2018 Public Service Employee Survey Results by Theme for Accounting Operations and System Division

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	34	42	12	8	5	75	13	160671
2018	Health Canada	36	42	11	7	4	78	11	4359
2018	Chief Financial Officer Branch	37	43	6	8	6	80	14	150
2018	Financial Operations Directorate (excluding DGO)	41	38	6	9	6	79	16	61
2018	Accounting Operations and System Division	42	43	0	6	9	85	15	29

Question 9. Overall, I feel valued at work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	37	14	11	9	66	20	160988
2018	Health Canada	35	37	12	9	6	72	16	4377
2018	Chief Financial Officer Branch	39	36	9	11	4	75	16	150
2018	Financial Operations Directorate (excluding DGO)	39	36	8	13	4	75	17	60
2018	Accounting Operations and System Division	33	47	6	13	0	81	13	29

Question 10. I am proud of the work that I do.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	50	35	9	3	2	85	5	160125
2018	Health Canada	50	35	10	3	2	85	5	4351
2018	Chief Financial Officer Branch	56	33	7	2	2	89	5	149
2018	Financial Operations Directorate (excluding DGO)	54	33	8	3	2	86	5	61
2018	Accounting Operations and System Division	50	34	8	3	5	85	8	29

Question 14. Overall, I like my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	39	11	6	3	80	9	161156
2018	Health Canada	40	41	10	5	3	81	8	4374
2018	Chief Financial Officer Branch	42	42	7	7	3	84	9	150
2018	Financial Operations Directorate (excluding DGO)	40	45	7	8	0	85	8	60
2018	Accounting Operations and System Division	43	39	6	12	0	82	12	29

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	35	32	17	9	7	1	67	16	160754
2018	Health Canada	39	33	16	6	4	1	73	11	4364
2018	Chief Financial Officer Branch	46	26	15	6	5	1	73	11	151
2018	Financial Operations Directorate (excluding DGO)	48	29	15	3	2	3	79	5	61
2018	Accounting Operations and System Division	52	30	12	3	0	3	84	3	29

Question 44. I am satisfied with my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	33	34	16	10	7	68	16	160146
2018	Health Canada	38	36	14	7	4	75	11	4340
2018	Chief Financial Officer Branch	45	26	16	9	3	71	12	149
2018	Financial Operations Directorate (excluding DGO)	49	24	21	5	2	73	7	61
2018	Accounting Operations and System Division	54	33	6	8	0	86	8	29

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	25	19	12	9	3	59	22	161050
2018	Health Canada	34	26	19	10	7	4	62	18	4376
2018	Chief Financial Officer Branch	43	19	20	9	6	3	64	15	150
2018	Financial Operations Directorate (excluding DGO)	45	14	20	9	5	6	63	16	61
2018	Accounting Operations and System Division	46	22	21	3	5	3	70	8	29

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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	45	30	12	7	5	2	1	76	12	160474
2018	Health Canada	50	28	11	5	4	2	0	80	9	4343
2018	Chief Financial Officer Branch	58	25	7	3	6	1	0	83	10	150
2018	Financial Operations Directorate (excluding DGO)	54	27	7	4	5	1	0	83	10	62
2018	Accounting Operations and System Division	60	22	10	3	5	0	0	82	8	29

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	32	11	8	5	1	75	14	160177
2018	Health Canada	48	31	9	7	4	1	80	11	4329
2018	Chief Financial Officer Branch	53	29	9	5	5	0	81	10	151
2018	Financial Operations Directorate (excluding DGO)	54	30	7	5	4	0	84	9	62
2018	Accounting Operations and System Division	58	21	9	8	5	0	79	12	29

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	47	28	11	7	6	75	13	160605
2018	Health Canada	52	27	10	6	5	79	11	4354
2018	Chief Financial Officer Branch	58	24	8	5	5	82	10	151
2018	Financial Operations Directorate (excluding DGO)	58	22	10	5	5	80	10	62
2018	Accounting Operations and System Division	69	13	8	6	5	82	10	29

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	28	31	17	9	8	6	63	19	161481
2018	Health Canada	32	30	16	8	5	9	68	15	4382
2018	Chief Financial Officer Branch	33	31	15	10	3	7	70	14	152
2018	Financial Operations Directorate (excluding DGO)	39	26	14	8	3	9	72	12	62
2018	Accounting Operations and System Division	48	33	6	10	0	3	83	11	29

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	31	18	13	11	2	58	24	161089
2018	Health Canada	28	32	17	12	7	3	63	20	4370
2018	Chief Financial Officer Branch	31	34	14	13	5	3	67	18	152
2018	Financial Operations Directorate (excluding DGO)	34	32	12	14	5	3	68	20	62
2018	Accounting Operations and System Division	37	38	12	9	5	0	75	13	29

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	29	21	16	12	5	0	48	30	160960
2018	Health Canada	20	30	20	15	8	7	1	54	25	4366
2018	Chief Financial Officer Branch	23	32	17	17	4	7	0	60	22	151
2018	Financial Operations Directorate (excluding DGO)	25	29	20	19	3	4	0	56	23	61
2018	Accounting Operations and System Division	28	29	24	19	0	0	0	57	19	28

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	30	18	18	14	3	48	33	161278
2018	Health Canada	18	31	17	19	10	4	52	30	4378
2018	Chief Financial Officer Branch	20	32	17	22	7	3	54	29	152
2018	Financial Operations Directorate (excluding DGO)	25	31	19	15	7	3	58	23	62
2018	Accounting Operations and System Division	26	34	19	13	8	0	60	21	29

