2018 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 89. Are you a member of a visible minority group?

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	33	42	14	7	4	75	12	7696
2018	Non-visible minority	34	43	12	7	4	77	11	19547
2017	Visible minority	31	44	13	7	5	76	11	7849
2017	Non-visible minority	31	46	12	7	4	77	12	21047
2014	Visible minority	31	44	13	6	4	76	11	7851
2014	Non-visible minority	30	47	11	8	4	77	12	23845
2011	Visible minority	30	43	14	7	5	73	12	6621
2011	Non-visible minority	34	44	11	7	4	78	11	24684
2008	Visible minority	31	43	14	7	5	74	12	5220
2008	Non-visible minority	34	44	11	7	4	79	10	23573

Question 9. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	29	37	16	10	7	0	66	18	7720
2018	Non-visible minority	28	39	15	11	7	0	67	18	19583
2017	Visible minority	27	37	17	10	8	1	65	19	7840
2017	Non-visible minority	26	39	15	12	8	0	65	20	21020

Question 10. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	51	34	11	3	2	84	5	7670
2018	Non-visible minority	50	35	10	3	2	86	5	19481
2017	Visible minority	51	35	10	3	2	86	4	7829
2017	Non-visible minority	51	35	9	3	1	87	5	21002
2014	Visible minority	62	27	8	2	1	89	3	7845
2014	Non-visible minority	60	29	7	2	1	89	3	23835
2011	Visible minority	57	30	9	2	1	87	4	6626
2011	Non-visible minority	59	30	7	2	1	90	3	24733

Question 14. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	40	40	13	5	3	79	8	7731
2018	Non-visible minority	40	41	11	6	3	81	9	19610
2017	Visible minority	39	40	12	5	3	79	8	7811
2017	Non-visible minority	39	41	11	6	3	80	9	20958
2014	Visible minority	41	40	12	4	3	82	7	7848
2014	Non-visible minority	41	40	10	5	3	81	8	23831
2011	Visible minority	35	44	12	6	3	79	9	6625
2011	Non-visible minority	40	43	9	5	3	83	8	24728
2008	Visible minority	36	44	11	6	3	80	9	5253
2008	Non-visible minority	40	43	8	5	2	84	8	23683

Question 43. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	42	32	15	6	4	1	75	10	7694
2018	Non-visible minority	41	33	14	7	5	0	75	11	19539
2017	Visible minority	38	33	16	6	5	1	72	12	7822
2017	Non-visible minority	37	34	15	8	5	1	72	13	21024
2014	Visible minority	38	35	15	7	4	1	74	11	7848
2014	Non-visible minority	33	37	14	9	6	0	70	15	23849
2011	Visible minority	31	36	19	7	6	1	68	13	6609
2011	Non-visible minority	31	38	17	8	5	1	70	13	24690

Question 44. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	38	35	15	7	5	0	73	12	7652
2018	Non-visible minority	38	36	13	8	4	0	75	12	19459
2017	Visible minority	35	36	16	8	5	0	71	13	7821
2017	Non-visible minority	35	37	14	9	5	0	73	14	21030
2014	Visible minority	36	37	14	8	4	0	74	12	7850
2014	Non-visible minority	33	39	13	10	5	0	72	15	23841
2011	Visible minority	29	39	17	9	5	1	68	14	6601
2011	Non-visible minority	30	41	15	8	5	0	72	13	24685
2008	Visible minority	30	41	15	8	6	1	71	14	5244
2008	Non-visible minority	32	43	12	9	4	0	75	13	23653

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	32	27	19	10	8	3	61	19	7716
2018	Non-visible minority	34	26	19	10	7	3	63	18	19578
2017	Visible minority	30	27	19	10	8	4	60	20	7825
2017	Non-visible minority	32	27	18	11	7	5	62	19	21024
2014	Visible minority	32	28	18	10	8	4	63	18	7849
2014	Non-visible minority	32	27	18	11	7	4	62	19	23844
2011	Visible minority	27	28	18	12	10	5	58	22	6603
2011	Non-visible minority	31	28	18	11	8	5	62	20	24687
2008	Visible minority	24	29	19	12	11	5	56	24	5243
2008	Non-visible minority	30	30	16	11	7	5	64	19	23664

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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	49	30	10	4	4	1	1	81	9	7688
2018	Non-visible minority	50	29	10	5	3	2	0	81	8	19497
2017	Visible minority	47	31	11	5	4	2	1	80	9	7847
2017	Non-visible minority	48	31	10	5	3	2	1	81	8	21056
2014	Visible minority	46	31	11	5	4	2	1	80	9	7847
2014	Non-visible minority	48	31	10	5	3	2	1	81	9	23849
2011	Visible minority	40	34	12	6	5	3	1	77	11	6619
2011	Non-visible minority	45	32	11	6	3	2	1	80	9	24708
2008	Visible minority	40	33	11	6	6	3	1	76	12	5246
2008	Non-visible minority	45	31	11	6	4	3	0	79	10	23680

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	49	32	9	5	4	1	82	8	7664
2018	Non-visible minority	47	33	9	7	4	1	81	10	19460
2017	Visible minority	47	33	9	6	4	1	82	9	7836
2017	Non-visible minority	46	34	9	7	3	1	81	10	21051
2014	Visible minority	48	34	9	5	3	1	82	8	7845
2014	Non-visible minority	46	34	8	7	4	1	81	11	23844
2011	Visible minority	41	36	10	7	4	1	79	11	6618
2011	Non-visible minority	43	36	9	8	4	1	79	11	24681
2008	Visible minority	41	36	10	6	5	1	78	12	5248
2008	Non-visible minority	42	36	9	8	4	1	79	12	23671

Question 26. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	50	29	11	5	5	0	79	10	7693
2018	Non-visible minority	51	29	10	6	4	0	81	10	19520
2017	Visible minority	53	27	10	5	4	1	81	9	7835
2017	Non-visible minority	56	26	9	5	4	0	82	9	21016
2014	Visible minority	53	29	9	4	4	0	83	8	7846
2014	Non-visible minority	54	29	8	5	3	0	83	9	23839

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	32	30	17	7	6	7	0	67	14	7732
2018	Non-visible minority	33	32	16	8	6	6	0	69	14	19634
2017	Visible minority	30	30	17	7	7	9	0	66	16	7850
2017	Non-visible minority	32	32	14	8	6	7	0	69	15	21056
2014	Visible minority	30	31	16	7	6	9	1	68	14	7843
2014	Non-visible minority	31	33	15	8	6	7	0	69	15	23839
2011	Visible minority	22	30	20	9	9	9	1	58	20	6610
2011	Non-visible minority	25	33	18	10	7	7	0	62	18	24713

Question 30. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	29	30	18	10	8	3	0	62	19	7699
2018	Non-visible minority	29	33	17	11	8	2	0	63	19	19578
2017	Visible minority	27	30	18	11	9	4	0	60	21	7846
2017	Non-visible minority	27	33	17	12	8	3	0	62	21	21059
2014	Visible minority	28	31	19	10	8	4	0	61	19	7839
2014	Non-visible minority	26	34	17	13	8	2	0	61	21	23843
2011	Visible minority	20	32	21	11	12	4	0	55	24	6609
2011	Non-visible minority	22	34	19	13	10	2	0	57	23	24679
2008	Visible minority	22	32	20	10	10	5	1	58	21	5239
2008	Non-visible minority	24	36	17	11	9	2	0	62	21	23656

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	23	29	21	12	9	6	0	56	22	7696
2018	Non-visible minority	19	31	20	15	9	5	0	53	25	19576
2017	Visible minority	20	28	20	13	11	8	0	52	26	7838
2017	Non-visible minority	19	31	19	16	10	6	0	53	27	21044
2014	Visible minority	20	30	21	13	9	7	0	54	23	7838
2014	Non-visible minority	17	31	20	16	10	6	0	51	28	23831
2011	Visible minority	14	31	22	14	11	8	0	49	28	6610
2011	Non-visible minority	12	34	20	18	9	7	0	50	29	24723
2008	Visible minority	13	32	19	15	10	10	1	50	28	5240
2008	Non-visible minority	12	35	19	18	10	7	0	50	29	23661

Question 32. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	25	32	18	12	9	3	59	22	7712
2018	Non-visible minority	19	34	18	16	10	3	55	27	19608
2017	Visible minority	23	32	17	12	11	4	58	24	7841
2017	Non-visible minority	20	35	16	16	10	4	56	27	21024
2014	Visible minority	23	35	17	12	8	4	61	22	7837
2014	Non-visible minority	19	35	17	16	11	3	55	28	23823
2011	Visible minority	17	35	18	15	10	4	55	26	6607
2011	Non-visible minority	15	37	17	18	10	3	54	28	24698
2008	Visible minority	20	39	16	14	7	4	62	22	5240
2008	Non-visible minority	18	42	15	16	7	3	61	24	23657

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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	23	36	19	11	10	0	59	21	7709
2018	Non-visible minority	26	36	17	12	8	0	62	21	19605
2017	Visible minority	22	36	19	12	10	1	59	22	7839
2017	Non-visible minority	24	38	17	13	8	0	62	22	21041
2014	Visible minority	21	35	20	13	10	1	56	24	7844
2014	Non-visible minority	21	37	17	15	10	0	59	24	23844
2011	Visible minority	17	38	18	15	11	1	56	26	6618
2011	Non-visible minority	19	40	17	15	9	0	59	24	24737

Question 7. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	36	42	11	7	3	79	10	7718
2018	Non-visible minority	32	43	12	9	4	75	12	19635
2017	Visible minority	36	44	10	7	3	80	10	7842
2017	Non-visible minority	32	45	11	9	3	77	12	21028

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	18	25	22	11	9	15	2	50	24	7696
2018	Non-visible minority	15	24	19	15	11	15	2	46	30	19553
2017	Visible minority	14	23	20	12	10	19	2	47	28	7835
2017	Non-visible minority	12	23	19	16	11	17	2	44	33	21032
2014	Visible minority	14	23	20	13	10	18	2	46	28	7848
2014	Non-visible minority	12	23	19	18	12	14	2	42	36	23842

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	44	35	11	5	4	1	0	80	9	7699
2018	Non-visible minority	40	35	12	7	4	1	0	76	12	19524
2017	Visible minority	43	36	10	6	4	1	0	80	10	7846
2017	Non-visible minority	39	37	11	8	4	1	0	77	12	21062
2014	Visible minority	43	36	10	6	4	1	1	80	10	7852
2014	Non-visible minority	39	37	11	8	5	1	0	76	13	23848
2011	Visible minority	37	39	12	7	5	1	0	77	12	6616
2011	Non-visible minority	35	39	12	9	5	1	0	74	14	24725
2008	Visible minority	37	38	10	7	6	1	1	77	13	5246
2008	Non-visible minority	37	37	11	9	5	1	0	75	15	23677

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	35	34	13	8	7	1	2	72	15	660
2018	Non-visible minority	35	38	11	8	4	1	3	75	13	3247
2017	Visible minority	34	35	12	9	6	1	3	72	16	700
2017	Non-visible minority	35	39	10	9	4	1	2	77	14	3283
2014	Visible minority	34	36	11	10	4	2	3	74	15	729
2014	Non-visible minority	36	35	10	9	5	2	3	75	14	3716

Job fit and development

Question 1. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	27	45	9	13	5	0	72	18	7740
2018	Non-visible minority	23	48	9	14	6	0	71	20	19657
2017	Visible minority	26	43	11	14	7	0	69	20	7850
2017	Non-visible minority	24	44	11	15	7	0	68	21	21053
2014	Visible minority	27	43	11	12	6	0	71	18	7847
2014	Non-visible minority	25	44	10	14	6	0	69	21	23835
2011	Visible minority	25	45	12	12	6	0	71	17	6618
2011	Non-visible minority	27	44	11	12	5	1	72	17	24707
2008	Visible minority	25	45	12	12	6	1	71	18	5245
2008	Non-visible minority	25	46	11	12	5	0	72	17	23672

Question 2. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	35	39	14	7	4	75	11	7723
2018	Non-visible minority	38	40	12	6	3	78	10	19586
2017	Visible minority	36	40	13	7	4	76	11	7840
2017	Non-visible minority	38	40	12	7	4	77	10	21045
2014	Visible minority	36	41	13	6	4	77	10	7853
2014	Non-visible minority	37	40	12	7	4	77	10	23844
2011	Visible minority	35	38	14	7	5	73	12	6621
2011	Non-visible minority	39	38	12	6	4	78	10	24707
2008	Visible minority	30	45	13	7	5	74	13	5248
2008	Non-visible minority	34	43	12	7	4	77	11	23677

Question 3. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	39	39	11	7	4	79	10	7672
2018	Non-visible minority	44	40	8	5	3	84	8	19462
2017	Visible minority	39	40	10	6	4	80	10	7834
2017	Non-visible minority	44	39	8	6	3	83	8	21024
2014	Visible minority	40	40	10	6	4	80	10	7851
2014	Non-visible minority	43	40	9	6	3	83	9	23824
2011	Visible minority	36	42	10	7	5	78	12	6620
2011	Non-visible minority	41	42	8	5	3	83	8	24714
2008	Visible minority	34	45	9	6	5	80	11	5250
2008	Non-visible minority	39	45	8	5	3	85	7	23677

Question 37. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	23	32	19	13	11	2	56	24	7712
2018	Non-visible minority	24	35	17	13	9	2	60	23	19549
2017	Visible minority	24	32	17	13	11	2	57	25	7818
2017	Non-visible minority	25	35	16	13	8	2	62	22	21036
2014	Visible minority	26	33	17	12	10	2	60	22	7847
2014	Non-visible minority	25	36	15	13	8	2	63	22	23842
2011	Visible minority	22	35	17	13	11	1	58	24	6617
2011	Non-visible minority	25	38	16	12	8	1	64	20	24720
2008	Visible minority	23	38	15	11	10	1	62	22	5245
2008	Non-visible minority	23	40	16	12	7	1	64	20	23671

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	23	30	17	13	14	2	0	54	28	7703
2018	Non-visible minority	24	31	15	15	13	1	1	56	29	19553
2017	Visible minority	22	29	16	14	16	3	1	52	31	7824
2017	Non-visible minority	24	30	13	16	14	2	2	56	30	21043
2014	Visible minority	23	30	15	14	15	3	1	55	30	7849
2014	Non-visible minority	23	30	13	16	15	1	1	55	32	23840
2011	Visible minority	17	29	16	16	19	2	1	48	36	6622
2011	Non-visible minority	19	31	14	17	16	1	2	52	34	24702
2008	Visible minority	19	37	14	13	14	2	1	58	28	5247
2008	Non-visible minority	19	37	13	15	14	1	1	57	30	23671

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	25	38	17	11	8	0	0	63	20	7702
2018	Non-visible minority	27	37	15	13	8	0	0	64	21	19553
2017	Visible minority	25	38	16	12	9	0	0	63	21	7815
2017	Non-visible minority	26	40	14	13	7	0	0	66	20	20990
2014	Visible minority	21	39	16	13	10	1	0	61	23	7852
2014	Non-visible minority	21	41	13	15	10	0	0	62	25	23848
2011	Visible minority	24	38	17	10	9	1	1	63	20	6613
2011	Non-visible minority	29	41	12	11	6	0	0	70	17	24708

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	27	34	20	10	8	0	62	18	7695
2018	Non-visible minority	30	35	17	11	7	0	65	18	19493
2017	Visible minority	27	34	19	11	8	1	62	19	7819
2017	Non-visible minority	30	35	16	12	7	0	65	18	20991
2014	Visible minority	25	35	19	12	9	1	60	21	7849
2014	Non-visible minority	26	36	16	13	8	0	63	21	23845

Question 13. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	31	38	16	9	5	0	70	14	7691
2018	Non-visible minority	32	39	15	10	5	0	71	15	19550
2017	Visible minority	31	39	15	9	5	0	71	15	7824
2017	Non-visible minority	32	41	13	10	5	0	73	14	20983
2014	Visible minority	30	39	16	9	5	0	70	14	7850
2014	Non-visible minority	30	41	14	9	5	0	71	15	23843
2011	Visible minority	34	41	13	7	3	1	77	10	6607
2011	Non-visible minority	38	42	10	6	3	0	81	9	24702

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	20	31	26	9	8	6	1	54	18	7722
2018	Non-visible minority	22	36	22	11	6	3	0	59	18	19584
2017	Visible minority	18	30	25	10	8	8	1	53	20	7838
2017	Non-visible minority	21	35	20	12	7	5	0	59	19	21038

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	44	36	10	6	4	0	0	80	10	7726
2018	Non-visible minority	47	33	9	6	3	0	0	81	9	19595
2017	Visible minority	41	36	11	7	4	0	1	78	11	7831
2017	Non-visible minority	45	34	9	7	4	0	0	80	11	21039
2014	Visible minority	39	36	12	6	4	1	0	76	11	7847
2014	Non-visible minority	43	35	10	7	4	0	1	78	11	23840
2011	Visible minority	36	40	12	6	4	1	1	77	11	6625
2011	Non-visible minority	43	38	10	6	3	0	1	81	9	24707

Question 15. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	45	35	13	4	2	1	81	6	7751
2018	Non-visible minority	43	31	16	6	3	1	75	9	19666
2017	Visible minority	47	35	11	3	2	2	84	5	7854
2017	Non-visible minority	44	33	13	5	2	2	79	7	21053
2014	Visible minority	43	36	14	4	2	1	80	6	7851
2014	Non-visible minority	42	32	16	5	3	1	76	8	23849
2011	Visible minority	39	36	16	5	2	1	77	7	6628
2011	Non-visible minority	41	33	16	6	3	1	75	8	24727
2008	Visible minority	32	38	19	5	3	1	72	9	5251
2008	Non-visible minority	34	36	19	7	3	1	70	11	23679

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2018	Visible minority	23	38	39	7759
2018	Non-visible minority	22	46	33	19703
2017	Visible minority	22	39	39	7845
2017	Non-visible minority	22	47	31	21049
2014	Visible minority	22	40	38	7851
2014	Non-visible minority	22	47	31	23846
2011	Visible minority	23	40	37	6626
2011	Non-visible minority	22	48	29	24747

Question 47. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2018	Visible minority	9	51	24	5	5	6	1818
2018	Non-visible minority	27	43	17	5	4	4	4276
2017	Visible minority	11	46	20	7	9	6	1718
2017	Non-visible minority	29	38	15	5	7	6	4636
2014	Visible minority	13	51	21	7	9999	8	1704
2014	Non-visible minority	29	44	12	8	9999	6	5184
2011	Visible minority	12	49	24	8	9999	8	1532
2011	Non-visible minority	28	43	16	7	9999	6	5512

Top of Page

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	52	36	7	3	2	0	89	4	7742
2018	Non-visible minority	46	40	8	4	2	0	86	6	19620
2017	Visible minority	47	38	8	4	3	1	85	6	7830
2017	Non-visible minority	42	41	9	5	2	0	83	7	21026
2014	Visible minority	46	38	10	4	2	1	85	6	7846
2014	Non-visible minority	40	42	10	5	2	0	82	7	23837
2011	Visible minority	42	43	9	4	2	1	85	6	6627
2011	Non-visible minority	38	44	10	5	2	1	83	7	24724
2008	Visible minority	46	39	8	3	3	1	86	6	5251
2008	Non-visible minority	44	41	8	4	2	1	85	6	23668

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	32	41	16	6	4	1	74	10	7715
2018	Non-visible minority	27	44	16	8	3	1	72	11	19547
2017	Visible minority	32	39	15	8	5	1	72	13	7835
2017	Non-visible minority	29	42	15	8	4	1	72	12	21027
2014	Visible minority	36	40	15	5	3	2	77	8	7851
2014	Non-visible minority	32	42	15	7	3	1	75	10	23850
2011	Visible minority	30	42	16	7	4	2	73	11	6606
2011	Non-visible minority	28	43	16	8	3	1	73	11	24700

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	10	23	35	20	9	1	2	29	34	7710
2018	Non-visible minority	10	24	37	19	8	1	1	28	35	19584
2017	Visible minority	11	21	34	17	9	2	6	28	35	7785
2017	Non-visible minority	10	24	36	17	10	1	3	28	35	20996
2014	Visible minority	11	24	35	16	7	1	4	25	37	7820
2014	Non-visible minority	10	27	37	16	8	1	2	25	38	23815
2011	Visible minority	10	24	35	17	7	1	5	25	37	6581
2011	Non-visible minority	10	25	37	17	8	1	2	26	36	24663
2008	Visible minority	10	22	38	18	7	2	4	26	34	5228
2008	Non-visible minority	9	26	37	18	7	1	2	26	36	23641

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	12	18	27	23	14	3	3	40	31	7693
2018	Non-visible minority	9	18	30	25	15	2	1	42	28	19509
2017	Visible minority	13	17	27	19	14	4	7	36	34	7746
2017	Non-visible minority	9	18	30	22	16	2	3	40	29	20942
2014	Visible minority	12	19	29	19	12	3	6	34	35	7805
2014	Non-visible minority	10	19	30	22	14	2	2	38	31	23795
2011	Visible minority	12	18	28	21	12	3	6	36	33	6584
2011	Non-visible minority	8	17	30	25	15	2	3	41	27	24655
2008	Visible minority	9	16	28	25	13	4	5	41	27	5213
2008	Non-visible minority	7	17	30	26	15	2	2	43	26	23610

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	12	20	31	20	11	2	4	33	34	7682
2018	Non-visible minority	12	21	31	22	11	1	2	34	34	19502
2017	Visible minority	13	19	30	18	10	3	7	32	35	7763
2017	Non-visible minority	12	20	31	19	12	2	4	34	34	20969
2014	Visible minority	14	21	29	18	10	3	6	31	38	7812
2014	Non-visible minority	13	21	31	20	11	2	3	32	35	23797
2011	Visible minority	12	19	32	19	9	3	7	31	34	6584
2011	Non-visible minority	11	20	31	21	11	2	4	34	33	24642
2008	Visible minority	12	18	32	21	8	3	6	32	33	5214
2008	Non-visible minority	9	19	32	23	11	2	3	37	29	23624

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	8	13	29	28	17	1	4	48	22	7681
2018	Non-visible minority	7	14	31	29	16	1	2	47	21	19480
2017	Visible minority	9	11	28	26	16	2	8	46	22	7719
2017	Non-visible minority	7	13	30	27	17	1	4	47	21	20889
2014	Visible minority	8	13	30	26	15	2	7	44	23	7792
2014	Non-visible minority	7	14	32	28	15	1	3	44	22	23748
2011	Visible minority	7	12	30	28	14	2	7	46	21	6566
2011	Non-visible minority	6	14	32	27	15	1	4	45	22	24622
2008	Visible minority	7	12	31	28	14	2	6	46	20	5212
2008	Non-visible minority	6	14	33	29	14	1	3	45	21	23615

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	11	19	29	22	14	2	3	38	31	7689
2018	Non-visible minority	12	21	28	22	13	1	2	36	34	19540
2017	Visible minority	11	17	28	21	14	2	7	38	31	7753
2017	Non-visible minority	13	19	28	20	15	2	4	37	34	20954
2014	Visible minority	12	18	30	19	13	2	6	35	32	7808
2014	Non-visible minority	14	21	29	19	13	1	3	33	37	23787
2011	Visible minority	13	20	29	20	11	2	5	33	35	6583
2011	Non-visible minority	13	22	30	18	12	1	4	32	37	24669
2008	Visible minority	11	18	30	21	12	2	5	36	31	5216
2008	Non-visible minority	12	21	29	20	13	1	3	35	35	23606

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	11	17	26	23	14	5	4	41	31	7677
2018	Non-visible minority	10	17	27	25	16	2	2	44	29	19492
2017	Visible minority	10	14	24	22	14	7	9	43	29	7754
2017	Non-visible minority	9	17	26	23	17	3	5	43	28	20967
2014	Visible minority	10	14	26	23	14	6	8	42	28	7800
2014	Non-visible minority	8	17	27	25	16	2	5	45	27	23783
2011	Visible minority	10	16	27	22	12	6	8	40	30	6569
2011	Non-visible minority	8	16	27	25	16	2	5	44	27	24616
2008	Visible minority	10	16	26	22	11	6	8	39	31	5222
2008	Non-visible minority	10	19	27	22	14	3	4	39	32	23633

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	12	19	32	20	11	3	4	33	33	7719
2018	Non-visible minority	13	23	34	17	10	2	2	28	37	19561
2017	Visible minority	12	18	32	17	11	4	6	31	34	7768
2017	Non-visible minority	12	22	34	16	11	2	3	28	36	20966
2014	Visible minority	13	19	31	17	10	4	7	30	35	7814
2014	Non-visible minority	13	22	33	17	10	2	3	28	37	23798

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	43	31	10	7	6	1	76	14	7709
2018	Non-visible minority	45	32	8	9	5	1	78	14	19541
2017	Visible minority	46	31	9	7	6	1	78	13	7843
2017	Non-visible minority	47	31	8	8	5	1	79	13	21053
2014	Visible minority	51	27	9	7	5	1	79	12	7850
2014	Non-visible minority	49	29	8	8	5	1	79	13	23836

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	48	35	8	5	3	84	8	7713
2018	Non-visible minority	48	37	7	6	2	85	8	19544
2017	Visible minority	44	39	9	5	3	83	8	7830
2017	Non-visible minority	44	40	7	6	3	84	9	21013
2014	Visible minority	46	38	8	5	2	84	7	7849
2014	Non-visible minority	44	41	7	6	2	85	8	23831

Question 21. The people I work with value my ideas and opinions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	36	39	15	4	3	2	1	77	8	7721
2018	Non-visible minority	36	40	14	4	3	2	1	78	7	19575

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.
A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	45	36	11	4	3	2	0	82	7	7701
2018	Non-visible minority	51	34	9	2	1	2	0	87	4	19537
2017	Visible minority	40	36	13	4	4	3	0	79	8	7829
2017	Non-visible minority	45	35	12	3	2	3	1	83	5	21012
2014	Visible minority	49	33	10	4	3	2	0	84	6	7842
2014	Non-visible minority	51	32	10	3	2	3	0	85	4	23840

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	44	37	11	4	3	1	82	8	7693
2018	Non-visible minority	48	36	10	4	2	1	85	6	19532
2017	Visible minority	42	37	11	4	3	2	81	8	7839
2017	Non-visible minority	43	39	10	4	2	2	83	7	21039
2014	Visible minority	47	34	10	4	3	2	83	7	7849
2014	Non-visible minority	47	36	10	4	2	2	84	7	23845
2011	Visible minority	33	39	14	6	5	2	73	12	6605
2011	Non-visible minority	36	40	13	6	3	2	77	9	24703

Question 42. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	48	35	9	4	3	0	84	7	7686
2018	Non-visible minority	50	35	8	4	3	0	85	7	19504
2017	Visible minority	46	36	10	4	4	0	82	8	7835
2017	Non-visible minority	46	37	8	5	3	0	83	9	21047
2014	Visible minority	50	34	9	4	3	0	85	6	7847
2014	Non-visible minority	49	35	8	5	3	0	84	8	23837
2011	Visible minority	37	40	12	5	5	1	78	10	6591
2011	Non-visible minority	40	39	10	6	4	0	80	10	24648
2008	Visible minority	34	42	12	6	5	1	77	11	5242
2008	Non-visible minority	37	42	10	6	4	0	80	10	23660

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	24	35	20	8	6	5	2	64	15	7715
2018	Non-visible minority	24	35	20	9	5	5	2	63	15	19580
2017	Visible minority	30	33	16	7	6	5	4	69	14	7845
2017	Non-visible minority	29	33	15	8	6	5	3	68	15	21044
2014	Visible minority	37	32	13	6	4	4	3	74	11	7850
2014	Non-visible minority	33	33	14	8	5	4	2	71	14	23846

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	34	38	14	7	4	2	1	74	11	7706
2018	Non-visible minority	37	39	12	7	3	2	1	77	10	19561
2017	Visible minority	38	36	12	6	4	3	1	78	10	7830
2017	Non-visible minority	40	37	11	6	3	2	1	79	10	20999
2014	Visible minority	43	36	10	4	3	2	1	82	7	7848
2014	Non-visible minority	45	37	8	5	2	2	1	84	8	23842
2011	Visible minority	34	38	12	6	4	4	1	76	11	6606
2011	Non-visible minority	39	38	11	6	3	3	1	79	10	24674
2008	Visible minority	28	38	14	7	5	5	2	72	13	5242
2008	Non-visible minority	33	38	12	8	4	4	1	75	13	23656

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	37	37	15	6	4	1	0	74	10	7674
2018	Non-visible minority	37	39	14	6	3	1	0	77	9	19512

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	22	28	20	12	11	6	1	54	25	7711
2018	Non-visible minority	22	28	18	14	11	6	1	54	26	19561
2017	Visible minority	21	26	18	12	11	9	2	53	27	7824
2017	Non-visible minority	21	27	16	14	11	8	2	53	28	21006
2014	Visible minority	21	26	18	13	12	8	2	52	27	7845
2014	Non-visible minority	20	27	17	15	12	7	1	51	30	23837
2011	Visible minority	15	25	20	14	15	10	2	45	33	6621
2011	Non-visible minority	17	26	18	16	13	9	2	48	32	24727

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Visible minority	12	88	7757
2018	Non-visible minority	12	88	19658

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Visible minority	50	972
2018	Non-visible minority	50	2362

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Visible minority	62	972
2018	Non-visible minority	61	2362

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Visible minority	5	972
2018	Non-visible minority	6	2362

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Visible minority	6	972
2018	Non-visible minority	4	2362

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Visible minority	16	972
2018	Non-visible minority	8	2362

Question 49g. From whom did you experience harassment on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	4	972
2018	Non-visible minority	2	2362

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2018	Visible minority	39	967
2018	Non-visible minority	36	2361

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year	Demographic	(%)	Total responses
2018	Visible minority	38	967
2018	Non-visible minority	37	2361

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2018	Visible minority	40	967
2018	Non-visible minority	41	2361

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year	Demographic	(%)	Total responses
2018	Visible minority	44	967
2018	Non-visible minority	40	2361

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year	Demographic	(%)	Total responses
2018	Visible minority	26	967
2018	Non-visible minority	28	2361

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year	Demographic	(%)	Total responses
2018	Visible minority	58	967
2018	Non-visible minority	53	2361

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year	Demographic	(%)	Total responses
2018	Visible minority	32	967
2018	Non-visible minority	35	2361

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year	Demographic	(%)	Total responses
2018	Visible minority	1	967
2018	Non-visible minority	1	2361

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2018	Visible minority	9	967
2018	Non-visible minority	8	2361

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year	Demographic	(%)	Total responses
2018	Visible minority	13	967
2018	Non-visible minority	9	2361

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year	Demographic	(%)	Total responses
2018	Visible minority	54	967
2018	Non-visible minority	45	2361

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year	Demographic	(%)	Total responses
2018	Visible minority	27	967
2018	Non-visible minority	20	2361

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	16	967
2018	Non-visible minority	14	2361

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	45	969
2018	Non-visible minority	47	2359

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	23	969
2018	Non-visible minority	26	2359

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	4	969
2018	Non-visible minority	5	2359

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	22	969
2018	Non-visible minority	23	2359

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	11	969
2018	Non-visible minority	9	2359

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	7	969
2018	Non-visible minority	7	2359

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	16	969
2018	Non-visible minority	12	2359

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	10	969
2018	Non-visible minority	9	2359

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	29	969
2018	Non-visible minority	28	2359

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	11	905
2018	Non-visible minority	11	2200

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	20	905
2018	Non-visible minority	19	2200

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	10	905
2018	Non-visible minority	10	2200

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	8	905
2018	Non-visible minority	7	2200

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	9	905
2018	Non-visible minority	9	2200

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	8	905
2018	Non-visible minority	9	2200

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	9	905
2018	Non-visible minority	11	2200

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	13	905
2018	Non-visible minority	9	2200

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	15	905
2018	Non-visible minority	12	2200

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Visible minority	29	905
2018	Non-visible minority	25	2200

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	8	905
2018	Non-visible minority	8	2200

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Visible minority	45	905
2018	Non-visible minority	45	2200

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	2	905
2018	Non-visible minority	1	2200

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	53	905
2018	Non-visible minority	56	2200

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	4	905
2018	Non-visible minority	3	2200

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	11	905
2018	Non-visible minority	12	2200

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	22	20	21	5	5	20	7	58	13	7720
2018	Non-visible minority	21	20	21	6	5	22	5	55	16	19601
2017	Visible minority	22	20	18	4	5	22	9	60	14	7848
2017	Non-visible minority	20	20	19	6	6	24	6	57	16	21049
2014	Visible minority	23	20	18	5	5	22	7	61	13	7847
2014	Non-visible minority	22	21	19	6	5	22	5	59	16	23847

Question 54. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	36	31	16	5	4	7	1	73	9	7716
2018	Non-visible minority	36	32	16	5	4	6	1	73	10	19606
2017	Visible minority	35	31	15	4	4	9	2	74	9	7842
2017	Non-visible minority	35	33	15	5	4	7	1	74	10	21025
2014	Visible minority	37	31	15	4	3	9	1	76	8	7842
2014	Non-visible minority	36	33	15	5	4	6	1	75	10	23828
2011	Visible minority	38	39	12	5	3	4	0	79	8	6617
2011	Non-visible minority	42	38	10	5	3	2	0	82	8	24685

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Visible minority	10	90	7738
2018	Non-visible minority	6	94	19646

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2018	Visible minority	37	789
2018	Non-visible minority	29	1191

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2018	Visible minority	75	789
2018	Non-visible minority	79	1191

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year	Demographic	(%)	Total responses
2018	Visible minority	4	789
2018	Non-visible minority	2	1191

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2018	Visible minority	7	789
2018	Non-visible minority	5	1191

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2018	Visible minority	15	789
2018	Non-visible minority	5	1191

Question 56g. From whom did you experience discrimination on the job? Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	8	789
2018	Non-visible minority	10	1191

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year	Demographic	(%)	Total responses
2018	Visible minority	53	784
2018	Non-visible minority	13	1193

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year	Demographic	(%)	Total responses
2018	Visible minority	40	784
2018	Non-visible minority	10	1193

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year	Demographic	(%)	Total responses
2018	Visible minority	33	784
2018	Non-visible minority	10	1193

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year	Demographic	(%)	Total responses
2018	Visible minority	14	784
2018	Non-visible minority	3	1193

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year	Demographic	(%)	Total responses
2018	Visible minority	25	784
2018	Non-visible minority	29	1193

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year	Demographic	(%)	Total responses
2018	Visible minority	20	784
2018	Non-visible minority	28	1193

Question 57g. Please indicate the type of discrimination you experienced. Sexual orientation
Survey year	Demographic	(%)	Total responses
2018	Visible minority	2	784
2018	Non-visible minority	4	1193

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2018	Visible minority	2	784
2018	Non-visible minority	2	1193

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year	Demographic	(%)	Total responses
2018	Visible minority	7	784
2018	Non-visible minority	5	1193

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year	Demographic	(%)	Total responses
2018	Visible minority	9	784
2018	Non-visible minority	12	1193

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2018	Visible minority	1	784
2018	Non-visible minority	2	1193

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year	Demographic	(%)	Total responses
2018	Visible minority	10	784
2018	Non-visible minority	24	1193

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	15	784
2018	Non-visible minority	19	1193

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	25	789
2018	Non-visible minority	28	1192

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	11	789
2018	Non-visible minority	15	1192

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	3	789
2018	Non-visible minority	3	1192

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	16	789
2018	Non-visible minority	20	1192

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	5	789
2018	Non-visible minority	3	1192

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	5	789
2018	Non-visible minority	7	1192

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	11	789
2018	Non-visible minority	8	1192

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	7	789
2018	Non-visible minority	7	1192

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	50	789
2018	Non-visible minority	50	1192

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	5	747
2018	Non-visible minority	6	1106

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	15	747
2018	Non-visible minority	11	1106

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	3	747
2018	Non-visible minority	4	1106

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	2	747
2018	Non-visible minority	2	1106

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	3	747
2018	Non-visible minority	3	1106

Question 59f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	4	747
2018	Non-visible minority	4	1106

Question 59g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	7	747
2018	Non-visible minority	5	1106

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	11	747
2018	Non-visible minority	8	1106

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	12	747
2018	Non-visible minority	9	1106

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2018	Visible minority	24	747
2018	Non-visible minority	21	1106

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	9	747
2018	Non-visible minority	8	1106

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2018	Visible minority	44	747
2018	Non-visible minority	40	1106

Question 59m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	2	747
2018	Non-visible minority	1	1106

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	62	747
2018	Non-visible minority	64	1106

Question 59o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year	Demographic	(%)	Total responses
2018	Visible minority	3	747
2018	Non-visible minority	3	1106

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	9	747
2018	Non-visible minority	16	1106

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	23	21	21	4	4	21	5	60	11	7731
2018	Non-visible minority	23	20	22	3	3	25	4	60	8	19612
2017	Visible minority	23	21	18	4	4	24	7	63	10	7843
2017	Non-visible minority	22	19	20	3	3	28	6	62	9	21044
2014	Visible minority	23	21	19	3	3	25	7	64	9	7846
2014	Non-visible minority	23	19	20	3	2	28	5	63	8	23844

Question 61. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	35	31	17	4	4	8	1	73	9	7731
2018	Non-visible minority	38	32	16	3	3	7	1	76	6	19625
2017	Visible minority	35	32	15	3	3	10	1	75	8	7831
2017	Non-visible minority	38	32	15	3	3	8	1	78	6	20995
2014	Visible minority	36	31	15	3	3	10	1	76	6	7846
2014	Non-visible minority	39	32	14	3	2	9	1	78	6	23825
2011	Visible minority	38	38	12	4	3	5	0	80	7	6610
2011	Non-visible minority	45	36	10	3	2	4	0	84	5	24682

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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	52	27	11	4	5	2	80	9	7672
2018	Non-visible minority	56	26	9	4	4	1	83	8	19479
2017	Visible minority	53	26	11	4	4	2	81	8	7834
2017	Non-visible minority	57	25	10	4	3	2	83	7	21042

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	34	41	14	6	3	2	76	9	7732
2018	Non-visible minority	33	42	14	6	3	2	77	9	19590
2017	Visible minority	27	42	15	6	4	4	73	11	7824
2017	Non-visible minority	27	43	15	7	4	3	73	12	21003

Question 66. I would describe my workplace as being psychologically healthy.
A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	27	37	18	10	6	2	65	16	7726
2018	Non-visible minority	26	38	16	11	7	2	65	19	19611
2017	Visible minority	20	40	19	11	7	3	62	19	7844
2017	Non-visible minority	19	40	17	14	8	2	60	22	21021

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	29	29	21	10	9	1	2	59	19	7728
2018	Non-visible minority	27	29	21	11	11	0	1	57	22	19616
2017	Visible minority	28	28	19	11	10	1	3	58	22	7833
2017	Non-visible minority	27	28	19	12	12	0	2	56	25	21027

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	20	28	27	14	9	0	1	49	23	7722
2018	Non-visible minority	19	28	29	15	9	0	1	47	24	19599
2017	Visible minority	22	29	25	13	8	1	3	52	22	7824
2017	Non-visible minority	20	29	27	15	8	0	1	49	23	21024

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	27	27	22	12	8	1	4	56	21	7696
2018	Non-visible minority	27	29	23	12	7	0	2	57	19	19523
2017	Visible minority	27	27	19	11	8	1	6	58	21	7814
2017	Non-visible minority	27	30	21	12	7	1	3	58	20	21003

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	28	24	20	11	9	2	4	56	22	7682
2018	Non-visible minority	28	25	21	14	9	1	2	54	24	19541
2017	Visible minority	28	24	18	12	9	3	7	58	22	7827
2017	Non-visible minority	28	24	20	14	10	2	3	54	24	21023

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	56	18	9	3	2	1	12	85	5	7692
2018	Non-visible minority	60	18	8	3	2	0	9	86	5	19540
2017	Visible minority	51	17	8	3	2	1	19	85	5	7809
2017	Non-visible minority	56	17	8	3	2	1	14	86	5	20988

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	35	27	19	9	7	1	2	63	17	7708
2018	Non-visible minority	36	28	20	8	6	0	1	65	15	19589
2017	Visible minority	32	29	20	9	7	0	2	63	17	7796
2017	Non-visible minority	33	31	21	9	5	0	1	65	15	20960

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	26	32	23	10	6	1	3	60	16	7687
2018	Non-visible minority	28	35	22	9	5	1	1	64	14	19560
2017	Visible minority	26	30	21	10	6	2	4	60	17	7785
2017	Non-visible minority	30	33	21	9	5	1	2	65	14	20943

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	23	30	24	13	7	1	3	55	20	7683
2018	Non-visible minority	22	32	25	13	7	0	1	55	20	19551
2017	Visible minority	23	29	22	13	7	1	4	55	22	7793
2017	Non-visible minority	23	31	23	14	7	1	1	55	21	20957

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	30	29	20	11	6	1	3	61	18	7681
2018	Non-visible minority	32	33	20	9	5	0	1	65	14	19545
2017	Visible minority	29	29	19	11	6	1	4	61	18	7789
2017	Non-visible minority	33	32	19	10	5	1	2	67	15	20957

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	24	29	24	13	8	1	2	55	21	7660
2018	Non-visible minority	25	31	24	13	7	0	1	56	20	19518
2017	Visible minority	24	31	22	12	7	1	3	57	20	7780
2017	Non-visible minority	25	31	22	13	7	0	1	57	20	20913

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	49	24	13	5	4	1	5	77	10	7642
2018	Non-visible minority	55	22	11	5	4	0	2	79	9	19487
2017	Visible minority	50	24	12	5	3	0	4	78	9	7833
2017	Non-visible minority	54	23	12	5	3	0	2	79	8	21037

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	60	17	8	3	3	1	8	85	7	7658
2018	Non-visible minority	71	14	6	2	2	0	5	89	4	19531

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	58	17	8	5	6	2	5	81	11	7666
2018	Non-visible minority	73	12	6	3	3	1	3	88	6	19531
2017	Visible minority	61	16	7	5	4	2	6	83	10	7826
2017	Non-visible minority	73	12	5	3	2	1	3	89	6	21032

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	57	25	9	4	3	1	3	84	6	7721
2018	Non-visible minority	56	27	10	3	2	0	1	85	5	19589
2017	Visible minority	57	24	9	3	2	1	4	85	6	7816
2017	Non-visible minority	58	27	8	3	2	0	2	87	4	21021

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	51	22	11	6	6	1	2	75	13	7689
2018	Non-visible minority	57	22	10	5	4	0	1	80	10	19519
2017	Visible minority	53	21	9	6	5	1	4	78	12	7813
2017	Non-visible minority	62	20	8	5	3	0	2	83	8	21028

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	52	11	5	2	1	1	28	89	4	7634
2018	Non-visible minority	52	10	5	2	1	0	30	89	4	19439
2017	Visible minority	52	11	4	2	1	1	29	90	4	7805
2017	Non-visible minority	54	10	4	1	1	0	29	91	3	21018

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	54	20	11	4	3	1	7	81	7	7675
2018	Non-visible minority	58	21	10	3	2	0	6	85	5	19498
2017	Visible minority	54	19	9	4	2	1	10	83	7	7769
2017	Non-visible minority	61	20	8	3	1	0	7	86	4	20916

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	47	18	10	8	12	1	4	68	21	7714
2018	Non-visible minority	61	16	8	5	7	0	3	79	13	19585
2017	Visible minority	43	18	10	9	14	1	5	66	24	7831
2017	Non-visible minority	56	17	9	6	7	0	4	77	13	21047

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	46	28	14	5	3	1	3	77	9	7702
2018	Non-visible minority	44	31	15	5	3	0	2	76	8	19548
2017	Visible minority	45	29	13	5	3	1	5	79	8	7817
2017	Non-visible minority	45	32	14	5	2	0	2	78	7	21013

Question 63. Overall, my level of work-related stress is…
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	15	31	37	12	5	0	0	47	17	7751
2018	Non-visible minority	14	33	35	12	4	0	0	48	17	19654
2017	Visible minority	13	29	38	12	6	1	1	43	18	7849
2017	Non-visible minority	12	32	38	13	5	0	0	44	18	21058

Question 64. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	9	17	43	23	8	0	0	31	26	7609
2018	Non-visible minority	10	19	39	22	10	0	0	32	29	19447
2017	Visible minority	8	17	43	22	8	1	1	31	25	7795
2017	Non-visible minority	9	20	40	21	10	0	0	31	28	20983

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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	39	29	15	6	5	4	1	41	59	7757
2018	Non-visible minority	38	32	16	6	5	2	1	39	61	19694
2017	Visible minority	39	26	15	7	6	6	2	42	58	7849
2017	Non-visible minority	38	29	17	7	6	3	1	39	61	21055

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year	Demographic	(%)	Total responses
2018	Visible minority	17	4317
2018	Non-visible minority	18	11656
2017	Visible minority	20	4145
2017	Non-visible minority	19	12143

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Visible minority	30	4317
2018	Non-visible minority	33	11656
2017	Visible minority	36	4145
2017	Non-visible minority	34	12143

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2018	Visible minority	22	4317
2018	Non-visible minority	26	11656
2017	Visible minority	14	4145
2017	Non-visible minority	17	12143

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2018	Visible minority	28	4317
2018	Non-visible minority	33	11656
2017	Visible minority	35	4145
2017	Non-visible minority	38	12143

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2018	Visible minority	5	4317
2018	Non-visible minority	6	11656
2017	Visible minority	4	4145
2017	Non-visible minority	4	12143

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year	Demographic	(%)	Total responses
2018	Visible minority	32	4317
2018	Non-visible minority	32	11656

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year	Demographic	(%)	Total responses
2018	Visible minority	30	4317
2018	Non-visible minority	34	11656
2017	Visible minority	41	4145
2017	Non-visible minority	45	12143

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2018	Visible minority	9	58	15	7	4	7	3959
2018	Non-visible minority	6	52	18	10	4	10	11147
2017	Visible minority	8	64	14	6	2	5	4058
2017	Non-visible minority	7	61	16	7	3	6	12005

Question 70. Have all your pay or other compensation issues been resolved?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2018	Visible minority	59	41	4246
2018	Non-visible minority	52	48	11558

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	55	16	8	4	4	3	10	82	8	7714
2018	Non-visible minority	54	16	10	6	5	1	7	77	12	19623

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	13	28	23	13	13	2	9	46	29	4286
2018	Non-visible minority	12	25	20	17	16	2	9	41	37	11611
2017	Visible minority	12	26	19	15	17	2	9	42	36	4214
2017	Non-visible minority	10	21	17	17	21	2	12	36	44	12244

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2018	Visible minority	9	23	22	17	20	2	8	35	41	4283
2018	Non-visible minority	7	19	18	21	25	2	8	29	51	11609
2017	Visible minority	7	20	18	17	28	3	8	30	50	4211
2017	Non-visible minority	5	14	14	20	34	2	10	22	62	12237

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Date modified:: 2017-08-24

2018 Public Service Employee Survey Results by Theme for Canada Revenue Agency by Question 89. Are you a member of a visible minority group?

Table of Contents

Employee engagement

Question 5. I get a sense of satisfaction from my work.

Question 9. Overall, I feel valued at work.

Question 10. I am proud of the work that I do.

Question 14. Overall, I like my job.

Question 43. I would recommend my department or agency as a great place to work.

Question 44. I am satisfied with my department or agency.

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.

Question 26. I am satisfied with the quality of supervision I receive.

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.

Question 30. I have confidence in the senior management of my department or agency.

Question 31. Senior management in my department or agency makes effective and timely decisions.

Question 32. Essential information flows effectively from senior management to staff.

Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.

Question 7. I have clear work objectives.

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.

Question 22. I receive useful feedback from my immediate supervisor on my job performance.

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Job fit and development

Question 1. I get the training I need to do my job.

Question 2. My job is a good fit with my interests.

Question 3. My job is a good fit with my skills.

Question 37. My department or agency does a good job of supporting employee career development.

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.

Question 12. I am encouraged to be innovative or to take initiative in my work.

Question 13. I have support at work to provide a high level of service.

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.

Question 15. I can complete my assigned workload during my regular working hours.

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?

Question 47. Please indicate your reason for leaving.

Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 33. My department or agency does a good job of communicating its vision, mission and goals.

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.

Question 20. In my work unit, individuals behave in a respectful manner.

Question 21. The people I work with value my ideas and opinions.

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 42. Overall, my department or agency treats me with respect.

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Harassment

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Question 49a. From whom did you experience harassment on the job? Co-workers

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me

Question 49c. From whom did you experience harassment on the job? Individuals working for me

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Question 49g. From whom did you experience harassment on the job? Other

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation