2018 Public Service Employee Survey Results by Theme for Innovation, Science and Economic Development Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 38 11 5 8 1 0 75 13 104
2018 Federal regulators 32 42 12 8 6 0 0 74 13 289
2018 Compliance, inspection and enforcement 29 40 15 10 6 0 0 69 16 382
2018 Communications or public affairs 30 46 7 11 6 0 0 76 17 156
2018 Access to information and privacy 21 37 23 11 7 0 0 58 19 13
2018 Security 48 32 9 7 4 0 0 80 11 25
2018 Science and technology 29 41 16 7 6 0 0 71 13 305
2018 Library services 34 33 22 11 0 0 0 67 11 15
2018 Legal services 32 48 6 6 8 0 0 80 14 51
2018 Administration and operations 30 43 14 9 4 0 0 73 13 470
2018 Human resources 39 41 9 6 3 1 0 81 9 176
2018 Financial management 35 47 11 5 2 0 0 82 7 150
2018 Procurement 37 28 25 4 3 0 3 67 7 32
2018 Real property 29 55 11 5 0 0 0 84 5 18
2018 Materiel management 46 22 32 0 0 0 0 68 0 10
2018 Information management 30 40 19 7 4 0 0 70 11 79
2018 Information technology 37 34 13 11 4 0 1 72 15 205
2018 Internal audit 55 45 0 0 0 0 0 100 0 13
2018 Evaluation 27 48 15 11 0 0 0 74 11 36
2018 Data sciences 54 25 12 5 3 0 0 80 8 33
2018 Policy 33 47 8 8 4 0 0 80 12 403
2018 Project management 41 33 15 8 4 0 0 73 11 147
2018 Other services to the public 29 43 13 11 3 1 0 73 15 88
2018 None of the above 33 36 13 10 8 0 0 69 18 194
2017 Client contact centre 35 44 13 4 4 0 0 80 7 106
2017 Federal regulators 30 44 12 10 4 0 0 74 14 278
2017 Compliance, inspection and enforcement 28 41 14 12 4 0 0 69 16 410
2017 Communications or public affairs 31 43 12 10 4 0 0 74 14 140
2017 Access to information and privacy 12 53 6 17 12 0 0 65 29 16
2017 Security 45 45 5 5 0 0 0 90 5 20
2017 Science and technology 28 45 14 8 5 0 0 73 13 357
2017 Library services 45 44 6 6 0 0 0 88 6 18
2017 Legal services 37 39 8 13 2 0 0 77 15 48
2017 Administration and operations 32 40 13 8 7 0 0 72 15 502
2017 Human resources 36 39 14 6 4 0 0 76 10 176
2017 Financial management 38 44 12 3 3 0 0 82 6 153
2017 Procurement 34 44 15 2 5 0 0 78 7 39
2017 Real property 37 42 14 0 7 0 0 79 7 14
2017 Materiel management 37 43 10 10 0 0 0 80 10 12
2017 Information management 22 50 9 12 6 0 1 73 18 82
2017 Information technology 32 45 10 9 3 0 0 77 12 220
2017 Internal audit 48 39 7 7 0 0 0 87 7 14
2017 Evaluation 18 78 4 0 0 0 0 96 0 22
2017 Data sciences 23 34 12 23 8 0 0 57 31 24
2017 Policy 35 47 9 5 5 0 0 81 9 380
2017 Project management 38 43 7 9 3 0 0 81 12 148
2017 Other services to the public 33 33 13 14 7 0 0 66 21 91
2017 None of the above 30 44 13 9 3 0 0 74 13 238
2014 Client contact centre 31 41 16 7 5 1 0 72 12 102
2014 Federal regulators 28 47 10 8 8 0 0 74 15 328
2014 Compliance, inspection and enforcement 28 46 15 8 4 0 0 73 12 462
2014 Communications or public affairs 32 42 8 12 6 0 0 74 18 147
2014 Access to information and privacy 50 39 0 11 0 0 0 89 11 18
2014 Security 47 44 4 4 0 0 0 91 4 22
2014 Science and technology 25 44 16 10 5 0 0 69 15 410
2014 Library services 38 44 6 12 0 0 0 82 12 18
2014 Legal services 18 60 16 4 2 0 0 79 6 51
2014 Administration and operations 27 46 13 7 6 0 0 74 13 533
2014 Human resources 38 38 10 8 4 1 0 77 12 157
2014 Financial management 36 44 11 7 2 0 0 79 9 177
2014 Procurement 35 49 6 8 3 0 0 84 11 39
2014 Real property 41 30 16 6 6 0 0 71 13 13
2014 Materiel management 30 27 37 6 0 0 0 57 6 15
2014 Information management 21 41 17 16 4 0 1 63 20 91
2014 Information technology 29 45 13 7 5 0 0 75 13 253
2014 Internal audit 20 75 0 0 5 0 0 95 5 19
2014 Evaluation 27 46 16 8 4 0 0 73 12 26
2014 Other services to the public 24 45 14 12 5 0 0 70 16 150
2014 None of the above 25 42 12 12 8 0 0 68 21 472

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 32 34 22 6 6 0 0 66 13 103
2018 Federal regulators 30 35 17 9 9 0 0 65 18 288
2018 Compliance, inspection and enforcement 26 39 15 10 10 0 0 65 20 385
2018 Communications or public affairs 36 36 8 9 10 1 0 73 19 157
2018 Access to information and privacy 0 36 45 11 7 0 0 36 19 13
2018 Security 49 28 4 12 7 0 0 77 19 25
2018 Science and technology 29 37 15 10 9 0 0 66 19 304
2018 Library services 53 5 19 14 8 0 0 59 22 15
2018 Legal services 28 32 8 18 14 0 0 60 32 51
2018 Administration and operations 38 35 11 9 6 0 0 73 15 472
2018 Human resources 42 39 12 4 3 0 0 81 7 175
2018 Financial management 41 38 11 7 3 0 0 79 10 148
2018 Procurement 22 37 19 16 6 0 0 59 22 32
2018 Real property 25 59 16 0 0 0 0 84 0 18
2018 Materiel management 27 51 10 0 12 0 0 78 12 10
2018 Information management 33 44 11 9 3 0 0 77 12 82
2018 Information technology 33 38 9 9 9 1 1 72 19 205
2018 Internal audit 45 39 8 8 0 0 0 84 8 12
2018 Evaluation 36 32 16 8 6 3 0 70 14 35
2018 Data sciences 48 35 12 5 0 0 0 83 5 34
2018 Policy 40 38 8 10 6 0 0 77 15 404
2018 Project management 33 36 13 11 6 0 1 70 17 145
2018 Other services to the public 27 35 8 17 12 0 0 62 29 88
2018 None of the above 32 33 14 11 9 0 0 66 20 194
2017 Client contact centre 34 44 11 5 6 0 0 78 11 107
2017 Federal regulators 27 39 13 10 10 0 0 67 20 279
2017 Compliance, inspection and enforcement 24 35 17 15 8 0 0 59 23 410
2017 Communications or public affairs 30 33 12 18 7 0 0 64 25 140
2017 Access to information and privacy 11 48 24 6 12 0 0 58 18 16
2017 Security 55 25 10 5 5 0 0 80 10 20
2017 Science and technology 27 36 17 10 11 0 0 62 20 357
2017 Library services 33 49 6 12 0 0 0 82 12 18
2017 Legal services 29 31 13 18 8 0 0 61 27 48
2017 Administration and operations 35 37 13 7 7 1 0 72 14 500
2017 Human resources 40 40 9 7 4 0 0 80 11 176
2017 Financial management 39 38 12 6 4 0 1 77 11 153
2017 Procurement 34 30 19 10 8 0 0 64 17 39
2017 Real property 31 35 21 0 14 0 0 65 14 14
2017 Materiel management 36 29 35 0 0 0 0 65 0 12
2017 Information management 32 41 15 8 3 0 0 73 12 81
2017 Information technology 32 36 15 11 6 0 0 68 16 220
2017 Internal audit 46 34 7 13 0 0 0 81 13 14
2017 Evaluation 27 43 9 12 9 0 0 70 22 22
2017 Data sciences 23 34 16 12 16 0 0 57 28 24
2017 Policy 35 37 10 11 8 0 0 72 18 380
2017 Project management 34 36 15 7 8 0 0 70 15 148
2017 Other services to the public 25 35 15 12 13 0 0 60 25 91
2017 None of the above 31 35 14 13 7 0 0 66 20 237

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 46 35 11 2 5 0 0 82 7 101
2018 Federal regulators 44 40 10 5 1 0 0 84 6 286
2018 Compliance, inspection and enforcement 44 36 13 4 2 0 0 80 6 382
2018 Communications or public affairs 44 37 9 5 5 0 0 81 10 155
2018 Access to information and privacy 15 51 27 0 7 0 0 66 7 13
2018 Security 61 27 8 4 0 0 0 88 4 25
2018 Science and technology 41 34 15 6 4 0 0 75 10 302
2018 Library services 53 33 14 0 0 0 0 86 0 15
2018 Legal services 46 35 7 10 2 0 0 81 12 50
2018 Administration and operations 48 34 13 4 2 0 0 82 5 469
2018 Human resources 48 39 10 2 0 0 0 87 2 173
2018 Financial management 55 31 8 5 1 0 0 86 6 147
2018 Procurement 50 25 19 6 0 0 0 75 6 32
2018 Real property 45 49 5 0 0 0 0 95 0 18
2018 Materiel management 49 42 10 0 0 0 0 90 0 10
2018 Information management 37 40 15 6 2 0 0 77 8 82
2018 Information technology 47 34 11 4 4 0 0 81 8 205
2018 Internal audit 49 44 7 0 0 0 0 93 0 13
2018 Evaluation 48 47 5 0 0 0 0 95 0 36
2018 Data sciences 49 26 22 0 3 0 0 75 3 34
2018 Policy 47 35 10 5 2 0 0 83 7 402
2018 Project management 49 36 7 5 3 0 0 85 9 146
2018 Other services to the public 44 38 8 6 5 1 0 82 10 88
2018 None of the above 49 30 12 7 3 0 0 78 10 194
2017 Client contact centre 53 34 7 2 5 0 0 87 6 106
2017 Federal regulators 47 38 9 4 2 0 0 85 6 275
2017 Compliance, inspection and enforcement 42 36 15 5 2 0 0 78 7 409
2017 Communications or public affairs 40 43 10 4 3 0 0 83 7 138
2017 Access to information and privacy 35 47 6 6 6 0 0 82 12 16
2017 Security 61 34 5 0 0 0 0 95 0 20
2017 Science and technology 41 39 12 6 2 0 0 80 8 356
2017 Library services 66 34 0 0 0 0 0 100 0 18
2017 Legal services 60 23 8 8 0 0 0 83 8 48
2017 Administration and operations 50 33 13 3 2 0 0 83 5 502
2017 Human resources 54 33 11 2 1 0 0 87 2 176
2017 Financial management 57 30 10 3 0 0 0 87 3 153
2017 Procurement 51 39 8 0 3 0 0 90 3 39
2017 Real property 44 35 7 7 7 0 0 79 14 14
2017 Materiel management 53 20 28 0 0 0 0 72 0 12
2017 Information management 43 35 13 6 4 0 0 77 10 82
2017 Information technology 50 35 11 3 2 0 0 85 4 219
2017 Internal audit 67 27 0 7 0 0 0 93 7 14
2017 Evaluation 62 30 8 0 0 0 0 92 0 22
2017 Data sciences 35 34 16 7 8 0 0 69 15 24
2017 Policy 45 41 7 3 3 0 0 86 7 380
2017 Project management 53 34 8 3 1 0 0 87 5 148
2017 Other services to the public 49 32 14 2 3 0 0 81 6 91
2017 None of the above 45 39 10 4 2 0 0 83 7 236
2014 Client contact centre 58 33 4 1 3 1 0 92 4 102
2014 Federal regulators 56 31 8 4 1 0 0 87 5 327
2014 Compliance, inspection and enforcement 50 35 10 4 1 0 0 85 4 461
2014 Communications or public affairs 57 27 9 4 3 0 0 84 7 147
2014 Access to information and privacy 61 28 11 0 0 0 0 89 0 18
2014 Security 87 9 4 0 0 0 0 96 0 22
2014 Science and technology 47 37 10 5 2 0 0 83 7 410
2014 Library services 78 5 18 0 0 0 0 82 0 18
2014 Legal services 61 27 12 0 0 0 0 88 0 51
2014 Administration and operations 56 30 9 3 2 0 0 86 5 532
2014 Human resources 65 26 7 1 1 0 0 92 1 157
2014 Financial management 61 30 8 1 1 0 1 91 1 176
2014 Procurement 68 24 6 3 0 0 0 92 3 39
2014 Real property 62 32 0 0 6 0 0 94 6 13
2014 Materiel management 36 27 37 0 0 0 0 63 0 15
2014 Information management 49 32 15 1 3 0 0 81 4 91
2014 Information technology 57 30 8 3 2 0 0 88 4 253
2014 Internal audit 51 38 5 0 5 0 0 89 5 19
2014 Evaluation 58 27 12 0 4 0 0 84 4 26
2014 Other services to the public 52 35 11 1 1 0 0 87 2 150
2014 None of the above 48 36 10 4 2 0 0 84 7 472

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 42 35 13 5 6 0 0 76 11 103
2018 Federal regulators 37 41 13 7 2 0 0 78 9 290
2018 Compliance, inspection and enforcement 35 41 13 8 3 0 0 76 11 383
2018 Communications or public affairs 37 38 12 8 5 0 0 75 13 157
2018 Access to information and privacy 29 29 34 0 7 0 0 58 7 13
2018 Security 47 38 4 7 4 0 0 85 12 25
2018 Science and technology 39 36 17 4 4 0 0 76 8 303
2018 Library services 61 5 28 5 0 0 0 67 5 15
2018 Legal services 30 42 16 8 4 0 0 73 12 51
2018 Administration and operations 40 38 13 6 3 0 0 78 9 472
2018 Human resources 45 37 11 4 2 0 0 83 6 176
2018 Financial management 39 42 13 3 3 0 0 82 5 148
2018 Procurement 41 31 21 0 6 0 0 72 6 32
2018 Real property 42 48 11 0 0 0 0 89 0 18
2018 Materiel management 68 10 22 0 0 0 0 78 0 10
2018 Information management 39 43 8 8 2 0 0 83 10 82
2018 Information technology 39 33 14 10 5 0 0 72 14 206
2018 Internal audit 70 30 0 0 0 0 0 100 0 13
2018 Evaluation 25 56 18 0 0 0 0 82 0 36
2018 Data sciences 50 30 12 5 3 0 0 80 8 34
2018 Policy 40 38 10 8 4 0 0 78 12 406
2018 Project management 44 31 13 7 4 1 0 75 11 147
2018 Other services to the public 37 44 10 4 5 0 0 81 9 88
2018 None of the above 40 34 12 9 5 0 1 74 14 197
2017 Client contact centre 49 35 9 3 4 0 0 84 6 106
2017 Federal regulators 36 42 10 9 4 0 0 77 12 276
2017 Compliance, inspection and enforcement 33 41 14 9 2 0 0 75 11 409
2017 Communications or public affairs 34 41 11 11 4 0 0 74 15 139
2017 Access to information and privacy 18 64 6 6 6 0 0 82 12 16
2017 Security 66 24 5 5 0 0 0 90 5 20
2017 Science and technology 38 40 14 6 2 0 0 79 8 357
2017 Library services 60 34 5 0 0 0 0 95 0 18
2017 Legal services 46 29 16 6 2 0 0 75 8 48
2017 Administration and operations 41 37 10 6 5 1 0 79 11 501
2017 Human resources 46 41 9 3 2 0 0 87 4 176
2017 Financial management 46 41 9 2 1 0 0 87 4 153
2017 Procurement 46 40 12 0 3 0 0 86 3 39
2017 Real property 44 35 7 7 7 0 0 79 14 14
2017 Materiel management 44 38 18 0 0 0 0 82 0 12
2017 Information management 39 41 14 3 2 0 0 80 6 82
2017 Information technology 38 40 13 7 3 0 0 78 9 220
2017 Internal audit 59 34 0 7 0 0 0 93 7 14
2017 Evaluation 39 43 17 0 0 0 0 83 0 22
2017 Data sciences 20 41 16 8 16 0 0 61 23 24
2017 Policy 39 41 9 6 4 0 0 80 10 379
2017 Project management 39 38 10 8 5 0 0 77 13 148
2017 Other services to the public 38 33 18 8 3 0 0 70 12 91
2017 None of the above 37 39 12 7 4 1 0 77 11 237
2014 Client contact centre 38 39 11 6 5 1 0 78 11 102
2014 Federal regulators 35 44 11 6 3 1 0 79 10 328
2014 Compliance, inspection and enforcement 38 40 13 6 2 0 0 78 9 462
2014 Communications or public affairs 38 39 14 5 5 0 0 77 10 147
2014 Access to information and privacy 50 39 0 6 6 0 0 89 11 18
2014 Security 64 27 4 4 0 0 0 91 4 22
2014 Science and technology 36 42 12 7 3 0 0 78 10 411
2014 Library services 52 36 5 7 0 0 0 88 7 18
2014 Legal services 42 40 12 6 0 0 0 82 6 51
2014 Administration and operations 36 42 13 5 3 1 0 78 9 533
2014 Human resources 46 34 12 4 3 0 0 81 7 157
2014 Financial management 49 37 8 3 3 0 0 87 6 177
2014 Procurement 43 38 11 3 3 0 2 83 6 39
2014 Real property 58 21 8 6 6 0 0 79 13 13
2014 Materiel management 42 29 15 14 0 0 0 71 14 15
2014 Information management 25 51 11 8 6 0 0 76 13 91
2014 Information technology 41 40 8 7 3 0 0 82 10 254
2014 Internal audit 41 53 0 0 5 0 0 95 5 19
2014 Evaluation 46 27 15 8 4 0 0 73 12 26
2014 Other services to the public 36 42 13 7 3 0 0 78 9 150
2014 None of the above 30 41 14 9 6 0 0 71 15 471

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 39 19 4 3 2 0 73 7 103
2018 Federal regulators 33 33 16 9 8 0 0 66 17 287
2018 Compliance, inspection and enforcement 32 34 19 9 6 1 0 66 15 383
2018 Communications or public affairs 38 32 12 10 8 1 0 70 18 154
2018 Access to information and privacy 15 63 22 0 0 0 0 78 0 13
2018 Security 48 28 12 7 0 4 0 80 8 25
2018 Science and technology 37 33 18 6 5 1 0 71 11 302
2018 Library services 42 38 14 5 0 0 0 81 5 15
2018 Legal services 39 29 18 6 8 0 0 68 14 51
2018 Administration and operations 44 33 14 5 5 1 0 77 9 474
2018 Human resources 59 26 8 3 2 1 0 86 5 175
2018 Financial management 44 35 14 3 3 1 0 80 6 149
2018 Procurement 29 32 33 6 0 0 0 61 6 31
2018 Real property 53 37 5 5 0 0 0 89 5 18
2018 Materiel management 27 41 10 22 0 0 0 68 22 10
2018 Information management 40 33 17 6 2 1 0 74 9 81
2018 Information technology 42 32 18 5 2 0 1 75 7 205
2018 Internal audit 71 15 15 0 0 0 0 85 0 13
2018 Evaluation 45 36 13 3 3 0 0 81 5 36
2018 Data sciences 51 28 16 5 0 0 0 79 5 33
2018 Policy 45 32 12 6 5 0 0 77 11 402
2018 Project management 46 23 17 10 4 1 0 69 14 147
2018 Other services to the public 39 29 22 2 7 0 0 69 9 85
2018 None of the above 41 27 18 8 5 1 0 69 13 196
2017 Client contact centre 50 30 8 5 6 1 0 81 10 104
2017 Federal regulators 31 35 18 7 8 0 0 67 15 279
2017 Compliance, inspection and enforcement 33 29 23 9 6 0 0 62 16 408
2017 Communications or public affairs 31 30 22 9 8 1 0 61 17 140
2017 Access to information and privacy 18 35 24 5 18 0 0 53 23 16
2017 Security 66 29 5 0 0 0 0 95 0 20
2017 Science and technology 39 34 16 6 5 0 0 73 12 354
2017 Library services 50 40 11 0 0 0 0 89 0 18
2017 Legal services 44 27 8 13 8 0 0 71 21 48
2017 Administration and operations 44 32 13 6 4 0 0 76 10 500
2017 Human resources 55 28 8 5 3 1 0 84 8 176
2017 Financial management 51 31 10 2 4 1 1 84 6 154
2017 Procurement 42 28 17 13 0 0 0 70 13 39
2017 Real property 14 65 7 7 7 0 0 79 14 14
2017 Materiel management 50 22 28 0 0 0 0 72 0 12
2017 Information management 41 39 13 4 1 1 1 82 5 81
2017 Information technology 36 34 18 7 4 1 0 71 11 218
2017 Internal audit 60 27 13 0 0 0 0 87 0 14
2017 Evaluation 39 22 26 9 0 4 0 64 10 22
2017 Data sciences 38 35 12 4 8 4 0 76 12 24
2017 Policy 41 30 15 7 6 1 0 72 13 379
2017 Project management 37 39 12 5 7 0 0 77 12 147
2017 Other services to the public 31 26 23 11 8 1 0 58 19 91
2017 None of the above 38 30 17 8 5 1 0 69 13 237
2014 Client contact centre 32 38 16 8 3 3 0 72 11 102
2014 Federal regulators 29 35 20 8 7 1 0 65 15 327
2014 Compliance, inspection and enforcement 31 38 18 9 4 0 0 69 13 462
2014 Communications or public affairs 31 44 13 9 3 0 0 75 12 147
2014 Access to information and privacy 50 33 17 0 0 0 0 83 0 18
2014 Security 32 55 5 4 4 0 0 86 9 22
2014 Science and technology 29 35 17 11 7 1 0 65 18 411
2014 Library services 66 17 11 7 0 0 0 82 7 18
2014 Legal services 34 40 14 4 6 2 0 76 10 51
2014 Administration and operations 38 36 15 7 3 1 0 75 10 533
2014 Human resources 47 32 12 6 3 1 0 79 9 157
2014 Financial management 47 37 12 2 2 0 0 84 4 177
2014 Procurement 35 36 16 14 0 0 0 70 14 39
2014 Real property 38 39 8 8 6 0 0 77 15 13
2014 Materiel management 36 35 29 0 0 0 0 71 0 15
2014 Information management 27 49 10 10 4 0 0 75 14 91
2014 Information technology 36 44 12 4 4 1 0 81 8 254
2014 Internal audit 63 26 5 0 5 0 0 89 5 19
2014 Evaluation 34 39 15 4 8 0 0 73 12 26
2014 Other services to the public 31 34 14 12 7 1 1 67 19 150
2014 None of the above 29 36 17 9 9 1 0 65 18 472

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 45 18 3 4 0 0 75 7 103
2018 Federal regulators 30 35 16 13 6 0 0 65 19 285
2018 Compliance, inspection and enforcement 30 36 19 9 6 0 0 66 15 382
2018 Communications or public affairs 37 32 13 12 4 1 0 70 16 155
2018 Security 45 32 16 4 4 0 0 76 7 25
2018 Science and technology 35 35 17 7 6 0 0 70 13 304
2018 Library services 42 38 14 5 0 0 0 81 5 15
2018 Legal services 39 23 17 13 8 0 0 62 21 51
2018 Administration and operations 42 36 14 4 4 0 0 78 8 469
2018 Human resources 53 34 8 3 2 1 0 87 5 174
2018 Financial management 44 35 16 3 1 1 0 79 5 146
2018 Procurement 27 47 20 6 0 0 0 74 6 30
2018 Real property 53 31 16 0 0 0 0 84 0 18
2018 Information management 33 39 20 5 3 0 0 72 8 82
2018 Information technology 40 32 18 7 3 0 1 73 10 205
2018 Evaluation 46 37 11 3 3 0 0 84 6 35
2018 Data sciences 50 27 10 13 0 0 0 77 13 33
2018 Policy 45 34 11 6 5 0 0 79 11 401
2018 Project management 44 28 14 11 3 1 0 72 14 147
2018 Other services to the public 33 37 17 8 6 0 0 69 14 87
2018 None of the above 40 29 14 9 7 1 0 70 16 194
2017 Client contact centre 47 30 12 4 6 1 0 79 9 106
2017 Federal regulators 28 38 16 10 8 0 0 66 18 278
2017 Compliance, inspection and enforcement 29 35 19 11 6 0 0 64 17 410
2017 Communications or public affairs 32 32 18 13 5 0 0 64 18 140
2017 Access to information and privacy 18 41 23 0 18 0 0 59 18 16
2017 Security 61 29 10 0 0 0 0 90 0 20
2017 Science and technology 37 36 16 6 5 0 0 73 11 356
2017 Library services 50 39 11 0 0 0 0 89 0 18
2017 Legal services 44 25 8 13 10 0 0 69 23 48
2017 Administration and operations 42 34 15 5 4 0 0 76 9 500
2017 Human resources 55 28 11 3 3 0 0 83 6 175
2017 Financial management 52 34 6 3 4 1 1 87 7 154
2017 Procurement 50 22 15 13 0 0 0 72 13 39
2017 Real property 14 65 7 7 7 0 0 79 14 14
2017 Materiel management 37 45 18 0 0 0 0 82 0 12
2017 Information management 38 44 12 4 1 0 1 83 5 82
2017 Information technology 36 38 14 6 5 0 0 75 12 219
2017 Internal audit 60 33 7 0 0 0 0 93 0 14
2017 Evaluation 39 30 13 13 0 4 0 73 14 22
2017 Data sciences 28 45 12 8 4 4 0 75 12 24
2017 Policy 41 35 10 8 5 1 0 76 13 380
2017 Project management 34 42 12 7 5 0 0 76 13 146
2017 Other services to the public 27 27 23 12 8 1 2 56 20 91
2017 None of the above 35 35 18 6 4 1 0 71 11 238
2014 Client contact centre 29 42 19 6 3 1 0 72 9 102
2014 Federal regulators 28 36 20 10 6 0 0 64 16 327
2014 Compliance, inspection and enforcement 29 40 16 11 3 1 0 69 15 461
2014 Communications or public affairs 34 42 14 8 3 0 0 75 11 147
2014 Access to information and privacy 56 27 11 6 0 0 0 83 6 18
2014 Security 32 55 5 4 4 0 0 86 9 22
2014 Science and technology 30 35 17 11 6 1 0 65 18 410
2014 Library services 66 17 11 0 7 0 0 82 7 18
2014 Legal services 32 43 12 8 6 0 0 74 14 51
2014 Administration and operations 38 38 15 6 3 1 0 76 9 533
2014 Human resources 45 36 10 6 2 1 0 82 9 157
2014 Financial management 46 37 10 5 1 0 0 84 6 177
2014 Procurement 32 41 16 11 0 0 0 73 11 39
2014 Real property 54 32 0 8 6 0 0 85 15 13
2014 Materiel management 30 41 29 0 0 0 0 71 0 15
2014 Information management 28 45 12 8 6 0 1 74 13 91
2014 Information technology 37 41 14 6 2 0 0 78 8 254
2014 Internal audit 58 31 5 0 5 0 0 89 5 19
2014 Evaluation 34 50 4 4 8 0 0 84 12 26
2014 Other services to the public 31 38 15 11 6 0 0 69 16 150
2014 None of the above 26 38 18 9 8 0 0 65 17 472

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 25 21 13 8 2 1 57 21 103
2018 Federal regulators 30 23 22 12 11 1 1 53 24 288
2018 Compliance, inspection and enforcement 31 25 18 12 11 3 0 58 23 384
2018 Communications or public affairs 33 17 21 15 10 4 0 53 26 156
2018 Access to information and privacy 7 49 29 15 0 0 0 56 15 13
2018 Security 45 7 24 12 8 4 0 54 20 25
2018 Science and technology 32 31 18 9 7 4 0 65 16 303
2018 Library services 31 22 14 25 8 0 0 53 33 15
2018 Legal services 22 31 11 17 8 11 0 60 28 51
2018 Administration and operations 38 26 16 10 8 2 0 66 18 472
2018 Human resources 40 29 19 4 4 3 1 72 8 176
2018 Financial management 36 27 22 10 3 3 0 64 13 148
2018 Procurement 22 29 19 20 6 0 3 53 27 31
2018 Real property 34 33 16 11 5 0 0 67 16 18
2018 Materiel management 20 39 29 12 0 0 0 59 12 10
2018 Information management 32 23 24 10 6 4 0 58 17 82
2018 Information technology 37 24 18 12 5 3 1 63 18 206
2018 Internal audit 63 22 15 0 0 0 0 85 0 13
2018 Evaluation 30 20 23 8 11 8 0 55 20 36
2018 Data sciences 42 27 19 3 5 4 0 72 8 33
2018 Policy 34 26 19 11 7 2 1 61 19 404
2018 Project management 36 20 22 13 7 3 0 57 20 147
2018 Other services to the public 31 27 23 8 8 3 0 60 16 88
2018 None of the above 31 22 17 15 8 6 1 56 25 197
2017 Client contact centre 43 18 14 11 5 7 1 67 18 105
2017 Federal regulators 27 28 21 13 7 3 0 58 21 279
2017 Compliance, inspection and enforcement 27 24 20 14 10 5 0 54 25 411
2017 Communications or public affairs 28 20 21 15 10 6 0 51 27 140
2017 Access to information and privacy 12 12 24 34 18 0 0 25 52 16
2017 Security 51 15 15 15 0 5 0 69 15 20
2017 Science and technology 34 27 17 8 7 5 2 66 16 357
2017 Library services 45 28 22 6 0 0 0 72 6 18
2017 Legal services 35 25 15 8 15 2 0 62 23 48
2017 Administration and operations 37 26 17 8 9 3 0 65 17 499
2017 Human resources 47 23 14 7 6 3 1 72 14 176
2017 Financial management 47 28 11 5 6 2 1 77 11 154
2017 Procurement 22 26 15 26 9 2 0 49 36 39
2017 Real property 24 49 7 7 14 0 0 72 21 14
2017 Materiel management 22 42 28 8 0 0 0 64 8 12
2017 Information management 36 28 19 7 4 5 1 68 12 82
2017 Information technology 33 30 18 9 7 4 0 66 16 219
2017 Internal audit 60 20 13 7 0 0 0 80 7 14
2017 Evaluation 26 34 22 9 0 8 0 66 10 22
2017 Data sciences 9 22 15 20 19 4 11 36 46 24
2017 Policy 30 25 22 11 8 4 0 57 20 380
2017 Project management 31 26 17 18 7 3 0 58 25 147
2017 Other services to the public 36 17 17 14 9 3 4 57 24 90
2017 None of the above 27 21 27 10 9 4 2 51 20 238
2014 Client contact centre 30 32 21 6 7 3 1 64 13 102
2014 Federal regulators 32 24 21 11 9 3 1 58 20 327
2014 Compliance, inspection and enforcement 32 25 19 11 9 5 0 59 21 462
2014 Communications or public affairs 25 27 20 14 7 6 1 56 23 147
2014 Access to information and privacy 50 22 17 11 0 0 0 72 11 18
2014 Security 27 46 14 0 9 4 0 77 9 22
2014 Science and technology 27 27 19 12 10 4 1 56 23 411
2014 Library services 53 16 5 19 0 0 7 75 20 18
2014 Legal services 34 18 21 11 8 8 0 56 21 51
2014 Administration and operations 32 29 16 12 7 3 0 64 20 533
2014 Human resources 38 23 16 15 3 4 1 64 19 157
2014 Financial management 37 25 22 10 4 2 0 63 14 177
2014 Procurement 30 25 21 16 3 5 0 58 20 39
2014 Real property 42 35 16 0 7 0 0 77 7 12
2014 Materiel management 29 35 14 13 0 8 0 71 14 15
2014 Information management 27 28 19 9 10 6 2 59 20 91
2014 Information technology 37 29 19 7 5 4 0 68 12 254
2014 Internal audit 47 37 10 0 5 0 0 85 5 19
2014 Evaluation 23 31 27 8 12 0 0 54 20 26
2014 Other services to the public 28 24 22 13 11 3 1 53 24 149
2014 None of the above 23 24 24 13 11 5 0 50 25 472
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 46 28 17 3 4 3 0 76 7 103
2018 Federal regulators 53 25 9 8 4 2 0 79 12 288
2018 Compliance, inspection and enforcement 42 33 12 7 4 2 0 76 12 380
2018 Communications or public affairs 47 28 10 8 5 3 0 76 13 156
2018 Access to information and privacy 40 22 31 7 0 0 0 62 7 13
2018 Security 44 41 4 7 0 4 0 88 8 25
2018 Science and technology 64 20 7 5 3 1 0 86 8 300
2018 Library services 33 32 26 9 0 0 0 65 9 14
2018 Legal services 49 28 9 6 8 0 0 77 14 50
2018 Administration and operations 49 28 11 7 4 1 1 78 11 467
2018 Human resources 61 22 8 3 3 2 1 85 7 176
2018 Financial management 51 32 11 1 3 2 0 85 4 148
2018 Procurement 43 33 11 7 3 0 3 79 10 30
2018 Real property 59 27 5 0 0 0 8 94 0 18
2018 Materiel management 68 10 10 12 0 0 0 78 12 10
2018 Information management 60 22 10 3 2 2 0 84 6 81
2018 Information technology 53 28 11 5 1 1 1 82 6 204
2018 Internal audit 71 22 7 0 0 0 0 93 0 13
2018 Evaluation 52 31 11 0 3 4 0 86 3 36
2018 Data sciences 53 31 14 3 0 0 0 83 3 34
2018 Policy 53 27 8 6 5 1 0 82 10 399
2018 Project management 53 29 9 4 3 1 1 84 7 147
2018 Other services to the public 45 27 11 7 5 2 2 75 13 88
2018 None of the above 55 21 12 6 3 2 2 79 9 197
2017 Client contact centre 57 26 13 1 2 1 0 84 3 106
2017 Federal regulators 45 33 8 6 4 3 1 81 11 279
2017 Compliance, inspection and enforcement 46 29 13 5 4 1 0 77 10 410
2017 Communications or public affairs 44 31 10 8 2 4 1 79 10 139
2017 Access to information and privacy 41 35 7 12 6 0 0 76 18 16
2017 Security 66 14 10 5 5 0 0 81 10 20
2017 Science and technology 58 26 7 6 2 1 1 85 8 355
2017 Library services 50 23 16 0 12 0 0 72 12 18
2017 Legal services 52 19 15 8 2 0 4 74 11 48
2017 Administration and operations 48 29 11 6 3 1 2 79 9 503
2017 Human resources 52 28 10 3 4 4 0 83 7 176
2017 Financial management 52 29 10 2 6 0 1 82 8 154
2017 Procurement 54 17 16 11 2 0 0 71 13 39
2017 Real property 30 35 14 7 14 0 0 65 21 14
2017 Materiel management 63 37 0 0 0 0 0 100 0 12
2017 Information management 53 33 11 0 3 0 0 86 3 82
2017 Information technology 50 30 9 5 4 0 0 81 9 220
2017 Internal audit 67 19 14 0 0 0 0 86 0 14
2017 Evaluation 47 39 4 4 0 0 5 91 5 22
2017 Data sciences 59 14 4 16 4 0 4 76 20 24
2017 Policy 53 28 6 5 5 3 0 83 11 380
2017 Project management 50 28 14 3 3 1 1 79 6 147
2017 Other services to the public 46 30 13 5 2 2 2 79 8 91
2017 None of the above 49 32 9 4 4 2 1 83 8 237
2014 Client contact centre 36 43 12 4 4 0 1 80 8 102
2014 Federal regulators 47 29 12 6 5 1 0 77 11 328
2014 Compliance, inspection and enforcement 43 34 12 4 4 2 1 80 8 462
2014 Communications or public affairs 50 32 9 6 3 0 0 82 9 147
2014 Access to information and privacy 56 33 0 11 0 0 0 89 11 18
2014 Security 63 28 4 0 4 0 0 91 4 22
2014 Science and technology 55 26 8 5 4 3 0 83 9 411
2014 Library services 48 39 13 0 0 0 0 87 0 18
2014 Legal services 41 30 14 6 6 4 0 74 12 51
2014 Administration and operations 45 32 14 3 4 2 0 78 7 532
2014 Human resources 50 29 7 8 4 1 1 80 13 157
2014 Financial management 54 29 8 5 2 2 1 84 7 177
2014 Procurement 51 24 10 8 8 0 0 74 15 39
2014 Real property 68 9 17 6 0 0 0 76 6 13
2014 Materiel management 30 33 16 14 7 0 0 63 21 15
2014 Information management 44 26 14 5 6 4 1 74 11 91
2014 Information technology 53 29 9 4 3 1 1 84 7 254
2014 Internal audit 52 38 0 10 0 0 0 90 10 19
2014 Evaluation 62 27 11 0 0 0 0 89 0 26
2014 Other services to the public 46 28 14 7 2 3 0 76 10 150
2014 None of the above 41 32 13 7 5 2 1 75 11 472

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 47 32 11 7 3 0 0 79 10 103
2018 Federal regulators 46 30 8 9 6 1 0 76 15 286
2018 Compliance, inspection and enforcement 39 35 12 8 4 1 0 76 13 382
2018 Communications or public affairs 47 29 9 7 6 2 0 77 13 156
2018 Access to information and privacy 33 37 16 15 0 0 0 69 15 13
2018 Security 49 39 4 0 8 0 0 88 8 25
2018 Science and technology 58 28 7 4 3 0 0 86 7 302
2018 Library services 31 46 22 0 0 0 0 78 0 15
2018 Legal services 41 35 9 10 6 0 0 75 16 50
2018 Administration and operations 50 29 10 7 4 0 1 79 11 466
2018 Human resources 58 30 6 3 3 0 0 88 6 176
2018 Financial management 43 38 8 7 3 1 0 82 10 147
2018 Procurement 36 47 11 0 7 0 0 83 7 30
2018 Real property 49 45 0 0 5 0 0 95 5 18
2018 Materiel management 68 19 0 12 0 0 0 88 12 10
2018 Information management 56 25 9 6 3 1 0 82 9 81
2018 Information technology 49 32 10 6 2 1 0 82 8 203
2018 Internal audit 56 37 7 0 0 0 0 93 0 13
2018 Evaluation 41 41 10 3 3 0 3 85 5 36
2018 Data sciences 52 31 6 8 3 0 0 83 11 34
2018 Policy 46 35 8 6 5 1 0 81 11 399
2018 Project management 48 34 7 7 3 1 0 82 11 148
2018 Other services to the public 44 29 13 7 6 1 1 74 13 87
2018 None of the above 49 22 14 8 4 1 2 73 12 197
2017 Client contact centre 57 27 10 5 2 0 0 84 7 103
2017 Federal regulators 46 34 5 8 7 0 1 80 15 279
2017 Compliance, inspection and enforcement 40 36 13 6 4 1 0 77 10 410
2017 Communications or public affairs 47 26 14 9 3 0 0 73 13 140
2017 Access to information and privacy 35 29 13 24 0 0 0 64 24 16
2017 Security 76 10 10 0 5 0 0 86 5 20
2017 Science and technology 53 28 9 6 3 0 0 81 10 357
2017 Library services 33 49 6 5 6 0 0 83 11 18
2017 Legal services 56 17 12 13 2 0 0 73 15 48
2017 Administration and operations 47 32 10 7 3 1 0 80 10 502
2017 Human resources 49 32 9 6 4 1 1 82 10 175
2017 Financial management 51 31 7 3 6 0 1 83 9 154
2017 Procurement 52 25 5 16 2 0 0 77 18 39
2017 Real property 44 28 0 7 21 0 0 72 28 14
2017 Materiel management 59 41 0 0 0 0 0 100 0 12
2017 Information management 53 31 12 2 2 0 0 83 5 81
2017 Information technology 52 32 6 6 3 0 0 84 9 219
2017 Internal audit 59 34 0 0 0 7 0 100 0 14
2017 Evaluation 52 30 4 9 5 0 0 82 14 22
2017 Data sciences 40 34 19 0 8 0 0 74 8 24
2017 Policy 46 32 7 9 5 1 0 79 14 380
2017 Project management 49 32 8 6 5 0 1 82 10 147
2017 Other services to the public 46 30 11 7 3 1 2 78 11 91
2017 None of the above 47 30 11 6 4 1 0 79 10 236
2014 Client contact centre 34 46 10 4 5 0 1 81 9 102
2014 Federal regulators 41 35 9 9 6 1 0 76 15 327
2014 Compliance, inspection and enforcement 40 37 11 7 4 1 0 77 12 461
2014 Communications or public affairs 46 30 9 9 5 0 0 77 14 147
2014 Access to information and privacy 56 27 11 6 0 0 0 83 6 18
2014 Security 58 37 0 0 4 0 0 96 4 22
2014 Science and technology 50 31 6 7 5 0 1 82 12 411
2014 Library services 52 42 6 0 0 0 0 94 0 18
2014 Legal services 43 26 14 9 8 0 0 69 17 51
2014 Administration and operations 44 37 9 6 4 0 0 81 10 533
2014 Human resources 56 30 6 3 5 0 0 86 8 157
2014 Financial management 46 39 7 6 2 0 0 85 8 177
2014 Procurement 48 21 12 11 8 0 0 68 19 39
2014 Real property 57 36 0 0 6 0 0 94 6 13
2014 Materiel management 42 19 8 16 15 0 0 61 31 15
2014 Information management 45 35 6 9 5 1 0 81 14 90
2014 Information technology 53 30 8 6 2 0 1 84 8 254
2014 Internal audit 47 47 0 0 5 0 0 95 5 19
2014 Evaluation 58 35 7 0 0 0 0 93 0 26
2014 Other services to the public 42 31 16 5 6 1 0 73 11 150
2014 None of the above 37 34 11 9 8 1 0 72 17 472

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 47 27 14 8 4 0 0 74 11 103
2018 Federal regulators 53 20 10 8 7 0 0 74 15 288
2018 Compliance, inspection and enforcement 44 31 11 8 5 0 0 75 13 383
2018 Communications or public affairs 51 25 11 8 4 1 0 77 12 156
2018 Access to information and privacy 33 52 8 0 7 0 0 85 7 13
2018 Security 53 24 12 7 0 4 0 80 8 25
2018 Science and technology 63 23 5 6 4 0 0 86 9 304
2018 Library services 37 41 22 0 0 0 0 78 0 15
2018 Legal services 49 22 13 8 8 0 0 71 16 50
2018 Administration and operations 53 27 10 5 3 0 0 81 9 467
2018 Human resources 63 22 8 3 4 1 0 85 7 176
2018 Financial management 53 31 9 1 5 1 0 85 5 148
2018 Procurement 40 37 13 0 7 0 3 80 7 30
2018 Real property 67 22 5 5 0 0 0 89 5 18
2018 Materiel management 78 0 22 0 0 0 0 78 0 10
2018 Information management 54 31 6 5 3 0 0 85 9 82
2018 Information technology 59 28 6 4 3 0 0 86 7 203
2018 Internal audit 56 44 0 0 0 0 0 100 0 13
2018 Evaluation 49 31 10 5 5 0 0 80 11 36
2018 Data sciences 54 33 8 3 3 0 0 87 5 34
2018 Policy 52 27 8 8 4 1 0 80 12 399
2018 Project management 52 30 9 5 4 0 0 82 9 148
2018 Other services to the public 49 27 9 7 7 1 1 77 14 87
2018 None of the above 54 23 11 6 5 0 1 77 12 196
2017 Client contact centre 58 28 6 3 6 0 0 86 8 106
2017 Federal regulators 51 27 9 5 7 0 1 79 12 277
2017 Compliance, inspection and enforcement 50 29 9 6 5 1 0 80 11 411
2017 Communications or public affairs 49 29 9 7 6 0 0 78 12 140
2017 Access to information and privacy 46 23 18 6 6 0 0 70 12 16
2017 Security 71 14 10 0 5 0 0 85 5 20
2017 Science and technology 60 23 9 4 4 0 0 83 8 354
2017 Library services 50 32 6 6 6 0 0 82 12 18
2017 Legal services 56 17 17 4 6 0 0 73 10 48
2017 Administration and operations 56 26 9 5 4 0 0 82 8 502
2017 Human resources 59 23 8 7 3 0 0 82 10 175
2017 Financial management 53 27 9 3 5 1 1 82 8 154
2017 Procurement 52 22 15 8 2 0 0 74 10 38
2017 Real property 51 15 0 14 21 0 0 65 35 14
2017 Materiel management 53 37 10 0 0 0 0 90 0 12
2017 Information management 58 25 11 2 3 0 0 83 6 82
2017 Information technology 58 27 6 6 4 0 0 85 9 220
2017 Internal audit 67 21 13 0 0 0 0 87 0 14
2017 Evaluation 65 22 4 5 4 0 0 86 9 22
2017 Data sciences 55 22 4 4 16 0 0 77 19 24
2017 Policy 51 28 8 4 7 1 0 80 12 377
2017 Project management 52 26 10 6 5 0 1 78 11 148
2017 Other services to the public 59 22 8 8 1 0 1 82 10 91
2017 None of the above 51 29 10 5 4 1 0 81 9 237
2014 Client contact centre 38 37 13 6 4 1 1 77 10 102
2014 Federal regulators 51 28 11 5 6 0 0 79 11 328
2014 Compliance, inspection and enforcement 47 35 7 6 4 1 0 83 10 462
2014 Communications or public affairs 44 34 11 7 3 0 0 78 11 147
2014 Access to information and privacy 56 33 11 0 0 0 0 89 0 18
2014 Security 72 19 4 0 4 0 0 91 4 22
2014 Science and technology 57 24 7 5 5 0 0 82 11 411
2014 Library services 60 33 7 0 0 0 0 93 0 18
2014 Legal services 57 18 10 10 6 0 0 75 15 51
2014 Administration and operations 50 31 9 6 4 0 0 81 10 533
2014 Human resources 53 28 10 2 6 0 0 81 9 157
2014 Financial management 62 22 8 6 2 0 0 84 8 177
2014 Procurement 59 13 17 6 6 0 0 72 11 39
2014 Real property 75 17 0 0 0 0 8 100 0 13
2014 Materiel management 50 35 15 0 0 0 0 85 0 15
2014 Information management 42 38 14 3 2 1 0 81 5 90
2014 Information technology 58 30 5 4 2 0 0 89 6 254
2014 Internal audit 63 32 0 0 5 0 0 95 5 19
2014 Evaluation 77 19 4 0 0 0 0 96 0 26
2014 Other services to the public 49 32 9 5 5 1 0 81 11 150
2014 None of the above 43 31 10 9 6 0 0 75 15 472

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 34 20 10 7 3 0 62 17 104
2018 Federal regulators 30 21 21 11 11 6 0 54 24 289
2018 Compliance, inspection and enforcement 26 32 18 8 6 9 0 64 16 384
2018 Communications or public affairs 35 31 16 5 10 4 0 69 15 157
2018 Access to information and privacy 23 40 8 0 15 15 0 74 17 13
2018 Security 55 22 4 8 8 4 0 80 16 24
2018 Science and technology 27 24 21 9 7 11 0 58 18 304
2018 Library services 31 16 39 0 8 5 0 51 9 15
2018 Legal services 37 30 7 9 12 4 0 71 22 51
2018 Administration and operations 35 32 12 8 7 6 0 71 16 474
2018 Human resources 32 35 17 5 4 7 0 73 10 177
2018 Financial management 32 35 17 6 3 7 0 72 10 150
2018 Procurement 16 38 18 21 6 0 0 54 28 32
2018 Real property 51 44 5 0 0 0 0 95 0 18
2018 Materiel management 37 22 19 22 0 0 0 59 22 10
2018 Information management 34 31 18 8 2 8 0 70 11 82
2018 Information technology 32 30 17 6 6 8 1 68 13 206
2018 Internal audit 49 36 7 0 0 7 0 92 0 13
2018 Evaluation 36 32 8 8 8 8 0 74 17 36
2018 Data sciences 59 28 5 3 3 3 0 89 6 34
2018 Policy 38 35 9 7 6 5 0 77 13 405
2018 Project management 35 35 11 9 7 3 0 72 16 148
2018 Other services to the public 33 24 18 9 9 7 0 62 19 88
2018 None of the above 31 27 18 10 6 7 1 62 18 196
2017 Client contact centre 28 35 17 4 7 9 1 70 11 105
2017 Federal regulators 25 29 17 11 9 8 0 59 22 279
2017 Compliance, inspection and enforcement 25 32 19 8 7 10 0 63 16 411
2017 Communications or public affairs 30 30 14 6 10 11 1 67 17 140
2017 Access to information and privacy 6 29 30 18 12 5 0 37 31 16
2017 Security 55 30 5 5 0 5 0 90 5 20
2017 Science and technology 29 31 13 7 8 11 0 67 18 357
2017 Library services 28 27 17 12 0 17 0 66 14 18
2017 Legal services 45 25 9 2 17 2 0 71 19 47
2017 Administration and operations 32 36 12 7 7 6 0 73 15 502
2017 Human resources 26 43 15 5 4 6 1 74 10 176
2017 Financial management 39 33 12 4 4 6 1 78 9 153
2017 Procurement 31 30 17 10 6 5 0 65 18 39
2017 Real property 31 42 7 0 14 7 0 78 15 14
2017 Materiel management 48 36 16 0 0 0 0 84 0 11
2017 Information management 39 34 18 3 0 4 1 77 4 82
2017 Information technology 24 35 21 9 4 8 0 64 13 220
2017 Internal audit 53 33 7 0 0 7 0 93 0 14
2017 Evaluation 22 26 26 9 4 13 0 56 15 22
2017 Data sciences 34 26 20 12 4 4 0 63 16 24
2017 Policy 34 31 12 6 9 7 0 70 16 380
2017 Project management 36 30 16 7 9 1 0 68 16 148
2017 Other services to the public 30 14 24 16 8 6 1 47 26 91
2017 None of the above 25 26 20 10 6 13 1 59 18 237
2014 Client contact centre 19 42 16 7 4 12 0 70 12 102
2014 Federal regulators 24 33 20 9 7 7 0 62 17 327
2014 Compliance, inspection and enforcement 31 34 12 8 5 10 0 72 15 462
2014 Communications or public affairs 29 37 15 7 4 8 0 72 12 147
2014 Access to information and privacy 22 55 22 0 0 0 0 78 0 18
2014 Security 48 28 5 15 5 0 0 76 19 21
2014 Science and technology 24 26 20 9 6 14 1 58 18 410
2014 Library services 39 39 22 0 0 0 0 78 0 18
2014 Legal services 37 21 18 2 6 14 2 69 9 51
2014 Administration and operations 31 36 14 8 4 7 0 72 13 533
2014 Human resources 25 37 21 5 2 10 1 69 8 157
2014 Financial management 27 47 11 6 3 6 0 79 10 177
2014 Procurement 24 36 12 11 8 6 2 65 22 39
2014 Real property 44 41 0 0 6 9 0 93 7 13
2014 Materiel management 18 19 20 35 0 8 0 41 38 15
2014 Information management 20 40 21 9 2 6 1 65 12 91
2014 Information technology 26 36 16 5 5 13 0 71 11 254
2014 Internal audit 14 64 11 5 0 5 0 83 6 19
2014 Evaluation 46 26 16 0 4 8 0 79 4 26
2014 Other services to the public 22 26 19 14 6 12 0 54 24 150
2014 None of the above 23 37 12 9 8 10 0 67 19 472

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 44 15 11 9 3 0 63 21 104
2018 Federal regulators 22 29 19 14 14 2 0 52 29 290
2018 Compliance, inspection and enforcement 22 35 20 12 10 2 0 58 22 384
2018 Communications or public affairs 30 27 16 12 14 1 0 57 27 156
2018 Access to information and privacy 7 56 0 7 7 22 0 81 19 13
2018 Security 51 14 12 11 7 0 4 68 19 25
2018 Science and technology 20 31 17 15 13 4 0 53 30 305
2018 Library services 15 38 17 14 16 0 0 53 30 15
2018 Legal services 30 36 6 12 16 0 0 66 28 51
2018 Administration and operations 33 32 13 10 7 3 1 68 18 473
2018 Human resources 29 46 12 5 4 4 0 78 10 176
2018 Financial management 31 39 18 7 3 3 0 71 10 150
2018 Procurement 10 38 25 18 6 3 0 49 26 32
2018 Real property 45 38 16 0 0 0 0 84 0 18
2018 Materiel management 37 0 29 34 0 0 0 37 34 10
2018 Information management 30 31 20 11 5 2 0 63 16 81
2018 Information technology 26 29 21 13 9 2 1 56 23 205
2018 Internal audit 63 15 15 7 0 0 0 78 7 13
2018 Evaluation 35 22 21 10 8 3 0 59 19 36
2018 Data sciences 45 33 12 3 3 5 0 82 6 34
2018 Policy 39 34 12 8 6 1 0 74 14 404
2018 Project management 32 30 17 10 10 1 0 63 20 147
2018 Other services to the public 27 23 22 16 12 1 0 50 28 88
2018 None of the above 29 25 20 15 9 3 0 56 24 196
2017 Client contact centre 26 36 20 7 7 4 0 64 15 106
2017 Federal regulators 23 23 23 16 12 2 0 48 28 279
2017 Compliance, inspection and enforcement 19 32 23 12 11 2 0 52 24 410
2017 Communications or public affairs 28 35 14 9 10 3 1 66 19 140
2017 Access to information and privacy 6 24 36 18 12 5 0 31 31 16
2017 Security 41 35 10 10 0 5 0 79 10 20
2017 Science and technology 22 31 20 16 10 1 0 54 26 357
2017 Library services 23 21 28 23 0 6 0 46 24 18
2017 Legal services 32 31 13 6 15 4 0 65 21 48
2017 Administration and operations 32 33 19 6 7 3 0 67 14 501
2017 Human resources 26 44 13 7 4 4 1 74 12 176
2017 Financial management 37 39 12 4 4 4 1 79 9 153
2017 Procurement 36 24 24 12 3 0 0 61 15 39
2017 Real property 31 35 14 7 14 0 0 65 21 14
2017 Materiel management 55 31 7 7 0 0 0 85 7 12
2017 Information management 34 33 27 3 2 0 1 68 5 80
2017 Information technology 21 33 26 11 7 2 0 55 19 219
2017 Internal audit 60 40 0 0 0 0 0 100 0 14
2017 Evaluation 27 38 13 9 4 4 4 71 15 22
2017 Data sciences 26 42 8 12 4 4 4 74 18 24
2017 Policy 34 34 12 9 9 2 0 69 18 380
2017 Project management 30 34 17 10 9 0 0 64 19 148
2017 Other services to the public 26 16 24 20 11 2 1 43 32 91
2017 None of the above 26 27 21 12 8 6 1 57 21 238
2014 Client contact centre 18 48 18 6 8 2 0 67 14 102
2014 Federal regulators 20 31 21 16 10 2 0 52 27 327
2014 Compliance, inspection and enforcement 25 35 17 13 7 2 0 62 21 461
2014 Communications or public affairs 26 37 16 13 3 5 1 67 17 147
2014 Access to information and privacy 17 50 22 6 0 6 0 70 6 18
2014 Security 43 38 5 5 9 0 0 81 14 21
2014 Science and technology 19 30 22 16 11 3 0 50 28 411
2014 Library services 34 33 33 0 0 0 0 67 0 18
2014 Legal services 27 35 22 4 4 6 2 68 9 51
2014 Administration and operations 31 34 15 11 5 3 1 67 17 533
2014 Human resources 25 40 21 11 1 3 0 67 12 157
2014 Financial management 34 39 16 6 3 2 0 74 9 177
2014 Procurement 24 33 15 20 6 0 2 59 26 39
2014 Real property 55 30 8 0 6 0 0 85 6 13
2014 Materiel management 12 37 14 22 7 8 0 53 32 15
2014 Information management 19 37 16 20 3 4 0 59 24 91
2014 Information technology 22 41 20 7 7 3 0 65 15 254
2014 Internal audit 20 69 5 5 0 0 0 89 5 19
2014 Evaluation 30 27 31 4 8 0 0 57 12 26
2014 Other services to the public 21 27 21 17 10 4 0 50 28 150
2014 None of the above 22 35 17 13 10 3 0 59 23 471

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 28 29 13 6 6 0 49 20 103
2018 Federal regulators 16 23 24 17 17 4 0 41 35 288
2018 Compliance, inspection and enforcement 15 28 24 15 11 7 0 46 28 383
2018 Communications or public affairs 26 26 18 12 15 3 0 54 28 157
2018 Access to information and privacy 7 52 8 7 7 19 0 73 18 13
2018 Security 39 23 19 7 7 0 4 64 15 25
2018 Science and technology 13 25 19 22 16 6 0 40 40 304
2018 Library services 15 27 30 14 8 5 0 45 23 15
2018 Legal services 14 34 16 18 16 2 0 49 35 51
2018 Administration and operations 24 35 16 13 6 5 1 63 20 474
2018 Human resources 25 38 19 7 4 6 1 67 12 175
2018 Financial management 22 47 15 9 5 3 0 70 15 150
2018 Procurement 10 34 26 21 6 3 0 45 28 32
2018 Real property 29 33 33 5 0 0 0 62 5 18
2018 Materiel management 37 10 19 22 12 0 0 46 34 10
2018 Information management 23 28 24 15 8 3 0 52 23 81
2018 Information technology 19 22 23 18 9 7 1 44 30 205
2018 Internal audit 29 49 15 0 0 7 0 84 0 13
2018 Evaluation 29 20 24 11 8 8 0 53 20 36
2018 Data sciences 25 28 14 19 5 9 0 58 26 34
2018 Policy 23 40 16 10 8 4 0 65 18 404
2018 Project management 19 34 16 15 11 4 0 56 27 148
2018 Other services to the public 18 18 28 15 14 5 0 39 32 87
2018 None of the above 22 26 21 14 11 5 1 51 26 198
2017 Client contact centre 20 29 21 11 7 12 0 56 21 106
2017 Federal regulators 16 26 18 22 12 5 0 44 37 279
2017 Compliance, inspection and enforcement 14 26 24 18 12 6 0 43 31 411
2017 Communications or public affairs 19 23 23 16 14 5 1 44 32 140
2017 Access to information and privacy 6 24 30 29 12 0 0 30 41 16
2017 Security 31 40 15 5 0 10 0 78 5 20
2017 Science and technology 15 28 24 17 11 5 0 45 30 356
2017 Library services 17 11 27 17 5 22 0 36 29 18
2017 Legal services 21 33 19 10 15 2 0 56 25 48
2017 Administration and operations 22 37 18 10 7 7 0 63 18 501
2017 Human resources 20 43 17 9 5 5 2 67 15 175
2017 Financial management 26 38 15 9 4 7 1 70 14 152
2017 Procurement 29 29 17 22 3 0 0 58 25 39
2017 Real property 24 35 20 14 7 0 0 59 21 14
2017 Materiel management 52 26 0 22 0 0 0 78 22 12
2017 Information management 29 23 25 15 2 4 1 55 19 82
2017 Information technology 14 29 27 12 10 7 0 48 24 219
2017 Internal audit 39 34 13 0 0 13 0 84 0 14
2017 Evaluation 9 35 26 13 13 4 0 46 27 22
2017 Data sciences 24 32 8 13 4 15 4 69 21 23
2017 Policy 23 37 16 11 10 4 0 62 22 380
2017 Project management 22 31 17 15 11 3 1 56 26 147
2017 Other services to the public 17 16 20 23 15 7 1 37 41 89
2017 None of the above 17 22 22 17 8 14 1 46 29 237
2014 Client contact centre 12 43 21 10 6 9 0 60 17 102
2014 Federal regulators 14 31 21 19 11 4 0 47 32 327
2014 Compliance, inspection and enforcement 16 33 21 18 7 4 0 51 26 462
2014 Communications or public affairs 15 31 26 15 4 8 1 51 21 147
2014 Access to information and privacy 11 50 17 22 0 0 0 61 22 18
2014 Security 24 48 10 4 14 0 0 72 18 21
2014 Science and technology 13 26 20 23 13 5 1 41 38 411
2014 Library services 22 37 27 0 0 13 0 69 0 18
2014 Legal services 16 23 30 16 6 8 2 43 24 51
2014 Administration and operations 23 34 20 12 6 5 1 60 19 533
2014 Human resources 15 35 27 10 5 8 1 54 16 157
2014 Financial management 22 38 20 13 2 5 0 63 16 177
2014 Procurement 15 24 20 28 11 0 2 40 40 39
2014 Real property 40 27 26 0 6 0 0 67 6 13
2014 Materiel management 18 32 29 6 0 16 0 58 7 15
2014 Information management 10 38 22 15 8 7 0 51 25 91
2014 Information technology 17 34 23 11 7 8 0 56 20 253
2014 Internal audit 15 63 11 0 5 5 0 83 6 19
2014 Evaluation 27 30 23 8 8 4 0 60 16 26
2014 Other services to the public 11 22 21 26 11 9 0 36 41 148
2014 None of the above 14 36 19 15 11 6 0 52 27 472

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 30 25 16 7 5 0 48 25 102
2018 Federal regulators 14 32 16 20 17 1 0 47 37 286
2018 Compliance, inspection and enforcement 15 35 19 16 12 3 0 51 30 385
2018 Communications or public affairs 23 34 11 15 16 1 0 58 31 157
2018 Access to information and privacy 16 55 15 7 7 0 0 70 15 13
2018 Security 37 29 7 15 7 0 4 69 24 25
2018 Science and technology 13 30 20 16 17 3 0 45 35 305
2018 Library services 12 41 22 16 8 0 0 53 25 15
2018 Legal services 16 24 20 15 23 2 0 41 39 51
2018 Administration and operations 25 31 18 15 9 2 1 57 25 473
2018 Human resources 22 38 17 14 6 3 0 62 21 177
2018 Financial management 16 44 19 14 5 1 0 61 20 150
2018 Procurement 3 41 15 32 9 0 0 44 41 32
2018 Real property 19 48 22 11 0 0 0 67 11 18
2018 Materiel management 37 32 10 10 12 0 0 68 22 10
2018 Information management 21 28 22 19 8 2 0 50 28 82
2018 Information technology 16 30 19 20 14 1 1 47 34 206
2018 Internal audit 22 60 0 11 0 7 0 88 12 13
2018 Evaluation 20 30 26 13 8 3 0 52 22 36
2018 Data sciences 15 46 16 12 8 3 0 63 21 34
2018 Policy 17 38 17 15 11 1 0 56 27 405
2018 Project management 15 40 12 16 14 3 1 57 30 148
2018 Other services to the public 14 22 23 20 17 3 0 37 39 88
2018 None of the above 23 22 23 16 13 4 1 46 30 198
2017 Client contact centre 25 30 20 11 7 6 0 59 20 105
2017 Federal regulators 16 27 21 19 15 2 0 45 34 278
2017 Compliance, inspection and enforcement 16 33 17 16 13 5 0 52 30 410
2017 Communications or public affairs 16 39 12 17 13 3 1 57 31 140
2017 Access to information and privacy 6 30 18 41 6 0 0 36 47 16
2017 Security 41 40 10 10 0 0 0 81 10 20
2017 Science and technology 15 34 18 18 12 5 0 51 31 357
2017 Library services 23 43 17 5 6 6 0 70 12 18
2017 Legal services 27 35 12 15 8 2 0 64 23 48
2017 Administration and operations 25 36 16 12 8 3 0 63 20 499
2017 Human resources 20 39 12 14 9 6 1 63 25 175
2017 Financial management 28 38 16 10 5 1 1 67 16 152
2017 Procurement 25 28 23 10 14 0 0 53 24 39
2017 Real property 14 45 21 7 14 0 0 59 21 14
2017 Materiel management 21 62 17 0 0 0 0 83 0 12
2017 Information management 30 32 16 14 2 3 1 66 17 82
2017 Information technology 12 35 23 17 9 3 0 49 27 220
2017 Internal audit 46 35 0 13 0 7 0 86 14 14
2017 Evaluation 27 26 13 26 4 4 0 55 32 22
2017 Data sciences 12 51 4 12 8 4 11 73 23 24
2017 Policy 17 33 18 17 13 2 0 52 30 378
2017 Project management 22 30 20 13 13 2 0 54 26 148
2017 Other services to the public 17 21 23 9 20 9 1 42 32 91
2017 None of the above 21 24 20 17 10 6 1 49 30 237
2014 Client contact centre 16 38 24 14 6 3 0 56 20 102
2014 Federal regulators 12 37 20 18 11 2 0 50 30 327
2014 Compliance, inspection and enforcement 17 40 18 15 7 3 0 59 23 462
2014 Communications or public affairs 25 34 18 14 6 3 0 61 20 147
2014 Access to information and privacy 17 39 22 22 0 0 0 55 22 18
2014 Security 19 38 10 24 9 0 0 57 33 21
2014 Science and technology 15 32 17 17 16 3 0 48 34 411
2014 Library services 30 31 32 6 0 0 0 62 6 18
2014 Legal services 16 41 26 8 6 2 2 59 14 51
2014 Administration and operations 21 41 15 13 7 2 0 64 20 533
2014 Human resources 16 40 22 11 8 3 0 58 19 156
2014 Financial management 20 42 20 13 2 3 0 64 16 176
2014 Procurement 22 38 12 11 14 2 0 62 26 39
2014 Real property 34 43 9 6 8 0 0 76 15 13
2014 Materiel management 12 32 20 8 21 8 0 47 32 15
2014 Information management 13 41 22 11 10 3 0 56 22 91
2014 Information technology 14 41 16 17 6 6 0 58 25 254
2014 Internal audit 21 57 11 5 5 0 0 78 11 19
2014 Evaluation 23 27 23 24 4 0 0 49 28 26
2014 Other services to the public 16 28 24 15 14 2 0 46 30 150
2014 None of the above 9 34 20 20 13 4 0 45 34 472
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 30 20 7 9 0 0 64 16 103
2018 Federal regulators 25 35 17 11 11 1 0 61 22 288
2018 Compliance, inspection and enforcement 24 31 19 15 10 0 0 55 25 384
2018 Communications or public affairs 35 32 15 10 8 1 0 67 18 157
2018 Access to information and privacy 15 36 27 15 7 0 0 51 22 13
2018 Security 40 45 4 8 4 0 0 84 12 25
2018 Science and technology 21 36 18 11 12 1 1 58 23 302
2018 Library services 22 45 11 22 0 0 0 67 22 15
2018 Legal services 26 28 14 13 18 2 0 55 31 51
2018 Administration and operations 36 35 14 10 5 0 0 71 15 472
2018 Human resources 48 26 14 6 5 1 1 75 11 177
2018 Financial management 33 36 15 10 5 1 0 69 16 150
2018 Procurement 26 23 25 11 16 0 0 48 26 31
2018 Real property 40 38 11 11 0 0 0 78 11 18
2018 Materiel management 17 29 29 12 12 0 0 46 24 10
2018 Information management 37 36 19 6 2 0 0 73 8 82
2018 Information technology 33 34 12 12 9 0 0 67 22 202
2018 Internal audit 30 44 15 11 0 0 0 74 11 13
2018 Evaluation 18 37 22 11 5 0 7 59 17 36
2018 Data sciences 49 32 6 12 0 0 0 81 12 33
2018 Policy 38 35 13 8 7 0 0 73 14 404
2018 Project management 31 36 11 13 7 0 2 68 20 148
2018 Other services to the public 23 33 18 13 11 2 0 57 25 88
2018 None of the above 31 29 19 11 9 0 1 61 20 195
2017 Client contact centre 34 43 8 6 6 1 1 78 13 107
2017 Federal regulators 25 37 16 14 8 0 0 63 22 279
2017 Compliance, inspection and enforcement 22 32 19 17 9 0 0 55 26 407
2017 Communications or public affairs 29 33 18 16 4 1 0 62 20 140
2017 Access to information and privacy 0 57 19 12 12 0 0 57 24 16
2017 Security 40 45 10 0 5 0 0 85 5 20
2017 Science and technology 17 38 20 14 10 0 0 55 25 357
2017 Library services 33 38 17 5 6 0 0 71 11 18
2017 Legal services 35 23 14 13 15 0 0 58 27 48
2017 Administration and operations 32 36 17 7 8 0 0 68 15 502
2017 Human resources 33 39 12 10 5 1 1 73 15 176
2017 Financial management 32 37 15 9 4 0 2 71 14 153
2017 Procurement 34 32 12 12 8 3 0 68 20 39
2017 Real property 14 52 21 0 14 0 0 65 14 14
2017 Materiel management 37 20 17 26 0 0 0 57 26 12
2017 Information management 31 44 14 7 5 0 0 74 12 82
2017 Information technology 29 35 16 12 7 0 0 64 19 220
2017 Internal audit 47 47 0 6 0 0 0 94 6 14
2017 Evaluation 30 31 9 26 0 0 5 63 27 22
2017 Data sciences 26 46 0 8 20 0 0 72 28 24
2017 Policy 34 39 10 11 6 0 0 74 17 379
2017 Project management 34 35 13 9 8 0 0 70 17 148
2017 Other services to the public 28 30 21 10 10 0 1 59 20 90
2017 None of the above 26 42 16 11 6 0 0 68 16 238
2014 Client contact centre 27 38 20 9 6 0 0 65 15 102
2014 Federal regulators 20 38 20 13 9 0 0 58 22 327
2014 Compliance, inspection and enforcement 22 34 21 13 8 0 0 57 21 461
2014 Communications or public affairs 31 35 16 12 6 0 0 66 18 147
2014 Access to information and privacy 34 39 11 11 6 0 0 72 17 18
2014 Security 27 46 13 9 4 0 0 73 14 22
2014 Science and technology 19 31 20 20 10 0 0 50 30 410
2014 Library services 38 44 5 6 7 0 0 82 13 18
2014 Legal services 22 35 10 22 10 0 2 58 32 51
2014 Administration and operations 27 38 17 12 6 1 1 65 18 533
2014 Human resources 32 33 11 15 9 1 0 65 24 156
2014 Financial management 33 33 16 13 5 0 0 66 18 177
2014 Procurement 27 30 15 17 11 0 0 57 29 39
2014 Real property 22 64 8 0 6 0 0 85 6 13
2014 Materiel management 24 13 35 21 6 0 0 37 27 15
2014 Information management 19 36 18 20 8 0 0 54 28 91
2014 Information technology 26 41 14 10 7 1 0 68 17 252
2014 Internal audit 21 52 17 5 5 0 0 73 11 19
2014 Evaluation 15 39 15 24 8 0 0 53 31 26
2014 Other services to the public 19 41 16 10 13 0 1 61 23 150
2014 None of the above 21 36 16 15 11 0 0 58 26 472

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 41 36 14 5 4 0 0 77 9 104
2018 Federal regulators 33 41 12 10 3 0 0 75 13 289
2018 Compliance, inspection and enforcement 25 46 16 9 4 0 0 71 13 384
2018 Communications or public affairs 26 36 15 11 10 1 0 63 22 157
2018 Access to information and privacy 42 29 15 7 7 0 0 71 15 13
2018 Security 54 24 12 7 4 0 0 77 11 25
2018 Science and technology 47 34 7 9 3 0 0 81 11 304
2018 Library services 36 37 28 0 0 0 0 72 0 15
2018 Legal services 32 37 13 16 2 0 0 69 18 51
2018 Administration and operations 37 42 9 8 4 0 0 80 12 472
2018 Human resources 43 32 14 8 4 0 0 75 12 177
2018 Financial management 34 47 8 9 2 0 0 81 11 150
2018 Procurement 21 56 13 9 0 0 0 78 9 32
2018 Real property 28 40 16 16 0 0 0 67 16 18
2018 Materiel management 39 49 0 12 0 0 0 88 12 10
2018 Information management 33 45 12 6 3 0 0 78 9 81
2018 Information technology 32 35 14 14 4 1 0 68 18 204
2018 Internal audit 44 41 15 0 0 0 0 85 0 13
2018 Evaluation 49 34 3 11 3 0 0 84 14 36
2018 Data sciences 24 32 19 19 6 0 0 57 25 33
2018 Policy 29 40 14 12 5 0 0 68 17 405
2018 Project management 28 39 13 13 7 0 0 67 20 148
2018 Other services to the public 35 38 11 10 6 0 0 73 16 88
2018 None of the above 33 38 15 7 7 0 0 71 15 196
2017 Client contact centre 38 44 9 5 4 0 1 82 8 107
2017 Federal regulators 31 45 15 6 4 0 0 76 10 279
2017 Compliance, inspection and enforcement 28 44 14 10 4 0 0 72 14 409
2017 Communications or public affairs 27 35 13 17 9 0 0 62 26 140
2017 Access to information and privacy 28 36 12 18 6 0 0 64 24 16
2017 Security 46 45 5 0 5 0 0 90 5 20
2017 Science and technology 44 33 10 7 4 0 0 78 12 355
2017 Library services 56 26 6 6 6 0 0 82 12 18
2017 Legal services 46 31 15 6 2 0 0 77 8 48
2017 Administration and operations 33 44 12 8 3 0 0 78 10 501
2017 Human resources 33 36 14 9 6 0 1 70 16 176
2017 Financial management 38 41 12 9 1 0 0 79 10 153
2017 Procurement 35 38 10 10 5 0 2 75 15 39
2017 Real property 24 41 8 14 14 0 0 65 28 14
2017 Materiel management 55 45 0 0 0 0 0 100 0 12
2017 Information management 37 41 9 11 2 0 0 77 13 82
2017 Information technology 29 43 17 8 2 0 0 73 10 220
2017 Internal audit 55 45 0 0 0 0 0 100 0 14
2017 Evaluation 35 40 17 4 4 0 0 74 9 22
2017 Data sciences 19 43 19 15 4 0 0 62 19 24
2017 Policy 24 42 11 16 8 0 0 66 23 379
2017 Project management 27 39 16 15 3 0 0 66 18 148
2017 Other services to the public 38 39 11 11 2 0 0 77 13 91
2017 None of the above 31 39 16 8 5 0 0 70 14 238

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 24 27 17 8 5 3 44 27 104
2018 Federal regulators 12 20 18 18 18 10 3 38 41 287
2018 Compliance, inspection and enforcement 9 21 17 18 16 15 2 37 42 383
2018 Communications or public affairs 11 26 26 10 10 9 5 45 24 155
2018 Access to information and privacy 0 22 30 19 0 29 0 31 26 13
2018 Security 37 24 11 11 4 13 0 71 17 25
2018 Science and technology 9 26 19 11 8 25 2 48 26 303
2018 Library services 29 30 14 16 5 5 0 62 23 15
2018 Legal services 18 13 16 11 19 21 2 40 40 51
2018 Administration and operations 17 25 19 14 9 13 3 50 28 474
2018 Human resources 25 26 19 7 9 11 4 59 19 174
2018 Financial management 12 31 24 16 6 10 1 49 24 148
2018 Procurement 19 16 16 26 10 10 3 41 41 31
2018 Real property 11 31 19 33 0 5 0 45 35 18
2018 Materiel management 22 27 22 10 10 10 0 54 22 10
2018 Information management 18 30 19 12 9 12 1 55 23 81
2018 Information technology 15 20 22 17 8 16 3 42 31 202
2018 Internal audit 15 15 34 15 0 15 7 38 19 13
2018 Evaluation 11 24 13 8 8 34 3 54 25 36
2018 Data sciences 17 37 14 12 5 12 3 63 20 34
2018 Policy 16 25 21 12 8 15 3 49 25 400
2018 Project management 17 23 15 16 6 20 3 52 29 147
2018 Other services to the public 16 22 12 8 20 19 2 48 36 87
2018 None of the above 14 21 20 13 10 19 3 45 30 195
2017 Client contact centre 19 27 20 10 6 16 2 56 19 105
2017 Federal regulators 11 25 16 15 14 17 1 45 35 277
2017 Compliance, inspection and enforcement 7 18 23 15 12 22 2 33 37 409
2017 Communications or public affairs 11 20 22 10 10 20 7 41 29 138
2017 Access to information and privacy 6 24 6 30 11 23 0 39 53 16
2017 Security 25 34 10 5 5 15 6 75 12 20
2017 Science and technology 15 22 16 12 9 23 4 50 28 355
2017 Library services 27 17 27 6 6 17 0 53 14 18
2017 Legal services 11 17 19 19 10 17 8 36 39 48
2017 Administration and operations 15 25 19 13 9 17 2 49 28 503
2017 Human resources 23 22 14 11 4 20 6 60 21 176
2017 Financial management 17 30 22 12 7 8 4 54 22 154
2017 Procurement 22 12 15 29 15 5 3 37 48 39
2017 Real property 0 38 14 7 21 20 0 48 35 14
2017 Materiel management 21 41 23 8 0 0 7 67 9 12
2017 Information management 18 18 19 14 13 12 6 45 32 82
2017 Information technology 13 24 24 15 8 14 2 44 28 220
2017 Internal audit 32 21 13 13 7 13 0 61 23 14
2017 Evaluation 13 27 26 17 0 17 0 48 21 22
2017 Data sciences 4 13 23 11 16 22 10 25 41 24
2017 Policy 12 20 16 12 10 24 5 46 31 379
2017 Project management 19 20 22 13 8 14 5 48 26 148
2017 Other services to the public 14 17 22 14 7 24 1 42 28 91
2017 None of the above 13 23 14 13 8 23 5 51 29 237
2014 Client contact centre 11 23 23 21 10 9 3 40 35 102
2014 Federal regulators 8 27 18 16 15 14 1 42 37 327
2014 Compliance, inspection and enforcement 10 19 23 19 10 16 2 36 36 462
2014 Communications or public affairs 18 20 20 13 8 16 4 49 27 146
2014 Access to information and privacy 17 27 17 22 6 6 6 50 31 18
2014 Security 8 46 10 4 19 14 0 62 27 22
2014 Science and technology 13 20 20 13 10 23 2 44 30 411
2014 Library services 10 39 17 5 12 5 13 60 20 18
2014 Legal services 16 20 18 12 14 19 2 46 32 51
2014 Administration and operations 15 26 18 15 11 13 3 49 30 532
2014 Human resources 22 20 19 18 7 13 1 49 29 155
2014 Financial management 17 24 20 16 6 13 4 49 26 177
2014 Procurement 13 12 10 33 24 8 0 27 62 39
2014 Real property 0 41 23 21 15 0 0 41 36 13
2014 Materiel management 12 7 36 0 31 14 0 22 36 15
2014 Information management 10 22 26 11 11 18 2 40 27 91
2014 Information technology 16 23 23 14 7 15 3 47 25 253
2014 Internal audit 15 42 21 0 5 11 5 68 7 19
2014 Evaluation 0 15 27 8 8 27 15 26 27 26
2014 Other services to the public 11 21 19 18 12 16 3 39 38 150
2014 None of the above 9 21 19 17 13 17 3 38 38 472

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 45 29 14 8 4 0 0 74 12 103
2018 Federal regulators 41 31 11 9 7 0 0 73 16 287
2018 Compliance, inspection and enforcement 32 40 11 10 6 0 1 73 16 383
2018 Communications or public affairs 46 28 9 13 3 1 0 75 16 156
2018 Access to information and privacy 40 37 8 8 7 0 0 77 16 13
2018 Security 53 27 8 12 0 0 0 80 12 25
2018 Science and technology 54 29 9 4 4 0 0 83 8 303
2018 Library services 37 57 6 0 0 0 0 94 0 15
2018 Legal services 47 31 6 7 8 0 0 78 15 50
2018 Administration and operations 45 32 12 5 4 1 0 78 10 469
2018 Human resources 53 31 9 4 3 1 0 85 7 175
2018 Financial management 41 39 12 5 2 1 0 81 7 148
2018 Procurement 26 47 19 0 3 0 3 76 3 30
2018 Real property 59 30 5 0 5 0 0 89 5 18
2018 Materiel management 46 42 12 0 0 0 0 88 0 10
2018 Information management 48 38 5 5 2 1 1 88 7 81
2018 Information technology 48 28 11 7 4 1 1 77 11 205
2018 Internal audit 63 37 0 0 0 0 0 100 0 13
2018 Evaluation 42 35 12 8 3 0 0 77 11 36
2018 Data sciences 43 28 21 8 0 0 0 71 8 34
2018 Policy 43 35 7 9 5 1 0 78 15 401
2018 Project management 44 38 7 5 5 1 1 83 9 148
2018 Other services to the public 43 33 12 8 4 0 0 76 12 88
2018 None of the above 41 29 17 8 2 0 2 71 11 195
2017 Client contact centre 53 31 7 6 2 0 1 85 8 106
2017 Federal regulators 36 40 12 7 4 1 1 77 11 279
2017 Compliance, inspection and enforcement 34 36 17 6 6 1 0 71 12 411
2017 Communications or public affairs 38 35 12 8 7 0 1 73 15 140
2017 Access to information and privacy 41 29 12 18 0 0 0 70 18 16
2017 Security 66 24 5 0 5 0 0 90 5 20
2017 Science and technology 48 34 9 6 4 0 0 81 10 357
2017 Library services 39 49 12 0 0 0 0 88 0 18
2017 Legal services 48 23 17 4 8 0 0 71 12 48
2017 Administration and operations 45 33 11 8 2 0 0 78 10 502
2017 Human resources 48 28 13 5 4 1 1 77 10 175
2017 Financial management 37 40 11 4 5 0 2 79 10 154
2017 Procurement 46 27 19 5 2 0 0 73 8 39
2017 Real property 37 28 14 0 21 0 0 65 21 14
2017 Materiel management 59 31 10 0 0 0 0 90 0 12
2017 Information management 43 39 9 6 2 0 0 82 8 82
2017 Information technology 43 35 12 5 4 0 0 78 9 220
2017 Internal audit 46 27 7 13 0 7 0 79 14 14
2017 Evaluation 30 39 16 14 0 0 0 70 14 22
2017 Data sciences 31 38 11 8 4 0 8 75 12 24
2017 Policy 38 38 9 9 5 0 0 76 14 380
2017 Project management 42 37 10 5 5 0 1 80 10 147
2017 Other services to the public 43 37 7 7 3 0 2 82 11 91
2017 None of the above 40 35 13 7 5 1 0 75 12 238
2014 Client contact centre 32 45 15 6 3 0 0 76 9 102
2014 Federal regulators 36 40 11 7 5 0 0 76 12 328
2014 Compliance, inspection and enforcement 34 40 12 9 3 1 0 75 12 462
2014 Communications or public affairs 44 35 12 4 5 0 0 79 9 147
2014 Access to information and privacy 45 33 22 0 0 0 0 78 0 18
2014 Security 50 37 5 4 4 0 0 86 9 22
2014 Science and technology 40 37 9 8 5 0 0 78 12 411
2014 Library services 47 40 6 7 0 0 0 87 7 18
2014 Legal services 39 24 17 8 10 2 0 64 18 51
2014 Administration and operations 43 36 11 5 4 0 0 80 9 533
2014 Human resources 48 30 8 6 6 1 1 79 12 157
2014 Financial management 40 35 13 10 2 0 0 75 11 177
2014 Procurement 53 25 13 3 6 0 0 79 9 39
2014 Real property 57 34 8 0 0 0 0 92 0 13
2014 Materiel management 36 35 21 0 7 0 0 71 7 15
2014 Information management 34 40 12 11 1 1 0 75 12 91
2014 Information technology 43 39 8 4 3 1 1 84 8 254
2014 Internal audit 41 54 0 0 5 0 0 95 5 19
2014 Evaluation 47 38 8 0 4 0 3 88 4 26
2014 Other services to the public 38 36 12 9 4 1 1 74 13 150
2014 None of the above 31 39 12 9 7 1 1 72 16 472

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 25 41 18 5 6 5 0 69 12 20
2018 Federal regulators 29 27 19 9 7 1 8 62 17 87
2018 Compliance, inspection and enforcement 23 27 17 12 9 2 9 56 25 64
2018 Communications or public affairs 26 26 19 17 2 0 9 58 21 45
2018 Security 53 8 39 0 0 0 0 61 0 11
2018 Science and technology 24 40 13 5 4 6 7 74 11 53
2018 Administration and operations 42 31 10 8 1 4 4 80 10 100
2018 Human resources 26 47 14 2 4 2 6 79 6 51
2018 Financial management 23 42 16 6 3 5 5 71 11 60
2018 Information management 40 28 23 0 0 4 4 75 0 22
2018 Information technology 27 36 21 3 2 3 8 71 5 66
2018 Policy 21 43 17 4 5 2 8 72 10 124
2018 Project management 14 37 27 7 2 8 5 58 11 43
2018 Other services to the public 33 42 8 9 0 0 9 82 9 12
2018 None of the above 30 39 13 7 2 2 7 76 10 53
2017 Client contact centre 44 31 25 0 0 0 0 75 0 16
2017 Federal regulators 26 43 16 7 4 0 4 72 12 95
2017 Compliance, inspection and enforcement 20 31 19 16 6 1 6 56 23 68
2017 Communications or public affairs 23 32 17 6 5 8 9 66 13 35
2017 Science and technology 28 43 14 2 4 2 7 78 6 55
2017 Administration and operations 34 36 11 9 2 2 6 76 12 97
2017 Human resources 33 32 7 2 7 4 15 81 11 45
2017 Financial management 16 46 12 9 6 3 8 69 17 65
2017 Information management 24 46 18 12 0 0 0 70 12 17
2017 Information technology 26 35 15 11 4 6 2 66 17 88
2017 Policy 21 34 14 10 3 7 10 67 16 123
2017 Project management 35 40 6 4 4 0 10 84 9 48
2017 None of the above 26 34 7 12 4 5 11 72 20 43
2014 Client contact centre 6 56 6 6 6 6 13 77 16 16
2014 Federal regulators 24 34 14 9 9 5 4 64 20 105
2014 Compliance, inspection and enforcement 27 37 15 8 5 4 4 69 14 84
2014 Communications or public affairs 42 30 9 2 7 5 5 80 10 43
2014 Security 49 40 0 0 0 0 11 100 0 10
2014 Science and technology 25 29 19 9 7 2 11 61 18 69
2014 Administration and operations 33 37 15 5 2 3 4 76 8 93
2014 Human resources 62 12 8 9 0 0 8 80 10 34
2014 Financial management 31 37 9 10 3 5 4 75 15 65
2014 Information management 33 42 0 15 5 5 0 79 21 21
2014 Information technology 41 29 16 2 3 3 6 77 6 89
2014 Other services to the public 22 29 17 10 11 0 11 57 24 18
2014 None of the above 21 42 13 10 5 4 6 69 17 141

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 41 8 9 6 0 0 77 15 104
2018 Federal regulators 29 46 9 11 5 0 0 75 17 290
2018 Compliance, inspection and enforcement 20 50 12 14 5 0 0 70 18 383
2018 Communications or public affairs 28 39 15 14 2 1 1 68 16 157
2018 Access to information and privacy 8 25 30 29 7 0 0 34 37 13
2018 Security 25 59 4 11 0 0 0 84 11 24
2018 Science and technology 35 40 11 9 4 0 0 76 13 305
2018 Library services 38 34 11 8 8 0 0 72 16 15
2018 Legal services 27 40 12 15 6 0 0 67 21 51
2018 Administration and operations 34 44 10 8 4 0 1 78 12 472
2018 Human resources 38 40 7 11 3 1 1 79 14 177
2018 Financial management 41 41 10 7 1 0 0 82 8 150
2018 Procurement 19 50 12 12 3 0 3 71 16 32
2018 Real property 28 56 16 0 0 0 0 84 0 18
2018 Materiel management 68 0 32 0 0 0 0 68 0 10
2018 Information management 40 41 13 4 3 0 0 81 6 82
2018 Information technology 30 44 12 6 5 1 2 76 11 205
2018 Internal audit 78 15 0 7 0 0 0 93 7 13
2018 Evaluation 52 32 3 8 5 0 0 84 13 36
2018 Data sciences 33 45 6 11 0 0 4 82 11 33
2018 Policy 25 51 10 10 4 0 0 76 14 404
2018 Project management 30 43 9 13 4 0 1 74 17 148
2018 Other services to the public 29 42 11 12 6 0 0 71 18 87
2018 None of the above 29 42 12 10 6 0 1 72 15 196
2017 Client contact centre 42 34 16 4 3 0 2 77 7 107
2017 Federal regulators 24 43 12 14 7 0 0 67 21 279
2017 Compliance, inspection and enforcement 26 37 14 15 7 1 0 64 22 410
2017 Communications or public affairs 31 40 8 14 5 0 1 72 20 140
2017 Access to information and privacy 23 30 23 24 0 0 0 54 24 16
2017 Security 66 29 5 0 0 0 0 95 0 20
2017 Science and technology 32 42 11 10 5 0 0 74 15 357
2017 Library services 61 17 4 18 0 0 0 78 18 18
2017 Legal services 25 44 10 12 8 0 0 69 21 48
2017 Administration and operations 37 38 9 9 6 0 0 76 15 503
2017 Human resources 41 35 11 9 4 0 1 76 13 176
2017 Financial management 51 35 6 5 3 0 0 85 8 154
2017 Procurement 32 41 15 11 2 0 0 72 13 39
2017 Real property 27 31 7 14 21 0 0 59 35 14
2017 Materiel management 59 31 0 10 0 0 0 90 10 12
2017 Information management 44 38 9 5 4 0 0 82 9 82
2017 Information technology 30 42 13 9 5 0 1 73 15 220
2017 Internal audit 60 26 7 7 0 0 0 87 7 14
2017 Evaluation 39 30 4 18 8 0 0 70 26 22
2017 Data sciences 19 32 11 24 16 0 0 50 39 24
2017 Policy 27 39 13 14 6 1 0 67 20 379
2017 Project management 31 43 14 8 4 0 0 74 12 148
2017 Other services to the public 28 39 14 10 7 0 2 68 17 91
2017 None of the above 34 34 14 12 5 0 1 69 17 238
2014 Client contact centre 36 41 10 9 4 0 0 77 13 102
2014 Federal regulators 28 36 15 16 6 0 0 64 21 328
2014 Compliance, inspection and enforcement 24 44 14 13 5 0 0 68 18 461
2014 Communications or public affairs 42 38 10 7 1 0 1 81 8 147
2014 Access to information and privacy 56 39 0 6 0 0 0 94 6 18
2014 Security 31 37 23 4 4 0 0 68 9 22
2014 Science and technology 31 36 12 13 6 0 1 68 20 411
2014 Library services 75 18 0 7 0 0 0 93 7 18
2014 Legal services 36 31 8 19 6 0 0 67 25 51
2014 Administration and operations 35 41 11 7 5 0 1 77 12 533
2014 Human resources 44 41 7 3 4 0 1 86 7 157
2014 Financial management 52 34 7 5 1 0 1 87 6 177
2014 Procurement 50 23 11 8 5 0 3 75 13 39
2014 Real property 41 36 9 0 6 0 8 83 7 13
2014 Materiel management 24 33 27 8 8 0 0 57 16 15
2014 Information management 29 36 16 15 4 0 0 65 19 91
2014 Information technology 36 40 9 10 4 0 0 77 14 254
2014 Internal audit 59 36 0 0 5 0 0 95 5 19
2014 Evaluation 23 42 16 15 4 0 0 65 19 26
2014 Other services to the public 30 41 13 8 8 0 0 71 16 149
2014 None of the above 31 39 12 12 5 0 0 71 17 472

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 42 9 8 8 0 0 75 16 102
2018 Federal regulators 37 44 11 6 2 0 0 81 8 290
2018 Compliance, inspection and enforcement 36 39 14 8 2 0 0 75 10 382
2018 Communications or public affairs 47 36 9 6 2 0 0 83 8 157
2018 Access to information and privacy 22 23 15 33 7 0 0 45 41 13
2018 Security 70 6 9 7 8 0 0 76 15 25
2018 Science and technology 43 37 11 8 2 0 0 79 9 302
2018 Library services 41 34 19 5 0 0 0 75 5 15
2018 Legal services 34 39 20 6 2 0 0 73 8 51
2018 Administration and operations 30 39 17 8 5 0 0 70 13 471
2018 Human resources 47 33 12 6 2 0 1 80 8 177
2018 Financial management 39 39 13 7 1 0 1 79 8 150
2018 Procurement 29 49 16 3 0 0 3 80 3 31
2018 Real property 49 39 11 0 0 0 0 89 0 17
2018 Materiel management 59 29 0 12 0 0 0 88 12 10
2018 Information management 32 42 11 10 4 0 0 74 14 82
2018 Information technology 40 36 11 7 5 0 1 77 13 205
2018 Internal audit 55 37 0 7 0 0 0 93 7 13
2018 Evaluation 21 50 20 10 0 0 0 70 10 36
2018 Data sciences 42 42 3 11 3 0 0 84 14 33
2018 Policy 45 38 7 7 3 0 0 83 10 406
2018 Project management 47 35 7 8 2 0 0 83 10 148
2018 Other services to the public 28 42 16 6 8 0 0 70 14 88
2018 None of the above 36 36 13 10 6 0 0 71 15 196
2017 Client contact centre 37 39 16 5 4 0 0 76 8 107
2017 Federal regulators 35 43 12 5 5 0 0 78 10 279
2017 Compliance, inspection and enforcement 40 35 17 7 2 0 0 74 9 410
2017 Communications or public affairs 47 38 5 8 2 0 0 85 10 140
2017 Access to information and privacy 18 46 12 6 17 0 0 65 23 16
2017 Security 71 20 5 5 0 0 0 90 5 20
2017 Science and technology 39 41 13 5 2 0 0 80 7 357
2017 Library services 71 23 0 6 0 0 0 94 6 18
2017 Legal services 35 44 8 8 4 0 0 79 13 48
2017 Administration and operations 30 39 16 8 7 0 0 69 15 502
2017 Human resources 41 35 15 6 3 0 0 76 9 175
2017 Financial management 44 45 6 4 1 0 0 89 5 154
2017 Procurement 42 34 16 5 0 0 2 78 5 39
2017 Real property 58 13 15 7 7 0 0 71 14 14
2017 Materiel management 44 23 23 0 10 0 0 67 10 12
2017 Information management 33 39 12 8 7 0 1 73 15 82
2017 Information technology 40 42 9 6 2 0 0 83 8 219
2017 Internal audit 40 53 0 7 0 0 0 93 7 14
2017 Evaluation 35 48 9 8 0 0 0 83 8 22
2017 Data sciences 17 43 20 12 8 0 0 60 20 23
2017 Policy 41 42 7 6 3 0 0 84 9 380
2017 Project management 35 44 9 6 5 0 1 80 11 148
2017 Other services to the public 39 38 15 4 4 0 0 77 9 91
2017 None of the above 37 40 11 7 5 0 0 77 12 238
2014 Client contact centre 27 37 20 13 1 2 0 66 14 102
2014 Federal regulators 37 42 13 4 3 0 0 79 8 328
2014 Compliance, inspection and enforcement 39 39 12 7 3 0 0 78 10 461
2014 Communications or public affairs 37 41 8 9 4 0 0 79 13 147
2014 Access to information and privacy 45 33 11 6 6 0 0 78 11 18
2014 Security 59 27 9 4 0 0 0 86 4 22
2014 Science and technology 40 41 10 7 1 0 0 82 8 411
2014 Library services 65 18 18 0 0 0 0 82 0 18
2014 Legal services 44 40 12 4 0 0 0 84 4 51
2014 Administration and operations 29 39 17 9 7 0 0 68 15 533
2014 Human resources 46 33 9 9 2 0 0 80 11 157
2014 Financial management 44 37 11 5 2 0 0 81 8 177
2014 Procurement 46 33 10 8 3 0 0 79 11 39
2014 Real property 49 21 8 15 6 0 0 70 22 13
2014 Materiel management 36 21 21 14 0 8 0 62 15 15
2014 Information management 26 39 20 8 7 0 0 65 15 91
2014 Information technology 38 45 7 5 4 0 0 84 9 254
2014 Internal audit 35 49 11 0 5 0 0 84 5 19
2014 Evaluation 35 43 15 0 8 0 0 77 8 26
2014 Other services to the public 37 39 15 6 4 0 0 75 10 149
2014 None of the above 34 41 11 8 6 0 0 75 14 472

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 45 33 8 8 6 0 0 78 14 103
2018 Federal regulators 44 44 6 5 3 0 0 87 7 285
2018 Compliance, inspection and enforcement 38 41 11 6 3 0 0 79 9 380
2018 Communications or public affairs 52 38 3 4 3 0 0 89 7 153
2018 Access to information and privacy 37 29 19 7 7 0 0 67 15 13
2018 Security 60 25 9 7 0 0 0 84 7 25
2018 Science and technology 51 37 7 2 2 0 0 89 4 302
2018 Library services 49 40 11 0 0 0 0 89 0 15
2018 Legal services 41 47 10 2 0 0 0 88 2 50
2018 Administration and operations 40 38 9 8 5 0 0 78 13 466
2018 Human resources 48 35 8 6 2 0 0 84 8 176
2018 Financial management 52 35 5 6 2 0 0 88 8 150
2018 Procurement 28 66 3 3 0 0 0 94 3 32
2018 Real property 48 41 11 0 0 0 0 89 0 18
2018 Materiel management 49 39 0 0 12 0 0 88 12 10
2018 Information management 37 45 9 7 2 0 0 82 9 82
2018 Information technology 48 34 5 9 4 0 1 82 13 204
2018 Internal audit 66 34 0 0 0 0 0 100 0 13
2018 Evaluation 29 59 11 0 0 0 0 89 0 34
2018 Data sciences 43 42 4 8 3 0 0 85 11 33
2018 Policy 48 38 5 6 3 0 0 86 9 403
2018 Project management 48 38 5 5 4 0 0 86 9 146
2018 Other services to the public 30 45 10 7 7 0 0 75 14 87
2018 None of the above 42 32 12 9 5 0 0 74 14 193
2017 Client contact centre 44 39 7 6 4 0 0 83 9 107
2017 Federal regulators 46 40 6 5 3 1 0 86 7 279
2017 Compliance, inspection and enforcement 42 37 14 5 2 0 0 79 8 410
2017 Communications or public affairs 50 37 6 6 1 0 0 87 7 140
2017 Access to information and privacy 54 28 6 6 6 0 0 82 12 16
2017 Security 71 20 5 0 5 0 0 90 5 20
2017 Science and technology 48 38 8 4 2 0 0 86 6 355
2017 Library services 77 17 6 0 0 0 0 94 0 18
2017 Legal services 52 31 13 2 2 0 0 83 4 48
2017 Administration and operations 38 39 11 7 5 0 0 77 12 500
2017 Human resources 49 32 7 8 3 0 1 81 11 175
2017 Financial management 53 35 6 4 2 0 0 88 6 154
2017 Procurement 49 43 5 2 0 0 0 93 2 39
2017 Real property 51 35 0 0 14 0 0 86 14 14
2017 Materiel management 47 35 0 8 10 0 0 82 18 12
2017 Information management 39 38 9 10 3 0 0 77 14 82
2017 Information technology 47 40 6 4 2 0 0 87 6 220
2017 Internal audit 68 13 12 7 0 0 0 81 7 14
2017 Evaluation 44 48 8 0 0 0 0 92 0 22
2017 Data sciences 35 27 19 8 12 0 0 62 19 24
2017 Policy 43 44 5 5 3 0 0 86 8 379
2017 Project management 44 39 8 6 4 0 0 82 10 148
2017 Other services to the public 41 41 8 4 6 0 0 82 10 91
2017 None of the above 45 36 7 8 4 0 0 81 12 237
2014 Client contact centre 35 44 9 8 3 1 0 80 11 102
2014 Federal regulators 45 38 9 5 3 0 0 84 8 328
2014 Compliance, inspection and enforcement 42 39 8 8 3 0 0 81 10 461
2014 Communications or public affairs 45 39 7 5 4 0 0 84 9 147
2014 Access to information and privacy 55 28 11 0 6 0 0 83 6 18
2014 Security 55 27 5 13 0 0 0 82 13 22
2014 Science and technology 49 37 8 5 1 0 0 86 7 409
2014 Library services 66 28 6 0 0 0 0 94 0 18
2014 Legal services 48 31 14 6 2 0 0 79 8 51
2014 Administration and operations 36 38 12 8 5 0 0 74 13 532
2014 Human resources 51 35 6 6 2 0 0 85 8 157
2014 Financial management 50 39 6 4 2 1 0 89 5 177
2014 Procurement 53 31 10 3 3 0 0 84 6 39
2014 Real property 55 28 8 9 0 0 0 83 9 13
2014 Materiel management 24 31 29 8 0 8 0 60 9 15
2014 Information management 32 44 12 8 3 0 0 76 12 91
2014 Information technology 47 37 7 4 4 0 0 84 8 254
2014 Internal audit 57 22 16 0 5 0 0 79 5 19
2014 Evaluation 30 51 11 8 0 0 0 81 8 26
2014 Other services to the public 44 36 13 4 3 0 0 80 7 148
2014 None of the above 37 41 9 8 5 0 0 77 14 469

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 39 16 11 7 3 0 65 18 103
2018 Federal regulators 22 30 17 17 13 1 0 53 30 289
2018 Compliance, inspection and enforcement 18 31 21 17 10 3 0 51 28 384
2018 Communications or public affairs 22 34 15 13 10 5 0 60 25 155
2018 Access to information and privacy 23 30 7 15 7 19 0 64 27 13
2018 Security 34 30 11 20 0 4 0 67 21 24
2018 Science and technology 17 27 21 19 13 2 0 46 33 305
2018 Library services 16 42 19 14 8 0 0 59 22 15
2018 Legal services 25 26 16 15 16 2 0 52 31 50
2018 Administration and operations 30 36 16 9 7 2 0 67 17 473
2018 Human resources 37 39 16 6 2 1 0 76 8 177
2018 Financial management 30 45 16 4 5 1 0 75 10 147
2018 Procurement 19 34 18 16 13 0 0 53 29 32
2018 Real property 36 53 0 11 0 0 0 89 11 18
2018 Materiel management 10 37 41 0 12 0 0 46 12 10
2018 Information management 29 35 22 3 8 4 0 67 10 82
2018 Information technology 23 35 14 17 7 3 1 61 25 203
2018 Internal audit 49 51 0 0 0 0 0 100 0 13
2018 Evaluation 25 43 14 8 8 3 0 69 17 36
2018 Data sciences 45 34 10 3 5 3 0 82 8 34
2018 Policy 28 34 14 12 10 2 0 63 23 404
2018 Project management 31 29 17 14 7 1 1 62 21 146
2018 Other services to the public 20 29 18 17 10 6 0 52 28 88
2018 None of the above 19 32 23 10 12 4 1 53 23 193
2017 Client contact centre 32 38 13 6 7 5 0 73 14 106
2017 Federal regulators 28 38 15 9 9 1 0 67 18 279
2017 Compliance, inspection and enforcement 20 32 21 13 10 3 0 54 24 410
2017 Communications or public affairs 27 27 19 14 7 5 1 57 22 139
2017 Access to information and privacy 12 29 30 12 12 5 0 44 25 16
2017 Security 55 35 5 5 0 0 0 90 5 20
2017 Science and technology 21 32 18 15 11 2 0 55 26 356
2017 Library services 45 32 12 6 6 0 0 77 12 18
2017 Legal services 23 40 12 12 10 2 0 64 23 48
2017 Administration and operations 33 36 12 8 7 3 0 71 16 499
2017 Human resources 36 37 11 6 5 3 2 76 12 174
2017 Financial management 44 35 10 6 2 2 1 82 8 154
2017 Procurement 34 37 17 10 2 0 0 71 12 39
2017 Real property 21 44 15 7 14 0 0 65 21 14
2017 Materiel management 31 35 16 8 0 10 0 74 9 12
2017 Information management 33 35 17 7 4 3 1 71 11 82
2017 Information technology 25 34 18 10 11 1 1 61 21 220
2017 Internal audit 60 27 0 6 7 0 0 87 13 14
2017 Evaluation 17 31 29 4 13 4 0 50 19 22
2017 Data sciences 15 25 25 24 11 0 0 40 35 24
2017 Policy 30 33 12 14 7 4 0 66 22 379
2017 Project management 33 40 13 8 6 1 0 73 14 148
2017 Other services to the public 27 21 20 16 10 5 1 52 27 91
2017 None of the above 27 35 14 11 8 4 1 65 20 237
2014 Client contact centre 24 45 15 9 3 3 1 72 12 102
2014 Federal regulators 21 34 16 16 11 2 0 55 28 327
2014 Compliance, inspection and enforcement 18 38 19 14 8 3 0 57 23 462
2014 Communications or public affairs 32 33 15 9 8 3 0 67 18 147
2014 Access to information and privacy 28 50 17 0 6 0 0 78 6 18
2014 Security 18 42 14 17 9 0 0 60 27 22
2014 Science and technology 18 28 21 17 13 2 0 47 31 410
2014 Library services 46 19 0 28 0 7 0 69 31 18
2014 Legal services 20 25 22 17 14 2 0 46 32 51
2014 Administration and operations 32 33 12 10 7 4 1 69 19 533
2014 Human resources 32 41 8 10 6 3 0 75 16 156
2014 Financial management 36 35 18 7 5 0 0 71 12 177
2014 Procurement 37 26 13 14 8 0 2 64 23 39
2014 Real property 42 35 8 15 0 0 0 77 15 13
2014 Materiel management 12 39 36 6 8 0 0 50 14 15
2014 Information management 25 35 15 13 6 4 2 64 20 91
2014 Information technology 21 42 16 11 7 2 0 65 19 254
2014 Internal audit 37 48 5 4 5 0 0 85 10 19
2014 Evaluation 27 23 23 12 12 0 4 52 24 26
2014 Other services to the public 20 36 19 15 5 4 1 59 21 150
2014 None of the above 19 34 19 14 10 4 1 55 25 471

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 22 29 13 17 16 2 1 52 34 104
2018 Federal regulators 19 25 13 17 24 0 1 45 42 287
2018 Compliance, inspection and enforcement 18 24 16 15 22 3 1 44 39 385
2018 Communications or public affairs 24 24 16 17 17 3 0 49 35 156
2018 Access to information and privacy 14 23 30 19 7 7 0 40 28 13
2018 Security 36 16 12 15 17 0 4 55 32 25
2018 Science and technology 17 22 16 21 22 1 1 40 43 305
2018 Library services 22 31 14 25 8 0 0 53 33 15
2018 Legal services 14 20 6 21 32 5 2 37 57 51
2018 Administration and operations 22 28 18 12 17 2 1 51 30 471
2018 Human resources 30 34 10 14 8 3 2 67 22 177
2018 Financial management 24 29 16 13 15 2 1 55 29 148
2018 Procurement 9 43 12 12 23 0 0 53 35 32
2018 Real property 25 44 9 11 11 0 0 69 22 18
2018 Materiel management 10 10 36 10 34 0 0 20 44 10
2018 Information management 20 34 21 11 11 0 3 55 23 79
2018 Information technology 21 26 15 20 14 2 3 49 36 206
2018 Internal audit 41 44 7 0 7 0 0 85 7 13
2018 Evaluation 23 30 11 16 14 3 4 57 32 36
2018 Data sciences 47 20 9 3 21 0 0 67 24 34
2018 Policy 29 29 12 13 13 2 1 60 28 405
2018 Project management 27 31 15 13 12 1 1 59 25 148
2018 Other services to the public 12 23 18 22 21 3 1 36 45 88
2018 None of the above 18 27 15 12 19 4 5 49 34 196
2017 Client contact centre 23 32 15 14 11 3 3 58 26 106
2017 Federal regulators 23 27 17 13 18 0 2 51 31 279
2017 Compliance, inspection and enforcement 17 27 18 16 17 2 3 46 35 411
2017 Communications or public affairs 19 23 15 16 21 5 1 45 39 139
2017 Access to information and privacy 6 29 24 11 24 0 6 37 37 16
2017 Security 30 30 15 10 5 5 6 67 16 20
2017 Science and technology 16 22 16 22 21 1 3 39 44 356
2017 Library services 21 22 22 17 12 5 0 46 31 18
2017 Legal services 10 27 14 20 23 4 0 40 45 48
2017 Administration and operations 20 27 15 13 19 3 2 50 35 501
2017 Human resources 32 29 11 14 7 4 3 65 23 176
2017 Financial management 33 31 14 8 8 4 2 68 17 154
2017 Procurement 27 26 7 19 12 0 7 58 34 39
2017 Real property 7 44 28 0 21 0 0 51 21 14
2017 Materiel management 32 27 32 8 0 0 0 60 8 12
2017 Information management 19 28 15 17 13 5 2 51 33 81
2017 Information technology 16 29 13 17 21 1 2 47 40 217
2017 Internal audit 40 21 19 20 0 0 0 61 20 14
2017 Evaluation 18 35 9 21 18 0 0 53 39 22
2017 Data sciences 15 20 16 12 19 11 7 43 37 24
2017 Policy 28 27 12 15 15 3 1 56 31 379
2017 Project management 28 21 16 17 16 0 3 50 34 148
2017 Other services to the public 18 20 15 17 23 6 0 41 43 91
2017 None of the above 21 24 15 16 16 3 6 50 34 238
2014 Client contact centre 16 24 15 16 22 2 6 43 40 102
2014 Federal regulators 18 28 14 16 20 2 2 48 37 327
2014 Compliance, inspection and enforcement 15 30 17 17 17 2 2 46 36 462
2014 Communications or public affairs 21 23 16 18 18 3 1 46 37 147
2014 Access to information and privacy 6 39 16 11 22 0 6 48 35 18
2014 Security 18 23 32 9 18 0 0 41 27 22
2014 Science and technology 13 20 15 21 27 2 2 35 50 410
2014 Library services 0 36 18 17 13 5 12 43 35 18
2014 Legal services 12 16 19 26 24 2 2 29 51 51
2014 Administration and operations 18 23 15 16 23 3 3 43 41 533
2014 Human resources 16 30 21 14 14 2 2 48 30 157
2014 Financial management 31 19 21 12 15 0 3 51 28 177
2014 Procurement 20 25 13 13 27 0 2 46 41 39
2014 Real property 9 32 13 32 6 0 8 44 42 13
2014 Materiel management 0 33 6 18 43 0 0 33 61 15
2014 Information management 13 16 25 18 24 2 3 30 44 91
2014 Information technology 17 22 18 17 21 3 2 41 40 254
2014 Internal audit 20 38 11 15 5 11 0 65 23 19
2014 Evaluation 7 31 11 19 31 0 0 39 50 26
2014 Other services to the public 13 17 22 21 23 3 1 32 46 150
2014 None of the above 17 21 15 18 24 5 2 40 44 472

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 35 16 11 6 0 0 67 17 102
2018 Federal regulators 29 38 14 12 7 0 0 67 19 288
2018 Compliance, inspection and enforcement 27 41 13 13 6 0 0 68 19 385
2018 Communications or public affairs 35 30 14 11 8 1 1 66 19 157
2018 Access to information and privacy 7 58 27 7 0 0 0 66 7 13
2018 Security 46 35 4 12 4 0 0 81 15 25
2018 Science and technology 21 29 17 17 14 1 1 51 32 301
2018 Library services 34 38 11 8 8 0 0 72 16 15
2018 Legal services 11 52 5 20 12 0 0 63 32 50
2018 Administration and operations 34 41 10 8 6 0 0 75 14 472
2018 Human resources 40 38 11 7 2 0 2 79 9 175
2018 Financial management 36 38 18 4 4 1 0 74 8 147
2018 Procurement 25 53 6 7 7 0 3 80 14 32
2018 Real property 22 56 22 0 0 0 0 78 0 18
2018 Materiel management 41 39 19 0 0 0 0 81 0 10
2018 Information management 40 32 16 7 4 0 0 72 11 81
2018 Information technology 36 35 14 10 5 1 1 71 15 204
2018 Internal audit 15 59 15 11 0 0 0 74 11 13
2018 Evaluation 22 53 5 8 8 0 3 78 16 36
2018 Data sciences 41 48 3 5 3 0 0 89 8 34
2018 Policy 36 41 11 8 5 0 0 77 13 403
2018 Project management 27 47 11 7 6 1 0 75 14 147
2018 Other services to the public 18 41 11 14 15 0 1 59 29 86
2018 None of the above 32 30 17 11 9 1 0 62 20 194
2017 Client contact centre 36 36 14 7 6 1 0 73 13 106
2017 Federal regulators 27 40 13 13 7 0 0 67 20 276
2017 Compliance, inspection and enforcement 23 38 17 14 7 0 1 61 21 409
2017 Communications or public affairs 29 37 14 15 6 0 0 66 20 139
2017 Access to information and privacy 17 59 6 6 12 0 0 76 18 16
2017 Security 45 45 5 5 0 0 0 90 5 20
2017 Science and technology 25 30 19 14 12 0 0 55 27 357
2017 Library services 38 51 11 0 0 0 0 89 0 18
2017 Legal services 23 36 23 10 8 0 0 59 19 48
2017 Administration and operations 33 38 14 8 5 1 1 72 13 498
2017 Human resources 39 42 9 5 4 0 1 82 10 176
2017 Financial management 41 40 10 6 2 0 1 82 8 153
2017 Procurement 32 36 16 10 3 0 2 70 13 39
2017 Real property 27 38 0 0 35 0 0 65 35 14
2017 Materiel management 55 22 23 0 0 0 0 77 0 12
2017 Information management 37 36 20 3 3 0 0 74 7 82
2017 Information technology 34 40 14 7 6 0 0 73 13 220
2017 Internal audit 66 34 0 0 0 0 0 100 0 14
2017 Evaluation 31 30 21 18 0 0 0 61 18 22
2017 Data sciences 23 31 20 4 16 0 7 58 21 24
2017 Policy 33 42 9 11 4 1 0 76 16 379
2017 Project management 33 43 7 13 5 0 0 76 17 146
2017 Other services to the public 28 33 11 16 12 0 0 61 27 91
2017 None of the above 32 33 16 13 5 0 1 65 19 236
2014 Client contact centre 28 31 16 12 13 0 0 60 25 102
2014 Federal regulators 19 47 12 14 7 1 0 67 21 328
2014 Compliance, inspection and enforcement 22 42 15 13 7 0 0 64 20 462
2014 Communications or public affairs 29 41 9 15 5 0 0 71 20 147
2014 Access to information and privacy 33 62 6 0 0 0 0 94 0 18
2014 Security 46 37 4 9 4 0 0 82 13 22
2014 Science and technology 17 38 17 17 10 0 0 55 27 411
2014 Library services 27 61 13 0 0 0 0 87 0 18
2014 Legal services 20 34 26 8 12 0 0 54 20 51
2014 Administration and operations 26 43 12 11 7 1 0 70 18 533
2014 Human resources 33 39 13 5 8 1 0 73 14 157
2014 Financial management 37 40 14 7 2 1 0 77 9 177
2014 Procurement 26 54 3 14 3 0 0 80 17 39
2014 Real property 23 54 17 0 6 0 0 76 6 13
2014 Materiel management 30 33 16 21 0 0 0 63 21 15
2014 Information management 23 42 11 18 6 0 0 65 24 91
2014 Information technology 29 41 14 11 5 0 0 70 16 254
2014 Internal audit 36 54 0 5 5 0 0 89 11 19
2014 Evaluation 19 53 7 4 16 0 0 73 20 26
2014 Other services to the public 17 33 18 19 11 1 1 51 30 150
2014 None of the above 19 42 14 14 9 0 1 62 24 472

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 31 20 10 4 0 0 66 14 103
2018 Federal regulators 27 33 17 13 10 0 0 60 23 287
2018 Compliance, inspection and enforcement 26 34 20 11 8 0 0 61 19 381
2018 Communications or public affairs 34 32 13 11 9 1 1 67 20 155
2018 Access to information and privacy 21 48 16 15 0 0 0 70 15 13
2018 Security 43 34 16 7 0 0 0 76 7 25
2018 Science and technology 25 26 17 16 15 1 1 52 32 301
2018 Library services 40 36 6 19 0 0 0 75 19 15
2018 Legal services 20 40 20 3 16 0 0 60 20 50
2018 Administration and operations 39 34 15 8 4 0 0 73 12 470
2018 Human resources 54 30 10 3 2 0 0 85 5 174
2018 Financial management 39 36 16 5 3 0 1 75 9 147
2018 Procurement 32 26 26 3 10 0 3 60 13 31
2018 Real property 52 42 5 0 0 0 0 95 0 18
2018 Materiel management 42 36 10 12 0 0 0 78 12 10
2018 Information management 40 38 16 2 4 0 0 77 7 82
2018 Information technology 43 28 13 10 5 0 1 72 15 204
2018 Internal audit 60 22 19 0 0 0 0 81 0 13
2018 Evaluation 21 42 16 16 3 0 3 65 19 36
2018 Data sciences 47 37 8 3 5 0 0 84 8 34
2018 Policy 36 37 12 11 5 0 0 72 16 406
2018 Project management 39 36 14 5 6 0 0 75 11 147
2018 Other services to the public 23 32 16 15 13 0 1 55 28 87
2018 None of the above 36 26 15 10 11 1 1 62 22 195
2017 Client contact centre 42 34 12 6 6 1 0 76 12 104
2017 Federal regulators 28 33 15 16 8 0 0 61 24 276
2017 Compliance, inspection and enforcement 24 33 21 12 10 0 0 57 22 409
2017 Communications or public affairs 35 35 14 11 6 0 0 69 17 139
2017 Access to information and privacy 29 43 6 11 12 0 0 71 23 16
2017 Security 66 25 5 5 0 0 0 90 5 20
2017 Science and technology 22 30 20 14 13 0 0 53 27 356
2017 Library services 39 51 0 4 6 0 0 90 10 18
2017 Legal services 29 31 23 6 10 0 0 61 17 48
2017 Administration and operations 39 36 14 6 5 0 0 75 11 500
2017 Human resources 46 38 9 4 3 0 0 84 7 176
2017 Financial management 42 40 11 4 2 0 1 82 7 153
2017 Procurement 40 36 12 3 8 0 2 77 10 39
2017 Real property 37 28 7 0 28 0 0 65 28 14
2017 Materiel management 67 15 8 10 0 0 0 82 10 12
2017 Information management 32 44 19 2 2 0 0 76 5 82
2017 Information technology 38 36 10 10 7 0 0 74 17 220
2017 Internal audit 67 27 7 0 0 0 0 93 0 14
2017 Evaluation 22 48 18 4 9 0 0 70 13 22
2017 Data sciences 19 50 11 13 8 0 0 69 20 24
2017 Policy 33 38 13 9 7 1 0 71 16 380
2017 Project management 40 31 10 10 8 0 0 72 18 147
2017 Other services to the public 28 25 19 16 13 0 0 53 28 91
2017 None of the above 29 33 19 13 5 0 0 62 18 237
2014 Client contact centre 29 37 21 5 8 0 0 66 13 102
2014 Federal regulators 23 38 15 14 10 0 0 61 25 328
2014 Compliance, inspection and enforcement 25 35 15 16 8 1 0 61 24 462
2014 Communications or public affairs 35 32 15 15 4 0 0 66 19 146
2014 Access to information and privacy 50 33 6 11 0 0 0 83 11 18
2014 Security 50 37 9 4 0 0 0 87 4 22
2014 Science and technology 18 33 21 15 12 0 0 52 27 411
2014 Library services 33 54 13 0 0 0 0 87 0 18
2014 Legal services 28 21 29 18 4 0 0 49 22 51
2014 Administration and operations 32 38 14 8 8 0 0 70 15 533
2014 Human resources 37 38 7 9 8 1 1 76 17 157
2014 Financial management 39 36 14 9 2 0 0 75 10 176
2014 Procurement 29 39 16 11 6 0 0 68 16 39
2014 Real property 29 56 8 0 6 0 0 85 6 13
2014 Materiel management 24 44 15 16 0 0 0 69 16 15
2014 Information management 24 39 14 18 5 0 0 63 23 91
2014 Information technology 37 37 11 9 5 0 0 75 14 254
2014 Internal audit 46 43 0 5 5 0 0 89 11 19
2014 Evaluation 19 54 8 16 4 0 0 73 20 26
2014 Other services to the public 24 27 18 21 9 0 1 51 31 150
2014 None of the above 25 34 17 15 9 0 0 59 24 472

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 37 16 6 8 0 0 70 14 101
2018 Federal regulators 30 35 15 14 6 0 0 65 20 289
2018 Compliance, inspection and enforcement 24 37 19 12 6 0 1 62 18 384
2018 Communications or public affairs 34 32 10 15 9 1 0 67 23 157
2018 Access to information and privacy 0 52 33 15 0 0 0 52 15 13
2018 Security 49 35 0 15 0 0 0 85 15 24
2018 Science and technology 29 32 20 11 7 1 0 62 18 303
2018 Library services 37 22 19 14 8 0 0 59 22 15
2018 Legal services 24 35 16 19 4 2 0 61 23 51
2018 Administration and operations 38 39 13 7 3 0 0 77 10 468
2018 Human resources 47 35 10 4 4 0 1 82 8 175
2018 Financial management 39 41 14 4 3 0 0 79 7 146
2018 Procurement 25 47 12 6 6 0 3 74 13 32
2018 Real property 36 37 27 0 0 0 0 73 0 18
2018 Materiel management 37 19 44 0 0 0 0 56 0 10
2018 Information management 38 36 19 4 4 0 0 74 7 82
2018 Information technology 35 38 16 5 6 0 1 73 11 205
2018 Internal audit 59 41 0 0 0 0 0 100 0 13
2018 Evaluation 33 35 11 16 3 0 3 70 19 36
2018 Data sciences 48 36 11 5 0 0 0 84 5 34
2018 Policy 33 39 12 9 6 0 1 73 15 405
2018 Project management 34 36 10 13 6 0 1 70 19 147
2018 Other services to the public 25 39 14 9 13 0 0 64 22 88
2018 None of the above 36 31 14 10 7 0 1 68 18 194
2017 Client contact centre 44 35 9 8 5 0 0 78 13 106
2017 Federal regulators 30 35 17 13 5 0 1 65 17 276
2017 Compliance, inspection and enforcement 29 34 16 14 7 0 0 64 20 409
2017 Communications or public affairs 29 36 19 12 4 0 0 65 16 139
2017 Access to information and privacy 17 42 0 18 24 0 0 58 42 16
2017 Security 56 34 5 5 0 0 0 90 5 20
2017 Science and technology 28 37 19 8 7 0 1 65 16 357
2017 Library services 45 28 17 11 0 0 0 73 11 18
2017 Legal services 40 35 12 2 10 0 0 75 13 48
2017 Administration and operations 41 38 11 6 3 0 0 79 9 502
2017 Human resources 44 41 7 5 4 0 0 85 8 176
2017 Financial management 42 43 9 1 3 0 1 86 5 153
2017 Procurement 46 24 22 0 5 0 2 72 5 39
2017 Real property 34 24 7 7 28 0 0 59 35 14
2017 Materiel management 55 25 21 0 0 0 0 79 0 12
2017 Information management 41 36 19 1 2 0 0 77 4 80
2017 Information technology 31 41 16 7 4 0 0 73 11 220
2017 Internal audit 60 27 13 0 0 0 0 87 0 14
2017 Evaluation 31 56 4 0 9 0 0 87 9 22
2017 Data sciences 30 38 16 4 8 0 4 71 12 24
2017 Policy 31 41 12 10 5 0 1 73 15 380
2017 Project management 35 36 11 10 8 0 0 71 18 148
2017 Other services to the public 29 39 14 11 7 0 0 68 18 91
2017 None of the above 29 38 17 11 3 0 1 68 14 236
2014 Client contact centre 32 42 15 6 5 0 0 74 11 102
2014 Federal regulators 23 42 16 12 5 1 0 67 17 328
2014 Compliance, inspection and enforcement 25 43 16 11 4 0 0 68 15 462
2014 Communications or public affairs 36 38 14 9 3 0 1 74 12 147
2014 Access to information and privacy 45 44 6 6 0 0 0 89 6 18
2014 Security 55 28 13 0 0 0 4 86 0 22
2014 Science and technology 20 36 22 13 7 1 1 57 20 409
2014 Library services 54 39 7 0 0 0 0 93 0 18
2014 Legal services 30 21 34 12 4 0 0 51 16 51
2014 Administration and operations 32 42 13 8 5 0 0 75 12 533
2014 Human resources 43 37 8 6 4 3 0 82 10 157
2014 Financial management 43 42 10 3 2 0 0 85 5 177
2014 Procurement 29 36 15 19 0 0 0 65 19 39
2014 Real property 32 52 16 0 0 0 0 84 0 13
2014 Materiel management 36 33 8 23 0 0 0 69 23 15
2014 Information management 25 42 20 7 6 0 1 68 12 91
2014 Information technology 35 38 15 10 2 0 0 73 12 254
2014 Internal audit 41 53 5 0 0 0 0 95 0 19
2014 Evaluation 19 50 8 16 8 0 0 69 24 26
2014 Other services to the public 25 41 16 11 6 0 1 66 17 150
2014 None of the above 24 38 17 12 8 1 1 63 20 471

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 43 22 8 3 3 0 66 12 104
2018 Federal regulators 19 32 24 13 10 3 0 52 23 290
2018 Compliance, inspection and enforcement 18 35 24 11 7 4 0 55 20 385
2018 Communications or public affairs 24 40 19 11 4 3 0 66 15 156
2018 Access to information and privacy 14 30 41 7 0 7 0 48 8 13
2018 Security 34 37 18 0 8 4 0 74 8 24
2018 Science and technology 14 30 30 11 10 5 0 46 22 305
2018 Library services 23 38 11 19 8 0 0 61 27 15
2018 Legal services 14 38 20 11 14 4 0 54 25 51
2018 Administration and operations 26 37 18 8 5 5 1 67 14 471
2018 Human resources 32 46 11 3 2 6 1 83 5 177
2018 Financial management 21 47 21 4 3 3 1 71 7 148
2018 Procurement 13 43 19 16 10 0 0 56 26 32
2018 Real property 34 38 22 5 0 0 0 73 5 18
2018 Materiel management 20 39 29 12 0 0 0 59 12 10
2018 Information management 21 41 24 2 7 3 1 65 10 81
2018 Information technology 26 37 18 9 4 4 2 67 14 206
2018 Internal audit 49 44 7 0 0 0 0 93 0 13
2018 Evaluation 20 33 15 10 11 11 0 60 24 36
2018 Data sciences 47 31 9 7 5 0 0 79 12 34
2018 Policy 25 39 18 9 5 3 0 67 15 404
2018 Project management 26 42 18 8 5 1 0 68 13 148
2018 Other services to the public 21 23 20 9 17 9 1 49 30 88
2018 None of the above 26 22 21 15 9 6 1 52 26 197
2017 Client contact centre 28 45 6 11 6 4 0 76 18 105
2017 Federal regulators 17 35 23 13 8 3 0 54 22 278
2017 Compliance, inspection and enforcement 15 33 25 13 7 7 0 51 22 410
2017 Communications or public affairs 23 42 18 7 6 3 0 67 14 139
2017 Access to information and privacy 6 59 23 6 0 6 0 70 6 16
2017 Security 45 40 5 10 0 0 0 85 10 20
2017 Science and technology 15 32 22 15 11 5 0 50 27 357
2017 Library services 32 34 11 17 6 0 0 66 23 18
2017 Legal services 17 31 27 10 10 4 0 50 22 48
2017 Administration and operations 25 35 23 7 5 4 1 63 13 502
2017 Human resources 33 40 13 5 4 5 0 77 9 176
2017 Financial management 30 38 20 5 3 3 1 70 9 153
2017 Procurement 32 33 9 13 10 0 2 67 24 38
2017 Real property 24 35 14 21 7 0 0 59 28 14
2017 Materiel management 37 45 18 0 0 0 0 82 0 12
2017 Information management 24 39 20 8 1 6 2 68 10 82
2017 Information technology 23 32 22 13 6 4 0 57 19 220
2017 Internal audit 47 34 12 7 0 0 0 81 7 14
2017 Evaluation 5 59 27 0 9 0 0 64 9 21
2017 Data sciences 19 39 4 8 12 12 7 71 24 24
2017 Policy 23 40 17 10 7 3 0 65 17 379
2017 Project management 27 39 18 6 9 0 1 66 15 147
2017 Other services to the public 17 20 23 19 12 8 1 41 34 91
2017 None of the above 20 31 24 11 5 6 2 56 17 238

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 47 32 9 5 7 0 1 79 12 104
2018 Federal regulators 46 35 11 5 3 0 0 81 9 289
2018 Compliance, inspection and enforcement 41 33 11 11 3 0 1 75 13 382
2018 Communications or public affairs 42 34 7 8 8 1 1 77 16 156
2018 Access to information and privacy 7 52 26 15 0 0 0 59 15 13
2018 Security 60 25 0 15 0 0 0 85 15 25
2018 Science and technology 57 28 6 4 4 0 0 86 8 304
2018 Library services 40 41 6 14 0 0 0 81 14 15
2018 Legal services 45 30 15 8 2 0 0 75 10 51
2018 Administration and operations 53 27 9 7 4 0 0 81 10 471
2018 Human resources 57 24 6 6 6 0 1 81 12 177
2018 Financial management 47 36 7 7 3 1 1 83 9 150
2018 Procurement 31 44 9 12 0 0 3 77 13 32
2018 Real property 56 33 11 0 0 0 0 89 0 18
2018 Materiel management 68 12 19 0 0 0 0 81 0 10
2018 Information management 59 26 7 6 2 0 0 86 8 82
2018 Information technology 51 28 8 7 4 1 1 81 11 204
2018 Internal audit 48 37 15 0 0 0 0 85 0 13
2018 Evaluation 59 20 11 5 0 4 0 83 6 36
2018 Data sciences 65 20 15 0 0 0 0 85 0 33
2018 Policy 39 34 10 14 3 0 0 73 17 404
2018 Project management 46 30 11 10 4 0 0 76 13 147
2018 Other services to the public 44 24 12 11 6 2 0 70 17 88
2018 None of the above 46 29 10 9 5 0 1 76 14 195
2017 Client contact centre 50 31 9 6 4 1 1 82 9 107
2017 Federal regulators 45 32 10 7 5 1 0 78 11 279
2017 Compliance, inspection and enforcement 44 35 10 6 4 0 0 79 11 410
2017 Communications or public affairs 32 36 11 15 7 0 0 67 21 140
2017 Access to information and privacy 23 24 23 12 18 0 0 47 30 16
2017 Security 50 35 10 5 0 0 0 85 5 20
2017 Science and technology 52 32 8 4 4 1 0 84 8 355
2017 Library services 39 54 6 0 0 0 0 94 0 18
2017 Legal services 47 31 13 2 6 0 0 79 8 48
2017 Administration and operations 53 28 9 4 5 0 0 81 9 502
2017 Human resources 54 24 11 6 3 1 1 80 9 175
2017 Financial management 49 33 7 7 4 0 1 82 11 153
2017 Procurement 51 17 15 8 8 0 3 69 16 39
2017 Real property 51 28 0 0 21 0 0 79 21 14
2017 Materiel management 51 31 10 8 0 0 0 82 8 12
2017 Information management 59 21 14 1 5 0 0 80 6 82
2017 Information technology 53 28 8 6 4 0 1 81 10 220
2017 Internal audit 59 27 0 14 0 0 0 86 14 14
2017 Evaluation 47 36 9 9 0 0 0 83 9 22
2017 Data sciences 44 37 4 12 4 0 0 81 16 24
2017 Policy 38 35 10 10 6 0 0 74 16 380
2017 Project management 46 29 8 9 8 0 0 75 17 148
2017 Other services to the public 52 32 4 5 4 0 2 86 10 91
2017 None of the above 48 30 10 6 5 0 0 78 12 237
2014 Client contact centre 34 29 19 10 4 1 3 66 14 102
2014 Federal regulators 34 38 14 8 5 1 1 73 13 328
2014 Compliance, inspection and enforcement 38 37 11 9 4 0 1 76 13 461
2014 Communications or public affairs 49 25 7 12 7 0 0 74 18 147
2014 Access to information and privacy 56 33 0 6 6 0 0 89 11 18
2014 Security 46 40 5 4 4 0 0 86 9 22
2014 Science and technology 46 32 9 8 4 0 1 79 12 411
2014 Library services 61 22 11 7 0 0 0 82 7 18
2014 Legal services 50 35 6 6 4 0 0 85 10 51
2014 Administration and operations 44 35 10 6 4 0 1 80 11 532
2014 Human resources 50 32 5 6 5 1 0 83 11 157
2014 Financial management 49 36 8 7 1 0 0 84 8 177
2014 Procurement 43 26 14 15 2 0 0 69 17 39
2014 Real property 55 15 8 8 6 6 0 76 16 13
2014 Materiel management 42 35 16 0 7 0 0 77 7 15
2014 Information management 41 26 16 10 7 0 0 67 17 91
2014 Information technology 45 37 9 5 3 0 0 83 8 254
2014 Internal audit 72 16 5 0 0 0 6 94 0 19
2014 Evaluation 50 34 8 0 8 0 0 85 8 26
2014 Other services to the public 49 28 13 7 3 0 0 77 10 150
2014 None of the above 40 31 11 9 8 0 0 71 18 471

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 46 33 16 4 1 0 0 79 5 103
2018 Federal regulators 40 26 16 11 6 0 0 67 17 288
2018 Compliance, inspection and enforcement 35 36 19 7 3 0 0 71 10 384
2018 Communications or public affairs 35 31 19 10 6 0 0 65 15 156
2018 Access to information and privacy 8 47 22 22 0 0 0 56 22 13
2018 Security 13 45 19 15 8 0 0 58 23 25
2018 Science and technology 38 30 18 9 4 0 0 68 13 305
2018 Library services 27 45 14 5 8 0 0 72 14 15
2018 Legal services 34 36 11 10 10 0 0 70 19 51
2018 Administration and operations 47 29 14 6 3 0 0 76 10 473
2018 Human resources 40 25 13 13 9 0 1 65 22 177
2018 Financial management 44 32 14 8 2 0 0 76 10 149
2018 Procurement 31 40 16 3 10 0 0 71 13 32
2018 Real property 22 47 26 5 0 0 0 69 5 18
2018 Materiel management 42 49 10 0 0 0 0 90 0 10
2018 Information management 57 29 10 2 0 0 1 87 2 82
2018 Information technology 39 30 16 8 6 1 1 69 14 206
2018 Internal audit 34 29 22 15 0 0 0 63 15 13
2018 Evaluation 43 40 11 6 0 0 0 83 6 35
2018 Data sciences 58 21 12 7 3 0 0 79 10 34
2018 Policy 30 34 18 9 7 0 1 65 17 407
2018 Project management 30 33 18 13 6 0 0 63 19 148
2018 Other services to the public 42 18 20 13 3 2 1 62 17 88
2018 None of the above 39 33 17 6 4 1 1 73 10 196
2017 Client contact centre 57 26 9 4 1 0 3 86 5 107
2017 Federal regulators 32 32 24 7 3 0 1 65 10 279
2017 Compliance, inspection and enforcement 39 35 17 5 2 0 1 76 7 411
2017 Communications or public affairs 31 38 14 10 6 0 1 69 17 140
2017 Access to information and privacy 29 12 30 5 24 0 0 42 29 16
2017 Security 49 25 15 5 5 0 0 75 10 20
2017 Science and technology 39 37 15 7 2 0 0 76 8 357
2017 Library services 40 45 10 6 0 0 0 84 6 18
2017 Legal services 31 38 18 10 2 0 0 69 13 48
2017 Administration and operations 44 36 11 6 2 1 0 80 8 503
2017 Human resources 34 32 20 8 6 0 0 66 14 176
2017 Financial management 46 36 10 7 1 0 0 82 8 153
2017 Procurement 38 39 15 8 0 0 0 77 8 39
2017 Real property 14 21 38 7 7 0 14 40 16 14
2017 Materiel management 57 43 0 0 0 0 0 100 0 12
2017 Information management 61 26 11 1 0 0 0 88 1 82
2017 Information technology 38 36 12 10 4 0 0 74 14 220
2017 Internal audit 40 20 32 7 0 0 0 60 7 14
2017 Evaluation 22 47 22 10 0 0 0 68 10 22
2017 Data sciences 48 32 13 0 4 4 0 83 4 24
2017 Policy 26 38 20 11 4 0 1 65 15 380
2017 Project management 29 35 22 7 5 0 2 66 12 148
2017 Other services to the public 45 29 14 6 4 0 1 76 11 91
2017 None of the above 47 31 13 5 2 1 1 80 7 237
2014 Client contact centre 45 39 11 4 1 0 0 84 5 102
2014 Federal regulators 26 36 23 10 5 0 1 62 15 328
2014 Compliance, inspection and enforcement 34 39 18 6 3 0 1 73 9 461
2014 Communications or public affairs 37 38 16 7 1 0 0 76 8 147
2014 Access to information and privacy 33 50 11 0 6 0 0 83 6 18
2014 Security 18 36 37 5 4 0 0 54 9 22
2014 Science and technology 33 37 19 8 3 0 0 71 10 411
2014 Library services 51 27 17 0 5 0 0 78 5 18
2014 Legal services 45 25 18 6 6 0 0 71 12 51
2014 Administration and operations 40 39 14 4 2 0 0 80 6 533
2014 Human resources 34 38 18 5 4 1 0 72 10 157
2014 Financial management 51 33 11 4 2 0 0 83 6 177
2014 Procurement 17 32 33 16 2 0 0 49 18 39
2014 Real property 8 41 36 8 6 0 0 50 15 13
2014 Materiel management 30 50 20 0 0 0 0 80 0 15
2014 Information management 40 34 15 4 4 0 2 76 9 91
2014 Information technology 45 32 16 6 2 0 1 77 7 254
2014 Internal audit 69 31 0 0 0 0 0 100 0 19
2014 Evaluation 38 42 12 4 4 0 0 80 8 26
2014 Other services to the public 40 33 19 5 3 0 0 73 8 150
2014 None of the above 34 39 15 8 3 0 1 73 11 472