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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	26	34	17	13	10	60	23	161141
2018	Health Canada	31	35	15	11	7	66	18	4370
2018	Chief Financial Officer Branch	40	28	12	14	6	68	20	151
2018	Financial Operations Directorate (excluding DGO)	34	35	11	14	5	69	20	61
2018	Accounting Operations and System Division	33	34	14	14	5	68	19	29

Question 7. I have clear work objectives.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	41	13	11	5	0	71	16	161312
2018	Health Canada	36	40	11	9	4	0	76	13	4371
2018	Chief Financial Officer Branch	35	37	16	9	2	1	73	12	149
2018	Financial Operations Directorate (excluding DGO)	39	41	14	5	0	2	81	5	60
2018	Accounting Operations and System Division	42	39	11	9	0	0	81	9	29

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	22	19	16	14	13	2	41	36	160747
2018	Health Canada	14	22	18	13	10	20	4	47	30	4356
2018	Chief Financial Officer Branch	16	20	26	17	10	11	0	41	30	151
2018	Financial Operations Directorate (excluding DGO)	19	17	22	19	8	16	0	43	31	61
2018	Accounting Operations and System Division	25	9	26	25	5	11	0	38	33	29

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	35	12	9	6	1	0	73	15	160726
2018	Health Canada	43	34	11	8	4	1	1	78	12	4351
2018	Chief Financial Officer Branch	50	30	8	6	6	0	0	80	12	151
2018	Financial Operations Directorate (excluding DGO)	43	34	8	7	8	0	0	77	15	62
2018	Accounting Operations and System Division	46	29	10	6	9	0	0	74	15	29

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	34	16	10	6	3	6	65	18	36684
2018	Health Canada	28	30	17	8	5	3	8	66	15	1021
2018	Chief Financial Officer Branch	26	33	20	14	5	0	2	60	19	45
2018	Financial Operations Directorate (excluding DGO)	39	23	27	11	0	0	0	62	11	18

Job fit and development

Question 1. I get the training I need to do my job.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	45	10	14	6	0	1	70	20	161510
2018	Health Canada	27	44	11	12	4	0	1	72	17	4370
2018	Chief Financial Officer Branch	34	40	14	7	5	1	0	74	12	149
2018	Financial Operations Directorate (excluding DGO)	34	48	11	3	4	0	0	82	7	60
2018	Accounting Operations and System Division	42	49	6	0	3	0	0	91	3	28

Question 2. My job is a good fit with my interests.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	39	11	6	3	80	10	161032
2018	Health Canada	40	41	10	6	3	81	9	4363
2018	Chief Financial Officer Branch	42	39	10	7	1	81	8	149
2018	Financial Operations Directorate (excluding DGO)	36	48	5	10	0	85	10	61
2018	Accounting Operations and System Division	39	36	5	20	0	75	20	29

Question 3. My job is a good fit with my skills.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	45	38	8	6	3	84	9	160117
2018	Health Canada	45	39	7	5	2	85	8	4339
2018	Chief Financial Officer Branch	48	39	6	6	0	88	6	149
2018	Financial Operations Directorate (excluding DGO)	49	40	4	7	0	89	7	60
2018	Accounting Operations and System Division	48	36	5	11	0	84	11	28

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	32	18	15	12	2	53	28	161004
2018	Health Canada	22	32	18	14	10	3	56	25	4362
2018	Chief Financial Officer Branch	26	36	14	12	9	2	64	22	152
2018	Financial Operations Directorate (excluding DGO)	23	41	18	13	4	1	65	17	62
2018	Accounting Operations and System Division	21	35	25	16	3	0	56	19	29

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	19	27	16	16	18	2	2	48	35	161071
2018	Health Canada	18	29	15	15	17	3	2	50	34	4362
2018	Chief Financial Officer Branch	20	23	19	17	15	3	2	46	34	152
2018	Financial Operations Directorate (excluding DGO)	22	21	24	15	12	3	3	46	29	62
2018	Accounting Operations and System Division	22	18	32	12	16	0	0	41	28	29

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	38	14	12	9	65	21	160686
2018	Health Canada	31	40	13	10	5	72	15	4364
2018	Chief Financial Officer Branch	30	40	16	9	5	70	14	151
2018	Financial Operations Directorate (excluding DGO)	38	40	13	4	5	78	9	61
2018	Accounting Operations and System Division	42	32	10	9	8	73	16	29

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	34	16	10	8	66	18	160340
2018	Health Canada	35	34	15	9	5	70	15	4343
2018	Chief Financial Officer Branch	39	30	18	9	5	69	14	151
2018	Financial Operations Directorate (excluding DGO)	40	31	20	7	2	71	9	61
2018	Accounting Operations and System Division	39	25	21	10	5	64	15	29

Question 13. I have support at work to provide a high level of service.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	37	15	11	7	67	18	160685
2018	Health Canada	34	36	14	10	5	71	15	4366
2018	Chief Financial Officer Branch	40	33	12	10	5	73	16	149
2018	Financial Operations Directorate (excluding DGO)	35	44	7	8	5	79	14	61
2018	Accounting Operations and System Division	39	39	9	10	3	78	13	29

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	35	22	11	8	3	57	20	161226
2018	Health Canada	21	37	22	9	5	4	62	15	4370
2018	Chief Financial Officer Branch	21	37	22	11	8	2	59	18	152
2018	Financial Operations Directorate (excluding DGO)	25	32	26	10	8	0	57	17	62
2018	Accounting Operations and System Division	22	32	22	10	13	0	54	23	29

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	33	11	8	5	76	13	161141
2018	Health Canada	47	32	9	7	4	80	11	4366
2018	Chief Financial Officer Branch	47	29	12	7	5	76	12	151
2018	Financial Operations Directorate (excluding DGO)	50	32	7	7	4	82	11	61
2018	Accounting Operations and System Division	52	33	5	10	0	85	10	29

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	32	17	8	5	1	70	13	161699
2018	Health Canada	37	33	16	8	5	1	71	13	4388
2018	Chief Financial Officer Branch	39	38	14	7	2	0	77	9	152
2018	Financial Operations Directorate (excluding DGO)	45	32	14	6	4	0	77	10	62
2018	Accounting Operations and System Division	52	28	14	6	0	0	80	6	29

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Organization	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Public Service	27	39	35	161647
2018	Health Canada	30	33	37	4382
2018	Chief Financial Officer Branch	38	31	30	151
2018	Financial Operations Directorate (excluding DGO)	45	35	21	62
2018	Accounting Operations and System Division	42	38	19	29

Question 47. Please indicate your reason for leaving.
Survey year	Organization	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Public Service	17	33	30	6	8	6	43390
2018	Health Canada	12	33	34	4	13	5	1262
2018	Chief Financial Officer Branch	10	42	29	4	11	3	55
2018	Financial Operations Directorate (excluding DGO)	16	42	25	3	11	3	26
2018	Accounting Operations and System Division	14	75	11	0	0	0	12

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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	43	40	9	5	2	0	84	7	161313
2018	Health Canada	48	38	7	4	2	0	87	6	4379
2018	Chief Financial Officer Branch	40	47	6	5	1	1	87	6	149
2018	Financial Operations Directorate (excluding DGO)	40	49	3	8	0	0	89	8	60
2018	Accounting Operations and System Division	33	59	3	6	0	0	91	6	29

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	24	42	18	10	5	1	67	15	161017
2018	Health Canada	27	42	17	9	3	1	70	12	4363
2018	Chief Financial Officer Branch	28	38	21	8	2	3	68	10	152
2018	Financial Operations Directorate (excluding DGO)	27	33	31	5	2	1	61	8	62
2018	Accounting Operations and System Division	27	32	26	8	5	3	61	13	29

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	11	26	35	18	8	1	1	27	37	161147
2018	Health Canada	9	23	36	20	9	1	2	29	34	4376
2018	Chief Financial Officer Branch	10	21	34	24	12	0	0	36	30	152
2018	Financial Operations Directorate (excluding DGO)	6	23	38	22	11	0	0	33	29	62
2018	Accounting Operations and System Division	6	23	35	20	17	0	0	37	29	29

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	12	20	28	23	13	2	2	37	33	160571
2018	Health Canada	8	16	29	26	16	3	3	44	25	4351
2018	Chief Financial Officer Branch	8	12	27	31	21	1	1	53	20	150
2018	Financial Operations Directorate (excluding DGO)	4	17	27	30	22	0	0	53	20	62
2018	Accounting Operations and System Division	3	22	27	27	21	0	0	48	25	29

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	24	29	17	9	2	3	26	43	160643
2018	Health Canada	19	25	29	15	8	2	3	25	46	4357
2018	Chief Financial Officer Branch	12	15	33	22	16	0	0	39	28	151
2018	Financial Operations Directorate (excluding DGO)	10	19	29	25	16	0	0	42	29	62
2018	Accounting Operations and System Division	15	24	22	21	18	0	0	39	39	29

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	8	16	32	27	14	1	2	42	25	160266
2018	Health Canada	10	18	32	24	13	1	2	39	28	4342
2018	Chief Financial Officer Branch	8	14	36	23	19	0	0	42	22	150
2018	Financial Operations Directorate (excluding DGO)	4	13	33	24	25	0	0	49	18	61
2018	Accounting Operations and System Division	3	18	22	16	41	0	0	57	21	29

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	17	23	27	18	11	1	2	30	42	160843
2018	Health Canada	15	23	28	19	11	2	3	31	39	4362
2018	Chief Financial Officer Branch	12	21	28	25	13	1	0	38	34	150
2018	Financial Operations Directorate (excluding DGO)	10	20	24	30	15	1	0	46	30	62
2018	Accounting Operations and System Division	6	19	22	29	24	0	0	53	25	29

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	20	27	22	13	3	3	37	35	160300
2018	Health Canada	11	18	26	24	14	4	4	41	31	4353
2018	Chief Financial Officer Branch	9	27	33	14	13	2	2	28	37	150
2018	Financial Operations Directorate (excluding DGO)	2	28	40	13	11	1	4	26	32	62
2018	Accounting Operations and System Division	3	21	39	18	19	0	0	37	24	29

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	24	31	16	9	2	2	25	42	161001
2018	Health Canada	15	22	32	16	9	3	3	27	40	4370
2018	Chief Financial Officer Branch	13	13	43	18	12	1	1	30	26	151
2018	Financial Operations Directorate (excluding DGO)	10	13	42	19	15	0	2	34	23	62
2018	Accounting Operations and System Division	6	17	39	15	24	0	0	39	22	29

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	31	10	10	8	1	72	18	160757
2018	Health Canada	45	30	8	9	6	1	76	16	4362
2018	Chief Financial Officer Branch	42	36	7	8	7	0	78	15	150
2018	Financial Operations Directorate (excluding DGO)	45	36	7	8	3	0	81	11	61
2018	Accounting Operations and System Division	45	35	9	11	0	0	81	11	29

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	44	36	9	7	4	81	11	160773
2018	Health Canada	52	32	7	6	3	84	9	4363
2018	Chief Financial Officer Branch	51	30	7	8	3	81	11	150
2018	Financial Operations Directorate (excluding DGO)	55	31	9	2	3	86	5	60
2018	Accounting Operations and System Division	43	37	15	5	0	80	5	28

Question 21. The people I work with value my ideas and opinions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	37	40	13	5	3	1	77	9	161015
2018	Health Canada	44	37	10	5	3	1	82	7	4366
2018	Chief Financial Officer Branch	52	31	9	4	4	0	82	8	150
2018	Financial Operations Directorate (excluding DGO)	54	37	7	2	0	0	91	2	61
2018	Accounting Operations and System Division	54	38	9	0	0	0	91	0	29

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	40	36	14	4	3	3	78	7	160822
2018	Health Canada	44	35	12	3	2	3	82	5	4365
2018	Chief Financial Officer Branch	46	29	18	3	3	1	76	6	151
2018	Financial Operations Directorate (excluding DGO)	48	30	17	2	2	1	79	4	61
2018	Accounting Operations and System Division	46	36	11	0	5	3	84	5	29

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	39	38	13	6	3	2	78	9	160801
2018	Health Canada	44	37	10	5	2	1	83	7	4370
2018	Chief Financial Officer Branch	48	34	10	6	1	1	83	8	150
2018	Financial Operations Directorate (excluding DGO)	51	34	8	7	0	1	85	7	60
2018	Accounting Operations and System Division	54	33	6	5	0	3	89	5	29

Question 42. Overall, my department or agency treats me with respect.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	44	36	10	5	4	81	9	160659
2018	Health Canada	50	35	8	4	3	85	6	4346
2018	Chief Financial Officer Branch	57	28	8	6	2	84	8	148
2018	Financial Operations Directorate (excluding DGO)	63	26	7	2	2	90	3	60
2018	Accounting Operations and System Division	69	20	10	0	0	90	0	29

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	32	19	11	9	5	3	59	21	161064
2018	Health Canada	25	30	17	9	6	7	5	63	18	4370
2018	Chief Financial Officer Branch	26	30	22	6	9	5	2	60	16	151
2018	Financial Operations Directorate (excluding DGO)	30	25	29	3	5	6	2	60	9	61
2018	Accounting Operations and System Division	28	28	32	0	5	3	5	61	5	29

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	31	38	14	9	5	2	1	71	15	161068
2018	Health Canada	31	38	13	9	4	3	2	73	14	4370
2018	Chief Financial Officer Branch	33	39	15	9	2	1	1	73	11	151
2018	Financial Operations Directorate (excluding DGO)	35	36	13	11	2	1	1	73	13	62
2018	Accounting Operations and System Division	33	42	12	6	5	3	0	77	11	29

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	38	18	8	5	1	69	13	160645
2018	Health Canada	32	39	18	6	4	2	72	10	4356
2018	Chief Financial Officer Branch	36	42	14	5	2	1	78	8	150
2018	Financial Operations Directorate (excluding DGO)	38	37	15	6	2	1	76	8	61
2018	Accounting Operations and System Division	36	36	18	3	5	3	73	8	29

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	25	19	14	14	8	2	48	31	161057
2018	Health Canada	17	22	19	14	13	11	3	46	31	4363
2018	Chief Financial Officer Branch	21	24	23	12	11	8	2	50	25	151
2018	Financial Operations Directorate (excluding DGO)	30	21	19	13	10	6	1	55	24	62
2018	Accounting Operations and System Division	34	19	24	12	10	0	0	54	22	29

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	15	85	161503
2018	Health Canada	12	88	4383
2018	Chief Financial Officer Branch	16	84	152

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Organization	(%)	Total responses
2018	Public Service	51	22721
2018	Health Canada	44	546
2018	Chief Financial Officer Branch	66	25

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Organization	(%)	Total responses
2018	Public Service	62	22735
2018	Health Canada	68	545
2018	Chief Financial Officer Branch	59	24

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Organization	(%)	Total responses
2018	Public Service	8	22696
2018	Health Canada	6	545

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2018	Public Service	5	22696
2018	Health Canada	1	546

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2018	Public Service	6	22696
2018	Health Canada	5	545
2018	Chief Financial Officer Branch	0	24

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22712
2018	Health Canada	5	545
2018	Chief Financial Officer Branch	0	24

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	4	22694
2018	Health Canada	4	545
2018	Chief Financial Officer Branch	0	24

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Organization	(%)	Total responses
2018	Public Service	40	22709
2018	Health Canada	35	547
2018	Chief Financial Officer Branch	40	25

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Organization	(%)	Total responses
2018	Public Service	40	22697
2018	Health Canada	43	547
2018	Chief Financial Officer Branch	37	25

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Organization	(%)	Total responses
2018	Public Service	46	22698
2018	Health Canada	50	547
2018	Chief Financial Officer Branch	60	25

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Organization	(%)	Total responses
2018	Public Service	41	22706
2018	Health Canada	46	548
2018	Chief Financial Officer Branch	31	25

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Organization	(%)	Total responses
2018	Public Service	33	22690
2018	Health Canada	34	547
2018	Chief Financial Officer Branch	31	25

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Organization	(%)	Total responses
2018	Public Service	56	22722
2018	Health Canada	55	549
2018	Chief Financial Officer Branch	60	26

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Organization	(%)	Total responses
2018	Public Service	36	22699
2018	Health Canada	37	547
2018	Chief Financial Officer Branch	37	25

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Organization	(%)	Total responses
2018	Public Service	2	22678
2018	Health Canada	1	547

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22693
2018	Health Canada	6	548
2018	Chief Financial Officer Branch	0	25

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Organization	(%)	Total responses
2018	Public Service	13	22689
2018	Health Canada	13	547

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Organization	(%)	Total responses
2018	Public Service	48	22704
2018	Health Canada	50	548
2018	Chief Financial Officer Branch	48	25

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22702
2018	Health Canada	25	547
2018	Chief Financial Officer Branch	23	25

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Organization	(%)	Total responses
2018	Public Service	15	22687
2018	Health Canada	15	547
2018	Chief Financial Officer Branch	20	25

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2018	Public Service	51	22718
2018	Health Canada	51	546
2018	Chief Financial Officer Branch	80	25

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22701
2018	Health Canada	23	547
2018	Chief Financial Officer Branch	30	26

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2018	Public Service	8	22688
2018	Health Canada	8	546

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Organization	(%)	Total responses
2018	Public Service	20	22699
2018	Health Canada	16	546

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	22689
2018	Health Canada	11	546

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	22692
2018	Health Canada	4	546

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2018	Public Service	14	22692
2018	Health Canada	10	547

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	11	22688
2018	Health Canada	13	546

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Organization	(%)	Total responses
2018	Public Service	27	22709
2018	Health Canada	32	547

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	21200
2018	Health Canada	7	524

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2018	Public Service	19	21197
2018	Health Canada	21	523
2018	Chief Financial Officer Branch	30	24

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21191
2018	Health Canada	7	523
2018	Chief Financial Officer Branch	19	24

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	21189
2018	Health Canada	7	523

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21189
2018	Health Canada	11	523

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	21189
2018	Health Canada	6	523

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	10	21188
2018	Health Canada	16	523
2018	Chief Financial Officer Branch	22	24

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	21193
2018	Health Canada	10	523

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Organization	(%)	Total responses
2018	Public Service	12	21192
2018	Health Canada	12	524

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2018	Public Service	30	21199
2018	Health Canada	30	523
2018	Chief Financial Officer Branch	25	24

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	21189
2018	Health Canada	7	523

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2018	Public Service	47	21214
2018	Health Canada	50	524
2018	Chief Financial Officer Branch	47	24

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	21187
2018	Health Canada	1	523

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2018	Public Service	56	21220
2018	Health Canada	55	524
2018	Chief Financial Officer Branch	52	24

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	21191
2018	Health Canada	4	523
2018	Chief Financial Officer Branch	0	24

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	13	21192
2018	Health Canada	13	523

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	16	19	21	8	8	23	5	48	22	161102
2018	Health Canada	15	15	19	6	5	30	9	50	19	4371
2018	Chief Financial Officer Branch	20	17	21	6	5	27	4	54	16	151
2018	Financial Operations Directorate (excluding DGO)	23	15	22	4	0	33	3	59	7	62
2018	Accounting Operations and System Division	33	21	15	6	0	19	6	72	8	29

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	31	18	7	6	7	1	66	14	161060
2018	Health Canada	30	33	17	5	4	10	1	71	10	4370
2018	Chief Financial Officer Branch	35	34	14	3	5	8	1	75	9	152
2018	Financial Operations Directorate (excluding DGO)	42	32	10	1	5	9	0	81	7	62
2018	Accounting Operations and System Division	48	31	8	0	8	6	0	84	8	29

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	8	92	161188
2018	Health Canada	7	93	4365
2018	Chief Financial Officer Branch	7	93	150

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Organization	(%)	Total responses
2018	Public Service	36	11806
2018	Health Canada	30	308

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Organization	(%)	Total responses
2018	Public Service	77	11826
2018	Health Canada	78	307
2018	Chief Financial Officer Branch	63	12

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11797
2018	Health Canada	3	307
2018	Chief Financial Officer Branch	0	12

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11797

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Organization	(%)	Total responses
2018	Public Service	7	11798
2018	Health Canada	8	308

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11802
2018	Health Canada	5	307

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	8	11798
2018	Health Canada	12	307
2018	Chief Financial Officer Branch	0	12

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Organization	(%)	Total responses
2018	Public Service	25	11790
2018	Health Canada	27	307
2018	Chief Financial Officer Branch	62	12

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Organization	(%)	Total responses
2018	Public Service	20	11790
2018	Health Canada	23	307
2018	Chief Financial Officer Branch	39	12

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11786
2018	Health Canada	16	307
2018	Chief Financial Officer Branch	46	12

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Organization	(%)	Total responses
2018	Public Service	6	11784
2018	Health Canada	7	307

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Organization	(%)	Total responses
2018	Public Service	26	11787
2018	Health Canada	25	308

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Organization	(%)	Total responses
2018	Public Service	29	11792
2018	Health Canada	21	307

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11783
2018	Health Canada	2	308

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11782
2018	Chief Financial Officer Branch	0	12

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Organization	(%)	Total responses
2018	Public Service	8	11785
2018	Health Canada	9	307

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11787
2018	Health Canada	19	307

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Organization	(%)	Total responses
2018	Public Service	1	11782
2018	Chief Financial Officer Branch	0	12

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Organization	(%)	Total responses
2018	Public Service	17	11791
2018	Health Canada	16	307
2018	Chief Financial Officer Branch	0	12

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year	Organization	(%)	Total responses
2018	Public Service	0	11783
2018	Chief Financial Officer Branch	0	12

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Organization	(%)	Total responses
2018	Public Service	19	11797
2018	Health Canada	23	308

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Organization	(%)	Total responses
2018	Public Service	29	11822
2018	Health Canada	27	308

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Organization	(%)	Total responses
2018	Public Service	15	11810
2018	Health Canada	13	308
2018	Chief Financial Officer Branch	0	12

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Organization	(%)	Total responses
2018	Public Service	5	11809
2018	Health Canada	5	308
2018	Chief Financial Officer Branch	0	12

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Organization	(%)	Total responses
2018	Public Service	17	11817
2018	Health Canada	18	308

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11805
2018	Health Canada	6	308

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	6	11807
2018	Health Canada	7	308

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11806
2018	Health Canada	7	308

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11808
2018	Health Canada	10	308
2018	Chief Financial Officer Branch	0	12

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Organization	(%)	Total responses
2018	Public Service	49	11821
2018	Health Canada	49	309
2018	Chief Financial Officer Branch	46	12

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Organization	(%)	Total responses
2018	Public Service	5	11053
2018	Health Canada	3	287

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Organization	(%)	Total responses
2018	Public Service	13	11052
2018	Health Canada	12	287
2018	Chief Financial Officer Branch	0	10

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Organization	(%)	Total responses
2018	Public Service	3	11049
2018	Health Canada	4	287

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11050
2018	Health Canada	2	287

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Organization	(%)	Total responses
2018	Public Service	3	11051
2018	Health Canada	4	287

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11049
2018	Health Canada	4	287

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Organization	(%)	Total responses
2018	Public Service	7	11051
2018	Health Canada	11	287

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	11053
2018	Health Canada	10	287

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Organization	(%)	Total responses
2018	Public Service	11	11055
2018	Health Canada	14	288

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Organization	(%)	Total responses
2018	Public Service	27	11058
2018	Health Canada	29	288

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Organization	(%)	Total responses
2018	Public Service	9	11054
2018	Health Canada	8	287

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Organization	(%)	Total responses
2018	Public Service	45	11069
2018	Health Canada	48	288

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Organization	(%)	Total responses
2018	Public Service	2	11050
2018	Chief Financial Officer Branch	0	10

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Organization	(%)	Total responses
2018	Public Service	64	11072
2018	Health Canada	64	287

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Organization	(%)	Total responses
2018	Public Service	4	11051
2018	Health Canada	3	287
2018	Chief Financial Officer Branch	0	10

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Organization	(%)	Total responses
2018	Public Service	13	11050
2018	Health Canada	12	286

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	18	24	4	4	26	5	53	12	161075
2018	Health Canada	16	15	20	3	3	34	8	54	10	4367
2018	Chief Financial Officer Branch	20	14	23	5	3	31	5	53	12	150
2018	Financial Operations Directorate (excluding DGO)	18	15	20	7	2	34	4	53	15	61
2018	Accounting Operations and System Division	26	22	9	8	5	24	6	68	18	28

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	31	19	5	4	10	1	69	10	161053
2018	Health Canada	31	31	18	3	3	13	2	72	7	4371
2018	Chief Financial Officer Branch	37	32	12	5	4	10	1	76	10	150
2018	Financial Operations Directorate (excluding DGO)	43	27	9	3	6	12	0	79	11	60
2018	Accounting Operations and System Division	45	30	6	0	13	6	0	79	14	28

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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	26	10	5	5	1	80	10	160320
2018	Health Canada	59	23	9	4	4	1	83	8	4340
2018	Chief Financial Officer Branch	64	18	12	1	3	2	83	5	151
2018	Financial Operations Directorate (excluding DGO)	61	19	16	3	0	1	81	3	62
2018	Accounting Operations and System Division	66	16	12	6	0	0	82	6	29

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	40	16	8	4	2	71	13	161108
2018	Health Canada	38	40	12	5	3	2	80	8	4374
2018	Chief Financial Officer Branch	48	33	12	4	2	0	81	7	151
2018	Financial Operations Directorate (excluding DGO)	51	30	13	3	4	0	80	7	62
2018	Accounting Operations and System Division	49	35	11	0	5	0	84	5	29

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	23	35	18	13	10	2	59	23	161341
2018	Health Canada	27	37	16	12	7	2	65	19	4381
2018	Chief Financial Officer Branch	35	35	13	10	6	1	70	17	151
2018	Financial Operations Directorate (excluding DGO)	37	30	16	10	6	0	68	16	62
2018	Accounting Operations and System Division	43	28	21	9	0	0	71	9	29

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	24	22	14	18	0	1	46	32	161369
2018	Health Canada	17	24	23	14	18	1	2	43	33	4375
2018	Chief Financial Officer Branch	20	25	23	16	14	2	1	46	31	150
2018	Financial Operations Directorate (excluding DGO)	22	21	29	18	8	2	0	44	26	62
2018	Accounting Operations and System Division	34	11	35	14	3	3	0	46	18	29

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	18	27	28	16	11	0	1	45	27	161255
2018	Health Canada	15	27	29	17	11	0	1	42	28	4372
2018	Chief Financial Officer Branch	23	25	27	16	8	1	0	49	24	151
2018	Financial Operations Directorate (excluding DGO)	21	16	32	17	13	2	0	37	30	61
2018	Accounting Operations and System Division	25	19	34	11	8	3	0	45	19	28

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	29	24	13	8	0	2	55	21	160603
2018	Health Canada	21	30	24	14	9	1	2	52	23	4363
2018	Chief Financial Officer Branch	29	27	22	14	7	1	2	57	21	150
2018	Financial Operations Directorate (excluding DGO)	29	16	30	17	3	2	4	47	21	62
2018	Accounting Operations and System Division	38	9	25	16	3	3	5	52	21	29

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	20	23	23	17	15	1	1	44	32	160732
2018	Health Canada	19	25	25	16	13	1	2	45	30	4366
2018	Chief Financial Officer Branch	26	24	29	14	7	1	0	50	21	152
2018	Financial Operations Directorate (excluding DGO)	24	23	27	14	10	2	0	48	25	62
2018	Accounting Operations and System Division	29	29	15	17	8	3	0	60	25	29

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	46	23	13	6	4	0	6	75	11	160698
2018	Health Canada	42	25	14	6	5	1	7	73	12	4355
2018	Chief Financial Officer Branch	52	24	13	4	3	1	4	79	7	152
2018	Financial Operations Directorate (excluding DGO)	48	20	18	6	2	2	4	72	9	62
2018	Accounting Operations and System Division	60	14	12	6	0	3	5	81	6	29

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	30	27	21	11	9	0	1	58	20	161068
2018	Health Canada	29	28	20	12	9	1	1	58	21	4367
2018	Chief Financial Officer Branch	38	21	19	11	11	1	1	59	22	152
2018	Financial Operations Directorate (excluding DGO)	36	20	20	12	10	2	0	57	22	62
2018	Accounting Operations and System Division	40	24	17	9	8	3	0	65	17	29

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	25	33	23	10	6	1	1	59	17	160799
2018	Health Canada	25	35	23	9	5	1	1	61	15	4363
2018	Chief Financial Officer Branch	25	41	17	10	4	2	1	68	14	152
2018	Financial Operations Directorate (excluding DGO)	30	41	14	10	4	2	0	72	14	62
2018	Accounting Operations and System Division	39	25	11	17	5	3	0	66	23	29

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	21	31	25	14	8	1	1	53	22	160760
2018	Health Canada	21	33	26	12	6	1	1	55	19	4365
2018	Chief Financial Officer Branch	26	29	27	10	5	2	0	56	16	152
2018	Financial Operations Directorate (excluding DGO)	26	25	32	12	4	2	0	52	16	62
2018	Accounting Operations and System Division	31	18	33	12	3	3	0	50	15	29

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	31	22	12	7	0	1	59	19	160624
2018	Health Canada	27	33	21	11	6	1	1	61	18	4356
2018	Chief Financial Officer Branch	31	28	24	7	8	1	1	60	15	149
2018	Financial Operations Directorate (excluding DGO)	35	30	17	10	4	0	3	67	15	60
2018	Accounting Operations and System Division	33	18	26	12	5	0	6	55	18	28

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	27	31	22	12	7	0	1	59	18	160191
2018	Health Canada	28	33	22	11	5	1	1	62	16	4342
2018	Chief Financial Officer Branch	34	35	16	10	2	2	1	71	13	152
2018	Financial Operations Directorate (excluding DGO)	31	36	14	12	3	2	3	70	15	62
2018	Accounting Operations and System Division	35	27	12	15	3	3	5	68	19	29

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	50	25	13	6	4	0	2	76	10	160099
2018	Health Canada	49	24	13	6	5	1	2	76	11	4352
2018	Chief Financial Officer Branch	61	19	10	3	2	2	2	84	6	151
2018	Financial Operations Directorate (excluding DGO)	63	16	14	3	0	2	3	82	3	61
2018	Accounting Operations and System Division	63	14	14	3	0	3	3	82	3	28

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	67	16	7	3	3	1	5	87	6	160330
2018	Health Canada	66	15	6	3	2	1	6	88	6	4365
2018	Chief Financial Officer Branch	75	12	3	1	2	2	5	94	3	152
2018	Financial Operations Directorate (excluding DGO)	77	13	1	0	1	2	6	97	2	62
2018	Accounting Operations and System Division	77	12	3	0	0	3	6	97	0	29

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	67	14	7	4	4	1	3	84	9	160420
2018	Health Canada	68	13	6	4	4	2	4	86	8	4350
2018	Chief Financial Officer Branch	66	12	8	4	4	3	2	83	9	151
2018	Financial Operations Directorate (excluding DGO)	69	7	13	3	0	3	4	83	3	62
2018	Accounting Operations and System Division	65	6	21	3	0	3	3	75	3	29

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	27	11	4	3	0	1	81	7	160968
2018	Health Canada	56	26	10	4	2	1	1	84	6	4362
2018	Chief Financial Officer Branch	51	25	13	6	4	1	0	77	10	150
2018	Financial Operations Directorate (excluding DGO)	53	29	8	6	3	2	0	83	9	61
2018	Accounting Operations and System Division	56	17	13	9	3	3	0	75	12	29

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	53	22	11	6	6	0	1	76	12	160500
2018	Health Canada	56	21	10	6	5	1	2	78	11	4358
2018	Chief Financial Officer Branch	62	15	9	6	5	1	1	79	12	150
2018	Financial Operations Directorate (excluding DGO)	58	23	9	5	4	2	0	83	9	60
2018	Accounting Operations and System Division	63	15	8	6	5	3	0	81	11	29

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	52	13	6	2	1	0	26	88	4	159765
2018	Health Canada	50	12	5	2	1	1	29	88	5	4342
2018	Chief Financial Officer Branch	56	12	6	4	2	1	21	86	7	149
2018	Financial Operations Directorate (excluding DGO)	50	15	4	6	1	2	22	85	10	61
2018	Accounting Operations and System Division	65	9	3	9	0	3	11	86	10	29

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	61	20	9	3	2	0	6	86	4	160250
2018	Health Canada	64	19	7	2	1	1	7	89	3	4345
2018	Chief Financial Officer Branch	65	19	5	3	2	1	4	89	6	150
2018	Financial Operations Directorate (excluding DGO)	59	22	5	6	1	2	5	86	8	60
2018	Accounting Operations and System Division	61	19	8	3	3	3	3	85	6	28

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	64	15	7	4	5	0	4	83	10	160852
2018	Health Canada	65	16	6	3	4	1	5	86	8	4364
2018	Chief Financial Officer Branch	70	13	5	2	3	1	6	88	6	151
2018	Financial Operations Directorate (excluding DGO)	74	8	4	2	2	2	9	92	3	61
2018	Accounting Operations and System Division	80	0	9	0	0	3	8	90	0	29

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	48	29	14	4	2	0	2	79	7	160646
2018	Health Canada	47	29	14	4	2	1	3	79	7	4360
2018	Chief Financial Officer Branch	48	33	11	2	3	1	3	84	5	151
2018	Financial Operations Directorate (excluding DGO)	42	39	13	1	2	2	1	83	4	61
2018	Accounting Operations and System Division	46	29	19	3	0	3	0	77	3	29

Question 63. Overall, my level of work-related stress is…
Survey year	Organization	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	13	31	36	14	5	0	45	19	161633
2018	Health Canada	14	33	36	12	4	0	47	17	4391
2018	Chief Financial Officer Branch	19	33	34	9	4	1	52	13	152
2018	Financial Operations Directorate (excluding DGO)	19	25	42	7	4	2	45	12	62
2018	Accounting Operations and System Division	30	24	40	3	0	3	56	3	29

Question 64. After my workday, I feel emotionally drained.
Survey year	Organization	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	10	20	38	22	10	0	32	30	159815
2018	Health Canada	9	18	39	23	10	0	33	27	4335
2018	Chief Financial Officer Branch	10	14	45	18	12	1	30	25	147
2018	Financial Operations Directorate (excluding DGO)	11	13	43	13	18	2	32	24	59
2018	Accounting Operations and System Division	3	6	49	16	26	0	42	9	28

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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	29	26	20	11	11	2	1	30	70	161576
2018	Health Canada	25	25	22	12	12	3	1	26	74	4383
2018	Chief Financial Officer Branch	36	21	21	8	12	1	1	37	63	151
2018	Financial Operations Directorate (excluding DGO)	40	19	26	6	7	1	1	41	59	61
2018	Accounting Operations and System Division	49	9	36	3	3	0	0	49	51	29

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	23	109172
2018	Health Canada	24	3168
2018	Chief Financial Officer Branch	21	96
2018	Financial Operations Directorate (excluding DGO)	20	37
2018	Accounting Operations and System Division	12	15

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	35	109188
2018	Health Canada	42	3167
2018	Chief Financial Officer Branch	34	96
2018	Financial Operations Directorate (excluding DGO)	23	37
2018	Accounting Operations and System Division	11	15

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Organization	(%)	Total responses
2018	Public Service	23	109138
2018	Health Canada	25	3168
2018	Chief Financial Officer Branch	21	96
2018	Financial Operations Directorate (excluding DGO)	17	37
2018	Accounting Operations and System Division	15	15

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Organization	(%)	Total responses
2018	Public Service	44	109210
2018	Health Canada	38	3167
2018	Chief Financial Officer Branch	37	96
2018	Financial Operations Directorate (excluding DGO)	31	37
2018	Accounting Operations and System Division	17	15

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Organization	(%)	Total responses
2018	Public Service	7	109103
2018	Health Canada	8	3167
2018	Chief Financial Officer Branch	5	96
2018	Financial Operations Directorate (excluding DGO)	5	37
2018	Accounting Operations and System Division	0	15

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Organization	(%)	Total responses
2018	Public Service	33	109160
2018	Health Canada	38	3168
2018	Chief Financial Officer Branch	27	96
2018	Financial Operations Directorate (excluding DGO)	26	37
2018	Accounting Operations and System Division	36	15

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Organization	(%)	Total responses
2018	Public Service	34	109157
2018	Health Canada	30	3167
2018	Chief Financial Officer Branch	37	96
2018	Financial Operations Directorate (excluding DGO)	47	37
2018	Accounting Operations and System Division	41	15

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Organization	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Public Service	6	41	19	11	5	19	104045
2018	Health Canada	4	37	21	12	6	20	3044
2018	Chief Financial Officer Branch	8	38	15	20	5	14	91
2018	Financial Operations Directorate (excluding DGO)	7	42	15	19	8	10	36
2018	Accounting Operations and System Division	15	41	9	23	6	6	15

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Organization	Yes (%)	No (%)	Total responses
2018	Public Service	35	65	108456
2018	Health Canada	28	72	3143
2018	Chief Financial Officer Branch	37	63	94
2018	Financial Operations Directorate (excluding DGO)	25	75	36
2018	Accounting Operations and System Division	34	66	14

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Organization	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	42	16	13	9	11	1	8	63	22	161026
2018	Health Canada	33	18	15	11	11	1	10	58	25	4376
2018	Chief Financial Officer Branch	31	22	16	10	18	1	3	55	28	151
2018	Financial Operations Directorate (excluding DGO)	32	18	19	10	17	0	5	52	28	61
2018	Accounting Operations and System Division	34	24	9	12	17	0	3	60	31	28

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	11	22	18	18	23	2	6	36	44	108900
2018	Health Canada	11	22	18	19	22	2	6	36	45	3156
2018	Chief Financial Officer Branch	19	26	14	14	20	2	5	48	37	95
2018	Financial Operations Directorate (excluding DGO)	15	26	13	20	19	0	5	44	42	37
2018	Accounting Operations and System Division	12	30	9	17	26	0	6	44	46	15

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Organization	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Public Service	5	13	16	19	39	2	7	19	63	108928
2018	Health Canada	3	11	15	19	45	2	5	15	69	3151
2018	Chief Financial Officer Branch	4	14	14	16	48	1	4	19	67	96
2018	Financial Operations Directorate (excluding DGO)	3	22	20	9	41	0	5	26	53	37
2018	Accounting Operations and System Division	6	21	18	9	40	0	6	28	52	15

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results by Theme for Accounting Operations and System Division

Table of Contents

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Job fit and development

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Question 15. I can complete my assigned workload during my regular working hours.

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored