2018 Public Service Employee Survey Results by Theme for Innovation, Science and Economic Development Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 39 14 8 5 0 0 73 13 1137
2018 Does not provide services to public 33 42 12 9 5 0 0 75 13 2281
2017 Provides services to public 31 42 13 9 5 0 0 73 14 1303
2017 Does not provide services to public 32 44 12 8 4 0 0 76 12 2269
2014 Provides services to public 28 45 14 8 5 0 0 73 13 1259
2014 Does not provide services to public 28 44 12 10 6 0 0 72 15 2282
2011 Provides services to public 32 41 14 8 5 0 0 73 13 1480
2011 Does not provide services to public 32 40 14 8 6 0 0 72 14 2430
2008 Provides services to public 30 44 13 8 5 0 0 74 14 1424
2008 Does not provide services to public 32 42 11 9 5 0 0 75 14 2093

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 35 16 10 9 0 0 65 19 1138
2018 Does not provide services to public 36 37 11 9 6 0 0 74 15 2282
2017 Provides services to public 28 36 15 12 9 0 0 64 21 1304
2017 Does not provide services to public 34 37 13 9 7 0 0 71 16 2266

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 36 12 4 3 0 0 82 6 1133
2018 Does not provide services to public 47 35 11 5 2 0 0 82 7 2268
2017 Provides services to public 47 36 10 4 2 0 0 83 6 1300
2017 Does not provide services to public 48 35 11 4 2 0 0 83 6 2262
2014 Provides services to public 54 32 8 3 2 0 0 87 5 1256
2014 Does not provide services to public 54 32 10 3 2 0 0 86 5 2282
2011 Provides services to public 54 34 8 2 1 0 0 88 4 1484
2011 Does not provide services to public 52 34 9 3 1 0 0 87 4 2434

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 37 15 5 3 0 0 77 9 1139
2018 Does not provide services to public 39 38 12 7 4 0 0 77 10 2291
2017 Provides services to public 38 39 13 7 3 0 0 77 9 1300
2017 Does not provide services to public 40 39 11 6 3 0 0 79 10 2265
2014 Provides services to public 37 43 12 5 3 0 0 80 9 1259
2014 Does not provide services to public 37 40 12 7 4 0 0 77 11 2283
2011 Provides services to public 38 44 10 5 3 0 0 82 8 1482
2011 Does not provide services to public 38 43 10 6 3 0 0 81 9 2433
2008 Provides services to public 38 43 9 7 3 0 0 81 10 1434
2008 Does not provide services to public 40 43 8 6 3 0 0 83 9 2097

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 30 17 8 6 1 0 69 14 1135
2018 Does not provide services to public 42 33 15 6 4 1 0 75 9 2278
2017 Provides services to public 35 32 18 8 7 1 0 67 14 1296
2017 Does not provide services to public 42 32 15 6 5 1 0 74 11 2264
2014 Provides services to public 31 37 17 9 5 1 0 69 13 1259
2014 Does not provide services to public 35 37 15 8 5 1 0 72 13 2283
2011 Provides services to public 28 36 20 10 6 1 0 64 16 1474
2011 Does not provide services to public 32 35 20 8 5 1 0 67 13 2435

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 34 16 8 6 0 0 69 14 1134
2018 Does not provide services to public 41 35 14 7 4 0 0 76 10 2267
2017 Provides services to public 32 34 18 9 6 0 0 67 15 1300
2017 Does not provide services to public 40 36 12 7 4 0 0 77 11 2266
2014 Provides services to public 31 37 16 10 4 1 0 69 15 1258
2014 Does not provide services to public 34 38 15 7 5 0 0 73 12 2282
2011 Provides services to public 26 40 17 10 6 0 0 67 16 1475
2011 Does not provide services to public 31 39 17 9 4 0 0 70 13 2431
2008 Provides services to public 28 38 17 10 6 0 0 67 17 1435
2008 Does not provide services to public 30 41 14 9 5 0 0 71 15 2098

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 24 20 12 9 3 0 58 22 1140
2018 Does not provide services to public 35 25 19 11 7 3 0 62 18 2284
2017 Provides services to public 31 24 20 11 9 4 1 58 21 1299
2017 Does not provide services to public 33 26 18 10 8 4 1 62 19 2269
2014 Provides services to public 31 26 20 12 8 4 0 59 20 1258
2014 Does not provide services to public 30 27 19 11 8 4 1 60 20 2282
2011 Provides services to public 28 28 19 11 9 5 1 59 22 1478
2011 Does not provide services to public 30 25 19 11 8 5 1 59 21 2428
2008 Provides services to public 27 27 18 13 9 5 1 57 24 1434
2008 Does not provide services to public 26 30 18 13 9 4 1 59 23 2096
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 28 10 6 4 1 1 79 11 1134
2018 Does not provide services to public 53 27 10 5 3 1 0 81 9 2268
2017 Provides services to public 48 29 11 6 4 2 1 78 10 1302
2017 Does not provide services to public 52 29 9 4 4 2 1 82 8 2268
2014 Provides services to public 44 32 11 6 4 2 1 78 10 1257
2014 Does not provide services to public 49 30 11 5 4 2 0 80 9 2284
2011 Provides services to public 41 33 12 8 4 2 1 76 12 1485
2011 Does not provide services to public 46 30 11 6 4 2 0 78 11 2428
2008 Provides services to public 35 33 13 8 7 2 0 71 16 1436
2008 Does not provide services to public 40 33 12 7 5 3 1 75 13 2094