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Client contact centre 28 31 41 103
2018 Federal regulators 25 39 36 287
2018 Compliance, inspection and enforcement 23 46 30 385
2018 Communications or public affairs 32 32 36 156
2018 Access to information and privacy 49 15 36 13
2018 Security 43 36 21 25
2018 Science and technology 12 66 22 304
2018 Library services 30 31 39 15
2018 Legal services 17 34 49 51
2018 Administration and operations 34 26 40 474
2018 Human resources 40 27 33 174
2018 Financial management 26 38 36 150
2018 Procurement 34 28 38 32
2018 Real property 16 42 41 18
2018 Materiel management 17 34 49 10
2018 Information management 27 33 40 82
2018 Information technology 25 40 35 206
2018 Internal audit 37 7 55 13
2018 Evaluation 29 29 41 36
2018 Data sciences 30 43 27 34
2018 Policy 39 25 35 407
2018 Project management 33 35 32 147
2018 Other services to the public 23 41 36 86
2018 None of the above 32 28 41 198
2017 Client contact centre 25 39 37 107
2017 Federal regulators 27 40 33 279
2017 Compliance, inspection and enforcement 22 43 35 410
2017 Communications or public affairs 35 28 37 140
2017 Access to information and privacy 29 6 65 16
2017 Security 25 50 25 20
2017 Science and technology 15 60 25 357
2017 Library services 16 50 34 18
2017 Legal services 22 44 34 47
2017 Administration and operations 31 31 38 503
2017 Human resources 38 33 28 175
2017 Financial management 30 37 34 154
2017 Procurement 48 25 27 38
2017 Real property 28 37 35 14
2017 Materiel management 7 29 64 12
2017 Information management 37 32 31 82
2017 Information technology 21 44 35 220
2017 Internal audit 60 20 19 14
2017 Evaluation 18 51 31 22
2017 Data sciences 39 23 38 24
2017 Policy 38 27 35 380
2017 Project management 36 28 36 148
2017 Other services to the public 21 44 35 91
2017 None of the above 25 37 38 238
2014 Client contact centre 23 46 31 102
2014 Federal regulators 25 44 30 328
2014 Compliance, inspection and enforcement 23 45 32 462
2014 Communications or public affairs 37 30 34 147
2014 Access to information and privacy 39 33 28 18
2014 Security 26 45 29 22
2014 Science and technology 16 52 31 411
2014 Library services 18 37 44 18
2014 Legal services 32 36 32 51
2014 Administration and operations 32 34 35 533
2014 Human resources 45 17 38 157
2014 Financial management 37 30 33 177
2014 Procurement 37 21 42 39
2014 Real property 0 55 45 13
2014 Materiel management 38 22 40 15
2014 Information management 27 34 40 91
2014 Information technology 17 46 37 254
2014 Internal audit 25 38 37 19
2014 Evaluation 30 39 31 26
2014 Other services to the public 24 48 28 150
2014 None of the above 32 30 38 471

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Client contact centre 7 16 45 0 14 17 29
2018 Federal regulators 25 14 49 8 1 3 72
2018 Compliance, inspection and enforcement 25 16 34 13 6 7 88
2018 Communications or public affairs 6 12 61 2 7 12 49
2018 Security 0 0 83 0 0 17 11
2018 Science and technology 14 23 31 6 15 11 36
2018 Administration and operations 10 40 33 5 6 5 162
2018 Human resources 4 38 50 0 4 3 68
2018 Financial management 8 35 38 5 3 12 40
2018 Procurement 18 37 45 0 0 0 11
2018 Information management 8 37 43 0 12 0 22
2018 Information technology 15 17 30 6 9 23 52
2018 Evaluation 9 27 26 9 29 0 10
2018 Policy 12 23 50 3 7 5 159
2018 Project management 12 14 54 6 3 11 49
2018 Other services to the public 5 35 24 10 12 14 20
2018 None of the above 13 29 40 5 10 3 61
2017 Client contact centre 21 34 27 4 4 11 26
2017 Federal regulators 30 23 37 8 1 1 74
2017 Compliance, inspection and enforcement 19 20 34 11 6 8 92
2017 Communications or public affairs 8 16 49 6 14 8 50
2017 Science and technology 25 13 31 2 18 11 49
2017 Legal services 10 0 59 30 0 0 10
2017 Administration and operations 16 30 36 6 6 6 156
2017 Human resources 7 38 34 1 11 9 67
2017 Financial management 17 25 36 10 8 4 45
2017 Procurement 16 21 54 0 9 0 18
2017 Information management 16 35 28 3 9 9 30
2017 Information technology 13 22 46 0 4 15 47
2017 Data sciences 0 10 60 10 20 0 10
2017 Policy 9 22 53 5 7 4 144
2017 Project management 13 18 38 9 9 13 52
2017 Other services to the public 10 20 35 15 9 11 19
2017 None of the above 19 16 26 5 17 17 57
2014 Client contact centre 26 22 31 5 9999 17 23
2014 Federal regulators 28 25 34 10 9999 4 82
2014 Compliance, inspection and enforcement 32 16 33 16 9999 3 108
2014 Communications or public affairs 7 25 54 6 9999 9 54
2014 Science and technology 18 23 34 19 9999 7 69
2014 Legal services 6 18 41 10 9999 24 17
2014 Administration and operations 22 26 36 6 9999 10 169
2014 Human resources 13 27 38 1 9999 20 70
2014 Financial management 14 35 38 4 9999 8 65
2014 Procurement 0 42 58 0 9999 0 14
2014 Information management 12 40 30 12 9999 6 24
2014 Information technology 31 21 25 12 9999 11 43
2014 Other services to the public 20 14 36 16 9999 15 37
2014 None of the above 12 27 43 9 9999 10 150
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 42 44 11 2 1 0 0 86 3 103
2018 Federal regulators 46 41 7 4 2 0 0 87 6 290
2018 Compliance, inspection and enforcement 40 45 10 4 2 0 0 85 5 384
2018 Communications or public affairs 40 40 9 8 3 0 0 80 11 156
2018 Access to information and privacy 30 62 0 7 0 0 0 93 7 13
2018 Security 47 36 9 7 0 0 0 84 7 25
2018 Science and technology 45 42 7 4 2 0 0 87 6 302
2018 Library services 41 48 11 0 0 0 0 89 0 15
2018 Legal services 38 46 10 2 4 0 0 84 6 51
2018 Administration and operations 47 41 8 3 1 0 0 88 4 472
2018 Human resources 53 36 9 1 1 1 0 90 1 176
2018 Financial management 52 38 5 3 2 0 0 90 5 148
2018 Procurement 35 37 19 3 0 3 3 77 3 32
2018 Real property 41 53 5 0 0 0 0 95 0 18
2018 Materiel management 49 29 12 10 0 0 0 78 10 10
2018 Information management 49 39 10 2 0 0 0 88 2 82
2018 Information technology 44 40 8 3 3 1 1 86 7 206
2018 Internal audit 64 36 0 0 0 0 0 100 0 13
2018 Evaluation 71 16 5 8 0 0 0 87 8 36
2018 Data sciences 41 48 5 5 0 0 0 89 5 34
2018 Policy 48 38 4 7 2 0 0 87 9 407
2018 Project management 51 33 11 3 2 0 0 84 5 147
2018 Other services to the public 52 37 7 3 1 0 0 89 4 88
2018 None of the above 46 34 14 2 4 0 0 80 6 196
2017 Client contact centre 47 37 12 0 4 0 0 84 4 105
2017 Federal regulators 36 50 6 4 4 0 0 86 8 277
2017 Compliance, inspection and enforcement 39 38 10 9 4 0 0 77 13 410
2017 Communications or public affairs 32 43 12 10 3 0 0 75 13 140
2017 Access to information and privacy 40 37 6 18 0 0 0 76 18 16
2017 Security 61 35 0 5 0 0 0 95 5 20
2017 Science and technology 44 37 12 4 3 0 0 80 8 357
2017 Library services 50 33 5 12 0 0 0 83 12 18
2017 Legal services 54 31 8 6 0 0 0 85 6 48
2017 Administration and operations 43 41 9 3 2 1 0 84 6 500
2017 Human resources 48 39 8 2 2 1 1 88 4 175
2017 Financial management 54 34 8 4 1 0 0 88 4 153
2017 Procurement 47 19 19 10 5 0 0 66 15 39
2017 Real property 37 42 7 14 0 0 0 79 14 14
2017 Materiel management 54 46 0 0 0 0 0 100 0 12
2017 Information management 38 45 6 12 0 0 0 83 12 82
2017 Information technology 42 38 13 3 2 1 0 82 5 218
2017 Internal audit 75 25 0 0 0 0 0 100 0 14
2017 Evaluation 39 39 17 4 0 0 0 78 4 22
2017 Data sciences 27 42 20 4 8 0 0 69 12 24
2017 Policy 44 37 7 10 3 0 0 80 13 379
2017 Project management 39 42 12 6 1 1 0 82 7 147
2017 Other services to the public 44 44 7 3 2 0 0 88 5 91
2017 None of the above 36 42 12 5 3 0 1 79 8 238
2014 Client contact centre 42 38 11 4 4 1 0 81 8 102
2014 Federal regulators 38 46 9 5 2 1 0 84 7 328
2014 Compliance, inspection and enforcement 39 39 13 6 2 1 0 79 9 462
2014 Communications or public affairs 40 43 10 5 2 0 0 82 8 147
2014 Access to information and privacy 50 39 6 6 0 0 0 89 6 18
2014 Security 60 27 9 0 4 0 0 87 4 22
2014 Science and technology 35 43 13 6 2 1 0 78 8 411
2014 Library services 51 36 13 0 0 0 0 87 0 18
2014 Legal services 39 47 10 2 2 0 0 86 4 51
2014 Administration and operations 36 44 11 3 4 1 1 82 6 533
2014 Human resources 44 43 4 7 1 0 1 87 9 157
2014 Financial management 44 43 10 1 1 2 0 88 2 177
2014 Procurement 47 36 14 3 0 0 0 84 3 39
2014 Real property 46 32 15 0 6 0 0 79 6 13
2014 Materiel management 30 13 45 12 0 0 0 43 12 15
2014 Information management 29 47 9 9 4 1 0 77 13 91
2014 Information technology 39 43 9 4 5 0 0 83 9 253
2014 Internal audit 45 55 0 0 0 0 0 100 0 19
2014 Evaluation 43 38 11 4 4 0 0 81 8 26
2014 Other services to the public 41 41 11 5 0 1 1 84 5 150
2014 None of the above 32 43 12 7 6 0 0 75 14 472

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 45 22 7 2 1 0 68 9 102
2018 Federal regulators 23 40 19 13 5 1 0 63 18 287
2018 Compliance, inspection and enforcement 22 43 18 12 4 1 0 66 16 383
2018 Communications or public affairs 25 40 13 11 9 2 0 66 20 156
2018 Access to information and privacy 15 59 11 7 0 7 0 80 8 13
2018 Security 30 55 8 4 4 0 0 84 7 25
2018 Science and technology 24 43 19 9 4 1 0 68 13 305
2018 Library services 37 46 11 5 0 0 0 83 5 15
2018 Legal services 24 53 11 6 4 2 0 78 10 51
2018 Administration and operations 28 48 16 5 2 1 0 77 7 473
2018 Human resources 33 49 10 6 1 1 0 83 7 177
2018 Financial management 31 50 11 7 0 1 0 82 7 148
2018 Procurement 31 31 26 6 3 3 0 64 10 32
2018 Real property 36 53 5 0 5 0 0 89 5 18
2018 Materiel management 46 32 10 12 0 0 0 78 12 10
2018 Information management 32 36 20 7 3 1 1 70 9 82
2018 Information technology 24 40 18 13 5 1 1 65 18 204
2018 Internal audit 41 44 7 8 0 0 0 85 8 13
2018 Evaluation 30 47 13 10 0 0 0 77 10 36
2018 Data sciences 33 37 20 8 3 0 0 70 11 34
2018 Policy 29 48 9 10 4 1 0 77 14 404
2018 Project management 30 43 14 9 3 0 1 74 12 148
2018 Other services to the public 21 39 24 9 6 2 0 61 15 88
2018 None of the above 25 37 19 11 6 2 1 63 17 196
2017 Client contact centre 31 43 14 6 4 2 0 76 10 106
2017 Federal regulators 21 42 17 13 6 1 0 64 19 279
2017 Compliance, inspection and enforcement 24 42 20 9 5 0 0 67 14 411
2017 Communications or public affairs 24 46 14 10 4 1 0 71 15 140
2017 Access to information and privacy 12 65 18 0 0 5 0 81 0 16
2017 Security 46 39 15 0 0 0 0 85 0 20
2017 Science and technology 30 41 17 9 3 1 0 71 12 357
2017 Library services 34 50 6 4 6 0 0 84 11 18
2017 Legal services 44 27 15 10 2 2 0 72 13 48
2017 Administration and operations 35 43 15 4 2 1 0 79 7 500
2017 Human resources 40 42 9 4 2 2 1 84 6 175
2017 Financial management 30 52 9 5 1 3 1 85 6 153
2017 Procurement 32 50 10 7 0 0 0 83 7 39
2017 Real property 21 44 15 14 0 7 0 69 15 14
2017 Materiel management 29 61 0 0 0 10 0 100 0 12
2017 Information management 34 44 15 6 0 0 1 79 6 82
2017 Information technology 21 43 20 9 7 1 0 65 15 219
2017 Internal audit 73 14 6 7 0 0 0 87 7 14
2017 Evaluation 31 30 21 9 5 4 0 64 14 22
2017 Data sciences 24 57 0 12 4 0 4 84 16 24
2017 Policy 28 44 12 10 4 1 0 73 14 380
2017 Project management 30 46 15 5 4 0 0 76 9 148
2017 Other services to the public 28 38 13 12 7 1 0 67 20 91
2017 None of the above 27 41 16 8 3 4 1 71 12 238
2014 Client contact centre 17 54 21 4 2 2 1 73 6 102
2014 Federal regulators 21 42 19 12 4 2 0 64 16 327
2014 Compliance, inspection and enforcement 27 44 15 9 2 2 0 73 11 462
2014 Communications or public affairs 25 45 18 7 2 3 1 72 9 147
2014 Access to information and privacy 28 44 22 0 6 0 0 72 6 18
2014 Security 28 54 13 4 0 0 0 82 4 22
2014 Science and technology 21 41 21 12 3 1 0 63 16 411
2014 Library services 38 49 6 0 0 7 0 94 0 18
2014 Legal services 43 25 24 6 2 0 0 68 8 51
2014 Administration and operations 29 47 15 4 3 3 0 78 7 533
2014 Human resources 30 48 14 6 2 1 0 78 8 157
2014 Financial management 33 47 13 6 0 1 0 81 6 177
2014 Procurement 37 41 16 6 0 0 0 78 6 39
2014 Real property 31 54 9 0 0 6 0 90 0 13
2014 Materiel management 24 39 21 0 8 8 0 69 8 15
2014 Information management 25 40 20 11 3 1 0 66 14 91
2014 Information technology 23 42 20 8 5 3 0 67 13 254
2014 Internal audit 42 47 10 0 0 0 0 90 0 19
2014 Evaluation 22 27 31 12 8 0 0 49 20 26
2014 Other services to the public 28 40 14 13 4 2 0 69 17 150
2014 None of the above 19 42 21 11 6 2 0 62 16 472

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 10 24 29 30 5 0 2 36 35 103
2018 Federal regulators 10 20 40 22 8 0 0 30 29 289
2018 Compliance, inspection and enforcement 5 22 38 25 9 0 1 34 28 383
2018 Communications or public affairs 22 27 36 11 3 1 1 14 49 156
2018 Access to information and privacy 0 29 44 27 0 0 0 27 29 13
2018 Security 20 19 25 20 18 0 0 37 38 25
2018 Science and technology 8 18 34 24 14 1 1 39 27 304
2018 Library services 16 19 30 15 14 0 5 30 38 15
2018 Legal services 8 24 36 20 4 8 0 26 34 51
2018 Administration and operations 8 24 34 20 11 0 2 32 33 470
2018 Human resources 16 22 39 13 6 2 1 20 40 177
2018 Financial management 7 17 40 28 8 0 0 35 25 149
2018 Procurement 6 25 49 7 10 0 3 17 33 31
2018 Real property 16 58 26 0 0 0 0 0 74 18
2018 Materiel management 0 19 29 32 19 0 0 51 19 10
2018 Information management 7 21 40 16 7 2 7 26 30 81
2018 Information technology 12 28 35 17 7 1 1 24 41 206
2018 Internal audit 0 7 59 23 11 0 0 34 7 13
2018 Evaluation 7 16 39 26 5 4 3 34 24 36
2018 Data sciences 0 18 38 31 13 0 0 44 18 34
2018 Policy 11 24 40 20 4 0 1 24 35 405
2018 Project management 14 26 39 11 8 0 1 19 41 148
2018 Other services to the public 8 22 25 28 10 2 4 40 32 88
2018 None of the above 8 24 32 24 8 1 3 33 34 196
2017 Client contact centre 7 22 35 16 14 3 4 32 30 106
2017 Federal regulators 10 21 36 19 10 2 2 30 33 275
2017 Compliance, inspection and enforcement 6 17 39 23 10 1 3 35 24 410
2017 Communications or public affairs 22 31 30 8 8 1 2 16 54 140
2017 Access to information and privacy 12 30 37 6 11 0 5 18 44 16
2017 Security 15 15 35 10 15 5 5 29 33 20
2017 Science and technology 9 18 39 21 11 1 3 32 28 357
2017 Library services 0 22 23 33 22 0 0 55 22 18
2017 Legal services 2 23 27 27 17 2 2 46 26 48
2017 Administration and operations 9 21 34 20 11 1 4 33 32 499
2017 Human resources 12 24 36 15 6 1 5 23 39 176
2017 Financial management 10 15 30 26 13 1 5 41 26 153
2017 Procurement 5 22 28 26 17 0 2 44 27 39
2017 Real property 7 38 55 0 0 0 0 0 45 13
2017 Materiel management 8 15 17 27 26 7 0 57 24 12
2017 Information management 3 16 39 20 16 0 6 37 21 82
2017 Information technology 9 25 35 19 6 1 4 27 36 219
2017 Internal audit 0 6 61 13 14 0 6 29 6 14
2017 Evaluation 0 22 47 22 9 0 0 31 22 22
2017 Data sciences 8 12 40 22 10 0 7 35 22 24
2017 Policy 12 28 37 15 7 1 1 22 40 378
2017 Project management 15 28 31 16 7 1 2 24 44 147
2017 Other services to the public 3 24 45 18 7 1 1 26 28 90
2017 None of the above 9 16 40 18 13 2 4 32 26 236
2014 Client contact centre 7 25 44 15 6 1 2 21 33 102
2014 Federal regulators 7 27 40 17 5 1 2 23 35 328
2014 Compliance, inspection and enforcement 6 24 37 21 8 2 3 31 31 462
2014 Communications or public affairs 14 30 35 11 6 1 3 18 45 147
2014 Access to information and privacy 0 34 44 11 11 0 0 22 34 18
2014 Security 14 13 37 18 14 0 4 33 28 22
2014 Science and technology 8 26 38 18 9 0 1 27 34 411
2014 Library services 0 13 38 37 12 0 0 49 13 18
2014 Legal services 2 22 34 29 12 2 0 42 24 51
2014 Administration and operations 7 27 37 18 7 1 3 26 36 532
2014 Human resources 8 25 44 16 3 2 2 20 35 156
2014 Financial management 6 18 38 26 8 1 3 36 25 177
2014 Procurement 16 23 29 17 15 0 0 32 39 39
2014 Real property 13 31 32 15 8 0 0 24 44 13
2014 Materiel management 0 34 41 12 12 0 0 24 34 15
2014 Information management 10 32 27 25 6 0 1 31 43 91
2014 Information technology 7 28 39 15 6 2 3 22 37 254
2014 Internal audit 6 5 48 31 10 0 0 41 11 19
2014 Evaluation 4 28 36 24 8 0 0 32 32 25
2014 Other services to the public 11 22 33 21 11 0 2 32 34 150
2014 None of the above 11 25 41 13 6 1 2 20 38 470

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 22 24 27 13 4 3 42 32 103
2018 Federal regulators 8 18 28 27 18 1 1 46 26 288
2018 Compliance, inspection and enforcement 7 13 28 30 19 3 1 51 20 381
2018 Communications or public affairs 18 20 24 26 8 2 1 35 40 155
2018 Access to information and privacy 0 15 36 34 15 0 0 49 15 13
2018 Security 7 12 34 21 21 4 0 44 20 25
2018 Science and technology 6 10 17 37 27 2 1 66 16 302
2018 Library services 16 19 30 20 8 0 5 30 38 15
2018 Legal services 12 17 20 33 12 4 2 48 31 51
2018 Administration and operations 7 16 27 26 19 2 4 47 24 471
2018 Human resources 9 13 33 25 17 3 0 43 23 176
2018 Financial management 4 13 34 36 12 1 1 48 17 147
2018 Procurement 9 23 32 19 10 3 3 31 35 31
2018 Real property 11 22 33 15 5 14 0 24 38 18
2018 Materiel management 0 22 19 22 37 0 0 59 22 10
2018 Information management 5 21 22 22 16 6 6 44 30 82
2018 Information technology 9 18 28 27 14 3 1 42 28 204
2018 Internal audit 0 22 41 22 15 0 0 37 22 13
2018 Evaluation 6 0 34 34 19 7 0 57 6 36
2018 Data sciences 5 3 20 34 35 3 0 71 8 34
2018 Policy 7 12 26 37 15 2 1 54 19 405
2018 Project management 14 20 23 21 16 3 2 39 37 148
2018 Other services to the public 10 10 28 24 23 2 4 50 21 88
2018 None of the above 8 12 25 33 14 3 5 51 22 195
2017 Client contact centre 6 13 19 23 29 5 6 58 21 106
2017 Federal regulators 7 17 33 24 15 1 2 41 24 274
2017 Compliance, inspection and enforcement 6 17 27 24 20 3 3 47 25 409
2017 Communications or public affairs 16 19 30 19 10 3 3 31 37 139
2017 Access to information and privacy 13 13 25 20 24 0 5 47 27 15
2017 Security 10 15 15 15 26 10 10 51 31 20
2017 Science and technology 5 9 18 36 26 3 4 66 15 356
2017 Library services 5 28 16 23 28 0 0 51 34 18
2017 Legal services 10 6 25 25 22 8 2 53 18 48
2017 Administration and operations 8 12 25 27 20 4 6 51 21 500
2017 Human resources 5 12 30 24 15 5 10 45 20 176
2017 Financial management 3 11 20 32 26 1 7 63 16 153
2017 Procurement 3 10 25 37 17 0 7 59 14 38
2017 Real property 15 22 34 15 0 7 7 17 43 13
2017 Materiel management 7 16 10 0 53 7 7 62 26 12
2017 Information management 7 9 27 20 24 6 7 50 19 82
2017 Information technology 8 16 27 26 13 4 6 43 27 218
2017 Internal audit 0 7 27 26 28 0 13 62 8 14
2017 Evaluation 9 22 9 33 26 0 0 60 31 22
2017 Data sciences 4 12 16 46 14 0 7 65 17 24
2017 Policy 10 15 24 30 16 2 3 48 27 380
2017 Project management 9 18 31 22 14 3 2 38 29 146
2017 Other services to the public 11 19 18 26 16 4 6 46 34 90
2017 None of the above 9 14 23 23 21 5 5 49 26 234
2014 Client contact centre 5 26 25 21 15 5 3 39 33 102
2014 Federal regulators 7 17 29 35 9 1 2 46 25 328
2014 Compliance, inspection and enforcement 5 17 27 32 13 3 3 48 23 461
2014 Communications or public affairs 4 14 28 31 17 3 3 52 19 147
2014 Access to information and privacy 0 6 22 39 17 6 11 67 7 18
2014 Security 14 14 22 23 27 0 0 50 28 22
2014 Science and technology 7 17 21 29 21 2 3 52 26 411
2014 Library services 7 0 22 35 30 7 0 69 7 18
2014 Legal services 2 14 23 29 22 4 6 57 17 51
2014 Administration and operations 5 16 28 28 16 3 5 47 23 530
2014 Human resources 5 13 34 28 14 4 3 45 19 156
2014 Financial management 3 12 25 33 19 3 5 57 16 177
2014 Procurement 3 21 31 29 15 0 0 45 24 39
2014 Real property 13 15 29 35 8 0 0 43 27 13
2014 Materiel management 0 29 22 31 18 0 0 50 29 15
2014 Information management 14 16 33 20 14 2 1 35 31 91
2014 Information technology 6 15 28 29 14 3 5 47 23 253
2014 Internal audit 0 0 22 52 26 0 0 78 0 19
2014 Evaluation 0 16 36 28 20 0 0 48 16 25
2014 Other services to the public 5 15 29 23 20 3 4 47 22 149
2014 None of the above 8 17 27 26 15 3 3 44 27 470

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 19 31 24 7 3 2 32 35 103
2018 Federal regulators 18 24 31 18 7 1 1 26 43 290
2018 Compliance, inspection and enforcement 19 22 33 16 9 1 1 25 41 383
2018 Communications or public affairs 27 30 26 13 3 0 2 16 58 156
2018 Access to information and privacy 7 29 29 35 0 0 0 35 37 13
2018 Security 7 25 39 7 18 4 0 26 34 25
2018 Science and technology 13 14 26 25 17 2 4 44 28 303
2018 Library services 33 5 40 22 0 0 0 22 38 15
2018 Legal services 9 17 36 19 10 8 0 32 29 51
2018 Administration and operations 13 22 30 19 11 1 4 31 37 472
2018 Human resources 12 22 40 16 5 3 3 22 35 177
2018 Financial management 10 18 37 23 8 1 3 32 29 148
2018 Procurement 22 16 42 13 6 0 0 19 38 31
2018 Real property 27 26 41 5 0 0 0 5 53 18
2018 Materiel management 0 0 36 44 20 0 0 64 0 10
2018 Information management 13 24 24 17 13 4 6 33 41 82
2018 Information technology 13 25 31 18 8 3 3 27 41 205
2018 Internal audit 26 15 22 22 15 0 0 37 41 13
2018 Evaluation 8 15 24 29 21 0 3 51 24 36
2018 Data sciences 16 15 34 16 16 4 0 33 32 34
2018 Policy 12 23 34 21 8 1 0 29 36 405
2018 Project management 26 20 34 10 8 1 2 18 47 146
2018 Other services to the public 13 17 24 20 12 5 8 38 35 88
2018 None of the above 18 19 28 15 13 3 5 30 40 195
2017 Client contact centre 14 17 28 19 16 3 4 37 33 106
2017 Federal regulators 20 27 26 14 8 1 4 24 49 273
2017 Compliance, inspection and enforcement 15 24 30 18 7 3 2 27 41 411
2017 Communications or public affairs 34 28 20 12 4 0 3 16 64 139
2017 Access to information and privacy 18 41 18 6 17 0 0 23 58 16
2017 Security 20 24 31 5 0 10 10 6 55 20
2017 Science and technology 12 16 24 24 17 3 5 44 30 356
2017 Library services 12 17 38 17 11 0 6 30 30 18
2017 Legal services 12 15 19 29 17 2 6 50 29 48
2017 Administration and operations 14 23 28 17 11 2 5 30 40 501
2017 Human resources 12 24 34 13 9 2 6 24 39 176
2017 Financial management 9 16 37 18 11 3 4 32 28 152
2017 Procurement 23 15 36 9 10 0 7 21 41 38
2017 Real property 21 21 49 10 0 0 0 10 42 14
2017 Materiel management 0 25 21 21 26 7 0 51 27 12
2017 Information management 3 24 31 18 14 2 7 36 30 82
2017 Information technology 17 24 33 14 6 1 4 22 43 218
2017 Internal audit 0 13 38 21 21 0 6 45 14 14
2017 Evaluation 9 30 26 17 18 0 0 35 39 22
2017 Data sciences 12 31 15 16 15 4 7 35 48 24
2017 Policy 17 24 34 16 7 1 1 23 42 379
2017 Project management 27 32 24 8 5 1 3 14 62 148
2017 Other services to the public 15 20 23 18 13 6 4 35 39 91
2017 None of the above 19 19 23 16 11 4 8 31 43 234
2014 Client contact centre 15 32 30 10 8 2 4 18 50 102
2014 Federal regulators 24 27 26 14 6 1 2 21 52 328
2014 Compliance, inspection and enforcement 24 25 28 12 6 2 2 19 52 462
2014 Communications or public affairs 31 29 26 7 3 1 3 10 62 147
2014 Access to information and privacy 11 17 33 34 6 0 0 39 28 18
2014 Security 14 31 38 13 4 0 0 17 45 22
2014 Science and technology 19 20 22 21 14 2 2 36 40 408
2014 Library services 13 17 26 27 17 0 0 44 30 18
2014 Legal services 9 18 22 28 14 8 2 46 30 51
2014 Administration and operations 20 24 28 13 9 1 4 23 47 531
2014 Human resources 23 21 38 11 4 1 3 16 45 157
2014 Financial management 15 24 30 18 11 1 2 30 39 176
2014 Procurement 26 26 30 8 10 0 0 18 52 39
2014 Real property 34 9 49 8 0 0 0 8 43 13
2014 Materiel management 7 21 20 45 0 0 7 48 31 15
2014 Information management 15 25 35 15 6 1 2 22 42 91
2014 Information technology 16 35 24 13 6 4 3 20 55 252
2014 Internal audit 0 37 43 20 0 0 0 20 37 19
2014 Evaluation 12 16 28 28 12 0 4 42 29 25
2014 Other services to the public 19 21 23 15 16 2 4 33 43 150
2014 None of the above 21 29 29 11 6 2 2 18 52 469

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 7 23 44 15 1 3 61 15 102
2018 Federal regulators 6 10 32 36 15 0 1 51 16 288
2018 Compliance, inspection and enforcement 4 12 32 34 16 0 1 51 16 382
2018 Communications or public affairs 22 26 32 13 5 1 0 18 49 156
2018 Access to information and privacy 15 30 29 19 8 0 0 27 44 13
2018 Security 4 19 27 21 25 4 0 48 24 25
2018 Science and technology 11 15 34 23 16 0 1 39 27 303
2018 Library services 0 19 39 22 20 0 0 42 19 15
2018 Legal services 9 19 32 24 8 6 2 34 31 51
2018 Administration and operations 6 15 31 27 18 1 2 46 22 471
2018 Human resources 6 22 33 24 13 1 1 38 28 174
2018 Financial management 4 11 37 32 16 0 0 49 15 146
2018 Procurement 6 23 38 31 3 0 0 34 29 32
2018 Real property 16 17 56 5 5 0 0 11 33 18
2018 Materiel management 0 7 10 54 29 0 0 83 7 10
2018 Information management 1 10 34 30 19 1 4 52 12 82
2018 Information technology 9 17 34 22 16 2 1 39 27 204
2018 Internal audit 7 11 22 29 30 0 0 59 19 13
2018 Evaluation 5 13 25 44 12 0 0 56 19 36
2018 Data sciences 3 5 17 56 20 0 0 75 8 34
2018 Policy 15 26 32 20 6 0 0 26 42 401
2018 Project management 12 26 29 24 8 0 1 32 38 147
2018 Other services to the public 7 11 29 34 15 1 4 51 18 88
2018 None of the above 13 14 32 22 14 2 3 38 29 194
2017 Client contact centre 5 13 23 29 23 3 4 57 19 105
2017 Federal regulators 4 14 29 35 16 1 1 52 18 274
2017 Compliance, inspection and enforcement 4 11 29 29 23 1 2 54 16 408
2017 Communications or public affairs 21 22 34 17 4 0 1 21 44 140
2017 Access to information and privacy 36 5 36 6 17 0 0 23 41 16
2017 Security 10 0 35 21 20 5 10 47 12 20
2017 Science and technology 12 12 32 26 15 1 2 43 24 355
2017 Library services 0 5 49 34 11 0 0 45 5 18
2017 Legal services 0 10 25 46 16 0 2 64 11 48
2017 Administration and operations 8 12 30 27 18 1 4 47 21 498
2017 Human resources 8 14 38 26 10 1 4 38 23 175
2017 Financial management 3 11 29 33 19 1 4 55 15 153
2017 Procurement 2 22 27 26 19 0 2 46 25 39
2017 Real property 0 30 62 0 7 0 0 7 30 13
2017 Materiel management 0 15 0 38 40 7 0 84 16 12
2017 Information management 1 5 29 30 25 1 8 61 7 82
2017 Information technology 7 14 36 28 12 1 2 41 22 216
2017 Internal audit 0 7 26 41 20 0 6 66 7 14
2017 Evaluation 4 8 30 48 9 0 0 57 13 22
2017 Data sciences 20 4 4 19 37 4 12 66 29 24
2017 Policy 16 26 29 21 6 1 1 27 43 378
2017 Project management 13 20 35 18 13 1 0 32 33 148
2017 Other services to the public 3 15 27 24 20 5 5 50 20 89
2017 None of the above 9 14 27 27 19 3 1 49 23 236
2014 Client contact centre 4 17 36 21 15 3 4 39 23 101
2014 Federal regulators 7 15 39 28 8 1 1 38 22 328
2014 Compliance, inspection and enforcement 5 13 32 28 18 2 2 48 19 461
2014 Communications or public affairs 15 27 34 16 7 0 2 23 42 147
2014 Access to information and privacy 17 11 39 33 0 0 0 33 28 18
2014 Security 4 14 32 28 22 0 0 50 18 22
2014 Science and technology 9 22 33 22 12 1 1 35 32 411
2014 Library services 0 7 37 31 18 7 0 53 7 18
2014 Legal services 2 6 36 40 12 2 2 54 8 50
2014 Administration and operations 7 15 36 26 12 1 4 39 23 529
2014 Human resources 6 20 41 23 7 1 2 31 27 156
2014 Financial management 2 12 34 36 14 1 1 51 15 177
2014 Procurement 3 26 43 23 5 0 0 28 29 39
2014 Real property 6 36 32 9 17 0 0 26 43 13
2014 Materiel management 0 15 28 39 18 0 0 57 15 15
2014 Information management 4 20 32 24 14 3 3 40 26 91
2014 Information technology 7 19 34 26 11 2 2 38 26 253
2014 Internal audit 0 0 37 57 5 0 0 63 0 19
2014 Evaluation 8 7 31 34 20 0 0 54 16 26
2014 Other services to the public 5 17 33 27 13 1 3 43 23 150
2014 None of the above 12 21 37 19 8 1 2 28 34 467

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 20 22 26 10 0 3 38 39 102
2018 Federal regulators 19 22 26 22 9 0 1 32 41 290
2018 Compliance, inspection and enforcement 16 22 32 17 10 1 1 28 39 381
2018 Communications or public affairs 17 23 29 22 5 1 4 28 42 155
2018 Access to information and privacy 29 22 21 27 0 0 0 27 52 13
2018 Security 19 34 12 5 25 4 0 31 56 25
2018 Science and technology 13 21 29 19 13 2 3 34 35 304
2018 Library services 22 25 37 8 8 0 0 16 46 15
2018 Legal services 21 22 26 22 4 4 2 27 45 51
2018 Administration and operations 11 18 28 21 17 1 4 40 31 473
2018 Human resources 17 21 27 19 11 2 3 31 40 177
2018 Financial management 11 23 33 21 11 0 0 33 35 150
2018 Procurement 19 16 32 13 16 0 3 30 36 31
2018 Real property 16 15 22 27 5 14 0 38 36 18
2018 Materiel management 0 12 36 12 39 0 0 51 12 10
2018 Information management 11 16 31 11 25 1 4 38 28 82
2018 Information technology 16 27 30 16 7 2 2 24 45 205
2018 Internal audit 7 7 30 55 0 0 0 55 15 13
2018 Evaluation 11 16 21 29 16 4 3 48 29 36
2018 Data sciences 3 12 22 33 23 7 0 60 16 34
2018 Policy 13 21 31 22 9 3 2 32 36 404
2018 Project management 26 21 27 15 9 1 1 25 48 148
2018 Other services to the public 16 19 23 19 15 5 4 37 38 88
2018 None of the above 14 21 24 17 15 1 7 35 39 197
2017 Client contact centre 4 20 18 26 26 3 3 56 25 105
2017 Federal regulators 16 24 28 19 11 0 1 31 41 275
2017 Compliance, inspection and enforcement 13 23 30 18 13 1 2 32 37 408
2017 Communications or public affairs 26 26 22 13 8 1 4 22 54 140
2017 Access to information and privacy 53 12 18 0 17 0 0 17 65 16
2017 Security 15 14 26 10 15 10 10 31 37 20
2017 Science and technology 13 16 32 21 15 1 4 37 30 356
2017 Library services 12 24 29 24 11 0 0 36 35 17
2017 Legal services 13 15 35 17 19 0 2 36 28 48
2017 Administration and operations 13 18 25 20 19 1 5 41 32 500
2017 Human resources 11 24 25 16 13 1 9 32 40 176
2017 Financial management 8 14 31 24 18 1 5 44 23 154
2017 Procurement 13 15 19 34 14 0 5 51 29 39
2017 Real property 7 56 29 7 0 0 0 7 63 13
2017 Materiel management 7 8 15 20 33 7 10 64 18 12
2017 Information management 12 5 24 28 20 1 10 54 19 82
2017 Information technology 13 33 26 13 10 1 3 24 48 219
2017 Internal audit 12 6 27 28 20 0 6 51 19 14
2017 Evaluation 9 22 13 39 17 0 0 56 31 22
2017 Data sciences 12 12 8 15 33 4 16 60 30 24
2017 Policy 16 23 29 18 11 1 2 30 40 379
2017 Project management 21 22 31 12 11 1 3 23 44 148
2017 Other services to the public 13 18 28 15 17 4 5 35 34 90
2017 None of the above 13 20 26 18 13 2 8 35 36 236
2014 Client contact centre 15 19 37 13 14 0 3 27 35 101
2014 Federal regulators 18 22 29 18 9 2 2 28 42 328
2014 Compliance, inspection and enforcement 14 26 30 17 9 2 2 27 42 462
2014 Communications or public affairs 14 26 25 22 7 1 5 31 43 147
2014 Access to information and privacy 11 22 50 0 11 0 6 12 35 18
2014 Security 23 27 41 9 0 0 0 9 50 22
2014 Science and technology 15 24 34 15 10 1 1 25 40 409
2014 Library services 6 12 37 22 16 7 0 41 19 18
2014 Legal services 12 16 34 18 16 4 2 35 29 51
2014 Administration and operations 14 21 28 20 11 1 5 34 37 530
2014 Human resources 18 20 34 15 10 0 4 25 40 157
2014 Financial management 9 22 31 24 11 1 2 36 32 177
2014 Procurement 19 39 24 9 6 3 0 15 60 39
2014 Real property 28 34 38 0 0 0 0 0 62 12
2014 Materiel management 0 32 34 21 12 0 0 34 32 15
2014 Information management 18 25 25 12 13 1 6 28 45 91
2014 Information technology 14 26 33 15 7 1 4 23 42 253
2014 Internal audit 5 5 37 47 5 0 0 52 11 19
2014 Evaluation 12 4 60 12 8 0 4 21 17 25
2014 Other services to the public 14 20 25 22 12 2 5 37 36 149
2014 None of the above 17 27 28 13 11 1 3 25 46 470

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 29 21 14 12 3 5 28 50 102
2018 Federal regulators 8 16 31 30 13 1 2 44 24 289
2018 Compliance, inspection and enforcement 9 18 27 28 13 3 2 44 28 382
2018 Communications or public affairs 24 24 24 18 5 2 2 24 50 153
2018 Access to information and privacy 15 37 21 11 16 0 0 27 51 13
2018 Security 7 23 23 21 14 8 4 39 35 25
2018 Science and technology 3 10 15 29 36 4 4 70 14 301
2018 Library services 16 8 33 34 8 0 0 42 25 15
2018 Legal services 16 12 26 13 19 15 0 37 32 51
2018 Administration and operations 13 19 23 22 15 3 4 40 35 471
2018 Human resources 20 22 24 16 13 4 2 31 44 175
2018 Financial management 12 23 28 28 9 0 0 37 35 149
2018 Procurement 23 22 32 16 6 0 0 23 45 31
2018 Real property 11 30 37 16 5 0 0 22 41 18
2018 Materiel management 0 29 19 20 32 0 0 51 29 10
2018 Information management 8 16 30 15 20 7 4 39 27 82
2018 Information technology 11 20 27 22 16 3 2 40 32 205
2018 Internal audit 0 41 37 15 8 0 0 22 41 13
2018 Evaluation 3 3 23 34 23 10 5 67 6 36
2018 Data sciences 3 16 17 37 25 3 0 63 19 34
2018 Policy 9 14 28 29 17 2 2 47 24 405
2018 Project management 17 23 32 15 10 1 2 26 42 146
2018 Other services to the public 12 12 26 17 25 3 5 45 27 87
2018 None of the above 12 17 25 18 16 5 7 38 33 196
2017 Client contact centre 10 17 28 16 18 7 4 38 31 106
2017 Federal regulators 8 14 35 25 16 2 2 42 22 275
2017 Compliance, inspection and enforcement 11 15 26 22 18 5 2 44 29 411
2017 Communications or public affairs 28 21 19 17 8 3 5 27 52 140
2017 Access to information and privacy 41 24 18 0 17 0 0 17 65 16
2017 Security 10 14 20 26 10 10 10 45 30 20
2017 Science and technology 4 6 13 33 33 5 6 74 11 356
2017 Library services 11 44 0 12 33 0 0 45 55 18
2017 Legal services 15 10 27 17 22 4 4 43 27 48
2017 Administration and operations 10 18 24 22 16 3 6 43 31 501
2017 Human resources 16 21 24 21 10 3 6 34 40 176
2017 Financial management 8 13 28 30 14 2 5 47 22 153
2017 Procurement 5 18 19 37 16 0 5 56 24 39
2017 Real property 15 30 48 7 0 0 0 7 45 13
2017 Materiel management 7 8 21 10 40 7 7 59 17 12
2017 Information management 6 21 30 15 18 1 9 37 30 82
2017 Information technology 7 15 29 24 16 2 6 45 24 217
2017 Internal audit 0 6 61 14 13 0 6 29 6 14
2017 Evaluation 9 22 19 29 21 0 0 51 31 22
2017 Data sciences 4 8 12 19 37 0 20 70 15 24
2017 Policy 10 15 26 25 18 2 3 45 27 379
2017 Project management 18 19 19 24 13 4 3 40 40 148
2017 Other services to the public 13 13 23 19 21 8 3 45 29 90
2017 None of the above 11 17 19 18 23 5 8 46 32 234
2014 Client contact centre 12 18 22 20 23 4 2 45 32 101
2014 Federal regulators 8 16 20 33 17 2 4 53 26 328
2014 Compliance, inspection and enforcement 7 15 25 28 18 3 4 49 24 462
2014 Communications or public affairs 4 7 24 36 22 2 5 63 11 146
2014 Access to information and privacy 0 11 27 39 22 0 0 62 11 18
2014 Security 18 14 32 19 13 0 4 34 33 22
2014 Science and technology 3 7 18 32 30 3 7 69 11 408
2014 Library services 7 0 11 52 24 7 0 81 7 18
2014 Legal services 4 18 14 28 27 6 4 61 24 51
2014 Administration and operations 5 14 26 27 20 3 6 51 20 528
2014 Human resources 8 18 31 22 15 1 5 40 28 156
2014 Financial management 4 9 37 29 15 2 3 47 13 177
2014 Procurement 0 11 29 29 28 0 2 59 12 39
2014 Real property 0 15 30 38 18 0 0 56 15 13
2014 Materiel management 7 27 26 19 20 0 0 40 34 15
2014 Information management 11 12 30 24 14 6 3 42 25 91
2014 Information technology 4 9 23 38 20 3 3 62 13 254
2014 Internal audit 5 0 37 49 9 0 0 58 5 19
2014 Evaluation 0 4 43 33 16 0 4 51 4 25
2014 Other services to the public 7 8 21 30 23 1 9 60 16 150
2014 None of the above 7 13 22 30 17 3 7 53 23 470

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 19 33 18 8 3 5 29 35 103
2018 Federal regulators 17 21 33 20 8 1 1 28 39 290
2018 Compliance, inspection and enforcement 16 22 33 20 8 2 1 28 38 382
2018 Communications or public affairs 20 28 25 18 7 3 1 25 49 156
2018 Access to information and privacy 0 37 44 11 8 0 0 20 37 13
2018 Security 7 15 28 29 17 4 0 48 23 25
2018 Science and technology 10 16 31 26 12 2 3 40 28 303
2018 Library services 22 16 33 29 0 0 0 29 38 15
2018 Legal services 10 9 34 28 11 8 0 43 21 51
2018 Administration and operations 9 21 33 18 14 2 3 34 32 470
2018 Human resources 8 23 34 20 12 2 1 33 32 177
2018 Financial management 10 18 41 22 8 1 1 30 28 148
2018 Procurement 16 26 45 10 3 0 0 13 42 31
2018 Real property 16 22 42 19 0 0 0 19 38 18
2018 Materiel management 0 0 29 41 29 0 0 71 0 10
2018 Information management 10 22 30 16 15 4 4 33 34 82
2018 Information technology 14 28 28 19 9 1 2 28 43 206
2018 Internal audit 19 0 52 22 0 7 0 24 20 13
2018 Evaluation 0 18 27 25 18 3 10 48 21 36
2018 Data sciences 17 8 27 19 18 10 0 42 28 34
2018 Policy 12 22 33 22 8 2 1 31 34 405
2018 Project management 15 23 43 15 4 0 1 19 38 148
2018 Other services to the public 12 15 29 26 9 5 4 39 29 88
2018 None of the above 14 17 32 17 13 3 3 33 33 196
2017 Client contact centre 10 11 35 16 20 3 4 39 23 105
2017 Federal regulators 17 22 33 17 9 1 2 26 40 274
2017 Compliance, inspection and enforcement 13 23 33 12 12 4 2 26 38 410
2017 Communications or public affairs 27 18 29 16 6 1 3 23 47 139
2017 Access to information and privacy 6 30 41 0 23 0 0 23 36 16
2017 Security 10 20 36 10 5 5 15 19 37 20
2017 Science and technology 11 13 34 19 16 3 4 38 26 357
2017 Library services 21 12 44 17 6 0 0 23 33 18
2017 Legal services 8 14 42 29 2 4 0 33 24 48
2017 Administration and operations 12 20 30 17 14 3 4 33 34 502
2017 Human resources 8 19 41 15 10 2 5 27 28 176
2017 Financial management 6 14 35 26 12 3 4 42 21 153
2017 Procurement 17 25 30 15 12 0 2 27 43 39
2017 Real property 15 38 22 11 0 14 0 12 62 13
2017 Materiel management 0 15 26 13 32 7 7 53 17 12
2017 Information management 14 14 32 17 12 2 8 33 31 82
2017 Information technology 10 20 38 18 5 5 4 25 33 218
2017 Internal audit 0 7 26 47 14 0 6 65 7 14
2017 Evaluation 0 26 35 31 8 0 0 39 26 22
2017 Data sciences 8 27 20 23 11 0 12 38 40 24
2017 Policy 13 22 33 19 9 3 2 29 37 380
2017 Project management 18 24 35 12 5 3 2 19 44 147
2017 Other services to the public 14 18 26 22 13 6 1 37 35 91
2017 None of the above 13 16 24 20 16 4 6 41 33 234
2014 Client contact centre 9 22 36 14 9 6 4 25 35 102
2014 Federal regulators 18 24 30 14 8 3 2 24 44 328
2014 Compliance, inspection and enforcement 19 25 29 16 8 2 2 25 45 461
2014 Communications or public affairs 16 31 29 14 6 1 4 20 49 146
2014 Access to information and privacy 11 22 33 22 6 6 0 30 36 18
2014 Security 23 22 18 19 4 5 9 27 52 22
2014 Science and technology 17 21 29 16 12 3 3 29 40 410
2014 Library services 0 5 45 22 29 0 0 50 5 18
2014 Legal services 9 20 33 16 14 8 0 32 31 51
2014 Administration and operations 12 21 33 17 10 3 4 29 35 531
2014 Human resources 16 21 38 15 7 1 3 23 37 156
2014 Financial management 6 17 38 22 11 3 3 36 24 177
2014 Procurement 8 29 38 19 3 0 2 23 38 39
2014 Real property 27 30 34 0 8 0 0 8 57 13
2014 Materiel management 7 21 16 43 12 0 0 55 29 15
2014 Information management 12 33 26 17 8 4 1 26 47 91
2014 Information technology 12 23 35 17 6 3 4 25 37 253
2014 Internal audit 5 9 43 32 5 5 0 39 15 19
2014 Evaluation 16 20 32 12 16 0 4 29 38 25
2014 Other services to the public 19 17 26 17 13 3 5 32 39 150
2014 None of the above 19 25 28 12 10 3 3 23 47 471

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 42 29 11 11 7 2 0 71 18 103
2018 Federal regulators 42 31 11 9 7 0 0 73 16 286
2018 Compliance, inspection and enforcement 34 33 13 12 8 1 0 67 20 382
2018 Communications or public affairs 52 26 7 9 6 1 0 78 15 154
2018 Access to information and privacy 41 44 0 15 0 0 0 85 15 13
2018 Security 57 32 0 7 4 0 0 89 11 25
2018 Science and technology 44 30 12 6 6 1 0 75 12 303
2018 Library services 51 30 6 8 5 0 0 81 14 15
2018 Legal services 36 27 10 11 13 2 0 64 25 51
2018 Administration and operations 45 34 7 8 5 0 0 79 14 470
2018 Human resources 62 21 6 6 4 1 0 83 10 176
2018 Financial management 43 36 11 7 3 1 0 79 10 149
2018 Procurement 31 37 9 16 6 0 0 68 22 32
2018 Real property 28 47 25 0 0 0 0 75 0 18
2018 Materiel management 42 27 10 10 12 0 0 68 22 10
2018 Information management 52 32 8 2 4 1 0 85 7 81
2018 Information technology 45 37 6 7 3 1 1 83 11 202
2018 Internal audit 56 7 15 15 0 7 0 68 16 13
2018 Evaluation 54 31 5 3 5 3 0 86 8 36
2018 Data sciences 58 31 0 11 0 0 0 89 11 34
2018 Policy 46 33 6 9 7 0 0 78 16 402
2018 Project management 47 31 8 12 3 0 0 78 15 147
2018 Other services to the public 35 39 9 7 11 0 0 74 17 88
2018 None of the above 47 20 10 14 7 2 1 69 21 196
2017 Client contact centre 58 24 8 7 3 0 0 82 10 105
2017 Federal regulators 46 30 8 9 8 0 0 76 16 278
2017 Compliance, inspection and enforcement 37 36 11 8 7 0 0 74 15 410
2017 Communications or public affairs 48 30 9 6 7 0 0 78 12 139
2017 Access to information and privacy 46 18 0 24 12 0 0 64 36 16
2017 Security 55 35 5 5 0 0 0 90 5 20
2017 Science and technology 49 31 6 8 5 0 1 81 13 356
2017 Library services 55 28 5 6 6 0 0 83 12 18
2017 Legal services 41 21 12 8 15 0 2 64 23 48
2017 Administration and operations 45 31 8 8 6 1 0 77 15 502
2017 Human resources 60 27 3 6 2 1 0 88 9 175
2017 Financial management 53 28 6 4 6 1 1 83 10 154
2017 Procurement 48 22 3 15 13 0 0 70 27 39
2017 Real property 27 45 0 7 21 0 0 72 28 14
2017 Materiel management 44 29 28 0 0 0 0 72 0 12
2017 Information management 44 33 9 9 5 0 0 78 13 81
2017 Information technology 49 26 12 9 3 1 0 76 12 220
2017 Internal audit 58 28 0 13 0 0 0 87 13 14
2017 Evaluation 47 48 0 0 4 0 0 96 4 22
2017 Data sciences 65 16 8 4 4 4 0 84 8 24
2017 Policy 47 31 6 10 5 1 0 79 15 380
2017 Project management 54 25 8 6 7 1 0 79 13 148
2017 Other services to the public 42 29 12 6 6 4 0 75 13 91
2017 None of the above 46 27 10 10 6 1 0 74 16 238
2014 Client contact centre 40 32 15 5 7 1 0 73 12 102
2014 Federal regulators 40 30 10 11 7 1 1 72 19 328
2014 Compliance, inspection and enforcement 41 34 9 9 5 1 0 76 14 462
2014 Communications or public affairs 54 27 5 9 5 0 1 81 14 147
2014 Access to information and privacy 44 17 11 28 0 0 0 61 28 18
2014 Security 51 36 9 0 4 0 0 86 4 22
2014 Science and technology 47 30 9 7 5 1 0 78 12 411
2014 Library services 57 27 5 12 0 0 0 84 12 18
2014 Legal services 43 21 12 14 8 2 0 66 22 51
2014 Administration and operations 43 34 9 8 5 1 0 78 13 533
2014 Human resources 54 23 8 10 4 1 0 77 15 157
2014 Financial management 48 32 6 9 5 0 0 80 13 177
2014 Procurement 27 34 10 26 3 0 0 61 29 38
2014 Real property 70 23 6 0 0 0 0 94 0 13
2014 Materiel management 30 19 29 8 14 0 0 49 22 15
2014 Information management 39 32 7 13 7 2 0 73 20 91
2014 Information technology 54 29 6 6 4 1 1 85 9 254
2014 Internal audit 52 32 5 11 0 0 0 84 11 19
2014 Evaluation 58 23 11 4 4 0 0 81 8 26
2014 Other services to the public 49 28 9 11 4 1 0 77 14 150
2014 None of the above 40 30 9 11 9 2 1 71 20 471

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 49 32 2 14 3 0 0 81 17 103
2018 Federal regulators 48 34 6 8 4 0 0 83 12 285
2018 Compliance, inspection and enforcement 43 39 8 6 4 0 0 82 10 383
2018 Communications or public affairs 60 25 4 7 3 1 0 85 10 155
2018 Access to information and privacy 56 44 0 0 0 0 0 100 0 13
2018 Security 57 32 4 4 4 0 0 89 7 25
2018 Science and technology 61 28 5 3 3 0 0 89 6 303
2018 Library services 45 35 19 0 0 0 0 81 0 15
2018 Legal services 47 34 4 11 2 2 0 82 14 51
2018 Administration and operations 43 38 9 7 3 0 0 82 10 473
2018 Human resources 62 29 4 4 1 0 0 91 5 174
2018 Financial management 44 39 8 5 3 0 0 84 8 149
2018 Procurement 41 34 19 6 0 0 0 75 6 32
2018 Real property 42 53 5 0 0 0 0 95 0 18
2018 Materiel management 61 22 7 10 0 0 0 83 10 10
2018 Information management 56 23 10 6 3 1 0 80 9 82
2018 Information technology 48 36 8 4 3 1 1 86 7 201
2018 Internal audit 71 15 15 0 0 0 0 85 0 13
2018 Evaluation 58 31 3 8 0 0 0 89 8 35
2018 Data sciences 67 27 4 3 0 0 0 94 3 34
2018 Policy 60 30 3 5 2 0 0 90 7 400
2018 Project management 55 30 9 6 1 0 0 84 6 148
2018 Other services to the public 49 31 4 9 7 0 0 80 16 88
2018 None of the above 50 30 7 7 4 2 0 82 11 196
2017 Client contact centre 55 30 9 4 2 0 0 85 6 106
2017 Federal regulators 43 39 8 6 3 1 0 82 9 277
2017 Compliance, inspection and enforcement 41 38 12 6 3 0 0 80 9 410
2017 Communications or public affairs 52 34 4 7 3 0 0 86 10 140
2017 Access to information and privacy 41 35 12 12 0 0 0 76 12 16
2017 Security 81 15 0 5 0 0 0 95 5 20
2017 Science and technology 55 34 4 5 2 0 0 89 7 356
2017 Library services 66 28 0 6 0 0 0 94 6 18
2017 Legal services 44 29 8 17 0 2 0 75 17 48
2017 Administration and operations 45 36 8 6 4 1 0 82 10 502
2017 Human resources 62 30 4 3 1 0 0 92 3 174
2017 Financial management 46 35 7 7 3 1 1 82 11 154
2017 Procurement 41 26 5 25 2 0 0 67 28 39
2017 Real property 27 52 7 0 14 0 0 79 14 14
2017 Materiel management 37 53 0 10 0 0 0 90 10 12
2017 Information management 47 37 9 5 2 0 0 84 7 82
2017 Information technology 43 38 11 5 3 0 0 81 8 220
2017 Internal audit 44 43 7 7 0 0 0 87 7 14
2017 Evaluation 48 44 4 0 4 0 0 91 4 22
2017 Data sciences 60 20 0 12 4 4 0 84 16 24
2017 Policy 55 32 5 5 2 1 0 88 7 379
2017 Project management 48 33 10 7 2 0 0 82 9 148
2017 Other services to the public 44 34 12 9 1 1 0 78 10 91
2017 None of the above 45 35 10 4 5 1 0 81 9 237
2014 Client contact centre 27 51 12 3 7 0 0 78 10 102
2014 Federal regulators 39 42 7 9 2 0 0 82 11 327
2014 Compliance, inspection and enforcement 44 42 7 5 1 0 0 86 6 461
2014 Communications or public affairs 52 37 4 5 1 0 0 90 6 147
2014 Access to information and privacy 67 28 6 0 0 0 0 94 0 18
2014 Security 50 36 9 0 0 4 0 90 0 22
2014 Science and technology 52 35 6 5 2 0 0 87 7 411
2014 Library services 43 50 0 7 0 0 0 93 7 18
2014 Legal services 53 26 14 4 2 0 2 80 6 51
2014 Administration and operations 41 43 8 5 3 1 0 84 7 531
2014 Human resources 52 35 6 6 1 1 0 87 7 157
2014 Financial management 47 43 6 4 1 0 0 89 4 177
2014 Procurement 38 34 11 13 5 0 0 72 18 39
2014 Real property 43 49 8 0 0 0 0 92 0 13
2014 Materiel management 18 34 24 12 12 0 0 53 24 15
2014 Information management 33 47 9 9 2 0 0 80 11 91
2014 Information technology 53 34 7 4 1 0 0 88 5 253
2014 Internal audit 52 42 6 0 0 0 0 94 0 19
2014 Evaluation 65 16 11 4 4 0 0 81 8 26
2014 Other services to the public 43 35 12 6 4 0 0 78 10 150
2014 None of the above 42 37 10 7 4 0 0 80 11 472

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 39 43 12 4 1 1 1 83 5 103
2018 Federal regulators 38 39 13 6 3 1 0 78 9 287
2018 Compliance, inspection and enforcement 35 40 15 7 2 1 0 75 9 384
2018 Communications or public affairs 51 34 5 7 2 1 0 87 9 155
2018 Access to information and privacy 14 59 20 7 0 0 0 73 7 13
2018 Security 49 28 12 4 7 0 0 77 11 25
2018 Science and technology 38 37 16 2 4 1 1 77 7 303
2018 Library services 53 27 11 8 0 0 0 81 8 15
2018 Legal services 29 48 10 6 4 4 0 80 10 51
2018 Administration and operations 42 36 12 5 3 1 0 80 8 473
2018 Human resources 56 36 5 2 2 0 0 92 3 174
2018 Financial management 41 39 13 3 1 2 1 82 4 149
2018 Procurement 39 38 20 3 0 0 0 77 3 31
2018 Real property 41 53 5 0 0 0 0 95 0 18
2018 Materiel management 61 17 0 22 0 0 0 78 22 10
2018 Information management 46 38 11 4 1 0 0 84 6 82
2018 Information technology 42 37 13 4 2 1 1 81 6 202
2018 Internal audit 48 37 7 0 0 7 0 92 0 13
2018 Evaluation 44 33 3 5 3 10 3 88 9 36
2018 Data sciences 61 28 9 3 0 0 0 88 3 34
2018 Policy 53 35 5 4 3 0 0 88 7 403
2018 Project management 51 36 5 5 2 1 0 88 7 148
2018 Other services to the public 34 38 12 7 8 0 1 73 15 88
2018 None of the above 43 28 15 9 4 1 1 71 13 195

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 37 40 17 5 0 1 0 78 5 102
2018 Federal regulators 41 37 11 4 2 4 1 81 7 288
2018 Compliance, inspection and enforcement 38 36 15 5 2 3 1 77 7 383
2018 Communications or public affairs 60 24 10 3 1 2 1 86 4 155
2018 Access to information and privacy 23 55 22 0 0 0 0 78 0 13
2018 Security 48 36 4 4 4 4 0 88 8 25
2018 Science and technology 43 35 12 3 2 4 1 83 5 303
2018 Library services 45 49 6 0 0 0 0 94 0 15
2018 Legal services 42 41 3 4 2 8 0 90 7 51
2018 Administration and operations 52 31 10 2 1 3 0 86 3 469
2018 Human resources 65 26 6 0 2 2 0 92 2 176
2018 Financial management 44 40 11 2 1 1 1 86 3 148
2018 Procurement 35 39 17 10 0 0 0 74 10 31
2018 Real property 74 20 5 0 0 0 0 95 0 18
2018 Materiel management 90 0 10 0 0 0 0 90 0 10
2018 Information management 50 30 13 4 0 2 0 82 5 81
2018 Information technology 49 29 11 3 2 4 1 82 6 205
2018 Internal audit 78 15 7 0 0 0 0 93 0 13
2018 Evaluation 47 31 14 0 0 8 0 85 0 35
2018 Data sciences 47 35 9 9 0 0 0 82 9 33
2018 Policy 48 35 10 2 2 2 0 85 5 401
2018 Project management 48 32 15 4 0 1 0 81 4 146
2018 Other services to the public 45 35 10 1 5 3 0 83 7 84
2018 None of the above 43 37 14 2 3 2 1 81 5 198
2017 Client contact centre 44 33 14 5 3 2 0 78 8 107
2017 Federal regulators 37 37 14 3 4 5 1 78 8 277
2017 Compliance, inspection and enforcement 35 36 17 3 3 6 0 75 6 410
2017 Communications or public affairs 47 36 13 1 1 1 0 84 2 140
2017 Access to information and privacy 24 48 12 12 0 5 0 75 13 16
2017 Security 61 29 10 0 0 0 0 90 0 20
2017 Science and technology 36 36 14 4 3 6 1 78 7 357
2017 Library services 39 50 6 6 0 0 0 88 6 18
2017 Legal services 40 33 18 2 2 2 2 76 4 48
2017 Administration and operations 44 33 15 2 3 3 0 79 5 502
2017 Human resources 56 29 8 3 1 2 1 87 4 175
2017 Financial management 42 38 11 2 3 3 1 83 5 153
2017 Procurement 47 31 7 8 7 0 0 78 15 39
2017 Real property 27 59 0 0 7 7 0 92 8 14
2017 Materiel management 69 23 8 0 0 0 0 92 0 12
2017 Information management 41 42 8 2 0 5 2 89 3 82
2017 Information technology 36 40 15 1 2 6 0 81 3 220
2017 Internal audit 74 13 7 0 0 7 0 93 0 14
2017 Evaluation 51 27 9 9 0 4 0 81 9 22
2017 Data sciences 33 36 8 4 8 4 7 78 13 24
2017 Policy 41 34 12 4 3 5 0 79 8 379
2017 Project management 42 36 11 3 5 3 1 80 8 147
2017 Other services to the public 33 26 27 6 3 5 0 62 10 91
2017 None of the above 37 31 18 5 3 6 0 73 8 238
2014 Client contact centre 30 44 11 2 3 8 2 82 5 102
2014 Federal regulators 40 39 11 3 2 5 0 83 5 326
2014 Compliance, inspection and enforcement 46 33 10 4 1 5 0 84 5 462
2014 Communications or public affairs 46 36 11 2 1 4 0 86 3 147
2014 Access to information and privacy 50 33 11 6 0 0 0 83 6 18
2014 Security 54 41 4 0 0 0 0 96 0 22
2014 Science and technology 42 34 13 2 2 6 0 81 5 411
2014 Library services 43 39 12 0 0 7 0 88 0 18
2014 Legal services 41 24 26 4 0 6 0 69 4 51
2014 Administration and operations 45 36 12 2 2 4 1 84 4 533
2014 Human resources 58 30 8 1 0 4 0 91 1 157
2014 Financial management 50 39 6 1 1 4 0 92 1 176
2014 Procurement 54 31 10 3 0 2 0 87 3 39
2014 Real property 66 17 9 8 0 0 0 83 8 13
2014 Materiel management 18 39 28 0 0 16 0 67 0 15
2014 Information management 33 33 19 5 2 6 1 72 7 91
2014 Information technology 51 30 11 2 0 5 1 85 3 254
2014 Internal audit 48 52 0 0 0 0 0 100 0 19
2014 Evaluation 43 30 15 8 4 0 0 73 11 26
2014 Other services to the public 47 25 17 5 4 3 0 74 9 150
2014 None of the above 37 33 16 4 2 7 0 76 6 471

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 40 43 12 3 1 2 0 85 3 104
2018 Federal regulators 42 34 10 8 4 2 0 78 12 287
2018 Compliance, inspection and enforcement 32 45 13 5 3 2 0 78 8 383
2018 Communications or public affairs 51 30 11 6 1 2 0 83 7 153
2018 Access to information and privacy 15 63 22 0 0 0 0 78 0 13
2018 Security 56 21 4 8 7 0 4 80 16 25
2018 Science and technology 44 35 14 2 2 2 0 81 4 304
2018 Library services 37 49 14 0 0 0 0 86 0 15
2018 Legal services 44 39 7 6 0 4 0 86 6 51
2018 Administration and operations 50 34 9 5 1 1 0 85 6 472
2018 Human resources 59 31 4 3 1 1 0 91 4 175
2018 Financial management 48 36 13 1 1 1 0 85 2 149
2018 Procurement 32 32 16 17 3 0 0 64 20 31
2018 Real property 53 42 5 0 0 0 0 95 0 18
2018 Materiel management 61 29 10 0 0 0 0 90 0 10
2018 Information management 51 33 10 3 1 2 0 86 4 82
2018 Information technology 48 36 7 3 2 3 1 87 5 206
2018 Internal audit 71 22 7 0 0 0 0 93 0 13
2018 Evaluation 50 24 18 5 0 3 0 76 6 36
2018 Data sciences 50 30 13 3 0 4 0 83 3 33
2018 Policy 41 39 9 6 4 1 0 81 10 406
2018 Project management 46 37 12 4 0 0 1 84 4 146
2018 Other services to the public 36 40 13 4 6 1 0 77 9 87
2018 None of the above 42 37 15 4 2 0 1 80 5 197
2017 Client contact centre 50 35 8 1 3 3 0 88 4 106
2017 Federal regulators 34 41 15 4 4 2 0 76 8 279
2017 Compliance, inspection and enforcement 30 44 14 5 3 4 0 77 8 411
2017 Communications or public affairs 40 41 12 4 1 2 0 83 5 140
2017 Access to information and privacy 24 52 18 6 0 0 0 76 6 16
2017 Security 61 25 5 10 0 0 0 85 10 20
2017 Science and technology 37 43 12 3 4 1 0 81 7 356
2017 Library services 45 32 6 12 0 6 0 81 12 18
2017 Legal services 40 39 15 4 2 0 0 79 6 48
2017 Administration and operations 43 40 10 3 3 2 0 84 6 501
2017 Human resources 55 34 5 3 2 2 0 90 5 176
2017 Financial management 49 37 9 2 1 1 1 87 4 154
2017 Procurement 45 29 15 11 0 0 0 74 11 38
2017 Real property 30 49 0 0 14 7 0 85 15 14
2017 Materiel management 52 30 18 0 0 0 0 82 0 12
2017 Information management 42 44 10 1 1 1 1 88 2 82
2017 Information technology 38 43 12 3 2 3 0 83 5 219
2017 Internal audit 67 27 0 0 0 7 0 100 0 14
2017 Evaluation 34 39 9 9 4 4 0 77 14 22
2017 Data sciences 31 43 0 8 8 11 0 83 17 24
2017 Policy 34 42 11 7 3 3 0 78 10 379
2017 Project management 44 32 13 6 3 1 0 77 10 147
2017 Other services to the public 37 31 19 7 2 3 0 70 10 91
2017 None of the above 38 39 10 6 3 4 0 80 9 238
2014 Client contact centre 30 46 13 3 3 4 1 80 6 102
2014 Federal regulators 35 44 10 6 2 2 0 81 9 326
2014 Compliance, inspection and enforcement 42 38 11 5 1 3 0 82 6 462
2014 Communications or public affairs 37 48 8 5 1 1 0 86 6 147
2014 Access to information and privacy 39 39 17 6 0 0 0 78 6 18
2014 Security 55 41 0 0 0 4 0 100 0 22
2014 Science and technology 40 38 11 5 3 3 0 80 8 411
2014 Library services 39 43 18 0 0 0 0 82 0 18
2014 Legal services 43 39 14 2 0 2 0 84 2 51
2014 Administration and operations 44 36 11 4 3 3 0 82 7 532
2014 Human resources 49 34 10 4 1 1 0 84 5 157
2014 Financial management 47 43 7 1 0 2 0 92 1 177
2014 Procurement 48 31 19 0 0 2 0 81 0 39
2014 Real property 68 32 0 0 0 0 0 100 0 13
2014 Materiel management 18 39 28 0 0 16 0 67 0 15
2014 Information management 34 38 16 6 3 3 0 74 9 91
2014 Information technology 53 32 7 3 1 4 0 89 4 254
2014 Internal audit 37 63 0 0 0 0 0 100 0 19
2014 Evaluation 43 38 11 8 0 0 0 81 8 26
2014 Other services to the public 44 29 15 7 4 1 0 74 11 150
2014 None of the above 35 39 14 6 3 3 0 77 9 472

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 49 37 7 5 2 0 0 86 7 103
2018 Federal regulators 46 34 9 7 4 0 0 80 11 287
2018 Compliance, inspection and enforcement 43 41 9 4 3 0 0 84 7 383
2018 Communications or public affairs 52 31 8 8 1 1 0 83 9 155
2018 Access to information and privacy 32 60 8 0 0 0 0 92 0 12
2018 Security 51 33 0 4 7 0 4 89 11 25
2018 Science and technology 46 36 10 4 3 1 0 83 7 301
2018 Library services 51 27 22 0 0 0 0 78 0 15
2018 Legal services 47 33 7 6 8 0 0 79 14 51
2018 Administration and operations 53 32 9 3 2 0 0 85 6 472
2018 Human resources 64 26 6 1 2 0 0 91 3 176
2018 Financial management 52 39 7 1 1 0 0 91 2 148
2018 Procurement 30 46 17 7 0 0 0 76 7 30
2018 Real property 73 22 5 0 0 0 0 95 0 18
2018 Materiel management 51 27 10 12 0 0 0 78 12 10
2018 Information management 55 34 6 4 1 0 0 89 5 82
2018 Information technology 50 36 8 4 1 0 1 86 5 206
2018 Internal audit 78 22 0 0 0 0 0 100 0 13
2018 Evaluation 64 23 11 0 3 0 0 86 3 36
2018 Data sciences 68 24 3 0 0 4 0 97 0 33
2018 Policy 53 35 7 2 3 0 0 88 5 406
2018 Project management 55 28 11 6 1 0 0 83 7 147
2018 Other services to the public 40 34 14 7 5 0 0 74 11 88
2018 None of the above 49 32 9 7 3 1 0 81 10 198
2017 Client contact centre 53 33 7 4 4 0 0 86 7 106
2017 Federal regulators 42 41 5 7 4 0 0 83 12 279
2017 Compliance, inspection and enforcement 45 34 11 6 3 1 0 79 9 411
2017 Communications or public affairs 45 38 10 5 1 0 0 83 6 140
2017 Access to information and privacy 29 54 6 6 0 5 0 88 6 16
2017 Security 61 39 0 0 0 0 0 100 0 20
2017 Science and technology 44 35 11 5 5 0 0 79 10 355
2017 Library services 50 44 6 0 0 0 0 94 0 18
2017 Legal services 54 25 6 10 4 0 0 79 14 48
2017 Administration and operations 51 37 6 3 3 0 0 88 6 501
2017 Human resources 64 26 7 3 1 0 0 89 4 175
2017 Financial management 57 33 6 1 1 1 1 92 3 153
2017 Procurement 56 21 10 10 2 0 0 77 13 39
2017 Real property 31 49 0 14 7 0 0 79 21 14
2017 Materiel management 58 42 0 0 0 0 0 100 0 12
2017 Information management 46 46 6 1 0 0 1 93 1 82
2017 Information technology 48 35 10 4 2 1 0 84 6 218
2017 Internal audit 67 33 0 0 0 0 0 100 0 14
2017 Evaluation 48 26 13 13 0 0 0 74 13 22
2017 Data sciences 65 12 4 8 4 8 0 83 13 24
2017 Policy 47 36 8 5 4 1 0 83 9 379
2017 Project management 51 34 5 5 7 0 0 84 11 147
2017 Other services to the public 36 36 11 11 4 2 0 74 15 91
2017 None of the above 43 40 8 3 5 0 0 84 8 238
2014 Client contact centre 36 46 12 4 2 0 0 82 6 102
2014 Federal regulators 43 35 12 6 4 0 0 78 10 327
2014 Compliance, inspection and enforcement 48 36 9 5 2 0 0 84 7 462
2014 Communications or public affairs 48 39 9 1 2 0 0 88 3 147
2014 Access to information and privacy 50 27 17 0 6 0 0 78 6 18
2014 Security 57 38 5 0 0 0 0 95 0 21
2014 Science and technology 47 33 12 4 3 1 0 81 6 410
2014 Library services 49 34 11 7 0 0 0 82 7 18
2014 Legal services 50 36 8 4 2 0 0 86 6 51
2014 Administration and operations 49 37 9 3 2 1 0 86 5 533
2014 Human resources 58 29 6 4 1 1 0 89 5 157
2014 Financial management 57 36 6 1 0 0 0 93 1 177
2014 Procurement 47 35 16 0 0 2 0 84 0 39
2014 Real property 65 28 7 0 0 0 0 93 0 12
2014 Materiel management 18 51 16 7 0 8 0 75 8 15
2014 Information management 38 48 9 2 3 0 0 86 6 91
2014 Information technology 54 34 8 4 0 0 0 88 4 254
2014 Internal audit 58 42 0 0 0 0 0 100 0 19
2014 Evaluation 58 27 8 4 4 0 0 84 8 26
2014 Other services to the public 47 33 10 7 2 1 0 81 9 150
2014 None of the above 44 36 10 5 4 1 0 81 9 471

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 32 20 11 9 2 1 59 20 104
2018 Federal regulators 22 33 15 9 12 5 4 60 23 286
2018 Compliance, inspection and enforcement 19 32 22 8 9 8 3 57 19 384
2018 Communications or public affairs 28 30 12 11 8 6 5 65 21 155
2018 Access to information and privacy 0 44 34 7 0 15 0 51 9 13
2018 Security 37 27 21 11 0 4 0 67 11 25
2018 Science and technology 23 28 17 7 5 14 5 64 15 302
2018 Library services 20 36 25 14 0 5 0 59 14 15
2018 Legal services 18 31 11 15 10 10 4 58 29 51
2018 Administration and operations 24 34 18 10 6 4 3 63 18 471
2018 Human resources 31 39 13 5 5 4 3 75 11 176
2018 Financial management 22 39 19 11 3 5 1 65 15 149
2018 Procurement 34 16 34 7 6 3 0 52 13 32
2018 Real property 22 58 5 5 0 8 0 88 6 18
2018 Materiel management 32 17 29 12 0 10 0 54 14 10
2018 Information management 36 24 18 9 3 8 1 67 13 82
2018 Information technology 31 28 20 10 3 4 4 65 13 201
2018 Internal audit 34 29 15 15 0 7 0 68 16 13
2018 Evaluation 18 36 13 0 5 19 8 75 7 36
2018 Data sciences 43 19 12 5 3 11 7 76 10 34
2018 Policy 28 32 17 8 6 5 5 66 15 402
2018 Project management 30 27 14 11 3 10 5 67 16 145
2018 Other services to the public 26 21 16 9 13 13 2 55 26 87
2018 None of the above 30 22 15 15 8 9 2 58 25 196
2017 Client contact centre 29 33 14 6 5 6 8 71 12 106
2017 Federal regulators 27 30 16 10 8 5 4 63 20 279
2017 Compliance, inspection and enforcement 24 32 14 9 9 7 6 64 20 410
2017 Communications or public affairs 34 23 13 10 8 6 6 65 20 140
2017 Access to information and privacy 17 36 6 18 6 6 12 64 29 16
2017 Security 71 20 0 5 5 0 0 90 10 20
2017 Science and technology 28 31 14 5 6 9 7 70 14 357
2017 Library services 33 28 22 0 6 6 4 69 7 18
2017 Legal services 27 19 19 16 8 4 6 51 28 48
2017 Administration and operations 28 33 14 9 7 4 5 66 18 502
2017 Human resources 39 32 10 8 3 3 5 77 12 176
2017 Financial management 34 32 14 6 6 3 6 72 13 154
2017 Procurement 27 38 15 10 8 2 0 66 18 39
2017 Real property 20 52 0 14 14 0 0 72 28 14
2017 Materiel management 29 31 18 15 0 0 7 64 16 12
2017 Information management 29 34 11 9 6 6 7 71 17 81
2017 Information technology 32 34 15 12 3 2 2 68 16 220
2017 Internal audit 45 41 0 7 7 0 0 87 13 14
2017 Evaluation 43 31 4 0 9 0 13 84 11 22
2017 Data sciences 57 23 0 8 8 4 0 83 17 24
2017 Policy 30 32 10 10 5 8 6 71 17 380
2017 Project management 33 27 18 3 10 2 6 66 14 148
2017 Other services to the public 30 24 19 10 7 5 5 60 19 91
2017 None of the above 27 30 13 10 6 6 8 66 19 238
2014 Client contact centre 21 34 19 10 12 3 2 58 23 102
2014 Federal regulators 26 31 19 9 7 4 3 62 17 328
2014 Compliance, inspection and enforcement 26 32 15 9 5 9 4 67 16 462
2014 Communications or public affairs 38 32 8 10 6 5 1 75 16 147
2014 Access to information and privacy 39 22 22 6 6 0 6 65 12 18
2014 Security 45 42 9 4 0 0 0 86 4 22
2014 Science and technology 34 30 14 6 4 7 5 72 11 411
2014 Library services 31 27 18 7 0 12 6 70 8 18
2014 Legal services 40 21 14 8 6 7 4 69 16 51
2014 Administration and operations 27 31 19 8 6 4 5 65 15 531
2014 Human resources 39 27 13 7 7 4 2 71 15 156
2014 Financial management 32 34 15 10 4 1 4 70 14 177
2014 Procurement 18 39 14 13 11 3 2 61 25 38
2014 Real property 30 47 24 0 0 0 0 76 0 13
2014 Materiel management 24 33 21 22 0 0 0 57 22 15
2014 Information management 29 36 19 3 8 5 0 68 12 90
2014 Information technology 34 38 11 4 5 5 2 78 10 254
2014 Internal audit 31 32 21 11 0 5 0 66 11 19
2014 Evaluation 27 31 23 0 4 4 11 68 5 26
2014 Other services to the public 29 32 12 10 6 5 7 68 18 150
2014 None of the above 28 29 15 8 7 9 4 65 17 470

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 36 17 6 9 4 1 67 15 104
2018 Federal regulators 30 37 12 10 6 4 1 70 17 289
2018 Compliance, inspection and enforcement 24 39 15 11 7 4 1 66 19 384
2018 Communications or public affairs 25 34 17 11 6 6 1 63 19 154
2018 Access to information and privacy 0 30 49 7 7 7 0 32 15 13
2018 Security 45 28 7 11 4 4 0 77 16 25
2018 Science and technology 24 36 20 8 6 4 2 63 15 304
2018 Library services 42 33 11 14 0 0 0 75 14 15
2018 Legal services 21 39 12 12 6 8 2 67 19 51
2018 Administration and operations 33 40 12 8 5 2 1 75 13 473
2018 Human resources 44 37 7 6 4 2 0 83 10 177
2018 Financial management 27 44 15 9 3 2 1 73 12 148
2018 Procurement 21 41 25 9 4 0 0 62 13 32
2018 Real property 47 42 11 0 0 0 0 89 0 18
2018 Materiel management 58 0 0 22 20 0 0 58 42 10
2018 Information management 38 30 14 8 3 6 0 73 12 82
2018 Information technology 31 34 18 8 4 3 2 68 13 206
2018 Internal audit 71 15 7 7 0 0 0 86 7 13
2018 Evaluation 26 38 13 5 8 4 5 71 15 36
2018 Data sciences 40 29 3 9 13 3 3 74 23 34
2018 Policy 28 35 15 14 5 2 1 65 20 403
2018 Project management 32 32 10 15 7 1 1 66 23 148
2018 Other services to the public 24 37 17 12 8 0 3 62 20 87
2018 None of the above 23 37 14 9 6 9 2 68 17 195
2017 Client contact centre 34 39 10 7 7 4 0 75 15 106
2017 Federal regulators 30 40 12 8 5 4 1 74 13 279
2017 Compliance, inspection and enforcement 28 37 15 8 6 4 1 69 15 410
2017 Communications or public affairs 23 37 13 15 8 4 1 63 24 138
2017 Access to information and privacy 18 30 18 17 6 11 0 54 26 16
2017 Security 50 30 10 5 0 5 0 85 5 20
2017 Science and technology 29 38 13 7 8 4 2 70 16 357
2017 Library services 54 17 17 6 0 6 0 76 6 18
2017 Legal services 48 19 8 12 4 6 2 73 18 48
2017 Administration and operations 32 38 13 8 4 4 1 74 13 501
2017 Human resources 49 31 9 3 4 3 1 83 7 175
2017 Financial management 33 37 11 12 1 4 2 74 15 153
2017 Procurement 50 20 13 10 7 0 0 70 17 39
2017 Real property 14 52 0 14 7 7 7 76 24 14
2017 Materiel management 29 27 25 18 0 0 0 57 18 12
2017 Information management 33 30 11 12 5 5 4 69 19 82
2017 Information technology 29 37 14 11 5 4 0 69 17 220
2017 Internal audit 74 19 0 7 0 0 0 93 7 14
2017 Evaluation 40 26 21 4 0 9 0 72 5 22
2017 Data sciences 22 36 19 8 12 0 4 60 20 24
2017 Policy 32 34 10 13 6 5 1 69 20 379
2017 Project management 27 40 14 10 3 4 3 72 13 147
2017 Other services to the public 26 34 17 6 8 9 0 66 16 91
2017 None of the above 33 33 12 7 8 5 2 71 16 238
2014 Client contact centre 23 44 14 9 4 6 1 71 14 101
2014 Federal regulators 29 40 14 9 5 2 1 71 14 327
2014 Compliance, inspection and enforcement 33 38 14 8 3 3 1 74 11 462
2014 Communications or public affairs 33 37 14 7 4 3 1 73 12 147
2014 Access to information and privacy 33 33 11 17 0 6 0 70 18 18
2014 Security 31 64 0 0 4 0 0 96 4 22
2014 Science and technology 31 38 12 8 4 6 0 74 13 411
2014 Library services 43 32 7 12 6 0 0 75 18 18
2014 Legal services 41 27 16 10 4 2 0 70 14 51
2014 Administration and operations 38 35 13 6 4 4 1 76 11 532
2014 Human resources 49 35 8 4 1 2 1 86 5 157
2014 Financial management 37 43 9 6 3 2 0 82 9 177
2014 Procurement 37 40 5 11 2 6 0 81 14 39
2014 Real property 40 38 9 0 0 13 0 90 0 13
2014 Materiel management 30 33 16 7 6 8 0 68 14 15
2014 Information management 29 36 16 9 5 3 1 69 15 91
2014 Information technology 35 40 10 7 4 3 1 78 11 253
2014 Internal audit 37 52 11 0 0 0 0 89 0 19
2014 Evaluation 35 27 15 0 4 12 8 76 5 26
2014 Other services to the public 31 42 13 4 6 3 1 76 10 150
2014 None of the above 31 36 13 11 5 4 1 70 16 472

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 46 21 5 2 0 0 73 7 103
2018 Federal regulators 26 37 22 7 6 3 0 64 13 290
2018 Compliance, inspection and enforcement 25 39 22 7 5 2 0 66 12 380
2018 Communications or public affairs 33 33 19 5 6 2 1 69 12 155
2018 Access to information and privacy 23 48 15 7 0 7 0 76 8 13
2018 Security 49 31 4 12 4 0 0 81 16 24
2018 Science and technology 32 35 20 8 4 0 0 67 12 304
2018 Library services 23 49 28 0 0 0 0 72 0 15
2018 Legal services 31 43 10 6 8 0 2 75 14 51
2018 Administration and operations 34 39 17 5 3 1 0 75 8 471
2018 Human resources 43 32 13 4 4 3 1 79 8 177
2018 Financial management 27 42 22 7 1 2 0 70 8 147
2018 Procurement 28 41 15 13 3 0 0 68 16 32
2018 Real property 47 48 5 0 0 0 0 95 0 18
2018 Materiel management 36 32 22 0 10 0 0 68 10 10
2018 Information management 35 40 18 2 2 4 0 77 4 82
2018 Information technology 32 33 20 6 5 3 1 67 12 205
2018 Internal audit 56 29 15 0 0 0 0 85 0 13
2018 Evaluation 41 19 19 8 3 10 0 67 12 35
2018 Data sciences 44 46 7 3 0 0 0 90 3 33
2018 Policy 31 38 19 6 4 2 0 71 10 405
2018 Project management 31 38 17 9 3 1 0 71 11 148
2018 Other services to the public 24 36 16 11 10 2 0 62 21 86
2018 None of the above 24 36 19 10 4 6 1 65 15 196

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 28 22 10 12 10 3 50 25 104
2018 Federal regulators 14 20 15 13 24 11 3 40 43 290
2018 Compliance, inspection and enforcement 13 24 21 14 14 11 3 43 32 384
2018 Communications or public affairs 17 16 23 16 13 11 4 39 34 156
2018 Access to information and privacy 0 34 30 15 0 15 7 43 19 13
2018 Security 12 38 15 12 15 8 0 55 29 25
2018 Science and technology 15 19 22 14 15 12 2 41 34 303
2018 Library services 16 23 30 30 0 0 0 40 30 15
2018 Legal services 18 16 22 12 18 12 2 40 34 51
2018 Administration and operations 21 24 19 13 10 9 3 51 27 473
2018 Human resources 20 23 21 8 13 9 6 50 25 176
2018 Financial management 14 22 28 12 7 16 1 44 23 148
2018 Procurement 16 18 26 25 13 3 0 35 39 32
2018 Real property 31 31 16 11 5 5 0 66 17 18
2018 Materiel management 29 29 0 19 22 0 0 59 41 10
2018 Information management 26 23 25 9 5 10 1 55 17 82
2018 Information technology 16 26 24 10 9 13 1 49 23 205
2018 Internal audit 26 30 14 15 7 7 0 61 24 13
2018 Evaluation 18 31 16 5 8 21 0 63 17 36
2018 Data sciences 27 26 22 5 3 14 3 64 9 34
2018 Policy 13 23 22 13 13 13 3 43 30 402
2018 Project management 16 20 16 19 13 11 5 43 38 148
2018 Other services to the public 14 23 13 18 15 12 4 44 39 88
2018 None of the above 15 24 15 15 12 15 4 48 33 196
2017 Client contact centre 17 24 18 11 15 7 9 48 31 106
2017 Federal regulators 12 22 21 13 18 12 3 39 37 279
2017 Compliance, inspection and enforcement 14 22 20 11 16 14 3 43 33 411
2017 Communications or public affairs 16 15 19 11 17 17 5 39 36 139
2017 Access to information and privacy 6 12 7 30 12 23 11 27 63 16
2017 Security 20 25 25 20 0 5 6 50 22 20
2017 Science and technology 14 23 14 16 16 13 3 45 38 357
2017 Library services 11 22 27 17 6 12 4 40 28 18
2017 Legal services 17 14 19 8 23 13 6 38 39 48
2017 Administration and operations 16 24 21 11 13 12 4 48 27 501
2017 Human resources 21 23 19 12 10 9 6 52 26 175
2017 Financial management 20 21 17 13 11 14 5 50 29 153
2017 Procurement 29 21 17 10 12 8 2 56 25 39
2017 Real property 21 24 15 7 21 13 0 51 32 14
2017 Materiel management 29 23 16 0 8 17 7 69 10 12
2017 Information management 21 25 22 10 7 10 5 54 20 82
2017 Information technology 15 22 25 15 10 10 2 43 29 220
2017 Internal audit 33 20 13 13 0 7 14 66 17 14
2017 Evaluation 9 34 21 9 13 9 4 50 26 22
2017 Data sciences 19 19 12 4 23 7 15 49 35 24
2017 Policy 14 14 16 16 17 16 7 37 43 380
2017 Project management 17 16 19 13 21 8 6 38 39 146
2017 Other services to the public 19 12 14 8 22 20 4 41 41 91
2017 None of the above 18 20 19 13 11 15 4 48 29 237
2014 Client contact centre 7 26 16 18 19 10 6 38 43 102
2014 Federal regulators 13 18 19 16 17 10 5 38 40 326
2014 Compliance, inspection and enforcement 13 24 18 15 14 14 3 44 34 462
2014 Communications or public affairs 11 12 20 20 16 16 5 30 45 147
2014 Access to information and privacy 22 22 22 11 11 11 0 50 25 18
2014 Security 14 9 33 5 22 9 9 28 32 22
2014 Science and technology 11 23 19 15 18 11 1 40 38 411
2014 Library services 16 37 12 6 11 19 0 65 21 18
2014 Legal services 14 22 22 12 22 9 0 40 36 51
2014 Administration and operations 19 22 20 11 13 12 4 49 28 533
2014 Human resources 19 25 18 15 12 10 1 50 30 157
2014 Financial management 18 25 18 17 8 10 4 50 29 177
2014 Procurement 7 20 20 19 19 8 7 31 45 39
2014 Real property 16 37 15 24 8 0 0 53 32 13
2014 Materiel management 6 27 26 22 19 0 0 33 41 15
2014 Information management 12 18 22 17 16 12 4 35 39 91
2014 Information technology 17 25 19 11 11 14 3 51 26 254
2014 Internal audit 10 21 16 20 11 11 10 39 40 19
2014 Evaluation 11 4 23 19 15 16 11 20 47 26
2014 Other services to the public 16 18 21 15 18 10 2 39 38 150
2014 None of the above 10 18 17 19 17 14 4 35 44 472

