2018 Public Service Employee Survey Results by Theme for Health Canada by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 53 2 6 1 1 0 91 7 79
2018 Non-shift worker 36 42 11 7 4 0 0 78 11 4259
2017 Shift worker 45 30 16 3 5 0 0 76 8 160
2017 Non-shift worker 34 43 10 8 5 0 0 77 13 5828
2014 Shift worker 33 45 11 6 5 0 0 78 11 170
2014 Non-shift worker 29 45 11 10 6 0 0 74 15 6454
2011 Shift worker 37 46 9 5 3 0 0 83 8 211
2011 Non-shift worker 34 40 12 8 5 0 0 75 13 7054
2008 Shift worker 37 38 14 5 6 0 0 76 11 197
2008 Non-shift worker 37 40 11 8 4 0 0 77 12 6544

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 52 9 5 2 1 0 84 7 80
2018 Non-shift worker 35 36 12 9 6 0 0 72 16 4276
2017 Shift worker 32 32 17 7 12 0 0 64 19 158
2017 Non-shift worker 31 37 12 11 8 0 0 69 19 5820

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 54 40 2 3 1 0 0 93 4 80
2018 Non-shift worker 50 35 10 3 2 0 0 85 5 4251
2017 Shift worker 61 31 5 0 3 0 0 92 3 157
2017 Non-shift worker 52 35 9 3 2 0 0 86 5 5818
2014 Shift worker 61 27 9 1 0 1 0 89 2 170
2014 Non-shift worker 59 30 7 3 1 0 0 89 4 6451
2011 Shift worker 61 30 6 2 1 0 0 91 3 212
2011 Non-shift worker 58 31 7 3 1 0 0 89 4 7071

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 43 2 4 1 0 0 93 4 79
2018 Non-shift worker 40 41 11 5 3 0 0 81 9 4274
2017 Shift worker 51 32 8 3 5 0 0 83 9 158
2017 Non-shift worker 40 40 11 6 4 0 0 80 9 5806
2014 Shift worker 47 33 11 5 4 0 0 79 9 171
2014 Non-shift worker 38 40 11 7 4 0 0 78 11 6453
2011 Shift worker 42 42 9 6 0 0 0 85 7 210
2011 Non-shift worker 41 40 9 6 3 0 0 81 9 7072
2008 Shift worker 42 41 8 8 2 0 0 83 10 199
2008 Non-shift worker 43 40 8 7 3 0 0 83 9 6581

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 60 29 7 2 2 0 0 89 3 79
2018 Non-shift worker 39 33 17 6 4 1 0 72 11 4264
2017 Shift worker 43 22 16 7 11 1 0 65 19 159
2017 Non-shift worker 35 34 17 8 6 1 0 69 14 5817
2014 Shift worker 30 34 22 8 5 1 0 65 13 171
2014 Non-shift worker 26 37 18 11 8 1 0 64 18 6454
2011 Shift worker 33 37 20 6 3 1 0 71 9 212
2011 Non-shift worker 29 35 18 9 7 1 0 65 16 7066

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 58 31 6 4 1 0 0 89 5 80
2018 Non-shift worker 38 36 14 8 4 0 0 74 11 4239
2017 Shift worker 40 25 17 7 9 1 0 66 17 160
2017 Non-shift worker 34 37 15 9 5 0 0 71 14 5827
2014 Shift worker 33 35 17 9 5 1 0 69 15 171
2014 Non-shift worker 26 38 16 12 7 0 0 65 19 6454
2011 Shift worker 32 40 19 5 4 1 0 73 8 212
2011 Non-shift worker 29 38 16 10 6 0 0 67 17 7063
2008 Shift worker 35 35 14 7 9 0 0 70 16 199
2008 Non-shift worker 30 39 14 10 6 0 0 70 16 6572

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 23 25 4 3 3 0 66 7 80
2018 Non-shift worker 33 26 19 10 7 4 0 62 18 4275
2017 Shift worker 30 23 17 7 14 8 0 57 24 160
2017 Non-shift worker 30 26 18 12 9 4 0 59 22 5817
2014 Shift worker 29 24 18 14 9 6 0 56 24 171
2014 Non-shift worker 26 26 19 14 11 4 0 54 26 6457
2011 Shift worker 31 25 20 15 6 4 0 58 21 213
2011 Non-shift worker 28 25 19 14 10 4 0 55 25 7063
2008 Shift worker 29 26 11 14 12 8 0 59 28 199
2008 Non-shift worker 28 28 17 13 9 5 1 58 23 6577
Top of Page

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 28 10 0 4 1 0 85 4 78
2018 Non-shift worker 50 29 11 5 4 2 0 80 9 4245
2017 Shift worker 42 30 13 8 5 1 2 74 13 158
2017 Non-shift worker 48 28 10 7 4 2 1 78 11 5826
2014 Shift worker 46 30 9 7 6 1 1 77 13 170
2014 Non-shift worker 44 30 12 7 5 2 0 75 13 6454
2011 Shift worker 40 34 15 6 3 2 0 76 9 211
2011 Non-shift worker 42 30 12 8 6 2 1 74 14 7070
2008 Shift worker 39 35 11 7 4 4 0 77 11 199
2008 Non-shift worker 40 30 12 9 7 2 0 72 16 6578

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 49 40 6 2 3 0 0 89 5 76
2018 Non-shift worker 48 31 9 8 4 1 0 79 12 4233
2017 Shift worker 38 34 10 7 5 0 6 76 13 160
2017 Non-shift worker 45 31 9 8 5 1 0 78 14 5824
2014 Shift worker 42 31 11 9 7 0 0 73 16 171
2014 Non-shift worker 41 33 9 9 6 1 0 75 15 6451
2011 Shift worker 37 35 15 8 4 0 0 73 12 213
2011 Non-shift worker 40 33 10 10 6 1 0 74 16 7061
2008 Shift worker 42 31 11 8 8 0 0 73 15 199
2008 Non-shift worker 37 33 10 10 8 1 0 71 19 6578

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 62 27 4 3 3 0 1 90 6 78
2018 Non-shift worker 52 27 10 7 5 0 0 79 11 4256
2017 Shift worker 45 22 20 5 7 1 0 67 12 160
2017 Non-shift worker 52 26 9 7 5 0 0 78 12 5815
2014 Shift worker 49 29 11 6 6 0 0 78 12 171
2014 Non-shift worker 48 28 10 7 6 0 0 76 13 6450

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 24 6 2 2 9 1 89 4 80
2018 Non-shift worker 31 30 16 9 5 9 0 67 15 4281
2017 Shift worker 29 30 15 5 12 10 0 65 18 160
2017 Non-shift worker 27 32 16 10 7 9 1 64 18 5830
2014 Shift worker 29 27 17 10 6 10 1 63 18 171
2014 Non-shift worker 23 32 18 10 6 10 0 62 18 6450
2011 Shift worker 29 30 21 5 4 10 1 66 10 211
2011 Non-shift worker 24 30 17 11 9 7 1 59 22 7062

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 23 6 3 3 9 1 87 6 80
2018 Non-shift worker 28 32 17 12 7 3 0 62 20 4269
2017 Shift worker 27 28 14 11 10 8 0 61 23 159
2017 Non-shift worker 23 33 18 13 9 3 0 58 23 5825
2014 Shift worker 25 28 20 13 9 5 0 56 23 171
2014 Non-shift worker 19 32 21 14 10 3 0 53 25 6444
2011 Shift worker 26 31 22 7 6 7 0 61 15 212
2011 Non-shift worker 20 33 19 14 12 3 0 54 27 7054
2008 Shift worker 31 35 13 6 11 3 0 68 18 199
2008 Non-shift worker 24 35 17 12 10 3 0 60 22 6578

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 51 21 9 6 2 10 1 81 9 80
2018 Non-shift worker 19 31 20 15 8 7 1 53 25 4265
2017 Shift worker 24 19 20 12 14 11 1 49 29 158
2017 Non-shift worker 16 30 20 17 10 6 0 49 29 5824
2014 Shift worker 21 22 19 16 13 8 0 47 31 171
2014 Non-shift worker 13 28 22 19 11 6 0 44 32 6450
2011 Shift worker 16 39 25 8 6 6 0 59 15 213
2011 Non-shift worker 12 32 20 18 11 6 0 47 31 7058
2008 Shift worker 14 35 19 15 6 9 0 55 24 198
2008 Non-shift worker 12 34 19 18 11 6 0 49 30 6571

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 26 13 5 2 11 1 77 8 79
2018 Non-shift worker 18 32 17 19 11 4 0 51 31 4278
2017 Shift worker 19 27 16 13 15 9 0 51 31 160
2017 Non-shift worker 16 31 18 18 13 4 0 49 32 5827
2014 Shift worker 19 29 17 23 7 5 0 50 31 171
2014 Non-shift worker 14 30 19 20 13 3 0 46 34 6446
2011 Shift worker 22 34 24 11 7 2 0 57 18 211
2011 Non-shift worker 13 32 18 22 13 3 0 46 36 7051
2008 Shift worker 17 37 14 19 9 3 0 56 29 198
2008 Non-shift worker 14 35 15 21 12 3 0 50 35 6576
Top of Page

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 45 11 3 5 1 0 80 9 78
2018 Non-shift worker 31 34 15 11 7 0 0 66 19 4271
2017 Shift worker 31 26 16 9 16 0 0 58 26 160
2017 Non-shift worker 27 36 15 12 9 0 0 64 21 5830
2014 Shift worker 19 41 13 17 8 2 0 61 26 170
2014 Non-shift worker 23 36 16 14 10 0 0 59 25 6455
2011 Shift worker 25 36 20 12 7 0 0 61 19 213
2011 Non-shift worker 24 38 15 14 10 0 0 62 23 7074

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 47 11 2 1 0 1 86 3 79
2018 Non-shift worker 36 40 11 9 4 0 0 76 13 4271
2017 Shift worker 38 38 16 4 3 0 0 77 7 159
2017 Non-shift worker 33 42 10 10 5 0 0 75 15 5823

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 26 11 8 4 26 2 69 16 80
2018 Non-shift worker 14 22 18 13 10 19 4 46 30 4255
2017 Shift worker 14 14 18 14 18 18 3 36 41 160
2017 Non-shift worker 13 22 17 16 12 18 3 43 35 5823
2014 Shift worker 16 20 16 13 17 14 4 44 36 170
2014 Non-shift worker 12 22 18 18 14 14 2 40 38 6451

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 37 5 6 3 1 3 85 10 78
2018 Non-shift worker 42 34 11 8 4 1 1 77 12 4253
2017 Shift worker 42 27 15 6 8 1 1 70 14 160
2017 Non-shift worker 44 32 10 7 6 1 1 76 13 5829
2014 Shift worker 43 26 17 10 3 0 0 70 13 171
2014 Non-shift worker 40 34 11 9 5 1 0 75 14 6455
2011 Shift worker 33 39 14 6 6 0 1 73 12 213
2011 Non-shift worker 37 35 11 10 7 0 0 72 17 7059
2008 Shift worker 34 38 13 8 7 0 0 71 16 199
2008 Non-shift worker 33 35 12 11 8 1 1 68 19 6583

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 27 35 13 11 5 3 6 68 18 1398
2014 Shift worker 13 30 22 9 13 4 9 49 26 18
2014 Non-shift worker 26 36 13 10 7 3 5 67 19 1576

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 44 8 10 2 0 1 80 12 79
2018 Non-shift worker 27 44 11 12 4 0 1 72 17 4270
2017 Shift worker 29 33 11 13 13 1 0 62 27 160
2017 Non-shift worker 27 40 12 14 7 0 0 67 21 5827
2014 Shift worker 18 40 13 16 10 0 2 60 27 169
2014 Non-shift worker 22 39 13 17 8 0 0 62 25 6455
2011 Shift worker 21 43 19 10 6 0 2 65 16 213
2011 Non-shift worker 27 40 12 13 6 0 1 68 20 7069
2008 Shift worker 27 45 10 12 5 0 1 73 17 199
2008 Non-shift worker 29 42 12 11 5 0 1 72 16 6580

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 48 9 5 2 0 0 84 7 79
2018 Non-shift worker 40 41 10 6 3 0 0 81 9 4263
2017 Shift worker 47 29 10 8 5 1 0 77 13 160
2017 Non-shift worker 42 38 10 7 4 0 0 80 11 5824
2014 Shift worker 47 33 9 6 4 0 0 81 10 171
2014 Non-shift worker 40 38 10 8 4 0 0 77 12 6456
2011 Shift worker 47 33 10 5 4 0 0 81 9 210
2011 Non-shift worker 43 36 10 7 4 0 0 79 11 7067
2008 Shift worker 35 42 11 7 4 1 0 78 11 199
2008 Non-shift worker 40 40 9 7 4 0 0 80 11 6583

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 38 45 10 6 2 0 0 83 8 78
2018 Non-shift worker 46 39 7 5 2 0 0 85 8 4241
2017 Shift worker 52 30 6 7 4 1 0 83 11 160
2017 Non-shift worker 48 36 7 6 3 0 0 84 9 5817
2014 Shift worker 48 34 8 5 5 0 0 82 10 171
2014 Non-shift worker 45 37 8 7 4 0 0 81 11 6452
2011 Shift worker 42 42 9 4 3 0 0 85 6 211
2011 Non-shift worker 46 38 6 6 3 0 0 84 9 7069
2008 Shift worker 37 46 7 6 4 0 0 83 10 199
2008 Non-shift worker 45 39 7 5 3 0 0 85 8 6582

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 36 13 8 5 4 0 73 14 78
2018 Non-shift worker 22 32 18 14 10 3 0 56 25 4265
2017 Shift worker 23 33 19 14 9 2 0 57 24 160
2017 Non-shift worker 23 32 15 16 11 2 0 56 28 5814
2014 Shift worker 18 26 24 18 11 3 0 46 30 170
2014 Non-shift worker 17 29 18 19 15 2 0 47 34 6455
2011 Shift worker 20 34 17 15 7 5 3 58 23 212
2011 Non-shift worker 22 33 16 16 12 2 1 56 28 7075
2008 Shift worker 22 39 16 13 6 3 0 63 21 199
2008 Non-shift worker 25 37 15 13 8 2 0 63 21 6578

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 45 12 4 7 3 6 75 11 78
2018 Non-shift worker 18 29 15 16 17 3 2 49 34 4264
2017 Shift worker 14 28 25 10 14 7 2 47 26 159
2017 Non-shift worker 19 24 14 17 21 3 2 45 40 5815
2014 Shift worker 14 20 25 12 18 3 7 38 34 170
2014 Non-shift worker 13 22 15 20 26 3 2 37 48 6453
2011 Shift worker 15 29 22 16 12 3 3 47 30 213
2011 Non-shift worker 14 26 15 18 22 2 2 43 41 7070
2008 Shift worker 21 28 18 14 15 2 3 51 30 199
2008 Non-shift worker 18 33 14 16 15 2 2 53 33 6568

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 44 17 7 3 1 0 72 11 79
2018 Non-shift worker 31 40 13 10 5 0 0 72 15 4264
2017 Shift worker 29 32 15 7 16 1 0 62 23 159
2017 Non-shift worker 31 41 11 10 6 0 0 73 16 5811
2014 Shift worker 19 46 15 12 7 0 0 66 19 171
2014 Non-shift worker 22 43 13 14 9 0 0 65 22 6458
2011 Shift worker 27 42 15 9 7 0 0 69 16 212
2011 Non-shift worker 32 40 11 10 6 0 0 73 16 7064

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 49 15 2 3 0 0 80 5 79
2018 Non-shift worker 36 34 15 10 5 0 0 70 15 4244
2017 Shift worker 30 28 19 13 10 1 0 58 23 160
2017 Non-shift worker 35 35 14 10 6 0 0 70 16 5820
2014 Shift worker 30 35 19 11 5 0 0 65 16 171
2014 Non-shift worker 29 37 15 12 8 0 0 66 19 6457

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 34 51 4 9 2 0 0 85 11 80
2018 Non-shift worker 34 36 15 10 5 0 0 70 15 4265
2017 Shift worker 33 31 16 8 13 0 0 64 20 160
2017 Non-shift worker 34 36 13 10 5 0 0 71 16 5810
2014 Shift worker 22 48 13 9 5 1 0 72 14 171
2014 Non-shift worker 28 39 15 11 7 0 0 67 18 6452
2011 Shift worker 33 39 11 10 4 0 3 74 14 211
2011 Non-shift worker 36 40 12 7 4 1 0 77 11 7056

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 38 22 4 3 5 0 69 7 78
2018 Non-shift worker 21 37 22 9 5 4 0 61 16 4272
2017 Shift worker 15 33 21 13 9 8 1 52 24 159
2017 Non-shift worker 20 36 20 12 7 5 0 59 19 5819

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 33 10 5 1 0 1 84 7 79
2018 Non-shift worker 47 32 9 7 4 0 0 80 11 4266
2017 Shift worker 35 21 19 10 15 0 0 56 25 160
2017 Non-shift worker 45 32 9 8 6 0 0 77 14 5820
2014 Shift worker 37 29 19 6 7 0 1 67 13 171
2014 Non-shift worker 38 35 11 9 6 0 0 74 16 6451
2011 Shift worker 37 34 15 9 3 0 1 72 12 209
2011 Non-shift worker 43 34 9 8 5 0 0 78 13 7074

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 63 24 5 3 2 0 3 90 5 80
2018 Non-shift worker 37 33 17 8 5 0 1 70 13 4287
2017 Shift worker 37 25 16 11 6 0 4 65 18 160
2017 Non-shift worker 34 37 16 8 4 0 1 72 12 5827
2014 Shift worker 50 27 14 5 4 0 0 77 9 171
2014 Non-shift worker 32 37 18 7 5 0 1 69 12 6455
2011 Shift worker 45 32 16 3 4 0 0 78 7 212
2011 Non-shift worker 34 35 18 7 5 0 0 69 12 7070
2008 Shift worker 33 37 16 8 4 0 1 71 13 198
2008 Non-shift worker 27 34 22 10 7 0 0 61 17 6574

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 22 24 54 78
2018 Non-shift worker 30 33 37 4285
2017 Shift worker 25 39 36 160
2017 Non-shift worker 31 35 34 5822
2014 Shift worker 29 41 30 171
2014 Non-shift worker 30 34 36 6459
2011 Shift worker 30 40 29 213
2011 Non-shift worker 33 33 34 7072

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Shift worker 3 35 7 0 55 0 16
2018 Non-shift worker 12 33 34 4 12 5 1242
2017 Shift worker 5 16 19 32 13 15 37
2017 Non-shift worker 12 32 36 6 7 7 1817
2014 Shift worker 13 21 34 20 9999 12 51
2014 Non-shift worker 11 30 39 9 9999 11 1929
2011 Shift worker 11 35 24 13 9999 15 63
2011 Non-shift worker 12 31 39 8 9999 10 2359
Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 51 41 6 2 1 0 0 91 3 80
2018 Non-shift worker 48 38 7 4 2 0 0 87 6 4278
2017 Shift worker 41 37 11 6 4 0 1 79 10 160
2017 Non-shift worker 42 40 9 5 3 1 0 83 9 5821
2014 Shift worker 44 34 13 7 2 0 0 78 9 170
2014 Non-shift worker 38 42 11 5 3 0 0 80 9 6452
2011 Shift worker 38 43 10 5 3 0 0 82 8 211
2011 Non-shift worker 40 41 10 6 3 1 0 81 9 7070
2008 Shift worker 37 40 14 5 3 0 0 77 8 199
2008 Non-shift worker 43 38 9 5 3 0 0 82 9 6579

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 43 13 5 1 2 0 80 7 78
2018 Non-shift worker 27 42 18 9 3 1 0 70 12 4265
2017 Shift worker 30 32 19 5 6 7 0 67 12 160
2017 Non-shift worker 26 42 17 9 5 2 0 69 14 5820
2014 Shift worker 24 38 22 8 4 3 0 64 13 170
2014 Non-shift worker 23 42 19 10 5 2 0 66 15 6454
2011 Shift worker 26 43 15 8 4 2 1 71 13 211
2011 Non-shift worker 24 43 17 10 5 1 0 68 15 7061

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 18 26 18 14 8 11 40 28 79
2018 Non-shift worker 9 23 36 20 9 1 2 29 34 4277
2017 Shift worker 10 21 29 21 15 1 2 38 32 159
2017 Non-shift worker 11 24 37 17 7 1 3 26 36 5802
2014 Shift worker 12 23 38 18 5 2 3 24 36 171
2014 Non-shift worker 11 28 38 16 6 1 2 22 40 6432
2011 Shift worker 8 27 33 18 10 1 3 29 37 213
2011 Non-shift worker 12 26 36 17 6 1 2 24 39 7064
2008 Shift worker 15 23 37 14 6 2 3 21 40 198
2008 Non-shift worker 11 27 37 16 6 1 2 22 40 6566

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 12 11 25 28 7 13 67 20 78
2018 Non-shift worker 8 16 29 26 15 3 2 44 25 4253
2017 Shift worker 18 16 25 17 19 3 4 38 36 158
2017 Non-shift worker 10 18 30 23 13 2 4 38 30 5789
2014 Shift worker 11 21 28 18 14 4 4 35 35 170
2014 Non-shift worker 13 22 31 21 9 2 2 31 36 6427
2011 Shift worker 10 12 30 23 16 5 5 43 24 213
2011 Non-shift worker 12 19 29 23 12 3 3 37 33 7042
2008 Shift worker 12 19 26 21 14 3 4 38 34 198
2008 Non-shift worker 13 20 30 21 11 2 2 34 35 6557

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 18 20 14 17 6 15 38 36 78
2018 Non-shift worker 19 25 29 15 8 2 3 24 46 4259
2017 Shift worker 17 23 25 11 15 5 4 29 44 159
2017 Non-shift worker 21 25 28 14 7 2 3 22 49 5797
2014 Shift worker 25 23 27 13 6 3 3 20 51 169
2014 Non-shift worker 27 28 25 11 5 2 2 17 57 6428
2011 Shift worker 12 22 33 16 9 3 5 27 37 213
2011 Non-shift worker 20 26 29 14 6 1 3 21 49 7048
2008 Shift worker 17 20 28 17 10 3 6 29 41 197
2008 Non-shift worker 19 26 30 14 6 2 3 22 47 6548

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 3 8 13 28 30 4 13 71 14 78
2018 Non-shift worker 10 18 33 24 13 1 2 38 29 4244
2017 Shift worker 9 15 25 22 20 5 5 46 26 157
2017 Non-shift worker 11 18 33 24 11 1 3 36 29 5773
2014 Shift worker 8 18 27 24 13 4 6 41 29 171
2014 Non-shift worker 11 20 35 23 8 1 2 32 31 6422
2011 Shift worker 7 13 29 28 15 2 6 47 22 212
2011 Non-shift worker 10 18 34 24 10 1 3 36 29 7044
2008 Shift worker 7 19 24 23 17 2 8 45 29 196
2008 Non-shift worker 10 19 34 24 9 1 2 35 30 6551

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 16 10 26 19 7 16 58 29 79
2018 Non-shift worker 15 23 29 19 11 2 3 31 39 4263
2017 Shift worker 13 20 24 15 14 8 5 34 39 157
2017 Non-shift worker 19 23 27 17 9 2 4 27 44 5800
2014 Shift worker 20 22 25 13 15 2 4 29 45 169
2014 Non-shift worker 23 26 27 14 6 1 2 21 51 6435
2011 Shift worker 11 21 29 23 11 3 3 36 33 212
2011 Non-shift worker 16 23 30 17 9 1 3 28 41 7049
2008 Shift worker 9 20 23 23 18 2 6 44 31 198
2008 Non-shift worker 15 23 29 19 10 2 3 30 40 6555

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 13 10 23 21 14 16 63 23 79
2018 Non-shift worker 11 18 27 24 14 4 3 40 31 4254
2017 Shift worker 22 17 24 14 11 6 6 29 44 158
2017 Non-shift worker 12 18 29 21 12 3 5 36 33 5800
2014 Shift worker 13 18 24 22 16 3 4 41 33 170
2014 Non-shift worker 12 17 28 25 12 2 4 39 31 6429
2011 Shift worker 12 17 24 17 18 7 4 39 33 213
2011 Non-shift worker 12 18 28 23 12 2 5 38 32 7047
2008 Shift worker 17 23 18 16 13 7 6 34 45 198
2008 Non-shift worker 16 23 29 18 9 2 4 28 41 6564

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 3 10 18 22 15 14 17 54 19 79
2018 Non-shift worker 15 23 32 16 9 3 3 26 40 4271
2017 Shift worker 17 19 30 12 11 6 5 26 40 158
2017 Non-shift worker 17 23 33 14 7 2 3 23 42 5803
2014 Shift worker 17 20 23 18 12 3 6 33 41 170
2014 Non-shift worker 21 26 30 12 6 2 3 19 49 6434

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 61 29 3 5 2 0 0 90 7 79
2018 Non-shift worker 45 30 8 9 7 1 0 76 16 4263
2017 Shift worker 35 26 13 16 8 1 0 62 25 159
2017 Non-shift worker 44 29 9 10 8 1 0 74 18 5826
2014 Shift worker 35 31 14 14 5 0 1 67 19 171
2014 Non-shift worker 42 29 9 11 8 1 0 72 19 6453

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 76 15 6 3 0 0 0 91 3 80
2018 Non-shift worker 52 32 7 6 3 0 0 84 9 4262
2017 Shift worker 36 33 16 10 4 1 0 70 14 160
2017 Non-shift worker 45 36 7 8 4 0 0 81 12 5822
2014 Shift worker 35 41 15 5 4 0 0 76 9 171
2014 Non-shift worker 42 38 8 8 4 0 0 80 12 6452

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 53 37 5 1 1 3 0 93 2 80
2018 Non-shift worker 44 37 10 5 3 1 0 82 8 4265

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 56 32 7 2 2 1 0 89 4 80
2018 Non-shift worker 44 35 12 3 2 3 0 82 5 4265
2017 Shift worker 40 30 13 2 6 8 0 77 9 160
2017 Non-shift worker 41 35 14 3 3 4 1 80 6 5816
2014 Shift worker 48 32 12 2 1 4 0 84 4 171
2014 Non-shift worker 44 35 12 3 2 4 0 82 5 6452

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 65 27 4 2 1 1 0 93 4 79
2018 Non-shift worker 44 37 10 5 2 1 0 83 7 4270
2017 Shift worker 42 33 10 4 5 5 0 80 10 159
2017 Non-shift worker 39 40 11 5 3 2 0 81 8 5824
2014 Shift worker 44 39 11 3 1 1 0 84 5 171
2014 Non-shift worker 40 38 12 5 3 2 0 80 8 6455
2011 Shift worker 32 43 12 6 3 3 0 78 9 213
2011 Non-shift worker 35 39 13 7 4 2 0 75 11 7056

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 71 23 4 2 1 0 0 94 2 80
2018 Non-shift worker 49 35 9 4 3 0 0 85 6 4245
2017 Shift worker 45 31 11 5 7 0 0 76 12 159
2017 Non-shift worker 45 37 9 5 4 0 0 82 9 5823
2014 Shift worker 45 38 11 4 2 0 0 83 6 170
2014 Non-shift worker 45 37 9 5 3 0 0 82 8 6455
2011 Shift worker 43 39 13 1 3 1 0 83 5 211
2011 Non-shift worker 40 37 12 6 4 1 0 78 11 7057
2008 Shift worker 39 37 9 10 3 2 0 78 13 199
2008 Non-shift worker 38 38 12 7 5 1 0 77 12 6576

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 36 31 12 4 4 11 4 78 9 80
2018 Non-shift worker 25 30 17 9 7 7 5 63 18 4269
2017 Shift worker 23 24 20 13 10 6 3 53 25 159
2017 Non-shift worker 26 31 14 11 9 5 4 63 21 5824
2014 Shift worker 24 33 14 10 11 3 4 62 24 171
2014 Non-shift worker 29 31 14 11 9 4 3 64 21 6453

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 42 5 5 2 8 5 87 8 76
2018 Non-shift worker 30 38 13 9 4 3 2 72 14 4275
2017 Shift worker 30 26 17 10 11 7 0 60 22 160
2017 Non-shift worker 34 37 11 8 5 3 1 75 13 5819
2014 Shift worker 27 37 13 11 5 5 1 68 18 171
2014 Non-shift worker 33 38 11 8 4 4 1 75 13 6456
2011 Shift worker 33 31 16 8 7 3 2 68 15 211
2011 Non-shift worker 31 34 12 10 6 5 1 70 18 7058
2008 Shift worker 29 33 11 15 8 5 0 65 23 199
2008 Non-shift worker 30 34 12 10 7 5 1 69 19 6573

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 38 11 2 4 0 0 83 6 78
2018 Non-shift worker 31 39 18 6 4 2 0 72 10 4259

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 27 14 4 5 11 13 70 11 77
2018 Non-shift worker 17 22 20 14 13 11 3 46 32 4266
2017 Shift worker 15 29 21 9 13 10 2 50 26 160
2017 Non-shift worker 17 21 17 15 16 11 3 44 36 5818
2014 Shift worker 12 21 27 8 19 10 2 38 32 171
2014 Non-shift worker 13 20 18 17 19 11 2 38 41 6453
2011 Shift worker 15 23 24 12 10 12 4 46 26 213
2011 Non-shift worker 12 18 18 16 18 13 3 37 41 7067

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 4 96 80
2018 Non-shift worker 12 88 4285

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 12 10 2 1 26 18 75 7 79
2018 Non-shift worker 14 15 19 6 5 31 9 49 19 4274
2017 Shift worker 17 17 17 9 6 28 6 51 23 159
2017 Non-shift worker 15 17 18 7 8 27 8 48 23 5829
2014 Shift worker 16 14 24 7 6 29 4 45 19 171
2014 Non-shift worker 13 16 19 7 7 29 8 47 24 6456

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 39 27 13 2 3 14 2 78 6 79
2018 Non-shift worker 30 33 17 6 4 10 1 70 10 4272
2017 Shift worker 31 27 15 7 11 7 2 64 19 157
2017 Non-shift worker 28 31 17 7 6 10 1 67 14 5821
2014 Shift worker 25 26 23 8 5 12 0 58 15 170
2014 Non-shift worker 22 28 20 7 5 16 2 61 15 6455
2011 Shift worker 32 36 19 6 2 5 0 71 8 212
2011 Non-shift worker 28 32 17 8 5 9 0 67 14 7066

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 5 95 80
2018 Non-shift worker 7 93 4266

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 15 12 2 2 21 17 74 6 79
2018 Non-shift worker 16 15 21 3 3 35 8 54 10 4269
2017 Shift worker 22 12 23 2 4 31 7 54 10 156
2017 Non-shift worker 16 16 20 3 4 34 8 55 11 5825
2014 Shift worker 21 15 25 3 4 26 6 53 10 171
2014 Non-shift worker 14 15 20 3 3 36 9 53 11 6449

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 45 25 16 2 3 9 0 77 5 79
2018 Non-shift worker 31 31 18 3 3 13 2 72 7 4273
2017 Shift worker 34 22 20 3 4 14 2 67 9 157
2017 Non-shift worker 31 32 16 3 3 13 2 73 7 5813
2014 Shift worker 30 21 28 3 1 17 0 62 5 171
2014 Non-shift worker 26 28 19 3 3 19 2 69 7 6453
2011 Shift worker 40 32 15 4 1 7 0 78 6 212
2011 Non-shift worker 35 34 14 4 3 10 0 77 7 7052
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 69 22 5 3 1 0 0 91 4 77
2018 Non-shift worker 59 23 9 4 4 1 0 83 8 4243
2017 Shift worker 45 23 19 3 7 3 0 70 10 160
2017 Non-shift worker 57 23 9 4 5 2 0 82 9 5822

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 45 13 2 2 7 4 81 5 77
2018 Non-shift worker 39 39 12 5 3 2 0 80 8 4278
2017 Shift worker 24 35 18 8 14 2 0 60 22 159
2017 Non-shift worker 34 40 13 6 5 2 0 76 11 5823

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 37 14 4 5 4 1 76 10 80
2018 Non-shift worker 27 37 16 12 7 2 0 65 19 4282
2017 Shift worker 24 32 17 13 13 1 0 56 27 160
2017 Non-shift worker 20 40 15 14 10 2 0 61 24 5823

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 18 20 8 14 1 7 54 25 80
2018 Non-shift worker 17 25 24 14 18 1 2 42 33 4275
2017 Shift worker 14 21 21 11 31 0 1 36 43 160
2017 Non-shift worker 18 24 20 15 21 1 2 43 36 5815

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 31 25 6 10 1 3 57 17 80
2018 Non-shift worker 15 27 29 17 11 0 1 42 28 4272
2017 Shift worker 17 22 31 11 19 0 0 39 30 159
2017 Non-shift worker 15 28 27 17 12 0 1 43 30 5815

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 29 14 6 7 6 7 70 15 80
2018 Non-shift worker 21 30 24 14 9 1 2 52 23 4263
2017 Shift worker 33 23 24 10 7 2 2 57 18 159
2017 Non-shift worker 21 30 23 14 9 1 2 52 24 5806

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 17 18 8 13 1 10 55 24 80
2018 Non-shift worker 18 25 25 16 13 1 2 44 30 4266
2017 Shift worker 23 19 21 15 21 1 0 43 35 158
2017 Non-shift worker 17 24 23 17 15 1 2 42 34 5815

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 52 24 5 2 3 2 12 89 5 80
2018 Non-shift worker 42 26 14 7 5 1 7 73 12 4255
2017 Shift worker 45 19 11 6 10 1 8 70 18 159
2017 Non-shift worker 39 25 15 6 5 1 9 71 12 5801

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 25 17 7 3 4 1 71 11 80
2018 Non-shift worker 29 28 20 12 9 0 1 58 21 4267
2017 Shift worker 32 24 18 12 13 0 1 57 25 160
2017 Non-shift worker 27 31 22 11 8 0 1 58 20 5802

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 35 35 12 4 4 3 7 78 9 80
2018 Non-shift worker 24 35 23 9 5 1 1 61 15 4262
2017 Shift worker 30 29 14 13 12 1 1 60 26 160
2017 Non-shift worker 25 33 22 11 7 1 2 59 18 5799

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 30 25 2 2 3 7 68 5 80
2018 Non-shift worker 21 33 26 12 6 1 1 55 19 4264
2017 Shift worker 34 29 18 11 6 1 2 65 17 160
2017 Non-shift worker 21 32 23 14 8 1 2 54 23 5792

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 28 24 7 4 3 7 61 12 80
2018 Non-shift worker 27 34 21 11 6 1 1 61 18 4255
2017 Shift worker 39 28 16 7 7 2 1 69 14 160
2017 Non-shift worker 26 32 20 11 8 1 2 60 20 5795

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 25 37 22 7 2 3 4 67 10 79
2018 Non-shift worker 28 33 22 11 5 1 1 62 16 4242
2017 Shift worker 36 24 17 11 11 0 1 61 22 159
2017 Non-shift worker 28 32 21 10 6 1 2 62 16 5783

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 62 11 11 3 2 3 7 82 5 79
2018 Non-shift worker 48 25 13 6 5 1 2 75 11 4252
2017 Shift worker 47 23 12 7 8 1 1 72 16 160
2017 Non-shift worker 48 26 13 6 4 0 2 76 11 5821

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 57 12 4 4 2 4 17 88 7 80
2018 Non-shift worker 67 16 6 3 3 1 6 88 6 4265

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 63 9 7 1 3 4 12 86 5 79
2018 Non-shift worker 68 13 6 4 4 1 4 86 8 4251
2017 Shift worker 60 19 5 3 5 1 6 86 9 157
2017 Non-shift worker 68 13 6 4 4 1 4 85 8 5822

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 17 6 2 2 1 7 88 5 79
2018 Non-shift worker 56 26 10 4 2 1 1 84 6 4264
2017 Shift worker 42 27 11 5 8 0 7 74 14 158
2017 Non-shift worker 53 28 10 4 2 0 2 83 7 5822

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 69 11 2 3 5 1 8 88 9 80
2018 Non-shift worker 55 21 11 6 5 1 1 78 11 4258
2017 Shift worker 49 22 10 4 8 1 7 77 13 160
2017 Non-shift worker 56 21 9 6 5 0 2 79 11 5814

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 64 6 2 2 2 1 23 92 6 79
2018 Non-shift worker 50 12 5 2 1 1 29 88 5 4245
2017 Shift worker 51 20 3 2 2 1 21 91 5 160
2017 Non-shift worker 51 13 5 2 1 0 27 88 5 5813

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 66 18 2 3 2 1 8 93 6 79
2018 Non-shift worker 64 19 7 2 1 1 7 89 3 4246
2017 Shift worker 60 17 10 5 2 2 5 82 7 159
2017 Non-shift worker 62 20 7 2 1 1 7 89 4 5786

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 50 22 7 10 5 1 4 76 16 80
2018 Non-shift worker 66 16 6 3 4 1 5 86 7 4265
2017 Shift worker 53 15 12 5 10 1 5 72 16 159
2017 Non-shift worker 61 18 7 4 4 1 4 84 8 5821

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 51 24 8 5 5 1 6 81 10 80
2018 Non-shift worker 47 29 14 4 2 1 2 79 7 4261
2017 Shift worker 49 25 15 8 2 1 1 75 10 160
2017 Non-shift worker 49 30 12 4 2 0 3 82 6 5809

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 46 24 3 2 1 0 71 5 80
2018 Non-shift worker 13 33 36 13 5 0 0 47 17 4290
2017 Shift worker 11 28 28 15 13 3 1 41 30 159
2017 Non-shift worker 11 31 38 13 7 0 0 42 20 5820

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 6 26 29 31 1 0 61 13 80
2018 Non-shift worker 9 19 40 22 10 0 0 32 28 4235
2017 Shift worker 14 25 27 24 9 0 1 33 39 159
2017 Non-shift worker 9 19 42 21 8 0 0 30 29 5820
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 24 21 6 9 11 5 28 72 80
2018 Non-shift worker 26 25 22 12 12 2 1 26 74 4282
2017 Shift worker 14 18 17 19 24 7 2 16 84 160
2017 Non-shift worker 26 23 20 12 14 3 1 27 73 5834

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 41 51
2018 Non-shift worker 23 3102
2017 Shift worker 48 120
2017 Non-shift worker 23 4043

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 24 51
2018 Non-shift worker 43 3101
2017 Shift worker 47 120
2017 Non-shift worker 39 4043

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 28 51
2018 Non-shift worker 24 3102
2017 Shift worker 26 120
2017 Non-shift worker 20 4043

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 51
2018 Non-shift worker 38 3101
2017 Shift worker 41 120
2017 Non-shift worker 42 4043

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 2 51
2018 Non-shift worker 8 3101
2017 Shift worker 5 120
2017 Non-shift worker 8 4043

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 19 51
2018 Non-shift worker 38 3102

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 34 51
2018 Non-shift worker 30 3101
2017 Shift worker 34 120
2017 Non-shift worker 42 4043

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 7 55 13 7 6 12 49
2018 Non-shift worker 4 37 21 12 6 20 2982
2017 Shift worker 7 36 19 9 9 19 114
2017 Non-shift worker 4 44 19 11 6 16 3963

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 51 49 51
2018 Non-shift worker 27 73 3078

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 41 16 8 5 5 8 16 75 14 80
2018 Non-shift worker 33 18 15 11 12 1 10 57 25 4276

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 30 21 18 20 9 1 1 52 30 51
2018 Non-shift worker 10 22 18 19 23 2 6 35 45 3091
2017 Shift worker 7 14 17 15 30 9 7 26 54 117
2017 Non-shift worker 10 21 16 18 25 2 8 35 48 4059

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 23 27 15 13 0 10 38 31 51
2018 Non-shift worker 3 11 14 19 46 2 5 15 70 3086
2017 Shift worker 3 10 7 18 52 6 5 14 78 118
2017 Non-shift worker 2 8 11 18 52 2 6 11 77 4054
Report a problem or mistake on this page
Date modified: