 33 47 9 0 0 0 43 9 21
2017 Real property 11 41 37 6 6 0 0 52 11 36
2017 Information management 8 41 37 7 5 1 1 50 12 93
2017 Information technology 13 29 39 15 4 0 0 42 19 148
2017 Internal audit 25 31 30 14 0 0 0 56 14 20
2017 Evaluation 24 43 15 19 0 0 0 67 19 21
2017 Data sciences 13 41 33 10 3 0 0 54 13 39
2017 Policy 10 32 42 12 3 0 0 43 15 310
2017 Project management 8 37 38 12 5 0 0 45 17 148
2017 Other services to the public 8 34 33 16 8 0 2 42 24 71
2017 None of the above 10 34 37 12 5 0 1 45 18 284

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 6 22 39 30 2 0 0 32 28 37
2018 Federal regulators 10 20 41 18 10 0 1 29 31 511
2018 Compliance, inspection and enforcement 7 18 38 25 12 0 0 37 24 622
2018 Communications or public affairs 8 23 46 17 7 0 0 23 31 105
2018 Access to information and privacy 5 39 29 23 4 0 0 27 44 18
2018 Security 8 17 33 27 14 0 1 42 25 154
2018 Science and technology 10 21 31 21 17 0 0 38 30 85
2018 Legal services 5 0 46 41 9 0 0 50 5 15
2018 Administration and operations 10 15 36 24 13 0 0 38 26 437
2018 Human resources 9 20 40 24 7 0 1 31 29 191
2018 Financial management 7 17 44 25 7 0 0 32 24 192
2018 Procurement 4 23 23 37 13 0 0 50 27 24
2018 Real property 7 12 39 31 12 0 0 43 19 39
2018 Information management 7 11 42 23 17 0 0 40 19 78
2018 Information technology 7 22 33 22 15 1 1 37 30 137
2018 Internal audit 3 16 25 32 24 0 0 56 19 28
2018 Evaluation 4 18 46 15 16 0 0 31 23 24
2018 Data sciences 10 11 49 18 12 0 0 30 21 36
2018 Policy 6 19 40 25 9 0 0 35 25 373
2018 Project management 4 20 38 28 10 0 0 38 24 163
2018 Other services to the public 18 22 28 24 7 0 0 32 40 50
2018 None of the above 11 17 37 22 13 0 1 35 28 226
2017 Client contact centre 7 27 32 26 8 0 0 34 33 61
2017 Federal regulators 9 21 37 24 8 1 0 33 30 577
2017 Compliance, inspection and enforcement 4 18 42 25 11 0 0 36 22 688
2017 Communications or public affairs 4 17 41 26 11 1 0 38 21 104
2017 Access to information and privacy 18 26 38 12 6 0 0 18 44 16
2017 Security 9 14 38 26 11 0 2 38 24 160
2017 Science and technology 8 16 37 20 18 0 0 38 24 108
2017 Legal services 0 22 36 30 12 0 0 42 22 17
2017 Administration and operations 8 16 39 24 12 1 0 37 24 539
2017 Human resources 11 22 40 17 10 0 0 27 33 161
2017 Financial management 5 20 41 25 9 1 0 34 25 193
2017 Procurement 0 9 33 58 0 0 0 58 9 21
2017 Real property 11 11 42 19 16 0 0 36 22 36
2017 Information management 7 17 32 27 15 1 0 43 25 93
2017 Information technology 8 15 43 21 13 0 0 34 23 147
2017 Internal audit 0 18 25 46 11 0 0 57 18 20
2017 Evaluation 5 18 24 24 29 0 0 53 23 21
2017 Data sciences 8 13 38 25 16 0 0 41 21 39
2017 Policy 4 23 42 22 9 0 0 31 27 310
2017 Project management 5 17 46 19 12 0 1 32 23 148
2017 Other services to the public 15 10 43 19 11 1 1 30 26 71
2017 None of the above 8 17 42 21 11 0 1 32 25 283
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 45 7 16 13 14 5 0 47 53 37
2018 Federal regulators 22 28 24 14 10 2 0 23 77 517
2018 Compliance, inspection and enforcement 25 29 25 9 10 2 1 26 74 626
2018 Communications or public affairs 26 30 18 13 10 2 1 27 73 105
2018 Access to information and privacy 35 24 31 0 10 0 0 35 65 19
2018 Security 26 23 19 14 15 1 2 27 73 155
2018 Science and technology 31 27 20 6 11 6 0 33 67 85
2018 Legal services 49 0 22 0 20 9 0 54 46 15
2018 Administration and operations 32 22 19 12 11 2 1 33 67 437
2018 Human resources 31 28 21 10 10 0 0 31 69 193
2018 Financial management 34 28 19 8 8 1 1 35 65 190
2018 Procurement 27 28 27 4 14 0 0 27 73 24
2018 Real property 20 35 11 16 14 4 0 21 79 39
2018 Information management 46 17 12 15 8 2 0 47 53 79
2018 Information technology 46 27 16 4 3 2 2 47 53 139
2018 Internal audit 20 19 42 9 7 3 0 21 79 28
2018 Evaluation 23 44 7 3 13 5 6 25 75 24
2018 Data sciences 18 32 33 5 8 4 0 18 82 36
2018 Policy 34 26 16 10 12 2 1 35 65 380
2018 Project management 29 26 13 14 17 2 1 30 70 162
2018 Other services to the public 38 15 16 10 19 2 0 39 61 51
2018 None of the above 27 22 19 14 13 3 2 28 72 228
2017 Client contact centre 48 21 16 5 7 4 0 50 50 61
2017 Federal regulators 31 34 17 9 4 5 1 33 67 576
2017 Compliance, inspection and enforcement 36 28 17 6 5 7 1 39 61 690
2017 Communications or public affairs 31 25 26 8 6 4 0 32 68 106
2017 Access to information and privacy 25 18 32 18 0 6 0 27 73 16
2017 Security 33 23 17 13 7 6 1 36 64 161
2017 Science and technology 41 25 19 5 5 6 0 43 57 110
2017 Legal services 36 23 12 0 12 5 12 43 57 17
2017 Administration and operations 36 25 15 10 8 4 2 38 62 543
2017 Human resources 36 28 14 11 8 0 3 37 63 161
2017 Financial management 31 36 17 8 4 3 2 33 67 195
2017 Procurement 42 6 14 5 15 14 5 52 48 21
2017 Real property 35 28 11 17 6 3 0 37 63 36
2017 Information management 44 19 14 7 7 8 2 48 52 93
2017 Information technology 52 19 13 5 4 6 1 56 44 148
2017 Internal audit 40 11 29 5 0 15 0 47 53 20
2017 Evaluation 58 9 14 10 5 5 0 61 39 21
2017 Data sciences 41 21 20 8 8 3 0 42 58 39
2017 Policy 38 21 15 10 9 7 1 41 59 309
2017 Project management 35 23 20 13 6 4 1 36 64 147
2017 Other services to the public 30 29 22 10 4 5 0 32 68 71
2017 None of the above 33 25 21 6 9 4 2 35 65 284

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 19 18
2018 Federal regulators 11 392
2018 Compliance, inspection and enforcement 9 459
2018 Communications or public affairs 18 74
2018 Access to information and privacy 30 13
2018 Security 14 111
2018 Science and technology 13 55
2018 Administration and operations 19 290
2018 Human resources 9 137
2018 Financial management 19 123
2018 Procurement 24 18
2018 Real property 11 30
2018 Information management 27 42
2018 Information technology 13 70
2018 Internal audit 38 21
2018 Evaluation 9 16
2018 Data sciences 18 28
2018 Policy 24 246
2018 Project management 18 112
2018 Other services to the public 23 31
2018 None of the above 18 153
2017 Client contact centre 10 30
2017 Federal regulators 6 361
2017 Compliance, inspection and enforcement 9 383
2017 Communications or public affairs 22 69
2017 Access to information and privacy 9 11
2017 Security 14 96
2017 Science and technology 12 58
2017 Administration and operations 20 316
2017 Human resources 14 99
2017 Financial management 12 125
2017 Real property 9 22
2017 Information management 7 43
2017 Information technology 12 59
2017 Data sciences 14 22
2017 Policy 24 169
2017 Project management 15 88
2017 Other services to the public 16 44
2017 None of the above 12 171

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 29 18
2018 Federal regulators 38 392
2018 Compliance, inspection and enforcement 34 459
2018 Communications or public affairs 29 74
2018 Access to information and privacy 21 13
2018 Security 27 111
2018 Science and technology 34 55
2018 Administration and operations 30 290
2018 Human resources 24 137
2018 Financial management 22 123
2018 Procurement 39 18
2018 Real property 28 30
2018 Information management 28 42
2018 Information technology 22 70
2018 Internal audit 30 21
2018 Evaluation 28 16
2018 Data sciences 28 28
2018 Policy 39 246
2018 Project management 39 112
2018 Other services to the public 42 31
2018 None of the above 31 153
2017 Client contact centre 30 30
2017 Federal regulators 23 361
2017 Compliance, inspection and enforcement 20 383
2017 Communications or public affairs 26 69
2017 Access to information and privacy 38 11
2017 Security 19 96
2017 Science and technology 25 58
2017 Administration and operations 26 316
2017 Human resources 17 99
2017 Financial management 20 125
2017 Real property 28 22
2017 Information management 14 43
2017 Information technology 18 59
2017 Data sciences 45 22
2017 Policy 37 169
2017 Project management 24 88
2017 Other services to the public 15 44
2017 None of the above 14 171

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 17 18
2018 Federal regulators 23 392
2018 Compliance, inspection and enforcement 23 459
2018 Communications or public affairs 19 74
2018 Access to information and privacy 21 13
2018 Security 14 111
2018 Science and technology 16 55
2018 Administration and operations 13 290
2018 Human resources 13 137
2018 Financial management 13 123
2018 Procurement 22 18
2018 Real property 9 30
2018 Information management 31 42
2018 Information technology 14 70
2018 Internal audit 33 21
2018 Evaluation 26 16
2018 Data sciences 9 28
2018 Policy 17 246
2018 Project management 11 112
2018 Other services to the public 7 31
2018 None of the above 15 153
2017 Client contact centre 6 30
2017 Federal regulators 6 361
2017 Compliance, inspection and enforcement 7 383
2017 Communications or public affairs 16 69
2017 Access to information and privacy 11 11
2017 Security 10 96
2017 Science and technology 9 58
2017 Administration and operations 13 316
2017 Human resources 15 99
2017 Financial management 3 125
2017 Real property 18 22
2017 Information management 16 43
2017 Information technology 12 59
2017 Data sciences 9 22
2017 Policy 14 169
2017 Project management 14 88
2017 Other services to the public 2 44
2017 None of the above 9 171

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 55 18
2018 Federal regulators 65 392
2018 Compliance, inspection and enforcement 61 459
2018 Communications or public affairs 64 74
2018 Access to information and privacy 49 13
2018 Security 66 111
2018 Science and technology 66 55
2018 Administration and operations 58 290
2018 Human resources 46 137
2018 Financial management 58 123
2018 Procurement 64 18
2018 Real property 72 30
2018 Information management 56 42
2018 Information technology 50 70
2018 Internal audit 20 21
2018 Evaluation 50 16
2018 Data sciences 37 28
2018 Policy 48 246
2018 Project management 67 112
2018 Other services to the public 78 31
2018 None of the above 61 153
2017 Client contact centre 47 30
2017 Federal regulators 62 361
2017 Compliance, inspection and enforcement 62 383
2017 Communications or public affairs 66 69
2017 Access to information and privacy 54 11
2017 Security 60 96
2017 Science and technology 62 58
2017 Administration and operations 54 316
2017 Human resources 48 99
2017 Financial management 64 125
2017 Real property 63 22
2017 Information management 51 43
2017 Information technology 46 59
2017 Data sciences 50 22
2017 Policy 47 169
2017 Project management 60 88
2017 Other services to the public 71 44
2017 None of the above 57 171

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 5 18
2018 Federal regulators 3 392
2018 Compliance, inspection and enforcement 3 459
2018 Communications or public affairs 7 74
2018 Access to information and privacy 0 13
2018 Security 5 111
2018 Science and technology 5 55
2018 Administration and operations 6 290
2018 Human resources 6 137
2018 Financial management 7 123
2018 Procurement 0 18
2018 Real property 9 30
2018 Information management 4 42
2018 Information technology 3 70
2018 Internal audit 0 21
2018 Evaluation 0 16
2018 Data sciences 3 28
2018 Policy 8 246
2018 Project management 6 112
2018 Other services to the public 8 31
2018 None of the above 7 153
2017 Client contact centre 0 30
2017 Federal regulators 3 361
2017 Compliance, inspection and enforcement 5 383
2017 Communications or public affairs 0 69
2017 Access to information and privacy 0 11
2017 Security 6 96
2017 Science and technology 8 58
2017 Administration and operations 7 316
2017 Human resources 6 99
2017 Financial management 7 125
2017 Real property 14 22
2017 Information management 2 43
2017 Information technology 7 59
2017 Data sciences 14 22
2017 Policy 7 169
2017 Project management 9 88
2017 Other services to the public 4 44
2017 None of the above 4 171

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 26 18
2018 Federal regulators 37 392
2018 Compliance, inspection and enforcement 34 459
2018 Communications or public affairs 21 74
2018 Access to information and privacy 48 13
2018 Security 32 111
2018 Science and technology 36 55
2018 Administration and operations 18 290
2018 Human resources 29 137
2018 Financial management 18 123
2018 Procurement 30 18
2018 Real property 22 30
2018 Information management 16 42
2018 Information technology 25 70
2018 Internal audit 34 21
2018 Evaluation 15 16
2018 Data sciences 31 28
2018 Policy 32 246
2018 Project management 34 112
2018 Other services to the public 28 31
2018 None of the above 33 153

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 33 18
2018 Federal regulators 25 392
2018 Compliance, inspection and enforcement 24 459
2018 Communications or public affairs 33 74
2018 Access to information and privacy 7 13
2018 Security 30 111
2018 Science and technology 19 55
2018 Administration and operations 28 290
2018 Human resources 37 137
2018 Financial management 22 123
2018 Procurement 10 18
2018 Real property 25 30
2018 Information management 15 42
2018 Information technology 26 70
2018 Internal audit 26 21
2018 Evaluation 10 16
2018 Data sciences 27 28
2018 Policy 32 246
2018 Project management 24 112
2018 Other services to the public 27 31
2018 None of the above 32 154
2017 Client contact centre 33 30
2017 Federal regulators 34 361
2017 Compliance, inspection and enforcement 34 383
2017 Communications or public affairs 32 69
2017 Access to information and privacy 26 11
2017 Security 31 96
2017 Science and technology 27 58
2017 Administration and operations 29 316
2017 Human resources 38 99
2017 Financial management 34 125
2017 Real property 18 22
2017 Information management 40 43
2017 Information technology 43 59
2017 Data sciences 41 22
2017 Policy 23 169
2017 Project management 27 88
2017 Other services to the public 36 44
2017 None of the above 39 171

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Client contact centre 8 40 11 5 14 22 16
2018 Federal regulators 12 38 16 11 4 19 369
2018 Compliance, inspection and enforcement 9 43 17 10 4 18 438
2018 Communications or public affairs 7 50 18 7 3 15 72
2018 Access to information and privacy 8 16 8 24 8 36 12
2018 Security 10 42 18 14 2 16 104
2018 Science and technology 17 33 14 15 4 17 55
2018 Administration and operations 16 46 13 11 4 9 269
2018 Human resources 17 46 17 6 3 10 128
2018 Financial management 18 38 20 7 2 15 113
2018 Procurement 12 35 16 5 10 22 16
2018 Real property 9 42 20 17 3 10 29
2018 Information management 6 62 11 0 5 16 39
2018 Information technology 17 48 18 3 6 8 69
2018 Internal audit 5 74 8 9 0 4 20
2018 Evaluation 16 51 17 6 6 6 15
2018 Data sciences 16 37 13 11 0 22 25
2018 Policy 10 42 20 9 6 14 233
2018 Project management 11 38 17 14 6 15 108
2018 Other services to the public 4 39 20 4 9 24 28
2018 None of the above 12 44 13 10 3 18 142
2017 Client contact centre 25 40 18 11 0 7 28
2017 Federal regulators 21 49 14 7 3 6 357
2017 Compliance, inspection and enforcement 14 54 15 7 3 7 381
2017 Communications or public affairs 7 57 19 9 0 8 68
2017 Access to information and privacy 9 62 9 0 11 9 11
2017 Security 12 48 28 2 1 10 94
2017 Science and technology 12 57 18 7 2 5 58
2017 Administration and operations 16 56 13 6 2 7 305
2017 Human resources 22 49 14 4 3 8 96
2017 Financial management 22 58 14 4 0 3 122
2017 Real property 16 42 21 11 10 0 19
2017 Information management 9 64 15 2 0 10 40
2017 Information technology 21 48 22 0 0 9 58
2017 Data sciences 9 38 14 9 19 10 21
2017 Policy 8 59 14 8 3 9 167
2017 Project management 16 59 15 5 1 5 87
2017 Other services to the public 8 49 21 12 2 8 42
2017 None of the above 19 43 17 10 2 8 163