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 31 11 6 5 0 0 79 11 1134
2018 Does not provide services to public 48 32 9 7 4 1 0 81 11 2268
2017 Provides services to public 46 31 10 8 4 1 0 78 12 1300
2017 Does not provide services to public 49 31 9 6 4 0 0 81 10 2265
2014 Provides services to public 42 36 10 7 5 1 0 78 11 1258
2014 Does not provide services to public 46 33 8 7 5 0 0 79 12 2281
2011 Provides services to public 39 34 12 9 5 1 0 73 14 1485
2011 Does not provide services to public 42 35 10 8 5 1 0 77 13 2425
2008 Provides services to public 34 34 12 11 8 1 0 69 19 1436
2008 Does not provide services to public 37 35 11 9 7 1 0 73 16 2094

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 25 12 6 5 0 0 78 11 1139
2018 Does not provide services to public 54 27 8 6 4 0 0 82 10 2270
2017 Provides services to public 52 27 9 6 5 0 0 80 11 1298
2017 Does not provide services to public 55 26 9 5 5 0 0 82 9 2266
2014 Provides services to public 50 29 10 5 4 0 0 80 10 1257
2014 Does not provide services to public 51 30 8 6 4 0 0 81 10 2284

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 29 18 9 9 7 0 62 19 1142
2018 Does not provide services to public 34 31 15 8 5 7 0 70 14 2293
2017 Provides services to public 25 30 18 8 10 9 0 60 19 1301
2017 Does not provide services to public 33 33 14 7 6 8 0 71 14 2269
2014 Provides services to public 26 34 16 8 6 10 0 67 16 1258
2014 Does not provide services to public 27 35 16 8 5 9 0 68 14 2281
2011 Provides services to public 21 28 22 11 8 9 1 55 21 1485
2011 Does not provide services to public 24 32 19 8 6 10 1 63 16 2434

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 31 19 13 12 2 0 56 25 1143
2018 Does not provide services to public 31 33 15 11 7 2 0 66 19 2288
2017 Provides services to public 23 29 21 13 12 3 0 53 25 1303
2017 Does not provide services to public 30 34 18 9 6 3 0 65 16 2265
2014 Provides services to public 22 34 21 12 9 3 0 57 22 1258
2014 Does not provide services to public 25 36 17 13 6 3 0 63 20 2281
2011 Provides services to public 16 32 22 13 13 3 0 50 27 1477
2011 Does not provide services to public 20 33 20 13 10 3 0 55 24 2424
2008 Provides services to public 18 32 20 15 12 2 0 51 28 1436
2008 Does not provide services to public 20 36 18 14 9 3 0 58 24 2093

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 26 22 16 13 5 0 46 31 1140
2018 Does not provide services to public 22 32 19 13 8 5 0 57 23 2289
2017 Provides services to public 17 27 21 17 12 6 0 46 32 1300
2017 Does not provide services to public 21 32 20 13 7 7 0 57 22 2264
2014 Provides services to public 13 32 23 17 9 6 0 48 27 1258
2014 Does not provide services to public 17 33 20 15 8 6 0 54 25 2279
2011 Provides services to public 11 29 24 19 11 6 0 43 32 1480
2011 Does not provide services to public 13 33 21 17 8 7 0 49 28 2436
2008 Provides services to public 9 30 23 19 13 6 0 42 34 1432
2008 Does not provide services to public 10 33 22 19 9 8 0 46 30 2099

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 30 19 17 14 3 0 48 32 1140
2018 Does not provide services to public 19 34 18 16 11 2 0 54 28 2294
2017 Provides services to public 19 30 19 14 14 4 0 51 29 1299
2017 Does not provide services to public 20 35 17 16 8 3 0 57 25 2264
2014 Provides services to public 16 36 21 15 9 3 0 54 24 1258
2014 Does not provide services to public 16 38 17 16 10 3 0 56 26 2280
2011 Provides services to public 14 32 21 18 11 3 0 48 30 1481
2011 Does not provide services to public 13 35 18 19 12 3 0 49 32 2432
2008 Provides services to public 14 34 18 20 11 3 0 49 32 1433
2008 Does not provide services to public 14 36 17 20 11 3 0 51 32 2097
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 33 17 12 10 0 0 60 22 1137
2018 Does not provide services to public 34 34 15 10 7 0 0 68 17 2285
2017 Provides services to public 24 37 16 12 10 0 0 62 22 1302
2017 Does not provide services to public 31 37 15 11 6 0 0 68 17 2267
2014 Provides services to public 21 35 21 14 9 0 0 56 23 1256
2014 Does not provide services to public 25 37 15 14 8 0 0 63 22 2281
2011 Provides services to public 19 38 18 14 10 0 0 58 24 1483
2011 Does not provide services to public 25 39 16 12 7 0 0 64 19 2430

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 38 12 9 4 0 0 75 13 1142
2018 Does not provide services to public 33 40 13 10 5 0 0 73 15 2289
2017 Provides services to public 35 38 13 9 5 0 0 73 13 1303
2017 Does not provide services to public 31 42 12 10 4 0 0 73 14 2266

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 24 20 14 13 15 2 44 32 1139
2018 Does not provide services to public 15 24 19 14 9 15 3 48 28 2271
2017 Provides services to public 14 20 20 14 10 18 3 44 31 1300
2017 Does not provide services to public 14 23 18 13 9 19 4 48 28 2265
2014 Provides services to public 11 22 21 17 11 15 3 40 35 1256
2014 Does not provide services to public 14 23 20 15 11 16 3 45 31 2280

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 33 10 7 5 0 0 77 13 1138
2018 Does not provide services to public 44 33 11 7 4 1 1 78 11 2273
2017 Provides services to public 40 35 14 6 4 0 1 75 11 1303
2017 Does not provide services to public 43 35 10 7 4 0 0 78 11 2270
2014 Provides services to public 37 39 13 6 5 1 0 76 11 1259
2014 Does not provide services to public 40 37 10 7 4 1 0 78 12 2284
2011 Provides services to public 35 36 15 8 5 0 0 71 14 1482
2011 Does not provide services to public 37 38 11 9 5 0 0 75 14 2431
2008 Provides services to public 30 34 15 12 9 0 1 64 21 1436
2008 Does not provide services to public 32 38 12 10 7 1 1 70 17 2095

