2018 Public Service Employee Survey Results by Theme for Innovation, Science and Economic Development Canada by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 36 41 11 8 2 1 0 78 11 107
2018 Non-shift worker 33 41 13 8 5 0 0 74 13 3326
2017 Shift worker 32 47 12 6 3 0 0 79 9 131
2017 Non-shift worker 32 43 12 9 5 0 0 75 13 3440
2014 Shift worker 26 47 17 9 1 0 0 73 10 98
2014 Non-shift worker 28 44 13 9 6 0 0 73 15 3446
2011 Shift worker 33 41 18 4 2 1 1 76 6 167
2011 Non-shift worker 32 40 14 8 5 0 0 72 14 3735
2008 Shift worker 35 44 15 4 2 0 0 79 6 121
2008 Non-shift worker 31 43 12 9 5 0 0 74 14 3403

Question 9. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 42 39 10 5 5 0 0 81 10 107
2018 Non-shift worker 34 36 13 10 7 0 0 70 17 3329
2017 Shift worker 36 36 15 8 4 1 0 73 12 131
2017 Non-shift worker 31 37 14 10 8 0 0 68 18 3438

Question 10. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 42 37 13 4 4 0 0 79 8 107
2018 Non-shift worker 46 35 11 5 2 0 0 82 7 3310
2017 Shift worker 41 42 12 3 1 0 0 83 5 130
2017 Non-shift worker 48 35 11 4 2 0 0 83 6 3431
2014 Shift worker 47 43 8 2 0 0 0 90 2 98
2014 Non-shift worker 54 31 9 3 2 0 0 86 5 3442
2011 Shift worker 56 33 9 1 1 0 1 89 2 167
2011 Non-shift worker 53 34 9 3 1 0 0 87 4 3743

Question 14. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 43 36 16 2 3 0 0 79 5 108
2018 Non-shift worker 39 38 13 7 4 0 0 77 10 3338
2017 Shift worker 45 39 10 4 2 0 0 83 7 131
2017 Non-shift worker 39 39 12 7 3 0 0 78 10 3433
2014 Shift worker 31 45 16 7 0 0 0 76 7 98
2014 Non-shift worker 37 41 12 6 4 0 0 78 10 3447
2011 Shift worker 39 43 13 3 0 1 1 83 4 167
2011 Non-shift worker 38 43 10 6 3 0 0 81 9 3740
2008 Shift worker 40 45 10 5 0 0 0 85 5 121
2008 Non-shift worker 39 42 9 6 3 0 0 82 10 3417

Question 43. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 58 34 3 2 1 2 0 94 3 107
2018 Non-shift worker 40 32 16 6 5 1 0 72 11 3322
2017 Shift worker 55 24 12 4 3 2 0 80 8 131
2017 Non-shift worker 39 32 16 7 5 1 0 71 12 3427
2014 Shift worker 35 39 18 6 3 0 0 73 9 98
2014 Non-shift worker 33 37 15 8 5 1 0 71 13 3447
2011 Shift worker 29 38 19 10 4 1 0 66 14 167
2011 Non-shift worker 30 35 20 9 5 1 0 66 14 3734

Question 44. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 54 35 5 3 2 1 0 91 4 108
2018 Non-shift worker 38 34 15 7 4 0 0 73 12 3309
2017 Shift worker 49 32 10 4 3 2 0 82 8 131
2017 Non-shift worker 37 35 15 8 5 0 0 73 13 3434
2014 Shift worker 35 40 15 9 1 0 0 75 10 98
2014 Non-shift worker 33 38 16 8 5 1 0 71 13 3445
2011 Shift worker 28 40 20 10 2 0 0 68 12 166
2011 Non-shift worker 29 39 17 9 5 0 0 69 14 3732
2008 Shift worker 29 43 20 5 3 1 0 72 8 121
2008 Non-shift worker 29 40 15 10 6 0 0 69 16 3417

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 44 27 18 5 3 4 0 73 9 108
2018 Non-shift worker 33 25 19 11 8 3 0 60 20 3331
2017 Shift worker 42 23 15 9 8 4 0 67 18 131
2017 Non-shift worker 32 26 19 11 8 4 1 61 20 3437
2014 Shift worker 31 26 26 6 7 3 1 59 13 98
2014 Non-shift worker 30 26 19 11 8 4 1 59 20 3445
2011 Shift worker 32 29 16 10 8 4 1 64 19 166
2011 Non-shift worker 29 26 19 11 9 5 1 59 21 3733
2008 Shift worker 31 21 24 8 8 7 0 56 18 121
2008 Non-shift worker 26 29 17 13 9 5 1 58 23 3414
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 60 24 11 5 1 0 0 84 6 107
2018 Non-shift worker 52 27 10 6 4 1 1 80 9 3311
2017 Shift worker 54 31 7 5 2 1 1 86 7 130
2017 Non-shift worker 50 29 10 5 4 2 1 81 9 3440
2014 Shift worker 42 37 17 3 0 1 0 80 3 98
2014 Non-shift worker 47 30 11 5 4 2 1 79 10 3446
2011 Shift worker 41 30 17 7 2 1 1 73 10 167
2011 Non-shift worker 45 31 11 7 4 2 0 78 11 3739
2008 Shift worker 41 35 17 4 1 1 1 78 5 121
2008 Non-shift worker 38 33 12 8 6 3 1 73 14 3416

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 50 32 12 6 0 0 0 82 6 107
2018 Non-shift worker 48 31 9 7 4 1 0 80 11 3311
2017 Shift worker 52 29 10 6 1 1 0 83 7 131
2017 Non-shift worker 48 31 9 7 4 1 0 80 11 3433
2014 Shift worker 44 32 15 7 2 0 0 76 9 98
2014 Non-shift worker 44 34 9 7 5 0 0 79 12 3444
2011 Shift worker 40 36 10 10 2 0 1 77 12 167
2011 Non-shift worker 41 34 10 8 5 1 0 76 14 3736
2008 Shift worker 41 35 12 9 3 1 0 76 11 121
2008 Non-shift worker 35 35 11 10 7 1 0 71 17 3415

Question 26. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 63 22 9 5 2 0 0 85 7 107
2018 Non-shift worker 53 27 9 6 5 0 0 80 10 3318
2017 Shift worker 59 27 6 3 4 1 0 87 7 131
2017 Non-shift worker 54 26 9 5 5 0 0 81 10 3432
2014 Shift worker 49 33 12 4 2 0 0 82 6 98
2014 Non-shift worker 51 29 9 6 4 0 0 81 10 3446

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 55 25 8 6 2 4 0 83 8 109
2018 Non-shift worker 31 31 16 8 7 7 0 67 16 3342
2017 Shift worker 42 29 9 2 8 8 1 79 11 131
2017 Non-shift worker 29 32 16 8 7 8 0 67 16 3438
2014 Shift worker 25 34 17 6 6 11 1 68 14 98
2014 Non-shift worker 27 35 16 8 5 10 0 68 15 3444
2011 Shift worker 20 29 24 6 4 18 0 60 12 166
2011 Non-shift worker 23 31 20 9 7 9 1 60 18 3745

Question 30. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 49 28 14 5 3 1 0 78 8 108
2018 Non-shift worker 28 32 17 12 9 2 0 61 21 3339
2017 Shift worker 39 30 12 4 7 6 2 75 12 131
2017 Non-shift worker 27 32 19 11 9 3 0 60 20 3436
2014 Shift worker 26 34 18 11 6 4 0 63 18 98
2014 Non-shift worker 24 35 18 13 7 3 0 61 21 3444
2011 Shift worker 20 32 26 13 4 5 0 55 17 165
2011 Non-shift worker 19 33 21 13 11 3 0 53 25 3730
2008 Shift worker 23 32 29 10 4 2 0 56 15 121
2008 Non-shift worker 19 34 18 15 11 2 0 55 26 3413

Question 31. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 34 34 15 9 2 5 0 72 12 107
2018 Non-shift worker 20 30 20 14 10 5 0 53 26 3338
2017 Shift worker 33 23 17 9 4 13 2 65 16 130
2017 Non-shift worker 19 31 20 14 9 6 0 53 26 3433
2014 Shift worker 24 29 22 13 5 7 0 57 19 98
2014 Non-shift worker 16 33 21 16 9 6 0 52 26 3442
2011 Shift worker 15 38 23 12 4 9 0 58 17 166
2011 Non-shift worker 12 31 22 18 9 6 0 47 30 3743
2008 Shift worker 10 38 30 13 3 7 0 51 17 121
2008 Non-shift worker 9 32 22 19 11 7 0 44 33 3414

Question 32. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 37 26 18 12 6 1 0 63 19 108
2018 Non-shift worker 17 33 18 17 12 2 0 52 30 3342
2017 Shift worker 36 26 18 8 6 4 2 67 14 131
2017 Non-shift worker 19 33 18 15 11 3 0 54 27 3431
2014 Shift worker 27 34 18 14 5 2 0 62 20 98
2014 Non-shift worker 16 37 19 15 10 3 0 55 26 3443
2011 Shift worker 14 45 21 11 7 1 1 60 18 165
2011 Non-shift worker 13 33 19 19 12 3 0 48 32 3742
2008 Shift worker 22 36 25 8 6 4 0 60 15 122
2008 Non-shift worker 14 35 17 21 11 3 0 50 33 3414
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 47 29 8 7 8 0 1 77 15 108
2018 Non-shift worker 31 33 16 11 8 0 0 65 19 3329
2017 Shift worker 37 36 13 9 4 0 0 73 13 131
2017 Non-shift worker 28 37 15 12 8 0 0 65 19 3437
2014 Shift worker 22 35 21 13 8 0 0 57 22 98
2014 Non-shift worker 24 36 17 14 8 0 0 60 22 3442
2011 Shift worker 22 37 19 11 9 1 1 60 20 167
2011 Non-shift worker 23 39 17 13 8 0 0 62 21 3738

Question 7. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 42 35 13 6 5 0 0 77 11 108
2018 Non-shift worker 34 39 13 10 4 0 0 73 14 3338
2017 Shift worker 31 46 10 9 4 0 0 77 13 130
2017 Non-shift worker 33 40 13 10 4 0 0 73 14 3439

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 25 18 19 13 7 16 2 52 25 104
2018 Non-shift worker 14 24 19 14 11 15 3 46 30 3322
2017 Shift worker 16 16 16 11 5 29 7 50 25 131
2017 Non-shift worker 14 23 19 13 10 18 3 47 30 3433
2014 Shift worker 17 24 21 17 7 12 3 48 28 98
2014 Non-shift worker 13 22 20 16 11 16 3 43 33 3441

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 53 28 10 4 2 2 1 84 6 107
2018 Non-shift worker 44 33 11 7 4 0 0 77 12 3320
2017 Shift worker 44 29 14 7 3 1 2 75 10 131
2017 Non-shift worker 41 35 12 7 4 0 0 77 11 3441
2014 Shift worker 37 39 17 6 1 0 0 76 7 98
2014 Non-shift worker 39 37 11 7 5 1 0 77 12 3448
2011 Shift worker 37 33 16 8 5 0 1 71 13 167
2011 Non-shift worker 37 37 12 9 5 0 0 74 14 3739
2008 Shift worker 34 35 19 8 2 0 2 70 11 121
2008 Non-shift worker 31 36 13 11 8 1 1 68 19 3417

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 51 16 16 8 0 0 8 73 9 12
2017 Non-shift worker 28 36 13 8 4 3 7 71 14 861
2014 Shift worker 34 33 17 0 0 8 8 79 0 12
2014 Non-shift worker 30 35 14 7 5 3 6 71 14 834

Job fit and development

Question 1. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 37 46 6 8 2 0 1 84 10 108
2018 Non-shift worker 30 44 11 10 4 0 1 75 14 3337
2017 Shift worker 40 38 8 10 4 0 0 78 14 131
2017 Non-shift worker 33 38 12 11 6 0 0 72 17 3443
2014 Shift worker 40 41 9 7 3 0 0 81 10 98
2014 Non-shift worker 33 39 12 11 5 0 1 73 16 3446
2011 Shift worker 30 46 12 6 3 0 2 78 10 167
2011 Non-shift worker 32 41 13 9 4 0 1 74 13 3738
2008 Shift worker 30 43 14 8 4 0 1 74 12 121
2008 Non-shift worker 30 43 13 9 3 0 1 74 13 3414

Question 2. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 28 36 20 11 5 0 0 64 16 108
2018 Non-shift worker 39 38 12 7 3 0 0 78 11 3333
2017 Shift worker 31 42 16 8 4 0 0 73 12 131
2017 Non-shift worker 38 39 12 6 4 0 0 78 10 3440
2014 Shift worker 29 44 14 8 2 2 0 75 10 98
2014 Non-shift worker 37 40 12 7 4 0 0 77 11 3446
2011 Shift worker 42 35 16 4 1 0 1 79 5 165
2011 Non-shift worker 41 36 12 6 4 0 0 78 10 3736
2008 Shift worker 35 44 11 7 2 1 0 80 9 121
2008 Non-shift worker 35 41 12 7 4 0 0 77 11 3415

Question 3. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 30 44 11 8 7 0 0 74 14 108
2018 Non-shift worker 45 39 7 6 3 0 0 84 9 3305
2017 Shift worker 40 43 7 7 2 0 0 84 9 131
2017 Non-shift worker 45 38 8 6 3 0 0 83 9 3436
2014 Shift worker 37 39 15 7 2 0 0 76 9 98
2014 Non-shift worker 43 38 9 6 3 0 0 81 10 3439
2011 Shift worker 44 35 11 5 4 0 1 80 9 167
2011 Non-shift worker 45 38 8 6 3 0 0 83 9 3735
2008 Shift worker 33 52 9 5 0 0 1 86 5 121
2008 Non-shift worker 43 41 8 5 3 0 0 84 9 3419

Question 37. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 36 36 12 4 4 7 0 78 9 109
2018 Non-shift worker 25 33 17 13 9 2 0 59 23 3324
2017 Shift worker 40 28 15 7 3 6 0 72 11 131
2017 Non-shift worker 28 35 15 11 8 3 1 65 20 3433
2014 Shift worker 32 37 15 10 1 3 2 72 12 98
2014 Non-shift worker 24 35 17 13 9 3 0 60 23 3443
2011 Shift worker 27 34 20 9 6 2 1 63 16 167
2011 Non-shift worker 25 35 16 13 10 2 0 61 23 3740
2008 Shift worker 27 38 23 9 3 1 0 65 13 121
2008 Non-shift worker 20 38 18 13 9 2 0 59 22 3414

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 32 34 10 13 7 3 0 68 21 108
2018 Non-shift worker 22 27 15 15 18 2 2 50 34 3335
2017 Shift worker 25 29 13 13 8 5 7 62 24 131
2017 Non-shift worker 21 26 15 16 17 2 2 50 34 3434
2014 Shift worker 20 26 20 13 15 4 1 49 30 98
2014 Non-shift worker 16 23 16 17 22 3 2 42 41 3445
2011 Shift worker 18 24 22 21 9 1 4 45 32 167
2011 Non-shift worker 14 25 16 17 24 2 2 40 43 3734
2008 Shift worker 23 29 17 14 10 4 3 56 26 121
2008 Non-shift worker 15 29 16 18 19 2 2 45 38 3416

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 31 36 14 9 6 1 3 70 15 108
2018 Non-shift worker 31 38 13 10 7 0 0 70 17 3321
2017 Shift worker 36 33 15 11 5 0 0 69 16 130
2017 Non-shift worker 31 38 14 11 6 0 0 69 17 3428
2014 Shift worker 25 35 22 8 9 0 1 61 18 98
2014 Non-shift worker 24 42 13 13 8 0 0 66 21 3447
2011 Shift worker 33 35 17 9 4 0 1 69 14 167
2011 Non-shift worker 30 39 14 10 6 0 0 69 17 3741

Question 12. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 38 36 14 5 4 2 1 76 10 108
2018 Non-shift worker 35 32 15 10 7 0 0 67 17 3315
2017 Shift worker 41 35 14 6 5 0 0 76 11 131
2017 Non-shift worker 33 34 15 10 7 0 0 68 17 3428
2014 Shift worker 31 35 16 10 7 0 0 66 17 98
2014 Non-shift worker 28 36 15 13 8 0 0 64 21 3445

Question 13. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 40 35 13 7 4 1 0 76 11 108
2018 Non-shift worker 33 36 15 9 6 0 1 70 15 3323
2017 Shift worker 37 41 12 7 3 0 0 78 10 131
2017 Non-shift worker 34 37 14 8 5 0 1 72 14 3432
2014 Shift worker 28 46 12 10 3 1 1 75 13 98
2014 Non-shift worker 29 39 16 10 5 1 0 69 15 3444
2011 Shift worker 35 39 16 6 2 1 0 75 8 166
2011 Non-shift worker 35 41 13 6 3 1 1 77 10 3737

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 33 36 17 4 2 6 2 75 6 109
2018 Non-shift worker 22 36 21 10 7 4 0 61 17 3337
2017 Shift worker 26 31 24 4 5 10 2 64 9 131
2017 Non-shift worker 22 36 20 11 7 4 1 61 18 3433

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 50 29 4 9 6 1 1 81 15 107
2018 Non-shift worker 48 30 9 8 4 0 0 79 12 3331
2017 Shift worker 51 24 15 6 2 1 1 76 8 131
2017 Non-shift worker 47 31 9 6 5 0 0 79 12 3438
2014 Shift worker 40 37 18 4 2 0 0 76 6 98
2014 Non-shift worker 43 33 10 8 5 0 0 77 13 3445
2011 Shift worker 37 34 16 8 2 1 2 73 10 167
2011 Non-shift worker 45 35 9 6 3 0 1 81 9 3739

Question 15. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 58 29 8 5 0 0 1 87 5 109
2018 Non-shift worker 38 31 17 8 5 0 0 70 13 3340
2017 Shift worker 62 27 6 5 0 1 0 90 5 131
2017 Non-shift worker 38 35 16 7 3 0 1 73 10 3443
2014 Shift worker 47 34 14 4 1 0 0 81 5 98
2014 Non-shift worker 36 37 17 6 3 0 0 73 9 3446
2011 Shift worker 36 40 14 6 3 0 1 77 9 167
2011 Non-shift worker 36 37 17 6 4 0 0 73 10 3736
2008 Shift worker 31 44 16 6 4 0 0 74 10 121
2008 Non-shift worker 27 39 20 9 5 0 0 66 14 3421

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2018 Shift worker 29 27 44 109
2018 Non-shift worker 29 36 35 3339
2017 Shift worker 33 30 37 131
2017 Non-shift worker 28 38 34 3441
2014 Shift worker 29 38 33 98
2014 Non-shift worker 27 39 34 3447
2011 Shift worker 29 45 26 166
2011 Non-shift worker 28 40 32 3744

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2018 Shift worker 0 25 33 3 30 8 30
2018 Non-shift worker 13 25 43 5 6 8 965
2017 Shift worker 7 12 26 4 44 8 42
2017 Non-shift worker 16 24 40 6 6 8 951
2014 Shift worker 14 21 34 11 9999 19 29
2014 Non-shift worker 19 24 38 9 9999 10 945
2011 Shift worker 23 27 37 2 9999 11 48
2011 Non-shift worker 19 24 41 8 9999 9 1049
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 47 43 5 4 2 0 0 89 6 108
2018 Non-shift worker 46 40 8 4 2 0 0 86 6 3337
2017 Shift worker 40 36 13 6 3 1 1 78 10 131
2017 Non-shift worker 42 40 10 6 3 0 0 82 8 3432
2014 Shift worker 38 43 12 4 3 0 0 81 7 98
2014 Non-shift worker 38 42 11 5 3 1 0 81 8 3447
2011 Shift worker 39 46 6 8 1 1 1 85 9 167
2011 Non-shift worker 38 42 11 6 3 1 0 80 8 3738
2008 Shift worker 37 47 11 2 3 0 0 84 5 121
2008 Non-shift worker 40 39 11 6 4 1 0 80 9 3417

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 34 50 10 3 1 1 0 85 5 108
2018 Non-shift worker 26 43 16 9 4 1 0 70 13 3333
2017 Shift worker 38 38 12 6 3 2 2 78 10 130
2017 Non-shift worker 28 43 15 8 4 1 0 73 12 3439
2014 Shift worker 27 47 14 7 3 2 0 76 10 98
2014 Non-shift worker 25 43 18 9 3 2 0 70 12 3447
2011 Shift worker 25 47 19 3 2 2 0 74 6 166
2011 Non-shift worker 23 41 18 12 5 2 0 65 17 3734

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 10 16 25 28 14 2 4 45 28 109
2018 Non-shift worker 10 23 37 20 8 1 1 29 34 3333
2017 Shift worker 5 18 37 19 17 1 3 37 24 131
2017 Non-shift worker 10 22 36 19 10 1 3 30 33 3425
2014 Shift worker 4 30 39 13 11 2 1 25 35 98
2014 Non-shift worker 8 25 38 18 7 1 2 26 35 3442
2011 Shift worker 8 30 33 19 6 1 2 26 39 166
2011 Non-shift worker 10 25 34 20 7 1 2 28 36 3736
2008 Shift worker 12 33 28 18 8 1 1 26 46 121
2008 Non-shift worker 10 28 34 18 7 1 2 26 39 3413

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 8 11 16 27 27 6 3 61 21 109
2018 Non-shift worker 8 15 27 29 17 2 2 48 24 3323
2017 Shift worker 6 9 20 23 29 5 6 59 18 131
2017 Non-shift worker 8 14 25 27 18 3 4 49 24 3419
2014 Shift worker 5 15 38 18 20 3 1 39 21 98
2014 Non-shift worker 6 16 27 29 16 3 3 48 24 3437
2011 Shift worker 5 14 31 26 17 3 5 46 21 165
2011 Non-shift worker 8 15 27 28 15 3 4 46 25 3732
2008 Shift worker 7 21 33 18 11 6 3 33 31 121
2008 Non-shift worker 9 20 28 26 13 2 3 40 30 3407

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 8 13 29 21 15 11 3 42 24 108
2018 Non-shift worker 16 22 31 18 9 1 2 29 39 3333
2017 Shift worker 13 21 27 15 16 4 5 33 37 131
2017 Non-shift worker 16 23 29 17 10 2 4 28 42 3424
2014 Shift worker 18 26 30 10 11 2 3 22 46 98
2014 Non-shift worker 20 25 27 15 8 2 3 23 48 3435
2011 Shift worker 12 27 26 19 8 3 5 29 43 165
2011 Non-shift worker 19 24 27 16 9 2 3 27 45 3735
2008 Shift worker 18 23 27 16 9 4 2 27 44 121
2008 Non-shift worker 17 26 30 15 8 2 3 24 45 3408

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 3 13 20 26 30 5 3 61 18 109
2018 Non-shift worker 9 17 32 27 13 1 1 41 26 3316
2017 Shift worker 2 8 23 32 30 3 1 65 11 131
2017 Non-shift worker 9 15 31 27 15 1 3 43 25 3415
2014 Shift worker 6 14 37 21 16 3 3 40 21 98
2014 Non-shift worker 8 17 35 25 11 1 2 38 26 3433
2011 Shift worker 8 12 34 26 15 1 4 43 21 164
2011 Non-shift worker 8 16 34 27 12 1 2 40 25 3729
2008 Shift worker 7 19 30 25 15 2 2 41 27 121
2008 Non-shift worker 9 20 34 25 10 1 2 36 29 3404

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 10 11 16 25 25 8 5 58 24 109
2018 Non-shift worker 15 22 29 19 11 1 2 32 38 3334
2017 Shift worker 7 12 20 22 32 1 6 58 20 129
2017 Non-shift worker 14 21 28 18 14 1 4 34 37 3426
2014 Shift worker 9 21 26 19 17 4 5 39 33 98
2014 Non-shift worker 15 24 31 17 10 1 3 28 41 3435
2011 Shift worker 11 16 32 20 15 1 5 38 28 163
2011 Non-shift worker 14 24 30 18 10 1 4 29 40 3737
2008 Shift worker 12 18 29 21 14 1 4 37 32 120
2008 Non-shift worker 14 24 29 18 10 1 3 30 40 3403

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 10 14 13 23 23 14 4 56 28 109
2018 Non-shift worker 11 18 26 23 16 3 3 41 31 3320
2017 Shift worker 6 14 24 20 23 10 3 50 22 131
2017 Non-shift worker 11 15 24 23 18 3 5 45 29 3426
2014 Shift worker 7 10 21 35 20 3 4 59 19 98
2014 Non-shift worker 6 12 24 30 20 3 5 54 20 3433
2011 Shift worker 7 15 28 27 13 4 6 44 25 165
2011 Non-shift worker 6 13 26 27 19 3 6 50 21 3723
2008 Shift worker 11 26 26 17 12 2 5 31 40 121
2008 Non-shift worker 11 18 25 25 15 2 4 42 31 3409

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 6 16 25 19 21 6 6 46 26 109
2018 Non-shift worker 13 21 33 20 10 2 2 31 35 3332
2017 Shift worker 13 10 20 23 22 7 5 51 26 131
2017 Non-shift worker 13 19 33 18 11 3 3 30 34 3426
2014 Shift worker 10 14 41 16 13 3 3 31 26 98
2014 Non-shift worker 16 23 31 16 9 3 3 26 41 3438

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 54 26 10 6 3 1 0 81 9 106
2018 Non-shift worker 44 31 9 9 6 1 0 76 15 3317
2017 Shift worker 59 28 6 4 2 1 0 88 6 130
2017 Non-shift worker 47 30 8 8 6 1 0 77 14 3437
2014 Shift worker 48 34 10 4 3 1 0 83 7 98
2014 Non-shift worker 45 30 9 9 6 1 0 76 15 3446

Question 20. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 59 28 8 4 2 0 0 86 5 105
2018 Non-shift worker 51 33 6 6 3 0 0 85 9 3321
2017 Shift worker 57 32 6 3 2 0 0 90 5 131
2017 Non-shift worker 48 35 8 6 3 0 0 83 9 3434
2014 Shift worker 44 41 9 4 1 0 1 85 5 98
2014 Non-shift worker 45 39 8 6 2 0 0 84 8 3442

Question 21. The people I work with value my ideas and opinions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 49 33 12 4 1 2 0 83 5 104
2018 Non-shift worker 43 37 11 5 3 1 0 81 8 3328

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 58 29 6 2 1 3 1 91 3 107
2018 Non-shift worker 46 34 12 3 2 3 0 83 5 3317
2017 Shift worker 44 35 15 1 1 3 1 82 3 130
2017 Non-shift worker 40 35 14 3 3 4 1 79 6 3438
2014 Shift worker 48 34 12 3 2 1 0 83 5 98
2014 Non-shift worker 44 34 12 3 2 5 0 82 5 3443

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 61 29 5 1 1 3 0 93 2 109
2018 Non-shift worker 44 37 11 5 2 1 0 82 7 3328
2017 Shift worker 58 28 8 1 2 3 0 89 3 131
2017 Non-shift worker 38 40 12 4 3 2 0 81 7 3435
2014 Shift worker 42 40 11 2 3 2 0 84 5 98
2014 Non-shift worker 41 38 11 5 2 3 0 82 7 3445
2011 Shift worker 34 37 21 3 2 3 0 74 4 166
2011 Non-shift worker 33 37 16 6 4 4 0 73 11 3742

Question 42. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 66 25 2 3 1 2 0 93 4 109
2018 Non-shift worker 50 35 9 4 3 0 0 84 7 3327
2017 Shift worker 66 23 7 3 1 1 0 89 4 131
2017 Non-shift worker 47 36 8 5 3 0 0 84 8 3434
2014 Shift worker 46 41 7 5 1 0 0 87 6 98
2014 Non-shift worker 48 35 10 4 2 1 0 84 7 3443
2011 Shift worker 37 44 15 3 1 1 0 81 4 164
2011 Non-shift worker 40 37 12 6 4 1 0 78 9 3730
2008 Shift worker 36 45 9 3 5 2 1 83 8 121
2008 Non-shift worker 34 41 13 7 5 1 0 76 12 3411

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 36 29 16 5 5 4 6 71 11 106
2018 Non-shift worker 25 31 17 9 7 7 3 63 18 3321
2017 Shift worker 36 29 9 5 6 7 8 77 12 131
2017 Non-shift worker 29 31 14 9 7 5 5 67 17 3441
2014 Shift worker 23 38 17 6 9 5 2 65 16 98
2014 Non-shift worker 30 31 15 8 6 6 4 68 15 3441

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 40 34 14 7 2 3 0 76 10 108
2018 Non-shift worker 29 36 14 10 6 3 1 68 17 3334
2017 Shift worker 34 32 10 9 9 4 2 70 19 130
2017 Non-shift worker 32 36 13 9 5 4 1 71 15 3437
2014 Shift worker 31 41 10 8 6 3 1 75 14 98
2014 Non-shift worker 34 38 12 8 4 4 1 75 12 3444
2011 Shift worker 25 34 16 14 5 5 1 63 20 165
2011 Non-shift worker 31 32 15 10 6 5 1 67 17 3739
2008 Shift worker 23 36 16 8 11 5 1 63 20 121
2008 Non-shift worker 26 32 15 12 7 5 2 63 21 3415

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 42 38 9 5 1 5 0 84 7 108
2018 Non-shift worker 31 37 19 7 4 2 0 69 11 3326

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 29 26 15 10 6 12 2 64 18 108
2018 Non-shift worker 16 23 20 13 13 11 3 45 31 3335
2017 Shift worker 26 23 15 7 8 14 7 62 19 130
2017 Non-shift worker 16 21 19 13 15 13 4 44 34 3437
2014 Shift worker 13 24 21 14 12 14 1 44 31 98
2014 Non-shift worker 14 21 19 15 15 12 4 42 36 3445
2011 Shift worker 14 21 23 15 10 14 4 42 30 166
2011 Non-shift worker 12 19 19 15 15 16 4 39 37 3742

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 10 90 108
2018 Non-shift worker 12 88 3341

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Survey year Demographic
(%)
Total responses
2018 Shift worker 0 11
2018 Non-shift worker 8 414

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2018 Shift worker 0 11
2018 Non-shift worker 5 414

Question 49g. From whom did you experience harassment on the job? Other

Survey year Demographic
(%)
Total responses
2018 Shift worker 0 11
2018 Non-shift worker 3 414

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2018 Shift worker 51 11
2018 Non-shift worker 6 414

Question 50j. Please indicate the nature of the harassment you experienced. Threat

Survey year Demographic
(%)
Total responses
2018 Shift worker 0 11
2018 Non-shift worker 9 414

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2018 Shift worker 0 11
2018 Non-shift worker 7 415

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2018 Shift worker 0 11
2018 Non-shift worker 4 415

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2018 Shift worker 0 11
2018 Non-shift worker 14 415

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2018 Shift worker 0 11
2018 Non-shift worker 7 398

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Demographic
(%)
Total responses
2018 Shift worker 0 11
2018 Non-shift worker 12 398

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 30 18 18 4 3 21 6 67 9 109
2018 Non-shift worker 16 15 21 5 6 30 7 49 18 3336
2017 Shift worker 23 19 10 1 5 27 16 72 10 131
2017 Non-shift worker 15 16 17 6 6 32 9 51 20 3443
2014 Shift worker 15 22 19 4 3 29 9 59 12 98
2014 Non-shift worker 16 15 18 5 4 32 9 53 16 3447

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 48 31 8 4 0 8 1 86 5 109
2018 Non-shift worker 30 30 18 6 5 11 1 68 12 3337
2017 Shift worker 37 30 6 3 4 14 5 83 9 131
2017 Non-shift worker 26 29 18 6 5 14 1 66 13 3440
2014 Shift worker 22 41 18 2 2 13 2 74 5 98
2014 Non-shift worker 28 30 18 5 3 15 1 68 10 3446
2011 Shift worker 27 42 16 6 4 6 0 73 10 166
2011 Non-shift worker 28 32 19 5 4 12 0 68 10 3737

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 4 96 107
2018 Non-shift worker 7 93 3338

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 37 13 14 2 1 25 9 75 4 106
2018 Non-shift worker 18 14 20 3 3 35 7 55 10 3328
2017 Shift worker 29 20 8 0 1 31 12 85 1 131
2017 Non-shift worker 15 14 18 3 3 38 9 56 11 3439
2014 Shift worker 15 23 13 3 2 35 9 67 9 98
2014 Non-shift worker 16 14 18 2 2 39 9 57 8 3444

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 55 21 11 1 0 11 2 87 1 106
2018 Non-shift worker 32 30 18 3 3 12 1 72 7 3329
2017 Shift worker 40 27 10 0 1 18 4 87 1 131
2017 Non-shift worker 30 29 17 3 3 17 2 72 7 3433
2014 Shift worker 27 44 10 3 0 15 1 85 4 98
2014 Non-shift worker 29 28 18 2 2 19 2 72 5 3443
2011 Shift worker 30 38 20 2 1 9 0 75 4 165
2011 Non-shift worker 31 32 17 3 2 14 0 74 7 3739
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 62 27 6 2 2 1 0 90 5 107
2018 Non-shift worker 59 23 9 3 4 1 0 84 7 3307
2017 Shift worker 60 23 9 2 4 2 0 85 6 131
2017 Non-shift worker 59 24 8 4 4 1 0 84 8 3436

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 41 37 11 5 2 5 0 81 7 107
2018 Non-shift worker 40 38 12 4 3 2 0 80 7 3333
2017 Shift worker 25 44 15 5 3 7 1 75 9 129
2017 Non-shift worker 29 41 15 6 4 4 0 73 11 3435

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 41 34 16 4 3 1 0 76 7 108
2018 Non-shift worker 28 36 16 11 7 2 0 65 18 3341
2017 Shift worker 32 41 13 6 7 1 0 74 13 130
2017 Non-shift worker 22 39 17 11 8 2 0 63 20 3431

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 26 16 26 11 16 1 4 44 28 109
2018 Non-shift worker 25 27 21 13 12 0 2 52 26 3325
2017 Shift worker 22 20 22 16 16 1 3 44 33 131
2017 Non-shift worker 23 23 20 14 16 0 2 48 31 3431

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 30 33 21 6 8 0 2 64 15 109
2018 Non-shift worker 17 26 29 16 11 0 1 43 27 3338
2017 Shift worker 36 21 30 9 4 0 0 57 13 131
2017 Non-shift worker 18 28 27 15 10 0 1 47 26 3437

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 44 21 13 12 6 0 4 67 19 109
2018 Non-shift worker 22 30 25 13 8 0 1 53 22 3328
2017 Shift worker 41 20 20 10 5 1 2 63 16 130
2017 Non-shift worker 24 31 23 12 8 0 2 56 21 3427

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 37 22 17 11 10 0 2 61 22 107
2018 Non-shift worker 21 25 23 16 12 1 2 47 29 3332
2017 Shift worker 34 26 22 9 7 0 1 61 17 131
2017 Non-shift worker 23 24 22 15 12 1 2 49 28 3438

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 61 16 8 3 3 0 9 84 7 108
2018 Non-shift worker 45 23 15 6 4 1 6 73 11 3316
2017 Shift worker 51 18 8 7 2 1 14 80 10 131
2017 Non-shift worker 43 24 14 6 4 1 9 74 11 3440

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 44 15 17 12 10 0 2 60 23 109
2018 Non-shift worker 31 27 22 10 8 0 1 59 19 3332
2017 Shift worker 37 31 12 14 4 1 1 69 19 131
2017 Non-shift worker 31 29 20 11 7 0 1 61 18 3428

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 43 27 16 9 1 2 3 73 10 108
2018 Non-shift worker 26 34 22 11 5 1 1 61 17 3320
2017 Shift worker 41 34 16 4 3 1 1 76 8 131
2017 Non-shift worker 28 31 21 11 6 1 2 61 17 3429

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 38 27 18 6 5 2 3 68 12 108
2018 Non-shift worker 22 32 24 13 7 1 1 55 20 3319
2017 Shift worker 39 28 21 6 5 0 1 67 11 131
2017 Non-shift worker 23 32 22 13 7 0 2 56 21 3427

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 42 24 18 9 3 1 3 69 13 107
2018 Non-shift worker 28 31 21 11 7 0 1 60 18 3319
2017 Shift worker 37 33 18 4 6 0 1 71 11 131
2017 Non-shift worker 29 30 20 11 7 0 2 61 18 3432

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 38 28 14 12 4 1 2 69 17 104
2018 Non-shift worker 29 32 22 10 5 1 1 62 16 3303
2017 Shift worker 40 27 16 8 6 0 2 69 14 131
2017 Non-shift worker 31 33 19 9 5 1 2 66 15 3421

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 59 18 9 7 1 1 5 83 8 108
2018 Non-shift worker 54 22 12 5 4 0 3 78 10 3307
2017 Shift worker 68 15 9 3 1 1 4 87 3 131
2017 Non-shift worker 57 21 11 5 3 0 2 80 8 3435

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 72 10 8 5 0 1 4 86 5 108
2018 Non-shift worker 71 14 6 2 2 1 5 90 4 3311

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 76 8 7 4 2 2 2 87 6 108
2018 Non-shift worker 70 12 6 3 4 1 4 86 7 3315
2017 Shift worker 76 10 2 3 5 1 3 89 9 131
2017 Non-shift worker 72 11 5 4 3 1 4 87 7 3439

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 64 23 7 3 3 0 1 88 6 107
2018 Non-shift worker 56 25 11 4 3 0 2 83 6 3321
2017 Shift worker 63 20 5 6 3 1 3 86 9 131
2017 Non-shift worker 57 25 9 3 2 0 3 85 6 3434

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 67 18 10 4 2 0 1 85 5 107
2018 Non-shift worker 56 21 10 6 6 0 2 78 12 3305
2017 Shift worker 65 16 5 8 4 1 2 83 12 130
2017 Non-shift worker 59 18 9 7 4 1 2 79 11 3433

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 73 7 5 2 0 0 14 93 2 106
2018 Non-shift worker 52 14 5 2 1 0 26 89 4 3293
2017 Shift worker 75 5 4 1 2 1 12 92 4 131
2017 Non-shift worker 53 13 5 2 1 0 26 89 4 3429

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 79 9 5 4 1 0 2 89 5 107
2018 Non-shift worker 64 19 8 2 1 0 6 89 3 3304
2017 Shift worker 77 11 6 2 0 1 4 92 2 131
2017 Non-shift worker 65 19 7 2 1 0 7 90 3 3420

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 60 12 11 8 7 1 2 74 15 107
2018 Non-shift worker 72 14 5 2 2 0 4 90 4 3324
2017 Shift worker 64 14 8 5 5 1 4 81 10 131
2017 Non-shift worker 69 15 5 3 2 0 5 89 5 3437

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 46 21 21 4 7 0 1 68 11 107
2018 Non-shift worker 49 26 15 4 2 0 3 78 7 3320
2017 Shift worker 49 21 21 4 1 1 3 73 5 131
2017 Non-shift worker 51 27 13 4 2 0 3 81 6 3428

Question 63. Overall, my level of work-related stress is…

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 23 38 25 9 3 0 1 62 12 109
2018 Non-shift worker 14 33 35 14 4 0 0 47 18 3342
2017 Shift worker 15 42 33 6 3 0 1 57 10 130
2017 Non-shift worker 13 32 35 15 5 0 0 45 20 3437

Question 64. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 9 11 33 24 22 0 1 47 20 107
2018 Non-shift worker 8 19 36 24 11 0 0 36 28 3303
2017 Shift worker 5 12 27 28 27 0 1 55 18 130
2017 Non-shift worker 7 19 37 24 11 0 1 36 27 3435
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 31 25 17 9 13 3 1 33 67 107
2018 Non-shift worker 33 26 19 11 9 2 1 34 66 3340
2017 Shift worker 27 23 17 19 11 1 2 28 72 131
2017 Non-shift worker 30 24 19 11 11 4 1 32 68 3440

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay

Survey year Demographic
(%)
Total responses
2018 Shift worker 30 71
2018 Non-shift worker 20 2167
2017 Shift worker 34 90
2017 Non-shift worker 19 2246

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 Shift worker 34 71
2018 Non-shift worker 34 2167
2017 Shift worker 46 90
2017 Non-shift worker 37 2246

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2018 Shift worker 20 71
2018 Non-shift worker 19 2167
2017 Shift worker 24 90
2017 Non-shift worker 15 2246

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2018 Shift worker 22 71
2018 Non-shift worker 35 2167
2017 Shift worker 14 90
2017 Non-shift worker 40 2246

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2018 Shift worker 3 71
2018 Non-shift worker 8 2167
2017 Shift worker 3 90
2017 Non-shift worker 8 2246

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay

Survey year Demographic
(%)
Total responses
2018 Shift worker 18 71
2018 Non-shift worker 28 2167

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other

Survey year Demographic
(%)
Total responses
2018 Shift worker 41 71
2018 Non-shift worker 35 2167
2017 Shift worker 35 90
2017 Non-shift worker 43 2246

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2018 Shift worker 9 49 18 8 4 12 66
2018 Non-shift worker 5 45 19 11 4 15 2085
2017 Shift worker 4 55 15 13 6 7 92
2017 Non-shift worker 6 49 20 9 4 12 2199

Question 70. Have all your pay or other compensation issues been resolved?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2018 Shift worker 45 55 70
2018 Non-shift worker 40 60 2156

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 44 10 14 9 5 3 15 65 17 108
2018 Non-shift worker 40 17 14 9 10 1 9 63 21 3338

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 19 35 18 12 9 3 4 58 23 71
2018 Non-shift worker 14 23 18 16 20 3 7 40 39 2159
2017 Shift worker 15 28 16 16 15 0 11 47 35 92
2017 Non-shift worker 12 22 16 16 22 2 9 38 43 2250

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2018 Shift worker 11 26 13 17 24 5 3 41 45 71
2018 Non-shift worker 4 13 15 19 40 3 6 19 64 2165
2017 Shift worker 6 13 16 14 38 2 10 22 60 93
2017 Non-shift worker 3 9 13 17 48 3 7 14 72 2247
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