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 19 81 18
2018 Federal regulators 24 76 391
2018 Compliance, inspection and enforcement 23 77 456
2018 Communications or public affairs 36 64 74
2018 Access to information and privacy 30 70 13
2018 Security 22 78 110
2018 Science and technology 27 73 55
2018 Administration and operations 25 75 287
2018 Human resources 30 70 136
2018 Financial management 24 76 122
2018 Procurement 28 72 17
2018 Real property 37 63 30
2018 Information management 35 65 42
2018 Information technology 44 56 71
2018 Internal audit 26 74 21
2018 Evaluation 49 51 16
2018 Data sciences 44 56 28
2018 Policy 24 76 244
2018 Project management 20 80 112
2018 Other services to the public 16 84 31
2018 None of the above 33 67 149

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 44 18 17 4 2 0 14 72 8 36
2018 Federal regulators 44 13 12 11 11 2 8 62 24 513
2018 Compliance, inspection and enforcement 49 15 10 7 8 2 9 72 17 626
2018 Communications or public affairs 38 11 26 3 11 0 10 55 17 105
2018 Access to information and privacy 22 0 27 24 26 0 0 22 51 19
2018 Security 40 14 16 9 11 3 7 61 22 156
2018 Science and technology 46 14 18 6 8 1 6 64 16 85
2018 Legal services 41 13 9 10 13 0 13 63 27 15
2018 Administration and operations 38 17 14 11 12 1 5 59 25 436
2018 Human resources 38 16 17 11 13 0 5 57 25 192
2018 Financial management 40 17 11 14 9 1 8 63 25 192
2018 Procurement 34 25 18 15 4 0 5 62 19 24
2018 Real property 33 12 15 13 7 6 13 56 26 39
2018 Information management 49 13 8 9 12 0 9 68 22 79
2018 Information technology 50 20 12 6 5 1 7 75 12 139
2018 Internal audit 53 13 8 3 10 0 13 75 15 28
2018 Evaluation 32 15 7 0 15 6 25 69 21 24
2018 Data sciences 29 32 18 7 9 4 0 64 17 36
2018 Policy 38 17 19 10 9 0 6 59 21 378
2018 Project management 31 20 15 14 13 2 5 55 29 163
2018 Other services to the public 40 13 15 6 17 4 6 58 25 51
2018 None of the above 37 14 15 8 15 1 10 58 26 228

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 7 31 17 30 0 7 16 51 18
2018 Federal regulators 6 12 20 21 30 1 10 21 58 392
2018 Compliance, inspection and enforcement 7 18 19 18 29 2 7 27 52 458
2018 Communications or public affairs 5 19 17 11 38 4 7 27 54 74
2018 Access to information and privacy 7 15 14 7 57 0 0 22 64 13
2018 Security 4 15 14 15 43 0 9 21 64 109
2018 Science and technology 6 5 37 25 23 0 4 12 50 55
2018 Administration and operations 6 19 20 17 29 1 8 27 51 287
2018 Human resources 11 18 20 20 19 2 11 33 45 136
2018 Financial management 10 24 14 18 24 1 10 38 47 121
2018 Procurement 31 5 34 0 20 5 6 41 22 18
2018 Real property 6 18 17 20 25 3 10 28 53 30
2018 Information management 20 20 14 7 21 4 15 49 34 42
2018 Information technology 16 24 14 21 11 6 8 46 37 71
2018 Internal audit 8 7 28 11 38 0 8 16 54 21
2018 Evaluation 0 0 34 28 15 7 15 0 56 16
2018 Data sciences 5 3 24 25 32 0 11 9 64 28
2018 Policy 5 17 15 16 36 4 7 25 58 245
2018 Project management 7 16 14 26 33 1 3 24 62 112
2018 Other services to the public 17 13 16 10 39 5 0 32 52 31
2018 None of the above 6 15 17 20 33 1 9 23 59 154
2017 Client contact centre 10 21 17 20 20 7 7 35 46 30
2017 Federal regulators 6 16 21 19 21 4 14 26 49 363
2017 Compliance, inspection and enforcement 7 19 25 12 22 3 12 31 39 389
2017 Communications or public affairs 9 22 15 22 19 1 11 36 47 69
2017 Access to information and privacy 18 11 9 27 18 0 18 35 54 11
2017 Security 7 20 16 16 25 4 11 32 49 96
2017 Science and technology 5 27 20 16 19 3 10 37 41 59
2017 Administration and operations 12 14 18 17 20 2 16 32 46 316
2017 Human resources 14 20 15 13 18 1 20 42 39 99
2017 Financial management 10 23 12 16 23 1 15 39 47 125
2017 Real property 0 27 28 18 14 0 13 31 37 22
2017 Information management 10 12 18 26 21 2 12 25 54 43
2017 Information technology 8 27 11 9 24 0 20 44 42 61
2017 Data sciences 0 13 18 23 32 0 14 16 63 22
2017 Policy 6 25 16 20 22 3 8 35 47 170
2017 Project management 6 19 21 13 26 0 15 29 46 90
2017 Other services to the public 15 17 17 6 30 0 14 37 42 45
2017 None of the above 7 20 21 14 21 3 14 33 42 172

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 0 23 23 39 0 7 8 67 18
2018 Federal regulators 3 9 17 19 42 3 9 13 68 391
2018 Compliance, inspection and enforcement 5 11 16 17 42 2 7 17 65 457
2018 Communications or public affairs 3 9 13 12 49 5 9 13 71 74
2018 Access to information and privacy 0 7 21 15 57 0 0 7 72 13
2018 Security 2 10 12 17 48 2 9 13 73 108
2018 Science and technology 3 3 23 23 34 0 14 7 66 55
2018 Administration and operations 4 13 17 16 41 1 7 18 63 288
2018 Human resources 4 10 19 15 29 2 22 18 57 136
2018 Financial management 5 14 13 18 37 2 11 21 63 121
2018 Procurement 21 0 20 19 29 5 6 24 54 18
2018 Real property 3 17 21 23 28 3 5 22 55 30
2018 Information management 15 10 20 24 18 2 10 29 49 42
2018 Information technology 6 17 15 18 27 4 12 28 54 71
2018 Internal audit 12 7 11 16 43 0 10 22 66 21
2018 Evaluation 0 0 15 37 26 7 15 0 80 16
2018 Data sciences 5 6 19 16 36 6 11 14 63 28
2018 Policy 1 10 15 17 46 3 7 13 70 243
2018 Project management 3 8 12 15 50 3 9 13 73 112
2018 Other services to the public 15 9 9 3 61 0 3 25 66 31
2018 None of the above 3 7 15 18 43 3 11 11 71 154
2017 Client contact centre 3 13 18 14 33 3 16 20 58 30
2017 Federal regulators 3 11 18 15 33 4 16 17 60 364
2017 Compliance, inspection and enforcement 4 13 19 17 31 4 13 19 57 390
2017 Communications or public affairs 3 8 14 20 41 0 14 13 71 69
2017 Access to information and privacy 9 11 0 44 18 0 18 24 76 11
2017 Security 5 14 10 25 32 5 8 22 66 95
2017 Science and technology 2 10 18 10 36 5 19 16 60 59
2017 Administration and operations 4 10 14 15 38 5 14 18 65 317
2017 Human resources 3 10 12 12 27 3 33 20 61 99
2017 Financial management 1 14 11 10 33 3 28 22 62 126
2017 Real property 0 18 9 27 36 0 9 20 70 22
2017 Information management 0 2 23 21 30 4 19 3 67 43
2017 Information technology 6 16 15 11 23 2 26 32 48 61
2017 Data sciences 0 9 18 23 41 0 9 10 70 22
2017 Policy 1 10 16 20 41 2 10 12 70 170
2017 Project management 3 11 13 19 34 5 15 18 65 90
2017 Other services to the public 20 9 18 15 33 0 4 31 50 45
2017 None of the above 3 12 19 12 33 4 16 19 58 172
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