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 35 19 9 4 2 3 66 14 227
2018 Does not provide services to public 28 35 17 6 4 3 7 71 11 633
2017 Provides services to public 28 37 16 8 4 1 7 71 12 250
2017 Does not provide services to public 28 35 13 9 4 4 7 71 15 623
2014 Provides services to public 26 38 13 10 6 3 3 69 17 214
2014 Does not provide services to public 32 33 14 6 4 4 7 73 12 630

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 43 10 11 5 0 0 74 16 1143
2018 Does not provide services to public 30 44 11 9 4 0 1 76 13 2287
2017 Provides services to public 31 39 12 11 6 0 0 70 18 1304
2017 Does not provide services to public 34 38 11 11 5 0 1 73 16 2271
2014 Provides services to public 32 38 13 11 5 0 0 70 16 1257
2014 Does not provide services to public 34 39 10 10 5 0 1 74 15 2284
2011 Provides services to public 31 42 13 9 4 0 1 74 12 1477
2011 Does not provide services to public 32 40 13 9 4 0 1 74 13 2436
2008 Provides services to public 30 44 12 10 4 0 1 74 14 1436
2008 Does not provide services to public 31 42 13 9 3 0 1 74 12 2092

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 39 13 7 4 0 0 76 11 1137
2018 Does not provide services to public 39 38 12 8 3 0 0 77 11 2289
2017 Provides services to public 36 41 13 5 4 0 0 77 9 1304
2017 Does not provide services to public 39 39 12 7 4 0 0 78 11 2268
2014 Provides services to public 36 40 14 7 3 0 0 76 10 1259
2014 Does not provide services to public 37 40 12 7 4 0 0 77 11 2282
2011 Provides services to public 40 37 13 6 3 0 1 77 9 1476
2011 Does not provide services to public 42 36 12 6 4 0 0 78 10 2430
2008 Provides services to public 33 42 13 9 4 0 0 75 13 1431
2008 Does not provide services to public 37 41 11 6 4 0 0 79 10 2098

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 38 9 6 3 0 0 81 9 1131
2018 Does not provide services to public 45 39 7 6 3 0 0 84 9 2267
2017 Provides services to public 44 39 8 6 4 0 0 83 9 1302
2017 Does not provide services to public 45 37 8 5 3 0 0 83 8 2266
2014 Provides services to public 41 39 10 6 3 0 0 80 9 1257
2014 Does not provide services to public 43 38 9 7 4 0 0 81 10 2277
2011 Provides services to public 42 40 9 6 3 0 0 82 9 1478
2011 Does not provide services to public 46 37 8 5 3 0 0 84 8 2432
2008 Provides services to public 40 43 8 6 3 0 0 83 10 1435
2008 Does not provide services to public 44 40 8 5 3 0 0 84 8 2098

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 32 19 14 10 2 0 56 25 1137
2018 Does not provide services to public 26 34 16 12 8 3 0 63 21 2280
2017 Provides services to public 27 31 18 11 10 3 0 60 21 1298
2017 Does not provide services to public 29 36 14 11 7 3 1 67 18 2267
2014 Provides services to public 23 34 18 13 8 3 0 59 22 1258
2014 Does not provide services to public 24 35 16 13 9 3 1 61 22 2280
2011 Provides services to public 24 35 17 13 10 1 0 59 24 1481
2011 Does not provide services to public 25 35 16 13 9 2 0 61 23 2434
2008 Provides services to public 20 36 19 14 10 1 0 57 24 1432
2008 Does not provide services to public 21 39 18 12 8 2 0 61 21 2096

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 26 15 16 21 1 1 47 37 1142
2018 Does not provide services to public 23 28 15 15 16 2 2 53 32 2285
2017 Provides services to public 19 26 16 16 19 2 2 47 37 1301
2017 Does not provide services to public 23 26 14 15 16 3 3 52 33 2266
2014 Provides services to public 15 23 19 19 20 2 2 39 41 1258
2014 Does not provide services to public 17 24 15 17 22 3 2 43 41 2282
2011 Provides services to public 13 25 16 19 24 1 2 40 44 1477
2011 Does not provide services to public 14 25 17 16 23 2 2 41 41 2431
2008 Provides services to public 15 28 16 19 19 2 2 44 39 1434
2008 Does not provide services to public 16 29 16 17 18 2 2 47 37 2097

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 38 14 13 8 0 0 65 21 1135
2018 Does not provide services to public 33 39 13 9 6 0 0 72 15 2278
2017 Provides services to public 26 36 17 11 9 1 1 63 20 1299
2017 Does not provide services to public 34 38 12 10 5 0 0 72 15 2260
2014 Provides services to public 21 39 16 14 9 0 0 60 24 1258
2014 Does not provide services to public 25 43 12 12 7 0 0 68 19 2284
2011 Provides services to public 26 40 16 11 7 0 0 66 18 1481
2011 Does not provide services to public 32 39 13 10 5 0 0 71 15 2435

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 32 18 11 9 0 0 62 20 1130
2018 Does not provide services to public 38 33 14 9 6 0 0 71 15 2276
2017 Provides services to public 29 32 18 11 10 0 0 61 21 1296
2017 Does not provide services to public 36 36 13 9 6 0 0 72 15 2264
2014 Provides services to public 24 36 16 14 10 0 0 60 24 1256
2014 Does not provide services to public 31 35 15 12 7 0 0 66 19 2284

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 35 16 11 6 0 0 67 17 1138
2018 Does not provide services to public 35 36 14 9 5 0 1 72 14 2278
2017 Provides services to public 32 36 14 11 7 0 0 69 18 1299
2017 Does not provide services to public 35 38 14 7 4 0 1 74 11 2265
2014 Provides services to public 27 40 17 10 6 0 0 67 16 1258
2014 Does not provide services to public 30 39 15 10 4 1 1 70 15 2281
2011 Provides services to public 32 42 14 7 3 0 0 75 10 1479
2011 Does not provide services to public 36 40 13 6 3 1 1 78 9 2432

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 35 22 11 9 4 0 56 21 1141
2018 Does not provide services to public 25 37 20 8 5 4 1 65 14 2289
2017 Provides services to public 18 32 23 12 9 4 0 53 22 1301
2017 Does not provide services to public 24 38 19 9 6 4 1 65 15 2265

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 31 10 7 4 0 0 78 12 1137
2018 Does not provide services to public 49 30 9 8 4 0 1 79 12 2286
2017 Provides services to public 47 31 10 5 6 1 0 78 11 1303
2017 Does not provide services to public 48 31 9 7 4 0 0 79 12 2267
2014 Provides services to public 41 34 12 8 5 0 0 76 12 1259
2014 Does not provide services to public 44 33 10 8 5 0 0 77 13 2281
2011 Provides services to public 42 37 10 7 4 0 1 79 10 1482
2011 Does not provide services to public 47 34 9 6 3 0 1 82 9 2432

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 31 18 9 5 0 0 69 14 1141
2018 Does not provide services to public 39 31 16 8 4 0 0 71 13 2293
2017 Provides services to public 39 34 16 6 4 0 1 74 10 1303
2017 Does not provide services to public 38 35 15 8 2 0 1 74 10 2272
2014 Provides services to public 34 38 17 7 3 0 0 72 10 1257
2014 Does not provide services to public 38 36 17 6 3 0 0 75 9 2284
2011 Provides services to public 35 35 18 7 4 0 0 71 11 1481
2011 Does not provide services to public 36 39 16 5 3 0 0 76 9 2429
2008 Provides services to public 26 39 20 9 5 0 0 65 14 1436
2008 Does not provide services to public 28 39 19 8 5 0 0 68 13 2099

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 24 40 36 1141
2018 Does not provide services to public 32 34 34 2289
2017 Provides services to public 25 41 34 1303
2017 Does not provide services to public 30 36 34 2270
2014 Provides services to public 23 44 32 1258
2014 Does not provide services to public 29 36 35 2284
2011 Provides services to public 24 43 33 1483
2011 Does not provide services to public 31 38 31 2435

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 14 23 41 7 5 10 270
2018 Does not provide services to public 12 26 43 4 8 7 721
2017 Provides services to public 21 20 40 8 4 7 329
2017 Does not provide services to public 13 24 40 5 10 8 665
2014 Provides services to public 24 20 35 12 9999 8 295
2014 Does not provide services to public 16 26 39 8 9999 11 676
2011 Provides services to public 27 19 35 10 9999 9 355
2011 Does not provide services to public 15 26 43 7 9999 9 748
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 40 8 3 2 0 0 87 5 1140
2018 Does not provide services to public 46 40 8 4 2 0 0 86 6 2289
2017 Provides services to public 41 40 9 6 3 1 0 82 9 1298
2017 Does not provide services to public 42 39 10 5 3 0 0 82 8 2265
2014 Provides services to public 39 42 11 5 2 1 0 82 8 1259
2014 Does not provide services to public 37 42 11 5 3 1 0 80 9 2283
2011 Provides services to public 37 44 11 5 2 0 0 81 8 1483
2011 Does not provide services to public 38 41 11 6 3 1 0 80 9 2430
2008 Provides services to public 40 40 11 5 3 1 0 80 9 1433
2008 Does not provide services to public 40 39 11 5 4 1 0 79 9 2098

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 41 18 10 5 1 0 67 15 1138
2018 Does not provide services to public 27 45 15 9 3 1 0 73 12 2287
2017 Provides services to public 26 42 16 10 5 2 0 69 15 1300
2017 Does not provide services to public 31 44 15 7 3 1 0 75 10 2270
2014 Provides services to public 24 44 17 8 4 2 0 70 12 1259
2014 Does not provide services to public 25 43 18 9 3 2 0 70 12 2283
2011 Provides services to public 25 39 19 11 5 2 0 65 16 1479
2011 Does not provide services to public 23 42 17 11 4 2 0 66 16 2429

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 24 34 22 9 0 1 31 34 1139
2018 Does not provide services to public 10 22 38 20 8 1 1 28 33 2287
2017 Provides services to public 9 23 33 20 10 1 3 31 34 1298
2017 Does not provide services to public 9 21 37 18 10 1 3 30 32 2259
2014 Provides services to public 8 25 38 19 7 1 3 27 34 1258
2014 Does not provide services to public 8 26 38 17 7 1 2 25 35 2279
2011 Provides services to public 10 25 34 19 8 1 2 28 37 1483
2011 Does not provide services to public 10 26 34 20 7 1 3 28 36 2427
2008 Provides services to public 11 28 33 18 7 1 2 26 40 1433
2008 Does not provide services to public 9 28 35 19 6 1 2 26 38 2095

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 17 25 27 18 2 2 47 27 1135
2018 Does not provide services to public 7 14 27 30 17 2 2 49 22 2280
2017 Provides services to public 9 16 23 25 19 3 5 47 28 1298
2017 Does not provide services to public 7 13 26 27 19 4 5 50 22 2253
2014 Provides services to public 6 16 27 29 15 3 4 47 24 1257
2014 Does not provide services to public 6 16 27 29 16 3 3 48 24 2275
2011 Provides services to public 8 15 28 26 15 3 4 45 25 1480
2011 Does not provide services to public 8 15 28 28 15 3 4 46 24 2425
2008 Provides services to public 10 20 28 25 12 2 3 39 32 1428
2008 Does not provide services to public 8 21 28 26 13 2 2 41 30 2095

