2018 Public Service Employee Survey Results by Theme for Correctional Service Canada by Question 76. Are you currently a shift worker

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

Top of Page

Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 28 16 18 27 0 0 39 45 1520
2018 Non-shift worker 31 43 12 8 5 0 0 75 13 5698
2017 Shift worker 10 34 19 14 23 0 0 44 37 2149
2017 Non-shift worker 31 46 10 8 5 0 0 78 13 6581
2014 Shift worker 12 37 20 15 15 0 0 49 30 3159
2014 Non-shift worker 31 46 11 8 5 0 0 77 12 7718
2011 Shift worker 21 36 18 11 14 0 0 57 25 3477
2011 Non-shift worker 39 42 9 6 4 0 0 81 10 8147
2008 Shift worker 17 37 17 15 14 0 0 54 29 2385
2008 Non-shift worker 38 43 9 7 3 0 0 81 10 6411

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 19 17 19 38 0 0 25 57 1517
2018 Non-shift worker 23 38 15 14 11 0 0 60 25 5702
2017 Shift worker 5 19 17 19 39 0 0 24 58 2145
2017 Non-shift worker 23 37 15 13 12 0 0 60 26 6570

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 39 16 8 10 0 0 66 18 1511
2018 Non-shift worker 50 36 9 3 2 0 0 86 5 5675
2017 Shift worker 29 40 16 7 8 0 0 69 15 2140
2017 Non-shift worker 53 35 7 3 2 0 0 88 4 6563
2014 Shift worker 39 37 15 5 5 0 0 75 10 3156
2014 Non-shift worker 61 29 6 2 1 0 0 90 3 7704
2011 Shift worker 41 38 12 5 4 0 0 79 9 3479
2011 Non-shift worker 63 29 5 2 1 0 0 92 3 8159

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 37 22 11 10 0 0 57 21 1519
2018 Non-shift worker 38 42 11 5 3 0 0 81 9 5709
2017 Shift worker 19 43 19 9 10 0 0 62 19 2136
2017 Non-shift worker 39 42 10 5 4 0 0 81 9 6545
2014 Shift worker 25 46 16 7 6 0 0 71 13 3153
2014 Non-shift worker 41 41 10 5 3 0 0 82 8 7707
2011 Shift worker 32 45 11 6 5 0 0 77 11 3478
2011 Non-shift worker 45 42 7 4 2 0 0 87 6 8150
2008 Shift worker 30 47 10 8 4 0 0 78 12 2394
2008 Non-shift worker 45 43 6 5 2 0 0 88 6 6448

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 19 21 18 34 0 0 27 52 1516
2018 Non-shift worker 21 30 21 15 12 0 0 51 27 5693
2017 Shift worker 6 21 21 19 31 1 0 28 51 2144
2017 Non-shift worker 22 31 20 14 12 1 0 53 26 6567
2014 Shift worker 10 29 23 19 18 1 0 40 37 3163
2014 Non-shift worker 21 34 19 14 11 1 0 55 26 7721
2011 Shift worker 13 31 25 15 15 1 0 45 30 3474
2011 Non-shift worker 26 36 18 11 8 1 0 63 19 8155

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 20 22 20 29 0 0 28 50 1497
2018 Non-shift worker 22 35 20 14 10 0 0 56 24 5681
2017 Shift worker 6 23 23 21 27 0 0 29 48 2145
2017 Non-shift worker 22 36 18 14 9 0 0 58 24 6563
2014 Shift worker 10 30 24 19 16 1 0 40 35 3161
2014 Non-shift worker 21 36 18 14 9 0 0 58 24 7714
2011 Shift worker 12 34 23 16 14 1 0 47 30 3475
2011 Non-shift worker 26 40 16 11 7 0 0 66 18 8152
2008 Shift worker 11 35 21 19 14 0 0 46 33 2393
2008 Non-shift worker 24 43 14 13 6 0 0 67 19 6446

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 17 21 19 30 3 0 29 50 1514
2018 Non-shift worker 24 25 21 14 13 2 0 50 28 5704
2017 Shift worker 10 20 22 17 27 4 1 31 46 2147
2017 Non-shift worker 25 26 20 14 11 4 1 53 26 6559
2014 Shift worker 13 24 23 16 19 4 1 39 36 3163
2014 Non-shift worker 24 26 19 14 12 4 1 53 27 7720
2011 Shift worker 15 27 22 15 16 4 1 45 32 3476
2011 Non-shift worker 28 28 17 12 10 4 0 59 24 8156
2008 Shift worker 13 29 20 17 14 6 1 46 33 2389
2008 Non-shift worker 25 31 17 14 9 5 0 59 24 6442
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 18 29 21 13 16 2 1 48 31 1513
2018 Non-shift worker 39 32 13 8 7 1 0 71 15 5700
2017 Shift worker 17 32 20 13 15 2 1 50 29 2147
2017 Non-shift worker 39 32 13 8 6 1 0 72 15 6580
2014 Shift worker 19 33 22 12 11 3 0 54 24 3162
2014 Non-shift worker 38 32 13 8 7 1 0 71 15 7716
2011 Shift worker 19 33 21 11 13 3 1 54 24 3471
2011 Non-shift worker 39 33 12 8 6 2 0 73 15 8152
2008 Shift worker 17 31 19 15 16 2 0 49 32 2391
2008 Non-shift worker 36 34 12 9 7 2 0 72 16 6450

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 16 30 20 16 17 1 1 46 33 1510
2018 Non-shift worker 37 34 12 9 7 0 0 71 16 5690
2017 Shift worker 17 32 19 14 16 1 0 49 31 2148
2017 Non-shift worker 39 33 11 9 7 0 0 73 16 6571
2014 Shift worker 18 35 20 15 11 1 0 53 26 3161
2014 Non-shift worker 37 35 11 10 7 0 0 72 17 7721
2011 Shift worker 19 34 18 15 13 1 1 54 28 3470
2011 Non-shift worker 36 36 10 10 7 1 0 73 17 8152
2008 Shift worker 16 34 15 17 17 0 0 51 34 2389
2008 Non-shift worker 35 36 10 11 8 1 0 71 19 6443

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 19 28 21 14 17 0 0 47 31 1513
2018 Non-shift worker 41 30 13 8 7 0 0 71 15 5695
2017 Shift worker 19 30 22 11 17 1 0 50 29 2143
2017 Non-shift worker 45 29 12 7 7 0 0 74 14 6565
2014 Shift worker 20 34 23 10 11 1 0 55 21 3160
2014 Non-shift worker 44 30 11 8 6 0 0 75 14 7711

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 17 17 17 40 2 0 24 59 1521
2018 Non-shift worker 21 32 17 13 13 3 0 55 28 5716
2017 Shift worker 5 20 20 19 34 3 0 26 54 2149
2017 Non-shift worker 21 32 17 14 12 4 0 55 27 6577
2014 Shift worker 7 24 21 20 24 3 0 32 46 3159
2014 Non-shift worker 21 34 17 14 10 4 0 57 25 7714
2011 Shift worker 8 24 21 19 25 3 0 32 46 3479
2011 Non-shift worker 21 34 18 13 10 4 0 57 25 8158

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 15 15 19 44 0 0 21 63 1517
2018 Non-shift worker 19 30 18 16 15 1 0 50 32 5711
2017 Shift worker 4 17 17 21 39 1 0 22 61 2146
2017 Non-shift worker 19 30 18 17 14 2 0 50 32 6572
2014 Shift worker 7 21 20 22 29 1 0 28 52 3161
2014 Non-shift worker 18 31 19 16 13 2 0 50 30 7715
2011 Shift worker 9 22 20 18 29 2 0 32 47 3479
2011 Non-shift worker 21 34 18 14 12 2 0 56 26 8156
2008 Shift worker 7 23 18 19 31 1 0 30 51 2388
2008 Non-shift worker 21 35 17 14 12 2 0 57 26 6446

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 12 17 20 45 1 0 17 66 1512
2018 Non-shift worker 14 27 21 19 15 3 0 42 36 5703
2017 Shift worker 4 14 19 24 38 2 0 18 63 2142
2017 Non-shift worker 14 28 20 20 15 3 0 43 36 6566
2014 Shift worker 4 18 21 25 30 2 0 23 55 3161
2014 Non-shift worker 13 28 20 21 15 3 0 43 37 7714
2011 Shift worker 5 21 22 22 26 3 0 27 50 3477
2011 Non-shift worker 13 35 20 18 11 3 0 50 30 8154
2008 Shift worker 3 20 19 26 31 2 0 23 58 2392
2008 Non-shift worker 10 35 19 21 12 4 0 47 34 6442

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 12 14 20 50 0 0 16 70 1511
2018 Non-shift worker 13 28 19 20 18 1 0 42 39 5702
2017 Shift worker 3 14 16 21 44 2 0 18 66 2147
2017 Non-shift worker 13 29 17 20 18 2 0 43 39 6568
2014 Shift worker 5 17 19 24 34 2 0 22 59 3163
2014 Non-shift worker 12 30 18 21 17 2 0 43 39 7711
2011 Shift worker 6 23 18 22 30 2 0 29 53 3475
2011 Non-shift worker 14 35 17 20 13 2 0 49 33 8152
2008 Shift worker 4 20 15 28 32 1 0 25 60 2390
2008 Non-shift worker 13 39 13 22 12 2 0 53 34 6442
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 17 16 18 42 0 0 23 61 1519
2018 Non-shift worker 21 34 16 15 13 0 0 55 28 5698
2017 Shift worker 5 17 17 22 39 0 0 22 61 2142
2017 Non-shift worker 21 35 16 15 12 0 0 56 28 6579
2014 Shift worker 5 21 22 24 28 0 0 26 52 3157
2014 Non-shift worker 20 36 16 16 12 0 0 56 29 7716
2011 Shift worker 7 26 19 21 26 0 0 33 47 3481
2011 Non-shift worker 21 39 14 15 10 0 0 60 25 8159

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 33 22 18 16 0 0 44 34 1520
2018 Non-shift worker 26 45 13 10 5 0 0 71 16 5712
2017 Shift worker 10 36 21 18 15 0 0 46 33 2148
2017 Non-shift worker 28 44 12 11 6 0 0 71 16 6572

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 3 10 15 21 49 2 1 14 71 1514
2018 Non-shift worker 9 21 19 22 21 7 1 33 47 5690
2017 Shift worker 2 10 17 23 44 3 1 12 70 2136
2017 Non-shift worker 8 21 17 23 20 10 1 33 48 6574
2014 Shift worker 3 12 19 28 32 4 1 16 64 3162
2014 Non-shift worker 9 22 17 23 20 8 1 34 47 7720

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 30 18 16 21 0 0 45 37 1518
2018 Non-shift worker 34 35 13 10 7 0 0 69 17 5697
2017 Shift worker 14 30 18 17 20 1 0 45 37 2148
2017 Non-shift worker 34 36 13 10 7 0 0 70 17 6579
2014 Shift worker 15 33 21 16 13 1 0 49 30 3160
2014 Non-shift worker 34 36 13 9 7 0 0 71 17 7720
2011 Shift worker 16 33 19 17 14 1 0 49 32 3471
2011 Non-shift worker 33 37 12 10 7 0 0 71 17 8153
2008 Shift worker 16 34 14 17 18 0 0 51 35 2389
2008 Non-shift worker 33 37 11 11 8 0 0 71 19 6450

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 34 24 19 16 0 0 40 35 123
2018 Non-shift worker 19 37 16 15 9 1 3 58 25 1429
2017 Shift worker 7 35 18 22 18 0 0 42 40 165
2017 Non-shift worker 21 39 16 13 8 1 3 62 21 1575
2014 Shift worker 8 33 25 21 11 1 1 42 33 291
2014 Non-shift worker 20 39 16 13 8 1 3 62 22 1888

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 44 11 22 14 0 0 54 36 1523
2018 Non-shift worker 16 48 11 17 8 0 0 64 25 5725
2017 Shift worker 9 36 14 22 20 0 0 45 41 2148
2017 Non-shift worker 18 39 12 19 12 0 0 57 30 6578
2014 Shift worker 10 37 15 22 16 0 0 47 38 3162
2014 Non-shift worker 18 38 13 20 11 0 0 56 31 7711
2011 Shift worker 16 44 12 17 11 0 0 61 28 3480
2011 Non-shift worker 25 43 12 13 6 0 1 68 20 8154
2008 Shift worker 10 40 11 23 15 0 0 51 38 2391
2008 Non-shift worker 22 44 12 14 7 0 1 67 21 6448

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 45 18 8 5 0 0 69 12 1514
2018 Non-shift worker 44 40 8 5 2 0 0 85 7 5703
2017 Shift worker 26 44 17 7 6 1 0 71 13 2144
2017 Non-shift worker 46 38 9 5 3 0 0 84 7 6573
2014 Shift worker 30 43 16 6 5 0 0 73 11 3160
2014 Non-shift worker 45 38 9 5 3 0 0 83 8 7718
2011 Shift worker 37 39 14 5 4 0 0 76 9 3472
2011 Non-shift worker 50 35 7 4 2 0 0 86 7 8143
2008 Shift worker 30 44 13 8 5 0 0 74 12 2391
2008 Non-shift worker 44 41 8 5 2 0 0 85 7 6449

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 29 50 10 7 3 0 0 79 11 1511
2018 Non-shift worker 50 37 6 4 3 0 0 87 7 5669
2017 Shift worker 32 46 11 6 5 0 0 78 11 2144
2017 Non-shift worker 53 35 6 4 3 0 0 88 7 6567
2014 Shift worker 35 45 11 6 4 0 0 79 10 3160
2014 Non-shift worker 51 36 6 5 3 0 0 87 7 7713
2011 Shift worker 39 43 8 5 3 0 0 83 8 3480
2011 Non-shift worker 54 35 5 4 2 0 0 90 5 8158
2008 Shift worker 34 48 10 4 3 0 0 82 8 2393
2008 Non-shift worker 50 40 5 3 2 0 0 90 5 6448

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 17 19 21 36 1 0 22 58 1518
2018 Non-shift worker 15 30 19 19 16 1 0 45 35 5700
2017 Shift worker 6 19 21 21 30 2 0 26 53 2143
2017 Non-shift worker 18 31 17 18 14 2 1 50 32 6571
2014 Shift worker 7 23 24 22 21 3 0 31 45 3160
2014 Non-shift worker 15 29 18 18 16 2 0 46 36 7717
2011 Shift worker 10 27 22 20 20 2 0 37 41 3480
2011 Non-shift worker 20 35 16 15 11 2 1 57 26 8152
2008 Shift worker 6 26 20 23 24 1 0 32 48 2391
2008 Non-shift worker 16 37 17 17 11 1 0 55 28 6443

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 24 18 16 30 1 1 34 48 1514
2018 Non-shift worker 17 30 17 16 18 1 2 48 35 5706
2017 Shift worker 9 24 19 16 29 2 1 34 47 2148
2017 Non-shift worker 18 28 16 16 17 2 2 49 35 6565
2014 Shift worker 10 30 19 16 21 3 1 41 39 3159
2014 Non-shift worker 16 28 16 17 20 2 2 45 38 7714
2011 Shift worker 15 34 16 15 18 1 1 50 33 3481
2011 Non-shift worker 21 32 14 14 14 2 2 56 30 8152
2008 Shift worker 13 40 14 14 18 1 1 54 32 2390
2008 Non-shift worker 18 38 12 14 14 1 2 58 29 6439

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 23 16 22 33 0 0 29 55 1520
2018 Non-shift worker 22 40 14 15 10 0 0 62 24 5699
2017 Shift worker 6 25 17 22 30 0 0 31 52 2137
2017 Non-shift worker 24 40 12 15 9 0 0 64 23 6557
2014 Shift worker 5 24 19 27 25 0 0 30 52 3159
2014 Non-shift worker 18 41 13 17 12 0 0 59 28 7714
2011 Shift worker 9 29 18 21 23 0 1 38 44 3480
2011 Non-shift worker 29 42 11 11 7 0 0 71 18 8156

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 20 18 21 34 0 0 27 55 1515
2018 Non-shift worker 26 36 17 12 9 0 0 62 20 5672
2017 Shift worker 6 21 19 22 31 0 0 28 53 2134
2017 Non-shift worker 28 36 15 12 9 0 0 64 21 6558
2014 Shift worker 7 24 22 22 24 0 0 32 46 3159
2014 Non-shift worker 25 37 16 13 9 0 0 62 22 7717

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 20 21 22 30 0 0 27 53 1513
2018 Non-shift worker 23 36 17 14 10 0 0 60 23 5685
2017 Shift worker 6 22 23 22 27 0 0 28 49 2137
2017 Non-shift worker 25 37 16 13 8 0 0 62 22 6554
2014 Shift worker 6 25 27 22 19 0 0 32 41 3157
2014 Non-shift worker 24 37 16 14 8 0 0 62 22 7716
2011 Shift worker 13 36 25 15 9 1 1 50 24 3472
2011 Non-shift worker 32 43 12 8 4 0 0 75 13 8142

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 18 22 19 34 2 0 23 54 1516
2018 Non-shift worker 16 35 24 13 10 2 0 52 23 5706
2017 Shift worker 4 17 24 20 31 4 0 22 53 2147
2017 Non-shift worker 18 36 21 13 9 3 0 56 22 6571

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 27 19 20 22 0 0 39 42 1518
2018 Non-shift worker 34 36 13 10 7 0 0 71 17 5707
2017 Shift worker 9 28 19 19 24 0 1 37 44 2146
2017 Non-shift worker 34 35 11 11 8 0 0 70 19 6566
2014 Shift worker 10 30 21 19 19 1 0 41 38 3157
2014 Non-shift worker 32 35 13 11 8 0 1 67 19 7710
2011 Shift worker 15 34 18 15 16 0 1 49 32 3478
2011 Non-shift worker 35 37 11 9 6 0 1 73 16 8148

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 33 35 20 6 3 0 4 70 9 1523
2018 Non-shift worker 28 33 21 11 8 0 0 61 19 5723
2017 Shift worker 35 36 17 6 2 0 4 74 8 2149
2017 Non-shift worker 29 37 19 9 5 0 1 66 14 6579
2014 Shift worker 31 38 22 6 2 0 2 70 8 3159
2014 Non-shift worker 27 35 22 10 6 0 0 62 16 7713
2011 Shift worker 35 36 18 5 3 0 3 73 8 3478
2011 Non-shift worker 26 33 21 11 7 0 0 60 19 8159
2008 Shift worker 29 38 20 7 5 0 2 68 12 2388
2008 Non-shift worker 20 32 25 14 10 0 0 52 24 6447

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Shift worker 15 49 36 1524
2018 Non-shift worker 21 44 35 5730
2017 Shift worker 15 52 33 2149
2017 Non-shift worker 21 46 33 6578
2014 Shift worker 13 57 30 3160
2014 Non-shift worker 22 45 33 7721
2011 Shift worker 16 56 28 3483
2011 Non-shift worker 25 45 29 8161

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Shift worker 16 30 21 21 2 11 235
2018 Non-shift worker 24 33 25 7 6 6 1257
2017 Shift worker 19 28 24 21 1 7 330
2017 Non-shift worker 25 32 22 8 6 7 1392
2014 Shift worker 19 28 21 23 9999 9 423
2014 Non-shift worker 24 31 23 9 9999 12 1723
2011 Shift worker 18 47 19 10 9999 6 552
2011 Non-shift worker 20 43 23 6 9999 8 2119
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 14 37 21 13 14 1 0 52 28 1517
2018 Non-shift worker 40 42 10 5 3 0 0 82 8 5710
2017 Shift worker 12 34 22 14 18 1 0 46 32 2144
2017 Non-shift worker 39 42 10 6 3 0 0 81 9 6565
2014 Shift worker 12 36 24 14 12 1 0 49 26 3157
2014 Non-shift worker 37 43 11 6 4 1 0 80 9 7717
2011 Shift worker 16 38 21 12 12 1 0 54 24 3479
2011 Non-shift worker 38 44 10 5 3 0 0 82 8 8160
2008 Shift worker 20 37 18 12 11 1 0 57 24 2393
2008 Non-shift worker 45 40 9 4 2 0 0 85 6 6444

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 28 23 20 21 0 0 36 41 1517
2018 Non-shift worker 20 43 19 11 6 1 0 64 17 5700
2017 Shift worker 8 28 25 17 21 1 0 37 39 2145
2017 Non-shift worker 22 42 18 11 6 1 0 65 18 6566
2014 Shift worker 9 32 26 17 14 1 0 42 32 3164
2014 Non-shift worker 22 40 19 12 7 1 0 62 19 7717
2011 Shift worker 15 38 22 13 10 1 0 53 24 3474
2011 Non-shift worker 27 45 14 8 4 1 0 73 13 8153

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 35 29 9 3 1 2 12 58 1519
2018 Non-shift worker 12 29 37 15 5 0 1 20 42 5715
2017 Shift worker 22 34 29 9 3 1 3 12 57 2138
2017 Non-shift worker 14 28 36 14 6 1 2 21 42 6547
2014 Shift worker 14 35 34 11 3 1 2 15 51 3155
2014 Non-shift worker 13 32 35 13 6 0 1 18 46 7701
2011 Shift worker 15 34 30 12 4 1 3 17 52 3467
2011 Non-shift worker 12 29 35 15 7 0 2 23 42 8144
2008 Shift worker 18 36 30 11 3 1 1 14 55 2390
2008 Non-shift worker 14 32 35 13 4 0 1 18 47 6439

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 31 32 22 9 3 1 1 13 64 1514
2018 Non-shift worker 17 28 30 16 8 1 1 25 45 5698
2017 Shift worker 27 31 25 9 3 2 3 13 61 2132
2017 Non-shift worker 16 24 31 17 9 1 2 27 41 6542
2014 Shift worker 19 32 30 11 4 2 2 16 53 3157
2014 Non-shift worker 17 26 31 16 8 1 1 24 44 7700
2011 Shift worker 19 29 27 14 6 2 3 21 50 3463
2011 Non-shift worker 12 22 30 20 11 2 2 33 36 8134
2008 Shift worker 21 32 28 12 5 1 2 17 54 2385
2008 Non-shift worker 14 26 31 18 8 1 1 26 41 6426

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 29 27 8 4 3 3 13 59 1511
2018 Non-shift worker 19 27 30 14 6 1 2 21 48 5695
2017 Shift worker 26 28 25 9 3 3 5 14 59 2137
2017 Non-shift worker 17 25 29 16 8 1 3 25 44 6546
2014 Shift worker 23 31 28 10 3 3 3 14 57 3155
2014 Non-shift worker 20 28 29 14 6 1 2 21 49 7699
2011 Shift worker 24 30 25 10 4 3 4 15 58 3457
2011 Non-shift worker 16 26 31 16 8 1 3 25 43 8127
2008 Shift worker 25 32 26 11 3 2 2 14 59 2386
2008 Non-shift worker 17 27 32 15 6 1 2 21 45 6433

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 13 33 26 10 1 8 39 25 1505
2018 Non-shift worker 10 18 37 24 9 1 1 34 28 5679
2017 Shift worker 10 15 31 23 9 2 10 36 28 2130
2017 Non-shift worker 10 18 34 25 11 1 2 37 28 6525
2014 Shift worker 8 16 34 26 8 2 6 37 26 3146
2014 Non-shift worker 11 20 35 23 9 1 1 32 32 7663
2011 Shift worker 10 17 30 24 10 2 7 37 30 3460
2011 Non-shift worker 12 20 34 21 10 1 2 32 33 8111
2008 Shift worker 10 18 33 24 9 1 5 35 30 2376
2008 Non-shift worker 11 23 37 20 7 1 1 28 34 6425

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 25 27 11 5 1 3 17 55 1514
2018 Non-shift worker 28 27 24 12 6 1 1 18 57 5693
2017 Shift worker 22 24 29 14 5 2 4 21 49 2139
2017 Non-shift worker 24 26 26 13 8 1 2 21 52 6547
2014 Shift worker 18 27 31 14 5 2 3 20 48 3151
2014 Non-shift worker 28 29 24 11 5 1 1 17 58 7698
2011 Shift worker 16 23 30 16 8 2 5 25 42 3460
2011 Non-shift worker 19 26 29 14 8 1 2 23 46 8136
2008 Shift worker 18 25 30 16 6 1 3 22 46 2384
2008 Non-shift worker 22 28 28 14 6 1 2 20 51 6427

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 20 22 24 22 7 2 4 30 45 1510
2018 Non-shift worker 17 26 27 18 9 1 2 27 45 5685
2017 Shift worker 17 18 26 20 9 3 7 32 39 2137
2017 Non-shift worker 15 23 27 20 10 2 3 31 40 6546
2014 Shift worker 12 20 29 23 10 3 4 35 34 3153
2014 Non-shift worker 15 21 28 21 10 1 3 33 38 7699
2011 Shift worker 16 22 26 18 9 3 5 29 42 3469
2011 Non-shift worker 16 23 28 18 11 1 3 30 41 8143
2008 Shift worker 18 25 28 18 6 2 3 26 45 2385
2008 Non-shift worker 20 27 27 15 7 2 2 23 49 6431

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 26 29 24 11 5 2 4 17 58 1511
2018 Non-shift worker 19 28 31 13 6 2 1 20 48 5704
2017 Shift worker 24 24 27 11 4 3 7 17 53 2137
2017 Non-shift worker 17 26 31 14 7 2 3 22 45 6542
2014 Shift worker 18 28 28 13 5 3 4 19 50 3148
2014 Non-shift worker 20 27 32 12 6 2 2 19 48 7684

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 25 17 19 27 0 1 37 46 1510
2018 Non-shift worker 30 32 12 14 11 0 0 63 25 5696
2017 Shift worker 11 24 18 19 27 1 1 35 47 2146
2017 Non-shift worker 33 32 11 13 10 1 0 66 23 6575
2014 Shift worker 15 31 18 19 17 1 0 46 37 3160
2014 Non-shift worker 35 32 10 12 9 0 0 68 22 7716

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 32 22 18 15 0 0 45 34 1513
2018 Non-shift worker 30 41 12 11 6 0 0 71 17 5689
2017 Shift worker 8 33 21 17 20 1 0 41 37 2137
2017 Non-shift worker 28 41 11 12 7 0 0 70 19 6566
2014 Shift worker 9 42 23 17 9 0 0 51 26 3158
2014 Non-shift worker 30 43 11 10 5 0 0 73 16 7708

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 10 35 25 12 15 1 1 46 28 1511
2018 Non-shift worker 28 43 17 7 5 1 0 71 12 5701

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 33 25 9 13 2 1 52 22 1516
2018 Non-shift worker 32 40 17 5 3 2 0 74 9 5707
2017 Shift worker 13 30 27 11 15 3 1 45 27 2146
2017 Non-shift worker 33 38 17 5 4 2 1 73 10 6564
2014 Shift worker 20 37 22 9 7 3 1 60 17 3161
2014 Non-shift worker 36 38 14 5 3 3 0 77 9 7712

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 31 24 15 15 1 0 45 30 1515
2018 Non-shift worker 29 41 16 8 5 1 0 71 13 5690
2017 Shift worker 10 35 23 14 15 2 0 47 30 2148
2017 Non-shift worker 29 43 14 8 4 1 0 73 12 6562
2014 Shift worker 16 38 21 13 9 2 1 56 22 3163
2014 Non-shift worker 33 39 14 7 5 2 0 74 11 7720
2011 Shift worker 14 33 23 14 13 2 0 48 28 3477
2011 Non-shift worker 29 41 15 8 5 2 0 71 13 8151

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 32 20 15 21 0 0 45 36 1512
2018 Non-shift worker 33 41 13 7 6 0 0 74 14 5690
2017 Shift worker 11 35 18 16 20 0 0 46 36 2146
2017 Non-shift worker 33 41 11 8 6 0 0 74 14 6565
2014 Shift worker 17 39 19 14 11 1 0 56 25 3160
2014 Non-shift worker 36 39 11 8 5 0 0 75 13 7713
2011 Shift worker 18 38 19 12 13 1 0 56 25 3473
2011 Non-shift worker 36 41 11 7 5 0 0 77 12 8149
2008 Shift worker 13 37 19 16 16 0 0 50 32 2387
2008 Non-shift worker 30 43 11 9 6 0 0 74 15 6431

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 19 21 21 31 1 1 25 53 1514
2018 Non-shift worker 15 34 18 15 14 3 1 51 30 5705
2017 Shift worker 6 20 22 20 28 2 1 28 50 2145
2017 Non-shift worker 20 33 16 15 13 2 2 55 28 6577
2014 Shift worker 10 29 23 19 16 2 1 40 37 3162
2014 Non-shift worker 24 34 15 13 10 2 2 60 25 7722

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 28 20 17 22 1 0 40 40 1518
2018 Non-shift worker 28 41 13 10 7 1 0 70 17 5705
2017 Shift worker 12 32 19 16 18 2 1 46 35 2144
2017 Non-shift worker 32 40 12 9 6 2 0 73 14 6556
2014 Shift worker 14 39 19 14 11 3 1 54 26 3158
2014 Non-shift worker 34 38 11 8 5 2 0 75 14 7716
2011 Shift worker 19 37 18 12 11 3 1 58 24 3473
2011 Non-shift worker 35 38 10 8 6 2 1 75 14 8144
2008 Shift worker 15 35 16 14 16 3 1 52 32 2386
2008 Non-shift worker 32 37 11 10 7 3 1 71 18 6449

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 26 20 19 27 0 0 34 46 1513
2018 Non-shift worker 24 37 19 12 8 0 0 61 20 5697

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 7 20 16 20 36 1 0 27 56 1523
2018 Non-shift worker 15 26 18 18 19 4 1 43 38 5707
2017 Shift worker 7 24 17 18 32 2 0 31 52 2142
2017 Non-shift worker 17 26 16 17 18 5 1 45 37 6560
2014 Shift worker 8 27 18 20 23 3 0 37 44 3161
2014 Non-shift worker 14 27 17 18 18 5 1 44 38 7717
2011 Shift worker 10 24 19 21 22 4 1 36 45 3478
2011 Non-shift worker 15 27 17 17 16 7 2 45 35 8156

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 43 57 1523
2018 Non-shift worker 25 75 5714

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 57 600
2018 Non-shift worker 57 1333

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 71 600
2018 Non-shift worker 59 1333

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 600
2018 Non-shift worker 14 1333

Question 49d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 49 600
2018 Non-shift worker 17 1333

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 600
2018 Non-shift worker 8 1333

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 16 600
2018 Non-shift worker 5 1333

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 600
2018 Non-shift worker 3 1333

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 50 599
2018 Non-shift worker 39 1336

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Shift worker 42 599
2018 Non-shift worker 38 1336

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Shift worker 54 599
2018 Non-shift worker 49 1336

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 50 599
2018 Non-shift worker 39 1336

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Shift worker 37 599
2018 Non-shift worker 37 1336

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Shift worker 72 599
2018 Non-shift worker 61 1336

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Shift worker 52 599
2018 Non-shift worker 43 1336

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 599
2018 Non-shift worker 2 1336

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Shift worker 23 599
2018 Non-shift worker 10 1336

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Shift worker 29 599
2018 Non-shift worker 14 1336

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Shift worker 60 599
2018 Non-shift worker 50 1336

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Shift worker 46 599
2018 Non-shift worker 28 1336

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 17 599
2018 Non-shift worker 15 1336

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 35 601
2018 Non-shift worker 55 1331

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 32 601
2018 Non-shift worker 29 1331

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 601
2018 Non-shift worker 9 1331

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 33 601
2018 Non-shift worker 24 1331

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 601
2018 Non-shift worker 12 1331

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 601
2018 Non-shift worker 9 1331

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 22 601
2018 Non-shift worker 16 1331

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 601
2018 Non-shift worker 13 1331

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 30 601
2018 Non-shift worker 22 1331

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 542
2018 Non-shift worker 11 1215

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 542
2018 Non-shift worker 15 1215

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 542
2018 Non-shift worker 9 1215

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 542
2018 Non-shift worker 6 1215

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 542
2018 Non-shift worker 9 1215

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 542
2018 Non-shift worker 10 1215

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 3 542
2018 Non-shift worker 8 1215

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 542
2018 Non-shift worker 8 1215

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 542
2018 Non-shift worker 12 1215

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 42 542
2018 Non-shift worker 33 1215

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 542
2018 Non-shift worker 9 1215

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 56 542
2018 Non-shift worker 47 1215

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 5 542
2018 Non-shift worker 2 1215

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 70 542
2018 Non-shift worker 57 1215

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 542
2018 Non-shift worker 4 1215

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 542
2018 Non-shift worker 15 1215

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 15 21 19 35 4 1 21 56 1522
2018 Non-shift worker 11 22 23 15 16 10 2 39 34 5710
2017 Shift worker 4 15 22 16 31 9 3 22 53 2149
2017 Non-shift worker 12 22 21 12 14 14 5 42 32 6582
2014 Shift worker 6 19 26 16 20 11 2 29 41 3162
2014 Non-shift worker 13 23 21 11 13 15 4 45 30 7712

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 8 23 21 17 29 2 0 32 47 1517
2018 Non-shift worker 21 32 20 13 11 3 0 55 25 5706
2017 Shift worker 7 21 22 16 29 5 1 29 48 2144
2017 Non-shift worker 20 32 19 12 11 5 1 55 25 6571
2014 Shift worker 9 27 23 17 19 5 1 37 38 3150
2014 Non-shift worker 21 31 20 11 10 6 1 56 23 7709
2011 Shift worker 13 34 21 14 14 3 0 49 29 3480
2011 Non-shift worker 26 40 15 9 6 3 0 68 16 8145

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 23 77 1514
2018 Non-shift worker 10 90 5708

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 310
2018 Non-shift worker 44 521

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 75 310
2018 Non-shift worker 72 521

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 310
2018 Non-shift worker 4 521

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 32 310
2018 Non-shift worker 10 521

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 310
2018 Non-shift worker 9 521

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 310
2018 Non-shift worker 4 521

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 310
2018 Non-shift worker 6 521

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Shift worker 39 309
2018 Non-shift worker 30 523

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Shift worker 27 309
2018 Non-shift worker 17 523

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Shift worker 29 309
2018 Non-shift worker 13 523

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 309
2018 Non-shift worker 4 523

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 309
2018 Non-shift worker 19 523

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Shift worker 41 309
2018 Non-shift worker 24 523

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 309
2018 Non-shift worker 6 523

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 309
2018 Non-shift worker 3 523

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 309
2018 Non-shift worker 8 523

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 309
2018 Non-shift worker 13 523

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 309
2018 Non-shift worker 22 523

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 15 309
2018 Non-shift worker 18 523

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 23 310
2018 Non-shift worker 33 522

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 310
2018 Non-shift worker 19 522

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 310
2018 Non-shift worker 5 522

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Shift worker 26 310
2018 Non-shift worker 21 522

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 310
2018 Non-shift worker 5 522

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 310
2018 Non-shift worker 10 522

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 12 310
2018 Non-shift worker 11 522

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 9 310
2018 Non-shift worker 9 522

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 49 310
2018 Non-shift worker 44 522

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 6 287
2018 Non-shift worker 7 465

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 7 287
2018 Non-shift worker 9 465

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 3 287
2018 Non-shift worker 4 465

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 2 287
2018 Non-shift worker 3 465

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 1 287
2018 Non-shift worker 5 465

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 3 287
2018 Non-shift worker 3 465

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 2 287
2018 Non-shift worker 6 465

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 11 287
2018 Non-shift worker 6 465

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 13 287
2018 Non-shift worker 11 465

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 32 287
2018 Non-shift worker 29 465

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 287
2018 Non-shift worker 9 465

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 287
2018 Non-shift worker 47 465

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 3 287
2018 Non-shift worker 1 465

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 70 287
2018 Non-shift worker 61 465

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Shift worker 4 287
2018 Non-shift worker 4 465

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 14 287
2018 Non-shift worker 14 465

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 6 17 31 12 23 8 1 26 39 1521
2018 Non-shift worker 14 24 29 8 8 15 3 46 19 5693
2017 Shift worker 6 19 29 11 19 12 4 31 35 2147
2017 Non-shift worker 14 23 25 7 7 19 5 50 17 6573
2014 Shift worker 8 22 29 11 12 15 3 36 28 3161
2014 Non-shift worker 16 22 24 6 5 21 5 52 16 7719

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 25 27 13 22 3 1 36 36 1517
2018 Non-shift worker 23 33 24 8 7 5 1 59 16 5692
2017 Shift worker 9 24 27 12 18 7 2 36 34 2144
2017 Non-shift worker 23 34 21 6 6 8 1 63 14 6560
2014 Shift worker 10 29 28 11 12 9 1 44 26 3155
2014 Non-shift worker 25 32 21 7 5 10 1 64 13 7708
2011 Shift worker 16 38 23 10 8 4 0 57 20 3477
2011 Non-shift worker 32 40 14 5 3 5 0 76 9 8150
Top of Page

Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 21 27 21 11 18 1 0 49 29 1515
2018 Non-shift worker 47 28 12 6 6 1 0 76 12 5679
2017 Shift worker 20 30 20 8 18 3 1 51 28 2145
2017 Non-shift worker 49 27 11 5 6 1 0 77 12 6579

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 9 34 19 18 19 1 0 44 37 1515
2018 Non-shift worker 21 45 17 11 5 1 0 66 16 5701
2017 Shift worker 8 35 18 17 20 2 0 44 37 2148
2017 Non-shift worker 20 43 17 10 8 2 0 64 18 6570

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 4 12 12 22 50 0 0 16 72 1517
2018 Non-shift worker 13 30 17 20 19 1 0 44 39 5718
2017 Shift worker 3 12 13 21 50 1 0 15 72 2146
2017 Non-shift worker 10 31 18 20 19 1 0 42 40 6571

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 14 17 17 41 1 1 24 58 1526
2018 Non-shift worker 13 19 22 17 28 0 1 32 46 5716
2017 Shift worker 11 13 14 17 43 1 1 24 62 2149
2017 Non-shift worker 16 20 18 17 27 0 1 36 45 6569

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 30 27 12 7 0 2 53 19 1521
2018 Non-shift worker 12 23 30 18 16 0 0 36 34 5718
2017 Shift worker 23 29 26 11 8 1 2 53 20 2137
2017 Non-shift worker 14 24 27 19 16 0 1 38 35 6561

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 30 22 9 7 1 4 61 16 1498
2018 Non-shift worker 18 30 27 14 9 0 1 49 24 5685
2017 Shift worker 27 30 20 9 8 1 5 61 18 2135
2017 Non-shift worker 21 29 25 14 9 0 1 51 24 6554

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 11 20 20 19 28 0 1 32 47 1515
2018 Non-shift worker 14 20 23 20 21 0 1 35 41 5696
2017 Shift worker 14 22 25 17 19 1 2 37 37 2143
2017 Non-shift worker 17 22 22 18 19 1 2 39 38 6562

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 27 25 20 11 14 1 2 53 26 1515
2018 Non-shift worker 44 23 14 6 5 0 7 73 12 5693
2017 Shift worker 31 28 18 11 8 1 4 62 19 2138
2017 Non-shift worker 42 23 13 6 4 1 10 74 12 6556

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 20 26 15 20 0 1 38 36 1519
2018 Non-shift worker 25 28 23 12 10 0 1 54 23 5697
2017 Shift worker 17 26 25 16 14 0 1 44 31 2144
2017 Non-shift worker 25 31 23 12 8 0 1 57 20 6543

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 21 25 18 21 1 1 35 40 1519
2018 Non-shift worker 20 34 26 11 7 1 1 55 19 5704
2017 Shift worker 12 22 27 19 17 1 1 35 37 2142
2017 Non-shift worker 23 33 23 12 7 1 1 57 19 6535

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 12 20 26 18 23 0 1 32 42 1517
2018 Non-shift worker 16 32 26 16 9 0 1 49 25 5706
2017 Shift worker 12 24 25 19 18 1 1 37 38 2138
2017 Non-shift worker 18 30 25 16 10 1 1 49 26 6545

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 13 23 25 18 20 0 1 36 39 1506
2018 Non-shift worker 24 34 23 12 7 0 1 58 19 5697
2017 Shift worker 14 25 24 18 17 1 1 40 36 2142
2017 Non-shift worker 26 33 20 12 7 0 1 59 20 6542

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 32 21 11 12 0 1 56 23 1507
2018 Non-shift worker 23 31 24 13 8 0 1 54 21 5682
2017 Shift worker 24 30 22 10 10 1 2 56 21 2134
2017 Non-shift worker 23 31 22 13 9 1 1 56 22 6526

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 26 22 14 14 0 0 49 29 1508
2018 Non-shift worker 40 29 17 7 5 0 1 70 13 5675
2017 Shift worker 22 26 24 15 12 0 1 48 28 2147
2017 Non-shift worker 43 28 16 8 5 0 1 71 12 6567

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 42 23 15 7 11 1 2 67 18 1509
2018 Non-shift worker 60 20 8 3 3 1 4 84 7 5689

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 32 20 19 12 15 1 1 53 28 1513
2018 Non-shift worker 53 20 11 5 7 1 2 76 12 5698
2017 Shift worker 33 25 17 11 12 1 2 59 24 2145
2017 Non-shift worker 58 19 9 6 5 0 2 79 11 6567

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 28 33 19 10 9 0 1 61 19 1521
2018 Non-shift worker 42 32 15 6 5 0 1 74 11 5694
2017 Shift worker 25 36 18 10 8 1 1 63 19 2147
2017 Non-shift worker 44 31 13 6 4 0 1 77 10 6558

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 24 23 19 12 21 0 1 47 34 1515
2018 Non-shift worker 44 25 14 7 8 0 1 70 15 5679
2017 Shift worker 26 27 18 13 15 1 1 54 28 2141
2017 Non-shift worker 49 23 12 7 7 0 1 74 14 6566

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 47 13 7 3 3 0 26 82 8 1501
2018 Non-shift worker 46 16 8 3 2 0 25 82 7 5647
2017 Shift worker 42 17 8 3 3 1 26 82 7 2144
2017 Non-shift worker 48 15 8 3 2 0 24 84 6 6550

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 48 23 13 4 4 0 6 77 9 1516
2018 Non-shift worker 59 22 9 2 1 0 6 87 4 5657
2017 Shift worker 45 28 11 3 4 1 8 80 8 2133
2017 Non-shift worker 61 21 8 2 1 0 6 88 3 6510

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 67 16 6 2 4 0 5 88 6 1520
2018 Non-shift worker 63 16 7 4 6 0 4 82 11 5684
2017 Shift worker 64 17 7 3 3 1 6 86 6 2148
2017 Non-shift worker 62 17 7 5 5 0 4 82 11 6570

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 46 29 14 5 4 0 2 76 9 1510
2018 Non-shift worker 47 31 14 4 2 0 2 79 6 5670
2017 Shift worker 43 31 14 4 4 1 4 77 8 2146
2017 Non-shift worker 48 31 13 4 2 0 2 81 5 6566

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 5 18 36 24 16 0 0 23 41 1519
2018 Non-shift worker 9 27 39 17 8 0 0 36 25 5716
2017 Shift worker 5 18 38 21 17 0 0 23 39 2151
2017 Non-shift worker 8 25 40 17 9 0 0 33 26 6577

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 23 29 33 10 4 0 0 15 52 1507
2018 Non-shift worker 15 25 39 16 6 0 0 22 40 5681
2017 Shift worker 18 29 36 12 5 0 0 17 47 2137
2017 Non-shift worker 11 26 40 15 6 0 0 22 38 6558
Top of Page

Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 17 22 23 15 21 2 0 17 83 1519
2018 Non-shift worker 18 23 24 14 19 1 0 19 81 5719
2017 Shift worker 18 23 21 13 21 3 1 19 81 2151
2017 Non-shift worker 26 22 19 12 17 3 1 27 73 6579

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 33 1257
2018 Non-shift worker 30 4548
2017 Shift worker 29 1714
2017 Non-shift worker 28 4644

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 44 1257
2018 Non-shift worker 44 4548
2017 Shift worker 39 1714
2017 Non-shift worker 37 4644

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 18 1257
2018 Non-shift worker 20 4548
2017 Shift worker 14 1714
2017 Non-shift worker 16 4644

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 63 1257
2018 Non-shift worker 51 4548
2017 Shift worker 69 1714
2017 Non-shift worker 52 4644

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Shift worker 10 1257
2018 Non-shift worker 8 4548
2017 Shift worker 10 1714
2017 Non-shift worker 7 4644

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Shift worker 61 1258
2018 Non-shift worker 45 4548

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Shift worker 25 1257
2018 Non-shift worker 34 4548
2017 Shift worker 29 1714
2017 Non-shift worker 39 4644

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Shift worker 9 26 19 14 3 29 1157
2018 Non-shift worker 5 35 18 12 5 25 4310
2017 Shift worker 8 39 16 10 4 23 1643
2017 Non-shift worker 7 42 18 11 4 18 4508

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Shift worker 26 74 1254
2018 Non-shift worker 23 77 4515

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 22 10 13 14 35 1 5 33 53 1515
2018 Non-shift worker 29 16 16 12 19 1 7 49 33 5703

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 3 12 17 16 44 3 6 16 66 1255
2018 Non-shift worker 7 17 18 18 33 1 7 26 55 4539
2017 Shift worker 3 13 16 16 42 2 7 18 65 1720
2017 Non-shift worker 8 20 15 17 30 2 8 31 52 4676

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Shift worker 2 8 14 13 55 3 5 10 74 1252
2018 Non-shift worker 3 8 14 18 51 1 5 12 73 4542
2017 Shift worker 1 6 13 12 59 2 7 8 79 1720
2017 Non-shift worker 2 8 11 17 53 2 7 11 77 4678
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