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 17 83 103
2018 Federal regulators 13 87 289
2018 Compliance, inspection and enforcement 13 87 385
2018 Communications or public affairs 16 84 157
2018 Access to information and privacy 0 100 13
2018 Science and technology 10 90 303
2018 Library services 0 100 15
2018 Legal services 13 87 51
2018 Administration and operations 13 87 472
2018 Human resources 14 86 177
2018 Financial management 7 93 150
2018 Information management 10 90 82
2018 Information technology 13 87 206
2018 Policy 11 89 404
2018 Project management 9 91 148
2018 Other services to the public 19 81 88
2018 None of the above 12 88 198

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 47 18
2018 Federal regulators 50 38
2018 Compliance, inspection and enforcement 54 52
2018 Communications or public affairs 69 25
2018 Science and technology 58 30
2018 Administration and operations 51 64
2018 Human resources 72 24
2018 Information technology 38 29
2018 Policy 32 47
2018 Project management 44 14
2018 Other services to the public 60 15
2018 None of the above 38 24

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 46 18
2018 Federal regulators 74 38
2018 Compliance, inspection and enforcement 63 52
2018 Communications or public affairs 64 25
2018 Science and technology 64 30
2018 Administration and operations 63 64
2018 Human resources 35 24
2018 Financial management 50 10
2018 Information technology 57 29
2018 Policy 82 47
2018 Other services to the public 66 15
2018 None of the above 77 24

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 12 52
2018 Information technology 17 29
2018 Project management 0 14
2018 Other services to the public 0 15

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 18
2018 Federal regulators 0 38
2018 Compliance, inspection and enforcement 0 52
2018 Communications or public affairs 0 25
2018 Science and technology 0 30
2018 Administration and operations 0 64
2018 Human resources 0 24
2018 Information technology 0 29
2018 Project management 0 14
2018 Other services to the public 0 15
2018 None of the above 0 24

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 38
2018 Communications or public affairs 0 25
2018 Science and technology 0 30
2018 Financial management 0 10
2018 Policy 14 47
2018 Project management 0 14
2018 Other services to the public 0 15

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 13 38
2018 Financial management 0 10
2018 Information technology 0 29
2018 Other services to the public 0 15
2018 None of the above 0 24

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 52
2018 Science and technology 0 30
2018 Administration and operations 0 64
2018 Project management 0 14
2018 Other services to the public 0 15

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 44 18
2018 Federal regulators 43 37
2018 Compliance, inspection and enforcement 40 52
2018 Communications or public affairs 52 25
2018 Science and technology 38 30
2018 Administration and operations 39 64
2018 Human resources 26 24
2018 Financial management 49 10
2018 Information technology 27 29
2018 Policy 39 47
2018 Project management 48 14
2018 Other services to the public 34 16
2018 None of the above 49 24

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 32 18
2018 Federal regulators 46 37
2018 Compliance, inspection and enforcement 30 52
2018 Communications or public affairs 45 25
2018 Science and technology 29 30
2018 Administration and operations 29 64
2018 Human resources 24 24
2018 Information technology 34 29
2018 Policy 37 47
2018 Project management 35 14
2018 Other services to the public 56 16
2018 None of the above 41 24

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Federal regulators 59 37
2018 Compliance, inspection and enforcement 36 52
2018 Communications or public affairs 43 25
2018 Science and technology 53 30
2018 Administration and operations 44 64
2018 Human resources 32 24
2018 Information technology 26 29
2018 Policy 52 47
2018 Other services to the public 61 16
2018 None of the above 64 24

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 38 18
2018 Federal regulators 49 37
2018 Compliance, inspection and enforcement 32 52
2018 Communications or public affairs 43 25
2018 Science and technology 57 30
2018 Administration and operations 32 64
2018 Human resources 20 24
2018 Financial management 50 10
2018 Information technology 23 29
2018 Policy 46 47
2018 Project management 38 14
2018 None of the above 34 24

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 31 18
2018 Federal regulators 41 37
2018 Compliance, inspection and enforcement 17 52
2018 Communications or public affairs 36 25
2018 Science and technology 32 30
2018 Administration and operations 23 64
2018 Human resources 35 24
2018 Information technology 22 29
2018 Policy 31 47
2018 None of the above 36 24

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 58 18
2018 Federal regulators 54 37
2018 Compliance, inspection and enforcement 55 52
2018 Communications or public affairs 43 25
2018 Science and technology 42 30
2018 Administration and operations 48 64
2018 Human resources 65 24
2018 Information technology 52 29
2018 Policy 45 47
2018 Project management 58 14
2018 Other services to the public 54 16
2018 None of the above 39 24

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 43 18
2018 Federal regulators 38 37
2018 Compliance, inspection and enforcement 30 52
2018 Communications or public affairs 27 25
2018 Science and technology 33 30
2018 Administration and operations 23 64
2018 Human resources 27 24
2018 Information technology 17 29
2018 Policy 23 47
2018 None of the above 33 24

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 18
2018 Federal regulators 0 37
2018 Compliance, inspection and enforcement 0 52
2018 Communications or public affairs 0 25
2018 Science and technology 0 30
2018 Administration and operations 0 64
2018 Human resources 0 24
2018 Financial management 0 10
2018 Information technology 0 29
2018 Project management 0 14
2018 Other services to the public 0 16
2018 None of the above 0 24

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 10 52
2018 Administration and operations 9 64
2018 Policy 10 47

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 34 18
2018 Federal regulators 54 37
2018 Compliance, inspection and enforcement 36 52
2018 Communications or public affairs 27 25
2018 Science and technology 50 30
2018 Administration and operations 45 64
2018 Human resources 35 24
2018 Information technology 34 29
2018 Policy 48 47
2018 Other services to the public 38 16
2018 None of the above 40 24

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 21 37
2018 Compliance, inspection and enforcement 23 52
2018 Communications or public affairs 25 25
2018 Science and technology 22 30
2018 Administration and operations 36 64
2018 Information technology 21 29
2018 Policy 29 47
2018 None of the above 27 24

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 19 37
2018 Compliance, inspection and enforcement 16 52
2018 Science and technology 23 30
2018 Administration and operations 14 64
2018 Policy 14 47

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 52 18
2018 Federal regulators 55 38
2018 Compliance, inspection and enforcement 52 52
2018 Communications or public affairs 67 25
2018 Science and technology 61 30
2018 Administration and operations 48 64
2018 Human resources 58 24
2018 Information technology 44 29
2018 Policy 49 47
2018 Project management 65 14
2018 Other services to the public 57 16
2018 None of the above 55 24

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 18 38
2018 Compliance, inspection and enforcement 31 52
2018 Communications or public affairs 40 25
2018 Science and technology 16 30
2018 Administration and operations 20 64
2018 Human resources 23 24
2018 Policy 21 47
2018 Project management 35 14

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 25
2018 Policy 10 47
2018 Other services to the public 0 16

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Federal regulators 13 38
2018 Science and technology 22 30
2018 Administration and operations 10 64
2018 Policy 15 47

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Policy 10 47

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 18
2018 Communications or public affairs 0 25
2018 Administration and operations 0 64
2018 Project management 0 14

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 21 52
2018 Communications or public affairs 33 25
2018 Administration and operations 15 64
2018 Information technology 15 29

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 13 38
2018 Science and technology 23 30
2018 Administration and operations 9 64
2018 Policy 11 47
2018 None of the above 24 24

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 43 18
2018 Federal regulators 29 38
2018 Compliance, inspection and enforcement 25 52
2018 Science and technology 16 30
2018 Administration and operations 35 64
2018 Financial management 0 10
2018 Information technology 36 29
2018 Policy 29 47
2018 None of the above 37 24

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 12 49
2018 Communications or public affairs 20 25
2018 Administration and operations 9 64
2018 Project management 0 14

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 27 49
2018 Communications or public affairs 24 25
2018 Science and technology 27 26
2018 Administration and operations 20 64
2018 Human resources 34 23
2018 Information technology 16 28
2018 Policy 26 46

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 18
2018 Federal regulators 0 35
2018 Compliance, inspection and enforcement 14 49
2018 Information technology 0 28
2018 None of the above 0 22

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 18
2018 Compliance, inspection and enforcement 10 49
2018 Science and technology 0 26
2018 Administration and operations 10 64
2018 Other services to the public 0 15
2018 None of the above 0 22

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 10 49
2018 Communications or public affairs 20 25
2018 Human resources 31 23
2018 Other services to the public 0 15

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 18
2018 Federal regulators 14 35
2018 Science and technology 0 26

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 35
2018 Compliance, inspection and enforcement 0 49
2018 Administration and operations 8 64
2018 Human resources 20 23
2018 Information technology 17 28
2018 Policy 22 46
2018 None of the above 28 22

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 16 49
2018 Communications or public affairs 0 25
2018 Administration and operations 14 64
2018 Policy 22 46
2018 Project management 0 14

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 23 64
2018 Policy 21 46

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 42 18
2018 Federal regulators 54 35
2018 Compliance, inspection and enforcement 22 49
2018 Science and technology 22 26
2018 Administration and operations 37 64
2018 Human resources 29 23
2018 Information technology 23 28
2018 Policy 41 46
2018 Project management 35 14
2018 Other services to the public 35 15
2018 None of the above 43 22

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 14 35
2018 Compliance, inspection and enforcement 10 49
2018 Administration and operations 11 64
2018 Policy 15 46

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 47 18
2018 Federal regulators 74 35
2018 Compliance, inspection and enforcement 38 49
2018 Communications or public affairs 37 25
2018 Science and technology 54 26
2018 Administration and operations 42 64
2018 Human resources 43 23
2018 Information technology 41 28
2018 Policy 54 46
2018 Project management 63 14
2018 Other services to the public 47 15
2018 None of the above 49 22

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 18
2018 Compliance, inspection and enforcement 0 49
2018 Communications or public affairs 0 25
2018 Administration and operations 0 64
2018 Human resources 0 23
2018 Information technology 0 28
2018 Project management 0 14
2018 Other services to the public 0 15
2018 None of the above 0 22

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 47 18
2018 Federal regulators 74 35
2018 Compliance, inspection and enforcement 49 49
2018 Communications or public affairs 32 25
2018 Science and technology 47 26
2018 Administration and operations 57 64
2018 Human resources 37 23
2018 Information technology 46 28
2018 Policy 67 46
2018 Other services to the public 41 15
2018 None of the above 47 22

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Information technology 0 28
2018 Project management 0 14
2018 None of the above 0 22

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 12 49
2018 Communications or public affairs 20 25
2018 Administration and operations 11 64
2018 Information technology 26 28
2018 Policy 11 46
2018 None of the above 23 22

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 20 27 3 7 18 4 52 12 104
2018 Federal regulators 16 14 20 10 8 27 5 44 26 290
2018 Compliance, inspection and enforcement 13 15 22 5 6 33 5 45 19 383
2018 Communications or public affairs 20 14 21 5 7 21 12 50 19 155
2018 Access to information and privacy 8 22 29 0 0 41 0 52 0 13
2018 Security 30 14 32 4 0 21 0 56 5 25
2018 Science and technology 16 12 13 3 5 45 7 58 15 305
2018 Library services 8 40 25 14 0 14 0 55 16 15
2018 Legal services 13 8 21 4 8 29 17 39 21 51
2018 Administration and operations 20 19 21 7 6 21 7 54 18 470
2018 Human resources 18 26 18 4 4 24 6 63 12 176
2018 Financial management 14 20 21 5 5 26 9 52 14 149
2018 Procurement 9 18 34 13 3 22 0 35 21 32
2018 Real property 22 26 11 11 0 22 8 69 16 18
2018 Materiel management 37 0 19 10 12 22 0 47 28 10
2018 Information management 18 15 20 5 5 31 6 53 15 82
2018 Information technology 16 15 22 3 6 33 7 50 14 205
2018 Internal audit 15 19 7 7 0 45 7 70 15 13
2018 Evaluation 15 11 11 3 3 45 12 61 13 35
2018 Data sciences 27 16 11 5 3 31 8 70 13 34
2018 Policy 12 15 19 7 6 32 9 45 23 406
2018 Project management 17 12 29 4 3 28 7 44 11 148
2018 Other services to the public 17 13 16 3 9 37 4 51 21 87
2018 None of the above 15 10 23 2 6 33 11 44 14 198
2017 Client contact centre 16 14 18 5 5 31 11 52 16 107
2017 Federal regulators 15 14 17 7 9 31 6 47 26 279
2017 Compliance, inspection and enforcement 13 13 18 6 6 36 8 46 21 411
2017 Communications or public affairs 17 6 19 7 9 31 12 40 28 140
2017 Access to information and privacy 6 6 35 6 0 47 0 22 11 16
2017 Security 45 10 10 0 0 31 5 85 0 20
2017 Science and technology 12 16 14 4 4 40 9 56 17 357
2017 Library services 28 27 17 0 0 28 0 76 0 18
2017 Legal services 14 2 21 6 6 35 15 33 25 48
2017 Administration and operations 14 22 16 6 6 26 10 56 19 503
2017 Human resources 20 15 18 4 5 30 10 56 15 176
2017 Financial management 19 16 12 3 5 31 14 64 15 154
2017 Procurement 15 26 23 5 2 19 10 58 10 39
2017 Real property 24 21 14 0 14 21 7 61 20 14
2017 Materiel management 22 53 10 0 7 7 0 81 8 12
2017 Information management 15 16 16 6 4 30 13 54 18 82
2017 Information technology 19 19 20 5 7 24 7 54 17 220
2017 Internal audit 28 29 20 0 7 7 8 67 9 13
2017 Evaluation 9 21 9 0 9 44 8 62 19 22
2017 Data sciences 12 16 21 0 12 25 15 46 19 24
2017 Policy 10 15 15 7 7 37 9 47 25 379
2017 Project management 15 15 17 8 9 25 12 47 26 148
2017 Other services to the public 13 15 21 4 8 27 11 46 19 91
2017 None of the above 15 14 19 5 4 34 9 49 17 238
2014 Client contact centre 11 16 20 5 6 25 18 47 19 101
2014 Federal regulators 18 17 19 6 6 27 8 53 18 328
2014 Compliance, inspection and enforcement 17 16 17 4 3 33 10 57 13 462
2014 Communications or public affairs 11 10 24 5 4 37 9 40 17 147
2014 Access to information and privacy 17 17 11 17 6 22 11 50 33 18
2014 Security 28 23 9 4 4 27 5 74 12 22
2014 Science and technology 16 15 12 5 3 39 10 60 16 411
2014 Library services 16 31 7 0 5 41 0 81 8 18
2014 Legal services 22 14 21 6 4 27 6 54 15 51
2014 Administration and operations 15 16 18 5 5 31 9 52 17 533
2014 Human resources 21 17 19 6 2 30 6 58 12 157
2014 Financial management 16 22 18 3 1 34 7 63 7 177
2014 Procurement 5 21 23 8 10 22 10 39 27 39
2014 Real property 26 23 24 6 0 15 6 62 8 13
2014 Materiel management 12 19 22 20 0 22 6 43 27 15
2014 Information management 17 14 25 3 6 30 4 48 14 91
2014 Information technology 17 18 19 2 3 33 7 58 10 254
2014 Internal audit 31 22 11 0 5 16 15 77 8 19
2014 Evaluation 11 15 23 0 0 47 4 54 0 26
2014 Other services to the public 15 19 21 7 7 25 6 49 20 150
2014 None of the above 15 11 20 6 5 33 10 45 20 472

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 29 29 20 8 4 9 0 64 14 104
2018 Federal regulators 29 23 24 11 5 8 0 57 17 288
2018 Compliance, inspection and enforcement 24 34 20 7 5 10 1 65 13 382
2018 Communications or public affairs 33 31 14 6 6 9 1 71 13 156
2018 Access to information and privacy 8 33 36 0 0 22 0 54 0 13
2018 Security 44 30 18 7 0 0 0 75 7 25
2018 Science and technology 31 27 16 3 5 16 1 71 9 305
2018 Library services 7 63 17 14 0 0 0 70 14 15
2018 Legal services 36 28 13 2 6 14 2 75 9 51
2018 Administration and operations 36 33 13 4 5 9 1 76 10 472
2018 Human resources 39 35 13 4 3 6 1 79 7 177
2018 Financial management 29 37 15 5 4 9 1 74 10 149
2018 Procurement 22 29 29 3 6 10 0 57 10 31
2018 Real property 51 28 22 0 0 0 0 78 0 18
2018 Materiel management 46 24 19 0 0 0 10 78 0 10
2018 Information management 34 33 21 3 5 5 0 70 7 82
2018 Information technology 30 31 20 5 4 9 1 68 9 205
2018 Internal audit 41 15 14 0 0 29 0 80 0 13
2018 Evaluation 28 29 18 0 3 23 0 73 3 36
2018 Data sciences 38 32 9 5 3 10 3 80 9 34
2018 Policy 29 31 17 7 4 11 1 68 13 407
2018 Project management 30 26 22 9 3 9 1 63 13 148
2018 Other services to the public 25 29 18 2 6 20 1 67 10 87
2018 None of the above 29 27 18 5 4 15 2 67 12 197
2017 Client contact centre 26 37 13 4 4 15 3 75 9 107
2017 Federal regulators 25 26 19 10 7 12 0 58 20 279
2017 Compliance, inspection and enforcement 23 29 20 6 4 17 1 63 12 411
2017 Communications or public affairs 27 22 22 6 5 15 3 59 13 139
2017 Access to information and privacy 18 18 30 0 0 34 0 54 0 16
2017 Security 66 25 0 5 0 5 0 95 5 20
2017 Science and technology 29 30 14 4 5 17 1 72 11 357
2017 Library services 33 49 6 6 0 6 0 88 6 18
2017 Legal services 25 19 11 17 2 25 2 60 26 48
2017 Administration and operations 29 31 18 5 5 11 1 69 11 502
2017 Human resources 32 31 16 6 3 10 2 72 10 175
2017 Financial management 30 30 16 2 4 14 4 73 7 154
2017 Procurement 31 32 20 5 3 10 0 70 8 39
2017 Real property 37 21 21 0 14 7 0 62 15 14
2017 Materiel management 36 39 18 0 7 0 0 75 7 12
2017 Information management 26 32 16 6 1 14 5 72 8 82
2017 Information technology 25 34 20 5 4 11 1 67 11 220
2017 Internal audit 44 29 20 0 7 0 0 72 7 13
2017 Evaluation 26 31 13 0 0 31 0 81 0 22
2017 Data sciences 23 15 27 8 12 8 7 45 23 24
2017 Policy 24 30 15 8 5 17 2 66 16 380
2017 Project management 31 24 21 4 9 10 1 61 15 148
2017 Other services to the public 24 28 18 11 2 18 0 63 16 91
2017 None of the above 26 26 18 8 3 17 3 64 14 237
2014 Client contact centre 21 32 16 8 4 18 1 66 15 102
2014 Federal regulators 29 28 17 5 5 16 0 67 13 328
2014 Compliance, inspection and enforcement 29 28 19 5 3 13 2 68 9 462
2014 Communications or public affairs 24 25 26 4 3 16 2 60 9 147
2014 Access to information and privacy 33 28 6 11 6 17 0 73 20 18
2014 Security 37 46 9 0 4 4 0 87 4 22
2014 Science and technology 31 28 16 6 3 16 1 70 11 411
2014 Library services 32 37 13 0 5 13 0 80 6 18
2014 Legal services 26 25 19 8 2 15 4 64 12 51
2014 Administration and operations 28 34 15 4 3 14 1 73 9 532
2014 Human resources 33 33 12 8 1 10 1 75 11 157
2014 Financial management 30 31 19 3 1 15 1 73 5 177
2014 Procurement 25 35 16 13 7 2 0 62 21 39
2014 Real property 54 32 15 0 0 0 0 85 0 13
2014 Materiel management 18 33 8 26 0 16 0 60 30 15
2014 Information management 23 26 27 2 5 16 1 59 8 91
2014 Information technology 28 32 19 2 2 17 0 72 5 254
2014 Internal audit 37 48 5 0 0 5 4 94 0 19
2014 Evaluation 27 26 23 0 0 20 4 70 0 26
2014 Other services to the public 26 30 21 8 4 11 0 63 14 150
2014 None of the above 21 29 22 5 4 16 2 61 12 471

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 6 94 103
2018 Federal regulators 8 92 289
2018 Compliance, inspection and enforcement 6 94 382
2018 Communications or public affairs 6 94 156
2018 Science and technology 5 95 302
2018 Library services 0 100 15
2018 Administration and operations 7 93 474
2018 Human resources 6 94 177
2018 Financial management 4 96 148
2018 Information technology 6 94 205
2018 Internal audit 0 100 13
2018 Policy 9 91 406
2018 Project management 6 94 147
2018 Other services to the public 8 92 88
2018 None of the above 8 92 198

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 29 24
2018 Compliance, inspection and enforcement 20 25
2018 Science and technology 50 15
2018 Administration and operations 37 35
2018 Human resources 48 11
2018 Information technology 37 13
2018 Policy 28 39

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 80 25
2018 Administration and operations 86 35
2018 Policy 87 39

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 10
2018 Human resources 0 11

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 24
2018 Compliance, inspection and enforcement 0 25
2018 Communications or public affairs 0 10
2018 Science and technology 0 15
2018 Administration and operations 0 35
2018 Human resources 0 11
2018 Information technology 0 13
2018 None of the above 0 16

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 25

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 10
2018 Science and technology 0 15
2018 Human resources 0 11
2018 None of the above 0 16

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 10
2018 Human resources 0 11
2018 None of the above 0 16

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 34 24
2018 Compliance, inspection and enforcement 19 25
2018 Science and technology 39 15
2018 Administration and operations 17 35
2018 Policy 28 39
2018 None of the above 36 16

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 27 25
2018 Science and technology 39 15
2018 Administration and operations 25 35
2018 Policy 20 39

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Science and technology 32 15
2018 Administration and operations 14 35
2018 Policy 20 39

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 25
2018 Science and technology 0 15
2018 Information technology 0 13

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 37 24
2018 Compliance, inspection and enforcement 52 25
2018 Administration and operations 28 35
2018 Policy 28 39
2018 None of the above 54 16

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 37 24
2018 Compliance, inspection and enforcement 23 25
2018 Communications or public affairs 48 10
2018 Administration and operations 25 35
2018 Policy 33 39

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 24
2018 Communications or public affairs 0 10
2018 Administration and operations 0 35
2018 None of the above 0 16

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 25
2018 Communications or public affairs 0 10
2018 Science and technology 0 15
2018 Administration and operations 0 35
2018 Information technology 0 13
2018 Policy 0 39
2018 None of the above 0 16

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 17 35
2018 Information technology 0 13
2018 Policy 15 39
2018 None of the above 0 16

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 24
2018 Compliance, inspection and enforcement 0 25
2018 Communications or public affairs 0 10
2018 Science and technology 0 15
2018 Administration and operations 0 35
2018 Information technology 0 13
2018 None of the above 0 16

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 10
2018 Administration and operations 17 35
2018 Policy 15 39

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 24
2018 Compliance, inspection and enforcement 0 25
2018 Communications or public affairs 0 10
2018 Science and technology 0 15
2018 Administration and operations 0 35
2018 Human resources 0 11
2018 Information technology 0 13
2018 Policy 0 39
2018 None of the above 0 16

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 10
2018 Administration and operations 29 35
2018 Policy 15 39

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 21 24
2018 Compliance, inspection and enforcement 32 25
2018 Science and technology 41 15
2018 Administration and operations 32 35
2018 Policy 33 39

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Human resources 47 11
2018 Policy 15 39

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 25
2018 Communications or public affairs 0 10
2018 Administration and operations 0 35
2018 Human resources 0 11

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 10
2018 Human resources 0 11

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 24
2018 Compliance, inspection and enforcement 0 25
2018 Communications or public affairs 0 10
2018 Information technology 0 13
2018 Policy 13 39
2018 None of the above 0 16

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Communications or public affairs 0 10
2018 Administration and operations 0 35
2018 Human resources 0 11
2018 Information technology 0 13
2018 Policy 0 39

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 0 15
2018 Information technology 0 13

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Human resources 0 11
2018 None of the above 0 16

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 62 24
2018 Compliance, inspection and enforcement 47 25
2018 Science and technology 59 15
2018 Administration and operations 54 35
2018 Human resources 44 11
2018 Policy 47 39
2018 None of the above 66 16

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 0 13
2018 Human resources 0 11
2018 Information technology 0 13
2018 None of the above 0 15

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 23 22
2018 Administration and operations 20 35
2018 Information technology 0 13
2018 Policy 18 39

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Information technology 0 13
2018 None of the above 0 15

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 22
2018 Science and technology 0 13
2018 Human resources 0 11
2018 Information technology 0 13
2018 Policy 0 39
2018 None of the above 0 15

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 23
2018 Administration and operations 0 35
2018 Human resources 0 11
2018 Information technology 0 13
2018 None of the above 0 15

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 22
2018 Science and technology 0 13
2018 Administration and operations 0 35
2018 Human resources 0 11
2018 Information technology 0 13
2018 None of the above 0 15

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 22
2018 Compliance, inspection and enforcement 0 23
2018 Science and technology 0 13
2018 Information technology 0 13

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 25 23
2018 Science and technology 0 13
2018 Administration and operations 22 35
2018 Human resources 0 11
2018 Information technology 0 13

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Administration and operations 28 35
2018 Information technology 0 13
2018 Policy 15 39

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 22 22
2018 Compliance, inspection and enforcement 21 23
2018 Science and technology 44 13
2018 Administration and operations 42 35
2018 Policy 28 39

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Information technology 0 13

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 45 22
2018 Compliance, inspection and enforcement 43 23
2018 Science and technology 54 13
2018 Administration and operations 59 35
2018 Human resources 52 11
2018 Policy 46 39
2018 None of the above 39 15

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 0 22
2018 Compliance, inspection and enforcement 0 23
2018 Administration and operations 0 35
2018 Human resources 0 11
2018 Information technology 0 13
2018 None of the above 0 15

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Federal regulators 59 22
2018 Compliance, inspection and enforcement 65 23
2018 Administration and operations 63 35
2018 Policy 56 39
2018 None of the above 59 15

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Science and technology 0 13
2018 None of the above 0 15

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Science and technology 0 13
2018 Human resources 0 11
2018 Policy 21 39

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 24 19 25 4 3 22 3 57 9 103
2018 Federal regulators 19 12 24 3 5 30 6 50 12 287
2018 Compliance, inspection and enforcement 13 13 22 3 4 40 5 48 12 383
2018 Communications or public affairs 21 12 22 1 2 29 12 57 6 156
2018 Access to information and privacy 8 22 29 0 0 41 0 51 0 13
2018 Security 35 15 25 4 0 17 4 63 5 24
2018 Science and technology 17 12 13 2 4 46 8 61 12 301
2018 Library services 8 31 33 8 0 19 0 49 10 15
2018 Legal services 19 11 16 2 2 37 14 61 8 51
2018 Administration and operations 22 16 22 3 3 27 7 57 10 472
2018 Human resources 27 20 13 2 4 30 4 71 8 177
2018 Financial management 16 19 21 3 1 33 7 59 6 150
2018 Procurement 13 15 32 9 0 25 6 41 13 32
2018 Real property 22 26 16 0 0 27 8 74 0 18
2018 Materiel management 29 24 17 0 0 29 0 76 0 10
2018 Information management 26 16 17 2 0 34 5 69 4 82
2018 Information technology 18 14 19 3 3 34 8 56 11 205
2018 Internal audit 34 0 7 0 0 52 7 82 0 13
2018 Evaluation 17 11 16 3 3 38 12 57 11 36
2018 Data sciences 33 5 16 0 0 40 5 71 0 34
2018 Policy 13 16 17 3 4 39 8 55 14 402
2018 Project management 18 12 24 3 1 34 9 52 6 146
2018 Other services to the public 15 11 13 4 2 45 10 58 13 86
2018 None of the above 15 13 20 3 4 37 9 51 12 198
2017 Client contact centre 18 17 17 1 3 35 9 62 6 107
2017 Federal regulators 14 14 19 2 5 39 6 52 14 279
2017 Compliance, inspection and enforcement 14 13 17 3 3 44 6 54 12 410
2017 Communications or public affairs 16 12 19 1 3 39 10 54 8 139
2017 Access to information and privacy 0 0 24 6 0 64 7 0 20 16
2017 Security 29 15 15 0 0 36 5 75 0 20
2017 Science and technology 12 15 13 2 4 44 9 57 15 357
2017 Library services 28 11 33 0 0 28 0 54 0 18
2017 Legal services 12 4 17 6 2 43 15 40 20 48
2017 Administration and operations 18 19 17 3 2 32 10 63 9 501
2017 Human resources 18 19 14 2 2 38 7 68 7 176
2017 Financial management 18 21 13 2 0 33 13 72 5 154
2017 Procurement 20 19 18 5 0 28 10 63 8 39
2017 Real property 21 30 14 7 7 21 0 65 18 14
2017 Materiel management 21 39 25 0 0 15 0 70 0 12
2017 Information management 16 13 16 1 0 35 19 62 3 82
2017 Information technology 18 15 19 4 3 31 10 55 13 220
2017 Internal audit 67 6 21 0 0 7 0 78 0 14
2017 Evaluation 9 17 9 0 5 53 8 65 13 22
2017 Data sciences 16 12 8 0 4 45 15 71 10 24
2017 Policy 13 10 16 3 3 45 10 52 14 379
2017 Project management 18 12 21 2 4 35 8 53 10 148
2017 Other services to the public 15 12 29 2 2 32 9 44 7 90
2017 None of the above 14 15 22 2 3 36 7 52 8 237
2014 Client contact centre 12 18 18 4 4 28 16 53 15 101
2014 Federal regulators 17 17 17 2 3 35 9 60 9 328
2014 Compliance, inspection and enforcement 16 12 17 3 2 42 8 55 10 462
2014 Communications or public affairs 11 12 23 0 1 45 9 49 1 147
2014 Access to information and privacy 11 11 17 0 0 39 22 57 0 18
2014 Security 23 32 9 0 4 27 5 81 6 22
2014 Science and technology 14 14 15 2 2 45 9 59 9 411
2014 Library services 28 17 21 0 0 29 5 68 0 18
2014 Legal services 20 14 13 0 0 41 11 72 0 51
2014 Administration and operations 16 16 18 2 2 37 9 59 7 531
2014 Human resources 20 14 17 1 2 38 7 63 6 157
2014 Financial management 16 18 17 2 0 38 10 65 3 177
2014 Procurement 10 18 32 0 0 30 10 47 0 39
2014 Real property 38 26 15 0 0 21 0 81 0 13
2014 Materiel management 12 26 28 7 0 22 6 52 10 15
2014 Information management 15 18 24 2 4 27 10 52 11 91
2014 Information technology 15 17 15 2 1 43 7 64 5 254
2014 Internal audit 15 33 16 0 0 21 15 75 0 19
2014 Evaluation 8 15 15 0 4 50 8 54 9 26
2014 Other services to the public 20 13 25 3 1 32 7 54 5 150
2014 None of the above 14 13 20 3 4 39 8 50 12 472

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 37 25 22 3 2 11 0 70 6 102
2018 Federal regulators 33 21 23 5 6 11 1 62 12 286
2018 Compliance, inspection and enforcement 25 33 21 4 3 13 1 67 8 383
2018 Communications or public affairs 37 25 19 4 1 13 1 73 5 156
2018 Access to information and privacy 8 33 37 0 0 22 0 53 0 13
2018 Security 50 23 15 4 0 8 0 79 4 24
2018 Science and technology 33 28 16 3 4 17 1 73 8 304
2018 Library services 12 63 25 0 0 0 0 75 0 15
2018 Legal services 42 19 15 0 2 16 6 78 3 51
2018 Administration and operations 37 31 16 2 3 9 1 76 6 473
2018 Human resources 40 36 12 1 4 6 1 82 6 177
2018 Financial management 29 36 21 3 1 9 1 72 5 150
2018 Procurement 22 32 25 3 3 13 3 64 7 32
2018 Real property 42 42 16 0 0 0 0 84 0 18
2018 Materiel management 39 34 17 0 0 0 10 81 0 10
2018 Information management 38 35 18 1 0 8 0 79 1 82
2018 Information technology 32 30 22 2 2 11 1 70 5 204
2018 Internal audit 41 15 7 0 0 37 0 88 0 13
2018 Evaluation 31 28 10 3 5 21 3 77 10 36
2018 Data sciences 41 27 11 3 0 15 3 83 3 34
2018 Policy 33 32 15 4 4 12 1 75 8 403
2018 Project management 32 25 21 6 1 12 2 67 8 146
2018 Other services to the public 27 27 14 1 5 22 5 73 8 87
2018 None of the above 28 31 17 3 4 15 2 72 8 195
2017 Client contact centre 31 32 16 1 3 16 2 77 4 107
2017 Federal regulators 27 26 19 6 3 18 0 65 11 276
2017 Compliance, inspection and enforcement 26 28 19 3 3 20 1 68 7 410
2017 Communications or public affairs 31 28 16 1 3 17 4 75 5 140
2017 Access to information and privacy 24 18 23 6 0 29 0 60 8 16
2017 Security 55 25 10 5 0 5 0 85 5 20
2017 Science and technology 32 29 12 2 4 19 2 77 8 357
2017 Library services 33 28 27 0 0 11 0 69 0 18
2017 Legal services 28 17 24 4 2 21 4 60 9 47
2017 Administration and operations 32 32 17 2 2 12 3 75 5 499
2017 Human resources 38 33 10 3 2 13 2 84 5 176
2017 Financial management 34 29 12 3 0 18 4 81 4 154
2017 Procurement 34 29 15 7 0 12 3 74 9 39
2017 Real property 27 38 14 0 7 14 0 76 8 14
2017 Materiel management 29 61 10 0 0 0 0 90 0 12
2017 Information management 33 25 14 4 0 18 6 76 5 81
2017 Information technology 28 34 18 2 3 14 1 73 6 219
2017 Internal audit 67 13 14 0 0 7 0 85 0 14
2017 Evaluation 22 21 26 5 0 26 0 58 7 22
2017 Data sciences 34 23 12 0 8 16 7 75 10 24
2017 Policy 28 26 16 4 4 20 3 70 10 379
2017 Project management 35 21 22 1 4 14 3 68 5 148
2017 Other services to the public 30 22 24 1 3 17 2 64 6 90
2017 None of the above 27 30 18 3 3 16 3 71 7 238
2014 Client contact centre 22 34 20 1 3 17 3 70 5 101
2014 Federal regulators 29 27 16 3 3 21 1 72 7 328
2014 Compliance, inspection and enforcement 30 28 19 3 1 17 2 72 5 462
2014 Communications or public affairs 22 33 16 1 1 23 4 75 3 147
2014 Access to information and privacy 28 33 17 0 0 17 6 79 0 18
2014 Security 33 50 8 0 4 4 0 87 5 22
2014 Science and technology 32 26 16 2 2 21 1 74 5 411
2014 Library services 49 16 22 0 0 13 0 74 0 18
2014 Legal services 28 22 10 4 0 31 6 79 6 51
2014 Administration and operations 29 31 16 1 2 18 2 75 4 530
2014 Human resources 38 22 15 2 2 18 2 76 5 157
2014 Financial management 36 30 16 2 0 16 0 78 3 177
2014 Procurement 31 32 32 0 0 2 2 66 0 39
2014 Real property 45 32 15 0 0 8 0 84 0 13
2014 Materiel management 24 20 34 7 0 16 0 51 9 15
2014 Information management 26 34 19 1 5 12 3 71 7 91
2014 Information technology 29 33 13 2 1 22 1 80 3 254
2014 Internal audit 42 43 5 0 0 5 4 94 0 19
2014 Evaluation 27 23 15 4 4 23 4 68 11 26
2014 Other services to the public 28 27 22 5 1 16 2 67 6 150
2014 None of the above 24 26 20 4 4 21 2 65 10 472
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 53 19 20 3 3 3 0 73 6 103
2018 Federal regulators 57 21 12 5 4 1 0 79 9 287
2018 Compliance, inspection and enforcement 46 30 12 5 5 1 0 77 11 382
2018 Communications or public affairs 64 22 5 4 4 1 0 87 8 155
2018 Access to information and privacy 37 41 8 7 7 0 0 78 15 13
2018 Security 61 27 0 0 4 9 0 96 4 25
2018 Science and technology 68 16 7 4 4 1 0 84 8 303
2018 Library services 48 30 22 0 0 0 0 78 0 15
2018 Legal services 47 31 12 2 8 0 0 79 10 50
2018 Administration and operations 60 26 8 2 3 2 0 87 5 467
2018 Human resources 68 20 7 2 2 1 0 89 4 175
2018 Financial management 59 27 7 3 3 1 0 87 6 148
2018 Procurement 59 10 28 0 3 0 0 69 3 29
2018 Real property 73 22 5 0 0 0 0 95 0 18
2018 Materiel management 78 0 22 0 0 0 0 78 0 10
2018 Information management 58 27 10 3 1 1 0 86 5 80
2018 Information technology 62 22 8 2 4 0 1 86 6 205
2018 Internal audit 63 37 0 0 0 0 0 100 0 13
2018 Evaluation 62 19 13 3 3 0 0 82 5 36
2018 Data sciences 73 21 3 3 0 0 0 95 3 33
2018 Policy 64 21 7 2 5 0 0 86 7 401
2018 Project management 66 21 6 3 4 0 0 87 7 147
2018 Other services to the public 55 21 11 7 5 2 0 77 12 87
2018 None of the above 54 24 8 5 5 3 1 81 10 192
2017 Client contact centre 61 25 4 4 6 0 1 87 9 106
2017 Federal regulators 56 23 8 5 5 2 1 82 10 277
2017 Compliance, inspection and enforcement 53 27 8 5 5 1 0 82 10 411
2017 Communications or public affairs 58 26 6 5 3 2 0 86 8 140
2017 Access to information and privacy 47 29 18 0 6 0 0 76 6 16
2017 Security 56 39 0 0 5 0 0 95 5 20
2017 Science and technology 61 25 6 3 4 1 0 87 7 355
2017 Library services 56 33 0 6 6 0 0 88 12 18
2017 Legal services 56 19 17 4 4 0 0 75 8 48
2017 Administration and operations 59 23 9 5 3 2 0 84 7 503
2017 Human resources 66 22 4 4 2 2 0 90 6 176
2017 Financial management 58 26 7 2 4 1 1 86 7 154
2017 Procurement 57 20 15 5 2 0 0 77 8 38
2017 Real property 51 21 7 0 14 7 0 78 15 14
2017 Materiel management 55 35 10 0 0 0 0 90 0 12
2017 Information management 58 25 11 2 2 1 0 84 5 82
2017 Information technology 60 25 7 4 4 0 0 85 8 220
2017 Internal audit 67 21 13 0 0 0 0 87 0 14
2017 Evaluation 65 31 0 0 0 4 0 100 0 22
2017 Data sciences 62 22 4 0 12 0 0 84 12 24
2017 Policy 61 21 6 4 6 3 0 84 10 378
2017 Project management 60 22 8 7 2 0 0 82 9 148
2017 Other services to the public 61 18 8 6 2 3 1 82 9 91
2017 None of the above 59 22 10 3 4 1 1 83 7 237

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 36 37 18 5 4 0 0 73 9 103
2018 Federal regulators 41 33 15 6 2 3 1 76 8 288
2018 Compliance, inspection and enforcement 33 46 11 4 3 2 0 81 7 382
2018 Communications or public affairs 44 35 8 8 2 2 0 81 10 157
2018 Access to information and privacy 0 71 29 0 0 0 0 71 0 13
2018 Security 46 35 7 4 4 4 0 85 8 25
2018 Science and technology 35 35 16 7 3 5 0 73 11 304
2018 Library services 40 55 0 6 0 0 0 94 6 15
2018 Legal services 42 28 10 4 12 2 2 73 17 50
2018 Administration and operations 43 38 10 4 2 2 0 83 7 471
2018 Human resources 64 27 4 1 1 3 0 94 3 176
2018 Financial management 54 31 6 3 3 2 1 88 6 149
2018 Procurement 37 34 25 0 3 0 0 71 3 32
2018 Real property 58 31 5 5 0 0 0 89 5 18
2018 Materiel management 59 32 10 0 0 0 0 90 0 10
2018 Information management 44 39 12 2 2 0 0 83 5 82
2018 Information technology 36 36 19 3 2 4 1 75 5 202
2018 Internal audit 30 44 26 0 0 0 0 74 0 13
2018 Evaluation 41 36 12 6 0 5 0 81 6 36
2018 Data sciences 47 48 3 3 0 0 0 95 3 34
2018 Policy 39 42 10 4 3 2 0 83 7 407
2018 Project management 43 39 12 3 2 1 0 83 5 148
2018 Other services to the public 29 41 9 12 5 4 0 73 18 87
2018 None of the above 37 37 17 4 4 2 0 75 7 198
2017 Client contact centre 23 44 17 6 5 5 1 71 11 106
2017 Federal regulators 29 41 17 6 4 3 0 73 10 278
2017 Compliance, inspection and enforcement 23 37 21 7 6 6 0 64 14 409
2017 Communications or public affairs 23 50 13 7 3 3 0 76 11 140
2017 Access to information and privacy 23 42 18 0 12 5 0 68 12 16
2017 Security 56 34 0 5 0 5 0 95 5 20
2017 Science and technology 20 43 19 7 7 4 0 66 14 356
2017 Library services 61 17 22 0 0 0 0 78 0 18
2017 Legal services 31 40 17 4 0 6 2 77 5 48
2017 Administration and operations 32 40 13 6 4 5 0 76 10 501
2017 Human resources 53 38 5 2 1 1 0 92 3 175
2017 Financial management 32 45 11 4 2 5 1 82 7 154
2017 Procurement 35 43 5 7 5 2 3 82 13 39
2017 Real property 24 69 7 0 0 0 0 93 0 14
2017 Materiel management 37 46 7 10 0 0 0 83 10 12
2017 Information management 28 42 19 5 1 5 0 74 6 82
2017 Information technology 25 43 18 5 5 4 0 71 10 219
2017 Internal audit 55 27 12 6 0 0 0 82 6 14
2017 Evaluation 22 45 13 17 4 0 0 66 21 22
2017 Data sciences 27 49 3 13 8 0 0 76 20 24
2017 Policy 31 44 12 6 4 3 0 77 10 379
2017 Project management 29 41 14 6 6 4 0 73 12 148
2017 Other services to the public 20 38 23 8 6 5 0 62 14 90
2017 None of the above 31 32 17 6 5 8 1 70 12 237

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 37 18 11 5 0 1 66 16 104
2018 Federal regulators 24 38 15 13 9 1 0 63 22 287
2018 Compliance, inspection and enforcement 22 35 19 12 8 3 0 59 21 384
2018 Communications or public affairs 25 34 11 14 13 3 0 61 27 155
2018 Access to information and privacy 20 29 37 7 0 7 0 52 8 13
2018 Security 44 30 11 12 4 0 0 74 15 25
2018 Science and technology 30 33 17 10 8 2 0 64 18 304
2018 Library services 26 55 8 5 6 0 0 81 11 15
2018 Legal services 28 35 9 10 16 2 0 65 26 51
2018 Administration and operations 35 34 15 9 5 1 0 70 15 475
2018 Human resources 41 43 7 3 5 1 0 85 9 177
2018 Financial management 32 46 10 5 5 1 2 80 10 150
2018 Procurement 19 28 37 7 10 0 0 47 16 32
2018 Real property 36 42 11 11 0 0 0 78 11 18
2018 Materiel management 51 17 10 22 0 0 0 68 22 10
2018 Information management 26 39 18 13 4 1 0 66 16 82
2018 Information technology 24 34 22 14 3 3 1 60 17 204
2018 Internal audit 33 37 15 7 0 7 0 76 8 13
2018 Evaluation 25 38 19 10 3 5 0 66 14 36
2018 Data sciences 41 41 10 8 0 0 0 81 8 34
2018 Policy 30 37 16 10 5 1 0 68 16 406
2018 Project management 29 35 13 14 8 1 1 65 22 148
2018 Other services to the public 26 29 18 10 11 5 0 59 23 88
2018 None of the above 31 28 19 10 11 2 0 59 21 198
2017 Client contact centre 25 42 16 10 5 3 0 69 15 107
2017 Federal regulators 19 33 22 15 9 2 0 53 25 277
2017 Compliance, inspection and enforcement 21 35 17 14 10 2 0 58 25 408
2017 Communications or public affairs 15 39 18 11 15 2 0 56 26 139
2017 Access to information and privacy 5 37 29 12 12 6 0 44 25 16
2017 Security 38 52 10 0 0 0 0 90 0 19
2017 Science and technology 22 41 17 9 8 3 0 65 18 356
2017 Library services 39 44 6 6 6 0 0 82 12 18
2017 Legal services 23 29 15 17 12 4 0 54 31 48
2017 Administration and operations 25 43 15 8 7 3 0 69 15 501
2017 Human resources 28 45 15 6 6 1 0 73 12 176
2017 Financial management 29 42 17 5 3 3 1 74 8 153
2017 Procurement 25 39 17 10 5 0 3 66 16 38
2017 Real property 21 52 14 14 0 0 0 73 14 14
2017 Materiel management 36 39 18 7 0 0 0 75 7 12
2017 Information management 18 51 20 7 2 2 0 70 9 80
2017 Information technology 21 40 18 11 7 3 0 63 18 220
2017 Internal audit 48 33 19 0 0 0 0 81 0 14
2017 Evaluation 22 30 9 30 4 4 0 54 36 22
2017 Data sciences 26 43 11 4 12 4 0 71 17 24
2017 Policy 21 43 14 11 8 2 0 66 20 379
2017 Project management 22 31 21 14 11 1 0 54 25 148
2017 Other services to the public 20 26 20 17 15 2 0 47 33 91
2017 None of the above 23 35 21 9 9 2 0 60 18 238

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 25 19 25 15 8 0 8 49 25 104
2018 Federal regulators 25 26 21 12 17 0 0 51 28 286
2018 Compliance, inspection and enforcement 19 27 25 15 12 0 1 47 28 383
2018 Communications or public affairs 28 24 25 10 13 0 0 52 22 156
2018 Access to information and privacy 8 22 29 15 26 0 0 31 41 13
2018 Security 26 15 36 12 11 0 0 41 23 25
2018 Science and technology 24 31 22 12 9 0 1 56 22 303
2018 Library services 46 5 14 15 14 0 5 55 31 15
2018 Legal services 24 21 16 14 19 0 7 48 35 51
2018 Administration and operations 28 25 19 11 14 0 2 54 26 471
2018 Human resources 18 26 28 12 10 1 5 47 24 175
2018 Financial management 21 28 22 16 10 1 3 51 27 148
2018 Procurement 19 38 19 9 15 0 0 57 24 32
2018 Real property 5 41 26 22 6 0 0 47 28 18
2018 Materiel management 7 19 32 12 29 0 0 27 41 10
2018 Information management 36 24 17 9 12 1 1 61 22 82
2018 Information technology 34 23 21 9 11 1 2 58 20 205
2018 Internal audit 15 37 34 7 8 0 0 51 15 13
2018 Evaluation 35 19 13 27 0 0 7 58 28 36
2018 Data sciences 23 22 24 18 13 0 0 45 31 34
2018 Policy 22 31 19 13 13 0 1 54 27 403
2018 Project management 29 23 18 13 13 1 3 54 27 148
2018 Other services to the public 24 30 14 16 13 1 1 55 30 88
2018 None of the above 22 25 19 19 13 2 2 48 32 197
2017 Client contact centre 32 16 18 11 16 0 8 52 29 106
2017 Federal regulators 23 25 17 14 19 1 1 49 34 279
2017 Compliance, inspection and enforcement 20 24 22 14 19 0 1 45 33 409
2017 Communications or public affairs 21 19 25 12 22 0 1 40 34 139
2017 Access to information and privacy 24 12 18 23 0 0 23 47 30 16
2017 Security 21 25 10 30 15 0 0 46 45 20
2017 Science and technology 28 26 20 13 12 0 1 55 25 356
2017 Library services 39 21 22 17 0 0 0 60 17 18
2017 Legal services 15 23 19 25 13 0 6 40 40 48
2017 Administration and operations 18 24 18 17 20 1 3 43 38 501
2017 Human resources 18 18 24 17 20 1 3 37 38 175
2017 Financial management 21 31 19 14 15 0 1 53 29 153
2017 Procurement 31 21 14 15 18 0 0 53 33 39
2017 Real property 7 35 27 24 7 0 0 42 31 14
2017 Materiel management 15 18 37 15 8 0 7 36 24 12
2017 Information management 32 21 18 15 13 0 1 54 28 82
2017 Information technology 30 23 19 11 14 1 3 54 26 218
2017 Internal audit 41 19 27 0 0 0 13 69 0 14
2017 Evaluation 35 21 22 17 4 0 0 56 22 22
2017 Data sciences 22 23 23 24 8 0 0 45 32 24
2017 Policy 25 22 22 12 16 0 3 48 30 380
2017 Project management 26 19 20 13 22 0 1 45 35 145
2017 Other services to the public 24 27 21 16 9 1 2 53 25 91
2017 None of the above 24 21 23 14 14 1 3 47 29 238

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 25 26 19 19 10 0 1 51 30 104
2018 Federal regulators 13 29 29 20 10 0 0 42 30 289
2018 Compliance, inspection and enforcement 16 31 31 14 8 0 0 47 22 383
2018 Communications or public affairs 12 22 37 17 12 0 0 34 29 157
2018 Access to information and privacy 0 29 40 16 16 0 0 29 32 12
2018 Security 22 11 32 20 15 0 0 33 34 25
2018 Science and technology 17 26 28 16 12 0 0 43 29 305
2018 Library services 8 19 56 5 11 0 0 27 17 15
2018 Legal services 14 22 31 20 11 0 2 37 31 51
2018 Administration and operations 24 28 23 13 9 0 1 53 23 473
2018 Human resources 15 20 26 16 20 0 2 36 38 175
2018 Financial management 16 31 31 14 8 1 0 48 22 150
2018 Procurement 12 16 40 19 13 0 0 28 32 32
2018 Real property 5 15 41 27 11 0 0 20 38 18
2018 Materiel management 49 10 32 10 0 0 0 59 10 10
2018 Information management 27 34 27 6 5 0 1 62 11 82
2018 Information technology 21 23 28 15 11 1 1 45 26 206
2018 Internal audit 15 26 30 22 7 0 0 40 30 13
2018 Evaluation 17 36 34 5 8 0 0 53 13 36
2018 Data sciences 41 29 10 14 5 0 0 70 19 34
2018 Policy 12 26 28 19 14 0 1 38 33 406
2018 Project management 8 31 33 15 12 0 1 39 27 148
2018 Other services to the public 14 32 23 19 11 0 1 46 30 87
2018 None of the above 18 25 33 13 10 1 1 44 23 197
2017 Client contact centre 30 24 27 12 5 0 3 55 17 106
2017 Federal regulators 14 26 34 15 11 0 0 40 26 279
2017 Compliance, inspection and enforcement 16 27 32 15 8 0 1 44 23 411
2017 Communications or public affairs 13 22 28 17 19 0 1 35 37 140
2017 Access to information and privacy 0 25 6 12 46 0 11 28 66 16
2017 Security 10 42 26 16 5 0 0 53 21 19
2017 Science and technology 19 32 24 18 7 0 1 51 25 357
2017 Library services 22 11 34 28 4 0 0 33 33 18
2017 Legal services 19 21 29 25 4 0 2 41 30 48
2017 Administration and operations 26 29 23 12 8 0 2 56 21 502
2017 Human resources 13 19 30 19 17 0 2 33 37 176
2017 Financial management 20 29 29 14 8 0 1 50 21 153
2017 Procurement 17 33 24 13 13 0 0 51 25 39
2017 Real property 7 37 28 21 7 0 0 44 28 14
2017 Materiel management 42 33 17 8 0 0 0 75 8 12
2017 Information management 36 29 18 12 4 0 2 66 16 82
2017 Information technology 18 29 25 17 9 0 2 48 27 219
2017 Internal audit 27 27 27 7 6 0 6 57 14 14
2017 Evaluation 13 26 47 9 4 0 0 39 13 22
2017 Data sciences 37 26 12 17 8 0 0 63 25 24
2017 Policy 12 26 27 19 14 1 1 39 34 378
2017 Project management 15 26 33 11 13 0 1 41 25 148
2017 Other services to the public 18 35 28 11 7 0 1 54 18 91
2017 None of the above 24 27 25 12 8 0 4 54 20 237

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 24 22 14 5 0 4 56 20 103
2018 Federal regulators 24 38 22 11 5 0 0 62 16 287
2018 Compliance, inspection and enforcement 23 34 27 9 5 0 1 58 14 382
2018 Communications or public affairs 11 26 26 19 18 0 0 37 36 156
2018 Access to information and privacy 8 11 51 22 7 0 0 20 29 13
2018 Security 26 29 15 12 15 4 0 57 27 25
2018 Science and technology 21 28 25 12 12 0 1 50 24 304
2018 Library services 22 26 22 14 11 0 5 51 26 15
2018 Legal services 14 41 16 14 11 2 2 57 26 51
2018 Administration and operations 30 30 21 11 5 0 2 62 17 470
2018 Human resources 19 26 24 16 11 0 4 47 28 175
2018 Financial management 22 37 23 11 5 1 1 60 16 149
2018 Procurement 16 15 38 25 6 0 0 31 31 32
2018 Real property 5 34 27 16 17 0 0 40 33 18
2018 Materiel management 71 10 19 0 0 0 0 81 0 10
2018 Information management 35 31 23 6 4 0 1 67 9 82
2018 Information technology 25 29 20 14 10 1 2 56 24 205
2018 Internal audit 15 41 30 7 7 0 0 55 15 13
2018 Evaluation 20 48 21 8 3 0 0 68 11 36
2018 Data sciences 54 27 6 8 5 0 0 81 13 34
2018 Policy 13 25 29 21 11 0 1 38 32 407
2018 Project management 17 28 30 16 8 0 1 45 24 147
2018 Other services to the public 30 22 23 10 7 4 5 57 18 87
2018 None of the above 23 25 30 10 9 1 1 49 20 197
2017 Client contact centre 36 27 17 8 4 1 7 69 13 106
2017 Federal regulators 24 29 30 11 4 1 1 54 15 279
2017 Compliance, inspection and enforcement 28 33 23 8 6 0 2 62 14 408
2017 Communications or public affairs 14 20 24 20 22 0 0 34 42 140
2017 Access to information and privacy 6 24 12 6 36 0 16 36 49 16
2017 Security 35 31 19 6 10 0 0 65 15 20
2017 Science and technology 23 34 19 14 9 0 1 58 23 355
2017 Library services 22 39 27 12 0 0 0 61 12 18
2017 Legal services 33 31 23 10 0 0 2 66 11 48
2017 Administration and operations 28 33 21 9 5 0 3 63 15 501
2017 Human resources 21 26 27 14 10 0 3 48 24 174
2017 Financial management 31 32 21 7 6 1 3 65 13 153
2017 Procurement 21 41 20 12 5 0 0 62 18 39
2017 Real property 7 37 35 14 0 0 7 47 15 14
2017 Materiel management 44 34 7 15 0 0 0 78 15 12
2017 Information management 43 21 22 5 5 0 4 67 10 82
2017 Information technology 22 33 20 16 7 0 1 56 24 217
2017 Internal audit 27 55 12 0 0 0 6 87 0 14
2017 Evaluation 13 48 21 13 4 0 0 61 18 22
2017 Data sciences 47 11 12 17 12 0 0 59 29 24
2017 Policy 12 25 28 18 15 1 1 38 34 378
2017 Project management 21 27 26 15 10 0 1 48 26 147
2017 Other services to the public 26 32 25 10 4 0 3 60 14 91
2017 None of the above 27 30 19 10 8 0 5 60 20 236

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 22 22 23 15 0 3 38 39 103
2018 Federal regulators 19 24 23 20 14 0 1 43 34 289
2018 Compliance, inspection and enforcement 17 29 24 18 12 0 0 45 31 382
2018 Communications or public affairs 15 26 29 13 16 0 1 42 29 156
2018 Access to information and privacy 11 7 30 30 22 0 0 18 52 13
2018 Security 20 13 18 23 23 4 0 34 47 25
2018 Science and technology 36 25 15 9 9 2 3 65 19 304
2018 Library services 14 14 26 22 25 0 0 27 47 15
2018 Legal services 20 44 8 14 14 0 0 64 28 50
2018 Administration and operations 27 24 21 13 12 1 2 52 26 474
2018 Human resources 17 20 26 15 18 1 2 38 34 174
2018 Financial management 23 29 20 15 9 1 2 54 25 150
2018 Procurement 6 32 22 28 9 0 3 39 38 32
2018 Real property 12 12 36 29 11 0 0 23 41 17
2018 Materiel management 39 19 22 10 10 0 0 58 19 10
2018 Information management 23 28 25 15 6 0 3 52 22 82
2018 Information technology 19 19 26 20 13 1 2 39 34 204
2018 Internal audit 22 33 30 0 15 0 0 55 15 13
2018 Evaluation 33 37 18 3 5 0 3 73 8 36
2018 Data sciences 43 21 22 9 5 0 0 64 14 34
2018 Policy 18 28 25 17 10 0 1 46 28 406
2018 Project management 14 18 29 22 17 0 1 32 39 148
2018 Other services to the public 27 19 21 17 10 1 5 49 29 88
2018 None of the above 21 26 24 14 11 1 3 49 26 195
2017 Client contact centre 28 28 22 14 5 1 2 57 20 106
2017 Federal regulators 16 25 27 18 12 0 1 42 31 279
2017 Compliance, inspection and enforcement 20 22 23 20 12 2 1 43 33 410
2017 Communications or public affairs 17 16 22 21 24 0 1 32 46 140
2017 Access to information and privacy 12 6 6 7 58 0 11 20 73 16
2017 Security 15 40 19 21 5 0 0 55 25 20
2017 Science and technology 38 25 19 7 4 2 4 67 12 357
2017 Library services 17 23 22 12 26 0 0 39 38 18
2017 Legal services 25 27 19 15 13 0 2 53 28 48
2017 Administration and operations 27 27 21 13 10 0 2 55 23 501
2017 Human resources 17 25 24 18 11 1 5 45 30 176
2017 Financial management 30 27 17 17 6 0 3 59 24 152
2017 Procurement 23 29 22 8 16 2 0 53 24 39
2017 Real property 14 41 24 21 0 0 0 55 21 14
2017 Materiel management 30 27 28 7 8 0 0 57 15 12
2017 Information management 38 28 21 4 10 0 0 66 13 82
2017 Information technology 16 23 26 18 14 0 4 41 33 220
2017 Internal audit 27 27 21 12 6 0 6 58 19 14
2017 Evaluation 12 34 23 22 9 0 0 47 31 22
2017 Data sciences 48 15 16 9 13 0 0 63 21 24
2017 Policy 17 25 25 15 16 1 1 43 32 380
2017 Project management 17 18 24 22 16 0 3 36 39 148
2017 Other services to the public 23 30 22 6 14 2 2 55 21 91
2017 None of the above 29 19 21 16 10 0 6 50 28 238

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 52 16 10 5 4 0 13 78 10 103
2018 Federal regulators 48 23 12 7 3 0 6 76 11 289
2018 Compliance, inspection and enforcement 47 27 16 4 3 1 4 77 7 382
2018 Communications or public affairs 38 21 19 10 8 1 3 61 19 155
2018 Access to information and privacy 42 29 29 0 0 0 0 71 0 13
2018 Security 49 12 7 4 7 4 16 77 14 25
2018 Science and technology 46 23 12 5 4 1 9 76 10 304
2018 Library services 38 29 14 0 6 0 14 77 7 15
2018 Legal services 40 35 12 4 2 2 4 81 6 51
2018 Administration and operations 54 17 11 6 3 0 10 78 10 464
2018 Human resources 43 21 13 7 6 0 10 71 14 174
2018 Financial management 45 23 14 4 3 2 8 76 8 150
2018 Procurement 35 22 34 9 0 0 0 57 9 32
2018 Real property 52 31 17 0 0 0 0 83 0 18
2018 Materiel management 81 19 0 0 0 0 0 100 0 10
2018 Information management 62 19 4 4 2 1 7 90 6 81
2018 Information technology 50 23 11 8 2 1 5 78 10 206
2018 Internal audit 41 14 30 0 15 0 0 55 15 13
2018 Evaluation 48 23 21 0 3 0 5 75 3 36
2018 Data sciences 70 13 9 5 3 0 0 83 8 34
2018 Policy 30 28 22 10 8 0 2 59 18 400
2018 Project management 33 27 22 9 7 0 3 61 17 147
2018 Other services to the public 50 19 11 2 2 1 14 82 5 87
2018 None of the above 45 20 16 7 4 2 7 71 12 197
2017 Client contact centre 55 17 6 2 1 1 19 90 3 107
2017 Federal regulators 41 26 17 6 3 0 6 72 10 279
2017 Compliance, inspection and enforcement 44 27 14 7 1 1 6 76 9 409
2017 Communications or public affairs 31 28 19 8 11 1 2 61 20 140
2017 Access to information and privacy 24 30 18 0 6 5 17 70 8 16
2017 Security 50 30 15 0 0 0 5 84 0 20
2017 Science and technology 46 22 15 4 2 1 12 77 6 357
2017 Library services 45 32 11 0 0 0 12 88 0 18
2017 Legal services 37 31 10 8 4 0 9 75 14 48
2017 Administration and operations 53 17 12 3 2 1 10 80 6 502
2017 Human resources 38 28 11 7 5 0 10 74 13 176
2017 Financial management 48 22 13 4 4 0 10 77 8 154
2017 Procurement 41 35 3 14 5 0 2 78 19 39
2017 Real property 31 41 15 0 0 0 14 83 0 14
2017 Materiel management 42 50 0 0 0 0 8 100 0 12
2017 Information management 56 24 8 1 1 0 9 88 3 82
2017 Information technology 48 23 12 5 4 0 9 78 9 219
2017 Internal audit 34 13 28 12 0 0 13 54 14 14
2017 Evaluation 30 30 27 4 0 4 4 66 5 22
2017 Data sciences 56 15 16 9 4 0 0 71 13 24
2017 Policy 26 27 21 12 10 0 3 55 23 380
2017 Project management 38 27 15 8 5 1 7 70 14 148
2017 Other services to the public 51 18 4 6 2 0 18 85 10 91
2017 None of the above 42 19 13 4 3 2 16 75 9 237

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 39 22 17 13 5 1 3 64 18 104
2018 Federal regulators 31 25 26 11 7 0 0 56 18 287
2018 Compliance, inspection and enforcement 29 29 21 12 7 1 1 59 20 382
2018 Communications or public affairs 28 28 22 8 14 0 0 56 22 156
2018 Access to information and privacy 19 30 29 22 0 0 0 49 22 13
2018 Security 46 16 15 8 15 0 0 62 23 25
2018 Science and technology 33 33 21 7 6 0 0 66 13 304
2018 Library services 30 42 16 0 6 5 0 76 6 15
2018 Legal services 35 35 16 8 7 0 0 69 15 51
2018 Administration and operations 38 25 19 10 8 0 1 63 18 474
2018 Human resources 33 23 22 10 9 0 3 58 20 175
2018 Financial management 35 24 23 9 5 1 4 62 14 150
2018 Procurement 28 19 22 16 15 0 0 47 31 32
2018 Real property 11 45 33 11 0 0 0 56 11 18
2018 Materiel management 39 32 10 10 10 0 0 71 19 10
2018 Information management 41 24 16 7 10 0 1 66 18 82
2018 Information technology 32 29 23 9 6 0 1 62 15 206
2018 Internal audit 34 22 30 0 15 0 0 55 15 13
2018 Evaluation 38 21 34 5 3 0 0 58 8 36
2018 Data sciences 56 25 11 5 3 0 0 82 8 34
2018 Policy 21 28 24 13 15 0 0 48 28 405
2018 Project management 29 28 20 13 10 0 1 58 22 146
2018 Other services to the public 33 28 20 12 5 1 1 62 17 87
2018 None of the above 31 25 24 12 7 1 1 56 20 197
2017 Client contact centre 38 26 17 9 5 2 4 68 15 107
2017 Federal regulators 28 34 19 12 6 0 0 62 19 276
2017 Compliance, inspection and enforcement 33 32 19 11 5 0 0 65 15 407
2017 Communications or public affairs 16 31 25 15 12 0 0 48 27 138
2017 Access to information and privacy 0 31 24 17 18 0 11 34 39 16
2017 Security 36 30 25 5 5 0 0 66 10 20
2017 Science and technology 38 35 15 7 3 0 1 74 10 356
2017 Library services 45 27 16 6 6 0 0 72 12 18
2017 Legal services 33 23 25 13 2 0 4 58 15 48
2017 Administration and operations 34 28 19 11 7 0 1 63 18 502
2017 Human resources 33 23 22 12 7 0 3 58 19 174
2017 Financial management 33 34 20 7 6 0 1 67 13 154
2017 Procurement 41 19 20 10 10 0 0 60 20 39
2017 Real property 21 65 7 0 7 0 0 86 7 14
2017 Materiel management 60 7 15 18 0 0 0 67 18 12
2017 Information management 45 23 15 12 5 0 1 68 17 82
2017 Information technology 27 36 21 9 6 0 1 64 15 219
2017 Internal audit 41 14 21 12 6 0 6 59 19 14
2017 Evaluation 30 13 22 30 4 0 0 43 34 22
2017 Data sciences 44 12 23 13 8 0 0 56 21 24
2017 Policy 20 26 23 18 13 0 1 46 31 380
2017 Project management 30 28 22 10 10 0 1 58 20 147
2017 Other services to the public 43 30 15 9 4 0 0 72 13 91
2017 None of the above 34 26 21 11 6 0 2 61 18 237

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 29 22 10 1 1 4 66 11 103
2018 Federal regulators 23 33 23 13 8 0 0 56 21 288
2018 Compliance, inspection and enforcement 23 39 20 11 5 0 1 63 16 380
2018 Communications or public affairs 26 29 24 11 9 1 0 56 21 156
2018 Access to information and privacy 34 36 15 15 0 0 0 70 15 13
2018 Security 43 24 14 11 4 0 4 70 16 24
2018 Science and technology 23 31 23 13 7 2 1 55 21 302
2018 Library services 31 25 11 22 6 0 5 59 29 15
2018 Legal services 16 36 27 7 12 2 0 53 19 51
2018 Administration and operations 32 28 24 9 3 1 2 62 13 470
2018 Human resources 30 35 23 5 3 1 4 68 8 175
2018 Financial management 26 40 18 8 4 2 3 69 12 149
2018 Procurement 19 44 28 6 0 3 0 64 7 32
2018 Real property 26 47 28 0 0 0 0 72 0 18
2018 Materiel management 59 22 10 10 0 0 0 81 10 10
2018 Information management 23 37 21 6 6 4 4 65 12 82
2018 Information technology 27 35 21 11 4 1 1 64 15 204
2018 Internal audit 8 44 34 7 0 7 0 56 8 13
2018 Evaluation 34 29 21 5 5 3 3 67 11 36
2018 Data sciences 34 40 11 8 8 0 0 74 16 34
2018 Policy 22 34 24 13 5 0 0 57 19 404
2018 Project management 24 29 28 15 4 0 1 53 19 147
2018 Other services to the public 27 34 19 14 5 0 3 62 19 88
2018 None of the above 28 36 17 11 4 1 3 66 16 197
2017 Client contact centre 42 23 18 6 6 1 5 69 12 107
2017 Federal regulators 24 34 22 12 7 0 1 58 19 276
2017 Compliance, inspection and enforcement 24 32 24 10 6 0 2 58 17 408
2017 Communications or public affairs 27 21 24 15 12 1 0 49 27 138
2017 Access to information and privacy 0 53 24 6 6 0 11 60 13 16
2017 Security 51 34 10 5 0 0 0 85 5 20
2017 Science and technology 24 33 22 12 7 1 1 59 19 356
2017 Library services 38 22 28 11 0 0 0 60 11 18
2017 Legal services 23 31 27 10 4 0 4 57 15 48
2017 Administration and operations 36 32 18 8 3 1 3 70 11 501
2017 Human resources 32 30 21 11 3 0 4 64 14 174
2017 Financial management 38 32 21 5 1 1 2 72 6 153
2017 Procurement 30 27 26 12 3 0 2 58 15 39
2017 Real property 23 35 14 28 0 0 0 59 28 14
2017 Materiel management 30 45 25 0 0 0 0 75 0 12
2017 Information management 36 31 20 8 2 0 2 68 11 82
2017 Information technology 30 32 23 10 3 1 2 63 13 220
2017 Internal audit 55 21 12 6 0 0 6 81 6 14
2017 Evaluation 30 18 26 13 14 0 0 48 27 22
2017 Data sciences 22 38 11 12 16 0 0 61 28 24
2017 Policy 22 34 25 10 8 0 1 56 19 380
2017 Project management 25 37 17 12 8 0 1 63 20 147
2017 Other services to the public 20 40 17 15 6 2 0 61 22 91
2017 None of the above 34 26 17 14 4 1 4 63 19 238

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 30 22 6 9 2 2 62 16 103
2018 Federal regulators 23 28 28 14 6 0 1 51 20 287
2018 Compliance, inspection and enforcement 25 34 26 11 3 1 0 60 15 381
2018 Communications or public affairs 12 28 28 18 15 0 0 40 33 156
2018 Access to information and privacy 19 23 44 15 0 0 0 42 15 13
2018 Security 30 29 12 16 8 0 4 62 25 24
2018 Science and technology 26 32 22 10 8 0 1 59 19 302
2018 Library services 34 19 0 19 22 0 5 56 44 15
2018 Legal services 20 44 15 17 4 0 0 64 21 51
2018 Administration and operations 27 32 21 11 5 1 2 61 17 470
2018 Human resources 20 34 20 13 8 1 4 57 22 175
2018 Financial management 22 34 30 7 3 1 2 58 11 149
2018 Procurement 22 28 38 12 0 0 0 50 12 32
2018 Real property 5 37 30 17 11 0 0 42 28 18
2018 Materiel management 39 10 22 19 0 0 10 54 22 10
2018 Information management 20 35 25 10 5 1 5 58 15 81
2018 Information technology 19 33 21 16 8 1 1 53 25 204
2018 Internal audit 22 44 19 15 0 0 0 66 15 13
2018 Evaluation 35 30 11 21 0 0 3 67 22 36
2018 Data sciences 28 31 29 10 3 0 0 59 12 34
2018 Policy 14 37 26 14 9 0 0 50 23 405
2018 Project management 16 27 29 16 12 0 1 43 28 147
2018 Other services to the public 31 23 21 16 5 2 4 57 21 87
2018 None of the above 27 31 20 10 8 2 2 60 19 197
2017 Client contact centre 34 28 15 10 6 1 5 66 18 107
2017 Federal regulators 20 31 25 17 7 0 0 51 24 276
2017 Compliance, inspection and enforcement 24 33 23 13 5 0 3 59 18 407
2017 Communications or public affairs 15 27 18 22 19 0 0 41 40 138
2017 Access to information and privacy 6 30 18 24 12 0 11 40 40 16
2017 Security 45 45 5 0 5 0 0 90 5 20
2017 Science and technology 21 34 23 13 6 0 3 57 20 356
2017 Library services 34 21 22 11 11 0 0 55 23 18
2017 Legal services 27 27 21 17 6 0 2 55 23 48
2017 Administration and operations 28 34 22 8 4 1 2 64 13 501
2017 Human resources 21 30 25 14 4 3 2 54 20 174
2017 Financial management 29 39 18 9 2 0 3 70 12 153
2017 Procurement 32 38 15 7 8 0 0 70 15 39
2017 Real property 7 40 30 15 7 0 0 47 22 13
2017 Materiel management 45 25 15 15 0 0 0 70 15 12
2017 Information management 34 31 23 8 2 0 1 65 11 82
2017 Information technology 22 30 25 12 8 0 3 54 20 220
2017 Internal audit 48 14 19 12 0 0 6 66 13 14
2017 Evaluation 35 13 39 9 4 0 0 48 13 22
2017 Data sciences 26 34 11 17 12 0 0 59 29 24
2017 Policy 15 31 26 16 11 0 1 47 27 380
2017 Project management 20 28 22 17 12 0 1 48 29 148
2017 Other services to the public 25 35 20 11 5 1 3 62 17 91
2017 None of the above 32 28 16 14 5 0 5 63 20 237

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 35 32 17 8 4 2 2 70 12 102
2018 Federal regulators 30 29 22 13 6 0 0 60 18 287
2018 Compliance, inspection and enforcement 27 35 23 10 5 0 0 62 15 380
2018 Communications or public affairs 21 29 17 19 13 0 0 51 32 156
2018 Access to information and privacy 27 22 29 15 7 0 0 49 22 13
2018 Security 48 20 9 8 11 0 4 70 20 24
2018 Science and technology 38 30 16 8 7 0 1 69 15 300
2018 Library services 37 19 25 0 14 0 5 59 15 15
2018 Legal services 29 29 17 14 8 2 0 60 23 51
2018 Administration and operations 34 29 18 11 5 0 2 65 16 472
2018 Human resources 29 28 21 13 6 0 3 59 20 175
2018 Financial management 28 37 22 9 3 1 1 65 13 148
2018 Procurement 18 38 41 3 0 0 0 56 3 32
2018 Real property 15 49 36 0 0 0 0 64 0 18
2018 Materiel management 49 22 10 10 0 0 10 78 11 10
2018 Information management 33 28 24 1 11 0 3 62 13 81
2018 Information technology 23 35 23 11 7 1 1 59 17 204
2018 Internal audit 37 14 41 0 7 0 0 52 7 13
2018 Evaluation 35 28 21 13 3 0 0 63 16 36
2018 Data sciences 24 34 19 18 5 0 0 58 23 34
2018 Policy 19 34 24 12 11 0 0 53 23 406
2018 Project management 21 24 31 13 11 0 1 46 23 147
2018 Other services to the public 35 28 14 11 7 0 6 66 19 88
2018 None of the above 26 35 18 13 6 1 2 63 19 197
2017 Client contact centre 51 17 14 9 5 2 3 71 15 107
2017 Federal regulators 27 32 17 16 6 0 1 61 22 277
2017 Compliance, inspection and enforcement 29 32 21 9 7 1 1 62 16 409
2017 Communications or public affairs 21 24 21 17 17 0 1 45 34 138
2017 Access to information and privacy 6 53 12 6 12 0 11 66 20 16
2017 Security 45 40 10 0 5 0 0 85 5 20
2017 Science and technology 35 34 16 9 5 0 2 70 14 355
2017 Library services 45 21 22 6 5 0 0 66 11 18
2017 Legal services 31 27 18 12 2 0 9 64 16 48
2017 Administration and operations 34 29 23 8 4 1 2 65 11 502
2017 Human resources 27 27 22 11 8 1 5 57 20 174
2017 Financial management 32 36 19 9 2 0 3 69 11 154
2017 Procurement 34 31 17 10 5 0 3 67 15 39
2017 Real property 23 27 21 14 14 0 0 51 28 14
2017 Materiel management 40 37 16 7 0 0 0 77 7 12
2017 Information management 39 28 24 3 5 0 1 67 8 82
2017 Information technology 26 39 16 11 7 0 2 66 18 220
2017 Internal audit 55 14 13 12 0 0 6 73 13 14
2017 Evaluation 39 13 26 9 13 0 0 52 22 22
2017 Data sciences 23 22 19 12 24 0 0 45 36 24
2017 Policy 16 35 23 13 12 0 1 52 25 380
2017 Project management 24 28 19 17 10 0 2 53 28 148
2017 Other services to the public 32 31 18 11 5 1 2 65 17 91
2017 None of the above 36 22 21 10 6 0 5 61 17 237

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 35 29 18 11 4 1 1 66 15 102
2018 Federal regulators 27 32 20 13 7 0 0 60 20 287
2018 Compliance, inspection and enforcement 27 34 21 12 5 1 0 61 17 379
2018 Communications or public affairs 32 36 17 8 5 1 1 69 14 155
2018 Access to information and privacy 19 59 22 0 0 0 0 78 0 13
2018 Security 37 19 21 12 11 0 0 56 23 24
2018 Science and technology 29 32 22 8 7 1 1 63 15 302
2018 Library services 22 27 7 27 11 0 5 52 41 15
2018 Legal services 27 32 30 7 4 0 0 60 11 51
2018 Administration and operations 32 30 21 8 6 1 2 64 15 467
2018 Human resources 30 26 22 13 5 1 3 58 19 174
2018 Financial management 27 37 22 9 3 1 1 65 11 148
2018 Procurement 25 31 19 22 3 0 0 56 25 32
2018 Real property 16 45 38 0 0 0 0 62 0 18
2018 Materiel management 61 19 0 10 10 0 0 81 19 10
2018 Information management 32 36 22 1 5 0 4 71 6 81
2018 Information technology 30 28 25 10 4 2 1 60 14 203
2018 Internal audit 30 48 7 7 7 0 0 78 15 13
2018 Evaluation 45 26 26 3 0 0 0 71 3 36
2018 Data sciences 37 32 18 8 5 0 0 69 13 34
2018 Policy 24 35 24 12 4 0 0 60 16 400
2018 Project management 22 38 22 9 8 0 1 61 17 147
2018 Other services to the public 29 29 18 11 10 0 4 60 22 86
2018 None of the above 30 29 23 10 5 1 2 61 15 193
2017 Client contact centre 40 24 16 10 6 2 2 67 16 106
2017 Federal regulators 28 30 22 13 6 1 0 59 19 275
2017 Compliance, inspection and enforcement 28 35 19 11 5 0 1 64 16 407
2017 Communications or public affairs 29 32 22 7 8 0 2 63 15 137
2017 Access to information and privacy 12 55 11 6 6 0 11 75 13 16
2017 Security 40 36 15 0 10 0 0 76 10 20
2017 Science and technology 32 35 16 9 4 1 3 69 14 355
2017 Library services 28 23 28 11 10 0 0 51 21 18
2017 Legal services 31 33 12 16 4 0 2 66 21 48
2017 Administration and operations 37 33 16 7 4 1 2 72 12 502
2017 Human resources 27 30 24 8 7 1 3 59 16 174
2017 Financial management 35 31 24 7 1 0 3 67 8 153
2017 Procurement 22 29 31 7 8 0 3 53 15 39
2017 Real property 23 28 21 28 0 0 0 52 28 14
2017 Materiel management 45 22 18 15 0 0 0 67 15 12
2017 Information management 41 30 15 8 3 0 3 73 11 82
2017 Information technology 31 36 16 9 6 0 2 68 15 219
2017 Internal audit 48 13 13 12 0 0 13 71 14 14
2017 Evaluation 52 17 22 9 0 0 0 70 9 22
2017 Data sciences 47 31 13 0 9 0 0 78 9 23
2017 Policy 26 35 21 11 6 1 1 61 17 379
2017 Project management 25 32 24 8 9 1 2 58 17 148
2017 Other services to the public 27 38 18 7 5 4 0 68 13 91
2017 None of the above 41 30 14 7 3 0 5 75 10 236

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 53 21 14 2 3 1 6 79 5 103
2018 Federal regulators 53 25 9 6 5 1 1 79 11 284
2018 Compliance, inspection and enforcement 51 26 15 4 3 1 0 78 7 379
2018 Communications or public affairs 58 24 11 5 1 0 2 83 6 156
2018 Access to information and privacy 63 30 7 0 0 0 0 93 0 13
2018 Security 51 21 20 4 4 0 0 72 8 24
2018 Science and technology 60 20 11 3 5 0 2 81 7 301
2018 Library services 38 27 20 8 6 0 0 66 14 15
2018 Legal services 51 20 18 3 5 0 2 73 9 50
2018 Administration and operations 58 19 12 6 2 0 3 79 9 470
2018 Human resources 57 17 12 5 3 0 5 79 9 175
2018 Financial management 57 20 9 4 2 1 8 84 6 149
2018 Procurement 51 22 22 3 3 0 0 72 6 32
2018 Real property 69 26 5 0 0 0 0 95 0 18
2018 Materiel management 71 0 10 10 0 0 10 78 11 10
2018 Information management 64 18 5 4 2 0 8 89 6 82
2018 Information technology 53 23 9 6 5 2 3 80 11 201
2018 Internal audit 48 44 0 7 0 0 0 93 7 13
2018 Evaluation 63 16 10 0 8 0 3 81 8 36
2018 Data sciences 58 26 11 3 3 0 0 84 5 34
2018 Policy 48 23 14 7 7 0 1 72 14 404
2018 Project management 53 20 15 7 4 0 1 73 11 147
2018 Other services to the public 54 15 10 9 2 1 8 76 13 88
2018 None of the above 53 21 10 9 4 1 3 77 13 194
2017 Client contact centre 55 19 11 4 4 0 7 80 8 107
2017 Federal regulators 57 20 13 7 2 0 1 78 9 279
2017 Compliance, inspection and enforcement 56 23 13 4 2 0 2 81 6 407
2017 Communications or public affairs 56 28 9 5 2 0 1 84 7 140
2017 Access to information and privacy 53 12 18 0 0 0 17 79 0 16
2017 Security 75 20 0 0 5 0 0 95 5 20
2017 Science and technology 60 23 9 3 2 0 3 86 4 355
2017 Library services 55 28 12 5 0 0 0 83 5 18
2017 Legal services 56 21 10 8 0 0 4 80 9 48
2017 Administration and operations 59 18 12 6 2 0 3 79 9 503
2017 Human resources 56 18 13 5 3 0 5 78 8 176
2017 Financial management 66 21 7 2 0 0 4 90 3 154
2017 Procurement 49 20 19 8 5 0 0 68 13 39
2017 Real property 65 15 7 14 0 0 0 79 14 14
2017 Materiel management 35 31 26 0 0 0 8 72 0 12
2017 Information management 68 15 11 4 1 0 1 85 5 82
2017 Information technology 61 16 12 5 5 0 1 78 10 220
2017 Internal audit 61 33 0 0 0 0 6 100 0 14
2017 Evaluation 48 26 9 17 0 0 0 74 17 22
2017 Data sciences 65 19 8 5 4 0 0 84 9 24
2017 Policy 53 23 11 6 6 0 1 76 13 379
2017 Project management 59 19 11 6 2 0 3 80 8 147
2017 Other services to the public 54 24 12 1 4 2 3 82 6 91
2017 None of the above 54 24 10 8 0 0 3 80 9 236

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 68 12 12 1 0 3 5 86 1 103
2018 Federal regulators 68 19 6 1 3 0 3 89 4 288
2018 Compliance, inspection and enforcement 74 13 4 2 1 2 4 93 3 380
2018 Communications or public affairs 76 9 4 4 1 1 6 91 5 155
2018 Access to information and privacy 67 16 0 17 0 0 0 83 17 12
2018 Security 51 25 4 4 8 0 8 83 13 24
2018 Science and technology 74 12 5 1 3 1 4 90 4 302
2018 Library services 66 19 15 0 0 0 0 85 0 15
2018 Legal services 70 10 9 6 0 0 6 85 6 51
2018 Administration and operations 70 13 7 2 1 1 6 89 4 470
2018 Human resources 70 11 5 4 2 0 8 89 6 174
2018 Financial management 64 19 6 2 0 1 8 91 2 148
2018 Procurement 63 25 6 3 0 0 3 90 3 32
2018 Real property 74 20 5 0 0 0 0 95 0 18
2018 Materiel management 80 0 10 0 0 0 10 89 0 10
2018 Information management 80 8 1 0 0 1 9 99 0 82
2018 Information technology 70 13 7 2 2 1 5 89 4 203
2018 Internal audit 85 7 0 0 0 0 7 100 0 13
2018 Evaluation 71 16 5 3 3 3 0 89 6 36
2018 Data sciences 73 8 14 3 0 0 3 83 3 34
2018 Policy 72 15 5 1 2 0 5 91 4 404
2018 Project management 76 11 6 1 1 1 4 91 2 147
2018 Other services to the public 67 7 5 4 5 1 12 85 9 87
2018 None of the above 68 17 5 1 2 1 5 90 4 193

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 64 11 9 3 5 1 7 82 9 102
2018 Federal regulators 67 14 6 5 4 1 2 84 10 288
2018 Compliance, inspection and enforcement 68 16 6 2 4 1 3 88 6 379
2018 Communications or public affairs 73 9 6 5 3 1 4 86 8 156
2018 Access to information and privacy 76 0 0 0 0 8 16 100 0 12
2018 Security 71 17 4 0 4 0 4 92 4 24
2018 Science and technology 76 7 6 3 4 1 3 86 7 301
2018 Library services 86 0 0 8 0 0 5 91 9 15
2018 Legal services 68 14 8 0 4 2 4 88 4 51
2018 Administration and operations 67 12 7 4 4 1 5 85 8 473
2018 Human resources 72 11 5 3 2 1 7 90 5 176
2018 Financial management 63 13 5 5 4 2 7 84 10 148
2018 Procurement 63 19 12 3 3 0 0 82 6 32
2018 Real property 84 11 5 0 0 0 0 95 0 18
2018 Materiel management 78 12 0 10 0 0 0 90 10 10
2018 Information management 69 16 4 1 4 0 7 91 5 82
2018 Information technology 69 11 8 3 3 2 3 85 6 204
2018 Internal audit 71 0 7 0 0 22 0 91 0 13
2018 Evaluation 77 10 5 3 5 0 0 87 8 36
2018 Data sciences 83 5 6 5 0 0 0 89 5 34
2018 Policy 72 12 5 3 5 0 3 87 8 404
2018 Project management 70 13 6 3 2 1 5 88 6 146
2018 Other services to the public 62 13 7 5 5 1 7 81 11 87
2018 None of the above 68 11 9 2 3 3 5 85 5 195
2017 Client contact centre 72 7 6 3 4 1 7 86 7 107
2017 Federal regulators 70 13 7 5 2 1 2 86 7 279
2017 Compliance, inspection and enforcement 71 13 5 4 4 1 2 87 8 411
2017 Communications or public affairs 75 12 3 6 2 0 2 89 8 139
2017 Access to information and privacy 71 23 0 0 0 0 7 100 0 16
2017 Security 80 15 5 0 0 0 0 95 0 20
2017 Science and technology 74 9 4 4 3 1 5 88 8 357
2017 Library services 89 11 0 0 0 0 0 100 0 18
2017 Legal services 58 10 15 6 6 0 4 72 13 48
2017 Administration and operations 69 12 7 4 3 1 3 85 8 503
2017 Human resources 71 8 5 3 5 0 7 85 9 176
2017 Financial management 74 11 5 2 1 0 6 91 3 154
2017 Procurement 69 10 8 2 5 0 5 84 8 38
2017 Real property 72 0 7 0 14 0 7 78 15 14
2017 Materiel management 61 17 7 0 7 0 8 85 8 12
2017 Information management 77 6 5 1 3 2 5 90 5 82
2017 Information technology 71 13 5 4 3 0 4 87 7 220
2017 Internal audit 81 7 0 0 7 0 6 93 7 14
2017 Evaluation 69 13 9 0 4 4 0 86 5 22
2017 Data sciences 68 8 8 4 12 0 0 76 16 24
2017 Policy 75 13 3 3 3 0 3 90 7 379
2017 Project management 70 12 6 5 2 1 4 86 8 148
2017 Other services to the public 74 10 3 5 2 2 3 88 8 90
2017 None of the above 72 9 5 5 3 0 6 87 9 237

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 51 25 15 3 2 0 5 80 5 103
2018 Federal regulators 50 27 14 5 3 0 1 78 8 288
2018 Compliance, inspection and enforcement 52 30 11 4 3 0 1 82 7 381
2018 Communications or public affairs 63 24 6 6 1 0 1 87 7 154
2018 Access to information and privacy 71 14 8 0 0 7 0 92 0 13
2018 Security 53 24 8 15 0 0 0 77 15 25
2018 Science and technology 67 23 5 1 2 0 1 92 3 303
2018 Library services 33 42 5 5 0 0 14 87 6 15
2018 Legal services 55 26 14 2 4 0 0 80 6 51
2018 Administration and operations 48 27 14 5 4 0 2 77 9 469
2018 Human resources 59 20 12 4 1 0 3 82 6 175
2018 Financial management 47 31 13 5 2 1 1 79 7 150
2018 Procurement 47 28 15 3 7 0 0 75 10 32
2018 Real property 58 20 16 0 5 0 0 78 5 18
2018 Materiel management 49 32 10 0 10 0 0 81 10 10
2018 Information management 56 24 11 0 5 1 3 84 5 82
2018 Information technology 62 22 8 3 2 0 2 86 5 206
2018 Internal audit 63 7 15 0 15 0 0 71 15 13
2018 Evaluation 56 24 16 3 3 0 0 79 5 36
2018 Data sciences 65 27 3 5 0 0 0 92 5 34
2018 Policy 60 26 10 3 1 0 0 86 4 402
2018 Project management 59 26 10 4 0 0 1 86 4 146
2018 Other services to the public 63 16 7 3 9 0 2 81 12 88
2018 None of the above 59 22 9 3 2 1 3 85 5 196
2017 Client contact centre 58 22 5 5 4 0 6 86 9 106
2017 Federal regulators 55 29 9 3 2 1 1 85 6 279
2017 Compliance, inspection and enforcement 55 28 8 4 3 0 1 85 7 409
2017 Communications or public affairs 56 26 10 5 2 0 2 83 7 140
2017 Access to information and privacy 53 35 12 0 0 0 0 88 0 16
2017 Security 65 15 20 0 0 0 0 80 0 20
2017 Science and technology 69 20 5 2 1 1 4 93 3 357
2017 Library services 67 27 6 0 0 0 0 94 0 18
2017 Legal services 50 25 15 8 2 0 0 75 10 48
2017 Administration and operations 55 23 11 6 2 1 3 80 8 503
2017 Human resources 58 26 5 2 3 0 5 88 6 175
2017 Financial management 53 26 11 5 1 0 4 83 6 154
2017 Procurement 53 20 13 10 3 0 2 75 13 39
2017 Real property 52 14 21 7 0 0 7 70 7 14
2017 Materiel management 35 50 0 7 0 0 8 92 8 12
2017 Information management 55 24 6 5 7 0 4 82 12 82
2017 Information technology 51 31 12 3 0 0 2 84 4 219
2017 Internal audit 67 14 7 0 7 0 6 86 7 14
2017 Evaluation 56 26 4 14 0 0 0 82 14 22
2017 Data sciences 75 12 4 0 9 0 0 87 9 24
2017 Policy 62 27 8 1 3 0 1 89 3 378
2017 Project management 55 24 14 3 1 0 3 81 4 146
2017 Other services to the public 63 21 7 1 2 2 4 90 3 91
2017 None of the above 59 22 9 3 2 0 4 86 5 237