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 20 30 19 11 2 2 31 38 1141
2018 Does not provide services to public 15 22 32 18 9 2 2 28 38 2283
2017 Provides services to public 17 23 24 18 11 2 5 31 42 1297
2017 Does not provide services to public 15 23 31 16 10 2 4 27 41 2258
2014 Provides services to public 20 24 25 16 9 2 3 26 47 1257
2014 Does not provide services to public 20 26 29 14 7 2 2 22 48 2273
2011 Provides services to public 18 22 25 17 11 2 4 30 43 1480
2011 Does not provide services to public 19 25 28 16 8 2 3 25 45 2428
2008 Provides services to public 16 26 31 15 8 2 3 24 44 1428
2008 Does not provide services to public 18 26 29 15 8 2 2 24 46 2095

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 14 31 28 16 1 2 45 23 1134
2018 Does not provide services to public 9 18 32 26 13 1 1 40 27 2275
2017 Provides services to public 8 13 28 28 18 2 3 48 22 1294
2017 Does not provide services to public 9 16 32 27 14 1 3 42 25 2252
2014 Provides services to public 7 16 34 24 15 2 2 41 24 1256
2014 Does not provide services to public 7 18 36 26 10 1 2 37 27 2272
2011 Provides services to public 7 15 33 28 13 1 2 43 23 1475
2011 Does not provide services to public 8 17 34 26 11 1 2 39 26 2426
2008 Provides services to public 9 18 33 26 11 1 2 38 29 1429
2008 Does not provide services to public 8 21 34 25 9 1 2 35 30 2090

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 22 26 18 12 1 2 31 42 1139
2018 Does not provide services to public 14 21 30 20 12 2 3 33 36 2288
2017 Provides services to public 16 21 26 17 15 1 4 33 39 1300
2017 Does not provide services to public 12 21 28 19 14 1 5 35 35 2256
2014 Provides services to public 17 23 29 16 11 1 3 28 42 1256
2014 Does not provide services to public 14 24 31 17 10 1 3 28 39 2274
2011 Provides services to public 15 25 29 18 10 0 3 29 41 1478
2011 Does not provide services to public 14 23 31 18 10 1 4 30 38 2430
2008 Provides services to public 16 24 29 16 11 1 3 29 42 1428
2008 Does not provide services to public 13 24 30 20 10 1 3 31 38 2089

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 18 25 21 17 4 3 41 33 1136
2018 Does not provide services to public 11 18 26 24 16 3 3 42 30 2277
2017 Provides services to public 13 16 22 21 19 4 5 44 32 1302
2017 Does not provide services to public 9 15 25 24 18 3 5 46 26 2256
2014 Provides services to public 8 13 22 27 21 3 5 53 23 1254
2014 Does not provide services to public 5 12 25 32 19 3 5 55 18 2274
2011 Provides services to public 8 15 26 25 18 3 6 46 25 1475
2011 Does not provide services to public 5 13 26 28 19 3 7 52 19 2421
2008 Provides services to public 12 19 23 25 15 2 4 43 33 1430
2008 Does not provide services to public 10 19 26 24 14 3 5 41 31 2094

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 19 33 19 10 2 2 31 34 1141
2018 Does not provide services to public 12 22 32 20 10 2 2 31 35 2284
2017 Provides services to public 13 20 31 17 12 3 4 31 36 1299
2017 Does not provide services to public 12 18 34 18 11 3 3 31 33 2258
2014 Provides services to public 17 23 28 17 10 3 3 28 42 1257
2014 Does not provide services to public 15 23 33 15 9 3 3 26 39 2276

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 32 9 10 6 1 0 75 16 1137
2018 Does not provide services to public 46 30 9 8 6 1 0 77 14 2270
2017 Provides services to public 45 30 10 8 6 1 0 76 14 1301
2017 Does not provide services to public 49 30 7 8 6 1 0 79 14 2267
2014 Provides services to public 44 30 9 9 6 1 0 75 16 1259
2014 Does not provide services to public 45 31 9 9 5 1 0 77 14 2282

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 33 7 6 4 0 0 83 10 1140
2018 Does not provide services to public 52 33 6 6 2 0 0 86 8 2270
2017 Provides services to public 46 34 9 7 3 1 0 81 10 1300
2017 Does not provide services to public 50 35 7 5 2 0 0 85 8 2266
2014 Provides services to public 41 41 10 5 3 0 0 82 8 1258
2014 Does not provide services to public 47 38 7 6 2 0 0 85 8 2279

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 38 13 6 3 1 0 78 9 1141
2018 Does not provide services to public 45 36 11 4 2 1 0 83 7 2274

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 33 14 4 2 3 1 79 7 1132
2018 Does not provide services to public 49 34 11 2 1 3 0 85 4 2276
2017 Provides services to public 36 36 16 4 4 4 0 76 8 1301
2017 Does not provide services to public 43 34 13 3 2 4 1 81 6 2268
2014 Provides services to public 43 34 12 2 2 6 1 82 5 1258
2014 Does not provide services to public 45 34 12 3 1 5 0 83 5 2280

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 35 12 6 3 1 0 79 9 1137
2018 Does not provide services to public 46 37 10 4 2 2 0 84 6 2284
2017 Provides services to public 35 41 14 4 4 2 0 78 8 1300
2017 Does not provide services to public 41 39 10 4 2 2 0 83 7 2268
2014 Provides services to public 40 38 11 5 3 3 0 81 7 1259
2014 Does not provide services to public 42 38 11 4 2 2 0 82 6 2281
2011 Provides services to public 30 37 17 7 5 4 0 70 12 1479
2011 Does not provide services to public 34 37 16 5 3 4 0 75 9 2435

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 33 9 6 4 0 0 81 10 1138
2018 Does not provide services to public 52 35 8 3 2 0 0 87 5 2283
2017 Provides services to public 43 36 10 6 5 1 0 80 10 1301
2017 Does not provide services to public 50 36 7 4 3 0 0 86 7 2265
2014 Provides services to public 45 36 11 5 2 1 0 82 7 1259
2014 Does not provide services to public 49 35 9 4 2 1 0 85 6 2279
2011 Provides services to public 37 38 13 7 4 1 0 76 12 1472
2011 Does not provide services to public 41 38 12 4 3 1 0 80 8 2429
2008 Provides services to public 33 41 13 7 5 1 0 74 13 1432
2008 Does not provide services to public 36 41 12 6 4 1 0 77 11 2094

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 30 18 9 9 7 3 59 20 1139
2018 Does not provide services to public 27 31 17 9 5 7 4 65 16 2272
2017 Provides services to public 27 31 15 8 8 6 5 65 18 1304
2017 Does not provide services to public 31 31 13 9 6 5 6 69 16 2269
2014 Provides services to public 27 32 17 8 7 6 4 65 16 1257
2014 Does not provide services to public 31 31 15 8 5 6 4 69 15 2279

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 38 14 10 8 3 1 67 18 1140
2018 Does not provide services to public 30 36 14 10 4 4 1 70 15 2286
2017 Provides services to public 30 36 14 9 7 4 1 69 17 1300
2017 Does not provide services to public 33 36 12 9 5 4 1 72 15 2267
2014 Provides services to public 33 36 14 7 4 4 1 73 12 1257
2014 Does not provide services to public 34 39 11 8 4 3 1 76 13 2281
2011 Provides services to public 30 33 16 10 6 4 1 66 17 1478
2011 Does not provide services to public 31 31 15 11 6 6 1 67 18 2433
2008 Provides services to public 25 32 16 13 7 5 2 61 21 1434
2008 Does not provide services to public 27 33 14 12 8 5 2 65 21 2097

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 37 20 8 5 2 0 66 13 1135
2018 Does not provide services to public 33 37 18 6 4 2 0 72 10 2283

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 22 23 12 15 9 3 43 32 1140
2018 Does not provide services to public 17 23 19 14 11 12 3 48 30 2287
2017 Provides services to public 16 19 19 13 17 13 3 42 36 1303
2017 Does not provide services to public 16 21 19 13 13 13 5 46 32 2265
2014 Provides services to public 13 22 21 14 16 12 3 41 35 1258
2014 Does not provide services to public 15 21 18 16 15 12 4 42 36 2282
2011 Provides services to public 12 20 21 15 16 14 3 38 37 1483
2011 Does not provide services to public 13 19 19 14 14 18 4 40 36 2433

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 13 87 1142
2018 Does not provide services to public 12 88 2289

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 151
2018 Does not provide services to public 52 269

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 62 151
2018 Does not provide services to public 63 269

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 151
2018 Does not provide services to public 8 269

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 151
2018 Does not provide services to public 6 269

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 151
2018 Does not provide services to public 2 269

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 151
2018 Does not provide services to public 37 269

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 151
2018 Does not provide services to public 36 269

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 151
2018 Does not provide services to public 45 269

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 36 151
2018 Does not provide services to public 36 269

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 151
2018 Does not provide services to public 28 269

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 54 151
2018 Does not provide services to public 49 269

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 31 151
2018 Does not provide services to public 26 269

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 151
2018 Does not provide services to public 7 269

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 151
2018 Does not provide services to public 9 269

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 151
2018 Does not provide services to public 42 269

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 151
2018 Does not provide services to public 25 269

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 151
2018 Does not provide services to public 13 269

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 54 152
2018 Does not provide services to public 52 269

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 152
2018 Does not provide services to public 22 269

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 152
2018 Does not provide services to public 7 269

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 152
2018 Does not provide services to public 10 269

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 152
2018 Does not provide services to public 8 269

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 152
2018 Does not provide services to public 3 269

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 152
2018 Does not provide services to public 13 269

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 152
2018 Does not provide services to public 13 269

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 152
2018 Does not provide services to public 29 269

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 143
2018 Does not provide services to public 7 261

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 143
2018 Does not provide services to public 23 261

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 143
2018 Does not provide services to public 7 261

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 143
2018 Does not provide services to public 9 261

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 143
2018 Does not provide services to public 9 261

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 143
2018 Does not provide services to public 8 261

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 143
2018 Does not provide services to public 14 261

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 143
2018 Does not provide services to public 12 261

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 143
2018 Does not provide services to public 16 261

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 143
2018 Does not provide services to public 34 261

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 143
2018 Does not provide services to public 10 261

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 46 143
2018 Does not provide services to public 49 261

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 53 143
2018 Does not provide services to public 54 261

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 143
2018 Does not provide services to public 5 261

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 143
2018 Does not provide services to public 14 261

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 15 21 5 7 30 6 49 18 1140
2018 Does not provide services to public 16 16 20 6 5 30 8 51 17 2288
2017 Provides services to public 15 16 19 5 7 29 10 50 20 1304
2017 Does not provide services to public 15 16 16 6 6 33 9 53 20 2271
2014 Provides services to public 17 17 19 5 4 30 9 55 15 1258
2014 Does not provide services to public 15 15 18 5 5 33 9 52 16 2284

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 30 18 6 6 11 0 66 13 1138
2018 Does not provide services to public 32 31 17 5 4 10 1 70 10 2291
2017 Provides services to public 26 27 19 7 5 15 2 63 14 1303
2017 Does not provide services to public 28 30 17 5 5 14 2 68 12 2269
2014 Provides services to public 28 30 18 5 3 14 2 69 10 1259
2014 Does not provide services to public 27 30 19 5 3 15 1 68 10 2282
2011 Provides services to public 28 32 20 7 4 10 0 67 12 1482
2011 Does not provide services to public 28 33 19 4 3 13 0 70 9 2428

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 8 92 1138
2018 Does not provide services to public 6 94 2290

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 95
2018 Does not provide services to public 33 143

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 80 95
2018 Does not provide services to public 84 143

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 95
2018 Does not provide services to public 6 143

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 95
2018 Does not provide services to public 22 143

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 95
2018 Does not provide services to public 17 143

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 95
2018 Does not provide services to public 13 143

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 95
2018 Does not provide services to public 4 143

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 95
2018 Does not provide services to public 36 143

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 95
2018 Does not provide services to public 27 143

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 95
2018 Does not provide services to public 7 143

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 95
2018 Does not provide services to public 11 143

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 95
2018 Does not provide services to public 14 143

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 0 95
2018 Does not provide services to public 0 143

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 95
2018 Does not provide services to public 20 143

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 95
2018 Does not provide services to public 29 143

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 95
2018 Does not provide services to public 14 143

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 95
2018 Does not provide services to public 4 143

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 95
2018 Does not provide services to public 5 143

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 95
2018 Does not provide services to public 7 143

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 95
2018 Does not provide services to public 8 143

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 57 95
2018 Does not provide services to public 52 143

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 88
2018 Does not provide services to public 22 140

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 88
2018 Does not provide services to public 10 140

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 88
2018 Does not provide services to public 14 140

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 88
2018 Does not provide services to public 27 140

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 88
2018 Does not provide services to public 6 140

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 50 88
2018 Does not provide services to public 42 140

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 57 88
2018 Does not provide services to public 60 140

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 88
2018 Does not provide services to public 13 140

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 14 20 3 4 33 7 54 12 1132
2018 Does not provide services to public 18 15 19 3 3 35 7 57 9 2285
2017 Provides services to public 16 15 18 3 4 35 9 55 13 1301
2017 Does not provide services to public 16 15 17 2 2 39 9 59 9 2269
2014 Provides services to public 17 15 19 2 2 36 9 57 8 1257
2014 Does not provide services to public 15 15 17 2 2 40 9 58 8 2283

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 27 19 3 5 13 1 69 9 1135
2018 Does not provide services to public 33 31 18 3 2 12 1 74 6 2282
2017 Provides services to public 29 27 18 3 4 17 3 69 9 1298
2017 Does not provide services to public 31 30 16 3 2 17 2 75 6 2266
2014 Provides services to public 30 27 18 2 2 17 2 72 6 1258
2014 Does not provide services to public 29 29 17 2 2 20 2 73 5 2281
2011 Provides services to public 31 32 18 4 3 12 0 72 8 1482
2011 Does not provide services to public 31 32 17 3 2 15 0 75 6 2429
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 24 11 4 4 1 0 81 8 1133
2018 Does not provide services to public 61 23 8 3 4 1 0 85 7 2266
2017 Provides services to public 56 25 10 4 4 1 0 82 8 1300
2017 Does not provide services to public 61 23 6 4 4 2 0 85 8 2268

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 38 14 5 4 2 0 76 10 1139
2018 Does not provide services to public 43 37 11 4 2 2 0 83 6 2286
2017 Provides services to public 23 40 19 7 6 5 0 66 13 1301
2017 Does not provide services to public 32 42 13 6 3 4 0 77 9 2264

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 35 17 11 9 1 0 63 20 1143
2018 Does not provide services to public 30 36 16 10 6 2 0 67 16 2291
2017 Provides services to public 22 36 18 11 11 2 0 58 23 1297
2017 Does not provide services to public 23 41 17 10 7 2 0 66 17 2265

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 26 22 13 12 0 2 51 26 1136
2018 Does not provide services to public 25 26 21 13 13 1 2 53 26 2282
2017 Provides services to public 23 22 20 15 17 1 2 47 33 1301
2017 Does not provide services to public 23 24 21 14 16 0 2 48 31 2262

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 28 27 18 12 0 0 43 30 1140
2018 Does not provide services to public 18 26 30 15 10 0 1 45 25 2291
2017 Provides services to public 19 27 28 14 11 0 1 46 25 1303
2017 Does not provide services to public 19 28 27 16 9 0 2 47 25 2266

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 30 25 12 8 0 1 54 21 1139
2018 Does not provide services to public 23 29 24 13 8 0 1 53 22 2282
2017 Provides services to public 27 29 23 10 7 0 2 58 18 1300
2017 Does not provide services to public 23 31 23 13 8 0 2 55 22 2258

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 22 21 18 15 1 1 44 34 1137
2018 Does not provide services to public 22 26 24 15 11 1 2 49 27 2286
2017 Provides services to public 24 22 22 15 14 1 2 48 30 1301
2017 Does not provide services to public 23 26 22 15 11 1 3 50 27 2269

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 22 14 6 4 0 7 75 11 1137
2018 Does not provide services to public 45 23 15 6 4 1 6 73 11 2270
2017 Provides services to public 45 22 13 6 3 1 10 76 10 1304
2017 Does not provide services to public 42 25 14 6 4 1 8 73 11 2268

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 26 21 12 8 0 1 60 20 1142
2018 Does not provide services to public 31 27 22 10 9 0 1 60 18 2283
2017 Provides services to public 35 29 20 10 6 0 1 64 16 1301
2017 Does not provide services to public 30 30 20 12 7 0 1 60 20 2259

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 34 22 12 6 0 1 59 18 1133
2018 Does not provide services to public 27 33 22 10 5 1 1 62 15 2281
2017 Provides services to public 28 31 20 12 6 1 2 61 18 1300
2017 Does not provide services to public 29 32 21 10 5 0 2 62 16 2261

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 32 24 12 6 1 1 57 19 1133
2018 Does not provide services to public 22 32 24 13 7 1 1 55 20 2280
2017 Provides services to public 25 30 21 14 7 0 3 57 21 1297
2017 Does not provide services to public 23 33 23 13 7 0 2 57 20 2262

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 30 19 10 6 0 1 63 17 1132
2018 Does not provide services to public 26 32 22 11 7 0 1 59 19 2280
2017 Provides services to public 34 29 17 10 7 1 2 64 18 1302
2017 Does not provide services to public 28 31 21 11 7 0 2 60 18 2262

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 32 22 11 6 0 1 60 18 1126
2018 Does not provide services to public 30 32 22 9 5 1 1 63 15 2267
2017 Provides services to public 30 31 19 11 6 1 2 63 18 1298
2017 Does not provide services to public 33 33 19 8 5 0 2 68 13 2255

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 52 24 11 5 4 0 3 79 10 1129
2018 Does not provide services to public 56 20 12 5 4 0 3 78 9 2272
2017 Provides services to public 56 20 12 6 3 0 3 79 9 1302
2017 Does not provide services to public 58 21 11 5 3 0 2 82 7 2265

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 70 14 6 2 1 1 5 90 4 1130
2018 Does not provide services to public 71 13 5 2 2 1 5 90 4 2273

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 68 13 7 3 4 1 4 85 8 1129
2018 Does not provide services to public 71 11 6 3 4 1 4 87 7 2279
2017 Provides services to public 69 12 7 5 3 1 4 85 8 1304
2017 Does not provide services to public 73 11 5 3 3 1 4 88 7 2267

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 24 11 5 3 0 2 81 8 1134
2018 Does not provide services to public 57 26 10 3 2 0 2 84 6 2280
2017 Provides services to public 56 25 9 4 2 1 3 84 7 1302
2017 Does not provide services to public 58 25 9 3 2 0 3 86 5 2264

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 55 21 10 6 6 0 2 77 13 1127
2018 Does not provide services to public 57 20 10 6 5 0 2 79 11 2271
2017 Provides services to public 58 16 10 8 5 1 3 76 13 1298
2017 Does not provide services to public 59 20 8 6 4 1 2 81 10 2266

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 11 5 2 1 0 28 89 4 1121
2018 Does not provide services to public 52 15 5 2 1 0 25 90 4 2264
2017 Provides services to public 54 10 5 2 1 1 28 89 4 1296
2017 Does not provide services to public 54 14 5 2 1 0 23 89 4 2265

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 58 23 12 3 1 0 3 83 4 1128
2018 Does not provide services to public 68 17 6 1 1 1 7 92 2 2270
2017 Provides services to public 59 22 10 2 1 1 5 86 4 1292
2017 Does not provide services to public 69 16 5 1 1 0 8 93 2 2260

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 70 16 6 2 2 1 4 89 4 1133
2018 Does not provide services to public 72 13 5 2 3 0 4 90 5 2283
2017 Provides services to public 68 15 7 3 2 1 5 87 6 1300
2017 Does not provide services to public 69 16 5 3 3 0 4 89 6 2269

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 26 16 4 2 0 3 77 7 1133
2018 Does not provide services to public 49 26 15 4 3 0 3 77 7 2279
2017 Provides services to public 50 28 13 4 2 0 3 81 6 1295
2017 Does not provide services to public 51 27 13 4 2 0 3 80 6 2265

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 30 36 14 5 0 0 44 19 1143
2018 Does not provide services to public 15 34 33 13 4 0 0 49 17 2292
2017 Provides services to public 13 31 33 16 6 0 0 45 22 1301
2017 Does not provide services to public 12 33 35 14 5 0 0 46 19 2267

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 22 36 23 11 0 0 34 30 1124
2018 Does not provide services to public 8 17 37 26 12 0 0 37 26 2272
2017 Provides services to public 8 18 38 22 13 0 1 36 26 1300
2017 Does not provide services to public 7 19 36 25 12 0 0 37 26 2266
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 32 26 20 10 8 2 1 33 67 1143
2018 Does not provide services to public 33 26 19 11 9 2 1 34 66 2289
2017 Provides services to public 29 25 20 13 9 3 1 31 69 1302
2017 Does not provide services to public 30 23 19 11 12 4 1 32 68 2270

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 20 741
2018 Does not provide services to public 20 1482
2017 Provides services to public 18 860
2017 Does not provide services to public 20 1480

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 741
2018 Does not provide services to public 35 1482
2017 Provides services to public 34 860
2017 Does not provide services to public 39 1480

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 741
2018 Does not provide services to public 19 1482
2017 Provides services to public 16 860
2017 Does not provide services to public 15 1480

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 741
2018 Does not provide services to public 33 1482
2017 Provides services to public 44 860
2017 Does not provide services to public 36 1480

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 741
2018 Does not provide services to public 8 1482
2017 Provides services to public 7 860
2017 Does not provide services to public 8 1480

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 25 741
2018 Does not provide services to public 29 1482

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 741
2018 Does not provide services to public 37 1482
2017 Provides services to public 45 860
2017 Does not provide services to public 42 1480

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 5 47 18 11 3 15 715
2018 Does not provide services to public 5 45 20 11 4 15 1425
2017 Provides services to public 6 47 20 9 4 14 842
2017 Does not provide services to public 5 51 20 9 4 11 1454

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 44 56 734
2018 Does not provide services to public 38 62 1477

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 15 14 9 9 1 10 64 20 1142
2018 Does not provide services to public 39 18 14 9 11 1 8 63 22 2289

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 25 20 14 21 2 6 40 38 737
2018 Does not provide services to public 15 22 18 16 19 3 8 41 39 1479
2017 Provides services to public 12 20 18 14 24 3 9 36 43 861
2017 Does not provide services to public 13 23 15 17 20 2 10 40 43 1485

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 5 14 16 17 39 3 6 21 61 739
2018 Does not provide services to public 4 13 14 20 39 3 6 19 65 1483
2017 Provides services to public 3 9 14 16 48 3 8 13 72 860
2017 Does not provide services to public 3 10 12 18 47 3 7 14 72 1484
Report a problem or mistake on this page
Date modified: