2018 Public Service Employee Survey Results by Theme for Health Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 45 10 7 4 0 0 79 11 976
2018 Does not provide services to public 36 41 11 7 4 0 0 78 11 3350
2017 Provides services to public 36 42 11 7 4 0 0 78 11 1653
2017 Does not provide services to public 33 44 10 8 5 0 0 77 13 4334
2014 Provides services to public 32 44 10 9 4 0 0 77 13 1867
2014 Does not provide services to public 28 45 11 10 6 0 0 73 16 4753
2011 Provides services to public 38 40 11 7 5 0 0 78 11 2068
2011 Does not provide services to public 33 41 12 9 5 0 0 74 14 5170
2008 Provides services to public 40 40 10 6 4 0 0 80 10 2126
2008 Does not provide services to public 35 40 11 9 5 0 0 75 13 4605

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 36 14 8 7 0 0 71 15 980
2018 Does not provide services to public 35 37 12 10 6 0 0 72 16 3363
2017 Provides services to public 29 36 14 12 9 0 0 65 21 1650
2017 Does not provide services to public 32 37 12 10 8 0 0 70 19 4327

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 36 9 2 1 0 0 87 3 974
2018 Does not provide services to public 50 35 10 4 2 0 0 85 5 3343
2017 Provides services to public 54 33 9 3 2 0 0 86 5 1647
2017 Does not provide services to public 51 35 9 3 1 0 0 87 4 4327
2014 Provides services to public 63 28 7 2 1 0 0 91 3 1864
2014 Does not provide services to public 57 30 8 3 1 0 0 88 4 4753
2011 Provides services to public 61 29 6 2 1 0 0 90 3 2076
2011 Does not provide services to public 56 32 7 3 2 0 0 88 4 5180

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 41 11 4 3 0 0 83 7 980
2018 Does not provide services to public 40 41 10 6 3 0 0 81 9 3361
2017 Provides services to public 43 38 11 4 3 1 0 81 8 1646
2017 Does not provide services to public 39 40 11 6 4 0 0 79 10 4318
2014 Provides services to public 41 40 11 5 3 0 0 81 8 1864
2014 Does not provide services to public 37 40 11 7 4 0 0 77 12 4756
2011 Provides services to public 43 39 9 6 3 0 0 83 9 2076
2011 Does not provide services to public 40 41 10 6 3 0 0 81 10 5178
2008 Provides services to public 46 38 7 6 2 0 0 84 8 2143
2008 Does not provide services to public 41 41 8 7 3 0 0 82 10 4627

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 34 15 5 5 1 0 75 10 980
2018 Does not provide services to public 39 33 17 7 4 1 0 72 11 3352
2017 Provides services to public 35 33 16 8 7 1 0 68 15 1648
2017 Does not provide services to public 35 34 17 8 6 1 0 69 14 4327
2014 Provides services to public 28 36 17 10 9 1 0 64 19 1865
2014 Does not provide services to public 26 38 18 11 7 1 0 64 18 4756
2011 Provides services to public 30 34 19 9 7 1 0 65 16 2074
2011 Does not provide services to public 29 36 18 9 6 1 0 65 16 5177

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 39 36 14 6 4 1 0 76 10 973
2018 Does not provide services to public 38 36 14 8 3 0 0 75 11 3337
2017 Provides services to public 34 35 16 8 6 0 0 70 14 1649
2017 Does not provide services to public 34 37 15 9 5 0 0 71 14 4337
2014 Provides services to public 27 37 17 12 8 1 0 64 20 1866
2014 Does not provide services to public 26 39 16 12 6 0 0 66 18 4755
2011 Provides services to public 29 38 16 10 7 0 0 67 17 2072
2011 Does not provide services to public 29 39 16 10 6 0 0 68 16 5178
2008 Provides services to public 31 38 14 10 7 0 0 69 17 2140
2008 Does not provide services to public 30 40 14 10 5 0 0 70 16 4621

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 29 18 9 7 3 0 65 17 980
2018 Does not provide services to public 33 26 19 10 7 4 1 62 18 3365
2017 Provides services to public 31 25 17 11 10 5 0 59 23 1648
2017 Does not provide services to public 30 26 19 12 9 4 0 59 22 4329
2014 Provides services to public 27 26 19 11 11 5 0 56 24 1865
2014 Does not provide services to public 25 26 19 14 11 4 0 54 26 4759
2011 Provides services to public 28 25 17 13 11 4 1 56 26 2072
2011 Does not provide services to public 28 25 19 14 10 4 0 55 24 5178
2008 Provides services to public 29 26 17 13 10 5 1 59 24 2140
2008 Does not provide services to public 27 28 18 13 9 5 1 58 23 4626
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 46 30 13 4 6 2 0 77 10 973
2018 Does not provide services to public 51 28 10 5 3 2 0 81 9 3338
2017 Provides services to public 46 28 11 8 5 1 1 75 13 1650
2017 Does not provide services to public 49 28 10 6 4 2 1 79 11 4333
2014 Provides services to public 42 29 13 7 6 1 1 73 14 1866
2014 Does not provide services to public 45 30 11 7 5 2 0 76 12 4755
2011 Provides services to public 40 30 12 9 7 2 1 72 16 2069
2011 Does not provide services to public 43 30 11 7 5 2 0 75 13 5184
2008 Provides services to public 39 29 13 10 8 2 0 69 18 2141
2008 Does not provide services to public 41 30 11 9 6 3 1 74 15 4626

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 33 9 6 5 1 0 79 11 964
2018 Does not provide services to public 48 30 9 8 3 1 1 80 11 3333
2017 Provides services to public 43 34 9 8 6 1 1 78 14 1654
2017 Does not provide services to public 46 31 8 8 5 1 0 77 14 4329
2014 Provides services to public 39 34 11 9 6 0 0 74 15 1866
2014 Does not provide services to public 43 33 9 9 6 1 0 76 15 4753
2011 Provides services to public 37 33 11 11 7 1 0 71 18 2071
2011 Does not provide services to public 40 33 10 9 6 0 0 74 15 5175
2008 Provides services to public 36 32 11 10 9 1 1 69 20 2140
2008 Does not provide services to public 38 33 10 10 8 1 0 72 18 4627

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 29 10 7 6 1 0 77 13 975
2018 Does not provide services to public 53 26 10 6 4 0 0 80 10 3347
2017 Provides services to public 50 25 11 7 6 0 0 76 13 1647
2017 Does not provide services to public 53 26 9 7 5 0 0 79 12 4327
2014 Provides services to public 47 28 11 7 6 1 0 75 14 1865
2014 Does not provide services to public 49 28 10 7 6 0 0 77 13 4752

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 29 15 8 5 8 0 69 15 981
2018 Does not provide services to public 31 30 16 8 5 9 0 68 15 3368
2017 Provides services to public 28 29 16 9 7 10 1 64 18 1653
2017 Does not provide services to public 26 33 16 10 6 8 0 65 18 4337
2014 Provides services to public 24 31 18 11 6 9 0 61 19 1865
2014 Does not provide services to public 23 33 18 10 6 10 0 62 18 4752
2011 Provides services to public 24 30 18 10 10 7 1 59 22 2074
2011 Does not provide services to public 24 31 17 12 8 8 1 59 22 5172

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 31 16 12 8 3 1 63 20 977
2018 Does not provide services to public 28 33 17 12 7 3 0 63 20 3360
2017 Provides services to public 24 30 19 12 11 4 1 57 24 1651
2017 Does not provide services to public 23 34 17 14 9 3 0 58 23 4332
2014 Provides services to public 21 29 22 15 10 3 0 51 26 1863
2014 Does not provide services to public 19 33 21 14 9 4 0 54 24 4748
2011 Provides services to public 22 29 18 14 12 3 0 54 28 2069
2011 Does not provide services to public 19 34 19 14 11 3 0 55 26 5169
2008 Provides services to public 24 34 16 12 12 2 1 60 24 2141
2008 Does not provide services to public 23 35 17 12 9 3 0 61 21 4626

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 29 18 16 9 5 1 54 27 980
2018 Does not provide services to public 19 31 20 15 8 7 0 54 24 3354
2017 Provides services to public 18 27 20 17 12 7 0 48 31 1647
2017 Does not provide services to public 16 31 21 16 10 7 0 50 28 4335
2014 Provides services to public 14 26 21 19 12 6 0 43 34 1865
2014 Does not provide services to public 13 29 23 19 10 6 0 45 31 4752
2011 Provides services to public 13 32 20 19 11 5 0 48 32 2074
2011 Does not provide services to public 12 33 21 18 10 7 0 48 30 5170
2008 Provides services to public 13 33 19 17 12 5 0 49 31 2140
2008 Does not provide services to public 12 34 19 18 10 7 0 50 30 4619

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 31 18 17 11 3 0 52 29 980
2018 Does not provide services to public 18 32 17 19 10 4 0 52 30 3365
2017 Provides services to public 17 29 19 17 14 5 0 48 32 1651
2017 Does not provide services to public 16 32 18 18 12 4 0 50 32 4335
2014 Provides services to public 14 29 18 20 15 4 0 45 36 1865
2014 Does not provide services to public 14 31 19 20 13 3 0 47 34 4748
2011 Provides services to public 15 32 18 20 14 2 0 48 34 2071
2011 Does not provide services to public 12 32 18 23 12 3 0 45 36 5165
2008 Provides services to public 14 34 16 19 13 3 0 50 33 2141
2008 Does not provide services to public 14 35 14 22 12 3 0 50 35 4623
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 35 15 12 9 0 0 64 21 980
2018 Does not provide services to public 32 35 15 11 7 0 0 67 18 3357
2017 Provides services to public 25 34 16 13 12 1 0 59 25 1651
2017 Does not provide services to public 28 37 14 12 9 0 0 65 20 4338
2014 Provides services to public 21 32 19 15 12 0 0 54 26 1866
2014 Does not provide services to public 24 37 15 14 9 0 0 61 24 4755
2011 Provides services to public 23 35 16 14 11 0 0 58 26 2076
2011 Does not provide services to public 25 38 14 13 9 0 0 63 22 5182

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 42 11 6 5 0 0 78 11 979
2018 Does not provide services to public 36 39 11 10 3 0 0 76 13 3359
2017 Provides services to public 33 44 10 8 5 1 0 78 12 1649
2017 Does not provide services to public 33 41 11 10 5 0 0 74 15 4332

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 23 18 15 11 18 3 45 32 977
2018 Does not provide services to public 14 21 18 13 9 20 4 47 29 3346
2017 Provides services to public 12 23 17 16 13 17 2 43 36 1648
2017 Does not provide services to public 13 21 17 16 12 18 3 43 35 4334
2014 Provides services to public 12 22 17 18 16 12 2 39 40 1864
2014 Does not provide services to public 12 22 19 17 14 14 2 41 37 4753

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 33 11 8 5 1 0 76 13 972
2018 Does not provide services to public 43 34 11 7 4 1 1 78 11 3346
2017 Provides services to public 42 32 10 8 6 1 1 75 14 1654
2017 Does not provide services to public 44 32 11 7 5 0 1 77 13 4335
2014 Provides services to public 38 34 12 9 6 0 0 73 15 1867
2014 Does not provide services to public 41 34 10 9 5 1 0 76 14 4756
2011 Provides services to public 35 34 12 10 7 0 0 70 18 2070
2011 Does not provide services to public 37 35 11 10 6 0 0 73 16 5174
2008 Provides services to public 32 35 12 11 9 0 0 68 20 2139
2008 Does not provide services to public 33 35 12 11 8 1 1 69 19 4633

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 37 18 10 3 4 7 65 15 191
2018 Does not provide services to public 29 29 17 8 5 3 8 66 15 819
2017 Provides services to public 30 36 11 11 7 2 3 69 19 342
2017 Does not provide services to public 27 35 13 11 5 3 6 68 18 1069
2014 Provides services to public 26 37 12 11 9 2 3 67 21 391
2014 Does not provide services to public 26 36 14 10 6 3 6 67 18 1206

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 45 12 13 4 0 0 71 17 981
2018 Does not provide services to public 28 44 11 12 4 0 1 73 16 3356
2017 Provides services to public 24 40 12 16 8 0 0 64 24 1653
2017 Does not provide services to public 28 39 12 13 7 0 0 68 20 4333
2014 Provides services to public 19 37 14 20 9 0 0 56 29 1864
2014 Does not provide services to public 24 40 13 16 7 0 0 64 23 4756
2011 Provides services to public 26 41 12 13 7 0 1 68 20 2075
2011 Does not provide services to public 27 40 13 12 6 0 1 68 19 5181
2008 Provides services to public 29 42 12 11 5 0 1 71 17 2142
2008 Does not provide services to public 29 42 13 10 5 0 1 72 15 4627

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 38 41 11 7 3 0 0 79 9 978
2018 Does not provide services to public 40 41 10 6 3 0 0 81 9 3352
2017 Provides services to public 43 38 8 7 4 0 0 81 11 1653
2017 Does not provide services to public 42 37 10 7 4 0 0 79 11 4330
2014 Provides services to public 43 36 11 6 4 0 0 79 10 1865
2014 Does not provide services to public 38 38 10 9 4 0 0 77 13 4758
2011 Provides services to public 45 34 10 6 4 0 0 80 10 2072
2011 Does not provide services to public 42 36 10 7 4 0 0 78 12 5177
2008 Provides services to public 43 38 9 7 3 0 0 81 10 2144
2008 Does not provide services to public 38 41 9 7 4 0 0 79 11 4629

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 38 8 6 4 0 0 83 9 973
2018 Does not provide services to public 46 40 7 5 2 0 0 86 7 3334
2017 Provides services to public 48 35 7 7 3 0 0 83 10 1653
2017 Does not provide services to public 48 36 7 6 3 0 0 84 9 4323
2014 Provides services to public 46 36 8 6 4 0 0 82 10 1863
2014 Does not provide services to public 44 37 7 7 4 0 0 81 12 4756
2011 Provides services to public 47 38 6 5 3 0 0 85 8 2076
2011 Does not provide services to public 45 38 7 6 3 0 0 84 10 5177
2008 Provides services to public 48 37 6 5 3 0 0 86 8 2143
2008 Does not provide services to public 44 41 7 5 3 0 0 85 9 4628

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 31 18 14 11 2 0 55 26 973
2018 Does not provide services to public 22 33 18 14 10 3 0 57 25 3355
2017 Provides services to public 22 32 17 15 12 3 0 55 27 1650
2017 Does not provide services to public 23 32 15 16 11 2 0 57 28 4323
2014 Provides services to public 17 28 18 19 16 2 1 46 36 1865
2014 Does not provide services to public 17 29 18 19 14 3 0 48 33 4756
2011 Provides services to public 22 33 15 16 11 2 1 56 28 2075
2011 Does not provide services to public 21 33 16 15 12 2 0 56 28 5185
2008 Provides services to public 24 36 14 13 10 2 0 62 23 2140
2008 Does not provide services to public 25 38 15 13 7 2 0 64 20 4627

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 31 16 14 17 3 1 52 32 969
2018 Does not provide services to public 18 29 15 16 17 3 2 49 34 3359
2017 Provides services to public 18 24 17 15 20 4 2 44 38 1647
2017 Does not provide services to public 19 24 13 18 21 3 2 46 40 4326
2014 Provides services to public 12 23 17 18 24 3 3 37 45 1863
2014 Does not provide services to public 13 22 14 21 26 2 2 37 49 4756
2011 Provides services to public 14 28 16 17 20 2 3 44 38 2076
2011 Does not provide services to public 14 26 15 19 22 2 1 42 42 5180
2008 Provides services to public 16 31 14 17 17 2 2 50 35 2139
2008 Does not provide services to public 19 33 13 16 15 2 2 54 32 4618

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 40 14 9 6 0 0 71 15 975
2018 Does not provide services to public 32 40 13 10 5 0 0 72 15 3355
2017 Provides services to public 30 39 11 10 8 1 0 70 18 1645
2017 Does not provide services to public 31 41 11 10 6 0 0 73 16 4324
2014 Provides services to public 20 42 13 14 10 0 0 63 24 1866
2014 Does not provide services to public 23 43 12 13 8 0 0 66 21 4759
2011 Provides services to public 32 38 12 11 7 0 0 71 18 2076
2011 Does not provide services to public 32 42 11 10 5 0 0 73 16 5174

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 35 15 11 6 0 0 68 17 972
2018 Does not provide services to public 36 34 15 9 5 0 0 71 14 3337
2017 Provides services to public 32 34 15 10 8 0 0 67 18 1649
2017 Does not provide services to public 36 35 13 10 6 0 0 71 15 4330
2014 Provides services to public 27 37 16 12 8 0 0 63 21 1867
2014 Does not provide services to public 30 37 14 11 7 0 0 67 19 4757

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 35 37 13 10 5 0 0 71 15 980
2018 Does not provide services to public 34 36 15 10 4 0 1 70 15 3352
2017 Provides services to public 32 36 13 12 7 0 0 69 18 1648
2017 Does not provide services to public 34 36 13 10 5 0 0 71 15 4321
2014 Provides services to public 26 38 16 12 8 0 0 64 20 1865
2014 Does not provide services to public 28 39 14 11 6 1 0 68 17 4754
2011 Provides services to public 34 40 11 9 4 1 0 75 14 2068
2011 Does not provide services to public 36 40 12 7 3 1 1 78 10 5172

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 37 23 9 6 3 1 60 16 977
2018 Does not provide services to public 22 38 22 9 5 4 0 62 15 3359
2017 Provides services to public 20 34 19 13 8 5 0 57 22 1645
2017 Does not provide services to public 20 36 21 11 7 5 0 59 19 4332

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 43 34 9 8 6 0 0 77 14 981
2018 Does not provide services to public 49 31 9 7 3 0 0 80 10 3352
2017 Provides services to public 41 30 11 9 8 0 0 72 17 1651
2017 Does not provide services to public 46 32 8 8 5 0 0 79 13 4328
2014 Provides services to public 33 36 12 10 8 0 1 69 18 1865
2014 Does not provide services to public 40 34 10 9 5 0 0 75 14 4753
2011 Provides services to public 38 35 10 9 7 0 0 73 16 2076
2011 Does not provide services to public 45 34 8 7 5 0 0 79 12 5179

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 37 30 17 9 6 0 1 68 15 984
2018 Does not provide services to public 37 34 16 7 5 0 1 72 12 3370
2017 Provides services to public 30 38 16 9 5 0 1 69 15 1652
2017 Does not provide services to public 36 37 16 7 4 0 1 73 12 4334
2014 Provides services to public 30 35 20 8 6 0 1 66 14 1865
2014 Does not provide services to public 34 37 17 7 4 0 1 72 11 4756
2011 Provides services to public 32 33 20 9 5 0 1 65 15 2078
2011 Does not provide services to public 35 36 18 6 4 0 0 71 11 5178
2008 Provides services to public 25 32 23 12 8 0 0 57 19 2138
2008 Does not provide services to public 28 35 20 10 6 0 0 64 16 4624

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 28 33 39 983
2018 Does not provide services to public 30 34 36 3368
2017 Provides services to public 28 35 36 1649
2017 Does not provide services to public 32 34 34 4332
2014 Provides services to public 25 38 37 1867
2014 Does not provide services to public 32 33 35 4759
2011 Provides services to public 30 36 34 2077
2011 Does not provide services to public 34 33 34 5181

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 11 39 31 3 8 7 275
2018 Does not provide services to public 12 31 34 4 14 4 980
2017 Provides services to public 15 27 32 11 5 9 474
2017 Does not provide services to public 11 33 37 5 8 7 1385
2014 Provides services to public 11 27 36 13 9999 13 484
2014 Does not provide services to public 11 31 40 8 9999 10 1492
2011 Provides services to public 15 30 34 10 9999 11 652
2011 Does not provide services to public 10 32 41 7 9999 10 1757
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 50 38 6 4 2 1 0 89 5 979
2018 Does not provide services to public 48 38 8 4 2 0 0 86 6 3366
2017 Provides services to public 41 41 8 5 3 1 0 83 8 1649
2017 Does not provide services to public 43 39 9 6 3 0 0 82 9 4331
2014 Provides services to public 37 42 12 5 3 0 0 80 8 1867
2014 Does not provide services to public 39 41 11 5 3 0 0 80 9 4751
2011 Provides services to public 39 42 9 6 3 1 0 82 9 2076
2011 Does not provide services to public 39 40 10 6 3 0 0 80 9 5178
2008 Provides services to public 45 38 10 4 3 0 0 83 7 2142
2008 Does not provide services to public 42 39 9 6 3 0 0 82 9 4626

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 42 18 7 4 1 0 70 11 974
2018 Does not provide services to public 26 42 17 9 3 1 0 70 13 3356
2017 Provides services to public 23 42 17 9 6 2 0 67 16 1651
2017 Does not provide services to public 27 41 17 9 4 2 0 70 13 4328
2014 Provides services to public 23 40 20 9 5 2 0 65 15 1866
2014 Does not provide services to public 23 42 18 10 4 2 0 67 14 4754
2011 Provides services to public 25 41 17 11 5 1 0 67 16 2067
2011 Does not provide services to public 24 43 17 10 5 1 0 68 15 5177

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 26 35 17 7 1 2 25 39 977
2018 Does not provide services to public 9 22 36 20 9 1 2 30 32 3366
2017 Provides services to public 13 23 36 17 8 1 3 25 37 1644
2017 Does not provide services to public 10 24 37 18 7 1 3 26 35 4315
2014 Provides services to public 12 28 37 16 5 1 2 21 41 1857
2014 Does not provide services to public 11 27 38 16 6 1 2 22 39 4742
2011 Provides services to public 12 27 35 16 6 1 3 23 41 2069
2011 Does not provide services to public 11 25 36 18 6 1 2 25 38 5181
2008 Provides services to public 12 27 38 15 6 0 2 22 40 2136
2008 Does not provide services to public 11 27 36 17 6 1 2 23 40 4620

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 17 30 23 13 2 2 37 31 968
2018 Does not provide services to public 7 15 29 27 16 3 3 46 23 3350
2017 Provides services to public 14 19 30 20 12 2 4 34 35 1639
2017 Does not provide services to public 9 17 30 24 13 3 4 40 29 4307
2014 Provides services to public 15 22 32 18 9 2 2 28 39 1859
2014 Does not provide services to public 12 21 30 22 10 3 3 33 35 4733
2011 Provides services to public 14 20 28 21 12 3 3 35 36 2069
2011 Does not provide services to public 10 18 29 24 12 2 3 38 31 5158
2008 Provides services to public 13 21 31 20 10 2 2 32 36 2132
2008 Does not provide services to public 13 20 30 22 11 2 2 35 34 4615

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 23 30 16 6 1 3 23 46 973
2018 Does not provide services to public 18 25 28 15 9 2 3 25 45 3351
2017 Provides services to public 21 24 29 13 8 2 3 22 48 1643
2017 Does not provide services to public 21 25 28 14 7 2 3 22 49 4312
2014 Provides services to public 27 28 25 11 5 1 2 17 57 1853
2014 Does not provide services to public 27 28 25 11 5 2 2 17 57 4740
2011 Provides services to public 20 25 30 14 7 2 3 21 47 2072
2011 Does not provide services to public 20 27 29 15 6 1 3 21 49 5162
2008 Provides services to public 19 25 31 15 6 1 3 22 45 2130
2008 Does not provide services to public 19 26 30 14 7 2 3 22 47 4606

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 17 29 27 14 1 2 42 28 965
2018 Does not provide services to public 10 18 33 23 13 1 2 38 28 3344
2017 Provides services to public 9 16 30 27 12 2 4 41 27 1633
2017 Does not provide services to public 11 18 33 23 11 1 3 35 31 4296
2014 Provides services to public 10 18 35 25 9 1 2 36 28 1858
2014 Does not provide services to public 11 21 35 22 8 1 2 32 33 4731
2011 Provides services to public 9 17 33 25 11 1 4 38 27 2072
2011 Does not provide services to public 10 19 35 24 10 1 2 35 29 5157
2008 Provides services to public 9 18 33 27 10 0 2 38 28 2128
2008 Does not provide services to public 10 20 34 23 9 1 2 34 31 4610

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 25 26 19 10 1 2 30 43 971
2018 Does not provide services to public 14 22 29 19 11 2 3 32 38 3358
2017 Provides services to public 19 23 27 16 9 2 4 26 45 1645
2017 Does not provide services to public 18 23 27 17 9 2 4 28 43 4311
2014 Provides services to public 25 26 26 13 7 1 2 21 53 1857
2014 Does not provide services to public 22 26 28 14 6 1 3 21 50 4743
2011 Provides services to public 18 24 29 15 10 1 3 26 43 2066
2011 Does not provide services to public 15 23 30 19 9 2 3 29 40 5169
2008 Provides services to public 17 23 28 18 9 1 3 29 43 2132
2008 Does not provide services to public 14 22 30 19 10 2 3 31 38 4612

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 18 26 21 13 4 3 36 36 973
2018 Does not provide services to public 9 18 27 24 15 4 4 42 29 3347
2017 Provides services to public 16 21 27 19 9 4 4 30 40 1645
2017 Does not provide services to public 11 17 30 23 12 2 5 38 30 4312
2014 Provides services to public 15 19 27 22 11 2 4 36 35 1859
2014 Does not provide services to public 10 17 28 26 12 2 5 41 29 4736
2011 Provides services to public 15 18 26 21 12 2 5 36 36 2068
2011 Does not provide services to public 11 18 28 23 12 3 5 38 31 5166
2008 Provides services to public 18 22 27 18 8 2 4 28 43 2134
2008 Does not provide services to public 15 23 29 17 9 3 4 29 41 4618

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 21 32 17 8 2 3 27 39 977
2018 Does not provide services to public 15 22 32 15 9 3 3 26 40 3361
2017 Provides services to public 17 24 31 14 7 3 4 23 44 1641
2017 Does not provide services to public 17 22 34 14 7 2 3 23 41 4319
2014 Provides services to public 22 26 29 12 6 2 3 19 50 1861
2014 Does not provide services to public 21 25 30 13 6 2 3 20 49 4739

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 28 9 9 8 1 0 74 17 978
2018 Does not provide services to public 46 31 8 9 6 1 0 77 15 3352
2017 Provides services to public 40 29 10 11 9 1 0 70 20 1652
2017 Does not provide services to public 45 29 9 9 8 1 0 75 17 4332
2014 Provides services to public 40 30 9 12 8 1 0 70 21 1865
2014 Does not provide services to public 43 29 9 10 8 1 0 73 18 4755

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 32 9 7 3 0 0 81 10 977
2018 Does not provide services to public 54 32 6 6 3 0 0 85 8 3353
2017 Provides services to public 38 38 10 9 5 1 0 76 14 1648
2017 Does not provide services to public 47 35 7 7 3 0 0 83 11 4333
2014 Provides services to public 37 40 9 9 5 0 0 77 14 1865
2014 Does not provide services to public 44 38 8 8 3 0 0 82 11 4754

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 38 11 5 3 1 0 81 8 978
2018 Does not provide services to public 45 37 10 5 3 1 0 83 7 3355

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 42 35 13 3 3 3 0 80 6 976
2018 Does not provide services to public 45 35 11 3 2 4 0 83 5 3357
2017 Provides services to public 39 33 15 4 3 4 1 76 8 1647
2017 Does not provide services to public 42 36 13 3 3 4 0 81 6 4328
2014 Provides services to public 42 35 12 4 2 3 1 81 6 1865
2014 Does not provide services to public 45 35 11 3 2 4 0 83 5 4754

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 36 11 5 3 2 0 81 7 977
2018 Does not provide services to public 44 38 10 5 2 1 0 83 7 3361
2017 Provides services to public 38 39 11 6 4 3 0 79 10 1649
2017 Does not provide services to public 40 40 11 5 2 2 0 81 8 4333
2014 Provides services to public 39 38 12 5 3 2 0 79 9 1866
2014 Does not provide services to public 41 38 12 5 3 2 0 81 7 4756
2011 Provides services to public 33 38 13 7 6 2 0 73 13 2073
2011 Does not provide services to public 35 39 13 6 3 3 0 77 10 5169

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 35 9 3 3 0 0 85 6 975
2018 Does not provide services to public 50 35 8 4 2 0 0 85 6 3340
2017 Provides services to public 44 37 9 5 5 0 0 81 10 1648
2017 Does not provide services to public 45 37 9 5 3 0 0 83 8 4333
2014 Provides services to public 43 38 10 5 4 0 0 81 9 1866
2014 Does not provide services to public 45 37 9 5 3 0 0 83 8 4755
2011 Provides services to public 39 37 11 7 5 1 0 77 12 2073
2011 Does not provide services to public 40 37 12 6 4 1 0 78 10 5170
2008 Provides services to public 36 37 12 7 6 1 0 74 13 2141
2008 Does not provide services to public 38 39 11 7 4 1 0 78 11 4624

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 30 19 9 8 5 4 60 19 980
2018 Does not provide services to public 25 31 16 9 6 8 6 64 17 3357
2017 Provides services to public 23 31 15 13 10 5 3 59 25 1651
2017 Does not provide services to public 27 30 15 10 8 5 4 64 20 4331
2014 Provides services to public 26 32 15 12 11 3 2 61 24 1866
2014 Does not provide services to public 30 31 13 10 8 4 4 66 20 4754

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 40 13 9 5 3 1 72 15 978
2018 Does not provide services to public 31 38 13 9 4 3 2 73 14 3358
2017 Provides services to public 32 37 12 8 7 4 1 72 15 1649
2017 Does not provide services to public 35 37 11 8 4 3 1 76 13 4329
2014 Provides services to public 32 39 12 9 5 3 1 74 14 1867
2014 Does not provide services to public 34 38 11 8 4 4 1 75 13 4756
2011 Provides services to public 32 35 12 10 7 3 1 70 18 2068
2011 Does not provide services to public 32 33 12 10 6 5 1 70 18 5171
2008 Provides services to public 30 34 12 11 8 5 1 68 19 2141
2008 Does not provide services to public 31 35 11 10 7 5 1 69 19 4621

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 38 19 6 5 1 1 69 11 975
2018 Does not provide services to public 32 39 18 6 3 2 0 73 9 3348

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 23 19 13 15 9 3 47 32 974
2018 Does not provide services to public 16 22 20 14 12 12 3 46 31 3355
2017 Provides services to public 17 24 17 15 17 8 3 46 35 1650
2017 Does not provide services to public 16 21 17 15 16 12 3 44 36 4327
2014 Provides services to public 14 22 19 15 19 9 2 40 39 1867
2014 Does not provide services to public 13 19 19 18 18 11 3 37 41 4754
2011 Provides services to public 15 20 19 15 18 11 3 40 38 2072
2011 Does not provide services to public 12 18 18 17 17 14 4 36 42 5181

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 13 87 984
2018 Does not provide services to public 12 88 3369

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 46 131
2018 Does not provide services to public 43 409

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 67 130
2018 Does not provide services to public 68 409

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 130
2018 Does not provide services to public 7 409

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 130
2018 Does not provide services to public 5 409

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 130
2018 Does not provide services to public 3 409

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 130
2018 Does not provide services to public 4 409

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 131
2018 Does not provide services to public 33 410

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 46 131
2018 Does not provide services to public 43 410

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 51 131
2018 Does not provide services to public 51 410

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 48 132
2018 Does not provide services to public 44 410

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 131
2018 Does not provide services to public 33 410

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 57 133
2018 Does not provide services to public 54 410

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 46 131
2018 Does not provide services to public 35 410

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 132
2018 Does not provide services to public 5 410

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 131
2018 Does not provide services to public 12 410

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 55 132
2018 Does not provide services to public 48 410

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 131
2018 Does not provide services to public 26 410

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 131
2018 Does not provide services to public 13 410

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 131
2018 Does not provide services to public 54 409

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 132
2018 Does not provide services to public 23 409

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 131
2018 Does not provide services to public 9 409

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 131
2018 Does not provide services to public 16 409

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 131
2018 Does not provide services to public 11 409

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 131
2018 Does not provide services to public 4 409

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 132
2018 Does not provide services to public 10 409

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 131
2018 Does not provide services to public 13 409

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 38 132
2018 Does not provide services to public 29 409

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 125
2018 Does not provide services to public 7 393

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 23 124
2018 Does not provide services to public 19 393

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 124
2018 Does not provide services to public 7 393

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 124
2018 Does not provide services to public 7 393

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 124
2018 Does not provide services to public 12 393

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 124
2018 Does not provide services to public 5 393

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 124
2018 Does not provide services to public 17 393

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 124
2018 Does not provide services to public 8 393

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 125
2018 Does not provide services to public 11 393

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 33 124
2018 Does not provide services to public 30 393

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 124
2018 Does not provide services to public 7 393

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 55 125
2018 Does not provide services to public 49 393

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 53 125
2018 Does not provide services to public 55 393

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 124
2018 Does not provide services to public 4 393

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 124
2018 Does not provide services to public 13 393

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 15 21 6 6 25 10 50 18 978
2018 Does not provide services to public 14 15 18 6 5 32 9 50 19 3364
2017 Provides services to public 15 18 19 7 10 25 7 48 25 1653
2017 Does not provide services to public 15 16 18 7 7 28 8 48 23 4335
2014 Provides services to public 14 18 19 8 10 25 7 46 25 1865
2014 Does not provide services to public 13 16 19 7 6 30 8 47 22 4758

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 32 17 6 5 9 1 68 13 979
2018 Does not provide services to public 31 33 17 5 3 10 1 72 10 3361
2017 Provides services to public 27 30 17 7 8 9 2 64 16 1649
2017 Does not provide services to public 29 31 17 7 5 11 1 68 13 4331
2014 Provides services to public 21 28 20 7 8 13 2 58 18 1866
2014 Does not provide services to public 22 28 20 7 5 16 2 62 14 4755
2011 Provides services to public 30 31 17 9 6 6 0 66 16 2072
2011 Does not provide services to public 28 33 17 7 4 10 0 68 13 5181

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 10 90 981
2018 Does not provide services to public 6 94 3353

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 92
2018 Does not provide services to public 32 213

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 79 91
2018 Does not provide services to public 77 213

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 92
2018 Does not provide services to public 9 213

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 91
2018 Does not provide services to public 3 213

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 91
2018 Does not provide services to public 11 213

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 92
2018 Does not provide services to public 26 212

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 92
2018 Does not provide services to public 23 212

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 92
2018 Does not provide services to public 15 212

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 92
2018 Does not provide services to public 8 212

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 93
2018 Does not provide services to public 23 212

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 92
2018 Does not provide services to public 20 212

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 92
2018 Does not provide services to public 7 212

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 92
2018 Does not provide services to public 18 212

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 17 92
2018 Does not provide services to public 16 212

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 93
2018 Does not provide services to public 24 212

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 92
2018 Does not provide services to public 28 213

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 92
2018 Does not provide services to public 12 213

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 20 92
2018 Does not provide services to public 17 213

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 92
2018 Does not provide services to public 5 213

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 92
2018 Does not provide services to public 7 213

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 92
2018 Does not provide services to public 6 213

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 92
2018 Does not provide services to public 11 213

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 93
2018 Does not provide services to public 51 213

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 86
2018 Does not provide services to public 14 198

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 86
2018 Does not provide services to public 2 198

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 86
2018 Does not provide services to public 11 198

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 86
2018 Does not provide services to public 9 198

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 87
2018 Does not provide services to public 12 198

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 37 87
2018 Does not provide services to public 25 198

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 86
2018 Does not provide services to public 6 198

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 49 87
2018 Does not provide services to public 46 198

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 68 86
2018 Does not provide services to public 61 198

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 85
2018 Does not provide services to public 14 198

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 16 22 4 4 29 8 54 12 976
2018 Does not provide services to public 15 15 20 3 2 36 8 54 9 3361
2017 Provides services to public 16 17 22 2 5 32 7 53 11 1647
2017 Does not provide services to public 16 15 19 3 3 35 9 55 11 4334
2014 Provides services to public 15 17 22 3 4 31 8 53 11 1865
2014 Does not provide services to public 14 14 20 3 3 38 9 53 10 4751

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 32 18 4 4 12 2 70 9 978
2018 Does not provide services to public 32 31 18 3 2 13 1 73 6 3363
2017 Provides services to public 30 32 17 3 4 13 1 71 8 1646
2017 Does not provide services to public 31 32 16 4 2 13 2 74 7 4324
2014 Provides services to public 26 29 20 3 3 17 2 68 8 1863
2014 Does not provide services to public 26 28 19 3 2 20 2 69 7 4757
2011 Provides services to public 36 32 16 5 3 8 1 74 9 2071
2011 Does not provide services to public 35 34 14 3 2 11 0 78 6 5167
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 25 10 4 6 2 0 80 10 966
2018 Does not provide services to public 61 22 9 4 4 1 0 84 7 3344
2017 Provides services to public 53 24 11 4 6 2 0 79 10 1648
2017 Does not provide services to public 58 23 9 4 4 2 0 82 8 4333

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 39 15 6 5 2 0 74 11 977
2018 Does not provide services to public 40 40 11 5 2 2 0 82 7 3365
2017 Provides services to public 26 39 17 7 8 3 0 67 15 1650
2017 Does not provide services to public 37 40 11 6 4 2 0 79 10 4331

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 33 17 12 9 3 0 61 22 981
2018 Does not provide services to public 27 38 15 12 6 2 0 66 18 3369
2017 Provides services to public 18 38 16 13 12 2 0 58 26 1652
2017 Does not provide services to public 21 40 15 13 9 2 0 62 23 4330

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 22 24 14 21 0 3 40 36 976
2018 Does not provide services to public 17 25 23 14 18 1 2 44 32 3366
2017 Provides services to public 15 21 22 14 26 1 2 37 41 1649
2017 Does not provide services to public 19 25 20 15 19 0 2 45 35 4325

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 28 27 18 12 0 1 42 30 977
2018 Does not provide services to public 15 27 29 17 11 1 1 43 28 3362
2017 Provides services to public 15 24 27 17 15 0 1 40 33 1650
2017 Does not provide services to public 15 29 26 17 12 0 1 45 29 4323

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 30 21 13 9 0 2 55 23 972
2018 Does not provide services to public 20 30 25 14 9 1 2 51 23 3359
2017 Provides services to public 24 29 22 14 7 1 3 55 22 1649
2017 Does not provide services to public 20 30 24 14 10 0 2 51 25 4316

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 22 25 17 16 0 2 41 34 975
2018 Does not provide services to public 19 25 25 16 12 1 2 46 29 3358
2017 Provides services to public 17 20 23 18 19 1 1 39 38 1652
2017 Does not provide services to public 18 25 23 17 14 1 2 44 32 4320

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 44 23 15 5 6 1 6 72 12 969
2018 Does not provide services to public 42 26 13 7 4 1 7 73 12 3353
2017 Provides services to public 40 23 17 5 6 1 8 70 12 1644
2017 Does not provide services to public 39 26 14 6 5 1 9 72 12 4314

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 28 19 11 11 0 1 59 22 974
2018 Does not provide services to public 29 28 21 12 9 1 1 58 21 3361
2017 Provides services to public 27 30 22 11 9 0 1 58 20 1648
2017 Does not provide services to public 27 31 22 12 8 0 1 58 20 4313

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 32 23 10 6 1 2 59 17 974
2018 Does not provide services to public 25 36 23 9 5 1 1 62 15 3355
2017 Provides services to public 27 30 21 11 7 1 2 59 19 1647
2017 Does not provide services to public 25 34 21 11 7 0 1 60 18 4311

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 33 24 12 8 1 1 55 21 977
2018 Does not provide services to public 21 32 26 12 6 1 1 55 18 3354
2017 Provides services to public 23 29 22 14 8 1 1 54 23 1641
2017 Does not provide services to public 20 33 23 14 8 0 2 54 22 4310

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 32 20 9 6 0 2 63 16 976
2018 Does not provide services to public 26 34 21 12 6 1 1 61 18 3346
2017 Provides services to public 28 33 19 10 8 1 2 63 18 1645
2017 Does not provide services to public 26 32 21 12 8 0 2 59 20 4309

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 26 33 22 9 7 0 1 61 17 972
2018 Does not provide services to public 28 33 21 11 4 1 1 62 16 3336
2017 Provides services to public 27 32 21 10 7 1 2 60 18 1642
2017 Does not provide services to public 29 32 21 9 6 1 2 63 15 4299

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 24 14 7 5 0 3 74 12 974
2018 Does not provide services to public 49 25 13 6 5 1 2 76 11 3344
2017 Provides services to public 47 27 13 7 4 1 2 75 12 1650
2017 Does not provide services to public 49 25 13 6 4 0 2 76 11 4330

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 63 16 7 4 4 1 6 84 9 975
2018 Does not provide services to public 68 15 6 3 2 1 6 89 5 3357

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 66 15 7 3 4 1 4 85 7 974
2018 Does not provide services to public 69 12 5 4 4 2 4 86 8 3343
2017 Provides services to public 63 16 7 4 4 2 4 83 9 1648
2017 Does not provide services to public 70 12 6 4 3 1 4 86 8 4331

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 53 26 11 4 3 1 2 81 7 977
2018 Does not provide services to public 57 26 9 4 2 1 1 85 6 3353
2017 Provides services to public 47 30 12 5 4 0 3 79 9 1647
2017 Does not provide services to public 55 27 9 4 2 0 2 85 6 4332

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 56 20 9 6 6 1 2 78 13 974
2018 Does not provide services to public 56 21 11 6 4 1 1 78 11 3351
2017 Provides services to public 54 21 9 6 6 1 3 78 12 1644
2017 Does not provide services to public 57 21 9 6 4 0 3 80 10 4329

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 51 11 6 2 1 1 28 87 5 972
2018 Does not provide services to public 50 12 5 2 1 1 29 89 4 3340
2017 Provides services to public 49 14 5 3 1 1 27 86 6 1647
2017 Does not provide services to public 52 13 5 2 1 0 28 89 4 4325

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 54 25 11 3 1 1 5 84 4 972
2018 Does not provide services to public 67 17 6 2 1 1 7 91 2 3340
2017 Provides services to public 50 25 11 5 3 1 4 80 8 1639
2017 Does not provide services to public 67 17 5 1 1 0 8 92 2 4305

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 61 17 7 4 6 1 5 83 10 974
2018 Does not provide services to public 67 15 6 3 4 1 5 87 7 3358
2017 Provides services to public 57 18 10 3 6 2 4 79 10 1648
2017 Does not provide services to public 63 18 7 4 3 1 4 85 8 4331

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 28 12 4 2 1 3 80 7 976
2018 Does not provide services to public 47 30 14 4 2 1 2 79 7 3352
2017 Provides services to public 50 29 11 4 2 1 3 83 6 1644
2017 Does not provide services to public 48 30 12 5 2 0 3 81 6 4327

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 32 38 11 6 0 0 45 17 983
2018 Does not provide services to public 14 34 35 13 4 0 0 48 17 3376
2017 Provides services to public 10 29 37 15 8 0 0 40 23 1647
2017 Does not provide services to public 11 32 38 13 6 0 0 42 19 4332

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 17 40 23 10 0 0 33 26 970
2018 Does not provide services to public 9 19 39 23 10 0 0 33 28 3332
2017 Provides services to public 10 20 42 20 7 0 1 27 31 1650
2017 Does not provide services to public 9 19 41 22 9 0 0 31 28 4328
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 22 24 13 14 3 2 25 75 982
2018 Does not provide services to public 26 26 21 11 12 3 1 27 73 3368
2017 Provides services to public 21 22 20 14 18 3 1 23 77 1653
2017 Does not provide services to public 27 24 20 12 13 4 1 28 72 4340

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 731
2018 Does not provide services to public 22 2410
2017 Provides services to public 29 1212
2017 Does not provide services to public 22 2952

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 42 730
2018 Does not provide services to public 42 2410
2017 Provides services to public 43 1212
2017 Does not provide services to public 38 2952

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 731
2018 Does not provide services to public 24 2410
2017 Provides services to public 20 1212
2017 Does not provide services to public 20 2952

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 730
2018 Does not provide services to public 37 2410
2017 Provides services to public 43 1212
2017 Does not provide services to public 42 2952

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 730
2018 Does not provide services to public 7 2410
2017 Provides services to public 8 1212
2017 Does not provide services to public 8 2952

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 43 731
2018 Does not provide services to public 36 2410

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 27 730
2018 Does not provide services to public 31 2410
2017 Provides services to public 40 1212
2017 Does not provide services to public 42 2952

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 3 34 23 12 7 21 699
2018 Does not provide services to public 4 38 20 12 6 19 2325
2017 Provides services to public 4 40 21 10 7 19 1181
2017 Does not provide services to public 4 46 19 12 5 15 2896

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 28 72 725
2018 Does not provide services to public 28 72 2393

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 17 16 11 12 2 10 57 25 980
2018 Does not provide services to public 34 18 15 10 11 1 10 58 25 3365

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 21 20 19 23 2 5 33 46 730
2018 Does not provide services to public 11 22 18 18 22 2 6 36 44 2401
2017 Provides services to public 8 19 16 18 27 4 8 31 51 1213
2017 Does not provide services to public 11 22 16 18 24 2 8 36 47 2964

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 3 11 13 20 47 1 4 15 71 727
2018 Does not provide services to public 3 11 15 19 44 2 6 15 69 2399
2017 Provides services to public 2 8 10 20 52 3 4 11 77 1212
2017 Does not provide services to public 2 8 11 17 52 3 7 11 77 2961
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