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 54 20 12 6 3 0 5 78 9 103
2018 Federal regulators 51 21 12 7 8 0 1 73 15 284
2018 Compliance, inspection and enforcement 53 22 11 6 6 0 1 76 13 380
2018 Communications or public affairs 52 18 13 10 6 0 1 70 17 153
2018 Access to information and privacy 49 43 8 0 0 0 0 92 0 13
2018 Security 65 12 11 4 4 0 4 81 8 25
2018 Science and technology 65 17 6 4 7 0 1 84 11 303
2018 Library services 46 26 8 8 0 0 11 81 9 15
2018 Legal services 46 18 21 6 7 0 2 65 13 51
2018 Administration and operations 56 21 10 5 5 0 3 80 10 465
2018 Human resources 68 12 7 4 4 0 5 84 9 173
2018 Financial management 53 24 12 7 2 1 2 79 9 150
2018 Procurement 37 29 19 15 0 0 0 66 15 32
2018 Real property 84 5 5 0 5 0 0 89 5 18
2018 Materiel management 51 29 10 0 10 0 0 81 10 10
2018 Information management 62 20 8 2 4 1 3 85 6 82
2018 Information technology 56 23 9 6 4 0 2 80 10 205
2018 Internal audit 71 22 0 0 7 0 0 93 7 13
2018 Evaluation 65 16 11 3 5 0 0 81 8 35
2018 Data sciences 73 8 12 5 3 0 0 80 8 34
2018 Policy 53 23 11 8 6 0 0 76 13 402
2018 Project management 52 22 13 5 7 0 1 75 11 145
2018 Other services to the public 57 19 8 6 7 0 3 79 13 88
2018 None of the above 53 22 10 5 7 1 3 77 12 195
2017 Client contact centre 64 14 2 9 5 0 6 83 15 105
2017 Federal regulators 56 18 12 7 6 1 1 75 13 278
2017 Compliance, inspection and enforcement 57 20 10 7 4 0 1 78 11 409
2017 Communications or public affairs 55 22 10 8 3 1 1 78 12 140
2017 Access to information and privacy 41 24 18 6 0 11 0 73 7 16
2017 Security 66 24 10 0 0 0 0 90 0 20
2017 Science and technology 61 17 8 6 5 1 2 81 11 356
2017 Library services 67 22 5 6 0 0 0 89 6 18
2017 Legal services 44 21 15 12 6 0 2 66 19 48
2017 Administration and operations 60 17 9 6 4 1 3 80 10 503
2017 Human resources 57 17 10 6 6 0 5 77 13 175
2017 Financial management 65 15 8 7 1 0 4 84 8 154
2017 Procurement 58 15 10 7 7 0 2 75 15 39
2017 Real property 45 14 7 7 21 0 7 63 30 14
2017 Materiel management 48 37 0 7 0 0 8 92 8 12
2017 Information management 67 18 2 5 3 0 5 89 8 82
2017 Information technology 60 19 8 7 3 1 2 81 11 218
2017 Internal audit 74 13 7 0 0 0 6 93 0 14
2017 Evaluation 61 21 14 0 4 0 0 82 4 22
2017 Data sciences 56 12 16 0 16 0 0 68 16 24
2017 Policy 57 20 8 7 5 1 1 79 13 379
2017 Project management 58 18 8 7 5 0 3 79 13 148
2017 Other services to the public 61 22 8 3 1 1 4 88 4 90
2017 None of the above 61 15 9 7 3 0 4 80 11 236

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 59 11 3 2 1 0 23 92 3 99
2018 Federal regulators 45 16 9 2 0 0 27 84 4 286
2018 Compliance, inspection and enforcement 46 13 6 2 1 0 32 87 4 381
2018 Communications or public affairs 50 12 6 4 1 0 28 85 7 153
2018 Access to information and privacy 78 0 8 0 0 0 15 91 0 13
2018 Security 62 15 11 0 0 0 12 88 0 25
2018 Science and technology 57 14 3 0 0 0 25 95 1 300
2018 Library services 60 8 8 0 5 0 18 83 7 15
2018 Legal services 65 8 5 0 0 0 22 93 0 51
2018 Administration and operations 53 11 5 2 1 0 28 89 4 466
2018 Human resources 58 14 3 2 0 0 23 94 2 173
2018 Financial management 45 24 7 2 1 2 19 87 4 149
2018 Procurement 43 28 0 0 3 0 26 96 4 32
2018 Real property 67 11 11 0 0 0 11 88 0 18
2018 Materiel management 68 10 0 0 0 0 22 100 0 10
2018 Information management 56 12 4 1 1 1 26 92 3 82
2018 Information technology 51 16 5 4 0 0 24 88 5 204
2018 Internal audit 63 8 0 7 7 0 14 83 17 13
2018 Evaluation 53 5 11 0 0 0 31 85 0 36
2018 Data sciences 62 11 8 3 0 0 16 88 3 34
2018 Policy 53 13 4 3 1 0 26 90 5 398
2018 Project management 50 17 5 3 1 1 24 88 5 145
2018 Other services to the public 55 4 2 0 1 0 38 95 2 87
2018 None of the above 53 14 6 1 2 1 24 89 3 190
2017 Client contact centre 60 6 3 2 2 2 25 91 5 105
2017 Federal regulators 50 15 6 3 1 1 24 87 5 279
2017 Compliance, inspection and enforcement 53 13 5 1 1 0 27 91 3 409
2017 Communications or public affairs 47 16 4 1 0 1 32 93 1 138
2017 Access to information and privacy 59 6 12 0 0 0 23 84 0 16
2017 Security 56 25 10 0 0 0 10 89 0 20
2017 Science and technology 51 12 4 1 1 1 31 92 2 356
2017 Library services 45 26 0 0 0 0 29 100 0 18
2017 Legal services 63 6 4 0 0 0 27 94 0 48
2017 Administration and operations 53 11 5 2 0 1 28 90 4 501
2017 Human resources 61 10 4 1 3 1 21 90 6 175
2017 Financial management 56 20 4 4 2 0 14 88 7 153
2017 Procurement 49 5 12 5 0 0 29 76 7 39
2017 Real property 38 35 14 0 0 0 14 84 0 14
2017 Materiel management 50 35 0 7 0 0 8 92 8 12
2017 Information management 58 15 1 5 5 0 16 87 11 82
2017 Information technology 48 19 7 4 0 0 21 86 5 220
2017 Internal audit 66 7 7 0 7 0 13 84 8 14
2017 Evaluation 39 22 9 9 0 0 22 78 11 22
2017 Data sciences 64 0 9 5 0 0 23 83 6 24
2017 Policy 59 12 6 2 1 0 21 89 3 379
2017 Project management 54 14 7 2 0 0 23 88 3 146
2017 Other services to the public 48 10 1 1 1 1 37 95 3 90
2017 None of the above 59 10 5 2 0 0 24 91 3 237

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 60 19 11 4 2 0 4 82 7 101
2018 Federal regulators 49 31 14 2 1 0 2 82 4 286
2018 Compliance, inspection and enforcement 56 24 13 2 1 0 4 84 3 382
2018 Communications or public affairs 75 9 5 1 3 1 7 91 4 153
2018 Access to information and privacy 70 30 0 0 0 0 0 100 0 13
2018 Security 66 20 4 4 7 0 0 85 11 25
2018 Science and technology 69 19 4 1 0 0 7 95 1 301
2018 Library services 52 34 0 0 8 0 6 91 9 15
2018 Legal services 65 14 4 2 1 0 14 92 4 51
2018 Administration and operations 68 16 5 2 1 0 8 91 3 466
2018 Human resources 74 9 6 1 1 0 9 92 2 172
2018 Financial management 67 19 5 0 0 2 7 94 0 150
2018 Procurement 46 29 21 0 0 3 0 78 0 32
2018 Real property 58 31 11 0 0 0 0 89 0 18
2018 Materiel management 78 10 0 0 0 0 12 100 0 10
2018 Information management 61 21 5 0 0 0 13 94 0 82
2018 Information technology 62 16 11 3 1 0 6 84 5 205
2018 Internal audit 78 7 15 0 0 0 0 85 0 13
2018 Evaluation 77 16 0 4 0 0 3 96 4 36
2018 Data sciences 75 10 8 0 0 4 3 91 0 34
2018 Policy 64 21 7 2 1 0 4 89 4 400
2018 Project management 66 22 6 1 2 0 3 90 3 145
2018 Other services to the public 68 18 4 2 2 0 6 91 4 88
2018 None of the above 72 12 9 0 1 1 4 89 1 195
2017 Client contact centre 62 16 10 3 3 1 5 83 6 106
2017 Federal regulators 58 27 9 1 1 1 2 88 3 279
2017 Compliance, inspection and enforcement 56 25 11 3 1 0 3 84 4 407
2017 Communications or public affairs 67 17 5 0 1 0 9 93 1 139
2017 Access to information and privacy 55 13 32 0 0 0 0 68 0 15
2017 Security 76 15 0 5 0 0 5 95 5 20
2017 Science and technology 66 20 4 1 0 1 8 94 2 354
2017 Library services 72 5 6 6 0 0 11 87 7 18
2017 Legal services 62 23 4 0 2 0 8 93 2 48
2017 Administration and operations 70 14 5 2 1 1 8 91 3 498
2017 Human resources 71 13 5 1 1 0 9 93 2 174
2017 Financial management 77 11 5 1 1 0 6 93 1 153
2017 Procurement 61 18 9 5 3 0 5 83 8 39
2017 Real property 41 45 7 0 0 0 7 93 0 14
2017 Materiel management 45 40 8 7 0 0 0 85 7 12
2017 Information management 73 9 5 3 2 0 7 89 6 82
2017 Information technology 66 17 4 2 0 0 11 93 2 220
2017 Internal audit 86 0 0 0 0 0 14 100 0 13
2017 Evaluation 70 22 9 0 0 0 0 91 0 22
2017 Data sciences 69 22 5 0 0 0 4 95 0 24
2017 Policy 66 21 6 1 1 0 5 92 2 377
2017 Project management 57 20 11 1 1 1 9 85 3 146
2017 Other services to the public 63 24 5 1 0 1 5 93 1 90
2017 None of the above 70 13 5 1 1 1 8 91 3 238

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 63 7 10 7 6 0 7 75 14 102
2018 Federal regulators 72 19 5 1 1 0 2 93 2 288
2018 Compliance, inspection and enforcement 74 16 5 1 2 1 2 91 3 381
2018 Communications or public affairs 69 11 6 4 1 1 8 87 6 154
2018 Access to information and privacy 85 7 0 0 0 0 8 100 0 13
2018 Security 62 15 23 0 0 0 0 77 0 25
2018 Science and technology 72 19 4 1 1 0 3 94 2 304
2018 Library services 67 8 5 8 0 0 11 85 9 15
2018 Legal services 75 8 2 2 6 0 8 90 8 51
2018 Administration and operations 70 14 5 2 4 0 4 88 7 468
2018 Human resources 74 11 5 3 3 0 4 89 6 175
2018 Financial management 72 12 5 3 1 2 5 90 4 150
2018 Procurement 75 12 9 3 0 0 0 88 3 32
2018 Real property 55 19 15 5 5 0 0 74 11 18
2018 Materiel management 81 19 0 0 0 0 0 100 0 10
2018 Information management 71 14 7 1 1 0 6 90 2 82
2018 Information technology 70 14 6 3 3 1 3 88 6 206
2018 Internal audit 74 0 19 0 7 0 0 74 7 13
2018 Evaluation 64 20 5 5 0 3 3 89 5 36
2018 Data sciences 66 20 0 11 3 0 0 86 14 34
2018 Policy 77 12 4 2 2 0 3 92 4 405
2018 Project management 70 15 9 1 1 1 3 88 3 146
2018 Other services to the public 72 12 6 1 1 3 4 91 2 88
2018 None of the above 72 9 5 4 3 0 6 87 7 197
2017 Client contact centre 74 8 3 6 6 0 4 86 11 107
2017 Federal regulators 73 15 6 2 1 1 3 91 3 279
2017 Compliance, inspection and enforcement 69 18 6 3 2 1 2 89 5 409
2017 Communications or public affairs 68 12 9 3 1 1 6 86 4 139
2017 Access to information and privacy 58 29 6 0 0 0 7 94 0 16
2017 Security 70 20 5 0 5 0 0 90 5 20
2017 Science and technology 62 24 5 3 1 1 4 91 4 357
2017 Library services 77 5 6 11 0 0 0 83 11 18
2017 Legal services 64 12 11 2 6 0 4 80 9 48
2017 Administration and operations 68 13 6 3 4 0 6 86 7 502
2017 Human resources 69 15 3 2 3 1 9 92 5 176
2017 Financial management 74 15 4 2 0 0 5 94 2 153
2017 Procurement 62 15 9 7 3 0 5 81 10 39
2017 Real property 62 17 14 0 0 0 7 85 0 14
2017 Materiel management 30 37 8 17 0 0 8 73 18 12
2017 Information management 71 8 9 2 5 0 5 83 7 82
2017 Information technology 69 17 5 3 2 0 4 90 5 220
2017 Internal audit 81 0 7 0 7 0 6 86 7 14
2017 Evaluation 70 4 4 13 0 4 4 81 14 22
2017 Data sciences 91 0 0 5 4 0 0 91 9 24
2017 Policy 77 13 2 3 2 0 3 93 5 380
2017 Project management 69 17 7 3 1 0 3 89 4 146
2017 Other services to the public 61 18 5 5 2 2 6 86 8 91
2017 None of the above 65 14 7 4 4 0 6 84 8 238

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 46 25 18 3 2 0 6 75 5 103
2018 Federal regulators 48 30 15 5 1 0 1 78 7 287
2018 Compliance, inspection and enforcement 45 30 15 5 4 0 2 76 9 383
2018 Communications or public affairs 45 25 18 5 2 0 4 74 8 153
2018 Access to information and privacy 23 44 33 0 0 0 0 67 0 13
2018 Security 45 24 15 12 0 0 4 72 12 25
2018 Science and technology 57 28 11 1 1 0 2 86 3 304
2018 Library services 53 16 11 8 5 0 6 74 15 15
2018 Legal services 44 23 18 9 0 0 6 72 9 51
2018 Administration and operations 48 22 18 5 4 0 3 73 9 468
2018 Human resources 49 26 15 4 3 0 3 77 7 174
2018 Financial management 47 25 16 5 2 2 4 76 7 149
2018 Procurement 40 28 16 15 0 0 0 68 15 32
2018 Real property 42 19 22 11 5 0 0 62 16 18
2018 Materiel management 59 22 0 0 19 0 0 81 19 10
2018 Information management 56 17 12 4 4 0 8 79 8 82
2018 Information technology 53 24 13 5 1 0 3 80 6 206
2018 Internal audit 70 30 0 0 0 0 0 100 0 13
2018 Evaluation 51 23 19 5 3 0 0 73 8 36
2018 Data sciences 50 29 13 5 3 0 0 79 8 34
2018 Policy 44 29 18 3 2 0 3 76 6 404
2018 Project management 53 25 11 5 4 0 3 80 9 145
2018 Other services to the public 54 26 9 3 3 0 6 84 7 88
2018 None of the above 46 29 16 3 2 1 4 78 5 197
2017 Client contact centre 50 19 15 6 2 0 8 75 9 107
2017 Federal regulators 48 30 16 3 1 0 2 80 4 279
2017 Compliance, inspection and enforcement 51 29 12 4 1 0 2 82 5 407
2017 Communications or public affairs 44 30 20 3 1 1 2 76 3 140
2017 Access to information and privacy 30 41 12 17 0 0 0 71 17 16
2017 Security 60 25 10 5 0 0 0 85 5 20
2017 Science and technology 53 29 9 2 2 0 4 86 4 356
2017 Library services 56 33 6 0 5 0 0 89 5 18
2017 Legal services 44 31 17 8 0 0 0 75 8 48
2017 Administration and operations 49 28 13 5 2 0 4 79 7 501
2017 Human resources 49 24 15 6 3 0 3 75 10 174
2017 Financial management 47 29 15 3 1 1 5 80 4 154
2017 Procurement 55 21 14 7 2 0 0 76 10 39
2017 Real property 59 21 7 7 0 0 7 85 7 14
2017 Materiel management 42 25 25 0 0 0 8 73 0 12
2017 Information management 55 22 15 3 2 0 3 79 6 82
2017 Information technology 47 26 16 6 2 0 1 75 9 219
2017 Internal audit 67 20 7 0 0 0 6 93 0 14
2017 Evaluation 43 35 21 0 0 0 0 79 0 22
2017 Data sciences 60 8 24 4 4 0 0 68 8 24
2017 Policy 55 26 11 5 2 0 1 83 7 378
2017 Project management 57 25 13 4 0 0 2 83 4 145
2017 Other services to the public 47 30 12 0 3 1 8 84 4 90
2017 None of the above 56 24 10 3 2 0 4 84 6 237

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 34 32 12 5 0 1 51 17 103
2018 Federal regulators 15 25 40 15 5 0 0 40 20 289
2018 Compliance, inspection and enforcement 12 35 35 15 3 1 0 47 17 384
2018 Communications or public affairs 7 31 41 16 5 0 0 38 21 157
2018 Access to information and privacy 20 14 51 7 7 0 0 34 15 13
2018 Security 21 32 21 19 7 0 0 53 26 25
2018 Science and technology 19 32 32 13 4 0 0 51 17 305
2018 Library services 11 42 19 16 11 0 0 53 28 15
2018 Legal services 6 47 29 13 6 0 0 52 19 51
2018 Administration and operations 18 33 32 10 5 0 0 52 16 472
2018 Human resources 13 31 33 18 5 0 0 44 23 177
2018 Financial management 14 37 36 9 4 1 0 51 13 150
2018 Procurement 12 28 44 15 0 0 0 40 15 32
2018 Real property 5 36 42 17 0 0 0 41 17 18
2018 Materiel management 10 42 32 17 0 0 0 51 17 10
2018 Information management 24 34 34 7 0 0 1 59 7 81
2018 Information technology 16 34 34 11 4 0 0 51 15 206
2018 Internal audit 26 51 15 0 7 0 0 78 7 13
2018 Evaluation 15 51 24 8 3 0 0 65 11 36
2018 Data sciences 18 49 27 3 3 0 0 67 5 34
2018 Policy 9 35 34 18 5 0 0 44 22 407
2018 Project management 14 28 42 11 4 0 1 42 16 148
2018 Other services to the public 20 28 35 13 3 0 0 48 17 88
2018 None of the above 15 30 31 16 6 0 1 46 22 197
2017 Client contact centre 22 32 33 7 4 0 2 55 11 107
2017 Federal regulators 9 30 37 20 3 0 0 40 23 279
2017 Compliance, inspection and enforcement 15 29 39 13 4 0 0 44 17 410
2017 Communications or public affairs 5 30 37 18 9 0 0 35 27 140
2017 Access to information and privacy 6 23 30 18 23 0 0 29 41 16
2017 Security 25 35 20 19 0 0 0 61 19 20
2017 Science and technology 15 38 31 10 5 1 0 53 16 354
2017 Library services 11 38 28 17 6 0 0 49 23 18
2017 Legal services 8 35 38 16 2 0 0 44 19 48
2017 Administration and operations 15 35 31 12 6 1 1 51 19 500
2017 Human resources 14 26 35 19 5 0 0 40 24 176
2017 Financial management 13 33 37 12 4 0 1 46 16 153
2017 Procurement 17 31 34 7 10 0 0 48 18 39
2017 Real property 7 37 13 28 14 0 0 44 42 14
2017 Materiel management 43 24 25 8 0 0 0 67 8 12
2017 Information management 22 35 32 9 1 0 1 58 11 82
2017 Information technology 10 34 35 15 5 0 0 44 21 220
2017 Internal audit 13 55 26 6 0 0 0 68 6 14
2017 Evaluation 8 35 39 18 0 0 0 43 18 22
2017 Data sciences 7 45 33 4 12 0 0 52 16 24
2017 Policy 7 29 38 19 6 0 0 37 25 380
2017 Project management 8 34 33 17 8 0 1 43 25 148
2017 Other services to the public 13 34 38 10 4 0 0 48 14 91
2017 None of the above 15 33 30 16 4 1 0 49 20 238

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 8 25 29 26 11 0 1 37 33 100
2018 Federal regulators 10 22 37 19 11 0 0 31 32 282
2018 Compliance, inspection and enforcement 5 24 35 27 10 0 0 36 28 380
2018 Communications or public affairs 9 20 36 25 10 0 0 35 29 153
2018 Access to information and privacy 8 32 39 12 9 0 0 21 40 12
2018 Security 11 16 25 32 15 0 0 47 28 24
2018 Science and technology 6 17 31 30 15 0 0 46 23 303
2018 Library services 11 19 42 8 19 0 0 27 30 15
2018 Legal services 11 19 44 24 2 0 0 26 30 51
2018 Administration and operations 9 16 36 20 18 0 0 38 25 467
2018 Human resources 12 21 35 21 12 0 0 32 33 174
2018 Financial management 7 15 43 25 10 0 0 35 22 148
2018 Procurement 7 16 55 16 6 0 0 22 23 32
2018 Real property 5 17 33 45 0 0 0 45 22 18
2018 Materiel management 10 10 17 51 12 0 0 64 19 10
2018 Information management 8 11 33 30 19 0 0 49 19 82
2018 Information technology 10 16 39 25 10 0 0 35 25 205
2018 Internal audit 7 0 70 7 15 0 0 22 7 13
2018 Evaluation 3 19 29 38 11 0 0 49 21 36
2018 Data sciences 8 5 26 45 15 0 0 60 13 34
2018 Policy 10 20 37 25 8 0 0 33 30 406
2018 Project management 9 20 36 25 9 0 1 34 30 145
2018 Other services to the public 7 23 40 21 9 0 0 30 30 88
2018 None of the above 8 20 37 23 11 0 1 34 29 193
2017 Client contact centre 7 12 34 29 17 0 1 46 20 107
2017 Federal regulators 7 22 40 20 10 2 0 30 29 278
2017 Compliance, inspection and enforcement 6 17 39 23 14 0 0 37 23 410
2017 Communications or public affairs 12 18 42 18 9 0 0 28 31 140
2017 Access to information and privacy 30 23 29 19 0 0 0 19 52 16
2017 Security 5 31 22 22 21 0 0 43 36 19
2017 Science and technology 4 13 36 31 14 0 1 46 18 357
2017 Library services 0 23 38 34 6 0 0 39 23 18
2017 Legal services 6 17 37 34 4 0 2 39 23 48
2017 Administration and operations 8 18 32 27 14 0 1 42 26 502
2017 Human resources 9 22 30 26 11 0 2 38 32 176
2017 Financial management 5 16 41 23 14 0 0 37 21 154
2017 Procurement 5 25 31 28 10 0 0 39 30 39
2017 Real property 21 28 27 23 0 0 0 23 49 14
2017 Materiel management 0 16 20 22 42 0 0 64 16 12
2017 Information management 8 11 40 26 13 0 2 40 19 80
2017 Information technology 5 24 39 19 11 1 0 31 30 220
2017 Internal audit 0 32 28 34 7 0 0 41 32 14
2017 Evaluation 4 22 26 30 17 0 0 48 27 22
2017 Data sciences 12 16 36 15 21 0 0 37 28 24
2017 Policy 9 21 41 21 7 0 1 28 31 377
2017 Project management 9 24 38 18 10 0 1 28 33 148
2017 Other services to the public 7 13 39 30 7 1 2 39 20 90
2017 None of the above 7 18 32 27 15 0 0 42 26 237
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 38 28 15 8 5 1 6 40 60 103
2018 Federal regulators 31 25 22 10 10 2 0 32 68 289
2018 Compliance, inspection and enforcement 26 27 21 16 6 3 1 27 73 385
2018 Communications or public affairs 27 27 20 13 11 3 0 28 72 156
2018 Access to information and privacy 45 15 7 7 19 7 0 49 51 13
2018 Security 34 19 24 16 4 4 0 35 65 25
2018 Science and technology 35 30 16 10 6 3 0 36 64 304
2018 Library services 52 28 7 0 8 5 0 55 45 15
2018 Legal services 37 22 20 8 9 4 0 39 61 51
2018 Administration and operations 37 25 20 9 7 0 2 37 63 475
2018 Human resources 32 24 20 8 13 2 1 33 67 176
2018 Financial management 31 31 18 8 9 1 1 32 68 148
2018 Procurement 28 35 18 9 9 0 0 28 72 32
2018 Real property 11 36 31 22 0 0 0 11 89 18
2018 Materiel management 7 32 32 10 20 0 0 7 93 10
2018 Information management 47 18 18 11 7 0 0 47 53 81
2018 Information technology 36 25 17 10 7 3 1 38 62 206
2018 Internal audit 26 22 36 7 8 0 0 26 74 13
2018 Evaluation 40 16 27 11 6 0 0 40 60 35
2018 Data sciences 24 25 31 12 8 0 0 24 76 34
2018 Policy 31 26 20 11 11 2 0 32 68 405
2018 Project management 29 30 14 9 14 2 1 30 70 148
2018 Other services to the public 35 20 17 13 11 1 3 36 64 88
2018 None of the above 35 26 19 8 8 1 2 37 63 197
2017 Client contact centre 46 17 17 10 7 3 0 47 53 107
2017 Federal regulators 28 28 16 11 12 5 1 30 70 278
2017 Compliance, inspection and enforcement 27 25 20 12 13 3 1 28 72 411
2017 Communications or public affairs 24 19 20 14 18 5 1 26 74 140
2017 Access to information and privacy 64 24 12 0 0 0 0 64 36 16
2017 Security 37 10 34 5 10 0 5 39 61 20
2017 Science and technology 28 25 19 11 11 5 1 30 70 357
2017 Library services 61 17 11 5 0 6 0 65 35 18
2017 Legal services 25 29 27 6 8 4 0 26 74 48
2017 Administration and operations 32 23 17 13 11 2 2 34 66 500
2017 Human resources 30 21 21 14 9 3 2 31 69 176
2017 Financial management 28 27 22 9 13 1 1 28 72 154
2017 Procurement 25 24 25 13 10 3 0 26 74 38
2017 Real property 21 35 31 13 0 0 0 21 79 14
2017 Materiel management 25 25 20 14 16 0 0 25 75 12
2017 Information management 45 17 15 12 8 2 1 47 53 82
2017 Information technology 39 26 13 10 8 4 0 41 59 220
2017 Internal audit 35 0 26 13 7 19 0 43 57 14
2017 Evaluation 26 31 18 9 4 8 4 29 71 22
2017 Data sciences 11 24 12 26 17 7 4 13 87 24
2017 Policy 26 24 23 12 12 3 1 27 73 380
2017 Project management 25 25 20 13 14 2 1 26 74 148
2017 Other services to the public 28 26 22 8 4 7 3 32 68 91
2017 None of the above 31 22 20 13 9 4 1 32 68 238

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 24 58
2018 Federal regulators 19 192
2018 Compliance, inspection and enforcement 19 270
2018 Communications or public affairs 26 110
2018 Security 20 16
2018 Science and technology 14 188
2018 Legal services 30 30
2018 Administration and operations 20 291
2018 Human resources 29 115
2018 Financial management 19 99
2018 Procurement 13 23
2018 Real property 6 16
2018 Information management 26 43
2018 Information technology 14 124
2018 Internal audit 20 10
2018 Evaluation 23 22
2018 Data sciences 25 26
2018 Policy 17 273
2018 Project management 25 101
2018 Other services to the public 23 54
2018 None of the above 20 123
2017 Client contact centre 25 55
2017 Federal regulators 17 183
2017 Compliance, inspection and enforcement 15 290
2017 Communications or public affairs 36 98
2017 Security 34 12
2017 Science and technology 9 235
2017 Legal services 12 34
2017 Administration and operations 22 320
2017 Human resources 30 114
2017 Financial management 20 108
2017 Procurement 14 27
2017 Real property 0 11
2017 Information management 27 42
2017 Information technology 18 124
2017 Evaluation 14 14
2017 Data sciences 29 19
2017 Policy 18 268
2017 Project management 17 108
2017 Other services to the public 19 56
2017 None of the above 23 151

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 21 58
2018 Federal regulators 38 192
2018 Compliance, inspection and enforcement 35 270
2018 Communications or public affairs 30 110
2018 Security 37 16
2018 Science and technology 33 188
2018 Legal services 29 30
2018 Administration and operations 30 291
2018 Human resources 38 115
2018 Financial management 39 99
2018 Procurement 47 23
2018 Real property 29 16
2018 Information management 25 43
2018 Information technology 32 124
2018 Internal audit 40 10
2018 Evaluation 36 22
2018 Data sciences 42 26
2018 Policy 39 273
2018 Project management 39 101
2018 Other services to the public 33 54
2018 None of the above 34 123
2017 Client contact centre 35 55
2017 Federal regulators 34 183
2017 Compliance, inspection and enforcement 41 290
2017 Communications or public affairs 35 98
2017 Security 42 12
2017 Science and technology 34 235
2017 Legal services 35 34
2017 Administration and operations 33 320
2017 Human resources 39 114
2017 Financial management 38 108
2017 Procurement 55 27
2017 Real property 30 11
2017 Information management 43 42
2017 Information technology 33 124
2017 Evaluation 50 14
2017 Data sciences 61 19
2017 Policy 42 268
2017 Project management 38 108
2017 Other services to the public 30 56
2017 None of the above 37 151

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 19 58
2018 Federal regulators 17 192
2018 Compliance, inspection and enforcement 16 270
2018 Communications or public affairs 20 110
2018 Security 24 16
2018 Science and technology 16 188
2018 Legal services 17 30
2018 Administration and operations 14 291
2018 Human resources 27 115
2018 Financial management 17 99
2018 Procurement 21 23
2018 Real property 22 16
2018 Information management 22 43
2018 Information technology 18 124
2018 Internal audit 40 10
2018 Evaluation 18 22
2018 Data sciences 16 26
2018 Policy 18 273
2018 Project management 23 101
2018 Other services to the public 28 54
2018 None of the above 25 123
2017 Client contact centre 15 55
2017 Federal regulators 10 183
2017 Compliance, inspection and enforcement 13 290
2017 Communications or public affairs 19 98
2017 Security 17 12
2017 Science and technology 15 235
2017 Legal services 20 34
2017 Administration and operations 19 320
2017 Human resources 18 114
2017 Financial management 21 108
2017 Procurement 13 27
2017 Real property 0 11
2017 Information management 14 42
2017 Information technology 9 124
2017 Evaluation 7 14
2017 Data sciences 20 19
2017 Policy 12 268
2017 Project management 18 108
2017 Other services to the public 16 56
2017 None of the above 16 151

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 33 58
2018 Federal regulators 49 192
2018 Compliance, inspection and enforcement 38 270
2018 Communications or public affairs 38 110
2018 Security 43 16
2018 Science and technology 28 188
2018 Legal services 29 30
2018 Administration and operations 36 291
2018 Human resources 28 115
2018 Financial management 35 99
2018 Procurement 47 23
2018 Real property 41 16
2018 Information management 27 43
2018 Information technology 36 124
2018 Internal audit 40 10
2018 Evaluation 32 22
2018 Data sciences 29 26
2018 Policy 28 273
2018 Project management 35 101
2018 Other services to the public 26 54
2018 None of the above 38 123
2017 Client contact centre 42 55
2017 Federal regulators 50 183
2017 Compliance, inspection and enforcement 48 290
2017 Communications or public affairs 43 98
2017 Security 75 12
2017 Science and technology 31 235
2017 Legal services 47 34
2017 Administration and operations 36 320
2017 Human resources 28 114
2017 Financial management 47 108
2017 Procurement 39 27
2017 Real property 82 11
2017 Information management 34 42
2017 Information technology 43 124
2017 Evaluation 28 14
2017 Data sciences 15 19
2017 Policy 34 268
2017 Project management 37 108
2017 Other services to the public 31 56
2017 None of the above 33 151

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 3 58
2018 Federal regulators 8 192
2018 Compliance, inspection and enforcement 10 270
2018 Communications or public affairs 8 110
2018 Security 0 16
2018 Science and technology 6 188
2018 Legal services 7 30
2018 Administration and operations 4 291
2018 Human resources 10 115
2018 Financial management 7 99
2018 Procurement 13 23
2018 Real property 6 16
2018 Information management 10 43
2018 Information technology 7 124
2018 Internal audit 0 10
2018 Evaluation 5 22
2018 Data sciences 12 26
2018 Policy 9 273
2018 Project management 5 101
2018 Other services to the public 9 54
2018 None of the above 10 123
2017 Client contact centre 7 55
2017 Federal regulators 5 183
2017 Compliance, inspection and enforcement 8 290
2017 Communications or public affairs 7 98
2017 Security 8 12
2017 Science and technology 5 235
2017 Legal services 3 34
2017 Administration and operations 8 320
2017 Human resources 10 114
2017 Financial management 7 108
2017 Procurement 7 27
2017 Real property 0 11
2017 Information management 2 42
2017 Information technology 10 124
2017 Evaluation 0 14
2017 Data sciences 11 19
2017 Policy 9 268
2017 Project management 8 108
2017 Other services to the public 4 56
2017 None of the above 8 151

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 16 58
2018 Federal regulators 33 192
2018 Compliance, inspection and enforcement 27 270
2018 Communications or public affairs 19 110
2018 Security 25 16
2018 Science and technology 27 188
2018 Legal services 26 30
2018 Administration and operations 26 291
2018 Human resources 26 115
2018 Financial management 32 99
2018 Procurement 30 23
2018 Real property 18 16
2018 Information management 25 43
2018 Information technology 30 124
2018 Internal audit 40 10
2018 Evaluation 18 22
2018 Data sciences 24 26
2018 Policy 35 273
2018 Project management 30 101
2018 Other services to the public 31 54
2018 None of the above 29 123

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 25 58
2018 Federal regulators 29 192
2018 Compliance, inspection and enforcement 35 270
2018 Communications or public affairs 33 110
2018 Security 45 16
2018 Science and technology 32 188
2018 Legal services 36 30
2018 Administration and operations 39 291
2018 Human resources 38 115
2018 Financial management 37 99
2018 Procurement 23 23
2018 Real property 37 16
2018 Information management 45 43
2018 Information technology 38 124
2018 Internal audit 40 10
2018 Evaluation 27 22
2018 Data sciences 26 26
2018 Policy 37 273
2018 Project management 32 101
2018 Other services to the public 38 54
2018 None of the above 35 123
2017 Client contact centre 33 55
2017 Federal regulators 45 183
2017 Compliance, inspection and enforcement 41 290
2017 Communications or public affairs 39 98
2017 Security 41 12
2017 Science and technology 46 235
2017 Legal services 38 34
2017 Administration and operations 43 320
2017 Human resources 51 114
2017 Financial management 45 108
2017 Procurement 44 27
2017 Real property 27 11
2017 Information management 42 42
2017 Information technology 40 124
2017 Evaluation 57 14
2017 Data sciences 30 19
2017 Policy 40 268
2017 Project management 46 108
2017 Other services to the public 39 56
2017 None of the above 45 151

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Client contact centre 6 47 19 18 2 9 52
2018 Federal regulators 5 43 15 10 3 23 187
2018 Compliance, inspection and enforcement 5 40 18 15 7 15 263
2018 Communications or public affairs 4 48 20 9 3 16 106
2018 Security 21 36 6 0 12 25 16
2018 Science and technology 8 51 14 10 3 14 181
2018 Legal services 0 35 37 11 0 18 27
2018 Administration and operations 5 50 19 9 2 14 277
2018 Human resources 3 47 23 11 4 12 113
2018 Financial management 6 51 20 9 4 9 95
2018 Procurement 4 43 9 22 9 13 23
2018 Real property 12 65 10 0 6 6 16
2018 Information management 8 40 23 11 7 11 43
2018 Information technology 5 49 20 10 3 13 121
2018 Evaluation 0 63 24 5 0 9 22
2018 Data sciences 0 56 18 15 7 4 25
2018 Policy 6 41 25 9 5 14 266
2018 Project management 8 33 16 18 1 25 96
2018 Other services to the public 4 41 22 18 0 15 52
2018 None of the above 5 45 17 10 7 16 114
2017 Client contact centre 4 57 14 11 6 9 55
2017 Federal regulators 7 49 22 7 3 12 180
2017 Compliance, inspection and enforcement 4 46 20 9 5 16 292
2017 Communications or public affairs 2 42 23 18 2 13 98
2017 Security 9 45 18 9 0 18 11
2017 Science and technology 9 54 21 4 3 9 233
2017 Legal services 0 54 21 6 6 12 33
2017 Administration and operations 5 50 21 9 3 13 312
2017 Human resources 7 61 15 5 1 11 112
2017 Financial management 3 56 22 4 4 11 106
2017 Procurement 11 50 11 12 8 7 25
2017 Real property 17 36 39 0 0 8 11
2017 Information management 5 35 28 12 5 15 40
2017 Information technology 7 51 13 10 5 13 122
2017 Evaluation 7 50 21 7 0 15 14
2017 Data sciences 5 59 10 10 16 0 19
2017 Policy 4 48 21 11 5 11 264
2017 Project management 7 42 17 10 6 17 106
2017 Other services to the public 14 48 20 11 0 7 55
2017 None of the above 5 47 18 15 2 12 147

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 41 59 57
2018 Federal regulators 41 59 191
2018 Compliance, inspection and enforcement 39 61 265
2018 Communications or public affairs 32 68 110
2018 Security 36 64 16
2018 Science and technology 52 48 189
2018 Legal services 50 50 30
2018 Administration and operations 44 56 290
2018 Human resources 36 64 114
2018 Financial management 28 72 99
2018 Procurement 44 56 23
2018 Real property 37 63 16
2018 Information management 33 67 43
2018 Information technology 40 60 123
2018 Internal audit 50 50 10
2018 Evaluation 50 50 22
2018 Data sciences 35 65 26
2018 Policy 35 65 271
2018 Project management 41 59 101
2018 Other services to the public 38 62 54
2018 None of the above 43 57 122

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 47 9 11 15 6 1 12 64 23 104
2018 Federal regulators 43 19 16 7 10 0 5 65 18 290
2018 Compliance, inspection and enforcement 42 15 14 10 7 1 11 65 19 384
2018 Communications or public affairs 37 22 17 6 11 1 6 63 18 157
2018 Access to information and privacy 30 22 15 7 15 0 11 58 25 13
2018 Security 28 18 23 9 7 7 8 54 19 25
2018 Science and technology 45 16 12 8 6 1 11 70 16 305
2018 Library services 45 8 5 14 14 0 14 62 32 15
2018 Legal services 26 21 14 10 16 4 8 54 30 51
2018 Administration and operations 43 18 10 10 9 1 8 68 21 471
2018 Human resources 38 16 16 8 14 0 8 59 23 176
2018 Financial management 37 18 18 11 9 0 8 59 22 150
2018 Procurement 36 23 10 13 16 0 3 60 30 31
2018 Real property 33 27 14 9 5 0 11 68 16 18
2018 Materiel management 17 12 29 12 19 0 10 33 35 10
2018 Information management 37 24 16 6 8 1 8 67 15 82
2018 Information technology 40 15 12 9 15 1 9 60 26 206
2018 Internal audit 33 8 22 30 7 0 0 41 37 13
2018 Evaluation 43 10 13 16 5 0 12 61 24 36
2018 Data sciences 42 24 10 8 8 0 8 72 18 33
2018 Policy 41 15 15 10 11 1 7 61 23 405
2018 Project management 34 18 18 10 11 3 7 57 23 148
2018 Other services to the public 36 21 9 4 11 2 16 71 19 88
2018 None of the above 35 15 19 6 13 1 13 57 21 197

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 30 17 26 7 2 6 46 35 58
2018 Federal regulators 13 19 19 16 26 3 5 35 45 191
2018 Compliance, inspection and enforcement 9 23 19 16 21 3 8 37 42 270
2018 Communications or public affairs 17 19 20 20 19 2 4 38 41 110
2018 Security 30 27 12 8 23 0 0 57 31 16
2018 Science and technology 20 19 24 11 18 2 6 42 32 187
2018 Legal services 14 20 16 17 26 7 0 37 46 30
2018 Administration and operations 11 26 16 15 19 3 10 42 39 289
2018 Human resources 29 31 16 8 10 2 4 64 19 115
2018 Financial management 15 28 15 19 12 3 8 48 35 99
2018 Procurement 13 22 22 17 22 0 5 36 41 23
2018 Real property 6 35 28 18 6 0 6 44 26 16
2018 Information management 18 19 25 11 22 0 5 39 35 43
2018 Information technology 12 20 21 17 13 4 14 39 36 124
2018 Internal audit 30 20 10 20 10 0 10 56 33 10
2018 Evaluation 27 27 14 9 23 0 0 54 32 22
2018 Data sciences 15 43 12 10 17 3 0 60 28 26
2018 Policy 12 22 16 17 23 3 6 38 44 271
2018 Project management 11 25 16 13 26 1 8 39 43 101
2018 Other services to the public 10 21 12 31 18 4 4 34 53 53
2018 None of the above 12 21 16 15 27 1 8 36 46 122
2017 Client contact centre 13 23 27 16 11 4 7 40 30 56
2017 Federal regulators 7 20 13 23 23 4 10 32 52 183
2017 Compliance, inspection and enforcement 12 18 17 15 26 3 10 34 46 292
2017 Communications or public affairs 5 24 15 23 23 1 9 32 51 98
2017 Security 34 8 25 17 0 0 17 50 20 12
2017 Science and technology 15 21 17 13 24 3 7 40 41 235
2017 Legal services 15 18 21 12 20 3 12 38 38 34
2017 Administration and operations 13 23 17 12 23 2 10 41 40 321
2017 Human resources 16 34 13 10 14 1 12 58 27 114
2017 Financial management 18 23 14 14 21 3 7 45 39 109
2017 Procurement 10 26 11 18 24 4 7 41 48 27
2017 Information management 22 21 16 13 17 9 2 49 34 42
2017 Information technology 15 25 13 17 16 2 13 46 38 125
2017 Evaluation 14 36 21 14 7 0 8 54 22 14
2017 Data sciences 15 37 9 5 16 0 19 63 25 19
2017 Policy 8 23 13 22 26 1 7 33 53 268
2017 Project management 8 18 18 13 29 3 11 31 48 108
2017 Other services to the public 16 14 24 15 19 0 12 33 39 57
2017 None of the above 12 15 20 19 20 2 12 31 45 152

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 5 23 15 17 28 4 8 31 51 58
2018 Federal regulators 3 13 14 21 41 2 7 17 68 191
2018 Compliance, inspection and enforcement 4 12 14 18 42 3 7 18 67 270
2018 Communications or public affairs 6 10 14 28 31 4 8 18 66 110
2018 Security 6 20 6 27 41 0 0 26 68 16
2018 Science and technology 7 9 17 19 39 5 5 18 63 187
2018 Legal services 7 20 10 23 37 3 0 28 62 30
2018 Administration and operations 3 14 18 20 34 4 6 19 60 292
2018 Human resources 7 14 11 13 45 2 7 23 65 115
2018 Financial management 3 16 17 23 34 2 5 20 62 99
2018 Procurement 0 9 13 17 52 9 0 10 76 23
2018 Real property 0 23 34 6 31 6 0 24 39 16
2018 Information management 7 16 17 16 37 0 7 24 57 43
2018 Information technology 6 14 15 21 32 3 8 23 60 124
2018 Internal audit 0 0 0 40 40 10 10 0 100 10
2018 Evaluation 0 9 27 13 37 13 0 10 58 22
2018 Data sciences 6 25 10 5 51 3 0 32 57 26
2018 Policy 4 15 12 16 44 3 6 21 66 273
2018 Project management 6 11 13 17 44 2 7 18 67 101
2018 Other services to the public 6 14 12 22 42 2 2 21 67 54
2018 None of the above 5 11 13 14 43 3 10 19 65 122
2017 Client contact centre 6 4 18 27 36 0 11 10 70 56
2017 Federal regulators 1 9 14 17 46 4 8 12 72 183
2017 Compliance, inspection and enforcement 3 8 12 17 49 2 8 12 75 291
2017 Communications or public affairs 3 11 6 22 55 2 1 15 79 98
2017 Security 0 8 33 17 25 0 17 10 50 12
2017 Science and technology 3 12 14 13 43 5 10 18 65 235
2017 Legal services 6 6 18 21 41 6 3 13 67 34
2017 Administration and operations 3 8 12 17 52 3 5 12 75 319
2017 Human resources 1 13 14 15 45 5 7 16 68 114
2017 Financial management 2 8 12 26 47 1 4 11 77 109
2017 Procurement 6 11 7 10 49 4 13 21 71 27
2017 Real property 0 17 21 17 26 0 18 21 53 11
2017 Information management 4 15 18 22 35 0 6 21 61 42
2017 Information technology 5 14 16 14 43 1 7 20 62 125
2017 Evaluation 0 0 7 21 57 0 15 0 92 14
2017 Data sciences 0 21 19 10 41 0 10 23 56 19
2017 Policy 2 8 12 15 54 3 5 12 75 266
2017 Project management 3 9 10 21 48 5 4 13 76 107
2017 Other services to the public 3 5 17 24 38 2 10 10 71 57
2017 None of the above 2 9 13 15 46 4 10 14 71 154
Report a problem or mistake on this page
Date modified: