2018 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 79. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 34 25 9 5 0 1 61 13 155
2018 Health care practitioners 31 42 14 9 4 0 0 73 13 634
2018 Compliance, inspection and enforcement 21 32 17 13 17 0 0 53 30 177
2018 Communications or public affairs 46 44 7 1 2 0 0 90 3 66
2018 Access to information and privacy 44 36 12 8 0 0 0 80 8 37
2018 Security 12 32 15 17 24 0 0 44 41 1663
2018 Science and technology 30 33 19 9 8 0 0 63 18 32
2018 Library services 66 34 0 0 0 0 0 100 0 15
2018 Legal services 30 38 11 8 13 0 0 67 21 39
2018 Administration and operations 34 44 11 7 4 0 0 78 11 1241
2018 Human resources 33 41 12 8 5 0 0 74 14 376
2018 Financial management 33 45 8 10 4 0 0 78 13 284
2018 Procurement 29 46 17 3 5 0 0 75 8 92
2018 Real property 28 36 16 17 2 0 0 64 20 62
2018 Materiel management 27 34 16 13 9 0 0 61 23 114
2018 Information management 30 43 13 7 6 0 0 74 13 118
2018 Information technology 21 49 19 7 3 0 0 70 10 240
2018 Internal audit 34 42 7 13 4 0 0 76 17 23
2018 Evaluation 30 53 5 9 3 0 0 82 12 91
2018 Policy 33 40 9 12 6 0 0 73 17 79
2018 Project management 41 40 9 8 2 0 0 81 10 133
2018 Other services to the public 32 41 12 11 4 0 0 73 15 275
2018 None of the above 31 40 12 8 8 0 0 72 16 1150
2017 Client contact centre 27 50 16 6 1 0 0 77 7 152
2017 Health care practitioners 30 47 9 9 6 0 0 76 14 773
2017 Federal regulators 33 23 0 10 34 0 0 56 44 17
2017 Compliance, inspection and enforcement 15 35 13 18 19 0 0 50 36 160
2017 Communications or public affairs 46 42 6 2 4 0 0 88 7 71
2017 Access to information and privacy 28 44 16 7 7 0 0 71 13 44
2017 Security 12 36 18 13 21 0 0 48 34 2041
2017 Science and technology 27 49 11 7 5 0 0 77 12 43
2017 Library services 40 33 21 0 5 0 0 74 5 18
2017 Legal services 26 38 24 7 5 0 0 64 12 40
2017 Administration and operations 32 47 9 7 5 0 0 79 11 1412
2017 Human resources 32 44 10 9 5 0 0 76 14 391
2017 Financial management 31 50 10 7 2 0 0 81 10 315
2017 Procurement 29 46 11 9 3 0 1 76 13 92
2017 Real property 36 49 9 3 4 0 0 85 6 75
2017 Materiel management 28 52 11 4 5 0 0 80 9 141
2017 Information management 28 49 10 8 5 0 0 77 13 143
2017 Information technology 27 48 13 7 5 0 0 75 12 258
2017 Internal audit 18 73 5 5 0 0 0 90 5 21
2017 Evaluation 42 39 11 7 2 0 0 81 9 104
2017 Data sciences 35 41 6 6 12 0 0 76 18 17
2017 Policy 41 42 7 4 5 0 0 84 9 78
2017 Project management 31 44 6 11 7 0 1 75 18 151
2017 Other services to the public 30 46 10 6 8 0 0 75 14 300
2017 None of the above 29 42 10 9 10 0 0 71 19 1706
2014 Client contact centre 29 40 17 8 6 0 0 69 14 220
2014 Health care practitioners 26 44 12 12 6 0 0 70 18 880
2014 Federal regulators 12 28 23 17 15 5 0 43 33 25
2014 Compliance, inspection and enforcement 23 42 13 9 14 0 0 65 23 257
2014 Communications or public affairs 38 47 2 8 5 0 0 85 13 76
2014 Access to information and privacy 25 49 11 7 6 0 2 76 13 44
2014 Security 14 39 19 13 14 0 0 54 27 3209
2014 Science and technology 29 48 23 0 0 0 0 77 0 45
2014 Library services 38 33 7 0 21 0 0 72 21 15
2014 Legal services 31 43 17 3 6 0 0 73 9 48
2014 Administration and operations 31 45 11 8 4 0 0 76 12 1805
2014 Human resources 29 47 10 9 4 0 0 76 14 562
2014 Financial management 28 49 11 7 5 0 0 77 11 337
2014 Procurement 30 49 13 4 5 0 0 79 8 83
2014 Real property 31 50 8 7 3 0 0 82 10 96
2014 Materiel management 32 41 13 11 3 0 0 74 14 190
2014 Information management 26 49 9 8 6 1 1 76 14 170
2014 Information technology 33 45 13 4 4 0 0 78 9 293
2014 Internal audit 32 37 24 3 3 0 0 69 7 29
2014 Evaluation 34 44 12 8 1 0 0 78 10 136
2014 Other services to the public 32 42 13 7 6 0 0 74 13 437
2014 None of the above 30 43 11 8 7 0 0 73 16 1782

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 36 22 17 10 0 0 51 27 154
2018 Health care practitioners 21 39 17 13 10 0 0 60 23 631
2018 Compliance, inspection and enforcement 13 30 18 15 24 0 0 43 39 177
2018 Communications or public affairs 42 33 9 12 4 0 0 75 16 66
2018 Access to information and privacy 32 31 18 17 3 0 0 62 19 37
2018 Security 7 21 17 19 36 0 0 28 55 1664
2018 Science and technology 23 31 22 9 16 0 0 54 24 31
2018 Library services 46 32 0 22 0 0 0 78 22 15
2018 Legal services 20 33 13 16 18 0 0 54 34 38
2018 Administration and operations 27 38 12 12 10 0 0 66 22 1243
2018 Human resources 29 40 12 12 7 0 0 69 19 379
2018 Financial management 32 44 13 8 4 0 0 75 12 285
2018 Procurement 22 43 15 10 10 0 0 65 20 91
2018 Real property 7 38 20 14 20 0 0 46 34 62
2018 Materiel management 23 36 16 14 11 0 0 59 25 116
2018 Information management 27 37 21 10 6 0 0 64 15 119
2018 Information technology 23 42 18 10 7 0 0 65 17 240
2018 Internal audit 25 36 16 19 4 0 0 60 23 24
2018 Evaluation 17 34 20 16 12 0 0 51 28 91
2018 Policy 36 28 8 19 9 0 0 63 28 77
2018 Project management 37 35 15 6 7 0 0 72 13 134
2018 Other services to the public 21 35 16 15 13 0 0 55 29 275
2018 None of the above 17 35 16 16 16 0 0 52 32 1150
2017 Client contact centre 20 35 21 18 5 1 0 56 23 152
2017 Health care practitioners 21 37 14 14 14 0 0 58 27 772
2017 Federal regulators 16 4 12 0 67 0 0 21 67 17
2017 Compliance, inspection and enforcement 11 19 17 17 35 0 0 31 53 160
2017 Communications or public affairs 38 39 4 15 4 0 0 77 19 71
2017 Access to information and privacy 14 34 35 4 11 0 0 49 16 43
2017 Security 7 20 18 19 36 0 0 27 55 2036
2017 Science and technology 20 44 12 17 7 0 0 64 24 42
2017 Library services 24 21 24 26 5 0 0 45 30 18
2017 Legal services 14 40 18 11 16 0 0 55 28 39
2017 Administration and operations 26 40 13 11 10 0 0 66 21 1409
2017 Human resources 28 39 12 16 6 0 0 67 21 391
2017 Financial management 28 40 13 13 6 0 0 68 19 315
2017 Procurement 21 36 19 14 10 0 0 57 24 92
2017 Real property 24 44 13 11 8 0 0 68 19 75
2017 Materiel management 29 37 14 8 12 0 0 66 20 141
2017 Information management 20 39 19 13 8 0 0 59 22 143
2017 Information technology 24 39 18 8 10 0 0 63 18 258
2017 Internal audit 37 40 14 5 5 0 0 76 10 21
2017 Evaluation 20 43 18 15 4 0 0 63 19 104
2017 Data sciences 35 53 0 6 6 0 0 88 12 17
2017 Policy 31 37 10 10 11 0 0 68 21 78
2017 Project management 23 39 10 16 10 0 1 63 27 150
2017 Other services to the public 21 31 17 13 18 0 0 53 31 299
2017 None of the above 17 31 16 15 21 1 0 48 37 1705

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 41 43 15 2 0 0 0 83 2 153
2018 Health care practitioners 47 38 10 4 1 0 0 85 5 628
2018 Compliance, inspection and enforcement 42 31 17 6 5 0 0 72 11 176
2018 Communications or public affairs 66 19 10 3 2 0 0 85 5 65
2018 Access to information and privacy 55 24 12 5 0 0 3 82 5 37
2018 Security 30 39 15 8 9 0 0 69 17 1657
2018 Science and technology 38 42 6 3 11 0 0 80 14 31
2018 Library services 80 20 0 0 0 0 0 100 0 15
2018 Legal services 47 27 20 6 0 0 0 74 6 39
2018 Administration and operations 53 36 8 2 1 0 0 89 3 1237
2018 Human resources 48 34 11 5 2 0 0 83 6 376
2018 Financial management 52 36 8 4 0 0 0 88 5 285
2018 Procurement 52 35 9 1 3 0 0 87 4 91
2018 Real property 45 35 8 6 4 0 0 81 11 62
2018 Materiel management 50 35 12 2 1 0 0 85 3 115
2018 Information management 52 35 7 6 1 0 0 87 6 117
2018 Information technology 45 41 10 2 2 0 0 86 3 241
2018 Internal audit 36 44 12 7 0 0 0 81 7 24
2018 Evaluation 38 49 11 2 0 0 0 87 2 92
2018 Policy 43 38 11 2 6 0 0 81 8 76
2018 Project management 61 25 9 2 1 1 0 87 3 133
2018 Other services to the public 50 37 8 3 2 0 0 87 6 274
2018 None of the above 50 33 10 3 4 0 0 84 6 1142
2017 Client contact centre 46 44 7 2 0 1 0 90 2 152
2017 Health care practitioners 50 37 9 2 2 0 0 87 4 773
2017 Federal regulators 47 24 14 4 10 0 0 71 14 17
2017 Compliance, inspection and enforcement 38 32 11 11 8 0 0 70 19 159
2017 Communications or public affairs 57 31 8 3 1 0 0 88 4 71
2017 Access to information and privacy 45 44 7 2 0 0 2 91 2 43
2017 Security 32 39 14 7 7 0 0 72 14 2031
2017 Science and technology 53 29 8 7 2 0 0 82 10 43
2017 Library services 75 10 11 5 0 0 0 85 5 18
2017 Legal services 54 39 2 5 0 0 0 93 5 40
2017 Administration and operations 54 35 7 3 1 0 0 89 4 1412
2017 Human resources 45 43 7 4 2 0 0 87 6 390
2017 Financial management 52 38 6 3 1 0 0 90 4 314
2017 Procurement 56 32 8 2 2 0 0 88 4 92
2017 Real property 47 48 4 0 1 0 0 95 1 74
2017 Materiel management 63 26 8 1 2 0 0 90 2 139
2017 Information management 50 35 12 1 1 0 0 85 3 142
2017 Information technology 48 38 8 2 3 0 0 86 5 258
2017 Internal audit 49 47 0 5 0 0 0 95 5 21
2017 Evaluation 46 44 9 1 0 0 0 90 1 103
2017 Data sciences 64 24 0 12 0 0 0 88 12 17
2017 Policy 54 31 10 4 1 0 0 85 5 78
2017 Project management 51 36 7 4 2 0 1 87 6 151
2017 Other services to the public 55 31 8 5 1 0 0 86 6 300
2017 None of the above 50 34 9 3 4 0 0 84 7 1698
2014 Client contact centre 51 33 12 2 2 0 0 84 4 220
2014 Health care practitioners 51 35 8 4 2 0 0 86 6 878
2014 Federal regulators 40 32 5 19 5 0 0 71 24 26
2014 Compliance, inspection and enforcement 51 32 11 2 4 1 0 83 6 257
2014 Communications or public affairs 69 25 4 1 1 0 0 94 2 76
2014 Access to information and privacy 68 23 6 3 0 0 0 92 3 44
2014 Security 42 36 13 4 5 0 0 78 9 3205
2014 Science and technology 55 40 6 0 0 0 0 94 0 45
2014 Library services 77 7 8 8 0 0 0 84 8 14
2014 Legal services 66 24 0 9 0 0 0 91 9 48
2014 Administration and operations 62 28 6 2 1 0 0 90 3 1801
2014 Human resources 62 27 7 3 1 0 0 89 4 562
2014 Financial management 58 32 6 2 1 0 0 90 4 337
2014 Procurement 66 30 2 1 1 0 0 95 3 83
2014 Real property 61 35 4 0 0 0 0 96 0 96
2014 Materiel management 67 24 7 2 1 0 0 91 3 188
2014 Information management 59 31 4 3 1 0 2 92 5 170
2014 Information technology 58 31 9 1 0 0 0 89 2 293
2014 Internal audit 59 31 10 0 0 0 0 90 0 29
2014 Evaluation 53 39 7 1 1 0 0 92 1 136
2014 Other services to the public 58 32 7 1 1 0 0 90 3 436
2014 None of the above 59 28 8 2 3 0 0 87 5 1779

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 27 52 15 4 2 0 0 79 6 153
2018 Health care practitioners 37 42 13 6 2 0 0 79 8 633
2018 Compliance, inspection and enforcement 33 35 19 8 5 0 0 69 13 176
2018 Communications or public affairs 52 38 7 1 2 0 0 90 3 66
2018 Access to information and privacy 53 29 10 5 0 0 3 84 5 37
2018 Security 21 38 20 11 10 0 0 59 21 1665
2018 Science and technology 40 34 10 3 13 0 0 74 16 31
2018 Library services 56 37 8 0 0 0 0 92 0 14
2018 Legal services 32 35 26 7 0 0 0 67 7 39
2018 Administration and operations 40 43 9 5 3 0 0 83 8 1241
2018 Human resources 38 40 14 4 5 0 0 78 9 379
2018 Financial management 41 46 8 3 2 0 0 87 5 285
2018 Procurement 37 49 9 1 4 0 0 86 4 92
2018 Real property 31 44 15 10 1 0 0 74 11 62
2018 Materiel management 40 37 14 5 4 1 0 77 9 116
2018 Information management 40 45 10 5 1 0 0 84 5 119
2018 Information technology 31 48 14 3 3 1 0 80 6 240
2018 Internal audit 32 45 8 11 4 0 0 77 15 24
2018 Evaluation 36 46 11 4 2 0 1 82 7 92
2018 Policy 44 36 9 4 7 0 0 80 11 77
2018 Project management 53 31 7 6 2 0 0 84 9 134
2018 Other services to the public 41 36 14 7 3 0 0 76 10 276
2018 None of the above 40 40 11 5 4 0 0 80 9 1155
2017 Client contact centre 36 41 18 4 1 1 0 78 5 151
2017 Health care practitioners 36 43 11 6 4 0 0 79 10 773
2017 Federal regulators 25 26 10 29 10 0 0 51 39 17
2017 Compliance, inspection and enforcement 18 46 18 9 10 0 0 64 18 159
2017 Communications or public affairs 49 39 5 4 3 0 0 88 7 71
2017 Access to information and privacy 31 51 11 2 4 0 0 82 7 43
2017 Security 21 42 18 9 9 0 0 64 18 2026
2017 Science and technology 39 52 0 9 0 0 0 91 9 43
2017 Library services 59 15 11 16 0 0 0 74 16 18
2017 Legal services 31 60 7 2 0 0 0 91 2 40
2017 Administration and operations 41 43 8 4 3 0 0 84 8 1408
2017 Human resources 38 39 11 9 3 0 0 77 12 387
2017 Financial management 41 40 11 5 3 0 0 81 8 314
2017 Procurement 41 43 10 4 2 0 0 83 6 91
2017 Real property 35 51 9 3 2 0 0 86 5 73
2017 Materiel management 44 41 7 3 5 0 0 85 8 138
2017 Information management 31 44 15 6 5 0 0 75 11 142
2017 Information technology 37 44 11 4 4 0 0 81 8 257
2017 Internal audit 42 44 10 0 5 0 0 86 5 21
2017 Evaluation 41 43 7 8 1 0 0 84 9 103
2017 Data sciences 52 36 0 6 6 0 0 88 12 17
2017 Policy 49 35 9 5 3 0 0 84 8 77
2017 Project management 36 44 8 7 4 0 1 81 12 151
2017 Other services to the public 39 42 9 5 4 0 0 82 10 300
2017 None of the above 35 42 12 5 5 0 0 77 11 1695
2014 Client contact centre 34 45 16 2 4 0 0 79 5 220
2014 Health care practitioners 33 44 12 7 3 0 0 77 10 878
2014 Federal regulators 23 41 12 21 0 3 0 66 22 26
2014 Compliance, inspection and enforcement 34 41 12 7 6 0 0 75 13 256
2014 Communications or public affairs 53 37 5 0 5 0 0 90 5 76
2014 Access to information and privacy 44 33 7 10 4 0 2 79 14 44
2014 Security 27 46 15 6 6 0 0 73 12 3199
2014 Science and technology 32 51 7 8 2 0 0 83 10 44
2014 Library services 64 7 14 7 7 0 0 72 14 15
2014 Legal services 42 45 9 0 3 0 0 87 3 48
2014 Administration and operations 43 40 9 5 3 0 0 83 8 1806
2014 Human resources 39 43 9 7 2 0 0 82 9 561
2014 Financial management 36 41 13 6 4 0 0 77 10 336
2014 Procurement 42 46 5 4 1 0 1 90 5 83
2014 Real property 42 44 7 3 3 1 0 86 7 95
2014 Materiel management 46 41 9 2 2 1 0 87 4 190
2014 Information management 38 42 10 5 4 0 1 81 9 170
2014 Information technology 38 44 12 4 1 0 0 82 5 293
2014 Internal audit 45 41 7 3 3 0 0 86 7 29
2014 Evaluation 38 44 13 5 1 0 0 82 5 136
2014 Other services to the public 42 40 10 4 3 1 0 82 8 437
2014 None of the above 42 38 12 5 4 0 0 79 9 1782

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 33 26 17 9 2 0 47 26 157
2018 Health care practitioners 19 28 23 16 13 0 0 48 29 631
2018 Compliance, inspection and enforcement 15 22 25 17 22 0 0 37 39 177
2018 Communications or public affairs 39 26 21 8 6 0 0 65 14 66
2018 Access to information and privacy 22 33 20 22 0 0 3 57 22 37
2018 Security 8 20 20 19 32 0 0 29 51 1661
2018 Science and technology 21 34 16 12 15 3 0 56 28 32
2018 Library services 44 18 15 23 0 0 0 62 23 14
2018 Legal services 10 30 21 30 8 0 0 41 38 38
2018 Administration and operations 28 31 19 11 10 0 0 59 22 1244
2018 Human resources 32 27 23 11 7 0 0 59 18 379
2018 Financial management 29 36 18 9 8 0 0 66 17 282
2018 Procurement 23 28 26 10 13 0 0 51 23 93
2018 Real property 8 31 14 22 25 0 0 39 47 62
2018 Materiel management 15 32 26 12 13 2 0 48 26 115
2018 Information management 16 43 22 10 7 1 0 60 17 120
2018 Information technology 16 35 24 13 10 1 0 52 24 238
2018 Internal audit 16 40 37 4 4 0 0 55 8 24
2018 Evaluation 12 24 32 19 13 0 0 36 33 91
2018 Policy 23 28 20 16 14 0 0 50 30 77
2018 Project management 32 29 21 10 8 0 1 61 18 134
2018 Other services to the public 21 27 22 18 13 0 0 47 30 273
2018 None of the above 18 30 21 15 16 0 0 48 31 1150
2017 Client contact centre 15 34 28 14 10 0 0 49 24 152
2017 Health care practitioners 21 30 22 14 13 1 0 51 27 771
2017 Federal regulators 13 4 14 30 39 0 0 17 69 17
2017 Compliance, inspection and enforcement 11 23 20 22 24 0 0 34 46 160
2017 Communications or public affairs 40 27 18 7 7 0 1 68 13 71
2017 Access to information and privacy 18 35 25 7 11 4 0 55 18 44
2017 Security 7 22 21 21 29 0 0 29 50 2039
2017 Science and technology 15 35 25 14 11 0 0 50 25 43
2017 Library services 24 21 29 10 5 0 11 50 17 18
2017 Legal services 18 40 14 6 18 5 0 61 25 40
2017 Administration and operations 24 33 18 14 10 1 0 58 24 1411
2017 Human resources 28 33 21 12 6 0 0 61 18 391
2017 Financial management 28 30 21 10 11 0 0 58 20 315
2017 Procurement 21 27 20 13 16 3 0 50 30 90
2017 Real property 23 35 15 15 12 0 0 58 27 74
2017 Materiel management 32 30 16 11 11 1 0 62 22 139
2017 Information management 21 38 19 13 9 0 1 59 21 143
2017 Information technology 18 38 19 14 10 0 0 57 24 257
2017 Internal audit 19 58 19 4 0 0 0 77 4 21
2017 Evaluation 15 34 28 14 8 1 0 49 22 104
2017 Data sciences 35 41 12 12 0 0 0 76 12 17
2017 Policy 35 34 12 10 9 0 0 70 19 78
2017 Project management 20 31 20 18 9 1 1 52 27 151
2017 Other services to the public 21 29 21 13 15 0 0 50 29 300
2017 None of the above 17 28 21 14 19 1 0 45 33 1699
2014 Client contact centre 13 33 28 19 6 0 0 46 26 221
2014 Health care practitioners 13 31 21 17 17 1 0 44 35 880
2014 Federal regulators 8 24 20 31 12 5 0 34 46 26
2014 Compliance, inspection and enforcement 15 34 16 18 17 0 0 49 35 258
2014 Communications or public affairs 35 46 8 5 5 0 1 82 10 76
2014 Access to information and privacy 25 35 17 9 14 0 0 60 23 44
2014 Security 11 31 22 19 17 1 0 42 36 3214
2014 Science and technology 25 42 22 6 4 0 0 68 10 45
2014 Library services 25 33 7 14 21 0 0 58 34 15
2014 Legal services 16 34 19 6 24 0 0 50 31 48
2014 Administration and operations 24 34 17 14 10 0 0 58 25 1803
2014 Human resources 24 35 20 14 7 0 0 59 21 563
2014 Financial management 21 32 15 19 11 1 0 54 31 337
2014 Procurement 18 46 18 8 7 3 0 66 15 83
2014 Real property 20 32 32 10 6 0 0 52 16 96
2014 Materiel management 28 33 19 12 8 0 0 61 20 190
2014 Information management 23 41 18 8 9 1 1 65 17 170
2014 Information technology 28 37 18 10 5 1 0 66 15 293
2014 Internal audit 31 45 11 10 3 0 0 76 14 29
2014 Evaluation 10 40 25 10 13 1 0 51 24 136
2014 Other services to the public 21 31 20 16 12 0 0 52 28 437
2014 None of the above 17 33 21 14 14 1 0 51 29 1784

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 43 25 15 5 0 0 54 20 155
2018 Health care practitioners 20 33 23 15 9 0 0 53 24 631
2018 Compliance, inspection and enforcement 15 23 26 18 18 0 0 38 36 177
2018 Communications or public affairs 43 29 16 9 3 0 0 72 13 65
2018 Access to information and privacy 30 32 13 21 3 0 0 63 24 37
2018 Security 8 22 22 20 29 0 0 30 49 1649
2018 Science and technology 25 30 25 6 15 0 0 54 20 32
2018 Library services 41 38 0 14 7 0 0 78 22 15
2018 Legal services 12 33 35 10 10 0 0 45 20 38
2018 Administration and operations 28 33 20 13 7 0 0 61 20 1230
2018 Human resources 31 34 18 12 5 0 0 65 17 376
2018 Financial management 30 40 16 9 5 0 0 70 14 284
2018 Procurement 26 35 20 15 4 0 0 61 20 92
2018 Real property 10 33 12 22 22 0 0 44 44 62
2018 Materiel management 20 30 22 18 9 1 0 50 27 116
2018 Information management 19 41 24 10 5 2 0 61 15 120
2018 Information technology 21 37 20 12 9 0 0 59 21 239
2018 Internal audit 23 44 25 4 4 0 0 67 8 24
2018 Evaluation 13 24 32 20 11 0 0 37 31 91
2018 Policy 27 34 14 12 13 0 0 61 25 77
2018 Project management 35 33 18 7 7 0 0 69 14 133
2018 Other services to the public 20 34 17 15 14 0 0 54 29 275
2018 None of the above 18 35 19 14 13 0 0 54 27 1146
2017 Client contact centre 16 38 24 14 9 0 0 53 22 152
2017 Health care practitioners 21 34 20 15 11 1 0 55 26 773
2017 Federal regulators 13 4 14 12 57 0 0 17 69 17
2017 Compliance, inspection and enforcement 10 25 24 21 20 0 0 35 41 160
2017 Communications or public affairs 40 34 15 4 4 2 1 76 8 71
2017 Access to information and privacy 23 34 25 7 11 0 0 57 18 44
2017 Security 7 25 21 22 25 0 0 32 47 2037
2017 Science and technology 17 49 15 12 6 0 0 66 18 43
2017 Library services 26 22 31 5 5 0 11 54 12 17
2017 Legal services 22 30 14 22 7 5 0 55 31 40
2017 Administration and operations 25 38 17 14 7 0 0 63 21 1410
2017 Human resources 29 37 19 10 5 0 0 66 15 389
2017 Financial management 29 37 14 10 9 0 0 66 19 314
2017 Procurement 23 32 21 13 11 1 0 55 23 91
2017 Real property 20 36 20 13 11 0 0 56 24 75
2017 Materiel management 29 36 17 6 12 0 0 66 17 138
2017 Information management 20 46 13 15 5 1 1 67 20 143
2017 Information technology 21 41 18 13 7 1 0 62 20 258
2017 Internal audit 23 54 18 5 0 0 0 77 5 21
2017 Evaluation 16 39 24 12 9 0 0 55 21 104
2017 Data sciences 29 59 0 6 6 0 0 88 12 17
2017 Policy 34 39 10 10 7 0 0 73 17 78
2017 Project management 20 37 18 15 9 0 1 58 24 151
2017 Other services to the public 20 31 21 14 13 0 0 51 27 300
2017 None of the above 18 31 19 15 15 0 0 50 31 1697
2014 Client contact centre 15 35 26 16 8 0 0 50 24 221
2014 Health care practitioners 13 33 20 19 14 1 0 46 33 880
2014 Federal regulators 8 21 22 39 9 0 0 29 48 26
2014 Compliance, inspection and enforcement 15 31 20 20 15 0 0 46 35 257
2014 Communications or public affairs 38 46 7 5 3 1 0 85 8 76
2014 Access to information and privacy 27 40 11 9 12 0 0 67 21 44
2014 Security 11 32 23 18 15 0 0 43 33 3212
2014 Science and technology 25 44 18 6 6 0 0 69 12 45
2014 Library services 39 14 21 6 21 0 0 53 27 15
2014 Legal services 18 37 22 12 11 0 0 55 23 48
2014 Administration and operations 25 35 17 14 9 0 0 60 23 1804
2014 Human resources 24 41 16 13 6 0 0 65 19 561
2014 Financial management 21 34 17 17 10 0 0 56 27 336
2014 Procurement 21 40 23 7 7 3 0 62 14 83
2014 Real property 17 41 24 15 4 0 0 57 19 96
2014 Materiel management 27 34 15 16 7 1 0 62 23 190
2014 Information management 24 42 17 9 6 1 1 68 15 170
2014 Information technology 29 39 17 10 4 0 0 68 15 293
2014 Internal audit 31 48 10 7 3 0 0 79 10 29
2014 Evaluation 12 39 24 18 7 0 0 51 25 135
2014 Other services to the public 21 33 17 17 11 1 0 55 28 436
2014 None of the above 16 35 21 15 13 0 0 51 28 1782

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 29 25 15 10 4 2 46 27 156
2018 Health care practitioners 20 24 25 15 13 2 1 46 29 633
2018 Compliance, inspection and enforcement 17 19 19 22 21 1 0 36 44 177
2018 Communications or public affairs 33 22 23 14 8 0 0 55 22 66
2018 Access to information and privacy 33 29 20 9 3 7 0 66 12 37
2018 Security 11 18 20 19 29 3 1 30 49 1661
2018 Science and technology 22 25 24 13 15 0 0 47 28 32
2018 Library services 34 32 7 13 0 14 0 77 15 15
2018 Legal services 12 30 23 21 14 0 0 43 35 37
2018 Administration and operations 29 25 20 13 11 3 0 55 25 1244
2018 Human resources 28 26 24 12 9 3 0 55 21 378
2018 Financial management 27 31 21 11 8 3 0 59 19 283
2018 Procurement 25 31 20 11 11 2 0 58 22 93
2018 Real property 16 26 20 14 22 3 0 42 37 62
2018 Materiel management 25 26 16 19 11 2 1 52 31 117
2018 Information management 23 34 24 13 7 0 0 56 20 120
2018 Information technology 22 25 27 14 10 2 0 48 24 240
2018 Internal audit 35 20 12 20 4 8 0 60 27 24
2018 Evaluation 19 23 30 12 11 2 2 45 24 91
2018 Policy 29 28 18 16 8 1 0 57 25 79
2018 Project management 32 25 27 8 8 0 0 57 16 134
2018 Other services to the public 24 24 21 12 16 1 1 49 29 275
2018 None of the above 22 23 21 16 16 2 0 46 32 1149
2017 Client contact centre 25 29 27 8 7 5 1 56 15 150
2017 Health care practitioners 21 25 21 15 13 5 0 48 30 773
2017 Federal regulators 17 0 18 3 62 0 0 17 65 17
2017 Compliance, inspection and enforcement 15 17 19 19 27 3 0 33 47 158
2017 Communications or public affairs 32 29 22 8 5 3 0 64 14 71
2017 Access to information and privacy 20 27 30 11 7 4 0 50 19 44
2017 Security 11 21 21 17 25 4 1 33 44 2037
2017 Science and technology 30 26 22 7 10 5 0 59 18 43
2017 Library services 40 5 16 19 10 5 6 50 32 18
2017 Legal services 18 31 24 17 10 0 0 49 27 40
2017 Administration and operations 28 27 19 12 10 4 1 58 23 1408
2017 Human resources 29 27 19 13 8 3 1 58 22 390
2017 Financial management 30 27 16 9 12 5 0 60 23 315
2017 Procurement 21 29 19 8 12 9 1 56 23 90
2017 Real property 21 32 19 14 13 0 0 53 28 75
2017 Materiel management 25 36 16 12 8 3 0 63 21 140
2017 Information management 18 31 20 16 9 4 1 52 27 143
2017 Information technology 25 24 25 15 8 4 0 50 24 258
2017 Internal audit 23 33 14 10 0 11 9 70 12 21
2017 Evaluation 23 27 22 10 6 10 2 57 19 104
2017 Data sciences 52 24 0 6 18 0 0 76 24 17
2017 Policy 32 23 20 10 11 4 0 57 22 78
2017 Project management 23 21 19 17 14 5 1 47 33 151
2017 Other services to the public 21 29 21 14 13 2 0 51 28 299
2017 None of the above 21 23 21 14 15 4 1 47 31 1701
2014 Client contact centre 23 24 22 15 11 5 0 49 28 221
2014 Health care practitioners 17 25 18 16 17 5 1 45 36 878
2014 Federal regulators 13 11 26 34 5 8 2 27 43 26
2014 Compliance, inspection and enforcement 15 25 23 13 21 2 1 41 36 258
2014 Communications or public affairs 42 32 10 9 4 4 0 77 13 76
2014 Access to information and privacy 30 17 27 3 19 4 0 49 23 44
2014 Security 14 24 23 16 17 5 1 41 35 3213
2014 Science and technology 29 24 31 9 2 4 0 56 11 45
2014 Library services 20 26 27 13 14 0 0 46 27 15
2014 Legal services 23 26 22 18 10 2 0 49 28 48
2014 Administration and operations 29 26 16 13 12 4 0 57 26 1806
2014 Human resources 23 29 19 15 10 4 1 54 26 563
2014 Financial management 24 22 18 14 17 5 0 49 33 336
2014 Procurement 26 35 18 13 4 4 0 63 18 83
2014 Real property 22 20 25 21 9 3 0 43 31 96
2014 Materiel management 27 23 21 13 13 1 1 52 27 190
2014 Information management 28 26 22 8 8 8 1 58 17 170
2014 Information technology 30 29 18 12 7 3 1 61 20 293
2014 Internal audit 38 52 3 3 3 0 0 90 7 29
2014 Evaluation 21 31 23 9 11 4 1 55 21 136
2014 Other services to the public 21 23 23 17 12 4 0 46 30 436
2014 None of the above 22 26 20 13 14 4 1 50 28 1785
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 38 22 11 5 1 0 62 16 157
2018 Health care practitioners 36 33 16 8 5 1 0 70 14 630
2018 Compliance, inspection and enforcement 29 33 14 9 13 1 1 63 22 177
2018 Communications or public affairs 56 23 11 7 3 0 0 78 10 66
2018 Access to information and privacy 44 27 11 12 3 2 0 73 15 37
2018 Security 20 30 20 13 16 1 1 50 29 1661
2018 Science and technology 42 21 16 3 16 0 3 65 19 32
2018 Library services 57 22 0 14 7 0 0 78 22 15
2018 Legal services 30 44 24 2 0 0 0 74 2 39
2018 Administration and operations 46 28 11 8 6 1 0 75 14 1243
2018 Human resources 44 27 14 9 5 1 1 73 13 376
2018 Financial management 48 31 10 5 5 1 0 80 10 283
2018 Procurement 40 36 15 6 4 0 0 76 10 93
2018 Real property 23 37 15 13 12 0 0 60 25 61
2018 Materiel management 38 32 14 8 8 0 0 70 16 115
2018 Information management 41 35 10 7 5 3 0 78 12 119
2018 Information technology 45 28 16 6 4 1 1 74 10 239
2018 Internal audit 37 39 0 16 8 0 0 76 24 24
2018 Evaluation 34 32 12 12 8 2 0 67 21 92
2018 Policy 37 29 12 10 10 1 0 67 21 78
2018 Project management 42 26 19 6 5 1 0 69 11 132
2018 Other services to the public 37 32 13 10 7 1 0 70 17 276
2018 None of the above 33 32 14 9 10 2 0 67 19 1148
2017 Client contact centre 28 37 19 10 5 1 0 65 15 152
2017 Health care practitioners 37 31 14 8 8 2 0 69 17 773
2017 Federal regulators 35 22 10 0 29 4 0 60 30 17
2017 Compliance, inspection and enforcement 29 39 16 7 9 0 0 68 16 160
2017 Communications or public affairs 61 17 8 8 2 1 2 80 11 71
2017 Access to information and privacy 40 31 23 2 2 2 0 72 4 44
2017 Security 20 32 20 12 14 2 1 53 27 2039
2017 Science and technology 38 41 9 9 2 0 0 79 12 43
2017 Library services 36 24 5 5 19 5 6 68 26 18
2017 Legal services 19 34 24 13 9 2 0 53 22 40
2017 Administration and operations 41 32 12 7 6 1 0 75 13 1412
2017 Human resources 42 36 10 7 3 2 0 80 10 390
2017 Financial management 49 30 9 6 5 1 0 80 11 315
2017 Procurement 36 31 11 10 9 1 1 69 20 92
2017 Real property 37 37 14 5 5 1 0 75 10 75
2017 Materiel management 46 29 10 8 6 0 0 76 14 141
2017 Information management 39 37 12 4 6 2 1 78 10 143
2017 Information technology 43 33 10 6 4 2 1 79 11 257
2017 Internal audit 51 23 21 5 0 0 0 74 5 21
2017 Evaluation 41 34 11 5 6 2 0 77 11 104
2017 Data sciences 52 42 0 0 6 0 0 94 6 17
2017 Policy 43 36 10 6 3 1 1 81 9 78
2017 Project management 44 23 15 9 8 1 1 68 17 151
2017 Other services to the public 36 31 12 13 6 1 0 68 20 300
2017 None of the above 31 31 16 10 10 1 1 64 21 1705
2014 Client contact centre 30 35 18 8 10 0 0 65 18 220
2014 Health care practitioners 32 31 15 12 8 1 0 65 20 878
2014 Federal regulators 9 40 29 14 5 3 0 50 20 26
2014 Compliance, inspection and enforcement 36 34 15 5 10 0 1 71 15 258
2014 Communications or public affairs 53 22 9 8 6 2 0 77 15 77
2014 Access to information and privacy 38 29 9 9 9 4 3 71 20 44
2014 Security 21 33 21 12 10 2 0 56 23 3211
2014 Science and technology 33 39 16 7 5 0 0 72 12 45
2014 Library services 26 34 14 13 13 0 0 60 26 15
2014 Legal services 28 31 24 11 6 0 0 59 17 48
2014 Administration and operations 42 31 11 8 6 2 0 74 14 1803
2014 Human resources 42 30 14 8 4 1 1 74 12 563
2014 Financial management 38 37 11 7 5 2 0 76 13 337
2014 Procurement 41 33 8 6 10 1 1 76 16 83
2014 Real property 38 31 15 9 6 0 0 69 15 96
2014 Materiel management 41 31 11 6 9 2 0 74 15 190
2014 Information management 41 30 12 7 5 2 2 74 13 169
2014 Information technology 48 27 16 4 2 2 1 78 6 293
2014 Internal audit 45 27 13 3 10 0 0 73 14 29
2014 Evaluation 42 33 15 6 2 1 0 76 8 136
2014 Other services to the public 36 32 16 10 5 1 0 68 15 437
2014 None of the above 32 33 14 10 9 2 0 67 19 1783

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 34 16 16 6 0 0 62 22 157
2018 Health care practitioners 36 35 14 9 6 0 0 71 15 629
2018 Compliance, inspection and enforcement 29 31 11 13 17 0 0 60 29 177
2018 Communications or public affairs 60 23 5 7 5 0 0 84 12 66
2018 Access to information and privacy 45 33 19 3 0 0 0 78 3 37
2018 Security 18 31 20 15 16 1 0 49 32 1655
2018 Science and technology 31 41 8 11 10 0 0 71 21 32
2018 Library services 53 33 0 14 0 0 0 86 14 15
2018 Legal services 29 40 24 7 0 0 0 69 7 39
2018 Administration and operations 41 33 9 11 6 1 0 75 16 1240
2018 Human resources 44 28 13 9 6 0 0 72 15 374
2018 Financial management 44 36 9 6 5 0 0 80 11 284
2018 Procurement 37 39 15 3 6 0 0 76 9 93
2018 Real property 19 36 22 10 12 1 0 56 22 61
2018 Materiel management 38 34 13 8 7 0 0 72 15 115
2018 Information management 39 40 7 9 4 0 1 80 13 119
2018 Information technology 41 39 10 3 4 1 1 82 8 238
2018 Internal audit 40 36 4 12 8 0 0 76 20 24
2018 Evaluation 34 38 16 8 4 0 0 72 12 92
2018 Policy 34 33 12 14 7 0 0 67 21 79
2018 Project management 39 29 17 8 5 1 0 68 14 133
2018 Other services to the public 36 32 12 13 7 0 0 68 19 277
2018 None of the above 31 34 14 11 9 1 0 66 20 1146
2017 Client contact centre 29 42 11 11 5 0 1 72 16 152
2017 Health care practitioners 37 35 11 9 6 0 0 73 15 774
2017 Federal regulators 35 36 0 10 19 0 0 71 29 17
2017 Compliance, inspection and enforcement 29 37 15 10 9 0 0 65 20 159
2017 Communications or public affairs 59 22 6 11 2 0 0 81 13 71
2017 Access to information and privacy 43 33 14 4 4 2 0 77 9 44
2017 Security 19 32 18 14 16 1 0 51 30 2040
2017 Science and technology 34 40 14 7 5 0 0 75 11 43
2017 Library services 41 20 10 0 19 5 6 68 21 18
2017 Legal services 26 28 22 13 11 0 0 54 24 40
2017 Administration and operations 41 34 10 8 6 0 0 75 15 1411
2017 Human resources 42 37 8 8 3 1 0 80 12 390
2017 Financial management 43 31 10 11 4 1 1 75 15 315
2017 Procurement 38 31 9 11 8 0 3 72 20 91
2017 Real property 34 35 12 12 5 0 1 70 18 75
2017 Materiel management 46 33 7 7 7 0 0 79 14 141
2017 Information management 44 30 11 7 9 0 1 74 15 142
2017 Information technology 46 30 9 8 6 1 0 77 14 257
2017 Internal audit 47 28 11 10 5 0 0 74 14 21
2017 Evaluation 40 35 12 8 4 0 0 75 12 103
2017 Data sciences 52 35 6 0 6 0 0 88 6 17
2017 Policy 40 35 13 7 5 0 0 75 12 78
2017 Project management 40 20 15 17 7 1 1 60 24 150
2017 Other services to the public 38 30 12 10 9 0 0 68 20 300
2017 None of the above 31 33 13 11 11 1 0 65 22 1701
2014 Client contact centre 27 41 12 10 9 0 0 69 19 220
2014 Health care practitioners 32 37 13 12 6 0 0 69 18 880
2014 Federal regulators 9 37 34 9 7 3 0 48 17 26
2014 Compliance, inspection and enforcement 34 39 12 8 7 0 0 73 15 258
2014 Communications or public affairs 45 40 2 7 6 0 0 85 13 77
2014 Access to information and privacy 40 33 9 5 7 4 3 78 13 44
2014 Security 20 34 19 14 11 1 0 55 26 3212
2014 Science and technology 32 37 13 17 0 0 0 70 17 45
2014 Library services 25 28 21 7 19 0 0 53 26 15
2014 Legal services 33 23 23 19 3 0 0 55 22 48
2014 Administration and operations 39 33 9 11 6 1 0 73 17 1806
2014 Human resources 40 32 12 10 6 0 0 73 16 563
2014 Financial management 36 37 9 9 8 1 0 74 17 337
2014 Procurement 38 34 10 7 10 0 1 73 17 83
2014 Real property 36 34 13 13 4 0 0 70 17 96
2014 Materiel management 42 33 10 5 8 1 0 76 14 189
2014 Information management 37 36 8 10 6 1 2 75 16 170
2014 Information technology 43 36 11 5 4 1 0 79 10 293
2014 Internal audit 42 34 14 7 3 0 0 76 10 29
2014 Evaluation 41 40 10 6 3 0 0 82 9 136
2014 Other services to the public 36 30 15 11 7 1 0 67 18 437
2014 None of the above 30 35 13 12 8 1 0 66 21 1781

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 35 20 12 7 0 0 61 18 157
2018 Health care practitioners 38 32 15 7 8 0 0 70 15 626
2018 Compliance, inspection and enforcement 32 30 15 10 14 0 0 62 24 177
2018 Communications or public affairs 58 19 13 7 3 0 0 77 10 66
2018 Access to information and privacy 49 24 16 2 9 0 0 73 11 37
2018 Security 21 28 21 13 16 0 0 49 30 1660
2018 Science and technology 43 25 14 2 16 0 0 68 18 32
2018 Library services 44 20 0 29 0 7 0 69 31 15
2018 Legal services 27 54 13 6 0 0 0 81 6 39
2018 Administration and operations 47 26 11 8 7 0 0 74 15 1241
2018 Human resources 48 25 12 9 6 0 0 74 14 377
2018 Financial management 49 30 11 4 5 0 1 80 9 284
2018 Procurement 43 36 9 7 4 0 0 80 11 93
2018 Real property 26 32 26 5 11 0 0 58 16 60
2018 Materiel management 41 33 11 8 7 0 0 74 15 115
2018 Information management 47 29 11 6 7 1 0 76 13 118
2018 Information technology 46 29 15 5 3 1 1 76 8 239
2018 Internal audit 33 47 0 16 4 0 0 80 20 24
2018 Evaluation 34 33 10 16 7 0 0 67 23 91
2018 Policy 40 28 7 13 11 1 0 69 24 79
2018 Project management 48 24 15 5 6 1 0 73 12 133
2018 Other services to the public 37 34 11 12 6 0 0 70 19 275
2018 None of the above 36 32 13 8 10 0 0 68 18 1150
2017 Client contact centre 34 34 18 7 7 0 0 68 14 151
2017 Health care practitioners 43 28 14 8 8 0 0 71 15 770
2017 Federal regulators 31 23 13 4 29 0 0 54 33 17
2017 Compliance, inspection and enforcement 29 35 20 6 9 0 0 64 15 160
2017 Communications or public affairs 54 25 9 8 2 0 2 80 11 71
2017 Access to information and privacy 46 29 18 2 4 0 0 75 7 43
2017 Security 22 30 20 11 16 1 0 53 27 2035
2017 Science and technology 38 24 28 5 5 0 0 63 9 43
2017 Library services 51 15 10 0 19 0 6 70 20 18
2017 Legal services 20 45 25 0 9 0 0 65 9 39
2017 Administration and operations 49 29 10 5 6 0 0 79 11 1410
2017 Human resources 50 30 8 8 4 0 0 80 12 391
2017 Financial management 53 27 8 8 4 0 0 79 12 314
2017 Procurement 40 32 11 8 7 0 1 74 15 92
2017 Real property 49 26 13 8 4 0 0 75 12 75
2017 Materiel management 49 26 12 8 5 0 0 75 13 140
2017 Information management 43 33 9 7 6 1 1 77 13 142
2017 Information technology 55 24 10 5 5 0 1 80 10 258
2017 Internal audit 60 21 10 5 5 0 0 81 10 21
2017 Evaluation 48 27 11 8 4 0 1 76 13 104
2017 Data sciences 64 12 6 12 6 0 0 76 18 17
2017 Policy 51 31 12 5 1 0 0 82 6 78
2017 Project management 43 26 16 9 5 0 1 70 14 151
2017 Other services to the public 43 29 9 10 9 0 1 72 19 297
2017 None of the above 36 29 14 8 12 0 0 66 20 1702
2014 Client contact centre 32 36 17 6 9 0 0 69 15 220
2014 Health care practitioners 35 32 15 9 8 0 0 68 18 878
2014 Federal regulators 24 23 34 7 12 0 0 47 19 26
2014 Compliance, inspection and enforcement 40 37 9 6 7 1 0 77 13 258
2014 Communications or public affairs 56 21 5 10 7 1 0 78 17 77
2014 Access to information and privacy 39 29 9 8 16 0 0 68 23 44
2014 Security 23 33 23 10 10 1 1 57 20 3209
2014 Science and technology 32 47 10 11 0 0 0 79 11 45
2014 Library services 25 34 15 7 19 0 0 59 26 15
2014 Legal services 30 29 26 11 5 0 0 59 16 48
2014 Administration and operations 48 28 10 8 5 0 0 77 13 1803
2014 Human resources 47 30 10 8 5 0 0 78 13 561
2014 Financial management 45 32 9 5 9 0 1 78 13 336
2014 Procurement 36 36 12 8 6 1 1 73 15 83
2014 Real property 35 39 11 8 7 0 0 74 15 96
2014 Materiel management 53 19 11 7 9 1 0 73 16 190
2014 Information management 49 30 9 5 5 1 2 81 10 169
2014 Information technology 54 28 12 4 2 1 0 82 6 293
2014 Internal audit 49 27 7 10 7 0 0 76 17 29
2014 Evaluation 50 33 9 3 4 1 0 84 8 136
2014 Other services to the public 40 30 14 9 7 1 0 70 16 437
2014 None of the above 37 32 13 8 8 1 0 71 17 1782

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 34 21 12 13 3 1 52 26 155
2018 Health care practitioners 17 30 22 13 11 7 0 51 26 633
2018 Compliance, inspection and enforcement 16 22 16 17 24 5 0 40 43 176
2018 Communications or public affairs 42 20 15 10 11 1 0 63 21 65
2018 Access to information and privacy 25 22 30 14 9 0 0 47 23 37
2018 Security 7 20 16 17 38 2 0 27 56 1669
2018 Science and technology 29 24 23 11 11 3 0 55 22 32
2018 Library services 33 24 36 7 0 0 0 57 7 15
2018 Legal services 16 29 9 27 15 3 0 47 43 39
2018 Administration and operations 25 34 15 12 11 3 0 61 23 1245
2018 Human resources 28 36 17 10 5 3 0 66 16 377
2018 Financial management 27 42 13 8 7 3 0 71 16 284
2018 Procurement 28 30 19 10 10 2 0 60 21 94
2018 Real property 13 26 15 14 30 3 0 40 45 62
2018 Materiel management 13 38 24 12 12 2 0 52 24 116
2018 Information management 21 35 17 15 10 2 0 57 26 120
2018 Information technology 18 26 20 16 12 8 0 48 30 241
2018 Internal audit 19 24 40 12 0 4 0 46 12 24
2018 Evaluation 12 29 18 20 18 3 0 42 39 91
2018 Policy 20 32 15 22 11 1 0 52 33 79
2018 Project management 32 33 16 11 7 1 0 66 18 134
2018 Other services to the public 18 34 15 15 16 2 0 53 32 280
2018 None of the above 19 27 18 15 18 3 0 47 34 1151
2017 Client contact centre 15 36 24 11 9 6 0 54 21 152
2017 Health care practitioners 20 32 18 10 12 7 0 56 25 771
2017 Federal regulators 13 21 14 4 47 0 0 34 52 17
2017 Compliance, inspection and enforcement 10 27 22 16 21 4 0 38 39 160
2017 Communications or public affairs 47 26 11 9 1 5 0 77 11 71
2017 Access to information and privacy 16 35 14 13 18 2 2 53 32 44
2017 Security 7 20 19 20 32 2 0 28 53 2042
2017 Science and technology 19 37 24 9 2 8 0 61 13 43
2017 Library services 29 39 10 11 5 0 6 73 17 18
2017 Legal services 21 30 15 15 11 8 0 55 28 40
2017 Administration and operations 24 33 15 13 11 3 0 59 25 1413
2017 Human resources 26 36 14 11 7 5 0 66 19 391
2017 Financial management 27 34 14 12 9 4 0 64 22 315
2017 Procurement 22 30 17 12 11 6 1 56 25 91
2017 Real property 18 33 23 9 12 4 0 53 23 74
2017 Materiel management 21 33 21 9 11 4 1 57 21 141
2017 Information management 18 35 20 11 6 7 2 58 19 142
2017 Information technology 21 30 19 13 8 9 0 56 23 258
2017 Internal audit 14 37 21 28 0 0 0 51 28 21
2017 Evaluation 11 30 29 8 9 12 0 47 20 104
2017 Data sciences 12 23 18 30 18 0 0 35 47 17
2017 Policy 25 39 8 12 11 4 0 67 24 78
2017 Project management 20 35 12 16 14 2 1 57 30 151
2017 Other services to the public 19 27 16 16 16 6 0 49 34 300
2017 None of the above 16 28 19 15 19 3 1 46 35 1703
2014 Client contact centre 15 32 23 16 11 3 0 48 28 220
2014 Health care practitioners 15 31 22 14 11 6 0 49 28 880
2014 Federal regulators 3 10 32 18 34 3 0 13 54 26
2014 Compliance, inspection and enforcement 14 31 16 19 17 3 1 47 37 257
2014 Communications or public affairs 39 36 13 8 1 2 0 77 9 77
2014 Access to information and privacy 17 36 8 14 14 10 0 60 31 44
2014 Security 9 25 20 20 23 3 0 36 44 3210
2014 Science and technology 20 41 17 14 6 0 3 62 20 45
2014 Library services 32 26 15 7 14 7 0 62 22 15
2014 Legal services 16 31 18 14 18 3 0 49 33 48
2014 Administration and operations 24 34 16 13 10 3 0 60 23 1804
2014 Human resources 22 34 17 14 7 5 0 60 23 562
2014 Financial management 21 40 13 15 7 4 0 63 23 337
2014 Procurement 18 33 21 17 4 7 0 55 22 83
2014 Real property 21 37 23 10 3 6 0 62 14 96
2014 Materiel management 24 33 17 13 7 4 1 61 21 190
2014 Information management 23 37 16 6 8 7 2 66 16 170
2014 Information technology 25 39 16 10 4 7 0 68 14 293
2014 Internal audit 35 34 7 7 10 7 0 74 18 29
2014 Evaluation 16 36 17 9 12 8 1 57 24 136
2014 Other services to the public 22 27 20 14 12 4 0 51 28 436
2014 None of the above 15 32 19 15 15 5 0 49 31 1780

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 29 29 16 14 1 0 41 30 156
2018 Health care practitioners 16 26 22 18 15 2 0 43 34 632
2018 Compliance, inspection and enforcement 13 23 11 20 31 2 0 37 52 175
2018 Communications or public affairs 37 24 18 11 6 0 3 63 18 65
2018 Access to information and privacy 23 27 26 17 8 0 0 50 25 37
2018 Security 6 18 15 18 42 0 0 24 60 1666
2018 Science and technology 28 16 20 24 13 0 0 43 37 32
2018 Library services 32 29 32 7 0 0 0 61 7 15
2018 Legal services 16 33 17 24 8 2 0 51 32 39
2018 Administration and operations 23 32 16 15 12 1 0 56 28 1246
2018 Human resources 27 35 16 13 7 2 0 63 21 375
2018 Financial management 28 36 21 9 7 1 0 64 16 285
2018 Procurement 22 34 19 11 13 0 0 56 24 92
2018 Real property 8 26 20 15 30 1 0 34 46 62
2018 Materiel management 16 30 21 18 14 2 0 47 32 116
2018 Information management 22 27 20 18 11 2 0 51 30 120
2018 Information technology 16 25 21 19 15 3 0 42 36 241
2018 Internal audit 23 41 24 4 4 4 0 67 8 24
2018 Evaluation 10 22 22 27 18 1 0 33 45 91
2018 Policy 20 30 14 24 10 1 0 51 35 79
2018 Project management 30 30 23 9 8 1 0 60 16 132
2018 Other services to the public 16 29 21 14 19 1 0 45 34 280
2018 None of the above 17 25 18 18 20 1 0 43 39 1150
2017 Client contact centre 14 28 29 15 10 3 0 44 26 152
2017 Health care practitioners 17 29 18 17 16 4 0 48 34 772
2017 Federal regulators 9 8 9 28 43 4 0 17 74 17
2017 Compliance, inspection and enforcement 6 29 16 15 32 2 0 36 48 160
2017 Communications or public affairs 40 35 10 10 5 1 0 76 15 71
2017 Access to information and privacy 18 27 16 14 20 5 0 47 36 43
2017 Security 6 18 17 21 37 1 0 24 58 2038
2017 Science and technology 11 15 44 20 5 6 0 27 26 43
2017 Library services 20 31 25 19 0 0 6 53 21 18
2017 Legal services 16 30 19 17 16 2 0 47 34 40
2017 Administration and operations 22 31 17 16 12 2 0 54 29 1414
2017 Human resources 24 39 18 11 7 1 0 64 19 391
2017 Financial management 27 33 17 12 10 1 0 61 22 315
2017 Procurement 21 28 14 22 12 2 1 50 35 91
2017 Real property 18 26 19 20 15 3 0 45 36 75
2017 Materiel management 21 31 19 18 9 2 1 53 28 141
2017 Information management 13 31 25 16 8 4 1 47 26 143
2017 Information technology 15 28 19 23 13 2 0 44 36 257
2017 Internal audit 27 40 23 10 0 0 0 67 10 21
2017 Evaluation 8 32 27 15 15 3 0 41 31 104
2017 Data sciences 12 23 12 24 29 0 0 35 53 17
2017 Policy 25 37 12 11 13 1 0 63 24 77
2017 Project management 19 32 16 16 16 1 1 52 32 150
2017 Other services to the public 18 27 14 19 20 2 0 46 40 300
2017 None of the above 14 26 17 19 22 1 1 41 42 1700
2014 Client contact centre 13 23 24 19 20 2 0 36 39 221
2014 Health care practitioners 11 26 23 19 18 3 0 38 38 880
2014 Federal regulators 0 24 20 17 39 0 0 24 56 26
2014 Compliance, inspection and enforcement 14 29 15 23 19 0 0 42 42 258
2014 Communications or public affairs 34 43 13 8 1 1 0 78 9 77
2014 Access to information and privacy 19 40 16 8 14 4 0 61 22 44
2014 Security 9 22 19 21 27 1 0 31 49 3210
2014 Science and technology 16 38 20 19 3 4 0 56 23 45
2014 Library services 25 33 15 13 14 0 0 58 27 15
2014 Legal services 13 24 28 8 26 2 0 38 34 48
2014 Administration and operations 22 33 17 17 11 1 0 55 28 1803
2014 Human resources 21 32 20 16 9 2 0 54 25 561
2014 Financial management 19 34 21 15 10 1 1 53 25 337
2014 Procurement 19 30 24 15 10 2 0 50 26 83
2014 Real property 14 34 31 14 7 1 0 48 21 96
2014 Materiel management 23 35 14 15 12 1 1 59 27 190
2014 Information management 20 35 20 10 12 2 2 57 22 170
2014 Information technology 20 38 19 13 8 2 0 59 22 293
2014 Internal audit 31 38 14 4 10 3 0 72 14 29
2014 Evaluation 12 28 25 14 15 5 0 43 31 136
2014 Other services to the public 19 27 22 17 14 1 0 47 31 437
2014 None of the above 14 27 20 18 18 2 0 42 37 1780

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 8 21 31 23 13 2 1 30 37 155
2018 Health care practitioners 12 23 25 18 17 5 0 37 37 631
2018 Compliance, inspection and enforcement 7 21 17 19 32 3 0 29 53 174
2018 Communications or public affairs 25 35 17 11 6 3 3 63 18 65
2018 Access to information and privacy 14 33 29 17 8 0 0 46 25 36
2018 Security 4 15 17 20 42 1 0 19 64 1660
2018 Science and technology 12 17 27 24 13 7 0 31 40 32
2018 Library services 20 27 28 18 0 7 0 50 20 15
2018 Legal services 14 29 12 27 16 2 0 44 44 39
2018 Administration and operations 17 30 20 19 12 3 0 48 31 1241
2018 Human resources 17 32 21 17 8 4 0 51 26 375
2018 Financial management 21 33 25 12 7 2 0 55 19 285
2018 Procurement 16 33 21 18 10 2 0 50 29 94
2018 Real property 6 25 20 17 30 2 0 32 48 62
2018 Materiel management 11 28 23 21 15 3 0 40 37 116
2018 Information management 19 26 22 20 8 4 0 47 29 120
2018 Information technology 11 19 24 24 18 5 0 32 43 240
2018 Internal audit 15 23 28 16 4 13 0 44 23 24
2018 Evaluation 9 17 23 29 19 3 0 27 49 92
2018 Policy 15 31 18 16 17 3 0 47 34 79
2018 Project management 21 33 24 15 7 0 0 54 22 134
2018 Other services to the public 12 27 24 18 18 2 0 39 37 279
2018 None of the above 13 24 20 20 20 3 0 37 42 1150
2017 Client contact centre 12 20 31 22 8 6 0 35 32 151
2017 Health care practitioners 13 26 19 20 16 6 0 42 38 768
2017 Federal regulators 9 8 8 19 53 4 0 17 74 17
2017 Compliance, inspection and enforcement 4 24 16 23 32 1 0 28 55 160
2017 Communications or public affairs 21 44 13 14 4 4 0 68 18 71
2017 Access to information and privacy 13 21 20 20 15 7 3 38 39 44
2017 Security 5 16 19 24 36 1 0 20 60 2038
2017 Science and technology 11 17 35 23 7 8 0 30 32 43
2017 Library services 10 35 25 24 0 0 6 48 26 18
2017 Legal services 16 35 13 11 21 4 0 53 34 40
2017 Administration and operations 16 32 18 19 12 3 0 49 32 1409
2017 Human resources 17 32 22 17 9 3 0 50 27 391
2017 Financial management 19 35 17 16 10 3 0 55 27 314
2017 Procurement 11 30 14 23 15 7 0 45 41 90
2017 Real property 16 18 21 21 17 7 0 37 41 75
2017 Materiel management 16 32 20 19 11 4 1 49 30 141
2017 Information management 12 30 29 15 6 6 1 45 23 143
2017 Information technology 9 26 25 18 17 6 0 37 37 258
2017 Internal audit 9 42 35 10 0 5 0 53 10 21
2017 Evaluation 7 20 39 17 17 0 0 27 34 103
2017 Data sciences 0 35 6 47 12 0 0 35 59 17
2017 Policy 18 34 15 17 12 4 0 53 31 78
2017 Project management 16 31 18 16 17 1 1 47 34 150
2017 Other services to the public 14 23 20 20 21 3 0 37 42 300
2017 None of the above 11 23 20 21 22 2 1 35 45 1701
2014 Client contact centre 12 17 21 27 19 3 0 30 48 221
2014 Health care practitioners 8 21 21 26 19 4 0 31 48 880
2014 Federal regulators 0 27 15 19 34 5 0 28 56 26
2014 Compliance, inspection and enforcement 9 26 19 23 22 1 0 35 46 258
2014 Communications or public affairs 21 47 16 13 2 1 0 69 15 76
2014 Access to information and privacy 16 42 12 9 16 4 0 60 27 44
2014 Security 5 20 21 24 28 2 0 26 53 3211
2014 Science and technology 11 30 23 22 8 5 0 43 32 45
2014 Library services 7 39 14 14 21 7 0 48 37 15
2014 Legal services 12 26 26 13 22 2 0 38 36 48
2014 Administration and operations 16 31 18 20 13 2 0 48 33 1804
2014 Human resources 13 30 19 21 13 4 0 44 35 560
2014 Financial management 14 29 21 23 11 2 1 43 35 336
2014 Procurement 11 30 24 21 11 2 0 42 33 83
2014 Real property 10 27 22 30 9 2 0 38 40 95
2014 Materiel management 16 32 17 20 13 1 1 49 33 190
2014 Information management 14 33 19 16 11 6 2 51 29 170
2014 Information technology 14 34 24 15 9 3 0 49 26 293
2014 Internal audit 18 37 14 17 7 7 0 59 26 29
2014 Evaluation 7 23 24 26 18 3 0 30 45 136
2014 Other services to the public 15 25 23 20 16 2 0 40 36 436
2014 None of the above 10 25 20 21 20 3 0 36 43 1781

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 9 27 24 23 16 1 0 37 40 153
2018 Health care practitioners 13 25 23 19 18 2 0 39 38 631
2018 Compliance, inspection and enforcement 8 19 13 17 41 2 0 27 60 176
2018 Communications or public affairs 25 35 13 18 6 0 3 62 25 65
2018 Access to information and privacy 24 36 10 7 23 0 0 60 30 37
2018 Security 4 15 14 20 47 1 0 19 68 1656
2018 Science and technology 15 36 20 17 13 0 0 51 30 32
2018 Library services 14 47 14 25 0 0 0 61 25 15
2018 Legal services 5 34 22 14 23 2 0 39 38 39
2018 Administration and operations 16 29 19 19 16 1 0 46 35 1242
2018 Human resources 18 37 17 18 9 2 0 56 27 376
2018 Financial management 19 33 18 18 10 1 0 53 29 283
2018 Procurement 16 34 22 14 14 1 0 50 28 94
2018 Real property 6 27 18 20 28 1 0 33 48 62
2018 Materiel management 11 28 15 21 21 3 0 40 44 116
2018 Information management 19 27 22 19 12 1 0 46 31 120
2018 Information technology 11 21 22 26 18 2 0 33 45 240
2018 Internal audit 8 44 24 20 4 0 0 52 24 24
2018 Evaluation 6 19 18 35 21 0 0 25 57 92
2018 Policy 16 28 17 20 19 0 0 43 40 79
2018 Project management 20 33 23 15 9 0 0 52 25 134
2018 Other services to the public 13 25 21 17 22 1 0 39 40 279
2018 None of the above 10 24 17 24 24 1 0 35 48 1151
2017 Client contact centre 12 24 33 19 11 1 0 36 30 152
2017 Health care practitioners 14 29 19 19 16 4 0 44 36 770
2017 Federal regulators 17 16 0 4 63 0 0 33 67 17
2017 Compliance, inspection and enforcement 5 22 15 23 33 1 0 27 57 160
2017 Communications or public affairs 26 36 16 15 4 3 0 64 20 71
2017 Access to information and privacy 13 25 24 16 20 2 0 40 36 44
2017 Security 4 15 16 22 42 1 0 19 65 2039
2017 Science and technology 14 19 38 13 7 9 0 36 22 43
2017 Library services 15 39 30 5 5 0 6 57 11 18
2017 Legal services 17 22 15 18 26 2 0 40 45 40
2017 Administration and operations 15 34 15 18 16 2 0 50 35 1411
2017 Human resources 18 32 18 21 10 1 0 51 31 388
2017 Financial management 16 34 18 15 15 1 0 51 31 314
2017 Procurement 11 40 16 21 9 3 0 52 31 91
2017 Real property 12 29 22 22 12 4 0 42 35 75
2017 Materiel management 14 32 15 21 16 1 1 47 37 141
2017 Information management 12 36 15 17 13 6 1 52 31 143
2017 Information technology 11 30 17 20 18 4 0 42 39 258
2017 Internal audit 22 49 15 15 0 0 0 70 15 20
2017 Evaluation 7 35 26 15 15 1 0 43 31 104
2017 Data sciences 0 23 18 36 24 0 0 23 59 17
2017 Policy 21 29 16 20 13 1 0 51 33 78
2017 Project management 15 28 17 19 19 1 1 44 38 150
2017 Other services to the public 13 24 18 22 21 2 0 38 44 300
2017 None of the above 10 23 16 21 28 2 0 34 50 1701
2014 Client contact centre 8 30 18 19 22 2 0 39 43 221
2014 Health care practitioners 8 27 20 21 21 2 0 36 43 880
2014 Federal regulators 0 2 22 38 34 3 0 2 75 26
2014 Compliance, inspection and enforcement 10 27 12 28 23 0 0 36 52 258
2014 Communications or public affairs 19 45 13 15 5 2 0 65 21 76
2014 Access to information and privacy 16 45 18 13 8 0 0 61 21 44
2014 Security 6 19 18 24 32 1 0 25 56 3211
2014 Science and technology 14 30 25 23 7 0 0 44 30 45
2014 Library services 0 39 28 6 20 7 0 42 28 15
2014 Legal services 10 21 26 16 25 2 0 32 42 48
2014 Administration and operations 15 32 17 19 16 1 0 48 35 1801
2014 Human resources 12 31 19 22 15 2 0 44 37 562
2014 Financial management 11 35 18 19 16 1 0 47 35 336
2014 Procurement 14 30 23 14 15 3 0 46 29 83
2014 Real property 10 42 18 18 13 0 0 52 30 95
2014 Materiel management 15 31 14 20 18 2 1 47 38 190
2014 Information management 17 29 17 20 12 3 2 49 34 170
2014 Information technology 13 39 20 14 11 3 0 53 26 293
2014 Internal audit 21 45 10 17 7 0 0 66 23 29
2014 Evaluation 8 33 23 20 15 1 0 41 36 136
2014 Other services to the public 14 23 18 23 20 3 0 38 44 437
2014 None of the above 9 24 19 23 23 2 0 34 47 1781
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 32 25 19 9 0 1 46 28 157
2018 Health care practitioners 21 31 19 17 11 0 0 53 28 632
2018 Compliance, inspection and enforcement 11 23 17 17 32 0 0 34 49 175
2018 Communications or public affairs 42 27 11 10 9 0 1 70 19 65
2018 Access to information and privacy 32 20 18 21 9 0 0 52 30 37
2018 Security 6 19 16 18 40 0 0 25 59 1660
2018 Science and technology 37 19 18 10 16 0 0 56 26 32
2018 Library services 45 27 0 28 0 0 0 72 28 15
2018 Legal services 22 32 5 21 20 0 0 54 41 39
2018 Administration and operations 27 33 13 14 11 0 0 61 26 1241
2018 Human resources 30 35 15 11 9 0 0 66 20 376
2018 Financial management 31 39 14 9 8 0 0 69 16 284
2018 Procurement 18 39 23 10 10 0 0 56 21 92
2018 Real property 11 39 20 14 15 0 2 51 29 62
2018 Materiel management 17 31 18 19 15 0 0 48 34 117
2018 Information management 24 35 14 16 11 0 1 59 27 118
2018 Information technology 19 40 18 14 9 0 0 60 22 241
2018 Internal audit 30 37 20 13 0 0 0 67 13 23
2018 Evaluation 15 35 14 24 11 0 0 50 36 92
2018 Policy 32 28 13 14 12 0 0 60 27 79
2018 Project management 31 34 18 8 9 0 0 64 18 132
2018 Other services to the public 18 33 18 16 16 0 0 51 31 277
2018 None of the above 16 32 17 17 18 0 0 48 35 1152
2017 Client contact centre 15 37 25 16 7 0 0 52 23 152
2017 Health care practitioners 18 36 17 16 14 0 0 54 29 774
2017 Federal regulators 8 30 0 4 58 0 0 38 62 17
2017 Compliance, inspection and enforcement 8 24 13 22 32 0 0 32 54 160
2017 Communications or public affairs 30 43 8 18 1 0 0 73 19 71
2017 Access to information and privacy 19 36 24 7 11 0 3 57 18 44
2017 Security 6 18 17 23 37 0 0 24 59 2036
2017 Science and technology 17 40 21 14 8 0 0 57 22 43
2017 Library services 24 11 20 21 24 0 0 35 44 18
2017 Legal services 14 35 15 23 13 0 0 49 36 40
2017 Administration and operations 25 38 15 12 10 0 0 63 22 1410
2017 Human resources 24 38 16 13 8 0 0 62 22 390
2017 Financial management 26 36 15 14 8 0 0 63 22 315
2017 Procurement 18 31 25 14 11 0 1 50 25 92
2017 Real property 20 47 14 8 10 1 0 67 18 75
2017 Materiel management 24 44 12 10 10 0 1 68 20 141
2017 Information management 17 39 20 12 11 0 1 56 24 142
2017 Information technology 18 37 20 15 9 0 0 55 24 257
2017 Internal audit 33 46 11 5 5 0 0 79 10 21
2017 Evaluation 17 44 19 14 6 0 0 61 20 104
2017 Data sciences 35 47 0 6 12 0 0 82 18 17
2017 Policy 29 36 10 15 10 0 0 65 25 78
2017 Project management 22 40 13 15 9 1 1 63 24 151
2017 Other services to the public 18 34 16 15 17 0 1 52 33 300
2017 None of the above 16 30 17 17 21 0 0 46 38 1705
2014 Client contact centre 15 29 22 19 16 0 0 43 35 220
2014 Health care practitioners 13 34 17 19 16 0 0 47 36 879
2014 Federal regulators 0 30 15 27 28 0 0 30 56 26
2014 Compliance, inspection and enforcement 11 32 17 16 24 0 0 43 40 258
2014 Communications or public affairs 29 48 9 10 4 0 0 77 14 76
2014 Access to information and privacy 17 40 11 25 7 0 0 57 32 44
2014 Security 7 24 20 23 26 0 0 30 50 3207
2014 Science and technology 16 41 30 7 6 0 0 57 13 45
2014 Library services 13 32 14 7 34 0 0 45 41 15
2014 Legal services 10 28 28 17 16 0 0 38 33 48
2014 Administration and operations 25 36 14 13 11 0 0 61 24 1803
2014 Human resources 22 36 15 16 10 0 0 58 26 562
2014 Financial management 21 35 21 9 14 0 0 56 24 337
2014 Procurement 19 37 21 10 13 0 0 55 23 83
2014 Real property 17 35 23 20 5 0 0 52 25 96
2014 Materiel management 21 35 14 17 13 1 0 56 30 190
2014 Information management 26 37 13 11 11 0 1 64 22 170
2014 Information technology 22 39 24 10 6 0 0 60 16 293
2014 Internal audit 32 34 17 14 3 0 0 65 17 29
2014 Evaluation 15 34 19 20 11 0 1 50 31 136
2014 Other services to the public 17 29 16 22 15 0 0 46 37 436
2014 None of the above 15 32 17 19 16 0 0 48 35 1782

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 17 50 16 12 5 0 1 67 17 156
2018 Health care practitioners 25 47 14 10 4 0 0 72 14 635
2018 Compliance, inspection and enforcement 18 38 18 12 14 0 0 56 26 176
2018 Communications or public affairs 41 34 12 7 6 0 0 75 14 65
2018 Access to information and privacy 38 44 10 0 7 0 0 82 7 37
2018 Security 12 36 20 18 14 0 0 48 32 1662
2018 Science and technology 29 32 13 8 18 0 0 62 26 32
2018 Library services 46 40 14 0 0 0 0 86 0 15
2018 Legal services 29 37 23 11 0 0 0 66 11 39
2018 Administration and operations 30 44 13 8 4 0 0 74 13 1242
2018 Human resources 29 44 14 8 5 0 0 73 13 378
2018 Financial management 32 47 11 6 4 0 0 79 10 284
2018 Procurement 26 45 17 9 3 0 0 71 12 92
2018 Real property 15 39 20 13 13 0 0 55 26 62
2018 Materiel management 25 38 13 17 6 0 0 64 23 117
2018 Information management 26 43 17 8 5 0 0 69 14 119
2018 Information technology 18 43 18 13 9 0 0 61 21 240
2018 Internal audit 42 32 13 13 0 0 0 75 13 23
2018 Evaluation 27 51 13 7 2 0 0 78 9 92
2018 Policy 29 33 7 24 7 0 0 62 31 78
2018 Project management 24 42 17 10 6 0 0 67 16 133
2018 Other services to the public 29 38 16 15 3 0 0 67 17 279
2018 None of the above 25 43 12 13 7 0 0 68 20 1154
2017 Client contact centre 22 45 20 12 1 0 0 67 13 152
2017 Health care practitioners 28 43 13 11 6 0 0 71 16 772
2017 Federal regulators 17 30 14 20 19 0 0 47 39 17
2017 Compliance, inspection and enforcement 13 45 19 15 9 0 0 58 23 160
2017 Communications or public affairs 36 40 10 11 3 0 0 76 14 71
2017 Access to information and privacy 21 46 13 15 4 0 0 67 20 44
2017 Security 12 37 20 18 14 0 0 48 32 2039
2017 Science and technology 30 39 11 11 9 0 0 69 20 43
2017 Library services 26 39 6 29 0 0 0 65 29 18
2017 Legal services 24 52 18 4 2 0 0 76 6 39
2017 Administration and operations 30 45 11 10 4 0 0 75 14 1411
2017 Human resources 32 40 14 9 5 0 0 72 15 391
2017 Financial management 31 42 12 12 3 0 0 73 15 315
2017 Procurement 27 46 9 8 8 0 1 74 16 92
2017 Real property 30 29 21 14 7 0 0 59 21 75
2017 Materiel management 29 45 17 4 5 0 0 74 9 140
2017 Information management 29 43 14 10 3 0 1 73 13 142
2017 Information technology 19 43 18 12 8 0 0 62 20 258
2017 Internal audit 51 23 11 14 0 0 0 74 14 21
2017 Evaluation 27 49 9 9 5 0 0 76 15 104
2017 Data sciences 6 59 6 18 12 0 0 65 30 17
2017 Policy 37 41 11 9 2 0 0 78 11 78
2017 Project management 26 36 15 16 7 0 1 62 23 150
2017 Other services to the public 29 43 13 10 6 0 0 71 16 300
2017 None of the above 23 42 13 12 9 0 0 65 22 1703

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 6 24 23 25 15 4 2 32 43 156
2018 Health care practitioners 8 22 21 22 20 7 1 32 46 630
2018 Compliance, inspection and enforcement 3 16 13 20 42 7 0 20 66 176
2018 Communications or public affairs 16 11 20 16 16 11 9 34 41 66
2018 Access to information and privacy 12 19 27 20 18 5 0 33 39 36
2018 Security 3 11 15 22 46 2 1 14 70 1660
2018 Science and technology 15 24 8 19 29 6 0 41 51 32
2018 Library services 14 21 13 29 4 19 0 44 40 15
2018 Legal services 7 19 24 22 20 7 2 28 46 39
2018 Administration and operations 10 26 17 20 20 6 1 38 44 1235
2018 Human resources 16 22 22 16 10 11 2 44 30 377
2018 Financial management 15 22 19 19 12 10 2 42 36 286
2018 Procurement 10 20 18 26 21 5 1 31 50 92
2018 Real property 5 25 20 23 27 1 0 30 50 62
2018 Materiel management 8 22 20 19 29 1 1 30 49 116
2018 Information management 11 25 26 15 13 10 1 40 31 120
2018 Information technology 18 24 21 16 10 9 2 47 29 237
2018 Internal audit 8 4 16 48 8 16 0 14 67 24
2018 Evaluation 5 19 17 32 20 6 0 26 55 91
2018 Policy 6 15 14 23 24 16 1 26 58 78
2018 Project management 18 21 24 13 15 5 5 43 31 133
2018 Other services to the public 9 19 18 27 20 6 1 30 50 278
2018 None of the above 8 17 18 22 28 6 1 27 54 1146
2017 Client contact centre 5 24 20 28 11 11 1 33 44 152
2017 Health care practitioners 7 21 17 22 22 10 1 32 49 771
2017 Federal regulators 9 8 23 14 32 8 4 20 53 17
2017 Compliance, inspection and enforcement 3 18 15 21 35 8 1 23 61 160
2017 Communications or public affairs 20 17 9 23 11 18 1 47 42 71
2017 Access to information and privacy 7 10 28 16 23 14 2 20 46 43
2017 Security 3 10 16 24 44 3 0 13 71 2035
2017 Science and technology 11 15 20 19 17 15 2 32 44 43
2017 Library services 10 21 15 16 19 15 6 38 43 18
2017 Legal services 8 14 27 25 18 8 0 24 47 40
2017 Administration and operations 8 25 16 21 17 11 1 38 43 1409
2017 Human resources 12 23 19 19 10 15 2 43 35 391
2017 Financial management 9 22 20 19 14 13 4 36 40 315
2017 Procurement 15 19 18 19 17 8 4 38 41 92
2017 Real property 8 23 26 20 16 3 4 33 39 75
2017 Materiel management 11 22 21 24 17 4 1 34 44 140
2017 Information management 9 25 15 25 13 11 3 38 44 143
2017 Information technology 13 25 18 16 15 12 1 44 36 257
2017 Internal audit 9 21 23 14 14 18 0 37 34 21
2017 Evaluation 10 25 20 22 12 11 0 39 38 104
2017 Data sciences 18 18 6 17 36 6 0 37 56 17
2017 Policy 11 27 10 22 16 10 2 44 44 78
2017 Project management 9 15 18 22 22 11 2 29 51 151
2017 Other services to the public 7 20 11 27 26 8 1 29 58 300
2017 None of the above 6 17 19 23 27 7 1 25 55 1700
2014 Client contact centre 8 19 23 23 17 6 4 30 45 220
2014 Health care practitioners 6 19 17 26 24 8 0 27 54 880
2014 Federal regulators 0 23 22 17 39 0 0 23 55 26
2014 Compliance, inspection and enforcement 8 15 16 28 27 6 2 24 59 258
2014 Communications or public affairs 9 31 17 19 9 14 1 48 33 77
2014 Access to information and privacy 4 18 6 23 32 13 4 26 66 44
2014 Security 4 13 18 28 32 4 1 18 63 3211
2014 Science and technology 9 16 31 19 14 11 0 28 37 45
2014 Library services 0 13 7 40 13 20 7 17 73 15
2014 Legal services 5 15 28 31 18 3 0 20 50 48
2014 Administration and operations 9 24 16 24 18 7 1 36 46 1804
2014 Human resources 11 28 15 21 14 10 2 43 40 562
2014 Financial management 8 28 16 23 18 6 1 39 44 337
2014 Procurement 8 25 25 15 18 8 2 36 36 83
2014 Real property 8 35 20 15 13 6 2 47 31 96
2014 Materiel management 13 24 23 14 20 4 2 39 36 190
2014 Information management 18 19 18 14 16 14 3 44 35 170
2014 Information technology 13 22 24 16 10 13 2 42 30 293
2014 Internal audit 18 17 10 27 10 11 7 42 46 29
2014 Evaluation 6 23 19 22 18 11 1 32 46 136
2014 Other services to the public 10 16 19 22 24 7 1 29 50 437
2014 None of the above 7 18 18 25 23 7 1 28 53 1782

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 40 20 12 7 0 1 60 20 156
2018 Health care practitioners 34 35 14 10 7 0 0 69 17 629
2018 Compliance, inspection and enforcement 29 29 11 12 19 0 0 58 31 177
2018 Communications or public affairs 51 24 11 10 5 0 0 75 14 66
2018 Access to information and privacy 41 32 19 5 3 0 0 73 7 37
2018 Security 16 31 18 15 19 0 0 47 35 1662
2018 Science and technology 30 34 14 6 16 0 0 64 22 32
2018 Library services 53 25 0 14 7 0 0 78 22 15
2018 Legal services 29 34 30 4 4 0 0 63 7 39
2018 Administration and operations 37 32 13 10 6 0 0 70 17 1243
2018 Human resources 36 34 13 11 6 0 0 70 17 375
2018 Financial management 41 35 11 9 4 0 0 75 14 284
2018 Procurement 31 37 17 11 5 0 0 67 16 93
2018 Real property 18 42 15 10 15 0 0 60 25 61
2018 Materiel management 34 40 11 8 6 0 0 74 14 114
2018 Information management 36 36 9 10 8 1 0 73 17 119
2018 Information technology 34 41 12 6 4 0 2 77 11 239
2018 Internal audit 33 36 12 15 4 0 0 69 19 24
2018 Evaluation 31 42 14 7 7 0 0 72 13 92
2018 Policy 36 31 10 11 12 0 0 66 23 79
2018 Project management 40 29 15 10 5 0 0 69 16 133
2018 Other services to the public 34 36 11 11 8 0 0 69 20 277
2018 None of the above 30 35 13 10 10 0 0 66 21 1148
2017 Client contact centre 22 47 17 10 5 0 0 68 15 152
2017 Health care practitioners 33 35 14 11 6 0 0 68 18 774
2017 Federal regulators 26 35 0 19 20 0 0 61 39 17
2017 Compliance, inspection and enforcement 15 45 17 9 14 0 0 60 23 160
2017 Communications or public affairs 49 26 8 11 4 0 2 77 15 71
2017 Access to information and privacy 37 37 14 7 2 0 3 76 9 43
2017 Security 16 30 17 17 18 1 0 47 36 2040
2017 Science and technology 33 36 14 12 2 2 0 71 14 43
2017 Library services 31 25 24 10 5 0 6 59 16 18
2017 Legal services 22 31 26 13 9 0 0 52 22 40
2017 Administration and operations 38 37 11 7 7 0 0 75 14 1412
2017 Human resources 39 33 9 12 7 0 0 72 19 391
2017 Financial management 36 34 15 9 6 0 0 71 15 314
2017 Procurement 28 30 19 12 7 0 3 60 20 92
2017 Real property 32 37 13 10 8 0 0 69 18 75
2017 Materiel management 37 42 10 5 5 0 0 80 10 140
2017 Information management 32 40 12 7 6 1 1 74 14 143
2017 Information technology 37 36 11 9 6 0 1 74 15 258
2017 Internal audit 37 44 10 5 5 0 0 81 10 21
2017 Evaluation 33 40 13 10 4 0 0 72 14 104
2017 Data sciences 41 35 6 6 12 0 0 76 18 17
2017 Policy 46 40 2 10 3 0 0 85 12 78
2017 Project management 34 32 13 13 7 0 1 67 20 151
2017 Other services to the public 33 36 10 13 8 0 0 69 21 300
2017 None of the above 27 35 15 11 11 0 0 63 22 1704
2014 Client contact centre 25 35 18 12 10 0 1 60 22 220
2014 Health care practitioners 26 39 15 12 7 0 1 66 20 878
2014 Federal regulators 10 27 15 36 12 0 0 37 48 26
2014 Compliance, inspection and enforcement 26 42 13 11 8 0 1 69 19 258
2014 Communications or public affairs 39 45 4 5 8 0 0 83 13 77
2014 Access to information and privacy 39 37 6 4 8 4 3 81 13 44
2014 Security 17 33 20 15 13 1 0 51 28 3210
2014 Science and technology 27 35 26 3 9 0 0 62 12 44
2014 Library services 19 47 15 7 13 0 0 66 19 15
2014 Legal services 21 40 22 8 9 0 0 61 17 48
2014 Administration and operations 37 35 11 9 6 0 0 73 16 1806
2014 Human resources 37 34 9 12 7 0 0 72 19 563
2014 Financial management 31 37 14 8 9 0 1 69 17 337
2014 Procurement 35 37 13 4 8 0 1 74 13 83
2014 Real property 39 23 23 8 7 0 0 62 15 96
2014 Materiel management 37 36 9 8 8 1 1 74 17 190
2014 Information management 33 40 9 8 5 1 4 77 13 170
2014 Information technology 37 37 17 6 3 0 0 74 9 293
2014 Internal audit 52 28 14 3 3 0 0 79 7 29
2014 Evaluation 40 39 11 6 4 0 0 78 10 136
2014 Other services to the public 33 34 16 10 6 0 0 68 16 437
2014 None of the above 28 36 15 11 9 1 0 66 19 1782

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 21 45 26 3 0 3 3 70 3 27
2018 Health care practitioners 23 37 19 16 3 0 1 61 20 99
2018 Compliance, inspection and enforcement 6 36 19 18 20 0 0 42 38 28
2018 Communications or public affairs 24 58 0 6 0 0 12 93 7 17
2018 Security 12 34 19 20 15 0 1 46 35 328
2018 Administration and operations 23 37 16 14 8 1 1 61 23 352
2018 Human resources 29 40 15 8 3 3 3 73 12 75
2018 Financial management 17 34 22 11 3 1 11 58 16 97
2018 Procurement 5 53 14 23 5 0 0 58 29 23
2018 Real property 2 34 21 15 28 0 0 36 43 28
2018 Materiel management 9 48 12 20 7 3 0 59 28 29
2018 Information management 9 48 18 12 9 0 3 59 22 30
2018 Information technology 15 33 19 13 4 5 11 58 20 84
2018 Evaluation 6 25 28 6 29 0 6 33 37 18
2018 Policy 22 24 11 18 6 19 0 57 30 17
2018 Project management 44 33 16 8 0 0 0 76 8 38
2018 Other services to the public 20 37 19 12 13 0 0 57 24 41
2018 None of the above 21 37 16 17 8 0 1 59 25 176
2017 Client contact centre 27 30 25 5 5 8 0 62 11 22
2017 Health care practitioners 27 36 16 16 3 0 3 65 19 125
2017 Compliance, inspection and enforcement 13 41 6 17 15 0 7 59 35 24
2017 Communications or public affairs 6 36 28 11 0 5 15 52 14 19
2017 Security 11 39 20 17 12 0 0 51 29 334
2017 Science and technology 12 18 24 27 0 0 19 37 33 11
2017 Administration and operations 24 44 10 12 8 1 1 69 21 387
2017 Human resources 28 48 8 8 4 0 4 79 13 90
2017 Financial management 26 33 22 9 3 1 7 64 12 108
2017 Procurement 6 24 35 22 6 0 6 32 30 17
2017 Real property 23 36 14 14 12 0 0 60 26 33
2017 Materiel management 25 25 40 7 3 0 0 50 10 32
2017 Information management 26 40 20 0 4 0 11 74 4 27
2017 Information technology 13 36 21 12 6 6 7 56 20 90
2017 Evaluation 5 36 15 25 4 5 9 48 34 20
2017 Policy 38 26 5 5 20 0 5 68 27 17
2017 Project management 29 43 10 11 5 3 0 73 16 39
2017 Other services to the public 17 35 14 25 9 0 0 52 34 35
2017 None of the above 15 36 16 15 15 2 2 52 31 237
2014 Client contact centre 5 35 17 16 25 0 2 40 42 35
2014 Health care practitioners 16 42 15 15 10 0 2 59 25 133
2014 Compliance, inspection and enforcement 13 33 15 24 14 2 0 46 39 38
2014 Communications or public affairs 28 29 13 9 9 8 4 65 20 24
2014 Security 11 37 20 18 12 1 1 49 31 536
2014 Legal services 16 31 29 24 0 0 0 47 24 13
2014 Administration and operations 25 39 17 13 5 1 2 65 18 484
2014 Human resources 29 39 14 9 1 1 7 74 11 141
2014 Financial management 16 38 20 9 7 2 9 60 17 129
2014 Procurement 11 43 36 5 5 0 0 54 10 23
2014 Real property 19 45 17 9 9 0 0 64 18 32
2014 Materiel management 25 38 9 15 7 0 6 68 23 46
2014 Information management 15 35 18 12 3 12 6 61 18 34
2014 Information technology 30 34 15 9 3 3 5 70 14 87
2014 Internal audit 20 29 31 9 10 0 0 49 20 10
2014 Evaluation 6 50 20 20 3 0 0 57 23 30
2014 Other services to the public 26 34 18 15 5 0 2 61 20 70
2014 None of the above 17 41 14 12 12 2 2 61 25 271

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 47 15 19 5 0 0 61 24 157
2018 Health care practitioners 15 51 11 16 7 0 0 67 22 635
2018 Compliance, inspection and enforcement 13 40 13 20 15 0 0 52 35 177
2018 Communications or public affairs 30 48 7 9 5 0 0 78 14 66
2018 Access to information and privacy 26 40 18 12 5 0 0 65 17 37
2018 Security 9 47 10 21 13 0 0 56 34 1666
2018 Science and technology 26 31 6 20 17 0 0 58 37 32
2018 Library services 21 58 7 7 7 0 0 79 14 15
2018 Legal services 13 37 21 23 6 0 0 50 29 39
2018 Administration and operations 19 48 10 16 7 0 0 67 23 1248
2018 Human resources 17 44 13 18 7 0 0 61 26 378
2018 Financial management 24 47 10 13 5 0 0 72 19 283
2018 Procurement 18 49 10 17 6 0 0 67 23 93
2018 Real property 11 39 15 21 15 0 0 50 36 62
2018 Materiel management 15 38 14 17 15 0 0 53 32 117
2018 Information management 16 48 15 13 6 0 1 65 19 118
2018 Information technology 16 39 17 21 7 1 0 55 28 242
2018 Internal audit 50 34 16 0 0 0 0 84 0 23
2018 Evaluation 12 44 19 23 2 0 0 56 25 90
2018 Policy 16 50 6 18 8 1 1 67 27 79
2018 Project management 19 46 11 15 7 0 1 66 22 134
2018 Other services to the public 16 42 13 17 12 0 0 58 28 279
2018 None of the above 14 46 9 20 11 0 0 60 30 1156
2017 Client contact centre 13 47 14 16 9 0 1 60 25 152
2017 Health care practitioners 20 42 13 17 9 0 0 61 26 774
2017 Federal regulators 28 19 4 10 39 0 0 47 49 17
2017 Compliance, inspection and enforcement 6 38 10 24 23 0 0 43 47 160
2017 Communications or public affairs 34 42 9 9 6 0 0 76 15 71
2017 Access to information and privacy 13 34 7 31 15 0 0 47 46 44
2017 Security 9 36 13 22 19 0 0 45 41 2040
2017 Science and technology 16 32 24 18 10 0 0 49 28 43
2017 Library services 10 35 35 15 5 0 0 45 20 18
2017 Legal services 22 37 11 28 2 0 0 59 30 40
2017 Administration and operations 20 40 13 17 10 0 0 60 27 1410
2017 Human resources 24 44 9 15 7 1 0 69 23 391
2017 Financial management 24 40 15 14 8 0 0 63 22 315
2017 Procurement 28 39 13 11 10 0 0 67 20 92
2017 Real property 14 41 19 16 11 0 0 55 26 75
2017 Materiel management 25 41 8 16 11 0 0 66 26 141
2017 Information management 23 35 17 16 10 0 0 57 26 143
2017 Information technology 12 31 15 23 20 0 0 42 43 258
2017 Internal audit 46 33 7 14 0 0 0 79 14 21
2017 Evaluation 15 33 15 20 17 0 0 48 37 104
2017 Data sciences 29 30 18 12 12 0 0 59 24 17
2017 Policy 22 50 14 6 9 0 0 71 15 78
2017 Project management 24 33 16 17 9 0 1 57 27 151
2017 Other services to the public 15 40 9 24 11 0 0 56 35 300
2017 None of the above 15 36 12 20 16 0 0 51 36 1702
2014 Client contact centre 16 37 19 17 9 0 0 54 27 220
2014 Health care practitioners 14 36 13 23 14 0 0 50 37 879
2014 Federal regulators 12 30 10 36 13 0 0 42 48 26
2014 Compliance, inspection and enforcement 14 34 12 24 16 0 0 48 40 258
2014 Communications or public affairs 29 52 4 9 7 0 0 81 15 76
2014 Access to information and privacy 19 37 9 14 21 0 0 56 35 43
2014 Security 10 37 14 23 16 0 0 47 38 3211
2014 Science and technology 17 46 15 14 8 0 0 63 22 45
2014 Library services 6 39 7 0 47 0 0 45 47 15
2014 Legal services 18 36 16 21 9 0 0 54 30 48
2014 Administration and operations 21 39 11 19 10 0 0 60 29 1804
2014 Human resources 21 39 11 18 10 0 1 60 28 562
2014 Financial management 20 41 11 19 10 0 0 60 29 337
2014 Procurement 27 40 9 13 12 0 0 67 25 83
2014 Real property 16 34 23 19 8 0 1 50 27 95
2014 Materiel management 21 37 16 16 10 0 0 58 26 190
2014 Information management 18 44 12 17 8 0 1 62 26 169
2014 Information technology 18 34 19 22 8 0 0 51 29 292
2014 Internal audit 31 31 21 14 0 0 4 64 14 29
2014 Evaluation 15 34 17 23 11 1 0 49 34 136
2014 Other services to the public 20 35 14 17 13 0 1 55 31 436
2014 None of the above 14 40 13 19 13 0 0 54 33 1781

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 33 43 19 4 0 0 0 76 5 157
2018 Health care practitioners 47 40 7 4 1 0 0 87 6 632
2018 Compliance, inspection and enforcement 40 38 13 6 2 0 0 78 8 175
2018 Communications or public affairs 56 39 3 0 2 0 0 95 2 66
2018 Access to information and privacy 55 25 13 5 2 0 0 80 7 37
2018 Security 26 45 16 7 4 0 0 72 12 1662
2018 Science and technology 52 30 9 5 4 0 0 82 9 31
2018 Library services 80 20 0 0 0 0 0 100 0 15
2018 Legal services 43 33 10 8 6 0 0 76 14 39
2018 Administration and operations 42 41 8 5 3 0 0 83 9 1246
2018 Human resources 38 41 12 6 3 0 0 79 9 371
2018 Financial management 42 41 10 5 2 0 0 83 7 285
2018 Procurement 41 42 11 3 3 0 0 83 6 92
2018 Real property 40 49 6 1 3 0 0 90 4 62
2018 Materiel management 30 48 12 6 4 0 0 78 10 116
2018 Information management 35 42 13 6 4 1 0 77 10 119
2018 Information technology 32 50 12 3 3 0 0 82 6 240
2018 Internal audit 51 24 8 17 0 0 0 75 17 23
2018 Evaluation 50 39 6 6 0 0 0 89 6 92
2018 Policy 50 30 4 8 8 0 0 80 16 78
2018 Project management 53 33 5 5 4 0 0 86 9 134
2018 Other services to the public 45 42 8 4 1 0 0 87 5 277
2018 None of the above 48 36 9 5 3 0 0 84 7 1146
2017 Client contact centre 37 43 14 5 2 0 0 80 6 152
2017 Health care practitioners 49 38 7 3 2 0 0 87 6 772
2017 Federal regulators 39 16 20 14 10 0 0 56 24 17
2017 Compliance, inspection and enforcement 32 42 17 3 6 1 0 74 9 160
2017 Communications or public affairs 63 31 0 4 1 0 0 94 6 71
2017 Access to information and privacy 29 46 16 4 4 0 0 75 9 44
2017 Security 30 42 15 7 5 1 0 73 12 2039
2017 Science and technology 50 43 5 0 3 0 0 93 3 42
2017 Library services 64 21 6 5 5 0 0 85 10 18
2017 Legal services 44 44 12 0 0 0 0 88 0 40
2017 Administration and operations 43 39 10 5 4 0 0 81 8 1412
2017 Human resources 42 36 8 9 5 0 0 77 14 391
2017 Financial management 42 40 10 5 2 0 0 82 7 315
2017 Procurement 39 41 14 1 3 0 1 81 4 92
2017 Real property 53 43 1 1 2 0 0 95 4 75
2017 Materiel management 35 46 13 2 4 0 0 81 5 141
2017 Information management 35 39 12 10 4 0 0 74 14 143
2017 Information technology 37 43 11 5 4 0 0 80 9 257
2017 Internal audit 46 49 0 5 0 0 0 95 5 21
2017 Evaluation 51 40 6 4 0 0 0 90 4 104
2017 Data sciences 52 48 0 0 0 0 0 100 0 17
2017 Policy 51 34 6 6 3 0 0 85 9 77
2017 Project management 46 33 5 12 4 0 1 79 16 148
2017 Other services to the public 46 39 9 4 2 0 0 85 6 299
2017 None of the above 45 38 9 4 3 0 1 83 7 1701
2014 Client contact centre 37 42 14 4 3 0 0 79 8 220
2014 Health care practitioners 44 39 9 6 3 0 0 83 9 880
2014 Federal regulators 22 44 10 19 0 0 5 70 20 26
2014 Compliance, inspection and enforcement 42 34 11 8 5 0 0 77 12 258
2014 Communications or public affairs 63 27 5 2 3 0 0 90 5 76
2014 Access to information and privacy 31 41 14 7 6 0 0 72 13 44
2014 Security 33 42 14 5 5 0 0 75 10 3209
2014 Science and technology 42 44 6 6 2 0 0 86 8 45
2014 Library services 52 27 7 6 7 0 0 79 14 15
2014 Legal services 50 28 19 0 0 3 0 80 0 48
2014 Administration and operations 39 39 10 6 5 0 0 79 11 1806
2014 Human resources 40 41 8 8 3 0 0 81 11 562
2014 Financial management 38 43 8 8 2 0 0 82 10 337
2014 Procurement 37 46 9 5 3 0 0 83 7 83
2014 Real property 39 51 5 4 1 0 0 90 5 96
2014 Materiel management 39 40 12 6 3 0 0 79 9 190
2014 Information management 33 45 12 5 4 0 1 80 8 170
2014 Information technology 40 43 9 5 2 0 0 84 7 292
2014 Internal audit 48 41 10 0 0 0 0 90 0 29
2014 Evaluation 50 41 5 3 1 0 0 92 3 136
2014 Other services to the public 51 33 10 3 2 0 0 84 5 436
2014 None of the above 46 37 10 4 3 0 0 83 6 1782

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 39 43 7 9 2 0 0 82 11 155
2018 Health care practitioners 49 38 5 6 2 0 0 88 7 627
2018 Compliance, inspection and enforcement 43 40 8 5 4 0 0 83 9 174
2018 Communications or public affairs 69 27 1 3 0 0 0 96 3 66
2018 Access to information and privacy 50 22 20 5 3 0 0 72 8 37
2018 Security 32 49 9 6 3 0 0 81 10 1655
2018 Science and technology 65 27 3 2 4 0 0 92 5 32
2018 Library services 73 21 0 6 0 0 0 94 6 15
2018 Legal services 36 33 10 13 7 0 0 70 20 38
2018 Administration and operations 48 37 6 6 3 0 0 85 9 1235
2018 Human resources 43 40 8 6 3 0 0 83 9 374
2018 Financial management 50 37 6 6 2 0 0 87 7 284
2018 Procurement 41 42 7 3 6 0 0 83 9 93
2018 Real property 51 43 2 1 3 0 0 94 4 61
2018 Materiel management 40 42 8 5 4 0 0 83 9 116
2018 Information management 39 45 10 3 3 0 0 84 6 119
2018 Information technology 39 45 9 5 2 0 0 84 7 239
2018 Internal audit 61 26 8 4 0 0 0 87 4 23
2018 Evaluation 53 41 5 0 1 0 0 94 1 91
2018 Policy 50 26 3 15 5 0 0 76 21 78
2018 Project management 57 29 6 4 3 0 0 86 7 128
2018 Other services to the public 52 35 7 4 1 0 0 87 5 278
2018 None of the above 53 35 6 4 2 0 0 88 6 1141
2017 Client contact centre 38 46 9 6 1 0 0 83 8 152
2017 Health care practitioners 53 36 5 3 4 0 0 89 7 772
2017 Federal regulators 39 26 20 4 10 0 0 66 14 17
2017 Compliance, inspection and enforcement 41 41 9 3 5 0 0 82 8 159
2017 Communications or public affairs 65 28 2 3 1 0 0 93 4 71
2017 Access to information and privacy 31 51 13 4 0 0 0 82 4 44
2017 Security 36 44 10 5 4 0 0 80 10 2037
2017 Science and technology 44 44 7 2 3 0 0 88 4 42
2017 Library services 70 15 6 5 5 0 0 85 10 18
2017 Legal services 44 50 6 0 0 0 0 94 0 40
2017 Administration and operations 50 35 6 5 4 0 0 85 8 1411
2017 Human resources 50 35 5 6 3 0 0 86 9 391
2017 Financial management 50 38 6 4 2 0 0 89 5 315
2017 Procurement 46 37 14 3 1 0 0 83 4 92
2017 Real property 61 32 4 2 1 0 0 93 4 75
2017 Materiel management 42 41 11 4 3 0 0 83 7 141
2017 Information management 45 38 6 6 5 0 0 83 10 143
2017 Information technology 44 40 7 6 2 0 0 85 8 257
2017 Internal audit 70 25 0 5 0 0 0 95 5 21
2017 Evaluation 60 32 3 5 0 0 0 92 5 104
2017 Data sciences 65 29 0 6 0 0 0 94 6 17
2017 Policy 55 37 4 5 0 0 0 91 5 77
2017 Project management 51 28 7 9 4 0 1 79 13 148
2017 Other services to the public 54 33 6 4 3 0 0 87 7 299
2017 None of the above 51 35 6 4 3 0 0 87 7 1700
2014 Client contact centre 44 39 9 4 4 0 0 83 8 220
2014 Health care practitioners 49 36 5 6 3 0 0 85 10 880
2014 Federal regulators 37 34 5 15 9 0 0 71 24 26
2014 Compliance, inspection and enforcement 48 39 5 5 3 0 0 87 8 257
2014 Communications or public affairs 64 31 0 4 1 0 0 95 5 76
2014 Access to information and privacy 34 47 6 5 8 0 0 81 13 44
2014 Security 38 44 10 5 3 0 0 82 8 3209
2014 Science and technology 51 35 6 0 8 0 0 86 8 45
2014 Library services 46 41 7 6 0 0 0 86 6 15
2014 Legal services 51 30 8 5 7 0 0 81 11 48
2014 Administration and operations 47 36 6 6 5 0 0 83 11 1804
2014 Human resources 48 35 7 6 3 0 0 83 10 562
2014 Financial management 45 41 5 4 4 0 0 87 8 337
2014 Procurement 44 44 5 4 3 0 0 88 7 83
2014 Real property 51 40 5 3 1 0 0 91 4 96
2014 Materiel management 48 33 9 8 2 0 0 81 10 190
2014 Information management 43 44 5 4 4 0 1 87 8 168
2014 Information technology 46 37 9 5 3 0 0 83 8 292
2014 Internal audit 56 37 7 0 0 0 0 93 0 29
2014 Evaluation 56 38 5 1 0 0 0 94 1 136
2014 Other services to the public 54 35 5 3 2 0 0 89 6 436
2014 None of the above 52 34 8 4 2 0 0 86 6 1783

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 9 29 28 17 16 1 0 38 33 156
2018 Health care practitioners 14 29 20 19 16 2 0 44 35 634
2018 Compliance, inspection and enforcement 8 23 18 22 26 3 0 32 49 176
2018 Communications or public affairs 26 34 22 11 5 0 3 61 16 65
2018 Access to information and privacy 25 30 18 17 10 0 0 54 27 37
2018 Security 5 18 19 22 35 1 0 24 57 1662
2018 Science and technology 25 29 18 12 17 0 0 53 29 31
2018 Library services 20 45 7 14 14 0 0 64 28 15
2018 Legal services 7 30 35 11 15 2 0 37 27 38
2018 Administration and operations 20 31 18 18 12 1 0 51 31 1244
2018 Human resources 23 29 16 17 12 3 0 54 30 379
2018 Financial management 21 39 20 11 9 1 0 61 20 280
2018 Procurement 13 40 17 19 10 0 0 53 29 94
2018 Real property 8 21 25 28 19 0 0 29 47 60
2018 Materiel management 19 30 22 13 17 0 0 48 30 115
2018 Information management 16 37 24 14 6 2 0 54 21 119
2018 Information technology 12 33 22 19 13 1 0 45 33 238
2018 Internal audit 20 47 17 12 4 0 0 67 16 24
2018 Evaluation 5 23 27 25 20 0 0 28 45 92
2018 Policy 14 23 9 34 18 3 0 38 53 76
2018 Project management 19 32 20 16 9 1 3 54 25 135
2018 Other services to the public 15 25 21 17 20 2 0 41 37 277
2018 None of the above 13 26 18 19 22 2 0 39 42 1154
2017 Client contact centre 11 31 28 20 10 0 0 42 30 151
2017 Health care practitioners 20 33 16 16 12 2 1 54 30 774
2017 Federal regulators 13 12 8 22 44 0 0 25 66 17
2017 Compliance, inspection and enforcement 7 19 19 25 29 1 0 27 54 160
2017 Communications or public affairs 28 38 16 12 3 3 0 69 15 71
2017 Access to information and privacy 18 24 20 20 11 7 0 45 34 44
2017 Security 7 20 20 23 29 2 0 27 52 2036
2017 Science and technology 14 34 15 22 7 5 2 52 31 43
2017 Library services 21 34 29 0 10 0 6 58 10 18
2017 Legal services 12 40 18 13 15 2 0 53 28 39
2017 Administration and operations 21 32 17 17 10 3 1 55 28 1411
2017 Human resources 22 33 14 15 11 4 1 57 28 391
2017 Financial management 24 32 17 14 10 2 1 57 25 313
2017 Procurement 14 32 23 8 15 5 3 51 24 91
2017 Real property 20 28 18 17 15 3 0 49 33 75
2017 Materiel management 24 34 13 14 14 1 0 59 28 140
2017 Information management 19 34 14 15 13 3 1 56 29 143
2017 Information technology 14 29 19 20 16 2 0 44 36 257
2017 Internal audit 42 49 0 5 0 4 0 95 5 21
2017 Evaluation 14 23 22 24 14 3 0 39 39 104
2017 Data sciences 6 65 12 12 6 0 0 71 18 17
2017 Policy 15 40 12 17 14 1 0 56 32 78
2017 Project management 12 35 16 20 14 2 1 49 35 151
2017 Other services to the public 16 29 19 16 19 0 0 45 35 299
2017 None of the above 14 26 20 17 20 3 0 41 38 1701
2014 Client contact centre 10 26 23 26 14 2 0 36 41 221
2014 Health care practitioners 9 28 19 23 19 2 0 38 43 880
2014 Federal regulators 3 21 15 26 30 5 0 25 59 26
2014 Compliance, inspection and enforcement 11 27 18 24 17 2 0 39 42 258
2014 Communications or public affairs 26 39 13 11 7 4 0 68 19 76
2014 Access to information and privacy 15 37 14 12 14 6 3 56 28 44
2014 Security 8 23 23 21 21 3 0 32 44 3209
2014 Science and technology 8 30 27 16 15 4 0 40 32 45
2014 Library services 7 32 7 7 41 7 0 41 51 15
2014 Legal services 8 39 15 16 19 3 0 49 36 48
2014 Administration and operations 19 31 17 17 15 2 0 51 32 1804
2014 Human resources 14 34 18 19 14 2 1 48 34 562
2014 Financial management 21 31 18 15 13 2 0 53 29 336
2014 Procurement 19 37 19 7 14 1 3 59 21 83
2014 Real property 14 26 30 19 10 1 0 41 29 96
2014 Materiel management 24 28 15 14 17 1 1 53 31 190
2014 Information management 20 30 21 13 12 3 1 52 26 169
2014 Information technology 18 35 17 17 10 2 1 54 28 293
2014 Internal audit 21 38 10 17 7 7 0 63 26 29
2014 Evaluation 10 18 24 22 23 3 0 30 46 136
2014 Other services to the public 15 26 19 19 19 2 0 42 39 437
2014 None of the above 13 26 20 18 19 3 0 41 38 1783

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 10 32 19 18 15 3 3 45 35 157
2018 Health care practitioners 14 23 21 15 23 1 3 39 40 632
2018 Compliance, inspection and enforcement 12 27 15 20 23 3 0 40 44 177
2018 Communications or public affairs 28 35 13 17 7 0 0 63 24 64
2018 Access to information and privacy 19 36 13 14 18 0 0 55 32 37
2018 Security 10 26 17 16 29 1 1 36 46 1666
2018 Science and technology 18 24 17 26 15 0 0 42 41 32
2018 Library services 7 32 27 20 7 0 7 42 29 15
2018 Legal services 9 45 16 17 11 0 2 55 29 39
2018 Administration and operations 20 31 16 14 15 2 1 53 30 1240
2018 Human resources 23 28 17 15 14 2 2 53 30 377
2018 Financial management 20 33 17 14 13 1 2 55 27 284
2018 Procurement 13 43 8 19 14 3 1 57 35 94
2018 Real property 8 28 26 14 21 0 3 37 36 61
2018 Materiel management 17 31 20 13 16 0 2 49 30 115
2018 Information management 18 35 13 22 11 2 0 53 33 120
2018 Information technology 14 33 16 16 20 1 1 48 36 238
2018 Internal audit 23 28 20 16 12 0 0 51 28 24
2018 Evaluation 9 30 34 11 14 1 1 40 25 91
2018 Policy 13 21 6 30 27 1 1 35 58 77
2018 Project management 25 24 20 16 10 3 1 52 27 135
2018 Other services to the public 16 30 17 16 19 1 2 47 36 278
2018 None of the above 15 26 18 17 21 1 2 42 39 1151
2017 Client contact centre 10 35 15 21 15 1 4 47 37 152
2017 Health care practitioners 17 25 19 15 18 3 3 45 35 773
2017 Federal regulators 8 8 8 23 51 0 0 17 75 16
2017 Compliance, inspection and enforcement 9 24 17 19 29 0 1 34 49 160
2017 Communications or public affairs 27 28 14 13 11 2 5 59 26 71
2017 Access to information and privacy 25 23 17 16 13 7 0 51 31 44
2017 Security 11 25 17 16 28 2 1 37 45 2037
2017 Science and technology 7 34 17 18 16 0 7 45 37 42
2017 Library services 15 26 30 5 15 0 11 45 22 18
2017 Legal services 16 38 21 11 11 2 0 56 23 40
2017 Administration and operations 22 28 15 15 14 2 2 53 31 1407
2017 Human resources 22 28 12 19 13 2 3 54 33 388
2017 Financial management 23 25 15 17 16 1 3 50 34 315
2017 Procurement 11 36 20 9 19 2 3 49 30 91
2017 Real property 19 36 11 22 12 0 0 55 34 74
2017 Materiel management 20 38 11 14 14 1 1 59 29 141
2017 Information management 20 29 22 14 12 1 3 50 27 143
2017 Information technology 13 27 17 18 23 1 1 41 42 258
2017 Internal audit 28 23 26 14 0 0 9 56 16 21
2017 Evaluation 17 37 15 16 10 2 3 57 28 104
2017 Data sciences 18 41 18 12 12 0 0 58 24 17
2017 Policy 24 27 9 20 14 4 3 55 36 78
2017 Project management 15 31 10 20 18 2 3 49 40 151
2017 Other services to the public 19 31 14 16 19 1 0 50 35 299
2017 None of the above 14 26 18 15 22 2 3 42 39 1704
2014 Client contact centre 10 31 16 20 18 2 3 43 40 221
2014 Health care practitioners 9 25 18 21 21 3 3 36 45 880
2014 Federal regulators 3 29 7 27 29 5 0 34 59 26
2014 Compliance, inspection and enforcement 15 31 17 13 21 2 0 47 36 258
2014 Communications or public affairs 22 29 10 23 13 1 1 53 36 76
2014 Access to information and privacy 17 28 13 14 16 8 4 51 34 44
2014 Security 12 30 18 16 21 2 1 43 38 3210
2014 Science and technology 11 21 22 13 24 5 5 35 41 45
2014 Library services 20 13 15 19 33 0 0 33 52 15
2014 Legal services 12 35 18 11 23 0 2 47 34 48
2014 Administration and operations 19 28 14 16 19 2 2 49 36 1805
2014 Human resources 13 28 18 20 18 1 1 43 39 560
2014 Financial management 17 25 14 17 22 2 4 44 41 336
2014 Procurement 16 32 18 13 19 0 3 49 32 83
2014 Real property 10 39 19 13 16 2 1 51 29 96
2014 Materiel management 23 30 14 12 17 1 3 55 31 190
2014 Information management 17 23 16 15 22 3 4 43 39 170
2014 Information technology 13 26 21 15 21 2 2 41 38 293
2014 Internal audit 21 17 7 20 21 11 4 44 48 29
2014 Evaluation 17 26 14 16 21 3 2 46 40 136
2014 Other services to the public 16 26 17 18 19 3 1 43 39 437
2014 None of the above 13 28 18 15 22 3 2 43 38 1778

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 35 20 15 15 0 1 50 30 153
2018 Health care practitioners 21 40 16 15 9 0 0 61 24 633
2018 Compliance, inspection and enforcement 12 29 17 18 25 0 0 41 43 177
2018 Communications or public affairs 39 38 11 10 3 0 0 76 13 65
2018 Access to information and privacy 34 21 26 12 2 0 6 58 15 37
2018 Security 8 25 14 22 31 0 0 33 53 1665
2018 Science and technology 11 50 13 7 16 3 0 63 23 31
2018 Library services 27 52 0 14 7 0 0 78 22 15
2018 Legal services 13 36 15 28 9 0 0 48 37 39
2018 Administration and operations 25 41 13 13 8 0 0 66 21 1240
2018 Human resources 27 39 17 12 5 0 0 67 16 378
2018 Financial management 28 45 14 10 5 0 0 72 14 284
2018 Procurement 24 45 17 9 6 0 0 68 15 92
2018 Real property 12 46 22 11 9 0 0 58 20 62
2018 Materiel management 26 41 9 12 12 0 0 67 24 114
2018 Information management 29 35 16 14 4 1 0 65 19 119
2018 Information technology 27 39 12 13 9 0 0 66 22 240
2018 Internal audit 32 36 16 11 4 0 0 69 15 24
2018 Evaluation 15 30 20 24 10 0 1 45 35 92
2018 Policy 30 27 12 17 15 0 0 56 32 77
2018 Project management 38 34 15 7 6 0 1 72 13 133
2018 Other services to the public 19 39 17 14 10 0 0 58 24 274
2018 None of the above 15 39 14 16 15 0 0 54 32 1154
2017 Client contact centre 19 37 19 19 6 0 0 56 25 152
2017 Health care practitioners 22 41 12 14 11 0 0 63 25 773
2017 Federal regulators 17 13 18 8 44 0 0 30 52 17
2017 Compliance, inspection and enforcement 9 28 12 29 21 0 0 37 51 159
2017 Communications or public affairs 43 35 8 11 3 0 0 78 15 71
2017 Access to information and privacy 26 28 16 20 4 0 5 57 26 43
2017 Security 8 26 16 22 27 0 0 35 50 2029
2017 Science and technology 24 53 16 4 2 0 0 78 7 43
2017 Library services 25 35 16 5 19 0 0 60 24 18
2017 Legal services 22 34 17 18 9 0 0 56 27 40
2017 Administration and operations 28 39 11 14 7 0 0 68 21 1410
2017 Human resources 26 46 10 12 5 0 0 72 18 390
2017 Financial management 28 40 15 13 5 0 0 67 17 314
2017 Procurement 25 47 8 7 12 0 1 73 19 92
2017 Real property 21 51 13 11 4 0 0 72 15 74
2017 Materiel management 36 41 7 7 9 0 0 77 16 137
2017 Information management 27 39 12 14 7 1 1 67 21 142
2017 Information technology 22 46 14 10 8 0 0 68 18 257
2017 Internal audit 56 30 0 14 0 0 0 86 14 21
2017 Evaluation 14 38 25 17 6 1 0 52 23 103
2017 Data sciences 35 29 18 0 18 0 0 64 18 17
2017 Policy 38 29 6 21 5 1 0 67 26 78
2017 Project management 28 43 16 9 4 0 1 71 12 151
2017 Other services to the public 21 35 15 17 12 0 0 57 29 300
2017 None of the above 17 36 14 16 16 0 0 53 33 1696
2014 Client contact centre 12 29 21 21 17 0 0 41 38 220
2014 Health care practitioners 12 34 12 23 19 0 0 46 41 878
2014 Federal regulators 5 32 15 24 17 5 2 40 45 26
2014 Compliance, inspection and enforcement 10 33 15 21 21 0 0 43 42 258
2014 Communications or public affairs 24 58 3 7 8 0 0 82 15 76
2014 Access to information and privacy 25 44 10 20 0 0 0 70 20 44
2014 Security 7 27 18 26 22 0 0 34 48 3206
2014 Science and technology 23 58 6 7 6 0 0 81 13 45
2014 Library services 7 45 7 7 33 0 0 52 41 15
2014 Legal services 13 57 14 5 11 0 0 70 16 48
2014 Administration and operations 21 41 12 15 10 0 0 62 25 1805
2014 Human resources 19 40 13 20 8 0 0 59 28 560
2014 Financial management 17 45 12 15 10 0 0 62 25 337
2014 Procurement 18 48 15 9 10 0 0 66 19 83
2014 Real property 22 39 19 12 7 1 0 61 19 96
2014 Materiel management 25 38 12 12 13 1 0 63 25 190
2014 Information management 21 38 15 14 11 0 2 60 25 170
2014 Information technology 21 44 14 12 9 0 0 65 21 293
2014 Internal audit 34 38 14 10 3 0 0 72 14 29
2014 Evaluation 9 38 20 19 15 0 0 47 33 136
2014 Other services to the public 16 37 14 17 16 0 0 53 34 437
2014 None of the above 14 38 13 19 15 0 0 52 34 1784

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 38 22 11 15 0 1 52 26 153
2018 Health care practitioners 26 37 16 13 8 0 0 63 21 630
2018 Compliance, inspection and enforcement 11 22 25 19 23 0 0 33 42 177
2018 Communications or public affairs 49 32 12 5 2 0 0 81 7 66
2018 Access to information and privacy 37 43 16 2 2 0 0 80 5 37
2018 Security 9 22 18 19 32 0 0 31 51 1659
2018 Science and technology 21 33 22 12 13 0 0 54 24 31
2018 Library services 38 41 7 14 0 0 0 78 14 15
2018 Legal services 19 37 16 20 9 0 0 56 28 39
2018 Administration and operations 31 37 14 11 7 0 0 68 18 1232
2018 Human resources 35 33 16 12 4 0 0 68 16 375
2018 Financial management 34 38 15 8 4 0 0 73 12 285
2018 Procurement 27 41 16 9 7 0 0 68 16 90
2018 Real property 15 42 20 6 17 0 0 57 23 60
2018 Materiel management 27 38 16 8 12 0 0 65 20 115
2018 Information management 30 38 19 7 6 0 0 68 13 119
2018 Information technology 29 39 18 11 3 0 0 68 14 238
2018 Internal audit 36 28 28 0 8 0 0 64 8 24
2018 Evaluation 16 25 25 23 10 0 1 41 33 91
2018 Policy 33 24 13 22 8 0 0 57 29 77
2018 Project management 45 26 16 9 5 0 0 71 14 132
2018 Other services to the public 25 33 21 14 8 0 0 58 21 272
2018 None of the above 20 34 17 14 14 0 0 55 28 1149
2017 Client contact centre 20 31 29 14 6 0 0 51 21 152
2017 Health care practitioners 28 36 16 11 10 0 0 64 20 773
2017 Federal regulators 14 11 19 14 42 0 0 25 56 17
2017 Compliance, inspection and enforcement 12 23 16 20 29 0 0 35 49 159
2017 Communications or public affairs 55 29 6 9 1 0 0 84 10 71
2017 Access to information and privacy 28 30 18 15 7 0 2 60 22 43
2017 Security 9 22 19 21 29 0 0 31 50 2027
2017 Science and technology 27 42 20 7 4 0 0 69 11 43
2017 Library services 20 36 20 5 19 0 0 56 24 18
2017 Legal services 25 40 20 9 6 0 0 65 15 40
2017 Administration and operations 33 36 12 11 7 0 0 70 18 1410
2017 Human resources 31 42 10 11 6 0 0 73 17 390
2017 Financial management 30 36 18 11 5 0 0 66 16 314
2017 Procurement 28 38 13 10 10 0 1 67 20 92
2017 Real property 30 45 15 4 6 0 0 75 10 74
2017 Materiel management 38 42 8 6 6 0 0 80 12 138
2017 Information management 31 35 17 9 7 0 0 66 16 142
2017 Information technology 27 39 18 10 5 1 0 67 15 258
2017 Internal audit 46 35 10 10 0 0 0 81 10 21
2017 Evaluation 13 38 26 20 3 0 0 51 23 103
2017 Data sciences 52 24 6 6 12 0 0 76 18 17
2017 Policy 38 31 12 12 5 1 1 71 17 78
2017 Project management 35 29 14 16 5 0 1 65 21 150
2017 Other services to the public 22 38 15 14 12 0 0 60 25 299
2017 None of the above 20 33 15 16 15 0 0 53 32 1696
2014 Client contact centre 15 30 25 17 13 0 0 45 30 220
2014 Health care practitioners 18 36 18 14 14 0 0 54 28 880
2014 Federal regulators 10 32 15 28 13 0 2 43 42 25
2014 Compliance, inspection and enforcement 13 31 15 22 19 0 0 44 41 258
2014 Communications or public affairs 35 44 4 13 5 0 0 78 18 76
2014 Access to information and privacy 39 35 12 9 5 0 0 74 14 44
2014 Security 10 26 21 21 21 0 0 36 43 3206
2014 Science and technology 22 47 13 9 8 0 0 69 17 45
2014 Library services 26 26 14 7 27 0 0 52 34 15
2014 Legal services 21 33 22 15 9 0 0 54 24 48
2014 Administration and operations 30 37 14 11 7 0 0 68 18 1806
2014 Human resources 28 39 14 11 8 0 0 68 18 562
2014 Financial management 23 44 14 10 9 0 0 67 19 337
2014 Procurement 22 41 19 9 9 0 0 63 18 83
2014 Real property 25 46 16 10 2 0 0 71 13 96
2014 Materiel management 29 38 15 12 6 0 0 67 18 190
2014 Information management 24 37 21 8 8 0 1 62 17 170
2014 Information technology 31 39 16 8 6 0 0 71 13 293
2014 Internal audit 38 45 7 7 3 0 0 83 10 29
2014 Evaluation 18 32 21 15 14 0 0 50 29 136
2014 Other services to the public 21 35 17 15 12 0 0 56 26 437
2014 None of the above 20 33 18 16 13 0 0 53 29 1783

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 14 30 31 14 11 0 0 44 26 154
2018 Health care practitioners 21 38 18 15 8 0 0 59 24 632
2018 Compliance, inspection and enforcement 15 25 16 19 23 0 0 41 43 176
2018 Communications or public affairs 30 42 17 8 3 0 0 71 12 65
2018 Access to information and privacy 27 15 24 26 5 0 3 44 32 37
2018 Security 8 22 20 21 29 0 0 30 50 1658
2018 Science and technology 19 42 6 17 16 0 0 61 33 30
2018 Library services 25 40 14 7 14 0 0 65 21 15
2018 Legal services 22 35 26 9 7 0 0 58 17 39
2018 Administration and operations 27 38 15 12 8 0 0 65 20 1241
2018 Human resources 33 32 15 13 7 0 0 65 20 378
2018 Financial management 34 43 11 7 5 1 0 77 12 284
2018 Procurement 26 39 17 10 8 0 0 65 18 89
2018 Real property 14 31 22 19 13 0 0 46 32 62
2018 Materiel management 24 35 18 14 9 0 0 59 23 116
2018 Information management 27 40 15 11 6 0 0 68 17 118
2018 Information technology 22 43 17 12 5 0 0 66 17 241
2018 Internal audit 40 33 23 4 0 0 0 73 4 24
2018 Evaluation 19 27 19 19 15 0 1 47 34 92
2018 Policy 33 33 11 15 9 0 0 66 24 77
2018 Project management 37 37 12 7 6 0 0 75 13 133
2018 Other services to the public 18 35 18 16 12 1 0 54 28 275
2018 None of the above 18 33 19 17 13 0 0 51 30 1145
2017 Client contact centre 20 40 21 15 4 0 0 60 19 152
2017 Health care practitioners 23 35 18 15 9 0 0 58 24 772
2017 Federal regulators 17 16 10 14 43 0 0 33 57 17
2017 Compliance, inspection and enforcement 13 26 21 20 20 0 0 39 40 159
2017 Communications or public affairs 39 29 11 15 7 0 0 68 22 71
2017 Access to information and privacy 22 37 24 7 11 0 0 59 18 43
2017 Security 7 24 23 21 25 0 0 31 46 2030
2017 Science and technology 18 45 24 7 7 0 0 62 14 42
2017 Library services 15 35 21 24 5 0 0 50 29 18
2017 Legal services 17 52 25 2 4 0 0 69 6 40
2017 Administration and operations 30 39 13 11 7 0 0 69 17 1411
2017 Human resources 31 37 12 15 5 0 0 68 20 389
2017 Financial management 34 35 14 12 4 0 0 70 17 312
2017 Procurement 27 42 16 6 9 0 0 69 15 92
2017 Real property 22 48 18 6 5 0 0 70 12 74
2017 Materiel management 33 41 13 4 9 0 0 74 13 139
2017 Information management 25 42 16 12 3 2 1 68 15 142
2017 Information technology 26 42 16 10 5 1 0 69 15 258
2017 Internal audit 33 54 9 5 0 0 0 86 5 21
2017 Evaluation 20 40 17 20 4 0 0 60 24 103
2017 Data sciences 52 30 0 6 12 0 0 82 18 17
2017 Policy 39 32 15 9 5 0 0 71 14 78
2017 Project management 29 33 15 18 4 0 1 63 23 151
2017 Other services to the public 20 36 17 13 14 0 1 56 27 299
2017 None of the above 17 32 17 18 15 1 0 50 33 1695
2014 Client contact centre 18 31 20 21 10 0 0 49 31 220
2014 Health care practitioners 16 34 18 19 13 0 0 50 32 880
2014 Federal regulators 5 41 17 17 17 0 2 47 35 26
2014 Compliance, inspection and enforcement 13 33 21 16 17 0 0 46 33 257
2014 Communications or public affairs 33 48 4 13 3 0 0 81 15 76
2014 Access to information and privacy 23 36 14 14 10 0 4 61 25 44
2014 Security 9 27 25 21 17 0 0 36 39 3207
2014 Science and technology 20 44 17 12 6 0 0 64 19 45
2014 Library services 25 33 7 0 34 0 0 58 34 15
2014 Legal services 18 29 32 12 10 0 0 47 21 48
2014 Administration and operations 30 37 15 12 5 0 0 68 17 1803
2014 Human resources 26 44 13 10 7 0 0 70 17 562
2014 Financial management 25 37 18 13 7 0 0 63 19 337
2014 Procurement 25 38 19 11 6 1 0 64 17 83
2014 Real property 16 43 23 15 3 0 0 59 19 96
2014 Materiel management 29 35 13 15 7 0 0 64 23 190
2014 Information management 28 40 12 11 6 0 2 70 17 170
2014 Information technology 29 44 15 8 3 0 0 73 12 293
2014 Internal audit 32 44 10 7 3 4 0 79 11 29
2014 Evaluation 16 41 19 18 5 0 1 58 23 136
2014 Other services to the public 21 35 18 15 11 0 0 56 26 437
2014 None of the above 19 33 20 16 12 0 0 52 28 1782

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 8 28 26 18 14 6 1 39 34 156
2018 Health care practitioners 16 32 26 13 10 3 0 49 24 634
2018 Compliance, inspection and enforcement 9 19 27 19 23 3 0 29 43 177
2018 Communications or public affairs 38 38 14 5 3 1 0 78 9 66
2018 Access to information and privacy 20 27 34 12 8 0 0 47 19 36
2018 Security 5 21 23 18 31 2 0 27 50 1667
2018 Science and technology 19 42 16 11 12 0 0 61 23 31
2018 Library services 16 62 14 7 0 0 0 78 7 15
2018 Legal services 8 34 26 8 16 8 0 45 26 39
2018 Administration and operations 20 37 23 12 8 1 0 57 20 1247
2018 Human resources 25 36 22 10 6 2 0 61 17 376
2018 Financial management 17 41 25 11 4 1 1 59 15 283
2018 Procurement 16 39 22 14 9 0 0 55 23 92
2018 Real property 8 36 27 11 17 0 2 44 28 60
2018 Materiel management 19 42 25 6 9 0 0 60 14 115
2018 Information management 17 36 25 14 6 2 0 55 20 120
2018 Information technology 18 39 25 12 5 2 0 58 17 236
2018 Internal audit 16 40 28 4 4 8 0 60 9 24
2018 Evaluation 6 20 40 18 13 2 0 27 32 92
2018 Policy 18 38 12 11 17 4 0 58 29 76
2018 Project management 28 32 25 11 4 0 0 60 15 133
2018 Other services to the public 15 29 26 14 12 3 0 46 27 279
2018 None of the above 14 31 23 16 14 2 0 46 31 1151
2017 Client contact centre 9 26 38 13 9 5 1 36 23 149
2017 Health care practitioners 15 36 22 13 10 4 0 53 24 774
2017 Federal regulators 5 16 18 12 49 0 0 21 61 17
2017 Compliance, inspection and enforcement 9 20 25 23 23 1 0 29 46 160
2017 Communications or public affairs 31 44 15 4 4 3 0 77 8 71
2017 Access to information and privacy 25 23 28 13 4 4 2 51 19 44
2017 Security 6 19 24 20 28 3 0 26 50 2039
2017 Science and technology 13 45 22 14 6 0 0 57 20 43
2017 Library services 20 32 23 10 10 0 6 54 21 18
2017 Legal services 11 32 22 9 21 4 0 45 32 40
2017 Administration and operations 21 37 19 12 8 4 0 60 21 1409
2017 Human resources 22 38 23 10 4 4 0 62 14 391
2017 Financial management 22 34 23 10 5 4 0 59 16 314
2017 Procurement 17 32 24 10 8 7 1 54 21 91
2017 Real property 18 45 17 12 8 0 0 63 20 74
2017 Materiel management 26 43 15 8 8 0 1 69 16 141
2017 Information management 18 38 20 11 5 6 1 61 18 143
2017 Information technology 19 36 25 12 5 4 0 57 18 258
2017 Internal audit 18 53 19 10 0 0 0 71 10 21
2017 Evaluation 11 22 36 19 7 5 0 35 27 103
2017 Data sciences 23 47 12 12 0 6 0 75 13 17
2017 Policy 25 34 17 13 8 2 0 60 22 78
2017 Project management 17 39 17 16 8 3 1 58 24 150
2017 Other services to the public 16 35 18 15 14 2 0 52 30 299
2017 None of the above 13 31 23 14 16 3 0 45 31 1705

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 41 18 10 7 0 1 64 17 157
2018 Health care practitioners 33 34 14 11 7 0 1 67 19 634
2018 Compliance, inspection and enforcement 22 30 15 12 20 0 0 53 32 175
2018 Communications or public affairs 45 37 7 9 3 0 0 81 12 66
2018 Access to information and privacy 51 28 13 5 0 0 2 81 5 37
2018 Security 13 29 19 19 20 0 0 41 40 1663
2018 Science and technology 47 27 13 2 10 0 0 74 12 32
2018 Library services 62 31 0 0 7 0 0 93 7 15
2018 Legal services 20 37 16 9 18 0 0 57 27 39
2018 Administration and operations 37 36 11 10 6 0 0 73 16 1242
2018 Human resources 47 33 9 7 4 0 0 80 11 375
2018 Financial management 42 40 10 6 2 0 0 82 8 284
2018 Procurement 39 36 16 5 3 0 0 75 9 92
2018 Real property 23 39 15 12 11 0 0 62 23 62
2018 Materiel management 33 31 21 7 8 0 0 64 15 117
2018 Information management 47 26 14 8 3 0 1 74 11 119
2018 Information technology 41 38 10 7 2 1 0 81 9 240
2018 Internal audit 62 30 4 0 4 0 0 92 4 23
2018 Evaluation 40 26 13 12 8 0 0 67 20 92
2018 Policy 47 32 10 10 1 0 0 79 11 79
2018 Project management 44 37 9 6 5 0 0 81 10 133
2018 Other services to the public 29 36 12 14 8 0 0 66 22 278
2018 None of the above 28 37 14 11 9 0 0 65 21 1149
2017 Client contact centre 28 31 21 15 3 0 1 60 19 152
2017 Health care practitioners 29 36 12 12 10 0 1 66 22 771
2017 Federal regulators 16 13 18 0 53 0 0 29 53 17
2017 Compliance, inspection and enforcement 17 29 15 18 22 0 0 45 39 160
2017 Communications or public affairs 41 38 7 10 4 0 0 79 14 71
2017 Access to information and privacy 34 37 11 11 7 0 0 71 18 44
2017 Security 12 28 18 19 22 0 0 40 42 2038
2017 Science and technology 38 41 15 3 2 0 0 80 5 41
2017 Library services 29 35 20 10 5 0 0 65 15 18
2017 Legal services 16 48 11 17 8 0 0 64 25 40
2017 Administration and operations 37 34 11 11 7 0 1 72 17 1412
2017 Human resources 44 36 6 9 4 0 0 81 13 391
2017 Financial management 41 38 11 5 4 0 1 80 9 315
2017 Procurement 40 33 11 6 10 0 0 73 15 92
2017 Real property 29 47 12 5 7 0 0 76 12 75
2017 Materiel management 40 33 16 6 5 0 1 73 11 141
2017 Information management 31 47 10 8 3 1 1 79 11 142
2017 Information technology 46 34 8 5 5 1 0 81 11 257
2017 Internal audit 61 25 5 5 5 0 0 86 10 21
2017 Evaluation 37 38 11 7 5 2 0 76 12 104
2017 Data sciences 70 24 6 0 0 0 0 94 0 17
2017 Policy 47 29 9 15 0 0 0 76 15 77
2017 Project management 33 41 13 7 5 0 1 75 12 148
2017 Other services to the public 29 38 9 13 10 0 1 68 23 299
2017 None of the above 26 33 13 13 14 0 1 59 27 1700
2014 Client contact centre 21 31 22 12 12 0 1 53 25 220
2014 Health care practitioners 23 34 15 14 12 0 1 58 27 879
2014 Federal regulators 13 29 10 26 20 0 2 43 47 26
2014 Compliance, inspection and enforcement 22 34 16 13 14 1 1 56 28 256
2014 Communications or public affairs 44 35 1 13 6 0 0 80 19 76
2014 Access to information and privacy 31 40 4 14 9 0 2 72 23 44
2014 Security 13 30 20 18 18 1 0 44 37 3205
2014 Science and technology 40 41 13 6 0 0 0 80 6 45
2014 Library services 25 26 7 21 20 0 0 52 41 15
2014 Legal services 20 25 22 22 11 0 0 45 33 48
2014 Administration and operations 37 33 12 11 7 0 1 70 18 1804
2014 Human resources 38 35 10 11 5 0 0 73 17 561
2014 Financial management 37 35 13 7 8 0 1 73 15 337
2014 Procurement 25 44 10 11 8 0 2 71 19 83
2014 Real property 27 34 22 12 3 1 0 62 15 96
2014 Materiel management 40 36 10 8 5 0 1 76 13 190
2014 Information management 38 35 12 8 4 1 2 76 12 169
2014 Information technology 46 35 12 4 2 1 1 82 6 292
2014 Internal audit 45 34 4 10 7 0 0 80 17 29
2014 Evaluation 28 38 17 10 6 0 2 67 16 135
2014 Other services to the public 27 36 14 9 13 1 1 64 23 436
2014 None of the above 25 36 16 12 11 1 0 61 23 1783

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 30 42 16 9 3 0 1 72 12 155
2018 Health care practitioners 23 36 22 11 8 0 0 58 19 632
2018 Compliance, inspection and enforcement 27 27 21 11 9 0 5 57 21 176
2018 Communications or public affairs 40 24 24 11 1 0 0 63 13 66
2018 Access to information and privacy 41 25 12 15 7 0 0 67 22 37
2018 Security 29 35 21 7 5 0 3 67 12 1667
2018 Science and technology 35 39 12 14 0 0 0 74 14 32
2018 Library services 34 31 7 14 7 7 0 70 22 15
2018 Legal services 29 20 25 18 8 0 0 49 26 39
2018 Administration and operations 31 31 19 11 8 0 0 62 20 1250
2018 Human resources 28 28 20 13 11 0 0 56 24 378
2018 Financial management 41 33 17 6 3 0 0 74 9 286
2018 Procurement 28 38 19 8 6 0 0 66 14 91
2018 Real property 12 35 20 24 8 0 0 47 33 62
2018 Materiel management 36 36 14 10 3 0 1 72 13 117
2018 Information management 40 28 15 10 7 0 1 69 16 118
2018 Information technology 35 36 16 8 4 0 0 71 12 241
2018 Internal audit 71 21 4 4 0 0 0 92 4 23
2018 Evaluation 25 32 30 8 4 0 0 58 12 92
2018 Policy 40 34 15 4 6 0 1 75 10 77
2018 Project management 24 32 24 15 5 0 0 56 20 134
2018 Other services to the public 29 32 22 9 8 0 0 61 17 280
2018 None of the above 30 31 22 9 6 0 1 62 15 1156
2017 Client contact centre 40 39 14 4 2 0 1 80 6 152
2017 Health care practitioners 23 40 20 12 5 0 0 63 18 773
2017 Federal regulators 22 23 32 19 4 0 0 45 23 17
2017 Compliance, inspection and enforcement 35 32 18 10 5 0 0 67 15 160
2017 Communications or public affairs 29 37 18 11 5 0 1 67 15 71
2017 Access to information and privacy 29 25 18 9 20 0 0 54 28 44
2017 Security 33 37 18 6 2 0 3 72 9 2041
2017 Science and technology 33 43 9 12 2 0 2 77 14 43
2017 Library services 35 10 35 15 0 0 6 47 16 18
2017 Legal services 22 37 26 7 8 0 0 59 15 40
2017 Administration and operations 30 35 20 10 5 0 0 65 15 1411
2017 Human resources 23 39 22 9 7 0 0 62 16 390
2017 Financial management 36 41 14 5 4 0 0 77 8 315
2017 Procurement 36 42 12 8 2 0 0 78 10 92
2017 Real property 20 35 21 14 10 0 0 55 24 75
2017 Materiel management 44 33 16 3 3 0 0 77 6 141
2017 Information management 38 34 16 4 7 0 1 73 11 143
2017 Information technology 41 40 10 6 1 0 2 82 7 258
2017 Internal audit 58 42 0 0 0 0 0 100 0 21
2017 Evaluation 24 44 15 10 6 0 0 69 16 104
2017 Data sciences 24 58 18 0 0 0 0 82 0 17
2017 Policy 27 51 15 5 0 0 1 80 5 78
2017 Project management 28 35 24 7 4 0 1 64 11 151
2017 Other services to the public 36 31 20 9 5 0 0 66 14 299
2017 None of the above 31 35 20 8 4 1 2 68 12 1706
2014 Client contact centre 31 37 21 9 2 0 0 68 11 220
2014 Health care practitioners 22 38 22 10 8 0 0 60 18 880
2014 Federal regulators 32 44 2 12 10 0 0 75 22 26
2014 Compliance, inspection and enforcement 33 33 16 10 7 0 1 67 18 258
2014 Communications or public affairs 37 45 4 11 4 0 0 81 15 75
2014 Access to information and privacy 14 36 19 16 12 0 2 51 29 44
2014 Security 29 37 23 7 3 0 2 67 10 3205
2014 Science and technology 34 27 24 14 2 0 0 60 16 45
2014 Library services 26 32 7 7 20 7 0 63 29 15
2014 Legal services 16 47 20 8 6 0 3 65 15 48
2014 Administration and operations 29 33 23 10 5 0 0 62 15 1804
2014 Human resources 21 35 22 13 8 0 0 57 21 562
2014 Financial management 29 35 19 9 7 0 0 64 16 337
2014 Procurement 29 40 25 4 2 0 1 69 6 83
2014 Real property 27 38 19 8 8 0 0 64 17 95
2014 Materiel management 36 33 17 9 5 0 0 69 14 190
2014 Information management 34 34 20 5 5 0 2 69 11 170
2014 Information technology 36 42 16 4 2 0 0 78 6 293
2014 Internal audit 46 31 7 10 7 0 0 76 17 29
2014 Evaluation 24 40 21 10 4 0 0 64 15 136
2014 Other services to the public 24 34 24 9 7 0 0 59 17 437
2014 None of the above 29 34 22 9 5 0 1 64 14 1783

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Client contact centre 18 57 24 157
2018 Health care practitioners 15 48 37 630
2018 Compliance, inspection and enforcement 16 43 42 177
2018 Communications or public affairs 36 36 28 66
2018 Access to information and privacy 35 34 31 37
2018 Security 16 49 35 1669
2018 Science and technology 19 55 27 31
2018 Library services 13 73 14 15
2018 Legal services 25 40 35 38
2018 Administration and operations 23 39 38 1253
2018 Human resources 31 32 38 378
2018 Financial management 29 36 35 286
2018 Procurement 20 54 26 94
2018 Real property 26 44 30 62
2018 Materiel management 13 47 40 116
2018 Information management 22 39 39 119
2018 Information technology 25 40 35 242
2018 Internal audit 27 28 45 24
2018 Evaluation 12 66 22 91
2018 Policy 29 35 36 79
2018 Project management 26 39 35 135
2018 Other services to the public 16 53 31 278
2018 None of the above 17 48 34 1157
2017 Client contact centre 22 50 28 152
2017 Health care practitioners 15 55 30 774
2017 Federal regulators 8 9 83 17
2017 Compliance, inspection and enforcement 24 53 23 160
2017 Communications or public affairs 34 34 32 70
2017 Access to information and privacy 35 35 30 44
2017 Security 16 51 34 2039
2017 Science and technology 13 62 25 43
2017 Library services 10 56 34 18
2017 Legal services 19 51 30 40
2017 Administration and operations 22 42 36 1413
2017 Human resources 32 32 36 391
2017 Financial management 27 41 32 315
2017 Procurement 17 51 32 92
2017 Real property 25 44 31 75
2017 Materiel management 16 48 36 141
2017 Information management 26 35 39 143
2017 Information technology 25 41 34 258
2017 Internal audit 28 28 44 21
2017 Evaluation 13 69 17 104
2017 Data sciences 23 52 24 17
2017 Policy 34 28 38 78
2017 Project management 30 38 32 151
2017 Other services to the public 20 52 27 299
2017 None of the above 16 52 32 1703
2014 Client contact centre 21 56 23 221
2014 Health care practitioners 17 47 36 880
2014 Federal regulators 16 52 32 26
2014 Compliance, inspection and enforcement 20 53 26 259
2014 Communications or public affairs 22 42 36 77
2014 Access to information and privacy 39 31 30 44
2014 Security 13 56 31 3209
2014 Science and technology 18 60 21 45
2014 Library services 35 34 31 15
2014 Legal services 8 51 40 48
2014 Administration and operations 26 40 33 1805
2014 Human resources 43 26 32 563
2014 Financial management 32 35 33 336
2014 Procurement 18 46 36 82
2014 Real property 22 37 41 96
2014 Materiel management 15 41 44 190
2014 Information management 20 40 40 170
2014 Information technology 17 47 36 293
2014 Internal audit 27 39 34 29
2014 Evaluation 20 63 17 136
2014 Other services to the public 14 52 34 437
2014 None of the above 16 52 32 1782

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Client contact centre 33 38 18 0 6 4 35
2018 Health care practitioners 35 16 18 24 1 7 97
2018 Compliance, inspection and enforcement 17 33 21 10 10 9 33
2018 Communications or public affairs 14 27 37 0 11 11 22
2018 Access to information and privacy 7 43 34 0 16 0 14
2018 Security 21 30 22 16 2 9 281
2018 Legal services 13 51 28 0 8 0 12
2018 Administration and operations 22 39 20 3 10 6 297
2018 Human resources 12 38 30 3 9 7 118
2018 Financial management 13 40 33 9 3 2 82
2018 Procurement 40 25 15 6 14 0 18
2018 Real property 27 0 27 29 0 17 17
2018 Materiel management 38 40 16 7 0 0 16
2018 Information management 25 32 18 3 11 10 28
2018 Information technology 21 29 33 5 6 6 62
2018 Evaluation 26 28 37 0 0 10 11
2018 Policy 4 36 45 7 9 0 24
2018 Project management 22 42 34 0 2 0 38
2018 Other services to the public 22 43 18 7 3 7 46
2018 None of the above 24 27 25 12 4 8 205
2017 Client contact centre 54 22 14 2 5 3 34
2017 Health care practitioners 28 14 24 20 8 7 118
2017 Compliance, inspection and enforcement 12 7 30 30 2 19 36
2017 Communications or public affairs 16 37 27 0 12 8 25
2017 Access to information and privacy 6 37 31 7 7 13 16
2017 Security 22 33 21 18 1 5 316
2017 Administration and operations 21 38 21 7 9 4 324
2017 Human resources 14 48 19 3 6 9 123
2017 Financial management 18 25 33 3 10 10 87
2017 Procurement 27 30 31 0 5 7 17
2017 Real property 37 19 14 30 0 0 20
2017 Materiel management 39 32 17 9 0 4 23
2017 Information management 25 17 36 0 14 8 36
2017 Information technology 20 32 38 6 2 2 65
2017 Evaluation 14 36 33 17 0 0 12
2017 Policy 14 37 19 11 15 4 25
2017 Project management 15 42 24 6 8 6 44
2017 Other services to the public 37 26 21 3 6 8 61
2017 None of the above 25 27 21 11 5 11 270
2014 Client contact centre 38 20 17 11 9999 14 49
2014 Health care practitioners 27 17 16 31 9999 9 146
2014 Compliance, inspection and enforcement 20 42 25 14 9999 0 57
2014 Communications or public affairs 17 51 21 11 9999 0 17
2014 Access to information and privacy 20 21 48 0 9999 11 17
2014 Security 22 33 17 20 9999 8 444
2014 Administration and operations 23 36 25 5 9999 12 478
2014 Human resources 14 27 33 4 9999 22 243
2014 Financial management 9 35 40 9 9999 6 106
2014 Procurement 35 20 19 6 9999 20 15
2014 Real property 23 45 13 14 9999 5 23
2014 Materiel management 47 23 16 4 9999 11 29
2014 Information management 20 26 29 6 9999 19 34
2014 Information technology 20 30 24 12 9999 13 50
2014 Evaluation 26 37 28 7 9999 3 30
2014 Other services to the public 27 19 22 17 9999 14 62
2014 None of the above 29 23 22 13 9999 13 288
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 28 48 14 9 1 0 1 76 10 154
2018 Health care practitioners 33 46 14 5 3 0 0 79 8 633
2018 Compliance, inspection and enforcement 27 43 14 8 8 0 0 70 16 177
2018 Communications or public affairs 54 37 3 3 2 1 0 92 4 66
2018 Access to information and privacy 55 38 5 0 0 0 3 95 0 37
2018 Security 17 38 18 13 13 1 0 55 26 1668
2018 Science and technology 26 44 15 9 6 0 0 70 14 30
2018 Library services 60 33 7 0 0 0 0 93 0 15
2018 Legal services 24 41 22 0 13 0 0 65 13 38
2018 Administration and operations 46 39 9 3 2 0 0 85 5 1247
2018 Human resources 44 40 10 5 1 1 0 84 5 378
2018 Financial management 42 44 10 2 2 0 0 86 4 286
2018 Procurement 33 49 12 3 1 1 0 83 5 92
2018 Real property 20 45 18 12 3 2 0 67 15 61
2018 Materiel management 38 37 18 3 4 0 0 75 7 116
2018 Information management 43 39 9 5 4 0 0 82 9 119
2018 Information technology 36 45 12 4 2 1 0 82 6 239
2018 Internal audit 36 60 0 4 0 0 0 96 4 24
2018 Evaluation 33 43 11 11 1 0 0 76 12 91
2018 Policy 50 36 6 5 2 0 0 87 7 77
2018 Project management 51 34 8 4 3 0 0 85 7 134
2018 Other services to the public 40 37 12 7 3 0 0 77 11 275
2018 None of the above 36 43 10 5 5 0 0 79 10 1153
2017 Client contact centre 24 53 17 3 1 1 0 78 4 151
2017 Health care practitioners 36 41 13 7 3 0 0 77 10 774
2017 Federal regulators 39 8 24 9 20 0 0 47 29 17
2017 Compliance, inspection and enforcement 19 37 17 18 9 0 0 56 27 160
2017 Communications or public affairs 55 36 4 2 1 1 0 92 4 71
2017 Access to information and privacy 35 40 16 4 4 0 0 75 9 44
2017 Security 16 33 21 13 16 1 0 50 29 2036
2017 Science and technology 34 40 10 13 2 0 0 74 16 43
2017 Library services 54 25 11 11 0 0 0 79 11 18
2017 Legal services 38 48 12 0 2 0 0 86 2 40
2017 Administration and operations 43 43 8 5 2 0 0 85 7 1409
2017 Human resources 43 42 8 6 1 0 0 85 7 391
2017 Financial management 39 43 11 4 2 0 0 83 6 315
2017 Procurement 31 45 12 6 3 2 1 79 9 92
2017 Real property 36 38 18 1 5 1 0 75 7 74
2017 Materiel management 44 37 11 3 5 1 0 81 8 141
2017 Information management 36 44 10 6 2 2 0 82 8 142
2017 Information technology 30 45 12 7 5 1 0 76 12 258
2017 Internal audit 60 26 9 5 0 0 0 86 5 21
2017 Evaluation 31 47 10 10 2 0 0 78 12 102
2017 Data sciences 47 53 0 0 0 0 0 100 0 17
2017 Policy 48 38 6 7 1 0 0 85 8 78
2017 Project management 38 45 6 9 2 0 1 83 11 151
2017 Other services to the public 34 49 8 4 5 0 0 83 9 298
2017 None of the above 30 40 14 8 8 1 0 71 16 1698
2014 Client contact centre 31 37 17 7 7 2 0 69 14 220
2014 Health care practitioners 26 42 17 9 6 0 0 69 15 879
2014 Federal regulators 15 41 12 17 13 2 0 58 30 26
2014 Compliance, inspection and enforcement 28 42 10 8 11 1 0 70 19 258
2014 Communications or public affairs 46 44 6 1 1 1 0 91 3 76
2014 Access to information and privacy 46 41 6 4 3 0 0 87 7 44
2014 Security 16 37 22 13 11 1 0 54 24 3206
2014 Science and technology 30 49 8 11 2 0 0 79 13 45
2014 Library services 45 21 7 13 14 0 0 65 27 15
2014 Legal services 41 39 11 3 6 0 0 80 9 48
2014 Administration and operations 40 42 10 5 3 0 0 82 7 1806
2014 Human resources 38 41 11 7 3 0 0 79 10 562
2014 Financial management 35 46 11 4 4 1 0 81 8 337
2014 Procurement 25 49 12 7 5 2 0 76 12 83
2014 Real property 35 43 16 4 1 1 1 79 5 96
2014 Materiel management 35 41 15 4 4 1 0 77 7 190
2014 Information management 40 44 8 4 2 1 1 85 6 170
2014 Information technology 39 44 11 4 1 0 0 83 5 293
2014 Internal audit 56 34 7 0 3 0 0 90 3 29
2014 Evaluation 26 48 14 8 3 1 1 75 11 136
2014 Other services to the public 36 40 13 6 5 1 0 76 11 437
2014 None of the above 31 41 14 7 6 1 0 72 13 1781

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 43 20 15 6 0 0 59 21 156
2018 Health care practitioners 20 42 20 12 6 0 0 63 17 634
2018 Compliance, inspection and enforcement 13 37 15 18 15 2 0 51 34 176
2018 Communications or public affairs 45 42 8 2 0 0 3 90 2 65
2018 Access to information and privacy 21 60 11 5 3 0 0 81 8 36
2018 Security 8 31 23 18 19 0 0 39 38 1668
2018 Science and technology 23 26 29 13 9 0 0 49 22 32
2018 Library services 27 58 8 8 0 0 0 85 8 14
2018 Legal services 16 48 20 10 6 0 0 63 16 39
2018 Administration and operations 24 45 17 9 4 1 0 69 14 1242
2018 Human resources 29 44 15 8 2 1 0 74 11 373
2018 Financial management 26 48 18 5 2 0 0 74 8 282
2018 Procurement 21 53 14 6 5 0 0 74 11 93
2018 Real property 13 27 29 19 12 0 0 41 30 61
2018 Materiel management 21 35 22 18 5 0 0 55 23 115
2018 Information management 25 52 11 8 4 0 0 77 11 120
2018 Information technology 15 46 19 13 7 1 0 61 19 239
2018 Internal audit 38 53 4 4 0 0 0 92 4 24
2018 Evaluation 13 44 21 17 4 0 0 58 21 92
2018 Policy 34 45 7 7 7 0 0 79 14 77
2018 Project management 30 43 17 6 4 0 0 73 10 135
2018 Other services to the public 19 38 20 15 8 0 0 57 23 279
2018 None of the above 16 38 20 16 9 1 0 55 25 1150
2017 Client contact centre 18 44 25 6 5 2 0 63 12 152
2017 Health care practitioners 23 42 15 10 7 2 0 67 18 774
2017 Federal regulators 9 20 9 19 44 0 0 28 63 17
2017 Compliance, inspection and enforcement 11 34 19 20 15 0 0 45 35 160
2017 Communications or public affairs 38 49 9 4 0 0 0 87 4 71
2017 Access to information and privacy 18 42 18 9 7 4 2 64 17 44
2017 Security 9 30 25 17 19 1 0 40 35 2037
2017 Science and technology 19 49 16 11 5 0 0 67 16 41
2017 Library services 29 21 21 0 24 0 6 53 25 18
2017 Legal services 21 36 18 21 4 0 0 57 25 40
2017 Administration and operations 25 42 17 10 5 1 0 68 15 1409
2017 Human resources 30 44 16 6 2 1 0 75 9 390
2017 Financial management 23 47 13 9 7 1 0 71 16 315
2017 Procurement 15 51 20 8 4 2 0 67 12 91
2017 Real property 15 42 25 11 7 1 0 57 17 75
2017 Materiel management 22 46 17 8 8 0 0 67 15 140
2017 Information management 20 49 14 12 3 2 1 70 15 143
2017 Information technology 20 43 21 11 4 1 0 63 15 258
2017 Internal audit 37 49 14 0 0 0 0 86 0 21
2017 Evaluation 15 52 23 5 5 0 0 67 10 104
2017 Data sciences 29 53 6 6 6 0 0 82 12 17
2017 Policy 36 44 9 7 4 0 0 80 11 78
2017 Project management 22 39 17 15 6 0 1 62 21 151
2017 Other services to the public 19 39 20 11 9 1 1 59 21 298
2017 None of the above 18 35 19 15 12 1 0 53 28 1697
2014 Client contact centre 15 36 25 15 9 0 0 51 24 221
2014 Health care practitioners 14 41 22 13 7 2 0 57 21 880
2014 Federal regulators 7 30 31 20 8 5 0 38 29 26
2014 Compliance, inspection and enforcement 17 34 24 14 11 0 0 51 25 258
2014 Communications or public affairs 36 49 5 9 0 1 0 86 9 76
2014 Access to information and privacy 33 39 13 5 7 4 0 75 12 44
2014 Security 11 34 24 16 13 1 0 46 29 3214
2014 Science and technology 25 35 28 4 2 6 0 64 7 45
2014 Library services 19 39 14 14 14 0 0 58 28 15
2014 Legal services 11 40 24 13 9 2 0 53 23 48
2014 Administration and operations 26 39 16 12 6 1 0 66 18 1805
2014 Human resources 24 45 17 8 4 1 0 70 13 563
2014 Financial management 19 43 18 10 8 2 1 63 19 336
2014 Procurement 14 39 27 14 6 0 0 53 20 83
2014 Real property 19 38 25 12 5 1 0 58 17 96
2014 Materiel management 21 38 20 9 10 1 1 60 20 189
2014 Information management 26 42 17 8 5 1 1 69 13 170
2014 Information technology 28 43 15 8 4 1 0 72 13 293
2014 Internal audit 58 32 3 7 0 0 0 90 7 29
2014 Evaluation 19 45 19 8 10 0 0 63 18 136
2014 Other services to the public 22 36 21 11 7 2 0 60 19 436
2014 None of the above 17 35 21 15 11 1 0 52 27 1780

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 9 43 28 16 3 0 0 19 52 157
2018 Health care practitioners 11 36 30 17 5 1 1 22 48 632
2018 Compliance, inspection and enforcement 16 40 30 8 5 1 0 13 57 177
2018 Communications or public affairs 13 14 44 17 11 0 1 29 27 65
2018 Access to information and privacy 10 15 39 24 7 0 6 33 26 36
2018 Security 22 34 31 9 3 1 2 12 57 1666
2018 Science and technology 8 17 41 23 6 0 4 30 27 32
2018 Library services 0 28 34 31 7 0 0 38 28 15
2018 Legal services 21 30 23 26 0 0 0 26 51 39
2018 Administration and operations 13 27 36 17 6 0 1 24 40 1245
2018 Human resources 14 29 37 14 5 1 0 19 44 377
2018 Financial management 5 22 39 25 8 0 1 33 27 285
2018 Procurement 13 30 38 17 2 0 0 20 43 92
2018 Real property 21 34 35 7 3 0 0 10 54 62
2018 Materiel management 10 37 37 8 7 0 1 15 48 117
2018 Information management 11 30 37 15 6 0 0 21 41 119
2018 Information technology 13 27 41 14 3 2 0 17 42 239
2018 Internal audit 13 25 29 16 17 0 0 33 38 23
2018 Evaluation 10 39 33 16 2 0 0 18 50 91
2018 Policy 11 22 40 18 8 1 0 27 33 79
2018 Project management 9 32 40 15 5 0 0 19 41 132
2018 Other services to the public 13 24 44 12 7 1 0 18 37 277
2018 None of the above 14 30 35 15 5 1 1 20 44 1158
2017 Client contact centre 9 31 37 17 4 0 1 21 41 151
2017 Health care practitioners 13 29 35 15 6 1 1 21 43 771
2017 Federal regulators 23 31 26 10 10 0 0 20 54 17
2017 Compliance, inspection and enforcement 21 34 33 8 3 0 1 12 55 160
2017 Communications or public affairs 8 17 40 23 11 2 0 35 25 71
2017 Access to information and privacy 16 27 41 9 7 0 0 16 43 44
2017 Security 20 34 30 8 4 1 2 12 56 2036
2017 Science and technology 2 32 36 17 10 0 3 27 35 42
2017 Library services 14 27 36 17 0 0 6 18 44 17
2017 Legal services 15 21 41 20 4 0 0 24 35 40
2017 Administration and operations 12 28 36 15 7 1 2 22 41 1404
2017 Human resources 19 30 33 12 6 1 0 18 49 388
2017 Financial management 7 21 35 23 13 0 1 37 28 313
2017 Procurement 8 26 38 16 6 2 2 23 36 92
2017 Real property 23 37 30 5 3 0 1 8 61 75
2017 Materiel management 12 27 36 16 8 0 2 24 39 139
2017 Information management 14 24 33 18 8 1 2 27 39 143
2017 Information technology 9 29 44 12 3 2 2 16 39 257
2017 Internal audit 0 19 30 23 18 5 5 46 21 21
2017 Evaluation 19 34 33 8 6 0 0 15 53 104
2017 Data sciences 18 23 47 12 0 0 0 12 41 17
2017 Policy 10 18 47 16 4 2 2 21 30 78
2017 Project management 14 26 37 18 4 0 2 22 40 150
2017 Other services to the public 13 31 33 13 7 0 2 21 45 296
2017 None of the above 18 26 33 14 6 1 4 20 46 1692
2014 Client contact centre 11 43 31 8 5 1 1 14 55 218
2014 Health care practitioners 14 36 33 11 4 0 1 15 51 876
2014 Federal regulators 10 48 20 22 0 0 0 22 58 26
2014 Compliance, inspection and enforcement 15 37 33 10 4 1 1 14 53 257
2014 Communications or public affairs 2 32 44 15 5 0 1 21 35 76
2014 Access to information and privacy 22 37 28 8 5 0 0 13 59 44
2014 Security 14 35 35 11 4 1 1 15 50 3206
2014 Science and technology 6 28 41 17 4 0 3 22 35 45
2014 Library services 34 21 13 13 13 0 6 28 59 15
2014 Legal services 19 42 34 2 2 0 2 3 62 48
2014 Administration and operations 12 31 36 14 7 0 1 21 43 1798
2014 Human resources 17 36 29 12 4 0 1 17 54 561
2014 Financial management 11 32 36 15 5 0 1 20 44 336
2014 Procurement 12 34 30 16 4 2 1 21 48 83
2014 Real property 16 38 29 11 4 0 1 15 55 96
2014 Materiel management 17 24 38 15 6 1 1 21 41 190
2014 Information management 12 27 36 15 5 1 4 21 41 170
2014 Information technology 9 26 41 17 4 1 2 22 36 293
2014 Internal audit 7 20 21 35 14 0 3 50 28 29
2014 Evaluation 16 29 32 14 6 0 3 20 47 136
2014 Other services to the public 14 31 37 9 6 1 2 16 46 435
2014 None of the above 14 31 36 12 6 1 1 18 46 1781

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 36 27 13 4 0 2 17 56 157
2018 Health care practitioners 15 27 30 16 8 2 1 25 44 625
2018 Compliance, inspection and enforcement 27 29 21 14 7 2 1 21 57 176
2018 Communications or public affairs 5 21 31 21 19 0 3 41 27 66
2018 Access to information and privacy 12 33 23 13 16 0 3 30 46 36
2018 Security 29 32 24 10 4 1 1 13 62 1663
2018 Science and technology 9 21 31 17 17 0 4 36 31 32
2018 Library services 4 15 51 8 15 7 0 25 21 14
2018 Legal services 18 35 29 9 2 6 0 12 57 38
2018 Administration and operations 15 27 29 18 9 1 1 27 43 1245
2018 Human resources 20 32 24 14 7 2 1 23 53 376
2018 Financial management 10 24 30 23 12 1 0 35 35 285
2018 Procurement 19 22 32 18 6 1 1 25 42 91
2018 Real property 26 26 26 14 8 0 0 22 52 62
2018 Materiel management 20 25 31 16 7 0 1 23 46 117
2018 Information management 14 28 22 24 8 2 2 33 44 119
2018 Information technology 12 26 35 19 7 2 0 26 38 237
2018 Internal audit 21 13 29 21 17 0 0 38 34 23
2018 Evaluation 9 41 31 15 3 1 0 18 51 90
2018 Policy 12 20 37 17 9 4 1 28 34 79
2018 Project management 17 25 29 17 11 0 0 29 43 134
2018 Other services to the public 19 30 30 11 8 0 1 20 50 275
2018 None of the above 19 27 30 15 8 1 1 23 47 1154
2017 Client contact centre 10 27 34 17 7 2 2 25 39 151
2017 Health care practitioners 14 26 29 19 9 1 2 29 41 768
2017 Federal regulators 57 27 12 0 0 0 4 0 87 17
2017 Compliance, inspection and enforcement 25 28 30 10 5 0 1 15 54 159
2017 Communications or public affairs 9 19 24 22 21 1 3 46 29 70
2017 Access to information and privacy 29 30 23 5 9 0 5 14 62 44
2017 Security 25 30 27 10 4 2 2 15 58 2030
2017 Science and technology 16 23 19 12 23 4 3 38 42 42
2017 Library services 5 15 16 25 20 0 19 56 24 18
2017 Legal services 9 12 47 15 12 4 0 28 23 40
2017 Administration and operations 15 24 31 18 9 1 2 28 40 1404
2017 Human resources 14 33 30 13 8 1 1 21 48 389
2017 Financial management 13 22 29 22 13 1 1 35 35 314
2017 Procurement 15 27 33 13 8 3 1 21 44 91
2017 Real property 19 24 40 8 5 1 3 13 45 75
2017 Materiel management 15 18 29 19 14 0 4 35 35 137
2017 Information management 10 28 32 15 9 3 3 26 40 143
2017 Information technology 8 26 34 18 10 2 2 29 35 258
2017 Internal audit 0 19 40 14 18 5 5 36 21 21
2017 Evaluation 25 28 28 7 9 3 1 16 55 104
2017 Data sciences 12 18 36 24 11 0 0 35 30 17
2017 Policy 12 23 39 21 4 1 0 25 35 78
2017 Project management 15 30 30 17 5 1 2 23 46 149
2017 Other services to the public 17 24 31 14 10 1 3 25 42 295
2017 None of the above 21 25 27 15 8 1 3 24 48 1692
2014 Client contact centre 20 30 29 11 7 2 2 18 52 220
2014 Health care practitioners 19 32 29 13 5 2 1 18 52 877
2014 Federal regulators 10 46 32 13 0 0 0 13 56 26
2014 Compliance, inspection and enforcement 17 28 31 14 7 1 2 22 46 257
2014 Communications or public affairs 4 18 42 18 14 1 3 33 23 76
2014 Access to information and privacy 28 21 25 12 11 0 2 24 50 44
2014 Security 18 32 31 12 5 2 1 17 51 3207
2014 Science and technology 8 27 26 29 5 2 3 36 37 45
2014 Library services 34 28 13 7 13 0 6 21 65 15
2014 Legal services 16 32 33 13 5 0 2 18 48 48
2014 Administration and operations 16 27 28 16 10 1 1 26 44 1796
2014 Human resources 18 26 30 16 8 1 1 24 46 561
2014 Financial management 16 29 30 16 6 1 1 23 46 336
2014 Procurement 20 28 30 10 9 0 2 20 49 83
2014 Real property 14 31 33 9 9 3 1 19 47 96
2014 Materiel management 19 23 29 18 9 1 1 27 43 190
2014 Information management 17 25 24 20 8 2 4 30 44 170
2014 Information technology 10 20 37 20 8 2 2 30 32 292
2014 Internal audit 7 10 27 38 14 0 3 54 18 29
2014 Evaluation 25 24 26 18 4 1 1 23 51 136
2014 Other services to the public 18 24 32 15 6 2 1 23 44 437
2014 None of the above 20 25 31 14 8 2 1 22 46 1781

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 36 33 6 3 0 2 9 57 157
2018 Health care practitioners 15 30 29 12 9 2 2 22 48 630
2018 Compliance, inspection and enforcement 25 26 26 10 9 3 0 20 53 174
2018 Communications or public affairs 17 30 28 15 6 0 4 21 49 66
2018 Access to information and privacy 2 15 34 31 10 0 9 44 19 36
2018 Security 26 29 27 10 4 2 3 14 58 1657
2018 Science and technology 24 27 30 6 7 3 4 14 54 31
2018 Library services 7 34 30 14 7 0 7 23 44 15
2018 Legal services 33 18 25 14 4 6 0 20 54 38
2018 Administration and operations 15 26 32 16 7 2 2 24 43 1243
2018 Human resources 28 27 27 8 7 2 1 15 57 374
2018 Financial management 10 25 39 16 7 1 1 24 36 283
2018 Procurement 26 19 40 8 6 0 1 14 45 91
2018 Real property 26 42 25 3 1 0 3 4 70 62
2018 Materiel management 24 22 34 11 7 0 1 19 46 117
2018 Information management 15 29 28 17 6 2 2 25 46 118
2018 Information technology 23 30 29 8 6 3 0 15 55 240
2018 Internal audit 17 21 28 17 17 0 0 34 38 23
2018 Evaluation 15 32 31 15 4 1 2 19 49 91
2018 Policy 13 31 28 20 5 2 0 26 46 79
2018 Project management 25 34 30 9 2 0 0 11 59 133
2018 Other services to the public 22 23 26 20 6 2 1 26 47 275
2018 None of the above 21 27 28 14 6 1 2 22 50 1154
2017 Client contact centre 16 28 31 15 4 3 3 20 47 151
2017 Health care practitioners 15 25 28 18 8 3 3 27 43 771
2017 Federal regulators 47 31 18 0 4 0 0 4 77 17
2017 Compliance, inspection and enforcement 27 27 27 12 5 0 1 18 55 159
2017 Communications or public affairs 18 18 34 14 10 0 6 25 39 69
2017 Access to information and privacy 14 25 27 21 5 0 9 28 42 43
2017 Security 25 28 27 10 4 3 4 15 56 2035
2017 Science and technology 20 27 21 10 15 5 3 26 51 43
2017 Library services 15 11 21 24 0 5 24 34 36 18
2017 Legal services 6 21 47 19 2 2 2 22 28 40
2017 Administration and operations 17 24 29 17 8 2 3 27 43 1408
2017 Human resources 24 29 24 11 7 3 1 19 56 390
2017 Financial management 12 25 33 18 8 0 2 27 39 313
2017 Procurement 25 25 20 23 5 0 2 29 51 91
2017 Real property 42 26 23 5 2 0 1 8 69 75
2017 Materiel management 17 28 27 17 7 0 4 25 47 138
2017 Information management 7 26 32 18 10 3 4 30 36 143
2017 Information technology 21 28 35 10 4 1 2 14 50 256
2017 Internal audit 10 24 13 35 10 5 5 49 36 21
2017 Evaluation 15 37 26 12 7 1 1 19 54 104
2017 Data sciences 24 29 29 18 0 0 0 18 53 17
2017 Policy 19 30 38 10 3 0 0 12 49 77
2017 Project management 21 34 30 8 6 0 1 14 56 148
2017 Other services to the public 13 27 27 18 10 1 4 29 42 293
2017 None of the above 20 24 27 15 8 1 4 24 47 1696
2014 Client contact centre 20 36 24 9 8 1 2 17 58 217
2014 Health care practitioners 23 30 27 11 5 2 3 17 55 880
2014 Federal regulators 27 35 21 15 0 0 2 15 63 25
2014 Compliance, inspection and enforcement 20 28 26 14 7 2 3 22 50 256
2014 Communications or public affairs 17 29 30 9 8 5 1 18 49 76
2014 Access to information and privacy 27 13 22 15 13 0 10 31 45 44
2014 Security 22 31 28 11 4 2 2 15 56 3208
2014 Science and technology 19 36 25 13 5 0 3 18 57 45
2014 Library services 21 14 39 13 0 0 14 15 40 15
2014 Legal services 27 26 28 8 8 0 3 17 54 48
2014 Administration and operations 19 27 30 14 7 1 2 22 47 1797
2014 Human resources 27 30 27 9 4 1 2 13 59 561
2014 Financial management 22 30 31 10 5 0 1 15 53 336
2014 Procurement 23 36 26 7 6 1 1 13 61 83
2014 Real property 30 35 24 5 3 1 2 8 67 95
2014 Materiel management 18 26 26 18 9 2 1 27 46 190
2014 Information management 14 20 35 15 8 2 6 25 38 170
2014 Information technology 14 29 36 13 4 2 2 18 45 292
2014 Internal audit 7 27 31 31 4 0 0 35 34 29
2014 Evaluation 21 37 17 16 6 1 2 23 60 136
2014 Other services to the public 23 21 30 16 6 0 3 23 46 437
2014 None of the above 20 26 29 14 6 2 2 21 49 1779

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 12 23 33 22 7 0 3 30 36 157
2018 Health care practitioners 8 18 38 23 10 1 1 34 27 628
2018 Compliance, inspection and enforcement 11 17 37 20 10 1 5 32 29 176
2018 Communications or public affairs 5 24 37 25 8 0 0 34 29 66
2018 Access to information and privacy 22 6 38 17 9 0 9 28 30 35
2018 Security 10 14 34 25 9 1 7 37 26 1653
2018 Science and technology 5 22 35 20 19 0 0 39 27 31
2018 Library services 7 8 19 44 22 0 0 66 15 14
2018 Legal services 16 7 40 32 5 0 0 37 23 39
2018 Administration and operations 9 17 36 26 11 0 1 37 26 1234
2018 Human resources 14 20 38 17 10 0 1 27 34 374
2018 Financial management 4 14 35 32 13 0 0 46 19 285
2018 Procurement 14 18 37 25 6 0 0 31 32 92
2018 Real property 10 25 38 24 1 0 1 25 36 62
2018 Materiel management 6 16 36 29 11 0 1 40 23 117
2018 Information management 11 13 36 28 10 2 2 39 25 118
2018 Information technology 8 18 40 23 9 1 0 33 27 238
2018 Internal audit 4 4 33 33 25 0 0 58 8 23
2018 Evaluation 16 26 36 17 5 0 0 22 42 90
2018 Policy 8 17 29 27 18 1 0 46 25 79
2018 Project management 9 19 42 23 7 0 0 30 28 132
2018 Other services to the public 10 17 36 25 10 1 0 36 28 274
2018 None of the above 10 17 36 25 10 0 2 35 28 1148
2017 Client contact centre 9 17 35 30 7 2 1 38 26 151
2017 Health care practitioners 8 18 36 26 10 1 2 37 26 765
2017 Federal regulators 9 56 31 4 0 0 0 4 65 17
2017 Compliance, inspection and enforcement 14 13 40 17 12 0 3 30 28 160
2017 Communications or public affairs 8 18 35 29 7 1 2 37 27 70
2017 Access to information and privacy 24 15 27 14 11 2 5 28 43 44
2017 Security 9 16 33 23 9 2 9 35 28 2028
2017 Science and technology 9 18 17 33 17 3 3 53 29 42
2017 Library services 0 0 22 42 16 0 20 73 0 17
2017 Legal services 9 19 30 32 4 0 5 38 30 40
2017 Administration and operations 9 17 33 26 12 1 2 39 27 1400
2017 Human resources 12 23 38 16 10 1 1 27 35 390
2017 Financial management 6 12 35 27 19 0 1 46 19 312
2017 Procurement 16 15 27 30 11 0 1 42 31 91
2017 Real property 10 25 40 23 1 0 1 24 36 74
2017 Materiel management 8 11 30 33 14 0 4 49 20 134
2017 Information management 7 17 31 27 13 2 3 42 25 141
2017 Information technology 6 19 33 33 8 1 1 42 25 256
2017 Internal audit 0 10 19 44 18 5 5 69 11 21
2017 Evaluation 16 27 36 11 8 1 1 20 43 104
2017 Data sciences 11 24 42 18 6 0 0 24 35 17
2017 Policy 5 18 38 25 13 0 1 38 23 78
2017 Project management 14 21 37 20 6 0 2 26 36 148
2017 Other services to the public 8 21 31 24 11 1 5 38 30 295
2017 None of the above 10 16 32 25 10 1 5 38 28 1691
2014 Client contact centre 11 23 37 16 11 1 2 27 35 216
2014 Health care practitioners 11 21 36 21 7 1 2 29 33 876
2014 Federal regulators 8 21 23 38 0 5 5 42 32 24
2014 Compliance, inspection and enforcement 13 12 33 30 7 1 4 39 26 255
2014 Communications or public affairs 5 25 39 22 5 0 3 28 32 75
2014 Access to information and privacy 17 30 29 18 4 0 2 22 48 44
2014 Security 8 17 35 25 8 2 5 36 27 3194
2014 Science and technology 8 17 37 29 7 0 3 37 26 45
2014 Library services 27 14 14 19 19 0 6 41 44 15
2014 Legal services 16 16 34 22 6 0 5 30 34 48
2014 Administration and operations 9 21 36 23 9 1 1 33 30 1787
2014 Human resources 19 27 31 15 6 1 1 21 47 560
2014 Financial management 8 22 38 21 10 0 1 31 30 336
2014 Procurement 16 19 35 20 11 0 0 31 34 83
2014 Real property 9 28 37 17 8 0 1 26 37 96
2014 Materiel management 8 18 30 30 12 1 2 43 26 188
2014 Information management 12 16 30 29 8 1 5 39 29 170
2014 Information technology 10 12 40 28 7 1 1 36 23 292
2014 Internal audit 10 17 31 31 11 0 0 42 27 29
2014 Evaluation 14 18 38 23 6 0 1 29 33 136
2014 Other services to the public 13 16 33 27 8 0 3 37 29 434
2014 None of the above 10 17 35 25 10 1 2 36 28 1770

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 31 33 8 2 0 3 10 56 155
2018 Health care practitioners 33 28 24 9 4 1 1 14 62 630
2018 Compliance, inspection and enforcement 30 22 27 6 12 1 1 19 53 177
2018 Communications or public affairs 28 23 32 7 8 1 0 16 51 66
2018 Access to information and privacy 28 12 34 17 3 0 6 21 42 35
2018 Security 29 27 26 11 4 1 3 16 58 1661
2018 Science and technology 18 32 12 21 14 0 3 36 51 32
2018 Library services 25 14 32 22 0 7 0 23 42 15
2018 Legal services 28 19 37 6 3 6 0 10 50 39
2018 Administration and operations 24 27 25 14 8 1 1 22 52 1239
2018 Human resources 25 30 22 13 10 0 1 23 55 376
2018 Financial management 15 25 26 21 12 1 0 34 40 282
2018 Procurement 30 33 17 11 9 0 0 20 62 92
2018 Real property 28 33 28 7 3 0 1 10 62 62
2018 Materiel management 34 26 18 11 10 0 1 21 61 117
2018 Information management 31 23 18 15 8 2 3 24 57 119
2018 Information technology 26 29 29 7 7 1 1 14 56 237
2018 Internal audit 12 25 30 13 21 0 0 34 37 23
2018 Evaluation 35 34 17 9 3 2 1 12 71 91
2018 Policy 23 18 19 24 12 3 0 38 42 79
2018 Project management 15 28 37 16 3 0 0 20 43 132
2018 Other services to the public 31 26 26 10 6 1 0 16 58 275
2018 None of the above 29 26 25 12 6 1 2 18 57 1157
2017 Client contact centre 20 28 23 19 7 2 1 27 49 151
2017 Health care practitioners 31 27 24 10 7 0 1 17 59 770
2017 Federal regulators 32 28 33 4 4 0 0 8 59 17
2017 Compliance, inspection and enforcement 30 21 28 12 7 0 2 19 52 160
2017 Communications or public affairs 22 29 24 10 9 3 3 20 54 70
2017 Access to information and privacy 25 20 24 12 5 0 15 19 53 43
2017 Security 22 26 28 14 5 1 4 20 50 2036
2017 Science and technology 16 28 18 14 20 0 5 36 46 43
2017 Library services 16 29 10 10 16 0 19 32 56 18
2017 Legal services 22 18 31 23 2 4 0 26 42 40
2017 Administration and operations 22 24 27 14 10 1 3 24 48 1406
2017 Human resources 23 30 26 12 7 1 1 19 54 388
2017 Financial management 15 22 27 22 13 0 1 36 37 315
2017 Procurement 23 21 24 19 8 0 5 28 46 90
2017 Real property 26 20 40 10 3 0 1 13 46 75
2017 Materiel management 21 27 27 15 7 0 3 23 50 137
2017 Information management 24 22 27 13 9 2 3 23 48 142
2017 Information technology 19 30 30 12 5 1 3 18 51 257
2017 Internal audit 10 23 30 18 14 5 0 33 35 21
2017 Evaluation 39 22 24 6 8 1 0 15 61 104
2017 Data sciences 29 24 30 18 0 0 0 18 52 17
2017 Policy 14 25 29 18 10 1 2 29 40 78
2017 Project management 21 24 32 15 4 0 2 20 47 150
2017 Other services to the public 22 26 28 11 8 0 4 20 50 294
2017 None of the above 26 23 27 13 7 1 3 21 51 1696
2014 Client contact centre 28 29 26 8 8 1 2 16 58 219
2014 Health care practitioners 40 30 19 6 4 1 1 10 71 877
2014 Federal regulators 12 26 47 15 0 0 0 15 38 26
2014 Compliance, inspection and enforcement 29 24 23 14 7 0 3 21 55 258
2014 Communications or public affairs 25 41 11 14 3 5 1 18 70 76
2014 Access to information and privacy 28 29 18 16 4 0 4 21 60 44
2014 Security 19 28 30 14 5 2 3 19 49 3202
2014 Science and technology 11 31 39 7 7 2 3 15 45 45
2014 Library services 34 27 20 0 13 0 6 14 65 15
2014 Legal services 25 32 28 5 5 0 5 10 61 48
2014 Administration and operations 24 30 25 12 6 1 1 18 56 1799
2014 Human resources 24 33 23 13 4 0 2 17 59 561
2014 Financial management 27 24 32 9 6 1 2 15 53 336
2014 Procurement 27 31 25 9 4 0 3 14 60 83
2014 Real property 27 33 30 9 2 0 0 10 60 96
2014 Materiel management 28 27 24 11 9 1 1 20 55 189
2014 Information management 31 27 21 11 7 1 3 18 60 169
2014 Information technology 21 25 34 13 3 1 3 17 48 293
2014 Internal audit 20 21 33 10 11 0 4 22 43 29
2014 Evaluation 36 31 20 8 5 0 1 13 67 136
2014 Other services to the public 28 25 25 13 6 0 2 20 54 435
2014 None of the above 25 26 27 13 6 1 1 19 53 1779

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 40 20 17 5 0 2 23 57 156
2018 Health care practitioners 18 23 27 20 9 2 2 30 42 632
2018 Compliance, inspection and enforcement 21 23 25 19 8 2 2 29 46 177
2018 Communications or public affairs 9 27 27 24 11 3 0 36 36 65
2018 Access to information and privacy 27 18 35 8 6 3 3 15 48 36
2018 Security 20 23 24 21 7 1 4 29 46 1650
2018 Science and technology 10 22 21 19 17 4 7 41 36 32
2018 Library services 11 14 26 21 21 7 0 46 27 15
2018 Legal services 25 24 33 16 2 0 0 18 49 39
2018 Administration and operations 18 28 28 15 8 2 1 23 48 1243
2018 Human resources 24 31 22 12 7 2 3 19 58 375
2018 Financial management 16 24 30 19 10 0 1 29 40 284
2018 Procurement 20 24 26 18 9 1 0 28 45 92
2018 Real property 22 23 28 16 9 2 1 25 46 62
2018 Materiel management 8 25 28 25 12 1 1 37 34 117
2018 Information management 18 22 32 17 9 2 1 27 41 119
2018 Information technology 10 17 35 22 12 2 1 35 28 238
2018 Internal audit 13 21 29 13 25 0 0 37 34 23
2018 Evaluation 21 37 26 9 5 0 1 15 59 91
2018 Policy 21 22 30 17 8 1 1 26 44 79
2018 Project management 18 26 32 12 7 1 4 20 46 132
2018 Other services to the public 16 22 28 24 8 1 1 32 39 274
2018 None of the above 17 22 27 20 10 2 2 31 41 1147
2017 Client contact centre 15 21 24 19 12 3 5 33 40 152
2017 Health care practitioners 15 21 26 22 12 2 3 36 37 772
2017 Federal regulators 17 28 35 0 15 0 4 16 47 16
2017 Compliance, inspection and enforcement 19 25 26 18 9 0 2 28 46 159
2017 Communications or public affairs 8 22 21 26 13 3 7 43 34 70
2017 Access to information and privacy 33 31 13 7 9 2 5 17 68 44
2017 Security 17 19 27 20 8 3 6 31 39 2036
2017 Science and technology 18 20 9 20 25 0 8 49 41 42
2017 Library services 6 10 33 26 5 5 16 38 20 18
2017 Legal services 13 18 27 21 20 2 0 41 31 40
2017 Administration and operations 16 26 27 17 8 2 3 27 44 1404
2017 Human resources 18 33 26 13 7 2 1 20 53 388
2017 Financial management 18 22 27 17 11 1 3 30 42 314
2017 Procurement 9 29 22 21 14 0 6 36 41 91
2017 Real property 18 18 36 21 4 0 3 26 37 75
2017 Materiel management 8 19 22 32 16 1 3 49 28 136
2017 Information management 17 19 28 24 7 4 1 32 38 142
2017 Information technology 4 18 30 28 13 2 5 44 24 257
2017 Internal audit 5 10 48 23 10 5 0 34 15 21
2017 Evaluation 28 24 29 9 10 0 1 19 52 104
2017 Data sciences 6 18 29 29 17 0 0 47 24 17
2017 Policy 10 27 32 23 4 1 3 28 39 77
2017 Project management 14 27 31 16 7 1 2 24 43 149
2017 Other services to the public 12 19 31 19 13 2 5 34 33 293
2017 None of the above 15 20 26 21 11 2 6 34 38 1699
2014 Client contact centre 19 26 26 15 11 1 2 27 46 219
2014 Health care practitioners 14 22 29 19 12 1 3 32 38 877
2014 Federal regulators 23 23 18 21 8 5 2 31 50 25
2014 Compliance, inspection and enforcement 13 20 26 24 12 2 3 38 35 257
2014 Communications or public affairs 2 24 29 30 8 2 5 41 28 76
2014 Access to information and privacy 32 22 23 11 4 6 3 16 59 44
2014 Security 12 20 30 23 9 2 4 35 34 3204
2014 Science and technology 6 15 28 22 18 3 7 45 24 45
2014 Library services 28 14 19 19 13 0 7 34 45 15
2014 Legal services 14 26 25 21 7 0 8 30 43 48
2014 Administration and operations 15 23 28 21 9 1 2 31 40 1799
2014 Human resources 16 24 26 21 10 1 2 32 41 561
2014 Financial management 18 27 28 17 8 1 1 25 46 336
2014 Procurement 18 16 27 21 13 0 5 36 36 83
2014 Real property 13 17 28 29 9 1 3 39 32 96
2014 Materiel management 15 22 20 21 18 1 3 40 38 190
2014 Information management 21 19 26 17 9 1 5 29 43 170
2014 Information technology 6 12 30 35 13 1 3 50 19 292
2014 Internal audit 10 17 40 18 11 0 4 30 29 29
2014 Evaluation 22 25 31 16 4 0 3 21 47 136
2014 Other services to the public 11 20 29 21 14 1 4 37 33 437
2014 None of the above 15 20 27 23 10 1 3 35 37 1776

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 30 34 9 5 1 2 14 52 157
2018 Health care practitioners 20 33 28 10 5 2 1 16 55 628
2018 Compliance, inspection and enforcement 27 22 31 9 9 0 1 19 50 177
2018 Communications or public affairs 19 21 38 14 4 0 3 19 42 66
2018 Access to information and privacy 10 15 36 15 21 0 3 37 26 36
2018 Security 25 30 24 12 4 2 4 17 58 1661
2018 Science and technology 19 26 25 6 13 4 7 21 51 32
2018 Library services 7 22 58 7 0 0 7 8 31 15
2018 Legal services 26 16 30 14 1 7 6 18 48 38
2018 Administration and operations 17 26 33 14 7 2 1 22 44 1247
2018 Human resources 20 29 31 10 8 1 1 19 50 377
2018 Financial management 11 21 37 21 9 1 1 30 33 282
2018 Procurement 19 18 30 21 11 1 0 33 37 92
2018 Real property 34 29 26 8 2 0 1 10 63 62
2018 Materiel management 18 27 31 11 9 2 2 21 47 117
2018 Information management 17 25 31 16 8 2 1 25 43 119
2018 Information technology 20 31 32 7 6 3 0 14 53 239
2018 Internal audit 13 29 29 16 10 4 0 27 43 23
2018 Evaluation 18 35 31 9 7 0 1 15 54 91
2018 Policy 20 23 30 19 7 1 0 26 44 79
2018 Project management 16 29 33 16 5 0 0 22 45 131
2018 Other services to the public 19 27 30 14 7 2 2 22 47 275
2018 None of the above 21 25 28 14 7 3 2 22 48 1156
2017 Client contact centre 8 28 35 14 8 3 3 24 39 152
2017 Health care practitioners 21 26 31 12 6 3 2 18 49 773
2017 Federal regulators 37 30 34 0 0 0 0 0 66 17
2017 Compliance, inspection and enforcement 29 26 31 6 4 2 1 11 57 160
2017 Communications or public affairs 10 17 34 27 6 0 6 36 28 70
2017 Access to information and privacy 15 20 19 18 16 2 10 39 40 44
2017 Security 22 26 26 13 4 3 6 18 53 2034
2017 Science and technology 16 23 26 7 18 5 5 28 43 42
2017 Library services 10 25 30 10 5 0 19 18 44 18
2017 Legal services 14 23 33 18 6 2 5 26 39 40
2017 Administration and operations 17 25 32 14 8 2 3 22 43 1406
2017 Human resources 17 31 30 13 7 3 0 20 49 387
2017 Financial management 9 23 38 16 12 1 1 29 32 314
2017 Procurement 21 27 29 13 5 1 2 19 50 91
2017 Real property 26 30 34 5 2 2 1 8 57 75
2017 Materiel management 16 18 32 21 10 1 2 32 35 134
2017 Information management 9 26 37 13 6 5 4 21 38 143
2017 Information technology 17 33 31 12 2 3 2 15 53 257
2017 Internal audit 0 19 32 30 10 5 5 43 21 21
2017 Evaluation 24 26 33 5 11 1 1 16 51 104
2017 Data sciences 17 41 18 18 6 0 0 24 59 17
2017 Policy 5 27 40 17 9 1 0 27 33 78
2017 Project management 17 31 38 8 3 1 2 11 50 148
2017 Other services to the public 17 22 31 13 8 3 6 23 43 292
2017 None of the above 19 22 29 14 8 2 5 23 45 1694
2014 Client contact centre 19 26 36 9 7 1 1 17 46 220
2014 Health care practitioners 27 31 27 8 4 2 2 12 60 874
2014 Federal regulators 16 22 39 15 0 5 2 17 41 25
2014 Compliance, inspection and enforcement 22 28 26 13 4 3 3 18 54 257
2014 Communications or public affairs 7 24 47 15 4 1 1 20 32 76
2014 Access to information and privacy 12 32 21 14 7 4 10 25 51 42
2014 Security 18 29 28 13 5 3 4 19 50 3203
2014 Science and technology 15 24 40 17 0 2 3 17 41 45
2014 Library services 34 21 19 13 13 0 0 26 55 15
2014 Legal services 24 20 34 8 3 2 9 13 49 48
2014 Administration and operations 18 26 32 13 7 2 2 21 46 1798
2014 Human resources 20 31 31 10 5 2 2 16 52 561
2014 Financial management 16 29 35 13 5 1 1 18 46 336
2014 Procurement 24 24 32 14 2 1 3 17 50 83
2014 Real property 30 26 30 11 1 0 1 12 57 95
2014 Materiel management 15 23 32 14 10 4 2 26 41 187
2014 Information management 14 26 30 16 8 2 4 26 43 169
2014 Information technology 13 22 41 15 6 1 3 21 36 292
2014 Internal audit 10 16 38 21 10 0 4 33 28 29
2014 Evaluation 21 30 30 10 5 1 2 16 53 136
2014 Other services to the public 19 25 30 13 7 1 4 21 47 435
2014 None of the above 20 24 31 13 7 2 3 20 47 1771

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 26 39 15 8 10 0 0 66 19 156
2018 Health care practitioners 29 33 11 15 12 1 0 62 27 628
2018 Compliance, inspection and enforcement 18 33 13 10 25 1 0 51 36 174
2018 Communications or public affairs 48 25 8 11 8 0 0 73 19 66
2018 Access to information and privacy 32 25 21 7 15 0 0 57 22 37
2018 Security 13 25 17 19 25 0 1 38 44 1657
2018 Science and technology 32 33 12 10 13 0 0 64 23 32
2018 Library services 27 31 7 22 7 0 7 62 31 15
2018 Legal services 19 32 23 17 9 0 0 52 26 39
2018 Administration and operations 34 32 12 11 11 0 0 66 22 1242
2018 Human resources 45 29 9 10 5 1 0 75 15 377
2018 Financial management 44 34 7 11 4 0 0 78 15 286
2018 Procurement 24 37 13 17 9 1 0 61 26 93
2018 Real property 23 36 16 12 12 0 0 59 25 62
2018 Materiel management 31 26 15 11 17 1 0 57 27 116
2018 Information management 32 39 13 10 4 2 0 72 15 119
2018 Information technology 41 35 11 9 4 0 0 77 12 238
2018 Internal audit 28 20 24 24 4 0 0 48 28 24
2018 Evaluation 26 36 14 14 10 0 0 62 24 91
2018 Policy 28 31 10 21 11 0 0 58 32 79
2018 Project management 37 32 10 12 7 0 2 71 19 133
2018 Other services to the public 26 36 10 16 11 1 0 62 27 276
2018 None of the above 23 32 11 18 15 1 0 56 33 1148
2017 Client contact centre 23 46 8 14 8 1 0 69 23 150
2017 Health care practitioners 30 33 10 14 12 1 0 63 27 773
2017 Federal regulators 17 38 0 4 42 0 0 55 45 17
2017 Compliance, inspection and enforcement 21 27 13 15 23 0 0 48 38 160
2017 Communications or public affairs 50 30 9 7 4 0 0 80 11 71
2017 Access to information and privacy 32 24 21 11 11 0 0 56 22 44
2017 Security 13 23 18 20 24 1 1 37 45 2038
2017 Science and technology 28 42 0 22 7 0 0 71 29 43
2017 Library services 26 29 6 5 24 5 6 61 32 18
2017 Legal services 28 43 11 4 14 0 0 71 18 40
2017 Administration and operations 34 35 11 11 9 1 0 69 20 1412
2017 Human resources 39 35 9 11 4 1 0 75 16 390
2017 Financial management 43 30 11 10 6 0 0 73 16 314
2017 Procurement 37 35 11 7 10 0 0 72 17 92
2017 Real property 31 43 13 4 9 0 0 74 13 75
2017 Materiel management 40 30 12 6 12 1 0 70 18 140
2017 Information management 36 34 13 6 9 1 1 71 16 142
2017 Information technology 47 33 7 9 4 1 0 80 13 258
2017 Internal audit 36 43 5 16 0 0 0 79 16 21
2017 Evaluation 30 46 8 10 6 0 0 75 16 104
2017 Data sciences 29 29 24 12 6 0 0 58 18 17
2017 Policy 36 37 5 12 10 0 0 73 22 78
2017 Project management 27 38 12 13 9 1 1 65 22 151
2017 Other services to the public 32 29 8 14 16 1 1 61 30 299
2017 None of the above 24 29 15 14 17 1 1 53 31 1705
2014 Client contact centre 26 33 17 15 8 0 0 60 23 220
2014 Health care practitioners 26 33 11 19 11 0 0 59 30 878
2014 Federal regulators 7 25 26 12 29 0 0 32 41 26
2014 Compliance, inspection and enforcement 29 32 10 14 15 0 0 62 28 258
2014 Communications or public affairs 44 29 8 11 7 1 0 74 18 77
2014 Access to information and privacy 32 24 14 19 11 0 0 55 30 44
2014 Security 18 32 16 18 16 1 0 50 34 3208
2014 Science and technology 31 32 16 16 5 0 0 63 21 45
2014 Library services 39 20 7 0 27 7 0 63 29 15
2014 Legal services 32 20 16 20 13 0 0 52 32 48
2014 Administration and operations 35 33 10 12 9 0 0 69 21 1803
2014 Human resources 41 32 9 9 8 0 1 74 17 563
2014 Financial management 39 32 11 8 9 1 0 72 17 337
2014 Procurement 37 31 13 13 4 0 1 69 17 83
2014 Real property 44 33 10 6 6 0 0 77 12 96
2014 Materiel management 39 28 8 9 14 1 0 68 24 190
2014 Information management 40 34 8 12 3 2 1 76 16 170
2014 Information technology 50 29 9 8 3 1 0 79 11 293
2014 Internal audit 51 28 7 7 7 0 0 79 14 29
2014 Evaluation 40 33 14 7 5 0 1 74 12 136
2014 Other services to the public 33 25 13 16 13 1 0 58 29 436
2014 None of the above 29 32 11 15 13 0 0 61 28 1782

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 49 16 8 4 0 0 72 12 155
2018 Health care practitioners 26 42 14 11 8 0 0 68 18 629
2018 Compliance, inspection and enforcement 18 43 13 17 10 0 0 61 26 176
2018 Communications or public affairs 50 33 3 13 1 0 0 83 14 66
2018 Access to information and privacy 35 44 5 10 6 0 0 79 16 37
2018 Security 13 34 20 17 15 0 0 47 33 1654
2018 Science and technology 35 32 14 10 9 0 0 67 19 32
2018 Library services 42 44 0 7 0 7 0 92 8 15
2018 Legal services 22 38 10 20 8 1 0 61 28 39
2018 Administration and operations 33 40 11 10 6 0 0 73 16 1240
2018 Human resources 45 38 9 6 2 0 0 83 8 375
2018 Financial management 43 41 8 5 3 0 0 84 8 283
2018 Procurement 24 43 14 10 8 1 0 68 18 92
2018 Real property 21 43 22 7 7 0 0 64 14 62
2018 Materiel management 25 40 14 11 10 0 0 64 22 116
2018 Information management 32 43 14 8 2 0 0 75 11 120
2018 Information technology 45 38 8 6 2 0 0 84 8 239
2018 Internal audit 17 51 20 12 0 0 0 68 12 24
2018 Evaluation 32 34 13 11 10 0 0 66 21 91
2018 Policy 32 42 6 12 8 0 0 74 20 79
2018 Project management 35 39 10 11 3 0 2 76 14 133
2018 Other services to the public 26 39 15 14 5 0 0 66 19 278
2018 None of the above 25 39 14 13 8 0 0 65 21 1149
2017 Client contact centre 27 47 11 9 5 1 0 75 14 152
2017 Health care practitioners 25 42 12 14 8 0 0 67 22 773
2017 Federal regulators 17 37 28 4 14 0 0 54 19 17
2017 Compliance, inspection and enforcement 20 35 19 16 11 0 0 55 26 159
2017 Communications or public affairs 47 32 4 12 4 0 0 80 16 71
2017 Access to information and privacy 26 39 5 16 15 0 0 64 31 44
2017 Security 9 33 20 18 18 1 0 43 36 2029
2017 Science and technology 27 43 10 13 7 0 0 70 20 43
2017 Library services 26 29 5 21 14 0 6 58 37 18
2017 Legal services 28 43 10 11 7 0 0 72 18 40
2017 Administration and operations 28 44 11 11 6 0 0 72 17 1411
2017 Human resources 41 42 6 9 2 0 0 83 11 391
2017 Financial management 39 39 11 7 4 0 0 78 11 315
2017 Procurement 30 40 9 13 8 0 0 70 21 92
2017 Real property 31 51 8 7 4 0 0 81 11 75
2017 Materiel management 27 41 15 7 10 0 0 68 17 139
2017 Information management 29 43 10 15 2 0 1 72 17 142
2017 Information technology 42 41 9 5 2 0 0 83 7 257
2017 Internal audit 41 42 7 5 5 0 0 84 10 21
2017 Evaluation 30 49 11 6 4 0 0 79 10 103
2017 Data sciences 41 42 0 12 6 0 0 82 18 17
2017 Policy 44 38 6 6 6 0 0 82 12 78
2017 Project management 33 46 10 8 3 0 1 79 11 151
2017 Other services to the public 25 39 9 16 10 1 0 64 26 300
2017 None of the above 21 37 15 14 12 0 0 59 26 1698
2014 Client contact centre 26 46 14 10 3 0 0 73 13 219
2014 Health care practitioners 22 43 11 15 8 0 0 65 23 878
2014 Federal regulators 6 56 14 13 12 0 0 61 25 26
2014 Compliance, inspection and enforcement 24 41 13 14 7 0 0 65 22 258
2014 Communications or public affairs 47 36 4 12 1 0 0 83 13 77
2014 Access to information and privacy 14 43 18 14 10 0 0 57 25 44
2014 Security 11 43 21 16 9 0 0 54 25 3207
2014 Science and technology 28 47 15 5 5 0 0 76 10 45
2014 Library services 33 40 21 6 0 0 0 72 6 15
2014 Legal services 22 32 20 20 6 0 0 54 26 48
2014 Administration and operations 30 44 11 10 5 0 0 74 15 1802
2014 Human resources 39 44 7 8 3 0 0 83 11 561
2014 Financial management 34 44 10 8 4 0 0 79 12 337
2014 Procurement 34 42 9 8 6 0 1 77 14 83
2014 Real property 33 48 9 7 2 0 0 81 9 96
2014 Materiel management 34 37 10 11 8 1 0 71 18 190
2014 Information management 38 42 10 5 2 1 1 82 8 170
2014 Information technology 48 35 11 4 1 1 0 83 6 293
2014 Internal audit 58 35 0 3 3 0 0 93 7 29
2014 Evaluation 32 52 9 6 1 0 0 84 7 136
2014 Other services to the public 26 38 14 14 8 0 0 64 22 433
2014 None of the above 25 42 13 13 7 0 0 67 20 1781

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 47 24 8 3 2 1 64 11 155
2018 Health care practitioners 25 44 19 6 5 1 0 69 12 629
2018 Compliance, inspection and enforcement 18 40 18 12 11 1 0 59 23 176
2018 Communications or public affairs 56 31 8 2 1 2 0 89 3 66
2018 Access to information and privacy 36 45 14 2 0 0 3 84 2 37
2018 Security 11 37 24 12 14 1 0 49 26 1657
2018 Science and technology 28 34 12 13 13 0 0 62 26 32
2018 Library services 42 51 7 0 0 0 0 93 0 15
2018 Legal services 21 38 18 11 12 0 0 59 23 39
2018 Administration and operations 30 43 15 7 4 1 0 74 11 1242
2018 Human resources 40 40 13 4 3 1 0 80 7 378
2018 Financial management 38 43 12 6 2 0 0 81 7 286
2018 Procurement 23 38 25 10 3 1 0 62 13 93
2018 Real property 16 41 26 7 9 0 1 57 16 62
2018 Materiel management 23 47 15 5 10 1 0 70 15 114
2018 Information management 30 42 19 3 2 3 0 75 5 120
2018 Information technology 37 48 10 4 1 0 0 85 5 240
2018 Internal audit 29 32 31 4 4 0 0 61 8 24
2018 Evaluation 23 44 21 7 4 1 0 68 11 90
2018 Policy 36 30 11 15 7 1 0 67 22 79
2018 Project management 36 44 14 3 3 1 0 80 5 132
2018 Other services to the public 23 46 20 6 5 0 0 69 11 276
2018 None of the above 24 41 18 8 8 0 0 65 17 1152

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 50 19 5 5 1 0 70 11 157
2018 Health care practitioners 31 43 17 4 3 2 0 76 7 632
2018 Compliance, inspection and enforcement 23 36 21 8 10 1 0 60 19 177
2018 Communications or public affairs 56 34 2 5 0 1 3 93 5 65
2018 Access to information and privacy 30 57 8 5 0 0 0 87 5 37
2018 Security 19 34 25 8 12 2 1 54 20 1663
2018 Science and technology 30 34 20 7 4 6 0 68 11 32
2018 Library services 53 32 7 7 0 0 0 86 7 15
2018 Legal services 23 40 28 8 0 1 0 63 8 38
2018 Administration and operations 38 38 14 5 3 2 0 78 8 1245
2018 Human resources 46 34 15 2 1 2 0 81 3 379
2018 Financial management 40 37 16 3 3 1 0 78 6 285
2018 Procurement 24 49 20 4 2 1 0 74 6 93
2018 Real property 18 44 22 13 2 1 0 63 15 62
2018 Materiel management 26 42 19 6 4 2 0 69 11 116
2018 Information management 34 44 11 5 5 2 0 79 10 118
2018 Information technology 32 40 19 3 1 3 0 75 5 241
2018 Internal audit 32 60 8 0 0 0 0 92 0 24
2018 Evaluation 16 48 23 7 2 3 0 66 10 91
2018 Policy 27 40 18 9 4 2 0 68 13 79
2018 Project management 47 32 15 3 2 1 0 80 5 133
2018 Other services to the public 30 40 14 7 6 3 0 73 13 276
2018 None of the above 27 40 19 6 6 2 0 68 12 1150
2017 Client contact centre 25 42 19 7 3 3 0 69 11 152
2017 Health care practitioners 35 36 17 4 4 3 0 74 8 773
2017 Federal regulators 37 8 13 13 29 0 0 45 42 17
2017 Compliance, inspection and enforcement 18 39 24 8 11 0 0 57 19 160
2017 Communications or public affairs 60 27 6 3 1 3 0 89 4 71
2017 Access to information and privacy 33 23 26 4 4 7 2 62 10 44
2017 Security 16 31 26 10 14 3 1 48 25 2039
2017 Science and technology 37 30 23 5 2 2 0 70 7 43
2017 Library services 25 30 21 0 19 0 6 58 20 18
2017 Legal services 26 47 8 12 4 2 0 75 17 40
2017 Administration and operations 35 38 16 5 2 2 1 76 8 1408
2017 Human resources 43 40 10 3 2 2 0 85 5 391
2017 Financial management 37 41 13 4 3 2 0 80 7 314
2017 Procurement 31 37 21 3 4 5 0 70 7 91
2017 Real property 21 43 29 4 0 1 1 66 4 74
2017 Materiel management 36 40 12 6 5 0 1 77 11 140
2017 Information management 30 43 15 4 3 2 4 77 7 142
2017 Information technology 36 33 18 4 2 6 0 74 7 258
2017 Internal audit 41 44 10 0 0 5 0 90 0 21
2017 Evaluation 19 47 21 7 3 3 0 68 10 103
2017 Data sciences 53 29 0 6 6 6 0 88 12 17
2017 Policy 41 34 16 6 1 1 0 76 8 78
2017 Project management 27 44 14 6 7 2 1 72 14 150
2017 Other services to the public 29 37 15 9 8 1 1 67 17 300
2017 None of the above 24 36 21 8 8 3 1 62 16 1697
2014 Client contact centre 24 47 18 4 2 3 2 75 6 221
2014 Health care practitioners 30 41 17 6 3 3 1 73 9 879
2014 Federal regulators 22 22 29 24 0 2 0 45 25 26
2014 Compliance, inspection and enforcement 32 38 13 5 9 2 1 72 15 258
2014 Communications or public affairs 48 44 4 0 0 4 0 96 0 76
2014 Access to information and privacy 42 23 16 5 3 8 4 73 8 44
2014 Security 23 37 21 8 6 3 1 63 15 3211
2014 Science and technology 44 34 17 2 2 2 0 79 4 45
2014 Library services 45 7 21 0 21 7 0 55 22 15
2014 Legal services 29 36 16 8 8 3 0 67 16 48
2014 Administration and operations 40 37 12 5 4 3 0 79 9 1802
2014 Human resources 45 37 10 4 1 2 0 84 6 562
2014 Financial management 35 46 9 4 3 2 1 83 7 336
2014 Procurement 23 47 16 6 1 5 1 75 8 83
2014 Real property 32 39 22 2 2 2 1 73 4 96
2014 Materiel management 34 40 15 6 4 1 0 75 10 190
2014 Information management 42 35 12 4 3 2 1 80 7 169
2014 Information technology 46 34 12 2 2 4 0 83 4 293
2014 Internal audit 55 28 7 3 3 3 0 86 7 29
2014 Evaluation 27 53 11 3 4 3 0 82 6 136
2014 Other services to the public 37 33 18 6 5 2 0 71 11 436
2014 None of the above 29 40 17 6 6 2 1 70 12 1780

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 19 50 16 6 7 2 0 70 14 156
2018 Health care practitioners 28 43 17 7 5 1 0 71 12 631
2018 Compliance, inspection and enforcement 22 37 20 13 8 0 0 59 21 177
2018 Communications or public affairs 43 42 7 5 2 1 0 86 7 66
2018 Access to information and privacy 31 45 8 10 6 0 0 76 16 35
2018 Security 13 33 23 14 15 1 0 47 29 1660
2018 Science and technology 42 30 12 10 6 0 0 72 16 32
2018 Library services 60 18 14 7 0 0 0 78 7 15
2018 Legal services 20 39 32 7 0 1 0 60 7 38
2018 Administration and operations 36 38 14 7 3 1 0 75 10 1239
2018 Human resources 42 40 11 5 1 1 0 83 6 378
2018 Financial management 38 42 13 4 3 1 0 81 7 283
2018 Procurement 31 41 19 5 5 0 0 72 9 92
2018 Real property 19 46 19 8 6 1 0 66 14 61
2018 Materiel management 23 42 24 4 7 1 0 65 11 116
2018 Information management 34 41 12 6 5 2 0 77 10 119
2018 Information technology 30 44 15 7 2 2 0 76 9 240
2018 Internal audit 24 43 20 8 0 4 0 70 8 24
2018 Evaluation 11 42 27 10 7 2 0 55 17 91
2018 Policy 27 38 14 16 4 0 0 66 20 79
2018 Project management 44 38 12 3 2 1 0 83 5 134
2018 Other services to the public 25 42 15 10 6 2 0 68 17 276
2018 None of the above 25 40 18 9 7 1 0 65 16 1148
2017 Client contact centre 20 50 18 9 3 1 0 70 12 152
2017 Health care practitioners 29 42 16 7 4 1 0 72 11 773
2017 Federal regulators 27 32 9 13 19 0 0 59 32 17
2017 Compliance, inspection and enforcement 16 32 20 19 12 1 0 49 31 159
2017 Communications or public affairs 51 37 4 4 1 3 0 91 5 70
2017 Access to information and privacy 34 35 25 2 2 2 0 70 4 44
2017 Security 12 36 21 15 14 2 0 49 29 2039
2017 Science and technology 38 39 11 9 2 0 0 77 11 43
2017 Library services 29 26 16 5 19 0 6 58 25 18
2017 Legal services 20 59 10 7 4 0 0 79 11 40
2017 Administration and operations 33 42 13 6 4 2 0 77 10 1407
2017 Human resources 40 43 11 3 2 1 0 84 5 390
2017 Financial management 33 48 10 5 3 2 0 82 7 315
2017 Procurement 27 45 13 9 5 2 0 74 14 90
2017 Real property 28 49 17 4 3 0 0 77 7 75
2017 Materiel management 36 45 14 2 3 0 0 81 5 140
2017 Information management 29 48 11 8 1 2 2 79 9 143
2017 Information technology 30 48 13 6 2 2 0 79 7 258
2017 Internal audit 27 68 0 5 0 0 0 95 5 21
2017 Evaluation 18 49 15 11 6 1 0 68 17 104
2017 Data sciences 52 35 6 6 0 0 0 88 6 17
2017 Policy 34 44 12 6 3 1 0 78 9 78
2017 Project management 27 47 12 10 3 1 1 75 13 150
2017 Other services to the public 23 46 14 11 5 1 0 70 16 300
2017 None of the above 22 39 18 10 8 2 0 62 19 1700
2014 Client contact centre 22 46 18 8 4 2 0 70 12 221
2014 Health care practitioners 25 41 19 8 5 2 0 68 13 879
2014 Federal regulators 15 19 34 29 0 2 0 35 30 26
2014 Compliance, inspection and enforcement 27 41 12 11 7 3 0 70 18 258
2014 Communications or public affairs 45 46 4 1 1 2 0 93 3 76
2014 Access to information and privacy 34 32 13 10 3 6 2 73 14 44
2014 Security 19 38 20 12 8 2 1 58 21 3215
2014 Science and technology 32 47 11 5 4 2 0 80 9 45
2014 Library services 45 21 14 0 14 7 0 70 15 15
2014 Legal services 35 34 11 10 8 1 0 71 18 48
2014 Administration and operations 37 39 13 6 4 2 0 77 10 1805
2014 Human resources 41 43 9 4 2 1 0 84 7 563
2014 Financial management 30 45 14 6 3 1 1 77 9 336
2014 Procurement 24 54 15 2 1 2 1 81 4 82
2014 Real property 34 43 14 3 4 1 0 78 8 96
2014 Materiel management 34 42 10 6 5 3 0 79 11 190
2014 Information management 44 31 13 5 2 3 1 78 8 170
2014 Information technology 46 37 10 4 1 2 0 85 5 293
2014 Internal audit 58 28 10 0 3 0 0 86 3 29
2014 Evaluation 30 40 16 4 8 1 0 71 12 136
2014 Other services to the public 34 32 19 7 6 2 0 68 13 437
2014 None of the above 26 39 16 9 7 2 1 67 17 1782

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 44 19 7 7 0 0 67 14 156
2018 Health care practitioners 30 44 12 8 6 0 0 74 14 632
2018 Compliance, inspection and enforcement 25 34 13 13 14 0 0 59 27 177
2018 Communications or public affairs 55 33 9 2 1 0 0 87 3 65
2018 Access to information and privacy 46 28 11 12 3 0 0 74 15 36
2018 Security 13 34 18 15 19 0 0 47 34 1658
2018 Science and technology 40 32 8 10 10 0 0 72 20 32
2018 Library services 60 25 14 0 0 0 0 86 0 15
2018 Legal services 31 38 17 6 8 0 0 68 14 38
2018 Administration and operations 39 38 11 7 5 0 0 77 12 1237
2018 Human resources 50 34 10 4 2 0 0 84 6 376
2018 Financial management 45 38 11 4 3 0 0 83 6 285
2018 Procurement 29 44 19 3 4 0 0 73 7 91
2018 Real property 20 39 13 12 15 0 0 60 27 62
2018 Materiel management 25 50 11 8 5 0 0 75 13 117
2018 Information management 37 42 12 5 2 2 0 81 7 118
2018 Information technology 33 47 10 7 3 0 0 80 10 241
2018 Internal audit 36 48 12 4 0 0 0 84 4 24
2018 Evaluation 18 39 29 8 5 1 0 57 14 91
2018 Policy 34 41 8 13 4 0 0 74 17 78
2018 Project management 49 35 9 6 2 0 0 83 8 134
2018 Other services to the public 27 41 15 11 7 0 0 68 17 275
2018 None of the above 27 39 17 7 9 0 0 67 16 1150
2017 Client contact centre 26 40 23 5 6 0 0 66 12 151
2017 Health care practitioners 30 44 11 9 6 0 0 74 15 773
2017 Federal regulators 13 27 19 28 14 0 0 39 42 17
2017 Compliance, inspection and enforcement 18 33 21 13 16 0 0 51 29 160
2017 Communications or public affairs 54 35 4 5 1 0 0 90 6 71
2017 Access to information and privacy 31 51 9 7 2 0 0 82 9 44
2017 Security 13 36 17 16 18 0 0 49 34 2039
2017 Science and technology 38 51 2 5 5 0 0 89 9 43
2017 Library services 29 30 6 19 5 0 11 67 26 18
2017 Legal services 23 53 14 9 2 0 0 75 11 40
2017 Administration and operations 36 41 12 6 5 0 0 77 11 1409
2017 Human resources 45 41 8 3 2 0 0 87 5 391
2017 Financial management 39 41 11 5 4 0 0 80 9 314
2017 Procurement 32 33 15 11 8 1 0 66 19 91
2017 Real property 31 46 12 7 4 0 0 77 11 74
2017 Materiel management 40 39 7 7 8 0 0 79 15 139
2017 Information management 32 46 10 6 3 1 1 79 10 143
2017 Information technology 38 41 12 5 2 1 0 80 8 258
2017 Internal audit 27 63 10 0 0 0 0 90 0 21
2017 Evaluation 22 50 16 9 3 0 0 72 12 104
2017 Data sciences 58 36 0 6 0 0 0 94 6 17
2017 Policy 48 37 5 9 1 0 0 85 10 78
2017 Project management 36 41 13 4 5 1 1 78 9 151
2017 Other services to the public 30 38 15 8 8 0 0 68 16 300
2017 None of the above 25 40 13 11 11 0 0 65 22 1698
2014 Client contact centre 24 40 23 8 6 0 0 64 14 221
2014 Health care practitioners 29 40 15 10 6 1 0 70 15 878
2014 Federal regulators 18 33 22 20 7 0 0 51 27 26
2014 Compliance, inspection and enforcement 28 42 9 13 6 1 0 71 20 258
2014 Communications or public affairs 57 32 6 2 3 0 0 88 5 76
2014 Access to information and privacy 36 31 23 5 5 0 0 67 10 44
2014 Security 19 39 17 13 10 0 0 59 24 3211
2014 Science and technology 42 40 12 4 2 0 0 82 6 45
2014 Library services 45 34 7 0 14 0 0 79 14 15
2014 Legal services 27 40 11 8 14 0 0 67 22 48
2014 Administration and operations 38 38 10 8 4 0 0 77 13 1803
2014 Human resources 41 41 10 5 2 0 0 82 7 563
2014 Financial management 36 41 13 7 4 0 0 77 10 336
2014 Procurement 29 52 6 7 4 1 1 84 11 83
2014 Real property 40 35 14 9 2 0 0 75 11 95
2014 Materiel management 38 39 8 9 5 1 0 78 14 190
2014 Information management 43 38 9 5 3 1 1 83 8 170
2014 Information technology 49 35 10 3 3 0 0 84 6 293
2014 Internal audit 59 31 0 7 3 0 0 90 10 29
2014 Evaluation 28 41 16 8 6 0 0 70 15 136
2014 Other services to the public 33 37 15 8 7 0 0 71 14 437
2014 None of the above 30 39 13 9 9 0 0 69 18 1779

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 8 40 22 14 13 2 1 49 28 156
2018 Health care practitioners 14 32 19 17 15 2 1 47 33 627
2018 Compliance, inspection and enforcement 6 30 18 15 26 4 0 38 43 176
2018 Communications or public affairs 29 27 13 15 10 3 3 59 27 65
2018 Access to information and privacy 17 28 29 2 17 5 2 48 21 37
2018 Security 6 21 20 21 29 1 1 28 52 1663
2018 Science and technology 17 25 26 15 15 3 0 43 30 32
2018 Library services 21 27 20 14 11 0 7 51 27 15
2018 Legal services 9 37 28 20 3 2 1 48 24 39
2018 Administration and operations 17 36 17 14 13 3 1 55 28 1245
2018 Human resources 28 37 13 10 6 5 2 70 16 377
2018 Financial management 22 34 20 11 5 5 2 61 18 283
2018 Procurement 11 35 21 16 14 2 1 47 31 93
2018 Real property 7 29 17 18 29 0 0 36 47 62
2018 Materiel management 12 35 25 12 14 2 0 49 26 116
2018 Information management 13 46 21 9 5 4 2 63 15 120
2018 Information technology 23 40 14 9 7 6 0 68 17 239
2018 Internal audit 20 20 12 32 8 7 0 44 44 24
2018 Evaluation 13 27 18 19 20 0 2 41 41 90
2018 Policy 17 27 14 23 13 2 5 47 38 79
2018 Project management 20 34 18 10 11 3 3 58 23 133
2018 Other services to the public 14 33 17 15 17 2 2 49 34 279
2018 None of the above 13 29 19 18 17 2 1 44 37 1150
2017 Client contact centre 13 29 31 13 11 1 1 44 24 151
2017 Health care practitioners 18 30 15 18 14 2 1 50 34 773
2017 Federal regulators 9 11 4 22 53 0 0 20 75 17
2017 Compliance, inspection and enforcement 12 25 21 17 21 0 4 39 40 160
2017 Communications or public affairs 41 22 11 10 5 7 4 71 17 71
2017 Access to information and privacy 21 13 16 20 18 7 4 39 43 44
2017 Security 8 22 21 20 27 2 1 31 48 2038
2017 Science and technology 18 30 19 16 16 0 0 48 32 43
2017 Library services 21 19 16 15 19 5 6 45 37 18
2017 Legal services 10 45 12 24 6 4 0 57 31 40
2017 Administration and operations 20 35 16 13 11 3 2 58 25 1412
2017 Human resources 22 39 17 10 5 4 4 65 16 390
2017 Financial management 24 30 15 15 7 4 4 60 24 314
2017 Procurement 27 27 21 11 9 3 2 57 21 92
2017 Real property 15 45 21 5 12 0 2 61 18 75
2017 Materiel management 23 36 22 6 13 0 1 59 19 140
2017 Information management 17 37 15 16 7 2 4 59 25 142
2017 Information technology 25 41 13 8 6 3 4 71 15 258
2017 Internal audit 10 37 9 30 0 9 5 54 35 21
2017 Evaluation 20 36 23 13 8 1 0 56 21 104
2017 Data sciences 29 23 6 12 24 0 6 56 38 17
2017 Policy 26 35 14 14 4 5 2 66 19 78
2017 Project management 18 35 15 12 14 2 2 56 28 151
2017 Other services to the public 18 33 18 12 15 3 1 52 28 300
2017 None of the above 15 27 18 17 19 2 1 44 37 1704
2014 Client contact centre 19 32 24 11 12 0 2 51 24 220
2014 Health care practitioners 17 31 14 19 15 2 1 50 36 880
2014 Federal regulators 0 32 22 16 29 0 0 32 46 26
2014 Compliance, inspection and enforcement 19 26 18 17 15 4 1 47 34 258
2014 Communications or public affairs 32 39 11 8 6 3 0 74 15 77
2014 Access to information and privacy 18 29 17 18 14 0 5 49 33 44
2014 Security 12 30 22 18 15 2 1 44 34 3211
2014 Science and technology 18 32 17 15 7 6 4 56 25 45
2014 Library services 27 32 14 6 21 0 0 58 28 15
2014 Legal services 26 24 21 21 8 0 0 50 29 48
2014 Administration and operations 23 36 15 11 10 2 2 62 22 1805
2014 Human resources 31 33 14 11 7 2 2 67 19 563
2014 Financial management 25 33 15 10 11 3 3 62 22 337
2014 Procurement 26 34 16 11 5 3 4 65 18 83
2014 Real property 19 49 14 5 10 1 2 70 15 96
2014 Materiel management 28 31 12 8 17 2 2 61 26 190
2014 Information management 33 30 17 9 5 2 4 67 15 170
2014 Information technology 36 36 11 5 6 4 3 76 12 293
2014 Internal audit 31 27 7 14 10 0 10 65 27 29
2014 Evaluation 28 31 17 12 9 1 2 60 22 136
2014 Other services to the public 19 31 16 17 13 2 2 52 31 437
2014 None of the above 18 33 16 17 12 2 1 53 30 1783

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 47 16 14 5 0 1 64 20 157
2018 Health care practitioners 28 40 13 11 6 1 0 69 17 633
2018 Compliance, inspection and enforcement 20 34 16 16 13 1 0 54 29 175
2018 Communications or public affairs 51 37 5 3 1 0 3 91 5 66
2018 Access to information and privacy 32 41 13 9 6 0 0 73 14 37
2018 Security 12 30 19 16 21 1 0 43 38 1665
2018 Science and technology 33 31 15 9 12 0 0 64 21 32
2018 Library services 33 52 14 0 0 0 0 86 0 15
2018 Legal services 17 38 18 21 6 0 0 55 27 39
2018 Administration and operations 34 39 12 8 6 1 0 74 14 1244
2018 Human resources 40 40 10 6 3 1 0 81 9 379
2018 Financial management 28 47 12 8 4 1 0 76 12 284
2018 Procurement 31 39 15 7 6 0 1 71 13 94
2018 Real property 17 36 18 14 15 0 0 53 29 61
2018 Materiel management 27 44 16 8 5 0 0 71 13 115
2018 Information management 26 50 11 5 6 2 1 77 12 120
2018 Information technology 26 44 14 10 4 1 1 72 14 237
2018 Internal audit 20 68 8 0 0 0 4 92 0 23
2018 Evaluation 19 36 15 21 8 1 0 56 29 90
2018 Policy 38 37 11 6 5 4 0 78 11 77
2018 Project management 35 39 12 7 1 1 5 79 9 135
2018 Other services to the public 23 37 18 12 9 0 0 60 22 276
2018 None of the above 24 39 14 11 10 1 1 65 21 1152
2017 Client contact centre 21 42 22 8 5 1 0 64 13 152
2017 Health care practitioners 32 41 10 10 6 2 0 75 16 773
2017 Federal regulators 21 8 14 9 49 0 0 29 57 17
2017 Compliance, inspection and enforcement 15 39 16 15 12 1 0 55 28 160
2017 Communications or public affairs 44 41 6 4 1 1 1 88 5 71
2017 Access to information and privacy 33 33 9 13 4 7 0 71 19 44
2017 Security 14 34 18 14 17 2 1 49 32 2037
2017 Science and technology 28 46 9 9 2 5 0 78 12 42
2017 Library services 48 30 11 0 5 0 6 83 5 18
2017 Legal services 31 39 16 11 2 0 0 70 13 40
2017 Administration and operations 34 41 11 8 5 2 0 77 12 1405
2017 Human resources 44 37 8 5 3 2 1 83 8 390
2017 Financial management 32 41 10 10 4 3 1 75 15 314
2017 Procurement 27 41 12 12 6 2 0 70 18 91
2017 Real property 26 41 15 5 11 2 0 68 16 75
2017 Materiel management 35 41 11 7 5 1 1 77 12 140
2017 Information management 35 40 11 6 3 3 2 79 10 143
2017 Information technology 32 40 15 7 2 3 0 74 10 258
2017 Internal audit 58 19 10 14 0 0 0 77 14 21
2017 Evaluation 22 45 11 15 4 3 0 70 19 104
2017 Data sciences 35 41 18 6 0 0 0 76 6 17
2017 Policy 46 39 7 4 3 2 0 86 7 77
2017 Project management 39 31 11 12 4 2 1 72 17 151
2017 Other services to the public 31 36 15 9 6 3 0 69 15 297
2017 None of the above 24 37 15 11 10 2 0 63 22 1696
2014 Client contact centre 25 40 18 8 6 3 0 67 15 221
2014 Health care practitioners 27 42 11 11 7 1 1 71 18 878
2014 Federal regulators 8 31 20 21 15 5 0 41 38 26
2014 Compliance, inspection and enforcement 26 41 14 11 7 1 0 68 18 257
2014 Communications or public affairs 57 36 4 1 0 2 0 95 1 76
2014 Access to information and privacy 40 32 13 0 7 6 2 79 8 44
2014 Security 17 39 18 13 10 3 1 58 24 3209
2014 Science and technology 27 47 7 11 8 0 0 74 19 45
2014 Library services 32 40 14 0 14 0 0 72 14 15
2014 Legal services 36 36 12 8 6 2 0 73 15 48
2014 Administration and operations 39 36 11 7 5 2 0 76 12 1805
2014 Human resources 42 38 8 7 3 2 1 82 10 562
2014 Financial management 30 42 10 10 5 2 1 75 15 336
2014 Procurement 28 48 9 8 2 4 0 80 11 83
2014 Real property 29 44 13 5 4 4 0 77 10 96
2014 Materiel management 36 36 12 7 5 3 1 75 13 190
2014 Information management 42 33 10 6 5 3 2 79 11 170
2014 Information technology 39 36 11 8 3 3 1 78 11 293
2014 Internal audit 49 24 3 10 10 3 0 75 22 29
2014 Evaluation 27 46 10 9 3 4 0 76 13 136
2014 Other services to the public 33 40 12 6 6 2 0 75 13 436
2014 None of the above 27 38 14 11 7 3 0 67 19 1781

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 45 30 8 4 0 0 58 12 155
2018 Health care practitioners 24 36 21 10 8 1 0 61 18 628
2018 Compliance, inspection and enforcement 17 27 17 22 17 0 0 44 38 176
2018 Communications or public affairs 56 25 11 4 2 0 3 83 6 66
2018 Access to information and privacy 23 40 24 11 3 0 0 62 14 37
2018 Security 8 27 21 19 25 0 0 35 44 1664
2018 Science and technology 34 27 15 12 13 0 0 60 25 32
2018 Library services 19 59 7 14 0 0 0 78 14 15
2018 Legal services 15 39 20 12 14 0 0 54 26 39
2018 Administration and operations 29 38 16 9 7 1 0 68 16 1243
2018 Human resources 35 39 15 7 3 1 0 74 10 377
2018 Financial management 31 39 16 8 5 1 0 70 14 282
2018 Procurement 26 40 21 8 5 0 0 66 13 94
2018 Real property 20 26 19 20 14 0 0 46 35 61
2018 Materiel management 22 43 17 12 5 1 0 66 18 115
2018 Information management 27 47 17 6 2 0 0 75 8 118
2018 Information technology 27 42 17 9 5 1 0 70 13 236
2018 Internal audit 15 65 16 4 0 0 0 80 4 24
2018 Evaluation 14 40 23 13 11 0 0 53 24 92
2018 Policy 24 41 13 16 6 0 0 65 22 77
2018 Project management 37 40 12 7 4 0 0 77 12 133
2018 Other services to the public 22 36 18 14 11 0 0 57 25 278
2018 None of the above 18 35 20 16 11 1 0 53 27 1151

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 39 16 16 15 1 1 51 32 157
2018 Health care practitioners 15 28 19 17 18 4 1 44 36 634
2018 Compliance, inspection and enforcement 9 29 15 13 30 3 0 39 46 176
2018 Communications or public affairs 30 28 20 5 10 3 4 63 16 66
2018 Access to information and privacy 18 18 31 17 11 5 0 38 29 36
2018 Security 7 20 16 21 35 2 0 28 56 1670
2018 Science and technology 21 23 16 22 11 7 0 47 36 32
2018 Library services 25 50 11 7 0 7 0 80 8 15
2018 Legal services 12 28 18 18 20 3 2 42 40 39
2018 Administration and operations 18 26 18 15 18 4 1 47 35 1241
2018 Human resources 20 28 21 13 11 6 0 51 27 377
2018 Financial management 15 23 25 14 11 11 1 43 29 283
2018 Procurement 20 27 18 15 18 2 1 48 34 94
2018 Real property 8 23 28 20 21 0 0 31 41 61
2018 Materiel management 15 30 16 16 21 3 0 46 38 115
2018 Information management 11 38 22 16 9 3 1 51 26 120
2018 Information technology 18 25 21 16 11 7 2 48 30 239
2018 Internal audit 12 23 27 29 8 0 0 35 37 24
2018 Evaluation 14 20 15 32 16 3 0 35 49 92
2018 Policy 15 17 20 22 19 5 3 35 44 77
2018 Project management 21 26 21 11 13 6 3 51 26 135
2018 Other services to the public 14 27 17 19 19 4 0 42 40 279
2018 None of the above 13 22 17 20 25 3 1 36 46 1152
2017 Client contact centre 15 35 22 15 9 4 1 53 24 152
2017 Health care practitioners 17 25 15 19 18 6 1 45 39 772
2017 Federal regulators 9 0 21 10 56 4 0 9 69 17
2017 Compliance, inspection and enforcement 8 22 14 24 29 2 0 31 55 160
2017 Communications or public affairs 18 23 16 18 10 9 7 48 33 71
2017 Access to information and privacy 16 18 21 18 18 7 2 37 40 43
2017 Security 8 24 17 18 31 2 0 33 50 2034
2017 Science and technology 12 38 16 7 22 5 0 53 30 42
2017 Library services 16 24 11 24 10 0 16 47 40 18
2017 Legal services 13 27 20 20 18 2 0 41 39 40
2017 Administration and operations 18 28 16 16 17 4 2 49 34 1408
2017 Human resources 20 24 18 17 13 6 2 48 33 391
2017 Financial management 17 23 21 14 14 10 1 45 31 315
2017 Procurement 10 36 18 12 17 5 2 50 31 90
2017 Real property 18 30 18 17 13 3 0 50 31 75
2017 Materiel management 24 30 12 14 17 3 0 55 32 139
2017 Information management 13 33 15 17 10 8 3 52 31 143
2017 Information technology 18 27 18 17 10 9 1 50 30 258
2017 Internal audit 9 33 14 23 0 16 5 53 29 21
2017 Evaluation 15 30 21 20 6 7 1 49 28 104
2017 Data sciences 6 18 11 41 18 6 0 25 63 17
2017 Policy 25 17 18 15 14 7 4 47 33 78
2017 Project management 14 23 18 22 18 4 1 39 42 150
2017 Other services to the public 14 28 17 16 21 4 0 44 39 298
2017 None of the above 13 24 15 17 25 4 1 40 44 1696
2014 Client contact centre 13 25 20 21 16 4 1 40 40 221
2014 Health care practitioners 11 24 19 19 21 5 1 37 43 879
2014 Federal regulators 5 37 17 22 19 0 0 42 41 26
2014 Compliance, inspection and enforcement 14 24 15 20 25 2 0 39 46 258
2014 Communications or public affairs 22 28 21 11 10 6 1 54 23 76
2014 Access to information and privacy 11 33 12 11 17 14 2 52 34 44
2014 Security 9 28 17 20 23 3 0 38 44 3212
2014 Science and technology 14 36 23 9 8 11 0 55 19 45
2014 Library services 19 20 7 20 34 0 0 39 53 15
2014 Legal services 16 17 14 21 27 5 0 35 50 48
2014 Administration and operations 16 29 15 18 17 5 1 47 37 1805
2014 Human resources 16 31 14 17 16 4 1 51 35 562
2014 Financial management 11 26 19 16 18 8 2 41 38 336
2014 Procurement 16 38 9 17 9 10 1 61 30 83
2014 Real property 13 30 18 16 10 13 0 49 30 96
2014 Materiel management 17 34 20 13 12 3 1 53 26 190
2014 Information management 20 27 16 16 10 7 4 53 29 169
2014 Information technology 18 29 20 13 9 9 1 52 25 293
2014 Internal audit 18 27 17 10 14 7 7 53 28 29
2014 Evaluation 13 25 19 18 17 6 1 41 38 136
2014 Other services to the public 14 24 19 17 21 5 0 41 40 434
2014 None of the above 12 25 18 19 20 5 1 40 41 1783

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 24 76 155
2018 Health care practitioners 26 74 632
2018 Compliance, inspection and enforcement 35 65 176
2018 Communications or public affairs 17 83 65
2018 Security 42 58 1670
2018 Science and technology 16 84 30
2018 Library services 0 100 15
2018 Administration and operations 24 76 1242
2018 Human resources 13 87 378
2018 Financial management 12 88 283
2018 Procurement 23 77 94
2018 Real property 26 74 60
2018 Materiel management 33 67 116
2018 Information management 17 83 120
2018 Information technology 15 85 237
2018 Evaluation 25 75 91
2018 Policy 22 78 79
2018 Project management 13 87 135
2018 Other services to the public 30 70 279
2018 None of the above 30 70 1158

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 61 33
2018 Health care practitioners 66 161
2018 Compliance, inspection and enforcement 53 50
2018 Communications or public affairs 58 11
2018 Security 58 656
2018 Administration and operations 56 285
2018 Human resources 51 51
2018 Financial management 33 36
2018 Procurement 53 23
2018 Materiel management 58 37
2018 Information management 48 19
2018 Information technology 31 37
2018 Evaluation 55 22
2018 Policy 75 14
2018 Project management 60 19
2018 Other services to the public 51 79
2018 None of the above 57 330

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 68 33
2018 Health care practitioners 41 161
2018 Compliance, inspection and enforcement 65 50
2018 Communications or public affairs 54 11
2018 Security 71 656
2018 Administration and operations 60 285
2018 Human resources 68 51
2018 Financial management 75 36
2018 Procurement 69 23
2018 Real property 65 14
2018 Materiel management 50 37
2018 Information management 72 19
2018 Information technology 78 37
2018 Evaluation 54 22
2018 Project management 74 19
2018 Other services to the public 55 79
2018 None of the above 60 330

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 11 161
2018 Compliance, inspection and enforcement 10 50
2018 Security 10 656
2018 Administration and operations 16 285
2018 Real property 49 14
2018 None of the above 9 330

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 19 33
2018 Health care practitioners 23 161
2018 Compliance, inspection and enforcement 33 50
2018 Communications or public affairs 0 11
2018 Security 48 656
2018 Administration and operations 12 285
2018 Materiel management 27 37
2018 Other services to the public 26 79
2018 None of the above 21 330

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 8 161
2018 Communications or public affairs 0 11
2018 Security 10 656
2018 Administration and operations 8 285
2018 Financial management 0 36
2018 Procurement 0 23
2018 Evaluation 0 22
2018 Other services to the public 14 79
2018 None of the above 10 330

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 3 161
2018 Security 16 656
2018 Administration and operations 3 285
2018 Real property 0 14
2018 Information management 0 19
2018 Information technology 0 37
2018 Policy 0 14
2018 Other services to the public 8 79
2018 None of the above 5 330

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 4 161
2018 Communications or public affairs 0 11
2018 Security 6 656
2018 Administration and operations 3 285
2018 Real property 0 14
2018 Materiel management 0 37
2018 Policy 0 14
2018 None of the above 5 330

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 41 33
2018 Health care practitioners 38 161
2018 Compliance, inspection and enforcement 32 51
2018 Communications or public affairs 53 11
2018 Security 49 654
2018 Administration and operations 35 287
2018 Human resources 48 51
2018 Financial management 49 36
2018 Procurement 40 23
2018 Real property 55 14
2018 Materiel management 52 37
2018 Information management 34 19
2018 Information technology 35 37
2018 Evaluation 55 22
2018 Policy 64 14
2018 Project management 37 19
2018 Other services to the public 30 79
2018 None of the above 42 331

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 59 33
2018 Health care practitioners 40 161
2018 Compliance, inspection and enforcement 37 51
2018 Security 41 654
2018 Administration and operations 34 287
2018 Human resources 41 51
2018 Financial management 45 36
2018 Procurement 55 23
2018 Real property 38 14
2018 Materiel management 40 37
2018 Information management 39 19
2018 Information technology 42 37
2018 Evaluation 32 22
2018 Policy 36 14
2018 Project management 66 19
2018 Other services to the public 37 79
2018 None of the above 39 331

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Client contact centre 45 33
2018 Health care practitioners 48 161
2018 Compliance, inspection and enforcement 57 51
2018 Communications or public affairs 44 11
2018 Security 53 654
2018 Administration and operations 54 287
2018 Human resources 53 51
2018 Financial management 49 36
2018 Procurement 58 23
2018 Real property 65 14
2018 Materiel management 38 37
2018 Information management 56 19
2018 Information technology 58 37
2018 Evaluation 32 22
2018 Project management 48 19
2018 Other services to the public 39 79
2018 None of the above 52 331

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 37 33
2018 Health care practitioners 35 161
2018 Compliance, inspection and enforcement 47 51
2018 Communications or public affairs 43 11
2018 Security 48 654
2018 Administration and operations 44 287
2018 Human resources 45 51
2018 Financial management 40 36
2018 Procurement 35 23
2018 Real property 41 14
2018 Materiel management 27 37
2018 Information management 47 19
2018 Information technology 47 37
2018 Evaluation 32 22
2018 Policy 55 14
2018 Project management 59 19
2018 Other services to the public 33 79
2018 None of the above 37 331

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 32 33
2018 Health care practitioners 44 161
2018 Compliance, inspection and enforcement 33 51
2018 Communications or public affairs 48 11
2018 Security 36 654
2018 Administration and operations 36 287
2018 Human resources 36 51
2018 Financial management 38 36
2018 Procurement 22 23
2018 Real property 45 14
2018 Materiel management 32 37
2018 Information management 43 19
2018 Information technology 44 37
2018 Evaluation 36 22
2018 Project management 45 19
2018 Other services to the public 34 79
2018 None of the above 43 331

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 73 33
2018 Health care practitioners 68 161
2018 Compliance, inspection and enforcement 73 51
2018 Communications or public affairs 52 11
2018 Security 70 654
2018 Administration and operations 60 287
2018 Human resources 42 51
2018 Financial management 49 36
2018 Procurement 60 23
2018 Real property 59 14
2018 Materiel management 55 37
2018 Information management 76 19
2018 Information technology 53 37
2018 Evaluation 55 22
2018 Policy 76 14
2018 Project management 65 19
2018 Other services to the public 57 79
2018 None of the above 63 331

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 30 33
2018 Health care practitioners 45 161
2018 Compliance, inspection and enforcement 50 51
2018 Security 52 654
2018 Administration and operations 41 287
2018 Human resources 38 51
2018 Financial management 31 36
2018 Procurement 40 23
2018 Materiel management 38 37
2018 Information management 49 19
2018 Information technology 29 37
2018 Evaluation 23 22
2018 Policy 54 14
2018 Project management 49 19
2018 Other services to the public 36 79
2018 None of the above 48 331

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 33
2018 Communications or public affairs 0 11
2018 Security 11 654
2018 Human resources 0 51
2018 Financial management 0 36
2018 Procurement 0 23
2018 Real property 0 14
2018 Information management 0 19
2018 Information technology 0 37
2018 Evaluation 0 22
2018 Policy 0 14
2018 Project management 0 19
2018 Other services to the public 0 79
2018 None of the above 3 331

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 13 161
2018 Compliance, inspection and enforcement 12 51
2018 Security 23 654
2018 Administration and operations 7 287
2018 Materiel management 14 37
2018 Other services to the public 11 79
2018 None of the above 11 331

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 15 161
2018 Compliance, inspection and enforcement 17 51
2018 Security 28 654
2018 Administration and operations 10 287
2018 Human resources 14 51
2018 Financial management 23 36
2018 Procurement 23 23
2018 Materiel management 16 37
2018 Information technology 13 37
2018 Other services to the public 8 79
2018 None of the above 18 331

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 49 33
2018 Health care practitioners 49 161
2018 Compliance, inspection and enforcement 54 51
2018 Communications or public affairs 52 11
2018 Security 60 654
2018 Administration and operations 52 287
2018 Human resources 47 51
2018 Financial management 40 36
2018 Procurement 53 23
2018 Real property 59 14
2018 Materiel management 47 37
2018 Information management 57 19
2018 Information technology 54 37
2018 Evaluation 23 22
2018 Policy 45 14
2018 Project management 56 19
2018 Other services to the public 48 79
2018 None of the above 50 331

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 29 33
2018 Health care practitioners 33 161
2018 Compliance, inspection and enforcement 27 51
2018 Security 45 654
2018 Administration and operations 28 287
2018 Human resources 25 51
2018 Financial management 28 36
2018 Procurement 28 23
2018 Real property 45 14
2018 Materiel management 34 37
2018 Information technology 25 37
2018 Evaluation 23 22
2018 Project management 28 19
2018 Other services to the public 22 79
2018 None of the above 29 331

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 20 161
2018 Compliance, inspection and enforcement 10 51
2018 Security 17 654
2018 Administration and operations 18 287
2018 Human resources 12 51
2018 Financial management 19 36
2018 Information technology 18 37
2018 Other services to the public 15 79
2018 None of the above 16 331

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 61 33
2018 Health care practitioners 54 161
2018 Compliance, inspection and enforcement 38 51
2018 Security 38 656
2018 Administration and operations 57 286
2018 Human resources 61 51
2018 Financial management 45 35
2018 Procurement 53 23
2018 Real property 31 14
2018 Materiel management 53 37
2018 Information management 47 19
2018 Information technology 39 37
2018 Evaluation 62 21
2018 Policy 50 14
2018 Project management 59 19
2018 Other services to the public 45 78
2018 None of the above 55 330

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 42 33
2018 Health care practitioners 36 161
2018 Compliance, inspection and enforcement 34 51
2018 Security 31 656
2018 Administration and operations 30 286
2018 Human resources 34 51
2018 Financial management 19 35
2018 Real property 31 14
2018 Materiel management 14 37
2018 Information technology 24 37
2018 Evaluation 24 21
2018 Policy 47 14
2018 Project management 26 19
2018 Other services to the public 36 78
2018 None of the above 28 330

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 8 161
2018 Security 7 656
2018 Administration and operations 9 286
2018 Materiel management 0 37
2018 Policy 0 14
2018 None of the above 11 330

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Client contact centre 42 33
2018 Health care practitioners 21 161
2018 Compliance, inspection and enforcement 24 51
2018 Security 30 656
2018 Administration and operations 23 286
2018 Human resources 20 51
2018 Financial management 30 35
2018 Procurement 23 23
2018 Materiel management 14 37
2018 Information management 54 19
2018 Information technology 24 37
2018 Evaluation 43 21
2018 Project management 36 19
2018 Other services to the public 23 78
2018 None of the above 32 330

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 18 161
2018 Security 15 656
2018 Administration and operations 12 286
2018 Financial management 14 35
2018 Procurement 33 23
2018 Materiel management 12 37
2018 Evaluation 24 21
2018 Other services to the public 8 78
2018 None of the above 12 330

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 6 161
2018 Compliance, inspection and enforcement 16 51
2018 Security 10 656
2018 Administration and operations 7 286
2018 Human resources 10 51
2018 Financial management 0 35
2018 Information management 0 19
2018 Project management 0 19
2018 Other services to the public 5 78
2018 None of the above 13 330

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 26 33
2018 Health care practitioners 20 161
2018 Compliance, inspection and enforcement 16 51
2018 Security 22 656
2018 Administration and operations 14 286
2018 Human resources 16 51
2018 Materiel management 12 37
2018 Evaluation 24 21
2018 Other services to the public 15 78
2018 None of the above 13 330

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 12 161
2018 Compliance, inspection and enforcement 20 51
2018 Communications or public affairs 0 11
2018 Security 15 656
2018 Administration and operations 13 286
2018 Human resources 13 51
2018 Information management 0 19
2018 Other services to the public 18 78
2018 None of the above 11 330

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 17 33
2018 Health care practitioners 21 161
2018 Compliance, inspection and enforcement 21 51
2018 Security 29 656
2018 Administration and operations 21 286
2018 Human resources 19 51
2018 Financial management 28 35
2018 Procurement 19 23
2018 Materiel management 33 37
2018 Information technology 44 37
2018 Project management 27 19
2018 Other services to the public 20 78
2018 None of the above 25 330

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 19 32
2018 Health care practitioners 16 151
2018 Compliance, inspection and enforcement 12 43
2018 Security 11 587
2018 Administration and operations 10 266
2018 Human resources 14 46
2018 Other services to the public 11 74
2018 None of the above 9 290

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 15 32
2018 Health care practitioners 21 151
2018 Compliance, inspection and enforcement 22 43
2018 Security 12 587
2018 Administration and operations 13 266
2018 Human resources 15 46
2018 Financial management 14 36
2018 Procurement 22 20
2018 Evaluation 33 21
2018 Other services to the public 17 74
2018 None of the above 16 290

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 14 151
2018 Security 10 587
2018 Administration and operations 6 266
2018 Procurement 0 20
2018 Policy 0 13
2018 Other services to the public 14 74
2018 None of the above 8 290

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 7 151
2018 Security 6 587
2018 Administration and operations 7 266
2018 Project management 0 19
2018 None of the above 7 290

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 10 151
2018 Security 5 587
2018 Administration and operations 7 266
2018 Human resources 11 46
2018 Real property 0 13
2018 Materiel management 13 35
2018 Other services to the public 13 74
2018 None of the above 9 290

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 22 32
2018 Health care practitioners 10 151
2018 Security 5 587
2018 Administration and operations 8 266
2018 Human resources 12 46
2018 Financial management 20 36
2018 Procurement 0 20
2018 Materiel management 14 35
2018 Other services to the public 6 74
2018 None of the above 10 290

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 13 32
2018 Health care practitioners 8 151
2018 Security 4 587
2018 Administration and operations 10 266
2018 Human resources 13 46
2018 Financial management 14 36
2018 Procurement 0 20
2018 Real property 0 13
2018 Evaluation 0 21
2018 None of the above 5 290

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 10 151
2018 Compliance, inspection and enforcement 19 43
2018 Security 10 587
2018 Administration and operations 10 266
2018 Financial management 0 36
2018 Real property 0 13
2018 Information technology 19 36
2018 Policy 0 13
2018 Other services to the public 16 74
2018 None of the above 9 290

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 14 151
2018 Compliance, inspection and enforcement 7 43
2018 Security 13 587
2018 Administration and operations 15 266
2018 Human resources 21 46
2018 Financial management 20 36
2018 Information management 32 19
2018 Other services to the public 10 74
2018 None of the above 11 290

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 32 32
2018 Health care practitioners 27 151
2018 Compliance, inspection and enforcement 47 43
2018 Security 41 587
2018 Administration and operations 37 266
2018 Human resources 28 46
2018 Financial management 25 36
2018 Procurement 36 20
2018 Real property 51 13
2018 Materiel management 34 35
2018 Information management 43 19
2018 Information technology 38 36
2018 Other services to the public 33 74
2018 None of the above 37 290

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 8 151
2018 Security 13 587
2018 Administration and operations 10 266
2018 Human resources 13 46
2018 Information technology 14 36
2018 Project management 25 19
2018 None of the above 13 290

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 51 32
2018 Health care practitioners 43 151
2018 Compliance, inspection and enforcement 47 43
2018 Security 53 587
2018 Administration and operations 55 266
2018 Human resources 45 46
2018 Financial management 52 36
2018 Procurement 55 20
2018 Real property 47 13
2018 Materiel management 28 35
2018 Information management 39 19
2018 Information technology 46 36
2018 Evaluation 47 21
2018 Project management 59 19
2018 Other services to the public 53 74
2018 None of the above 53 290

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 4 151
2018 Compliance, inspection and enforcement 0 43
2018 Security 4 587
2018 Administration and operations 2 266
2018 Human resources 0 46
2018 Financial management 0 36
2018 Procurement 0 20
2018 Real property 0 13
2018 Information management 0 19
2018 Evaluation 0 21
2018 Policy 0 13
2018 Other services to the public 0 74
2018 None of the above 2 290

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 52 32
2018 Health care practitioners 52 151
2018 Compliance, inspection and enforcement 80 43
2018 Security 67 587
2018 Administration and operations 57 266
2018 Human resources 48 46
2018 Financial management 60 36
2018 Procurement 55 20
2018 Materiel management 59 35
2018 Information management 63 19
2018 Information technology 65 36
2018 Evaluation 43 21
2018 Policy 59 13
2018 Project management 51 19
2018 Other services to the public 58 74
2018 None of the above 64 290

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 32
2018 Health care practitioners 4 151
2018 Security 4 587
2018 Administration and operations 7 266
2018 Human resources 0 46
2018 Procurement 0 20
2018 Materiel management 14 35
2018 Evaluation 0 21
2018 Policy 0 13
2018 None of the above 3 290

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 21 151
2018 Security 14 587
2018 Administration and operations 10 266
2018 Human resources 19 46
2018 Financial management 18 36
2018 Materiel management 14 35
2018 Information technology 14 36
2018 Other services to the public 16 74
2018 None of the above 16 290

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 10 19 27 14 15 11 4 34 34 156
2018 Health care practitioners 11 21 24 15 15 11 3 38 35 632
2018 Compliance, inspection and enforcement 7 17 27 16 27 5 1 26 46 176
2018 Communications or public affairs 11 27 23 9 13 12 6 46 26 66
2018 Access to information and privacy 15 16 44 7 13 2 2 32 21 37
2018 Security 5 16 21 20 33 5 0 22 56 1665
2018 Science and technology 15 31 21 2 20 11 0 52 25 32
2018 Library services 15 29 15 8 12 21 0 56 25 14
2018 Legal services 7 22 38 8 15 7 4 32 25 36
2018 Administration and operations 14 25 21 13 14 11 2 44 31 1247
2018 Human resources 21 27 23 11 6 10 3 55 19 380
2018 Financial management 12 22 26 8 7 20 4 45 20 283
2018 Procurement 18 25 21 10 13 12 1 50 26 94
2018 Real property 8 21 22 21 24 5 0 30 46 62
2018 Materiel management 13 29 28 15 12 4 0 43 28 117
2018 Information management 10 26 28 10 11 11 3 43 25 119
2018 Information technology 11 21 24 12 8 21 4 42 26 237
2018 Internal audit 8 24 24 25 0 19 0 40 30 24
2018 Evaluation 2 13 25 23 18 14 5 18 51 92
2018 Policy 11 18 19 16 19 14 3 35 42 78
2018 Project management 17 24 23 8 12 7 8 49 24 135
2018 Other services to the public 10 20 29 14 17 9 2 33 34 278
2018 None of the above 11 20 22 16 21 8 2 34 41 1152
2017 Client contact centre 9 21 26 13 13 15 3 37 31 152
2017 Health care practitioners 11 23 20 13 13 14 5 42 33 774
2017 Federal regulators 9 8 18 20 37 4 4 18 62 17
2017 Compliance, inspection and enforcement 8 17 22 17 27 6 2 28 48 160
2017 Communications or public affairs 12 18 22 17 2 22 7 41 27 71
2017 Access to information and privacy 7 12 28 9 15 18 11 27 34 44
2017 Security 5 16 22 16 30 9 3 23 52 2042
2017 Science and technology 20 26 18 12 9 9 7 54 24 43
2017 Library services 10 27 25 5 24 0 11 41 32 18
2017 Legal services 6 31 19 18 13 12 0 43 36 40
2017 Administration and operations 13 25 20 11 14 12 5 46 30 1411
2017 Human resources 15 28 18 9 6 16 7 57 19 391
2017 Financial management 12 19 19 8 7 23 10 48 23 315
2017 Procurement 8 19 25 10 13 19 7 36 31 91
2017 Real property 17 19 24 12 14 10 4 42 30 75
2017 Materiel management 18 25 26 9 9 10 3 50 21 141
2017 Information management 10 24 14 12 5 24 12 53 25 143
2017 Information technology 14 23 21 8 5 23 6 52 19 258
2017 Internal audit 5 23 35 4 0 23 10 41 6 21
2017 Evaluation 7 22 25 19 7 16 4 37 32 104
2017 Data sciences 18 0 23 12 0 42 6 33 22 17
2017 Policy 15 16 19 10 9 27 5 45 27 78
2017 Project management 11 24 18 8 13 20 7 47 29 151
2017 Other services to the public 11 21 18 13 18 14 6 40 38 300
2017 None of the above 11 19 23 12 19 12 4 36 37 1705
2014 Client contact centre 12 23 25 13 11 12 5 41 29 221
2014 Health care practitioners 8 20 24 15 16 13 4 34 37 877
2014 Federal regulators 3 28 26 15 20 7 0 34 37 26
2014 Compliance, inspection and enforcement 11 17 28 9 19 12 3 34 33 259
2014 Communications or public affairs 22 20 18 10 8 16 6 54 23 77
2014 Access to information and privacy 16 18 22 7 8 20 10 48 20 44
2014 Security 7 20 25 15 19 11 2 32 40 3210
2014 Science and technology 12 18 23 7 11 20 11 42 25 45
2014 Library services 13 19 14 21 19 13 0 37 46 15
2014 Legal services 13 19 31 6 21 7 3 35 30 48
2014 Administration and operations 13 25 19 11 13 15 4 47 29 1805
2014 Human resources 17 24 19 8 8 20 4 55 20 562
2014 Financial management 10 21 23 7 9 25 5 44 24 336
2014 Procurement 13 29 16 11 6 17 8 56 22 83
2014 Real property 9 36 27 5 8 13 2 53 15 96
2014 Materiel management 18 29 21 10 15 6 2 51 26 190
2014 Information management 21 20 19 9 6 19 6 54 21 169
2014 Information technology 18 21 15 6 4 27 8 60 16 293
2014 Internal audit 14 31 10 3 10 17 14 66 20 29
2014 Evaluation 9 20 25 10 10 19 7 39 27 136
2014 Other services to the public 13 20 23 12 16 12 5 39 33 437
2014 None of the above 10 21 22 13 17 13 4 38 36 1781

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 34 28 12 8 2 1 50 21 155
2018 Health care practitioners 20 32 21 13 11 3 0 54 25 630
2018 Compliance, inspection and enforcement 12 25 21 18 22 2 0 37 41 175
2018 Communications or public affairs 42 25 11 16 6 1 0 68 22 66
2018 Access to information and privacy 28 32 26 9 3 0 2 61 12 37
2018 Security 9 23 21 17 27 2 0 33 45 1665
2018 Science and technology 32 30 15 3 17 3 0 64 21 32
2018 Library services 29 35 13 15 0 7 0 69 17 14
2018 Legal services 11 40 17 4 23 5 0 54 29 36
2018 Administration and operations 25 35 18 9 10 2 0 61 20 1243
2018 Human resources 35 35 15 7 5 2 0 71 13 379
2018 Financial management 27 35 21 9 5 2 1 64 15 285
2018 Procurement 21 38 18 12 8 3 0 61 20 94
2018 Real property 13 29 22 15 16 5 0 45 33 62
2018 Materiel management 18 34 24 15 7 2 0 53 23 117
2018 Information management 22 34 24 12 5 2 0 58 18 119
2018 Information technology 22 38 19 10 5 5 0 64 17 238
2018 Internal audit 24 35 24 4 4 8 0 65 9 24
2018 Evaluation 11 31 28 15 13 1 0 42 29 92
2018 Policy 17 31 20 18 9 4 0 51 29 78
2018 Project management 31 35 15 7 10 0 1 67 18 135
2018 Other services to the public 17 35 17 16 12 3 0 54 29 277
2018 None of the above 17 27 21 16 16 2 0 45 33 1150
2017 Client contact centre 17 37 21 12 7 5 1 57 20 152
2017 Health care practitioners 19 32 17 12 13 7 1 55 26 772
2017 Federal regulators 12 12 14 10 47 0 4 25 60 17
2017 Compliance, inspection and enforcement 11 25 26 15 22 2 0 36 38 159
2017 Communications or public affairs 23 28 16 19 2 9 3 58 24 71
2017 Access to information and privacy 20 23 24 11 13 9 0 48 26 44
2017 Security 7 22 21 18 27 4 1 31 47 2038
2017 Science and technology 30 36 18 5 7 2 2 69 12 43
2017 Library services 10 30 39 10 5 0 6 43 16 18
2017 Legal services 6 38 24 15 11 6 0 46 28 40
2017 Administration and operations 22 34 18 11 10 4 0 59 22 1412
2017 Human resources 22 42 16 7 5 7 1 69 14 390
2017 Financial management 27 37 17 7 7 4 1 67 15 315
2017 Procurement 22 34 18 7 14 5 1 59 22 92
2017 Real property 24 40 14 8 13 3 0 65 21 74
2017 Materiel management 27 31 20 12 7 2 1 59 20 140
2017 Information management 22 36 14 11 3 11 3 68 16 142
2017 Information technology 24 40 19 7 5 5 0 68 12 258
2017 Internal audit 9 53 19 0 0 10 10 77 0 21
2017 Evaluation 12 43 24 11 7 4 0 57 19 103
2017 Data sciences 23 41 18 12 0 6 0 68 13 17
2017 Policy 29 24 20 12 8 5 1 56 22 77
2017 Project management 16 33 18 15 7 10 1 55 25 151
2017 Other services to the public 19 28 17 14 16 6 0 50 32 300
2017 None of the above 16 26 23 12 17 5 1 45 31 1700
2014 Client contact centre 19 31 26 12 7 5 0 52 20 221
2014 Health care practitioners 12 31 21 14 13 7 1 47 30 876
2014 Federal regulators 5 22 22 20 25 7 0 29 48 26
2014 Compliance, inspection and enforcement 15 29 21 12 17 5 1 47 31 259
2014 Communications or public affairs 37 29 14 12 1 7 0 71 14 77
2014 Access to information and privacy 24 33 19 4 5 13 2 67 11 44
2014 Security 10 27 23 17 17 5 1 40 36 3204
2014 Science and technology 30 25 23 9 8 5 0 57 18 45
2014 Library services 13 13 21 20 20 13 0 30 46 15
2014 Legal services 16 21 23 15 18 6 2 40 35 48
2014 Administration and operations 22 32 18 12 9 5 1 58 23 1802
2014 Human resources 27 34 18 8 6 7 1 67 14 561
2014 Financial management 21 34 18 9 7 10 1 62 18 336
2014 Procurement 26 30 22 8 8 5 1 60 17 83
2014 Real property 19 43 23 10 2 2 0 64 13 96
2014 Materiel management 24 32 21 7 12 3 1 58 20 190
2014 Information management 30 30 17 9 5 8 1 66 16 169
2014 Information technology 29 35 15 7 3 9 1 71 11 293
2014 Internal audit 35 37 3 0 7 17 0 88 8 29
2014 Evaluation 13 39 23 9 10 5 1 55 21 136
2014 Other services to the public 22 27 20 11 13 7 0 53 26 436
2014 None of the above 15 28 22 14 14 6 1 47 30 1779

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 12 88 155
2018 Health care practitioners 8 92 630
2018 Compliance, inspection and enforcement 17 83 176
2018 Security 22 78 1667
2018 Library services 0 100 15
2018 Administration and operations 9 91 1244
2018 Human resources 5 95 378
2018 Financial management 6 94 284
2018 Procurement 8 92 91
2018 Materiel management 8 92 115
2018 Information management 11 89 119
2018 Information technology 7 93 240
2018 Evaluation 6 94 90
2018 Policy 13 87 78
2018 Project management 11 89 134
2018 Other services to the public 9 91 278
2018 None of the above 14 86 1147

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 53 17
2018 Health care practitioners 51 47
2018 Compliance, inspection and enforcement 47 26
2018 Security 45 320
2018 Administration and operations 31 104
2018 Human resources 30 18
2018 Information technology 0 17
2018 Project management 40 16
2018 Other services to the public 42 26
2018 None of the above 48 144

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 70 47
2018 Compliance, inspection and enforcement 82 26
2018 Security 75 320
2018 Administration and operations 71 104
2018 Other services to the public 68 26
2018 None of the above 70 144

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 0 47
2018 Compliance, inspection and enforcement 0 26
2018 Security 4 320
2018 Administration and operations 7 104
2018 Human resources 0 18
2018 Financial management 0 18
2018 Information management 0 11
2018 Information technology 0 17
2018 None of the above 2 144

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 18 47
2018 Security 30 320
2018 Administration and operations 10 104
2018 Human resources 0 18
2018 Information management 0 11
2018 Information technology 0 17
2018 None of the above 20 144

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Security 12 320
2018 Administration and operations 8 104
2018 Financial management 0 18
2018 Information management 0 11
2018 Other services to the public 17 26
2018 None of the above 10 144

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 17
2018 Health care practitioners 0 47
2018 Compliance, inspection and enforcement 0 26
2018 Security 13 320
2018 Administration and operations 6 104
2018 Human resources 0 18
2018 Information management 0 11
2018 Information technology 0 17
2018 None of the above 4 144

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 17
2018 Health care practitioners 0 47
2018 Security 10 320
2018 Administration and operations 5 104
2018 Information management 0 11
2018 None of the above 8 144

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 43 17
2018 Health care practitioners 22 48
2018 Compliance, inspection and enforcement 29 26
2018 Security 39 318
2018 Administration and operations 25 105
2018 Human resources 35 18
2018 Financial management 28 18
2018 Information technology 58 17
2018 Project management 45 16
2018 Other services to the public 32 26
2018 None of the above 26 145

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 14 48
2018 Security 25 318
2018 Administration and operations 16 105
2018 Financial management 26 18
2018 Other services to the public 18 26
2018 None of the above 21 145

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 15 48
2018 Security 27 318
2018 Administration and operations 9 105
2018 None of the above 12 145

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Security 12 318
2018 Administration and operations 5 105
2018 Financial management 0 18
2018 Information management 0 11
2018 None of the above 4 145

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 18 48
2018 Compliance, inspection and enforcement 44 26
2018 Security 17 318
2018 Administration and operations 18 105
2018 Human resources 35 18
2018 Financial management 28 18
2018 None of the above 18 145

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 21 48
2018 Compliance, inspection and enforcement 22 26
2018 Security 40 318
2018 Administration and operations 21 105
2018 Financial management 45 18
2018 None of the above 31 145

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Security 11 318
2018 Financial management 0 18
2018 Information management 0 11
2018 Information technology 0 17
2018 Project management 0 16
2018 None of the above 4 145

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 17
2018 Health care practitioners 0 48
2018 Compliance, inspection and enforcement 0 26
2018 Security 5 318
2018 Human resources 0 18
2018 Financial management 0 18
2018 Information management 0 11
2018 Project management 0 16

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Security 13 318
2018 Administration and operations 8 105
2018 Information management 0 11
2018 Information technology 0 17
2018 None of the above 6 145

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Security 13 318
2018 Administration and operations 11 105
2018 Information management 0 11
2018 Information technology 0 17
2018 Other services to the public 18 26
2018 None of the above 14 145

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 17
2018 Health care practitioners 0 48
2018 Compliance, inspection and enforcement 0 26
2018 Security 3 318
2018 Human resources 0 18
2018 Financial management 0 18
2018 Information management 0 11
2018 Information technology 0 17
2018 Project management 0 16
2018 Other services to the public 0 26

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 22 48
2018 Security 19 318
2018 Administration and operations 23 105
2018 Information management 39 11
2018 Other services to the public 27 26
2018 None of the above 22 145

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 17
2018 Health care practitioners 0 48
2018 Compliance, inspection and enforcement 0 26
2018 Security 0 318
2018 Human resources 0 18
2018 Financial management 0 18
2018 Information management 0 11
2018 Information technology 0 17
2018 Project management 0 16
2018 Other services to the public 0 26

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 30 48
2018 Security 15 318
2018 Administration and operations 19 105
2018 Information management 0 11
2018 None of the above 19 145

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 24 17
2018 Health care practitioners 28 48
2018 Compliance, inspection and enforcement 23 26
2018 Security 23 319
2018 Administration and operations 31 105
2018 Project management 31 16
2018 Other services to the public 39 26
2018 None of the above 41 145

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 26 48
2018 Security 18 319
2018 Administration and operations 16 105
2018 Information management 0 11
2018 None of the above 22 145

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 17
2018 Security 4 319
2018 Administration and operations 8 105
2018 Information management 0 11
2018 None of the above 3 145

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 19 48
2018 Compliance, inspection and enforcement 16 26
2018 Security 25 319
2018 Administration and operations 20 105
2018 Other services to the public 29 26
2018 None of the above 26 145

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 13 48
2018 Compliance, inspection and enforcement 0 26
2018 Security 6 319
2018 Administration and operations 6 105
2018 Information management 0 11
2018 Information technology 0 17
2018 None of the above 5 145

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Security 8 319
2018 Administration and operations 10 105
2018 Financial management 0 18
2018 Information management 0 11
2018 None of the above 9 145

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Security 13 319
2018 Administration and operations 8 105
2018 Human resources 0 18
2018 Information management 0 11
2018 Information technology 0 17
2018 None of the above 8 145

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 17
2018 Health care practitioners 20 48
2018 Security 8 319
2018 Administration and operations 11 105
2018 Information management 0 11
2018 None of the above 6 145

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 46 17
2018 Health care practitioners 43 48
2018 Compliance, inspection and enforcement 59 26
2018 Security 49 319
2018 Administration and operations 46 105
2018 Human resources 45 18
2018 Financial management 32 18
2018 Information technology 58 17
2018 Project management 43 16
2018 Other services to the public 36 26
2018 None of the above 37 145

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 22
2018 Security 6 290
2018 Human resources 0 17
2018 Information management 0 11
2018 Information technology 0 16
2018 Project management 0 15
2018 None of the above 8 128

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 18 44
2018 Security 7 290
2018 Administration and operations 7 94
2018 Information technology 0 16
2018 None of the above 9 128

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 0 44
2018 Security 3 290
2018 Human resources 0 17
2018 Financial management 0 18
2018 Information management 0 11
2018 Information technology 0 16
2018 Project management 0 15
2018 None of the above 3 128

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 16
2018 Health care practitioners 0 44
2018 Compliance, inspection and enforcement 0 22
2018 Security 2 290
2018 Human resources 0 17
2018 Information management 0 11
2018 Information technology 0 16
2018 Project management 0 15
2018 None of the above 4 128

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 0 44
2018 Compliance, inspection and enforcement 0 22
2018 Security 2 290
2018 Financial management 0 18
2018 Information management 0 11
2018 Information technology 0 16
2018 None of the above 6 128

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 0 44
2018 Security 2 290
2018 Human resources 0 17
2018 Information management 0 11
2018 Information technology 0 16
2018 Other services to the public 0 22
2018 None of the above 6 128

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Security 2 290
2018 Administration and operations 9 94
2018 Financial management 0 18
2018 Information technology 0 16
2018 Project management 0 15
2018 None of the above 6 128

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Security 8 290
2018 Administration and operations 9 94
2018 Project management 0 15
2018 None of the above 9 128

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 14 44
2018 Security 12 290
2018 Administration and operations 9 94
2018 Human resources 40 17
2018 Project management 0 15
2018 None of the above 13 128

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 33 44
2018 Compliance, inspection and enforcement 29 22
2018 Security 32 290
2018 Administration and operations 31 94
2018 Human resources 42 17
2018 Information management 55 11
2018 Other services to the public 24 22
2018 None of the above 30 128

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 12 44
2018 Security 11 290
2018 Administration and operations 9 94
2018 Financial management 0 18
2018 None of the above 16 128

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 60 16
2018 Health care practitioners 53 44
2018 Compliance, inspection and enforcement 43 22
2018 Security 45 290
2018 Administration and operations 50 94
2018 Human resources 59 17
2018 Financial management 28 18
2018 Information technology 43 16
2018 Project management 40 15
2018 Other services to the public 50 22
2018 None of the above 41 128

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 0 16
2018 Compliance, inspection and enforcement 0 22
2018 Security 3 290
2018 Human resources 0 17
2018 Financial management 0 18
2018 Information management 0 11
2018 Information technology 0 16
2018 Project management 0 15

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 52 16
2018 Health care practitioners 50 44
2018 Security 69 290
2018 Administration and operations 68 94
2018 Human resources 65 17
2018 Financial management 66 18
2018 Information technology 69 16
2018 Project management 59 15
2018 Other services to the public 55 22
2018 None of the above 63 128

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Compliance, inspection and enforcement 0 22
2018 Security 4 290
2018 Human resources 0 17
2018 Information management 0 11
2018 Project management 0 15
2018 Other services to the public 0 22
2018 None of the above 6 128

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Health care practitioners 18 44
2018 Security 13 290
2018 Administration and operations 8 94
2018 None of the above 20 128

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 29 29 7 9 12 3 47 19 155
2018 Health care practitioners 14 23 29 7 6 17 4 47 17 631
2018 Compliance, inspection and enforcement 10 21 26 12 19 11 1 36 35 176
2018 Communications or public affairs 12 24 30 3 1 22 7 52 6 65
2018 Access to information and privacy 17 23 30 2 3 19 5 53 7 37
2018 Security 6 18 32 13 22 8 1 27 39 1661
2018 Science and technology 23 28 21 4 13 11 0 57 20 31
2018 Library services 27 14 14 11 0 34 0 62 17 15
2018 Legal services 9 28 19 23 0 18 4 47 29 38
2018 Administration and operations 17 26 26 7 6 14 3 53 16 1241
2018 Human resources 23 26 26 5 3 14 3 59 10 380
2018 Financial management 14 20 28 6 3 24 4 48 13 282
2018 Procurement 17 28 27 9 6 12 1 52 18 93
2018 Real property 10 24 38 11 7 11 0 37 20 61
2018 Materiel management 15 34 31 3 6 8 3 55 11 115
2018 Information management 15 25 26 6 9 15 4 50 19 120
2018 Information technology 12 25 24 5 4 24 4 52 13 240
2018 Internal audit 8 20 42 13 0 17 0 34 15 23
2018 Evaluation 3 24 29 8 6 26 4 38 21 91
2018 Policy 9 17 32 7 9 22 4 35 22 78
2018 Project management 20 27 22 5 9 9 7 56 17 134
2018 Other services to the public 10 28 30 6 9 13 3 46 18 277
2018 None of the above 12 22 32 7 11 13 3 40 22 1152
2017 Client contact centre 9 27 29 7 5 19 4 48 15 151
2017 Health care practitioners 16 22 24 5 5 21 6 53 14 774
2017 Federal regulators 13 0 39 0 33 12 4 15 39 17
2017 Compliance, inspection and enforcement 8 20 29 12 16 10 5 33 33 160
2017 Communications or public affairs 11 21 23 1 1 35 7 56 5 71
2017 Access to information and privacy 16 10 28 11 4 20 11 37 22 44
2017 Security 6 20 29 11 19 12 3 32 35 2040
2017 Science and technology 21 29 16 7 4 19 5 64 15 42
2017 Library services 10 31 26 6 19 5 5 45 27 18
2017 Legal services 10 35 29 4 9 12 0 51 15 40
2017 Administration and operations 16 25 25 6 5 18 5 53 15 1408
2017 Human resources 20 23 22 4 3 21 7 60 10 391
2017 Financial management 14 20 20 5 3 30 7 54 13 315
2017 Procurement 7 25 28 3 9 21 6 45 17 92
2017 Real property 14 36 30 0 3 13 4 61 3 75
2017 Materiel management 18 30 28 2 5 15 3 57 8 141
2017 Information management 11 19 22 1 3 32 10 53 9 142
2017 Information technology 16 21 20 3 4 29 7 59 10 256
2017 Internal audit 5 30 14 4 0 33 14 65 8 21
2017 Evaluation 10 28 26 7 3 21 5 51 14 104
2017 Data sciences 6 17 24 0 6 41 6 44 11 17
2017 Policy 12 18 19 7 3 34 7 52 16 78
2017 Project management 7 17 30 6 5 28 7 37 17 151
2017 Other services to the public 15 25 22 9 8 17 4 50 22 300
2017 None of the above 12 21 27 8 11 16 5 42 24 1703
2014 Client contact centre 11 26 27 9 2 18 6 49 15 221
2014 Health care practitioners 12 20 28 6 6 22 6 45 16 878
2014 Federal regulators 3 31 46 2 10 8 0 37 13 26
2014 Compliance, inspection and enforcement 14 17 28 9 12 17 4 38 27 259
2014 Communications or public affairs 15 27 23 3 0 27 6 61 4 77
2014 Access to information and privacy 15 21 18 7 3 27 10 57 15 44
2014 Security 9 22 28 11 11 15 3 38 27 3212
2014 Science and technology 16 26 21 2 2 27 6 62 6 45
2014 Library services 13 13 14 7 7 46 0 48 27 15
2014 Legal services 13 33 23 7 13 9 3 52 22 48
2014 Administration and operations 19 23 23 5 5 21 4 56 14 1803
2014 Human resources 19 22 22 5 3 24 5 57 11 562
2014 Financial management 12 20 19 5 4 33 7 54 15 336
2014 Procurement 12 28 23 5 2 22 7 57 11 83
2014 Real property 15 27 29 5 3 17 3 53 10 96
2014 Materiel management 18 29 24 8 6 9 5 55 17 190
2014 Information management 19 16 20 8 3 28 5 52 17 170
2014 Information technology 17 19 18 2 2 32 9 61 8 293
2014 Internal audit 25 14 10 3 3 31 14 70 12 29
2014 Evaluation 12 23 25 1 6 28 5 52 11 136
2014 Other services to the public 16 23 23 6 9 17 6 51 19 438
2014 None of the above 13 21 27 7 8 20 5 45 19 1782

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 16 36 27 7 8 5 1 56 16 157
2018 Health care practitioners 22 33 26 7 5 7 0 59 13 632
2018 Compliance, inspection and enforcement 17 26 25 14 16 3 0 44 31 175
2018 Communications or public affairs 42 30 18 5 1 2 3 75 6 65
2018 Access to information and privacy 23 39 31 0 3 2 2 65 3 37
2018 Security 10 26 26 13 21 3 1 37 35 1656
2018 Science and technology 36 21 26 0 14 3 0 59 14 30
2018 Library services 50 22 14 7 0 7 0 77 8 15
2018 Legal services 11 41 16 21 6 5 0 55 28 38
2018 Administration and operations 28 35 20 6 5 4 1 66 12 1241
2018 Human resources 36 33 20 5 2 4 0 72 8 378
2018 Financial management 28 32 25 5 3 5 1 64 9 284
2018 Procurement 23 39 22 11 3 2 0 64 14 91
2018 Real property 15 36 26 8 5 9 0 56 15 62
2018 Materiel management 26 31 29 5 7 2 1 59 12 116
2018 Information management 26 27 23 12 3 7 1 58 17 120
2018 Information technology 25 37 19 5 4 8 1 68 10 240
2018 Internal audit 20 39 37 0 0 4 0 62 0 24
2018 Evaluation 13 32 30 11 6 9 0 49 18 92
2018 Policy 14 35 30 6 9 6 0 53 16 78
2018 Project management 32 38 15 3 8 2 1 73 12 134
2018 Other services to the public 19 39 21 7 8 5 0 61 16 278
2018 None of the above 19 29 27 9 10 5 1 50 21 1151
2017 Client contact centre 14 37 30 5 4 8 1 57 10 151
2017 Health care practitioners 25 34 18 7 5 10 1 67 13 772
2017 Federal regulators 17 3 42 0 33 0 4 22 34 17
2017 Compliance, inspection and enforcement 14 28 28 8 15 6 1 45 25 160
2017 Communications or public affairs 27 35 17 0 2 17 1 76 3 71
2017 Access to information and privacy 24 17 22 12 5 14 7 52 20 42
2017 Security 10 26 26 12 18 7 2 38 33 2037
2017 Science and technology 24 37 23 7 2 5 2 65 10 42
2017 Library services 19 36 34 6 5 0 0 55 11 18
2017 Legal services 10 39 32 4 9 6 0 52 14 40
2017 Administration and operations 27 33 21 6 5 8 1 66 12 1409
2017 Human resources 32 36 17 3 3 9 1 74 6 390
2017 Financial management 29 36 18 4 3 10 0 72 8 314
2017 Procurement 20 38 22 6 6 6 2 63 13 91
2017 Real property 24 41 23 3 3 5 2 69 6 75
2017 Materiel management 25 41 22 2 5 4 0 69 8 141
2017 Information management 24 32 19 1 4 17 2 70 7 143
2017 Information technology 29 38 18 4 3 7 1 73 8 256
2017 Internal audit 14 54 10 4 0 10 10 83 5 21
2017 Evaluation 17 51 15 5 4 5 4 74 9 103
2017 Data sciences 41 18 30 6 0 6 0 62 6 17
2017 Policy 30 27 17 12 3 10 1 64 17 78
2017 Project management 16 35 22 5 4 16 2 62 11 151
2017 Other services to the public 23 32 19 10 7 8 1 60 19 298
2017 None of the above 19 28 24 8 10 9 1 52 20 1696
2014 Client contact centre 17 35 25 11 3 8 0 58 15 220
2014 Health care practitioners 19 31 24 7 6 12 2 58 14 874
2014 Federal regulators 3 34 45 8 5 5 0 40 13 25
2014 Compliance, inspection and enforcement 18 32 21 9 11 7 2 55 22 258
2014 Communications or public affairs 38 37 11 3 3 9 0 83 6 76
2014 Access to information and privacy 25 26 20 7 3 17 2 64 12 44
2014 Security 13 29 27 12 11 8 1 46 25 3205
2014 Science and technology 31 35 16 5 5 8 0 71 11 45
2014 Library services 25 13 14 14 7 27 0 52 29 15
2014 Legal services 18 29 22 13 10 6 2 51 25 47
2014 Administration and operations 28 32 19 5 5 10 1 68 11 1805
2014 Human resources 30 35 18 5 3 9 0 72 9 563
2014 Financial management 23 36 17 5 4 14 2 69 10 336
2014 Procurement 25 33 21 5 3 13 0 66 10 83
2014 Real property 25 36 24 4 2 9 0 67 7 96
2014 Materiel management 29 31 19 8 4 8 1 66 13 190
2014 Information management 31 24 22 7 2 14 1 64 10 170
2014 Information technology 31 33 17 3 2 12 2 74 6 293
2014 Internal audit 35 34 14 3 3 10 0 77 7 29
2014 Evaluation 17 47 14 6 5 10 1 71 13 136
2014 Other services to the public 27 29 21 5 9 9 0 62 16 436
2014 None of the above 19 29 26 8 8 10 1 54 17 1780
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 36 11 11 10 0 0 67 22 156
2018 Health care practitioners 46 29 12 6 6 0 0 75 13 629
2018 Compliance, inspection and enforcement 34 30 17 7 10 2 0 65 17 177
2018 Communications or public affairs 68 23 5 0 5 0 0 91 5 66
2018 Access to information and privacy 49 26 13 11 0 0 0 75 11 37
2018 Security 23 28 21 11 16 1 0 52 27 1663
2018 Science and technology 40 28 16 4 9 0 3 70 14 32
2018 Library services 57 36 0 0 7 0 0 93 7 15
2018 Legal services 37 38 19 6 0 0 0 75 6 39
2018 Administration and operations 53 25 9 6 6 1 0 78 13 1238
2018 Human resources 56 26 9 4 4 0 0 82 9 375
2018 Financial management 59 24 9 4 4 0 0 84 8 279
2018 Procurement 45 27 18 4 6 0 0 72 10 93
2018 Real property 29 33 23 1 14 0 0 62 15 61
2018 Materiel management 45 32 15 2 5 1 0 77 8 115
2018 Information management 52 23 11 8 6 0 0 75 14 119
2018 Information technology 50 31 9 4 4 1 1 82 8 238
2018 Internal audit 44 27 16 8 4 0 0 72 12 24
2018 Evaluation 44 31 10 8 6 1 0 76 13 92
2018 Policy 56 19 6 8 12 0 0 75 19 79
2018 Project management 50 26 16 3 4 1 0 77 7 133
2018 Other services to the public 43 30 14 9 3 1 0 74 12 275
2018 None of the above 41 29 13 6 9 1 0 71 15 1140
2017 Client contact centre 37 33 12 9 7 2 0 72 16 151
2017 Health care practitioners 46 28 12 6 6 1 0 75 13 774
2017 Federal regulators 35 24 8 10 23 0 0 59 33 17
2017 Compliance, inspection and enforcement 35 27 25 3 10 0 0 62 13 160
2017 Communications or public affairs 65 18 10 2 1 4 0 86 4 71
2017 Access to information and privacy 47 31 16 0 4 2 0 79 4 44
2017 Security 23 29 19 8 17 3 1 54 26 2038
2017 Science and technology 40 34 16 7 2 0 0 74 9 43
2017 Library services 51 15 0 0 24 5 6 74 26 18
2017 Legal services 29 42 18 7 4 0 0 71 11 39
2017 Administration and operations 53 26 9 5 5 1 0 81 10 1414
2017 Human resources 54 29 7 4 4 1 0 85 8 391
2017 Financial management 55 26 8 5 5 1 0 82 9 315
2017 Procurement 39 33 11 7 5 1 3 75 13 92
2017 Real property 45 28 20 1 5 1 0 74 7 75
2017 Materiel management 53 28 9 6 4 0 0 81 10 140
2017 Information management 40 33 15 4 7 1 1 74 11 143
2017 Information technology 58 24 8 3 5 1 0 83 8 258
2017 Internal audit 56 19 16 10 0 0 0 74 10 21
2017 Evaluation 50 34 6 5 5 1 0 85 10 104
2017 Data sciences 82 12 0 0 6 0 0 94 6 17
2017 Policy 58 21 10 4 5 2 0 81 9 78
2017 Project management 49 28 8 6 7 1 1 78 14 151
2017 Other services to the public 44 28 9 6 9 2 1 75 16 298
2017 None of the above 40 26 14 6 11 2 0 68 17 1704

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 48 20 8 7 4 0 63 16 157
2018 Health care practitioners 19 43 18 14 6 0 0 62 20 627
2018 Compliance, inspection and enforcement 15 33 21 15 16 0 0 47 32 175
2018 Communications or public affairs 35 41 13 9 2 0 0 76 11 66
2018 Access to information and privacy 30 43 8 10 6 3 0 75 17 37
2018 Security 10 36 19 17 17 0 0 46 34 1663
2018 Science and technology 27 37 19 10 5 3 0 65 16 32
2018 Library services 37 27 14 14 7 0 0 64 22 15
2018 Legal services 23 37 15 17 8 0 0 60 25 39
2018 Administration and operations 24 45 15 10 4 1 0 70 14 1240
2018 Human resources 36 42 13 5 2 2 0 80 7 376
2018 Financial management 26 49 16 6 2 1 0 75 8 285
2018 Procurement 27 46 18 5 3 2 0 74 8 93
2018 Real property 17 43 23 7 6 3 0 62 14 62
2018 Materiel management 15 55 13 10 6 1 0 71 16 112
2018 Information management 22 56 15 3 3 2 0 79 6 120
2018 Information technology 24 52 12 7 2 4 0 79 8 239
2018 Internal audit 28 52 20 0 0 0 0 80 0 24
2018 Evaluation 10 40 33 13 3 0 0 51 16 92
2018 Policy 8 57 9 12 12 1 0 66 25 78
2018 Project management 28 48 11 7 5 1 1 77 12 134
2018 Other services to the public 16 43 17 14 7 1 0 61 22 278
2018 None of the above 15 42 19 14 9 1 0 58 23 1152
2017 Client contact centre 15 44 22 12 4 4 0 60 17 152
2017 Health care practitioners 19 43 15 12 9 2 0 64 21 771
2017 Federal regulators 22 22 13 10 33 0 0 44 43 17
2017 Compliance, inspection and enforcement 8 40 21 16 15 0 0 48 31 158
2017 Communications or public affairs 36 44 5 8 2 5 0 84 10 71
2017 Access to information and privacy 27 25 21 11 9 7 0 56 21 44
2017 Security 9 37 18 17 19 1 0 46 36 2040
2017 Science and technology 20 37 28 7 2 6 0 61 10 43
2017 Library services 43 40 6 0 5 0 6 89 5 18
2017 Legal services 10 47 22 12 7 2 0 59 19 39
2017 Administration and operations 23 43 16 9 6 2 0 67 16 1413
2017 Human resources 27 47 12 8 4 3 0 76 11 391
2017 Financial management 23 48 15 7 3 4 0 74 11 315
2017 Procurement 20 36 28 7 5 3 0 58 12 91
2017 Real property 17 53 15 5 4 6 0 74 10 75
2017 Materiel management 27 45 15 5 7 3 0 74 11 140
2017 Information management 17 48 20 6 5 3 1 68 11 143
2017 Information technology 20 47 15 7 7 4 0 70 14 257
2017 Internal audit 32 58 5 0 0 5 0 95 0 21
2017 Evaluation 6 57 17 17 3 0 0 63 19 104
2017 Data sciences 29 47 18 6 0 0 0 76 6 17
2017 Policy 11 51 12 18 5 2 0 64 23 78
2017 Project management 24 38 21 5 6 6 0 66 12 151
2017 Other services to the public 19 40 15 14 10 2 0 60 24 299
2017 None of the above 16 37 19 12 13 3 0 55 26 1700

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 7 29 22 21 19 1 0 37 41 156
2018 Health care practitioners 11 28 17 21 22 0 0 40 43 632
2018 Compliance, inspection and enforcement 10 21 11 25 34 0 0 31 59 175
2018 Communications or public affairs 16 40 19 8 16 2 0 57 24 66
2018 Access to information and privacy 20 22 25 19 13 0 0 42 32 37
2018 Security 4 13 13 21 49 0 0 17 70 1667
2018 Science and technology 24 36 13 12 16 0 0 60 28 32
2018 Library services 12 34 14 11 22 7 0 50 35 15
2018 Legal services 15 23 9 29 24 0 0 38 53 38
2018 Administration and operations 16 33 15 20 15 1 0 50 35 1244
2018 Human resources 24 36 18 12 7 2 0 62 20 378
2018 Financial management 19 42 18 11 10 0 0 62 20 286
2018 Procurement 19 31 18 20 11 1 0 50 31 94
2018 Real property 8 22 25 17 27 0 0 30 44 62
2018 Materiel management 14 32 18 18 18 1 0 47 36 114
2018 Information management 15 41 20 13 10 0 0 57 23 120
2018 Information technology 18 37 18 17 7 3 0 57 25 240
2018 Internal audit 9 39 24 24 0 4 0 50 25 24
2018 Evaluation 6 22 17 29 26 0 0 28 55 91
2018 Policy 8 38 10 27 17 0 0 45 45 79
2018 Project management 19 25 25 15 13 0 3 45 29 133
2018 Other services to the public 11 30 16 23 19 0 0 41 43 276
2018 None of the above 10 26 18 21 24 1 0 36 46 1157
2017 Client contact centre 9 29 28 15 16 3 0 39 32 152
2017 Health care practitioners 9 28 16 24 23 0 0 37 47 772
2017 Federal regulators 8 14 0 11 67 0 0 21 79 17
2017 Compliance, inspection and enforcement 4 21 15 17 44 0 0 25 61 159
2017 Communications or public affairs 24 30 18 11 11 6 0 57 24 71
2017 Access to information and privacy 7 39 20 13 18 3 0 47 32 44
2017 Security 3 13 13 22 49 1 0 16 71 2040
2017 Science and technology 23 25 21 21 4 6 0 51 27 43
2017 Library services 10 39 26 15 5 0 6 52 21 18
2017 Legal services 2 36 15 23 23 0 0 38 46 40
2017 Administration and operations 12 35 16 19 17 2 0 47 37 1409
2017 Human resources 14 36 22 18 8 2 0 51 26 391
2017 Financial management 19 38 17 15 9 3 0 58 24 312
2017 Procurement 16 35 19 16 13 1 0 51 30 91
2017 Real property 10 37 13 18 21 0 0 48 39 75
2017 Materiel management 9 38 26 11 16 0 0 47 27 140
2017 Information management 13 38 19 22 6 1 1 52 29 143
2017 Information technology 15 35 22 17 10 1 0 50 27 258
2017 Internal audit 9 62 19 5 5 0 0 71 10 21
2017 Evaluation 4 22 23 33 18 0 0 26 50 104
2017 Data sciences 23 41 18 12 6 0 0 64 18 17
2017 Policy 10 42 10 23 14 1 0 53 37 78
2017 Project management 12 35 19 19 13 1 0 48 33 151
2017 Other services to the public 9 27 19 22 21 1 0 37 43 299
2017 None of the above 8 25 17 20 28 1 1 34 49 1702

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 9 10 20 23 34 0 3 19 59 157
2018 Health care practitioners 5 13 19 20 42 0 1 19 62 632
2018 Compliance, inspection and enforcement 11 17 18 18 35 0 0 28 54 176
2018 Communications or public affairs 28 21 13 11 28 0 0 49 38 66
2018 Access to information and privacy 30 21 20 12 17 0 0 50 30 37
2018 Security 11 16 18 17 37 0 1 27 54 1668
2018 Science and technology 13 25 17 19 25 0 0 39 44 31
2018 Library services 0 13 14 14 59 0 0 13 73 15
2018 Legal services 15 23 23 8 24 6 2 41 34 38
2018 Administration and operations 15 21 22 17 24 0 1 36 41 1248
2018 Human resources 15 20 27 17 20 0 0 36 37 377
2018 Financial management 12 16 23 22 27 0 1 28 49 284
2018 Procurement 10 12 23 19 34 0 3 23 54 94
2018 Real property 3 18 22 20 37 0 0 21 57 62
2018 Materiel management 9 16 16 25 34 0 1 25 60 116
2018 Information management 23 22 20 16 15 0 4 47 32 119
2018 Information technology 23 22 28 11 16 0 1 45 27 241
2018 Internal audit 4 39 24 8 24 0 0 43 32 24
2018 Evaluation 9 22 28 18 24 0 0 31 41 91
2018 Policy 18 25 25 12 19 0 0 44 31 77
2018 Project management 10 21 21 16 32 0 0 31 48 133
2018 Other services to the public 10 17 24 14 32 1 1 28 47 279
2018 None of the above 12 18 19 15 35 0 1 30 50 1157
2017 Client contact centre 20 17 16 18 29 0 0 37 47 152
2017 Health care practitioners 11 17 20 16 36 0 0 28 52 774
2017 Federal regulators 8 8 13 19 42 10 0 18 67 17
2017 Compliance, inspection and enforcement 15 15 20 15 36 0 0 29 51 160
2017 Communications or public affairs 26 35 16 15 8 0 0 61 23 71
2017 Access to information and privacy 16 22 12 20 28 0 2 39 49 43
2017 Security 12 15 14 17 40 1 1 27 58 2041
2017 Science and technology 34 14 5 24 23 0 0 48 47 43
2017 Library services 23 35 6 5 25 0 6 62 31 18
2017 Legal services 10 27 10 27 23 0 2 38 51 40
2017 Administration and operations 15 20 20 17 27 0 1 35 44 1407
2017 Human resources 19 20 20 19 20 0 2 40 40 390
2017 Financial management 15 14 22 20 28 0 1 29 49 315
2017 Procurement 13 11 15 24 33 0 3 25 60 92
2017 Real property 8 15 15 23 40 0 0 23 62 75
2017 Materiel management 14 17 17 22 30 1 0 32 52 140
2017 Information management 16 21 26 19 17 0 1 38 36 143
2017 Information technology 20 25 18 16 21 0 1 45 37 258
2017 Internal audit 32 19 9 14 26 0 0 51 40 21
2017 Evaluation 11 14 18 19 32 0 6 27 54 104
2017 Data sciences 47 24 6 12 12 0 0 70 24 17
2017 Policy 21 22 15 15 26 0 0 44 42 78
2017 Project management 21 23 17 12 27 0 1 44 39 150
2017 Other services to the public 14 19 19 16 32 0 0 33 48 298
2017 None of the above 15 17 16 18 31 1 1 33 50 1701

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 11 21 36 20 9 0 2 33 30 156
2018 Health care practitioners 8 19 33 22 18 0 0 27 40 632
2018 Compliance, inspection and enforcement 13 24 26 18 17 0 1 38 35 176
2018 Communications or public affairs 13 37 24 12 13 0 2 51 25 66
2018 Access to information and privacy 36 23 20 9 12 0 0 59 22 37
2018 Security 20 29 27 12 9 0 2 50 22 1665
2018 Science and technology 17 27 33 13 10 0 0 44 23 32
2018 Library services 22 40 25 0 14 0 0 61 14 15
2018 Legal services 11 31 38 7 8 6 0 44 16 39
2018 Administration and operations 15 23 29 18 15 0 0 38 33 1247
2018 Human resources 16 16 31 19 18 0 0 32 37 377
2018 Financial management 15 27 32 17 9 0 0 42 26 283
2018 Procurement 11 21 37 22 10 0 0 32 32 94
2018 Real property 8 29 20 23 19 0 0 38 42 62
2018 Materiel management 22 26 26 19 7 0 0 49 25 116
2018 Information management 19 24 25 13 18 0 1 44 31 120
2018 Information technology 14 31 28 19 7 1 0 46 26 241
2018 Internal audit 16 33 44 4 4 0 0 48 8 24
2018 Evaluation 7 17 32 21 21 0 0 25 43 91
2018 Policy 16 23 37 19 5 0 0 39 24 77
2018 Project management 13 18 40 16 10 0 2 32 26 133
2018 Other services to the public 13 19 33 18 16 0 0 32 35 277
2018 None of the above 15 25 29 17 14 0 0 40 30 1159
2017 Client contact centre 17 20 30 20 11 0 2 38 31 152
2017 Health care practitioners 7 23 26 24 20 0 0 30 44 773
2017 Federal regulators 33 4 37 4 22 0 0 37 26 17
2017 Compliance, inspection and enforcement 19 16 29 21 15 0 0 35 36 159
2017 Communications or public affairs 10 30 29 19 12 0 0 40 31 71
2017 Access to information and privacy 14 30 18 11 27 0 0 44 38 43
2017 Security 22 29 26 12 9 0 2 52 22 2030
2017 Science and technology 24 26 21 18 11 0 0 49 29 43
2017 Library services 30 19 15 10 21 0 6 52 32 18
2017 Legal services 12 20 29 16 23 0 0 32 39 40
2017 Administration and operations 14 24 27 20 14 0 0 38 34 1411
2017 Human resources 13 20 26 23 18 0 1 33 41 389
2017 Financial management 16 28 29 16 10 0 1 44 27 313
2017 Procurement 17 28 27 16 10 0 1 46 27 91
2017 Real property 13 24 29 19 14 0 0 37 34 74
2017 Materiel management 23 33 27 8 8 1 0 57 16 141
2017 Information management 22 26 24 17 11 0 1 48 28 143
2017 Information technology 19 32 26 15 7 0 1 51 23 258
2017 Internal audit 19 39 32 5 5 0 0 58 10 21
2017 Evaluation 3 20 29 23 26 0 0 23 49 104
2017 Data sciences 6 18 41 29 6 0 0 24 35 17
2017 Policy 12 29 39 12 6 1 0 42 19 78
2017 Project management 12 24 35 16 12 0 1 37 28 151
2017 Other services to the public 17 22 26 19 15 0 1 39 34 298
2017 None of the above 17 26 26 14 15 1 2 43 30 1695

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 13 25 36 14 10 0 2 39 24 153
2018 Health care practitioners 17 28 28 15 10 0 1 46 25 627
2018 Compliance, inspection and enforcement 21 25 29 10 12 0 3 48 22 176
2018 Communications or public affairs 18 38 25 13 7 0 0 56 19 66
2018 Access to information and privacy 36 21 15 22 7 0 0 56 29 37
2018 Security 26 30 22 11 7 1 3 58 19 1647
2018 Science and technology 18 37 11 19 15 0 0 55 34 32
2018 Library services 34 41 11 0 7 7 0 81 8 15
2018 Legal services 19 29 32 12 2 7 0 51 15 37
2018 Administration and operations 21 30 28 12 8 0 1 52 20 1243
2018 Human resources 20 23 30 15 10 1 1 44 26 375
2018 Financial management 21 35 24 15 5 0 0 56 20 283
2018 Procurement 13 33 29 15 10 0 0 46 25 93
2018 Real property 11 30 26 25 7 0 0 41 32 61
2018 Materiel management 21 38 28 10 3 0 0 59 13 115
2018 Information management 20 38 22 10 10 0 0 58 20 119
2018 Information technology 16 38 27 12 5 2 0 55 17 238
2018 Internal audit 33 32 20 11 4 0 0 65 15 24
2018 Evaluation 10 23 30 17 19 0 0 34 36 91
2018 Policy 26 36 22 13 4 0 0 62 17 76
2018 Project management 17 28 31 18 6 0 0 45 24 133
2018 Other services to the public 18 27 28 15 10 0 1 45 26 278
2018 None of the above 21 30 25 13 8 1 1 53 22 1145
2017 Client contact centre 19 29 27 18 6 0 2 48 25 151
2017 Health care practitioners 17 30 23 15 11 1 2 49 28 770
2017 Federal regulators 8 10 51 17 14 0 0 18 30 17
2017 Compliance, inspection and enforcement 24 26 29 11 10 0 1 50 21 159
2017 Communications or public affairs 15 39 26 7 13 0 0 54 20 71
2017 Access to information and privacy 21 24 22 18 14 0 0 45 32 43
2017 Security 26 30 21 10 7 1 5 60 18 2029
2017 Science and technology 26 26 18 18 12 0 0 52 30 43
2017 Library services 35 39 5 11 5 0 6 78 17 18
2017 Legal services 17 29 31 7 14 2 0 47 21 39
2017 Administration and operations 22 30 25 13 9 0 1 53 22 1409
2017 Human resources 17 26 30 14 12 0 1 43 27 390
2017 Financial management 24 32 25 10 7 0 1 57 18 315
2017 Procurement 21 29 27 13 6 0 5 52 20 92
2017 Real property 14 32 33 11 11 0 0 45 22 71
2017 Materiel management 31 32 21 10 5 1 1 64 15 139
2017 Information management 27 31 21 12 5 0 3 60 18 143
2017 Information technology 23 35 21 16 5 0 1 58 21 257
2017 Internal audit 49 28 19 5 0 0 0 77 5 21
2017 Evaluation 9 20 36 20 15 0 0 29 35 104
2017 Data sciences 18 29 17 24 12 0 0 47 36 17
2017 Policy 20 34 22 16 5 1 1 55 22 78
2017 Project management 13 29 29 18 9 0 1 43 28 151
2017 Other services to the public 24 27 20 16 8 2 2 53 26 300
2017 None of the above 24 29 22 12 10 1 3 55 23 1692

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 8 21 27 28 14 1 2 30 43 157
2018 Health care practitioners 10 18 26 19 26 0 1 29 45 631
2018 Compliance, inspection and enforcement 13 20 20 18 29 0 0 33 47 176
2018 Communications or public affairs 9 24 25 24 16 0 3 33 41 65
2018 Access to information and privacy 25 26 12 15 22 0 0 52 36 37
2018 Security 11 20 20 20 28 0 1 32 48 1658
2018 Science and technology 26 15 18 22 17 0 3 42 40 32
2018 Library services 41 20 14 4 14 0 7 65 19 15
2018 Legal services 5 21 27 21 19 6 0 29 42 39
2018 Administration and operations 16 21 22 19 20 0 1 38 39 1239
2018 Human resources 14 15 24 23 23 0 1 29 46 374
2018 Financial management 22 24 28 14 11 0 2 46 25 283
2018 Procurement 16 12 33 15 24 0 0 28 39 94
2018 Real property 7 19 22 27 25 0 0 26 53 62
2018 Materiel management 18 25 20 15 22 0 0 43 37 116
2018 Information management 17 25 22 14 20 0 2 42 35 120
2018 Information technology 15 23 26 23 11 2 0 38 35 241
2018 Internal audit 26 17 28 29 0 0 0 43 29 23
2018 Evaluation 14 13 27 20 24 0 2 28 45 91
2018 Policy 17 24 21 25 14 0 0 41 39 75
2018 Project management 9 24 30 21 12 1 3 35 35 133
2018 Other services to the public 14 15 26 18 26 0 0 30 44 278
2018 None of the above 14 21 23 19 22 0 1 35 41 1152
2017 Client contact centre 23 24 19 18 15 0 0 47 34 152
2017 Health care practitioners 11 19 23 21 24 1 1 30 46 773
2017 Federal regulators 12 10 19 29 31 0 0 22 60 17
2017 Compliance, inspection and enforcement 12 14 28 24 21 0 1 26 45 160
2017 Communications or public affairs 14 22 27 13 21 1 1 37 35 71
2017 Access to information and privacy 12 8 18 18 45 0 0 19 63 44
2017 Security 15 23 25 17 18 1 2 38 36 2034
2017 Science and technology 19 23 21 19 18 0 0 42 37 43
2017 Library services 44 25 10 5 11 0 6 73 17 18
2017 Legal services 9 38 21 14 14 2 2 49 29 39
2017 Administration and operations 15 22 25 18 18 1 1 38 37 1408
2017 Human resources 12 18 25 21 22 0 2 30 44 390
2017 Financial management 23 26 21 16 12 1 2 51 28 313
2017 Procurement 19 27 23 12 15 2 2 48 29 92
2017 Real property 8 15 29 27 21 0 0 23 48 74
2017 Materiel management 14 30 22 19 14 1 0 44 34 139
2017 Information management 19 19 25 21 12 2 1 40 34 143
2017 Information technology 20 27 23 17 11 0 2 48 29 258
2017 Internal audit 28 7 42 14 10 0 0 34 24 21
2017 Evaluation 13 18 30 18 16 0 5 33 36 104
2017 Data sciences 18 12 29 24 18 0 0 30 41 17
2017 Policy 16 34 20 18 9 3 0 51 28 78
2017 Project management 12 25 27 24 12 0 1 37 36 151
2017 Other services to the public 18 20 20 20 20 1 1 39 40 300
2017 None of the above 18 22 20 17 20 1 2 42 38 1696

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 34 25 14 8 4 0 14 69 14 156
2018 Health care practitioners 33 27 18 10 6 0 7 65 17 629
2018 Compliance, inspection and enforcement 27 26 17 15 11 0 3 55 28 176
2018 Communications or public affairs 43 22 19 8 1 0 6 69 10 66
2018 Access to information and privacy 60 11 9 8 2 0 9 79 11 37
2018 Security 30 25 19 10 13 0 2 56 24 1656
2018 Science and technology 59 28 6 4 0 0 3 90 4 31
2018 Library services 65 14 0 7 0 7 7 92 8 15
2018 Legal services 35 16 25 0 12 6 6 58 14 39
2018 Administration and operations 45 21 14 8 5 0 8 71 14 1245
2018 Human resources 43 20 13 7 8 0 9 69 16 376
2018 Financial management 45 26 11 6 3 0 8 78 9 281
2018 Procurement 49 15 16 2 2 0 16 77 5 92
2018 Real property 30 39 17 7 4 0 4 71 11 62
2018 Materiel management 63 16 8 2 1 0 9 87 4 116
2018 Information management 53 18 13 5 2 0 9 78 8 119
2018 Information technology 54 20 13 4 0 1 8 81 4 239
2018 Internal audit 52 27 8 8 0 0 4 83 8 24
2018 Evaluation 39 25 11 3 7 1 14 76 12 91
2018 Policy 60 17 13 5 1 0 4 80 6 76
2018 Project management 42 26 16 9 2 1 4 71 11 132
2018 Other services to the public 43 18 19 9 6 0 5 64 16 279
2018 None of the above 45 25 13 5 6 0 6 74 12 1155
2017 Client contact centre 49 19 13 6 3 1 10 76 9 152
2017 Health care practitioners 34 27 14 9 8 1 8 66 19 772
2017 Federal regulators 43 18 10 24 4 0 0 61 29 17
2017 Compliance, inspection and enforcement 34 23 24 7 10 0 3 58 17 160
2017 Communications or public affairs 39 23 20 8 7 0 3 64 16 71
2017 Access to information and privacy 39 24 5 5 4 0 23 82 12 43
2017 Security 34 28 17 10 7 1 4 65 17 2030
2017 Science and technology 45 25 10 13 0 0 7 75 14 43
2017 Library services 49 20 5 11 0 0 15 81 13 18
2017 Legal services 33 19 26 8 4 2 7 58 14 40
2017 Administration and operations 41 23 13 7 5 1 11 73 13 1408
2017 Human resources 35 23 14 8 6 1 13 68 16 389
2017 Financial management 42 23 13 6 3 1 13 75 10 314
2017 Procurement 47 20 8 6 2 1 16 80 10 92
2017 Real property 37 30 21 6 1 0 4 70 8 73
2017 Materiel management 54 20 10 1 4 0 12 83 6 140
2017 Information management 42 20 10 5 2 0 20 78 9 143
2017 Information technology 54 20 12 3 0 0 10 83 4 258
2017 Internal audit 67 23 5 0 0 0 4 95 0 21
2017 Evaluation 29 28 16 5 9 0 14 66 16 104
2017 Data sciences 42 35 18 0 0 0 6 81 0 17
2017 Policy 45 26 15 4 3 1 6 77 7 78
2017 Project management 32 28 15 3 5 3 14 72 10 151
2017 Other services to the public 41 22 16 7 8 0 6 68 16 298
2017 None of the above 42 24 13 7 5 1 9 73 13 1692

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 23 28 22 12 11 0 3 53 24 155
2018 Health care practitioners 21 26 25 16 11 0 0 47 28 625
2018 Compliance, inspection and enforcement 18 22 29 12 18 0 1 41 30 175
2018 Communications or public affairs 28 34 15 14 7 0 2 63 22 66
2018 Access to information and privacy 52 14 10 17 7 0 0 66 24 37
2018 Security 17 22 26 15 20 0 1 39 35 1664
2018 Science and technology 47 21 17 4 11 0 0 68 15 32
2018 Library services 32 40 21 0 7 0 0 72 7 15
2018 Legal services 19 26 21 10 15 6 2 50 28 39
2018 Administration and operations 28 27 21 13 10 0 1 55 23 1247
2018 Human resources 32 25 21 13 9 0 1 57 22 375
2018 Financial management 34 29 21 11 4 0 1 63 15 283
2018 Procurement 38 24 20 9 5 0 4 64 14 94
2018 Real property 19 31 27 14 10 0 0 50 24 62
2018 Materiel management 37 30 18 10 5 0 0 68 14 115
2018 Information management 34 23 22 13 5 1 2 59 19 120
2018 Information technology 30 31 26 9 4 0 0 61 13 240
2018 Internal audit 38 37 13 4 8 0 0 75 13 23
2018 Evaluation 26 29 20 16 8 0 1 56 24 91
2018 Policy 26 19 21 24 10 0 0 45 34 76
2018 Project management 29 26 23 12 9 0 1 56 21 133
2018 Other services to the public 24 23 24 14 13 1 1 48 28 278
2018 None of the above 23 28 25 10 12 0 1 52 23 1153
2017 Client contact centre 25 29 26 8 7 1 3 56 16 152
2017 Health care practitioners 19 32 23 16 9 0 0 52 24 768
2017 Federal regulators 23 28 21 14 14 0 0 51 29 17
2017 Compliance, inspection and enforcement 16 28 25 17 15 0 0 43 31 159
2017 Communications or public affairs 22 35 24 10 8 0 1 58 18 71
2017 Access to information and privacy 37 25 14 9 14 0 0 63 23 43
2017 Security 16 27 25 16 13 0 1 44 30 2037
2017 Science and technology 31 33 23 7 7 0 0 63 14 43
2017 Library services 26 19 15 11 24 0 6 48 37 18
2017 Legal services 27 11 34 19 10 0 0 38 29 40
2017 Administration and operations 25 31 24 12 7 0 1 57 19 1403
2017 Human resources 27 30 24 11 7 0 0 58 18 391
2017 Financial management 31 30 24 10 4 0 1 62 14 314
2017 Procurement 35 27 19 9 8 0 1 63 18 92
2017 Real property 21 38 27 7 7 0 0 59 13 74
2017 Materiel management 36 29 21 8 3 0 2 67 12 140
2017 Information management 29 35 18 10 7 0 1 64 17 142
2017 Information technology 34 32 20 8 3 0 3 68 11 257
2017 Internal audit 48 38 5 5 5 0 0 86 10 21
2017 Evaluation 22 36 27 9 6 0 0 58 15 103
2017 Data sciences 18 29 23 30 0 0 0 47 30 17
2017 Policy 26 30 27 13 4 0 0 56 17 78
2017 Project management 25 30 23 10 11 0 1 56 21 150
2017 Other services to the public 28 27 23 10 10 0 1 56 20 299
2017 None of the above 25 29 23 11 11 0 1 54 23 1691

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 10 29 36 18 4 1 2 40 23 156
2018 Health care practitioners 19 27 32 13 8 0 0 47 21 626
2018 Compliance, inspection and enforcement 21 22 21 19 15 0 1 44 34 177
2018 Communications or public affairs 28 31 23 10 3 0 5 62 13 66
2018 Access to information and privacy 43 24 28 2 0 0 3 69 2 36
2018 Security 12 24 26 18 20 1 0 36 38 1659
2018 Science and technology 24 27 25 15 10 0 0 50 24 31
2018 Library services 14 40 25 14 0 7 0 58 15 15
2018 Legal services 15 33 31 7 6 6 2 53 14 39
2018 Administration and operations 24 36 24 9 6 1 1 61 15 1245
2018 Human resources 25 31 23 12 5 1 2 58 18 376
2018 Financial management 26 40 22 8 1 0 1 68 10 284
2018 Procurement 28 32 26 6 8 0 1 60 13 94
2018 Real property 11 34 27 18 10 0 0 45 28 62
2018 Materiel management 24 32 22 15 8 0 0 55 23 117
2018 Information management 24 35 21 7 9 2 3 61 17 120
2018 Information technology 17 35 31 9 7 1 1 53 16 239
2018 Internal audit 25 47 12 12 4 0 0 72 16 24
2018 Evaluation 22 23 34 10 8 0 3 47 19 92
2018 Policy 19 35 25 12 9 0 0 54 21 79
2018 Project management 28 33 23 10 4 1 0 62 14 134
2018 Other services to the public 20 30 29 12 8 2 0 50 20 279
2018 None of the above 18 33 25 12 10 1 0 53 22 1155
2017 Client contact centre 24 30 20 14 7 1 4 56 22 152
2017 Health care practitioners 20 32 24 14 9 1 1 53 23 767
2017 Federal regulators 17 4 26 28 24 0 0 21 52 17
2017 Compliance, inspection and enforcement 8 24 27 21 18 0 1 33 40 159
2017 Communications or public affairs 28 43 21 4 3 0 1 71 7 71
2017 Access to information and privacy 37 31 14 9 7 0 2 70 16 43
2017 Security 13 24 27 20 15 1 1 37 35 2036
2017 Science and technology 31 25 27 13 4 0 0 56 17 43
2017 Library services 15 30 15 11 24 0 6 48 37 18
2017 Legal services 22 25 32 9 9 2 0 49 18 40
2017 Administration and operations 26 35 21 10 6 1 2 62 16 1405
2017 Human resources 22 33 26 11 6 1 1 56 18 390
2017 Financial management 26 36 20 11 4 0 2 64 16 314
2017 Procurement 26 27 27 8 9 0 2 55 18 92
2017 Real property 24 27 31 15 3 0 0 51 18 73
2017 Materiel management 34 36 13 9 7 1 1 71 16 139
2017 Information management 25 35 25 9 4 1 1 61 14 141
2017 Information technology 22 32 24 14 6 1 1 55 20 257
2017 Internal audit 46 44 10 0 0 0 0 90 0 21
2017 Evaluation 19 35 27 6 11 0 1 54 18 103
2017 Data sciences 23 35 23 12 6 0 0 59 18 17
2017 Policy 27 31 26 14 2 0 0 58 16 78
2017 Project management 22 35 24 11 7 1 1 58 18 150
2017 Other services to the public 20 28 30 14 6 0 1 48 21 299
2017 None of the above 20 29 24 14 10 1 1 51 25 1686

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 10 28 29 23 8 1 2 39 32 156
2018 Health care practitioners 13 31 29 18 8 1 0 44 26 629
2018 Compliance, inspection and enforcement 16 24 25 19 15 0 1 40 35 177
2018 Communications or public affairs 19 38 24 11 6 0 3 58 17 66
2018 Access to information and privacy 31 31 18 7 7 0 5 66 15 36
2018 Security 11 22 25 19 22 0 1 33 41 1659
2018 Science and technology 16 45 18 10 11 0 0 61 21 31
2018 Library services 40 25 21 7 0 7 0 70 8 15
2018 Legal services 12 29 27 12 14 6 0 44 28 39
2018 Administration and operations 20 33 25 12 8 0 1 53 21 1246
2018 Human resources 19 29 27 15 9 1 0 48 25 378
2018 Financial management 24 36 27 9 2 0 1 61 11 285
2018 Procurement 25 30 21 17 6 0 1 55 23 94
2018 Real property 3 28 27 25 16 0 0 31 42 62
2018 Materiel management 19 32 29 16 4 0 0 51 20 117
2018 Information management 20 35 21 11 12 0 2 56 23 119
2018 Information technology 16 30 27 19 7 1 0 47 26 238
2018 Internal audit 33 23 28 16 0 0 0 56 16 24
2018 Evaluation 16 24 32 17 10 0 1 40 27 91
2018 Policy 16 38 25 17 5 0 0 54 21 78
2018 Project management 16 37 27 13 7 1 0 53 20 135
2018 Other services to the public 16 30 30 13 9 0 1 47 23 278
2018 None of the above 16 29 27 15 11 1 0 46 27 1154
2017 Client contact centre 19 27 28 16 8 1 2 47 24 152
2017 Health care practitioners 16 27 28 17 11 1 1 44 28 769
2017 Federal regulators 13 32 18 4 33 0 0 46 37 17
2017 Compliance, inspection and enforcement 8 21 34 15 22 0 0 29 37 159
2017 Communications or public affairs 20 40 23 8 10 0 0 60 18 71
2017 Access to information and privacy 26 32 18 10 11 0 2 59 22 43
2017 Security 12 25 25 21 16 1 1 38 37 2033
2017 Science and technology 22 34 17 14 13 0 0 56 27 43
2017 Library services 16 29 10 26 14 0 6 48 42 18
2017 Legal services 15 26 36 10 11 2 0 42 22 40
2017 Administration and operations 18 33 24 14 9 1 1 52 23 1406
2017 Human resources 14 29 27 17 12 0 2 44 29 391
2017 Financial management 22 35 22 12 7 0 1 58 19 314
2017 Procurement 20 33 26 13 8 0 0 53 21 92
2017 Real property 10 32 24 20 14 0 0 42 34 74
2017 Materiel management 29 34 19 9 7 0 1 64 16 140
2017 Information management 21 31 30 10 4 1 2 54 15 142
2017 Information technology 18 28 24 23 5 2 1 47 28 257
2017 Internal audit 33 42 21 5 0 0 0 74 5 21
2017 Evaluation 14 28 29 15 14 0 0 42 29 103
2017 Data sciences 12 18 35 12 24 0 0 29 36 17
2017 Policy 22 29 27 16 6 0 0 51 22 78
2017 Project management 14 33 21 18 11 1 2 48 30 150
2017 Other services to the public 19 29 25 16 10 1 0 48 27 299
2017 None of the above 19 27 24 15 13 1 2 47 29 1687

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 15 30 34 14 5 1 2 46 19 156
2018 Health care practitioners 21 34 25 13 6 0 0 55 20 627
2018 Compliance, inspection and enforcement 20 30 20 15 11 0 3 52 27 175
2018 Communications or public affairs 26 30 21 10 9 0 4 58 20 66
2018 Access to information and privacy 41 31 23 2 2 0 0 72 5 36
2018 Security 13 25 25 17 19 0 1 39 36 1648
2018 Science and technology 25 32 24 7 11 0 0 57 19 30
2018 Library services 34 38 28 0 0 0 0 72 0 15
2018 Legal services 31 28 15 5 12 6 2 64 19 39
2018 Administration and operations 27 36 20 10 6 0 1 64 16 1244
2018 Human resources 26 28 24 13 8 1 0 55 21 378
2018 Financial management 30 32 27 7 3 0 1 63 10 283
2018 Procurement 31 30 21 9 8 1 1 62 16 94
2018 Real property 8 28 34 16 14 0 0 36 30 62
2018 Materiel management 23 32 29 12 4 0 0 55 16 117
2018 Information management 21 36 24 8 10 0 2 58 18 118
2018 Information technology 18 35 26 14 6 0 1 54 20 238
2018 Internal audit 28 28 24 16 4 0 0 56 20 24
2018 Evaluation 29 33 18 14 4 0 1 63 18 91
2018 Policy 24 32 15 17 11 0 0 57 28 79
2018 Project management 26 27 24 17 5 1 0 54 22 134
2018 Other services to the public 24 31 26 13 6 0 0 55 19 278
2018 None of the above 24 30 23 12 10 1 1 54 23 1153
2017 Client contact centre 22 31 28 12 4 0 2 54 17 152
2017 Health care practitioners 24 34 20 12 7 1 1 60 20 770
2017 Federal regulators 14 23 30 7 25 0 0 37 33 16
2017 Compliance, inspection and enforcement 16 29 26 16 12 0 0 46 29 159
2017 Communications or public affairs 34 33 17 10 7 0 0 66 17 71
2017 Access to information and privacy 37 33 14 7 10 0 0 69 17 43
2017 Security 15 26 23 18 16 1 1 42 34 2034
2017 Science and technology 30 27 25 9 9 0 0 57 18 43
2017 Library services 31 24 15 6 19 0 6 58 26 18
2017 Legal services 24 36 25 4 12 0 0 59 16 40
2017 Administration and operations 26 36 19 10 7 1 1 63 17 1403
2017 Human resources 20 32 27 14 7 0 1 52 21 390
2017 Financial management 31 29 20 12 6 0 1 61 19 314
2017 Procurement 30 31 18 10 8 1 1 62 19 92
2017 Real property 21 30 21 19 8 0 0 51 28 74
2017 Materiel management 35 34 14 10 7 1 1 69 17 140
2017 Information management 27 37 23 8 4 1 1 65 12 142
2017 Information technology 19 32 28 13 6 1 1 52 19 257
2017 Internal audit 28 28 40 5 0 0 0 56 5 21
2017 Evaluation 27 32 20 12 9 0 0 59 21 103
2017 Data sciences 18 24 29 24 6 0 0 41 30 17
2017 Policy 23 34 19 18 5 1 0 57 24 78
2017 Project management 21 30 20 18 9 1 1 52 27 150
2017 Other services to the public 25 32 19 14 8 1 1 58 23 298
2017 None of the above 25 28 20 13 12 0 1 54 25 1691

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 20 33 29 9 6 1 2 54 16 156
2018 Health care practitioners 17 30 26 17 10 0 0 47 27 626
2018 Compliance, inspection and enforcement 24 28 14 18 16 0 0 52 34 176
2018 Communications or public affairs 29 35 21 7 5 0 3 66 12 65
2018 Access to information and privacy 44 27 16 10 2 0 0 72 12 36
2018 Security 22 32 22 12 11 0 1 55 23 1650
2018 Science and technology 32 21 23 12 11 0 0 54 23 31
2018 Library services 47 25 21 7 0 0 0 72 7 15
2018 Legal services 22 43 7 9 10 6 2 71 21 38
2018 Administration and operations 23 30 26 13 8 0 0 54 20 1243
2018 Human resources 24 32 18 13 11 1 1 57 25 377
2018 Financial management 27 33 26 9 5 0 0 60 14 283
2018 Procurement 29 26 29 8 8 0 1 55 17 93
2018 Real property 15 24 25 23 13 0 0 39 36 59
2018 Materiel management 29 28 28 12 4 0 0 57 15 116
2018 Information management 22 35 22 12 9 0 0 58 20 120
2018 Information technology 22 32 31 10 5 1 0 54 15 238
2018 Internal audit 37 35 20 8 0 0 0 72 8 24
2018 Evaluation 27 28 22 11 10 0 1 56 22 91
2018 Policy 30 42 20 8 1 0 0 71 9 78
2018 Project management 28 30 26 8 7 0 1 58 15 134
2018 Other services to the public 23 28 26 13 10 0 0 51 23 279
2018 None of the above 23 34 22 11 8 0 1 58 20 1145
2017 Client contact centre 20 30 23 17 7 0 2 51 25 152
2017 Health care practitioners 16 29 24 17 12 1 1 46 30 767
2017 Federal regulators 9 27 33 9 22 0 0 36 31 17
2017 Compliance, inspection and enforcement 23 26 20 14 16 0 0 50 30 158
2017 Communications or public affairs 23 37 24 8 6 0 1 62 14 71
2017 Access to information and privacy 39 25 19 2 9 2 2 68 12 43
2017 Security 24 31 22 11 9 1 2 56 21 2026
2017 Science and technology 24 36 23 2 16 0 0 60 18 43
2017 Library services 26 20 15 16 19 0 6 48 36 18
2017 Legal services 21 24 27 21 8 0 0 45 29 40
2017 Administration and operations 22 32 21 13 9 1 1 55 23 1405
2017 Human resources 20 33 22 15 9 0 1 54 24 389
2017 Financial management 27 34 20 11 6 0 1 62 17 312
2017 Procurement 27 35 18 9 10 0 1 63 19 92
2017 Real property 15 34 23 12 14 0 1 50 27 74
2017 Materiel management 31 36 18 10 3 1 1 69 13 137
2017 Information management 24 37 23 8 6 1 1 62 14 142
2017 Information technology 24 32 26 10 5 0 2 57 16 257
2017 Internal audit 33 19 39 9 0 0 0 52 9 21
2017 Evaluation 19 30 20 19 11 0 0 49 31 103
2017 Data sciences 41 23 6 17 12 0 0 65 29 17
2017 Policy 39 30 23 8 1 0 0 68 9 76
2017 Project management 17 39 18 18 7 1 1 57 25 149
2017 Other services to the public 24 30 24 10 9 2 1 56 19 298
2017 None of the above 25 31 21 12 9 1 2 57 21 1684

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 31 24 10 1 1 3 64 11 155
2018 Health care practitioners 26 28 22 14 10 0 0 55 24 626
2018 Compliance, inspection and enforcement 33 27 18 9 13 0 0 60 22 177
2018 Communications or public affairs 53 28 6 6 3 0 4 85 9 66
2018 Access to information and privacy 53 24 16 5 2 0 0 77 7 36
2018 Security 25 26 21 14 13 0 0 52 27 1643
2018 Science and technology 52 18 17 3 10 0 0 70 13 30
2018 Library services 14 58 14 14 0 0 0 72 14 15
2018 Legal services 41 28 14 1 6 6 4 76 8 39
2018 Administration and operations 45 26 16 7 4 0 1 72 11 1242
2018 Human resources 49 27 11 6 5 0 2 78 11 377
2018 Financial management 56 23 12 5 2 0 1 80 8 282
2018 Procurement 36 32 22 6 3 0 2 69 9 94
2018 Real property 26 41 22 7 4 0 0 67 11 62
2018 Materiel management 44 35 14 3 4 0 1 79 7 117
2018 Information management 43 28 17 4 7 0 1 71 12 120
2018 Information technology 54 26 11 5 3 0 0 81 8 238
2018 Internal audit 51 32 4 13 0 0 0 83 13 23
2018 Evaluation 36 30 18 10 3 0 2 68 14 91
2018 Policy 42 30 13 8 6 0 1 72 14 79
2018 Project management 47 31 10 5 4 0 4 81 9 134
2018 Other services to the public 36 29 17 10 7 0 0 66 17 278
2018 None of the above 35 31 20 7 6 1 1 66 13 1141
2017 Client contact centre 42 19 24 7 6 0 1 62 13 152
2017 Health care practitioners 28 30 21 12 9 0 0 58 21 773
2017 Federal regulators 31 29 4 18 19 0 0 60 36 17
2017 Compliance, inspection and enforcement 34 26 14 15 11 0 1 60 25 160
2017 Communications or public affairs 49 27 10 8 2 0 3 78 11 70
2017 Access to information and privacy 65 17 5 7 4 0 2 84 11 44
2017 Security 24 27 22 15 11 0 1 51 26 2037
2017 Science and technology 62 22 9 5 0 0 2 86 5 43
2017 Library services 45 25 19 0 5 0 6 74 5 18
2017 Legal services 45 20 20 7 6 0 2 66 13 40
2017 Administration and operations 44 28 16 7 4 0 2 73 11 1410
2017 Human resources 55 22 12 6 3 0 1 78 10 390
2017 Financial management 53 25 13 3 4 0 1 80 6 315
2017 Procurement 50 30 12 3 4 0 1 81 7 92
2017 Real property 44 23 23 8 1 0 0 68 9 74
2017 Materiel management 41 34 16 4 3 0 1 76 8 141
2017 Information management 53 26 14 4 3 0 1 79 7 143
2017 Information technology 54 23 13 4 3 0 3 79 7 257
2017 Internal audit 67 19 5 5 0 0 5 90 5 21
2017 Evaluation 40 25 20 11 3 0 1 66 14 104
2017 Data sciences 35 41 24 0 0 0 0 76 0 17
2017 Policy 41 34 16 7 1 0 0 75 9 78
2017 Project management 44 30 12 7 6 0 1 75 13 150
2017 Other services to the public 38 29 18 6 7 0 1 68 14 299
2017 None of the above 35 27 21 9 6 0 1 63 15 1701

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 46 30 13 4 1 1 5 81 5 157
2018 Health care practitioners 55 22 9 5 5 1 3 80 10 630
2018 Compliance, inspection and enforcement 50 19 9 6 12 1 3 71 19 177
2018 Communications or public affairs 67 13 3 2 6 0 9 88 9 66
2018 Access to information and privacy 59 14 14 0 2 3 8 82 3 36
2018 Security 44 23 14 6 10 1 2 69 17 1648
2018 Science and technology 51 20 18 5 6 0 0 71 11 30
2018 Library services 53 26 7 7 0 7 0 85 8 15
2018 Legal services 57 18 4 0 6 7 8 88 7 38
2018 Administration and operations 65 19 7 2 3 1 4 87 5 1239
2018 Human resources 72 15 7 2 1 0 4 91 2 377
2018 Financial management 70 16 5 3 1 0 5 91 4 284
2018 Procurement 57 26 10 3 1 0 4 86 4 93
2018 Real property 57 24 12 3 0 0 4 84 4 62
2018 Materiel management 67 16 11 1 1 1 4 86 2 116
2018 Information management 66 14 9 2 3 0 7 86 4 120
2018 Information technology 72 18 2 2 1 1 4 94 4 235
2018 Internal audit 65 28 0 0 0 0 7 100 0 24
2018 Evaluation 52 22 13 1 1 1 9 83 3 92
2018 Policy 66 25 3 3 1 0 1 93 4 78
2018 Project management 69 14 8 1 4 0 4 87 5 135
2018 Other services to the public 54 20 13 4 6 0 3 77 10 278
2018 None of the above 54 21 11 5 5 1 4 79 10 1149

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 47 21 15 7 6 1 4 71 13 157
2018 Health care practitioners 51 23 12 4 8 1 1 75 13 627
2018 Compliance, inspection and enforcement 40 23 14 9 13 0 1 64 22 177
2018 Communications or public affairs 62 19 7 2 3 0 7 87 5 66
2018 Access to information and privacy 64 11 20 0 0 0 5 79 0 36
2018 Security 33 20 20 11 15 1 1 54 26 1655
2018 Science and technology 43 30 10 4 10 0 3 75 15 31
2018 Library services 57 22 14 0 0 7 0 85 0 15
2018 Legal services 53 16 8 3 8 6 6 79 12 39
2018 Administration and operations 57 18 11 5 6 0 2 78 11 1244
2018 Human resources 69 13 6 4 4 1 3 87 7 376
2018 Financial management 65 19 5 3 4 1 3 88 7 284
2018 Procurement 56 20 8 7 4 0 4 80 12 94
2018 Real property 40 22 18 5 15 0 0 62 20 62
2018 Materiel management 51 24 9 8 6 1 0 76 14 116
2018 Information management 66 16 4 6 3 2 4 87 9 120
2018 Information technology 66 18 5 5 3 1 2 87 8 238
2018 Internal audit 57 30 12 0 0 0 0 88 0 24
2018 Evaluation 41 22 16 8 9 0 4 66 17 92
2018 Policy 55 21 10 9 6 0 0 76 14 79
2018 Project management 65 15 5 4 7 0 3 83 12 135
2018 Other services to the public 49 24 13 5 7 0 2 75 13 276
2018 None of the above 47 23 11 7 9 1 2 72 16 1151
2017 Client contact centre 50 26 10 7 2 0 5 80 9 152
2017 Health care practitioners 56 20 8 7 7 0 2 78 14 774
2017 Federal regulators 21 14 4 32 29 0 0 35 61 17
2017 Compliance, inspection and enforcement 44 26 16 6 7 1 0 71 13 160
2017 Communications or public affairs 67 16 7 7 1 0 1 84 9 71
2017 Access to information and privacy 65 11 11 7 4 0 2 77 11 44
2017 Security 35 24 17 11 11 1 1 60 23 2033
2017 Science and technology 65 23 2 3 5 0 2 90 7 42
2017 Library services 41 29 5 19 0 0 6 75 20 18
2017 Legal services 55 22 14 4 5 0 0 77 9 40
2017 Administration and operations 57 21 9 5 5 1 2 80 10 1409
2017 Human resources 68 15 8 4 3 0 3 85 7 390
2017 Financial management 66 16 8 3 4 0 2 84 8 314
2017 Procurement 51 26 11 8 3 0 0 78 11 92
2017 Real property 50 17 15 11 5 1 1 69 16 75
2017 Materiel management 63 21 6 5 4 0 1 85 8 140
2017 Information management 65 16 4 4 5 1 4 86 10 143
2017 Information technology 65 18 7 3 2 1 5 88 5 257
2017 Internal audit 72 23 5 0 0 0 0 95 0 21
2017 Evaluation 62 19 12 4 2 0 2 82 6 104
2017 Data sciences 88 6 0 0 6 0 0 94 6 17
2017 Policy 69 20 7 1 1 0 1 90 3 78
2017 Project management 70 11 9 3 5 0 2 83 8 151
2017 Other services to the public 54 23 7 6 8 1 0 78 15 298
2017 None of the above 51 20 11 7 8 1 2 73 15 1704

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 41 24 17 12 2 0 3 68 15 153
2018 Health care practitioners 37 34 16 7 5 0 1 72 13 628
2018 Compliance, inspection and enforcement 40 30 16 6 8 0 1 70 14 176
2018 Communications or public affairs 55 25 12 4 2 0 1 81 6 66
2018 Access to information and privacy 45 38 12 2 3 0 0 83 5 37
2018 Security 28 34 19 10 9 0 1 62 19 1662
2018 Science and technology 39 24 18 6 12 0 0 64 18 32
2018 Library services 28 47 11 7 0 7 0 80 8 15
2018 Legal services 34 41 11 0 6 0 8 82 7 39
2018 Administration and operations 45 30 14 6 4 0 1 75 10 1245
2018 Human resources 54 28 10 3 1 0 3 85 5 378
2018 Financial management 50 28 14 4 2 0 2 80 6 283
2018 Procurement 42 27 15 7 5 0 3 72 12 94
2018 Real property 31 44 12 8 6 0 0 74 13 60
2018 Materiel management 31 35 16 10 8 0 0 66 18 112
2018 Information management 52 28 15 2 2 0 2 82 3 119
2018 Information technology 58 26 10 3 1 1 1 86 4 238
2018 Internal audit 25 47 12 8 4 0 4 75 12 24
2018 Evaluation 36 31 22 4 4 0 2 69 9 92
2018 Policy 47 28 13 6 5 0 0 75 12 79
2018 Project management 56 24 9 4 3 0 3 83 8 135
2018 Other services to the public 36 37 17 7 3 0 0 73 10 277
2018 None of the above 38 32 17 6 6 0 0 71 12 1152
2017 Client contact centre 38 30 22 3 5 0 2 69 8 151
2017 Health care practitioners 37 33 15 8 5 0 1 71 13 772
2017 Federal regulators 20 19 33 18 10 0 0 39 28 17
2017 Compliance, inspection and enforcement 33 35 18 6 7 0 0 68 13 160
2017 Communications or public affairs 66 21 8 0 1 0 3 90 1 71
2017 Access to information and privacy 51 29 9 2 4 2 2 84 7 44
2017 Security 28 36 18 10 7 1 1 65 17 2036
2017 Science and technology 42 34 14 2 7 0 2 77 9 43
2017 Library services 46 43 5 0 0 0 6 95 0 18
2017 Legal services 41 31 19 7 2 0 0 72 9 40
2017 Administration and operations 43 34 12 5 4 0 2 78 9 1408
2017 Human resources 56 27 10 3 2 0 2 85 5 388
2017 Financial management 52 31 8 5 2 0 2 84 7 313
2017 Procurement 45 27 14 9 3 1 1 73 12 92
2017 Real property 40 32 14 7 7 0 0 72 14 74
2017 Materiel management 38 30 19 9 5 0 1 68 13 141
2017 Information management 51 29 10 5 4 0 2 81 9 143
2017 Information technology 55 27 12 3 0 0 3 84 4 257
2017 Internal audit 38 37 25 0 0 0 0 75 0 20
2017 Evaluation 51 27 14 5 2 0 1 79 7 104
2017 Data sciences 53 29 6 0 12 0 0 82 12 17
2017 Policy 50 37 7 3 3 0 0 87 6 78
2017 Project management 51 26 15 5 1 0 2 79 6 151
2017 Other services to the public 38 37 12 7 5 0 1 76 12 299
2017 None of the above 38 31 15 8 6 1 1 71 14 1699

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 41 23 14 10 9 0 3 66 19 154
2018 Health care practitioners 48 26 12 6 7 0 1 74 13 626
2018 Compliance, inspection and enforcement 30 31 13 13 11 0 1 62 25 177
2018 Communications or public affairs 52 22 12 7 6 0 1 75 13 66
2018 Access to information and privacy 58 19 10 2 9 0 2 78 12 37
2018 Security 24 24 19 12 20 0 0 48 33 1655
2018 Science and technology 48 19 17 5 11 0 0 66 17 32
2018 Library services 47 47 0 0 0 7 0 100 0 15
2018 Legal services 35 35 10 2 10 0 8 76 13 39
2018 Administration and operations 49 23 14 7 6 0 1 73 13 1239
2018 Human resources 56 18 12 7 3 0 3 77 11 378
2018 Financial management 54 23 10 6 6 0 1 78 12 282
2018 Procurement 54 17 11 9 5 1 3 74 15 94
2018 Real property 30 33 17 4 16 0 0 63 20 61
2018 Materiel management 41 35 15 5 5 0 0 76 10 111
2018 Information management 49 25 13 7 4 0 2 75 11 119
2018 Information technology 48 24 15 8 5 0 0 72 13 237
2018 Internal audit 45 15 16 16 4 0 4 63 21 24
2018 Evaluation 46 19 14 9 10 0 2 66 20 91
2018 Policy 44 33 12 9 2 0 0 78 11 79
2018 Project management 55 19 11 4 7 0 3 77 12 134
2018 Other services to the public 37 31 15 7 10 0 0 69 17 276
2018 None of the above 39 26 16 8 10 0 1 66 19 1149
2017 Client contact centre 43 28 16 6 3 0 3 73 10 152
2017 Health care practitioners 51 21 12 7 7 0 1 73 14 773
2017 Federal regulators 13 28 4 32 23 0 0 41 55 17
2017 Compliance, inspection and enforcement 26 26 24 15 7 0 0 53 23 160
2017 Communications or public affairs 58 23 10 7 0 0 3 83 7 71
2017 Access to information and privacy 64 11 12 4 7 0 2 77 11 44
2017 Security 27 29 17 12 14 0 1 56 26 2037
2017 Science and technology 57 23 9 6 3 0 2 81 9 42
2017 Library services 46 28 15 0 5 0 6 79 5 18
2017 Legal services 47 15 19 5 11 0 2 64 16 40
2017 Administration and operations 53 22 10 7 6 0 2 76 14 1406
2017 Human resources 58 19 12 5 4 0 2 79 9 389
2017 Financial management 59 20 8 7 5 0 2 80 12 314
2017 Procurement 51 21 14 5 8 1 0 72 13 92
2017 Real property 42 21 17 13 7 0 0 63 20 75
2017 Materiel management 54 28 9 2 6 0 1 83 8 140
2017 Information management 52 20 11 5 7 2 3 76 13 142
2017 Information technology 52 21 14 7 4 0 3 76 10 257
2017 Internal audit 43 32 15 10 0 0 0 75 10 20
2017 Evaluation 66 15 10 5 4 0 0 80 9 104
2017 Data sciences 41 23 12 6 18 0 0 64 24 17
2017 Policy 53 25 10 10 3 0 0 78 12 78
2017 Project management 51 20 13 10 5 0 2 72 15 151
2017 Other services to the public 44 27 11 10 7 0 1 71 17 298
2017 None of the above 41 25 14 9 10 1 1 67 19 1701

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 51 17 7 4 1 1 20 86 5 153
2018 Health care practitioners 45 11 6 2 2 0 33 85 5 625
2018 Compliance, inspection and enforcement 48 14 7 1 5 0 24 82 8 177
2018 Communications or public affairs 52 10 6 4 0 0 28 86 6 65
2018 Access to information and privacy 54 15 2 2 0 0 26 94 3 36
2018 Security 45 15 8 3 3 0 25 80 8 1643
2018 Science and technology 61 6 12 3 10 0 9 73 14 32
2018 Library services 21 31 7 0 0 7 34 88 0 15
2018 Legal services 51 15 2 0 0 0 33 97 0 38
2018 Administration and operations 44 15 9 3 2 0 27 80 7 1240
2018 Human resources 58 10 6 2 0 0 23 89 3 374
2018 Financial management 44 17 9 2 1 0 27 83 5 280
2018 Procurement 49 25 7 1 3 0 16 87 5 93
2018 Real property 36 17 19 9 7 0 11 60 19 60
2018 Materiel management 47 21 14 2 6 1 10 76 8 110
2018 Information management 56 12 3 4 0 0 25 91 5 119
2018 Information technology 58 15 6 2 0 0 19 89 3 237
2018 Internal audit 35 4 15 8 0 0 38 63 13 24
2018 Evaluation 52 14 3 1 0 0 29 94 2 90
2018 Policy 62 8 2 0 2 0 25 94 3 78
2018 Project management 60 17 5 3 0 0 16 91 3 134
2018 Other services to the public 48 14 7 6 1 0 24 82 8 273
2018 None of the above 46 16 7 3 2 0 26 84 7 1137
2017 Client contact centre 51 16 12 1 1 0 20 83 2 152
2017 Health care practitioners 46 11 7 2 1 0 32 85 4 773
2017 Federal regulators 48 18 19 7 0 0 8 72 8 17
2017 Compliance, inspection and enforcement 46 16 7 2 4 0 24 82 9 159
2017 Communications or public affairs 56 10 4 4 1 0 24 86 8 71
2017 Access to information and privacy 53 7 5 2 2 0 31 87 6 44
2017 Security 42 18 8 3 3 1 25 81 8 2035
2017 Science and technology 53 8 5 2 5 0 28 84 9 43
2017 Library services 41 15 15 0 0 0 29 79 0 18
2017 Legal services 64 12 12 0 0 0 12 86 0 40
2017 Administration and operations 47 15 7 3 2 0 25 84 6 1407
2017 Human resources 53 12 5 2 0 0 27 89 3 388
2017 Financial management 53 14 5 4 1 1 23 89 6 313
2017 Procurement 51 14 11 5 1 0 18 80 7 92
2017 Real property 37 28 15 1 4 0 15 76 6 73
2017 Materiel management 50 26 9 4 1 0 10 84 6 141
2017 Information management 54 11 6 1 2 2 24 88 5 143
2017 Information technology 56 13 7 3 0 0 22 88 4 256
2017 Internal audit 34 10 14 4 0 0 38 70 7 21
2017 Evaluation 51 13 9 0 0 0 27 88 0 103
2017 Data sciences 41 23 0 0 0 6 30 100 0 17
2017 Policy 55 10 6 0 3 0 25 87 5 78
2017 Project management 50 16 10 2 0 0 21 84 3 151
2017 Other services to the public 53 14 5 4 1 1 23 86 7 297
2017 None of the above 47 14 8 3 2 1 24 82 7 1693

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 59 18 11 3 0 0 8 84 4 151
2018 Health care practitioners 57 21 10 3 2 0 7 84 5 623
2018 Compliance, inspection and enforcement 47 28 13 2 4 0 6 79 7 176
2018 Communications or public affairs 55 23 14 5 0 0 3 81 5 66
2018 Access to information and privacy 64 21 5 2 2 0 5 90 5 37
2018 Security 48 25 14 4 4 0 6 77 8 1656
2018 Science and technology 66 12 12 10 0 0 0 78 10 32
2018 Library services 41 45 7 7 0 0 0 86 7 15
2018 Legal services 45 28 12 0 0 0 14 86 0 39
2018 Administration and operations 64 20 7 2 1 0 6 89 3 1233
2018 Human resources 69 16 5 1 1 0 8 92 2 375
2018 Financial management 63 24 6 1 1 0 6 92 2 282
2018 Procurement 63 23 7 0 0 0 7 93 0 94
2018 Real property 60 34 7 0 0 0 0 93 0 61
2018 Materiel management 58 25 9 3 3 1 2 85 5 112
2018 Information management 64 24 7 0 1 0 4 92 1 117
2018 Information technology 65 18 6 2 1 1 8 91 3 237
2018 Internal audit 62 21 12 0 0 0 4 87 0 23
2018 Evaluation 66 19 6 3 2 0 4 89 5 92
2018 Policy 75 9 12 0 0 0 3 87 0 78
2018 Project management 71 12 8 1 2 0 5 88 3 135
2018 Other services to the public 50 28 15 2 1 0 4 81 3 275
2018 None of the above 58 22 8 3 2 1 5 86 6 1146
2017 Client contact centre 58 21 8 1 1 1 11 89 2 151
2017 Health care practitioners 56 23 9 3 2 1 7 86 5 770
2017 Federal regulators 44 32 16 4 5 0 0 75 9 16
2017 Compliance, inspection and enforcement 49 29 10 2 5 0 6 83 6 158
2017 Communications or public affairs 59 29 6 3 0 0 4 91 3 71
2017 Access to information and privacy 62 20 4 0 4 0 9 90 5 44
2017 Security 46 28 11 3 3 1 7 81 7 2018
2017 Science and technology 59 13 14 5 0 0 9 79 6 43
2017 Library services 66 10 5 0 0 0 19 94 0 18
2017 Legal services 52 34 12 0 0 0 2 87 0 40
2017 Administration and operations 62 21 7 1 1 1 7 90 3 1399
2017 Human resources 72 15 4 1 0 0 7 94 1 389
2017 Financial management 65 20 4 2 1 0 8 93 3 311
2017 Procurement 58 19 12 2 1 1 6 83 4 90
2017 Real property 54 27 8 4 1 0 5 85 6 72
2017 Materiel management 61 25 9 2 2 1 1 88 3 139
2017 Information management 69 14 7 0 1 2 7 92 1 143
2017 Information technology 62 21 5 3 1 0 7 90 5 255
2017 Internal audit 77 9 0 0 0 0 14 100 0 21
2017 Evaluation 71 19 4 0 1 0 6 95 1 103
2017 Data sciences 82 6 12 0 0 0 0 88 0 17
2017 Policy 71 16 9 0 0 0 4 91 0 77
2017 Project management 61 20 6 3 1 0 8 89 5 150
2017 Other services to the public 58 24 8 3 3 0 4 85 6 298
2017 None of the above 58 21 9 3 2 1 7 85 6 1684

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 63 18 4 3 4 0 8 88 8 154
2018 Health care practitioners 56 18 6 4 9 0 6 79 14 626
2018 Compliance, inspection and enforcement 66 14 5 3 4 1 6 87 8 177
2018 Communications or public affairs 70 17 6 0 2 0 5 92 2 66
2018 Access to information and privacy 70 10 7 2 8 3 0 82 10 37
2018 Security 71 14 5 2 3 0 5 90 5 1662
2018 Science and technology 56 25 3 0 12 0 3 84 13 32
2018 Library services 41 28 7 19 4 0 0 70 23 15
2018 Legal services 47 22 12 3 7 0 10 76 11 38
2018 Administration and operations 62 14 8 5 7 0 3 79 12 1245
2018 Human resources 63 12 7 4 9 0 5 79 13 377
2018 Financial management 57 22 9 5 2 0 3 82 8 283
2018 Procurement 61 12 7 4 8 1 6 79 14 94
2018 Real property 46 22 14 6 13 0 0 68 18 60
2018 Materiel management 52 27 6 6 8 1 0 79 14 113
2018 Information management 58 15 12 3 6 1 4 77 10 118
2018 Information technology 55 30 8 3 2 0 2 87 5 236
2018 Internal audit 64 31 0 0 0 0 4 100 0 24
2018 Evaluation 70 11 4 3 5 1 6 86 9 92
2018 Policy 55 13 6 10 14 0 2 69 25 79
2018 Project management 67 10 12 4 3 1 4 80 7 135
2018 Other services to the public 55 23 7 5 7 0 2 80 13 276
2018 None of the above 61 18 8 4 8 0 2 80 12 1146
2017 Client contact centre 63 14 5 6 6 0 7 83 12 151
2017 Health care practitioners 60 17 7 6 7 0 3 80 13 773
2017 Federal regulators 37 23 22 13 4 0 0 60 18 17
2017 Compliance, inspection and enforcement 66 16 6 2 4 0 5 87 7 159
2017 Communications or public affairs 74 15 6 1 1 0 2 91 3 71
2017 Access to information and privacy 54 16 7 2 10 2 9 79 14 44
2017 Security 68 15 6 2 2 1 6 89 4 2036
2017 Science and technology 63 15 8 10 2 0 2 79 13 43
2017 Library services 35 15 11 24 10 0 6 53 36 18
2017 Legal services 55 15 14 8 6 0 2 72 14 40
2017 Administration and operations 60 17 7 5 7 1 4 81 12 1412
2017 Human resources 65 15 7 5 3 0 5 84 8 391
2017 Financial management 60 20 7 6 4 1 3 83 10 315
2017 Procurement 54 20 8 6 5 0 6 79 12 92
2017 Real property 64 9 14 4 6 0 3 76 10 74
2017 Materiel management 61 23 8 3 2 0 3 87 5 140
2017 Information management 62 16 6 4 7 2 4 83 11 143
2017 Information technology 55 26 8 3 3 0 4 85 6 257
2017 Internal audit 74 19 7 0 0 0 0 93 0 21
2017 Evaluation 65 10 6 6 5 0 9 82 12 104
2017 Data sciences 70 18 0 12 0 0 0 88 12 17
2017 Policy 44 20 10 9 14 0 4 66 23 78
2017 Project management 61 19 4 7 5 0 4 83 12 151
2017 Other services to the public 64 15 6 6 7 1 2 81 12 300
2017 None of the above 58 18 8 5 6 1 4 80 12 1702

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 50 30 8 6 2 0 5 83 8 153
2018 Health care practitioners 49 31 12 3 2 0 2 82 6 625
2018 Compliance, inspection and enforcement 47 31 13 1 5 0 3 80 6 177
2018 Communications or public affairs 51 27 12 5 1 0 3 80 7 66
2018 Access to information and privacy 43 21 19 5 10 0 3 65 15 37
2018 Security 45 28 15 6 4 0 2 75 9 1653
2018 Science and technology 62 18 14 3 0 0 3 82 3 31
2018 Library services 40 35 18 0 0 7 0 80 0 15
2018 Legal services 40 39 10 0 2 0 8 86 2 39
2018 Administration and operations 48 31 14 4 2 0 1 80 6 1243
2018 Human resources 51 29 12 4 2 0 2 81 6 376
2018 Financial management 48 30 14 5 1 0 2 80 6 281
2018 Procurement 54 29 8 4 1 0 4 86 6 94
2018 Real property 53 37 6 4 0 0 0 90 4 59
2018 Materiel management 48 26 16 5 2 1 2 76 7 112
2018 Information management 39 28 20 8 2 0 3 69 10 119
2018 Information technology 46 32 18 3 1 0 0 78 4 237
2018 Internal audit 37 35 16 8 0 0 4 75 8 24
2018 Evaluation 57 29 11 2 0 0 1 86 2 92
2018 Policy 41 37 13 7 0 0 1 80 7 79
2018 Project management 55 25 12 4 2 0 2 82 6 133
2018 Other services to the public 43 34 16 4 1 0 1 78 5 272
2018 None of the above 47 33 12 3 3 1 2 81 7 1145
2017 Client contact centre 44 30 15 7 0 0 4 77 7 151
2017 Health care practitioners 49 31 12 3 2 0 2 83 5 774
2017 Federal regulators 45 23 24 3 4 0 0 68 8 17
2017 Compliance, inspection and enforcement 42 30 22 0 4 0 2 74 4 158
2017 Communications or public affairs 45 33 13 1 2 2 4 83 3 71
2017 Access to information and privacy 54 18 11 2 9 0 7 76 12 44
2017 Security 43 32 14 4 3 0 3 78 7 2034
2017 Science and technology 62 22 11 2 2 0 0 84 5 43
2017 Library services 37 34 5 14 5 0 6 75 20 18
2017 Legal services 41 32 21 7 0 0 0 72 7 40
2017 Administration and operations 48 31 13 4 2 0 2 81 6 1410
2017 Human resources 52 28 14 4 2 0 1 80 6 390
2017 Financial management 48 35 10 3 1 0 2 85 5 315
2017 Procurement 53 30 9 3 1 0 5 87 4 92
2017 Real property 50 33 13 2 1 0 0 83 4 74
2017 Materiel management 54 30 12 3 1 0 1 85 4 140
2017 Information management 46 27 16 6 3 0 2 75 9 143
2017 Information technology 43 37 14 1 1 0 3 83 2 258
2017 Internal audit 40 33 28 0 0 0 0 72 0 21
2017 Evaluation 52 31 11 2 1 0 3 86 3 104
2017 Data sciences 35 35 12 6 6 0 6 74 13 17
2017 Policy 46 30 14 6 3 0 1 77 9 77
2017 Project management 51 31 10 4 3 0 1 83 7 151
2017 Other services to the public 54 28 10 5 3 0 1 82 7 298
2017 None of the above 46 30 14 4 3 1 3 78 7 1701

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 10 19 42 25 4 0 0 29 29 156
2018 Health care practitioners 7 25 41 18 8 0 0 33 26 632
2018 Compliance, inspection and enforcement 4 23 33 23 17 0 0 27 40 176
2018 Communications or public affairs 20 29 35 14 1 0 0 50 15 66
2018 Access to information and privacy 23 29 33 5 9 0 0 52 15 37
2018 Security 4 18 37 23 17 0 0 23 40 1668
2018 Science and technology 24 28 27 11 10 0 0 52 21 32
2018 Library services 21 27 45 7 0 0 0 48 7 15
2018 Legal services 9 30 28 25 8 0 0 39 33 39
2018 Administration and operations 10 29 38 17 6 0 0 38 23 1247
2018 Human resources 13 28 39 13 6 0 0 42 18 378
2018 Financial management 15 35 35 10 4 0 0 51 14 286
2018 Procurement 14 26 42 16 1 0 1 40 17 93
2018 Real property 2 18 48 20 11 1 0 20 32 62
2018 Materiel management 12 27 38 16 7 0 0 39 23 115
2018 Information management 14 26 37 19 4 0 0 40 23 120
2018 Information technology 12 37 35 12 3 0 0 49 15 238
2018 Internal audit 17 37 37 8 0 0 0 54 8 23
2018 Evaluation 5 20 46 20 8 0 0 26 28 92
2018 Policy 10 24 56 9 1 0 0 35 10 78
2018 Project management 13 26 40 16 5 0 0 39 21 135
2018 Other services to the public 9 25 35 20 10 0 0 34 31 278
2018 None of the above 8 26 38 18 10 0 0 34 28 1149
2017 Client contact centre 11 22 46 13 8 0 0 33 21 152
2017 Health care practitioners 5 27 37 21 10 0 0 31 31 774
2017 Federal regulators 4 3 26 44 23 0 0 7 67 17
2017 Compliance, inspection and enforcement 4 18 35 25 18 0 0 21 44 160
2017 Communications or public affairs 17 25 36 17 6 0 0 42 22 71
2017 Access to information and privacy 14 19 31 23 11 2 0 33 35 44
2017 Security 5 17 39 21 16 1 0 23 38 2042
2017 Science and technology 14 36 30 9 11 0 0 49 21 43
2017 Library services 5 21 40 5 24 0 6 27 30 18
2017 Legal services 4 21 50 15 9 0 0 26 24 40
2017 Administration and operations 9 27 39 16 8 1 0 36 24 1411
2017 Human resources 10 22 44 17 7 0 0 32 24 390
2017 Financial management 14 27 38 16 6 0 0 41 21 315
2017 Procurement 9 27 37 16 9 1 1 37 25 92
2017 Real property 8 26 35 17 14 0 0 34 31 75
2017 Materiel management 16 28 33 13 10 0 0 44 23 140
2017 Information management 13 24 41 16 4 1 1 37 21 142
2017 Information technology 15 34 33 14 3 0 0 49 17 258
2017 Internal audit 18 39 42 0 0 0 0 58 0 21
2017 Evaluation 3 21 49 19 8 0 0 24 27 104
2017 Data sciences 6 41 36 18 0 0 0 46 18 17
2017 Policy 4 36 48 8 5 0 0 40 12 78
2017 Project management 5 31 39 15 10 1 0 36 25 151
2017 Other services to the public 7 24 42 16 10 0 0 32 26 299
2017 None of the above 7 22 40 18 12 1 0 29 31 1705

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 9 28 40 15 8 0 1 23 37 154
2018 Health care practitioners 16 26 40 13 5 0 0 18 41 629
2018 Compliance, inspection and enforcement 21 30 29 14 6 0 0 20 52 175
2018 Communications or public affairs 5 22 41 23 9 0 0 32 27 66
2018 Access to information and privacy 13 9 32 27 18 0 0 46 22 36
2018 Security 23 29 34 10 3 0 0 14 52 1650
2018 Science and technology 12 19 36 16 12 0 4 30 33 30
2018 Library services 7 20 48 25 0 0 0 25 27 15
2018 Legal services 13 25 30 25 6 0 0 31 38 37
2018 Administration and operations 15 23 39 17 6 0 0 23 38 1245
2018 Human resources 12 22 38 18 10 0 0 29 34 376
2018 Financial management 8 19 40 23 10 0 0 33 27 283
2018 Procurement 15 14 39 23 7 0 1 31 30 94
2018 Real property 7 35 36 21 2 0 0 22 42 62
2018 Materiel management 15 21 38 18 7 0 0 25 37 116
2018 Information management 12 23 35 18 12 0 1 30 35 119
2018 Information technology 9 18 39 25 8 0 0 34 27 240
2018 Internal audit 0 24 29 27 20 0 0 48 24 24
2018 Evaluation 9 30 43 12 5 0 0 17 40 88
2018 Policy 5 30 48 12 6 0 0 18 34 76
2018 Project management 14 20 35 20 11 0 0 31 34 132
2018 Other services to the public 18 27 36 13 5 0 0 18 46 275
2018 None of the above 16 26 39 13 5 0 0 18 43 1149
2017 Client contact centre 4 29 41 18 7 0 0 26 33 152
2017 Health care practitioners 14 27 40 14 5 0 0 19 41 768
2017 Federal regulators 37 32 18 0 8 0 5 8 73 17
2017 Compliance, inspection and enforcement 18 29 40 9 4 0 0 13 47 158
2017 Communications or public affairs 13 23 31 25 9 0 0 33 36 71
2017 Access to information and privacy 9 26 38 13 12 2 0 25 35 44
2017 Security 17 29 38 11 5 0 0 15 47 2038
2017 Science and technology 2 23 34 19 18 0 3 39 26 43
2017 Library services 0 24 34 30 5 0 6 38 26 18
2017 Legal services 15 17 43 21 2 0 2 23 33 40
2017 Administration and operations 11 25 41 17 6 0 0 23 36 1409
2017 Human resources 10 24 43 17 5 0 0 23 35 391
2017 Financial management 9 18 41 20 11 0 0 31 28 314
2017 Procurement 10 23 32 23 12 0 1 35 33 92
2017 Real property 1 35 41 13 8 1 0 21 37 74
2017 Materiel management 12 20 36 18 14 0 0 32 32 139
2017 Information management 6 26 43 16 7 0 1 23 33 143
2017 Information technology 5 18 42 23 12 0 0 35 23 258
2017 Internal audit 5 28 29 29 9 0 0 39 33 21
2017 Evaluation 6 26 40 20 9 0 0 29 31 102
2017 Data sciences 6 30 41 18 6 0 0 24 36 17
2017 Policy 2 16 54 24 2 0 1 27 19 78
2017 Project management 11 22 43 18 5 0 1 23 33 150
2017 Other services to the public 14 26 42 12 5 0 0 17 40 298
2017 None of the above 14 28 38 14 6 0 1 20 42 1691
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 18 19 22 21 18 0 1 19 81 157
2018 Health care practitioners 6 17 27 18 31 1 1 6 94 633
2018 Compliance, inspection and enforcement 21 22 24 13 19 2 0 22 78 176
2018 Communications or public affairs 28 21 24 6 18 0 3 29 71 65
2018 Access to information and privacy 28 26 24 2 17 2 0 29 71 37
2018 Security 18 24 23 13 19 2 0 19 81 1664
2018 Science and technology 14 33 23 17 12 0 0 14 86 32
2018 Library services 0 14 27 0 59 0 0 0 100 15
2018 Legal services 25 24 15 8 20 6 2 28 72 38
2018 Administration and operations 22 24 24 13 15 1 0 23 77 1246
2018 Human resources 22 23 25 15 11 2 0 23 77 380
2018 Financial management 15 26 32 11 16 0 0 15 85 286
2018 Procurement 12 20 24 21 23 0 1 12 88 94
2018 Real property 2 13 29 24 27 4 0 2 98 61
2018 Materiel management 9 13 25 24 29 0 0 9 91 115
2018 Information management 26 28 28 6 9 3 1 27 73 120
2018 Information technology 30 28 23 11 6 1 1 30 70 238
2018 Internal audit 17 30 26 4 22 0 0 17 83 23
2018 Evaluation 16 24 26 18 16 0 0 16 84 92
2018 Policy 31 28 23 10 7 0 0 31 69 79
2018 Project management 21 17 23 17 22 0 0 21 79 135
2018 Other services to the public 16 22 24 14 23 2 1 16 84 278
2018 None of the above 16 22 22 16 23 1 0 16 84 1154
2017 Client contact centre 31 24 16 11 16 1 1 31 69 152
2017 Health care practitioners 16 21 22 15 23 3 1 17 83 774
2017 Federal regulators 14 22 13 10 37 0 4 15 85 17
2017 Compliance, inspection and enforcement 19 26 14 16 23 2 0 19 81 160
2017 Communications or public affairs 32 31 19 5 9 3 1 33 67 70
2017 Access to information and privacy 16 18 21 11 27 4 2 17 83 44
2017 Security 22 23 22 12 18 3 0 23 77 2043
2017 Science and technology 29 18 15 12 24 2 0 30 70 43
2017 Library services 21 24 25 0 25 0 6 22 78 18
2017 Legal services 29 15 17 15 25 0 0 29 71 40
2017 Administration and operations 27 22 21 13 14 2 1 28 72 1412
2017 Human resources 32 24 19 13 9 1 2 33 67 391
2017 Financial management 22 25 24 13 14 1 1 23 77 315
2017 Procurement 19 21 14 17 26 4 0 20 80 92
2017 Real property 17 23 15 16 29 0 0 17 83 75
2017 Materiel management 19 17 20 15 28 1 0 19 81 141
2017 Information management 30 21 20 11 13 4 1 32 68 143
2017 Information technology 32 29 22 6 9 2 1 32 68 258
2017 Internal audit 23 19 23 9 26 0 0 23 77 21
2017 Evaluation 25 20 25 16 15 0 0 25 75 104
2017 Data sciences 41 30 6 12 6 6 0 43 57 17
2017 Policy 18 28 16 8 26 2 1 19 81 78
2017 Project management 22 28 21 9 18 3 1 23 77 151
2017 Other services to the public 22 23 16 14 23 3 0 22 78 299
2017 None of the above 22 22 17 14 22 2 1 23 77 1702

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 31 124
2018 Health care practitioners 36 579
2018 Compliance, inspection and enforcement 23 133
2018 Communications or public affairs 32 45
2018 Access to information and privacy 35 28
2018 Security 30 1332
2018 Science and technology 28 28
2018 Library services 29 15
2018 Legal services 47 27
2018 Administration and operations 30 947
2018 Human resources 26 287
2018 Financial management 25 244
2018 Procurement 29 81
2018 Real property 40 58
2018 Materiel management 37 105
2018 Information management 23 85
2018 Information technology 22 161
2018 Internal audit 26 19
2018 Evaluation 25 76
2018 Policy 14 56
2018 Project management 35 106
2018 Other services to the public 36 223
2018 None of the above 37 947
2017 Client contact centre 24 103
2017 Health care practitioners 28 619
2017 Federal regulators 43 13
2017 Compliance, inspection and enforcement 31 120
2017 Communications or public affairs 28 44
2017 Access to information and privacy 31 34
2017 Security 28 1500
2017 Science and technology 43 28
2017 Library services 27 13
2017 Legal services 30 29
2017 Administration and operations 28 968
2017 Human resources 24 253
2017 Financial management 24 239
2017 Procurement 33 71
2017 Real property 18 63
2017 Materiel management 28 112
2017 Information management 20 93
2017 Information technology 22 170
2017 Internal audit 27 16
2017 Evaluation 39 79
2017 Policy 32 60
2017 Project management 26 108
2017 Other services to the public 32 224
2017 None of the above 29 1261

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 50 124
2018 Health care practitioners 61 579
2018 Compliance, inspection and enforcement 41 133
2018 Communications or public affairs 31 45
2018 Access to information and privacy 35 28
2018 Security 40 1332
2018 Science and technology 46 28
2018 Library services 66 15
2018 Legal services 39 27
2018 Administration and operations 38 947
2018 Human resources 41 287
2018 Financial management 45 244
2018 Procurement 58 81
2018 Real property 58 58
2018 Materiel management 48 105
2018 Information management 36 85
2018 Information technology 40 161
2018 Internal audit 67 19
2018 Evaluation 47 76
2018 Policy 28 56
2018 Project management 48 106
2018 Other services to the public 41 223
2018 None of the above 48 947
2017 Client contact centre 44 103
2017 Health care practitioners 42 619
2017 Federal regulators 37 13
2017 Compliance, inspection and enforcement 34 120
2017 Communications or public affairs 30 44
2017 Access to information and privacy 27 34
2017 Security 36 1500
2017 Science and technology 58 28
2017 Library services 34 13
2017 Legal services 33 29
2017 Administration and operations 36 968
2017 Human resources 36 253
2017 Financial management 40 239
2017 Procurement 46 71
2017 Real property 39 63
2017 Materiel management 36 112
2017 Information management 28 93
2017 Information technology 36 170
2017 Internal audit 43 16
2017 Evaluation 37 79
2017 Policy 36 60
2017 Project management 36 108
2017 Other services to the public 38 224
2017 None of the above 41 1261

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 20 124
2018 Health care practitioners 15 579
2018 Compliance, inspection and enforcement 21 133
2018 Communications or public affairs 34 45
2018 Access to information and privacy 24 28
2018 Security 18 1332
2018 Science and technology 24 28
2018 Library services 18 15
2018 Legal services 26 27
2018 Administration and operations 22 947
2018 Human resources 27 287
2018 Financial management 21 244
2018 Procurement 18 81
2018 Real property 16 58
2018 Materiel management 19 105
2018 Information management 20 85
2018 Information technology 17 161
2018 Internal audit 27 19
2018 Evaluation 22 76
2018 Policy 17 56
2018 Project management 20 106
2018 Other services to the public 22 223
2018 None of the above 20 947
2017 Client contact centre 18 103
2017 Health care practitioners 13 619
2017 Federal regulators 6 13
2017 Compliance, inspection and enforcement 10 120
2017 Communications or public affairs 17 44
2017 Access to information and privacy 33 34
2017 Security 15 1500
2017 Science and technology 15 28
2017 Library services 13 13
2017 Legal services 17 29
2017 Administration and operations 18 968
2017 Human resources 18 253
2017 Financial management 15 239
2017 Procurement 19 71
2017 Real property 3 63
2017 Materiel management 14 112
2017 Information management 33 93
2017 Information technology 13 170
2017 Internal audit 24 16
2017 Evaluation 20 79
2017 Policy 21 60
2017 Project management 13 108
2017 Other services to the public 13 224
2017 None of the above 14 1261

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 43 124
2018 Health care practitioners 49 579
2018 Compliance, inspection and enforcement 59 133
2018 Communications or public affairs 49 45
2018 Access to information and privacy 45 28
2018 Security 61 1332
2018 Science and technology 52 28
2018 Library services 35 15
2018 Legal services 76 27
2018 Administration and operations 45 947
2018 Human resources 48 287
2018 Financial management 46 244
2018 Procurement 56 81
2018 Real property 67 58
2018 Materiel management 64 105
2018 Information management 33 85
2018 Information technology 51 161
2018 Internal audit 41 19
2018 Evaluation 37 76
2018 Policy 57 56
2018 Project management 64 106
2018 Other services to the public 53 223
2018 None of the above 55 947
2017 Client contact centre 48 103
2017 Health care practitioners 52 619
2017 Federal regulators 65 13
2017 Compliance, inspection and enforcement 59 120
2017 Communications or public affairs 61 44
2017 Access to information and privacy 51 34
2017 Security 67 1500
2017 Science and technology 57 28
2017 Library services 25 13
2017 Legal services 55 29
2017 Administration and operations 52 968
2017 Human resources 47 253
2017 Financial management 52 239
2017 Procurement 57 71
2017 Real property 63 63
2017 Materiel management 62 112
2017 Information management 46 93
2017 Information technology 53 170
2017 Internal audit 39 16
2017 Evaluation 51 79
2017 Policy 44 60
2017 Project management 60 108
2017 Other services to the public 54 224
2017 None of the above 58 1261

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 8 124
2018 Health care practitioners 6 579
2018 Compliance, inspection and enforcement 9 133
2018 Communications or public affairs 17 45
2018 Access to information and privacy 7 28
2018 Security 11 1332
2018 Science and technology 3 28
2018 Library services 7 15
2018 Legal services 20 27
2018 Administration and operations 6 947
2018 Human resources 10 287
2018 Financial management 8 244
2018 Procurement 8 81
2018 Real property 8 58
2018 Materiel management 2 105
2018 Information management 4 85
2018 Information technology 5 161
2018 Internal audit 5 19
2018 Evaluation 11 76
2018 Policy 7 56
2018 Project management 8 106
2018 Other services to the public 8 223
2018 None of the above 7 947
2017 Client contact centre 4 103
2017 Health care practitioners 7 619
2017 Federal regulators 6 13
2017 Compliance, inspection and enforcement 12 120
2017 Communications or public affairs 14 44
2017 Access to information and privacy 14 34
2017 Security 11 1500
2017 Science and technology 4 28
2017 Library services 7 13
2017 Legal services 14 29
2017 Administration and operations 6 968
2017 Human resources 9 253
2017 Financial management 5 239
2017 Procurement 2 71
2017 Real property 5 63
2017 Materiel management 6 112
2017 Information management 3 93
2017 Information technology 2 170
2017 Internal audit 12 16
2017 Evaluation 11 79
2017 Policy 9 60
2017 Project management 6 108
2017 Other services to the public 11 224
2017 None of the above 8 1261

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 48 124
2018 Health care practitioners 56 579
2018 Compliance, inspection and enforcement 45 133
2018 Communications or public affairs 34 45
2018 Access to information and privacy 24 28
2018 Security 59 1333
2018 Science and technology 48 28
2018 Library services 60 15
2018 Legal services 56 27
2018 Administration and operations 42 947
2018 Human resources 33 287
2018 Financial management 35 244
2018 Procurement 37 81
2018 Real property 54 58
2018 Materiel management 50 105
2018 Information management 31 85
2018 Information technology 42 161
2018 Internal audit 46 19
2018 Evaluation 39 76
2018 Policy 29 56
2018 Project management 54 106
2018 Other services to the public 48 223
2018 None of the above 49 947

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Client contact centre 26 124
2018 Health care practitioners 41 579
2018 Compliance, inspection and enforcement 33 133
2018 Communications or public affairs 36 45
2018 Access to information and privacy 40 28
2018 Security 24 1332
2018 Science and technology 14 28
2018 Library services 43 15
2018 Legal services 21 27
2018 Administration and operations 35 947
2018 Human resources 39 287
2018 Financial management 38 244
2018 Procurement 28 81
2018 Real property 36 58
2018 Materiel management 26 105
2018 Information management 39 85
2018 Information technology 36 161
2018 Internal audit 47 19
2018 Evaluation 39 76
2018 Policy 37 56
2018 Project management 35 106
2018 Other services to the public 33 223
2018 None of the above 32 947
2017 Client contact centre 33 103
2017 Health care practitioners 42 619
2017 Federal regulators 6 13
2017 Compliance, inspection and enforcement 26 120
2017 Communications or public affairs 32 44
2017 Access to information and privacy 37 34
2017 Security 29 1500
2017 Science and technology 36 28
2017 Library services 28 13
2017 Legal services 25 29
2017 Administration and operations 42 968
2017 Human resources 41 253
2017 Financial management 46 239
2017 Procurement 38 71
2017 Real property 37 63
2017 Materiel management 34 112
2017 Information management 39 93
2017 Information technology 40 170
2017 Internal audit 43 16
2017 Evaluation 37 79
2017 Policy 36 60
2017 Project management 30 108
2017 Other services to the public 36 224
2017 None of the above 35 1261

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Client contact centre 7 27 19 10 13 24 119
2018 Health care practitioners 3 30 18 13 3 33 547
2018 Compliance, inspection and enforcement 5 38 16 16 5 21 127
2018 Communications or public affairs 2 50 9 15 9 14 43
2018 Access to information and privacy 0 47 14 22 0 17 27
2018 Security 10 28 19 13 3 27 1237
2018 Science and technology 7 41 12 17 0 22 27
2018 Library services 7 7 13 7 21 45 15
2018 Legal services 18 15 20 27 3 18 26
2018 Administration and operations 4 40 20 11 6 19 904
2018 Human resources 4 43 18 13 4 18 270
2018 Financial management 5 41 16 13 3 22 230
2018 Procurement 1 35 10 12 5 36 79
2018 Real property 0 17 12 13 8 50 53
2018 Materiel management 6 24 13 16 5 35 97
2018 Information management 5 47 24 6 10 8 80
2018 Information technology 3 37 26 10 5 19 150
2018 Internal audit 0 26 5 21 17 31 19
2018 Evaluation 8 32 28 6 10 17 73
2018 Policy 7 40 22 10 9 11 53
2018 Project management 6 23 15 16 6 34 102
2018 Other services to the public 7 35 19 11 3 26 211
2018 None of the above 5 29 16 12 6 32 902
2017 Client contact centre 5 45 20 7 4 19 97
2017 Health care practitioners 5 38 20 12 6 18 602
2017 Federal regulators 4 24 0 26 11 35 13
2017 Compliance, inspection and enforcement 6 44 12 10 2 26 118
2017 Communications or public affairs 7 52 17 9 2 12 43
2017 Access to information and privacy 3 36 26 9 11 15 34
2017 Security 8 40 17 10 3 22 1443
2017 Science and technology 0 25 44 0 0 31 27
2017 Library services 7 60 7 7 7 13 13
2017 Legal services 9 37 26 3 0 25 29
2017 Administration and operations 6 46 19 11 4 14 940
2017 Human resources 5 57 13 12 4 10 245
2017 Financial management 6 52 17 10 3 13 236
2017 Procurement 2 35 20 14 8 22 69
2017 Real property 7 32 16 13 3 28 60
2017 Materiel management 8 36 18 13 2 24 111
2017 Information management 6 50 21 10 5 8 88
2017 Information technology 9 46 20 7 4 13 164
2017 Internal audit 12 18 33 6 12 19 16
2017 Evaluation 5 43 31 8 3 11 76
2017 Policy 9 36 18 14 5 18 59
2017 Project management 8 47 18 6 5 17 106
2017 Other services to the public 8 35 13 13 4 27 216
2017 None of the above 8 36 18 12 4 23 1229

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Client contact centre 27 73 121
2018 Health care practitioners 16 84 578
2018 Compliance, inspection and enforcement 24 76 132
2018 Communications or public affairs 24 76 45
2018 Access to information and privacy 18 82 28
2018 Security 28 72 1325
2018 Science and technology 20 80 28
2018 Library services 6 94 15
2018 Legal services 19 81 27
2018 Administration and operations 21 79 942
2018 Human resources 21 79 285
2018 Financial management 26 74 241
2018 Procurement 19 81 81
2018 Real property 15 85 58
2018 Materiel management 19 81 105
2018 Information management 34 66 85
2018 Information technology 36 64 159
2018 Internal audit 21 79 19
2018 Evaluation 30 70 76
2018 Policy 27 73 56
2018 Project management 14 86 105
2018 Other services to the public 23 77 220
2018 None of the above 23 77 941

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 31 13 13 14 13 1 14 52 33 154
2018 Health care practitioners 25 19 14 12 19 1 10 49 35 632
2018 Compliance, inspection and enforcement 27 11 12 14 30 0 6 41 46 174
2018 Communications or public affairs 31 23 11 7 15 0 13 62 26 66
2018 Access to information and privacy 43 11 8 13 12 0 13 62 29 36
2018 Security 23 11 14 13 35 1 4 35 50 1658
2018 Science and technology 42 14 11 13 17 3 0 57 31 31
2018 Library services 0 20 20 14 21 7 18 27 47 15
2018 Legal services 36 19 10 19 7 6 2 60 29 39
2018 Administration and operations 32 17 16 10 17 1 6 53 30 1242
2018 Human resources 31 16 18 13 15 1 6 51 29 379
2018 Financial management 33 15 22 12 12 0 6 51 25 286
2018 Procurement 24 10 17 20 18 2 9 38 43 94
2018 Real property 25 16 15 12 27 2 4 43 41 61
2018 Materiel management 23 11 15 22 24 0 6 36 49 115
2018 Information management 28 15 18 17 14 3 6 47 33 120
2018 Information technology 34 19 19 10 14 1 3 55 26 242
2018 Internal audit 38 8 0 20 20 9 4 54 46 24
2018 Evaluation 31 13 18 11 16 0 11 49 31 90
2018 Policy 35 18 15 6 18 0 8 58 26 78
2018 Project management 29 19 17 12 18 0 5 51 31 132
2018 Other services to the public 28 13 16 13 18 1 11 46 35 277
2018 None of the above 27 14 16 13 22 1 6 45 38 1155

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 3 16 29 11 31 1 9 22 47 122
2018 Health care practitioners 5 13 15 21 41 2 4 19 66 578
2018 Compliance, inspection and enforcement 2 8 22 18 42 2 6 10 66 131
2018 Communications or public affairs 22 29 15 13 19 0 2 52 33 45
2018 Access to information and privacy 0 21 29 7 26 0 17 26 39 28
2018 Security 3 13 17 16 43 2 6 17 64 1333
2018 Science and technology 15 26 10 23 19 0 7 44 45 27
2018 Library services 18 14 0 32 29 7 0 35 65 15
2018 Legal services 8 6 28 11 34 0 13 16 52 26
2018 Administration and operations 8 19 19 16 30 1 7 29 51 945
2018 Human resources 9 22 16 20 24 1 9 34 48 283
2018 Financial management 9 26 20 17 20 0 8 38 40 243
2018 Procurement 11 11 13 25 29 2 10 24 61 81
2018 Real property 3 14 22 28 31 0 1 18 60 58
2018 Materiel management 5 17 19 15 40 0 4 23 57 105
2018 Information management 9 27 24 13 17 4 7 40 33 85
2018 Information technology 12 21 20 18 22 1 5 36 43 160
2018 Internal audit 0 21 16 31 22 5 5 23 59 19
2018 Evaluation 4 21 17 23 28 0 6 27 55 77
2018 Policy 11 13 17 20 33 0 7 26 57 55
2018 Project management 6 21 23 15 33 0 2 28 49 106
2018 Other services to the public 7 19 14 18 35 2 5 27 58 224
2018 None of the above 5 14 16 18 38 1 7 21 61 946
2017 Client contact centre 11 19 21 20 20 1 8 33 44 104
2017 Health care practitioners 6 18 15 21 32 1 6 26 58 622
2017 Federal regulators 0 4 4 41 50 0 0 4 91 14
2017 Compliance, inspection and enforcement 6 17 19 12 41 1 3 25 55 120
2017 Communications or public affairs 15 23 15 15 20 0 12 43 40 45
2017 Access to information and privacy 3 12 23 16 37 3 6 17 58 34
2017 Security 3 14 16 16 41 2 8 19 64 1509
2017 Science and technology 7 28 3 19 33 4 7 39 57 29
2017 Library services 13 13 0 7 35 0 32 39 61 13
2017 Legal services 3 29 3 32 31 0 3 33 64 29
2017 Administration and operations 9 21 16 16 28 2 8 33 48 971
2017 Human resources 11 25 14 16 18 2 13 43 40 255
2017 Financial management 13 28 13 11 22 1 11 47 38 242
2017 Procurement 5 14 16 25 26 2 13 22 59 71
2017 Real property 13 16 6 25 26 3 10 34 59 63
2017 Materiel management 10 16 20 9 38 5 3 28 51 113
2017 Information management 3 27 19 12 20 4 15 37 39 93
2017 Information technology 9 18 24 19 16 4 10 32 40 170
2017 Internal audit 6 18 33 24 19 0 0 24 43 16
2017 Evaluation 3 21 11 21 36 0 8 26 62 78
2017 Policy 9 26 8 24 26 2 7 37 54 60
2017 Project management 14 18 12 17 25 2 11 37 49 109
2017 Other services to the public 7 19 12 18 30 3 10 30 56 224
2017 None of the above 6 15 16 16 37 2 8 23 59 1271

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Client contact centre 1 4 20 23 43 1 7 6 72 123
2018 Health care practitioners 2 6 10 17 59 2 4 8 81 579
2018 Compliance, inspection and enforcement 1 5 17 13 56 3 5 7 74 133
2018 Communications or public affairs 8 18 9 19 45 0 0 27 64 45
2018 Access to information and privacy 0 26 19 3 52 0 0 26 56 28
2018 Security 2 8 15 14 54 2 6 11 74 1328
2018 Science and technology 8 15 10 30 31 3 3 25 65 27
2018 Library services 0 7 13 27 47 7 0 8 79 15
2018 Legal services 0 3 18 11 49 0 19 4 74 26
2018 Administration and operations 2 8 14 20 49 1 5 11 74 946
2018 Human resources 3 10 15 22 46 1 4 13 72 285
2018 Financial management 2 10 14 19 48 2 5 13 72 243
2018 Procurement 6 7 13 18 46 4 7 15 71 81
2018 Real property 2 10 13 25 47 0 3 12 75 58
2018 Materiel management 3 10 12 12 63 0 1 13 75 104
2018 Information management 2 17 25 16 32 2 6 21 52 85
2018 Information technology 6 9 18 24 42 0 1 15 67 160
2018 Internal audit 0 5 11 26 53 0 5 6 83 19
2018 Evaluation 1 10 16 23 39 0 10 13 69 77
2018 Policy 2 2 5 21 64 0 7 4 91 55
2018 Project management 1 8 18 15 54 1 3 10 72 106
2018 Other services to the public 3 11 14 20 47 1 4 14 71 224
2018 None of the above 2 9 14 14 54 2 4 12 73 946
2017 Client contact centre 3 8 25 16 41 1 5 13 61 104
2017 Health care practitioners 2 7 11 19 53 2 7 9 79 622
2017 Federal regulators 0 10 4 10 76 0 0 10 86 14
2017 Compliance, inspection and enforcement 3 9 15 15 54 1 4 12 72 121
2017 Communications or public affairs 2 12 14 18 44 4 6 15 69 45
2017 Access to information and privacy 0 17 12 8 60 3 0 17 71 34
2017 Security 1 5 12 13 59 2 8 7 80 1509
2017 Science and technology 4 10 6 11 66 0 3 14 80 29
2017 Library services 7 7 0 19 48 0 20 16 84 13
2017 Legal services 0 11 25 15 46 0 3 11 63 29
2017 Administration and operations 2 9 12 16 52 3 6 12 75 973
2017 Human resources 2 9 11 19 50 1 8 12 75 256
2017 Financial management 2 6 8 18 55 3 8 9 82 242
2017 Procurement 2 8 8 20 50 3 10 11 80 71
2017 Real property 4 5 14 14 51 5 6 10 74 63
2017 Materiel management 3 7 12 14 61 2 1 10 78 113
2017 Information management 1 9 15 14 47 3 11 12 70 93
2017 Information technology 1 7 9 23 48 4 9 9 81 170
2017 Internal audit 6 6 6 33 49 0 0 12 81 16
2017 Evaluation 1 8 8 20 53 1 9 10 81 79
2017 Policy 3 8 10 14 55 5 5 13 77 60
2017 Project management 2 10 9 19 48 2 10 14 75 109
2017 Other services to the public 1 7 8 16 53 3 10 10 80 222
2017 None of the above 2 7 12 14 57 2 7 10 77 1270
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