2018 Public Service Employee Survey Results by Theme for the Public Service by Question 78. Please indicate your occupational group and level. Occupational group and level - Other

The results of the 2018 Public Service Employee Survey (PSES) are presented by key people management themes (i.e., employee engagement, leadership, workforce, workplace). Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. Positive answers and Negative answers are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Table of Contents

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Employee engagement

Question 5. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 36 35 12 9 7 0 0 72 16 1265
2017 Other 35 41 12 8 4 0 0 76 12 1036
2014 Other 34 40 13 6 6 0 0 74 13 1002
2011 Other 39 40 11 7 4 0 0 78 10 1593
2008 Other 32 41 12 10 5 0 0 73 15 2882

Question 9. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 28 34 15 12 10 1 0 62 22 1268
2017 Other 26 34 16 13 10 1 0 60 23 1036

Question 10. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 50 32 11 3 3 0 0 83 7 1263
2017 Other 55 32 8 2 1 0 0 88 4 1029
2014 Other 63 24 8 2 3 0 0 88 5 999
2011 Other 61 28 7 3 1 0 0 89 3 1595

Question 14. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 44 34 11 6 5 0 0 78 11 1268
2017 Other 43 37 11 5 3 0 0 81 8 1026
2014 Other 45 34 11 4 5 0 0 80 9 1003
2011 Other 46 38 9 4 2 0 0 85 6 1597
2008 Other 39 43 8 6 3 0 0 82 9 2895

Question 43. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 37 27 16 10 8 1 0 65 18 1268
2017 Other 36 27 17 10 9 1 0 64 19 1035
2014 Other 35 34 15 8 7 1 0 69 15 1005
2011 Other 38 32 15 8 5 1 1 72 13 1596

Question 44. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 36 28 17 11 7 0 0 64 19 1263
2017 Other 33 31 16 10 9 1 0 64 19 1035
2014 Other 33 33 18 8 6 1 0 67 15 1005
2011 Other 37 35 13 8 6 1 0 72 15 1592
2008 Other 23 36 16 14 11 0 0 59 25 2897

Question 45. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 32 22 20 11 10 3 1 56 22 1267
2017 Other 31 25 17 11 9 6 2 60 22 1033
2014 Other 32 24 19 9 10 5 1 59 21 1004
2011 Other 35 24 16 10 8 5 2 64 19 1593
2008 Other 23 28 18 14 10 5 1 55 26 2896
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Leadership

Immediate supervisor

Question 23. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 45 25 13 8 6 2 1 73 14 1269
2017 Other 40 30 12 8 7 2 1 72 16 1036
2014 Other 42 30 11 7 6 2 1 74 14 1005
2011 Other 45 29 11 6 5 2 2 77 11 1594
2008 Other 31 29 16 11 10 3 1 62 21 2892

Question 24. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 44 26 12 9 7 1 1 72 16 1267
2017 Other 37 33 13 10 7 1 1 71 16 1034
2014 Other 39 34 9 8 8 2 0 74 16 1004
2011 Other 43 32 10 8 5 1 1 76 13 1595
2008 Other 28 33 13 13 11 1 1 62 24 2888

Question 26. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 46 25 13 7 8 1 1 72 15 1272
2017 Other 44 28 12 7 8 1 1 72 16 1033
2014 Other 46 28 12 6 7 1 0 75 13 1004

Senior management

Question 29. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 31 25 17 9 10 7 1 61 20 1276
2017 Other 26 28 16 11 11 7 1 59 23 1035
2014 Other 26 32 13 10 10 9 1 63 22 1002
2011 Other 28 27 17 10 9 7 2 60 21 1590

Question 30. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 28 25 18 13 12 4 1 55 26 1272
2017 Other 24 28 17 14 14 3 1 54 29 1033
2014 Other 23 27 15 15 13 5 1 54 30 1004
2011 Other 27 31 15 12 11 4 1 61 23 1587
2008 Other 16 27 17 17 21 3 1 44 39 2891

Question 31. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 21 25 21 15 12 6 1 49 29 1270
2017 Other 18 26 19 17 15 5 1 46 34 1031
2014 Other 16 28 17 14 15 8 1 49 33 1002
2011 Other 18 30 19 15 10 8 1 52 27 1595
2008 Other 8 23 18 24 21 6 0 34 47 2892

Question 32. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 22 25 17 16 15 4 1 49 33 1273
2017 Other 16 29 16 17 15 6 1 48 35 1029
2014 Other 16 28 17 16 16 6 1 47 34 1002
2011 Other 19 34 15 16 12 4 1 55 30 1595
2008 Other 12 30 15 24 17 3 0 43 42 2893
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Workforce

Performance management

Question 6. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 26 29 17 12 14 1 0 56 26 1269
2017 Other 22 34 17 13 12 0 1 57 26 1038
2014 Other 23 33 15 14 13 0 0 57 28 1003
2011 Other 28 35 15 13 8 0 0 64 21 1596

Question 7. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 34 36 12 10 7 0 0 71 17 1267
2017 Other 31 41 13 10 6 0 0 72 15 1036

Question 19. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 16 20 19 15 14 13 3 43 35 1261
2017 Other 12 20 18 20 15 12 2 38 41 1037
2014 Other 10 22 18 17 15 14 3 39 39 1005

Question 22. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 40 28 13 10 8 1 1 68 18 1273
2017 Other 34 34 14 9 8 1 1 68 17 1036
2014 Other 36 35 11 8 7 2 1 73 16 1004
2011 Other 35 35 13 8 5 1 2 72 14 1597
2008 Other 24 34 14 14 12 1 1 59 27 2892

Question 28. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 24 28 19 10 10 1 7 57 22 193
2017 Other 13 41 12 17 10 1 5 58 29 173
2014 Other 21 30 17 15 10 2 4 55 27 175

Job fit and development

Question 1. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 29 39 10 13 8 0 1 69 21 1271
2017 Other 28 37 12 14 9 0 0 65 22 1036
2014 Other 29 35 13 12 11 0 0 64 23 1002
2011 Other 32 39 11 10 5 1 3 73 16 1595
2008 Other 18 39 12 17 11 0 1 58 29 2898

Question 2. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 41 34 12 9 4 0 0 75 12 1264
2017 Other 48 33 10 5 4 0 0 81 8 1035
2014 Other 42 35 11 6 6 0 0 77 12 1002
2011 Other 49 32 9 7 3 0 0 81 10 1594
2008 Other 35 42 12 7 4 0 0 77 11 2899

Question 3. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 47 33 9 7 4 0 0 80 11 1263
2017 Other 52 32 7 5 3 0 0 85 8 1035
2014 Other 48 29 10 7 6 0 0 78 13 1004
2011 Other 47 36 8 5 3 0 0 83 9 1596
2008 Other 38 44 9 6 3 0 0 83 9 2899

Question 37. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 24 27 17 14 13 4 1 54 28 1268
2017 Other 21 34 15 13 11 4 2 58 26 1035
2014 Other 20 29 17 15 14 4 2 52 30 1004
2011 Other 26 31 16 11 9 4 3 61 22 1594
2008 Other 13 28 20 19 16 2 1 43 37 2896

Question 38. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 21 21 15 15 20 4 4 46 38 1268
2017 Other 17 26 17 14 16 4 7 48 34 1036
2014 Other 15 23 17 15 21 4 5 41 40 1002
2011 Other 18 24 14 13 17 4 10 48 35 1596
2008 Other 15 34 14 16 15 2 4 52 33 2891

Empowerment

Question 11. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 26 33 16 13 11 0 1 59 25 1267
2017 Other 27 39 12 11 10 0 1 67 21 1028
2014 Other 24 36 15 13 10 1 1 61 24 1004
2011 Other 31 35 14 11 7 0 1 67 19 1589

Question 12. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 31 30 17 10 11 0 1 61 21 1263
2017 Other 31 35 15 10 8 0 1 67 18 1029
2014 Other 30 33 14 12 10 0 0 64 22 1003

Question 13. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 32 31 16 11 8 1 0 64 19 1268
2017 Other 31 36 14 10 8 1 1 68 18 1027
2014 Other 31 34 15 11 8 1 0 66 19 1004
2011 Other 39 36 12 7 3 1 1 77 11 1595

Question 39. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 22 30 23 12 8 4 1 54 22 1268
2017 Other 19 34 20 12 8 5 1 57 22 1030

Work-life balance and workload

Question 4. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 39 31 13 8 7 1 1 71 15 1267
2017 Other 41 30 11 8 8 0 1 72 17 1034
2014 Other 38 34 11 8 8 1 1 73 16 1003
2011 Other 40 32 12 8 6 1 2 74 14 1595

Question 15. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 40 31 13 8 5 1 2 73 13 1280
2017 Other 37 34 17 5 4 1 2 73 9 1036
2014 Other 36 36 16 5 4 0 2 74 10 1003
2011 Other 40 31 14 7 5 1 1 72 13 1594
2008 Other 32 36 18 7 4 0 2 70 12 2899

Mobility and retention

Question 46. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2018 Other 25 40 35 1273
2017 Other 20 48 32 1031
2014 Other 20 46 34 1005
2011 Other 28 42 31 1594

Question 47. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2018 Other 12 19 34 12 10 13 309
2017 Other 23 22 23 10 12 10 212
2014 Other 13 26 30 14 9999 17 198
2011 Other 13 16 22 16 9999 33 435
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Workplace

Organizational goals

Question 8. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 45 36 10 6 3 0 0 81 9 1271
2017 Other 39 40 11 5 4 1 0 80 9 1035
2014 Other 42 38 10 6 4 1 0 80 9 1004
2011 Other 42 39 11 5 2 1 0 82 7 1595
2008 Other 34 39 13 8 5 1 0 73 13 2892

Question 33. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 27 37 18 10 6 2 0 66 16 1266
2017 Other 23 37 19 13 6 2 1 62 19 1037
2014 Other 26 38 15 11 7 2 1 66 19 1005
2011 Other 31 37 15 9 5 2 0 70 14 1594

Organizational performance

Question 16a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 11 22 31 19 12 2 4 32 35 1269
2017 Other 12 22 34 16 10 2 5 28 36 1029
2014 Other 11 23 33 18 9 2 3 29 36 1003
2011 Other 8 21 34 19 12 2 5 32 32 1591
2008 Other 11 26 35 18 7 1 2 26 38 2895

Question 16b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 13 16 23 21 19 3 4 43 32 1271
2017 Other 13 19 25 20 14 3 6 38 35 1028
2014 Other 12 18 26 22 16 2 4 41 32 1000
2011 Other 9 17 23 23 17 4 5 45 29 1584
2008 Other 15 23 28 19 11 2 3 31 39 2891

Question 16c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 16 20 24 18 13 3 6 34 39 1268
2017 Other 17 21 26 13 11 4 8 27 44 1024
2014 Other 18 20 26 16 11 3 4 30 42 1002
2011 Other 15 18 25 18 12 4 7 34 37 1582
2008 Other 15 24 28 18 8 2 4 28 42 2890

Question 16d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 8 14 26 25 19 2 5 48 24 1268
2017 Other 8 11 25 27 19 2 7 51 21 1017
2014 Other 9 12 27 28 19 1 5 50 22 996
2011 Other 7 13 26 27 19 2 6 50 22 1580
2008 Other 6 13 27 30 17 1 6 50 21 2889

Question 16e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 15 18 25 19 16 3 5 38 35 1270
2017 Other 16 19 22 18 15 3 7 37 38 1026
2014 Other 16 21 24 19 14 2 5 35 39 1003
2011 Other 13 19 24 18 16 2 7 38 35 1589
2008 Other 18 22 25 17 12 1 4 31 43 2882

Question 16f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 13 14 21 21 19 6 6 45 31 1264
2017 Other 10 14 22 22 19 4 9 47 28 1027
2014 Other 10 14 22 25 19 5 6 49 26 1000
2011 Other 7 14 23 21 20 6 8 48 25 1586
2008 Other 20 22 24 16 11 3 4 29 45 2891

Question 16g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 15 21 25 16 15 3 5 34 39 1270
2017 Other 16 20 26 14 13 3 8 30 40 1027
2014 Other 17 20 28 15 13 3 5 30 40 1000

Respectful workplace

Question 18. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 39 27 11 11 10 1 0 68 21 1268
2017 Other 37 29 11 10 10 1 1 68 21 1033
2014 Other 39 29 10 10 9 1 1 69 20 1003

Question 20. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 45 30 10 8 5 1 1 77 14 1265
2017 Other 35 34 14 10 6 0 1 69 16 1032
2014 Other 38 38 10 8 4 1 1 77 13 1005

Question 21. The people I work with value my ideas and opinions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 33 35 16 7 5 2 2 70 13 1269

Question 40. My department or agency implements activities and practicesthat support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 42 29 17 3 4 4 1 75 8 1269
2017 Other 36 33 18 4 3 4 2 73 8 1033
2014 Other 42 30 14 5 3 4 2 77 8 1003

Question 41. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 41 31 14 5 5 2 1 75 11 1265
2017 Other 36 36 14 6 3 3 1 75 10 1031
2014 Other 42 32 14 6 3 3 1 76 9 1005
2011 Other 39 34 13 5 4 3 1 77 10 1589

Question 42. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 45 32 12 5 5 1 0 79 10 1270
2017 Other 41 35 11 7 5 0 0 77 12 1034
2014 Other 46 32 11 6 4 1 1 78 11 1004
2011 Other 49 32 9 6 3 1 0 81 10 1594
2008 Other 29 35 13 12 10 1 0 65 22 2894

Ethical workplace

Question 17. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 23 26 18 11 13 5 4 55 26 1270
2017 Other 23 29 18 10 12 4 4 57 24 1033
2014 Other 28 30 16 10 8 5 3 63 19 1004

Question 34. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 32 33 14 10 7 3 1 68 18 1266
2017 Other 33 32 14 8 6 4 2 69 16 1034
2014 Other 37 31 12 9 6 4 2 72 15 1004
2011 Other 37 31 12 8 6 4 2 72 15 1590
2008 Other 26 35 15 11 8 4 1 65 19 2894

Question 35. My department or agency does a good job of promoting values and ethics in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 32 33 18 9 6 1 0 66 16 1261

Question 36. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 22 20 18 14 15 8 2 47 33 1266
2017 Other 21 23 16 14 15 8 2 49 33 1034
2014 Other 20 23 16 14 18 8 2 47 35 1002
2011 Other 19 22 16 14 13 11 6 49 32 1591

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.
Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 48. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Other 18 82 1277

Question 49a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Other 51 219

Question 49b. From whom did you experience harassment on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Other 62 220

Question 49c. From whom did you experience harassment on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Other 7 217

Question 49e. From whom did you experience harassment on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Other 5 217

Question 49f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Other 9 217

Question 49g. From whom did you experience harassment on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Other 9 217

Question 50a. Please indicate the nature of the harassment you experienced. Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2018 Other 39 222

Question 50b. Please indicate the nature of the harassment you experienced. Excessive control
Survey year Demographic
(%)		 Total responses
2018 Other 39 220

Question 50c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Demographic
(%)		 Total responses
2018 Other 47 221

Question 50d. Please indicate the nature of the harassment you experienced. Humiliation
Survey year Demographic
(%)		 Total responses
2018 Other 45 222

Question 50e. Please indicate the nature of the harassment you experienced. Interference with work / withholding resources
Survey year Demographic
(%)		 Total responses
2018 Other 35 221

Question 50f. Please indicate the nature of the harassment you experienced. Offensive remark
Survey year Demographic
(%)		 Total responses
2018 Other 55 222

Question 50g. Please indicate the nature of the harassment you experienced. Personal attack
Survey year Demographic
(%)		 Total responses
2018 Other 38 221

Question 50h. Please indicate the nature of the harassment you experienced. Physical violence
Survey year Demographic
(%)		 Total responses
2018 Other 4 220

Question 50i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2018 Other 10 220

Question 50j. Please indicate the nature of the harassment you experienced. Threat
Survey year Demographic
(%)		 Total responses
2018 Other 13 220

Question 50k. Please indicate the nature of the harassment you experienced. Unfair treatment
Survey year Demographic
(%)		 Total responses
2018 Other 51 222

Question 50l. Please indicate the nature of the harassment you experienced. Yelling / shouting
Survey year Demographic
(%)		 Total responses
2018 Other 27 221

Question 50m. Please indicate the nature of the harassment you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Other 23 221

Question 51a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Other 50 221

Question 51b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2018 Other 24 220

Question 51c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Other 15 220

Question 51d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Other 18 220

Question 51e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Other 7 219

Question 51f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Other 7 220

Question 51g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Other 11 219

Question 51h. What action(s) did you take to address the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Other 12 219

Question 51i. What action(s) did you take to address the harassment you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Other 31 220

Question 52a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Other 6 205

Question 52b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Other 20 206

Question 52c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Other 10 206

Question 52d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Other 6 205

Question 52e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Other 9 205

Question 52f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Other 8 205

Question 52g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.
Survey year Demographic
(%)		 Total responses
2018 Other 7 205

Question 52h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Other 12 205

Question 52i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Other 11 205

Question 52j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Other 33 205

Question 52k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Other 7 205

Question 52l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Other 47 206

Question 52m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.
Survey year Demographic
(%)		 Total responses
2018 Other 3 205

Question 52n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Other 61 206

Question 52o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.
Survey year Demographic
(%)		 Total responses
2018 Other 5 205

Question 52p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Other 16 205

Question 53. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 21 16 21 6 9 21 6 50 21 1268
2017 Other 21 21 19 8 7 17 8 55 20 1035
2014 Other 16 18 19 8 9 23 7 49 24 1002

Question 54. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 32 28 17 7 7 9 1 67 15 1267
2017 Other 32 29 18 7 5 8 2 67 14 1033
2014 Other 28 30 17 7 6 10 2 66 15 1004
2011 Other 35 32 13 6 5 8 1 74 11 1591

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Other 10 90 1269

Question 56a. From whom did you experience discrimination on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2018 Other 43 121

Question 56b. From whom did you experience discrimination on the job? Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2018 Other 73 123

Question 56c. From whom did you experience discrimination on the job? Individuals working for me
Survey year Demographic
(%)		 Total responses
2018 Other 7 119

Question 56d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2018 Other 0 119

Question 56e. From whom did you experience discrimination on the job? Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2018 Other 5 119

Question 56f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2018 Other 4 119

Question 56g. From whom did you experience discrimination on the job? Other
Survey year Demographic
(%)		 Total responses
2018 Other 16 119

Question 57a. Please indicate the type of discrimination you experienced. Race
Survey year Demographic
(%)		 Total responses
2018 Other 24 118

Question 57b. Please indicate the type of discrimination you experienced. National or ethnic origin
Survey year Demographic
(%)		 Total responses
2018 Other 24 120

Question 57c. Please indicate the type of discrimination you experienced. Colour
Survey year Demographic
(%)		 Total responses
2018 Other 19 118

Question 57d. Please indicate the type of discrimination you experienced. Religion
Survey year Demographic
(%)		 Total responses
2018 Other 6 118

Question 57e. Please indicate the type of discrimination you experienced. Age
Survey year Demographic
(%)		 Total responses
2018 Other 32 117

Question 57f. Please indicate the type of discrimination you experienced. Sex
Survey year Demographic
(%)		 Total responses
2018 Other 24 118

Question 57h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2018 Other 0 117

Question 57i. Please indicate the type of discrimination you experienced. Marital status
Survey year Demographic
(%)		 Total responses
2018 Other 5 117

Question 57j. Please indicate the type of discrimination you experienced. Family status
Survey year Demographic
(%)		 Total responses
2018 Other 9 117

Question 57k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2018 Other 0 117

Question 57l. Please indicate the type of discrimination you experienced. Disability
Survey year Demographic
(%)		 Total responses
2018 Other 13 119

Question 57m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2018 Other 0 117

Question 57n. Please indicate the type of discrimination you experienced. Other
Survey year Demographic
(%)		 Total responses
2018 Other 27 118

Question 58a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2018 Other 32 120

Question 58b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2018 Other 18 120

Question 58c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2018 Other 10 120

Question 58d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Demographic
(%)		 Total responses
2018 Other 15 120

Question 58e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2018 Other 7 119

Question 58f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2018 Other 7 120

Question 58g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2018 Other 13 119

Question 58h. What action(s) did you take to address the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Other 13 119

Question 58i. What action(s) did you take to address the discrimination you experienced? I took no action.
Survey year Demographic
(%)		 Total responses
2018 Other 48 122

Question 59a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.
Survey year Demographic
(%)		 Total responses
2018 Other 4 111

Question 59b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2018 Other 12 111

Question 59c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2018 Other 7 111

Question 59d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.
Survey year Demographic
(%)		 Total responses
2018 Other 6 111

Question 59e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.
Survey year Demographic
(%)		 Total responses
2018 Other 5 111

Question 59h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2018 Other 12 112

Question 59i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.
Survey year Demographic
(%)		 Total responses
2018 Other 7 111

Question 59j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2018 Other 32 111

Question 59k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2018 Other 11 111

Question 59l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2018 Other 43 113

Question 59n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2018 Other 63 114

Question 59p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other
Survey year Demographic
(%)		 Total responses
2018 Other 17 111

Question 60. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 24 14 24 4 5 24 6 53 12 1272
2017 Other 22 19 20 3 4 23 8 60 10 1034
2014 Other 18 17 20 4 3 30 8 57 11 1003

Question 61. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 33 26 20 4 4 11 2 67 10 1274
2017 Other 33 28 18 5 3 10 3 71 9 1034
2014 Other 30 27 18 4 3 16 2 69 9 1002
2011 Other 41 31 13 3 2 9 1 79 6 1595
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Workplace well-being

A psychologically healthy workplace

Question 25. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 51 24 12 4 7 2 1 76 12 1270
2017 Other 47 27 11 5 8 2 0 75 13 1034

Question 65. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 29 34 17 9 7 4 1 66 16 1273
2017 Other 22 33 18 10 9 6 2 60 20 1035

Question 66. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 24 28 18 14 11 2 1 55 26 1275
2017 Other 20 32 15 16 12 3 1 55 29 1033

Work-related stress

Question 62a. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 24 25 20 11 16 1 2 51 29 1272
2017 Other 25 22 18 14 18 1 2 48 33 1033

Question 62b. Overall, to what extent do the following factors cause you stress at work? Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 27 24 23 13 10 1 2 52 24 1276
2017 Other 30 27 21 10 10 1 2 58 21 1034

Question 62c. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 33 24 18 12 8 1 4 60 21 1264
2017 Other 38 25 17 8 7 1 4 66 16 1030

Question 62d. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 28 22 19 14 13 2 3 52 28 1267
2017 Other 28 20 20 13 15 1 3 50 29 1035

Question 62e. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 52 19 11 6 5 1 6 77 12 1268
2017 Other 50 21 9 5 5 1 9 79 11 1031

Question 62f. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 34 25 20 9 10 1 2 60 19 1270
2017 Other 34 29 16 9 9 0 2 65 19 1030

Question 62g. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 28 29 20 10 8 2 3 60 19 1272
2017 Other 30 30 20 10 7 1 2 62 18 1031

Question 62h. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 27 27 20 11 9 1 4 57 22 1268
2017 Other 27 29 20 13 8 1 2 59 21 1032

Question 62i. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 32 28 17 11 10 1 3 62 21 1263
2017 Other 33 28 18 11 8 1 2 62 20 1033

Question 62j. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 32 32 18 10 6 1 2 66 16 1265
2017 Other 38 27 17 9 6 1 3 67 15 1029

Question 62k. Overall, to what extent do the following factors cause you stress at work? Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 51 23 11 5 5 1 4 78 11 1261
2017 Other 54 23 13 5 2 0 3 79 8 1033

Question 62l. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 63 14 8 3 3 2 7 86 6 1263

Question 62m. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 63 12 8 5 5 2 4 80 11 1267
2017 Other 69 14 6 3 4 2 3 87 7 1035

Question 62n. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 53 25 11 5 3 1 3 81 8 1270
2017 Other 53 29 9 4 2 1 3 85 6 1033

Question 62o. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individuals with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 51 19 12 7 7 1 3 73 15 1267
2017 Other 55 21 10 6 5 1 2 78 11 1034

Question 62p. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 55 11 4 1 1 1 26 91 3 1259
2017 Other 59 14 4 2 1 0 20 92 4 1034

Question 62q. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 61 17 8 3 2 1 7 85 6 1258
2017 Other 63 19 5 3 1 1 8 90 5 1023

Question 62r. Overall, to what extent do the following factors cause you stress at work? Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 49 18 12 8 9 1 5 70 17 1270
2017 Other 53 20 9 7 6 1 3 77 14 1037

Question 62s. Overall, to what extent do the following factors cause you stress at work? Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 50 25 12 5 3 1 4 79 8 1264
2017 Other 56 26 10 2 3 0 3 85 5 1036

Question 63. Overall, my level of work-related stress is…
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 17 29 32 14 7 1 1 47 21 1277
2017 Other 19 29 32 12 7 0 1 48 19 1037

Question 64. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 12 20 34 22 11 0 1 34 32 1255
2017 Other 9 18 34 23 14 1 1 38 28 1028
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Compensation

Pay or other compensation issues

Question 67. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 32 23 18 10 10 4 3 34 66 1266
2017 Other 28 22 18 10 13 6 4 31 69 1034

Question 68a. Please indicate which of the following pay or other compensation issues you have experienced: Missing regular pay
Survey year Demographic
(%)		 Total responses
2018 Other 26 770
2017 Other 24 637

Question 68b. Please indicate which of the following pay or other compensation issues you have experienced: Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Other 35 770
2017 Other 29 637

Question 68c. Please indicate which of the following pay or other compensation issues you have experienced: Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2018 Other 23 769
2017 Other 12 637

Question 68d. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2018 Other 38 769
2017 Other 48 637

Question 68e. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2018 Other 5 768
2017 Other 4 637

Question 68f. Please indicate which of the following pay or other compensation issues you have experienced: Incorrect or missing retroactive pay
Survey year Demographic
(%)		 Total responses
2018 Other 26 769

Question 68g. Please indicate which of the following pay or other compensation issues you have experienced: Other
Survey year Demographic
(%)		 Total responses
2018 Other 36 769
2017 Other 38 637

Question 69. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issue(s).

Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2018 Other 8 44 14 10 6 16 717
2017 Other 12 44 15 10 3 17 625

Question 70. Have all your pay or other compensation issues been resolved?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2018 Other 42 58 758

Question 73. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 43 14 11 7 9 3 13 68 20 1254

Support to resolve pay or other compensation issues

Question 71. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 17 23 18 14 21 1 6 43 38 767
2017 Other 15 25 14 15 20 3 8 45 39 637

Question 72. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2018 Other 6 17 18 12 33 2 11 27 53 766
2017 Other 7 13 14 12 35 5 14 24 59 639
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