2018 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 83. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 36 14 13 15 0 0 58 28 1996
2018 Does not provide services to public 24 38 14 11 13 0 0 62 24 5202
2017 Provides services to public 22 40 13 10 15 0 0 62 25 2560
2017 Does not provide services to public 23 42 13 10 11 0 0 66 21 6162
2014 Provides services to public 23 41 15 11 10 0 0 64 21 3180
2014 Does not provide services to public 23 43 15 10 9 0 0 66 19 7683
2011 Provides services to public 32 39 13 8 8 0 0 71 16 3670
2011 Does not provide services to public 32 40 12 9 8 0 0 71 16 7924
2008 Provides services to public 31 39 12 9 9 0 0 70 18 2978
2008 Does not provide services to public 30 41 12 10 7 0 0 71 17 5794

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 29 17 15 25 0 0 43 40 1996
2018 Does not provide services to public 17 31 15 16 20 0 0 49 36 5201
2017 Provides services to public 13 28 16 17 26 0 0 41 43 2555
2017 Does not provide services to public 17 30 16 15 21 0 0 48 36 6152

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 40 38 12 5 6 0 0 77 11 1985
2018 Does not provide services to public 42 37 12 5 4 0 0 79 10 5180
2017 Provides services to public 42 36 11 5 5 0 0 78 11 2553
2017 Does not provide services to public 45 37 10 4 3 0 0 82 8 6142
2014 Provides services to public 51 32 10 3 4 0 0 83 7 3173
2014 Does not provide services to public 52 32 9 3 3 0 0 85 6 7673
2011 Provides services to public 54 33 8 3 2 0 0 87 5 3674
2011 Does not provide services to public 54 32 9 3 2 0 0 86 5 7934

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 40 17 7 7 0 0 69 14 2000
2018 Does not provide services to public 32 40 14 8 5 0 0 73 13 5205
2017 Provides services to public 29 42 13 8 7 0 0 71 15 2547
2017 Does not provide services to public 32 43 14 6 6 0 0 75 12 6126
2014 Provides services to public 34 43 13 5 4 0 0 77 10 3176
2014 Does not provide services to public 35 43 12 6 4 0 0 78 10 7670
2011 Provides services to public 40 43 9 4 4 0 0 83 8 3670
2011 Does not provide services to public 40 43 9 5 3 0 0 83 8 7927
2008 Provides services to public 39 44 8 6 3 0 0 83 9 3001
2008 Does not provide services to public 39 45 7 6 3 0 0 84 8 5818

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 23 22 16 23 0 0 39 40 2006
2018 Does not provide services to public 16 27 21 16 19 0 0 44 35 5184
2017 Provides services to public 13 25 22 16 23 1 0 39 40 2554
2017 Does not provide services to public 17 28 20 16 18 1 0 45 34 6149
2014 Provides services to public 15 30 22 16 16 1 0 45 33 3184
2014 Does not provide services to public 17 33 20 16 13 0 0 51 29 7687
2011 Provides services to public 20 35 21 13 11 1 0 55 24 3670
2011 Does not provide services to public 22 34 21 12 11 1 0 56 23 7929

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 27 21 17 20 0 0 42 36 2002
2018 Does not provide services to public 17 30 21 16 16 0 0 47 32 5156
2017 Provides services to public 13 29 21 18 19 0 0 42 37 2557
2017 Does not provide services to public 17 32 19 17 15 0 0 49 32 6143
2014 Provides services to public 14 32 22 17 14 1 0 47 31 3183
2014 Does not provide services to public 17 35 20 16 11 0 0 52 27 7679
2011 Provides services to public 19 37 20 13 10 0 0 57 23 3669
2011 Does not provide services to public 21 38 18 13 10 0 0 59 23 7929
2008 Provides services to public 18 39 16 16 11 0 0 57 27 3002
2008 Does not provide services to public 20 40 16 15 8 0 0 60 23 5815

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 20 20 17 22 2 0 40 39 2006
2018 Does not provide services to public 19 22 21 16 18 3 0 43 35 5192
2017 Provides services to public 16 23 20 16 20 4 1 41 38 2555
2017 Does not provide services to public 20 24 21 14 16 4 1 46 32 6143
2014 Provides services to public 18 24 21 14 17 4 1 45 33 3182
2014 Does not provide services to public 20 26 21 15 14 4 1 48 30 7688
2011 Provides services to public 22 28 18 13 13 4 1 53 28 3671
2011 Does not provide services to public 23 27 19 13 12 4 1 53 27 7931
2008 Provides services to public 19 30 18 15 12 5 0 52 29 3000
2008 Does not provide services to public 21 31 18 15 10 6 1 55 26 5809
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 31 17 12 12 1 0 59 24 2006
2018 Does not provide services to public 32 31 16 10 10 1 1 64 20 5188
2017 Provides services to public 28 31 17 10 12 1 1 60 23 2558
2017 Does not provide services to public 32 32 16 10 9 2 0 65 19 6161
2014 Provides services to public 26 33 18 11 10 2 0 61 21 3180
2014 Does not provide services to public 32 32 16 10 8 2 0 66 18 7684
2011 Provides services to public 29 33 16 9 9 2 1 64 19 3666
2011 Does not provide services to public 31 33 16 9 9 2 0 66 18 7928
2008 Provides services to public 27 32 15 11 12 2 0 61 24 3001
2008 Does not provide services to public 29 33 15 11 10 2 0 64 21 5818

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 31 17 13 12 0 0 58 25 2001
2018 Does not provide services to public 30 33 15 12 10 0 0 63 22 5179
2017 Provides services to public 28 33 15 11 12 0 1 61 24 2559
2017 Does not provide services to public 31 33 14 11 10 1 0 65 21 6152
2014 Provides services to public 26 34 16 13 9 1 0 61 22 3181
2014 Does not provide services to public 30 35 14 12 8 1 0 66 20 7687
2011 Provides services to public 28 36 14 12 9 0 1 65 22 3669
2011 Does not provide services to public 30 35 13 12 9 1 0 66 21 7922
2008 Provides services to public 27 36 12 12 13 0 0 63 25 2999
2008 Does not provide services to public 28 35 12 14 11 0 0 64 25 5811

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 29 29 17 11 13 0 0 59 25 2005
2018 Does not provide services to public 34 30 16 10 11 0 0 64 20 5183
2017 Provides services to public 31 29 17 9 13 1 0 61 22 2556
2017 Does not provide services to public 36 30 15 9 10 1 0 66 18 6144
2014 Provides services to public 30 32 18 9 9 1 0 63 18 3180
2014 Does not provide services to public 36 32 15 8 7 1 0 68 16 7678

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 26 17 15 25 3 0 41 42 2012
2018 Does not provide services to public 16 26 17 15 22 3 0 44 39 5205
2017 Provides services to public 13 25 18 15 24 4 0 40 41 2559
2017 Does not provide services to public 16 28 18 16 19 3 0 45 36 6159
2014 Provides services to public 13 27 20 17 18 3 0 42 37 3179
2014 Does not provide services to public 16 31 18 16 15 4 0 49 32 7680
2011 Provides services to public 15 29 19 16 18 3 0 45 35 3673
2011 Does not provide services to public 15 30 19 16 16 4 0 47 33 7932

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 23 18 18 28 1 0 36 46 2013
2018 Does not provide services to public 15 25 17 17 25 1 0 40 43 5195
2017 Provides services to public 11 23 17 18 28 2 0 35 47 2559
2017 Does not provide services to public 14 26 17 19 22 1 0 40 42 6152
2014 Provides services to public 12 24 21 19 23 2 0 37 42 3180
2014 Does not provide services to public 14 28 19 19 18 2 0 43 38 7682
2011 Provides services to public 16 28 19 15 20 2 0 45 36 3670
2011 Does not provide services to public 16 30 19 15 18 2 0 47 34 7932
2008 Provides services to public 14 29 18 16 22 1 0 44 38 3000
2008 Does not provide services to public 16 31 17 16 18 2 0 48 35 5812

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 20 21 19 29 2 0 30 49 2002
2018 Does not provide services to public 11 22 20 20 26 2 0 34 46 5194
2017 Provides services to public 9 19 19 21 28 3 0 30 51 2554
2017 Does not provide services to public 10 24 20 21 22 3 0 35 44 6146
2014 Provides services to public 8 22 21 23 24 2 0 31 48 3184
2014 Does not provide services to public 10 25 21 22 19 2 0 36 43 7677
2011 Provides services to public 10 28 22 19 18 3 0 39 38 3672
2011 Does not provide services to public 10 30 20 20 17 3 0 41 38 7928
2008 Provides services to public 8 27 19 23 21 2 0 35 45 2998
2008 Does not provide services to public 7 30 19 23 18 3 0 39 42 5814

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 21 18 20 32 1 0 30 52 2003
2018 Does not provide services to public 10 23 16 20 30 1 0 33 51 5190
2017 Provides services to public 9 22 17 19 32 2 0 31 52 2554
2017 Does not provide services to public 10 24 17 21 27 2 0 34 49 6152
2014 Provides services to public 8 24 18 21 27 2 0 33 48 3182
2014 Does not provide services to public 9 25 19 23 23 2 0 35 46 7678
2011 Provides services to public 11 29 17 21 20 1 0 41 41 3671
2011 Does not provide services to public 10 30 17 20 20 2 0 41 41 7926
2008 Provides services to public 10 32 14 23 21 1 0 42 44 3002
2008 Does not provide services to public 9 32 14 24 19 2 0 42 44 5808
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 25 17 15 29 0 0 39 44 2003
2018 Does not provide services to public 16 28 16 17 22 0 0 44 39 5193
2017 Provides services to public 12 27 16 18 27 0 0 38 46 2558
2017 Does not provide services to public 16 29 17 18 21 0 0 45 39 6155
2014 Provides services to public 12 28 18 21 22 0 0 40 43 3179
2014 Does not provide services to public 14 31 18 19 18 0 0 45 36 7680
2011 Provides services to public 15 32 17 19 17 0 0 47 36 3676
2011 Does not provide services to public 15 35 16 17 17 0 0 50 34 7933

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 40 17 12 10 0 0 60 22 2009
2018 Does not provide services to public 21 40 16 14 9 0 0 61 23 5202
2017 Provides services to public 19 39 17 13 11 0 0 59 24 2560
2017 Does not provide services to public 21 41 15 14 9 0 0 62 22 6152

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 16 17 21 35 4 1 23 58 1999
2018 Does not provide services to public 7 18 17 21 30 5 1 26 55 5187
2017 Provides services to public 6 16 16 22 33 6 1 23 59 2551
2017 Does not provide services to public 6 17 17 23 28 8 1 25 56 6151
2014 Provides services to public 6 17 18 25 27 5 1 25 56 3179
2014 Does not provide services to public 7 18 18 25 24 7 1 27 53 7688

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 33 15 12 15 0 0 57 27 2008
2018 Does not provide services to public 27 33 15 12 12 0 0 61 24 5187
2017 Provides services to public 24 33 15 13 14 0 1 58 27 2561
2017 Does not provide services to public 27 34 15 13 11 1 0 61 24 6158
2014 Provides services to public 23 35 17 14 11 1 0 58 24 3183
2014 Does not provide services to public 28 35 16 12 9 0 0 63 21 7683
2011 Provides services to public 25 36 15 13 10 0 0 61 24 3667
2011 Does not provide services to public 26 35 15 13 10 1 0 62 23 7927
2008 Provides services to public 26 35 13 13 13 0 0 62 26 2999
2008 Does not provide services to public 27 36 12 14 11 0 0 64 25 5818

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 38 18 16 9 0 2 55 26 358
2018 Does not provide services to public 18 36 18 16 10 1 2 55 27 1190
2017 Provides services to public 18 37 18 14 11 0 2 56 26 432
2017 Does not provide services to public 18 38 16 15 9 1 2 59 24 1304
2014 Provides services to public 16 39 18 14 9 2 2 57 24 553
2014 Does not provide services to public 18 38 17 14 9 1 2 58 24 1628

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 13 47 11 19 11 0 0 60 30 2014
2018 Does not provide services to public 14 46 10 19 10 0 0 60 29 5213
2017 Provides services to public 12 37 13 21 17 0 0 49 38 2560
2017 Does not provide services to public 15 38 13 19 14 0 0 54 33 6158
2014 Provides services to public 13 36 14 22 16 0 0 49 37 3179
2014 Does not provide services to public 15 39 14 20 12 0 0 54 32 7680
2011 Provides services to public 22 44 11 15 8 0 1 66 23 3672
2011 Does not provide services to public 21 43 12 15 8 0 1 65 23 7931
2008 Provides services to public 17 44 11 17 11 0 0 61 28 2999
2008 Does not provide services to public 18 42 12 18 10 0 0 60 28 5818

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 36 41 13 5 3 0 0 78 9 2002
2018 Does not provide services to public 37 42 12 6 3 0 0 79 9 5194
2017 Provides services to public 37 39 12 6 5 0 0 77 11 2560
2017 Does not provide services to public 39 40 12 5 3 0 0 80 8 6149
2014 Provides services to public 40 38 13 5 4 0 0 78 9 3180
2014 Does not provide services to public 38 41 12 6 4 0 0 79 9 7684
2011 Provides services to public 46 36 10 5 3 0 0 82 8 3665
2011 Does not provide services to public 45 37 10 5 3 0 0 82 8 7919
2008 Provides services to public 39 41 10 6 4 0 0 80 10 3001
2008 Does not provide services to public 38 43 10 6 3 0 0 81 9 5816

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 42 9 5 3 0 0 83 8 1994
2018 Does not provide services to public 42 42 7 6 3 0 0 84 8 5166
2017 Provides services to public 43 40 8 5 5 0 0 83 10 2559
2017 Does not provide services to public 46 39 8 5 3 0 0 85 8 6144
2014 Provides services to public 44 39 8 5 4 0 0 83 9 3178
2014 Does not provide services to public 44 39 8 5 3 0 0 84 8 7681
2011 Provides services to public 49 38 5 4 3 0 0 88 7 3673
2011 Does not provide services to public 48 39 7 4 2 0 0 87 7 7934
2008 Provides services to public 45 42 6 4 3 0 0 87 6 3000
2008 Does not provide services to public 44 43 7 4 2 0 0 87 6 5819

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 23 20 19 26 1 0 34 46 2003
2018 Does not provide services to public 12 25 19 20 23 1 0 38 43 5194
2017 Provides services to public 12 24 18 19 24 2 0 37 44 2555
2017 Does not provide services to public 14 27 19 19 18 2 0 42 38 6151
2014 Provides services to public 11 25 21 20 21 2 0 37 42 3182
2014 Does not provide services to public 13 27 21 19 17 3 0 41 38 7681
2011 Provides services to public 15 32 18 17 15 2 0 49 33 3673
2011 Does not provide services to public 16 32 18 17 14 2 1 49 32 7928
2008 Provides services to public 12 32 18 20 18 1 0 44 38 2998
2008 Does not provide services to public 13 34 18 19 15 1 0 47 35 5814

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 26 18 16 23 1 1 41 41 2006
2018 Does not provide services to public 14 28 17 16 22 1 1 43 39 5194
2017 Provides services to public 13 26 16 16 26 2 2 40 44 2558
2017 Does not provide services to public 15 27 17 16 20 2 2 44 38 6147
2014 Provides services to public 12 27 18 17 22 2 2 41 41 3182
2014 Does not provide services to public 14 29 17 16 20 3 2 45 37 7678
2011 Provides services to public 19 33 14 15 17 1 2 53 32 3671
2011 Does not provide services to public 19 33 15 14 15 2 2 53 31 7931
2008 Provides services to public 16 37 13 14 17 1 1 55 32 2996
2008 Does not provide services to public 16 39 13 14 15 1 1 57 29 5811

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 30 15 18 22 0 0 45 40 2001
2018 Does not provide services to public 16 35 14 17 17 0 0 51 35 5197
2017 Provides services to public 14 32 14 19 20 0 0 46 39 2550
2017 Does not provide services to public 18 35 14 17 16 0 0 53 33 6136
2014 Provides services to public 11 31 15 23 19 0 0 43 42 3179
2014 Does not provide services to public 13 35 15 20 16 0 0 49 36 7680
2011 Provides services to public 20 35 15 16 14 0 0 55 30 3676
2011 Does not provide services to public 21 37 13 15 13 0 0 58 28 7930

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 29 17 16 22 0 0 45 38 1991
2018 Does not provide services to public 20 30 18 15 17 0 0 50 32 5173
2017 Provides services to public 16 28 18 16 21 0 0 45 37 2550
2017 Does not provide services to public 21 31 16 16 16 0 0 52 32 6134
2014 Provides services to public 16 31 18 19 17 0 0 46 35 3178
2014 Does not provide services to public 19 32 18 16 14 0 0 51 30 7684

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 28 19 17 21 0 0 43 38 1989
2018 Does not provide services to public 18 30 18 17 16 0 0 49 33 5188
2017 Provides services to public 15 29 20 18 18 0 0 44 36 2549
2017 Does not provide services to public 19 32 18 16 15 0 0 51 31 6134
2014 Provides services to public 15 32 20 18 14 0 0 47 33 3181
2014 Does not provide services to public 18 33 21 16 12 0 0 51 28 7678
2011 Provides services to public 23 39 18 11 7 1 0 63 19 3664
2011 Does not provide services to public 25 40 17 11 6 1 1 66 17 7920

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 25 24 15 22 2 0 37 38 2008
2018 Does not provide services to public 12 30 23 15 17 2 0 43 33 5192
2017 Provides services to public 11 26 22 17 21 3 0 38 39 2555
2017 Does not provide services to public 13 30 23 15 16 3 0 44 32 6155

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 32 16 14 15 0 0 54 30 2012
2018 Does not provide services to public 27 33 15 14 11 0 0 60 25 5192
2017 Provides services to public 19 31 15 16 18 0 0 51 35 2557
2017 Does not provide services to public 27 33 14 13 13 0 1 60 26 6147
2014 Provides services to public 19 31 16 17 16 0 1 51 33 3175
2014 Does not provide services to public 25 33 16 13 11 1 0 59 25 7678
2011 Provides services to public 24 35 15 13 12 0 1 60 25 3667
2011 Does not provide services to public 28 36 14 11 10 0 1 65 21 7927

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 27 34 21 9 7 0 2 62 16 2012
2018 Does not provide services to public 31 33 20 9 6 0 1 65 15 5213
2017 Provides services to public 28 37 19 9 5 0 2 66 14 2561
2017 Does not provide services to public 33 36 18 7 3 0 2 71 11 6159
2014 Provides services to public 25 37 23 9 5 0 1 63 14 3178
2014 Does not provide services to public 30 35 21 8 5 0 1 66 13 7680
2011 Provides services to public 29 34 21 9 6 0 1 63 16 3670
2011 Does not provide services to public 30 35 20 9 5 0 1 66 14 7936
2008 Provides services to public 20 34 25 12 8 0 1 54 20 2997
2008 Does not provide services to public 25 34 22 11 7 0 1 60 18 5815

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Provides services to public 18 46 36 2012
2018 Does not provide services to public 19 46 35 5220
2017 Provides services to public 19 48 33 2560
2017 Does not provide services to public 19 49 33 6157
2014 Provides services to public 16 51 32 3183
2014 Does not provide services to public 19 49 32 7685
2011 Provides services to public 21 52 27 3673
2011 Does not provide services to public 22 48 30 7938

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Provides services to public 23 29 20 16 4 8 388
2018 Does not provide services to public 21 33 25 9 5 7 1097
2017 Provides services to public 22 30 22 14 4 8 490
2017 Does not provide services to public 24 31 23 11 5 6 1231
2014 Provides services to public 24 27 23 13 9999 12 554
2014 Does not provide services to public 22 31 23 13 9999 11 1588
2011 Provides services to public 23 43 19 8 9999 8 809
2011 Does not provide services to public 17 45 23 7 9999 8 1859
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 28 38 17 9 7 1 0 67 17 1999
2018 Does not provide services to public 30 42 13 8 7 0 0 72 15 5207
2017 Provides services to public 26 38 15 9 11 1 0 65 20 2555
2017 Does not provide services to public 29 39 15 9 8 0 0 68 17 6146
2014 Provides services to public 24 40 17 10 9 1 0 64 19 3181
2014 Does not provide services to public 28 40 17 8 6 1 0 68 15 7680
2011 Provides services to public 29 41 15 8 7 1 0 70 15 3676
2011 Does not provide services to public 29 41 15 8 6 1 0 71 14 7932
2008 Provides services to public 35 38 12 7 7 1 0 73 15 2996
2008 Does not provide services to public 35 39 13 7 5 1 0 75 12 5818

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 36 22 15 12 0 0 51 27 2002
2018 Does not provide services to public 16 38 19 14 12 1 0 54 26 5194
2017 Provides services to public 15 35 20 14 14 1 1 51 29 2558
2017 Does not provide services to public 17 37 20 13 11 1 0 55 25 6144
2014 Provides services to public 16 35 21 15 11 1 0 52 26 3182
2014 Does not provide services to public 17 37 22 13 9 1 0 55 23 7685
2011 Provides services to public 22 41 18 10 7 1 0 64 18 3670
2011 Does not provide services to public 22 42 17 10 7 1 0 65 17 7927

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 32 33 11 4 0 1 16 51 2006
2018 Does not provide services to public 15 31 34 14 4 1 1 18 47 5204
2017 Provides services to public 19 32 31 11 4 1 2 15 52 2549
2017 Does not provide services to public 15 29 34 12 6 1 2 19 46 6128
2014 Provides services to public 15 35 34 11 4 1 1 15 51 3169
2014 Does not provide services to public 13 32 35 12 5 1 1 18 46 7673
2011 Provides services to public 14 33 32 13 5 1 2 18 48 3665
2011 Does not provide services to public 13 31 33 15 6 1 2 21 45 7915
2008 Provides services to public 18 34 32 11 3 1 1 15 53 2992
2008 Does not provide services to public 14 34 34 13 4 1 1 17 49 5814

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 30 27 13 5 1 1 18 55 2003
2018 Does not provide services to public 21 29 27 14 7 1 1 21 51 5184
2017 Provides services to public 24 28 28 13 5 1 2 18 53 2549
2017 Does not provide services to public 19 26 29 14 8 2 3 23 47 6117
2014 Provides services to public 19 31 30 12 5 2 1 18 51 3169
2014 Does not provide services to public 17 28 30 15 7 2 2 22 46 7675
2011 Provides services to public 16 27 28 17 9 2 2 26 45 3662
2011 Does not provide services to public 14 24 30 18 10 2 3 29 40 7903
2008 Provides services to public 19 29 30 14 6 1 1 20 49 2979
2008 Does not provide services to public 16 28 30 16 7 2 2 24 45 5810

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 23 27 29 11 5 2 2 16 53 1997
2018 Does not provide services to public 21 28 28 13 6 2 2 19 51 5187
2017 Provides services to public 23 28 26 13 5 2 3 19 54 2551
2017 Does not provide services to public 20 26 29 14 7 2 4 21 48 6124
2014 Provides services to public 23 30 28 11 4 2 2 16 55 3169
2014 Does not provide services to public 20 29 28 13 6 2 3 19 51 7672
2011 Provides services to public 22 27 26 13 6 2 3 20 52 3653
2011 Does not provide services to public 18 27 30 14 6 2 3 21 48 7902
2008 Provides services to public 22 29 29 13 4 1 2 18 52 2992
2008 Does not provide services to public 19 29 30 13 5 2 2 19 50 5805

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 11 16 36 24 8 1 4 33 29 1990
2018 Does not provide services to public 9 16 35 25 10 1 3 37 26 5169
2017 Provides services to public 11 18 34 22 8 1 6 33 31 2542
2017 Does not provide services to public 9 16 33 25 11 1 5 38 27 6103
2014 Provides services to public 10 19 37 23 7 1 3 31 31 3155
2014 Does not provide services to public 10 18 34 25 9 1 3 35 29 7641
2011 Provides services to public 12 20 33 21 9 2 4 32 34 3652
2011 Does not provide services to public 11 18 32 23 10 1 4 35 30 7889
2008 Provides services to public 12 23 36 19 7 1 2 27 36 2985
2008 Does not provide services to public 10 20 35 23 8 1 3 33 31 5794

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 27 25 11 5 1 2 16 58 2001
2018 Does not provide services to public 27 27 26 12 6 1 2 19 55 5183
2017 Provides services to public 26 26 27 12 5 1 3 18 54 2549
2017 Does not provide services to public 22 25 27 14 8 1 3 22 49 6128
2014 Provides services to public 26 30 26 11 4 1 2 16 57 3169
2014 Does not provide services to public 23 27 27 13 6 1 2 19 53 7667
2011 Provides services to public 19 27 29 13 8 1 3 22 48 3662
2011 Does not provide services to public 17 24 30 16 8 1 3 25 43 7904
2008 Provides services to public 24 28 29 13 4 1 2 17 53 2988
2008 Does not provide services to public 19 27 29 16 6 1 3 23 47 5801

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 25 27 18 6 1 2 25 47 2002
2018 Does not provide services to public 17 24 25 20 9 2 3 30 43 5169
2017 Provides services to public 18 22 26 19 8 2 4 29 43 2550
2017 Does not provide services to public 15 20 27 20 10 2 5 33 38 6125
2014 Provides services to public 14 22 29 21 9 1 3 32 38 3172
2014 Does not provide services to public 14 20 28 22 11 2 4 35 36 7666
2011 Provides services to public 18 24 26 17 9 2 3 28 44 3668
2011 Does not provide services to public 15 22 28 18 11 2 4 31 40 7913
2008 Provides services to public 21 27 27 16 6 1 2 22 50 2990
2008 Does not provide services to public 19 26 27 17 7 2 3 25 47 5803

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 28 28 11 5 2 3 17 54 2004
2018 Does not provide services to public 20 28 28 13 6 2 2 20 50 5188
2017 Provides services to public 22 24 30 13 4 3 5 19 49 2549
2017 Does not provide services to public 18 26 29 13 7 3 4 21 47 6122
2014 Provides services to public 20 28 30 12 5 2 3 18 51 3167
2014 Does not provide services to public 18 27 30 13 6 2 3 20 48 7651

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 29 15 16 20 0 0 49 36 1995
2018 Does not provide services to public 25 29 13 16 16 0 0 55 32 5194
2017 Provides services to public 21 28 15 15 20 1 1 50 35 2555
2017 Does not provide services to public 26 29 14 15 15 1 0 55 31 6158
2014 Provides services to public 25 30 14 16 14 1 0 55 30 3180
2014 Does not provide services to public 28 32 13 15 12 0 0 60 27 7681

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 37 17 14 12 0 0 56 26 1997
2018 Does not provide services to public 25 38 15 13 9 0 0 63 22 5187
2017 Provides services to public 18 37 16 14 15 0 0 55 29 2551
2017 Does not provide services to public 22 38 15 14 10 0 0 61 25 6143
2014 Provides services to public 19 42 17 14 8 0 0 61 22 3173
2014 Does not provide services to public 23 43 15 12 6 0 0 66 19 7679

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 17 40 21 9 11 1 0 59 20 2001
2018 Does not provide services to public 22 40 20 9 8 1 0 63 17 5193

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 25 35 21 7 9 2 0 62 16 2005
2018 Does not provide services to public 27 39 20 6 6 1 0 67 13 5199
2017 Provides services to public 21 35 22 8 11 3 1 58 20 2552
2017 Does not provide services to public 27 35 21 7 7 3 1 64 15 6151
2014 Provides services to public 27 38 18 7 7 3 1 67 15 3180
2014 Does not provide services to public 31 38 17 6 4 3 1 72 11 7678

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 35 20 10 11 1 0 58 21 2006
2018 Does not provide services to public 23 39 19 10 8 1 0 63 18 5179
2017 Provides services to public 19 38 18 11 11 2 0 59 23 2562
2017 Does not provide services to public 23 41 17 10 7 2 0 65 17 6140
2014 Provides services to public 24 39 17 10 8 2 0 64 18 3184
2014 Does not provide services to public 28 39 17 9 6 2 0 68 15 7686
2011 Provides services to public 22 36 19 12 9 2 0 59 21 3669
2011 Does not provide services to public 24 38 19 10 8 2 0 63 18 7928

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 22 37 17 10 14 0 0 59 24 2004
2018 Does not provide services to public 26 38 15 10 10 0 0 64 21 5179
2017 Provides services to public 20 39 15 11 14 0 0 60 25 2558
2017 Does not provide services to public 26 39 13 11 10 0 0 65 21 6145
2014 Provides services to public 24 39 16 11 9 0 0 63 21 3182
2014 Does not provide services to public 30 39 14 10 7 0 0 69 17 7677
2011 Provides services to public 26 41 15 9 9 0 0 67 19 3668
2011 Does not provide services to public 30 39 14 9 8 0 0 69 17 7923
2008 Provides services to public 22 38 16 12 12 0 0 60 24 2996
2008 Does not provide services to public 25 42 14 11 8 0 0 67 20 5800

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 28 19 18 23 2 1 39 42 2005
2018 Does not provide services to public 12 29 19 18 19 2 1 42 38 5196
2017 Provides services to public 12 27 19 17 22 2 1 40 41 2557
2017 Does not provide services to public 15 28 18 17 17 2 2 46 35 6157
2014 Provides services to public 16 30 19 17 15 2 1 48 33 3184
2014 Does not provide services to public 19 32 18 15 12 2 2 53 28 7686

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 35 17 15 14 1 0 54 29 2008
2018 Does not provide services to public 23 37 15 12 12 1 1 60 24 5193
2017 Provides services to public 22 34 15 13 13 2 1 58 27 2551
2017 Does not provide services to public 25 38 14 11 9 2 0 65 21 6140
2014 Provides services to public 23 37 16 12 9 3 0 62 22 3180
2014 Does not provide services to public 27 39 14 10 7 3 1 68 17 7681
2011 Provides services to public 28 37 14 10 8 2 1 67 18 3666
2011 Does not provide services to public 28 37 13 10 8 3 1 68 18 7920
2008 Provides services to public 25 35 13 12 12 3 0 62 25 2998
2008 Does not provide services to public 26 37 12 12 10 3 1 65 22 5815

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 32 20 15 17 0 0 48 32 1998
2018 Does not provide services to public 18 33 19 15 14 0 0 52 29 5190

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 23 17 17 29 2 0 36 47 2006
2018 Does not provide services to public 12 24 18 19 24 3 1 37 44 5202
2017 Provides services to public 12 25 16 17 26 3 1 38 45 2551
2017 Does not provide services to public 13 25 17 18 22 4 1 40 42 6141
2014 Provides services to public 11 26 18 19 22 3 1 38 43 3182
2014 Does not provide services to public 12 28 17 18 19 5 1 42 39 7682
2011 Provides services to public 13 26 17 18 19 5 1 42 40 3670
2011 Does not provide services to public 12 26 18 19 18 6 2 41 39 7933

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 36 64 2005
2018 Does not provide services to public 30 70 5210

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 59 598
2018 Does not provide services to public 56 1323

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 69 598
2018 Does not provide services to public 63 1323

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 598
2018 Does not provide services to public 11 1323

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 598
2018 Does not provide services to public 31 1323

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 598
2018 Does not provide services to public 8 1323

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 598
2018 Does not provide services to public 8 1323

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 598
2018 Does not provide services to public 4 1323

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 47 599
2018 Does not provide services to public 43 1324

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 599
2018 Does not provide services to public 37 1324

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 54 599
2018 Does not provide services to public 51 1324

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 46 599
2018 Does not provide services to public 44 1324

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 38 599
2018 Does not provide services to public 36 1324

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 72 599
2018 Does not provide services to public 64 1324

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 599
2018 Does not provide services to public 45 1324

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 599
2018 Does not provide services to public 6 1324

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 599
2018 Does not provide services to public 16 1324

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 599
2018 Does not provide services to public 20 1324

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 60 599
2018 Does not provide services to public 53 1324

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 38 599
2018 Does not provide services to public 37 1324

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 599
2018 Does not provide services to public 15 1324

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 45 599
2018 Does not provide services to public 44 1321

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 29 599
2018 Does not provide services to public 31 1321

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 599
2018 Does not provide services to public 6 1321

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 599
2018 Does not provide services to public 27 1321

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 599
2018 Does not provide services to public 14 1321

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 599
2018 Does not provide services to public 9 1321

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 599
2018 Does not provide services to public 18 1321

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 599
2018 Does not provide services to public 14 1321

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 599
2018 Does not provide services to public 27 1321

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 532
2018 Does not provide services to public 11 1213

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 12 532
2018 Does not provide services to public 15 1213

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 532
2018 Does not provide services to public 9 1213

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 532
2018 Does not provide services to public 7 1213

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 532
2018 Does not provide services to public 7 1213

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 532
2018 Does not provide services to public 7 1213

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 8 532
2018 Does not provide services to public 4 1213

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 532
2018 Does not provide services to public 10 1213

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 532
2018 Does not provide services to public 11 1213

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 39 532
2018 Does not provide services to public 38 1213

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 532
2018 Does not provide services to public 11 1213

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 52 532
2018 Does not provide services to public 52 1213

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 532
2018 Does not provide services to public 2 1213

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 61 532
2018 Does not provide services to public 65 1213

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 532
2018 Does not provide services to public 4 1213

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 532
2018 Does not provide services to public 14 1213

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 8 19 23 16 25 7 1 30 45 2007
2018 Does not provide services to public 9 20 22 16 22 8 2 32 43 5207
2017 Provides services to public 8 18 22 14 24 10 4 30 44 2561
2017 Does not provide services to public 10 20 21 13 19 13 4 36 39 6162
2014 Provides services to public 9 21 22 15 18 12 3 35 39 3179
2014 Does not provide services to public 11 22 23 12 15 14 4 39 33 7681

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 28 21 15 19 2 0 44 35 2007
2018 Does not provide services to public 17 29 20 14 17 2 0 47 33 5196
2017 Provides services to public 13 26 20 15 21 5 1 41 38 2556
2017 Does not provide services to public 16 28 20 13 17 5 1 47 32 6150
2014 Provides services to public 14 28 21 15 16 5 1 45 33 3172
2014 Does not provide services to public 17 30 22 13 12 6 1 50 27 7674
2011 Provides services to public 20 37 18 12 10 3 0 59 23 3666
2011 Does not provide services to public 21 38 18 11 9 3 0 61 21 7928

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 19 81 2004
2018 Does not provide services to public 13 87 5198

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 50 286
2018 Does not provide services to public 39 542

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 74 286
2018 Does not provide services to public 74 542

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 286
2018 Does not provide services to public 4 542

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 28 286
2018 Does not provide services to public 20 542

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 286
2018 Does not provide services to public 10 542

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 14 286
2018 Does not provide services to public 6 542

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 7 286
2018 Does not provide services to public 9 542

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 38 287
2018 Does not provide services to public 34 542

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 287
2018 Does not provide services to public 21 542

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 24 287
2018 Does not provide services to public 22 542

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 287
2018 Does not provide services to public 7 542

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 287
2018 Does not provide services to public 18 542

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 35 287
2018 Does not provide services to public 33 542

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 287
2018 Does not provide services to public 6 542

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 287
2018 Does not provide services to public 3 542

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 287
2018 Does not provide services to public 7 542

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 287
2018 Does not provide services to public 10 542

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 22 287
2018 Does not provide services to public 18 542

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 18 287
2018 Does not provide services to public 15 542

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 287
2018 Does not provide services to public 24 542

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 21 287
2018 Does not provide services to public 16 542

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 287
2018 Does not provide services to public 4 542

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Provides services to public 26 287
2018 Does not provide services to public 22 542

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 287
2018 Does not provide services to public 6 542

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 9 287
2018 Does not provide services to public 8 542

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 15 287
2018 Does not provide services to public 9 542

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 287
2018 Does not provide services to public 8 542

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 41 287
2018 Does not provide services to public 51 542

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 256
2018 Does not provide services to public 6 493

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 256
2018 Does not provide services to public 9 493

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 256
2018 Does not provide services to public 3 493

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 3 256
2018 Does not provide services to public 2 493

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 256
2018 Does not provide services to public 2 493

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 256
2018 Does not provide services to public 3 493

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 5 256
2018 Does not provide services to public 3 493

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 11 256
2018 Does not provide services to public 8 493

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 16 256
2018 Does not provide services to public 10 493

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 34 256
2018 Does not provide services to public 29 493

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 256
2018 Does not provide services to public 11 493

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 47 256
2018 Does not provide services to public 44 493

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 4 256
2018 Does not provide services to public 1 493

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 66 256
2018 Does not provide services to public 67 493

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 6 256
2018 Does not provide services to public 3 493

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 13 256
2018 Does not provide services to public 15 493

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 10 21 31 10 16 10 2 35 29 2004
2018 Does not provide services to public 11 22 29 9 12 13 2 40 26 5190
2017 Provides services to public 10 21 26 9 15 15 4 38 29 2560
2017 Does not provide services to public 12 22 27 8 10 17 5 43 23 6152
2014 Provides services to public 12 22 27 9 10 17 4 42 24 3181
2014 Does not provide services to public 13 23 26 8 7 20 4 47 20 7685

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 30 26 9 15 4 0 47 25 2002
2018 Does not provide services to public 19 30 24 10 11 5 1 52 23 5187
2017 Provides services to public 15 28 23 9 14 7 2 48 26 2548
2017 Does not provide services to public 19 31 23 9 9 8 1 55 20 6148
2014 Provides services to public 16 31 23 9 10 9 1 53 21 3173
2014 Does not provide services to public 20 31 24 8 7 9 1 57 17 7676
2011 Provides services to public 25 40 17 8 6 4 0 67 15 3672
2011 Does not provide services to public 26 39 18 7 5 5 0 69 12 7923
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 28 15 9 13 1 0 62 22 2001
2018 Does not provide services to public 38 28 16 7 10 1 0 67 17 5174
2017 Provides services to public 34 28 16 7 14 2 1 63 21 2558
2017 Does not provide services to public 39 28 14 6 10 2 0 69 17 6158

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 41 18 14 13 1 0 55 27 2007
2018 Does not provide services to public 17 41 18 13 9 1 0 59 23 5191
2017 Provides services to public 13 38 18 14 15 2 0 52 29 2557
2017 Does not provide services to public 16 41 17 12 12 2 0 58 24 6153

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 9 21 15 20 35 0 0 29 56 2008
2018 Does not provide services to public 10 25 16 20 29 1 0 35 49 5209
2017 Provides services to public 5 22 15 20 36 1 0 28 57 2556
2017 Does not provide services to public 8 24 16 21 29 1 0 33 51 6152

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 15 18 17 36 1 1 27 54 2015
2018 Does not provide services to public 12 18 21 17 31 0 1 30 49 5208
2017 Provides services to public 12 16 16 17 37 1 1 28 55 2558
2017 Does not provide services to public 15 18 17 17 32 0 1 33 50 6151

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 15 25 29 16 14 0 1 41 30 2015
2018 Does not provide services to public 17 26 29 16 11 0 1 43 27 5205
2017 Provides services to public 16 25 27 16 14 0 2 41 31 2549
2017 Does not provide services to public 18 27 27 16 12 0 1 45 28 6141

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 29 26 13 9 1 2 51 23 1999
2018 Does not provide services to public 23 31 25 12 8 0 2 55 20 5165
2017 Provides services to public 20 30 24 14 9 1 3 52 24 2544
2017 Does not provide services to public 25 29 23 11 8 1 3 56 20 6136

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 12 19 22 20 26 0 1 31 47 2002
2018 Does not provide services to public 14 21 22 19 23 0 1 35 42 5190
2017 Provides services to public 12 21 25 19 21 0 2 34 41 2554
2017 Does not provide services to public 17 23 23 17 18 1 1 41 36 6142

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 34 24 18 10 10 0 5 61 20 2007
2018 Does not provide services to public 40 24 16 7 8 0 5 67 16 5182
2017 Provides services to public 31 25 17 10 9 0 7 61 21 2544
2017 Does not provide services to public 41 25 14 7 4 1 8 73 12 6141

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 19 23 25 14 17 0 1 43 31 2009
2018 Does not provide services to public 24 26 24 13 13 0 1 50 26 5189
2017 Provides services to public 18 27 25 15 13 0 1 45 29 2549
2017 Does not provide services to public 24 30 24 13 9 0 1 54 22 6130

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 26 28 14 14 1 1 43 29 2007
2018 Does not provide services to public 18 30 25 14 11 1 1 49 26 5198
2017 Provides services to public 16 26 26 17 12 1 2 43 30 2549
2017 Does not provide services to public 20 30 24 14 10 1 1 50 25 6120

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 14 24 28 17 15 1 1 39 32 2009
2018 Does not provide services to public 15 29 25 17 14 0 0 44 31 5196
2017 Provides services to public 14 26 26 17 15 1 1 41 33 2549
2017 Does not provide services to public 16 28 24 17 12 1 1 46 30 6126

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 18 29 24 15 13 0 1 48 28 2002
2018 Does not provide services to public 20 30 24 13 12 0 1 50 25 5182
2017 Provides services to public 20 28 22 15 14 1 1 48 29 2550
2017 Does not provide services to public 22 30 22 14 10 1 1 53 25 6125

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 21 29 24 14 11 0 1 51 25 1999
2018 Does not provide services to public 23 33 23 12 9 0 1 57 20 5172
2017 Provides services to public 21 30 22 13 11 1 2 52 25 2545
2017 Does not provide services to public 25 32 22 12 8 1 1 58 20 6105

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 30 28 19 12 11 0 1 58 23 1999
2018 Does not provide services to public 35 28 19 9 8 0 1 64 17 5166
2017 Provides services to public 32 27 19 11 9 0 1 60 21 2559
2017 Does not provide services to public 35 27 20 10 7 0 1 63 17 6147

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 48 22 14 6 7 1 3 72 14 2001
2018 Does not provide services to public 56 20 10 4 6 1 4 80 10 5178

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 41 20 15 9 12 1 2 62 22 2004
2018 Does not provide services to public 47 21 14 7 9 1 2 69 17 5188
2017 Provides services to public 42 23 13 10 10 0 2 67 20 2556
2017 Does not provide services to public 51 21 12 7 7 1 1 73 15 6148

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 31 33 19 8 8 0 1 65 15 2003
2018 Does not provide services to public 39 32 15 7 6 0 1 71 13 5195
2017 Provides services to public 31 34 17 9 7 0 2 66 16 2555
2017 Does not provide services to public 39 33 15 7 5 0 1 73 12 6142

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 33 23 17 10 16 0 1 57 26 1999
2018 Does not provide services to public 38 25 16 9 11 0 1 64 20 5178
2017 Provides services to public 35 24 15 11 13 0 1 61 24 2560
2017 Does not provide services to public 42 25 14 9 8 0 1 68 17 6139

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 47 14 7 3 2 0 26 83 7 1985
2018 Does not provide services to public 47 15 8 3 2 0 25 82 7 5146
2017 Provides services to public 46 17 8 3 3 1 23 82 7 2552
2017 Does not provide services to public 46 15 8 3 2 1 26 83 6 6134

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 49 25 14 4 3 0 5 78 8 1994
2018 Does not provide services to public 58 22 9 2 2 0 6 86 5 5163
2017 Provides services to public 47 27 11 4 4 1 6 80 8 2535
2017 Does not provide services to public 58 22 8 2 2 1 7 88 4 6101

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 64 15 7 3 5 0 5 84 9 2005
2018 Does not provide services to public 64 16 6 3 5 0 4 84 9 5182
2017 Provides services to public 63 17 6 4 5 0 5 84 9 2558
2017 Does not provide services to public 63 17 7 4 4 1 5 84 9 6152

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 45 29 15 5 3 0 3 76 8 1994
2018 Does not provide services to public 47 31 14 4 3 0 2 79 7 5171
2017 Provides services to public 45 31 13 4 4 0 3 79 8 2557
2017 Does not provide services to public 46 31 14 4 2 0 2 80 6 6145

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 6 20 38 22 14 0 0 26 36 2008
2018 Does not provide services to public 8 25 38 19 10 0 0 33 29 5208
2017 Provides services to public 6 19 39 21 15 0 0 25 36 2561
2017 Does not provide services to public 8 23 40 18 11 0 0 31 29 6159

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 20 30 34 12 5 0 0 17 49 1990
2018 Does not provide services to public 17 25 37 15 6 0 0 20 42 5176
2017 Provides services to public 16 29 38 11 5 0 0 16 45 2549
2017 Does not provide services to public 13 26 39 15 6 0 0 21 39 6139
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 16 22 23 15 21 1 0 16 84 2008
2018 Does not provide services to public 19 23 24 14 19 1 0 19 81 5209
2017 Provides services to public 22 22 20 13 21 2 1 23 77 2561
2017 Does not provide services to public 23 23 20 13 18 3 1 24 76 6160

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 32 1635
2018 Does not provide services to public 31 4154
2017 Provides services to public 29 1888
2017 Does not provide services to public 28 4461

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 44 1635
2018 Does not provide services to public 44 4154
2017 Provides services to public 40 1888
2017 Does not provide services to public 37 4461

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 19 1635
2018 Does not provide services to public 20 4154
2017 Provides services to public 15 1888
2017 Does not provide services to public 15 4461

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 53 1635
2018 Does not provide services to public 56 4154
2017 Provides services to public 60 1888
2017 Does not provide services to public 58 4461

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 10 1635
2018 Does not provide services to public 8 4154
2017 Provides services to public 10 1888
2017 Does not provide services to public 8 4461

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 53 1635
2018 Does not provide services to public 50 4155

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Provides services to public 30 1635
2018 Does not provide services to public 31 4154
2017 Provides services to public 31 1888
2017 Does not provide services to public 36 4461

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Provides services to public 6 31 19 13 4 27 1540
2018 Does not provide services to public 7 32 18 13 4 26 3910
2017 Provides services to public 7 40 17 11 5 21 1830
2017 Does not provide services to public 7 41 18 11 4 20 4314

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Provides services to public 26 74 1627
2018 Does not provide services to public 24 76 4126

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 24 12 15 13 29 1 6 38 46 2004
2018 Does not provide services to public 27 15 15 13 23 1 6 45 39 5195

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 4 14 18 17 40 2 6 20 61 1630
2018 Does not provide services to public 6 16 17 17 36 2 7 23 58 4144
2017 Provides services to public 5 15 15 17 38 2 8 23 61 1906
2017 Does not provide services to public 7 17 16 16 34 2 8 27 56 4481

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Provides services to public 1 8 14 15 54 2 5 11 74 1631
2018 Does not provide services to public 3 8 14 17 52 2 5 11 73 4145
2017 Provides services to public 2 7 12 15 55 2 8 10 77 1905
2017 Does not provide services to public 2 7 12 15 56 2 7 9 78 4483
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